2017 Public Service Employee Survey Results for Department of National Defence by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 46 5 15 7 0 0 73 22 1379
2017 Language of service - French only 33 54 5 6 1 0 0 87 8 145
2017 Language of service - Both English and French 30 49 8 9 4 0 0 79 13 1246
2014 Language of service - English only 27 48 6 11 8 0 0 75 19 1687
2014 Language of service - French only 28 53 12 7 1 0 0 81 7 160
2014 Language of service - Both English and French 32 45 8 11 5 0 0 77 15 1619
2011 Language of service - English only 34 48 4 10 4 0 0 82 15 2284
2011 Language of service - French only 37 40 13 8 1 0 0 78 9 179
2011 Language of service - Both English and French 36 47 5 9 3 0 0 83 12 1862
2008 Language of service - English only 34 48 3 11 4 0 0 82 15 1658
2008 Language of service - French only 36 47 9 6 2 0 0 82 9 129
2008 Language of service - Both English and French 38 47 5 8 3 0 0 85 10 1502

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 23 6 3 2 0 1 88 5 1372
2017 Language of service - French only 45 49 2 2 2 0 0 94 4 144
2017 Language of service - Both English and French 52 33 7 5 2 0 1 86 7 1244
2014 Language of service - English only 64 25 6 2 1 1 2 91 3 1682
2014 Language of service - French only 42 47 4 5 1 0 1 89 6 160
2014 Language of service - Both English and French 50 34 7 6 3 1 0 85 9 1617
2011 Language of service - English only 71 21 3 2 1 1 2 94 3 2285
2011 Language of service - French only 52 35 6 4 2 0 1 87 6 179
2011 Language of service - Both English and French 56 29 6 6 2 0 0 86 8 1862
2008 Language of service - English only 71 21 2 2 1 0 2 95 3 1660
2008 Language of service - French only 50 39 4 3 2 0 2 90 6 129
2008 Language of service - Both English and French 55 31 5 6 3 0 1 86 9 1502

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 17 4 1 1 0 2 93 3 1378
2017 Language of service - French only 56 36 3 4 1 0 0 92 5 145
2017 Language of service - Both English and French 49 26 8 11 5 0 1 76 16 1245
2014 Language of service - English only 73 18 4 1 1 0 2 93 2 1685
2014 Language of service - French only 53 35 3 6 1 1 1 90 7 160
2014 Language of service - Both English and French 45 28 9 9 7 0 0 74 17 1615
2011 Language of service - English only 77 15 3 2 1 0 3 95 2 2284
2011 Language of service - French only 60 25 6 5 2 0 2 87 7 179
2011 Language of service - Both English and French 52 25 8 9 6 0 1 78 14 1862
2008 Language of service - English only 75 16 3 1 1 0 4 94 2 1662
2008 Language of service - French only 58 31 5 3 1 0 2 90 4 129
2008 Language of service - Both English and French 49 27 7 9 6 0 2 77 16 1502

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 37 8 12 8 0 0 73 20 1373
2017 Language of service - French only 29 46 13 8 3 1 0 76 11 145
2017 Language of service - Both English and French 35 37 10 11 6 0 0 72 18 1242
2014 Language of service - English only 36 36 7 12 8 0 1 73 20 1684
2014 Language of service - French only 36 40 13 9 3 0 0 76 11 159
2014 Language of service - Both English and French 36 37 9 11 7 0 0 74 18 1614
2011 Language of service - English only 36 37 8 11 8 0 0 73 18 2279
2011 Language of service - French only 27 45 19 6 2 0 1 73 8 179
2011 Language of service - Both English and French 36 38 10 11 6 0 0 74 16 1860

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 38 9 17 10 0 0 64 28 1374
2017 Language of service - French only 20 51 15 12 1 0 1 72 13 144
2017 Language of service - Both English and French 25 39 17 10 7 0 0 65 18 1245
2014 Language of service - English only 25 37 10 15 13 0 0 62 28 1682
2014 Language of service - French only 28 41 20 7 3 0 1 70 10 159
2014 Language of service - Both English and French 24 39 15 13 8 0 1 64 21 1614
2011 Language of service - English only 31 39 11 12 7 0 1 70 19 2282
2011 Language of service - French only 20 45 22 9 2 1 1 67 10 178
2011 Language of service - Both English and French 27 39 16 11 6 0 1 67 17 1863
2008 Language of service - English only 27 41 10 13 7 0 1 69 21 1663
2008 Language of service - French only 24 41 25 9 0 0 1 66 9 129
2008 Language of service - Both English and French 30 40 13 11 5 0 1 71 16 1501

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 33 10 4 3 0 0 83 7 1375
2017 Language of service - French only 36 51 9 3 1 0 0 87 4 145
2017 Language of service - Both English and French 45 38 10 4 2 0 0 84 6 1245
2014 Language of service - English only 47 35 9 5 4 0 0 82 9 1683
2014 Language of service - French only 42 44 9 5 0 0 0 86 5 160
2014 Language of service - Both English and French 43 37 10 6 3 0 0 81 9 1617
2011 Language of service - English only 49 33 10 5 3 0 0 82 8 2283
2011 Language of service - French only 45 37 13 3 2 0 0 82 5 179
2011 Language of service - Both English and French 48 32 12 5 3 0 0 80 8 1858
2008 Language of service - English only 47 36 9 4 4 0 0 83 8 1664
2008 Language of service - French only 37 40 17 5 1 0 0 77 6 129
2008 Language of service - Both English and French 45 38 9 5 2 0 0 83 8 1502

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 29 6 4 3 0 0 87 7 1374
2017 Language of service - French only 45 47 6 1 1 0 0 92 2 145
2017 Language of service - Both English and French 51 35 7 4 3 0 0 86 7 1242
2014 Language of service - English only 54 32 7 4 3 0 0 86 8 1684
2014 Language of service - French only 51 39 6 3 1 0 0 90 4 160
2014 Language of service - Both English and French 49 33 9 5 4 0 0 82 9 1617
2011 Language of service - English only 55 32 6 3 3 0 0 87 7 2285
2011 Language of service - French only 47 39 7 4 2 0 0 87 6 177
2011 Language of service - Both English and French 52 35 6 5 3 0 0 86 7 1863
2008 Language of service - English only 50 38 5 4 3 0 0 88 7 1664
2008 Language of service - French only 42 44 11 2 1 0 0 86 3 129
2008 Language of service - Both English and French 54 33 7 3 3 0 0 87 6 1504

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 39 8 10 5 0 0 78 15 1374
2017 Language of service - French only 40 47 7 6 0 0 0 87 6 145
2017 Language of service - Both English and French 40 42 8 7 4 0 0 82 10 1240
2014 Language of service - English only 38 39 9 9 5 0 0 78 14 1682
2014 Language of service - French only 38 50 8 4 0 0 0 88 4 160
2014 Language of service - Both English and French 39 39 11 7 4 0 0 78 11 1617

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 33 13 9 6 0 0 72 16 1376
2017 Language of service - French only 26 38 20 9 3 1 3 67 12 144
2017 Language of service - Both English and French 40 36 12 7 5 0 1 76 11 1243
2014 Language of service - English only 35 34 13 9 8 1 0 70 17 1682
2014 Language of service - French only 27 41 18 10 3 0 0 69 13 160
2014 Language of service - Both English and French 34 35 16 7 7 0 1 70 14 1620
2011 Language of service - English only 39 34 10 8 7 0 0 74 15 2288
2011 Language of service - French only 29 45 16 6 2 0 2 75 8 178
2011 Language of service - Both English and French 37 35 13 9 4 0 1 74 13 1862

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 23 11 10 17 2 8 57 30 1373
2017 Language of service - French only 34 39 8 4 4 1 9 82 8 144
2017 Language of service - Both English and French 30 27 13 9 10 2 10 64 22 1245
2014 Language of service - English only 27 22 12 11 20 1 8 53 34 1684
2014 Language of service - French only 45 34 7 4 3 0 7 85 7 160
2014 Language of service - Both English and French 28 28 11 8 14 1 10 63 24 1619
2011 Language of service - English only 31 23 10 11 17 2 7 59 31 2286
2011 Language of service - French only 49 27 7 5 6 0 6 81 12 177
2011 Language of service - Both English and French 35 23 10 8 13 1 11 65 24 1863
2008 Language of service - English only 38 23 9 10 12 2 7 66 24 1661
2008 Language of service - French only 53 30 5 3 3 1 5 88 6 129
2008 Language of service - Both English and French 41 23 9 8 8 1 9 72 18 1500

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 41 10 7 6 0 0 78 13 1376
2017 Language of service - French only 29 53 13 4 1 0 0 82 5 145
2017 Language of service - Both English and French 38 43 11 5 3 0 0 81 8 1246
2014 Language of service - English only 33 46 8 7 6 0 0 78 13 1686
2014 Language of service - French only 38 45 14 4 0 0 0 83 4 160
2014 Language of service - Both English and French 34 44 12 5 4 0 0 78 10 1619
2011 Language of service - English only 42 38 10 6 4 0 0 81 10 2286
2011 Language of service - French only 38 41 16 3 2 0 0 79 5 179
2011 Language of service - Both English and French 43 38 11 5 3 0 0 81 8 1861
2008 Language of service - English only 44 39 8 6 4 0 0 82 10 1650
2008 Language of service - French only 46 36 11 4 2 0 0 82 6 129
2008 Language of service - Both English and French 45 37 11 4 2 0 0 82 7 1499

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 32 18 14 14 0 0 55 28 1377
2017 Language of service - French only 18 37 21 19 5 0 0 55 24 145
2017 Language of service - Both English and French 25 32 20 12 10 0 0 58 22 1243
2014 Language of service - English only 19 34 16 15 15 0 0 53 30 1684
2014 Language of service - French only 25 32 25 12 6 0 1 57 18 160
2014 Language of service - Both English and French 22 34 20 14 11 0 0 56 25 1619
2011 Language of service - English only 22 37 14 15 13 0 0 58 28 2288
2011 Language of service - French only 17 38 27 12 5 0 0 55 18 179
2011 Language of service - Both English and French 22 36 17 15 10 0 0 58 25 1866

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 39 12 12 7 0 0 69 19 1376
2017 Language of service - French only 18 60 15 4 3 0 0 78 7 145
2017 Language of service - Both English and French 31 42 15 7 4 0 0 73 11 1245

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 35 11 5 5 0 0 79 9 1375
2017 Language of service - French only 27 54 13 3 1 0 1 82 4 145
2017 Language of service - Both English and French 42 40 10 5 2 0 0 83 7 1246
2014 Language of service - English only 39 39 13 5 4 1 0 78 9 1685
2014 Language of service - French only 34 47 14 3 1 1 0 82 4 159
2014 Language of service - Both English and French 42 39 11 4 3 1 0 82 7 1617
2011 Language of service - English only 42 39 10 4 3 1 0 83 7 2288
2011 Language of service - French only 27 53 13 5 2 0 0 81 7 179
2011 Language of service - Both English and French 43 40 11 4 2 1 0 83 6 1863
2008 Language of service - English only 51 35 7 4 3 1 0 86 7 1661
2008 Language of service - French only 41 42 12 3 2 0 0 83 5 129
2008 Language of service - Both English and French 51 37 7 3 1 0 0 88 4 1502

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 35 14 12 11 0 0 62 24 1372
2017 Language of service - French only 21 44 18 9 8 0 0 65 17 145
2017 Language of service - Both English and French 31 35 17 10 7 0 0 66 17 1241

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 24 6 3 1 0 0 90 4 1369
2017 Language of service - French only 46 44 9 1 1 0 0 90 1 145
2017 Language of service - Both English and French 59 32 6 2 1 0 0 91 2 1241
2014 Language of service - English only 72 20 5 1 2 0 0 92 3 1685
2014 Language of service - French only 60 36 3 1 0 0 0 96 1 159
2014 Language of service - Both English and French 67 25 5 1 1 0 0 92 2 1619
2011 Language of service - English only 71 23 4 1 1 0 0 94 2 2288
2011 Language of service - French only 58 34 6 2 0 0 0 92 2 179
2011 Language of service - Both English and French 66 26 5 2 1 0 0 93 2 1864

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 39 10 13 9 0 0 68 22 1363
2017 Language of service - French only 19 36 27 11 7 0 1 55 18 145
2017 Language of service - Both English and French 30 39 15 9 6 0 0 70 15 1240
2014 Language of service - English only 22 40 11 14 12 0 0 63 26 1683
2014 Language of service - French only 18 42 18 15 7 0 1 60 22 158
2014 Language of service - Both English and French 22 40 15 14 8 0 1 63 22 1616
2011 Language of service - English only 30 39 10 12 9 0 0 69 20 2286
2011 Language of service - French only 16 40 24 12 6 0 2 57 18 179
2011 Language of service - Both English and French 31 38 14 11 6 1 0 69 17 1863

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 34 15 11 8 0 0 66 19 1366
2017 Language of service - French only 17 43 20 13 6 0 1 61 19 145
2017 Language of service - Both English and French 34 36 16 9 5 0 0 70 14 1241
2014 Language of service - English only 29 36 14 11 10 0 0 64 21 1684
2014 Language of service - French only 20 44 22 11 3 0 0 64 14 159
2014 Language of service - Both English and French 29 36 17 11 7 0 0 66 18 1617

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 34 15 10 9 0 0 66 19 1367
2017 Language of service - French only 17 52 20 6 5 0 1 69 11 143
2017 Language of service - Both English and French 33 39 15 7 6 0 0 72 13 1241
2014 Language of service - English only 28 37 15 11 9 0 0 65 20 1684
2014 Language of service - French only 27 39 21 11 1 0 1 67 12 159
2014 Language of service - Both English and French 29 37 17 11 6 0 0 66 17 1616
2011 Language of service - English only 38 39 11 7 4 0 0 78 11 2284
2011 Language of service - French only 24 44 23 7 1 0 1 69 8 177
2011 Language of service - Both English and French 34 39 15 9 3 1 0 73 12 1854

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 33 10 5 3 0 0 82 8 1360
2017 Language of service - French only 37 50 9 1 3 0 0 87 4 144
2017 Language of service - Both English and French 48 37 9 3 2 0 0 85 6 1239
2014 Language of service - English only 49 36 8 4 3 0 0 85 7 1683
2014 Language of service - French only 44 47 5 3 0 0 0 92 3 158
2014 Language of service - Both English and French 48 36 10 3 3 0 0 84 6 1614
2011 Language of service - English only 50 35 8 5 3 0 0 85 7 2288
2011 Language of service - French only 43 41 12 3 1 0 0 84 3 179
2011 Language of service - Both English and French 49 38 8 3 2 0 0 87 5 1863
2008 Language of service - English only 51 35 6 5 2 0 0 87 7 1664
2008 Language of service - French only 55 30 9 5 1 0 0 85 6 129
2008 Language of service - Both English and French 52 38 6 3 2 0 0 89 5 1503

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 33 15 6 3 0 1 75 9 1379
2017 Language of service - French only 51 40 5 3 0 0 0 91 4 145
2017 Language of service - Both English and French 39 35 13 8 4 0 1 74 12 1247
2014 Language of service - English only 36 35 18 6 5 0 1 71 11 1684
2014 Language of service - French only 55 33 9 2 1 0 0 88 3 159
2014 Language of service - Both English and French 39 33 16 7 4 0 1 73 11 1618
2011 Language of service - English only 39 33 17 6 3 0 1 73 10 2287
2011 Language of service - French only 37 41 15 6 1 1 0 78 7 179
2011 Language of service - Both English and French 37 32 18 9 5 0 0 69 13 1862
2008 Language of service - English only 33 35 19 9 5 0 0 68 13 1664
2008 Language of service - French only 29 38 21 11 1 0 0 67 12 128
2008 Language of service - Both English and French 29 37 18 10 5 0 0 66 16 1501

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 24 32 17 10 0 3 28 39 1364
2017 Language of service - French only 9 36 25 20 7 1 1 28 47 143
2017 Language of service - Both English and French 10 26 32 18 10 0 4 29 38 1232
2014 Language of service - English only 12 28 33 17 7 1 2 25 41 1681
2014 Language of service - French only 13 35 30 18 3 0 0 21 49 159
2014 Language of service - Both English and French 10 31 33 16 7 1 2 24 42 1618
2011 Language of service - English only 12 24 34 18 9 0 3 27 37 2270
2011 Language of service - French only 19 34 30 8 4 1 4 13 56 177
2011 Language of service - Both English and French 10 31 32 17 7 0 3 25 42 1856
2008 Language of service - English only 13 26 33 19 7 0 2 26 40 1644
2008 Language of service - French only 17 38 28 11 7 0 0 18 54 129
2008 Language of service - Both English and French 11 31 33 16 7 0 2 24 43 1495

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 21 28 18 12 1 4 32 38 1356
2017 Language of service - French only 13 28 35 14 6 1 2 21 42 142
2017 Language of service - Both English and French 13 22 27 18 14 2 4 34 37 1229
2014 Language of service - English only 16 24 30 18 9 1 2 28 41 1680
2014 Language of service - French only 15 25 34 17 6 0 1 24 41 159
2014 Language of service - Both English and French 12 27 28 19 10 2 2 31 40 1615
2011 Language of service - English only 13 21 30 19 13 1 3 34 35 2264
2011 Language of service - French only 17 28 29 12 6 4 4 19 50 179
2011 Language of service - Both English and French 11 23 30 19 12 2 3 32 36 1853
2008 Language of service - English only 13 20 28 23 12 1 3 36 35 1641
2008 Language of service - French only 17 26 30 13 10 2 2 24 44 129
2008 Language of service - Both English and French 11 22 28 20 13 2 3 36 35 1497

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 23 25 16 10 1 5 27 46 1359
2017 Language of service - French only 22 35 23 8 4 4 2 14 61 143
2017 Language of service - Both English and French 24 25 26 12 8 1 4 21 51 1232
2014 Language of service - English only 22 25 27 14 7 1 3 22 49 1681
2014 Language of service - French only 26 31 24 11 5 1 1 16 59 159
2014 Language of service - Both English and French 22 30 25 13 7 1 3 20 54 1619
2011 Language of service - English only 19 22 28 16 10 2 4 27 43 2256
2011 Language of service - French only 25 34 23 7 4 1 5 12 63 178
2011 Language of service - Both English and French 20 27 28 13 7 1 3 21 49 1858
2008 Language of service - English only 19 22 29 15 10 1 3 27 42 1641
2008 Language of service - French only 17 36 28 11 6 1 1 17 54 129
2008 Language of service - Both English and French 16 28 27 14 9 1 4 25 46 1494

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 10 25 32 20 1 6 56 17 1348
2017 Language of service - French only 9 17 30 30 8 2 3 40 28 141
2017 Language of service - Both English and French 7 13 32 26 15 1 5 44 22 1230
2014 Language of service - English only 6 12 30 33 15 1 3 51 18 1675
2014 Language of service - French only 11 19 30 30 8 0 3 39 31 157
2014 Language of service - Both English and French 7 15 32 29 12 1 3 43 23 1606
2011 Language of service - English only 6 12 29 32 17 0 4 51 18 2255
2011 Language of service - French only 15 28 36 10 4 2 4 15 46 178
2011 Language of service - Both English and French 9 18 30 25 13 1 4 40 28 1850
2008 Language of service - English only 6 11 30 34 16 0 3 51 17 1641
2008 Language of service - French only 8 25 34 23 9 0 1 33 33 128
2008 Language of service - Both English and French 9 19 33 23 13 0 3 37 28 1495

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 20 24 17 12 1 3 30 44 1360
2017 Language of service - French only 11 24 35 16 10 0 3 27 37 142
2017 Language of service - Both English and French 18 26 25 16 11 1 4 28 45 1232
2014 Language of service - English only 23 23 27 15 10 1 2 25 48 1679
2014 Language of service - French only 23 33 21 14 8 0 1 22 56 160
2014 Language of service - Both English and French 22 28 25 14 8 1 2 23 51 1612
2011 Language of service - English only 18 23 27 16 11 0 3 28 43 2265
2011 Language of service - French only 16 28 31 16 4 0 6 22 46 179
2011 Language of service - Both English and French 16 25 28 16 11 1 3 28 43 1857
2008 Language of service - English only 16 22 28 19 12 1 2 32 39 1640
2008 Language of service - French only 14 31 28 15 10 0 2 26 46 128
2008 Language of service - Both English and French 13 23 30 19 12 0 3 32 38 1497

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 18 25 19 15 2 7 38 35 1355
2017 Language of service - French only 8 23 23 28 13 1 5 43 33 143
2017 Language of service - Both English and French 17 22 23 19 12 2 6 33 42 1233
2014 Language of service - English only 13 18 24 23 14 1 5 40 34 1675
2014 Language of service - French only 14 27 20 23 11 3 3 36 43 159
2014 Language of service - Both English and French 15 22 26 20 12 1 4 33 40 1613
2011 Language of service - English only 14 18 25 20 15 2 5 38 34 2267
2011 Language of service - French only 21 27 19 15 9 2 7 26 53 179
2011 Language of service - Both English and French 15 25 23 19 13 1 4 33 42 1856
2008 Language of service - English only 15 19 24 21 14 1 5 38 36 1640
2008 Language of service - French only 23 26 18 20 9 1 3 30 51 128
2008 Language of service - Both English and French 16 26 24 16 11 2 5 29 45 1496

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 19 28 15 12 2 6 30 40 1358
2017 Language of service - French only 14 25 31 19 5 3 3 25 41 143
2017 Language of service - Both English and French 16 20 29 17 9 3 6 29 39 1232
2014 Language of service - English only 16 22 29 17 10 2 4 29 40 1679
2014 Language of service - French only 15 18 33 21 7 4 3 29 35 158
2014 Language of service - Both English and French 15 21 32 16 8 3 4 26 39 1613
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 11 7 0 1 0 5 90 2 1378
2017 Language of service - French only 63 28 3 1 0 0 5 96 1 145
2017 Language of service - Both English and French 49 23 10 6 6 1 4 76 13 1247
2014 Language of service - English only 77 11 5 1 0 0 5 94 1 1685
2014 Language of service - French only 65 22 5 3 0 0 5 92 3 159
2014 Language of service - Both English and French 54 22 8 7 8 0 2 77 15 1619
2011 Language of service - English only 77 11 5 0 1 1 4 93 1 2286
2011 Language of service - French only 65 24 3 0 0 2 5 96 1 179
2011 Language of service - Both English and French 52 21 9 8 8 0 3 75 16 1864
2008 Language of service - English only 76 9 4 1 1 1 9 93 2 1662
2008 Language of service - French only 76 15 2 1 2 0 4 95 3 128
2008 Language of service - Both English and French 51 20 6 10 9 0 4 74 19 1503

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 30 17 13 16 2 1 53 30 1378
2017 Language of service - French only 15 34 24 17 5 1 3 51 24 145
2017 Language of service - Both English and French 21 35 20 11 9 2 2 58 21 1246
2014 Language of service - English only 20 35 15 15 13 1 1 56 29 1684
2014 Language of service - French only 19 35 20 16 7 1 2 56 24 160
2014 Language of service - Both English and French 21 33 20 12 10 3 1 56 23 1618

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 29 12 14 15 0 0 60 29 1379
2017 Language of service - French only 22 56 14 4 3 0 0 78 7 144
2017 Language of service - Both English and French 35 37 13 8 6 1 0 72 15 1246
2014 Language of service - English only 31 29 11 13 15 0 0 60 28 1685
2014 Language of service - French only 31 47 10 7 3 1 0 79 11 159
2014 Language of service - Both English and French 33 35 13 10 8 0 0 68 19 1617

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 29 14 20 17 1 1 48 37 1375
2017 Language of service - French only 21 43 23 10 2 0 1 65 12 144
2017 Language of service - Both English and French 22 38 19 11 8 1 2 62 19 1247
2014 Language of service - English only 17 37 14 19 12 1 1 55 31 1686
2014 Language of service - French only 20 53 15 7 3 2 0 75 10 159
2014 Language of service - Both English and French 20 38 17 14 9 1 1 59 23 1620
2011 Language of service - English only 19 33 13 20 13 1 1 54 33 2289
2011 Language of service - French only 19 38 17 17 8 0 1 57 25 178
2011 Language of service - Both English and French 21 38 17 14 7 2 1 61 21 1862
2008 Language of service - English only 19 35 11 17 14 2 1 56 32 1662
2008 Language of service - French only 24 38 23 7 6 0 2 63 13 128
2008 Language of service - Both English and French 25 39 15 13 6 1 1 66 19 1502

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 24 18 17 18 7 1 43 37 1376
2017 Language of service - French only 13 32 24 18 6 7 0 48 26 144
2017 Language of service - Both English and French 22 33 17 11 9 5 2 60 22 1244
2014 Language of service - English only 14 27 17 18 17 5 1 44 38 1688
2014 Language of service - French only 16 38 24 13 6 3 1 56 20 160
2014 Language of service - Both English and French 21 29 19 12 11 6 1 54 26 1620
2011 Language of service - English only 19 25 16 18 17 4 1 47 36 2286
2011 Language of service - French only 14 27 25 17 12 4 1 43 31 177
2011 Language of service - Both English and French 24 28 17 14 11 5 1 56 26 1860
2008 Language of service - English only 21 25 15 16 17 5 1 48 36 1661
2008 Language of service - French only 22 29 21 9 13 4 2 54 23 127
2008 Language of service - Both English and French 28 30 14 13 10 4 2 61 24 1502

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 20 17 21 24 7 1 31 50 1375
2017 Language of service - French only 8 21 28 20 12 8 3 33 36 144
2017 Language of service - Both English and French 10 23 23 18 15 9 2 37 37 1243
2014 Language of service - English only 8 21 18 23 24 6 1 31 50 1685
2014 Language of service - French only 10 27 23 18 13 8 1 41 34 160
2014 Language of service - Both English and French 10 22 22 20 16 8 2 35 40 1620

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 37 14 13 9 0 0 63 22 1373
2017 Language of service - French only 24 55 18 2 1 0 0 79 3 143
2017 Language of service - Both English and French 32 47 10 7 4 0 0 79 11 1243
2014 Language of service - English only 25 41 11 15 8 0 0 66 23 1683
2014 Language of service - French only 23 56 13 7 1 0 0 79 8 160
2014 Language of service - Both English and French 29 47 12 8 4 0 0 76 12 1616
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 34 14 8 10 0 0 67 19 1377
2017 Language of service - French only 19 47 24 7 2 1 1 67 8 145
2017 Language of service - Both English and French 30 39 16 9 6 0 0 70 14 1245
2014 Language of service - English only 32 35 14 10 7 0 0 68 18 1686
2014 Language of service - French only 26 40 24 5 3 1 0 66 9 158
2014 Language of service - Both English and French 31 38 14 9 7 0 1 70 16 1618
2011 Language of service - English only 31 35 13 11 9 0 0 67 20 2286
2011 Language of service - French only 27 41 21 8 3 0 1 69 10 179
2011 Language of service - Both English and French 31 35 16 10 7 0 0 67 17 1863
2008 Language of service - English only 33 36 10 10 10 0 0 69 21 1660
2008 Language of service - French only 26 42 19 10 3 0 0 68 13 127
2008 Language of service - Both English and French 34 34 14 10 7 0 1 69 18 1504

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 30 14 10 9 1 1 66 20 1376
2017 Language of service - French only 18 50 24 3 2 2 1 70 5 145
2017 Language of service - Both English and French 36 37 14 6 5 2 1 75 11 1244
2014 Language of service - English only 34 33 14 10 8 1 1 68 18 1687
2014 Language of service - French only 29 39 22 5 4 1 0 69 9 160
2014 Language of service - Both English and French 36 33 14 8 6 2 1 71 15 1621
2011 Language of service - English only 34 32 13 10 9 1 0 67 19 2287
2011 Language of service - French only 26 39 22 5 2 5 0 69 8 179
2011 Language of service - Both English and French 35 32 16 9 6 2 0 69 15 1861
2008 Language of service - English only 36 32 11 9 10 2 0 69 19 1663
2008 Language of service - French only 28 38 20 6 5 3 0 68 12 128
2008 Language of service - Both English and French 36 34 14 9 6 2 0 71 15 1503

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 30 12 12 10 1 0 67 21 1378
2017 Language of service - French only 23 51 16 9 1 0 1 75 9 145
2017 Language of service - Both English and French 36 37 13 8 5 1 0 74 13 1245
2014 Language of service - English only 34 33 12 12 8 0 0 68 21 1689
2014 Language of service - French only 33 38 18 8 3 0 0 71 11 160
2014 Language of service - Both English and French 33 35 14 10 8 0 0 68 18 1618
2011 Language of service - English only 33 34 10 13 9 0 0 67 22 2285
2011 Language of service - French only 27 37 24 9 2 2 0 65 11 179
2011 Language of service - Both English and French 33 34 14 10 7 1 0 68 17 1862
2008 Language of service - English only 34 34 10 11 10 1 1 68 22 1661
2008 Language of service - French only 32 39 14 8 6 0 0 71 14 128
2008 Language of service - Both English and French 36 34 12 11 7 0 0 71 17 1504

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 77 12 5 1 1 0 3 92 2 1371
2017 Language of service - French only 65 30 2 1 0 0 2 97 1 145
2017 Language of service - Both English and French 61 22 5 4 6 1 2 85 10 1243
2014 Language of service - English only 78 13 4 0 1 0 4 95 1 1686
2014 Language of service - French only 67 27 2 1 0 0 2 96 2 160
2014 Language of service - Both English and French 62 20 5 4 7 0 2 84 11 1618
2011 Language of service - English only 80 11 4 1 1 0 4 95 2 2285
2011 Language of service - French only 70 25 1 0 0 0 4 98 1 179
2011 Language of service - Both English and French 62 18 6 4 7 0 2 83 11 1862
2008 Language of service - English only 81 7 3 1 1 1 7 96 1 1661
2008 Language of service - French only 83 15 0 0 1 0 1 99 1 128
2008 Language of service - Both English and French 67 15 4 5 8 0 3 83 13 1502

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 21 14 5 9 4 9 68 16 1378
2017 Language of service - French only 25 40 7 5 6 2 15 79 13 143
2017 Language of service - Both English and French 37 28 11 6 6 4 9 74 13 1242
2014 Language of service - English only 35 24 13 6 8 2 10 68 17 1688
2014 Language of service - French only 24 34 10 8 6 1 16 69 18 159
2014 Language of service - Both English and French 37 25 11 8 8 2 9 69 18 1618
2011 Language of service - English only 33 24 14 7 13 2 7 63 21 2285
2011 Language of service - French only 24 28 16 8 7 4 13 63 18 179
2011 Language of service - Both English and French 36 25 13 9 8 3 7 67 19 1865

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 28 10 8 8 1 0 74 16 1375
2017 Language of service - French only 27 48 14 6 3 1 1 77 9 145
2017 Language of service - Both English and French 46 34 9 5 5 1 0 81 9 1243

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 26 15 6 8 1 0 71 14 1375
2017 Language of service - French only 25 43 17 9 3 1 1 70 12 145
2017 Language of service - Both English and French 46 31 12 4 5 1 0 78 9 1243

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 27 13 8 9 0 0 70 18 1368
2017 Language of service - French only 29 47 17 4 2 0 1 77 6 145
2017 Language of service - Both English and French 42 33 13 5 6 1 0 76 11 1238
2014 Language of service - English only 40 31 10 10 8 1 0 72 17 1685
2014 Language of service - French only 35 34 19 8 3 0 1 70 11 160
2014 Language of service - Both English and French 39 30 15 7 8 0 1 70 15 1616
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 37 14 16 12 1 2 57 29 202
2017 Language of service - French only 5 54 16 20 5 0 0 59 26 15
2017 Language of service - Both English and French 20 41 16 12 6 1 3 64 19 289
2014 Language of service - English only 22 34 15 16 10 1 1 57 28 277
2014 Language of service - French only 22 56 4 15 3 0 0 78 18 22
2014 Language of service - Both English and French 24 37 19 10 5 1 3 65 16 361

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 30 18 12 12 3 1 56 25 1376
2017 Language of service - French only 13 46 18 12 4 5 1 63 18 145
2017 Language of service - Both English and French 27 38 17 8 6 4 0 67 15 1247
2014 Language of service - English only 20 34 16 14 13 3 0 56 28 1681
2014 Language of service - French only 19 39 22 10 5 4 1 60 16 159
2014 Language of service - Both English and French 22 36 20 9 8 3 0 61 18 1614
2011 Language of service - English only 22 31 17 13 13 4 0 55 28 2286
2011 Language of service - French only 15 33 30 13 3 4 2 51 17 177
2011 Language of service - Both English and French 23 32 22 10 8 4 0 57 19 1865

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 28 17 16 16 1 0 51 32 1376
2017 Language of service - French only 10 37 30 14 6 3 1 48 20 145
2017 Language of service - Both English and French 23 35 21 11 9 2 0 59 20 1246
2014 Language of service - English only 17 31 18 16 17 1 0 49 33 1683
2014 Language of service - French only 16 31 29 17 6 2 0 48 22 159
2014 Language of service - Both English and French 19 33 23 13 10 2 0 53 24 1615
2011 Language of service - English only 21 31 16 14 18 1 0 52 32 2287
2011 Language of service - French only 10 34 30 15 9 1 0 44 25 177
2011 Language of service - Both English and French 19 32 22 13 10 3 0 53 24 1860
2008 Language of service - English only 26 31 15 12 14 1 0 57 27 1662
2008 Language of service - French only 23 25 36 10 5 1 0 49 14 128
2008 Language of service - Both English and French 26 37 18 9 8 3 0 64 17 1505

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 26 19 19 18 2 0 43 38 1376
2017 Language of service - French only 10 30 35 13 5 7 1 43 19 145
2017 Language of service - Both English and French 16 33 23 15 10 3 0 51 25 1244
2014 Language of service - English only 13 28 19 20 18 2 0 42 39 1682
2014 Language of service - French only 9 29 34 18 8 3 0 39 26 158
2014 Language of service - Both English and French 14 29 26 16 11 3 0 45 28 1613
2011 Language of service - English only 14 31 16 21 15 2 0 46 37 2283
2011 Language of service - French only 7 28 34 18 6 5 1 37 26 178
2011 Language of service - Both English and French 12 32 27 16 9 4 0 46 26 1861
2008 Language of service - English only 15 31 16 18 17 3 0 48 36 1662
2008 Language of service - French only 12 28 33 20 6 1 0 41 26 128
2008 Language of service - Both English and French 13 35 25 13 7 6 0 52 21 1502

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 22 18 15 21 4 0 44 37 1378
2017 Language of service - French only 7 34 28 14 9 7 1 44 25 145
2017 Language of service - Both English and French 18 29 20 15 13 4 0 50 29 1244
2014 Language of service - English only 14 24 17 16 24 4 0 40 42 1686
2014 Language of service - French only 13 27 31 16 6 6 0 43 24 160
2014 Language of service - Both English and French 16 25 23 15 14 6 0 44 32 1611
2011 Language of service - English only 15 28 16 16 20 5 0 45 38 2280
2011 Language of service - French only 8 25 29 15 13 10 0 36 32 178
2011 Language of service - Both English and French 14 27 23 17 12 7 0 44 31 1864
2008 Language of service - English only 17 24 17 16 20 6 1 43 38 1662
2008 Language of service - French only 14 25 27 17 9 8 0 43 28 128
2008 Language of service - Both English and French 17 29 22 13 10 10 0 51 25 1501

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 26 17 19 20 3 0 42 41 1369
2017 Language of service - French only 6 42 33 9 4 6 0 51 14 142
2017 Language of service - Both English and French 16 35 21 14 12 2 0 53 26 1245
2014 Language of service - English only 13 26 16 23 20 2 0 40 44 1682
2014 Language of service - French only 16 32 32 12 7 2 0 48 19 160
2014 Language of service - Both English and French 13 33 22 18 13 2 0 47 31 1614
2011 Language of service - English only 14 31 14 22 18 2 0 46 40 2280
2011 Language of service - French only 12 33 25 17 8 4 1 48 26 178
2011 Language of service - Both English and French 14 33 22 18 11 2 0 48 29 1860
2008 Language of service - English only 14 34 12 22 16 2 0 49 39 1661
2008 Language of service - French only 19 34 29 13 2 2 0 55 15 129
2008 Language of service - Both English and French 18 38 18 15 8 3 0 57 24 1500
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 33 21 15 9 1 0 55 25 1375
2017 Language of service - French only 14 48 28 4 3 3 0 63 8 145
2017 Language of service - Both English and French 25 44 17 9 5 1 0 69 14 1242
2014 Language of service - English only 19 38 18 13 10 2 0 58 24 1687
2014 Language of service - French only 18 41 27 10 2 1 0 60 12 160
2014 Language of service - Both English and French 22 39 22 10 5 2 0 62 15 1616
2011 Language of service - English only 22 39 17 13 7 1 0 62 21 2281
2011 Language of service - French only 17 47 25 7 2 2 0 65 9 179
2011 Language of service - Both English and French 23 40 21 9 6 1 0 64 15 1861

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 39 15 7 4 2 1 74 11 1369
2017 Language of service - French only 14 58 19 3 1 5 1 77 4 144
2017 Language of service - Both English and French 29 46 16 4 3 2 0 77 7 1241
2014 Language of service - English only 36 39 12 6 3 2 1 78 9 1688
2014 Language of service - French only 20 50 23 3 1 2 0 72 4 159
2014 Language of service - Both English and French 29 43 17 6 2 3 0 74 8 1620
2011 Language of service - English only 33 39 16 7 2 2 1 74 9 2281
2011 Language of service - French only 20 44 26 4 0 6 1 68 5 179
2011 Language of service - Both English and French 29 43 17 6 2 3 1 74 8 1860

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 35 15 9 7 2 1 69 16 1371
2017 Language of service - French only 22 46 17 9 2 2 1 71 12 145
2017 Language of service - Both English and French 33 41 11 8 5 2 0 76 13 1241
2014 Language of service - English only 36 35 11 8 6 3 1 74 15 1687
2014 Language of service - French only 21 53 16 6 0 3 1 77 7 160
2014 Language of service - Both English and French 31 41 12 8 4 2 1 74 13 1617
2011 Language of service - English only 37 36 11 7 6 3 1 75 14 2280
2011 Language of service - French only 27 42 17 8 2 4 1 72 10 177
2011 Language of service - Both English and French 34 37 13 8 5 3 0 74 13 1859
2008 Language of service - English only 36 35 12 7 6 2 1 75 13 1655
2008 Language of service - French only 25 42 16 10 6 1 0 67 16 127
2008 Language of service - Both English and French 35 35 11 8 5 4 1 74 14 1504

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 35 21 9 8 1 1 61 18 1373
2017 Language of service - French only 16 48 22 4 1 4 4 70 6 145
2017 Language of service - Both English and French 30 37 17 7 5 3 1 70 12 1240
2014 Language of service - English only 24 35 20 9 8 3 1 62 18 1688
2014 Language of service - French only 16 41 26 7 3 2 3 61 11 160
2014 Language of service - Both English and French 22 37 21 9 5 5 1 63 14 1620
2011 Language of service - English only 20 37 20 10 8 4 1 60 18 2286
2011 Language of service - French only 17 45 20 6 2 6 4 69 10 177
2011 Language of service - Both English and French 19 33 24 10 7 4 2 56 18 1867

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 28 17 14 14 3 1 53 29 1366
2017 Language of service - French only 12 38 18 16 6 5 4 56 24 142
2017 Language of service - Both English and French 21 31 20 10 10 5 2 56 22 1240
2014 Language of service - English only 21 28 15 16 16 3 1 51 33 1682
2014 Language of service - French only 15 38 22 14 7 3 1 55 22 159
2014 Language of service - Both English and French 17 28 21 12 13 7 1 49 28 1618
2011 Language of service - English only 21 28 15 14 16 4 1 51 32 2283
2011 Language of service - French only 17 33 23 9 8 7 2 55 19 177
2011 Language of service - Both English and French 17 29 20 13 11 7 3 52 26 1867

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 15 8 1 2 1 6 89 3 1377
2017 Language of service - French only 47 40 2 2 0 3 4 95 3 145
2017 Language of service - Both English and French 44 27 11 5 5 2 5 76 12 1246
2014 Language of service - English only 67 15 8 1 1 2 7 90 2 1687
2014 Language of service - French only 47 38 6 2 0 1 6 92 2 160
2014 Language of service - Both English and French 43 27 11 6 7 2 4 75 13 1618

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 15 8 1 2 2 4 89 3 1379
2017 Language of service - French only 37 49 7 2 2 0 3 89 4 145
2017 Language of service - Both English and French 48 29 10 5 4 2 1 79 10 1246
2014 Language of service - English only 67 16 7 0 1 3 5 91 2 1687
2014 Language of service - French only 48 33 8 3 5 1 2 83 8 160
2014 Language of service - Both English and French 49 30 9 6 4 2 1 81 10 1619
2011 Language of service - English only 72 16 6 1 1 2 3 91 2 2283
2011 Language of service - French only 50 37 8 1 2 0 1 88 4 178
2011 Language of service - Both English and French 52 26 11 5 3 1 2 80 9 1863
2008 Language of service - English only 72 14 6 1 1 2 4 91 2 1663
2008 Language of service - French only 49 35 9 4 2 1 0 84 6 129
2008 Language of service - Both English and French 51 25 10 7 3 2 2 79 11 1503

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 29 18 16 13 2 1 51 31 1378
2017 Language of service - French only 18 43 21 10 4 2 1 63 15 145
2017 Language of service - Both English and French 23 38 18 11 8 2 1 62 20 1243
2014 Language of service - English only 17 29 18 17 17 2 1 47 35 1684
2014 Language of service - French only 21 41 21 10 6 1 0 63 16 160
2014 Language of service - Both English and French 20 33 20 15 11 1 0 54 26 1618
2011 Language of service - English only 23 33 14 14 14 1 1 57 29 2281
2011 Language of service - French only 18 36 25 13 6 1 1 56 19 178
2011 Language of service - Both English and French 23 34 19 14 10 1 1 57 24 1864
2008 Language of service - English only 21 35 15 14 13 1 1 57 28 1663
2008 Language of service - French only 17 36 36 6 5 0 0 53 10 129
2008 Language of service - Both English and French 24 36 19 11 8 1 0 61 20 1502

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 22 16 16 24 2 6 39 43 1377
2017 Language of service - French only 8 28 20 13 19 1 10 41 36 145
2017 Language of service - Both English and French 14 26 16 15 18 3 7 45 37 1247
2014 Language of service - English only 12 19 15 16 31 2 5 34 50 1686
2014 Language of service - French only 14 22 25 14 12 6 8 41 30 160
2014 Language of service - Both English and French 13 20 18 16 26 3 6 36 45 1620
2011 Language of service - English only 13 21 15 15 30 1 5 36 48 2281
2011 Language of service - French only 3 19 24 22 21 3 8 25 48 177
2011 Language of service - Both English and French 14 21 19 16 23 2 5 37 42 1862
2008 Language of service - English only 13 24 15 17 25 2 4 39 45 1663
2008 Language of service - French only 12 23 26 16 12 3 8 40 31 129
2008 Language of service - Both English and French 16 27 17 16 16 3 5 46 35 1505

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 35 22 12 10 2 1 56 22 1376
2017 Language of service - French only 9 40 30 11 5 5 1 51 18 145
2017 Language of service - Both English and French 20 38 23 8 7 3 0 60 16 1245

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 32 20 7 4 2 1 68 11 1375
2017 Language of service - French only 18 48 22 4 1 5 3 71 5 145
2017 Language of service - Both English and French 35 39 17 4 3 2 1 76 7 1241
2014 Language of service - English only 36 34 17 5 4 3 1 73 9 1687
2014 Language of service - French only 24 52 18 2 2 2 1 78 4 159
2014 Language of service - Both English and French 36 38 16 4 2 3 1 77 6 1617

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 38 17 6 4 1 0 73 10 1372
2017 Language of service - French only 19 54 23 2 0 3 0 74 2 145
2017 Language of service - Both English and French 35 42 14 4 3 1 0 79 7 1240
2014 Language of service - English only 35 36 16 7 4 2 1 72 11 1686
2014 Language of service - French only 25 50 20 1 1 2 1 77 2 159
2014 Language of service - Both English and French 34 40 16 5 3 2 1 76 8 1619
2011 Language of service - English only 28 36 17 10 6 2 0 66 16 2283
2011 Language of service - French only 17 45 23 9 2 3 1 64 11 178
2011 Language of service - Both English and French 28 39 21 6 4 2 0 68 11 1863

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 39 11 6 5 0 0 78 11 1371
2017 Language of service - French only 27 57 14 1 1 0 0 84 2 144
2017 Language of service - Both English and French 42 43 9 3 3 0 0 85 6 1244
2014 Language of service - English only 40 37 12 6 4 0 0 77 11 1683
2014 Language of service - French only 34 50 13 1 1 1 0 84 2 159
2014 Language of service - Both English and French 39 42 11 5 3 0 0 82 8 1616
2011 Language of service - English only 39 37 11 7 6 0 0 75 14 2279
2011 Language of service - French only 25 53 14 6 1 1 0 79 7 176
2011 Language of service - Both English and French 38 40 12 5 4 0 0 78 9 1861
2008 Language of service - English only 37 38 10 9 6 0 0 76 15 1660
2008 Language of service - French only 27 57 10 5 1 0 0 83 6 129
2008 Language of service - Both English and French 39 42 12 5 2 0 0 81 8 1502

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 33 17 11 8 0 0 63 20 1372
2017 Language of service - French only 23 51 15 7 3 1 0 74 11 144
2017 Language of service - Both English and French 36 34 17 7 6 1 0 71 12 1239
2014 Language of service - English only 28 35 15 11 9 0 0 64 21 1686
2014 Language of service - French only 22 42 28 5 3 0 0 64 8 160
2014 Language of service - Both English and French 29 39 19 7 6 1 0 68 13 1618
2011 Language of service - English only 32 34 17 9 8 0 0 66 17 2287
2011 Language of service - French only 15 47 27 5 3 2 0 64 8 177
2011 Language of service - Both English and French 29 38 19 7 5 0 0 68 13 1866

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 34 16 11 8 0 0 65 19 1372
2017 Language of service - French only 22 51 14 11 2 0 0 73 13 145
2017 Language of service - Both English and French 33 37 18 6 5 1 0 70 11 1241
2014 Language of service - English only 26 37 15 14 8 0 0 63 22 1687
2014 Language of service - French only 21 47 22 5 4 0 0 68 9 160
2014 Language of service - Both English and French 28 39 19 7 6 0 0 67 13 1616
2011 Language of service - English only 29 37 15 11 8 0 0 66 19 2282
2011 Language of service - French only 18 44 24 11 3 0 0 62 14 177
2011 Language of service - Both English and French 28 40 19 8 5 0 0 68 13 1866
2008 Language of service - English only 32 38 13 10 7 0 0 70 17 1659
2008 Language of service - French only 27 45 19 7 2 0 0 72 9 129
2008 Language of service - Both English and French 34 41 14 7 3 0 0 75 10 1503

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 26 18 11 9 3 1 61 21 1373
2017 Language of service - French only 21 42 17 9 6 4 2 66 16 145
2017 Language of service - Both English and French 35 29 16 9 7 4 1 66 17 1241
2014 Language of service - English only 31 27 16 12 10 3 1 60 23 1685
2014 Language of service - French only 29 37 16 10 5 2 1 68 15 158
2014 Language of service - Both English and French 32 27 19 10 9 3 1 61 20 1617
2011 Language of service - English only 34 25 15 11 11 4 0 61 23 2282
2011 Language of service - French only 25 31 22 6 11 5 1 58 18 178
2011 Language of service - Both English and French 31 29 16 11 9 3 0 62 21 1864
2008 Language of service - English only 34 26 14 10 10 5 1 64 22 1658
2008 Language of service - French only 29 32 15 9 10 4 0 64 21 129
2008 Language of service - Both English and French 32 28 18 10 7 5 1 63 18 1505
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 19 49 32 1379
2017 Language of service - French only 15 59 26 144
2017 Language of service - Both English and French 22 52 26 1246
2014 Language of service - English only 20 47 33 1688
2014 Language of service - French only 20 64 15 159
2014 Language of service - Both English and French 21 50 29 1617
2011 Language of service - English only 19 52 29 2286
2011 Language of service - French only 18 61 21 178
2011 Language of service - Both English and French 22 50 28 1862

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 44 19 20 6 3 8 275
2017 Language of service - French only 64 10 17 0 0 9 21
2017 Language of service - Both English and French 27 28 24 5 5 11 290
2014 Language of service - English only 39 15 19 12 9999 15 358
2014 Language of service - French only 57 13 17 4 9999 9 36
2014 Language of service - Both English and French 24 23 30 9 9999 15 369
2011 Language of service - English only 37 20 26 7 9999 9 452
2011 Language of service - French only 46 14 22 5 9999 13 30
2011 Language of service - Both English and French 23 30 31 3 9999 13 436
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 23 77 1373
2017 Language of service - French only 15 85 144
2017 Language of service - Both English and French 17 83 1244
2014 Language of service - English only 26 74 1680
2014 Language of service - French only 18 82 158
2014 Language of service - Both English and French 20 80 1615

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 56 304
2017 Language of service - French only 39 20
2017 Language of service - Both English and French 54 215
2014 Language of service - English only 56 419
2014 Language of service - French only 48 29
2014 Language of service - Both English and French 54 313

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 304
2017 Language of service - French only 67 20
2017 Language of service - Both English and French 54 215
2014 Language of service - English only 60 419
2014 Language of service - French only 56 29
2014 Language of service - Both English and French 63 313

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 304
2017 Language of service - Both English and French 6 215
2014 Language of service - English only 8 419
2014 Language of service - Both English and French 8 313

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 0 20
2014 Language of service - English only 1 419
2014 Language of service - French only 0 29
2014 Language of service - Both English and French 2 313

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 304
2017 Language of service - French only 0 20
2017 Language of service - Both English and French 5 215
2014 Language of service - English only 7 419
2014 Language of service - French only 0 29
2014 Language of service - Both English and French 6 313

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 304
2017 Language of service - French only 0 20
2017 Language of service - Both English and French 6 215
2014 Language of service - English only 7 419
2014 Language of service - French only 0 29
2014 Language of service - Both English and French 5 313

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 304
2017 Language of service - Both English and French 7 215
2014 Language of service - English only 6 419
2014 Language of service - French only 0 29
2014 Language of service - Both English and French 3 313

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 304
2017 Language of service - Both English and French 35 215
2014 Language of service - English only 40 421
2014 Language of service - French only 29 29
2014 Language of service - Both English and French 40 317

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 304
2017 Language of service - French only 59 20
2017 Language of service - Both English and French 40 215
2014 Language of service - English only 38 421
2014 Language of service - French only 38 29
2014 Language of service - Both English and French 42 317

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 304
2017 Language of service - French only 44 20
2017 Language of service - Both English and French 47 215
2014 Language of service - English only 42 421
2014 Language of service - French only 32 29
2014 Language of service - Both English and French 47 317

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 304
2017 Language of service - French only 42 20
2017 Language of service - Both English and French 38 215
2014 Language of service - English only 40 421
2014 Language of service - French only 33 29
2014 Language of service - Both English and French 39 317

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 304
2017 Language of service - Both English and French 28 215
2014 Language of service - English only 27 421
2014 Language of service - French only 19 29
2014 Language of service - Both English and French 30 317

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 304
2017 Language of service - French only 67 20
2017 Language of service - Both English and French 53 215
2014 Language of service - English only 55 421
2014 Language of service - French only 60 29
2014 Language of service - Both English and French 59 317

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 304
2017 Language of service - French only 47 20
2017 Language of service - Both English and French 36 215
2014 Language of service - English only 34 421
2014 Language of service - French only 22 29
2014 Language of service - Both English and French 37 317

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 304
2017 Language of service - French only 0 20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 304
2017 Language of service - French only 0 20
2017 Language of service - Both English and French 11 215
2014 Language of service - English only 11 421
2014 Language of service - Both English and French 7 317

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 304
2017 Language of service - Both English and French 12 215
2014 Language of service - English only 15 421
2014 Language of service - Both English and French 14 317

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 304
2017 Language of service - French only 37 20
2017 Language of service - Both English and French 46 215
2014 Language of service - English only 46 421
2014 Language of service - French only 34 29
2014 Language of service - Both English and French 46 317

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 304
2017 Language of service - Both English and French 23 215
2014 Language of service - English only 34 421
2014 Language of service - French only 19 29
2014 Language of service - Both English and French 28 317

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 304
2017 Language of service - Both English and French 15 215
2014 Language of service - English only 14 421
2014 Language of service - Both English and French 15 317

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 305
2017 Language of service - French only 33 20
2017 Language of service - Both English and French 54 215
2014 Language of service - English only 51 419
2014 Language of service - French only 48 29
2014 Language of service - Both English and French 58 317

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 305
2017 Language of service - French only 43 20
2017 Language of service - Both English and French 26 215
2014 Language of service - English only 28 419
2014 Language of service - French only 21 29
2014 Language of service - Both English and French 33 317

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 305
2017 Language of service - French only 28 20
2017 Language of service - Both English and French 11 215
2014 Language of service - English only 10 419
2014 Language of service - French only 18 29
2014 Language of service - Both English and French 18 317

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 305
2017 Language of service - French only 23 20
2017 Language of service - Both English and French 19 215
2014 Language of service - English only 26 419
2014 Language of service - French only 18 29
2014 Language of service - Both English and French 24 317

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 305
2017 Language of service - Both English and French 11 215
2014 Language of service - English only 11 419
2014 Language of service - French only 23 29
2014 Language of service - Both English and French 15 317

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 305
2017 Language of service - Both English and French 10 215
2014 Language of service - English only 14 419
2014 Language of service - Both English and French 12 317

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 305
2017 Language of service - Both English and French 13 215
2014 Language of service - English only 19 419
2014 Language of service - French only 16 29
2014 Language of service - Both English and French 15 317

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 305
2017 Language of service - Both English and French 12 215
2014 Language of service - English only 8 419
2014 Language of service - Both English and French 10 317

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 305
2017 Language of service - French only 34 20
2017 Language of service - Both English and French 23 215
2014 Language of service - English only 22 419
2014 Language of service - Both English and French 22 317

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 267
2017 Language of service - Both English and French 18 192
2014 Language of service - English only 15 365
2014 Language of service - French only 17 26
2014 Language of service - Both English and French 14 278

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 267
2017 Language of service - Both English and French 13 192
2014 Language of service - English only 16 365
2014 Language of service - French only 24 26
2014 Language of service - Both English and French 11 278

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 267
2017 Language of service - Both English and French 17 192
2014 Language of service - English only 9 365
2014 Language of service - Both English and French 11 278

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 267
2017 Language of service - Both English and French 7 192
2014 Language of service - English only 10 365
2014 Language of service - Both English and French 10 278

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 267
2017 Language of service - French only 0 18
2017 Language of service - Both English and French 13 192
2014 Language of service - English only 13 365
2014 Language of service - Both English and French 16 278

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 267
2017 Language of service - Both English and French 17 192
2014 Language of service - English only 9 365
2014 Language of service - Both English and French 15 278

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 267
2017 Language of service - Both English and French 12 192
2014 Language of service - English only 6 365
2014 Language of service - Both English and French 8 278

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 267
2017 Language of service - French only 0 18
2017 Language of service - Both English and French 10 192
2014 Language of service - English only 7 365
2014 Language of service - French only 0 26
2014 Language of service - Both English and French 6 278

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 267
2017 Language of service - Both English and French 12 192
2014 Language of service - English only 9 365
2014 Language of service - Both English and French 12 278

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 267
2017 Language of service - Both English and French 20 192
2014 Language of service - English only 24 365
2014 Language of service - Both English and French 18 278

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 267
2017 Language of service - Both English and French 8 192
2014 Language of service - English only 4 365
2014 Language of service - Both English and French 9 278

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 267
2017 Language of service - French only 55 18
2017 Language of service - Both English and French 30 192
2014 Language of service - English only 35 365
2014 Language of service - French only 42 26
2014 Language of service - Both English and French 38 278

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 267
2017 Language of service - French only 0 18
2014 Language of service - French only 0 26
2014 Language of service - Both English and French 2 278

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 267
2017 Language of service - French only 37 18
2017 Language of service - Both English and French 42 192
2014 Language of service - English only 56 365
2014 Language of service - French only 27 26
2014 Language of service - Both English and French 43 278

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 267
2017 Language of service - French only 0 18

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 267
2017 Language of service - Both English and French 16 192
2014 Language of service - English only 13 365
2014 Language of service - Both English and French 14 278

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 95 5 303
2017 Language of service - French only 92 8 19
2017 Language of service - Both English and French 95 5 215

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 24 22 10 11 8 2 52 24 1374
2017 Language of service - French only 14 30 20 10 8 12 6 54 22 144
2017 Language of service - Both English and French 20 31 21 7 6 11 3 61 15 1247
2014 Language of service - English only 19 25 23 10 12 9 2 49 25 1684
2014 Language of service - French only 17 30 19 11 5 16 3 58 20 159
2014 Language of service - Both English and French 18 27 20 8 7 15 4 56 19 1619

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 30 17 10 8 3 1 64 18 1371
2017 Language of service - French only 23 49 19 5 2 1 0 73 7 145
2017 Language of service - Both English and French 35 39 15 4 4 3 0 76 9 1242
2014 Language of service - English only 26 32 18 10 9 5 1 61 19 1686
2014 Language of service - French only 20 45 23 4 2 5 0 69 6 159
2014 Language of service - Both English and French 27 36 19 6 5 6 1 68 12 1614
2011 Language of service - English only 34 34 16 8 6 2 0 70 14 2280
2011 Language of service - French only 30 48 15 4 1 1 1 80 4 178
2011 Language of service - Both English and French 34 40 14 7 3 3 0 76 10 1859
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 51 8 4 2 1 1 86 6 1377
2017 Language of service - French only 16 55 19 6 0 2 1 73 7 145
2017 Language of service - Both English and French 27 48 13 6 2 1 3 78 8 1246
2014 Language of service - English only 32 52 9 4 2 1 1 85 6 1686
2014 Language of service - French only 20 52 19 6 1 2 0 74 7 160
2014 Language of service - Both English and French 26 49 15 6 2 1 2 77 8 1618
2011 Language of service - English only 33 53 7 4 1 1 1 88 5 2283
2011 Language of service - French only 17 48 21 10 2 1 0 66 12 179
2011 Language of service - Both English and French 26 50 13 6 2 1 2 79 8 1862
2008 Language of service - English only 31 50 8 6 2 2 1 84 8 1666
2008 Language of service - French only 15 48 15 11 6 3 2 66 18 129
2008 Language of service - Both English and French 23 48 13 8 3 2 2 75 11 1506

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 32 21 12 7 9 3 54 22 1376
2017 Language of service - French only 10 34 25 6 4 15 5 55 13 145
2017 Language of service - Both English and French 11 31 24 8 7 12 7 52 18 1243
2014 Language of service - English only 13 31 24 11 9 9 4 50 23 1688
2014 Language of service - French only 11 32 36 7 2 9 3 49 10 160
2014 Language of service - Both English and French 12 28 25 9 6 14 6 50 19 1618
2011 Language of service - English only 16 31 23 12 8 8 2 52 23 2283
2011 Language of service - French only 10 35 25 14 5 8 3 50 22 179
2011 Language of service - Both English and French 13 26 26 10 6 14 5 48 20 1861

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 33 14 6 4 5 1 73 11 1376
2017 Language of service - French only 21 49 17 6 2 2 2 74 9 145
2017 Language of service - Both English and French 35 39 11 4 2 5 3 81 7 1245
2014 Language of service - English only 35 35 14 6 4 5 1 75 11 1683
2014 Language of service - French only 25 47 20 3 1 3 0 75 5 160
2014 Language of service - Both English and French 33 39 15 4 3 5 2 76 8 1619
2011 Language of service - English only 36 36 12 7 4 5 1 75 12 2283
2011 Language of service - French only 28 49 12 6 1 3 0 80 8 179
2011 Language of service - Both English and French 34 37 14 5 3 5 2 76 8 1860
2008 Language of service - English only 33 39 12 6 4 6 1 77 11 1665
2008 Language of service - French only 31 46 13 3 0 6 2 83 3 128
2008 Language of service - Both English and French 33 38 13 5 2 7 2 78 7 1506

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 32 17 8 7 5 2 66 16 1370
2017 Language of service - French only 18 52 17 6 3 3 1 73 10 144
2017 Language of service - Both English and French 30 41 13 5 4 5 3 77 10 1242
2014 Language of service - English only 26 32 17 11 7 5 1 62 19 1679
2014 Language of service - French only 24 46 20 5 1 4 0 73 6 160
2014 Language of service - Both English and French 28 39 16 5 4 6 2 73 9 1614
2011 Language of service - English only 30 35 15 8 6 5 1 69 16 2281
2011 Language of service - French only 24 48 18 6 2 2 2 74 7 179
2011 Language of service - Both English and French 31 38 15 5 3 6 2 75 8 1863
2008 Language of service - English only 32 35 12 10 6 5 1 71 17 1663
2008 Language of service - French only 31 48 12 4 2 1 2 81 6 128
2008 Language of service - Both English and French 37 38 11 5 3 4 2 79 9 1503
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 9 91 1369
2017 Language of service - French only 5 95 145
2017 Language of service - Both English and French 7 93 1247
2014 Language of service - English only 9 91 1681
2014 Language of service - French only 3 97 160
2014 Language of service - Both English and French 8 92 1611

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 118
2017 Language of service - Both English and French 40 71
2014 Language of service - English only 42 151
2014 Language of service - Both English and French 43 128

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 75 118
2017 Language of service - Both English and French 66 71
2014 Language of service - English only 72 151
2014 Language of service - Both English and French 81 128

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 118
2014 Language of service - English only 4 151
2014 Language of service - Both English and French 5 128

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 71
2014 Language of service - Both English and French 0 128

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 118
2017 Language of service - Both English and French 11 71
2014 Language of service - English only 12 151
2014 Language of service - Both English and French 5 128

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 118
2014 Language of service - English only 10 151

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 118
2017 Language of service - Both English and French 7 71
2014 Language of service - English only 8 151
2014 Language of service - Both English and French 9 128

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 117
2017 Language of service - Both English and French 17 70
2014 Language of service - English only 15 150
2014 Language of service - Both English and French 5 129

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 117
2017 Language of service - Both English and French 11 70
2014 Language of service - English only 11 150
2014 Language of service - Both English and French 16 129

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 117
2017 Language of service - Both English and French 7 70
2014 Language of service - English only 8 150
2014 Language of service - Both English and French 4 129

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 117
2014 Language of service - English only 5 150

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 117
2017 Language of service - Both English and French 23 70
2014 Language of service - English only 20 150
2014 Language of service - Both English and French 17 129

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 117
2017 Language of service - Both English and French 34 70
2014 Language of service - English only 18 150
2014 Language of service - Both English and French 17 129

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 117
2014 Language of service - English only 5 150

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 117
2014 Language of service - English only 8 150
2014 Language of service - Both English and French 7 129

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 117
2017 Language of service - Both English and French 10 70
2014 Language of service - English only 12 150
2014 Language of service - Both English and French 19 129

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 117
2017 Language of service - Both English and French 14 70
2014 Language of service - English only 20 150
2014 Language of service - Both English and French 11 129

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 70
2014 Language of service - English only 0 150

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 117
2017 Language of service - Both English and French 40 70
2014 Language of service - English only 38 150
2014 Language of service - Both English and French 51 129

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 120
2017 Language of service - Both English and French 35 71
2014 Language of service - English only 37 148
2014 Language of service - Both English and French 34 129

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 120
2017 Language of service - Both English and French 9 71
2014 Language of service - English only 16 148
2014 Language of service - Both English and French 22 129

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 120
2017 Language of service - Both English and French 7 71
2014 Language of service - English only 11 148
2014 Language of service - Both English and French 8 129

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 120
2017 Language of service - Both English and French 18 71
2014 Language of service - English only 28 148
2014 Language of service - Both English and French 27 129

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 120
2014 Language of service - English only 6 148
2014 Language of service - Both English and French 8 129

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 120
2017 Language of service - Both English and French 9 71
2014 Language of service - English only 11 148
2014 Language of service - Both English and French 7 129

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 120
2017 Language of service - Both English and French 12 71
2014 Language of service - English only 8 148
2014 Language of service - Both English and French 11 129

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 120
2014 Language of service - English only 11 148
2014 Language of service - Both English and French 15 129

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 120
2017 Language of service - Both English and French 45 71
2014 Language of service - English only 35 148
2014 Language of service - Both English and French 34 129

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 103
2017 Language of service - Both English and French 10 64
2014 Language of service - English only 9 131
2014 Language of service - Both English and French 8 119

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 103
2014 Language of service - English only 8 131
2014 Language of service - Both English and French 11 119

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 103
2017 Language of service - Both English and French 18 64
2014 Language of service - Both English and French 5 119

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 103
2014 Language of service - Both English and French 6 119

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 103
2014 Language of service - Both English and French 10 119

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 103
2017 Language of service - Both English and French 10 64
2014 Language of service - English only 3 131
2014 Language of service - Both English and French 15 119

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 103
2017 Language of service - Both English and French 8 64
2014 Language of service - English only 5 131
2014 Language of service - Both English and French 6 119

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 103
2017 Language of service - Both English and French 10 64
2014 Language of service - English only 7 131
2014 Language of service - Both English and French 5 119

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 103
2017 Language of service - Both English and French 12 64
2014 Language of service - English only 9 131
2014 Language of service - Both English and French 8 119

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 103
2017 Language of service - Both English and French 18 64
2014 Language of service - English only 24 131
2014 Language of service - Both English and French 19 119

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 103
2017 Language of service - Both English and French 7 64
2014 Language of service - English only 7 131
2014 Language of service - Both English and French 12 119

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 103
2017 Language of service - Both English and French 40 64
2014 Language of service - English only 39 131
2014 Language of service - Both English and French 32 119

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 103
2014 Language of service - English only 0 131
2014 Language of service - Both English and French 6 119

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 103
2017 Language of service - Both English and French 67 64
2014 Language of service - English only 63 131
2014 Language of service - Both English and French 53 119

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 103
2017 Language of service - Both English and French 10 64
2014 Language of service - English only 17 131
2014 Language of service - Both English and French 13 119

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 91 9 119
2017 Language of service - Both English and French 91 9 73

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 24 25 5 5 12 4 58 12 1377
2017 Language of service - French only 14 34 22 4 2 17 7 63 8 145
2017 Language of service - Both English and French 22 32 21 2 3 15 5 68 6 1243
2014 Language of service - English only 22 24 27 5 5 12 5 55 12 1683
2014 Language of service - French only 14 42 22 2 2 15 4 69 4 159
2014 Language of service - Both English and French 20 28 21 4 3 18 5 62 9 1618

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 30 19 6 4 6 1 68 11 1372
2017 Language of service - French only 21 49 21 3 1 5 1 73 4 144
2017 Language of service - Both English and French 34 40 14 3 3 6 1 79 6 1241
2014 Language of service - English only 30 30 21 6 4 7 1 66 10 1678
2014 Language of service - French only 22 43 23 2 0 7 2 72 3 160
2014 Language of service - Both English and French 28 37 18 3 3 9 1 73 7 1618
2011 Language of service - English only 39 34 15 5 3 4 0 77 8 2286
2011 Language of service - French only 30 47 16 4 0 2 0 79 4 178
2011 Language of service - Both English and French 35 40 14 4 2 5 0 80 6 1864
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 21 21 16 20 0 1 42 37 1372
2017 Language of service - French only 20 12 17 21 28 1 1 33 50 144
2017 Language of service - Both English and French 17 19 21 16 25 0 2 37 42 1241

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 30 20 12 10 0 1 58 22 1369
2017 Language of service - French only 24 21 32 13 7 2 1 46 21 145
2017 Language of service - Both English and French 19 26 27 17 11 0 1 45 27 1241

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 29 16 7 4 1 3 72 11 1360
2017 Language of service - French only 22 26 31 9 8 2 2 51 17 145
2017 Language of service - Both English and French 26 28 25 11 7 0 2 56 18 1235

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 23 20 16 21 1 1 42 38 1374
2017 Language of service - French only 19 17 32 18 13 0 2 36 32 145
2017 Language of service - Both English and French 16 22 21 18 20 1 3 39 39 1242

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 21 9 3 3 1 12 83 7 1359
2017 Language of service - French only 45 20 19 3 2 0 11 73 5 145
2017 Language of service - Both English and French 44 23 13 5 3 1 12 76 9 1234

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 33 15 7 4 0 1 73 11 1362
2017 Language of service - French only 34 32 15 11 5 1 2 68 17 143
2017 Language of service - Both English and French 38 28 19 9 5 0 1 67 14 1236

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 30 18 10 6 0 1 65 17 1364
2017 Language of service - French only 29 30 20 13 4 1 3 61 18 143
2017 Language of service - Both English and French 29 31 23 10 5 1 2 61 15 1234

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 30 18 12 9 0 2 60 21 1361
2017 Language of service - French only 22 36 26 11 4 0 1 59 15 144
2017 Language of service - Both English and French 27 29 24 13 5 1 2 57 18 1235

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 30 17 11 8 0 2 64 19 1365
2017 Language of service - French only 30 32 24 7 3 0 3 64 11 143
2017 Language of service - Both English and French 32 28 21 10 5 1 2 62 16 1237

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 28 17 8 5 0 2 69 13 1354
2017 Language of service - French only 29 32 24 9 3 0 3 63 12 140
2017 Language of service - Both English and French 33 30 20 9 4 1 3 66 13 1227

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 27 14 6 3 0 1 78 8 1373
2017 Language of service - French only 41 32 16 4 4 0 2 75 9 144
2017 Language of service - Both English and French 51 26 12 5 2 0 3 79 8 1244

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 17 8 5 3 1 1 84 8 1376
2017 Language of service - French only 59 19 8 6 2 1 4 83 8 145
2017 Language of service - Both English and French 66 17 7 3 3 1 3 87 6 1241

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 32 13 6 4 0 1 77 10 1369
2017 Language of service - French only 46 25 13 7 6 0 3 73 13 145
2017 Language of service - Both English and French 47 29 13 6 3 0 2 78 9 1237

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 24 11 8 6 0 1 74 15 1371
2017 Language of service - French only 50 15 17 9 5 0 4 68 14 145
2017 Language of service - Both English and French 54 23 11 5 5 0 2 79 10 1243

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 14 7 2 2 0 19 88 4 1369
2017 Language of service - French only 59 15 5 3 3 0 15 87 7 144
2017 Language of service - Both English and French 56 14 4 2 1 0 21 89 5 1240

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 23 9 3 2 0 4 85 5 1361
2017 Language of service - French only 65 19 5 3 1 0 8 91 4 145
2017 Language of service - Both English and French 61 21 8 3 2 0 5 87 5 1237

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 19 6 4 2 1 3 88 6 1375
2017 Language of service - French only 57 21 6 6 4 0 6 83 11 145
2017 Language of service - Both English and French 67 16 6 2 3 1 5 88 5 1240

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 29 9 3 2 0 2 86 5 1370
2017 Language of service - French only 58 21 8 3 3 0 7 85 6 145
2017 Language of service - Both English and French 54 26 11 4 2 0 3 83 6 1235

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 31 33 12 6 1 0 49 18 1378
2017 Language of service - French only 16 30 31 16 5 1 1 47 22 144
2017 Language of service - Both English and French 16 29 37 11 6 0 1 45 17 1248

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 16 39 22 11 1 1 33 27 1367
2017 Language of service - French only 5 13 36 26 19 0 1 46 18 144
2017 Language of service - Both English and French 8 18 37 24 12 0 1 37 26 1239

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 36 17 10 10 3 1 61 21 1371
2017 Language of service - French only 12 48 19 8 5 7 1 65 14 143
2017 Language of service - Both English and French 23 40 20 8 5 3 1 66 14 1237

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 33 18 15 12 2 0 54 27 1371
2017 Language of service - French only 9 42 27 11 8 2 1 53 19 143
2017 Language of service - Both English and French 19 41 19 10 8 1 0 61 19 1247
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 20 80 1371
2017 Language of service - French only 15 85 144
2017 Language of service - Both English and French 17 83 1246
2014 Language of service - English only 22 78 1681
2014 Language of service - French only 12 88 160
2014 Language of service - Both English and French 17 83 1610

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 73 27 285
2017 Language of service - French only 76 24 21
2017 Language of service - Both English and French 75 25 212
2014 Language of service - English only 72 28 371
2014 Language of service - French only 87 13 18
2014 Language of service - Both English and French 77 23 279

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 38 8 8 7 1 0 77 15 211
2017 Language of service - French only 27 38 29 5 0 0 0 65 5 15
2017 Language of service - Both English and French 48 35 8 4 4 0 1 84 8 162
2014 Language of service - English only 49 34 7 7 3 0 0 83 10 273
2014 Language of service - French only 43 38 20 0 0 0 0 80 0 15
2014 Language of service - Both English and French 48 34 7 6 3 1 0 84 9 218
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 23 20 12 18 2 1 24 76 1376
2017 Language of service - French only 23 19 25 21 10 0 2 23 77 145
2017 Language of service - Both English and French 25 22 18 15 17 2 1 26 74 1244

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 967
2017 Language of service - French only 13 104
2017 Language of service - Both English and French 20 867

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 967
2017 Language of service - French only 29 104
2017 Language of service - Both English and French 30 867

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 967
2017 Language of service - French only 10 104
2017 Language of service - Both English and French 17 867

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 967
2017 Language of service - French only 48 104
2017 Language of service - Both English and French 43 867

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 967
2017 Language of service - French only 9 104
2017 Language of service - Both English and French 6 867

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 967
2017 Language of service - French only 40 104
2017 Language of service - Both English and French 48 867

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 7 40 16 11 4 22 947
2017 Language of service - French only 10 39 21 15 2 14 105
2017 Language of service - Both English and French 7 39 19 9 5 20 853

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 21 17 14 28 2 6 35 46 974
2017 Language of service - French only 6 22 23 16 14 2 16 35 37 107
2017 Language of service - Both English and French 10 18 19 16 25 2 10 32 46 876

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 11 16 15 48 2 5 16 67 970
2017 Language of service - French only 6 12 21 23 31 2 4 19 58 106
2017 Language of service - Both English and French 4 11 13 16 48 2 6 16 70 874
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