2017 Public Service Employee Survey Results for the Public Service Pay Centre

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Public Services and Procurement Canada 32 46 5 12 5 0 0 78 17 8401
2017 Accounting, Banking and Compensation Branch 35 41 5 12 7 0 0 75 19 1685
2017 Public Service Pay Centre 21 32 5 21 21 0 0 53 42 385

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Public Services and Procurement Canada 65 25 4 3 1 0 1 91 4 8383
2017 Accounting, Banking and Compensation Branch 67 24 4 2 1 0 0 92 4 1682
2017 Public Service Pay Centre 68 24 2 2 3 0 0 93 4 385

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Public Services and Procurement Canada 58 25 6 7 3 0 1 84 10 8396
2017 Accounting, Banking and Compensation Branch 58 27 5 7 3 0 0 85 9 1683
2017 Public Service Pay Centre 58 28 3 7 4 0 0 86 11 383

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Public Services and Procurement Canada 40 38 8 9 5 0 0 79 14 8395
2017 Accounting, Banking and Compensation Branch 41 39 7 9 4 0 0 80 13 1684
2017 Public Service Pay Centre 36 41 6 11 6 0 0 77 17 383

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Public Services and Procurement Canada 27 39 12 13 8 0 0 66 22 8397
2017 Accounting, Banking and Compensation Branch 21 36 11 17 16 0 0 56 32 1685
2017 Public Service Pay Centre 6 21 10 27 37 0 0 27 64 385

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Public Services and Procurement Canada 39 40 11 6 4 0 0 79 10 8394
2017 Accounting, Banking and Compensation Branch 35 40 12 8 4 0 0 76 12 1686
2017 Public Service Pay Centre 37 36 12 8 6 0 0 73 14 384

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Public Services and Procurement Canada 46 38 8 5 3 0 0 84 8 8383
2017 Accounting, Banking and Compensation Branch 41 39 10 6 4 0 0 80 9 1683
2017 Public Service Pay Centre 43 39 8 5 5 0 0 82 10 383

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Public Services and Procurement Canada 47 38 7 5 2 0 0 85 7 8374
2017 Accounting, Banking and Compensation Branch 44 39 8 6 3 0 0 83 9 1682
2017 Public Service Pay Centre 37 37 8 10 8 0 0 74 18 384

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Public Services and Procurement Canada 43 35 10 7 4 0 1 78 11 8386
2017 Accounting, Banking and Compensation Branch 40 35 12 8 5 0 0 75 14 1683
2017 Public Service Pay Centre 29 37 13 12 9 0 0 66 21 383

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Public Services and Procurement Canada 36 24 11 8 7 2 11 70 17 8384
2017 Accounting, Banking and Compensation Branch 51 23 7 4 5 1 8 82 9 1684
2017 Public Service Pay Centre 69 18 4 2 2 0 5 92 4 383

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Public Services and Procurement Canada 32 44 11 8 5 0 0 77 12 8400
2017 Accounting, Banking and Compensation Branch 32 43 11 7 7 0 0 75 14 1686
2017 Public Service Pay Centre 26 40 9 11 14 0 0 66 25 385

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Public Services and Procurement Canada 26 36 17 12 9 0 0 62 21 8396
2017 Accounting, Banking and Compensation Branch 24 35 18 13 10 0 0 60 23 1684
2017 Public Service Pay Centre 17 31 16 19 17 0 0 48 35 384

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Public Services and Procurement Canada 28 42 13 10 6 0 0 70 16 8400
2017 Accounting, Banking and Compensation Branch 26 40 14 12 8 0 0 66 20 1685
2017 Public Service Pay Centre 16 31 17 20 16 0 0 48 36 385

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Public Services and Procurement Canada 37 43 11 5 3 0 0 81 8 8393
2017 Accounting, Banking and Compensation Branch 38 42 9 5 4 1 0 81 10 1685
2017 Public Service Pay Centre 28 42 11 11 9 1 0 70 20 385

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Public Services and Procurement Canada 29 37 15 10 8 0 0 66 19 8389
2017 Accounting, Banking and Compensation Branch 27 37 16 11 10 0 0 64 21 1682
2017 Public Service Pay Centre 18 33 14 18 18 0 0 50 35 385

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Public Services and Procurement Canada 50 36 9 3 2 0 0 86 5 8384
2017 Accounting, Banking and Compensation Branch 52 34 8 3 3 0 0 85 6 1684
2017 Public Service Pay Centre 44 36 7 7 7 0 0 80 14 383

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Public Services and Procurement Canada 28 39 15 11 7 0 0 67 18 8375
2017 Accounting, Banking and Compensation Branch 26 36 18 11 9 0 1 62 20 1681
2017 Public Service Pay Centre 16 33 16 16 18 1 0 49 35 383

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Public Services and Procurement Canada 33 35 15 10 6 0 0 69 16 8379
2017 Accounting, Banking and Compensation Branch 31 35 17 10 6 0 0 66 16 1682
2017 Public Service Pay Centre 20 33 21 15 10 0 0 53 26 383

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Public Services and Procurement Canada 32 38 14 10 6 0 0 70 16 8377
2017 Accounting, Banking and Compensation Branch 29 36 14 12 8 0 0 66 20 1684
2017 Public Service Pay Centre 16 29 18 20 16 0 0 46 36 383

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Public Services and Procurement Canada 39 40 11 6 3 0 0 80 9 8365
2017 Accounting, Banking and Compensation Branch 40 38 11 6 5 0 0 78 11 1678
2017 Public Service Pay Centre 33 40 11 9 8 0 0 73 16 383

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Public Services and Procurement Canada 35 35 16 8 5 0 1 71 13 8399
2017 Accounting, Banking and Compensation Branch 36 29 15 9 8 0 2 67 18 1685
2017 Public Service Pay Centre 16 27 16 18 20 1 3 44 39 385

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Public Services and Procurement Canada 13 26 34 16 7 1 3 23 41 8361
2017 Accounting, Banking and Compensation Branch 19 26 31 14 7 1 3 22 46 1679
2017 Public Service Pay Centre 37 28 21 8 3 1 1 12 66 384

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Public Services and Procurement Canada 12 21 29 19 11 3 4 32 36 8343
2017 Accounting, Banking and Compensation Branch 16 19 28 17 13 3 5 33 37 1671
2017 Public Service Pay Centre 28 22 26 11 10 3 2 22 52 379

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Public Services and Procurement Canada 18 25 29 14 7 2 5 22 46 8350
2017 Accounting, Banking and Compensation Branch 12 18 29 19 12 3 7 35 33 1669
2017 Public Service Pay Centre 14 15 29 20 11 4 7 35 33 379

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Public Services and Procurement Canada 11 19 33 22 10 1 3 34 32 8331
2017 Accounting, Banking and Compensation Branch 11 14 29 24 15 2 5 42 27 1666
2017 Public Service Pay Centre 25 18 26 16 10 2 3 27 45 380

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Public Services and Procurement Canada 17 23 27 17 10 2 4 28 43 8340
2017 Accounting, Banking and Compensation Branch 16 19 27 17 15 2 5 34 37 1667
2017 Public Service Pay Centre 26 22 23 13 11 2 3 25 50 382

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Public Services and Procurement Canada 14 20 26 20 12 4 5 34 37 8363
2017 Accounting, Banking and Compensation Branch 15 19 24 18 12 5 6 34 38 1674
2017 Public Service Pay Centre 20 18 21 17 11 8 4 32 44 381

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Public Services and Procurement Canada 17 25 32 13 7 2 4 21 45 8360
2017 Accounting, Banking and Compensation Branch 15 20 31 15 10 3 5 28 38 1672
2017 Public Service Pay Centre 23 25 27 9 8 4 3 19 52 381
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Public Services and Procurement Canada 66 20 5 4 2 0 2 88 7 8388
2017 Accounting, Banking and Compensation Branch 69 19 5 3 1 0 1 90 5 1682
2017 Public Service Pay Centre 72 20 4 2 1 0 1 92 3 384

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Public Services and Procurement Canada 27 32 16 9 7 6 4 65 17 8386
2017 Accounting, Banking and Compensation Branch 30 31 18 7 5 6 4 67 14 1681
2017 Public Service Pay Centre 29 30 17 7 8 5 4 65 16 385

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Public Services and Procurement Canada 45 32 9 7 6 1 0 78 13 8385
2017 Accounting, Banking and Compensation Branch 48 32 9 6 4 1 0 80 10 1680
2017 Public Service Pay Centre 52 30 6 7 5 1 0 82 12 385

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Public Services and Procurement Canada 29 37 14 11 6 2 1 68 17 8386
2017 Accounting, Banking and Compensation Branch 27 36 16 13 6 2 0 64 19 1681
2017 Public Service Pay Centre 25 33 15 16 7 2 0 60 24 385

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Public Services and Procurement Canada 26 29 15 10 8 10 1 62 21 8394
2017 Accounting, Banking and Compensation Branch 22 27 18 12 11 8 1 55 25 1683
2017 Public Service Pay Centre 18 24 13 17 18 9 1 46 39 383

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Public Services and Procurement Canada 12 22 19 16 11 18 3 42 34 8401
2017 Accounting, Banking and Compensation Branch 13 20 20 16 12 17 2 40 35 1685
2017 Public Service Pay Centre 12 14 20 19 17 18 1 32 44 383

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Public Services and Procurement Canada 44 39 8 6 3 0 0 83 9 8386
2017 Accounting, Banking and Compensation Branch 44 39 9 5 2 0 0 83 8 1681
2017 Public Service Pay Centre 47 38 9 5 1 0 0 85 6 383
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Public Services and Procurement Canada 37 36 12 8 5 1 1 74 14 8398
2017 Accounting, Banking and Compensation Branch 35 37 13 8 6 0 1 72 15 1684
2017 Public Service Pay Centre 30 35 14 10 10 0 0 65 20 384

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Public Services and Procurement Canada 44 32 11 6 4 2 1 78 11 8395
2017 Accounting, Banking and Compensation Branch 48 31 10 5 3 2 0 81 8 1686
2017 Public Service Pay Centre 47 31 10 6 4 2 0 80 10 385

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Public Services and Procurement Canada 43 35 9 8 5 1 0 78 12 8395
2017 Accounting, Banking and Compensation Branch 44 34 11 7 4 1 0 78 11 1685
2017 Public Service Pay Centre 40 34 10 9 6 0 0 75 15 384

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Public Services and Procurement Canada 78 14 3 1 1 0 2 94 3 8379
2017 Accounting, Banking and Compensation Branch 82 13 2 1 1 0 1 96 2 1680
2017 Public Service Pay Centre 84 10 2 1 1 0 1 96 2 382

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Public Services and Procurement Canada 58 24 6 3 4 2 3 86 7 8387
2017 Accounting, Banking and Compensation Branch 58 23 7 3 3 2 4 86 7 1681
2017 Public Service Pay Centre 56 22 7 3 4 4 4 85 7 384

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Public Services and Procurement Canada 56 26 8 5 4 1 0 84 8 8389
2017 Accounting, Banking and Compensation Branch 59 26 7 4 3 1 0 85 7 1682
2017 Public Service Pay Centre 60 25 6 6 3 1 0 85 9 385

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Public Services and Procurement Canada 56 25 10 4 4 2 0 82 8 8395
2017 Accounting, Banking and Compensation Branch 57 24 11 4 3 2 0 82 7 1683
2017 Public Service Pay Centre 61 22 8 4 3 1 0 85 7 385

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Public Services and Procurement Canada 51 28 10 6 5 0 0 80 11 8375
2017 Accounting, Banking and Compensation Branch 54 28 9 5 3 0 0 82 9 1678
2017 Public Service Pay Centre 56 27 7 6 3 0 0 83 10 384
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Public Services and Procurement Canada 26 36 15 9 5 3 6 68 16 2173
2017 Accounting, Banking and Compensation Branch 26 40 15 7 3 4 5 73 11 241
2017 Public Service Pay Centre 27 56 8 3 3 0 3 86 6 36

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Public Services and Procurement Canada 26 35 17 8 6 8 0 66 15 8395
2017 Accounting, Banking and Compensation Branch 29 32 16 9 7 8 0 66 17 1683
2017 Public Service Pay Centre 25 24 16 13 12 9 1 55 27 383

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Public Services and Procurement Canada 22 33 19 13 9 3 0 57 23 8394
2017 Accounting, Banking and Compensation Branch 26 31 18 12 10 3 0 59 22 1686
2017 Public Service Pay Centre 23 23 16 17 18 2 1 47 36 385

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Public Services and Procurement Canada 16 30 22 16 10 6 0 49 28 8388
2017 Accounting, Banking and Compensation Branch 19 29 19 16 12 5 0 51 29 1681
2017 Public Service Pay Centre 15 18 16 24 21 5 0 35 48 383

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Public Services and Procurement Canada 20 31 19 13 11 6 0 55 25 8399
2017 Accounting, Banking and Compensation Branch 23 31 17 11 12 6 0 58 24 1684
2017 Public Service Pay Centre 19 24 17 14 20 5 0 45 36 385

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Public Services and Procurement Canada 17 34 19 15 11 3 0 53 27 8383
2017 Accounting, Banking and Compensation Branch 18 31 17 15 14 4 0 52 30 1683
2017 Public Service Pay Centre 13 20 14 21 29 3 0 33 52 385
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Public Services and Procurement Canada 23 43 19 9 4 2 0 67 14 8388
2017 Accounting, Banking and Compensation Branch 25 40 18 9 6 2 0 66 15 1682
2017 Public Service Pay Centre 16 34 22 16 12 1 0 50 28 385

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Public Services and Procurement Canada 32 44 14 4 2 4 0 79 6 8381
2017 Accounting, Banking and Compensation Branch 36 40 13 5 3 3 0 79 8 1682
2017 Public Service Pay Centre 32 37 14 10 5 2 1 70 16 385

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Public Services and Procurement Canada 33 39 12 9 4 3 1 74 13 8368
2017 Accounting, Banking and Compensation Branch 33 37 13 8 5 3 1 73 14 1681
2017 Public Service Pay Centre 29 34 12 11 10 3 1 65 22 384

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Public Services and Procurement Canada 20 32 22 11 7 6 2 57 20 8386
2017 Accounting, Banking and Compensation Branch 20 31 21 12 7 6 2 56 21 1681
2017 Public Service Pay Centre 15 27 22 15 13 6 2 46 30 384

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Public Services and Procurement Canada 16 25 19 13 13 10 3 47 30 8376
2017 Accounting, Banking and Compensation Branch 18 24 18 15 12 9 4 48 31 1681
2017 Public Service Pay Centre 17 24 18 16 17 7 2 44 36 384

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Public Services and Procurement Canada 56 25 7 4 2 1 3 85 7 8391
2017 Accounting, Banking and Compensation Branch 62 23 6 3 2 1 3 89 5 1681
2017 Public Service Pay Centre 64 21 5 3 3 2 3 90 5 384

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Public Services and Procurement Canada 66 23 5 2 1 2 2 92 3 8400
2017 Accounting, Banking and Compensation Branch 68 21 5 2 1 1 1 91 4 1684
2017 Public Service Pay Centre 68 22 4 3 2 1 1 92 4 385

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Public Services and Procurement Canada 26 34 16 12 8 3 0 63 20 8381
2017 Accounting, Banking and Compensation Branch 28 30 17 12 9 3 0 61 22 1679
2017 Public Service Pay Centre 19 23 19 16 20 4 0 43 37 383

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Public Services and Procurement Canada 22 29 15 14 14 3 2 55 29 8392
2017 Accounting, Banking and Compensation Branch 26 30 14 12 14 2 2 58 27 1683
2017 Public Service Pay Centre 23 26 11 16 23 1 0 50 39 385

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Public Services and Procurement Canada 20 36 22 10 7 5 0 60 17 8387
2017 Accounting, Banking and Compensation Branch 23 33 21 9 8 6 1 60 18 1685
2017 Public Service Pay Centre 19 27 21 14 14 4 0 48 30 385

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Public Services and Procurement Canada 39 37 14 3 2 4 1 80 6 8386
2017 Accounting, Banking and Compensation Branch 41 36 13 3 3 3 0 80 7 1683
2017 Public Service Pay Centre 40 36 12 5 4 3 0 79 9 384

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Public Services and Procurement Canada 39 41 12 4 2 2 0 82 6 8384
2017 Accounting, Banking and Compensation Branch 42 39 10 4 2 1 0 83 7 1684
2017 Public Service Pay Centre 39 38 9 8 4 1 0 79 12 385

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Public Services and Procurement Canada 44 39 9 5 3 0 0 83 8 8388
2017 Accounting, Banking and Compensation Branch 46 38 8 4 4 0 0 84 8 1682
2017 Public Service Pay Centre 38 39 10 8 6 0 0 77 13 383

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Public Services and Procurement Canada 31 34 18 9 7 1 0 66 16 8379
2017 Accounting, Banking and Compensation Branch 35 31 17 9 8 1 0 66 17 1680
2017 Public Service Pay Centre 26 26 18 15 15 1 0 52 30 384

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Public Services and Procurement Canada 30 37 17 10 6 0 0 68 16 8385
2017 Accounting, Banking and Compensation Branch 33 34 16 9 7 0 0 68 16 1683
2017 Public Service Pay Centre 25 27 19 15 13 0 0 52 28 385

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Public Services and Procurement Canada 28 27 20 11 9 4 1 58 21 8393
2017 Accounting, Banking and Compensation Branch 31 24 18 12 11 4 0 57 24 1686
2017 Public Service Pay Centre 26 19 19 16 16 4 0 47 34 385
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Public Services and Procurement Canada 28 40 32 8395
2017 Accounting, Banking and Compensation Branch 22 48 30 1685
2017 Public Service Pay Centre 15 52 33 385

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Public Services and Procurement Canada 19 28 34 5 8 6 2329
2017 Accounting, Banking and Compensation Branch 16 25 40 3 8 7 367
2017 Public Service Pay Centre 7 24 60 0 6 3 59
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Public Services and Procurement Canada 16 84 8392
2017 Accounting, Banking and Compensation Branch 13 87 1683
2017 Public Service Pay Centre 14 86 384

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Public Services and Procurement Canada 48 1347
2017 Accounting, Banking and Compensation Branch 54 209
2017 Public Service Pay Centre 39 55

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Public Services and Procurement Canada 63 1347
2017 Accounting, Banking and Compensation Branch 56 209
2017 Public Service Pay Centre 72 55

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Public Services and Procurement Canada 8 1347
2017 Accounting, Banking and Compensation Branch 6 209

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Public Services and Procurement Canada 0 1347
2017 Accounting, Banking and Compensation Branch 0 209
2017 Public Service Pay Centre 0 55

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Public Services and Procurement Canada 8 1347
2017 Accounting, Banking and Compensation Branch 10 209
2017 Public Service Pay Centre 22 55

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Public Services and Procurement Canada 4 1347
2017 Accounting, Banking and Compensation Branch 8 209
2017 Public Service Pay Centre 20 55

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Public Services and Procurement Canada 3 1347
2017 Accounting, Banking and Compensation Branch 3 209

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Public Services and Procurement Canada 41 1347
2017 Accounting, Banking and Compensation Branch 35 209
2017 Public Service Pay Centre 34 55

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Public Services and Procurement Canada 44 1347
2017 Accounting, Banking and Compensation Branch 38 209
2017 Public Service Pay Centre 47 55

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Public Services and Procurement Canada 44 1347
2017 Accounting, Banking and Compensation Branch 41 209
2017 Public Service Pay Centre 42 55

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Public Services and Procurement Canada 40 1347
2017 Accounting, Banking and Compensation Branch 35 209
2017 Public Service Pay Centre 43 55

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Public Services and Procurement Canada 32 1347
2017 Accounting, Banking and Compensation Branch 27 209
2017 Public Service Pay Centre 30 55

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Public Services and Procurement Canada 57 1347
2017 Accounting, Banking and Compensation Branch 54 209
2017 Public Service Pay Centre 49 55

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Public Services and Procurement Canada 34 1347
2017 Accounting, Banking and Compensation Branch 28 209
2017 Public Service Pay Centre 20 55

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Public Services and Procurement Canada 2 1347
2017 Public Service Pay Centre 0 55

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Public Services and Procurement Canada 6 1347
2017 Accounting, Banking and Compensation Branch 8 209
2017 Public Service Pay Centre 11 55

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Public Services and Procurement Canada 11 1347
2017 Accounting, Banking and Compensation Branch 9 209
2017 Public Service Pay Centre 9 55

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Public Services and Procurement Canada 45 1347
2017 Accounting, Banking and Compensation Branch 43 209
2017 Public Service Pay Centre 45 55

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Public Services and Procurement Canada 25 1347
2017 Accounting, Banking and Compensation Branch 20 209
2017 Public Service Pay Centre 16 55

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Public Services and Procurement Canada 14 1347
2017 Accounting, Banking and Compensation Branch 13 209
2017 Public Service Pay Centre 16 55

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Public Services and Procurement Canada 55 1348
2017 Accounting, Banking and Compensation Branch 53 209
2017 Public Service Pay Centre 47 55

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Public Services and Procurement Canada 27 1348
2017 Accounting, Banking and Compensation Branch 23 209
2017 Public Service Pay Centre 25 55

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Public Services and Procurement Canada 13 1348
2017 Accounting, Banking and Compensation Branch 8 209

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Public Services and Procurement Canada 19 1348
2017 Accounting, Banking and Compensation Branch 21 209
2017 Public Service Pay Centre 29 55

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Public Services and Procurement Canada 9 1348
2017 Accounting, Banking and Compensation Branch 10 209
2017 Public Service Pay Centre 11 55

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Public Services and Procurement Canada 7 1348
2017 Accounting, Banking and Compensation Branch 6 209
2017 Public Service Pay Centre 9 55

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Public Services and Procurement Canada 11 1348
2017 Accounting, Banking and Compensation Branch 9 209
2017 Public Service Pay Centre 9 55

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Public Services and Procurement Canada 12 1348
2017 Accounting, Banking and Compensation Branch 10 209

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Public Services and Procurement Canada 24 1348
2017 Accounting, Banking and Compensation Branch 27 209
2017 Public Service Pay Centre 26 55

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Public Services and Procurement Canada 13 1255
2017 Accounting, Banking and Compensation Branch 18 196
2017 Public Service Pay Centre 12 49

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Public Services and Procurement Canada 19 1255
2017 Accounting, Banking and Compensation Branch 17 196
2017 Public Service Pay Centre 25 49

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Public Services and Procurement Canada 12 1255
2017 Accounting, Banking and Compensation Branch 16 196
2017 Public Service Pay Centre 25 49

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Public Services and Procurement Canada 7 1255
2017 Accounting, Banking and Compensation Branch 10 196
2017 Public Service Pay Centre 10 49

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Public Services and Procurement Canada 11 1255
2017 Accounting, Banking and Compensation Branch 9 196
2017 Public Service Pay Centre 12 49

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Public Services and Procurement Canada 12 1255
2017 Accounting, Banking and Compensation Branch 7 196

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Public Services and Procurement Canada 18 1255
2017 Accounting, Banking and Compensation Branch 15 196
2017 Public Service Pay Centre 10 49

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Public Services and Procurement Canada 9 1255
2017 Accounting, Banking and Compensation Branch 13 196
2017 Public Service Pay Centre 18 49

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Public Services and Procurement Canada 12 1255
2017 Accounting, Banking and Compensation Branch 15 196
2017 Public Service Pay Centre 18 49

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Public Services and Procurement Canada 24 1255
2017 Accounting, Banking and Compensation Branch 20 196
2017 Public Service Pay Centre 18 49

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Public Services and Procurement Canada 10 1255
2017 Accounting, Banking and Compensation Branch 11 196
2017 Public Service Pay Centre 14 49

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Public Services and Procurement Canada 45 1255
2017 Accounting, Banking and Compensation Branch 48 196
2017 Public Service Pay Centre 71 49

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Public Services and Procurement Canada 2 1255
2017 Accounting, Banking and Compensation Branch 2 196

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Public Services and Procurement Canada 49 1255
2017 Accounting, Banking and Compensation Branch 42 196
2017 Public Service Pay Centre 55 49

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Public Services and Procurement Canada 1 1255
2017 Public Service Pay Centre 0 49

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Public Services and Procurement Canada 13 1255
2017 Accounting, Banking and Compensation Branch 10 196

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Public Services and Procurement Canada 92 8 1349
2017 Accounting, Banking and Compensation Branch 92 8 210
2017 Public Service Pay Centre 97 3 55

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Public Services and Procurement Canada 16 19 18 6 6 27 8 54 17 8395
2017 Accounting, Banking and Compensation Branch 18 18 18 5 5 26 9 56 15 1682
2017 Public Service Pay Centre 17 12 18 7 7 30 9 47 23 384

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Public Services and Procurement Canada 28 33 16 5 4 12 2 70 11 8382
2017 Accounting, Banking and Compensation Branch 30 32 16 5 4 12 1 71 10 1682
2017 Public Service Pay Centre 30 25 17 8 7 12 2 63 17 385
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Public Services and Procurement Canada 29 48 10 5 1 1 5 82 7 8398
2017 Accounting, Banking and Compensation Branch 36 46 9 4 1 1 2 86 5 1685
2017 Public Service Pay Centre 57 35 4 2 1 0 1 93 3 385

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Public Services and Procurement Canada 12 25 21 7 4 22 9 53 16 8381
2017 Accounting, Banking and Compensation Branch 16 28 20 6 4 21 5 60 14 1681
2017 Public Service Pay Centre 17 27 16 13 10 14 3 53 27 383

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Public Services and Procurement Canada 42 33 9 2 1 7 5 85 4 8395
2017 Accounting, Banking and Compensation Branch 52 32 7 2 1 5 2 90 3 1682
2017 Public Service Pay Centre 61 27 4 3 1 3 1 92 4 383

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Public Services and Procurement Canada 34 34 12 4 2 10 5 79 7 8380
2017 Accounting, Banking and Compensation Branch 40 33 11 5 3 7 2 80 8 1682
2017 Public Service Pay Centre 37 29 12 9 6 6 1 71 16 383
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Public Services and Procurement Canada 7 93 8373
2017 Accounting, Banking and Compensation Branch 6 94 1676
2017 Public Service Pay Centre 6 94 383

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Public Services and Procurement Canada 35 605
2017 Accounting, Banking and Compensation Branch 29 95
2017 Public Service Pay Centre 25 24

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Public Services and Procurement Canada 81 605
2017 Accounting, Banking and Compensation Branch 88 95
2017 Public Service Pay Centre 92 24

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Public Services and Procurement Canada 4 605
2017 Public Service Pay Centre 0 24

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Accounting, Banking and Compensation Branch 0 95
2017 Public Service Pay Centre 0 24

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Public Services and Procurement Canada 9 605
2017 Accounting, Banking and Compensation Branch 8 95

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Public Services and Procurement Canada 5 605

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Public Services and Procurement Canada 8 605
2017 Public Service Pay Centre 0 24

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Public Services and Procurement Canada 16 601
2017 Accounting, Banking and Compensation Branch 10 95

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Public Services and Procurement Canada 17 601
2017 Accounting, Banking and Compensation Branch 11 95

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Public Services and Procurement Canada 9 601
2017 Accounting, Banking and Compensation Branch 7 95

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Public Services and Procurement Canada 4 601
2017 Public Service Pay Centre 0 24

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Public Services and Procurement Canada 27 601
2017 Accounting, Banking and Compensation Branch 26 95
2017 Public Service Pay Centre 21 24

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Public Services and Procurement Canada 24 601
2017 Accounting, Banking and Compensation Branch 18 95

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Public Services and Procurement Canada 2 601

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Public Services and Procurement Canada 1 601
2017 Accounting, Banking and Compensation Branch 0 95
2017 Public Service Pay Centre 0 24

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Public Services and Procurement Canada 6 601
2017 Public Service Pay Centre 0 24

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Public Services and Procurement Canada 15 601
2017 Accounting, Banking and Compensation Branch 16 95

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Accounting, Banking and Compensation Branch 0 95
2017 Public Service Pay Centre 0 24

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Public Services and Procurement Canada 15 601
2017 Accounting, Banking and Compensation Branch 17 95
2017 Public Service Pay Centre 41 24

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Public Service Pay Centre 0 24

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Public Services and Procurement Canada 26 601
2017 Accounting, Banking and Compensation Branch 30 95
2017 Public Service Pay Centre 29 24

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Public Services and Procurement Canada 31 604
2017 Accounting, Banking and Compensation Branch 25 94
2017 Public Service Pay Centre 41 24

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Public Services and Procurement Canada 15 604
2017 Accounting, Banking and Compensation Branch 12 94
2017 Public Service Pay Centre 21 24

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Public Services and Procurement Canada 8 604
2017 Accounting, Banking and Compensation Branch 5 94

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Public Services and Procurement Canada 16 604
2017 Accounting, Banking and Compensation Branch 15 94
2017 Public Service Pay Centre 41 24

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Public Services and Procurement Canada 6 604

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Public Services and Procurement Canada 6 604
2017 Accounting, Banking and Compensation Branch 5 94

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Public Services and Procurement Canada 7 604
2017 Accounting, Banking and Compensation Branch 6 94

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Public Services and Procurement Canada 7 604

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Public Services and Procurement Canada 49 604
2017 Accounting, Banking and Compensation Branch 61 94
2017 Public Service Pay Centre 47 24

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Public Services and Procurement Canada 6 571

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Public Services and Procurement Canada 13 571
2017 Accounting, Banking and Compensation Branch 13 90

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Public Services and Procurement Canada 6 571
2017 Accounting, Banking and Compensation Branch 6 90

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Public Services and Procurement Canada 3 571
2017 Public Service Pay Centre 0 21

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Public Services and Procurement Canada 3 571
2017 Accounting, Banking and Compensation Branch 0 90
2017 Public Service Pay Centre 0 21

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Public Services and Procurement Canada 6 571
2017 Public Service Pay Centre 0 21

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Public Services and Procurement Canada 12 571
2017 Public Service Pay Centre 0 21

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Public Services and Procurement Canada 11 571
2017 Accounting, Banking and Compensation Branch 17 90

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Public Services and Procurement Canada 8 571
2017 Accounting, Banking and Compensation Branch 8 90

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Public Services and Procurement Canada 24 571
2017 Accounting, Banking and Compensation Branch 15 90

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Public Services and Procurement Canada 8 571
2017 Accounting, Banking and Compensation Branch 8 90

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Public Services and Procurement Canada 44 571
2017 Accounting, Banking and Compensation Branch 41 90
2017 Public Service Pay Centre 52 21

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Public Services and Procurement Canada 2 571
2017 Public Service Pay Centre 0 21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Public Services and Procurement Canada 60 571
2017 Accounting, Banking and Compensation Branch 53 90
2017 Public Service Pay Centre 57 21

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Public Services and Procurement Canada 1 571
2017 Accounting, Banking and Compensation Branch 0 90
2017 Public Service Pay Centre 0 21

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Public Services and Procurement Canada 13 571
2017 Accounting, Banking and Compensation Branch 16 90

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Public Services and Procurement Canada 91 9 605
2017 Accounting, Banking and Compensation Branch 92 8 94
2017 Public Service Pay Centre 100 0 24

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Public Services and Procurement Canada 17 19 18 2 3 33 8 61 8 8392
2017 Accounting, Banking and Compensation Branch 21 19 19 2 3 30 7 63 7 1682
2017 Public Service Pay Centre 18 15 21 3 4 34 5 55 12 383

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Public Services and Procurement Canada 30 33 15 3 2 14 2 76 6 8385
2017 Accounting, Banking and Compensation Branch 34 32 14 2 3 13 2 77 6 1680
2017 Public Service Pay Centre 33 29 16 2 5 14 1 73 8 385
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Public Services and Procurement Canada 18 23 20 15 20 0 3 42 37 8383
2017 Accounting, Banking and Compensation Branch 22 22 20 15 19 1 2 45 35 1685
2017 Public Service Pay Centre 27 22 17 11 20 1 1 51 32 385

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Public Services and Procurement Canada 17 25 28 17 13 0 1 42 30 8390
2017 Accounting, Banking and Compensation Branch 22 25 24 14 14 0 2 48 28 1682
2017 Public Service Pay Centre 17 13 16 20 32 0 1 31 53 384

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Public Services and Procurement Canada 20 27 24 15 11 0 2 49 26 8378
2017 Accounting, Banking and Compensation Branch 27 25 21 12 11 1 3 54 24 1680
2017 Public Service Pay Centre 19 15 19 16 27 1 2 36 44 383

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Public Services and Procurement Canada 18 23 22 18 15 1 2 42 34 8382
2017 Accounting, Banking and Compensation Branch 21 23 21 15 16 1 2 46 33 1680
2017 Public Service Pay Centre 17 14 17 17 32 2 2 32 51 384

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Public Services and Procurement Canada 39 24 15 7 6 1 8 70 14 8364
2017 Accounting, Banking and Compensation Branch 49 21 13 4 4 1 8 76 9 1678
2017 Public Service Pay Centre 47 18 16 5 8 1 5 68 14 384

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Public Services and Procurement Canada 29 31 22 10 7 0 1 61 17 8370
2017 Accounting, Banking and Compensation Branch 34 29 21 8 6 0 1 64 15 1681
2017 Public Service Pay Centre 33 26 20 11 9 0 1 60 20 385

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Public Services and Procurement Canada 27 32 22 11 6 1 2 61 17 8357
2017 Accounting, Banking and Compensation Branch 30 30 20 9 7 1 2 62 17 1678
2017 Public Service Pay Centre 21 26 21 14 16 1 1 48 31 385

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Public Services and Procurement Canada 20 29 24 15 9 1 2 51 25 8369
2017 Accounting, Banking and Compensation Branch 23 27 21 13 13 0 2 52 27 1683
2017 Public Service Pay Centre 14 17 21 17 30 0 1 31 48 385

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Public Services and Procurement Canada 26 30 21 13 8 1 2 58 21 8371
2017 Accounting, Banking and Compensation Branch 27 26 21 13 11 0 2 55 24 1684
2017 Public Service Pay Centre 16 19 22 19 22 1 1 36 41 385

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Public Services and Procurement Canada 25 28 22 13 9 1 2 55 23 8352
2017 Accounting, Banking and Compensation Branch 28 24 20 13 13 0 2 53 26 1680
2017 Public Service Pay Centre 19 17 19 18 26 1 1 36 45 384

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Public Services and Procurement Canada 55 23 12 5 3 0 2 80 8 8376
2017 Accounting, Banking and Compensation Branch 61 20 11 4 2 0 2 83 6 1678
2017 Public Service Pay Centre 60 18 14 5 2 0 1 79 7 385

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Public Services and Procurement Canada 70 12 6 3 3 1 5 87 7 8379
2017 Accounting, Banking and Compensation Branch 74 11 5 3 2 1 5 89 5 1679
2017 Public Service Pay Centre 77 10 6 2 3 0 4 90 4 384

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Public Services and Procurement Canada 57 24 9 4 2 0 3 85 6 8376
2017 Accounting, Banking and Compensation Branch 65 20 7 3 2 0 3 88 5 1677
2017 Public Service Pay Centre 73 20 5 1 0 0 2 94 1 383

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Public Services and Procurement Canada 61 17 8 5 5 0 3 82 10 8384
2017 Accounting, Banking and Compensation Branch 68 14 7 4 3 0 3 85 7 1680
2017 Public Service Pay Centre 70 14 8 3 3 0 1 85 6 385

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Public Services and Procurement Canada 56 12 5 2 1 0 24 89 4 8377
2017 Accounting, Banking and Compensation Branch 61 9 4 1 1 0 24 93 2 1681
2017 Public Service Pay Centre 61 7 3 0 0 0 28 95 0 385

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Public Services and Procurement Canada 64 17 7 3 1 0 7 88 4 8334
2017 Accounting, Banking and Compensation Branch 66 15 7 3 1 0 7 88 5 1675
2017 Public Service Pay Centre 59 15 13 7 3 0 4 77 10 383

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Public Services and Procurement Canada 65 15 7 4 4 1 5 84 8 8387
2017 Accounting, Banking and Compensation Branch 57 15 11 6 6 0 4 76 12 1684
2017 Public Service Pay Centre 48 18 16 6 8 0 3 69 15 384

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Public Services and Procurement Canada 50 27 12 4 2 0 3 81 7 8375
2017 Accounting, Banking and Compensation Branch 54 26 12 4 1 0 3 83 5 1681
2017 Public Service Pay Centre 53 27 12 4 1 0 3 83 5 384

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Public Services and Procurement Canada 11 28 39 15 7 0 0 39 22 8396
2017 Accounting, Banking and Compensation Branch 15 28 35 14 8 0 0 43 21 1685
2017 Public Service Pay Centre 12 21 30 20 16 1 1 33 36 385

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Public Services and Procurement Canada 9 20 38 22 10 0 1 32 29 8369
2017 Accounting, Banking and Compensation Branch 12 19 35 21 12 0 1 33 31 1679
2017 Public Service Pay Centre 23 23 27 18 9 0 0 27 46 385

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Public Services and Procurement Canada 24 41 17 8 5 5 0 69 13 8383
2017 Accounting, Banking and Compensation Branch 26 40 16 8 6 5 0 69 14 1682
2017 Public Service Pay Centre 33 41 10 7 7 2 1 76 15 384

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Public Services and Procurement Canada 17 40 19 13 9 2 0 58 23 8393
2017 Accounting, Banking and Compensation Branch 17 35 20 14 13 2 0 53 27 1683
2017 Public Service Pay Centre 14 23 17 20 25 2 0 38 45 382
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Public Services and Procurement Canada 16 84 8388
2017 Accounting, Banking and Compensation Branch 15 85 1686
2017 Public Service Pay Centre 17 83 385

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Public Services and Procurement Canada 78 22 1320
2017 Accounting, Banking and Compensation Branch 79 21 261
2017 Public Service Pay Centre 73 27 68

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Public Services and Procurement Canada 44 38 6 7 3 0 0 83 10 1034
2017 Accounting, Banking and Compensation Branch 38 40 5 12 4 0 0 78 17 205
2017 Public Service Pay Centre 36 40 6 12 6 0 0 76 18 50
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Public Services and Procurement Canada 29 24 21 11 12 2 1 30 70 8402
2017 Accounting, Banking and Compensation Branch 31 29 20 9 10 1 0 31 69 1685
2017 Public Service Pay Centre 38 37 13 4 5 1 1 39 61 385

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Public Services and Procurement Canada 21 5666
2017 Accounting, Banking and Compensation Branch 22 1135
2017 Public Service Pay Centre 19 230

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Public Services and Procurement Canada 35 5666
2017 Accounting, Banking and Compensation Branch 31 1135
2017 Public Service Pay Centre 19 230

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Public Services and Procurement Canada 20 5666
2017 Accounting, Banking and Compensation Branch 23 1135
2017 Public Service Pay Centre 17 230

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Public Services and Procurement Canada 50 5666
2017 Accounting, Banking and Compensation Branch 56 1135
2017 Public Service Pay Centre 50 230

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Public Services and Procurement Canada 6 5666
2017 Accounting, Banking and Compensation Branch 6 1135
2017 Public Service Pay Centre 4 230

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Public Services and Procurement Canada 40 5666
2017 Accounting, Banking and Compensation Branch 33 1135
2017 Public Service Pay Centre 34 230

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Public Services and Procurement Canada 7 46 19 11 4 14 5540
2017 Accounting, Banking and Compensation Branch 11 54 15 8 3 9 1104
2017 Public Service Pay Centre 19 63 9 4 1 4 222

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Public Services and Procurement Canada 10 21 15 17 25 2 9 35 48 5701
2017 Accounting, Banking and Compensation Branch 17 25 16 13 17 2 11 49 34 1142
2017 Public Service Pay Centre 20 28 14 6 10 3 18 61 21 231

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Public Services and Procurement Canada 5 10 12 17 45 3 9 17 70 5706
2017 Accounting, Banking and Compensation Branch 11 14 12 14 34 3 12 29 56 1143
2017 Public Service Pay Centre 27 23 11 6 8 3 22 67 18 231
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