2017 Public Service Employee Survey Results for Department of National Defence by Question 103. Please indicate your occupational group and level. Occupational group and level - NU

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 33 53 2 8 5 0 0 85 13 80
2017 NU-03 31 56 2 8 3 0 0 87 11 61
2017 NU-04 39 46 8 8 0 0 0 85 8 13
2014 NU 30 47 4 15 4 0 0 77 19 96
2014 NU-03 29 47 4 15 4 0 0 76 19 72
2014 NU-04 31 38 6 19 6 0 0 69 25 16
2011 NU 37 41 1 13 8 0 0 78 21 105
2011 NU-03 41 40 1 14 5 0 0 80 19 81
2011 NU-04 25 42 0 8 25 0 0 67 33 12
2008 NU 40 47 2 9 2 0 0 87 11 47
2008 NU-03 36 47 3 11 3 0 0 83 14 36

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 68 22 1 5 1 0 2 92 6 81
2017 NU-03 70 21 0 3 2 0 3 95 5 61
2017 NU-04 64 21 7 7 0 0 0 86 7 14
2014 NU 65 27 2 4 1 0 0 93 5 95
2014 NU-03 61 32 3 4 0 0 0 93 4 71
2014 NU-04 69 19 0 6 6 0 0 88 13 16
2011 NU 70 18 5 5 3 0 0 88 8 105
2011 NU-03 69 17 5 6 2 0 0 86 9 81
2011 NU-04 67 17 8 0 8 0 0 83 8 12
2008 NU 61 28 2 4 4 0 0 89 9 46
2008 NU-03 63 23 3 6 6 0 0 86 11 35

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 68 23 0 4 2 0 2 94 6 81
2017 NU-03 69 21 0 5 2 0 3 93 7 61
2017 NU-04 64 36 0 0 0 0 0 100 0 14
2014 NU 66 22 2 5 4 0 0 88 9 95
2014 NU-03 61 28 1 6 4 0 0 89 10 71
2014 NU-04 81 0 6 6 6 0 0 81 13 16
2011 NU 71 15 2 7 5 0 0 87 11 105
2011 NU-03 69 17 2 7 4 0 0 86 11 81
2011 NU-04 75 8 0 8 8 0 0 83 17 12
2008 NU 68 15 4 4 6 0 2 85 11 47
2008 NU-03 64 14 6 6 8 0 3 80 14 36

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 39 31 5 16 9 0 0 70 25 80
2017 NU-03 41 28 7 16 8 0 0 69 25 61
2017 NU-04 31 46 0 15 8 0 0 77 23 13
2014 NU 36 36 5 15 8 0 0 72 23 95
2014 NU-03 31 38 7 17 7 0 0 69 24 71
2014 NU-04 38 31 0 13 19 0 0 69 31 16
2011 NU 40 29 6 18 8 0 0 69 26 105
2011 NU-03 40 30 6 19 6 0 0 69 25 81
2011 NU-04 42 17 8 25 8 0 0 58 33 12

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 27 41 5 16 11 0 0 68 27 81
2017 NU-03 30 39 7 13 11 0 0 69 25 61
2017 NU-04 29 43 0 14 14 0 0 72 28 14
2014 NU 21 39 8 21 11 0 0 60 32 95
2014 NU-03 20 38 8 24 10 0 0 58 34 71
2014 NU-04 25 38 13 13 13 0 0 63 25 16
2011 NU 26 41 9 18 7 0 0 67 25 105
2011 NU-03 27 42 6 19 6 0 0 69 25 81
2011 NU-04 8 25 25 25 17 0 0 33 42 12
2008 NU 26 53 6 11 4 0 0 79 15 47
2008 NU-03 25 50 8 11 6 0 0 75 17 36

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 57 34 4 4 1 0 0 91 5 80
2017 NU-03 62 30 5 2 2 0 0 92 3 60
2017 NU-04 64 29 0 7 0 0 0 93 7 14
2014 NU 54 36 2 6 1 0 0 91 7 96
2014 NU-03 50 40 3 6 1 0 0 90 7 72
2014 NU-04 75 19 0 6 0 0 0 94 6 16
2011 NU 65 27 6 3 0 0 0 91 3 105
2011 NU-03 69 22 5 4 0 0 0 91 4 81
2011 NU-04 42 42 17 0 0 0 0 83 0 12
2008 NU 64 30 2 4 0 0 0 94 4 47
2008 NU-03 58 36 0 6 0 0 0 94 6 36

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 59 30 4 5 3 0 0 89 8 80
2017 NU-03 63 27 5 3 2 0 0 90 5 60
2017 NU-04 57 36 0 7 0 0 0 93 7 14
2014 NU 56 31 5 5 2 0 0 88 7 96
2014 NU-03 54 33 6 4 3 0 0 88 7 72
2014 NU-04 69 19 6 6 0 0 0 88 6 16
2011 NU 72 22 2 2 2 0 0 94 4 105
2011 NU-03 73 21 2 1 2 0 0 94 4 81
2011 NU-04 58 33 0 8 0 0 0 92 8 12
2008 NU 53 45 2 0 0 0 0 98 0 47
2008 NU-03 50 50 0 0 0 0 0 100 0 36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 46 31 9 10 4 0 0 78 14 80
2017 NU-03 53 23 8 13 2 0 0 77 15 60
2017 NU-04 29 50 7 0 14 0 0 79 14 14
2014 NU 39 34 8 14 5 0 0 73 19 96
2014 NU-03 38 32 8 15 7 0 0 69 22 72
2014 NU-04 31 44 13 13 0 0 0 75 13 16

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 41 28 10 14 8 0 0 69 21 80
2017 NU-03 45 25 13 13 3 0 0 70 17 60
2017 NU-04 36 29 0 14 21 0 0 64 36 14
2014 NU 41 32 7 8 10 1 0 74 19 96
2014 NU-03 39 38 6 8 8 1 0 77 17 72
2014 NU-04 38 25 19 0 19 0 0 63 19 16
2011 NU 34 36 10 10 9 0 1 71 18 105
2011 NU-03 36 32 12 10 9 0 1 69 19 81
2011 NU-04 17 42 8 17 17 0 0 58 33 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 16 27 8 24 24 1 0 44 49 79
2017 NU-03 20 22 5 25 27 2 0 42 53 60
2017 NU-04 8 31 23 15 23 0 0 39 39 13
2014 NU 19 27 8 21 22 1 2 47 44 96
2014 NU-03 17 33 8 22 18 0 1 51 41 72
2014 NU-04 13 13 13 25 31 0 6 27 60 16
2011 NU 30 21 8 20 21 0 1 51 41 105
2011 NU-03 30 22 7 20 20 0 1 53 40 81
2011 NU-04 25 8 0 25 42 0 0 33 67 12
2008 NU 38 28 11 19 4 0 0 66 23 47
2008 NU-03 42 22 11 19 6 0 0 64 25 36

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 43 42 1 10 4 0 0 85 14 80
2017 NU-03 47 45 2 5 2 0 0 92 7 60
2017 NU-04 36 36 0 29 0 0 0 71 29 14
2014 NU 44 44 2 6 4 0 0 88 10 96
2014 NU-03 43 43 3 7 4 0 0 86 11 72
2014 NU-04 38 56 0 6 0 0 0 94 6 16
2011 NU 52 38 7 1 2 0 0 90 3 105
2011 NU-03 54 37 6 1 1 0 0 91 2 81
2011 NU-04 25 50 17 0 8 0 0 75 8 12
2008 NU 63 33 2 0 2 0 0 96 2 46
2008 NU-03 60 34 3 0 3 0 0 94 3 35

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 24 29 16 16 15 0 0 53 31 80
2017 NU-03 30 27 17 15 12 0 0 57 27 60
2017 NU-04 0 43 21 14 21 0 0 43 36 14
2014 NU 21 32 16 18 14 0 0 53 31 96
2014 NU-03 22 32 17 17 13 0 0 54 29 72
2014 NU-04 19 25 19 19 19 0 0 44 38 16
2011 NU 23 30 18 15 13 0 0 53 29 105
2011 NU-03 23 35 20 11 11 0 0 58 22 81
2011 NU-04 8 0 8 58 25 0 0 8 83 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 36 43 5 9 7 0 0 79 16 80
2017 NU-03 40 38 7 12 3 0 0 78 15 60
2017 NU-04 29 57 0 0 14 0 0 86 14 14

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 48 39 8 1 5 0 0 86 6 80
2017 NU-03 52 38 5 0 5 0 0 90 5 60
2017 NU-04 43 36 14 0 7 0 0 79 7 14
2014 NU 44 38 9 6 1 2 0 83 7 96
2014 NU-03 46 38 8 6 1 1 0 85 7 72
2014 NU-04 31 50 6 6 0 6 0 87 7 16
2011 NU 50 36 5 7 1 2 0 87 8 104
2011 NU-03 54 34 4 5 1 3 0 90 6 80
2011 NU-04 17 42 17 25 0 0 0 58 25 12
2008 NU 57 41 2 0 0 0 0 98 0 46
2008 NU-03 54 43 3 0 0 0 0 97 0 35

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 33 34 10 14 9 0 0 67 23 79
2017 NU-03 35 33 13 12 7 0 0 68 18 60
2017 NU-04 31 39 0 15 15 0 0 69 31 13

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 71 23 4 1 1 0 0 94 3 80
2017 NU-03 72 23 3 0 2 0 0 95 2 60
2017 NU-04 86 7 0 7 0 0 0 93 7 14
2014 NU 77 21 1 1 0 0 0 98 1 96
2014 NU-03 76 22 1 0 0 0 0 99 0 72
2014 NU-04 81 13 0 6 0 0 0 94 6 16
2011 NU 81 15 2 1 1 0 0 96 2 105
2011 NU-03 80 16 1 1 1 0 0 96 2 81
2011 NU-04 75 17 8 0 0 0 0 92 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 28 42 6 14 10 0 0 70 23 81
2017 NU-03 33 38 8 13 8 0 0 70 21 61
2017 NU-04 21 64 0 7 7 0 0 86 14 14
2014 NU 24 35 10 20 10 0 0 59 30 96
2014 NU-03 24 31 13 21 13 0 0 54 33 72
2014 NU-04 25 56 0 19 0 0 0 81 19 16
2011 NU 34 42 10 10 4 0 0 76 14 105
2011 NU-03 35 41 7 12 5 0 0 75 17 81
2011 NU-04 8 50 33 8 0 0 0 58 8 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 26 30 21 16 7 0 0 56 23 81
2017 NU-03 30 28 23 15 5 0 0 57 20 61
2017 NU-04 21 36 14 14 14 0 0 57 28 14
2014 NU 22 36 10 20 11 0 0 58 31 96
2014 NU-03 24 31 11 22 13 0 0 54 35 72
2014 NU-04 13 63 6 19 0 0 0 75 19 16

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 32 35 14 10 10 0 0 67 20 81
2017 NU-03 34 33 11 11 10 0 0 67 21 61
2017 NU-04 36 43 14 7 0 0 0 79 7 14
2014 NU 28 38 15 11 8 0 0 66 20 96
2014 NU-03 31 38 15 7 10 0 0 68 17 72
2014 NU-04 19 44 13 19 6 0 0 63 25 16
2011 NU 37 45 4 11 4 0 0 82 14 104
2011 NU-03 38 45 3 13 3 0 0 83 15 80
2011 NU-04 25 58 0 8 8 0 0 83 17 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 47 38 6 6 2 0 0 85 9 81
2017 NU-03 48 41 7 3 2 0 0 89 5 61
2017 NU-04 50 28 7 14 0 0 0 79 14 14
2014 NU 48 38 8 4 1 1 0 86 5 96
2014 NU-03 47 39 8 6 0 0 0 86 6 72
2014 NU-04 44 38 13 0 0 6 0 87 0 16
2011 NU 52 41 3 2 2 0 0 93 4 105
2011 NU-03 53 38 4 2 2 0 0 91 5 81
2011 NU-04 33 67 0 0 0 0 0 100 0 12
2008 NU 62 36 0 2 0 0 0 98 2 47
2008 NU-03 58 39 0 3 0 0 0 97 3 36

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 40 36 16 7 1 0 0 75 9 81
2017 NU-03 49 30 15 5 2 0 0 79 7 61
2017 NU-04 14 50 21 14 0 0 0 64 14 14
2014 NU 25 42 20 10 3 0 0 67 14 96
2014 NU-03 24 46 18 11 1 0 0 69 13 72
2014 NU-04 19 38 19 13 13 0 0 56 25 16
2011 NU 23 41 24 8 5 0 0 64 12 105
2011 NU-03 26 43 20 7 4 0 0 69 11 81
2011 NU-04 0 42 42 8 8 0 0 42 17 12
2008 NU 38 38 17 2 4 0 0 77 6 47
2008 NU-03 47 33 14 3 3 0 0 81 6 36

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 7 26 36 19 11 0 1 30 34 81
2017 NU-03 3 30 34 20 11 0 2 32 33 61
2017 NU-04 14 14 43 14 14 0 0 29 28 14
2014 NU 9 21 39 16 12 1 2 29 31 94
2014 NU-03 7 21 39 20 10 1 1 30 29 71
2014 NU-04 0 27 47 7 20 0 0 27 27 15
2011 NU 10 26 30 25 9 0 1 34 36 105
2011 NU-03 9 25 32 26 9 0 0 35 33 81
2011 NU-04 8 50 17 25 0 0 0 25 58 12
2008 NU 6 32 47 6 4 0 4 11 40 47
2008 NU-03 8 36 44 3 3 0 6 6 47 36

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 14 25 33 14 14 0 1 28 39 80
2017 NU-03 7 30 37 12 13 0 2 25 37 60
2017 NU-04 36 14 14 21 14 0 0 36 50 14
2014 NU 15 34 30 13 7 1 0 20 49 96
2014 NU-03 17 31 29 17 7 0 0 24 47 72
2014 NU-04 0 56 31 0 6 6 0 7 60 16
2011 NU 23 22 23 22 9 0 2 31 46 105
2011 NU-03 22 19 25 25 9 0 1 34 41 81
2011 NU-04 33 33 25 8 0 0 0 8 67 12
2008 NU 17 17 32 19 11 0 4 31 36 47
2008 NU-03 19 19 31 17 8 0 6 26 41 36

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 20 28 33 9 9 0 1 18 49 81
2017 NU-03 11 28 39 10 10 0 2 20 40 61
2017 NU-04 43 29 14 7 7 0 0 14 71 14
2014 NU 18 29 31 14 5 1 2 19 48 96
2014 NU-03 13 31 36 15 3 1 1 19 44 72
2014 NU-04 38 31 19 6 6 0 0 13 69 16
2011 NU 21 27 25 13 9 1 5 23 51 105
2011 NU-03 17 31 23 15 9 1 4 25 51 81
2011 NU-04 42 17 33 0 0 0 8 0 64 12
2008 NU 21 28 26 13 11 0 2 24 50 47
2008 NU-03 22 31 25 8 11 0 3 20 54 36

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 8 4 31 25 25 3 5 54 12 80
2017 NU-03 3 3 30 25 30 3 5 60 7 60
2017 NU-04 14 7 36 21 14 0 7 39 23 14
2014 NU 2 7 32 39 16 0 4 57 10 96
2014 NU-03 3 8 33 39 13 0 4 54 12 72
2014 NU-04 0 6 38 44 13 0 0 56 6 16
2011 NU 5 14 25 33 20 0 3 55 20 105
2011 NU-03 2 15 27 33 21 0 1 55 18 81
2011 NU-04 17 17 17 42 0 0 8 45 36 12
2008 NU 11 15 26 30 17 0 2 48 26 47
2008 NU-03 11 17 33 19 17 0 3 37 29 36

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 19 20 36 14 9 0 4 23 40 81
2017 NU-03 13 13 46 16 8 0 3 25 27 61
2017 NU-04 29 50 7 0 7 0 7 8 85 14
2014 NU 22 26 21 20 9 1 1 30 49 96
2014 NU-03 18 29 22 19 8 1 1 29 49 72
2014 NU-04 44 19 13 13 13 0 0 25 63 16
2011 NU 26 16 33 15 8 0 2 23 43 105
2011 NU-03 20 17 37 16 9 0 1 25 38 81
2011 NU-04 58 17 17 8 0 0 0 8 75 12
2008 NU 13 28 26 13 15 0 6 30 43 47
2008 NU-03 17 25 25 11 14 0 8 27 45 36

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 18 31 36 10 4 1 0 14 50 81
2017 NU-03 13 31 38 13 5 0 0 18 44 61
2017 NU-04 36 29 36 0 0 0 0 0 64 14
2014 NU 17 29 27 15 8 0 3 24 48 95
2014 NU-03 18 26 28 18 8 0 1 27 45 72
2014 NU-04 13 50 25 0 6 0 6 7 67 16
2011 NU 31 25 21 10 12 0 2 22 57 104
2011 NU-03 25 26 24 11 13 0 1 24 52 80
2011 NU-04 58 25 8 8 0 0 0 8 83 12
2008 NU 23 26 23 13 11 0 4 24 51 47
2008 NU-03 28 28 19 8 11 0 6 21 59 36

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 18 27 32 15 6 0 1 21 46 81
2017 NU-03 15 28 31 18 7 0 2 25 43 61
2017 NU-04 36 14 36 7 7 0 0 14 50 14
2014 NU 20 24 32 13 5 3 3 19 47 96
2014 NU-03 18 25 32 17 3 3 3 21 46 72
2014 NU-04 25 25 31 0 13 6 0 13 53 16
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 72 15 4 1 4 0 5 91 5 81
2017 NU-03 75 11 3 2 3 0 5 91 5 61
2017 NU-04 64 28 7 0 0 0 0 93 0 14
2014 NU 79 9 3 1 5 0 2 90 6 96
2014 NU-03 76 13 3 0 7 0 1 90 7 72
2014 NU-04 81 0 6 6 0 0 6 87 7 16
2011 NU 76 13 1 5 5 0 0 90 10 105
2011 NU-03 77 12 1 6 4 0 0 89 10 81
2011 NU-04 67 25 0 0 8 0 0 92 8 12
2008 NU 66 13 2 4 11 0 4 82 16 47
2008 NU-03 67 6 3 6 14 0 6 76 21 36

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 16 33 15 20 16 0 0 49 36 81
2017 NU-03 16 33 15 21 15 0 0 49 36 61
2017 NU-04 21 36 14 14 14 0 0 57 28 14
2014 NU 19 34 18 11 16 2 0 54 28 96
2014 NU-03 17 33 18 11 18 3 0 51 30 72
2014 NU-04 25 38 19 13 6 0 0 63 19 16

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 33 37 7 10 12 0 0 70 22 81
2017 NU-03 38 36 7 8 11 0 0 74 20 61
2017 NU-04 29 43 7 14 7 0 0 72 21 14
2014 NU 32 30 14 16 7 1 0 63 23 96
2014 NU-03 33 25 15 15 10 1 0 59 25 72
2014 NU-04 38 44 0 19 0 0 0 81 19 16

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 19 42 9 20 10 1 0 61 30 81
2017 NU-03 20 46 8 16 8 2 0 67 25 61
2017 NU-04 21 29 7 36 7 0 0 50 43 14
2014 NU 20 45 9 18 8 0 0 65 26 96
2014 NU-03 22 40 13 14 11 0 0 63 25 72
2014 NU-04 13 69 0 19 0 0 0 81 19 16
2011 NU 28 37 11 14 9 1 0 65 23 105
2011 NU-03 31 35 11 14 9 1 0 66 23 81
2011 NU-04 17 33 25 8 17 0 0 50 25 12
2008 NU 26 43 6 15 9 0 2 70 24 47
2008 NU-03 28 39 8 14 8 0 3 69 23 36

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 21 34 10 15 12 6 1 59 30 80
2017 NU-03 18 35 12 17 10 7 2 58 29 60
2017 NU-04 36 36 0 14 7 7 0 77 23 14
2014 NU 20 35 19 7 11 7 0 60 20 96
2014 NU-03 22 32 17 10 11 8 0 59 23 72
2014 NU-04 19 44 31 0 6 0 0 63 6 16
2011 NU 25 30 15 15 8 7 0 59 24 105
2011 NU-03 26 31 15 16 6 6 0 61 24 81
2011 NU-04 17 33 25 8 17 0 0 50 25 12
2008 NU 28 32 15 13 9 4 0 62 22 47
2008 NU-03 31 28 14 11 11 6 0 62 24 36

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 4 25 10 24 26 11 0 32 56 80
2017 NU-03 3 25 7 28 23 13 0 33 60 60
2017 NU-04 7 29 14 14 28 7 0 39 46 14
2014 NU 5 21 14 28 21 9 2 29 55 96
2014 NU-03 4 21 13 28 25 10 0 28 58 72
2014 NU-04 13 19 19 31 6 13 0 36 43 16

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 28 49 6 14 4 0 0 76 17 80
2017 NU-03 27 48 7 13 5 0 0 75 18 60
2017 NU-04 36 43 7 14 0 0 0 79 14 14
2014 NU 29 46 10 11 3 0 0 75 15 96
2014 NU-03 28 47 10 11 4 0 0 75 15 72
2014 NU-04 31 50 6 13 0 0 0 81 13 16
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 37 30 16 9 9 0 0 67 17 81
2017 NU-03 41 25 20 8 7 0 0 66 15 61
2017 NU-04 29 50 0 14 7 0 0 79 21 14
2014 NU 33 34 9 14 9 0 0 68 23 96
2014 NU-03 36 38 10 10 7 0 0 74 17 72
2014 NU-04 19 31 6 25 19 0 0 50 44 16
2011 NU 41 25 11 12 11 0 1 67 22 104
2011 NU-03 45 25 8 11 10 0 1 71 22 80
2011 NU-04 17 17 33 17 17 0 0 33 33 12
2008 NU 23 30 21 17 9 0 0 53 26 47
2008 NU-03 22 28 25 17 8 0 0 50 25 36

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 41 32 10 10 6 1 0 74 16 81
2017 NU-03 43 33 11 8 5 0 0 75 13 61
2017 NU-04 36 29 7 14 7 7 0 69 23 14
2014 NU 36 31 11 13 7 1 0 68 20 96
2014 NU-03 39 31 14 10 7 0 0 69 17 72
2014 NU-04 25 38 6 19 6 6 0 67 27 16
2011 NU 38 30 8 15 9 0 0 68 24 104
2011 NU-03 39 30 4 19 9 0 0 69 28 80
2011 NU-04 17 33 25 8 17 0 0 50 25 12
2008 NU 32 30 19 9 6 4 0 64 16 47
2008 NU-03 28 33 17 8 8 6 0 65 18 36

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 46 25 7 12 9 1 0 71 21 81
2017 NU-03 51 18 8 15 8 0 0 69 23 61
2017 NU-04 36 50 7 0 7 0 0 86 7 14
2014 NU 30 35 9 14 11 0 0 66 25 96
2014 NU-03 35 33 10 11 11 0 0 68 22 72
2014 NU-04 19 38 6 25 13 0 0 56 38 16
2011 NU 38 31 8 15 8 0 0 69 23 104
2011 NU-03 41 30 5 15 9 0 0 71 24 80
2011 NU-04 8 33 25 25 8 0 0 42 33 12
2008 NU 30 30 13 13 15 0 0 60 28 47
2008 NU-03 28 28 14 14 17 0 0 56 31 36

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 79 11 1 1 2 0 5 95 4 81
2017 NU-03 82 8 2 2 2 0 5 95 3 61
2017 NU-04 79 21 0 0 0 0 0 100 0 14
2014 NU 77 10 1 1 5 0 5 92 7 96
2014 NU-03 75 13 1 1 6 0 4 91 7 72
2014 NU-04 88 0 0 0 6 0 6 93 7 16
2011 NU 82 11 2 0 4 1 1 94 4 104
2011 NU-03 81 11 1 0 4 1 1 95 4 80
2011 NU-04 75 17 0 0 8 0 0 92 8 12
2008 NU 70 9 4 4 6 2 4 84 11 47
2008 NU-03 72 3 3 6 8 3 6 82 15 36

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 43 27 10 7 4 5 4 77 12 81
2017 NU-03 44 25 11 7 3 7 3 76 11 61
2017 NU-04 43 36 7 7 0 0 7 85 8 14
2014 NU 42 20 5 10 17 2 4 66 29 96
2014 NU-03 43 21 6 11 14 1 4 68 26 72
2014 NU-04 31 25 6 6 25 6 0 60 33 16
2011 NU 30 20 15 9 22 4 1 52 32 105
2011 NU-03 31 22 12 7 23 4 0 55 32 81
2011 NU-04 25 8 17 17 25 0 8 36 45 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 51 21 12 6 9 1 0 73 15 81
2017 NU-03 51 20 15 7 7 2 0 72 13 61
2017 NU-04 57 29 0 0 14 0 0 86 14 14

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 53 21 11 6 6 2 0 76 13 81
2017 NU-03 56 20 15 3 5 2 0 77 8 61
2017 NU-04 50 29 0 7 14 0 0 79 21 14

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 45 21 15 8 11 0 0 66 19 80
2017 NU-03 45 22 15 10 8 0 0 67 18 60
2017 NU-04 50 29 0 0 21 0 0 79 21 14
2014 NU 39 26 14 10 11 0 0 65 22 96
2014 NU-03 42 28 10 10 11 0 0 69 21 72
2014 NU-04 19 25 38 6 13 0 0 44 19 16
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 16 47 5 21 11 0 0 63 32 19
2017 NU-03 20 40 10 20 10 0 0 60 30 10
2014 NU 6 50 22 11 11 0 0 56 22 18
2014 NU-03 9 64 9 9 9 0 0 73 18 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 24 35 18 4 14 6 0 63 19 80
2017 NU-03 22 33 22 5 12 7 0 59 18 60
2017 NU-04 36 36 0 0 28 0 0 72 28 14
2014 NU 30 27 15 15 9 4 0 60 25 96
2014 NU-03 26 32 13 14 11 4 0 61 26 72
2014 NU-04 44 13 25 19 0 0 0 56 19 16
2011 NU 28 30 15 11 14 2 0 58 26 105
2011 NU-03 30 28 16 14 12 0 0 58 26 81
2011 NU-04 25 17 0 0 42 17 0 50 50 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 23 34 14 13 16 1 0 57 29 80
2017 NU-03 20 33 15 13 17 2 0 54 31 60
2017 NU-04 36 36 0 7 21 0 0 72 28 14
2014 NU 25 26 20 10 17 2 0 52 28 96
2014 NU-03 22 28 19 8 19 3 0 51 29 72
2014 NU-04 31 25 25 13 6 0 0 56 19 16
2011 NU 18 31 16 18 14 2 0 50 33 105
2011 NU-03 19 32 15 20 12 2 0 52 33 81
2011 NU-04 17 8 25 8 42 0 0 25 50 12
2008 NU 26 26 23 13 11 2 0 52 24 47
2008 NU-03 25 22 22 14 14 3 0 49 29 36

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 15 31 23 15 16 0 0 46 31 80
2017 NU-03 13 30 25 15 17 0 0 43 32 60
2017 NU-04 21 43 7 7 21 0 0 64 28 14
2014 NU 21 23 15 17 22 3 0 45 40 96
2014 NU-03 19 22 17 15 22 4 0 43 39 72
2014 NU-04 25 25 13 19 19 0 0 50 38 16
2011 NU 16 26 16 22 17 2 0 43 40 104
2011 NU-03 18 29 19 18 16 1 0 47 34 80
2011 NU-04 8 8 0 33 42 8 0 18 82 12
2008 NU 13 21 28 23 11 4 0 36 36 47
2008 NU-03 11 19 31 25 11 3 0 31 37 36

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 19 28 13 14 21 6 0 49 37 80
2017 NU-03 17 30 13 15 18 7 0 50 36 60
2017 NU-04 29 29 14 0 28 0 0 57 28 14
2014 NU 21 18 17 17 22 6 0 41 41 96
2014 NU-03 18 19 17 17 21 8 0 41 41 72
2014 NU-04 31 13 19 19 19 0 0 44 38 16
2011 NU 16 23 11 22 19 9 0 43 45 104
2011 NU-03 19 25 10 21 18 8 0 47 42 80
2011 NU-04 0 17 0 25 33 25 0 22 78 12
2008 NU 15 17 17 30 11 11 0 36 45 47
2008 NU-03 14 14 22 31 11 8 0 30 45 36

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 14 39 16 17 13 1 0 53 30 80
2017 NU-03 17 40 17 12 13 2 0 58 25 60
2017 NU-04 0 50 14 28 7 0 0 50 36 14
2014 NU 18 25 15 19 20 4 0 45 40 96
2014 NU-03 18 24 14 17 22 6 0 44 41 72
2014 NU-04 25 31 13 25 6 0 0 56 31 16
2011 NU 13 30 14 21 20 1 0 44 42 104
2011 NU-03 13 33 13 23 20 0 0 45 43 80
2011 NU-04 0 25 17 17 33 8 0 27 55 12
2008 NU 19 26 15 23 17 0 0 45 40 47
2008 NU-03 17 25 14 25 19 0 0 42 44 36
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 21 56 7 9 5 2 0 78 14 81
2017 NU-03 20 56 8 7 7 3 0 78 14 61
2017 NU-04 29 50 7 14 0 0 0 79 14 14
2014 NU 23 39 16 9 9 4 0 64 20 96
2014 NU-03 24 35 17 10 11 4 0 61 22 72
2014 NU-04 25 44 13 13 6 0 0 69 19 16
2011 NU 29 39 14 12 6 0 0 68 18 105
2011 NU-03 30 37 16 12 5 0 0 67 17 81
2011 NU-04 25 25 17 17 17 0 0 50 33 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 36 48 9 6 0 0 1 85 6 81
2017 NU-03 33 51 8 7 0 0 2 85 7 61
2017 NU-04 57 43 0 0 0 0 0 100 0 14
2014 NU 43 43 5 3 0 5 1 91 3 96
2014 NU-03 44 42 3 4 0 7 0 93 4 72
2014 NU-04 44 44 13 0 0 0 0 88 0 16
2011 NU 42 47 8 3 1 0 0 89 4 105
2011 NU-03 44 44 7 4 0 0 0 89 4 81
2011 NU-04 25 50 17 0 8 0 0 75 8 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 40 33 11 10 4 1 1 75 14 81
2017 NU-03 39 33 15 7 5 2 0 73 12 61
2017 NU-04 50 29 0 21 0 0 0 79 21 14
2014 NU 43 34 10 8 0 4 0 80 9 96
2014 NU-03 44 36 6 10 0 4 0 84 10 72
2014 NU-04 44 25 19 6 0 6 0 73 7 16
2011 NU 34 38 8 10 7 3 0 75 18 105
2011 NU-03 32 42 6 11 7 1 0 75 19 81
2011 NU-04 25 17 25 17 8 8 0 45 27 12
2008 NU 32 36 11 9 9 4 0 71 18 47
2008 NU-03 31 36 11 8 8 6 0 71 18 36

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 36 37 12 12 1 1 0 74 14 81
2017 NU-03 34 34 15 13 2 2 0 70 15 61
2017 NU-04 43 43 0 14 0 0 0 86 14 14
2014 NU 23 42 8 17 6 4 0 67 24 96
2014 NU-03 25 42 6 18 7 3 0 69 26 72
2014 NU-04 19 44 19 6 6 6 0 67 13 16
2011 NU 21 34 14 17 10 3 1 57 28 105
2011 NU-03 22 37 14 19 6 2 0 61 25 81
2011 NU-04 17 25 17 8 25 8 0 45 36 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 21 31 14 15 16 4 0 54 32 81
2017 NU-03 21 31 16 13 13 5 0 55 28 61
2017 NU-04 21 36 7 21 14 0 0 57 36 14
2014 NU 17 27 13 19 18 6 0 47 39 95
2014 NU-03 18 28 13 18 20 3 0 48 39 71
2014 NU-04 13 25 13 31 6 13 0 43 43 16
2011 NU 16 26 16 14 19 9 0 46 36 105
2011 NU-03 19 27 14 16 17 7 0 49 36 81
2011 NU-04 8 8 25 0 42 17 0 20 50 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 69 15 7 1 4 0 4 87 5 81
2017 NU-03 74 11 5 2 3 0 5 90 5 61
2017 NU-04 50 36 14 0 0 0 0 86 0 14
2014 NU 68 13 5 2 6 1 4 86 9 95
2014 NU-03 66 14 6 3 7 1 3 84 10 71
2014 NU-04 75 13 0 0 6 0 6 93 7 16

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 68 12 6 9 2 0 2 82 11 81
2017 NU-03 74 13 5 3 2 0 3 90 5 61
2017 NU-04 50 14 14 14 7 0 0 64 21 14
2014 NU 63 19 3 5 4 2 3 87 10 95
2014 NU-03 59 23 3 7 4 1 3 85 12 71
2014 NU-04 75 13 0 0 6 6 0 93 7 16
2011 NU 62 22 6 4 4 1 2 86 8 105
2011 NU-03 57 26 5 5 5 1 1 85 10 81
2011 NU-04 58 17 17 0 0 0 8 82 0 12
2008 NU 60 19 6 6 4 2 2 82 11 47
2008 NU-03 58 19 6 6 6 3 3 82 12 36

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 20 37 11 21 11 0 0 57 32 81
2017 NU-03 23 36 11 20 10 0 0 59 30 61
2017 NU-04 7 43 14 28 7 0 0 50 36 14
2014 NU 19 23 13 26 19 1 0 42 45 96
2014 NU-03 18 24 11 26 19 1 0 42 46 72
2014 NU-04 19 25 6 31 19 0 0 44 50 16
2011 NU 16 35 14 26 8 0 1 52 34 105
2011 NU-03 16 37 14 27 5 0 1 54 33 81
2011 NU-04 0 8 33 33 25 0 0 8 58 12
2008 NU 15 45 17 17 6 0 0 60 23 47
2008 NU-03 14 39 22 17 8 0 0 53 25 36

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 6 30 12 20 27 1 4 38 49 81
2017 NU-03 8 30 10 23 25 2 3 40 50 61
2017 NU-04 0 43 28 7 14 0 7 46 23 14
2014 NU 15 9 18 19 32 3 4 26 55 96
2014 NU-03 14 11 18 19 32 4 1 26 54 72
2014 NU-04 19 6 19 25 25 0 6 27 53 16
2011 NU 8 19 15 14 34 1 9 29 54 105
2011 NU-03 7 23 17 15 28 0 9 34 47 81
2011 NU-04 0 0 0 17 67 8 8 0 100 12
2008 NU 11 15 24 30 15 0 4 27 48 46
2008 NU-03 3 14 26 31 20 0 6 18 55 35

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 23 40 16 10 9 2 0 65 19 81
2017 NU-03 25 39 16 8 8 3 0 66 17 61
2017 NU-04 29 50 7 7 7 0 0 79 14 14

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 48 28 11 7 2 2 0 78 10 81
2017 NU-03 51 26 11 7 2 3 0 80 8 61
2017 NU-04 50 36 7 7 0 0 0 86 7 14
2014 NU 44 28 14 5 1 8 0 78 7 96
2014 NU-03 44 29 10 6 1 10 0 82 8 72
2014 NU-04 44 25 25 6 0 0 0 69 6 16

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 35 46 6 6 4 3 0 83 10 80
2017 NU-03 35 47 7 5 3 3 0 84 9 60
2017 NU-04 43 43 0 7 7 0 0 86 14 14
2014 NU 33 35 17 7 2 5 0 73 10 96
2014 NU-03 33 36 14 8 1 7 0 75 10 72
2014 NU-04 38 31 31 0 0 0 0 69 0 16
2011 NU 31 34 17 11 4 3 1 67 15 104
2011 NU-03 33 31 15 13 4 4 1 67 17 80
2011 NU-04 17 42 33 0 8 0 0 58 8 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 41 40 8 5 6 0 0 81 11 80
2017 NU-03 42 40 5 7 7 0 0 82 13 60
2017 NU-04 50 43 0 0 7 0 0 93 7 14
2014 NU 44 39 11 6 0 0 0 82 6 96
2014 NU-03 44 39 11 6 0 0 0 83 6 72
2014 NU-04 44 44 6 6 0 0 0 88 6 16
2011 NU 49 29 11 6 6 0 0 78 12 104
2011 NU-03 50 28 11 6 5 0 0 78 11 80
2011 NU-04 25 42 8 8 17 0 0 67 25 12
2008 NU 40 49 6 4 0 0 0 89 4 47
2008 NU-03 36 50 8 6 0 0 0 86 6 36

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 39 31 10 13 7 0 0 70 20 80
2017 NU-03 37 37 10 10 7 0 0 73 17 60
2017 NU-04 57 14 7 7 14 0 0 72 21 14
2014 NU 31 29 14 11 13 2 0 62 24 96
2014 NU-03 31 28 11 13 17 1 0 59 30 72
2014 NU-04 31 38 19 6 0 6 0 73 7 16
2011 NU 30 30 23 11 5 1 0 61 16 105
2011 NU-03 32 31 20 11 5 1 0 64 16 81
2011 NU-04 0 33 50 8 8 0 0 33 17 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 38 33 10 14 6 0 0 70 20 80
2017 NU-03 37 35 12 13 3 0 0 72 17 60
2017 NU-04 50 29 0 7 14 0 0 79 21 14
2014 NU 28 36 10 11 14 0 0 65 25 96
2014 NU-03 26 35 10 11 18 0 0 61 29 72
2014 NU-04 31 44 13 13 0 0 0 75 13 16
2011 NU 33 31 20 11 4 0 0 65 15 105
2011 NU-03 37 32 16 11 4 0 0 69 15 81
2011 NU-04 0 42 33 17 8 0 0 42 25 12
2008 NU 28 49 11 9 4 0 0 77 13 47
2008 NU-03 31 39 14 11 6 0 0 69 17 36

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 34 26 16 13 10 1 0 61 23 80
2017 NU-03 35 28 15 12 8 2 0 64 20 60
2017 NU-04 36 29 14 14 7 0 0 64 21 14
2014 NU 33 17 15 15 15 6 0 53 31 96
2014 NU-03 31 19 15 13 17 6 0 53 31 72
2014 NU-04 38 13 13 25 0 13 0 57 29 16
2011 NU 35 16 22 11 10 4 1 54 23 105
2011 NU-03 38 15 22 11 9 4 1 56 21 81
2011 NU-04 0 25 25 8 33 8 0 27 45 12
2008 NU 30 28 19 9 13 2 0 59 22 47
2008 NU-03 25 25 22 8 17 3 0 51 26 36
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 NU 16 54 30 80
2017 NU-03 18 52 30 60
2017 NU-04 7 64 29 14
2014 NU 26 36 38 96
2014 NU-03 28 36 36 72
2014 NU-04 19 44 38 16
2011 NU 17 45 38 105
2011 NU-03 19 44 37 81
2011 NU-04 17 33 50 12

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 NU 31 15 15 15 8 15 13
2017 NU-03 36 18 18 9 0 18 11
2014 NU 36 20 28 16 9999 0 25
2014 NU-03 30 25 30 15 9999 0 20
2011 NU 28 11 50 0 9999 11 18
2011 NU-03 27 7 53 0 9999 13 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 NU 22 78 80
2017 NU-03 25 75 61
2014 NU 21 79 96
2014 NU-03 19 81 72

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 NU 72 18
2017 NU-03 73 15
2014 NU 47 19
2014 NU-03 46 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 NU 50 18
2017 NU-03 47 15
2014 NU 74 19
2014 NU-03 69 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 NU 0 18
2017 NU-03 0 15
2014 NU 0 19
2014 NU-03 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 NU 0 18
2017 NU-03 0 15
2014 NU 0 19
2014 NU-03 0 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 NU 50 18
2017 NU-03 47 15
2014 NU 37 19
2014 NU-03 46 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 NU 33 18
2017 NU-03 33 15

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 NU 56 18
2017 NU-03 53 15
2014 NU 47 19
2014 NU-03 46 13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 NU 39 18
2017 NU-03 40 15
2014 NU 32 19
2014 NU-03 46 13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 NU 72 18
2017 NU-03 67 15
2014 NU 63 19
2014 NU-03 77 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 NU 44 18
2017 NU-03 53 15
2014 NU 47 19
2014 NU-03 46 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 NU 56 18
2017 NU-03 53 15
2014 NU 58 19
2014 NU-03 69 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 NU 56 18
2017 NU-03 60 15
2014 NU 68 19
2014 NU-03 62 13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 NU 33 18
2017 NU-03 33 15
2014 NU 47 19
2014 NU-03 46 13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 NU 44 18
2017 NU-03 47 15
2014 NU 32 19
2014 NU-03 38 13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 NU 28 18
2017 NU-03 33 15

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 NU 28 18

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 NU 39 18
2017 NU-03 33 15
2014 NU-03 0 13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 NU-03 0 15

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 NU-03 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 NU 0 13
2017 NU-03 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 NU 0 13
2017 NU-03 0 11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 NU 46 13
2017 NU-03 45 11
2014 NU 41 17
2014 NU-03 55 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 NU 0 13
2017 NU-03 0 11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 NU 38 13
2017 NU-03 45 11
2014 NU 59 17
2014 NU-03 73 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 NU 0 13
2017 NU-03 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 NU 100 0 18
2017 NU-03 100 0 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 19 22 21 14 14 9 2 46 31 81
2017 NU-03 15 25 16 18 13 10 3 45 36 61
2017 NU-04 43 14 21 0 21 0 0 57 21 14
2014 NU 18 18 16 16 8 18 7 47 32 96
2014 NU-03 17 15 14 18 10 18 8 43 38 72
2014 NU-04 25 19 25 6 6 13 6 54 15 16

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 28 32 15 11 10 4 0 63 22 81
2017 NU-03 25 31 18 13 10 3 0 58 24 61
2017 NU-04 50 21 7 7 14 0 0 72 21 14
2014 NU 23 36 17 10 7 6 0 63 19 96
2014 NU-03 21 36 15 13 8 7 0 61 22 72
2014 NU-04 31 44 19 0 6 0 0 75 6 16
2011 NU 30 30 15 13 6 6 0 64 20 105
2011 NU-03 31 31 15 15 5 4 0 64 21 81
2011 NU-04 17 17 17 17 17 17 0 40 40 12
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 42 49 4 4 1 0 0 91 5 81
2017 NU-03 41 52 3 3 0 0 0 93 3 61
2017 NU-04 50 36 7 7 0 0 0 86 7 14
2014 NU 31 55 6 6 0 1 0 87 6 96
2014 NU-03 29 54 8 7 0 1 0 85 7 72
2014 NU-04 44 56 0 0 0 0 0 100 0 16
2011 NU 26 62 5 7 1 0 0 88 8 104
2011 NU-03 30 55 5 9 1 0 0 85 10 80
2011 NU-04 25 67 8 0 0 0 0 92 0 12
2008 NU 34 47 6 9 4 0 0 81 13 47
2008 NU-03 39 39 6 11 6 0 0 78 17 36

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 10 35 23 9 7 12 4 53 19 81
2017 NU-03 8 31 28 10 7 11 5 47 20 61
2017 NU-04 21 43 7 7 7 14 0 75 17 14
2014 NU 11 30 19 13 7 18 2 52 25 96
2014 NU-03 11 31 19 11 8 19 0 52 24 72
2014 NU-04 13 31 25 19 6 6 0 47 27 16
2011 NU 8 26 27 12 10 15 2 40 28 105
2011 NU-03 9 27 28 12 9 14 1 42 25 81
2011 NU-04 0 25 8 8 33 17 8 33 56 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 38 35 11 9 3 5 0 76 12 80
2017 NU-03 34 41 11 7 3 3 0 78 10 61
2017 NU-04 62 8 8 8 0 15 0 82 9 13
2014 NU 34 36 16 9 2 2 0 72 12 96
2014 NU-03 36 35 14 10 3 3 0 73 13 72
2014 NU-04 25 50 19 6 0 0 0 75 6 16
2011 NU 33 34 9 10 7 7 0 72 18 105
2011 NU-03 38 33 9 9 5 6 0 76 14 81
2011 NU-04 8 42 8 8 25 8 0 55 36 12
2008 NU 38 26 17 13 4 2 0 65 17 47
2008 NU-03 42 25 19 8 3 3 0 69 11 36

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 28 41 12 5 9 5 0 73 14 81
2017 NU-03 25 46 13 2 10 5 0 74 12 61
2017 NU-04 50 14 14 14 7 0 0 64 21 14
2014 NU 31 29 20 11 3 5 0 64 15 96
2014 NU-03 29 32 18 11 4 6 0 65 16 72
2014 NU-04 38 25 25 13 0 0 0 63 13 16
2011 NU 28 31 13 13 7 9 0 64 21 104
2011 NU-03 30 28 15 14 5 9 0 64 20 81
2011 NU-04 8 42 0 17 25 8 0 55 45 12
2008 NU 38 28 6 21 6 0 0 66 28 47
2008 NU-03 42 25 6 22 6 0 0 67 28 36
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 NU 7 93 81
2017 NU-03 8 92 61
2017 NU-04 0 100 14
2014 NU-04 0 100 16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 22 23 26 7 4 16 1 55 13 81
2017 NU-03 21 23 26 7 5 16 2 54 14 61
2017 NU-04 36 21 28 7 0 7 0 62 8 14
2014 NU 17 17 28 4 0 23 11 51 6 95
2014 NU-03 14 20 24 6 0 28 8 53 9 71
2014 NU-04 31 6 50 0 0 0 13 43 0 16

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 40 27 16 6 5 5 1 71 12 81
2017 NU-03 36 30 16 5 7 5 2 70 12 61
2017 NU-04 50 21 21 7 0 0 0 72 7 14
2014 NU 29 27 26 4 0 13 1 65 5 96
2014 NU-03 26 28 25 6 0 15 0 64 7 72
2014 NU-04 44 25 25 0 0 0 6 73 0 16
2011 NU 37 35 13 4 2 10 0 79 6 104
2011 NU-03 40 35 13 3 3 8 0 81 5 80
2011 NU-04 17 25 25 17 0 17 0 50 20 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 23 19 21 18 19 0 1 42 37 80
2017 NU-03 27 18 23 18 12 0 2 46 31 60
2017 NU-04 14 21 14 14 36 0 0 36 50 14

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 21 33 21 15 8 1 1 55 23 80
2017 NU-03 27 30 22 12 7 2 2 59 19 60
2017 NU-04 7 36 28 21 7 0 0 43 29 14

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 37 37 15 4 6 0 1 75 10 81
2017 NU-03 44 31 13 3 7 0 2 77 10 61
2017 NU-04 21 57 21 0 0 0 0 79 0 14

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 13 30 24 19 13 1 1 44 32 80
2017 NU-03 15 32 23 15 12 2 2 48 28 60
2017 NU-04 0 21 36 29 14 0 0 21 43 14

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 48 30 8 5 3 0 6 84 8 79
2017 NU-03 48 35 7 2 3 0 5 88 5 60
2017 NU-04 54 15 15 8 0 0 8 75 8 13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 28 34 15 14 8 0 1 63 22 79
2017 NU-03 31 36 15 10 7 0 2 67 17 59
2017 NU-04 21 36 14 14 14 0 0 57 29 14

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 26 33 17 15 7 0 1 60 22 81
2017 NU-03 26 33 21 11 7 0 2 60 18 61
2017 NU-04 29 43 7 21 0 0 0 72 21 14

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 23 33 23 11 6 1 1 58 18 81
2017 NU-03 25 30 30 10 3 2 2 56 14 61
2017 NU-04 21 50 7 7 14 0 0 72 21 14

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 37 31 15 6 10 0 1 69 16 81
2017 NU-03 38 33 18 3 7 0 2 72 10 61
2017 NU-04 43 29 7 14 7 0 0 72 21 14

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 34 34 19 5 5 0 3 70 10 79
2017 NU-03 38 32 20 5 3 0 2 71 8 60
2017 NU-04 23 39 23 8 8 0 0 62 15 13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 46 28 14 6 5 0 1 75 11 81
2017 NU-03 48 26 13 7 5 0 2 75 12 61
2017 NU-04 43 36 7 7 7 0 0 79 14 14

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 63 16 10 7 4 0 0 79 11 81
2017 NU-03 62 18 10 5 5 0 0 80 10 61
2017 NU-04 72 7 14 7 0 0 0 79 7 14

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 48 35 10 2 4 0 1 84 6 80
2017 NU-03 47 38 7 2 5 0 2 86 7 60
2017 NU-04 43 29 21 7 0 0 0 72 7 14

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 49 25 7 7 10 0 1 75 17 81
2017 NU-03 44 33 5 5 11 0 2 78 17 61
2017 NU-04 72 0 7 14 7 0 0 72 21 14

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 67 6 5 3 1 0 18 89 5 80
2017 NU-03 70 5 2 2 2 0 20 94 4 60
2017 NU-04 57 14 14 7 0 0 7 77 8 14

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 72 15 10 0 0 0 3 90 0 79
2017 NU-03 73 14 10 0 0 0 3 89 0 59
2017 NU-04 71 21 7 0 0 0 0 93 0 14

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 79 9 2 2 5 0 2 90 8 81
2017 NU-03 84 7 2 0 5 0 3 93 5 61
2017 NU-04 64 14 7 7 7 0 0 79 14 14

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 41 44 9 4 0 0 3 87 4 80
2017 NU-03 44 44 7 2 0 0 3 92 2 61
2017 NU-04 29 50 14 7 0 0 0 79 7 14

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 12 32 39 15 1 0 0 44 16 81
2017 NU-03 15 38 31 15 2 0 0 52 16 61
2017 NU-04 7 21 57 14 0 0 0 29 14 14

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 10 33 37 17 2 0 0 20 43 81
2017 NU-03 10 31 36 21 2 0 0 23 41 61
2017 NU-04 14 36 36 7 7 0 0 14 50 14

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 25 40 16 14 6 0 0 64 20 81
2017 NU-03 23 44 16 10 7 0 0 67 16 61
2017 NU-04 43 21 14 14 7 0 0 64 21 14

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 10 46 16 19 10 0 0 56 28 81
2017 NU-03 11 46 18 16 8 0 0 57 25 61
2017 NU-04 7 57 7 7 21 0 0 64 29 14
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 NU 31 69 80
2017 NU-03 33 67 61
2014 NU 21 79 96
2014 NU-03 22 78 72

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 NU 83 17 24
2017 NU-03 79 21 19
2014 NU 80 20 20
2014 NU-03 75 25 16

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 35 20 5 15 20 5 0 58 37 20
2017 NU-03 40 20 0 13 20 7 0 64 36 15
2014 NU 38 56 6 0 0 0 0 94 0 16
2014 NU-03 25 67 8 0 0 0 0 92 0 12
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 28 23 16 14 16 3 1 29 71 80
2017 NU-03 35 25 17 13 7 2 2 36 64 60
2017 NU-04 7 14 7 14 50 7 0 8 92 14

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 NU 18 55
2017 NU-03 14 37
2017 NU-04 17 12

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 NU 38 55
2017 NU-03 32 37
2017 NU-04 50 12

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 NU 15 55
2017 NU-03 11 37
2017 NU-04 17 12

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 NU 36 55
2017 NU-03 38 37
2017 NU-04 33 12

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 NU 16 55
2017 NU-03 19 37
2017 NU-04 0 12

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 NU 62 55
2017 NU-03 68 37
2017 NU-04 50 12

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 NU 9 40 16 13 5 16 55
2017 NU-03 11 49 16 11 5 8 37
2017 NU-04 8 17 17 8 8 42 12

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 9 11 13 27 31 0 9 22 64 55
2017 NU-03 11 11 14 27 24 0 14 25 59 37
2017 NU-04 8 8 17 25 42 0 0 17 67 12

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 NU 2 4 11 16 60 2 5 6 82 55
2017 NU-03 3 3 8 19 57 3 8 6 85 37
2017 NU-04 0 8 25 8 58 0 0 8 67 12
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