2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	45	5	16	8	71	24	552
2017	Language of service - French only	54	32	5	7	2	85	10	31
2017	Language of service - Both English and French	33	45	6	11	5	78	16	1262
2014	Language of service - English only	27	48	6	12	7	75	19	517
2014	Language of service - French only	43	54	0	3	0	97	3	31
2014	Language of service - Both English and French	33	45	8	10	4	77	15	1317
2011	Language of service - English only	30	46	4	14	6	76	20	559
2011	Language of service - French only	41	41	13	4	0	82	4	42
2011	Language of service - Both English and French	38	43	6	10	4	81	14	1690
2008	Language of service - English only	36	49	4	8	3	85	11	513
2008	Language of service - French only	24	70	2	1	2	95	3	43
2008	Language of service - Both English and French	40	45	6	7	2	85	9	1261

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	68	22	4	3	1	1	1	91	4	550
2017	Language of service - French only	70	20	7	0	2	0	0	90	2	31
2017	Language of service - Both English and French	58	31	5	4	2	0	0	89	6	1258
2014	Language of service - English only	73	18	5	1	1	1	1	93	3	515
2014	Language of service - French only	51	46	0	3	0	0	0	97	3	31
2014	Language of service - Both English and French	59	31	4	4	2	0	0	91	5	1317
2011	Language of service - English only	69	22	5	1	1	0	1	92	3	561
2011	Language of service - French only	58	26	5	9	2	0	0	84	11	41
2011	Language of service - Both English and French	62	27	6	4	2	0	0	89	5	1690
2008	Language of service - English only	70	22	4	1	1	1	1	94	2	512
2008	Language of service - French only	53	43	4	0	0	0	0	96	0	43
2008	Language of service - Both English and French	62	27	5	4	2	0	0	89	6	1263

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	71	21	2	2	2	0	1	94	4	551
2017	Language of service - French only	75	15	0	5	5	0	0	90	10	30
2017	Language of service - Both English and French	47	27	9	11	5	0	0	75	16	1260
2014	Language of service - English only	71	17	5	3	1	0	2	90	5	514
2014	Language of service - French only	54	42	3	0	0	0	0	97	0	31
2014	Language of service - Both English and French	46	29	9	10	4	0	1	76	14	1315
2011	Language of service - English only	73	19	4	2	1	0	2	93	3	561
2011	Language of service - French only	56	20	11	9	0	0	5	79	9	41
2011	Language of service - Both English and French	49	26	9	10	4	0	1	76	15	1687
2008	Language of service - English only	71	18	4	4	2	1	1	90	6	512
2008	Language of service - French only	50	38	6	6	0	0	0	88	6	43
2008	Language of service - Both English and French	47	27	8	11	6	0	1	75	17	1261

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	41	6	10	5	80	15	551
2017	Language of service - French only	46	30	5	8	12	75	20	31
2017	Language of service - Both English and French	39	40	8	8	5	79	14	1262
2014	Language of service - English only	40	37	6	10	7	77	17	517
2014	Language of service - French only	31	52	3	9	5	83	14	31
2014	Language of service - Both English and French	39	39	9	8	4	79	12	1317
2011	Language of service - English only	37	39	9	10	5	77	14	560
2011	Language of service - French only	37	44	6	13	0	81	13	42
2011	Language of service - Both English and French	40	39	9	8	4	79	12	1685

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	38	8	17	16	0	58	34	552
2017	Language of service - French only	36	39	15	2	7	0	75	10	31
2017	Language of service - Both English and French	29	38	13	11	9	0	67	20	1258
2014	Language of service - English only	20	40	11	18	10	1	60	28	517
2014	Language of service - French only	38	44	12	6	0	0	82	6	31
2014	Language of service - Both English and French	26	38	15	13	8	0	65	21	1318
2011	Language of service - English only	27	43	12	11	6	0	70	17	561
2011	Language of service - French only	34	45	13	2	4	0	80	7	42
2011	Language of service - Both English and French	29	42	13	10	5	1	72	16	1690
2008	Language of service - English only	25	46	12	11	5	1	71	17	513
2008	Language of service - French only	29	48	13	10	0	0	77	10	43
2008	Language of service - Both English and French	31	40	13	11	4	1	72	15	1262

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	39	10	7	5	0	77	12	550
2017	Language of service - French only	44	49	5	2	0	0	93	2	31
2017	Language of service - Both English and French	36	41	14	7	3	0	77	10	1262
2014	Language of service - English only	38	38	11	8	5	0	76	13	516
2014	Language of service - French only	38	45	17	0	0	0	83	0	31
2014	Language of service - Both English and French	35	40	14	6	4	0	76	10	1316
2011	Language of service - English only	42	39	10	6	4	0	81	10	561
2011	Language of service - French only	39	39	15	7	0	0	78	7	42
2011	Language of service - Both English and French	40	37	13	7	3	0	77	10	1684
2008	Language of service - English only	34	48	10	6	2	1	82	9	513
2008	Language of service - French only	30	54	9	5	2	0	84	7	43
2008	Language of service - Both English and French	40	38	11	7	3	0	78	11	1261

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	35	7	6	5	1	82	11	548
2017	Language of service - French only	44	46	5	2	3	0	90	5	31
2017	Language of service - Both English and French	42	41	9	5	3	0	83	8	1259
2014	Language of service - English only	44	38	8	5	5	0	82	10	516
2014	Language of service - French only	41	39	6	13	0	0	80	13	31
2014	Language of service - Both English and French	42	38	10	6	3	0	81	10	1317
2011	Language of service - English only	45	40	9	4	3	0	85	7	560
2011	Language of service - French only	52	41	5	2	0	0	93	2	41
2011	Language of service - Both English and French	45	38	8	6	3	0	83	9	1687
2008	Language of service - English only	41	45	7	5	2	0	86	7	513
2008	Language of service - French only	42	41	11	2	2	2	84	5	43
2008	Language of service - Both English and French	43	41	9	5	2	0	85	7	1263

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	40	8	7	4	81	11	548
2017	Language of service - French only	48	42	8	0	2	90	2	31
2017	Language of service - Both English and French	45	38	10	5	2	83	7	1258
2014	Language of service - English only	40	41	8	6	4	81	10	514
2014	Language of service - French only	38	49	9	3	0	88	3	31
2014	Language of service - Both English and French	41	41	10	5	3	82	7	1317

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	34	11	10	7	0	73	17	548
2017	Language of service - French only	48	28	15	7	2	0	75	10	31
2017	Language of service - Both English and French	41	34	12	7	5	0	76	12	1260
2014	Language of service - English only	33	37	11	9	9	0	71	18	516
2014	Language of service - French only	32	39	20	3	0	6	75	3	31
2014	Language of service - Both English and French	34	35	15	9	6	1	70	15	1317
2011	Language of service - English only	36	40	11	8	6	0	76	14	562
2011	Language of service - French only	32	35	22	8	2	0	67	11	42
2011	Language of service - Both English and French	35	35	15	9	4	2	71	13	1689

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	23	11	8	10	2	3	69	19	550
2017	Language of service - French only	56	22	14	2	5	0	0	78	7	31
2017	Language of service - Both English and French	37	26	9	8	8	2	11	72	18	1261
2014	Language of service - English only	34	23	11	12	12	2	7	63	26	515
2014	Language of service - French only	45	38	5	0	0	2	9	94	0	31
2014	Language of service - Both English and French	31	26	10	9	9	2	13	67	21	1318
2011	Language of service - English only	27	27	11	13	14	1	6	59	29	561
2011	Language of service - French only	62	18	6	4	0	0	9	88	5	41
2011	Language of service - Both English and French	33	24	10	9	9	2	13	66	22	1690
2008	Language of service - English only	34	23	8	13	13	2	7	62	28	511
2008	Language of service - French only	44	35	12	2	2	0	4	83	5	43
2008	Language of service - Both English and French	38	24	9	9	8	2	11	70	19	1261

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	44	9	8	8	76	16	550
2017	Language of service - French only	48	40	7	2	2	88	5	31
2017	Language of service - Both English and French	33	42	14	7	4	76	11	1261
2014	Language of service - English only	30	45	10	9	4	76	14	517
2014	Language of service - French only	29	60	11	0	0	89	0	31
2014	Language of service - Both English and French	30	45	14	6	5	75	11	1318
2011	Language of service - English only	36	40	13	7	4	76	11	561
2011	Language of service - French only	37	34	22	7	0	71	7	42
2011	Language of service - Both English and French	36	38	14	7	4	75	11	1681
2008	Language of service - English only	39	41	12	5	3	80	8	508
2008	Language of service - French only	29	52	7	7	4	82	11	43
2008	Language of service - Both English and French	39	41	11	7	3	80	10	1257

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	34	13	16	14	0	57	30	550
2017	Language of service - French only	30	33	22	10	5	0	63	15	31
2017	Language of service - Both English and French	27	35	18	11	9	0	62	20	1258
2014	Language of service - English only	19	37	18	15	11	0	56	26	516
2014	Language of service - French only	30	37	20	6	6	0	68	12	31
2014	Language of service - Both English and French	23	36	19	13	9	0	58	22	1317
2011	Language of service - English only	19	39	14	15	13	1	59	28	558
2011	Language of service - French only	22	30	29	15	4	0	52	20	42
2011	Language of service - Both English and French	23	37	19	13	8	0	60	21	1688

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	40	11	11	8	1	69	19	551
2017	Language of service - French only	40	35	15	5	5	0	75	10	30
2017	Language of service - Both English and French	30	40	14	9	6	0	71	15	1261

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	41	11	5	6	1	79	11	551
2017	Language of service - French only	40	40	12	5	2	0	81	7	31
2017	Language of service - Both English and French	39	42	11	5	3	0	81	8	1259
2014	Language of service - English only	38	41	12	4	4	0	80	8	515
2014	Language of service - French only	31	54	15	0	0	0	85	0	31
2014	Language of service - Both English and French	38	42	12	5	3	0	80	8	1316
2011	Language of service - English only	37	42	11	6	3	0	79	9	559
2011	Language of service - French only	31	48	15	7	0	0	78	7	42
2011	Language of service - Both English and French	37	43	12	5	2	1	81	7	1689
2008	Language of service - English only	47	36	10	4	2	0	83	6	512
2008	Language of service - French only	25	53	17	0	0	5	82	0	43
2008	Language of service - Both English and French	47	38	8	4	2	1	86	6	1262

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	35	12	13	14	1	61	27	551
2017	Language of service - French only	38	33	17	5	7	0	71	12	31
2017	Language of service - Both English and French	27	36	18	9	9	0	64	18	1261

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	33	7	2	4	87	6	548
2017	Language of service - French only	63	24	3	10	0	88	10	31
2017	Language of service - Both English and French	50	36	9	3	1	87	5	1262
2014	Language of service - English only	62	29	5	2	2	91	4	517
2014	Language of service - French only	57	36	5	2	0	93	2	31
2014	Language of service - Both English and French	59	29	8	2	1	88	3	1318
2011	Language of service - English only	62	29	7	1	1	90	2	562
2011	Language of service - French only	52	35	11	2	0	87	2	42
2011	Language of service - Both English and French	57	33	7	2	1	90	3	1684

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	42	12	10	10	1	0	68	20	548
2017	Language of service - French only	24	40	15	10	12	0	0	63	22	31
2017	Language of service - Both English and French	27	38	17	11	6	0	1	65	18	1260
2014	Language of service - English only	21	44	10	12	13	0	0	65	25	517
2014	Language of service - French only	15	33	31	12	5	0	3	50	19	31
2014	Language of service - Both English and French	22	40	15	14	9	0	0	62	23	1317
2011	Language of service - English only	27	43	12	11	6	0	0	71	17	560
2011	Language of service - French only	24	35	24	9	9	0	0	59	17	42
2011	Language of service - Both English and French	29	38	15	10	6	0	0	68	17	1687

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	38	15	10	9	1	0	65	19	548
2017	Language of service - French only	29	44	20	5	2	0	0	73	7	31
2017	Language of service - Both English and French	32	35	16	9	6	0	0	68	16	1261
2014	Language of service - English only	24	41	14	12	9	0	0	65	21	516
2014	Language of service - French only	18	44	26	6	2	0	3	65	9	31
2014	Language of service - Both English and French	28	36	17	11	7	0	1	65	19	1317

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	38	12	12	9	1	67	21	548
2017	Language of service - French only	40	38	12	5	5	0	78	10	31
2017	Language of service - Both English and French	33	36	15	9	6	0	69	16	1261
2014	Language of service - English only	27	35	13	15	9	1	63	24	517
2014	Language of service - French only	28	49	11	12	0	0	77	12	31
2014	Language of service - Both English and French	28	39	16	11	6	0	67	17	1318
2011	Language of service - English only	35	39	10	11	4	0	74	15	560
2011	Language of service - French only	37	57	4	2	0	0	94	2	42
2011	Language of service - Both English and French	33	41	14	7	4	0	74	11	1688

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	39	7	6	7	79	13	547
2017	Language of service - French only	50	38	5	5	2	88	7	30
2017	Language of service - Both English and French	38	41	13	4	3	79	8	1258
2014	Language of service - English only	39	37	12	9	3	76	12	517
2014	Language of service - French only	42	47	11	0	0	89	0	31
2014	Language of service - Both English and French	38	41	12	5	4	80	8	1316
2011	Language of service - English only	42	39	11	5	3	81	8	562
2011	Language of service - French only	43	41	9	7	0	85	7	42
2011	Language of service - Both English and French	41	39	12	6	2	80	8	1688
2008	Language of service - English only	42	43	9	4	3	85	6	512
2008	Language of service - French only	35	51	2	9	2	86	11	43
2008	Language of service - Both English and French	44	40	10	5	2	84	6	1261

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	33	18	9	6	1	1	65	16	552
2017	Language of service - French only	40	35	19	0	5	0	0	76	5	31
2017	Language of service - Both English and French	37	34	14	9	5	0	1	72	13	1264
2014	Language of service - English only	32	32	20	7	8	0	1	65	14	517
2014	Language of service - French only	53	32	9	5	0	0	0	85	5	31
2014	Language of service - Both English and French	37	33	16	7	5	0	1	71	13	1318
2011	Language of service - English only	30	30	22	9	8	0	0	61	17	559
2011	Language of service - French only	44	36	11	7	2	0	0	80	9	41
2011	Language of service - Both English and French	33	31	18	10	7	0	1	65	17	1689
2008	Language of service - English only	26	32	21	13	7	0	1	59	20	512
2008	Language of service - French only	36	36	11	16	1	0	0	72	17	43
2008	Language of service - Both English and French	28	34	20	11	7	0	0	62	18	1257

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	26	31	15	6	1	1	21	47	548
2017	Language of service - French only	10	20	32	23	11	0	5	35	31	31
2017	Language of service - Both English and French	14	28	29	17	7	1	4	26	44	1253
2014	Language of service - English only	16	32	34	11	4	1	2	16	49	514
2014	Language of service - French only	9	23	52	12	0	0	4	13	33	31
2014	Language of service - Both English and French	14	32	32	13	6	1	3	20	47	1317
2011	Language of service - English only	16	31	31	14	4	1	2	19	49	560
2011	Language of service - French only	4	39	27	17	8	0	4	27	45	42
2011	Language of service - Both English and French	14	31	31	14	6	1	3	21	46	1684
2008	Language of service - English only	14	31	34	14	6	1	1	20	46	513
2008	Language of service - French only	14	32	24	12	5	8	6	19	53	43
2008	Language of service - Both English and French	15	31	33	13	5	1	2	19	48	1261

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	19	29	19	11	2	2	31	38	545
2017	Language of service - French only	11	14	25	9	15	18	9	32	34	30
2017	Language of service - Both English and French	14	22	27	19	10	3	5	32	39	1250
2014	Language of service - English only	15	24	29	19	8	3	2	28	42	512
2014	Language of service - French only	12	12	39	16	3	10	7	23	30	31
2014	Language of service - Both English and French	13	24	28	20	9	2	3	31	39	1317
2011	Language of service - English only	13	24	28	19	10	2	4	31	39	560
2011	Language of service - French only	9	31	29	9	14	6	2	24	44	41
2011	Language of service - Both English and French	11	23	29	17	11	3	4	31	38	1686
2008	Language of service - English only	17	22	33	15	9	1	3	25	41	511
2008	Language of service - French only	18	11	30	18	8	8	7	30	34	43
2008	Language of service - Both English and French	12	25	28	18	11	3	3	31	39	1258

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	19	31	17	9	2	3	27	40	543
2017	Language of service - French only	7	25	25	14	14	10	6	33	38	31
2017	Language of service - Both English and French	18	24	29	14	7	2	6	24	45	1252
2014	Language of service - English only	22	24	29	14	6	2	3	21	49	513
2014	Language of service - French only	27	9	42	6	2	11	4	10	41	31
2014	Language of service - Both English and French	20	28	25	14	7	2	5	22	51	1312
2011	Language of service - English only	23	27	27	12	6	3	2	19	53	560
2011	Language of service - French only	19	27	22	20	8	0	4	29	48	42
2011	Language of service - Both English and French	22	27	27	11	7	2	4	20	52	1681
2008	Language of service - English only	28	25	24	12	7	2	3	20	55	513
2008	Language of service - French only	14	32	27	9	10	4	5	21	50	43
2008	Language of service - Both English and French	23	26	26	13	6	2	4	20	52	1251

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	14	31	24	12	2	2	37	30	544
2017	Language of service - French only	10	5	34	24	16	7	3	45	17	31
2017	Language of service - Both English and French	9	18	32	23	12	1	6	37	29	1250
2014	Language of service - English only	12	17	28	29	9	1	3	40	31	515
2014	Language of service - French only	6	20	33	26	3	5	7	32	30	31
2014	Language of service - Both English and French	11	19	35	20	10	1	4	31	32	1311
2011	Language of service - English only	10	17	33	27	8	1	3	37	29	558
2011	Language of service - French only	11	22	28	24	4	0	11	32	37	42
2011	Language of service - Both English and French	13	25	32	18	7	1	4	27	40	1680
2008	Language of service - English only	11	21	31	23	9	2	3	34	33	513
2008	Language of service - French only	12	22	34	17	5	1	9	25	37	43
2008	Language of service - Both English and French	16	24	30	19	8	1	2	28	41	1255

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	21	27	14	10	2	3	26	46	545
2017	Language of service - French only	8	13	41	18	14	0	6	34	22	30
2017	Language of service - Both English and French	18	22	26	17	11	1	5	30	42	1254
2014	Language of service - English only	24	23	28	15	7	1	2	23	48	516
2014	Language of service - French only	6	35	30	12	5	5	7	20	46	31
2014	Language of service - Both English and French	23	27	25	13	8	1	4	22	52	1313
2011	Language of service - English only	21	25	26	18	7	1	2	26	47	562
2011	Language of service - French only	11	19	33	15	11	2	9	29	34	42
2011	Language of service - Both English and French	22	26	26	14	8	1	4	22	50	1684
2008	Language of service - English only	23	26	23	15	8	1	3	24	52	510
2008	Language of service - French only	10	39	20	6	12	0	13	21	57	43
2008	Language of service - Both English and French	20	26	26	15	8	2	2	24	48	1255

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	17	24	23	11	4	5	37	36	547
2017	Language of service - French only	15	13	29	21	10	2	10	36	31	31
2017	Language of service - Both English and French	19	21	23	18	11	4	5	32	43	1257
2014	Language of service - English only	12	17	28	22	15	3	2	39	31	517
2014	Language of service - French only	12	26	27	23	3	5	4	28	42	31
2014	Language of service - Both English and French	15	21	27	19	10	3	4	32	39	1314
2011	Language of service - English only	12	17	28	24	12	3	4	39	31	558
2011	Language of service - French only	15	11	13	24	24	0	13	56	30	42
2011	Language of service - Both English and French	16	21	24	21	11	3	5	34	40	1678
2008	Language of service - English only	14	22	27	18	12	3	5	32	39	510
2008	Language of service - French only	11	24	12	22	15	9	6	43	42	43
2008	Language of service - Both English and French	18	27	24	16	8	3	4	26	48	1256

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	24	28	15	6	2	2	22	48	547
2017	Language of service - French only	8	26	44	8	3	3	8	12	38	30
2017	Language of service - Both English and French	15	23	32	13	9	2	5	24	41	1254
2014	Language of service - English only	26	21	33	10	6	2	2	17	49	516
2014	Language of service - French only	15	24	37	9	3	8	4	14	44	31
2014	Language of service - Both English and French	16	26	31	14	7	2	4	22	44	1317

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	75	14	3	3	1	1	4	93	4	551
2017	Language of service - French only	58	30	0	5	5	0	2	90	10	30
2017	Language of service - Both English and French	57	24	6	6	5	0	2	83	11	1257
2014	Language of service - English only	75	14	4	2	1	1	4	93	3	517
2014	Language of service - French only	88	10	2	0	0	0	0	98	0	30
2014	Language of service - Both English and French	60	21	6	7	4	0	1	83	11	1317
2011	Language of service - English only	72	17	5	1	1	0	4	93	1	560
2011	Language of service - French only	69	18	7	0	0	0	6	93	0	41
2011	Language of service - Both English and French	60	21	6	7	3	0	2	83	11	1685
2008	Language of service - English only	67	13	7	2	1	1	9	89	3	510
2008	Language of service - French only	63	24	0	4	0	0	8	95	5	43
2008	Language of service - Both English and French	54	22	6	9	6	0	3	78	15	1261

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	33	17	9	10	4	2	61	21	550
2017	Language of service - French only	37	37	10	5	2	5	2	81	8	31
2017	Language of service - Both English and French	26	34	15	10	8	4	4	64	19	1258
2014	Language of service - English only	27	31	20	12	6	3	2	60	20	516
2014	Language of service - French only	28	44	19	3	3	3	0	74	6	31
2014	Language of service - Both English and French	29	34	15	10	7	3	3	66	18	1317

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	38	32	9	10	9	2	71	20	549
2017	Language of service - French only	42	36	12	5	5	0	78	10	31
2017	Language of service - Both English and French	43	33	9	7	7	1	77	14	1258
2014	Language of service - English only	40	30	10	11	8	1	70	19	517
2014	Language of service - French only	51	29	17	3	0	0	80	3	31
2014	Language of service - Both English and French	43	31	11	8	6	1	74	14	1316

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	38	10	17	12	2	0	59	30	549
2017	Language of service - French only	35	43	15	5	3	0	0	77	8	31
2017	Language of service - Both English and French	26	38	16	12	6	1	1	65	19	1258
2014	Language of service - English only	20	34	14	19	10	1	1	56	30	515
2014	Language of service - French only	32	43	15	5	0	5	0	79	5	31
2014	Language of service - Both English and French	22	40	16	11	8	2	1	64	19	1316
2011	Language of service - English only	21	37	18	14	9	1	0	58	24	561
2011	Language of service - French only	28	59	6	4	0	2	0	89	4	42
2011	Language of service - Both English and French	25	40	14	13	6	1	1	66	20	1686
2008	Language of service - English only	22	31	18	17	10	1	1	54	28	513
2008	Language of service - French only	29	43	11	2	12	0	2	74	15	43
2008	Language of service - Both English and French	27	39	15	13	4	2	1	67	17	1262

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	24	16	15	16	8	1	48	34	551
2017	Language of service - French only	27	38	20	13	0	0	3	67	13	31
2017	Language of service - Both English and French	23	30	17	12	10	8	1	59	23	1264
2014	Language of service - English only	24	27	15	16	14	4	1	53	31	517
2014	Language of service - French only	32	25	30	6	0	8	0	61	7	31
2014	Language of service - Both English and French	22	29	20	10	11	8	1	56	22	1316
2011	Language of service - English only	23	25	20	15	12	4	1	50	28	560
2011	Language of service - French only	22	41	19	7	4	7	0	68	12	42
2011	Language of service - Both English and French	26	31	16	9	10	7	1	62	20	1685
2008	Language of service - English only	20	27	17	14	15	6	1	51	31	512
2008	Language of service - French only	15	37	18	5	11	12	2	60	18	43
2008	Language of service - Both English and French	28	32	15	11	7	6	1	64	20	1260

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	19	21	14	19	15	1	35	40	552
2017	Language of service - French only	21	27	17	2	8	13	12	64	13	31
2017	Language of service - Both English and French	13	22	19	17	12	16	2	42	35	1264
2014	Language of service - English only	12	20	18	18	19	12	1	36	43	515
2014	Language of service - French only	6	26	42	15	0	11	0	36	17	31
2014	Language of service - Both English and French	11	24	21	17	14	11	2	40	36	1313

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	38	8	8	6	1	77	14	552
2017	Language of service - French only	40	54	0	0	5	0	95	5	31
2017	Language of service - Both English and French	40	41	9	6	3	0	81	9	1257
2014	Language of service - English only	38	41	8	8	4	0	79	12	517
2014	Language of service - French only	46	32	12	6	0	5	81	6	31
2014	Language of service - Both English and French	38	43	10	6	4	0	81	10	1317

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	33	11	7	9	1	0	72	17	552
2017	Language of service - French only	38	42	8	0	10	0	3	82	10	31
2017	Language of service - Both English and French	36	37	13	9	6	0	0	73	14	1263
2014	Language of service - English only	41	32	9	9	7	0	0	74	16	517
2014	Language of service - French only	35	46	9	3	2	5	0	84	6	31
2014	Language of service - Both English and French	36	37	13	8	4	1	1	74	12	1318
2011	Language of service - English only	36	36	12	8	7	1	0	73	15	562
2011	Language of service - French only	32	43	16	7	2	0	0	76	9	42
2011	Language of service - Both English and French	37	36	13	7	4	1	0	75	12	1690
2008	Language of service - English only	35	33	15	7	7	1	1	69	15	514
2008	Language of service - French only	29	42	12	4	13	0	0	71	17	43
2008	Language of service - Both English and French	41	33	10	8	6	1	1	75	14	1262

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	27	13	6	7	2	1	73	13	552
2017	Language of service - French only	41	44	2	5	5	2	0	88	10	31
2017	Language of service - Both English and French	42	32	13	7	5	2	0	75	11	1260
2014	Language of service - English only	46	26	11	8	6	2	1	74	15	516
2014	Language of service - French only	51	21	23	0	0	5	0	76	0	31
2014	Language of service - Both English and French	42	32	13	6	5	2	1	76	11	1316
2011	Language of service - English only	41	30	17	5	5	1	1	72	11	562
2011	Language of service - French only	37	39	18	4	2	0	0	75	6	42
2011	Language of service - Both English and French	42	32	13	7	4	2	1	76	11	1689
2008	Language of service - English only	39	28	15	8	7	2	1	69	15	513
2008	Language of service - French only	30	36	18	0	9	7	0	71	10	42
2008	Language of service - Both English and French	41	33	12	5	5	3	0	77	10	1261

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	32	8	8	8	1	0	75	16	552
2017	Language of service - French only	41	49	0	0	10	0	0	90	10	31
2017	Language of service - Both English and French	42	36	10	7	5	0	0	78	13	1261
2014	Language of service - English only	43	30	10	9	7	0	0	74	16	517
2014	Language of service - French only	40	31	30	0	0	0	0	70	0	31
2014	Language of service - Both English and French	40	35	11	7	5	1	0	76	13	1316
2011	Language of service - English only	38	35	12	8	6	0	0	74	14	560
2011	Language of service - French only	44	32	13	7	4	0	0	76	11	42
2011	Language of service - Both English and French	40	35	12	7	5	1	0	76	12	1691
2008	Language of service - English only	39	33	11	8	8	0	1	73	16	512
2008	Language of service - French only	34	44	10	7	5	0	0	78	12	42
2008	Language of service - Both English and French	42	32	11	9	5	1	0	75	14	1260

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	83	10	3	1	1	1	3	95	2	547
2017	Language of service - French only	74	17	0	2	5	0	2	93	7	31
2017	Language of service - Both English and French	73	18	4	2	2	0	0	92	4	1262
2014	Language of service - English only	82	10	3	0	0	1	4	96	1	517
2014	Language of service - French only	79	18	0	0	0	0	3	100	0	31
2014	Language of service - Both English and French	73	17	4	3	3	0	1	90	6	1316
2011	Language of service - English only	78	11	5	0	1	0	5	94	1	560
2011	Language of service - French only	76	15	5	0	0	0	4	95	0	42
2011	Language of service - Both English and French	75	15	4	3	3	0	1	91	5	1690
2008	Language of service - English only	77	10	3	0	1	1	9	96	1	513
2008	Language of service - French only	79	11	0	0	0	0	10	100	0	43
2008	Language of service - Both English and French	75	13	3	4	3	0	2	89	7	1262

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	22	7	4	5	2	4	83	9	550
2017	Language of service - French only	41	29	20	5	2	0	2	72	8	31
2017	Language of service - Both English and French	52	26	7	4	6	1	4	82	10	1260
2014	Language of service - English only	48	21	7	6	8	3	7	77	15	517
2014	Language of service - French only	40	26	9	11	6	0	7	71	18	31
2014	Language of service - Both English and French	44	25	9	6	7	3	7	76	14	1318
2011	Language of service - English only	48	26	9	6	6	1	4	78	13	561
2011	Language of service - French only	38	27	18	6	2	2	7	71	9	42
2011	Language of service - Both English and French	42	29	10	7	6	2	4	76	13	1689

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	25	9	6	6	1	79	12	551
2017	Language of service - French only	49	44	0	2	5	0	93	7	31
2017	Language of service - Both English and French	54	29	7	5	4	1	83	9	1261

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	21	10	4	7	3	79	11	550
2017	Language of service - French only	54	27	8	7	5	0	80	12	31
2017	Language of service - Both English and French	52	27	10	5	4	2	80	9	1263

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	24	10	5	7	1	78	12	547
2017	Language of service - French only	54	27	10	5	5	0	81	10	31
2017	Language of service - Both English and French	49	28	11	6	6	0	78	11	1261
2014	Language of service - English only	48	27	10	7	7	1	75	14	514
2014	Language of service - French only	44	43	11	2	0	0	87	2	31
2014	Language of service - Both English and French	45	32	12	5	6	0	78	10	1317

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	39	10	10	6	0	3	74	16	68
2017	Language of service - Both English and French	26	37	17	11	4	1	4	67	16	286
2014	Language of service - English only	21	27	26	12	10	0	5	50	23	76
2014	Language of service - Both English and French	26	33	16	11	8	1	5	63	20	276

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	32	18	9	9	6	1	62	19	550
2017	Language of service - French only	36	35	17	0	7	5	0	74	8	31
2017	Language of service - Both English and French	24	37	16	8	7	8	0	66	16	1261
2014	Language of service - English only	28	31	16	9	8	8	0	64	19	517
2014	Language of service - French only	22	44	16	6	3	8	0	72	10	31
2014	Language of service - Both English and French	25	36	17	8	5	9	0	68	14	1316
2011	Language of service - English only	26	26	20	12	9	6	1	56	22	561
2011	Language of service - French only	20	44	22	9	0	7	0	67	9	42
2011	Language of service - Both English and French	25	32	20	8	6	10	1	63	15	1682

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	27	20	14	13	2	0	52	27	552
2017	Language of service - French only	28	42	12	0	15	2	0	72	15	31
2017	Language of service - Both English and French	20	36	18	13	10	3	0	58	23	1261
2014	Language of service - English only	22	29	20	14	11	3	0	53	26	517
2014	Language of service - French only	9	45	30	9	0	8	0	59	9	31
2014	Language of service - Both English and French	22	32	22	13	8	3	0	55	22	1318
2011	Language of service - English only	21	30	19	13	14	2	1	53	27	557
2011	Language of service - French only	17	32	22	20	4	4	0	51	25	42
2011	Language of service - Both English and French	20	31	22	12	10	4	0	53	23	1686
2008	Language of service - English only	20	34	17	14	13	3	0	55	27	514
2008	Language of service - French only	13	45	15	12	5	10	0	65	19	43
2008	Language of service - Both English and French	22	34	22	9	9	4	0	58	19	1259

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	28	19	18	13	6	0	47	33	552
2017	Language of service - French only	17	49	15	2	12	5	0	69	15	31
2017	Language of service - Both English and French	14	32	21	15	11	6	0	49	28	1260
2014	Language of service - English only	15	28	21	20	13	4	0	45	34	517
2014	Language of service - French only	6	29	51	6	0	8	0	38	7	31
2014	Language of service - Both English and French	16	27	26	16	9	6	0	46	26	1317
2011	Language of service - English only	13	31	21	20	11	4	0	46	32	559
2011	Language of service - French only	13	35	18	17	7	11	0	53	27	42
2011	Language of service - Both English and French	12	32	26	15	8	7	0	47	25	1685
2008	Language of service - English only	10	33	18	19	13	6	0	47	34	512
2008	Language of service - French only	11	32	31	7	8	10	0	49	17	43
2008	Language of service - Both English and French	12	32	25	14	9	7	1	48	25	1262

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	24	18	16	15	6	47	33	550
2017	Language of service - French only	17	52	15	7	7	2	70	15	31
2017	Language of service - Both English and French	18	31	20	13	11	7	53	26	1263
2014	Language of service - English only	16	28	17	17	14	7	48	34	515
2014	Language of service - French only	9	39	33	9	2	8	52	13	31
2014	Language of service - Both English and French	17	28	21	14	12	8	49	28	1316
2011	Language of service - English only	15	28	17	18	14	7	47	35	559
2011	Language of service - French only	10	46	20	11	9	4	59	21	42
2011	Language of service - Both English and French	16	30	21	14	11	8	50	27	1687
2008	Language of service - English only	13	30	19	16	16	7	45	34	513
2008	Language of service - French only	12	33	19	17	5	15	52	25	43
2008	Language of service - Both English and French	16	29	21	15	9	9	50	27	1263

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	26	18	17	18	5	45	37	549
2017	Language of service - French only	21	47	15	5	7	5	72	13	31
2017	Language of service - Both English and French	16	36	20	14	10	3	54	25	1258
2014	Language of service - English only	16	29	15	23	14	4	47	38	515
2014	Language of service - French only	15	32	39	9	0	5	50	9	31
2014	Language of service - Both English and French	16	34	23	14	11	3	51	26	1316
2011	Language of service - English only	15	30	17	22	13	3	46	36	558
2011	Language of service - French only	15	46	19	7	9	4	63	16	42
2011	Language of service - Both English and French	17	36	21	14	10	3	54	25	1685
2008	Language of service - English only	16	37	14	19	12	3	54	32	514
2008	Language of service - French only	9	44	27	17	0	2	55	17	42
2008	Language of service - Both English and French	17	37	21	14	9	2	56	23	1262

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	39	19	10	8	3	0	62	19	550
2017	Language of service - French only	21	54	18	5	0	2	0	77	5	31
2017	Language of service - Both English and French	23	43	20	8	4	3	0	67	13	1263
2014	Language of service - English only	24	38	19	10	6	3	0	64	17	517
2014	Language of service - French only	22	61	12	0	0	5	0	87	0	31
2014	Language of service - Both English and French	26	40	19	9	4	2	0	68	13	1318
2011	Language of service - English only	22	42	17	11	6	1	1	65	18	558
2011	Language of service - French only	30	41	11	7	4	6	0	76	12	42
2011	Language of service - Both English and French	27	42	18	9	3	2	0	70	12	1686

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	39	14	7	4	2	75	11	549
2017	Language of service - French only	26	59	15	0	0	0	85	0	31
2017	Language of service - Both English and French	29	46	15	4	2	3	78	7	1261
2014	Language of service - English only	42	36	11	4	3	3	81	7	517
2014	Language of service - French only	22	53	9	2	0	13	86	3	31
2014	Language of service - Both English and French	33	45	13	4	1	3	81	6	1316
2011	Language of service - English only	35	42	14	4	3	2	79	7	557
2011	Language of service - French only	29	55	7	2	2	4	88	5	41
2011	Language of service - Both English and French	32	42	15	4	2	4	78	6	1685

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	35	13	9	6	3	1	72	15	550
2017	Language of service - French only	21	53	6	12	2	2	3	78	16	31
2017	Language of service - Both English and French	31	39	12	9	5	2	1	73	15	1258
2014	Language of service - English only	42	35	11	6	3	3	1	79	10	516
2014	Language of service - French only	24	49	20	0	0	5	3	79	0	31
2014	Language of service - Both English and French	35	41	12	7	3	2	1	78	10	1316
2011	Language of service - English only	39	36	12	6	3	3	1	78	9	555
2011	Language of service - French only	30	42	24	2	2	0	0	72	5	42
2011	Language of service - Both English and French	36	38	11	6	4	4	1	78	10	1685
2008	Language of service - English only	35	33	13	8	5	4	1	73	14	512
2008	Language of service - French only	19	42	27	9	2	0	0	61	12	43
2008	Language of service - Both English and French	36	35	12	7	4	4	1	75	12	1259

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	33	21	11	9	5	1	57	21	551
2017	Language of service - French only	14	25	39	15	2	0	5	41	19	31
2017	Language of service - Both English and French	19	32	23	11	7	6	2	56	19	1262
2014	Language of service - English only	24	34	21	10	7	4	1	60	18	517
2014	Language of service - French only	15	43	31	3	0	5	3	63	3	31
2014	Language of service - Both English and French	21	34	22	10	5	6	2	60	17	1316
2011	Language of service - English only	19	36	24	10	6	3	1	58	17	561
2011	Language of service - French only	10	40	29	13	2	6	0	53	16	42
2011	Language of service - Both English and French	16	33	24	10	7	8	2	55	19	1685

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	23	17	15	16	8	2	47	35	550
2017	Language of service - French only	21	25	7	18	5	5	19	60	30	31
2017	Language of service - Both English and French	15	25	19	13	15	9	4	46	32	1261
2014	Language of service - English only	17	26	18	15	16	6	2	47	34	517
2014	Language of service - French only	9	42	37	0	3	9	0	56	3	31
2014	Language of service - Both English and French	13	25	22	14	14	9	3	43	32	1316
2011	Language of service - English only	16	21	21	13	18	8	4	42	35	560
2011	Language of service - French only	22	32	22	17	2	4	0	57	21	42
2011	Language of service - Both English and French	14	23	22	14	11	12	4	45	30	1684

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	63	20	6	3	2	1	4	88	5	552
2017	Language of service - French only	59	15	12	5	2	2	5	79	8	31
2017	Language of service - Both English and French	48	30	10	6	3	1	2	80	10	1262
2014	Language of service - English only	65	18	5	2	1	2	6	91	4	515
2014	Language of service - French only	57	27	7	6	0	0	3	86	6	31
2014	Language of service - Both English and French	49	29	9	5	4	1	3	81	9	1315

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	14	5	2	1	1	2	92	3	551
2017	Language of service - French only	63	22	7	2	5	0	0	86	7	31
2017	Language of service - Both English and French	58	29	6	3	2	2	1	90	5	1264
2014	Language of service - English only	72	17	3	1	0	2	4	95	1	517
2014	Language of service - French only	56	30	6	0	0	5	3	93	0	31
2014	Language of service - Both English and French	61	27	6	2	1	2	1	91	4	1317
2011	Language of service - English only	74	16	7	1	1	1	2	92	1	561
2011	Language of service - French only	67	29	0	0	5	0	0	95	5	41
2011	Language of service - Both English and French	65	23	5	3	2	1	1	90	5	1687
2008	Language of service - English only	71	19	5	1	0	2	3	94	1	513
2008	Language of service - French only	51	32	9	0	0	5	3	90	0	43
2008	Language of service - Both English and French	61	25	6	4	2	1	1	88	6	1262

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	31	15	16	12	2	0	56	28	549
2017	Language of service - French only	31	29	20	15	5	0	0	60	20	31
2017	Language of service - Both English and French	27	35	18	9	7	3	0	65	17	1258
2014	Language of service - English only	19	32	16	16	13	3	1	53	30	516
2014	Language of service - French only	28	42	16	6	0	8	0	76	7	31
2014	Language of service - Both English and French	23	31	20	13	10	2	0	56	23	1316
2011	Language of service - English only	21	36	18	13	11	1	0	58	24	561
2011	Language of service - French only	21	32	24	11	9	2	0	55	20	42
2011	Language of service - Both English and French	24	34	19	12	8	2	0	60	21	1687
2008	Language of service - English only	20	37	16	15	10	1	0	58	26	514
2008	Language of service - French only	11	52	19	14	4	0	0	62	18	43
2008	Language of service - Both English and French	23	38	20	11	6	2	0	62	17	1262

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	28	14	14	21	3	2	49	36	552
2017	Language of service - French only	31	29	8	15	12	2	2	63	29	31
2017	Language of service - Both English and French	23	32	15	12	13	3	2	58	26	1262
2014	Language of service - English only	16	23	14	17	25	3	3	41	44	517
2014	Language of service - French only	9	18	30	20	14	8	0	30	37	31
2014	Language of service - Both English and French	17	27	18	15	18	3	3	46	35	1317
2011	Language of service - English only	17	26	15	17	24	1	1	44	41	560
2011	Language of service - French only	17	26	16	31	11	0	0	43	42	42
2011	Language of service - Both English and French	19	29	17	16	14	2	3	50	32	1688
2008	Language of service - English only	15	29	13	18	22	0	1	46	41	513
2008	Language of service - French only	9	37	26	5	19	5	0	48	25	43
2008	Language of service - Both English and French	23	34	14	14	11	2	1	59	27	1263

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	36	18	13	8	5	58	22	551
2017	Language of service - French only	14	40	27	7	10	2	55	18	31
2017	Language of service - Both English and French	18	36	23	9	7	5	58	17	1260

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	39	15	4	3	4	1	77	7	552
2017	Language of service - French only	35	45	5	12	0	0	3	82	13	31
2017	Language of service - Both English and French	35	38	15	4	3	4	1	76	8	1259
2014	Language of service - English only	44	31	14	3	2	4	1	79	6	516
2014	Language of service - French only	18	71	11	0	0	0	0	89	0	31
2014	Language of service - Both English and French	39	39	11	3	3	4	1	82	6	1314

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	40	14	5	3	2	79	8	552
2017	Language of service - French only	36	52	2	5	0	5	92	5	31
2017	Language of service - Both English and French	40	38	13	4	3	2	80	7	1258
2014	Language of service - English only	40	34	13	6	4	3	76	11	517
2014	Language of service - French only	30	53	17	0	0	0	83	0	31
2014	Language of service - Both English and French	38	40	12	4	2	3	81	7	1318
2011	Language of service - English only	30	39	18	7	4	2	70	11	558
2011	Language of service - French only	17	55	13	4	7	4	75	12	42
2011	Language of service - Both English and French	30	42	15	5	3	4	76	9	1686

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	37	9	6	5	1	80	11	552
2017	Language of service - French only	38	50	5	5	2	0	88	7	31
2017	Language of service - Both English and French	43	40	9	4	4	1	83	8	1261
2014	Language of service - English only	43	36	12	5	4	0	79	9	517
2014	Language of service - French only	28	66	6	0	0	0	94	0	30
2014	Language of service - Both English and French	44	38	11	5	3	0	82	7	1315
2011	Language of service - English only	38	37	15	6	4	0	75	10	559
2011	Language of service - French only	36	36	16	5	7	0	73	12	40
2011	Language of service - Both English and French	37	43	11	5	3	1	80	8	1678
2008	Language of service - English only	34	40	13	6	7	1	74	13	513
2008	Language of service - French only	18	53	22	7	0	0	71	7	43
2008	Language of service - Both English and French	34	43	15	5	3	1	77	8	1264

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	28	16	10	11	1	62	21	551
2017	Language of service - French only	29	46	12	2	10	0	75	12	31
2017	Language of service - Both English and French	31	34	20	8	7	1	66	15	1259
2014	Language of service - English only	27	33	16	13	10	1	61	23	516
2014	Language of service - French only	27	46	23	3	0	0	74	3	31
2014	Language of service - Both English and French	26	38	19	9	7	1	65	16	1317
2011	Language of service - English only	26	36	19	12	6	0	63	18	561
2011	Language of service - French only	17	43	22	9	2	7	65	12	42
2011	Language of service - Both English and French	26	37	21	10	5	1	64	15	1686

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	33	14	12	8	1	65	20	552
2017	Language of service - French only	26	49	10	5	10	0	75	15	31
2017	Language of service - Both English and French	29	39	18	9	6	1	67	15	1258
2014	Language of service - English only	26	36	14	15	7	1	63	23	514
2014	Language of service - French only	27	50	17	6	0	0	77	6	31
2014	Language of service - Both English and French	27	38	19	10	6	0	65	16	1318
2011	Language of service - English only	24	40	17	12	6	0	64	18	557
2011	Language of service - French only	13	47	24	7	9	0	60	15	42
2011	Language of service - Both English and French	25	39	21	9	5	1	64	15	1682
2008	Language of service - English only	25	45	16	9	5	0	70	14	514
2008	Language of service - French only	23	37	24	11	5	0	60	16	43
2008	Language of service - Both English and French	28	40	17	10	4	1	69	14	1261

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	25	16	12	12	4	0	58	26	552
2017	Language of service - French only	31	34	15	7	10	3	0	66	18	31
2017	Language of service - Both English and French	27	29	19	10	10	4	1	59	21	1260
2014	Language of service - English only	29	26	16	12	13	5	0	57	27	516
2014	Language of service - French only	22	44	14	8	3	6	3	72	12	31
2014	Language of service - Both English and French	25	26	22	12	9	5	1	54	23	1317
2011	Language of service - English only	28	28	20	12	8	3	1	58	21	560
2011	Language of service - French only	15	39	25	7	5	9	0	60	12	41
2011	Language of service - Both English and French	27	26	20	12	10	5	1	56	23	1684
2008	Language of service - English only	27	34	17	12	6	4	1	63	19	513
2008	Language of service - French only	27	31	17	7	15	1	2	60	22	43
2008	Language of service - Both English and French	28	29	18	11	8	5	0	60	21	1262

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	22	40	38	551
2017	Language of service - French only	26	61	12	31
2017	Language of service - Both English and French	28	39	33	1262
2014	Language of service - English only	25	42	33	516
2014	Language of service - French only	26	55	18	31
2014	Language of service - Both English and French	30	38	32	1317
2011	Language of service - English only	23	43	34	561
2011	Language of service - French only	26	47	27	42
2011	Language of service - Both English and French	31	38	31	1690

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	27	21	31	13	4	4	119
2017	Language of service - Both English and French	13	33	36	4	6	8	349
2014	Language of service - English only	32	13	34	11	9999	10	130
2014	Language of service - Both English and French	20	29	31	6	9999	13	391
2011	Language of service - English only	27	20	31	8	9999	14	130
2011	Language of service - French only	26	41	17	8	9999	8	11
2011	Language of service - Both English and French	18	31	36	4	9999	11	524

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	17	83	552
2017	Language of service - Both English and French	18	82	1263
2014	Language of service - English only	22	78	515
2014	Language of service - Both English and French	20	80	1314

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	57	92
2017	Language of service - Both English and French	45	230
2014	Language of service - English only	33	110
2014	Language of service - Both English and French	49	266

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	62	92
2017	Language of service - Both English and French	70	230
2014	Language of service - English only	71	110
2014	Language of service - Both English and French	65	266

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	10	230
2014	Language of service - English only	5	110
2014	Language of service - Both English and French	9	266

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	92
2017	Language of service - Both English and French	7	230
2014	Language of service - English only	17	110
2014	Language of service - Both English and French	9	266

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	92
2017	Language of service - Both English and French	7	230
2014	Language of service - English only	9	110
2014	Language of service - Both English and French	8	266

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	4	230
2014	Language of service - English only	5	110
2014	Language of service - Both English and French	4	266

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	49	92
2017	Language of service - Both English and French	39	230
2014	Language of service - English only	46	110
2014	Language of service - Both English and French	42	266

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	45	92
2017	Language of service - Both English and French	47	230
2014	Language of service - English only	47	110
2014	Language of service - Both English and French	50	266

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	92
2017	Language of service - Both English and French	42	230
2014	Language of service - English only	41	110
2014	Language of service - Both English and French	42	266

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	44	92
2017	Language of service - Both English and French	44	230
2014	Language of service - English only	43	110
2014	Language of service - Both English and French	44	266

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	92
2017	Language of service - Both English and French	27	230
2014	Language of service - English only	29	110
2014	Language of service - Both English and French	27	266

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	57	92
2017	Language of service - Both English and French	59	230
2014	Language of service - English only	53	110
2014	Language of service - Both English and French	62	266

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	92
2017	Language of service - Both English and French	35	230
2014	Language of service - English only	40	110
2014	Language of service - Both English and French	37	266

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	92

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	92
2017	Language of service - Both English and French	7	230
2014	Language of service - English only	7	110
2014	Language of service - Both English and French	7	266

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	92
2017	Language of service - Both English and French	15	230
2014	Language of service - English only	16	110
2014	Language of service - Both English and French	14	266

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	47	92
2017	Language of service - Both English and French	47	230
2014	Language of service - English only	53	110
2014	Language of service - Both English and French	45	266

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	30	92
2017	Language of service - Both English and French	22	230
2014	Language of service - English only	36	110
2014	Language of service - Both English and French	32	266

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	92
2017	Language of service - Both English and French	11	230
2014	Language of service - English only	17	110
2014	Language of service - Both English and French	13	266

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	58	92
2017	Language of service - Both English and French	48	230
2014	Language of service - English only	49	110
2014	Language of service - Both English and French	56	266

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	92
2017	Language of service - Both English and French	24	230
2014	Language of service - English only	21	110
2014	Language of service - Both English and French	30	266

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	92
2017	Language of service - Both English and French	12	230
2014	Language of service - English only	10	110
2014	Language of service - Both English and French	17	266

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	92
2017	Language of service - Both English and French	18	230
2014	Language of service - English only	26	110
2014	Language of service - Both English and French	22	266

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	92
2017	Language of service - Both English and French	8	230
2014	Language of service - English only	9	110
2014	Language of service - Both English and French	12	266

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	92
2017	Language of service - Both English and French	8	230
2014	Language of service - English only	8	110
2014	Language of service - Both English and French	7	266

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	92
2017	Language of service - Both English and French	12	230
2014	Language of service - English only	15	110
2014	Language of service - Both English and French	19	266

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	92
2017	Language of service - Both English and French	10	230
2014	Language of service - English only	14	110
2014	Language of service - Both English and French	11	266

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	92
2017	Language of service - Both English and French	28	230
2014	Language of service - English only	25	110
2014	Language of service - Both English and French	19	266

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	82
2017	Language of service - Both English and French	13	211
2014	Language of service - English only	9	102
2014	Language of service - Both English and French	17	247

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	82
2017	Language of service - Both English and French	15	211
2014	Language of service - English only	12	102
2014	Language of service - Both English and French	12	247

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	82
2017	Language of service - Both English and French	11	211
2014	Language of service - English only	10	102
2014	Language of service - Both English and French	10	247

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	82
2017	Language of service - Both English and French	6	211
2014	Language of service - English only	6	102
2014	Language of service - Both English and French	8	247

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	82
2017	Language of service - Both English and French	6	211
2014	Language of service - English only	8	102
2014	Language of service - Both English and French	13	247

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	82
2017	Language of service - Both English and French	11	211
2014	Language of service - English only	15	102
2014	Language of service - Both English and French	13	247

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	16	211
2014	Language of service - English only	10	102
2014	Language of service - Both English and French	15	247

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	82
2017	Language of service - Both English and French	11	211
2014	Language of service - English only	6	102
2014	Language of service - Both English and French	10	247

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	82
2017	Language of service - Both English and French	16	211
2014	Language of service - English only	9	102
2014	Language of service - Both English and French	13	247

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	31	82
2017	Language of service - Both English and French	25	211
2014	Language of service - English only	27	102
2014	Language of service - Both English and French	24	247

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	82
2017	Language of service - Both English and French	13	211
2014	Language of service - English only	10	102
2014	Language of service - Both English and French	12	247

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	47	82
2017	Language of service - Both English and French	50	211
2014	Language of service - English only	38	102
2014	Language of service - Both English and French	46	247

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	59	82
2017	Language of service - Both English and French	48	211
2014	Language of service - English only	56	102
2014	Language of service - Both English and French	51	247

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	82

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	82
2017	Language of service - Both English and French	13	211
2014	Language of service - English only	11	102
2014	Language of service - Both English and French	15	247

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	99	1	92
2017	Language of service - Both English and French	94	6	229

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	18	25	6	8	19	5	48	18	552
2017	Language of service - French only	16	44	13	5	2	13	8	75	9	31
2017	Language of service - Both English and French	17	21	19	5	6	25	7	56	16	1263
2014	Language of service - English only	18	15	22	7	10	21	7	45	24	517
2014	Language of service - French only	9	25	25	0	5	32	5	54	7	31
2014	Language of service - Both English and French	16	20	19	5	8	25	7	53	18	1317

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	30	19	6	7	8	1	64	15	549
2017	Language of service - French only	24	54	12	0	2	7	0	84	3	31
2017	Language of service - Both English and French	27	34	17	5	4	12	2	70	11	1255
2014	Language of service - English only	29	24	20	7	7	12	1	61	16	517
2014	Language of service - French only	19	47	26	0	0	8	0	71	0	31
2014	Language of service - Both English and French	28	28	20	5	5	12	2	65	12	1318
2011	Language of service - English only	34	31	21	5	3	5	1	69	9	558
2011	Language of service - French only	20	65	11	2	0	2	0	87	2	42
2011	Language of service - Both English and French	29	37	16	6	2	10	0	73	9	1690

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	52	6	4	2	1	1	87	6	551
2017	Language of service - French only	21	47	10	10	0	0	12	77	12	31
2017	Language of service - Both English and French	28	48	11	5	2	3	5	81	7	1261
2014	Language of service - English only	31	52	10	2	1	2	1	86	3	517
2014	Language of service - French only	6	51	28	10	0	2	2	60	10	31
2014	Language of service - Both English and French	27	50	13	4	1	2	4	81	5	1312
2011	Language of service - English only	27	53	11	5	1	2	2	83	6	560
2011	Language of service - French only	9	48	30	4	2	2	4	61	7	42
2011	Language of service - Both English and French	26	52	11	4	1	1	4	82	6	1690
2008	Language of service - English only	26	52	10	8	2	1	2	80	10	514
2008	Language of service - French only	12	41	27	7	8	6	0	56	15	43
2008	Language of service - Both English and French	25	48	13	6	2	1	4	78	8	1260

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	28	23	9	7	17	3	52	20	550
2017	Language of service - French only	11	22	27	5	5	8	22	47	14	31
2017	Language of service - Both English and French	11	28	20	7	5	20	9	55	17	1262
2014	Language of service - English only	11	25	30	7	7	14	6	45	18	517
2014	Language of service - French only	15	21	48	3	0	12	0	42	4	31
2014	Language of service - Both English and French	11	26	24	8	6	19	8	50	18	1317
2011	Language of service - English only	14	27	22	10	7	14	5	51	22	559
2011	Language of service - French only	4	48	20	11	4	4	9	60	18	42
2011	Language of service - Both English and French	10	28	23	8	5	18	8	51	17	1689

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	47	27	13	4	2	6	2	80	6	552
2017	Language of service - French only	24	45	10	2	0	7	12	85	3	31
2017	Language of service - Both English and French	40	35	9	3	2	7	5	84	5	1262
2014	Language of service - English only	39	33	13	3	2	8	2	80	6	517
2014	Language of service - French only	37	48	12	0	0	2	0	87	0	31
2014	Language of service - Both English and French	38	38	10	3	2	5	3	83	5	1318
2011	Language of service - English only	37	34	14	4	2	7	2	78	6	560
2011	Language of service - French only	29	60	2	2	0	2	4	95	2	42
2011	Language of service - Both English and French	40	35	10	3	1	7	4	84	5	1689
2008	Language of service - English only	33	39	14	4	2	7	2	78	6	514
2008	Language of service - French only	34	46	11	0	0	9	0	88	0	43
2008	Language of service - Both English and French	35	38	12	2	1	7	4	82	4	1262

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	32	17	6	3	8	2	71	11	550
2017	Language of service - French only	25	43	12	2	0	5	12	82	3	30
2017	Language of service - Both English and French	32	37	12	4	3	8	5	79	8	1260
2014	Language of service - English only	28	31	18	7	4	11	1	68	12	516
2014	Language of service - French only	28	48	15	0	0	8	0	83	0	31
2014	Language of service - Both English and French	31	36	14	4	2	10	4	77	7	1316
2011	Language of service - English only	31	34	16	6	4	8	2	72	11	558
2011	Language of service - French only	36	33	11	9	0	4	7	77	10	41
2011	Language of service - Both English and French	33	35	14	4	2	10	4	78	6	1687
2008	Language of service - English only	28	35	16	7	4	8	2	69	13	514
2008	Language of service - French only	33	52	9	3	0	4	0	88	3	43
2008	Language of service - Both English and French	33	37	13	4	3	6	4	77	8	1263

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	10	90	551
2017	Language of service - Both English and French	8	92	1259
2014	Language of service - English only	9	91	515
2014	Language of service - Both English and French	9	91	1316

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	45	50
2017	Language of service - Both English and French	32	103
2014	Language of service - English only	38	45
2014	Language of service - Both English and French	36	110

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	72	50
2017	Language of service - Both English and French	84	103
2014	Language of service - English only	92	45
2014	Language of service - Both English and French	81	110

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	103
2014	Language of service - English only	0	45

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	50
2014	Language of service - English only	45
2014	Language of service - Both English and French	110

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	50
2017	Language of service - Both English and French	8	103
2014	Language of service - English only	13	45
2014	Language of service - Both English and French	14	110

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	50
2017	Language of service - Both English and French	5	103
2014	Language of service - Both English and French	4	110

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	50
2017	Language of service - Both English and French	7	103
2014	Language of service - Both English and French	10	110

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	50
2017	Language of service - Both English and French	13	102
2014	Language of service - English only	18	45
2014	Language of service - Both English and French	12	110

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	16	50
2017	Language of service - Both English and French	22	102
2014	Language of service - English only	13	45
2014	Language of service - Both English and French	24	110

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	10	102
2014	Language of service - English only	20	45
2014	Language of service - Both English and French	7	110

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	102
2014	Language of service - Both English and French	10	110

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	50
2017	Language of service - Both English and French	26	102
2014	Language of service - English only	39	45
2014	Language of service - Both English and French	29	110

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	50
2017	Language of service - Both English and French	21	102
2014	Language of service - English only	12	45
2014	Language of service - Both English and French	19	110

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	102

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	102

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	102
2014	Language of service - Both English and French	5	110

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	50
2017	Language of service - Both English and French	19	102
2014	Language of service - Both English and French	20	110

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	8	102
2014	Language of service - English only	24	45
2014	Language of service - Both English and French	9	110

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Language of service - English only	50
2017	Language of service - Both English and French	102
2014	Language of service - English only	45

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	50
2017	Language of service - Both English and French	23	102
2014	Language of service - English only	34	45
2014	Language of service - Both English and French	40	110

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	51
2017	Language of service - Both English and French	31	104
2014	Language of service - English only	23	45
2014	Language of service - Both English and French	30	110

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	51
2017	Language of service - Both English and French	13	104
2014	Language of service - English only	13	45
2014	Language of service - Both English and French	18	110

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	51
2017	Language of service - Both English and French	7	104
2014	Language of service - English only	15	45
2014	Language of service - Both English and French	11	110

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	51
2017	Language of service - Both English and French	13	104
2014	Language of service - English only	33	45
2014	Language of service - Both English and French	21	110

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	6	104

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	51
2017	Language of service - Both English and French	5	104
2014	Language of service - English only	12	45
2014	Language of service - Both English and French	7	110

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	104
2014	Language of service - English only	10	45
2014	Language of service - Both English and French	10	110

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	51
2017	Language of service - Both English and French	52	104
2014	Language of service - English only	41	45
2014	Language of service - Both English and French	46	110

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	5	99
2014	Language of service - Both English and French	5	102

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	99
2014	Language of service - English only	14	40
2014	Language of service - Both English and French	13	102

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	99

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	45

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	8	99
2014	Language of service - Both English and French	7	102

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	45
2017	Language of service - Both English and French	13	99
2014	Language of service - Both English and French	7	102

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	99
2014	Language of service - Both English and French	9	102

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	99
2014	Language of service - Both English and French	7	102

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	45
2017	Language of service - Both English and French	24	99
2014	Language of service - English only	28	40
2014	Language of service - Both English and French	23	102

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	5	99
2014	Language of service - Both English and French	11	102

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	45
2017	Language of service - Both English and French	37	99
2014	Language of service - English only	59	40
2014	Language of service - Both English and French	47	102

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	59	45
2017	Language of service - Both English and French	61	99
2014	Language of service - English only	59	40
2014	Language of service - Both English and French	63	102

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	99

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	99
2014	Language of service - English only	17	40
2014	Language of service - Both English and French	15	102

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	90	10	51
2017	Language of service - Both English and French	95	5	104

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	17	24	2	4	27	5	55	10	550
2017	Language of service - French only	19	46	8	2	2	13	10	84	6	31
2017	Language of service - Both English and French	18	22	18	3	3	29	7	62	10	1261
2014	Language of service - English only	21	15	26	4	4	24	8	52	11	517
2014	Language of service - French only	18	15	26	3	0	30	8	54	5	31
2014	Language of service - Both English and French	16	20	19	3	2	31	8	60	9	1318

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	27	19	3	4	12	2	70	8	551
2017	Language of service - French only	26	49	15	2	2	5	0	79	5	31
2017	Language of service - Both English and French	28	34	15	3	3	14	2	75	8	1262
2014	Language of service - English only	33	27	20	3	4	12	2	69	8	517
2014	Language of service - French only	24	35	22	0	0	16	3	73	0	31
2014	Language of service - Both English and French	27	31	18	3	2	17	2	72	6	1318
2011	Language of service - English only	37	32	17	3	2	8	0	76	5	558
2011	Language of service - French only	22	63	9	2	0	4	0	89	2	42
2011	Language of service - Both English and French	34	39	13	3	1	10	0	81	4	1685

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	22	18	17	24	2	40	41	549
2017	Language of service - French only	16	5	15	22	38	5	22	62	31
2017	Language of service - Both English and French	17	19	19	17	25	3	37	44	1261

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	30	22	15	16	1	1	46	32	549
2017	Language of service - French only	22	31	17	15	10	0	5	56	26	31
2017	Language of service - Both English and French	18	23	27	17	14	0	1	42	31	1264

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	28	23	12	12	1	1	52	24	549
2017	Language of service - French only	26	29	18	10	10	0	7	59	21	31
2017	Language of service - Both English and French	22	26	24	15	10	0	3	49	25	1260

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	24	21	16	19	2	2	42	37	545
2017	Language of service - French only	23	20	27	5	15	2	8	48	22	30
2017	Language of service - Both English and French	17	22	26	17	16	1	1	40	34	1262

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	27	11	6	5	1	6	76	11	548
2017	Language of service - French only	43	16	10	0	8	0	23	77	10	29
2017	Language of service - Both English and French	41	23	16	5	5	1	9	71	11	1262

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	31	21	9	9	1	1	60	19	549
2017	Language of service - French only	46	28	11	5	2	0	7	80	8	30
2017	Language of service - Both English and French	30	28	23	10	7	0	1	59	17	1260

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	36	18	14	9	1	1	58	23	547
2017	Language of service - French only	42	15	20	5	5	5	8	65	12	30
2017	Language of service - Both English and French	28	31	22	11	6	1	2	60	17	1260

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	31	23	14	14	1	1	48	29	548
2017	Language of service - French only	28	25	13	14	10	2	8	59	27	31
2017	Language of service - Both English and French	23	29	21	14	9	1	2	54	24	1259

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	29	21	14	11	1	1	52	26	548
2017	Language of service - French only	38	20	12	15	5	2	8	64	22	31
2017	Language of service - Both English and French	29	30	19	12	7	1	2	60	20	1260

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	28	21	15	15	1	0	49	30	548
2017	Language of service - French only	35	11	18	19	10	0	8	50	31	31
2017	Language of service - Both English and French	27	28	20	13	9	1	2	56	23	1258

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	52	27	12	4	3	1	2	80	7	547
2017	Language of service - French only	66	6	11	10	5	0	2	74	15	30
2017	Language of service - Both English and French	55	23	11	5	3	0	2	80	9	1260

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	70	11	6	3	5	2	3	85	9	547
2017	Language of service - French only	69	7	3	8	2	0	11	86	11	31
2017	Language of service - Both English and French	69	13	6	4	4	1	4	86	8	1262

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	57	25	9	2	4	1	2	84	6	546
2017	Language of service - French only	66	21	3	2	0	0	8	94	3	30
2017	Language of service - Both English and French	57	22	10	5	3	0	3	82	8	1257

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	61	18	8	4	7	1	1	81	11	549
2017	Language of service - French only	72	5	5	2	5	0	11	87	8	31
2017	Language of service - Both English and French	61	17	9	6	5	0	3	80	11	1263

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	62	9	3	1	1	1	23	94	3	548
2017	Language of service - French only	79	2	0	2	0	0	16	97	3	30
2017	Language of service - Both English and French	58	11	5	2	2	0	21	88	6	1260

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	21	12	4	4	1	4	80	8	545
2017	Language of service - French only	82	5	0	8	0	0	5	92	8	29
2017	Language of service - Both English and French	62	19	8	3	2	0	6	86	5	1249

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	17	10	5	7	2	3	76	13	551
2017	Language of service - French only	30	37	14	8	3	0	8	73	12	29
2017	Language of service - Both English and French	64	15	7	4	5	1	5	83	10	1258

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	29	12	2	3	1	2	82	5	548
2017	Language of service - French only	69	13	11	0	0	0	8	88	0	30
2017	Language of service - Both English and French	51	26	11	5	3	0	4	81	8	1260

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	28	34	16	11	40	26	550
2017	Language of service - French only	21	25	34	12	7	46	20	31
2017	Language of service - Both English and French	12	26	38	15	8	38	23	1262

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	23	34	21	6	1	1	28	38	549
2017	Language of service - French only	8	5	31	27	27	0	2	55	13	30
2017	Language of service - Both English and French	9	21	37	23	10	0	0	33	30	1256

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	40	16	8	7	3	68	16	549
2017	Language of service - French only	16	52	18	8	0	7	72	8	31
2017	Language of service - Both English and French	22	38	18	7	5	9	67	14	1258

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	35	17	16	14	2	52	30	551
2017	Language of service - French only	18	52	15	0	10	5	74	10	31
2017	Language of service - Both English and French	16	39	20	13	10	3	57	23	1261

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	18	82	551
2017	Language of service - French only	18	82	31
2017	Language of service - Both English and French	17	83	1259
2014	Language of service - English only	17	83	515
2014	Language of service - French only	16	84	31
2014	Language of service - Both English and French	17	83	1311

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	76	24	102
2017	Language of service - Both English and French	73	27	219
2014	Language of service - English only	75	25	87
2014	Language of service - Both English and French	82	18	218

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	42	9	8	2	0	2	81	10	78
2017	Language of service - Both English and French	35	44	8	7	5	0	0	80	13	158
2014	Language of service - English only	55	22	4	12	3	1	1	80	16	65
2014	Language of service - Both English and French	48	35	9	6	1	1	1	84	7	179

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	25	21	9	15	1	0	30	70	552
2017	Language of service - French only	18	12	30	17	20	3	0	19	81	31
2017	Language of service - Both English and French	27	20	22	15	15	1	1	27	73	1261

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	376
2017	Language of service - French only	13	23
2017	Language of service - Both English and French	23	885

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	32	376
2017	Language of service - French only	25	23
2017	Language of service - Both English and French	40	885

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	376
2017	Language of service - French only	25	23
2017	Language of service - Both English and French	21	885

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	54	376
2017	Language of service - French only	55	23
2017	Language of service - Both English and French	53	885

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	376
2017	Language of service - French only	11	23
2017	Language of service - Both English and French	5	885

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	34	376
2017	Language of service - French only	58	23
2017	Language of service - Both English and French	40	885

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	7	50	15	13	2	12	364
2017	Language of service - French only	0	59	9	13	0	18	22
2017	Language of service - Both English and French	7	44	17	12	4	15	867

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	21	14	13	29	2	8	38	46	379
2017	Language of service - French only	17	15	10	39	9	0	10	35	54	23
2017	Language of service - Both English and French	9	22	14	17	27	1	10	35	49	885

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	13	11	14	45	3	6	23	66	379
2017	Language of service - French only	0	9	6	37	44	0	4	9	84	23
2017	Language of service - Both English and French	4	10	11	17	48	1	9	16	71	885

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 110. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me