2017 Public Service Employee Survey Results for Health Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 47 4 12 5 0 0 79 16 4610
2017 First official language - French 32 50 5 10 3 0 0 82 12 1384
2014 First official language - English 28 48 5 13 5 0 0 77 19 5038
2014 First official language - French 31 49 7 10 3 0 0 81 13 1587
2011 First official language - English 35 48 4 10 3 0 0 83 13 5482
2011 First official language - French 39 46 4 8 3 0 0 85 10 1775
2008 First official language - English 39 45 3 9 3 0 0 84 12 5026
2008 First official language - French 45 42 4 7 2 0 0 88 8 1747

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 76 17 3 2 1 1 1 94 3 4605
2017 First official language - French 40 36 10 8 4 1 1 77 12 1380
2014 First official language - English 75 17 3 1 1 0 1 94 2 5038
2014 First official language - French 39 37 9 9 4 1 1 78 13 1586
2011 First official language - English 79 15 3 1 0 1 1 96 2 5481
2011 First official language - French 47 33 6 8 5 1 1 81 13 1774
2008 First official language - English 81 14 2 1 1 0 1 96 2 5016
2008 First official language - French 49 29 6 9 4 1 1 80 14 1745

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 77 16 3 2 1 0 1 94 3 4603
2017 First official language - French 29 25 12 21 12 0 1 54 34 1381
2014 First official language - English 76 16 3 2 1 0 1 94 3 5034
2014 First official language - French 28 25 12 21 13 0 1 54 34 1586
2011 First official language - English 79 14 2 2 1 0 1 95 3 5482
2011 First official language - French 32 25 9 21 13 0 1 57 34 1772
2008 First official language - English 80 14 2 2 1 0 1 95 3 5015
2008 First official language - French 33 22 10 21 13 0 0 56 34 1747

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 33 7 13 8 0 0 72 21 4607
2017 First official language - French 36 40 9 10 5 0 0 76 15 1384
2014 First official language - English 38 33 7 13 9 0 0 71 22 5033
2014 First official language - French 36 38 8 11 6 0 0 75 17 1585
2011 First official language - English 42 36 8 9 6 0 0 78 15 5479
2011 First official language - French 44 37 8 7 4 0 0 81 11 1772

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 39 11 14 8 0 0 66 22 4607
2017 First official language - French 27 41 15 12 4 0 0 69 16 1382
2014 First official language - English 22 39 12 18 8 0 0 61 27 5038
2014 First official language - French 24 40 17 12 7 0 1 64 19 1583
2011 First official language - English 26 40 12 14 7 0 1 67 21 5481
2011 First official language - French 29 41 14 10 5 0 1 71 15 1778
2008 First official language - English 28 42 12 11 6 0 1 71 17 5022
2008 First official language - French 32 41 14 8 3 0 1 75 12 1746

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 36 9 7 4 0 0 80 11 4603
2017 First official language - French 37 42 12 6 3 0 0 79 9 1383
2014 First official language - English 42 36 10 8 4 0 0 78 13 5038
2014 First official language - French 34 42 12 7 4 0 0 77 11 1586
2011 First official language - English 44 35 10 7 4 0 0 79 11 5479
2011 First official language - French 41 37 11 6 4 0 0 79 10 1775
2008 First official language - English 40 40 8 7 4 0 0 81 11 5023
2008 First official language - French 38 40 11 7 3 0 0 78 10 1748

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 35 6 6 3 0 0 84 9 4598
2017 First official language - French 43 38 10 6 3 0 0 81 9 1381
2014 First official language - English 47 35 7 7 4 0 0 82 11 5037
2014 First official language - French 38 41 10 7 4 0 0 79 11 1583
2011 First official language - English 47 37 6 6 3 0 0 84 9 5482
2011 First official language - French 42 41 8 5 3 0 0 84 8 1775
2008 First official language - English 46 39 6 5 3 0 0 86 8 5023
2008 First official language - French 42 40 8 6 3 0 0 83 9 1747

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 36 8 7 3 0 0 82 10 4590
2017 First official language - French 46 39 7 6 1 0 0 85 7 1382
2014 First official language - English 42 37 10 8 3 0 0 79 11 5036
2014 First official language - French 39 43 10 5 2 0 0 83 7 1585

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 31 8 9 7 0 0 76 16 4602
2017 First official language - French 42 34 12 7 4 0 1 77 11 1380
2014 First official language - English 39 34 10 10 7 0 0 73 17 5034
2014 First official language - French 36 37 13 7 4 1 1 75 12 1585
2011 First official language - English 42 35 9 8 5 0 0 77 14 5485
2011 First official language - French 43 34 10 7 4 0 1 78 11 1775

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 22 11 12 14 3 10 56 30 4601
2017 First official language - French 28 25 12 9 10 3 13 63 23 1382
2014 First official language - English 23 22 12 13 17 3 11 51 35 5038
2014 First official language - French 25 26 12 10 12 2 13 59 27 1585
2011 First official language - English 25 21 12 14 17 3 10 52 35 5480
2011 First official language - French 31 25 9 12 10 2 13 65 25 1776
2008 First official language - English 27 23 10 14 15 3 8 57 32 5024
2008 First official language - French 35 25 10 10 8 3 9 68 21 1746

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 42 10 8 5 0 0 77 13 4606
2017 First official language - French 31 46 12 7 4 0 0 77 11 1385
2014 First official language - English 30 44 10 10 6 0 0 74 16 5036
2014 First official language - French 27 46 14 8 5 0 0 74 13 1585
2011 First official language - English 34 40 11 9 5 0 0 75 14 5467
2011 First official language - French 35 41 12 7 5 0 0 76 11 1775
2008 First official language - English 37 40 10 8 5 0 0 77 13 4990
2008 First official language - French 37 40 13 7 3 0 0 77 10 1740

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 35 14 12 10 0 0 63 23 4608
2017 First official language - French 26 38 17 11 7 0 0 65 18 1384
2014 First official language - English 24 35 15 15 11 0 0 59 26 5036
2014 First official language - French 22 36 20 13 8 0 0 59 21 1586
2011 First official language - English 24 38 14 14 10 0 0 62 25 5486
2011 First official language - French 25 38 18 12 7 0 0 63 19 1777

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 41 10 10 5 0 0 75 15 4601
2017 First official language - French 29 45 13 9 3 0 0 75 12 1383

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 39 8 5 3 0 0 84 9 4601
2017 First official language - French 35 44 12 5 3 1 0 80 8 1383
2014 First official language - English 40 40 11 5 3 0 0 81 9 5034
2014 First official language - French 31 46 14 5 2 0 0 78 8 1585
2011 First official language - English 40 40 10 6 3 1 0 81 9 5485
2011 First official language - French 36 44 11 5 3 1 0 81 8 1773
2008 First official language - English 44 38 9 5 3 0 0 82 9 5020
2008 First official language - French 40 40 11 5 2 0 0 81 7 1747

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 36 11 11 9 0 0 69 20 4602
2017 First official language - French 28 39 17 10 6 0 0 67 16 1378

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 32 9 3 2 0 0 87 5 4597
2017 First official language - French 44 43 9 2 1 0 0 87 4 1380
2014 First official language - English 61 28 7 3 1 0 0 89 4 5034
2014 First official language - French 52 34 10 2 1 0 0 87 3 1584
2011 First official language - English 58 30 7 3 1 0 0 89 4 5482
2011 First official language - French 56 34 6 3 1 0 0 90 4 1779

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 40 10 10 7 0 0 73 17 4593
2017 First official language - French 27 43 15 10 5 0 0 70 15 1380
2014 First official language - English 23 42 11 13 9 0 0 66 23 5039
2014 First official language - French 18 43 17 15 7 0 0 62 21 1587
2011 First official language - English 32 40 10 11 6 0 0 73 17 5480
2011 First official language - French 31 41 14 9 5 0 0 73 14 1775

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 33 13 10 7 0 0 70 17 4601
2017 First official language - French 31 40 15 9 4 0 0 71 13 1382
2014 First official language - English 30 36 14 12 8 0 0 66 20 5039
2014 First official language - French 26 38 18 11 6 0 0 65 17 1586

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 35 12 11 6 0 0 71 17 4595
2017 First official language - French 29 41 17 9 4 0 0 70 13 1377
2014 First official language - English 28 38 14 12 7 1 0 67 19 5033
2014 First official language - French 26 41 18 10 5 0 0 67 15 1587
2011 First official language - English 36 40 12 8 4 1 1 77 12 5468
2011 First official language - French 33 43 12 7 3 1 0 77 10 1775

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 38 11 5 4 0 0 80 9 4593
2017 First official language - French 36 44 12 5 3 0 0 80 8 1374
2014 First official language - English 40 38 11 7 4 0 0 78 11 5036
2014 First official language - French 34 45 12 5 4 0 0 79 9 1585
2011 First official language - English 40 40 9 7 3 0 0 81 10 5483
2011 First official language - French 41 41 10 5 3 0 0 83 8 1776
2008 First official language - English 43 39 8 7 3 0 0 83 10 5021
2008 First official language - French 41 42 9 6 2 0 0 83 8 1748

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 36 16 8 5 0 1 71 13 4604
2017 First official language - French 36 39 14 7 4 0 1 75 10 1385
2014 First official language - English 31 36 19 8 5 0 1 67 13 5036
2014 First official language - French 37 40 14 6 3 0 1 77 9 1586
2011 First official language - English 33 35 19 7 5 0 0 68 12 5483
2011 First official language - French 37 35 16 7 4 0 0 73 11 1776
2008 First official language - English 26 34 22 10 7 0 1 61 17 5016
2008 First official language - French 30 35 19 11 5 0 0 65 16 1745

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 23 37 18 8 1 3 27 35 4588
2017 First official language - French 9 28 35 17 7 1 3 25 39 1374
2014 First official language - English 11 26 38 16 6 1 2 22 38 5019
2014 First official language - French 10 33 36 15 4 0 2 20 44 1581
2011 First official language - English 12 25 36 18 7 1 2 25 38 5482
2011 First official language - French 11 29 34 17 6 1 3 23 41 1773
2008 First official language - English 12 26 38 16 6 1 2 23 39 5010
2008 First official language - French 11 31 35 15 5 1 2 21 43 1744

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 17 29 23 14 2 4 39 30 4577
2017 First official language - French 9 20 31 20 11 4 4 35 31 1372
2014 First official language - English 13 21 30 21 10 2 2 32 36 5012
2014 First official language - French 11 24 31 19 8 3 3 29 38 1581
2011 First official language - English 12 19 29 23 12 2 3 37 32 5467
2011 First official language - French 10 19 29 22 11 4 5 36 32 1764
2008 First official language - English 13 20 30 22 12 2 2 35 34 5004
2008 First official language - French 12 23 31 19 9 3 3 30 37 1741

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 23 29 15 8 2 3 24 46 4583
2017 First official language - French 23 31 26 10 4 2 4 15 57 1375
2014 First official language - English 26 27 26 12 5 2 2 18 54 5015
2014 First official language - French 30 31 22 8 4 2 3 12 65 1578
2011 First official language - English 20 25 29 15 7 1 3 23 47 5469
2011 First official language - French 21 30 28 11 5 2 4 17 54 1769
2008 First official language - English 19 25 31 15 7 2 3 23 45 4992
2008 First official language - French 19 28 29 12 6 3 3 19 50 1742

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 16 32 25 12 1 3 39 28 4559
2017 First official language - French 11 22 35 20 7 1 3 29 35 1373
2014 First official language - English 10 18 35 24 9 1 2 35 30 5011
2014 First official language - French 10 25 35 20 6 0 2 27 36 1579
2011 First official language - English 9 16 34 26 11 1 3 39 26 5469
2011 First official language - French 12 25 33 19 7 1 3 27 39 1764
2008 First official language - English 9 17 35 26 10 1 2 37 27 4999
2008 First official language - French 12 25 32 19 8 1 3 27 39 1737

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 22 27 17 10 2 4 28 43 4585
2017 First official language - French 17 25 27 15 9 2 4 25 46 1374
2014 First official language - English 23 25 27 14 7 1 2 21 50 5019
2014 First official language - French 21 29 27 12 6 1 3 19 52 1581
2011 First official language - English 16 22 30 18 10 1 3 28 40 5468
2011 First official language - French 16 25 28 18 8 1 4 27 43 1771
2008 First official language - English 16 22 29 19 10 2 3 30 40 5001
2008 First official language - French 12 24 30 18 10 1 4 30 38 1741

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 17 29 22 12 3 5 37 32 4583
2017 First official language - French 13 22 27 20 10 3 5 33 38 1377
2014 First official language - English 12 16 27 26 12 2 4 41 30 5012
2014 First official language - French 12 21 28 22 10 2 5 35 35 1584
2011 First official language - English 12 17 28 23 13 2 5 38 31 5470
2011 First official language - French 11 22 26 21 11 4 5 36 36 1768
2008 First official language - English 16 21 29 18 10 2 4 30 39 5008
2008 First official language - French 16 28 26 16 7 3 4 24 48 1743

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 22 32 15 8 2 3 24 42 4587
2017 First official language - French 15 26 34 12 6 3 4 20 44 1377
2014 First official language - English 22 24 30 13 6 2 3 20 49 5020
2014 First official language - French 17 31 30 11 6 2 3 18 50 1581
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 11 4 1 1 0 3 93 2 4605
2017 First official language - French 37 25 10 15 10 0 2 64 26 1382
2014 First official language - English 80 11 3 1 1 0 3 95 2 5034
2014 First official language - French 40 24 10 13 12 0 2 65 25 1587
2011 First official language - English 78 12 5 1 1 0 3 93 2 5471
2011 First official language - French 39 22 9 16 12 0 2 62 29 1776
2008 First official language - English 76 11 4 1 1 1 6 93 2 5018
2008 First official language - French 39 20 9 15 14 0 2 61 30 1743

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 30 14 11 9 5 4 63 22 4605
2017 First official language - French 21 34 18 9 7 7 5 62 19 1380
2014 First official language - English 31 31 13 11 9 4 3 65 21 5036
2014 First official language - French 21 33 17 10 8 4 5 60 21 1585

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 27 9 10 9 1 0 72 19 4605
2017 First official language - French 42 35 10 8 5 0 0 78 12 1383
2014 First official language - English 42 28 9 11 8 1 0 71 20 5035
2014 First official language - French 40 35 9 9 6 1 0 76 15 1586

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 33 11 12 7 2 1 69 20 4599
2017 First official language - French 31 43 12 8 4 1 1 76 13 1381
2014 First official language - English 31 36 11 13 6 2 1 69 19 5033
2014 First official language - French 27 45 13 9 4 1 1 73 13 1585
2011 First official language - English 32 35 11 13 6 2 1 69 19 5490
2011 First official language - French 32 41 12 9 4 2 1 74 13 1779
2008 First official language - English 33 35 10 12 7 2 1 70 19 5023
2008 First official language - French 31 42 12 9 4 2 0 75 13 1748

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 25 13 11 10 10 1 62 23 4605
2017 First official language - French 25 32 16 10 6 10 1 64 18 1383
2014 First official language - English 30 26 15 12 8 7 1 61 23 5032
2014 First official language - French 22 32 17 11 8 8 2 60 21 1586
2011 First official language - English 33 25 13 11 10 7 1 63 23 5479
2011 First official language - French 32 29 14 10 7 7 1 66 18 1773
2008 First official language - English 35 27 11 11 9 7 1 66 21 5021
2008 First official language - French 34 31 13 9 6 6 0 69 17 1747

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 21 17 16 13 17 3 43 36 4603
2017 First official language - French 11 22 19 16 10 19 3 43 32 1382
2014 First official language - English 12 22 18 18 15 13 2 40 39 5033
2014 First official language - French 10 22 20 16 14 15 3 39 36 1585

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 35 7 8 4 0 0 80 13 4604
2017 First official language - French 42 40 9 6 2 0 0 83 8 1379
2014 First official language - English 43 36 8 9 4 0 0 79 13 5035
2014 First official language - French 38 45 9 5 3 0 0 83 8 1585
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 30 10 8 6 1 1 76 14 4610
2017 First official language - French 37 38 14 6 5 0 1 76 11 1381
2014 First official language - English 42 33 10 9 6 1 0 75 15 5037
2014 First official language - French 35 38 13 8 5 1 0 74 13 1586
2011 First official language - English 37 34 11 11 7 0 0 71 18 5476
2011 First official language - French 36 37 14 7 5 0 1 74 12 1774
2008 First official language - English 33 35 11 11 9 1 0 69 20 5022
2008 First official language - French 33 35 15 9 7 0 1 68 16 1749

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 27 10 7 5 2 1 78 12 4606
2017 First official language - French 43 33 13 5 3 2 0 78 9 1380
2014 First official language - English 46 28 11 7 6 1 1 75 13 5035
2014 First official language - French 39 35 14 6 4 2 0 75 10 1586
2011 First official language - English 43 29 11 8 6 2 0 74 15 5482
2011 First official language - French 40 34 13 6 4 3 1 76 11 1776
2008 First official language - English 41 29 11 9 7 2 0 72 17 5017
2008 First official language - French 37 32 13 9 5 3 1 72 14 1749

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 30 8 9 6 1 1 77 15 4605
2017 First official language - French 41 36 11 7 4 1 0 78 10 1381
2014 First official language - English 43 31 9 9 6 1 0 75 16 5033
2014 First official language - French 37 39 11 8 5 1 0 76 13 1586
2011 First official language - English 40 32 9 10 7 1 0 73 17 5475
2011 First official language - French 37 37 13 8 5 1 0 74 12 1777
2008 First official language - English 38 32 9 11 9 1 0 71 20 5018
2008 First official language - French 36 34 13 10 6 1 0 71 16 1748

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 83 10 3 1 1 0 2 96 1 4601
2017 First official language - French 60 20 7 7 5 0 1 81 12 1381
2014 First official language - English 84 9 3 1 1 0 3 96 1 5033
2014 First official language - French 58 21 6 7 7 0 1 80 14 1587
2011 First official language - English 81 10 4 1 1 0 3 95 1 5477
2011 First official language - French 60 16 7 7 7 0 1 78 15 1777
2008 First official language - English 85 6 3 1 1 1 5 96 1 5010
2008 First official language - French 59 15 5 9 10 0 1 75 19 1747

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 23 8 5 6 4 3 80 12 4595
2017 First official language - French 46 29 8 4 5 3 4 81 10 1380
2014 First official language - English 51 22 8 5 7 3 4 78 13 5037
2014 First official language - French 44 27 10 6 6 3 3 76 13 1587
2011 First official language - English 47 25 8 7 8 2 3 76 16 5485
2011 First official language - French 45 26 9 7 6 3 3 76 14 1779

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 24 8 6 5 1 0 81 12 4598
2017 First official language - French 53 29 8 5 4 1 0 83 9 1381

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 22 10 4 5 2 0 81 9 4600
2017 First official language - French 53 28 10 4 4 2 0 82 8 1384

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 24 9 7 6 0 0 78 13 4595
2017 First official language - French 49 30 11 6 4 0 0 79 10 1382
2014 First official language - English 49 26 10 8 6 1 0 76 14 5034
2014 First official language - French 44 33 12 7 4 0 0 77 11 1584
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 35 11 11 6 3 5 70 18 1061
2017 First official language - French 21 37 17 12 3 4 6 64 16 351
2014 First official language - English 27 35 13 11 7 3 5 67 19 1230
2014 First official language - French 22 38 15 10 7 3 6 66 18 364

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 31 15 10 8 8 0 65 19 4611
2017 First official language - French 21 35 19 10 4 10 1 63 16 1381
2014 First official language - English 25 32 17 10 6 9 0 62 19 5031
2014 First official language - French 20 34 20 10 5 11 0 61 17 1587
2011 First official language - English 25 29 17 12 10 7 1 58 23 5475
2011 First official language - French 22 34 19 10 6 9 1 61 18 1775

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 32 16 13 10 3 0 59 24 4605
2017 First official language - French 19 34 23 13 7 4 1 56 21 1381
2014 First official language - English 21 31 19 15 10 3 0 54 26 5025
2014 First official language - French 16 34 26 12 9 4 0 52 21 1586
2011 First official language - English 21 32 17 15 12 2 0 54 28 5472
2011 First official language - French 18 34 23 12 9 4 0 54 22 1771
2008 First official language - English 24 35 15 12 11 3 0 61 24 5020
2008 First official language - French 23 35 21 10 7 3 1 60 18 1746

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 29 18 18 12 6 0 49 31 4602
2017 First official language - French 14 30 27 14 6 9 1 48 22 1382
2014 First official language - English 14 28 20 20 12 6 0 45 34 5031
2014 First official language - French 11 29 29 16 8 8 0 43 26 1587
2011 First official language - English 12 33 19 18 12 6 0 48 32 5479
2011 First official language - French 12 32 25 16 7 8 0 47 25 1769
2008 First official language - English 12 34 17 19 12 6 0 50 32 5014
2008 First official language - French 12 33 25 14 8 8 0 49 24 1744

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 28 15 14 15 6 0 53 31 4604
2017 First official language - French 16 29 23 13 10 9 0 50 25 1382
2014 First official language - English 18 26 18 16 15 7 0 47 33 5029
2014 First official language - French 14 27 24 16 11 8 0 45 29 1586
2011 First official language - English 15 29 18 16 15 8 0 48 33 5480
2011 First official language - French 14 31 21 15 10 9 0 50 27 1773
2008 First official language - English 16 30 17 15 13 9 0 51 30 5013
2008 First official language - French 15 31 21 13 9 11 0 51 25 1746

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 30 16 18 14 4 0 49 34 4607
2017 First official language - French 15 34 25 15 8 3 0 50 24 1382
2014 First official language - English 14 29 17 21 15 4 0 45 37 5028
2014 First official language - French 13 34 25 16 8 3 0 49 25 1586
2011 First official language - English 13 31 16 23 15 3 0 45 39 5471
2011 First official language - French 14 35 23 18 8 2 0 50 26 1768
2008 First official language - English 14 34 14 22 13 3 0 50 37 5022
2008 First official language - French 15 37 19 17 9 3 0 53 27 1741
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 41 16 10 5 2 0 69 15 4600
2017 First official language - French 23 45 20 8 2 2 0 69 10 1383
2014 First official language - English 24 41 18 10 5 3 0 66 15 5035
2014 First official language - French 20 44 21 9 3 2 0 66 13 1586
2011 First official language - English 24 41 17 11 5 1 0 66 17 5477
2011 First official language - French 24 47 17 8 3 1 0 72 11 1771

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 38 10 4 2 3 0 84 6 4588
2017 First official language - French 29 48 13 3 1 4 0 81 5 1383
2014 First official language - English 42 38 10 4 2 3 0 83 6 5035
2014 First official language - French 28 47 13 4 2 5 1 80 6 1585
2011 First official language - English 40 37 12 5 2 3 0 80 8 5472
2011 First official language - French 32 44 13 5 2 5 0 80 7 1773

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 36 11 8 5 4 1 75 14 4598
2017 First official language - French 30 41 12 9 4 3 1 74 14 1383
2014 First official language - English 35 36 11 8 4 4 1 75 13 5037
2014 First official language - French 28 43 12 8 5 3 1 74 14 1587
2011 First official language - English 32 33 12 10 7 5 1 70 18 5477
2011 First official language - French 29 35 13 11 5 5 2 69 17 1767
2008 First official language - English 30 34 11 11 8 5 1 68 20 5015
2008 First official language - French 31 36 12 10 6 5 1 71 17 1746

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 32 19 12 8 4 1 59 21 4593
2017 First official language - French 19 30 24 13 5 7 2 54 20 1384
2014 First official language - English 21 32 20 13 8 6 1 57 22 5031
2014 First official language - French 15 32 23 13 7 7 2 52 23 1584
2011 First official language - English 16 34 21 13 9 5 1 54 24 5476
2011 First official language - French 13 32 23 14 6 10 2 51 22 1776

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 22 16 15 17 10 2 45 37 4596
2017 First official language - French 12 22 20 15 12 14 5 42 33 1384
2014 First official language - English 15 20 18 17 19 10 2 39 41 5035
2014 First official language - French 10 20 21 17 18 12 3 35 41 1586
2011 First official language - English 13 18 18 16 19 13 3 37 41 5481
2011 First official language - French 11 19 19 17 15 15 5 37 40 1776

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 68 18 7 2 1 1 3 91 2 4605
2017 First official language - French 29 30 15 14 8 1 2 62 23 1382
2014 First official language - English 69 17 7 1 1 1 4 91 2 5035
2014 First official language - French 30 29 15 11 10 1 2 62 22 1586

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 75 14 5 1 1 2 2 93 2 4600
2017 First official language - French 44 36 8 5 3 2 1 83 9 1384
2014 First official language - English 72 16 6 1 0 3 3 93 2 5032
2014 First official language - French 40 35 8 7 4 3 2 80 11 1585
2011 First official language - English 71 14 6 1 1 2 4 92 2 5479
2011 First official language - French 44 30 11 8 3 2 2 77 12 1773
2008 First official language - English 76 13 5 1 1 2 3 93 1 5017
2008 First official language - French 47 28 11 8 4 1 1 77 12 1746

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 31 14 16 13 2 0 56 30 4594
2017 First official language - French 19 36 22 13 6 3 0 57 20 1382
2014 First official language - English 17 28 17 19 16 2 0 47 36 5036
2014 First official language - French 16 32 21 17 10 3 0 50 28 1586
2011 First official language - English 22 32 15 16 13 2 1 55 29 5486
2011 First official language - French 21 36 18 14 8 3 1 58 23 1778
2008 First official language - English 24 37 14 14 9 2 0 62 24 5020
2008 First official language - French 26 38 20 9 5 2 0 66 14 1746

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 23 14 17 22 3 2 44 41 4596
2017 First official language - French 16 28 18 16 15 4 3 48 33 1380
2014 First official language - English 14 21 14 20 27 2 2 36 49 5035
2014 First official language - French 10 26 17 19 21 3 4 38 43 1585
2011 First official language - English 14 26 15 18 23 2 2 42 42 5484
2011 First official language - French 15 28 18 18 17 3 1 45 36 1776
2008 First official language - English 17 32 12 17 17 2 2 52 35 5013
2008 First official language - French 21 33 17 14 10 2 2 56 26 1743

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 35 19 13 7 5 0 59 21 4598
2017 First official language - French 17 38 24 9 5 6 1 59 15 1382

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 33 13 3 3 4 0 79 7 4594
2017 First official language - French 36 41 14 2 2 4 1 80 5 1384
2014 First official language - English 46 33 12 3 2 4 0 82 6 5034
2014 First official language - French 38 41 12 3 1 5 1 83 4 1586

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 37 10 6 3 2 0 80 9 4601
2017 First official language - French 35 46 11 4 2 2 0 83 6 1384
2014 First official language - English 42 36 11 5 3 2 0 80 8 5038
2014 First official language - French 36 42 13 3 3 3 0 81 6 1585
2011 First official language - English 35 37 13 7 5 2 0 75 12 5473
2011 First official language - French 33 43 14 5 2 3 0 78 8 1773

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 35 9 5 4 0 0 82 10 4603
2017 First official language - French 40 44 10 4 2 0 0 84 6 1381
2014 First official language - English 46 36 9 5 3 0 0 82 9 5037
2014 First official language - French 40 42 10 5 2 0 0 83 7 1585
2011 First official language - English 40 36 11 6 5 1 0 77 11 5478
2011 First official language - French 39 40 13 6 2 1 0 79 8 1767
2008 First official language - English 38 37 11 8 5 1 0 76 13 5016
2008 First official language - French 37 41 13 5 3 1 0 79 8 1748

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 32 15 9 7 1 0 69 16 4596
2017 First official language - French 32 36 21 7 4 0 0 68 11 1382
2014 First official language - English 27 36 17 11 8 1 0 63 19 5037
2014 First official language - French 25 40 19 9 6 1 0 65 15 1585
2011 First official language - English 29 35 18 10 7 1 0 64 17 5481
2011 First official language - French 30 37 19 7 5 1 0 68 12 1774

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 35 14 9 6 0 0 70 15 4605
2017 First official language - French 30 41 18 7 3 0 0 71 10 1384
2014 First official language - English 27 38 16 12 7 0 0 65 20 5036
2014 First official language - French 25 41 19 9 6 1 0 66 15 1586
2011 First official language - English 29 37 16 11 7 0 0 66 18 5478
2011 First official language - French 28 42 18 7 4 1 0 70 12 1775
2008 First official language - English 30 39 13 11 6 0 0 69 18 5016
2008 First official language - French 31 41 15 8 4 0 0 72 12 1744

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 25 17 12 10 4 0 59 24 4598
2017 First official language - French 28 28 22 10 6 5 1 60 17 1381
2014 First official language - English 26 25 19 14 11 4 0 54 26 5039
2014 First official language - French 23 28 20 13 9 5 1 54 24 1586
2011 First official language - English 28 25 19 14 11 4 0 55 26 5479
2011 First official language - French 28 28 19 12 8 5 0 59 22 1776
2008 First official language - English 27 27 17 13 10 5 1 57 24 5019
2008 First official language - French 29 28 17 13 7 6 1 61 21 1746
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 30 34 36 4602
2017 First official language - French 32 38 30 1382
2014 First official language - English 29 33 37 5039
2014 First official language - French 30 38 31 1587
2011 First official language - English 33 32 35 5485
2011 First official language - French 32 38 29 1777

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 11 31 34 8 8 8 1411
2017 First official language - French 14 33 39 3 5 6 447
2014 First official language - English 11 30 38 10 9999 11 1500
2014 First official language - French 12 29 42 8 9999 9 474
2011 First official language - English 12 31 38 9 9999 10 1825
2011 First official language - French 12 33 40 6 9999 9 585
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 20 80 4592
2017 First official language - French 17 83 1379
2014 First official language - English 20 80 5029
2014 First official language - French 18 82 1583

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 869
2017 First official language - French 54 231
2014 First official language - English 46 986
2014 First official language - French 53 280

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 65 869
2017 First official language - French 57 231
2014 First official language - English 64 986
2014 First official language - French 58 280

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 869
2017 First official language - French 9 231
2014 First official language - English 7 986
2014 First official language - French 11 280

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 869
2014 First official language - English 3 986

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 869
2017 First official language - French 3 231
2014 First official language - English 4 986
2014 First official language - French 6 280

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 869
2017 First official language - French 3 231
2014 First official language - English 9 986
2014 First official language - French 6 280

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 869
2014 First official language - English 3 986
2014 First official language - French 4 280

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 868
2017 First official language - French 35 232
2014 First official language - English 44 987
2014 First official language - French 35 281

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 868
2017 First official language - French 37 232
2014 First official language - English 43 987
2014 First official language - French 45 281

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 868
2017 First official language - French 45 232
2014 First official language - English 45 987
2014 First official language - French 46 281

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 868
2017 First official language - French 31 232
2014 First official language - English 38 987
2014 First official language - French 37 281

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 868
2017 First official language - French 23 232
2014 First official language - English 31 987
2014 First official language - French 33 281

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 868
2017 First official language - French 55 232
2014 First official language - English 52 987
2014 First official language - French 62 281

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 868
2017 First official language - French 30 232
2014 First official language - English 32 987
2014 First official language - French 38 281

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 868
2014 First official language - English 2 987

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 868
2017 First official language - French 6 232
2014 First official language - English 7 987
2014 First official language - French 3 281

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 868
2017 First official language - French 8 232
2014 First official language - English 12 987
2014 First official language - French 15 281

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 868
2017 First official language - French 41 232
2014 First official language - English 45 987
2014 First official language - French 49 281

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 868
2017 First official language - French 18 232
2014 First official language - English 29 987
2014 First official language - French 21 281

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 868
2017 First official language - French 13 232
2014 First official language - English 13 987
2014 First official language - French 12 281

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 868
2017 First official language - French 57 233
2014 First official language - English 54 987
2014 First official language - French 66 280

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 868
2017 First official language - French 28 233
2014 First official language - English 27 987
2014 First official language - French 31 280

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 868
2017 First official language - French 9 233
2014 First official language - English 9 987
2014 First official language - French 13 280

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 868
2017 First official language - French 16 233
2014 First official language - English 16 987
2014 First official language - French 22 280

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 868
2017 First official language - French 11 233
2014 First official language - English 11 987
2014 First official language - French 12 280

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 868
2017 First official language - French 6 233
2014 First official language - English 5 987
2014 First official language - French 8 280

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 868
2017 First official language - French 12 233
2014 First official language - English 12 987
2014 First official language - French 15 280

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 868
2017 First official language - French 11 233
2014 First official language - English 10 987
2014 First official language - French 13 280

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 868
2017 First official language - French 23 233
2014 First official language - English 26 987
2014 First official language - French 18 280

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 806
2017 First official language - French 14 218
2014 First official language - English 11 929
2014 First official language - French 15 258

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 806
2017 First official language - French 17 218
2014 First official language - English 18 929
2014 First official language - French 17 258

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 806
2017 First official language - French 10 218
2014 First official language - English 8 929
2014 First official language - French 12 258

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 806
2017 First official language - French 7 218
2014 First official language - English 8 929
2014 First official language - French 8 258

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 806
2017 First official language - French 6 218
2014 First official language - English 12 929
2014 First official language - French 13 258

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 806
2017 First official language - French 15 218
2014 First official language - English 10 929
2014 First official language - French 11 258

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 806
2017 First official language - French 18 218
2014 First official language - English 10 929
2014 First official language - French 14 258

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 806
2017 First official language - French 9 218
2014 First official language - English 9 929
2014 First official language - French 8 258

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 806
2017 First official language - French 13 218
2014 First official language - English 11 929
2014 First official language - French 9 258

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 806
2017 First official language - French 23 218
2014 First official language - English 28 929
2014 First official language - French 23 258

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 806
2017 First official language - French 10 218
2014 First official language - English 8 929
2014 First official language - French 17 258

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 806
2017 First official language - French 35 218
2014 First official language - English 50 929
2014 First official language - French 42 258

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 806
2014 First official language - English 1 929

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 806
2017 First official language - French 46 218
2014 First official language - English 55 929
2014 First official language - French 41 258

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 806

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 806
2017 First official language - French 13 218
2014 First official language - English 11 929
2014 First official language - French 13 258

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 870
2017 First official language - French 93 7 229

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 17 19 7 9 26 7 48 24 4607
2017 First official language - French 13 17 17 7 6 32 9 50 21 1383
2014 First official language - English 14 17 19 8 8 28 8 48 24 5037
2014 First official language - French 10 17 20 6 7 32 9 45 22 1587

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 29 17 7 7 10 1 66 15 4600
2017 First official language - French 25 37 18 6 4 10 1 69 11 1380
2014 First official language - English 23 27 20 8 6 15 2 61 16 5036
2014 First official language - French 18 32 21 6 5 17 2 61 13 1586
2011 First official language - English 29 31 18 8 5 9 0 66 15 5483
2011 First official language - French 27 37 16 6 3 11 0 72 11 1772
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 49 8 5 2 2 4 83 8 4604
2017 First official language - French 21 51 14 6 2 2 4 77 9 1382
2014 First official language - English 28 51 9 6 1 2 4 83 7 5035
2014 First official language - French 19 50 16 7 1 2 4 74 9 1585
2011 First official language - English 27 52 9 6 2 1 3 82 9 5482
2011 First official language - French 21 50 14 8 2 1 3 75 10 1772
2008 First official language - English 25 48 9 8 4 3 4 78 13 5021
2008 First official language - French 23 44 14 10 3 2 5 71 14 1746

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 22 22 8 5 25 8 48 19 4596
2017 First official language - French 8 20 22 5 3 30 12 48 13 1384
2014 First official language - English 9 19 24 9 5 24 9 42 21 5035
2014 First official language - French 7 19 24 7 5 28 9 42 19 1587
2011 First official language - English 8 20 25 9 6 26 6 42 21 5475
2011 First official language - French 7 20 23 7 4 27 12 44 18 1771

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 27 11 4 2 10 4 80 7 4603
2017 First official language - French 35 39 9 2 1 9 5 86 4 1383
2014 First official language - English 37 30 13 4 2 10 4 78 7 5038
2014 First official language - French 32 41 11 3 1 9 4 83 5 1585
2011 First official language - English 38 29 13 5 2 10 3 77 8 5480
2011 First official language - French 34 38 10 3 2 9 4 83 6 1776
2008 First official language - English 35 31 11 4 2 12 4 79 8 5018
2008 First official language - French 34 34 13 3 1 10 5 79 5 1747

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 28 15 6 3 14 4 72 10 4598
2017 First official language - French 27 37 13 3 2 13 4 78 6 1376
2014 First official language - English 28 29 16 6 3 15 4 70 11 5029
2014 First official language - French 24 40 14 4 2 13 4 76 7 1584
2011 First official language - English 29 29 16 6 4 15 3 70 11 5470
2011 First official language - French 28 36 14 4 2 12 4 76 7 1769
2008 First official language - English 32 28 15 7 4 10 4 70 13 5021
2008 First official language - French 33 34 13 5 2 8 5 78 7 1748
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 9 91 4589
2017 First official language - French 9 91 1380
2014 First official language - English 8 92 5016
2014 First official language - French 8 92 1583

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 432
2017 First official language - French 34 118
2014 First official language - English 36 361
2014 First official language - French 27 118

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 79 432
2017 First official language - French 79 118
2014 First official language - English 78 361
2014 First official language - French 80 118

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 432
2014 First official language - English 4 361
2014 First official language - French 5 118

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 432
2017 First official language - French 0 118
2014 First official language - English 3 361

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 432
2017 First official language - French 5 118
2014 First official language - English 7 361
2014 First official language - French 5 118

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 432
2017 First official language - French 0 118
2014 First official language - English 9 361

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 432
2014 First official language - English 8 361
2014 First official language - French 7 118

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 430
2017 First official language - French 19 117
2014 First official language - English 27 363
2014 First official language - French 20 117

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 430
2017 First official language - French 20 117
2014 First official language - English 16 363
2014 First official language - French 16 117

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 430
2017 First official language - French 5 117
2014 First official language - English 17 363
2014 First official language - French 13 117

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 430
2017 First official language - French 6 117
2014 First official language - English 7 363
2014 First official language - French 5 117

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 430
2017 First official language - French 14 117
2014 First official language - English 27 363
2014 First official language - French 21 117

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 430
2017 First official language - French 15 117
2014 First official language - English 19 363
2014 First official language - French 12 117

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 430
2014 First official language - English 2 363

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 430

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 430
2017 First official language - French 5 117
2014 First official language - English 7 363
2014 First official language - French 8 117

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 430
2017 First official language - French 24 117
2014 First official language - English 15 363
2014 First official language - French 19 117

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 430
2017 First official language - French 10 117
2014 First official language - English 18 363
2014 First official language - French 13 117

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 430
2017 First official language - French 26 117
2014 First official language - English 27 363
2014 First official language - French 40 117

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 433
2017 First official language - French 30 117
2014 First official language - English 23 362
2014 First official language - French 32 117

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 433
2017 First official language - French 9 117
2014 First official language - English 13 362
2014 First official language - French 17 117

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 433
2017 First official language - French 5 117
2014 First official language - English 7 362
2014 First official language - French 7 117

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 433
2017 First official language - French 14 117
2014 First official language - English 17 362
2014 First official language - French 13 117

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 433
2014 First official language - English 7 362

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 433
2017 First official language - French 5 117
2014 First official language - English 6 362
2014 First official language - French 7 117

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 433
2017 First official language - French 5 117
2014 First official language - English 7 362
2014 First official language - French 9 117

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 433
2017 First official language - French 10 117
2014 First official language - English 6 362
2014 First official language - French 6 117

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 433
2017 First official language - French 49 117
2014 First official language - English 57 362
2014 First official language - French 46 117

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 416
2017 First official language - French 5 111
2014 First official language - English 5 338
2014 First official language - French 5 106

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 416
2017 First official language - French 9 111
2014 First official language - English 11 338
2014 First official language - French 14 106

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 416
2014 First official language - English 2 338

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 416
2017 First official language - French 5 111
2014 First official language - English 2 338

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 416
2014 First official language - English 2 338

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 416
2014 First official language - English 5 338
2014 First official language - French 4 106

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 416
2017 First official language - French 18 111
2014 First official language - English 6 338
2014 First official language - French 10 106

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 416
2017 First official language - French 13 111
2014 First official language - English 12 338
2014 First official language - French 15 106

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 416
2017 First official language - French 15 111
2014 First official language - English 8 338
2014 First official language - French 6 106

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 416
2017 First official language - French 17 111
2014 First official language - English 23 338
2014 First official language - French 24 106

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 416
2017 First official language - French 4 111
2014 First official language - English 9 338
2014 First official language - French 14 106

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 416
2017 First official language - French 36 111
2014 First official language - English 50 338
2014 First official language - French 48 106

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 416
2014 First official language - English 3 338

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 65 416
2017 First official language - French 54 111
2014 First official language - English 68 338
2014 First official language - French 52 106

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 416
2017 First official language - French 15 111
2014 First official language - English 10 338
2014 First official language - French 16 106

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 88 12 433
2017 First official language - French 87 13 118

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 15 20 3 4 33 8 54 11 4601
2017 First official language - French 12 19 19 3 2 37 8 56 9 1382
2014 First official language - English 15 14 21 3 3 35 9 52 11 5032
2014 First official language - French 11 18 18 2 3 38 9 55 10 1585

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 30 16 3 3 13 2 73 8 4593
2017 First official language - French 26 38 17 3 2 13 1 74 6 1379
2014 First official language - English 28 27 19 4 2 18 2 68 7 5036
2014 First official language - French 20 33 19 3 2 21 2 69 7 1585
2011 First official language - English 36 32 15 4 3 10 0 76 8 5468
2011 First official language - French 33 38 13 3 2 11 1 79 5 1774
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 25 20 14 20 1 2 45 35 4593
2017 First official language - French 14 22 21 15 25 0 3 37 41 1384

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 28 26 16 13 0 1 45 29 4594
2017 First official language - French 13 25 31 19 12 0 1 38 31 1382

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 31 22 13 9 1 2 55 23 4591
2017 First official language - French 15 27 28 18 10 0 2 43 28 1376

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 24 23 17 16 1 2 43 33 4591
2017 First official language - French 16 23 25 18 15 1 2 40 34 1384

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 25 14 6 6 1 8 72 13 4581
2017 First official language - French 36 25 17 6 4 1 11 69 12 1381

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 31 21 11 9 0 0 59 20 4585
2017 First official language - French 25 29 23 13 8 0 1 56 21 1379

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 32 21 12 7 1 1 60 19 4580
2017 First official language - French 24 34 22 11 6 1 2 60 18 1381

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 32 23 14 8 1 2 55 22 4575
2017 First official language - French 21 30 25 14 8 0 2 52 22 1379

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 32 20 11 8 1 2 60 19 4580
2017 First official language - French 24 33 20 12 8 1 2 59 20 1377

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 32 20 9 6 1 2 63 16 4570
2017 First official language - French 26 31 23 11 6 1 3 59 17 1374

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 27 13 6 5 0 1 75 11 4598
2017 First official language - French 52 22 13 6 3 0 3 77 9 1385

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 13 6 4 4 1 3 86 8 4600
2017 First official language - French 65 13 7 5 3 1 6 84 9 1381

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 29 10 4 2 0 2 84 6 4598
2017 First official language - French 51 26 12 4 3 0 4 81 7 1383

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 21 10 6 5 1 2 79 11 4597
2017 First official language - French 57 20 8 4 5 0 5 81 10 1379

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 13 5 2 1 0 27 88 5 4596
2017 First official language - French 49 13 5 2 1 0 29 89 5 1378

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 21 7 3 1 1 6 88 4 4575
2017 First official language - French 64 15 7 2 1 1 10 88 4 1371

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 18 7 4 4 1 4 83 9 4600
2017 First official language - French 62 16 7 3 4 1 7 85 7 1381

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 30 11 4 1 1 3 82 6 4589
2017 First official language - French 47 29 13 4 3 0 4 79 7 1381

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 31 37 13 7 0 0 42 20 4602
2017 First official language - French 9 30 40 13 6 0 1 40 20 1380

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 19 41 21 8 0 0 29 30 4601
2017 First official language - French 6 19 41 22 10 0 1 32 26 1381

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 39 13 7 6 2 0 75 12 4601
2017 First official language - French 32 44 14 5 3 3 0 78 8 1383

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 38 14 14 11 2 0 61 25 4600
2017 First official language - French 17 44 18 13 6 1 0 62 19 1385
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 20 80 4595
2017 First official language - French 20 80 1382
2014 First official language - English 18 82 5024
2014 First official language - French 15 85 1583

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 81 19 937
2017 First official language - French 83 17 276
2014 First official language - English 80 20 889
2014 First official language - French 79 21 240

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 31 5 8 3 0 1 84 11 767
2017 First official language - French 47 36 7 7 2 0 0 83 9 229
2014 First official language - English 50 33 6 7 3 0 1 84 10 719
2014 First official language - French 53 33 7 4 2 1 0 87 6 192
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 24 20 13 14 4 1 26 74 4612
2017 First official language - French 27 21 21 12 15 2 1 28 72 1384

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 3207
2017 First official language - French 22 960

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 3207
2017 First official language - French 38 960

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 3207
2017 First official language - French 21 960

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 3207
2017 First official language - French 40 960

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 3207
2017 First official language - French 9 960

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 3207
2017 First official language - French 43 960

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 4 44 19 11 5 16 3137
2017 First official language - French 5 43 20 11 6 15 942

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 21 15 18 26 3 7 35 48 3215
2017 First official language - French 7 21 17 18 24 2 12 32 49 965

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 2 8 10 18 53 3 6 12 77 3213
2017 First official language - French 2 8 12 19 50 2 7 11 76 963
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