2017 Public Service Employee Survey Results for Health Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 35 7 16 9 0 0 68 25 160
2017 Non-shift worker 32 48 5 11 4 0 0 80 15 5832
2014 Shift worker 27 50 5 12 4 1 0 79 16 171
2014 Non-shift worker 29 49 5 13 5 0 0 78 17 6457
2011 Shift worker 39 44 8 8 1 0 0 83 8 210
2011 Non-shift worker 36 47 4 10 3 0 0 84 13 7070
2008 Shift worker 38 45 5 8 4 0 0 83 12 198
2008 Non-shift worker 41 45 3 9 3 0 0 85 11 6586

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 26 7 6 4 0 0 83 9 159
2017 Non-shift worker 68 21 5 3 1 1 1 91 5 5824
2014 Shift worker 52 31 5 6 3 2 1 86 9 171
2014 Non-shift worker 67 22 5 3 2 0 1 90 5 6456
2011 Shift worker 58 29 7 4 2 0 0 87 5 211
2011 Non-shift worker 72 19 3 3 1 1 1 92 4 7067
2008 Shift worker 52 31 5 8 3 1 0 84 11 198
2008 Non-shift worker 74 17 3 3 2 1 1 92 5 6574

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 19 7 13 5 0 0 75 18 160
2017 Non-shift worker 67 17 5 6 3 0 1 85 10 5822
2014 Shift worker 52 20 7 13 5 0 1 74 19 171
2014 Non-shift worker 65 18 5 6 4 0 1 85 10 6452
2011 Shift worker 55 19 8 10 5 0 2 76 15 210
2011 Non-shift worker 69 16 4 6 4 0 1 86 10 7068
2008 Shift worker 46 17 7 18 10 1 0 64 29 198
2008 Non-shift worker 69 16 4 6 4 0 1 86 10 6575

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 36 12 10 7 0 0 71 17 159
2017 Non-shift worker 38 35 7 12 7 0 0 73 20 5830
2014 Shift worker 39 37 6 8 9 0 1 77 17 171
2014 Non-shift worker 37 34 7 13 8 0 0 71 21 6450
2011 Shift worker 39 41 11 6 3 0 0 81 8 211
2011 Non-shift worker 42 36 8 9 5 0 0 78 14 7063

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 33 11 13 13 1 0 62 27 160
2017 Non-shift worker 27 40 12 14 7 0 0 67 21 5827
2014 Shift worker 18 40 13 16 10 0 2 60 27 169
2014 Non-shift worker 22 39 13 17 8 0 0 62 25 6455
2011 Shift worker 21 43 19 10 6 0 2 65 16 213
2011 Non-shift worker 27 40 12 13 6 0 1 68 20 7069
2008 Shift worker 27 45 10 12 5 0 1 73 17 199
2008 Non-shift worker 29 42 12 11 5 0 1 72 16 6580

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 29 10 8 5 1 0 77 13 160
2017 Non-shift worker 42 38 10 7 4 0 0 80 11 5824
2014 Shift worker 47 33 9 6 4 0 0 81 10 171
2014 Non-shift worker 40 38 10 8 4 0 0 77 12 6456
2011 Shift worker 47 33 10 5 4 0 0 81 9 210
2011 Non-shift worker 43 36 10 7 4 0 0 79 11 7067
2008 Shift worker 35 42 11 7 4 1 0 78 11 199
2008 Non-shift worker 40 40 9 7 4 0 0 80 11 6583

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 30 6 7 4 1 0 83 11 160
2017 Non-shift worker 48 36 7 6 3 0 0 84 9 5817
2014 Shift worker 48 34 8 5 5 0 0 82 10 171
2014 Non-shift worker 45 37 8 7 4 0 0 81 11 6452
2011 Shift worker 42 42 9 4 3 0 0 85 6 211
2011 Non-shift worker 46 38 6 6 3 0 0 84 9 7069
2008 Shift worker 37 46 7 6 4 0 0 83 10 199
2008 Non-shift worker 45 39 7 5 3 0 0 85 8 6582

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 34 12 9 6 0 0 73 15 159
2017 Non-shift worker 46 37 8 7 2 0 0 83 9 5811
2014 Shift worker 33 47 9 7 4 0 0 80 11 171
2014 Non-shift worker 41 38 10 7 3 0 0 80 10 6453

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 21 19 10 15 0 0 56 25 160
2017 Non-shift worker 45 32 9 8 6 0 0 77 14 5820
2014 Shift worker 37 29 19 6 7 0 1 67 13 171
2014 Non-shift worker 38 35 11 9 6 0 0 74 16 6451
2011 Shift worker 37 34 15 9 3 0 1 72 12 209
2011 Non-shift worker 43 34 9 8 5 0 0 78 13 7074

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 25 5 15 9 4 10 66 28 160
2017 Non-shift worker 27 22 12 11 13 3 11 58 29 5820
2014 Shift worker 38 20 10 11 12 0 8 64 25 171
2014 Non-shift worker 23 23 12 13 16 3 11 53 33 6455
2011 Shift worker 41 23 11 10 5 2 8 71 17 211
2011 Non-shift worker 26 22 11 13 15 2 11 54 33 7068
2008 Shift worker 40 31 11 4 5 2 7 78 10 199
2008 Non-shift worker 29 24 10 13 14 3 8 59 30 6582

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 30 16 3 5 0 0 76 8 160
2017 Non-shift worker 34 43 10 8 5 0 0 77 13 5828
2014 Shift worker 33 45 11 6 5 0 0 78 11 170
2014 Non-shift worker 29 45 11 10 6 0 0 74 15 6454
2011 Shift worker 37 46 9 5 3 0 0 83 8 211
2011 Non-shift worker 34 40 12 8 5 0 0 75 13 7054
2008 Shift worker 37 38 14 5 6 0 0 76 11 197
2008 Non-shift worker 37 40 11 8 4 0 0 77 12 6544

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 26 16 9 16 0 0 58 26 160
2017 Non-shift worker 27 36 15 12 9 0 0 64 21 5830
2014 Shift worker 19 41 13 17 8 2 0 61 26 170
2014 Non-shift worker 23 36 16 14 10 0 0 59 25 6455
2011 Shift worker 25 36 20 12 7 0 0 61 19 213
2011 Non-shift worker 24 38 15 14 10 0 0 62 23 7074

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 38 16 4 3 0 0 77 7 159
2017 Non-shift worker 33 42 10 10 5 0 0 75 15 5823

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 37 11 6 4 0 1 79 10 160
2017 Non-shift worker 42 40 9 5 3 1 0 83 9 5821
2014 Shift worker 44 34 13 7 2 0 0 78 9 170
2014 Non-shift worker 38 42 11 5 3 0 0 80 9 6452
2011 Shift worker 38 43 10 5 3 0 0 82 8 211
2011 Non-shift worker 40 41 10 6 3 1 0 81 9 7070
2008 Shift worker 37 40 14 5 3 0 0 77 8 199
2008 Non-shift worker 43 38 9 5 3 0 0 82 9 6579

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 32 17 7 12 0 0 64 19 158
2017 Non-shift worker 31 37 12 11 8 0 0 69 19 5820

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 31 5 0 3 0 0 92 3 157
2017 Non-shift worker 52 35 9 3 2 0 0 86 5 5818
2014 Shift worker 61 27 9 1 0 1 0 89 2 170
2014 Non-shift worker 59 30 7 3 1 0 0 89 4 6451
2011 Shift worker 61 30 6 2 1 0 0 91 3 212
2011 Non-shift worker 58 31 7 3 1 0 0 89 4 7071

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 32 15 7 16 1 0 62 23 159
2017 Non-shift worker 31 41 11 10 6 0 0 73 16 5811
2014 Shift worker 19 46 15 12 7 0 0 66 19 171
2014 Non-shift worker 22 43 13 14 9 0 0 65 22 6458
2011 Shift worker 27 42 15 9 7 0 0 69 16 212
2011 Non-shift worker 32 40 11 10 6 0 0 73 16 7064

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 28 19 13 10 1 0 58 23 160
2017 Non-shift worker 35 35 14 10 6 0 0 70 16 5820
2014 Shift worker 30 35 19 11 5 0 0 65 16 171
2014 Non-shift worker 29 37 15 12 8 0 0 66 19 6457

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 31 16 8 13 0 0 64 20 160
2017 Non-shift worker 34 36 13 10 5 0 0 71 16 5810
2014 Shift worker 22 48 13 9 5 1 0 72 14 171
2014 Non-shift worker 28 39 15 11 7 0 0 67 18 6452
2011 Shift worker 33 39 11 10 4 0 3 74 14 211
2011 Non-shift worker 36 40 12 7 4 1 0 77 11 7056

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 32 8 3 5 0 0 83 9 158
2017 Non-shift worker 40 40 11 6 4 0 0 80 9 5806
2014 Shift worker 47 33 11 5 4 0 0 79 9 171
2014 Non-shift worker 38 40 11 7 4 0 0 78 11 6453
2011 Shift worker 42 42 9 6 0 0 0 85 7 210
2011 Non-shift worker 41 40 9 6 3 0 0 81 9 7072
2008 Shift worker 42 41 8 8 2 0 0 83 10 199
2008 Non-shift worker 43 40 8 7 3 0 0 83 9 6581

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 25 16 11 6 0 4 65 18 160
2017 Non-shift worker 34 37 16 8 4 0 1 72 12 5827
2014 Shift worker 50 27 14 5 4 0 0 77 9 171
2014 Non-shift worker 32 37 18 7 5 0 1 69 12 6455
2011 Shift worker 45 32 16 3 4 0 0 78 7 212
2011 Non-shift worker 34 35 18 7 5 0 0 69 12 7070
2008 Shift worker 33 37 16 8 4 0 1 71 13 198
2008 Non-shift worker 27 34 22 10 7 0 0 61 17 6574

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 21 29 21 15 1 2 38 32 159
2017 Non-shift worker 11 24 37 17 7 1 3 26 36 5802
2014 Shift worker 12 23 38 18 5 2 3 24 36 171
2014 Non-shift worker 11 28 38 16 6 1 2 22 40 6432
2011 Shift worker 8 27 33 18 10 1 3 29 37 213
2011 Non-shift worker 12 26 36 17 6 1 2 24 39 7064
2008 Shift worker 15 23 37 14 6 2 3 21 40 198
2008 Non-shift worker 11 27 37 16 6 1 2 22 40 6566

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 16 25 17 19 3 4 38 36 158
2017 Non-shift worker 10 18 30 23 13 2 4 38 30 5789
2014 Shift worker 11 21 28 18 14 4 4 35 35 170
2014 Non-shift worker 13 22 31 21 9 2 2 31 36 6427
2011 Shift worker 10 12 30 23 16 5 5 43 24 213
2011 Non-shift worker 12 19 29 23 12 3 3 37 33 7042
2008 Shift worker 12 19 26 21 14 3 4 38 34 198
2008 Non-shift worker 13 20 30 21 11 2 2 34 35 6557

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 23 25 11 15 5 4 29 44 159
2017 Non-shift worker 21 25 28 14 7 2 3 22 49 5797
2014 Shift worker 25 23 27 13 6 3 3 20 51 169
2014 Non-shift worker 27 28 25 11 5 2 2 17 57 6428
2011 Shift worker 12 22 33 16 9 3 5 27 37 213
2011 Non-shift worker 20 26 29 14 6 1 3 21 49 7048
2008 Shift worker 17 20 28 17 10 3 6 29 41 197
2008 Non-shift worker 19 26 30 14 6 2 3 22 47 6548

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 15 25 22 20 5 5 46 26 157
2017 Non-shift worker 11 18 33 24 11 1 3 36 29 5773
2014 Shift worker 8 18 27 24 13 4 6 41 29 171
2014 Non-shift worker 11 20 35 23 8 1 2 32 31 6422
2011 Shift worker 7 13 29 28 15 2 6 47 22 212
2011 Non-shift worker 10 18 34 24 10 1 3 36 29 7044
2008 Shift worker 7 19 24 23 17 2 8 45 29 196
2008 Non-shift worker 10 19 34 24 9 1 2 35 30 6551

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 20 24 15 14 8 5 34 39 157
2017 Non-shift worker 19 23 27 17 9 2 4 27 44 5800
2014 Shift worker 20 22 25 13 15 2 4 29 45 169
2014 Non-shift worker 23 26 27 14 6 1 2 21 51 6435
2011 Shift worker 11 21 29 23 11 3 3 36 33 212
2011 Non-shift worker 16 23 30 17 9 1 3 28 41 7049
2008 Shift worker 9 20 23 23 18 2 6 44 31 198
2008 Non-shift worker 15 23 29 19 10 2 3 30 40 6555

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 17 24 14 11 6 6 29 44 158
2017 Non-shift worker 12 18 29 21 12 3 5 36 33 5800
2014 Shift worker 13 18 24 22 16 3 4 41 33 170
2014 Non-shift worker 12 17 28 25 12 2 4 39 31 6429
2011 Shift worker 12 17 24 17 18 7 4 39 33 213
2011 Non-shift worker 12 18 28 23 12 2 5 38 32 7047
2008 Shift worker 17 23 18 16 13 7 6 34 45 198
2008 Non-shift worker 16 23 29 18 9 2 4 28 41 6564

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 19 30 12 11 6 5 26 40 158
2017 Non-shift worker 17 23 33 14 7 2 3 23 42 5803
2014 Shift worker 17 20 23 18 12 3 6 33 41 170
2014 Non-shift worker 21 26 30 12 6 2 3 19 49 6434
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 12 5 12 4 1 3 78 16 158
2017 Non-shift worker 70 15 6 4 3 0 3 87 7 5826
2014 Shift worker 68 14 6 7 3 0 2 84 10 171
2014 Non-shift worker 71 14 5 4 3 0 3 88 7 6453
2011 Shift worker 55 20 8 10 5 1 2 77 15 213
2011 Non-shift worker 69 14 6 5 3 0 3 86 8 7057
2008 Shift worker 48 20 6 11 9 1 6 73 21 198
2008 Non-shift worker 68 13 5 5 4 1 5 85 9 6574

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 24 20 13 10 6 3 53 25 159
2017 Non-shift worker 26 31 14 11 9 5 4 63 21 5824
2014 Shift worker 24 33 14 10 11 3 4 62 24 171
2014 Non-shift worker 29 31 14 11 9 4 3 64 21 6453

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 26 13 16 8 1 0 62 25 159
2017 Non-shift worker 44 29 9 10 8 1 0 74 18 5826
2014 Shift worker 35 31 14 14 5 0 1 67 19 171
2014 Non-shift worker 42 29 9 11 8 1 0 72 19 6453

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 29 7 13 13 5 0 66 27 158
2017 Non-shift worker 33 35 11 11 7 2 1 70 18 5821
2014 Shift worker 26 39 11 16 4 0 4 68 21 171
2014 Non-shift worker 30 38 12 12 5 1 1 70 18 6450
2011 Shift worker 34 31 17 9 6 3 1 67 15 212
2011 Non-shift worker 32 37 11 12 6 2 1 71 18 7080
2008 Shift worker 25 43 10 16 3 2 1 70 20 199
2008 Non-shift worker 33 37 11 11 6 2 1 71 18 6583

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 24 19 9 10 16 0 54 23 160
2017 Non-shift worker 29 27 13 11 9 10 1 63 22 5826
2014 Shift worker 25 25 16 13 10 6 4 56 26 171
2014 Non-shift worker 28 28 15 12 8 7 1 61 22 6450
2011 Shift worker 31 25 16 11 9 6 2 60 22 213
2011 Non-shift worker 33 26 13 11 9 7 1 64 22 7060
2008 Shift worker 26 36 14 13 5 6 1 66 19 199
2008 Non-shift worker 35 27 12 10 8 7 1 67 20 6580

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 14 18 14 18 18 3 36 41 160
2017 Non-shift worker 13 22 17 16 12 18 3 43 35 5823
2014 Shift worker 16 20 16 13 17 14 4 44 36 170
2014 Non-shift worker 12 22 18 18 14 14 2 40 38 6451

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 33 16 10 4 1 0 70 14 160
2017 Non-shift worker 45 36 7 8 4 0 0 81 12 5822
2014 Shift worker 35 41 15 5 4 0 0 76 9 171
2014 Non-shift worker 42 38 8 8 4 0 0 80 12 6452
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 27 15 6 8 1 1 70 14 160
2017 Non-shift worker 44 32 10 7 6 1 1 76 13 5829
2014 Shift worker 43 26 17 10 3 0 0 70 13 171
2014 Non-shift worker 40 34 11 9 5 1 0 75 14 6455
2011 Shift worker 33 39 14 6 6 0 1 73 12 213
2011 Non-shift worker 37 35 11 10 7 0 0 72 17 7059
2008 Shift worker 34 38 13 8 7 0 0 71 16 199
2008 Non-shift worker 33 35 12 11 8 1 1 68 19 6583

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 30 13 8 5 1 2 74 13 158
2017 Non-shift worker 48 28 10 7 4 2 1 78 11 5826
2014 Shift worker 46 30 9 7 6 1 1 77 13 170
2014 Non-shift worker 44 30 12 7 5 2 0 75 13 6454
2011 Shift worker 40 34 15 6 3 2 0 76 9 211
2011 Non-shift worker 42 30 12 8 6 2 1 74 14 7070
2008 Shift worker 39 35 11 7 4 4 0 77 11 199
2008 Non-shift worker 40 30 12 9 7 2 0 72 16 6578

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 34 10 7 5 0 6 76 13 160
2017 Non-shift worker 45 31 9 8 5 1 0 78 14 5824
2014 Shift worker 42 31 11 9 7 0 0 73 16 171
2014 Non-shift worker 41 33 9 9 6 1 0 75 15 6451
2011 Shift worker 37 35 15 8 4 0 0 73 12 213
2011 Non-shift worker 40 33 10 10 6 1 0 74 16 7061
2008 Shift worker 42 31 11 8 8 0 0 73 15 199
2008 Non-shift worker 37 33 10 10 8 1 0 71 19 6578

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 14 4 3 1 0 4 91 5 159
2017 Non-shift worker 78 12 4 2 2 0 2 92 4 5821
2014 Shift worker 82 11 2 2 3 0 0 93 5 170
2014 Non-shift worker 78 12 4 2 2 0 2 92 4 6453
2011 Shift worker 73 16 3 3 3 1 2 91 6 213
2011 Non-shift worker 77 11 4 2 2 0 3 91 4 7063
2008 Shift worker 72 11 3 7 4 1 2 85 12 199
2008 Non-shift worker 79 8 3 3 3 1 4 91 6 6569

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 29 9 5 7 4 15 75 15 157
2017 Non-shift worker 51 24 8 5 5 3 3 81 11 5816
2014 Shift worker 47 24 9 4 7 3 6 78 12 171
2014 Non-shift worker 49 23 8 6 7 3 4 78 13 6456
2011 Shift worker 41 31 13 4 5 2 3 76 10 212
2011 Non-shift worker 46 25 8 7 7 2 3 76 16 7074

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 29 10 4 7 0 1 78 11 160
2017 Non-shift worker 55 25 8 6 5 1 0 81 11 5817

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 23 19 3 7 3 0 70 10 160
2017 Non-shift worker 57 23 9 4 5 2 0 82 9 5822

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 22 20 5 7 1 0 67 12 160
2017 Non-shift worker 52 26 9 7 5 0 0 78 12 5815
2014 Shift worker 49 29 11 6 6 0 0 78 12 171
2014 Non-shift worker 48 28 10 7 6 0 0 76 13 6450
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 27 35 13 11 5 3 6 68 18 1398
2014 Shift worker 13 30 22 9 13 4 9 49 26 18
2014 Non-shift worker 26 36 13 10 7 3 5 67 19 1576

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 30 15 5 12 10 0 65 18 160
2017 Non-shift worker 27 32 16 10 7 9 1 64 18 5830
2014 Shift worker 29 27 17 10 6 10 1 63 18 171
2014 Non-shift worker 23 32 18 10 6 10 0 62 18 6450
2011 Shift worker 29 30 21 5 4 10 1 66 10 211
2011 Non-shift worker 24 30 17 11 9 7 1 59 22 7062

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 28 14 11 10 8 0 61 23 159
2017 Non-shift worker 23 33 18 13 9 3 0 58 23 5825
2014 Shift worker 25 28 20 13 9 5 0 56 23 171
2014 Non-shift worker 19 32 21 14 10 3 0 53 25 6444
2011 Shift worker 26 31 22 7 6 7 0 61 15 212
2011 Non-shift worker 20 33 19 14 12 3 0 54 27 7054
2008 Shift worker 31 35 13 6 11 3 0 68 18 199
2008 Non-shift worker 24 35 17 12 10 3 0 60 22 6578

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 19 20 12 14 11 1 49 29 158
2017 Non-shift worker 16 30 20 17 10 6 0 49 29 5824
2014 Shift worker 21 22 19 16 13 8 0 47 31 171
2014 Non-shift worker 13 28 22 19 11 6 0 44 32 6450
2011 Shift worker 16 39 25 8 6 6 0 59 15 213
2011 Non-shift worker 12 32 20 18 11 6 0 47 31 7058
2008 Shift worker 14 35 19 15 6 9 0 55 24 198
2008 Non-shift worker 12 34 19 18 11 6 0 49 30 6571

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 23 18 11 17 11 0 49 31 159
2017 Non-shift worker 20 29 17 14 14 7 0 52 30 5825
2014 Shift worker 22 22 22 13 14 7 0 47 30 171
2014 Non-shift worker 17 26 20 16 14 7 0 46 32 6447
2011 Shift worker 21 32 23 10 6 8 0 57 18 212
2011 Non-shift worker 15 29 18 16 14 8 0 48 32 7063
2008 Shift worker 17 29 16 10 13 15 1 55 27 198
2008 Non-shift worker 16 30 18 14 12 10 0 51 29 6572

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 27 16 13 15 9 0 51 31 160
2017 Non-shift worker 16 31 18 18 13 4 0 49 32 5827
2014 Shift worker 19 29 17 23 7 5 0 50 31 171
2014 Non-shift worker 14 30 19 20 13 3 0 46 34 6446
2011 Shift worker 22 34 24 11 7 2 0 57 18 211
2011 Non-shift worker 13 32 18 22 13 3 0 46 36 7051
2008 Shift worker 17 37 14 19 9 3 0 56 29 198
2008 Non-shift worker 14 35 15 21 12 3 0 50 35 6576
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 32 19 5 6 7 0 67 12 160
2017 Non-shift worker 26 42 17 9 5 2 0 69 14 5820
2014 Shift worker 24 38 22 8 4 3 0 64 13 170
2014 Non-shift worker 23 42 19 10 5 2 0 66 15 6454
2011 Shift worker 26 43 15 8 4 2 1 71 13 211
2011 Non-shift worker 24 43 17 10 5 1 0 68 15 7061

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 35 13 5 2 1 0 79 7 159
2017 Non-shift worker 40 41 11 4 2 3 0 84 6 5810
2014 Shift worker 35 42 11 4 3 5 0 82 7 171
2014 Non-shift worker 39 40 11 4 2 4 1 83 6 6452
2011 Shift worker 29 44 12 6 3 5 0 78 9 211
2011 Non-shift worker 38 38 12 5 2 4 0 80 7 7058

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 26 17 10 11 7 0 60 22 160
2017 Non-shift worker 34 37 11 8 5 3 1 75 13 5819
2014 Shift worker 27 37 13 11 5 5 1 68 18 171
2014 Non-shift worker 33 38 11 8 4 4 1 75 13 6456
2011 Shift worker 33 31 16 8 7 3 2 68 15 211
2011 Non-shift worker 31 34 12 10 6 5 1 70 18 7058
2008 Shift worker 29 33 11 15 8 5 0 65 23 199
2008 Non-shift worker 30 34 12 10 7 5 1 69 19 6573

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 26 26 10 9 5 0 53 20 160
2017 Non-shift worker 23 32 20 12 7 5 1 58 21 5815
2014 Shift worker 20 28 24 9 8 8 2 54 19 171
2014 Non-shift worker 19 33 20 13 8 6 1 56 22 6447
2011 Shift worker 16 31 26 8 5 12 2 55 15 212
2011 Non-shift worker 16 33 21 14 8 6 1 53 24 7063

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 29 21 9 13 10 2 50 26 160
2017 Non-shift worker 17 21 17 15 16 11 3 44 36 5818
2014 Shift worker 12 21 27 8 19 10 2 38 32 171
2014 Non-shift worker 13 20 18 17 19 11 2 38 41 6453
2011 Shift worker 15 23 24 12 10 12 4 46 26 213
2011 Non-shift worker 12 18 18 16 18 13 3 37 41 7067

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 19 7 4 4 7 8 82 9 160
2017 Non-shift worker 60 21 8 4 2 1 3 84 7 5825
2014 Shift worker 54 23 10 4 4 1 4 81 8 171
2014 Non-shift worker 60 20 9 4 3 1 4 84 7 6453

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 22 11 2 3 3 3 84 4 158
2017 Non-shift worker 68 19 6 2 1 2 2 91 3 5824
2014 Shift worker 62 20 6 2 3 3 4 87 6 171
2014 Non-shift worker 64 20 6 2 1 3 3 90 4 6449
2011 Shift worker 50 25 11 5 4 1 4 79 9 212
2011 Non-shift worker 65 18 7 2 1 2 4 88 4 7063
2008 Shift worker 57 27 7 4 3 1 0 86 7 199
2008 Non-shift worker 69 16 6 2 1 2 3 89 4 6575

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 33 19 14 9 2 0 57 24 160
2017 Non-shift worker 23 32 15 16 11 2 0 56 28 5814
2014 Shift worker 18 26 24 18 11 3 0 46 30 170
2014 Non-shift worker 17 29 18 19 15 2 0 47 34 6455
2011 Shift worker 20 34 17 15 7 5 3 58 23 212
2011 Non-shift worker 22 33 16 16 12 2 1 56 28 7075
2008 Shift worker 22 39 16 13 6 3 0 63 21 199
2008 Non-shift worker 25 37 15 13 8 2 0 63 21 6578

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 28 25 10 14 7 2 47 26 159
2017 Non-shift worker 19 24 14 17 21 3 2 45 40 5815
2014 Shift worker 14 20 25 12 18 3 7 38 34 170
2014 Non-shift worker 13 22 15 20 26 3 2 37 48 6453
2011 Shift worker 15 29 22 16 12 3 3 47 30 213
2011 Non-shift worker 14 26 15 18 22 2 2 43 41 7070
2008 Shift worker 21 28 18 14 15 2 3 51 30 199
2008 Non-shift worker 18 33 14 16 15 2 2 53 33 6568

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 33 21 13 9 8 1 52 24 159
2017 Non-shift worker 20 36 20 12 7 5 0 59 19 5819

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 30 13 2 6 8 0 77 9 160
2017 Non-shift worker 41 35 14 3 3 4 1 80 6 5816
2014 Shift worker 48 32 12 2 1 4 0 84 4 171
2014 Non-shift worker 44 35 12 3 2 4 0 82 5 6452

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 33 10 4 5 5 0 80 10 159
2017 Non-shift worker 39 40 11 5 3 2 0 81 8 5824
2014 Shift worker 44 39 11 3 1 1 0 84 5 171
2014 Non-shift worker 40 38 12 5 3 2 0 80 8 6455
2011 Shift worker 32 43 12 6 3 3 0 78 9 213
2011 Non-shift worker 35 39 13 7 4 2 0 75 11 7056

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 31 11 5 7 0 0 76 12 159
2017 Non-shift worker 45 37 9 5 4 0 0 82 9 5823
2014 Shift worker 45 38 11 4 2 0 0 83 6 170
2014 Non-shift worker 45 37 9 5 3 0 0 82 8 6455
2011 Shift worker 43 39 13 1 3 1 0 83 5 211
2011 Non-shift worker 40 37 12 6 4 1 0 78 11 7057
2008 Shift worker 39 37 9 10 3 2 0 78 13 199
2008 Non-shift worker 38 38 12 7 5 1 0 77 12 6576

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 22 16 7 11 1 0 65 19 159
2017 Non-shift worker 35 34 17 8 6 1 0 69 14 5817
2014 Shift worker 30 34 22 8 5 1 0 65 13 171
2014 Non-shift worker 26 37 18 11 8 1 0 64 18 6454
2011 Shift worker 33 37 20 6 3 1 0 71 9 212
2011 Non-shift worker 29 35 18 9 7 1 0 65 16 7066

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 25 17 7 9 1 0 66 17 160
2017 Non-shift worker 34 37 15 9 5 0 0 71 14 5827
2014 Shift worker 33 35 17 9 5 1 0 69 15 171
2014 Non-shift worker 26 38 16 12 7 0 0 65 19 6454
2011 Shift worker 32 40 19 5 4 1 0 73 8 212
2011 Non-shift worker 29 38 16 10 6 0 0 67 17 7063
2008 Shift worker 35 35 14 7 9 0 0 70 16 199
2008 Non-shift worker 30 39 14 10 6 0 0 70 16 6572

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 23 17 7 14 8 0 57 24 160
2017 Non-shift worker 30 26 18 12 9 4 0 59 22 5817
2014 Shift worker 29 24 18 14 9 6 0 56 24 171
2014 Non-shift worker 26 26 19 14 11 4 0 54 26 6457
2011 Shift worker 31 25 20 15 6 4 0 58 21 213
2011 Non-shift worker 28 25 19 14 10 4 0 55 25 7063
2008 Shift worker 29 26 11 14 12 8 0 59 28 199
2008 Non-shift worker 28 28 17 13 9 5 1 58 23 6577
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 25 39 36 160
2017 Non-shift worker 31 35 34 5822
2014 Shift worker 29 41 30 171
2014 Non-shift worker 30 34 36 6459
2011 Shift worker 30 40 29 213
2011 Non-shift worker 33 33 34 7072

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 5 16 19 32 13 15 37
2017 Non-shift worker 12 32 36 6 7 7 1817
2014 Shift worker 13 21 34 20 9999 12 51
2014 Non-shift worker 11 30 39 9 9999 11 1929
2011 Shift worker 11 35 24 13 9999 15 63
2011 Non-shift worker 12 31 39 8 9999 10 2359
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 32 68 156
2017 Non-shift worker 19 81 5815
2014 Shift worker 27 73 171
2014 Non-shift worker 20 80 6444

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 52 40
2017 Non-shift worker 50 1060
2014 Shift worker 46 44
2014 Non-shift worker 48 1219

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 59 40
2017 Non-shift worker 64 1060
2014 Shift worker 61 44
2014 Non-shift worker 63 1219

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 1060
2014 Non-shift worker 8 1219

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 40
2017 Non-shift worker 3 1060
2014 Shift worker 20 44
2014 Non-shift worker 1 1219

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 1060
2014 Non-shift worker 4 1219

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 40
2017 Non-shift worker 7 1060
2014 Shift worker 20 44
2014 Non-shift worker 8 1219

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 1060
2014 Non-shift worker 3 1219

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 40
2017 Non-shift worker 45 1060
2014 Shift worker 38 44
2014 Non-shift worker 43 1221

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 40
2017 Non-shift worker 42 1060
2014 Shift worker 33 44
2014 Non-shift worker 44 1221

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 40
2017 Non-shift worker 49 1060
2014 Shift worker 28 44
2014 Non-shift worker 46 1221

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 40
2017 Non-shift worker 40 1060
2014 Shift worker 27 44
2014 Non-shift worker 38 1221

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 42 40
2017 Non-shift worker 34 1060
2014 Shift worker 34 44
2014 Non-shift worker 32 1221

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 55 40
2017 Non-shift worker 56 1060
2014 Shift worker 71 44
2014 Non-shift worker 54 1221

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 40
2017 Non-shift worker 34 1060
2014 Shift worker 28 44
2014 Non-shift worker 34 1221

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 40
2017 Non-shift worker 2 1060
2014 Non-shift worker 1 1221

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 1060
2014 Shift worker 18 44
2014 Non-shift worker 5 1221

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 1060
2014 Shift worker 22 44
2014 Non-shift worker 13 1221

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 40
2017 Non-shift worker 48 1060
2014 Shift worker 35 44
2014 Non-shift worker 46 1221

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 25 40
2017 Non-shift worker 31 1060
2014 Shift worker 30 44
2014 Non-shift worker 27 1221

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 40
2017 Non-shift worker 13 1060
2014 Non-shift worker 13 1221

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 49 40
2017 Non-shift worker 55 1061
2014 Shift worker 59 45
2014 Non-shift worker 56 1219

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 40
2017 Non-shift worker 30 1061
2014 Shift worker 26 45
2014 Non-shift worker 28 1219

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 1061
2014 Non-shift worker 11 1219

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 40
2017 Non-shift worker 18 1061
2014 Shift worker 22 45
2014 Non-shift worker 17 1219

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 1061
2014 Non-shift worker 12 1219

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 1061
2014 Shift worker 0 45
2014 Non-shift worker 6 1219

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 40
2017 Non-shift worker 11 1061
2014 Shift worker 15 45
2014 Non-shift worker 12 1219

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 1061
2014 Shift worker 19 45
2014 Non-shift worker 11 1219

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 40
2017 Non-shift worker 24 1061
2014 Shift worker 18 45
2014 Non-shift worker 25 1219

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 37
2017 Non-shift worker 11 988
2014 Non-shift worker 11 1139

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 37
2017 Non-shift worker 18 988
2014 Shift worker 16 45
2014 Non-shift worker 18 1139

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 988
2014 Non-shift worker 9 1139

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 988
2014 Shift worker 11 45
2014 Non-shift worker 8 1139

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 988
2014 Shift worker 12 45
2014 Non-shift worker 12 1139

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 37
2017 Non-shift worker 10 988
2014 Shift worker 8 45
2014 Non-shift worker 10 1139

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 988
2014 Non-shift worker 11 1139

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 37
2017 Non-shift worker 11 988
2014 Shift worker 0 45
2014 Non-shift worker 10 1139

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 37
2017 Non-shift worker 12 988
2014 Non-shift worker 11 1139

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 37
2017 Non-shift worker 26 988
2014 Shift worker 23 45
2014 Non-shift worker 27 1139

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 37
2017 Non-shift worker 9 988
2014 Shift worker 9 45
2014 Non-shift worker 10 1139

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 37
2017 Non-shift worker 44 988
2014 Shift worker 37 45
2014 Non-shift worker 49 1139

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 37
2017 Non-shift worker 1 988
2014 Shift worker 0 45
2014 Non-shift worker 2 1139

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 37
2017 Non-shift worker 54 988
2014 Shift worker 43 45
2014 Non-shift worker 52 1139

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 37
2017 Non-shift worker 3 988

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 988
2014 Shift worker 13 45
2014 Non-shift worker 12 1139

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 98 2 40
2017 Non-shift worker 92 8 1058

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 17 17 9 6 28 6 51 23 159
2017 Non-shift worker 15 17 18 7 8 27 8 48 23 5829
2014 Shift worker 16 14 24 7 6 29 4 45 19 171
2014 Non-shift worker 13 16 19 7 7 29 8 47 24 6456

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 27 15 7 11 7 2 64 19 157
2017 Non-shift worker 28 31 17 7 6 10 1 67 14 5821
2014 Shift worker 25 26 23 8 5 12 0 58 15 170
2014 Non-shift worker 22 28 20 7 5 16 2 61 15 6455
2011 Shift worker 32 36 19 6 2 5 0 71 8 212
2011 Non-shift worker 28 32 17 8 5 9 0 67 14 7066
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 38 15 12 9 4 4 60 23 159
2017 Non-shift worker 28 50 9 5 2 2 4 83 8 5825
2014 Shift worker 20 42 14 11 5 2 5 68 17 170
2014 Non-shift worker 26 51 10 6 1 2 3 82 7 6453
2011 Shift worker 12 50 19 10 2 4 4 67 13 213
2011 Non-shift worker 26 51 10 7 2 1 3 81 9 7064
2008 Shift worker 15 33 21 14 10 4 3 51 26 197
2008 Non-shift worker 25 47 10 8 4 2 4 77 13 6581

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 23 23 10 7 20 6 47 23 160
2017 Non-shift worker 10 21 22 7 5 27 9 48 18 5818
2014 Shift worker 12 21 27 7 6 18 9 45 18 171
2014 Non-shift worker 8 19 24 9 5 25 9 42 21 6454
2011 Shift worker 10 23 27 5 3 23 10 48 12 213
2011 Non-shift worker 8 20 24 9 6 26 7 42 21 7056

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 26 12 8 4 13 4 70 15 160
2017 Non-shift worker 41 30 11 3 2 10 4 82 6 5824
2014 Shift worker 36 31 16 4 3 7 3 75 8 171
2014 Non-shift worker 36 32 12 4 2 10 4 79 6 6455
2011 Shift worker 33 36 12 3 2 10 4 79 7 213
2011 Non-shift worker 37 31 12 4 2 9 3 78 8 7067
2008 Shift worker 25 31 19 2 3 15 4 70 6 199
2008 Non-shift worker 35 32 12 4 2 11 4 79 7 6577

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 28 13 8 6 18 3 66 18 159
2017 Non-shift worker 31 30 14 5 2 14 4 74 9 5812
2014 Shift worker 22 36 17 7 2 12 3 70 10 171
2014 Non-shift worker 27 32 15 5 3 14 4 72 10 6445
2011 Shift worker 29 37 16 1 0 13 4 79 1 213
2011 Non-shift worker 28 31 15 5 3 14 3 71 11 7050
2008 Shift worker 32 30 13 5 3 12 5 74 10 198
2008 Non-shift worker 32 30 14 7 4 9 4 72 12 6582
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 11 89 157
2017 Non-shift worker 9 91 5813
2014 Shift worker 11 89 171
2014 Non-shift worker 7 93 6431

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 42 16
2017 Non-shift worker 35 537
2014 Shift worker 30 19
2014 Non-shift worker 33 460

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 16
2017 Non-shift worker 80 537
2014 Shift worker 69 19
2014 Non-shift worker 79 460

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 3 537
2014 Non-shift worker 4 460

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 537
2014 Non-shift worker 2 460

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 8 537
2014 Non-shift worker 7 460

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 537
2014 Non-shift worker 7 460

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 537
2014 Shift worker 0 19
2014 Non-shift worker 8 460

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 77 16
2017 Non-shift worker 29 533
2014 Shift worker 27 19
2014 Non-shift worker 25 461

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 533
2014 Non-shift worker 16 461

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 16
2017 Non-shift worker 15 533
2014 Non-shift worker 17 461

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 7 533
2014 Shift worker 0 19
2014 Non-shift worker 7 461

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 533
2014 Shift worker 36 19
2014 Non-shift worker 25 461

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 533
2014 Shift worker 28 19
2014 Non-shift worker 17 461

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 3 533
2014 Shift worker 0 19
2014 Non-shift worker 2 461

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 533

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 16
2017 Non-shift worker 7 533
2014 Non-shift worker 8 461

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 533
2014 Non-shift worker 16 461

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 533
2014 Non-shift worker 17 461

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2014 Non-shift worker 0 461

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 533
2014 Shift worker 32 19
2014 Non-shift worker 30 461

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 30 537
2014 Shift worker 41 18
2014 Non-shift worker 24 461

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 537
2014 Non-shift worker 15 461

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 537
2014 Non-shift worker 7 461

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 537
2014 Non-shift worker 16 461

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 537
2014 Non-shift worker 6 461

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 4 537
2014 Non-shift worker 6 461

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 537
2014 Non-shift worker 8 461

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 8 537
2014 Shift worker 0 18
2014 Non-shift worker 6 461

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 55 16
2017 Non-shift worker 53 537
2014 Shift worker 37 18
2014 Non-shift worker 55 461

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 6 514
2014 Shift worker 0 17
2014 Non-shift worker 5 427

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 514
2014 Non-shift worker 11 427

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 4 514
2014 Shift worker 0 17
2014 Non-shift worker 3 427

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 2 514
2014 Shift worker 0 17
2014 Non-shift worker 3 427

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 2 514
2014 Shift worker 0 17
2014 Non-shift worker 2 427

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 514
2014 Non-shift worker 5 427

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 514
2014 Shift worker 0 17
2014 Non-shift worker 8 427

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 514
2014 Non-shift worker 12 427

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 514
2014 Shift worker 0 17
2014 Non-shift worker 8 427

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 514
2014 Non-shift worker 24 427

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 514
2014 Non-shift worker 10 427

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 514
2014 Shift worker 53 17
2014 Non-shift worker 49 427

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 2 514
2014 Shift worker 0 17
2014 Non-shift worker 3 427

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 56 16
2017 Non-shift worker 64 514
2014 Shift worker 74 17
2014 Non-shift worker 63 427

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 2 514

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 514
2014 Non-shift worker 12 427

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 87 13 16
2017 Non-shift worker 88 12 538

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 12 23 2 4 31 7 54 10 156
2017 Non-shift worker 16 16 20 3 4 34 8 55 11 5825
2014 Shift worker 21 15 25 3 4 26 6 53 10 171
2014 Non-shift worker 14 15 20 3 3 36 9 53 11 6449

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 22 20 3 4 14 2 67 9 157
2017 Non-shift worker 31 32 16 3 3 13 2 73 7 5813
2014 Shift worker 30 21 28 3 1 17 0 62 5 171
2014 Non-shift worker 26 28 19 3 3 19 2 69 7 6453
2011 Shift worker 40 32 15 4 1 7 0 78 6 212
2011 Non-shift worker 35 34 14 4 3 10 0 77 7 7052
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 21 21 11 31 0 1 36 43 160
2017 Non-shift worker 18 24 20 15 21 1 2 43 36 5815

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 22 31 11 19 0 0 39 30 159
2017 Non-shift worker 15 28 27 17 12 0 1 43 30 5815

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 23 24 10 7 2 2 57 18 159
2017 Non-shift worker 21 30 23 14 9 1 2 52 24 5806

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 19 21 15 21 1 0 43 35 158
2017 Non-shift worker 17 24 23 17 15 1 2 42 34 5815

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 19 11 6 10 1 8 70 18 159
2017 Non-shift worker 39 25 15 6 5 1 9 71 12 5801

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 24 18 12 13 0 1 57 25 160
2017 Non-shift worker 27 31 22 11 8 0 1 58 20 5802

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 29 14 13 12 1 1 60 26 160
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 5799

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 29 18 11 6 1 2 65 17 160
2017 Non-shift worker 21 32 23 14 8 1 2 54 23 5792

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 28 16 7 7 2 1 69 14 160
2017 Non-shift worker 26 32 20 11 8 1 2 60 20 5795

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 24 17 11 11 0 1 61 22 159
2017 Non-shift worker 28 32 21 10 6 1 2 62 16 5783

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 23 12 7 8 1 1 72 16 160
2017 Non-shift worker 48 26 13 6 4 0 2 76 11 5821

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 19 5 3 5 1 6 86 9 157
2017 Non-shift worker 68 13 6 4 4 1 4 85 8 5822

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 27 11 5 8 0 7 74 14 158
2017 Non-shift worker 53 28 10 4 2 0 2 83 7 5822

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 22 10 4 8 1 7 77 13 160
2017 Non-shift worker 56 21 9 6 5 0 2 79 11 5814

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 20 3 2 2 1 21 91 5 160
2017 Non-shift worker 51 13 5 2 1 0 27 88 5 5813

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 17 10 5 2 2 5 82 7 159
2017 Non-shift worker 62 20 7 2 1 1 7 89 4 5786

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 15 12 5 10 1 5 72 16 159
2017 Non-shift worker 61 18 7 4 4 1 4 84 8 5821

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 25 15 8 2 1 1 75 10 160
2017 Non-shift worker 49 30 12 4 2 0 3 82 6 5809

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 28 28 15 13 3 1 41 30 159
2017 Non-shift worker 11 31 38 13 7 0 0 42 20 5820

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 25 27 24 9 0 1 33 39 159
2017 Non-shift worker 9 19 42 21 8 0 0 30 29 5820

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 35 18 8 14 2 0 60 22 159
2017 Non-shift worker 34 40 13 6 5 2 0 76 11 5823

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 32 17 13 13 1 0 56 27 160
2017 Non-shift worker 20 40 15 14 10 2 0 61 24 5823
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 18 82 156
2017 Non-shift worker 20 80 5821
2014 Shift worker 10 90 170
2014 Non-shift worker 17 83 6441

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 62 38 28
2017 Non-shift worker 82 18 1185
2014 Shift worker 65 35 16
2014 Non-shift worker 80 20 1115

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 31 11 19 7 0 0 63 26 21
2017 Non-shift worker 51 32 6 7 3 0 0 84 10 976
2014 Shift worker 45 35 13 7 0 0 0 80 7 11
2014 Non-shift worker 50 33 6 6 3 0 1 84 9 902
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 18 17 19 24 7 2 16 84 160
2017 Non-shift worker 26 23 20 12 14 3 1 27 73 5834

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 120
2017 Non-shift worker 23 4043

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 120
2017 Non-shift worker 39 4043

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 120
2017 Non-shift worker 20 4043

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 120
2017 Non-shift worker 42 4043

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 120
2017 Non-shift worker 8 4043

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 120
2017 Non-shift worker 42 4043

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 7 36 19 9 9 19 114
2017 Non-shift worker 4 44 19 11 6 16 3963

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 14 17 15 30 9 7 26 54 117
2017 Non-shift worker 10 21 16 18 25 2 8 35 48 4059

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 3 10 7 18 52 6 5 14 78 118
2017 Non-shift worker 2 8 11 18 52 2 6 11 77 4054
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