2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 45 5 13 7 0 0 75 20 4172
2017 First official language - French 33 48 6 10 3 0 0 81 13 4198
2014 First official language - English 32 45 5 12 5 0 0 77 18 4326
2014 First official language - French 34 47 7 9 3 0 0 81 12 4593
2011 First official language - English 35 47 4 11 4 0 0 81 15 5077
2011 First official language - French 40 45 6 8 2 0 0 84 10 5367
2008 First official language - English 37 46 5 9 4 0 0 83 12 3909
2008 First official language - French 42 45 5 6 1 0 0 87 8 3937

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 74 18 4 2 1 0 1 93 3 4159
2017 First official language - French 56 33 5 4 2 0 0 89 6 4193
2014 First official language - English 75 18 3 1 1 0 1 94 2 4324
2014 First official language - French 55 34 4 4 1 0 0 90 6 4592
2011 First official language - English 76 18 3 1 1 1 1 95 2 5076
2011 First official language - French 60 28 5 4 2 0 0 89 6 5368
2008 First official language - English 75 18 3 1 1 0 1 95 2 3907
2008 First official language - French 59 29 5 5 2 0 0 89 7 3935

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 19 3 3 1 0 1 93 4 4170
2017 First official language - French 43 30 9 12 5 0 1 74 17 4196
2014 First official language - English 70 20 5 3 1 0 2 91 4 4321
2014 First official language - French 41 31 9 12 5 0 1 73 18 4587
2011 First official language - English 71 19 4 3 1 0 1 92 4 5076
2011 First official language - French 44 26 9 13 6 0 1 71 20 5365
2008 First official language - English 69 21 3 4 2 0 1 91 5 3903
2008 First official language - French 44 26 9 14 6 0 1 70 21 3931

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 35 6 10 5 0 0 79 15 4169
2017 First official language - French 37 41 9 8 5 0 0 79 13 4195
2014 First official language - English 45 34 6 9 5 0 0 80 14 4326
2014 First official language - French 39 41 8 8 4 0 0 81 11 4587
2011 First official language - English 44 36 8 8 5 0 0 80 13 5064
2011 First official language - French 38 41 9 8 3 0 0 80 11 5350

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 36 10 16 11 0 0 62 28 4171
2017 First official language - French 28 42 14 11 5 0 0 70 16 4195
2014 First official language - English 24 37 11 16 11 0 0 61 27 4328
2014 First official language - French 26 39 14 13 7 0 0 66 20 4591
2011 First official language - English 31 41 12 11 5 0 1 72 16 5072
2011 First official language - French 29 42 13 10 5 0 1 72 15 5364
2008 First official language - English 27 42 12 12 6 0 1 70 18 3911
2008 First official language - French 31 42 14 9 3 0 1 74 13 3938

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 38 10 7 4 0 0 78 11 4170
2017 First official language - French 38 42 12 6 3 0 0 80 9 4194
2014 First official language - English 38 38 11 8 5 0 0 76 13 4325
2014 First official language - French 34 42 14 7 3 0 0 77 10 4591
2011 First official language - English 41 37 11 7 4 0 0 78 11 5071
2011 First official language - French 40 37 13 7 3 0 0 77 10 5359
2008 First official language - English 36 42 10 8 4 0 0 78 12 3907
2008 First official language - French 37 42 12 6 3 0 0 79 9 3942

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 35 7 6 3 0 0 84 9 4166
2017 First official language - French 44 41 8 5 2 0 0 85 7 4188
2014 First official language - English 45 37 8 6 4 0 0 83 10 4325
2014 First official language - French 41 40 10 6 3 0 0 82 9 4588
2011 First official language - English 46 38 7 5 3 0 0 85 8 5073
2011 First official language - French 43 39 9 5 3 0 0 82 8 5369
2008 First official language - English 42 43 7 4 3 0 0 85 8 3911
2008 First official language - French 44 41 8 5 2 0 0 86 6 3941

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 34 7 6 3 0 0 85 8 4160
2017 First official language - French 44 42 8 4 1 0 0 86 6 4184
2014 First official language - English 48 36 7 6 2 0 0 85 8 4321
2014 First official language - French 41 43 9 5 2 0 0 84 6 4590

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 32 9 8 5 0 0 78 13 4166
2017 First official language - French 41 38 11 6 3 0 1 79 9 4190
2014 First official language - English 38 34 12 10 6 0 0 73 16 4325
2014 First official language - French 33 37 15 8 4 0 2 72 12 4589
2011 First official language - English 40 36 10 8 5 0 1 77 13 5070
2011 First official language - French 35 37 14 7 4 1 2 74 11 5366

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 21 11 9 10 3 10 65 22 4167
2017 First official language - French 37 27 10 6 5 2 13 75 13 4187
2014 First official language - English 26 21 12 13 14 2 12 55 31 4327
2014 First official language - French 32 26 11 9 7 1 13 69 19 4592
2011 First official language - English 26 23 12 13 13 2 11 57 30 5073
2011 First official language - French 37 24 9 9 6 2 13 71 18 5366
2008 First official language - English 28 23 11 13 14 2 9 58 30 3901
2008 First official language - French 40 24 8 8 6 1 12 74 16 3939

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 43 10 8 6 0 0 76 14 4172
2017 First official language - French 32 46 12 7 3 0 0 77 11 4197
2014 First official language - English 30 43 11 9 6 0 0 73 16 4329
2014 First official language - French 27 47 14 8 4 0 0 74 12 4590
2011 First official language - English 34 41 12 9 5 0 0 74 14 5074
2011 First official language - French 33 42 14 7 4 0 0 75 11 5357
2008 First official language - English 34 42 11 9 5 0 0 75 14 3887
2008 First official language - French 35 43 13 6 3 0 0 78 9 3930

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 34 14 13 11 0 0 62 24 4171
2017 First official language - French 26 37 19 11 7 0 0 62 18 4194
2014 First official language - English 22 36 17 15 11 0 0 58 26 4326
2014 First official language - French 21 37 20 14 8 0 0 58 21 4591
2011 First official language - English 24 38 15 13 10 0 0 62 23 5072
2011 First official language - French 23 38 20 12 6 0 0 61 18 5372

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 40 12 12 7 0 0 69 19 4173
2017 First official language - French 27 45 14 9 5 0 0 72 14 4196

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 40 10 5 4 1 0 82 9 4173
2017 First official language - French 33 46 12 5 3 0 0 80 8 4189
2014 First official language - English 39 40 12 5 4 0 0 79 9 4327
2014 First official language - French 33 45 13 6 2 1 0 79 8 4586
2011 First official language - English 40 40 10 6 3 1 0 81 9 5074
2011 First official language - French 34 44 13 6 2 1 0 78 9 5368
2008 First official language - English 41 38 11 6 3 0 0 80 9 3906
2008 First official language - French 40 42 11 5 2 1 0 82 7 3934

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 35 12 11 10 0 0 67 21 4166
2017 First official language - French 26 39 18 10 7 0 0 65 17 4192

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 32 8 3 2 0 0 86 5 4163
2017 First official language - French 46 40 10 3 1 0 0 85 5 4190
2014 First official language - English 62 27 7 3 1 0 0 89 4 4327
2014 First official language - French 53 34 9 2 1 0 0 87 4 4587
2011 First official language - English 60 29 8 2 1 0 0 89 3 5078
2011 First official language - French 52 35 9 2 1 0 0 88 3 5367

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 39 12 10 7 0 0 71 18 4158
2017 First official language - French 25 38 17 12 7 0 1 64 18 4186
2014 First official language - English 24 42 12 13 9 0 0 66 22 4327
2014 First official language - French 19 40 17 14 9 0 1 59 23 4587
2011 First official language - English 31 41 12 10 6 0 0 73 15 5073
2011 First official language - French 27 39 17 11 6 0 0 66 17 5359

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 34 14 10 7 0 0 69 17 4161
2017 First official language - French 31 36 17 10 5 0 1 68 15 4187
2014 First official language - English 29 37 14 10 8 0 0 67 19 4326
2014 First official language - French 25 38 19 11 6 0 0 64 18 4591

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 36 12 11 7 0 0 70 18 4161
2017 First official language - French 29 41 16 10 4 0 0 70 14 4185
2014 First official language - English 30 38 14 11 7 0 0 68 18 4325
2014 First official language - French 26 42 17 10 5 0 0 68 15 4588
2011 First official language - English 37 39 11 8 4 0 0 77 12 5067
2011 First official language - French 31 44 15 7 3 0 0 75 10 5362

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 37 10 6 4 0 0 79 11 4150
2017 First official language - French 37 43 12 5 3 0 0 80 8 4184
2014 First official language - English 39 38 11 7 4 0 0 78 11 4321
2014 First official language - French 34 45 13 5 3 0 0 78 8 4586
2011 First official language - English 39 41 10 6 3 0 0 81 9 5075
2011 First official language - French 38 43 11 5 2 0 0 81 8 5368
2008 First official language - English 40 42 9 7 3 0 0 81 10 3908
2008 First official language - French 39 44 10 5 2 0 0 84 6 3935

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 34 17 8 6 0 1 68 14 4172
2017 First official language - French 38 36 14 7 4 0 1 75 11 4196
2014 First official language - English 34 34 19 7 5 0 1 68 13 4330
2014 First official language - French 41 34 14 7 3 0 1 76 10 4591
2011 First official language - English 32 35 19 8 5 0 1 68 13 5070
2011 First official language - French 36 34 16 9 5 0 1 70 14 5365
2008 First official language - English 27 35 21 10 6 0 0 62 16 3902
2008 First official language - French 29 35 19 10 5 0 0 65 16 3938

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 24 35 16 7 1 3 24 40 4152
2017 First official language - French 12 28 34 15 7 1 3 23 42 4178
2014 First official language - English 12 27 37 15 6 1 2 22 40 4320
2014 First official language - French 11 32 33 14 6 1 3 21 45 4584
2011 First official language - English 12 26 37 16 6 0 2 23 40 5052
2011 First official language - French 12 31 32 15 6 1 3 22 45 5361
2008 First official language - English 14 28 35 15 6 1 2 22 43 3903
2008 First official language - French 12 34 31 14 6 1 2 20 47 3939

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 19 29 20 13 2 4 36 34 4144
2017 First official language - French 12 23 30 18 9 4 4 29 38 4170
2014 First official language - English 12 20 31 22 10 2 3 33 34 4312
2014 First official language - French 11 24 30 19 9 4 3 30 38 4583
2011 First official language - English 11 20 30 23 12 2 3 37 32 5050
2011 First official language - French 10 22 31 17 11 4 4 31 36 5354
2008 First official language - English 15 22 28 21 10 2 3 32 38 3888
2008 First official language - French 11 24 29 19 10 4 3 31 38 3929

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 23 30 14 8 2 4 24 44 4146
2017 First official language - French 18 27 28 13 6 3 6 20 49 4173
2014 First official language - English 22 25 28 14 6 2 3 21 50 4315
2014 First official language - French 20 29 26 11 6 2 5 19 53 4583
2011 First official language - English 20 26 28 14 8 1 3 22 49 5057
2011 First official language - French 21 28 26 10 6 3 6 18 54 5348
2008 First official language - English 25 26 26 13 6 1 3 20 53 3886
2008 First official language - French 19 28 25 14 6 3 6 22 51 3928

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 17 33 23 12 1 4 37 28 4128
2017 First official language - French 11 22 33 21 9 1 3 31 35 4173
2014 First official language - English 11 18 35 23 10 1 2 34 30 4308
2014 First official language - French 10 24 35 18 8 1 3 27 36 4576
2011 First official language - English 9 18 36 24 10 0 2 35 28 5042
2011 First official language - French 13 27 34 16 6 1 3 23 42 5344
2008 First official language - English 10 19 35 24 9 1 2 34 30 3887
2008 First official language - French 15 27 32 16 7 1 2 24 44 3925

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 22 28 17 10 2 4 28 42 4141
2017 First official language - French 17 25 26 17 10 1 5 28 44 4169
2014 First official language - English 21 26 28 14 8 1 2 23 48 4316
2014 First official language - French 19 28 26 14 8 1 4 23 50 4582
2011 First official language - English 19 24 29 16 8 1 3 26 44 5055
2011 First official language - French 18 27 27 15 8 1 5 24 47 5356
2008 First official language - English 21 24 27 16 8 1 3 25 47 3892
2008 First official language - French 17 27 27 15 9 1 4 25 47 3924

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 17 26 22 13 3 6 38 33 4151
2017 First official language - French 16 23 25 18 10 4 4 30 42 4181
2014 First official language - English 11 16 28 25 14 3 5 41 29 4317
2014 First official language - French 11 21 27 21 11 4 5 35 36 4581
2011 First official language - English 10 16 28 25 14 2 5 42 28 5038
2011 First official language - French 12 22 26 21 11 3 5 35 37 5354
2008 First official language - English 14 19 28 20 11 2 5 33 36 3894
2008 First official language - French 15 26 26 17 8 4 4 27 45 3933

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 25 30 14 7 2 3 22 46 4154
2017 First official language - French 15 25 33 12 8 3 4 21 43 4175
2014 First official language - English 22 25 31 12 6 1 2 19 49 4320
2014 First official language - French 14 26 34 13 7 3 4 21 43 4587
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 76 14 4 2 1 1 3 93 3 4166
2017 First official language - French 55 26 6 7 3 0 2 83 10 4191
2014 First official language - English 76 14 4 2 1 0 4 93 3 4324
2014 First official language - French 57 24 6 7 4 0 1 83 11 4589
2011 First official language - English 74 15 5 2 1 0 3 92 3 5068
2011 First official language - French 56 23 7 9 4 0 2 80 13 5356
2008 First official language - English 69 15 5 3 1 0 7 90 4 3908
2008 First official language - French 55 21 5 9 7 0 3 78 17 3939

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 29 16 9 8 5 3 64 19 4169
2017 First official language - French 24 34 17 8 5 6 6 66 15 4186
2014 First official language - English 31 32 14 9 7 3 3 67 18 4327
2014 First official language - French 25 35 17 9 5 5 4 66 15 4591

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 27 9 9 8 1 0 74 17 4163
2017 First official language - French 44 37 9 5 3 1 0 82 9 4191
2014 First official language - English 43 29 10 10 7 1 0 73 18 4329
2014 First official language - French 43 35 10 6 4 1 0 79 10 4590

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 33 13 13 8 2 1 65 22 4163
2017 First official language - French 28 41 16 8 4 2 1 71 12 4192
2014 First official language - English 26 37 13 15 8 2 1 64 23 4327
2014 First official language - French 23 46 15 9 4 2 2 71 13 4589
2011 First official language - English 28 36 13 13 8 2 1 65 21 5075
2011 First official language - French 27 43 15 9 4 2 1 72 13 5368
2008 First official language - English 28 35 12 14 7 2 1 66 22 3912
2008 First official language - French 28 43 14 9 4 2 1 72 13 3932

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 24 14 12 11 9 1 59 25 4170
2017 First official language - French 25 33 16 9 6 10 1 65 17 4193
2014 First official language - English 29 26 15 12 10 7 1 60 24 4324
2014 First official language - French 22 32 17 9 7 10 3 62 18 4590
2011 First official language - English 31 25 16 11 10 7 1 60 23 5075
2011 First official language - French 29 33 15 9 6 8 1 68 16 5361
2008 First official language - English 30 27 14 12 10 8 1 62 23 3911
2008 First official language - French 29 35 14 8 5 8 1 70 15 3936

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 20 18 17 14 17 2 40 38 4174
2017 First official language - French 11 23 20 15 8 19 3 45 30 4196
2014 First official language - English 11 22 19 17 16 13 2 39 38 4324
2014 First official language - French 9 24 22 17 11 15 3 40 34 4587

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 34 8 8 4 0 0 80 12 4163
2017 First official language - French 42 44 8 4 2 0 0 86 6 4192
2014 First official language - English 43 37 8 7 4 0 0 81 11 4328
2014 First official language - French 39 46 8 5 2 0 0 85 7 4589
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 33 10 9 7 1 1 74 15 4173
2017 First official language - French 34 39 14 8 4 1 0 74 12 4194
2014 First official language - English 40 35 11 8 6 0 0 75 14 4326
2014 First official language - French 34 40 13 7 4 1 1 75 12 4591
2011 First official language - English 38 37 11 8 6 1 0 75 14 5080
2011 First official language - French 36 38 14 7 4 1 0 75 11 5366
2008 First official language - English 35 34 13 10 7 1 1 69 18 3908
2008 First official language - French 36 36 13 8 5 1 1 73 13 3943

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 26 10 7 5 2 1 77 12 4169
2017 First official language - French 40 37 11 5 3 3 0 80 9 4196
2014 First official language - English 46 28 11 7 5 2 1 76 12 4326
2014 First official language - French 38 37 13 5 3 3 1 78 8 4589
2011 First official language - English 45 30 12 7 5 2 0 76 12 5077
2011 First official language - French 40 34 14 5 3 3 1 77 9 5362
2008 First official language - English 44 28 11 8 6 2 1 74 15 3907
2008 First official language - French 40 35 13 6 4 3 0 77 10 3942

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 31 8 9 5 1 0 77 15 4168
2017 First official language - French 40 38 11 6 4 1 0 79 10 4196
2014 First official language - English 43 31 10 9 6 0 0 75 15 4326
2014 First official language - French 37 38 13 7 4 0 0 76 11 4589
2011 First official language - English 43 32 10 8 6 1 0 76 14 5071
2011 First official language - French 39 37 13 7 4 0 0 76 11 5364
2008 First official language - English 40 33 9 10 7 1 0 74 16 3906
2008 First official language - French 38 36 12 8 5 0 0 75 13 3938

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 84 9 3 1 1 0 3 96 1 4160
2017 First official language - French 73 19 3 2 2 0 1 92 4 4189
2014 First official language - English 82 10 3 1 1 0 3 95 1 4327
2014 First official language - French 71 19 3 2 2 0 1 92 5 4592
2011 First official language - English 81 10 4 1 1 0 3 95 1 5074
2011 First official language - French 74 16 3 3 3 0 1 91 6 5370
2008 First official language - English 80 9 3 1 1 1 6 95 2 3912
2008 First official language - French 76 12 3 4 4 0 2 90 8 3942

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 20 6 4 4 2 3 87 8 4169
2017 First official language - French 54 28 6 3 4 1 4 86 7 4187
2014 First official language - English 50 21 8 5 7 3 6 78 13 4329
2014 First official language - French 43 29 9 5 5 3 6 79 11 4591
2011 First official language - English 47 27 8 6 6 2 4 78 13 5077
2011 First official language - French 40 30 11 7 5 2 5 75 13 5373

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 22 8 6 4 1 0 82 10 4170
2017 First official language - French 54 30 8 4 3 1 0 85 7 4188

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 21 9 3 5 2 0 82 8 4168
2017 First official language - French 53 29 10 4 3 2 0 83 7 4196

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 24 9 6 5 0 0 79 12 4159
2017 First official language - French 49 31 10 5 4 0 0 80 10 4185
2014 First official language - English 50 28 9 7 5 0 0 78 12 4322
2014 First official language - French 43 35 12 5 4 1 0 79 9 4588
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 34 12 9 7 3 6 69 18 1060
2017 First official language - French 22 38 17 9 4 3 7 68 14 1103
2014 First official language - English 28 35 14 9 7 2 6 68 17 1117
2014 First official language - French 23 37 18 10 4 3 5 66 15 1120

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 31 16 9 7 8 0 66 17 4168
2017 First official language - French 22 38 18 8 5 9 0 67 14 4196
2014 First official language - English 28 33 15 9 6 9 0 67 16 4325
2014 First official language - French 20 38 18 8 4 12 0 66 14 4588
2011 First official language - English 28 29 18 10 7 8 0 62 18 5067
2011 First official language - French 22 34 20 7 5 11 1 63 14 5362

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 31 17 13 11 3 0 58 24 4168
2017 First official language - French 19 36 22 12 8 3 0 57 21 4195
2014 First official language - English 23 33 18 13 10 3 0 57 24 4323
2014 First official language - French 16 34 25 13 8 4 0 52 22 4591
2011 First official language - English 23 32 19 13 11 2 0 56 24 5060
2011 First official language - French 17 33 25 12 9 4 0 52 22 5359
2008 First official language - English 21 32 18 14 12 3 0 55 27 3909
2008 First official language - French 18 35 23 11 9 4 0 55 21 3936

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 29 19 17 12 5 0 50 30 4166
2017 First official language - French 14 31 24 15 9 6 0 49 25 4192
2014 First official language - English 16 29 21 17 12 6 0 47 31 4324
2014 First official language - French 11 30 28 16 8 6 0 44 26 4587
2011 First official language - English 13 33 21 18 10 6 0 49 29 5072
2011 First official language - French 10 32 27 15 7 8 0 46 25 5362
2008 First official language - English 10 31 18 21 13 7 0 44 37 3904
2008 First official language - French 9 32 26 16 8 9 0 45 26 3938

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 29 16 12 14 5 0 55 27 4169
2017 First official language - French 18 33 21 13 8 7 0 55 23 4199
2014 First official language - English 18 28 18 15 14 6 0 50 31 4324
2014 First official language - French 13 30 24 14 10 9 0 47 27 4586
2011 First official language - English 17 31 17 15 12 7 0 52 29 5075
2011 First official language - French 13 32 23 14 8 9 0 50 25 5361
2008 First official language - English 13 29 17 16 15 9 0 47 34 3908
2008 First official language - French 12 31 22 15 9 11 0 48 27 3940

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 31 16 17 13 4 0 52 32 4165
2017 First official language - French 16 38 22 13 8 3 0 55 22 4187
2014 First official language - English 16 32 18 18 13 3 0 49 33 4323
2014 First official language - French 13 36 24 15 9 3 0 50 25 4585
2011 First official language - English 16 35 17 18 11 3 0 52 30 5067
2011 First official language - French 14 39 22 14 7 3 0 55 22 5356
2008 First official language - English 15 36 14 21 12 3 0 52 33 3909
2008 First official language - French 14 39 22 15 7 3 0 55 23 3933
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 40 17 11 6 2 0 66 17 4165
2017 First official language - French 21 46 20 8 3 2 0 68 11 4192
2014 First official language - English 25 41 18 10 5 2 0 67 15 4330
2014 First official language - French 21 46 19 8 4 2 0 68 12 4592
2011 First official language - English 28 42 15 9 5 1 0 70 14 5061
2011 First official language - French 25 44 18 8 3 2 0 71 11 5362

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 38 13 5 2 3 0 79 8 4161
2017 First official language - French 25 50 15 3 2 5 0 79 5 4189
2014 First official language - English 42 39 10 4 2 3 0 84 6 4327
2014 First official language - French 26 50 14 3 1 5 1 81 5 4590
2011 First official language - English 39 38 13 5 2 3 1 80 6 5063
2011 First official language - French 27 45 16 4 1 6 1 77 6 5354

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 35 11 8 5 2 1 76 13 4157
2017 First official language - French 28 42 13 9 4 3 1 73 14 4181
2014 First official language - English 44 35 9 5 3 2 1 82 8 4325
2014 First official language - French 30 44 12 7 3 3 1 77 10 4588
2011 First official language - English 42 35 10 6 3 3 1 80 10 5057
2011 First official language - French 34 40 11 7 3 4 1 77 11 5361
2008 First official language - English 41 33 10 7 5 3 1 77 13 3912
2008 First official language - French 32 39 13 8 4 4 0 74 13 3935

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 34 19 11 7 4 1 61 19 4162
2017 First official language - French 16 31 25 12 6 8 2 53 20 4193
2014 First official language - English 26 34 20 9 6 4 1 63 16 4328
2014 First official language - French 16 32 25 11 6 7 2 54 19 4585
2011 First official language - English 20 35 23 10 6 4 1 59 17 5067
2011 First official language - French 13 31 25 13 6 9 2 50 21 5362

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 23 18 14 15 9 2 47 32 4159
2017 First official language - French 13 26 20 13 11 12 5 47 28 4186
2014 First official language - English 17 24 18 15 15 9 2 46 34 4323
2014 First official language - French 11 25 22 16 11 12 3 42 32 4583
2011 First official language - English 16 21 20 14 14 11 3 43 33 5066
2011 First official language - French 13 24 22 14 9 15 4 45 28 5359

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 67 19 6 2 1 1 4 90 4 4167
2017 First official language - French 45 31 9 7 3 1 3 80 10 4193
2014 First official language - English 65 19 7 2 1 1 4 89 3 4325
2014 First official language - French 43 33 9 7 3 1 3 79 11 4589

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 74 15 4 2 1 2 2 93 2 4170
2017 First official language - French 58 30 5 3 1 2 1 91 4 4199
2014 First official language - English 72 16 5 1 1 2 3 92 2 4326
2014 First official language - French 57 32 5 3 2 2 1 91 4 4588
2011 First official language - English 75 15 5 1 1 1 2 93 2 5074
2011 First official language - French 61 27 6 3 1 1 2 90 4 5364
2008 First official language - English 74 15 5 1 1 1 3 93 2 3906
2008 First official language - French 60 27 6 4 2 1 1 89 6 3938

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 31 15 14 11 3 0 59 25 4163
2017 First official language - French 26 38 18 10 5 3 1 66 15 4187
2014 First official language - English 20 30 16 17 14 2 1 51 32 4323
2014 First official language - French 20 35 19 14 10 2 0 56 24 4583
2011 First official language - English 24 35 16 13 10 2 0 60 23 5067
2011 First official language - French 24 36 19 12 6 2 0 61 19 5365
2008 First official language - English 20 38 15 14 11 2 0 59 25 3910
2008 First official language - French 21 40 20 11 5 2 0 63 17 3938

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 26 14 15 18 2 2 51 34 4167
2017 First official language - French 22 33 16 13 10 3 3 59 24 4194
2014 First official language - English 15 23 14 18 25 2 2 41 44 4327
2014 First official language - French 15 29 19 17 15 3 3 46 34 4588
2011 First official language - English 16 28 14 18 22 1 2 45 41 5070
2011 First official language - French 18 32 19 15 11 2 3 52 28 5366
2008 First official language - English 17 32 13 16 20 1 1 50 36 3904
2008 First official language - French 22 36 15 13 10 2 2 60 24 3934

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 36 19 10 7 4 0 61 18 4161
2017 First official language - French 18 36 24 9 6 7 1 59 16 4195

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 32 13 4 3 3 1 80 7 4163
2017 First official language - French 34 41 14 3 2 5 1 80 5 4192
2014 First official language - English 44 32 13 3 2 4 1 80 6 4323
2014 First official language - French 35 43 12 2 2 5 1 82 4 4588

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 36 12 5 3 2 0 81 8 4162
2017 First official language - French 36 45 11 3 2 3 0 83 5 4191
2014 First official language - English 41 35 12 6 3 2 0 78 9 4326
2014 First official language - French 34 43 13 4 2 4 0 80 6 4588
2011 First official language - English 33 38 15 6 4 3 0 74 10 5072
2011 First official language - French 28 44 16 4 2 4 0 76 7 5361

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 35 9 6 4 0 0 82 9 4164
2017 First official language - French 41 44 9 4 2 0 0 85 6 4193
2014 First official language - English 46 34 11 5 3 0 0 80 8 4324
2014 First official language - French 39 44 11 4 2 0 0 83 6 4583
2011 First official language - English 41 36 12 6 4 1 0 78 10 5067
2011 First official language - French 35 45 12 4 3 1 0 80 7 5350
2008 First official language - English 36 38 13 8 5 1 0 74 13 3912
2008 First official language - French 32 46 13 6 3 0 0 78 9 3933

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 31 17 9 8 1 0 66 18 4154
2017 First official language - French 29 37 20 8 5 1 0 66 13 4194
2014 First official language - English 25 37 17 11 9 1 0 62 20 4326
2014 First official language - French 22 40 22 10 6 1 0 63 15 4587
2011 First official language - English 27 35 19 12 7 1 0 62 18 5074
2011 First official language - French 23 40 22 10 5 1 0 63 15 5365

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 34 15 10 7 0 0 68 17 4163
2017 First official language - French 27 40 18 9 5 1 0 67 14 4191
2014 First official language - English 26 38 16 12 7 0 0 65 19 4322
2014 First official language - French 22 41 21 10 5 0 0 64 15 4589
2011 First official language - English 27 38 17 12 6 0 0 65 18 5057
2011 First official language - French 22 42 22 10 4 1 0 64 14 5360
2008 First official language - English 26 39 14 14 7 0 0 65 21 3910
2008 First official language - French 24 43 18 10 4 0 0 67 15 3932

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 25 18 12 11 3 1 57 24 4170
2017 First official language - French 27 28 21 11 7 5 1 59 19 4192
2014 First official language - English 26 26 20 13 11 4 1 54 25 4325
2014 First official language - French 23 28 21 13 9 5 1 55 23 4589
2011 First official language - English 26 26 20 13 10 4 1 55 25 5072
2011 First official language - French 24 28 21 12 8 6 1 56 21 5354
2008 First official language - English 24 28 19 15 10 4 1 55 26 3909
2008 First official language - French 26 31 19 11 8 6 1 61 20 3934
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 28 37 35 4169
2017 First official language - French 27 43 29 4195
2014 First official language - English 29 35 37 4328
2014 First official language - French 28 41 30 4586
2011 First official language - English 30 36 34 5075
2011 First official language - French 30 42 28 5368

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 20 23 36 7 9 5 1141
2017 First official language - French 18 33 33 3 6 6 1177
2014 First official language - English 23 24 32 9 9999 11 1265
2014 First official language - French 19 31 34 6 9999 10 1325
2011 First official language - English 22 25 33 7 9999 12 1543
2011 First official language - French 19 34 32 5 9999 10 1629
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 18 82 4167
2017 First official language - French 14 86 4194
2014 First official language - English 19 81 4321
2014 First official language - French 16 84 4580

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 735
2017 First official language - French 43 602
2014 First official language - English 45 813
2014 First official language - French 47 737

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 735
2017 First official language - French 65 602
2014 First official language - English 64 813
2014 First official language - French 64 737

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 735
2017 First official language - French 9 602
2014 First official language - English 8 813
2014 First official language - French 9 737

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 735
2017 First official language - French 5 602
2014 First official language - English 12 813
2014 First official language - French 6 737

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 735
2017 First official language - French 3 602
2014 First official language - English 5 813
2014 First official language - French 3 737

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 735
2017 First official language - French 3 602
2014 First official language - English 4 813
2014 First official language - French 3 737

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 735
2017 First official language - French 36 602
2014 First official language - English 46 813
2014 First official language - French 36 736

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 735
2017 First official language - French 43 602
2014 First official language - English 43 813
2014 First official language - French 44 736

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 735
2017 First official language - French 39 602
2014 First official language - English 44 813
2014 First official language - French 39 736

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 735
2017 First official language - French 41 602
2014 First official language - English 41 813
2014 First official language - French 41 736

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 735
2017 First official language - French 28 602
2014 First official language - English 30 813
2014 First official language - French 24 736

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 735
2017 First official language - French 65 602
2014 First official language - English 52 813
2014 First official language - French 62 736

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 735
2017 First official language - French 31 602
2014 First official language - English 33 813
2014 First official language - French 36 736

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 735
2017 First official language - French 1 602
2014 First official language - English 1 813

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 735
2017 First official language - French 5 602
2014 First official language - English 7 813
2014 First official language - French 4 736

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 735
2017 First official language - French 10 602
2014 First official language - English 12 813
2014 First official language - French 12 736

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 735
2017 First official language - French 40 602
2014 First official language - English 47 813
2014 First official language - French 40 736

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 735
2017 First official language - French 23 602
2014 First official language - English 33 813
2014 First official language - French 23 736

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 735
2017 First official language - French 13 602
2014 First official language - English 15 813
2014 First official language - French 14 736

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 736
2017 First official language - French 54 602
2014 First official language - English 52 812
2014 First official language - French 53 738

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 736
2017 First official language - French 26 602
2014 First official language - English 28 812
2014 First official language - French 30 738

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 736
2017 First official language - French 15 602
2014 First official language - English 14 812
2014 First official language - French 15 738

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 736
2017 First official language - French 18 602
2014 First official language - English 19 812
2014 First official language - French 19 738

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 736
2017 First official language - French 10 602
2014 First official language - English 10 812
2014 First official language - French 12 738

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 736
2017 First official language - French 7 602
2014 First official language - English 6 812
2014 First official language - French 6 738

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 736
2017 First official language - French 12 602
2014 First official language - English 17 812
2014 First official language - French 19 738

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 736
2017 First official language - French 14 602
2014 First official language - English 11 812
2014 First official language - French 12 738

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 736
2017 First official language - French 22 602
2014 First official language - English 26 812
2014 First official language - French 21 738

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 688
2017 First official language - French 15 558
2014 First official language - English 12 759
2014 First official language - French 14 696

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 688
2017 First official language - French 18 558
2014 First official language - English 17 759
2014 First official language - French 15 696

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 688
2017 First official language - French 12 558
2014 First official language - English 11 759
2014 First official language - French 11 696

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 688
2017 First official language - French 7 558
2014 First official language - English 9 759
2014 First official language - French 8 696

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 688
2017 First official language - French 11 558
2014 First official language - English 10 759
2014 First official language - French 12 696

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 688
2017 First official language - French 14 558
2014 First official language - English 13 759
2014 First official language - French 13 696

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 688
2017 First official language - French 21 558
2014 First official language - English 12 759
2014 First official language - French 17 696

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 688
2017 First official language - French 10 558
2014 First official language - English 7 759
2014 First official language - French 8 696

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 688
2017 First official language - French 13 558
2014 First official language - English 11 759
2014 First official language - French 15 696

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 688
2017 First official language - French 22 558
2014 First official language - English 25 759
2014 First official language - French 23 696

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 688
2017 First official language - French 10 558
2014 First official language - English 7 759
2014 First official language - French 11 696

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 688
2017 First official language - French 41 558
2014 First official language - English 45 759
2014 First official language - French 43 696

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 688
2017 First official language - French 1 558
2014 First official language - English 2 759
2014 First official language - French 1 696

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 53 688
2017 First official language - French 44 558
2014 First official language - English 53 759
2014 First official language - French 48 696

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 688

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 688
2017 First official language - French 13 558
2014 First official language - English 13 759
2014 First official language - French 13 696

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 738
2017 First official language - French 91 9 601

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 17 20 6 7 24 7 52 20 4168
2017 First official language - French 13 21 17 5 4 30 9 57 15 4196
2014 First official language - English 17 17 22 6 7 25 7 49 19 4327
2014 First official language - French 12 19 18 5 5 31 9 53 17 4590

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 29 17 6 6 10 1 68 13 4165
2017 First official language - French 23 37 16 5 3 14 2 72 9 4186
2014 First official language - English 28 28 20 6 5 12 1 65 12 4327
2014 First official language - French 20 35 19 5 3 16 2 67 10 4590
2011 First official language - English 32 33 18 5 3 8 0 71 9 5068
2011 First official language - French 26 40 16 5 2 10 1 75 7 5364
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 47 7 4 1 1 5 86 6 4170
2017 First official language - French 23 50 13 6 2 2 5 78 8 4197
2014 First official language - English 32 51 7 3 1 1 4 88 5 4327
2014 First official language - French 22 52 14 5 1 2 4 79 6 4584
2011 First official language - English 29 51 9 5 1 1 4 84 6 5064
2011 First official language - French 22 52 13 6 1 1 4 79 7 5361
2008 First official language - English 30 49 8 5 2 1 4 83 8 3914
2008 First official language - French 22 49 14 7 2 1 5 76 10 3937

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 25 22 7 5 21 7 53 16 4160
2017 First official language - French 10 25 21 6 4 24 11 53 15 4190
2014 First official language - English 12 23 26 7 5 18 9 47 17 4326
2014 First official language - French 9 24 23 8 4 24 9 49 18 4586
2011 First official language - English 11 26 25 8 5 18 6 49 18 5066
2011 First official language - French 9 25 22 8 3 22 10 51 16 5358

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 27 10 3 1 8 5 84 5 4168
2017 First official language - French 38 39 9 2 1 7 5 87 3 4196
2014 First official language - English 41 30 12 4 2 7 4 80 6 4329
2014 First official language - French 34 42 10 2 1 6 4 85 4 4587
2011 First official language - English 41 30 12 4 2 7 4 80 6 5068
2011 First official language - French 38 39 9 2 1 6 4 87 4 5362
2008 First official language - English 39 33 11 4 2 8 4 82 6 3913
2008 First official language - French 34 41 10 2 1 7 5 85 3 3941

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 28 13 4 3 10 5 76 8 4157
2017 First official language - French 31 39 11 3 1 9 5 82 5 4192
2014 First official language - English 31 30 16 5 3 11 4 72 10 4325
2014 First official language - French 27 40 13 3 2 10 4 79 6 4582
2011 First official language - English 32 31 15 5 3 10 4 74 9 5053
2011 First official language - French 32 38 12 3 1 9 4 81 5 5356
2008 First official language - English 32 32 14 6 4 8 4 73 11 3912
2008 First official language - French 32 41 11 4 2 6 4 81 7 3941
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 9 91 4156
2017 First official language - French 5 95 4186
2014 First official language - English 8 92 4317
2014 First official language - French 6 94 4581

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 374
2017 First official language - French 36 229
2014 First official language - English 34 342
2014 First official language - French 36 254

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 79 374
2017 First official language - French 83 229
2014 First official language - English 83 342
2014 First official language - French 86 254

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 374
2017 First official language - French 4 229
2014 First official language - English 3 342
2014 First official language - French 3 254

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 374
2014 First official language - English 0 342
2014 First official language - French 0 254

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 374
2017 First official language - French 5 229
2014 First official language - English 12 342
2014 First official language - French 8 254

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 374
2017 First official language - French 3 229
2014 First official language - English 5 342

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 374
2017 First official language - French 8 229
2014 First official language - English 9 342
2014 First official language - French 7 254

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 372
2017 First official language - French 14 227
2014 First official language - English 19 343
2014 First official language - French 12 254

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 372
2017 First official language - French 16 227
2014 First official language - English 19 343
2014 First official language - French 15 254

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 372
2017 First official language - French 8 227
2014 First official language - English 9 343
2014 First official language - French 8 254

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 372
2017 First official language - French 4 227
2014 First official language - English 5 343
2014 First official language - French 5 254

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 372
2017 First official language - French 28 227
2014 First official language - English 31 343
2014 First official language - French 22 254

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 372
2017 First official language - French 22 227
2014 First official language - English 20 343
2014 First official language - French 16 254

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 372
2017 First official language - French 3 227
2014 First official language - English 2 343
2014 First official language - French 2 254

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 372

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 372
2017 First official language - French 4 227
2014 First official language - English 5 343
2014 First official language - French 3 254

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 372
2017 First official language - French 13 227
2014 First official language - English 10 343
2014 First official language - French 17 254

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 372
2017 First official language - French 13 227
2014 First official language - English 19 343
2014 First official language - French 14 254

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 372
2017 First official language - French 27 227
2014 First official language - English 33 343
2014 First official language - French 46 254

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 375
2017 First official language - French 33 227
2014 First official language - English 30 343
2014 First official language - French 30 253

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 375
2017 First official language - French 15 227
2014 First official language - English 16 343
2014 First official language - French 15 253

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 375
2017 First official language - French 9 227
2014 First official language - English 10 343
2014 First official language - French 11 253

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 375
2017 First official language - French 15 227
2014 First official language - English 21 343
2014 First official language - French 18 253

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 375
2017 First official language - French 7 227
2014 First official language - English 7 343
2014 First official language - French 6 253

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 375
2017 First official language - French 6 227
2014 First official language - English 7 343
2014 First official language - French 8 253

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 375
2017 First official language - French 8 227
2014 First official language - English 9 343
2014 First official language - French 9 253

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 375
2017 First official language - French 7 227
2014 First official language - English 13 343
2014 First official language - French 11 253

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 375
2017 First official language - French 46 227
2014 First official language - English 47 343
2014 First official language - French 45 253

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 353
2017 First official language - French 8 216
2014 First official language - English 4 317
2014 First official language - French 5 232

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 353
2017 First official language - French 15 216
2014 First official language - English 16 317
2014 First official language - French 11 232

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 353
2017 First official language - French 8 216
2014 First official language - English 3 317
2014 First official language - French 4 232

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 353
2017 First official language - French 3 216
2014 First official language - English 2 317
2014 First official language - French 3 232

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 353
2017 First official language - French 4 216
2014 First official language - English 2 317
2014 First official language - French 2 232

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 353
2017 First official language - French 5 216
2014 First official language - English 8 317
2014 First official language - French 7 232

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 353
2017 First official language - French 16 216
2014 First official language - English 10 317
2014 First official language - French 11 232

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 353
2017 First official language - French 10 216
2014 First official language - English 7 317
2014 First official language - French 7 232

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 353
2017 First official language - French 6 216
2014 First official language - English 10 317
2014 First official language - French 9 232

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 353
2017 First official language - French 19 216
2014 First official language - English 22 317
2014 First official language - French 14 232

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 353
2017 First official language - French 7 216
2014 First official language - English 11 317
2014 First official language - French 9 232

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 353
2017 First official language - French 38 216
2014 First official language - English 46 317
2014 First official language - French 38 232

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 353
2014 First official language - English 3 317
2014 First official language - French 3 232

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 63 353
2017 First official language - French 54 216
2014 First official language - English 65 317
2014 First official language - French 62 232

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 353
2017 First official language - French 0 216

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 353
2017 First official language - French 14 216
2014 First official language - English 15 317
2014 First official language - French 15 232

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 374
2017 First official language - French 90 10 229

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 16 20 3 4 31 7 57 10 4167
2017 First official language - French 14 22 16 2 2 35 8 65 6 4194
2014 First official language - English 18 16 24 3 3 30 7 53 9 4324
2014 First official language - French 13 19 17 2 2 38 8 60 8 4589

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 29 15 3 3 12 2 75 8 4165
2017 First official language - French 25 37 15 2 2 16 2 77 5 4189
2014 First official language - English 31 28 19 3 3 15 1 70 7 4325
2014 First official language - French 22 35 17 2 2 20 2 72 5 4591
2011 First official language - English 38 33 15 3 2 9 0 77 6 5070
2011 First official language - French 31 42 13 2 1 11 0 82 3 5352
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 25 20 13 19 0 2 47 33 4164
2017 First official language - French 16 20 21 18 21 0 4 38 40 4188

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 27 25 16 13 0 1 46 29 4166
2017 First official language - French 16 22 30 18 13 0 1 39 31 4193

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 30 23 13 9 0 2 54 23 4155
2017 First official language - French 18 25 26 16 12 0 2 44 29 4192

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 24 21 17 15 1 2 45 33 4159
2017 First official language - French 17 21 24 19 15 1 3 40 36 4192

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 24 13 7 5 1 7 73 12 4150
2017 First official language - French 35 24 17 7 7 1 10 66 15 4183

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 31 21 11 8 0 1 60 19 4156
2017 First official language - French 31 30 23 9 6 0 1 61 15 4183

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 32 21 11 7 1 1 60 18 4153
2017 First official language - French 27 32 22 10 5 1 2 62 16 4173

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 29 23 14 11 1 1 50 26 4156
2017 First official language - French 21 30 24 15 8 1 2 52 23 4182

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 30 20 13 9 1 1 57 23 4160
2017 First official language - French 26 31 21 12 6 1 2 59 19 4180

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 28 21 13 11 1 1 54 25 4152
2017 First official language - French 25 29 22 13 7 1 2 56 21 4170

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 24 12 5 3 0 2 80 8 4157
2017 First official language - French 55 22 12 5 3 0 3 80 8 4188

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 13 6 4 4 1 3 86 8 4156
2017 First official language - French 71 11 5 3 3 1 6 88 6 4192

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 26 8 4 2 0 2 85 6 4160
2017 First official language - French 58 22 9 4 2 0 5 84 6 4185

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 19 8 5 5 1 2 81 11 4161
2017 First official language - French 62 16 8 5 4 0 5 82 9 4192

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 13 5 2 1 0 23 90 4 4157
2017 First official language - French 56 11 5 2 1 0 24 89 4 4189

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 20 8 3 2 1 6 86 5 4137
2017 First official language - French 67 15 6 2 1 0 9 90 4 4166

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 16 8 4 5 1 4 83 9 4168
2017 First official language - French 67 13 7 4 3 0 6 85 8 4188

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 30 13 4 2 0 2 81 6 4158
2017 First official language - French 52 25 12 5 2 0 4 80 7 4186

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 29 37 15 7 0 0 41 22 4166
2017 First official language - French 11 27 41 15 6 0 0 38 21 4199

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 21 39 20 9 0 0 28 32 4155
2017 First official language - French 6 20 37 24 12 0 1 36 26 4183

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 41 14 8 5 3 0 72 13 4164
2017 First official language - French 20 41 20 8 4 7 0 65 13 4189

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 37 17 13 11 2 0 58 25 4168
2017 First official language - French 14 42 21 13 8 2 0 58 21 4194
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 17 83 4165
2017 First official language - French 14 86 4192
2014 First official language - English 17 83 4312
2014 First official language - French 13 87 4578

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 78 22 718
2017 First official language - French 79 21 598
2014 First official language - English 80 20 715
2014 First official language - French 81 19 588

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 39 7 7 3 0 1 83 10 561
2017 First official language - French 46 37 6 8 3 0 0 83 11 471
2014 First official language - English 54 28 6 8 4 1 0 82 12 572
2014 First official language - French 52 33 7 6 0 0 1 87 6 472
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 27 19 10 13 2 1 29 71 4173
2017 First official language - French 29 21 22 13 12 2 1 30 70 4198

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 2828
2017 First official language - French 21 2817

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 2828
2017 First official language - French 36 2817

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 2828
2017 First official language - French 21 2817

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 2828
2017 First official language - French 51 2817

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 2828
2017 First official language - French 7 2817

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 2828
2017 First official language - French 40 2817

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 7 45 19 11 4 14 2764
2017 First official language - French 7 48 19 10 4 13 2757

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 22 16 16 25 2 7 38 45 2848
2017 First official language - French 8 20 15 18 26 2 11 33 50 2832

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 11 12 15 44 4 8 19 67 2848
2017 First official language - French 4 9 11 18 46 2 10 14 73 2837
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