2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	47	5	10	4	0	82	13	405
2017	CS-01	44	36	6	8	6	0	80	14	32
2017	CS-02	33	54	5	6	2	0	87	8	138
2017	CS-03	37	42	5	11	6	0	78	17	161
2017	CS-04	22	60	2	12	3	0	83	16	58
2017	CS-05	24	34	17	25	0	0	57	25	12
2014	CS	31	47	7	10	5	0	79	15	458
2014	CS-01	45	30	0	20	5	0	75	25	40
2014	CS-02	34	45	5	11	5	0	79	16	171
2014	CS-03	28	48	9	10	5	1	76	15	170
2014	CS-04	29	60	3	3	5	0	89	8	63
2014	CS-05	20	60	20	0	0	0	80	0	10
2011	CS	33	49	6	10	2	0	82	12	1141
2011	CS-01	31	45	8	13	3	0	77	16	141
2011	CS-02	32	48	8	11	1	0	80	12	394
2011	CS-03	31	53	5	8	3	0	84	11	367
2011	CS-04	35	49	3	11	2	0	85	13	189
2011	CS-05	49	37	2	7	5	0	86	12	43
2008	CS	34	48	6	8	4	0	82	12	793
2008	CS-01	32	47	7	10	4	0	79	14	113
2008	CS-02	37	43	7	8	5	0	80	13	284
2008	CS-03	30	55	4	7	3	0	85	10	212
2008	CS-04	37	46	6	9	2	0	83	11	136
2008	CS-05	39	50	3	3	6	0	89	8	36

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	27	9	5	2	1	1	84	7	405
2017	CS-01	55	28	6	8	0	0	3	86	9	32
2017	CS-02	58	25	9	4	1	1	1	86	4	138
2017	CS-03	53	26	10	4	4	1	1	82	8	161
2017	CS-04	46	36	11	5	2	0	0	83	7	58
2017	CS-05	66	26	0	8	0	0	0	92	8	12
2014	CS	57	27	7	6	2	1	0	86	7	458
2014	CS-01	58	28	8	8	0	0	0	85	8	40
2014	CS-02	60	25	5	4	3	2	1	88	7	171
2014	CS-03	56	25	10	7	1	1	0	82	8	170
2014	CS-04	54	33	5	6	0	2	0	89	6	63
2014	CS-05	40	50	0	10	0	0	0	90	10	10
2011	CS	64	23	6	3	1	1	1	89	5	1142
2011	CS-01	65	26	4	3	1	1	0	92	4	141
2011	CS-02	65	21	7	3	2	1	2	88	5	394
2011	CS-03	62	24	7	4	1	1	2	88	4	367
2011	CS-04	64	25	5	5	1	1	0	89	6	190
2011	CS-05	74	21	2	2	0	0	0	95	2	43
2008	CS	62	24	6	4	2	0	1	88	6	792
2008	CS-01	60	29	5	4	1	0	0	89	5	112
2008	CS-02	62	22	6	5	3	0	1	86	8	284
2008	CS-03	61	25	8	3	2	1	0	87	5	212
2008	CS-04	60	28	6	5	1	0	0	88	7	136
2008	CS-05	92	6	0	0	0	3	0	100	0	36

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	21	10	11	7	0	0	73	18	405
2017	CS-01	55	14	14	14	3	0	0	69	17	32
2017	CS-02	54	22	8	9	6	0	0	77	15	138
2017	CS-03	47	24	11	10	8	0	0	71	18	161
2017	CS-04	48	19	9	16	8	0	0	67	24	58
2017	CS-05	66	17	0	8	8	0	0	83	17	12
2014	CS	54	21	8	11	5	0	0	76	16	457
2014	CS-01	60	13	18	8	3	0	0	73	10	40
2014	CS-02	61	20	6	8	5	0	0	81	12	171
2014	CS-03	48	22	8	14	7	1	1	71	21	169
2014	CS-04	48	27	6	14	5	0	0	75	19	63
2014	CS-05	40	40	0	20	0	0	0	80	20	10
2011	CS	56	21	6	11	5	0	1	78	17	1141
2011	CS-01	60	23	5	11	1	0	1	83	12	141
2011	CS-02	58	23	5	9	4	0	1	81	13	393
2011	CS-03	55	18	7	13	7	0	1	74	20	367
2011	CS-04	48	24	6	14	7	0	1	73	21	190
2011	CS-05	63	21	2	7	7	0	0	84	14	43
2008	CS	54	20	7	12	6	0	0	75	18	793
2008	CS-01	50	20	12	11	5	0	1	71	16	113
2008	CS-02	54	22	7	11	5	0	0	77	16	284
2008	CS-03	54	21	7	12	6	0	0	75	18	212
2008	CS-04	51	18	4	17	9	0	0	70	26	136
2008	CS-05	83	11	6	0	0	0	0	94	0	36

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	41	9	7	4	0	80	11	404
2017	CS-01	52	28	14	6	0	0	80	6	32
2017	CS-02	40	41	9	8	2	0	81	10	138
2017	CS-03	37	41	9	7	6	0	78	13	161
2017	CS-04	33	51	7	4	5	0	84	8	57
2017	CS-05	57	25	8	9	0	0	83	9	12
2014	CS	44	40	6	7	2	0	84	9	458
2014	CS-01	50	33	8	8	3	0	83	10	40
2014	CS-02	45	37	7	8	3	0	82	11	171
2014	CS-03	41	44	7	6	2	1	85	8	170
2014	CS-04	44	43	3	6	3	0	87	10	63
2014	CS-05	40	60	0	0	0	0	100	0	10
2011	CS	44	39	8	7	3	0	82	10	1137
2011	CS-01	48	36	6	6	4	0	84	10	140
2011	CS-02	38	42	9	7	4	0	80	11	393
2011	CS-03	48	36	8	6	3	0	83	9	366
2011	CS-04	45	37	10	6	2	0	82	9	188
2011	CS-05	42	44	0	9	5	0	86	14	43

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	41	13	13	6	0	0	68	19	404
2017	CS-01	30	31	25	11	3	0	0	61	14	32
2017	CS-02	28	39	12	14	7	0	0	67	21	137
2017	CS-03	27	42	14	11	7	0	0	69	17	161
2017	CS-04	21	51	5	16	5	0	2	73	21	58
2017	CS-05	24	25	26	25	0	0	0	49	25	12
2014	CS	26	40	13	14	7	1	0	67	21	458
2014	CS-01	38	18	13	20	10	3	0	56	31	40
2014	CS-02	27	44	12	12	5	0	0	71	16	171
2014	CS-03	22	38	14	16	8	1	1	61	25	170
2014	CS-04	29	48	6	8	10	0	0	76	17	63
2014	CS-05	20	50	30	0	0	0	0	70	0	10
2011	CS	28	41	14	10	6	0	1	70	16	1138
2011	CS-01	26	38	13	14	5	1	3	67	20	140
2011	CS-02	28	42	14	9	6	0	1	70	16	392
2011	CS-03	24	45	15	11	6	0	0	69	17	366
2011	CS-04	35	36	16	7	5	0	1	72	12	190
2011	CS-05	51	33	5	9	0	0	2	86	10	43
2008	CS	25	39	16	11	8	0	1	65	19	792
2008	CS-01	24	39	17	9	10	0	2	64	19	113
2008	CS-02	25	38	15	13	8	0	0	63	22	284
2008	CS-03	21	45	15	12	7	0	1	66	19	211
2008	CS-04	26	37	24	7	7	0	0	63	13	136
2008	CS-05	47	36	3	3	8	3	0	86	11	36

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	42	11	7	4	0	79	11	404
2017	CS-01	36	38	17	8	0	0	75	8	32
2017	CS-02	30	45	10	9	6	0	75	15	138
2017	CS-03	40	39	12	5	4	0	79	9	160
2017	CS-04	42	45	5	7	1	0	86	8	58
2017	CS-05	57	43	0	0	0	0	100	0	12
2014	CS	37	43	11	7	2	0	80	9	458
2014	CS-01	43	38	15	5	0	0	80	5	40
2014	CS-02	35	42	14	8	2	0	76	10	171
2014	CS-03	37	44	10	6	3	1	81	9	170
2014	CS-04	41	43	6	8	2	0	84	10	63
2014	CS-05	50	50	0	0	0	0	100	0	10
2011	CS	38	40	12	7	3	0	78	10	1141
2011	CS-01	34	39	17	7	3	0	73	10	141
2011	CS-02	35	40	12	8	5	0	75	13	394
2011	CS-03	36	43	11	7	3	0	79	10	366
2011	CS-04	47	36	11	5	1	0	83	6	190
2011	CS-05	63	33	5	0	0	0	95	0	43
2008	CS	34	44	10	8	4	0	78	12	793
2008	CS-01	32	42	11	11	4	0	74	15	113
2008	CS-02	27	51	10	8	4	0	78	12	284
2008	CS-03	34	44	9	8	4	0	79	12	212
2008	CS-04	43	35	11	8	3	0	78	11	136
2008	CS-05	64	28	3	6	0	0	92	6	36

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	39	8	5	3	0	83	9	404
2017	CS-01	47	45	6	3	0	0	92	3	32
2017	CS-02	41	35	12	7	6	0	76	12	138
2017	CS-03	42	43	7	4	4	0	85	7	160
2017	CS-04	48	38	5	9	0	0	86	9	58
2017	CS-05	75	25	0	0	0	0	100	0	12
2014	CS	39	44	8	7	2	0	83	9	457
2014	CS-01	48	38	10	5	0	0	85	5	40
2014	CS-02	36	45	11	6	2	0	81	9	171
2014	CS-03	37	47	7	6	2	1	85	8	169
2014	CS-04	49	32	5	11	3	0	81	14	63
2014	CS-05	40	60	0	0	0	0	100	0	10
2011	CS	41	41	9	6	3	0	82	9	1138
2011	CS-01	34	39	18	4	4	0	74	9	140
2011	CS-02	37	42	9	8	4	0	80	12	393
2011	CS-03	40	43	8	6	3	0	83	9	365
2011	CS-04	49	41	7	3	0	0	90	3	190
2011	CS-05	67	28	0	5	0	0	95	5	43
2008	CS	39	45	9	5	2	0	84	7	793
2008	CS-01	31	51	10	5	3	0	82	8	113
2008	CS-02	36	45	10	5	3	1	82	8	284
2008	CS-03	36	47	11	4	1	0	83	6	212
2008	CS-04	48	40	4	5	2	0	88	7	136
2008	CS-05	67	33	0	0	0	0	100	0	36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	38	8	3	2	0	87	5	401
2017	CS-01	52	31	14	3	0	0	83	3	32
2017	CS-02	44	46	4	2	3	1	91	5	138
2017	CS-03	50	33	11	4	3	0	83	6	157
2017	CS-04	48	42	7	2	2	0	90	3	58
2017	CS-05	66	34	0	0	0	0	100	0	12
2014	CS	48	35	8	7	1	0	84	8	458
2014	CS-01	63	23	8	8	0	0	85	8	40
2014	CS-02	46	39	7	6	1	0	85	8	171
2014	CS-03	48	33	11	7	1	1	82	8	170
2014	CS-04	48	35	6	10	2	0	83	11	63
2014	CS-05	40	50	10	0	0	0	90	0	10

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	36	7	4	3	0	0	85	8	403
2017	CS-01	55	22	14	8	0	0	0	78	8	32
2017	CS-02	47	42	6	2	2	0	0	90	4	137
2017	CS-03	54	29	7	6	4	0	0	84	9	160
2017	CS-04	36	49	7	3	5	0	0	85	8	58
2017	CS-05	35	32	8	8	17	0	0	66	25	12
2014	CS	42	35	12	7	3	1	0	78	11	458
2014	CS-01	50	25	20	3	0	3	0	77	3	40
2014	CS-02	46	33	12	6	4	0	0	78	10	171
2014	CS-03	39	36	11	8	4	1	1	77	12	170
2014	CS-04	43	35	10	8	5	0	0	78	13	63
2014	CS-05	0	70	0	30	0	0	0	70	30	10
2011	CS	42	35	13	6	4	0	1	77	10	1138
2011	CS-01	36	31	15	9	6	1	1	69	16	140
2011	CS-02	42	35	13	5	4	0	1	78	9	393
2011	CS-03	44	35	11	5	4	0	1	80	9	366
2011	CS-04	44	38	13	5	1	0	0	81	6	189
2011	CS-05	35	26	16	16	7	0	0	60	23	43

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	27	14	8	6	2	7	69	16	403
2017	CS-01	38	22	14	8	3	3	11	71	13	32
2017	CS-02	37	32	12	7	4	4	5	75	12	138
2017	CS-03	42	26	13	6	5	1	7	74	12	160
2017	CS-04	23	21	24	18	5	3	5	48	26	58
2017	CS-05	0	9	0	9	65	0	17	11	89	11
2014	CS	27	27	15	11	9	2	10	60	23	458
2014	CS-01	30	30	13	8	8	3	10	69	17	40
2014	CS-02	29	26	15	8	9	1	11	63	20	171
2014	CS-03	28	29	13	13	8	2	7	63	23	170
2014	CS-04	19	24	19	17	11	2	8	47	32	63
2014	CS-05	0	10	20	0	30	0	40	17	50	10
2011	CS	28	24	12	11	11	2	12	61	25	1141
2011	CS-01	34	26	12	7	9	1	11	68	18	141
2011	CS-02	29	24	12	7	10	3	15	65	20	394
2011	CS-03	31	26	11	13	10	2	8	63	25	366
2011	CS-04	19	24	16	17	15	1	7	47	35	190
2011	CS-05	5	5	7	14	23	0	47	17	70	43
2008	CS	32	23	11	12	12	2	8	61	26	792
2008	CS-01	35	31	5	7	10	3	9	75	19	113
2008	CS-02	37	24	12	8	8	2	10	68	19	283
2008	CS-03	35	24	14	13	9	1	5	63	23	212
2008	CS-04	21	22	13	19	20	2	3	45	41	136
2008	CS-05	6	0	6	19	33	6	31	9	83	36

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	46	12	8	5	0	74	14	405
2017	CS-01	31	44	14	8	3	0	75	11	32
2017	CS-02	25	43	14	12	5	0	69	17	138
2017	CS-03	25	50	11	6	7	1	76	13	161
2017	CS-04	33	43	10	10	4	0	76	14	58
2017	CS-05	49	42	9	0	0	0	91	0	12
2014	CS	25	47	13	10	6	0	72	16	458
2014	CS-01	40	33	15	10	3	0	73	13	40
2014	CS-02	24	51	12	9	4	0	75	12	171
2014	CS-03	22	47	13	9	8	1	69	18	170
2014	CS-04	27	43	11	11	8	0	70	19	63
2014	CS-05	20	60	20	0	0	0	80	0	10
2011	CS	27	45	14	8	5	0	73	13	1142
2011	CS-01	31	40	13	11	4	0	72	15	141
2011	CS-02	24	48	15	8	5	0	72	13	394
2011	CS-03	25	46	16	7	6	0	71	13	367
2011	CS-04	34	42	11	8	5	1	76	13	190
2011	CS-05	37	53	0	7	2	0	91	9	43
2008	CS	30	41	14	9	6	0	70	15	790
2008	CS-01	27	45	16	5	7	0	71	13	112
2008	CS-02	26	42	13	11	7	0	68	18	282
2008	CS-03	29	40	18	9	4	0	69	13	212
2008	CS-04	35	41	10	7	7	0	76	15	136
2008	CS-05	50	33	11	3	3	0	83	6	36

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	41	18	10	7	0	0	64	18	405
2017	CS-01	22	36	25	3	14	0	0	58	17	32
2017	CS-02	25	40	20	7	8	0	1	65	15	138
2017	CS-03	24	37	18	14	6	1	0	61	21	161
2017	CS-04	19	52	12	10	7	0	0	71	17	58
2017	CS-05	17	49	17	17	0	0	0	66	17	12
2014	CS	19	41	19	11	8	0	0	61	20	457
2014	CS-01	33	30	18	13	8	0	0	63	20	40
2014	CS-02	21	42	21	9	7	0	0	63	16	170
2014	CS-03	16	41	19	12	9	1	1	58	22	170
2014	CS-04	19	43	16	13	10	0	0	62	22	63
2014	CS-05	20	40	30	10	0	0	0	60	10	10
2011	CS	21	41	19	12	7	0	0	62	19	1141
2011	CS-01	23	35	21	13	9	0	0	57	22	141
2011	CS-02	21	39	19	12	8	0	1	61	20	394
2011	CS-03	21	40	19	11	8	0	0	61	19	366
2011	CS-04	21	48	16	11	4	1	0	69	15	190
2011	CS-05	26	49	14	9	2	0	0	74	12	43

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	40	15	13	8	63	22	404
2017	CS-01	33	45	11	3	8	78	11	32
2017	CS-02	27	41	13	14	5	68	19	138
2017	CS-03	21	37	15	16	11	58	26	161
2017	CS-04	17	36	21	15	10	53	26	58
2017	CS-05	18	46	18	9	9	64	18	11

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	42	12	7	6	1	74	14	405
2017	CS-01	41	45	0	6	8	0	86	14	32
2017	CS-02	27	49	11	7	5	1	77	12	138
2017	CS-03	34	34	17	7	6	1	69	14	161
2017	CS-04	31	38	12	9	10	0	69	19	58
2017	CS-05	41	43	8	8	0	0	83	8	12
2014	CS	31	44	12	7	6	1	75	13	458
2014	CS-01	48	33	10	0	8	3	82	8	40
2014	CS-02	33	41	15	5	5	1	75	10	171
2014	CS-03	24	48	13	8	7	1	72	15	170
2014	CS-04	32	46	8	11	3	0	78	14	63
2014	CS-05	30	70	0	0	0	0	100	0	10
2011	CS	33	43	14	6	3	1	77	9	1140
2011	CS-01	39	37	13	7	3	1	77	10	141
2011	CS-02	30	46	16	6	2	0	76	9	393
2011	CS-03	29	44	15	6	4	1	74	10	366
2011	CS-04	38	42	13	5	1	1	80	6	190
2011	CS-05	53	40	0	7	0	0	93	7	43
2008	CS	34	42	13	7	4	0	76	11	792
2008	CS-01	35	39	15	5	5	1	74	11	113
2008	CS-02	28	44	15	7	6	0	72	12	283
2008	CS-03	35	42	13	8	2	0	77	10	212
2008	CS-04	41	41	7	7	4	0	82	10	136
2008	CS-05	56	39	0	6	0	0	94	6	36

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	39	15	9	9	67	17	405
2017	CS-01	38	34	11	6	11	72	17	32
2017	CS-02	22	44	20	5	9	66	14	138
2017	CS-03	28	40	13	9	9	68	19	161
2017	CS-04	33	31	14	14	8	64	22	58
2017	CS-05	41	34	8	17	0	75	17	12

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	38	12	4	2	0	0	82	6	405
2017	CS-01	55	28	14	3	0	0	0	83	3	32
2017	CS-02	41	38	14	4	1	0	1	80	6	138
2017	CS-03	43	39	12	2	4	0	0	81	6	161
2017	CS-04	38	48	5	9	0	0	0	86	9	58
2017	CS-05	66	25	9	0	0	0	0	91	0	12
2014	CS	51	33	9	5	1	0	0	84	6	458
2014	CS-01	58	23	15	3	3	0	0	80	5	40
2014	CS-02	49	37	9	4	1	0	0	87	5	171
2014	CS-03	51	34	9	4	2	1	0	85	6	170
2014	CS-04	51	25	10	13	2	0	0	76	14	63
2014	CS-05	60	40	0	0	0	0	0	100	0	10
2011	CS	52	34	10	3	1	0	0	86	4	1138
2011	CS-01	55	32	9	3	1	0	0	88	4	139
2011	CS-02	49	36	10	4	1	0	0	85	5	394
2011	CS-03	50	36	10	3	1	0	0	86	4	365
2011	CS-04	56	30	11	4	0	0	0	86	4	190
2011	CS-05	67	30	0	2	0	0	0	98	2	43

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	45	11	10	5	0	0	74	15	405
2017	CS-01	41	36	8	8	6	0	0	78	14	32
2017	CS-02	23	48	14	11	4	0	1	71	15	138
2017	CS-03	27	45	12	10	6	0	0	72	16	161
2017	CS-04	34	45	7	7	7	0	0	79	14	58
2017	CS-05	41	59	0	0	0	0	0	100	0	12
2014	CS	25	40	15	12	8	0	0	65	20	456
2014	CS-01	35	30	10	15	8	3	0	67	23	40
2014	CS-02	21	43	17	11	7	0	0	64	18	169
2014	CS-03	23	39	16	13	8	1	0	62	21	170
2014	CS-04	32	41	10	8	10	0	0	73	17	63
2014	CS-05	20	60	10	10	0	0	0	80	10	10
2011	CS	29	44	14	8	5	0	0	73	13	1139
2011	CS-01	27	35	19	10	8	1	0	63	18	140
2011	CS-02	25	46	16	6	7	0	0	72	13	393
2011	CS-03	28	46	12	9	4	0	0	75	13	366
2011	CS-04	39	41	8	9	3	0	0	80	12	190
2011	CS-05	42	42	12	5	0	0	0	84	5	43

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	38	14	9	7	0	0	70	16	405
2017	CS-01	33	34	17	8	6	3	0	68	14	32
2017	CS-02	31	44	12	9	4	0	1	75	13	138
2017	CS-03	30	37	15	9	9	0	0	67	17	161
2017	CS-04	33	31	15	10	9	2	0	65	19	58
2017	CS-05	41	51	8	0	0	0	0	92	0	12
2014	CS	28	39	16	11	6	0	0	67	17	457
2014	CS-01	43	30	18	8	3	0	0	73	10	40
2014	CS-02	25	43	17	9	6	1	0	68	15	171
2014	CS-03	26	37	18	12	7	1	0	63	18	169
2014	CS-04	32	33	11	16	8	0	0	65	24	63
2014	CS-05	20	70	10	0	0	0	0	90	0	10

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	42	14	8	6	0	0	72	14	405
2017	CS-01	38	36	14	6	3	0	3	77	9	32
2017	CS-02	31	44	12	7	6	0	0	75	12	138
2017	CS-03	29	40	17	8	6	0	0	69	14	161
2017	CS-04	22	45	12	16	5	0	0	67	21	58
2017	CS-05	32	51	8	0	8	0	0	83	8	12
2014	CS	28	41	15	9	6	0	0	70	14	458
2014	CS-01	43	28	20	8	3	0	0	70	10	40
2014	CS-02	26	49	12	8	5	0	0	75	13	171
2014	CS-03	26	40	16	9	6	1	1	68	16	170
2014	CS-04	30	35	17	11	6	0	0	65	17	63
2014	CS-05	30	50	10	10	0	0	0	80	10	10
2011	CS	36	39	15	6	3	0	0	75	9	1135
2011	CS-01	33	42	17	6	1	1	0	76	7	140
2011	CS-02	38	38	15	6	3	1	0	76	9	391
2011	CS-03	34	41	15	5	5	0	0	75	10	365
2011	CS-04	39	33	15	9	3	0	0	72	12	189
2011	CS-05	37	49	5	9	0	0	0	86	9	43

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	41	13	7	5	0	75	11	404
2017	CS-01	50	31	11	6	3	0	80	8	32
2017	CS-02	35	38	15	7	6	0	72	12	138
2017	CS-03	30	46	14	4	6	1	76	10	160
2017	CS-04	29	45	12	14	0	0	74	14	58
2017	CS-05	49	43	0	8	0	0	92	8	12
2014	CS	34	42	15	7	2	0	76	9	458
2014	CS-01	53	30	15	0	3	0	83	3	40
2014	CS-02	32	44	15	6	2	1	77	8	171
2014	CS-03	31	44	16	7	2	1	75	9	170
2014	CS-04	38	35	13	13	2	0	73	14	63
2014	CS-05	20	80	0	0	0	0	100	0	10
2011	CS	35	45	11	6	2	0	80	8	1141
2011	CS-01	35	44	15	4	1	0	79	6	140
2011	CS-02	31	46	14	6	2	0	77	9	394
2011	CS-03	34	47	10	6	3	0	81	9	367
2011	CS-04	41	43	8	7	2	1	84	8	190
2011	CS-05	56	37	2	5	0	0	93	5	43
2008	CS	34	45	10	7	4	0	80	11	793
2008	CS-01	36	38	13	8	4	0	74	12	113
2008	CS-02	30	51	7	7	5	0	81	12	284
2008	CS-03	33	45	14	5	2	0	79	7	212
2008	CS-04	37	45	6	10	3	0	82	13	136
2008	CS-05	58	33	3	6	0	0	92	6	36

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	35	13	5	2	0	0	79	8	405
2017	CS-01	61	28	11	0	0	0	0	89	0	32
2017	CS-02	56	33	8	3	0	0	0	89	3	138
2017	CS-03	41	38	14	6	2	0	0	79	7	161
2017	CS-04	17	40	24	12	7	0	0	57	19	58
2017	CS-05	9	26	23	17	25	0	0	35	42	12
2014	CS	45	31	17	5	2	0	0	76	7	458
2014	CS-01	53	23	18	5	3	0	0	75	8	40
2014	CS-02	60	24	11	4	1	0	0	84	5	171
2014	CS-03	36	42	14	6	1	1	0	79	7	170
2014	CS-04	32	29	32	3	5	0	0	60	8	63
2014	CS-05	0	20	50	30	0	0	0	20	30	10
2011	CS	38	37	15	7	3	0	0	75	10	1140
2011	CS-01	53	32	8	6	1	0	1	86	6	140
2011	CS-02	46	35	13	3	2	0	1	82	5	394
2011	CS-03	35	40	16	7	2	0	0	75	9	366
2011	CS-04	24	37	21	13	6	0	0	61	19	190
2011	CS-05	7	30	21	33	9	0	0	37	42	43
2008	CS	31	36	20	9	4	0	1	67	13	791
2008	CS-01	37	36	15	6	4	0	2	75	10	113
2008	CS-02	38	39	15	6	2	0	1	78	8	283
2008	CS-03	33	34	22	8	4	0	0	67	11	211
2008	CS-04	13	36	26	17	9	0	0	49	26	136
2008	CS-05	14	25	33	14	14	0	0	39	28	36

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	28	35	16	3	1	3	20	43	404
2017	CS-01	3	20	28	27	6	6	11	39	27	32
2017	CS-02	8	23	38	20	7	1	4	28	32	137
2017	CS-03	18	29	36	14	1	0	2	15	48	161
2017	CS-04	21	42	29	7	2	0	0	8	62	58
2017	CS-05	0	34	49	9	8	0	0	17	34	12
2014	CS	12	33	34	14	4	1	2	18	47	456
2014	CS-01	10	30	30	18	8	3	3	26	42	40
2014	CS-02	9	25	36	20	5	1	4	26	36	170
2014	CS-03	15	39	30	11	2	1	2	13	56	170
2014	CS-04	13	39	39	8	2	0	0	10	52	62
2014	CS-05	10	40	40	10	0	0	0	10	50	10
2011	CS	15	30	36	12	5	0	2	18	46	1137
2011	CS-01	11	21	36	16	10	0	4	28	34	140
2011	CS-02	9	25	39	17	7	1	3	25	36	392
2011	CS-03	16	36	34	9	4	0	1	14	52	365
2011	CS-04	25	33	34	6	1	1	1	7	59	190
2011	CS-05	21	37	33	7	2	0	0	9	58	43
2008	CS	15	31	35	14	4	0	1	18	47	792
2008	CS-01	14	29	28	18	7	0	4	26	45	113
2008	CS-02	13	27	36	18	5	0	2	23	40	283
2008	CS-03	16	32	38	9	3	0	1	13	49	212
2008	CS-04	24	35	34	7	1	0	0	8	58	136
2008	CS-05	3	39	33	25	0	0	0	25	42	36

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	22	30	18	8	3	3	28	40	403
2017	CS-01	0	14	28	14	24	8	11	48	17	32
2017	CS-02	10	17	32	19	13	5	3	35	30	136
2017	CS-03	21	25	28	21	2	2	1	23	48	161
2017	CS-04	21	35	29	12	2	0	2	14	57	58
2017	CS-05	8	25	40	9	17	0	0	26	34	12
2014	CS	14	25	31	16	7	3	3	25	42	457
2014	CS-01	18	23	23	18	5	15	0	26	47	40
2014	CS-02	9	18	31	22	12	3	6	37	29	170
2014	CS-03	15	29	33	14	5	2	2	20	46	170
2014	CS-04	17	40	33	8	2	0	0	10	57	63
2014	CS-05	20	20	40	20	0	0	0	20	40	10
2011	CS	12	23	33	18	10	2	3	29	37	1135
2011	CS-01	9	20	29	18	15	4	6	36	31	140
2011	CS-02	7	19	32	23	12	2	4	38	28	390
2011	CS-03	13	26	32	17	8	2	2	26	41	365
2011	CS-04	18	29	36	9	5	1	2	15	48	190
2011	CS-05	21	19	37	14	9	0	0	23	40	43
2008	CS	17	25	29	18	8	1	2	26	43	790
2008	CS-01	16	21	20	20	16	2	4	39	40	113
2008	CS-02	13	21	30	24	9	1	2	34	35	284
2008	CS-03	18	27	35	12	6	1	1	18	46	209
2008	CS-04	26	32	31	9	1	0	1	10	59	136
2008	CS-05	8	31	25	28	6	0	3	34	40	36

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	32	28	10	3	2	3	14	56	403
2017	CS-01	17	22	27	11	3	8	11	17	49	32
2017	CS-02	16	26	30	15	5	4	3	22	45	136
2017	CS-03	26	34	28	7	2	1	1	10	61	161
2017	CS-04	24	43	28	3	2	0	0	5	67	58
2017	CS-05	8	51	17	15	8	0	0	23	60	12
2014	CS	23	29	27	11	5	2	3	17	55	457
2014	CS-01	25	30	23	8	10	5	0	18	58	40
2014	CS-02	21	22	29	14	8	1	5	23	45	170
2014	CS-03	24	32	23	12	4	2	2	17	59	170
2014	CS-04	24	38	35	3	0	0	0	3	62	63
2014	CS-05	10	60	30	0	0	0	0	0	70	10
2011	CS	25	30	25	10	5	1	3	16	57	1135
2011	CS-01	19	19	26	17	9	3	7	29	43	140
2011	CS-02	18	29	26	12	7	2	5	21	51	391
2011	CS-03	24	34	27	9	5	0	1	14	58	365
2011	CS-04	41	30	21	5	1	0	1	6	72	189
2011	CS-05	40	35	19	7	0	0	0	7	74	43
2008	CS	25	32	27	10	4	1	1	14	59	789
2008	CS-01	21	24	25	18	4	2	5	24	49	112
2008	CS-02	19	31	28	13	5	2	2	19	52	284
2008	CS-03	30	33	27	6	3	1	0	9	63	210
2008	CS-04	35	38	23	4	1	0	0	5	72	136
2008	CS-05	19	33	36	8	3	0	0	11	53	36

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	20	34	23	9	1	4	33	32	404
2017	CS-01	3	8	28	22	22	3	14	53	13	32
2017	CS-02	6	16	33	27	12	1	5	41	23	137
2017	CS-03	13	22	34	24	6	0	1	30	36	161
2017	CS-04	17	29	35	14	3	0	1	18	47	58
2017	CS-05	8	34	40	9	8	0	0	17	43	12
2014	CS	12	21	33	22	9	1	2	32	34	456
2014	CS-01	15	13	33	25	13	3	0	38	28	40
2014	CS-02	11	13	28	32	12	0	4	47	25	170
2014	CS-03	12	25	35	17	6	2	2	24	39	170
2014	CS-04	13	34	37	13	3	0	0	16	47	62
2014	CS-05	10	50	40	0	0	0	0	0	60	10
2011	CS	12	21	34	22	8	1	2	31	34	1130
2011	CS-01	10	12	30	27	17	0	4	46	23	139
2011	CS-02	7	15	33	30	11	2	3	42	23	387
2011	CS-03	12	23	36	21	7	0	1	28	36	366
2011	CS-04	20	35	35	8	2	0	1	10	55	189
2011	CS-05	21	33	33	10	2	0	0	12	55	42
2008	CS	12	20	35	24	7	0	1	31	33	785
2008	CS-01	7	19	24	27	17	2	4	47	28	110
2008	CS-02	10	17	32	30	9	0	2	40	27	282
2008	CS-03	13	19	44	19	5	0	0	23	32	210
2008	CS-04	19	29	35	15	1	0	0	17	49	136
2008	CS-05	11	17	50	14	8	0	0	22	28	36

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	27	29	19	5	0	4	25	44	404
2017	CS-01	0	31	20	27	11	3	8	43	35	32
2017	CS-02	10	19	29	26	9	0	7	38	31	137
2017	CS-03	17	27	35	17	2	1	2	20	45	161
2017	CS-04	29	43	17	7	1	0	2	8	74	58
2017	CS-05	34	41	17	0	8	0	0	8	74	12
2014	CS	18	29	25	18	5	1	4	24	50	456
2014	CS-01	18	33	15	23	5	3	5	30	54	40
2014	CS-02	15	24	24	24	8	1	5	33	42	170
2014	CS-03	18	29	30	14	5	1	3	19	50	170
2014	CS-04	26	37	21	13	3	0	0	16	63	62
2014	CS-05	30	40	30	0	0	0	0	0	70	10
2011	CS	18	27	30	16	5	1	3	22	47	1136
2011	CS-01	14	16	34	19	10	1	6	31	33	140
2011	CS-02	12	21	34	20	8	2	4	29	35	389
2011	CS-03	18	31	29	16	4	0	2	20	50	367
2011	CS-04	29	38	23	11	0	0	0	11	67	190
2011	CS-05	42	33	19	7	0	0	0	7	74	43
2008	CS	20	30	30	13	5	0	2	19	51	786
2008	CS-01	15	21	23	18	14	1	8	35	40	111
2008	CS-02	16	27	33	16	6	1	2	22	44	283
2008	CS-03	18	32	36	11	2	0	1	14	50	210
2008	CS-04	33	40	21	4	1	0	0	6	73	135
2008	CS-05	25	31	25	8	8	0	3	17	57	36

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	18	24	25	13	2	6	41	33	401
2017	CS-01	0	14	11	20	33	6	17	68	18	32
2017	CS-02	7	11	26	30	15	4	8	50	21	137
2017	CS-03	16	20	26	25	8	2	3	34	38	158
2017	CS-04	22	26	24	16	10	0	2	26	49	58
2017	CS-05	17	26	34	15	8	0	0	24	43	12
2014	CS	7	16	29	26	13	3	5	43	26	455
2014	CS-01	5	23	18	18	18	8	10	44	34	39
2014	CS-02	6	12	25	30	15	4	8	51	21	170
2014	CS-03	8	17	31	26	12	2	4	41	26	170
2014	CS-04	8	21	39	27	5	0	0	32	29	62
2014	CS-05	0	10	70	0	10	10	0	11	11	10
2011	CS	7	14	29	28	15	2	6	46	23	1134
2011	CS-01	13	11	22	24	22	3	6	50	26	139
2011	CS-02	4	12	24	31	18	3	8	54	19	389
2011	CS-03	7	17	30	30	11	1	4	43	25	366
2011	CS-04	7	14	44	21	12	1	3	33	21	190
2011	CS-05	9	14	44	26	7	0	0	33	23	43
2008	CS	11	22	31	21	10	1	4	33	35	789
2008	CS-01	8	23	27	20	14	4	4	37	34	112
2008	CS-02	10	17	30	23	12	1	6	38	30	283
2008	CS-03	10	25	32	22	8	0	4	31	36	211
2008	CS-04	20	24	33	16	6	1	1	22	44	136
2008	CS-05	3	22	42	22	8	0	3	31	26	36

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	28	30	13	5	2	3	18	50	404
2017	CS-01	8	17	17	20	19	11	8	48	31	32
2017	CS-02	11	28	30	21	5	2	3	28	41	137
2017	CS-03	25	30	32	7	2	1	2	10	58	161
2017	CS-04	29	29	36	3	2	0	0	5	59	58
2017	CS-05	17	35	25	15	8	0	0	23	51	12
2014	CS	18	25	33	15	5	3	3	21	45	457
2014	CS-01	18	28	23	18	8	8	0	27	49	40
2014	CS-02	13	23	32	17	6	4	5	26	39	170
2014	CS-03	20	25	32	14	4	2	3	18	48	170
2014	CS-04	21	22	43	11	2	2	0	13	44	63
2014	CS-05	10	50	30	10	0	0	0	10	60	10

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	21	9	9	5	0	2	77	14	405
2017	CS-01	64	11	3	8	6	0	8	82	15	32
2017	CS-02	56	20	7	10	4	0	3	78	15	138
2017	CS-03	52	21	14	8	6	0	0	73	14	161
2017	CS-04	48	31	3	12	5	0	0	79	17	58
2017	CS-05	66	17	8	8	0	0	0	83	8	12
2014	CS	55	22	7	9	5	1	1	78	14	458
2014	CS-01	68	15	3	5	8	0	3	85	13	40
2014	CS-02	54	24	7	8	5	1	2	80	13	171
2014	CS-03	52	21	8	10	7	1	1	74	17	170
2014	CS-04	57	24	6	10	2	2	0	82	11	63
2014	CS-05	60	20	10	10	0	0	0	80	10	10
2011	CS	59	18	8	9	5	0	2	78	14	1136
2011	CS-01	71	18	5	2	3	0	1	90	5	140
2011	CS-02	59	17	9	10	3	0	3	78	13	391
2011	CS-03	53	19	10	11	8	0	1	72	19	366
2011	CS-04	57	20	8	9	5	0	2	78	14	190
2011	CS-05	79	12	2	7	0	0	0	90	7	42
2008	CS	54	18	6	11	6	0	4	75	18	792
2008	CS-01	53	15	9	12	4	0	7	73	17	112
2008	CS-02	54	18	7	9	7	1	4	75	17	284
2008	CS-03	52	19	5	12	8	0	3	74	20	212
2008	CS-04	53	21	4	15	4	0	2	75	20	136
2008	CS-05	67	17	8	3	3	0	3	86	6	36

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	34	15	5	6	6	6	70	13	404
2017	CS-01	20	28	27	0	8	3	14	57	10	32
2017	CS-02	29	31	12	6	6	9	7	71	14	138
2017	CS-03	25	35	19	4	5	5	6	68	10	161
2017	CS-04	28	42	9	7	8	4	2	74	16	57
2017	CS-05	49	17	8	8	8	8	0	72	18	12
2014	CS	31	35	15	7	5	4	3	70	13	458
2014	CS-01	35	28	23	0	10	3	3	66	11	40
2014	CS-02	31	33	15	7	4	6	5	71	12	171
2014	CS-03	28	39	12	8	6	3	3	72	15	170
2014	CS-04	38	29	17	10	5	2	0	68	15	63
2014	CS-05	10	60	30	0	0	0	0	70	0	10

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	34	7	5	6	1	0	82	11	404
2017	CS-01	45	38	11	3	3	0	0	83	6	32
2017	CS-02	43	37	4	5	9	1	1	82	15	138
2017	CS-03	48	32	9	6	4	2	0	82	9	161
2017	CS-04	49	34	7	5	5	0	0	83	10	57
2017	CS-05	58	25	0	8	8	0	0	83	17	12
2014	CS	42	33	11	8	4	1	0	76	13	458
2014	CS-01	45	30	8	15	3	0	0	75	18	40
2014	CS-02	42	31	10	11	6	1	0	73	17	171
2014	CS-03	42	35	12	5	5	2	0	78	10	170
2014	CS-04	49	33	10	6	0	2	0	84	6	63
2014	CS-05	20	60	20	0	0	0	0	80	0	10

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	41	13	10	6	3	1	70	16	405
2017	CS-01	36	31	14	11	0	8	0	72	12	32
2017	CS-02	27	46	12	7	3	3	1	77	11	138
2017	CS-03	24	40	14	10	9	2	1	66	19	161
2017	CS-04	28	35	14	19	5	0	0	62	24	58
2017	CS-05	41	51	0	0	9	0	0	91	9	12
2014	CS	21	40	14	14	7	2	1	63	22	458
2014	CS-01	28	38	5	13	8	3	8	72	22	40
2014	CS-02	21	41	11	14	9	4	1	65	24	171
2014	CS-03	20	37	17	16	6	2	1	59	23	170
2014	CS-04	24	43	22	10	2	0	0	67	11	63
2014	CS-05	10	50	30	0	10	0	0	60	10	10
2011	CS	27	37	16	12	6	1	1	66	18	1139
2011	CS-01	24	31	20	14	9	1	0	56	23	139
2011	CS-02	25	40	14	12	6	2	1	68	18	394
2011	CS-03	26	36	18	12	6	1	1	63	18	366
2011	CS-04	33	37	14	9	6	0	1	71	15	190
2011	CS-05	40	35	7	16	2	0	0	74	19	43
2008	CS	28	38	14	12	5	2	1	68	17	792
2008	CS-01	31	42	13	5	5	3	1	75	11	113
2008	CS-02	24	36	18	12	7	2	1	62	20	284
2008	CS-03	27	39	11	13	5	1	3	69	19	211
2008	CS-04	31	42	13	10	3	1	0	74	13	136
2008	CS-05	44	25	6	25	0	0	0	69	25	36

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	27	18	10	10	11	1	58	22	405
2017	CS-01	27	17	25	8	8	11	3	51	20	32
2017	CS-02	17	33	14	9	9	17	2	62	21	138
2017	CS-03	22	24	22	10	11	11	0	51	24	161
2017	CS-04	36	31	16	7	10	0	0	68	17	58
2017	CS-05	57	17	0	26	0	0	0	74	26	12
2014	CS	22	30	17	11	9	8	2	58	22	457
2014	CS-01	21	28	10	10	21	3	8	54	34	39
2014	CS-02	19	27	20	11	6	13	2	56	21	171
2014	CS-03	21	32	16	13	8	7	2	59	23	170
2014	CS-04	37	32	16	6	8	2	0	69	15	63
2014	CS-05	20	30	30	0	20	0	0	50	20	10
2011	CS	29	28	17	10	8	7	1	62	19	1140
2011	CS-01	20	25	25	9	13	8	1	49	23	140
2011	CS-02	24	26	15	12	10	10	2	58	25	394
2011	CS-03	30	29	19	9	7	5	1	63	17	367
2011	CS-04	40	31	13	8	3	3	2	75	12	189
2011	CS-05	56	28	9	7	0	0	0	84	7	43
2008	CS	30	30	14	11	8	6	2	65	20	793
2008	CS-01	24	30	13	12	8	9	4	62	23	113
2008	CS-02	21	29	17	12	12	8	1	55	26	284
2008	CS-03	34	30	15	10	5	4	3	68	16	212
2008	CS-04	40	38	9	9	3	2	0	79	12	136
2008	CS-05	56	22	6	8	3	6	0	82	12	36

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	25	20	15	10	17	2	43	32	405
2017	CS-01	6	38	17	6	8	22	3	59	19	32
2017	CS-02	14	19	23	9	8	23	4	45	23	138
2017	CS-03	7	24	19	20	12	17	2	37	39	161
2017	CS-04	9	35	21	21	10	5	0	45	33	58
2017	CS-05	17	41	0	26	17	0	0	57	43	12
2014	CS	9	23	19	17	15	13	3	39	38	457
2014	CS-01	13	23	13	8	25	13	8	44	41	40
2014	CS-02	11	20	19	15	15	16	4	39	38	170
2014	CS-03	7	24	21	19	13	14	2	36	38	170
2014	CS-04	10	35	19	17	16	2	2	46	34	63
2014	CS-05	0	20	30	40	10	0	0	20	50	10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	43	5	3	2	0	0	90	5	404
2017	CS-01	39	55	3	3	0	0	0	94	3	32
2017	CS-02	49	39	4	5	1	1	0	89	7	137
2017	CS-03	42	47	5	2	2	1	0	90	5	161
2017	CS-04	52	36	9	2	2	0	0	88	3	58
2017	CS-05	57	26	17	0	0	0	0	83	0	12
2014	CS	42	43	7	4	3	0	0	86	7	458
2014	CS-01	38	48	10	0	3	0	3	87	3	40
2014	CS-02	43	41	9	3	4	0	1	85	6	171
2014	CS-03	44	45	2	5	4	1	0	89	8	170
2014	CS-04	41	40	11	8	0	0	0	81	8	63
2014	CS-05	30	60	10	0	0	0	0	90	0	10

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	37	9	10	4	1	0	77	14	405
2017	CS-01	25	58	6	6	3	0	3	86	9	32
2017	CS-02	44	33	11	8	3	1	0	78	11	138
2017	CS-03	40	36	7	9	6	1	0	77	16	161
2017	CS-04	31	40	9	17	3	0	0	71	20	58
2017	CS-05	43	24	25	0	8	0	0	66	8	12
2014	CS	39	34	14	7	5	1	0	74	12	457
2014	CS-01	48	33	10	3	5	3	0	82	8	40
2014	CS-02	46	28	11	11	5	0	0	74	15	170
2014	CS-03	34	39	14	7	5	1	0	73	13	170
2014	CS-04	35	37	19	5	5	0	0	71	10	63
2014	CS-05	20	60	20	0	0	0	0	80	0	10
2011	CS	40	36	12	7	5	0	0	76	12	1138
2011	CS-01	36	35	14	7	7	1	0	72	14	140
2011	CS-02	41	35	13	5	5	0	0	76	10	394
2011	CS-03	39	36	12	8	6	0	0	75	13	366
2011	CS-04	42	39	7	9	2	0	0	81	12	190
2011	CS-05	54	29	12	5	0	0	0	83	5	41
2008	CS	34	36	13	9	7	1	0	71	16	792
2008	CS-01	37	29	16	9	7	2	0	68	16	113
2008	CS-02	38	34	12	10	7	0	0	71	17	284
2008	CS-03	30	42	12	7	9	0	0	73	15	211
2008	CS-04	29	38	15	12	5	1	0	67	17	136
2008	CS-05	44	39	11	6	0	0	0	83	6	36

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	34	9	6	4	2	0	81	10	405
2017	CS-01	36	52	8	0	3	0	0	89	3	32
2017	CS-02	51	29	7	7	1	4	1	83	9	138
2017	CS-03	42	34	12	6	5	1	1	77	11	161
2017	CS-04	43	36	9	7	5	0	0	79	12	58
2017	CS-05	43	43	6	0	8	0	0	85	8	12
2014	CS	45	32	11	6	4	2	1	79	10	457
2014	CS-01	58	23	15	0	5	0	0	80	5	40
2014	CS-02	48	29	11	8	1	1	2	80	10	171
2014	CS-03	41	35	8	8	5	2	1	79	13	169
2014	CS-04	40	33	16	2	6	3	0	75	8	63
2014	CS-05	30	60	10	0	0	0	0	90	0	10
2011	CS	45	31	13	6	3	1	0	77	10	1135
2011	CS-01	42	29	17	9	3	1	0	72	12	138
2011	CS-02	45	32	12	6	5	1	0	78	10	392
2011	CS-03	40	33	14	7	3	2	1	75	11	365
2011	CS-04	54	26	13	6	1	0	1	80	7	190
2011	CS-05	53	40	2	2	2	0	0	93	5	43
2008	CS	41	33	11	7	5	2	0	76	13	792
2008	CS-01	43	31	13	6	6	1	0	75	13	112
2008	CS-02	41	33	10	9	6	1	0	75	15	284
2008	CS-03	42	31	12	5	6	3	1	76	12	212
2008	CS-04	36	36	13	9	4	2	1	74	13	136
2008	CS-05	56	33	6	3	0	3	0	91	3	36

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	34	8	7	6	0	0	78	13	405
2017	CS-01	34	55	6	3	3	0	0	89	6	32
2017	CS-02	44	34	7	8	4	1	1	81	13	138
2017	CS-03	44	30	11	8	7	0	0	75	15	161
2017	CS-04	45	30	10	9	7	0	0	74	16	58
2017	CS-05	51	34	6	0	8	0	0	85	8	12
2014	CS	42	33	11	10	3	0	0	75	13	458
2014	CS-01	53	28	15	0	5	0	0	80	5	40
2014	CS-02	47	31	10	9	3	0	0	78	12	171
2014	CS-03	36	32	14	13	4	1	0	69	17	170
2014	CS-04	38	43	6	8	5	0	0	81	13	63
2014	CS-05	30	50	10	10	0	0	0	80	10	10
2011	CS	42	35	11	7	4	0	0	77	12	1137
2011	CS-01	33	35	14	12	5	1	0	69	17	139
2011	CS-02	44	34	11	7	5	0	0	78	11	394
2011	CS-03	39	38	10	7	5	1	0	77	12	365
2011	CS-04	51	29	11	6	3	0	1	80	9	190
2011	CS-05	45	43	0	10	2	0	0	88	12	42
2008	CS	39	34	12	8	6	0	0	74	14	791
2008	CS-01	44	27	13	12	3	1	1	72	15	112
2008	CS-02	39	32	14	7	8	0	0	71	14	284
2008	CS-03	36	38	13	6	7	0	0	74	13	212
2008	CS-04	40	40	8	7	4	0	0	80	12	135
2008	CS-05	58	28	8	6	0	0	0	86	6	36

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	74	17	3	2	3	0	1	92	5	404
2017	CS-01	80	14	0	0	3	0	3	97	3	32
2017	CS-02	75	16	1	4	1	1	2	94	5	138
2017	CS-03	74	14	6	2	3	0	1	89	6	160
2017	CS-04	69	24	2	0	5	0	0	93	5	58
2017	CS-05	66	34	0	0	0	0	0	100	0	12
2014	CS	74	14	5	2	4	0	1	89	6	458
2014	CS-01	80	10	3	0	8	0	0	90	8	40
2014	CS-02	73	18	3	3	3	0	1	91	6	171
2014	CS-03	74	11	6	2	5	1	1	87	7	170
2014	CS-04	73	16	6	2	3	0	0	89	5	63
2014	CS-05	70	10	10	10	0	0	0	80	10	10
2011	CS	76	13	4	2	2	0	1	91	5	1138
2011	CS-01	81	12	3	1	1	1	1	95	2	140
2011	CS-02	73	14	5	3	3	0	2	89	6	394
2011	CS-03	73	15	5	2	3	0	1	89	5	365
2011	CS-04	83	8	4	3	2	0	1	91	4	189
2011	CS-05	88	5	0	7	0	0	0	93	7	43
2008	CS	73	12	3	5	3	0	3	88	8	791
2008	CS-01	79	10	2	2	2	0	5	94	4	111
2008	CS-02	70	12	5	5	5	0	4	86	10	284
2008	CS-03	74	15	3	5	2	0	2	90	7	212
2008	CS-04	70	14	3	8	4	0	1	84	13	136
2008	CS-05	86	3	6	3	0	0	3	91	3	36

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	60	29	5	2	1	1	1	91	4	405
2017	CS-01	45	38	6	3	0	3	6	91	3	32
2017	CS-02	62	28	4	2	2	2	0	92	4	138
2017	CS-03	64	25	6	3	1	0	1	90	4	161
2017	CS-04	54	38	5	2	1	0	0	92	3	58
2017	CS-05	66	34	0	0	0	0	0	100	0	12
2014	CS	52	23	7	7	5	4	2	80	13	458
2014	CS-01	65	8	5	5	8	5	5	81	14	40
2014	CS-02	50	24	8	8	5	2	3	78	14	171
2014	CS-03	51	26	5	6	5	5	2	82	12	170
2014	CS-04	51	24	8	8	3	6	0	80	12	63
2014	CS-05	50	20	10	10	10	0	0	70	20	10
2011	CS	44	28	9	8	7	2	2	76	15	1137
2011	CS-01	39	22	12	9	12	4	2	65	23	139
2011	CS-02	39	32	9	8	8	2	2	73	17	392
2011	CS-03	48	29	7	8	6	2	1	79	14	366
2011	CS-04	48	27	11	6	4	1	3	79	10	190
2011	CS-05	53	26	5	7	0	0	9	87	8	43

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	58	26	7	5	2	1	1	86	8	405
2017	CS-01	36	50	3	3	3	0	6	91	6	32
2017	CS-02	58	25	9	6	2	1	0	83	8	138
2017	CS-03	62	23	7	4	2	1	1	86	7	161
2017	CS-04	59	28	5	7	2	0	0	86	8	58
2017	CS-05	75	17	0	0	8	0	0	92	8	12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	26	9	4	3	1	0	84	7	404
2017	CS-01	45	41	6	0	6	0	3	88	6	32
2017	CS-02	57	28	8	4	1	2	0	87	4	137
2017	CS-03	57	21	12	5	3	2	0	80	8	161
2017	CS-04	50	31	9	2	8	0	0	81	10	58
2017	CS-05	75	17	8	0	0	0	0	92	0	12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	27	10	5	5	0	0	80	10	405
2017	CS-01	55	31	3	3	8	0	0	86	11	32
2017	CS-02	54	30	9	4	4	1	0	84	7	138
2017	CS-03	52	26	13	6	4	0	0	77	10	161
2017	CS-04	45	31	10	5	8	0	0	76	14	58
2017	CS-05	75	8	8	0	8	0	0	83	8	12
2014	CS	49	30	9	5	6	0	0	80	12	458
2014	CS-01	63	20	5	5	8	0	0	83	13	40
2014	CS-02	50	30	8	6	6	0	1	81	12	171
2014	CS-03	45	31	11	5	6	1	0	77	11	170
2014	CS-04	48	37	5	6	5	0	0	84	11	63
2014	CS-05	40	30	30	0	0	0	0	70	0	10

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	34	14	10	7	5	7	65	19	152
2017	CS-03	26	30	16	6	9	5	7	64	18	76
2017	CS-04	23	34	13	13	5	4	8	65	20	56
2017	CS-05	8	49	8	25	0	0	9	63	28	12
2014	CS	24	39	15	10	4	2	5	68	16	173
2014	CS-03	25	34	19	10	5	3	4	63	17	97
2014	CS-04	27	42	7	12	3	2	7	76	17	59
2014	CS-05	10	70	20	0	0	0	0	80	0	10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	36	16	8	6	10	0	67	15	405
2017	CS-01	38	25	22	3	3	6	3	69	6	32
2017	CS-02	22	35	15	7	2	17	0	70	11	138
2017	CS-03	22	34	15	9	10	9	0	62	21	161
2017	CS-04	28	43	12	9	7	2	0	72	16	58
2017	CS-05	15	60	17	0	8	0	0	75	8	12
2014	CS	24	35	17	8	4	12	0	67	13	458
2014	CS-01	30	23	20	10	10	8	0	57	22	40
2014	CS-02	23	30	19	8	3	17	0	65	13	171
2014	CS-03	23	38	16	9	2	11	0	68	13	170
2014	CS-04	27	46	13	2	8	5	0	77	10	63
2014	CS-05	20	40	30	10	0	0	0	60	10	10
2011	CS	23	29	22	9	5	11	1	59	16	1138
2011	CS-01	28	18	24	11	5	11	3	53	18	140
2011	CS-02	21	28	22	8	4	15	2	59	14	392
2011	CS-03	18	33	23	9	6	11	0	57	17	367
2011	CS-04	29	33	17	11	6	4	0	65	18	189
2011	CS-05	40	30	19	9	2	0	0	70	12	43

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	33	23	13	9	2	0	54	23	405
2017	CS-01	33	31	28	6	0	3	0	65	6	32
2017	CS-02	19	33	22	13	7	4	0	55	21	138
2017	CS-03	14	32	25	14	14	1	0	47	28	161
2017	CS-04	24	36	12	17	10	0	0	61	28	58
2017	CS-05	24	34	34	8	0	0	0	58	8	12
2014	CS	16	35	21	16	9	3	0	53	26	457
2014	CS-01	20	33	20	8	20	0	0	53	28	40
2014	CS-02	16	37	20	14	7	5	0	57	22	170
2014	CS-03	15	30	24	22	6	3	0	46	30	170
2014	CS-04	14	48	19	8	11	0	0	62	19	63
2014	CS-05	20	40	20	20	0	0	0	60	20	10
2011	CS	17	33	25	14	9	3	0	51	23	1138
2011	CS-01	25	19	27	14	8	6	0	47	24	140
2011	CS-02	17	30	29	13	7	3	1	48	21	394
2011	CS-03	13	38	23	13	10	3	0	52	24	365
2011	CS-04	18	38	21	15	8	0	0	56	23	189
2011	CS-05	23	42	14	14	7	0	0	65	21	43
2008	CS	17	34	21	15	10	3	0	52	26	793
2008	CS-01	24	30	19	11	14	2	0	55	25	113
2008	CS-02	16	31	23	16	10	5	0	49	27	284
2008	CS-03	14	36	27	12	8	2	0	51	21	212
2008	CS-04	15	35	15	22	11	1	0	51	33	136
2008	CS-05	25	53	3	17	3	0	0	78	19	36

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	27	25	18	11	6	0	43	30	404
2017	CS-01	22	20	22	17	0	17	3	51	21	32
2017	CS-02	16	27	27	12	9	9	0	47	23	137
2017	CS-03	8	27	25	20	16	3	1	36	37	161
2017	CS-04	14	26	24	24	12	0	0	40	36	58
2017	CS-05	8	51	32	8	0	0	0	59	8	12
2014	CS	11	29	24	20	11	5	0	42	33	457
2014	CS-01	15	28	18	20	13	8	0	46	35	40
2014	CS-02	13	31	25	13	11	7	0	47	26	171
2014	CS-03	8	27	26	25	8	6	0	37	35	169
2014	CS-04	10	32	21	22	16	0	0	41	38	63
2014	CS-05	10	30	10	40	10	0	0	40	50	10
2011	CS	8	32	26	18	8	8	0	43	29	1141
2011	CS-01	12	26	24	17	10	10	0	43	30	140
2011	CS-02	10	32	26	14	6	11	0	48	23	394
2011	CS-03	5	31	28	20	10	6	0	39	32	367
2011	CS-04	6	34	24	23	10	3	0	41	34	190
2011	CS-05	9	42	21	21	7	0	0	51	28	43
2008	CS	6	31	25	22	11	6	0	39	35	792
2008	CS-01	11	32	24	20	8	4	1	45	30	113
2008	CS-02	5	29	24	24	10	9	0	37	37	284
2008	CS-03	5	29	29	20	11	5	0	36	33	212
2008	CS-04	3	37	22	20	17	1	0	40	37	136
2008	CS-05	9	34	26	23	6	3	0	44	29	35

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	30	23	11	13	6	0	50	26	404
2017	CS-01	30	22	20	14	3	8	3	59	19	32
2017	CS-02	18	33	20	9	10	10	0	56	21	138
2017	CS-03	10	27	26	13	19	5	0	39	34	160
2017	CS-04	17	36	23	8	15	0	0	54	24	58
2017	CS-05	24	43	25	8	0	0	0	66	8	12
2014	CS	12	29	20	16	14	8	0	45	33	458
2014	CS-01	20	25	10	10	20	15	0	53	35	40
2014	CS-02	13	31	24	13	11	8	0	48	26	171
2014	CS-03	11	28	16	20	18	7	0	42	41	170
2014	CS-04	10	37	21	16	11	6	0	49	29	63
2014	CS-05	20	10	50	0	10	10	0	33	11	10
2011	CS	12	29	22	17	11	9	0	46	30	1140
2011	CS-01	15	23	22	18	11	11	0	42	33	140
2011	CS-02	13	29	24	15	8	10	0	47	25	393
2011	CS-03	9	29	23	18	12	10	0	42	33	367
2011	CS-04	15	32	21	16	14	3	0	48	31	190
2011	CS-05	12	47	9	19	9	5	0	61	29	43
2008	CS	9	30	19	19	14	8	0	43	36	792
2008	CS-01	13	27	25	17	13	4	1	42	32	113
2008	CS-02	8	26	18	21	15	12	0	38	41	284
2008	CS-03	9	28	23	17	14	8	0	41	34	212
2008	CS-04	8	40	15	22	12	4	0	50	35	136
2008	CS-05	9	57	17	11	6	0	0	66	17	35

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	34	23	13	10	4	52	24	404
2017	CS-01	25	36	14	17	6	3	63	23	32
2017	CS-02	17	37	20	9	7	10	60	18	137
2017	CS-03	12	32	27	14	13	2	46	27	161
2017	CS-04	16	33	21	19	12	0	49	31	58
2017	CS-05	17	32	34	8	8	0	49	17	12
2014	CS	12	33	21	19	13	2	47	32	457
2014	CS-01	33	18	13	15	15	5	54	32	39
2014	CS-02	13	42	15	15	13	2	56	29	171
2014	CS-03	10	28	24	25	12	1	39	38	170
2014	CS-04	6	37	32	14	11	0	43	25	63
2014	CS-05	10	30	10	30	20	0	40	50	10
2011	CS	12	36	21	19	9	2	49	29	1139
2011	CS-01	19	29	18	19	11	4	49	32	140
2011	CS-02	14	38	21	14	10	2	54	24	393
2011	CS-03	9	34	23	22	9	3	44	32	367
2011	CS-04	11	37	20	23	8	2	48	32	189
2011	CS-05	12	47	16	19	7	0	58	26	43
2008	CS	13	35	19	20	11	2	49	32	789
2008	CS-01	15	33	19	25	9	0	47	34	110
2008	CS-02	11	34	20	18	15	2	46	34	283
2008	CS-03	12	33	21	22	9	3	47	32	212
2008	CS-04	15	42	14	18	10	0	57	29	136
2008	CS-05	19	47	17	14	3	0	67	17	36

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	40	20	12	6	2	62	18	403
2017	CS-01	25	34	14	16	8	3	61	25	32
2017	CS-02	25	41	19	10	3	2	67	13	137
2017	CS-03	20	38	21	10	9	2	60	19	160
2017	CS-04	9	45	24	19	3	0	54	22	58
2017	CS-05	24	51	17	8	0	0	75	8	12
2014	CS	21	44	17	12	4	1	66	17	458
2014	CS-01	30	48	10	8	3	3	79	10	40
2014	CS-02	23	41	19	11	5	1	64	16	171
2014	CS-03	15	47	19	13	4	1	63	17	170
2014	CS-04	25	44	11	14	5	0	70	19	63
2014	CS-05	20	50	10	10	10	0	70	20	10
2011	CS	22	40	19	11	5	2	63	17	1135
2011	CS-01	26	35	21	11	5	3	63	16	140
2011	CS-02	24	41	18	10	5	2	67	15	394
2011	CS-03	21	37	22	12	6	1	59	19	366
2011	CS-04	18	45	18	13	6	0	64	19	187
2011	CS-05	20	56	12	12	0	0	76	12	41

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	44	18	4	2	6	0	73	7	403
2017	CS-01	28	31	27	8	0	6	0	62	9	32
2017	CS-02	27	51	10	1	2	9	0	86	3	137
2017	CS-03	21	38	23	7	3	7	1	64	11	160
2017	CS-04	22	46	24	5	2	0	0	69	7	58
2017	CS-05	23	77	0	0	0	0	0	100	0	12
2014	CS	25	48	15	4	2	6	0	78	7	458
2014	CS-01	35	33	10	3	5	13	3	79	9	40
2014	CS-02	26	56	9	2	2	6	0	87	4	171
2014	CS-03	22	44	20	6	1	7	1	71	7	170
2014	CS-04	25	44	17	10	3	0	0	70	13	63
2014	CS-05	10	60	30	0	0	0	0	70	0	10
2011	CS	28	40	19	5	2	5	1	72	7	1137
2011	CS-01	30	35	21	4	1	4	5	71	5	140
2011	CS-02	28	36	21	7	2	5	1	68	10	392
2011	CS-03	25	44	19	5	1	6	1	74	6	366
2011	CS-04	29	44	17	4	3	2	1	75	7	189
2011	CS-05	37	47	9	2	0	5	0	88	2	43

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	43	12	9	2	2	1	76	12	401
2017	CS-01	35	45	9	6	3	0	3	82	9	31
2017	CS-02	27	42	16	10	1	4	0	71	12	137
2017	CS-03	29	42	12	9	3	3	1	75	12	160
2017	CS-04	37	51	4	7	2	0	0	88	9	57
2017	CS-05	41	25	17	9	8	0	0	66	17	12
2014	CS	34	43	11	4	5	3	1	79	10	458
2014	CS-01	25	38	13	10	13	0	3	64	23	40
2014	CS-02	30	44	9	4	5	5	2	80	10	171
2014	CS-03	32	44	14	5	4	2	1	78	8	170
2014	CS-04	54	37	5	2	3	0	0	90	5	63
2014	CS-05	30	60	10	0	0	0	0	90	0	10
2011	CS	37	36	13	7	4	3	1	76	11	1135
2011	CS-01	31	42	11	6	6	1	1	75	13	140
2011	CS-02	31	35	16	9	3	3	2	70	13	391
2011	CS-03	37	37	11	7	4	3	1	77	11	366
2011	CS-04	45	36	12	4	2	2	0	82	6	188
2011	CS-05	65	26	7	2	0	0	0	91	2	43
2008	CS	36	34	13	8	5	4	0	73	13	793
2008	CS-01	38	32	12	9	8	0	1	71	17	113
2008	CS-02	28	35	15	10	7	5	0	66	18	284
2008	CS-03	36	34	13	9	3	4	0	74	12	212
2008	CS-04	44	36	13	4	1	2	0	82	5	136
2008	CS-05	50	28	11	6	0	6	0	82	6	36

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	30	26	13	7	4	1	51	22	400
2017	CS-01	20	23	14	31	3	3	6	47	37	31
2017	CS-02	15	30	32	9	7	7	1	49	17	136
2017	CS-03	17	26	28	13	10	4	1	46	25	159
2017	CS-04	24	47	16	7	5	1	0	72	12	58
2017	CS-05	43	0	32	17	8	0	0	43	26	12
2014	CS	17	31	23	10	10	7	2	54	21	458
2014	CS-01	18	25	23	3	20	13	0	49	26	40
2014	CS-02	20	27	22	10	9	8	4	54	22	171
2014	CS-03	15	33	24	12	9	6	2	52	22	170
2014	CS-04	21	41	22	6	8	2	0	63	15	63
2014	CS-05	0	60	40	0	0	0	0	60	0	10
2011	CS	14	32	27	11	6	7	2	51	19	1138
2011	CS-01	12	29	29	6	10	9	4	48	18	139
2011	CS-02	14	25	29	13	7	8	3	44	23	393
2011	CS-03	12	37	26	12	5	6	1	53	19	367
2011	CS-04	20	38	25	10	4	3	0	60	14	189
2011	CS-05	28	47	14	12	0	0	0	74	12	43

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	25	18	14	13	13	3	46	32	402
2017	CS-01	30	20	20	6	14	6	6	56	22	32
2017	CS-02	15	26	13	16	13	14	3	49	35	137
2017	CS-03	12	23	21	16	12	15	2	42	33	160
2017	CS-04	12	28	21	14	12	9	3	46	30	57
2017	CS-05	17	34	15	8	26	0	0	51	34	12
2014	CS	11	27	21	15	11	13	2	45	31	457
2014	CS-01	13	23	20	8	15	20	3	45	29	40
2014	CS-02	14	23	21	16	6	16	4	47	27	170
2014	CS-03	9	28	22	18	13	9	1	41	35	170
2014	CS-04	13	40	14	13	14	6	0	56	29	63
2014	CS-05	0	40	40	10	0	10	0	44	11	10
2011	CS	13	20	23	15	12	15	2	40	33	1137
2011	CS-01	15	20	18	17	17	12	1	40	39	139
2011	CS-02	12	20	23	14	11	19	2	41	31	394
2011	CS-03	11	19	24	15	14	14	2	36	35	366
2011	CS-04	15	23	23	16	8	13	2	45	28	188
2011	CS-05	21	26	23	9	7	7	7	54	19	43

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	29	10	7	4	1	1	79	11	405
2017	CS-01	52	31	11	0	0	3	3	88	0	32
2017	CS-02	49	31	7	7	4	1	1	82	10	138
2017	CS-03	46	25	13	9	6	0	2	72	15	161
2017	CS-04	42	38	9	7	5	0	0	80	12	58
2017	CS-05	75	8	8	8	0	0	0	83	8	12
2014	CS	43	31	10	8	5	2	1	76	14	457
2014	CS-01	50	28	10	3	3	8	0	84	5	40
2014	CS-02	47	31	8	6	5	0	2	80	12	170
2014	CS-03	40	28	11	11	6	2	1	70	18	170
2014	CS-04	38	37	16	6	2	2	0	76	8	63
2014	CS-05	30	50	0	20	0	0	0	80	20	10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	57	29	7	2	1	2	1	89	4	405
2017	CS-01	58	31	3	3	3	3	0	91	6	32
2017	CS-02	55	32	5	3	0	3	2	92	3	138
2017	CS-03	53	30	11	2	2	1	0	84	4	161
2017	CS-04	62	24	5	3	2	2	2	89	5	58
2017	CS-05	83	17	0	0	0	0	0	100	0	12
2014	CS	57	28	7	3	2	3	1	87	5	457
2014	CS-01	65	23	5	3	3	0	3	90	5	40
2014	CS-02	58	28	8	1	2	3	1	89	3	170
2014	CS-03	52	31	8	5	2	2	1	84	7	170
2014	CS-04	65	21	6	0	2	6	0	92	2	63
2014	CS-05	50	30	10	10	0	0	0	80	10	10
2011	CS	62	22	8	3	1	2	2	87	4	1140
2011	CS-01	61	19	8	6	0	3	4	85	6	140
2011	CS-02	63	22	7	3	1	3	2	88	5	393
2011	CS-03	57	24	11	4	1	1	2	84	5	367
2011	CS-04	67	21	7	2	1	0	2	90	3	190
2011	CS-05	72	26	2	0	0	0	0	98	0	43
2008	CS	62	21	8	4	1	2	2	86	5	791
2008	CS-01	63	17	11	4	4	0	3	82	7	113
2008	CS-02	61	17	10	6	1	2	2	82	8	282
2008	CS-03	58	25	8	3	1	2	2	87	4	212
2008	CS-04	67	25	5	2	0	1	0	93	2	136
2008	CS-05	81	14	0	0	0	3	3	100	0	36

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	38	15	14	8	1	0	61	23	403
2017	CS-01	22	38	22	11	3	0	3	63	14	32
2017	CS-02	23	36	14	12	11	4	0	62	24	138
2017	CS-03	21	37	17	15	9	1	0	58	24	161
2017	CS-04	17	48	12	19	4	0	0	65	23	57
2017	CS-05	28	54	9	9	0	0	0	82	9	11
2014	CS	21	35	17	16	10	2	0	57	26	458
2014	CS-01	25	13	23	13	20	8	0	41	35	40
2014	CS-02	18	43	15	14	9	2	0	62	23	171
2014	CS-03	21	35	17	17	9	1	0	56	27	170
2014	CS-04	24	33	16	17	8	2	0	58	26	63
2014	CS-05	20	40	20	20	0	0	0	60	20	10
2011	CS	21	39	17	14	8	1	0	61	22	1136
2011	CS-01	18	31	23	12	12	3	1	51	25	140
2011	CS-02	23	37	17	15	6	2	0	62	21	390
2011	CS-03	17	45	17	12	9	1	0	62	21	367
2011	CS-04	26	37	13	16	7	1	1	64	23	189
2011	CS-05	28	42	9	12	7	0	2	71	19	43
2008	CS	17	40	19	13	10	1	0	58	24	793
2008	CS-01	19	43	14	15	7	1	0	63	22	113
2008	CS-02	18	35	20	13	12	2	0	54	25	284
2008	CS-03	15	41	18	17	9	0	0	55	26	212
2008	CS-04	15	45	19	9	12	1	0	60	21	136
2008	CS-05	22	50	17	6	6	0	0	72	11	36

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	31	15	15	18	2	1	50	34	405
2017	CS-01	17	24	28	6	22	0	3	42	29	32
2017	CS-02	17	29	16	13	21	1	2	48	35	138
2017	CS-03	14	30	12	22	17	3	1	47	40	161
2017	CS-04	24	45	9	10	12	0	0	69	22	58
2017	CS-05	40	26	34	0	0	0	0	66	0	12
2014	CS	9	25	16	21	25	2	2	36	47	457
2014	CS-01	15	10	15	23	33	5	0	26	58	40
2014	CS-02	8	26	17	18	29	2	1	34	48	170
2014	CS-03	8	29	15	20	24	2	2	38	46	170
2014	CS-04	13	25	17	24	16	2	3	40	42	63
2014	CS-05	20	10	30	30	0	0	10	33	33	10
2011	CS	14	29	18	17	19	1	1	44	37	1138
2011	CS-01	12	19	19	18	28	1	3	32	48	139
2011	CS-02	13	27	17	21	20	1	1	40	42	392
2011	CS-03	14	31	21	16	16	2	0	46	33	367
2011	CS-04	16	36	18	15	11	1	2	54	27	190
2011	CS-05	19	40	7	7	23	0	5	61	32	43
2008	CS	15	35	13	17	18	1	1	51	36	790
2008	CS-01	18	34	12	17	19	1	0	52	36	113
2008	CS-02	12	32	16	20	17	2	1	45	38	282
2008	CS-03	15	38	12	17	17	1	1	54	34	212
2008	CS-04	16	39	14	12	19	0	0	55	31	135
2008	CS-05	33	28	6	14	17	0	3	63	31	36

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	38	20	10	7	6	0	61	18	404
2017	CS-01	17	25	38	3	3	14	0	49	7	32
2017	CS-02	17	43	18	9	5	7	1	65	16	138
2017	CS-03	17	33	21	12	11	7	0	54	24	160
2017	CS-04	27	42	14	10	7	0	0	69	17	58
2017	CS-05	32	51	17	0	0	0	0	83	0	12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	40	11	2	2	3	1	84	4	405
2017	CS-01	44	25	20	3	0	6	3	76	3	32
2017	CS-02	39	41	12	2	1	3	1	83	4	138
2017	CS-03	37	40	11	3	3	4	1	82	7	161
2017	CS-04	45	47	5	2	0	1	0	93	2	58
2017	CS-05	49	51	0	0	0	0	0	100	0	12
2014	CS	41	37	14	2	2	4	0	82	4	457
2014	CS-01	55	20	20	0	0	3	3	79	0	40
2014	CS-02	39	41	11	2	3	4	0	83	5	170
2014	CS-03	39	35	16	1	2	6	1	79	3	170
2014	CS-04	49	35	10	3	0	3	0	87	3	63
2014	CS-05	20	60	20	0	0	0	0	80	0	10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	44	14	2	2	2	0	82	4	402
2017	CS-01	28	50	20	0	0	0	3	80	0	32
2017	CS-02	38	43	12	2	1	3	1	83	4	138
2017	CS-03	36	43	14	3	3	1	0	80	6	159
2017	CS-04	42	42	14	0	2	0	0	84	2	57
2017	CS-05	49	42	9	0	0	0	0	91	0	12
2014	CS	40	41	11	4	1	3	0	83	6	457
2014	CS-01	53	23	18	0	3	3	3	79	3	40
2014	CS-02	37	47	7	5	0	4	0	87	5	170
2014	CS-03	37	39	14	3	3	4	0	79	6	170
2014	CS-04	46	38	8	6	0	2	0	85	6	63
2014	CS-05	40	50	10	0	0	0	0	90	0	10
2011	CS	31	40	18	4	2	4	0	74	7	1141
2011	CS-01	34	34	23	5	1	2	1	70	7	140
2011	CS-02	28	41	18	5	3	4	0	73	9	394
2011	CS-03	29	40	20	3	3	4	0	73	6	367
2011	CS-04	34	43	15	4	0	3	1	80	4	190
2011	CS-05	42	42	9	0	2	2	2	88	2	43

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	42	9	3	2	0	0	85	5	405
2017	CS-01	50	39	6	6	0	0	0	89	6	32
2017	CS-02	38	44	12	4	1	1	0	82	6	138
2017	CS-03	42	42	10	2	4	0	1	84	6	161
2017	CS-04	59	33	5	2	2	0	0	91	3	58
2017	CS-05	26	66	8	0	0	0	0	92	0	12
2014	CS	43	44	9	3	2	0	0	87	5	457
2014	CS-01	48	38	5	3	8	0	0	85	10	40
2014	CS-02	42	42	9	6	1	0	0	84	6	170
2014	CS-03	43	44	10	0	2	1	0	88	2	170
2014	CS-04	46	44	5	3	2	0	0	90	5	63
2014	CS-05	30	70	0	0	0	0	0	100	0	10
2011	CS	38	41	13	5	2	1	0	80	6	1137
2011	CS-01	38	39	15	5	2	1	0	78	7	140
2011	CS-02	37	41	14	4	3	1	0	79	7	393
2011	CS-03	35	45	12	5	2	1	0	81	7	366
2011	CS-04	47	35	12	4	1	1	0	82	5	189
2011	CS-05	48	40	7	2	0	0	2	90	2	42
2008	CS	31	43	15	8	2	1	0	75	10	791
2008	CS-01	29	39	19	10	3	0	1	68	13	111
2008	CS-02	25	46	15	9	4	1	0	72	13	284
2008	CS-03	33	44	15	6	2	0	0	77	8	212
2008	CS-04	34	47	12	7	1	0	0	81	7	136
2008	CS-05	64	25	6	6	0	0	0	89	6	36

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	38	20	8	7	0	0	65	15	404
2017	CS-01	47	22	22	6	3	0	0	69	8	32
2017	CS-02	26	43	20	7	4	0	0	69	11	138
2017	CS-03	25	32	23	10	10	0	0	57	20	161
2017	CS-04	28	46	10	9	7	0	0	74	16	57
2017	CS-05	17	49	17	8	8	0	0	66	17	12
2014	CS	21	39	25	9	6	1	0	60	15	455
2014	CS-01	30	40	20	0	10	0	0	70	10	40
2014	CS-02	22	41	19	12	5	0	0	64	17	169
2014	CS-03	18	37	31	7	5	2	0	56	13	170
2014	CS-04	23	37	23	11	6	0	0	60	18	62
2014	CS-05	0	40	40	20	0	0	0	40	20	10
2011	CS	22	35	24	11	6	1	0	59	17	1140
2011	CS-01	29	29	22	10	8	3	0	59	18	140
2011	CS-02	22	36	23	13	5	1	0	59	18	393
2011	CS-03	21	35	28	9	5	1	0	57	15	367
2011	CS-04	23	38	19	13	6	1	0	62	19	190
2011	CS-05	19	44	21	12	2	0	2	64	14	43

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	40	18	8	7	0	0	67	15	404
2017	CS-01	47	22	17	11	3	0	0	69	14	32
2017	CS-02	26	44	20	6	4	1	0	71	9	138
2017	CS-03	22	39	18	11	10	0	0	61	21	160
2017	CS-04	28	41	17	7	7	0	0	69	14	58
2017	CS-05	17	49	26	0	8	0	0	66	8	12
2014	CS	22	44	18	11	5	0	0	65	16	457
2014	CS-01	28	40	20	3	10	0	0	68	13	40
2014	CS-02	23	44	18	11	5	0	0	67	15	170
2014	CS-03	20	44	21	10	5	1	0	64	15	170
2014	CS-04	24	44	11	14	6	0	0	68	21	63
2014	CS-05	0	60	20	20	0	0	0	60	20	10
2011	CS	22	39	23	10	5	1	0	62	15	1137
2011	CS-01	25	32	22	14	3	4	0	59	18	140
2011	CS-02	22	39	23	11	4	0	0	61	16	392
2011	CS-03	20	40	25	8	6	1	1	61	14	366
2011	CS-04	23	41	20	10	5	1	0	65	15	189
2011	CS-05	21	42	19	9	2	5	2	68	13	43
2008	CS	19	42	19	14	6	0	0	61	20	790
2008	CS-01	23	38	23	11	5	0	0	61	16	112
2008	CS-02	18	45	18	13	7	0	0	62	20	283
2008	CS-03	16	43	23	14	5	0	0	58	19	212
2008	CS-04	19	41	15	18	7	0	0	60	25	135
2008	CS-05	33	39	11	14	3	0	0	72	17	36

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	30	24	7	8	6	0	57	16	405
2017	CS-01	31	36	14	8	6	6	0	70	15	32
2017	CS-02	28	30	22	7	7	5	0	62	14	138
2017	CS-03	21	26	27	9	9	9	0	51	19	161
2017	CS-04	24	28	29	5	9	5	0	55	15	58
2017	CS-05	8	49	26	0	17	0	0	57	17	12
2014	CS	22	28	26	12	8	4	0	52	21	457
2014	CS-01	38	10	23	13	10	8	0	51	24	40
2014	CS-02	25	31	22	14	8	1	0	56	21	170
2014	CS-03	20	26	32	9	6	6	0	49	17	170
2014	CS-04	14	37	22	13	11	3	0	52	25	63
2014	CS-05	10	30	30	30	0	0	0	40	30	10
2011	CS	24	26	25	14	7	5	1	52	22	1139
2011	CS-01	24	24	20	16	9	6	1	52	27	140
2011	CS-02	24	23	27	13	7	5	1	50	22	393
2011	CS-03	22	30	23	13	7	5	0	54	21	366
2011	CS-04	25	24	27	14	5	4	1	51	20	190
2011	CS-05	23	26	21	19	5	5	2	53	25	43
2008	CS	22	31	21	14	8	4	0	55	24	790
2008	CS-01	29	21	21	15	11	4	1	51	27	112
2008	CS-02	19	36	20	13	7	5	0	58	21	282
2008	CS-03	19	33	24	13	8	2	0	54	21	212
2008	CS-04	25	30	14	16	12	2	1	57	29	136
2008	CS-05	28	14	31	19	3	6	0	44	24	36

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	27	39	34	405
2017	CS-01	33	42	25	32
2017	CS-02	21	43	36	138
2017	CS-03	29	34	37	161
2017	CS-04	27	42	31	58
2017	CS-05	34	49	17	12
2014	CS	28	38	34	458
2014	CS-01	23	45	33	40
2014	CS-02	24	41	35	171
2014	CS-03	27	39	34	170
2014	CS-04	40	27	33	63
2014	CS-05	60	30	10	10
2011	CS	28	37	36	1135
2011	CS-01	23	32	45	137
2011	CS-02	25	38	37	394
2011	CS-03	27	39	34	364
2011	CS-04	34	34	32	190
2011	CS-05	37	33	30	43

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	20	24	44	4	4	4	105
2017	CS-02	17	28	48	0	0	7	29
2017	CS-03	23	23	47	4	0	2	47
2017	CS-04	19	25	43	6	0	6	16
2014	CS	20	38	31	4	9999	8	130
2014	CS-02	20	32	34	5	9999	10	41
2014	CS-03	20	48	26	4	9999	2	46
2014	CS-04	24	40	28	0	9999	8	25
2011	CS	24	32	29	5	9999	10	313
2011	CS-01	13	41	25	6	9999	16	32
2011	CS-02	28	28	24	5	9999	15	100
2011	CS-03	21	38	28	6	9999	7	100
2011	CS-04	27	30	34	3	9999	6	64
2011	CS-05	38	13	44	6	9999	0	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	13	87	404
2017	CS-02	12	88	138
2017	CS-03	11	89	160
2017	CS-04	19	81	58
2014	CS	13	87	458
2014	CS-01	15	85	40
2014	CS-02	11	89	171
2014	CS-03	12	88	170
2014	CS-04	16	84	63

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	50	52
2017	CS-02	50	16
2017	CS-03	59	17
2017	CS-04	45	11
2014	CS	53	57
2014	CS-02	56	18
2014	CS-03	45	20
2014	CS-04	50	10

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	63	52
2017	CS-02	63	16
2017	CS-03	65	17
2017	CS-04	55	11
2014	CS	63	57
2014	CS-02	67	18
2014	CS-03	65	20
2014	CS-04	70	10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	19	52
2014	CS	16	57
2014	CS-02	0	18

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	52
2017	CS-02	16
2017	CS-03	17
2017	CS-04	11
2014	CS	57
2014	CS-02	18
2014	CS-03	20
2014	CS-04	10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CS	12	52
2014	CS-02	0	18
2014	CS-03	0	20

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS-02	16
2017	CS-04	11
2014	CS-03	20
2014	CS-04	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	16
2017	CS-03	0	17
2014	CS	9	57

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	42	52
2017	CS-02	38	16
2017	CS-03	35	17
2017	CS-04	73	11
2014	CS	37	57
2014	CS-02	39	18
2014	CS-03	40	20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	52	52
2017	CS-02	44	16
2017	CS-03	47	17
2017	CS-04	73	11
2014	CS	40	57
2014	CS-02	44	18
2014	CS-03	40	20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	46	52
2017	CS-02	50	16
2017	CS-03	47	17
2017	CS-04	45	11
2014	CS	51	57
2014	CS-02	28	18
2014	CS-03	75	20
2014	CS-04	60	10

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	39	52
2017	CS-03	41	17
2014	CS	46	57
2014	CS-02	56	18
2014	CS-03	35	20
2014	CS-04	50	10

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	37	52
2017	CS-03	47	17
2017	CS-04	55	11
2014	CS	26	57
2014	CS-03	40	20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	46	52
2017	CS-02	38	16
2017	CS-03	59	17
2014	CS	49	57
2014	CS-02	61	18
2014	CS-03	30	20
2014	CS-04	60	10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	31	52
2017	CS-03	41	17
2014	CS	32	57
2014	CS-03	30	20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	CS-03	17
2017	CS-04	11
2014	CS	57
2014	CS-02	18
2014	CS-03	20
2014	CS-04	10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	CS-02	16
2014	CS-03	20
2014	CS-04	10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CS	12	52
2014	CS	18	57

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	37	52
2017	CS-02	50	16
2017	CS-04	55	11
2014	CS	44	57
2014	CS-02	39	18
2014	CS-03	55	20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	21	52
2017	CS-03	29	17
2014	CS	25	57
2014	CS-02	33	18
2014	CS-03	25	20

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	19	52
2014	CS	18	57

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	67	52
2017	CS-02	75	16
2017	CS-03	53	17
2017	CS-04	82	11
2014	CS	51	57
2014	CS-02	50	18
2014	CS-03	50	20
2014	CS-04	50	10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	37	52
2017	CS-02	31	16
2017	CS-03	35	17
2014	CS	33	57
2014	CS-02	28	18
2014	CS-03	40	20

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	19	52
2017	CS-04	55	11
2014	CS	23	57
2014	CS-03	30	20

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	13	52
2014	CS	28	57
2014	CS-02	39	18

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	12	52
2014	CS	18	57

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	10	52
2017	CS-03	0	17
2014	CS-03	0	20
2014	CS-04	0	10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS	10	52
2014	CS	14	57
2014	CS-02	0	18

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	12	52
2014	CS	12	57

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	25	52
2017	CS-03	41	17
2014	CS	25	57
2014	CS-03	30	20

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	19	46
2014	CS	18	55

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	20	46
2014	CS	18	55

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	15	46
2014	CS	16	55
2014	CS-04	0	10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	11	46
2014	CS	11	55

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	17	46
2017	CS-03	29	17
2014	CS	16	55
2014	CS-04	50	10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	17	46
2014	CS	22	55
2014	CS-03	40	20

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	13
2014	CS	11	55
2014	CS-02	0	16

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	13	46
2014	CS	11	55

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	20	46
2014	CS	29	55
2014	CS-03	25	20
2014	CS-04	50	10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	39	46
2017	CS-02	62	13
2017	CS-03	35	17
2014	CS	44	55
2014	CS-02	38	16
2014	CS-03	50	20
2014	CS-04	60	10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS-02	13
2014	CS-02	16
2014	CS-04	10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	57	46
2017	CS-02	38	13
2017	CS-03	65	17
2014	CS	51	55
2014	CS-02	63	16
2014	CS-03	45	20

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	CS	46
2017	CS-02	13
2017	CS-03	17

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	11	46
2014	CS	13	55

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	85	15	53
2017	CS-02	82	18	17
2017	CS-03	94	6	17
2017	CS-04	73	27	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	18	16	4	3	33	12	59	13	403
2017	CS-01	17	17	24	3	0	25	14	55	5	32
2017	CS-02	15	16	12	4	1	40	12	64	11	137
2017	CS-03	13	16	16	3	4	34	13	55	14	160
2017	CS-04	17	28	14	9	3	19	10	63	17	58
2017	CS-05	15	17	25	0	0	26	17	56	0	12
2014	CS	16	17	19	5	3	30	11	56	12	457
2014	CS-01	13	10	23	3	3	43	8	45	10	40
2014	CS-02	15	20	15	4	2	32	11	63	11	170
2014	CS-03	15	15	22	5	2	31	10	50	13	170
2014	CS-04	24	21	16	5	5	17	13	64	14	63
2014	CS-05	0	30	20	10	0	30	10	50	17	10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	35	13	4	3	16	3	76	8	405
2017	CS-01	22	38	14	6	0	14	6	76	7	32
2017	CS-02	27	33	11	3	1	22	3	80	6	138
2017	CS-03	25	34	14	4	4	15	3	72	11	161
2017	CS-04	34	36	14	3	5	5	2	76	9	58
2017	CS-05	32	51	0	0	0	17	0	100	0	12
2014	CS	22	36	18	4	2	16	2	72	7	456
2014	CS-01	23	28	15	3	3	28	3	71	7	40
2014	CS-02	21	38	13	3	3	20	2	76	8	169
2014	CS-03	24	35	24	4	1	11	3	67	5	170
2014	CS-04	25	38	10	6	5	13	3	75	13	63
2014	CS-05	10	50	30	0	0	10	0	67	0	10
2011	CS	29	38	18	3	2	10	0	74	6	1138
2011	CS-01	36	34	15	2	3	9	2	78	6	140
2011	CS-02	28	35	19	4	3	12	0	72	7	393
2011	CS-03	24	41	19	2	2	11	0	73	5	365
2011	CS-04	31	41	18	3	2	6	0	76	5	190
2011	CS-05	37	47	12	2	0	2	0	86	2	43

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	50	10	6	1	1	0	83	7	404
2017	CS-01	20	48	11	16	0	6	0	71	17	32
2017	CS-02	27	54	12	6	0	1	0	82	6	138
2017	CS-03	33	47	11	6	2	1	1	81	8	160
2017	CS-04	41	52	5	0	2	0	0	93	2	58
2017	CS-05	57	43	0	0	0	0	0	100	0	12
2014	CS	30	54	11	2	1	1	1	86	3	456
2014	CS-01	25	45	18	3	0	5	5	78	3	40
2014	CS-02	29	56	10	2	2	1	0	86	4	170
2014	CS-03	28	55	12	2	1	1	1	84	3	170
2014	CS-04	45	52	2	2	0	0	0	97	2	62
2014	CS-05	10	60	20	0	0	0	10	78	0	10
2011	CS	29	52	11	5	2	1	0	82	7	1140
2011	CS-01	21	52	13	9	3	2	1	75	12	140
2011	CS-02	26	53	13	5	3	0	0	79	7	394
2011	CS-03	30	54	11	4	1	0	0	84	5	366
2011	CS-04	41	47	6	5	1	1	1	88	6	190
2011	CS-05	40	44	9	2	0	2	2	88	2	43
2008	CS	30	54	9	4	1	1	1	86	5	792
2008	CS-01	15	58	17	4	3	3	1	76	6	113
2008	CS-02	25	58	8	8	2	0	0	83	10	284
2008	CS-03	32	58	10	0	0	0	0	89	0	212
2008	CS-04	46	44	5	2	0	1	1	92	2	136
2008	CS-05	61	25	8	0	0	3	3	91	0	36

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	26	23	4	3	27	6	56	10	403
2017	CS-01	8	34	24	0	6	22	6	58	8	32
2017	CS-02	14	29	16	5	1	31	4	66	10	138
2017	CS-03	9	22	24	2	4	31	6	50	11	160
2017	CS-04	9	24	26	7	2	17	15	49	13	58
2017	CS-05	27	27	45	0	0	0	0	55	0	11
2014	CS	10	27	22	6	3	23	9	54	14	457
2014	CS-01	15	33	15	5	3	23	8	68	11	40
2014	CS-02	12	30	20	8	2	24	4	59	14	170
2014	CS-03	6	24	24	5	3	23	15	48	13	170
2014	CS-04	8	27	22	5	8	25	5	50	18	63
2014	CS-05	10	30	20	0	0	20	20	67	0	10
2011	CS	9	24	28	8	3	22	6	45	15	1139
2011	CS-01	11	30	19	6	4	23	8	59	14	139
2011	CS-02	8	22	30	8	3	23	5	41	16	393
2011	CS-03	7	22	32	9	2	23	5	41	15	367
2011	CS-04	12	27	27	7	4	16	6	51	14	190
2011	CS-05	19	21	23	5	9	14	9	52	18	43

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	37	9	1	1	9	1	88	2	404
2017	CS-01	28	58	6	0	0	8	0	94	0	32
2017	CS-02	42	37	9	0	0	12	0	90	0	137
2017	CS-03	42	34	10	1	2	11	1	86	3	161
2017	CS-04	52	38	7	2	0	2	0	91	2	58
2017	CS-05	42	26	17	8	0	0	6	73	9	12
2014	CS	40	39	9	2	1	7	1	86	4	457
2014	CS-01	53	23	10	3	3	5	5	83	6	40
2014	CS-02	44	39	7	2	1	7	0	89	3	170
2014	CS-03	32	42	13	2	1	9	1	82	4	170
2014	CS-04	44	41	3	3	3	3	2	90	7	63
2014	CS-05	20	60	10	0	0	0	10	89	0	10
2011	CS	44	33	12	3	1	6	1	83	4	1141
2011	CS-01	39	38	10	4	1	6	1	83	6	140
2011	CS-02	39	34	15	4	2	7	1	78	6	394
2011	CS-03	47	33	11	2	1	6	0	85	2	367
2011	CS-04	52	30	9	3	0	5	1	87	3	190
2011	CS-05	58	26	5	0	0	7	5	95	0	43
2008	CS	44	37	10	2	1	6	0	86	3	793
2008	CS-01	40	38	12	2	1	7	1	85	3	113
2008	CS-02	43	38	8	1	1	8	0	89	3	284
2008	CS-03	42	38	12	3	0	5	0	84	3	212
2008	CS-04	46	35	9	2	1	5	1	87	4	136
2008	CS-05	53	25	14	0	0	6	3	85	0	36

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	38	10	2	1	12	0	85	3	405
2017	CS-01	28	50	6	3	0	14	0	90	3	32
2017	CS-02	30	42	9	3	1	15	0	85	4	138
2017	CS-03	37	32	12	2	1	14	1	82	4	161
2017	CS-04	52	40	5	2	0	2	0	93	2	58
2017	CS-05	49	34	17	0	0	0	0	83	0	12
2014	CS	33	37	11	3	2	12	1	81	6	457
2014	CS-01	38	30	8	0	8	13	5	82	9	40
2014	CS-02	33	42	8	5	2	10	1	84	8	170
2014	CS-03	29	33	16	4	1	18	1	76	5	170
2014	CS-04	43	40	10	2	2	3	2	87	3	63
2014	CS-05	20	50	10	0	0	10	10	88	0	10
2011	CS	34	34	17	4	1	10	1	76	6	1140
2011	CS-01	34	33	14	4	4	9	2	75	9	140
2011	CS-02	30	35	19	4	1	12	1	73	5	393
2011	CS-03	31	38	17	5	1	9	0	75	6	367
2011	CS-04	44	31	15	3	1	7	1	81	3	190
2011	CS-05	47	30	9	5	0	5	5	85	5	43
2008	CS	33	39	13	6	1	7	1	78	8	793
2008	CS-01	33	38	12	10	2	4	1	75	12	113
2008	CS-02	29	42	13	3	2	10	1	80	6	284
2008	CS-03	33	34	16	8	0	7	0	73	9	212
2008	CS-04	35	46	8	6	1	3	1	84	8	136
2008	CS-05	47	28	6	6	0	11	3	87	6	36

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	5	95	405
2017	CS-02	4	96	138
2017	CS-03	6	94	161
2017	CS-05	0	100	12
2014	CS	6	94	457
2014	CS-02	6	94	170
2014	CS-03	7	93	170

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	41	22
2014	CS	38	29

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	86	22
2017	CS-03	90	10
2014	CS	86	29
2014	CS-02	82	11
2014	CS-03	92	12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	23	22
2014	CS-02	0	11

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CS	27	22
2014	CS	28	29

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CS	27	22
2014	CS	24	29

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	CS	27	22

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10
2014	CS-02	0	11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	CS	23	22
2014	CS	31	29
2014	CS-02	45	11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	CS	22
2017	CS-03	10
2014	CS-03	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	Total responses
2017	CS	22
2017	CS-03	10
2014	CS-02	11
2014	CS-03	12

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	Total responses
2017	CS-03	10
2014	CS-02	11
2014	CS-03	12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	CS	22
2017	CS-03	10
2014	CS	29
2014	CS-02	11
2014	CS-03	12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	41	22
2017	CS-03	60	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10
2014	CS	17	29

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	0	22
2017	CS-03	0	10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	45	22
2014	CS	62	29
2014	CS-02	55	11
2014	CS-03	67	12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10
2014	CS-03	0	11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	CS-03	10
2014	CS	26
2014	CS-03	11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	23	22

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	36	22
2017	CS-03	50	10
2014	CS	38	26

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	50	22
2017	CS-03	60	10
2014	CS	62	26
2014	CS-03	82	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	22
2017	CS-03	0	10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	95	5	22
2017	CS-03	100	0	10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	18	17	1	2	36	10	63	5	405
2017	CS-01	27	22	14	0	0	28	8	78	0	32
2017	CS-02	17	17	13	1	0	43	10	71	2	138
2017	CS-03	12	16	18	1	4	40	9	55	10	161
2017	CS-04	17	22	21	2	2	23	13	62	5	58
2017	CS-05	6	25	34	0	0	17	17	48	0	12
2014	CS	14	17	20	0	2	38	8	58	5	457
2014	CS-01	20	13	20	0	3	35	10	59	5	40
2014	CS-02	15	17	17	1	3	41	7	61	7	170
2014	CS-03	12	18	19	1	1	41	7	59	3	170
2014	CS-04	16	16	24	0	3	32	10	54	5	63
2014	CS-05	10	20	30	0	0	20	20	50	0	10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	34	14	1	2	16	2	78	4	405
2017	CS-01	20	44	20	0	0	14	3	76	0	32
2017	CS-02	29	32	14	1	1	18	5	79	3	138
2017	CS-03	30	35	14	1	4	16	1	77	6	161
2017	CS-04	38	31	16	2	2	12	0	78	4	58
2017	CS-05	32	34	8	0	0	17	9	89	0	12
2014	CS	25	34	18	1	2	19	1	75	3	456
2014	CS-01	26	31	13	3	3	23	3	76	7	39
2014	CS-02	22	35	16	1	2	23	1	75	5	170
2014	CS-03	26	34	20	1	1	18	1	74	1	170
2014	CS-04	33	32	16	2	2	16	0	77	4	63
2014	CS-05	30	50	20	0	0	0	0	80	0	10
2011	CS	33	38	15	2	1	10	0	79	4	1134
2011	CS-01	40	32	12	2	1	11	1	83	3	140
2011	CS-02	31	36	18	3	2	10	1	75	5	393
2011	CS-03	29	41	15	2	1	11	0	79	4	361
2011	CS-04	37	36	16	2	1	9	0	80	2	190
2011	CS-05	47	49	2	0	0	2	0	98	0	43

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	28	19	13	14	1	3	53	28	404
2017	CS-01	8	33	22	22	6	3	6	45	31	32
2017	CS-02	28	30	15	9	13	1	4	61	24	138
2017	CS-03	26	22	20	14	14	0	3	50	30	160
2017	CS-04	7	34	21	12	24	2	0	42	37	58
2017	CS-05	17	40	17	9	8	0	8	63	19	12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	31	27	14	8	1	51	22	404
2017	CS-01	30	28	28	3	3	8	63	6	32
2017	CS-02	28	31	23	12	4	2	60	17	137
2017	CS-03	15	37	29	9	9	0	52	19	161
2017	CS-04	3	20	30	36	10	0	24	47	58
2017	CS-05	9	17	15	25	34	0	26	59	12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	30	22	14	10	0	2	52	25	403
2017	CS-01	30	22	11	11	8	3	14	63	24	32
2017	CS-02	31	30	20	10	6	1	2	62	16	137
2017	CS-03	17	32	24	14	12	0	1	49	26	161
2017	CS-04	5	28	25	26	16	0	0	33	42	57
2017	CS-05	8	35	23	25	8	0	0	43	34	12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	28	24	21	10	0	2	45	31	404
2017	CS-01	6	47	17	8	11	3	8	59	22	32
2017	CS-02	22	31	23	12	7	0	5	55	20	137
2017	CS-03	16	29	26	21	7	1	0	45	29	161
2017	CS-04	2	14	26	40	19	0	0	15	59	58
2017	CS-05	8	17	6	43	25	0	0	26	68	12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	26	12	6	4	1	9	75	11	402
2017	CS-01	47	20	8	3	3	6	14	83	7	32
2017	CS-02	48	21	12	4	1	0	14	80	6	135
2017	CS-03	42	34	7	4	6	1	6	81	11	161
2017	CS-04	24	26	26	14	5	0	5	53	20	58
2017	CS-05	17	17	25	32	8	0	0	35	40	12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	37	19	7	6	0	1	68	13	403
2017	CS-01	20	47	17	6	3	3	6	72	9	32
2017	CS-02	37	33	13	9	5	1	2	72	14	138
2017	CS-03	31	37	19	7	6	0	1	68	13	160
2017	CS-04	21	41	28	3	7	0	0	62	10	57
2017	CS-05	9	23	43	8	17	0	0	32	25	12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	32	25	8	7	1	3	59	15	402
2017	CS-01	32	31	12	6	6	3	12	73	13	31
2017	CS-02	30	30	23	9	3	1	4	63	12	138
2017	CS-03	22	34	28	7	7	1	1	56	15	160
2017	CS-04	14	33	27	9	16	0	2	48	25	57
2017	CS-05	17	41	34	8	0	0	0	58	8	12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	30	28	14	11	0	2	45	26	403
2017	CS-01	27	25	17	8	6	3	14	63	17	32
2017	CS-02	22	25	33	12	5	0	3	49	17	138
2017	CS-03	10	34	26	14	16	0	0	44	30	160
2017	CS-04	2	26	30	26	14	2	0	29	41	57
2017	CS-05	0	41	25	8	25	0	0	41	34	12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	33	22	14	9	0	2	53	24	402
2017	CS-01	38	14	17	11	6	3	11	61	20	32
2017	CS-02	21	34	23	14	4	0	4	58	19	137
2017	CS-03	16	35	22	14	12	0	1	52	26	160
2017	CS-04	5	33	23	23	16	0	0	38	38	57
2017	CS-05	17	33	42	0	8	0	0	49	8	12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	33	22	9	7	1	2	60	17	403
2017	CS-01	20	44	14	6	3	6	8	74	10	32
2017	CS-02	31	33	22	7	2	1	4	68	9	138
2017	CS-03	21	33	22	12	10	1	1	55	22	160
2017	CS-04	25	30	21	12	12	0	0	55	24	57
2017	CS-05	34	6	43	8	8	0	0	41	17	12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	22	10	4	4	5	81	9	404
2017	CS-01	52	11	17	3	3	14	74	7	32
2017	CS-02	52	24	8	6	5	5	80	11	138
2017	CS-03	60	21	8	3	4	4	84	7	160
2017	CS-04	47	24	16	7	7	0	71	14	58
2017	CS-05	74	26	0	0	0	0	100	0	12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	71	11	4	2	3	2	6	90	6	405
2017	CS-01	66	8	3	3	6	3	11	87	10	32
2017	CS-02	72	10	2	4	3	1	7	90	8	138
2017	CS-03	73	11	4	1	3	3	6	92	4	161
2017	CS-04	69	14	7	2	5	0	3	86	7	58
2017	CS-05	83	17	0	0	0	0	0	100	0	12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	26	7	4	3	4	85	7	404
2017	CS-01	39	33	8	3	3	14	84	7	32
2017	CS-02	62	19	5	4	5	5	85	10	138
2017	CS-03	54	29	8	2	2	4	86	5	160
2017	CS-04	55	24	10	7	3	0	79	10	58
2017	CS-05	66	34	0	0	0	0	100	0	12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	64	17	7	4	4	4	85	8	404
2017	CS-01	55	20	6	8	3	8	82	12	32
2017	CS-02	66	17	7	2	4	4	86	7	138
2017	CS-03	63	18	9	2	4	4	84	6	160
2017	CS-04	71	12	3	10	2	2	84	12	58
2017	CS-05	77	6	8	0	8	0	83	8	12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	15	6	2	2	19	88	5	404
2017	CS-01	48	3	3	3	3	41	86	10	32
2017	CS-02	61	7	2	0	1	28	95	2	138
2017	CS-03	57	17	7	1	2	15	88	4	160
2017	CS-04	48	30	12	10	0	0	77	10	58
2017	CS-05	40	34	17	9	0	0	74	9	12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	67	15	7	1	1	0	8	90	3	398
2017	CS-01	66	14	6	3	3	0	8	88	6	32
2017	CS-02	68	16	5	0	0	0	10	94	0	135
2017	CS-03	66	17	6	2	1	0	8	90	3	157
2017	CS-04	62	14	12	2	3	3	3	81	6	58
2017	CS-05	83	0	17	0	0	0	0	83	0	12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	70	16	5	1	2	0	5	91	4	404
2017	CS-01	64	14	6	0	6	0	11	87	6	32
2017	CS-02	67	18	4	2	1	0	7	91	4	138
2017	CS-03	72	15	5	1	2	1	4	91	3	160
2017	CS-04	69	17	7	2	2	0	3	89	4	58
2017	CS-05	100	0	0	0	0	0	0	100	0	12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	27	12	4	2	4	81	7	403
2017	CS-01	25	50	8	6	6	6	79	12	32
2017	CS-02	50	26	10	7	1	6	81	9	137
2017	CS-03	52	26	16	2	2	3	80	4	160
2017	CS-04	55	29	7	5	2	2	86	7	58
2017	CS-05	75	0	25	0	0	0	75	0	12

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	33	40	9	5	0	46	14	404
2017	CS-01	24	28	31	14	0	3	54	14	32
2017	CS-02	18	37	37	3	5	0	55	8	137
2017	CS-03	10	38	37	11	4	0	48	14	161
2017	CS-04	3	12	61	12	12	0	16	24	58
2017	CS-05	0	24	25	34	17	0	24	51	12

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	18	42	24	8	1	1	33	24	403
2017	CS-01	0	31	39	22	6	0	3	28	32	32
2017	CS-02	4	13	43	26	12	1	1	38	18	136
2017	CS-03	5	16	40	27	9	1	1	38	22	161
2017	CS-04	15	21	49	16	0	0	0	16	36	58
2017	CS-05	17	42	26	6	8	0	0	15	59	12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	43	19	6	3	5	0	70	10	405
2017	CS-01	17	47	25	6	0	6	0	67	6	32
2017	CS-02	26	43	18	6	3	4	1	72	9	138
2017	CS-03	22	43	16	6	4	8	1	71	11	161
2017	CS-04	26	38	20	10	2	4	0	67	12	58
2017	CS-05	26	32	34	8	0	0	0	58	8	12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	44	21	10	6	2	62	16	404
2017	CS-01	22	47	25	3	3	0	69	6	32
2017	CS-02	21	46	15	11	4	3	69	16	138
2017	CS-03	15	40	24	10	7	3	57	18	160
2017	CS-04	14	40	25	10	9	2	55	19	58
2017	CS-05	8	66	8	8	8	0	75	17	12

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	18	82	404
2017	CS-01	17	83	32
2017	CS-02	18	82	137
2017	CS-03	17	83	161
2017	CS-04	20	80	58
2014	CS	12	88	456
2014	CS-01	20	80	40
2014	CS-02	15	85	169
2014	CS-03	11	89	170
2014	CS-05	0	100	10

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	81	19	72
2017	CS-02	80	20	25
2017	CS-03	82	18	28
2017	CS-04	76	24	12
2014	CS	82	18	55
2014	CS-02	77	23	26
2014	CS-03	83	17	18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	40	5	10	0	84	10	58
2017	CS-02	40	30	15	15	0	70	15	20
2017	CS-03	57	39	0	4	0	96	4	23
2014	CS	51	33	7	7	2	86	7	45
2014	CS-02	55	30	0	10	5	89	11	20
2014	CS-03	47	40	13	0	0	87	0	15

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	27	22	7	7	3	0	35	65	405
2017	CS-01	31	22	36	8	3	0	0	31	69	32
2017	CS-02	42	26	16	9	5	2	0	43	57	138
2017	CS-03	32	26	20	6	9	6	1	34	66	161
2017	CS-04	21	31	31	7	9	2	0	21	79	58
2017	CS-05	15	34	43	8	0	0	0	15	85	12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	13	249
2017	CS-01	31	21
2017	CS-02	11	76
2017	CS-03	10	97
2017	CS-04	11	44
2017	CS-05	10	10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	30	249
2017	CS-01	31	21
2017	CS-02	25	76
2017	CS-03	25	97
2017	CS-04	39	44
2017	CS-05	70	10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	11	249
2017	CS-01	16	21
2017	CS-02	14	76
2017	CS-03	5	97
2017	CS-04	14	44
2017	CS-05	10	10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	58	249
2017	CS-01	40	21
2017	CS-02	42	76
2017	CS-03	67	97
2017	CS-04	73	44
2017	CS-05	69	10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	7	249
2017	CS-01	8	21
2017	CS-02	9	76
2017	CS-03	5	97
2017	CS-04	7	44
2017	CS-05	0	10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	40	249
2017	CS-01	45	21
2017	CS-02	45	76
2017	CS-03	38	97
2017	CS-04	36	44
2017	CS-05	20	10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	6	50	19	8	4	14	240
2017	CS-01	4	35	47	0	4	9	19
2017	CS-02	6	58	21	7	3	6	72
2017	CS-03	7	48	16	9	1	19	94
2017	CS-04	2	52	9	12	7	18	44
2017	CS-05	0	30	20	10	31	10	10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	5	22	16	18	30	0	9	30	53	252
2017	CS-01	4	20	28	19	16	0	12	28	40	21
2017	CS-02	8	22	14	13	31	1	10	34	50	77
2017	CS-03	3	22	14	23	33	0	5	27	58	98
2017	CS-04	4	18	11	20	31	0	16	27	60	45
2017	CS-05	0	50	20	10	20	0	0	50	30	10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	4	11	15	13	45	2	10	17	66	252
2017	CS-01	4	8	24	12	47	0	4	13	62	21
2017	CS-02	6	17	12	6	42	4	13	28	58	77
2017	CS-03	4	8	16	15	49	0	7	13	69	98
2017	CS-04	0	4	9	20	49	2	16	5	84	45
2017	CS-05	10	30	20	20	20	0	0	40	41	10

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me