2017 Public Service Employee Survey Results for Fisheries and Oceans Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 53 10 0 5 0 0 86 5 76
2017 Federal regulators 28 51 3 13 5 0 0 79 18 250
2017 Compliance, inspection and enforcement 27 51 3 15 4 0 0 78 19 362
2017 Communications or public affairs 34 45 7 11 3 0 0 79 14 150
2017 Access to information and privacy 64 31 6 0 0 0 0 94 0 20
2017 Security 47 35 4 12 3 0 0 82 14 71
2017 Science and technology 30 51 4 11 5 0 0 81 16 1134
2017 Library services 44 49 0 7 0 0 0 93 7 12
2017 Legal services 36 56 0 7 0 0 0 93 7 13
2017 Administration and operations 40 40 5 10 4 0 0 80 14 820
2017 Human resources 34 51 3 10 2 0 0 85 11 249
2017 Financial management 44 43 4 5 3 0 0 87 8 215
2017 Procurement 34 50 2 8 6 0 0 84 14 37
2017 Real property 38 41 7 13 2 0 0 79 14 140
2017 Materiel management 40 45 3 12 1 0 0 84 13 60
2017 Information management 33 49 2 10 5 0 0 82 16 105
2017 Information technology 35 46 5 9 5 0 0 80 14 214
2017 Internal audit 67 33 0 0 0 0 0 100 0 15
2017 Evaluation 46 51 0 4 0 0 0 96 4 24
2017 Data sciences 37 45 3 10 5 0 0 82 15 107
2017 Policy 35 48 3 10 4 0 0 83 14 237
2017 Project management 35 48 6 9 2 0 0 83 11 328
2017 Other services to the public 27 51 5 14 4 0 0 78 18 336
2017 None of the above 27 46 8 12 6 0 0 74 19 631
2014 Client contact centre 16 63 6 12 2 0 0 79 14 101
2014 Federal regulators 25 45 6 16 8 0 0 70 24 308
2014 Compliance, inspection and enforcement 26 45 4 15 10 0 0 71 25 423
2014 Communications or public affairs 27 47 5 16 5 0 0 74 21 120
2014 Access to information and privacy 12 69 6 13 0 0 0 81 13 15
2014 Security 30 47 8 11 4 0 0 77 15 91
2014 Science and technology 23 45 6 16 9 0 0 69 25 1084
2014 Library services 44 31 9 16 0 0 0 75 16 12
2014 Legal services 24 51 8 18 0 0 0 75 18 10
2014 Administration and operations 34 46 5 11 4 0 0 80 15 940
2014 Human resources 33 48 7 9 3 0 0 81 12 260
2014 Financial management 34 52 2 10 2 0 0 85 12 200
2014 Procurement 31 44 4 14 6 0 0 76 20 42
2014 Real property 21 52 9 11 7 0 0 74 18 163
2014 Materiel management 34 39 1 22 4 0 0 73 26 74
2014 Information management 30 44 10 10 6 0 0 73 16 123
2014 Information technology 20 46 7 20 7 0 0 65 27 197
2014 Internal audit 30 70 0 0 0 0 0 100 0 17
2014 Evaluation 44 35 0 16 5 0 0 78 22 18
2014 Other services to the public 27 48 7 13 4 0 0 75 17 547
2014 None of the above 27 48 6 11 7 0 0 76 18 847

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 32 2 4 2 0 0 91 7 76
2017 Federal regulators 74 17 5 1 0 1 2 94 2 250
2017 Compliance, inspection and enforcement 67 21 6 4 0 0 1 90 4 363
2017 Communications or public affairs 65 23 8 3 0 1 1 89 3 150
2017 Access to information and privacy 80 20 0 0 0 0 0 100 0 20
2017 Security 69 23 3 2 0 2 1 95 2 72
2017 Science and technology 67 19 5 3 2 0 4 90 5 1134
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Legal services 76 24 0 0 0 0 0 100 0 13
2017 Administration and operations 74 19 5 1 1 0 0 94 2 820
2017 Human resources 70 26 3 1 0 0 0 96 1 248
2017 Financial management 75 19 3 0 1 0 0 95 1 215
2017 Procurement 46 46 4 2 0 0 2 94 2 37
2017 Real property 67 23 5 2 0 1 3 93 2 140
2017 Materiel management 81 13 1 5 0 0 0 94 5 60
2017 Information management 70 18 8 1 0 0 3 90 1 105
2017 Information technology 64 23 6 3 3 0 2 89 5 214
2017 Internal audit 74 20 7 0 0 0 0 93 0 15
2017 Evaluation 59 32 4 0 0 0 5 96 0 24
2017 Data sciences 67 19 8 2 4 0 1 86 6 108
2017 Policy 73 19 6 2 0 0 1 92 2 238
2017 Project management 67 24 4 2 1 1 1 93 3 328
2017 Other services to the public 63 30 2 3 1 0 1 94 4 332
2017 None of the above 59 26 4 4 2 0 5 89 6 630
2014 Client contact centre 34 42 9 8 3 1 3 79 12 101
2014 Federal regulators 73 17 2 2 3 1 3 93 5 308
2014 Compliance, inspection and enforcement 64 25 5 4 1 0 1 90 5 424
2014 Communications or public affairs 66 22 5 5 1 0 1 89 6 120
2014 Access to information and privacy 71 14 14 0 0 0 0 86 0 15
2014 Security 52 25 18 1 4 0 0 78 4 91
2014 Science and technology 65 19 7 4 2 1 3 87 6 1083
2014 Library services 69 23 0 8 0 0 0 92 8 12
2014 Legal services 51 49 0 0 0 0 0 100 0 10
2014 Administration and operations 66 23 5 3 1 0 1 91 4 941
2014 Human resources 74 17 6 1 1 1 0 92 2 260
2014 Financial management 69 24 3 3 0 0 0 93 3 200
2014 Procurement 58 36 2 2 2 0 0 93 4 42
2014 Real property 60 25 8 3 2 1 2 87 5 163
2014 Materiel management 67 30 3 0 0 0 0 97 0 74
2014 Information management 69 19 5 5 2 0 0 88 7 123
2014 Information technology 54 27 10 3 4 1 0 82 7 197
2014 Internal audit 63 37 0 0 0 0 0 100 0 17
2014 Evaluation 59 36 0 5 0 0 0 95 5 18
2014 Other services to the public 62 26 5 2 2 1 2 90 5 548
2014 None of the above 60 23 8 3 2 1 2 86 5 847

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 33 8 3 7 0 0 82 11 76
2017 Federal regulators 76 13 3 3 2 0 3 92 5 250
2017 Compliance, inspection and enforcement 74 12 7 3 2 0 2 88 5 362
2017 Communications or public affairs 69 19 5 5 3 0 0 87 8 150
2017 Access to information and privacy 65 30 5 0 0 0 0 95 0 20
2017 Security 75 12 3 9 2 0 0 86 10 71
2017 Science and technology 71 13 5 4 3 1 2 88 7 1131
2017 Library services 84 9 0 7 0 0 0 93 7 12
2017 Legal services 43 32 7 0 8 0 10 83 9 13
2017 Administration and operations 68 20 5 4 2 0 1 88 7 821
2017 Human resources 60 19 7 11 3 0 1 79 14 249
2017 Financial management 63 23 6 4 3 0 2 87 6 215
2017 Procurement 38 22 4 31 4 0 2 61 36 37
2017 Real property 75 17 3 4 1 0 1 92 5 140
2017 Materiel management 70 17 4 5 4 0 0 87 9 60
2017 Information management 63 19 8 8 1 0 2 83 9 105
2017 Information technology 58 21 7 6 5 0 2 82 11 214
2017 Internal audit 60 13 0 20 7 0 0 73 27 15
2017 Evaluation 63 18 7 7 0 0 5 85 7 24
2017 Data sciences 68 18 4 8 1 0 1 87 9 108
2017 Policy 72 18 2 3 3 0 2 91 6 238
2017 Project management 67 17 7 6 1 0 1 85 8 328
2017 Other services to the public 72 18 4 2 2 0 1 92 4 336
2017 None of the above 63 21 3 5 4 0 5 88 9 631
2014 Client contact centre 40 33 13 9 1 1 4 76 10 101
2014 Federal regulators 73 15 3 3 2 1 4 93 5 308
2014 Compliance, inspection and enforcement 66 20 5 5 2 0 2 88 7 424
2014 Communications or public affairs 65 22 5 4 4 0 1 87 8 120
2014 Access to information and privacy 58 27 6 8 0 0 0 86 8 15
2014 Security 48 30 3 10 4 3 3 82 15 91
2014 Science and technology 69 16 5 5 2 0 3 87 7 1084
2014 Library services 53 24 7 16 0 0 0 77 16 12
2014 Administration and operations 62 20 6 7 3 0 2 84 10 939
2014 Human resources 61 26 6 5 1 0 1 88 7 260
2014 Financial management 53 31 6 7 3 0 0 84 10 200
2014 Procurement 51 22 9 16 2 0 0 72 18 42
2014 Real property 60 23 8 4 2 0 3 85 7 163
2014 Materiel management 53 27 12 8 1 0 0 80 9 74
2014 Information management 62 21 8 7 2 0 0 83 9 123
2014 Information technology 51 24 9 9 6 0 0 75 16 197
2014 Internal audit 28 41 6 24 0 0 0 70 24 17
2014 Evaluation 50 35 5 11 0 0 0 84 11 18
2014 Other services to the public 71 16 5 3 3 0 2 89 6 548
2014 None of the above 63 18 8 4 3 0 5 85 7 847

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 32 9 10 14 0 0 67 24 76
2017 Federal regulators 41 30 7 13 9 0 0 71 23 250
2017 Compliance, inspection and enforcement 37 36 6 12 9 0 0 73 21 363
2017 Communications or public affairs 39 37 9 10 6 0 0 76 16 150
2017 Access to information and privacy 67 17 0 10 6 0 0 85 15 20
2017 Security 47 37 5 2 9 1 0 84 11 72
2017 Science and technology 44 38 6 9 3 0 0 82 13 1134
2017 Library services 37 30 19 7 7 0 0 67 14 12
2017 Legal services 38 17 8 31 7 0 0 54 37 13
2017 Administration and operations 46 30 7 12 5 0 0 76 17 820
2017 Human resources 42 39 4 8 7 0 0 81 15 248
2017 Financial management 47 40 2 9 2 0 0 87 11 214
2017 Procurement 23 59 4 13 0 0 0 83 13 36
2017 Real property 49 30 6 9 6 0 0 79 15 138
2017 Materiel management 45 29 8 14 5 0 0 73 19 60
2017 Information management 40 37 10 8 5 0 0 77 14 105
2017 Information technology 42 34 9 9 7 0 0 76 16 213
2017 Internal audit 53 33 7 7 0 0 0 86 7 15
2017 Evaluation 22 61 11 7 0 0 0 83 7 24
2017 Data sciences 46 35 6 10 4 0 0 80 14 108
2017 Policy 38 38 6 11 7 0 0 76 18 238
2017 Project management 39 36 8 11 5 0 0 76 16 327
2017 Other services to the public 32 40 11 10 6 0 2 73 16 336
2017 None of the above 32 36 11 13 7 0 0 68 21 631
2014 Client contact centre 29 51 5 9 3 0 3 83 12 101
2014 Federal regulators 42 37 5 10 7 0 0 79 17 308
2014 Compliance, inspection and enforcement 33 34 7 14 12 0 0 67 26 424
2014 Communications or public affairs 40 35 10 13 1 0 0 75 14 120
2014 Access to information and privacy 40 41 6 13 0 0 0 81 13 15
2014 Security 29 30 19 13 9 0 0 59 21 91
2014 Science and technology 37 40 7 11 4 0 0 78 15 1085
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 34 49 0 18 0 0 0 82 18 10
2014 Administration and operations 43 36 5 10 6 0 0 79 16 940
2014 Human resources 44 37 6 8 5 0 0 81 13 259
2014 Financial management 46 37 6 8 3 0 0 83 11 200
2014 Procurement 42 29 8 18 3 0 0 71 21 42
2014 Real property 40 38 6 12 4 0 0 78 16 163
2014 Materiel management 45 37 6 9 3 0 0 81 12 74
2014 Information management 50 30 9 6 5 0 0 81 11 123
2014 Information technology 39 37 8 11 5 0 0 76 16 197
2014 Internal audit 29 47 7 17 0 0 0 76 17 17
2014 Evaluation 37 44 5 13 0 0 0 82 13 18
2014 Other services to the public 37 36 11 10 5 0 0 73 16 547
2014 None of the above 36 36 9 10 7 0 1 72 18 847

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 45 8 8 7 0 0 78 15 76
2017 Federal regulators 27 44 5 17 7 0 0 71 24 250
2017 Compliance, inspection and enforcement 30 44 9 14 4 0 0 73 18 362
2017 Communications or public affairs 26 42 15 12 4 1 0 69 16 149
2017 Access to information and privacy 73 20 0 7 0 0 0 93 7 20
2017 Security 15 54 18 10 3 0 0 69 13 72
2017 Science and technology 33 42 10 10 5 0 1 75 15 1135
2017 Library services 30 51 19 0 0 0 0 81 0 12
2017 Legal services 29 40 0 24 7 0 0 69 31 13
2017 Administration and operations 26 35 10 16 11 0 0 62 28 821
2017 Human resources 28 36 18 15 3 1 0 64 18 248
2017 Financial management 30 42 9 11 7 0 0 72 19 215
2017 Procurement 16 24 11 12 38 0 0 39 50 37
2017 Real property 33 35 14 9 7 0 1 69 17 140
2017 Materiel management 37 38 7 9 9 0 0 75 18 60
2017 Information management 20 44 15 11 9 0 0 65 21 104
2017 Information technology 25 34 11 16 13 0 0 60 29 214
2017 Internal audit 61 26 13 0 0 0 0 87 0 15
2017 Evaluation 31 25 21 5 18 0 0 56 23 24
2017 Data sciences 31 35 8 13 8 0 4 69 22 108
2017 Policy 24 40 16 16 3 0 0 65 19 238
2017 Project management 26 44 13 13 4 0 1 70 17 328
2017 Other services to the public 19 37 11 17 16 0 0 56 33 336
2017 None of the above 20 31 11 22 16 0 0 51 38 630
2014 Client contact centre 11 38 22 21 8 0 0 49 29 101
2014 Federal regulators 19 39 11 23 9 0 0 58 31 308
2014 Compliance, inspection and enforcement 18 39 9 23 12 0 0 57 35 423
2014 Communications or public affairs 30 38 14 16 2 0 0 69 18 120
2014 Access to information and privacy 44 29 6 21 0 0 0 73 21 15
2014 Security 23 35 7 17 18 0 0 58 35 91
2014 Science and technology 18 41 14 18 9 0 1 59 26 1083
2014 Library services 29 33 16 23 0 0 0 61 23 12
2014 Legal services 16 35 0 29 19 0 0 51 49 10
2014 Administration and operations 20 36 15 18 10 0 1 56 28 941
2014 Human resources 29 42 12 12 5 0 0 71 17 260
2014 Financial management 23 37 12 17 10 0 0 61 27 200
2014 Procurement 15 37 16 19 13 0 0 52 32 42
2014 Real property 24 40 9 18 8 0 0 65 26 163
2014 Materiel management 19 31 7 19 24 0 0 50 43 74
2014 Information management 23 42 14 11 8 1 1 66 19 123
2014 Information technology 12 34 15 20 19 0 0 46 40 197
2014 Internal audit 29 41 23 7 0 0 0 70 7 17
2014 Evaluation 38 51 0 6 5 0 0 89 11 18
2014 Other services to the public 16 39 9 21 15 0 0 54 36 547
2014 None of the above 18 30 15 20 16 0 1 48 37 847

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 51 8 4 2 0 0 86 6 76
2017 Federal regulators 50 42 3 4 1 0 0 91 6 250
2017 Compliance, inspection and enforcement 54 36 6 4 1 0 0 90 4 363
2017 Communications or public affairs 46 40 9 2 2 1 0 87 4 150
2017 Access to information and privacy 43 41 16 0 0 0 0 84 0 20
2017 Security 43 49 3 3 2 0 0 91 5 72
2017 Science and technology 60 31 5 3 1 0 0 92 4 1133
2017 Library services 62 24 14 0 0 0 0 86 0 12
2017 Legal services 67 17 0 8 8 0 0 83 17 13
2017 Administration and operations 41 38 11 7 4 0 0 79 10 817
2017 Human resources 47 37 9 5 2 0 0 84 7 248
2017 Financial management 37 43 8 8 3 0 0 81 11 214
2017 Procurement 28 55 10 7 0 0 0 83 7 37
2017 Real property 43 39 13 4 2 0 0 81 6 139
2017 Materiel management 41 44 8 0 6 0 0 85 6 60
2017 Information management 27 48 15 7 3 0 0 75 9 103
2017 Information technology 42 34 10 8 5 0 0 76 14 214
2017 Internal audit 27 39 20 13 0 0 0 66 13 15
2017 Evaluation 53 28 9 11 0 0 0 80 11 24
2017 Data sciences 45 36 9 8 3 0 0 81 10 107
2017 Policy 50 36 7 6 2 0 0 85 8 238
2017 Project management 51 36 8 2 3 0 0 87 5 327
2017 Other services to the public 59 30 5 3 3 0 0 90 6 336
2017 None of the above 52 38 5 2 2 0 0 90 5 631
2014 Client contact centre 25 49 9 14 3 0 0 74 17 101
2014 Federal regulators 48 37 5 7 3 0 0 85 10 307
2014 Compliance, inspection and enforcement 52 35 8 3 3 0 0 86 6 424
2014 Communications or public affairs 42 43 6 7 1 1 1 86 8 120
2014 Access to information and privacy 13 54 25 8 0 0 0 67 8 15
2014 Security 37 47 12 4 1 0 0 84 4 91
2014 Science and technology 49 40 6 4 1 0 0 88 6 1086
2014 Library services 23 53 8 9 7 0 0 75 16 12
2014 Legal services 55 18 0 27 0 0 0 73 27 10
2014 Administration and operations 38 39 11 7 4 1 1 78 11 941
2014 Human resources 45 39 8 5 4 0 0 84 9 260
2014 Financial management 34 44 8 10 4 0 0 78 15 200
2014 Procurement 23 44 16 6 11 0 0 68 16 42
2014 Real property 43 40 11 4 2 0 0 83 6 163
2014 Materiel management 40 37 18 3 2 0 0 77 5 74
2014 Information management 37 41 14 6 2 0 0 78 8 123
2014 Information technology 34 40 15 6 5 0 0 74 11 195
2014 Internal audit 24 46 12 19 0 0 0 70 19 17
2014 Evaluation 59 22 19 0 0 0 0 81 0 18
2014 Other services to the public 51 35 10 2 2 0 0 86 4 547
2014 None of the above 44 38 9 4 4 0 1 83 8 845

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 37 7 5 1 1 0 88 6 76
2017 Federal regulators 52 41 2 5 0 0 0 93 5 249
2017 Compliance, inspection and enforcement 56 33 3 7 1 0 0 89 8 363
2017 Communications or public affairs 57 31 5 5 1 1 0 88 6 150
2017 Access to information and privacy 53 37 5 0 6 0 0 90 6 20
2017 Security 74 19 6 0 2 0 0 93 2 72
2017 Science and technology 61 32 3 3 1 0 0 93 4 1133
2017 Library services 56 37 0 7 0 0 0 93 7 12
2017 Legal services 57 18 8 8 8 0 0 75 17 13
2017 Administration and operations 46 37 9 5 3 0 0 82 8 814
2017 Human resources 55 35 6 3 2 0 0 90 4 247
2017 Financial management 49 34 6 6 5 0 0 83 11 214
2017 Procurement 28 59 4 7 2 0 0 87 9 37
2017 Real property 54 31 8 6 1 0 0 85 7 139
2017 Materiel management 58 28 7 3 5 0 0 85 8 60
2017 Information management 34 47 10 6 4 0 0 80 10 103
2017 Information technology 43 36 8 7 6 0 0 79 13 214
2017 Internal audit 40 46 0 13 0 0 0 87 13 15
2017 Evaluation 56 33 11 0 0 0 0 89 0 24
2017 Data sciences 47 40 4 5 3 0 0 87 8 107
2017 Policy 57 33 5 4 1 0 0 89 6 238
2017 Project management 56 36 4 3 2 0 0 91 5 327
2017 Other services to the public 62 31 3 2 2 0 0 92 5 336
2017 None of the above 56 31 6 4 2 0 1 88 6 630
2014 Client contact centre 31 42 16 8 2 0 0 73 11 101
2014 Federal regulators 50 34 6 7 2 0 0 84 10 307
2014 Compliance, inspection and enforcement 56 33 5 3 2 0 0 89 6 424
2014 Communications or public affairs 49 41 2 6 1 0 1 90 8 120
2014 Access to information and privacy 31 42 19 8 0 0 0 73 8 15
2014 Security 49 29 15 2 6 0 0 78 7 91
2014 Science and technology 50 39 5 4 2 0 0 88 6 1083
2014 Library services 41 42 8 8 0 0 0 83 8 12
2014 Legal services 55 27 8 10 0 0 0 82 10 10
2014 Administration and operations 44 38 8 7 3 0 0 82 10 940
2014 Human resources 48 39 6 3 3 0 0 87 7 260
2014 Financial management 43 39 7 6 4 0 0 82 11 200
2014 Procurement 28 42 14 9 7 0 0 70 16 42
2014 Real property 49 37 9 4 2 0 0 85 6 163
2014 Materiel management 40 44 11 2 2 0 0 84 4 74
2014 Information management 43 42 7 5 3 0 0 85 8 123
2014 Information technology 38 40 11 8 3 0 0 78 11 196
2014 Internal audit 29 46 17 7 0 0 0 76 7 17
2014 Evaluation 71 10 8 11 0 0 0 81 11 18
2014 Other services to the public 56 35 5 3 2 0 0 91 5 546
2014 None of the above 48 38 6 4 3 0 1 86 7 846

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 42 5 7 1 0 0 87 8 76
2017 Federal regulators 52 37 6 5 0 0 0 89 5 250
2017 Compliance, inspection and enforcement 45 34 8 6 8 0 0 79 13 362
2017 Communications or public affairs 46 38 7 7 2 1 1 84 9 148
2017 Access to information and privacy 78 17 6 0 0 0 0 94 0 20
2017 Security 55 34 5 5 1 0 0 89 6 72
2017 Science and technology 54 36 5 4 1 0 0 90 5 1131
2017 Library services 93 7 0 0 0 0 0 100 0 12
2017 Legal services 39 32 15 14 0 0 0 71 14 13
2017 Administration and operations 53 32 8 4 3 0 0 85 8 817
2017 Human resources 56 34 7 2 1 0 0 90 3 248
2017 Financial management 54 34 5 4 2 0 0 88 7 214
2017 Procurement 34 18 37 9 2 0 0 52 11 37
2017 Real property 53 34 6 3 4 1 0 88 6 139
2017 Materiel management 61 30 2 5 1 0 0 92 6 59
2017 Information management 47 37 9 5 2 0 0 85 7 103
2017 Information technology 49 36 7 4 4 0 0 84 9 214
2017 Internal audit 60 27 7 7 0 0 0 87 7 15
2017 Evaluation 56 44 0 0 0 0 0 100 0 24
2017 Data sciences 50 39 4 6 1 0 0 89 7 106
2017 Policy 52 33 8 5 2 0 0 85 8 237
2017 Project management 52 37 4 4 2 0 0 89 7 325
2017 Other services to the public 37 43 5 12 3 0 0 80 15 334
2017 None of the above 37 38 9 10 5 0 0 75 15 631
2014 Client contact centre 27 51 10 10 2 0 0 78 12 101
2014 Federal regulators 43 43 4 6 3 0 0 87 9 307
2014 Compliance, inspection and enforcement 37 41 7 8 6 0 0 78 14 424
2014 Communications or public affairs 42 34 12 7 4 0 0 76 12 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 34 41 15 6 4 0 1 75 10 91
2014 Science and technology 42 44 8 6 1 0 0 86 6 1085
2014 Library services 41 35 9 7 8 0 0 75 16 12
2014 Legal services 55 25 19 0 0 0 0 81 0 10
2014 Administration and operations 46 37 8 5 3 0 0 84 8 941
2014 Human resources 51 34 7 7 2 0 0 85 8 259
2014 Financial management 46 36 10 4 4 0 0 82 8 200
2014 Procurement 46 42 7 4 0 0 0 89 4 42
2014 Real property 46 42 6 6 0 0 0 88 6 163
2014 Materiel management 46 26 15 11 1 0 0 72 12 73
2014 Information management 48 39 6 7 1 0 0 87 8 122
2014 Information technology 35 43 11 8 2 0 1 79 10 197
2014 Internal audit 18 58 12 7 0 0 6 80 7 17
2014 Evaluation 59 30 5 6 0 0 0 89 6 18
2014 Other services to the public 36 40 9 11 4 0 0 76 15 548
2014 None of the above 37 40 9 9 5 0 0 78 13 846

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 33 18 4 4 0 0 74 8 76
2017 Federal regulators 38 35 8 12 7 0 0 73 19 250
2017 Compliance, inspection and enforcement 38 23 14 11 14 0 0 61 25 362
2017 Communications or public affairs 45 28 9 10 8 0 0 73 18 150
2017 Access to information and privacy 63 26 0 12 0 0 0 88 12 20
2017 Security 40 28 18 4 8 3 0 70 12 72
2017 Science and technology 42 33 10 8 6 0 0 76 14 1132
2017 Library services 86 7 7 0 0 0 0 93 0 12
2017 Legal services 25 37 7 15 17 0 0 62 32 13
2017 Administration and operations 46 31 7 9 7 1 0 77 16 817
2017 Human resources 50 29 9 9 2 0 0 80 11 248
2017 Financial management 50 32 7 4 6 0 0 82 10 213
2017 Procurement 36 15 40 4 6 0 0 51 9 37
2017 Real property 52 26 10 5 5 0 1 80 10 139
2017 Materiel management 62 22 6 4 6 0 0 84 10 60
2017 Information management 38 36 11 10 4 0 0 74 15 103
2017 Information technology 36 34 10 12 8 0 0 70 20 214
2017 Internal audit 60 20 7 13 0 0 0 80 13 15
2017 Evaluation 52 23 4 4 18 0 0 75 21 24
2017 Data sciences 48 27 15 6 5 1 0 75 10 107
2017 Policy 50 31 7 8 4 0 1 81 12 237
2017 Project management 44 34 8 9 4 1 1 79 13 327
2017 Other services to the public 22 37 21 7 13 0 0 59 20 335
2017 None of the above 24 34 12 16 11 0 2 60 28 631
2014 Client contact centre 13 38 31 9 7 0 2 52 16 101
2014 Federal regulators 39 34 7 13 8 0 0 73 20 307
2014 Compliance, inspection and enforcement 26 32 13 14 15 0 0 57 29 423
2014 Communications or public affairs 45 28 9 8 9 0 1 74 17 119
2014 Access to information and privacy 26 54 21 0 0 0 0 79 0 15
2014 Security 31 27 14 14 13 0 1 59 27 91
2014 Science and technology 32 37 12 12 6 0 1 69 19 1085
2014 Library services 43 33 17 0 7 0 0 76 7 12
2014 Legal services 10 38 23 10 19 0 0 48 29 10
2014 Administration and operations 36 34 13 10 6 0 1 71 16 941
2014 Human resources 48 30 7 10 4 0 1 78 14 260
2014 Financial management 44 29 10 10 5 0 2 74 16 200
2014 Procurement 31 44 9 14 2 0 0 75 15 42
2014 Real property 40 33 15 9 3 0 0 73 12 163
2014 Materiel management 27 35 16 14 6 1 2 63 20 74
2014 Information management 39 38 9 7 6 0 1 78 13 123
2014 Information technology 33 35 15 8 7 0 1 69 15 197
2014 Internal audit 30 46 6 7 5 0 6 81 13 17
2014 Evaluation 49 43 0 8 0 0 0 92 8 18
2014 Other services to the public 24 30 18 14 13 0 1 55 27 547
2014 None of the above 24 33 17 14 11 0 1 58 25 846

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 23 9 5 1 2 6 84 6 76
2017 Federal regulators 27 28 9 14 16 0 5 58 32 249
2017 Compliance, inspection and enforcement 33 32 9 9 16 1 1 66 25 363
2017 Communications or public affairs 40 29 4 9 10 3 5 75 21 150
2017 Access to information and privacy 43 17 10 5 0 0 25 81 6 20
2017 Security 52 27 7 7 3 0 5 82 10 72
2017 Science and technology 34 29 10 11 10 1 6 68 22 1134
2017 Library services 47 0 21 0 0 0 31 69 0 12
2017 Legal services 0 23 7 23 30 0 16 28 64 13
2017 Administration and operations 35 22 11 11 9 2 9 65 23 818
2017 Human resources 26 26 12 11 10 2 13 61 25 248
2017 Financial management 43 23 8 7 4 2 13 78 13 214
2017 Procurement 27 42 5 13 6 2 5 74 20 37
2017 Real property 45 30 5 6 7 1 6 80 14 139
2017 Materiel management 40 35 9 8 6 0 1 76 15 60
2017 Information management 20 23 22 4 8 7 16 56 15 103
2017 Information technology 39 16 12 12 13 3 5 60 27 214
2017 Internal audit 40 20 0 20 0 0 20 75 25 15
2017 Evaluation 35 26 7 21 0 4 7 68 24 24
2017 Data sciences 31 15 13 14 11 6 10 55 30 107
2017 Policy 27 19 13 14 13 3 10 54 32 238
2017 Project management 38 29 12 7 7 1 5 72 15 326
2017 Other services to the public 36 24 9 13 15 0 2 61 29 336
2017 None of the above 27 31 9 11 16 1 5 62 29 630
2014 Client contact centre 40 32 14 9 5 0 1 73 14 101
2014 Federal regulators 24 26 10 18 15 1 7 54 35 307
2014 Compliance, inspection and enforcement 31 30 8 16 14 0 2 62 30 424
2014 Communications or public affairs 46 19 6 13 10 1 6 69 24 120
2014 Access to information and privacy 13 6 16 32 6 0 27 26 52 15
2014 Security 44 37 3 7 4 0 5 85 12 91
2014 Science and technology 24 32 10 13 15 1 5 59 30 1086
2014 Library services 10 15 16 8 31 0 19 31 49 12
2014 Legal services 0 20 16 25 18 0 21 25 55 10
2014 Administration and operations 32 26 11 10 10 2 10 65 23 941
2014 Human resources 26 26 10 12 13 2 11 59 29 260
2014 Financial management 33 26 9 12 9 2 9 67 24 200
2014 Procurement 21 32 15 14 0 2 16 65 17 42
2014 Real property 28 34 13 10 9 1 6 66 20 163
2014 Materiel management 31 23 15 9 14 0 7 59 25 74
2014 Information management 14 25 15 8 18 6 15 48 33 123
2014 Information technology 31 24 17 6 13 3 6 60 21 197
2014 Internal audit 18 41 12 12 5 0 12 67 20 17
2014 Evaluation 40 38 5 12 0 0 5 82 12 18
2014 Other services to the public 43 28 8 10 8 0 3 74 18 548
2014 None of the above 31 29 11 11 13 1 4 62 26 845

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 57 5 6 4 0 0 85 10 76
2017 Federal regulators 32 47 11 7 3 0 0 79 9 249
2017 Compliance, inspection and enforcement 31 49 8 8 4 0 0 80 12 364
2017 Communications or public affairs 35 50 10 5 1 0 0 85 6 150
2017 Access to information and privacy 53 42 0 6 0 0 0 94 6 20
2017 Security 47 41 5 4 3 0 0 88 7 72
2017 Science and technology 45 43 6 4 3 0 0 88 6 1134
2017 Library services 49 51 0 0 0 0 0 100 0 12
2017 Legal services 35 39 10 8 8 0 0 74 17 13
2017 Administration and operations 37 42 11 6 4 0 0 79 10 818
2017 Human resources 37 44 12 4 4 0 0 81 7 249
2017 Financial management 29 47 13 8 2 0 0 77 11 215
2017 Procurement 27 53 13 7 0 0 0 79 7 37
2017 Real property 37 43 11 7 1 0 0 80 8 140
2017 Materiel management 40 43 11 1 5 0 0 83 6 60
2017 Information management 25 46 16 6 8 0 0 71 13 104
2017 Information technology 31 39 12 8 9 0 0 70 18 214
2017 Internal audit 34 33 14 13 7 0 0 66 20 15
2017 Evaluation 28 47 4 4 18 0 0 75 21 24
2017 Data sciences 39 38 11 6 7 0 0 76 13 107
2017 Policy 35 49 8 6 3 0 0 84 8 237
2017 Project management 44 41 8 5 1 0 0 86 7 327
2017 Other services to the public 51 32 9 6 2 0 0 83 8 335
2017 None of the above 39 43 7 7 3 0 0 83 10 630
2014 Client contact centre 19 50 16 9 6 0 0 69 15 101
2014 Federal regulators 29 39 10 13 9 0 0 68 22 307
2014 Compliance, inspection and enforcement 24 45 11 13 8 0 0 69 21 424
2014 Communications or public affairs 32 49 9 8 2 0 0 81 10 120
2014 Access to information and privacy 26 49 19 6 0 0 0 75 6 15
2014 Security 32 40 13 10 5 0 0 72 15 90
2014 Science and technology 33 47 9 8 4 0 0 80 11 1085
2014 Library services 26 50 0 8 16 0 0 76 24 12
2014 Legal services 18 55 19 0 8 0 0 73 8 10
2014 Administration and operations 29 46 12 8 4 0 1 75 13 941
2014 Human resources 35 47 7 7 5 0 0 81 12 260
2014 Financial management 27 46 11 11 4 0 0 73 15 200
2014 Procurement 21 45 14 16 4 0 0 66 20 42
2014 Real property 33 44 11 7 4 0 0 77 11 163
2014 Materiel management 22 50 11 11 5 0 0 72 17 74
2014 Information management 24 47 16 7 5 1 0 71 13 123
2014 Information technology 25 40 15 9 11 0 0 65 21 197
2014 Internal audit 29 41 17 7 6 0 0 70 13 17
2014 Evaluation 27 59 14 0 0 0 0 86 0 18
2014 Other services to the public 42 42 8 5 3 0 0 84 8 548
2014 None of the above 33 41 12 8 6 0 0 74 13 845

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 38 19 9 7 0 0 65 16 76
2017 Federal regulators 24 38 16 14 7 0 0 63 22 249
2017 Compliance, inspection and enforcement 22 36 15 14 14 0 0 58 27 364
2017 Communications or public affairs 28 37 14 12 9 0 0 65 21 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 30 42 7 11 10 0 0 72 21 72
2017 Science and technology 27 37 14 11 9 0 0 64 21 1135
2017 Library services 35 51 7 7 0 0 0 86 7 12
2017 Legal services 30 32 14 0 25 0 0 61 25 13
2017 Administration and operations 31 36 14 11 7 0 0 67 19 818
2017 Human resources 32 37 14 12 5 0 0 69 17 249
2017 Financial management 30 36 17 10 7 0 0 66 17 215
2017 Procurement 16 20 40 20 5 0 0 35 25 36
2017 Real property 34 34 13 10 9 1 0 69 18 140
2017 Materiel management 30 40 10 9 10 0 0 71 19 60
2017 Information management 26 35 13 17 8 0 1 61 26 104
2017 Information technology 26 33 11 14 17 0 0 59 31 214
2017 Internal audit 40 41 0 7 13 0 0 80 20 15
2017 Evaluation 35 24 17 5 18 0 0 60 23 24
2017 Data sciences 27 33 19 14 7 0 0 60 21 107
2017 Policy 29 43 11 9 7 1 0 73 16 238
2017 Project management 30 37 15 12 6 0 1 67 18 327
2017 Other services to the public 21 33 18 15 13 0 0 54 28 334
2017 None of the above 21 29 17 17 16 0 0 50 33 629
2014 Client contact centre 17 34 21 23 6 0 0 51 29 101
2014 Federal regulators 19 37 13 16 13 0 1 57 29 308
2014 Compliance, inspection and enforcement 16 30 21 18 14 0 0 47 32 424
2014 Communications or public affairs 28 35 15 14 9 0 0 63 22 120
2014 Access to information and privacy 26 19 13 35 8 0 0 44 43 15
2014 Security 21 32 23 10 15 0 0 52 25 90
2014 Science and technology 16 36 20 16 12 0 0 52 28 1084
2014 Library services 37 16 23 0 24 0 0 53 24 12
2014 Legal services 38 35 10 0 18 0 0 73 18 10
2014 Administration and operations 27 36 16 12 8 0 1 64 20 941
2014 Human resources 32 33 13 14 8 0 0 64 22 260
2014 Financial management 26 35 16 14 7 1 0 62 22 200
2014 Procurement 22 39 20 9 9 0 0 61 18 42
2014 Real property 20 45 17 13 5 0 0 65 19 163
2014 Materiel management 13 35 21 25 6 0 0 48 31 74
2014 Information management 19 43 14 13 12 0 0 62 25 123
2014 Information technology 17 35 16 20 11 0 0 52 31 197
2014 Internal audit 29 30 23 0 18 0 0 59 18 17
2014 Evaluation 38 44 5 14 0 0 0 81 14 18
2014 Other services to the public 18 37 21 14 10 0 0 54 25 547
2014 None of the above 18 32 17 17 15 0 1 50 32 844

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 50 6 8 4 0 0 81 13 76
2017 Federal regulators 29 44 7 12 8 0 0 73 20 249
2017 Compliance, inspection and enforcement 23 40 14 17 7 0 0 63 24 361
2017 Communications or public affairs 25 43 12 15 4 0 0 68 19 149
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 40 37 8 13 2 0 0 77 15 72
2017 Science and technology 31 44 10 11 4 0 0 75 15 1135
2017 Library services 56 28 9 7 0 0 0 84 7 12
2017 Legal services 29 37 10 8 16 0 0 66 25 13
2017 Administration and operations 31 39 11 12 6 0 0 71 18 817
2017 Human resources 32 41 13 11 4 0 0 73 15 249
2017 Financial management 31 41 13 10 5 0 0 72 15 214
2017 Procurement 18 20 42 12 8 0 0 38 20 37
2017 Real property 30 37 16 12 5 0 0 68 17 140
2017 Materiel management 39 37 5 8 10 0 0 76 19 60
2017 Information management 21 44 18 10 7 0 0 65 17 104
2017 Information technology 21 35 19 14 12 0 0 55 26 214
2017 Internal audit 46 27 27 0 0 0 0 73 0 15
2017 Evaluation 38 62 0 0 0 0 0 100 0 24
2017 Data sciences 30 35 15 18 3 0 0 65 20 107
2017 Policy 21 51 12 11 6 0 0 72 17 237
2017 Project management 25 46 13 12 4 0 0 71 15 326
2017 Other services to the public 30 50 10 6 4 0 0 80 10 336
2017 None of the above 24 44 14 11 5 0 2 69 16 629

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 43 16 0 3 1 0 80 3 76
2017 Federal regulators 39 40 9 9 3 0 0 79 12 249
2017 Compliance, inspection and enforcement 29 43 12 10 6 0 0 71 16 363
2017 Communications or public affairs 39 46 8 6 1 1 0 85 7 150
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 20
2017 Security 48 39 8 3 1 0 0 87 5 72
2017 Science and technology 44 39 9 4 3 0 0 84 7 1133
2017 Library services 56 44 0 0 0 0 0 100 0 12
2017 Legal services 51 41 7 0 0 0 0 93 0 13
2017 Administration and operations 43 39 9 6 2 1 0 83 9 817
2017 Human resources 49 34 9 5 3 0 0 84 8 249
2017 Financial management 38 46 8 5 2 0 0 84 8 215
2017 Procurement 30 53 7 9 0 0 0 84 9 37
2017 Real property 43 33 15 6 4 0 0 76 10 140
2017 Materiel management 52 31 8 6 3 0 0 83 9 60
2017 Information management 24 46 16 9 4 0 0 70 14 104
2017 Information technology 37 40 9 7 7 0 0 77 14 213
2017 Internal audit 53 34 13 0 0 0 0 87 0 15
2017 Evaluation 49 48 4 0 0 0 0 96 0 24
2017 Data sciences 39 46 5 7 3 0 0 86 9 107
2017 Policy 45 42 8 3 2 0 0 87 5 236
2017 Project management 43 44 5 6 1 0 0 87 7 325
2017 Other services to the public 34 46 14 5 2 0 0 79 7 335
2017 None of the above 36 36 11 10 5 0 2 73 15 627
2014 Client contact centre 21 51 14 9 5 0 0 72 13 101
2014 Federal regulators 32 35 13 13 4 1 0 69 18 308
2014 Compliance, inspection and enforcement 25 40 15 8 10 2 0 66 19 424
2014 Communications or public affairs 38 41 9 9 2 1 0 80 12 120
2014 Access to information and privacy 38 43 19 0 0 0 0 81 0 15
2014 Security 18 52 16 7 5 1 0 71 12 90
2014 Science and technology 33 44 12 8 3 0 0 77 11 1086
2014 Library services 37 39 0 7 17 0 0 76 24 12
2014 Legal services 65 35 0 0 0 0 0 100 0 10
2014 Administration and operations 39 40 13 5 3 1 0 79 8 940
2014 Human resources 43 38 12 6 1 0 0 81 7 260
2014 Financial management 44 37 9 4 4 1 0 82 9 200
2014 Procurement 37 46 10 4 2 0 0 83 7 42
2014 Real property 42 42 10 6 1 0 0 83 7 163
2014 Materiel management 37 38 14 4 7 0 0 74 11 74
2014 Information management 32 45 11 7 3 1 1 78 11 122
2014 Information technology 24 42 16 11 7 0 0 66 18 197
2014 Internal audit 52 35 6 7 0 0 0 87 7 17
2014 Evaluation 43 52 5 0 0 0 0 95 0 18
2014 Other services to the public 33 43 15 4 3 1 0 78 7 548
2014 None of the above 34 36 15 6 5 2 1 73 12 844

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 43 17 7 7 0 0 69 14 76
2017 Federal regulators 30 37 12 12 9 0 0 67 21 249
2017 Compliance, inspection and enforcement 21 38 13 11 17 0 0 59 28 363
2017 Communications or public affairs 28 45 12 8 7 0 0 73 15 150
2017 Access to information and privacy 68 15 11 7 0 0 0 83 7 20
2017 Security 38 38 8 12 5 0 0 76 16 71
2017 Science and technology 34 38 11 9 8 0 0 72 17 1133
2017 Library services 42 51 0 7 0 0 0 93 7 12
2017 Legal services 46 7 15 0 32 0 0 53 32 13
2017 Administration and operations 32 39 13 9 7 0 0 71 16 819
2017 Human resources 37 40 9 10 5 0 0 77 14 248
2017 Financial management 33 40 12 8 7 0 0 73 15 215
2017 Procurement 19 44 13 17 5 2 0 64 22 37
2017 Real property 33 40 10 12 4 0 0 74 16 140
2017 Materiel management 39 39 5 5 11 1 0 79 16 60
2017 Information management 21 38 16 14 10 1 0 59 24 104
2017 Information technology 27 38 12 11 11 0 0 65 23 214
2017 Internal audit 47 33 13 0 7 0 0 80 7 15
2017 Evaluation 38 37 4 4 18 0 0 75 21 24
2017 Data sciences 34 33 14 11 7 1 0 68 18 107
2017 Policy 34 43 10 9 5 0 0 77 13 238
2017 Project management 33 44 11 6 6 0 0 77 12 327
2017 Other services to the public 24 35 15 15 11 0 0 59 26 336
2017 None of the above 23 30 20 16 9 0 2 54 26 628

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 39 5 3 0 0 0 92 3 76
2017 Federal regulators 47 40 10 1 2 0 0 87 3 249
2017 Compliance, inspection and enforcement 53 33 8 3 2 0 0 87 5 364
2017 Communications or public affairs 53 36 9 1 1 0 0 89 2 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 74 14 9 2 1 0 0 88 3 72
2017 Science and technology 61 33 5 1 1 0 0 94 2 1135
2017 Library services 58 42 0 0 0 0 0 100 0 12
2017 Legal services 67 17 17 0 0 0 0 83 0 13
2017 Administration and operations 57 30 10 3 1 0 0 86 4 818
2017 Human resources 51 39 6 2 2 0 0 90 4 247
2017 Financial management 49 38 10 2 0 0 0 87 3 213
2017 Procurement 33 50 12 6 0 0 0 82 6 36
2017 Real property 57 30 11 2 1 0 0 86 3 140
2017 Materiel management 58 32 7 0 3 0 0 90 3 60
2017 Information management 45 38 15 0 3 0 0 82 3 105
2017 Information technology 45 38 11 3 3 0 0 83 6 214
2017 Internal audit 33 53 14 0 0 0 0 86 0 15
2017 Evaluation 38 37 25 0 0 0 0 75 0 24
2017 Data sciences 47 36 9 4 2 1 0 84 6 108
2017 Policy 51 37 8 3 1 0 0 88 4 238
2017 Project management 56 35 7 1 1 1 0 91 1 325
2017 Other services to the public 62 32 4 1 1 0 0 94 2 334
2017 None of the above 58 29 7 2 2 0 2 88 5 627
2014 Client contact centre 37 40 19 3 1 0 0 77 4 101
2014 Federal regulators 52 27 8 10 3 0 0 79 13 308
2014 Compliance, inspection and enforcement 52 33 8 3 4 0 0 85 7 424
2014 Communications or public affairs 53 33 8 6 1 0 0 86 7 119
2014 Access to information and privacy 52 29 19 0 0 0 0 81 0 15
2014 Security 70 20 7 2 1 0 0 90 3 90
2014 Science and technology 60 29 8 2 1 0 0 89 3 1086
2014 Library services 37 47 8 0 7 0 0 84 7 12
2014 Legal services 61 31 0 8 0 0 0 92 8 10
2014 Administration and operations 57 33 7 2 1 0 0 90 3 939
2014 Human resources 67 23 6 2 1 0 0 91 3 260
2014 Financial management 54 32 7 4 2 0 0 86 6 200
2014 Procurement 52 36 7 2 2 0 0 88 5 42
2014 Real property 59 29 9 2 0 0 0 88 2 163
2014 Materiel management 54 34 11 1 0 0 0 88 1 74
2014 Information management 53 29 11 5 3 1 0 82 7 123
2014 Information technology 48 37 9 4 2 0 0 84 7 197
2014 Internal audit 54 41 0 6 0 0 0 94 6 17
2014 Evaluation 59 35 6 0 0 0 0 94 0 18
2014 Other services to the public 67 24 6 2 1 0 0 91 3 547
2014 None of the above 61 28 7 2 1 0 0 89 4 844

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 27 16 13 10 0 0 62 23 76
2017 Federal regulators 28 45 11 10 6 1 0 73 16 249
2017 Compliance, inspection and enforcement 27 40 10 13 9 0 0 67 23 363
2017 Communications or public affairs 31 39 14 10 5 1 0 71 15 149
2017 Access to information and privacy 43 45 12 0 0 0 0 88 0 20
2017 Security 44 31 7 15 3 2 0 76 18 72
2017 Science and technology 34 44 9 8 5 0 0 78 13 1132
2017 Library services 49 44 0 7 0 0 0 93 7 12
2017 Legal services 28 25 7 0 40 0 0 53 40 13
2017 Administration and operations 30 44 12 10 4 0 0 74 14 818
2017 Human resources 36 36 16 9 3 0 0 72 12 248
2017 Financial management 35 41 12 8 3 0 0 76 11 213
2017 Procurement 20 49 20 8 2 2 0 70 10 36
2017 Real property 34 43 6 13 4 0 0 77 17 140
2017 Materiel management 45 32 12 5 6 0 0 77 11 60
2017 Information management 21 42 17 15 5 0 0 63 20 104
2017 Information technology 33 34 9 14 10 0 0 66 25 214
2017 Internal audit 60 27 13 0 0 0 0 87 0 15
2017 Evaluation 35 35 0 9 21 0 0 70 30 24
2017 Data sciences 29 41 13 13 4 0 0 70 17 108
2017 Policy 32 46 10 7 3 1 0 79 10 237
2017 Project management 39 44 8 6 3 1 0 83 9 324
2017 Other services to the public 26 43 9 14 8 0 0 69 22 334
2017 None of the above 24 43 11 10 10 0 2 68 21 625
2014 Client contact centre 11 49 20 11 9 0 0 61 20 101
2014 Federal regulators 22 43 6 17 11 0 0 66 28 308
2014 Compliance, inspection and enforcement 16 40 12 18 13 0 0 57 31 423
2014 Communications or public affairs 23 44 6 18 9 0 1 67 27 120
2014 Access to information and privacy 19 44 14 16 6 0 0 63 22 15
2014 Security 20 48 15 7 10 0 0 68 17 91
2014 Science and technology 21 44 15 13 7 0 0 65 20 1085
2014 Library services 18 33 16 16 17 0 0 51 33 12
2014 Legal services 26 25 0 10 18 0 21 65 35 10
2014 Administration and operations 24 41 13 13 7 0 1 66 21 941
2014 Human resources 26 48 9 13 4 0 0 74 17 260
2014 Financial management 25 39 17 11 6 0 1 66 18 200
2014 Procurement 19 42 12 18 9 0 0 61 27 42
2014 Real property 27 38 11 19 5 0 0 65 24 162
2014 Materiel management 16 36 13 21 14 0 0 52 35 74
2014 Information management 13 53 15 10 8 0 0 66 18 123
2014 Information technology 14 34 18 18 15 0 0 48 34 197
2014 Internal audit 29 35 12 13 11 0 0 64 24 17
2014 Evaluation 32 44 6 8 11 0 0 75 19 18
2014 Other services to the public 24 43 13 12 9 0 0 67 20 543
2014 None of the above 22 38 15 11 12 0 1 61 24 847

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 40 16 8 5 0 0 72 12 76
2017 Federal regulators 31 36 14 12 7 0 0 67 19 249
2017 Compliance, inspection and enforcement 35 31 15 9 10 0 0 66 19 363
2017 Communications or public affairs 36 32 17 11 3 0 0 68 14 150
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 43 36 7 10 2 2 0 81 12 72
2017 Science and technology 41 34 13 7 5 0 0 75 12 1135
2017 Library services 63 30 0 7 0 0 0 93 7 12
2017 Legal services 53 0 7 0 40 0 0 53 40 13
2017 Administration and operations 36 41 12 7 3 0 0 78 10 817
2017 Human resources 41 34 16 7 2 0 0 75 9 247
2017 Financial management 41 39 12 5 3 0 0 80 8 213
2017 Procurement 20 18 41 19 2 0 0 39 21 36
2017 Real property 41 43 8 4 4 0 0 84 8 140
2017 Materiel management 32 46 11 2 9 0 0 78 11 60
2017 Information management 30 37 19 10 4 0 0 66 15 105
2017 Information technology 34 33 14 9 10 0 0 67 19 214
2017 Internal audit 54 33 0 13 0 0 0 87 13 15
2017 Evaluation 38 28 12 4 18 0 0 66 21 24
2017 Data sciences 40 26 17 10 6 1 0 67 16 108
2017 Policy 43 36 13 4 4 0 0 79 8 237
2017 Project management 47 34 9 7 3 0 1 81 10 323
2017 Other services to the public 30 39 15 11 4 0 0 70 16 334
2017 None of the above 29 36 14 13 7 0 1 65 21 627
2014 Client contact centre 11 51 21 12 4 0 0 63 16 101
2014 Federal regulators 25 37 12 14 11 0 1 62 26 308
2014 Compliance, inspection and enforcement 19 37 17 14 13 0 0 56 27 424
2014 Communications or public affairs 32 36 11 12 9 0 1 68 20 120
2014 Access to information and privacy 38 43 13 6 0 0 0 81 6 15
2014 Security 25 35 17 11 12 0 0 59 23 91
2014 Science and technology 29 38 14 11 7 0 0 68 18 1086
2014 Library services 36 32 25 0 7 0 0 68 7 12
2014 Legal services 48 16 0 19 18 0 0 63 37 10
2014 Administration and operations 30 39 15 10 6 0 0 70 15 941
2014 Human resources 33 45 12 7 3 0 0 78 10 260
2014 Financial management 30 38 16 11 5 0 1 68 16 200
2014 Procurement 19 48 16 7 9 0 0 67 16 42
2014 Real property 36 36 13 11 5 0 1 72 15 163
2014 Materiel management 17 34 24 14 10 0 0 51 25 74
2014 Information management 23 49 13 8 6 0 0 72 15 123
2014 Information technology 19 34 19 15 12 0 0 54 27 197
2014 Internal audit 41 29 11 13 6 0 0 70 19 17
2014 Evaluation 33 37 19 11 0 0 0 70 11 18
2014 Other services to the public 28 38 17 10 8 0 0 66 18 546
2014 None of the above 27 34 18 10 10 0 0 61 20 845

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 36 15 9 5 0 0 72 13 75
2017 Federal regulators 29 38 15 12 5 0 0 67 17 248
2017 Compliance, inspection and enforcement 24 38 18 12 7 0 0 63 19 364
2017 Communications or public affairs 38 39 12 7 4 0 0 77 11 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 36 10 9 1 0 0 80 10 72
2017 Science and technology 33 40 13 8 6 1 0 73 14 1133
2017 Library services 79 21 0 0 0 0 0 100 0 12
2017 Legal services 28 33 7 15 17 0 0 61 32 13
2017 Administration and operations 34 37 13 9 7 0 0 71 16 815
2017 Human resources 39 36 13 8 3 0 0 76 12 248
2017 Financial management 33 40 15 6 6 0 0 73 12 213
2017 Procurement 24 17 13 43 4 0 0 40 46 36
2017 Real property 39 40 12 7 3 0 0 79 9 140
2017 Materiel management 42 36 5 9 9 0 0 77 18 60
2017 Information management 21 41 19 13 4 0 1 63 18 105
2017 Information technology 29 32 14 15 10 0 0 61 25 214
2017 Internal audit 54 26 7 13 0 0 0 80 13 15
2017 Evaluation 45 30 7 0 18 0 0 75 18 24
2017 Data sciences 36 29 18 9 7 0 0 66 16 108
2017 Policy 38 38 10 9 4 0 0 77 13 237
2017 Project management 40 37 10 10 3 0 0 78 13 325
2017 Other services to the public 32 39 12 12 4 0 0 71 17 335
2017 None of the above 24 38 16 12 8 0 1 64 20 626
2014 Client contact centre 13 44 29 10 4 0 0 57 14 101
2014 Federal regulators 24 34 17 15 10 1 0 58 25 308
2014 Compliance, inspection and enforcement 19 34 19 12 15 0 0 54 27 423
2014 Communications or public affairs 36 39 11 12 2 0 1 75 14 120
2014 Access to information and privacy 19 33 27 21 0 0 0 52 21 15
2014 Security 24 39 18 9 9 0 0 63 19 91
2014 Science and technology 21 39 17 13 9 0 1 61 22 1086
2014 Library services 20 40 33 0 7 0 0 60 7 12
2014 Legal services 26 16 31 10 18 0 0 42 27 10
2014 Administration and operations 30 38 15 11 5 0 0 68 17 941
2014 Human resources 37 38 12 8 5 0 0 75 13 260
2014 Financial management 32 37 14 11 6 0 0 69 17 199
2014 Procurement 24 56 9 6 4 0 0 80 11 42
2014 Real property 31 30 14 19 5 1 0 61 24 163
2014 Materiel management 20 30 19 26 4 1 0 50 31 74
2014 Information management 26 37 23 7 7 0 0 63 14 123
2014 Information technology 19 32 17 18 14 1 0 51 32 197
2014 Internal audit 29 41 12 7 11 0 0 70 18 17
2014 Evaluation 32 49 0 19 0 0 0 81 19 18
2014 Other services to the public 25 42 16 9 6 1 0 68 15 546
2014 None of the above 24 34 20 11 10 0 1 58 21 846

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 49 6 4 2 0 0 88 7 76
2017 Federal regulators 41 43 10 4 2 0 0 84 6 248
2017 Compliance, inspection and enforcement 44 40 9 4 3 0 0 83 7 363
2017 Communications or public affairs 46 38 11 2 3 0 0 84 5 150
2017 Access to information and privacy 63 30 0 7 0 0 0 93 7 20
2017 Security 51 39 4 3 2 0 0 91 5 72
2017 Science and technology 50 39 6 3 1 0 0 89 5 1130
2017 Library services 77 23 0 0 0 0 0 100 0 12
2017 Legal services 45 24 15 8 8 0 0 68 16 13
2017 Administration and operations 45 38 10 5 3 0 0 83 8 816
2017 Human resources 48 36 11 3 3 0 0 84 5 248
2017 Financial management 36 43 11 8 2 0 0 79 10 212
2017 Procurement 24 55 16 6 0 0 0 79 6 35
2017 Real property 45 39 11 3 1 0 0 84 4 140
2017 Materiel management 54 32 8 2 4 0 0 86 6 60
2017 Information management 33 47 10 4 6 0 0 80 10 105
2017 Information technology 41 32 13 8 6 0 0 73 14 214
2017 Internal audit 43 28 15 15 0 0 0 71 15 14
2017 Evaluation 35 40 4 4 0 18 0 91 4 24
2017 Data sciences 45 39 7 6 3 0 0 84 9 108
2017 Policy 43 40 10 4 2 1 0 84 6 237
2017 Project management 47 39 8 4 1 1 0 87 5 325
2017 Other services to the public 52 29 11 6 1 0 0 82 7 334
2017 None of the above 47 34 10 5 4 0 0 81 9 628
2014 Client contact centre 21 56 10 8 3 1 0 79 11 101
2014 Federal regulators 36 39 12 9 3 0 0 75 13 308
2014 Compliance, inspection and enforcement 40 41 12 3 4 0 0 81 8 424
2014 Communications or public affairs 38 48 5 8 1 0 0 86 9 120
2014 Access to information and privacy 26 68 0 6 0 0 0 94 6 15
2014 Security 42 40 9 3 4 1 0 83 7 91
2014 Science and technology 41 43 9 5 2 0 0 84 7 1085
2014 Library services 36 33 7 17 7 0 0 69 24 12
2014 Legal services 55 17 19 8 0 0 0 73 8 10
2014 Administration and operations 40 40 10 7 3 0 1 80 10 938
2014 Human resources 48 34 9 6 4 0 0 82 9 259
2014 Financial management 37 38 15 6 5 0 0 75 11 200
2014 Procurement 33 42 7 12 7 0 0 75 18 42
2014 Real property 48 33 13 5 1 0 0 81 6 163
2014 Materiel management 40 39 16 3 2 0 0 79 5 74
2014 Information management 34 43 17 4 2 0 0 77 6 122
2014 Information technology 28 40 16 11 5 0 0 68 16 197
2014 Internal audit 35 29 24 6 6 0 0 65 12 17
2014 Evaluation 38 56 6 0 0 0 0 94 0 18
2014 Other services to the public 52 35 9 2 1 0 0 87 4 548
2014 None of the above 43 38 11 5 4 0 0 81 8 846

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 23 17 6 0 0 7 74 7 75
2017 Federal regulators 23 32 25 12 6 0 2 56 19 250
2017 Compliance, inspection and enforcement 15 38 27 11 9 0 0 53 20 364
2017 Communications or public affairs 37 33 15 8 4 1 2 72 12 150
2017 Access to information and privacy 59 26 15 0 0 0 0 85 0 20
2017 Security 51 29 9 9 2 0 0 80 11 72
2017 Science and technology 29 36 20 9 4 0 1 66 14 1134
2017 Library services 65 14 21 0 0 0 0 79 0 12
2017 Legal services 8 39 45 0 8 0 0 47 8 13
2017 Administration and operations 30 35 20 9 5 0 1 66 14 819
2017 Human resources 27 35 20 16 3 0 0 62 19 249
2017 Financial management 35 37 17 4 5 1 0 73 10 215
2017 Procurement 22 16 49 5 8 0 0 38 13 37
2017 Real property 26 38 20 10 5 0 0 65 15 140
2017 Materiel management 39 40 13 1 7 0 0 78 8 60
2017 Information management 43 37 12 3 3 0 2 82 6 105
2017 Information technology 31 35 17 9 8 0 1 67 16 213
2017 Internal audit 27 66 7 0 0 0 0 93 0 15
2017 Evaluation 28 68 0 0 4 0 0 96 4 24
2017 Data sciences 38 38 17 4 2 0 1 77 7 108
2017 Policy 31 34 19 10 5 0 0 65 16 238
2017 Project management 20 38 23 12 6 1 1 59 18 328
2017 Other services to the public 30 46 13 3 2 0 6 81 6 336
2017 None of the above 30 31 20 11 4 0 5 64 15 630
2014 Client contact centre 29 46 15 5 2 0 3 77 7 101
2014 Federal regulators 22 31 24 11 10 0 1 54 21 308
2014 Compliance, inspection and enforcement 17 34 28 12 9 0 0 50 21 424
2014 Communications or public affairs 31 40 16 5 3 0 5 74 9 120
2014 Access to information and privacy 29 13 14 32 13 0 0 42 44 15
2014 Security 55 33 6 3 1 0 1 89 5 91
2014 Science and technology 18 36 26 12 8 0 1 54 20 1084
2014 Library services 35 35 0 22 8 0 0 70 30 12
2014 Legal services 8 37 29 25 0 0 0 45 25 10
2014 Administration and operations 32 29 23 10 5 0 0 62 15 941
2014 Human resources 23 37 22 10 8 0 0 60 18 260
2014 Financial management 29 39 15 10 6 0 0 68 16 200
2014 Procurement 16 47 22 13 2 0 0 63 15 42
2014 Real property 16 41 22 16 5 0 0 56 21 163
2014 Materiel management 34 33 16 9 6 0 2 68 15 74
2014 Information management 29 40 20 3 7 0 1 69 11 123
2014 Information technology 21 38 20 10 9 0 2 60 19 197
2014 Internal audit 18 65 12 5 0 0 0 83 5 17
2014 Evaluation 26 63 6 5 0 0 0 89 5 18
2014 Other services to the public 39 37 14 5 3 0 2 78 7 547
2014 None of the above 31 38 17 7 5 0 2 71 12 846

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 1 15 48 23 4 1 8 30 18 76
2017 Federal regulators 13 27 38 17 3 1 0 20 41 250
2017 Compliance, inspection and enforcement 16 31 33 13 5 0 2 18 48 361
2017 Communications or public affairs 12 29 33 13 11 0 2 25 42 149
2017 Access to information and privacy 0 10 56 15 20 0 0 34 10 20
2017 Security 3 31 23 20 19 0 3 41 35 72
2017 Science and technology 5 23 38 20 10 1 2 32 29 1134
2017 Library services 0 9 35 21 9 0 26 40 12 12
2017 Legal services 0 34 34 18 15 0 0 33 34 12
2017 Administration and operations 9 27 37 16 7 1 3 25 37 821
2017 Human resources 11 27 33 17 7 0 5 25 41 249
2017 Financial management 5 23 39 19 11 0 4 31 29 214
2017 Procurement 8 47 25 13 6 2 0 20 55 37
2017 Real property 8 27 35 17 10 1 3 28 36 139
2017 Materiel management 8 26 40 17 7 0 1 25 35 59
2017 Information management 11 22 35 15 8 4 5 25 36 103
2017 Information technology 16 31 33 12 5 0 3 17 48 214
2017 Internal audit 0 14 53 26 7 0 0 33 14 15
2017 Evaluation 0 26 25 17 28 4 0 47 27 24
2017 Data sciences 6 25 39 18 8 0 4 27 33 108
2017 Policy 7 23 55 9 5 0 1 14 31 238
2017 Project management 7 25 41 19 5 1 1 25 33 327
2017 Other services to the public 9 18 45 18 7 1 3 26 28 334
2017 None of the above 11 19 40 16 8 1 5 25 33 621
2014 Client contact centre 4 33 34 20 9 0 0 29 37 100
2014 Federal regulators 13 32 39 11 3 0 1 15 46 308
2014 Compliance, inspection and enforcement 15 39 31 10 3 1 1 14 55 423
2014 Communications or public affairs 11 25 32 22 6 1 4 30 37 120
2014 Access to information and privacy 19 14 38 29 0 0 0 29 33 15
2014 Security 10 29 26 26 4 4 1 31 41 89
2014 Science and technology 9 31 39 16 5 1 1 20 40 1083
2014 Library services 17 24 23 7 20 0 9 30 45 12
2014 Legal services 8 28 28 16 21 0 0 37 35 10
2014 Administration and operations 12 27 36 17 5 0 2 23 41 939
2014 Human resources 12 36 37 11 3 0 1 14 48 259
2014 Financial management 13 24 38 17 6 0 2 23 38 199
2014 Procurement 13 30 33 13 7 2 2 21 45 42
2014 Real property 14 39 35 11 1 0 0 12 53 162
2014 Materiel management 12 35 33 13 6 1 0 19 48 74
2014 Information management 13 18 45 15 4 2 3 20 33 122
2014 Information technology 22 46 26 4 2 0 0 6 68 197
2014 Internal audit 0 6 70 18 6 0 0 24 6 17
2014 Evaluation 0 5 55 29 10 0 0 40 5 18
2014 Other services to the public 7 27 38 20 5 1 2 26 35 545
2014 None of the above 12 26 37 17 6 0 2 23 38 844

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 23 32 16 8 5 4 27 38 75
2017 Federal regulators 18 23 33 16 6 3 0 23 42 249
2017 Compliance, inspection and enforcement 20 30 28 12 9 0 1 21 51 362
2017 Communications or public affairs 8 21 32 21 16 1 1 37 29 148
2017 Access to information and privacy 0 10 18 14 39 5 14 66 12 20
2017 Security 12 13 29 20 19 1 6 42 27 71
2017 Science and technology 6 20 31 23 14 3 3 39 28 1130
2017 Library services 9 0 35 7 23 0 26 40 12 12
2017 Legal services 0 32 15 15 38 0 0 53 32 13
2017 Administration and operations 13 19 32 19 11 2 4 32 34 810
2017 Human resources 7 23 30 17 14 3 6 35 33 249
2017 Financial management 8 21 31 22 13 1 4 37 30 214
2017 Procurement 11 48 13 15 11 2 0 27 60 37
2017 Real property 7 21 31 18 17 2 4 37 30 137
2017 Materiel management 15 25 21 23 13 0 2 38 41 59
2017 Information management 10 18 28 22 16 3 3 40 30 102
2017 Information technology 19 24 23 15 9 4 5 26 48 214
2017 Internal audit 0 7 26 46 7 0 14 61 8 15
2017 Evaluation 0 7 41 14 38 0 0 52 7 24
2017 Data sciences 7 15 25 27 16 3 5 48 25 108
2017 Policy 4 19 37 28 10 1 1 38 23 238
2017 Project management 9 21 33 18 13 3 3 33 31 326
2017 Other services to the public 16 24 26 24 8 1 1 33 41 334
2017 None of the above 13 29 28 14 10 3 4 26 45 625
2014 Client contact centre 16 27 35 17 4 2 1 21 43 101
2014 Federal regulators 23 31 24 13 6 1 1 19 56 308
2014 Compliance, inspection and enforcement 21 31 30 11 6 0 1 17 53 424
2014 Communications or public affairs 14 28 29 16 9 1 3 27 43 120
2014 Access to information and privacy 6 14 59 14 0 0 6 15 22 15
2014 Security 23 18 27 17 7 3 4 26 44 90
2014 Science and technology 16 29 32 14 7 1 1 21 46 1081
2014 Library services 34 14 26 7 10 0 9 19 53 12
2014 Legal services 8 41 18 26 8 0 0 34 49 10
2014 Administration and operations 17 25 31 15 8 2 2 24 44 939
2014 Human resources 14 23 35 17 7 2 2 25 38 258
2014 Financial management 16 23 34 16 8 0 3 25 40 197
2014 Procurement 18 13 33 19 13 0 4 33 32 42
2014 Real property 14 31 32 14 7 1 1 21 46 163
2014 Materiel management 25 16 33 17 8 1 0 26 41 74
2014 Information management 16 20 32 20 6 3 2 28 38 122
2014 Information technology 26 32 29 10 3 1 0 12 59 197
2014 Internal audit 0 42 34 24 0 0 0 24 42 17
2014 Evaluation 0 35 38 11 16 0 0 27 35 18
2014 Other services to the public 13 27 31 17 7 2 2 25 42 546
2014 None of the above 18 25 30 12 10 2 2 23 45 844

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 22 32 16 6 6 8 25 38 75
2017 Federal regulators 24 28 30 13 3 1 0 16 53 248
2017 Compliance, inspection and enforcement 26 26 28 12 5 1 2 18 53 359
2017 Communications or public affairs 21 24 29 14 6 0 6 22 48 149
2017 Access to information and privacy 5 7 39 24 20 5 0 46 13 20
2017 Security 5 21 41 23 5 1 4 30 27 72
2017 Science and technology 16 27 30 13 8 2 3 22 46 1129
2017 Library services 9 21 28 0 16 0 26 21 40 12
2017 Legal services 25 8 38 15 14 0 0 29 33 13
2017 Administration and operations 17 27 33 12 7 2 3 20 46 817
2017 Human resources 12 25 33 14 10 3 3 25 39 249
2017 Financial management 13 26 36 13 9 1 3 22 41 214
2017 Procurement 4 7 64 13 8 4 0 21 12 37
2017 Real property 15 30 30 9 13 1 3 23 46 139
2017 Materiel management 22 19 28 15 12 3 1 28 43 59
2017 Information management 18 23 25 11 14 4 5 27 45 102
2017 Information technology 28 25 25 11 5 2 3 17 56 214
2017 Internal audit 0 33 40 20 7 0 0 27 33 15
2017 Evaluation 7 39 11 23 17 3 0 41 48 24
2017 Data sciences 11 30 31 11 9 4 3 22 44 108
2017 Policy 15 24 40 13 6 2 0 19 40 238
2017 Project management 16 33 30 13 4 1 2 18 51 327
2017 Other services to the public 14 20 32 21 5 3 5 29 36 336
2017 None of the above 17 23 27 13 11 4 5 27 43 625
2014 Client contact centre 21 32 27 14 2 2 2 17 55 100
2014 Federal regulators 35 30 25 7 2 1 1 9 66 308
2014 Compliance, inspection and enforcement 37 31 20 7 2 0 1 10 70 424
2014 Communications or public affairs 24 35 24 13 2 0 2 16 60 120
2014 Access to information and privacy 6 19 54 21 0 0 0 21 26 15
2014 Security 29 19 27 19 3 0 3 23 50 89
2014 Science and technology 36 28 20 8 5 1 1 14 66 1080
2014 Library services 25 29 0 8 10 0 27 26 74 12
2014 Legal services 26 28 18 8 0 21 0 10 68 10
2014 Administration and operations 28 30 25 8 6 1 2 14 60 941
2014 Human resources 27 27 28 11 4 1 2 15 56 256
2014 Financial management 20 31 25 13 9 0 2 22 52 199
2014 Procurement 21 21 35 10 6 3 4 18 45 42
2014 Real property 31 38 25 5 1 1 0 6 69 163
2014 Materiel management 27 27 28 12 6 1 0 18 54 73
2014 Information management 19 29 26 14 7 3 3 22 50 122
2014 Information technology 42 30 21 4 2 0 0 6 72 197
2014 Internal audit 0 42 40 18 0 0 0 18 42 17
2014 Evaluation 11 35 33 5 16 0 0 21 46 18
2014 Other services to the public 19 25 29 16 5 3 3 23 47 544
2014 None of the above 28 27 21 13 7 2 3 21 57 840

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 1 11 31 27 14 1 14 49 15 74
2017 Federal regulators 8 19 43 23 5 1 0 29 28 246
2017 Compliance, inspection and enforcement 10 14 36 28 11 1 1 40 24 360
2017 Communications or public affairs 12 21 32 14 16 0 6 31 35 150
2017 Access to information and privacy 0 15 46 19 20 0 0 39 15 20
2017 Security 2 8 26 30 28 2 4 62 11 71
2017 Science and technology 4 13 32 29 17 2 2 48 18 1128
2017 Library services 0 0 14 58 9 0 19 83 0 12
2017 Legal services 16 7 44 18 15 0 0 33 23 13
2017 Administration and operations 10 16 35 24 11 1 3 37 27 818
2017 Human resources 8 22 33 21 12 1 3 35 31 249
2017 Financial management 8 18 34 24 12 2 3 37 27 215
2017 Procurement 9 9 58 14 8 2 0 23 19 37
2017 Real property 9 17 33 19 19 1 3 39 27 139
2017 Materiel management 6 19 22 32 20 0 1 52 25 59
2017 Information management 6 15 27 25 20 2 5 48 22 103
2017 Information technology 14 16 31 20 13 3 2 35 32 212
2017 Internal audit 0 7 39 41 13 0 0 54 7 15
2017 Evaluation 0 8 35 24 32 0 0 56 8 24
2017 Data sciences 1 13 32 30 19 3 3 52 14 107
2017 Policy 8 29 37 19 6 2 0 25 37 238
2017 Project management 9 16 39 25 8 1 2 34 26 327
2017 Other services to the public 3 8 23 38 17 0 11 62 12 334
2017 None of the above 10 9 31 25 16 1 8 45 21 621
2014 Client contact centre 7 12 40 24 14 1 1 39 20 101
2014 Federal regulators 11 18 41 20 9 1 1 30 29 308
2014 Compliance, inspection and enforcement 9 15 40 28 7 0 1 36 24 424
2014 Communications or public affairs 8 26 31 21 12 0 3 33 35 119
2014 Access to information and privacy 35 6 44 14 0 0 0 14 41 15
2014 Security 12 12 22 28 23 0 3 52 25 89
2014 Science and technology 7 18 37 27 9 0 1 37 25 1077
2014 Library services 16 0 38 17 20 0 9 41 17 12
2014 Legal services 8 18 55 20 0 0 0 20 25 10
2014 Administration and operations 11 21 36 21 9 0 2 30 33 938
2014 Human resources 13 26 33 18 8 1 1 27 39 258
2014 Financial management 12 16 35 25 10 0 1 36 28 199
2014 Procurement 7 25 44 17 5 0 2 23 33 42
2014 Real property 14 28 29 22 7 0 0 29 41 163
2014 Materiel management 9 17 34 20 18 1 0 39 26 74
2014 Information management 6 18 28 31 13 2 1 46 25 122
2014 Information technology 15 24 31 22 6 1 0 29 40 197
2014 Internal audit 6 30 41 24 0 0 0 24 35 17
2014 Evaluation 0 11 38 45 5 0 0 51 11 18
2014 Other services to the public 5 11 27 34 15 2 6 53 18 542
2014 None of the above 9 18 29 27 11 2 5 40 30 840

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 16 36 15 17 2 6 35 26 75
2017 Federal regulators 25 26 31 10 4 2 2 15 53 249
2017 Compliance, inspection and enforcement 32 22 27 11 6 1 2 17 55 361
2017 Communications or public affairs 19 26 22 15 14 2 3 31 47 149
2017 Access to information and privacy 0 12 43 30 15 0 0 45 12 20
2017 Security 5 25 16 22 25 2 5 51 32 72
2017 Science and technology 15 20 29 17 13 2 3 32 37 1129
2017 Library services 9 14 21 28 9 0 19 46 28 12
2017 Legal services 32 0 53 8 7 0 0 15 32 13
2017 Administration and operations 13 23 28 17 11 1 7 30 39 819
2017 Human resources 14 22 26 16 15 2 4 33 38 248
2017 Financial management 10 25 32 17 11 1 4 29 37 215
2017 Procurement 18 48 13 8 10 4 0 18 68 37
2017 Real property 12 25 25 20 12 1 4 34 40 139
2017 Materiel management 20 19 28 19 14 0 1 33 39 59
2017 Information management 16 24 26 14 13 3 3 29 43 102
2017 Information technology 24 22 25 10 13 2 3 25 49 214
2017 Internal audit 7 41 27 20 7 0 0 26 47 15
2017 Evaluation 0 14 29 32 25 0 0 56 14 24
2017 Data sciences 10 24 25 11 22 3 5 36 37 108
2017 Policy 10 24 34 16 10 4 2 28 36 238
2017 Project management 12 22 35 16 9 2 4 27 36 328
2017 Other services to the public 15 17 30 23 10 1 3 36 33 332
2017 None of the above 17 22 27 14 12 1 8 28 43 624
2014 Client contact centre 19 31 24 14 10 0 1 24 51 101
2014 Federal regulators 34 28 21 8 5 2 2 14 65 308
2014 Compliance, inspection and enforcement 35 32 21 7 3 0 1 10 69 424
2014 Communications or public affairs 24 28 23 14 6 0 5 21 55 120
2014 Access to information and privacy 31 34 27 0 8 0 0 8 65 15
2014 Security 14 16 27 31 10 0 2 42 30 89
2014 Science and technology 30 28 25 9 6 1 1 15 59 1083
2014 Library services 31 7 24 0 19 0 19 23 47 12
2014 Legal services 18 56 26 0 0 0 0 0 74 10
2014 Administration and operations 29 25 23 13 8 1 2 21 56 940
2014 Human resources 30 30 26 7 5 0 2 12 62 256
2014 Financial management 20 29 26 16 5 0 4 21 52 200
2014 Procurement 29 26 27 12 4 0 2 17 56 41
2014 Real property 25 36 23 9 6 1 0 15 62 163
2014 Materiel management 24 26 30 12 8 1 0 20 50 74
2014 Information management 25 25 20 18 7 3 2 26 53 122
2014 Information technology 37 26 24 7 5 1 0 13 63 196
2014 Internal audit 17 36 29 18 0 0 0 18 53 17
2014 Evaluation 17 32 25 21 5 0 0 26 49 18
2014 Other services to the public 19 25 24 19 9 1 3 29 46 545
2014 None of the above 26 27 23 13 8 1 2 22 54 844

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 28 32 16 11 4 5 30 36 75
2017 Federal regulators 19 24 33 16 5 2 0 22 44 250
2017 Compliance, inspection and enforcement 17 24 27 19 9 1 3 29 43 360
2017 Communications or public affairs 10 19 25 22 17 3 2 42 31 149
2017 Access to information and privacy 5 10 46 24 15 0 0 39 15 20
2017 Security 11 13 23 35 11 0 7 49 26 72
2017 Science and technology 7 17 27 23 17 3 5 45 26 1131
2017 Library services 9 0 40 21 23 0 7 47 9 12
2017 Legal services 16 15 22 7 39 0 0 46 32 13
2017 Administration and operations 11 24 30 17 10 2 5 29 38 820
2017 Human resources 14 18 29 20 11 2 5 34 35 249
2017 Financial management 11 21 36 19 8 0 4 28 34 214
2017 Procurement 16 59 8 9 4 4 0 14 78 37
2017 Real property 9 22 23 17 20 3 5 40 34 139
2017 Materiel management 22 17 10 21 22 0 8 47 42 59
2017 Information management 7 20 19 25 19 6 4 49 30 101
2017 Information technology 9 16 29 22 12 4 8 39 28 214
2017 Internal audit 7 33 39 13 0 0 7 14 43 15
2017 Evaluation 4 3 44 14 24 4 7 43 8 24
2017 Data sciences 4 13 26 20 23 3 10 50 20 108
2017 Policy 7 20 34 25 9 2 2 36 29 236
2017 Project management 9 16 33 23 13 2 4 38 27 327
2017 Other services to the public 20 22 29 13 11 4 3 26 44 336
2017 None of the above 23 22 20 17 9 3 6 29 49 625
2014 Client contact centre 19 26 35 8 7 1 3 16 47 100
2014 Federal regulators 13 21 35 21 7 2 1 29 35 308
2014 Compliance, inspection and enforcement 14 19 29 28 9 1 1 37 34 423
2014 Communications or public affairs 12 17 30 24 10 1 6 37 31 120
2014 Access to information and privacy 21 26 39 14 0 0 0 14 46 15
2014 Security 23 16 24 21 13 1 1 35 40 89
2014 Science and technology 12 18 30 25 10 1 4 37 32 1084
2014 Library services 48 18 0 0 16 10 9 19 81 12
2014 Legal services 8 35 18 18 21 0 0 39 43 10
2014 Administration and operations 16 22 28 19 9 3 3 30 40 941
2014 Human resources 14 20 27 26 9 2 2 37 35 257
2014 Financial management 17 21 30 18 7 2 6 27 41 198
2014 Procurement 13 18 28 16 14 7 2 34 35 42
2014 Real property 10 28 26 21 13 1 1 34 39 163
2014 Materiel management 20 21 27 22 7 2 0 30 43 74
2014 Information management 17 16 28 23 13 1 3 37 34 122
2014 Information technology 15 16 21 28 12 5 2 44 33 197
2014 Internal audit 23 24 41 12 0 0 0 12 47 17
2014 Evaluation 5 19 32 43 0 0 0 43 24 18
2014 Other services to the public 16 25 27 17 9 2 3 27 44 543
2014 None of the above 16 22 26 19 10 2 5 31 41 841

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 17 46 15 5 6 5 22 27 75
2017 Federal regulators 23 30 28 12 4 3 1 16 55 249
2017 Compliance, inspection and enforcement 24 25 27 16 6 1 1 23 50 360
2017 Communications or public affairs 15 24 34 13 6 1 6 21 42 149
2017 Access to information and privacy 0 7 64 10 15 0 5 26 7 20
2017 Security 11 9 29 35 8 3 5 47 22 72
2017 Science and technology 16 25 31 12 9 3 4 23 44 1133
2017 Library services 9 14 54 0 23 0 0 23 23 12
2017 Legal services 18 24 15 30 14 0 0 44 41 13
2017 Administration and operations 18 26 30 13 8 2 3 22 47 818
2017 Human resources 10 23 34 12 13 3 5 27 36 249
2017 Financial management 12 18 41 18 6 0 4 26 31 215
2017 Procurement 6 42 29 9 8 4 2 18 51 37
2017 Real property 11 30 34 9 12 1 3 22 43 139
2017 Materiel management 17 25 26 10 19 2 1 30 44 60
2017 Information management 10 24 41 10 8 4 3 19 37 104
2017 Information technology 27 26 26 9 5 3 4 15 57 214
2017 Internal audit 7 13 53 20 7 0 0 26 20 15
2017 Evaluation 18 18 26 17 17 0 3 36 37 24
2017 Data sciences 7 24 25 19 12 5 7 36 35 108
2017 Policy 13 22 38 17 6 2 2 24 37 238
2017 Project management 15 26 35 10 8 3 2 19 44 328
2017 Other services to the public 13 21 31 15 6 3 10 25 40 336
2017 None of the above 16 22 32 14 8 3 4 23 42 623
2014 Client contact centre 18 25 32 14 7 1 3 22 44 101
2014 Federal regulators 29 27 29 7 3 3 2 11 59 308
2014 Compliance, inspection and enforcement 35 27 24 9 3 2 0 12 63 424
2014 Communications or public affairs 16 29 33 12 6 1 3 19 47 120
2014 Access to information and privacy 0 38 41 8 6 0 6 15 41 15
2014 Security 24 17 27 19 7 4 2 27 44 90
2014 Science and technology 32 30 22 9 5 1 2 14 64 1083
2014 Library services 39 24 0 8 20 0 9 31 69 12
2014 Legal services 0 25 43 10 0 0 21 12 32 10
2014 Administration and operations 23 29 30 8 6 2 2 15 54 941
2014 Human resources 16 26 38 11 4 1 3 16 44 258
2014 Financial management 17 24 37 11 6 2 4 18 43 198
2014 Procurement 28 18 41 4 4 2 2 9 48 42
2014 Real property 26 35 30 3 3 1 1 6 63 163
2014 Materiel management 20 32 27 12 7 1 1 19 53 74
2014 Information management 19 22 29 19 7 3 2 27 43 122
2014 Information technology 32 30 25 8 2 1 2 10 64 197
2014 Internal audit 0 48 41 12 0 0 0 12 48 17
2014 Evaluation 5 27 33 30 5 0 0 35 33 18
2014 Other services to the public 16 26 31 13 7 3 4 21 45 545
2014 None of the above 27 21 23 12 9 3 5 22 52 842
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 26 9 5 7 0 1 79 12 76
2017 Federal regulators 80 9 4 2 2 0 3 92 4 250
2017 Compliance, inspection and enforcement 79 7 5 2 2 0 4 90 5 362
2017 Communications or public affairs 73 15 6 2 1 0 3 90 3 150
2017 Access to information and privacy 69 25 0 0 6 0 0 94 6 20
2017 Security 64 14 4 14 2 0 2 80 16 72
2017 Science and technology 73 12 5 1 2 2 4 91 3 1133
2017 Library services 74 0 0 7 0 0 19 91 9 12
2017 Legal services 36 23 7 17 8 0 10 65 27 13
2017 Administration and operations 70 11 9 3 3 0 4 84 7 821
2017 Human resources 69 16 6 4 4 0 1 86 8 249
2017 Financial management 68 19 8 3 1 0 1 88 4 215
2017 Procurement 45 42 5 2 4 0 2 89 6 37
2017 Real property 79 10 3 1 2 1 4 94 3 140
2017 Materiel management 75 11 1 6 4 0 2 88 10 59
2017 Information management 66 16 4 7 1 1 4 87 9 105
2017 Information technology 69 13 6 3 6 0 4 85 9 213
2017 Internal audit 54 26 0 7 13 0 0 80 20 15
2017 Evaluation 60 32 0 3 0 0 5 96 4 24
2017 Data sciences 65 14 7 4 1 0 9 87 6 108
2017 Policy 73 14 5 2 2 2 2 91 4 237
2017 Project management 73 16 4 3 1 0 2 91 5 328
2017 Other services to the public 68 18 6 1 2 1 5 90 3 336
2017 None of the above 61 18 6 3 4 0 8 86 7 630
2014 Client contact centre 46 36 14 1 0 0 3 84 2 101
2014 Federal regulators 78 10 2 2 1 1 6 94 3 308
2014 Compliance, inspection and enforcement 77 11 5 1 2 0 4 92 3 425
2014 Communications or public affairs 74 12 7 3 1 0 3 89 4 120
2014 Access to information and privacy 50 35 6 0 0 0 8 93 0 15
2014 Security 67 19 7 2 3 0 1 88 5 93
2014 Science and technology 75 11 4 2 2 0 6 91 5 1085
2014 Library services 52 41 0 7 0 0 0 93 7 12
2014 Legal services 82 10 8 0 0 0 0 92 0 10
2014 Administration and operations 72 13 7 2 2 1 4 88 5 941
2014 Human resources 77 16 2 3 0 1 2 95 3 260
2014 Financial management 67 19 4 4 3 0 2 88 7 200
2014 Procurement 58 30 0 3 6 0 3 91 9 42
2014 Real property 68 18 5 4 1 0 4 90 5 163
2014 Materiel management 64 20 8 3 0 0 4 88 3 74
2014 Information management 70 14 7 3 2 1 4 88 6 123
2014 Information technology 59 20 9 3 5 0 3 82 9 197
2014 Internal audit 46 24 6 19 6 0 0 70 24 17
2014 Evaluation 74 21 5 0 0 0 0 95 0 18
2014 Other services to the public 71 11 5 3 4 1 5 87 7 546
2014 None of the above 69 13 6 2 2 0 8 89 4 848

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 34 17 5 11 4 3 64 17 76
2017 Federal regulators 28 32 12 8 12 5 2 65 22 250
2017 Compliance, inspection and enforcement 26 27 19 9 16 3 2 55 26 364
2017 Communications or public affairs 28 29 14 12 10 4 3 61 24 150
2017 Access to information and privacy 39 42 5 10 0 0 5 85 10 20
2017 Security 25 25 15 22 9 2 3 52 32 72
2017 Science and technology 24 34 14 12 9 5 3 63 22 1132
2017 Library services 30 49 7 7 0 0 7 85 8 12
2017 Legal services 36 0 7 15 25 18 0 44 48 13
2017 Administration and operations 27 28 18 13 8 3 3 59 23 819
2017 Human resources 34 32 14 7 3 4 4 73 12 249
2017 Financial management 29 30 14 12 10 1 4 62 23 215
2017 Procurement 16 24 37 20 2 0 2 40 22 37
2017 Real property 34 28 12 12 9 1 3 66 22 139
2017 Materiel management 25 38 7 10 10 6 2 69 23 60
2017 Information management 26 25 19 8 6 8 7 62 16 105
2017 Information technology 28 28 18 9 7 6 4 62 18 213
2017 Internal audit 40 7 7 20 13 0 13 54 39 15
2017 Evaluation 21 28 4 7 23 7 10 60 36 24
2017 Data sciences 29 30 13 8 5 8 6 69 15 108
2017 Policy 31 32 10 8 5 10 4 73 15 238
2017 Project management 28 38 12 9 4 4 5 73 15 328
2017 Other services to the public 27 35 18 9 8 3 1 65 17 336
2017 None of the above 21 29 16 14 13 4 3 54 29 631
2014 Client contact centre 13 41 22 9 9 2 3 57 20 100
2014 Federal regulators 32 34 12 10 7 4 2 69 18 307
2014 Compliance, inspection and enforcement 28 35 11 14 10 1 1 64 25 425
2014 Communications or public affairs 23 43 7 14 7 3 3 70 23 120
2014 Access to information and privacy 19 22 27 26 6 0 0 41 32 15
2014 Security 17 42 17 14 5 1 3 62 20 93
2014 Science and technology 27 36 15 9 8 4 2 66 18 1086
2014 Library services 18 23 16 24 0 0 19 51 30 12
2014 Legal services 47 8 10 0 35 0 0 55 35 10
2014 Administration and operations 29 36 13 9 7 3 3 69 17 941
2014 Human resources 29 32 15 11 8 3 2 64 20 260
2014 Financial management 35 30 16 6 9 2 1 67 16 200
2014 Procurement 26 35 21 7 11 0 0 61 18 42
2014 Real property 29 31 12 12 11 1 3 63 24 163
2014 Materiel management 26 32 10 19 6 5 2 62 27 74
2014 Information management 25 37 12 10 6 5 4 69 18 123
2014 Information technology 24 28 24 7 8 5 4 58 16 197
2014 Internal audit 18 29 24 5 19 0 6 49 26 17
2014 Evaluation 37 49 0 8 0 0 6 92 8 18
2014 Other services to the public 25 38 16 11 7 1 1 65 18 547
2014 None of the above 25 34 15 11 9 3 2 63 21 847

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 34 8 2 7 0 0 82 10 76
2017 Federal regulators 41 31 9 11 8 0 0 72 19 250
2017 Compliance, inspection and enforcement 43 28 9 10 10 0 0 71 20 363
2017 Communications or public affairs 37 33 11 12 7 0 1 71 18 149
2017 Access to information and privacy 58 33 0 10 0 0 0 90 10 20
2017 Security 49 16 22 7 6 0 0 64 13 72
2017 Science and technology 40 32 9 10 7 1 0 73 18 1132
2017 Library services 70 21 0 9 0 0 0 91 9 12
2017 Legal services 28 26 7 7 32 0 0 54 39 13
2017 Administration and operations 38 35 9 12 5 1 0 73 18 821
2017 Human resources 51 30 7 6 4 1 0 82 10 249
2017 Financial management 49 27 8 8 8 0 0 76 16 214
2017 Procurement 24 22 41 13 0 0 0 46 13 37
2017 Real property 37 31 7 15 8 0 1 69 23 140
2017 Materiel management 43 28 8 11 6 1 2 74 18 59
2017 Information management 44 27 13 9 4 2 1 73 14 105
2017 Information technology 48 24 14 8 6 1 0 72 14 210
2017 Internal audit 54 20 0 13 13 0 0 73 27 15
2017 Evaluation 42 35 0 5 18 0 0 77 23 24
2017 Data sciences 43 28 12 10 5 1 1 72 15 108
2017 Policy 55 22 11 7 4 1 0 78 11 238
2017 Project management 45 34 9 5 5 1 0 81 10 327
2017 Other services to the public 36 35 7 12 9 1 0 71 22 335
2017 None of the above 36 28 13 10 10 1 2 66 21 629
2014 Client contact centre 23 48 12 10 6 1 0 71 16 101
2014 Federal regulators 45 28 9 9 8 1 0 73 17 308
2014 Compliance, inspection and enforcement 41 30 9 12 8 0 0 71 20 425
2014 Communications or public affairs 41 35 5 12 6 1 0 76 18 120
2014 Access to information and privacy 19 48 8 19 6 0 0 67 25 15
2014 Security 36 40 16 5 4 0 0 76 8 92
2014 Science and technology 37 34 10 12 6 1 0 72 18 1086
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 47 0 10 8 35 0 0 47 43 10
2014 Administration and operations 43 31 10 9 5 1 0 75 15 940
2014 Human resources 47 30 7 8 7 1 0 77 16 260
2014 Financial management 51 31 7 6 4 0 0 82 11 200
2014 Procurement 31 40 11 11 6 0 0 71 18 42
2014 Real property 40 27 8 15 10 0 0 67 25 163
2014 Materiel management 38 25 12 18 6 1 0 63 25 74
2014 Information management 37 40 9 7 6 1 0 78 13 123
2014 Information technology 38 37 11 7 7 0 0 75 14 197
2014 Internal audit 17 41 18 12 12 0 0 58 24 17
2014 Evaluation 48 41 11 0 0 0 0 89 0 18
2014 Other services to the public 35 35 11 11 7 0 1 71 18 546
2014 None of the above 37 29 11 12 8 0 2 67 21 847

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 45 10 13 4 3 0 72 18 76
2017 Federal regulators 27 36 10 16 8 2 0 65 24 250
2017 Compliance, inspection and enforcement 26 31 14 19 10 1 0 57 29 364
2017 Communications or public affairs 32 45 13 9 2 0 1 77 10 149
2017 Access to information and privacy 59 25 12 5 0 0 0 83 5 20
2017 Security 27 33 13 22 5 0 0 60 27 72
2017 Science and technology 33 36 11 11 7 1 0 71 18 1132
2017 Library services 70 14 7 9 0 0 0 84 9 12
2017 Legal services 36 25 24 7 8 0 0 61 15 13
2017 Administration and operations 30 34 11 15 9 1 1 65 24 820
2017 Human resources 38 37 14 7 3 1 0 75 10 248
2017 Financial management 36 35 10 12 6 0 1 71 19 214
2017 Procurement 27 14 36 13 9 2 0 41 22 37
2017 Real property 32 36 14 9 7 2 0 70 16 140
2017 Materiel management 31 28 14 20 5 0 2 60 26 60
2017 Information management 31 37 16 5 8 3 1 70 14 103
2017 Information technology 32 38 12 12 4 1 0 71 16 212
2017 Internal audit 40 53 0 0 7 0 0 93 7 15
2017 Evaluation 38 28 12 21 0 0 0 66 21 24
2017 Data sciences 40 28 17 10 4 1 2 69 14 108
2017 Policy 50 29 10 6 3 3 0 81 9 238
2017 Project management 34 41 8 11 4 2 0 76 16 328
2017 Other services to the public 12 29 21 24 13 1 0 41 37 336
2017 None of the above 16 27 13 25 17 1 1 44 43 629
2014 Client contact centre 15 55 13 15 3 0 0 70 17 101
2014 Federal regulators 28 36 9 19 6 1 1 65 25 308
2014 Compliance, inspection and enforcement 16 40 13 22 9 0 0 56 31 425
2014 Communications or public affairs 32 41 11 12 4 1 0 73 15 120
2014 Access to information and privacy 25 42 13 21 0 0 0 67 21 15
2014 Security 9 40 22 17 12 0 0 50 29 93
2014 Science and technology 26 42 11 14 5 1 1 69 19 1084
2014 Library services 46 46 0 8 0 0 0 92 8 12
2014 Legal services 37 28 10 18 8 0 0 65 25 10
2014 Administration and operations 28 37 13 15 5 1 1 66 20 941
2014 Human resources 33 41 12 9 3 1 1 76 12 260
2014 Financial management 35 36 11 11 6 0 0 72 17 200
2014 Procurement 21 28 17 23 11 0 0 49 34 42
2014 Real property 23 42 14 17 4 0 0 65 21 163
2014 Materiel management 16 36 10 21 12 3 1 55 35 73
2014 Information management 34 36 14 9 4 1 2 72 14 123
2014 Information technology 20 43 12 14 5 2 4 68 20 196
2014 Internal audit 24 29 13 23 11 0 0 53 35 17
2014 Evaluation 48 41 5 5 0 0 0 90 5 18
2014 Other services to the public 12 31 17 27 12 0 0 44 39 546
2014 None of the above 19 32 14 20 13 1 1 52 34 846

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 39 11 12 7 3 1 70 19 76
2017 Federal regulators 21 31 13 16 11 7 0 56 30 249
2017 Compliance, inspection and enforcement 23 27 16 17 13 4 1 52 31 363
2017 Communications or public affairs 23 39 15 8 5 10 1 69 14 150
2017 Access to information and privacy 48 35 0 17 0 0 0 83 17 20
2017 Security 31 19 20 19 7 2 2 52 27 72
2017 Science and technology 26 31 15 11 9 7 1 62 22 1134
2017 Library services 51 7 14 0 9 0 19 72 11 12
2017 Legal services 29 17 7 16 15 15 0 54 37 13
2017 Administration and operations 28 29 12 15 10 6 1 61 26 819
2017 Human resources 39 31 13 7 4 5 1 74 12 249
2017 Financial management 37 34 10 9 6 3 0 73 16 215
2017 Procurement 18 49 11 7 11 4 0 70 19 37
2017 Real property 31 32 10 10 10 6 1 67 21 139
2017 Materiel management 27 30 12 14 10 7 0 61 26 60
2017 Information management 26 36 13 9 9 7 0 66 19 104
2017 Information technology 27 28 14 11 9 10 0 62 23 213
2017 Internal audit 48 20 7 7 13 7 0 72 21 15
2017 Evaluation 24 21 18 0 23 14 0 52 27 24
2017 Data sciences 28 29 11 8 9 14 1 67 20 108
2017 Policy 36 27 9 9 4 15 0 74 15 238
2017 Project management 28 34 12 8 6 10 1 70 16 327
2017 Other services to the public 11 26 18 21 20 3 1 38 43 335
2017 None of the above 15 27 15 18 19 5 1 44 40 629
2014 Client contact centre 16 40 18 16 6 3 0 58 23 101
2014 Federal regulators 26 29 14 17 8 4 1 58 27 308
2014 Compliance, inspection and enforcement 18 28 17 17 16 4 0 48 35 425
2014 Communications or public affairs 29 35 12 11 6 6 1 69 19 120
2014 Access to information and privacy 26 27 13 29 6 0 0 52 35 15
2014 Security 13 35 15 20 14 4 0 49 35 93
2014 Science and technology 25 34 13 14 8 5 2 62 24 1086
2014 Library services 46 30 0 8 0 16 0 90 10 12
2014 Legal services 39 8 10 18 8 18 0 57 31 10
2014 Administration and operations 25 31 14 14 9 6 2 61 25 942
2014 Human resources 39 28 15 8 5 3 1 70 14 260
2014 Financial management 34 24 17 13 7 4 1 62 21 200
2014 Procurement 29 25 14 20 9 4 0 56 30 42
2014 Real property 26 31 11 19 10 4 0 59 30 163
2014 Materiel management 22 22 27 9 15 3 2 47 25 73
2014 Information management 29 34 18 6 6 6 1 68 13 123
2014 Information technology 19 35 16 13 8 6 4 59 23 196
2014 Internal audit 35 23 6 6 24 6 0 62 32 17
2014 Evaluation 48 17 10 14 0 11 0 73 15 18
2014 Other services to the public 12 29 21 19 15 4 0 43 35 546
2014 None of the above 17 24 18 17 17 6 1 44 37 847

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 26 13 18 9 12 3 54 31 76
2017 Federal regulators 10 21 15 23 18 13 2 36 47 249
2017 Compliance, inspection and enforcement 14 22 18 17 22 6 1 38 42 363
2017 Communications or public affairs 10 23 23 19 7 15 2 40 33 149
2017 Access to information and privacy 49 25 7 10 0 10 0 82 11 20
2017 Security 20 23 12 24 10 8 3 48 39 72
2017 Science and technology 9 20 20 19 14 15 3 35 40 1132
2017 Library services 7 37 7 7 0 26 16 76 12 12
2017 Legal services 15 0 14 40 0 30 0 22 58 13
2017 Administration and operations 13 22 15 23 12 13 2 41 40 819
2017 Human resources 19 25 14 16 7 16 3 54 29 249
2017 Financial management 15 26 15 16 11 12 4 49 33 215
2017 Procurement 6 42 17 21 6 7 0 52 29 37
2017 Real property 16 31 15 10 10 15 3 57 25 139
2017 Materiel management 12 20 21 21 14 12 0 37 39 60
2017 Information management 13 23 17 15 12 17 2 45 33 104
2017 Information technology 9 27 20 16 10 16 2 44 32 214
2017 Internal audit 7 13 27 27 7 13 7 25 41 15
2017 Evaluation 7 14 11 0 23 45 0 39 42 24
2017 Data sciences 10 17 15 22 7 27 2 37 42 108
2017 Policy 13 23 14 11 6 28 4 54 26 236
2017 Project management 12 24 22 12 8 16 5 46 26 328
2017 Other services to the public 7 25 17 25 22 4 1 33 50 336
2017 None of the above 8 16 24 18 23 9 2 28 46 629
2014 Client contact centre 3 30 33 16 10 6 1 36 29 101
2014 Federal regulators 12 22 20 18 15 12 2 39 38 307
2014 Compliance, inspection and enforcement 9 24 18 25 19 4 1 35 46 425
2014 Communications or public affairs 10 32 17 21 12 7 2 46 36 120
2014 Access to information and privacy 12 6 29 40 13 0 0 19 53 15
2014 Security 9 25 20 23 15 7 1 37 41 93
2014 Science and technology 8 22 23 20 14 10 3 34 39 1085
2014 Library services 10 7 14 8 0 43 17 43 21 12
2014 Legal services 47 0 0 18 25 10 0 52 48 10
2014 Administration and operations 14 22 19 19 12 11 3 42 36 942
2014 Human resources 14 31 18 18 10 9 1 50 31 260
2014 Financial management 18 24 19 15 12 9 3 47 31 200
2014 Procurement 13 15 34 15 11 9 2 33 29 42
2014 Real property 8 28 20 17 17 8 2 40 38 163
2014 Materiel management 10 17 23 24 16 8 3 30 44 73
2014 Information management 11 26 26 8 10 16 2 46 23 123
2014 Information technology 10 19 27 11 15 15 3 35 32 196
2014 Internal audit 12 18 23 19 17 12 0 33 40 17
2014 Evaluation 11 32 17 13 0 16 11 59 18 18
2014 Other services to the public 7 19 24 24 22 3 1 28 48 546
2014 None of the above 7 21 20 21 21 8 1 31 47 848

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 30 13 3 5 0 0 78 8 76
2017 Federal regulators 46 37 6 7 4 0 0 83 11 248
2017 Compliance, inspection and enforcement 37 36 8 9 10 0 0 73 18 363
2017 Communications or public affairs 44 36 7 9 3 0 1 80 13 150
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 33 51 8 7 1 0 0 84 8 72
2017 Science and technology 42 41 6 6 4 0 0 84 10 1133
2017 Library services 77 16 7 0 0 0 0 93 0 12
2017 Legal services 38 30 7 16 8 0 0 68 25 13
2017 Administration and operations 45 34 9 7 5 0 0 79 12 817
2017 Human resources 52 39 4 4 0 0 0 91 5 249
2017 Financial management 40 37 11 8 5 0 0 76 12 213
2017 Procurement 19 59 7 13 2 0 0 78 14 37
2017 Real property 42 36 6 15 1 0 0 78 16 139
2017 Materiel management 35 37 13 4 9 0 2 74 13 60
2017 Information management 48 32 10 5 4 1 1 82 9 104
2017 Information technology 42 41 8 5 4 0 0 84 9 213
2017 Internal audit 47 40 7 0 7 0 0 87 7 15
2017 Evaluation 42 28 4 26 0 0 0 70 26 24
2017 Data sciences 43 42 6 6 2 0 1 85 8 108
2017 Policy 54 30 9 4 3 1 0 85 6 238
2017 Project management 54 34 6 4 1 0 0 88 6 328
2017 Other services to the public 29 46 13 8 3 0 1 76 11 336
2017 None of the above 31 42 9 13 4 0 0 73 18 628
2014 Client contact centre 20 64 8 6 1 0 0 84 8 101
2014 Federal regulators 46 39 7 4 4 0 0 85 7 308
2014 Compliance, inspection and enforcement 38 38 10 9 5 0 0 76 13 425
2014 Communications or public affairs 30 46 9 13 1 0 0 76 15 120
2014 Access to information and privacy 25 37 6 32 0 0 0 62 32 15
2014 Security 37 42 11 10 1 0 0 79 11 93
2014 Science and technology 39 44 7 7 2 0 0 83 10 1085
2014 Library services 60 40 0 0 0 0 0 100 0 12
2014 Legal services 57 0 10 18 16 0 0 57 34 10
2014 Administration and operations 41 40 9 7 3 0 0 81 10 942
2014 Human resources 42 43 5 7 3 0 0 85 10 260
2014 Financial management 45 38 7 7 3 0 0 83 10 200
2014 Procurement 33 52 4 9 2 0 0 85 12 42
2014 Real property 34 39 14 10 4 0 0 72 14 163
2014 Materiel management 33 45 9 11 2 0 0 77 13 73
2014 Information management 43 44 7 5 1 1 0 88 5 123
2014 Information technology 38 40 9 9 3 1 0 79 12 196
2014 Internal audit 23 40 6 19 12 0 0 64 30 17
2014 Evaluation 42 58 0 0 0 0 0 100 0 18
2014 Other services to the public 28 47 14 7 4 0 0 75 11 547
2014 None of the above 34 40 14 7 4 0 0 74 12 848
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 36 18 4 3 0 0 75 8 76
2017 Federal regulators 38 39 9 10 4 0 0 77 14 250
2017 Compliance, inspection and enforcement 34 39 12 10 6 0 0 72 16 364
2017 Communications or public affairs 36 31 14 14 5 0 0 67 19 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 29 33 20 10 9 0 0 62 19 72
2017 Science and technology 37 36 10 11 5 1 0 74 16 1135
2017 Library services 58 21 14 7 0 0 0 79 7 12
2017 Legal services 39 7 14 24 16 0 0 46 40 13
2017 Administration and operations 42 36 10 8 4 1 0 78 12 821
2017 Human resources 41 35 13 7 4 0 0 76 11 249
2017 Financial management 40 35 14 6 5 0 0 75 11 215
2017 Procurement 19 50 13 13 2 2 2 71 15 37
2017 Real property 42 38 9 8 4 0 0 79 12 140
2017 Materiel management 44 30 12 9 5 0 0 74 14 60
2017 Information management 36 34 14 14 2 0 0 70 16 104
2017 Information technology 37 33 13 10 7 0 0 70 17 213
2017 Internal audit 54 26 0 7 13 0 0 80 20 15
2017 Evaluation 35 39 8 0 18 0 0 74 18 24
2017 Data sciences 34 44 10 7 6 0 0 78 13 108
2017 Policy 43 33 8 10 5 1 0 76 16 238
2017 Project management 41 37 10 7 4 1 0 79 11 328
2017 Other services to the public 39 32 11 10 7 0 0 71 17 335
2017 None of the above 33 35 10 13 7 0 2 69 20 631
2014 Client contact centre 21 51 12 10 4 0 1 73 14 100
2014 Federal regulators 37 39 7 11 4 1 0 77 16 308
2014 Compliance, inspection and enforcement 35 34 13 9 8 1 0 70 17 425
2014 Communications or public affairs 47 25 8 16 4 0 0 71 20 120
2014 Access to information and privacy 38 56 6 0 0 0 0 94 0 15
2014 Security 23 42 19 8 9 0 0 65 17 93
2014 Science and technology 31 38 15 10 6 0 0 69 16 1087
2014 Library services 54 14 7 16 0 8 0 75 17 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 35 11 8 4 1 0 76 13 940
2014 Human resources 43 36 9 6 4 2 0 80 11 260
2014 Financial management 45 29 12 9 3 0 1 75 12 200
2014 Procurement 36 44 7 7 6 0 0 80 14 42
2014 Real property 34 36 13 11 6 0 0 71 17 163
2014 Materiel management 25 41 20 9 6 0 0 66 14 74
2014 Information management 35 40 14 6 5 0 0 76 11 123
2014 Information technology 32 36 16 11 5 0 0 68 15 197
2014 Internal audit 11 36 23 19 11 0 0 47 30 17
2014 Evaluation 38 43 11 8 0 0 0 81 8 18
2014 Other services to the public 33 37 14 9 7 0 0 70 16 546
2014 None of the above 33 35 13 10 8 0 0 69 18 847

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 27 19 2 5 2 0 73 7 76
2017 Federal regulators 49 30 9 7 4 1 0 80 10 250
2017 Compliance, inspection and enforcement 43 28 13 10 4 0 1 72 15 364
2017 Communications or public affairs 42 26 15 10 4 3 0 70 14 150
2017 Access to information and privacy 73 15 12 0 0 0 0 88 0 20
2017 Security 43 38 10 5 4 0 1 81 9 72
2017 Science and technology 47 31 9 6 6 2 0 79 12 1135
2017 Library services 77 23 0 0 0 0 0 100 0 12
2017 Legal services 39 10 17 16 18 0 0 49 34 12
2017 Administration and operations 49 29 11 6 3 2 1 80 9 819
2017 Human resources 45 35 10 5 2 3 0 83 7 249
2017 Financial management 48 34 7 5 4 1 1 84 9 215
2017 Procurement 27 22 44 2 2 4 0 51 4 37
2017 Real property 50 27 12 5 5 1 0 78 10 140
2017 Materiel management 57 24 5 7 6 0 0 81 14 59
2017 Information management 45 26 14 6 5 4 1 74 12 105
2017 Information technology 44 33 10 6 4 2 1 80 10 214
2017 Internal audit 66 20 0 7 7 0 0 87 13 15
2017 Evaluation 52 25 0 5 18 0 0 77 23 24
2017 Data sciences 50 25 7 14 2 2 1 77 16 108
2017 Policy 54 26 10 4 4 3 0 82 8 238
2017 Project management 54 30 7 3 3 1 0 86 7 327
2017 Other services to the public 44 30 15 5 5 1 0 75 10 336
2017 None of the above 39 28 12 12 5 2 2 70 18 626
2014 Client contact centre 30 43 13 11 3 0 1 73 14 100
2014 Federal regulators 47 30 8 8 4 2 1 79 12 308
2014 Compliance, inspection and enforcement 41 28 12 11 6 1 0 70 17 425
2014 Communications or public affairs 52 23 16 4 3 1 1 76 8 120
2014 Access to information and privacy 38 49 6 6 0 0 0 87 6 15
2014 Security 25 49 16 5 5 0 0 74 10 93
2014 Science and technology 42 30 13 7 5 2 1 75 12 1087
2014 Library services 37 8 30 8 0 7 9 54 10 12
2014 Legal services 55 0 10 8 28 0 0 55 35 10
2014 Administration and operations 46 30 13 6 4 1 1 78 9 940
2014 Human resources 47 32 11 6 3 1 0 80 9 260
2014 Financial management 48 30 11 6 3 2 1 79 9 200
2014 Procurement 36 48 2 6 4 3 0 87 11 42
2014 Real property 42 29 14 8 5 1 1 72 14 163
2014 Materiel management 41 30 9 13 7 0 0 71 20 74
2014 Information management 55 27 7 6 2 3 0 84 8 123
2014 Information technology 36 33 16 8 4 2 1 71 12 197
2014 Internal audit 29 29 24 6 11 0 0 58 17 17
2014 Evaluation 64 36 0 0 0 0 0 100 0 18
2014 Other services to the public 39 32 16 6 5 1 1 72 11 546
2014 None of the above 37 33 14 8 5 2 1 71 14 847

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 32 20 2 6 0 0 72 8 75
2017 Federal regulators 43 34 11 7 5 0 0 77 12 250
2017 Compliance, inspection and enforcement 32 38 11 6 12 0 0 71 18 363
2017 Communications or public affairs 43 29 12 10 5 0 0 73 15 148
2017 Access to information and privacy 68 15 17 0 0 0 0 83 0 20
2017 Security 44 22 19 10 4 0 0 67 14 72
2017 Science and technology 42 31 10 9 6 1 0 74 16 1134
2017 Library services 63 28 0 9 0 0 0 91 9 12
2017 Legal services 38 7 15 23 17 0 0 45 39 13
2017 Administration and operations 45 31 10 9 4 0 0 76 13 820
2017 Human resources 42 34 11 7 4 0 1 77 12 249
2017 Financial management 44 35 9 6 5 0 0 79 11 214
2017 Procurement 21 61 9 6 4 0 0 82 9 37
2017 Real property 46 29 10 11 4 0 0 75 15 140
2017 Materiel management 48 39 5 2 5 0 0 87 8 60
2017 Information management 39 30 13 11 3 3 1 72 14 105
2017 Information technology 43 33 10 8 5 1 0 77 13 213
2017 Internal audit 54 40 0 0 7 0 0 93 7 15
2017 Evaluation 56 18 4 5 18 0 0 73 23 24
2017 Data sciences 45 33 7 12 3 0 0 77 16 108
2017 Policy 47 32 8 7 5 1 0 80 12 238
2017 Project management 47 31 10 6 5 1 0 79 11 328
2017 Other services to the public 45 27 10 9 7 0 1 73 16 335
2017 None of the above 34 32 13 13 7 0 0 67 20 630
2014 Client contact centre 27 49 12 9 3 0 0 76 12 101
2014 Federal regulators 41 36 6 12 5 0 0 77 17 308
2014 Compliance, inspection and enforcement 37 34 11 9 9 0 0 71 18 425
2014 Communications or public affairs 49 25 12 10 4 0 0 75 14 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 27 45 17 6 4 0 0 73 10 93
2014 Science and technology 33 38 9 13 5 0 0 72 19 1087
2014 Library services 29 38 7 17 0 0 9 73 19 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 34 11 9 5 1 0 76 14 940
2014 Human resources 49 28 12 7 3 1 0 78 10 260
2014 Financial management 42 33 11 11 2 0 1 76 13 200
2014 Procurement 32 47 5 12 5 0 0 79 17 41
2014 Real property 38 32 13 12 5 0 0 71 17 163
2014 Materiel management 36 36 8 13 6 0 0 72 20 74
2014 Information management 38 33 16 6 6 0 0 71 13 123
2014 Information technology 40 34 12 8 5 0 0 75 13 197
2014 Internal audit 18 46 12 13 11 0 0 64 24 17
2014 Evaluation 48 42 10 0 0 0 0 90 0 18
2014 Other services to the public 34 39 12 8 6 0 0 74 15 547
2014 None of the above 33 36 13 10 7 1 0 71 17 847

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 79 13 6 0 1 0 1 93 1 76
2017 Federal regulators 86 6 3 1 2 0 3 95 2 250
2017 Compliance, inspection and enforcement 83 6 4 1 1 1 4 94 2 364
2017 Communications or public affairs 83 8 6 1 2 0 1 92 3 149
2017 Access to information and privacy 89 11 0 0 0 0 0 100 0 20
2017 Security 66 11 16 4 2 0 1 78 6 72
2017 Science and technology 78 10 3 1 1 1 5 94 2 1129
2017 Library services 100 0 0 0 0 0 0 100 0 12
2017 Legal services 59 0 7 8 16 0 10 65 27 13
2017 Administration and operations 79 8 9 2 1 0 1 88 3 818
2017 Human resources 84 9 4 1 1 0 1 94 2 248
2017 Financial management 81 10 5 1 2 0 1 92 3 214
2017 Procurement 45 45 2 2 4 0 2 92 6 37
2017 Real property 79 13 4 0 1 0 3 95 1 139
2017 Materiel management 84 8 3 0 2 0 2 95 2 59
2017 Information management 79 11 4 0 1 1 5 95 1 105
2017 Information technology 80 10 3 1 2 0 3 93 4 214
2017 Internal audit 80 20 0 0 0 0 0 100 0 15
2017 Evaluation 63 28 0 3 0 0 5 96 4 24
2017 Data sciences 83 9 1 2 2 0 4 96 3 107
2017 Policy 79 11 4 2 1 1 2 93 3 238
2017 Project management 84 9 2 1 1 0 2 96 2 327
2017 Other services to the public 81 9 3 1 3 0 3 94 4 336
2017 None of the above 74 14 3 1 3 0 4 93 5 630
2014 Client contact centre 56 32 5 3 0 0 4 91 4 101
2014 Federal regulators 80 8 4 0 1 0 6 94 2 308
2014 Compliance, inspection and enforcement 79 11 3 1 2 0 4 94 3 425
2014 Communications or public affairs 79 11 5 2 1 0 3 92 3 120
2014 Access to information and privacy 78 22 0 0 0 0 0 100 0 15
2014 Security 73 16 4 4 2 0 1 90 6 93
2014 Science and technology 78 10 3 1 1 0 6 95 2 1086
2014 Library services 60 40 0 0 0 0 0 100 0 12
2014 Legal services 90 10 0 0 0 0 0 100 0 10
2014 Administration and operations 79 10 4 1 1 0 3 93 3 940
2014 Human resources 89 6 2 0 0 0 2 97 1 259
2014 Financial management 76 16 2 2 2 0 2 94 4 200
2014 Procurement 71 14 0 7 4 0 3 88 12 42
2014 Real property 76 9 6 3 1 0 5 90 4 163
2014 Materiel management 79 4 7 5 0 0 4 87 5 74
2014 Information management 80 13 6 0 0 0 2 94 0 122
2014 Information technology 74 13 6 1 2 0 4 90 4 197
2014 Internal audit 65 35 0 0 0 0 0 100 0 17
2014 Evaluation 78 11 5 5 0 0 0 90 5 18
2014 Other services to the public 75 12 4 2 2 1 4 91 4 548
2014 None of the above 74 12 5 1 1 0 7 92 2 846

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 29 3 2 6 1 17 87 10 76
2017 Federal regulators 46 24 10 8 5 4 4 75 14 249
2017 Compliance, inspection and enforcement 36 25 12 10 7 2 8 67 19 364
2017 Communications or public affairs 37 28 9 4 5 4 14 79 10 150
2017 Access to information and privacy 53 37 0 5 0 0 5 95 5 20
2017 Security 35 28 8 0 5 4 20 82 7 72
2017 Science and technology 50 26 7 3 4 6 3 84 8 1130
2017 Library services 60 33 0 0 0 0 7 100 0 12
2017 Legal services 33 23 26 0 9 9 0 62 10 12
2017 Administration and operations 48 22 8 6 6 5 6 78 13 816
2017 Human resources 61 21 7 2 3 2 4 87 5 249
2017 Financial management 62 20 6 3 4 3 4 87 7 215
2017 Procurement 40 53 7 0 0 0 0 93 0 37
2017 Real property 52 28 8 3 2 2 5 86 5 139
2017 Materiel management 50 13 5 5 3 5 17 82 11 60
2017 Information management 44 23 10 3 8 9 3 76 13 105
2017 Information technology 48 20 11 7 7 3 4 73 15 214
2017 Internal audit 80 0 0 13 0 0 7 86 14 15
2017 Evaluation 48 23 0 18 4 7 0 77 23 24
2017 Data sciences 52 22 4 6 2 6 8 85 10 107
2017 Policy 48 26 8 5 3 5 5 82 8 238
2017 Project management 52 27 6 6 4 2 4 84 10 326
2017 Other services to the public 28 21 11 2 6 1 31 72 12 334
2017 None of the above 33 16 10 8 7 4 23 67 20 627
2014 Client contact centre 18 26 20 9 6 1 19 56 19 101
2014 Federal regulators 49 27 7 5 6 2 4 81 12 307
2014 Compliance, inspection and enforcement 39 22 13 8 12 2 4 65 21 425
2014 Communications or public affairs 52 21 9 3 3 0 13 83 6 120
2014 Access to information and privacy 52 35 0 0 0 0 13 100 0 15
2014 Security 24 17 21 9 6 6 17 53 20 92
2014 Science and technology 49 25 9 4 4 4 5 82 8 1086
2014 Library services 53 14 8 0 0 16 9 89 0 12
2014 Legal services 39 24 0 10 28 0 0 63 37 10
2014 Administration and operations 43 21 9 4 6 4 13 77 12 941
2014 Human resources 65 22 5 2 3 1 1 90 5 260
2014 Financial management 52 25 6 4 3 3 7 85 8 200
2014 Procurement 40 28 12 14 0 2 4 73 15 42
2014 Real property 44 27 10 5 4 5 4 79 10 163
2014 Materiel management 28 29 9 8 6 1 20 71 18 74
2014 Information management 49 30 8 5 1 3 4 85 7 123
2014 Information technology 47 24 12 6 4 3 4 76 11 197
2014 Internal audit 24 30 19 11 0 11 6 64 14 17
2014 Evaluation 44 43 5 8 0 0 0 87 8 18
2014 Other services to the public 29 22 16 3 5 1 25 69 10 544
2014 None of the above 34 21 12 6 7 4 17 69 16 846

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 19 18 0 5 0 5 76 5 76
2017 Federal regulators 54 30 7 4 5 0 0 84 9 250
2017 Compliance, inspection and enforcement 47 28 8 6 10 0 0 76 16 364
2017 Communications or public affairs 44 31 9 7 8 0 0 75 15 149
2017 Access to information and privacy 72 23 5 0 0 0 0 95 0 20
2017 Security 50 30 4 9 7 0 0 80 16 72
2017 Science and technology 56 27 7 5 4 1 0 83 10 1134
2017 Library services 51 49 0 0 0 0 0 100 0 12
2017 Legal services 46 14 15 17 8 0 0 60 25 13
2017 Administration and operations 59 25 7 5 4 0 0 84 9 817
2017 Human resources 61 25 6 3 3 2 0 88 7 249
2017 Financial management 59 25 6 5 5 0 0 84 10 215
2017 Procurement 37 21 35 6 2 0 0 58 7 37
2017 Real property 57 25 6 5 4 0 2 84 9 140
2017 Materiel management 58 21 12 4 5 0 0 79 9 60
2017 Information management 52 19 14 10 2 2 1 73 12 105
2017 Information technology 56 26 7 6 4 1 0 84 9 214
2017 Internal audit 80 7 0 7 7 0 0 87 13 15
2017 Evaluation 49 24 4 5 18 0 0 73 23 24
2017 Data sciences 52 26 10 7 3 2 0 79 11 107
2017 Policy 60 23 7 6 3 1 0 84 9 238
2017 Project management 59 26 6 5 3 1 0 85 8 328
2017 Other services to the public 49 27 9 8 7 0 0 76 15 336
2017 None of the above 40 28 15 7 7 0 3 70 15 629

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 29 13 1 5 0 0 81 6 76
2017 Federal regulators 60 24 9 3 4 0 0 83 7 250
2017 Compliance, inspection and enforcement 48 26 11 3 11 1 0 75 14 364
2017 Communications or public affairs 50 26 14 3 6 0 0 77 9 150
2017 Access to information and privacy 72 21 7 0 0 0 0 93 0 20
2017 Security 37 43 10 5 5 0 0 80 10 72
2017 Science and technology 57 26 8 3 4 1 0 84 7 1133
2017 Library services 86 14 0 0 0 0 0 100 0 12
2017 Legal services 46 15 15 15 8 0 0 61 24 13
2017 Administration and operations 61 23 8 3 4 1 0 85 7 817
2017 Human resources 63 23 8 4 2 0 0 86 6 249
2017 Financial management 59 25 8 2 4 2 0 86 6 215
2017 Procurement 34 22 38 2 2 2 0 57 4 37
2017 Real property 61 22 8 3 4 1 0 84 7 140
2017 Materiel management 56 27 9 0 6 3 0 85 7 60
2017 Information management 52 19 13 7 4 4 1 75 11 104
2017 Information technology 54 26 8 4 5 4 0 83 9 214
2017 Internal audit 73 13 0 0 13 0 0 87 13 15
2017 Evaluation 52 18 12 0 18 0 0 70 18 24
2017 Data sciences 58 26 10 3 2 2 0 85 5 107
2017 Policy 63 22 6 2 3 3 0 88 6 238
2017 Project management 58 29 7 3 3 1 1 88 5 328
2017 Other services to the public 49 26 12 6 7 0 0 76 12 335
2017 None of the above 43 27 14 9 5 1 1 72 14 629

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 38 15 1 5 0 0 79 6 76
2017 Federal regulators 49 31 8 7 5 0 0 80 12 250
2017 Compliance, inspection and enforcement 43 29 10 6 13 0 0 72 18 364
2017 Communications or public affairs 42 28 13 8 9 0 0 70 17 150
2017 Access to information and privacy 68 16 17 0 0 0 0 83 0 20
2017 Security 35 44 6 9 6 0 0 79 15 72
2017 Science and technology 50 29 7 8 5 1 0 80 13 1130
2017 Library services 72 28 0 0 0 0 0 100 0 12
2017 Legal services 46 15 7 8 24 0 0 61 32 13
2017 Administration and operations 54 28 9 6 3 0 0 82 9 815
2017 Human resources 56 27 9 5 3 0 0 83 8 249
2017 Financial management 55 24 10 5 5 0 1 80 10 214
2017 Procurement 19 30 45 4 2 0 0 49 6 37
2017 Real property 56 23 12 6 4 0 0 78 10 140
2017 Materiel management 63 20 2 9 6 0 0 83 15 60
2017 Information management 46 22 11 12 6 1 1 70 18 105
2017 Information technology 48 25 10 9 7 1 0 73 16 214
2017 Internal audit 67 20 0 0 13 0 0 87 13 15
2017 Evaluation 56 21 0 5 18 0 0 77 23 24
2017 Data sciences 46 33 6 9 4 1 0 80 13 107
2017 Policy 58 24 5 8 5 0 0 82 13 238
2017 Project management 55 27 7 5 4 0 1 84 9 328
2017 Other services to the public 47 24 13 8 7 0 0 71 15 336
2017 None of the above 42 25 14 11 7 0 1 68 18 630
2014 Client contact centre 27 43 20 8 3 0 0 69 11 100
2014 Federal regulators 51 29 6 7 5 0 0 81 13 307
2014 Compliance, inspection and enforcement 40 31 10 9 9 0 0 72 18 425
2014 Communications or public affairs 51 29 9 7 5 0 0 80 11 120
2014 Access to information and privacy 32 49 6 13 0 0 0 81 13 15
2014 Security 31 38 20 7 4 0 0 69 11 92
2014 Science and technology 44 32 10 6 6 0 0 77 13 1084
2014 Library services 54 0 14 31 0 0 0 54 31 12
2014 Legal services 55 0 0 18 28 0 0 55 45 10
2014 Administration and operations 51 31 10 5 3 0 0 82 8 939
2014 Human resources 57 28 6 2 6 0 0 85 8 260
2014 Financial management 55 26 11 5 3 0 0 81 8 200
2014 Procurement 48 34 2 9 4 3 0 84 13 42
2014 Real property 47 31 11 7 5 0 0 78 12 163
2014 Materiel management 40 29 14 11 6 0 0 68 18 74
2014 Information management 54 27 8 6 5 0 0 81 11 123
2014 Information technology 45 27 15 7 5 0 0 73 12 197
2014 Internal audit 35 29 13 12 11 0 0 64 23 17
2014 Evaluation 60 32 0 8 0 0 0 92 8 18
2014 Other services to the public 42 34 12 6 5 1 1 76 12 546
2014 None of the above 39 34 12 8 6 1 1 74 14 847
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 61 5 8 0 0 3 86 8 18
2017 Federal regulators 20 30 22 15 5 3 7 54 22 115
2017 Compliance, inspection and enforcement 18 37 19 11 10 1 3 58 22 134
2017 Communications or public affairs 30 28 15 15 4 8 0 64 20 44
2017 Security 42 6 34 18 0 0 0 48 18 12
2017 Science and technology 11 34 18 11 13 5 8 52 28 344
2017 Administration and operations 22 33 12 21 5 4 3 59 28 201
2017 Human resources 28 32 20 13 2 0 6 63 15 63
2017 Financial management 21 34 19 4 7 0 15 65 13 71
2017 Real property 29 34 19 3 8 3 3 67 12 48
2017 Materiel management 13 55 11 9 3 0 9 75 13 25
2017 Information management 25 31 10 20 10 0 4 58 32 20
2017 Information technology 15 34 13 21 6 8 4 55 30 53
2017 Data sciences 16 24 18 18 4 8 12 50 28 24
2017 Policy 22 39 18 8 0 6 7 70 9 83
2017 Project management 20 38 16 9 2 4 10 68 13 106
2017 Other services to the public 21 31 13 25 7 2 1 53 33 120
2017 None of the above 14 34 22 12 13 2 2 51 26 188
2014 Client contact centre 7 45 24 2 16 2 3 55 20 25
2014 Federal regulators 21 36 13 13 8 5 4 62 23 139
2014 Compliance, inspection and enforcement 15 38 15 14 9 3 5 58 25 175
2014 Communications or public affairs 39 42 8 0 4 4 4 88 4 23
2014 Security 16 42 15 21 4 0 2 60 25 26
2014 Science and technology 13 37 19 10 9 4 9 57 21 366
2014 Administration and operations 24 33 13 13 9 2 6 63 23 281
2014 Human resources 38 39 5 10 0 1 6 84 11 76
2014 Financial management 26 31 16 13 1 4 9 65 17 74
2014 Procurement 45 10 9 27 0 0 9 60 30 11
2014 Real property 23 36 18 7 10 3 3 62 18 62
2014 Materiel management 21 44 9 15 8 0 3 67 24 28
2014 Information management 24 43 12 9 6 0 6 71 16 32
2014 Information technology 9 40 20 19 7 0 5 51 27 43
2014 Other services to the public 15 39 17 15 10 1 2 56 26 207
2014 None of the above 15 34 22 14 8 3 3 52 24 276

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 30 24 9 7 4 0 59 16 76
2017 Federal regulators 23 38 13 10 12 5 0 64 23 250
2017 Compliance, inspection and enforcement 26 30 15 11 13 3 0 58 26 363
2017 Communications or public affairs 32 32 16 8 4 7 0 69 13 150
2017 Access to information and privacy 34 34 15 12 0 5 0 72 12 20
2017 Security 30 44 7 11 5 3 0 77 16 72
2017 Science and technology 27 33 16 10 6 8 0 65 18 1133
2017 Library services 26 35 16 0 0 14 9 80 0 12
2017 Legal services 29 25 24 23 0 0 0 54 23 13
2017 Administration and operations 32 36 13 12 4 3 0 70 17 820
2017 Human resources 32 39 11 10 4 4 0 75 14 249
2017 Financial management 24 34 19 9 8 5 0 62 18 214
2017 Procurement 19 46 18 11 5 0 0 66 16 37
2017 Real property 34 36 13 5 9 3 0 71 15 140
2017 Materiel management 28 37 8 13 6 7 0 71 21 60
2017 Information management 29 25 14 12 6 14 0 63 21 104
2017 Information technology 22 26 16 13 14 10 0 53 29 213
2017 Internal audit 28 26 13 20 7 7 0 58 28 15
2017 Evaluation 28 72 0 0 0 0 0 100 0 24
2017 Data sciences 25 35 18 11 5 7 0 64 17 107
2017 Policy 39 32 11 7 3 7 0 77 11 238
2017 Project management 32 39 13 7 3 6 1 76 10 328
2017 Other services to the public 27 28 16 14 10 4 0 57 26 334
2017 None of the above 21 33 18 13 9 5 0 58 24 630
2014 Client contact centre 7 36 31 12 6 7 1 46 20 101
2014 Federal regulators 26 24 19 12 11 8 0 54 25 307
2014 Compliance, inspection and enforcement 15 30 21 14 15 5 0 47 31 425
2014 Communications or public affairs 26 29 20 10 9 5 0 59 20 120
2014 Access to information and privacy 19 62 13 0 0 6 0 87 0 15
2014 Security 19 18 25 17 17 4 0 39 35 93
2014 Science and technology 21 28 23 11 6 10 0 55 20 1086
2014 Library services 34 0 16 8 0 42 0 59 14 12
2014 Legal services 47 35 10 0 8 0 0 82 8 10
2014 Administration and operations 24 35 16 11 8 5 0 63 20 942
2014 Human resources 23 39 20 9 6 4 0 64 16 260
2014 Financial management 27 35 15 9 10 4 0 64 20 200
2014 Procurement 29 35 11 15 5 6 0 68 20 42
2014 Real property 24 30 15 19 6 7 0 58 26 163
2014 Materiel management 18 33 17 16 9 7 0 55 27 74
2014 Information management 24 33 19 8 3 11 1 65 13 123
2014 Information technology 12 32 22 10 9 15 0 51 23 197
2014 Internal audit 6 40 23 11 13 6 0 49 26 17
2014 Evaluation 22 27 22 8 0 22 0 62 10 18
2014 Other services to the public 18 30 24 13 9 5 1 52 23 543
2014 None of the above 22 29 19 13 9 8 0 55 24 844

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 38 16 13 13 1 0 58 26 76
2017 Federal regulators 16 40 15 14 13 2 0 57 28 250
2017 Compliance, inspection and enforcement 21 27 18 16 17 1 0 48 33 364
2017 Communications or public affairs 27 32 18 13 4 5 0 63 18 150
2017 Access to information and privacy 30 44 15 12 0 0 0 73 12 20
2017 Security 41 36 6 7 10 1 0 77 16 72
2017 Science and technology 21 34 18 13 11 3 0 57 25 1132
2017 Library services 35 21 28 16 0 0 0 56 16 12
2017 Legal services 29 31 7 25 8 0 0 60 33 13
2017 Administration and operations 30 32 16 12 10 1 0 62 22 820
2017 Human resources 28 43 14 9 4 2 0 73 13 249
2017 Financial management 28 34 18 10 8 2 0 63 18 214
2017 Procurement 17 48 18 7 9 0 0 66 16 37
2017 Real property 33 38 13 9 6 1 0 72 15 140
2017 Materiel management 39 21 15 15 10 0 0 60 24 60
2017 Information management 23 30 22 12 11 2 0 54 23 104
2017 Information technology 16 29 15 19 19 2 0 46 39 214
2017 Internal audit 20 34 13 20 7 7 0 58 28 15
2017 Evaluation 38 25 37 0 0 0 0 63 0 24
2017 Data sciences 21 32 19 17 8 3 0 54 26 108
2017 Policy 33 39 13 9 4 2 0 74 13 238
2017 Project management 29 39 15 12 3 1 1 69 16 328
2017 Other services to the public 21 28 13 22 15 1 0 49 38 336
2017 None of the above 19 28 17 20 12 3 0 49 33 630
2014 Client contact centre 7 29 37 9 15 2 1 36 25 101
2014 Federal regulators 18 27 17 20 16 2 0 47 36 308
2014 Compliance, inspection and enforcement 12 23 21 20 22 1 0 36 43 425
2014 Communications or public affairs 19 31 22 11 15 1 0 51 27 120
2014 Access to information and privacy 19 48 27 0 0 6 0 71 0 15
2014 Security 14 14 31 18 21 2 0 29 40 93
2014 Science and technology 13 27 23 21 14 3 0 40 36 1085
2014 Library services 36 17 17 14 8 7 0 57 25 12
2014 Legal services 23 49 19 8 0 0 0 73 8 10
2014 Administration and operations 22 32 19 15 11 2 0 54 26 942
2014 Human resources 19 37 22 15 6 1 0 57 21 259
2014 Financial management 21 34 15 16 12 1 0 57 28 200
2014 Procurement 21 31 21 17 7 3 0 54 24 42
2014 Real property 20 30 19 23 6 1 0 51 30 162
2014 Materiel management 14 30 19 24 12 1 0 44 37 74
2014 Information management 21 36 16 18 4 5 0 60 24 123
2014 Information technology 8 28 22 18 20 4 0 38 39 197
2014 Internal audit 6 29 35 17 13 0 0 35 30 17
2014 Evaluation 22 29 22 17 0 10 0 56 19 18
2014 Other services to the public 16 28 24 16 15 2 0 44 31 541
2014 None of the above 17 29 18 16 17 3 0 48 34 844

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 26 31 11 15 5 0 40 27 76
2017 Federal regulators 11 32 18 18 16 4 0 45 36 250
2017 Compliance, inspection and enforcement 13 21 24 18 21 3 0 35 40 363
2017 Communications or public affairs 17 33 25 13 7 6 0 53 21 150
2017 Access to information and privacy 30 39 15 12 0 5 0 72 12 20
2017 Security 23 34 22 7 10 3 0 60 18 72
2017 Science and technology 13 27 21 21 11 6 0 44 34 1134
2017 Library services 7 40 21 17 0 14 0 55 20 12
2017 Legal services 22 38 15 7 18 0 0 60 25 13
2017 Administration and operations 21 33 16 16 11 3 0 56 28 820
2017 Human resources 22 38 16 15 5 5 0 62 21 249
2017 Financial management 19 37 14 18 10 2 0 57 28 214
2017 Procurement 14 43 18 13 9 4 0 59 23 37
2017 Real property 27 35 17 8 9 3 0 65 17 140
2017 Materiel management 21 35 14 18 12 0 0 56 30 59
2017 Information management 19 22 23 22 8 6 0 44 32 104
2017 Information technology 15 22 16 25 18 5 0 38 45 214
2017 Internal audit 14 40 20 20 0 7 0 58 21 15
2017 Evaluation 28 25 23 18 0 7 0 56 19 24
2017 Data sciences 19 21 18 25 8 9 0 44 36 108
2017 Policy 21 36 17 14 6 4 0 60 22 236
2017 Project management 18 37 19 16 7 3 1 57 23 328
2017 Other services to the public 12 25 18 21 21 3 0 38 43 335
2017 None of the above 12 24 20 25 16 3 0 37 42 630
2014 Client contact centre 5 22 29 24 13 5 1 29 40 101
2014 Federal regulators 9 27 16 24 19 4 0 38 45 308
2014 Compliance, inspection and enforcement 5 22 19 25 26 2 0 28 52 425
2014 Communications or public affairs 16 28 19 19 16 3 0 45 36 119
2014 Access to information and privacy 13 39 34 14 0 0 0 52 14 15
2014 Security 11 19 32 22 15 2 0 30 37 93
2014 Science and technology 6 24 24 24 18 5 0 31 44 1085
2014 Library services 29 7 17 23 8 16 0 43 37 12
2014 Legal services 16 26 19 21 8 10 0 46 32 10
2014 Administration and operations 14 27 21 20 14 4 0 43 35 940
2014 Human resources 12 33 28 16 8 3 0 47 24 260
2014 Financial management 17 27 18 18 16 3 0 46 35 200
2014 Procurement 13 28 30 17 7 6 0 43 26 42
2014 Real property 16 19 24 23 12 5 0 38 37 163
2014 Materiel management 7 25 21 18 18 10 0 36 40 74
2014 Information management 15 25 21 21 8 11 0 44 32 123
2014 Information technology 4 24 24 20 22 6 0 29 45 197
2014 Internal audit 6 23 35 17 13 6 0 31 32 17
2014 Evaluation 16 29 22 22 0 10 0 51 25 18
2014 Other services to the public 8 25 22 26 16 2 0 34 44 544
2014 None of the above 11 24 19 24 18 4 0 37 44 845

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 22 30 10 10 10 0 46 21 76
2017 Federal regulators 18 32 14 14 18 4 0 52 33 250
2017 Compliance, inspection and enforcement 15 26 17 16 23 3 0 42 40 364
2017 Communications or public affairs 21 29 18 19 6 6 0 54 27 150
2017 Access to information and privacy 31 36 21 5 7 0 0 67 12 19
2017 Security 27 30 21 7 12 3 0 59 19 72
2017 Science and technology 19 26 19 15 14 7 0 48 31 1134
2017 Library services 14 56 0 23 0 7 0 76 24 12
2017 Legal services 36 15 15 25 8 0 0 52 33 13
2017 Administration and operations 25 29 19 12 11 4 0 56 24 820
2017 Human resources 26 39 13 11 6 5 0 68 18 249
2017 Financial management 23 34 17 13 11 2 0 58 25 215
2017 Procurement 16 47 15 11 10 2 0 64 21 37
2017 Real property 38 22 18 11 8 3 0 62 20 140
2017 Materiel management 24 37 12 8 11 7 0 65 21 60
2017 Information management 20 26 17 16 14 7 0 49 33 103
2017 Information technology 14 26 14 20 23 4 0 41 45 214
2017 Internal audit 14 39 20 26 0 0 0 53 26 15
2017 Evaluation 35 24 7 5 18 11 0 66 26 24
2017 Data sciences 25 24 19 11 13 8 0 53 26 108
2017 Policy 23 38 11 13 7 7 0 66 22 238
2017 Project management 22 36 16 11 9 6 1 62 22 328
2017 Other services to the public 11 27 16 18 25 3 0 39 44 336
2017 None of the above 15 22 15 17 24 7 0 39 44 631
2014 Client contact centre 5 21 30 22 11 10 1 29 37 101
2014 Federal regulators 15 27 12 20 21 6 0 44 43 308
2014 Compliance, inspection and enforcement 8 17 19 23 27 4 0 27 53 424
2014 Communications or public affairs 17 19 25 15 19 5 0 38 36 120
2014 Access to information and privacy 6 35 13 32 8 6 0 44 42 15
2014 Security 10 17 30 26 13 4 0 29 41 93
2014 Science and technology 9 25 22 20 18 6 0 36 40 1086
2014 Library services 19 23 8 8 16 16 10 57 32 12
2014 Legal services 26 26 18 10 0 21 0 65 12 10
2014 Administration and operations 16 27 19 15 15 7 0 47 33 940
2014 Human resources 20 34 23 14 6 3 0 56 21 260
2014 Financial management 19 24 18 16 16 6 0 47 34 200
2014 Procurement 17 16 35 18 11 3 0 34 30 42
2014 Real property 17 25 20 19 14 5 0 44 34 163
2014 Materiel management 11 26 17 20 25 1 0 37 46 74
2014 Information management 16 32 22 13 10 7 0 51 26 123
2014 Information technology 6 22 22 17 26 8 1 30 46 197
2014 Internal audit 6 41 17 11 13 6 6 53 27 17
2014 Evaluation 22 34 28 0 5 10 0 63 6 18
2014 Other services to the public 8 22 21 22 21 5 0 32 46 545
2014 None of the above 14 20 17 19 23 7 0 36 45 845

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 42 21 9 16 1 0 54 25 75
2017 Federal regulators 10 32 13 24 21 0 0 42 45 248
2017 Compliance, inspection and enforcement 12 23 21 20 21 3 0 36 42 363
2017 Communications or public affairs 15 35 18 19 8 4 0 52 29 149
2017 Access to information and privacy 24 35 22 15 0 5 0 62 15 20
2017 Security 21 44 14 11 8 2 0 66 20 72
2017 Science and technology 14 30 19 20 13 3 0 46 35 1133
2017 Library services 7 37 26 9 14 7 0 47 24 12
2017 Legal services 22 31 17 14 17 0 0 53 30 13
2017 Administration and operations 17 33 16 17 14 2 0 52 32 818
2017 Human resources 21 38 15 16 7 3 0 61 23 249
2017 Financial management 16 34 17 22 10 1 0 51 32 213
2017 Procurement 14 47 16 14 7 2 0 62 21 37
2017 Real property 27 35 14 13 10 1 0 62 24 140
2017 Materiel management 19 36 21 10 13 0 0 55 24 59
2017 Information management 22 25 17 23 11 2 0 48 35 103
2017 Information technology 13 26 16 21 22 2 0 40 44 214
2017 Internal audit 20 27 13 39 0 0 0 47 39 15
2017 Evaluation 24 28 14 34 0 0 0 52 34 24
2017 Data sciences 19 29 17 18 12 4 0 50 32 108
2017 Policy 13 36 16 19 10 5 0 52 31 238
2017 Project management 19 33 18 19 7 3 1 55 27 327
2017 Other services to the public 15 32 14 16 21 2 0 48 38 334
2017 None of the above 14 20 15 25 20 3 2 36 48 629
2014 Client contact centre 3 35 22 26 10 3 1 39 37 101
2014 Federal regulators 12 23 17 26 20 2 0 36 47 308
2014 Compliance, inspection and enforcement 8 23 20 21 27 1 0 31 49 425
2014 Communications or public affairs 11 26 20 22 20 1 0 37 43 120
2014 Access to information and privacy 6 54 19 20 0 0 0 61 20 15
2014 Security 9 32 27 21 10 1 0 41 31 93
2014 Science and technology 6 27 21 26 18 2 0 34 45 1086
2014 Library services 29 7 14 17 33 0 0 36 49 12
2014 Legal services 8 43 10 8 10 21 0 65 22 10
2014 Administration and operations 13 31 21 18 15 3 0 45 34 941
2014 Human resources 15 35 21 18 10 2 0 51 28 259
2014 Financial management 15 33 11 19 20 1 0 49 40 200
2014 Procurement 13 29 18 30 7 3 0 43 38 42
2014 Real property 14 26 20 23 15 1 0 41 39 163
2014 Materiel management 10 28 20 24 16 1 0 39 40 74
2014 Information management 14 36 15 20 12 3 0 52 33 122
2014 Information technology 5 30 19 15 26 4 1 37 43 197
2014 Internal audit 0 41 29 6 18 6 0 44 26 17
2014 Evaluation 16 27 22 24 11 0 0 43 35 18
2014 Other services to the public 9 26 21 24 17 2 0 36 42 543
2014 None of the above 12 24 19 24 20 2 0 37 44 846
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 49 19 5 7 1 0 68 12 76
2017 Federal regulators 20 38 15 17 9 0 0 59 26 250
2017 Compliance, inspection and enforcement 19 35 17 16 13 0 0 54 29 364
2017 Communications or public affairs 22 41 18 15 3 1 0 63 18 150
2017 Access to information and privacy 43 35 17 5 0 0 0 78 5 20
2017 Security 25 56 11 4 2 1 0 82 6 72
2017 Science and technology 19 46 18 11 5 1 0 66 16 1133
2017 Library services 7 72 14 0 7 0 0 79 7 12
2017 Legal services 51 25 15 8 0 0 0 76 8 13
2017 Administration and operations 26 41 15 13 4 1 0 67 17 820
2017 Human resources 30 46 15 7 2 0 0 76 9 249
2017 Financial management 33 40 19 5 3 0 0 73 9 215
2017 Procurement 19 53 19 7 2 0 0 72 9 37
2017 Real property 28 43 11 11 5 1 1 72 16 139
2017 Materiel management 32 39 10 9 7 3 0 74 16 60
2017 Information management 23 44 13 10 8 1 0 68 19 103
2017 Information technology 20 40 15 15 9 1 0 60 24 214
2017 Internal audit 41 27 20 13 0 0 0 67 13 15
2017 Evaluation 35 25 17 18 5 0 0 60 23 24
2017 Data sciences 21 51 17 6 4 1 0 73 10 108
2017 Policy 25 52 12 8 2 1 0 77 11 237
2017 Project management 27 41 17 13 2 1 0 68 15 327
2017 Other services to the public 21 33 26 11 7 1 0 55 19 335
2017 None of the above 19 29 22 18 10 0 1 49 29 631
2014 Client contact centre 4 43 29 20 4 0 0 48 24 101
2014 Federal regulators 16 37 17 17 12 1 0 53 29 308
2014 Compliance, inspection and enforcement 12 34 22 16 16 1 0 46 32 425
2014 Communications or public affairs 15 40 23 13 7 2 0 56 21 120
2014 Access to information and privacy 13 54 19 14 0 0 0 67 14 15
2014 Security 9 47 29 10 4 1 0 57 14 93
2014 Science and technology 9 37 25 17 9 2 0 48 27 1085
2014 Library services 29 38 8 8 8 7 0 73 18 12
2014 Legal services 32 59 10 0 0 0 0 90 0 10
2014 Administration and operations 19 39 22 13 4 2 1 60 18 940
2014 Human resources 21 41 23 8 4 2 0 64 13 259
2014 Financial management 20 38 21 14 6 0 0 59 20 200
2014 Procurement 10 36 38 14 0 3 0 47 14 42
2014 Real property 12 38 28 16 5 1 0 51 21 163
2014 Materiel management 16 30 20 19 14 1 0 47 33 74
2014 Information management 22 39 21 8 7 2 1 63 15 123
2014 Information technology 12 33 23 14 13 4 0 47 28 197
2014 Internal audit 23 42 17 11 7 0 0 65 18 17
2014 Evaluation 21 50 0 23 5 0 0 72 28 18
2014 Other services to the public 14 41 22 13 8 2 0 55 22 548
2014 None of the above 13 35 23 14 12 3 1 49 27 849

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 39 19 1 0 5 0 78 1 76
2017 Federal regulators 40 43 8 7 2 1 0 83 9 250
2017 Compliance, inspection and enforcement 33 44 12 9 2 0 0 77 11 363
2017 Communications or public affairs 46 40 12 1 0 2 0 87 1 150
2017 Access to information and privacy 43 52 5 0 0 0 0 95 0 20
2017 Security 32 56 5 4 2 1 0 89 7 72
2017 Science and technology 41 45 10 2 1 2 0 87 3 1131
2017 Library services 37 49 7 0 0 7 0 92 0 12
2017 Legal services 28 40 32 0 0 0 0 68 0 13
2017 Administration and operations 41 40 11 2 2 3 0 83 5 817
2017 Human resources 41 45 10 1 1 2 0 88 2 248
2017 Financial management 36 40 14 4 2 3 1 80 6 215
2017 Procurement 25 53 14 2 2 4 0 82 4 37
2017 Real property 44 42 7 5 0 1 1 88 5 139
2017 Materiel management 44 36 4 10 3 2 0 82 14 60
2017 Information management 40 43 10 0 2 4 1 88 2 103
2017 Information technology 30 40 13 5 5 7 1 76 11 214
2017 Internal audit 41 46 7 0 0 7 0 93 0 15
2017 Evaluation 28 60 4 0 0 8 0 96 0 24
2017 Data sciences 37 43 11 4 2 4 0 83 6 107
2017 Policy 47 41 9 0 0 3 0 90 0 236
2017 Project management 43 42 9 3 1 2 0 87 4 326
2017 Other services to the public 41 36 18 3 1 0 0 77 4 336
2017 None of the above 31 42 15 3 6 1 2 76 8 628
2014 Client contact centre 16 57 10 8 1 7 0 79 10 101
2014 Federal regulators 42 41 8 3 3 2 0 86 6 307
2014 Compliance, inspection and enforcement 29 48 7 9 5 2 0 78 14 425
2014 Communications or public affairs 45 43 3 6 1 3 0 90 7 120
2014 Access to information and privacy 19 75 0 6 0 0 0 94 6 15
2014 Security 23 55 13 6 0 3 0 81 6 93
2014 Science and technology 38 43 11 5 1 2 0 82 7 1085
2014 Library services 36 40 0 0 8 7 8 90 10 12
2014 Legal services 45 37 10 0 0 8 0 89 0 10
2014 Administration and operations 37 41 12 5 1 3 0 81 7 939
2014 Human resources 35 43 15 2 1 4 0 81 3 260
2014 Financial management 33 46 11 3 2 4 1 83 6 200
2014 Procurement 42 34 16 2 0 5 0 81 2 42
2014 Real property 38 43 13 2 1 2 1 84 3 163
2014 Materiel management 31 40 12 11 4 1 0 73 15 74
2014 Information management 34 46 11 1 1 6 2 87 1 123
2014 Information technology 28 45 14 6 3 3 0 75 10 196
2014 Internal audit 29 40 12 0 7 12 0 79 8 17
2014 Evaluation 53 22 17 8 0 0 0 75 8 18
2014 Other services to the public 36 40 16 6 2 1 0 76 8 547
2014 None of the above 33 40 15 4 3 4 1 76 8 848

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 50 7 8 4 1 1 81 12 75
2017 Federal regulators 39 34 12 9 4 1 0 74 14 250
2017 Compliance, inspection and enforcement 34 34 14 9 7 0 0 69 17 364
2017 Communications or public affairs 35 37 13 7 4 3 0 75 11 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 32 48 6 8 4 2 0 81 12 72
2017 Science and technology 32 38 11 11 4 3 1 73 16 1131
2017 Library services 30 49 7 7 0 7 0 85 8 12
2017 Legal services 35 25 24 0 8 8 0 65 9 13
2017 Administration and operations 41 34 11 6 5 3 1 77 11 817
2017 Human resources 54 30 8 5 2 1 1 85 7 249
2017 Financial management 37 34 13 8 3 5 0 75 11 215
2017 Procurement 27 55 9 6 4 0 0 82 9 37
2017 Real property 40 37 7 5 8 2 1 79 14 140
2017 Materiel management 37 44 7 4 5 3 0 84 9 60
2017 Information management 30 30 16 11 4 9 0 66 17 102
2017 Information technology 33 34 14 10 7 2 0 68 18 214
2017 Internal audit 53 20 7 14 0 7 0 78 15 15
2017 Evaluation 24 42 17 0 0 12 4 79 0 24
2017 Data sciences 31 34 19 10 2 3 1 68 13 108
2017 Policy 37 30 13 8 2 9 1 75 11 236
2017 Project management 38 38 10 7 3 3 0 79 11 326
2017 Other services to the public 34 37 10 8 8 3 0 73 17 334
2017 None of the above 30 35 14 9 9 1 2 68 18 630
2014 Client contact centre 16 48 15 11 3 6 1 69 15 101
2014 Federal regulators 43 39 8 5 2 3 0 84 7 307
2014 Compliance, inspection and enforcement 34 40 12 6 5 1 1 75 12 425
2014 Communications or public affairs 41 40 7 9 1 1 1 83 10 120
2014 Access to information and privacy 57 29 0 6 0 0 8 93 7 15
2014 Security 24 40 12 15 7 2 0 65 22 93
2014 Science and technology 33 40 12 7 4 3 1 76 11 1084
2014 Library services 42 41 8 0 0 0 9 91 0 12
2014 Legal services 63 10 8 19 0 0 0 73 19 10
2014 Administration and operations 44 36 8 6 3 2 1 82 9 940
2014 Human resources 55 32 7 4 2 2 0 88 6 260
2014 Financial management 42 38 8 6 3 2 0 82 10 200
2014 Procurement 33 51 7 5 2 2 0 85 7 42
2014 Real property 42 37 11 6 4 0 1 80 10 163
2014 Materiel management 37 32 15 13 3 1 0 69 15 74
2014 Information management 36 42 11 5 4 1 1 80 9 123
2014 Information technology 24 45 13 8 6 4 1 72 14 196
2014 Internal audit 23 53 12 7 6 0 0 76 13 17
2014 Evaluation 48 47 0 5 0 0 0 95 5 18
2014 Other services to the public 28 40 14 8 6 3 1 72 14 549
2014 None of the above 30 37 13 8 7 4 2 71 15 847

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 30 29 14 5 5 0 50 19 76
2017 Federal regulators 28 36 14 13 7 1 0 65 21 250
2017 Compliance, inspection and enforcement 30 32 22 6 9 2 0 63 15 363
2017 Communications or public affairs 17 33 22 16 4 4 2 54 22 149
2017 Access to information and privacy 49 25 21 5 0 0 0 74 5 20
2017 Security 24 45 14 10 3 1 2 72 14 72
2017 Science and technology 17 36 21 15 5 5 1 56 21 1133
2017 Library services 7 33 37 0 7 0 16 48 8 12
2017 Legal services 21 15 24 16 8 16 0 42 30 13
2017 Administration and operations 26 36 17 11 5 5 0 65 17 817
2017 Human resources 34 33 15 9 2 5 0 72 12 249
2017 Financial management 25 35 24 6 5 3 1 63 12 215
2017 Procurement 16 52 16 15 2 0 0 68 16 37
2017 Real property 33 28 17 12 5 2 2 64 18 140
2017 Materiel management 25 40 9 15 5 5 1 69 21 60
2017 Information management 18 28 20 12 11 8 3 51 26 104
2017 Information technology 15 32 23 14 9 5 2 50 25 214
2017 Internal audit 41 33 13 7 0 7 0 79 7 15
2017 Evaluation 25 28 28 3 0 12 4 62 4 24
2017 Data sciences 18 30 26 11 12 3 1 50 23 108
2017 Policy 24 27 20 13 5 10 1 57 20 237
2017 Project management 23 32 21 10 4 7 1 60 16 327
2017 Other services to the public 16 47 16 10 9 1 0 64 19 336
2017 None of the above 16 32 21 14 10 4 2 52 26 627
2014 Client contact centre 10 30 33 17 4 6 1 43 22 101
2014 Federal regulators 31 40 13 10 3 2 1 73 13 308
2014 Compliance, inspection and enforcement 22 36 22 9 10 1 0 59 18 425
2014 Communications or public affairs 21 39 15 16 3 5 1 64 21 120
2014 Access to information and privacy 57 27 8 0 8 0 0 84 8 15
2014 Security 12 37 30 16 1 3 1 51 18 92
2014 Science and technology 16 36 24 13 7 3 1 55 20 1085
2014 Library services 0 31 17 16 0 27 9 49 25 12
2014 Legal services 47 26 0 27 0 0 0 73 27 10
2014 Administration and operations 27 33 19 11 5 4 1 63 17 941
2014 Human resources 37 33 18 7 2 2 0 72 9 260
2014 Financial management 25 37 19 10 6 2 1 64 17 200
2014 Procurement 22 39 17 10 6 5 0 64 18 42
2014 Real property 32 31 14 15 5 1 1 64 21 163
2014 Materiel management 23 29 25 13 7 1 2 54 20 73
2014 Information management 22 29 21 15 5 7 2 55 22 123
2014 Information technology 14 33 24 13 10 5 1 50 24 196
2014 Internal audit 6 58 12 13 6 0 6 68 20 17
2014 Evaluation 31 46 17 5 0 0 0 78 5 18
2014 Other services to the public 14 39 22 11 10 3 1 55 22 549
2014 None of the above 16 34 19 16 9 3 2 53 27 848

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 32 20 11 13 5 1 53 26 76
2017 Federal regulators 14 23 15 19 20 7 1 41 42 250
2017 Compliance, inspection and enforcement 24 26 15 13 18 4 1 53 32 363
2017 Communications or public affairs 15 29 19 13 11 10 2 50 28 150
2017 Access to information and privacy 24 35 15 16 0 5 5 66 18 20
2017 Security 23 41 9 8 13 3 4 68 22 71
2017 Science and technology 18 30 18 15 9 9 1 53 27 1130
2017 Library services 40 21 9 14 0 7 9 73 17 12
2017 Legal services 23 15 7 17 31 7 0 41 51 13
2017 Administration and operations 20 28 17 14 11 9 2 54 27 815
2017 Human resources 32 22 15 9 9 8 5 62 21 248
2017 Financial management 20 25 19 14 11 8 3 51 28 214
2017 Procurement 15 19 17 21 19 8 0 37 44 35
2017 Real property 24 30 15 11 12 6 1 59 25 139
2017 Materiel management 24 19 15 20 16 7 0 46 38 60
2017 Information management 18 30 14 13 15 8 2 53 32 104
2017 Information technology 13 25 20 16 16 10 1 42 36 213
2017 Internal audit 20 26 14 20 13 0 7 50 35 15
2017 Evaluation 4 10 17 16 18 28 7 22 52 24
2017 Data sciences 17 22 22 13 11 14 0 46 28 108
2017 Policy 14 21 18 18 12 15 2 42 36 236
2017 Project management 22 25 18 13 8 10 3 55 24 326
2017 Other services to the public 19 31 13 18 16 2 0 51 35 336
2017 None of the above 15 29 15 17 15 9 1 48 35 630
2014 Client contact centre 10 26 20 20 14 8 1 41 37 101
2014 Federal regulators 18 20 17 21 14 8 2 42 39 308
2014 Compliance, inspection and enforcement 15 28 16 19 18 2 0 45 39 425
2014 Communications or public affairs 16 27 14 15 19 7 1 47 37 120
2014 Access to information and privacy 38 13 22 13 6 0 8 55 21 15
2014 Security 17 32 17 11 16 7 0 53 29 93
2014 Science and technology 15 27 20 17 14 6 2 45 33 1086
2014 Library services 27 16 0 25 0 23 9 63 37 12
2014 Legal services 32 8 8 10 34 10 0 43 48 10
2014 Administration and operations 21 24 16 15 14 7 3 50 32 940
2014 Human resources 21 28 20 12 12 5 2 52 26 260
2014 Financial management 21 24 17 14 14 9 2 50 31 199
2014 Procurement 22 26 14 25 9 5 0 50 35 42
2014 Real property 19 24 19 16 18 3 2 45 35 163
2014 Materiel management 14 20 19 14 29 3 1 36 45 74
2014 Information management 20 18 24 16 13 9 1 42 32 123
2014 Information technology 9 27 24 12 18 9 1 40 33 196
2014 Internal audit 23 23 18 25 12 0 0 46 36 17
2014 Evaluation 17 16 32 14 0 21 0 42 17 18
2014 Other services to the public 16 28 19 19 15 3 0 45 35 548
2014 None of the above 15 27 15 17 16 9 1 47 36 848

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 33 8 10 5 1 5 75 16 76
2017 Federal regulators 71 14 6 4 1 0 4 89 5 250
2017 Compliance, inspection and enforcement 68 13 6 4 2 1 6 87 6 364
2017 Communications or public affairs 60 17 10 5 3 1 3 80 9 150
2017 Access to information and privacy 55 35 5 0 0 5 0 95 0 20
2017 Security 58 12 20 1 5 2 1 73 6 72
2017 Science and technology 63 15 7 3 2 2 8 87 6 1131
2017 Library services 58 7 0 7 0 0 28 90 10 12
2017 Legal services 29 16 14 16 0 25 0 60 22 13
2017 Administration and operations 61 18 8 6 2 2 3 83 9 818
2017 Human resources 58 22 8 4 4 1 3 83 9 249
2017 Financial management 58 25 8 2 2 2 3 87 5 214
2017 Procurement 37 22 31 4 4 0 2 61 8 37
2017 Real property 66 20 4 1 5 1 3 90 6 140
2017 Materiel management 59 19 7 2 5 2 5 84 8 60
2017 Information management 55 16 15 5 1 3 6 78 6 103
2017 Information technology 58 22 7 6 1 2 4 85 8 214
2017 Internal audit 53 20 7 13 7 0 0 74 20 15
2017 Evaluation 67 10 3 11 0 4 5 85 12 24
2017 Data sciences 56 16 10 7 1 1 9 81 9 108
2017 Policy 62 20 7 5 1 2 3 86 7 238
2017 Project management 64 18 8 3 2 2 4 87 5 328
2017 Other services to the public 60 19 5 1 2 3 9 90 3 336
2017 None of the above 53 17 9 4 4 1 12 81 9 629
2014 Client contact centre 36 37 16 4 2 0 5 76 7 101
2014 Federal regulators 65 15 8 3 2 1 6 86 5 307
2014 Compliance, inspection and enforcement 64 18 6 3 2 1 6 88 5 424
2014 Communications or public affairs 59 16 8 8 2 2 5 81 11 120
2014 Access to information and privacy 50 43 6 0 0 0 0 94 0 15
2014 Security 50 23 10 7 3 0 7 79 10 92
2014 Science and technology 60 16 9 3 2 1 9 85 5 1087
2014 Library services 84 8 0 7 0 0 0 93 7 12
2014 Legal services 72 28 0 0 0 0 0 100 0 10
2014 Administration and operations 61 17 8 4 2 2 6 84 7 941
2014 Human resources 61 24 8 4 0 1 2 88 4 260
2014 Financial management 53 31 6 4 1 1 4 88 6 200
2014 Procurement 51 33 7 2 4 0 3 86 7 42
2014 Real property 57 22 9 4 1 0 7 84 6 163
2014 Materiel management 50 24 11 5 1 2 7 82 7 74
2014 Information management 55 26 7 2 1 3 6 89 3 123
2014 Information technology 50 22 13 7 3 1 3 76 11 195
2014 Internal audit 30 34 11 24 0 0 0 64 24 17
2014 Evaluation 60 19 11 10 0 0 0 79 10 18
2014 Other services to the public 58 15 10 3 2 3 8 83 6 548
2014 None of the above 57 15 10 3 1 3 11 84 5 846

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 29 4 4 1 3 1 90 5 76
2017 Federal regulators 71 15 5 1 1 4 3 92 3 249
2017 Compliance, inspection and enforcement 72 13 6 3 2 1 3 89 5 363
2017 Communications or public affairs 68 15 10 1 1 3 2 88 1 150
2017 Access to information and privacy 70 25 5 0 0 0 0 95 0 20
2017 Security 60 19 19 1 0 1 1 80 1 72
2017 Science and technology 69 15 5 2 1 4 3 91 4 1134
2017 Library services 74 26 0 0 0 0 0 100 0 12
2017 Legal services 28 33 22 0 0 16 0 73 0 13
2017 Administration and operations 67 17 9 2 1 3 1 88 2 818
2017 Human resources 71 18 4 2 1 1 2 93 3 249
2017 Financial management 68 22 3 2 1 3 0 94 3 215
2017 Procurement 43 55 0 0 0 0 2 100 0 37
2017 Real property 70 19 2 2 0 4 3 95 2 140
2017 Materiel management 71 24 2 1 0 0 2 96 1 60
2017 Information management 61 25 8 0 0 3 3 91 0 104
2017 Information technology 64 19 5 2 1 5 3 91 3 212
2017 Internal audit 80 7 7 0 0 7 0 93 0 15
2017 Evaluation 56 32 7 5 0 0 0 88 5 24
2017 Data sciences 63 20 7 3 0 4 2 89 3 108
2017 Policy 70 15 7 0 1 4 3 92 1 238
2017 Project management 71 16 6 1 0 2 3 92 2 327
2017 Other services to the public 64 22 6 1 0 3 4 92 1 335
2017 None of the above 61 21 5 3 3 3 4 88 7 630
2014 Client contact centre 41 39 10 7 0 1 2 83 7 101
2014 Federal regulators 69 15 6 1 0 4 4 92 1 308
2014 Compliance, inspection and enforcement 65 18 8 2 0 1 5 89 2 424
2014 Communications or public affairs 67 13 7 6 1 0 5 85 8 119
2014 Access to information and privacy 63 21 8 8 0 0 0 84 8 15
2014 Security 49 26 11 6 2 4 2 80 8 93
2014 Science and technology 63 17 8 2 1 3 6 88 4 1087
2014 Library services 67 25 8 0 0 0 0 92 0 12
2014 Legal services 73 19 0 0 0 8 0 100 0 10
2014 Administration and operations 65 20 6 2 1 2 4 91 3 942
2014 Human resources 71 19 5 1 0 3 1 94 1 259
2014 Financial management 62 24 4 3 2 4 1 91 5 200
2014 Procurement 50 42 2 4 2 0 0 92 6 42
2014 Real property 58 22 8 3 1 3 4 86 4 163
2014 Materiel management 60 19 14 0 0 7 0 85 0 74
2014 Information management 62 25 6 2 1 1 2 90 3 123
2014 Information technology 50 25 12 4 2 4 4 81 7 196
2014 Internal audit 53 29 13 0 6 0 0 81 6 17
2014 Evaluation 54 29 6 5 0 0 5 88 6 18
2014 Other services to the public 63 15 8 3 3 5 4 85 6 546
2014 None of the above 61 16 8 2 1 4 7 87 4 848

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 24 7 6 4 0 62 14 76
2017 Federal regulators 25 37 14 13 11 1 0 63 24 250
2017 Compliance, inspection and enforcement 20 35 15 18 10 2 0 56 29 364
2017 Communications or public affairs 26 34 19 13 4 4 0 63 18 150
2017 Access to information and privacy 59 25 10 7 0 0 0 83 7 20
2017 Security 30 33 22 4 9 2 1 64 13 72
2017 Science and technology 22 36 18 13 9 2 1 60 22 1133
2017 Library services 21 65 0 14 0 0 0 86 14 12
2017 Legal services 30 25 7 24 8 7 0 58 34 13
2017 Administration and operations 26 36 14 10 9 3 0 65 20 821
2017 Human resources 30 40 9 11 5 5 0 74 16 248
2017 Financial management 33 38 13 10 4 2 1 73 14 214
2017 Procurement 19 45 14 16 4 2 0 65 20 37
2017 Real property 33 34 14 9 7 2 1 69 17 139
2017 Materiel management 29 37 8 10 11 5 0 70 22 60
2017 Information management 20 39 15 14 6 5 0 62 22 104
2017 Information technology 23 29 14 15 15 3 0 54 31 212
2017 Internal audit 40 40 13 7 0 0 0 80 7 15
2017 Evaluation 35 24 11 21 5 3 0 61 27 24
2017 Data sciences 28 29 21 13 7 3 0 58 21 108
2017 Policy 22 37 17 14 4 5 0 63 19 237
2017 Project management 29 39 14 10 5 3 0 69 16 327
2017 Other services to the public 14 29 22 19 15 0 0 43 35 336
2017 None of the above 18 29 17 19 15 1 1 48 35 628
2014 Client contact centre 9 30 31 16 13 1 1 39 29 101
2014 Federal regulators 16 36 15 18 12 2 0 53 31 308
2014 Compliance, inspection and enforcement 13 29 18 20 18 1 0 44 38 424
2014 Communications or public affairs 21 37 12 18 10 1 1 59 29 120
2014 Access to information and privacy 32 41 13 6 8 0 0 73 14 15
2014 Security 15 30 24 19 12 1 0 45 31 93
2014 Science and technology 13 32 18 20 16 1 0 46 36 1085
2014 Library services 20 33 24 23 0 0 0 53 23 12
2014 Legal services 37 43 0 19 0 0 0 81 19 10
2014 Administration and operations 21 32 16 16 10 3 1 55 27 942
2014 Human resources 25 38 13 13 8 3 0 65 21 260
2014 Financial management 24 31 20 17 8 1 0 55 25 200
2014 Procurement 6 44 20 16 8 5 0 53 26 42
2014 Real property 17 36 25 13 8 1 0 54 21 162
2014 Materiel management 13 26 15 20 20 6 0 42 42 74
2014 Information management 21 39 18 11 9 1 1 61 20 123
2014 Information technology 13 28 19 18 19 2 0 43 38 196
2014 Internal audit 29 24 17 12 18 0 0 53 30 17
2014 Evaluation 33 22 22 13 0 10 0 60 14 18
2014 Other services to the public 13 28 18 21 17 1 0 42 39 547
2014 None of the above 14 28 18 18 19 2 1 44 37 847

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 37 19 13 10 2 1 57 24 76
2017 Federal regulators 23 32 13 17 14 1 0 56 32 249
2017 Compliance, inspection and enforcement 24 35 13 11 15 1 1 61 26 363
2017 Communications or public affairs 23 34 17 12 10 3 1 60 23 149
2017 Access to information and privacy 64 10 10 10 7 0 0 74 17 20
2017 Security 28 30 17 10 10 3 3 61 20 72
2017 Science and technology 22 28 15 14 16 2 2 53 31 1135
2017 Library services 21 14 35 0 14 7 9 42 17 12
2017 Legal services 17 15 15 31 15 7 0 34 50 13
2017 Administration and operations 26 33 11 14 12 3 1 61 27 816
2017 Human resources 32 32 10 10 9 3 3 69 20 247
2017 Financial management 29 32 16 8 11 1 3 63 20 214
2017 Procurement 16 44 9 12 15 4 0 63 28 37
2017 Real property 25 26 18 15 11 3 3 54 27 139
2017 Materiel management 24 30 17 8 15 2 2 57 25 60
2017 Information management 20 19 19 18 18 3 3 41 38 104
2017 Information technology 19 22 13 14 28 2 2 43 43 214
2017 Internal audit 41 33 7 13 0 7 0 79 14 15
2017 Evaluation 31 28 4 21 9 7 0 64 32 24
2017 Data sciences 23 23 14 13 20 5 2 49 36 108
2017 Policy 27 32 15 16 6 4 0 61 23 237
2017 Project management 29 34 12 11 11 1 3 66 22 327
2017 Other services to the public 26 33 14 11 14 1 0 60 26 335
2017 None of the above 20 34 13 17 13 1 2 55 31 629
2014 Client contact centre 4 36 26 11 19 1 4 42 31 101
2014 Federal regulators 18 28 12 20 21 1 1 47 41 308
2014 Compliance, inspection and enforcement 18 32 12 15 20 1 1 52 36 424
2014 Communications or public affairs 13 36 14 21 12 1 3 51 34 120
2014 Access to information and privacy 26 41 6 13 14 0 0 67 27 15
2014 Security 10 37 15 18 16 3 1 49 35 93
2014 Science and technology 13 27 15 20 23 1 2 41 44 1087
2014 Library services 0 32 25 26 17 0 0 32 43 12
2014 Legal services 32 16 0 10 25 10 8 58 42 10
2014 Administration and operations 19 26 17 15 18 1 4 48 35 941
2014 Human resources 19 30 11 21 14 2 2 51 37 260
2014 Financial management 22 25 13 16 18 3 3 50 36 200
2014 Procurement 18 27 18 14 23 0 0 45 37 42
2014 Real property 14 29 19 20 12 3 3 46 34 163
2014 Materiel management 10 37 14 13 21 5 0 49 36 74
2014 Information management 8 32 16 17 19 3 4 44 39 123
2014 Information technology 12 20 16 18 30 2 2 33 50 196
2014 Internal audit 23 17 35 0 24 0 0 41 24 17
2014 Evaluation 17 32 17 24 5 5 0 51 31 18
2014 Other services to the public 22 31 15 14 16 0 2 54 31 547
2014 None of the above 16 28 18 13 20 2 3 47 35 848

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 38 27 8 4 3 1 60 12 76
2017 Federal regulators 18 43 17 12 8 3 0 62 20 249
2017 Compliance, inspection and enforcement 20 36 20 15 6 2 0 58 22 364
2017 Communications or public affairs 26 36 20 10 5 3 1 64 15 148
2017 Access to information and privacy 48 35 5 12 0 0 0 83 12 20
2017 Security 24 54 7 4 6 4 0 82 10 72
2017 Science and technology 21 43 19 11 3 3 1 66 14 1133
2017 Library services 14 55 16 0 7 0 9 75 8 12
2017 Legal services 32 21 15 17 8 7 0 57 27 13
2017 Administration and operations 25 39 19 11 2 4 1 67 13 818
2017 Human resources 31 42 15 5 2 3 1 77 8 248
2017 Financial management 25 43 19 5 4 3 0 71 10 213
2017 Procurement 12 52 18 14 0 4 0 66 15 37
2017 Real property 25 46 12 12 4 1 1 72 16 140
2017 Materiel management 28 36 14 11 10 2 0 65 21 60
2017 Information management 20 38 19 10 7 3 2 62 18 104
2017 Information technology 20 36 20 10 12 2 0 57 22 214
2017 Internal audit 40 40 7 7 7 0 0 80 13 15
2017 Evaluation 35 17 16 0 18 14 0 61 21 24
2017 Data sciences 25 39 14 14 4 3 0 67 19 108
2017 Policy 27 43 15 7 3 5 0 74 11 237
2017 Project management 30 45 15 6 2 3 0 77 8 327
2017 Other services to the public 14 37 20 21 6 1 0 52 27 335
2017 None of the above 17 32 18 18 11 3 0 51 30 630

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 40 17 6 3 6 0 72 10 75
2017 Federal regulators 33 37 16 6 4 4 0 73 10 248
2017 Compliance, inspection and enforcement 31 37 17 4 8 3 1 70 12 364
2017 Communications or public affairs 34 32 18 4 3 7 2 73 8 147
2017 Access to information and privacy 73 20 7 0 0 0 0 93 0 20
2017 Security 35 43 9 4 5 4 0 81 10 72
2017 Science and technology 36 36 15 4 3 6 1 76 7 1133
2017 Library services 63 16 14 0 0 7 0 85 0 12
2017 Legal services 36 30 15 0 8 10 0 74 9 13
2017 Administration and operations 41 34 18 2 2 3 0 78 4 816
2017 Human resources 43 37 14 3 1 2 1 82 4 248
2017 Financial management 38 42 13 2 3 2 0 82 5 214
2017 Procurement 21 51 21 5 2 0 0 72 7 37
2017 Real property 36 36 15 6 1 4 1 77 8 140
2017 Materiel management 39 37 7 10 5 1 0 77 15 60
2017 Information management 33 41 12 3 4 7 0 80 7 104
2017 Information technology 37 32 15 4 4 8 1 76 8 213
2017 Internal audit 61 33 7 0 0 0 0 93 0 15
2017 Evaluation 49 23 7 0 0 21 0 91 0 24
2017 Data sciences 33 36 20 3 4 5 0 72 7 108
2017 Policy 38 30 14 5 5 8 0 74 11 238
2017 Project management 38 40 12 2 1 5 1 83 4 326
2017 Other services to the public 29 35 19 7 5 4 1 67 13 336
2017 None of the above 27 31 19 6 3 6 7 67 11 630
2014 Client contact centre 18 46 18 9 2 6 1 69 12 101
2014 Federal regulators 38 35 15 3 2 6 1 78 5 307
2014 Compliance, inspection and enforcement 30 40 17 5 2 4 1 74 8 425
2014 Communications or public affairs 32 37 22 3 0 6 0 74 3 120
2014 Access to information and privacy 25 50 19 0 0 6 0 80 0 15
2014 Security 19 47 17 8 2 7 0 72 10 93
2014 Science and technology 35 36 18 4 2 5 1 75 6 1084
2014 Library services 37 47 0 0 8 7 0 91 9 12
2014 Legal services 63 27 10 0 0 0 0 90 0 10
2014 Administration and operations 38 38 15 3 2 4 1 79 5 941
2014 Human resources 39 39 14 5 1 3 0 80 6 260
2014 Financial management 42 30 16 1 3 6 2 78 5 200
2014 Procurement 24 57 8 2 2 6 0 86 5 42
2014 Real property 37 37 20 3 0 2 1 76 3 162
2014 Materiel management 23 39 24 1 7 6 0 66 9 73
2014 Information management 34 49 8 2 2 6 0 88 4 122
2014 Information technology 32 36 19 2 3 8 1 74 6 196
2014 Internal audit 42 28 18 12 0 0 0 70 12 17
2014 Evaluation 39 40 11 5 0 5 0 83 5 18
2014 Other services to the public 32 34 19 5 3 6 1 71 9 547
2014 None of the above 28 35 18 6 4 7 2 69 11 845

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 33 19 5 1 3 0 74 7 76
2017 Federal regulators 31 42 14 7 5 2 0 74 12 249
2017 Compliance, inspection and enforcement 30 41 14 6 8 0 0 72 15 364
2017 Communications or public affairs 34 44 12 4 1 3 1 81 6 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 42 7 3 2 2 0 88 5 72
2017 Science and technology 38 41 11 3 4 3 0 82 7 1133
2017 Library services 63 28 9 0 0 0 0 91 0 12
2017 Legal services 36 32 24 0 0 8 0 74 0 13
2017 Administration and operations 38 42 10 5 3 2 0 82 8 818
2017 Human resources 43 47 6 1 2 2 0 91 3 249
2017 Financial management 42 39 13 1 2 3 0 83 4 214
2017 Procurement 21 62 13 2 2 0 0 83 4 37
2017 Real property 37 45 8 8 1 1 1 83 9 140
2017 Materiel management 40 33 15 8 3 2 0 74 11 60
2017 Information management 36 39 14 7 3 2 0 76 9 104
2017 Information technology 32 43 10 7 4 4 0 78 12 214
2017 Internal audit 54 33 7 0 0 7 0 93 0 15
2017 Evaluation 32 21 14 18 0 16 0 62 21 24
2017 Data sciences 32 37 20 5 1 4 0 72 6 108
2017 Policy 35 44 13 3 2 3 0 81 6 238
2017 Project management 42 42 10 3 1 2 0 86 4 328
2017 Other services to the public 28 41 20 7 2 1 0 71 9 336
2017 None of the above 27 37 17 9 4 4 2 68 14 627
2014 Client contact centre 16 55 17 8 3 1 0 72 11 101
2014 Federal regulators 30 41 14 7 3 4 0 74 11 307
2014 Compliance, inspection and enforcement 27 38 14 13 6 2 0 66 19 425
2014 Communications or public affairs 31 38 17 9 1 5 0 73 10 120
2014 Access to information and privacy 19 50 19 0 6 6 0 73 7 15
2014 Security 19 44 22 9 1 6 0 67 11 93
2014 Science and technology 33 42 14 5 2 4 0 78 7 1085
2014 Library services 37 47 0 0 8 7 0 91 9 12
2014 Legal services 26 47 10 8 0 10 0 81 9 10
2014 Administration and operations 38 39 14 5 2 3 0 79 7 941
2014 Human resources 40 40 13 4 1 1 0 82 5 260
2014 Financial management 43 32 15 4 4 1 0 76 9 200
2014 Procurement 31 40 13 6 4 6 0 75 11 42
2014 Real property 32 40 18 6 1 2 0 73 8 163
2014 Materiel management 17 46 15 14 5 3 0 65 19 74
2014 Information management 31 48 12 3 3 3 0 81 7 123
2014 Information technology 34 38 17 4 4 3 0 74 8 196
2014 Internal audit 30 34 18 6 6 6 0 68 13 17
2014 Evaluation 33 37 19 5 0 5 0 74 5 18
2014 Other services to the public 28 40 19 6 4 2 0 70 11 546
2014 None of the above 26 36 21 9 3 4 1 66 12 846

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 40 12 4 4 1 0 79 8 76
2017 Federal regulators 39 42 8 7 4 0 0 81 12 250
2017 Compliance, inspection and enforcement 35 40 9 11 5 0 0 75 16 363
2017 Communications or public affairs 46 38 9 4 3 0 0 85 6 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 38 45 4 7 5 0 0 84 12 72
2017 Science and technology 45 36 10 5 3 0 0 81 9 1134
2017 Library services 70 30 0 0 0 0 0 100 0 12
2017 Legal services 46 14 24 8 8 0 0 60 17 13
2017 Administration and operations 48 36 9 5 2 0 0 84 7 819
2017 Human resources 55 33 5 5 1 0 0 88 6 249
2017 Financial management 47 39 7 5 2 0 0 87 7 214
2017 Procurement 27 53 12 7 2 0 0 79 9 37
2017 Real property 46 38 7 5 3 0 1 85 8 140
2017 Materiel management 47 25 20 6 3 0 0 72 8 60
2017 Information management 42 39 7 4 6 1 1 82 10 104
2017 Information technology 40 36 9 7 8 1 0 77 15 214
2017 Internal audit 67 26 7 0 0 0 0 93 0 15
2017 Evaluation 42 37 3 0 18 0 0 79 18 24
2017 Data sciences 45 37 9 6 2 1 0 83 8 108
2017 Policy 52 35 9 2 2 0 0 87 4 237
2017 Project management 52 35 7 4 2 1 0 88 6 328
2017 Other services to the public 37 33 16 8 6 0 0 70 14 336
2017 None of the above 32 36 17 9 6 0 0 68 15 630
2014 Client contact centre 18 58 13 9 2 0 0 76 11 101
2014 Federal regulators 37 42 9 9 4 0 0 79 13 307
2014 Compliance, inspection and enforcement 28 40 13 9 9 0 0 69 19 425
2014 Communications or public affairs 42 44 6 5 3 1 0 87 7 120
2014 Access to information and privacy 26 62 6 6 0 0 0 87 6 15
2014 Security 29 44 12 3 11 1 0 73 14 93
2014 Science and technology 37 40 12 6 4 0 0 77 11 1086
2014 Library services 53 24 7 8 7 0 0 77 16 12
2014 Legal services 55 28 0 18 0 0 0 82 18 10
2014 Administration and operations 44 37 10 6 4 0 0 81 9 942
2014 Human resources 43 45 8 3 1 0 0 89 4 260
2014 Financial management 48 31 12 6 3 0 0 79 9 200
2014 Procurement 37 39 6 15 0 3 0 78 16 42
2014 Real property 35 46 11 7 2 0 0 80 9 163
2014 Materiel management 31 37 12 12 8 0 0 68 20 74
2014 Information management 39 42 13 5 1 0 0 81 6 122
2014 Information technology 34 39 13 7 5 2 0 75 12 196
2014 Internal audit 35 35 24 0 5 0 0 70 5 17
2014 Evaluation 54 46 0 0 0 0 0 100 0 18
2014 Other services to the public 36 35 14 12 3 0 0 71 15 548
2014 None of the above 32 40 14 8 5 1 0 72 13 847

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 32 22 7 6 1 0 64 13 76
2017 Federal regulators 32 38 12 12 6 0 0 70 18 249
2017 Compliance, inspection and enforcement 26 35 18 11 10 0 0 61 22 363
2017 Communications or public affairs 44 32 15 5 4 0 0 76 9 149
2017 Access to information and privacy 73 15 5 0 7 0 0 88 7 20
2017 Security 32 52 5 6 5 0 0 84 11 72
2017 Science and technology 36 38 12 9 5 1 0 74 14 1133
2017 Library services 44 56 0 0 0 0 0 100 0 12
2017 Legal services 22 54 7 8 8 0 0 76 16 13
2017 Administration and operations 39 32 19 5 3 1 0 72 9 820
2017 Human resources 47 30 14 6 2 2 0 78 8 248
2017 Financial management 40 36 14 4 6 0 0 76 10 215
2017 Procurement 14 55 15 9 7 0 0 68 16 37
2017 Real property 37 41 11 10 1 0 0 78 11 140
2017 Materiel management 42 23 18 9 5 0 2 67 15 60
2017 Information management 30 37 17 9 4 2 0 68 14 104
2017 Information technology 35 31 14 8 12 0 0 66 20 214
2017 Internal audit 67 20 7 7 0 0 0 87 7 15
2017 Evaluation 35 44 4 0 18 0 0 79 18 24
2017 Data sciences 39 30 18 8 5 0 0 69 13 108
2017 Policy 41 36 15 4 2 2 0 79 6 235
2017 Project management 45 31 15 5 3 1 0 77 8 327
2017 Other services to the public 29 25 28 11 6 0 0 55 17 335
2017 None of the above 24 30 18 18 10 0 0 54 28 630
2014 Client contact centre 9 44 28 14 4 0 1 53 18 101
2014 Federal regulators 17 33 17 22 11 0 0 50 33 308
2014 Compliance, inspection and enforcement 19 36 17 16 12 0 0 55 28 425
2014 Communications or public affairs 27 41 12 14 5 1 0 69 19 120
2014 Access to information and privacy 19 48 21 13 0 0 0 67 13 15
2014 Security 18 39 23 12 7 1 0 58 20 92
2014 Science and technology 19 36 19 16 10 0 0 55 26 1086
2014 Library services 37 8 16 14 16 8 0 50 33 12
2014 Legal services 32 33 27 8 0 0 0 65 8 10
2014 Administration and operations 27 36 17 13 6 1 0 63 20 942
2014 Human resources 32 34 19 9 5 0 0 67 14 260
2014 Financial management 24 35 21 12 8 0 0 59 20 200
2014 Procurement 20 34 22 22 2 0 0 54 25 42
2014 Real property 21 40 18 14 7 1 0 61 21 163
2014 Materiel management 18 37 23 15 7 0 0 55 22 74
2014 Information management 24 35 19 14 6 2 0 60 20 123
2014 Information technology 21 28 21 16 12 1 0 50 29 196
2014 Internal audit 29 30 17 11 13 0 0 59 24 17
2014 Evaluation 32 57 5 6 0 0 0 89 6 18
2014 Other services to the public 26 33 21 11 10 0 0 59 20 548
2014 None of the above 24 33 19 12 11 1 1 57 23 848

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 29 19 13 5 1 0 62 19 76
2017 Federal regulators 30 43 10 11 6 0 0 72 17 250
2017 Compliance, inspection and enforcement 25 34 17 17 7 0 0 59 24 363
2017 Communications or public affairs 37 40 14 5 4 0 0 77 9 148
2017 Access to information and privacy 78 11 5 0 7 0 0 88 7 20
2017 Security 33 46 7 5 9 0 0 79 14 72
2017 Science and technology 33 40 13 10 4 0 0 73 14 1135
2017 Library services 44 56 0 0 0 0 0 100 0 12
2017 Legal services 39 29 24 0 8 0 0 68 8 13
2017 Administration and operations 38 35 16 8 3 0 0 73 10 818
2017 Human resources 47 35 10 5 3 0 0 82 8 248
2017 Financial management 40 39 11 7 3 0 0 79 9 215
2017 Procurement 17 51 19 9 4 0 0 68 13 37
2017 Real property 39 37 12 11 1 0 0 76 12 140
2017 Materiel management 46 23 14 11 6 0 0 69 17 60
2017 Information management 31 35 18 6 7 1 1 68 13 104
2017 Information technology 33 32 15 10 9 0 0 65 20 214
2017 Internal audit 67 20 13 0 0 0 0 87 0 15
2017 Evaluation 38 40 4 0 18 0 0 79 18 24
2017 Data sciences 35 34 16 13 3 0 0 68 16 107
2017 Policy 40 38 13 7 2 1 0 79 8 237
2017 Project management 42 35 13 8 2 0 0 77 11 327
2017 Other services to the public 29 28 22 13 8 0 0 57 21 335
2017 None of the above 23 33 20 14 10 0 0 55 24 629
2014 Client contact centre 9 38 29 19 3 1 0 48 23 101
2014 Federal regulators 16 35 16 22 10 0 0 51 33 308
2014 Compliance, inspection and enforcement 16 34 18 16 15 0 0 50 31 425
2014 Communications or public affairs 28 36 15 16 5 1 0 65 21 120
2014 Access to information and privacy 19 60 6 14 0 0 0 79 14 15
2014 Security 23 38 15 17 7 0 0 61 24 93
2014 Science and technology 17 36 18 18 10 0 0 54 28 1086
2014 Library services 29 24 17 22 8 0 0 53 30 12
2014 Legal services 32 41 19 8 0 0 0 73 8 10
2014 Administration and operations 26 37 17 14 5 0 0 63 19 942
2014 Human resources 33 36 16 9 5 0 0 69 14 260
2014 Financial management 24 39 19 12 6 0 0 63 18 200
2014 Procurement 18 46 21 13 2 0 0 64 15 42
2014 Real property 21 41 18 13 7 1 0 61 20 163
2014 Materiel management 16 35 22 14 12 1 0 51 27 74
2014 Information management 23 42 14 15 5 1 0 65 20 123
2014 Information technology 18 34 21 12 13 1 0 53 26 194
2014 Internal audit 23 36 17 11 13 0 0 59 24 17
2014 Evaluation 33 61 0 6 0 0 0 94 6 18
2014 Other services to the public 21 38 19 13 10 0 0 58 23 548
2014 None of the above 21 31 20 16 10 1 1 53 27 846

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 25 22 10 6 7 5 57 18 76
2017 Federal regulators 31 34 15 14 6 1 0 65 19 250
2017 Compliance, inspection and enforcement 26 32 15 13 11 3 0 60 25 363
2017 Communications or public affairs 32 34 20 7 5 1 0 67 12 150
2017 Access to information and privacy 68 15 10 7 0 0 0 84 7 20
2017 Security 30 35 19 8 4 0 4 68 12 72
2017 Science and technology 36 34 14 8 5 3 1 73 13 1134
2017 Library services 55 16 14 0 16 0 0 70 16 12
2017 Legal services 31 46 15 0 8 0 0 76 8 13
2017 Administration and operations 38 29 17 9 4 3 0 69 13 820
2017 Human resources 41 27 13 10 5 4 0 71 15 248
2017 Financial management 34 26 21 10 6 3 1 62 16 215
2017 Procurement 16 44 17 16 6 2 0 61 22 37
2017 Real property 31 31 18 15 2 2 1 64 18 140
2017 Materiel management 46 20 12 11 4 5 2 71 16 60
2017 Information management 27 28 23 7 9 6 0 58 18 103
2017 Information technology 26 27 17 13 11 6 0 56 26 214
2017 Internal audit 41 26 33 0 0 0 0 67 0 15
2017 Evaluation 31 24 12 0 4 11 18 78 5 24
2017 Data sciences 32 26 17 12 7 6 0 62 20 108
2017 Policy 32 27 25 8 3 5 0 62 12 237
2017 Project management 40 27 17 8 4 4 0 69 13 328
2017 Other services to the public 32 26 21 11 8 1 0 59 19 336
2017 None of the above 27 27 23 12 8 3 1 56 21 629
2014 Client contact centre 9 35 19 18 7 6 5 50 28 101
2014 Federal regulators 24 26 19 15 11 5 1 52 28 307
2014 Compliance, inspection and enforcement 21 27 22 14 14 2 1 49 29 425
2014 Communications or public affairs 31 23 21 14 8 3 0 56 22 120
2014 Access to information and privacy 19 43 6 25 0 6 0 66 27 15
2014 Security 16 33 26 12 10 1 2 51 23 93
2014 Science and technology 27 30 20 11 6 5 0 61 18 1086
2014 Library services 27 16 43 7 7 0 0 43 14 12
2014 Legal services 32 10 18 18 16 8 0 45 36 10
2014 Administration and operations 31 28 17 11 7 5 1 63 19 941
2014 Human resources 33 25 16 13 10 2 1 60 24 260
2014 Financial management 25 27 17 15 11 3 1 54 28 200
2014 Procurement 20 25 30 9 11 6 0 48 21 42
2014 Real property 27 30 22 11 8 1 0 58 20 163
2014 Materiel management 26 22 26 10 14 1 0 49 25 74
2014 Information management 23 29 24 10 8 7 0 55 19 123
2014 Information technology 22 25 22 14 11 4 1 50 27 196
2014 Internal audit 11 36 29 11 7 6 0 50 19 17
2014 Evaluation 38 33 19 10 0 0 0 71 10 18
2014 Other services to the public 30 23 23 11 6 4 2 56 19 547
2014 None of the above 28 23 19 14 10 3 3 55 25 847
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 28 48 24 76
2017 Federal regulators 25 41 34 250
2017 Compliance, inspection and enforcement 22 42 36 364
2017 Communications or public affairs 23 39 39 150
2017 Access to information and privacy 14 49 37 20
2017 Security 18 34 47 72
2017 Science and technology 17 56 28 1133
2017 Library services 35 42 23 12
2017 Legal services 16 54 31 13
2017 Administration and operations 28 38 35 819
2017 Human resources 24 43 33 249
2017 Financial management 37 31 33 214
2017 Procurement 21 47 32 36
2017 Real property 28 38 34 140
2017 Materiel management 21 52 27 60
2017 Information management 26 39 35 105
2017 Information technology 22 48 30 214
2017 Internal audit 40 20 40 15
2017 Evaluation 14 35 51 24
2017 Data sciences 28 47 25 108
2017 Policy 33 29 38 238
2017 Project management 26 40 35 328
2017 Other services to the public 19 43 38 336
2017 None of the above 18 50 32 630
2014 Client contact centre 32 38 30 100
2014 Federal regulators 24 35 41 308
2014 Compliance, inspection and enforcement 20 44 36 424
2014 Communications or public affairs 30 35 35 120
2014 Access to information and privacy 19 56 25 15
2014 Security 17 50 33 93
2014 Science and technology 17 54 29 1087
2014 Library services 19 34 47 12
2014 Legal services 33 49 18 10
2014 Administration and operations 29 36 34 942
2014 Human resources 39 26 34 260
2014 Financial management 36 27 37 199
2014 Procurement 40 36 24 42
2014 Real property 25 38 37 163
2014 Materiel management 24 42 34 74
2014 Information management 23 40 37 123
2014 Information technology 18 48 34 196
2014 Internal audit 30 41 29 17
2014 Evaluation 32 40 28 18
2014 Other services to the public 24 52 24 547
2014 None of the above 26 44 30 846

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 43 23 11 6 8 8 21
2017 Federal regulators 23 45 18 7 5 2 60
2017 Compliance, inspection and enforcement 22 34 30 6 3 5 72
2017 Communications or public affairs 3 52 25 0 12 8 34
2017 Security 18 24 21 10 16 10 21
2017 Science and technology 30 25 9 7 19 10 170
2017 Administration and operations 24 42 18 3 4 8 229
2017 Human resources 14 27 33 5 12 9 61
2017 Financial management 15 41 28 4 3 9 81
2017 Procurement 27 30 43 0 0 0 11
2017 Real property 19 34 28 4 11 4 40
2017 Materiel management 22 42 18 0 0 17 17
2017 Information management 15 13 29 3 40 0 25
2017 Information technology 26 27 34 2 7 4 48
2017 Data sciences 15 15 22 11 33 4 26
2017 Policy 6 36 35 1 11 11 81
2017 Project management 22 33 18 3 18 6 81
2017 Other services to the public 11 45 13 16 5 10 75
2017 None of the above 39 24 8 9 6 14 133
2014 Client contact centre 43 21 11 16 9999 9 28
2014 Federal regulators 10 36 28 16 9999 11 73
2014 Compliance, inspection and enforcement 26 36 17 13 9999 8 84
2014 Communications or public affairs 14 27 27 11 9999 20 35
2014 Security 28 33 23 16 9999 0 19
2014 Science and technology 42 26 11 9 9999 13 182
2014 Administration and operations 25 35 23 9 9999 8 277
2014 Human resources 18 22 31 9 9999 20 108
2014 Financial management 13 31 41 4 9999 11 74
2014 Procurement 24 12 45 7 9999 11 16
2014 Real property 30 23 30 13 9999 4 43
2014 Materiel management 37 18 30 0 9999 15 21
2014 Information management 25 21 13 18 9999 23 29
2014 Information technology 17 30 27 11 9999 15 37
2014 Other services to the public 32 30 8 14 9999 16 126
2014 None of the above 25 34 14 19 9999 7 234
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 18 82 76
2017 Federal regulators 19 81 250
2017 Compliance, inspection and enforcement 26 74 363
2017 Communications or public affairs 18 82 150
2017 Access to information and privacy 0 100 20
2017 Security 15 85 72
2017 Science and technology 16 84 1133
2017 Library services 0 100 12
2017 Administration and operations 21 79 819
2017 Human resources 11 89 249
2017 Financial management 17 83 215
2017 Procurement 18 82 37
2017 Real property 23 77 140
2017 Materiel management 25 75 60
2017 Information management 13 87 105
2017 Information technology 21 79 214
2017 Data sciences 18 82 108
2017 Policy 15 85 238
2017 Project management 14 86 328
2017 Other services to the public 23 77 334
2017 None of the above 23 77 630
2014 Client contact centre 14 86 100
2014 Federal regulators 16 84 307
2014 Compliance, inspection and enforcement 24 76 424
2014 Communications or public affairs 23 77 120
2014 Access to information and privacy 33 67 15
2014 Security 22 78 93
2014 Science and technology 14 86 1085
2014 Administration and operations 19 81 936
2014 Human resources 19 81 259
2014 Financial management 17 83 199
2014 Procurement 27 73 42
2014 Real property 17 83 163
2014 Materiel management 30 70 74
2014 Information management 19 81 123
2014 Information technology 13 87 194
2014 Internal audit 31 69 17
2014 Evaluation 0 100 18
2014 Other services to the public 27 73 548
2014 None of the above 21 79 844

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 15
2017 Federal regulators 40 46
2017 Compliance, inspection and enforcement 38 77
2017 Communications or public affairs 58 27
2017 Security 65 17
2017 Science and technology 47 162
2017 Administration and operations 59 162
2017 Human resources 45 28
2017 Financial management 38 38
2017 Procurement 51 10
2017 Real property 53 31
2017 Materiel management 59 16
2017 Information management 42 14
2017 Information technology 39 45
2017 Data sciences 46 21
2017 Policy 42 38
2017 Project management 42 47
2017 Other services to the public 58 74
2017 None of the above 46 119
2014 Client contact centre 46 17
2014 Federal regulators 42 50
2014 Compliance, inspection and enforcement 34 103
2014 Communications or public affairs 45 27
2014 Security 54 16
2014 Science and technology 43 154
2014 Administration and operations 46 173
2014 Human resources 68 45
2014 Financial management 50 31
2014 Procurement 61 11
2014 Real property 52 28
2014 Materiel management 44 17
2014 Information management 50 23
2014 Information technology 54 26
2014 Other services to the public 51 130
2014 None of the above 40 164

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 80 15
2017 Federal regulators 62 46
2017 Compliance, inspection and enforcement 69 77
2017 Communications or public affairs 58 27
2017 Security 69 17
2017 Science and technology 62 162
2017 Administration and operations 59 162
2017 Human resources 66 28
2017 Financial management 74 38
2017 Procurement 70 10
2017 Real property 57 31
2017 Materiel management 52 16
2017 Information management 78 14
2017 Information technology 70 45
2017 Data sciences 56 21
2017 Policy 69 38
2017 Project management 72 47
2017 Other services to the public 81 74
2017 None of the above 62 119
2014 Client contact centre 54 17
2014 Federal regulators 73 50
2014 Compliance, inspection and enforcement 70 103
2014 Communications or public affairs 55 27
2014 Security 70 16
2014 Science and technology 69 154
2014 Administration and operations 56 173
2014 Human resources 43 45
2014 Financial management 60 31
2014 Procurement 54 11
2014 Real property 52 28
2014 Materiel management 70 17
2014 Information management 51 23
2014 Information technology 46 26
2014 Other services to the public 70 130
2014 None of the above 71 164

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 46
2017 Compliance, inspection and enforcement 8 77
2017 Science and technology 4 162
2017 Administration and operations 17 162
2017 Financial management 13 38
2017 Materiel management 33 16
2017 Information management 0 14
2017 Other services to the public 11 74
2017 None of the above 6 119
2014 Federal regulators 15 50
2014 Compliance, inspection and enforcement 15 103
2014 Communications or public affairs 0 27
2014 Science and technology 7 154
2014 Administration and operations 7 173
2014 Human resources 15 45
2014 Materiel management 0 17
2014 Other services to the public 7 130
2014 None of the above 12 164

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 15
2017 Federal regulators 12 46
2017 Compliance, inspection and enforcement 9 77
2017 Communications or public affairs 0 27
2017 Science and technology 0 162
2017 Administration and operations 0 162
2017 Human resources 0 28
2017 Financial management 0 38
2017 Procurement 0 10
2017 Real property 0 31
2017 Materiel management 0 16
2017 Information management 0 14
2017 Information technology 0 45
2017 Data sciences 0 21
2017 Policy 0 38
2017 Project management 0 47
2017 Other services to the public 0 74
2017 None of the above 0 119
2014 Client contact centre 0 17
2014 Compliance, inspection and enforcement 8 103
2014 Communications or public affairs 0 27
2014 Security 0 16
2014 Administration and operations 0 173
2014 Human resources 0 45
2014 Financial management 0 31
2014 Procurement 0 11
2014 Real property 0 28
2014 Materiel management 0 17
2014 Information management 0 23
2014 Information technology 0 26
2014 Other services to the public 0 130
2014 None of the above 0 164

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 15
2017 Federal regulators 0 46
2017 Compliance, inspection and enforcement 8 77
2017 Science and technology 13 162
2017 Administration and operations 10 162
2017 Financial management 0 38
2017 Procurement 0 10
2017 Real property 25 31
2017 Materiel management 0 16
2017 Data sciences 0 21
2017 Other services to the public 11 74
2017 None of the above 3 119
2014 Client contact centre 0 17
2014 Compliance, inspection and enforcement 7 103
2014 Human resources 0 45
2014 None of the above 7 164

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 15
2017 Federal regulators 22 46
2017 Compliance, inspection and enforcement 20 77
2017 Science and technology 11 162
2017 Administration and operations 7 162
2017 Financial management 0 38
2017 Procurement 0 10
2017 Materiel management 0 16
2017 Information management 0 14
2017 Information technology 0 45
2017 Data sciences 0 21
2017 Other services to the public 9 74
2017 None of the above 6 119
2014 Federal regulators 29 50
2014 Compliance, inspection and enforcement 22 103
2014 Science and technology 7 154
2014 Administration and operations 6 173
2014 Human resources 0 45
2014 Procurement 0 11
2014 Information technology 0 26
2014 Other services to the public 11 130
2014 None of the above 6 164

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 27
2017 Science and technology 3 162
2017 Procurement 0 10
2017 Materiel management 0 16
2017 Information management 0 14
2017 Project management 10 47
2014 Security 0 16
2014 Science and technology 3 154
2014 Administration and operations 7 173
2014 Information management 0 23
2014 Other services to the public 4 130
2014 None of the above 6 164

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 15
2017 Federal regulators 43 46
2017 Compliance, inspection and enforcement 39 77
2017 Communications or public affairs 70 28
2017 Security 60 17
2017 Science and technology 50 162
2017 Administration and operations 46 163
2017 Human resources 37 28
2017 Financial management 29 38
2017 Procurement 70 10
2017 Real property 43 31
2017 Materiel management 54 16
2017 Information management 49 14
2017 Information technology 39 45
2017 Data sciences 44 21
2017 Policy 40 38
2017 Project management 39 47
2017 Other services to the public 42 74
2017 None of the above 45 119
2014 Client contact centre 38 17
2014 Federal regulators 42 50
2014 Compliance, inspection and enforcement 44 103
2014 Communications or public affairs 54 27
2014 Security 43 16
2014 Science and technology 38 153
2014 Administration and operations 37 174
2014 Human resources 50 45
2014 Financial management 54 31
2014 Procurement 61 11
2014 Real property 55 28
2014 Information management 38 23
2014 Information technology 51 26
2014 Other services to the public 56 130
2014 None of the above 39 164

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 44 46
2017 Compliance, inspection and enforcement 50 77
2017 Communications or public affairs 53 28
2017 Security 52 17
2017 Science and technology 40 162
2017 Administration and operations 36 163
2017 Human resources 36 28
2017 Financial management 29 38
2017 Real property 45 31
2017 Materiel management 57 16
2017 Information technology 48 45
2017 Data sciences 33 21
2017 Policy 37 38
2017 Project management 52 47
2017 Other services to the public 41 74
2017 None of the above 37 119
2014 Client contact centre 31 17
2014 Federal regulators 48 50
2014 Compliance, inspection and enforcement 46 103
2014 Communications or public affairs 21 27
2014 Security 54 16
2014 Science and technology 46 153
2014 Administration and operations 40 174
2014 Human resources 29 45
2014 Financial management 33 31
2014 Real property 45 28
2014 Materiel management 35 17
2014 Information management 39 23
2014 Information technology 29 26
2014 Other services to the public 50 130
2014 None of the above 41 164

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 40 46
2017 Compliance, inspection and enforcement 37 77
2017 Communications or public affairs 44 28
2017 Security 58 17
2017 Science and technology 44 162
2017 Administration and operations 38 163
2017 Human resources 29 28
2017 Financial management 53 38
2017 Real property 59 31
2017 Materiel management 55 16
2017 Information management 45 14
2017 Information technology 46 45
2017 Data sciences 26 21
2017 Policy 56 38
2017 Project management 54 47
2017 Other services to the public 55 74
2017 None of the above 38 119
2014 Client contact centre 49 17
2014 Federal regulators 32 50
2014 Compliance, inspection and enforcement 44 103
2014 Communications or public affairs 39 27
2014 Security 31 16
2014 Science and technology 48 153
2014 Administration and operations 37 174
2014 Human resources 40 45
2014 Financial management 46 31
2014 Procurement 62 11
2014 Real property 57 28
2014 Materiel management 39 17
2014 Information management 30 23
2014 Information technology 45 26
2014 Other services to the public 41 130
2014 None of the above 37 164

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 15
2017 Federal regulators 32 46
2017 Compliance, inspection and enforcement 21 77
2017 Communications or public affairs 50 28
2017 Security 53 17
2017 Science and technology 30 162
2017 Administration and operations 43 163
2017 Human resources 46 28
2017 Financial management 55 38
2017 Procurement 51 10
2017 Real property 38 31
2017 Materiel management 58 16
2017 Information management 39 14
2017 Information technology 52 45
2017 Data sciences 25 21
2017 Policy 39 38
2017 Project management 43 47
2017 Other services to the public 37 74
2017 None of the above 31 119
2014 Client contact centre 34 17
2014 Federal regulators 33 50
2014 Compliance, inspection and enforcement 31 103
2014 Communications or public affairs 24 27
2014 Security 59 16
2014 Science and technology 38 153
2014 Administration and operations 38 174
2014 Human resources 40 45
2014 Financial management 45 31
2014 Procurement 45 11
2014 Real property 41 28
2014 Materiel management 54 17
2014 Information management 35 23
2014 Information technology 23 26
2014 Other services to the public 47 130
2014 None of the above 40 164

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 42 46
2017 Compliance, inspection and enforcement 31 77
2017 Communications or public affairs 41 28
2017 Security 54 17
2017 Science and technology 37 162
2017 Administration and operations 34 163
2017 Human resources 23 28
2017 Financial management 40 38
2017 Real property 52 31
2017 Materiel management 51 16
2017 Information technology 35 45
2017 Data sciences 22 21
2017 Policy 39 38
2017 Project management 44 47
2017 Other services to the public 20 74
2017 None of the above 23 119
2014 Federal regulators 39 50
2014 Compliance, inspection and enforcement 41 103
2014 Communications or public affairs 18 27
2014 Security 22 16
2014 Science and technology 37 153
2014 Administration and operations 25 174
2014 Human resources 17 45
2014 Financial management 39 31
2014 Real property 42 28
2014 Information management 20 23
2014 Information technology 34 26
2014 Other services to the public 27 130
2014 None of the above 23 164

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 68 15
2017 Federal regulators 75 46
2017 Compliance, inspection and enforcement 59 77
2017 Communications or public affairs 50 28
2017 Security 43 17
2017 Science and technology 53 162
2017 Administration and operations 55 163
2017 Human resources 49 28
2017 Financial management 60 38
2017 Procurement 61 10
2017 Real property 55 31
2017 Materiel management 63 16
2017 Information management 58 14
2017 Information technology 46 45
2017 Data sciences 61 21
2017 Policy 68 38
2017 Project management 52 47
2017 Other services to the public 84 74
2017 None of the above 65 119
2014 Client contact centre 41 17
2014 Federal regulators 59 50
2014 Compliance, inspection and enforcement 61 103
2014 Communications or public affairs 58 27
2014 Security 61 16
2014 Science and technology 54 153
2014 Administration and operations 48 174
2014 Human resources 67 45
2014 Financial management 73 31
2014 Procurement 77 11
2014 Real property 58 28
2014 Materiel management 58 17
2014 Information management 56 23
2014 Information technology 51 26
2014 Other services to the public 61 130
2014 None of the above 50 164

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 49 15
2017 Federal regulators 52 46
2017 Compliance, inspection and enforcement 44 77
2017 Communications or public affairs 29 28
2017 Security 69 17
2017 Science and technology 28 162
2017 Administration and operations 47 163
2017 Human resources 39 28
2017 Financial management 58 38
2017 Real property 33 31
2017 Materiel management 43 16
2017 Information technology 44 45
2017 Data sciences 36 21
2017 Policy 37 38
2017 Project management 35 47
2017 Other services to the public 28 74
2017 None of the above 34 119
2014 Federal regulators 27 50
2014 Compliance, inspection and enforcement 33 103
2014 Communications or public affairs 32 27
2014 Security 44 16
2014 Science and technology 30 153
2014 Administration and operations 31 174
2014 Human resources 45 45
2014 Financial management 42 31
2014 Procurement 53 11
2014 Real property 26 28
2014 Information management 29 23
2014 Information technology 34 26
2014 Other services to the public 41 130
2014 None of the above 35 164

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 15
2017 Federal regulators 0 46
2017 Compliance, inspection and enforcement 21 77
2017 Communications or public affairs 0 28
2017 Security 0 17
2017 Human resources 0 28
2017 Financial management 0 38
2017 Procurement 0 10
2017 Real property 0 31
2017 Materiel management 0 16
2017 Data sciences 0 21
2017 Policy 0 38
2017 Project management 0 47
2014 Client contact centre 0 17
2014 Communications or public affairs 0 27
2014 Security 0 16
2014 Procurement 0 11
2014 Real property 0 28
2014 Materiel management 0 17
2014 Information management 0 23

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 16 46
2017 Compliance, inspection and enforcement 8 77
2017 Science and technology 8 162
2017 Administration and operations 8 163
2017 Procurement 0 10
2017 Materiel management 0 16
2017 Information management 0 14
2017 Other services to the public 18 74
2017 None of the above 9 119
2014 Compliance, inspection and enforcement 8 103
2014 Security 0 16
2014 Science and technology 9 153
2014 Administration and operations 8 174
2014 Procurement 0 11
2014 Other services to the public 7 130
2014 None of the above 6 164

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 13 46
2017 Compliance, inspection and enforcement 26 77
2017 Communications or public affairs 18 28
2017 Science and technology 13 162
2017 Administration and operations 10 163
2017 Human resources 0 28
2017 Financial management 13 38
2017 Information technology 16 45
2017 Data sciences 21 21
2017 Project management 10 47
2017 Other services to the public 9 74
2017 None of the above 13 119
2014 Federal regulators 12 50
2014 Compliance, inspection and enforcement 23 103
2014 Science and technology 17 153
2014 Administration and operations 9 174
2014 Human resources 16 45
2014 Other services to the public 20 130
2014 None of the above 17 164

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 15
2017 Federal regulators 49 46
2017 Compliance, inspection and enforcement 37 77
2017 Communications or public affairs 62 28
2017 Security 51 17
2017 Science and technology 40 162
2017 Administration and operations 43 163
2017 Human resources 48 28
2017 Financial management 56 38
2017 Procurement 51 10
2017 Real property 50 31
2017 Materiel management 43 16
2017 Information management 35 14
2017 Information technology 61 45
2017 Data sciences 30 21
2017 Policy 50 38
2017 Project management 56 47
2017 Other services to the public 60 74
2017 None of the above 49 119
2014 Client contact centre 60 17
2014 Federal regulators 53 50
2014 Compliance, inspection and enforcement 49 103
2014 Communications or public affairs 30 27
2014 Security 53 16
2014 Science and technology 49 153
2014 Administration and operations 44 174
2014 Human resources 44 45
2014 Financial management 39 31
2014 Real property 34 28
2014 Materiel management 43 17
2014 Information management 38 23
2014 Information technology 27 26
2014 Other services to the public 52 130
2014 None of the above 45 164

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 47 15
2017 Federal regulators 43 46
2017 Compliance, inspection and enforcement 38 77
2017 Communications or public affairs 53 28
2017 Security 51 17
2017 Science and technology 35 162
2017 Administration and operations 34 163
2017 Human resources 23 28
2017 Financial management 32 38
2017 Procurement 49 10
2017 Real property 29 31
2017 Information technology 35 45
2017 Policy 24 38
2017 Project management 27 47
2017 Other services to the public 46 74
2017 None of the above 39 119
2014 Federal regulators 31 50
2014 Compliance, inspection and enforcement 44 103
2014 Communications or public affairs 23 27
2014 Security 41 16
2014 Science and technology 24 153
2014 Administration and operations 31 174
2014 Human resources 31 45
2014 Financial management 30 31
2014 Real property 28 28
2014 Information technology 24 26
2014 Other services to the public 58 130
2014 None of the above 40 164

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 10 77
2017 Science and technology 8 162
2017 Administration and operations 17 163
2017 Financial management 13 38
2017 Information technology 15 45
2017 Policy 13 38
2017 Other services to the public 10 74
2017 None of the above 14 119
2014 Federal regulators 12 50
2014 Compliance, inspection and enforcement 9 103
2014 Science and technology 14 153
2014 Administration and operations 8 174
2014 Human resources 20 45
2014 Procurement 0 11
2014 Other services to the public 8 130
2014 None of the above 21 164

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 63 15
2017 Federal regulators 53 46
2017 Compliance, inspection and enforcement 64 77
2017 Communications or public affairs 51 27
2017 Security 65 17
2017 Science and technology 49 162
2017 Administration and operations 60 163
2017 Human resources 45 28
2017 Financial management 58 38
2017 Procurement 50 10
2017 Real property 57 31
2017 Materiel management 58 16
2017 Information management 39 14
2017 Information technology 50 45
2017 Data sciences 47 21
2017 Policy 45 38
2017 Project management 55 47
2017 Other services to the public 40 74
2017 None of the above 40 119
2014 Client contact centre 40 17
2014 Federal regulators 50 50
2014 Compliance, inspection and enforcement 46 103
2014 Communications or public affairs 35 27
2014 Security 37 16
2014 Science and technology 49 154
2014 Administration and operations 47 174
2014 Human resources 55 45
2014 Financial management 60 31
2014 Procurement 92 11
2014 Real property 62 28
2014 Information management 49 23
2014 Information technology 55 26
2014 Other services to the public 53 130
2014 None of the above 46 164

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 15
2017 Federal regulators 45 46
2017 Compliance, inspection and enforcement 26 77
2017 Communications or public affairs 23 27
2017 Security 54 17
2017 Science and technology 17 162
2017 Administration and operations 31 163
2017 Human resources 21 28
2017 Financial management 20 38
2017 Real property 31 31
2017 Information technology 15 45
2017 Data sciences 33 21
2017 Policy 40 38
2017 Project management 27 47
2017 Other services to the public 42 74
2017 None of the above 33 119
2014 Client contact centre 31 17
2014 Federal regulators 47 50
2014 Compliance, inspection and enforcement 38 103
2014 Communications or public affairs 22 27
2014 Security 24 16
2014 Science and technology 31 154
2014 Administration and operations 21 174
2014 Human resources 43 45
2014 Financial management 33 31
2014 Procurement 53 11
2014 Real property 29 28
2014 Information technology 40 26
2014 Other services to the public 41 130
2014 None of the above 28 164

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 15
2017 Federal regulators 16 46
2017 Compliance, inspection and enforcement 26 77
2017 Science and technology 7 162
2017 Administration and operations 12 163
2017 Financial management 19 38
2017 Materiel management 28 16
2017 Information technology 15 45
2017 Policy 13 38
2017 Other services to the public 7 74
2017 None of the above 7 119
2014 Federal regulators 15 50
2014 Compliance, inspection and enforcement 13 103
2014 Science and technology 11 154
2014 Administration and operations 13 174
2014 Financial management 24 31
2014 Materiel management 0 17
2014 Information management 0 23
2014 Other services to the public 9 130
2014 None of the above 9 164

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 46
2017 Compliance, inspection and enforcement 25 77
2017 Security 41 17
2017 Science and technology 16 162
2017 Administration and operations 14 163
2017 Financial management 18 38
2017 Procurement 81 10
2017 Real property 22 31
2017 Materiel management 44 16
2017 Information technology 32 45
2017 Project management 20 47
2017 Other services to the public 17 74
2017 None of the above 20 119
2014 Federal regulators 30 50
2014 Compliance, inspection and enforcement 29 103
2014 Science and technology 22 154
2014 Administration and operations 17 174
2014 Procurement 55 11
2014 Other services to the public 19 130
2014 None of the above 16 164

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 18 77
2017 Science and technology 9 162
2017 Administration and operations 12 163
2017 Financial management 24 38
2017 Real property 16 31
2017 Materiel management 33 16
2017 Information technology 11 45
2017 Other services to the public 13 74
2017 None of the above 15 119
2014 Federal regulators 15 50
2014 Compliance, inspection and enforcement 11 103
2014 Science and technology 17 154
2014 Administration and operations 11 174
2014 Human resources 9 45
2014 Financial management 14 31
2014 Information technology 19 26
2014 Other services to the public 11 130
2014 None of the above 9 164

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 13 77
2017 Communications or public affairs 0 27
2017 Science and technology 4 162
2017 Administration and operations 5 163
2017 Data sciences 0 21
2017 Other services to the public 3 74
2014 Federal regulators 15 50
2014 Compliance, inspection and enforcement 17 103
2014 Science and technology 5 154
2014 Administration and operations 6 174
2014 Financial management 0 31
2014 Materiel management 0 17
2014 Information management 0 23
2014 Other services to the public 8 130
2014 None of the above 5 164

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 14 77
2017 Security 0 17
2017 Science and technology 12 162
2017 Administration and operations 14 163
2017 Human resources 19 28
2017 Materiel management 0 16
2017 Policy 13 38
2017 Other services to the public 10 74
2017 None of the above 14 119
2014 Federal regulators 22 50
2014 Compliance, inspection and enforcement 24 103
2014 Communications or public affairs 16 27
2014 Science and technology 19 154
2014 Administration and operations 17 174
2014 Information technology 23 26
2014 Other services to the public 24 130
2014 None of the above 20 164

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 11 46
2017 Compliance, inspection and enforcement 6 77
2017 Security 0 17
2017 Science and technology 8 162
2017 Administration and operations 20 163
2017 Procurement 0 10
2017 Information management 0 14
2017 Information technology 17 45
2017 Data sciences 0 21
2017 Policy 14 38
2017 Project management 14 47
2017 Other services to the public 8 74
2017 None of the above 11 119
2014 Federal regulators 13 50
2014 Compliance, inspection and enforcement 10 103
2014 Science and technology 9 154
2014 Administration and operations 11 174
2014 Human resources 11 45
2014 Financial management 15 31
2014 Procurement 0 11
2014 Other services to the public 13 130
2014 None of the above 14 164

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 31 15
2017 Federal regulators 21 46
2017 Compliance, inspection and enforcement 23 77
2017 Communications or public affairs 38 27
2017 Security 29 17
2017 Science and technology 34 162
2017 Administration and operations 19 163
2017 Human resources 32 28
2017 Financial management 14 38
2017 Procurement 0 10
2017 Real property 16 31
2017 Materiel management 33 16
2017 Information management 47 14
2017 Information technology 29 45
2017 Data sciences 39 21
2017 Policy 24 38
2017 Project management 33 47
2017 Other services to the public 33 74
2017 None of the above 34 119
2014 Federal regulators 19 50
2014 Compliance, inspection and enforcement 17 103
2014 Communications or public affairs 30 27
2014 Science and technology 29 154
2014 Administration and operations 27 174
2014 Human resources 28 45
2014 Financial management 18 31
2014 Real property 21 28
2014 Materiel management 58 17
2014 Information management 35 23
2014 Information technology 18 26
2014 Other services to the public 23 130
2014 None of the above 29 164

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 14 45
2017 Compliance, inspection and enforcement 14 65
2017 Science and technology 9 154
2017 Administration and operations 12 154
2017 Human resources 18 27
2017 Real property 13 29
2017 Materiel management 0 12
2017 Policy 14 36
2017 Other services to the public 14 68
2017 None of the above 21 117
2014 Client contact centre 0 15
2014 Federal regulators 14 43
2014 Compliance, inspection and enforcement 17 87
2014 Science and technology 12 146
2014 Administration and operations 10 163
2014 Human resources 23 43
2014 Information technology 23 25
2014 Other services to the public 15 116
2014 None of the above 14 154

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 18 45
2017 Compliance, inspection and enforcement 12 65
2017 Communications or public affairs 20 27
2017 Science and technology 27 154
2017 Administration and operations 13 154
2017 Human resources 32 27
2017 Real property 14 29
2017 Materiel management 0 12
2017 Information technology 17 41
2017 Data sciences 24 21
2017 Policy 16 36
2017 Project management 24 45
2017 Other services to the public 21 68
2017 None of the above 17 117
2014 Federal regulators 26 43
2014 Compliance, inspection and enforcement 12 87
2014 Science and technology 19 146
2014 Administration and operations 18 163
2014 Human resources 10 43
2014 Financial management 15 31
2014 Real property 27 26
2014 Information management 27 23
2014 Other services to the public 21 116
2014 None of the above 18 154

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Compliance, inspection and enforcement 11 65
2017 Communications or public affairs 0 27
2017 Science and technology 13 154
2017 Administration and operations 11 154
2017 Materiel management 0 12
2017 Information technology 12 41
2017 Data sciences 0 21
2017 Other services to the public 12 68
2017 None of the above 8 117
2014 Client contact centre 0 15
2014 Compliance, inspection and enforcement 9 87
2014 Science and technology 11 146
2014 Administration and operations 7 163
2014 Human resources 23 43
2014 Information technology 19 25
2014 Other services to the public 12 116
2014 None of the above 13 154

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 45
2017 Compliance, inspection and enforcement 16 65
2017 Communications or public affairs 0 27
2017 Security 0 16
2017 Science and technology 8 154
2017 Administration and operations 16 154
2017 Materiel management 0 12
2017 Information management 0 12
2017 Other services to the public 13 68
2017 None of the above 7 117
2014 Client contact centre 0 15
2014 Federal regulators 14 43
2014 Security 0 14
2014 Science and technology 6 146
2014 Administration and operations 6 163
2014 Human resources 21 43
2014 Other services to the public 14 116
2014 None of the above 10 154

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Federal regulators 16 45
2017 Compliance, inspection and enforcement 5 65
2017 Science and technology 12 154
2017 Administration and operations 20 154
2017 Information management 0 12
2017 Other services to the public 5 68
2017 None of the above 20 117
2014 Client contact centre 0 15
2014 Compliance, inspection and enforcement 8 87
2014 Science and technology 8 146
2014 Administration and operations 10 163
2014 Human resources 15 43
2014 Other services to the public 13 116
2014 None of the above 8 154

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 16 45
2017 Security 32 16
2017 Science and technology 8 154
2017 Administration and operations 12 154
2017 Human resources 21 27
2017 Materiel management 0 12
2017 Project management 18 45
2017 Other services to the public 8 68
2017 None of the above 21 117
2014 Client contact centre 0 15
2014 Compliance, inspection and enforcement 11 87
2014 Communications or public affairs 16 26
2014 Science and technology 6 146
2014 Administration and operations 11 163
2014 Human resources 11 43
2014 Other services to the public 16 116
2014 None of the above 12 154

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 10 45
2017 Science and technology 11 154
2017 Administration and operations 20 154
2017 Human resources 21 27
2017 Financial management 33 34
2017 Information technology 16 41
2017 Policy 17 36
2017 Project management 20 45
2017 None of the above 5 117
2014 Client contact centre 0 15
2014 Federal regulators 11 43
2014 Security 0 14
2014 Science and technology 7 146
2014 Administration and operations 11 163
2014 Financial management 27 31
2014 Information management 27 23
2014 Other services to the public 10 116
2014 None of the above 13 154

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 21 65
2017 Science and technology 4 154
2017 Administration and operations 10 154
2017 Real property 0 29
2017 Information technology 22 41
2017 Project management 14 45
2017 Other services to the public 29 68
2017 None of the above 4 117
2014 Compliance, inspection and enforcement 9 87
2014 Science and technology 8 146
2014 Administration and operations 8 163
2014 Other services to the public 15 116
2014 None of the above 11 154

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 65
2017 Science and technology 5 154
2017 Administration and operations 9 154
2017 Financial management 17 34
2017 Information technology 19 41
2017 None of the above 8 117
2014 Client contact centre 0 15
2014 Compliance, inspection and enforcement 12 87
2014 Science and technology 9 146
2014 Administration and operations 10 163
2014 Human resources 10 43
2014 Materiel management 0 17
2014 Information management 0 23
2014 Other services to the public 12 116
2014 None of the above 12 154

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 21 45
2017 Compliance, inspection and enforcement 35 65
2017 Communications or public affairs 42 27
2017 Security 43 16
2017 Science and technology 23 154
2017 Administration and operations 22 154
2017 Human resources 20 27
2017 Financial management 35 34
2017 Materiel management 44 12
2017 Information technology 35 41
2017 Data sciences 22 21
2017 Policy 39 36
2017 Project management 34 45
2017 Other services to the public 30 68
2017 None of the above 15 117
2014 Client contact centre 49 15
2014 Federal regulators 32 43
2014 Compliance, inspection and enforcement 26 87
2014 Communications or public affairs 21 26
2014 Science and technology 30 146
2014 Administration and operations 20 163
2014 Human resources 21 43
2014 Financial management 36 31
2014 Real property 22 26
2014 Information management 22 23
2014 Information technology 32 25
2014 Other services to the public 29 116
2014 None of the above 19 154

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 5 154
2017 Administration and operations 8 154
2017 Materiel management 0 12
2017 Project management 14 45
2017 Other services to the public 19 68
2017 None of the above 5 117
2014 Compliance, inspection and enforcement 7 87
2014 Communications or public affairs 0 26
2014 Science and technology 7 146
2014 Administration and operations 6 163
2014 Other services to the public 8 116
2014 None of the above 6 154

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 57 12
2017 Federal regulators 47 45
2017 Compliance, inspection and enforcement 54 65
2017 Communications or public affairs 54 27
2017 Security 64 16
2017 Science and technology 43 154
2017 Administration and operations 32 154
2017 Financial management 58 34
2017 Real property 53 29
2017 Materiel management 52 12
2017 Information management 50 12
2017 Information technology 48 41
2017 Data sciences 36 21
2017 Policy 50 36
2017 Project management 41 45
2017 Other services to the public 60 68
2017 None of the above 33 117
2014 Client contact centre 52 15
2014 Federal regulators 46 43
2014 Compliance, inspection and enforcement 43 87
2014 Communications or public affairs 43 26
2014 Security 49 14
2014 Science and technology 51 146
2014 Administration and operations 40 163
2014 Human resources 31 43
2014 Financial management 33 31
2014 Real property 44 26
2014 Materiel management 56 17
2014 Information management 56 23
2014 Information technology 44 25
2014 Other services to the public 53 116
2014 None of the above 35 154

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 45
2017 Communications or public affairs 0 27
2017 Science and technology 0 154
2017 Human resources 0 27
2017 Real property 0 29
2017 Materiel management 0 12
2017 Information management 0 12
2017 Data sciences 0 21
2017 Policy 0 36
2017 Project management 0 45
2014 Client contact centre 0 15
2014 Federal regulators 0 43
2014 Compliance, inspection and enforcement 0 87
2014 Communications or public affairs 0 26
2014 Security 0 14
2014 Human resources 0 43
2014 Financial management 0 31
2014 Real property 0 26
2014 Materiel management 0 17
2014 Information management 0 23
2014 Information technology 0 25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 12
2017 Federal regulators 43 45
2017 Compliance, inspection and enforcement 63 65
2017 Communications or public affairs 72 27
2017 Security 44 16
2017 Science and technology 50 154
2017 Administration and operations 49 154
2017 Human resources 33 27
2017 Financial management 65 34
2017 Real property 78 29
2017 Materiel management 77 12
2017 Information management 75 12
2017 Information technology 57 41
2017 Data sciences 34 21
2017 Policy 53 36
2017 Project management 58 45
2017 Other services to the public 65 68
2017 None of the above 47 117
2014 Client contact centre 68 15
2014 Federal regulators 63 43
2014 Compliance, inspection and enforcement 64 87
2014 Communications or public affairs 44 26
2014 Science and technology 54 146
2014 Administration and operations 54 163
2014 Human resources 38 43
2014 Financial management 60 31
2014 Real property 67 26
2014 Materiel management 78 17
2014 Information management 49 23
2014 Information technology 37 25
2014 Other services to the public 61 116
2014 None of the above 60 154

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Communications or public affairs 0 27
2017 Security 0 16
2017 Science and technology 0 154
2017 Human resources 0 27
2017 Financial management 0 34
2017 Materiel management 0 12
2017 Information management 0 12
2017 Policy 0 36
2017 Project management 0 45
2017 Other services to the public 0 68
2017 None of the above 0 117

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 14 45
2017 Compliance, inspection and enforcement 6 65
2017 Science and technology 10 154
2017 Administration and operations 22 154
2017 Human resources 18 27
2017 Real property 14 29
2017 Information technology 12 41
2017 Policy 28 36
2017 Other services to the public 7 68
2017 None of the above 7 117
2014 Federal regulators 14 43
2014 Compliance, inspection and enforcement 12 87
2014 Science and technology 15 146
2014 Administration and operations 14 163
2014 Human resources 25 43
2014 Other services to the public 7 116
2014 None of the above 12 154

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 100 0 15
2017 Federal regulators 100 0 46
2017 Compliance, inspection and enforcement 98 2 77
2017 Communications or public affairs 93 7 28
2017 Security 89 11 17
2017 Science and technology 97 3 162
2017 Administration and operations 90 10 163
2017 Human resources 90 10 28
2017 Financial management 86 14 38
2017 Real property 86 14 32
2017 Materiel management 89 11 16
2017 Information management 100 0 14
2017 Information technology 83 17 45
2017 Data sciences 95 5 21
2017 Policy 89 11 38
2017 Project management 94 6 47
2017 Other services to the public 99 1 74
2017 None of the above 89 11 119

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 26 16 6 5 22 7 61 16 76
2017 Federal regulators 13 16 20 11 11 25 4 40 32 250
2017 Compliance, inspection and enforcement 17 20 22 9 14 13 4 45 28 363
2017 Communications or public affairs 15 14 22 10 6 29 5 43 23 149
2017 Access to information and privacy 25 29 21 0 0 19 6 72 0 20
2017 Security 33 13 23 6 10 12 3 55 18 72
2017 Science and technology 14 21 17 8 9 24 7 51 25 1134
2017 Library services 16 0 14 0 0 37 33 53 0 12
2017 Legal services 7 23 22 8 16 23 0 39 32 13
2017 Administration and operations 17 21 20 9 7 19 7 52 22 818
2017 Human resources 24 23 17 5 3 24 4 66 10 249
2017 Financial management 15 16 19 9 9 21 10 45 27 215
2017 Procurement 17 7 45 9 8 9 6 28 19 37
2017 Real property 17 21 19 8 9 18 8 52 22 140
2017 Materiel management 16 25 27 6 9 14 4 50 18 60
2017 Information management 16 19 21 7 4 27 6 52 17 104
2017 Information technology 15 16 19 9 10 23 8 44 27 214
2017 Internal audit 28 0 20 20 0 20 13 41 29 15
2017 Evaluation 4 10 14 0 23 46 3 28 45 24
2017 Data sciences 17 12 17 5 9 31 9 48 24 108
2017 Policy 12 11 19 6 6 36 10 43 22 238
2017 Project management 15 23 22 4 5 23 8 56 13 328
2017 Other services to the public 16 21 26 12 10 12 3 43 26 335
2017 None of the above 16 21 24 11 9 16 3 46 24 631
2014 Client contact centre 6 33 14 13 8 19 6 53 28 101
2014 Federal regulators 17 17 22 6 10 24 5 47 22 307
2014 Compliance, inspection and enforcement 13 23 21 9 15 17 3 45 29 425
2014 Communications or public affairs 12 22 20 10 6 24 6 49 23 120
2014 Access to information and privacy 13 19 19 6 22 20 0 40 36 15
2014 Security 13 19 30 9 8 18 3 40 22 92
2014 Science and technology 14 22 19 8 7 24 6 51 21 1087
2014 Library services 0 31 8 0 0 50 10 79 0 12
2014 Legal services 21 18 27 0 0 25 8 59 0 10
2014 Administration and operations 18 23 18 10 5 21 5 55 20 941
2014 Human resources 18 25 20 8 5 18 6 57 17 260
2014 Financial management 12 18 25 5 9 24 8 43 20 200
2014 Procurement 9 23 14 21 6 22 4 44 37 42
2014 Real property 16 23 18 11 6 19 7 54 22 163
2014 Materiel management 9 22 18 21 8 19 4 40 37 74
2014 Information management 12 18 17 10 3 33 7 51 21 123
2014 Information technology 12 21 22 4 5 29 7 52 13 197
2014 Internal audit 6 18 17 0 19 40 0 40 32 17
2014 Evaluation 5 17 6 8 0 48 16 62 22 18
2014 Other services to the public 14 28 23 11 11 10 3 48 25 546
2014 None of the above 13 23 22 9 10 20 4 47 24 846

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 39 13 4 4 9 0 78 8 76
2017 Federal regulators 27 27 22 10 7 7 0 58 19 250
2017 Compliance, inspection and enforcement 27 31 18 9 10 4 0 61 20 363
2017 Communications or public affairs 25 30 21 6 5 12 1 64 12 150
2017 Access to information and privacy 35 34 21 0 0 10 0 76 0 20
2017 Security 40 32 14 7 4 4 0 74 12 72
2017 Science and technology 27 35 16 7 5 9 1 69 13 1133
2017 Library services 30 35 14 7 0 7 7 75 8 12
2017 Legal services 15 41 22 0 0 22 0 72 0 13
2017 Administration and operations 29 33 16 8 4 7 3 69 14 819
2017 Human resources 34 37 12 4 1 10 1 80 6 248
2017 Financial management 27 28 16 8 6 12 3 65 17 215
2017 Procurement 19 14 46 11 4 6 0 36 15 37
2017 Real property 32 28 14 8 8 7 2 66 18 140
2017 Materiel management 32 21 27 9 7 3 0 55 17 60
2017 Information management 29 36 13 7 4 7 3 72 13 104
2017 Information technology 29 27 19 6 7 11 1 64 15 213
2017 Internal audit 41 20 13 7 0 20 0 76 8 15
2017 Evaluation 21 35 14 18 5 7 0 60 25 24
2017 Data sciences 25 34 18 7 5 9 2 66 14 108
2017 Policy 26 27 16 8 5 18 1 65 15 237
2017 Project management 29 39 15 5 3 8 2 75 8 325
2017 Other services to the public 22 22 28 11 8 8 1 48 21 334
2017 None of the above 23 31 22 11 6 7 1 58 18 629
2014 Client contact centre 12 40 23 12 6 7 1 56 19 101
2014 Federal regulators 26 34 17 6 7 10 0 67 15 307
2014 Compliance, inspection and enforcement 23 34 16 10 10 7 1 61 22 425
2014 Communications or public affairs 19 29 23 9 5 15 1 56 17 120
2014 Access to information and privacy 13 31 27 21 0 8 0 48 22 15
2014 Security 20 35 24 4 12 5 0 58 17 93
2014 Science and technology 24 34 21 7 5 9 1 64 13 1086
2014 Library services 17 32 16 0 0 35 0 76 0 12
2014 Legal services 21 36 27 0 0 16 0 68 0 10
2014 Administration and operations 29 32 18 8 4 8 1 67 13 941
2014 Human resources 27 35 18 7 3 10 1 69 10 260
2014 Financial management 21 31 23 5 5 14 2 61 13 200
2014 Procurement 27 36 10 6 8 12 0 71 17 42
2014 Real property 25 33 21 13 4 3 0 60 18 163
2014 Materiel management 20 35 13 7 15 8 3 61 24 74
2014 Information management 22 39 18 5 3 12 2 71 9 123
2014 Information technology 20 35 22 6 2 13 2 65 9 197
2014 Internal audit 6 34 23 0 19 18 0 49 23 17
2014 Evaluation 33 12 11 13 0 31 0 65 19 18
2014 Other services to the public 24 31 23 10 7 4 1 58 18 546
2014 None of the above 22 31 20 10 7 8 1 59 19 847
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 41 14 10 3 2 2 72 13 76
2017 Federal regulators 31 54 3 5 1 0 5 90 7 249
2017 Compliance, inspection and enforcement 28 55 11 3 1 0 1 84 5 364
2017 Communications or public affairs 20 50 11 11 5 2 2 73 16 150
2017 Access to information and privacy 19 61 10 5 0 5 0 84 5 20
2017 Security 22 66 5 5 1 0 1 89 6 72
2017 Science and technology 26 52 7 7 2 3 3 83 9 1135
2017 Library services 45 28 26 0 0 0 0 74 0 12
2017 Legal services 7 71 7 0 8 7 0 83 9 13
2017 Administration and operations 31 48 8 7 2 1 3 83 9 820
2017 Human resources 34 31 7 3 1 1 22 85 6 249
2017 Financial management 36 44 10 2 0 1 6 86 3 215
2017 Procurement 15 35 6 40 0 4 0 52 42 37
2017 Real property 33 37 16 6 4 0 5 73 10 139
2017 Materiel management 21 68 6 3 0 2 0 90 4 60
2017 Information management 23 56 10 7 0 3 1 82 7 105
2017 Information technology 31 55 9 2 1 1 1 87 4 214
2017 Internal audit 47 46 0 0 0 0 7 100 0 15
2017 Evaluation 17 56 7 10 0 9 0 81 11 24
2017 Data sciences 24 48 8 8 4 1 7 78 13 108
2017 Policy 21 41 13 9 5 4 7 71 15 238
2017 Project management 28 48 9 7 1 2 5 81 9 328
2017 Other services to the public 28 51 9 8 3 0 1 80 11 335
2017 None of the above 23 49 12 6 4 3 2 77 11 630
2014 Client contact centre 19 49 19 11 0 1 1 69 11 101
2014 Federal regulators 27 52 8 5 2 0 8 85 7 307
2014 Compliance, inspection and enforcement 27 57 7 5 2 0 2 85 7 424
2014 Communications or public affairs 25 51 9 7 3 0 5 80 10 120
2014 Access to information and privacy 19 69 6 0 0 0 6 93 0 15
2014 Security 22 55 11 8 2 0 2 78 11 93
2014 Science and technology 26 55 9 6 1 1 2 83 7 1086
2014 Library services 18 46 0 0 8 0 28 88 12 12
2014 Legal services 0 81 10 10 0 0 0 81 10 10
2014 Administration and operations 31 50 8 4 1 1 5 86 6 940
2014 Human resources 39 39 5 1 1 0 16 92 2 260
2014 Financial management 28 54 6 3 1 1 7 89 4 200
2014 Procurement 15 47 21 4 2 0 10 69 7 42
2014 Real property 28 50 7 6 0 4 6 86 6 163
2014 Materiel management 37 37 11 11 1 1 3 76 12 73
2014 Information management 27 52 9 5 1 1 4 84 7 123
2014 Information technology 30 51 10 5 0 2 2 84 6 196
2014 Internal audit 19 64 12 0 0 0 5 88 0 17
2014 Evaluation 11 79 10 0 0 0 0 90 0 18
2014 Other services to the public 27 50 10 5 4 2 1 81 9 548
2014 None of the above 23 47 10 10 5 2 3 73 16 849

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 27 28 7 2 19 3 52 12 75
2017 Federal regulators 8 21 26 11 7 23 3 39 24 250
2017 Compliance, inspection and enforcement 8 32 24 13 10 10 2 46 27 362
2017 Communications or public affairs 8 25 20 10 2 29 6 50 19 150
2017 Access to information and privacy 10 26 21 7 0 30 6 56 11 19
2017 Security 18 27 24 8 10 11 2 52 20 72
2017 Science and technology 10 28 23 11 5 20 4 50 20 1133
2017 Library services 16 16 33 7 0 28 0 44 10 12
2017 Legal services 0 22 25 23 0 22 8 32 32 13
2017 Administration and operations 12 28 19 8 7 21 4 54 20 820
2017 Human resources 16 27 17 2 2 18 19 67 6 246
2017 Financial management 18 22 21 6 2 23 9 59 11 215
2017 Procurement 11 15 23 38 2 11 0 29 45 37
2017 Real property 20 24 26 4 3 18 5 56 10 140
2017 Materiel management 11 24 29 9 5 14 8 45 19 60
2017 Information management 12 26 17 10 3 28 4 56 19 105
2017 Information technology 11 23 27 7 4 24 4 47 16 214
2017 Internal audit 7 20 13 7 0 40 13 58 14 15
2017 Evaluation 7 14 14 7 18 40 0 35 42 24
2017 Data sciences 12 27 17 10 6 23 6 54 22 108
2017 Policy 7 14 23 4 2 40 10 42 13 237
2017 Project management 10 21 29 6 7 22 5 43 18 327
2017 Other services to the public 9 20 19 19 23 9 1 31 47 335
2017 None of the above 9 20 21 16 19 13 2 34 41 628
2014 Client contact centre 5 28 30 21 5 8 3 38 29 100
2014 Federal regulators 8 21 23 11 9 21 7 40 29 306
2014 Compliance, inspection and enforcement 6 31 21 14 15 10 2 43 33 425
2014 Communications or public affairs 12 25 22 9 5 19 7 51 19 120
2014 Access to information and privacy 6 21 32 8 0 25 8 40 12 15
2014 Security 4 27 29 15 9 15 2 37 28 93
2014 Science and technology 9 27 27 11 7 16 3 44 22 1085
2014 Library services 0 24 8 8 8 23 28 49 34 12
2014 Legal services 0 40 27 0 8 25 0 53 11 10
2014 Administration and operations 10 27 24 7 6 20 8 50 17 940
2014 Human resources 14 31 24 4 2 11 14 60 8 259
2014 Financial management 12 24 20 6 4 22 12 54 15 200
2014 Procurement 9 27 27 11 9 17 0 43 25 42
2014 Real property 11 25 34 5 1 16 6 48 9 163
2014 Materiel management 7 22 38 14 4 12 5 34 21 73
2014 Information management 9 26 19 6 4 29 7 54 16 123
2014 Information technology 5 25 24 10 8 23 6 42 25 196
2014 Internal audit 6 23 41 7 0 18 5 38 9 17
2014 Evaluation 0 22 11 13 5 48 0 43 35 18
2014 Other services to the public 7 23 26 16 12 13 3 35 34 547
2014 None of the above 7 22 25 14 13 16 3 35 34 847

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 44 8 4 2 9 2 84 7 76
2017 Federal regulators 45 33 9 2 3 6 3 85 6 250
2017 Compliance, inspection and enforcement 39 33 12 6 6 2 1 75 12 364
2017 Communications or public affairs 38 29 15 4 1 9 3 76 6 150
2017 Access to information and privacy 53 30 5 7 0 5 0 88 7 20
2017 Security 34 45 7 2 5 7 1 85 7 72
2017 Science and technology 39 34 8 7 1 8 3 82 9 1135
2017 Library services 67 33 0 0 0 0 0 100 0 12
2017 Legal services 23 30 15 0 8 23 0 69 11 13
2017 Administration and operations 44 31 13 2 1 7 3 83 4 821
2017 Human resources 46 23 7 2 0 2 20 88 3 249
2017 Financial management 52 31 5 2 1 4 6 92 3 215
2017 Procurement 27 27 34 5 0 6 0 58 6 37
2017 Real property 43 26 10 5 3 10 5 80 9 140
2017 Materiel management 50 27 11 0 3 8 2 85 3 60
2017 Information management 38 43 6 3 2 6 2 88 5 105
2017 Information technology 48 26 11 2 3 8 1 82 6 214
2017 Internal audit 60 13 13 0 0 7 7 85 0 15
2017 Evaluation 48 18 0 18 0 16 0 79 21 24
2017 Data sciences 45 26 8 4 1 9 8 84 6 108
2017 Policy 34 25 10 3 3 17 7 79 8 238
2017 Project management 42 33 9 2 1 8 5 86 4 327
2017 Other services to the public 40 37 11 6 3 3 1 80 9 333
2017 None of the above 33 33 11 7 4 8 2 74 13 629
2014 Client contact centre 25 43 20 4 1 5 1 73 5 101
2014 Federal regulators 37 35 8 4 2 6 8 83 7 308
2014 Compliance, inspection and enforcement 38 35 12 7 4 3 1 76 11 425
2014 Communications or public affairs 44 26 9 9 0 7 5 79 10 120
2014 Access to information and privacy 32 56 6 0 0 0 6 93 0 15
2014 Security 29 42 12 8 5 3 2 74 13 93
2014 Science and technology 37 38 11 4 1 6 2 82 6 1085
2014 Library services 8 30 16 0 0 8 37 71 0 12
2014 Legal services 47 0 8 35 0 10 0 52 39 10
2014 Administration and operations 38 35 12 3 1 6 5 82 5 941
2014 Human resources 42 32 7 1 1 3 16 90 2 260
2014 Financial management 43 32 8 1 1 7 8 88 3 200
2014 Procurement 16 37 25 5 2 4 10 62 9 41
2014 Real property 33 38 13 3 2 5 5 79 6 163
2014 Materiel management 33 34 15 10 2 3 3 72 13 73
2014 Information management 39 36 9 3 1 8 4 85 5 123
2014 Information technology 35 41 9 3 1 8 2 85 4 196
2014 Internal audit 24 29 30 0 6 6 5 60 7 17
2014 Evaluation 38 57 5 0 0 0 0 95 0 18
2014 Other services to the public 35 34 16 5 3 5 1 74 9 546
2014 None of the above 31 33 16 6 3 8 3 71 11 847

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 48 9 5 3 9 2 81 9 76
2017 Federal regulators 34 33 10 7 5 8 3 75 14 250
2017 Compliance, inspection and enforcement 27 29 16 11 12 3 1 59 24 362
2017 Communications or public affairs 30 33 17 5 2 10 3 72 8 149
2017 Access to information and privacy 38 26 10 12 0 14 0 75 14 20
2017 Security 43 28 14 3 5 6 1 75 9 72
2017 Science and technology 28 35 13 8 2 12 3 73 12 1133
2017 Library services 30 37 26 0 0 7 0 72 0 12
2017 Legal services 23 25 15 15 0 22 0 61 19 13
2017 Administration and operations 36 34 12 5 2 8 2 78 8 816
2017 Human resources 38 25 10 1 0 5 20 84 2 248
2017 Financial management 45 30 9 2 1 7 6 86 3 215
2017 Procurement 25 23 42 4 0 6 0 51 4 37
2017 Real property 35 30 13 6 3 9 5 75 10 140
2017 Materiel management 45 33 7 0 4 9 2 87 4 60
2017 Information management 28 40 16 7 1 8 1 74 9 104
2017 Information technology 32 32 14 5 6 11 1 72 13 214
2017 Internal audit 60 13 13 0 0 7 7 85 0 15
2017 Evaluation 31 25 7 18 0 19 0 69 22 24
2017 Data sciences 28 32 14 4 2 13 8 76 7 108
2017 Policy 28 24 11 4 2 24 7 76 8 238
2017 Project management 31 37 12 2 1 11 5 81 4 327
2017 Other services to the public 24 35 15 12 10 4 0 61 23 335
2017 None of the above 21 31 17 12 8 9 2 59 22 630
2014 Client contact centre 15 43 20 4 8 8 2 64 13 101
2014 Federal regulators 25 30 12 8 7 10 8 67 18 308
2014 Compliance, inspection and enforcement 20 33 15 14 12 5 1 57 28 424
2014 Communications or public affairs 28 29 10 8 4 16 6 72 15 120
2014 Access to information and privacy 26 48 21 0 0 0 6 78 0 15
2014 Security 23 33 25 8 7 3 2 58 15 93
2014 Science and technology 24 37 17 6 3 9 2 69 11 1085
2014 Library services 17 24 16 0 0 16 28 72 0 12
2014 Legal services 16 30 27 10 0 18 0 55 12 10
2014 Administration and operations 28 34 14 6 3 10 5 73 11 939
2014 Human resources 35 33 10 3 1 3 15 83 5 260
2014 Financial management 26 40 12 4 2 8 8 78 8 200
2014 Procurement 11 33 27 4 6 8 10 54 13 42
2014 Real property 25 38 17 6 1 8 5 72 8 162
2014 Materiel management 23 30 18 13 7 7 3 59 21 73
2014 Information management 31 29 16 1 1 17 4 77 3 123
2014 Information technology 22 40 15 6 3 13 2 73 10 196
2014 Internal audit 24 29 30 0 6 6 5 60 7 17
2014 Evaluation 38 36 10 0 0 16 0 88 0 18
2014 Other services to the public 21 33 21 8 7 9 2 61 16 548
2014 None of the above 21 29 20 10 6 11 3 58 19 844
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 7 93 76
2017 Federal regulators 11 89 250
2017 Compliance, inspection and enforcement 8 92 363
2017 Communications or public affairs 8 92 150
2017 Access to information and privacy 0 100 20
2017 Security 8 92 72
2017 Science and technology 5 95 1133
2017 Library services 0 100 12
2017 Administration and operations 7 93 815
2017 Human resources 5 95 249
2017 Financial management 5 95 213
2017 Real property 7 93 140
2017 Materiel management 9 91 59
2017 Information management 5 95 105
2017 Information technology 6 94 214
2017 Data sciences 6 94 108
2017 Policy 7 93 237
2017 Project management 6 94 328
2017 Other services to the public 12 88 333
2017 None of the above 9 91 631
2014 Client contact centre 4 96 100
2014 Federal regulators 9 91 308
2014 Compliance, inspection and enforcement 10 90 425
2014 Communications or public affairs 8 92 120
2014 Security 12 88 93
2014 Science and technology 5 95 1084
2014 Library services 0 100 12
2014 Legal services 0 100 10
2014 Administration and operations 7 93 937
2014 Human resources 5 95 258
2014 Financial management 5 95 200
2014 Real property 10 90 163
2014 Materiel management 14 86 73
2014 Information management 6 94 123
2014 Information technology 9 91 194
2014 Internal audit 0 100 17
2014 Evaluation 0 100 18
2014 Other services to the public 10 90 544
2014 None of the above 7 93 846

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 36 24
2017 Compliance, inspection and enforcement 28 28
2017 Communications or public affairs 66 11
2017 Science and technology 42 56
2017 Administration and operations 32 47
2017 Financial management 44 12
2017 Information technology 37 14
2017 Policy 28 18
2017 Project management 23 20
2017 Other services to the public 63 38
2017 None of the above 56 43
2014 Federal regulators 22 26
2014 Compliance, inspection and enforcement 25 43
2014 Science and technology 33 57
2014 Administration and operations 30 62
2014 Human resources 37 14
2014 Real property 25 16
2014 Information technology 30 17
2014 Other services to the public 43 46
2014 None of the above 29 58

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 66 24
2017 Compliance, inspection and enforcement 87 28
2017 Communications or public affairs 69 11
2017 Science and technology 77 56
2017 Administration and operations 83 47
2017 Human resources 78 13
2017 Financial management 75 12
2017 Information technology 70 14
2017 Policy 94 18
2017 Project management 91 20
2017 Other services to the public 77 38
2017 None of the above 54 43
2014 Federal regulators 100 26
2014 Compliance, inspection and enforcement 82 43
2014 Security 90 11
2014 Science and technology 86 57
2014 Administration and operations 81 62
2014 Human resources 86 14
2014 Financial management 81 10
2014 Real property 75 16
2014 Materiel management 85 10
2014 Information technology 76 17
2014 Other services to the public 75 46
2014 None of the above 81 58

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 11
2017 Human resources 0 13
2017 Information technology 0 14
2017 Policy 0 18
2017 Project management 0 20
2017 Other services to the public 13 38
2014 Security 0 11
2014 Administration and operations 0 62
2014 Materiel management 0 10
2014 Information technology 0 17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 11
2017 Science and technology 0 56
2017 Administration and operations 0 47
2017 Human resources 0 13
2017 Financial management 0 12
2017 Information technology 0 14
2017 Policy 0 18
2017 Project management 0 20
2017 Other services to the public 0 38
2017 None of the above 0 43
2014 Security 0 11
2014 Science and technology 0 57
2014 Administration and operations 0 62
2014 Human resources 0 14
2014 Financial management 0 10
2014 Real property 0 16
2014 Materiel management 0 10
2014 Information technology 0 17
2014 Other services to the public 0 46
2014 None of the above 0 58

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 8 47
2017 Information technology 0 14
2017 Policy 0 18
2014 Federal regulators 0 26
2014 Financial management 0 10
2014 Other services to the public 15 46

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 34 24
2017 Compliance, inspection and enforcement 20 28
2017 Science and technology 12 56
2017 Financial management 0 12
2017 Information technology 0 14
2017 Policy 0 18
2014 Security 0 11
2014 Human resources 0 14
2014 Financial management 0 10
2014 Other services to the public 5 46
2014 None of the above 10 58

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 13
2017 Financial management 0 12
2017 Project management 0 20
2014 Federal regulators 0 26
2014 Science and technology 8 57
2014 Real property 0 16
2014 Information technology 0 17
2014 None of the above 9 58

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 27 24
2017 Science and technology 9 56
2017 Policy 39 18
2017 Other services to the public 5 38
2017 None of the above 17 43
2014 Compliance, inspection and enforcement 18 42
2014 Science and technology 12 57
2014 Financial management 0 10
2014 Other services to the public 20 46
2014 None of the above 22 58

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 7 47
2017 Policy 28 18
2017 Other services to the public 5 38
2017 None of the above 22 43
2014 Science and technology 9 57
2014 Administration and operations 13 62
2014 Financial management 0 10
2014 Other services to the public 14 46

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Other services to the public 11 38
2014 Federal regulators 0 26
2014 Security 0 11
2014 Human resources 0 14
2014 Financial management 0 10
2014 Information technology 0 17
2014 None of the above 19 58

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 12
2017 Project management 0 19
2014 Federal regulators 0 26
2014 Security 0 11
2014 Human resources 0 14
2014 Real property 0 16
2014 Materiel management 0 10
2014 Other services to the public 0 46

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 48 12
2017 Science and technology 31 56
2017 Administration and operations 16 47
2017 Human resources 39 13
2017 Policy 34 18
2017 Other services to the public 39 38
2017 None of the above 17 43
2014 Compliance, inspection and enforcement 24 42
2014 Science and technology 28 57
2014 Administration and operations 18 62
2014 Human resources 35 14
2014 Real property 30 16
2014 Other services to the public 20 46
2014 None of the above 21 58

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 35 24
2017 Compliance, inspection and enforcement 29 28
2017 Science and technology 55 56
2017 Administration and operations 20 47
2017 Policy 51 18
2017 Project management 52 19
2017 Other services to the public 52 38
2017 None of the above 53 43
2014 Federal regulators 40 26
2014 Compliance, inspection and enforcement 42 42
2014 Science and technology 44 57
2014 Administration and operations 23 62
2014 Real property 51 16
2014 Other services to the public 42 46
2014 None of the above 38 58

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 24
2017 Compliance, inspection and enforcement 0 28
2017 Communications or public affairs 0 12
2017 Financial management 0 12
2017 Policy 0 18
2017 Project management 0 19
2014 Security 0 11
2014 Administration and operations 0 62
2014 Human resources 0 14
2014 Financial management 0 10
2014 Real property 0 16
2014 Materiel management 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 24
2017 Communications or public affairs 0 12
2017 Science and technology 0 56
2017 Human resources 0 13
2017 Financial management 0 12
2017 Information technology 0 14
2017 Policy 0 18
2017 Project management 0 19
2017 None of the above 0 43

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 24
2017 Science and technology 9 56
2017 Administration and operations 10 47
2017 Human resources 0 13
2017 Other services to the public 8 38
2014 Federal regulators 34 26
2014 Security 0 11
2014 Science and technology 0 57
2014 Human resources 0 14
2014 Financial management 0 10
2014 Real property 0 16
2014 Materiel management 0 10
2014 Information technology 0 17

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 31 24
2017 Compliance, inspection and enforcement 22 28
2017 Science and technology 14 56
2017 Administration and operations 19 47
2017 Policy 34 18
2017 None of the above 12 43
2014 Federal regulators 39 26
2014 Compliance, inspection and enforcement 26 42
2014 Science and technology 10 57
2014 Administration and operations 11 62
2014 Information technology 0 17
2014 None of the above 5 58

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 24
2017 Compliance, inspection and enforcement 0 28
2017 Communications or public affairs 0 12
2017 Administration and operations 0 47
2017 Financial management 0 12
2017 Information technology 0 14
2017 Policy 0 18
2017 Project management 0 19
2017 Other services to the public 0 38
2017 None of the above 0 43

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 26 28
2017 Administration and operations 39 47
2014 Federal regulators 17 26
2014 Security 0 11
2014 Science and technology 18 57
2014 Administration and operations 8 62
2014 Other services to the public 11 46
2014 None of the above 12 58

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 24
2017 Compliance, inspection and enforcement 0 28
2017 Communications or public affairs 0 12
2017 Science and technology 0 56
2017 Human resources 0 13
2017 Financial management 0 12
2017 Information technology 0 14
2017 Policy 0 18
2017 Project management 0 19
2017 Other services to the public 0 38
2017 None of the above 0 43
2014 Federal regulators 0 26
2014 Science and technology 0 57
2014 Human resources 0 14
2014 Financial management 0 10
2014 Real property 0 16
2014 Materiel management 0 10
2014 Information technology 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 32 28
2017 Science and technology 12 56
2017 Administration and operations 19 47
2017 Project management 25 19
2017 Other services to the public 28 38
2017 None of the above 10 43
2014 Compliance, inspection and enforcement 19 42
2014 Security 45 11
2014 Science and technology 18 57
2014 Administration and operations 36 62
2014 Human resources 37 14
2014 Real property 41 16
2014 Materiel management 61 10
2014 Information technology 53 17
2014 Other services to the public 24 46
2014 None of the above 43 58

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 22 24
2017 Compliance, inspection and enforcement 36 28
2017 Science and technology 48 56
2017 Administration and operations 55 48
2017 Human resources 39 13
2017 Financial management 59 12
2017 Project management 34 20
2017 Other services to the public 27 38
2017 None of the above 49 42
2014 Federal regulators 44 26
2014 Compliance, inspection and enforcement 30 42
2014 Science and technology 27 57
2014 Administration and operations 14 62
2014 Other services to the public 39 47
2014 None of the above 36 57

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 20 24
2017 Compliance, inspection and enforcement 30 28
2017 Science and technology 18 56
2017 Administration and operations 32 48
2017 Other services to the public 9 38
2017 None of the above 27 42
2014 Federal regulators 32 26
2014 Compliance, inspection and enforcement 14 42
2014 Science and technology 9 57
2014 Administration and operations 9 62
2014 Other services to the public 28 47
2014 None of the above 9 57

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Science and technology 10 56
2017 Other services to the public 0 38
2014 Security 0 11
2014 Administration and operations 6 62
2014 Real property 0 16
2014 Materiel management 0 10
2014 Information technology 0 17
2014 None of the above 8 57

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 26 24
2017 Compliance, inspection and enforcement 35 28
2017 Science and technology 27 56
2017 Administration and operations 13 48
2017 Project management 25 20
2017 Other services to the public 9 38
2017 None of the above 12 42
2014 Federal regulators 23 26
2014 Compliance, inspection and enforcement 28 42
2014 Science and technology 13 57
2014 Administration and operations 20 62
2014 Real property 0 16
2014 Other services to the public 14 47
2014 None of the above 8 57

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 56
2017 Policy 0 18
2017 Project management 0 20
2017 None of the above 6 42
2014 Financial management 0 10
2014 Real property 0 16
2014 Other services to the public 12 47

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 24
2017 Compliance, inspection and enforcement 17 28
2017 Communications or public affairs 0 12
2017 Project management 0 20
2014 Compliance, inspection and enforcement 18 42
2014 Financial management 0 10
2014 Real property 0 16
2014 Materiel management 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Science and technology 17 56
2017 Information technology 0 14
2017 Project management 0 20
2017 None of the above 8 42
2014 Science and technology 10 57
2014 Human resources 0 14
2014 Financial management 0 10
2014 Real property 0 16
2014 None of the above 7 57

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 56
2017 Administration and operations 31 48
2017 Financial management 0 12
2017 None of the above 21 42
2014 Administration and operations 7 62
2014 Other services to the public 15 47
2014 None of the above 12 57

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 29 24
2017 Compliance, inspection and enforcement 38 28
2017 Communications or public affairs 57 12
2017 Science and technology 33 56
2017 Administration and operations 34 48
2017 Human resources 47 13
2017 Information technology 50 14
2017 Policy 67 18
2017 Project management 53 20
2017 Other services to the public 61 38
2017 None of the above 16 42
2014 Federal regulators 49 26
2014 Compliance, inspection and enforcement 50 42
2014 Security 53 11
2014 Science and technology 52 57
2014 Administration and operations 61 62
2014 Human resources 56 14
2014 Real property 74 16
2014 Information technology 46 17
2014 Other services to the public 42 47
2014 None of the above 38 57

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 23
2017 Communications or public affairs 0 12
2017 Science and technology 11 54
2017 Policy 0 17
2017 Project management 0 20
2014 Human resources 0 11
2014 Financial management 0 10
2014 Real property 0 16

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 36 54
2017 Project management 22 20
2017 None of the above 22 42
2014 Science and technology 17 55
2014 Other services to the public 13 43

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Science and technology 9 54
2017 Policy 0 17
2017 Project management 0 20
2014 Federal regulators 0 23
2014 Compliance, inspection and enforcement 0 35
2014 Security 0 10
2014 Human resources 0 11
2014 Financial management 0 10
2014 Real property 0 16
2014 Information technology 0 16
2014 None of the above 0 53

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 24
2017 Communications or public affairs 0 12
2017 Financial management 0 10
2017 Policy 0 17
2017 Project management 0 20
2014 Compliance, inspection and enforcement 0 35
2014 Security 0 10
2014 Administration and operations 0 58
2014 Human resources 0 11
2014 Financial management 0 10
2014 Real property 0 16
2014 Other services to the public 0 43

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Information technology 0 11
2017 Project management 0 20
2014 Federal regulators 0 23
2014 Security 0 10
2014 Human resources 0 11
2014 Financial management 0 10
2014 Materiel management 0 10
2014 Information technology 0 16
2014 None of the above 11 53

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 23
2017 Human resources 0 12
2017 None of the above 8 42
2014 Compliance, inspection and enforcement 0 35
2014 Security 0 10
2014 Human resources 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 23
2017 Communications or public affairs 0 12
2017 Administration and operations 39 44
2017 Information technology 0 11
2014 Security 0 10
2014 Administration and operations 9 58
2014 Human resources 0 11
2014 Real property 0 16

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 54
2017 Administration and operations 11 44
2017 Information technology 0 11
2017 Other services to the public 22 36
2014 Security 0 10
2014 Financial management 0 10
2014 Other services to the public 18 43
2014 None of the above 7 53

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 8 44
2017 Policy 0 17
2017 None of the above 0 42
2014 Compliance, inspection and enforcement 13 35
2014 Security 0 10
2014 Administration and operations 9 58
2014 Materiel management 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 30 24
2017 Compliance, inspection and enforcement 27 23
2017 Communications or public affairs 44 12
2017 Science and technology 14 54
2017 Administration and operations 24 44
2017 Policy 35 17
2017 Other services to the public 29 36
2017 None of the above 6 42
2014 Federal regulators 38 23
2014 Compliance, inspection and enforcement 29 35
2014 Science and technology 24 55
2014 Administration and operations 14 58
2014 Human resources 0 11
2014 Real property 26 16
2014 Information technology 45 16
2014 Other services to the public 37 43
2014 None of the above 25 53

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Financial management 0 10
2014 Human resources 0 11
2014 Real property 0 16
2014 None of the above 14 53

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 37 24
2017 Compliance, inspection and enforcement 53 23
2017 Communications or public affairs 44 12
2017 Science and technology 42 54
2017 Administration and operations 38 44
2017 Financial management 70 10
2017 Information technology 54 11
2017 Policy 70 17
2017 Project management 49 20
2017 Other services to the public 69 36
2017 None of the above 37 42
2014 Federal regulators 42 23
2014 Compliance, inspection and enforcement 42 35
2014 Science and technology 46 55
2014 Administration and operations 40 58
2014 Real property 46 16
2014 Information technology 64 16
2014 Other services to the public 52 43
2014 None of the above 46 53

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Administration and operations 0 44
2017 Human resources 0 12
2017 Information technology 0 11
2017 Policy 0 17
2017 Project management 0 20
2017 None of the above 0 42
2014 Federal regulators 0 23
2014 Compliance, inspection and enforcement 0 35
2014 Security 0 10
2014 Science and technology 0 55
2014 Administration and operations 0 58
2014 Human resources 0 11
2014 Financial management 0 10
2014 Real property 0 16
2014 Materiel management 0 10
2014 Information technology 0 16

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 57 24
2017 Compliance, inspection and enforcement 77 23
2017 Communications or public affairs 83 12
2017 Science and technology 49 54
2017 Administration and operations 43 44
2017 Financial management 51 10
2017 Policy 70 17
2017 Project management 68 20
2017 Other services to the public 60 36
2017 None of the above 45 42
2014 Federal regulators 73 23
2014 Compliance, inspection and enforcement 71 35
2014 Security 50 10
2014 Science and technology 65 55
2014 Administration and operations 54 58
2014 Human resources 47 11
2014 Financial management 68 10
2014 Real property 72 16
2014 Materiel management 85 10
2014 Information technology 56 16
2014 Other services to the public 52 43
2014 None of the above 63 53

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Administration and operations 0 44
2017 Human resources 0 12
2017 Financial management 0 10
2017 Information technology 0 11
2017 Policy 0 17
2017 Other services to the public 0 36
2017 None of the above 0 42

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 12 54
2017 Administration and operations 8 44
2017 Financial management 0 10
2017 Other services to the public 7 36
2017 None of the above 7 42
2014 Compliance, inspection and enforcement 15 35
2014 Science and technology 9 55
2014 Administration and operations 14 58
2014 Financial management 0 10
2014 Other services to the public 10 43
2014 None of the above 26 53

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 97 3 24
2017 Compliance, inspection and enforcement 100 0 28
2017 Communications or public affairs 92 8 12
2017 Science and technology 100 0 56
2017 Administration and operations 87 13 48
2017 Human resources 83 17 13
2017 Financial management 100 0 11
2017 Information technology 100 0 14
2017 Policy 89 11 18
2017 Project management 94 6 20
2017 Other services to the public 99 1 38
2017 None of the above 86 14 43

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 26 15 1 4 28 7 70 8 76
2017 Federal regulators 15 14 22 4 6 36 4 48 15 250
2017 Compliance, inspection and enforcement 17 20 24 3 9 21 6 50 17 364
2017 Communications or public affairs 14 14 21 1 4 40 5 52 10 150
2017 Access to information and privacy 20 5 31 0 0 39 6 44 0 20
2017 Security 36 10 26 1 5 18 4 59 8 72
2017 Science and technology 16 19 20 2 3 32 6 58 10 1131
2017 Library services 16 0 21 0 0 37 26 42 0 12
2017 Legal services 16 7 22 8 8 31 7 37 27 13
2017 Administration and operations 18 23 20 5 3 25 7 61 10 821
2017 Human resources 29 23 16 3 1 23 5 72 6 249
2017 Financial management 17 15 22 3 3 29 12 54 9 215
2017 Procurement 15 9 48 6 0 17 6 31 7 37
2017 Real property 24 18 17 5 3 25 8 63 11 140
2017 Materiel management 19 23 21 1 2 27 6 63 6 59
2017 Information management 17 18 20 3 4 30 8 56 11 104
2017 Information technology 17 16 22 1 5 33 6 54 10 214
2017 Internal audit 14 7 20 7 0 26 26 44 14 15
2017 Evaluation 7 7 14 18 0 51 3 31 39 24
2017 Data sciences 17 16 22 4 2 33 7 54 10 108
2017 Policy 12 15 14 4 2 47 5 57 13 238
2017 Project management 16 23 21 4 3 26 7 59 9 328
2017 Other services to the public 23 19 29 7 3 17 2 51 13 334
2017 None of the above 18 21 22 5 5 25 5 55 14 630
2014 Client contact centre 4 34 23 8 1 25 5 55 12 101
2014 Federal regulators 15 17 21 4 4 35 5 53 13 307
2014 Compliance, inspection and enforcement 15 25 23 6 6 22 4 54 15 424
2014 Communications or public affairs 19 15 25 1 1 32 7 55 3 120
2014 Access to information and privacy 13 13 25 16 0 33 0 38 24 15
2014 Security 12 21 26 5 2 30 2 50 11 93
2014 Science and technology 14 20 23 3 2 33 5 55 9 1085
2014 Library services 0 23 17 0 0 41 19 58 0 12
2014 Legal services 21 26 19 0 0 33 0 71 0 10
2014 Administration and operations 17 19 24 3 2 29 6 56 8 939
2014 Human resources 19 24 21 3 1 24 7 63 6 260
2014 Financial management 11 20 23 3 2 30 10 53 9 200
2014 Procurement 8 27 20 8 0 24 13 55 13 42
2014 Real property 13 23 23 6 3 26 7 53 13 163
2014 Materiel management 11 19 28 12 2 27 1 41 20 74
2014 Information management 15 18 12 4 4 40 7 63 15 123
2014 Information technology 12 19 21 5 4 32 7 52 14 197
2014 Internal audit 12 6 46 7 0 29 0 25 10 17
2014 Evaluation 11 12 0 14 0 48 16 62 38 18
2014 Other services to the public 17 25 26 6 4 18 3 53 14 546
2014 None of the above 14 20 24 5 5 27 4 50 15 847

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 38 16 3 2 11 1 76 6 76
2017 Federal regulators 30 29 19 4 5 13 0 68 10 250
2017 Compliance, inspection and enforcement 30 31 15 4 9 8 2 68 14 361
2017 Communications or public affairs 29 32 16 3 4 17 0 73 8 150
2017 Access to information and privacy 44 20 21 0 0 15 0 75 0 20
2017 Security 41 34 13 4 4 5 0 78 8 72
2017 Science and technology 32 34 16 2 3 11 2 76 6 1128
2017 Library services 23 56 14 0 0 7 0 85 0 12
2017 Legal services 16 39 15 0 0 30 0 78 0 13
2017 Administration and operations 31 35 15 3 4 11 2 75 8 819
2017 Human resources 40 33 8 4 1 13 2 85 5 249
2017 Financial management 30 31 17 3 3 14 3 73 7 214
2017 Procurement 23 14 52 2 0 9 0 41 2 37
2017 Real property 36 26 17 4 1 12 5 74 6 140
2017 Materiel management 39 23 20 1 5 11 0 70 7 60
2017 Information management 31 31 15 5 2 14 2 74 9 103
2017 Information technology 28 32 15 1 5 19 0 73 8 214
2017 Internal audit 34 26 13 0 0 20 7 82 0 15
2017 Evaluation 24 35 21 0 0 19 0 74 0 24
2017 Data sciences 25 27 22 7 2 15 2 63 10 108
2017 Policy 29 28 15 5 2 21 0 72 9 237
2017 Project management 30 37 15 4 2 11 1 77 6 328
2017 Other services to the public 29 27 22 9 2 11 1 63 12 334
2017 None of the above 24 32 21 8 4 8 3 62 14 627
2014 Client contact centre 8 49 17 9 2 14 2 67 13 101
2014 Federal regulators 25 28 21 7 4 15 0 62 13 308
2014 Compliance, inspection and enforcement 25 34 17 7 5 11 0 66 14 424
2014 Communications or public affairs 27 26 19 3 1 22 2 69 5 120
2014 Access to information and privacy 13 19 27 14 0 27 0 44 20 15
2014 Security 17 35 21 4 2 20 1 65 8 92
2014 Science and technology 26 34 20 4 2 13 1 70 7 1083
2014 Library services 29 47 16 0 0 8 0 83 0 12
2014 Legal services 29 43 19 0 0 8 0 79 0 10
2014 Administration and operations 29 32 18 5 2 13 2 72 8 940
2014 Human resources 30 32 19 6 1 10 1 70 8 260
2014 Financial management 23 31 20 5 2 18 2 67 8 200
2014 Procurement 24 39 19 2 2 14 0 73 5 42
2014 Real property 23 35 17 8 2 13 2 68 12 163
2014 Materiel management 21 27 23 14 4 10 0 54 20 74
2014 Information management 34 25 12 4 3 20 1 75 10 123
2014 Information technology 22 31 20 5 3 17 3 66 10 197
2014 Internal audit 12 29 29 7 0 23 0 53 9 17
2014 Evaluation 44 6 11 18 0 21 0 63 23 18
2014 Other services to the public 26 32 23 6 4 9 1 64 11 546
2014 None of the above 24 28 22 7 4 14 1 62 13 845
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 30 27 16 16 0 3 40 32 76
2017 Federal regulators 14 19 24 17 24 0 1 34 41 248
2017 Compliance, inspection and enforcement 6 17 22 19 36 0 0 23 54 363
2017 Communications or public affairs 18 20 16 19 27 0 0 38 46 147
2017 Access to information and privacy 5 29 27 20 14 0 6 36 36 20
2017 Security 9 38 10 20 22 0 1 48 42 72
2017 Science and technology 16 21 24 16 22 0 1 38 38 1132
2017 Library services 21 7 63 0 9 0 0 28 9 12
2017 Legal services 24 15 7 15 31 0 8 42 50 13
2017 Administration and operations 12 19 17 18 32 0 1 31 51 818
2017 Human resources 17 20 24 14 24 0 0 37 39 248
2017 Financial management 19 20 25 13 22 0 2 40 35 214
2017 Procurement 11 21 17 8 42 0 2 32 50 36
2017 Real property 23 24 15 20 16 0 2 47 37 140
2017 Materiel management 14 29 17 16 22 0 1 44 39 60
2017 Information management 16 24 21 17 19 1 2 42 37 105
2017 Information technology 26 24 17 13 17 1 1 52 31 213
2017 Internal audit 27 27 7 27 13 0 0 53 40 15
2017 Evaluation 7 12 24 25 32 0 0 19 57 24
2017 Data sciences 14 21 25 18 22 0 1 36 39 107
2017 Policy 19 24 25 15 16 1 0 44 31 237
2017 Project management 15 24 22 17 21 0 1 39 39 328
2017 Other services to the public 3 14 18 22 43 0 0 16 65 335
2017 None of the above 8 14 21 19 37 0 1 22 56 631

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 32 28 11 6 0 1 54 17 76
2017 Federal regulators 7 26 32 19 15 0 1 33 35 249
2017 Compliance, inspection and enforcement 11 30 28 19 11 0 0 41 30 362
2017 Communications or public affairs 13 25 29 20 13 0 0 38 33 149
2017 Access to information and privacy 20 56 24 0 0 0 0 76 0 20
2017 Security 54 14 23 2 5 0 1 69 8 72
2017 Science and technology 16 30 27 18 9 0 1 46 26 1131
2017 Library services 23 19 35 14 0 0 9 46 15 12
2017 Legal services 0 26 30 36 8 0 0 26 44 13
2017 Administration and operations 19 24 30 17 9 0 1 43 26 820
2017 Human resources 17 22 25 18 16 0 1 40 35 249
2017 Financial management 15 30 33 13 10 0 0 44 23 215
2017 Procurement 13 7 25 42 13 0 0 21 54 37
2017 Real property 18 34 24 13 11 0 0 52 24 140
2017 Materiel management 24 28 28 14 6 0 0 52 20 60
2017 Information management 28 23 32 9 6 1 1 52 16 105
2017 Information technology 15 25 32 14 12 0 2 41 26 214
2017 Internal audit 20 27 47 7 0 0 0 47 7 15
2017 Evaluation 18 28 42 12 0 0 0 46 12 24
2017 Data sciences 25 26 27 14 7 0 0 51 21 107
2017 Policy 9 33 31 16 10 0 0 42 27 238
2017 Project management 14 26 32 14 13 0 0 40 27 327
2017 Other services to the public 30 30 25 8 8 0 0 60 15 335
2017 None of the above 22 29 24 16 7 0 0 52 24 629

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 26 19 8 3 0 10 66 13 76
2017 Federal regulators 18 34 26 12 8 1 1 53 21 249
2017 Compliance, inspection and enforcement 25 35 23 9 7 0 1 61 16 361
2017 Communications or public affairs 20 22 28 13 10 0 5 45 25 148
2017 Access to information and privacy 34 46 14 5 0 0 0 81 5 20
2017 Security 59 20 13 4 3 0 2 80 7 72
2017 Science and technology 28 33 23 10 4 0 2 62 14 1132
2017 Library services 56 21 7 0 0 0 16 92 0 12
2017 Legal services 8 41 7 43 0 0 0 49 43 13
2017 Administration and operations 24 33 22 14 6 0 2 58 20 818
2017 Human resources 23 24 27 17 8 0 2 47 25 249
2017 Financial management 25 35 21 11 7 0 0 60 19 215
2017 Procurement 15 14 22 38 11 0 0 29 49 37
2017 Real property 24 37 19 13 6 0 1 62 19 139
2017 Materiel management 35 29 20 10 4 0 2 66 14 60
2017 Information management 32 33 17 9 4 2 3 69 14 104
2017 Information technology 23 29 22 15 8 0 3 54 23 213
2017 Internal audit 41 13 40 7 0 0 0 54 7 15
2017 Evaluation 25 49 21 5 0 0 0 74 5 24
2017 Data sciences 40 19 27 8 4 0 1 60 13 108
2017 Policy 14 35 27 16 8 0 0 49 24 237
2017 Project management 18 35 24 14 8 0 1 54 22 327
2017 Other services to the public 38 33 14 6 3 0 6 76 10 333
2017 None of the above 30 29 20 10 5 3 3 63 15 626

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 25 19 12 13 0 10 50 28 76
2017 Federal regulators 10 19 27 25 18 1 1 29 44 250
2017 Compliance, inspection and enforcement 11 21 18 22 26 0 1 32 49 360
2017 Communications or public affairs 18 19 27 16 18 1 1 38 34 149
2017 Access to information and privacy 44 31 15 10 0 0 0 75 10 20
2017 Security 39 20 17 9 10 0 4 62 20 71
2017 Science and technology 17 23 28 18 12 0 1 41 30 1130
2017 Library services 40 23 0 28 0 0 9 69 31 12
2017 Legal services 15 16 17 39 14 0 0 31 53 13
2017 Administration and operations 22 24 22 17 11 1 2 48 29 817
2017 Human resources 20 25 20 16 16 1 2 46 33 249
2017 Financial management 23 27 26 13 9 0 1 51 23 214
2017 Procurement 8 12 14 41 25 0 0 20 66 37
2017 Real property 21 23 28 15 9 1 1 46 25 140
2017 Materiel management 29 30 17 12 12 0 0 59 24 60
2017 Information management 26 27 18 19 7 1 1 55 27 105
2017 Information technology 19 19 21 20 19 1 1 38 40 214
2017 Internal audit 20 7 26 40 7 0 0 27 47 15
2017 Evaluation 49 18 26 7 0 0 0 67 7 24
2017 Data sciences 27 17 30 13 11 1 2 45 25 108
2017 Policy 14 30 27 18 10 1 0 44 29 238
2017 Project management 19 31 22 14 13 1 1 50 27 328
2017 Other services to the public 27 21 27 11 13 0 2 49 24 336
2017 None of the above 27 22 20 15 13 0 4 51 29 630

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 24 11 4 4 0 10 78 9 76
2017 Federal regulators 35 29 19 6 5 0 5 68 12 248
2017 Compliance, inspection and enforcement 33 35 18 5 6 0 2 70 11 359
2017 Communications or public affairs 33 23 20 12 12 0 1 57 23 149
2017 Access to information and privacy 59 26 5 0 0 5 5 94 0 20
2017 Security 61 25 6 3 0 0 5 90 4 72
2017 Science and technology 41 29 15 7 4 0 4 73 11 1130
2017 Library services 44 0 26 0 0 0 30 63 0 12
2017 Legal services 26 23 21 14 0 0 16 58 17 13
2017 Administration and operations 42 25 15 8 2 1 8 72 12 817
2017 Human resources 41 21 15 10 2 1 10 69 14 249
2017 Financial management 46 27 14 5 3 0 4 77 9 214
2017 Procurement 30 51 12 2 4 2 0 82 6 37
2017 Real property 45 31 17 1 4 1 1 77 5 140
2017 Materiel management 55 19 10 2 2 0 11 84 5 60
2017 Information management 54 26 6 3 0 1 10 91 3 105
2017 Information technology 44 23 13 4 4 0 12 76 8 214
2017 Internal audit 41 33 20 0 0 0 7 79 0 15
2017 Evaluation 46 26 25 0 0 0 4 74 0 24
2017 Data sciences 52 20 15 3 3 1 6 77 7 108
2017 Policy 36 31 17 10 4 1 1 68 14 237
2017 Project management 34 32 17 6 5 1 5 70 12 327
2017 Other services to the public 39 29 16 7 7 0 3 69 15 333
2017 None of the above 39 26 15 10 5 1 3 68 16 627

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 33 27 3 2 0 1 68 5 75
2017 Federal regulators 19 27 33 11 8 0 2 47 20 248
2017 Compliance, inspection and enforcement 14 32 27 12 15 0 0 46 27 360
2017 Communications or public affairs 16 28 23 20 13 0 0 44 33 149
2017 Access to information and privacy 42 38 15 5 0 0 0 80 5 19
2017 Security 30 29 29 5 6 0 1 60 11 72
2017 Science and technology 21 31 27 14 6 0 1 52 20 1129
2017 Library services 37 28 7 0 19 0 9 71 21 12
2017 Legal services 26 31 21 15 7 0 0 57 22 13
2017 Administration and operations 29 31 21 11 7 0 1 61 18 814
2017 Human resources 32 29 21 10 7 0 2 62 17 248
2017 Financial management 34 29 20 10 7 0 0 63 17 214
2017 Procurement 17 20 52 7 4 0 0 37 11 37
2017 Real property 39 24 22 9 6 0 0 63 15 138
2017 Materiel management 45 26 13 11 5 0 0 71 16 59
2017 Information management 39 21 23 10 6 0 1 61 16 103
2017 Information technology 29 29 22 11 9 0 1 58 20 211
2017 Internal audit 34 47 13 0 7 0 0 80 7 15
2017 Evaluation 17 14 37 11 21 0 0 31 32 24
2017 Data sciences 36 28 21 7 8 0 0 64 15 108
2017 Policy 24 30 25 15 6 0 0 54 21 236
2017 Project management 23 29 26 14 8 1 0 52 22 327
2017 Other services to the public 18 27 25 12 16 0 1 46 29 335
2017 None of the above 19 32 22 15 12 0 0 51 27 626

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 29 28 7 2 0 6 61 9 75
2017 Federal regulators 18 37 23 12 8 0 1 56 21 247
2017 Compliance, inspection and enforcement 21 33 22 11 11 0 1 55 22 360
2017 Communications or public affairs 24 32 29 8 5 2 1 57 13 149
2017 Access to information and privacy 52 43 5 0 0 0 0 95 0 19
2017 Security 42 32 14 5 6 0 1 74 11 72
2017 Science and technology 27 34 23 10 5 1 1 62 15 1127
2017 Library services 8 51 32 0 0 0 9 65 0 11
2017 Legal services 23 30 14 16 17 0 0 53 33 13
2017 Administration and operations 32 33 19 9 5 1 1 66 14 813
2017 Human resources 28 38 20 7 3 0 2 68 11 248
2017 Financial management 36 29 22 8 5 0 0 65 13 212
2017 Procurement 17 22 48 11 2 0 0 39 13 37
2017 Real property 29 42 17 8 3 1 0 71 11 138
2017 Materiel management 49 17 8 16 9 0 1 67 24 59
2017 Information management 33 27 21 14 4 1 0 61 18 102
2017 Information technology 26 26 21 17 8 0 1 53 26 210
2017 Internal audit 47 27 20 7 0 0 0 74 7 15
2017 Evaluation 32 28 15 7 18 0 0 59 25 24
2017 Data sciences 26 35 19 16 2 0 2 62 19 108
2017 Policy 24 40 24 8 3 0 0 65 11 236
2017 Project management 29 35 22 9 3 0 1 65 13 327
2017 Other services to the public 28 36 20 12 5 0 0 63 16 336
2017 None of the above 25 31 23 11 7 2 1 58 18 625

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 42 19 8 2 2 3 69 10 75
2017 Federal regulators 11 34 27 16 11 0 1 46 27 248
2017 Compliance, inspection and enforcement 17 34 26 15 7 1 1 51 23 360
2017 Communications or public affairs 18 31 29 12 7 0 3 50 20 149
2017 Access to information and privacy 51 38 10 0 0 0 0 90 0 19
2017 Security 44 29 14 7 2 3 1 75 10 72
2017 Science and technology 25 35 24 11 3 1 1 61 15 1125
2017 Library services 21 56 7 0 0 7 9 92 0 12
2017 Legal services 25 14 30 24 8 0 0 39 32 13
2017 Administration and operations 23 34 21 14 7 0 1 58 21 814
2017 Human resources 23 31 26 14 4 1 1 55 19 248
2017 Financial management 29 30 25 11 4 1 0 59 15 214
2017 Procurement 19 20 44 12 6 0 0 39 17 37
2017 Real property 19 40 19 15 5 1 0 61 20 137
2017 Materiel management 27 33 21 11 7 0 0 60 18 59
2017 Information management 27 28 23 15 5 2 0 56 21 104
2017 Information technology 18 22 25 20 13 0 1 41 34 211
2017 Internal audit 27 53 20 0 0 0 0 80 0 15
2017 Evaluation 35 26 35 3 0 0 0 61 3 24
2017 Data sciences 24 40 19 11 6 0 1 64 17 108
2017 Policy 13 38 28 15 5 1 0 52 20 236
2017 Project management 21 36 24 13 5 0 1 58 17 326
2017 Other services to the public 23 35 24 10 4 2 2 60 14 335
2017 None of the above 22 32 21 15 6 2 1 56 22 626

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 43 16 7 3 4 0 72 11 74
2017 Federal regulators 18 35 24 10 11 1 1 54 22 248
2017 Compliance, inspection and enforcement 25 32 20 15 6 1 1 58 22 360
2017 Communications or public affairs 21 31 29 9 8 0 1 53 18 149
2017 Access to information and privacy 61 24 10 5 0 0 0 85 5 19
2017 Security 43 35 7 8 4 0 3 80 13 72
2017 Science and technology 30 33 22 10 4 0 1 64 14 1126
2017 Library services 21 63 0 0 0 0 16 100 0 12
2017 Legal services 22 23 15 24 17 0 0 45 40 13
2017 Administration and operations 30 30 19 12 7 1 1 62 19 814
2017 Human resources 31 32 18 13 5 0 1 64 18 248
2017 Financial management 29 33 22 9 6 0 2 63 15 214
2017 Procurement 10 9 48 22 9 0 2 20 32 36
2017 Real property 33 32 17 10 7 0 1 65 18 138
2017 Materiel management 32 33 11 17 6 0 1 66 23 59
2017 Information management 21 29 26 14 7 1 1 51 22 104
2017 Information technology 22 20 26 18 12 0 1 43 31 211
2017 Internal audit 48 20 20 7 7 0 0 67 13 15
2017 Evaluation 32 44 21 4 0 0 0 75 4 24
2017 Data sciences 25 36 21 14 2 2 0 62 16 108
2017 Policy 19 38 23 16 4 0 0 57 20 236
2017 Project management 25 38 18 12 5 1 1 64 18 326
2017 Other services to the public 40 33 14 10 3 0 1 73 13 335
2017 None of the above 27 32 23 12 5 1 1 59 17 626

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 27 25 8 6 0 1 61 14 75
2017 Federal regulators 13 38 27 12 8 1 1 52 21 248
2017 Compliance, inspection and enforcement 25 34 23 11 7 0 1 58 19 359
2017 Communications or public affairs 27 27 26 14 6 0 0 54 19 147
2017 Access to information and privacy 53 42 5 0 0 0 0 95 0 19
2017 Security 45 40 6 5 1 0 3 87 7 72
2017 Science and technology 34 33 21 8 2 1 1 68 10 1124
2017 Library services 23 28 33 7 0 0 9 56 8 12
2017 Legal services 25 30 21 24 0 0 0 55 24 13
2017 Administration and operations 28 33 20 12 5 0 2 62 17 812
2017 Human resources 28 31 23 11 5 0 1 60 16 248
2017 Financial management 32 31 23 10 3 0 1 64 13 212
2017 Procurement 21 20 46 9 2 0 2 42 12 37
2017 Real property 26 41 19 5 7 1 1 68 12 138
2017 Materiel management 38 16 29 11 4 0 1 55 15 59
2017 Information management 30 28 29 6 4 1 1 59 11 104
2017 Information technology 25 24 26 12 11 1 1 50 24 210
2017 Internal audit 40 26 20 14 0 0 0 67 14 15
2017 Evaluation 46 36 14 4 0 0 0 82 4 24
2017 Data sciences 34 32 20 12 2 0 0 66 14 108
2017 Policy 34 27 25 9 4 0 0 62 13 236
2017 Project management 28 33 23 10 5 0 2 61 15 327
2017 Other services to the public 40 33 16 5 4 1 0 74 10 333
2017 None of the above 33 30 19 10 4 1 3 65 15 624

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 25 6 11 3 0 2 79 15 76
2017 Federal regulators 44 32 11 7 3 0 2 78 11 250
2017 Compliance, inspection and enforcement 50 24 11 8 7 0 1 75 14 363
2017 Communications or public affairs 47 29 18 1 5 0 0 77 6 148
2017 Access to information and privacy 70 15 15 0 0 0 0 85 0 20
2017 Security 65 15 8 7 4 0 1 81 11 72
2017 Science and technology 55 27 12 2 3 0 0 82 5 1132
2017 Library services 63 14 7 7 0 0 9 85 8 12
2017 Legal services 47 15 22 7 0 0 8 68 7 13
2017 Administration and operations 58 20 14 4 1 0 3 80 6 821
2017 Human resources 56 25 11 3 3 0 2 82 6 249
2017 Financial management 62 20 9 5 2 0 2 84 7 215
2017 Procurement 32 24 40 0 0 2 2 58 0 36
2017 Real property 57 21 13 7 1 0 0 78 9 140
2017 Materiel management 47 36 15 0 2 0 0 83 2 60
2017 Information management 52 26 11 7 1 1 2 80 8 105
2017 Information technology 57 20 12 6 3 0 2 78 9 213
2017 Internal audit 80 13 7 0 0 0 0 93 0 15
2017 Evaluation 32 54 7 7 0 0 0 86 7 24
2017 Data sciences 55 25 14 2 4 0 0 80 6 108
2017 Policy 56 20 13 6 4 1 1 77 10 235
2017 Project management 54 29 9 5 2 0 1 83 7 327
2017 Other services to the public 39 26 20 6 9 1 0 65 15 336
2017 None of the above 46 27 14 7 5 0 1 73 13 630

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 74 12 4 3 5 0 3 88 8 75
2017 Federal regulators 65 17 7 3 3 2 2 86 7 250
2017 Compliance, inspection and enforcement 63 17 7 7 3 0 2 82 10 363
2017 Communications or public affairs 74 12 6 5 3 0 1 87 7 149
2017 Access to information and privacy 85 10 0 5 0 0 0 95 5 20
2017 Security 79 7 8 2 1 2 1 88 3 72
2017 Science and technology 74 14 4 3 2 0 2 90 6 1131
2017 Library services 91 0 0 0 0 0 9 100 0 12
2017 Legal services 46 22 7 8 16 0 0 68 25 13
2017 Administration and operations 69 16 7 2 2 1 3 88 5 820
2017 Human resources 80 11 3 0 2 0 4 95 2 248
2017 Financial management 69 14 5 6 2 0 4 87 8 214
2017 Procurement 42 4 43 6 4 0 2 46 9 37
2017 Real property 74 13 5 7 1 0 0 87 8 140
2017 Materiel management 69 8 9 9 4 0 1 78 13 60
2017 Information management 72 12 6 1 4 2 3 88 5 105
2017 Information technology 71 8 7 6 5 0 3 81 11 212
2017 Internal audit 93 0 0 0 7 0 0 93 7 15
2017 Evaluation 74 11 12 0 0 0 3 87 0 24
2017 Data sciences 72 16 2 5 3 0 2 90 8 107
2017 Policy 79 11 4 3 2 2 0 91 5 238
2017 Project management 80 11 3 2 3 0 1 92 5 327
2017 Other services to the public 67 15 9 7 2 0 1 82 9 334
2017 None of the above 68 15 8 4 2 2 1 86 6 630

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 25 13 5 2 0 1 79 7 75
2017 Federal regulators 50 30 9 5 3 0 2 82 8 250
2017 Compliance, inspection and enforcement 49 29 14 5 2 0 2 79 7 362
2017 Communications or public affairs 50 32 9 6 2 0 0 82 8 149
2017 Access to information and privacy 80 15 0 5 0 0 0 95 5 20
2017 Security 57 11 21 10 0 0 1 69 10 72
2017 Science and technology 51 29 13 4 2 0 1 81 6 1133
2017 Library services 47 44 0 0 0 0 9 100 0 12
2017 Legal services 54 22 15 8 0 0 0 76 8 13
2017 Administration and operations 53 28 12 3 2 0 1 82 5 819
2017 Human resources 59 28 6 2 1 0 2 90 4 249
2017 Financial management 52 30 12 3 2 0 1 83 5 213
2017 Procurement 31 15 45 4 4 0 2 46 7 37
2017 Real property 57 27 12 3 1 0 0 84 4 140
2017 Materiel management 43 35 11 7 2 0 1 79 10 60
2017 Information management 55 27 8 4 3 1 2 85 6 104
2017 Information technology 61 24 6 4 3 0 2 87 7 214
2017 Internal audit 60 27 7 0 7 0 0 86 7 15
2017 Evaluation 45 48 7 0 0 0 0 93 0 24
2017 Data sciences 58 25 9 6 1 0 1 84 7 108
2017 Policy 61 25 10 2 0 1 0 87 3 238
2017 Project management 58 25 11 3 1 0 2 85 4 328
2017 Other services to the public 46 38 10 3 3 0 0 84 6 336
2017 None of the above 42 36 12 5 3 2 0 79 8 628

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 68 17 5 4 5 0 1 86 9 75
2017 Federal regulators 56 22 9 6 5 0 2 79 11 250
2017 Compliance, inspection and enforcement 50 22 10 7 9 0 2 73 16 363
2017 Communications or public affairs 56 18 16 6 5 0 0 73 11 148
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 74 9 9 7 1 0 1 83 8 72
2017 Science and technology 57 22 11 5 4 0 1 80 9 1132
2017 Library services 56 35 0 0 0 0 9 100 0 12
2017 Legal services 39 21 15 8 16 0 0 60 25 13
2017 Administration and operations 60 19 12 4 3 0 2 81 7 819
2017 Human resources 68 16 6 5 2 0 2 87 7 248
2017 Financial management 56 24 8 3 6 0 3 82 10 213
2017 Procurement 28 19 38 7 7 0 0 47 15 37
2017 Real property 62 20 8 7 2 0 0 82 9 140
2017 Materiel management 72 10 2 11 5 0 1 82 16 60
2017 Information management 58 17 13 4 6 1 0 76 11 105
2017 Information technology 57 19 10 6 6 0 2 78 12 213
2017 Internal audit 53 27 0 7 7 0 7 86 14 15
2017 Evaluation 46 24 8 0 18 0 3 73 18 24
2017 Data sciences 63 23 5 4 4 0 1 87 8 108
2017 Policy 62 22 8 6 2 0 0 84 8 238
2017 Project management 65 19 8 4 3 0 1 85 8 327
2017 Other services to the public 49 26 12 8 4 1 0 76 13 336
2017 None of the above 47 28 14 7 2 1 0 77 9 630

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 9 11 0 0 0 15 87 0 75
2017 Federal regulators 43 17 9 4 2 1 25 81 8 249
2017 Compliance, inspection and enforcement 55 16 8 2 2 0 17 85 5 361
2017 Communications or public affairs 56 14 4 1 1 0 24 92 2 149
2017 Access to information and privacy 80 10 0 5 0 0 5 95 5 20
2017 Security 70 8 7 3 0 0 13 89 3 72
2017 Science and technology 57 14 9 2 1 0 17 86 3 1134
2017 Library services 63 7 0 0 0 0 30 100 0 12
2017 Legal services 47 0 15 8 0 0 30 67 12 13
2017 Administration and operations 53 17 5 1 1 0 23 90 3 816
2017 Human resources 51 16 5 1 1 0 24 90 3 249
2017 Financial management 55 17 5 3 1 0 20 89 5 215
2017 Procurement 38 8 35 0 0 0 19 57 0 36
2017 Real property 60 15 6 1 1 0 18 92 2 139
2017 Materiel management 44 17 10 9 4 0 16 73 16 60
2017 Information management 61 8 5 3 2 1 21 88 6 105
2017 Information technology 60 7 9 1 2 1 20 85 4 213
2017 Internal audit 47 20 7 7 0 0 20 84 8 15
2017 Evaluation 44 3 7 0 0 0 45 87 0 23
2017 Data sciences 60 11 4 2 1 0 22 90 4 108
2017 Policy 57 15 6 0 0 1 21 92 1 238
2017 Project management 56 19 3 2 1 1 19 93 3 326
2017 Other services to the public 50 21 7 2 1 0 19 89 3 335
2017 None of the above 47 21 8 2 1 1 20 86 4 628

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 17 7 1 2 0 4 89 3 75
2017 Federal regulators 48 27 15 4 3 1 3 78 7 249
2017 Compliance, inspection and enforcement 55 29 10 3 1 0 3 86 4 359
2017 Communications or public affairs 68 19 8 3 0 0 2 88 3 146
2017 Access to information and privacy 85 10 5 0 0 0 0 95 0 20
2017 Security 78 17 2 2 0 0 1 96 2 72
2017 Science and technology 68 20 6 2 1 0 3 91 3 1120
2017 Library services 77 14 0 0 0 0 9 100 0 12
2017 Legal services 62 0 14 0 0 0 24 82 0 13
2017 Administration and operations 68 16 7 2 1 0 8 91 2 814
2017 Human resources 69 13 9 1 1 0 5 88 2 249
2017 Financial management 74 15 2 1 0 0 7 96 2 214
2017 Procurement 39 17 38 2 2 0 2 57 4 37
2017 Real property 63 20 11 4 1 0 2 84 5 140
2017 Materiel management 65 19 6 3 0 0 7 90 3 57
2017 Information management 67 16 4 0 1 1 10 94 1 103
2017 Information technology 73 14 3 2 1 0 7 93 3 212
2017 Internal audit 87 0 0 0 0 0 13 100 0 15
2017 Evaluation 70 21 4 5 0 0 0 91 5 24
2017 Data sciences 68 17 5 2 3 0 5 90 5 108
2017 Policy 68 22 6 1 0 1 3 93 1 238
2017 Project management 56 26 10 3 1 0 4 85 4 324
2017 Other services to the public 53 33 6 2 0 0 6 91 2 332
2017 None of the above 60 25 6 1 1 1 6 92 2 627

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 18 8 2 1 0 5 88 3 74
2017 Federal regulators 58 23 8 7 2 0 2 83 10 249
2017 Compliance, inspection and enforcement 74 17 5 2 1 0 1 92 3 363
2017 Communications or public affairs 69 11 7 6 5 0 2 81 11 149
2017 Access to information and privacy 78 17 0 5 0 0 0 95 5 20
2017 Security 61 25 3 10 1 0 1 86 10 72
2017 Science and technology 63 17 7 6 4 0 2 82 11 1134
2017 Library services 49 7 28 0 0 0 16 67 0 12
2017 Legal services 23 32 22 15 0 0 8 59 16 13
2017 Administration and operations 59 16 11 5 6 1 3 78 11 820
2017 Human resources 69 17 6 2 2 0 4 90 4 249
2017 Financial management 70 14 6 3 2 0 5 88 5 214
2017 Procurement 49 6 36 4 2 0 4 57 6 37
2017 Real property 62 17 9 4 8 0 1 79 12 139
2017 Materiel management 62 25 7 5 1 0 0 87 6 60
2017 Information management 55 22 9 3 6 1 4 81 10 105
2017 Information technology 62 22 6 5 2 0 3 87 7 213
2017 Internal audit 80 7 0 0 7 0 7 93 7 15
2017 Evaluation 46 17 12 18 7 0 0 63 25 24
2017 Data sciences 58 23 8 4 3 1 3 84 8 108
2017 Policy 67 15 7 4 3 1 2 85 8 238
2017 Project management 66 11 9 6 4 0 3 79 11 326
2017 Other services to the public 59 19 7 4 4 0 6 83 9 335
2017 None of the above 57 20 8 6 6 0 3 79 12 629

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 34 12 1 1 2 1 85 2 75
2017 Federal regulators 47 36 10 2 2 0 2 85 5 250
2017 Compliance, inspection and enforcement 46 32 16 3 1 0 2 80 4 363
2017 Communications or public affairs 47 31 12 7 3 0 0 78 10 146
2017 Access to information and privacy 76 19 0 5 0 0 0 95 5 20
2017 Security 42 32 21 2 1 0 1 74 4 71
2017 Science and technology 48 34 13 4 1 0 1 82 5 1132
2017 Library services 30 28 26 7 0 0 9 63 8 12
2017 Legal services 48 22 15 0 7 0 8 76 8 13
2017 Administration and operations 51 29 13 4 2 0 2 81 5 817
2017 Human resources 50 31 12 2 3 0 3 83 4 249
2017 Financial management 52 27 13 4 1 0 2 81 6 215
2017 Procurement 39 25 36 0 0 0 0 64 0 37
2017 Real property 51 30 15 2 1 0 1 82 3 140
2017 Materiel management 57 29 7 6 1 0 0 86 7 59
2017 Information management 50 29 9 4 2 1 5 84 6 103
2017 Information technology 49 25 14 4 6 0 2 75 10 214
2017 Internal audit 47 34 7 7 0 0 7 86 7 15
2017 Evaluation 38 44 14 3 0 0 0 83 3 24
2017 Data sciences 58 23 14 4 1 0 0 82 5 108
2017 Policy 54 29 8 4 2 0 2 85 7 238
2017 Project management 47 31 14 4 2 0 2 80 5 327
2017 Other services to the public 39 37 18 4 2 0 0 76 6 336
2017 None of the above 48 30 13 4 2 2 1 80 6 628

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 32 34 5 10 0 0 51 15 76
2017 Federal regulators 6 27 46 15 5 0 1 33 20 250
2017 Compliance, inspection and enforcement 8 26 37 19 10 0 0 34 28 364
2017 Communications or public affairs 9 30 34 19 8 0 0 39 27 150
2017 Access to information and privacy 19 56 24 0 0 0 0 76 0 20
2017 Security 37 25 27 9 2 0 1 62 11 72
2017 Science and technology 10 34 39 11 5 0 0 44 17 1135
2017 Library services 16 14 70 0 0 0 0 30 0 12
2017 Legal services 0 8 39 36 16 0 0 8 52 13
2017 Administration and operations 14 27 37 15 5 0 0 42 21 820
2017 Human resources 17 26 37 15 4 0 0 44 19 249
2017 Financial management 16 33 34 10 6 0 0 49 17 215
2017 Procurement 4 13 35 40 7 0 0 17 47 37
2017 Real property 9 40 30 14 6 1 0 50 20 140
2017 Materiel management 29 28 26 10 8 0 0 57 17 60
2017 Information management 11 36 39 7 5 1 0 48 13 105
2017 Information technology 11 27 37 13 11 0 0 39 24 214
2017 Internal audit 7 40 40 7 7 0 0 47 13 15
2017 Evaluation 7 35 36 21 0 0 0 42 21 24
2017 Data sciences 19 37 29 9 5 0 0 56 15 108
2017 Policy 6 34 41 15 3 1 0 41 18 238
2017 Project management 7 31 42 13 7 0 0 38 20 327
2017 Other services to the public 11 30 35 16 7 0 0 41 24 336
2017 None of the above 16 24 38 14 8 0 0 40 22 631

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 15 39 23 15 0 2 39 22 76
2017 Federal regulators 9 21 45 20 5 1 0 25 30 249
2017 Compliance, inspection and enforcement 8 24 44 16 8 0 0 24 32 363
2017 Communications or public affairs 9 19 45 16 11 0 0 27 27 149
2017 Access to information and privacy 0 5 41 39 15 0 0 54 5 20
2017 Security 3 12 35 25 24 0 1 50 15 71
2017 Science and technology 6 14 42 27 12 0 0 39 19 1132
2017 Library services 19 0 35 37 9 0 0 45 19 12
2017 Legal services 8 53 23 16 0 0 0 16 61 13
2017 Administration and operations 7 20 42 23 9 0 0 32 27 812
2017 Human resources 8 21 36 23 12 0 1 34 29 249
2017 Financial management 7 19 39 26 9 0 0 35 26 215
2017 Procurement 16 46 19 12 7 0 0 19 62 37
2017 Real property 8 16 39 26 12 1 0 38 23 140
2017 Materiel management 8 15 35 11 31 0 0 42 23 60
2017 Information management 7 13 40 25 14 1 0 39 20 104
2017 Information technology 10 21 38 19 11 1 0 30 32 214
2017 Internal audit 7 27 33 20 14 0 0 34 33 15
2017 Evaluation 18 3 40 28 11 0 0 39 21 24
2017 Data sciences 7 14 28 34 17 0 1 51 21 108
2017 Policy 9 16 44 22 9 0 0 31 25 238
2017 Project management 7 18 42 24 9 0 0 33 25 327
2017 Other services to the public 7 17 44 16 14 0 2 30 25 335
2017 None of the above 6 19 37 22 14 0 1 37 25 625

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 46 23 10 2 6 1 62 13 75
2017 Federal regulators 27 42 12 11 7 1 0 69 18 249
2017 Compliance, inspection and enforcement 19 40 20 8 11 2 0 60 20 364
2017 Communications or public affairs 21 43 16 10 2 6 1 69 14 150
2017 Access to information and privacy 24 76 0 0 0 0 0 100 0 20
2017 Security 13 51 8 18 4 5 0 67 24 71
2017 Science and technology 20 46 17 9 4 4 0 68 14 1134
2017 Library services 35 23 7 26 0 9 0 64 29 12
2017 Legal services 8 60 10 15 0 7 0 74 16 13
2017 Administration and operations 28 41 14 10 3 3 0 71 14 820
2017 Human resources 35 42 12 6 1 4 0 81 7 248
2017 Financial management 31 44 14 6 2 2 1 77 8 215
2017 Procurement 16 28 44 13 0 0 0 43 13 37
2017 Real property 35 32 13 12 4 3 1 70 17 140
2017 Materiel management 21 37 21 17 3 2 0 59 20 59
2017 Information management 25 52 10 5 6 3 0 79 11 103
2017 Information technology 23 38 20 10 5 4 0 64 16 214
2017 Internal audit 46 20 13 7 0 14 0 77 8 15
2017 Evaluation 27 32 12 7 18 4 0 62 26 24
2017 Data sciences 24 37 20 9 3 6 0 65 13 108
2017 Policy 25 49 13 9 1 2 0 76 11 238
2017 Project management 25 45 14 8 1 7 0 76 10 328
2017 Other services to the public 14 34 20 19 10 4 0 50 29 335
2017 None of the above 14 32 26 10 12 4 0 49 24 631

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 40 21 12 6 5 0 59 19 76
2017 Federal regulators 13 40 18 18 9 2 0 54 27 250
2017 Compliance, inspection and enforcement 19 34 18 12 15 2 0 54 28 364
2017 Communications or public affairs 13 39 21 18 7 2 0 54 25 150
2017 Access to information and privacy 43 39 12 6 0 0 0 83 6 20
2017 Security 19 49 13 12 6 1 0 69 18 71
2017 Science and technology 17 41 16 14 10 2 0 60 24 1134
2017 Library services 14 79 0 7 0 0 0 93 7 12
2017 Legal services 27 32 0 7 27 7 0 63 37 12
2017 Administration and operations 21 42 14 11 11 1 0 63 22 818
2017 Human resources 26 48 12 9 4 1 0 76 13 247
2017 Financial management 21 41 18 13 7 1 0 63 20 215
2017 Procurement 7 20 21 44 7 2 0 27 52 37
2017 Real property 26 37 17 11 6 1 1 65 18 140
2017 Materiel management 22 52 10 7 9 0 0 74 16 60
2017 Information management 21 38 19 12 6 3 1 61 19 105
2017 Information technology 16 38 18 10 14 2 0 56 25 213
2017 Internal audit 40 26 14 13 7 0 0 66 20 15
2017 Evaluation 21 31 23 0 18 7 0 56 19 24
2017 Data sciences 22 32 21 15 9 1 0 54 25 107
2017 Policy 15 47 18 12 4 4 0 65 17 237
2017 Project management 21 41 18 13 3 3 1 64 17 328
2017 Other services to the public 19 29 19 18 14 0 0 48 32 336
2017 None of the above 13 34 24 16 12 1 0 47 29 628
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 12 88 76
2017 Federal regulators 13 87 249
2017 Compliance, inspection and enforcement 15 85 364
2017 Communications or public affairs 15 85 150
2017 Access to information and privacy 0 100 20
2017 Security 7 93 72
2017 Science and technology 9 91 1134
2017 Library services 0 100 12
2017 Legal services 0 100 13
2017 Administration and operations 14 86 821
2017 Human resources 18 82 248
2017 Financial management 17 83 213
2017 Procurement 19 81 37
2017 Real property 11 89 139
2017 Materiel management 16 84 60
2017 Information management 14 86 105
2017 Information technology 13 87 213
2017 Data sciences 8 92 108
2017 Policy 14 86 237
2017 Project management 15 85 328
2017 Other services to the public 11 89 335
2017 None of the above 14 86 629
2014 Client contact centre 9 91 101
2014 Federal regulators 13 87 308
2014 Compliance, inspection and enforcement 17 83 421
2014 Communications or public affairs 13 87 120
2014 Security 6 94 93
2014 Science and technology 10 90 1085
2014 Legal services 0 100 10
2014 Administration and operations 14 86 934
2014 Human resources 19 81 259
2014 Financial management 14 86 199
2014 Procurement 16 84 42
2014 Real property 11 89 163
2014 Materiel management 8 92 74
2014 Information management 17 83 122
2014 Information technology 13 87 195
2014 Other services to the public 12 88 542
2014 None of the above 12 88 841

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 64 36 30
2017 Compliance, inspection and enforcement 68 32 60
2017 Communications or public affairs 84 16 25
2017 Science and technology 81 19 102
2017 Administration and operations 88 12 116
2017 Human resources 94 6 48
2017 Financial management 86 14 34
2017 Procurement 89 11 10
2017 Real property 64 36 15
2017 Materiel management 70 30 11
2017 Information management 77 23 16
2017 Information technology 66 34 29
2017 Data sciences 100 0 10
2017 Policy 78 22 35
2017 Project management 81 19 50
2017 Other services to the public 66 34 41
2017 None of the above 48 52 82
2014 Client contact centre 65 35 12
2014 Federal regulators 67 33 41
2014 Compliance, inspection and enforcement 70 30 69
2014 Communications or public affairs 84 16 17
2014 Science and technology 72 28 108
2014 Administration and operations 79 21 130
2014 Human resources 86 14 48
2014 Financial management 71 29 27
2014 Real property 79 21 18
2014 Information management 81 19 20
2014 Information technology 75 25 25
2014 Other services to the public 64 36 56
2014 None of the above 64 36 99

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 53 32 11 0 5 0 0 85 5 19
2017 Compliance, inspection and enforcement 42 35 5 3 12 0 2 79 15 41
2017 Communications or public affairs 33 45 14 9 0 0 0 77 9 21
2017 Science and technology 62 25 4 5 0 1 3 91 5 83
2017 Administration and operations 49 36 4 4 6 0 1 86 10 100
2017 Human resources 49 40 5 5 2 0 0 89 7 45
2017 Financial management 63 31 0 6 0 0 0 94 6 29
2017 Real property 92 8 0 0 0 0 0 100 0 11
2017 Information management 42 42 16 0 0 0 0 84 0 12
2017 Information technology 36 27 5 5 21 0 5 67 28 19
2017 Data sciences 41 33 9 9 8 0 0 73 17 10
2017 Policy 47 39 0 10 4 0 0 86 14 27
2017 Project management 42 39 14 3 2 0 0 81 5 42
2017 Other services to the public 38 53 4 1 4 0 0 91 5 28
2017 None of the above 68 24 6 2 0 0 0 92 2 56
2014 Federal regulators 56 27 0 4 8 0 5 87 13 28
2014 Compliance, inspection and enforcement 38 29 0 19 11 0 4 69 31 47
2014 Communications or public affairs 65 22 0 13 0 0 0 87 13 14
2014 Science and technology 51 36 5 6 3 0 0 86 9 82
2014 Administration and operations 63 22 6 3 4 0 1 86 7 102
2014 Human resources 79 16 2 3 0 0 0 95 3 41
2014 Financial management 68 10 11 6 0 5 0 83 6 19
2014 Real property 72 28 0 0 0 0 0 100 0 15
2014 Information management 56 39 0 5 0 0 0 95 5 16
2014 Information technology 32 46 11 12 0 0 0 78 12 19
2014 Other services to the public 48 36 1 6 10 0 0 84 15 38
2014 None of the above 55 30 6 7 1 1 0 86 8 63
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 34 14 13 13 5 2 21 79 76
2017 Federal regulators 17 24 19 18 18 5 0 18 82 250
2017 Compliance, inspection and enforcement 7 22 28 21 20 2 0 7 93 364
2017 Communications or public affairs 24 23 18 14 19 2 1 24 76 150
2017 Access to information and privacy 35 14 16 30 5 0 0 35 65 20
2017 Security 15 24 22 7 29 1 2 16 84 72
2017 Science and technology 20 24 23 13 16 4 0 21 79 1135
2017 Library services 28 21 16 16 0 0 19 35 65 12
2017 Legal services 25 29 15 10 21 0 0 25 75 13
2017 Administration and operations 22 25 20 17 14 2 1 23 77 820
2017 Human resources 26 23 22 12 14 1 1 27 73 249
2017 Financial management 17 29 26 13 13 1 1 17 83 215
2017 Procurement 8 28 49 11 2 2 0 8 92 35
2017 Real property 24 28 21 10 15 1 1 25 75 140
2017 Materiel management 14 29 22 6 20 7 0 15 85 60
2017 Information management 34 21 18 12 13 1 1 34 66 105
2017 Information technology 30 24 19 13 10 5 0 32 68 212
2017 Internal audit 13 20 33 28 7 0 0 13 87 15
2017 Evaluation 7 12 42 11 25 3 0 7 93 24
2017 Data sciences 22 19 23 18 14 4 0 23 77 108
2017 Policy 21 30 26 10 11 2 1 21 79 238
2017 Project management 20 22 24 15 15 2 0 21 79 327
2017 Other services to the public 4 19 26 25 23 3 0 4 96 336
2017 None of the above 11 16 24 20 28 1 0 11 89 630

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 54
2017 Federal regulators 29 197
2017 Compliance, inspection and enforcement 32 326
2017 Communications or public affairs 29 113
2017 Access to information and privacy 30 13
2017 Security 29 51
2017 Science and technology 27 853
2017 Legal services 31 10
2017 Administration and operations 27 593
2017 Human resources 25 174
2017 Financial management 19 175
2017 Procurement 48 30
2017 Real property 24 104
2017 Materiel management 20 46
2017 Information management 22 69
2017 Information technology 19 135
2017 Internal audit 0 13
2017 Evaluation 48 21
2017 Data sciences 23 81
2017 Policy 23 183
2017 Project management 25 251
2017 Other services to the public 38 298
2017 None of the above 38 518

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 31 54
2017 Federal regulators 48 197
2017 Compliance, inspection and enforcement 36 326
2017 Communications or public affairs 37 113
2017 Access to information and privacy 55 13
2017 Security 34 51
2017 Science and technology 36 853
2017 Legal services 51 10
2017 Administration and operations 38 593
2017 Human resources 34 174
2017 Financial management 45 175
2017 Procurement 47 30
2017 Real property 29 104
2017 Materiel management 39 46
2017 Information management 32 69
2017 Information technology 31 135
2017 Internal audit 70 13
2017 Evaluation 63 21
2017 Data sciences 41 81
2017 Policy 41 183
2017 Project management 40 251
2017 Other services to the public 51 298
2017 None of the above 48 518

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 10 54
2017 Federal regulators 15 197
2017 Compliance, inspection and enforcement 16 326
2017 Communications or public affairs 26 113
2017 Access to information and privacy 55 13
2017 Security 28 51
2017 Science and technology 16 853
2017 Legal services 24 10
2017 Administration and operations 20 593
2017 Human resources 24 174
2017 Financial management 19 175
2017 Procurement 4 30
2017 Real property 19 104
2017 Materiel management 20 46
2017 Information management 13 69
2017 Information technology 15 135
2017 Internal audit 8 13
2017 Evaluation 33 21
2017 Data sciences 19 81
2017 Policy 15 183
2017 Project management 16 251
2017 Other services to the public 23 298
2017 None of the above 15 518

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 55 54
2017 Federal regulators 69 197
2017 Compliance, inspection and enforcement 80 326
2017 Communications or public affairs 62 113
2017 Access to information and privacy 62 13
2017 Security 55 51
2017 Science and technology 55 853
2017 Legal services 41 10
2017 Administration and operations 64 593
2017 Human resources 51 174
2017 Financial management 59 175
2017 Procurement 30 30
2017 Real property 63 104
2017 Materiel management 83 46
2017 Information management 51 69
2017 Information technology 56 135
2017 Internal audit 46 13
2017 Evaluation 21 21
2017 Data sciences 44 81
2017 Policy 54 183
2017 Project management 67 251
2017 Other services to the public 80 298
2017 None of the above 76 518

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 54
2017 Federal regulators 5 197
2017 Compliance, inspection and enforcement 5 326
2017 Communications or public affairs 5 113
2017 Access to information and privacy 7 13
2017 Security 6 51
2017 Science and technology 5 853
2017 Legal services 0 10
2017 Administration and operations 4 593
2017 Human resources 7 174
2017 Financial management 5 175
2017 Procurement 2 30
2017 Real property 8 104
2017 Materiel management 5 46
2017 Information management 1 69
2017 Information technology 6 135
2017 Internal audit 8 13
2017 Evaluation 12 21
2017 Data sciences 6 81
2017 Policy 8 183
2017 Project management 6 251
2017 Other services to the public 7 298
2017 None of the above 4 518

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 54
2017 Federal regulators 36 197
2017 Compliance, inspection and enforcement 29 326
2017 Communications or public affairs 37 113
2017 Access to information and privacy 30 13
2017 Security 50 51
2017 Science and technology 39 853
2017 Legal services 52 10
2017 Administration and operations 37 593
2017 Human resources 43 174
2017 Financial management 42 175
2017 Procurement 29 30
2017 Real property 35 104
2017 Materiel management 17 46
2017 Information management 41 69
2017 Information technology 33 135
2017 Internal audit 39 13
2017 Evaluation 35 21
2017 Data sciences 46 81
2017 Policy 39 183
2017 Project management 36 251
2017 Other services to the public 36 298
2017 None of the above 26 518

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 11 43 16 11 1 18 54
2017 Federal regulators 3 32 20 12 6 27 195
2017 Compliance, inspection and enforcement 2 27 16 14 7 35 322
2017 Communications or public affairs 5 37 20 17 4 16 111
2017 Access to information and privacy 0 53 11 7 0 29 13
2017 Security 2 38 21 20 7 12 50
2017 Science and technology 3 38 20 13 5 21 837
2017 Legal services 0 29 39 0 13 19 10
2017 Administration and operations 6 40 16 12 4 21 580
2017 Human resources 6 46 19 9 3 17 168
2017 Financial management 4 49 19 11 5 12 174
2017 Procurement 11 44 0 2 38 5 29
2017 Real property 6 45 16 11 6 16 102
2017 Materiel management 4 54 14 2 2 24 43
2017 Information management 8 46 13 13 0 21 67
2017 Information technology 3 47 15 12 6 18 135
2017 Internal audit 0 46 30 16 0 8 13
2017 Evaluation 0 33 16 4 4 44 21
2017 Data sciences 4 38 20 17 5 14 81
2017 Policy 5 44 25 11 5 10 181
2017 Project management 6 36 14 15 6 24 251
2017 Other services to the public 2 27 23 14 5 29 290
2017 None of the above 2 30 17 14 9 28 502

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 16 20 17 20 0 18 31 46 54
2017 Federal regulators 7 17 15 20 31 3 7 26 57 196
2017 Compliance, inspection and enforcement 6 21 16 16 35 0 6 29 54 327
2017 Communications or public affairs 12 18 12 30 20 2 4 33 54 113
2017 Access to information and privacy 7 7 48 23 7 0 7 16 33 13
2017 Security 25 23 23 6 19 1 3 49 26 51
2017 Science and technology 9 21 17 20 25 2 7 33 49 857
2017 Legal services 21 0 9 29 22 0 18 26 63 10
2017 Administration and operations 15 24 13 20 19 1 7 43 43 597
2017 Human resources 19 25 17 18 11 1 8 48 33 176
2017 Financial management 17 27 18 14 16 0 9 48 32 175
2017 Procurement 13 13 12 49 9 0 4 27 60 30
2017 Real property 12 25 12 19 26 1 6 39 48 104
2017 Materiel management 19 21 13 20 17 4 6 45 41 46
2017 Information management 12 16 15 19 30 1 7 31 53 69
2017 Information technology 14 21 16 15 22 5 7 40 42 137
2017 Internal audit 15 23 15 16 15 8 8 45 37 13
2017 Evaluation 12 19 8 36 16 4 6 34 57 21
2017 Data sciences 13 16 15 27 25 1 3 30 54 81
2017 Policy 11 18 17 22 21 3 7 32 49 183
2017 Project management 9 22 19 19 22 3 7 34 46 253
2017 Other services to the public 9 27 16 24 21 0 2 37 47 299
2017 None of the above 7 20 13 23 29 3 5 29 56 521

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 3 9 23 39 8 15 8 80 54
2017 Federal regulators 1 4 9 22 56 1 6 6 84 197
2017 Compliance, inspection and enforcement 2 10 9 18 54 0 6 13 77 327
2017 Communications or public affairs 1 9 7 16 59 4 4 11 81 113
2017 Access to information and privacy 0 7 7 8 70 0 7 8 84 13
2017 Security 1 19 21 24 32 1 2 21 57 51
2017 Science and technology 2 12 12 18 48 2 6 15 72 857
2017 Legal services 0 0 9 51 39 0 0 0 91 10
2017 Administration and operations 5 8 13 17 49 2 6 15 71 597
2017 Human resources 4 8 9 15 57 2 6 13 77 176
2017 Financial management 2 13 13 19 47 1 6 16 70 175
2017 Procurement 7 4 8 55 26 0 0 11 80 30
2017 Real property 4 17 8 21 47 0 3 22 71 104
2017 Materiel management 11 15 6 14 45 4 6 28 65 46
2017 Information management 6 1 12 14 61 0 6 8 79 69
2017 Information technology 6 8 11 22 44 5 4 16 73 137
2017 Internal audit 0 8 8 46 39 0 0 8 85 13
2017 Evaluation 8 0 24 15 49 4 0 8 67 21
2017 Data sciences 2 4 10 20 55 1 7 7 81 81
2017 Policy 1 5 13 26 46 2 7 7 79 182
2017 Project management 2 6 13 17 53 1 6 9 77 253
2017 Other services to the public 4 8 15 25 45 1 2 12 72 299
2017 None of the above 4 13 9 16 47 4 7 18 71 522
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