2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 47 5 12 3 0 0 81 15 496
2017 Compliance, inspection and enforcement 21 44 8 22 6 0 0 64 28 51
2017 Communications or public affairs 23 52 6 16 3 0 0 75 19 253
2017 Access to information and privacy 35 51 5 5 3 0 0 87 8 37
2017 Security 29 47 6 13 6 0 0 76 19 181
2017 Science and technology 15 52 10 14 8 0 0 67 23 105
2017 Library services 35 48 0 17 0 0 0 83 17 16
2017 Legal services 44 40 0 16 0 0 0 84 16 20
2017 Administration and operations 38 42 4 10 6 0 0 80 16 1492
2017 Human resources 37 47 3 9 3 0 0 85 12 505
2017 Financial management 36 45 4 11 4 0 0 81 15 533
2017 Procurement 33 47 6 10 4 0 0 80 14 1024
2017 Real property 26 48 7 12 7 0 0 74 20 1162
2017 Materiel management 27 55 4 9 5 0 0 82 14 52
2017 Information management 37 50 4 7 2 0 0 87 9 212
2017 Information technology 37 45 5 9 4 0 0 82 13 393
2017 Internal audit 38 44 3 7 5 3 0 85 13 40
2017 Evaluation 18 58 0 0 24 0 0 76 24 12
2017 Data sciences 49 47 0 0 4 0 0 96 4 19
2017 Policy 20 54 5 12 8 0 0 74 20 124
2017 Project management 25 47 9 14 5 0 0 72 19 530
2017 Other services to the public 30 47 5 11 6 1 0 78 17 234
2017 None of the above 29 44 5 15 6 0 0 74 21 754
2014 Client contact centre 32 49 6 9 3 0 0 82 12 658
2014 Compliance, inspection and enforcement 32 46 4 15 4 0 0 78 18 82
2014 Communications or public affairs 32 47 5 13 2 0 0 80 15 356
2014 Access to information and privacy 43 37 5 9 7 0 0 79 16 45
2014 Security 30 43 5 13 9 0 0 72 22 170
2014 Science and technology 21 50 6 15 8 0 0 71 23 133
2014 Library services 39 40 0 17 4 0 0 79 21 26
2014 Legal services 36 46 4 9 0 4 0 86 10 22
2014 Administration and operations 39 46 5 7 3 0 0 85 10 1540
2014 Human resources 39 45 6 8 2 0 0 84 11 523
2014 Financial management 46 41 5 6 2 0 0 87 8 559
2014 Procurement 34 44 7 11 4 0 0 78 15 1015
2014 Real property 26 46 7 15 6 0 0 72 20 1648
2014 Materiel management 31 48 8 7 7 0 0 79 14 68
2014 Information management 34 46 8 7 4 0 0 80 11 279
2014 Information technology 31 48 6 11 4 0 0 79 15 518
2014 Internal audit 39 51 4 4 2 0 0 90 6 49
2014 Evaluation 11 55 18 10 6 0 0 66 17 29
2014 Other services to the public 36 48 5 7 5 0 0 83 12 277
2014 None of the above 29 48 7 12 5 0 0 76 17 824

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 61 30 4 3 1 0 1 91 5 493
2017 Compliance, inspection and enforcement 58 30 6 2 2 0 2 90 4 51
2017 Communications or public affairs 64 30 2 2 1 0 1 95 3 253
2017 Access to information and privacy 60 29 3 8 0 0 0 89 8 36
2017 Security 63 24 6 4 3 1 0 87 7 182
2017 Science and technology 45 41 8 6 0 1 0 86 6 104
2017 Library services 58 35 0 0 7 0 0 93 7 16
2017 Legal services 59 20 15 6 0 0 0 79 6 20
2017 Administration and operations 68 24 4 2 1 0 0 93 3 1489
2017 Human resources 69 24 2 3 1 0 0 94 4 506
2017 Financial management 68 23 3 2 2 1 1 92 5 534
2017 Procurement 67 23 4 3 1 0 0 91 4 1023
2017 Real property 62 26 5 3 2 0 1 89 5 1157
2017 Materiel management 54 39 5 2 0 0 0 93 2 52
2017 Information management 64 24 4 4 2 0 2 90 6 211
2017 Information technology 61 24 8 4 1 1 1 87 5 393
2017 Internal audit 73 15 5 5 3 0 0 87 8 40
2017 Evaluation 67 25 8 0 0 0 0 92 0 12
2017 Data sciences 79 17 0 0 4 0 0 96 4 19
2017 Policy 71 22 3 2 2 0 0 93 4 122
2017 Project management 63 26 6 1 1 1 2 91 2 528
2017 Other services to the public 67 25 4 3 0 1 1 94 3 234
2017 None of the above 65 27 3 2 1 0 0 93 4 752
2014 Client contact centre 62 30 3 3 1 0 0 93 4 658
2014 Compliance, inspection and enforcement 71 18 5 5 1 0 0 89 6 82
2014 Communications or public affairs 69 25 2 3 0 0 0 95 3 356
2014 Access to information and privacy 61 23 12 5 0 0 0 84 5 45
2014 Security 58 29 6 4 2 0 1 87 7 170
2014 Science and technology 53 32 4 7 4 0 1 85 11 133
2014 Library services 52 35 0 13 0 0 0 87 13 26
2014 Legal services 54 32 5 4 0 4 0 90 4 22
2014 Administration and operations 70 24 3 2 1 0 0 94 4 1538
2014 Human resources 69 26 3 2 0 1 0 95 2 523
2014 Financial management 66 26 4 2 1 0 0 93 4 558
2014 Procurement 68 23 4 3 1 0 0 92 4 1016
2014 Real property 61 27 5 3 2 1 2 90 5 1647
2014 Materiel management 56 35 5 1 1 0 1 92 3 68
2014 Information management 64 25 6 3 1 0 0 90 4 280
2014 Information technology 59 27 6 5 1 1 0 88 6 518
2014 Internal audit 61 33 0 4 2 0 0 94 6 49
2014 Evaluation 59 28 3 3 6 0 0 87 10 29
2014 Other services to the public 68 26 3 1 1 0 0 95 2 277
2014 None of the above 63 30 3 2 1 0 1 94 3 824

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 52 27 8 9 4 0 1 79 13 496
2017 Compliance, inspection and enforcement 53 35 4 4 2 0 2 90 6 51
2017 Communications or public affairs 57 26 6 6 2 0 2 85 9 253
2017 Access to information and privacy 54 19 11 13 0 0 3 75 14 37
2017 Security 58 23 6 9 4 0 1 81 13 181
2017 Science and technology 53 26 11 7 3 0 1 79 10 105
2017 Library services 46 17 17 19 0 0 0 64 19 16
2017 Legal services 61 28 0 11 0 0 0 89 11 19
2017 Administration and operations 57 27 5 6 3 0 1 85 10 1493
2017 Human resources 55 28 7 9 1 0 1 83 10 505
2017 Financial management 51 29 7 10 3 0 0 80 12 532
2017 Procurement 59 22 6 7 4 0 1 82 11 1025
2017 Real property 64 22 6 5 2 0 1 87 8 1160
2017 Materiel management 62 28 4 3 2 0 0 91 6 52
2017 Information management 55 26 5 10 2 0 1 83 13 212
2017 Information technology 54 23 8 9 6 0 0 77 15 393
2017 Internal audit 62 16 7 10 5 0 0 78 15 40
2017 Evaluation 62 38 0 0 0 0 0 100 0 11
2017 Data sciences 70 13 9 9 0 0 0 83 9 19
2017 Policy 56 24 4 10 6 0 0 80 16 124
2017 Project management 65 22 5 5 2 0 2 88 7 529
2017 Other services to the public 64 22 6 4 1 1 3 89 5 233
2017 None of the above 59 24 6 9 2 0 0 83 11 754
2014 Client contact centre 49 31 7 9 3 0 1 82 12 656
2014 Compliance, inspection and enforcement 61 18 11 4 6 0 0 80 10 82
2014 Communications or public affairs 55 29 7 7 2 0 1 85 9 356
2014 Access to information and privacy 52 29 12 2 5 0 0 82 7 45
2014 Security 51 26 7 12 4 0 1 78 15 168
2014 Science and technology 56 19 6 9 6 0 3 78 16 132
2014 Library services 50 43 0 7 0 0 0 93 7 26
2014 Legal services 51 27 4 18 0 0 0 78 18 22
2014 Administration and operations 54 26 7 8 4 0 1 81 12 1538
2014 Human resources 55 28 8 7 2 0 1 83 8 523
2014 Financial management 48 29 8 10 4 0 0 77 14 559
2014 Procurement 58 20 8 9 5 0 0 78 14 1016
2014 Real property 58 23 7 6 3 0 2 83 10 1645
2014 Materiel management 54 23 8 11 1 0 3 79 13 68
2014 Information management 63 21 7 7 1 0 0 84 9 280
2014 Information technology 55 22 8 10 5 0 1 78 14 518
2014 Internal audit 59 20 4 10 4 0 2 81 15 49
2014 Evaluation 52 21 10 7 10 0 0 73 17 29
2014 Other services to the public 60 29 5 3 3 1 1 90 5 277
2014 None of the above 53 27 7 8 2 0 2 83 10 821

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 42 6 7 5 0 0 82 12 495
2017 Compliance, inspection and enforcement 33 36 8 16 8 0 0 69 24 51
2017 Communications or public affairs 42 40 6 10 2 0 1 83 12 253
2017 Access to information and privacy 48 38 6 5 3 0 0 86 8 37
2017 Security 42 41 7 6 4 0 0 83 10 181
2017 Science and technology 24 43 11 17 4 1 0 67 21 105
2017 Library services 64 24 0 0 12 0 0 88 12 16
2017 Legal services 28 56 6 10 0 0 0 85 10 20
2017 Administration and operations 43 38 7 8 4 0 0 81 12 1489
2017 Human resources 41 39 6 9 6 0 0 80 14 505
2017 Financial management 42 37 10 8 2 0 0 80 11 534
2017 Procurement 44 38 8 8 3 0 0 82 11 1023
2017 Real property 38 36 8 10 7 0 0 74 18 1161
2017 Materiel management 42 37 13 3 5 0 0 79 8 52
2017 Information management 37 42 7 9 4 0 1 79 13 212
2017 Information technology 43 38 8 6 5 0 0 82 10 393
2017 Internal audit 37 43 10 10 0 0 0 80 10 40
2017 Evaluation 25 58 8 0 8 0 0 84 8 12
2017 Data sciences 44 39 4 4 9 0 0 83 13 19
2017 Policy 38 36 5 12 8 1 0 75 20 123
2017 Project management 37 34 8 13 7 0 0 72 20 530
2017 Other services to the public 41 39 8 7 3 1 1 82 10 234
2017 None of the above 38 42 7 9 4 0 1 80 13 753
2014 Client contact centre 39 41 7 8 4 0 1 81 12 656
2014 Compliance, inspection and enforcement 52 29 7 10 2 0 0 81 12 82
2014 Communications or public affairs 46 39 4 8 2 0 1 86 9 354
2014 Access to information and privacy 54 25 9 5 7 0 0 79 12 45
2014 Security 46 37 7 9 1 0 0 83 10 170
2014 Science and technology 35 36 14 11 3 0 0 72 14 133
2014 Library services 42 49 0 9 0 0 0 91 9 26
2014 Legal services 38 31 9 14 9 0 0 68 23 22
2014 Administration and operations 46 35 7 8 4 0 0 81 11 1540
2014 Human resources 43 37 10 8 2 0 0 80 10 523
2014 Financial management 46 37 7 7 3 0 0 83 10 559
2014 Procurement 45 37 7 8 3 0 0 82 11 1016
2014 Real property 37 42 6 9 6 0 0 79 15 1646
2014 Materiel management 36 44 3 9 7 0 1 81 16 68
2014 Information management 41 37 8 10 4 0 0 79 14 279
2014 Information technology 43 39 7 8 3 0 0 83 11 517
2014 Internal audit 41 45 12 2 0 0 0 85 2 49
2014 Evaluation 45 20 18 3 14 0 0 65 17 29
2014 Other services to the public 38 39 9 6 7 0 1 78 13 277
2014 None of the above 39 37 7 10 5 0 1 77 15 824

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 39 13 14 9 0 0 64 23 496
2017 Compliance, inspection and enforcement 25 48 10 9 8 0 0 73 17 51
2017 Communications or public affairs 26 42 12 13 5 0 2 69 19 252
2017 Access to information and privacy 35 46 14 5 0 0 0 81 5 36
2017 Security 21 43 9 15 10 1 1 65 25 181
2017 Science and technology 14 40 16 21 9 0 0 54 30 105
2017 Library services 29 48 6 6 12 0 0 77 17 16
2017 Legal services 28 31 0 36 0 5 0 62 38 20
2017 Administration and operations 27 35 11 15 12 0 0 62 26 1490
2017 Human resources 33 36 11 12 7 0 0 70 19 506
2017 Financial management 31 39 10 11 9 0 0 70 20 535
2017 Procurement 34 42 10 10 4 0 0 76 14 1024
2017 Real property 23 40 14 15 8 0 0 63 23 1161
2017 Materiel management 28 43 5 22 2 0 0 71 24 52
2017 Information management 26 43 13 11 7 0 1 70 17 212
2017 Information technology 30 40 11 12 6 0 1 71 18 392
2017 Internal audit 47 33 5 8 8 0 0 80 15 40
2017 Evaluation 43 50 0 0 8 0 0 92 8 12
2017 Data sciences 43 39 0 13 4 0 0 83 17 19
2017 Policy 29 32 13 16 9 0 1 61 26 124
2017 Project management 22 43 15 15 6 0 0 64 21 529
2017 Other services to the public 25 40 13 13 8 1 0 66 21 234
2017 None of the above 23 37 15 14 11 0 0 60 25 754
2014 Client contact centre 24 41 14 11 9 0 0 66 20 658
2014 Compliance, inspection and enforcement 30 30 11 22 7 0 0 60 29 82
2014 Communications or public affairs 30 38 10 16 5 0 0 68 21 356
2014 Access to information and privacy 39 30 14 7 9 0 0 70 16 45
2014 Security 29 37 12 12 9 1 1 66 21 170
2014 Science and technology 13 33 14 22 16 0 1 47 39 133
2014 Library services 15 48 8 21 4 0 3 65 26 26
2014 Legal services 23 27 14 23 4 9 0 55 30 22
2014 Administration and operations 27 41 11 13 8 0 0 68 21 1540
2014 Human resources 38 43 8 8 2 0 0 81 10 523
2014 Financial management 33 42 11 10 4 0 0 76 14 558
2014 Procurement 29 40 11 14 5 0 0 69 20 1016
2014 Real property 15 34 15 20 16 0 0 49 36 1647
2014 Materiel management 27 41 5 15 12 0 0 68 27 68
2014 Information management 25 44 13 10 8 0 1 70 17 280
2014 Information technology 29 35 14 14 8 0 0 64 22 518
2014 Internal audit 43 34 12 8 2 0 0 77 10 49
2014 Evaluation 21 21 21 27 10 0 0 41 38 29
2014 Other services to the public 23 38 14 15 10 0 1 61 25 277
2014 None of the above 22 37 17 17 8 0 0 59 24 824

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 40 15 9 6 0 0 70 15 496
2017 Compliance, inspection and enforcement 45 32 13 8 2 0 0 77 10 51
2017 Communications or public affairs 48 37 10 5 0 0 0 85 5 253
2017 Access to information and privacy 45 31 10 5 8 0 0 77 13 37
2017 Security 42 35 12 5 6 0 0 77 11 182
2017 Science and technology 41 47 7 3 2 0 0 88 5 105
2017 Library services 52 35 13 0 0 0 0 87 0 16
2017 Legal services 30 55 9 0 6 0 0 85 6 20
2017 Administration and operations 36 38 13 8 5 0 0 74 14 1492
2017 Human resources 40 41 9 7 2 0 0 81 9 501
2017 Financial management 40 42 11 6 2 0 0 82 7 534
2017 Procurement 38 43 11 5 3 0 0 81 7 1025
2017 Real property 42 39 9 7 3 0 0 81 10 1159
2017 Materiel management 48 37 9 4 2 0 0 86 6 52
2017 Information management 30 49 9 9 3 0 0 79 12 212
2017 Information technology 40 40 9 8 3 0 0 80 11 393
2017 Internal audit 42 38 5 13 3 0 0 80 15 40
2017 Evaluation 49 41 10 0 0 0 0 90 0 12
2017 Data sciences 22 43 9 0 25 0 0 65 25 19
2017 Policy 37 37 10 12 4 0 0 74 16 124
2017 Project management 41 43 11 4 1 0 0 84 6 529
2017 Other services to the public 40 44 8 6 1 1 0 85 7 233
2017 None of the above 42 38 11 5 4 0 1 80 9 753
2014 Client contact centre 30 40 17 7 5 1 0 70 13 658
2014 Compliance, inspection and enforcement 48 36 6 7 2 0 0 85 9 82
2014 Communications or public affairs 44 40 7 8 1 0 0 84 9 355
2014 Access to information and privacy 29 46 14 5 7 0 0 75 11 45
2014 Security 36 35 10 11 6 0 1 72 18 170
2014 Science and technology 44 44 7 4 2 0 0 88 5 133
2014 Library services 46 33 16 5 0 0 0 79 5 26
2014 Legal services 43 31 4 18 0 4 0 77 19 22
2014 Administration and operations 31 38 15 10 6 0 0 69 16 1539
2014 Human resources 42 39 11 5 3 0 0 81 8 523
2014 Financial management 37 43 11 6 3 0 0 80 8 559
2014 Procurement 35 40 14 7 3 0 0 76 10 1013
2014 Real property 38 41 11 7 3 0 0 79 10 1647
2014 Materiel management 49 33 12 3 3 0 0 82 5 68
2014 Information management 31 36 16 10 6 0 1 68 16 280
2014 Information technology 37 42 11 7 3 0 0 79 10 518
2014 Internal audit 37 51 10 2 0 0 0 88 2 49
2014 Evaluation 41 32 21 0 7 0 0 73 7 29
2014 Other services to the public 40 38 14 5 3 0 0 79 8 277
2014 None of the above 39 40 11 6 4 0 0 79 10 825

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 44 10 6 6 0 0 79 12 495
2017 Compliance, inspection and enforcement 54 32 8 6 0 0 0 86 6 51
2017 Communications or public affairs 60 33 3 3 1 0 0 93 4 253
2017 Access to information and privacy 56 31 5 5 3 0 0 87 8 37
2017 Security 48 32 9 5 6 0 0 79 11 182
2017 Science and technology 47 38 9 4 2 0 0 86 6 105
2017 Library services 46 48 6 0 0 0 0 94 0 16
2017 Legal services 44 41 0 5 10 0 0 85 15 20
2017 Administration and operations 42 37 9 7 4 0 0 80 11 1491
2017 Human resources 45 40 7 5 2 0 0 85 8 502
2017 Financial management 44 42 7 5 2 0 0 86 7 533
2017 Procurement 46 41 8 4 2 0 0 87 5 1022
2017 Real property 50 36 7 5 2 0 0 86 8 1157
2017 Materiel management 51 41 4 2 2 0 0 93 4 51
2017 Information management 40 41 12 5 3 0 0 81 7 212
2017 Information technology 45 39 6 6 3 0 0 85 9 393
2017 Internal audit 56 33 3 5 3 0 0 89 8 40
2017 Evaluation 57 33 0 0 10 0 0 90 10 12
2017 Data sciences 27 30 18 21 4 0 0 56 25 19
2017 Policy 45 39 4 9 3 0 0 84 12 124
2017 Project management 49 38 7 5 1 0 0 87 6 528
2017 Other services to the public 47 39 7 5 1 1 0 87 6 232
2017 None of the above 51 34 8 4 3 0 0 85 7 753
2014 Client contact centre 35 42 13 6 5 0 0 77 11 658
2014 Compliance, inspection and enforcement 57 31 6 4 2 0 0 88 6 82
2014 Communications or public affairs 57 33 4 6 0 0 0 90 6 356
2014 Access to information and privacy 42 35 16 4 2 0 0 77 7 45
2014 Security 43 35 8 6 8 0 1 78 13 170
2014 Science and technology 49 41 3 4 2 0 0 90 7 133
2014 Library services 44 43 13 0 0 0 0 87 0 25
2014 Legal services 43 44 0 4 4 4 0 91 9 22
2014 Administration and operations 38 39 10 7 5 0 0 78 12 1537
2014 Human resources 46 40 7 4 3 0 0 87 6 522
2014 Financial management 45 38 9 5 3 0 0 83 8 559
2014 Procurement 42 42 8 5 2 0 0 84 7 1014
2014 Real property 44 39 8 6 3 0 0 84 8 1648
2014 Materiel management 56 28 7 7 3 0 0 84 10 68
2014 Information management 36 37 13 9 5 0 0 73 14 280
2014 Information technology 41 43 8 6 2 0 0 84 8 517
2014 Internal audit 50 43 6 2 0 0 0 92 2 49
2014 Evaluation 44 28 17 7 3 0 0 72 10 29
2014 Other services to the public 52 32 8 5 3 0 0 84 8 277
2014 None of the above 46 36 9 6 3 0 0 82 8 824

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 37 9 6 4 0 0 81 10 493
2017 Compliance, inspection and enforcement 45 39 6 6 4 0 0 84 10 51
2017 Communications or public affairs 47 35 9 7 1 2 0 83 8 253
2017 Access to information and privacy 45 46 5 3 0 0 0 92 3 37
2017 Security 45 39 11 4 1 0 0 84 5 180
2017 Science and technology 34 55 7 4 1 0 0 88 5 105
2017 Library services 46 48 0 6 0 0 0 94 6 16
2017 Legal services 39 25 30 6 0 0 0 64 6 20
2017 Administration and operations 48 36 7 5 3 0 0 85 8 1490
2017 Human resources 50 39 6 4 1 0 0 89 5 500
2017 Financial management 47 40 6 5 2 0 0 88 7 532
2017 Procurement 52 35 7 5 1 0 0 87 6 1022
2017 Real property 49 37 7 4 2 0 0 87 6 1158
2017 Materiel management 49 45 4 2 0 0 0 94 2 52
2017 Information management 41 43 7 6 2 0 0 85 8 210
2017 Information technology 52 36 8 2 2 0 0 88 4 391
2017 Internal audit 51 44 0 3 3 0 0 95 5 40
2017 Evaluation 59 33 0 0 0 8 0 100 0 12
2017 Data sciences 70 17 4 0 9 0 0 87 9 19
2017 Policy 43 33 9 12 4 0 0 75 16 123
2017 Project management 47 38 7 6 2 0 0 86 7 529
2017 Other services to the public 42 42 8 7 1 1 0 85 8 233
2017 None of the above 41 42 9 6 2 0 0 83 8 752
2014 Client contact centre 36 47 9 5 3 1 0 84 7 658
2014 Compliance, inspection and enforcement 55 29 11 2 2 0 0 84 5 82
2014 Communications or public affairs 44 41 7 6 1 0 0 86 7 356
2014 Access to information and privacy 45 27 16 5 7 0 0 72 12 45
2014 Security 47 38 9 3 3 0 0 85 6 169
2014 Science and technology 44 40 7 7 1 0 0 84 9 133
2014 Library services 41 35 4 19 0 0 0 77 19 26
2014 Legal services 34 44 13 9 0 0 0 78 9 22
2014 Administration and operations 47 37 9 5 2 0 0 84 7 1537
2014 Human resources 51 39 5 4 1 0 0 90 5 523
2014 Financial management 49 36 8 4 3 0 0 85 6 559
2014 Procurement 46 40 7 5 1 0 0 86 7 1013
2014 Real property 44 41 7 5 2 0 0 86 7 1647
2014 Materiel management 43 42 7 3 6 0 0 85 8 68
2014 Information management 44 41 8 5 1 0 0 86 6 280
2014 Information technology 48 36 9 5 1 0 0 85 6 518
2014 Internal audit 56 33 8 2 0 0 0 90 2 48
2014 Evaluation 35 35 14 7 10 0 0 70 17 29
2014 Other services to the public 41 41 10 5 3 0 0 82 8 276
2014 None of the above 39 41 10 8 2 1 1 80 10 824

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 36 12 8 8 0 0 72 16 495
2017 Compliance, inspection and enforcement 46 37 16 2 0 0 0 82 2 51
2017 Communications or public affairs 39 37 12 7 2 1 3 79 9 253
2017 Access to information and privacy 43 30 3 16 3 0 6 77 19 37
2017 Security 41 36 9 6 8 0 0 77 14 181
2017 Science and technology 33 41 15 9 2 0 0 74 11 105
2017 Library services 12 83 6 0 0 0 0 94 0 16
2017 Legal services 40 29 5 16 5 5 0 72 22 20
2017 Administration and operations 43 34 10 7 4 0 1 78 11 1491
2017 Human resources 55 28 8 5 3 1 0 84 8 502
2017 Financial management 40 37 12 6 4 0 0 77 11 532
2017 Procurement 49 34 7 7 2 0 0 83 9 1025
2017 Real property 43 35 11 7 4 0 0 78 11 1160
2017 Materiel management 52 31 10 2 5 0 0 83 7 52
2017 Information management 36 41 10 7 4 0 1 78 12 210
2017 Information technology 51 34 7 5 4 0 0 84 9 393
2017 Internal audit 50 40 3 5 3 0 0 90 7 40
2017 Evaluation 40 60 0 0 0 0 0 100 0 12
2017 Data sciences 40 35 4 21 0 0 0 75 21 19
2017 Policy 43 32 14 9 3 0 0 74 12 123
2017 Project management 43 37 8 7 5 0 0 81 11 528
2017 Other services to the public 39 36 14 6 4 1 0 76 10 233
2017 None of the above 37 34 12 9 7 0 1 72 16 752
2014 Client contact centre 28 39 15 9 6 1 2 69 15 658
2014 Compliance, inspection and enforcement 50 35 10 4 2 0 0 84 6 82
2014 Communications or public affairs 38 38 12 7 4 1 1 76 11 355
2014 Access to information and privacy 45 20 12 16 5 0 2 67 21 45
2014 Security 38 35 11 8 7 1 1 74 15 170
2014 Science and technology 35 33 15 9 5 0 3 70 15 133
2014 Library services 30 38 8 16 4 0 4 71 21 26
2014 Legal services 42 27 19 9 0 4 0 71 9 22
2014 Administration and operations 37 35 12 8 6 0 1 73 14 1539
2014 Human resources 43 36 11 6 3 0 1 80 9 523
2014 Financial management 35 35 13 10 7 0 1 70 17 558
2014 Procurement 39 34 13 8 5 0 1 74 13 1016
2014 Real property 33 37 13 10 5 0 1 71 16 1646
2014 Materiel management 39 28 20 4 7 1 0 68 11 68
2014 Information management 38 33 13 10 5 1 0 72 15 279
2014 Information technology 40 36 12 7 3 1 1 78 10 518
2014 Internal audit 35 37 12 12 2 2 0 73 15 49
2014 Evaluation 21 38 28 3 10 0 0 59 14 29
2014 Other services to the public 33 34 14 11 3 1 4 69 15 276
2014 None of the above 30 35 17 10 5 1 2 67 15 824

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 27 10 5 5 1 9 78 11 495
2017 Compliance, inspection and enforcement 25 35 7 14 9 2 8 66 26 51
2017 Communications or public affairs 44 24 9 7 4 1 12 78 12 253
2017 Access to information and privacy 32 25 5 8 13 0 17 68 25 37
2017 Security 33 25 13 10 8 1 11 65 21 182
2017 Science and technology 24 42 13 10 6 4 2 70 17 105
2017 Library services 23 35 6 0 7 0 29 82 10 16
2017 Legal services 29 20 11 5 6 9 20 69 15 20
2017 Administration and operations 43 22 11 4 6 2 12 75 12 1492
2017 Human resources 33 22 11 9 5 4 16 69 17 503
2017 Financial management 36 25 12 7 7 3 11 70 16 532
2017 Procurement 35 24 12 10 6 2 11 68 18 1023
2017 Real property 27 24 12 11 12 2 12 60 27 1159
2017 Materiel management 31 22 8 5 14 3 17 67 24 52
2017 Information management 29 27 9 5 8 4 18 72 17 212
2017 Information technology 39 23 14 7 6 1 10 70 15 392
2017 Internal audit 38 17 10 8 2 3 22 73 14 40
2017 Evaluation 16 33 26 0 0 16 8 65 0 12
2017 Data sciences 36 9 4 13 25 4 8 51 44 19
2017 Policy 30 24 13 10 10 2 11 62 23 124
2017 Project management 30 29 11 10 10 3 8 66 22 526
2017 Other services to the public 49 22 8 4 5 2 10 81 10 232
2017 None of the above 43 23 7 7 7 1 11 76 17 751
2014 Client contact centre 39 27 8 8 6 1 11 75 16 658
2014 Compliance, inspection and enforcement 36 13 13 18 8 4 7 56 30 82
2014 Communications or public affairs 45 22 7 5 6 2 12 79 14 356
2014 Access to information and privacy 36 18 11 14 7 2 12 63 24 45
2014 Security 33 22 12 8 12 2 11 64 23 170
2014 Science and technology 26 35 8 12 12 1 6 66 26 133
2014 Library services 28 30 8 3 4 0 27 79 10 26
2014 Legal services 28 41 0 14 4 4 8 79 21 22
2014 Administration and operations 30 23 13 10 11 2 13 61 24 1539
2014 Human resources 21 26 11 10 11 1 20 60 26 523
2014 Financial management 27 24 13 10 12 1 13 60 25 558
2014 Procurement 26 22 12 11 11 2 15 58 27 1016
2014 Real property 23 24 12 15 15 1 10 53 33 1648
2014 Materiel management 34 22 16 8 10 1 8 62 20 68
2014 Information management 27 22 13 11 9 3 15 60 24 280
2014 Information technology 28 24 14 10 10 1 12 60 23 518
2014 Internal audit 25 17 20 19 2 2 16 51 25 49
2014 Evaluation 3 24 21 21 14 0 17 33 42 29
2014 Other services to the public 41 23 8 5 6 2 14 77 13 277
2014 None of the above 34 23 10 10 9 1 14 67 22 824

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 45 14 8 6 0 0 72 14 494
2017 Compliance, inspection and enforcement 32 39 12 14 4 0 0 70 18 50
2017 Communications or public affairs 30 49 10 9 2 0 0 80 10 253
2017 Access to information and privacy 38 46 8 6 3 0 0 84 8 37
2017 Security 37 37 9 13 5 0 0 74 17 182
2017 Science and technology 26 51 13 6 4 0 0 77 10 105
2017 Library services 35 47 0 13 6 0 0 82 18 16
2017 Legal services 30 50 9 10 0 0 0 80 10 20
2017 Administration and operations 33 41 11 9 7 0 0 73 15 1491
2017 Human resources 37 43 10 6 3 0 0 81 9 506
2017 Financial management 29 47 12 8 3 0 0 77 12 535
2017 Procurement 35 47 10 6 3 0 0 81 9 1025
2017 Real property 34 44 11 7 4 0 0 78 11 1159
2017 Materiel management 45 34 14 6 2 0 0 78 7 52
2017 Information management 29 49 11 8 4 0 0 77 12 212
2017 Information technology 30 47 10 8 5 0 0 77 13 393
2017 Internal audit 22 50 13 7 8 0 0 72 15 40
2017 Evaluation 24 43 25 8 0 0 0 67 8 12
2017 Data sciences 27 34 9 25 4 0 0 61 30 19
2017 Policy 27 51 9 5 8 0 0 78 14 124
2017 Project management 34 48 10 5 4 0 0 82 9 530
2017 Other services to the public 31 44 12 9 4 1 0 75 13 234
2017 None of the above 30 45 11 8 6 0 0 75 14 754
2014 Client contact centre 27 45 14 9 5 0 0 72 14 656
2014 Compliance, inspection and enforcement 30 47 11 8 4 0 0 77 12 82
2014 Communications or public affairs 30 45 13 10 3 0 0 74 13 356
2014 Access to information and privacy 31 46 14 2 7 0 0 77 9 45
2014 Security 31 42 9 9 8 0 0 73 17 170
2014 Science and technology 28 53 9 8 2 0 0 81 10 133
2014 Library services 22 51 7 12 8 0 0 73 20 26
2014 Legal services 42 26 9 18 4 0 0 68 22 22
2014 Administration and operations 27 44 13 9 6 0 0 71 16 1541
2014 Human resources 33 47 9 8 3 0 0 80 11 523
2014 Financial management 29 45 12 9 4 0 0 74 14 559
2014 Procurement 29 47 12 7 5 0 0 76 12 1016
2014 Real property 28 45 12 10 5 0 0 73 15 1647
2014 Materiel management 26 48 12 4 10 0 0 74 14 68
2014 Information management 29 42 14 10 6 0 0 70 16 279
2014 Information technology 28 45 13 9 5 0 0 73 14 518
2014 Internal audit 29 53 10 6 2 0 0 81 8 49
2014 Evaluation 14 52 14 6 14 0 0 66 20 29
2014 Other services to the public 32 45 13 5 4 0 0 78 9 277
2014 None of the above 28 41 17 9 5 0 0 69 14 825

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 35 19 14 10 0 0 57 24 493
2017 Compliance, inspection and enforcement 11 41 19 19 10 0 0 52 29 51
2017 Communications or public affairs 28 34 16 14 6 2 0 63 21 253
2017 Access to information and privacy 32 31 16 9 8 0 6 66 17 37
2017 Security 22 35 16 14 13 0 0 57 27 182
2017 Science and technology 13 41 20 12 11 1 1 56 24 105
2017 Library services 35 41 6 7 11 0 0 76 18 16
2017 Legal services 28 41 9 16 6 0 0 69 21 20
2017 Administration and operations 30 32 17 11 9 0 0 62 21 1490
2017 Human resources 35 34 13 12 5 0 0 69 17 506
2017 Financial management 25 40 16 11 8 0 0 65 19 533
2017 Procurement 31 38 15 9 7 0 0 69 16 1025
2017 Real property 24 36 18 13 9 0 0 60 22 1161
2017 Materiel management 34 32 16 7 9 0 2 67 16 51
2017 Information management 22 42 16 12 7 0 0 64 19 212
2017 Information technology 24 42 15 10 8 0 0 67 17 393
2017 Internal audit 32 33 13 13 10 0 0 65 22 40
2017 Evaluation 16 25 43 17 0 0 0 41 17 12
2017 Data sciences 26 31 29 9 4 0 0 58 13 19
2017 Policy 32 30 13 12 12 0 0 62 25 124
2017 Project management 23 36 18 13 9 0 1 60 22 530
2017 Other services to the public 22 36 18 16 8 1 0 58 24 233
2017 None of the above 21 34 18 14 12 0 0 56 26 754
2014 Client contact centre 20 36 21 12 10 0 0 57 22 657
2014 Compliance, inspection and enforcement 25 37 16 13 9 0 0 62 23 82
2014 Communications or public affairs 21 37 16 18 9 0 0 58 26 356
2014 Access to information and privacy 28 33 21 9 9 0 0 61 18 45
2014 Security 26 31 16 13 13 0 1 58 26 170
2014 Science and technology 17 30 26 16 12 0 0 46 28 133
2014 Library services 19 43 11 11 11 4 0 65 23 26
2014 Legal services 22 35 4 30 4 4 0 60 35 22
2014 Administration and operations 25 35 18 13 9 0 0 59 22 1541
2014 Human resources 27 41 15 11 6 0 0 68 17 523
2014 Financial management 26 40 15 13 7 0 0 66 20 559
2014 Procurement 22 39 20 11 8 0 0 61 19 1014
2014 Real property 19 37 18 15 11 0 0 56 26 1646
2014 Materiel management 19 33 22 15 11 0 0 52 26 68
2014 Information management 22 34 18 16 10 0 0 56 26 280
2014 Information technology 19 42 20 11 7 0 0 61 18 517
2014 Internal audit 22 27 24 25 2 0 0 49 27 49
2014 Evaluation 10 31 24 17 17 0 0 42 34 29
2014 Other services to the public 18 32 18 20 11 1 0 50 32 277
2014 None of the above 18 32 22 17 10 0 0 50 28 825

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 45 16 8 5 0 0 72 12 493
2017 Compliance, inspection and enforcement 21 40 22 9 8 0 0 61 17 51
2017 Communications or public affairs 33 44 11 11 2 0 0 77 12 253
2017 Access to information and privacy 38 30 22 8 3 0 0 68 10 37
2017 Security 26 35 13 16 10 0 0 61 26 182
2017 Science and technology 19 52 16 6 7 0 0 72 12 105
2017 Library services 29 60 0 0 11 0 0 89 11 16
2017 Legal services 54 24 6 10 6 0 0 79 16 20
2017 Administration and operations 27 39 15 12 7 0 0 66 19 1492
2017 Human resources 34 40 12 10 5 0 0 74 14 506
2017 Financial management 25 45 13 11 6 0 0 71 17 535
2017 Procurement 36 42 11 8 4 0 0 78 11 1026
2017 Real property 23 46 14 11 6 0 0 69 17 1160
2017 Materiel management 33 41 17 3 5 0 0 74 9 52
2017 Information management 26 44 12 13 5 0 0 70 18 212
2017 Information technology 25 40 15 12 8 0 0 65 20 392
2017 Internal audit 33 40 10 15 3 0 0 72 17 40
2017 Evaluation 16 43 25 17 0 0 0 58 17 12
2017 Data sciences 27 26 8 25 13 0 0 53 38 19
2017 Policy 22 38 11 14 15 0 1 60 29 124
2017 Project management 23 46 14 12 5 0 0 69 17 530
2017 Other services to the public 25 53 10 7 3 1 0 79 10 234
2017 None of the above 32 40 12 10 5 0 0 72 16 753

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 43 14 4 3 0 0 79 7 494
2017 Compliance, inspection and enforcement 28 49 8 7 8 0 0 77 15 51
2017 Communications or public affairs 35 45 12 6 1 0 0 80 7 253
2017 Access to information and privacy 48 30 8 8 3 0 3 80 11 37
2017 Security 37 37 14 8 4 0 0 74 12 180
2017 Science and technology 23 58 11 4 4 1 0 82 8 105
2017 Library services 47 53 0 0 0 0 0 100 0 16
2017 Legal services 54 31 11 5 0 0 0 85 5 20
2017 Administration and operations 40 40 11 6 3 0 0 80 9 1492
2017 Human resources 41 39 11 5 3 1 0 81 8 505
2017 Financial management 35 48 10 4 2 0 0 84 6 534
2017 Procurement 43 42 9 3 2 0 0 85 5 1021
2017 Real property 35 45 11 5 3 0 0 80 9 1161
2017 Materiel management 43 44 5 2 5 0 0 87 7 52
2017 Information management 37 45 9 7 2 0 0 82 9 212
2017 Information technology 35 41 13 7 4 1 0 76 11 393
2017 Internal audit 45 40 13 0 3 0 0 85 3 40
2017 Evaluation 32 34 25 8 0 0 0 67 8 12
2017 Data sciences 17 44 9 25 4 0 0 61 30 19
2017 Policy 34 52 3 6 5 0 0 86 11 124
2017 Project management 38 43 11 5 2 0 0 82 7 529
2017 Other services to the public 36 43 14 3 3 1 0 80 6 234
2017 None of the above 34 42 12 5 6 1 0 77 11 752
2014 Client contact centre 34 46 11 5 3 1 0 81 8 657
2014 Compliance, inspection and enforcement 39 35 15 10 1 0 0 75 11 82
2014 Communications or public affairs 32 45 11 9 1 0 0 78 11 356
2014 Access to information and privacy 48 38 9 2 2 0 0 86 5 45
2014 Security 42 31 14 7 6 1 0 74 13 170
2014 Science and technology 30 40 18 8 4 0 0 70 12 133
2014 Library services 38 38 23 0 0 0 0 77 0 26
2014 Legal services 27 50 4 9 4 4 0 81 14 22
2014 Administration and operations 38 41 12 5 3 1 0 80 8 1540
2014 Human resources 39 46 9 4 2 0 0 85 7 521
2014 Financial management 39 45 10 3 2 1 0 85 5 559
2014 Procurement 38 46 10 4 2 1 0 84 5 1015
2014 Real property 33 43 13 5 4 0 0 77 9 1647
2014 Materiel management 38 39 16 4 3 0 0 77 7 68
2014 Information management 40 40 15 3 3 0 0 80 5 279
2014 Information technology 33 45 11 6 4 1 0 78 10 518
2014 Internal audit 43 45 12 0 0 0 0 88 0 49
2014 Evaluation 24 48 14 7 7 0 0 72 14 29
2014 Other services to the public 35 40 13 7 5 1 0 75 12 275
2014 None of the above 33 38 16 9 3 1 0 72 12 824

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 37 20 11 10 0 0 59 21 494
2017 Compliance, inspection and enforcement 21 36 19 12 12 0 0 57 23 51
2017 Communications or public affairs 26 40 14 15 5 0 0 66 20 253
2017 Access to information and privacy 40 25 17 5 11 0 3 66 16 37
2017 Security 28 27 15 16 13 1 0 56 29 181
2017 Science and technology 16 49 15 7 11 2 0 67 17 105
2017 Library services 29 52 0 6 13 0 0 82 18 16
2017 Legal services 34 40 5 5 16 0 0 74 21 20
2017 Administration and operations 30 36 14 11 9 0 0 66 20 1487
2017 Human resources 37 35 13 9 6 0 0 72 15 505
2017 Financial management 28 41 15 9 7 0 0 69 16 534
2017 Procurement 35 39 13 7 5 0 0 74 13 1024
2017 Real property 28 39 15 10 8 0 0 67 18 1159
2017 Materiel management 26 41 16 5 12 0 0 67 17 52
2017 Information management 24 39 18 9 10 0 0 62 19 212
2017 Information technology 31 38 14 9 8 0 0 69 17 393
2017 Internal audit 35 38 8 12 7 0 0 73 20 40
2017 Evaluation 16 51 25 8 0 0 0 67 8 12
2017 Data sciences 13 44 13 30 0 0 0 57 30 19
2017 Policy 28 36 10 13 12 0 0 64 25 124
2017 Project management 28 37 17 10 7 0 0 66 17 530
2017 Other services to the public 23 35 20 15 6 1 0 58 22 234
2017 None of the above 25 32 18 12 12 0 0 58 25 750

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 39 9 4 3 0 0 83 7 496
2017 Compliance, inspection and enforcement 52 27 18 2 2 0 0 79 4 51
2017 Communications or public affairs 43 43 8 4 1 0 0 86 5 250
2017 Access to information and privacy 53 33 8 3 3 0 0 87 6 37
2017 Security 54 32 8 5 2 0 0 85 7 182
2017 Science and technology 48 44 7 1 0 0 0 92 1 105
2017 Library services 52 35 7 6 0 0 0 87 6 16
2017 Legal services 55 36 10 0 0 0 0 90 0 20
2017 Administration and operations 49 34 10 4 3 0 0 83 6 1490
2017 Human resources 50 39 9 2 1 0 0 88 3 505
2017 Financial management 48 38 10 2 2 0 0 86 4 532
2017 Procurement 53 36 9 2 1 0 0 88 3 1023
2017 Real property 52 36 7 2 1 0 0 89 4 1155
2017 Materiel management 52 38 8 0 2 0 0 91 2 51
2017 Information management 47 39 9 3 1 0 0 87 5 212
2017 Information technology 46 39 10 4 1 0 0 85 5 393
2017 Internal audit 47 37 8 3 5 0 0 84 8 40
2017 Evaluation 32 51 8 8 0 0 0 84 8 12
2017 Data sciences 36 51 4 4 4 0 0 87 9 19
2017 Policy 49 36 4 7 4 0 0 85 11 124
2017 Project management 52 36 8 3 1 0 0 88 4 528
2017 Other services to the public 54 31 9 5 1 1 0 86 6 234
2017 None of the above 48 34 11 4 3 0 0 83 7 753
2014 Client contact centre 55 33 7 3 2 0 0 88 5 657
2014 Compliance, inspection and enforcement 60 33 4 4 0 0 0 93 4 82
2014 Communications or public affairs 51 35 10 3 1 0 0 86 3 355
2014 Access to information and privacy 57 29 12 2 0 0 0 86 2 45
2014 Security 61 27 5 4 2 0 0 89 7 170
2014 Science and technology 53 36 7 4 1 0 0 89 4 133
2014 Library services 45 30 21 4 0 0 0 75 4 26
2014 Legal services 78 13 0 9 0 0 0 91 9 22
2014 Administration and operations 57 29 9 3 2 0 0 87 4 1539
2014 Human resources 58 33 6 2 1 0 0 91 3 522
2014 Financial management 54 33 9 2 1 0 0 88 4 558
2014 Procurement 59 29 8 2 1 0 0 88 4 1015
2014 Real property 60 28 9 2 1 0 0 88 4 1648
2014 Materiel management 67 24 9 0 0 0 0 91 0 68
2014 Information management 58 29 9 3 2 0 0 87 5 279
2014 Information technology 54 33 9 4 1 0 0 87 5 518
2014 Internal audit 59 30 10 0 0 0 0 90 0 49
2014 Evaluation 52 21 17 7 3 0 0 72 10 29
2014 Other services to the public 60 32 5 1 1 0 0 92 2 276
2014 None of the above 53 32 11 2 2 0 0 85 4 825

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 36 20 12 10 0 0 58 22 496
2017 Compliance, inspection and enforcement 24 36 17 13 10 0 0 60 23 51
2017 Communications or public affairs 23 32 17 17 10 0 0 55 27 250
2017 Access to information and privacy 29 32 14 9 11 0 6 64 21 37
2017 Security 31 40 9 10 8 1 1 72 19 181
2017 Science and technology 18 52 18 8 4 0 0 71 11 105
2017 Library services 23 65 12 0 0 0 0 88 0 16
2017 Legal services 24 31 25 6 5 0 10 61 11 20
2017 Administration and operations 30 36 15 10 7 0 0 67 18 1484
2017 Human resources 29 41 11 11 6 1 1 71 17 506
2017 Financial management 27 45 13 9 6 1 0 72 15 531
2017 Procurement 35 42 11 8 4 0 0 77 12 1023
2017 Real property 30 41 15 10 5 0 0 71 14 1155
2017 Materiel management 44 30 9 6 10 0 0 75 16 51
2017 Information management 26 40 17 10 6 0 1 68 16 212
2017 Information technology 32 44 10 10 4 0 0 75 15 393
2017 Internal audit 35 32 17 13 3 0 0 67 15 40
2017 Evaluation 24 59 8 8 0 0 0 83 8 12
2017 Data sciences 27 52 18 0 4 0 0 78 4 19
2017 Policy 29 36 12 11 12 0 0 65 23 122
2017 Project management 29 42 13 10 4 0 1 72 15 527
2017 Other services to the public 22 34 15 20 8 1 0 56 28 234
2017 None of the above 20 31 18 15 14 0 1 52 30 754
2014 Client contact centre 15 40 15 15 13 0 1 56 29 658
2014 Compliance, inspection and enforcement 34 27 16 11 13 0 0 60 24 82
2014 Communications or public affairs 16 38 13 20 13 0 0 54 33 355
2014 Access to information and privacy 24 32 16 18 7 0 2 58 26 45
2014 Security 26 43 7 11 13 1 0 69 24 170
2014 Science and technology 13 45 17 14 10 0 1 58 25 133
2014 Library services 11 37 16 24 11 0 0 49 35 26
2014 Legal services 18 27 4 32 9 4 5 50 45 22
2014 Administration and operations 23 42 14 12 8 0 0 65 21 1540
2014 Human resources 25 41 15 12 5 0 0 67 17 521
2014 Financial management 23 46 15 9 6 1 0 69 15 559
2014 Procurement 24 47 13 11 6 0 0 70 17 1015
2014 Real property 22 43 14 13 8 0 0 65 20 1647
2014 Materiel management 28 49 8 7 8 0 0 77 15 68
2014 Information management 23 38 17 14 8 0 0 61 22 280
2014 Information technology 24 40 17 11 7 0 0 65 18 515
2014 Internal audit 33 41 14 12 0 0 0 74 12 49
2014 Evaluation 14 31 21 17 17 0 0 45 34 29
2014 Other services to the public 17 31 16 20 15 0 1 48 36 277
2014 None of the above 16 34 15 20 14 0 1 51 34 825

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 37 21 10 7 0 1 62 17 496
2017 Compliance, inspection and enforcement 23 44 12 8 14 0 0 67 22 50
2017 Communications or public affairs 30 31 18 13 7 0 1 62 20 251
2017 Access to information and privacy 29 24 22 8 11 0 6 56 21 37
2017 Security 32 32 12 13 10 0 0 65 24 182
2017 Science and technology 26 38 23 9 5 0 0 64 13 105
2017 Library services 23 58 12 7 0 0 0 81 7 16
2017 Legal services 34 36 20 5 0 0 5 73 5 20
2017 Administration and operations 36 35 15 9 6 0 0 70 15 1487
2017 Human resources 37 34 14 9 5 0 0 71 14 506
2017 Financial management 34 39 12 10 4 0 0 74 14 531
2017 Procurement 39 38 11 7 4 0 0 77 12 1021
2017 Real property 34 36 16 10 5 0 0 70 14 1155
2017 Materiel management 38 40 9 5 9 0 0 77 14 51
2017 Information management 31 40 16 7 6 1 0 71 13 212
2017 Information technology 35 35 15 9 6 1 0 70 14 393
2017 Internal audit 32 38 13 10 7 0 0 70 17 40
2017 Evaluation 24 35 25 17 0 0 0 59 17 12
2017 Data sciences 40 22 8 21 9 0 0 62 30 19
2017 Policy 35 31 16 9 9 0 0 66 18 123
2017 Project management 30 37 14 12 6 0 1 68 18 528
2017 Other services to the public 25 29 23 15 7 1 0 55 22 234
2017 None of the above 26 31 18 13 10 1 1 58 23 754
2014 Client contact centre 23 39 17 12 9 0 1 62 21 657
2014 Compliance, inspection and enforcement 34 30 18 15 4 0 0 64 18 82
2014 Communications or public affairs 22 37 17 13 10 0 1 59 24 356
2014 Access to information and privacy 28 29 19 13 9 0 2 58 23 45
2014 Security 34 33 12 9 11 0 1 67 21 169
2014 Science and technology 17 39 22 11 10 0 0 56 21 133
2014 Library services 20 49 13 10 8 0 0 69 18 26
2014 Legal services 35 24 19 13 5 4 0 62 19 22
2014 Administration and operations 32 37 15 8 8 0 0 68 16 1539
2014 Human resources 32 41 15 9 4 0 0 73 12 522
2014 Financial management 30 41 17 7 5 0 1 71 12 559
2014 Procurement 31 40 14 10 5 0 0 71 15 1016
2014 Real property 26 40 15 12 8 0 0 66 20 1648
2014 Materiel management 30 43 12 4 11 0 0 73 15 68
2014 Information management 28 39 16 13 5 0 0 67 17 280
2014 Information technology 26 40 17 11 5 0 0 66 17 517
2014 Internal audit 41 32 12 14 0 0 0 73 14 49
2014 Evaluation 21 24 17 28 10 0 0 45 38 29
2014 Other services to the public 18 31 26 14 10 0 1 49 25 277
2014 None of the above 21 31 22 14 10 1 0 53 25 825

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 39 17 10 7 0 0 65 17 496
2017 Compliance, inspection and enforcement 24 41 14 14 8 0 0 65 22 51
2017 Communications or public affairs 28 40 15 13 4 0 0 67 17 251
2017 Access to information and privacy 37 36 11 5 8 0 3 75 14 37
2017 Security 34 34 14 10 8 0 0 69 18 182
2017 Science and technology 22 43 11 15 10 0 0 65 25 105
2017 Library services 35 36 12 11 6 0 0 71 17 16
2017 Legal services 33 41 15 10 0 0 0 74 10 20
2017 Administration and operations 33 37 14 10 6 0 0 70 16 1488
2017 Human resources 40 36 12 6 5 0 0 76 11 503
2017 Financial management 29 43 14 10 4 0 0 72 15 531
2017 Procurement 39 40 12 6 3 0 0 79 9 1022
2017 Real property 29 40 16 10 4 0 0 70 15 1153
2017 Materiel management 40 41 16 2 2 0 0 81 3 52
2017 Information management 29 41 12 10 8 0 0 71 18 212
2017 Information technology 33 40 13 8 5 0 0 73 14 393
2017 Internal audit 40 43 2 10 5 0 0 83 15 40
2017 Evaluation 25 50 25 0 0 0 0 75 0 12
2017 Data sciences 26 43 13 9 9 0 0 69 17 19
2017 Policy 34 34 11 13 8 0 0 67 22 124
2017 Project management 28 40 13 13 5 0 0 69 18 527
2017 Other services to the public 32 32 12 16 6 1 0 65 23 234
2017 None of the above 27 32 15 16 10 0 0 59 26 753
2014 Client contact centre 23 43 15 12 7 0 0 67 18 657
2014 Compliance, inspection and enforcement 32 43 6 15 4 0 0 76 18 82
2014 Communications or public affairs 25 43 13 14 4 0 0 69 18 355
2014 Access to information and privacy 36 32 14 11 7 0 0 68 18 45
2014 Security 35 29 10 14 11 1 1 65 25 170
2014 Science and technology 20 39 19 11 10 0 1 59 22 133
2014 Library services 20 41 16 15 0 0 8 66 16 25
2014 Legal services 31 27 14 18 5 4 0 62 24 22
2014 Administration and operations 31 38 15 9 6 0 0 70 15 1540
2014 Human resources 33 44 14 6 3 0 0 76 9 522
2014 Financial management 29 44 15 8 3 0 0 74 11 559
2014 Procurement 31 41 14 10 3 0 0 72 13 1013
2014 Real property 26 40 16 12 7 0 0 65 19 1647
2014 Materiel management 32 36 14 7 12 0 0 67 19 68
2014 Information management 28 41 16 11 4 0 0 69 15 279
2014 Information technology 28 43 15 8 5 0 0 72 13 518
2014 Internal audit 37 51 2 8 0 0 2 90 8 49
2014 Evaluation 21 25 24 14 17 0 0 45 30 29
2014 Other services to the public 24 36 18 10 9 1 1 62 20 277
2014 None of the above 25 36 19 12 7 0 0 62 19 825

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 42 13 6 6 0 0 75 12 494
2017 Compliance, inspection and enforcement 33 38 20 6 4 0 0 71 10 51
2017 Communications or public affairs 35 47 9 7 1 0 0 82 9 251
2017 Access to information and privacy 40 38 14 3 5 0 0 78 8 37
2017 Security 43 33 11 9 5 0 0 75 13 176
2017 Science and technology 32 50 10 5 3 0 0 82 8 105
2017 Library services 52 30 13 6 0 0 0 82 6 16
2017 Legal services 38 37 15 11 0 0 0 75 11 20
2017 Administration and operations 40 37 11 7 5 0 0 77 12 1485
2017 Human resources 44 39 10 4 3 0 0 83 7 506
2017 Financial management 37 43 13 4 3 0 0 81 6 529
2017 Procurement 43 41 10 4 2 0 0 84 7 1023
2017 Real property 41 41 10 5 2 0 0 82 8 1152
2017 Materiel management 50 34 13 2 2 0 0 84 3 52
2017 Information management 35 45 10 7 3 1 0 81 9 212
2017 Information technology 39 39 11 8 3 0 0 78 11 393
2017 Internal audit 38 41 8 11 3 0 0 79 13 39
2017 Evaluation 34 58 9 0 0 0 0 91 0 12
2017 Data sciences 27 35 8 25 4 0 0 62 30 19
2017 Policy 35 38 12 6 8 0 0 73 15 124
2017 Project management 39 43 10 5 2 0 0 82 8 528
2017 Other services to the public 43 37 13 5 2 1 0 80 7 234
2017 None of the above 37 40 11 8 4 0 0 77 12 751
2014 Client contact centre 32 44 14 7 4 0 0 76 10 656
2014 Compliance, inspection and enforcement 40 42 10 6 2 0 0 82 8 82
2014 Communications or public affairs 36 44 12 6 2 0 0 80 8 355
2014 Access to information and privacy 33 42 16 5 4 0 0 75 9 45
2014 Security 36 39 12 6 7 0 1 76 13 169
2014 Science and technology 34 46 14 4 1 0 0 80 6 132
2014 Library services 30 42 20 4 4 0 0 72 8 26
2014 Legal services 37 45 4 14 0 0 0 82 14 22
2014 Administration and operations 36 40 12 7 5 0 0 77 12 1539
2014 Human resources 41 44 8 5 2 0 0 86 6 520
2014 Financial management 34 43 13 6 3 1 0 78 9 558
2014 Procurement 37 42 11 6 3 0 0 79 9 1015
2014 Real property 37 42 13 6 3 0 0 79 8 1645
2014 Materiel management 51 32 10 4 3 0 0 83 7 68
2014 Information management 37 37 14 8 4 0 0 75 11 280
2014 Information technology 35 42 13 8 2 0 0 77 10 518
2014 Internal audit 35 51 13 2 0 0 0 85 2 49
2014 Evaluation 21 59 10 0 10 0 0 79 10 29
2014 Other services to the public 42 38 13 3 4 0 0 80 7 277
2014 None of the above 35 40 14 7 4 1 0 75 11 824

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 31 16 7 3 0 1 73 11 496
2017 Compliance, inspection and enforcement 52 37 11 0 0 0 0 89 0 51
2017 Communications or public affairs 38 41 11 8 1 0 0 79 10 253
2017 Access to information and privacy 36 37 11 8 8 0 0 73 16 37
2017 Security 39 37 12 6 3 0 1 78 10 181
2017 Science and technology 30 39 19 9 3 0 0 69 12 105
2017 Library services 42 47 12 0 0 0 0 88 0 16
2017 Legal services 34 40 21 0 0 0 5 78 0 20
2017 Administration and operations 36 32 16 8 6 0 1 69 14 1491
2017 Human resources 27 41 19 8 5 0 1 68 13 506
2017 Financial management 39 33 15 8 4 0 0 73 12 534
2017 Procurement 37 38 15 6 4 0 0 75 10 1025
2017 Real property 27 39 19 9 5 0 1 67 14 1159
2017 Materiel management 34 42 12 4 3 0 5 80 7 52
2017 Information management 41 35 11 7 3 1 1 78 10 212
2017 Information technology 45 31 14 5 4 0 0 76 10 393
2017 Internal audit 48 30 10 5 5 3 0 79 11 40
2017 Evaluation 59 24 16 0 0 0 0 84 0 12
2017 Data sciences 61 21 13 0 4 0 0 82 4 19
2017 Policy 28 40 15 7 8 1 1 69 16 124
2017 Project management 26 37 17 13 6 0 1 63 19 530
2017 Other services to the public 46 32 10 6 3 2 2 81 9 234
2017 None of the above 36 34 13 8 5 0 4 72 14 752
2014 Client contact centre 42 31 14 8 4 0 0 74 11 658
2014 Compliance, inspection and enforcement 42 28 18 10 2 0 0 70 12 82
2014 Communications or public affairs 43 37 12 5 3 0 0 80 8 356
2014 Access to information and privacy 44 31 18 2 2 0 2 76 5 45
2014 Security 39 28 19 5 8 0 1 67 13 170
2014 Science and technology 30 39 22 4 3 0 1 70 7 133
2014 Library services 54 30 8 0 0 0 9 91 0 26
2014 Legal services 22 55 18 4 0 0 0 78 4 22
2014 Administration and operations 39 33 15 7 5 0 1 72 13 1540
2014 Human resources 34 35 17 8 6 0 0 69 14 522
2014 Financial management 40 37 14 5 4 0 0 77 9 559
2014 Procurement 34 34 20 7 5 0 0 69 12 1016
2014 Real property 30 35 20 10 4 0 1 66 14 1648
2014 Materiel management 38 39 17 1 4 0 1 77 6 68
2014 Information management 49 28 13 6 3 0 1 78 9 280
2014 Information technology 44 32 16 6 1 0 0 76 8 518
2014 Internal audit 53 32 14 0 0 0 0 86 0 49
2014 Evaluation 45 14 21 11 10 0 0 58 21 29
2014 Other services to the public 47 30 13 5 2 0 3 79 7 277
2014 None of the above 37 37 15 5 4 0 2 76 9 825

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 14 29 31 13 7 2 5 21 46 491
2017 Compliance, inspection and enforcement 12 15 48 14 6 2 4 21 28 51
2017 Communications or public affairs 10 26 37 17 7 1 2 25 37 253
2017 Access to information and privacy 5 35 32 20 6 0 3 26 41 37
2017 Security 12 30 29 18 4 1 5 23 45 180
2017 Science and technology 9 29 35 16 9 0 3 25 38 105
2017 Library services 23 0 24 17 23 0 12 46 26 16
2017 Legal services 16 25 30 11 4 5 10 17 47 20
2017 Administration and operations 17 26 31 15 7 1 3 23 45 1486
2017 Human resources 16 29 29 17 7 0 2 25 46 503
2017 Financial management 11 25 39 14 7 1 3 22 37 532
2017 Procurement 9 26 35 20 8 1 1 28 36 1020
2017 Real property 14 27 37 14 5 1 2 20 42 1154
2017 Materiel management 5 30 33 19 5 0 7 26 38 52
2017 Information management 9 24 37 15 8 1 5 25 35 211
2017 Information technology 12 29 35 15 5 1 3 21 43 393
2017 Internal audit 5 5 38 36 15 0 0 51 10 39
2017 Evaluation 17 8 25 32 8 0 10 45 28 12
2017 Data sciences 4 34 39 18 5 0 0 23 38 19
2017 Policy 18 32 36 9 2 0 2 12 51 124
2017 Project management 11 29 38 15 6 1 1 21 40 526
2017 Other services to the public 12 20 32 19 11 3 5 32 34 233
2017 None of the above 13 22 35 14 9 1 6 25 38 747
2014 Client contact centre 15 32 32 12 5 1 2 18 49 657
2014 Compliance, inspection and enforcement 11 25 41 13 9 0 0 23 36 82
2014 Communications or public affairs 12 29 36 13 7 0 3 21 42 355
2014 Access to information and privacy 16 29 32 11 10 0 2 22 46 45
2014 Security 17 30 29 15 3 1 5 20 50 168
2014 Science and technology 11 33 36 14 6 0 1 20 44 133
2014 Library services 0 28 38 17 8 5 4 28 31 26
2014 Legal services 0 22 45 28 0 0 5 30 24 22
2014 Administration and operations 13 30 32 16 5 1 3 22 45 1539
2014 Human resources 13 32 34 14 5 0 1 20 46 521
2014 Financial management 10 30 34 18 6 1 1 24 41 558
2014 Procurement 10 29 39 15 6 1 1 21 40 1016
2014 Real property 13 31 37 14 4 0 2 18 45 1647
2014 Materiel management 10 24 48 10 4 1 3 14 35 68
2014 Information management 10 24 36 17 9 1 3 27 35 279
2014 Information technology 11 32 35 15 4 1 2 19 44 515
2014 Internal audit 6 12 47 27 6 2 0 34 18 49
2014 Evaluation 7 30 49 7 0 7 0 7 40 29
2014 Other services to the public 8 21 35 17 11 2 6 30 31 277
2014 None of the above 8 28 34 16 10 1 3 27 38 822

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 14 22 32 12 9 5 6 24 40 489
2017 Compliance, inspection and enforcement 18 21 25 19 11 2 4 32 42 51
2017 Communications or public affairs 12 26 27 19 12 2 2 32 40 251
2017 Access to information and privacy 15 30 33 8 11 0 3 19 46 37
2017 Security 21 24 30 12 5 3 6 18 49 179
2017 Science and technology 12 19 35 13 14 3 4 30 33 104
2017 Library services 6 6 24 23 24 7 12 57 14 16
2017 Legal services 20 5 30 15 4 5 20 26 34 20
2017 Administration and operations 14 22 27 17 12 3 5 32 38 1479
2017 Human resources 12 23 32 18 10 2 3 29 37 502
2017 Financial management 10 18 31 22 12 4 3 37 30 534
2017 Procurement 7 16 28 28 16 2 3 46 25 1016
2017 Real property 13 24 32 18 8 2 3 27 39 1152
2017 Materiel management 12 17 38 21 9 0 2 31 30 52
2017 Information management 11 15 31 24 12 2 5 39 27 210
2017 Information technology 13 21 31 17 11 4 2 30 37 390
2017 Internal audit 3 8 22 35 28 5 0 66 11 40
2017 Evaluation 17 0 32 33 0 8 10 40 20 12
2017 Data sciences 0 34 26 17 23 0 0 40 34 19
2017 Policy 16 23 30 22 6 1 2 28 41 124
2017 Project management 11 20 31 22 11 3 2 34 32 527
2017 Other services to the public 10 24 22 22 11 5 5 37 38 234
2017 None of the above 15 22 26 16 10 5 6 30 42 748
2014 Client contact centre 14 22 31 18 8 5 3 28 38 656
2014 Compliance, inspection and enforcement 16 17 32 14 16 1 4 31 35 82
2014 Communications or public affairs 12 26 30 19 9 2 3 29 40 353
2014 Access to information and privacy 18 27 20 18 12 2 2 31 47 45
2014 Security 20 30 21 14 6 3 5 22 55 169
2014 Science and technology 11 27 33 19 7 2 1 26 39 133
2014 Library services 23 9 23 37 4 0 4 42 33 26
2014 Legal services 0 15 36 23 4 22 0 35 19 22
2014 Administration and operations 12 22 30 20 10 3 4 32 36 1539
2014 Human resources 8 20 35 23 9 2 2 34 29 521
2014 Financial management 8 21 29 25 11 4 2 37 32 557
2014 Procurement 8 18 30 29 11 2 2 42 27 1015
2014 Real property 14 23 34 18 7 2 2 26 39 1643
2014 Materiel management 17 17 36 15 5 4 6 23 37 68
2014 Information management 12 22 23 23 12 4 4 38 38 280
2014 Information technology 12 24 33 18 8 2 3 27 38 515
2014 Internal audit 2 12 18 45 17 6 0 65 15 49
2014 Evaluation 10 21 41 17 3 7 0 22 34 29
2014 Other services to the public 10 22 25 22 11 5 5 37 35 277
2014 None of the above 12 22 29 17 12 4 4 31 37 820

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 24 29 15 7 3 9 25 42 489
2017 Compliance, inspection and enforcement 23 30 31 11 4 0 2 15 53 51
2017 Communications or public affairs 19 23 27 10 11 2 8 23 46 252
2017 Access to information and privacy 13 35 25 10 9 0 8 21 52 37
2017 Security 20 25 28 11 5 3 8 18 51 180
2017 Science and technology 29 31 23 10 2 2 4 13 63 104
2017 Library services 6 31 6 17 30 0 12 53 41 16
2017 Legal services 10 21 26 19 0 9 15 26 41 20
2017 Administration and operations 16 23 30 15 9 2 5 26 42 1484
2017 Human resources 18 25 31 15 6 2 3 22 45 503
2017 Financial management 12 24 35 14 9 3 4 24 38 532
2017 Procurement 15 24 32 19 7 1 2 27 41 1020
2017 Real property 24 30 28 9 5 2 3 14 56 1153
2017 Materiel management 25 30 33 5 7 0 0 12 55 52
2017 Information management 11 24 30 19 7 3 7 29 38 209
2017 Information technology 19 31 28 11 5 3 3 17 53 393
2017 Internal audit 7 25 27 28 13 0 0 40 32 40
2017 Evaluation 32 17 25 17 0 0 10 18 54 12
2017 Data sciences 9 26 30 17 15 4 0 33 36 19
2017 Policy 25 26 25 17 5 0 2 22 52 124
2017 Project management 26 31 27 9 5 1 2 14 58 529
2017 Other services to the public 11 17 22 20 10 6 14 37 35 231
2017 None of the above 15 23 25 13 8 3 12 25 45 743
2014 Client contact centre 15 27 27 16 6 3 6 23 47 654
2014 Compliance, inspection and enforcement 23 30 22 15 6 0 4 21 56 81
2014 Communications or public affairs 22 21 25 10 8 2 12 21 50 356
2014 Access to information and privacy 20 35 16 14 8 2 5 24 59 44
2014 Security 29 21 23 12 5 3 6 19 55 170
2014 Science and technology 34 32 17 10 4 2 2 15 68 133
2014 Library services 3 20 22 14 19 8 13 42 30 26
2014 Legal services 4 28 34 14 9 4 5 26 36 22
2014 Administration and operations 17 26 31 13 6 2 4 20 46 1540
2014 Human resources 21 32 26 13 6 1 1 19 54 520
2014 Financial management 16 27 31 15 7 3 2 23 45 558
2014 Procurement 19 26 34 14 6 0 2 20 45 1015
2014 Real property 33 31 23 8 3 1 2 11 65 1644
2014 Materiel management 24 16 29 20 5 0 6 27 43 68
2014 Information management 15 25 24 16 10 4 5 29 44 279
2014 Information technology 21 28 28 13 6 2 3 19 52 516
2014 Internal audit 16 31 26 19 4 2 2 24 49 49
2014 Evaluation 41 35 14 0 0 3 7 0 85 29
2014 Other services to the public 10 22 23 14 14 4 12 34 38 276
2014 None of the above 14 24 23 15 10 4 10 29 44 821

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 16 29 23 13 2 7 39 29 491
2017 Compliance, inspection and enforcement 8 8 33 36 9 0 6 48 17 50
2017 Communications or public affairs 14 30 34 17 6 0 0 22 44 250
2017 Access to information and privacy 8 19 37 19 9 0 8 31 29 37
2017 Security 12 13 33 24 11 1 6 38 26 179
2017 Science and technology 11 16 46 16 8 1 3 25 28 104
2017 Library services 6 6 35 17 31 0 6 51 12 16
2017 Legal services 26 10 20 10 14 5 15 30 44 20
2017 Administration and operations 11 19 31 22 12 1 4 37 31 1474
2017 Human resources 8 21 34 21 13 1 2 35 30 503
2017 Financial management 9 16 38 23 10 2 2 35 25 531
2017 Procurement 10 18 35 23 12 1 2 36 29 1018
2017 Real property 10 21 36 22 9 1 3 31 31 1155
2017 Materiel management 12 14 25 32 16 0 2 48 27 52
2017 Information management 8 15 29 29 12 2 5 43 25 209
2017 Information technology 10 20 32 24 10 1 2 35 31 393
2017 Internal audit 3 10 35 30 20 3 0 51 13 40
2017 Evaluation 8 17 41 17 8 0 10 27 27 12
2017 Data sciences 4 8 26 48 14 0 0 62 13 19
2017 Policy 18 29 24 23 5 0 1 28 47 124
2017 Project management 10 23 39 19 8 0 0 27 33 525
2017 Other services to the public 11 17 25 24 14 2 6 42 31 233
2017 None of the above 15 24 29 17 8 2 6 27 42 741
2014 Client contact centre 12 20 33 22 9 2 3 32 33 654
2014 Compliance, inspection and enforcement 11 19 25 26 14 1 2 42 31 82
2014 Communications or public affairs 8 27 43 14 6 0 2 20 36 356
2014 Access to information and privacy 20 18 27 20 8 0 7 30 41 45
2014 Security 11 21 22 26 11 2 8 41 35 170
2014 Science and technology 14 23 30 25 7 0 2 32 37 133
2014 Library services 0 7 42 27 11 0 13 44 8 26
2014 Legal services 10 22 45 13 5 4 0 19 34 22
2014 Administration and operations 10 20 34 23 9 1 3 33 31 1536
2014 Human resources 9 24 36 22 8 0 1 31 33 520
2014 Financial management 12 19 35 21 11 1 1 33 32 554
2014 Procurement 12 23 38 17 8 0 1 25 36 1011
2014 Real property 11 23 38 20 6 1 1 27 34 1638
2014 Materiel management 10 8 31 35 9 1 6 48 19 67
2014 Information management 8 12 37 23 12 4 4 39 21 278
2014 Information technology 9 22 33 24 10 0 2 34 32 516
2014 Internal audit 4 12 41 27 16 0 0 43 16 49
2014 Evaluation 13 28 34 24 0 0 0 24 41 29
2014 Other services to the public 6 20 28 22 15 2 7 40 29 276
2014 None of the above 10 22 35 17 10 1 5 29 34 824

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 20 26 16 13 2 7 32 40 489
2017 Compliance, inspection and enforcement 17 25 17 26 9 4 2 37 45 51
2017 Communications or public affairs 20 23 27 18 7 3 2 26 45 252
2017 Access to information and privacy 24 27 24 14 9 0 3 24 52 37
2017 Security 21 24 29 10 7 3 6 19 49 181
2017 Science and technology 19 27 26 17 6 2 3 23 49 104
2017 Library services 17 17 25 12 12 6 12 28 41 16
2017 Legal services 35 20 16 14 10 0 5 25 59 20
2017 Administration and operations 15 22 26 19 12 2 5 32 40 1479
2017 Human resources 16 20 30 15 12 3 4 29 39 502
2017 Financial management 13 23 27 21 11 1 4 33 38 534
2017 Procurement 14 23 30 19 10 1 3 30 39 1017
2017 Real property 19 26 28 16 8 1 2 24 47 1150
2017 Materiel management 19 27 26 17 11 0 0 28 46 52
2017 Information management 12 20 34 18 10 1 6 29 35 209
2017 Information technology 16 25 28 19 7 1 4 27 43 393
2017 Internal audit 10 28 20 25 15 3 0 41 39 40
2017 Evaluation 16 16 33 25 0 0 10 27 36 12
2017 Data sciences 9 8 21 17 23 21 0 51 22 19
2017 Policy 23 28 28 12 5 0 5 17 53 123
2017 Project management 19 29 28 14 7 1 2 22 50 528
2017 Other services to the public 18 20 23 17 14 3 5 33 41 231
2017 None of the above 23 24 22 14 9 2 7 25 51 746
2014 Client contact centre 21 26 24 15 9 1 4 26 49 655
2014 Compliance, inspection and enforcement 19 22 25 23 8 1 1 32 42 82
2014 Communications or public affairs 19 30 27 14 5 0 5 20 51 356
2014 Access to information and privacy 23 18 20 22 10 0 7 35 44 45
2014 Security 29 26 17 16 7 1 4 24 58 169
2014 Science and technology 24 35 24 7 6 1 3 14 62 133
2014 Library services 23 22 23 15 13 0 4 29 47 26
2014 Legal services 27 14 22 27 10 0 0 37 41 22
2014 Administration and operations 20 24 29 15 8 1 3 24 45 1541
2014 Human resources 21 29 26 13 8 1 2 22 51 522
2014 Financial management 15 24 31 17 8 2 3 26 41 557
2014 Procurement 21 29 29 12 7 1 2 19 51 1012
2014 Real property 25 30 27 11 5 1 2 17 56 1645
2014 Materiel management 24 27 23 19 3 3 1 23 53 68
2014 Information management 17 20 26 18 9 4 6 31 41 279
2014 Information technology 17 28 29 17 6 1 3 24 46 515
2014 Internal audit 4 14 38 31 12 0 0 43 18 49
2014 Evaluation 27 31 24 10 7 0 0 17 58 29
2014 Other services to the public 15 26 24 16 11 1 6 30 44 277
2014 None of the above 17 26 26 14 10 1 6 25 47 819

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 23 22 16 10 4 6 29 46 493
2017 Compliance, inspection and enforcement 12 19 20 22 21 0 6 46 33 51
2017 Communications or public affairs 15 18 24 20 12 6 4 36 38 253
2017 Access to information and privacy 40 25 16 8 8 3 0 17 67 37
2017 Security 19 29 22 12 7 6 5 21 53 181
2017 Science and technology 11 17 25 28 11 4 5 42 31 104
2017 Library services 0 0 29 29 25 0 17 65 0 16
2017 Legal services 29 36 20 6 4 0 5 10 69 20
2017 Administration and operations 16 21 24 19 12 4 5 33 41 1483
2017 Human resources 20 21 26 19 8 2 3 29 43 503
2017 Financial management 13 22 28 18 12 3 3 33 38 534
2017 Procurement 10 17 28 25 15 2 4 42 29 1020
2017 Real property 14 20 31 18 10 3 4 30 36 1157
2017 Materiel management 12 30 28 21 5 0 3 27 43 52
2017 Information management 13 26 28 18 7 2 6 28 42 211
2017 Information technology 11 19 22 25 14 3 5 42 33 390
2017 Internal audit 10 10 23 30 22 5 0 55 21 40
2017 Evaluation 16 25 25 17 0 0 18 20 49 12
2017 Data sciences 25 13 17 9 31 5 0 42 40 19
2017 Policy 16 16 32 21 6 5 5 29 35 124
2017 Project management 10 20 29 22 10 3 5 35 33 528
2017 Other services to the public 8 18 21 21 17 7 7 45 31 232
2017 None of the above 12 17 24 20 12 6 9 38 34 747
2014 Client contact centre 14 20 27 20 11 4 3 34 37 656
2014 Compliance, inspection and enforcement 13 13 28 26 13 1 5 42 29 82
2014 Communications or public affairs 8 17 20 25 18 4 7 50 28 354
2014 Access to information and privacy 25 28 11 7 22 4 2 30 57 45
2014 Security 17 23 24 16 10 4 7 29 44 170
2014 Science and technology 11 20 24 23 17 3 2 42 33 133
2014 Library services 12 8 24 36 12 4 4 52 22 26
2014 Legal services 9 18 26 18 19 4 5 41 30 22
2014 Administration and operations 12 20 27 21 11 3 5 35 36 1534
2014 Human resources 14 24 28 18 10 3 3 30 40 522
2014 Financial management 11 19 32 22 10 3 4 34 32 557
2014 Procurement 8 21 28 25 13 2 3 40 31 1016
2014 Real property 11 19 29 24 10 2 4 37 32 1646
2014 Materiel management 11 17 29 21 13 3 7 37 31 68
2014 Information management 14 16 25 20 12 6 6 36 35 278
2014 Information technology 6 15 31 27 13 3 5 44 23 515
2014 Internal audit 6 6 31 35 15 2 6 54 13 49
2014 Evaluation 24 17 28 18 7 3 3 26 44 29
2014 Other services to the public 8 16 21 21 21 4 8 48 28 276
2014 None of the above 9 15 25 24 15 4 8 44 27 823

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 26 27 15 10 4 6 27 43 492
2017 Compliance, inspection and enforcement 17 15 51 9 6 0 2 15 33 51
2017 Communications or public affairs 14 29 31 12 8 4 2 21 46 253
2017 Access to information and privacy 11 27 31 14 11 3 3 26 40 37
2017 Security 15 26 29 15 6 3 5 23 45 178
2017 Science and technology 31 24 26 11 2 1 5 14 58 103
2017 Library services 13 35 0 23 12 0 17 42 58 16
2017 Legal services 30 20 26 10 4 5 5 16 55 20
2017 Administration and operations 17 23 32 13 9 3 4 24 42 1484
2017 Human resources 14 21 36 15 9 3 2 25 37 503
2017 Financial management 12 21 40 16 5 3 2 23 34 534
2017 Procurement 14 25 36 14 8 1 2 23 40 1020
2017 Real property 24 28 30 10 4 1 3 14 54 1157
2017 Materiel management 22 23 39 9 7 0 0 16 45 52
2017 Information management 15 20 33 14 11 2 5 27 38 211
2017 Information technology 17 29 31 13 4 3 2 19 49 393
2017 Internal audit 7 30 27 15 18 3 0 34 38 40
2017 Evaluation 40 0 25 17 8 0 10 28 45 12
2017 Data sciences 4 42 17 22 10 0 4 33 48 19
2017 Policy 17 25 31 12 6 5 4 20 46 124
2017 Project management 22 30 31 9 5 1 1 14 53 530
2017 Other services to the public 14 23 25 16 12 5 6 31 41 232
2017 None of the above 17 26 28 12 7 4 7 21 48 743
2014 Client contact centre 18 23 32 15 6 3 4 22 44 657
2014 Compliance, inspection and enforcement 21 17 40 10 8 1 3 19 39 82
2014 Communications or public affairs 15 27 34 12 7 2 4 20 44 356
2014 Access to information and privacy 18 22 30 11 13 2 5 25 43 45
2014 Security 22 23 25 14 9 3 5 25 49 170
2014 Science and technology 35 32 25 4 2 0 2 6 68 133
2014 Library services 4 27 30 14 16 0 8 33 34 26
2014 Legal services 5 32 22 14 8 9 9 28 45 22
2014 Administration and operations 15 22 36 15 7 2 3 24 39 1540
2014 Human resources 14 27 34 14 7 2 2 22 43 521
2014 Financial management 12 22 38 15 9 2 2 24 35 557
2014 Procurement 16 28 37 11 6 1 2 17 45 1016
2014 Real property 29 30 27 8 3 1 2 12 60 1646
2014 Materiel management 21 21 47 1 8 1 0 10 43 68
2014 Information management 13 23 29 17 10 5 3 29 39 279
2014 Information technology 16 24 33 15 6 3 4 22 42 516
2014 Internal audit 8 16 35 22 13 2 4 37 26 49
2014 Evaluation 34 42 24 0 0 0 0 0 76 29
2014 Other services to the public 14 19 30 15 11 5 5 30 36 276
2014 None of the above 14 25 30 11 10 4 7 23 44 822
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 23 6 4 2 0 4 86 7 494
2017 Compliance, inspection and enforcement 70 21 4 2 2 0 2 92 4 51
2017 Communications or public affairs 64 20 2 5 1 2 7 92 6 253
2017 Access to information and privacy 59 16 8 11 3 0 3 78 14 37
2017 Security 63 18 9 6 3 0 1 82 9 180
2017 Science and technology 53 32 6 3 4 1 2 87 7 105
2017 Library services 52 48 0 0 0 0 0 100 0 16
2017 Legal services 43 36 6 6 0 0 10 88 6 20
2017 Administration and operations 68 20 4 4 2 0 2 89 6 1486
2017 Human resources 72 20 4 2 1 0 1 92 3 503
2017 Financial management 60 27 5 5 1 0 1 88 7 533
2017 Procurement 65 19 5 6 3 0 2 86 8 1025
2017 Real property 65 21 5 3 3 1 3 89 6 1159
2017 Materiel management 77 20 3 0 0 0 0 97 0 52
2017 Information management 59 22 7 7 2 0 3 83 9 212
2017 Information technology 61 17 8 8 4 0 2 79 13 393
2017 Internal audit 73 20 5 3 0 0 0 92 3 40
2017 Evaluation 83 17 0 0 0 0 0 100 0 12
2017 Data sciences 79 13 0 4 4 0 0 91 9 19
2017 Policy 67 18 3 6 5 0 1 86 11 124
2017 Project management 70 17 5 2 1 1 3 91 4 530
2017 Other services to the public 73 14 6 1 1 1 3 92 2 234
2017 None of the above 69 18 4 4 1 0 3 90 5 753
2014 Client contact centre 64 22 6 3 3 0 2 88 6 656
2014 Compliance, inspection and enforcement 69 17 5 6 1 0 2 88 7 82
2014 Communications or public affairs 72 18 2 3 1 1 3 94 4 356
2014 Access to information and privacy 64 20 2 7 6 0 0 84 13 45
2014 Security 67 15 5 6 6 0 1 83 12 170
2014 Science and technology 63 18 6 7 3 0 4 84 10 133
2014 Library services 57 31 0 11 0 0 0 89 11 26
2014 Legal services 65 26 9 0 0 0 0 91 0 22
2014 Administration and operations 67 19 5 4 3 0 2 88 7 1540
2014 Human resources 72 19 4 3 1 0 1 93 4 523
2014 Financial management 62 24 6 5 2 0 1 87 7 559
2014 Procurement 65 19 6 5 4 0 2 85 9 1015
2014 Real property 66 18 5 4 2 0 5 88 7 1645
2014 Materiel management 65 17 3 4 5 0 7 87 10 68
2014 Information management 67 21 5 3 2 0 1 89 5 280
2014 Information technology 58 21 7 8 4 1 1 80 12 517
2014 Internal audit 73 20 2 2 2 0 0 94 4 49
2014 Evaluation 69 7 7 7 10 0 0 76 17 29
2014 Other services to the public 72 15 3 3 3 0 3 90 6 277
2014 None of the above 69 19 5 3 1 1 3 90 5 824

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 34 17 7 7 6 5 64 16 494
2017 Compliance, inspection and enforcement 27 25 25 12 8 3 2 54 20 51
2017 Communications or public affairs 20 29 12 10 3 17 10 67 17 251
2017 Access to information and privacy 18 30 24 11 8 3 6 53 21 37
2017 Security 23 37 12 12 14 1 2 61 27 180
2017 Science and technology 19 37 12 14 6 7 4 64 22 105
2017 Library services 12 29 23 0 12 7 17 54 15 16
2017 Legal services 20 38 9 21 10 0 0 59 32 20
2017 Administration and operations 30 31 17 7 7 5 4 67 15 1485
2017 Human resources 32 31 15 8 5 4 6 69 14 506
2017 Financial management 25 34 16 8 6 6 4 67 16 533
2017 Procurement 32 33 15 8 6 3 3 69 15 1025
2017 Real property 26 33 17 10 7 4 3 64 18 1160
2017 Materiel management 35 37 9 4 12 2 2 75 16 52
2017 Information management 21 33 19 8 9 5 5 60 19 212
2017 Information technology 29 33 15 6 6 6 5 70 13 391
2017 Internal audit 25 37 13 12 0 10 3 71 14 40
2017 Evaluation 32 43 8 0 17 0 0 75 17 12
2017 Data sciences 31 47 0 4 9 5 4 86 14 19
2017 Policy 25 27 11 10 8 5 13 64 23 123
2017 Project management 24 31 19 8 8 5 5 61 18 530
2017 Other services to the public 29 25 19 10 6 11 1 61 18 234
2017 None of the above 24 28 19 8 6 9 6 62 16 753
2014 Client contact centre 25 33 19 9 5 6 3 64 15 658
2014 Compliance, inspection and enforcement 35 30 16 6 6 4 4 70 13 82
2014 Communications or public affairs 28 33 15 9 4 7 5 68 15 356
2014 Access to information and privacy 33 26 16 7 14 2 2 62 21 45
2014 Security 31 20 21 10 12 4 2 55 23 170
2014 Science and technology 28 33 18 6 9 3 3 65 16 133
2014 Library services 27 37 7 12 0 12 5 77 15 26
2014 Legal services 47 26 0 9 4 9 5 85 15 22
2014 Administration and operations 29 34 15 10 6 3 3 67 17 1540
2014 Human resources 32 32 14 8 4 5 4 71 13 523
2014 Financial management 30 35 14 8 6 3 4 70 15 559
2014 Procurement 31 34 15 8 6 4 2 68 16 1016
2014 Real property 26 37 15 9 8 2 2 66 17 1647
2014 Materiel management 29 27 11 13 12 4 4 61 27 68
2014 Information management 28 38 13 11 5 2 3 70 17 280
2014 Information technology 31 35 16 6 5 4 4 71 12 518
2014 Internal audit 27 43 10 8 4 6 2 75 14 49
2014 Evaluation 17 17 34 7 17 3 3 37 26 29
2014 Other services to the public 23 30 20 10 6 4 7 59 19 275
2014 None of the above 25 29 18 11 6 6 5 61 19 825

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 36 10 5 6 1 1 79 11 494
2017 Compliance, inspection and enforcement 53 20 12 8 8 0 0 73 16 50
2017 Communications or public affairs 45 33 10 6 2 4 1 81 8 253
2017 Access to information and privacy 35 32 14 14 5 0 0 67 19 37
2017 Security 43 25 7 14 12 0 0 67 26 180
2017 Science and technology 44 35 6 10 5 1 0 80 15 105
2017 Library services 35 48 6 0 12 0 0 83 12 16
2017 Legal services 45 30 5 10 6 5 0 79 16 20
2017 Administration and operations 47 31 9 7 5 1 0 79 12 1485
2017 Human resources 53 30 8 5 4 1 0 83 9 506
2017 Financial management 45 36 8 5 5 1 0 82 10 533
2017 Procurement 51 30 7 7 5 0 0 80 12 1024
2017 Real property 41 32 11 10 6 1 0 73 16 1159
2017 Materiel management 51 31 4 5 9 0 0 82 14 52
2017 Information management 40 31 12 7 9 2 0 72 16 212
2017 Information technology 49 32 7 5 6 1 0 82 11 392
2017 Internal audit 63 20 5 7 0 5 0 87 8 40
2017 Evaluation 50 33 8 0 8 0 0 83 8 12
2017 Data sciences 49 22 4 0 25 0 0 71 25 19
2017 Policy 52 29 8 4 7 1 0 81 11 124
2017 Project management 44 31 11 9 5 1 0 75 13 529
2017 Other services to the public 42 32 9 10 5 2 0 76 15 234
2017 None of the above 40 37 10 5 5 2 1 79 11 752
2014 Client contact centre 43 34 12 5 4 1 0 79 9 657
2014 Compliance, inspection and enforcement 52 24 12 9 2 1 0 77 11 82
2014 Communications or public affairs 48 36 6 5 3 3 0 86 8 356
2014 Access to information and privacy 43 29 9 9 9 0 0 72 18 45
2014 Security 40 25 9 12 12 1 0 66 25 170
2014 Science and technology 44 35 8 7 5 1 0 80 12 133
2014 Library services 39 47 3 7 4 0 0 86 11 26
2014 Legal services 51 18 13 9 4 4 0 72 14 22
2014 Administration and operations 41 33 10 8 7 1 0 75 15 1541
2014 Human resources 52 34 6 5 3 1 0 87 7 523
2014 Financial management 47 33 10 7 4 1 0 80 10 559
2014 Procurement 44 31 9 8 6 1 0 76 14 1016
2014 Real property 40 33 10 10 7 1 0 73 17 1648
2014 Materiel management 35 31 11 4 19 0 0 66 23 68
2014 Information management 42 33 10 10 5 1 0 76 15 279
2014 Information technology 43 34 10 8 4 1 0 78 12 518
2014 Internal audit 55 31 2 8 2 2 0 87 11 49
2014 Evaluation 27 35 14 14 10 0 0 62 24 29
2014 Other services to the public 42 28 11 10 6 2 1 72 17 276
2014 None of the above 40 31 13 9 4 1 1 73 14 825

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 42 17 9 6 3 0 67 16 495
2017 Compliance, inspection and enforcement 39 38 10 6 8 0 0 77 13 51
2017 Communications or public affairs 31 44 13 5 1 3 3 80 7 253
2017 Access to information and privacy 22 36 22 11 6 3 0 60 17 36
2017 Security 26 26 18 17 13 1 0 52 30 180
2017 Science and technology 31 38 18 7 4 1 1 70 12 105
2017 Library services 35 42 6 6 11 0 0 77 17 16
2017 Legal services 34 14 21 16 10 0 5 51 27 20
2017 Administration and operations 29 37 15 12 6 2 0 67 18 1487
2017 Human resources 37 40 10 8 4 1 0 78 12 506
2017 Financial management 30 39 13 10 6 2 0 70 16 532
2017 Procurement 31 37 13 12 6 1 0 69 18 1024
2017 Real property 28 35 15 12 8 1 1 64 21 1159
2017 Materiel management 32 39 4 12 14 0 0 71 26 52
2017 Information management 26 34 22 10 6 1 0 61 17 212
2017 Information technology 30 39 12 11 6 2 1 70 18 393
2017 Internal audit 35 32 18 15 0 0 0 67 15 40
2017 Evaluation 26 66 8 0 0 0 0 92 0 12
2017 Data sciences 48 13 34 0 4 0 0 61 4 19
2017 Policy 39 34 8 8 9 2 0 75 17 124
2017 Project management 27 36 15 13 6 2 1 65 19 530
2017 Other services to the public 28 32 18 11 5 3 3 64 17 234
2017 None of the above 26 39 15 9 6 3 3 69 15 750
2014 Client contact centre 20 43 14 11 7 3 2 66 19 657
2014 Compliance, inspection and enforcement 34 35 11 12 7 0 1 69 20 82
2014 Communications or public affairs 30 45 9 7 2 2 5 81 10 356
2014 Access to information and privacy 26 37 16 7 14 0 0 63 21 45
2014 Security 17 28 15 23 14 2 0 46 38 169
2014 Science and technology 33 42 9 9 4 1 2 76 14 133
2014 Library services 34 43 8 0 11 0 3 80 12 26
2014 Legal services 35 35 4 18 0 9 0 76 20 22
2014 Administration and operations 21 42 15 14 6 2 1 65 20 1541
2014 Human resources 34 44 12 5 3 1 0 80 8 521
2014 Financial management 28 44 14 8 4 1 0 73 12 559
2014 Procurement 23 44 14 12 6 1 1 68 18 1015
2014 Real property 22 40 15 13 8 1 1 63 21 1648
2014 Materiel management 29 34 10 14 10 1 1 64 25 68
2014 Information management 23 40 15 12 6 1 3 65 19 280
2014 Information technology 21 42 15 12 7 2 1 65 20 518
2014 Internal audit 40 37 6 12 2 2 0 79 15 49
2014 Evaluation 21 42 10 10 17 0 0 63 27 29
2014 Other services to the public 25 41 12 10 5 4 2 71 16 276
2014 None of the above 27 40 14 10 3 2 3 71 14 825

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 31 23 8 9 8 1 55 19 495
2017 Compliance, inspection and enforcement 23 33 27 4 12 2 0 57 16 51
2017 Communications or public affairs 24 28 11 6 4 27 2 72 13 252
2017 Access to information and privacy 26 18 24 19 6 6 0 47 27 37
2017 Security 18 31 13 18 16 4 1 51 35 182
2017 Science and technology 28 32 15 7 11 6 2 65 20 104
2017 Library services 23 23 12 23 0 19 0 57 29 16
2017 Legal services 20 30 4 6 25 0 14 59 36 20
2017 Administration and operations 26 29 15 12 9 8 1 60 23 1490
2017 Human resources 35 30 12 8 6 8 0 71 16 504
2017 Financial management 28 32 12 12 8 9 0 66 22 534
2017 Procurement 33 29 13 10 6 7 1 68 17 1025
2017 Real property 28 29 16 10 9 8 1 62 21 1160
2017 Materiel management 30 29 14 12 12 3 0 61 25 52
2017 Information management 21 30 16 11 8 12 1 59 22 212
2017 Information technology 29 29 16 9 9 8 1 63 19 393
2017 Internal audit 33 32 15 7 8 5 0 68 16 40
2017 Evaluation 49 25 0 8 0 18 0 90 10 12
2017 Data sciences 35 13 8 4 30 9 0 53 38 19
2017 Policy 33 28 11 6 9 9 4 70 17 124
2017 Project management 25 28 14 12 8 11 2 61 23 529
2017 Other services to the public 21 25 20 7 8 15 3 56 19 233
2017 None of the above 22 27 15 9 7 17 4 61 20 753
2014 Client contact centre 18 33 18 11 9 10 2 58 22 658
2014 Compliance, inspection and enforcement 33 24 18 13 6 4 1 60 21 81
2014 Communications or public affairs 27 27 12 8 5 14 6 69 16 356
2014 Access to information and privacy 32 22 23 0 18 4 0 57 19 45
2014 Security 21 23 12 9 24 9 1 49 37 170
2014 Science and technology 23 34 14 10 9 7 2 63 21 133
2014 Library services 21 35 9 5 8 18 3 73 16 26
2014 Legal services 25 9 31 4 4 22 5 46 12 22
2014 Administration and operations 24 30 17 12 8 8 1 60 22 1540
2014 Human resources 37 34 10 6 5 6 2 77 13 521
2014 Financial management 30 32 14 11 4 8 1 68 17 559
2014 Procurement 28 30 17 12 6 6 1 62 20 1015
2014 Real property 25 30 16 13 10 5 1 59 24 1647
2014 Materiel management 35 28 9 8 17 3 1 65 25 68
2014 Information management 25 24 18 11 7 11 3 58 21 279
2014 Information technology 24 31 17 10 8 8 2 61 21 518
2014 Internal audit 37 39 8 6 4 4 2 80 11 49
2014 Evaluation 24 28 7 7 17 17 0 63 29 29
2014 Other services to the public 19 22 19 11 10 15 4 51 25 277
2014 None of the above 22 25 17 10 7 14 4 58 22 824

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 21 20 16 11 17 2 41 34 496
2017 Compliance, inspection and enforcement 9 23 21 15 17 12 2 38 37 51
2017 Communications or public affairs 8 18 18 15 5 33 3 40 32 252
2017 Access to information and privacy 5 22 22 22 8 21 0 34 38 37
2017 Security 12 20 15 22 19 10 2 36 47 182
2017 Science and technology 12 22 17 11 14 20 4 44 34 105
2017 Library services 12 6 12 12 17 42 0 30 50 16
2017 Legal services 20 10 20 11 15 15 9 40 34 20
2017 Administration and operations 13 22 18 15 12 17 3 44 33 1490
2017 Human resources 14 24 19 13 7 18 5 49 26 505
2017 Financial management 11 22 19 17 10 18 3 43 34 535
2017 Procurement 15 22 20 15 11 15 2 45 32 1025
2017 Real property 12 22 21 17 12 13 2 41 35 1160
2017 Materiel management 9 44 13 18 8 7 2 58 29 52
2017 Information management 6 26 20 17 11 18 3 40 35 212
2017 Information technology 12 26 19 15 10 17 2 47 30 393
2017 Internal audit 13 27 26 8 7 18 3 49 19 40
2017 Evaluation 16 16 8 16 8 34 0 50 37 12
2017 Data sciences 17 13 13 21 13 23 0 39 44 19
2017 Policy 13 20 13 16 11 20 9 45 38 124
2017 Project management 11 21 19 18 12 18 2 39 37 530
2017 Other services to the public 11 13 24 16 9 25 2 33 34 234
2017 None of the above 9 19 19 17 10 24 3 38 37 754
2014 Client contact centre 8 24 22 17 12 15 2 39 34 657
2014 Compliance, inspection and enforcement 17 13 23 18 15 13 0 34 39 82
2014 Communications or public affairs 9 22 18 15 10 24 3 43 33 356
2014 Access to information and privacy 17 25 18 9 9 19 2 53 23 45
2014 Security 10 22 18 12 22 14 1 37 41 170
2014 Science and technology 8 24 22 18 13 10 5 38 37 133
2014 Library services 12 26 4 31 7 19 0 48 47 26
2014 Legal services 10 23 14 13 9 32 0 48 31 22
2014 Administration and operations 10 24 20 17 13 13 2 41 35 1539
2014 Human resources 15 26 18 15 9 13 3 50 28 519
2014 Financial management 13 28 19 15 10 13 4 48 30 559
2014 Procurement 9 25 19 19 12 14 3 40 37 1016
2014 Real property 9 23 23 19 16 9 2 35 39 1648
2014 Materiel management 13 25 16 9 24 11 1 44 38 68
2014 Information management 13 20 20 19 11 16 1 40 36 280
2014 Information technology 10 22 21 16 13 14 3 39 35 517
2014 Internal audit 4 26 25 15 6 18 6 40 27 49
2014 Evaluation 11 11 7 25 28 14 4 26 65 28
2014 Other services to the public 8 22 22 14 13 19 2 38 35 277
2014 None of the above 9 18 20 18 13 19 3 35 40 824

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 43 8 6 3 0 0 83 8 494
2017 Compliance, inspection and enforcement 48 34 12 6 0 0 0 83 6 51
2017 Communications or public affairs 50 37 7 3 1 1 0 88 4 252
2017 Access to information and privacy 26 47 11 11 5 0 0 73 16 37
2017 Security 37 39 7 12 5 0 0 76 17 182
2017 Science and technology 47 39 6 5 3 1 0 86 8 104
2017 Library services 48 47 0 6 0 0 0 94 6 16
2017 Legal services 39 41 10 5 6 0 0 80 10 20
2017 Administration and operations 44 39 8 6 3 0 0 83 9 1489
2017 Human resources 54 36 5 4 1 0 0 91 4 505
2017 Financial management 42 39 8 7 3 0 0 82 10 533
2017 Procurement 49 35 8 6 3 0 0 84 8 1022
2017 Real property 41 37 10 8 4 0 0 79 11 1158
2017 Materiel management 37 47 7 2 7 0 0 84 8 52
2017 Information management 39 39 10 6 5 0 0 79 11 210
2017 Information technology 49 39 7 3 1 1 0 89 5 392
2017 Internal audit 70 30 0 0 0 0 0 100 0 40
2017 Evaluation 50 41 0 0 8 0 0 92 8 12
2017 Data sciences 49 47 0 4 0 0 0 96 4 19
2017 Policy 55 32 4 5 4 0 0 88 8 123
2017 Project management 43 41 8 7 2 0 0 84 9 530
2017 Other services to the public 40 39 8 8 3 1 0 80 11 234
2017 None of the above 38 43 10 5 3 1 0 82 7 754
2014 Client contact centre 38 47 9 4 3 0 0 85 6 658
2014 Compliance, inspection and enforcement 47 39 8 4 2 0 0 86 6 82
2014 Communications or public affairs 47 41 8 1 2 1 0 89 3 356
2014 Access to information and privacy 43 37 18 2 0 0 0 79 2 45
2014 Security 32 38 13 9 8 0 0 69 18 170
2014 Science and technology 46 41 6 4 2 1 0 88 6 132
2014 Library services 35 53 0 12 0 0 0 88 12 26
2014 Legal services 51 22 9 18 0 0 0 74 18 22
2014 Administration and operations 38 43 8 7 3 0 0 82 10 1539
2014 Human resources 54 36 7 3 1 0 0 89 4 521
2014 Financial management 43 42 8 5 2 0 0 85 7 559
2014 Procurement 44 40 7 6 3 0 0 83 9 1016
2014 Real property 39 42 9 7 3 0 0 81 10 1648
2014 Materiel management 33 43 10 7 7 0 0 76 14 68
2014 Information management 39 44 9 6 2 0 0 83 8 280
2014 Information technology 43 42 7 5 2 0 0 86 7 518
2014 Internal audit 49 35 2 14 0 0 0 84 14 49
2014 Evaluation 31 38 17 3 10 0 0 69 13 29
2014 Other services to the public 41 42 7 6 3 0 0 83 10 277
2014 None of the above 40 40 10 6 3 0 0 81 9 825
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 41 14 8 6 1 0 72 15 495
2017 Compliance, inspection and enforcement 35 43 14 0 8 0 0 79 8 51
2017 Communications or public affairs 37 33 14 7 5 3 2 73 12 253
2017 Access to information and privacy 32 30 21 0 11 3 3 66 11 37
2017 Security 34 32 16 11 7 1 0 66 18 182
2017 Science and technology 30 44 10 8 8 1 0 74 15 105
2017 Library services 41 36 6 6 6 0 6 82 12 16
2017 Legal services 43 30 10 11 6 0 0 74 17 20
2017 Administration and operations 40 34 12 8 5 0 0 75 14 1491
2017 Human resources 43 33 10 8 4 1 1 77 12 506
2017 Financial management 36 39 11 7 5 1 1 76 12 532
2017 Procurement 43 35 10 7 4 0 1 79 11 1024
2017 Real property 36 37 13 8 5 0 0 74 13 1161
2017 Materiel management 37 35 12 7 9 0 0 72 16 52
2017 Information management 35 34 14 9 5 1 1 71 15 211
2017 Information technology 40 37 8 9 5 1 0 78 14 393
2017 Internal audit 36 47 12 2 2 0 0 83 5 40
2017 Evaluation 24 35 25 8 0 8 0 64 9 12
2017 Data sciences 40 43 0 17 0 0 0 83 17 19
2017 Policy 36 39 4 12 9 0 1 75 21 124
2017 Project management 34 39 12 9 5 1 0 74 14 530
2017 Other services to the public 38 33 13 9 5 1 1 73 14 234
2017 None of the above 29 38 17 8 7 1 1 68 15 753
2014 Client contact centre 34 40 13 6 5 1 1 75 12 658
2014 Compliance, inspection and enforcement 40 26 20 11 2 0 1 66 13 82
2014 Communications or public affairs 33 44 9 7 6 0 1 78 13 356
2014 Access to information and privacy 44 29 14 7 5 2 0 74 12 45
2014 Security 46 26 12 5 10 1 0 72 15 170
2014 Science and technology 28 41 15 7 6 2 1 71 13 133
2014 Library services 32 49 8 7 4 0 0 81 11 26
2014 Legal services 27 37 4 14 13 4 0 68 28 22
2014 Administration and operations 39 37 12 7 5 0 0 76 12 1539
2014 Human resources 44 37 9 5 4 1 1 82 9 522
2014 Financial management 35 42 11 7 4 1 0 78 11 559
2014 Procurement 39 37 11 7 4 1 0 77 12 1016
2014 Real property 36 38 12 8 5 0 0 74 14 1647
2014 Materiel management 42 22 13 11 12 0 0 64 23 68
2014 Information management 36 37 13 10 3 0 1 74 13 280
2014 Information technology 38 36 14 7 4 1 0 75 11 517
2014 Internal audit 45 27 20 6 0 2 0 73 6 49
2014 Evaluation 21 48 14 7 10 0 0 69 17 29
2014 Other services to the public 33 35 14 11 7 0 0 69 17 277
2014 None of the above 31 39 14 10 5 1 1 71 15 824

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 37 13 6 4 2 1 76 10 496
2017 Compliance, inspection and enforcement 46 27 16 6 6 0 0 73 12 51
2017 Communications or public affairs 43 30 11 6 4 6 1 78 11 253
2017 Access to information and privacy 41 23 11 14 8 3 0 66 23 36
2017 Security 36 31 13 10 8 2 0 68 18 181
2017 Science and technology 40 33 12 8 6 2 0 74 14 103
2017 Library services 65 17 6 6 0 0 6 88 6 16
2017 Legal services 44 45 0 11 0 0 0 89 11 20
2017 Administration and operations 47 30 10 5 4 3 0 80 10 1492
2017 Human resources 48 33 8 4 3 2 1 84 7 504
2017 Financial management 46 33 9 5 3 3 1 82 9 533
2017 Procurement 50 29 9 5 4 1 1 81 9 1024
2017 Real property 43 33 11 7 4 1 1 77 11 1161
2017 Materiel management 39 30 9 8 5 5 3 76 15 52
2017 Information management 42 33 12 6 4 2 1 77 11 212
2017 Information technology 44 34 8 7 4 2 0 81 11 393
2017 Internal audit 53 27 12 2 0 5 0 85 3 40
2017 Evaluation 43 24 8 25 0 0 0 67 25 12
2017 Data sciences 49 13 25 4 9 0 0 62 13 19
2017 Policy 51 19 15 7 8 1 0 70 15 124
2017 Project management 40 36 11 6 3 3 0 79 10 530
2017 Other services to the public 43 33 14 3 3 4 0 79 6 234
2017 None of the above 40 32 11 7 5 4 1 75 13 753
2014 Client contact centre 39 36 15 4 4 2 1 77 8 656
2014 Compliance, inspection and enforcement 40 28 19 7 4 2 0 69 11 82
2014 Communications or public affairs 42 38 7 5 3 4 1 84 8 356
2014 Access to information and privacy 38 29 12 9 9 2 0 69 19 45
2014 Security 45 26 12 5 10 1 1 73 16 170
2014 Science and technology 42 34 11 6 2 4 1 80 9 133
2014 Library services 30 50 16 0 0 4 0 83 0 26
2014 Legal services 29 37 9 0 9 17 0 79 10 22
2014 Administration and operations 43 34 11 6 3 2 1 79 9 1540
2014 Human resources 48 33 9 4 3 3 0 83 7 521
2014 Financial management 41 34 14 6 3 1 0 76 10 559
2014 Procurement 47 30 12 5 4 3 0 79 9 1015
2014 Real property 42 32 12 7 5 1 0 76 13 1648
2014 Materiel management 37 27 15 11 8 0 1 65 20 68
2014 Information management 44 33 12 5 3 2 1 80 8 280
2014 Information technology 44 32 11 6 3 2 1 79 9 517
2014 Internal audit 45 37 8 10 0 0 0 81 10 49
2014 Evaluation 24 45 10 3 14 3 0 71 18 29
2014 Other services to the public 38 30 13 7 5 5 1 73 13 277
2014 None of the above 38 32 15 8 3 3 1 73 12 824

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 40 11 6 4 0 0 79 11 495
2017 Compliance, inspection and enforcement 35 42 10 0 14 0 0 77 14 51
2017 Communications or public affairs 46 34 8 7 4 2 0 81 11 253
2017 Access to information and privacy 40 22 14 16 5 3 0 64 22 37
2017 Security 35 35 11 12 7 1 0 70 19 181
2017 Science and technology 40 38 10 4 8 1 0 79 12 105
2017 Library services 52 30 0 11 0 0 6 88 12 16
2017 Legal services 53 36 6 6 0 0 0 89 6 20
2017 Administration and operations 45 32 10 7 5 1 0 78 12 1492
2017 Human resources 50 32 8 7 2 0 1 83 9 505
2017 Financial management 44 34 11 6 4 1 0 79 10 533
2017 Procurement 48 32 9 6 4 0 1 81 10 1026
2017 Real property 42 37 8 8 5 1 0 79 13 1157
2017 Materiel management 39 35 9 10 7 0 0 74 17 52
2017 Information management 40 35 9 10 6 0 0 75 16 212
2017 Information technology 44 33 9 8 5 1 0 77 14 393
2017 Internal audit 36 45 7 10 2 0 0 80 12 40
2017 Evaluation 34 41 8 17 0 0 0 75 17 12
2017 Data sciences 49 34 4 4 9 0 0 83 13 19
2017 Policy 40 35 6 13 6 0 0 74 19 124
2017 Project management 40 37 11 9 3 1 0 77 12 527
2017 Other services to the public 40 37 9 10 3 2 0 78 12 234
2017 None of the above 38 35 11 9 6 1 1 74 15 754
2014 Client contact centre 39 37 13 6 5 0 0 76 11 657
2014 Compliance, inspection and enforcement 42 25 16 11 6 0 0 67 17 82
2014 Communications or public affairs 39 40 7 10 3 1 1 80 13 356
2014 Access to information and privacy 39 31 11 12 7 0 0 71 18 45
2014 Security 42 27 9 12 8 1 0 70 21 170
2014 Science and technology 37 39 10 9 3 1 1 77 13 133
2014 Library services 26 55 4 8 7 0 0 81 15 26
2014 Legal services 29 32 4 5 26 4 0 63 32 22
2014 Administration and operations 42 34 11 8 5 0 1 76 13 1539
2014 Human resources 46 37 10 4 3 0 0 83 7 522
2014 Financial management 40 36 12 8 4 0 0 76 12 557
2014 Procurement 43 34 10 8 4 1 0 77 12 1016
2014 Real property 40 34 11 8 6 1 0 75 14 1648
2014 Materiel management 31 34 14 10 11 0 0 65 21 68
2014 Information management 42 35 12 8 4 0 0 77 11 280
2014 Information technology 41 34 12 10 3 0 0 76 13 518
2014 Internal audit 43 41 8 8 0 0 0 84 8 49
2014 Evaluation 24 38 10 14 14 0 0 62 28 29
2014 Other services to the public 36 35 16 8 5 0 1 71 13 277
2014 None of the above 35 36 15 10 4 0 0 71 14 823

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 75 18 2 2 2 0 1 94 4 496
2017 Compliance, inspection and enforcement 79 13 0 0 4 0 4 96 4 51
2017 Communications or public affairs 84 11 2 1 1 0 1 96 2 253
2017 Access to information and privacy 82 13 3 3 0 0 0 95 3 37
2017 Security 74 18 3 1 2 0 1 94 3 181
2017 Science and technology 73 21 2 1 1 0 2 96 2 105
2017 Library services 77 17 0 0 0 0 6 100 0 16
2017 Legal services 64 32 0 0 5 0 0 95 5 20
2017 Administration and operations 80 14 2 1 1 0 2 96 2 1482
2017 Human resources 84 11 2 1 1 0 1 95 2 504
2017 Financial management 76 17 4 1 1 0 1 94 2 531
2017 Procurement 77 13 4 2 2 0 2 92 4 1025
2017 Real property 77 13 5 2 1 0 2 92 3 1158
2017 Materiel management 79 13 4 2 2 0 2 93 3 52
2017 Information management 75 17 4 2 1 0 2 93 3 211
2017 Information technology 78 13 2 2 3 1 1 92 5 392
2017 Internal audit 83 15 0 2 0 0 0 98 2 40
2017 Evaluation 75 17 0 0 0 0 8 100 0 12
2017 Data sciences 87 8 0 0 4 0 0 96 4 19
2017 Policy 80 9 2 5 2 0 1 91 7 124
2017 Project management 77 13 4 2 1 0 4 94 2 528
2017 Other services to the public 83 12 2 0 0 1 1 98 0 234
2017 None of the above 80 14 2 2 1 0 1 95 3 751
2014 Client contact centre 77 16 3 1 1 0 1 95 2 658
2014 Compliance, inspection and enforcement 77 13 6 1 0 0 2 93 1 82
2014 Communications or public affairs 83 13 1 1 0 0 2 98 1 356
2014 Access to information and privacy 73 13 12 2 0 0 0 86 2 45
2014 Security 73 16 6 1 2 1 1 90 4 170
2014 Science and technology 76 15 4 1 1 0 2 93 2 133
2014 Library services 65 31 3 0 0 0 0 97 0 26
2014 Legal services 73 22 0 0 4 0 0 96 4 22
2014 Administration and operations 78 15 3 1 1 0 2 94 3 1539
2014 Human resources 83 12 2 1 0 0 1 96 2 523
2014 Financial management 74 18 4 2 1 0 1 93 3 559
2014 Procurement 75 15 4 3 2 0 1 91 5 1015
2014 Real property 74 15 3 2 2 0 5 93 4 1648
2014 Materiel management 77 7 4 3 5 0 4 87 9 68
2014 Information management 82 14 3 0 0 0 1 97 1 280
2014 Information technology 74 15 5 2 3 0 1 90 5 518
2014 Internal audit 77 21 0 2 0 0 0 98 2 49
2014 Evaluation 59 13 10 7 10 0 0 72 17 29
2014 Other services to the public 80 14 1 2 2 0 1 94 4 277
2014 None of the above 79 13 4 1 1 0 2 95 2 824

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 29 9 5 6 2 4 80 11 496
2017 Compliance, inspection and enforcement 58 25 4 8 2 0 4 86 10 51
2017 Communications or public affairs 60 30 4 2 2 1 2 93 3 253
2017 Access to information and privacy 38 22 11 0 10 6 13 74 13 37
2017 Security 46 30 9 4 5 3 2 81 10 182
2017 Science and technology 54 33 6 2 3 2 0 89 5 105
2017 Library services 53 41 0 0 0 0 6 100 0 16
2017 Legal services 54 19 5 11 6 5 0 78 17 20
2017 Administration and operations 58 22 7 4 4 2 4 85 8 1490
2017 Human resources 68 23 3 2 2 1 2 93 4 504
2017 Financial management 52 28 7 4 4 1 4 84 8 533
2017 Procurement 62 22 6 3 3 1 2 87 7 1020
2017 Real property 58 24 5 4 3 2 3 87 8 1158
2017 Materiel management 54 23 2 3 9 2 7 85 13 52
2017 Information management 48 33 7 3 2 3 4 87 5 210
2017 Information technology 65 23 4 3 2 2 1 90 6 393
2017 Internal audit 75 17 5 3 0 0 0 92 3 40
2017 Evaluation 75 25 0 0 0 0 0 100 0 12
2017 Data sciences 62 4 34 0 0 0 0 66 0 19
2017 Policy 60 20 5 5 4 2 5 86 9 123
2017 Project management 63 23 5 2 3 2 2 90 5 529
2017 Other services to the public 58 20 6 3 4 2 8 86 7 234
2017 None of the above 52 25 7 3 5 2 6 84 8 754
2014 Client contact centre 42 28 9 5 7 2 7 77 13 658
2014 Compliance, inspection and enforcement 49 24 10 10 5 0 3 75 15 82
2014 Communications or public affairs 50 26 6 5 4 4 4 83 10 356
2014 Access to information and privacy 34 29 14 7 2 9 5 73 11 45
2014 Security 49 21 8 3 7 5 7 79 12 170
2014 Science and technology 52 25 8 6 3 1 5 82 9 133
2014 Library services 23 37 8 4 8 8 12 75 15 26
2014 Legal services 46 23 5 4 4 13 4 83 11 22
2014 Administration and operations 45 24 8 5 8 3 6 77 14 1540
2014 Human resources 55 25 5 3 4 3 6 86 8 522
2014 Financial management 37 25 9 9 10 4 6 68 22 558
2014 Procurement 53 23 8 5 4 3 4 81 10 1016
2014 Real property 46 26 9 6 5 2 6 78 12 1648
2014 Materiel management 35 28 10 9 11 0 7 68 22 68
2014 Information management 50 22 10 4 4 3 7 80 10 280
2014 Information technology 48 26 8 7 4 4 3 80 12 518
2014 Internal audit 51 25 8 8 4 0 4 79 13 49
2014 Evaluation 41 21 24 3 10 0 0 62 14 29
2014 Other services to the public 47 25 6 5 4 4 9 84 10 277
2014 None of the above 43 25 10 4 6 4 7 77 11 825

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 32 8 5 4 1 0 82 10 496
2017 Compliance, inspection and enforcement 60 21 6 6 8 0 0 81 14 51
2017 Communications or public affairs 61 20 7 6 3 2 0 83 9 253
2017 Access to information and privacy 54 24 5 3 10 3 0 81 13 37
2017 Security 47 26 14 8 4 0 0 73 13 182
2017 Science and technology 48 34 6 6 6 1 0 83 12 105
2017 Library services 58 17 6 6 0 7 6 87 6 16
2017 Legal services 59 30 0 6 6 0 0 89 11 20
2017 Administration and operations 59 23 9 4 3 1 0 83 8 1489
2017 Human resources 64 24 5 4 2 1 0 89 6 505
2017 Financial management 55 27 7 4 5 2 0 84 9 533
2017 Procurement 59 26 6 4 4 0 0 86 8 1024
2017 Real property 56 28 8 4 3 0 0 85 7 1158
2017 Materiel management 51 32 5 2 10 0 0 83 12 52
2017 Information management 49 31 6 8 5 0 0 81 13 211
2017 Information technology 59 23 8 5 2 2 0 84 7 393
2017 Internal audit 68 17 5 5 0 5 0 90 5 40
2017 Evaluation 67 16 8 0 8 0 0 83 8 12
2017 Data sciences 79 13 4 4 0 0 0 92 4 19
2017 Policy 60 24 7 5 4 0 0 84 9 124
2017 Project management 57 27 6 5 3 1 0 86 8 528
2017 Other services to the public 58 25 8 3 3 2 0 85 7 233
2017 None of the above 49 32 10 4 4 1 0 82 8 752

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 29 13 5 3 1 0 78 8 496
2017 Compliance, inspection and enforcement 61 17 6 6 8 2 0 80 14 50
2017 Communications or public affairs 56 23 9 5 3 4 0 83 8 253
2017 Access to information and privacy 54 19 11 3 8 6 0 78 11 37
2017 Security 48 27 12 6 7 1 0 76 12 182
2017 Science and technology 48 34 9 2 6 2 0 83 8 105
2017 Library services 64 24 0 6 0 0 6 94 6 16
2017 Legal services 59 36 6 0 0 0 0 94 0 20
2017 Administration and operations 59 22 10 3 4 2 0 82 7 1490
2017 Human resources 63 23 8 3 1 1 0 87 5 505
2017 Financial management 54 26 11 2 5 1 1 82 7 534
2017 Procurement 59 23 10 3 4 1 0 83 7 1024
2017 Real property 55 25 10 4 4 2 0 82 8 1158
2017 Materiel management 50 26 5 5 9 5 0 80 15 52
2017 Information management 52 26 10 4 5 2 0 80 10 212
2017 Information technology 57 25 8 3 4 3 0 84 7 392
2017 Internal audit 61 30 5 5 0 0 0 90 5 40
2017 Evaluation 59 16 17 0 8 0 0 75 8 12
2017 Data sciences 74 13 8 4 0 0 0 87 4 19
2017 Policy 62 25 2 4 6 1 0 88 10 124
2017 Project management 56 27 9 3 4 2 0 84 7 530
2017 Other services to the public 60 22 10 2 5 2 0 83 7 234
2017 None of the above 49 29 9 4 6 3 1 81 10 754

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 35 13 4 4 1 0 79 8 495
2017 Compliance, inspection and enforcement 54 25 6 8 8 0 0 79 16 51
2017 Communications or public affairs 52 26 9 8 4 0 0 79 13 253
2017 Access to information and privacy 48 22 13 0 13 3 0 73 13 37
2017 Security 43 32 9 8 8 0 0 75 15 182
2017 Science and technology 42 32 9 9 9 0 0 73 18 105
2017 Library services 49 39 0 6 6 0 0 88 12 15
2017 Legal services 49 41 10 0 0 0 0 90 0 20
2017 Administration and operations 56 25 9 5 4 0 0 81 10 1481
2017 Human resources 59 24 9 5 3 0 0 83 8 504
2017 Financial management 50 29 9 5 5 1 0 80 11 534
2017 Procurement 56 25 9 5 4 0 0 81 10 1021
2017 Real property 52 27 10 5 5 0 0 79 10 1154
2017 Materiel management 51 26 10 2 10 0 0 78 12 52
2017 Information management 49 26 10 11 5 0 0 74 16 212
2017 Information technology 53 27 9 5 5 1 0 81 10 393
2017 Internal audit 71 10 10 7 0 3 0 82 7 40
2017 Evaluation 43 24 25 0 8 0 0 67 8 12
2017 Data sciences 74 13 4 4 4 0 0 87 9 19
2017 Policy 53 26 5 9 5 0 0 80 15 124
2017 Project management 49 31 8 7 5 0 0 80 12 530
2017 Other services to the public 49 31 11 4 3 2 0 81 7 234
2017 None of the above 43 32 12 6 6 1 1 76 12 751
2014 Client contact centre 44 38 8 5 4 1 0 83 9 657
2014 Compliance, inspection and enforcement 47 24 17 11 1 0 0 71 12 82
2014 Communications or public affairs 46 33 9 5 5 1 1 81 10 356
2014 Access to information and privacy 43 29 14 7 7 0 0 72 14 45
2014 Security 46 28 11 5 9 1 0 75 14 170
2014 Science and technology 39 42 10 7 2 1 0 81 9 133
2014 Library services 34 47 4 3 12 0 0 81 15 26
2014 Legal services 46 24 9 4 9 9 0 76 14 22
2014 Administration and operations 48 31 11 5 4 0 0 80 9 1537
2014 Human resources 52 33 8 3 4 0 0 85 7 520
2014 Financial management 44 33 10 7 5 1 0 78 12 559
2014 Procurement 50 29 11 5 5 0 0 79 10 1015
2014 Real property 46 30 12 6 5 0 0 76 12 1645
2014 Materiel management 42 29 11 7 11 0 0 71 18 68
2014 Information management 48 34 8 5 4 0 0 82 10 279
2014 Information technology 49 29 11 6 5 1 0 78 11 518
2014 Internal audit 53 35 6 6 0 0 0 88 6 49
2014 Evaluation 35 28 10 7 20 0 0 63 27 29
2014 Other services to the public 44 33 12 4 5 3 0 78 9 277
2014 None of the above 42 32 14 8 4 0 1 74 12 825
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 49 18 4 4 1 0 73 9 67
2017 Communications or public affairs 28 43 10 2 7 5 5 79 11 42
2017 Access to information and privacy 20 41 10 10 19 0 0 61 29 10
2017 Security 32 39 8 15 4 2 0 72 20 47
2017 Science and technology 11 39 5 25 5 11 5 58 35 20
2017 Administration and operations 31 37 13 7 5 3 5 73 12 344
2017 Human resources 29 42 11 5 6 2 6 77 11 111
2017 Financial management 21 33 16 8 6 4 11 64 17 185
2017 Procurement 29 32 16 11 4 3 5 67 16 307
2017 Real property 25 37 17 10 4 1 5 66 15 375
2017 Materiel management 39 29 5 14 5 0 9 74 20 20
2017 Information management 26 27 20 10 7 3 7 59 19 60
2017 Information technology 23 35 14 7 6 6 9 68 15 157
2017 Internal audit 22 45 11 11 0 5 6 75 12 18
2017 Policy 28 31 9 7 7 9 9 72 17 43
2017 Project management 22 34 15 12 5 4 9 64 19 161
2017 Other services to the public 20 45 20 5 9 0 0 66 14 22
2017 None of the above 17 35 12 9 10 5 11 63 23 130
2014 Client contact centre 23 41 15 9 3 3 5 70 14 91
2014 Compliance, inspection and enforcement 22 30 24 12 12 0 0 52 24 17
2014 Communications or public affairs 24 40 16 12 1 3 4 68 14 74
2014 Access to information and privacy 10 9 32 11 10 10 18 27 29 10
2014 Security 21 36 15 9 12 0 6 61 23 33
2014 Science and technology 16 36 12 12 7 12 5 63 23 41
2014 Administration and operations 26 39 15 6 5 1 7 71 12 336
2014 Human resources 34 34 12 6 2 5 8 77 9 136
2014 Financial management 26 37 14 8 3 3 10 72 12 213
2014 Procurement 28 32 16 9 5 5 5 66 15 283
2014 Real property 23 37 18 11 6 1 4 64 18 495
2014 Materiel management 42 22 4 18 13 0 0 64 31 21
2014 Information management 36 33 22 5 0 2 3 72 5 60
2014 Information technology 26 37 15 10 4 3 6 69 15 193
2014 Internal audit 7 40 20 13 0 14 7 59 16 15
2014 Other services to the public 39 20 13 14 5 5 4 65 21 23
2014 None of the above 23 34 15 12 10 1 5 61 23 161

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 38 20 7 5 10 0 64 14 496
2017 Compliance, inspection and enforcement 21 40 9 12 12 7 0 65 25 51
2017 Communications or public affairs 17 31 20 7 5 21 0 61 15 252
2017 Access to information and privacy 19 57 11 3 5 3 3 80 8 37
2017 Security 22 29 18 13 15 4 0 53 29 180
2017 Science and technology 24 33 20 5 5 13 0 65 11 105
2017 Library services 12 35 17 6 0 30 0 67 8 16
2017 Legal services 34 35 10 6 6 10 0 77 12 20
2017 Administration and operations 29 33 16 9 6 7 0 67 16 1490
2017 Human resources 24 40 14 9 6 7 0 68 16 506
2017 Financial management 24 38 17 8 7 5 0 66 15 534
2017 Procurement 34 36 14 6 4 5 1 74 10 1022
2017 Real property 26 36 17 9 6 6 0 66 16 1161
2017 Materiel management 33 35 11 5 14 2 0 70 19 52
2017 Information management 26 38 17 7 5 8 0 69 13 211
2017 Information technology 27 34 16 7 5 10 0 69 14 393
2017 Internal audit 33 40 7 2 3 15 0 86 6 40
2017 Evaluation 16 50 8 8 0 18 0 81 10 12
2017 Data sciences 32 30 8 4 4 21 0 78 11 19
2017 Policy 28 32 14 7 14 5 0 63 22 124
2017 Project management 30 38 15 8 4 5 0 71 13 530
2017 Other services to the public 28 26 18 7 7 14 0 63 15 234
2017 None of the above 19 29 20 9 6 17 0 58 18 753
2014 Client contact centre 21 39 16 6 5 13 0 69 12 658
2014 Compliance, inspection and enforcement 32 30 20 7 9 2 0 64 16 82
2014 Communications or public affairs 16 36 16 9 4 19 0 65 16 355
2014 Access to information and privacy 30 38 16 4 7 5 0 71 12 45
2014 Security 18 31 20 12 15 4 0 51 29 170
2014 Science and technology 21 37 18 7 2 14 1 68 11 133
2014 Library services 19 35 11 5 8 22 0 69 16 26
2014 Legal services 27 37 8 9 5 14 0 74 17 22
2014 Administration and operations 23 38 16 9 6 7 0 67 16 1539
2014 Human resources 24 39 16 10 3 8 0 68 14 522
2014 Financial management 24 38 17 7 6 8 0 68 13 559
2014 Procurement 32 34 15 6 4 9 0 73 11 1015
2014 Real property 26 36 18 9 6 6 0 66 16 1646
2014 Materiel management 29 29 15 8 7 11 0 66 17 68
2014 Information management 26 39 15 7 3 10 0 72 11 280
2014 Information technology 24 34 18 8 4 12 0 66 14 518
2014 Internal audit 26 43 14 8 0 8 0 75 9 49
2014 Evaluation 17 38 10 14 7 14 0 64 24 29
2014 Other services to the public 20 29 19 9 5 18 1 59 18 276
2014 None of the above 19 26 18 9 6 21 1 58 19 824

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 32 24 11 10 3 0 53 22 494
2017 Compliance, inspection and enforcement 19 34 15 13 16 3 0 54 30 51
2017 Communications or public affairs 19 29 20 17 10 5 0 50 29 253
2017 Access to information and privacy 25 29 17 19 8 0 3 55 27 37
2017 Security 21 27 16 18 15 3 0 50 34 182
2017 Science and technology 16 37 23 11 11 3 0 54 22 105
2017 Library services 17 17 23 23 6 13 0 40 33 16
2017 Legal services 29 24 16 10 6 10 5 63 19 20
2017 Administration and operations 25 32 19 11 9 4 0 59 21 1492
2017 Human resources 20 37 19 13 8 3 0 59 22 506
2017 Financial management 22 37 20 10 9 2 0 61 19 535
2017 Procurement 30 36 17 10 5 2 1 67 15 1022
2017 Real property 22 35 18 13 10 2 0 58 23 1162
2017 Materiel management 31 36 14 9 11 0 0 67 19 51
2017 Information management 22 39 21 7 6 4 0 64 14 212
2017 Information technology 21 32 23 12 9 3 0 55 21 393
2017 Internal audit 28 33 17 15 3 5 0 64 19 40
2017 Evaluation 16 59 0 25 0 0 0 75 25 12
2017 Data sciences 32 17 13 13 4 21 0 62 22 19
2017 Policy 17 32 20 12 16 2 0 51 29 123
2017 Project management 23 37 16 12 8 3 0 62 21 529
2017 Other services to the public 22 26 23 11 14 4 0 50 26 234
2017 None of the above 16 26 20 18 15 4 0 44 35 750
2014 Client contact centre 16 36 22 13 8 5 0 55 21 658
2014 Compliance, inspection and enforcement 29 27 15 15 13 2 0 57 29 82
2014 Communications or public affairs 12 31 22 20 10 4 0 45 32 356
2014 Access to information and privacy 23 33 25 9 9 0 0 56 18 45
2014 Security 17 27 22 15 17 2 0 44 32 170
2014 Science and technology 10 35 23 17 10 4 1 47 29 132
2014 Library services 28 19 17 20 15 0 0 47 35 26
2014 Legal services 9 41 18 19 0 14 0 58 22 22
2014 Administration and operations 21 35 20 13 9 3 0 57 22 1541
2014 Human resources 20 43 19 10 5 4 0 65 15 521
2014 Financial management 20 38 22 11 6 3 0 60 17 559
2014 Procurement 28 34 18 11 6 3 0 64 17 1016
2014 Real property 20 32 23 13 10 2 0 53 24 1646
2014 Materiel management 21 37 18 11 8 4 0 61 20 68
2014 Information management 19 38 21 10 7 4 0 61 17 280
2014 Information technology 17 35 20 16 9 2 0 54 25 516
2014 Internal audit 33 32 21 10 2 2 0 66 12 49
2014 Evaluation 7 31 35 10 10 7 0 41 22 29
2014 Other services to the public 22 23 22 18 10 4 0 47 30 276
2014 None of the above 14 27 24 15 14 4 1 43 31 825

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 27 27 15 10 6 1 43 28 494
2017 Compliance, inspection and enforcement 14 26 15 17 23 4 0 42 42 51
2017 Communications or public affairs 16 22 19 23 12 8 0 41 39 253
2017 Access to information and privacy 24 24 20 10 10 8 3 55 23 37
2017 Security 13 26 24 20 13 4 0 41 34 182
2017 Science and technology 10 29 31 13 13 4 0 41 27 105
2017 Library services 12 12 29 11 12 24 0 31 30 16
2017 Legal services 24 25 20 5 11 10 5 58 19 20
2017 Administration and operations 19 30 20 15 10 6 0 52 27 1483
2017 Human resources 14 32 23 14 10 7 0 49 27 505
2017 Financial management 16 34 22 12 10 5 0 53 23 534
2017 Procurement 22 35 20 11 6 4 1 60 18 1024
2017 Real property 14 34 22 15 11 4 0 51 26 1161
2017 Materiel management 21 39 11 17 12 0 0 60 29 52
2017 Information management 16 36 19 14 7 6 1 57 23 212
2017 Information technology 14 29 25 17 10 6 0 45 28 392
2017 Internal audit 18 32 20 15 3 12 0 57 20 40
2017 Evaluation 16 32 17 25 0 10 0 54 28 12
2017 Data sciences 26 31 8 30 4 0 0 58 34 19
2017 Policy 13 33 14 17 16 3 4 49 36 124
2017 Project management 18 30 22 18 9 4 0 50 28 530
2017 Other services to the public 16 24 22 19 13 5 0 43 34 234
2017 None of the above 12 21 23 21 15 8 0 36 39 753
2014 Client contact centre 11 32 26 14 9 7 0 46 25 656
2014 Compliance, inspection and enforcement 17 21 28 17 12 5 0 40 31 82
2014 Communications or public affairs 7 29 22 23 12 6 0 39 38 356
2014 Access to information and privacy 10 31 35 13 9 2 0 42 23 45
2014 Security 12 21 26 16 19 6 0 35 37 170
2014 Science and technology 6 27 20 25 14 6 1 35 42 131
2014 Library services 12 34 15 19 11 8 0 51 33 26
2014 Legal services 0 49 13 19 5 14 0 57 28 22
2014 Administration and operations 15 31 24 14 9 6 0 49 25 1541
2014 Human resources 13 37 26 13 5 6 0 53 19 522
2014 Financial management 16 34 24 15 7 5 0 53 22 558
2014 Procurement 19 33 23 14 6 5 0 54 22 1016
2014 Real property 13 28 25 19 11 4 0 42 31 1646
2014 Materiel management 15 32 23 12 12 7 0 50 26 68
2014 Information management 16 33 21 16 6 8 0 53 24 279
2014 Information technology 11 29 24 20 11 5 0 43 32 517
2014 Internal audit 12 38 25 12 0 12 0 58 14 49
2014 Evaluation 7 21 38 11 7 17 0 33 21 29
2014 Other services to the public 16 17 25 23 12 9 0 36 37 276
2014 None of the above 10 21 27 17 15 9 1 35 35 825

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 31 24 12 10 7 1 51 23 496
2017 Compliance, inspection and enforcement 14 34 12 17 16 7 0 52 36 50
2017 Communications or public affairs 17 35 13 17 8 10 0 58 28 253
2017 Access to information and privacy 24 27 16 14 8 11 0 58 24 37
2017 Security 15 27 17 18 19 3 0 44 38 181
2017 Science and technology 11 31 31 12 10 5 0 44 23 105
2017 Library services 17 17 29 13 17 6 0 37 32 16
2017 Legal services 29 25 20 5 11 10 0 60 17 20
2017 Administration and operations 24 31 18 11 11 6 0 57 23 1491
2017 Human resources 22 32 17 14 10 5 0 57 25 505
2017 Financial management 22 36 19 9 10 4 0 60 20 535
2017 Procurement 25 32 18 12 8 4 1 61 20 1025
2017 Real property 20 31 18 14 11 5 0 54 27 1162
2017 Materiel management 28 25 28 7 11 2 0 54 18 52
2017 Information management 21 38 17 10 7 6 0 63 19 212
2017 Information technology 19 31 21 11 12 6 0 53 24 392
2017 Internal audit 20 30 25 12 3 10 0 56 17 40
2017 Evaluation 8 50 17 8 8 10 0 64 17 12
2017 Data sciences 27 17 26 21 9 0 0 45 30 19
2017 Policy 16 28 17 15 19 5 0 47 35 124
2017 Project management 20 32 19 12 12 4 0 55 25 530
2017 Other services to the public 20 29 16 15 12 8 0 53 30 234
2017 None of the above 16 27 18 15 14 9 0 47 33 752
2014 Client contact centre 14 32 23 12 11 8 0 50 26 658
2014 Compliance, inspection and enforcement 21 25 20 10 17 6 0 50 29 82
2014 Communications or public affairs 10 29 19 20 13 9 0 43 36 356
2014 Access to information and privacy 17 29 27 18 7 2 0 47 25 45
2014 Security 17 21 23 16 21 3 0 38 38 170
2014 Science and technology 9 26 23 17 15 9 1 39 35 133
2014 Library services 23 39 8 7 7 15 0 74 17 26
2014 Legal services 14 35 14 29 4 4 0 51 35 22
2014 Administration and operations 17 30 21 12 11 8 0 51 26 1538
2014 Human resources 20 36 19 12 7 6 0 59 20 522
2014 Financial management 18 33 19 14 8 8 0 55 24 559
2014 Procurement 18 33 19 15 10 5 0 54 26 1014
2014 Real property 15 27 22 17 13 5 0 44 32 1645
2014 Materiel management 11 27 25 11 14 14 0 43 28 68
2014 Information management 20 34 18 11 10 8 0 59 22 279
2014 Information technology 15 28 19 17 12 8 0 48 32 518
2014 Internal audit 18 35 25 12 4 6 0 56 17 49
2014 Evaluation 10 24 18 24 10 14 0 39 40 29
2014 Other services to the public 17 18 26 14 13 13 0 40 31 276
2014 None of the above 12 23 22 16 15 11 0 40 35 825

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 14 37 22 14 9 3 0 53 24 494
2017 Compliance, inspection and enforcement 18 25 24 17 14 3 0 43 32 51
2017 Communications or public affairs 14 33 20 19 8 7 0 50 29 253
2017 Access to information and privacy 16 51 11 11 8 3 0 70 19 37
2017 Security 16 23 22 22 13 4 0 40 37 181
2017 Science and technology 9 43 25 14 8 2 0 53 22 104
2017 Library services 23 17 41 0 12 7 0 44 12 16
2017 Legal services 24 25 20 11 10 10 0 54 24 20
2017 Administration and operations 20 32 17 15 13 4 0 54 28 1488
2017 Human resources 16 37 17 17 10 3 0 55 27 505
2017 Financial management 17 36 22 13 11 2 0 54 24 535
2017 Procurement 24 38 16 13 7 2 1 64 20 1024
2017 Real property 16 37 18 17 9 2 0 54 27 1158
2017 Materiel management 25 35 21 7 10 2 0 61 17 52
2017 Information management 19 37 18 13 9 3 0 58 23 210
2017 Information technology 16 34 21 13 11 5 0 53 25 392
2017 Internal audit 23 35 17 10 10 5 0 61 21 40
2017 Evaluation 8 59 8 17 0 8 0 73 18 12
2017 Data sciences 22 48 21 4 4 0 0 70 9 19
2017 Policy 9 29 21 25 13 2 0 39 39 123
2017 Project management 17 36 20 15 9 3 0 55 25 529
2017 Other services to the public 15 29 24 14 14 5 0 46 29 233
2017 None of the above 15 27 19 19 15 5 0 44 36 752
2014 Client contact centre 12 36 23 14 11 4 0 50 26 657
2014 Compliance, inspection and enforcement 20 31 20 17 10 3 0 53 27 82
2014 Communications or public affairs 8 37 18 21 14 2 0 46 36 354
2014 Access to information and privacy 15 33 32 11 9 0 0 48 20 45
2014 Security 11 26 19 21 22 1 0 37 43 170
2014 Science and technology 9 35 19 20 12 4 1 46 33 133
2014 Library services 11 43 13 18 14 0 0 54 33 26
2014 Legal services 18 49 0 23 5 5 0 71 29 22
2014 Administration and operations 15 33 20 17 13 3 0 49 30 1538
2014 Human resources 17 40 19 15 7 3 1 58 22 522
2014 Financial management 16 39 20 16 7 2 0 56 24 559
2014 Procurement 19 37 19 14 7 3 0 58 22 1015
2014 Real property 14 34 21 17 11 2 0 49 29 1644
2014 Materiel management 16 25 34 12 14 0 0 40 26 68
2014 Information management 17 34 24 16 9 1 0 51 25 280
2014 Information technology 15 32 21 18 12 2 0 47 31 517
2014 Internal audit 12 49 19 12 4 4 0 64 17 49
2014 Evaluation 7 24 31 18 14 7 0 33 34 29
2014 Other services to the public 14 29 23 17 11 6 0 45 30 276
2014 None of the above 12 27 21 19 16 4 0 41 37 825
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 45 20 7 4 3 0 68 11 495
2017 Compliance, inspection and enforcement 13 40 24 23 0 0 0 53 23 51
2017 Communications or public affairs 21 47 18 8 4 2 0 69 12 252
2017 Access to information and privacy 35 41 19 0 5 0 0 76 5 37
2017 Security 22 34 25 12 5 2 0 57 17 182
2017 Science and technology 11 50 25 10 3 0 1 62 13 105
2017 Library services 35 35 12 6 6 7 0 75 12 16
2017 Legal services 24 41 15 10 6 5 0 68 16 20
2017 Administration and operations 25 41 17 9 5 2 0 68 15 1488
2017 Human resources 24 43 17 9 4 2 0 69 14 506
2017 Financial management 24 50 16 6 2 1 0 75 9 534
2017 Procurement 31 42 17 6 3 1 0 73 10 1024
2017 Real property 22 44 18 10 4 1 0 68 14 1159
2017 Materiel management 25 45 17 10 2 0 0 71 12 52
2017 Information management 21 47 18 8 4 2 0 69 13 212
2017 Information technology 22 41 20 11 5 2 0 64 16 391
2017 Internal audit 22 50 15 3 7 2 0 75 10 40
2017 Evaluation 18 57 8 9 0 8 0 82 9 12
2017 Data sciences 13 47 14 17 9 0 0 61 26 19
2017 Policy 16 48 17 9 6 2 0 66 16 124
2017 Project management 21 44 17 13 3 1 0 66 16 529
2017 Other services to the public 23 36 21 11 6 3 0 61 17 234
2017 None of the above 17 37 23 13 6 4 0 57 20 750
2014 Client contact centre 20 45 20 6 5 2 0 67 12 658
2014 Compliance, inspection and enforcement 25 43 20 7 4 1 0 69 11 82
2014 Communications or public affairs 18 43 18 15 5 1 0 62 20 356
2014 Access to information and privacy 37 35 14 9 2 0 2 74 12 45
2014 Security 19 37 19 14 8 3 0 58 23 170
2014 Science and technology 12 46 24 11 4 3 0 59 16 133
2014 Library services 23 36 27 3 7 3 0 61 11 26
2014 Legal services 18 45 18 10 5 4 0 65 16 22
2014 Administration and operations 25 44 19 6 4 2 0 70 11 1541
2014 Human resources 29 45 16 6 3 1 0 75 9 522
2014 Financial management 29 47 13 7 2 1 0 78 9 559
2014 Procurement 27 46 16 7 2 1 0 74 10 1016
2014 Real property 21 42 20 12 5 1 0 63 17 1648
2014 Materiel management 25 46 15 7 7 0 0 71 14 68
2014 Information management 25 46 19 7 3 1 0 71 10 280
2014 Information technology 22 44 19 11 4 1 0 66 15 518
2014 Internal audit 33 47 10 8 0 2 0 81 8 49
2014 Evaluation 17 34 20 18 3 7 0 55 23 29
2014 Other services to the public 22 41 18 9 5 4 0 66 15 277
2014 None of the above 17 39 23 11 7 4 0 58 18 825

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 44 16 5 2 5 0 76 7 496
2017 Compliance, inspection and enforcement 22 40 27 2 6 2 0 64 8 51
2017 Communications or public affairs 27 50 12 3 1 6 0 83 4 253
2017 Access to information and privacy 32 44 18 0 0 3 3 81 0 37
2017 Security 26 41 18 9 3 2 1 69 13 180
2017 Science and technology 26 55 12 5 0 2 0 83 5 104
2017 Library services 35 53 6 0 6 0 0 88 6 16
2017 Legal services 29 45 10 0 6 10 0 82 6 20
2017 Administration and operations 34 39 15 4 3 4 0 77 8 1488
2017 Human resources 28 48 15 2 2 5 0 80 4 504
2017 Financial management 27 50 15 4 1 2 0 80 6 533
2017 Procurement 41 41 12 3 1 2 0 84 5 1023
2017 Real property 33 46 13 5 2 2 0 81 6 1158
2017 Materiel management 37 42 11 5 6 0 0 79 11 52
2017 Information management 27 46 15 3 1 6 2 79 5 212
2017 Information technology 28 44 16 4 2 6 1 77 6 391
2017 Internal audit 30 47 10 7 0 5 0 82 8 40
2017 Evaluation 59 41 0 0 0 0 0 100 0 12
2017 Data sciences 27 30 34 0 0 9 0 63 0 19
2017 Policy 34 43 11 3 3 6 0 82 7 124
2017 Project management 33 47 10 5 1 3 0 83 7 530
2017 Other services to the public 28 43 13 7 2 6 1 77 9 233
2017 None of the above 28 42 15 3 3 8 1 78 6 749
2014 Client contact centre 26 51 13 4 1 4 1 81 5 658
2014 Compliance, inspection and enforcement 38 41 10 7 0 4 0 82 8 82
2014 Communications or public affairs 29 51 12 3 1 4 1 84 4 356
2014 Access to information and privacy 32 45 5 7 5 5 2 83 12 45
2014 Security 25 40 19 8 4 5 0 68 12 170
2014 Science and technology 31 52 10 3 1 4 1 86 4 133
2014 Library services 37 46 12 0 0 4 0 87 0 26
2014 Legal services 38 27 9 0 4 22 0 83 5 22
2014 Administration and operations 34 41 14 4 1 5 1 79 6 1541
2014 Human resources 29 49 13 2 1 6 1 83 3 521
2014 Financial management 32 48 10 5 1 4 0 83 6 559
2014 Procurement 43 41 10 3 1 2 0 86 4 1014
2014 Real property 36 44 11 4 2 3 0 83 6 1648
2014 Materiel management 45 33 10 0 8 3 0 81 9 68
2014 Information management 31 48 12 2 2 4 1 83 4 280
2014 Information technology 26 48 14 4 1 6 1 79 6 518
2014 Internal audit 32 54 4 2 0 8 0 93 2 49
2014 Evaluation 28 52 7 3 0 10 0 88 4 29
2014 Other services to the public 37 46 9 2 1 4 1 88 3 276
2014 None of the above 33 42 13 4 1 7 0 81 5 825

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 42 13 9 4 3 0 72 14 493
2017 Compliance, inspection and enforcement 27 38 14 12 10 0 0 64 22 51
2017 Communications or public affairs 31 37 11 13 3 4 0 72 16 253
2017 Access to information and privacy 35 42 11 6 3 3 0 79 9 37
2017 Security 32 33 15 13 5 2 0 66 18 181
2017 Science and technology 27 44 13 9 6 1 0 72 15 105
2017 Library services 29 59 0 0 0 0 12 100 0 16
2017 Legal services 34 46 6 5 0 5 5 89 5 20
2017 Administration and operations 35 37 12 8 5 3 1 75 13 1487
2017 Human resources 41 36 10 7 2 2 0 80 10 504
2017 Financial management 28 44 10 9 5 3 2 75 15 531
2017 Procurement 42 38 10 6 3 1 0 81 9 1020
2017 Real property 34 40 13 7 3 2 0 76 10 1156
2017 Materiel management 42 28 16 7 7 0 0 70 14 52
2017 Information management 30 43 12 8 4 2 1 75 12 212
2017 Information technology 34 42 11 8 2 2 1 79 11 390
2017 Internal audit 45 40 10 2 3 0 0 85 5 40
2017 Evaluation 24 59 8 8 0 0 0 84 8 12
2017 Data sciences 45 22 8 0 25 0 0 66 25 19
2017 Policy 34 35 9 9 9 2 1 71 19 124
2017 Project management 31 43 11 9 3 2 0 76 13 527
2017 Other services to the public 27 35 16 9 8 5 0 65 18 234
2017 None of the above 26 35 14 13 5 5 1 66 19 749
2014 Client contact centre 27 45 15 7 3 3 1 74 10 657
2014 Compliance, inspection and enforcement 42 39 12 5 1 1 0 81 6 82
2014 Communications or public affairs 32 48 8 8 1 3 0 82 10 356
2014 Access to information and privacy 47 32 7 9 0 2 2 83 10 45
2014 Security 39 35 11 6 7 1 2 76 13 170
2014 Science and technology 27 46 11 9 2 4 1 76 12 133
2014 Library services 32 40 16 4 4 4 0 75 8 26
2014 Legal services 32 26 19 4 0 9 10 72 5 22
2014 Administration and operations 39 38 11 6 3 2 1 79 9 1540
2014 Human resources 48 38 6 5 2 2 0 87 7 522
2014 Financial management 36 41 11 7 3 3 1 79 10 558
2014 Procurement 44 41 9 3 2 2 0 86 5 1015
2014 Real property 38 40 12 5 3 2 0 80 8 1646
2014 Materiel management 41 35 11 5 7 0 1 76 13 68
2014 Information management 36 41 12 7 1 2 0 79 9 279
2014 Information technology 36 40 11 4 5 3 1 79 9 518
2014 Internal audit 39 39 10 4 4 4 0 81 9 49
2014 Evaluation 24 48 14 0 10 3 0 75 11 29
2014 Other services to the public 32 39 14 7 6 3 0 73 13 276
2014 None of the above 32 38 12 9 4 4 0 74 14 824

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 31 27 10 6 8 2 51 18 495
2017 Compliance, inspection and enforcement 21 28 25 14 10 0 2 50 24 51
2017 Communications or public affairs 12 27 21 16 10 12 2 45 31 253
2017 Access to information and privacy 19 21 30 19 5 3 3 43 26 37
2017 Security 22 29 25 11 9 3 1 52 22 182
2017 Science and technology 9 39 26 9 13 2 1 50 23 104
2017 Library services 17 42 6 17 0 12 6 72 20 16
2017 Legal services 20 29 21 5 10 15 0 58 18 20
2017 Administration and operations 21 30 22 10 7 8 2 57 19 1489
2017 Human resources 23 35 18 13 5 6 1 62 18 506
2017 Financial management 20 37 20 9 7 4 4 61 17 533
2017 Procurement 27 36 21 8 4 4 1 66 12 1022
2017 Real property 22 36 22 10 5 3 1 61 16 1161
2017 Materiel management 23 40 22 7 7 2 0 64 14 52
2017 Information management 21 29 22 10 8 9 1 55 20 212
2017 Information technology 20 31 25 13 7 3 1 54 21 390
2017 Internal audit 33 20 17 17 10 0 2 54 28 40
2017 Evaluation 17 41 8 8 0 18 8 78 11 12
2017 Data sciences 13 22 13 29 9 14 0 40 45 19
2017 Policy 19 33 20 14 9 6 0 54 25 124
2017 Project management 20 38 19 11 6 4 1 62 18 528
2017 Other services to the public 18 26 23 16 8 8 1 48 26 234
2017 None of the above 15 25 21 17 10 9 3 45 31 751
2014 Client contact centre 15 31 25 13 7 7 1 50 23 658
2014 Compliance, inspection and enforcement 24 35 26 4 5 5 1 63 9 81
2014 Communications or public affairs 15 29 20 19 5 9 3 50 27 356
2014 Access to information and privacy 26 22 24 19 0 5 5 53 20 45
2014 Security 23 30 20 10 12 4 1 56 24 170
2014 Science and technology 19 33 25 6 3 9 4 61 10 133
2014 Library services 12 25 27 12 7 16 0 44 23 26
2014 Legal services 22 4 32 14 8 14 5 33 28 22
2014 Administration and operations 22 31 23 11 5 6 2 58 17 1540
2014 Human resources 27 37 18 7 3 5 2 69 11 521
2014 Financial management 20 36 25 8 4 5 1 60 13 559
2014 Procurement 27 37 20 6 4 3 1 67 11 1014
2014 Real property 24 36 22 9 5 3 1 62 15 1647
2014 Materiel management 28 33 14 8 9 7 1 66 19 68
2014 Information management 18 37 19 13 5 6 3 60 20 280
2014 Information technology 18 29 26 9 8 7 3 52 19 518
2014 Internal audit 21 33 23 13 2 6 2 59 16 48
2014 Evaluation 14 41 31 3 10 0 0 55 14 29
2014 Other services to the public 14 32 23 13 6 11 1 52 22 276
2014 None of the above 15 28 23 14 9 8 2 48 26 824

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 27 21 15 11 10 5 46 30 495
2017 Compliance, inspection and enforcement 14 36 18 15 15 2 0 51 31 51
2017 Communications or public affairs 10 29 15 13 11 19 2 51 30 253
2017 Access to information and privacy 11 27 23 16 16 8 0 41 35 37
2017 Security 14 22 19 14 21 9 2 40 39 181
2017 Science and technology 11 29 20 17 12 9 1 44 33 105
2017 Library services 12 18 12 7 6 40 6 55 23 16
2017 Legal services 9 35 16 15 6 14 6 55 26 20
2017 Administration and operations 18 24 19 13 12 10 4 49 29 1487
2017 Human resources 17 26 17 15 12 8 5 50 31 506
2017 Financial management 16 23 18 14 15 10 5 45 34 530
2017 Procurement 19 25 20 12 11 10 3 51 26 1023
2017 Real property 16 26 21 13 13 7 3 47 29 1156
2017 Materiel management 26 19 13 10 16 10 5 54 31 52
2017 Information management 13 27 22 15 9 9 5 46 28 210
2017 Information technology 16 25 17 14 13 13 2 48 32 391
2017 Internal audit 13 22 13 22 10 10 10 44 40 40
2017 Evaluation 9 36 28 18 0 9 0 50 20 11
2017 Data sciences 39 13 8 9 9 18 4 67 22 19
2017 Policy 20 14 20 15 19 9 3 39 38 124
2017 Project management 15 22 20 16 14 11 2 43 34 528
2017 Other services to the public 18 25 19 11 10 15 2 51 25 233
2017 None of the above 15 23 18 13 13 14 4 46 32 751
2014 Client contact centre 9 31 21 16 11 10 2 45 31 655
2014 Compliance, inspection and enforcement 23 25 15 12 15 10 0 53 30 82
2014 Communications or public affairs 11 28 18 15 10 17 2 47 30 356
2014 Access to information and privacy 17 13 16 24 16 9 4 35 47 45
2014 Security 18 19 19 15 23 5 2 39 40 170
2014 Science and technology 10 27 22 23 6 9 3 42 33 133
2014 Library services 9 30 8 14 8 30 0 56 32 26
2014 Legal services 18 9 13 19 18 22 0 35 48 22
2014 Administration and operations 15 24 19 16 14 10 2 44 34 1540
2014 Human resources 17 28 18 13 11 10 3 51 28 521
2014 Financial management 12 23 22 17 14 10 3 40 35 558
2014 Procurement 14 25 22 15 12 9 3 44 31 1015
2014 Real property 17 24 20 15 15 8 2 45 33 1646
2014 Materiel management 14 19 34 9 15 8 1 36 27 68
2014 Information management 12 24 22 18 11 11 3 42 33 279
2014 Information technology 12 26 22 15 9 13 3 45 29 516
2014 Internal audit 6 17 23 16 16 16 6 29 42 49
2014 Evaluation 18 14 20 21 14 14 0 36 40 29
2014 Other services to the public 15 26 18 15 10 14 2 49 30 275
2014 None of the above 13 23 19 14 14 14 2 43 34 824

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 26 9 4 3 2 3 84 7 496
2017 Compliance, inspection and enforcement 53 29 4 7 2 0 4 86 10 51
2017 Communications or public affairs 50 32 3 3 1 3 7 92 4 253
2017 Access to information and privacy 49 32 0 16 0 0 3 84 16 37
2017 Security 53 27 10 4 4 0 2 81 8 182
2017 Science and technology 47 23 14 2 6 3 5 76 8 105
2017 Library services 52 17 13 17 0 0 0 70 17 16
2017 Legal services 34 36 5 10 0 5 11 83 11 20
2017 Administration and operations 59 24 7 4 2 1 4 87 6 1487
2017 Human resources 58 25 7 7 2 0 2 84 9 506
2017 Financial management 50 30 9 6 2 1 2 83 8 534
2017 Procurement 58 24 7 5 3 1 3 84 8 1023
2017 Real property 57 26 7 4 2 0 3 86 6 1159
2017 Materiel management 61 25 11 2 0 0 2 87 2 52
2017 Information management 56 24 7 5 3 1 4 84 8 211
2017 Information technology 51 27 9 6 4 1 2 80 10 393
2017 Internal audit 63 20 7 5 0 5 0 87 5 40
2017 Evaluation 59 17 8 8 8 0 0 75 16 12
2017 Data sciences 70 25 0 0 4 0 0 96 4 19
2017 Policy 56 26 9 6 2 0 0 83 9 124
2017 Project management 58 23 8 4 1 1 4 85 6 530
2017 Other services to the public 58 21 8 1 1 4 8 89 2 233
2017 None of the above 58 23 6 4 2 3 5 88 6 752
2014 Client contact centre 49 33 8 3 2 1 3 86 5 658
2014 Compliance, inspection and enforcement 55 22 9 6 1 2 4 82 8 82
2014 Communications or public affairs 59 27 5 4 0 1 4 90 5 356
2014 Access to information and privacy 50 22 12 7 5 0 5 75 12 44
2014 Security 53 24 10 6 4 2 2 80 10 170
2014 Science and technology 51 28 9 5 1 2 3 83 7 133
2014 Library services 46 31 12 10 0 0 0 77 10 26
2014 Legal services 60 27 4 4 0 0 4 91 5 22
2014 Administration and operations 55 26 8 6 2 1 2 84 8 1539
2014 Human resources 55 28 7 4 2 2 2 86 7 521
2014 Financial management 46 33 9 6 2 1 2 82 8 558
2014 Procurement 54 23 10 5 3 1 3 81 9 1015
2014 Real property 56 24 9 4 2 1 5 85 6 1648
2014 Materiel management 55 23 8 3 3 0 8 85 6 68
2014 Information management 52 31 7 2 3 1 3 88 5 280
2014 Information technology 45 29 10 9 4 1 2 77 13 517
2014 Internal audit 55 33 4 2 4 2 0 90 6 49
2014 Evaluation 45 7 21 13 7 3 3 56 22 29
2014 Other services to the public 61 20 5 3 3 2 6 88 7 276
2014 None of the above 57 25 6 3 2 2 5 88 5 825

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 61 27 6 3 2 1 1 90 5 496
2017 Compliance, inspection and enforcement 70 18 2 2 2 4 2 94 4 51
2017 Communications or public affairs 67 20 2 3 1 4 2 93 5 253
2017 Access to information and privacy 68 24 8 0 0 0 0 92 0 37
2017 Security 62 25 7 3 1 2 1 89 5 182
2017 Science and technology 54 26 11 3 0 5 1 85 3 105
2017 Library services 47 36 0 6 0 12 0 93 7 16
2017 Legal services 49 42 0 5 0 4 0 95 5 20
2017 Administration and operations 69 21 5 2 1 1 1 93 3 1490
2017 Human resources 66 26 3 2 1 2 1 94 3 505
2017 Financial management 64 26 5 2 1 1 1 92 3 535
2017 Procurement 69 21 4 3 1 1 1 92 4 1024
2017 Real property 67 21 5 1 1 2 2 92 3 1161
2017 Materiel management 73 20 5 2 0 0 0 93 2 52
2017 Information management 60 26 5 2 1 1 4 91 4 212
2017 Information technology 62 26 6 2 1 2 1 91 3 393
2017 Internal audit 75 15 5 5 0 0 0 90 5 40
2017 Evaluation 59 24 16 0 0 0 0 84 0 12
2017 Data sciences 83 17 0 0 0 0 0 100 0 19
2017 Policy 67 24 4 2 1 2 1 94 2 124
2017 Project management 68 21 6 1 0 2 3 93 1 529
2017 Other services to the public 70 17 7 2 1 2 1 90 3 234
2017 None of the above 64 22 5 3 1 2 2 91 4 754
2014 Client contact centre 62 29 4 2 1 1 1 94 3 658
2014 Compliance, inspection and enforcement 66 19 5 2 2 4 1 90 5 82
2014 Communications or public affairs 72 20 3 2 0 1 2 94 3 356
2014 Access to information and privacy 56 30 7 2 0 2 2 90 2 45
2014 Security 65 22 6 2 1 3 1 91 3 170
2014 Science and technology 56 24 7 4 4 4 2 85 8 133
2014 Library services 54 39 0 4 3 0 0 93 7 26
2014 Legal services 65 22 4 0 0 9 0 95 0 22
2014 Administration and operations 67 23 5 2 1 1 2 92 3 1539
2014 Human resources 69 23 3 1 0 2 1 95 2 521
2014 Financial management 64 28 4 2 1 1 1 93 3 558
2014 Procurement 67 22 5 2 1 1 1 92 3 1016
2014 Real property 63 22 6 2 2 2 4 90 4 1647
2014 Materiel management 60 24 7 1 0 1 7 91 1 68
2014 Information management 67 21 5 2 2 1 1 91 4 280
2014 Information technology 57 29 8 2 1 3 1 89 3 517
2014 Internal audit 71 18 6 4 0 0 0 90 4 49
2014 Evaluation 48 11 17 7 10 3 3 63 18 29
2014 Other services to the public 67 24 3 2 1 2 1 93 4 276
2014 None of the above 63 25 5 3 1 2 2 91 4 824

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 34 22 12 7 2 0 58 19 495
2017 Compliance, inspection and enforcement 24 25 12 19 17 0 2 51 37 51
2017 Communications or public affairs 21 32 17 12 7 6 5 60 21 251
2017 Access to information and privacy 29 35 20 5 8 3 0 66 14 37
2017 Security 25 32 16 13 11 2 1 59 25 182
2017 Science and technology 13 37 18 16 14 2 0 52 30 105
2017 Library services 23 23 29 18 6 0 0 47 24 16
2017 Legal services 24 35 16 16 0 10 0 65 18 20
2017 Administration and operations 29 34 15 11 8 3 0 64 20 1491
2017 Human resources 32 35 18 6 6 3 1 69 13 504
2017 Financial management 33 37 13 8 6 3 0 73 14 532
2017 Procurement 32 38 15 9 5 1 0 71 14 1021
2017 Real property 25 34 18 12 9 2 0 60 21 1158
2017 Materiel management 37 32 9 12 10 0 0 68 22 52
2017 Information management 26 37 14 12 5 5 0 68 17 211
2017 Information technology 24 40 14 14 7 1 0 65 21 392
2017 Internal audit 55 27 5 8 5 0 0 82 13 40
2017 Evaluation 26 58 0 9 8 0 0 84 16 12
2017 Data sciences 22 47 17 4 4 5 0 73 9 19
2017 Policy 19 38 10 16 9 9 0 62 27 123
2017 Project management 23 37 14 16 7 2 0 61 24 527
2017 Other services to the public 19 33 23 15 7 3 0 53 23 234
2017 None of the above 21 29 19 17 9 4 0 52 28 752
2014 Client contact centre 19 36 20 12 10 3 0 57 23 656
2014 Compliance, inspection and enforcement 28 33 16 12 11 0 0 61 23 82
2014 Communications or public affairs 17 35 15 22 9 1 0 52 32 356
2014 Access to information and privacy 37 28 16 14 0 2 2 68 15 45
2014 Security 26 28 19 11 13 2 0 56 25 170
2014 Science and technology 9 31 7 25 26 2 1 41 52 133
2014 Library services 11 34 12 26 12 0 4 47 40 26
2014 Legal services 28 18 22 9 14 9 0 50 25 22
2014 Administration and operations 23 32 17 14 11 2 0 56 26 1538
2014 Human resources 28 42 13 9 5 3 0 72 15 521
2014 Financial management 28 39 14 11 5 2 0 69 17 557
2014 Procurement 22 34 18 15 9 2 1 57 25 1015
2014 Real property 13 28 20 20 18 2 0 41 39 1643
2014 Materiel management 23 31 22 11 11 3 0 55 23 68
2014 Information management 23 36 14 13 10 2 0 61 24 279
2014 Information technology 21 37 16 15 9 2 0 59 24 518
2014 Internal audit 32 39 17 6 2 4 0 74 8 49
2014 Evaluation 10 28 14 21 17 10 0 42 42 29
2014 Other services to the public 17 31 17 17 13 4 2 51 32 276
2014 None of the above 16 26 22 17 13 5 1 45 32 825

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 30 18 13 13 2 3 54 27 495
2017 Compliance, inspection and enforcement 12 33 19 13 21 2 0 46 35 51
2017 Communications or public affairs 18 36 14 15 8 4 5 59 25 253
2017 Access to information and privacy 16 27 23 18 11 0 5 45 31 37
2017 Security 17 27 16 16 20 2 2 46 38 181
2017 Science and technology 5 33 20 19 19 3 2 40 40 105
2017 Library services 12 30 17 30 0 11 0 47 34 16
2017 Legal services 20 35 0 5 26 5 10 64 36 20
2017 Administration and operations 24 30 14 13 13 3 2 57 28 1491
2017 Human resources 28 29 14 13 9 3 3 61 24 505
2017 Financial management 24 30 16 12 11 2 3 58 25 535
2017 Procurement 29 31 14 11 12 1 2 62 23 1021
2017 Real property 23 28 14 15 15 3 2 53 32 1161
2017 Materiel management 25 32 8 11 23 0 2 57 35 51
2017 Information management 19 29 18 15 14 4 1 51 30 212
2017 Information technology 20 32 14 13 18 1 1 53 32 393
2017 Internal audit 31 27 8 15 12 5 2 62 29 40
2017 Evaluation 16 43 0 8 24 0 8 64 36 12
2017 Data sciences 31 17 21 4 21 5 0 51 27 19
2017 Policy 20 29 11 19 12 9 1 53 34 123
2017 Project management 20 28 15 17 16 3 1 50 34 529
2017 Other services to the public 18 33 18 13 10 4 5 55 25 234
2017 None of the above 19 26 16 16 15 4 4 49 34 751
2014 Client contact centre 15 29 18 16 16 3 3 47 35 657
2014 Compliance, inspection and enforcement 20 22 18 19 19 0 1 43 39 82
2014 Communications or public affairs 12 31 14 19 19 2 4 45 40 356
2014 Access to information and privacy 19 26 21 20 9 2 2 47 31 45
2014 Security 16 18 16 19 28 1 2 35 49 170
2014 Science and technology 10 24 15 19 26 3 2 36 48 133
2014 Library services 9 27 7 19 22 7 8 42 49 26
2014 Legal services 14 14 14 23 27 9 0 31 54 22
2014 Administration and operations 17 29 14 17 18 3 2 48 37 1540
2014 Human resources 15 30 18 17 13 3 4 48 33 522
2014 Financial management 23 28 17 16 11 2 2 53 29 558
2014 Procurement 17 31 15 16 17 1 2 50 34 1015
2014 Real property 14 23 18 17 24 2 2 38 43 1648
2014 Materiel management 17 17 19 18 21 5 3 37 43 68
2014 Information management 17 23 18 16 22 1 3 42 40 280
2014 Information technology 10 24 19 20 23 2 2 35 45 517
2014 Internal audit 24 35 8 16 10 4 2 63 28 49
2014 Evaluation 3 24 14 14 34 10 0 31 54 29
2014 Other services to the public 12 25 21 17 19 3 3 40 38 276
2014 None of the above 12 22 18 18 23 4 3 37 44 824

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 34 24 11 7 7 0 54 20 495
2017 Compliance, inspection and enforcement 16 36 26 12 12 0 0 51 23 51
2017 Communications or public affairs 14 37 22 12 5 8 1 57 19 252
2017 Access to information and privacy 16 40 24 5 8 6 0 60 14 37
2017 Security 22 32 25 11 9 2 0 55 20 181
2017 Science and technology 9 44 26 10 7 4 0 55 18 105
2017 Library services 18 47 23 6 0 7 0 69 6 16
2017 Legal services 20 37 16 6 11 5 5 63 19 19
2017 Administration and operations 23 34 22 9 7 6 1 61 16 1491
2017 Human resources 24 41 20 7 4 4 0 68 11 505
2017 Financial management 21 39 24 6 4 5 0 63 11 534
2017 Procurement 25 39 21 6 5 3 1 67 11 1023
2017 Real property 20 40 20 11 7 2 0 62 18 1160
2017 Materiel management 34 27 18 9 11 2 0 62 20 51
2017 Information management 20 34 26 9 4 7 1 58 14 211
2017 Information technology 21 37 20 9 6 6 1 62 16 392
2017 Internal audit 28 35 17 10 3 8 0 68 13 40
2017 Evaluation 24 51 17 0 0 8 0 82 0 12
2017 Data sciences 27 22 38 8 4 0 0 49 13 19
2017 Policy 19 37 20 11 7 7 0 60 19 124
2017 Project management 19 37 21 12 6 4 0 59 19 528
2017 Other services to the public 18 28 22 15 8 10 0 51 25 234
2017 None of the above 16 30 21 13 10 10 0 51 26 752

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 37 17 6 4 5 1 72 10 496
2017 Compliance, inspection and enforcement 38 39 14 2 6 2 0 78 8 51
2017 Communications or public affairs 38 34 11 4 0 12 1 83 4 253
2017 Access to information and privacy 34 31 21 3 5 6 0 69 9 37
2017 Security 32 33 22 5 4 3 1 68 10 181
2017 Science and technology 24 51 11 3 3 7 1 81 6 105
2017 Library services 23 41 6 19 0 12 0 73 21 16
2017 Legal services 35 33 16 6 6 5 0 71 12 19
2017 Administration and operations 40 37 15 3 2 2 1 79 5 1489
2017 Human resources 44 37 11 3 1 3 0 84 4 505
2017 Financial management 42 41 11 2 2 2 0 85 4 535
2017 Procurement 46 34 12 3 2 3 0 83 5 1024
2017 Real property 39 38 15 3 2 3 1 79 6 1157
2017 Materiel management 47 40 8 0 0 3 2 92 0 52
2017 Information management 38 38 17 3 2 1 0 77 5 210
2017 Information technology 45 38 9 3 2 3 1 86 5 393
2017 Internal audit 50 35 5 5 0 5 0 89 5 40
2017 Evaluation 50 41 0 0 0 8 0 100 0 12
2017 Data sciences 70 17 8 4 0 0 0 87 4 19
2017 Policy 40 36 13 2 2 6 0 81 5 123
2017 Project management 36 41 14 3 2 4 0 80 5 530
2017 Other services to the public 34 34 18 2 2 9 1 75 5 233
2017 None of the above 31 33 14 4 3 13 2 75 8 750
2014 Client contact centre 35 41 11 4 3 5 1 81 7 658
2014 Compliance, inspection and enforcement 51 30 10 5 0 3 1 85 5 82
2014 Communications or public affairs 38 37 9 3 1 10 2 85 5 356
2014 Access to information and privacy 37 35 13 2 2 7 2 80 5 45
2014 Security 37 32 16 4 2 6 2 76 7 170
2014 Science and technology 35 44 10 2 2 6 1 85 5 133
2014 Library services 21 68 4 0 0 7 0 96 0 26
2014 Legal services 37 26 9 4 0 18 5 83 6 22
2014 Administration and operations 40 38 12 3 2 4 1 82 6 1540
2014 Human resources 44 44 8 0 1 3 0 90 2 521
2014 Financial management 45 37 9 1 3 4 0 86 5 558
2014 Procurement 43 37 11 3 1 4 0 84 4 1014
2014 Real property 39 37 15 3 2 3 1 79 5 1647
2014 Materiel management 45 23 20 3 4 5 0 72 7 68
2014 Information management 43 33 15 4 0 4 1 80 4 280
2014 Information technology 39 37 14 2 2 4 1 81 4 517
2014 Internal audit 50 39 6 0 0 4 0 94 0 49
2014 Evaluation 31 28 17 10 7 7 0 63 18 29
2014 Other services to the public 35 39 14 2 2 8 0 81 4 275
2014 None of the above 31 37 15 4 2 10 1 76 7 823

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 46 12 4 3 2 0 80 7 495
2017 Compliance, inspection and enforcement 32 46 16 4 2 0 0 78 5 51
2017 Communications or public affairs 31 45 11 5 2 7 0 81 7 253
2017 Access to information and privacy 35 46 16 0 3 0 0 81 3 37
2017 Security 35 37 15 6 4 1 2 74 10 180
2017 Science and technology 27 52 10 6 2 3 0 82 8 105
2017 Library services 29 35 23 0 0 13 0 74 0 16
2017 Legal services 38 41 5 6 6 5 0 83 12 20
2017 Administration and operations 42 40 11 4 2 1 0 83 6 1490
2017 Human resources 45 44 6 3 1 1 0 90 4 506
2017 Financial management 40 45 9 3 2 2 0 86 5 532
2017 Procurement 46 37 9 4 2 2 0 85 6 1018
2017 Real property 40 40 13 4 2 2 0 81 6 1162
2017 Materiel management 37 42 13 6 0 3 0 81 6 52
2017 Information management 41 39 12 4 2 2 0 82 6 211
2017 Information technology 41 43 10 1 2 2 0 87 3 390
2017 Internal audit 53 37 7 0 3 0 0 90 3 40
2017 Evaluation 50 41 0 0 0 8 0 100 0 12
2017 Data sciences 74 17 4 4 0 0 0 92 4 19
2017 Policy 42 34 16 2 3 2 0 78 6 122
2017 Project management 36 43 13 4 2 2 0 81 6 530
2017 Other services to the public 37 37 13 6 1 6 0 78 7 234
2017 None of the above 30 39 15 6 3 7 1 74 10 754
2014 Client contact centre 33 41 13 7 3 4 0 77 10 658
2014 Compliance, inspection and enforcement 44 36 11 4 2 1 1 83 6 82
2014 Communications or public affairs 32 43 11 8 1 5 0 79 10 355
2014 Access to information and privacy 43 25 18 2 5 5 2 73 8 45
2014 Security 36 36 16 6 3 2 0 74 9 170
2014 Science and technology 38 36 13 4 2 6 1 79 7 133
2014 Library services 36 49 4 0 0 11 0 95 0 26
2014 Legal services 27 41 17 0 5 9 0 75 6 22
2014 Administration and operations 39 39 12 4 3 2 0 81 7 1539
2014 Human resources 43 42 8 3 2 2 0 86 5 522
2014 Financial management 43 39 9 4 2 2 0 85 6 559
2014 Procurement 41 40 12 4 1 2 0 83 5 1014
2014 Real property 38 38 14 5 3 2 0 78 8 1647
2014 Materiel management 38 38 16 1 3 4 0 79 5 68
2014 Information management 40 38 14 5 1 2 0 80 6 280
2014 Information technology 40 40 12 4 1 3 0 82 5 517
2014 Internal audit 49 37 6 8 0 0 0 86 8 49
2014 Evaluation 38 24 14 6 10 7 0 67 18 29
2014 Other services to the public 33 39 17 4 2 5 0 76 6 276
2014 None of the above 29 39 16 6 3 6 1 73 10 825

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 43 11 4 5 0 0 81 9 495
2017 Compliance, inspection and enforcement 34 49 8 6 4 0 0 83 9 51
2017 Communications or public affairs 43 36 11 7 2 0 0 80 9 253
2017 Access to information and privacy 43 41 11 0 5 0 0 84 5 37
2017 Security 37 35 13 8 6 0 1 73 15 181
2017 Science and technology 36 43 8 9 3 1 0 80 12 105
2017 Library services 35 53 6 6 0 0 0 88 6 16
2017 Legal services 49 21 20 6 6 0 0 69 11 20
2017 Administration and operations 48 36 9 5 2 0 0 84 8 1489
2017 Human resources 50 39 5 4 2 0 0 90 5 502
2017 Financial management 41 43 8 4 3 0 0 85 7 532
2017 Procurement 51 36 7 3 2 0 0 88 5 1022
2017 Real property 44 40 8 5 3 0 0 84 8 1161
2017 Materiel management 44 42 2 2 11 0 0 86 12 52
2017 Information management 42 45 6 3 4 0 0 87 7 210
2017 Information technology 46 40 9 2 2 1 0 87 4 393
2017 Internal audit 60 28 10 0 3 0 0 88 3 40
2017 Evaluation 43 49 0 0 0 8 0 100 0 12
2017 Data sciences 53 38 4 0 4 0 0 92 4 19
2017 Policy 45 36 9 6 4 0 0 81 10 124
2017 Project management 41 40 10 6 2 0 0 82 8 530
2017 Other services to the public 42 40 10 5 3 1 0 82 8 234
2017 None of the above 33 43 10 7 4 1 0 78 12 754
2014 Client contact centre 37 45 10 5 3 0 0 82 7 656
2014 Compliance, inspection and enforcement 50 36 7 1 4 0 1 88 5 82
2014 Communications or public affairs 41 42 8 6 2 0 0 84 8 355
2014 Access to information and privacy 46 38 7 2 5 0 2 86 7 45
2014 Security 39 35 11 8 7 0 0 75 15 170
2014 Science and technology 39 44 10 4 2 1 0 84 7 133
2014 Library services 44 44 4 4 4 0 0 88 8 26
2014 Legal services 31 56 9 4 0 0 0 87 4 22
2014 Administration and operations 43 39 11 4 3 0 0 82 7 1540
2014 Human resources 50 42 5 2 1 0 0 92 3 520
2014 Financial management 44 40 8 4 3 1 0 85 7 559
2014 Procurement 46 38 11 3 1 0 0 85 4 1016
2014 Real property 41 37 13 5 3 1 0 79 8 1644
2014 Materiel management 40 35 13 6 7 0 0 75 13 68
2014 Information management 43 40 10 5 2 0 0 83 8 279
2014 Information technology 43 42 10 3 2 0 0 86 5 517
2014 Internal audit 53 37 6 4 0 0 0 90 4 49
2014 Evaluation 34 32 10 10 7 7 0 71 18 29
2014 Other services to the public 42 36 13 5 3 0 0 78 8 275
2014 None of the above 35 37 16 6 4 1 0 73 10 824

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 32 23 8 9 1 0 60 18 496
2017 Compliance, inspection and enforcement 28 34 16 12 10 0 0 63 21 51
2017 Communications or public affairs 19 39 19 15 7 2 0 59 22 251
2017 Access to information and privacy 27 33 22 8 8 3 0 61 16 37
2017 Security 23 35 16 14 11 2 0 59 25 179
2017 Science and technology 22 44 17 12 5 1 0 66 17 105
2017 Library services 35 35 19 6 6 0 0 70 11 16
2017 Legal services 29 25 25 11 6 5 0 56 17 20
2017 Administration and operations 35 30 18 9 7 1 0 66 16 1482
2017 Human resources 37 37 15 6 4 1 0 74 10 505
2017 Financial management 31 38 17 8 5 1 0 70 13 534
2017 Procurement 41 35 15 5 4 0 0 76 9 1023
2017 Real property 33 36 16 9 6 0 0 69 15 1161
2017 Materiel management 35 33 14 9 9 0 0 68 18 52
2017 Information management 30 41 18 6 5 1 0 71 11 212
2017 Information technology 29 39 18 8 6 0 0 68 14 392
2017 Internal audit 43 25 17 8 7 0 0 68 15 40
2017 Evaluation 18 57 16 0 9 0 0 75 9 12
2017 Data sciences 28 47 8 9 9 0 0 74 17 19
2017 Policy 26 33 19 9 12 1 0 60 21 123
2017 Project management 29 33 23 9 5 1 0 63 14 527
2017 Other services to the public 30 30 21 9 9 1 0 61 18 233
2017 None of the above 23 29 23 12 10 3 0 54 23 753
2014 Client contact centre 21 39 21 9 8 1 0 61 18 656
2014 Compliance, inspection and enforcement 20 43 23 8 6 0 0 63 15 82
2014 Communications or public affairs 15 41 19 17 6 2 0 57 24 356
2014 Access to information and privacy 22 32 30 9 5 0 2 55 14 45
2014 Security 15 35 23 11 15 1 0 50 26 170
2014 Science and technology 18 38 20 15 8 1 0 56 24 133
2014 Library services 28 46 11 3 8 4 0 77 12 26
2014 Legal services 19 50 18 14 0 0 0 68 14 22
2014 Administration and operations 26 39 18 9 7 1 0 66 16 1540
2014 Human resources 32 44 12 7 4 1 0 77 11 521
2014 Financial management 24 42 19 9 6 0 0 66 15 559
2014 Procurement 31 41 15 8 4 1 0 73 12 1016
2014 Real property 23 37 20 12 8 1 0 60 21 1647
2014 Materiel management 30 27 25 5 12 0 0 57 18 68
2014 Information management 25 38 21 10 5 0 0 63 15 280
2014 Information technology 22 38 23 11 5 1 0 60 16 515
2014 Internal audit 35 39 14 8 4 0 0 74 12 49
2014 Evaluation 10 31 31 20 7 0 0 42 27 29
2014 Other services to the public 23 38 20 12 7 0 0 61 19 277
2014 None of the above 18 32 26 12 11 1 0 50 24 825

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 38 20 10 8 1 0 62 18 496
2017 Compliance, inspection and enforcement 25 40 10 14 12 0 0 65 25 51
2017 Communications or public affairs 19 41 18 15 7 1 0 61 21 253
2017 Access to information and privacy 27 33 24 5 10 0 0 60 16 37
2017 Security 23 33 15 19 10 1 0 56 29 179
2017 Science and technology 18 49 18 10 5 0 0 67 15 105
2017 Library services 29 47 13 6 6 0 0 76 11 16
2017 Legal services 29 25 20 21 6 0 0 54 26 20
2017 Administration and operations 33 35 17 9 6 0 0 68 15 1486
2017 Human resources 37 37 15 6 3 1 0 75 10 505
2017 Financial management 32 39 17 8 4 0 0 71 12 533
2017 Procurement 39 39 12 5 4 0 0 78 9 1021
2017 Real property 32 37 15 11 5 0 0 69 16 1161
2017 Materiel management 32 40 12 7 9 0 0 72 16 52
2017 Information management 29 44 16 7 4 0 0 73 11 212
2017 Information technology 30 40 17 7 6 0 0 70 13 393
2017 Internal audit 32 40 17 7 3 0 0 73 10 40
2017 Evaluation 26 49 8 8 9 0 0 75 17 12
2017 Data sciences 23 34 25 4 13 0 0 58 17 19
2017 Policy 27 36 15 13 9 1 0 63 22 124
2017 Project management 29 39 17 11 4 1 0 68 15 529
2017 Other services to the public 31 32 17 12 7 1 0 64 19 234
2017 None of the above 22 33 21 14 8 1 0 56 23 751
2014 Client contact centre 21 41 19 12 7 1 0 62 19 658
2014 Compliance, inspection and enforcement 23 41 23 7 6 0 0 64 13 82
2014 Communications or public affairs 16 42 19 17 5 1 0 59 22 356
2014 Access to information and privacy 26 33 25 9 5 0 2 60 14 45
2014 Security 16 39 20 12 13 0 0 55 25 170
2014 Science and technology 19 38 25 9 8 0 0 57 18 133
2014 Library services 28 41 15 11 4 0 0 70 15 26
2014 Legal services 19 50 14 13 5 0 0 68 18 22
2014 Administration and operations 27 40 17 10 6 0 0 67 15 1540
2014 Human resources 33 45 12 5 4 0 0 79 9 521
2014 Financial management 25 45 17 8 5 0 0 69 13 557
2014 Procurement 30 44 14 8 4 0 0 75 12 1015
2014 Real property 23 38 20 13 6 0 0 61 19 1646
2014 Materiel management 29 32 24 5 10 0 0 61 15 68
2014 Information management 26 39 19 12 4 0 0 65 16 280
2014 Information technology 23 43 18 11 4 1 0 66 16 517
2014 Internal audit 41 37 12 6 4 0 0 78 10 49
2014 Evaluation 10 38 21 20 7 3 0 50 28 29
2014 Other services to the public 26 35 22 10 7 1 0 61 17 277
2014 None of the above 18 33 25 13 9 1 0 52 22 824

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 27 21 13 11 4 1 53 25 496
2017 Compliance, inspection and enforcement 18 39 20 6 14 4 0 60 20 51
2017 Communications or public affairs 14 29 18 19 11 8 2 47 33 253
2017 Access to information and privacy 32 30 16 8 8 6 0 66 17 37
2017 Security 24 26 20 13 16 2 0 50 29 181
2017 Science and technology 13 42 23 9 10 2 2 57 19 105
2017 Library services 41 29 12 6 6 7 0 76 12 16
2017 Legal services 28 30 11 21 6 5 0 61 28 20
2017 Administration and operations 32 24 18 12 10 4 0 58 23 1488
2017 Human resources 34 27 19 9 6 4 1 64 16 506
2017 Financial management 27 31 18 10 8 4 1 61 19 533
2017 Procurement 38 27 18 8 6 2 0 67 14 1023
2017 Real property 30 27 21 10 9 2 1 59 19 1160
2017 Materiel management 30 29 25 7 6 3 0 61 13 51
2017 Information management 27 28 18 9 9 8 0 60 20 212
2017 Information technology 27 29 21 11 7 5 0 58 19 393
2017 Internal audit 33 25 23 12 5 2 0 59 18 40
2017 Evaluation 28 35 9 18 9 0 0 64 27 11
2017 Data sciences 31 13 30 8 13 5 0 46 23 19
2017 Policy 16 24 23 19 14 3 1 42 35 124
2017 Project management 23 29 22 13 7 6 0 56 21 530
2017 Other services to the public 30 24 17 11 9 6 3 59 22 233
2017 None of the above 22 23 20 14 11 6 3 50 28 754
2014 Client contact centre 21 29 20 12 11 6 1 53 25 657
2014 Compliance, inspection and enforcement 23 29 19 9 13 7 0 56 23 82
2014 Communications or public affairs 17 23 19 19 10 9 3 45 33 356
2014 Access to information and privacy 28 30 7 19 12 2 2 61 32 45
2014 Security 18 23 21 14 18 5 1 44 34 170
2014 Science and technology 19 29 23 15 7 8 0 52 23 133
2014 Library services 35 19 25 4 12 0 4 57 17 26
2014 Legal services 14 29 31 9 0 18 0 52 11 22
2014 Administration and operations 25 27 22 11 11 4 0 54 23 1540
2014 Human resources 32 32 16 9 7 3 1 67 17 521
2014 Financial management 23 29 21 13 10 4 0 55 23 558
2014 Procurement 30 29 19 11 6 4 0 62 18 1016
2014 Real property 26 27 21 14 9 3 1 54 24 1646
2014 Materiel management 27 29 13 14 15 1 0 56 30 68
2014 Information management 25 29 23 13 7 3 0 55 20 280
2014 Information technology 24 26 27 12 7 3 0 52 20 517
2014 Internal audit 28 33 18 12 4 4 0 64 17 49
2014 Evaluation 10 38 21 10 17 3 0 50 28 29
2014 Other services to the public 25 23 19 13 10 7 4 54 25 277
2014 None of the above 20 21 20 16 12 8 3 46 32 825
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Client contact centre 24 42 34 495
2017 Compliance, inspection and enforcement 16 42 42 51
2017 Communications or public affairs 26 42 31 253
2017 Access to information and privacy 43 39 18 37
2017 Security 38 26 37 179
2017 Science and technology 26 44 30 104
2017 Library services 6 64 30 16
2017 Legal services 24 36 40 20
2017 Administration and operations 31 37 32 1490
2017 Human resources 36 31 33 505
2017 Financial management 32 37 31 535
2017 Procurement 27 43 30 1025
2017 Real property 29 37 33 1160
2017 Materiel management 25 33 43 52
2017 Information management 25 41 34 212
2017 Information technology 28 42 30 392
2017 Internal audit 23 48 30 40
2017 Evaluation 49 8 43 12
2017 Data sciences 21 36 43 19
2017 Policy 52 21 27 124
2017 Project management 23 39 38 530
2017 Other services to the public 13 60 27 234
2017 None of the above 20 50 30 753
2014 Client contact centre 26 42 31 656
2014 Compliance, inspection and enforcement 26 32 42 82
2014 Communications or public affairs 26 43 30 356
2014 Access to information and privacy 33 33 33 45
2014 Security 41 26 34 170
2014 Science and technology 26 45 28 133
2014 Library services 12 54 34 26
2014 Legal services 30 47 22 22
2014 Administration and operations 32 34 33 1541
2014 Human resources 38 34 28 520
2014 Financial management 36 31 33 559
2014 Procurement 27 38 35 1016
2014 Real property 25 37 38 1647
2014 Materiel management 43 28 28 68
2014 Information management 27 40 32 280
2014 Information technology 27 39 34 518
2014 Internal audit 24 35 41 49
2014 Evaluation 37 42 21 29
2014 Other services to the public 17 54 29 277
2014 None of the above 25 44 31 822

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Client contact centre 20 28 41 2 4 5 118
2017 Communications or public affairs 13 12 40 6 25 4 61
2017 Access to information and privacy 25 12 37 13 0 12 16
2017 Security 25 24 34 2 3 13 68
2017 Science and technology 26 11 52 3 4 3 27
2017 Administration and operations 14 31 36 5 8 7 456
2017 Human resources 15 27 29 5 16 9 181
2017 Financial management 10 33 41 5 5 6 175
2017 Procurement 23 34 31 6 1 6 274
2017 Real property 27 28 24 7 12 2 333
2017 Materiel management 36 28 36 0 0 0 14
2017 Information management 21 25 39 2 10 4 55
2017 Information technology 21 26 38 3 8 3 107
2017 Policy 13 21 54 6 0 6 67
2017 Project management 22 36 27 8 4 4 124
2017 Other services to the public 9 14 54 9 6 8 30
2017 None of the above 22 23 34 7 7 7 151
2014 Client contact centre 28 24 30 9 9999 9 173
2014 Compliance, inspection and enforcement 28 27 31 4 9999 9 22
2014 Communications or public affairs 10 15 54 13 9999 7 102
2014 Access to information and privacy 7 27 49 5 9999 12 15
2014 Security 15 12 52 10 9999 11 69
2014 Science and technology 33 22 27 14 9999 3 35
2014 Administration and operations 12 33 37 7 9999 11 504
2014 Human resources 12 27 34 5 9999 22 197
2014 Financial management 12 31 45 4 9999 8 203
2014 Procurement 24 33 27 6 9999 11 278
2014 Real property 31 27 21 12 9999 10 423
2014 Materiel management 19 25 35 0 9999 21 27
2014 Information management 13 37 33 4 9999 13 78
2014 Information technology 21 30 35 5 9999 9 143
2014 Internal audit 26 24 34 9 9999 9 12
2014 Evaluation 28 0 37 27 9999 9 11
2014 Other services to the public 35 19 32 4 9999 11 48
2014 None of the above 29 22 32 9 9999 7 210
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 14 86 494
2017 Compliance, inspection and enforcement 10 90 51
2017 Communications or public affairs 9 91 253
2017 Access to information and privacy 24 76 37
2017 Security 25 75 181
2017 Science and technology 16 84 105
2017 Administration and operations 16 84 1491
2017 Human resources 14 86 504
2017 Financial management 19 81 534
2017 Procurement 17 83 1025
2017 Real property 16 84 1158
2017 Materiel management 17 83 52
2017 Information management 17 83 212
2017 Information technology 14 86 392
2017 Policy 24 76 124
2017 Project management 17 83 530
2017 Other services to the public 14 86 234
2017 None of the above 13 87 753
2014 Client contact centre 15 85 655
2014 Compliance, inspection and enforcement 19 81 82
2014 Communications or public affairs 13 87 355
2014 Access to information and privacy 19 81 45
2014 Security 33 67 169
2014 Science and technology 11 89 133
2014 Administration and operations 20 80 1537
2014 Human resources 14 86 523
2014 Financial management 18 82 558
2014 Procurement 18 82 1014
2014 Real property 18 82 1643
2014 Materiel management 21 79 67
2014 Information management 17 83 278
2014 Information technology 13 87 518
2014 Internal audit 15 85 49
2014 Evaluation 24 76 29
2014 Other services to the public 17 83 277
2014 None of the above 18 82 824

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Client contact centre 43 70
2017 Communications or public affairs 31 26
2017 Security 52 45
2017 Science and technology 47 17
2017 Administration and operations 52 239
2017 Human resources 46 68
2017 Financial management 42 107
2017 Procurement 46 174
2017 Real property 50 193
2017 Information management 55 37
2017 Information technology 52 54
2017 Policy 26 31
2017 Project management 36 92
2017 Other services to the public 66 30
2017 None of the above 54 96
2014 Client contact centre 49 102
2014 Compliance, inspection and enforcement 31 16
2014 Communications or public affairs 43 47
2014 Security 51 55
2014 Science and technology 34 15
2014 Administration and operations 48 299
2014 Human resources 34 75
2014 Financial management 36 98
2014 Procurement 43 180
2014 Real property 50 292
2014 Materiel management 40 14
2014 Information management 47 47
2014 Information technology 54 67
2014 Other services to the public 48 46
2014 None of the above 42 145

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 65 70
2017 Communications or public affairs 73 26
2017 Security 79 45
2017 Science and technology 66 17
2017 Administration and operations 61 239
2017 Human resources 63 68
2017 Financial management 67 107
2017 Procurement 60 174
2017 Real property 63 193
2017 Information management 62 37
2017 Information technology 61 54
2017 Policy 81 31
2017 Project management 59 92
2017 Other services to the public 50 30
2017 None of the above 60 96
2014 Client contact centre 64 102
2014 Compliance, inspection and enforcement 56 16
2014 Communications or public affairs 59 47
2014 Security 73 55
2014 Science and technology 73 15
2014 Administration and operations 67 299
2014 Human resources 72 75
2014 Financial management 72 98
2014 Procurement 62 180
2014 Real property 58 292
2014 Materiel management 74 14
2014 Information management 57 47
2014 Information technology 60 67
2014 Other services to the public 62 46
2014 None of the above 67 145

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Administration and operations 7 239
2017 Human resources 6 68
2017 Financial management 10 107
2017 Procurement 10 174
2017 Real property 10 193
2017 Information technology 19 54
2017 Project management 7 92
2017 None of the above 10 96
2014 Client contact centre 6 102
2014 Security 11 55
2014 Science and technology 0 15
2014 Administration and operations 7 299
2014 Human resources 7 75
2014 Financial management 8 98
2014 Procurement 8 180
2014 Real property 12 292
2014 Information management 12 47
2014 Information technology 16 67
2014 None of the above 6 145

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 70
2017 Communications or public affairs 0 26
2017 Security 0 45
2017 Science and technology 0 17
2017 Administration and operations 0 239
2017 Human resources 0 68
2017 Financial management 0 107
2017 Procurement 0 174
2017 Information management 0 37
2017 Information technology 0 54
2017 Policy 0 31
2017 Other services to the public 0 30
2017 None of the above 0 96
2014 Client contact centre 0 102
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 47
2014 Security 0 55
2014 Science and technology 0 15
2014 Administration and operations 0 299
2014 Human resources 0 75
2014 Financial management 0 98
2014 Real property 0 292
2014 Materiel management 0 14
2014 Information management 0 47
2014 Information technology 0 67
2014 Other services to the public 0 46
2014 None of the above 0 145

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 70
2017 Security 0 45
2017 Administration and operations 6 239
2017 Financial management 8 107
2017 Procurement 12 174
2017 Real property 9 193
2017 Project management 16 92
2017 None of the above 8 96
2014 Client contact centre 6 102
2014 Administration and operations 5 299
2014 Human resources 11 75
2014 Procurement 17 180
2014 Real property 14 292
2014 None of the above 9 145

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 70
2017 Communications or public affairs 0 26
2017 Science and technology 0 17
2017 Administration and operations 5 239
2017 Financial management 0 107
2017 Procurement 4 174
2017 Real property 5 193
2017 Policy 0 31
2017 Project management 8 92
2017 None of the above 7 96
2014 Compliance, inspection and enforcement 0 16
2014 Science and technology 0 15
2014 Administration and operations 5 299
2014 Procurement 7 180
2014 Real property 6 292
2014 Materiel management 0 14
2014 Information management 0 47
2014 None of the above 4 145

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Administration and operations 4 239
2017 Procurement 5 174
2017 Real property 4 193
2017 Information management 0 37
2017 Information technology 0 54
2017 Policy 0 31
2017 Project management 6 92
2014 Client contact centre 5 102
2014 Compliance, inspection and enforcement 0 16
2014 Science and technology 0 15
2014 Administration and operations 3 299
2014 Financial management 5 98
2014 Real property 4 292
2014 Materiel management 0 14
2014 Information technology 8 67
2014 None of the above 4 145

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Client contact centre 42 70
2017 Communications or public affairs 43 26
2017 Security 53 45
2017 Administration and operations 33 239
2017 Human resources 39 68
2017 Financial management 40 107
2017 Procurement 37 174
2017 Real property 49 193
2017 Information management 27 37
2017 Information technology 44 54
2017 Policy 51 31
2017 Project management 41 92
2017 Other services to the public 38 30
2017 None of the above 40 96
2014 Client contact centre 29 102
2014 Compliance, inspection and enforcement 44 16
2014 Communications or public affairs 42 47
2014 Security 51 55
2014 Science and technology 41 15
2014 Administration and operations 44 299
2014 Human resources 30 75
2014 Financial management 37 98
2014 Procurement 45 180
2014 Real property 46 292
2014 Information management 26 47
2014 Information technology 33 67
2014 Other services to the public 31 45
2014 None of the above 44 145

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Client contact centre 51 70
2017 Communications or public affairs 38 26
2017 Security 53 45
2017 Science and technology 53 17
2017 Administration and operations 45 239
2017 Human resources 34 68
2017 Financial management 36 107
2017 Procurement 40 174
2017 Real property 43 193
2017 Information management 54 37
2017 Information technology 46 54
2017 Policy 52 31
2017 Project management 38 92
2017 Other services to the public 48 30
2017 None of the above 41 96
2014 Client contact centre 50 102
2014 Compliance, inspection and enforcement 37 16
2014 Communications or public affairs 31 47
2014 Security 44 55
2014 Science and technology 40 15
2014 Administration and operations 45 299
2014 Human resources 55 75
2014 Financial management 37 98
2014 Procurement 46 180
2014 Real property 39 292
2014 Materiel management 54 14
2014 Information management 38 47
2014 Information technology 39 67
2014 Other services to the public 41 45
2014 None of the above 46 145

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Client contact centre 33 70
2017 Communications or public affairs 35 26
2017 Security 53 45
2017 Science and technology 48 17
2017 Administration and operations 41 239
2017 Human resources 40 68
2017 Financial management 41 107
2017 Procurement 43 174
2017 Real property 47 193
2017 Information management 46 37
2017 Information technology 45 54
2017 Policy 61 31
2017 Project management 45 92
2017 Other services to the public 39 30
2017 None of the above 40 96
2014 Client contact centre 37 102
2014 Compliance, inspection and enforcement 37 16
2014 Communications or public affairs 35 47
2014 Security 47 55
2014 Science and technology 33 15
2014 Administration and operations 42 299
2014 Human resources 35 75
2014 Financial management 31 98
2014 Procurement 48 180
2014 Real property 42 292
2014 Materiel management 68 14
2014 Information management 34 47
2014 Information technology 45 67
2014 Other services to the public 44 45
2014 None of the above 36 145

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Client contact centre 45 70
2017 Communications or public affairs 47 26
2017 Security 51 45
2017 Science and technology 65 17
2017 Administration and operations 38 239
2017 Human resources 30 68
2017 Financial management 46 107
2017 Procurement 38 174
2017 Real property 37 193
2017 Information management 39 37
2017 Information technology 39 54
2017 Policy 35 31
2017 Project management 41 92
2017 Other services to the public 35 30
2017 None of the above 45 96
2014 Client contact centre 37 102
2014 Communications or public affairs 39 47
2014 Security 48 55
2014 Science and technology 47 15
2014 Administration and operations 38 299
2014 Human resources 60 75
2014 Financial management 39 98
2014 Procurement 34 180
2014 Real property 40 292
2014 Materiel management 61 14
2014 Information management 38 47
2014 Information technology 49 67
2014 Other services to the public 58 45
2014 None of the above 40 145

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Client contact centre 24 70
2017 Communications or public affairs 23 26
2017 Security 53 45
2017 Science and technology 48 17
2017 Administration and operations 30 239
2017 Human resources 36 68
2017 Financial management 34 107
2017 Procurement 33 174
2017 Real property 38 193
2017 Information management 29 37
2017 Information technology 28 54
2017 Policy 45 31
2017 Project management 30 92
2017 Other services to the public 18 30
2017 None of the above 30 96
2014 Client contact centre 19 102
2014 Compliance, inspection and enforcement 38 16
2014 Communications or public affairs 16 47
2014 Security 46 55
2014 Administration and operations 30 299
2014 Human resources 26 75
2014 Financial management 16 98
2014 Procurement 26 180
2014 Real property 30 292
2014 Materiel management 47 14
2014 Information management 17 47
2014 Information technology 20 67
2014 Other services to the public 24 45
2014 None of the above 25 145

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Client contact centre 62 70
2017 Communications or public affairs 69 26
2017 Security 53 45
2017 Science and technology 82 17
2017 Administration and operations 52 239
2017 Human resources 49 68
2017 Financial management 67 107
2017 Procurement 56 174
2017 Real property 56 193
2017 Information management 57 37
2017 Information technology 51 54
2017 Policy 55 31
2017 Project management 54 92
2017 Other services to the public 59 30
2017 None of the above 67 96
2014 Client contact centre 62 102
2014 Compliance, inspection and enforcement 31 16
2014 Communications or public affairs 74 47
2014 Security 52 55
2014 Science and technology 54 15
2014 Administration and operations 54 299
2014 Human resources 58 75
2014 Financial management 50 98
2014 Procurement 61 180
2014 Real property 59 292
2014 Materiel management 81 14
2014 Information management 60 47
2014 Information technology 51 67
2014 Other services to the public 64 45
2014 None of the above 51 145

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Client contact centre 37 70
2017 Communications or public affairs 27 26
2017 Security 38 45
2017 Science and technology 47 17
2017 Administration and operations 32 239
2017 Human resources 33 68
2017 Financial management 33 107
2017 Procurement 30 174
2017 Real property 39 193
2017 Information management 38 37
2017 Information technology 27 54
2017 Policy 48 31
2017 Project management 26 92
2017 Other services to the public 24 30
2017 None of the above 32 96
2014 Client contact centre 30 102
2014 Compliance, inspection and enforcement 38 16
2014 Communications or public affairs 28 47
2014 Security 43 55
2014 Science and technology 40 15
2014 Administration and operations 31 299
2014 Human resources 40 75
2014 Financial management 21 98
2014 Procurement 39 180
2014 Real property 34 292
2014 Materiel management 54 14
2014 Information management 40 47
2014 Information technology 27 67
2014 Other services to the public 49 45
2014 None of the above 34 145

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 70
2017 Communications or public affairs 0 26
2017 Real property 4 193
2017 Information management 0 37
2017 Policy 0 31
2017 Other services to the public 0 30
2017 None of the above 0 96
2014 Client contact centre 0 102
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 47
2014 Security 0 55
2014 Science and technology 0 15
2014 Administration and operations 0 299
2014 Human resources 0 75
2014 Materiel management 0 14
2014 Information management 0 47
2014 Information technology 0 67
2014 Other services to the public 0 45
2014 None of the above 0 145

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 70
2017 Security 0 45
2017 Administration and operations 7 239
2017 Financial management 8 107
2017 Procurement 5 174
2017 Real property 5 193
2017 Project management 8 92
2017 None of the above 7 96
2014 Client contact centre 5 102
2014 Communications or public affairs 11 47
2014 Administration and operations 10 299
2014 Procurement 6 180
2014 Real property 3 292
2014 None of the above 3 145

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Client contact centre 10 70
2017 Security 14 45
2017 Administration and operations 8 239
2017 Human resources 8 68
2017 Financial management 12 107
2017 Procurement 7 174
2017 Real property 16 193
2017 Information management 13 37
2017 Information technology 11 54
2017 Policy 20 31
2017 Project management 14 92
2017 None of the above 9 96
2014 Client contact centre 15 102
2014 Security 17 55
2014 Administration and operations 11 299
2014 Human resources 12 75
2014 Financial management 12 98
2014 Procurement 13 180
2014 Real property 12 292
2014 Information management 11 47
2014 Information technology 9 67
2014 None of the above 12 145

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Client contact centre 40 70
2017 Communications or public affairs 27 26
2017 Security 65 45
2017 Science and technology 30 17
2017 Administration and operations 48 239
2017 Human resources 39 68
2017 Financial management 45 107
2017 Procurement 42 174
2017 Real property 45 193
2017 Information management 52 37
2017 Information technology 41 54
2017 Policy 55 31
2017 Project management 43 92
2017 Other services to the public 39 30
2017 None of the above 44 96
2014 Client contact centre 47 102
2014 Compliance, inspection and enforcement 37 16
2014 Communications or public affairs 30 47
2014 Security 49 55
2014 Administration and operations 44 299
2014 Human resources 40 75
2014 Financial management 37 98
2014 Procurement 43 180
2014 Real property 42 292
2014 Materiel management 68 14
2014 Information management 55 47
2014 Information technology 43 67
2014 Other services to the public 45 45
2014 None of the above 48 145

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 70
2017 Communications or public affairs 27 26
2017 Security 39 45
2017 Administration and operations 23 239
2017 Human resources 27 68
2017 Financial management 29 107
2017 Procurement 21 174
2017 Real property 34 193
2017 Information management 18 37
2017 Information technology 19 54
2017 Policy 29 31
2017 Project management 15 92
2017 Other services to the public 31 30
2017 None of the above 23 96
2014 Client contact centre 15 102
2014 Communications or public affairs 27 47
2014 Security 31 55
2014 Administration and operations 32 299
2014 Human resources 19 75
2014 Financial management 35 98
2014 Procurement 33 180
2014 Real property 31 292
2014 Information technology 20 67
2014 Other services to the public 35 45
2014 None of the above 29 145

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 15 70
2017 Security 25 45
2017 Science and technology 0 17
2017 Administration and operations 18 239
2017 Human resources 11 68
2017 Financial management 12 107
2017 Procurement 14 174
2017 Real property 13 193
2017 Information technology 13 54
2017 Policy 16 31
2017 Project management 9 92
2017 None of the above 18 96
2014 Client contact centre 15 102
2014 Communications or public affairs 16 47
2014 Security 20 55
2014 Science and technology 0 15
2014 Administration and operations 15 299
2014 Human resources 12 75
2014 Financial management 13 98
2014 Procurement 13 180
2014 Real property 15 292
2014 Information management 13 47
2014 Information technology 14 67
2014 Other services to the public 18 45
2014 None of the above 14 145

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 54 70
2017 Communications or public affairs 58 26
2017 Security 40 45
2017 Science and technology 75 17
2017 Administration and operations 55 239
2017 Human resources 57 69
2017 Financial management 58 107
2017 Procurement 55 174
2017 Real property 57 193
2017 Information management 53 37
2017 Information technology 54 54
2017 Policy 55 31
2017 Project management 56 92
2017 Other services to the public 57 30
2017 None of the above 51 96
2014 Client contact centre 46 102
2014 Compliance, inspection and enforcement 57 16
2014 Communications or public affairs 43 46
2014 Security 67 55
2014 Science and technology 46 15
2014 Administration and operations 55 299
2014 Human resources 53 75
2014 Financial management 51 98
2014 Procurement 56 180
2014 Real property 54 292
2014 Materiel management 52 14
2014 Information management 53 47
2014 Information technology 46 67
2014 Other services to the public 45 46
2014 None of the above 51 145

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 25 70
2017 Communications or public affairs 19 26
2017 Science and technology 52 17
2017 Administration and operations 27 239
2017 Human resources 18 69
2017 Financial management 35 107
2017 Procurement 29 174
2017 Real property 30 193
2017 Information management 40 37
2017 Information technology 24 54
2017 Policy 20 31
2017 Project management 28 92
2017 Other services to the public 23 30
2017 None of the above 19 96
2014 Client contact centre 31 102
2014 Communications or public affairs 28 46
2014 Security 33 55
2014 Administration and operations 29 299
2014 Human resources 33 75
2014 Financial management 24 98
2014 Procurement 36 180
2014 Real property 28 292
2014 Information management 25 47
2014 Information technology 29 67
2014 Other services to the public 19 46
2014 None of the above 35 145

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 13 70
2017 Security 13 45
2017 Science and technology 30 17
2017 Administration and operations 10 239
2017 Human resources 12 69
2017 Financial management 17 107
2017 Procurement 12 174
2017 Real property 14 193
2017 Information management 16 37
2017 Information technology 18 54
2017 Policy 25 31
2017 Project management 11 92
2017 None of the above 10 96
2014 Client contact centre 11 102
2014 Security 30 55
2014 Administration and operations 11 299
2014 Human resources 10 75
2014 Financial management 14 98
2014 Procurement 16 180
2014 Real property 16 292
2014 Information management 17 47
2014 Information technology 18 67
2014 Other services to the public 14 46
2014 None of the above 12 145

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 22 70
2017 Security 16 45
2017 Administration and operations 18 239
2017 Human resources 8 69
2017 Financial management 16 107
2017 Procurement 18 174
2017 Real property 21 193
2017 Information management 27 37
2017 Information technology 20 54
2017 Project management 20 92
2017 Other services to the public 35 30
2017 None of the above 20 96
2014 Client contact centre 20 102
2014 Security 22 55
2014 Administration and operations 20 299
2014 Human resources 14 75
2014 Financial management 11 98
2014 Procurement 22 180
2014 Real property 19 292
2014 Information management 23 47
2014 Information technology 23 67
2014 Other services to the public 27 46
2014 None of the above 18 145

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 11 70
2017 Administration and operations 9 239
2017 Human resources 8 69
2017 Financial management 7 107
2017 Procurement 10 174
2017 Real property 8 193
2017 Information management 16 37
2017 Information technology 13 54
2017 Policy 19 31
2017 Project management 7 92
2017 None of the above 10 96
2014 Client contact centre 14 102
2014 Security 13 55
2014 Science and technology 0 15
2014 Administration and operations 13 299
2014 Human resources 13 75
2014 Financial management 9 98
2014 Procurement 10 180
2014 Real property 11 292
2014 Materiel management 0 14
2014 Information management 11 47
2014 Information technology 15 67
2014 Other services to the public 11 46
2014 None of the above 7 145

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 70
2017 Communications or public affairs 0 26
2017 Science and technology 0 17
2017 Administration and operations 6 239
2017 Financial management 5 107
2017 Procurement 7 174
2017 Real property 9 193
2017 Project management 9 92
2017 Other services to the public 21 30
2017 None of the above 9 96
2014 Client contact centre 8 102
2014 Compliance, inspection and enforcement 0 16
2014 Administration and operations 7 299
2014 Human resources 7 75
2014 Procurement 6 180
2014 Real property 6 292
2014 None of the above 5 145

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 8 70
2017 Administration and operations 9 239
2017 Human resources 7 69
2017 Financial management 14 107
2017 Procurement 9 174
2017 Real property 13 193
2017 Information management 0 37
2017 Information technology 13 54
2017 Project management 14 92
2017 None of the above 14 96
2014 Client contact centre 16 102
2014 Communications or public affairs 21 46
2014 Security 33 55
2014 Administration and operations 18 299
2014 Human resources 18 75
2014 Financial management 12 98
2014 Procurement 18 180
2014 Real property 21 292
2014 Information technology 12 67
2014 Other services to the public 19 46
2014 None of the above 22 145

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 8 70
2017 Communications or public affairs 19 26
2017 Security 11 45
2017 Administration and operations 15 239
2017 Human resources 12 69
2017 Financial management 16 107
2017 Procurement 9 174
2017 Real property 12 193
2017 Information technology 11 54
2017 Project management 10 92
2017 None of the above 14 96
2014 Client contact centre 14 102
2014 Compliance, inspection and enforcement 0 16
2014 Security 14 55
2014 Administration and operations 12 299
2014 Human resources 9 75
2014 Financial management 8 98
2014 Procurement 12 180
2014 Real property 11 292
2014 Information technology 13 67
2014 None of the above 14 145

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 22 70
2017 Communications or public affairs 27 26
2017 Security 31 45
2017 Administration and operations 22 239
2017 Human resources 28 69
2017 Financial management 24 107
2017 Procurement 24 174
2017 Real property 23 193
2017 Information management 22 37
2017 Information technology 31 54
2017 Policy 26 31
2017 Project management 22 92
2017 Other services to the public 24 30
2017 None of the above 25 96
2014 Client contact centre 22 102
2014 Compliance, inspection and enforcement 31 16
2014 Communications or public affairs 43 46
2014 Security 13 55
2014 Science and technology 33 15
2014 Administration and operations 22 299
2014 Human resources 27 75
2014 Financial management 30 98
2014 Procurement 20 180
2014 Real property 21 292
2014 Information management 34 47
2014 Information technology 27 67
2014 Other services to the public 21 46
2014 None of the above 19 145

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 23 65
2017 Administration and operations 11 225
2017 Human resources 10 67
2017 Financial management 12 102
2017 Procurement 13 162
2017 Real property 9 179
2017 Information management 17 34
2017 Information technology 22 49
2017 Project management 14 84
2017 Other services to the public 18 24
2017 None of the above 17 86
2014 Client contact centre 13 94
2014 Communications or public affairs 13 45
2014 Security 14 51
2014 Administration and operations 14 277
2014 Human resources 8 70
2014 Financial management 10 94
2014 Procurement 16 169
2014 Real property 13 275
2014 Information management 24 45
2014 Information technology 16 65
2014 Other services to the public 11 43
2014 None of the above 9 137

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 15 65
2017 Communications or public affairs 27 26
2017 Administration and operations 17 225
2017 Human resources 19 67
2017 Financial management 19 102
2017 Procurement 28 162
2017 Real property 15 179
2017 Information management 15 34
2017 Information technology 18 49
2017 Project management 24 84
2017 Other services to the public 30 24
2017 None of the above 22 86
2014 Client contact centre 20 94
2014 Communications or public affairs 26 45
2014 Security 10 51
2014 Administration and operations 12 277
2014 Human resources 21 70
2014 Financial management 14 94
2014 Procurement 17 169
2014 Real property 16 275
2014 Information management 18 45
2014 Information technology 20 65
2014 Other services to the public 11 43
2014 None of the above 22 137

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 8 65
2017 Administration and operations 12 225
2017 Human resources 11 67
2017 Financial management 13 102
2017 Procurement 10 162
2017 Real property 9 179
2017 Information management 24 34
2017 Information technology 20 49
2017 Project management 13 84
2017 None of the above 14 86
2014 Client contact centre 12 94
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 16 45
2014 Science and technology 0 14
2014 Administration and operations 12 277
2014 Human resources 9 70
2014 Financial management 8 94
2014 Procurement 15 169
2014 Real property 10 275
2014 Information management 16 45
2014 Information technology 14 65
2014 None of the above 11 137

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 65
2017 Security 0 42
2017 Administration and operations 6 225
2017 Financial management 10 102
2017 Procurement 12 162
2017 Real property 4 179
2017 Project management 8 84
2017 Other services to the public 0 24
2014 Client contact centre 7 94
2014 Science and technology 0 14
2014 Administration and operations 9 277
2014 Human resources 9 70
2014 Financial management 12 94
2014 Procurement 14 169
2014 Real property 6 275
2014 Information management 11 45
2014 None of the above 6 137

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 65
2017 Security 12 42
2017 Administration and operations 11 225
2017 Human resources 12 67
2017 Financial management 12 102
2017 Procurement 10 162
2017 Real property 10 179
2017 Information technology 10 49
2017 Project management 14 84
2017 None of the above 9 86
2014 Client contact centre 9 94
2014 Security 11 51
2014 Administration and operations 12 277
2014 Financial management 12 94
2014 Procurement 15 169
2014 Real property 11 275
2014 Information management 13 45
2014 Information technology 14 65
2014 None of the above 7 137

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 19 26
2017 Security 23 42
2017 Administration and operations 13 225
2017 Human resources 15 67
2017 Financial management 9 102
2017 Procurement 10 162
2017 Real property 13 179
2017 Information management 17 34
2017 Information technology 16 49
2017 Project management 10 84
2017 None of the above 11 86
2014 Client contact centre 11 94
2014 Communications or public affairs 18 45
2014 Security 18 51
2014 Administration and operations 13 277
2014 Human resources 7 70
2014 Financial management 15 94
2014 Procurement 11 169
2014 Real property 13 275
2014 Information management 11 45
2014 Information technology 11 65
2014 None of the above 17 137

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 12 65
2017 Communications or public affairs 30 26
2017 Security 12 42
2017 Administration and operations 23 225
2017 Human resources 21 67
2017 Financial management 17 102
2017 Procurement 24 162
2017 Real property 18 179
2017 Information technology 20 49
2017 Policy 17 30
2017 Project management 12 84
2017 None of the above 13 86
2014 Client contact centre 10 94
2014 Communications or public affairs 12 45
2014 Security 25 51
2014 Administration and operations 16 277
2014 Human resources 24 70
2014 Financial management 17 94
2014 Procurement 18 169
2014 Real property 10 275
2014 Information technology 17 65
2014 Other services to the public 14 43
2014 None of the above 10 137

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 13 65
2017 Security 17 42
2017 Administration and operations 7 225
2017 Human resources 11 67
2017 Financial management 12 102
2017 Procurement 5 162
2017 Real property 7 179
2017 None of the above 20 86
2014 Client contact centre 6 94
2014 Administration and operations 6 277
2014 Human resources 8 70
2014 Financial management 9 94
2014 Real property 10 275
2014 Materiel management 0 12
2014 Other services to the public 13 43
2014 None of the above 7 137

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 65
2017 Communications or public affairs 19 26
2017 Security 13 42
2017 Administration and operations 9 225
2017 Human resources 14 67
2017 Financial management 14 102
2017 Procurement 14 162
2017 Real property 7 179
2017 Information management 23 34
2017 Information technology 10 49
2017 Project management 6 84
2017 Other services to the public 0 24
2017 None of the above 16 86
2014 Client contact centre 16 94
2014 Communications or public affairs 18 45
2014 Administration and operations 14 277
2014 Human resources 9 70
2014 Financial management 15 94
2014 Procurement 9 169
2014 Real property 10 275
2014 Information management 11 45
2014 Information technology 13 65
2014 None of the above 16 137

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 24 65
2017 Communications or public affairs 23 26
2017 Security 31 42
2017 Administration and operations 21 225
2017 Human resources 17 67
2017 Financial management 28 102
2017 Procurement 24 162
2017 Real property 24 179
2017 Information management 20 34
2017 Information technology 20 49
2017 Policy 37 30
2017 Project management 27 84
2017 Other services to the public 43 24
2017 None of the above 26 86
2014 Client contact centre 17 94
2014 Communications or public affairs 21 45
2014 Security 23 51
2014 Administration and operations 28 277
2014 Human resources 17 70
2014 Financial management 25 94
2014 Procurement 24 169
2014 Real property 23 275
2014 Materiel management 41 12
2014 Information management 20 45
2014 Information technology 22 65
2014 Other services to the public 31 43
2014 None of the above 26 137

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 10 65
2017 Security 0 42
2017 Administration and operations 7 225
2017 Financial management 17 102
2017 Procurement 6 162
2017 Real property 9 179
2017 Information technology 10 49
2017 Policy 17 30
2017 Project management 18 84
2017 None of the above 10 86
2014 Client contact centre 9 94
2014 Security 12 51
2014 Administration and operations 11 277
2014 Human resources 9 70
2014 Financial management 11 94
2014 Procurement 8 169
2014 Real property 8 275
2014 Information technology 8 65
2014 None of the above 7 137

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 39 65
2017 Communications or public affairs 46 26
2017 Security 62 42
2017 Science and technology 37 17
2017 Administration and operations 44 225
2017 Human resources 43 67
2017 Financial management 50 102
2017 Procurement 38 162
2017 Real property 43 179
2017 Information management 30 34
2017 Information technology 45 49
2017 Policy 60 30
2017 Project management 50 84
2017 Other services to the public 35 24
2017 None of the above 49 86
2014 Client contact centre 36 94
2014 Compliance, inspection and enforcement 43 16
2014 Communications or public affairs 47 45
2014 Security 41 51
2014 Science and technology 50 14
2014 Administration and operations 50 277
2014 Human resources 44 70
2014 Financial management 53 94
2014 Procurement 36 169
2014 Real property 43 275
2014 Materiel management 50 12
2014 Information management 27 45
2014 Information technology 40 65
2014 Other services to the public 45 43
2014 None of the above 44 137

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Procurement 0 162
2017 Information management 0 34
2014 Compliance, inspection and enforcement 0 16
2014 Communications or public affairs 0 45
2014 Science and technology 0 14
2014 Administration and operations 2 277
2014 Human resources 0 70
2014 Real property 2 275
2014 Materiel management 0 12
2014 Information technology 0 65
2014 None of the above 0 137

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 48 65
2017 Communications or public affairs 38 26
2017 Security 64 42
2017 Science and technology 36 17
2017 Administration and operations 44 225
2017 Human resources 41 67
2017 Financial management 49 102
2017 Procurement 49 162
2017 Real property 55 179
2017 Information management 59 34
2017 Information technology 49 49
2017 Policy 63 30
2017 Project management 47 84
2017 Other services to the public 42 24
2017 None of the above 48 86
2014 Client contact centre 43 94
2014 Compliance, inspection and enforcement 50 16
2014 Communications or public affairs 59 45
2014 Security 53 51
2014 Science and technology 50 14
2014 Administration and operations 51 277
2014 Human resources 60 70
2014 Financial management 43 94
2014 Procurement 53 169
2014 Real property 52 275
2014 Materiel management 66 12
2014 Information management 45 45
2014 Information technology 52 65
2014 Other services to the public 49 43
2014 None of the above 48 137

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 65
2017 Communications or public affairs 0 26
2017 Science and technology 0 17
2017 Human resources 0 67
2017 Financial management 0 102
2017 Information management 0 34
2017 Information technology 0 49
2017 Policy 0 30
2017 Other services to the public 0 24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 14 65
2017 Security 17 42
2017 Administration and operations 12 225
2017 Human resources 20 67
2017 Financial management 11 102
2017 Procurement 11 162
2017 Real property 15 179
2017 Project management 7 84
2017 None of the above 12 86
2014 Client contact centre 15 94
2014 Security 18 51
2014 Science and technology 0 14
2014 Administration and operations 11 277
2014 Human resources 17 70
2014 Financial management 13 94
2014 Procurement 17 169
2014 Real property 11 275
2014 Information management 13 45
2014 Information technology 14 65
2014 Other services to the public 13 43
2014 None of the above 14 137

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 91 9 70
2017 Communications or public affairs 81 19 26
2017 Security 100 0 45
2017 Science and technology 100 0 17
2017 Administration and operations 89 11 240
2017 Human resources 93 7 69
2017 Financial management 92 8 107
2017 Procurement 89 11 174
2017 Real property 93 7 193
2017 Information management 97 3 37
2017 Information technology 85 15 55
2017 Policy 87 13 31
2017 Project management 96 4 92
2017 Other services to the public 94 6 30
2017 None of the above 94 6 96

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 14 19 20 2 5 31 9 55 12 496
2017 Compliance, inspection and enforcement 18 18 17 13 6 26 2 50 26 51
2017 Communications or public affairs 9 13 12 4 2 48 11 55 16 253
2017 Access to information and privacy 14 17 24 5 8 33 0 45 20 37
2017 Security 13 19 24 10 12 18 3 42 28 182
2017 Science and technology 9 21 27 1 7 24 10 46 12 105
2017 Library services 6 6 18 0 6 48 17 33 16 16
2017 Legal services 15 14 11 15 6 19 20 48 34 20
2017 Administration and operations 17 20 18 6 6 25 8 55 18 1491
2017 Human resources 14 26 18 5 3 26 9 61 12 506
2017 Financial management 16 19 17 6 7 26 9 53 20 533
2017 Procurement 20 19 22 4 5 23 7 56 13 1024
2017 Real property 18 20 20 8 6 21 8 53 19 1160
2017 Materiel management 21 23 18 0 11 21 7 61 15 52
2017 Information management 14 24 19 7 5 25 6 54 18 212
2017 Information technology 16 20 14 4 3 32 12 64 12 390
2017 Internal audit 20 13 8 5 3 40 12 68 16 40
2017 Evaluation 8 8 24 0 8 43 8 33 17 12
2017 Data sciences 18 9 29 4 9 22 9 39 19 19
2017 Policy 10 11 13 6 15 35 11 40 37 124
2017 Project management 12 22 19 6 7 28 6 51 20 529
2017 Other services to the public 17 16 16 4 6 31 10 56 16 234
2017 None of the above 13 15 17 4 5 36 10 52 18 753
2014 Client contact centre 14 20 20 4 5 29 8 53 14 658
2014 Compliance, inspection and enforcement 16 18 23 2 10 24 7 49 18 82
2014 Communications or public affairs 8 15 15 4 4 45 8 50 18 356
2014 Access to information and privacy 15 20 18 5 5 29 9 56 15 45
2014 Security 18 9 27 6 18 18 5 35 31 170
2014 Science and technology 11 18 19 4 5 32 10 51 15 133
2014 Library services 17 15 12 0 4 45 6 66 8 26
2014 Legal services 19 9 18 5 9 40 0 47 23 22
2014 Administration and operations 14 19 19 6 7 25 9 51 20 1540
2014 Human resources 17 19 22 4 3 27 8 56 11 523
2014 Financial management 14 21 17 4 5 32 7 58 14 558
2014 Procurement 17 18 23 5 5 26 6 51 15 1016
2014 Real property 17 18 23 6 7 23 7 50 18 1648
2014 Materiel management 26 12 19 7 12 13 11 50 25 68
2014 Information management 18 19 22 6 3 26 7 55 13 280
2014 Information technology 15 18 19 5 3 31 10 56 12 517
2014 Internal audit 4 14 25 2 2 43 10 39 9 49
2014 Evaluation 14 24 18 7 13 21 3 50 27 29
2014 Other services to the public 9 17 17 7 6 38 7 46 24 277
2014 None of the above 9 16 17 8 6 36 9 45 25 823

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 30 18 3 4 18 2 69 9 491
2017 Compliance, inspection and enforcement 34 35 15 6 6 2 2 72 12 51
2017 Communications or public affairs 20 28 15 5 2 28 2 69 10 252
2017 Access to information and privacy 22 40 19 6 5 5 3 67 12 37
2017 Security 27 29 17 11 8 7 2 61 21 180
2017 Science and technology 22 37 15 8 6 9 2 66 16 105
2017 Library services 29 17 12 6 0 30 6 73 9 16
2017 Legal services 33 21 26 0 6 15 0 63 6 20
2017 Administration and operations 30 32 16 6 5 11 1 71 11 1489
2017 Human resources 26 38 18 5 2 8 3 72 8 504
2017 Financial management 28 39 15 3 5 8 1 73 9 533
2017 Procurement 33 34 17 4 4 8 1 73 8 1021
2017 Real property 29 34 17 6 5 8 1 70 11 1159
2017 Materiel management 30 43 8 2 9 7 2 79 12 52
2017 Information management 27 36 16 6 4 11 0 71 11 212
2017 Information technology 30 36 14 2 2 13 2 78 5 393
2017 Internal audit 33 35 13 5 3 10 3 77 8 40
2017 Evaluation 26 33 16 8 0 16 0 71 10 12
2017 Data sciences 22 17 34 4 9 14 0 46 15 19
2017 Policy 25 30 13 8 12 11 2 63 23 124
2017 Project management 26 35 17 7 5 9 1 68 13 529
2017 Other services to the public 26 26 19 4 4 18 3 66 11 234
2017 None of the above 22 31 15 5 5 21 2 68 13 754
2014 Client contact centre 24 30 20 4 4 16 2 65 11 658
2014 Compliance, inspection and enforcement 32 28 16 4 6 14 0 70 11 82
2014 Communications or public affairs 15 37 15 5 3 24 1 69 11 356
2014 Access to information and privacy 27 33 16 9 2 7 5 69 13 45
2014 Security 29 20 27 6 10 8 0 54 17 170
2014 Science and technology 17 39 22 4 3 13 2 67 8 133
2014 Library services 17 38 11 4 4 26 0 74 11 26
2014 Legal services 27 23 4 14 0 32 0 74 20 22
2014 Administration and operations 24 34 19 5 5 12 1 66 12 1539
2014 Human resources 28 37 17 4 2 10 2 74 7 523
2014 Financial management 24 33 18 6 3 14 1 68 11 559
2014 Procurement 28 30 20 5 3 14 1 68 9 1016
2014 Real property 27 29 21 6 5 11 1 64 12 1648
2014 Materiel management 31 24 16 4 11 11 3 64 17 68
2014 Information management 26 27 24 6 2 14 1 62 9 280
2014 Information technology 23 36 18 4 3 14 3 71 7 516
2014 Internal audit 24 33 20 8 0 14 0 66 10 49
2014 Evaluation 24 24 14 14 10 14 0 56 28 29
2014 Other services to the public 23 31 19 6 3 17 1 66 12 277
2014 None of the above 17 28 19 7 4 23 2 60 15 823
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 51 15 6 1 3 2 77 7 495
2017 Compliance, inspection and enforcement 29 53 8 4 3 0 4 85 7 51
2017 Communications or public affairs 18 56 9 8 2 2 6 80 11 253
2017 Access to information and privacy 18 53 20 8 0 0 0 72 8 37
2017 Security 34 48 11 3 1 1 4 85 3 180
2017 Science and technology 13 60 12 12 1 2 0 74 13 105
2017 Library services 18 64 18 0 0 0 0 82 0 16
2017 Legal services 30 29 30 11 0 0 0 59 11 20
2017 Administration and operations 34 48 7 5 1 1 3 86 6 1492
2017 Human resources 31 33 9 6 3 1 17 78 11 505
2017 Financial management 31 45 9 5 2 1 7 82 8 534
2017 Procurement 30 49 9 5 1 1 6 85 6 1026
2017 Real property 27 50 10 4 1 1 7 83 6 1160
2017 Materiel management 33 44 12 5 3 0 2 79 9 52
2017 Information management 25 49 10 10 2 1 4 77 12 212
2017 Information technology 32 48 10 5 1 1 4 84 6 391
2017 Internal audit 37 38 3 5 3 3 12 88 9 40
2017 Evaluation 17 57 8 0 10 0 8 81 11 12
2017 Data sciences 13 44 18 21 0 0 4 60 22 19
2017 Policy 37 44 8 4 0 0 7 87 4 124
2017 Project management 24 57 8 5 2 1 2 84 8 530
2017 Other services to the public 27 45 13 6 2 1 5 77 9 234
2017 None of the above 25 48 11 7 2 3 4 79 9 753
2014 Client contact centre 25 51 14 5 1 2 2 79 7 656
2014 Compliance, inspection and enforcement 31 52 9 2 1 1 3 87 4 82
2014 Communications or public affairs 21 56 11 7 1 2 4 81 8 355
2014 Access to information and privacy 24 43 16 9 2 2 4 72 12 45
2014 Security 24 50 14 6 1 2 3 78 7 169
2014 Science and technology 18 64 8 8 1 0 1 83 9 133
2014 Library services 14 45 21 9 4 0 7 64 14 26
2014 Legal services 43 39 5 5 0 9 0 89 6 22
2014 Administration and operations 31 50 10 4 1 2 3 85 5 1538
2014 Human resources 34 38 6 2 1 1 17 88 4 523
2014 Financial management 29 51 11 3 1 2 3 85 3 559
2014 Procurement 30 52 9 3 1 1 5 86 4 1016
2014 Real property 26 54 11 4 1 1 3 84 5 1646
2014 Materiel management 24 54 9 10 0 0 3 81 10 68
2014 Information management 27 50 9 6 2 3 4 82 8 280
2014 Information technology 28 53 12 2 1 1 3 85 3 516
2014 Internal audit 21 48 11 6 4 2 7 77 12 48
2014 Evaluation 14 45 21 7 0 3 10 68 8 29
2014 Other services to the public 20 49 17 5 3 4 3 74 8 277
2014 None of the above 23 54 11 5 1 1 4 82 7 825

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 28 23 5 3 23 6 55 11 495
2017 Compliance, inspection and enforcement 11 15 29 15 8 18 4 34 29 51
2017 Communications or public affairs 4 18 20 11 3 33 11 40 24 252
2017 Access to information and privacy 8 27 19 13 3 17 13 50 23 37
2017 Security 10 23 25 9 9 16 9 43 24 182
2017 Science and technology 4 27 24 13 5 24 4 43 24 105
2017 Library services 12 17 25 12 6 29 0 41 25 16
2017 Legal services 5 46 5 0 5 34 6 84 8 20
2017 Administration and operations 15 27 19 6 4 22 8 60 14 1484
2017 Human resources 11 21 16 6 3 22 21 56 15 506
2017 Financial management 12 22 19 5 4 26 13 55 15 535
2017 Procurement 13 28 21 5 4 22 8 58 12 1022
2017 Real property 12 24 25 7 5 19 9 49 16 1157
2017 Materiel management 12 36 25 2 7 12 5 59 10 52
2017 Information management 12 28 19 6 2 26 7 60 12 209
2017 Information technology 11 26 22 3 3 25 9 56 11 392
2017 Internal audit 20 13 13 0 3 35 17 69 5 40
2017 Evaluation 0 18 26 0 9 37 9 34 17 11
2017 Data sciences 4 17 13 13 0 40 13 46 27 19
2017 Policy 8 17 21 5 3 33 14 46 15 124
2017 Project management 9 24 25 7 5 22 8 47 17 530
2017 Other services to the public 15 23 21 8 7 17 8 51 20 233
2017 None of the above 9 24 21 10 6 23 7 47 23 753
2014 Client contact centre 10 28 22 8 5 23 5 52 18 657
2014 Compliance, inspection and enforcement 8 20 22 9 6 25 10 44 23 82
2014 Communications or public affairs 8 21 22 14 2 24 9 43 24 356
2014 Access to information and privacy 11 20 28 11 0 22 8 44 16 45
2014 Security 14 22 24 7 8 19 8 49 19 170
2014 Science and technology 5 31 25 9 4 21 6 49 17 133
2014 Library services 7 20 16 5 4 34 14 53 17 26
2014 Legal services 15 13 23 9 0 40 0 46 15 22
2014 Administration and operations 12 24 23 6 5 21 10 52 15 1539
2014 Human resources 15 19 18 4 2 21 20 59 11 523
2014 Financial management 12 25 20 4 3 27 9 57 11 559
2014 Procurement 11 20 26 8 5 21 9 44 18 1016
2014 Real property 10 24 29 9 5 16 8 44 18 1646
2014 Materiel management 8 17 34 5 12 14 9 33 23 67
2014 Information management 10 24 27 5 5 21 8 48 14 279
2014 Information technology 9 26 23 6 3 23 10 52 12 517
2014 Internal audit 6 8 27 10 0 29 19 28 20 49
2014 Evaluation 10 28 14 10 3 17 17 58 21 29
2014 Other services to the public 6 23 27 11 5 23 5 40 22 274
2014 None of the above 7 21 21 12 6 24 9 43 26 825

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 36 12 2 1 9 2 83 4 495
2017 Compliance, inspection and enforcement 38 38 10 2 2 8 2 85 4 51
2017 Communications or public affairs 39 34 7 1 0 12 6 90 1 252
2017 Access to information and privacy 41 23 11 5 11 8 0 70 18 36
2017 Security 38 29 18 5 1 5 4 74 6 181
2017 Science and technology 24 54 6 3 3 10 1 87 6 105
2017 Library services 52 36 6 0 0 6 0 94 0 16
2017 Legal services 34 46 6 0 6 9 0 88 6 20
2017 Administration and operations 49 32 7 2 1 5 3 89 3 1490
2017 Human resources 44 23 8 1 1 6 17 87 3 506
2017 Financial management 41 35 7 1 2 7 8 88 3 534
2017 Procurement 46 30 9 2 1 5 6 86 4 1025
2017 Real property 39 32 11 4 2 7 6 81 6 1160
2017 Materiel management 47 43 7 2 0 0 2 91 2 52
2017 Information management 34 38 10 2 1 11 4 84 4 211
2017 Information technology 44 34 8 1 1 9 4 90 2 392
2017 Internal audit 56 20 5 0 0 10 9 94 0 40
2017 Evaluation 25 17 32 0 8 10 8 51 10 12
2017 Data sciences 40 43 8 0 0 4 4 91 0 19
2017 Policy 47 23 13 1 1 9 7 83 2 124
2017 Project management 37 38 10 3 2 8 2 84 5 530
2017 Other services to the public 44 36 6 2 1 7 5 90 3 234
2017 None of the above 40 34 10 3 1 8 4 84 4 753
2014 Client contact centre 36 42 9 3 2 6 2 84 6 658
2014 Compliance, inspection and enforcement 40 29 13 5 1 8 3 78 7 82
2014 Communications or public affairs 36 41 6 3 1 8 5 89 4 354
2014 Access to information and privacy 24 41 14 2 0 14 4 80 3 45
2014 Security 42 26 14 5 4 8 2 75 10 170
2014 Science and technology 33 49 8 1 2 7 1 89 2 133
2014 Library services 37 44 4 0 0 8 7 95 0 26
2014 Legal services 42 19 4 9 0 26 0 81 13 22
2014 Administration and operations 41 35 11 3 1 6 3 84 4 1540
2014 Human resources 41 32 4 2 1 4 17 92 3 523
2014 Financial management 41 37 9 3 2 5 4 86 5 559
2014 Procurement 40 35 12 2 1 5 5 83 4 1016
2014 Real property 34 37 13 4 2 6 4 79 7 1646
2014 Materiel management 32 37 15 4 4 7 1 75 9 68
2014 Information management 37 36 12 5 0 6 4 81 6 280
2014 Information technology 39 37 11 2 0 8 3 85 3 516
2014 Internal audit 25 37 10 4 4 12 7 77 10 49
2014 Evaluation 28 24 14 3 10 10 10 66 17 29
2014 Other services to the public 34 39 13 2 2 9 2 81 4 277
2014 None of the above 35 38 12 2 1 7 4 83 3 825

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 38 14 3 3 11 2 77 7 493
2017 Compliance, inspection and enforcement 28 38 16 4 4 8 2 74 9 51
2017 Communications or public affairs 28 34 14 3 1 14 6 77 6 253
2017 Access to information and privacy 35 28 16 2 8 11 0 70 12 37
2017 Security 31 27 21 4 3 8 5 67 8 181
2017 Science and technology 20 50 13 2 3 11 1 80 6 105
2017 Library services 41 42 6 0 0 11 0 93 0 16
2017 Legal services 29 40 21 0 6 5 0 72 6 20
2017 Administration and operations 39 34 10 4 2 8 3 82 6 1487
2017 Human resources 37 26 9 2 1 9 17 84 3 503
2017 Financial management 34 34 10 3 2 9 7 82 6 534
2017 Procurement 39 32 12 3 2 8 6 81 5 1022
2017 Real property 30 33 14 5 3 10 6 74 9 1156
2017 Materiel management 40 43 8 2 2 4 2 88 4 52
2017 Information management 28 42 9 3 2 12 4 83 6 212
2017 Information technology 38 35 9 2 1 11 4 85 4 393
2017 Internal audit 48 20 3 5 0 15 9 90 7 40
2017 Evaluation 25 25 32 0 0 10 8 61 0 12
2017 Data sciences 28 49 4 5 0 10 4 90 5 18
2017 Policy 35 24 10 8 3 12 7 74 14 124
2017 Project management 30 39 12 3 1 12 2 81 5 529
2017 Other services to the public 36 31 12 5 2 9 5 77 9 234
2017 None of the above 28 33 15 5 2 12 4 73 9 752
2014 Client contact centre 28 40 12 4 3 11 2 78 8 655
2014 Compliance, inspection and enforcement 36 29 16 4 2 10 3 75 7 82
2014 Communications or public affairs 25 42 9 3 1 15 4 83 5 355
2014 Access to information and privacy 23 30 21 7 2 13 4 63 11 44
2014 Security 31 22 18 7 5 15 2 65 14 169
2014 Science and technology 21 46 16 3 3 10 1 75 7 133
2014 Library services 26 44 4 0 0 18 7 94 0 26
2014 Legal services 27 27 0 14 0 31 0 79 21 22
2014 Administration and operations 32 34 14 4 2 9 3 76 8 1538
2014 Human resources 32 33 7 2 1 7 18 86 4 522
2014 Financial management 35 32 12 6 4 7 4 76 11 558
2014 Procurement 32 37 14 3 1 9 5 80 5 1015
2014 Real property 27 36 17 5 3 9 3 72 9 1647
2014 Materiel management 25 29 26 3 7 9 1 60 11 68
2014 Information management 29 35 18 3 2 9 5 74 5 280
2014 Information technology 32 36 12 3 1 12 3 80 6 517
2014 Internal audit 17 37 14 8 0 17 7 71 11 49
2014 Evaluation 24 32 17 3 7 7 10 67 12 29
2014 Other services to the public 27 35 17 2 2 14 2 74 5 277
2014 None of the above 24 34 15 5 3 14 4 72 9 823
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 6 94 492
2017 Communications or public affairs 5 95 253
2017 Security 11 89 181
2017 Science and technology 9 91 105
2017 Administration and operations 6 94 1491
2017 Human resources 7 93 502
2017 Financial management 7 93 530
2017 Procurement 7 93 1023
2017 Real property 8 92 1155
2017 Materiel management 11 89 52
2017 Information management 7 93 212
2017 Information technology 6 94 392
2017 Evaluation 0 100 12
2017 Policy 13 87 124
2017 Project management 10 90 527
2017 Other services to the public 6 94 233
2017 None of the above 7 93 752
2014 Client contact centre 5 95 658
2014 Compliance, inspection and enforcement 6 94 82
2014 Communications or public affairs 3 97 354
2014 Security 11 89 170
2014 Science and technology 5 95 132
2014 Administration and operations 7 93 1535
2014 Human resources 6 94 523
2014 Financial management 5 95 557
2014 Procurement 7 93 1013
2014 Real property 8 92 1644
2014 Materiel management 12 88 68
2014 Information management 5 95 280
2014 Information technology 6 94 517
2014 Evaluation 20 80 29
2014 Other services to the public 7 93 277
2014 None of the above 6 94 823

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Client contact centre 21 30
2017 Security 29 21
2017 Administration and operations 37 90
2017 Human resources 19 35
2017 Financial management 28 41
2017 Procurement 28 76
2017 Real property 44 90
2017 Information technology 55 24
2017 Policy 29 17
2017 Project management 23 51
2017 Other services to the public 53 10
2017 None of the above 53 46
2014 Client contact centre 37 33
2014 Communications or public affairs 60 12
2014 Security 33 18
2014 Administration and operations 37 115
2014 Human resources 35 29
2014 Financial management 32 28
2014 Procurement 35 72
2014 Real property 37 131
2014 Information technology 31 33
2014 Other services to the public 34 18
2014 None of the above 27 52

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 93 30
2017 Communications or public affairs 79 14
2017 Security 91 21
2017 Administration and operations 89 90
2017 Human resources 88 35
2017 Financial management 77 41
2017 Procurement 75 76
2017 Real property 75 90
2017 Information management 93 13
2017 Information technology 80 24
2017 Policy 88 17
2017 Project management 79 51
2017 Other services to the public 62 10
2017 None of the above 65 46
2014 Client contact centre 91 33
2014 Communications or public affairs 100 12
2014 Security 89 18
2014 Administration and operations 79 115
2014 Human resources 80 29
2014 Financial management 89 28
2014 Procurement 84 72
2014 Real property 83 131
2014 Information management 77 13
2014 Information technology 88 33
2014 Other services to the public 84 18
2014 None of the above 90 52

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Security 0 21
2017 Information management 0 13
2017 Information technology 26 24
2017 Other services to the public 0 10
2014 Communications or public affairs 0 12
2014 Financial management 0 28
2014 Information management 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Communications or public affairs 0 14
2017 Security 0 21
2017 Administration and operations 0 90
2017 Human resources 0 35
2017 Financial management 0 41
2017 Procurement 0 76
2017 Information management 0 13
2017 Policy 0 17
2017 Project management 0 51
2017 Other services to the public 0 10
2017 None of the above 0 46
2014 Client contact centre 0 33
2014 Communications or public affairs 0 12
2014 Security 0 18
2014 Administration and operations 0 115
2014 Human resources 0 29
2014 Financial management 0 28
2014 Procurement 0 72
2014 Real property 0 131
2014 Information management 0 13
2014 Information technology 0 33
2014 Other services to the public 0 18
2014 None of the above 0 52

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Client contact centre 16 30
2017 Administration and operations 6 90
2017 Financial management 13 41
2017 Procurement 10 76
2017 Real property 9 90
2017 Project management 14 51
2017 Other services to the public 0 10
2014 Communications or public affairs 0 12
2014 Administration and operations 10 115
2014 Procurement 17 72
2014 Real property 11 131
2014 None of the above 0 52

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Real property 10 90
2017 Information management 0 13
2017 Policy 0 17
2014 Communications or public affairs 0 12
2014 Human resources 0 29
2014 Procurement 7 72
2014 Real property 4 131
2014 Information management 0 13
2014 Other services to the public 0 18
2014 None of the above 0 52

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Financial management 12 41
2017 Procurement 12 76
2017 Real property 11 90
2017 Project management 12 51
2017 Other services to the public 0 10
2014 Security 0 18
2014 Administration and operations 12 115
2014 Procurement 7 72
2014 Real property 8 131
2014 Information management 0 13

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Administration and operations 14 90
2017 Human resources 19 35
2017 Financial management 17 40
2017 Procurement 13 75
2017 Real property 23 90
2017 Information technology 38 24
2017 Project management 14 51
2017 Other services to the public 0 10
2017 None of the above 15 46
2014 Client contact centre 15 33
2014 Administration and operations 13 115
2014 Human resources 20 29
2014 Financial management 22 28
2014 Procurement 11 72
2014 Real property 18 131
2014 Information technology 27 33
2014 None of the above 15 53

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 30
2017 Administration and operations 18 90
2017 Human resources 16 35
2017 Financial management 20 40
2017 Procurement 16 75
2017 Real property 20 90
2017 Information technology 38 24
2017 Policy 30 17
2017 Project management 10 51
2014 Client contact centre 19 33
2014 Administration and operations 14 115
2014 Procurement 18 72
2014 Real property 20 131
2014 Information technology 24 33
2014 None of the above 15 53

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Security 0 20
2017 Administration and operations 9 90
2017 Procurement 11 75
2017 Real property 11 90
2017 Information technology 26 24
2017 Other services to the public 0 10
2017 None of the above 9 46
2014 Communications or public affairs 0 12
2014 Administration and operations 7 115
2014 Procurement 13 72
2014 Real property 8 131

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Security 0 20
2017 Human resources 0 35
2017 Real property 5 90
2017 Policy 0 17
2017 Project management 0 51
2017 Other services to the public 0 10
2014 Communications or public affairs 0 12
2014 Administration and operations 6 115
2014 Procurement 10 72
2014 Information management 0 13

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 30
2017 Communications or public affairs 42 14
2017 Security 36 20
2017 Administration and operations 26 90
2017 Human resources 25 35
2017 Financial management 23 40
2017 Procurement 30 75
2017 Real property 24 90
2017 Policy 35 17
2017 Project management 43 51
2017 None of the above 24 46
2014 Security 50 18
2014 Administration and operations 28 115
2014 Human resources 21 29
2014 Financial management 33 28
2014 Procurement 37 72
2014 Real property 25 131
2014 Information technology 31 33
2014 None of the above 31 53

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 30
2017 Communications or public affairs 43 14
2017 Security 35 20
2017 Administration and operations 17 90
2017 Human resources 30 35
2017 Financial management 22 40
2017 Procurement 18 75
2017 Real property 29 90
2017 Information management 37 13
2017 Project management 27 51
2017 None of the above 26 46
2014 Client contact centre 15 33
2014 Security 39 18
2014 Administration and operations 21 115
2014 Procurement 22 72
2014 Real property 17 131
2014 Information technology 15 33
2014 None of the above 20 53

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Human resources 0 35
2017 Information management 0 13
2017 Policy 0 17
2017 Project management 0 51
2017 Other services to the public 0 10
2017 None of the above 0 46
2014 Security 0 18
2014 Administration and operations 4 115
2014 Financial management 0 28
2014 Procurement 0 72
2014 Real property 0 131
2014 Information management 0 13
2014 Other services to the public 0 18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Security 0 20
2017 Human resources 0 35
2017 Financial management 0 40
2017 Information management 0 13
2017 Policy 0 17
2017 Other services to the public 0 10
2017 None of the above 0 46

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Administration and operations 9 90
2017 Real property 5 90
2017 Other services to the public 0 10
2014 Communications or public affairs 0 12
2014 Security 0 18
2014 Administration and operations 4 115
2014 Real property 4 131
2014 Information technology 0 33
2014 Other services to the public 0 18

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 30
2017 Administration and operations 14 90
2017 Human resources 19 35
2017 Financial management 20 40
2017 Procurement 25 75
2017 Real property 9 90
2017 None of the above 13 46
2014 Client contact centre 18 33
2014 Administration and operations 20 115
2014 Procurement 12 72
2014 Real property 12 131
2014 Information technology 0 33
2014 None of the above 13 53

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Communications or public affairs 0 14
2017 Human resources 0 35
2017 Financial management 0 40
2017 Procurement 0 75
2017 Real property 0 90
2017 Information technology 0 24
2017 Policy 0 17
2017 Other services to the public 0 10
2017 None of the above 0 46

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Client contact centre 16 30
2017 Administration and operations 20 90
2017 Human resources 19 35
2017 Financial management 22 40
2017 Procurement 9 75
2017 Real property 16 90
2017 Project management 12 51
2017 None of the above 18 46
2014 Client contact centre 24 33
2014 Administration and operations 22 115
2014 Human resources 31 29
2014 Financial management 18 28
2014 Procurement 14 72
2014 Real property 10 131
2014 Other services to the public 38 18
2014 None of the above 28 53

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Communications or public affairs 0 14
2017 Security 0 20
2017 Human resources 0 35
2017 Financial management 0 40
2017 Procurement 0 75
2017 Information management 0 13
2017 Information technology 0 24
2017 Policy 0 17
2017 Project management 0 51
2017 Other services to the public 0 10
2017 None of the above 0 46
2014 Communications or public affairs 0 12
2014 Security 0 18
2014 Administration and operations 0 115
2014 Human resources 0 29
2014 Financial management 0 28
2014 Procurement 0 72
2014 Information management 0 13
2014 Information technology 0 33
2014 Other services to the public 0 18
2014 None of the above 0 53

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 30 30
2017 Communications or public affairs 0 14
2017 Administration and operations 27 90
2017 Financial management 28 40
2017 Procurement 30 75
2017 Real property 26 90
2017 Information management 54 13
2017 Policy 36 17
2017 Project management 25 51
2017 None of the above 24 46
2014 Client contact centre 51 33
2014 Security 33 18
2014 Administration and operations 39 115
2014 Human resources 32 29
2014 Financial management 39 28
2014 Procurement 33 72
2014 Real property 44 131
2014 Information management 39 13
2014 Information technology 39 33
2014 Other services to the public 33 18
2014 None of the above 39 53

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 27 30
2017 Communications or public affairs 50 14
2017 Security 38 21
2017 Administration and operations 25 90
2017 Human resources 18 35
2017 Financial management 36 41
2017 Procurement 26 76
2017 Real property 28 91
2017 Information management 45 13
2017 Information technology 37 24
2017 Project management 40 52
2017 None of the above 30 45
2014 Client contact centre 21 33
2014 Communications or public affairs 40 12
2014 Security 27 18
2014 Administration and operations 40 114
2014 Human resources 28 29
2014 Financial management 28 28
2014 Procurement 32 72
2014 Real property 32 131
2014 None of the above 34 53

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 20 90
2017 Financial management 15 41
2017 Procurement 14 76
2017 Real property 20 91
2017 Project management 21 52
2017 Other services to the public 0 10
2017 None of the above 20 45
2014 Client contact centre 18 33
2014 Communications or public affairs 0 12
2014 Administration and operations 17 114
2014 Procurement 21 72
2014 Real property 15 131
2014 None of the above 21 53

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 8 90
2017 Real property 6 91
2017 Information management 0 13
2017 Project management 10 52
2014 Client contact centre 18 33
2014 Administration and operations 13 114
2014 Real property 10 131
2014 Other services to the public 0 18
2014 None of the above 14 53

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 23 30
2017 Administration and operations 25 90
2017 Financial management 20 41
2017 Procurement 12 76
2017 Real property 16 91
2017 Project management 12 52
2017 None of the above 9 45
2014 Client contact centre 27 33
2014 Administration and operations 17 114
2014 Financial management 22 28
2014 Procurement 26 72
2014 Real property 21 131
2014 Other services to the public 27 18
2014 None of the above 24 53

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 30
2017 Administration and operations 8 90
2017 Real property 6 91
2017 Other services to the public 0 10
2017 None of the above 0 45
2014 Security 0 18
2014 Administration and operations 10 114
2014 Real property 6 131
2014 Information management 0 13
2014 Information technology 15 33
2014 Other services to the public 0 18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Security 0 21
2017 Administration and operations 9 90
2017 Information management 0 13
2017 Project management 10 52
2014 Communications or public affairs 0 12
2014 Administration and operations 7 114
2014 Procurement 8 72
2014 Real property 6 131

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 8 90
2017 Procurement 8 76
2017 Real property 8 91
2017 Information management 0 13
2017 Policy 0 16
2017 Other services to the public 0 10
2014 Security 0 18
2014 Administration and operations 10 114
2014 Financial management 0 28
2014 Procurement 12 72
2014 Real property 9 131
2014 Other services to the public 0 18
2014 None of the above 13 53

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Administration and operations 9 90
2017 Real property 7 91
2017 Information technology 0 24
2017 Project management 9 52
2017 Other services to the public 0 10
2017 None of the above 11 45
2014 Client contact centre 21 33
2014 Administration and operations 10 114
2014 Human resources 17 29
2014 Procurement 21 72
2014 Real property 12 131
2014 Information management 0 13
2014 Information technology 0 33
2014 Other services to the public 0 18
2014 None of the above 11 53

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 46 30
2017 Communications or public affairs 36 14
2017 Security 38 21
2017 Administration and operations 50 90
2017 Human resources 52 35
2017 Financial management 46 41
2017 Procurement 57 76
2017 Real property 55 91
2017 Information management 48 13
2017 Information technology 42 24
2017 Policy 57 16
2017 Project management 41 52
2017 Other services to the public 63 10
2017 None of the above 43 45
2014 Client contact centre 52 33
2014 Communications or public affairs 49 12
2014 Security 56 18
2014 Administration and operations 45 114
2014 Human resources 51 29
2014 Financial management 54 28
2014 Procurement 35 72
2014 Real property 46 131
2014 Information management 62 13
2014 Information technology 60 33
2014 Other services to the public 63 18
2014 None of the above 34 53

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Procurement 7 72
2017 Real property 6 87
2017 Policy 0 16
2014 Client contact centre 0 30
2014 Security 0 17
2014 Financial management 0 25
2014 Real property 4 122
2014 Information management 0 12
2014 None of the above 10 51

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 17 29
2017 Security 0 21
2017 Administration and operations 9 82
2017 Financial management 15 37
2017 Procurement 17 72
2017 Real property 16 87
2017 Project management 15 47
2017 None of the above 19 45
2014 Client contact centre 20 30
2014 Communications or public affairs 0 12
2014 Administration and operations 15 106
2014 Procurement 9 66
2014 Real property 13 122
2014 Information technology 17 30
2014 None of the above 15 51

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 9 82
2017 Policy 0 16
2014 Client contact centre 0 30
2014 Security 0 17
2014 Administration and operations 9 106
2014 Human resources 0 25
2014 Procurement 0 66
2014 Information management 0 12
2014 None of the above 0 51

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Security 0 21
2017 Financial management 0 37
2017 Information management 0 13
2017 None of the above 0 45
2014 Client contact centre 0 30
2014 Communications or public affairs 0 12
2014 Security 0 17
2014 Administration and operations 5 106
2014 Financial management 0 25
2014 Information management 0 12
2014 Information technology 0 30
2014 Other services to the public 0 17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Security 0 21
2017 Information management 0 13
2014 Procurement 0 66
2014 Information technology 0 30
2014 Other services to the public 0 17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 29
2017 Administration and operations 9 82
2017 Procurement 7 72
2017 Information management 0 13
2014 Security 0 17
2014 Procurement 9 66
2014 Real property 8 122
2014 Other services to the public 0 17
2014 None of the above 11 51

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 19 82
2017 Financial management 13 37
2017 Procurement 12 72
2017 Real property 13 87
2017 Project management 12 47
2014 Administration and operations 9 106
2014 Human resources 0 25
2014 Procurement 17 66
2014 Real property 10 122
2014 None of the above 12 51

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 13 82
2017 Human resources 15 34
2017 Financial management 19 37
2017 Real property 10 87
2017 Policy 0 16
2017 None of the above 13 45
2014 Administration and operations 7 106
2014 Human resources 0 25
2014 Procurement 9 66
2014 Real property 8 122
2014 Information management 0 12

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 10 82
2017 Financial management 16 37
2017 Real property 5 87
2017 Policy 0 16
2014 Client contact centre 17 30
2014 Security 0 17
2014 Administration and operations 8 106
2014 Financial management 24 25
2014 Procurement 9 66
2014 Real property 8 122
2014 Information management 0 12

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Security 28 21
2017 Administration and operations 23 82
2017 Human resources 21 34
2017 Financial management 29 37
2017 Procurement 23 72
2017 Real property 26 87
2017 Information technology 22 23
2017 Project management 32 47
2017 None of the above 19 45
2014 Administration and operations 21 106
2014 Procurement 25 66
2014 Real property 18 122
2014 Other services to the public 33 17
2014 None of the above 10 51

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 6 82
2017 Human resources 0 34
2017 Financial management 21 37
2017 Real property 7 87
2017 Information management 0 13
2017 Project management 15 47
2014 Communications or public affairs 0 12
2014 Administration and operations 14 106
2014 Procurement 15 66
2014 Real property 10 122
2014 Information management 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 31 29
2017 Communications or public affairs 35 14
2017 Security 57 21
2017 Administration and operations 47 82
2017 Human resources 28 34
2017 Financial management 59 37
2017 Procurement 37 72
2017 Real property 45 87
2017 Information technology 48 23
2017 Policy 44 16
2017 Project management 39 47
2017 None of the above 42 45
2014 Client contact centre 42 30
2014 Communications or public affairs 46 12
2014 Security 59 17
2014 Administration and operations 46 106
2014 Human resources 39 25
2014 Financial management 44 25
2014 Procurement 38 66
2014 Real property 44 122
2014 Information management 50 12
2014 Information technology 37 30
2014 Other services to the public 56 17
2014 None of the above 32 51

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Security 0 21
2017 Human resources 0 34
2017 Procurement 0 72
2017 Information management 0 13
2017 Policy 0 16
2014 Communications or public affairs 0 12
2014 Security 0 17
2014 Administration and operations 5 106
2014 Human resources 0 25
2014 Information management 0 12
2014 Information technology 0 30
2014 Other services to the public 0 17
2014 None of the above 0 51

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 45 29
2017 Communications or public affairs 49 14
2017 Security 62 21
2017 Administration and operations 65 82
2017 Human resources 60 34
2017 Financial management 68 37
2017 Procurement 55 72
2017 Real property 63 87
2017 Information management 46 13
2017 Information technology 52 23
2017 Policy 56 16
2017 Project management 62 47
2017 None of the above 57 45
2014 Client contact centre 66 30
2014 Communications or public affairs 73 12
2014 Security 47 17
2014 Administration and operations 71 106
2014 Human resources 64 25
2014 Financial management 49 25
2014 Procurement 66 66
2014 Real property 59 122
2014 Information management 75 12
2014 Information technology 63 30
2014 Other services to the public 77 17
2014 None of the above 53 51

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 14
2017 Security 0 21
2017 Administration and operations 0 82
2017 Human resources 0 34
2017 Procurement 0 72
2017 Information management 0 13
2017 Information technology 0 23
2017 Policy 0 16

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Security 24 21
2017 Administration and operations 13 82
2017 Human resources 15 34
2017 Procurement 16 72
2017 Real property 16 87
2017 None of the above 16 45
2014 Client contact centre 19 30
2014 Administration and operations 10 106
2014 Procurement 18 66
2014 Real property 16 122
2014 Information management 0 12
2014 Information technology 20 30
2014 None of the above 19 51

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 97 3 30
2017 Communications or public affairs 93 7 14
2017 Security 91 9 21
2017 Administration and operations 83 17 91
2017 Human resources 92 8 34
2017 Financial management 83 17 41
2017 Procurement 91 9 75
2017 Real property 93 7 91
2017 Information management 100 0 12
2017 Information technology 97 3 24
2017 Policy 88 12 17
2017 Project management 96 4 51
2017 Other services to the public 84 16 11
2017 None of the above 90 10 46

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 16 21 18 2 3 33 7 61 9 496
2017 Compliance, inspection and enforcement 10 19 23 6 0 39 4 50 10 51
2017 Communications or public affairs 9 14 9 2 1 55 11 66 9 253
2017 Access to information and privacy 19 24 16 3 3 25 11 67 8 37
2017 Security 16 19 25 2 5 28 4 52 10 182
2017 Science and technology 10 15 26 1 2 37 9 46 5 105
2017 Library services 12 6 6 0 7 52 18 57 23 16
2017 Legal services 24 9 16 6 6 19 21 55 18 20
2017 Administration and operations 19 21 18 2 3 31 8 64 7 1488
2017 Human resources 18 22 17 3 1 33 6 65 6 505
2017 Financial management 19 18 18 1 3 33 7 62 7 535
2017 Procurement 19 20 20 3 2 30 7 62 7 1020
2017 Real property 19 19 21 3 3 29 7 58 9 1160
2017 Materiel management 12 31 21 2 5 23 5 60 10 52
2017 Information management 16 24 21 1 4 29 5 60 8 212
2017 Information technology 18 19 14 1 2 35 10 68 5 393
2017 Internal audit 23 10 10 0 3 47 7 72 6 40
2017 Evaluation 8 17 16 0 0 43 17 61 0 12
2017 Data sciences 22 34 4 4 0 27 9 87 7 19
2017 Policy 8 11 17 3 7 46 8 41 22 124
2017 Project management 14 21 18 2 3 33 7 59 10 530
2017 Other services to the public 22 14 16 2 3 34 9 63 9 234
2017 None of the above 12 15 17 2 3 43 8 56 10 753
2014 Client contact centre 16 19 19 2 3 35 7 60 8 658
2014 Compliance, inspection and enforcement 16 13 19 1 5 35 11 53 11 82
2014 Communications or public affairs 8 14 14 3 1 51 9 54 10 356
2014 Access to information and privacy 15 24 14 5 0 36 7 68 8 45
2014 Security 17 15 19 5 4 32 8 54 15 170
2014 Science and technology 7 17 22 1 2 40 10 49 8 133
2014 Library services 12 15 8 0 4 54 6 69 10 26
2014 Legal services 19 4 23 0 4 40 9 46 8 22
2014 Administration and operations 17 19 20 2 4 31 8 58 9 1538
2014 Human resources 19 21 16 2 2 33 8 67 6 522
2014 Financial management 17 18 15 2 2 39 6 64 8 558
2014 Procurement 16 17 22 3 2 33 7 56 8 1016
2014 Real property 17 18 25 3 3 27 7 53 9 1645
2014 Materiel management 19 22 27 3 6 12 12 53 11 68
2014 Information management 17 16 24 2 3 31 7 55 7 280
2014 Information technology 14 17 19 1 2 39 8 58 5 517
2014 Internal audit 4 20 19 0 0 44 13 57 0 49
2014 Evaluation 21 7 18 7 13 31 3 42 31 29
2014 Other services to the public 12 15 18 2 2 42 8 55 9 277
2014 None of the above 9 16 17 3 2 44 9 52 10 825

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 32 15 2 3 22 2 74 7 496
2017 Compliance, inspection and enforcement 31 36 23 4 2 4 0 70 6 51
2017 Communications or public affairs 23 31 14 2 1 28 2 76 4 253
2017 Access to information and privacy 32 36 13 3 3 8 5 78 6 37
2017 Security 30 27 21 2 5 13 2 67 9 182
2017 Science and technology 21 36 19 5 1 15 3 70 7 105
2017 Library services 41 6 13 0 0 35 6 78 0 16
2017 Legal services 31 32 6 6 6 20 0 78 15 19
2017 Administration and operations 32 34 14 2 2 13 2 78 6 1487
2017 Human resources 34 36 14 3 1 11 2 80 4 505
2017 Financial management 31 37 15 2 3 11 2 78 5 533
2017 Procurement 37 33 14 3 2 10 1 79 5 1025
2017 Real property 31 33 16 4 3 12 1 74 8 1155
2017 Materiel management 30 44 13 2 5 5 2 79 8 52
2017 Information management 27 34 18 3 2 13 2 72 6 210
2017 Information technology 33 36 12 1 2 14 2 82 4 393
2017 Internal audit 33 32 10 0 3 20 3 84 3 40
2017 Evaluation 26 33 16 0 0 16 8 79 0 12
2017 Data sciences 27 43 4 4 0 22 0 89 6 19
2017 Policy 27 31 17 6 5 13 1 68 13 124
2017 Project management 31 33 16 4 2 12 1 75 7 529
2017 Other services to the public 31 22 16 2 3 23 2 72 6 234
2017 None of the above 24 30 16 2 3 23 2 72 7 752
2014 Client contact centre 24 31 18 2 3 20 2 71 6 658
2014 Compliance, inspection and enforcement 26 29 17 0 6 19 2 70 8 82
2014 Communications or public affairs 18 36 16 2 0 28 1 75 3 356
2014 Access to information and privacy 28 37 14 5 0 12 5 78 5 45
2014 Security 30 26 16 4 5 18 2 69 10 170
2014 Science and technology 20 40 16 1 4 19 1 74 7 132
2014 Library services 16 34 15 0 4 30 0 72 6 26
2014 Legal services 27 13 14 4 0 36 5 68 7 22
2014 Administration and operations 27 31 19 3 3 15 2 70 7 1540
2014 Human resources 31 35 15 2 2 14 1 78 5 523
2014 Financial management 28 36 14 2 2 16 2 78 5 559
2014 Procurement 31 30 19 2 2 15 2 73 5 1016
2014 Real property 28 30 20 4 2 14 1 69 7 1646
2014 Materiel management 26 31 20 5 4 9 4 65 11 68
2014 Information management 26 28 23 2 1 18 1 67 4 280
2014 Information technology 27 33 17 2 1 18 2 75 4 516
2014 Internal audit 24 33 23 2 0 17 2 70 3 49
2014 Evaluation 21 28 17 7 13 14 0 57 23 29
2014 Other services to the public 27 30 18 1 1 21 1 73 3 277
2014 None of the above 18 30 17 4 2 27 2 69 8 825
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 19 20 17 21 1 3 41 39 496
2017 Compliance, inspection and enforcement 17 25 21 19 18 0 0 42 37 51
2017 Communications or public affairs 14 28 21 14 21 0 2 43 35 252
2017 Access to information and privacy 22 18 13 17 27 0 3 42 45 37
2017 Security 18 22 16 16 25 1 2 41 42 179
2017 Science and technology 11 31 24 21 8 2 2 44 31 105
2017 Library services 23 36 12 12 12 0 6 63 25 16
2017 Legal services 19 24 22 15 21 0 0 43 35 20
2017 Administration and operations 19 22 20 16 20 0 3 43 37 1488
2017 Human resources 13 18 21 16 27 0 5 33 45 506
2017 Financial management 17 25 23 16 15 1 2 44 32 533
2017 Procurement 18 25 18 16 21 0 2 43 38 1024
2017 Real property 18 23 20 15 21 0 2 42 38 1157
2017 Materiel management 40 9 17 11 23 0 0 48 34 52
2017 Information management 23 23 19 15 15 0 5 48 32 212
2017 Information technology 24 26 19 12 16 1 2 52 29 391
2017 Internal audit 20 28 27 3 20 3 0 49 23 40
2017 Evaluation 42 25 0 16 17 0 0 67 33 12
2017 Data sciences 23 21 8 9 38 0 0 45 47 19
2017 Policy 15 20 22 21 20 0 2 36 42 124
2017 Project management 20 25 21 15 18 1 1 45 34 526
2017 Other services to the public 15 23 25 15 20 0 2 39 36 233
2017 None of the above 20 20 22 15 20 0 3 41 36 753

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 21 26 19 12 0 2 42 32 496
2017 Compliance, inspection and enforcement 17 26 38 13 4 0 2 44 17 51
2017 Communications or public affairs 8 23 30 18 21 0 0 31 39 253
2017 Access to information and privacy 8 33 14 24 16 0 6 43 42 37
2017 Security 20 27 29 16 7 0 0 47 24 182
2017 Science and technology 9 25 30 15 21 1 0 34 35 105
2017 Library services 23 30 23 12 11 0 0 54 23 16
2017 Legal services 25 29 21 9 15 0 0 54 25 20
2017 Administration and operations 19 25 27 15 13 0 1 45 28 1488
2017 Human resources 13 23 27 23 14 0 1 36 37 504
2017 Financial management 17 28 29 12 12 1 1 46 25 534
2017 Procurement 18 26 29 17 9 0 1 44 27 1025
2017 Real property 14 25 29 18 13 0 1 40 31 1159
2017 Materiel management 27 35 16 10 11 0 0 63 21 52
2017 Information management 25 28 23 13 8 0 3 55 21 211
2017 Information technology 20 31 25 15 9 0 1 51 24 391
2017 Internal audit 20 42 22 7 8 0 0 62 15 40
2017 Evaluation 16 43 32 8 0 0 0 59 8 12
2017 Data sciences 28 38 13 17 4 0 0 66 21 19
2017 Policy 11 22 33 22 12 1 0 33 34 124
2017 Project management 13 23 32 16 13 0 1 37 30 529
2017 Other services to the public 18 29 22 14 15 1 1 48 29 234
2017 None of the above 14 20 27 19 18 0 1 35 37 751

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 23 23 17 10 0 3 49 27 494
2017 Compliance, inspection and enforcement 22 37 21 12 4 0 4 62 16 51
2017 Communications or public affairs 10 23 29 16 21 0 1 34 37 252
2017 Access to information and privacy 11 25 30 18 11 0 6 38 31 37
2017 Security 27 26 25 9 9 1 3 56 19 181
2017 Science and technology 13 26 37 13 11 0 0 38 25 104
2017 Library services 29 24 23 12 6 0 6 57 18 16
2017 Legal services 38 10 27 9 15 0 0 48 25 20
2017 Administration and operations 23 27 24 13 11 1 2 51 24 1490
2017 Human resources 20 27 26 14 12 0 1 48 26 503
2017 Financial management 20 29 25 14 9 1 2 51 24 533
2017 Procurement 20 29 26 15 8 0 1 51 23 1025
2017 Real property 18 32 25 14 9 0 2 51 24 1158
2017 Materiel management 38 27 12 14 7 0 2 66 21 52
2017 Information management 31 25 20 12 7 0 5 59 20 210
2017 Information technology 22 31 21 15 10 0 1 53 25 391
2017 Internal audit 18 55 17 3 8 0 0 73 10 40
2017 Evaluation 26 25 49 0 0 0 0 51 0 12
2017 Data sciences 49 21 9 13 9 0 0 70 21 19
2017 Policy 9 27 27 20 15 1 1 37 36 124
2017 Project management 16 27 31 15 9 0 1 44 25 528
2017 Other services to the public 29 22 19 13 13 1 5 53 27 233
2017 None of the above 16 23 23 18 16 0 3 40 36 751

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 18 23 21 18 1 2 37 40 495
2017 Compliance, inspection and enforcement 24 25 23 14 10 0 4 51 25 51
2017 Communications or public affairs 14 23 15 22 24 0 2 38 47 253
2017 Access to information and privacy 11 24 14 27 21 0 3 37 49 37
2017 Security 18 22 25 18 14 1 2 41 33 182
2017 Science and technology 10 23 31 18 17 1 0 33 36 104
2017 Library services 29 6 25 6 22 6 6 40 32 16
2017 Legal services 25 15 26 0 30 0 5 41 31 20
2017 Administration and operations 22 23 20 16 15 2 3 47 32 1484
2017 Human resources 15 23 27 18 14 1 3 39 33 504
2017 Financial management 20 25 26 15 12 1 2 46 27 535
2017 Procurement 21 24 23 18 12 0 2 46 30 1022
2017 Real property 16 22 23 21 15 1 2 39 36 1159
2017 Materiel management 21 28 25 9 18 0 0 49 26 52
2017 Information management 23 22 20 18 12 2 2 48 31 212
2017 Information technology 16 32 21 18 11 0 2 49 29 391
2017 Internal audit 18 32 25 20 5 0 0 50 25 40
2017 Evaluation 10 49 17 24 0 0 0 59 24 12
2017 Data sciences 44 26 13 8 9 0 0 70 17 19
2017 Policy 19 17 24 20 19 0 1 36 40 123
2017 Project management 16 24 25 19 14 1 2 41 34 530
2017 Other services to the public 21 21 23 15 14 2 4 45 31 232
2017 None of the above 17 18 19 20 23 1 2 36 44 752

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 20 15 8 5 1 9 68 14 494
2017 Compliance, inspection and enforcement 44 28 15 4 2 0 7 77 6 51
2017 Communications or public affairs 19 27 19 13 16 0 4 49 31 252
2017 Access to information and privacy 31 16 16 0 3 3 31 71 4 36
2017 Security 46 20 14 4 2 1 14 77 6 180
2017 Science and technology 29 34 15 8 9 1 5 67 17 105
2017 Library services 48 29 0 0 6 0 17 93 7 16
2017 Legal services 47 17 0 0 16 0 20 80 20 19
2017 Administration and operations 43 23 14 5 5 1 10 74 10 1487
2017 Human resources 42 19 16 7 3 0 11 70 12 501
2017 Financial management 39 30 13 5 5 1 8 75 11 534
2017 Procurement 40 27 15 7 3 1 7 73 11 1022
2017 Real property 37 28 14 7 6 0 7 70 14 1156
2017 Materiel management 51 21 12 3 2 2 9 80 6 52
2017 Information management 51 19 11 3 4 0 12 79 8 210
2017 Information technology 43 26 12 6 5 1 7 75 11 389
2017 Internal audit 33 45 17 5 0 0 0 78 5 40
2017 Evaluation 43 25 8 0 0 0 25 90 0 12
2017 Data sciences 45 21 13 0 21 0 0 66 21 19
2017 Policy 36 21 20 10 8 1 4 60 19 123
2017 Project management 38 25 16 10 6 0 7 67 16 527
2017 Other services to the public 44 17 17 5 7 1 9 68 13 233
2017 None of the above 32 22 19 10 10 0 8 58 21 752

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 28 23 9 7 0 2 60 17 494
2017 Compliance, inspection and enforcement 29 34 25 8 4 0 0 63 11 51
2017 Communications or public affairs 24 27 26 16 7 0 0 51 22 253
2017 Access to information and privacy 28 21 9 18 13 3 8 55 35 37
2017 Security 29 31 19 9 11 1 1 61 20 181
2017 Science and technology 19 34 26 10 9 1 1 55 19 105
2017 Library services 29 53 6 6 6 0 0 83 12 16
2017 Legal services 45 4 26 10 15 0 0 49 25 20
2017 Administration and operations 31 29 23 9 7 0 1 61 16 1487
2017 Human resources 37 30 20 9 4 0 0 67 14 501
2017 Financial management 25 32 23 12 7 0 1 58 19 535
2017 Procurement 31 28 22 12 6 0 1 60 18 1020
2017 Real property 25 35 24 10 5 0 1 61 15 1157
2017 Materiel management 29 34 25 3 9 0 0 63 12 52
2017 Information management 33 37 15 6 6 1 2 72 13 212
2017 Information technology 29 37 18 8 6 0 1 68 14 391
2017 Internal audit 41 34 13 10 3 0 0 75 12 40
2017 Evaluation 51 49 0 0 0 0 0 100 0 12
2017 Data sciences 18 30 21 5 25 0 0 48 31 19
2017 Policy 23 31 26 8 12 0 0 54 20 124
2017 Project management 29 31 22 11 7 0 0 60 18 523
2017 Other services to the public 38 25 19 9 7 1 1 64 16 233
2017 None of the above 29 28 23 11 8 0 1 58 19 751

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 29 22 9 7 1 3 61 16 493
2017 Compliance, inspection and enforcement 25 40 8 18 8 0 2 67 26 51
2017 Communications or public affairs 21 31 28 9 10 1 0 53 19 252
2017 Access to information and privacy 30 32 8 13 5 0 12 70 21 37
2017 Security 28 30 20 13 6 1 3 60 20 180
2017 Science and technology 16 38 26 11 6 1 2 56 17 104
2017 Library services 23 36 30 0 6 0 6 63 6 16
2017 Legal services 29 31 5 26 5 5 0 62 32 20
2017 Administration and operations 28 31 20 11 6 1 2 61 18 1483
2017 Human resources 30 35 20 8 6 0 2 66 14 502
2017 Financial management 25 34 24 9 4 1 3 61 14 532
2017 Procurement 30 34 20 9 5 1 1 65 14 1019
2017 Real property 25 34 23 11 5 1 1 60 17 1158
2017 Materiel management 26 34 23 3 12 0 2 61 16 52
2017 Information management 30 31 20 8 6 1 4 64 15 212
2017 Information technology 28 33 22 8 7 1 2 63 15 390
2017 Internal audit 25 32 30 7 3 0 3 59 10 40
2017 Evaluation 16 34 33 17 0 0 0 51 17 12
2017 Data sciences 27 30 21 0 21 0 0 58 21 19
2017 Policy 18 33 28 11 8 0 2 52 20 124
2017 Project management 20 36 24 13 6 1 1 56 20 524
2017 Other services to the public 31 29 19 12 5 2 2 62 18 233
2017 None of the above 25 29 22 12 8 2 3 56 21 748

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 28 21 15 9 1 3 53 25 494
2017 Compliance, inspection and enforcement 15 37 19 20 7 0 2 53 28 51
2017 Communications or public affairs 18 31 28 13 9 1 1 49 23 252
2017 Access to information and privacy 27 19 19 21 5 0 8 50 29 37
2017 Security 24 26 26 13 10 1 2 51 23 181
2017 Science and technology 18 29 27 15 11 0 0 47 26 105
2017 Library services 35 29 19 6 6 0 6 68 12 16
2017 Legal services 24 41 0 16 10 5 5 71 29 20
2017 Administration and operations 21 27 23 15 11 1 2 50 27 1486
2017 Human resources 18 29 24 17 10 0 2 48 28 502
2017 Financial management 21 31 25 12 8 1 2 54 21 535
2017 Procurement 21 34 24 13 7 0 1 55 20 1020
2017 Real property 17 31 25 16 10 1 1 48 26 1157
2017 Materiel management 26 36 18 12 7 0 2 63 19 52
2017 Information management 25 30 23 10 7 1 3 58 18 212
2017 Information technology 19 26 29 13 12 0 2 45 26 391
2017 Internal audit 26 42 22 8 3 0 0 67 10 40
2017 Evaluation 18 49 8 16 9 0 0 67 24 12
2017 Data sciences 32 26 13 8 21 0 0 58 29 19
2017 Policy 12 23 25 25 14 0 1 35 39 124
2017 Project management 15 31 28 17 8 1 1 47 25 526
2017 Other services to the public 30 28 16 13 8 2 2 61 23 233
2017 None of the above 23 29 21 14 10 1 3 54 24 748

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 29 22 12 6 1 2 59 18 493
2017 Compliance, inspection and enforcement 28 24 25 15 8 0 0 52 23 51
2017 Communications or public affairs 29 31 25 9 4 1 2 61 13 252
2017 Access to information and privacy 41 11 25 13 3 0 8 56 17 37
2017 Security 22 28 23 14 10 1 2 52 25 181
2017 Science and technology 22 33 21 17 6 0 1 56 23 105
2017 Library services 41 29 13 11 0 0 6 74 12 16
2017 Legal services 49 21 6 10 5 5 5 77 17 20
2017 Administration and operations 28 26 19 15 10 1 2 55 26 1488
2017 Human resources 26 31 20 14 7 0 1 58 22 503
2017 Financial management 21 35 19 14 9 0 2 57 23 533
2017 Procurement 31 31 19 11 5 1 1 64 17 1019
2017 Real property 21 35 23 12 7 0 1 57 20 1157
2017 Materiel management 23 39 21 12 5 0 0 62 17 52
2017 Information management 26 30 22 10 8 1 3 59 18 212
2017 Information technology 21 31 23 13 9 0 2 54 22 391
2017 Internal audit 23 40 20 12 5 0 0 63 17 40
2017 Evaluation 8 33 26 17 9 8 0 45 27 12
2017 Data sciences 27 17 17 17 21 0 0 45 38 19
2017 Policy 16 27 23 19 13 0 1 44 33 124
2017 Project management 20 35 24 14 6 0 1 56 20 527
2017 Other services to the public 33 30 16 11 6 1 3 65 18 233
2017 None of the above 33 27 18 10 8 1 2 62 19 750

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 25 23 15 8 1 2 52 24 493
2017 Compliance, inspection and enforcement 23 33 28 6 8 0 2 57 14 51
2017 Communications or public affairs 26 36 21 11 5 1 2 63 16 252
2017 Access to information and privacy 27 19 33 13 3 0 6 49 16 37
2017 Security 35 20 24 8 8 2 3 57 17 179
2017 Science and technology 19 31 29 12 8 0 1 50 20 105
2017 Library services 41 19 11 18 6 0 6 63 25 16
2017 Legal services 53 6 6 16 10 5 5 65 29 20
2017 Administration and operations 26 26 20 14 11 0 2 53 26 1488
2017 Human resources 22 26 24 17 9 1 1 49 27 499
2017 Financial management 25 33 21 11 7 1 2 60 18 531
2017 Procurement 23 29 24 14 10 0 1 52 24 1018
2017 Real property 19 31 23 15 11 1 1 51 26 1152
2017 Materiel management 34 27 21 2 16 0 0 61 18 52
2017 Information management 33 31 18 8 7 1 3 66 15 212
2017 Information technology 30 31 21 9 7 1 2 62 17 391
2017 Internal audit 28 40 20 8 5 0 0 67 13 40
2017 Evaluation 43 25 17 8 0 8 0 74 8 12
2017 Data sciences 40 43 9 4 4 0 0 83 8 19
2017 Policy 32 22 21 10 12 0 2 55 23 124
2017 Project management 19 30 25 15 10 0 1 49 25 524
2017 Other services to the public 29 34 14 11 5 2 4 67 17 232
2017 None of the above 28 27 19 13 9 1 3 57 23 749

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 57 22 10 5 2 0 3 82 8 491
2017 Compliance, inspection and enforcement 51 26 13 6 4 0 0 77 10 51
2017 Communications or public affairs 53 25 12 6 2 0 2 80 8 251
2017 Access to information and privacy 47 32 16 3 0 0 3 81 3 37
2017 Security 58 21 11 4 2 0 4 82 6 180
2017 Science and technology 42 27 18 7 4 0 3 71 11 105
2017 Library services 46 48 6 0 0 0 0 94 0 16
2017 Legal services 59 16 15 5 0 0 5 79 5 20
2017 Administration and operations 59 21 9 4 3 0 3 83 7 1488
2017 Human resources 53 26 12 5 2 0 2 81 7 504
2017 Financial management 57 23 12 5 2 0 2 81 7 533
2017 Procurement 53 24 14 5 3 0 2 78 8 1024
2017 Real property 53 23 13 6 4 0 1 77 10 1159
2017 Materiel management 61 25 13 0 2 0 0 86 2 52
2017 Information management 54 26 10 4 2 0 4 83 6 212
2017 Information technology 61 18 10 4 4 0 3 82 8 392
2017 Internal audit 37 40 23 0 0 0 0 77 0 40
2017 Evaluation 59 16 25 0 0 0 0 75 0 12
2017 Data sciences 65 18 4 9 4 0 0 83 13 19
2017 Policy 53 23 12 5 6 1 1 77 11 124
2017 Project management 51 24 14 5 4 0 2 76 9 527
2017 Other services to the public 55 25 11 5 2 1 2 82 6 233
2017 None of the above 55 22 12 4 4 0 3 80 8 749

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 70 10 6 3 3 2 7 88 6 494
2017 Compliance, inspection and enforcement 71 10 15 2 2 0 0 81 4 51
2017 Communications or public affairs 74 11 4 3 1 0 7 91 4 252
2017 Access to information and privacy 65 5 5 11 3 0 11 78 16 37
2017 Security 59 11 12 6 4 2 6 75 11 180
2017 Science and technology 70 9 7 2 9 2 2 82 11 105
2017 Library services 70 19 6 0 0 0 6 94 0 16
2017 Legal services 69 5 6 5 6 5 5 82 12 20
2017 Administration and operations 72 11 4 3 3 0 6 89 6 1485
2017 Human resources 73 13 4 3 2 1 4 91 5 502
2017 Financial management 62 14 7 5 4 1 6 83 10 535
2017 Procurement 69 13 6 4 4 1 4 86 8 1026
2017 Real property 71 13 6 3 3 1 3 87 7 1153
2017 Materiel management 70 9 7 0 11 0 3 82 11 52
2017 Information management 65 16 5 4 3 0 7 87 8 211
2017 Information technology 72 11 5 2 3 2 5 89 6 393
2017 Internal audit 87 5 7 0 0 0 0 93 0 40
2017 Evaluation 83 0 0 0 8 0 8 91 9 12
2017 Data sciences 79 13 4 4 0 0 0 91 4 19
2017 Policy 66 10 8 2 12 1 2 78 14 124
2017 Project management 70 13 6 4 4 1 3 86 8 530
2017 Other services to the public 67 14 6 4 2 1 5 87 7 233
2017 None of the above 74 10 5 3 3 0 5 89 6 753

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 58 19 10 4 2 0 6 83 7 491
2017 Compliance, inspection and enforcement 57 28 13 2 0 0 0 85 2 51
2017 Communications or public affairs 53 29 8 3 3 0 5 86 5 251
2017 Access to information and privacy 40 16 19 11 5 0 8 61 18 37
2017 Security 50 24 14 7 1 0 4 77 8 181
2017 Science and technology 64 17 9 3 6 0 1 82 9 105
2017 Library services 54 35 6 0 0 0 6 94 0 16
2017 Legal services 60 14 16 10 0 0 0 74 10 20
2017 Administration and operations 59 22 8 4 3 0 4 85 7 1486
2017 Human resources 63 21 8 3 2 0 3 87 4 501
2017 Financial management 55 23 9 3 3 1 5 83 7 534
2017 Procurement 58 25 9 3 3 0 3 85 6 1025
2017 Real property 54 28 8 5 3 0 2 84 8 1159
2017 Materiel management 59 28 9 2 2 0 0 88 3 52
2017 Information management 52 27 12 4 1 0 4 82 5 212
2017 Information technology 57 27 7 4 2 0 3 86 7 391
2017 Internal audit 68 19 5 5 0 2 0 90 5 40
2017 Evaluation 59 16 8 0 8 0 8 82 9 12
2017 Data sciences 45 47 9 0 0 0 0 91 0 19
2017 Policy 63 20 7 2 3 0 5 87 6 124
2017 Project management 57 28 9 2 1 0 2 87 4 528
2017 Other services to the public 60 20 9 5 2 1 4 84 7 233
2017 None of the above 59 25 8 3 2 0 3 86 5 751

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 65 14 7 4 4 0 5 84 8 495
2017 Compliance, inspection and enforcement 58 11 14 12 6 0 0 69 17 51
2017 Communications or public affairs 61 19 8 3 3 0 5 84 7 252
2017 Access to information and privacy 49 16 18 6 5 0 6 69 12 37
2017 Security 52 19 10 6 9 0 4 74 16 182
2017 Science and technology 57 19 12 5 6 0 2 77 11 105
2017 Library services 54 29 11 6 0 0 0 83 6 16
2017 Legal services 65 19 0 10 6 0 0 84 16 20
2017 Administration and operations 63 16 8 4 4 0 3 83 9 1486
2017 Human resources 66 16 7 6 2 0 3 85 8 501
2017 Financial management 53 19 9 7 6 2 4 76 14 535
2017 Procurement 63 17 7 5 5 0 3 83 10 1026
2017 Real property 61 18 10 5 5 1 2 80 10 1158
2017 Materiel management 49 25 14 0 10 0 2 76 10 52
2017 Information management 63 15 8 5 4 1 4 82 10 211
2017 Information technology 63 19 7 4 5 0 2 84 9 393
2017 Internal audit 73 13 10 5 0 0 0 85 5 40
2017 Evaluation 50 25 8 0 8 0 8 82 9 12
2017 Data sciences 79 4 9 8 0 0 0 83 8 19
2017 Policy 56 23 9 4 8 0 1 79 12 124
2017 Project management 57 23 8 5 4 0 2 82 10 529
2017 Other services to the public 65 16 7 3 4 1 4 85 7 234
2017 None of the above 65 15 8 4 4 1 3 83 9 751

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 6 4 1 1 0 27 91 3 492
2017 Compliance, inspection and enforcement 56 8 7 2 0 0 27 87 3 51
2017 Communications or public affairs 50 7 5 2 1 0 36 88 4 252
2017 Access to information and privacy 52 16 5 0 3 3 22 89 4 37
2017 Security 51 10 7 5 0 0 27 84 7 182
2017 Science and technology 57 13 5 1 3 0 22 89 5 104
2017 Library services 59 12 0 0 0 0 29 100 0 16
2017 Legal services 66 11 0 5 0 0 19 94 6 20
2017 Administration and operations 57 12 5 1 1 0 23 90 4 1489
2017 Human resources 63 9 5 2 1 1 20 91 3 504
2017 Financial management 53 13 6 3 2 0 24 87 6 533
2017 Procurement 55 14 6 1 2 0 21 89 4 1023
2017 Real property 55 13 7 2 2 0 21 86 5 1153
2017 Materiel management 59 25 0 3 0 0 12 96 4 52
2017 Information management 59 14 5 2 0 0 20 91 3 210
2017 Information technology 59 14 5 3 2 0 18 89 5 392
2017 Internal audit 56 24 10 2 0 0 8 87 3 40
2017 Evaluation 67 8 0 0 0 0 25 100 0 12
2017 Data sciences 48 38 0 8 0 0 5 91 9 19
2017 Policy 57 9 5 2 0 0 27 91 2 124
2017 Project management 53 16 4 2 1 1 23 90 5 528
2017 Other services to the public 55 8 4 2 1 1 29 91 4 233
2017 None of the above 56 10 3 1 1 0 29 93 3 754

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 63 15 7 4 2 0 9 86 6 491
2017 Compliance, inspection and enforcement 71 15 6 2 4 0 2 88 6 51
2017 Communications or public affairs 68 16 4 2 1 0 9 93 2 251
2017 Access to information and privacy 53 25 8 0 0 3 11 91 0 36
2017 Security 63 20 7 2 1 1 8 90 2 179
2017 Science and technology 60 21 9 1 2 1 6 87 3 104
2017 Library services 58 24 0 0 0 0 17 100 0 16
2017 Legal services 69 15 5 0 0 0 11 94 0 20
2017 Administration and operations 68 14 6 2 1 1 9 91 3 1486
2017 Human resources 71 14 5 1 2 0 8 92 3 496
2017 Financial management 68 13 5 3 1 0 10 90 5 529
2017 Procurement 56 23 11 4 2 0 4 82 6 1019
2017 Real property 59 22 8 2 2 1 5 87 4 1150
2017 Materiel management 56 29 5 3 2 2 2 89 5 52
2017 Information management 71 15 3 1 0 0 10 95 1 211
2017 Information technology 69 17 5 2 1 1 6 91 3 387
2017 Internal audit 75 12 8 2 0 0 2 90 2 40
2017 Evaluation 75 0 0 0 0 0 25 100 0 12
2017 Data sciences 66 29 4 0 0 0 0 96 0 19
2017 Policy 69 13 5 3 0 0 9 91 3 124
2017 Project management 53 22 11 5 2 0 5 80 8 526
2017 Other services to the public 67 16 6 4 0 2 5 89 4 230
2017 None of the above 67 14 6 3 1 0 9 90 4 750

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 61 14 8 4 4 1 8 82 10 493
2017 Compliance, inspection and enforcement 58 19 12 2 4 2 4 81 6 51
2017 Communications or public affairs 69 13 5 4 4 0 5 86 8 252
2017 Access to information and privacy 64 11 14 3 3 0 6 79 6 37
2017 Security 63 14 6 7 5 1 4 81 12 181
2017 Science and technology 56 22 8 5 4 0 6 83 9 105
2017 Library services 64 7 6 6 12 0 6 75 19 16
2017 Legal services 69 10 0 6 6 0 10 88 12 20
2017 Administration and operations 63 13 8 5 5 1 6 81 10 1488
2017 Human resources 65 16 5 5 3 1 5 85 9 505
2017 Financial management 65 14 6 3 4 1 7 86 7 534
2017 Procurement 71 14 6 2 3 1 4 88 5 1024
2017 Real property 64 17 8 4 4 1 3 84 8 1157
2017 Materiel management 65 16 5 4 7 4 0 84 11 52
2017 Information management 60 16 10 3 7 1 4 79 11 212
2017 Information technology 69 16 6 2 3 0 4 89 5 392
2017 Internal audit 76 12 5 5 3 0 0 88 7 40
2017 Evaluation 57 26 0 0 0 0 16 100 0 12
2017 Data sciences 82 18 0 0 0 0 0 100 0 19
2017 Policy 77 8 2 6 2 1 4 89 9 124
2017 Project management 65 19 7 4 3 0 3 87 6 529
2017 Other services to the public 56 16 12 5 5 1 4 76 11 234
2017 None of the above 67 14 7 3 2 1 6 87 6 754

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 54 22 14 4 2 0 4 80 6 491
2017 Compliance, inspection and enforcement 51 32 11 6 0 0 0 83 6 51
2017 Communications or public affairs 38 37 14 6 2 0 2 77 8 251
2017 Access to information and privacy 46 24 13 3 8 0 6 75 11 37
2017 Security 52 21 13 4 3 1 5 78 8 181
2017 Science and technology 45 33 17 1 2 0 3 80 3 105
2017 Library services 64 30 6 0 0 0 0 94 0 16
2017 Legal services 53 21 6 5 6 0 10 82 12 20
2017 Administration and operations 52 25 13 4 2 0 4 80 7 1487
2017 Human resources 48 29 10 5 4 0 3 80 9 503
2017 Financial management 48 29 12 5 2 0 3 80 7 535
2017 Procurement 48 30 11 5 3 0 3 81 7 1023
2017 Real property 51 29 12 4 2 1 2 82 5 1154
2017 Materiel management 63 25 5 2 3 0 2 89 5 52
2017 Information management 51 30 8 5 2 0 4 85 7 212
2017 Information technology 50 29 13 4 2 0 2 81 6 391
2017 Internal audit 50 35 10 5 0 0 0 85 5 40
2017 Evaluation 42 41 8 0 0 0 8 91 0 12
2017 Data sciences 52 13 9 21 4 0 0 65 25 19
2017 Policy 48 26 16 5 2 2 3 77 7 124
2017 Project management 54 27 12 3 2 0 2 83 5 529
2017 Other services to the public 46 30 13 5 2 1 4 79 7 234
2017 None of the above 54 25 12 4 2 0 4 81 6 753

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 26 38 14 9 0 0 39 23 495
2017 Compliance, inspection and enforcement 6 33 56 4 2 0 0 38 6 51
2017 Communications or public affairs 7 28 42 17 6 0 0 35 23 253
2017 Access to information and privacy 13 17 40 19 10 0 0 31 29 37
2017 Security 12 27 38 17 5 1 1 39 22 182
2017 Science and technology 9 26 45 14 7 0 0 35 21 105
2017 Library services 12 60 12 6 11 0 0 72 17 16
2017 Legal services 24 20 36 0 16 5 0 46 17 20
2017 Administration and operations 13 28 37 14 7 0 0 41 21 1490
2017 Human resources 8 25 44 17 6 1 0 33 23 506
2017 Financial management 12 30 39 13 6 0 0 42 20 535
2017 Procurement 12 32 38 12 5 0 0 44 17 1024
2017 Real property 8 30 38 17 6 0 0 38 23 1158
2017 Materiel management 17 27 39 12 5 0 0 44 18 52
2017 Information management 15 33 35 12 4 0 2 49 16 212
2017 Information technology 13 33 38 11 5 0 0 46 16 392
2017 Internal audit 5 37 55 0 3 0 0 42 3 40
2017 Evaluation 10 25 57 0 8 0 0 34 8 12
2017 Data sciences 5 31 30 29 4 0 0 36 34 19
2017 Policy 9 22 35 24 9 1 0 31 34 124
2017 Project management 10 27 39 18 6 0 0 37 25 529
2017 Other services to the public 14 24 40 13 7 0 1 39 21 234
2017 None of the above 10 23 38 19 9 0 1 33 29 753

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 21 38 20 10 0 1 30 32 492
2017 Compliance, inspection and enforcement 4 12 46 33 6 0 0 38 15 51
2017 Communications or public affairs 6 21 38 25 9 0 0 34 27 250
2017 Access to information and privacy 10 19 42 14 11 0 3 26 30 37
2017 Security 8 23 36 22 9 0 1 31 32 180
2017 Science and technology 8 14 45 26 6 1 0 32 22 105
2017 Library services 6 13 35 29 18 0 0 47 18 16
2017 Legal services 15 16 29 26 4 5 5 34 34 20
2017 Administration and operations 10 20 36 22 11 0 0 33 31 1485
2017 Human resources 9 23 38 20 9 0 0 30 32 504
2017 Financial management 8 19 40 22 10 1 1 32 27 533
2017 Procurement 7 19 41 22 10 0 0 33 26 1018
2017 Real property 8 21 39 21 9 0 1 31 29 1157
2017 Materiel management 3 20 37 35 5 0 0 40 23 52
2017 Information management 5 17 35 27 15 0 1 42 22 212
2017 Information technology 6 19 40 24 10 1 0 35 25 392
2017 Internal audit 0 28 40 22 10 0 0 33 28 40
2017 Evaluation 9 8 40 17 26 0 0 43 17 12
2017 Data sciences 4 30 39 27 0 0 0 27 34 19
2017 Policy 17 23 38 18 4 0 1 22 40 124
2017 Project management 9 21 38 24 7 0 0 31 31 529
2017 Other services to the public 7 19 34 27 12 1 1 39 26 233
2017 None of the above 11 21 38 18 12 0 0 30 32 751

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 38 21 9 7 8 0 60 18 495
2017 Compliance, inspection and enforcement 19 47 17 2 10 5 0 69 13 50
2017 Communications or public affairs 19 49 10 13 5 4 0 71 19 253
2017 Access to information and privacy 21 32 33 6 3 6 0 56 9 37
2017 Security 26 42 16 7 3 6 0 72 10 182
2017 Science and technology 17 38 21 9 9 7 0 59 19 105
2017 Library services 27 47 7 13 6 0 0 74 19 15
2017 Legal services 18 45 21 0 11 5 0 66 11 20
2017 Administration and operations 28 39 17 7 5 4 0 70 12 1483
2017 Human resources 29 41 16 7 1 5 1 74 9 505
2017 Financial management 27 48 13 6 2 3 0 78 8 534
2017 Procurement 30 38 17 7 4 4 0 71 12 1024
2017 Real property 24 42 18 7 4 5 0 70 12 1158
2017 Materiel management 28 37 13 10 7 5 0 68 18 52
2017 Information management 26 35 21 5 5 8 0 67 11 212
2017 Information technology 24 46 17 7 2 4 1 73 9 393
2017 Internal audit 20 52 15 5 2 5 0 76 8 40
2017 Evaluation 8 51 17 8 0 16 0 70 10 12
2017 Data sciences 13 66 9 4 4 4 0 82 9 19
2017 Policy 31 35 11 13 5 5 0 69 20 124
2017 Project management 23 44 16 9 4 5 0 70 14 530
2017 Other services to the public 20 35 18 11 7 9 0 61 20 233
2017 None of the above 16 38 19 11 8 8 0 58 21 751

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 34 23 14 12 3 0 48 28 495
2017 Compliance, inspection and enforcement 15 46 15 14 8 3 0 62 22 51
2017 Communications or public affairs 12 35 19 21 9 4 0 49 32 253
2017 Access to information and privacy 10 35 32 9 13 0 0 46 22 37
2017 Security 15 35 18 17 12 2 0 51 30 182
2017 Science and technology 14 38 24 10 12 1 0 53 23 105
2017 Library services 17 48 23 6 6 0 0 65 11 16
2017 Legal services 29 25 10 21 11 5 0 56 33 20
2017 Administration and operations 19 38 19 12 11 2 0 57 23 1488
2017 Human resources 19 47 17 12 4 2 0 67 16 505
2017 Financial management 17 44 19 11 7 2 0 62 18 533
2017 Procurement 23 42 17 11 5 2 0 66 17 1023
2017 Real property 16 42 19 12 8 2 0 60 21 1160
2017 Materiel management 13 51 14 10 12 0 0 63 23 52
2017 Information management 16 45 23 6 9 1 0 62 15 212
2017 Information technology 18 45 19 11 5 2 0 64 17 392
2017 Internal audit 18 60 13 7 3 0 0 77 10 40
2017 Evaluation 25 41 8 9 8 8 0 73 18 12
2017 Data sciences 35 40 13 0 13 0 0 74 13 19
2017 Policy 13 41 15 16 14 2 0 54 31 124
2017 Project management 16 42 17 15 8 3 0 59 24 530
2017 Other services to the public 17 32 22 16 11 2 0 50 28 234
2017 None of the above 14 31 22 17 14 2 0 46 31 753
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 18 82 494
2017 Compliance, inspection and enforcement 14 86 51
2017 Communications or public affairs 13 87 252
2017 Security 22 78 181
2017 Science and technology 16 84 105
2017 Administration and operations 16 84 1490
2017 Human resources 19 81 505
2017 Financial management 15 85 535
2017 Procurement 13 87 1025
2017 Real property 15 85 1157
2017 Materiel management 16 84 52
2017 Information management 16 84 211
2017 Information technology 16 84 392
2017 Internal audit 17 83 40
2017 Policy 17 83 123
2017 Project management 14 86 528
2017 Other services to the public 15 85 234
2017 None of the above 13 87 753
2014 Client contact centre 17 83 655
2014 Compliance, inspection and enforcement 12 88 82
2014 Communications or public affairs 17 83 354
2014 Access to information and privacy 18 82 45
2014 Security 14 86 170
2014 Science and technology 10 90 132
2014 Legal services 24 76 22
2014 Administration and operations 15 85 1540
2014 Human resources 15 85 522
2014 Financial management 14 86 559
2014 Procurement 14 86 1013
2014 Real property 14 86 1638
2014 Materiel management 11 89 67
2014 Information management 19 81 278
2014 Information technology 11 89 515
2014 Internal audit 10 90 48
2014 Evaluation 24 76 29
2014 Other services to the public 18 82 276
2014 None of the above 16 84 824

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 76 24 88
2017 Communications or public affairs 84 16 32
2017 Security 85 15 39
2017 Science and technology 62 38 16
2017 Administration and operations 75 25 242
2017 Human resources 88 12 99
2017 Financial management 79 21 82
2017 Procurement 81 19 140
2017 Real property 68 32 174
2017 Information management 91 9 35
2017 Information technology 82 18 65
2017 Policy 81 19 21
2017 Project management 76 24 76
2017 Other services to the public 85 15 36
2017 None of the above 79 21 103
2014 Client contact centre 79 21 110
2014 Compliance, inspection and enforcement 81 19 10
2014 Communications or public affairs 80 20 59
2014 Security 67 33 25
2014 Science and technology 43 57 14
2014 Administration and operations 82 18 227
2014 Human resources 91 9 75
2014 Financial management 85 15 74
2014 Procurement 82 18 137
2014 Real property 75 25 228
2014 Information management 81 19 52
2014 Information technology 82 18 57
2014 Other services to the public 89 11 47
2014 None of the above 83 17 133

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 41 7 10 4 0 0 79 14 65
2017 Communications or public affairs 50 46 3 0 0 0 0 97 0 26
2017 Security 39 46 9 6 0 0 0 85 6 33
2017 Science and technology 51 30 19 0 0 0 0 81 0 10
2017 Administration and operations 42 38 6 8 5 0 0 80 14 183
2017 Human resources 49 34 8 6 3 0 0 83 9 86
2017 Financial management 57 31 1 9 1 0 0 88 10 64
2017 Procurement 52 31 7 6 3 0 1 84 9 114
2017 Real property 47 36 6 7 3 1 1 85 9 124
2017 Information management 31 51 6 6 6 0 0 82 12 32
2017 Information technology 45 43 4 8 0 0 0 89 8 53
2017 Policy 54 35 0 6 6 0 0 88 12 17
2017 Project management 44 37 7 7 4 0 2 82 11 57
2017 Other services to the public 37 56 6 0 0 0 0 94 0 31
2017 None of the above 33 43 14 8 1 0 0 76 10 81
2014 Client contact centre 51 31 3 10 3 0 0 83 14 86
2014 Communications or public affairs 54 36 5 2 2 0 0 91 4 47
2014 Security 58 31 12 0 0 0 0 88 0 17
2014 Administration and operations 46 31 7 9 4 1 1 79 14 186
2014 Human resources 61 31 8 1 0 0 0 91 1 68
2014 Financial management 53 33 5 6 3 0 0 86 9 63
2014 Procurement 51 33 4 6 3 3 1 87 9 111
2014 Real property 50 31 9 7 1 1 1 82 8 170
2014 Information management 59 31 2 5 2 0 0 91 7 42
2014 Information technology 47 32 11 7 0 0 4 82 7 47
2014 Other services to the public 58 25 4 9 2 0 2 85 11 42
2014 None of the above 58 25 7 7 3 0 0 83 10 110
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 20 23 12 12 1 1 32 68 495
2017 Compliance, inspection and enforcement 25 28 20 21 4 0 2 26 74 51
2017 Communications or public affairs 24 23 20 18 9 6 0 25 75 253
2017 Access to information and privacy 30 25 13 14 13 5 0 32 68 37
2017 Security 29 21 20 11 16 3 0 30 70 182
2017 Science and technology 28 28 26 11 4 2 2 29 71 105
2017 Library services 48 12 17 6 12 0 6 50 50 16
2017 Legal services 38 10 27 15 10 0 0 38 62 20
2017 Administration and operations 29 26 19 11 12 2 1 30 70 1492
2017 Human resources 29 22 19 15 14 1 1 29 71 506
2017 Financial management 26 26 22 13 10 2 0 26 74 534
2017 Procurement 24 26 22 13 12 2 0 25 75 1026
2017 Real property 27 24 19 11 16 2 0 27 73 1160
2017 Materiel management 26 30 12 7 21 2 2 27 73 52
2017 Information management 37 22 15 12 10 2 2 38 62 212
2017 Information technology 33 29 20 8 7 2 0 34 66 393
2017 Internal audit 35 22 25 7 8 3 0 36 64 40
2017 Evaluation 32 34 9 16 8 0 0 32 68 12
2017 Data sciences 31 22 8 9 30 0 0 31 69 19
2017 Policy 21 28 28 8 13 2 1 21 79 124
2017 Project management 29 25 21 10 13 3 0 29 71 530
2017 Other services to the public 27 21 30 11 9 3 0 27 73 234
2017 None of the above 35 21 19 9 13 3 0 36 64 752

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 329
2017 Compliance, inspection and enforcement 17 38
2017 Communications or public affairs 28 174
2017 Access to information and privacy 17 24
2017 Security 24 124
2017 Science and technology 10 72
2017 Legal services 9 12
2017 Administration and operations 23 1001
2017 Human resources 28 345
2017 Financial management 23 376
2017 Procurement 16 744
2017 Real property 22 799
2017 Materiel management 22 36
2017 Information management 22 122
2017 Information technology 14 246
2017 Internal audit 24 25
2017 Data sciences 56 12
2017 Policy 23 94
2017 Project management 23 361
2017 Other services to the public 22 161
2017 None of the above 21 458

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 34 329
2017 Compliance, inspection and enforcement 43 38
2017 Communications or public affairs 37 174
2017 Access to information and privacy 32 24
2017 Security 30 124
2017 Science and technology 23 72
2017 Legal services 16 12
2017 Administration and operations 35 1001
2017 Human resources 33 345
2017 Financial management 36 376
2017 Procurement 39 744
2017 Real property 37 799
2017 Materiel management 40 36
2017 Information management 29 122
2017 Information technology 30 246
2017 Internal audit 40 25
2017 Data sciences 55 12
2017 Policy 38 94
2017 Project management 37 361
2017 Other services to the public 31 161
2017 None of the above 34 458

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 329
2017 Compliance, inspection and enforcement 9 38
2017 Communications or public affairs 24 174
2017 Access to information and privacy 13 24
2017 Security 21 124
2017 Science and technology 12 72
2017 Legal services 25 12
2017 Administration and operations 21 1001
2017 Human resources 22 345
2017 Financial management 23 376
2017 Procurement 20 744
2017 Real property 18 799
2017 Materiel management 7 36
2017 Information management 22 122
2017 Information technology 13 246
2017 Internal audit 16 25
2017 Data sciences 49 12
2017 Policy 23 94
2017 Project management 19 361
2017 Other services to the public 22 161
2017 None of the above 25 458

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 51 329
2017 Compliance, inspection and enforcement 40 38
2017 Communications or public affairs 47 174
2017 Access to information and privacy 70 24
2017 Security 58 124
2017 Science and technology 44 72
2017 Legal services 49 12
2017 Administration and operations 54 1001
2017 Human resources 43 345
2017 Financial management 45 376
2017 Procurement 40 744
2017 Real property 56 799
2017 Materiel management 71 36
2017 Information management 41 122
2017 Information technology 57 246
2017 Internal audit 20 25
2017 Data sciences 88 12
2017 Policy 51 94
2017 Project management 51 361
2017 Other services to the public 46 161
2017 None of the above 49 458

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 329
2017 Compliance, inspection and enforcement 3 38
2017 Communications or public affairs 11 174
2017 Access to information and privacy 12 24
2017 Security 8 124
2017 Science and technology 8 72
2017 Legal services 17 12
2017 Administration and operations 6 1001
2017 Human resources 6 345
2017 Financial management 9 376
2017 Procurement 6 744
2017 Real property 5 799
2017 Materiel management 5 36
2017 Information management 6 122
2017 Information technology 6 246
2017 Internal audit 16 25
2017 Data sciences 0 12
2017 Policy 7 94
2017 Project management 6 361
2017 Other services to the public 9 161
2017 None of the above 6 458

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 33 329
2017 Compliance, inspection and enforcement 55 38
2017 Communications or public affairs 38 174
2017 Access to information and privacy 22 24
2017 Security 41 124
2017 Science and technology 50 72
2017 Legal services 25 12
2017 Administration and operations 36 1001
2017 Human resources 43 345
2017 Financial management 44 376
2017 Procurement 47 744
2017 Real property 40 799
2017 Materiel management 30 36
2017 Information management 44 122
2017 Information technology 41 246
2017 Internal audit 56 25
2017 Data sciences 12 12
2017 Policy 40 94
2017 Project management 39 361
2017 Other services to the public 42 161
2017 None of the above 42 458

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Client contact centre 10 50 20 8 5 8 320
2017 Compliance, inspection and enforcement 8 49 21 8 3 12 37
2017 Communications or public affairs 5 46 23 12 4 10 172
2017 Access to information and privacy 15 36 31 0 5 13 22
2017 Security 2 42 20 12 3 21 121
2017 Science and technology 9 40 24 12 6 10 69
2017 Legal services 9 37 29 0 8 17 11
2017 Administration and operations 8 51 16 11 3 10 986
2017 Human resources 9 49 16 12 3 11 340
2017 Financial management 8 47 22 9 5 10 365
2017 Procurement 8 46 19 10 4 13 725
2017 Real property 4 37 19 12 5 21 788
2017 Materiel management 13 40 13 10 6 20 36
2017 Information management 8 55 15 11 2 8 120
2017 Information technology 6 53 18 8 3 13 237
2017 Internal audit 0 41 46 0 4 8 24
2017 Data sciences 0 41 7 7 0 46 11
2017 Policy 6 50 21 7 3 12 90
2017 Project management 4 41 21 12 4 17 355
2017 Other services to the public 9 48 19 11 3 10 158
2017 None of the above 6 46 19 10 5 14 444

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 24 16 15 25 1 7 39 44 329
2017 Compliance, inspection and enforcement 3 18 16 24 29 3 8 23 59 38
2017 Communications or public affairs 9 23 12 19 21 3 12 38 48 176
2017 Access to information and privacy 16 9 21 21 20 0 13 29 47 24
2017 Security 10 13 17 19 34 1 7 25 57 124
2017 Science and technology 4 17 29 14 26 1 9 23 44 72
2017 Legal services 16 34 9 17 24 0 0 50 41 12
2017 Administration and operations 13 20 16 15 24 2 10 38 44 1008
2017 Human resources 9 23 14 19 22 1 12 36 48 349
2017 Financial management 11 25 15 13 24 3 8 41 42 375
2017 Procurement 9 21 16 17 25 2 11 33 48 751
2017 Real property 9 20 15 22 27 2 6 31 53 801
2017 Materiel management 15 23 17 10 15 0 20 47 31 36
2017 Information management 15 26 20 14 16 2 7 45 33 125
2017 Information technology 6 26 13 18 29 1 7 35 51 248
2017 Internal audit 24 12 8 21 24 0 12 40 51 25
2017 Data sciences 43 20 6 6 25 0 0 63 31 12
2017 Policy 8 24 12 18 26 3 8 37 49 94
2017 Project management 8 21 15 14 32 2 8 33 51 363
2017 Other services to the public 10 20 15 16 24 4 11 35 47 161
2017 None of the above 10 19 13 18 26 3 12 34 51 463

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 9 13 18 44 2 9 15 70 330
2017 Compliance, inspection and enforcement 0 3 22 16 53 3 5 3 74 38
2017 Communications or public affairs 1 10 11 16 45 4 15 13 74 176
2017 Access to information and privacy 4 9 13 21 41 0 13 14 71 24
2017 Security 5 9 10 15 57 2 2 14 75 123
2017 Science and technology 1 3 24 16 43 5 7 5 68 72
2017 Legal services 0 25 9 9 50 8 0 27 64 12
2017 Administration and operations 7 11 11 16 43 2 9 21 66 1008
2017 Human resources 5 6 11 16 51 1 10 12 75 349
2017 Financial management 5 10 12 18 41 3 11 18 69 376
2017 Procurement 4 11 11 17 46 3 8 17 71 751
2017 Real property 4 11 11 18 49 3 5 16 72 804
2017 Materiel management 8 10 12 7 40 3 20 23 61 36
2017 Information management 8 13 20 15 32 2 10 24 53 125
2017 Information technology 4 13 14 15 44 2 9 20 65 248
2017 Internal audit 8 8 8 16 45 4 12 19 72 25
2017 Data sciences 13 6 6 6 62 0 7 20 73 12
2017 Policy 1 8 8 15 51 5 11 11 79 94
2017 Project management 4 7 13 19 48 2 7 12 74 364
2017 Other services to the public 5 9 15 15 42 3 11 16 67 161
2017 None of the above 5 9 9 18 43 3 14 17 73 464
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