2017 Public Service Employee Survey Results for Department of National Defence by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 47 7 5 3 0 0 85 8 341
2017 Health care practitioners 36 48 3 11 3 0 0 84 13 403
2017 Federal regulators 44 31 6 19 0 0 0 75 19 26
2017 Compliance, inspection and enforcement 27 48 7 14 5 0 0 74 19 229
2017 Communications or public affairs 37 42 1 16 5 0 0 78 21 182
2017 Access to information and privacy 19 59 5 12 5 0 0 78 17 66
2017 Security 20 53 5 16 5 0 0 74 21 190
2017 Science and technology 21 51 6 15 8 0 0 72 23 935
2017 Library services 33 48 5 6 9 0 0 81 15 45
2017 Legal services 40 53 0 5 2 0 0 93 7 51
2017 Administration and operations 40 44 4 9 4 0 0 84 12 1696
2017 Human resources 36 46 4 11 3 0 0 82 14 686
2017 Financial management 44 41 4 9 2 0 0 85 11 809
2017 Procurement 32 51 5 9 3 0 0 83 11 773
2017 Real property 19 45 8 16 12 0 0 64 28 674
2017 Materiel management 28 52 4 11 4 0 0 80 15 808
2017 Information management 38 42 5 11 4 0 0 80 15 405
2017 Information technology 31 47 5 12 5 0 0 78 17 825
2017 Internal audit 44 45 3 7 2 0 0 88 9 63
2017 Evaluation 43 33 7 13 3 0 0 76 17 55
2017 Data sciences 17 57 5 14 7 0 0 74 21 58
2017 Policy 29 49 6 11 4 0 0 78 16 204
2017 Project management 24 50 7 12 7 0 0 74 19 599
2017 Other services to the public 25 43 5 17 9 0 0 68 26 348
2017 None of the above 21 46 7 17 9 0 0 67 26 1990
2014 Client contact centre 30 51 8 10 2 0 0 80 12 479
2014 Health care practitioners 37 45 4 10 4 0 0 82 14 502
2014 Federal regulators 21 57 3 19 0 0 0 77 19 44
2014 Compliance, inspection and enforcement 24 48 6 13 10 0 0 72 22 376
2014 Communications or public affairs 30 40 5 17 8 0 0 70 26 211
2014 Access to information and privacy 26 45 8 16 5 0 0 71 21 79
2014 Security 26 48 6 11 10 0 0 73 21 207
2014 Science and technology 19 47 7 18 9 0 0 66 27 1247
2014 Library services 30 37 7 15 10 0 0 67 26 60
2014 Legal services 45 37 2 15 2 0 0 82 17 59
2014 Administration and operations 38 45 5 9 4 0 0 83 12 2244
2014 Human resources 32 48 4 11 4 0 0 80 16 848
2014 Financial management 44 43 4 8 2 0 0 87 10 858
2014 Procurement 31 50 5 10 3 0 0 81 14 928
2014 Real property 22 45 9 16 9 0 0 67 24 449
2014 Materiel management 27 46 7 15 5 0 0 73 20 1016
2014 Information management 33 42 5 16 4 0 0 75 20 589
2014 Information technology 27 45 7 15 6 0 0 72 21 1018
2014 Internal audit 31 46 6 12 4 0 0 78 17 90
2014 Evaluation 26 58 4 6 6 0 0 84 12 64
2014 Other services to the public 22 43 6 18 11 0 0 65 28 646
2014 None of the above 19 44 8 18 12 0 0 63 30 2571

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 55 36 4 4 1 0 0 91 5 340
2017 Health care practitioners 68 23 3 4 1 0 0 92 5 401
2017 Federal regulators 59 25 10 0 3 4 0 87 3 26
2017 Compliance, inspection and enforcement 57 30 6 5 1 0 2 89 6 228
2017 Communications or public affairs 70 19 6 4 1 0 1 89 5 181
2017 Access to information and privacy 65 24 7 3 0 0 0 89 3 66
2017 Security 63 22 6 6 1 0 2 87 7 190
2017 Science and technology 62 22 6 3 3 1 3 88 6 934
2017 Library services 75 14 4 7 0 0 0 89 7 45
2017 Legal services 81 15 0 2 0 0 2 98 2 51
2017 Administration and operations 70 21 4 3 1 1 1 93 4 1692
2017 Human resources 69 24 2 3 1 1 0 94 4 684
2017 Financial management 73 19 4 2 1 0 1 94 3 809
2017 Procurement 63 28 5 2 1 1 0 92 3 773
2017 Real property 58 25 8 4 3 0 1 84 7 667
2017 Materiel management 63 26 6 3 2 1 0 90 4 807
2017 Information management 69 20 6 2 1 1 1 91 3 404
2017 Information technology 63 23 6 4 2 0 2 88 6 824
2017 Internal audit 70 19 9 1 0 0 0 89 1 63
2017 Evaluation 75 16 2 2 0 0 5 97 2 56
2017 Data sciences 57 25 7 2 0 2 7 91 2 58
2017 Policy 73 17 5 2 1 1 0 92 3 204
2017 Project management 60 26 6 3 2 1 1 89 5 595
2017 Other services to the public 57 31 5 2 4 0 2 89 6 347
2017 None of the above 56 27 8 4 2 1 2 86 6 1987
2014 Client contact centre 43 44 6 4 2 0 1 87 6 479
2014 Health care practitioners 72 20 3 3 1 0 1 93 4 500
2014 Federal regulators 55 34 4 7 0 0 0 89 7 44
2014 Compliance, inspection and enforcement 64 27 5 1 1 1 1 93 2 376
2014 Communications or public affairs 66 25 2 6 1 0 0 91 7 210
2014 Access to information and privacy 66 19 5 5 2 1 1 87 8 79
2014 Security 57 27 6 6 1 0 2 86 8 207
2014 Science and technology 58 24 7 4 4 1 3 85 9 1246
2014 Library services 60 29 4 3 2 0 2 91 5 60
2014 Legal services 71 22 2 5 0 0 0 93 5 59
2014 Administration and operations 68 23 4 2 1 1 1 93 4 2242
2014 Human resources 70 22 2 3 1 0 0 93 5 848
2014 Financial management 72 21 4 2 1 1 0 94 3 858
2014 Procurement 61 28 4 3 1 1 0 91 5 927
2014 Real property 58 28 7 2 1 0 3 89 4 449
2014 Materiel management 62 27 6 3 1 1 1 90 4 1016
2014 Information management 65 23 6 3 2 0 1 89 4 588
2014 Information technology 58 24 9 4 2 1 3 85 6 1017
2014 Internal audit 76 11 4 2 3 1 2 90 6 90
2014 Evaluation 67 24 5 1 0 1 2 94 1 64
2014 Other services to the public 55 29 7 3 2 1 2 87 6 646
2014 None of the above 56 27 7 4 2 1 3 86 6 2570

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 29 8 7 4 0 0 82 10 340
2017 Health care practitioners 73 17 4 4 1 0 1 91 5 403
2017 Federal regulators 75 15 6 0 4 0 0 90 4 26
2017 Compliance, inspection and enforcement 61 23 6 6 3 0 2 85 9 228
2017 Communications or public affairs 64 21 5 7 3 0 0 85 10 182
2017 Access to information and privacy 56 24 8 6 6 0 0 81 12 66
2017 Security 64 20 5 4 4 0 2 87 9 190
2017 Science and technology 62 15 10 5 5 0 2 79 11 934
2017 Library services 73 11 12 2 3 0 0 84 5 45
2017 Legal services 64 27 2 5 0 0 2 93 6 51
2017 Administration and operations 69 18 5 5 2 0 1 88 7 1696
2017 Human resources 60 24 4 8 4 0 0 84 12 682
2017 Financial management 66 19 5 6 3 0 1 86 10 808
2017 Procurement 60 22 6 5 5 0 1 84 11 771
2017 Real property 65 20 7 4 2 0 2 87 5 674
2017 Materiel management 63 21 7 5 3 0 1 84 8 807
2017 Information management 66 19 5 5 4 0 1 86 8 404
2017 Information technology 62 20 7 5 4 0 2 84 9 824
2017 Internal audit 75 15 3 6 2 0 0 90 7 63
2017 Evaluation 72 12 8 4 2 0 2 86 6 56
2017 Data sciences 64 16 3 5 7 2 4 84 13 58
2017 Policy 63 17 5 9 6 0 0 81 15 204
2017 Project management 62 23 6 4 5 0 1 85 9 599
2017 Other services to the public 66 23 3 3 2 1 2 91 6 348
2017 None of the above 65 20 7 3 2 0 2 88 5 1992
2014 Client contact centre 48 35 8 5 4 0 1 84 8 477
2014 Health care practitioners 73 15 4 4 3 0 1 89 6 501
2014 Federal regulators 62 25 0 4 7 3 0 89 11 44
2014 Compliance, inspection and enforcement 69 21 3 3 2 1 1 91 6 375
2014 Communications or public affairs 57 27 4 7 4 0 0 84 12 211
2014 Access to information and privacy 60 23 8 6 3 0 1 83 9 79
2014 Security 60 23 4 5 7 0 1 84 12 207
2014 Science and technology 60 19 8 6 6 0 2 80 12 1247
2014 Library services 68 18 5 9 0 0 0 86 9 60
2014 Legal services 69 12 10 8 0 0 0 81 8 59
2014 Administration and operations 66 20 5 4 3 0 1 88 7 2243
2014 Human resources 59 23 5 8 3 0 1 84 11 849
2014 Financial management 65 19 5 7 5 0 1 84 11 858
2014 Procurement 58 23 8 5 4 0 1 82 10 928
2014 Real property 65 24 4 3 2 0 2 91 5 449
2014 Materiel management 66 19 6 5 4 1 1 86 8 1016
2014 Information management 64 19 6 5 4 0 2 85 9 588
2014 Information technology 60 20 6 7 5 0 2 82 12 1017
2014 Internal audit 70 16 1 7 3 1 2 89 10 90
2014 Evaluation 72 22 3 1 1 0 0 95 3 64
2014 Other services to the public 68 20 5 3 3 0 2 90 5 647
2014 None of the above 66 19 6 3 2 0 3 88 6 2569

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 39 12 11 5 0 0 73 16 339
2017 Health care practitioners 35 33 7 17 8 0 0 68 25 402
2017 Federal regulators 42 26 13 15 4 0 0 68 19 26
2017 Compliance, inspection and enforcement 34 36 6 16 9 0 0 70 24 228
2017 Communications or public affairs 49 31 7 7 6 0 0 80 13 182
2017 Access to information and privacy 36 38 7 12 6 0 0 74 19 66
2017 Security 36 36 6 15 6 0 1 73 21 191
2017 Science and technology 31 40 8 15 7 0 0 71 21 935
2017 Library services 56 21 2 9 11 0 0 78 20 45
2017 Legal services 38 34 5 19 4 0 0 72 23 51
2017 Administration and operations 44 35 7 9 5 0 0 80 13 1691
2017 Human resources 43 37 5 9 5 0 0 81 14 685
2017 Financial management 44 35 6 10 5 0 0 79 15 808
2017 Procurement 34 42 9 11 4 0 0 76 15 773
2017 Real property 36 37 11 11 6 0 0 72 17 671
2017 Materiel management 34 41 9 11 5 0 0 75 16 807
2017 Information management 42 35 7 12 4 0 0 77 16 404
2017 Information technology 39 36 7 11 7 0 0 75 17 824
2017 Internal audit 48 34 4 10 3 0 0 83 13 63
2017 Evaluation 49 29 2 10 10 0 0 78 20 56
2017 Data sciences 30 29 10 21 10 0 0 59 31 58
2017 Policy 39 36 3 18 4 0 0 75 22 204
2017 Project management 38 36 8 12 6 0 0 74 18 596
2017 Other services to the public 32 42 8 10 9 0 0 73 19 348
2017 None of the above 31 39 10 11 8 0 1 70 20 1984
2014 Client contact centre 33 41 10 11 5 0 0 73 17 478
2014 Health care practitioners 41 35 5 12 8 0 0 75 20 500
2014 Federal regulators 42 37 4 11 5 0 0 80 16 44
2014 Compliance, inspection and enforcement 40 32 7 14 7 0 0 72 21 376
2014 Communications or public affairs 40 42 4 10 5 0 1 82 15 210
2014 Access to information and privacy 39 40 4 14 2 0 0 79 17 79
2014 Security 32 39 6 12 11 0 0 71 23 206
2014 Science and technology 33 41 8 11 7 0 0 74 18 1243
2014 Library services 41 39 5 11 3 0 0 81 15 60
2014 Legal services 51 32 3 10 3 0 0 83 13 59
2014 Administration and operations 45 36 6 9 4 0 0 81 13 2241
2014 Human resources 47 36 5 8 4 0 0 82 13 848
2014 Financial management 48 34 5 9 4 0 0 83 13 858
2014 Procurement 38 39 8 10 4 0 0 78 14 927
2014 Real property 38 38 9 10 5 0 0 76 15 448
2014 Materiel management 37 35 11 10 8 0 0 72 17 1016
2014 Information management 42 33 8 10 6 0 0 76 16 587
2014 Information technology 37 36 9 11 6 0 0 73 18 1016
2014 Internal audit 45 35 5 10 5 0 0 80 15 90
2014 Evaluation 56 25 6 7 6 0 0 81 13 63
2014 Other services to the public 31 35 9 14 11 0 0 66 25 646
2014 None of the above 32 40 9 11 8 0 0 71 19 2569

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 42 18 11 4 0 1 66 15 340
2017 Health care practitioners 30 44 9 10 7 0 0 74 17 404
2017 Federal regulators 33 39 17 8 3 0 0 72 12 26
2017 Compliance, inspection and enforcement 25 35 12 16 11 0 0 61 27 228
2017 Communications or public affairs 39 35 10 10 5 1 0 74 16 182
2017 Access to information and privacy 22 44 5 20 9 0 0 66 29 66
2017 Security 28 37 8 13 13 0 1 66 26 191
2017 Science and technology 23 39 15 14 9 0 0 61 23 934
2017 Library services 36 45 6 13 0 0 0 81 13 45
2017 Legal services 36 36 10 14 4 0 0 73 18 50
2017 Administration and operations 31 36 11 14 7 0 0 68 21 1694
2017 Human resources 30 41 9 14 6 0 0 71 20 685
2017 Financial management 32 38 9 14 7 0 0 70 21 809
2017 Procurement 24 44 13 12 6 0 0 69 18 772
2017 Real property 20 36 12 22 11 0 0 56 33 672
2017 Materiel management 27 40 12 14 7 0 0 67 22 808
2017 Information management 30 37 11 13 7 0 1 68 21 403
2017 Information technology 23 36 13 16 12 0 0 59 28 824
2017 Internal audit 36 48 8 3 6 0 0 83 9 63
2017 Evaluation 34 42 5 12 7 0 0 76 19 56
2017 Data sciences 24 30 13 25 8 0 0 54 33 58
2017 Policy 28 36 18 12 6 0 0 64 18 204
2017 Project management 28 36 11 15 9 0 0 64 24 598
2017 Other services to the public 22 37 12 17 12 0 0 60 29 347
2017 None of the above 21 37 13 16 12 0 1 58 29 1985
2014 Client contact centre 25 38 19 12 4 0 1 64 16 477
2014 Health care practitioners 30 41 8 13 7 0 0 71 20 501
2014 Federal regulators 31 20 12 20 14 3 0 53 35 44
2014 Compliance, inspection and enforcement 16 41 11 18 13 0 0 57 32 376
2014 Communications or public affairs 22 41 12 18 6 0 1 63 25 211
2014 Access to information and privacy 27 45 9 14 5 0 0 72 19 79
2014 Security 24 39 13 11 14 0 0 63 24 207
2014 Science and technology 18 35 16 18 12 0 0 54 30 1247
2014 Library services 28 33 14 11 14 0 0 61 25 60
2014 Legal services 26 39 10 17 8 0 0 65 25 59
2014 Administration and operations 29 38 10 14 7 0 0 68 22 2240
2014 Human resources 31 39 9 14 6 0 1 70 20 847
2014 Financial management 32 36 10 15 8 0 0 68 22 858
2014 Procurement 24 43 11 15 7 0 0 68 22 926
2014 Real property 16 40 13 17 13 1 0 57 30 449
2014 Materiel management 24 41 13 14 8 0 0 65 22 1015
2014 Information management 18 38 14 19 11 0 0 57 30 588
2014 Information technology 17 36 13 17 17 0 0 53 34 1017
2014 Internal audit 34 39 6 8 12 0 1 74 20 90
2014 Evaluation 22 45 15 10 8 0 0 67 18 64
2014 Other services to the public 23 32 12 17 16 0 0 55 33 647
2014 None of the above 20 35 13 18 14 0 1 55 32 2570

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 45 14 4 3 0 0 78 8 341
2017 Health care practitioners 57 36 5 2 1 0 0 93 2 402
2017 Federal regulators 56 28 13 4 0 0 0 83 4 26
2017 Compliance, inspection and enforcement 42 39 8 6 4 0 0 82 10 229
2017 Communications or public affairs 54 34 5 5 1 0 0 89 6 181
2017 Access to information and privacy 30 47 12 8 3 0 0 77 11 66
2017 Security 59 32 3 3 3 0 0 91 6 191
2017 Science and technology 50 37 7 4 2 0 0 87 6 930
2017 Library services 47 36 8 7 2 0 0 82 9 44
2017 Legal services 48 40 6 4 2 0 0 88 6 51
2017 Administration and operations 38 39 12 7 5 0 0 77 11 1695
2017 Human resources 44 38 10 5 3 0 0 82 8 685
2017 Financial management 44 38 9 6 3 0 0 83 8 806
2017 Procurement 37 44 12 6 2 0 0 81 8 772
2017 Real property 43 38 11 6 3 0 0 80 9 671
2017 Materiel management 42 42 10 4 2 0 0 84 6 806
2017 Information management 46 34 9 7 3 0 0 81 10 404
2017 Information technology 42 40 9 6 3 0 0 82 9 824
2017 Internal audit 36 38 7 17 2 0 0 74 18 63
2017 Evaluation 57 32 5 3 4 0 0 88 7 56
2017 Data sciences 48 36 6 4 5 0 0 85 9 57
2017 Policy 52 35 5 6 2 0 0 87 8 203
2017 Project management 48 39 8 3 2 0 0 87 5 597
2017 Other services to the public 46 36 11 3 3 0 0 82 7 347
2017 None of the above 50 33 10 4 3 0 0 83 6 1978
2014 Client contact centre 33 43 13 6 4 0 1 77 10 478
2014 Health care practitioners 61 32 2 3 1 0 0 93 4 502
2014 Federal regulators 48 34 12 2 4 0 0 82 6 44
2014 Compliance, inspection and enforcement 42 38 11 4 3 0 0 81 8 376
2014 Communications or public affairs 46 40 9 4 1 0 0 86 5 211
2014 Access to information and privacy 38 39 14 5 3 0 1 78 8 79
2014 Security 53 33 6 6 3 0 0 85 9 207
2014 Science and technology 48 38 7 4 2 0 0 86 7 1247
2014 Library services 49 27 13 10 2 0 0 76 11 60
2014 Legal services 51 36 5 9 0 0 0 86 9 59
2014 Administration and operations 39 37 11 7 5 0 0 76 12 2240
2014 Human resources 44 38 8 6 4 0 0 82 10 847
2014 Financial management 43 40 7 6 3 0 0 83 9 857
2014 Procurement 33 45 14 6 2 0 0 78 8 928
2014 Real property 45 39 8 5 3 0 0 84 8 449
2014 Materiel management 39 38 13 6 4 0 0 77 10 1017
2014 Information management 40 37 11 8 4 0 0 77 12 589
2014 Information technology 45 37 10 6 3 0 0 81 9 1017
2014 Internal audit 33 40 12 10 4 0 0 73 15 90
2014 Evaluation 53 34 3 4 6 0 0 87 10 64
2014 Other services to the public 46 34 10 5 4 0 1 80 9 646
2014 None of the above 45 36 10 5 3 0 0 82 8 2571

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 41 10 5 3 0 1 82 8 340
2017 Health care practitioners 68 26 3 3 1 0 0 93 4 402
2017 Federal regulators 62 25 9 3 0 0 0 87 3 26
2017 Compliance, inspection and enforcement 51 37 4 4 4 0 0 88 8 229
2017 Communications or public affairs 60 31 3 4 1 1 0 92 5 182
2017 Access to information and privacy 42 43 11 3 2 0 0 84 5 66
2017 Security 61 31 2 3 2 0 0 93 5 191
2017 Science and technology 55 35 5 4 1 0 0 90 6 928
2017 Library services 62 28 8 0 2 0 0 90 2 44
2017 Legal services 57 33 4 6 0 0 0 90 6 51
2017 Administration and operations 48 34 7 7 4 0 0 82 11 1692
2017 Human resources 50 36 6 6 2 0 0 86 8 686
2017 Financial management 51 36 5 5 3 0 0 87 8 806
2017 Procurement 42 42 8 5 2 0 0 84 7 771
2017 Real property 51 34 7 5 3 0 0 85 8 670
2017 Materiel management 51 37 6 5 2 0 0 88 6 806
2017 Information management 53 33 6 6 3 0 0 85 9 405
2017 Information technology 51 33 8 5 3 0 0 85 7 824
2017 Internal audit 47 36 6 6 4 0 0 83 10 63
2017 Evaluation 65 28 2 6 0 0 0 93 6 56
2017 Data sciences 55 32 6 2 5 0 0 87 7 57
2017 Policy 57 34 4 4 0 0 0 91 5 203
2017 Project management 53 36 5 4 2 0 0 89 6 598
2017 Other services to the public 53 34 6 4 3 0 0 87 7 347
2017 None of the above 56 31 7 3 3 0 0 87 6 1980
2014 Client contact centre 41 40 11 3 4 0 0 82 7 477
2014 Health care practitioners 68 26 2 2 2 0 0 94 4 502
2014 Federal regulators 59 25 10 4 2 0 0 84 6 44
2014 Compliance, inspection and enforcement 50 34 8 5 4 0 0 84 8 376
2014 Communications or public affairs 56 35 3 4 1 0 0 91 5 211
2014 Access to information and privacy 46 35 14 4 1 0 0 81 5 79
2014 Security 55 30 7 6 2 0 0 85 7 207
2014 Science and technology 53 34 6 5 3 0 0 87 7 1248
2014 Library services 45 30 16 7 2 0 0 75 8 60
2014 Legal services 61 30 7 0 2 0 0 91 2 59
2014 Administration and operations 47 34 7 7 5 0 0 81 11 2242
2014 Human resources 49 38 6 4 3 0 0 87 7 849
2014 Financial management 50 37 5 6 3 0 0 86 8 857
2014 Procurement 40 44 9 6 2 0 0 83 8 927
2014 Real property 54 32 6 5 3 0 0 86 8 449
2014 Materiel management 48 36 8 5 3 0 0 84 8 1016
2014 Information management 47 35 6 6 5 1 0 83 11 588
2014 Information technology 50 35 7 6 3 0 0 84 9 1017
2014 Internal audit 42 38 11 6 3 0 0 80 9 90
2014 Evaluation 60 28 6 4 1 0 0 88 6 64
2014 Other services to the public 52 31 7 5 4 0 0 83 9 646
2014 None of the above 53 32 6 5 3 0 0 85 8 2568

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 46 7 6 3 0 0 84 10 341
2017 Health care practitioners 48 35 6 8 3 0 0 83 11 402
2017 Federal regulators 48 35 10 7 0 0 0 83 7 26
2017 Compliance, inspection and enforcement 43 39 7 10 2 0 0 81 12 227
2017 Communications or public affairs 57 33 6 3 2 0 0 89 5 182
2017 Access to information and privacy 30 47 8 14 2 0 0 77 15 66
2017 Security 41 47 5 4 2 0 0 88 6 191
2017 Science and technology 47 37 6 6 3 0 0 85 8 929
2017 Library services 44 37 8 9 0 2 0 82 9 44
2017 Legal services 50 35 6 8 2 0 0 84 10 51
2017 Administration and operations 47 36 6 7 3 0 0 84 10 1690
2017 Human resources 49 37 6 6 2 0 0 86 7 684
2017 Financial management 46 35 8 8 3 0 0 81 11 807
2017 Procurement 40 44 8 6 1 0 0 84 8 770
2017 Real property 38 42 7 8 4 0 0 81 12 671
2017 Materiel management 47 39 6 5 3 0 0 86 8 802
2017 Information management 46 39 7 6 2 0 0 84 8 405
2017 Information technology 44 39 8 6 2 0 0 83 8 821
2017 Internal audit 58 30 3 4 5 0 0 88 9 62
2017 Evaluation 49 37 5 7 2 0 0 86 9 56
2017 Data sciences 46 33 10 5 3 0 2 81 9 57
2017 Policy 47 38 6 7 1 0 0 85 8 203
2017 Project management 44 39 8 6 2 0 0 84 8 597
2017 Other services to the public 35 40 9 10 7 0 0 75 16 347
2017 None of the above 36 41 9 9 5 0 0 77 13 1978
2014 Client contact centre 32 44 14 6 4 0 0 77 9 478
2014 Health care practitioners 47 35 7 9 2 0 0 82 11 502
2014 Federal regulators 51 23 13 13 0 0 0 74 13 44
2014 Compliance, inspection and enforcement 46 39 5 6 4 0 0 84 10 376
2014 Communications or public affairs 43 42 8 6 1 0 1 85 7 211
2014 Access to information and privacy 35 45 9 9 1 0 0 81 10 79
2014 Security 42 41 6 7 4 0 0 83 11 207
2014 Science and technology 42 40 8 7 2 0 1 83 9 1245
2014 Library services 40 41 9 5 5 0 0 81 10 60
2014 Legal services 53 31 8 5 3 0 0 84 8 59
2014 Administration and operations 47 37 7 7 2 0 0 84 9 2241
2014 Human resources 47 37 7 6 2 0 0 85 8 849
2014 Financial management 45 39 8 5 3 0 0 84 8 857
2014 Procurement 42 41 8 6 2 0 0 83 8 928
2014 Real property 41 41 9 5 3 0 0 82 9 448
2014 Materiel management 43 39 8 6 2 0 0 83 9 1016
2014 Information management 45 38 9 6 2 0 0 83 8 589
2014 Information technology 41 39 11 5 4 0 0 81 9 1017
2014 Internal audit 49 39 3 6 3 0 0 88 9 90
2014 Evaluation 48 41 5 3 3 0 0 89 6 64
2014 Other services to the public 33 39 9 11 7 0 0 73 18 644
2014 None of the above 36 41 10 9 5 0 0 76 13 2567

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 34 14 7 3 1 2 76 10 340
2017 Health care practitioners 37 33 12 10 8 0 0 70 17 400
2017 Federal regulators 52 35 6 7 0 0 0 87 7 26
2017 Compliance, inspection and enforcement 45 32 12 6 4 0 0 77 11 229
2017 Communications or public affairs 52 29 5 8 5 0 0 82 13 182
2017 Access to information and privacy 44 26 18 4 8 0 0 70 12 66
2017 Security 43 36 10 5 4 0 1 80 10 191
2017 Science and technology 38 33 14 10 5 0 0 72 14 930
2017 Library services 54 20 14 9 2 0 0 75 11 44
2017 Legal services 53 26 8 9 4 0 0 79 13 51
2017 Administration and operations 49 31 8 6 5 0 0 81 11 1693
2017 Human resources 50 34 7 7 2 0 0 84 9 686
2017 Financial management 47 30 10 7 6 0 0 77 13 806
2017 Procurement 38 38 12 8 4 0 1 76 12 771
2017 Real property 34 36 14 9 5 0 1 71 15 672
2017 Materiel management 43 37 10 7 3 0 0 80 10 805
2017 Information management 48 33 10 6 4 0 0 80 10 403
2017 Information technology 45 33 11 6 4 0 1 80 10 822
2017 Internal audit 48 38 1 8 5 0 0 86 12 63
2017 Evaluation 65 19 8 2 5 0 0 84 7 56
2017 Data sciences 37 36 12 8 7 0 0 73 15 57
2017 Policy 44 33 10 9 4 0 0 76 13 203
2017 Project management 45 36 9 6 4 0 0 81 10 597
2017 Other services to the public 33 39 12 8 7 0 1 72 15 348
2017 None of the above 36 36 13 9 5 0 1 72 14 1982
2014 Client contact centre 28 37 18 9 7 0 1 65 17 479
2014 Health care practitioners 39 34 9 10 7 0 0 74 17 502
2014 Federal regulators 56 25 8 7 3 0 0 82 11 44
2014 Compliance, inspection and enforcement 39 35 13 8 4 0 0 75 12 374
2014 Communications or public affairs 40 32 11 11 5 0 1 72 17 211
2014 Access to information and privacy 33 35 13 10 7 0 1 69 18 79
2014 Security 41 32 14 9 4 0 0 73 13 207
2014 Science and technology 31 37 15 8 7 1 1 69 15 1248
2014 Library services 41 34 14 3 8 0 0 75 11 60
2014 Legal services 59 17 7 9 7 2 0 77 16 59
2014 Administration and operations 45 33 10 7 5 0 1 78 12 2240
2014 Human resources 50 29 8 7 5 0 1 79 12 848
2014 Financial management 44 35 8 7 5 0 0 79 13 858
2014 Procurement 34 39 14 7 6 0 1 73 13 927
2014 Real property 37 37 14 6 5 0 1 74 11 447
2014 Materiel management 38 34 15 7 5 1 1 73 12 1017
2014 Information management 44 33 10 6 5 0 1 78 12 588
2014 Information technology 38 36 13 8 4 0 1 76 12 1017
2014 Internal audit 52 32 7 4 4 1 0 84 9 90
2014 Evaluation 52 23 18 3 3 0 0 75 6 64
2014 Other services to the public 30 35 15 10 9 0 1 66 19 645
2014 None of the above 31 35 16 9 8 0 0 67 17 2568

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 29 11 6 6 3 10 74 14 341
2017 Health care practitioners 20 18 10 15 24 2 11 44 45 401
2017 Federal regulators 31 28 23 3 11 0 4 62 15 26
2017 Compliance, inspection and enforcement 33 21 16 10 13 0 6 58 25 229
2017 Communications or public affairs 40 31 4 5 5 3 13 83 12 181
2017 Access to information and privacy 44 20 11 9 5 1 11 73 15 66
2017 Security 29 33 12 9 9 0 7 66 20 191
2017 Science and technology 29 25 11 13 13 2 7 59 28 929
2017 Library services 31 16 2 16 11 2 22 62 35 44
2017 Legal services 29 17 10 11 13 2 18 58 30 51
2017 Administration and operations 29 21 13 10 12 2 13 59 26 1692
2017 Human resources 27 22 13 12 13 3 10 56 28 686
2017 Financial management 36 21 10 10 11 2 9 65 24 807
2017 Procurement 26 26 17 10 11 2 9 58 23 771
2017 Real property 33 27 9 11 12 2 5 65 25 672
2017 Materiel management 27 24 13 10 12 2 11 59 25 805
2017 Information management 24 18 18 12 10 3 15 51 27 405
2017 Information technology 29 25 12 10 13 2 10 61 26 823
2017 Internal audit 26 25 13 9 9 2 16 62 22 63
2017 Evaluation 46 17 11 3 12 0 10 70 18 56
2017 Data sciences 20 21 10 11 22 7 10 49 39 57
2017 Policy 28 21 11 13 11 1 15 58 28 202
2017 Project management 31 29 14 10 9 2 6 65 21 598
2017 Other services to the public 36 28 8 9 12 1 5 69 23 346
2017 None of the above 31 23 11 10 14 2 9 61 27 1977
2014 Client contact centre 34 33 8 7 6 1 11 76 14 479
2014 Health care practitioners 22 23 11 14 20 2 8 49 38 502
2014 Federal regulators 42 23 10 6 15 2 2 68 22 44
2014 Compliance, inspection and enforcement 34 26 10 10 14 1 4 64 25 375
2014 Communications or public affairs 31 28 9 11 10 1 9 66 24 211
2014 Access to information and privacy 16 13 10 9 24 2 26 40 46 79
2014 Security 35 32 6 7 10 2 8 74 19 207
2014 Science and technology 23 26 12 15 18 1 5 53 34 1246
2014 Library services 15 20 7 17 12 3 26 49 41 60
2014 Legal services 24 18 15 18 15 2 8 47 37 59
2014 Administration and operations 29 20 12 11 15 2 12 56 29 2240
2014 Human resources 23 19 11 12 20 2 13 49 38 849
2014 Financial management 30 23 10 10 15 1 10 60 28 858
2014 Procurement 25 28 15 10 13 1 7 58 25 926
2014 Real property 32 28 12 10 13 1 5 64 24 448
2014 Materiel management 26 25 13 11 15 2 8 56 29 1015
2014 Information management 24 25 13 10 15 2 12 57 28 589
2014 Information technology 29 25 13 10 14 2 8 59 27 1017
2014 Internal audit 27 27 10 10 10 2 13 64 24 89
2014 Evaluation 42 17 13 6 16 1 4 63 23 64
2014 Other services to the public 36 26 7 9 15 0 7 66 26 646
2014 None of the above 31 24 13 8 14 1 8 61 25 2568

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 43 15 6 3 0 0 76 10 339
2017 Health care practitioners 46 42 6 4 2 0 0 88 6 403
2017 Federal regulators 62 19 15 3 0 0 0 81 3 25
2017 Compliance, inspection and enforcement 29 44 8 8 10 0 0 73 19 229
2017 Communications or public affairs 42 43 9 6 0 0 0 85 6 182
2017 Access to information and privacy 35 43 6 13 3 0 0 78 16 65
2017 Security 40 43 8 4 5 0 0 82 10 191
2017 Science and technology 35 42 10 7 5 0 0 77 12 932
2017 Library services 41 35 6 11 6 0 0 76 18 45
2017 Legal services 43 47 2 2 6 0 0 90 8 51
2017 Administration and operations 33 43 11 7 5 0 0 77 12 1688
2017 Human resources 36 44 8 7 4 0 0 80 11 683
2017 Financial management 33 44 11 7 5 0 0 78 12 808
2017 Procurement 31 48 14 5 2 0 0 79 7 769
2017 Real property 27 44 13 9 7 0 0 70 17 674
2017 Materiel management 30 48 12 7 4 0 0 78 11 808
2017 Information management 35 40 12 8 4 0 0 75 12 404
2017 Information technology 33 44 12 7 5 0 0 77 12 825
2017 Internal audit 25 59 8 3 5 0 0 85 8 62
2017 Evaluation 45 37 8 4 5 0 0 83 9 56
2017 Data sciences 38 45 5 7 5 0 0 83 13 58
2017 Policy 45 36 9 7 4 0 0 81 10 204
2017 Project management 36 42 10 9 3 0 0 78 12 598
2017 Other services to the public 35 39 13 9 5 0 0 73 13 347
2017 None of the above 33 42 12 8 4 0 0 75 13 1991
2014 Client contact centre 29 46 15 5 4 0 0 75 10 478
2014 Health care practitioners 46 45 4 3 3 0 0 91 5 502
2014 Federal regulators 37 44 12 0 8 0 0 81 8 44
2014 Compliance, inspection and enforcement 29 43 11 9 7 0 0 72 17 376
2014 Communications or public affairs 34 45 12 8 1 0 0 79 9 210
2014 Access to information and privacy 28 46 14 7 4 0 0 75 11 79
2014 Security 35 46 9 7 3 0 0 81 10 207
2014 Science and technology 31 44 9 10 5 0 0 75 15 1248
2014 Library services 32 39 19 6 5 0 0 70 11 60
2014 Legal services 46 39 3 8 3 0 0 85 12 59
2014 Administration and operations 33 42 11 8 5 0 0 75 14 2245
2014 Human resources 33 45 8 10 4 0 0 78 14 849
2014 Financial management 32 45 10 8 4 0 0 77 12 859
2014 Procurement 27 49 13 8 3 0 0 76 11 928
2014 Real property 30 47 10 9 5 0 0 77 14 449
2014 Materiel management 27 46 12 9 6 0 0 73 15 1017
2014 Information management 29 44 11 10 5 0 0 74 15 589
2014 Information technology 29 45 11 9 6 0 0 74 15 1017
2014 Internal audit 23 42 13 17 3 1 0 66 20 90
2014 Evaluation 36 42 10 4 8 0 0 78 12 64
2014 Other services to the public 30 42 13 9 6 0 0 72 15 647
2014 None of the above 28 44 12 8 7 0 0 73 15 2573

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 31 20 14 9 0 1 56 23 339
2017 Health care practitioners 22 32 17 17 13 0 0 54 29 403
2017 Federal regulators 40 20 32 3 5 0 0 60 8 26
2017 Compliance, inspection and enforcement 22 37 17 8 16 0 0 58 24 229
2017 Communications or public affairs 36 37 13 8 6 1 0 73 14 182
2017 Access to information and privacy 32 26 14 19 9 0 0 58 28 65
2017 Security 26 42 14 10 9 0 0 68 19 190
2017 Science and technology 21 32 20 16 10 0 0 54 26 932
2017 Library services 31 39 13 13 4 0 0 70 18 45
2017 Legal services 41 29 13 8 10 0 0 69 17 51
2017 Administration and operations 28 33 16 12 10 0 0 62 22 1685
2017 Human resources 29 37 14 14 7 0 0 65 21 683
2017 Financial management 29 35 14 10 12 0 0 64 22 808
2017 Procurement 21 38 18 13 10 0 0 59 23 770
2017 Real property 16 34 20 17 13 0 0 50 30 673
2017 Materiel management 19 39 18 14 9 0 0 58 23 807
2017 Information management 26 28 22 15 8 0 0 55 23 405
2017 Information technology 23 35 17 14 11 0 0 58 25 826
2017 Internal audit 27 36 12 12 12 0 0 64 24 62
2017 Evaluation 42 27 15 9 7 0 0 69 16 56
2017 Data sciences 23 43 13 10 9 0 2 67 20 58
2017 Policy 32 36 14 11 7 0 0 69 18 203
2017 Project management 23 37 17 13 9 0 0 61 22 598
2017 Other services to the public 20 32 19 15 14 0 0 52 29 348
2017 None of the above 19 31 21 16 13 0 0 50 29 1993
2014 Client contact centre 19 34 24 13 10 0 0 53 23 479
2014 Health care practitioners 22 36 14 19 8 0 0 58 27 502
2014 Federal regulators 28 28 23 11 10 0 0 56 21 44
2014 Compliance, inspection and enforcement 18 34 19 15 14 0 0 52 29 374
2014 Communications or public affairs 29 31 15 15 10 0 0 60 26 211
2014 Access to information and privacy 19 37 21 14 9 0 0 56 23 79
2014 Security 21 37 15 17 10 0 0 59 26 207
2014 Science and technology 14 33 20 19 14 0 0 47 32 1246
2014 Library services 27 37 12 13 11 0 0 64 24 60
2014 Legal services 40 30 13 10 7 0 0 70 16 59
2014 Administration and operations 26 33 15 14 11 0 0 59 25 2243
2014 Human resources 25 36 14 15 10 0 0 61 25 849
2014 Financial management 24 37 15 13 11 0 0 61 24 859
2014 Procurement 15 38 20 16 9 0 0 54 26 928
2014 Real property 16 34 23 13 13 1 0 51 26 449
2014 Materiel management 18 35 20 15 12 0 0 53 27 1016
2014 Information management 23 35 17 14 11 0 0 59 25 589
2014 Information technology 18 33 22 15 12 0 0 51 27 1016
2014 Internal audit 26 34 14 11 14 0 0 60 26 90
2014 Evaluation 21 26 25 12 16 0 0 48 28 64
2014 Other services to the public 19 30 18 18 15 0 0 49 33 647
2014 None of the above 16 31 20 17 16 0 0 47 33 2572

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 43 17 7 3 0 1 73 10 339
2017 Health care practitioners 38 42 11 5 3 0 0 81 9 403
2017 Federal regulators 47 37 9 0 7 0 0 84 7 26
2017 Compliance, inspection and enforcement 22 43 12 13 10 0 0 65 23 228
2017 Communications or public affairs 39 42 9 7 3 1 0 81 9 182
2017 Access to information and privacy 32 35 12 9 11 0 0 67 20 65
2017 Security 35 39 11 9 6 0 0 74 15 191
2017 Science and technology 23 43 15 12 6 0 0 66 18 932
2017 Library services 33 39 15 8 4 0 0 72 12 45
2017 Legal services 31 36 13 19 0 0 0 68 19 51
2017 Administration and operations 32 40 11 12 5 0 0 72 17 1688
2017 Human resources 27 37 11 15 9 0 0 65 24 681
2017 Financial management 31 38 11 12 8 0 0 69 20 808
2017 Procurement 26 46 15 9 4 0 0 73 13 770
2017 Real property 19 41 16 13 11 0 0 60 24 673
2017 Materiel management 26 43 12 13 5 0 0 70 18 807
2017 Information management 32 41 13 10 4 0 0 73 14 405
2017 Information technology 27 38 16 11 8 0 0 65 19 824
2017 Internal audit 27 48 9 14 3 0 0 74 17 62
2017 Evaluation 37 42 10 5 5 2 0 80 10 56
2017 Data sciences 20 47 13 14 5 2 0 68 19 58
2017 Policy 35 38 13 9 5 0 0 74 14 204
2017 Project management 26 40 15 13 6 0 0 66 19 598
2017 Other services to the public 27 43 14 12 5 0 0 69 17 348
2017 None of the above 27 38 17 12 6 0 0 65 18 1988

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 44 13 3 2 1 0 81 5 339
2017 Health care practitioners 52 37 7 2 2 0 0 89 4 403
2017 Federal regulators 62 19 16 0 3 0 0 81 3 26
2017 Compliance, inspection and enforcement 36 39 8 8 7 0 0 76 16 228
2017 Communications or public affairs 51 37 9 2 1 0 0 88 3 182
2017 Access to information and privacy 47 34 8 6 5 0 0 81 11 65
2017 Security 41 43 6 5 4 0 0 85 9 191
2017 Science and technology 36 41 11 7 4 1 0 78 11 931
2017 Library services 45 48 2 5 0 0 0 93 5 45
2017 Legal services 48 36 12 4 0 0 0 84 4 51
2017 Administration and operations 42 39 10 5 3 1 0 82 8 1690
2017 Human resources 43 38 9 6 4 0 0 82 10 682
2017 Financial management 44 40 8 5 3 0 0 84 8 807
2017 Procurement 42 45 8 4 2 0 0 87 5 769
2017 Real property 30 43 13 7 6 0 0 73 14 672
2017 Materiel management 41 43 9 4 3 0 0 84 7 806
2017 Information management 43 40 11 4 2 0 0 83 6 405
2017 Information technology 39 40 12 5 3 0 0 79 9 825
2017 Internal audit 44 41 3 8 4 0 0 85 12 62
2017 Evaluation 49 33 8 3 7 0 0 81 11 56
2017 Data sciences 37 44 8 5 4 2 0 83 9 58
2017 Policy 48 34 8 6 3 0 0 82 9 203
2017 Project management 44 39 9 5 2 0 0 83 7 599
2017 Other services to the public 40 38 10 7 4 1 0 79 11 348
2017 None of the above 37 39 13 7 3 1 0 76 10 1990
2014 Client contact centre 32 47 14 3 4 1 0 80 6 479
2014 Health care practitioners 48 39 8 3 1 1 0 88 4 502
2014 Federal regulators 41 32 14 4 7 2 0 74 12 44
2014 Compliance, inspection and enforcement 35 40 12 7 5 1 0 75 12 376
2014 Communications or public affairs 40 42 9 7 1 1 0 83 9 211
2014 Access to information and privacy 42 37 15 4 1 1 0 80 5 79
2014 Security 45 38 5 5 5 1 0 84 11 207
2014 Science and technology 34 40 14 8 4 0 0 74 12 1246
2014 Library services 41 40 13 3 3 0 0 81 6 60
2014 Legal services 48 29 14 6 2 2 0 78 8 59
2014 Administration and operations 43 38 10 5 2 1 0 82 8 2242
2014 Human resources 45 38 9 5 3 1 0 83 8 849
2014 Financial management 43 40 9 5 3 1 0 84 7 858
2014 Procurement 37 46 11 4 2 0 0 83 6 928
2014 Real property 37 41 12 4 4 1 0 80 8 447
2014 Materiel management 38 42 12 4 3 1 0 81 7 1014
2014 Information management 46 38 10 4 1 1 0 84 6 589
2014 Information technology 37 41 13 5 3 0 0 78 8 1017
2014 Internal audit 41 45 6 7 1 0 0 86 8 90
2014 Evaluation 41 37 12 9 1 0 0 78 11 64
2014 Other services to the public 36 36 17 6 4 1 0 73 10 646
2014 None of the above 34 40 14 6 6 1 0 74 12 2571

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 20 13 7 0 0 60 20 336
2017 Health care practitioners 32 34 14 12 7 0 0 67 19 400
2017 Federal regulators 55 24 13 0 3 5 0 83 3 26
2017 Compliance, inspection and enforcement 23 42 15 7 13 0 0 65 20 229
2017 Communications or public affairs 37 39 9 8 6 0 0 76 15 182
2017 Access to information and privacy 27 31 15 13 14 0 0 58 26 65
2017 Security 32 39 11 10 8 0 0 71 18 190
2017 Science and technology 27 36 15 11 10 1 0 63 21 932
2017 Library services 28 42 12 15 2 0 0 71 17 45
2017 Legal services 36 38 10 8 6 2 0 76 14 50
2017 Administration and operations 33 37 12 10 8 0 0 70 18 1686
2017 Human resources 33 38 11 11 7 0 0 71 18 680
2017 Financial management 34 35 13 9 9 0 0 68 19 806
2017 Procurement 26 41 17 10 7 0 0 67 16 768
2017 Real property 20 36 17 14 12 0 0 56 27 672
2017 Materiel management 26 41 14 10 8 0 0 68 18 806
2017 Information management 33 35 15 11 6 0 0 68 17 404
2017 Information technology 28 36 15 11 9 0 0 65 20 826
2017 Internal audit 30 39 14 5 12 0 0 69 17 61
2017 Evaluation 39 37 10 5 9 0 0 76 14 56
2017 Data sciences 26 43 16 5 9 0 0 69 15 58
2017 Policy 42 36 9 7 5 0 0 78 13 204
2017 Project management 31 40 12 11 7 0 0 70 17 598
2017 Other services to the public 23 35 18 13 12 0 0 58 24 346
2017 None of the above 24 34 18 12 12 0 0 58 24 1985

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 38 9 2 1 0 0 88 3 339
2017 Health care practitioners 72 24 3 1 0 0 0 96 1 399
2017 Federal regulators 70 13 16 0 0 0 0 84 0 26
2017 Compliance, inspection and enforcement 52 36 7 4 2 0 0 87 6 227
2017 Communications or public affairs 59 33 7 1 0 0 0 92 1 181
2017 Access to information and privacy 52 37 8 2 2 0 0 89 3 64
2017 Security 71 22 4 2 1 0 0 93 3 190
2017 Science and technology 56 32 9 3 1 0 0 88 3 934
2017 Library services 48 39 9 5 0 0 0 87 5 44
2017 Legal services 54 34 8 2 2 0 0 88 4 51
2017 Administration and operations 57 32 7 2 1 0 0 89 4 1689
2017 Human resources 54 36 7 3 1 0 0 90 4 680
2017 Financial management 54 35 7 3 2 0 0 89 4 804
2017 Procurement 54 37 7 2 1 0 0 91 3 771
2017 Real property 57 30 8 4 2 0 0 87 6 669
2017 Materiel management 57 32 7 3 1 0 0 89 4 803
2017 Information management 58 27 11 2 1 0 0 86 3 403
2017 Information technology 54 35 7 2 1 0 0 89 4 820
2017 Internal audit 54 28 12 4 1 0 0 82 6 63
2017 Evaluation 58 26 7 6 3 0 0 84 9 56
2017 Data sciences 63 23 8 4 2 0 0 86 5 58
2017 Policy 61 28 7 3 1 0 0 89 4 204
2017 Project management 55 34 8 2 1 0 0 89 3 596
2017 Other services to the public 61 30 7 2 1 0 0 90 3 345
2017 None of the above 59 30 8 2 1 0 0 89 4 1977
2014 Client contact centre 60 31 7 2 1 0 0 91 2 478
2014 Health care practitioners 78 20 1 0 0 0 0 98 1 502
2014 Federal regulators 64 27 6 2 0 0 0 91 2 43
2014 Compliance, inspection and enforcement 66 24 6 2 2 0 0 90 4 376
2014 Communications or public affairs 59 29 8 2 1 0 0 89 4 210
2014 Access to information and privacy 60 35 5 0 0 0 0 95 0 79
2014 Security 75 17 5 1 1 0 0 93 2 207
2014 Science and technology 58 30 7 3 1 0 0 89 4 1246
2014 Library services 57 33 7 1 2 0 0 90 3 60
2014 Legal services 72 20 7 2 0 0 0 92 2 59
2014 Administration and operations 67 24 6 2 1 0 0 91 3 2243
2014 Human resources 66 25 5 3 1 0 0 91 4 848
2014 Financial management 65 25 7 2 1 0 0 90 3 859
2014 Procurement 60 30 6 2 1 0 0 91 3 926
2014 Real property 67 24 5 1 2 0 0 92 3 448
2014 Materiel management 63 26 7 2 2 0 0 89 4 1015
2014 Information management 65 26 5 2 2 0 0 91 4 588
2014 Information technology 61 27 8 2 1 0 0 88 4 1017
2014 Internal audit 50 33 12 2 2 0 0 83 4 90
2014 Evaluation 64 27 5 3 0 0 0 92 3 64
2014 Other services to the public 65 26 6 1 2 0 0 91 3 646
2014 None of the above 66 24 6 2 2 0 0 90 4 2568

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 38 19 10 8 0 1 62 18 339
2017 Health care practitioners 27 38 11 15 9 0 0 65 24 400
2017 Federal regulators 51 27 13 0 9 0 0 78 9 26
2017 Compliance, inspection and enforcement 32 38 10 12 8 0 0 70 20 227
2017 Communications or public affairs 45 36 10 5 4 0 0 81 9 181
2017 Access to information and privacy 30 41 11 9 9 0 0 70 19 65
2017 Security 34 41 8 12 4 0 1 75 17 190
2017 Science and technology 31 41 12 9 7 0 0 71 16 933
2017 Library services 25 46 7 6 13 3 0 73 20 44
2017 Legal services 43 38 8 8 4 0 0 80 12 51
2017 Administration and operations 34 37 10 10 7 0 0 72 17 1683
2017 Human resources 32 40 10 11 6 0 0 73 17 680
2017 Financial management 34 40 9 10 6 0 0 75 16 804
2017 Procurement 29 42 14 9 6 0 0 71 15 770
2017 Real property 25 42 11 13 9 0 0 67 22 666
2017 Materiel management 30 42 11 9 7 0 1 73 16 801
2017 Information management 35 40 11 8 4 0 0 76 13 403
2017 Information technology 31 38 13 11 6 0 0 70 18 818
2017 Internal audit 38 39 9 12 1 0 0 77 14 62
2017 Evaluation 46 32 12 7 3 0 0 77 11 56
2017 Data sciences 37 39 6 9 9 0 0 76 18 58
2017 Policy 46 37 7 5 5 1 0 83 10 204
2017 Project management 36 40 11 10 3 0 0 76 13 596
2017 Other services to the public 25 40 13 11 10 0 1 66 21 345
2017 None of the above 26 40 13 12 9 0 0 66 21 1974
2014 Client contact centre 18 38 18 13 11 0 1 57 24 478
2014 Health care practitioners 20 41 12 16 11 0 0 61 27 502
2014 Federal regulators 39 33 10 13 6 0 0 72 18 44
2014 Compliance, inspection and enforcement 24 41 12 13 10 0 0 65 23 375
2014 Communications or public affairs 26 44 11 12 7 0 0 70 19 211
2014 Access to information and privacy 29 37 17 11 4 0 1 67 16 79
2014 Security 26 42 12 13 7 0 0 68 20 207
2014 Science and technology 16 47 14 13 10 0 0 63 23 1247
2014 Library services 26 46 8 10 10 0 0 71 20 60
2014 Legal services 26 48 8 10 8 0 0 73 18 59
2014 Administration and operations 25 42 12 11 9 0 0 68 21 2241
2014 Human resources 23 43 11 13 9 0 1 67 21 849
2014 Financial management 29 41 12 10 8 0 0 70 18 859
2014 Procurement 20 45 13 13 8 0 0 66 21 926
2014 Real property 24 41 14 10 10 0 0 66 20 448
2014 Materiel management 23 42 12 12 10 0 0 66 22 1017
2014 Information management 25 45 12 11 6 0 0 71 17 589
2014 Information technology 22 40 15 13 9 0 0 62 22 1017
2014 Internal audit 28 47 12 10 3 0 0 75 14 90
2014 Evaluation 25 47 10 9 9 0 0 72 18 64
2014 Other services to the public 18 38 13 16 15 0 0 56 31 646
2014 None of the above 19 40 14 15 12 0 0 59 27 2571

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 38 15 12 8 0 1 65 20 339
2017 Health care practitioners 28 31 19 13 9 0 0 59 21 399
2017 Federal regulators 45 39 13 0 3 0 0 84 3 26
2017 Compliance, inspection and enforcement 35 33 15 7 9 0 0 69 17 226
2017 Communications or public affairs 49 29 11 6 5 0 0 78 11 181
2017 Access to information and privacy 31 39 11 13 6 0 0 70 19 65
2017 Security 34 40 13 7 6 0 0 74 13 188
2017 Science and technology 34 36 13 9 7 0 0 71 16 934
2017 Library services 41 29 16 6 7 0 0 71 13 44
2017 Legal services 50 21 10 13 2 2 2 74 16 51
2017 Administration and operations 38 33 12 11 6 0 0 72 16 1689
2017 Human resources 40 35 12 7 6 0 0 75 13 679
2017 Financial management 39 36 10 8 6 0 0 75 15 804
2017 Procurement 30 40 15 9 6 0 0 70 15 770
2017 Real property 26 37 17 11 9 0 0 63 20 669
2017 Materiel management 33 36 14 10 6 0 0 70 16 801
2017 Information management 38 35 16 7 4 0 0 73 11 402
2017 Information technology 34 33 14 13 6 0 1 67 19 821
2017 Internal audit 43 30 17 8 3 0 0 73 11 63
2017 Evaluation 54 28 5 9 3 0 0 82 13 56
2017 Data sciences 43 32 5 11 9 0 0 75 20 58
2017 Policy 48 33 10 5 2 0 0 82 8 204
2017 Project management 37 37 13 10 4 0 0 74 14 594
2017 Other services to the public 27 35 18 9 10 0 1 63 19 345
2017 None of the above 28 35 17 11 8 0 1 64 19 1977
2014 Client contact centre 21 40 21 10 7 0 0 62 17 479
2014 Health care practitioners 25 38 14 14 8 0 0 63 23 502
2014 Federal regulators 41 31 13 8 8 0 0 71 16 44
2014 Compliance, inspection and enforcement 33 32 17 9 9 0 0 65 18 376
2014 Communications or public affairs 37 36 10 10 7 0 0 74 16 211
2014 Access to information and privacy 33 35 21 9 3 0 0 68 12 79
2014 Security 33 37 12 11 8 0 0 69 19 207
2014 Science and technology 29 37 15 11 7 0 0 66 19 1247
2014 Library services 30 41 16 5 8 0 0 71 13 60
2014 Legal services 40 40 10 2 6 0 2 81 8 59
2014 Administration and operations 35 35 14 9 7 0 0 70 17 2243
2014 Human resources 31 39 13 9 7 0 0 71 16 848
2014 Financial management 35 38 12 8 6 0 0 73 15 859
2014 Procurement 26 40 17 10 7 0 0 66 17 927
2014 Real property 27 35 15 14 9 1 0 62 23 448
2014 Materiel management 30 36 16 10 8 0 0 66 18 1017
2014 Information management 32 41 13 8 6 0 0 72 14 589
2014 Information technology 28 39 15 10 8 0 0 67 17 1017
2014 Internal audit 35 38 14 11 2 0 0 72 13 90
2014 Evaluation 31 33 15 17 4 0 0 63 22 64
2014 Other services to the public 24 34 15 14 12 0 0 58 27 647
2014 None of the above 24 35 17 12 10 0 0 60 22 2572

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 43 17 9 5 0 0 69 13 339
2017 Health care practitioners 33 40 12 8 7 0 0 73 15 399
2017 Federal regulators 66 15 16 0 3 0 0 80 3 26
2017 Compliance, inspection and enforcement 27 41 11 12 9 0 0 68 21 227
2017 Communications or public affairs 44 37 9 5 5 1 0 81 10 181
2017 Access to information and privacy 31 31 16 10 12 0 0 62 22 65
2017 Security 37 38 10 9 7 0 0 75 15 190
2017 Science and technology 27 34 17 13 8 1 0 62 21 934
2017 Library services 41 29 7 16 7 0 0 70 23 44
2017 Legal services 39 35 14 8 2 2 0 76 10 49
2017 Administration and operations 37 36 12 9 6 0 0 73 15 1688
2017 Human resources 33 36 10 15 6 0 0 70 21 680
2017 Financial management 37 35 13 8 6 0 0 72 15 805
2017 Procurement 28 45 13 8 5 0 0 73 13 770
2017 Real property 23 33 18 15 11 0 0 56 26 669
2017 Materiel management 30 40 16 8 6 0 0 70 14 801
2017 Information management 35 37 16 7 4 0 0 72 12 402
2017 Information technology 32 37 14 11 6 0 0 69 17 821
2017 Internal audit 33 35 20 8 6 0 0 67 13 63
2017 Evaluation 45 33 14 4 5 0 0 77 9 56
2017 Data sciences 31 36 10 10 11 0 2 68 22 58
2017 Policy 43 35 10 7 3 1 1 79 10 204
2017 Project management 34 36 13 10 6 0 0 71 16 596
2017 Other services to the public 29 32 15 13 11 0 0 61 24 344
2017 None of the above 26 35 18 11 8 0 0 62 20 1975
2014 Client contact centre 24 39 23 10 4 0 0 63 14 477
2014 Health care practitioners 33 40 14 9 5 0 0 73 14 502
2014 Federal regulators 33 37 16 10 3 0 0 70 14 44
2014 Compliance, inspection and enforcement 28 34 14 13 10 0 0 63 24 376
2014 Communications or public affairs 33 40 13 11 4 0 0 73 14 211
2014 Access to information and privacy 33 38 13 13 4 0 0 71 16 79
2014 Security 34 35 17 7 7 0 0 69 14 207
2014 Science and technology 21 36 18 15 10 0 0 57 25 1247
2014 Library services 30 29 20 12 8 0 1 60 20 60
2014 Legal services 43 29 15 6 7 0 0 72 13 59
2014 Administration and operations 36 35 12 10 6 0 0 71 16 2244
2014 Human resources 32 36 11 13 8 0 0 68 21 849
2014 Financial management 36 35 12 10 6 0 0 72 16 858
2014 Procurement 25 43 16 9 6 0 0 68 16 924
2014 Real property 21 37 18 14 10 0 0 58 24 448
2014 Materiel management 26 38 17 12 7 0 0 64 18 1017
2014 Information management 31 40 12 10 7 0 0 71 17 589
2014 Information technology 27 34 19 12 8 0 0 61 20 1015
2014 Internal audit 29 42 10 12 7 0 0 71 19 90
2014 Evaluation 33 36 17 8 6 0 0 69 14 64
2014 Other services to the public 22 34 18 12 13 0 0 57 25 645
2014 None of the above 22 35 17 14 11 0 0 57 25 2571

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 41 13 5 2 0 0 80 7 338
2017 Health care practitioners 51 37 8 3 1 0 0 88 5 399
2017 Federal regulators 77 10 13 0 0 0 0 87 0 26
2017 Compliance, inspection and enforcement 41 38 11 6 5 0 0 78 11 227
2017 Communications or public affairs 46 42 8 3 1 0 0 88 4 180
2017 Access to information and privacy 42 34 13 9 2 0 0 76 11 65
2017 Security 57 29 10 3 2 0 0 85 5 189
2017 Science and technology 41 39 11 6 3 0 0 81 9 933
2017 Library services 50 27 13 3 7 0 0 77 9 44
2017 Legal services 52 30 2 10 6 0 0 82 16 51
2017 Administration and operations 44 36 11 5 4 0 0 80 9 1686
2017 Human resources 43 39 8 6 3 0 0 83 9 678
2017 Financial management 44 37 10 5 4 0 0 81 9 802
2017 Procurement 40 45 10 3 2 0 0 85 5 767
2017 Real property 40 35 14 6 5 0 0 75 10 669
2017 Materiel management 43 41 9 4 3 0 0 84 7 801
2017 Information management 44 36 11 5 3 0 0 80 9 400
2017 Information technology 39 40 11 6 3 0 0 79 9 820
2017 Internal audit 35 42 12 9 2 0 0 78 10 63
2017 Evaluation 57 24 10 6 3 0 0 81 9 56
2017 Data sciences 40 40 9 5 5 0 0 80 11 58
2017 Policy 50 34 8 5 3 0 0 84 8 204
2017 Project management 42 39 11 6 2 0 0 81 8 595
2017 Other services to the public 46 34 12 5 3 0 0 81 8 344
2017 None of the above 46 34 12 5 3 0 0 81 7 1974
2014 Client contact centre 40 45 8 3 3 0 0 85 6 476
2014 Health care practitioners 56 34 6 2 1 1 0 91 4 501
2014 Federal regulators 54 33 4 4 4 0 0 87 9 43
2014 Compliance, inspection and enforcement 43 37 10 7 3 0 0 80 10 376
2014 Communications or public affairs 41 42 11 4 1 0 0 83 6 211
2014 Access to information and privacy 41 40 13 6 0 0 0 81 6 79
2014 Security 50 35 8 5 2 0 0 85 7 207
2014 Science and technology 38 41 10 7 4 0 0 79 11 1246
2014 Library services 35 41 7 12 4 2 0 77 16 59
2014 Legal services 59 24 5 6 5 0 0 84 11 59
2014 Administration and operations 46 36 10 6 3 0 0 82 9 2243
2014 Human resources 44 38 9 7 3 0 0 82 10 849
2014 Financial management 44 40 8 5 4 0 0 83 9 859
2014 Procurement 38 43 11 4 3 0 0 82 7 925
2014 Real property 40 42 9 5 3 0 0 82 9 448
2014 Materiel management 43 38 9 6 4 0 0 81 10 1016
2014 Information management 42 38 9 7 4 0 0 80 11 589
2014 Information technology 39 39 12 6 4 0 0 78 10 1017
2014 Internal audit 30 42 10 13 4 0 0 72 18 90
2014 Evaluation 51 31 7 3 8 0 0 82 11 64
2014 Other services to the public 45 37 11 4 3 0 0 82 7 645
2014 None of the above 45 35 11 4 4 0 0 80 8 2568

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 32 8 6 1 1 1 84 8 341
2017 Health care practitioners 38 35 16 7 4 0 0 73 10 404
2017 Federal regulators 32 42 16 7 3 0 0 74 10 26
2017 Compliance, inspection and enforcement 35 32 18 8 4 1 1 68 13 229
2017 Communications or public affairs 42 30 18 7 3 0 0 72 10 182
2017 Access to information and privacy 21 28 15 14 22 0 0 49 36 66
2017 Security 34 38 15 7 4 0 1 73 11 191
2017 Science and technology 30 35 17 9 6 0 2 67 16 933
2017 Library services 49 18 11 7 7 0 9 73 15 45
2017 Legal services 41 34 12 5 4 0 4 78 10 50
2017 Administration and operations 40 33 14 7 4 0 1 75 11 1694
2017 Human resources 29 36 18 10 6 0 1 66 16 685
2017 Financial management 38 32 18 7 5 0 0 70 11 807
2017 Procurement 35 36 15 9 4 0 0 71 13 770
2017 Real property 37 35 14 7 4 1 1 74 11 674
2017 Materiel management 38 33 15 7 5 0 1 72 13 807
2017 Information management 41 34 14 5 3 0 2 77 9 404
2017 Information technology 40 36 13 6 3 0 1 77 9 825
2017 Internal audit 46 38 8 1 5 0 1 85 6 63
2017 Evaluation 46 36 12 3 4 0 0 81 7 56
2017 Data sciences 41 27 19 12 2 0 0 67 14 58
2017 Policy 27 36 19 13 4 0 1 64 17 204
2017 Project management 28 41 16 9 5 0 1 69 14 596
2017 Other services to the public 50 30 15 3 1 0 1 81 4 349
2017 None of the above 42 33 14 6 3 0 2 77 9 1986
2014 Client contact centre 52 35 8 3 2 0 1 88 5 479
2014 Health care practitioners 38 34 17 7 4 0 0 72 11 502
2014 Federal regulators 26 44 19 9 2 0 0 70 11 44
2014 Compliance, inspection and enforcement 30 36 20 9 5 0 0 66 14 375
2014 Communications or public affairs 33 38 19 6 2 0 1 72 8 210
2014 Access to information and privacy 27 28 15 13 11 0 5 58 26 79
2014 Security 32 40 15 6 6 0 1 73 12 207
2014 Science and technology 27 36 19 10 8 0 1 63 18 1248
2014 Library services 40 34 17 2 5 0 3 76 7 60
2014 Legal services 27 39 18 12 3 0 0 67 15 59
2014 Administration and operations 40 32 17 6 4 0 0 72 10 2243
2014 Human resources 33 32 18 10 7 0 0 65 17 849
2014 Financial management 37 35 16 7 4 0 0 72 11 859
2014 Procurement 31 37 19 8 4 0 0 69 13 927
2014 Real property 30 36 21 8 6 0 0 66 14 447
2014 Materiel management 33 35 17 10 5 0 1 69 14 1017
2014 Information management 37 31 17 8 5 0 1 69 13 589
2014 Information technology 31 35 19 8 6 0 0 67 14 1018
2014 Internal audit 47 32 17 3 1 0 0 79 4 90
2014 Evaluation 47 34 12 3 3 0 0 81 6 64
2014 Other services to the public 42 35 14 5 3 0 0 78 8 646
2014 None of the above 38 34 17 5 4 0 1 73 9 2568

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 27 31 21 7 1 4 30 37 339
2017 Health care practitioners 6 21 33 22 14 0 3 38 28 400
2017 Federal regulators 10 19 37 14 12 0 9 28 31 25
2017 Compliance, inspection and enforcement 12 22 32 21 11 1 2 33 35 225
2017 Communications or public affairs 10 22 33 19 14 1 1 34 32 180
2017 Access to information and privacy 16 18 27 29 6 0 5 36 35 66
2017 Security 12 22 35 18 12 0 1 30 35 191
2017 Science and technology 11 28 37 15 7 1 1 22 40 929
2017 Library services 5 26 30 26 8 0 4 36 33 45
2017 Legal services 13 18 26 24 17 0 2 42 31 51
2017 Administration and operations 11 24 33 19 11 0 3 31 36 1688
2017 Human resources 15 32 31 14 5 1 1 20 48 681
2017 Financial management 12 24 35 17 9 0 4 26 37 803
2017 Procurement 12 27 38 14 6 1 2 21 40 766
2017 Real property 14 30 33 14 6 1 2 21 46 662
2017 Materiel management 10 25 35 19 8 1 3 28 36 805
2017 Information management 7 24 35 21 9 0 5 31 32 403
2017 Information technology 11 27 36 15 7 0 3 23 39 822
2017 Internal audit 4 23 43 23 4 0 3 28 28 63
2017 Evaluation 3 27 45 10 13 2 0 23 31 56
2017 Data sciences 8 17 42 24 7 2 0 31 26 58
2017 Policy 8 21 38 23 8 0 2 31 29 204
2017 Project management 13 28 35 16 7 0 2 24 41 597
2017 Other services to the public 12 25 33 16 9 0 4 26 39 341
2017 None of the above 12 26 34 17 8 0 3 26 39 1971
2014 Client contact centre 10 33 32 16 6 0 2 22 45 477
2014 Health care practitioners 9 20 33 24 12 1 2 37 30 499
2014 Federal regulators 8 9 50 29 2 0 2 31 18 44
2014 Compliance, inspection and enforcement 12 31 34 16 6 1 1 22 44 376
2014 Communications or public affairs 10 26 40 14 7 0 3 22 37 211
2014 Access to information and privacy 13 22 39 12 9 0 5 22 37 79
2014 Security 10 25 36 22 8 0 0 30 35 207
2014 Science and technology 13 31 37 13 4 0 2 18 45 1246
2014 Library services 8 21 29 32 8 0 2 41 29 60
2014 Legal services 11 24 30 24 9 2 2 34 35 59
2014 Administration and operations 9 26 34 20 8 0 3 29 36 2239
2014 Human resources 11 31 38 13 5 0 2 18 43 848
2014 Financial management 11 25 37 16 8 0 2 25 37 858
2014 Procurement 12 32 36 15 4 1 1 19 44 926
2014 Real property 16 36 33 12 3 0 0 14 53 448
2014 Materiel management 10 29 38 16 5 0 1 22 40 1013
2014 Information management 13 26 36 16 8 0 1 24 40 588
2014 Information technology 14 31 36 12 4 1 2 17 46 1017
2014 Internal audit 8 13 40 31 3 1 3 36 22 90
2014 Evaluation 9 22 32 29 7 1 0 36 32 64
2014 Other services to the public 12 31 33 16 6 0 1 22 44 646
2014 None of the above 13 28 34 15 7 1 2 23 42 2562

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 24 33 18 10 3 3 29 35 337
2017 Health care practitioners 12 18 35 18 13 1 2 33 31 400
2017 Federal regulators 0 19 34 21 18 0 9 42 20 25
2017 Compliance, inspection and enforcement 14 21 27 17 16 1 3 35 36 226
2017 Communications or public affairs 9 14 25 25 24 2 2 50 24 182
2017 Access to information and privacy 21 15 36 12 12 1 3 25 38 66
2017 Security 11 12 34 25 16 0 2 42 24 190
2017 Science and technology 11 23 31 19 12 1 2 33 35 928
2017 Library services 11 13 22 26 17 5 6 48 28 45
2017 Legal services 6 7 22 28 32 3 2 63 14 51
2017 Administration and operations 11 19 28 21 17 2 4 39 32 1679
2017 Human resources 16 26 29 15 10 1 2 26 43 684
2017 Financial management 11 20 29 22 12 2 5 37 32 802
2017 Procurement 11 18 29 24 13 2 3 39 31 762
2017 Real property 19 28 25 16 9 1 2 25 49 661
2017 Materiel management 9 22 27 22 14 1 3 38 33 800
2017 Information management 8 20 25 23 17 2 5 43 30 399
2017 Information technology 9 20 29 23 14 2 3 39 30 819
2017 Internal audit 6 15 31 29 17 2 1 47 21 63
2017 Evaluation 7 16 25 31 19 0 2 51 24 56
2017 Data sciences 11 15 23 24 19 7 2 46 28 58
2017 Policy 7 12 25 35 17 2 3 55 19 202
2017 Project management 12 18 30 25 12 0 2 38 30 593
2017 Other services to the public 16 21 27 17 12 1 5 32 39 340
2017 None of the above 14 24 29 17 12 2 3 31 39 1953
2014 Client contact centre 12 29 29 17 9 3 2 27 43 477
2014 Health care practitioners 11 24 28 22 11 2 2 35 36 501
2014 Federal regulators 11 21 29 28 9 0 2 37 33 44
2014 Compliance, inspection and enforcement 20 22 27 20 9 1 2 29 43 375
2014 Communications or public affairs 9 20 31 25 11 2 2 37 31 211
2014 Access to information and privacy 8 20 37 16 14 1 4 32 29 79
2014 Security 14 20 33 22 10 0 1 32 35 207
2014 Science and technology 16 27 32 17 6 1 1 24 43 1244
2014 Library services 12 18 24 28 13 2 4 43 32 60
2014 Legal services 9 19 20 30 17 2 3 50 29 59
2014 Administration and operations 12 21 28 21 13 2 3 35 35 2239
2014 Human resources 14 23 30 18 9 2 3 29 39 848
2014 Financial management 10 19 33 22 12 2 3 35 30 859
2014 Procurement 13 22 35 19 8 2 1 28 36 922
2014 Real property 20 29 29 14 6 0 1 20 50 449
2014 Materiel management 12 24 32 19 10 1 2 29 37 1014
2014 Information management 12 24 30 20 11 2 2 32 37 588
2014 Information technology 16 23 32 17 8 2 2 26 40 1014
2014 Internal audit 8 18 23 29 15 3 4 47 28 90
2014 Evaluation 5 18 31 31 13 3 0 45 24 64
2014 Other services to the public 18 27 27 16 9 1 1 25 47 643
2014 None of the above 15 25 29 18 9 2 2 28 42 2566

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 32 25 11 8 3 5 21 52 339
2017 Health care practitioners 13 25 25 20 12 1 4 34 40 401
2017 Federal regulators 14 10 45 11 11 0 9 24 26 25
2017 Compliance, inspection and enforcement 16 27 30 16 8 2 1 25 44 224
2017 Communications or public affairs 15 22 30 14 15 2 2 30 39 181
2017 Access to information and privacy 8 22 24 26 11 2 8 40 33 66
2017 Security 24 23 29 16 6 1 1 23 48 190
2017 Science and technology 33 30 21 8 7 0 2 15 64 930
2017 Library services 16 14 20 25 15 0 10 45 34 45
2017 Legal services 14 20 35 13 18 0 0 31 34 51
2017 Administration and operations 18 25 26 15 11 1 4 27 45 1683
2017 Human resources 21 29 31 9 5 2 3 15 53 680
2017 Financial management 18 24 31 15 8 1 4 24 44 805
2017 Procurement 24 29 30 9 5 1 2 14 55 766
2017 Real property 31 28 25 9 5 1 2 14 61 665
2017 Materiel management 19 25 29 14 7 1 4 23 47 806
2017 Information management 14 22 26 17 12 2 7 31 40 401
2017 Information technology 22 31 27 11 6 1 3 17 55 822
2017 Internal audit 24 15 28 19 7 5 2 28 42 63
2017 Evaluation 11 39 30 7 11 0 2 19 51 56
2017 Data sciences 25 31 23 8 7 3 2 16 60 58
2017 Policy 19 22 36 15 6 0 2 22 42 203
2017 Project management 30 31 22 10 5 0 2 15 62 594
2017 Other services to the public 25 25 21 12 9 2 6 23 54 340
2017 None of the above 24 26 25 12 7 2 4 20 53 1963
2014 Client contact centre 19 33 26 13 6 1 3 20 53 477
2014 Health care practitioners 16 22 29 19 8 3 3 28 41 500
2014 Federal regulators 19 30 26 17 8 0 0 25 49 44
2014 Compliance, inspection and enforcement 24 33 25 11 5 1 2 16 58 376
2014 Communications or public affairs 28 30 23 11 7 1 1 18 58 211
2014 Access to information and privacy 10 22 30 19 13 0 6 34 34 78
2014 Security 24 20 26 21 8 0 1 29 44 206
2014 Science and technology 38 29 21 7 4 1 1 11 68 1247
2014 Library services 21 22 23 19 6 0 9 28 47 60
2014 Legal services 10 26 29 19 13 0 3 33 37 59
2014 Administration and operations 19 25 29 15 9 1 2 24 46 2243
2014 Human resources 26 29 24 11 7 1 3 18 57 849
2014 Financial management 18 25 33 13 8 1 4 22 44 857
2014 Procurement 23 33 27 12 3 1 1 15 57 925
2014 Real property 39 28 22 9 2 1 1 11 67 449
2014 Materiel management 22 29 28 13 5 1 2 18 53 1014
2014 Information management 24 28 23 14 8 1 3 22 53 588
2014 Information technology 26 31 25 10 4 2 2 15 59 1016
2014 Internal audit 15 17 36 14 10 2 6 27 34 90
2014 Evaluation 15 20 29 22 12 3 0 34 37 64
2014 Other services to the public 23 28 26 12 7 1 3 20 53 645
2014 None of the above 26 27 25 11 7 2 2 19 55 2565

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 14 29 30 13 2 6 47 22 337
2017 Health care practitioners 5 8 28 26 26 1 6 56 14 398
2017 Federal regulators 17 3 33 18 20 0 9 42 22 25
2017 Compliance, inspection and enforcement 5 14 22 36 21 0 2 58 20 223
2017 Communications or public affairs 6 16 34 23 18 1 2 43 22 182
2017 Access to information and privacy 12 13 30 30 12 0 3 43 26 64
2017 Security 7 11 32 30 19 0 1 50 18 188
2017 Science and technology 6 18 34 26 14 0 1 41 24 925
2017 Library services 0 12 27 23 30 0 8 58 13 45
2017 Legal services 8 5 31 34 19 0 2 55 13 50
2017 Administration and operations 5 12 30 28 21 1 4 51 17 1674
2017 Human resources 9 19 38 21 11 0 2 33 28 681
2017 Financial management 7 16 38 25 12 1 3 38 23 798
2017 Procurement 9 18 37 23 9 1 3 33 28 759
2017 Real property 6 13 30 30 16 1 3 48 20 650
2017 Materiel management 6 12 30 33 16 1 3 51 18 793
2017 Information management 3 11 27 31 21 1 6 56 15 398
2017 Information technology 6 13 32 32 13 1 3 47 20 820
2017 Internal audit 3 6 36 36 20 0 0 55 9 63
2017 Evaluation 3 15 22 37 19 2 2 58 20 56
2017 Data sciences 2 17 31 25 22 4 0 49 19 58
2017 Policy 7 17 36 27 10 1 2 38 25 202
2017 Project management 8 18 37 26 9 1 2 35 27 593
2017 Other services to the public 5 12 28 27 20 1 7 52 18 340
2017 None of the above 6 13 29 30 15 1 5 49 21 1950
2014 Client contact centre 5 16 36 25 13 1 4 40 23 474
2014 Health care practitioners 3 7 28 38 18 1 4 59 11 495
2014 Federal regulators 0 11 41 38 8 0 2 47 11 44
2014 Compliance, inspection and enforcement 4 17 34 30 13 0 2 44 22 374
2014 Communications or public affairs 9 22 36 22 9 0 2 32 32 211
2014 Access to information and privacy 13 22 30 15 15 0 5 33 36 79
2014 Security 5 14 31 33 17 0 0 51 19 205
2014 Science and technology 7 17 38 28 8 0 1 37 24 1243
2014 Library services 0 8 23 46 15 0 8 66 8 60
2014 Legal services 3 9 31 36 16 2 3 55 13 59
2014 Administration and operations 5 12 30 32 17 1 3 51 18 2234
2014 Human resources 9 18 35 26 9 1 2 35 28 847
2014 Financial management 8 16 34 26 12 0 2 40 25 850
2014 Procurement 9 18 40 24 7 1 1 31 28 920
2014 Real property 7 18 38 27 9 0 0 36 25 445
2014 Materiel management 6 15 35 31 11 0 2 43 21 1012
2014 Information management 7 11 36 31 13 1 2 44 19 585
2014 Information technology 7 14 37 30 9 1 3 40 22 1013
2014 Internal audit 3 11 31 37 14 0 5 53 15 90
2014 Evaluation 5 8 17 46 23 1 0 70 13 64
2014 Other services to the public 4 14 29 32 15 1 4 50 20 644
2014 None of the above 7 13 32 31 13 1 3 46 20 2552

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 25 27 17 13 1 4 31 40 336
2017 Health care practitioners 17 19 30 17 13 1 3 31 37 402
2017 Federal regulators 10 3 51 11 16 0 9 30 15 25
2017 Compliance, inspection and enforcement 21 27 20 17 11 1 2 29 50 223
2017 Communications or public affairs 14 22 26 22 14 1 2 37 37 181
2017 Access to information and privacy 28 24 19 12 10 0 6 24 56 66
2017 Security 17 19 31 20 11 0 2 32 37 190
2017 Science and technology 20 27 27 14 10 1 1 24 48 932
2017 Library services 11 18 26 23 18 0 4 42 30 45
2017 Legal services 14 11 32 15 21 2 6 39 27 51
2017 Administration and operations 15 19 27 19 16 1 3 36 36 1688
2017 Human resources 22 25 29 12 10 1 2 23 48 685
2017 Financial management 17 22 27 20 11 1 2 32 40 806
2017 Procurement 18 26 27 17 7 1 4 25 47 766
2017 Real property 26 28 24 13 7 0 2 20 55 663
2017 Materiel management 19 24 26 16 12 1 3 29 44 804
2017 Information management 16 21 26 18 13 1 5 33 39 401
2017 Information technology 19 25 28 15 9 1 3 25 46 822
2017 Internal audit 6 18 33 28 14 0 2 42 25 63
2017 Evaluation 7 25 30 21 16 0 1 37 33 56
2017 Data sciences 12 16 28 19 17 5 4 39 30 58
2017 Policy 14 20 31 20 9 1 5 31 36 203
2017 Project management 17 27 32 14 7 1 2 23 45 597
2017 Other services to the public 21 18 26 16 13 1 4 31 42 343
2017 None of the above 18 24 27 17 10 1 4 28 43 1958
2014 Client contact centre 24 26 26 14 7 0 2 22 52 478
2014 Health care practitioners 17 26 25 17 11 1 3 30 44 501
2014 Federal regulators 20 32 23 20 4 0 0 25 52 43
2014 Compliance, inspection and enforcement 27 26 28 13 6 0 1 19 53 375
2014 Communications or public affairs 20 28 30 13 4 1 3 19 50 210
2014 Access to information and privacy 22 29 18 11 13 0 7 26 55 79
2014 Security 21 25 32 13 8 0 0 21 46 206
2014 Science and technology 24 30 29 11 4 0 1 15 55 1247
2014 Library services 11 36 26 10 9 2 5 21 51 60
2014 Legal services 17 20 29 15 14 0 5 30 39 59
2014 Administration and operations 19 22 28 16 11 1 3 28 43 2239
2014 Human resources 26 27 26 11 7 1 3 19 55 847
2014 Financial management 18 23 29 17 9 1 3 28 43 857
2014 Procurement 23 29 30 12 5 1 1 17 53 922
2014 Real property 27 31 24 11 5 1 1 17 59 448
2014 Materiel management 22 30 29 11 6 0 1 17 53 1015
2014 Information management 27 25 26 13 7 1 2 20 53 586
2014 Information technology 31 27 23 11 4 1 2 16 60 1016
2014 Internal audit 11 15 36 19 14 0 6 34 27 90
2014 Evaluation 21 22 24 19 12 1 0 31 44 64
2014 Other services to the public 22 25 28 14 9 1 2 23 48 644
2014 None of the above 21 28 26 15 8 1 2 23 50 2567

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 22 20 26 13 2 6 42 36 336
2017 Health care practitioners 13 24 29 17 12 1 4 30 39 402
2017 Federal regulators 7 13 35 17 20 0 9 40 22 25
2017 Compliance, inspection and enforcement 12 18 24 22 15 2 7 41 33 224
2017 Communications or public affairs 15 18 29 16 14 2 6 33 35 182
2017 Access to information and privacy 39 18 25 10 3 3 2 14 60 66
2017 Security 11 17 23 27 15 0 6 45 30 190
2017 Science and technology 7 16 26 27 19 1 4 48 25 928
2017 Library services 20 17 15 18 25 0 4 45 39 45
2017 Legal services 4 16 29 22 19 2 9 46 22 51
2017 Administration and operations 14 21 27 17 14 2 5 34 37 1690
2017 Human resources 15 27 27 17 10 2 2 28 44 683
2017 Financial management 13 23 29 19 10 1 4 31 38 803
2017 Procurement 16 22 25 21 11 1 4 34 40 765
2017 Real property 12 21 22 22 16 2 5 41 36 661
2017 Materiel management 12 18 28 20 15 1 4 38 32 801
2017 Information management 11 20 23 22 16 1 7 41 34 401
2017 Information technology 8 17 27 25 16 2 4 44 27 822
2017 Internal audit 4 28 38 21 3 6 0 25 34 62
2017 Evaluation 5 31 23 21 16 0 4 38 38 56
2017 Data sciences 7 18 24 21 20 5 5 46 28 58
2017 Policy 10 20 32 21 10 5 2 33 32 202
2017 Project management 11 20 32 21 10 1 4 33 33 594
2017 Other services to the public 11 10 24 24 18 3 10 48 24 337
2017 None of the above 13 17 21 23 18 2 7 44 33 1960
2014 Client contact centre 12 26 25 20 12 2 3 33 40 475
2014 Health care practitioners 12 21 27 23 11 1 4 36 35 500
2014 Federal regulators 8 15 27 36 10 0 4 48 24 44
2014 Compliance, inspection and enforcement 13 15 24 27 16 2 4 45 29 375
2014 Communications or public affairs 11 21 28 25 10 1 4 37 34 211
2014 Access to information and privacy 18 31 24 10 12 0 5 23 51 79
2014 Security 10 14 27 23 20 2 5 45 26 207
2014 Science and technology 8 15 29 26 16 1 4 44 25 1241
2014 Library services 7 13 27 23 20 3 7 47 22 60
2014 Legal services 7 14 33 18 17 3 7 40 23 59
2014 Administration and operations 13 20 26 21 13 2 5 37 35 2234
2014 Human resources 14 24 28 18 10 2 4 30 41 845
2014 Financial management 14 20 31 21 9 1 4 32 35 855
2014 Procurement 13 21 30 23 8 2 2 33 36 923
2014 Real property 16 16 24 26 14 1 4 42 33 446
2014 Materiel management 13 20 30 22 11 1 3 34 34 1015
2014 Information management 13 19 29 23 12 1 4 36 33 589
2014 Information technology 12 17 28 26 13 2 3 41 30 1015
2014 Internal audit 9 18 31 22 11 1 8 37 29 90
2014 Evaluation 15 27 17 23 14 1 2 39 44 64
2014 Other services to the public 11 19 20 26 18 2 5 47 32 644
2014 None of the above 10 16 23 23 18 2 6 46 29 2562

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 19 30 18 10 4 7 31 35 340
2017 Health care practitioners 14 20 30 19 10 2 5 31 37 401
2017 Federal regulators 18 18 37 15 4 0 8 20 40 26
2017 Compliance, inspection and enforcement 16 19 33 20 9 2 2 29 37 223
2017 Communications or public affairs 12 19 32 19 13 3 2 34 33 182
2017 Access to information and privacy 16 16 28 18 12 4 6 33 36 66
2017 Security 19 17 40 14 8 0 2 22 37 189
2017 Science and technology 31 28 24 8 6 1 2 14 61 931
2017 Library services 16 20 27 18 13 0 6 33 38 45
2017 Legal services 10 15 41 3 17 8 6 24 29 51
2017 Administration and operations 14 21 32 16 11 2 4 29 38 1687
2017 Human resources 19 25 36 11 6 2 2 18 45 684
2017 Financial management 14 22 34 15 9 2 3 25 39 805
2017 Procurement 20 26 32 13 5 2 3 19 47 762
2017 Real property 26 25 27 11 6 2 3 18 54 659
2017 Materiel management 19 24 31 13 8 2 3 22 45 802
2017 Information management 14 20 30 17 11 3 4 31 37 402
2017 Information technology 20 26 29 14 6 2 3 22 48 826
2017 Internal audit 13 23 37 19 3 0 5 23 38 63
2017 Evaluation 19 30 27 10 12 0 2 23 50 55
2017 Data sciences 24 32 20 10 9 5 0 20 59 58
2017 Policy 15 26 38 13 5 0 3 19 43 203
2017 Project management 25 29 28 10 5 1 2 15 56 594
2017 Other services to the public 16 20 26 16 10 5 7 29 41 341
2017 None of the above 21 23 25 12 10 3 6 24 48 1962
2014 Client contact centre 11 23 33 15 9 4 5 26 38 477
2014 Health care practitioners 15 17 33 17 8 4 5 28 36 500
2014 Federal regulators 11 38 27 15 2 5 2 19 52 43
2014 Compliance, inspection and enforcement 21 25 30 14 7 2 1 22 48 375
2014 Communications or public affairs 17 29 32 14 6 1 2 21 47 211
2014 Access to information and privacy 6 23 31 12 18 3 7 33 32 79
2014 Security 17 20 31 17 11 2 1 29 39 207
2014 Science and technology 33 29 23 8 5 1 1 13 63 1248
2014 Library services 13 29 29 7 11 7 5 20 47 60
2014 Legal services 7 21 28 21 16 5 3 40 30 58
2014 Administration and operations 16 21 32 16 10 2 3 28 38 2234
2014 Human resources 18 28 31 11 6 2 3 19 49 848
2014 Financial management 14 25 33 17 8 1 3 25 40 852
2014 Procurement 18 27 33 14 5 2 1 20 46 924
2014 Real property 29 26 27 12 4 1 2 16 56 448
2014 Materiel management 20 26 30 15 5 2 2 21 48 1011
2014 Information management 19 24 29 15 8 2 3 24 45 587
2014 Information technology 22 26 32 12 4 2 2 17 50 1017
2014 Internal audit 10 18 42 18 9 0 3 28 29 90
2014 Evaluation 14 17 38 22 8 1 0 30 31 64
2014 Other services to the public 17 23 28 16 8 4 5 26 44 645
2014 None of the above 21 23 29 12 8 3 4 22 47 2562
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 31 6 5 1 0 5 87 6 340
2017 Health care practitioners 72 14 6 3 3 0 3 88 6 403
2017 Federal regulators 75 15 6 0 4 0 0 90 4 26
2017 Compliance, inspection and enforcement 66 15 9 3 2 1 5 86 5 229
2017 Communications or public affairs 70 20 7 3 0 0 1 90 3 182
2017 Access to information and privacy 64 25 3 2 4 0 1 91 6 65
2017 Security 55 15 13 5 3 1 8 77 9 191
2017 Science and technology 62 16 8 6 4 1 4 82 10 932
2017 Library services 67 9 9 4 5 0 7 81 9 45
2017 Legal services 72 17 4 4 0 0 4 92 4 51
2017 Administration and operations 67 15 8 3 3 0 4 86 6 1693
2017 Human resources 68 18 5 4 3 0 2 88 7 682
2017 Financial management 67 15 5 4 4 0 4 86 9 808
2017 Procurement 63 20 6 4 3 0 3 86 8 772
2017 Real property 71 12 8 2 2 0 5 88 3 674
2017 Materiel management 61 17 10 4 3 1 5 83 7 808
2017 Information management 65 17 6 5 2 1 4 86 8 405
2017 Information technology 62 16 9 3 4 0 5 83 8 824
2017 Internal audit 70 18 6 3 2 0 2 90 4 62
2017 Evaluation 78 16 0 2 2 0 3 96 4 55
2017 Data sciences 61 15 11 2 3 0 7 82 5 58
2017 Policy 68 16 7 5 4 0 0 84 9 203
2017 Project management 65 17 7 5 3 0 3 84 8 599
2017 Other services to the public 72 12 8 1 3 1 4 88 4 349
2017 None of the above 66 15 9 2 2 1 6 86 4 1989
2014 Client contact centre 57 28 5 4 3 0 3 88 7 478
2014 Health care practitioners 76 11 4 2 4 0 3 89 7 501
2014 Federal regulators 64 14 5 6 6 2 3 82 13 44
2014 Compliance, inspection and enforcement 75 12 5 1 2 1 4 91 3 376
2014 Communications or public affairs 69 19 4 4 3 0 0 88 7 211
2014 Access to information and privacy 72 8 10 3 5 0 2 82 8 79
2014 Security 67 13 5 7 4 0 4 83 11 207
2014 Science and technology 63 17 7 4 5 0 4 84 9 1247
2014 Library services 65 12 9 2 7 0 7 82 9 59
2014 Legal services 80 12 5 3 0 0 0 91 3 59
2014 Administration and operations 69 15 5 4 3 0 4 88 7 2244
2014 Human resources 73 16 3 4 1 0 2 91 5 848
2014 Financial management 67 15 6 3 4 0 4 86 7 859
2014 Procurement 65 19 6 4 3 0 2 86 8 928
2014 Real property 69 17 5 2 2 0 5 91 3 449
2014 Materiel management 65 16 7 3 4 1 5 85 7 1017
2014 Information management 66 16 6 3 4 0 4 86 8 589
2014 Information technology 63 16 8 4 4 1 5 83 9 1018
2014 Internal audit 72 12 3 1 5 1 4 89 7 90
2014 Evaluation 69 18 5 5 5 0 0 86 9 64
2014 Other services to the public 71 15 6 1 2 0 5 91 3 648
2014 None of the above 70 14 5 2 2 1 6 89 5 2571

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 34 21 14 11 3 1 52 26 341
2017 Health care practitioners 18 32 16 16 15 2 0 51 32 402
2017 Federal regulators 51 24 15 3 0 3 3 80 3 26
2017 Compliance, inspection and enforcement 18 38 18 11 11 2 1 58 23 228
2017 Communications or public affairs 37 33 14 5 3 4 4 76 9 182
2017 Access to information and privacy 18 37 9 17 14 3 2 58 33 65
2017 Security 25 36 15 11 8 3 2 64 20 191
2017 Science and technology 21 33 17 13 11 4 2 57 26 932
2017 Library services 22 41 17 7 4 4 5 69 12 45
2017 Legal services 30 22 4 18 11 7 8 61 34 51
2017 Administration and operations 24 35 14 11 10 4 1 62 22 1692
2017 Human resources 27 35 13 10 7 4 3 67 19 685
2017 Financial management 26 31 17 11 9 3 3 60 22 808
2017 Procurement 23 34 21 11 8 2 2 59 19 772
2017 Real property 17 31 21 13 14 3 1 50 28 672
2017 Materiel management 27 32 18 9 10 3 1 61 20 807
2017 Information management 29 33 16 9 6 4 3 67 16 405
2017 Information technology 26 35 16 10 8 3 2 65 18 824
2017 Internal audit 32 38 9 6 10 3 1 73 18 63
2017 Evaluation 38 29 12 12 8 0 1 69 20 56
2017 Data sciences 24 30 20 7 9 9 2 60 18 58
2017 Policy 28 31 14 10 5 4 7 67 17 203
2017 Project management 28 34 17 8 7 4 2 66 16 597
2017 Other services to the public 17 30 19 17 15 1 1 48 33 348
2017 None of the above 18 31 19 13 15 2 2 51 29 1986
2014 Client contact centre 16 35 23 14 10 1 1 52 24 479
2014 Health care practitioners 20 32 16 15 13 3 1 54 29 502
2014 Federal regulators 36 21 20 18 2 2 0 59 20 44
2014 Compliance, inspection and enforcement 30 33 12 10 12 2 1 64 23 375
2014 Communications or public affairs 30 33 10 13 8 2 4 67 22 211
2014 Access to information and privacy 24 30 18 8 8 8 5 62 18 79
2014 Security 26 36 17 11 7 2 1 64 19 207
2014 Science and technology 22 33 17 11 10 4 2 59 23 1246
2014 Library services 20 25 28 11 10 5 2 48 22 60
2014 Legal services 34 29 10 8 10 7 2 69 20 59
2014 Administration and operations 26 33 14 12 11 3 1 61 24 2241
2014 Human resources 30 31 14 10 8 3 3 65 19 849
2014 Financial management 23 32 16 14 10 2 2 58 25 859
2014 Procurement 23 33 18 12 10 3 1 59 22 928
2014 Real property 24 35 16 12 11 2 1 60 24 449
2014 Materiel management 24 33 16 11 12 3 1 59 24 1016
2014 Information management 28 33 18 10 7 3 2 64 18 588
2014 Information technology 25 35 18 9 7 3 3 64 17 1018
2014 Internal audit 43 22 9 8 12 5 1 70 21 90
2014 Evaluation 22 38 11 21 3 3 2 63 25 64
2014 Other services to the public 19 31 18 15 16 1 1 51 31 648
2014 None of the above 20 31 18 14 13 2 1 53 29 2567

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 41 15 9 6 1 0 71 15 340
2017 Health care practitioners 30 34 10 13 13 0 0 64 26 403
2017 Federal regulators 51 25 15 0 9 0 0 76 9 25
2017 Compliance, inspection and enforcement 31 36 9 11 13 0 0 67 24 229
2017 Communications or public affairs 52 31 6 6 4 1 1 84 10 182
2017 Access to information and privacy 26 37 11 14 13 0 0 63 27 65
2017 Security 38 31 11 11 9 1 0 70 19 191
2017 Science and technology 35 34 10 12 8 1 0 70 20 931
2017 Library services 46 33 6 11 2 0 2 81 13 45
2017 Legal services 48 19 4 16 9 4 0 70 26 51
2017 Administration and operations 36 31 11 12 10 1 0 67 22 1690
2017 Human resources 42 35 6 10 6 0 0 78 16 684
2017 Financial management 36 31 11 11 10 0 0 68 21 808
2017 Procurement 36 34 13 10 6 0 0 70 17 773
2017 Real property 28 32 15 11 13 0 0 61 24 671
2017 Materiel management 36 34 10 9 10 1 0 71 19 808
2017 Information management 41 29 10 10 8 1 1 72 18 405
2017 Information technology 38 34 12 10 7 0 0 72 16 826
2017 Internal audit 48 33 7 3 9 0 0 80 12 63
2017 Evaluation 48 24 11 7 9 1 0 72 17 56
2017 Data sciences 39 26 15 10 11 0 0 64 21 58
2017 Policy 55 21 11 7 5 1 0 77 12 203
2017 Project management 43 32 9 9 7 1 0 75 16 598
2017 Other services to the public 27 31 15 14 12 0 0 58 27 349
2017 None of the above 28 31 13 13 13 0 1 60 27 1985
2014 Client contact centre 27 40 16 7 9 0 0 68 16 476
2014 Health care practitioners 32 32 10 14 11 0 0 65 25 502
2014 Federal regulators 29 37 10 19 5 0 0 66 24 44
2014 Compliance, inspection and enforcement 38 28 12 10 9 1 1 68 20 374
2014 Communications or public affairs 43 31 7 11 6 0 1 75 18 211
2014 Access to information and privacy 42 37 6 8 5 1 0 81 13 78
2014 Security 36 40 10 9 4 0 0 76 14 207
2014 Science and technology 33 36 10 11 9 1 0 69 20 1246
2014 Library services 37 25 18 7 10 2 1 63 18 60
2014 Legal services 42 20 8 15 10 2 2 65 26 59
2014 Administration and operations 34 31 10 13 11 0 0 65 25 2245
2014 Human resources 43 31 8 9 7 1 0 75 17 849
2014 Financial management 33 31 9 15 10 1 0 65 25 856
2014 Procurement 35 35 11 10 8 1 0 71 19 928
2014 Real property 33 32 13 9 13 1 0 66 22 449
2014 Materiel management 33 32 11 10 12 1 0 66 23 1017
2014 Information management 36 32 10 13 7 1 0 69 21 588
2014 Information technology 36 33 13 10 6 1 0 70 17 1016
2014 Internal audit 42 29 9 8 10 0 2 73 18 90
2014 Evaluation 34 28 17 7 14 0 0 63 21 64
2014 Other services to the public 26 31 13 13 17 0 0 57 30 648
2014 None of the above 28 30 12 14 15 1 0 59 29 2568

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 41 21 11 7 1 0 60 18 341
2017 Health care practitioners 24 39 12 15 8 1 0 64 24 403
2017 Federal regulators 40 28 13 5 14 0 0 69 19 26
2017 Compliance, inspection and enforcement 20 37 16 13 13 0 1 58 26 229
2017 Communications or public affairs 39 37 8 8 5 1 2 78 13 181
2017 Access to information and privacy 9 41 18 9 19 3 0 52 29 65
2017 Security 22 37 12 16 9 2 2 62 26 191
2017 Science and technology 26 37 15 14 7 1 1 64 21 932
2017 Library services 29 41 8 9 7 0 6 74 17 45
2017 Legal services 36 26 8 21 6 2 2 64 28 51
2017 Administration and operations 24 35 14 14 10 2 2 60 25 1689
2017 Human resources 31 42 8 12 5 1 0 75 17 684
2017 Financial management 25 32 16 14 11 1 1 58 26 807
2017 Procurement 20 35 20 15 9 1 1 56 24 772
2017 Real property 18 31 16 18 15 1 1 51 33 671
2017 Materiel management 17 37 15 14 14 1 1 55 29 808
2017 Information management 24 33 15 16 9 2 2 59 26 402
2017 Information technology 24 35 17 14 8 1 1 60 23 825
2017 Internal audit 25 40 15 12 7 0 0 66 20 63
2017 Evaluation 28 40 7 12 13 0 0 68 25 56
2017 Data sciences 32 29 23 7 8 0 2 62 15 58
2017 Policy 42 30 9 9 7 2 1 75 16 203
2017 Project management 25 40 14 12 7 1 1 66 20 598
2017 Other services to the public 16 29 14 21 18 1 1 46 39 349
2017 None of the above 17 30 17 18 15 1 2 48 34 1986
2014 Client contact centre 15 40 21 14 7 1 2 56 22 478
2014 Health care practitioners 25 44 9 14 7 1 0 70 21 501
2014 Federal regulators 27 37 10 9 11 4 2 69 20 44
2014 Compliance, inspection and enforcement 24 32 12 15 14 1 2 58 30 376
2014 Communications or public affairs 29 40 10 12 3 2 2 73 17 211
2014 Access to information and privacy 21 46 13 11 7 1 1 69 18 79
2014 Security 22 38 14 16 5 1 4 63 22 207
2014 Science and technology 26 41 13 12 6 1 1 68 18 1247
2014 Library services 25 34 13 10 8 8 2 65 20 60
2014 Legal services 34 27 10 17 9 2 2 63 27 59
2014 Administration and operations 20 37 15 15 9 2 2 59 26 2244
2014 Human resources 31 41 10 12 5 1 1 74 16 849
2014 Financial management 20 39 14 17 7 1 1 61 25 859
2014 Procurement 13 38 21 17 9 2 1 52 27 928
2014 Real property 17 36 19 18 9 0 1 54 27 449
2014 Materiel management 16 34 18 17 12 1 1 52 30 1017
2014 Information management 18 38 14 18 9 2 1 58 28 589
2014 Information technology 21 38 15 14 7 2 2 62 22 1017
2014 Internal audit 22 32 10 21 12 0 2 56 34 90
2014 Evaluation 14 36 10 26 10 2 2 52 38 64
2014 Other services to the public 19 32 14 20 13 1 1 52 33 649
2014 None of the above 16 38 14 18 11 2 2 56 29 2571

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 35 18 16 8 6 1 55 26 340
2017 Health care practitioners 22 28 18 13 8 10 1 56 24 402
2017 Federal regulators 40 18 20 0 14 8 0 63 15 26
2017 Compliance, inspection and enforcement 21 28 18 17 12 5 0 51 30 229
2017 Communications or public affairs 36 28 12 6 6 10 3 73 13 181
2017 Access to information and privacy 14 33 14 17 12 9 0 52 32 66
2017 Security 19 31 17 13 9 9 2 57 24 191
2017 Science and technology 25 29 15 13 9 9 1 60 24 934
2017 Library services 32 21 15 9 4 11 9 65 16 45
2017 Legal services 24 28 13 20 2 10 4 60 25 51
2017 Administration and operations 24 27 14 14 12 8 3 57 28 1692
2017 Human resources 28 35 10 12 8 5 0 68 22 686
2017 Financial management 25 27 15 14 12 6 1 55 29 809
2017 Procurement 21 29 19 16 10 5 1 52 27 772
2017 Real property 14 27 17 16 19 6 0 45 38 672
2017 Materiel management 18 27 18 13 14 10 1 50 30 805
2017 Information management 24 27 14 12 11 10 3 58 26 405
2017 Information technology 23 28 18 12 10 8 2 56 24 826
2017 Internal audit 23 39 9 11 10 8 0 67 23 63
2017 Evaluation 32 21 12 12 13 10 0 59 28 56
2017 Data sciences 27 27 8 9 9 17 2 67 22 58
2017 Policy 30 27 10 13 10 8 2 64 25 203
2017 Project management 29 29 15 12 9 5 1 62 22 597
2017 Other services to the public 15 29 17 16 19 4 0 45 37 349
2017 None of the above 15 24 20 17 16 6 2 43 36 1987
2014 Client contact centre 12 32 20 19 11 5 1 46 33 479
2014 Health care practitioners 21 33 14 12 9 10 1 61 23 501
2014 Federal regulators 21 23 25 7 14 8 3 49 23 44
2014 Compliance, inspection and enforcement 23 27 12 14 17 4 2 53 34 376
2014 Communications or public affairs 29 27 14 11 7 10 3 64 20 211
2014 Access to information and privacy 20 33 10 18 9 8 3 58 30 79
2014 Security 22 29 19 18 5 4 4 55 25 207
2014 Science and technology 27 33 13 11 8 7 1 65 21 1247
2014 Library services 27 22 15 15 3 14 3 59 23 60
2014 Legal services 31 17 9 21 10 10 2 54 36 59
2014 Administration and operations 22 28 17 13 12 6 2 54 27 2244
2014 Human resources 33 30 13 10 8 5 1 67 19 848
2014 Financial management 22 28 15 17 10 6 2 54 29 859
2014 Procurement 17 26 23 15 12 5 2 46 30 928
2014 Real property 19 34 18 15 11 4 1 55 27 449
2014 Materiel management 18 26 18 16 14 5 2 48 33 1017
2014 Information management 21 28 16 13 11 8 1 55 27 588
2014 Information technology 21 28 19 13 10 7 3 54 25 1018
2014 Internal audit 30 26 12 10 15 3 4 60 26 90
2014 Evaluation 21 31 14 16 4 14 0 60 24 64
2014 Other services to the public 15 24 17 19 21 3 1 41 41 649
2014 None of the above 15 28 16 17 17 6 2 46 37 2570

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 26 24 20 13 6 2 38 36 340
2017 Health care practitioners 8 18 16 23 22 12 0 30 51 401
2017 Federal regulators 27 17 28 8 8 12 0 49 19 26
2017 Compliance, inspection and enforcement 9 25 17 20 20 8 1 37 44 229
2017 Communications or public affairs 15 23 20 14 8 17 3 48 27 181
2017 Access to information and privacy 4 25 20 16 22 9 3 34 44 66
2017 Security 12 26 22 18 13 8 1 41 34 191
2017 Science and technology 8 21 20 20 18 12 2 33 44 932
2017 Library services 9 22 29 12 7 11 11 40 23 45
2017 Legal services 18 7 4 25 14 18 13 37 57 51
2017 Administration and operations 11 21 18 20 16 13 2 37 42 1691
2017 Human resources 12 25 18 19 12 12 2 42 37 685
2017 Financial management 11 20 20 19 15 12 3 36 40 809
2017 Procurement 9 20 23 20 17 9 2 33 41 771
2017 Real property 9 19 21 22 22 6 1 30 48 671
2017 Materiel management 8 19 19 20 20 12 2 31 46 808
2017 Information management 12 20 19 17 14 15 3 38 38 405
2017 Information technology 10 24 19 17 15 13 2 40 38 826
2017 Internal audit 10 26 12 15 12 24 2 48 36 63
2017 Evaluation 12 25 17 21 21 5 0 38 44 56
2017 Data sciences 8 17 15 22 19 19 0 30 51 58
2017 Policy 13 19 18 18 8 19 6 42 35 203
2017 Project management 11 23 22 20 13 9 2 38 37 598
2017 Other services to the public 9 16 15 25 29 6 1 26 58 348
2017 None of the above 7 17 20 23 25 7 2 26 52 1989
2014 Client contact centre 7 24 22 24 16 5 2 33 43 478
2014 Health care practitioners 6 20 18 26 18 11 1 30 49 501
2014 Federal regulators 12 16 18 23 19 11 2 32 47 44
2014 Compliance, inspection and enforcement 10 25 14 20 23 7 1 38 47 376
2014 Communications or public affairs 11 20 18 20 15 11 4 37 42 211
2014 Access to information and privacy 11 25 14 25 15 9 0 40 44 79
2014 Security 10 27 20 21 11 7 5 42 36 207
2014 Science and technology 7 20 19 22 19 11 1 31 47 1247
2014 Library services 9 13 25 20 13 17 3 27 42 60
2014 Legal services 15 19 12 22 10 16 5 44 41 59
2014 Administration and operations 10 22 19 19 19 9 2 36 43 2243
2014 Human resources 12 25 17 18 14 12 2 43 37 849
2014 Financial management 9 18 21 23 16 10 2 31 45 859
2014 Procurement 6 19 24 22 20 8 1 27 46 927
2014 Real property 10 20 26 21 18 5 1 32 41 448
2014 Materiel management 7 17 21 23 22 8 2 26 51 1017
2014 Information management 9 22 21 20 15 10 1 36 40 588
2014 Information technology 9 20 21 21 17 10 1 33 44 1018
2014 Internal audit 12 20 14 19 21 12 1 37 47 90
2014 Evaluation 3 19 19 29 24 6 0 23 56 64
2014 Other services to the public 9 17 17 23 29 5 1 27 55 649
2014 None of the above 7 18 18 22 26 7 1 28 53 2570

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 50 13 7 3 0 0 77 9 339
2017 Health care practitioners 31 44 9 11 5 0 0 75 16 402
2017 Federal regulators 58 18 11 4 8 0 0 77 12 26
2017 Compliance, inspection and enforcement 29 46 12 8 5 0 0 75 13 227
2017 Communications or public affairs 57 33 5 3 1 0 0 90 5 181
2017 Access to information and privacy 22 53 6 8 11 0 0 75 19 66
2017 Security 40 41 9 8 3 0 0 80 10 191
2017 Science and technology 36 42 10 7 4 0 0 78 11 930
2017 Library services 42 48 4 6 0 0 0 89 6 43
2017 Legal services 48 35 8 9 0 0 0 83 9 51
2017 Administration and operations 37 40 9 8 5 0 0 77 13 1687
2017 Human resources 46 40 5 6 2 0 0 86 9 686
2017 Financial management 37 39 10 10 5 0 0 76 15 808
2017 Procurement 32 47 12 7 3 0 0 78 10 768
2017 Real property 23 42 14 12 9 0 0 66 20 670
2017 Materiel management 31 44 11 9 5 0 0 75 14 805
2017 Information management 42 37 11 5 4 1 0 80 9 405
2017 Information technology 39 43 9 5 4 0 0 82 9 824
2017 Internal audit 52 34 7 3 3 0 0 86 6 63
2017 Evaluation 46 31 11 7 4 0 0 78 11 56
2017 Data sciences 50 35 9 4 2 0 0 84 7 58
2017 Policy 60 26 8 3 3 0 0 86 6 203
2017 Project management 45 38 10 6 2 0 0 83 7 598
2017 Other services to the public 20 43 12 16 9 0 0 63 25 347
2017 None of the above 23 39 17 13 8 0 1 62 21 1985
2014 Client contact centre 23 50 12 10 5 0 0 74 14 478
2014 Health care practitioners 33 44 9 10 4 0 0 77 14 501
2014 Federal regulators 40 37 10 11 0 2 0 78 11 43
2014 Compliance, inspection and enforcement 31 39 12 10 7 0 0 71 17 375
2014 Communications or public affairs 40 44 8 6 2 0 0 84 8 211
2014 Access to information and privacy 40 40 9 8 3 0 0 80 10 79
2014 Security 33 48 10 7 2 0 0 82 9 206
2014 Science and technology 33 44 12 7 4 0 0 78 10 1247
2014 Library services 38 39 12 8 3 0 0 77 11 60
2014 Legal services 49 32 7 8 2 0 2 83 10 59
2014 Administration and operations 32 41 11 11 5 0 0 74 16 2241
2014 Human resources 40 42 7 8 3 0 0 82 11 846
2014 Financial management 34 44 10 8 4 0 0 78 12 857
2014 Procurement 29 47 12 8 4 0 0 76 12 928
2014 Real property 29 41 14 11 5 0 0 70 16 448
2014 Materiel management 32 39 12 12 5 0 0 71 17 1015
2014 Information management 35 42 9 10 4 0 0 77 14 589
2014 Information technology 34 42 13 6 4 0 0 77 10 1016
2014 Internal audit 45 34 11 8 2 0 0 79 10 90
2014 Evaluation 27 53 7 9 3 0 0 80 13 64
2014 Other services to the public 19 43 15 14 9 0 0 62 23 649
2014 None of the above 23 41 16 13 7 0 0 64 20 2570
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 46 16 8 5 2 0 70 14 341
2017 Health care practitioners 31 30 19 10 9 0 1 62 19 403
2017 Federal regulators 55 26 10 8 0 0 0 82 8 26
2017 Compliance, inspection and enforcement 31 35 16 8 9 0 1 67 17 227
2017 Communications or public affairs 41 39 10 4 6 0 0 80 10 182
2017 Access to information and privacy 39 33 12 6 9 0 0 72 15 66
2017 Security 33 42 9 12 4 0 0 75 16 190
2017 Science and technology 31 39 14 10 5 0 0 70 16 934
2017 Library services 33 39 11 2 8 0 6 77 11 45
2017 Legal services 45 27 12 14 2 0 0 73 16 50
2017 Administration and operations 39 33 12 9 7 0 1 72 16 1695
2017 Human resources 35 39 8 10 6 1 0 75 17 686
2017 Financial management 37 34 13 8 6 1 0 72 15 809
2017 Procurement 32 38 16 8 6 0 0 70 13 771
2017 Real property 29 39 15 9 8 0 0 68 17 673
2017 Materiel management 32 39 13 9 6 0 0 71 15 806
2017 Information management 40 33 14 7 5 0 1 73 12 405
2017 Information technology 36 34 13 9 7 0 1 71 17 825
2017 Internal audit 39 33 10 9 7 2 0 73 17 63
2017 Evaluation 41 36 11 9 4 0 0 76 12 56
2017 Data sciences 34 33 12 3 13 4 2 71 17 58
2017 Policy 44 35 10 9 2 0 1 79 11 204
2017 Project management 37 37 12 8 5 0 0 75 13 598
2017 Other services to the public 29 34 17 9 10 0 0 63 20 347
2017 None of the above 27 36 19 9 8 0 1 64 17 1991
2014 Client contact centre 24 43 16 9 7 0 1 67 16 478
2014 Health care practitioners 32 37 11 11 8 1 0 70 19 501
2014 Federal regulators 33 42 9 11 5 0 0 75 16 43
2014 Compliance, inspection and enforcement 32 37 12 9 7 1 0 70 17 376
2014 Communications or public affairs 39 35 9 10 6 0 1 75 17 211
2014 Access to information and privacy 48 33 4 8 6 0 0 82 14 79
2014 Security 38 37 7 10 8 0 0 75 17 207
2014 Science and technology 28 38 15 12 6 0 0 67 18 1247
2014 Library services 44 17 13 15 10 0 0 62 25 60
2014 Legal services 48 30 9 8 3 2 0 80 11 59
2014 Administration and operations 37 34 13 9 6 0 0 72 15 2246
2014 Human resources 40 33 9 10 7 1 0 73 18 849
2014 Financial management 37 34 12 10 6 0 0 71 16 859
2014 Procurement 29 38 17 9 7 0 0 68 16 928
2014 Real property 31 41 14 9 6 0 0 72 15 449
2014 Materiel management 31 37 15 9 8 1 0 68 17 1016
2014 Information management 36 38 12 8 5 0 1 75 13 588
2014 Information technology 33 36 16 8 7 0 0 68 16 1018
2014 Internal audit 34 41 7 11 6 0 1 76 17 90
2014 Evaluation 34 36 7 14 8 0 0 71 22 64
2014 Other services to the public 27 38 16 9 9 0 1 66 18 647
2014 None of the above 27 37 16 10 9 1 0 64 19 2570

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 45 18 5 4 2 1 72 9 341
2017 Health care practitioners 35 31 14 10 6 3 1 68 17 403
2017 Federal regulators 52 29 13 5 0 0 0 82 5 26
2017 Compliance, inspection and enforcement 33 36 12 9 6 2 2 72 16 227
2017 Communications or public affairs 52 29 11 4 3 1 0 82 7 182
2017 Access to information and privacy 47 27 17 0 6 2 2 76 6 66
2017 Security 40 34 15 4 7 0 0 74 11 191
2017 Science and technology 41 31 13 9 5 1 1 73 14 934
2017 Library services 47 32 7 9 2 4 0 82 11 45
2017 Legal services 51 31 8 6 2 0 2 84 8 50
2017 Administration and operations 43 28 13 7 6 2 1 74 13 1692
2017 Human resources 43 33 10 6 4 3 1 79 10 686
2017 Financial management 43 31 13 6 6 1 0 75 12 809
2017 Procurement 40 35 13 6 4 1 0 76 10 771
2017 Real property 31 34 17 8 8 1 0 67 16 672
2017 Materiel management 38 33 15 8 5 1 0 72 13 807
2017 Information management 46 29 12 7 4 1 1 77 11 405
2017 Information technology 40 32 14 8 4 1 1 73 12 824
2017 Internal audit 45 30 12 9 3 1 0 76 12 63
2017 Evaluation 50 28 10 5 5 0 2 79 11 56
2017 Data sciences 50 32 3 7 8 0 0 82 14 58
2017 Policy 56 30 6 5 1 1 0 87 7 204
2017 Project management 47 31 11 5 3 2 0 80 9 598
2017 Other services to the public 31 32 16 10 10 1 1 63 21 347
2017 None of the above 31 32 16 9 8 2 1 65 18 1992
2014 Client contact centre 25 40 20 8 5 2 1 66 13 479
2014 Health care practitioners 35 34 13 9 7 2 0 71 16 502
2014 Federal regulators 35 37 15 6 5 0 2 73 12 44
2014 Compliance, inspection and enforcement 38 36 10 7 5 1 1 76 13 376
2014 Communications or public affairs 42 32 11 6 6 2 0 76 13 211
2014 Access to information and privacy 48 31 11 6 4 0 0 79 10 79
2014 Security 39 30 16 8 5 1 0 70 14 207
2014 Science and technology 37 36 12 9 5 1 1 74 14 1246
2014 Library services 46 24 14 11 2 3 0 73 13 60
2014 Legal services 50 27 10 8 2 3 0 80 10 59
2014 Administration and operations 42 31 11 8 6 1 1 74 14 2245
2014 Human resources 44 29 11 9 5 2 1 75 14 849
2014 Financial management 40 31 14 8 5 2 0 73 13 859
2014 Procurement 34 37 16 6 5 2 1 72 12 927
2014 Real property 33 37 15 9 5 1 0 71 14 448
2014 Materiel management 38 31 15 8 7 1 1 70 15 1016
2014 Information management 41 31 14 7 5 1 1 74 12 587
2014 Information technology 37 32 16 7 5 1 1 71 12 1018
2014 Internal audit 44 30 10 5 8 2 1 76 13 90
2014 Evaluation 40 26 11 16 4 3 0 68 21 64
2014 Other services to the public 31 32 15 11 10 1 0 64 21 648
2014 None of the above 31 32 16 10 9 1 1 65 19 2571

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 46 11 11 4 1 0 74 15 341
2017 Health care practitioners 35 32 12 12 7 1 1 68 20 403
2017 Federal regulators 49 25 21 0 0 0 5 78 0 26
2017 Compliance, inspection and enforcement 34 35 12 8 9 1 0 70 17 227
2017 Communications or public affairs 47 33 10 4 5 1 0 81 9 182
2017 Access to information and privacy 40 37 11 3 6 2 2 79 9 66
2017 Security 40 31 13 10 5 0 0 72 16 191
2017 Science and technology 38 33 12 9 6 1 0 72 15 934
2017 Library services 40 28 13 15 4 0 0 67 19 45
2017 Legal services 48 35 6 8 2 2 0 84 10 50
2017 Administration and operations 42 29 11 10 6 1 1 72 17 1693
2017 Human resources 44 36 9 7 4 0 0 80 11 686
2017 Financial management 42 32 10 8 8 0 0 74 16 808
2017 Procurement 39 37 11 7 5 1 0 77 13 773
2017 Real property 32 37 12 10 9 0 0 69 19 673
2017 Materiel management 36 35 13 9 7 0 0 71 15 806
2017 Information management 46 28 11 10 3 0 1 75 14 405
2017 Information technology 38 34 12 10 5 0 0 73 15 824
2017 Internal audit 42 31 9 12 6 0 0 73 18 63
2017 Evaluation 50 29 9 10 2 0 0 79 12 56
2017 Data sciences 48 30 7 8 6 0 0 79 14 58
2017 Policy 48 33 8 7 3 0 1 82 10 204
2017 Project management 43 33 10 10 4 1 0 76 14 597
2017 Other services to the public 32 34 15 10 9 0 0 66 19 348
2017 None of the above 31 35 15 10 9 0 1 66 19 1987
2014 Client contact centre 24 42 19 8 7 0 0 66 15 478
2014 Health care practitioners 33 37 10 10 9 1 0 71 19 500
2014 Federal regulators 37 39 10 4 9 0 0 77 13 44
2014 Compliance, inspection and enforcement 37 33 13 8 8 1 0 70 17 376
2014 Communications or public affairs 37 37 8 10 9 0 0 73 19 211
2014 Access to information and privacy 49 29 8 8 5 0 1 79 13 79
2014 Security 37 35 12 10 6 0 0 72 16 207
2014 Science and technology 35 37 11 10 6 1 0 72 17 1247
2014 Library services 47 23 12 11 6 0 0 71 18 60
2014 Legal services 40 46 4 3 5 2 2 88 8 59
2014 Administration and operations 39 32 11 10 7 0 0 72 17 2246
2014 Human resources 44 31 9 10 6 1 0 75 16 848
2014 Financial management 39 31 10 11 8 0 0 71 19 859
2014 Procurement 33 37 15 10 6 0 0 69 16 927
2014 Real property 31 37 14 9 7 1 0 69 17 449
2014 Materiel management 35 35 12 10 8 1 0 70 18 1017
2014 Information management 42 31 12 9 5 1 0 73 14 589
2014 Information technology 35 34 13 11 7 0 0 69 18 1017
2014 Internal audit 39 33 9 10 8 0 1 73 18 90
2014 Evaluation 35 31 14 15 5 0 0 66 20 64
2014 Other services to the public 31 34 13 12 9 0 0 65 21 649
2014 None of the above 30 34 14 11 10 1 1 65 21 2570

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 30 5 2 2 1 1 92 3 340
2017 Health care practitioners 76 13 3 2 3 0 3 92 5 402
2017 Federal regulators 84 3 6 4 3 0 0 87 7 26
2017 Compliance, inspection and enforcement 75 12 4 0 1 1 6 94 1 227
2017 Communications or public affairs 78 13 5 2 1 0 1 92 3 182
2017 Access to information and privacy 81 10 5 1 3 0 0 91 4 66
2017 Security 69 16 5 0 3 0 6 90 4 190
2017 Science and technology 75 12 4 3 2 0 4 90 5 931
2017 Library services 82 7 5 4 2 0 0 89 6 45
2017 Legal services 87 9 2 0 0 0 2 98 0 50
2017 Administration and operations 76 12 5 2 2 0 3 92 4 1692
2017 Human resources 81 11 2 2 3 0 1 93 5 685
2017 Financial management 76 12 4 2 2 0 2 91 5 809
2017 Procurement 72 17 4 2 3 0 2 91 5 769
2017 Real property 75 14 5 1 1 0 4 93 2 671
2017 Materiel management 69 16 7 2 3 0 4 89 5 806
2017 Information management 77 10 4 2 3 1 3 90 6 404
2017 Information technology 71 15 5 1 4 0 3 89 5 825
2017 Internal audit 81 12 4 1 2 0 0 93 3 63
2017 Evaluation 83 12 0 2 2 0 2 96 4 56
2017 Data sciences 71 13 3 2 2 0 8 93 4 58
2017 Policy 78 11 6 2 2 0 1 90 4 204
2017 Project management 74 13 4 3 2 0 3 90 6 598
2017 Other services to the public 75 14 5 1 2 0 2 91 4 348
2017 None of the above 70 15 7 1 2 1 4 90 3 1978
2014 Client contact centre 63 28 4 2 3 0 1 91 5 479
2014 Health care practitioners 76 13 3 2 3 0 3 91 6 502
2014 Federal regulators 63 16 5 0 11 0 5 83 11 44
2014 Compliance, inspection and enforcement 77 11 4 1 1 1 5 93 2 375
2014 Communications or public affairs 75 14 6 4 1 0 0 89 5 211
2014 Access to information and privacy 79 11 3 1 1 0 4 94 3 79
2014 Security 74 15 6 1 2 0 4 92 3 207
2014 Science and technology 71 15 5 2 3 0 4 90 5 1246
2014 Library services 73 8 7 3 7 0 2 83 10 60
2014 Legal services 84 13 2 0 0 2 0 98 0 59
2014 Administration and operations 75 13 4 2 3 0 3 91 5 2243
2014 Human resources 80 11 4 2 1 0 2 93 3 848
2014 Financial management 76 12 4 2 3 0 3 90 6 858
2014 Procurement 72 17 5 2 3 0 2 91 4 928
2014 Real property 73 15 4 1 2 1 5 93 3 448
2014 Materiel management 71 15 5 2 3 1 3 89 5 1017
2014 Information management 73 13 5 2 4 0 3 89 6 588
2014 Information technology 70 14 5 2 3 0 5 89 6 1017
2014 Internal audit 78 9 2 2 2 1 6 93 5 90
2014 Evaluation 77 9 5 0 6 0 3 89 6 64
2014 Other services to the public 73 15 4 1 2 0 5 93 3 648
2014 None of the above 73 13 5 2 2 0 5 90 4 2569

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 30 13 6 8 3 10 69 17 339
2017 Health care practitioners 35 18 11 8 11 5 11 64 23 401
2017 Federal regulators 59 27 14 0 0 0 0 86 0 26
2017 Compliance, inspection and enforcement 49 26 10 3 5 4 3 81 9 227
2017 Communications or public affairs 50 23 7 6 4 6 4 81 12 182
2017 Access to information and privacy 56 27 2 3 3 3 6 92 7 66
2017 Security 49 25 10 3 4 1 8 81 8 190
2017 Science and technology 51 25 5 5 5 3 4 83 11 931
2017 Library services 48 14 7 9 4 4 13 75 16 44
2017 Legal services 60 27 0 6 0 4 3 94 6 50
2017 Administration and operations 47 22 9 5 6 4 7 78 12 1689
2017 Human resources 60 24 5 4 3 2 3 88 7 683
2017 Financial management 50 24 8 6 5 3 3 79 13 806
2017 Procurement 44 26 12 6 5 3 4 75 12 771
2017 Real property 38 29 11 3 8 4 7 76 12 672
2017 Materiel management 41 30 9 6 6 4 5 77 13 805
2017 Information management 47 23 11 5 5 4 4 78 10 401
2017 Information technology 47 28 9 4 4 3 5 81 9 824
2017 Internal audit 49 28 4 6 4 7 1 84 11 62
2017 Evaluation 53 19 5 3 9 5 5 81 14 55
2017 Data sciences 49 12 8 7 13 2 9 69 23 57
2017 Policy 47 21 8 8 5 3 8 76 15 204
2017 Project management 52 26 7 4 4 2 3 83 9 598
2017 Other services to the public 33 21 15 5 11 2 13 63 19 349
2017 None of the above 33 22 15 5 10 3 12 65 17 1989
2014 Client contact centre 25 30 12 10 9 3 12 64 22 479
2014 Health care practitioners 35 20 8 9 13 4 10 64 26 501
2014 Federal regulators 60 18 3 6 3 2 7 86 10 44
2014 Compliance, inspection and enforcement 44 29 10 4 6 2 5 79 11 376
2014 Communications or public affairs 42 29 8 5 8 2 7 77 14 211
2014 Access to information and privacy 58 23 5 4 3 3 4 87 7 79
2014 Security 44 25 9 4 8 2 9 77 13 207
2014 Science and technology 47 28 8 5 6 2 5 80 11 1246
2014 Library services 42 24 11 5 2 8 9 79 8 60
2014 Legal services 59 16 5 9 7 2 3 78 16 58
2014 Administration and operations 44 22 10 5 6 3 9 75 13 2245
2014 Human resources 58 23 7 4 3 2 4 86 7 848
2014 Financial management 46 25 8 6 6 4 6 78 13 859
2014 Procurement 41 27 12 6 6 3 5 74 13 927
2014 Real property 44 25 12 6 5 3 5 75 13 449
2014 Materiel management 42 24 12 5 9 2 6 72 15 1016
2014 Information management 48 21 14 4 5 3 6 76 9 588
2014 Information technology 44 28 9 4 6 3 6 79 11 1018
2014 Internal audit 48 25 10 3 7 4 3 79 11 90
2014 Evaluation 47 32 6 8 3 1 2 82 12 64
2014 Other services to the public 28 21 16 6 11 2 16 60 21 649
2014 None of the above 29 21 13 6 13 4 12 61 23 2571

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 39 13 6 6 2 0 75 11 338
2017 Health care practitioners 44 30 8 8 8 1 1 75 16 402
2017 Federal regulators 59 35 6 0 0 0 0 94 0 25
2017 Compliance, inspection and enforcement 49 31 8 6 4 0 2 82 10 227
2017 Communications or public affairs 63 23 5 4 5 0 0 86 9 182
2017 Access to information and privacy 59 26 5 1 8 2 0 86 9 66
2017 Security 51 32 10 2 4 1 0 84 6 190
2017 Science and technology 50 31 7 7 4 1 0 83 11 930
2017 Library services 50 24 16 6 4 0 0 74 11 44
2017 Legal services 50 40 6 2 2 0 0 91 3 50
2017 Administration and operations 54 25 8 5 5 1 0 81 11 1687
2017 Human resources 58 26 6 5 4 1 0 85 9 682
2017 Financial management 53 26 9 5 6 1 0 80 11 806
2017 Procurement 48 31 11 4 4 1 1 81 8 770
2017 Real property 44 34 9 6 6 0 0 78 13 671
2017 Materiel management 48 31 10 6 4 1 0 80 10 807
2017 Information management 58 25 8 4 4 1 0 84 7 402
2017 Information technology 51 29 9 6 4 1 1 81 10 824
2017 Internal audit 55 29 9 5 3 0 0 83 8 62
2017 Evaluation 56 25 7 7 3 0 2 82 11 55
2017 Data sciences 50 26 10 0 13 2 0 77 13 58
2017 Policy 64 21 6 5 3 0 0 85 9 204
2017 Project management 53 29 10 4 3 1 0 83 7 597
2017 Other services to the public 42 29 11 7 10 0 0 71 18 349
2017 None of the above 42 32 10 8 7 1 1 75 15 1988

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 37 11 7 7 2 0 74 15 340
2017 Health care practitioners 47 24 13 4 7 3 1 74 12 402
2017 Federal regulators 60 27 9 0 0 0 3 91 0 26
2017 Compliance, inspection and enforcement 48 24 13 5 5 3 0 75 11 227
2017 Communications or public affairs 61 23 9 2 5 1 0 85 7 182
2017 Access to information and privacy 56 23 11 5 5 2 0 80 9 66
2017 Security 47 34 11 4 3 1 0 82 7 190
2017 Science and technology 49 28 11 5 4 2 0 79 10 930
2017 Library services 53 17 15 9 2 3 2 73 12 44
2017 Legal services 58 25 10 4 4 0 0 83 8 50
2017 Administration and operations 53 24 12 4 5 2 0 78 9 1689
2017 Human resources 58 25 8 5 3 1 0 84 8 684
2017 Financial management 52 25 13 4 5 1 0 77 10 804
2017 Procurement 46 32 13 4 4 1 0 79 8 772
2017 Real property 41 29 17 5 7 1 0 71 11 670
2017 Materiel management 44 32 14 5 4 2 0 77 9 809
2017 Information management 55 23 14 4 3 1 0 79 7 402
2017 Information technology 49 28 13 5 4 0 0 78 9 826
2017 Internal audit 53 30 8 5 4 0 0 83 9 62
2017 Evaluation 55 22 11 2 7 4 0 79 9 55
2017 Data sciences 55 16 17 3 9 0 0 71 13 58
2017 Policy 64 23 9 2 2 0 0 87 4 203
2017 Project management 51 28 12 4 2 2 0 81 7 598
2017 Other services to the public 40 30 13 7 9 1 0 71 16 348
2017 None of the above 40 29 15 6 7 2 1 70 14 1992

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 39 13 9 6 1 0 72 15 337
2017 Health care practitioners 40 27 13 7 11 1 1 69 18 399
2017 Federal regulators 72 15 9 0 0 0 3 91 0 26
2017 Compliance, inspection and enforcement 44 25 11 9 8 1 2 71 18 225
2017 Communications or public affairs 55 27 9 4 5 0 0 82 9 180
2017 Access to information and privacy 44 31 9 7 8 2 0 76 14 65
2017 Security 49 27 14 4 6 0 0 76 10 189
2017 Science and technology 43 31 11 9 5 1 1 75 14 930
2017 Library services 41 27 9 16 6 0 0 68 23 43
2017 Legal services 55 21 18 2 4 0 0 77 6 50
2017 Administration and operations 51 25 11 6 6 0 0 77 12 1686
2017 Human resources 53 26 8 7 5 0 0 79 12 682
2017 Financial management 49 25 12 6 7 0 0 75 13 804
2017 Procurement 45 31 13 6 4 0 0 76 11 768
2017 Real property 42 29 13 8 9 0 0 71 17 670
2017 Materiel management 42 31 12 8 6 0 0 74 14 804
2017 Information management 52 30 9 5 4 0 0 82 9 401
2017 Information technology 47 27 13 6 6 0 0 75 12 826
2017 Internal audit 48 32 11 5 4 0 0 80 9 61
2017 Evaluation 48 33 5 4 9 0 0 82 13 54
2017 Data sciences 43 26 15 3 13 0 0 69 16 58
2017 Policy 56 26 8 6 3 0 0 83 10 204
2017 Project management 50 28 12 5 4 0 0 78 10 597
2017 Other services to the public 37 29 16 8 10 0 0 66 18 349
2017 None of the above 39 30 14 8 9 0 1 69 17 1983
2014 Client contact centre 30 38 16 7 8 1 0 69 15 478
2014 Health care practitioners 40 28 13 10 9 1 0 69 19 502
2014 Federal regulators 56 30 8 2 2 0 2 88 4 43
2014 Compliance, inspection and enforcement 41 33 9 8 7 1 0 75 16 373
2014 Communications or public affairs 40 34 13 7 6 1 0 74 13 211
2014 Access to information and privacy 60 23 8 5 4 0 0 83 9 79
2014 Security 46 28 14 6 5 0 0 75 11 207
2014 Science and technology 39 33 12 8 7 0 0 73 15 1246
2014 Library services 51 17 13 9 6 3 0 71 16 60
2014 Legal services 59 28 7 1 5 0 0 87 6 58
2014 Administration and operations 48 27 11 8 6 0 0 75 14 2246
2014 Human resources 52 26 9 7 5 0 0 79 13 847
2014 Financial management 46 29 10 7 8 0 0 75 14 858
2014 Procurement 36 36 14 7 6 0 0 73 13 927
2014 Real property 41 32 12 9 6 0 0 73 15 448
2014 Materiel management 41 31 12 7 8 0 0 72 15 1015
2014 Information management 46 30 11 7 6 0 0 77 12 589
2014 Information technology 42 31 12 7 7 0 0 73 15 1017
2014 Internal audit 46 29 8 11 5 0 1 76 17 90
2014 Evaluation 38 31 11 8 12 0 0 69 20 64
2014 Other services to the public 36 31 12 11 9 0 1 67 20 644
2014 None of the above 35 32 13 9 10 1 1 68 19 2569
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 50 25 8 2 2 2 64 10 50
2017 Health care practitioners 12 44 18 12 9 0 4 59 22 41
2017 Federal regulators 18 65 17 0 0 0 0 83 0 11
2017 Compliance, inspection and enforcement 16 34 18 16 8 4 4 54 26 68
2017 Communications or public affairs 32 34 14 5 1 3 11 77 7 61
2017 Access to information and privacy 18 49 5 19 9 0 0 67 29 22
2017 Security 10 55 17 3 3 2 10 73 8 46
2017 Science and technology 23 37 19 11 3 2 5 64 15 238
2017 Library services 8 32 31 8 0 7 13 51 10 13
2017 Administration and operations 26 38 12 11 7 1 5 68 19 379
2017 Human resources 28 42 12 7 4 2 6 76 11 204
2017 Financial management 27 35 13 12 6 1 6 67 19 282
2017 Procurement 24 39 18 10 3 3 5 68 13 252
2017 Real property 15 31 21 17 10 1 4 49 29 201
2017 Materiel management 18 42 15 13 7 2 4 63 21 210
2017 Information management 25 43 10 9 7 2 4 72 17 122
2017 Information technology 24 35 14 10 8 5 3 65 20 242
2017 Internal audit 25 19 15 16 7 10 8 54 28 27
2017 Evaluation 55 34 6 5 0 0 0 89 5 16
2017 Data sciences 19 27 25 19 0 9 0 51 21 11
2017 Policy 29 31 20 10 1 2 6 66 12 67
2017 Project management 23 38 17 10 4 3 5 66 15 240
2017 Other services to the public 13 41 16 13 17 1 0 54 30 67
2017 None of the above 19 33 17 17 9 3 2 55 28 375
2014 Client contact centre 18 35 19 14 7 3 4 57 22 81
2014 Health care practitioners 21 39 19 9 11 1 0 61 20 63
2014 Federal regulators 55 14 16 7 0 0 7 75 8 13
2014 Compliance, inspection and enforcement 25 35 14 16 6 0 4 63 23 107
2014 Communications or public affairs 31 31 9 10 4 0 14 73 17 70
2014 Access to information and privacy 23 50 16 0 4 0 8 79 4 26
2014 Security 22 45 10 8 10 0 5 71 18 55
2014 Science and technology 19 34 19 10 7 5 5 60 19 318
2014 Library services 14 30 20 20 6 4 5 49 29 20
2014 Administration and operations 29 37 13 10 8 2 1 68 18 452
2014 Human resources 33 34 12 6 4 3 8 75 11 255
2014 Financial management 23 32 15 12 6 5 7 62 21 281
2014 Procurement 20 36 20 13 5 3 4 60 19 271
2014 Real property 15 40 19 9 11 3 3 58 22 158
2014 Materiel management 22 34 18 12 8 2 5 60 21 277
2014 Information management 22 42 14 8 8 2 3 68 17 181
2014 Information technology 25 37 16 11 5 2 4 66 17 284
2014 Internal audit 18 33 15 9 9 0 15 61 21 33
2014 Evaluation 30 29 16 25 0 0 0 59 25 20
2014 Other services to the public 23 35 8 20 14 0 0 59 34 109
2014 None of the above 17 36 19 13 10 2 3 56 24 503

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 41 18 10 4 4 0 67 15 341
2017 Health care practitioners 32 31 18 8 7 5 0 66 16 402
2017 Federal regulators 40 28 25 7 0 0 0 68 7 25
2017 Compliance, inspection and enforcement 23 29 15 16 11 5 1 56 28 228
2017 Communications or public affairs 35 36 12 6 3 7 0 77 10 182
2017 Access to information and privacy 18 36 11 17 10 9 0 59 29 66
2017 Security 25 42 14 8 7 3 1 70 15 191
2017 Science and technology 26 29 18 13 9 6 0 58 23 933
2017 Library services 29 32 18 13 0 7 2 67 14 45
2017 Legal services 39 32 10 8 4 8 0 77 12 51
2017 Administration and operations 32 35 14 10 7 3 0 69 17 1695
2017 Human resources 26 34 16 12 7 4 0 62 21 686
2017 Financial management 29 35 16 9 7 3 0 67 17 808
2017 Procurement 29 36 18 8 6 4 1 68 14 773
2017 Real property 17 31 24 11 13 5 0 51 25 672
2017 Materiel management 27 33 13 11 11 5 0 64 22 808
2017 Information management 31 36 14 11 4 5 0 70 16 405
2017 Information technology 29 33 16 9 6 6 0 67 17 826
2017 Internal audit 24 36 12 12 12 4 0 63 25 63
2017 Evaluation 41 24 14 5 9 6 0 69 16 56
2017 Data sciences 26 22 10 14 16 12 0 54 34 58
2017 Policy 41 32 12 5 5 5 0 77 10 204
2017 Project management 33 33 18 8 6 3 0 68 14 599
2017 Other services to the public 23 32 14 15 13 2 0 56 29 349
2017 None of the above 19 30 20 14 12 4 1 51 27 1993
2014 Client contact centre 17 37 22 12 8 3 0 57 20 476
2014 Health care practitioners 29 34 15 9 9 4 0 65 19 501
2014 Federal regulators 28 41 13 11 4 3 0 71 16 44
2014 Compliance, inspection and enforcement 21 34 17 11 14 3 0 57 26 376
2014 Communications or public affairs 23 39 14 13 7 4 0 65 21 211
2014 Access to information and privacy 21 45 22 3 5 4 1 69 8 79
2014 Security 20 39 16 11 8 5 0 63 20 206
2014 Science and technology 20 33 18 13 10 6 0 56 24 1244
2014 Library services 22 35 13 10 4 17 0 68 16 60
2014 Legal services 41 26 10 9 10 3 0 70 20 58
2014 Administration and operations 29 35 16 10 7 3 0 66 17 2244
2014 Human resources 23 37 15 13 8 4 0 63 22 849
2014 Financial management 29 35 15 11 7 3 0 66 19 859
2014 Procurement 23 37 17 10 8 4 0 63 19 928
2014 Real property 21 34 21 10 10 4 1 57 21 448
2014 Materiel management 24 34 18 9 11 4 0 60 21 1017
2014 Information management 28 35 16 11 6 5 0 66 18 589
2014 Information technology 24 34 17 10 6 8 0 64 18 1018
2014 Internal audit 35 28 9 12 13 3 0 65 26 90
2014 Evaluation 20 28 18 18 7 7 0 52 28 64
2014 Other services to the public 16 29 19 15 17 4 0 47 33 643
2014 None of the above 16 30 19 14 15 6 0 49 30 2569

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 35 23 12 7 3 0 56 20 341
2017 Health care practitioners 25 34 18 14 9 1 0 59 22 402
2017 Federal regulators 22 34 27 17 0 0 0 56 17 25
2017 Compliance, inspection and enforcement 22 26 17 18 15 2 1 49 34 229
2017 Communications or public affairs 32 35 14 10 6 3 0 69 16 181
2017 Access to information and privacy 16 37 14 16 14 3 0 55 31 66
2017 Security 24 36 15 14 10 2 0 61 25 191
2017 Science and technology 16 30 16 18 18 1 0 47 36 933
2017 Library services 24 36 16 19 2 2 0 62 22 45
2017 Legal services 41 24 14 13 4 4 0 68 18 51
2017 Administration and operations 29 33 16 12 8 2 0 63 20 1696
2017 Human resources 21 35 16 15 12 1 0 57 27 686
2017 Financial management 29 33 16 11 9 2 0 63 21 807
2017 Procurement 27 32 21 9 9 1 0 60 19 773
2017 Real property 14 27 21 19 17 2 0 42 36 672
2017 Materiel management 23 35 16 13 11 2 0 59 24 808
2017 Information management 28 30 20 12 8 2 0 59 20 404
2017 Information technology 23 31 19 15 9 2 0 55 25 827
2017 Internal audit 32 27 10 16 14 2 0 59 30 63
2017 Evaluation 45 17 16 14 6 2 0 63 20 55
2017 Data sciences 23 30 12 10 21 3 0 55 33 58
2017 Policy 36 36 15 9 3 1 0 72 12 204
2017 Project management 27 35 17 12 7 1 0 63 20 599
2017 Other services to the public 20 26 16 18 18 1 1 47 37 348
2017 None of the above 16 28 18 18 17 2 1 45 36 1992
2014 Client contact centre 16 32 24 17 9 3 0 49 26 477
2014 Health care practitioners 23 33 17 13 11 3 0 58 25 500
2014 Federal regulators 25 29 23 18 4 0 0 54 22 44
2014 Compliance, inspection and enforcement 16 32 19 15 17 1 0 48 32 376
2014 Communications or public affairs 20 36 16 15 12 1 0 56 28 211
2014 Access to information and privacy 18 39 24 12 6 0 1 57 18 79
2014 Security 19 31 20 19 12 0 0 50 30 207
2014 Science and technology 13 28 19 21 17 1 0 41 39 1244
2014 Library services 13 44 15 18 10 1 0 57 28 60
2014 Legal services 36 31 13 10 10 0 0 67 20 59
2014 Administration and operations 26 33 16 14 9 1 0 60 23 2245
2014 Human resources 20 35 17 15 10 2 0 56 26 849
2014 Financial management 24 36 17 13 9 2 0 61 22 859
2014 Procurement 17 36 22 13 11 2 0 54 24 928
2014 Real property 16 31 21 16 15 1 1 47 31 447
2014 Materiel management 19 32 20 14 15 1 0 52 29 1017
2014 Information management 23 32 19 17 8 1 0 56 26 589
2014 Information technology 18 31 22 15 11 3 0 51 27 1018
2014 Internal audit 27 32 13 14 12 1 0 60 27 90
2014 Evaluation 15 41 13 17 12 2 0 57 30 64
2014 Other services to the public 14 24 19 17 23 2 0 40 41 641
2014 None of the above 15 26 19 19 20 2 0 41 39 2571

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 33 27 12 7 5 0 51 20 341
2017 Health care practitioners 15 34 20 18 10 3 0 51 29 402
2017 Federal regulators 15 38 36 8 3 0 0 53 12 26
2017 Compliance, inspection and enforcement 15 25 20 18 18 3 1 42 37 229
2017 Communications or public affairs 24 31 18 13 7 6 0 59 21 182
2017 Access to information and privacy 9 34 15 18 14 8 2 47 36 66
2017 Security 14 34 18 16 13 3 0 50 31 190
2017 Science and technology 11 25 21 20 18 5 0 38 40 934
2017 Library services 16 27 27 26 0 4 0 44 28 45
2017 Legal services 27 31 11 18 6 7 0 62 25 51
2017 Administration and operations 20 34 18 15 9 3 0 56 25 1694
2017 Human resources 16 28 18 19 16 3 0 45 37 686
2017 Financial management 19 33 20 16 9 3 0 54 26 808
2017 Procurement 18 32 26 11 9 2 0 52 21 770
2017 Real property 9 24 19 24 20 3 0 34 46 673
2017 Materiel management 15 30 20 19 12 4 0 46 33 805
2017 Information management 19 31 20 16 9 4 0 52 26 405
2017 Information technology 15 32 21 18 11 4 0 49 30 826
2017 Internal audit 18 29 19 16 14 4 0 49 31 63
2017 Evaluation 21 34 20 10 8 6 0 58 20 56
2017 Data sciences 20 27 14 14 23 3 0 48 38 58
2017 Policy 19 40 20 6 9 5 0 63 16 204
2017 Project management 16 34 20 16 11 2 0 51 28 599
2017 Other services to the public 15 23 20 19 21 2 0 38 41 348
2017 None of the above 11 25 20 21 19 4 1 37 42 1992
2014 Client contact centre 11 27 31 19 7 5 0 40 27 478
2014 Health care practitioners 16 32 18 16 13 4 0 50 31 500
2014 Federal regulators 19 32 21 20 6 2 0 52 27 44
2014 Compliance, inspection and enforcement 10 25 23 17 21 3 0 37 39 376
2014 Communications or public affairs 11 33 21 18 14 2 0 46 33 210
2014 Access to information and privacy 9 40 24 17 5 5 0 51 23 78
2014 Security 12 29 22 17 16 4 0 43 34 207
2014 Science and technology 9 23 22 23 20 3 0 33 45 1245
2014 Library services 8 24 26 18 13 10 0 36 35 60
2014 Legal services 27 30 12 14 10 5 2 61 26 58
2014 Administration and operations 19 32 19 16 11 2 0 52 28 2244
2014 Human resources 12 31 18 22 13 3 0 45 36 849
2014 Financial management 16 34 20 16 10 3 0 52 27 857
2014 Procurement 10 32 27 17 11 3 0 43 29 928
2014 Real property 7 28 22 22 19 2 1 36 42 449
2014 Materiel management 13 27 22 19 16 3 0 41 37 1016
2014 Information management 16 28 20 19 12 4 0 46 33 589
2014 Information technology 11 27 24 19 13 5 0 40 34 1017
2014 Internal audit 19 32 11 23 13 2 0 52 36 88
2014 Evaluation 12 31 17 28 8 5 0 45 38 64
2014 Other services to the public 11 22 22 17 24 3 0 34 43 643
2014 None of the above 10 23 20 21 22 3 0 34 45 2570

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 31 25 10 12 6 0 50 24 340
2017 Health care practitioners 21 26 21 11 15 5 0 49 28 403
2017 Federal regulators 28 32 26 12 3 0 0 59 15 26
2017 Compliance, inspection and enforcement 16 27 16 13 22 4 1 46 37 229
2017 Communications or public affairs 22 31 14 16 10 7 0 56 28 182
2017 Access to information and privacy 10 30 28 11 15 6 0 43 28 66
2017 Security 20 24 16 16 16 6 1 47 35 191
2017 Science and technology 13 25 19 16 21 5 0 40 39 934
2017 Library services 15 34 14 17 11 9 0 53 31 45
2017 Legal services 31 24 20 10 10 6 0 58 21 50
2017 Administration and operations 24 27 18 12 13 5 0 54 27 1694
2017 Human resources 19 28 19 15 14 6 0 49 30 685
2017 Financial management 22 26 19 14 14 4 0 51 30 806
2017 Procurement 21 26 20 15 14 4 0 49 30 772
2017 Real property 11 21 22 17 25 5 0 33 44 672
2017 Materiel management 19 27 15 17 17 5 0 49 35 807
2017 Information management 23 25 17 19 11 6 0 51 32 404
2017 Information technology 19 24 19 15 17 6 0 46 34 827
2017 Internal audit 18 38 12 14 14 4 0 59 29 63
2017 Evaluation 35 25 17 8 11 4 0 62 20 56
2017 Data sciences 21 19 17 18 16 9 0 44 37 57
2017 Policy 21 31 13 18 12 4 0 54 32 204
2017 Project management 19 29 18 13 16 5 0 50 31 597
2017 Other services to the public 18 24 15 16 25 2 0 42 42 349
2017 None of the above 13 20 18 17 25 5 1 36 45 1989
2014 Client contact centre 14 25 27 18 11 6 0 41 31 478
2014 Health care practitioners 19 22 19 16 17 7 0 45 35 501
2014 Federal regulators 14 27 15 25 14 4 0 43 41 44
2014 Compliance, inspection and enforcement 13 24 18 18 22 4 0 38 43 376
2014 Communications or public affairs 14 27 18 19 19 3 1 42 39 211
2014 Access to information and privacy 14 33 27 13 10 3 0 48 24 79
2014 Security 16 23 18 18 20 4 0 41 40 207
2014 Science and technology 10 22 20 17 26 5 0 33 46 1246
2014 Library services 10 26 19 21 15 9 0 39 39 60
2014 Legal services 24 31 12 17 13 3 0 56 31 59
2014 Administration and operations 19 26 18 15 15 6 0 48 33 2244
2014 Human resources 18 29 16 16 16 5 0 49 34 848
2014 Financial management 16 27 21 14 16 6 0 46 32 859
2014 Procurement 12 27 24 16 16 5 0 41 34 928
2014 Real property 12 21 24 19 18 5 1 35 39 447
2014 Materiel management 15 23 22 14 21 5 0 40 37 1016
2014 Information management 17 24 19 18 17 5 0 43 37 588
2014 Information technology 14 22 19 17 20 9 0 39 40 1017
2014 Internal audit 26 22 15 21 12 3 0 50 35 90
2014 Evaluation 12 29 19 19 12 9 0 45 34 64
2014 Other services to the public 12 20 17 16 29 5 0 34 48 644
2014 None of the above 11 18 19 17 28 6 0 32 48 2569

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 41 21 12 9 4 0 56 22 338
2017 Health care practitioners 15 33 18 16 15 3 0 50 32 402
2017 Federal regulators 27 30 25 15 3 0 0 57 18 26
2017 Compliance, inspection and enforcement 14 28 17 20 18 2 1 43 39 229
2017 Communications or public affairs 20 33 15 20 10 3 0 54 31 182
2017 Access to information and privacy 12 30 16 17 22 3 0 43 40 66
2017 Security 16 32 12 20 16 4 0 50 37 191
2017 Science and technology 12 26 20 21 18 2 0 39 40 933
2017 Library services 9 42 18 12 13 7 0 54 26 45
2017 Legal services 20 39 12 16 9 4 0 62 26 51
2017 Administration and operations 18 33 16 19 13 2 0 52 32 1693
2017 Human resources 13 32 14 23 15 2 0 47 39 684
2017 Financial management 17 31 16 21 14 2 0 49 35 806
2017 Procurement 17 33 22 14 13 1 0 51 27 771
2017 Real property 11 22 23 22 19 2 0 34 42 670
2017 Materiel management 13 33 17 17 17 3 0 48 35 806
2017 Information management 19 31 16 17 14 3 0 51 32 404
2017 Information technology 15 31 19 20 12 2 0 48 33 826
2017 Internal audit 20 30 15 22 11 3 0 51 34 63
2017 Evaluation 22 27 16 23 13 0 0 49 35 56
2017 Data sciences 17 28 23 13 18 2 0 45 31 57
2017 Policy 19 31 15 22 9 4 0 52 32 204
2017 Project management 17 35 20 15 11 2 0 53 27 597
2017 Other services to the public 15 26 15 22 21 1 0 41 44 344
2017 None of the above 11 26 17 22 21 3 1 38 44 1986
2014 Client contact centre 14 32 25 17 9 3 0 48 27 478
2014 Health care practitioners 17 31 15 18 15 4 0 50 34 500
2014 Federal regulators 14 38 19 11 16 2 0 53 28 44
2014 Compliance, inspection and enforcement 10 30 15 26 18 1 0 40 44 374
2014 Communications or public affairs 11 34 17 21 14 2 1 47 36 211
2014 Access to information and privacy 13 38 20 15 12 1 0 52 28 79
2014 Security 13 31 18 18 18 1 0 44 37 207
2014 Science and technology 9 27 20 23 19 2 0 37 42 1246
2014 Library services 8 36 16 26 8 6 0 47 36 60
2014 Legal services 27 29 15 15 13 0 0 57 28 59
2014 Administration and operations 16 33 16 20 13 2 0 50 34 2245
2014 Human resources 12 34 15 21 16 2 0 47 38 848
2014 Financial management 14 32 17 22 15 1 0 46 37 858
2014 Procurement 13 33 22 19 13 1 0 46 32 927
2014 Real property 10 27 20 22 19 1 1 37 42 447
2014 Materiel management 13 30 20 18 17 2 0 44 36 1016
2014 Information management 15 31 18 20 13 1 0 47 34 588
2014 Information technology 12 30 19 21 16 3 0 43 37 1018
2014 Internal audit 21 27 12 22 16 1 0 49 39 89
2014 Evaluation 11 31 16 25 12 4 0 44 39 64
2014 Other services to the public 11 25 18 20 24 2 0 37 45 644
2014 None of the above 9 23 18 23 24 3 0 33 48 2568
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 42 20 11 2 3 0 66 13 339
2017 Health care practitioners 25 47 13 8 5 2 0 74 13 401
2017 Federal regulators 36 28 19 5 7 5 0 68 12 26
2017 Compliance, inspection and enforcement 23 35 19 15 9 0 0 57 24 229
2017 Communications or public affairs 40 38 10 9 3 0 0 78 12 181
2017 Access to information and privacy 19 49 12 14 5 2 0 69 19 66
2017 Security 24 41 19 9 6 0 0 66 15 191
2017 Science and technology 19 36 21 15 8 1 0 55 24 931
2017 Library services 28 50 7 13 2 0 0 78 15 45
2017 Legal services 39 33 18 8 2 0 0 72 10 50
2017 Administration and operations 27 40 17 10 5 1 0 68 15 1692
2017 Human resources 24 45 14 12 5 0 0 69 17 685
2017 Financial management 27 40 16 11 4 1 0 68 15 807
2017 Procurement 25 42 20 8 4 0 0 67 12 771
2017 Real property 12 36 23 17 11 1 0 48 28 670
2017 Materiel management 21 40 20 12 6 1 0 61 18 808
2017 Information management 29 40 17 9 5 1 0 69 14 404
2017 Information technology 24 42 18 10 5 0 0 67 14 826
2017 Internal audit 34 35 9 20 1 0 0 69 21 62
2017 Evaluation 31 36 16 8 6 3 0 69 14 56
2017 Data sciences 19 45 11 11 9 5 0 67 21 58
2017 Policy 34 43 12 7 3 0 0 77 11 204
2017 Project management 26 43 16 9 5 1 0 69 15 598
2017 Other services to the public 21 36 18 13 11 1 0 57 25 347
2017 None of the above 15 35 22 15 10 1 1 52 25 1988
2014 Client contact centre 17 41 26 10 4 2 0 59 14 477
2014 Health care practitioners 29 40 13 9 5 2 0 71 15 502
2014 Federal regulators 23 41 20 10 3 2 0 65 14 44
2014 Compliance, inspection and enforcement 18 37 20 16 10 0 0 54 26 375
2014 Communications or public affairs 22 43 15 13 5 1 0 66 19 211
2014 Access to information and privacy 23 41 25 5 3 3 0 66 8 78
2014 Security 21 36 22 11 8 2 0 58 19 207
2014 Science and technology 14 37 22 15 10 1 0 52 26 1247
2014 Library services 15 46 21 10 2 7 0 65 12 60
2014 Legal services 41 37 12 7 3 0 0 79 10 59
2014 Administration and operations 26 38 17 11 6 2 0 65 17 2244
2014 Human resources 26 41 15 11 5 1 0 68 17 847
2014 Financial management 24 41 17 10 5 2 0 66 16 858
2014 Procurement 21 41 21 9 6 2 0 63 16 928
2014 Real property 17 37 21 14 10 1 0 55 24 448
2014 Materiel management 19 40 18 12 9 1 0 60 22 1017
2014 Information management 24 37 21 12 5 1 0 62 17 588
2014 Information technology 21 37 20 13 8 2 0 58 21 1018
2014 Internal audit 31 41 15 7 6 0 0 72 12 90
2014 Evaluation 20 42 13 14 9 1 0 63 24 64
2014 Other services to the public 13 34 22 15 13 2 0 49 28 649
2014 None of the above 15 34 19 17 12 2 0 50 31 2570

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 48 19 4 1 4 1 75 5 338
2017 Health care practitioners 38 42 11 5 1 2 1 83 6 402
2017 Federal regulators 51 19 24 5 0 0 0 71 5 26
2017 Compliance, inspection and enforcement 34 40 15 6 3 1 0 75 10 228
2017 Communications or public affairs 49 38 8 1 1 3 0 90 2 181
2017 Access to information and privacy 28 53 14 2 3 0 0 81 5 64
2017 Security 36 41 16 5 2 1 0 77 7 191
2017 Science and technology 30 46 14 5 2 2 1 78 7 932
2017 Library services 40 36 20 0 0 0 4 79 0 45
2017 Legal services 47 35 8 6 0 4 0 85 6 50
2017 Administration and operations 34 40 14 5 3 3 2 77 8 1688
2017 Human resources 32 44 13 4 1 4 1 80 6 685
2017 Financial management 33 42 14 5 3 2 1 77 8 807
2017 Procurement 32 44 16 5 1 2 0 78 6 770
2017 Real property 22 44 18 11 3 2 0 67 14 668
2017 Materiel management 33 40 16 5 3 2 0 75 9 804
2017 Information management 39 38 14 4 1 3 2 80 5 404
2017 Information technology 34 39 14 5 3 3 1 77 8 826
2017 Internal audit 38 40 15 1 1 3 0 81 3 62
2017 Evaluation 53 24 10 7 2 4 0 80 10 56
2017 Data sciences 41 26 17 4 4 7 2 74 8 58
2017 Policy 50 30 12 4 3 1 0 81 6 204
2017 Project management 38 41 13 3 2 1 1 81 6 598
2017 Other services to the public 29 40 16 7 4 2 1 72 11 347
2017 None of the above 25 41 19 6 4 3 2 69 11 1987
2014 Client contact centre 21 42 22 7 2 5 0 67 9 478
2014 Health care practitioners 43 37 11 4 1 3 1 83 5 501
2014 Federal regulators 38 40 10 4 3 2 2 82 8 44
2014 Compliance, inspection and enforcement 34 42 12 8 2 2 0 78 10 376
2014 Communications or public affairs 35 42 12 6 2 2 2 80 8 211
2014 Access to information and privacy 34 40 13 2 2 5 3 81 5 79
2014 Security 38 42 10 2 2 3 3 85 4 207
2014 Science and technology 34 44 13 5 2 2 1 80 7 1246
2014 Library services 40 35 19 0 0 4 2 79 0 60
2014 Legal services 38 42 8 3 2 5 2 86 5 59
2014 Administration and operations 36 37 14 6 2 4 1 78 8 2243
2014 Human resources 32 41 14 7 1 4 2 77 8 849
2014 Financial management 33 42 14 5 2 3 0 78 8 858
2014 Procurement 29 45 16 5 3 2 0 76 8 927
2014 Real property 32 43 15 6 2 1 1 76 8 447
2014 Materiel management 32 41 15 6 3 2 1 75 9 1015
2014 Information management 38 38 15 4 2 2 1 79 6 589
2014 Information technology 34 41 14 5 2 4 1 78 7 1017
2014 Internal audit 36 41 11 9 3 0 0 77 12 90
2014 Evaluation 35 41 10 6 3 3 2 79 10 64
2014 Other services to the public 31 43 14 6 3 2 1 76 10 647
2014 None of the above 27 41 16 7 3 3 2 72 11 2572

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 45 13 9 3 3 0 74 13 339
2017 Health care practitioners 39 35 13 8 2 2 0 76 10 401
2017 Federal regulators 31 41 23 0 0 5 0 76 0 26
2017 Compliance, inspection and enforcement 34 40 12 7 6 2 0 75 13 228
2017 Communications or public affairs 42 34 10 6 2 5 1 81 8 180
2017 Access to information and privacy 30 45 8 8 8 2 0 76 16 65
2017 Security 34 41 13 7 1 1 2 78 9 189
2017 Science and technology 27 41 13 10 5 3 1 71 16 931
2017 Library services 42 22 16 9 0 11 0 72 10 45
2017 Legal services 38 31 10 10 8 4 0 72 18 50
2017 Administration and operations 38 36 10 7 5 1 1 76 13 1691
2017 Human resources 39 40 10 6 4 2 0 80 10 685
2017 Financial management 35 37 12 8 6 2 0 74 14 807
2017 Procurement 35 43 11 6 3 1 1 79 9 770
2017 Real property 25 39 14 12 7 2 1 67 19 668
2017 Materiel management 33 40 14 6 3 2 1 76 10 803
2017 Information management 40 36 9 7 3 3 2 80 11 404
2017 Information technology 33 40 12 9 3 2 1 75 13 824
2017 Internal audit 47 35 6 11 2 0 0 81 13 62
2017 Evaluation 51 33 10 0 2 3 0 87 2 56
2017 Data sciences 44 22 11 10 2 7 4 74 14 58
2017 Policy 43 34 12 8 2 1 0 78 10 204
2017 Project management 36 43 11 6 2 1 0 80 9 595
2017 Other services to the public 29 35 16 9 9 2 0 65 18 347
2017 None of the above 26 37 17 10 7 2 1 65 18 1986
2014 Client contact centre 25 42 19 9 4 2 0 68 13 479
2014 Health care practitioners 41 34 10 8 5 3 0 77 13 502
2014 Federal regulators 32 47 12 0 9 0 0 79 9 44
2014 Compliance, inspection and enforcement 37 36 13 6 5 2 1 75 11 375
2014 Communications or public affairs 35 41 8 10 4 1 1 77 15 211
2014 Access to information and privacy 33 44 12 5 3 4 0 80 8 79
2014 Security 42 34 10 6 3 4 1 80 9 207
2014 Science and technology 30 41 12 8 5 3 0 74 14 1246
2014 Library services 23 47 13 4 8 3 2 74 12 59
2014 Legal services 33 35 10 9 8 5 0 72 18 59
2014 Administration and operations 40 37 10 6 4 2 1 79 10 2246
2014 Human resources 41 39 8 6 3 2 0 82 10 848
2014 Financial management 36 38 10 7 7 2 1 76 14 858
2014 Procurement 36 42 10 5 4 2 0 80 10 927
2014 Real property 31 37 15 8 5 3 1 70 14 449
2014 Materiel management 36 37 12 7 5 2 1 75 13 1017
2014 Information management 40 36 12 8 2 2 0 78 10 589
2014 Information technology 34 39 12 7 5 2 1 76 12 1018
2014 Internal audit 47 39 2 6 4 0 1 88 10 89
2014 Evaluation 44 31 8 7 5 4 1 79 12 64
2014 Other services to the public 30 40 13 9 6 2 0 71 15 649
2014 None of the above 27 39 14 9 7 3 1 68 17 2569

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 38 22 6 4 4 2 66 11 339
2017 Health care practitioners 35 38 14 8 3 2 0 74 11 401
2017 Federal regulators 47 30 15 3 0 5 0 81 3 26
2017 Compliance, inspection and enforcement 33 32 16 9 7 2 0 67 17 229
2017 Communications or public affairs 34 38 12 11 2 3 1 75 12 181
2017 Access to information and privacy 22 48 8 5 11 6 0 75 16 66
2017 Security 30 37 20 5 4 3 2 70 9 190
2017 Science and technology 25 38 17 11 6 3 1 65 17 930
2017 Library services 36 24 22 11 2 4 0 63 14 45
2017 Legal services 39 25 18 4 6 6 2 70 11 50
2017 Administration and operations 34 33 16 8 6 2 1 70 14 1691
2017 Human resources 32 39 14 9 4 1 0 72 13 684
2017 Financial management 32 35 16 8 7 2 1 69 15 808
2017 Procurement 36 36 15 6 4 3 1 75 10 768
2017 Real property 19 37 25 9 8 1 1 57 17 670
2017 Materiel management 31 37 16 7 6 2 0 71 13 807
2017 Information management 32 35 18 8 3 3 2 70 11 404
2017 Information technology 31 40 16 7 4 2 1 72 11 825
2017 Internal audit 39 37 15 5 3 2 0 77 8 62
2017 Evaluation 48 28 12 7 4 1 0 77 11 56
2017 Data sciences 33 37 12 10 4 3 0 73 15 58
2017 Policy 43 34 11 6 4 1 0 78 10 204
2017 Project management 40 38 10 7 4 1 0 79 11 595
2017 Other services to the public 25 32 21 11 9 1 0 58 20 347
2017 None of the above 21 34 21 11 9 2 2 58 21 1985
2014 Client contact centre 16 44 22 8 6 2 2 63 14 479
2014 Health care practitioners 29 35 15 10 7 4 0 67 17 501
2014 Federal regulators 34 34 12 6 7 6 0 73 14 44
2014 Compliance, inspection and enforcement 27 38 19 9 5 2 0 67 14 376
2014 Communications or public affairs 24 33 17 12 8 4 1 61 21 211
2014 Access to information and privacy 18 34 25 10 8 3 3 55 19 79
2014 Security 24 35 19 12 6 3 1 62 19 207
2014 Science and technology 22 36 21 10 7 3 1 60 19 1243
2014 Library services 20 36 20 10 8 7 0 60 19 59
2014 Legal services 18 32 12 12 8 12 5 61 25 59
2014 Administration and operations 29 35 16 9 6 4 1 67 16 2243
2014 Human resources 34 37 13 7 5 4 0 74 12 849
2014 Financial management 29 36 16 8 8 3 1 67 17 858
2014 Procurement 35 37 16 6 3 3 0 74 9 926
2014 Real property 21 39 24 8 5 3 1 62 14 449
2014 Materiel management 31 36 17 7 7 2 1 68 14 1017
2014 Information management 30 35 17 10 5 2 0 67 15 587
2014 Information technology 25 36 19 9 6 3 1 64 16 1018
2014 Internal audit 41 38 7 8 7 0 0 79 15 90
2014 Evaluation 24 40 8 16 9 2 0 66 26 64
2014 Other services to the public 17 36 23 13 8 3 1 55 22 649
2014 None of the above 17 35 23 11 9 4 2 54 21 2569

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 32 22 11 8 5 3 56 20 337
2017 Health care practitioners 21 31 17 11 14 5 1 55 27 401
2017 Federal regulators 21 40 18 7 3 12 0 69 11 26
2017 Compliance, inspection and enforcement 26 24 17 14 14 4 1 53 30 229
2017 Communications or public affairs 26 24 18 13 9 8 3 56 24 181
2017 Access to information and privacy 15 36 7 21 11 8 2 56 35 66
2017 Security 24 33 18 14 6 3 1 60 21 191
2017 Science and technology 17 31 18 14 12 7 1 53 28 930
2017 Library services 24 23 10 22 11 9 2 52 37 45
2017 Legal services 26 14 18 13 10 10 9 49 29 50
2017 Administration and operations 27 28 15 11 13 6 1 59 25 1691
2017 Human resources 20 28 17 14 14 6 2 52 30 683
2017 Financial management 24 27 18 10 13 6 1 55 25 806
2017 Procurement 19 30 19 14 11 5 1 53 27 767
2017 Real property 19 30 21 13 13 4 1 51 27 668
2017 Materiel management 22 33 15 11 11 7 1 60 24 804
2017 Information management 24 31 15 11 11 7 1 60 23 404
2017 Information technology 23 30 17 13 10 6 1 57 24 825
2017 Internal audit 20 29 12 11 17 12 0 55 31 62
2017 Evaluation 37 20 9 12 11 9 2 64 26 55
2017 Data sciences 24 14 7 18 16 21 0 48 44 58
2017 Policy 22 24 19 12 13 8 2 52 27 204
2017 Project management 28 31 16 11 9 5 1 63 21 596
2017 Other services to the public 22 27 18 13 17 2 0 50 31 347
2017 None of the above 21 28 17 14 14 5 1 52 30 1977
2014 Client contact centre 14 32 22 12 14 5 2 49 27 479
2014 Health care practitioners 20 24 13 18 16 8 0 48 37 500
2014 Federal regulators 26 19 15 21 7 13 0 51 32 44
2014 Compliance, inspection and enforcement 20 34 18 11 13 3 1 56 25 375
2014 Communications or public affairs 11 20 18 15 16 17 3 38 39 211
2014 Access to information and privacy 18 18 25 11 18 9 1 40 32 79
2014 Security 18 31 20 14 11 6 0 52 27 207
2014 Science and technology 16 28 16 17 13 8 1 49 33 1246
2014 Library services 18 31 8 20 12 11 0 55 36 60
2014 Legal services 26 27 10 8 15 10 3 61 27 59
2014 Administration and operations 24 27 16 13 13 6 1 55 28 2240
2014 Human resources 20 24 16 15 13 8 3 50 32 849
2014 Financial management 19 26 18 15 15 6 1 48 32 858
2014 Procurement 16 30 21 13 13 6 1 49 29 926
2014 Real property 21 29 18 11 14 5 1 54 26 447
2014 Materiel management 22 28 17 14 13 5 1 53 29 1017
2014 Information management 19 29 15 16 13 6 2 52 32 589
2014 Information technology 19 29 19 13 12 7 1 52 27 1018
2014 Internal audit 22 27 15 7 14 12 3 57 25 90
2014 Evaluation 18 35 10 15 11 12 0 60 29 64
2014 Other services to the public 17 28 17 18 16 3 0 47 36 648
2014 None of the above 18 30 17 14 16 5 0 50 32 2567

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 35 9 3 1 2 6 86 4 341
2017 Health care practitioners 65 18 6 3 2 1 5 88 6 404
2017 Federal regulators 74 9 10 3 4 0 0 83 7 25
2017 Compliance, inspection and enforcement 59 18 12 2 2 1 6 83 4 229
2017 Communications or public affairs 60 22 9 5 1 2 2 85 5 181
2017 Access to information and privacy 62 29 2 3 3 0 2 92 6 66
2017 Security 56 20 12 3 3 1 6 81 6 191
2017 Science and technology 53 19 12 5 4 1 5 78 9 933
2017 Library services 63 19 5 2 3 5 4 90 5 45
2017 Legal services 70 20 2 2 0 0 6 96 2 51
2017 Administration and operations 61 19 9 3 2 1 6 85 5 1692
2017 Human resources 61 21 7 5 3 0 2 84 9 684
2017 Financial management 59 21 9 3 2 1 4 84 6 808
2017 Procurement 56 25 8 4 3 1 3 84 7 771
2017 Real property 61 17 9 2 2 1 7 86 5 674
2017 Materiel management 53 20 13 4 2 2 6 79 7 808
2017 Information management 61 17 9 4 1 2 7 85 6 405
2017 Information technology 53 21 9 4 4 2 7 82 8 825
2017 Internal audit 65 20 7 4 1 0 2 87 6 62
2017 Evaluation 64 18 3 4 2 1 7 90 6 56
2017 Data sciences 56 17 10 7 2 2 7 80 9 58
2017 Policy 57 21 12 6 3 0 0 79 9 203
2017 Project management 54 23 10 6 3 1 4 81 9 599
2017 Other services to the public 65 18 6 2 2 1 5 90 4 347
2017 None of the above 58 17 11 2 2 2 7 83 5 1991
2014 Client contact centre 40 39 9 4 2 2 4 84 6 479
2014 Health care practitioners 67 14 5 3 4 2 5 87 8 501
2014 Federal regulators 49 19 16 2 4 2 7 75 7 44
2014 Compliance, inspection and enforcement 64 13 11 2 2 2 5 84 4 376
2014 Communications or public affairs 53 28 11 5 2 0 1 82 7 211
2014 Access to information and privacy 57 23 7 2 4 0 7 85 7 79
2014 Security 54 23 8 3 5 1 6 83 8 207
2014 Science and technology 53 21 10 5 4 1 5 79 10 1248
2014 Library services 49 18 12 8 2 0 11 76 11 60
2014 Legal services 64 23 7 0 0 2 4 93 0 59
2014 Administration and operations 61 17 8 3 3 1 7 85 6 2246
2014 Human resources 60 23 6 5 2 1 4 86 7 849
2014 Financial management 58 20 8 4 3 1 5 83 8 859
2014 Procurement 56 24 9 4 3 1 3 83 7 928
2014 Real property 59 23 8 2 1 2 5 88 4 448
2014 Materiel management 55 21 10 4 4 2 5 81 8 1017
2014 Information management 55 22 10 4 3 1 5 82 8 589
2014 Information technology 51 19 11 5 4 2 7 77 10 1017
2014 Internal audit 65 15 6 2 3 1 8 88 6 90
2014 Evaluation 56 14 16 8 4 2 0 71 13 64
2014 Other services to the public 61 17 9 1 1 2 9 87 3 649
2014 None of the above 59 17 9 2 2 2 8 85 5 2565

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 34 10 2 2 2 1 85 4 341
2017 Health care practitioners 66 18 6 5 2 1 2 87 7 403
2017 Federal regulators 67 10 9 7 3 0 3 80 11 26
2017 Compliance, inspection and enforcement 60 22 7 4 1 2 4 87 5 229
2017 Communications or public affairs 68 22 5 0 0 3 3 95 1 181
2017 Access to information and privacy 67 26 5 2 2 0 0 92 3 66
2017 Security 59 18 11 2 4 1 5 82 6 190
2017 Science and technology 59 21 7 3 2 3 4 87 6 932
2017 Library services 68 9 12 2 5 5 0 80 7 45
2017 Legal services 71 19 4 2 0 2 2 94 2 51
2017 Administration and operations 69 19 6 2 1 2 2 91 3 1694
2017 Human resources 68 21 3 3 2 1 2 92 5 683
2017 Financial management 65 22 6 2 1 1 2 91 3 808
2017 Procurement 61 26 6 3 3 1 1 89 5 769
2017 Real property 64 18 8 1 2 2 4 88 3 673
2017 Materiel management 62 21 9 2 2 2 3 87 4 807
2017 Information management 64 19 8 1 1 3 4 89 3 403
2017 Information technology 58 22 9 2 2 2 5 86 4 827
2017 Internal audit 70 19 7 2 2 0 0 90 3 62
2017 Evaluation 69 14 0 5 4 2 5 90 10 56
2017 Data sciences 58 24 8 2 2 3 4 88 3 58
2017 Policy 71 16 8 1 1 3 0 89 2 204
2017 Project management 61 24 7 3 2 1 2 88 5 597
2017 Other services to the public 63 19 8 1 2 2 4 88 4 349
2017 None of the above 59 19 10 2 2 3 4 85 4 1994
2014 Client contact centre 47 38 8 4 2 1 1 86 6 479
2014 Health care practitioners 64 19 6 3 2 3 3 88 6 500
2014 Federal regulators 53 15 8 4 7 6 7 78 13 44
2014 Compliance, inspection and enforcement 61 19 10 2 1 4 3 86 3 376
2014 Communications or public affairs 66 23 5 2 1 2 0 91 3 210
2014 Access to information and privacy 64 19 8 2 3 0 4 87 5 79
2014 Security 57 19 10 6 2 3 3 81 8 207
2014 Science and technology 56 21 9 3 2 5 4 85 6 1248
2014 Library services 54 19 10 7 5 2 3 77 12 60
2014 Legal services 67 20 2 2 2 7 2 94 4 59
2014 Administration and operations 66 18 7 2 2 2 3 90 3 2245
2014 Human resources 67 21 4 3 2 2 2 92 4 848
2014 Financial management 67 21 5 2 1 2 3 91 3 859
2014 Procurement 61 26 6 3 2 2 1 89 5 928
2014 Real property 63 22 7 1 0 3 4 91 2 449
2014 Materiel management 63 23 6 2 1 2 3 90 4 1017
2014 Information management 60 20 10 2 2 2 3 85 4 588
2014 Information technology 56 22 9 3 2 3 5 85 6 1016
2014 Internal audit 71 13 7 0 3 1 4 89 4 90
2014 Evaluation 56 23 6 5 0 7 3 88 5 64
2014 Other services to the public 61 19 8 1 2 4 5 88 3 648
2014 None of the above 59 18 9 3 3 4 5 85 6 2569

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 42 16 11 6 3 1 65 18 340
2017 Health care practitioners 20 36 16 14 10 1 2 58 25 403
2017 Federal regulators 35 30 16 8 6 3 0 68 15 26
2017 Compliance, inspection and enforcement 21 33 16 18 10 2 0 55 29 229
2017 Communications or public affairs 33 33 8 17 6 3 0 68 23 181
2017 Access to information and privacy 15 44 11 15 14 2 0 60 29 66
2017 Security 25 34 16 14 8 1 2 61 23 191
2017 Science and technology 20 33 18 16 11 1 0 54 28 932
2017 Library services 21 26 15 20 7 2 8 53 30 45
2017 Legal services 31 27 18 13 8 4 0 60 22 51
2017 Administration and operations 28 30 15 15 10 2 1 60 25 1694
2017 Human resources 29 36 13 13 8 2 0 66 22 685
2017 Financial management 28 35 13 10 12 1 0 64 22 809
2017 Procurement 25 38 15 12 9 1 0 64 21 769
2017 Real property 16 30 18 17 16 2 1 47 34 673
2017 Materiel management 24 36 17 10 11 2 0 61 21 806
2017 Information management 22 34 18 10 11 3 1 59 22 405
2017 Information technology 21 32 15 16 15 1 1 54 31 826
2017 Internal audit 19 49 9 14 9 0 0 68 23 63
2017 Evaluation 30 36 10 9 11 2 2 69 21 56
2017 Data sciences 24 27 13 13 16 7 0 54 32 58
2017 Policy 26 36 15 15 7 1 0 63 22 204
2017 Project management 27 35 15 12 10 0 0 62 22 598
2017 Other services to the public 21 30 19 15 14 1 0 51 29 349
2017 None of the above 17 29 20 17 15 2 1 47 32 1991
2014 Client contact centre 15 38 25 11 9 1 0 54 20 477
2014 Health care practitioners 22 27 15 16 17 2 1 51 34 501
2014 Federal regulators 23 36 9 14 13 5 0 62 28 44
2014 Compliance, inspection and enforcement 15 33 15 19 17 1 1 49 36 376
2014 Communications or public affairs 22 29 16 19 12 1 0 52 32 211
2014 Access to information and privacy 20 38 13 18 9 1 1 59 28 79
2014 Security 19 32 13 14 20 1 0 52 34 207
2014 Science and technology 15 31 20 19 15 1 0 46 34 1247
2014 Library services 20 27 13 18 16 5 0 50 36 60
2014 Legal services 26 37 7 14 12 3 2 66 27 59
2014 Administration and operations 24 30 15 15 13 2 1 56 28 2246
2014 Human resources 22 31 11 20 13 2 1 55 34 846
2014 Financial management 24 33 13 15 12 2 0 59 28 857
2014 Procurement 19 36 20 14 9 1 0 56 24 928
2014 Real property 15 32 22 14 16 1 0 47 30 449
2014 Materiel management 18 33 18 14 16 1 0 51 30 1017
2014 Information management 16 32 18 15 16 1 1 50 31 587
2014 Information technology 16 29 18 17 18 2 1 46 36 1016
2014 Internal audit 27 31 12 17 12 1 0 59 29 90
2014 Evaluation 16 34 24 13 11 0 1 50 25 64
2014 Other services to the public 16 30 18 19 16 2 1 47 35 647
2014 None of the above 14 27 19 18 18 3 1 42 38 2569

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 28 18 16 18 4 5 43 37 339
2017 Health care practitioners 6 16 15 15 28 3 18 28 54 404
2017 Federal regulators 29 22 28 3 10 5 3 56 14 26
2017 Compliance, inspection and enforcement 16 20 17 15 24 3 5 40 42 228
2017 Communications or public affairs 27 26 8 14 16 1 8 58 33 181
2017 Access to information and privacy 21 24 26 11 15 0 3 47 26 66
2017 Security 21 28 13 15 16 0 7 53 33 190
2017 Science and technology 18 25 15 16 21 2 3 45 39 933
2017 Library services 11 16 11 20 29 2 11 31 57 45
2017 Legal services 15 15 9 19 31 4 7 33 57 51
2017 Administration and operations 16 20 14 18 24 2 6 39 45 1695
2017 Human resources 21 30 12 16 15 2 3 55 33 683
2017 Financial management 19 28 13 17 20 1 2 49 38 809
2017 Procurement 20 28 14 15 20 2 2 49 36 772
2017 Real property 11 25 18 16 25 1 3 38 43 673
2017 Materiel management 15 27 16 14 22 2 5 45 39 807
2017 Information management 17 23 14 18 22 3 5 43 43 404
2017 Information technology 11 20 15 21 27 2 3 33 51 826
2017 Internal audit 16 42 8 9 23 0 1 60 33 62
2017 Evaluation 28 16 8 21 21 3 2 47 45 56
2017 Data sciences 19 29 13 17 16 5 2 51 35 58
2017 Policy 23 34 10 17 13 0 3 59 30 204
2017 Project management 20 27 14 17 19 1 2 48 37 599
2017 Other services to the public 14 27 16 17 20 1 5 43 40 349
2017 None of the above 13 21 18 15 23 2 8 38 42 1989
2014 Client contact centre 9 22 21 18 22 4 4 34 43 478
2014 Health care practitioners 10 10 14 14 35 3 14 24 59 502
2014 Federal regulators 12 18 19 21 27 2 0 31 50 44
2014 Compliance, inspection and enforcement 13 16 18 20 28 2 3 31 50 376
2014 Communications or public affairs 11 25 11 19 31 1 3 37 52 211
2014 Access to information and privacy 15 30 16 6 23 4 5 50 32 79
2014 Security 15 29 11 17 25 0 3 45 44 207
2014 Science and technology 13 27 13 17 26 1 2 42 45 1247
2014 Library services 6 10 18 24 28 8 6 19 60 60
2014 Legal services 12 14 16 6 32 7 13 32 48 59
2014 Administration and operations 12 21 14 17 29 2 6 36 49 2246
2014 Human resources 16 22 13 22 21 2 3 41 45 847
2014 Financial management 13 22 12 19 30 1 2 36 51 859
2014 Procurement 14 25 17 17 22 2 3 41 41 927
2014 Real property 11 22 16 20 26 2 3 35 49 449
2014 Materiel management 12 22 16 16 29 1 4 36 47 1017
2014 Information management 9 20 17 17 33 2 3 30 52 589
2014 Information technology 8 17 15 20 34 2 3 27 57 1018
2014 Internal audit 19 25 16 18 20 1 2 45 39 90
2014 Evaluation 18 21 12 21 21 3 5 42 44 64
2014 Other services to the public 13 23 18 14 25 1 6 39 42 647
2014 None of the above 10 20 17 16 29 2 6 33 49 2569

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 37 27 11 5 5 1 54 18 340
2017 Health care practitioners 17 37 21 13 7 4 2 57 21 404
2017 Federal regulators 31 26 23 0 12 8 0 63 13 26
2017 Compliance, inspection and enforcement 24 33 23 10 8 2 0 58 18 229
2017 Communications or public affairs 34 39 16 6 3 2 0 74 10 180
2017 Access to information and privacy 13 48 20 9 6 3 0 64 16 66
2017 Security 23 45 9 15 6 3 0 70 21 190
2017 Science and technology 19 38 21 13 7 2 0 58 21 934
2017 Library services 24 30 22 13 9 0 2 55 22 45
2017 Legal services 34 39 11 6 2 6 2 79 8 51
2017 Administration and operations 24 39 18 9 6 3 1 65 16 1696
2017 Human resources 26 40 17 8 6 4 0 68 15 686
2017 Financial management 23 41 19 8 6 3 0 66 15 807
2017 Procurement 20 38 22 10 7 2 0 59 18 773
2017 Real property 14 37 23 13 9 3 0 53 23 673
2017 Materiel management 20 38 22 12 5 3 0 60 17 808
2017 Information management 24 41 17 9 6 3 0 67 15 405
2017 Information technology 19 36 22 13 8 3 1 57 21 827
2017 Internal audit 23 42 18 9 6 2 0 66 15 63
2017 Evaluation 32 41 16 2 6 2 2 76 8 56
2017 Data sciences 21 30 18 12 8 10 0 58 22 58
2017 Policy 26 43 15 9 4 1 0 71 13 204
2017 Project management 24 41 18 9 5 3 0 67 14 599
2017 Other services to the public 15 38 21 13 11 2 0 54 25 349
2017 None of the above 16 34 22 13 10 3 0 53 24 1988

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 43 16 4 2 4 3 75 7 339
2017 Health care practitioners 39 34 18 3 2 3 0 75 6 404
2017 Federal regulators 38 29 25 5 0 3 0 69 5 26
2017 Compliance, inspection and enforcement 36 35 20 4 2 2 0 73 6 228
2017 Communications or public affairs 47 35 10 2 4 3 0 85 5 181
2017 Access to information and privacy 37 41 11 5 3 3 0 81 8 66
2017 Security 34 40 18 3 1 2 1 76 5 191
2017 Science and technology 31 38 19 4 2 6 1 74 6 932
2017 Library services 34 37 20 3 2 2 2 74 5 44
2017 Legal services 51 21 20 4 0 4 0 75 4 51
2017 Administration and operations 41 33 15 4 4 3 1 76 8 1694
2017 Human resources 40 39 11 5 1 3 0 82 6 684
2017 Financial management 40 35 14 4 4 3 0 78 8 808
2017 Procurement 35 38 18 4 3 2 0 74 7 769
2017 Real property 26 35 22 6 6 4 1 65 12 673
2017 Materiel management 33 38 17 4 3 3 1 74 8 805
2017 Information management 38 37 13 4 2 4 1 79 7 405
2017 Information technology 35 38 16 4 2 4 0 76 7 827
2017 Internal audit 37 32 15 9 2 6 0 73 11 63
2017 Evaluation 52 19 13 4 4 5 4 77 8 56
2017 Data sciences 38 30 19 3 2 7 2 74 5 58
2017 Policy 44 33 13 3 1 7 0 82 4 204
2017 Project management 37 41 14 3 2 3 0 80 6 596
2017 Other services to the public 32 34 19 6 5 2 1 69 12 349
2017 None of the above 29 32 23 6 5 4 1 65 11 1988
2014 Client contact centre 27 42 20 4 2 2 2 72 6 478
2014 Health care practitioners 44 30 13 4 3 5 1 79 7 501
2014 Federal regulators 41 40 13 4 2 0 0 81 6 44
2014 Compliance, inspection and enforcement 36 34 20 4 3 2 1 72 8 376
2014 Communications or public affairs 41 37 14 4 1 4 0 81 5 211
2014 Access to information and privacy 36 36 13 4 5 5 1 77 10 79
2014 Security 44 35 15 4 1 2 0 80 5 207
2014 Science and technology 31 40 17 3 2 7 1 76 6 1245
2014 Library services 34 42 15 2 5 1 0 77 7 60
2014 Legal services 44 32 8 3 3 7 2 84 7 59
2014 Administration and operations 41 34 15 4 2 3 1 78 6 2245
2014 Human resources 41 37 12 3 3 3 1 82 6 848
2014 Financial management 41 36 14 3 2 4 1 80 6 859
2014 Procurement 34 41 14 3 2 4 0 79 6 927
2014 Real property 33 40 17 3 3 4 0 76 6 448
2014 Materiel management 36 37 17 4 3 3 1 75 8 1017
2014 Information management 44 32 16 3 3 3 0 78 6 589
2014 Information technology 38 35 16 3 2 5 1 78 6 1018
2014 Internal audit 47 30 10 6 6 1 1 79 11 90
2014 Evaluation 35 33 17 1 6 7 0 74 8 64
2014 Other services to the public 30 38 18 6 4 3 2 71 10 647
2014 None of the above 29 35 19 5 4 6 1 70 10 2570

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 46 15 5 1 3 0 78 6 341
2017 Health care practitioners 35 44 12 4 3 2 0 80 8 402
2017 Federal regulators 49 28 14 5 0 3 0 80 5 26
2017 Compliance, inspection and enforcement 31 42 14 8 2 2 0 76 10 229
2017 Communications or public affairs 43 41 7 6 1 1 0 85 8 181
2017 Access to information and privacy 32 40 11 11 5 2 0 73 16 66
2017 Security 34 44 13 4 2 1 1 80 6 188
2017 Science and technology 29 45 16 6 2 2 0 75 9 930
2017 Library services 46 22 15 16 0 0 0 68 16 45
2017 Legal services 43 37 10 4 0 6 0 85 4 51
2017 Administration and operations 40 38 12 5 3 1 0 79 8 1692
2017 Human resources 38 46 10 3 2 1 0 85 5 683
2017 Financial management 41 39 11 4 4 1 0 80 9 805
2017 Procurement 32 44 16 5 2 2 0 77 7 766
2017 Real property 26 44 16 7 4 2 1 72 11 672
2017 Materiel management 34 42 14 6 2 2 0 78 8 804
2017 Information management 42 38 10 4 3 1 1 82 7 403
2017 Information technology 38 40 13 5 2 2 0 80 7 826
2017 Internal audit 28 46 8 10 8 0 0 75 18 63
2017 Evaluation 52 24 12 7 3 2 0 77 11 56
2017 Data sciences 27 39 10 12 6 7 0 70 19 58
2017 Policy 35 41 15 7 2 0 0 76 9 204
2017 Project management 37 42 14 5 2 1 0 79 7 598
2017 Other services to the public 30 42 18 5 5 1 0 72 10 345
2017 None of the above 28 36 21 8 4 2 1 66 13 1986
2014 Client contact centre 24 43 22 6 3 2 1 69 9 478
2014 Health care practitioners 40 34 13 7 3 2 0 76 11 501
2014 Federal regulators 37 39 18 4 0 2 0 77 4 44
2014 Compliance, inspection and enforcement 35 37 17 5 4 2 0 73 9 376
2014 Communications or public affairs 37 40 12 8 2 1 0 78 10 211
2014 Access to information and privacy 38 33 16 2 5 4 1 74 8 79
2014 Security 41 36 15 5 1 2 0 78 6 207
2014 Science and technology 32 41 14 7 3 3 0 75 11 1246
2014 Library services 35 43 14 3 5 0 0 78 8 60
2014 Legal services 49 31 8 7 3 0 2 81 10 59
2014 Administration and operations 40 36 14 5 2 2 0 78 7 2242
2014 Human resources 41 38 11 5 3 2 0 81 8 849
2014 Financial management 37 39 13 5 3 3 0 79 8 859
2014 Procurement 32 43 14 5 3 3 0 77 9 926
2014 Real property 34 42 15 3 3 2 0 78 6 448
2014 Materiel management 35 37 14 7 4 2 0 74 11 1017
2014 Information management 39 36 15 5 3 2 0 77 8 588
2014 Information technology 36 37 14 5 3 4 0 77 8 1018
2014 Internal audit 44 35 8 7 6 0 0 80 12 90
2014 Evaluation 34 35 14 9 5 3 0 72 14 64
2014 Other services to the public 29 36 19 8 4 2 1 67 12 648
2014 None of the above 29 37 19 7 5 3 1 68 12 2571

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 47 12 3 1 1 0 84 4 341
2017 Health care practitioners 43 41 7 5 3 0 0 84 9 403
2017 Federal regulators 59 22 16 3 0 0 0 81 3 26
2017 Compliance, inspection and enforcement 40 38 11 8 4 0 0 78 11 229
2017 Communications or public affairs 53 36 8 2 1 0 0 89 3 181
2017 Access to information and privacy 40 40 8 6 6 0 0 80 12 66
2017 Security 48 37 8 4 3 0 0 85 7 191
2017 Science and technology 40 39 12 6 3 0 0 79 9 932
2017 Library services 57 28 12 4 0 0 0 84 4 45
2017 Legal services 52 32 12 4 0 0 0 84 4 51
2017 Administration and operations 48 35 8 5 3 0 0 83 9 1695
2017 Human resources 48 38 6 5 2 0 0 87 7 685
2017 Financial management 47 37 8 5 3 0 0 83 9 804
2017 Procurement 43 43 7 4 3 0 0 86 7 768
2017 Real property 33 42 12 6 7 0 0 74 13 672
2017 Materiel management 43 40 9 5 4 0 0 82 8 807
2017 Information management 47 37 9 4 3 0 0 84 7 404
2017 Information technology 43 39 9 5 3 0 0 83 8 826
2017 Internal audit 49 31 9 9 2 0 0 81 10 63
2017 Evaluation 59 26 6 4 5 0 0 85 9 56
2017 Data sciences 47 27 8 5 11 2 0 75 16 58
2017 Policy 56 32 8 2 2 0 0 88 4 203
2017 Project management 46 39 8 5 2 0 0 85 7 599
2017 Other services to the public 34 44 9 7 6 1 0 78 13 345
2017 None of the above 34 40 13 7 5 0 0 75 12 1985
2014 Client contact centre 32 43 15 5 4 0 0 76 9 478
2014 Health care practitioners 50 32 9 6 3 0 0 83 9 500
2014 Federal regulators 42 44 4 4 3 3 0 88 8 44
2014 Compliance, inspection and enforcement 40 38 12 6 3 0 0 78 10 375
2014 Communications or public affairs 45 38 9 5 4 0 0 83 9 211
2014 Access to information and privacy 44 42 6 5 3 0 0 86 8 79
2014 Security 43 36 13 6 2 0 0 79 8 207
2014 Science and technology 36 42 11 8 4 0 0 77 12 1247
2014 Library services 49 28 16 2 5 0 0 77 7 60
2014 Legal services 51 36 5 5 3 0 0 87 8 59
2014 Administration and operations 49 35 8 5 3 0 0 84 7 2243
2014 Human resources 48 37 8 5 2 0 0 85 7 847
2014 Financial management 46 38 10 4 3 0 0 84 6 858
2014 Procurement 38 45 10 4 3 0 0 83 7 925
2014 Real property 41 39 11 6 4 0 0 80 10 448
2014 Materiel management 42 37 10 5 4 1 0 80 10 1014
2014 Information management 47 34 11 5 2 1 0 82 7 589
2014 Information technology 42 40 10 5 3 0 0 82 8 1018
2014 Internal audit 49 35 6 6 4 0 0 84 10 90
2014 Evaluation 41 36 9 9 3 2 0 78 13 64
2014 Other services to the public 33 39 14 9 6 0 0 72 14 647
2014 None of the above 34 37 14 8 6 1 0 72 14 2570

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 43 17 5 4 2 0 74 9 339
2017 Health care practitioners 37 36 15 7 6 0 0 72 13 401
2017 Federal regulators 56 20 19 5 0 0 0 76 5 26
2017 Compliance, inspection and enforcement 28 37 16 10 9 0 0 66 19 228
2017 Communications or public affairs 47 33 11 5 4 0 0 80 9 181
2017 Access to information and privacy 31 38 11 11 9 0 0 69 20 66
2017 Security 41 32 13 7 7 0 0 73 14 190
2017 Science and technology 28 33 20 10 7 1 0 62 18 932
2017 Library services 41 25 21 9 4 0 0 66 13 45
2017 Legal services 52 17 16 12 2 2 0 70 14 51
2017 Administration and operations 40 32 13 8 6 0 0 72 14 1694
2017 Human resources 37 37 13 7 5 1 0 75 12 682
2017 Financial management 38 32 14 8 6 0 0 71 15 804
2017 Procurement 36 36 17 7 4 0 0 72 11 766
2017 Real property 24 33 19 14 10 0 0 58 24 672
2017 Materiel management 34 33 18 9 6 0 0 67 14 806
2017 Information management 37 34 16 6 6 1 0 72 12 403
2017 Information technology 35 31 19 10 5 0 0 65 16 824
2017 Internal audit 37 34 13 9 6 0 0 72 15 63
2017 Evaluation 47 35 9 2 7 0 0 82 9 56
2017 Data sciences 35 28 12 14 10 2 0 64 24 57
2017 Policy 47 29 14 5 4 0 0 76 10 204
2017 Project management 38 34 16 8 5 0 0 72 12 599
2017 Other services to the public 29 34 17 11 9 1 0 63 20 346
2017 None of the above 29 32 19 10 8 1 0 62 19 1988
2014 Client contact centre 22 41 23 8 6 0 0 64 14 478
2014 Health care practitioners 36 34 14 8 7 1 0 70 16 502
2014 Federal regulators 33 41 6 10 9 0 0 74 20 44
2014 Compliance, inspection and enforcement 26 33 17 14 9 0 0 60 23 375
2014 Communications or public affairs 27 42 17 9 5 0 0 69 14 211
2014 Access to information and privacy 26 50 14 5 4 0 1 77 9 79
2014 Security 30 40 13 10 6 1 0 70 16 207
2014 Science and technology 23 36 18 13 10 0 0 59 23 1246
2014 Library services 26 36 23 8 6 0 0 63 14 60
2014 Legal services 37 36 14 2 8 3 0 75 10 59
2014 Administration and operations 33 35 15 9 6 1 0 69 16 2245
2014 Human resources 31 37 16 9 6 0 0 69 15 849
2014 Financial management 33 37 15 8 6 1 0 70 14 859
2014 Procurement 27 42 17 8 5 1 0 70 13 928
2014 Real property 26 35 18 13 7 0 0 62 20 449
2014 Materiel management 27 38 15 10 10 1 0 66 20 1016
2014 Information management 29 38 16 11 6 1 0 67 17 589
2014 Information technology 27 36 18 10 8 1 0 64 18 1018
2014 Internal audit 39 30 17 12 2 0 0 69 15 90
2014 Evaluation 31 32 17 13 4 2 0 65 18 64
2014 Other services to the public 25 33 17 12 12 0 0 58 24 647
2014 None of the above 24 35 17 12 11 1 0 60 23 2572

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 44 17 7 3 1 0 72 11 340
2017 Health care practitioners 34 41 13 6 6 0 0 75 12 400
2017 Federal regulators 52 23 19 5 0 0 0 76 5 26
2017 Compliance, inspection and enforcement 27 38 14 11 10 0 0 65 21 228
2017 Communications or public affairs 47 34 11 4 3 1 0 82 7 181
2017 Access to information and privacy 31 40 15 8 6 0 0 71 14 66
2017 Security 35 38 13 7 7 0 0 73 14 191
2017 Science and technology 25 38 18 12 7 0 0 63 20 931
2017 Library services 46 29 14 9 2 0 0 75 11 45
2017 Legal services 50 27 12 9 2 0 0 77 11 51
2017 Administration and operations 38 35 13 8 6 0 0 74 14 1692
2017 Human resources 37 40 11 9 4 0 0 77 12 686
2017 Financial management 38 34 14 9 5 0 0 72 14 803
2017 Procurement 34 39 15 7 4 0 0 74 11 768
2017 Real property 21 36 17 15 10 0 0 57 25 672
2017 Materiel management 34 35 17 9 6 0 0 69 14 806
2017 Information management 37 36 15 6 5 0 0 73 12 403
2017 Information technology 33 35 17 9 5 0 0 68 15 825
2017 Internal audit 37 39 12 8 5 0 0 76 12 63
2017 Evaluation 45 36 8 6 5 0 0 81 11 56
2017 Data sciences 25 39 15 8 11 2 0 65 20 58
2017 Policy 48 33 9 6 4 0 0 81 10 203
2017 Project management 37 35 14 10 4 0 0 72 14 598
2017 Other services to the public 26 34 18 13 9 1 0 60 22 345
2017 None of the above 27 34 19 12 8 0 0 61 20 1987
2014 Client contact centre 21 43 24 7 5 0 0 64 12 478
2014 Health care practitioners 34 36 13 10 6 0 0 71 16 501
2014 Federal regulators 25 51 6 13 5 0 0 76 18 44
2014 Compliance, inspection and enforcement 25 35 15 16 9 0 0 60 25 375
2014 Communications or public affairs 24 50 12 8 6 0 0 74 14 211
2014 Access to information and privacy 23 53 16 5 3 0 0 76 8 79
2014 Security 30 39 15 11 4 0 0 69 15 207
2014 Science and technology 21 36 18 16 10 0 0 57 25 1247
2014 Library services 29 39 17 12 4 0 0 68 15 60
2014 Legal services 42 29 15 2 8 3 0 74 10 59
2014 Administration and operations 33 37 13 10 6 0 0 70 16 2244
2014 Human resources 32 39 14 9 5 0 0 71 14 849
2014 Financial management 32 39 14 9 5 0 0 72 14 858
2014 Procurement 26 44 17 8 5 0 0 70 13 927
2014 Real property 23 40 17 13 7 0 0 63 20 449
2014 Materiel management 27 37 15 11 9 1 0 65 20 1016
2014 Information management 29 38 15 12 5 0 0 68 17 589
2014 Information technology 26 37 18 12 7 0 0 63 19 1018
2014 Internal audit 37 33 15 10 4 0 0 70 15 90
2014 Evaluation 31 36 17 11 4 0 0 67 16 64
2014 Other services to the public 22 35 17 15 10 0 0 58 25 648
2014 None of the above 22 36 18 13 11 1 0 58 24 2572

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 36 15 9 5 5 1 69 16 340
2017 Health care practitioners 35 25 18 9 7 4 2 64 17 401
2017 Federal regulators 48 24 22 0 6 0 0 72 6 26
2017 Compliance, inspection and enforcement 32 23 16 14 11 3 1 57 26 229
2017 Communications or public affairs 40 26 13 12 4 4 0 69 17 180
2017 Access to information and privacy 28 30 20 6 10 6 0 62 17 65
2017 Security 39 26 16 10 8 1 1 66 18 191
2017 Science and technology 28 26 22 11 9 3 1 56 21 932
2017 Library services 39 24 12 2 16 5 2 68 19 45
2017 Legal services 43 21 15 10 4 7 0 69 14 51
2017 Administration and operations 38 24 16 11 9 3 1 64 20 1691
2017 Human resources 36 28 16 9 7 3 0 66 17 685
2017 Financial management 35 27 14 10 10 3 0 64 21 802
2017 Procurement 30 33 17 10 6 3 0 65 17 769
2017 Real property 28 27 19 11 12 3 0 57 24 672
2017 Materiel management 31 28 18 12 8 3 0 61 20 808
2017 Information management 37 26 16 8 8 4 1 66 17 404
2017 Information technology 33 26 18 13 8 2 1 61 21 827
2017 Internal audit 27 25 19 12 12 5 0 55 25 63
2017 Evaluation 45 25 15 3 9 3 0 72 12 56
2017 Data sciences 19 25 19 17 13 7 0 47 32 58
2017 Policy 45 21 13 12 6 3 1 68 19 203
2017 Project management 34 24 18 13 8 3 0 60 21 596
2017 Other services to the public 29 27 17 12 11 3 0 59 23 345
2017 None of the above 30 26 19 11 9 4 2 59 21 1986
2014 Client contact centre 25 34 21 10 8 2 0 60 18 478
2014 Health care practitioners 37 24 13 11 9 4 1 65 21 501
2014 Federal regulators 41 29 15 4 6 5 0 74 11 44
2014 Compliance, inspection and enforcement 28 27 18 14 11 2 0 56 26 375
2014 Communications or public affairs 25 29 18 16 9 3 0 56 26 211
2014 Access to information and privacy 25 36 22 9 7 1 0 62 15 79
2014 Security 33 30 14 13 8 2 0 65 21 207
2014 Science and technology 27 25 21 12 12 3 1 54 24 1247
2014 Library services 29 19 16 23 9 5 0 50 33 59
2014 Legal services 39 14 17 11 8 10 0 59 22 59
2014 Administration and operations 35 25 15 12 9 4 0 63 21 2243
2014 Human resources 31 26 16 13 10 3 0 59 24 848
2014 Financial management 36 25 15 13 9 2 0 62 23 859
2014 Procurement 30 29 18 12 8 2 0 61 21 928
2014 Real property 27 30 17 12 10 3 1 60 23 447
2014 Materiel management 29 27 19 11 11 3 0 58 23 1017
2014 Information management 33 25 17 12 9 3 0 61 22 588
2014 Information technology 30 25 17 14 11 3 0 57 26 1016
2014 Internal audit 32 19 19 17 10 3 0 52 28 89
2014 Evaluation 35 19 23 11 13 0 0 54 23 64
2014 Other services to the public 30 24 19 12 10 4 1 57 23 647
2014 None of the above 28 28 18 11 11 3 1 58 23 2572
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 28 44 28 341
2017 Health care practitioners 13 61 27 403
2017 Federal regulators 23 54 22 26
2017 Compliance, inspection and enforcement 25 48 27 229
2017 Communications or public affairs 39 34 27 181
2017 Access to information and privacy 36 34 30 66
2017 Security 22 52 26 191
2017 Science and technology 17 53 30 933
2017 Library services 14 62 24 45
2017 Legal services 29 31 40 51
2017 Administration and operations 33 38 30 1693
2017 Human resources 35 34 31 686
2017 Financial management 31 34 35 808
2017 Procurement 26 42 32 772
2017 Real property 20 48 33 674
2017 Materiel management 22 49 29 808
2017 Information management 27 40 33 405
2017 Information technology 24 44 32 826
2017 Internal audit 36 24 40 63
2017 Evaluation 26 41 33 56
2017 Data sciences 20 45 35 58
2017 Policy 41 28 30 204
2017 Project management 28 44 28 599
2017 Other services to the public 15 57 28 349
2017 None of the above 15 54 30 1990
2014 Client contact centre 24 54 22 477
2014 Health care practitioners 17 57 27 501
2014 Federal regulators 10 50 40 44
2014 Compliance, inspection and enforcement 25 40 35 376
2014 Communications or public affairs 39 27 34 211
2014 Access to information and privacy 26 38 36 79
2014 Security 23 46 31 206
2014 Science and technology 15 52 33 1248
2014 Library services 13 47 40 60
2014 Legal services 26 46 29 59
2014 Administration and operations 28 39 34 2243
2014 Human resources 44 26 30 848
2014 Financial management 30 35 35 859
2014 Procurement 29 41 31 928
2014 Real property 15 50 35 449
2014 Materiel management 21 50 29 1015
2014 Information management 25 41 34 589
2014 Information technology 17 47 35 1018
2014 Internal audit 35 29 37 90
2014 Evaluation 25 48 27 64
2014 Other services to the public 14 55 32 648
2014 None of the above 18 52 30 2567

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 39 20 24 4 6 7 95
2017 Health care practitioners 37 13 22 17 4 8 49
2017 Compliance, inspection and enforcement 38 25 20 2 0 16 61
2017 Communications or public affairs 13 21 49 6 10 1 70
2017 Access to information and privacy 28 30 26 0 0 17 24
2017 Security 21 37 27 2 0 14 45
2017 Science and technology 39 17 19 11 11 3 150
2017 Legal services 20 27 20 7 20 6 13
2017 Administration and operations 28 28 26 3 6 9 546
2017 Human resources 13 36 30 5 8 8 238
2017 Financial management 18 37 32 1 2 10 254
2017 Procurement 26 38 25 5 0 6 212
2017 Real property 42 11 24 7 11 5 135
2017 Materiel management 41 27 15 8 6 3 177
2017 Information management 38 22 19 3 14 5 105
2017 Information technology 22 27 40 5 1 6 198
2017 Internal audit 4 4 67 0 17 8 20
2017 Evaluation 12 31 27 15 8 6 15
2017 Data sciences 0 23 35 34 9 0 12
2017 Policy 10 40 37 3 5 5 83
2017 Project management 28 37 22 4 4 5 165
2017 Other services to the public 51 10 18 8 5 8 54
2017 None of the above 45 17 18 7 5 7 332
2014 Client contact centre 45 14 21 6 9999 15 120
2014 Health care practitioners 45 14 25 12 9999 5 86
2014 Compliance, inspection and enforcement 41 21 17 10 9999 10 99
2014 Communications or public affairs 5 25 48 11 9999 12 84
2014 Access to information and privacy 15 42 33 0 9999 10 21
2014 Security 31 23 31 8 9999 8 51
2014 Science and technology 40 15 21 18 9999 6 197
2014 Legal services 29 28 35 0 9999 7 14
2014 Administration and operations 29 25 27 7 9999 12 637
2014 Human resources 18 26 33 6 9999 18 375
2014 Financial management 15 37 31 5 9999 11 264
2014 Procurement 26 39 22 7 9999 7 290
2014 Real property 42 9 31 10 9999 8 76
2014 Materiel management 34 30 17 11 9999 8 219
2014 Information management 27 27 30 5 9999 10 147
2014 Information technology 21 26 36 12 9999 6 180
2014 Internal audit 26 19 35 7 9999 13 31
2014 Evaluation 35 11 36 0 9999 18 16
2014 Other services to the public 48 6 18 18 9999 9 94
2014 None of the above 41 17 18 13 9999 11 498
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 20 80 340
2017 Health care practitioners 20 80 402
2017 Compliance, inspection and enforcement 16 84 229
2017 Communications or public affairs 16 84 181
2017 Access to information and privacy 21 79 66
2017 Security 19 81 190
2017 Science and technology 16 84 933
2017 Library services 11 89 45
2017 Legal services 14 86 51
2017 Administration and operations 20 80 1692
2017 Human resources 16 84 685
2017 Financial management 18 82 804
2017 Procurement 15 85 771
2017 Real property 22 78 671
2017 Materiel management 15 85 806
2017 Information management 16 84 402
2017 Information technology 14 86 827
2017 Internal audit 18 82 62
2017 Evaluation 16 84 56
2017 Data sciences 20 80 57
2017 Policy 14 86 204
2017 Project management 11 89 595
2017 Other services to the public 19 81 348
2017 None of the above 21 79 1985
2014 Client contact centre 23 77 477
2014 Health care practitioners 24 76 500
2014 Federal regulators 24 76 44
2014 Compliance, inspection and enforcement 19 81 375
2014 Communications or public affairs 20 80 211
2014 Access to information and privacy 13 87 79
2014 Security 16 84 207
2014 Science and technology 14 86 1246
2014 Library services 16 84 60
2014 Legal services 21 79 59
2014 Administration and operations 21 79 2237
2014 Human resources 17 83 846
2014 Financial management 20 80 859
2014 Procurement 18 82 927
2014 Real property 23 77 447
2014 Materiel management 18 82 1015
2014 Information management 17 83 589
2014 Information technology 16 84 1017
2014 Internal audit 19 81 89
2014 Evaluation 10 90 64
2014 Other services to the public 23 77 647
2014 None of the above 22 78 2567

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 66
2017 Health care practitioners 64 82
2017 Compliance, inspection and enforcement 53 37
2017 Communications or public affairs 53 28
2017 Access to information and privacy 64 14
2017 Security 43 36
2017 Science and technology 64 144
2017 Administration and operations 48 330
2017 Human resources 47 108
2017 Financial management 43 147
2017 Procurement 52 124
2017 Real property 47 141
2017 Materiel management 48 116
2017 Information management 39 67
2017 Information technology 52 116
2017 Data sciences 60 11
2017 Policy 50 28
2017 Project management 57 65
2017 Other services to the public 56 66
2017 None of the above 57 390
2014 Client contact centre 55 109
2014 Health care practitioners 54 121
2014 Federal regulators 64 10
2014 Compliance, inspection and enforcement 51 72
2014 Communications or public affairs 55 42
2014 Access to information and privacy 60 10
2014 Security 37 36
2014 Science and technology 51 174
2014 Legal services 52 12
2014 Administration and operations 52 461
2014 Human resources 51 137
2014 Financial management 43 173
2014 Procurement 55 169
2014 Real property 50 98
2014 Materiel management 55 173
2014 Information management 54 100
2014 Information technology 55 158
2014 Internal audit 35 17
2014 Other services to the public 61 150
2014 None of the above 55 545

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 59 66
2017 Health care practitioners 53 82
2017 Compliance, inspection and enforcement 79 37
2017 Communications or public affairs 64 28
2017 Access to information and privacy 58 14
2017 Security 61 36
2017 Science and technology 57 144
2017 Administration and operations 69 330
2017 Human resources 56 108
2017 Financial management 69 147
2017 Procurement 59 124
2017 Real property 64 141
2017 Materiel management 65 116
2017 Information management 73 67
2017 Information technology 67 116
2017 Internal audit 74 12
2017 Data sciences 77 11
2017 Policy 72 28
2017 Project management 49 65
2017 Other services to the public 62 66
2017 None of the above 61 390
2014 Client contact centre 63 109
2014 Health care practitioners 69 121
2014 Federal regulators 65 10
2014 Compliance, inspection and enforcement 54 72
2014 Communications or public affairs 57 42
2014 Access to information and privacy 61 10
2014 Security 63 36
2014 Science and technology 63 174
2014 Library services 71 10
2014 Legal services 67 12
2014 Administration and operations 61 461
2014 Human resources 56 137
2014 Financial management 68 173
2014 Procurement 61 169
2014 Real property 61 98
2014 Materiel management 61 173
2014 Information management 61 100
2014 Information technology 65 158
2014 Internal audit 82 17
2014 Other services to the public 65 150
2014 None of the above 62 545

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 66
2017 Communications or public affairs 0 28
2017 Access to information and privacy 0 14
2017 Science and technology 4 144
2017 Administration and operations 6 330
2017 Human resources 10 108
2017 Financial management 8 147
2017 Procurement 8 124
2017 Real property 12 141
2017 Materiel management 9 116
2017 Information management 10 67
2017 Information technology 9 116
2017 None of the above 8 390
2014 Client contact centre 8 109
2014 Health care practitioners 4 121
2014 Compliance, inspection and enforcement 13 72
2014 Communications or public affairs 12 42
2014 Access to information and privacy 0 10
2014 Science and technology 7 174
2014 Legal services 0 12
2014 Administration and operations 6 461
2014 Human resources 10 137
2014 Financial management 3 173
2014 Procurement 10 169
2014 Real property 11 98
2014 Materiel management 7 173
2014 Information management 12 100
2014 Information technology 8 158
2014 Other services to the public 5 150
2014 None of the above 10 545

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 37
2017 Communications or public affairs 0 28
2017 Access to information and privacy 0 14
2017 Security 0 36
2017 Procurement 0 124
2017 Real property 0 141
2017 Information management 0 67
2017 Information technology 0 116
2017 Internal audit 0 12
2017 Data sciences 0 11
2017 Policy 0 28
2017 Project management 0 65
2017 Other services to the public 0 66
2017 None of the above 0 390
2014 Health care practitioners 5 121
2014 Federal regulators 0 10
2014 Compliance, inspection and enforcement 0 72
2014 Communications or public affairs 0 42
2014 Access to information and privacy 0 10
2014 Security 0 36
2014 Science and technology 0 174
2014 Library services 0 10
2014 Legal services 0 12
2014 Administration and operations 1 461
2014 Procurement 0 169
2014 Real property 0 98
2014 Information management 0 100
2014 Internal audit 0 17

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 6 82
2017 Access to information and privacy 0 14
2017 Science and technology 6 144
2017 Administration and operations 6 330
2017 Human resources 4 108
2017 Procurement 6 124
2017 Real property 14 141
2017 Materiel management 14 116
2017 Information technology 10 116
2017 Internal audit 0 12
2017 Policy 0 28
2017 Project management 11 65
2017 Other services to the public 8 66
2017 None of the above 9 390
2014 Compliance, inspection and enforcement 11 72
2014 Science and technology 8 174
2014 Library services 0 10
2014 Legal services 0 12
2014 Administration and operations 7 461
2014 Financial management 5 173
2014 Procurement 8 169
2014 Real property 8 98
2014 Materiel management 9 173
2014 Information technology 6 158
2014 Other services to the public 7 150
2014 None of the above 9 545

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 66
2017 Administration and operations 4 330
2017 Real property 6 141
2017 Materiel management 5 116
2017 Information technology 4 116
2017 Internal audit 0 12
2017 Data sciences 0 11
2017 Policy 0 28
2017 None of the above 5 390
2014 Client contact centre 6 109
2014 Access to information and privacy 0 10
2014 Security 0 36
2014 Science and technology 3 174
2014 Legal services 0 12
2014 Administration and operations 3 461
2014 Real property 5 98
2014 Materiel management 3 173
2014 Internal audit 0 17
2014 Other services to the public 4 150
2014 None of the above 4 545

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 66
2017 Science and technology 4 144
2017 Administration and operations 4 330
2017 Human resources 16 108
2017 Financial management 5 147
2017 Procurement 5 124
2017 Real property 3 141
2017 Materiel management 8 116
2017 Information technology 4 116
2017 Project management 7 65
2017 None of the above 7 390
2014 Client contact centre 6 109
2014 Federal regulators 0 10
2014 Security 0 36
2014 Science and technology 5 174
2014 Library services 0 10
2014 Legal services 0 12
2014 Administration and operations 5 461
2014 Human resources 12 137
2014 Procurement 4 169
2014 Real property 5 98
2014 Materiel management 5 173
2014 Information management 5 100
2014 Information technology 5 158
2014 Other services to the public 4 150
2014 None of the above 5 545

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 30 66
2017 Health care practitioners 30 82
2017 Compliance, inspection and enforcement 45 37
2017 Communications or public affairs 41 28
2017 Access to information and privacy 35 14
2017 Security 46 36
2017 Science and technology 38 145
2017 Administration and operations 44 330
2017 Human resources 42 108
2017 Financial management 44 147
2017 Procurement 43 124
2017 Real property 45 141
2017 Materiel management 41 116
2017 Information management 36 67
2017 Information technology 39 116
2017 Policy 37 28
2017 Project management 35 65
2017 Other services to the public 24 66
2017 None of the above 49 390
2014 Client contact centre 46 109
2014 Health care practitioners 46 121
2014 Compliance, inspection and enforcement 46 72
2014 Communications or public affairs 45 42
2014 Security 40 36
2014 Science and technology 40 175
2014 Legal services 43 12
2014 Administration and operations 44 462
2014 Human resources 42 137
2014 Financial management 39 173
2014 Procurement 35 169
2014 Real property 54 100
2014 Materiel management 41 173
2014 Information management 41 100
2014 Information technology 33 159
2014 Internal audit 64 17
2014 Other services to the public 38 150
2014 None of the above 40 545

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 66
2017 Health care practitioners 39 82
2017 Compliance, inspection and enforcement 58 37
2017 Communications or public affairs 44 28
2017 Security 50 36
2017 Science and technology 42 145
2017 Administration and operations 44 330
2017 Human resources 32 108
2017 Financial management 45 147
2017 Procurement 34 124
2017 Real property 40 141
2017 Materiel management 40 116
2017 Information management 42 67
2017 Information technology 39 116
2017 Policy 54 28
2017 Project management 32 65
2017 Other services to the public 37 66
2017 None of the above 40 390
2014 Client contact centre 40 109
2014 Health care practitioners 45 121
2014 Compliance, inspection and enforcement 33 72
2014 Communications or public affairs 53 42
2014 Security 35 36
2014 Science and technology 45 175
2014 Legal services 43 12
2014 Administration and operations 41 462
2014 Human resources 25 137
2014 Financial management 44 173
2014 Procurement 38 169
2014 Real property 45 100
2014 Materiel management 35 173
2014 Information management 37 100
2014 Information technology 40 159
2014 Internal audit 41 17
2014 Other services to the public 49 150
2014 None of the above 41 545

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 66
2017 Health care practitioners 36 82
2017 Compliance, inspection and enforcement 56 37
2017 Communications or public affairs 40 28
2017 Access to information and privacy 44 14
2017 Security 37 36
2017 Science and technology 44 145
2017 Administration and operations 49 330
2017 Human resources 51 108
2017 Financial management 42 147
2017 Procurement 44 124
2017 Real property 42 141
2017 Materiel management 36 116
2017 Information management 49 67
2017 Information technology 55 116
2017 Internal audit 58 12
2017 Data sciences 45 11
2017 Policy 54 28
2017 Project management 32 65
2017 Other services to the public 48 66
2017 None of the above 47 390
2014 Client contact centre 40 109
2014 Health care practitioners 46 121
2014 Compliance, inspection and enforcement 35 72
2014 Communications or public affairs 38 42
2014 Security 47 36
2014 Science and technology 44 175
2014 Legal services 56 12
2014 Administration and operations 46 462
2014 Human resources 44 137
2014 Financial management 47 173
2014 Procurement 39 169
2014 Real property 46 100
2014 Materiel management 46 173
2014 Information management 44 100
2014 Information technology 47 159
2014 Internal audit 64 17
2014 Other services to the public 47 150
2014 None of the above 42 545

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 38 66
2017 Health care practitioners 48 82
2017 Compliance, inspection and enforcement 46 37
2017 Communications or public affairs 55 28
2017 Security 31 36
2017 Science and technology 38 145
2017 Administration and operations 44 330
2017 Human resources 38 108
2017 Financial management 44 147
2017 Procurement 41 124
2017 Real property 35 141
2017 Materiel management 35 116
2017 Information management 42 67
2017 Information technology 40 116
2017 Internal audit 51 12
2017 Policy 47 28
2017 Project management 33 65
2017 Other services to the public 43 66
2017 None of the above 40 390
2014 Client contact centre 39 109
2014 Health care practitioners 45 121
2014 Compliance, inspection and enforcement 38 72
2014 Communications or public affairs 31 42
2014 Security 42 36
2014 Science and technology 39 175
2014 Administration and operations 40 462
2014 Human resources 34 137
2014 Financial management 41 173
2014 Procurement 45 169
2014 Real property 41 100
2014 Materiel management 39 173
2014 Information management 37 100
2014 Information technology 36 159
2014 Internal audit 30 17
2014 Other services to the public 40 150
2014 None of the above 40 545

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 66
2017 Health care practitioners 23 82
2017 Compliance, inspection and enforcement 50 37
2017 Communications or public affairs 40 28
2017 Security 21 36
2017 Science and technology 31 145
2017 Administration and operations 33 330
2017 Human resources 31 108
2017 Financial management 36 147
2017 Procurement 34 124
2017 Real property 31 141
2017 Materiel management 25 116
2017 Information management 34 67
2017 Information technology 45 116
2017 Internal audit 50 12
2017 Policy 62 28
2017 Project management 24 65
2017 Other services to the public 27 66
2017 None of the above 29 390
2014 Client contact centre 22 109
2014 Health care practitioners 33 121
2014 Compliance, inspection and enforcement 44 72
2014 Communications or public affairs 33 42
2014 Security 35 36
2014 Science and technology 40 175
2014 Administration and operations 34 462
2014 Human resources 29 137
2014 Financial management 31 173
2014 Procurement 30 169
2014 Real property 38 100
2014 Materiel management 34 173
2014 Information management 42 100
2014 Information technology 34 159
2014 Internal audit 47 17
2014 Other services to the public 25 150
2014 None of the above 27 545

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 56 66
2017 Health care practitioners 62 82
2017 Compliance, inspection and enforcement 55 37
2017 Communications or public affairs 57 28
2017 Access to information and privacy 42 14
2017 Security 50 36
2017 Science and technology 53 145
2017 Administration and operations 55 330
2017 Human resources 53 108
2017 Financial management 53 147
2017 Procurement 60 124
2017 Real property 59 141
2017 Materiel management 56 116
2017 Information management 51 67
2017 Information technology 60 116
2017 Internal audit 51 12
2017 Data sciences 45 11
2017 Policy 56 28
2017 Project management 46 65
2017 Other services to the public 54 66
2017 None of the above 60 390
2014 Client contact centre 56 109
2014 Health care practitioners 57 121
2014 Federal regulators 55 10
2014 Compliance, inspection and enforcement 51 72
2014 Communications or public affairs 50 42
2014 Access to information and privacy 59 10
2014 Security 42 36
2014 Science and technology 57 175
2014 Library services 49 10
2014 Legal services 50 12
2014 Administration and operations 59 462
2014 Human resources 64 137
2014 Financial management 63 173
2014 Procurement 60 169
2014 Real property 55 100
2014 Materiel management 54 173
2014 Information management 54 100
2014 Information technology 54 159
2014 Internal audit 70 17
2014 Other services to the public 62 150
2014 None of the above 56 545

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 25 66
2017 Health care practitioners 43 82
2017 Compliance, inspection and enforcement 22 37
2017 Communications or public affairs 37 28
2017 Access to information and privacy 42 14
2017 Security 38 36
2017 Science and technology 42 145
2017 Administration and operations 40 330
2017 Human resources 33 108
2017 Financial management 39 147
2017 Procurement 34 124
2017 Real property 46 141
2017 Materiel management 33 116
2017 Information management 27 67
2017 Information technology 40 116
2017 Internal audit 42 12
2017 Policy 22 28
2017 Project management 27 65
2017 Other services to the public 33 66
2017 None of the above 38 390
2014 Client contact centre 45 109
2014 Health care practitioners 46 121
2014 Federal regulators 46 10
2014 Compliance, inspection and enforcement 38 72
2014 Communications or public affairs 38 42
2014 Access to information and privacy 49 10
2014 Security 45 36
2014 Science and technology 33 175
2014 Library services 47 10
2014 Administration and operations 34 462
2014 Human resources 39 137
2014 Financial management 37 173
2014 Procurement 35 169
2014 Real property 45 100
2014 Materiel management 30 173
2014 Information management 33 100
2014 Information technology 27 159
2014 Internal audit 29 17
2014 Other services to the public 40 150
2014 None of the above 35 545

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 28
2017 Access to information and privacy 0 14
2017 Real property 4 141
2017 Information management 0 67
2017 Information technology 0 116
2017 Internal audit 0 12
2017 Data sciences 0 11
2017 Policy 0 28
2017 None of the above 4 390
2014 Federal regulators 0 10
2014 Compliance, inspection and enforcement 6 72
2014 Communications or public affairs 0 42
2014 Access to information and privacy 0 10
2014 Science and technology 3 175
2014 Library services 0 10
2014 Legal services 0 12
2014 Administration and operations 1 462
2014 Real property 8 100
2014 None of the above 3 545

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 8 82
2017 Science and technology 7 145
2017 Administration and operations 10 330
2017 Human resources 10 108
2017 Financial management 13 147
2017 Procurement 11 124
2017 Real property 7 141
2017 Materiel management 12 116
2017 Information management 7 67
2017 Information technology 12 116
2017 Project management 11 65
2017 Other services to the public 10 66
2017 None of the above 11 390
2014 Client contact centre 6 109
2014 Health care practitioners 5 121
2014 Federal regulators 0 10
2014 Compliance, inspection and enforcement 10 72
2014 Science and technology 8 175
2014 Library services 0 10
2014 Administration and operations 11 462
2014 Human resources 7 137
2014 Financial management 10 173
2014 Procurement 11 169
2014 Real property 10 100
2014 Materiel management 8 173
2014 Information management 8 100
2014 Information technology 4 159
2014 Other services to the public 9 150
2014 None of the above 7 545

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 66
2017 Health care practitioners 12 82
2017 Compliance, inspection and enforcement 21 37
2017 Security 22 36
2017 Science and technology 11 145
2017 Administration and operations 14 330
2017 Human resources 14 108
2017 Financial management 14 147
2017 Procurement 16 124
2017 Real property 22 141
2017 Materiel management 19 116
2017 Information management 10 67
2017 Information technology 18 116
2017 Data sciences 0 11
2017 Policy 25 28
2017 Project management 14 65
2017 Other services to the public 8 66
2017 None of the above 17 390
2014 Client contact centre 13 109
2014 Health care practitioners 19 121
2014 Compliance, inspection and enforcement 15 72
2014 Security 13 36
2014 Science and technology 20 175
2014 Legal services 0 12
2014 Administration and operations 14 462
2014 Human resources 9 137
2014 Financial management 11 173
2014 Procurement 11 169
2014 Real property 19 100
2014 Materiel management 14 173
2014 Information management 9 100
2014 Information technology 10 159
2014 Other services to the public 21 150
2014 None of the above 17 545

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 49 66
2017 Health care practitioners 40 82
2017 Compliance, inspection and enforcement 67 37
2017 Communications or public affairs 51 28
2017 Security 38 36
2017 Science and technology 43 145
2017 Administration and operations 53 330
2017 Human resources 50 108
2017 Financial management 54 147
2017 Procurement 45 124
2017 Real property 42 141
2017 Materiel management 43 116
2017 Information management 48 67
2017 Information technology 54 116
2017 Internal audit 41 12
2017 Policy 62 28
2017 Project management 41 65
2017 Other services to the public 57 66
2017 None of the above 48 390
2014 Client contact centre 47 109
2014 Health care practitioners 45 121
2014 Compliance, inspection and enforcement 36 72
2014 Communications or public affairs 47 42
2014 Access to information and privacy 60 10
2014 Security 31 36
2014 Science and technology 42 175
2014 Legal services 49 12
2014 Administration and operations 49 462
2014 Human resources 44 137
2014 Financial management 48 173
2014 Procurement 49 169
2014 Real property 50 100
2014 Materiel management 54 173
2014 Information management 50 100
2014 Information technology 45 159
2014 Internal audit 48 17
2014 Other services to the public 48 150
2014 None of the above 43 545

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 66
2017 Health care practitioners 25 82
2017 Compliance, inspection and enforcement 30 37
2017 Communications or public affairs 20 28
2017 Security 23 36
2017 Science and technology 18 145
2017 Administration and operations 32 330
2017 Human resources 30 108
2017 Financial management 36 147
2017 Procurement 34 124
2017 Real property 43 141
2017 Materiel management 32 116
2017 Information management 19 67
2017 Information technology 25 116
2017 Policy 29 28
2017 Project management 29 65
2017 Other services to the public 35 66
2017 None of the above 40 390
2014 Client contact centre 29 109
2014 Health care practitioners 31 121
2014 Compliance, inspection and enforcement 33 72
2014 Communications or public affairs 31 42
2014 Security 26 36
2014 Science and technology 26 175
2014 Legal services 0 12
2014 Administration and operations 34 462
2014 Human resources 25 137
2014 Financial management 22 173
2014 Procurement 25 169
2014 Real property 34 100
2014 Materiel management 29 173
2014 Information management 22 100
2014 Information technology 28 159
2014 Internal audit 30 17
2014 Other services to the public 40 150
2014 None of the above 33 545

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 66
2017 Health care practitioners 19 82
2017 Compliance, inspection and enforcement 21 37
2017 Science and technology 12 145
2017 Administration and operations 15 330
2017 Human resources 18 108
2017 Financial management 17 147
2017 Procurement 11 124
2017 Real property 12 141
2017 Materiel management 15 116
2017 Information management 15 67
2017 Information technology 16 116
2017 Data sciences 45 11
2017 Policy 17 28
2017 Project management 16 65
2017 Other services to the public 25 66
2017 None of the above 12 390
2014 Client contact centre 15 109
2014 Health care practitioners 12 121
2014 Compliance, inspection and enforcement 20 72
2014 Science and technology 14 175
2014 Legal services 52 12
2014 Administration and operations 11 462
2014 Human resources 15 137
2014 Financial management 13 173
2014 Procurement 12 169
2014 Real property 8 100
2014 Materiel management 15 173
2014 Information management 14 100
2014 Information technology 14 159
2014 Other services to the public 15 150
2014 None of the above 14 545

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 60 66
2017 Health care practitioners 62 82
2017 Compliance, inspection and enforcement 54 37
2017 Communications or public affairs 64 28
2017 Access to information and privacy 37 14
2017 Security 48 36
2017 Science and technology 53 146
2017 Administration and operations 59 330
2017 Human resources 65 108
2017 Financial management 56 147
2017 Procurement 55 124
2017 Real property 43 141
2017 Materiel management 61 115
2017 Information management 56 67
2017 Information technology 50 116
2017 Policy 62 28
2017 Project management 55 65
2017 Other services to the public 62 66
2017 None of the above 48 391
2014 Client contact centre 49 109
2014 Health care practitioners 63 121
2014 Compliance, inspection and enforcement 54 72
2014 Communications or public affairs 63 42
2014 Access to information and privacy 53 10
2014 Security 58 36
2014 Science and technology 52 175
2014 Legal services 59 12
2014 Administration and operations 57 461
2014 Human resources 60 136
2014 Financial management 59 172
2014 Procurement 56 169
2014 Real property 51 100
2014 Materiel management 45 172
2014 Information management 54 100
2014 Information technology 45 159
2014 Internal audit 65 17
2014 Other services to the public 47 151
2014 None of the above 46 545

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 66
2017 Health care practitioners 44 82
2017 Compliance, inspection and enforcement 30 37
2017 Communications or public affairs 20 28
2017 Security 16 36
2017 Science and technology 31 146
2017 Administration and operations 26 330
2017 Human resources 39 108
2017 Financial management 26 147
2017 Procurement 29 124
2017 Real property 20 141
2017 Materiel management 32 115
2017 Information management 37 67
2017 Information technology 34 116
2017 Policy 33 28
2017 Project management 36 65
2017 Other services to the public 28 66
2017 None of the above 27 391
2014 Client contact centre 23 109
2014 Health care practitioners 36 121
2014 Compliance, inspection and enforcement 26 72
2014 Communications or public affairs 33 42
2014 Security 37 36
2014 Science and technology 27 175
2014 Administration and operations 34 461
2014 Human resources 30 136
2014 Financial management 30 172
2014 Procurement 26 169
2014 Real property 35 100
2014 Materiel management 28 172
2014 Information management 23 100
2014 Information technology 32 159
2014 Internal audit 29 17
2014 Other services to the public 30 151
2014 None of the above 27 545

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 66
2017 Health care practitioners 7 82
2017 Science and technology 10 146
2017 Administration and operations 11 330
2017 Human resources 12 108
2017 Financial management 14 147
2017 Procurement 10 124
2017 Real property 10 141
2017 Materiel management 13 115
2017 Information management 9 67
2017 Information technology 14 116
2017 Internal audit 0 12
2017 Other services to the public 7 66
2017 None of the above 9 391
2014 Client contact centre 12 109
2014 Health care practitioners 10 121
2014 Federal regulators 0 10
2014 Compliance, inspection and enforcement 17 72
2014 Communications or public affairs 21 42
2014 Security 16 36
2014 Science and technology 18 175
2014 Administration and operations 15 461
2014 Human resources 17 136
2014 Financial management 13 172
2014 Procurement 12 169
2014 Real property 9 100
2014 Materiel management 14 172
2014 Information management 10 100
2014 Information technology 11 159
2014 Other services to the public 10 151
2014 None of the above 11 545

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 66
2017 Health care practitioners 27 82
2017 Compliance, inspection and enforcement 41 37
2017 Communications or public affairs 17 28
2017 Security 14 36
2017 Science and technology 28 146
2017 Administration and operations 30 330
2017 Human resources 10 108
2017 Financial management 35 147
2017 Procurement 27 124
2017 Real property 30 141
2017 Materiel management 20 115
2017 Information management 27 67
2017 Information technology 26 116
2017 Policy 25 28
2017 Project management 12 65
2017 Other services to the public 28 66
2017 None of the above 24 391
2014 Client contact centre 29 109
2014 Health care practitioners 26 121
2014 Compliance, inspection and enforcement 22 72
2014 Communications or public affairs 19 42
2014 Security 26 36
2014 Science and technology 26 175
2014 Library services 0 10
2014 Administration and operations 24 461
2014 Human resources 14 136
2014 Financial management 23 172
2014 Procurement 26 169
2014 Real property 24 100
2014 Materiel management 28 172
2014 Information management 23 100
2014 Information technology 20 159
2014 Other services to the public 29 151
2014 None of the above 25 545

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 10 66
2017 Health care practitioners 10 82
2017 Compliance, inspection and enforcement 20 37
2017 Communications or public affairs 0 28
2017 Science and technology 16 146
2017 Administration and operations 14 330
2017 Human resources 10 108
2017 Financial management 12 147
2017 Procurement 10 124
2017 Real property 9 141
2017 Materiel management 9 115
2017 Information management 10 67
2017 Information technology 13 116
2017 Data sciences 0 11
2017 Other services to the public 9 66
2017 None of the above 14 391
2014 Client contact centre 13 109
2014 Health care practitioners 14 121
2014 Compliance, inspection and enforcement 10 72
2014 Science and technology 17 175
2014 Library services 0 10
2014 Administration and operations 12 461
2014 Human resources 16 136
2014 Financial management 15 172
2014 Procurement 12 169
2014 Real property 14 100
2014 Materiel management 9 172
2014 Information management 11 100
2014 Information technology 10 159
2014 Other services to the public 13 151
2014 None of the above 11 545

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 66
2017 Health care practitioners 8 82
2017 Compliance, inspection and enforcement 20 37
2017 Security 19 36
2017 Science and technology 9 146
2017 Administration and operations 15 330
2017 Human resources 7 108
2017 Financial management 15 147
2017 Procurement 13 124
2017 Real property 12 141
2017 Materiel management 16 115
2017 Information management 12 67
2017 Information technology 15 116
2017 Project management 10 65
2017 Other services to the public 10 66
2017 None of the above 10 391
2014 Client contact centre 11 109
2014 Health care practitioners 12 121
2014 Compliance, inspection and enforcement 17 72
2014 Science and technology 11 175
2014 Library services 0 10
2014 Administration and operations 10 461
2014 Human resources 10 136
2014 Financial management 10 172
2014 Procurement 9 169
2014 Real property 13 100
2014 Materiel management 11 172
2014 Information management 9 100
2014 Information technology 4 159
2014 Other services to the public 17 151
2014 None of the above 12 545

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 22 82
2017 Compliance, inspection and enforcement 13 37
2017 Science and technology 12 146
2017 Administration and operations 11 330
2017 Human resources 15 108
2017 Financial management 6 147
2017 Procurement 13 124
2017 Real property 17 141
2017 Materiel management 18 115
2017 Information management 17 67
2017 Information technology 12 116
2017 Policy 21 28
2017 Project management 15 65
2017 Other services to the public 15 66
2017 None of the above 15 391
2014 Client contact centre 11 109
2014 Health care practitioners 11 121
2014 Compliance, inspection and enforcement 9 72
2014 Communications or public affairs 16 42
2014 Science and technology 16 175
2014 Administration and operations 14 461
2014 Human resources 20 136
2014 Financial management 13 172
2014 Procurement 16 169
2014 Real property 18 100
2014 Materiel management 15 172
2014 Information management 15 100
2014 Information technology 18 159
2014 Other services to the public 17 151
2014 None of the above 17 545

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 15 66
2017 Health care practitioners 14 82
2017 Compliance, inspection and enforcement 22 37
2017 Science and technology 9 146
2017 Administration and operations 12 330
2017 Human resources 14 108
2017 Financial management 14 147
2017 Procurement 14 124
2017 Real property 11 141
2017 Materiel management 5 115
2017 Information management 12 67
2017 Information technology 5 116
2017 Policy 25 28
2017 Other services to the public 17 66
2017 None of the above 10 391
2014 Client contact centre 9 109
2014 Health care practitioners 13 121
2014 Compliance, inspection and enforcement 12 72
2014 Communications or public affairs 12 42
2014 Science and technology 11 175
2014 Administration and operations 11 461
2014 Human resources 18 136
2014 Financial management 11 172
2014 Procurement 9 169
2014 Real property 12 100
2014 Materiel management 10 172
2014 Information management 7 100
2014 Information technology 5 159
2014 Other services to the public 8 151
2014 None of the above 10 545

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 25 66
2017 Health care practitioners 16 82
2017 Compliance, inspection and enforcement 19 37
2017 Communications or public affairs 26 28
2017 Security 20 36
2017 Science and technology 26 146
2017 Administration and operations 21 330
2017 Human resources 20 108
2017 Financial management 20 147
2017 Procurement 20 124
2017 Real property 29 141
2017 Materiel management 21 115
2017 Information management 15 67
2017 Information technology 25 116
2017 Data sciences 40 11
2017 Policy 17 28
2017 Project management 20 65
2017 Other services to the public 22 66
2017 None of the above 27 391
2014 Client contact centre 23 109
2014 Health care practitioners 19 121
2014 Compliance, inspection and enforcement 21 72
2014 Communications or public affairs 20 42
2014 Security 13 36
2014 Science and technology 22 175
2014 Administration and operations 19 461
2014 Human resources 19 136
2014 Financial management 21 172
2014 Procurement 25 169
2014 Real property 14 100
2014 Materiel management 24 172
2014 Information management 25 100
2014 Information technology 27 159
2014 Other services to the public 24 151
2014 None of the above 28 545

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 56
2017 Health care practitioners 11 75
2017 Security 16 30
2017 Science and technology 13 131
2017 Administration and operations 15 278
2017 Human resources 16 100
2017 Financial management 12 126
2017 Procurement 14 109
2017 Real property 15 122
2017 Materiel management 18 97
2017 Information management 19 59
2017 Information technology 8 99
2017 Data sciences 0 10
2017 Project management 15 59
2017 Other services to the public 20 59
2017 None of the above 15 350
2014 Client contact centre 10 97
2014 Health care practitioners 14 106
2014 Compliance, inspection and enforcement 14 59
2014 Communications or public affairs 20 39
2014 Security 15 32
2014 Science and technology 7 159
2014 Library services 0 10
2014 Administration and operations 13 418
2014 Human resources 13 123
2014 Financial management 9 154
2014 Procurement 10 154
2014 Real property 17 88
2014 Materiel management 14 156
2014 Information management 11 91
2014 Information technology 14 152
2014 Other services to the public 18 126
2014 None of the above 14 478

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 16 75
2017 Science and technology 27 131
2017 Administration and operations 15 278
2017 Human resources 21 100
2017 Financial management 12 126
2017 Procurement 18 109
2017 Real property 19 122
2017 Materiel management 16 97
2017 Information management 24 59
2017 Information technology 15 99
2017 Policy 27 25
2017 Project management 18 59
2017 Other services to the public 19 59
2017 None of the above 16 350
2014 Client contact centre 12 97
2014 Health care practitioners 11 106
2014 Compliance, inspection and enforcement 19 59
2014 Communications or public affairs 21 39
2014 Security 17 32
2014 Science and technology 16 159
2014 Administration and operations 15 418
2014 Human resources 10 123
2014 Financial management 17 154
2014 Procurement 15 154
2014 Real property 17 88
2014 Materiel management 13 156
2014 Information management 16 91
2014 Information technology 19 152
2014 Internal audit 0 16
2014 Other services to the public 15 126
2014 None of the above 15 478

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 56
2017 Health care practitioners 18 75
2017 Compliance, inspection and enforcement 18 29
2017 Science and technology 14 131
2017 Administration and operations 10 278
2017 Human resources 10 100
2017 Financial management 9 126
2017 Procurement 12 109
2017 Real property 7 122
2017 Materiel management 16 97
2017 Information management 15 59
2017 Information technology 9 99
2017 Project management 10 59
2017 Other services to the public 13 59
2017 None of the above 12 350
2014 Client contact centre 16 97
2014 Health care practitioners 6 106
2014 Communications or public affairs 13 39
2014 Security 20 32
2014 Science and technology 11 159
2014 Library services 0 10
2014 Administration and operations 9 418
2014 Human resources 8 123
2014 Financial management 10 154
2014 Procurement 9 154
2014 Real property 8 88
2014 Materiel management 14 156
2014 Information management 7 91
2014 Information technology 15 152
2014 Other services to the public 14 126
2014 None of the above 12 478

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 8 75
2017 Science and technology 8 131
2017 Administration and operations 11 278
2017 Human resources 7 100
2017 Financial management 14 126
2017 Procurement 12 109
2017 Real property 5 122
2017 Information management 10 59
2017 Information technology 8 99
2017 Data sciences 0 10
2017 Project management 8 59
2017 Other services to the public 14 59
2017 None of the above 8 350
2014 Client contact centre 8 97
2014 Health care practitioners 12 106
2014 Compliance, inspection and enforcement 9 59
2014 Security 20 32
2014 Science and technology 6 159
2014 Administration and operations 9 418
2014 Human resources 8 123
2014 Financial management 14 154
2014 Procurement 8 154
2014 Real property 11 88
2014 Materiel management 8 156
2014 Information management 7 91
2014 Information technology 15 152
2014 Internal audit 0 16
2014 Other services to the public 6 126
2014 None of the above 7 478

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 56
2017 Health care practitioners 11 75
2017 Communications or public affairs 21 27
2017 Science and technology 14 131
2017 Administration and operations 12 278
2017 Human resources 13 100
2017 Financial management 17 126
2017 Procurement 14 109
2017 Real property 9 122
2017 Materiel management 17 97
2017 Information management 19 59
2017 Information technology 13 99
2017 Internal audit 0 10
2017 Project management 10 59
2017 Other services to the public 8 59
2017 None of the above 12 350
2014 Client contact centre 15 97
2014 Health care practitioners 14 106
2014 Compliance, inspection and enforcement 11 59
2014 Science and technology 8 159
2014 Library services 0 10
2014 Administration and operations 15 418
2014 Human resources 17 123
2014 Financial management 13 154
2014 Procurement 17 154
2014 Real property 13 88
2014 Materiel management 10 156
2014 Information management 10 91
2014 Information technology 10 152
2014 Other services to the public 13 126
2014 None of the above 9 478

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 56
2017 Health care practitioners 12 75
2017 Compliance, inspection and enforcement 19 29
2017 Communications or public affairs 18 27
2017 Science and technology 11 131
2017 Administration and operations 16 278
2017 Human resources 12 100
2017 Financial management 24 126
2017 Procurement 19 109
2017 Real property 16 122
2017 Materiel management 14 97
2017 Information management 17 59
2017 Information technology 13 99
2017 Project management 8 59
2017 Other services to the public 12 59
2017 None of the above 12 350
2014 Client contact centre 13 97
2014 Health care practitioners 13 106
2014 Science and technology 9 159
2014 Administration and operations 14 418
2014 Human resources 18 123
2014 Financial management 18 154
2014 Procurement 16 154
2014 Real property 15 88
2014 Materiel management 10 156
2014 Information management 13 91
2014 Information technology 14 152
2014 Other services to the public 7 126
2014 None of the above 9 478

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 56
2017 Health care practitioners 7 75
2017 Science and technology 3 131
2017 Administration and operations 20 278
2017 Human resources 19 100
2017 Financial management 22 126
2017 Procurement 13 109
2017 Real property 6 122
2017 Materiel management 12 97
2017 Information management 15 59
2017 Information technology 11 99
2017 Project management 10 59
2017 None of the above 5 350
2014 Client contact centre 7 97
2014 Health care practitioners 5 106
2014 Communications or public affairs 13 39
2014 Science and technology 7 159
2014 Administration and operations 14 418
2014 Human resources 13 123
2014 Financial management 15 154
2014 Procurement 13 154
2014 Real property 5 88
2014 Materiel management 13 156
2014 Information technology 11 152
2014 None of the above 4 478

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 56
2017 Access to information and privacy 0 12
2017 Security 0 30
2017 Science and technology 6 131
2017 Administration and operations 11 278
2017 Financial management 10 126
2017 Procurement 7 109
2017 Real property 6 122
2017 Materiel management 5 97
2017 Information technology 6 99
2017 None of the above 11 350
2014 Health care practitioners 8 106
2014 Science and technology 8 159
2014 Library services 0 10
2014 Administration and operations 5 418
2014 Human resources 5 123
2014 Financial management 6 154
2014 Procurement 7 154
2014 Real property 10 88
2014 Materiel management 6 156
2014 Information technology 10 152
2014 Other services to the public 6 126
2014 None of the above 9 478

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 56
2017 Health care practitioners 12 75
2017 Access to information and privacy 0 12
2017 Science and technology 10 131
2017 Administration and operations 15 278
2017 Human resources 9 100
2017 Financial management 13 126
2017 Procurement 8 109
2017 Real property 11 122
2017 Materiel management 8 97
2017 Information management 12 59
2017 Information technology 10 99
2017 Other services to the public 14 59
2017 None of the above 10 350
2014 Client contact centre 13 97
2014 Health care practitioners 19 106
2014 Compliance, inspection and enforcement 9 59
2014 Communications or public affairs 13 39
2014 Security 0 32
2014 Science and technology 9 159
2014 Legal services 0 11
2014 Administration and operations 12 418
2014 Human resources 6 123
2014 Financial management 10 154
2014 Procurement 6 154
2014 Real property 15 88
2014 Materiel management 6 156
2014 Information management 8 91
2014 Information technology 11 152
2014 Other services to the public 7 126
2014 None of the above 9 478

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 56
2017 Health care practitioners 25 75
2017 Compliance, inspection and enforcement 32 29
2017 Communications or public affairs 32 27
2017 Science and technology 26 131
2017 Administration and operations 24 278
2017 Human resources 23 100
2017 Financial management 27 126
2017 Procurement 20 109
2017 Real property 24 122
2017 Materiel management 19 97
2017 Information management 27 59
2017 Information technology 33 99
2017 Policy 29 25
2017 Project management 19 59
2017 Other services to the public 30 59
2017 None of the above 19 350
2014 Client contact centre 20 97
2014 Health care practitioners 36 106
2014 Compliance, inspection and enforcement 22 59
2014 Communications or public affairs 30 39
2014 Security 21 32
2014 Science and technology 24 159
2014 Administration and operations 23 418
2014 Human resources 20 123
2014 Financial management 22 154
2014 Procurement 15 154
2014 Real property 20 88
2014 Materiel management 23 156
2014 Information management 26 91
2014 Information technology 31 152
2014 Internal audit 38 16
2014 Other services to the public 24 126
2014 None of the above 25 478

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 56
2017 Health care practitioners 7 75
2017 Security 0 30
2017 Science and technology 8 131
2017 Administration and operations 11 278
2017 Human resources 9 100
2017 Financial management 12 126
2017 Procurement 10 109
2017 Real property 7 122
2017 Materiel management 5 97
2017 Information management 8 59
2017 Information technology 11 99
2017 Project management 13 59
2017 None of the above 8 350
2014 Client contact centre 12 97
2014 Health care practitioners 12 106
2014 Science and technology 16 159
2014 Legal services 0 11
2014 Administration and operations 8 418
2014 Human resources 4 123
2014 Financial management 6 154
2014 Procurement 14 154
2014 Real property 7 88
2014 Materiel management 4 156
2014 Information management 11 91
2014 Information technology 11 152
2014 Other services to the public 5 126
2014 None of the above 9 478

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 56
2017 Health care practitioners 48 75
2017 Compliance, inspection and enforcement 35 29
2017 Communications or public affairs 46 27
2017 Security 17 30
2017 Science and technology 43 131
2017 Administration and operations 43 278
2017 Human resources 35 100
2017 Financial management 45 126
2017 Procurement 33 109
2017 Real property 32 122
2017 Materiel management 30 97
2017 Information management 51 59
2017 Information technology 53 99
2017 Policy 28 25
2017 Project management 27 59
2017 Other services to the public 43 59
2017 None of the above 38 350
2014 Client contact centre 41 97
2014 Health care practitioners 41 106
2014 Compliance, inspection and enforcement 36 59
2014 Communications or public affairs 53 39
2014 Security 32 32
2014 Science and technology 40 159
2014 Library services 53 10
2014 Administration and operations 43 418
2014 Human resources 43 123
2014 Financial management 41 154
2014 Procurement 44 154
2014 Real property 36 88
2014 Materiel management 36 156
2014 Information management 45 91
2014 Information technology 38 152
2014 Internal audit 56 16
2014 Other services to the public 40 126
2014 None of the above 35 478

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 29
2017 Communications or public affairs 0 27
2017 Access to information and privacy 0 12
2017 Security 0 30
2017 Science and technology 5 131
2017 Human resources 0 100
2017 Data sciences 0 10
2017 Policy 0 25
2017 None of the above 3 350
2014 Client contact centre 0 97
2014 Communications or public affairs 0 39
2014 Security 0 32
2014 Science and technology 3 159
2014 Library services 0 10
2014 Legal services 0 11
2014 Administration and operations 2 418
2014 Human resources 0 123
2014 Real property 0 88
2014 Information technology 3 152
2014 Internal audit 0 16
2014 None of the above 2 478

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 37 56
2017 Health care practitioners 49 75
2017 Compliance, inspection and enforcement 62 29
2017 Communications or public affairs 45 27
2017 Access to information and privacy 57 12
2017 Security 58 30
2017 Science and technology 57 131
2017 Administration and operations 49 278
2017 Human resources 46 100
2017 Financial management 63 126
2017 Procurement 49 109
2017 Real property 60 122
2017 Materiel management 49 97
2017 Information management 51 59
2017 Information technology 60 99
2017 Internal audit 59 10
2017 Policy 49 25
2017 Project management 56 59
2017 Other services to the public 53 59
2017 None of the above 52 350
2014 Client contact centre 40 97
2014 Health care practitioners 68 106
2014 Compliance, inspection and enforcement 54 59
2014 Communications or public affairs 46 39
2014 Security 50 32
2014 Science and technology 58 159
2014 Library services 64 10
2014 Legal services 45 11
2014 Administration and operations 54 418
2014 Human resources 40 123
2014 Financial management 50 154
2014 Procurement 55 154
2014 Real property 59 88
2014 Materiel management 53 156
2014 Information management 62 91
2014 Information technology 58 152
2014 Internal audit 56 16
2014 Other services to the public 48 126
2014 None of the above 63 478

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 27
2017 Access to information and privacy 0 12
2017 Security 0 30
2017 Real property 5 122
2017 Materiel management 0 97
2017 Internal audit 0 10
2017 Data sciences 0 10
2017 Project management 0 59
2017 Other services to the public 0 59
2017 None of the above 4 350

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 56
2017 Health care practitioners 17 75
2017 Compliance, inspection and enforcement 24 29
2017 Security 0 30
2017 Science and technology 11 131
2017 Administration and operations 11 278
2017 Human resources 11 100
2017 Financial management 11 126
2017 Procurement 19 109
2017 Real property 12 122
2017 Materiel management 12 97
2017 Information management 12 59
2017 Information technology 10 99
2017 Policy 19 25
2017 Project management 21 59
2017 Other services to the public 19 59
2017 None of the above 14 350
2014 Client contact centre 11 97
2014 Health care practitioners 17 106
2014 Compliance, inspection and enforcement 8 59
2014 Science and technology 15 159
2014 Administration and operations 13 418
2014 Human resources 14 123
2014 Financial management 13 154
2014 Procurement 10 154
2014 Real property 15 88
2014 Materiel management 12 156
2014 Information management 9 91
2014 Information technology 9 152
2014 Other services to the public 12 126
2014 None of the above 12 478

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 95 5 66
2017 Health care practitioners 99 1 82
2017 Compliance, inspection and enforcement 98 2 37
2017 Communications or public affairs 90 10 28
2017 Access to information and privacy 100 0 14
2017 Security 98 2 36
2017 Science and technology 96 4 145
2017 Administration and operations 91 9 329
2017 Human resources 98 2 108
2017 Financial management 94 6 147
2017 Procurement 96 4 124
2017 Real property 98 2 139
2017 Materiel management 95 5 116
2017 Information management 97 3 67
2017 Information technology 97 3 116
2017 Internal audit 83 17 12
2017 Data sciences 80 20 11
2017 Policy 96 4 28
2017 Project management 92 8 65
2017 Other services to the public 99 1 66
2017 None of the above 95 5 389

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 28 25 7 5 12 3 56 15 341
2017 Health care practitioners 19 26 20 8 9 13 4 55 21 402
2017 Federal regulators 21 37 25 0 0 14 3 70 0 26
2017 Compliance, inspection and enforcement 20 26 20 11 7 13 3 55 21 229
2017 Communications or public affairs 17 26 18 5 3 22 7 62 11 180
2017 Access to information and privacy 18 20 26 9 8 12 8 47 21 66
2017 Security 26 29 19 9 5 10 2 63 16 191
2017 Science and technology 16 25 19 10 7 20 3 52 23 934
2017 Library services 15 29 9 7 0 34 7 74 11 45
2017 Legal services 26 21 13 10 4 21 6 63 19 51
2017 Administration and operations 24 26 17 9 8 12 4 60 20 1693
2017 Human resources 18 30 19 7 6 17 3 61 16 685
2017 Financial management 23 23 19 6 9 15 4 57 19 809
2017 Procurement 19 29 23 7 7 12 3 57 16 770
2017 Real property 16 28 21 10 10 10 4 51 24 673
2017 Materiel management 23 27 18 8 7 14 3 60 18 809
2017 Information management 27 23 19 6 3 16 5 64 12 405
2017 Information technology 21 25 18 7 6 18 5 60 17 827
2017 Internal audit 10 28 19 6 6 29 1 55 17 63
2017 Evaluation 36 27 15 2 9 10 2 71 12 56
2017 Data sciences 22 15 12 12 6 33 2 55 27 58
2017 Policy 15 25 16 8 6 24 6 56 21 203
2017 Project management 24 26 21 7 5 15 3 60 14 598
2017 Other services to the public 18 25 27 10 11 8 2 48 23 347
2017 None of the above 18 24 22 11 11 11 3 49 25 1993
2014 Client contact centre 17 31 19 11 8 10 3 56 22 477
2014 Health care practitioners 20 21 17 13 9 17 4 51 28 502
2014 Federal regulators 16 28 17 4 12 21 2 56 22 44
2014 Compliance, inspection and enforcement 21 22 19 8 13 15 2 52 26 376
2014 Communications or public affairs 13 14 23 8 5 29 6 43 20 211
2014 Access to information and privacy 16 17 27 2 7 27 5 48 13 79
2014 Security 20 31 18 7 5 16 2 62 15 207
2014 Science and technology 14 24 19 7 8 24 4 53 20 1247
2014 Library services 13 19 25 3 13 23 5 44 22 60
2014 Legal services 30 12 18 2 10 17 12 58 16 59
2014 Administration and operations 22 24 20 9 7 14 3 56 20 2243
2014 Human resources 19 27 20 7 7 18 3 58 17 848
2014 Financial management 17 21 21 8 8 21 4 50 22 859
2014 Procurement 15 30 20 7 8 17 2 56 19 928
2014 Real property 14 27 25 8 10 13 3 49 22 449
2014 Materiel management 20 27 21 7 9 14 3 56 19 1017
2014 Information management 21 25 22 9 5 14 3 57 17 589
2014 Information technology 19 25 18 6 6 20 6 59 16 1018
2014 Internal audit 18 18 12 11 11 23 7 51 32 90
2014 Evaluation 23 19 17 11 3 22 4 58 19 64
2014 Other services to the public 15 28 22 11 12 10 2 49 26 648
2014 None of the above 16 24 22 9 12 14 3 49 25 2570

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 39 14 5 4 3 1 75 10 340
2017 Health care practitioners 32 38 16 6 5 3 0 72 12 403
2017 Federal regulators 49 30 21 0 0 0 0 79 0 26
2017 Compliance, inspection and enforcement 31 35 17 9 5 2 0 68 14 229
2017 Communications or public affairs 36 37 14 5 3 4 1 77 8 181
2017 Access to information and privacy 33 31 14 11 8 3 0 66 19 65
2017 Security 40 36 9 8 3 3 0 79 12 189
2017 Science and technology 30 38 15 8 4 4 0 72 12 931
2017 Library services 31 39 16 7 0 7 2 76 7 45
2017 Legal services 46 31 8 6 6 4 0 80 12 51
2017 Administration and operations 40 31 14 7 5 3 0 73 12 1692
2017 Human resources 33 39 15 5 3 5 0 76 8 683
2017 Financial management 36 33 14 5 7 4 1 73 13 809
2017 Procurement 34 37 18 5 5 2 0 72 10 771
2017 Real property 24 37 19 9 7 3 1 64 17 670
2017 Materiel management 37 36 13 6 6 2 0 75 12 809
2017 Information management 41 30 13 5 2 7 1 77 8 405
2017 Information technology 37 35 15 4 5 4 1 75 9 826
2017 Internal audit 31 31 22 8 3 4 0 66 11 63
2017 Evaluation 55 30 8 2 5 0 0 85 7 56
2017 Data sciences 29 30 15 8 8 9 2 65 18 58
2017 Policy 39 36 14 5 4 1 0 76 9 204
2017 Project management 41 34 13 6 3 3 0 78 9 597
2017 Other services to the public 30 33 19 8 8 2 0 64 16 345
2017 None of the above 30 31 18 9 8 3 1 64 18 1986
2014 Client contact centre 25 39 21 7 5 3 1 66 12 477
2014 Health care practitioners 29 31 17 9 7 6 0 64 18 500
2014 Federal regulators 18 37 18 8 5 13 0 63 15 44
2014 Compliance, inspection and enforcement 30 30 19 11 6 4 0 63 18 375
2014 Communications or public affairs 22 35 20 9 3 10 2 64 14 210
2014 Access to information and privacy 31 27 18 4 5 14 1 69 11 79
2014 Security 25 39 15 8 4 8 1 70 14 205
2014 Science and technology 24 36 18 8 6 8 1 65 15 1247
2014 Library services 23 39 14 7 8 9 0 67 17 60
2014 Legal services 44 12 22 3 8 10 0 62 13 59
2014 Administration and operations 33 30 18 8 5 6 1 67 13 2240
2014 Human resources 29 35 18 6 5 7 0 69 12 846
2014 Financial management 27 33 20 5 6 8 1 66 12 858
2014 Procurement 28 39 16 7 5 5 0 71 13 928
2014 Real property 24 37 20 7 7 4 1 64 15 449
2014 Materiel management 30 36 17 6 7 4 0 69 13 1015
2014 Information management 30 34 20 6 4 5 1 68 11 588
2014 Information technology 31 34 17 6 4 8 1 71 11 1017
2014 Internal audit 29 28 18 9 7 8 2 63 17 90
2014 Evaluation 35 27 12 11 3 10 2 70 16 64
2014 Other services to the public 23 34 19 11 9 3 1 59 21 648
2014 None of the above 22 34 19 9 9 6 1 60 19 2569
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 49 16 6 2 2 2 75 8 341
2017 Health care practitioners 30 52 7 7 3 1 0 83 10 404
2017 Federal regulators 43 26 20 3 0 5 3 75 4 26
2017 Compliance, inspection and enforcement 36 51 9 2 0 1 0 89 2 229
2017 Communications or public affairs 28 43 12 6 3 1 7 77 10 180
2017 Access to information and privacy 37 48 9 5 2 0 0 84 6 65
2017 Security 28 48 6 5 2 0 11 86 8 191
2017 Science and technology 35 50 7 3 1 1 3 88 4 934
2017 Library services 33 34 17 2 4 3 6 74 7 45
2017 Legal services 42 46 6 2 2 2 1 90 4 51
2017 Administration and operations 38 45 7 4 2 1 2 86 6 1696
2017 Human resources 35 34 5 3 1 0 22 89 5 685
2017 Financial management 39 48 6 3 2 0 2 89 4 807
2017 Procurement 29 51 13 3 1 1 1 82 5 772
2017 Real property 30 52 10 4 1 1 2 84 6 674
2017 Materiel management 32 50 10 5 1 2 1 84 6 809
2017 Information management 37 44 9 3 2 1 4 85 5 405
2017 Information technology 37 50 7 4 1 1 1 88 4 826
2017 Internal audit 37 47 1 4 0 0 10 94 5 62
2017 Evaluation 40 41 2 8 2 2 5 87 11 56
2017 Data sciences 29 54 9 3 3 2 0 84 7 58
2017 Policy 31 49 5 3 4 0 9 87 8 204
2017 Project management 36 49 7 4 1 0 2 87 6 596
2017 Other services to the public 33 47 11 4 2 1 2 83 6 348
2017 None of the above 30 51 9 5 2 1 2 83 7 1990
2014 Client contact centre 20 55 17 4 1 3 1 78 5 479
2014 Health care practitioners 31 52 7 7 1 1 1 84 8 502
2014 Federal regulators 44 44 8 2 2 0 0 88 4 44
2014 Compliance, inspection and enforcement 39 52 5 2 0 1 0 93 2 376
2014 Communications or public affairs 27 48 9 8 1 1 4 80 10 211
2014 Access to information and privacy 26 59 10 1 0 3 1 88 1 79
2014 Security 30 54 7 7 0 0 2 86 7 207
2014 Science and technology 33 55 6 3 1 1 1 90 4 1248
2014 Library services 21 63 11 4 1 0 0 84 5 60
2014 Legal services 40 36 10 3 0 7 3 85 4 59
2014 Administration and operations 35 49 8 4 2 1 2 86 6 2246
2014 Human resources 44 31 4 2 1 1 17 92 3 848
2014 Financial management 36 51 7 4 1 0 2 89 5 859
2014 Procurement 26 56 12 4 1 1 1 83 4 927
2014 Real property 30 52 10 4 1 1 2 85 5 448
2014 Materiel management 32 54 9 3 1 1 1 87 4 1017
2014 Information management 34 52 8 3 1 1 1 88 4 589
2014 Information technology 36 50 9 2 1 1 1 88 3 1018
2014 Internal audit 22 56 10 6 0 1 5 83 6 89
2014 Evaluation 36 51 3 3 3 3 1 91 6 64
2014 Other services to the public 29 54 10 5 1 1 1 85 6 647
2014 None of the above 31 50 10 4 2 1 2 84 6 2571

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 35 25 8 3 12 6 58 13 340
2017 Health care practitioners 14 27 24 11 6 15 4 51 20 404
2017 Federal regulators 15 25 28 4 4 21 3 53 10 24
2017 Compliance, inspection and enforcement 10 25 25 11 11 15 4 43 26 229
2017 Communications or public affairs 11 20 23 7 3 25 11 48 16 179
2017 Access to information and privacy 10 24 14 14 8 23 6 49 31 65
2017 Security 11 27 21 11 7 7 16 50 23 191
2017 Science and technology 10 30 22 11 6 15 4 51 22 933
2017 Library services 20 16 29 6 2 20 6 49 11 45
2017 Legal services 15 10 20 14 12 24 6 35 36 51
2017 Administration and operations 14 26 24 8 6 16 8 51 18 1692
2017 Human resources 12 22 21 4 3 14 24 55 12 686
2017 Financial management 13 26 24 8 5 16 7 51 17 807
2017 Procurement 12 30 26 8 6 14 4 51 17 769
2017 Real property 11 31 24 13 9 10 2 47 25 673
2017 Materiel management 15 30 21 10 6 15 4 55 19 808
2017 Information management 14 24 22 5 6 19 10 53 15 404
2017 Information technology 14 28 25 8 5 16 4 52 16 822
2017 Internal audit 6 23 18 6 2 34 12 53 14 63
2017 Evaluation 14 16 19 9 10 25 7 44 28 56
2017 Data sciences 10 31 22 9 2 26 0 56 15 57
2017 Policy 6 16 23 10 7 26 13 36 27 203
2017 Project management 12 24 28 8 6 17 5 46 19 594
2017 Other services to the public 15 32 20 15 10 5 4 51 27 347
2017 None of the above 10 32 23 13 10 9 4 48 26 1991
2014 Client contact centre 11 34 27 10 3 11 4 53 15 479
2014 Health care practitioners 12 27 24 11 5 16 5 49 21 502
2014 Federal regulators 2 22 24 11 10 24 6 35 30 44
2014 Compliance, inspection and enforcement 10 30 22 11 13 10 4 47 27 375
2014 Communications or public affairs 9 14 23 5 7 29 12 40 21 210
2014 Access to information and privacy 6 18 30 2 5 30 8 39 12 79
2014 Security 12 24 25 13 6 13 7 44 24 207
2014 Science and technology 9 29 25 12 7 15 4 47 23 1247
2014 Library services 11 23 34 5 0 25 2 47 7 60
2014 Legal services 10 21 18 3 2 37 9 58 9 59
2014 Administration and operations 12 27 23 9 5 15 8 51 19 2242
2014 Human resources 14 21 19 5 4 16 21 55 15 848
2014 Financial management 12 23 24 8 6 20 7 47 20 858
2014 Procurement 9 28 29 10 5 16 4 46 18 927
2014 Real property 9 26 26 15 9 12 3 41 28 449
2014 Materiel management 12 29 25 9 6 14 4 50 19 1017
2014 Information management 14 25 25 6 6 17 6 51 16 589
2014 Information technology 12 28 25 8 5 14 8 50 18 1018
2014 Internal audit 7 20 25 9 4 23 11 41 20 90
2014 Evaluation 15 19 27 6 3 27 3 48 13 64
2014 Other services to the public 11 33 23 15 9 6 2 48 26 649
2014 None of the above 9 29 23 13 12 10 3 44 29 2570

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 44 14 7 2 4 2 76 9 340
2017 Health care practitioners 34 37 11 7 2 8 1 77 10 403
2017 Federal regulators 40 27 9 12 0 8 3 76 13 26
2017 Compliance, inspection and enforcement 41 35 8 8 3 4 1 80 12 229
2017 Communications or public affairs 40 28 9 3 3 9 7 81 8 181
2017 Access to information and privacy 43 33 14 6 0 5 0 79 7 65
2017 Security 37 37 7 4 1 4 11 86 5 191
2017 Science and technology 41 38 9 3 1 5 2 85 5 934
2017 Library services 38 34 11 2 0 9 6 85 2 45
2017 Legal services 48 29 12 4 2 3 3 81 6 51
2017 Administration and operations 40 33 11 5 3 5 2 79 8 1695
2017 Human resources 40 26 7 2 1 4 20 87 4 684
2017 Financial management 44 32 12 4 3 4 2 81 7 806
2017 Procurement 39 36 13 4 3 4 1 79 7 773
2017 Real property 33 41 11 6 4 3 2 78 10 671
2017 Materiel management 37 38 11 6 3 5 1 80 9 809
2017 Information management 41 32 11 4 1 8 4 82 5 405
2017 Information technology 45 35 10 3 1 5 1 85 5 827
2017 Internal audit 39 37 2 3 3 6 10 91 7 63
2017 Evaluation 47 29 12 2 3 3 3 81 6 56
2017 Data sciences 33 37 5 5 4 15 0 83 11 58
2017 Policy 36 31 8 5 0 11 9 84 7 204
2017 Project management 43 35 10 4 1 4 2 83 6 597
2017 Other services to the public 36 34 11 7 7 4 1 74 15 349
2017 None of the above 33 37 13 7 4 4 2 75 11 1990
2014 Client contact centre 25 46 16 5 3 4 1 74 9 479
2014 Health care practitioners 33 35 13 8 3 6 1 74 12 501
2014 Federal regulators 38 36 6 8 5 6 2 80 14 44
2014 Compliance, inspection and enforcement 34 42 12 5 3 3 1 79 9 376
2014 Communications or public affairs 36 30 10 8 3 8 4 76 13 210
2014 Access to information and privacy 40 33 10 8 1 6 1 79 10 79
2014 Security 35 36 13 5 3 4 4 77 9 207
2014 Science and technology 40 38 10 5 2 4 1 82 8 1248
2014 Library services 30 35 13 7 3 10 2 74 12 60
2014 Legal services 46 24 13 2 3 8 3 80 5 59
2014 Administration and operations 38 34 12 5 3 6 2 79 9 2243
2014 Human resources 44 24 8 2 2 3 17 85 4 849
2014 Financial management 39 35 11 5 3 4 2 79 9 859
2014 Procurement 34 42 13 4 2 5 1 80 6 928
2014 Real property 37 37 14 4 2 3 2 78 7 449
2014 Materiel management 35 35 13 6 4 6 1 75 10 1017
2014 Information management 41 33 13 6 2 4 2 78 8 589
2014 Information technology 39 36 12 4 3 5 1 80 7 1018
2014 Internal audit 31 38 10 8 2 6 6 78 11 90
2014 Evaluation 39 30 15 3 3 11 0 77 6 64
2014 Other services to the public 33 40 12 7 4 5 1 77 11 648
2014 None of the above 32 36 14 6 5 5 2 73 12 2572

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 44 17 5 2 4 2 74 8 339
2017 Health care practitioners 32 39 11 6 4 7 0 77 11 404
2017 Federal regulators 30 31 16 7 5 8 3 69 13 26
2017 Compliance, inspection and enforcement 32 38 10 8 7 4 0 73 16 228
2017 Communications or public affairs 34 27 15 4 3 12 6 74 8 180
2017 Access to information and privacy 32 39 16 5 3 6 0 75 8 65
2017 Security 31 34 13 6 1 4 11 76 9 191
2017 Science and technology 30 36 12 8 5 6 2 72 14 935
2017 Library services 35 32 8 0 0 19 6 89 0 45
2017 Legal services 38 29 11 2 4 13 3 79 7 51
2017 Administration and operations 37 33 13 6 4 6 2 76 10 1693
2017 Human resources 34 27 9 3 1 5 20 82 6 684
2017 Financial management 40 34 12 4 3 5 2 80 7 805
2017 Procurement 32 37 14 6 4 5 1 74 11 769
2017 Real property 22 37 16 11 5 6 2 64 18 670
2017 Materiel management 31 37 13 8 3 6 1 74 12 807
2017 Information management 37 29 12 5 2 11 4 77 9 405
2017 Information technology 34 37 11 6 3 8 1 78 10 826
2017 Internal audit 31 33 8 5 4 9 10 79 11 63
2017 Evaluation 44 30 7 2 2 12 3 87 4 56
2017 Data sciences 28 30 15 6 5 15 0 69 13 58
2017 Policy 30 36 8 4 1 12 8 84 7 203
2017 Project management 36 36 12 6 3 5 2 78 10 598
2017 Other services to the public 27 33 14 11 8 5 1 65 20 349
2017 None of the above 24 34 17 8 9 5 2 62 19 1980
2014 Client contact centre 21 46 18 5 4 5 1 71 10 477
2014 Health care practitioners 29 34 14 10 4 8 1 69 15 501
2014 Federal regulators 33 35 15 9 5 0 2 70 15 44
2014 Compliance, inspection and enforcement 24 39 14 8 8 5 0 67 17 376
2014 Communications or public affairs 30 31 15 6 3 11 5 72 11 209
2014 Access to information and privacy 28 38 9 10 2 11 1 75 14 79
2014 Security 28 33 19 8 5 5 3 66 13 206
2014 Science and technology 26 37 14 10 6 6 1 68 17 1247
2014 Library services 34 27 18 5 3 9 3 70 9 60
2014 Legal services 41 23 13 5 6 8 3 72 13 59
2014 Administration and operations 34 33 15 6 3 7 2 74 10 2240
2014 Human resources 39 26 9 3 2 4 17 81 7 847
2014 Financial management 34 34 14 6 4 6 2 74 10 857
2014 Procurement 27 42 16 5 3 6 1 74 9 927
2014 Real property 27 36 16 9 6 5 2 68 16 448
2014 Materiel management 28 37 16 7 6 6 1 69 14 1013
2014 Information management 34 34 16 6 3 6 2 74 9 588
2014 Information technology 31 37 14 6 4 7 1 74 11 1018
2014 Internal audit 30 36 16 6 3 4 5 72 11 90
2014 Evaluation 34 28 13 8 1 15 0 74 11 64
2014 Other services to the public 23 34 16 10 10 5 1 61 22 648
2014 None of the above 20 32 17 13 9 7 2 57 24 2570
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 7 93 340
2017 Health care practitioners 5 95 403
2017 Federal regulators 0 100 25
2017 Compliance, inspection and enforcement 8 92 229
2017 Communications or public affairs 8 92 182
2017 Security 6 94 191
2017 Science and technology 5 95 929
2017 Administration and operations 8 92 1693
2017 Human resources 6 94 685
2017 Financial management 8 92 807
2017 Procurement 7 93 771
2017 Real property 8 92 668
2017 Materiel management 6 94 800
2017 Information management 9 91 403
2017 Information technology 6 94 827
2017 Internal audit 12 88 62
2017 Evaluation 12 88 56
2017 Data sciences 11 89 58
2017 Policy 4 96 202
2017 Project management 5 95 597
2017 Other services to the public 10 90 348
2017 None of the above 8 92 1983
2014 Client contact centre 11 89 475
2014 Health care practitioners 7 93 501
2014 Compliance, inspection and enforcement 6 94 373
2014 Communications or public affairs 5 95 210
2014 Access to information and privacy 7 93 78
2014 Security 3 97 206
2014 Science and technology 6 94 1246
2014 Library services 8 92 60
2014 Administration and operations 7 93 2241
2014 Human resources 6 94 846
2014 Financial management 8 92 859
2014 Procurement 7 93 926
2014 Real property 8 92 449
2014 Materiel management 8 92 1015
2014 Information management 9 91 588
2014 Information technology 7 93 1016
2014 Internal audit 12 88 89
2014 Evaluation 9 91 64
2014 Other services to the public 10 90 646
2014 None of the above 8 92 2563

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 22
2017 Health care practitioners 63 18
2017 Compliance, inspection and enforcement 38 16
2017 Communications or public affairs 58 13
2017 Security 51 11
2017 Science and technology 27 45
2017 Administration and operations 42 131
2017 Human resources 36 40
2017 Financial management 21 66
2017 Procurement 51 60
2017 Real property 47 50
2017 Materiel management 43 45
2017 Information management 49 37
2017 Information technology 40 52
2017 Project management 30 30
2017 Other services to the public 39 31
2017 None of the above 50 144
2014 Client contact centre 39 53
2014 Health care practitioners 27 32
2014 Compliance, inspection and enforcement 43 25
2014 Communications or public affairs 47 11
2014 Science and technology 38 71
2014 Administration and operations 49 165
2014 Human resources 42 50
2014 Financial management 41 65
2014 Procurement 39 64
2014 Real property 38 34
2014 Materiel management 44 76
2014 Information management 34 49
2014 Information technology 40 68
2014 Other services to the public 38 68
2014 None of the above 44 197

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 64 22
2017 Health care practitioners 66 18
2017 Compliance, inspection and enforcement 95 16
2017 Communications or public affairs 61 13
2017 Security 75 11
2017 Science and technology 83 45
2017 Administration and operations 71 131
2017 Human resources 83 40
2017 Financial management 88 66
2017 Procurement 74 60
2017 Real property 76 50
2017 Materiel management 89 45
2017 Information management 81 37
2017 Information technology 85 52
2017 Project management 69 30
2017 Other services to the public 95 31
2017 None of the above 72 144
2014 Client contact centre 90 53
2014 Health care practitioners 81 32
2014 Compliance, inspection and enforcement 79 25
2014 Communications or public affairs 83 11
2014 Science and technology 82 71
2014 Administration and operations 78 165
2014 Human resources 72 50
2014 Financial management 80 65
2014 Procurement 80 64
2014 Real property 71 34
2014 Materiel management 85 76
2014 Information management 75 49
2014 Information technology 75 68
2014 Internal audit 91 11
2014 Other services to the public 80 68
2014 None of the above 79 197

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Health care practitioners 0 18
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 13
2017 Security 0 11
2017 Administration and operations 7 131
2017 Real property 9 50
2017 None of the above 5 144
2014 Client contact centre 8 53
2014 Health care practitioners 0 32
2014 Administration and operations 7 165
2014 Materiel management 6 76
2014 Internal audit 0 11
2014 None of the above 5 197

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 22
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 13
2017 Security 0 11
2017 Science and technology 0 45
2017 Human resources 0 40
2017 Financial management 0 66
2017 Procurement 0 60
2017 Real property 0 50
2017 Information management 0 37
2017 Information technology 0 52
2017 Project management 0 30
2017 Other services to the public 0 31
2014 Client contact centre 0 53
2014 Health care practitioners 0 32
2014 Compliance, inspection and enforcement 0 25
2014 Communications or public affairs 0 11
2014 Human resources 0 50
2014 Financial management 0 65
2014 Procurement 0 64
2014 Real property 0 34
2014 Information management 0 49
2014 Internal audit 0 11
2014 Other services to the public 0 68

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Security 0 11
2017 Administration and operations 11 131
2017 Real property 14 50
2017 Information management 20 37
2017 Information technology 10 52
2017 None of the above 9 144
2014 Communications or public affairs 0 11
2014 Science and technology 10 71
2014 Administration and operations 16 165
2014 Human resources 10 50
2014 Financial management 11 65
2014 Procurement 8 64
2014 Information management 16 49
2014 Internal audit 0 11
2014 Other services to the public 6 68
2014 None of the above 11 197

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Security 0 11
2017 Administration and operations 8 131
2017 Human resources 0 40
2017 None of the above 3 144
2014 Administration and operations 6 165
2014 Financial management 0 65
2014 Information technology 7 68
2014 Internal audit 0 11
2014 None of the above 6 197

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 13
2017 Security 0 11
2017 Science and technology 10 45
2017 Administration and operations 13 131
2017 Human resources 18 40
2017 Financial management 7 66
2017 Procurement 9 60
2017 Information management 0 37
2017 None of the above 13 144
2014 Communications or public affairs 0 11
2014 Science and technology 9 71
2014 Administration and operations 9 165
2014 Financial management 8 65
2014 Procurement 7 64
2014 Real property 16 34
2014 Materiel management 8 76
2014 Information management 14 49
2014 Information technology 13 68
2014 Other services to the public 10 68
2014 None of the above 10 197

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 29 21
2017 Administration and operations 17 130
2017 Human resources 14 40
2017 Financial management 16 66
2017 Procurement 8 59
2017 Real property 13 49
2017 Materiel management 18 45
2017 Information management 19 37
2017 Information technology 19 52
2017 Project management 16 29
2017 None of the above 15 144
2014 Compliance, inspection and enforcement 20 25
2014 Science and technology 16 70
2014 Administration and operations 18 164
2014 Human resources 11 50
2014 Financial management 15 65
2014 Procurement 11 66
2014 Real property 12 33
2014 Materiel management 10 76
2014 Information management 16 49
2014 Information technology 24 68
2014 None of the above 10 196

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Science and technology 14 44
2017 Administration and operations 19 130
2017 Human resources 14 40
2017 Financial management 15 66
2017 Real property 10 49
2017 Materiel management 22 45
2017 Information management 14 37
2017 Information technology 23 52
2017 Project management 16 29
2017 None of the above 8 144
2014 Client contact centre 20 53
2014 Compliance, inspection and enforcement 19 25
2014 Communications or public affairs 0 11
2014 Science and technology 27 70
2014 Administration and operations 15 164
2014 Financial management 14 65
2014 Procurement 9 66
2014 Real property 15 33
2014 Materiel management 18 76
2014 Information management 20 49
2014 Information technology 28 68
2014 None of the above 10 196

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Administration and operations 12 130
2017 Financial management 7 66
2017 Information management 13 37
2017 Information technology 14 52
2017 None of the above 8 144
2014 Administration and operations 12 164
2014 Human resources 9 50
2014 Financial management 12 65
2014 Materiel management 5 76
2014 Information technology 22 68
2014 None of the above 5 196

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 13
2017 Security 0 11
2017 Administration and operations 6 130
2017 Financial management 8 66
2017 Real property 0 49
2017 Information technology 10 52
2017 None of the above 4 144
2014 Administration and operations 4 164
2014 Financial management 0 65
2014 Information management 0 49
2014 Information technology 12 68
2014 Internal audit 0 11
2014 None of the above 3 196

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 40 13
2017 Science and technology 25 44
2017 Administration and operations 28 130
2017 Human resources 22 40
2017 Financial management 29 66
2017 Procurement 27 59
2017 Real property 30 49
2017 Materiel management 16 45
2017 Information management 40 37
2017 Information technology 17 52
2017 Project management 22 29
2017 None of the above 27 144
2014 Client contact centre 17 53
2014 Science and technology 16 70
2014 Administration and operations 17 164
2014 Human resources 28 50
2014 Financial management 26 65
2014 Procurement 21 66
2014 Real property 22 33
2014 Materiel management 22 76
2014 Information management 12 49
2014 Information technology 10 68
2014 Other services to the public 28 68
2014 None of the above 19 196

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Science and technology 42 44
2017 Administration and operations 39 130
2017 Human resources 32 40
2017 Financial management 38 66
2017 Procurement 30 59
2017 Real property 26 49
2017 Materiel management 22 45
2017 Information management 33 37
2017 Information technology 40 52
2017 Project management 44 29
2017 Other services to the public 17 32
2017 None of the above 28 144
2014 Client contact centre 10 53
2014 Health care practitioners 16 32
2014 Compliance, inspection and enforcement 18 25
2014 Science and technology 22 70
2014 Administration and operations 22 164
2014 Human resources 25 50
2014 Financial management 26 65
2014 Procurement 18 66
2014 Real property 21 33
2014 Materiel management 16 76
2014 Information management 12 49
2014 Information technology 25 68
2014 Internal audit 45 11
2014 Other services to the public 12 68
2014 None of the above 23 196

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Security 0 11
2017 Science and technology 0 44
2017 Administration and operations 5 130
2017 Human resources 0 40
2017 Information management 0 37
2017 None of the above 4 144
2014 Client contact centre 0 53
2014 Health care practitioners 0 32
2014 Communications or public affairs 0 11
2014 Science and technology 0 70

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 0 18
2017 Compliance, inspection and enforcement 0 16
2017 Security 0 11
2017 Human resources 0 40
2017 Real property 0 49
2017 Information management 0 37
2017 Project management 0 29
2017 Other services to the public 0 32
2017 None of the above 3 144

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Security 0 11
2017 Administration and operations 8 130
2017 Financial management 8 66
2017 Information management 13 37
2017 Other services to the public 0 32
2017 None of the above 10 144
2014 Science and technology 7 70
2014 Administration and operations 10 164
2014 Real property 22 33
2014 Information technology 12 68
2014 Other services to the public 8 68
2014 None of the above 9 196

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 44
2017 Administration and operations 13 130
2017 Human resources 23 40
2017 Financial management 14 66
2017 Procurement 8 59
2017 Real property 18 49
2017 Information management 19 37
2017 Information technology 10 52
2017 None of the above 13 144
2014 Client contact centre 11 53
2014 Health care practitioners 22 32
2014 Science and technology 15 70
2014 Administration and operations 16 164
2014 Human resources 25 50
2014 Financial management 12 65
2014 Procurement 16 66
2014 Real property 16 33
2014 Materiel management 6 76
2014 Information management 12 49
2014 Information technology 13 68
2014 Other services to the public 12 68
2014 None of the above 12 196

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Health care practitioners 0 18
2017 Compliance, inspection and enforcement 0 16
2017 Security 0 11
2017 Science and technology 0 44
2017 Human resources 0 40
2017 Financial management 0 66
2017 Procurement 0 59
2017 Information management 0 37
2017 Information technology 0 52
2017 Project management 0 29
2017 Other services to the public 0 32

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 44
2017 Administration and operations 19 130
2017 Human resources 23 40
2017 Financial management 20 66
2017 Procurement 22 59
2017 Real property 11 49
2017 Materiel management 28 45
2017 Information management 22 37
2017 Information technology 19 52
2017 Project management 24 29
2017 Other services to the public 29 32
2017 None of the above 20 144
2014 Health care practitioners 17 32
2014 Compliance, inspection and enforcement 22 25
2014 Science and technology 14 70
2014 Administration and operations 19 164
2014 Human resources 14 50
2014 Financial management 19 65
2014 Procurement 14 66
2014 Materiel management 18 76
2014 Information management 24 49
2014 Information technology 16 68
2014 Internal audit 0 11
2014 Other services to the public 19 68
2014 None of the above 21 196

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Health care practitioners 0 18
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 13
2017 Security 0 11
2017 Science and technology 0 44
2017 Human resources 0 40
2017 Procurement 0 59
2017 Real property 0 49
2017 Information management 0 37
2017 Information technology 0 52
2017 Project management 0 29
2014 Health care practitioners 0 32
2014 Compliance, inspection and enforcement 0 25
2014 Communications or public affairs 0 11
2014 Administration and operations 0 164
2014 Human resources 0 50
2014 Financial management 0 65
2014 Procurement 0 66
2014 Real property 0 33
2014 Information management 0 49
2014 Internal audit 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 21
2017 Compliance, inspection and enforcement 46 16
2017 Science and technology 22 44
2017 Administration and operations 26 130
2017 Human resources 13 40
2017 Financial management 22 66
2017 Procurement 33 59
2017 Real property 30 49
2017 Materiel management 26 45
2017 Information management 26 37
2017 Information technology 17 52
2017 Project management 16 29
2017 Other services to the public 39 32
2017 None of the above 24 144
2014 Client contact centre 56 53
2014 Health care practitioners 36 32
2014 Compliance, inspection and enforcement 55 25
2014 Science and technology 29 70
2014 Administration and operations 37 164
2014 Human resources 26 50
2014 Financial management 40 65
2014 Procurement 44 66
2014 Real property 42 33
2014 Materiel management 38 76
2014 Information management 40 49
2014 Information technology 31 68
2014 Other services to the public 40 68
2014 None of the above 37 196

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 22
2017 Health care practitioners 48 18
2017 Security 50 11
2017 Science and technology 19 46
2017 Administration and operations 36 131
2017 Human resources 32 40
2017 Financial management 29 66
2017 Procurement 36 60
2017 Real property 40 50
2017 Materiel management 38 46
2017 Information management 49 37
2017 Information technology 35 52
2017 Project management 34 30
2017 Other services to the public 56 32
2017 None of the above 27 145
2014 Client contact centre 30 53
2014 Health care practitioners 43 32
2014 Compliance, inspection and enforcement 40 25
2014 Science and technology 30 70
2014 Administration and operations 31 165
2014 Human resources 48 51
2014 Financial management 29 65
2014 Procurement 33 65
2014 Real property 40 34
2014 Materiel management 30 76
2014 Information management 39 48
2014 Information technology 35 69
2014 Other services to the public 23 68
2014 None of the above 31 196

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 18 22
2017 Health care practitioners 34 18
2017 Security 41 11
2017 Science and technology 18 46
2017 Administration and operations 18 131
2017 Human resources 20 40
2017 Financial management 23 66
2017 Procurement 21 60
2017 Real property 21 50
2017 Materiel management 30 46
2017 Information management 24 37
2017 Information technology 17 52
2017 Other services to the public 22 32
2017 None of the above 19 145
2014 Client contact centre 17 53
2014 Health care practitioners 26 32
2014 Compliance, inspection and enforcement 18 25
2014 Science and technology 13 70
2014 Administration and operations 25 165
2014 Human resources 14 51
2014 Financial management 23 65
2014 Procurement 11 65
2014 Materiel management 16 76
2014 Information technology 22 69
2014 Other services to the public 13 68
2014 None of the above 23 196

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 24 18
2017 Communications or public affairs 0 13
2017 Administration and operations 8 131
2017 Human resources 12 40
2017 Financial management 9 66
2017 Real property 13 50
2017 Materiel management 17 46
2017 Information management 22 37
2017 None of the above 6 145
2014 Science and technology 13 70
2014 Administration and operations 11 165
2014 Human resources 12 51
2014 Financial management 8 65
2014 Real property 0 34
2014 Materiel management 6 76
2014 Information management 10 48
2014 Information technology 7 69
2014 Internal audit 0 11
2014 Other services to the public 9 68
2014 None of the above 7 196

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 43 18
2017 Science and technology 30 46
2017 Administration and operations 30 131
2017 Financial management 26 66
2017 Procurement 21 60
2017 Real property 35 50
2017 Materiel management 18 46
2017 Information management 33 37
2017 Information technology 29 52
2017 Other services to the public 30 32
2017 None of the above 17 145
2014 Client contact centre 37 53
2014 Health care practitioners 37 32
2014 Compliance, inspection and enforcement 24 25
2014 Science and technology 22 70
2014 Administration and operations 23 165
2014 Human resources 16 51
2014 Financial management 23 65
2014 Procurement 23 65
2014 Real property 18 34
2014 Materiel management 15 76
2014 Information management 18 48
2014 Information technology 14 69
2014 Other services to the public 31 68
2014 None of the above 25 196

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Security 0 11
2017 Administration and operations 11 131
2017 Procurement 11 60
2017 Real property 13 50
2017 Project management 0 30
2017 None of the above 10 145
2014 Client contact centre 12 53
2014 Science and technology 10 70
2014 Administration and operations 4 165
2014 Financial management 8 65
2014 Real property 0 34
2014 Internal audit 0 11
2014 None of the above 5 196

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 12 46
2017 Administration and operations 13 131
2017 Financial management 13 66
2017 Procurement 14 60
2017 Real property 14 50
2017 Materiel management 21 46
2017 Information management 14 37
2017 Information technology 12 52
2017 Project management 0 30
2017 Other services to the public 17 32
2017 None of the above 8 145
2014 Client contact centre 16 53
2014 Science and technology 10 70
2014 Administration and operations 8 165
2014 Human resources 20 51
2014 Procurement 11 65
2014 Information management 10 48
2014 Internal audit 0 11
2014 Other services to the public 11 68
2014 None of the above 8 196

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 0 18
2017 Security 0 11
2017 Administration and operations 9 131
2017 Human resources 15 40
2017 Real property 11 50
2017 Materiel management 14 46
2017 Other services to the public 20 32
2017 None of the above 14 145
2014 Administration and operations 10 165
2014 Financial management 12 65
2014 Procurement 7 65
2014 Materiel management 9 76
2014 Information technology 12 69
2014 Other services to the public 8 68
2014 None of the above 13 196

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 10 46
2017 Administration and operations 7 131
2017 Human resources 15 40
2017 Information technology 0 52
2017 None of the above 7 145
2014 Client contact centre 11 53
2014 Health care practitioners 21 32
2014 Science and technology 14 70
2014 Administration and operations 10 165
2014 Human resources 17 51
2014 Financial management 11 65
2014 Information management 12 48
2014 Internal audit 0 11
2014 Other services to the public 9 68
2014 None of the above 9 196

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 22
2017 Compliance, inspection and enforcement 47 16
2017 Communications or public affairs 80 13
2017 Science and technology 50 46
2017 Administration and operations 42 131
2017 Human resources 50 40
2017 Financial management 42 66
2017 Procurement 50 60
2017 Real property 37 50
2017 Materiel management 39 46
2017 Information management 27 37
2017 Information technology 48 52
2017 Project management 48 30
2017 Other services to the public 24 32
2017 None of the above 45 145
2014 Client contact centre 35 53
2014 Health care practitioners 30 32
2014 Compliance, inspection and enforcement 39 25
2014 Science and technology 47 70
2014 Administration and operations 40 165
2014 Human resources 31 51
2014 Financial management 47 65
2014 Procurement 53 65
2014 Real property 41 34
2014 Materiel management 48 76
2014 Information management 47 48
2014 Information technology 46 69
2014 Internal audit 72 11
2014 Other services to the public 48 68
2014 None of the above 39 196

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 0 17
2017 Administration and operations 7 114
2017 Real property 15 41
2017 Materiel management 0 36
2017 Other services to the public 18 27
2017 None of the above 13 134
2014 Administration and operations 7 153
2014 Information technology 15 67
2014 None of the above 9 179

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Security 0 10
2017 Science and technology 23 40
2017 Administration and operations 14 114
2017 Human resources 27 37
2017 Financial management 15 58
2017 Procurement 17 53
2017 Real property 12 41
2017 Materiel management 14 36
2017 Information technology 13 46
2017 Project management 15 30
2017 None of the above 13 134
2014 Client contact centre 10 45
2014 Science and technology 11 63
2014 Administration and operations 10 153
2014 Human resources 14 40
2014 Procurement 13 58
2014 Materiel management 8 73
2014 Information technology 12 67
2014 Other services to the public 8 60
2014 None of the above 11 179

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Health care practitioners 0 17
2017 Compliance, inspection and enforcement 0 13
2017 Security 0 10
2017 Real property 19 41
2017 Information management 16 32
2017 Information technology 0 46
2017 Project management 0 30
2017 None of the above 10 134
2014 Compliance, inspection and enforcement 0 22
2014 Administration and operations 4 153
2014 Human resources 0 40
2014 Procurement 0 58
2014 Materiel management 8 73
2014 Information management 0 43
2014 Internal audit 0 11
2014 None of the above 6 179

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Health care practitioners 0 17
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 14
2017 Security 0 10
2017 Materiel management 0 36
2017 Information management 0 32
2017 Project management 0 30
2017 None of the above 5 134
2014 Client contact centre 0 45
2014 Health care practitioners 0 29
2014 Administration and operations 4 153
2014 Human resources 0 40
2014 Information technology 9 67
2014 Internal audit 0 11
2014 Other services to the public 0 60
2014 None of the above 3 179

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Compliance, inspection and enforcement 0 13
2017 Security 0 10
2017 Administration and operations 6 114
2017 Human resources 0 37
2017 Real property 14 41
2017 Materiel management 0 36
2017 None of the above 3 134
2014 Client contact centre 12 45
2014 Administration and operations 5 153
2014 Procurement 0 58
2014 Information management 0 43
2014 Internal audit 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Administration and operations 7 114
2017 Financial management 14 58
2017 Procurement 12 53
2017 Information management 22 32
2017 None of the above 5 134
2014 Administration and operations 11 153
2014 Human resources 15 40
2014 Financial management 12 61
2014 Procurement 11 58
2014 Information technology 7 67
2014 Internal audit 0 11
2014 None of the above 5 179

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 14
2017 Administration and operations 16 114
2017 Materiel management 16 36
2017 Information technology 11 46
2017 None of the above 4 134
2014 Health care practitioners 0 29
2014 Administration and operations 10 153
2014 Financial management 11 61
2014 Materiel management 8 73
2014 Internal audit 0 11
2014 None of the above 3 179

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Security 0 10
2017 Science and technology 11 40
2017 Administration and operations 10 114
2017 Information technology 15 46
2017 Project management 16 30
2017 None of the above 13 134
2014 Compliance, inspection and enforcement 0 22
2014 Administration and operations 8 153
2014 Financial management 8 61
2014 Procurement 8 58
2014 Real property 20 30
2014 Materiel management 8 73
2014 Information technology 12 67
2014 Other services to the public 9 60
2014 None of the above 10 179

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 18 40
2017 Administration and operations 17 114
2017 Financial management 8 58
2017 Procurement 14 53
2017 Information management 19 32
2017 Information technology 11 46
2017 None of the above 14 134
2014 Client contact centre 10 45
2014 Health care practitioners 21 29
2014 Science and technology 9 63
2014 Administration and operations 13 153
2014 Human resources 13 40
2014 Materiel management 6 73
2014 Other services to the public 10 60
2014 None of the above 10 179

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 51 17
2017 Science and technology 37 40
2017 Administration and operations 27 114
2017 Human resources 19 37
2017 Financial management 21 58
2017 Procurement 17 53
2017 Real property 25 41
2017 Materiel management 15 36
2017 Information management 22 32
2017 Information technology 43 46
2017 Project management 36 30
2017 Other services to the public 19 27
2017 None of the above 23 134
2014 Client contact centre 19 45
2014 Health care practitioners 28 29
2014 Science and technology 15 63
2014 Administration and operations 22 153
2014 Human resources 18 40
2014 Financial management 18 61
2014 Procurement 23 58
2014 Real property 28 30
2014 Materiel management 30 73
2014 Information management 18 43
2014 Information technology 28 67
2014 Other services to the public 23 60
2014 None of the above 31 179

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Communications or public affairs 0 14
2017 Administration and operations 14 114
2017 Financial management 9 58
2017 Procurement 9 53
2017 Real property 15 41
2017 Information management 22 32
2017 Information technology 15 46
2017 None of the above 8 134
2014 Client contact centre 22 45
2014 Administration and operations 9 153
2014 Financial management 12 61
2014 Information technology 9 67
2014 Internal audit 0 11
2014 Other services to the public 9 60
2014 None of the above 12 179

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 63 17
2017 Compliance, inspection and enforcement 75 13
2017 Science and technology 58 40
2017 Administration and operations 45 114
2017 Human resources 32 37
2017 Financial management 40 58
2017 Procurement 38 53
2017 Real property 19 41
2017 Materiel management 42 36
2017 Information management 53 32
2017 Information technology 45 46
2017 Project management 36 30
2017 Other services to the public 48 27
2017 None of the above 39 134
2014 Client contact centre 42 45
2014 Health care practitioners 34 29
2014 Compliance, inspection and enforcement 62 22
2014 Science and technology 43 63
2014 Administration and operations 40 153
2014 Human resources 42 40
2014 Financial management 37 61
2014 Procurement 45 58
2014 Real property 48 30
2014 Materiel management 40 73
2014 Information management 34 43
2014 Information technology 30 67
2014 Internal audit 55 11
2014 Other services to the public 35 60
2014 None of the above 42 179

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 14
2017 Science and technology 13 40
2017 Information management 0 32
2017 Information technology 0 46
2017 Project management 0 30
2014 Human resources 0 40
2014 Procurement 0 58
2014 Information management 0 43
2014 Information technology 0 67
2014 Internal audit 0 11
2014 None of the above 3 179

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 64 20
2017 Health care practitioners 62 17
2017 Compliance, inspection and enforcement 93 13
2017 Security 64 10
2017 Science and technology 59 40
2017 Administration and operations 68 114
2017 Human resources 64 37
2017 Financial management 62 58
2017 Procurement 70 53
2017 Real property 63 41
2017 Materiel management 62 36
2017 Information management 69 32
2017 Information technology 76 46
2017 Project management 63 30
2017 Other services to the public 53 27
2017 None of the above 60 134
2014 Client contact centre 58 45
2014 Health care practitioners 74 29
2014 Compliance, inspection and enforcement 66 22
2014 Science and technology 66 63
2014 Administration and operations 68 153
2014 Human resources 50 40
2014 Financial management 56 61
2014 Procurement 66 58
2014 Real property 65 30
2014 Materiel management 69 73
2014 Information management 68 43
2014 Information technology 69 67
2014 Internal audit 64 11
2014 Other services to the public 59 60
2014 None of the above 72 179

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Compliance, inspection and enforcement 0 13
2017 Communications or public affairs 0 14
2017 Security 0 10
2017 Science and technology 0 40
2017 Human resources 0 37
2017 Financial management 0 58
2017 Procurement 0 53
2017 Materiel management 0 36
2017 Information management 0 32
2017 Project management 0 30
2017 Other services to the public 0 27
2017 None of the above 5 134

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 0 17
2017 Science and technology 19 40
2017 Administration and operations 11 114
2017 Human resources 16 37
2017 Financial management 16 58
2017 Procurement 16 53
2017 Real property 12 41
2017 Materiel management 0 36
2017 Project management 15 30
2017 None of the above 10 134
2014 Client contact centre 17 45
2014 Science and technology 14 63
2014 Administration and operations 15 153
2014 Human resources 15 40
2014 Financial management 10 61
2014 Procurement 11 58
2014 Materiel management 11 73
2014 Information management 14 43
2014 Information technology 16 67
2014 Internal audit 0 11
2014 Other services to the public 15 60
2014 None of the above 13 179

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 91 9 22
2017 Health care practitioners 86 14 19
2017 Compliance, inspection and enforcement 95 5 17
2017 Communications or public affairs 87 13 14
2017 Security 100 0 11
2017 Science and technology 94 6 45
2017 Administration and operations 91 9 131
2017 Human resources 98 2 40
2017 Financial management 87 13 66
2017 Procurement 96 4 60
2017 Real property 96 4 49
2017 Materiel management 88 12 46
2017 Information management 92 8 37
2017 Information technology 96 4 52
2017 Project management 94 6 30
2017 Other services to the public 93 7 33
2017 None of the above 98 2 145

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 34 21 4 1 16 5 66 7 339
2017 Health care practitioners 24 23 26 1 2 19 5 61 5 403
2017 Federal regulators 38 18 22 5 0 13 3 68 6 26
2017 Compliance, inspection and enforcement 24 24 22 5 5 16 4 60 13 228
2017 Communications or public affairs 19 25 13 1 2 30 10 72 6 181
2017 Access to information and privacy 22 17 20 3 3 29 6 60 9 66
2017 Security 25 28 17 5 3 16 6 68 10 190
2017 Science and technology 16 23 21 3 3 29 6 59 9 932
2017 Library services 26 16 17 2 0 27 12 68 3 45
2017 Legal services 24 22 8 6 6 26 7 70 18 51
2017 Administration and operations 25 25 20 3 4 18 5 65 9 1691
2017 Human resources 22 27 19 3 2 23 4 67 7 685
2017 Financial management 24 21 20 3 4 22 5 63 9 808
2017 Procurement 21 28 25 2 3 17 5 62 7 771
2017 Real property 16 28 25 6 5 14 6 56 13 673
2017 Materiel management 24 27 22 3 3 17 4 64 8 809
2017 Information management 26 22 19 3 3 21 5 65 9 405
2017 Information technology 22 24 21 3 3 22 5 63 8 825
2017 Internal audit 14 19 23 4 4 31 4 51 14 63
2017 Evaluation 33 16 14 5 5 22 5 67 14 55
2017 Data sciences 19 14 20 5 6 34 2 51 17 58
2017 Policy 18 20 18 1 2 34 8 64 6 204
2017 Project management 23 26 20 4 2 21 4 66 8 597
2017 Other services to the public 24 28 26 3 6 10 3 59 11 346
2017 None of the above 20 24 27 5 4 17 4 55 12 1987
2014 Client contact centre 14 33 21 5 4 15 7 61 12 477
2014 Health care practitioners 21 19 20 4 3 24 10 60 10 499
2014 Federal regulators 14 25 23 2 3 32 0 58 8 44
2014 Compliance, inspection and enforcement 23 19 23 4 5 22 4 57 12 376
2014 Communications or public affairs 14 12 22 4 2 39 8 48 11 211
2014 Access to information and privacy 17 14 24 0 5 33 8 51 9 79
2014 Security 19 28 21 2 3 24 4 64 6 207
2014 Science and technology 15 21 20 4 3 31 5 57 11 1245
2014 Library services 12 20 23 3 7 30 6 50 15 60
2014 Legal services 21 14 16 0 5 30 14 62 9 59
2014 Administration and operations 23 23 22 4 3 20 6 61 9 2246
2014 Human resources 21 25 20 2 3 22 5 64 8 849
2014 Financial management 19 18 23 4 4 28 6 55 11 858
2014 Procurement 15 32 22 3 3 22 3 63 8 927
2014 Real property 19 26 25 3 4 20 3 58 10 449
2014 Materiel management 21 24 24 4 3 20 4 59 9 1015
2014 Information management 21 22 25 4 2 22 4 58 8 588
2014 Information technology 21 22 20 3 2 26 7 63 7 1018
2014 Internal audit 17 19 15 8 6 28 8 55 21 90
2014 Evaluation 17 15 25 3 4 31 5 50 11 64
2014 Other services to the public 19 26 26 6 5 14 3 55 14 648
2014 None of the above 17 24 26 5 5 20 4 54 12 2570

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 40 17 4 1 7 3 75 6 338
2017 Health care practitioners 37 34 16 2 3 7 1 77 5 402
2017 Federal regulators 48 27 22 0 0 3 0 78 0 26
2017 Compliance, inspection and enforcement 34 34 12 8 3 8 1 75 12 229
2017 Communications or public affairs 41 36 12 1 2 7 1 84 4 180
2017 Access to information and privacy 33 35 14 5 3 11 0 76 9 66
2017 Security 37 36 15 2 3 5 2 78 6 190
2017 Science and technology 31 37 15 4 2 10 1 76 7 932
2017 Library services 35 34 23 2 0 4 2 73 2 45
2017 Legal services 41 32 8 4 6 8 2 80 11 51
2017 Administration and operations 39 31 16 3 3 6 1 76 7 1693
2017 Human resources 34 39 15 4 1 7 1 79 5 684
2017 Financial management 36 33 15 3 4 7 1 76 7 808
2017 Procurement 34 37 17 2 3 5 1 76 6 771
2017 Real property 27 36 19 5 5 7 1 69 10 671
2017 Materiel management 38 36 14 4 3 4 1 78 7 805
2017 Information management 43 25 15 4 2 8 2 76 7 404
2017 Information technology 36 35 15 3 3 8 1 77 6 826
2017 Internal audit 31 33 18 9 4 3 1 67 14 63
2017 Evaluation 56 22 9 3 4 6 0 83 7 56
2017 Data sciences 32 26 15 7 6 13 0 68 14 58
2017 Policy 42 31 13 3 1 9 1 81 4 204
2017 Project management 37 35 15 4 2 6 1 78 6 597
2017 Other services to the public 32 36 19 5 5 2 0 70 11 346
2017 None of the above 30 32 21 6 4 6 1 67 10 1985
2014 Client contact centre 24 38 21 3 5 7 2 68 9 478
2014 Health care practitioners 33 28 19 4 2 12 2 71 7 499
2014 Federal regulators 21 37 17 4 0 20 0 73 6 43
2014 Compliance, inspection and enforcement 31 30 23 4 5 7 0 66 10 376
2014 Communications or public affairs 26 34 18 4 1 16 0 72 7 211
2014 Access to information and privacy 32 23 19 3 3 19 1 70 7 79
2014 Security 27 37 17 3 3 13 1 74 7 207
2014 Science and technology 27 34 19 4 2 13 1 70 7 1244
2014 Library services 29 33 16 6 5 9 1 69 13 60
2014 Legal services 41 17 13 2 5 20 2 75 8 59
2014 Administration and operations 34 30 19 4 2 9 1 72 7 2242
2014 Human resources 32 35 16 3 2 10 2 75 7 847
2014 Financial management 32 30 19 3 4 12 1 71 8 859
2014 Procurement 27 40 17 4 3 9 1 74 7 926
2014 Real property 28 34 22 3 5 8 1 68 8 447
2014 Materiel management 31 33 21 4 3 7 1 70 8 1017
2014 Information management 34 31 18 5 2 10 1 73 7 588
2014 Information technology 32 32 17 4 2 11 2 73 7 1018
2014 Internal audit 34 25 16 10 3 10 2 67 16 89
2014 Evaluation 33 21 17 6 3 18 2 67 11 64
2014 Other services to the public 25 35 18 8 5 8 1 66 15 647
2014 None of the above 25 32 22 6 4 10 1 64 11 2561
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 15 24 17 23 0 2 34 41 339
2017 Health care practitioners 25 22 18 15 18 0 2 48 34 403
2017 Federal regulators 26 13 10 18 24 6 3 43 46 26
2017 Compliance, inspection and enforcement 23 24 21 14 18 0 1 47 32 228
2017 Communications or public affairs 18 20 25 13 20 1 2 40 34 181
2017 Access to information and privacy 31 16 18 9 25 0 1 47 34 65
2017 Security 23 26 16 13 21 0 1 50 34 188
2017 Science and technology 23 25 20 14 17 0 1 48 31 930
2017 Library services 22 36 18 8 12 0 4 61 21 45
2017 Legal services 15 31 25 14 11 0 4 48 27 51
2017 Administration and operations 21 22 19 15 21 0 1 44 37 1691
2017 Human resources 17 22 20 18 24 0 1 39 42 683
2017 Financial management 19 24 22 14 19 0 2 44 34 805
2017 Procurement 17 21 24 17 19 0 2 39 37 770
2017 Real property 14 19 23 18 25 0 1 33 44 673
2017 Materiel management 21 24 21 13 20 0 1 45 34 803
2017 Information management 27 26 18 13 14 0 3 55 27 403
2017 Information technology 24 25 18 15 16 0 3 50 32 825
2017 Internal audit 24 25 14 13 23 0 1 50 36 63
2017 Evaluation 24 29 22 3 21 0 0 53 25 56
2017 Data sciences 34 32 15 11 8 0 0 66 19 58
2017 Policy 20 21 19 18 22 0 0 42 39 203
2017 Project management 21 25 19 14 20 0 1 47 35 597
2017 Other services to the public 17 17 18 19 27 0 1 35 47 348
2017 None of the above 20 20 20 15 23 0 1 41 39 1984

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 24 26 14 7 1 2 52 22 337
2017 Health care practitioners 17 30 27 16 9 0 1 47 26 401
2017 Federal regulators 32 17 35 3 6 6 0 52 10 26
2017 Compliance, inspection and enforcement 25 28 19 19 8 0 1 54 27 229
2017 Communications or public affairs 10 38 25 17 10 0 1 48 27 181
2017 Access to information and privacy 16 18 19 20 26 0 0 34 46 66
2017 Security 24 32 22 14 7 0 0 56 22 190
2017 Science and technology 18 29 25 16 11 0 1 47 27 933
2017 Library services 26 37 9 9 16 0 2 64 26 45
2017 Legal services 29 30 19 14 7 0 2 59 21 51
2017 Administration and operations 27 27 22 14 8 0 1 56 22 1692
2017 Human resources 15 20 28 22 15 0 0 36 37 685
2017 Financial management 20 26 28 15 10 0 1 46 25 805
2017 Procurement 16 26 30 16 11 0 1 42 27 769
2017 Real property 26 30 24 11 9 0 0 56 20 669
2017 Materiel management 24 30 23 12 9 0 1 55 21 805
2017 Information management 25 30 24 14 6 0 1 56 20 404
2017 Information technology 21 30 26 11 10 1 1 52 22 827
2017 Internal audit 21 43 24 6 4 0 1 65 10 63
2017 Evaluation 25 42 25 5 3 0 0 67 8 56
2017 Data sciences 20 37 18 20 5 0 0 57 25 58
2017 Policy 17 28 25 20 10 0 0 45 30 204
2017 Project management 18 30 28 13 11 0 1 48 24 598
2017 Other services to the public 33 29 24 7 5 0 1 63 12 346
2017 None of the above 31 30 21 10 6 0 1 62 17 1982

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 26 25 13 5 1 4 55 18 337
2017 Health care practitioners 34 35 15 6 5 0 5 73 11 398
2017 Federal regulators 39 31 10 10 3 6 0 75 14 25
2017 Compliance, inspection and enforcement 34 31 22 6 4 0 2 67 11 229
2017 Communications or public affairs 23 34 22 11 8 0 2 58 19 180
2017 Access to information and privacy 23 31 23 8 14 0 2 55 22 65
2017 Security 35 30 20 5 8 0 2 66 13 189
2017 Science and technology 25 33 21 12 8 0 1 59 20 930
2017 Library services 36 32 7 5 11 0 9 74 18 45
2017 Legal services 32 38 12 13 2 2 2 73 15 51
2017 Administration and operations 35 29 19 9 4 1 3 67 14 1688
2017 Human resources 20 28 27 17 6 0 1 49 24 683
2017 Financial management 25 30 23 12 7 0 2 57 20 802
2017 Procurement 21 30 28 13 6 0 1 52 20 769
2017 Real property 33 32 19 9 5 0 2 66 14 665
2017 Materiel management 32 33 20 9 5 1 1 66 14 802
2017 Information management 38 29 21 8 2 0 1 68 10 402
2017 Information technology 30 30 21 10 7 1 2 61 17 823
2017 Internal audit 27 43 17 8 4 0 1 71 12 63
2017 Evaluation 29 41 17 10 2 0 2 71 12 56
2017 Data sciences 37 30 19 7 7 0 0 67 14 58
2017 Policy 25 30 24 16 5 0 0 55 21 204
2017 Project management 22 33 23 14 7 0 1 56 21 597
2017 Other services to the public 42 29 14 7 3 1 4 74 11 345
2017 None of the above 38 29 17 8 4 0 3 70 12 1972

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 21 23 16 16 1 3 43 33 337
2017 Health care practitioners 12 28 26 18 15 0 1 41 33 400
2017 Federal regulators 23 27 30 8 6 6 0 53 15 26
2017 Compliance, inspection and enforcement 21 21 19 19 18 0 2 43 37 229
2017 Communications or public affairs 15 27 18 21 16 0 2 44 38 180
2017 Access to information and privacy 12 15 18 19 36 0 0 27 55 65
2017 Security 22 26 18 18 14 0 2 49 33 191
2017 Science and technology 17 23 20 21 16 0 2 41 39 930
2017 Library services 13 24 25 18 18 0 2 37 37 45
2017 Legal services 20 34 17 10 10 0 9 60 21 51
2017 Administration and operations 25 23 21 14 15 1 3 49 29 1694
2017 Human resources 15 20 24 23 16 1 1 36 40 686
2017 Financial management 21 23 21 17 14 1 3 46 32 805
2017 Procurement 16 26 22 17 17 0 2 43 35 768
2017 Real property 13 21 22 18 25 0 0 34 44 671
2017 Materiel management 21 23 24 16 16 0 1 44 32 803
2017 Information management 25 20 23 18 12 1 1 46 31 400
2017 Information technology 19 22 23 18 16 0 2 42 34 826
2017 Internal audit 15 30 40 9 4 0 2 46 14 63
2017 Evaluation 17 33 27 17 5 2 0 50 22 55
2017 Data sciences 22 32 22 14 9 0 2 55 23 58
2017 Policy 19 26 18 23 13 0 0 46 36 204
2017 Project management 16 28 22 18 15 1 1 45 33 597
2017 Other services to the public 21 24 21 19 12 1 1 46 32 347
2017 None of the above 23 23 20 15 17 1 2 47 33 1981

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 21 11 5 2 1 13 79 8 337
2017 Health care practitioners 46 22 11 5 3 0 13 78 9 399
2017 Federal regulators 41 35 5 0 6 6 6 87 7 26
2017 Compliance, inspection and enforcement 48 28 10 3 2 0 10 84 5 228
2017 Communications or public affairs 39 23 16 8 5 0 8 68 14 182
2017 Access to information and privacy 47 20 12 5 8 0 8 73 14 64
2017 Security 51 20 13 5 4 1 6 77 10 189
2017 Science and technology 45 27 13 6 4 1 4 75 11 929
2017 Library services 51 16 10 0 5 0 18 82 6 45
2017 Legal services 47 24 10 4 0 0 15 84 5 51
2017 Administration and operations 52 19 9 4 3 1 13 82 8 1689
2017 Human resources 41 22 17 8 3 0 9 70 11 680
2017 Financial management 44 23 13 5 4 1 10 76 10 803
2017 Procurement 43 27 13 4 1 1 11 79 6 767
2017 Real property 50 25 12 5 3 0 6 80 8 670
2017 Materiel management 54 21 8 3 1 1 12 86 5 802
2017 Information management 52 21 11 2 1 1 12 84 3 399
2017 Information technology 49 22 9 4 3 0 12 81 8 825
2017 Internal audit 50 34 4 1 0 0 11 94 2 63
2017 Evaluation 56 30 7 0 3 2 2 90 3 56
2017 Data sciences 48 28 14 0 7 0 3 78 7 58
2017 Policy 36 26 20 9 4 0 5 65 14 204
2017 Project management 39 33 13 7 4 0 6 76 11 597
2017 Other services to the public 56 21 9 3 2 1 8 85 5 346
2017 None of the above 53 20 11 4 2 1 10 82 6 1972

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 30 14 9 2 1 3 73 12 334
2017 Health care practitioners 29 31 20 11 7 0 1 61 18 399
2017 Federal regulators 29 47 7 8 3 6 0 81 12 26
2017 Compliance, inspection and enforcement 42 29 18 8 2 0 1 72 10 228
2017 Communications or public affairs 29 30 18 13 9 0 0 60 22 180
2017 Access to information and privacy 36 27 17 11 9 0 0 63 20 64
2017 Security 38 28 23 5 4 0 2 67 9 190
2017 Science and technology 30 34 21 8 6 0 1 64 14 925
2017 Library services 47 23 12 15 3 0 0 70 18 43
2017 Legal services 38 30 18 8 4 0 2 70 12 51
2017 Administration and operations 40 29 17 8 5 0 1 70 13 1685
2017 Human resources 32 30 23 8 6 0 0 63 14 676
2017 Financial management 34 28 21 11 6 0 1 63 16 803
2017 Procurement 36 28 21 10 4 0 1 64 14 770
2017 Real property 37 33 18 8 4 0 1 70 12 668
2017 Materiel management 41 29 17 7 4 0 1 71 12 803
2017 Information management 40 28 17 9 5 0 1 69 14 402
2017 Information technology 36 31 20 8 4 1 1 68 12 825
2017 Internal audit 30 30 18 16 3 0 3 62 20 63
2017 Evaluation 43 32 10 14 2 0 0 74 16 55
2017 Data sciences 22 34 23 12 9 0 0 56 21 58
2017 Policy 26 28 24 13 10 0 0 54 22 204
2017 Project management 31 35 19 10 4 0 0 67 15 596
2017 Other services to the public 42 31 15 7 4 0 1 75 10 344
2017 None of the above 40 32 15 7 3 0 1 74 10 1975

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 27 23 11 3 1 3 62 14 334
2017 Health care practitioners 24 33 21 12 7 1 1 59 20 399
2017 Federal regulators 29 37 18 3 0 12 0 76 4 26
2017 Compliance, inspection and enforcement 31 26 24 13 4 0 2 58 17 228
2017 Communications or public affairs 29 35 19 10 5 0 2 65 16 181
2017 Access to information and privacy 34 33 14 8 10 0 2 68 18 64
2017 Security 27 36 19 13 5 0 0 63 18 191
2017 Science and technology 22 33 24 14 6 0 1 56 20 924
2017 Library services 29 33 17 9 9 2 0 64 19 43
2017 Legal services 43 25 15 11 2 0 4 71 14 51
2017 Administration and operations 35 31 18 9 4 1 2 68 14 1685
2017 Human resources 25 32 24 11 6 0 1 58 17 679
2017 Financial management 32 32 19 11 4 0 1 65 15 800
2017 Procurement 29 34 24 8 5 0 1 64 12 770
2017 Real property 26 31 23 12 7 0 1 58 19 666
2017 Materiel management 29 35 21 9 5 0 1 64 14 801
2017 Information management 33 33 18 11 4 1 1 67 15 402
2017 Information technology 26 32 23 11 5 1 1 60 17 824
2017 Internal audit 19 45 20 8 7 0 2 65 15 63
2017 Evaluation 41 26 14 14 4 0 2 68 18 56
2017 Data sciences 22 31 22 10 15 0 0 53 25 58
2017 Policy 30 33 21 11 3 0 1 64 14 204
2017 Project management 27 32 26 10 5 0 0 59 15 596
2017 Other services to the public 30 32 20 11 5 1 1 63 17 346
2017 None of the above 31 32 20 10 5 1 1 64 15 1975

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 28 22 12 4 1 3 61 16 333
2017 Health care practitioners 28 32 22 9 7 1 2 61 16 401
2017 Federal regulators 38 19 15 13 6 6 3 63 21 26
2017 Compliance, inspection and enforcement 25 36 17 13 9 0 1 61 22 228
2017 Communications or public affairs 22 38 20 12 7 0 1 60 19 180
2017 Access to information and privacy 31 26 13 11 16 0 3 59 28 64
2017 Security 24 30 21 18 5 0 2 55 24 190
2017 Science and technology 17 32 24 17 9 0 1 50 26 927
2017 Library services 29 35 13 10 9 5 0 67 20 43
2017 Legal services 31 36 16 8 7 0 2 69 15 51
2017 Administration and operations 28 32 20 11 7 0 2 61 18 1683
2017 Human resources 16 30 26 17 10 0 1 46 28 680
2017 Financial management 25 31 24 12 7 0 0 56 19 801
2017 Procurement 20 32 29 12 6 0 1 52 18 768
2017 Real property 20 32 22 16 9 0 1 52 25 666
2017 Materiel management 23 35 22 14 6 0 1 58 20 801
2017 Information management 28 31 23 12 5 0 1 59 17 404
2017 Information technology 20 30 26 14 8 1 2 52 22 823
2017 Internal audit 13 61 14 8 4 0 0 75 12 63
2017 Evaluation 17 42 29 9 3 0 0 59 12 56
2017 Data sciences 18 37 22 12 9 2 0 56 22 58
2017 Policy 22 30 29 13 4 0 1 53 18 204
2017 Project management 17 33 26 14 10 0 0 50 24 597
2017 Other services to the public 29 31 18 13 6 1 3 62 20 346
2017 None of the above 28 29 21 13 6 1 2 59 20 1973

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 27 21 12 3 1 3 62 16 333
2017 Health care practitioners 39 31 15 7 7 0 1 71 14 401
2017 Federal regulators 44 30 0 7 3 13 3 88 12 25
2017 Compliance, inspection and enforcement 31 28 18 14 7 0 2 61 21 228
2017 Communications or public affairs 31 31 19 13 6 0 1 63 18 181
2017 Access to information and privacy 36 29 12 10 11 0 2 66 21 63
2017 Security 29 36 19 8 6 1 1 66 14 190
2017 Science and technology 24 30 23 14 8 0 1 55 22 924
2017 Library services 39 29 14 9 7 2 0 69 16 43
2017 Legal services 41 30 12 14 4 0 0 71 17 51
2017 Administration and operations 34 31 17 10 6 0 2 66 17 1687
2017 Human resources 24 27 23 14 11 0 1 51 25 680
2017 Financial management 30 27 21 12 8 0 1 59 20 801
2017 Procurement 28 33 22 9 6 0 1 62 16 769
2017 Real property 26 29 21 14 9 0 1 56 23 667
2017 Materiel management 30 32 19 12 5 0 1 63 18 803
2017 Information management 35 29 17 13 5 0 0 65 18 403
2017 Information technology 26 31 23 10 7 1 2 58 18 825
2017 Internal audit 28 34 23 12 3 0 0 62 15 63
2017 Evaluation 34 33 14 11 8 0 0 67 19 56
2017 Data sciences 24 37 18 10 9 2 0 62 20 58
2017 Policy 31 28 21 13 5 0 1 60 18 203
2017 Project management 26 34 21 12 7 0 0 60 20 597
2017 Other services to the public 33 31 15 11 7 0 3 66 18 346
2017 None of the above 33 29 17 11 6 1 2 64 18 1976

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 28 19 7 3 1 4 69 10 331
2017 Health care practitioners 35 37 16 7 4 1 2 73 11 397
2017 Federal regulators 43 23 15 3 3 6 6 75 7 26
2017 Compliance, inspection and enforcement 34 34 16 8 6 0 2 69 15 228
2017 Communications or public affairs 27 32 24 7 7 0 2 61 15 180
2017 Access to information and privacy 40 30 16 5 6 0 3 72 11 63
2017 Security 32 31 21 10 4 0 2 64 14 189
2017 Science and technology 30 32 21 10 5 1 1 64 15 923
2017 Library services 31 44 8 8 5 5 0 79 13 43
2017 Legal services 39 36 18 0 6 2 0 76 6 50
2017 Administration and operations 35 30 18 10 4 0 2 67 14 1682
2017 Human resources 21 30 25 14 9 0 1 52 23 679
2017 Financial management 31 31 21 11 5 0 1 63 16 799
2017 Procurement 27 31 24 10 7 1 1 58 18 765
2017 Real property 30 31 21 11 6 1 1 62 17 665
2017 Materiel management 31 34 19 9 5 0 2 66 14 800
2017 Information management 37 33 16 10 4 1 1 70 13 402
2017 Information technology 32 33 19 8 6 1 2 67 14 822
2017 Internal audit 24 44 23 3 1 0 4 71 5 63
2017 Evaluation 39 31 16 10 2 0 2 72 12 55
2017 Data sciences 34 38 18 5 3 2 0 74 8 58
2017 Policy 39 28 19 9 4 0 1 68 13 204
2017 Project management 26 33 22 11 7 0 1 60 18 595
2017 Other services to the public 48 26 11 8 2 1 3 77 11 343
2017 None of the above 43 29 15 6 3 1 2 75 9 1959

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 28 13 6 2 0 4 78 8 341
2017 Health care practitioners 47 29 13 7 4 0 1 77 10 403
2017 Federal regulators 46 29 7 0 9 6 3 83 10 26
2017 Compliance, inspection and enforcement 54 29 11 3 2 0 1 83 5 229
2017 Communications or public affairs 56 24 12 5 3 1 1 80 8 180
2017 Access to information and privacy 48 33 8 3 2 0 6 87 5 66
2017 Security 53 28 11 6 0 0 2 83 6 190
2017 Science and technology 46 30 16 4 3 0 1 77 7 930
2017 Library services 53 26 7 9 2 0 3 81 11 45
2017 Legal services 55 28 15 2 0 0 0 83 2 51
2017 Administration and operations 59 22 10 4 2 0 2 83 7 1691
2017 Human resources 57 21 14 4 3 0 1 78 7 684
2017 Financial management 55 26 9 4 2 0 2 84 7 808
2017 Procurement 53 27 13 3 2 0 2 81 5 768
2017 Real property 51 31 12 4 1 0 1 82 5 673
2017 Materiel management 54 26 12 4 2 0 1 82 6 804
2017 Information management 56 24 10 6 2 0 1 81 8 401
2017 Information technology 53 28 10 4 3 1 1 82 7 825
2017 Internal audit 57 24 9 4 3 0 3 83 8 63
2017 Evaluation 63 20 9 7 0 0 2 84 7 56
2017 Data sciences 48 26 16 5 5 0 0 75 10 58
2017 Policy 62 22 11 3 1 0 0 84 5 203
2017 Project management 57 26 9 4 3 0 1 84 7 598
2017 Other services to the public 47 28 17 5 3 0 1 75 8 347
2017 None of the above 50 28 13 6 2 0 1 79 8 1984

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 18 6 5 3 1 4 85 8 337
2017 Health care practitioners 67 16 6 4 4 0 2 85 9 404
2017 Federal regulators 77 7 3 0 0 6 7 96 0 25
2017 Compliance, inspection and enforcement 70 15 6 3 4 0 2 87 6 229
2017 Communications or public affairs 76 11 3 4 3 1 3 90 7 182
2017 Access to information and privacy 73 15 3 4 3 0 2 89 8 66
2017 Security 73 16 6 2 2 0 2 90 4 191
2017 Science and technology 73 15 6 2 3 0 1 89 5 928
2017 Library services 82 9 7 0 2 0 0 91 2 45
2017 Legal services 71 15 2 2 2 0 7 94 4 51
2017 Administration and operations 70 14 6 3 3 1 2 87 7 1688
2017 Human resources 74 13 5 3 2 0 3 90 5 685
2017 Financial management 70 13 5 3 5 0 3 86 9 808
2017 Procurement 71 15 6 4 3 0 1 87 7 772
2017 Real property 66 15 8 5 4 1 2 83 9 670
2017 Materiel management 74 12 5 3 2 1 2 89 6 806
2017 Information management 73 15 3 3 4 1 2 90 7 403
2017 Information technology 73 13 5 3 3 1 2 88 6 824
2017 Internal audit 68 17 3 5 4 2 1 88 9 63
2017 Evaluation 74 12 8 1 2 2 2 89 3 56
2017 Data sciences 72 13 7 6 2 0 0 85 7 57
2017 Policy 79 8 4 3 2 0 4 90 5 204
2017 Project management 76 14 4 3 2 0 1 91 5 596
2017 Other services to the public 64 18 9 5 2 1 1 83 8 348
2017 None of the above 65 17 8 4 3 1 2 85 7 1986

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 25 14 5 4 0 4 76 10 337
2017 Health care practitioners 42 33 13 7 4 0 1 76 11 403
2017 Federal regulators 57 18 3 9 0 6 7 86 10 26
2017 Compliance, inspection and enforcement 55 28 9 5 3 0 1 83 8 229
2017 Communications or public affairs 57 28 9 3 2 0 2 86 5 182
2017 Access to information and privacy 45 32 17 0 6 0 0 77 6 66
2017 Security 53 33 11 2 1 0 1 86 3 191
2017 Science and technology 50 30 11 5 3 0 1 81 8 928
2017 Library services 57 26 12 2 2 0 2 84 4 45
2017 Legal services 62 13 10 10 4 0 2 76 14 51
2017 Administration and operations 53 29 9 4 3 0 2 83 7 1687
2017 Human resources 58 27 8 5 1 0 2 86 6 685
2017 Financial management 55 28 9 4 2 0 2 85 6 804
2017 Procurement 54 27 12 4 2 0 1 82 6 771
2017 Real property 45 32 13 5 4 0 1 78 9 669
2017 Materiel management 56 26 10 4 2 0 1 83 7 804
2017 Information management 61 26 7 3 2 0 1 88 5 402
2017 Information technology 53 32 7 3 3 0 1 86 6 826
2017 Internal audit 64 24 4 3 3 0 1 89 6 63
2017 Evaluation 57 24 16 0 2 0 2 82 2 55
2017 Data sciences 47 39 7 3 2 2 0 87 5 58
2017 Policy 63 23 7 2 2 0 2 89 4 204
2017 Project management 59 27 8 4 1 0 1 87 5 597
2017 Other services to the public 41 35 13 8 3 0 1 76 11 344
2017 None of the above 47 32 12 5 3 0 1 80 8 1986

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 19 10 6 7 0 4 76 14 339
2017 Health care practitioners 55 21 9 7 7 0 1 77 14 402
2017 Federal regulators 61 3 12 0 0 6 18 85 0 26
2017 Compliance, inspection and enforcement 54 23 12 7 4 0 1 77 11 229
2017 Communications or public affairs 59 19 13 4 4 0 1 78 9 182
2017 Access to information and privacy 59 20 11 5 6 0 0 78 11 66
2017 Security 53 26 12 6 3 0 0 79 9 191
2017 Science and technology 54 25 10 6 4 0 1 80 10 927
2017 Library services 63 26 11 0 0 0 0 89 0 44
2017 Legal services 56 23 8 6 2 0 5 84 8 51
2017 Administration and operations 58 21 8 6 5 0 2 81 11 1691
2017 Human resources 60 21 8 6 3 0 1 82 10 683
2017 Financial management 58 19 8 6 7 0 2 79 13 806
2017 Procurement 59 22 8 5 4 0 1 83 10 768
2017 Real property 48 26 11 6 7 0 1 76 13 673
2017 Materiel management 57 22 9 5 5 1 1 80 10 804
2017 Information management 59 22 10 5 3 0 0 81 8 405
2017 Information technology 55 25 9 6 4 0 2 81 10 827
2017 Internal audit 62 16 6 8 6 0 3 80 14 63
2017 Evaluation 60 28 0 6 3 0 4 91 9 56
2017 Data sciences 45 25 10 7 11 2 0 71 18 58
2017 Policy 65 17 8 5 4 0 2 84 9 204
2017 Project management 63 21 7 6 3 0 1 84 9 597
2017 Other services to the public 48 22 13 9 7 0 1 71 16 347
2017 None of the above 50 26 10 7 5 1 1 77 12 1984

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 12 5 2 1 0 24 89 4 338
2017 Health care practitioners 54 9 4 1 1 0 30 91 4 400
2017 Federal regulators 51 17 0 0 0 7 25 100 0 25
2017 Compliance, inspection and enforcement 54 14 4 4 2 0 23 88 7 229
2017 Communications or public affairs 53 16 5 4 0 0 21 87 6 181
2017 Access to information and privacy 57 12 3 1 3 0 23 90 6 66
2017 Security 60 18 4 0 0 0 18 95 1 190
2017 Science and technology 53 16 6 2 1 0 21 88 4 929
2017 Library services 49 10 5 3 2 0 31 86 7 44
2017 Legal services 55 11 2 2 2 0 28 92 6 51
2017 Administration and operations 53 11 4 2 1 0 28 89 5 1690
2017 Human resources 55 10 6 2 1 0 24 88 4 685
2017 Financial management 55 15 5 2 1 0 23 90 3 807
2017 Procurement 57 14 4 3 1 0 20 90 5 771
2017 Real property 58 15 7 2 3 0 14 86 6 670
2017 Materiel management 57 14 5 1 1 0 22 90 3 801
2017 Information management 57 14 3 2 1 0 22 92 4 403
2017 Information technology 56 16 5 2 1 0 20 90 4 825
2017 Internal audit 58 13 6 0 3 0 21 89 4 63
2017 Evaluation 59 13 2 0 0 0 27 98 0 56
2017 Data sciences 60 11 7 2 2 2 17 88 4 58
2017 Policy 57 11 5 2 1 1 23 90 4 204
2017 Project management 58 16 6 2 1 0 17 90 4 598
2017 Other services to the public 55 16 7 3 1 0 18 87 4 347
2017 None of the above 53 16 5 2 2 0 22 89 5 1982

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 20 6 2 1 0 9 91 3 337
2017 Health care practitioners 70 15 6 1 1 0 6 91 3 400
2017 Federal regulators 61 16 5 0 0 6 12 94 0 26
2017 Compliance, inspection and enforcement 63 19 7 5 1 0 4 86 6 227
2017 Communications or public affairs 68 19 6 2 2 0 4 90 4 181
2017 Access to information and privacy 61 23 9 5 0 0 3 86 5 66
2017 Security 66 17 10 0 1 0 6 88 1 187
2017 Science and technology 68 19 5 1 1 1 6 93 2 924
2017 Library services 66 25 7 0 0 0 2 93 0 44
2017 Legal services 57 26 12 1 0 0 4 87 1 51
2017 Administration and operations 66 18 5 3 1 0 7 90 4 1687
2017 Human resources 67 16 7 1 1 1 7 90 3 681
2017 Financial management 70 17 5 1 1 0 6 92 2 797
2017 Procurement 67 19 8 1 1 0 4 90 2 767
2017 Real property 59 23 9 3 2 0 3 85 5 668
2017 Materiel management 62 21 7 3 1 0 5 88 4 800
2017 Information management 67 18 4 2 1 1 7 92 3 399
2017 Information technology 63 22 5 2 2 0 6 90 4 821
2017 Internal audit 69 16 2 3 2 0 9 93 5 63
2017 Evaluation 79 11 2 0 0 0 9 98 0 56
2017 Data sciences 70 18 4 0 2 2 5 94 2 57
2017 Policy 69 18 7 0 1 0 4 91 1 204
2017 Project management 62 20 8 3 2 0 4 86 6 593
2017 Other services to the public 62 21 6 3 3 0 4 87 6 345
2017 None of the above 61 21 7 2 1 0 7 89 4 1973

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 16 8 3 3 1 7 85 6 338
2017 Health care practitioners 74 15 2 2 2 0 4 93 4 404
2017 Federal regulators 65 11 0 6 3 6 8 89 11 26
2017 Compliance, inspection and enforcement 70 17 5 2 4 0 1 89 6 229
2017 Communications or public affairs 72 12 4 4 4 0 4 88 8 181
2017 Access to information and privacy 73 14 0 3 4 1 5 92 8 66
2017 Security 73 11 4 3 2 0 6 91 5 191
2017 Science and technology 66 20 6 4 3 0 2 88 7 929
2017 Library services 76 11 4 0 2 0 7 93 2 44
2017 Legal services 70 13 6 4 0 0 7 90 4 51
2017 Administration and operations 69 15 6 3 3 1 4 88 6 1692
2017 Human resources 71 16 5 3 1 0 4 91 4 686
2017 Financial management 73 14 4 2 1 0 5 92 3 808
2017 Procurement 74 15 5 1 1 0 4 92 3 772
2017 Real property 59 21 9 5 3 0 3 83 8 672
2017 Materiel management 73 14 6 1 2 0 3 91 4 803
2017 Information management 72 20 3 1 1 0 3 94 3 403
2017 Information technology 66 21 6 2 2 0 3 90 4 827
2017 Internal audit 62 23 4 2 5 0 4 89 6 63
2017 Evaluation 73 10 3 2 9 0 4 85 11 56
2017 Data sciences 70 21 2 2 0 5 0 96 2 58
2017 Policy 78 13 3 1 1 0 3 95 2 204
2017 Project management 72 16 5 2 2 1 1 90 5 597
2017 Other services to the public 61 19 9 4 4 0 2 82 8 348
2017 None of the above 65 18 7 4 3 1 4 86 7 1982

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 24 8 3 2 1 5 86 6 338
2017 Health care practitioners 53 32 10 2 1 0 3 87 4 403
2017 Federal regulators 51 28 12 0 0 6 3 87 0 26
2017 Compliance, inspection and enforcement 55 27 12 3 1 0 1 83 5 228
2017 Communications or public affairs 50 28 13 7 1 1 1 79 8 180
2017 Access to information and privacy 53 22 9 8 6 0 2 76 14 65
2017 Security 58 25 9 3 3 0 3 85 6 190
2017 Science and technology 52 29 12 4 2 0 1 83 5 931
2017 Library services 45 25 21 7 0 0 2 72 7 44
2017 Legal services 49 40 2 2 6 0 1 90 8 50
2017 Administration and operations 50 29 13 4 2 0 2 81 6 1686
2017 Human resources 51 29 12 4 2 0 2 82 6 682
2017 Financial management 52 26 12 4 2 0 3 81 7 807
2017 Procurement 54 29 10 3 2 0 2 85 5 771
2017 Real property 57 30 8 3 2 0 1 88 4 673
2017 Materiel management 53 31 10 2 2 0 2 86 5 801
2017 Information management 54 27 10 4 2 0 2 83 7 401
2017 Information technology 51 29 12 3 2 0 3 83 5 824
2017 Internal audit 54 25 7 7 2 2 3 83 9 63
2017 Evaluation 60 16 15 4 2 0 4 78 6 56
2017 Data sciences 47 30 17 2 0 0 5 80 2 58
2017 Policy 54 31 10 2 1 0 0 86 4 204
2017 Project management 58 25 10 3 2 0 1 84 6 596
2017 Other services to the public 53 30 11 4 1 0 1 84 5 343
2017 None of the above 57 27 8 3 1 1 2 87 5 1977

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 28 36 13 4 1 2 46 17 340
2017 Health care practitioners 13 34 36 13 3 0 0 47 17 404
2017 Federal regulators 25 35 28 5 6 0 0 61 12 26
2017 Compliance, inspection and enforcement 17 29 35 12 6 0 0 47 18 229
2017 Communications or public affairs 9 36 34 16 4 0 0 46 20 182
2017 Access to information and privacy 17 19 39 8 17 0 0 36 25 66
2017 Security 24 30 30 11 4 0 1 54 15 191
2017 Science and technology 10 31 37 15 7 0 0 41 22 934
2017 Library services 19 30 30 16 5 0 0 49 21 45
2017 Legal services 25 40 19 11 4 2 0 66 15 51
2017 Administration and operations 19 30 33 11 6 0 0 50 17 1696
2017 Human resources 11 27 40 16 6 0 0 38 21 684
2017 Financial management 14 33 34 12 6 0 0 47 18 808
2017 Procurement 16 29 40 11 5 0 0 44 16 772
2017 Real property 15 29 35 13 7 1 0 44 20 673
2017 Materiel management 19 33 32 12 4 0 0 52 16 808
2017 Information management 15 35 34 11 5 0 0 50 15 404
2017 Information technology 12 33 36 13 5 0 1 46 18 827
2017 Internal audit 18 36 34 6 6 0 0 54 12 63
2017 Evaluation 19 34 36 8 2 0 0 53 11 56
2017 Data sciences 10 25 43 20 2 0 0 35 21 58
2017 Policy 13 35 32 13 6 0 0 48 20 204
2017 Project management 11 34 37 12 6 0 0 45 18 598
2017 Other services to the public 18 29 35 13 4 0 1 48 17 349
2017 None of the above 19 32 33 10 4 1 0 52 14 1993

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 18 36 24 13 0 2 37 26 336
2017 Health care practitioners 8 25 41 20 6 0 0 26 33 403
2017 Federal regulators 0 12 51 27 10 0 0 38 12 26
2017 Compliance, inspection and enforcement 9 15 36 23 14 0 2 38 25 228
2017 Communications or public affairs 5 18 42 24 11 0 1 35 23 181
2017 Access to information and privacy 17 20 30 23 11 0 0 33 37 66
2017 Security 10 15 30 26 17 1 2 44 25 189
2017 Science and technology 7 21 39 23 10 0 0 33 28 929
2017 Library services 13 22 35 22 8 0 0 31 35 44
2017 Legal services 6 17 46 20 10 0 2 30 23 51
2017 Administration and operations 9 17 39 22 13 0 1 35 26 1688
2017 Human resources 10 20 42 20 7 0 1 27 31 681
2017 Financial management 12 20 36 23 10 0 0 33 31 803
2017 Procurement 7 20 35 27 11 0 0 38 27 768
2017 Real property 8 18 37 23 13 0 1 37 26 673
2017 Materiel management 7 17 36 24 15 0 0 39 24 799
2017 Information management 6 19 37 26 11 0 1 37 26 405
2017 Information technology 7 19 40 21 13 0 1 34 26 824
2017 Internal audit 6 12 42 30 10 0 0 40 18 63
2017 Evaluation 3 16 39 26 16 0 0 42 19 56
2017 Data sciences 5 14 36 34 10 0 0 44 19 58
2017 Policy 7 16 43 26 8 0 0 34 22 204
2017 Project management 8 17 40 25 9 0 1 34 25 594
2017 Other services to the public 7 15 37 27 13 0 1 40 22 344
2017 None of the above 6 16 38 24 16 1 1 40 22 1970

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 41 22 8 3 4 0 65 12 337
2017 Health care practitioners 28 35 16 13 6 2 0 64 19 401
2017 Federal regulators 26 39 22 5 0 7 0 70 6 26
2017 Compliance, inspection and enforcement 21 40 19 9 8 3 0 62 18 228
2017 Communications or public affairs 34 44 10 8 2 3 0 79 10 180
2017 Access to information and privacy 21 40 18 8 11 3 0 62 19 66
2017 Security 27 36 20 5 9 2 1 64 15 190
2017 Science and technology 20 42 20 8 5 4 0 65 14 934
2017 Library services 32 39 11 12 2 4 0 74 14 45
2017 Legal services 35 42 14 8 0 0 2 78 8 51
2017 Administration and operations 27 38 17 8 6 3 0 68 15 1689
2017 Human resources 30 47 11 6 3 2 0 79 10 684
2017 Financial management 28 40 18 6 5 3 0 70 12 805
2017 Procurement 26 42 19 6 4 2 0 70 11 771
2017 Real property 16 36 21 12 10 4 0 55 23 671
2017 Materiel management 25 38 20 6 7 3 1 66 13 805
2017 Information management 26 36 19 7 5 6 1 67 13 405
2017 Information technology 23 40 17 10 5 4 1 66 16 825
2017 Internal audit 19 48 13 11 6 3 0 69 17 63
2017 Evaluation 36 40 6 8 7 4 0 79 15 56
2017 Data sciences 21 38 22 10 4 5 0 61 15 58
2017 Policy 33 44 10 8 2 3 0 80 11 204
2017 Project management 24 40 19 10 5 2 0 65 16 594
2017 Other services to the public 19 35 19 13 9 4 1 57 24 345
2017 None of the above 20 34 22 12 8 4 1 57 21 1985

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 40 23 13 6 2 1 56 20 338
2017 Health care practitioners 19 38 16 15 12 0 0 57 27 404
2017 Federal regulators 23 39 14 13 0 11 0 70 14 25
2017 Compliance, inspection and enforcement 17 39 16 16 10 1 0 57 27 229
2017 Communications or public affairs 24 41 13 16 4 2 0 67 20 182
2017 Access to information and privacy 10 37 21 14 16 2 0 48 30 66
2017 Security 20 40 16 11 10 2 1 63 21 191
2017 Science and technology 17 38 17 17 10 1 0 55 27 933
2017 Library services 28 42 19 6 2 2 0 72 9 45
2017 Legal services 34 31 18 12 3 2 0 66 16 50
2017 Administration and operations 23 38 16 13 8 2 0 62 21 1695
2017 Human resources 23 40 15 13 7 1 0 64 21 685
2017 Financial management 23 39 16 11 9 1 0 63 20 806
2017 Procurement 21 40 21 9 7 1 0 62 16 771
2017 Real property 15 33 19 17 13 2 0 49 31 670
2017 Materiel management 21 39 20 10 8 2 0 61 18 805
2017 Information management 23 38 19 10 7 3 0 63 17 404
2017 Information technology 19 40 19 13 7 2 0 61 20 825
2017 Internal audit 19 45 17 12 7 0 0 64 19 63
2017 Evaluation 40 27 17 7 7 2 0 68 14 56
2017 Data sciences 27 35 10 10 13 5 0 65 24 58
2017 Policy 29 39 14 10 6 3 0 69 16 204
2017 Project management 22 41 18 10 7 2 0 64 18 595
2017 Other services to the public 16 32 24 14 13 1 0 48 27 348
2017 None of the above 17 33 20 15 12 2 0 51 28 1986
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 14 86 337
2017 Health care practitioners 22 78 402
2017 Compliance, inspection and enforcement 15 85 229
2017 Communications or public affairs 18 82 182
2017 Access to information and privacy 25 75 66
2017 Security 13 87 190
2017 Science and technology 11 89 934
2017 Library services 18 82 44
2017 Legal services 19 81 51
2017 Administration and operations 17 83 1690
2017 Human resources 21 79 685
2017 Financial management 17 83 807
2017 Procurement 14 86 768
2017 Real property 14 86 674
2017 Materiel management 14 86 807
2017 Information management 18 82 404
2017 Information technology 12 88 825
2017 Internal audit 15 85 62
2017 Evaluation 12 88 56
2017 Data sciences 29 71 58
2017 Policy 11 89 204
2017 Project management 11 89 598
2017 Other services to the public 21 79 345
2017 None of the above 15 85 1987
2014 Client contact centre 15 85 474
2014 Health care practitioners 17 83 501
2014 Federal regulators 14 86 44
2014 Compliance, inspection and enforcement 13 87 375
2014 Communications or public affairs 18 82 210
2014 Access to information and privacy 14 86 79
2014 Security 13 87 206
2014 Science and technology 10 90 1245
2014 Library services 14 86 60
2014 Legal services 15 85 59
2014 Administration and operations 17 83 2238
2014 Human resources 18 82 845
2014 Financial management 14 86 859
2014 Procurement 15 85 927
2014 Real property 14 86 448
2014 Materiel management 14 86 1013
2014 Information management 15 85 588
2014 Information technology 13 87 1016
2014 Internal audit 18 82 89
2014 Evaluation 12 88 64
2014 Other services to the public 18 82 646
2014 None of the above 16 84 2562

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 73 27 48
2017 Health care practitioners 79 21 88
2017 Compliance, inspection and enforcement 77 23 36
2017 Communications or public affairs 71 29 33
2017 Access to information and privacy 94 6 17
2017 Security 93 7 23
2017 Science and technology 73 27 102
2017 Legal services 79 21 10
2017 Administration and operations 77 23 284
2017 Human resources 88 12 143
2017 Financial management 80 20 139
2017 Procurement 77 23 110
2017 Real property 74 26 90
2017 Materiel management 71 29 111
2017 Information management 80 20 73
2017 Information technology 76 24 101
2017 Internal audit 70 30 10
2017 Data sciences 66 34 17
2017 Policy 50 50 24
2017 Project management 86 14 67
2017 Other services to the public 58 42 73
2017 None of the above 71 29 298
2014 Client contact centre 69 31 76
2014 Health care practitioners 78 22 87
2014 Compliance, inspection and enforcement 76 24 47
2014 Communications or public affairs 76 24 39
2014 Access to information and privacy 82 18 11
2014 Security 71 29 26
2014 Science and technology 81 19 122
2014 Administration and operations 79 21 379
2014 Human resources 82 18 151
2014 Financial management 78 22 115
2014 Procurement 82 18 143
2014 Real property 80 20 59
2014 Materiel management 74 26 131
2014 Information management 80 20 90
2014 Information technology 80 20 128
2014 Internal audit 81 19 16
2014 Other services to the public 67 33 116
2014 None of the above 74 26 398

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 36 12 2 3 0 0 83 5 35
2017 Health care practitioners 48 26 3 11 10 1 1 76 22 70
2017 Compliance, inspection and enforcement 30 56 4 10 0 0 0 86 10 27
2017 Communications or public affairs 52 48 0 0 0 0 0 100 0 23
2017 Access to information and privacy 43 44 0 13 0 0 0 87 13 16
2017 Security 47 46 0 3 4 0 0 93 7 21
2017 Science and technology 52 35 5 3 6 0 0 87 8 73
2017 Administration and operations 41 36 5 11 5 0 1 78 17 218
2017 Human resources 54 28 4 6 5 0 2 84 12 125
2017 Financial management 48 31 6 9 5 0 0 79 15 111
2017 Procurement 44 34 7 7 8 0 0 78 15 84
2017 Real property 47 26 12 9 6 0 0 73 16 67
2017 Materiel management 44 36 7 5 6 0 1 81 11 80
2017 Information management 41 41 10 2 5 0 2 83 7 59
2017 Information technology 61 26 1 8 4 0 0 87 12 77
2017 Data sciences 34 26 12 18 0 0 9 67 20 11
2017 Policy 58 33 9 0 0 0 0 91 0 12
2017 Project management 45 42 7 5 0 1 0 88 5 57
2017 Other services to the public 40 37 12 3 8 0 0 77 11 46
2017 None of the above 40 38 9 6 6 1 0 78 12 211
2014 Client contact centre 40 34 13 5 7 1 0 75 12 54
2014 Health care practitioners 48 41 1 10 0 0 0 89 10 68
2014 Compliance, inspection and enforcement 50 28 2 16 4 0 0 78 20 36
2014 Communications or public affairs 56 34 3 7 0 0 0 90 7 30
2014 Security 55 40 0 5 0 0 0 95 5 19
2014 Science and technology 59 27 8 2 2 1 0 87 4 98
2014 Administration and operations 50 32 7 5 4 0 1 84 9 298
2014 Human resources 65 29 2 2 2 1 0 95 3 125
2014 Financial management 56 24 7 11 2 0 0 80 14 89
2014 Procurement 47 39 5 5 3 2 1 87 8 118
2014 Real property 46 35 7 8 3 0 0 82 11 47
2014 Materiel management 45 34 8 9 4 0 0 79 13 96
2014 Information management 61 32 4 1 1 1 0 93 3 72
2014 Information technology 46 35 8 9 1 0 1 82 10 103
2014 Internal audit 53 15 8 16 8 0 0 69 24 13
2014 Other services to the public 52 33 5 7 3 0 0 85 10 79
2014 None of the above 44 32 7 12 4 0 1 77 16 299
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 18 23 13 12 1 1 32 68 340
2017 Health care practitioners 33 23 16 13 11 3 1 35 65 402
2017 Federal regulators 29 26 12 16 17 0 0 29 71 26
2017 Compliance, inspection and enforcement 26 29 19 12 11 3 0 27 73 229
2017 Communications or public affairs 32 20 17 13 16 3 0 32 68 182
2017 Access to information and privacy 42 11 17 14 14 2 0 43 57 65
2017 Security 34 17 18 8 14 2 7 38 62 191
2017 Science and technology 24 26 22 11 14 3 0 25 75 934
2017 Library services 44 22 11 9 7 7 0 48 52 45
2017 Legal services 36 31 10 8 14 2 0 36 64 51
2017 Administration and operations 32 20 19 13 13 3 1 33 67 1696
2017 Human resources 25 24 22 13 14 1 1 25 75 685
2017 Financial management 28 24 21 13 13 1 0 28 72 808
2017 Procurement 24 25 20 12 15 3 1 25 75 771
2017 Real property 16 22 25 17 18 2 0 16 84 673
2017 Materiel management 29 23 19 12 15 2 0 30 70 809
2017 Information management 38 24 13 10 10 4 0 40 60 404
2017 Information technology 32 23 21 10 9 5 1 34 66 827
2017 Internal audit 22 31 13 12 20 0 1 22 78 63
2017 Evaluation 19 43 14 7 16 2 0 19 81 56
2017 Data sciences 25 29 25 8 12 2 0 25 75 58
2017 Policy 19 22 21 15 20 3 0 19 81 204
2017 Project management 24 26 20 13 13 3 1 25 75 599
2017 Other services to the public 14 20 24 16 24 2 0 14 86 346
2017 None of the above 20 23 22 14 17 2 1 21 79 1984

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 220
2017 Health care practitioners 20 249
2017 Federal regulators 5 18
2017 Compliance, inspection and enforcement 13 164
2017 Communications or public affairs 26 114
2017 Access to information and privacy 28 36
2017 Security 20 109
2017 Science and technology 15 654
2017 Library services 13 22
2017 Legal services 21 31
2017 Administration and operations 21 1063
2017 Human resources 25 501
2017 Financial management 16 574
2017 Procurement 19 553
2017 Real property 20 532
2017 Materiel management 18 546
2017 Information management 15 228
2017 Information technology 16 512
2017 Internal audit 22 47
2017 Evaluation 14 43
2017 Data sciences 17 43
2017 Policy 28 157
2017 Project management 17 428
2017 Other services to the public 22 284
2017 None of the above 15 1452

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 220
2017 Health care practitioners 28 249
2017 Federal regulators 30 18
2017 Compliance, inspection and enforcement 19 164
2017 Communications or public affairs 41 114
2017 Access to information and privacy 42 36
2017 Security 26 109
2017 Science and technology 35 654
2017 Library services 23 22
2017 Legal services 41 31
2017 Administration and operations 30 1063
2017 Human resources 35 501
2017 Financial management 32 574
2017 Procurement 37 553
2017 Real property 26 532
2017 Materiel management 32 546
2017 Information management 32 228
2017 Information technology 31 512
2017 Internal audit 42 47
2017 Evaluation 26 43
2017 Data sciences 47 43
2017 Policy 36 157
2017 Project management 28 428
2017 Other services to the public 29 284
2017 None of the above 22 1452

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 220
2017 Health care practitioners 14 249
2017 Federal regulators 9 18
2017 Compliance, inspection and enforcement 10 164
2017 Communications or public affairs 21 114
2017 Access to information and privacy 14 36
2017 Security 16 109
2017 Science and technology 14 654
2017 Library services 19 22
2017 Legal services 21 31
2017 Administration and operations 18 1063
2017 Human resources 20 501
2017 Financial management 16 574
2017 Procurement 14 553
2017 Real property 11 532
2017 Materiel management 13 546
2017 Information management 11 228
2017 Information technology 10 512
2017 Internal audit 40 47
2017 Evaluation 13 43
2017 Data sciences 9 43
2017 Policy 18 157
2017 Project management 13 428
2017 Other services to the public 11 284
2017 None of the above 12 1452

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 220
2017 Health care practitioners 26 249
2017 Federal regulators 37 18
2017 Compliance, inspection and enforcement 47 164
2017 Communications or public affairs 51 114
2017 Access to information and privacy 56 36
2017 Security 47 109
2017 Science and technology 42 654
2017 Library services 32 22
2017 Legal services 39 31
2017 Administration and operations 43 1063
2017 Human resources 49 501
2017 Financial management 46 574
2017 Procurement 46 553
2017 Real property 58 532
2017 Materiel management 34 546
2017 Information management 38 228
2017 Information technology 47 512
2017 Internal audit 36 47
2017 Evaluation 36 43
2017 Data sciences 21 43
2017 Policy 43 157
2017 Project management 47 428
2017 Other services to the public 56 284
2017 None of the above 53 1452

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 6 220
2017 Health care practitioners 7 249
2017 Federal regulators 0 18
2017 Compliance, inspection and enforcement 1 164
2017 Communications or public affairs 9 114
2017 Access to information and privacy 6 36
2017 Security 2 109
2017 Science and technology 6 654
2017 Library services 0 22
2017 Legal services 3 31
2017 Administration and operations 3 1063
2017 Human resources 7 501
2017 Financial management 3 574
2017 Procurement 6 553
2017 Real property 4 532
2017 Materiel management 4 546
2017 Information management 2 228
2017 Information technology 5 512
2017 Internal audit 8 47
2017 Evaluation 2 43
2017 Data sciences 9 43
2017 Policy 11 157
2017 Project management 6 428
2017 Other services to the public 4 284
2017 None of the above 5 1452

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 220
2017 Health care practitioners 58 249
2017 Federal regulators 41 18
2017 Compliance, inspection and enforcement 53 164
2017 Communications or public affairs 33 114
2017 Access to information and privacy 41 36
2017 Security 49 109
2017 Science and technology 48 654
2017 Library services 36 22
2017 Legal services 40 31
2017 Administration and operations 48 1063
2017 Human resources 42 501
2017 Financial management 48 574
2017 Procurement 48 553
2017 Real property 42 532
2017 Materiel management 53 546
2017 Information management 45 228
2017 Information technology 44 512
2017 Internal audit 43 47
2017 Evaluation 64 43
2017 Data sciences 39 43
2017 Policy 48 157
2017 Project management 47 428
2017 Other services to the public 48 284
2017 None of the above 48 1452

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 8 49 15 10 4 15 212
2017 Health care practitioners 8 53 16 11 3 9 246
2017 Federal regulators 0 42 21 9 9 20 18
2017 Compliance, inspection and enforcement 3 39 27 14 5 10 163
2017 Communications or public affairs 5 42 21 10 5 16 115
2017 Access to information and privacy 5 33 17 13 9 22 36
2017 Security 5 34 28 5 8 19 109
2017 Science and technology 6 42 19 11 3 19 655
2017 Library services 10 49 32 0 5 4 22
2017 Legal services 6 40 15 19 0 20 31
2017 Administration and operations 6 42 18 12 5 18 1044
2017 Human resources 4 46 21 11 3 15 484
2017 Financial management 6 48 16 10 5 15 566
2017 Procurement 6 46 18 10 4 16 542
2017 Real property 5 34 17 12 2 29 532
2017 Materiel management 7 42 19 13 3 16 542
2017 Information management 11 51 19 9 2 8 228
2017 Information technology 7 46 17 10 4 17 507
2017 Internal audit 4 45 30 4 3 14 47
2017 Evaluation 12 41 16 12 3 17 44
2017 Data sciences 12 40 19 12 10 8 42
2017 Policy 4 38 22 11 7 18 157
2017 Project management 6 35 22 11 5 21 426
2017 Other services to the public 8 36 16 13 2 24 278
2017 None of the above 8 36 16 13 4 23 1423

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 17 20 15 22 2 14 34 43 223
2017 Health care practitioners 9 24 13 18 23 2 10 38 47 253
2017 Federal regulators 0 9 26 25 35 0 5 9 63 18
2017 Compliance, inspection and enforcement 9 19 19 20 23 1 9 32 47 165
2017 Communications or public affairs 15 30 8 15 25 0 6 48 43 116
2017 Access to information and privacy 8 9 19 23 30 5 6 19 60 36
2017 Security 11 23 22 20 16 2 6 37 39 111
2017 Science and technology 9 18 17 18 25 3 10 31 50 666
2017 Library services 17 22 19 14 18 0 10 43 36 22
2017 Legal services 30 9 6 13 25 0 17 48 45 31
2017 Administration and operations 11 21 16 15 27 2 9 35 46 1069
2017 Human resources 14 25 13 16 22 1 10 43 42 502
2017 Financial management 13 21 15 18 22 2 8 39 45 576
2017 Procurement 12 19 19 15 26 1 8 34 45 558
2017 Real property 9 19 20 14 29 2 7 31 48 539
2017 Materiel management 12 22 14 19 23 2 7 38 47 550
2017 Information management 12 28 18 12 14 2 13 47 31 226
2017 Information technology 9 21 22 18 20 2 8 34 42 517
2017 Internal audit 21 26 14 12 22 0 6 50 35 47
2017 Evaluation 13 24 15 16 25 0 7 40 44 44
2017 Data sciences 7 25 23 20 14 4 7 36 38 43
2017 Policy 8 25 15 23 25 1 4 35 50 157
2017 Project management 8 20 16 18 28 1 10 31 51 432
2017 Other services to the public 8 21 15 15 34 0 8 31 53 284
2017 None of the above 9 18 20 16 28 3 7 29 49 1470

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 13 13 19 43 1 8 19 67 222
2017 Health care practitioners 3 7 10 22 49 2 8 11 78 252
2017 Federal regulators 0 5 17 30 48 0 0 5 78 18
2017 Compliance, inspection and enforcement 3 11 15 18 48 2 4 15 70 165
2017 Communications or public affairs 4 13 9 17 52 2 3 18 72 116
2017 Access to information and privacy 6 14 3 14 58 0 5 21 76 36
2017 Security 5 6 19 15 47 3 6 12 68 112
2017 Science and technology 3 6 14 18 48 4 8 10 74 666
2017 Library services 0 0 23 25 43 0 9 0 75 22
2017 Legal services 3 28 6 9 45 0 9 34 60 31
2017 Administration and operations 3 7 13 16 54 1 7 10 76 1066
2017 Human resources 2 9 8 14 58 1 7 12 79 501
2017 Financial management 2 8 11 19 51 2 7 11 77 577
2017 Procurement 2 9 13 15 53 1 6 12 74 557
2017 Real property 4 10 15 16 45 3 6 15 68 533
2017 Materiel management 2 12 11 19 48 3 5 15 73 550
2017 Information management 3 15 12 14 43 2 11 21 65 229
2017 Information technology 4 8 16 17 47 2 6 13 70 516
2017 Internal audit 2 10 6 21 55 2 4 13 81 47
2017 Evaluation 3 12 13 11 52 0 9 16 70 44
2017 Data sciences 5 16 6 14 44 7 9 24 68 43
2017 Policy 2 11 5 21 56 1 4 13 82 157
2017 Project management 1 9 9 19 53 2 7 11 79 432
2017 Other services to the public 4 12 15 12 50 2 5 17 67 284
2017 None of the above 3 9 16 17 47 3 6 14 69 1469
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