2017 Public Service Employee Survey Results for Health Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	40	3	7	3	0	87	11	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	47	5	10	4	0	81	14	971
2017	University certificate or diploma below the bachelor's level	33	46	2	13	5	1	79	18	194
2017	Bachelor's degree	30	50	4	12	4	0	80	16	1998
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	48	5	13	4	0	77	17	2247
2014	Secondary or high school graduation certificate or equivalent or less	39	44	4	8	4	0	84	12	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	47	5	10	4	0	80	15	1245
2014	University certificate or diploma below the bachelor's level	28	44	7	17	4	0	72	21	221
2014	Bachelor's degree	27	51	5	13	5	0	78	17	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	50	6	14	5	0	75	19	2373
2011	Secondary or high school graduation certificate or equivalent or less	46	41	4	6	2	0	88	8	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	45	4	9	3	0	84	12	1441
2011	University certificate or diploma below the bachelor's level	39	41	7	11	3	0	80	13	298
2011	Bachelor's degree	35	48	4	10	3	0	84	12	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	50	4	11	3	0	82	15	2359
2008	Secondary or high school graduation certificate or equivalent or less	51	38	3	6	2	0	90	8	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	44	5	7	2	0	86	9	1417
2008	University certificate or diploma below the bachelor's level	42	38	4	12	4	0	80	16	297
2008	Bachelor's degree	40	45	3	9	3	0	85	12	2161
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	49	3	10	3	0	84	13	2008

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	18	6	4	2	0	1	89	6	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	24	5	2	1	0	1	91	4	969
2017	University certificate or diploma below the bachelor's level	70	23	1	1	2	1	1	95	3	195
2017	Bachelor's degree	68	22	5	3	1	1	1	91	4	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	20	4	4	2	1	1	90	6	2246
2014	Secondary or high school graduation certificate or equivalent or less	67	23	2	4	2	1	2	92	5	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	22	6	3	2	0	1	90	4	1244
2014	University certificate or diploma below the bachelor's level	57	26	7	5	3	0	1	84	8	221
2014	Bachelor's degree	69	21	5	2	2	0	1	91	4	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	23	4	4	2	1	1	90	6	2372
2011	Secondary or high school graduation certificate or equivalent or less	71	19	5	2	1	1	2	92	3	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	21	4	2	2	1	1	92	4	1440
2011	University certificate or diploma below the bachelor's level	66	20	6	3	2	1	2	88	5	297
2011	Bachelor's degree	75	18	2	2	1	1	1	95	3	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	19	4	4	2	1	1	90	6	2360
2008	Secondary or high school graduation certificate or equivalent or less	75	19	3	1	1	0	1	95	2	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	17	4	3	2	1	0	91	5	1415
2008	University certificate or diploma below the bachelor's level	69	20	4	4	3	0	0	90	6	297
2008	Bachelor's degree	74	17	3	3	1	1	1	93	4	2158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	18	3	4	2	1	0	91	6	2003

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	18	6	6	2	1	86	8	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	20	6	7	2	1	84	10	971
2017	University certificate or diploma below the bachelor's level	65	20	5	4	5	0	86	9	195
2017	Bachelor's degree	66	18	5	7	3	1	85	10	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	15	4	6	4	1	85	11	2242
2014	Secondary or high school graduation certificate or equivalent or less	64	20	5	7	3	2	86	10	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	21	6	6	4	1	84	10	1243
2014	University certificate or diploma below the bachelor's level	61	22	4	9	3	2	84	12	221
2014	Bachelor's degree	66	18	5	6	3	1	86	9	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	16	5	6	5	1	84	11	2371
2011	Secondary or high school graduation certificate or equivalent or less	67	19	4	5	3	2	88	8	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	18	4	7	3	1	86	9	1439
2011	University certificate or diploma below the bachelor's level	66	15	8	5	3	3	84	8	298
2011	Bachelor's degree	72	15	3	6	3	1	88	9	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	16	4	8	5	1	83	13	2361
2008	Secondary or high school graduation certificate or equivalent or less	68	20	4	5	1	1	89	6	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	16	6	6	4	1	84	11	1415
2008	University certificate or diploma below the bachelor's level	66	17	5	7	4	1	84	11	297
2008	Bachelor's degree	70	16	4	6	3	1	87	10	2159
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	14	4	8	5	1	83	13	2003

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	32	9	9	5	0	77	14	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	34	8	11	5	0	75	16	972
2017	University certificate or diploma below the bachelor's level	41	36	5	10	7	0	78	17	195
2017	Bachelor's degree	38	37	7	11	7	0	75	18	1997
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	33	8	14	10	0	69	24	2244
2014	Secondary or high school graduation certificate or equivalent or less	46	30	8	9	6	0	77	15	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	35	6	12	7	0	75	19	1244
2014	University certificate or diploma below the bachelor's level	37	30	8	17	8	0	67	25	221
2014	Bachelor's degree	38	35	7	13	8	0	73	20	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	8	15	10	0	67	25	2370
2011	Secondary or high school graduation certificate or equivalent or less	46	36	7	6	4	0	82	10	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	9	9	5	0	77	15	1438
2011	University certificate or diploma below the bachelor's level	38	39	10	6	6	1	78	12	298
2011	Bachelor's degree	43	37	7	7	4	0	81	12	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	8	10	6	0	76	16	2358

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	37	11	9	5	1	75	14	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	12	12	7	1	69	19	972
2017	University certificate or diploma below the bachelor's level	30	37	11	12	9	0	67	22	195
2017	Bachelor's degree	26	41	11	14	7	0	67	21	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	13	16	7	0	63	24	2243
2014	Secondary or high school graduation certificate or equivalent or less	33	39	10	11	6	1	72	18	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	38	13	17	9	0	61	26	1245
2014	University certificate or diploma below the bachelor's level	22	36	13	19	9	1	58	29	221
2014	Bachelor's degree	22	39	13	18	8	0	61	26	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	40	14	18	7	0	60	25	2372
2011	Secondary or high school graduation certificate or equivalent or less	36	36	11	9	6	2	74	15	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	14	15	9	1	63	24	1443
2011	University certificate or diploma below the bachelor's level	26	37	14	14	6	2	65	21	299
2011	Bachelor's degree	26	41	12	14	6	1	68	21	2352
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	43	13	12	5	1	70	17	2355
2008	Secondary or high school graduation certificate or equivalent or less	37	38	11	8	4	1	76	12	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	11	11	6	1	71	17	1417
2008	University certificate or diploma below the bachelor's level	29	43	13	10	3	1	73	14	298
2008	Bachelor's degree	27	42	13	11	5	1	70	17	2161
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	45	13	10	5	2	71	16	2004

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	35	11	7	3	0	0	78	11	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	10	8	3	0	0	79	11	971
2017	University certificate or diploma below the bachelor's level	44	40	7	6	3	0	0	84	9	195
2017	Bachelor's degree	39	39	10	8	4	0	0	78	12	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	8	5	4	0	0	82	9	2244
2014	Secondary or high school graduation certificate or equivalent or less	36	37	12	9	5	0	1	74	14	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	12	7	5	0	0	76	12	1246
2014	University certificate or diploma below the bachelor's level	38	39	11	8	3	0	0	78	11	221
2014	Bachelor's degree	38	38	10	8	5	0	0	76	13	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	8	8	3	0	0	81	11	2372
2011	Secondary or high school graduation certificate or equivalent or less	43	33	13	5	4	0	0	77	9	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	11	7	5	0	0	77	11	1441
2011	University certificate or diploma below the bachelor's level	43	36	12	6	4	1	0	79	9	298
2011	Bachelor's degree	39	38	10	8	4	0	0	77	13	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	8	6	4	0	0	82	10	2359
2008	Secondary or high school graduation certificate or equivalent or less	39	41	10	7	3	0	0	80	10	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	38	11	6	4	0	0	78	10	1417
2008	University certificate or diploma below the bachelor's level	36	42	10	5	6	0	0	78	11	298
2008	Bachelor's degree	36	41	9	9	4	0	0	77	13	2162
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	41	6	6	3	0	0	85	9	2006

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	32	8	6	3	0	82	9	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	34	8	7	2	0	83	9	967
2017	University certificate or diploma below the bachelor's level	49	36	10	4	2	0	84	6	195
2017	Bachelor's degree	45	39	7	6	3	0	84	9	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	35	6	6	4	0	84	10	2242
2014	Secondary or high school graduation certificate or equivalent or less	44	36	11	6	4	0	79	10	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	7	6	5	0	82	11	1245
2014	University certificate or diploma below the bachelor's level	42	36	12	7	3	0	79	10	221
2014	Bachelor's degree	43	38	7	7	4	0	81	12	2086
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	35	7	8	4	0	82	11	2372
2011	Secondary or high school graduation certificate or equivalent or less	48	37	7	4	4	0	85	8	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	7	6	4	0	83	10	1440
2011	University certificate or diploma below the bachelor's level	46	37	8	5	3	1	84	8	300
2011	Bachelor's degree	41	41	7	6	4	0	83	10	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	37	5	6	3	0	86	9	2359
2008	Secondary or high school graduation certificate or equivalent or less	50	37	8	3	2	0	87	4	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	8	6	3	0	83	9	1417
2008	University certificate or diploma below the bachelor's level	45	38	6	6	4	0	83	10	298
2008	Bachelor's degree	39	44	7	7	4	0	83	10	2162
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	38	5	5	3	0	87	8	2004

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	35	7	5	2	86	7	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	35	8	7	3	83	9	969
2017	University certificate or diploma below the bachelor's level	50	30	10	6	4	80	10	194
2017	Bachelor's degree	45	38	7	7	3	83	9	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	37	8	8	2	82	10	2237
2014	Secondary or high school graduation certificate or equivalent or less	45	38	7	7	2	83	9	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	10	7	3	80	10	1246
2014	University certificate or diploma below the bachelor's level	35	38	14	8	4	74	12	221
2014	Bachelor's degree	42	38	10	6	3	81	9	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	10	9	2	79	11	2368

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	26	10	5	4	0	1	80	9	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	30	10	8	6	0	0	77	13	972
2017	University certificate or diploma below the bachelor's level	45	32	5	10	8	0	0	77	17	194
2017	Bachelor's degree	44	32	8	8	7	1	0	77	15	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	9	9	6	0	0	75	16	2243
2014	Secondary or high school graduation certificate or equivalent or less	42	34	10	7	5	1	1	77	12	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	12	8	7	0	0	73	15	1245
2014	University certificate or diploma below the bachelor's level	33	33	16	7	10	0	0	67	17	221
2014	Bachelor's degree	39	36	9	9	6	0	0	75	16	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	11	10	6	0	0	73	16	2368
2011	Secondary or high school graduation certificate or equivalent or less	46	32	9	7	5	0	1	79	12	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	33	10	8	6	0	0	76	14	1437
2011	University certificate or diploma below the bachelor's level	42	32	12	8	5	0	0	74	13	300
2011	Bachelor's degree	42	35	8	9	5	0	0	78	14	2346
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	9	8	5	0	0	78	13	2365

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	21	11	9	8	2	13	68	20	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	21	14	10	10	3	11	59	24	968
2017	University certificate or diploma below the bachelor's level	33	26	10	8	10	4	10	68	20	195
2017	Bachelor's degree	27	24	12	11	13	4	10	59	28	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	22	11	14	16	3	11	52	35	2242
2014	Secondary or high school graduation certificate or equivalent or less	30	25	10	8	13	2	12	64	25	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	21	14	12	14	3	11	55	29	1246
2014	University certificate or diploma below the bachelor's level	20	23	10	16	24	1	7	46	43	221
2014	Bachelor's degree	24	24	12	12	16	2	10	55	32	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	22	12	14	17	3	13	49	37	2372
2011	Secondary or high school graduation certificate or equivalent or less	31	24	12	8	11	2	13	64	22	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	20	11	11	15	2	10	58	29	1436
2011	University certificate or diploma below the bachelor's level	25	25	12	16	12	2	8	56	32	299
2011	Bachelor's degree	27	22	11	14	15	2	10	55	32	2346
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	21	11	16	17	3	11	49	38	2363
2008	Secondary or high school graduation certificate or equivalent or less	37	26	9	9	7	2	10	72	18	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	24	10	10	11	3	6	66	23	1418
2008	University certificate or diploma below the bachelor's level	29	27	11	13	12	2	6	61	27	297
2008	Bachelor's degree	29	24	11	15	12	3	7	59	29	2161
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	22	10	15	19	3	10	49	39	2004

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	37	12	8	4	0	77	11	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	41	12	8	5	0	75	13	971
2017	University certificate or diploma below the bachelor's level	35	48	9	3	5	0	83	9	195
2017	Bachelor's degree	30	46	11	9	5	0	76	13	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	43	9	7	5	0	79	12	2245
2014	Secondary or high school graduation certificate or equivalent or less	33	40	12	9	6	0	73	15	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	44	11	8	6	0	75	14	1245
2014	University certificate or diploma below the bachelor's level	32	44	12	10	3	0	75	13	220
2014	Bachelor's degree	27	45	11	10	7	0	72	17	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	46	10	10	4	0	76	15	2373
2011	Secondary or high school graduation certificate or equivalent or less	39	36	13	7	4	0	76	11	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	40	11	7	7	0	75	14	1435
2011	University certificate or diploma below the bachelor's level	33	45	12	5	4	1	79	9	298
2011	Bachelor's degree	31	42	13	10	5	0	73	14	2340
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	41	10	9	4	0	77	13	2359
2008	Secondary or high school graduation certificate or equivalent or less	39	38	11	7	4	0	78	11	865
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	11	6	5	0	78	11	1404
2008	University certificate or diploma below the bachelor's level	39	35	15	5	5	0	74	10	294
2008	Bachelor's degree	33	40	12	10	5	0	73	15	2155
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	42	9	8	4	0	80	11	1997

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	35	13	9	8	0	70	17	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	16	12	10	0	62	22	971
2017	University certificate or diploma below the bachelor's level	29	33	16	13	9	0	63	22	195
2017	Bachelor's degree	27	37	14	12	9	0	65	21	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	15	13	10	0	62	23	2248
2014	Secondary or high school graduation certificate or equivalent or less	30	35	14	12	8	0	65	20	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	16	14	9	0	60	24	1245
2014	University certificate or diploma below the bachelor's level	23	28	26	11	11	0	52	22	221
2014	Bachelor's degree	23	35	15	15	11	0	59	26	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	37	16	16	10	0	58	26	2373
2011	Secondary or high school graduation certificate or equivalent or less	30	36	14	11	8	1	67	19	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	36	15	14	11	0	60	25	1441
2011	University certificate or diploma below the bachelor's level	20	36	20	16	8	0	56	24	300
2011	Bachelor's degree	24	37	15	14	9	0	62	23	2349
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	39	14	14	10	0	62	23	2362

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	34	9	7	4	1	80	11	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	39	12	10	5	0	73	15	971
2017	University certificate or diploma below the bachelor's level	29	43	12	9	7	0	72	16	195
2017	Bachelor's degree	30	44	10	11	4	0	75	15	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	43	10	9	5	0	76	14	2240

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	34	8	5	2	0	85	7	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	11	4	5	1	80	9	969
2017	University certificate or diploma below the bachelor's level	41	40	11	2	5	0	82	7	195
2017	Bachelor's degree	40	42	9	6	3	0	82	9	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	39	7	6	3	0	84	9	2245
2014	Secondary or high school graduation certificate or equivalent or less	41	35	14	7	2	0	77	9	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	13	5	3	1	79	8	1244
2014	University certificate or diploma below the bachelor's level	33	42	14	4	6	1	76	10	221
2014	Bachelor's degree	35	44	11	6	4	0	80	9	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	41	10	5	3	0	82	8	2370
2011	Secondary or high school graduation certificate or equivalent or less	43	39	9	4	3	1	84	7	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	11	6	3	1	80	9	1437
2011	University certificate or diploma below the bachelor's level	36	44	11	4	4	1	81	8	299
2011	Bachelor's degree	37	41	11	7	3	0	79	10	2350
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	10	5	3	1	82	8	2361
2008	Secondary or high school graduation certificate or equivalent or less	47	38	9	4	2	0	85	6	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	36	11	5	3	0	81	8	1413
2008	University certificate or diploma below the bachelor's level	38	36	16	7	3	0	74	10	294
2008	Bachelor's degree	40	41	10	5	4	1	81	9	2162
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	39	7	6	3	0	84	9	2008

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	32	11	10	8	71	18	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	37	13	10	10	67	20	967
2017	University certificate or diploma below the bachelor's level	35	32	14	11	8	67	19	195
2017	Bachelor's degree	30	39	12	11	8	69	19	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	12	11	9	68	20	2243

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	30	10	3	2	0	86	4	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	33	7	2	1	0	90	3	968
2017	University certificate or diploma below the bachelor's level	52	38	7	1	2	0	91	2	195
2017	Bachelor's degree	47	37	11	4	2	0	84	5	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	34	8	3	2	0	87	5	2241
2014	Secondary or high school graduation certificate or equivalent or less	63	25	9	2	1	0	88	3	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	26	5	2	1	0	92	3	1245
2014	University certificate or diploma below the bachelor's level	63	28	7	1	1	0	91	2	220
2014	Bachelor's degree	55	32	8	3	2	0	87	4	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	32	7	3	1	0	89	4	2369
2011	Secondary or high school graduation certificate or equivalent or less	63	26	7	2	1	0	90	3	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	27	6	3	2	0	90	4	1441
2011	University certificate or diploma below the bachelor's level	64	28	6	1	1	1	92	2	298
2011	Bachelor's degree	53	34	9	3	1	0	87	4	2349
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	32	6	3	1	0	90	4	2361

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	34	11	10	5	0	1	74	15	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	39	12	9	7	0	0	72	16	970
2017	University certificate or diploma below the bachelor's level	28	45	9	12	6	0	0	73	18	192
2017	Bachelor's degree	29	43	11	10	6	1	0	73	17	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	41	11	11	6	0	0	72	17	2240
2014	Secondary or high school graduation certificate or equivalent or less	27	40	14	10	9	0	1	67	19	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	43	13	13	8	0	0	66	21	1246
2014	University certificate or diploma below the bachelor's level	18	43	15	15	9	1	0	61	24	221
2014	Bachelor's degree	22	43	12	13	9	0	0	65	23	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	43	12	15	8	0	0	65	23	2372
2011	Secondary or high school graduation certificate or equivalent or less	36	37	11	8	6	1	0	74	15	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	14	10	6	0	0	70	16	1440
2011	University certificate or diploma below the bachelor's level	32	39	12	11	6	0	0	71	17	298
2011	Bachelor's degree	32	42	10	11	5	0	0	74	16	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	42	10	10	6	0	0	73	16	2359

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	36	13	5	4	0	0	77	10	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	31	14	9	5	1	0	71	15	968
2017	University certificate or diploma below the bachelor's level	34	39	13	7	7	0	0	73	14	195
2017	Bachelor's degree	34	36	14	10	6	0	0	70	16	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	14	12	7	0	0	67	19	2242
2014	Secondary or high school graduation certificate or equivalent or less	37	35	14	9	4	0	1	72	14	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	15	8	7	0	0	70	15	1246
2014	University certificate or diploma below the bachelor's level	23	40	15	14	7	1	0	64	21	221
2014	Bachelor's degree	28	37	15	12	8	0	0	65	20	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	16	14	8	0	0	62	22	2371

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	33	8	8	4	0	0	80	12	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	34	13	10	5	0	0	71	16	970
2017	University certificate or diploma below the bachelor's level	33	36	12	14	5	0	0	69	19	194
2017	Bachelor's degree	32	38	14	10	6	0	0	70	16	1990
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	14	11	6	0	0	69	17	2236
2014	Secondary or high school graduation certificate or equivalent or less	36	36	14	9	5	0	0	72	14	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	40	13	10	7	0	0	70	17	1245
2014	University certificate or diploma below the bachelor's level	21	38	15	18	7	1	0	60	25	221
2014	Bachelor's degree	27	39	14	12	7	1	0	67	19	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	17	12	7	0	0	64	19	2369
2011	Secondary or high school graduation certificate or equivalent or less	40	39	11	4	4	0	0	80	8	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	39	12	7	4	1	0	77	11	1437
2011	University certificate or diploma below the bachelor's level	35	40	13	7	4	1	0	76	11	299
2011	Bachelor's degree	36	41	11	8	3	1	0	77	11	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	41	12	8	4	1	1	75	12	2350

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	34	10	4	4	83	8	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	11	5	3	81	8	965
2017	University certificate or diploma below the bachelor's level	43	43	9	2	3	86	5	194
2017	Bachelor's degree	36	41	12	7	4	78	11	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	39	11	6	4	80	9	2236
2014	Secondary or high school graduation certificate or equivalent or less	46	33	11	6	4	79	10	659
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	10	6	4	79	10	1246
2014	University certificate or diploma below the bachelor's level	40	43	11	5	1	83	6	221
2014	Bachelor's degree	35	42	11	7	4	77	12	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	41	12	7	3	78	10	2372
2011	Secondary or high school graduation certificate or equivalent or less	44	39	10	4	3	83	7	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	9	6	4	81	10	1440
2011	University certificate or diploma below the bachelor's level	41	41	11	3	3	82	6	299
2011	Bachelor's degree	37	43	10	7	3	80	10	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	9	6	3	82	9	2364
2008	Secondary or high school graduation certificate or equivalent or less	47	37	7	7	2	84	9	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	7	5	3	84	9	1416
2008	University certificate or diploma below the bachelor's level	43	42	6	5	4	85	9	296
2008	Bachelor's degree	39	41	9	8	2	80	11	2161
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	40	8	5	3	84	8	2006

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	35	11	5	2	0	1	82	7	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	40	16	6	3	0	1	74	10	970
2017	University certificate or diploma below the bachelor's level	38	33	12	9	7	0	2	72	16	195
2017	Bachelor's degree	33	37	17	8	5	0	1	70	13	1997
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	16	10	5	0	0	69	15	2247
2014	Secondary or high school graduation certificate or equivalent or less	42	33	15	6	3	0	1	76	9	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	19	8	3	0	1	69	12	1244
2014	University certificate or diploma below the bachelor's level	32	33	19	8	7	0	0	66	15	221
2014	Bachelor's degree	31	38	19	7	5	0	0	70	11	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	18	8	6	0	0	69	14	2372
2011	Secondary or high school graduation certificate or equivalent or less	43	31	15	6	4	0	0	74	10	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	18	5	4	0	1	73	9	1441
2011	University certificate or diploma below the bachelor's level	35	32	20	7	5	1	1	68	12	300
2011	Bachelor's degree	33	35	19	9	4	0	0	68	13	2344
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	18	8	6	0	0	68	14	2363
2008	Secondary or high school graduation certificate or equivalent or less	28	34	24	7	6	0	1	63	13	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	32	23	9	5	0	1	63	14	1415
2008	University certificate or diploma below the bachelor's level	22	35	21	12	10	0	0	57	22	296
2008	Bachelor's degree	28	35	21	10	6	0	0	63	16	2159
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	20	12	8	0	1	60	20	2003

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	19	35	18	14	1	4	34	29	552
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	34	16	7	1	5	25	39	964
2017	University certificate or diploma below the bachelor's level	10	29	34	15	8	1	3	24	41	194
2017	Bachelor's degree	11	26	38	17	6	1	2	24	37	1988
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	22	37	19	7	1	3	27	34	2239
2014	Secondary or high school graduation certificate or equivalent or less	11	24	36	19	7	1	3	26	36	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	28	35	15	7	1	2	22	42	1240
2014	University certificate or diploma below the bachelor's level	16	31	35	14	3	0	2	17	47	221
2014	Bachelor's degree	10	29	39	14	5	1	1	20	40	2083
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	27	39	17	5	1	2	22	38	2360
2011	Secondary or high school graduation certificate or equivalent or less	11	26	30	18	9	1	5	28	39	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	34	17	6	1	3	24	40	1439
2011	University certificate or diploma below the bachelor's level	15	26	38	12	6	1	4	18	42	300
2011	Bachelor's degree	11	27	37	17	6	1	2	24	39	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	25	38	18	6	1	2	25	36	2360
2008	Secondary or high school graduation certificate or equivalent or less	15	28	36	14	5	1	2	20	44	868
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	29	32	17	6	0	2	23	44	1413
2008	University certificate or diploma below the bachelor's level	11	31	38	13	4	1	1	18	43	295
2008	Bachelor's degree	11	27	39	15	6	1	1	22	39	2159
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	26	39	18	6	1	2	24	36	2003

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	11	29	20	23	2	6	47	21	550
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	17	29	20	13	3	6	37	31	964
2017	University certificate or diploma below the bachelor's level	11	17	31	22	11	4	4	36	30	193
2017	Bachelor's degree	11	19	30	23	11	2	3	36	32	1986
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	29	24	12	2	3	38	31	2231
2014	Secondary or high school graduation certificate or equivalent or less	12	19	29	20	13	3	4	36	34	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	23	29	19	10	2	3	30	39	1240
2014	University certificate or diploma below the bachelor's level	16	23	35	16	7	3	0	24	41	221
2014	Bachelor's degree	13	22	32	20	9	2	2	30	37	2078
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	31	23	9	2	2	33	35	2362
2011	Secondary or high school graduation certificate or equivalent or less	12	18	26	20	14	3	7	38	33	805
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	18	29	20	12	3	4	35	35	1436
2011	University certificate or diploma below the bachelor's level	14	20	30	19	11	3	4	32	36	300
2011	Bachelor's degree	11	19	30	23	11	3	3	37	32	2340
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	29	26	11	2	3	39	30	2352
2008	Secondary or high school graduation certificate or equivalent or less	13	20	30	22	10	2	3	33	35	865
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	21	27	21	11	3	3	34	38	1416
2008	University certificate or diploma below the bachelor's level	14	26	30	20	7	2	1	28	42	297
2008	Bachelor's degree	12	20	30	22	11	2	2	35	34	2153
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	19	32	21	11	3	2	34	32	2001

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	20	26	15	15	4	4	32	40	549
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	27	27	12	7	2	4	20	51	965
2017	University certificate or diploma below the bachelor's level	23	28	26	8	8	1	5	17	55	194
2017	Bachelor's degree	21	26	30	13	6	1	3	19	49	1987
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	24	28	15	7	2	3	23	48	2239
2014	Secondary or high school graduation certificate or equivalent or less	25	25	24	13	6	3	4	21	53	659
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	27	26	10	5	2	3	16	57	1237
2014	University certificate or diploma below the bachelor's level	34	29	23	9	3	2	1	12	65	221
2014	Bachelor's degree	28	29	25	11	4	1	2	15	59	2085
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	26	12	5	1	2	18	55	2359
2011	Secondary or high school graduation certificate or equivalent or less	17	26	29	13	8	3	5	22	46	807
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	28	14	5	2	4	21	49	1434
2011	University certificate or diploma below the bachelor's level	22	28	27	12	4	2	5	18	54	300
2011	Bachelor's degree	20	27	30	15	6	1	2	21	48	2344
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	25	29	15	6	1	2	22	48	2355
2008	Secondary or high school graduation certificate or equivalent or less	17	25	32	14	7	1	5	22	45	867
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	28	27	13	8	2	3	22	49	1409
2008	University certificate or diploma below the bachelor's level	22	25	27	17	4	3	1	22	49	296
2008	Bachelor's degree	18	25	32	14	7	2	2	23	44	2150
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	31	14	6	2	2	21	47	1998

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	16	27	27	17	1	4	46	25	543
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	17	29	23	13	2	5	38	30	959
2017	University certificate or diploma below the bachelor's level	13	17	25	27	10	1	6	40	33	192
2017	Bachelor's degree	10	17	35	25	9	1	2	35	29	1980
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	18	34	22	11	1	3	35	30	2233
2014	Secondary or high school graduation certificate or equivalent or less	12	19	30	23	12	1	4	37	32	660
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	20	34	23	9	1	3	34	31	1239
2014	University certificate or diploma below the bachelor's level	17	21	33	20	8	1	1	29	38	221
2014	Bachelor's degree	10	20	36	23	9	1	2	33	31	2081
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	20	36	24	7	1	2	32	31	2356
2011	Secondary or high school graduation certificate or equivalent or less	10	19	30	21	12	1	6	36	32	806
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	17	33	25	11	1	4	37	28	1436
2011	University certificate or diploma below the bachelor's level	14	18	39	18	7	0	3	27	33	299
2011	Bachelor's degree	8	18	34	27	11	1	2	39	27	2341
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	36	24	9	1	2	34	30	2353
2008	Secondary or high school graduation certificate or equivalent or less	10	22	32	23	9	1	3	33	34	867
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	18	32	26	11	1	3	38	29	1408
2008	University certificate or diploma below the bachelor's level	12	21	35	22	7	2	1	30	34	295
2008	Bachelor's degree	8	18	35	26	11	1	2	38	27	2151
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	20	35	23	8	1	2	31	32	2001

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	17	22	19	18	3	5	40	36	550
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	21	27	18	10	2	5	30	41	963
2017	University certificate or diploma below the bachelor's level	22	22	25	14	9	0	8	25	48	193
2017	Bachelor's degree	19	26	26	17	7	2	3	25	47	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	23	29	16	9	2	3	26	43	2240
2014	Secondary or high school graduation certificate or equivalent or less	22	22	25	15	10	2	5	26	47	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	24	26	15	8	1	3	24	50	1242
2014	University certificate or diploma below the bachelor's level	28	28	24	12	6	0	2	18	57	221
2014	Bachelor's degree	23	28	27	13	6	1	2	19	53	2081
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	30	14	5	1	2	20	50	2363
2011	Secondary or high school graduation certificate or equivalent or less	15	23	27	16	12	1	5	31	41	807
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	22	29	17	9	1	4	28	42	1435
2011	University certificate or diploma below the bachelor's level	20	24	29	14	8	1	4	23	46	299
2011	Bachelor's degree	16	24	30	18	9	1	2	28	41	2342
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	23	31	19	9	1	3	28	40	2358
2008	Secondary or high school graduation certificate or equivalent or less	16	22	29	18	9	2	4	29	40	864
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	23	28	18	11	1	3	30	41	1415
2008	University certificate or diploma below the bachelor's level	21	25	27	14	9	1	2	24	48	296
2008	Bachelor's degree	14	22	30	20	11	2	2	32	37	2155
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	23	29	19	9	2	3	30	39	1998

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	17	27	16	18	5	6	39	31	550
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	18	26	19	12	3	7	35	35	965
2017	University certificate or diploma below the bachelor's level	15	21	29	17	9	3	7	28	39	195
2017	Bachelor's degree	13	20	31	21	10	3	4	33	35	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	16	29	24	12	2	4	39	30	2236
2014	Secondary or high school graduation certificate or equivalent or less	12	18	24	23	15	3	5	41	32	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	18	26	21	13	3	6	37	34	1245
2014	University certificate or diploma below the bachelor's level	16	20	28	20	10	3	5	32	38	221
2014	Bachelor's degree	12	18	29	24	11	2	4	37	32	2079
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	28	28	12	1	4	42	28	2358
2011	Secondary or high school graduation certificate or equivalent or less	13	19	25	20	13	3	8	36	36	807
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	18	27	21	14	3	6	38	33	1435
2011	University certificate or diploma below the bachelor's level	19	20	26	18	11	2	4	30	42	300
2011	Bachelor's degree	12	18	29	23	12	2	4	37	32	2342
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	17	28	26	11	2	4	40	30	2355
2008	Secondary or high school graduation certificate or equivalent or less	17	24	27	15	9	3	5	26	45	869
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	23	26	17	10	3	5	29	43	1412
2008	University certificate or diploma below the bachelor's level	17	23	32	16	7	2	3	25	42	298
2008	Bachelor's degree	16	22	29	18	10	2	3	30	40	2156
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	23	30	19	7	3	4	28	40	2002

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	18	34	15	12	5	5	29	33	550
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	22	32	14	8	3	4	24	42	964
2017	University certificate or diploma below the bachelor's level	18	26	30	13	7	1	4	21	47	194
2017	Bachelor's degree	19	23	33	15	5	2	2	22	44	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	24	33	13	8	2	4	23	43	2242
2014	Secondary or high school graduation certificate or equivalent or less	18	26	27	14	8	3	4	23	47	660
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24	28	14	7	2	4	23	48	1241
2014	University certificate or diploma below the bachelor's level	23	32	28	9	4	3	0	14	57	221
2014	Bachelor's degree	22	27	30	11	6	2	2	18	51	2083
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	25	31	13	6	2	3	20	48	2363

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	16	6	5	2	0	5	87	7	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	14	7	5	2	0	3	85	7	970
2017	University certificate or diploma below the bachelor's level	71	16	4	2	3	0	3	90	5	195
2017	Bachelor's degree	72	14	4	5	2	0	2	88	7	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	14	6	4	4	0	2	86	8	2247
2014	Secondary or high school graduation certificate or equivalent or less	68	15	6	4	2	0	5	87	6	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	15	6	3	3	0	3	86	7	1245
2014	University certificate or diploma below the bachelor's level	64	19	5	5	3	0	4	87	8	219
2014	Bachelor's degree	74	13	4	4	2	0	3	90	6	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	14	4	4	4	0	2	87	9	2370
2011	Secondary or high school graduation certificate or equivalent or less	67	16	5	5	2	0	4	87	7	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	15	7	5	4	0	3	85	8	1437
2011	University certificate or diploma below the bachelor's level	61	18	9	3	3	1	5	83	7	300
2011	Bachelor's degree	73	13	4	4	3	0	3	89	7	2341
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	14	6	6	5	0	2	83	11	2358
2008	Secondary or high school graduation certificate or equivalent or less	65	14	5	4	2	1	8	87	7	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	13	6	5	5	1	5	83	11	1415
2008	University certificate or diploma below the bachelor's level	66	11	6	6	5	1	6	82	11	295
2008	Bachelor's degree	70	13	5	4	3	0	5	87	7	2160
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	13	5	6	6	1	3	82	12	2001

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	29	15	10	9	5	4	62	21	555
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	28	17	13	9	3	2	59	23	969
2017	University certificate or diploma below the bachelor's level	29	26	15	11	9	5	5	61	22	195
2017	Bachelor's degree	26	30	14	11	8	6	4	63	22	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	33	14	10	8	5	4	64	20	2246
2014	Secondary or high school graduation certificate or equivalent or less	30	32	14	10	9	2	4	65	20	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	31	15	12	10	3	2	61	23	1246
2014	University certificate or diploma below the bachelor's level	22	34	19	9	10	2	3	59	21	221
2014	Bachelor's degree	29	31	13	11	9	4	3	65	21	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	31	14	10	8	4	4	65	20	2371

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	25	10	10	6	0	0	74	16	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	28	9	12	10	1	0	69	22	968
2017	University certificate or diploma below the bachelor's level	43	26	8	12	8	3	1	71	20	195
2017	Bachelor's degree	45	29	8	9	8	1	0	75	17	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	31	9	9	7	1	0	74	17	2248
2014	Secondary or high school graduation certificate or equivalent or less	43	28	8	11	8	1	1	73	19	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	28	10	12	8	1	0	69	21	1246
2014	University certificate or diploma below the bachelor's level	35	34	9	12	9	1	0	70	21	221
2014	Bachelor's degree	43	30	9	11	7	1	0	73	18	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	30	9	10	8	1	0	73	18	2370

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	33	10	13	9	2	1	68	23	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	12	13	8	2	2	64	23	969
2017	University certificate or diploma below the bachelor's level	34	36	10	10	8	2	1	72	18	193
2017	Bachelor's degree	34	36	10	11	6	1	0	72	18	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36	11	10	5	1	0	72	16	2244
2014	Secondary or high school graduation certificate or equivalent or less	29	34	14	13	6	2	2	66	20	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	14	14	6	2	1	65	20	1244
2014	University certificate or diploma below the bachelor's level	23	44	9	12	9	1	2	69	22	220
2014	Bachelor's degree	32	40	9	12	6	1	1	73	18	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	38	12	11	4	1	1	72	16	2370
2011	Secondary or high school graduation certificate or equivalent or less	32	33	14	12	7	2	1	66	19	815
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	12	14	7	2	1	66	22	1443
2011	University certificate or diploma below the bachelor's level	32	34	14	12	4	2	2	68	17	299
2011	Bachelor's degree	32	38	11	12	5	2	1	71	18	2350
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	10	10	5	2	1	75	15	2364
2008	Secondary or high school graduation certificate or equivalent or less	27	37	13	13	7	2	1	66	21	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	36	11	12	8	1	1	68	21	1416
2008	University certificate or diploma below the bachelor's level	26	36	12	15	10	1	0	63	25	298
2008	Bachelor's degree	36	36	11	11	5	1	1	73	17	2163
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39	9	9	5	2	1	76	15	2005

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	25	12	11	10	9	2	62	24	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	23	15	12	11	11	2	56	27	970
2017	University certificate or diploma below the bachelor's level	27	25	11	12	9	12	3	62	25	194
2017	Bachelor's degree	29	29	14	10	8	10	1	65	19	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	27	13	11	9	10	1	64	22	2246
2014	Secondary or high school graduation certificate or equivalent or less	28	26	17	11	9	7	2	60	22	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	28	17	13	9	6	1	57	25	1244
2014	University certificate or diploma below the bachelor's level	22	29	16	12	12	6	2	56	27	220
2014	Bachelor's degree	30	28	14	11	8	8	1	64	21	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	27	15	13	7	8	2	62	22	2369
2011	Secondary or high school graduation certificate or equivalent or less	31	26	14	11	9	8	1	62	22	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	26	16	11	11	5	1	59	24	1434
2011	University certificate or diploma below the bachelor's level	30	24	12	16	9	6	2	59	27	300
2011	Bachelor's degree	33	27	13	10	9	8	1	65	21	2349
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	26	11	10	8	8	1	68	20	2357
2008	Secondary or high school graduation certificate or equivalent or less	33	27	12	13	9	5	1	64	23	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	27	14	11	11	5	1	62	24	1415
2008	University certificate or diploma below the bachelor's level	27	29	13	14	11	5	2	59	27	298
2008	Bachelor's degree	37	28	11	10	7	7	1	70	18	2164
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	28	11	9	7	8	1	71	17	2003

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	21	16	16	13	13	3	47	34	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	17	17	13	14	3	43	37	969
2017	University certificate or diploma below the bachelor's level	15	16	17	16	11	19	6	42	36	194
2017	Bachelor's degree	12	22	18	14	13	18	3	43	34	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	17	16	11	20	3	43	35	2244
2014	Secondary or high school graduation certificate or equivalent or less	16	21	16	16	16	12	3	43	38	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	22	19	19	15	10	2	39	39	1244
2014	University certificate or diploma below the bachelor's level	9	26	18	19	16	11	1	40	40	220
2014	Bachelor's degree	12	23	19	16	14	14	3	41	36	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	21	18	18	13	16	3	39	39	2369

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	36	11	6	4	0	0	79	10	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	9	8	6	0	0	78	14	969
2017	University certificate or diploma below the bachelor's level	44	33	7	11	4	1	1	78	15	194
2017	Bachelor's degree	46	35	6	9	3	0	0	81	12	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	7	7	3	0	0	83	10	2246
2014	Secondary or high school graduation certificate or equivalent or less	39	39	9	7	5	0	0	79	12	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	10	9	4	0	0	77	13	1245
2014	University certificate or diploma below the bachelor's level	36	39	10	8	6	0	0	76	14	219
2014	Bachelor's degree	43	39	7	8	3	0	0	82	11	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	36	8	7	3	0	0	82	10	2369

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	28	10	5	5	0	1	80	10	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	29	11	8	5	0	0	77	13	972
2017	University certificate or diploma below the bachelor's level	43	31	10	6	6	1	3	77	12	195
2017	Bachelor's degree	42	33	11	7	5	1	0	76	13	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	10	9	6	0	0	75	15	2246
2014	Secondary or high school graduation certificate or equivalent or less	45	32	9	9	4	1	1	78	13	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	13	7	5	1	0	75	12	1245
2014	University certificate or diploma below the bachelor's level	39	31	12	10	6	0	0	71	17	221
2014	Bachelor's degree	40	35	10	9	6	1	0	75	15	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	11	9	5	1	1	74	15	2372
2011	Secondary or high school graduation certificate or equivalent or less	41	34	10	8	6	1	1	76	14	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	13	8	8	1	1	71	16	1438
2011	University certificate or diploma below the bachelor's level	34	36	14	10	5	0	1	71	15	300
2011	Bachelor's degree	36	35	12	11	6	0	0	71	17	2344
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36	11	11	7	0	0	71	18	2356
2008	Secondary or high school graduation certificate or equivalent or less	39	31	13	8	7	1	1	72	15	875
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31	12	8	8	0	1	71	17	1413
2008	University certificate or diploma below the bachelor's level	28	39	11	12	9	0	1	69	21	298
2008	Bachelor's degree	29	36	12	12	9	0	0	67	21	2164
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	12	12	8	1	0	67	20	2006

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	29	10	6	3	1	1	80	10	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	27	11	6	4	1	1	78	11	971
2017	University certificate or diploma below the bachelor's level	48	25	8	11	4	3	1	76	16	195
2017	Bachelor's degree	47	30	10	6	4	2	0	79	11	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	27	11	7	5	2	1	77	12	2245
2014	Secondary or high school graduation certificate or equivalent or less	46	29	12	5	6	2	0	77	11	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	28	13	6	6	2	0	74	13	1246
2014	University certificate or diploma below the bachelor's level	41	27	13	9	8	1	1	70	17	221
2014	Bachelor's degree	46	30	11	7	5	1	0	76	12	2087
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	31	11	8	5	2	1	75	13	2372
2011	Secondary or high school graduation certificate or equivalent or less	44	27	13	7	6	2	1	73	13	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	29	14	8	7	1	1	72	15	1440
2011	University certificate or diploma below the bachelor's level	39	30	14	7	6	2	2	72	13	298
2011	Bachelor's degree	42	32	11	8	5	2	0	76	13	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	30	11	8	6	2	0	75	14	2360
2008	Secondary or high school graduation certificate or equivalent or less	45	26	12	8	6	2	0	73	15	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	28	13	8	7	3	0	72	15	1413
2008	University certificate or diploma below the bachelor's level	34	34	13	11	6	1	0	69	17	298
2008	Bachelor's degree	39	31	11	9	7	2	1	73	16	2162
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	31	11	9	7	2	0	72	17	2004

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	27	10	8	5	1	1	77	13	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	30	10	8	5	1	0	77	13	971
2017	University certificate or diploma below the bachelor's level	49	26	7	9	7	1	1	76	16	195
2017	Bachelor's degree	44	34	7	8	5	1	0	79	14	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	31	9	8	6	1	1	77	14	2243
2014	Secondary or high school graduation certificate or equivalent or less	44	31	9	9	5	1	1	76	14	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	31	12	9	6	1	0	73	15	1244
2014	University certificate or diploma below the bachelor's level	37	30	12	11	8	0	0	68	20	221
2014	Bachelor's degree	43	33	9	8	6	0	0	76	15	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35	9	9	6	1	0	77	15	2370
2011	Secondary or high school graduation certificate or equivalent or less	42	33	11	8	6	1	0	75	14	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	32	11	9	8	0	1	72	17	1438
2011	University certificate or diploma below the bachelor's level	37	29	15	12	6	0	1	67	18	299
2011	Bachelor's degree	39	34	10	10	6	0	0	74	16	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	34	9	10	6	1	0	74	16	2356
2008	Secondary or high school graduation certificate or equivalent or less	42	31	9	9	9	1	1	73	17	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	29	12	8	9	1	0	70	17	1413
2008	University certificate or diploma below the bachelor's level	28	40	9	13	9	0	0	69	22	298
2008	Bachelor's degree	37	34	10	10	8	0	0	72	19	2164
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	10	12	8	1	0	69	20	2003

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	11	4	1	1	0	2	94	3	554
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	12	4	2	2	0	2	93	4	970
2017	University certificate or diploma below the bachelor's level	75	14	3	2	2	0	3	92	4	195
2017	Bachelor's degree	79	12	3	2	2	0	2	94	3	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	12	5	3	2	0	2	91	5	2245
2014	Secondary or high school graduation certificate or equivalent or less	79	12	3	3	2	0	2	92	4	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	13	4	2	3	0	2	91	4	1244
2014	University certificate or diploma below the bachelor's level	71	17	5	1	2	0	4	92	3	221
2014	Bachelor's degree	80	10	3	2	2	0	2	93	4	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	12	4	2	3	0	2	91	5	2371
2011	Secondary or high school graduation certificate or equivalent or less	79	10	4	2	2	0	3	92	4	810
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	12	5	1	3	0	4	91	4	1438
2011	University certificate or diploma below the bachelor's level	73	12	6	3	2	1	4	89	5	299
2011	Bachelor's degree	79	11	3	2	2	0	3	92	4	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	13	5	3	3	0	2	89	5	2360
2008	Secondary or high school graduation certificate or equivalent or less	78	8	4	2	2	1	6	92	4	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	8	4	2	4	0	4	89	6	1411
2008	University certificate or diploma below the bachelor's level	73	10	3	4	4	1	6	88	9	298
2008	Bachelor's degree	81	8	3	2	2	1	3	92	5	2159
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	8	3	3	4	0	4	90	7	2000

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	21	9	4	5	5	5	80	10	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	24	9	5	7	3	4	78	13	967
2017	University certificate or diploma below the bachelor's level	50	27	4	6	8	2	3	81	15	193
2017	Bachelor's degree	51	25	7	5	5	4	3	82	10	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	25	8	5	5	3	3	81	11	2241
2014	Secondary or high school graduation certificate or equivalent or less	49	21	11	4	5	5	6	78	10	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	23	8	5	9	3	5	76	15	1246
2014	University certificate or diploma below the bachelor's level	45	23	11	6	10	3	3	72	16	221
2014	Bachelor's degree	49	22	8	7	7	3	4	77	14	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	24	7	6	5	3	3	80	12	2371
2011	Secondary or high school graduation certificate or equivalent or less	48	22	9	7	7	2	5	76	15	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	25	11	7	10	2	3	71	18	1440
2011	University certificate or diploma below the bachelor's level	42	30	12	8	7	0	2	73	15	298
2011	Bachelor's degree	47	25	8	7	8	2	3	76	16	2352
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	27	8	7	5	3	2	78	14	2362

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	26	7	4	4	0	1	84	9	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	8	5	5	1	0	82	10	970
2017	University certificate or diploma below the bachelor's level	50	25	10	7	7	1	0	76	14	193
2017	Bachelor's degree	55	26	8	7	4	1	0	82	10	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	25	7	6	6	1	0	80	12	2241

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	21	10	3	5	2	1	81	8	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	23	11	3	5	1	0	81	8	970
2017	University certificate or diploma below the bachelor's level	55	23	9	5	6	3	0	80	11	194
2017	Bachelor's degree	58	24	9	4	4	2	0	83	8	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	24	10	4	6	2	0	80	10	2243

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	21	10	4	5	0	1	80	9	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27	9	6	5	0	0	80	11	966
2017	University certificate or diploma below the bachelor's level	52	26	11	6	6	0	0	78	12	195
2017	Bachelor's degree	53	26	9	8	5	1	0	79	12	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	26	10	8	6	0	0	76	14	2242
2014	Secondary or high school graduation certificate or equivalent or less	53	25	10	7	5	0	0	78	12	660
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27	10	6	5	0	0	78	11	1243
2014	University certificate or diploma below the bachelor's level	48	26	9	9	8	0	0	74	17	221
2014	Bachelor's degree	48	29	9	7	6	0	0	77	14	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	28	11	8	6	1	0	75	14	2371

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	32	11	9	9	3	5	68	20	92
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	27	14	12	3	2	3	70	16	173
2017	University certificate or diploma below the bachelor's level	32	28	14	14	0	4	9	68	16	43
2017	Bachelor's degree	25	41	11	10	4	3	6	73	15	456
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35	13	12	6	3	6	66	20	643
2014	Secondary or high school graduation certificate or equivalent or less	32	34	12	8	8	1	4	70	16	110
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	13	7	7	4	4	70	16	220
2014	University certificate or diploma below the bachelor's level	18	40	17	16	6	0	3	60	23	57
2014	Bachelor's degree	24	35	12	13	6	3	6	66	21	518
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	37	14	9	7	3	5	67	18	690

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	32	16	7	6	7	2	67	15	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	28	17	11	6	7	0	63	19	971
2017	University certificate or diploma below the bachelor's level	28	26	17	10	7	11	0	61	19	195
2017	Bachelor's degree	26	33	16	9	7	9	0	65	17	1998
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	33	14	11	7	10	0	64	20	2247
2014	Secondary or high school graduation certificate or equivalent or less	28	32	17	8	5	9	1	66	15	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	34	19	10	6	7	0	62	17	1246
2014	University certificate or diploma below the bachelor's level	24	32	19	10	9	5	1	59	21	221
2014	Bachelor's degree	23	32	17	11	6	11	0	62	19	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	32	18	10	6	11	0	61	18	2367
2011	Secondary or high school graduation certificate or equivalent or less	26	32	18	10	7	7	1	62	18	809
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	28	18	11	10	7	1	58	22	1442
2011	University certificate or diploma below the bachelor's level	22	30	18	12	12	4	2	55	26	299
2011	Bachelor's degree	23	32	18	11	9	7	0	60	21	2346
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	29	17	12	9	9	0	58	23	2356

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	32	14	9	7	5	2	67	18	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	28	18	14	10	4	0	56	25	967
2017	University certificate or diploma below the bachelor's level	25	29	18	11	12	5	0	57	25	194
2017	Bachelor's degree	22	35	18	13	9	3	0	58	23	1995
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	33	18	14	10	3	0	56	25	2247
2014	Secondary or high school graduation certificate or equivalent or less	25	29	21	13	8	3	1	57	22	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	33	20	14	10	3	0	55	24	1243
2014	University certificate or diploma below the bachelor's level	20	31	22	13	11	2	0	52	25	220
2014	Bachelor's degree	19	33	21	15	9	3	0	54	25	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	31	22	15	10	4	0	52	25	2367
2011	Secondary or high school graduation certificate or equivalent or less	24	31	19	12	9	4	0	58	22	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	30	19	13	13	3	0	54	27	1434
2011	University certificate or diploma below the bachelor's level	18	31	23	13	12	3	1	51	25	297
2011	Bachelor's degree	19	35	18	14	11	3	0	55	26	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	18	15	12	3	0	54	28	2358
2008	Secondary or high school graduation certificate or equivalent or less	29	33	16	8	10	3	1	64	19	872
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	16	13	12	2	1	58	25	1416
2008	University certificate or diploma below the bachelor's level	21	36	18	15	8	2	0	58	23	298
2008	Bachelor's degree	23	36	17	12	9	3	0	61	21	2163
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	36	17	12	9	3	0	60	23	2002

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	29	17	13	7	9	2	59	23	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	21	16	10	6	1	49	29	968
2017	University certificate or diploma below the bachelor's level	17	29	21	16	11	6	0	49	29	194
2017	Bachelor's degree	15	31	19	18	10	6	0	49	30	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	22	17	11	6	0	47	30	2248
2014	Secondary or high school graduation certificate or equivalent or less	20	28	22	13	9	7	0	52	24	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	23	17	11	5	0	46	30	1245
2014	University certificate or diploma below the bachelor's level	15	24	22	20	14	5	0	41	35	221
2014	Bachelor's degree	12	28	21	20	11	6	0	43	34	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	28	23	20	11	7	0	42	33	2369
2011	Secondary or high school graduation certificate or equivalent or less	16	34	19	15	8	7	0	54	25	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	30	22	16	12	7	0	47	30	1440
2011	University certificate or diploma below the bachelor's level	16	31	27	12	9	5	1	49	22	299
2011	Bachelor's degree	11	33	20	20	10	6	0	47	32	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	33	20	19	11	6	0	46	32	2351
2008	Secondary or high school graduation certificate or equivalent or less	16	34	19	14	9	7	1	54	25	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	32	19	17	12	6	0	49	30	1412
2008	University certificate or diploma below the bachelor's level	13	29	20	20	12	6	0	45	34	296
2008	Bachelor's degree	12	35	18	19	10	6	0	49	32	2162
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	34	20	17	11	8	0	48	30	2001

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	27	14	11	11	10	1	59	25	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	25	17	14	14	8	0	51	30	967
2017	University certificate or diploma below the bachelor's level	22	27	13	15	15	8	0	54	32	194
2017	Bachelor's degree	19	30	17	14	14	6	0	52	30	1997
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	29	17	14	14	6	0	51	30	2245
2014	Secondary or high school graduation certificate or equivalent or less	21	26	18	14	12	9	0	52	28	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	28	19	15	15	6	0	48	32	1245
2014	University certificate or diploma below the bachelor's level	15	23	24	16	14	8	0	41	32	221
2014	Bachelor's degree	16	26	21	16	14	7	0	45	33	2086
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	26	19	17	13	7	0	46	33	2368
2011	Secondary or high school graduation certificate or equivalent or less	20	27	19	15	11	8	0	51	28	810
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	30	18	13	15	9	0	49	31	1440
2011	University certificate or diploma below the bachelor's level	16	29	22	15	11	5	1	48	28	300
2011	Bachelor's degree	14	29	18	17	14	7	0	47	33	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	30	18	16	14	9	0	48	33	2356
2008	Secondary or high school graduation certificate or equivalent or less	19	29	17	12	11	11	0	55	25	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	29	17	14	13	9	0	51	31	1412
2008	University certificate or diploma below the bachelor's level	16	28	19	17	13	7	0	48	32	296
2008	Bachelor's degree	15	31	19	15	11	9	0	51	28	2162
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	30	18	15	13	11	0	49	30	2001

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	32	17	12	9	6	1	58	24	555
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	28	20	15	13	4	0	49	30	971
2017	University certificate or diploma below the bachelor's level	20	24	15	16	16	9	0	49	35	195
2017	Bachelor's degree	14	32	18	19	14	3	0	48	34	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	32	18	19	12	4	0	49	33	2248
2014	Secondary or high school graduation certificate or equivalent or less	20	32	17	15	11	4	0	54	28	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	31	18	20	13	3	0	48	34	1245
2014	University certificate or diploma below the bachelor's level	16	28	20	18	15	3	0	45	34	220
2014	Bachelor's degree	13	30	19	20	15	3	0	44	36	2086
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	31	20	21	12	3	0	45	35	2367
2011	Secondary or high school graduation certificate or equivalent or less	18	31	20	18	10	3	0	51	28	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	16	21	14	2	0	47	37	1438
2011	University certificate or diploma below the bachelor's level	13	29	23	18	14	2	1	43	33	298
2011	Bachelor's degree	12	33	18	22	13	3	0	46	36	2343
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	32	17	23	13	3	0	44	38	2351
2008	Secondary or high school graduation certificate or equivalent or less	15	36	15	19	11	3	0	53	31	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	32	15	20	14	3	0	50	35	1415
2008	University certificate or diploma below the bachelor's level	12	34	18	24	11	1	0	46	36	297
2008	Bachelor's degree	14	36	14	22	12	2	0	50	35	2160
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	36	15	22	12	3	0	50	35	2004

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	39	14	5	5	3	0	75	10	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	20	8	5	2	0	66	14	970
2017	University certificate or diploma below the bachelor's level	24	43	15	8	7	2	0	68	16	194
2017	Bachelor's degree	25	43	16	10	4	1	0	69	15	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	43	17	10	4	2	0	68	15	2241
2014	Secondary or high school graduation certificate or equivalent or less	27	41	16	7	4	4	0	71	12	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	41	20	8	5	2	0	67	13	1245
2014	University certificate or diploma below the bachelor's level	25	37	20	10	6	1	0	63	16	221
2014	Bachelor's degree	23	41	19	10	5	2	0	66	15	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	43	18	11	4	2	0	66	15	2371
2011	Secondary or high school graduation certificate or equivalent or less	30	41	17	6	4	2	1	72	10	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	41	19	9	5	2	0	65	15	1440
2011	University certificate or diploma below the bachelor's level	23	37	21	11	6	1	1	61	17	299
2011	Bachelor's degree	24	44	15	10	5	2	0	69	16	2342
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	43	17	12	5	1	0	66	16	2357

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	40	11	3	2	5	0	83	5	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	12	4	2	4	1	81	7	969
2017	University certificate or diploma below the bachelor's level	38	39	10	4	3	6	1	82	7	191
2017	Bachelor's degree	38	42	12	3	2	3	0	83	5	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	40	9	4	2	2	0	86	5	2240
2014	Secondary or high school graduation certificate or equivalent or less	35	38	13	5	1	6	1	79	7	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	13	4	2	5	1	81	6	1244
2014	University certificate or diploma below the bachelor's level	38	39	11	4	3	4	1	81	7	221
2014	Bachelor's degree	38	41	10	4	1	3	1	83	6	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	9	4	2	3	0	84	6	2370
2011	Secondary or high school graduation certificate or equivalent or less	36	38	15	4	2	5	1	79	5	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	15	6	2	5	0	76	8	1435
2011	University certificate or diploma below the bachelor's level	36	39	12	6	2	4	1	79	8	300
2011	Bachelor's degree	37	40	12	6	2	4	0	80	8	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	10	5	2	2	0	83	7	2354

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	35	12	6	4	4	1	77	10	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	34	10	8	5	3	1	76	13	970
2017	University certificate or diploma below the bachelor's level	34	39	11	4	7	4	1	77	12	193
2017	Bachelor's degree	33	38	11	9	5	4	1	74	14	1992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	37	12	9	5	3	1	73	14	2242
2014	Secondary or high school graduation certificate or equivalent or less	36	36	11	6	4	5	1	77	11	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	39	12	7	4	3	1	76	12	1246
2014	University certificate or diploma below the bachelor's level	32	36	12	12	4	3	1	71	16	221
2014	Bachelor's degree	33	39	12	8	5	3	1	75	13	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	12	9	5	5	1	74	14	2371
2011	Secondary or high school graduation certificate or equivalent or less	38	29	12	8	5	6	2	73	14	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	12	8	7	5	2	71	17	1437
2011	University certificate or diploma below the bachelor's level	30	35	12	11	7	2	2	68	19	296
2011	Bachelor's degree	32	34	12	10	6	5	1	70	18	2341
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	34	12	11	6	5	1	68	19	2357
2008	Secondary or high school graduation certificate or equivalent or less	35	33	12	8	6	5	2	73	14	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	12	8	9	4	1	70	17	1407
2008	University certificate or diploma below the bachelor's level	27	41	10	11	7	4	0	71	18	297
2008	Bachelor's degree	30	35	11	12	7	5	1	69	19	2163
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	34	11	13	8	5	1	66	22	2005

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	30	21	9	7	5	1	59	18	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	31	21	12	6	4	2	59	19	968
2017	University certificate or diploma below the bachelor's level	24	31	19	13	7	5	1	59	21	193
2017	Bachelor's degree	22	31	20	14	7	5	1	56	22	1988
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33	20	12	8	4	1	58	21	2245
2014	Secondary or high school graduation certificate or equivalent or less	22	29	21	10	6	8	2	58	18	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	34	20	12	9	6	1	56	22	1242
2014	University certificate or diploma below the bachelor's level	22	29	22	12	9	3	3	54	23	220
2014	Bachelor's degree	20	32	20	13	7	6	1	57	21	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32	20	14	8	5	1	54	24	2370
2011	Secondary or high school graduation certificate or equivalent or less	18	30	22	11	7	9	2	55	20	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	31	25	11	8	7	2	51	21	1438
2011	University certificate or diploma below the bachelor's level	16	27	24	17	7	6	3	47	26	299
2011	Bachelor's degree	16	34	20	15	9	6	1	53	25	2350
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	36	20	14	8	6	1	54	24	2355

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	26	17	11	14	8	3	54	28	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	20	18	15	18	8	2	43	37	968
2017	University certificate or diploma below the bachelor's level	21	17	17	12	19	11	2	45	36	193
2017	Bachelor's degree	16	22	18	16	15	12	3	44	36	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	21	17	16	17	12	3	42	38	2242
2014	Secondary or high school graduation certificate or equivalent or less	18	21	17	16	16	9	2	44	36	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	18	16	20	8	2	39	41	1246
2014	University certificate or diploma below the bachelor's level	15	18	22	16	21	7	1	36	40	221
2014	Bachelor's degree	14	21	19	17	16	10	3	40	39	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	17	19	17	20	13	3	34	43	2370
2011	Secondary or high school graduation certificate or equivalent or less	18	20	18	15	15	11	3	44	35	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	18	20	16	18	12	3	37	40	1440
2011	University certificate or diploma below the bachelor's level	14	17	21	19	19	8	3	35	42	299
2011	Bachelor's degree	12	18	19	18	17	13	3	36	41	2352
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	18	17	16	19	16	4	35	43	2356

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	20	7	3	2	2	4	88	4	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	18	9	5	2	2	3	84	7	970
2017	University certificate or diploma below the bachelor's level	56	23	10	4	1	1	6	84	5	193
2017	Bachelor's degree	59	22	8	4	2	2	3	85	7	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	22	9	5	3	1	2	83	8	2247
2014	Secondary or high school graduation certificate or equivalent or less	59	21	9	3	2	1	5	85	6	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	21	10	4	1	1	5	84	5	1244
2014	University certificate or diploma below the bachelor's level	55	26	8	2	4	1	4	85	7	221
2014	Bachelor's degree	62	19	8	3	2	1	4	85	6	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	20	9	5	4	1	2	81	9	2371

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	19	8	1	1	1	2	90	2	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	18	6	1	1	1	2	91	3	971
2017	University certificate or diploma below the bachelor's level	64	25	4	1	1	1	3	93	2	192
2017	Bachelor's degree	68	20	5	2	1	2	2	91	3	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	19	6	3	2	2	2	89	5	2247
2014	Secondary or high school graduation certificate or equivalent or less	67	19	6	1	1	2	4	91	2	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	21	7	2	1	3	4	89	4	1243
2014	University certificate or diploma below the bachelor's level	58	25	9	2	0	2	4	88	3	220
2014	Bachelor's degree	68	18	5	2	1	3	2	91	4	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	22	6	3	2	3	3	89	5	2371
2011	Secondary or high school graduation certificate or equivalent or less	67	16	8	2	1	2	3	88	3	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	18	8	2	2	3	5	86	4	1437
2011	University certificate or diploma below the bachelor's level	60	21	8	2	2	1	6	88	4	300
2011	Bachelor's degree	68	17	6	2	1	2	3	90	4	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	20	7	3	2	2	4	87	5	2358
2008	Secondary or high school graduation certificate or equivalent or less	72	16	5	2	1	1	3	91	3	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	16	7	2	2	2	2	88	4	1415
2008	University certificate or diploma below the bachelor's level	73	15	7	2	0	1	1	90	3	297
2008	Bachelor's degree	68	18	6	2	1	1	3	90	3	2159
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	17	6	3	2	2	3	88	6	2003

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	37	12	12	6	2	1	69	19	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	32	18	13	10	2	1	59	23	971
2017	University certificate or diploma below the bachelor's level	26	34	14	11	11	3	1	63	23	193
2017	Bachelor's degree	21	33	16	16	11	3	0	56	28	1988
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	30	16	18	14	2	0	51	33	2243
2014	Secondary or high school graduation certificate or equivalent or less	27	31	18	11	10	3	1	60	22	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	29	18	18	13	2	1	49	32	1245
2014	University certificate or diploma below the bachelor's level	17	31	15	17	18	2	0	49	36	220
2014	Bachelor's degree	16	30	17	20	14	2	0	47	35	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	19	21	16	3	0	42	38	2373
2011	Secondary or high school graduation certificate or equivalent or less	31	32	13	12	7	4	1	66	20	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	16	15	14	3	1	54	30	1440
2011	University certificate or diploma below the bachelor's level	21	29	20	17	10	2	1	52	27	300
2011	Bachelor's degree	21	32	16	16	12	2	0	55	28	2350
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	16	16	12	2	0	56	28	2362
2008	Secondary or high school graduation certificate or equivalent or less	30	36	13	11	7	3	1	69	18	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34	15	12	9	2	0	62	22	1415
2008	University certificate or diploma below the bachelor's level	22	44	14	12	8	1	1	66	20	298
2008	Bachelor's degree	24	37	16	13	8	2	0	63	21	2161
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	15	14	8	2	0	62	23	2003

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	26	15	12	18	4	3	52	32	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	22	17	16	23	2	2	42	40	966
2017	University certificate or diploma below the bachelor's level	19	23	19	14	18	2	4	45	34	193
2017	Bachelor's degree	18	27	14	17	19	4	1	47	38	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	23	14	19	22	3	2	43	43	2243
2014	Secondary or high school graduation certificate or equivalent or less	15	23	16	17	20	3	6	41	41	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	21	18	17	27	1	3	36	46	1242
2014	University certificate or diploma below the bachelor's level	10	21	15	20	26	6	3	34	50	220
2014	Bachelor's degree	13	24	14	20	24	3	2	39	46	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	14	22	27	3	2	34	51	2374
2011	Secondary or high school graduation certificate or equivalent or less	14	27	17	15	20	3	4	44	38	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	23	18	17	27	2	2	36	46	1441
2011	University certificate or diploma below the bachelor's level	13	20	20	22	21	2	2	35	45	300
2011	Bachelor's degree	15	29	14	19	19	2	1	45	40	2352
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	28	14	18	20	2	1	45	40	2358
2008	Secondary or high school graduation certificate or equivalent or less	15	30	17	16	17	2	3	47	34	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	30	16	15	20	2	2	47	37	1413
2008	University certificate or diploma below the bachelor's level	13	27	19	19	17	1	3	42	38	298
2008	Bachelor's degree	20	35	14	16	12	2	1	56	30	2160
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33	10	16	14	2	2	57	32	1996

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	34	15	8	7	6	2	67	16	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	32	24	10	7	5	1	57	18	970
2017	University certificate or diploma below the bachelor's level	18	37	19	11	7	7	1	60	20	192
2017	Bachelor's degree	19	39	20	12	6	4	0	60	19	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	21	13	7	5	0	56	22	2241

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	28	11	3	3	5	1	82	7	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	17	2	3	3	1	77	5	969
2017	University certificate or diploma below the bachelor's level	38	35	16	2	3	5	1	77	6	191
2017	Bachelor's degree	41	36	13	3	3	4	0	81	6	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	14	3	3	4	0	79	7	2243
2014	Secondary or high school graduation certificate or equivalent or less	48	32	13	2	1	4	1	84	3	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	12	3	2	4	1	82	5	1244
2014	University certificate or diploma below the bachelor's level	40	38	9	7	2	4	0	81	9	220
2014	Bachelor's degree	45	36	11	3	2	4	0	84	5	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	11	4	2	5	0	82	6	2370

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	29	11	4	2	1	0	83	6	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	12	4	3	2	0	81	8	968
2017	University certificate or diploma below the bachelor's level	39	39	10	7	2	3	0	80	9	193
2017	Bachelor's degree	39	41	10	6	2	2	0	82	8	1992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	43	11	6	3	2	0	79	10	2250
2014	Secondary or high school graduation certificate or equivalent or less	46	33	14	3	2	1	1	80	5	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	12	3	2	2	0	82	6	1246
2014	University certificate or diploma below the bachelor's level	36	40	11	8	2	3	0	78	10	220
2014	Bachelor's degree	42	39	11	4	3	2	0	82	7	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	12	6	3	3	0	78	10	2372
2011	Secondary or high school graduation certificate or equivalent or less	37	39	14	5	3	2	0	78	8	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	36	14	5	5	3	0	75	10	1436
2011	University certificate or diploma below the bachelor's level	32	34	19	10	3	1	1	67	14	299
2011	Bachelor's degree	36	39	12	7	4	2	0	77	11	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	13	8	4	2	0	75	12	2354

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	30	8	4	4	0	0	84	8	555
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	9	4	4	0	0	82	8	971
2017	University certificate or diploma below the bachelor's level	48	32	12	3	4	1	0	80	7	193
2017	Bachelor's degree	45	38	9	5	3	0	0	83	8	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	9	6	4	0	0	81	10	2247
2014	Secondary or high school graduation certificate or equivalent or less	48	35	9	5	1	1	0	84	7	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	9	5	3	0	0	83	8	1245
2014	University certificate or diploma below the bachelor's level	40	41	12	4	4	0	0	80	8	220
2014	Bachelor's degree	45	38	8	5	3	0	0	83	8	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	38	10	6	3	1	0	81	9	2371
2011	Secondary or high school graduation certificate or equivalent or less	43	35	11	6	4	1	0	79	10	808
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	36	12	6	5	1	0	76	11	1437
2011	University certificate or diploma below the bachelor's level	37	35	17	5	5	1	1	73	10	299
2011	Bachelor's degree	42	37	10	6	4	1	0	80	10	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	39	12	7	4	1	0	77	11	2356
2008	Secondary or high school graduation certificate or equivalent or less	41	35	12	7	4	1	0	77	11	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	36	11	7	6	0	0	75	14	1416
2008	University certificate or diploma below the bachelor's level	30	45	11	9	5	0	0	75	14	297
2008	Bachelor's degree	39	39	12	6	4	1	0	78	10	2157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	12	8	4	1	0	76	12	2005

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	28	15	6	5	0	0	74	11	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	30	18	8	7	1	0	67	16	967
2017	University certificate or diploma below the bachelor's level	34	32	18	6	8	2	0	67	15	192
2017	Bachelor's degree	33	36	17	9	6	0	0	69	14	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	35	17	9	6	1	0	68	15	2244
2014	Secondary or high school graduation certificate or equivalent or less	35	31	17	9	8	1	0	66	17	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	35	18	11	8	0	0	62	19	1245
2014	University certificate or diploma below the bachelor's level	19	37	24	11	7	1	0	57	19	221
2014	Bachelor's degree	24	40	17	10	8	1	0	65	18	2088
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	17	12	7	1	0	64	19	2373
2011	Secondary or high school graduation certificate or equivalent or less	34	34	18	8	5	1	0	68	14	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	19	10	9	1	0	62	19	1439
2011	University certificate or diploma below the bachelor's level	29	28	26	9	6	2	1	58	16	299
2011	Bachelor's degree	29	36	18	9	6	1	0	66	15	2344
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	37	18	10	6	1	0	66	16	2361

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	30	13	6	5	0	0	77	10	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	33	16	9	6	0	0	69	15	970
2017	University certificate or diploma below the bachelor's level	35	36	16	6	8	0	0	71	14	194
2017	Bachelor's degree	32	39	15	8	5	0	0	71	13	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	15	10	6	0	0	69	15	2250
2014	Secondary or high school graduation certificate or equivalent or less	35	35	14	10	6	0	0	70	16	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	16	11	8	0	0	65	19	1243
2014	University certificate or diploma below the bachelor's level	22	37	22	11	8	0	0	59	19	221
2014	Bachelor's degree	25	40	16	12	7	1	0	65	19	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	17	13	6	0	0	64	19	2373
2011	Secondary or high school graduation certificate or equivalent or less	36	34	16	7	5	0	0	71	13	814
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	16	11	8	1	0	65	19	1435
2011	University certificate or diploma below the bachelor's level	28	34	21	11	5	0	1	63	16	299
2011	Bachelor's degree	28	41	15	10	6	0	0	69	16	2348
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	17	11	5	0	0	67	17	2358
2008	Secondary or high school graduation certificate or equivalent or less	34	38	13	9	5	0	0	73	14	871
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	14	10	7	0	0	69	17	1415
2008	University certificate or diploma below the bachelor's level	27	38	14	13	8	0	0	66	20	298
2008	Bachelor's degree	31	40	12	10	6	0	0	71	16	2158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	41	15	11	5	0	0	69	16	2003

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	27	15	9	6	5	0	69	16	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	24	16	12	10	4	0	60	23	969
2017	University certificate or diploma below the bachelor's level	33	18	19	11	13	5	1	54	26	192
2017	Bachelor's degree	29	26	20	12	10	4	0	57	22	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	27	19	12	9	4	1	58	23	2246
2014	Secondary or high school graduation certificate or equivalent or less	31	26	16	12	10	4	1	60	24	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	24	21	12	11	4	1	53	24	1246
2014	University certificate or diploma below the bachelor's level	23	26	22	13	12	4	0	51	26	221
2014	Bachelor's degree	24	27	20	14	11	4	0	53	26	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	27	19	14	11	4	0	54	26	2371
2011	Secondary or high school graduation certificate or equivalent or less	33	26	17	11	8	4	1	62	20	809
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23	18	16	12	4	0	53	29	1436
2011	University certificate or diploma below the bachelor's level	28	19	20	16	11	4	2	50	29	300
2011	Bachelor's degree	26	25	20	13	11	4	0	54	25	2349
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27	19	13	10	4	0	57	24	2361
2008	Secondary or high school graduation certificate or equivalent or less	33	27	15	13	6	5	1	64	20	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	27	17	12	11	5	0	59	23	1413
2008	University certificate or diploma below the bachelor's level	24	28	20	11	12	3	1	55	24	298
2008	Bachelor's degree	26	28	18	14	9	5	0	57	24	2163
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	28	17	13	8	6	1	58	23	2003

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	33	37	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	38	970
2017	University certificate or diploma below the bachelor's level	36	29	35	195
2017	Bachelor's degree	32	34	35	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	32	2244
2014	Secondary or high school graduation certificate or equivalent or less	30	35	35	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	37	1246
2014	University certificate or diploma below the bachelor's level	34	32	34	221
2014	Bachelor's degree	31	31	38	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	36	34	2373
2011	Secondary or high school graduation certificate or equivalent or less	30	35	35	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	36	1441
2011	University certificate or diploma below the bachelor's level	38	29	33	300
2011	Bachelor's degree	35	31	33	2352
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	32	2358

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	26	21	1	20	10	172
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	29	35	6	4	7	283
2017	University certificate or diploma below the bachelor's level	12	22	42	5	11	7	71
2017	Bachelor's degree	9	31	38	6	8	8	637
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	36	36	10	3	7	687
2014	Secondary or high school graduation certificate or equivalent or less	23	23	34	3	9999	17	199
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	26	43	7	9999	12	339
2014	University certificate or diploma below the bachelor's level	17	24	45	5	9999	10	78
2014	Bachelor's degree	8	32	37	11	9999	12	655
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	34	39	11	9999	7	693
2011	Secondary or high school graduation certificate or equivalent or less	25	26	31	2	9999	16	254
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	27	43	5	9999	10	453
2011	University certificate or diploma below the bachelor's level	16	27	41	7	9999	8	114
2011	Bachelor's degree	8	33	40	8	9999	10	833
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	36	37	11	9999	8	760

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	81	555
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	971
2017	University certificate or diploma below the bachelor's level	22	78	195
2017	Bachelor's degree	18	82	1987
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	2240
2014	Secondary or high school graduation certificate or equivalent or less	18	82	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	1240
2014	University certificate or diploma below the bachelor's level	24	76	220
2014	Bachelor's degree	20	80	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	2369

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	227
2017	University certificate or diploma below the bachelor's level	51	44
2017	Bachelor's degree	52	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	386
2014	Secondary or high school graduation certificate or equivalent or less	41	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	284
2014	University certificate or diploma below the bachelor's level	48	49
2014	Bachelor's degree	49	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	413

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	227
2017	University certificate or diploma below the bachelor's level	67	44
2017	Bachelor's degree	60	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	386
2014	Secondary or high school graduation certificate or equivalent or less	72	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	284
2014	University certificate or diploma below the bachelor's level	71	49
2014	Bachelor's degree	60	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	413

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	227
2017	University certificate or diploma below the bachelor's level	17	44
2017	Bachelor's degree	9	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	386
2014	Secondary or high school graduation certificate or equivalent or less	6	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	284
2014	Bachelor's degree	8	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	413

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	227
2017	Bachelor's degree	5	330
2014	Secondary or high school graduation certificate or equivalent or less	0	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	284
2014	Bachelor's degree	3	391

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	227
2017	Bachelor's degree	6	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	284
2014	University certificate or diploma below the bachelor's level	0	49
2014	Bachelor's degree	4	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	413

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	227
2017	Bachelor's degree	9	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	386
2014	Secondary or high school graduation certificate or equivalent or less	6	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	284
2014	Bachelor's degree	9	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	413

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	227
2017	Bachelor's degree	2	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	284
2014	University certificate or diploma below the bachelor's level	0	49
2014	Bachelor's degree	3	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	413

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	227
2017	University certificate or diploma below the bachelor's level	49	44
2017	Bachelor's degree	40	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	386
2014	Secondary or high school graduation certificate or equivalent or less	40	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	284
2014	University certificate or diploma below the bachelor's level	45	49
2014	Bachelor's degree	44	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	415

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	227
2017	University certificate or diploma below the bachelor's level	54	44
2017	Bachelor's degree	40	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	386
2014	Secondary or high school graduation certificate or equivalent or less	44	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	284
2014	University certificate or diploma below the bachelor's level	54	49
2014	Bachelor's degree	41	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	415

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	227
2017	University certificate or diploma below the bachelor's level	59	44
2017	Bachelor's degree	47	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	386
2014	Secondary or high school graduation certificate or equivalent or less	49	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	284
2014	University certificate or diploma below the bachelor's level	38	49
2014	Bachelor's degree	41	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	415

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	227
2017	University certificate or diploma below the bachelor's level	35	44
2017	Bachelor's degree	35	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	386
2014	Secondary or high school graduation certificate or equivalent or less	44	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	284
2014	University certificate or diploma below the bachelor's level	34	49
2014	Bachelor's degree	34	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	415

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	227
2017	University certificate or diploma below the bachelor's level	27	44
2017	Bachelor's degree	36	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	386
2014	Secondary or high school graduation certificate or equivalent or less	29	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	284
2014	University certificate or diploma below the bachelor's level	28	49
2014	Bachelor's degree	32	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	415

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	227
2017	University certificate or diploma below the bachelor's level	62	44
2017	Bachelor's degree	54	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	386
2014	Secondary or high school graduation certificate or equivalent or less	55	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	284
2014	University certificate or diploma below the bachelor's level	46	49
2014	Bachelor's degree	54	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	415

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	227
2017	University certificate or diploma below the bachelor's level	31	44
2017	Bachelor's degree	32	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	386
2014	Secondary or high school graduation certificate or equivalent or less	29	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	284
2014	University certificate or diploma below the bachelor's level	24	49
2014	Bachelor's degree	34	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	415

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	103
2017	Bachelor's degree	2	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	386
2014	University certificate or diploma below the bachelor's level	0	49
2014	Bachelor's degree	2	391

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	227
2017	Bachelor's degree	4	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	284
2014	Bachelor's degree	7	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	415

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	227
2017	University certificate or diploma below the bachelor's level	16	44
2017	Bachelor's degree	12	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	386
2014	Secondary or high school graduation certificate or equivalent or less	7	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	284
2014	University certificate or diploma below the bachelor's level	16	49
2014	Bachelor's degree	14	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	415

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	227
2017	University certificate or diploma below the bachelor's level	50	44
2017	Bachelor's degree	43	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	386
2014	Secondary or high school graduation certificate or equivalent or less	49	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	284
2014	University certificate or diploma below the bachelor's level	57	49
2014	Bachelor's degree	41	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	415

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	227
2017	University certificate or diploma below the bachelor's level	28	44
2017	Bachelor's degree	28	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	386
2014	Secondary or high school graduation certificate or equivalent or less	28	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	284
2014	University certificate or diploma below the bachelor's level	28	49
2014	Bachelor's degree	28	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	415

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	227
2017	University certificate or diploma below the bachelor's level	15	44
2017	Bachelor's degree	15	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	386
2014	Secondary or high school graduation certificate or equivalent or less	14	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	284
2014	University certificate or diploma below the bachelor's level	17	49
2014	Bachelor's degree	11	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	415

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	227
2017	University certificate or diploma below the bachelor's level	51	44
2017	Bachelor's degree	57	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	386
2014	Secondary or high school graduation certificate or equivalent or less	52	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	285
2014	University certificate or diploma below the bachelor's level	58	49
2014	Bachelor's degree	56	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	413

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	227
2017	University certificate or diploma below the bachelor's level	42	44
2017	Bachelor's degree	29	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	386
2014	Secondary or high school graduation certificate or equivalent or less	20	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	285
2014	University certificate or diploma below the bachelor's level	33	49
2014	Bachelor's degree	29	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	413

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	227
2017	Bachelor's degree	9	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	386
2014	Secondary or high school graduation certificate or equivalent or less	9	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	285
2014	University certificate or diploma below the bachelor's level	20	49
2014	Bachelor's degree	9	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	413

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	227
2017	University certificate or diploma below the bachelor's level	21	44
2017	Bachelor's degree	17	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	386
2014	Secondary or high school graduation certificate or equivalent or less	23	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	285
2014	University certificate or diploma below the bachelor's level	24	49
2014	Bachelor's degree	14	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	413

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	227
2017	Bachelor's degree	13	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	386
2014	Secondary or high school graduation certificate or equivalent or less	11	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	285
2014	University certificate or diploma below the bachelor's level	12	49
2014	Bachelor's degree	10	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	413

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	227
2017	Bachelor's degree	5	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	386
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	285
2014	Bachelor's degree	5	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	413

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	227
2017	Bachelor's degree	11	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	386
2014	Secondary or high school graduation certificate or equivalent or less	10	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	285
2014	Bachelor's degree	14	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	413

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	227
2017	University certificate or diploma below the bachelor's level	15	44
2017	Bachelor's degree	12	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	386
2014	Secondary or high school graduation certificate or equivalent or less	9	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	285
2014	University certificate or diploma below the bachelor's level	22	49
2014	Bachelor's degree	12	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	413

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	103
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	227
2017	University certificate or diploma below the bachelor's level	24	44
2017	Bachelor's degree	21	331
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	386
2014	Secondary or high school graduation certificate or equivalent or less	26	121
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	285
2014	University certificate or diploma below the bachelor's level	15	49
2014	Bachelor's degree	25	391
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	413

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	201
2017	Bachelor's degree	8	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	362
2014	Secondary or high school graduation certificate or equivalent or less	14	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	261
2014	University certificate or diploma below the bachelor's level	23	45
2014	Bachelor's degree	10	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	386

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	201
2017	Bachelor's degree	25	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	362
2014	Secondary or high school graduation certificate or equivalent or less	15	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	261
2014	University certificate or diploma below the bachelor's level	13	45
2014	Bachelor's degree	23	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	386

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	201
2017	University certificate or diploma below the bachelor's level	17	41
2017	Bachelor's degree	8	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	362
2014	Secondary or high school graduation certificate or equivalent or less	7	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	261
2014	University certificate or diploma below the bachelor's level	11	45
2014	Bachelor's degree	9	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	386

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	201
2017	Bachelor's degree	10	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	362
2014	Secondary or high school graduation certificate or equivalent or less	5	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	261
2014	University certificate or diploma below the bachelor's level	10	45
2014	Bachelor's degree	9	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	386

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	201
2017	University certificate or diploma below the bachelor's level	11	41
2017	Bachelor's degree	9	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	362
2014	Secondary or high school graduation certificate or equivalent or less	11	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	261
2014	University certificate or diploma below the bachelor's level	15	45
2014	Bachelor's degree	13	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	386

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	201
2017	University certificate or diploma below the bachelor's level	14	41
2017	Bachelor's degree	10	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	362
2014	Secondary or high school graduation certificate or equivalent or less	7	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	261
2014	Bachelor's degree	11	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	386

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	201
2017	University certificate or diploma below the bachelor's level	13	41
2017	Bachelor's degree	14	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	362
2014	Secondary or high school graduation certificate or equivalent or less	14	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	261
2014	University certificate or diploma below the bachelor's level	9	45
2014	Bachelor's degree	11	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	386

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	201
2017	University certificate or diploma below the bachelor's level	16	41
2017	Bachelor's degree	10	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	362
2014	Secondary or high school graduation certificate or equivalent or less	12	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	261
2014	Bachelor's degree	11	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	386

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	201
2017	University certificate or diploma below the bachelor's level	14	41
2017	Bachelor's degree	12	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	362
2014	Secondary or high school graduation certificate or equivalent or less	5	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	261
2014	University certificate or diploma below the bachelor's level	16	45
2014	Bachelor's degree	11	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	386

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	201
2017	University certificate or diploma below the bachelor's level	25	41
2017	Bachelor's degree	26	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	362
2014	Secondary or high school graduation certificate or equivalent or less	24	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	261
2014	University certificate or diploma below the bachelor's level	13	45
2014	Bachelor's degree	30	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	386

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	201
2017	University certificate or diploma below the bachelor's level	16	41
2017	Bachelor's degree	8	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	362
2014	Secondary or high school graduation certificate or equivalent or less	11	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	261
2014	Bachelor's degree	10	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	386

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	201
2017	University certificate or diploma below the bachelor's level	49	41
2017	Bachelor's degree	41	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	362
2014	Secondary or high school graduation certificate or equivalent or less	47	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	261
2014	University certificate or diploma below the bachelor's level	37	45
2014	Bachelor's degree	49	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	386

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	201
2014	Secondary or high school graduation certificate or equivalent or less	0	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	261
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	386

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	201
2017	University certificate or diploma below the bachelor's level	54	41
2017	Bachelor's degree	54	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	362
2014	Secondary or high school graduation certificate or equivalent or less	55	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	261
2014	University certificate or diploma below the bachelor's level	46	45
2014	Bachelor's degree	55	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	386

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	201
2017	University certificate or diploma below the bachelor's level	0	41
2017	Bachelor's degree	2	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	362

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	94
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	201
2017	University certificate or diploma below the bachelor's level	15	41
2017	Bachelor's degree	16	317
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	362
2014	Secondary or high school graduation certificate or equivalent or less	11	118
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	261
2014	Bachelor's degree	12	372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	386

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	93	7	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	9	225
2017	University certificate or diploma below the bachelor's level	87	13	45
2017	Bachelor's degree	92	8	330
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	93	7	386

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	18	19	6	8	22	6	54	19	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	20	20	7	9	19	6	51	22	969
2017	University certificate or diploma below the bachelor's level	17	19	18	6	9	25	6	52	21	195
2017	Bachelor's degree	13	16	19	7	8	29	8	47	24	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	17	7	8	31	8	47	26	2249
2014	Secondary or high school graduation certificate or equivalent or less	17	18	19	7	6	25	8	52	20	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	20	21	7	8	24	6	48	23	1245
2014	University certificate or diploma below the bachelor's level	11	23	24	6	10	18	7	46	21	220
2014	Bachelor's degree	13	16	19	8	7	29	8	46	24	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	15	17	7	7	33	9	46	24	2373

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	23	16	4	8	7	1	69	13	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	17	6	7	7	2	67	14	969
2017	University certificate or diploma below the bachelor's level	31	27	18	7	5	11	1	67	13	195
2017	Bachelor's degree	26	33	17	7	6	11	1	67	14	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	17	7	6	12	1	65	15	2242
2014	Secondary or high school graduation certificate or equivalent or less	26	28	18	6	5	14	3	65	12	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	30	20	7	7	13	2	61	16	1246
2014	University certificate or diploma below the bachelor's level	20	31	25	7	6	11	1	57	14	220
2014	Bachelor's degree	22	29	20	7	5	16	2	61	15	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	26	19	8	5	18	2	59	17	2370
2011	Secondary or high school graduation certificate or equivalent or less	35	32	15	7	4	8	0	72	12	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	30	19	7	6	7	0	66	13	1440
2011	University certificate or diploma below the bachelor's level	26	34	17	12	5	5	1	63	19	300
2011	Bachelor's degree	27	34	16	8	5	9	0	68	14	2353
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	32	18	7	5	11	0	65	14	2354

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	46	9	4	1	2	5	85	5	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	46	12	4	2	2	1	82	6	970
2017	University certificate or diploma below the bachelor's level	34	49	7	6	1	1	3	86	7	195
2017	Bachelor's degree	25	50	9	7	3	2	5	80	10	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	52	9	6	2	1	5	82	8	2248
2014	Secondary or high school graduation certificate or equivalent or less	29	48	12	4	1	3	4	83	5	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	52	10	5	1	2	1	83	6	1244
2014	University certificate or diploma below the bachelor's level	25	50	11	8	3	1	2	77	11	221
2014	Bachelor's degree	26	51	10	6	1	2	4	81	8	2091
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	51	11	7	2	2	4	80	9	2371
2011	Secondary or high school graduation certificate or equivalent or less	31	51	9	3	1	2	2	85	5	812
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	50	11	6	2	1	1	81	8	1439
2011	University certificate or diploma below the bachelor's level	30	45	14	6	1	1	4	79	7	300
2011	Bachelor's degree	23	52	9	8	2	1	4	80	11	2346
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	52	10	8	2	1	4	79	11	2357
2008	Secondary or high school graduation certificate or equivalent or less	30	45	11	6	2	3	2	80	9	873
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	46	12	7	4	2	2	76	12	1414
2008	University certificate or diploma below the bachelor's level	31	44	9	7	4	3	2	79	11	298
2008	Bachelor's degree	23	47	10	10	4	2	5	75	15	2165
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	48	10	9	4	2	6	75	15	2003

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	27	19	6	3	21	8	60	14	555
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	19	28	7	5	19	7	45	17	968
2017	University certificate or diploma below the bachelor's level	12	22	24	6	5	22	11	49	16	194
2017	Bachelor's degree	8	20	21	6	5	30	10	47	19	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	22	21	8	5	29	8	46	20	2244
2014	Secondary or high school graduation certificate or equivalent or less	13	21	25	6	3	23	8	50	13	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	22	28	7	6	20	9	43	18	1245
2014	University certificate or diploma below the bachelor's level	7	22	31	8	5	15	11	40	18	221
2014	Bachelor's degree	8	17	23	9	5	27	10	40	23	2090
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	19	22	10	6	27	9	41	25	2370
2011	Secondary or high school graduation certificate or equivalent or less	12	25	23	7	5	21	7	52	17	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	21	25	8	7	21	6	44	21	1434
2011	University certificate or diploma below the bachelor's level	8	22	28	10	7	18	7	40	22	300
2011	Bachelor's degree	6	18	24	9	5	28	9	40	22	2347
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	24	9	4	30	8	40	21	2355

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	27	9	3	1	9	5	85	5	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	29	12	3	2	8	1	82	5	967
2017	University certificate or diploma below the bachelor's level	43	29	11	4	4	7	3	80	8	195
2017	Bachelor's degree	39	31	10	3	1	10	5	82	6	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	31	11	4	2	10	5	80	8	2249
2014	Secondary or high school graduation certificate or equivalent or less	42	31	14	3	1	7	3	81	4	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	34	13	4	2	9	2	80	6	1246
2014	University certificate or diploma below the bachelor's level	29	35	16	6	2	9	3	73	9	221
2014	Bachelor's degree	37	31	12	3	2	9	5	80	6	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	12	4	2	12	5	79	7	2372
2011	Secondary or high school graduation certificate or equivalent or less	43	30	11	4	2	8	2	81	7	813
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	13	5	2	9	2	78	8	1437
2011	University certificate or diploma below the bachelor's level	37	28	19	3	2	9	3	74	5	300
2011	Bachelor's degree	36	32	12	5	2	9	4	78	8	2351
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	31	12	4	2	11	4	78	7	2356
2008	Secondary or high school graduation certificate or equivalent or less	40	31	13	4	1	9	2	80	6	874
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	31	14	3	3	10	2	78	6	1413
2008	University certificate or diploma below the bachelor's level	34	37	10	5	4	8	2	79	10	298
2008	Bachelor's degree	34	31	12	5	2	12	5	78	8	2161
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	11	5	2	13	6	79	8	2004

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	29	12	3	1	13	4	80	5	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	16	5	3	11	1	73	8	968
2017	University certificate or diploma below the bachelor's level	34	27	14	4	3	14	3	74	9	194
2017	Bachelor's degree	30	30	14	4	2	15	5	75	8	1988
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31	14	6	3	15	4	71	11	2242
2014	Secondary or high school graduation certificate or equivalent or less	32	34	17	2	1	10	3	76	4	661
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	16	6	2	12	2	71	10	1243
2014	University certificate or diploma below the bachelor's level	25	29	20	6	4	14	3	64	12	220
2014	Bachelor's degree	27	31	15	4	3	15	5	72	9	2087
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	32	14	6	3	16	4	71	12	2369
2011	Secondary or high school graduation certificate or equivalent or less	33	32	14	4	3	12	2	76	8	810
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	31	16	6	4	11	1	70	11	1439
2011	University certificate or diploma below the bachelor's level	30	29	16	5	6	10	3	68	13	298
2011	Bachelor's degree	28	31	15	6	3	15	4	71	11	2344
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	16	5	3	16	4	70	10	2350
2008	Secondary or high school graduation certificate or equivalent or less	33	31	15	6	3	9	3	73	10	872
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	29	14	6	5	8	3	72	13	1416
2008	University certificate or diploma below the bachelor's level	29	34	15	9	3	5	5	70	14	297
2008	Bachelor's degree	33	30	14	6	3	9	5	73	11	2164
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	14	7	3	12	6	71	12	2005

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	92	552
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	90	968
2017	University certificate or diploma below the bachelor's level	12	88	195
2017	Bachelor's degree	9	91	1990
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	2240
2014	Secondary or high school graduation certificate or equivalent or less	7	93	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	92	1240
2014	University certificate or diploma below the bachelor's level	12	88	219
2014	Bachelor's degree	7	93	2083
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	2361

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	97
2017	University certificate or diploma below the bachelor's level	24	25
2017	Bachelor's degree	36	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	217
2014	Secondary or high school graduation certificate or equivalent or less	43	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	99
2014	University certificate or diploma below the bachelor's level	24	24
2014	Bachelor's degree	37	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	182

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	97
2017	University certificate or diploma below the bachelor's level	88	25
2017	Bachelor's degree	75	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	217
2014	Secondary or high school graduation certificate or equivalent or less	74	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	99
2014	University certificate or diploma below the bachelor's level	84	24
2014	Bachelor's degree	77	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	182

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	3	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	99
2014	Bachelor's degree	6	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	182

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43
2017	University certificate or diploma below the bachelor's level	25
2014	Secondary or high school graduation certificate or equivalent or less	45
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	182

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	97
2017	Bachelor's degree	10	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	99
2014	University certificate or diploma below the bachelor's level	0	24
2014	Bachelor's degree	8	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	182

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	97
2017	University certificate or diploma below the bachelor's level	0	25
2017	Bachelor's degree	6	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	99
2014	Bachelor's degree	6	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	182

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	97
2017	Bachelor's degree	6	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	99
2014	Bachelor's degree	7	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	182

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	95
2017	University certificate or diploma below the bachelor's level	29	25
2017	Bachelor's degree	27	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	217
2014	Secondary or high school graduation certificate or equivalent or less	14	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	99
2014	University certificate or diploma below the bachelor's level	36	24
2014	Bachelor's degree	22	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	181

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	95
2017	University certificate or diploma below the bachelor's level	25	25
2017	Bachelor's degree	18	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	217
2014	Secondary or high school graduation certificate or equivalent or less	10	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	99
2014	Bachelor's degree	12	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	181

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	95
2017	Bachelor's degree	14	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	99
2014	University certificate or diploma below the bachelor's level	26	24
2014	Bachelor's degree	15	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	181

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	5	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	217
2014	Secondary or high school graduation certificate or equivalent or less	10	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	99
2014	Bachelor's degree	5	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	181

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	95
2017	Bachelor's degree	20	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	217
2014	Secondary or high school graduation certificate or equivalent or less	36	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	99
2014	Bachelor's degree	27	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	181

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	95
2017	University certificate or diploma below the bachelor's level	28	25
2017	Bachelor's degree	24	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	217
2014	Secondary or high school graduation certificate or equivalent or less	13	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	99
2014	Bachelor's degree	24	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	181

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	95
2017	University certificate or diploma below the bachelor's level	25
2014	University certificate or diploma below the bachelor's level	24

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	95
2017	University certificate or diploma below the bachelor's level	0	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	217

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	95
2017	Bachelor's degree	7	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	99
2014	Bachelor's degree	8	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	181

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	95
2017	Bachelor's degree	22	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	99
2014	Bachelor's degree	15	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	181

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	95
2017	University certificate or diploma below the bachelor's level	25

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	95
2017	Bachelor's degree	14	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	217
2014	Secondary or high school graduation certificate or equivalent or less	18	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	99
2014	University certificate or diploma below the bachelor's level	28	24
2014	Bachelor's degree	14	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	181

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	95
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	217
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	99
2014	University certificate or diploma below the bachelor's level	24
2014	Bachelor's degree	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	181

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	95
2017	University certificate or diploma below the bachelor's level	21	25
2017	Bachelor's degree	16	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	217
2014	Secondary or high school graduation certificate or equivalent or less	41	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	99
2014	University certificate or diploma below the bachelor's level	42	24
2014	Bachelor's degree	25	129
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	181

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	95
2017	University certificate or diploma below the bachelor's level	39	25
2017	Bachelor's degree	29	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	218
2014	Secondary or high school graduation certificate or equivalent or less	24	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	99
2014	University certificate or diploma below the bachelor's level	29	24
2014	Bachelor's degree	24	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	183

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	95
2017	Bachelor's degree	10	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	218
2014	Secondary or high school graduation certificate or equivalent or less	18	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	99
2014	University certificate or diploma below the bachelor's level	27	24
2014	Bachelor's degree	13	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	183

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	95
2017	Bachelor's degree	3	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	218
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	99
2014	Bachelor's degree	5	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	183

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	95
2017	Bachelor's degree	8	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	218
2014	Secondary or high school graduation certificate or equivalent or less	25	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	99
2014	Bachelor's degree	12	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	183

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	95
2017	Bachelor's degree	6	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	218
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	99
2014	Bachelor's degree	4	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	183

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	95
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	218
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	99
2014	Bachelor's degree	4	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	183

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	95
2017	Bachelor's degree	8	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	218
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	99
2014	Bachelor's degree	9	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	183

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	95
2017	Bachelor's degree	9	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	218
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	99
2014	Bachelor's degree	5	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	183

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	95
2017	University certificate or diploma below the bachelor's level	44	25
2017	Bachelor's degree	57	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	218
2014	Secondary or high school graduation certificate or equivalent or less	54	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	99
2014	University certificate or diploma below the bachelor's level	35	24
2014	Bachelor's degree	57	127
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	183

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	86
2017	Bachelor's degree	7	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	212
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	89
2014	Bachelor's degree	6	122

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	39
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	86
2017	Bachelor's degree	22	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	212
2014	Secondary or high school graduation certificate or equivalent or less	20	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	89
2014	Bachelor's degree	16	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	169

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	6	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	212
2014	Secondary or high school graduation certificate or equivalent or less	0	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	89
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	169

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	39
2017	University certificate or diploma below the bachelor's level	0	24
2017	Bachelor's degree	3	171
2014	Secondary or high school graduation certificate or equivalent or less	0	40

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	24
2017	Bachelor's degree	5	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	212
2014	Bachelor's degree	6	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	169

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	86
2017	Bachelor's degree	15	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	212
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	89
2014	Bachelor's degree	7	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	169

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	86
2017	Bachelor's degree	12	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	212
2014	Secondary or high school graduation certificate or equivalent or less	20	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	89
2014	Bachelor's degree	12	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	169

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	86
2017	Bachelor's degree	10	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	212
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	89
2014	Bachelor's degree	7	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	169

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	39
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	86
2017	Bachelor's degree	25	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	212
2014	Secondary or high school graduation certificate or equivalent or less	24	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	89
2014	Bachelor's degree	26	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	169

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	86
2017	Bachelor's degree	6	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	212
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	89
2014	Bachelor's degree	10	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	169

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	39
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	86
2017	University certificate or diploma below the bachelor's level	29	24
2017	Bachelor's degree	37	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	212
2014	Secondary or high school graduation certificate or equivalent or less	48	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	89
2014	University certificate or diploma below the bachelor's level	41	22
2014	Bachelor's degree	52	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	169

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	39
2017	Bachelor's degree	3	171
2014	Secondary or high school graduation certificate or equivalent or less	0	40
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	169

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	39
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	86
2017	University certificate or diploma below the bachelor's level	71	24
2017	Bachelor's degree	59	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	212
2014	Secondary or high school graduation certificate or equivalent or less	58	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	89
2014	University certificate or diploma below the bachelor's level	44	22
2014	Bachelor's degree	67	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	169

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	24

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	86
2017	Bachelor's degree	12	171
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	212
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	89
2014	Bachelor's degree	13	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	169

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	88	12	43
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	92	8	97
2017	University certificate or diploma below the bachelor's level	80	20	25
2017	Bachelor's degree	84	16	174
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	9	217

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	15	19	2	4	27	8	62	9	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	18	25	3	4	25	6	55	9	966
2017	University certificate or diploma below the bachelor's level	19	14	20	2	4	30	10	56	10	195
2017	Bachelor's degree	14	16	19	3	3	38	8	54	11	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	15	18	3	4	38	8	53	13	2247
2014	Secondary or high school graduation certificate or equivalent or less	21	16	22	2	2	29	8	59	7	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	19	23	3	3	29	8	53	10	1244
2014	University certificate or diploma below the bachelor's level	13	19	27	4	5	22	11	47	13	220
2014	Bachelor's degree	13	14	20	2	2	38	9	52	9	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	13	18	3	3	40	9	52	12	2370

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	25	14	2	5	10	2	77	7	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	29	18	3	3	11	1	72	7	968
2017	University certificate or diploma below the bachelor's level	32	27	19	4	3	13	3	70	8	195
2017	Bachelor's degree	29	34	16	4	3	14	1	74	7	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33	17	4	3	14	1	72	8	2241
2014	Secondary or high school graduation certificate or equivalent or less	31	25	19	2	2	18	3	70	5	662
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	29	21	4	2	16	2	67	7	1244
2014	University certificate or diploma below the bachelor's level	20	31	24	4	2	16	3	63	7	220
2014	Bachelor's degree	26	29	18	3	2	19	2	70	7	2089
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	28	18	4	3	21	2	68	9	2373
2011	Secondary or high school graduation certificate or equivalent or less	40	32	13	4	1	9	0	80	6	811
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	15	4	3	8	0	76	7	1437
2011	University certificate or diploma below the bachelor's level	36	26	20	6	3	8	0	69	9	298
2011	Bachelor's degree	35	35	14	3	2	10	0	78	6	2345
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	14	4	3	12	0	76	8	2353

Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	25	20	13	17	0	3	49	31	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	20	20	15	24	0	1	41	39	971
2017	University certificate or diploma below the bachelor's level	15	19	18	20	26	0	2	35	47	192
2017	Bachelor's degree	14	24	22	15	22	1	2	40	38	1990
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26	19	14	20	0	2	45	35	2242

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	32	25	13	9	1	53	22	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	26	14	10	1	50	24	967
2017	University certificate or diploma below the bachelor's level	17	26	24	17	14	3	44	31	193
2017	Bachelor's degree	13	26	27	18	15	1	39	33	1991
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	27	28	18	13	0	41	31	2244

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	27	22	11	6	0	2	60	18	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	29	20	14	7	1	3	58	21	966
2017	University certificate or diploma below the bachelor's level	23	31	16	13	12	1	4	56	27	194
2017	Bachelor's degree	18	31	23	15	10	1	2	50	26	1987
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31	26	15	10	1	2	49	25	2240

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	22	21	11	14	1	2	53	25	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	21	13	16	1	2	48	30	966
2017	University certificate or diploma below the bachelor's level	15	30	17	19	15	1	3	47	35	190
2017	Bachelor's degree	15	22	24	20	16	1	2	38	37	1992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	25	18	16	1	2	40	34	2245

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	19	9	3	2	0	12	84	6	553
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	19	11	3	4	1	13	80	8	966
2017	University certificate or diploma below the bachelor's level	41	24	11	6	5	0	11	74	13	191
2017	Bachelor's degree	37	27	15	6	6	1	8	70	13	1988
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	28	18	8	7	1	7	65	16	2240

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	29	22	7	4	0	1	66	12	553
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	19	8	8	0	1	65	16	965
2017	University certificate or diploma below the bachelor's level	23	34	22	13	7	1	1	58	19	195
2017	Bachelor's degree	25	30	22	12	9	0	1	56	22	1987
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	32	23	13	9	0	0	54	23	2240

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	34	14	9	4	1	2	71	14	553
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	30	19	9	6	1	2	65	15	965
2017	University certificate or diploma below the bachelor's level	25	37	19	11	4	1	3	65	16	194
2017	Bachelor's degree	23	34	21	13	7	1	1	58	20	1985
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	32	25	12	8	0	1	54	21	2241

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	31	20	12	5	1	2	63	17	551
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	23	12	6	1	2	58	19	965
2017	University certificate or diploma below the bachelor's level	25	28	18	17	6	2	4	57	24	194
2017	Bachelor's degree	18	32	24	15	9	1	1	51	24	1983
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	24	14	9	0	2	53	23	2237

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	30	17	8	6	1	2	68	14	555
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	18	11	6	1	2	64	17	961
2017	University certificate or diploma below the bachelor's level	29	29	15	16	5	2	4	62	22	195
2017	Bachelor's degree	23	32	21	12	9	0	2	57	21	1984
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	34	21	11	9	0	2	58	20	2240

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	30	20	7	5	1	2	66	13	548
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	31	18	10	6	1	3	65	16	961
2017	University certificate or diploma below the bachelor's level	26	31	19	13	5	1	5	60	20	193
2017	Bachelor's degree	26	32	23	10	7	1	2	59	17	1986
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	34	21	10	6	1	2	63	16	2232

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	22	10	3	2	0	2	84	6	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	23	11	4	4	1	2	80	8	969
2017	University certificate or diploma below the bachelor's level	49	25	13	6	5	0	2	76	11	195
2017	Bachelor's degree	48	26	13	7	4	0	2	75	12	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	28	16	7	5	0	1	71	13	2244

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	11	4	4	4	2	6	87	9	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	11	8	5	3	1	4	84	8	968
2017	University certificate or diploma below the bachelor's level	65	15	6	6	5	0	2	82	12	195
2017	Bachelor's degree	68	14	5	4	3	1	4	87	8	1990
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	14	6	4	4	1	3	85	9	2246

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	27	10	4	4	1	4	81	9	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	25	12	4	2	0	3	81	7	970
2017	University certificate or diploma below the bachelor's level	55	28	9	2	2	0	3	86	4	195
2017	Bachelor's degree	51	29	11	5	2	0	3	82	7	1990
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	29	8	3	3	0	2	85	6	2245

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	22	8	3	5	1	4	83	8	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	19	8	6	4	1	3	82	10	965
2017	University certificate or diploma below the bachelor's level	56	23	7	6	6	0	3	81	12	195
2017	Bachelor's degree	55	22	11	6	5	0	2	79	11	1987
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	21	10	6	6	0	2	78	12	2247

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	12	5	1	1	1	25	91	3	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	9	4	3	1	0	27	89	5	968
2017	University certificate or diploma below the bachelor's level	54	15	3	2	2	0	24	92	4	195
2017	Bachelor's degree	48	13	5	3	1	0	29	87	5	1987
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	16	5	2	1	0	26	88	5	2244

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	14	7	1	1	1	7	91	2	549
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	17	6	3	1	1	8	90	4	965
2017	University certificate or diploma below the bachelor's level	57	23	5	4	3	0	8	88	7	193
2017	Bachelor's degree	58	22	8	3	2	1	6	87	5	1984
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	20	7	2	1	0	7	89	3	2231

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	17	10	4	3	1	6	81	8	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	18	8	4	5	1	4	82	10	969
2017	University certificate or diploma below the bachelor's level	55	21	10	2	5	2	6	82	7	194
2017	Bachelor's degree	59	20	8	4	4	1	4	83	9	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	16	6	3	4	1	4	86	8	2245

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	29	13	5	1	1	3	80	7	557
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	29	11	5	2	0	3	81	7	969
2017	University certificate or diploma below the bachelor's level	50	33	9	3	2	1	2	86	5	193
2017	Bachelor's degree	46	32	13	5	2	1	3	80	7	1989
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	29	11	4	1	0	3	84	5	2238

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	33	36	7	5	1	1	50	13	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	34	12	7	1	0	46	20	968
2017	University certificate or diploma below the bachelor's level	12	32	36	9	10	2	0	44	19	194
2017	Bachelor's degree	9	31	39	15	6	0	0	40	21	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	30	39	14	7	0	0	39	21	2244

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	18	38	26	9	0	0	35	26	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	17	40	22	10	0	1	32	27	970
2017	University certificate or diploma below the bachelor's level	10	20	45	18	5	1	1	23	31	195
2017	Bachelor's degree	9	21	41	20	9	0	0	29	30	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	42	22	7	0	0	29	29	2244

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	37	13	3	5	3	77	9	558
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	14	6	5	3	73	12	967
2017	University certificate or diploma below the bachelor's level	38	35	12	8	5	2	75	13	196
2017	Bachelor's degree	34	41	12	6	5	2	77	11	1994
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	43	13	7	5	2	75	12	2246

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	36	16	9	8	3	66	18	556
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	38	15	13	10	1	62	23	969
2017	University certificate or diploma below the bachelor's level	23	36	15	12	11	2	61	24	196
2017	Bachelor's degree	19	41	15	14	10	2	61	24	1993
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	41	15	15	10	1	59	26	2246

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	82	554
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	75	970
2017	University certificate or diploma below the bachelor's level	31	69	195
2017	Bachelor's degree	19	81	1990
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	81	2246
2014	Secondary or high school graduation certificate or equivalent or less	15	85	663
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	82	1243
2014	University certificate or diploma below the bachelor's level	23	77	220
2014	Bachelor's degree	15	85	2083
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	2364

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	23	98
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	21	249
2017	University certificate or diploma below the bachelor's level	86	14	64
2017	Bachelor's degree	82	18	376
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	83	17	423
2014	Secondary or high school graduation certificate or equivalent or less	80	20	103
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	24	232
2014	University certificate or diploma below the bachelor's level	77	23	51
2014	Bachelor's degree	82	18	320
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	19	416

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	34	15	6	2	1	0	77	8	79
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	30	5	7	3	0	0	85	10	196
2017	University certificate or diploma below the bachelor's level	55	35	2	3	2	2	2	93	5	56
2017	Bachelor's degree	51	33	6	6	3	1	0	85	10	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	32	6	10	3	0	1	81	13	351
2014	Secondary or high school graduation certificate or equivalent or less	47	36	2	7	4	1	2	86	11	84
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	8	10	2	1	0	80	12	178
2014	University certificate or diploma below the bachelor's level	52	37	5	7	0	0	0	89	7	41
2014	Bachelor's degree	51	30	9	6	1	0	2	83	8	263
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	32	5	5	4	0	0	87	8	339

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	22	17	8	11	3	3	39	61	559
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	23	17	14	13	3	1	30	70	972
2017	University certificate or diploma below the bachelor's level	29	17	21	13	18	1	0	29	71	196
2017	Bachelor's degree	22	23	22	13	16	4	1	23	77	1996
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	24	20	13	15	4	1	24	76	2249

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	313
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	638
2017	University certificate or diploma below the bachelor's level	31	137
2017	Bachelor's degree	23	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	1601

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	313
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	638
2017	University certificate or diploma below the bachelor's level	44	137
2017	Bachelor's degree	41	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	1601

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	313
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	638
2017	University certificate or diploma below the bachelor's level	15	137
2017	Bachelor's degree	22	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	1601

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	313
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	638
2017	University certificate or diploma below the bachelor's level	47	137
2017	Bachelor's degree	45	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	1601

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	313
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	638
2017	University certificate or diploma below the bachelor's level	10	137
2017	Bachelor's degree	8	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	1601

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	313
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	638
2017	University certificate or diploma below the bachelor's level	37	137
2017	Bachelor's degree	42	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	1601

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	49	14	9	8	12	302
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	48	16	11	5	16	624
2017	University certificate or diploma below the bachelor's level	4	41	15	11	5	25	131
2017	Bachelor's degree	4	44	21	11	5	16	1435
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	42	21	12	6	16	1575

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	21	18	14	20	8	7	39	40	316
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	23	17	15	26	2	8	36	45	637
2017	University certificate or diploma below the bachelor's level	9	21	15	20	24	3	8	34	49	137
2017	Bachelor's degree	10	20	14	20	25	2	8	34	50	1466
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	22	16	18	26	2	7	34	49	1608

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	13	11	13	52	3	5	17	71	317
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	10	10	20	50	2	6	13	76	637
2017	University certificate or diploma below the bachelor's level	3	4	10	17	57	2	7	8	81	137
2017	Bachelor's degree	2	8	10	19	53	3	6	11	78	1463
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	8	11	17	52	3	7	11	77	1606

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Health Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me