2017 Public Service Employee Survey Results for Health Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 47 6 14 5 0 0 75 19 1654
2017 Does not provide services to public 34 48 4 10 4 0 0 82 14 4337
2014 Provides services to public 25 48 6 14 6 0 0 74 21 1866
2014 Does not provide services to public 31 49 5 12 4 0 0 79 16 4758
2011 Provides services to public 34 47 5 11 4 0 0 81 14 2074
2011 Does not provide services to public 37 47 4 9 3 0 0 85 12 5179
2008 Provides services to public 37 45 4 10 4 0 0 82 14 2143
2008 Does not provide services to public 42 44 3 8 2 0 0 87 10 4631

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 26 5 4 3 1 1 88 6 1649
2017 Does not provide services to public 71 19 4 3 1 1 1 91 4 4333
2014 Provides services to public 61 26 5 4 2 0 1 88 6 1866
2014 Does not provide services to public 69 21 4 3 1 1 1 91 4 4757
2011 Provides services to public 69 21 4 3 2 1 1 91 5 2074
2011 Does not provide services to public 72 18 3 3 1 1 1 93 4 5176
2008 Provides services to public 69 20 3 4 3 1 1 90 7 2141
2008 Does not provide services to public 75 17 3 3 1 1 1 93 4 4621

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 18 6 7 4 0 2 83 11 1651
2017 Does not provide services to public 67 17 5 6 3 0 1 86 10 4330
2014 Provides services to public 64 19 6 7 3 0 1 84 10 1866
2014 Does not provide services to public 65 18 5 6 4 0 1 85 10 4753
2011 Provides services to public 66 17 4 7 4 0 1 85 11 2074
2011 Does not provide services to public 69 16 4 6 4 0 1 86 10 5176
2008 Provides services to public 66 17 5 7 4 0 1 85 11 2143
2008 Does not provide services to public 69 15 4 7 4 0 1 85 10 4620

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 8 12 8 0 0 72 20 1653
2017 Does not provide services to public 39 34 7 12 7 0 0 74 19 4335
2014 Provides services to public 35 36 7 14 8 0 0 71 21 1864
2014 Does not provide services to public 38 33 7 13 8 0 0 72 21 4753
2011 Provides services to public 40 37 8 9 5 0 0 77 14 2074
2011 Does not provide services to public 43 36 8 8 5 0 0 79 14 5174

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 40 12 16 8 0 0 64 24 1653
2017 Does not provide services to public 28 39 12 13 7 0 0 68 20 4333
2014 Provides services to public 19 37 14 20 9 0 0 56 29 1864
2014 Does not provide services to public 24 40 13 16 7 0 0 64 23 4756
2011 Provides services to public 26 41 12 13 7 0 1 68 20 2075
2011 Does not provide services to public 27 40 13 12 6 0 1 68 19 5181
2008 Provides services to public 29 42 12 11 5 0 1 71 17 2142
2008 Does not provide services to public 29 42 13 10 5 0 1 72 15 4627

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 8 7 4 0 0 81 11 1653
2017 Does not provide services to public 42 37 10 7 4 0 0 79 11 4330
2014 Provides services to public 43 36 11 6 4 0 0 79 10 1865
2014 Does not provide services to public 38 38 10 9 4 0 0 77 13 4758
2011 Provides services to public 45 34 10 6 4 0 0 80 10 2072
2011 Does not provide services to public 42 36 10 7 4 0 0 78 12 5177
2008 Provides services to public 43 38 9 7 3 0 0 81 10 2144
2008 Does not provide services to public 38 41 9 7 4 0 0 79 11 4629

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 35 7 7 3 0 0 83 10 1653
2017 Does not provide services to public 48 36 7 6 3 0 0 84 9 4323
2014 Provides services to public 46 36 8 6 4 0 0 82 10 1863
2014 Does not provide services to public 44 37 7 7 4 0 0 81 12 4756
2011 Provides services to public 47 38 6 5 3 0 0 85 8 2076
2011 Does not provide services to public 45 38 7 6 3 0 0 84 10 5177
2008 Provides services to public 48 37 6 5 3 0 0 86 8 2143
2008 Does not provide services to public 44 41 7 5 3 0 0 85 9 4628

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 9 9 4 0 0 78 13 1646
2017 Does not provide services to public 48 36 7 6 2 0 0 85 8 4323
2014 Provides services to public 35 42 11 9 3 0 0 77 12 1865
2014 Does not provide services to public 44 37 10 7 2 0 0 81 9 4755

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 30 11 9 8 0 0 72 17 1651
2017 Does not provide services to public 46 32 8 8 5 0 0 79 13 4328
2014 Provides services to public 33 36 12 10 8 0 1 69 18 1865
2014 Does not provide services to public 40 34 10 9 5 0 0 75 14 4753
2011 Provides services to public 38 35 10 9 7 0 0 73 16 2076
2011 Does not provide services to public 45 34 8 7 5 0 0 79 12 5179

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 25 10 13 12 3 8 60 28 1651
2017 Does not provide services to public 26 22 12 11 13 4 12 56 29 4328
2014 Provides services to public 26 23 12 12 17 2 8 54 33 1865
2014 Does not provide services to public 22 23 12 12 15 3 12 53 33 4757
2011 Provides services to public 28 23 10 13 16 2 9 56 32 2075
2011 Does not provide services to public 25 21 11 13 15 3 11 54 32 5177
2008 Provides services to public 30 24 9 14 15 2 6 59 32 2143
2008 Does not provide services to public 29 24 11 12 12 3 9 60 28 4628

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 11 7 4 0 0 78 11 1653
2017 Does not provide services to public 33 44 10 8 5 0 0 77 13 4334
2014 Provides services to public 32 44 10 9 4 0 0 77 13 1867
2014 Does not provide services to public 28 45 11 10 6 0 0 73 16 4753
2011 Provides services to public 38 40 11 7 5 0 0 78 11 2068
2011 Does not provide services to public 33 41 12 9 5 0 0 74 14 5170
2008 Provides services to public 40 40 10 6 4 0 0 80 10 2126
2008 Does not provide services to public 35 40 11 9 5 0 0 75 13 4605

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 34 16 13 12 1 0 59 25 1651
2017 Does not provide services to public 28 37 14 12 9 0 0 65 20 4338
2014 Provides services to public 21 32 19 15 12 0 0 54 26 1866
2014 Does not provide services to public 24 37 15 14 9 0 0 61 24 4755
2011 Provides services to public 23 35 16 14 11 0 0 58 26 2076
2011 Does not provide services to public 25 38 14 13 9 0 0 63 22 5182

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 44 10 8 5 1 0 78 12 1649
2017 Does not provide services to public 33 41 11 10 5 0 0 74 15 4332

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 41 8 5 3 1 0 83 8 1649
2017 Does not provide services to public 43 39 9 6 3 0 0 82 9 4331
2014 Provides services to public 37 42 12 5 3 0 0 80 8 1867
2014 Does not provide services to public 39 41 11 5 3 0 0 80 9 4751
2011 Provides services to public 39 42 9 6 3 1 0 82 9 2076
2011 Does not provide services to public 39 40 10 6 3 0 0 80 9 5178
2008 Provides services to public 45 38 10 4 3 0 0 83 7 2142
2008 Does not provide services to public 42 39 9 6 3 0 0 82 9 4626

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 36 14 12 9 0 0 65 21 1650
2017 Does not provide services to public 32 37 12 10 8 0 0 70 19 4327

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 33 9 3 2 0 0 86 5 1647
2017 Does not provide services to public 51 35 9 3 1 0 0 87 4 4327
2014 Provides services to public 63 28 7 2 1 0 0 91 3 1864
2014 Does not provide services to public 57 30 8 3 1 0 0 88 4 4753
2011 Provides services to public 61 29 6 2 1 0 0 90 3 2076
2011 Does not provide services to public 56 32 7 3 2 0 0 88 4 5180

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 39 11 10 8 1 0 70 18 1645
2017 Does not provide services to public 31 41 11 10 6 0 0 73 16 4324
2014 Provides services to public 20 42 13 14 10 0 0 63 24 1866
2014 Does not provide services to public 23 43 12 13 8 0 0 66 21 4759
2011 Provides services to public 32 38 12 11 7 0 0 71 18 2076
2011 Does not provide services to public 32 42 11 10 5 0 0 73 16 5174

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 15 10 8 0 0 67 18 1649
2017 Does not provide services to public 36 35 13 10 6 0 0 71 15 4330
2014 Provides services to public 27 37 16 12 8 0 0 63 21 1867
2014 Does not provide services to public 30 37 14 11 7 0 0 67 19 4757

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 13 12 7 0 0 69 18 1648
2017 Does not provide services to public 34 36 13 10 5 0 0 71 15 4321
2014 Provides services to public 26 38 16 12 8 0 0 64 20 1865
2014 Does not provide services to public 28 39 14 11 6 1 0 68 17 4754
2011 Provides services to public 34 40 11 9 4 1 0 75 14 2068
2011 Does not provide services to public 36 40 12 7 3 1 1 78 10 5172

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 11 4 3 1 0 81 8 1646
2017 Does not provide services to public 39 40 11 6 4 0 0 79 10 4318
2014 Provides services to public 41 40 11 5 3 0 0 81 8 1864
2014 Does not provide services to public 37 40 11 7 4 0 0 77 12 4756
2011 Provides services to public 43 39 9 6 3 0 0 83 9 2076
2011 Does not provide services to public 40 41 10 6 3 0 0 81 10 5178
2008 Provides services to public 46 38 7 6 2 0 0 84 8 2143
2008 Does not provide services to public 41 41 8 7 3 0 0 82 10 4627

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 38 16 9 5 0 1 69 15 1652
2017 Does not provide services to public 36 37 16 7 4 0 1 73 12 4334
2014 Provides services to public 30 35 20 8 6 0 1 66 14 1865
2014 Does not provide services to public 34 37 17 7 4 0 1 72 11 4756
2011 Provides services to public 32 33 20 9 5 0 1 65 15 2078
2011 Does not provide services to public 35 36 18 6 4 0 0 71 11 5178
2008 Provides services to public 25 32 23 12 8 0 0 57 19 2138
2008 Does not provide services to public 28 35 20 10 6 0 0 64 16 4624

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 23 36 17 8 1 3 25 37 1644
2017 Does not provide services to public 10 24 37 18 7 1 3 26 35 4315
2014 Provides services to public 12 28 37 16 5 1 2 21 41 1857
2014 Does not provide services to public 11 27 38 16 6 1 2 22 39 4742
2011 Provides services to public 12 27 35 16 6 1 3 23 41 2069
2011 Does not provide services to public 11 25 36 18 6 1 2 25 38 5181
2008 Provides services to public 12 27 38 15 6 0 2 22 40 2136
2008 Does not provide services to public 11 27 36 17 6 1 2 23 40 4620

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 30 20 12 2 4 34 35 1639
2017 Does not provide services to public 9 17 30 24 13 3 4 40 29 4307
2014 Provides services to public 15 22 32 18 9 2 2 28 39 1859
2014 Does not provide services to public 12 21 30 22 10 3 3 33 35 4733
2011 Provides services to public 14 20 28 21 12 3 3 35 36 2069
2011 Does not provide services to public 10 18 29 24 12 2 3 38 31 5158
2008 Provides services to public 13 21 31 20 10 2 2 32 36 2132
2008 Does not provide services to public 13 20 30 22 11 2 2 35 34 4615

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 24 29 13 8 2 3 22 48 1643
2017 Does not provide services to public 21 25 28 14 7 2 3 22 49 4312
2014 Provides services to public 27 28 25 11 5 1 2 17 57 1853
2014 Does not provide services to public 27 28 25 11 5 2 2 17 57 4740
2011 Provides services to public 20 25 30 14 7 2 3 21 47 2072
2011 Does not provide services to public 20 27 29 15 6 1 3 21 49 5162
2008 Provides services to public 19 25 31 15 6 1 3 22 45 2130
2008 Does not provide services to public 19 26 30 14 7 2 3 22 47 4606

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 16 30 27 12 2 4 41 27 1633
2017 Does not provide services to public 11 18 33 23 11 1 3 35 31 4296
2014 Provides services to public 10 18 35 25 9 1 2 36 28 1858
2014 Does not provide services to public 11 21 35 22 8 1 2 32 33 4731
2011 Provides services to public 9 17 33 25 11 1 4 38 27 2072
2011 Does not provide services to public 10 19 35 24 10 1 2 35 29 5157
2008 Provides services to public 9 18 33 27 10 0 2 38 28 2128
2008 Does not provide services to public 10 20 34 23 9 1 2 34 31 4610

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 23 27 16 9 2 4 26 45 1645
2017 Does not provide services to public 18 23 27 17 9 2 4 28 43 4311
2014 Provides services to public 25 26 26 13 7 1 2 21 53 1857
2014 Does not provide services to public 22 26 28 14 6 1 3 21 50 4743
2011 Provides services to public 18 24 29 15 10 1 3 26 43 2066
2011 Does not provide services to public 15 23 30 19 9 2 3 29 40 5169
2008 Provides services to public 17 23 28 18 9 1 3 29 43 2132
2008 Does not provide services to public 14 22 30 19 10 2 3 31 38 4612

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 21 27 19 9 4 4 30 40 1645
2017 Does not provide services to public 11 17 30 23 12 2 5 38 30 4312
2014 Provides services to public 15 19 27 22 11 2 4 36 35 1859
2014 Does not provide services to public 10 17 28 26 12 2 5 41 29 4736
2011 Provides services to public 15 18 26 21 12 2 5 36 36 2068
2011 Does not provide services to public 11 18 28 23 12 3 5 38 31 5166
2008 Provides services to public 18 22 27 18 8 2 4 28 43 2134
2008 Does not provide services to public 15 23 29 17 9 3 4 29 41 4618

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 24 31 14 7 3 4 23 44 1641
2017 Does not provide services to public 17 22 34 14 7 2 3 23 41 4319
2014 Provides services to public 22 26 29 12 6 2 3 19 50 1861
2014 Does not provide services to public 21 25 30 13 6 2 3 20 49 4739
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 14 7 5 3 0 4 85 8 1649
2017 Does not provide services to public 70 15 5 4 3 0 2 87 7 4334
2014 Provides services to public 70 13 5 4 3 0 4 87 8 1867
2014 Does not provide services to public 71 14 5 4 3 0 3 88 7 4753
2011 Provides services to public 67 14 5 5 4 0 4 86 9 2070
2011 Does not provide services to public 69 14 6 5 3 0 2 86 9 5174
2008 Provides services to public 67 12 6 4 5 0 6 84 9 2138
2008 Does not provide services to public 67 14 5 5 4 1 4 85 10 4624

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 31 15 13 10 5 3 59 25 1651
2017 Does not provide services to public 27 30 15 10 8 5 4 64 20 4331
2014 Provides services to public 26 32 15 12 11 3 2 61 24 1866
2014 Does not provide services to public 30 31 13 10 8 4 4 66 20 4754

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 29 10 11 9 1 0 70 20 1652
2017 Does not provide services to public 45 29 9 9 8 1 0 75 17 4332
2014 Provides services to public 40 30 9 12 8 1 0 70 21 1865
2014 Does not provide services to public 43 29 9 10 8 1 0 73 18 4755

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 12 13 8 2 1 66 21 1653
2017 Does not provide services to public 35 35 11 11 6 2 1 72 17 4324
2014 Provides services to public 29 38 11 13 6 1 1 68 20 1864
2014 Does not provide services to public 31 38 12 12 5 2 1 71 17 4753
2011 Provides services to public 32 35 12 13 7 2 1 68 20 2078
2011 Does not provide services to public 32 38 11 11 5 2 1 72 17 5186
2008 Provides services to public 31 36 10 12 8 1 1 68 21 2145
2008 Does not provide services to public 34 37 11 11 5 2 1 73 16 4627

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 26 15 11 11 11 1 58 24 1652
2017 Does not provide services to public 30 27 13 11 8 10 1 64 21 4333
2014 Provides services to public 26 27 17 13 9 7 1 58 24 1863
2014 Does not provide services to public 29 28 15 12 8 7 1 62 22 4754
2011 Provides services to public 32 24 14 11 10 6 1 61 23 2074
2011 Does not provide services to public 33 27 13 11 8 8 1 65 21 5172
2008 Provides services to public 32 28 12 12 10 6 1 64 23 2144
2008 Does not provide services to public 36 28 12 10 7 7 1 69 18 4625

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 23 17 16 13 17 2 43 36 1648
2017 Does not provide services to public 13 21 17 16 12 18 3 43 35 4334
2014 Provides services to public 12 22 17 18 16 12 2 39 40 1864
2014 Does not provide services to public 12 22 19 17 14 14 2 41 37 4753

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 38 10 9 5 1 0 76 14 1648
2017 Does not provide services to public 47 35 7 7 3 0 0 83 11 4333
2014 Provides services to public 37 40 9 9 5 0 0 77 14 1865
2014 Does not provide services to public 44 38 8 8 3 0 0 82 11 4754
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 32 10 8 6 1 1 75 14 1654
2017 Does not provide services to public 44 32 11 7 5 0 1 77 13 4335
2014 Provides services to public 38 34 12 9 6 0 0 73 15 1867
2014 Does not provide services to public 41 34 10 9 5 1 0 76 14 4756
2011 Provides services to public 35 34 12 10 7 0 0 70 18 2070
2011 Does not provide services to public 37 35 11 10 6 0 0 73 16 5174
2008 Provides services to public 32 35 12 11 9 0 0 68 20 2139
2008 Does not provide services to public 33 35 12 11 8 1 1 69 19 4633

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 28 11 8 5 1 1 75 13 1650
2017 Does not provide services to public 49 28 10 6 4 2 1 79 11 4333
2014 Provides services to public 42 29 13 7 6 1 1 73 14 1866
2014 Does not provide services to public 45 30 11 7 5 2 0 76 12 4755
2011 Provides services to public 40 30 12 9 7 2 1 72 16 2069
2011 Does not provide services to public 43 30 11 7 5 2 0 75 13 5184
2008 Provides services to public 39 29 13 10 8 2 0 69 18 2141
2008 Does not provide services to public 41 30 11 9 6 3 1 74 15 4626

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 34 9 8 6 1 1 78 14 1654
2017 Does not provide services to public 46 31 8 8 5 1 0 77 14 4329
2014 Provides services to public 39 34 11 9 6 0 0 74 15 1866
2014 Does not provide services to public 43 33 9 9 6 1 0 76 15 4753
2011 Provides services to public 37 33 11 11 7 1 0 71 18 2071
2011 Does not provide services to public 40 33 10 9 6 0 0 74 15 5175
2008 Provides services to public 36 32 11 10 9 1 1 69 20 2140
2008 Does not provide services to public 38 33 10 10 8 1 0 72 18 4627

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 14 4 2 2 0 3 92 4 1649
2017 Does not provide services to public 79 11 4 2 2 0 2 92 4 4330
2014 Provides services to public 76 12 4 2 3 0 3 91 5 1863
2014 Does not provide services to public 78 12 4 2 2 0 2 92 4 4756
2011 Provides services to public 75 12 4 2 3 0 4 91 5 2074
2011 Does not provide services to public 77 12 4 2 2 0 2 91 5 5174
2008 Provides services to public 76 8 4 3 4 1 5 89 7 2137
2008 Does not provide services to public 80 8 3 3 3 1 3 91 5 4621

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 24 10 5 7 4 6 75 14 1646
2017 Does not provide services to public 53 25 7 5 5 3 3 83 10 4326
2014 Provides services to public 44 24 10 6 8 3 5 74 15 1867
2014 Does not provide services to public 51 23 8 5 6 3 4 80 12 4756
2011 Provides services to public 43 25 9 8 9 2 3 72 19 2076
2011 Does not provide services to public 48 26 8 7 7 2 3 77 14 5183

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 9 7 5 1 0 78 13 1649
2017 Does not provide services to public 57 25 7 6 5 1 0 82 10 4328

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 24 11 4 6 2 0 79 10 1648
2017 Does not provide services to public 58 23 9 4 4 2 0 82 8 4333

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 25 11 7 6 0 0 76 13 1647
2017 Does not provide services to public 53 26 9 7 5 0 0 79 12 4327
2014 Provides services to public 47 28 11 7 6 1 0 75 14 1865
2014 Does not provide services to public 49 28 10 7 6 0 0 77 13 4752
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 36 11 11 7 2 3 69 19 342
2017 Does not provide services to public 27 35 13 11 5 3 6 68 18 1069
2014 Provides services to public 26 37 12 11 9 2 3 67 21 391
2014 Does not provide services to public 26 36 14 10 6 3 6 67 18 1206

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 29 16 9 7 10 1 64 18 1653
2017 Does not provide services to public 26 33 16 10 6 8 0 65 18 4337
2014 Provides services to public 24 31 18 11 6 9 0 61 19 1865
2014 Does not provide services to public 23 33 18 10 6 10 0 62 18 4752
2011 Provides services to public 24 30 18 10 10 7 1 59 22 2074
2011 Does not provide services to public 24 31 17 12 8 8 1 59 22 5172

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 30 19 12 11 4 1 57 24 1651
2017 Does not provide services to public 23 34 17 14 9 3 0 58 23 4332
2014 Provides services to public 21 29 22 15 10 3 0 51 26 1863
2014 Does not provide services to public 19 33 21 14 9 4 0 54 24 4748
2011 Provides services to public 22 29 18 14 12 3 0 54 28 2069
2011 Does not provide services to public 19 34 19 14 11 3 0 55 26 5169
2008 Provides services to public 24 34 16 12 12 2 1 60 24 2141
2008 Does not provide services to public 23 35 17 12 9 3 0 61 21 4626

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 27 20 17 12 7 0 48 31 1647
2017 Does not provide services to public 16 31 21 16 10 7 0 50 28 4335
2014 Provides services to public 14 26 21 19 12 6 0 43 34 1865
2014 Does not provide services to public 13 29 23 19 10 6 0 45 31 4752
2011 Provides services to public 13 32 20 19 11 5 0 48 32 2074
2011 Does not provide services to public 12 33 21 18 10 7 0 48 30 5170
2008 Provides services to public 13 33 19 17 12 5 0 49 31 2140
2008 Does not provide services to public 12 34 19 18 10 7 0 50 30 4619

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 25 17 14 16 8 0 50 32 1649
2017 Does not provide services to public 20 30 17 14 13 6 0 53 29 4334
2014 Provides services to public 16 24 19 18 15 8 0 44 36 1864
2014 Does not provide services to public 17 27 20 15 13 7 0 48 31 4750
2011 Provides services to public 16 27 19 16 14 8 0 46 33 2075
2011 Does not provide services to public 15 31 18 15 13 8 0 49 31 5173
2008 Provides services to public 17 28 18 14 13 10 0 50 30 2138
2008 Does not provide services to public 15 31 18 15 11 9 0 51 29 4622

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 29 19 17 14 5 0 48 32 1651
2017 Does not provide services to public 16 32 18 18 12 4 0 50 32 4335
2014 Provides services to public 14 29 18 20 15 4 0 45 36 1865
2014 Does not provide services to public 14 31 19 20 13 3 0 47 34 4748
2011 Provides services to public 15 32 18 20 14 2 0 48 34 2071
2011 Does not provide services to public 12 32 18 23 12 3 0 45 36 5165
2008 Provides services to public 14 34 16 19 13 3 0 50 33 2141
2008 Does not provide services to public 14 35 14 22 12 3 0 50 35 4623
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 42 17 9 6 2 0 67 16 1651
2017 Does not provide services to public 27 41 17 9 4 2 0 70 13 4328
2014 Provides services to public 23 40 20 9 5 2 0 65 15 1866
2014 Does not provide services to public 23 42 18 10 4 2 0 67 14 4754
2011 Provides services to public 25 41 17 11 5 1 0 67 16 2067
2011 Does not provide services to public 24 43 17 10 5 1 0 68 15 5177

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 42 11 4 2 2 0 82 6 1646
2017 Does not provide services to public 41 40 10 3 2 3 0 84 5 4322
2014 Provides services to public 39 40 11 4 2 3 0 82 7 1866
2014 Does not provide services to public 39 41 11 4 1 4 1 83 6 4753
2011 Provides services to public 36 40 13 6 2 3 0 78 8 2070
2011 Does not provide services to public 39 38 12 5 2 4 0 81 7 5172

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 12 8 7 4 1 72 15 1649
2017 Does not provide services to public 35 37 11 8 4 3 1 76 13 4329
2014 Provides services to public 32 39 12 9 5 3 1 74 14 1867
2014 Does not provide services to public 34 38 11 8 4 4 1 75 13 4756
2011 Provides services to public 32 35 12 10 7 3 1 70 18 2068
2011 Does not provide services to public 32 33 12 10 6 5 1 70 18 5171
2008 Provides services to public 30 34 12 11 8 5 1 68 19 2141
2008 Does not provide services to public 31 35 11 10 7 5 1 69 19 4621

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 20 13 8 5 1 56 22 1646
2017 Does not provide services to public 23 32 20 12 7 5 1 59 20 4328
2014 Provides services to public 21 33 21 11 8 4 1 57 21 1866
2014 Does not provide services to public 19 32 20 13 8 7 1 55 23 4748
2011 Provides services to public 16 34 21 13 9 6 1 54 23 2072
2011 Does not provide services to public 15 33 22 14 8 7 2 53 24 5177

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 24 17 15 17 8 3 46 35 1650
2017 Does not provide services to public 16 21 17 15 16 12 3 44 36 4327
2014 Provides services to public 14 22 19 15 19 9 2 40 39 1867
2014 Does not provide services to public 13 19 19 18 18 11 3 37 41 4754
2011 Provides services to public 15 20 19 15 18 11 3 40 38 2072
2011 Does not provide services to public 12 18 18 17 17 14 4 36 42 5181

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 20 9 5 2 2 5 83 7 1649
2017 Does not provide services to public 60 22 8 4 2 1 2 85 7 4335
2014 Provides services to public 59 19 9 4 3 1 5 83 7 1867
2014 Does not provide services to public 60 21 9 4 3 1 3 84 7 4753

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 20 7 2 2 2 3 88 4 1649
2017 Does not provide services to public 69 19 5 2 1 2 2 92 3 4332
2014 Provides services to public 62 20 7 3 1 3 4 88 4 1864
2014 Does not provide services to public 65 20 6 2 1 3 3 90 4 4752
2011 Provides services to public 63 19 7 3 2 2 4 88 5 2072
2011 Does not provide services to public 65 17 7 2 1 2 4 88 4 5177
2008 Provides services to public 68 17 6 3 2 1 3 88 5 2141
2008 Does not provide services to public 69 17 7 2 1 2 3 90 4 4623

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 17 15 12 3 0 55 27 1650
2017 Does not provide services to public 23 32 15 16 11 2 0 57 28 4323
2014 Provides services to public 17 28 18 19 16 2 1 46 36 1865
2014 Does not provide services to public 17 29 18 19 14 3 0 48 33 4756
2011 Provides services to public 22 33 15 16 11 2 1 56 28 2075
2011 Does not provide services to public 21 33 16 15 12 2 0 56 28 5185
2008 Provides services to public 24 36 14 13 10 2 0 62 23 2140
2008 Does not provide services to public 25 38 15 13 7 2 0 64 20 4627

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 24 17 15 20 4 2 44 38 1647
2017 Does not provide services to public 19 24 13 18 21 3 2 46 40 4326
2014 Provides services to public 12 23 17 18 24 3 3 37 45 1863
2014 Does not provide services to public 13 22 14 21 26 2 2 37 49 4756
2011 Provides services to public 14 28 16 17 20 2 3 44 38 2076
2011 Does not provide services to public 14 26 15 19 22 2 1 42 42 5180
2008 Provides services to public 16 31 14 17 17 2 2 50 35 2139
2008 Does not provide services to public 19 33 13 16 15 2 2 54 32 4618

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 34 19 13 8 5 0 57 22 1645
2017 Does not provide services to public 20 36 21 11 7 5 0 59 19 4332

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 15 4 3 4 1 76 8 1647
2017 Does not provide services to public 42 36 13 3 3 4 0 81 6 4328
2014 Provides services to public 42 35 12 4 2 3 1 81 6 1865
2014 Does not provide services to public 45 35 11 3 2 4 0 83 5 4754

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 39 11 6 4 3 0 79 10 1649
2017 Does not provide services to public 40 40 11 5 2 2 0 81 8 4333
2014 Provides services to public 39 38 12 5 3 2 0 79 9 1866
2014 Does not provide services to public 41 38 12 5 3 2 0 81 7 4756
2011 Provides services to public 33 38 13 7 6 2 0 73 13 2073
2011 Does not provide services to public 35 39 13 6 3 3 0 77 10 5169

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 37 9 5 5 0 0 81 10 1648
2017 Does not provide services to public 45 37 9 5 3 0 0 83 8 4333
2014 Provides services to public 43 38 10 5 4 0 0 81 9 1866
2014 Does not provide services to public 45 37 9 5 3 0 0 83 8 4755
2011 Provides services to public 39 37 11 7 5 1 0 77 12 2073
2011 Does not provide services to public 40 37 12 6 4 1 0 78 10 5170
2008 Provides services to public 36 37 12 7 6 1 0 74 13 2141
2008 Does not provide services to public 38 39 11 7 4 1 0 78 11 4624

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 16 8 7 1 0 68 15 1648
2017 Does not provide services to public 35 34 17 8 6 1 0 69 14 4327
2014 Provides services to public 28 36 17 10 9 1 0 64 19 1865
2014 Does not provide services to public 26 38 18 11 7 1 0 64 18 4756
2011 Provides services to public 30 34 19 9 7 1 0 65 16 2074
2011 Does not provide services to public 29 36 18 9 6 1 0 65 16 5177

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 16 8 6 0 0 70 14 1649
2017 Does not provide services to public 34 37 15 9 5 0 0 71 14 4337
2014 Provides services to public 27 37 17 12 8 1 0 64 20 1866
2014 Does not provide services to public 26 39 16 12 6 0 0 66 18 4755
2011 Provides services to public 29 38 16 10 7 0 0 67 17 2072
2011 Does not provide services to public 29 39 16 10 6 0 0 68 16 5178
2008 Provides services to public 31 38 14 10 7 0 0 69 17 2140
2008 Does not provide services to public 30 40 14 10 5 0 0 70 16 4621

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 25 17 11 10 5 0 59 23 1648
2017 Does not provide services to public 30 26 19 12 9 4 0 59 22 4329
2014 Provides services to public 27 26 19 11 11 5 0 56 24 1865
2014 Does not provide services to public 25 26 19 14 11 4 0 54 26 4759
2011 Provides services to public 28 25 17 13 11 4 1 56 26 2072
2011 Does not provide services to public 28 25 19 14 10 4 0 55 24 5178
2008 Provides services to public 29 26 17 13 10 5 1 59 24 2140
2008 Does not provide services to public 27 28 18 13 9 5 1 58 23 4626
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 28 35 36 1649
2017 Does not provide services to public 32 34 34 4332
2014 Provides services to public 25 38 37 1867
2014 Does not provide services to public 32 33 35 4759
2011 Provides services to public 30 36 34 2077
2011 Does not provide services to public 34 33 34 5181

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 15 27 32 11 5 9 474
2017 Does not provide services to public 11 33 37 5 8 7 1385
2014 Provides services to public 11 27 36 13 9999 13 484
2014 Does not provide services to public 11 31 40 8 9999 10 1492
2011 Provides services to public 15 30 34 10 9999 11 652
2011 Does not provide services to public 10 32 41 7 9999 10 1757
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 24 76 1637
2017 Does not provide services to public 17 83 4332
2014 Provides services to public 25 75 1865
2014 Does not provide services to public 18 82 4747

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 367
2017 Does not provide services to public 47 731
2014 Provides services to public 50 423
2014 Does not provide services to public 46 842

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 367
2017 Does not provide services to public 66 731
2014 Provides services to public 59 423
2014 Does not provide services to public 65 842

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 367
2017 Does not provide services to public 9 731
2014 Provides services to public 7 423
2014 Does not provide services to public 8 842

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 367
2017 Does not provide services to public 0 731
2014 Provides services to public 6 423
2014 Does not provide services to public 0 842

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 367
2017 Does not provide services to public 5 731
2014 Provides services to public 6 423
2014 Does not provide services to public 4 842

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 367
2017 Does not provide services to public 3 731
2014 Provides services to public 17 423
2014 Does not provide services to public 3 842

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 367
2017 Does not provide services to public 2 731
2014 Provides services to public 4 423
2014 Does not provide services to public 2 842

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 368
2017 Does not provide services to public 41 730
2014 Provides services to public 44 424
2014 Does not provide services to public 41 843

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 368
2017 Does not provide services to public 42 730
2014 Provides services to public 44 424
2014 Does not provide services to public 43 843

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 368
2017 Does not provide services to public 48 730
2014 Provides services to public 47 424
2014 Does not provide services to public 44 843

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 368
2017 Does not provide services to public 38 730
2014 Provides services to public 37 424
2014 Does not provide services to public 38 843

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 368
2017 Does not provide services to public 34 730
2014 Provides services to public 35 424
2014 Does not provide services to public 30 843

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 368
2017 Does not provide services to public 56 730
2014 Provides services to public 57 424
2014 Does not provide services to public 52 843

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 368
2017 Does not provide services to public 32 730
2014 Provides services to public 34 424
2014 Does not provide services to public 33 843

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 368
2017 Does not provide services to public 1 730
2014 Provides services to public 3 424
2014 Does not provide services to public 1 843

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 368
2017 Does not provide services to public 6 730
2014 Provides services to public 7 424
2014 Does not provide services to public 5 843

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 368
2017 Does not provide services to public 10 730
2014 Provides services to public 17 424
2014 Does not provide services to public 11 843

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 368
2017 Does not provide services to public 47 730
2014 Provides services to public 45 424
2014 Does not provide services to public 46 843

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 368
2017 Does not provide services to public 28 730
2014 Provides services to public 29 424
2014 Does not provide services to public 27 843

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 368
2017 Does not provide services to public 13 730
2014 Provides services to public 11 424
2014 Does not provide services to public 14 843

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 369
2017 Does not provide services to public 55 730
2014 Provides services to public 58 424
2014 Does not provide services to public 55 842

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 369
2017 Does not provide services to public 30 730
2014 Provides services to public 29 424
2014 Does not provide services to public 27 842

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 369
2017 Does not provide services to public 9 730
2014 Provides services to public 8 424
2014 Does not provide services to public 11 842

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 369
2017 Does not provide services to public 15 730
2014 Provides services to public 18 424
2014 Does not provide services to public 17 842

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 369
2017 Does not provide services to public 11 730
2014 Provides services to public 11 424
2014 Does not provide services to public 12 842

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 369
2017 Does not provide services to public 5 730
2014 Provides services to public 5 424
2014 Does not provide services to public 6 842

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 369
2017 Does not provide services to public 11 730
2014 Provides services to public 14 424
2014 Does not provide services to public 12 842

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 369
2017 Does not provide services to public 12 730
2014 Provides services to public 10 424
2014 Does not provide services to public 11 842

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 369
2017 Does not provide services to public 25 730
2014 Provides services to public 22 424
2014 Does not provide services to public 26 842

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 327
2017 Does not provide services to public 12 696
2014 Provides services to public 11 399
2014 Does not provide services to public 12 789

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 327
2017 Does not provide services to public 18 696
2014 Provides services to public 15 399
2014 Does not provide services to public 19 789

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 327
2017 Does not provide services to public 9 696
2014 Provides services to public 8 399
2014 Does not provide services to public 9 789

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 327
2017 Does not provide services to public 8 696
2014 Provides services to public 8 399
2014 Does not provide services to public 7 789

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 327
2017 Does not provide services to public 10 696
2014 Provides services to public 13 399
2014 Does not provide services to public 12 789

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 327
2017 Does not provide services to public 10 696
2014 Provides services to public 9 399
2014 Does not provide services to public 11 789

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 327
2017 Does not provide services to public 18 696
2014 Provides services to public 9 399
2014 Does not provide services to public 12 789

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 327
2017 Does not provide services to public 10 696
2014 Provides services to public 8 399
2014 Does not provide services to public 10 789

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 327
2017 Does not provide services to public 11 696
2014 Provides services to public 6 399
2014 Does not provide services to public 13 789

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 327
2017 Does not provide services to public 27 696
2014 Provides services to public 22 399
2014 Does not provide services to public 30 789

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 327
2017 Does not provide services to public 8 696
2014 Provides services to public 9 399
2014 Does not provide services to public 11 789

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 327
2017 Does not provide services to public 45 696
2014 Provides services to public 44 399
2014 Does not provide services to public 51 789

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 327
2017 Does not provide services to public 1 696
2014 Provides services to public 2 399
2014 Does not provide services to public 1 789

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 327
2017 Does not provide services to public 54 696
2014 Provides services to public 53 399
2014 Does not provide services to public 50 789

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 327
2017 Does not provide services to public 1 696

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 327
2017 Does not provide services to public 13 696
2014 Provides services to public 13 399
2014 Does not provide services to public 12 789

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 93 7 366
2017 Does not provide services to public 91 9 730

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 18 19 7 10 25 7 48 25 1653
2017 Does not provide services to public 15 16 18 7 7 28 8 48 23 4335
2014 Provides services to public 14 18 19 8 10 25 7 46 25 1865
2014 Does not provide services to public 13 16 19 7 6 30 8 47 22 4758

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 17 7 8 9 2 64 16 1649
2017 Does not provide services to public 29 31 17 7 5 11 1 68 13 4331
2014 Provides services to public 21 28 20 7 8 13 2 58 18 1866
2014 Does not provide services to public 22 28 20 7 5 16 2 62 14 4755
2011 Provides services to public 30 31 17 9 6 6 0 66 16 2072
2011 Does not provide services to public 28 33 17 7 4 10 0 68 13 5181
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 50 12 7 3 2 3 77 11 1648
2017 Does not provide services to public 29 50 8 5 1 1 5 84 7 4335
2014 Provides services to public 26 49 12 7 2 2 2 78 10 1865
2014 Does not provide services to public 26 51 10 5 1 2 4 82 7 4754
2011 Provides services to public 24 50 11 8 3 1 2 78 11 2071
2011 Does not provide services to public 26 52 10 6 2 1 4 82 8 5178
2008 Provides services to public 24 46 11 8 4 3 3 75 13 2142
2008 Does not provide services to public 24 47 10 8 4 2 5 76 13 4626

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 23 22 8 7 22 6 48 21 1649
2017 Does not provide services to public 10 21 22 6 4 28 9 48 16 4328
2014 Provides services to public 10 21 25 10 6 21 7 43 22 1867
2014 Does not provide services to public 8 19 24 8 5 27 10 42 20 4754
2011 Provides services to public 9 21 24 10 7 22 7 42 24 2071
2011 Does not provide services to public 8 20 25 7 5 28 8 43 19 5170

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 31 11 4 2 10 3 80 7 1648
2017 Does not provide services to public 41 30 10 3 2 10 5 82 6 4335
2014 Provides services to public 34 34 14 5 2 8 2 76 8 1867
2014 Does not provide services to public 37 32 12 3 2 11 5 81 6 4755
2011 Provides services to public 37 31 12 6 3 8 2 76 10 2072
2011 Does not provide services to public 37 32 12 4 2 10 4 80 6 5180
2008 Provides services to public 34 32 13 5 3 10 3 76 9 2144
2008 Does not provide services to public 35 32 12 3 2 12 4 80 6 4622

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 32 14 6 3 14 3 72 11 1648
2017 Does not provide services to public 31 29 14 5 2 14 5 74 8 4321
2014 Provides services to public 25 32 17 6 4 14 2 68 11 1863
2014 Does not provide services to public 28 32 15 5 2 14 4 73 9 4749
2011 Provides services to public 28 30 16 6 4 13 2 70 12 2063
2011 Does not provide services to public 28 31 15 5 3 14 3 72 10 5172
2008 Provides services to public 30 30 14 8 5 8 4 69 15 2141
2008 Does not provide services to public 33 30 14 6 3 10 5 73 10 4629
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 11 89 1636
2017 Does not provide services to public 9 91 4332
2014 Provides services to public 9 91 1859
2014 Does not provide services to public 7 93 4740

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 177
2017 Does not provide services to public 33 377
2014 Provides services to public 37 166
2014 Does not provide services to public 31 314

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 177
2017 Does not provide services to public 83 377
2014 Provides services to public 68 166
2014 Does not provide services to public 85 314

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 177
2017 Does not provide services to public 3 377
2014 Provides services to public 5 166
2014 Does not provide services to public 4 314

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 177
2014 Provides services to public 7 166
2014 Does not provide services to public 0 314

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 177
2017 Does not provide services to public 6 377
2014 Provides services to public 10 166
2014 Does not provide services to public 5 314

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 177
2017 Does not provide services to public 3 377
2014 Provides services to public 15 166
2014 Does not provide services to public 3 314

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 177
2017 Does not provide services to public 5 377
2014 Provides services to public 8 166
2014 Does not provide services to public 7 314

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 176
2017 Does not provide services to public 27 374
2014 Provides services to public 31 165
2014 Does not provide services to public 23 316

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 176
2017 Does not provide services to public 22 374
2014 Provides services to public 14 165
2014 Does not provide services to public 17 316

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 176
2017 Does not provide services to public 14 374
2014 Provides services to public 16 165
2014 Does not provide services to public 16 316

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 176
2017 Does not provide services to public 8 374
2014 Provides services to public 6 165
2014 Does not provide services to public 6 316

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 176
2017 Does not provide services to public 24 374
2014 Provides services to public 23 165
2014 Does not provide services to public 27 316

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 176
2017 Does not provide services to public 22 374
2014 Provides services to public 20 165
2014 Does not provide services to public 15 316

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 374
2014 Does not provide services to public 2 316

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 176
2017 Does not provide services to public 7 374
2014 Provides services to public 9 165
2014 Does not provide services to public 7 316

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 176
2017 Does not provide services to public 19 374
2014 Provides services to public 19 165
2014 Does not provide services to public 14 316

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 176
2017 Does not provide services to public 15 374
2014 Provides services to public 16 165
2014 Does not provide services to public 17 316

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 374
2014 Provides services to public 0 165

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 176
2017 Does not provide services to public 19 374
2014 Provides services to public 27 165
2014 Does not provide services to public 32 316

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 176
2017 Does not provide services to public 30 378
2014 Provides services to public 31 164
2014 Does not provide services to public 23 316

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 176
2017 Does not provide services to public 11 378
2014 Provides services to public 12 164
2014 Does not provide services to public 16 316

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 176
2017 Does not provide services to public 4 378
2014 Provides services to public 7 164
2014 Does not provide services to public 6 316

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 176
2017 Does not provide services to public 13 378
2014 Provides services to public 16 164
2014 Does not provide services to public 16 316

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 176
2017 Does not provide services to public 5 378
2014 Provides services to public 7 164
2014 Does not provide services to public 5 316

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 176
2017 Does not provide services to public 3 378
2014 Provides services to public 7 164
2014 Does not provide services to public 6 316

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 176
2017 Does not provide services to public 7 378
2014 Provides services to public 6 164
2014 Does not provide services to public 9 316

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 176
2017 Does not provide services to public 8 378
2014 Provides services to public 3 164
2014 Does not provide services to public 7 316

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 176
2017 Does not provide services to public 54 378
2014 Provides services to public 50 164
2014 Does not provide services to public 56 316

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 163
2017 Does not provide services to public 6 368
2014 Provides services to public 6 149
2014 Does not provide services to public 5 296

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 163
2017 Does not provide services to public 17 368
2014 Provides services to public 9 149
2014 Does not provide services to public 12 296

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 163
2017 Does not provide services to public 4 368
2014 Provides services to public 4 149
2014 Does not provide services to public 2 296

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 368
2014 Provides services to public 4 149
2014 Does not provide services to public 2 296

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 368
2014 Does not provide services to public 2 296

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 163
2017 Does not provide services to public 3 368
2014 Provides services to public 7 149
2014 Does not provide services to public 4 296

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 163
2017 Does not provide services to public 13 368
2014 Provides services to public 4 149
2014 Does not provide services to public 9 296

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 163
2017 Does not provide services to public 11 368
2014 Provides services to public 8 149
2014 Does not provide services to public 15 296

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 163
2017 Does not provide services to public 9 368
2014 Provides services to public 4 149
2014 Does not provide services to public 10 296

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 163
2017 Does not provide services to public 25 368
2014 Provides services to public 21 149
2014 Does not provide services to public 25 296

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 163
2017 Does not provide services to public 8 368
2014 Provides services to public 9 149
2014 Does not provide services to public 11 296

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 163
2017 Does not provide services to public 43 368
2014 Provides services to public 45 149
2014 Does not provide services to public 51 296

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 163
2014 Provides services to public 4 149
2014 Does not provide services to public 2 296

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 163
2017 Does not provide services to public 65 368
2014 Provides services to public 63 149
2014 Does not provide services to public 64 296

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 163
2017 Does not provide services to public 11 368
2014 Provides services to public 12 149
2014 Does not provide services to public 11 296

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 89 11 177
2017 Does not provide services to public 88 12 378

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 17 22 2 5 32 7 53 11 1647
2017 Does not provide services to public 16 15 19 3 3 35 9 55 11 4334
2014 Provides services to public 15 17 22 3 4 31 8 53 11 1865
2014 Does not provide services to public 14 14 20 3 3 38 9 53 10 4751

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 32 17 3 4 13 1 71 8 1646
2017 Does not provide services to public 31 32 16 4 2 13 2 74 7 4324
2014 Provides services to public 26 29 20 3 3 17 2 68 8 1863
2014 Does not provide services to public 26 28 19 3 2 20 2 69 7 4757
2011 Provides services to public 36 32 16 5 3 8 1 74 9 2071
2011 Does not provide services to public 35 34 14 3 2 11 0 78 6 5167
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 21 22 14 26 1 2 37 41 1649
2017 Does not provide services to public 19 25 20 15 19 0 2 45 35 4325

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 24 27 17 15 0 1 40 33 1650
2017 Does not provide services to public 15 29 26 17 12 0 1 45 29 4323

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 29 22 14 7 1 3 55 22 1649
2017 Does not provide services to public 20 30 24 14 10 0 2 51 25 4316

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 20 23 18 19 1 1 39 38 1652
2017 Does not provide services to public 18 25 23 17 14 1 2 44 32 4320

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 23 17 5 6 1 8 70 12 1644
2017 Does not provide services to public 39 26 14 6 5 1 9 72 12 4314

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 22 11 9 0 1 58 20 1648
2017 Does not provide services to public 27 31 22 12 8 0 1 58 20 4313

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 21 11 7 1 2 59 19 1647
2017 Does not provide services to public 25 34 21 11 7 0 1 60 18 4311

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 29 22 14 8 1 1 54 23 1641
2017 Does not provide services to public 20 33 23 14 8 0 2 54 22 4310

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 19 10 8 1 2 63 18 1645
2017 Does not provide services to public 26 32 21 12 8 0 2 59 20 4309

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 32 21 10 7 1 2 60 18 1642
2017 Does not provide services to public 29 32 21 9 6 1 2 63 15 4299

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 27 13 7 4 1 2 75 12 1650
2017 Does not provide services to public 49 25 13 6 4 0 2 76 11 4330

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 16 7 4 4 2 4 83 9 1648
2017 Does not provide services to public 70 12 6 4 3 1 4 86 8 4331

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 30 12 5 4 0 3 79 9 1647
2017 Does not provide services to public 55 27 9 4 2 0 2 85 6 4332

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 21 9 6 6 1 3 78 12 1644
2017 Does not provide services to public 57 21 9 6 4 0 3 80 10 4329

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 14 5 3 1 1 27 86 6 1647
2017 Does not provide services to public 52 13 5 2 1 0 28 89 4 4325

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 25 11 5 3 1 4 80 8 1639
2017 Does not provide services to public 67 17 5 1 1 0 8 92 2 4305

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 18 10 3 6 2 4 79 10 1648
2017 Does not provide services to public 63 18 7 4 3 1 4 85 8 4331

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 11 4 2 1 3 83 6 1644
2017 Does not provide services to public 48 30 12 5 2 0 3 81 6 4327

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 29 37 15 8 0 0 40 23 1647
2017 Does not provide services to public 11 32 38 13 6 0 0 42 19 4332

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 42 20 7 0 1 27 31 1650
2017 Does not provide services to public 9 19 41 22 9 0 0 31 28 4328

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 39 17 7 8 3 0 67 15 1650
2017 Does not provide services to public 37 40 11 6 4 2 0 79 10 4331

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 38 16 13 12 2 0 58 26 1652
2017 Does not provide services to public 21 40 15 13 9 2 0 62 23 4330
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 22 78 1645
2017 Does not provide services to public 20 80 4331
2014 Provides services to public 18 82 1856
2014 Does not provide services to public 16 84 4749

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 80 20 361
2017 Does not provide services to public 83 17 854
2014 Provides services to public 76 24 348
2014 Does not provide services to public 81 19 781

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 33 10 7 3 0 0 80 10 288
2017 Does not provide services to public 52 32 5 8 3 0 1 85 11 711
2014 Provides services to public 49 33 9 5 2 0 1 83 8 269
2014 Does not provide services to public 51 32 5 7 3 0 1 85 10 642
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 22 20 14 18 3 1 23 77 1653
2017 Does not provide services to public 27 24 20 12 13 4 1 28 72 4340

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 1212
2017 Does not provide services to public 22 2952

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 1212
2017 Does not provide services to public 38 2952

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 1212
2017 Does not provide services to public 20 2952

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 1212
2017 Does not provide services to public 42 2952

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 1212
2017 Does not provide services to public 8 2952

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 1212
2017 Does not provide services to public 42 2952

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 4 40 21 10 7 19 1181
2017 Does not provide services to public 4 46 19 12 5 15 2896

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 19 16 18 27 4 8 31 51 1213
2017 Does not provide services to public 11 22 16 18 24 2 8 36 47 2964

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 8 10 20 52 3 4 11 77 1212
2017 Does not provide services to public 2 8 11 17 52 3 7 11 77 2961
Report a problem or mistake on this page
Date modified: