2017 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 49 6 11 6 0 0 77 17 2021
2017 Does not provide services to public 35 46 4 11 3 0 0 81 14 3680
2014 Provides services to public 25 48 7 13 7 0 0 73 20 2208
2014 Does not provide services to public 30 46 5 13 5 0 0 76 19 3497
2011 Provides services to public 33 46 4 12 5 0 0 79 17 3143
2011 Does not provide services to public 35 47 5 9 4 0 0 82 13 4254
2008 Provides services to public 33 48 4 9 4 0 0 82 14 2849
2008 Does not provide services to public 36 47 5 9 3 0 0 83 12 3590

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 25 4 3 1 0 3 92 4 2019
2017 Does not provide services to public 69 21 5 2 1 0 2 91 4 3680
2014 Provides services to public 60 26 6 4 2 1 2 88 6 2209
2014 Does not provide services to public 66 21 7 3 2 1 2 89 5 3497
2011 Provides services to public 66 21 5 3 2 1 2 90 5 3148
2011 Does not provide services to public 69 19 5 3 2 1 2 90 5 4252
2008 Provides services to public 67 22 4 3 2 0 2 92 5 2852
2008 Does not provide services to public 69 21 4 3 1 1 2 91 4 3580

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 18 4 4 2 0 3 90 6 2022
2017 Does not provide services to public 68 17 5 5 3 0 2 87 9 3679
2014 Provides services to public 64 20 6 4 3 0 3 87 7 2209
2014 Does not provide services to public 64 19 6 6 3 0 3 85 9 3496
2011 Provides services to public 69 17 6 4 2 0 2 88 6 3141
2011 Does not provide services to public 68 18 4 5 3 0 2 88 8 4251
2008 Provides services to public 70 16 5 4 2 1 3 89 6 2854
2008 Does not provide services to public 67 18 5 5 2 0 3 87 8 3585

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 37 9 11 7 0 1 74 17 2021
2017 Does not provide services to public 42 35 7 11 5 0 0 77 16 3676
2014 Provides services to public 36 37 8 11 7 0 0 73 18 2209
2014 Does not provide services to public 40 37 8 10 5 0 0 77 15 3497
2011 Provides services to public 39 36 7 11 6 0 0 76 18 3140
2011 Does not provide services to public 39 39 8 9 4 0 0 78 14 4246

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 38 11 17 12 0 0 61 28 2020
2017 Does not provide services to public 28 38 11 14 9 0 1 66 23 3682
2014 Provides services to public 16 38 12 21 13 0 0 54 34 2207
2014 Does not provide services to public 21 36 14 18 11 0 1 57 29 3497
2011 Provides services to public 27 40 11 14 7 0 0 67 21 3143
2011 Does not provide services to public 27 39 13 13 7 0 1 66 20 4251
2008 Provides services to public 25 42 12 14 7 0 0 67 21 2852
2008 Does not provide services to public 24 40 15 14 7 0 1 64 21 3584

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 36 6 3 2 0 0 89 5 2019
2017 Does not provide services to public 49 36 7 5 3 0 0 86 7 3675
2014 Provides services to public 46 38 9 5 2 0 0 84 7 2208
2014 Does not provide services to public 42 40 9 5 3 0 0 82 8 3496
2011 Provides services to public 51 36 7 3 2 0 0 88 5 3142
2011 Does not provide services to public 45 38 9 5 3 0 0 83 8 4249
2008 Provides services to public 47 39 8 4 2 0 0 86 6 2856
2008 Does not provide services to public 43 40 9 5 3 0 0 83 8 3588

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 33 5 4 2 0 0 90 5 2018
2017 Does not provide services to public 54 33 5 4 3 0 0 88 7 3670
2014 Provides services to public 51 36 7 4 2 0 0 87 6 2208
2014 Does not provide services to public 47 38 7 5 3 0 0 85 8 3492
2011 Provides services to public 53 37 5 3 1 0 0 90 5 3145
2011 Does not provide services to public 49 39 6 4 2 0 0 88 6 4253
2008 Provides services to public 48 42 6 3 1 0 0 89 5 2853
2008 Does not provide services to public 45 42 7 4 2 0 0 87 6 3586

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 7 9 4 0 0 80 13 2015
2017 Does not provide services to public 50 36 7 5 2 0 0 86 7 3667
2014 Provides services to public 36 42 8 10 4 0 0 78 14 2208
2014 Does not provide services to public 44 39 9 6 2 0 0 83 8 3496

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 32 13 11 11 0 1 65 22 2017
2017 Does not provide services to public 41 32 11 9 6 0 0 74 16 3672
2014 Provides services to public 26 32 15 13 12 0 1 59 26 2206
2014 Does not provide services to public 33 34 14 11 7 0 1 68 18 3497
2011 Provides services to public 32 35 13 11 8 0 1 68 20 3148
2011 Does not provide services to public 37 35 12 9 6 0 0 73 15 4247

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 27 10 11 13 1 4 64 26 2018
2017 Does not provide services to public 33 26 10 11 11 2 8 66 24 3675
2014 Provides services to public 34 28 10 12 10 1 4 66 24 2209
2014 Does not provide services to public 30 28 10 11 13 1 7 63 26 3498
2011 Provides services to public 36 28 7 12 13 1 4 67 26 3148
2011 Does not provide services to public 31 26 9 14 13 1 6 61 29 4244
2008 Provides services to public 38 28 6 12 11 0 4 70 24 2849
2008 Does not provide services to public 32 28 8 12 12 1 6 65 26 3587

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 40 9 6 3 0 0 83 8 2020
2017 Does not provide services to public 38 43 9 6 3 0 0 82 9 3677
2014 Provides services to public 34 43 10 8 5 0 0 77 13 2209
2014 Does not provide services to public 31 44 11 9 5 0 0 75 13 3496
2011 Provides services to public 41 40 10 6 3 0 0 81 9 3144
2011 Does not provide services to public 35 42 11 8 4 0 0 77 12 4249
2008 Provides services to public 41 41 9 5 3 0 0 82 9 2830
2008 Does not provide services to public 36 43 10 7 3 0 0 79 11 3571

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 35 16 14 12 0 0 57 27 2017
2017 Does not provide services to public 28 35 14 13 10 0 0 63 22 3679
2014 Provides services to public 18 33 19 16 13 0 0 52 29 2207
2014 Does not provide services to public 22 36 17 15 10 0 0 58 25 3496
2011 Provides services to public 19 35 17 15 13 0 0 55 28 3144
2011 Does not provide services to public 22 37 17 14 10 0 0 59 24 4251

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 46 10 11 5 0 1 74 16 2017
2017 Does not provide services to public 29 42 13 11 5 0 0 71 16 3674

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 11 7 3 0 1 78 11 2015
2017 Does not provide services to public 42 40 10 6 3 0 0 82 9 3672
2014 Provides services to public 31 42 14 7 5 1 0 74 12 2207
2014 Does not provide services to public 36 40 13 6 3 1 0 77 10 3496
2011 Provides services to public 33 43 12 6 4 1 0 78 11 3143
2011 Does not provide services to public 34 44 12 6 3 1 0 79 9 4250
2008 Provides services to public 40 41 10 5 3 1 0 82 8 2846
2008 Does not provide services to public 39 41 11 5 3 1 0 80 8 3588

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 34 16 12 11 0 1 61 23 2018
2017 Does not provide services to public 31 39 11 11 8 0 0 70 19 3676

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 30 6 1 2 0 1 91 3 2015
2017 Does not provide services to public 54 34 8 2 1 0 0 89 3 3674
2014 Provides services to public 61 28 6 3 1 0 0 89 4 2207
2014 Does not provide services to public 58 30 8 3 1 0 0 88 4 3495
2011 Provides services to public 61 31 5 2 1 0 0 92 3 3140
2011 Does not provide services to public 56 34 6 2 1 0 0 90 4 4247

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 43 10 12 8 0 1 70 20 2011
2017 Does not provide services to public 32 42 11 9 5 0 0 74 15 3670
2014 Provides services to public 20 41 14 14 11 0 0 61 25 2205
2014 Does not provide services to public 23 42 13 13 7 0 0 66 20 3497
2011 Provides services to public 27 42 12 11 8 0 0 70 19 3141
2011 Does not provide services to public 30 42 11 9 7 0 0 73 16 4247

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 14 11 6 0 0 69 17 2013
2017 Does not provide services to public 38 36 13 8 5 0 0 75 12 3672
2014 Provides services to public 25 37 16 12 9 0 0 62 21 2209
2014 Does not provide services to public 29 38 16 10 7 0 0 67 17 3496

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 39 13 12 6 0 0 68 18 2014
2017 Does not provide services to public 33 38 13 9 6 0 1 71 15 3669
2014 Provides services to public 23 37 18 12 9 0 0 61 21 2209
2014 Does not provide services to public 26 37 17 11 7 0 0 64 19 3495
2011 Provides services to public 33 39 14 9 4 0 0 72 14 3144
2011 Does not provide services to public 32 39 15 8 4 1 1 73 12 4252

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 35 9 3 3 0 0 85 6 2013
2017 Does not provide services to public 45 38 9 6 2 0 0 83 8 3667
2014 Provides services to public 44 39 10 4 2 0 0 83 7 2208
2014 Does not provide services to public 40 39 11 6 3 0 0 80 9 3494
2011 Provides services to public 49 40 7 3 1 0 0 88 5 3146
2011 Does not provide services to public 43 41 8 5 3 0 0 84 8 4252
2008 Provides services to public 49 40 6 4 2 0 0 88 6 2854
2008 Does not provide services to public 43 43 7 4 2 0 0 86 7 3587

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 38 19 9 4 0 4 67 13 2019
2017 Does not provide services to public 31 36 19 8 5 0 1 68 13 3681
2014 Provides services to public 30 34 20 8 5 0 2 65 14 2208
2014 Does not provide services to public 27 37 20 9 6 0 1 65 15 3497
2011 Provides services to public 26 34 23 10 6 0 2 61 16 3142
2011 Does not provide services to public 26 35 22 10 6 0 1 61 16 4251
2008 Provides services to public 24 36 23 9 6 0 1 62 15 2856
2008 Does not provide services to public 23 33 23 12 8 0 1 57 20 3587

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 23 38 17 7 0 4 25 35 2015
2017 Does not provide services to public 8 24 39 17 8 1 3 26 33 3670
2014 Provides services to public 12 30 34 17 5 1 1 22 43 2200
2014 Does not provide services to public 10 29 38 16 5 1 1 21 41 3488
2011 Provides services to public 12 29 34 16 6 1 3 23 43 3127
2011 Does not provide services to public 10 29 38 15 5 1 2 21 40 4237
2008 Provides services to public 9 29 37 16 6 0 3 23 39 2835
2008 Does not provide services to public 10 29 37 16 5 1 2 22 41 3571

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 27 28 19 9 2 3 29 42 2014
2017 Does not provide services to public 10 20 30 19 13 3 3 35 32 3654
2014 Provides services to public 19 27 31 13 7 2 1 21 48 2203
2014 Does not provide services to public 16 27 31 15 8 2 2 24 44 3485
2011 Provides services to public 15 24 31 18 8 2 3 27 41 3120
2011 Does not provide services to public 12 23 33 19 9 2 2 29 37 4235
2008 Provides services to public 13 23 32 19 9 1 3 29 37 2835
2008 Does not provide services to public 11 23 31 21 9 2 2 32 36 3567

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 24 31 15 7 1 5 23 44 2014
2017 Does not provide services to public 16 25 31 13 8 3 3 23 44 3662
2014 Provides services to public 29 27 24 11 4 2 2 16 59 2199
2014 Does not provide services to public 28 28 24 10 6 1 2 17 59 3481
2011 Provides services to public 20 26 28 14 6 2 3 21 49 3127
2011 Does not provide services to public 19 27 30 14 6 2 3 21 48 4228
2008 Provides services to public 15 26 32 15 6 2 3 23 43 2828
2008 Does not provide services to public 15 26 31 16 7 2 3 24 44 3561

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 12 31 27 15 1 7 46 21 2001
2017 Does not provide services to public 7 15 33 26 14 1 3 42 23 3665
2014 Provides services to public 9 15 31 29 11 1 4 42 25 2195
2014 Does not provide services to public 9 20 34 24 10 1 2 35 30 3480
2011 Provides services to public 8 15 34 26 10 1 4 39 25 3112
2011 Does not provide services to public 9 19 35 24 10 1 3 35 29 4235
2008 Provides services to public 6 16 35 27 11 1 5 40 23 2833
2008 Does not provide services to public 8 20 35 23 10 1 2 34 29 3560

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 21 28 16 10 1 4 27 43 2010
2017 Does not provide services to public 13 22 28 17 13 2 5 32 38 3668
2014 Provides services to public 29 27 22 13 7 1 2 20 58 2204
2014 Does not provide services to public 25 27 25 13 7 1 2 21 54 3486
2011 Provides services to public 25 26 24 14 7 1 3 22 53 3125
2011 Does not provide services to public 21 27 27 14 7 1 3 22 50 4235
2008 Provides services to public 19 26 27 15 8 1 3 25 47 2836
2008 Does not provide services to public 19 27 26 16 8 1 2 25 48 3566

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 22 28 16 11 3 3 29 41 2013
2017 Does not provide services to public 12 19 27 21 13 3 6 37 33 3667
2014 Provides services to public 17 21 28 20 9 2 2 31 40 2197
2014 Does not provide services to public 14 21 28 21 9 2 4 33 38 3488
2011 Provides services to public 13 21 27 20 12 2 5 34 37 3119
2011 Does not provide services to public 12 19 28 22 11 2 5 36 33 4237
2008 Provides services to public 14 22 27 20 11 2 4 33 39 2838
2008 Does not provide services to public 13 24 28 20 10 2 4 32 39 3564

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 24 32 13 7 2 5 22 44 2015
2017 Does not provide services to public 15 24 31 14 9 3 4 24 42 3672
2014 Provides services to public 26 27 27 10 6 2 2 17 55 2202
2014 Does not provide services to public 24 26 28 11 6 2 3 18 53 3488
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 14 5 2 2 0 6 90 5 2021
2017 Does not provide services to public 69 15 6 3 3 1 4 88 6 3679
2014 Provides services to public 72 13 5 1 2 0 5 90 4 2212
2014 Does not provide services to public 70 14 6 3 2 0 5 89 6 3500
2011 Provides services to public 72 12 5 3 2 1 5 89 5 3144
2011 Does not provide services to public 71 13 5 3 2 1 5 89 6 4253
2008 Provides services to public 70 10 4 3 3 0 10 89 6 2853
2008 Does not provide services to public 68 11 5 3 3 1 9 88 7 3585

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 34 15 11 11 3 2 61 22 2024
2017 Does not provide services to public 26 30 16 11 8 5 3 62 21 3677
2014 Provides services to public 26 36 15 11 8 2 1 64 20 2212
2014 Does not provide services to public 27 35 14 10 8 3 3 66 19 3499

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 32 11 10 8 0 1 71 18 2020
2017 Does not provide services to public 41 30 10 10 7 1 0 72 18 3673
2014 Provides services to public 38 31 11 11 8 0 1 70 19 2214
2014 Does not provide services to public 39 34 10 10 6 1 1 74 17 3496

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 33 13 21 11 1 1 54 32 2022
2017 Does not provide services to public 31 33 13 13 8 1 0 65 21 3672
2014 Provides services to public 17 35 16 21 10 1 1 52 31 2212
2014 Does not provide services to public 25 39 12 16 7 1 1 65 23 3495
2011 Provides services to public 19 37 14 19 10 1 0 57 29 3143
2011 Does not provide services to public 25 38 13 14 7 1 1 64 22 4251
2008 Provides services to public 22 37 11 19 10 1 1 59 29 2851
2008 Does not provide services to public 26 37 13 15 8 1 1 64 23 3591

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 28 16 16 17 4 1 49 34 2019
2017 Does not provide services to public 27 30 13 13 9 7 1 62 24 3677
2014 Provides services to public 16 29 19 18 14 4 1 47 33 2214
2014 Does not provide services to public 25 30 14 14 10 5 2 59 26 3497
2011 Provides services to public 21 26 15 19 16 4 0 48 36 3144
2011 Does not provide services to public 27 28 14 15 11 5 1 57 28 4250
2008 Provides services to public 21 29 14 17 14 3 1 53 33 2851
2008 Does not provide services to public 27 28 15 14 11 5 1 59 26 3590

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 22 19 21 19 8 2 35 44 2021
2017 Does not provide services to public 12 21 18 18 13 15 3 40 38 3673
2014 Provides services to public 8 23 22 22 19 6 1 33 43 2213
2014 Does not provide services to public 11 22 21 19 15 10 3 37 39 3496

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 42 10 8 5 0 0 77 13 2017
2017 Does not provide services to public 43 37 8 8 3 0 0 81 11 3673
2014 Provides services to public 33 44 12 8 3 0 0 77 11 2215
2014 Does not provide services to public 38 42 9 7 3 0 0 81 10 3496
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 11 10 6 0 1 72 16 2022
2017 Does not provide services to public 37 37 10 10 5 0 0 74 15 3682
2014 Provides services to public 32 36 13 10 8 1 0 69 18 2213
2014 Does not provide services to public 36 37 13 9 5 0 0 73 14 3498
2011 Provides services to public 30 39 12 11 7 0 0 69 18 3144
2011 Does not provide services to public 33 39 12 10 6 0 0 72 16 4250
2008 Provides services to public 30 35 13 11 10 1 0 66 21 2851
2008 Does not provide services to public 28 38 13 11 8 1 1 67 20 3586

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 12 6 5 1 1 76 11 2020
2017 Does not provide services to public 48 28 10 7 4 2 1 77 12 3677
2014 Provides services to public 39 31 15 8 6 1 1 71 14 2213
2014 Does not provide services to public 43 31 13 7 4 2 1 76 11 3498
2011 Provides services to public 37 33 13 9 6 2 0 72 15 3143
2011 Does not provide services to public 40 32 13 8 5 2 0 74 13 4249
2008 Provides services to public 36 33 13 9 8 2 0 70 17 2851
2008 Does not provide services to public 38 33 13 8 6 2 1 73 14 3586

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 12 8 7 0 0 73 15 2020
2017 Does not provide services to public 43 31 10 10 5 0 0 75 15 3676
2014 Provides services to public 34 36 12 11 6 0 0 71 17 2213
2014 Does not provide services to public 38 37 11 9 5 0 0 75 14 3500
2011 Provides services to public 34 36 11 11 8 0 0 71 19 3139
2011 Does not provide services to public 36 37 10 11 6 1 0 73 16 4250
2008 Provides services to public 34 36 10 11 9 1 0 70 19 2851
2008 Does not provide services to public 34 36 11 11 8 1 0 71 19 3588

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 11 3 1 2 0 4 93 3 2018
2017 Does not provide services to public 79 10 4 1 2 0 3 93 3 3672
2014 Provides services to public 76 12 4 1 1 0 5 93 3 2213
2014 Does not provide services to public 77 11 4 2 1 0 4 92 3 3497
2011 Provides services to public 77 10 4 2 2 0 5 92 4 3146
2011 Does not provide services to public 76 12 4 1 2 0 5 93 3 4250
2008 Provides services to public 77 8 3 1 2 0 9 93 3 2846
2008 Does not provide services to public 77 8 3 1 2 0 8 93 4 3585

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 23 10 5 6 3 18 74 13 2019
2017 Does not provide services to public 47 23 7 5 5 4 8 80 12 3666
2014 Provides services to public 35 23 13 5 6 3 15 70 14 2212
2014 Does not provide services to public 44 23 10 5 5 3 10 77 11 3496
2011 Provides services to public 32 26 13 7 9 2 11 67 18 3138
2011 Does not provide services to public 40 27 11 6 7 3 6 74 14 4244

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 9 6 6 0 1 79 12 2019
2017 Does not provide services to public 53 26 9 6 5 1 0 80 11 3679

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 11 4 6 1 1 79 10 2021
2017 Does not provide services to public 55 25 10 5 4 1 0 81 9 3675

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 28 11 7 7 0 1 76 14 2018
2017 Does not provide services to public 49 26 10 8 5 0 0 76 14 3675
2014 Provides services to public 41 32 12 7 6 0 0 74 13 2210
2014 Does not provide services to public 46 32 10 6 5 0 0 79 11 3496
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 34 18 15 10 2 3 55 27 643
2017 Does not provide services to public 19 35 16 14 6 4 6 59 23 1088
2014 Provides services to public 14 38 18 15 10 2 3 55 26 804
2014 Does not provide services to public 21 36 16 10 7 3 6 63 19 1094

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 34 16 12 9 4 0 61 22 2021
2017 Does not provide services to public 29 33 15 11 6 6 0 66 18 3674
2014 Provides services to public 19 28 22 13 11 6 0 50 26 2208
2014 Does not provide services to public 23 32 19 12 7 7 0 59 20 3496
2011 Provides services to public 17 31 19 13 14 6 1 51 28 3140
2011 Does not provide services to public 18 32 20 12 10 7 1 55 24 4246

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 29 16 18 13 2 0 52 31 2022
2017 Does not provide services to public 24 34 16 14 9 2 0 60 24 3677
2014 Provides services to public 15 25 22 17 18 2 0 41 37 2204
2014 Does not provide services to public 18 31 20 17 12 2 0 50 29 3496
2011 Provides services to public 16 28 20 17 17 2 0 45 35 3135
2011 Does not provide services to public 17 30 21 18 13 2 0 48 31 4245
2008 Provides services to public 17 31 18 16 15 2 0 49 32 2846
2008 Does not provide services to public 19 34 19 14 12 2 0 54 26 3586

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 26 21 21 16 3 0 41 38 2020
2017 Does not provide services to public 17 31 18 18 11 5 0 50 31 3677
2014 Provides services to public 9 23 22 24 20 3 0 33 45 2208
2014 Does not provide services to public 10 27 21 22 15 5 0 39 39 3496
2011 Provides services to public 9 26 20 24 19 3 0 36 44 3143
2011 Does not provide services to public 8 29 21 22 14 5 0 39 39 4250
2008 Provides services to public 9 29 20 22 17 3 0 39 40 2852
2008 Does not provide services to public 9 30 21 22 13 5 0 41 37 3582

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 25 18 17 21 5 0 42 39 2022
2017 Does not provide services to public 21 29 17 13 13 6 0 54 28 3680
2014 Provides services to public 10 22 20 21 22 5 0 33 46 2209
2014 Does not provide services to public 14 25 20 18 17 7 0 41 37 3497
2011 Provides services to public 12 24 20 19 19 6 0 38 41 3146
2011 Does not provide services to public 12 28 20 19 15 7 0 43 36 4251
2008 Provides services to public 13 28 19 16 18 6 0 44 37 2850
2008 Does not provide services to public 13 32 18 16 14 7 0 49 32 3581

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 28 17 19 19 2 1 44 39 2016
2017 Does not provide services to public 16 31 16 20 13 3 1 49 34 3671
2014 Provides services to public 9 26 19 22 21 2 0 36 44 2209
2014 Does not provide services to public 11 28 21 22 15 2 0 40 39 3497
2011 Provides services to public 10 30 18 21 18 2 0 41 40 3142
2011 Does not provide services to public 10 30 19 24 15 3 0 41 40 4246
2008 Provides services to public 12 34 18 21 13 3 0 48 34 2844
2008 Does not provide services to public 12 35 18 21 11 3 0 48 33 3581
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 37 20 14 9 1 1 56 23 2021
2017 Does not provide services to public 24 41 18 11 5 1 0 66 16 3677
2014 Provides services to public 13 37 23 15 11 1 0 50 27 2215
2014 Does not provide services to public 15 39 23 14 7 2 0 55 21 3499
2011 Provides services to public 16 38 20 15 9 1 0 55 24 3144
2011 Does not provide services to public 16 40 21 14 7 2 0 57 22 4251

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 41 13 4 3 1 0 80 7 2021
2017 Does not provide services to public 39 42 12 2 2 3 1 84 4 3664
2014 Provides services to public 33 45 13 6 2 1 0 79 8 2214
2014 Does not provide services to public 36 41 12 5 2 4 1 80 7 3495
2011 Provides services to public 34 42 12 7 3 2 0 78 10 3143
2011 Does not provide services to public 33 40 15 5 2 4 1 76 8 4253

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 38 12 8 6 2 1 73 14 2020
2017 Does not provide services to public 36 35 11 9 5 3 1 74 14 3667
2014 Provides services to public 31 41 12 8 5 3 1 75 13 2214
2014 Does not provide services to public 37 37 11 7 4 3 1 77 11 3495
2011 Provides services to public 33 38 12 8 5 3 1 74 14 3144
2011 Does not provide services to public 36 35 11 8 4 4 1 76 13 4249
2008 Provides services to public 31 36 13 10 7 3 1 70 17 2849
2008 Does not provide services to public 31 36 12 9 6 4 1 71 16 3586

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 42 18 10 7 3 1 64 18 2022
2017 Does not provide services to public 22 32 21 13 7 5 1 57 21 3670
2014 Provides services to public 19 37 21 12 7 3 1 58 20 2214
2014 Does not provide services to public 21 34 21 12 7 4 1 58 20 3497
2011 Provides services to public 15 38 21 12 8 4 1 56 22 3142
2011 Does not provide services to public 14 33 24 14 8 6 1 50 24 4245

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 30 16 16 14 5 1 51 32 2015
2017 Does not provide services to public 19 27 16 14 12 9 2 52 30 3667
2014 Provides services to public 16 28 16 19 15 5 1 47 36 2214
2014 Does not provide services to public 17 25 19 16 15 7 2 46 33 3499
2011 Provides services to public 14 27 16 18 18 6 1 45 38 3135
2011 Does not provide services to public 15 26 18 16 14 9 2 46 33 4250

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 17 7 3 2 2 8 87 6 2022
2017 Does not provide services to public 60 18 8 4 3 2 6 84 7 3673
2014 Provides services to public 58 18 9 3 2 2 8 85 5 2211
2014 Does not provide services to public 58 18 9 4 2 2 7 84 6 3497

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 19 6 2 1 3 4 90 3 2015
2017 Does not provide services to public 67 19 6 2 1 4 2 91 3 3679
2014 Provides services to public 62 18 7 3 2 4 5 87 5 2211
2014 Does not provide services to public 62 19 7 3 1 3 5 88 4 3499
2011 Provides services to public 68 17 7 2 1 2 3 90 3 3143
2011 Does not provide services to public 65 19 7 2 1 2 3 89 3 4250
2008 Provides services to public 67 18 6 2 1 2 3 89 4 2849
2008 Does not provide services to public 65 18 8 2 1 3 4 88 4 3581

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 33 18 16 13 2 0 53 29 2021
2017 Does not provide services to public 25 34 16 14 8 2 1 61 23 3673
2014 Provides services to public 14 29 19 18 17 2 0 45 36 2214
2014 Does not provide services to public 17 32 17 18 13 2 1 50 32 3497
2011 Provides services to public 19 33 16 16 14 2 0 53 31 3145
2011 Does not provide services to public 20 32 16 16 13 2 0 53 30 4251
2008 Provides services to public 17 35 17 16 13 1 0 53 30 2850
2008 Does not provide services to public 17 35 18 18 11 2 0 52 30 3586

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 34 13 14 14 1 1 58 29 2017
2017 Does not provide services to public 25 30 14 13 13 2 2 57 28 3671
2014 Provides services to public 16 31 16 15 19 1 2 49 34 2213
2014 Does not provide services to public 17 27 15 17 19 2 3 46 39 3501
2011 Provides services to public 19 31 14 16 17 2 1 51 34 3145
2011 Does not provide services to public 16 29 15 18 19 1 2 46 38 4250
2008 Provides services to public 20 34 15 14 16 1 1 55 30 2853
2008 Does not provide services to public 16 33 16 15 17 2 2 50 33 3584

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 39 19 16 7 2 0 57 23 2018
2017 Does not provide services to public 23 40 17 10 5 4 0 66 16 3673

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 35 19 5 4 4 3 69 10 2015
2017 Does not provide services to public 36 36 15 4 3 5 1 77 7 3673
2014 Provides services to public 30 36 18 6 3 6 1 71 9 2212
2014 Does not provide services to public 34 37 16 4 2 5 1 76 7 3490

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 40 16 6 4 2 1 74 10 2019
2017 Does not provide services to public 36 41 12 6 3 3 0 80 8 3676
2014 Provides services to public 28 39 18 8 4 3 0 69 12 2212
2014 Does not provide services to public 33 40 15 6 3 3 0 75 9 3494
2011 Provides services to public 24 39 18 10 7 3 0 65 17 3144
2011 Does not provide services to public 27 41 17 6 5 3 0 71 11 4249

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 38 13 7 5 0 0 74 13 2022
2017 Does not provide services to public 45 35 10 6 3 0 0 81 9 3676
2014 Provides services to public 33 39 14 9 5 0 0 72 14 2215
2014 Does not provide services to public 38 40 11 7 4 0 0 78 10 3496
2011 Provides services to public 31 40 13 9 6 1 0 71 16 3140
2011 Does not provide services to public 34 40 13 7 5 1 0 74 12 4249
2008 Provides services to public 28 42 13 9 7 1 0 71 16 2845
2008 Does not provide services to public 31 43 13 8 5 0 0 74 13 3584

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 20 11 8 0 0 61 19 2017
2017 Does not provide services to public 36 34 16 9 5 1 0 71 14 3676
2014 Provides services to public 21 35 20 13 10 0 0 57 23 2215
2014 Does not provide services to public 24 34 19 14 8 1 0 59 22 3499
2011 Provides services to public 26 36 18 12 7 1 0 63 19 3142
2011 Does not provide services to public 26 36 19 12 6 1 0 63 18 4253

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 33 18 12 8 0 0 62 20 2018
2017 Does not provide services to public 35 36 15 9 4 0 0 71 14 3675
2014 Provides services to public 18 35 19 16 10 1 0 54 27 2213
2014 Does not provide services to public 22 36 18 15 8 0 0 58 23 3498
2011 Provides services to public 22 38 17 14 9 0 0 60 23 3140
2011 Does not provide services to public 24 39 17 12 8 0 0 63 19 4248
2008 Provides services to public 25 38 16 13 7 0 0 64 20 2846
2008 Does not provide services to public 27 41 16 10 6 0 0 68 17 3581

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 30 20 10 7 2 1 61 18 2020
2017 Does not provide services to public 35 29 17 10 5 4 1 66 16 3678
2014 Provides services to public 26 26 20 13 9 4 2 55 23 2213
2014 Does not provide services to public 28 27 20 12 8 4 1 58 21 3498
2011 Provides services to public 29 29 18 11 8 4 1 61 21 3146
2011 Does not provide services to public 30 28 18 12 8 4 1 61 20 4249
2008 Provides services to public 30 32 16 10 7 4 1 65 18 2841
2008 Does not provide services to public 29 30 18 10 7 5 1 62 18 3582
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 19 45 36 2021
2017 Does not provide services to public 24 44 32 3680
2014 Provides services to public 22 47 30 2213
2014 Does not provide services to public 26 42 32 3497
2011 Provides services to public 23 51 26 3141
2011 Does not provide services to public 25 48 28 4255

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 24 32 16 8 7 12 418
2017 Does not provide services to public 21 35 20 5 12 6 915
2014 Provides services to public 30 30 13 14 9999 12 492
2014 Does not provide services to public 25 31 22 11 9999 11 945
2011 Provides services to public 36 28 14 13 9999 10 706
2011 Does not provide services to public 24 31 28 7 9999 10 1080
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 22 78 2019
2017 Does not provide services to public 18 82 3679
2014 Provides services to public 24 76 2212
2014 Does not provide services to public 18 82 3484

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 399
2017 Does not provide services to public 52 619
2014 Provides services to public 47 495
2014 Does not provide services to public 46 573

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 399
2017 Does not provide services to public 63 619
2014 Provides services to public 68 495
2014 Does not provide services to public 64 573

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 399
2017 Does not provide services to public 9 619
2014 Provides services to public 8 495
2014 Does not provide services to public 10 573

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 399
2014 Provides services to public 2 495

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 399
2017 Does not provide services to public 7 619
2014 Provides services to public 6 495
2014 Does not provide services to public 4 573

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 399
2017 Does not provide services to public 3 619
2014 Provides services to public 15 495
2014 Does not provide services to public 3 573

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 399
2017 Does not provide services to public 5 619
2014 Provides services to public 4 495
2014 Does not provide services to public 5 573

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 400
2017 Does not provide services to public 45 621
2014 Provides services to public 46 494
2014 Does not provide services to public 44 574

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 400
2017 Does not provide services to public 37 621
2014 Provides services to public 44 494
2014 Does not provide services to public 43 574

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 400
2017 Does not provide services to public 46 621
2014 Provides services to public 39 494
2014 Does not provide services to public 43 574

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 400
2017 Does not provide services to public 38 621
2014 Provides services to public 37 494
2014 Does not provide services to public 44 574

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 400
2017 Does not provide services to public 33 621
2014 Provides services to public 26 494
2014 Does not provide services to public 29 574

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 400
2017 Does not provide services to public 58 621
2014 Provides services to public 57 494
2014 Does not provide services to public 56 574

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 400
2017 Does not provide services to public 37 621
2014 Provides services to public 34 494
2014 Does not provide services to public 36 574

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 400
2017 Does not provide services to public 2 621
2014 Provides services to public 2 494
2014 Does not provide services to public 1 574

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 400
2017 Does not provide services to public 8 621
2014 Provides services to public 7 494
2014 Does not provide services to public 7 574

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 400
2017 Does not provide services to public 9 621
2014 Provides services to public 17 494
2014 Does not provide services to public 14 574

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 400
2017 Does not provide services to public 43 621
2014 Provides services to public 48 494
2014 Does not provide services to public 44 574

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 400
2017 Does not provide services to public 31 621
2014 Provides services to public 43 494
2014 Does not provide services to public 34 574

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 400
2017 Does not provide services to public 13 621
2014 Provides services to public 11 494
2014 Does not provide services to public 12 574

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 399
2017 Does not provide services to public 48 621
2014 Provides services to public 46 495
2014 Does not provide services to public 52 574

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 399
2017 Does not provide services to public 30 621
2014 Provides services to public 35 495
2014 Does not provide services to public 31 574

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 399
2017 Does not provide services to public 9 621
2014 Provides services to public 11 495
2014 Does not provide services to public 9 574

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 399
2017 Does not provide services to public 16 621
2014 Provides services to public 22 495
2014 Does not provide services to public 15 574

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 399
2017 Does not provide services to public 12 621
2014 Provides services to public 13 495
2014 Does not provide services to public 12 574

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 399
2017 Does not provide services to public 5 621
2014 Provides services to public 9 495
2014 Does not provide services to public 4 574

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 399
2017 Does not provide services to public 11 621
2014 Provides services to public 23 495
2014 Does not provide services to public 17 574

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 399
2017 Does not provide services to public 13 621
2014 Provides services to public 11 495
2014 Does not provide services to public 14 574

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 399
2017 Does not provide services to public 29 621
2014 Provides services to public 24 495
2014 Does not provide services to public 26 574

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 369
2017 Does not provide services to public 13 584
2014 Provides services to public 15 447
2014 Does not provide services to public 12 542

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 369
2017 Does not provide services to public 18 584
2014 Provides services to public 21 447
2014 Does not provide services to public 16 542

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 369
2017 Does not provide services to public 9 584
2014 Provides services to public 10 447
2014 Does not provide services to public 11 542

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 369
2017 Does not provide services to public 9 584
2014 Provides services to public 9 447
2014 Does not provide services to public 10 542

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 369
2017 Does not provide services to public 11 584
2014 Provides services to public 10 447
2014 Does not provide services to public 11 542

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 369
2017 Does not provide services to public 9 584
2014 Provides services to public 13 447
2014 Does not provide services to public 12 542

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 369
2017 Does not provide services to public 14 584
2014 Provides services to public 8 447
2014 Does not provide services to public 13 542

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 369
2017 Does not provide services to public 12 584
2014 Provides services to public 10 447
2014 Does not provide services to public 9 542

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 369
2017 Does not provide services to public 11 584
2014 Provides services to public 8 447
2014 Does not provide services to public 12 542

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 369
2017 Does not provide services to public 26 584
2014 Provides services to public 22 447
2014 Does not provide services to public 27 542

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 369
2017 Does not provide services to public 6 584
2014 Provides services to public 6 447
2014 Does not provide services to public 7 542

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 369
2017 Does not provide services to public 42 584
2014 Provides services to public 43 447
2014 Does not provide services to public 45 542

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 369
2017 Does not provide services to public 1 584
2014 Does not provide services to public 2 542

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 369
2017 Does not provide services to public 53 584
2014 Provides services to public 55 447
2014 Does not provide services to public 57 542

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 369
2017 Does not provide services to public 12 584
2014 Provides services to public 14 447
2014 Does not provide services to public 11 542

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 93 7 400
2017 Does not provide services to public 94 6 622

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 21 23 9 10 16 4 47 24 2020
2017 Does not provide services to public 16 19 20 9 8 22 7 49 23 3679
2014 Provides services to public 13 26 22 10 10 15 4 47 25 2211
2014 Does not provide services to public 15 21 19 9 7 23 5 51 21 3497

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 31 22 9 7 6 1 59 17 2018
2017 Does not provide services to public 28 31 17 8 5 10 2 66 14 3673
2014 Provides services to public 23 33 21 9 8 6 1 60 18 2212
2014 Does not provide services to public 25 32 19 8 5 10 1 64 15 3498
2011 Provides services to public 28 40 15 8 5 3 0 71 14 3132
2011 Does not provide services to public 29 39 17 6 3 6 0 72 10 4246
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 53 10 6 3 1 2 81 9 2020
2017 Does not provide services to public 28 48 9 7 2 2 4 81 10 3682
2014 Provides services to public 27 52 10 6 2 1 2 82 8 2216
2014 Does not provide services to public 26 50 9 6 2 1 5 81 9 3496
2011 Provides services to public 26 53 9 6 2 1 2 82 9 3140
2011 Does not provide services to public 24 52 10 7 2 1 4 80 9 4243
2008 Provides services to public 26 51 10 6 2 1 2 80 9 2855
2008 Does not provide services to public 26 48 10 7 3 2 4 79 11 3586

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 24 22 16 14 13 3 39 35 2014
2017 Does not provide services to public 11 24 23 8 8 21 5 47 22 3677
2014 Provides services to public 8 25 25 14 12 12 3 39 31 2213
2014 Does not provide services to public 8 25 25 10 7 19 6 44 22 3492
2011 Provides services to public 8 29 23 14 11 13 3 44 30 3142
2011 Does not provide services to public 8 25 27 11 6 19 4 42 23 4244

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 36 10 4 4 5 2 80 9 2021
2017 Does not provide services to public 41 30 11 5 2 8 4 80 8 3680
2014 Provides services to public 36 36 14 5 3 5 2 77 8 2218
2014 Does not provide services to public 36 35 12 4 2 7 5 79 7 3490
2011 Provides services to public 34 37 11 6 3 5 2 78 10 3140
2011 Does not provide services to public 36 34 13 4 2 7 4 79 7 4247
2008 Provides services to public 30 41 12 6 3 6 2 77 10 2851
2008 Does not provide services to public 32 37 12 4 2 8 4 79 8 3585

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 33 15 10 8 7 2 64 19 2016
2017 Does not provide services to public 31 32 13 6 3 10 4 74 11 3676
2014 Provides services to public 21 34 18 9 8 8 2 61 18 2212
2014 Does not provide services to public 25 33 17 6 4 10 5 68 12 3492
2011 Provides services to public 23 35 15 11 6 8 2 64 19 3138
2011 Does not provide services to public 25 34 17 7 3 10 4 69 12 4241
2008 Provides services to public 25 36 13 12 7 4 2 65 21 2848
2008 Does not provide services to public 28 35 14 8 4 7 4 71 14 3585
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 2016
2017 Does not provide services to public 7 93 3674
2014 Provides services to public 9 91 2207
2014 Does not provide services to public 6 94 3487

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 148
2017 Does not provide services to public 45 234
2014 Provides services to public 31 181
2014 Does not provide services to public 31 225

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 73 148
2017 Does not provide services to public 75 234
2014 Provides services to public 79 181
2014 Does not provide services to public 85 225

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 148
2017 Does not provide services to public 4 234
2014 Provides services to public 4 181
2014 Does not provide services to public 4 225

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 234
2014 Does not provide services to public 0 225

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 148
2017 Does not provide services to public 6 234
2014 Provides services to public 7 181
2014 Does not provide services to public 8 225

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 148
2017 Does not provide services to public 3 234
2014 Provides services to public 10 181
2014 Does not provide services to public 3 225

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 148
2017 Does not provide services to public 4 234
2014 Provides services to public 6 181
2014 Does not provide services to public 6 225

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 147
2017 Does not provide services to public 15 235
2014 Provides services to public 20 179
2014 Does not provide services to public 9 226

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 147
2017 Does not provide services to public 14 235
2014 Provides services to public 13 179
2014 Does not provide services to public 8 226

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 147
2017 Does not provide services to public 6 235
2014 Provides services to public 12 179
2014 Does not provide services to public 3 226

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 147
2017 Does not provide services to public 3 235
2014 Does not provide services to public 2 226

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 147
2017 Does not provide services to public 28 235
2014 Provides services to public 18 179
2014 Does not provide services to public 23 226

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 147
2017 Does not provide services to public 41 235
2014 Provides services to public 37 179
2014 Does not provide services to public 36 226

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 235
2014 Provides services to public 3 179

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 147
2017 Does not provide services to public 5 235
2014 Provides services to public 7 179
2014 Does not provide services to public 4 226

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 147
2017 Does not provide services to public 13 235
2014 Provides services to public 14 179
2014 Does not provide services to public 11 226

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 147
2017 Does not provide services to public 16 235
2014 Provides services to public 10 179
2014 Does not provide services to public 13 226

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 235
2014 Provides services to public 6 179
2014 Does not provide services to public 0 226

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 147
2017 Does not provide services to public 21 235
2014 Provides services to public 30 179
2014 Does not provide services to public 34 226

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 148
2017 Does not provide services to public 33 235
2014 Provides services to public 33 179
2014 Does not provide services to public 30 226

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 148
2017 Does not provide services to public 23 235
2014 Provides services to public 20 179
2014 Does not provide services to public 12 226

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 148
2017 Does not provide services to public 6 235
2014 Provides services to public 6 179
2014 Does not provide services to public 5 226

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 148
2017 Does not provide services to public 14 235
2014 Provides services to public 16 179
2014 Does not provide services to public 13 226

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 148
2017 Does not provide services to public 6 235
2014 Provides services to public 8 179
2014 Does not provide services to public 4 226

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 148
2017 Does not provide services to public 4 235
2014 Provides services to public 9 179
2014 Does not provide services to public 5 226

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 148
2017 Does not provide services to public 7 235
2014 Provides services to public 8 179
2014 Does not provide services to public 6 226

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 148
2017 Does not provide services to public 17 235
2014 Provides services to public 9 179
2014 Does not provide services to public 10 226

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 148
2017 Does not provide services to public 43 235
2014 Provides services to public 48 179
2014 Does not provide services to public 48 226

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 138
2017 Does not provide services to public 10 223
2014 Provides services to public 4 164
2014 Does not provide services to public 7 211

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 138
2017 Does not provide services to public 18 223
2014 Provides services to public 9 164
2014 Does not provide services to public 13 211

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 138
2017 Does not provide services to public 9 223
2014 Provides services to public 0 164
2014 Does not provide services to public 2 211

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 138

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 138
2017 Does not provide services to public 4 223
2014 Does not provide services to public 4 211

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 138
2017 Does not provide services to public 5 223
2014 Provides services to public 4 164
2014 Does not provide services to public 3 211

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 138
2017 Does not provide services to public 13 223
2014 Provides services to public 2 164
2014 Does not provide services to public 7 211

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 138
2017 Does not provide services to public 13 223
2014 Provides services to public 8 164
2014 Does not provide services to public 7 211

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 138
2017 Does not provide services to public 10 223
2014 Provides services to public 11 164
2014 Does not provide services to public 5 211

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 138
2017 Does not provide services to public 15 223
2014 Provides services to public 27 164
2014 Does not provide services to public 25 211

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 138
2017 Does not provide services to public 5 223
2014 Provides services to public 11 164
2014 Does not provide services to public 7 211

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 138
2017 Does not provide services to public 40 223
2014 Provides services to public 48 164
2014 Does not provide services to public 44 211

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 138
2017 Does not provide services to public 53 223
2014 Provides services to public 63 164
2014 Does not provide services to public 62 211

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 138
2017 Does not provide services to public 9 223
2014 Provides services to public 15 164
2014 Does not provide services to public 15 211

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 98 2 149
2017 Does not provide services to public 91 9 234

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 21 24 5 5 22 5 54 13 2019
2017 Does not provide services to public 18 19 21 4 3 29 6 58 10 3678
2014 Provides services to public 15 23 25 6 4 23 4 51 14 2213
2014 Does not provide services to public 15 20 22 4 3 31 6 55 10 3491

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 19 6 4 9 2 67 12 2012
2017 Does not provide services to public 30 32 17 4 3 13 2 73 8 3671
2014 Provides services to public 24 33 22 6 4 11 1 64 11 2211
2014 Does not provide services to public 26 31 19 5 2 15 1 68 9 3489
2011 Provides services to public 31 39 16 6 4 5 0 73 10 3135
2011 Does not provide services to public 33 38 16 4 2 7 0 76 6 4249
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 19 20 35 0 0 26 55 2017
2017 Does not provide services to public 15 20 22 16 26 0 1 35 42 3671

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 27 15 9 0 0 49 24 2018
2017 Does not provide services to public 19 29 28 15 9 0 1 48 25 3675

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 33 20 9 5 0 4 64 15 2013
2017 Does not provide services to public 28 31 22 12 6 1 1 60 18 3669

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 21 23 17 16 0 1 43 34 2017
2017 Does not provide services to public 22 25 24 15 11 0 3 48 28 3673

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 29 16 7 5 0 4 70 13 2011
2017 Does not provide services to public 42 26 15 7 4 1 5 72 12 3671

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 30 26 12 12 0 0 50 23 2005
2017 Does not provide services to public 25 30 23 13 8 0 1 56 21 3661

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 33 21 11 7 0 1 60 18 2002
2017 Does not provide services to public 28 33 22 10 5 1 1 63 15 3654

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 34 23 13 6 1 1 58 19 2005
2017 Does not provide services to public 23 34 23 13 5 1 1 58 19 3656

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 33 19 11 5 1 1 64 16 2006
2017 Does not provide services to public 28 32 20 12 6 1 1 62 18 3655

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 32 21 9 5 0 1 65 14 1998
2017 Does not provide services to public 31 32 21 10 4 1 2 65 14 3652

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 26 15 6 4 0 1 74 10 2019
2017 Does not provide services to public 53 24 13 5 4 0 1 79 9 3675

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 14 7 5 3 1 1 85 8 2016
2017 Does not provide services to public 71 14 6 3 2 1 2 87 6 3673

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 33 13 4 2 0 1 81 6 2017
2017 Does not provide services to public 53 28 11 4 2 1 1 82 6 3674

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 11 7 4 0 1 78 11 2022
2017 Does not provide services to public 57 22 11 5 4 0 1 80 9 3669

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 17 8 2 1 0 18 86 4 2015
2017 Does not provide services to public 54 16 7 2 1 1 20 88 3 3670

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 28 9 2 1 0 3 87 3 1999
2017 Does not provide services to public 67 19 5 2 1 1 6 92 2 3653

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 18 7 5 4 0 3 83 10 2014
2017 Does not provide services to public 62 17 9 4 4 0 3 82 9 3678

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 33 14 3 1 0 1 81 4 2013
2017 Does not provide services to public 48 31 13 4 2 0 2 80 6 3673

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 29 37 14 8 0 0 41 22 2023
2017 Does not provide services to public 13 30 37 15 5 0 0 43 20 3682

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 17 42 20 12 0 0 32 26 2018
2017 Does not provide services to public 6 18 40 23 12 0 1 35 25 3664

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 38 20 13 8 3 0 58 22 2020
2017 Does not provide services to public 23 41 17 10 5 4 0 67 15 3676

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 38 19 16 11 1 0 54 28 2022
2017 Does not provide services to public 20 38 18 13 9 2 0 59 23 3670
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 12 88 2021
2017 Does not provide services to public 13 87 3675
2014 Provides services to public 14 86 2201
2014 Does not provide services to public 12 88 3483

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 67 33 282
2017 Does not provide services to public 78 22 460
2014 Provides services to public 68 32 296
2014 Does not provide services to public 74 26 423

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 43 6 3 5 0 1 86 8 210
2017 Does not provide services to public 56 30 5 5 3 0 1 87 8 377
2014 Provides services to public 49 32 5 8 5 0 1 82 13 198
2014 Does not provide services to public 59 27 5 6 2 0 1 87 8 330
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 20 25 20 22 2 0 11 89 2023
2017 Does not provide services to public 20 23 22 15 17 3 0 20 80 3677

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 1653
2017 Does not provide services to public 28 2731

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 1653
2017 Does not provide services to public 39 2731

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 1653
2017 Does not provide services to public 18 2731

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 75 1653
2017 Does not provide services to public 60 2731

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 1653
2017 Does not provide services to public 5 2731

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 1653
2017 Does not provide services to public 36 2731

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 3 29 18 14 7 29 1620
2017 Does not provide services to public 4 40 19 12 5 19 2676

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 16 22 26 1 5 33 50 1662
2017 Does not provide services to public 11 22 15 21 23 2 6 36 47 2740

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 11 12 21 47 2 4 15 72 1662
2017 Does not provide services to public 3 9 11 18 49 3 7 13 75 2741
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