2017 Public Service Employee Survey Results for Department of National Defence by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 48 6 12 6 0 0 76 17 2781
2017 Does not provide services to public 29 46 5 13 6 0 0 76 19 9849
2014 Provides services to public 29 47 7 11 6 0 0 76 17 3473
2014 Does not provide services to public 27 45 6 15 7 0 0 72 22 11234
2011 Provides services to public 35 47 5 10 4 0 0 82 13 4354
2011 Does not provide services to public 32 47 5 11 4 0 0 80 16 11817
2008 Provides services to public 36 47 4 9 4 0 0 83 13 3291
2008 Does not provide services to public 34 46 4 11 5 0 0 80 16 8501

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 29 6 4 2 0 1 88 6 2771
2017 Does not provide services to public 65 23 5 3 2 1 1 90 5 9829
2014 Provides services to public 57 30 6 4 2 1 1 88 6 3466
2014 Does not provide services to public 63 24 6 3 2 1 2 89 5 11230
2011 Provides services to public 64 25 4 3 1 0 1 91 5 4355
2011 Does not provide services to public 68 21 5 3 1 1 1 91 4 11813
2008 Provides services to public 64 25 4 4 2 0 2 91 5 3293
2008 Does not provide services to public 69 21 4 3 2 1 2 91 4 8499

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 22 6 5 3 0 1 86 9 2779
2017 Does not provide services to public 65 19 6 4 3 0 2 86 8 9841
2014 Provides services to public 60 23 6 5 4 0 1 85 9 3467
2014 Does not provide services to public 65 20 6 5 3 0 2 86 8 11231
2011 Provides services to public 66 19 5 5 3 0 2 87 7 4354
2011 Does not provide services to public 69 17 5 5 3 0 2 87 8 11809
2008 Provides services to public 64 21 5 5 3 0 3 87 8 3295
2008 Does not provide services to public 69 17 4 5 3 0 2 88 8 8503

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 38 9 11 7 0 0 73 18 2771
2017 Does not provide services to public 37 37 8 11 6 0 0 75 17 9834
2014 Provides services to public 36 37 8 11 8 0 0 73 19 3464
2014 Does not provide services to public 38 37 8 11 6 0 0 76 17 11220
2011 Provides services to public 35 38 9 10 7 0 0 73 17 4347
2011 Does not provide services to public 36 39 8 10 5 0 0 76 16 11805

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 39 13 14 9 0 0 65 23 2774
2017 Does not provide services to public 26 38 12 15 9 0 0 64 24 9836
2014 Provides services to public 25 38 13 14 10 0 0 63 24 3462
2014 Does not provide services to public 23 37 12 17 11 0 0 60 28 11230
2011 Provides services to public 29 39 13 11 6 0 1 69 18 4352
2011 Does not provide services to public 29 40 11 12 7 0 1 70 19 11804
2008 Provides services to public 28 41 12 12 6 0 1 70 18 3295
2008 Does not provide services to public 26 42 12 12 7 0 1 69 19 8506

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 10 4 2 0 0 83 6 2776
2017 Does not provide services to public 44 38 9 5 3 0 0 83 8 9817
2014 Provides services to public 45 37 10 5 3 0 0 82 9 3466
2014 Does not provide services to public 42 38 10 6 3 0 0 81 9 11231
2011 Provides services to public 48 33 11 5 3 0 0 81 8 4348
2011 Does not provide services to public 46 37 9 5 3 0 0 83 8 11807
2008 Provides services to public 46 37 9 5 3 0 0 83 8 3297
2008 Does not provide services to public 43 40 10 5 3 0 0 82 8 8510

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 33 7 4 2 0 0 87 7 2772
2017 Does not provide services to public 52 35 6 5 3 0 0 87 7 9820
2014 Provides services to public 51 33 7 5 4 0 0 84 8 3467
2014 Does not provide services to public 50 35 7 5 3 0 0 85 8 11227
2011 Provides services to public 54 33 6 4 3 0 0 87 7 4354
2011 Does not provide services to public 52 36 6 4 2 0 0 88 6 11805
2008 Provides services to public 51 36 6 4 3 0 0 87 6 3299
2008 Does not provide services to public 49 39 6 4 2 0 0 88 6 8506

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 8 8 4 0 0 80 12 2770
2017 Does not provide services to public 44 39 7 7 3 0 0 83 10 9806
2014 Provides services to public 39 39 9 8 4 0 0 78 12 3466
2014 Does not provide services to public 42 39 9 7 3 0 0 82 10 11225

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 34 13 8 5 0 1 73 14 2774
2017 Does not provide services to public 43 34 11 7 4 0 1 77 12 9817
2014 Provides services to public 34 35 14 8 7 0 1 70 16 3468
2014 Does not provide services to public 38 34 13 8 6 0 1 73 14 11224
2011 Provides services to public 38 35 12 8 6 0 1 74 14 4356
2011 Does not provide services to public 40 36 11 8 4 0 1 76 12 11815

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 26 12 9 13 2 9 61 25 2773
2017 Does not provide services to public 30 23 12 11 12 2 10 61 26 9814
2014 Provides services to public 28 25 11 9 16 1 9 59 28 3470
2014 Does not provide services to public 29 24 12 11 14 2 9 59 28 11220
2011 Provides services to public 34 23 10 10 14 1 8 63 27 4356
2011 Does not provide services to public 33 26 10 11 12 2 7 64 25 11809
2008 Provides services to public 40 23 9 9 10 2 7 69 21 3292
2008 Does not provide services to public 37 26 9 10 10 2 7 69 22 8499

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 43 11 6 4 0 0 79 10 2777
2017 Does not provide services to public 33 43 11 8 4 0 0 76 12 9828
2014 Provides services to public 34 45 10 6 5 0 0 78 11 3472
2014 Does not provide services to public 29 44 11 9 5 0 0 74 15 11238
2011 Provides services to public 42 38 10 6 3 0 0 81 9 4355
2011 Does not provide services to public 36 41 11 7 5 0 0 78 12 11812
2008 Provides services to public 44 38 9 5 3 0 0 82 8 3280
2008 Does not provide services to public 37 41 10 7 4 0 0 79 11 8470

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 32 19 13 12 0 0 56 25 2775
2017 Does not provide services to public 23 34 18 14 11 0 0 57 25 9829
2014 Provides services to public 20 34 18 15 12 0 0 55 27 3470
2014 Does not provide services to public 19 34 18 16 13 0 0 53 29 11232
2011 Provides services to public 22 36 16 15 11 0 0 58 26 4362
2011 Does not provide services to public 20 38 17 14 11 0 0 58 25 11833

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 42 13 9 6 0 0 72 15 2776
2017 Does not provide services to public 27 40 14 12 6 0 0 67 18 9823

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 38 11 5 3 0 0 81 8 2776
2017 Does not provide services to public 39 41 10 6 3 0 0 80 9 9824
2014 Provides services to public 40 39 12 4 3 1 0 80 8 3468
2014 Does not provide services to public 38 40 12 6 4 1 0 78 9 11229
2011 Provides services to public 42 40 11 4 2 1 0 83 7 4359
2011 Does not provide services to public 39 41 11 5 3 1 0 81 8 11828
2008 Provides services to public 50 36 7 4 2 0 0 87 6 3294
2008 Does not provide services to public 44 40 9 4 3 1 0 84 7 8500

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 16 11 9 0 0 64 20 2768
2017 Does not provide services to public 28 37 15 11 9 0 0 65 20 9812

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 28 6 2 1 0 0 90 3 2765
2017 Does not provide services to public 56 33 8 2 1 0 0 88 4 9791
2014 Provides services to public 69 23 5 1 1 0 0 92 3 3470
2014 Does not provide services to public 63 27 7 2 1 0 0 90 4 11223
2011 Provides services to public 68 24 5 1 1 0 0 93 2 4361
2011 Does not provide services to public 61 30 6 2 1 0 0 91 3 11824

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 39 13 11 7 0 0 68 19 2758
2017 Does not provide services to public 31 40 11 10 7 0 0 71 18 9781
2014 Provides services to public 22 40 13 14 10 0 0 63 24 3464
2014 Does not provide services to public 22 42 13 13 10 0 0 64 23 11234
2011 Provides services to public 30 38 12 11 7 0 0 68 19 4358
2011 Does not provide services to public 30 41 11 10 7 0 0 72 17 11825

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 35 16 10 7 0 0 68 17 2762
2017 Does not provide services to public 34 35 14 10 7 0 0 69 17 9786
2014 Provides services to public 28 36 16 11 8 0 0 65 19 3466
2014 Does not provide services to public 29 37 15 11 8 0 0 66 19 11236

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 37 15 9 7 0 0 69 16 2761
2017 Does not provide services to public 31 36 14 11 7 0 0 67 18 9788
2014 Provides services to public 29 37 16 11 7 0 0 66 19 3465
2014 Does not provide services to public 27 36 16 12 8 0 0 63 21 11230
2011 Provides services to public 36 39 13 8 4 0 0 75 12 4344
2011 Does not provide services to public 33 41 13 8 4 1 0 74 12 11813

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 35 10 4 3 0 0 83 7 2753
2017 Does not provide services to public 42 38 11 5 3 0 0 81 8 9778
2014 Provides services to public 48 37 9 3 3 0 0 85 6 3462
2014 Does not provide services to public 42 38 10 6 4 0 0 80 10 11228
2011 Provides services to public 49 36 8 4 2 0 0 86 6 4359
2011 Does not provide services to public 45 40 8 5 2 0 0 85 7 11814
2008 Provides services to public 52 36 6 4 2 0 0 88 6 3298
2008 Does not provide services to public 47 39 7 5 2 0 0 86 7 8505

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 34 14 7 4 0 1 76 10 2782
2017 Does not provide services to public 38 34 15 7 4 0 1 73 12 9831
2014 Provides services to public 39 34 16 6 5 0 1 73 11 3468
2014 Does not provide services to public 35 35 17 7 5 0 1 70 12 11234
2011 Provides services to public 38 33 17 7 4 0 1 72 11 4357
2011 Does not provide services to public 33 36 18 7 4 0 1 70 12 11823
2008 Provides services to public 31 36 19 9 5 0 0 67 14 3295
2008 Does not provide services to public 30 35 19 9 5 0 1 66 14 8506

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 26 31 18 10 0 4 28 39 2749
2017 Does not provide services to public 11 26 35 17 8 1 2 26 38 9789
2014 Provides services to public 11 30 33 17 7 1 2 24 42 3465
2014 Does not provide services to public 12 28 36 16 6 0 2 23 41 11212
2011 Provides services to public 12 27 33 17 8 0 3 26 40 4331
2011 Does not provide services to public 12 27 35 16 7 1 2 23 41 11795
2008 Provides services to public 13 29 32 17 7 0 2 25 42 3270
2008 Does not provide services to public 11 29 34 17 7 1 1 24 41 8485

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 22 28 18 13 1 4 33 38 2737
2017 Does not provide services to public 11 21 29 21 13 2 3 36 34 9747
2014 Provides services to public 14 25 29 18 10 1 2 29 41 3461
2014 Does not provide services to public 14 23 31 19 10 2 2 30 39 11211
2011 Provides services to public 12 22 30 18 12 2 3 33 36 4323
2011 Does not provide services to public 10 20 29 23 13 1 3 38 32 11768
2008 Provides services to public 12 21 28 21 13 1 3 35 35 3269
2008 Does not provide services to public 10 20 29 24 13 2 2 38 31 8465

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 24 25 14 9 1 4 24 49 2744
2017 Does not provide services to public 22 27 26 12 7 1 3 20 52 9777
2014 Provides services to public 22 28 26 13 7 1 3 21 52 3466
2014 Does not provide services to public 25 28 26 12 6 1 2 19 55 11216
2011 Provides services to public 20 24 28 14 8 2 4 24 46 4318
2011 Does not provide services to public 22 27 27 14 7 1 3 22 50 11766
2008 Provides services to public 18 25 28 15 10 1 3 26 45 3266
2008 Does not provide services to public 18 26 29 15 8 2 2 23 46 8471

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 12 28 29 17 1 5 50 20 2728
2017 Does not provide services to public 6 14 32 28 15 1 3 45 21 9707
2014 Provides services to public 6 14 31 31 14 1 3 47 21 3445
2014 Does not provide services to public 6 15 34 30 12 1 2 43 22 11172
2011 Provides services to public 7 15 30 28 15 1 4 45 23 4307
2011 Does not provide services to public 7 16 32 28 14 1 3 43 24 11758
2008 Provides services to public 7 15 32 29 14 0 3 45 23 3266
2008 Does not provide services to public 7 15 33 29 13 1 2 44 23 8466

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 23 25 17 11 1 4 29 44 2744
2017 Does not provide services to public 18 24 28 17 11 1 3 28 43 9787
2014 Provides services to public 23 26 26 14 9 1 2 24 50 3458
2014 Does not provide services to public 22 27 27 13 7 1 2 21 51 11212
2011 Provides services to public 17 24 28 16 11 0 3 28 43 4330
2011 Does not provide services to public 16 24 29 18 10 1 3 28 42 11782
2008 Provides services to public 15 23 29 19 12 1 3 31 39 3267
2008 Does not provide services to public 15 23 29 19 11 1 3 30 39 8474

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 20 24 20 14 2 6 36 38 2742
2017 Does not provide services to public 11 19 26 22 15 2 5 40 33 9768
2014 Provides services to public 14 20 25 22 13 1 5 37 37 3454
2014 Does not provide services to public 11 18 27 24 14 2 4 40 31 11197
2011 Provides services to public 15 21 24 19 14 2 5 36 38 4328
2011 Does not provide services to public 11 17 25 24 16 2 5 43 30 11769
2008 Provides services to public 16 22 24 19 13 1 5 34 41 3266
2008 Does not provide services to public 11 20 25 23 15 2 4 40 33 8479

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 29 16 10 3 6 29 40 2744
2017 Does not provide services to public 20 24 29 13 8 2 3 22 47 9778
2014 Provides services to public 16 21 31 17 9 3 4 28 40 3456
2014 Does not provide services to public 21 25 30 13 7 2 3 20 48 11203
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 17 8 3 3 0 4 85 7 2781
2017 Does not provide services to public 66 16 7 3 2 0 4 86 6 9833
2014 Provides services to public 66 16 6 3 3 0 4 86 7 3470
2014 Does not provide services to public 68 16 6 3 3 0 4 88 6 11237
2011 Provides services to public 67 15 6 3 4 1 4 86 7 4358
2011 Does not provide services to public 68 14 6 3 3 1 5 87 7 11819
2008 Provides services to public 66 14 5 4 4 1 7 85 9 3295
2008 Does not provide services to public 68 12 5 3 3 1 8 87 7 8510

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 19 12 13 2 1 55 26 2780
2017 Does not provide services to public 23 33 17 11 10 3 2 59 23 9828
2014 Provides services to public 21 34 17 14 11 2 1 56 26 3469
2014 Does not provide services to public 24 32 16 12 11 3 2 59 24 11231

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 12 11 11 0 0 66 22 2780
2017 Does not provide services to public 35 32 11 11 10 1 0 68 21 9828
2014 Provides services to public 32 32 12 12 12 0 0 64 23 3468
2014 Does not provide services to public 33 32 11 12 11 1 0 66 23 11227

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 34 17 15 12 1 1 55 28 2777
2017 Does not provide services to public 23 34 15 15 11 1 1 59 26 9827
2014 Provides services to public 18 38 15 16 10 1 1 58 27 3472
2014 Does not provide services to public 20 37 15 16 9 2 2 59 26 11237
2011 Provides services to public 20 35 15 17 10 1 1 57 28 4358
2011 Does not provide services to public 23 37 13 15 8 1 1 62 24 11823
2008 Provides services to public 22 37 13 15 10 2 1 60 26 3294
2008 Does not provide services to public 24 39 13 14 8 2 1 64 23 8508

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 29 18 14 13 6 1 50 30 2775
2017 Does not provide services to public 22 27 16 14 12 7 1 54 29 9838
2014 Provides services to public 17 28 18 15 14 5 1 49 32 3475
2014 Does not provide services to public 21 28 16 15 12 6 2 53 29 11234
2011 Provides services to public 21 26 17 16 15 4 1 50 32 4352
2011 Does not provide services to public 25 27 15 14 13 5 1 55 29 11817
2008 Provides services to public 24 27 15 15 14 4 2 54 31 3292
2008 Does not provide services to public 26 28 14 13 12 6 1 58 27 8502

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 21 20 20 20 8 2 34 44 2773
2017 Does not provide services to public 9 20 19 21 18 11 2 34 45 9838
2014 Provides services to public 9 22 20 21 20 7 1 33 45 3472
2014 Does not provide services to public 8 20 19 22 20 9 2 31 47 11232

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 42 13 10 7 0 0 71 16 2770
2017 Does not provide services to public 34 40 11 9 5 0 0 75 14 9816
2014 Provides services to public 26 44 12 12 6 0 0 71 17 3466
2014 Does not provide services to public 31 42 12 10 5 0 0 73 15 11226
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 37 15 8 8 0 0 68 16 2777
2017 Does not provide services to public 33 36 14 9 7 0 0 70 16 9842
2014 Provides services to public 31 37 15 9 7 0 0 69 16 3469
2014 Does not provide services to public 32 37 14 10 7 0 0 69 17 11237
2011 Provides services to public 31 35 15 10 8 0 0 67 19 4357
2011 Does not provide services to public 30 37 14 10 7 0 0 68 18 11813
2008 Provides services to public 33 35 12 10 9 0 1 69 19 3293
2008 Does not provide services to public 28 37 13 11 9 1 0 66 21 8500

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 34 15 8 7 2 1 70 15 2776
2017 Does not provide services to public 40 31 14 7 6 2 1 73 13 9841
2014 Provides services to public 35 33 14 9 7 1 1 69 16 3475
2014 Does not provide services to public 37 32 14 8 6 2 1 71 15 11231
2011 Provides services to public 34 33 15 10 7 2 0 68 17 4356
2011 Does not provide services to public 38 32 13 8 6 2 0 71 15 11807
2008 Provides services to public 35 33 13 9 8 2 0 70 17 3296
2008 Does not provide services to public 36 32 14 9 7 2 0 70 17 8498

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 34 12 10 7 0 0 70 17 2779
2017 Does not provide services to public 38 33 12 9 6 1 0 72 16 9835
2014 Provides services to public 33 34 13 11 8 0 0 68 19 3474
2014 Does not provide services to public 35 35 12 10 7 1 0 70 18 11234
2011 Provides services to public 33 34 13 11 8 0 0 68 20 4355
2011 Does not provide services to public 35 35 12 11 7 0 0 70 18 11807
2008 Provides services to public 35 34 11 11 9 1 0 69 20 3295
2008 Does not provide services to public 33 35 11 11 9 1 0 69 20 8497

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 18 5 2 3 0 3 89 5 2770
2017 Does not provide services to public 75 13 5 2 2 0 3 91 4 9822
2014 Provides services to public 70 17 4 2 4 0 3 90 6 3471
2014 Does not provide services to public 74 13 5 2 2 0 4 91 4 11227
2011 Provides services to public 72 14 4 2 3 0 3 90 5 4355
2011 Does not provide services to public 75 12 5 2 2 0 4 90 4 11809
2008 Provides services to public 75 11 3 2 3 0 5 91 6 3293
2008 Does not provide services to public 77 8 4 2 2 0 7 92 4 8490

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 25 12 5 8 4 10 71 15 2774
2017 Does not provide services to public 45 24 10 5 6 3 6 77 13 9816
2014 Provides services to public 35 25 12 7 8 2 10 69 17 3472
2014 Does not provide services to public 42 23 10 5 8 3 8 73 15 11232
2011 Provides services to public 34 25 14 8 10 3 7 64 20 4358
2011 Does not provide services to public 38 26 11 7 10 3 5 70 18 11823

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 10 6 6 1 0 77 13 2774
2017 Does not provide services to public 50 29 9 6 5 1 0 80 11 9809

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 29 14 5 6 1 0 74 12 2774
2017 Does not provide services to public 48 27 13 5 5 2 0 77 10 9822

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 31 13 7 7 0 0 72 14 2762
2017 Does not provide services to public 46 28 12 7 7 0 0 74 14 9796
2014 Provides services to public 39 31 13 8 7 0 0 71 16 3468
2014 Does not provide services to public 41 31 12 8 8 0 0 73 15 11223
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 40 15 14 8 1 3 61 23 508
2017 Does not provide services to public 22 37 16 11 6 2 5 64 19 2775
2014 Provides services to public 23 37 16 13 8 1 2 62 21 661
2014 Does not provide services to public 22 36 16 11 8 3 5 63 20 2955

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 34 18 10 9 3 1 61 20 2779
2017 Does not provide services to public 26 32 17 11 9 4 0 62 21 9848
2014 Provides services to public 21 35 18 12 10 3 0 58 23 3461
2014 Does not provide services to public 23 33 17 12 10 5 0 59 23 11233
2011 Provides services to public 22 31 20 12 11 4 0 56 24 4357
2011 Does not provide services to public 23 31 18 12 10 5 0 57 23 11808

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 19 13 12 2 0 54 26 2778
2017 Does not provide services to public 22 31 17 15 12 2 0 55 28 9846
2014 Provides services to public 18 32 21 15 13 2 0 51 28 3464
2014 Does not provide services to public 19 30 18 16 14 2 0 50 31 11233
2011 Provides services to public 20 31 19 13 14 2 0 52 28 4353
2011 Does not provide services to public 20 32 19 13 14 2 0 53 28 11810
2008 Provides services to public 26 33 17 11 11 2 0 60 23 3297
2008 Does not provide services to public 22 34 17 13 11 2 0 57 25 8495

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 29 21 17 13 3 0 47 31 2776
2017 Does not provide services to public 15 29 20 18 14 4 0 46 34 9844
2014 Provides services to public 13 29 23 18 14 3 0 43 33 3460
2014 Does not provide services to public 12 27 21 20 17 4 0 41 38 11230
2011 Provides services to public 13 31 21 19 13 3 0 46 32 4351
2011 Does not provide services to public 10 32 21 19 13 4 0 44 34 11805
2008 Provides services to public 14 33 20 16 12 4 0 49 30 3294
2008 Does not provide services to public 11 33 19 20 12 5 0 46 34 8501

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 26 20 15 17 4 0 46 33 2778
2017 Does not provide services to public 18 25 18 15 19 5 0 45 36 9838
2014 Provides services to public 15 25 20 16 19 5 0 42 37 3464
2014 Does not provide services to public 14 23 20 17 21 6 0 39 40 11231
2011 Provides services to public 14 28 19 16 17 6 0 45 35 4351
2011 Does not provide services to public 12 26 20 17 17 7 0 42 37 11806
2008 Provides services to public 17 26 20 15 15 7 0 46 32 3293
2008 Does not provide services to public 13 27 19 16 17 8 0 43 36 8507

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 31 20 16 16 3 0 47 33 2767
2017 Does not provide services to public 14 30 17 20 16 2 0 45 37 9830
2014 Provides services to public 13 29 19 20 16 2 0 43 37 3463
2014 Does not provide services to public 12 29 18 21 18 2 0 42 40 11227
2011 Provides services to public 14 32 18 20 14 2 0 47 35 4347
2011 Does not provide services to public 11 32 17 22 15 2 0 45 37 11799
2008 Provides services to public 16 36 15 19 12 2 0 53 32 3292
2008 Does not provide services to public 13 36 16 21 12 2 0 50 34 8500
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 38 19 12 7 1 0 61 19 2773
2017 Does not provide services to public 22 39 19 12 7 1 0 62 19 9832
2014 Provides services to public 20 38 20 12 7 2 0 60 20 3470
2014 Does not provide services to public 20 37 19 14 9 2 0 58 23 11232
2011 Provides services to public 22 40 19 11 6 1 0 63 18 4350
2011 Does not provide services to public 21 42 18 11 6 1 0 64 18 11811

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 43 16 5 3 2 0 75 9 2765
2017 Does not provide services to public 32 41 16 5 2 3 1 76 8 9826
2014 Provides services to public 32 41 15 6 2 2 1 76 8 3474
2014 Does not provide services to public 32 41 15 6 2 3 1 76 9 11228
2011 Provides services to public 31 41 17 6 2 2 1 74 9 4349
2011 Does not provide services to public 32 39 15 6 3 3 1 74 10 11811

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 38 13 8 6 2 1 72 14 2768
2017 Does not provide services to public 33 38 13 8 5 2 1 73 13 9816
2014 Provides services to public 33 39 12 8 5 2 1 74 14 3471
2014 Does not provide services to public 34 38 12 7 5 2 1 75 13 11234
2011 Provides services to public 36 37 12 8 5 3 0 75 13 4345
2011 Does not provide services to public 36 36 11 7 5 3 1 75 13 11801
2008 Provides services to public 35 36 12 7 6 3 1 74 14 3288
2008 Does not provide services to public 33 36 12 9 6 3 1 72 15 8503

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 36 19 8 6 2 1 65 15 2769
2017 Does not provide services to public 30 36 17 9 6 2 1 67 15 9820
2014 Provides services to public 23 36 21 9 6 4 1 62 16 3475
2014 Does not provide services to public 25 36 18 10 7 3 1 63 17 11226
2011 Provides services to public 20 36 22 10 7 4 2 59 18 4359
2011 Does not provide services to public 20 35 21 11 7 4 1 58 19 11807

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 30 18 13 12 4 1 55 26 2759
2017 Does not provide services to public 22 29 17 13 12 6 1 55 27 9813
2014 Provides services to public 19 29 18 14 15 5 1 51 30 3466
2014 Does not provide services to public 19 28 17 14 14 6 1 51 31 11229
2011 Provides services to public 19 29 18 14 14 6 1 52 30 4356
2011 Does not provide services to public 18 27 18 14 13 8 1 50 30 11813

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 21 9 3 3 2 5 84 7 2779
2017 Does not provide services to public 58 19 10 3 2 1 6 83 6 9839
2014 Provides services to public 56 21 9 3 3 2 6 83 7 3472
2014 Does not provide services to public 58 19 9 4 3 1 6 84 7 11234

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 22 9 3 3 2 3 85 6 2781
2017 Does not provide services to public 64 20 7 2 2 2 3 89 4 9835
2014 Provides services to public 58 23 8 3 2 3 3 86 6 3473
2014 Does not provide services to public 62 20 7 2 2 3 4 88 4 11231
2011 Provides services to public 63 20 8 3 2 1 3 87 5 4353
2011 Does not provide services to public 66 18 7 2 1 2 3 89 3 11806
2008 Provides services to public 63 20 8 3 2 2 3 86 6 3297
2008 Does not provide services to public 66 17 7 2 2 2 3 89 4 8504

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 18 14 11 2 1 56 25 2777
2017 Does not provide services to public 23 32 16 14 12 2 1 56 27 9842
2014 Provides services to public 19 31 19 16 14 2 1 51 30 3469
2014 Does not provide services to public 18 30 17 17 15 2 1 50 33 11227
2011 Provides services to public 23 33 16 14 12 1 1 57 27 4351
2011 Does not provide services to public 23 34 16 14 11 1 0 58 25 11809
2008 Provides services to public 22 36 17 13 11 1 1 59 24 3296
2008 Does not provide services to public 21 36 16 14 11 1 0 57 26 8500

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 24 17 16 21 2 7 42 40 2780
2017 Does not provide services to public 16 24 15 16 22 2 5 43 41 9839
2014 Provides services to public 13 20 17 16 28 2 5 35 47 3473
2014 Does not provide services to public 11 22 15 18 28 2 4 35 49 11232
2011 Provides services to public 13 21 17 16 27 2 5 36 46 4350
2011 Does not provide services to public 14 25 16 17 24 2 4 40 43 11811
2008 Provides services to public 14 25 16 17 21 2 5 42 40 3299
2008 Does not provide services to public 15 28 14 17 21 2 3 46 39 8500

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 36 23 10 8 3 1 57 19 2777
2017 Does not provide services to public 20 38 20 11 7 3 0 60 19 9849

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 19 5 4 2 1 71 9 2772
2017 Does not provide services to public 35 35 18 4 3 4 1 74 8 9836
2014 Provides services to public 35 37 17 4 3 3 1 75 7 3470
2014 Does not provide services to public 35 36 16 4 3 5 1 75 7 11234

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 41 16 5 3 1 0 75 8 2768
2017 Does not provide services to public 34 40 14 6 3 2 0 76 9 9821
2014 Provides services to public 34 38 16 6 3 2 1 74 9 3471
2014 Does not provide services to public 34 38 15 6 3 3 0 74 10 11229
2011 Provides services to public 27 38 19 8 5 2 0 67 14 4353
2011 Does not provide services to public 28 39 18 7 5 3 0 69 13 11806

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 42 10 4 4 0 0 82 8 2770
2017 Does not provide services to public 42 38 10 6 4 0 0 81 10 9835
2014 Provides services to public 39 40 11 6 3 0 0 80 9 3465
2014 Does not provide services to public 41 37 11 6 4 0 0 79 10 11225
2011 Provides services to public 38 39 12 7 5 0 0 77 12 4345
2011 Does not provide services to public 38 39 12 6 5 0 0 77 11 11796
2008 Provides services to public 37 40 11 7 4 0 0 78 12 3293
2008 Does not provide services to public 36 40 11 7 5 0 0 77 12 8491

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 17 9 7 1 0 67 16 2766
2017 Does not provide services to public 34 33 17 9 7 1 0 68 16 9825
2014 Provides services to public 28 37 17 9 8 0 0 66 17 3471
2014 Does not provide services to public 27 36 16 11 8 1 0 64 19 11236
2011 Provides services to public 30 36 18 8 7 1 0 67 15 4359
2011 Does not provide services to public 31 38 17 8 6 1 0 69 14 11813

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 36 17 9 7 0 0 67 15 2768
2017 Does not provide services to public 32 36 15 10 6 0 0 68 16 9825
2014 Provides services to public 27 38 17 10 7 0 0 65 17 3470
2014 Does not provide services to public 26 37 16 12 8 0 0 64 20 11236
2011 Provides services to public 28 38 17 10 7 0 0 66 16 4354
2011 Does not provide services to public 28 40 16 9 6 0 0 69 15 11806
2008 Provides services to public 33 39 14 9 5 0 0 72 14 3293
2008 Does not provide services to public 32 40 13 10 5 0 0 72 15 8495

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 28 17 10 8 3 1 64 19 2770
2017 Does not provide services to public 33 26 18 11 9 3 1 61 21 9823
2014 Provides services to public 31 27 18 11 10 3 1 60 21 3466
2014 Does not provide services to public 30 26 18 12 10 3 0 59 23 11232
2011 Provides services to public 32 27 16 11 10 4 0 62 22 4353
2011 Does not provide services to public 33 28 16 11 9 4 0 63 20 11815
2008 Provides services to public 33 27 16 10 9 5 1 64 20 3294
2008 Does not provide services to public 32 28 15 11 8 4 1 64 20 8488
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 20 50 29 2780
2017 Does not provide services to public 25 45 31 9846
2014 Provides services to public 21 49 30 3471
2014 Does not provide services to public 23 45 32 11230
2011 Provides services to public 20 52 28 4355
2011 Does not provide services to public 22 49 29 11826

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 37 23 22 5 4 10 589
2017 Does not provide services to public 29 27 26 5 6 7 2513
2014 Provides services to public 33 18 24 10 9999 14 766
2014 Does not provide services to public 31 25 26 9 9999 10 2783
2011 Provides services to public 31 24 28 5 9999 11 924
2011 Does not provide services to public 27 32 26 7 9999 9 2804
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 2772
2017 Does not provide services to public 17 83 9824
2014 Provides services to public 23 77 3460
2014 Does not provide services to public 19 81 11226

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 540
2017 Does not provide services to public 52 1646
2014 Provides services to public 55 766
2014 Does not provide services to public 52 2048

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 540
2017 Does not provide services to public 64 1646
2014 Provides services to public 61 766
2014 Does not provide services to public 63 2048

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 540
2017 Does not provide services to public 7 1646
2014 Provides services to public 8 766
2014 Does not provide services to public 8 2048

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 540
2014 Provides services to public 1 766
2014 Does not provide services to public 1 2048

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 540
2017 Does not provide services to public 7 1646
2014 Provides services to public 6 766
2014 Does not provide services to public 7 2048

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 540
2017 Does not provide services to public 3 1646
2014 Provides services to public 6 766
2014 Does not provide services to public 3 2048

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 540
2017 Does not provide services to public 6 1646
2014 Provides services to public 5 766
2014 Does not provide services to public 5 2048

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 540
2017 Does not provide services to public 43 1647
2014 Provides services to public 40 772
2014 Does not provide services to public 42 2048

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 540
2017 Does not provide services to public 40 1647
2014 Provides services to public 39 772
2014 Does not provide services to public 41 2048

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 540
2017 Does not provide services to public 44 1647
2014 Provides services to public 44 772
2014 Does not provide services to public 44 2048

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 540
2017 Does not provide services to public 40 1647
2014 Provides services to public 39 772
2014 Does not provide services to public 40 2048

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 540
2017 Does not provide services to public 32 1647
2014 Provides services to public 28 772
2014 Does not provide services to public 33 2048

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 540
2017 Does not provide services to public 56 1647
2014 Provides services to public 57 772
2014 Does not provide services to public 57 2048

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 540
2017 Does not provide services to public 37 1647
2014 Provides services to public 35 772
2014 Does not provide services to public 37 2048

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 540
2017 Does not provide services to public 3 1647
2014 Provides services to public 1 772
2014 Does not provide services to public 2 2048

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 540
2017 Does not provide services to public 10 1647
2014 Provides services to public 9 772
2014 Does not provide services to public 8 2048

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 540
2017 Does not provide services to public 16 1647
2014 Provides services to public 15 772
2014 Does not provide services to public 15 2048

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 540
2017 Does not provide services to public 48 1647
2014 Provides services to public 45 772
2014 Does not provide services to public 47 2048

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 540
2017 Does not provide services to public 33 1647
2014 Provides services to public 31 772
2014 Does not provide services to public 30 2048

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 540
2017 Does not provide services to public 14 1647
2014 Provides services to public 14 772
2014 Does not provide services to public 13 2048

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 541
2017 Does not provide services to public 55 1646
2014 Provides services to public 53 770
2014 Does not provide services to public 50 2048

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 541
2017 Does not provide services to public 29 1646
2014 Provides services to public 30 770
2014 Does not provide services to public 29 2048

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 541
2017 Does not provide services to public 10 1646
2014 Provides services to public 13 770
2014 Does not provide services to public 12 2048

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 541
2017 Does not provide services to public 26 1646
2014 Provides services to public 25 770
2014 Does not provide services to public 24 2048

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 541
2017 Does not provide services to public 12 1646
2014 Provides services to public 13 770
2014 Does not provide services to public 12 2048

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 541
2017 Does not provide services to public 13 1646
2014 Provides services to public 13 770
2014 Does not provide services to public 10 2048

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 541
2017 Does not provide services to public 14 1646
2014 Provides services to public 17 770
2014 Does not provide services to public 15 2048

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 541
2017 Does not provide services to public 11 1646
2014 Provides services to public 9 770
2014 Does not provide services to public 11 2048

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 541
2017 Does not provide services to public 23 1646
2014 Provides services to public 22 770
2014 Does not provide services to public 24 2048

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 478
2017 Does not provide services to public 13 1437
2014 Provides services to public 15 674
2014 Does not provide services to public 12 1847

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 478
2017 Does not provide services to public 17 1437
2014 Provides services to public 14 674
2014 Does not provide services to public 15 1847

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 478
2017 Does not provide services to public 11 1437
2014 Provides services to public 10 674
2014 Does not provide services to public 11 1847

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 478
2017 Does not provide services to public 8 1437
2014 Provides services to public 10 674
2014 Does not provide services to public 8 1847

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 478
2017 Does not provide services to public 13 1437
2014 Provides services to public 14 674
2014 Does not provide services to public 11 1847

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 478
2017 Does not provide services to public 14 1437
2014 Provides services to public 11 674
2014 Does not provide services to public 12 1847

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 478
2017 Does not provide services to public 12 1437
2014 Provides services to public 7 674
2014 Does not provide services to public 9 1847

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 478
2017 Does not provide services to public 8 1437
2014 Provides services to public 6 674
2014 Does not provide services to public 7 1847

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 478
2017 Does not provide services to public 10 1437
2014 Provides services to public 10 674
2014 Does not provide services to public 10 1847

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 478
2017 Does not provide services to public 24 1437
2014 Provides services to public 21 674
2014 Does not provide services to public 25 1847

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 478
2017 Does not provide services to public 9 1437
2014 Provides services to public 6 674
2014 Does not provide services to public 10 1847

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 478
2017 Does not provide services to public 40 1437
2014 Provides services to public 36 674
2014 Does not provide services to public 41 1847

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 478
2017 Does not provide services to public 2 1437
2014 Provides services to public 1 674
2014 Does not provide services to public 2 1847

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 478
2017 Does not provide services to public 54 1437
2014 Provides services to public 50 674
2014 Does not provide services to public 58 1847

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 478
2017 Does not provide services to public 3 1437

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 478
2017 Does not provide services to public 13 1437
2014 Provides services to public 13 674
2014 Does not provide services to public 12 1847

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 538
2017 Does not provide services to public 95 5 1645

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 27 22 9 9 10 3 55 20 2776
2017 Does not provide services to public 20 25 20 8 8 15 4 56 20 9845
2014 Provides services to public 18 26 22 10 9 12 3 52 22 3469
2014 Does not provide services to public 18 25 20 8 9 17 3 53 21 11236

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 16 7 6 3 0 70 14 2769
2017 Does not provide services to public 34 34 15 7 5 4 1 71 13 9828
2014 Provides services to public 26 34 19 8 7 5 1 65 16 3466
2014 Does not provide services to public 27 34 18 8 6 6 1 65 15 11222
2011 Provides services to public 34 37 15 7 4 3 0 73 12 4345
2011 Does not provide services to public 33 37 16 6 4 4 0 73 11 11804
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 50 11 5 2 1 2 82 7 2779
2017 Does not provide services to public 34 48 8 4 1 1 4 86 6 9843
2014 Provides services to public 29 51 12 5 2 1 1 81 7 3471
2014 Does not provide services to public 34 51 8 3 1 1 2 87 4 11235
2011 Provides services to public 29 52 10 5 2 1 1 83 7 4353
2011 Does not provide services to public 31 53 8 4 1 1 2 86 6 11821
2008 Provides services to public 27 49 10 7 3 2 1 79 10 3303
2008 Does not provide services to public 31 49 9 5 2 1 2 84 7 8510

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 32 23 10 7 10 5 53 20 2775
2017 Does not provide services to public 11 27 24 10 7 15 6 49 21 9824
2014 Provides services to public 12 30 25 10 7 11 5 50 21 3473
2014 Does not provide services to public 10 27 24 11 7 15 6 47 23 11228
2011 Provides services to public 14 29 24 12 7 10 4 50 22 4351
2011 Does not provide services to public 10 29 24 10 8 14 5 48 22 11817

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 37 13 5 3 5 2 77 9 2777
2017 Does not provide services to public 39 35 11 5 2 5 3 80 8 9843
2014 Provides services to public 33 37 15 5 3 5 1 75 9 3469
2014 Does not provide services to public 37 36 12 5 3 5 2 78 9 11238
2011 Provides services to public 35 37 13 6 4 5 1 76 11 4351
2011 Does not provide services to public 36 36 11 6 3 6 2 78 10 11818
2008 Provides services to public 33 39 12 5 3 6 1 77 9 3301
2008 Does not provide services to public 35 38 12 5 3 5 2 78 9 8507

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 15 7 5 5 2 71 13 2766
2017 Does not provide services to public 31 34 13 7 5 7 3 73 13 9832
2014 Provides services to public 27 36 17 8 5 6 1 67 14 3460
2014 Does not provide services to public 28 34 15 8 6 6 2 68 16 11226
2011 Provides services to public 30 37 15 7 5 5 1 71 12 4352
2011 Does not provide services to public 29 35 14 8 5 7 2 70 14 11812
2008 Provides services to public 33 37 12 8 5 4 2 75 13 3296
2008 Does not provide services to public 33 36 12 9 5 4 2 74 14 8500
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 2771
2017 Does not provide services to public 7 93 9815
2014 Provides services to public 8 92 3459
2014 Does not provide services to public 7 93 11218

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 197
2017 Does not provide services to public 41 659
2014 Provides services to public 42 286
2014 Does not provide services to public 41 794

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 197
2017 Does not provide services to public 80 659
2014 Provides services to public 76 286
2014 Does not provide services to public 81 794

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 197
2017 Does not provide services to public 4 659
2014 Provides services to public 5 286
2014 Does not provide services to public 6 794

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 197
2017 Does not provide services to public 9 659
2014 Provides services to public 9 286
2014 Does not provide services to public 10 794

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 197
2017 Does not provide services to public 4 659
2014 Provides services to public 7 286
2014 Does not provide services to public 3 794

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 197
2017 Does not provide services to public 9 659
2014 Provides services to public 8 286
2014 Does not provide services to public 10 794

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 195
2017 Does not provide services to public 15 657
2014 Provides services to public 11 286
2014 Does not provide services to public 14 792

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 195
2017 Does not provide services to public 14 657
2014 Provides services to public 13 286
2014 Does not provide services to public 15 792

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 195
2017 Does not provide services to public 9 657
2014 Provides services to public 6 286
2014 Does not provide services to public 8 792

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 195
2017 Does not provide services to public 5 657
2014 Provides services to public 4 286
2014 Does not provide services to public 4 792

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 195
2017 Does not provide services to public 26 657
2014 Provides services to public 18 286
2014 Does not provide services to public 20 792

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 195
2017 Does not provide services to public 30 657
2014 Provides services to public 18 286
2014 Does not provide services to public 21 792

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 195
2017 Does not provide services to public 3 657
2014 Provides services to public 3 286
2014 Does not provide services to public 2 792

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 657

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 195
2017 Does not provide services to public 7 657
2014 Provides services to public 7 286
2014 Does not provide services to public 8 792

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 195
2017 Does not provide services to public 13 657
2014 Provides services to public 15 286
2014 Does not provide services to public 13 792

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 195
2017 Does not provide services to public 20 657
2014 Provides services to public 16 286
2014 Does not provide services to public 18 792

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 195
2017 Does not provide services to public 22 657
2014 Provides services to public 44 286
2014 Does not provide services to public 35 792

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 199
2017 Does not provide services to public 33 662
2014 Provides services to public 36 284
2014 Does not provide services to public 31 794

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 199
2017 Does not provide services to public 20 662
2014 Provides services to public 19 284
2014 Does not provide services to public 19 794

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 199
2017 Does not provide services to public 9 662
2014 Provides services to public 9 284
2014 Does not provide services to public 8 794

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 199
2017 Does not provide services to public 23 662
2014 Provides services to public 28 284
2014 Does not provide services to public 21 794

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 199
2017 Does not provide services to public 8 662
2014 Provides services to public 7 284
2014 Does not provide services to public 5 794

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 199
2017 Does not provide services to public 11 662
2014 Provides services to public 9 284
2014 Does not provide services to public 9 794

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 199
2017 Does not provide services to public 10 662
2014 Provides services to public 10 284
2014 Does not provide services to public 10 794

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 199
2017 Does not provide services to public 7 662
2014 Provides services to public 13 284
2014 Does not provide services to public 9 794

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 199
2017 Does not provide services to public 45 662
2014 Provides services to public 34 284
2014 Does not provide services to public 46 794

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 174
2017 Does not provide services to public 7 588
2014 Provides services to public 9 256
2014 Does not provide services to public 6 721

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 174
2017 Does not provide services to public 15 588
2014 Provides services to public 10 256
2014 Does not provide services to public 10 721

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 174
2017 Does not provide services to public 5 588
2014 Provides services to public 3 256
2014 Does not provide services to public 4 721

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 174
2017 Does not provide services to public 2 588
2014 Provides services to public 4 256
2014 Does not provide services to public 3 721

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 174
2017 Does not provide services to public 4 588
2014 Provides services to public 6 256
2014 Does not provide services to public 3 721

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 174
2017 Does not provide services to public 7 588
2014 Provides services to public 8 256
2014 Does not provide services to public 6 721

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 174
2017 Does not provide services to public 8 588
2014 Provides services to public 5 256
2014 Does not provide services to public 5 721

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 174
2017 Does not provide services to public 9 588
2014 Provides services to public 6 256
2014 Does not provide services to public 9 721

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 174
2017 Does not provide services to public 12 588
2014 Provides services to public 8 256
2014 Does not provide services to public 10 721

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 174
2017 Does not provide services to public 26 588
2014 Provides services to public 21 256
2014 Does not provide services to public 25 721

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 174
2017 Does not provide services to public 11 588
2014 Provides services to public 9 256
2014 Does not provide services to public 9 721

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 174
2017 Does not provide services to public 42 588
2014 Provides services to public 36 256
2014 Does not provide services to public 42 721

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 174
2017 Does not provide services to public 2 588
2014 Provides services to public 3 256
2014 Does not provide services to public 2 721

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 174
2017 Does not provide services to public 65 588
2014 Provides services to public 59 256
2014 Does not provide services to public 69 721

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 588

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 174
2017 Does not provide services to public 12 588
2014 Provides services to public 15 256
2014 Does not provide services to public 12 721

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 91 9 200
2017 Does not provide services to public 95 5 662

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 28 23 4 4 14 4 62 9 2776
2017 Does not provide services to public 21 24 22 4 4 21 5 61 10 9829
2014 Provides services to public 20 27 24 5 4 15 5 59 11 3467
2014 Does not provide services to public 18 22 23 4 3 24 5 58 10 11229

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 17 5 3 6 1 73 8 2768
2017 Does not provide services to public 35 34 17 4 3 7 1 74 8 9829
2014 Provides services to public 29 34 20 5 3 8 1 69 9 3463
2014 Does not provide services to public 29 32 19 5 3 10 1 69 9 11218
2011 Provides services to public 37 37 14 4 2 4 0 78 7 4357
2011 Does not provide services to public 36 37 15 4 2 6 0 77 7 11811
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 20 20 16 23 0 2 40 40 2768
2017 Does not provide services to public 21 23 20 15 20 0 1 44 35 9818

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 28 24 14 10 0 1 52 24 2766
2017 Does not provide services to public 24 29 24 13 8 0 1 54 22 9823

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 29 21 9 5 1 3 64 14 2751
2017 Does not provide services to public 31 31 20 10 5 0 2 63 16 9794

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 22 21 17 20 1 2 41 38 2772
2017 Does not provide services to public 20 24 21 17 15 1 2 45 33 9809

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 22 11 4 3 1 12 79 8 2749
2017 Does not provide services to public 49 23 11 5 2 1 9 80 8 9798

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 31 17 8 4 0 1 70 12 2752
2017 Does not provide services to public 36 31 19 8 5 0 1 68 13 9782

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 30 20 10 5 1 2 63 16 2752
2017 Does not provide services to public 29 33 22 10 5 1 1 62 16 9781

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 21 12 7 1 2 59 20 2751
2017 Does not provide services to public 23 32 23 13 7 0 1 56 21 9782

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 29 19 10 6 0 2 63 17 2756
2017 Does not provide services to public 30 31 19 12 7 0 1 61 19 9784

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 29 19 8 4 1 2 68 13 2731
2017 Does not provide services to public 34 32 18 9 5 1 2 67 14 9754

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 27 13 6 3 0 2 78 8 2772
2017 Does not provide services to public 54 26 12 4 2 0 1 81 7 9820

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 17 7 4 3 1 2 85 7 2773
2017 Does not provide services to public 71 14 6 4 3 1 2 87 7 9819

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 30 13 6 3 0 1 77 9 2762
2017 Does not provide services to public 53 29 10 4 2 0 1 84 7 9820

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 23 11 7 5 0 1 76 13 2770
2017 Does not provide services to public 56 23 9 6 5 0 1 80 11 9821

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 14 6 2 2 0 20 88 5 2764
2017 Does not provide services to public 55 14 5 2 1 0 23 89 4 9816

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 22 8 3 2 0 5 86 5 2753
2017 Does not provide services to public 66 19 6 2 1 0 6 91 3 9769

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 18 6 3 2 1 4 88 6 2771
2017 Does not provide services to public 69 16 6 3 3 1 3 89 5 9825

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 27 10 3 2 0 3 85 5 2761
2017 Does not provide services to public 54 28 10 3 2 0 2 84 5 9804

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 30 35 12 6 1 1 47 18 2781
2017 Does not provide services to public 16 32 35 12 5 0 0 48 17 9849

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 17 38 23 12 0 1 35 26 2760
2017 Does not provide services to public 7 18 38 24 13 0 1 36 25 9792

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 39 18 9 7 3 1 63 18 2762
2017 Does not provide services to public 24 38 19 9 6 3 0 65 16 9823

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 37 19 13 10 2 0 57 23 2772
2017 Does not provide services to public 20 37 18 13 9 2 0 58 23 9830
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 2772
2017 Does not provide services to public 14 86 9827
2014 Provides services to public 19 81 3458
2014 Does not provide services to public 13 87 11209

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 74 26 519
2017 Does not provide services to public 76 24 1423
2014 Provides services to public 74 26 669
2014 Does not provide services to public 78 22 1508

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 9 6 5 1 0 79 12 389
2017 Does not provide services to public 46 35 5 7 5 0 1 82 13 1084
2014 Provides services to public 48 34 7 6 3 0 0 83 10 507
2014 Does not provide services to public 51 32 6 8 3 0 1 83 11 1178
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 23 19 14 17 2 1 25 75 2776
2017 Does not provide services to public 26 23 21 12 14 3 1 27 73 9842

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 1943
2017 Does not provide services to public 18 6764

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 1943
2017 Does not provide services to public 30 6764

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 1943
2017 Does not provide services to public 14 6764

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 1943
2017 Does not provide services to public 46 6764

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 1943
2017 Does not provide services to public 5 6764

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 1943
2017 Does not provide services to public 48 6764

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 7 40 17 11 5 21 1910
2017 Does not provide services to public 6 41 18 12 4 19 6674

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 18 15 26 2 8 33 46 1963
2017 Does not provide services to public 10 20 17 17 25 2 8 34 47 6819

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 11 15 16 47 2 5 16 68 1956
2017 Does not provide services to public 3 9 12 17 50 2 7 12 74 6816
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