2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 5 12 6 0 0 76 18 1851
2017 Does not provide services to public 32 47 5 11 5 0 0 79 16 6524
2014 Provides services to public 31 46 7 11 5 0 0 77 16 1867
2014 Does not provide services to public 34 46 6 10 4 0 0 80 14 7039
2011 Provides services to public 36 44 6 11 4 0 0 79 15 2306
2011 Does not provide services to public 38 46 5 9 2 0 0 84 12 8165
2008 Provides services to public 39 46 5 7 2 0 0 85 9 1822
2008 Does not provide services to public 39 45 5 8 3 0 0 85 10 6030

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 28 5 4 2 1 0 90 5 1845
2017 Does not provide services to public 66 25 4 3 1 0 1 92 4 6512
2014 Provides services to public 63 27 4 3 2 0 0 91 5 1865
2014 Does not provide services to public 65 26 4 3 1 0 1 92 4 7038
2011 Provides services to public 64 25 5 3 2 0 0 90 5 2307
2011 Does not provide services to public 69 22 4 3 1 0 1 92 4 8164
2008 Provides services to public 64 26 5 3 2 0 1 90 5 1823
2008 Does not provide services to public 68 23 4 3 1 0 1 92 4 6025

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 25 7 8 4 0 1 81 12 1847
2017 Does not provide services to public 59 25 6 7 3 0 1 84 10 6524
2014 Provides services to public 53 26 8 8 3 0 1 80 11 1862
2014 Does not provide services to public 56 25 7 8 3 0 1 82 11 7033
2011 Provides services to public 55 24 8 8 4 0 1 80 12 2304
2011 Does not provide services to public 58 23 6 9 4 0 1 81 12 8164
2008 Provides services to public 54 25 7 9 4 0 1 80 14 1821
2008 Does not provide services to public 57 23 6 9 4 0 1 81 13 6019

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 7 9 5 0 0 79 14 1850
2017 Does not provide services to public 41 38 8 9 5 0 0 79 14 6519
2014 Provides services to public 39 39 8 8 5 0 0 78 13 1867
2014 Does not provide services to public 43 38 7 8 4 0 0 81 12 7033
2011 Provides services to public 39 39 9 8 4 0 0 78 12 2301
2011 Does not provide services to public 41 39 8 8 4 0 0 80 12 8140

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 38 12 13 11 0 0 64 24 1847
2017 Does not provide services to public 27 39 12 14 7 0 0 67 21 6524
2014 Provides services to public 24 39 14 14 8 0 0 64 23 1868
2014 Does not provide services to public 25 38 12 15 9 0 0 64 24 7038
2011 Provides services to public 29 42 13 10 6 0 1 71 16 2308
2011 Does not provide services to public 30 41 12 11 5 0 1 72 15 8155
2008 Provides services to public 29 42 13 11 4 0 1 72 15 1822
2008 Does not provide services to public 29 42 13 10 5 0 1 72 15 6033

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 40 12 7 4 0 0 77 10 1849
2017 Does not provide services to public 40 40 10 6 4 0 0 80 10 6519
2014 Provides services to public 36 40 13 6 4 0 0 76 11 1864
2014 Does not provide services to public 37 40 12 7 4 0 0 77 11 7039
2011 Provides services to public 40 38 12 7 3 0 0 78 10 2302
2011 Does not provide services to public 40 37 12 7 4 0 0 77 11 8155
2008 Provides services to public 38 41 11 7 3 0 0 79 10 1822
2008 Does not provide services to public 36 42 11 7 3 0 0 78 11 6033

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 39 8 5 4 0 0 83 9 1844
2017 Does not provide services to public 47 38 7 5 3 0 0 85 8 6513
2014 Provides services to public 43 38 9 6 4 0 0 81 10 1866
2014 Does not provide services to public 43 39 9 6 3 0 0 82 9 7034
2011 Provides services to public 45 39 8 6 3 0 0 83 8 2303
2011 Does not provide services to public 44 39 8 5 3 0 0 84 8 8165
2008 Provides services to public 42 42 8 5 2 0 0 85 7 1823
2008 Does not provide services to public 44 42 7 4 3 0 0 86 7 6035

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 39 9 5 3 0 0 83 8 1843
2017 Does not provide services to public 48 38 7 5 2 0 0 86 7 6505
2014 Provides services to public 40 41 10 5 3 0 0 82 8 1864
2014 Does not provide services to public 46 39 8 5 2 0 0 85 7 7034

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 34 11 8 5 0 0 75 14 1845
2017 Does not provide services to public 44 35 10 7 4 0 1 79 11 6515
2014 Provides services to public 34 35 14 9 7 0 1 70 16 1866
2014 Does not provide services to public 36 36 13 9 5 0 1 73 14 7035
2011 Provides services to public 35 36 14 9 5 0 1 72 13 2308
2011 Does not provide services to public 38 37 11 8 4 0 1 76 12 8155

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 25 10 8 8 2 8 71 18 1848
2017 Does not provide services to public 36 24 11 8 7 2 12 70 17 6510
2014 Provides services to public 32 25 10 9 10 2 12 66 22 1866
2014 Does not provide services to public 28 23 12 11 11 1 13 60 26 7040
2011 Provides services to public 32 25 11 10 10 2 11 65 23 2307
2011 Does not provide services to public 32 23 11 11 9 2 12 64 24 8158
2008 Provides services to public 37 24 9 10 9 2 9 68 22 1820
2008 Does not provide services to public 33 23 10 11 10 2 11 65 24 6026

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 42 12 7 5 0 0 76 12 1848
2017 Does not provide services to public 32 45 11 8 4 0 0 77 12 6526
2014 Provides services to public 30 45 13 7 4 0 0 75 12 1868
2014 Does not provide services to public 28 45 12 9 5 0 0 73 15 7038
2011 Provides services to public 36 39 14 7 4 0 0 75 11 2299
2011 Does not provide services to public 32 42 13 8 5 0 0 75 13 8160
2008 Provides services to public 38 41 11 6 3 0 0 80 9 1813
2008 Does not provide services to public 33 43 12 8 5 0 0 75 12 6010

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 35 16 12 10 0 0 61 23 1845
2017 Does not provide services to public 26 36 17 12 8 0 0 62 21 6525
2014 Provides services to public 22 36 19 14 10 0 0 58 23 1866
2014 Does not provide services to public 21 36 19 14 9 0 0 58 23 7038
2011 Provides services to public 22 37 18 13 9 0 0 60 22 2303
2011 Does not provide services to public 23 38 18 12 8 0 0 62 20 8168

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 40 13 10 7 0 0 70 16 1848
2017 Does not provide services to public 27 43 13 11 6 0 0 71 16 6526

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 42 11 5 4 1 0 80 9 1847
2017 Does not provide services to public 37 43 11 5 3 0 0 81 8 6520
2014 Provides services to public 38 42 12 5 3 0 0 80 8 1864
2014 Does not provide services to public 35 43 12 6 3 1 0 79 9 7036
2011 Provides services to public 37 43 12 6 2 1 0 80 8 2305
2011 Does not provide services to public 37 42 12 6 3 1 0 79 9 8164
2008 Provides services to public 46 38 9 4 2 1 0 85 6 1822
2008 Does not provide services to public 39 40 11 5 3 1 0 80 9 6024

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 36 16 10 10 1 0 63 21 1849
2017 Does not provide services to public 29 37 15 10 8 0 0 67 18 6514

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 35 8 3 2 0 0 87 5 1847
2017 Does not provide services to public 49 36 9 3 2 0 0 86 5 6511
2014 Provides services to public 60 29 7 2 1 0 0 89 3 1868
2014 Does not provide services to public 56 31 9 3 1 0 0 87 4 7033
2011 Provides services to public 58 32 7 2 1 0 0 90 2 2303
2011 Does not provide services to public 55 32 8 3 1 0 0 88 4 8169

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 39 16 11 8 0 0 66 19 1845
2017 Does not provide services to public 29 39 14 11 7 0 1 68 18 6504
2014 Provides services to public 21 41 14 13 10 0 0 63 23 1867
2014 Does not provide services to public 21 41 15 14 9 0 0 63 23 7034
2011 Provides services to public 29 40 14 10 6 0 0 69 17 2304
2011 Does not provide services to public 29 40 14 10 6 0 0 70 16 8156

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 37 16 10 7 0 0 67 17 1846
2017 Does not provide services to public 34 35 15 10 6 0 0 69 16 6507
2014 Provides services to public 26 38 16 11 8 0 1 65 19 1866
2014 Does not provide services to public 27 38 17 11 7 0 0 65 18 7038

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 14 10 7 0 0 69 17 1846
2017 Does not provide services to public 31 39 14 10 5 0 0 70 16 6505
2014 Provides services to public 28 38 15 12 7 0 0 66 19 1868
2014 Does not provide services to public 28 41 16 10 6 0 0 69 16 7032
2011 Provides services to public 34 41 13 8 4 0 0 75 12 2304
2011 Does not provide services to public 34 42 13 7 3 0 0 76 10 8153

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 11 5 4 0 0 80 9 1841
2017 Does not provide services to public 39 40 11 6 3 0 0 80 9 6498
2014 Provides services to public 39 40 12 6 3 0 0 79 9 1866
2014 Does not provide services to public 36 42 12 6 3 0 0 78 10 7029
2011 Provides services to public 41 39 12 5 2 0 0 80 8 2307
2011 Does not provide services to public 38 43 10 6 3 0 0 81 9 8164
2008 Provides services to public 43 41 9 4 2 0 0 85 6 1821
2008 Does not provide services to public 38 43 10 6 3 0 0 82 9 6028

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 34 16 9 5 0 1 70 14 1853
2017 Does not provide services to public 35 36 16 8 5 0 1 72 12 6520
2014 Provides services to public 36 33 17 7 6 0 1 69 13 1868
2014 Does not provide services to public 38 34 16 7 4 0 1 73 11 7040
2011 Provides services to public 32 31 19 10 7 0 1 64 17 2304
2011 Does not provide services to public 34 35 17 8 4 0 1 70 12 8160
2008 Provides services to public 27 33 20 11 7 0 0 61 19 1817
2008 Does not provide services to public 28 36 20 10 5 0 0 64 15 6029

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 27 29 17 7 1 3 25 45 1838
2017 Does not provide services to public 12 26 36 15 7 1 3 23 40 6497
2014 Provides services to public 14 32 33 12 6 1 2 18 47 1864
2014 Does not provide services to public 11 29 36 15 6 1 2 22 41 7028
2011 Provides services to public 14 31 31 14 6 1 3 21 47 2299
2011 Does not provide services to public 12 28 35 16 6 1 2 23 41 8142
2008 Provides services to public 15 31 33 13 6 1 2 19 47 1822
2008 Does not provide services to public 12 30 33 15 6 1 2 22 44 6026

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 21 28 19 10 3 4 32 39 1831
2017 Does not provide services to public 12 21 30 19 11 3 4 33 35 6486
2014 Provides services to public 13 24 29 20 9 3 3 30 40 1861
2014 Does not provide services to public 11 22 31 21 9 3 3 32 35 7022
2011 Provides services to public 12 23 29 17 11 3 4 31 38 2300
2011 Does not provide services to public 10 21 30 20 12 3 4 35 33 8132
2008 Provides services to public 13 24 29 17 10 3 3 29 40 1817
2008 Does not provide services to public 13 23 28 20 10 3 3 32 38 6006

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 29 15 8 2 5 25 44 1832
2017 Does not provide services to public 18 26 29 13 7 2 5 22 47 6492
2014 Provides services to public 21 26 26 14 6 2 4 22 50 1857
2014 Does not provide services to public 21 27 27 12 6 2 4 20 51 7028
2011 Provides services to public 22 27 27 12 7 2 4 20 52 2296
2011 Does not provide services to public 21 27 27 12 7 2 5 20 51 8136
2008 Provides services to public 24 26 26 12 7 2 4 20 53 1812
2008 Does not provide services to public 21 27 26 13 6 2 4 21 51 6008

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 16 32 23 12 1 5 37 29 1831
2017 Does not provide services to public 11 20 33 22 10 1 3 33 32 6475
2014 Provides services to public 11 19 33 23 9 1 4 34 32 1858
2014 Does not provide services to public 10 22 36 20 9 1 2 30 33 7013
2011 Provides services to public 12 23 32 21 8 1 4 30 37 2293
2011 Does not provide services to public 11 23 35 20 8 1 2 29 35 8121
2008 Provides services to public 14 23 30 20 9 1 2 30 39 1816
2008 Does not provide services to public 12 23 34 20 8 1 2 29 36 6000

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 22 27 16 11 1 4 29 43 1835
2017 Does not provide services to public 17 24 27 17 9 2 4 28 43 6479
2014 Provides services to public 23 26 26 14 8 1 3 22 51 1862
2014 Does not provide services to public 19 27 27 14 8 1 3 23 49 7023
2011 Provides services to public 22 25 26 15 8 1 3 23 49 2301
2011 Does not provide services to public 17 25 29 16 8 1 4 25 45 8139
2008 Provides services to public 21 27 25 15 8 1 3 24 50 1813
2008 Does not provide services to public 18 25 28 15 8 1 4 25 46 6009

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 19 24 20 11 4 5 33 41 1841
2017 Does not provide services to public 13 20 27 20 12 4 5 35 36 6496
2014 Provides services to public 14 20 27 20 11 3 4 34 37 1864
2014 Does not provide services to public 10 18 27 23 13 3 5 39 31 7022
2011 Provides services to public 15 20 24 22 12 3 5 36 38 2291
2011 Does not provide services to public 10 19 27 23 13 3 5 39 31 8129
2008 Provides services to public 17 25 24 17 9 3 4 28 45 1814
2008 Does not provide services to public 14 22 28 19 9 3 5 31 39 6019

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 23 31 14 8 2 4 24 43 1837
2017 Does not provide services to public 17 26 32 12 7 2 3 21 45 6497
2014 Provides services to public 19 24 32 13 7 2 3 21 46 1866
2014 Does not provide services to public 18 25 33 12 7 2 3 20 46 7029
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 21 5 5 4 0 3 86 9 1844
2017 Does not provide services to public 67 20 5 4 2 0 2 89 6 6518
2014 Provides services to public 65 19 6 5 3 0 2 86 8 1866
2014 Does not provide services to public 67 19 5 4 2 0 3 88 7 7035
2011 Provides services to public 63 20 6 5 3 0 2 86 8 2300
2011 Does not provide services to public 65 18 6 5 3 0 2 86 8 8151
2008 Provides services to public 58 19 6 6 5 0 5 82 12 1818
2008 Does not provide services to public 63 17 5 6 4 0 5 85 10 6035

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 16 9 9 4 3 64 20 1845
2017 Does not provide services to public 27 31 16 8 6 6 5 66 16 6515
2014 Provides services to public 28 33 17 10 7 3 2 64 18 1866
2014 Does not provide services to public 28 34 16 9 6 4 4 67 16 7040

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 32 9 8 8 1 0 75 16 1844
2017 Does not provide services to public 46 32 9 7 5 1 0 79 12 6515
2014 Provides services to public 42 30 11 9 7 1 0 73 16 1866
2014 Does not provide services to public 43 33 10 8 5 1 0 77 13 7041

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 38 14 14 8 1 1 63 22 1844
2017 Does not provide services to public 30 37 15 10 6 2 1 69 16 6516
2014 Provides services to public 22 38 16 13 8 2 1 62 22 1864
2014 Does not provide services to public 25 42 13 11 5 2 2 69 17 7039
2011 Provides services to public 24 39 15 13 7 1 1 65 20 2304
2011 Does not provide services to public 28 40 14 11 5 2 1 70 16 8165
2008 Provides services to public 25 36 16 14 6 1 1 63 20 1822
2008 Does not provide services to public 29 40 13 11 5 2 1 71 16 6029

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 29 17 13 11 8 1 56 26 1852
2017 Does not provide services to public 28 29 14 10 8 10 1 64 19 6516
2014 Provides services to public 22 28 19 11 12 7 1 55 25 1866
2014 Does not provide services to public 26 30 15 11 7 9 2 63 20 7035
2011 Provides services to public 25 30 17 11 10 6 1 59 22 2302
2011 Does not provide services to public 31 29 15 10 7 8 1 65 18 8161
2008 Provides services to public 25 30 16 12 9 6 1 60 23 1819
2008 Does not provide services to public 30 31 13 9 7 8 1 68 18 6033

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 21 20 16 14 16 2 40 36 1853
2017 Does not provide services to public 12 22 19 16 10 18 3 43 33 6522
2014 Provides services to public 11 23 20 17 16 12 2 39 38 1861
2014 Does not provide services to public 10 23 21 17 12 14 3 40 36 7037

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 40 9 7 4 1 0 80 11 1846
2017 Does not provide services to public 45 39 8 6 2 0 0 84 8 6516
2014 Provides services to public 38 42 9 7 4 0 0 80 10 1867
2014 Does not provide services to public 42 42 8 6 3 0 0 84 8 7037
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 36 12 8 7 0 0 73 15 1852
2017 Does not provide services to public 37 36 12 8 5 1 1 74 13 6520
2014 Provides services to public 38 36 12 8 5 1 1 74 13 1868
2014 Does not provide services to public 36 38 12 8 5 1 0 75 13 7037
2011 Provides services to public 37 37 13 8 5 1 0 74 13 2309
2011 Does not provide services to public 37 38 12 7 5 0 0 75 12 8164
2008 Provides services to public 39 34 12 8 6 1 1 73 15 1823
2008 Does not provide services to public 35 35 13 10 6 1 1 71 16 6034

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 31 13 6 5 2 0 75 12 1849
2017 Does not provide services to public 45 32 10 6 4 2 1 79 10 6520
2014 Provides services to public 43 30 12 6 6 2 1 75 12 1865
2014 Does not provide services to public 42 33 12 6 4 2 1 78 10 7037
2011 Provides services to public 42 31 14 6 4 2 1 75 11 2308
2011 Does not provide services to public 43 32 12 6 4 2 0 77 10 8157
2008 Provides services to public 40 32 13 6 5 3 0 75 12 1820
2008 Does not provide services to public 42 31 12 7 5 2 1 75 12 6035

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 35 9 7 6 1 0 77 14 1850
2017 Does not provide services to public 43 34 10 8 4 1 0 78 12 6519
2014 Provides services to public 41 34 11 8 6 0 0 75 13 1866
2014 Does not provide services to public 40 35 11 8 4 0 0 76 13 7036
2011 Provides services to public 40 35 12 7 5 0 0 76 12 2308
2011 Does not provide services to public 41 34 11 8 5 0 0 76 13 8154
2008 Provides services to public 41 32 11 9 6 1 1 74 15 1818
2008 Does not provide services to public 39 35 11 9 6 1 0 75 15 6032

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 16 3 2 2 0 1 93 4 1846
2017 Does not provide services to public 79 14 3 1 1 0 2 94 3 6507
2014 Provides services to public 75 15 4 2 2 0 2 92 4 1866
2014 Does not provide services to public 77 15 3 1 1 0 2 94 3 7040
2011 Provides services to public 75 14 4 2 2 0 2 92 4 2307
2011 Does not provide services to public 78 13 3 2 2 0 2 93 4 8164
2008 Provides services to public 76 12 3 3 3 0 4 91 5 1822
2008 Does not provide services to public 79 10 3 2 2 0 4 93 5 6039

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 25 7 4 6 2 4 82 10 1847
2017 Does not provide services to public 59 24 6 3 3 2 3 87 7 6514
2014 Provides services to public 45 24 8 6 7 3 7 76 14 1868
2014 Does not provide services to public 47 25 9 5 6 3 5 79 12 7039
2011 Provides services to public 43 28 10 6 6 2 4 76 13 2307
2011 Does not provide services to public 43 29 9 7 6 2 4 77 13 8169

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 28 8 5 5 1 0 82 10 1849
2017 Does not provide services to public 57 26 8 4 3 1 0 84 8 6515

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 25 10 5 5 2 0 80 10 1850
2017 Does not provide services to public 56 25 10 3 4 2 0 83 7 6519

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 11 5 6 1 0 78 11 1845
2017 Does not provide services to public 52 28 9 6 4 0 0 80 10 6505
2014 Provides services to public 46 31 11 5 6 1 0 77 11 1864
2014 Does not provide services to public 47 32 11 6 4 1 0 79 10 7034
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 38 16 11 4 1 3 68 15 357
2017 Does not provide services to public 25 36 14 9 6 4 7 68 16 1813
2014 Provides services to public 25 32 18 11 8 1 5 60 21 353
2014 Does not provide services to public 26 37 15 9 5 3 6 68 15 1882

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 35 17 8 7 8 0 65 17 1848
2017 Does not provide services to public 26 34 17 8 5 9 0 67 15 6521
2014 Provides services to public 26 35 16 8 6 8 0 67 15 1865
2014 Does not provide services to public 23 35 17 8 5 11 0 66 15 7035
2011 Provides services to public 25 31 20 9 7 9 1 61 17 2300
2011 Does not provide services to public 25 32 19 9 5 10 0 63 16 8157

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 34 18 13 11 3 0 57 24 1850
2017 Does not provide services to public 23 33 20 13 9 3 0 57 22 6518
2014 Provides services to public 22 31 22 13 9 3 0 55 23 1867
2014 Does not provide services to public 19 34 21 13 9 3 0 55 23 7033
2011 Provides services to public 21 31 21 12 11 3 0 53 24 2300
2011 Does not provide services to public 19 33 22 12 9 3 0 54 22 8147
2008 Provides services to public 21 34 21 11 10 3 0 57 22 1820
2008 Does not provide services to public 19 33 20 13 11 3 0 54 25 6031

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 31 21 16 12 6 0 49 29 1849
2017 Does not provide services to public 17 30 22 16 10 6 0 49 27 6514
2014 Provides services to public 15 27 25 17 10 5 0 45 28 1867
2014 Does not provide services to public 13 30 25 16 10 6 0 46 28 7031
2011 Provides services to public 12 32 24 16 9 6 0 47 27 2301
2011 Does not provide services to public 11 33 24 16 8 7 0 48 27 8159
2008 Provides services to public 12 33 23 15 10 7 0 48 27 1821
2008 Does not provide services to public 9 31 22 19 11 8 0 43 33 6027

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 29 19 14 12 6 0 52 28 1850
2017 Does not provide services to public 21 32 19 12 11 6 0 56 24 6523
2014 Provides services to public 17 28 20 15 12 8 0 49 29 1864
2014 Does not provide services to public 15 29 21 15 12 7 0 48 29 7033
2011 Provides services to public 15 30 20 15 11 8 0 49 29 2303
2011 Does not provide services to public 15 32 20 14 10 8 0 51 26 8160
2008 Provides services to public 15 29 21 15 11 9 0 48 29 1823
2008 Does not provide services to public 12 31 19 16 12 10 0 47 31 6031

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 33 19 15 12 4 0 52 28 1844
2017 Does not provide services to public 18 35 19 16 10 3 0 54 26 6513
2014 Provides services to public 16 32 21 17 11 3 0 50 29 1864
2014 Does not provide services to public 14 34 21 17 11 3 0 50 29 7031
2011 Provides services to public 16 35 20 16 10 3 0 52 27 2300
2011 Does not provide services to public 15 38 20 16 9 3 0 54 25 8148
2008 Provides services to public 17 37 19 15 10 2 0 55 25 1822
2008 Does not provide services to public 14 37 18 19 9 3 0 53 29 6026
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 42 19 9 5 3 0 66 14 1850
2017 Does not provide services to public 23 43 18 9 4 1 0 67 14 6512
2014 Provides services to public 25 40 19 9 5 2 0 67 14 1868
2014 Does not provide services to public 22 44 19 9 4 2 0 67 13 7041
2011 Provides services to public 26 42 17 9 4 2 0 69 13 2301
2011 Does not provide services to public 27 43 16 8 4 2 0 71 12 8149

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 44 15 5 3 3 0 77 8 1847
2017 Does not provide services to public 32 44 13 4 2 4 0 80 6 6508
2014 Provides services to public 35 43 13 4 2 4 0 81 6 1866
2014 Does not provide services to public 33 45 12 4 1 4 1 82 5 7038
2011 Provides services to public 33 43 15 4 2 4 0 79 6 2298
2011 Does not provide services to public 33 41 15 4 1 5 1 78 6 8147

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 38 13 9 5 3 1 73 15 1845
2017 Does not provide services to public 34 39 12 9 4 3 1 75 13 6497
2014 Provides services to public 37 39 12 6 3 2 1 78 10 1865
2014 Does not provide services to public 37 40 11 6 3 3 1 80 9 7035
2011 Provides services to public 37 37 12 6 4 4 1 78 10 2297
2011 Does not provide services to public 38 37 10 7 3 3 1 78 11 8149
2008 Provides services to public 35 35 13 7 4 4 1 74 13 1818
2008 Does not provide services to public 37 36 11 8 5 4 1 76 13 6034

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 32 23 11 8 5 1 56 20 1850
2017 Does not provide services to public 20 32 22 11 7 6 2 57 19 6510
2014 Provides services to public 22 34 22 10 6 5 2 60 17 1866
2014 Does not provide services to public 21 33 23 10 6 6 2 58 17 7034
2011 Provides services to public 17 34 24 10 6 7 2 56 18 2303
2011 Does not provide services to public 17 33 24 12 6 6 2 54 19 8154

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 24 18 14 15 9 4 46 33 1848
2017 Does not provide services to public 16 25 19 13 12 11 3 48 30 6503
2014 Provides services to public 14 26 21 14 15 8 2 44 32 1866
2014 Does not provide services to public 14 24 20 16 13 11 2 44 33 7028
2011 Provides services to public 15 23 22 14 13 11 4 44 31 2301
2011 Does not provide services to public 14 22 21 14 11 14 4 44 31 8151

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 27 9 5 3 1 3 83 8 1851
2017 Does not provide services to public 57 25 7 4 2 1 4 86 7 6514
2014 Provides services to public 54 26 8 5 3 1 4 84 8 1863
2014 Does not provide services to public 54 26 8 5 2 1 3 84 7 7038

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 25 6 3 1 2 1 90 4 1852
2017 Does not provide services to public 67 22 5 2 1 2 2 92 3 6522
2014 Provides services to public 64 24 5 2 1 2 2 92 3 1867
2014 Does not provide services to public 64 24 5 2 1 2 2 91 3 7034
2011 Provides services to public 67 21 6 3 1 1 1 90 4 2304
2011 Does not provide services to public 68 21 5 2 1 1 2 92 3 8160
2008 Provides services to public 64 23 6 3 1 1 2 90 4 1822
2008 Does not provide services to public 68 20 5 2 1 1 2 91 3 6028

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 34 17 11 9 3 0 62 20 1844
2017 Does not provide services to public 26 35 16 12 7 3 1 63 20 6511
2014 Provides services to public 22 32 19 14 11 3 0 55 25 1865
2014 Does not provide services to public 19 33 17 16 12 2 0 53 29 7028
2011 Provides services to public 23 35 19 12 9 1 0 59 22 2305
2011 Does not provide services to public 24 36 17 13 8 2 0 61 21 8154
2008 Provides services to public 22 38 19 12 7 1 0 61 20 1823
2008 Does not provide services to public 20 39 17 12 9 2 0 61 21 6031

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 15 13 15 3 2 55 29 1851
2017 Does not provide services to public 23 29 15 15 13 3 3 55 29 6515
2014 Provides services to public 16 26 17 15 20 3 3 45 37 1867
2014 Does not provide services to public 15 26 17 18 20 2 2 43 39 7035
2011 Provides services to public 18 28 17 17 16 1 2 48 34 2305
2011 Does not provide services to public 16 30 17 16 17 2 2 49 34 8159
2008 Provides services to public 20 32 14 15 15 2 1 54 31 1823
2008 Does not provide services to public 19 34 14 14 15 2 2 55 30 6020

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 36 22 10 8 5 0 58 19 1848
2017 Does not provide services to public 21 36 22 9 6 5 0 60 17 6513

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 38 15 4 3 4 1 77 8 1848
2017 Does not provide services to public 40 36 14 3 2 5 1 80 5 6513
2014 Provides services to public 40 38 12 3 3 4 1 82 6 1863
2014 Does not provide services to public 39 38 13 3 2 5 1 81 5 7035

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 39 13 4 3 2 0 80 7 1847
2017 Does not provide services to public 39 41 11 4 2 3 0 83 6 6511
2014 Provides services to public 38 39 12 5 3 3 0 79 8 1868
2014 Does not provide services to public 37 40 13 5 2 3 0 79 7 7033
2011 Provides services to public 30 41 16 5 4 4 0 74 9 2301
2011 Does not provide services to public 31 41 16 5 3 4 0 75 9 8158

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 9 4 4 1 0 82 9 1850
2017 Does not provide services to public 44 39 9 5 3 0 0 84 8 6512
2014 Provides services to public 43 38 11 5 3 0 0 81 8 1864
2014 Does not provide services to public 42 40 11 4 3 0 0 82 7 7030
2011 Provides services to public 37 41 12 5 3 1 0 79 9 2292
2011 Does not provide services to public 38 40 12 5 3 1 0 79 9 8150
2008 Provides services to public 33 42 14 5 4 1 0 76 10 1824
2008 Does not provide services to public 34 42 13 7 4 0 0 76 11 6027

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 32 18 8 8 1 0 65 17 1847
2017 Does not provide services to public 31 34 18 9 6 1 0 66 15 6507
2014 Provides services to public 26 37 18 10 8 1 0 64 18 1866
2014 Does not provide services to public 23 39 20 11 7 1 0 62 18 7034
2011 Provides services to public 26 37 20 10 5 1 0 63 16 2304
2011 Does not provide services to public 24 37 20 11 6 1 0 62 17 8162

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 16 10 7 1 0 67 16 1847
2017 Does not provide services to public 31 37 17 10 6 0 0 68 15 6512
2014 Provides services to public 26 38 18 11 6 1 0 64 18 1865
2014 Does not provide services to public 24 40 19 10 6 0 0 65 16 7033
2011 Provides services to public 25 39 20 10 5 1 0 64 16 2296
2011 Does not provide services to public 24 40 19 11 5 1 0 65 16 8148
2008 Provides services to public 27 42 17 10 4 0 0 69 14 1822
2008 Does not provide services to public 24 41 16 13 6 0 0 65 19 6026

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 28 18 11 11 4 1 59 22 1849
2017 Does not provide services to public 28 26 20 12 9 4 1 58 21 6518
2014 Provides services to public 26 26 20 12 10 5 1 55 24 1866
2014 Does not provide services to public 24 27 21 13 9 5 1 54 24 7035
2011 Provides services to public 27 27 20 12 9 5 1 57 22 2300
2011 Does not provide services to public 25 27 20 13 9 5 1 55 23 8153
2008 Provides services to public 27 31 18 11 8 4 1 61 20 1822
2008 Does not provide services to public 24 29 19 13 9 5 1 56 24 6027
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 26 40 34 1850
2017 Does not provide services to public 28 40 32 6519
2014 Provides services to public 28 39 32 1866
2014 Does not provide services to public 29 38 34 7035
2011 Provides services to public 28 40 32 2308
2011 Does not provide services to public 31 39 31 8163

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 17 29 34 6 7 7 476
2017 Does not provide services to public 20 28 35 5 8 5 1846
2014 Provides services to public 24 24 32 7 9999 13 531
2014 Does not provide services to public 20 29 34 8 9999 10 2059
2011 Provides services to public 20 29 35 5 9999 11 667
2011 Does not provide services to public 21 30 32 6 9999 11 2523
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 17 83 1852
2017 Does not provide services to public 16 84 6516
2014 Provides services to public 21 79 1862
2014 Does not provide services to public 17 83 7027

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 325
2017 Does not provide services to public 47 1018
2014 Provides services to public 44 381
2014 Does not provide services to public 46 1167

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 67 325
2017 Does not provide services to public 62 1018
2014 Provides services to public 66 381
2014 Does not provide services to public 64 1167

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 325
2017 Does not provide services to public 8 1018
2014 Provides services to public 8 381
2014 Does not provide services to public 9 1167

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 325
2017 Does not provide services to public 8 1018
2014 Provides services to public 11 381
2014 Does not provide services to public 8 1167

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 325
2017 Does not provide services to public 3 1018
2014 Provides services to public 8 381
2014 Does not provide services to public 3 1167

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 325
2017 Does not provide services to public 3 1018
2014 Provides services to public 4 381
2014 Does not provide services to public 3 1167

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 325
2017 Does not provide services to public 40 1018
2014 Provides services to public 43 381
2014 Does not provide services to public 40 1166

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 325
2017 Does not provide services to public 43 1018
2014 Provides services to public 48 381
2014 Does not provide services to public 42 1166

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 325
2017 Does not provide services to public 44 1018
2014 Provides services to public 42 381
2014 Does not provide services to public 41 1166

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 325
2017 Does not provide services to public 39 1018
2014 Provides services to public 43 381
2014 Does not provide services to public 40 1166

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 325
2017 Does not provide services to public 33 1018
2014 Provides services to public 28 381
2014 Does not provide services to public 26 1166

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 325
2017 Does not provide services to public 57 1018
2014 Provides services to public 59 381
2014 Does not provide services to public 56 1166

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 325
2017 Does not provide services to public 33 1018
2014 Provides services to public 38 381
2014 Does not provide services to public 33 1166

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 325
2017 Does not provide services to public 1 1018
2014 Does not provide services to public 1 1166

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 325
2017 Does not provide services to public 6 1018
2014 Provides services to public 7 381
2014 Does not provide services to public 5 1166

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 325
2017 Does not provide services to public 10 1018
2014 Provides services to public 15 381
2014 Does not provide services to public 11 1166

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 325
2017 Does not provide services to public 44 1018
2014 Provides services to public 48 381
2014 Does not provide services to public 42 1166

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 325
2017 Does not provide services to public 26 1018
2014 Provides services to public 33 381
2014 Does not provide services to public 27 1166

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 325
2017 Does not provide services to public 14 1018
2014 Provides services to public 14 381
2014 Does not provide services to public 15 1166

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 325
2017 Does not provide services to public 56 1019
2014 Provides services to public 54 381
2014 Does not provide services to public 52 1167

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 325
2017 Does not provide services to public 28 1019
2014 Provides services to public 28 381
2014 Does not provide services to public 30 1167

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 325
2017 Does not provide services to public 14 1019
2014 Provides services to public 15 381
2014 Does not provide services to public 14 1167

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 325
2017 Does not provide services to public 19 1019
2014 Provides services to public 23 381
2014 Does not provide services to public 18 1167

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 325
2017 Does not provide services to public 10 1019
2014 Provides services to public 11 381
2014 Does not provide services to public 10 1167

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 325
2017 Does not provide services to public 6 1019
2014 Provides services to public 7 381
2014 Does not provide services to public 6 1167

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 325
2017 Does not provide services to public 11 1019
2014 Provides services to public 18 381
2014 Does not provide services to public 18 1167

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 325
2017 Does not provide services to public 12 1019
2014 Provides services to public 12 381
2014 Does not provide services to public 12 1167

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 325
2017 Does not provide services to public 23 1019
2014 Provides services to public 21 381
2014 Does not provide services to public 24 1167

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 296
2017 Does not provide services to public 13 956
2014 Provides services to public 14 354
2014 Does not provide services to public 13 1099

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 296
2017 Does not provide services to public 20 956
2014 Provides services to public 12 354
2014 Does not provide services to public 18 1099

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 296
2017 Does not provide services to public 12 956
2014 Provides services to public 10 354
2014 Does not provide services to public 11 1099

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 296
2017 Does not provide services to public 7 956
2014 Provides services to public 8 354
2014 Does not provide services to public 8 1099

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 296
2017 Does not provide services to public 12 956
2014 Provides services to public 11 354
2014 Does not provide services to public 10 1099

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 296
2017 Does not provide services to public 13 956
2014 Provides services to public 14 354
2014 Does not provide services to public 13 1099

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 296
2017 Does not provide services to public 20 956
2014 Provides services to public 13 354
2014 Does not provide services to public 15 1099

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 296
2017 Does not provide services to public 9 956
2014 Provides services to public 9 354
2014 Does not provide services to public 7 1099

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 296
2017 Does not provide services to public 11 956
2014 Provides services to public 12 354
2014 Does not provide services to public 13 1099

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 296
2017 Does not provide services to public 24 956
2014 Provides services to public 24 354
2014 Does not provide services to public 24 1099

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 296
2017 Does not provide services to public 9 956
2014 Provides services to public 11 354
2014 Does not provide services to public 8 1099

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 296
2017 Does not provide services to public 43 956
2014 Provides services to public 43 354
2014 Does not provide services to public 44 1099

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 956
2014 Provides services to public 3 354
2014 Does not provide services to public 1 1099

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 296
2017 Does not provide services to public 48 956
2014 Provides services to public 53 354
2014 Does not provide services to public 50 1099

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 1 956

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 296
2017 Does not provide services to public 13 956
2014 Provides services to public 14 354
2014 Does not provide services to public 13 1099

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 324
2017 Does not provide services to public 91 9 1021

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 21 21 5 7 23 7 54 17 1852
2017 Does not provide services to public 15 19 18 6 5 28 9 54 18 6517
2014 Provides services to public 17 18 20 5 8 24 7 51 20 1867
2014 Does not provide services to public 14 18 20 5 5 29 8 51 17 7038

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 34 17 5 5 10 1 69 12 1841
2017 Does not provide services to public 28 33 16 5 4 12 2 71 11 6515
2014 Provides services to public 28 27 20 6 5 12 1 64 13 1868
2014 Does not provide services to public 23 32 19 5 4 15 1 66 11 7036
2011 Provides services to public 30 36 17 5 3 8 0 72 9 2305
2011 Does not provide services to public 29 37 17 5 3 10 0 73 8 8153
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 49 9 5 2 2 4 83 7 1849
2017 Does not provide services to public 28 48 10 5 1 1 6 82 7 6523
2014 Provides services to public 28 51 12 3 1 2 3 82 5 1862
2014 Does not provide services to public 27 52 10 4 1 1 4 83 6 7036
2011 Provides services to public 26 52 12 4 1 2 3 82 6 2307
2011 Does not provide services to public 25 52 11 6 1 1 4 81 7 8146
2008 Provides services to public 25 49 12 6 2 1 4 78 9 1821
2008 Does not provide services to public 26 49 11 6 2 1 5 80 9 6036

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 28 21 8 6 19 8 54 18 1849
2017 Does not provide services to public 11 24 22 6 4 23 9 53 15 6506
2014 Provides services to public 11 25 26 7 6 17 7 48 18 1867
2014 Does not provide services to public 10 23 24 8 4 22 10 48 17 7032
2011 Provides services to public 11 28 23 8 5 17 7 51 18 2305
2011 Does not provide services to public 10 25 24 8 4 21 8 49 17 8147

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 10 3 2 6 4 83 5 1851
2017 Does not provide services to public 42 33 9 2 1 7 6 86 4 6518
2014 Provides services to public 38 37 11 3 2 6 3 82 6 1868
2014 Does not provide services to public 37 37 11 3 1 7 5 83 5 7035
2011 Provides services to public 39 36 11 3 1 7 3 83 5 2306
2011 Does not provide services to public 40 35 10 3 2 6 5 84 5 8152
2008 Provides services to public 34 38 13 3 1 7 3 81 5 1823
2008 Does not provide services to public 38 36 10 3 1 8 5 84 5 6037

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 13 5 3 8 4 77 8 1846
2017 Does not provide services to public 34 33 12 3 2 10 6 80 6 6508
2014 Provides services to public 30 35 15 5 3 10 3 75 8 1865
2014 Does not provide services to public 29 35 14 4 2 10 5 76 8 7030
2011 Provides services to public 32 35 14 4 2 9 3 76 7 2301
2011 Does not provide services to public 32 34 13 4 2 10 4 77 7 8136
2008 Provides services to public 31 36 14 5 3 7 3 75 10 1824
2008 Does not provide services to public 32 36 12 5 3 7 5 78 9 6035
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 1846
2017 Does not provide services to public 7 93 6503
2014 Provides services to public 9 91 1864
2014 Does not provide services to public 6 94 7024

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 155
2017 Does not provide services to public 34 447
2014 Provides services to public 36 157
2014 Does not provide services to public 34 436

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 81 155
2017 Does not provide services to public 81 447
2014 Provides services to public 84 157
2014 Does not provide services to public 84 436

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 155
2017 Does not provide services to public 4 447
2014 Does not provide services to public 4 436

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 447
2014 Provides services to public 0 157
2014 Does not provide services to public 0 436

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 155
2017 Does not provide services to public 8 447
2014 Provides services to public 13 157
2014 Does not provide services to public 9 436

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 155
2017 Does not provide services to public 4 447
2014 Provides services to public 5 157
2014 Does not provide services to public 3 436

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 155
2017 Does not provide services to public 8 447
2014 Provides services to public 9 157
2014 Does not provide services to public 8 436

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 154
2017 Does not provide services to public 17 445
2014 Provides services to public 14 157
2014 Does not provide services to public 17 437

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 154
2017 Does not provide services to public 16 445
2014 Provides services to public 21 157
2014 Does not provide services to public 16 437

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 154
2017 Does not provide services to public 9 445
2014 Provides services to public 11 157
2014 Does not provide services to public 8 437

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 154
2017 Does not provide services to public 3 445
2014 Provides services to public 8 157
2014 Does not provide services to public 3 437

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 154
2017 Does not provide services to public 27 445
2014 Provides services to public 32 157
2014 Does not provide services to public 26 437

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 154
2017 Does not provide services to public 25 445
2014 Provides services to public 17 157
2014 Does not provide services to public 19 437

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 154
2017 Does not provide services to public 2 445
2014 Does not provide services to public 2 437

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 1 445

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 154
2017 Does not provide services to public 7 445
2014 Provides services to public 5 157
2014 Does not provide services to public 4 437

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 154
2017 Does not provide services to public 14 445
2014 Provides services to public 16 157
2014 Does not provide services to public 12 437

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 154
2017 Does not provide services to public 18 445
2014 Provides services to public 13 157
2014 Does not provide services to public 18 437

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 154
2017 Does not provide services to public 27 445
2014 Provides services to public 39 157
2014 Does not provide services to public 39 437

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 157
2017 Does not provide services to public 30 444
2014 Provides services to public 28 157
2014 Does not provide services to public 31 436

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 157
2017 Does not provide services to public 16 444
2014 Provides services to public 16 157
2014 Does not provide services to public 16 436

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 157
2017 Does not provide services to public 8 444
2014 Provides services to public 12 157
2014 Does not provide services to public 10 436

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 157
2017 Does not provide services to public 17 444
2014 Provides services to public 24 157
2014 Does not provide services to public 18 436

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 157
2017 Does not provide services to public 6 444
2014 Provides services to public 4 157
2014 Does not provide services to public 7 436

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 157
2017 Does not provide services to public 6 444
2014 Provides services to public 9 157
2014 Does not provide services to public 7 436

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 157
2017 Does not provide services to public 8 444
2014 Provides services to public 10 157
2014 Does not provide services to public 8 436

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 444
2014 Provides services to public 13 157
2014 Does not provide services to public 12 436

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 157
2017 Does not provide services to public 48 444
2014 Provides services to public 44 157
2014 Does not provide services to public 47 436

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 146
2017 Does not provide services to public 6 423
2014 Provides services to public 4 144
2014 Does not provide services to public 5 402

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 146
2017 Does not provide services to public 13 423
2014 Provides services to public 13 144
2014 Does not provide services to public 14 402

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 146
2017 Does not provide services to public 7 423
2014 Does not provide services to public 4 402

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 423
2014 Does not provide services to public 2 402

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 423
2014 Does not provide services to public 3 402

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 146
2017 Does not provide services to public 6 423
2014 Provides services to public 7 144
2014 Does not provide services to public 8 402

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 146
2017 Does not provide services to public 14 423
2014 Provides services to public 7 144
2014 Does not provide services to public 12 402

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 146
2017 Does not provide services to public 11 423
2014 Provides services to public 8 144
2014 Does not provide services to public 7 402

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 146
2017 Does not provide services to public 9 423
2014 Provides services to public 7 144
2014 Does not provide services to public 11 402

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 146
2017 Does not provide services to public 26 423
2014 Provides services to public 24 144
2014 Does not provide services to public 17 402

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 146
2017 Does not provide services to public 9 423
2014 Provides services to public 9 144
2014 Does not provide services to public 10 402

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 146
2017 Does not provide services to public 46 423
2014 Provides services to public 50 144
2014 Does not provide services to public 40 402

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 423
2014 Provides services to public 4 144
2014 Does not provide services to public 2 402

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 146
2017 Does not provide services to public 59 423
2014 Provides services to public 62 144
2014 Does not provide services to public 64 402

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 423

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 146
2017 Does not provide services to public 14 423
2014 Provides services to public 15 144
2014 Does not provide services to public 15 402

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 93 7 157
2017 Does not provide services to public 90 10 445

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 21 20 3 3 28 6 60 10 1848
2017 Does not provide services to public 16 19 18 2 2 35 8 61 8 6518
2014 Provides services to public 17 19 21 3 3 29 8 57 9 1868
2014 Does not provide services to public 15 17 20 2 3 36 8 56 8 7033

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 33 16 3 3 13 2 73 8 1850
2017 Does not provide services to public 31 33 15 3 2 15 2 76 6 6509
2014 Provides services to public 29 30 19 3 3 15 2 71 7 1868
2014 Does not provide services to public 25 32 18 3 2 18 2 71 6 7036
2011 Provides services to public 34 38 14 3 1 9 0 80 5 2300
2011 Does not provide services to public 34 37 14 3 1 10 0 80 5 8148
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 19 18 17 25 0 3 38 43 1847
2017 Does not provide services to public 19 24 21 15 19 0 3 44 35 6510

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 26 25 17 14 0 1 44 31 1850
2017 Does not provide services to public 16 25 28 17 13 0 1 42 30 6514

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 27 24 14 10 1 2 50 25 1846
2017 Does not provide services to public 20 28 25 15 11 0 2 48 26 6507

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 23 24 17 17 1 2 41 34 1843
2017 Does not provide services to public 19 23 22 18 15 1 2 43 34 6513

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 24 15 5 5 1 8 73 11 1845
2017 Does not provide services to public 39 24 15 7 6 1 8 69 14 6493

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 29 22 10 7 0 1 60 17 1845
2017 Does not provide services to public 29 31 22 10 7 0 1 61 17 6499

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 32 20 12 7 1 2 60 19 1843
2017 Does not provide services to public 27 32 22 10 6 1 2 61 17 6488

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 29 21 14 11 1 2 52 26 1844
2017 Does not provide services to public 20 30 24 15 9 1 2 51 24 6499

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 20 13 8 1 2 58 22 1845
2017 Does not provide services to public 26 31 21 13 7 1 2 58 21 6500

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 27 21 14 11 1 2 54 25 1843
2017 Does not provide services to public 25 29 22 13 9 1 2 55 23 6483

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 11 5 3 0 2 80 8 1843
2017 Does not provide services to public 55 23 12 5 3 0 2 80 8 6507

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 12 6 4 4 1 4 86 8 1845
2017 Does not provide services to public 70 12 5 3 3 1 5 87 7 6508

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 23 10 4 3 0 3 83 7 1839
2017 Does not provide services to public 57 25 8 4 2 0 3 85 6 6511

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 17 9 5 5 0 2 80 11 1849
2017 Does not provide services to public 61 17 8 5 4 0 3 82 9 6509

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 11 4 2 2 1 21 90 5 1844
2017 Does not provide services to public 55 12 5 2 1 0 24 89 4 6507

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 19 9 3 2 1 5 84 6 1829
2017 Does not provide services to public 65 17 6 2 1 0 8 89 4 6479

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 16 8 5 6 1 4 81 11 1844
2017 Does not provide services to public 66 15 7 4 3 1 5 85 7 6517

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 27 11 4 3 0 4 81 7 1844
2017 Does not provide services to public 50 28 13 4 2 0 3 80 6 6505

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 37 15 9 0 0 39 24 1849
2017 Does not provide services to public 11 28 39 15 6 0 0 39 21 6522

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 21 36 22 9 0 1 32 32 1841
2017 Does not provide services to public 8 20 39 22 10 0 1 32 29 6502

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 39 17 8 6 7 0 67 14 1844
2017 Does not provide services to public 24 41 17 8 4 5 0 69 13 6513

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 38 19 13 11 3 0 56 25 1849
2017 Does not provide services to public 17 40 19 13 9 2 0 58 22 6519
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 1847
2017 Does not provide services to public 15 85 6516
2014 Provides services to public 17 83 1859
2014 Does not provide services to public 14 86 7020

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 74 26 331
2017 Does not provide services to public 79 21 983
2014 Provides services to public 80 20 309
2014 Does not provide services to public 80 20 994

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 43 8 7 4 0 1 80 12 245
2017 Does not provide services to public 47 37 6 7 3 0 0 84 10 784
2014 Provides services to public 50 32 7 7 2 1 1 83 9 248
2014 Does not provide services to public 54 30 6 7 3 0 1 85 9 797
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 22 22 13 15 1 1 28 72 1850
2017 Does not provide services to public 29 25 20 11 12 2 1 30 70 6526

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 1287
2017 Does not provide services to public 21 4360

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 1287
2017 Does not provide services to public 34 4360

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 1287
2017 Does not provide services to public 20 4360

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 1287
2017 Does not provide services to public 49 4360

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 1287
2017 Does not provide services to public 7 4360

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 1287
2017 Does not provide services to public 41 4360

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 7 46 16 12 4 15 1256
2017 Does not provide services to public 7 46 20 10 4 13 4267

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 22 14 16 27 1 10 36 48 1290
2017 Does not provide services to public 10 21 16 17 25 2 9 35 48 4392

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 11 11 17 47 2 8 18 70 1290
2017 Does not provide services to public 5 10 12 17 45 3 9 16 70 4397
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