2017 Public Service Employee Survey Results for Department of National Defence by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 44 5 7 3 0 0 85 10 1682
2017 CR-03 38 49 4 6 3 0 0 87 10 341
2017 CR-04 42 43 5 7 3 0 0 85 10 1101
2017 CR-05 43 41 4 9 3 0 0 84 13 231
2014 CR 40 44 5 9 3 0 0 84 12 2144
2014 CR-03 42 43 5 7 3 0 0 85 10 478
2014 CR-04 39 45 4 9 3 0 0 84 12 1327
2014 CR-05 38 43 5 10 4 0 0 81 14 317
2011 CR 46 42 3 6 2 0 0 88 9 2618
2011 CR-02 50 50 0 0 0 0 0 100 0 12
2011 CR-03 47 41 3 7 2 0 0 88 9 699
2011 CR-04 48 42 3 6 2 0 0 89 8 1494
2011 CR-05 41 44 4 9 2 0 0 85 11 396
2008 CR 46 42 3 8 2 0 0 87 10 2145
2008 CR-02 38 42 0 17 4 0 0 79 21 24
2008 CR-03 48 39 4 7 3 0 0 87 9 688
2008 CR-04 46 42 3 7 2 0 0 88 9 1109
2008 CR-05 38 48 2 10 2 0 0 86 12 308

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 72 21 4 2 1 1 0 94 2 1678
2017 CR-03 69 24 3 1 1 1 1 95 3 340
2017 CR-04 72 21 4 1 1 0 0 94 2 1100
2017 CR-05 74 19 3 3 0 2 0 95 3 229
2014 CR 69 22 4 2 1 1 1 93 3 2144
2014 CR-03 70 20 5 2 1 1 0 92 3 478
2014 CR-04 69 23 3 2 1 1 1 93 3 1327
2014 CR-05 67 24 4 2 2 0 1 92 4 317
2011 CR 74 18 3 2 1 1 1 94 3 2618
2011 CR-02 83 8 8 0 0 0 0 92 0 12
2011 CR-03 75 19 2 3 1 0 1 94 3 699
2011 CR-04 74 18 3 2 1 1 1 94 3 1494
2011 CR-05 72 20 3 2 2 0 1 93 4 396
2008 CR 75 19 2 2 1 0 1 95 3 2147
2008 CR-02 83 17 0 0 0 0 0 100 0 24
2008 CR-03 75 20 2 1 1 0 1 96 2 689
2008 CR-04 75 18 2 2 1 0 0 95 3 1110
2008 CR-05 72 22 2 2 0 0 2 96 2 307

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 70 18 5 4 3 0 1 88 7 1678
2017 CR-03 71 17 5 2 3 0 2 90 5 341
2017 CR-04 69 18 5 4 3 0 1 88 7 1100
2017 CR-05 70 16 4 6 4 0 1 87 10 228
2014 CR 67 19 5 5 3 0 1 88 7 2144
2014 CR-03 72 18 4 3 2 0 1 91 5 478
2014 CR-04 67 19 5 5 2 0 1 87 8 1327
2014 CR-05 63 23 5 4 4 0 1 87 8 317
2011 CR 72 16 4 4 2 0 1 90 6 2617
2011 CR-02 83 8 8 0 0 0 0 92 0 12
2011 CR-03 77 14 5 3 1 0 1 92 4 699
2011 CR-04 71 17 4 4 3 0 1 89 7 1493
2011 CR-05 68 18 4 4 3 0 2 88 8 396
2008 CR 73 16 4 4 3 0 1 90 7 2146
2008 CR-02 88 8 4 0 0 0 0 96 0 24
2008 CR-03 75 14 5 3 3 0 1 90 5 688
2008 CR-04 71 17 3 5 3 0 1 89 7 1109
2008 CR-05 72 17 3 4 3 0 2 90 7 308

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 36 8 10 6 0 0 76 16 1678
2017 CR-03 37 39 9 10 4 0 0 76 14 341
2017 CR-04 39 36 8 10 6 0 0 75 17 1099
2017 CR-05 44 35 5 9 7 0 0 80 15 229
2014 CR 43 35 7 11 5 0 0 78 16 2138
2014 CR-03 47 33 7 9 5 0 0 79 14 475
2014 CR-04 42 35 6 11 5 0 0 78 16 1324
2014 CR-05 40 36 7 12 6 0 0 76 17 317
2011 CR 39 38 7 10 5 0 0 77 15 2614
2011 CR-02 50 33 8 8 0 0 0 83 8 12
2011 CR-03 39 37 8 10 4 0 0 77 15 697
2011 CR-04 39 38 7 10 5 0 0 77 15 1491
2011 CR-05 40 37 7 11 5 0 0 77 16 397

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 39 11 13 8 0 1 67 22 1678
2017 CR-03 28 40 10 11 9 0 1 69 21 340
2017 CR-04 28 40 11 13 8 0 1 68 21 1100
2017 CR-05 32 31 8 20 9 0 0 63 29 229
2014 CR 31 36 11 15 7 0 0 67 22 2141
2014 CR-03 30 36 12 14 8 0 1 66 22 477
2014 CR-04 31 36 12 14 7 0 0 67 21 1326
2014 CR-05 29 38 9 18 5 0 0 68 23 317
2011 CR 32 38 12 11 6 0 1 71 17 2618
2011 CR-02 33 25 17 0 8 0 17 70 10 12
2011 CR-03 32 37 12 10 8 0 1 70 18 700
2011 CR-04 32 38 12 12 5 0 1 71 17 1491
2011 CR-05 31 42 9 12 5 0 0 74 17 398
2008 CR 30 40 11 12 6 0 1 70 18 2148
2008 CR-02 38 29 13 8 4 4 4 73 14 24
2008 CR-03 33 36 11 13 5 0 1 70 19 690
2008 CR-04 28 42 12 12 6 0 0 70 18 1109
2008 CR-05 28 42 10 10 9 0 0 71 19 308

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 39 13 7 4 0 0 75 11 1679
2017 CR-03 31 45 15 7 2 0 0 76 9 341
2017 CR-04 38 37 14 7 5 0 0 74 12 1098
2017 CR-05 38 40 11 7 4 1 0 78 11 231
2014 CR 38 37 12 8 5 0 0 75 13 2140
2014 CR-03 38 36 13 7 7 0 0 74 14 477
2014 CR-04 38 37 12 8 5 0 0 75 13 1324
2014 CR-05 40 37 9 10 4 0 0 77 14 317
2011 CR 41 35 12 7 4 0 0 77 11 2615
2011 CR-02 42 42 8 8 0 0 0 83 8 12
2011 CR-03 40 33 13 6 7 0 0 73 14 697
2011 CR-04 42 36 13 7 3 0 0 77 10 1493
2011 CR-05 42 37 11 6 4 0 0 79 10 396
2008 CR 34 41 12 8 5 0 0 75 13 2149
2008 CR-02 38 29 21 4 8 0 0 67 13 24
2008 CR-03 33 41 12 9 6 0 0 74 14 689
2008 CR-04 32 42 12 7 6 0 0 75 13 1111
2008 CR-05 40 42 9 6 3 0 1 82 8 308

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 36 9 7 4 0 0 80 11 1676
2017 CR-03 40 41 8 8 3 0 0 80 11 341
2017 CR-04 46 33 9 7 4 0 0 79 12 1096
2017 CR-05 43 42 7 4 4 0 0 85 8 230
2014 CR 44 34 9 7 5 0 0 79 12 2138
2014 CR-03 45 31 9 8 7 0 0 76 15 478
2014 CR-04 43 35 10 7 5 0 0 78 12 1322
2014 CR-05 48 37 7 5 4 0 0 85 9 316
2011 CR 44 36 8 7 4 0 0 80 11 2617
2011 CR-02 33 42 17 8 0 0 0 75 8 12
2011 CR-03 39 37 8 9 7 0 0 76 16 699
2011 CR-04 45 36 9 6 4 0 0 81 10 1492
2011 CR-05 47 36 8 6 3 0 0 83 9 397
2008 CR 41 40 8 6 5 0 0 81 11 2150
2008 CR-02 58 8 4 17 13 0 0 67 29 24
2008 CR-03 39 39 10 6 6 0 0 78 12 692
2008 CR-04 40 42 7 6 5 0 0 82 11 1109
2008 CR-05 48 39 6 4 3 0 0 87 7 308

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 39 8 7 4 0 0 81 11 1677
2017 CR-03 40 41 9 8 2 0 0 81 11 340
2017 CR-04 42 39 8 7 4 0 0 81 11 1097
2017 CR-05 46 36 8 7 3 0 0 82 10 231
2014 CR 43 37 9 8 3 0 0 80 11 2142
2014 CR-03 44 33 11 7 4 0 0 77 12 478
2014 CR-04 43 38 8 8 3 0 0 80 12 1325
2014 CR-05 42 39 9 7 3 0 0 82 10 317

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 34 10 6 4 0 1 79 11 1677
2017 CR-03 42 39 9 6 3 1 1 81 9 340
2017 CR-04 45 32 11 6 4 0 1 78 11 1097
2017 CR-05 44 36 7 5 7 0 0 81 12 231
2014 CR 44 32 10 7 6 0 1 76 13 2140
2014 CR-03 46 30 10 7 6 0 1 77 13 477
2014 CR-04 43 33 11 7 6 0 1 76 13 1324
2014 CR-05 42 32 11 9 6 0 0 74 15 317
2011 CR 45 33 10 6 4 0 1 79 11 2619
2011 CR-02 42 42 0 8 0 0 8 91 9 12
2011 CR-03 47 29 11 7 5 0 0 77 12 697
2011 CR-04 45 34 10 6 4 0 1 80 10 1496
2011 CR-05 42 37 9 8 4 0 1 79 12 397

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 21 15 9 12 3 16 55 26 1676
2017 CR-03 19 21 17 8 10 3 22 53 24 341
2017 CR-04 25 22 15 9 12 2 15 56 26 1095
2017 CR-05 27 18 16 11 15 3 10 52 29 231
2014 CR 22 20 13 9 17 2 16 51 32 2140
2014 CR-03 21 14 11 10 19 3 21 47 38 478
2014 CR-04 23 21 14 9 16 2 15 53 30 1324
2014 CR-05 19 24 14 9 19 3 12 51 33 316
2011 CR 28 22 11 9 14 2 14 60 27 2619
2011 CR-02 33 33 0 0 8 0 25 89 11 12
2011 CR-03 25 20 12 7 14 2 20 57 28 697
2011 CR-04 30 22 12 9 13 2 12 61 25 1496
2011 CR-05 28 24 9 12 16 1 11 59 32 397
2008 CR 34 23 10 8 10 3 12 67 20 2148
2008 CR-02 50 21 4 4 8 8 4 81 14 24
2008 CR-03 32 21 12 7 9 4 16 66 20 688
2008 CR-04 35 23 11 8 10 2 12 67 21 1111
2008 CR-05 37 26 7 10 9 3 7 70 22 308

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 45 11 7 5 0 0 77 12 1675
2017 CR-03 33 46 11 6 4 0 0 79 10 340
2017 CR-04 30 45 12 7 5 0 0 76 12 1100
2017 CR-05 33 45 10 6 6 1 0 78 12 227
2014 CR 33 43 11 8 5 0 0 76 13 2145
2014 CR-03 34 39 13 8 6 0 0 73 14 479
2014 CR-04 33 44 11 7 5 0 0 77 12 1327
2014 CR-05 32 44 10 10 5 0 0 75 15 317
2011 CR 39 39 12 6 4 0 0 78 10 2617
2011 CR-02 50 33 8 0 8 0 0 83 8 12
2011 CR-03 39 35 14 7 5 0 0 74 12 697
2011 CR-04 38 40 11 6 4 0 0 79 10 1494
2011 CR-05 40 42 9 7 3 0 0 82 9 397
2008 CR 38 39 11 7 5 0 0 78 12 2131
2008 CR-02 33 42 8 13 4 0 0 75 17 24
2008 CR-03 37 39 12 6 6 0 0 76 12 682
2008 CR-04 39 39 11 7 4 0 0 78 11 1101
2008 CR-05 42 39 7 8 3 0 0 81 11 307

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 33 17 13 11 0 0 59 24 1672
2017 CR-03 28 34 14 13 10 1 0 63 23 340
2017 CR-04 26 32 18 13 11 0 0 58 24 1097
2017 CR-05 23 36 17 11 12 0 0 59 24 227
2014 CR 24 35 15 14 12 0 0 59 26 2143
2014 CR-03 24 33 14 15 14 0 0 57 29 479
2014 CR-04 24 35 16 13 11 0 0 59 25 1325
2014 CR-05 20 38 11 16 14 1 0 58 31 317
2011 CR 26 37 13 13 10 0 0 64 23 2622
2011 CR-02 42 33 8 8 8 0 0 75 17 12
2011 CR-03 26 38 12 12 12 0 0 65 24 700
2011 CR-04 26 36 14 13 10 1 0 62 24 1495
2011 CR-05 23 43 13 13 8 0 1 66 21 398

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 39 12 10 6 0 0 72 16 1675
2017 CR-03 35 41 8 12 4 0 0 76 16 340
2017 CR-04 32 39 14 9 6 0 0 71 15 1099
2017 CR-05 32 38 9 14 7 0 0 70 21 228

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 39 9 4 3 0 0 84 7 1676
2017 CR-03 47 38 10 3 2 0 0 85 6 341
2017 CR-04 43 39 9 5 3 1 0 83 8 1100
2017 CR-05 43 40 9 5 3 0 0 83 8 227
2014 CR 44 37 10 4 3 1 0 82 7 2141
2014 CR-03 44 36 11 5 4 1 0 81 8 479
2014 CR-04 45 38 10 4 3 1 0 84 7 1324
2014 CR-05 43 35 12 5 4 1 0 79 9 316
2011 CR 46 38 9 4 2 1 0 85 6 2621
2011 CR-02 58 25 8 8 0 0 0 83 8 12
2011 CR-03 47 36 9 5 2 1 0 84 7 700
2011 CR-04 46 39 9 3 2 1 0 85 5 1494
2011 CR-05 46 39 6 5 2 1 0 87 7 398
2008 CR 49 35 9 3 2 0 0 85 6 2145
2008 CR-02 38 42 13 0 8 0 0 79 8 24
2008 CR-03 52 33 9 3 3 0 0 85 6 689
2008 CR-04 49 36 10 3 2 0 0 85 5 1107
2008 CR-05 47 39 8 3 3 1 0 86 6 308

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 35 13 11 10 0 0 66 21 1668
2017 CR-03 33 36 11 11 10 0 0 69 21 339
2017 CR-04 31 34 14 11 9 1 0 65 21 1093
2017 CR-05 28 40 11 11 10 0 0 68 21 228

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 32 8 2 1 0 0 88 4 1672
2017 CR-03 56 35 7 2 1 0 0 90 2 338
2017 CR-04 57 30 8 2 2 0 0 87 4 1095
2017 CR-05 55 35 7 3 1 0 0 90 3 230
2014 CR 67 23 6 1 1 0 0 91 3 2143
2014 CR-03 70 19 7 1 2 0 0 89 3 479
2014 CR-04 67 25 6 1 1 0 0 92 2 1325
2014 CR-05 66 24 7 3 1 0 0 89 4 317
2011 CR 67 25 6 2 1 0 0 92 2 2621
2011 CR-02 50 42 0 8 0 0 0 92 8 12
2011 CR-03 65 24 7 2 1 0 0 90 3 701
2011 CR-04 67 25 5 1 1 0 0 92 2 1495
2011 CR-05 68 23 7 1 0 0 0 92 1 396

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 38 13 11 10 0 1 66 20 1670
2017 CR-03 28 38 15 11 6 1 1 68 17 339
2017 CR-04 27 38 13 11 10 0 1 66 21 1093
2017 CR-05 30 37 10 10 13 0 0 67 23 229
2014 CR 22 40 13 13 12 0 1 62 25 2140
2014 CR-03 21 43 14 10 11 0 1 64 22 477
2014 CR-04 22 39 13 14 12 0 0 61 26 1325
2014 CR-05 24 39 9 16 13 0 0 62 28 316
2011 CR 31 39 12 9 8 0 0 71 17 2622
2011 CR-02 50 33 0 17 0 0 0 83 17 12
2011 CR-03 32 38 10 10 9 1 1 71 19 701
2011 CR-04 30 40 12 9 7 0 1 71 17 1495
2011 CR-05 31 41 13 8 7 0 0 72 15 397

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 36 15 10 7 0 1 68 17 1672
2017 CR-03 33 36 13 11 5 0 1 70 16 338
2017 CR-04 31 36 16 10 7 0 1 67 17 1095
2017 CR-05 36 33 13 9 8 0 0 70 17 230
2014 CR 30 37 14 10 9 0 0 68 19 2142
2014 CR-03 32 36 14 10 7 0 0 69 17 479
2014 CR-04 29 37 14 10 9 0 0 67 19 1325
2014 CR-05 30 37 13 10 9 0 0 67 20 316

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 39 13 9 6 0 0 71 15 1670
2017 CR-03 34 41 13 7 4 0 0 76 11 339
2017 CR-04 33 37 14 9 6 0 0 70 16 1092
2017 CR-05 29 44 12 10 6 0 0 73 16 230
2014 CR 34 36 13 10 7 0 0 70 17 2139
2014 CR-03 38 34 13 6 8 0 0 72 15 477
2014 CR-04 33 36 13 11 7 0 0 70 17 1324
2014 CR-05 30 39 11 11 8 0 0 69 20 316
2011 CR 39 38 12 6 3 1 1 79 9 2620
2011 CR-02 58 17 25 0 0 0 0 75 0 12
2011 CR-03 41 35 11 6 4 1 1 78 11 700
2011 CR-04 38 40 11 6 3 0 1 79 9 1493
2011 CR-05 41 38 14 4 3 0 1 79 7 398

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 38 11 5 4 0 0 80 9 1670
2017 CR-03 46 35 12 6 1 0 0 81 8 339
2017 CR-04 42 38 11 5 4 0 0 79 10 1092
2017 CR-05 40 41 9 5 4 0 0 81 10 230
2014 CR 44 37 10 5 4 0 0 81 9 2139
2014 CR-03 47 36 9 4 5 0 0 83 9 478
2014 CR-04 44 36 10 6 3 0 0 81 9 1324
2014 CR-05 41 40 9 6 5 0 0 80 11 315
2011 CR 45 38 9 5 3 0 0 83 8 2620
2011 CR-02 58 25 8 8 0 0 0 83 8 12
2011 CR-03 46 35 10 6 3 0 0 81 9 698
2011 CR-04 44 40 8 5 3 0 0 84 7 1496
2011 CR-05 47 38 8 5 2 0 0 86 7 397
2008 CR 46 37 7 6 3 0 0 84 9 2148
2008 CR-02 50 29 13 4 4 0 0 79 8 24
2008 CR-03 47 37 7 5 3 0 0 85 8 690
2008 CR-04 45 37 8 6 3 0 0 82 10 1109
2008 CR-05 47 40 5 5 3 0 0 87 7 308

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 33 14 4 3 0 1 79 7 1679
2017 CR-03 55 29 10 3 1 1 1 85 4 340
2017 CR-04 43 35 15 5 2 0 0 78 7 1099
2017 CR-05 42 31 15 6 6 0 0 73 12 231
2014 CR 42 33 15 6 3 0 1 75 10 2143
2014 CR-03 51 29 12 5 2 0 0 81 7 479
2014 CR-04 41 33 16 6 3 0 1 74 9 1326
2014 CR-05 31 36 15 12 5 1 0 68 17 317
2011 CR 43 31 15 6 4 0 1 75 10 2620
2011 CR-02 83 17 0 0 0 0 0 100 0 12
2011 CR-03 53 29 10 5 3 0 0 82 7 700
2011 CR-04 39 33 16 7 4 0 0 73 11 1495
2011 CR-05 36 29 21 7 6 0 2 67 12 396
2008 CR 36 34 18 7 5 0 0 70 12 2145
2008 CR-02 54 21 17 8 0 0 0 75 8 24
2008 CR-03 43 33 15 6 3 0 0 77 8 686
2008 CR-04 35 35 18 7 5 0 0 70 11 1110
2008 CR-05 23 33 24 12 7 0 0 56 20 308

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 21 31 21 12 1 4 35 32 1670
2017 CR-03 6 21 29 26 15 0 3 42 28 339
2017 CR-04 9 21 32 20 13 1 4 35 32 1093
2017 CR-05 14 22 33 18 7 1 4 27 38 229
2014 CR 9 24 33 21 10 0 3 31 35 2138
2014 CR-03 9 24 29 24 10 0 4 36 34 479
2014 CR-04 8 25 34 19 10 0 3 31 34 1323
2014 CR-05 13 24 34 21 6 0 2 27 38 317
2011 CR 10 22 33 21 10 1 3 32 33 2611
2011 CR-02 0 0 8 58 17 0 17 90 0 12
2011 CR-03 8 20 34 22 13 1 3 36 29 699
2011 CR-04 10 22 33 20 10 1 3 32 34 1489
2011 CR-05 13 27 32 19 6 0 2 26 41 395
2008 CR 12 24 30 21 10 0 3 32 37 2144
2008 CR-02 4 21 21 33 13 4 4 50 27 24
2008 CR-03 9 22 30 23 12 0 4 36 32 686
2008 CR-04 12 24 31 20 10 0 3 32 36 1109
2008 CR-05 17 32 26 17 6 1 1 24 50 308

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 19 28 19 16 2 4 37 33 1662
2017 CR-03 10 14 34 19 17 2 4 38 26 338
2017 CR-04 11 20 27 20 16 2 4 38 33 1086
2017 CR-05 16 24 25 16 12 1 7 30 43 229
2014 CR 12 22 28 19 13 2 4 34 36 2138
2014 CR-03 10 20 27 19 17 3 4 39 32 478
2014 CR-04 12 22 29 19 12 2 4 33 36 1324
2014 CR-05 14 25 29 19 9 2 3 29 41 316
2011 CR 10 17 29 23 15 2 5 41 28 2611
2011 CR-02 8 0 8 25 42 0 17 80 10 12
2011 CR-03 9 18 27 24 16 2 4 43 29 696
2011 CR-04 10 16 29 22 16 2 5 41 28 1490
2011 CR-05 10 17 31 24 12 1 4 38 29 396
2008 CR 9 18 27 23 17 2 4 42 29 2142
2008 CR-02 0 17 33 25 17 4 4 45 18 24
2008 CR-03 8 15 28 23 16 2 6 43 26 685
2008 CR-04 10 19 25 24 17 2 4 43 30 1108
2008 CR-05 9 23 30 18 15 3 3 35 34 308

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 21 29 17 13 2 5 31 38 1665
2017 CR-03 11 22 26 19 15 1 6 36 35 339
2017 CR-04 15 20 28 17 13 2 5 32 38 1088
2017 CR-05 13 23 37 13 7 2 5 21 39 229
2014 CR 16 23 28 17 10 1 4 29 41 2140
2014 CR-03 14 20 26 17 14 3 5 34 37 479
2014 CR-04 16 23 30 17 9 1 4 27 41 1325
2014 CR-05 18 26 26 20 6 1 3 27 46 317
2011 CR 12 22 30 19 12 2 4 32 36 2601
2011 CR-02 8 8 25 17 33 0 8 55 18 12
2011 CR-03 10 22 28 20 13 2 4 35 34 690
2011 CR-04 12 20 31 18 12 1 4 32 35 1487
2011 CR-05 14 26 30 19 6 1 3 27 42 395
2008 CR 14 21 27 18 13 2 5 33 38 2149
2008 CR-02 8 4 21 21 38 4 4 64 14 24
2008 CR-03 11 19 27 20 14 3 6 38 33 690
2008 CR-04 15 21 28 17 13 2 5 32 39 1110
2008 CR-05 16 28 26 16 10 1 2 27 46 308

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 9 27 31 22 1 5 57 14 1651
2017 CR-03 3 5 23 34 28 1 6 67 8 337
2017 CR-04 3 9 28 31 22 1 5 57 13 1079
2017 CR-05 7 16 32 27 13 1 4 42 24 226
2014 CR 5 10 29 33 18 1 4 54 16 2127
2014 CR-03 4 8 23 34 24 1 7 63 12 476
2014 CR-04 5 10 29 34 18 1 4 55 15 1318
2014 CR-05 10 12 38 27 12 0 2 40 22 314
2011 CR 5 11 27 32 21 1 4 55 16 2603
2011 CR-02 0 0 0 25 67 0 8 100 0 12
2011 CR-03 3 9 23 34 25 1 5 63 13 694
2011 CR-04 5 9 28 32 20 1 5 55 15 1485
2011 CR-05 7 18 32 25 14 0 3 40 27 395
2008 CR 5 12 26 32 20 1 4 55 18 2141
2008 CR-02 4 4 13 21 54 0 4 78 9 24
2008 CR-03 4 9 21 36 24 1 5 64 13 686
2008 CR-04 4 12 28 32 19 1 4 53 17 1106
2008 CR-05 9 20 32 23 12 0 2 37 30 308

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 19 26 19 17 1 5 38 34 1663
2017 CR-03 8 14 28 20 23 1 4 46 24 338
2017 CR-04 13 20 26 19 17 1 4 37 35 1087
2017 CR-05 16 23 23 21 9 1 7 32 42 229
2014 CR 17 22 26 17 13 1 4 32 40 2138
2014 CR-03 14 18 26 18 17 1 6 38 35 476
2014 CR-04 17 21 27 18 13 1 4 32 40 1325
2014 CR-05 22 28 25 14 8 1 2 22 52 317
2011 CR 11 19 28 20 16 1 5 39 32 2610
2011 CR-02 0 8 17 33 33 0 8 73 9 12
2011 CR-03 9 17 27 20 20 1 6 43 28 694
2011 CR-04 11 19 28 21 15 1 5 39 32 1490
2011 CR-05 18 23 27 17 12 0 3 30 42 397
2008 CR 12 19 25 22 16 1 4 41 32 2138
2008 CR-02 4 8 38 13 21 8 8 40 15 24
2008 CR-03 9 19 21 26 19 1 6 48 30 687
2008 CR-04 12 17 27 22 16 1 4 41 31 1104
2008 CR-05 18 25 26 16 11 1 3 28 44 307

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 21 25 18 13 1 6 34 39 1668
2017 CR-03 12 20 26 19 15 2 6 37 35 340
2017 CR-04 17 20 23 19 14 1 5 35 40 1091
2017 CR-05 14 23 27 17 9 1 8 29 40 228
2014 CR 15 21 25 19 13 1 6 35 39 2134
2014 CR-03 15 19 22 20 14 1 8 38 38 475
2014 CR-04 16 21 25 19 13 1 5 35 39 1323
2014 CR-05 14 22 29 16 11 2 5 30 39 317
2011 CR 14 20 24 19 15 1 6 37 37 2612
2011 CR-02 8 0 25 8 42 8 8 60 10 12
2011 CR-03 12 20 24 18 19 1 6 40 35 695
2011 CR-04 16 20 24 19 14 1 6 36 39 1492
2011 CR-05 12 22 24 23 11 2 6 37 37 396
2008 CR 16 20 24 17 15 2 6 35 39 2142
2008 CR-02 8 8 21 13 25 8 17 50 22 24
2008 CR-03 15 19 24 15 17 3 7 36 37 684
2008 CR-04 16 19 24 18 14 2 6 35 39 1111
2008 CR-05 16 27 20 20 12 2 4 33 46 306

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 18 32 17 14 2 5 33 32 1672
2017 CR-03 7 14 36 17 18 2 6 38 23 339
2017 CR-04 12 19 30 18 13 3 5 34 33 1094
2017 CR-05 16 22 32 13 10 2 5 25 41 230
2014 CR 12 20 29 19 13 3 5 34 34 2131
2014 CR-03 11 17 26 19 17 3 8 40 31 474
2014 CR-04 12 20 31 19 12 3 4 33 34 1322
2014 CR-05 14 24 29 19 9 2 2 29 41 316
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 14 6 3 2 1 7 88 5 1678
2017 CR-03 65 15 7 2 2 1 9 87 5 340
2017 CR-04 68 14 6 3 2 1 6 88 5 1099
2017 CR-05 68 15 6 2 3 0 4 87 6 230
2014 CR 69 15 5 3 3 0 5 89 6 2143
2014 CR-03 71 15 5 3 1 0 5 90 4 478
2014 CR-04 69 15 5 3 3 0 5 88 6 1326
2014 CR-05 69 15 5 3 3 0 3 87 7 317
2011 CR 70 12 6 3 3 0 5 87 6 2621
2011 CR-02 75 8 8 0 0 0 8 91 0 12
2011 CR-03 70 13 5 3 2 0 7 89 5 700
2011 CR-04 70 12 6 3 3 0 5 87 7 1495
2011 CR-05 70 11 6 4 3 0 5 86 7 398
2008 CR 69 11 5 3 3 1 8 88 7 2151
2008 CR-02 50 25 4 0 0 0 21 95 0 24
2008 CR-03 71 10 3 3 2 1 9 90 6 692
2008 CR-04 68 12 5 3 3 1 8 87 7 1110
2008 CR-05 67 13 4 3 5 1 8 87 8 308

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 31 17 12 12 4 2 55 26 1680
2017 CR-03 23 30 16 12 13 3 2 56 27 341
2017 CR-04 20 31 19 13 11 4 2 54 25 1099
2017 CR-05 24 34 11 11 16 3 2 61 28 231
2014 CR 23 31 15 14 13 2 2 56 28 2142
2014 CR-03 26 28 16 15 12 2 1 56 27 477
2014 CR-04 23 32 15 13 14 3 2 57 28 1326
2014 CR-05 19 32 14 15 15 3 3 54 31 317

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 32 12 13 12 1 0 63 25 1680
2017 CR-03 31 32 11 14 12 1 0 63 26 340
2017 CR-04 31 32 13 13 11 1 0 63 24 1100
2017 CR-05 35 29 10 13 13 1 0 64 26 231
2014 CR 31 30 11 14 13 1 0 61 28 2143
2014 CR-03 32 28 12 12 16 0 0 60 28 477
2014 CR-04 30 31 10 15 12 1 0 62 28 1327
2014 CR-05 31 29 10 14 14 2 0 61 29 317

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 33 16 16 12 2 2 55 28 1679
2017 CR-03 20 35 16 15 10 2 2 57 26 341
2017 CR-04 19 33 18 15 12 2 2 54 28 1099
2017 CR-05 23 31 11 19 12 3 1 56 32 230
2014 CR 19 35 16 16 9 3 2 56 27 2146
2014 CR-03 20 31 17 14 9 4 4 56 25 479
2014 CR-04 18 35 16 17 9 2 2 56 28 1328
2014 CR-05 17 38 15 16 9 3 2 58 26 317
2011 CR 22 34 14 16 9 2 2 59 27 2617
2011 CR-02 33 33 0 8 8 8 8 80 20 12
2011 CR-03 23 32 16 15 10 2 2 57 26 699
2011 CR-04 21 35 14 17 9 3 2 59 27 1491
2011 CR-05 22 37 10 17 10 2 2 62 28 398
2008 CR 22 36 12 15 9 3 3 61 25 2151
2008 CR-02 22 43 13 9 9 0 4 68 18 23
2008 CR-03 24 35 11 14 8 3 4 64 24 693
2008 CR-04 21 36 13 17 8 3 2 60 27 1110
2008 CR-05 18 41 15 13 10 1 1 61 24 308

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 26 18 16 12 10 2 48 32 1679
2017 CR-03 17 27 16 14 12 10 4 51 30 341
2017 CR-04 16 26 19 15 13 10 2 47 32 1099
2017 CR-05 20 26 14 19 12 9 1 51 34 230
2014 CR 17 26 17 15 14 9 3 48 33 2144
2014 CR-03 16 25 14 16 15 11 4 48 36 478
2014 CR-04 17 25 19 16 13 8 3 46 32 1327
2014 CR-05 19 30 16 13 13 7 2 54 29 317
2011 CR 21 24 17 16 13 7 2 49 32 2616
2011 CR-02 33 17 17 8 8 17 0 60 20 12
2011 CR-03 20 22 17 15 15 7 2 47 34 698
2011 CR-04 20 24 18 17 12 7 2 49 32 1491
2011 CR-05 23 30 14 14 13 4 2 56 29 398
2008 CR 23 25 15 14 13 7 3 53 30 2150
2008 CR-02 13 33 21 4 21 8 0 50 27 24
2008 CR-03 23 24 16 13 12 9 4 53 29 692
2008 CR-04 23 23 15 15 13 7 3 52 31 1109
2008 CR-05 24 31 13 15 12 3 1 57 29 308

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 19 19 19 17 13 3 34 43 1676
2017 CR-03 13 19 18 22 14 11 4 37 42 340
2017 CR-04 9 19 19 18 18 15 2 33 44 1098
2017 CR-05 12 19 21 16 18 12 1 36 40 229
2014 CR 10 18 18 21 19 11 3 33 46 2144
2014 CR-03 10 19 16 21 18 12 4 34 47 478
2014 CR-04 10 18 19 22 19 11 2 32 46 1327
2014 CR-05 9 21 19 16 20 11 3 35 42 317

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 42 10 8 6 0 0 76 14 1675
2017 CR-03 33 43 9 7 7 1 0 77 14 340
2017 CR-04 34 42 11 7 6 0 0 76 13 1096
2017 CR-05 33 44 6 9 7 0 0 78 17 230
2014 CR 32 40 11 10 6 0 0 72 17 2144
2014 CR-03 31 40 11 11 6 0 0 71 17 478
2014 CR-04 32 40 11 10 6 0 0 72 16 1327
2014 CR-05 33 41 7 10 8 0 0 74 18 317
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 33 14 9 7 1 0 69 16 1680
2017 CR-03 35 36 11 10 6 1 0 72 17 339
2017 CR-04 36 32 16 8 7 0 1 68 15 1102
2017 CR-05 35 35 9 10 9 1 0 70 20 230
2014 CR 36 34 13 9 7 1 0 71 16 2144
2014 CR-03 38 32 11 10 8 1 1 71 18 478
2014 CR-04 36 34 14 9 6 1 1 71 15 1327
2014 CR-05 33 34 15 9 8 1 0 68 17 317
2011 CR 36 34 13 10 7 1 1 70 17 2622
2011 CR-02 58 0 17 17 8 0 0 58 25 12
2011 CR-03 36 34 11 9 9 0 1 71 18 701
2011 CR-04 34 34 13 10 7 1 1 69 17 1494
2011 CR-05 40 31 14 9 5 0 1 72 14 398
2008 CR 36 33 11 10 9 1 0 70 19 2148
2008 CR-02 38 29 17 13 4 0 0 67 17 24
2008 CR-03 38 33 10 9 8 1 0 72 17 689
2008 CR-04 36 33 11 11 9 1 0 69 20 1110
2008 CR-05 33 34 14 9 9 0 1 68 18 308

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 31 14 7 7 2 1 71 14 1679
2017 CR-03 37 29 15 8 8 2 1 68 16 340
2017 CR-04 39 31 15 6 6 2 1 72 13 1100
2017 CR-05 36 35 12 9 7 1 0 72 16 230
2014 CR 38 31 13 9 6 2 1 71 15 2144
2014 CR-03 43 28 11 8 8 2 1 73 16 479
2014 CR-04 37 31 13 9 6 2 0 71 16 1326
2014 CR-05 36 33 13 6 7 3 2 73 13 317
2011 CR 39 32 12 7 7 2 0 73 14 2618
2011 CR-02 50 42 0 8 0 0 0 92 8 12
2011 CR-03 36 36 12 6 8 2 0 73 14 700
2011 CR-04 39 31 13 8 7 2 1 71 15 1492
2011 CR-05 45 32 9 7 5 2 0 78 12 397
2008 CR 41 29 11 8 8 3 0 72 16 2150
2008 CR-02 50 33 4 8 4 0 0 83 13 24
2008 CR-03 41 30 12 7 7 3 0 73 14 691
2008 CR-04 40 29 11 8 9 2 0 71 17 1110
2008 CR-05 40 28 12 7 9 3 1 71 17 308

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 31 12 10 7 1 1 71 17 1679
2017 CR-03 36 31 13 11 7 1 1 68 19 340
2017 CR-04 39 32 12 10 6 1 1 72 16 1101
2017 CR-05 40 30 9 9 11 1 0 71 20 229
2014 CR 37 32 11 11 8 1 0 70 19 2145
2014 CR-03 39 29 12 9 9 1 1 69 18 478
2014 CR-04 37 32 11 12 7 1 0 70 19 1328
2014 CR-05 31 39 11 10 8 0 0 71 19 317
2011 CR 37 32 12 10 8 1 0 70 18 2621
2011 CR-02 58 17 8 8 8 0 0 75 17 12
2011 CR-03 36 31 13 11 8 1 0 67 19 700
2011 CR-04 36 33 12 10 8 1 1 70 18 1494
2011 CR-05 42 32 8 11 6 0 0 75 16 398
2008 CR 39 31 9 10 9 1 0 71 19 2149
2008 CR-02 46 42 4 0 8 0 0 88 8 24
2008 CR-03 42 31 9 10 8 1 0 74 18 692
2008 CR-04 38 31 11 11 10 1 0 69 21 1109
2008 CR-05 38 33 7 10 10 1 1 72 21 307

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 77 13 4 1 2 0 2 93 3 1677
2017 CR-03 73 15 7 1 1 1 3 91 2 340
2017 CR-04 78 13 4 1 2 0 2 93 3 1099
2017 CR-05 77 14 1 1 4 0 2 94 5 229
2014 CR 75 14 4 1 3 0 3 91 4 2142
2014 CR-03 74 13 4 1 3 0 3 91 5 479
2014 CR-04 75 14 4 1 3 0 3 92 5 1326
2014 CR-05 75 15 4 1 3 0 2 92 4 316
2011 CR 76 11 4 2 3 0 4 91 5 2622
2011 CR-02 75 8 8 0 0 0 8 91 0 12
2011 CR-03 77 11 4 2 3 0 3 91 5 701
2011 CR-04 76 11 4 2 3 0 4 91 5 1494
2011 CR-05 75 10 4 2 3 0 6 91 5 398
2008 CR 80 8 4 1 2 0 5 93 4 2149
2008 CR-02 79 4 8 0 0 0 8 91 0 24
2008 CR-03 80 8 4 1 2 0 5 93 3 691
2008 CR-04 81 7 3 2 2 0 5 93 4 1109
2008 CR-05 75 9 3 1 3 1 8 92 4 308

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 23 9 5 6 5 8 77 13 1675
2017 CR-03 40 20 9 4 7 6 13 75 14 338
2017 CR-04 43 24 10 5 6 5 7 76 12 1099
2017 CR-05 49 23 8 5 5 6 3 80 11 229
2014 CR 40 22 11 6 8 5 8 71 17 2145
2014 CR-03 35 18 12 7 9 5 14 66 19 479
2014 CR-04 40 23 10 6 8 5 7 72 16 1327
2014 CR-05 47 21 11 6 8 3 4 74 15 317
2011 CR 40 25 10 7 9 3 6 71 18 2620
2011 CR-02 25 25 17 17 0 8 8 60 20 12
2011 CR-03 34 24 11 7 11 4 8 66 21 700
2011 CR-04 40 25 10 7 9 4 5 72 17 1494
2011 CR-05 47 26 8 7 6 2 4 77 14 397

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 28 9 7 6 1 0 78 13 1676
2017 CR-03 50 27 8 7 6 2 0 78 13 339
2017 CR-04 49 28 10 6 6 1 0 78 12 1099
2017 CR-05 50 28 6 7 6 1 0 79 14 229

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 27 13 5 6 1 0 76 11 1675
2017 CR-03 47 28 12 5 6 1 0 76 11 337
2017 CR-04 48 27 13 5 5 1 0 76 11 1099
2017 CR-05 47 28 12 6 7 1 0 76 12 230

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 28 12 6 7 0 0 75 13 1672
2017 CR-03 48 28 11 5 7 0 0 76 12 338
2017 CR-04 45 29 12 5 7 0 0 75 13 1095
2017 CR-05 46 24 13 9 8 0 0 71 16 230
2014 CR 44 29 11 7 8 0 0 73 15 2143
2014 CR-03 45 29 10 7 8 0 1 75 15 478
2014 CR-04 44 28 12 8 8 0 0 72 15 1326
2014 CR-05 40 32 12 5 9 1 0 73 15 317
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 42 6 9 11 5 4 71 22 79
2017 CR-04 22 39 9 9 4 13 4 74 16 23
2017 CR-05 27 45 6 8 12 0 2 73 21 49
2014 CR 19 40 16 16 6 0 2 60 23 98
2014 CR-04 22 35 16 16 8 0 3 58 25 37
2014 CR-05 16 46 16 16 4 0 2 63 20 55

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 34 16 10 7 4 1 66 18 1682
2017 CR-03 32 36 13 8 6 4 1 72 14 340
2017 CR-04 28 34 17 11 6 4 1 65 18 1102
2017 CR-05 30 29 13 11 11 6 0 63 23 231
2014 CR 25 35 15 12 8 4 0 63 21 2145
2014 CR-03 30 32 13 13 7 4 1 65 21 479
2014 CR-04 25 36 16 12 8 4 0 63 20 1327
2014 CR-05 21 36 16 12 12 3 0 59 25 317
2011 CR 27 31 19 10 8 4 1 60 20 2620
2011 CR-02 58 17 0 0 17 8 0 82 18 12
2011 CR-03 25 30 20 10 9 5 1 58 20 700
2011 CR-04 28 31 18 10 8 4 1 61 19 1493
2011 CR-05 26 32 19 10 8 5 1 61 19 398

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 32 18 12 9 2 0 60 22 1683
2017 CR-03 31 34 16 8 8 2 1 67 17 341
2017 CR-04 25 32 19 14 8 2 0 58 22 1102
2017 CR-05 23 32 14 13 15 3 0 57 29 231
2014 CR 22 33 17 15 11 2 0 57 26 2145
2014 CR-03 26 34 12 16 9 2 1 62 25 479
2014 CR-04 22 33 19 14 11 2 0 56 25 1327
2014 CR-05 16 34 19 15 15 2 0 51 31 317
2011 CR 24 33 18 11 11 2 0 59 23 2622
2011 CR-02 50 25 8 0 17 0 0 75 17 12
2011 CR-03 24 35 18 10 12 1 0 59 22 700
2011 CR-04 25 32 18 12 11 2 0 58 23 1495
2011 CR-05 22 33 17 14 12 2 0 57 26 398
2008 CR 29 33 16 11 9 2 0 64 20 2149
2008 CR-02 29 46 13 4 8 0 0 75 13 24
2008 CR-03 32 31 15 11 8 2 0 65 20 691
2008 CR-04 29 33 16 11 8 2 0 64 20 1109
2008 CR-05 25 35 15 12 10 3 0 61 23 309

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 31 19 15 10 4 1 53 27 1680
2017 CR-03 25 34 14 12 9 5 1 63 22 341
2017 CR-04 17 31 22 16 9 4 1 50 26 1101
2017 CR-05 19 31 14 17 15 4 0 52 34 229
2014 CR 16 30 20 17 12 4 1 49 30 2141
2014 CR-03 20 30 18 16 10 4 2 54 27 479
2014 CR-04 16 29 21 17 12 4 0 47 30 1323
2014 CR-05 12 32 19 19 14 4 0 46 35 317
2011 CR 16 34 20 15 9 5 0 53 26 2617
2011 CR-02 42 25 17 0 17 0 0 67 17 12
2011 CR-03 18 35 18 14 9 5 0 56 25 698
2011 CR-04 16 33 20 15 9 5 1 52 26 1492
2011 CR-05 10 36 19 18 11 5 0 49 30 398
2008 CR 16 34 17 16 10 6 0 54 28 2150
2008 CR-02 21 25 29 21 4 0 0 46 25 24
2008 CR-03 18 33 17 15 9 6 1 55 26 692
2008 CR-04 16 34 17 16 10 6 0 53 28 1108
2008 CR-05 13 36 17 18 13 3 0 51 32 309

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 25 19 14 14 6 0 50 30 1679
2017 CR-03 26 27 15 11 14 6 1 57 26 341
2017 CR-04 20 25 21 14 13 7 0 48 29 1098
2017 CR-05 20 26 15 15 19 5 0 49 36 231
2014 CR 17 25 19 16 17 7 0 45 35 2141
2014 CR-03 20 24 18 15 15 8 1 48 32 477
2014 CR-04 17 25 19 16 17 7 0 45 35 1326
2014 CR-05 13 26 19 17 20 6 0 41 39 316
2011 CR 17 28 19 15 13 9 0 49 31 2617
2011 CR-02 33 33 17 0 17 0 0 67 17 12
2011 CR-03 19 27 17 17 12 8 0 51 31 697
2011 CR-04 17 28 19 14 13 9 0 49 29 1493
2011 CR-05 11 29 19 18 15 9 0 44 36 398
2008 CR 18 27 18 14 13 10 0 50 30 2150
2008 CR-02 21 29 17 17 13 4 0 52 30 24
2008 CR-03 20 26 17 14 12 8 1 51 30 692
2008 CR-04 17 27 18 13 13 11 0 50 30 1109
2008 CR-05 18 28 15 16 16 7 0 49 35 308

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 31 18 18 14 2 0 49 33 1675
2017 CR-03 19 31 18 17 11 3 1 52 29 340
2017 CR-04 16 31 18 19 14 2 0 48 34 1097
2017 CR-05 17 29 15 18 21 1 0 46 39 229
2014 CR 14 31 15 20 16 2 0 47 37 2143
2014 CR-03 16 33 13 20 15 2 1 51 36 479
2014 CR-04 15 30 17 20 16 2 0 46 37 1326
2014 CR-05 11 31 14 23 18 3 0 44 42 316
2011 CR 15 33 17 19 14 2 0 49 34 2610
2011 CR-02 50 33 0 8 8 0 0 83 17 12
2011 CR-03 15 35 16 18 14 2 0 51 33 696
2011 CR-04 15 32 17 18 14 2 0 48 34 1487
2011 CR-05 13 33 17 23 14 1 1 46 37 398
2008 CR 17 37 12 19 12 2 0 56 32 2147
2008 CR-02 25 42 8 8 13 4 0 70 22 24
2008 CR-03 19 37 12 17 12 2 0 58 30 692
2008 CR-04 16 37 13 20 12 3 0 54 33 1109
2008 CR-05 17 37 11 20 14 1 0 54 34 305
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 39 19 11 5 1 0 64 16 1679
2017 CR-03 27 41 18 8 4 1 1 70 12 339
2017 CR-04 24 38 19 12 5 2 0 63 17 1101
2017 CR-05 24 39 17 12 6 1 0 64 18 230
2014 CR 24 37 18 10 6 3 0 64 17 2143
2014 CR-03 24 36 18 9 7 5 0 64 17 479
2014 CR-04 25 37 18 11 6 3 0 63 18 1326
2014 CR-05 23 40 20 7 8 3 0 64 15 316
2011 CR 27 41 17 8 5 2 0 70 13 2617
2011 CR-02 42 42 8 8 0 0 0 83 8 12
2011 CR-03 26 41 15 11 4 3 0 69 16 700
2011 CR-04 28 40 18 7 4 2 0 70 12 1490
2011 CR-05 24 46 16 8 5 1 1 71 13 398

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 41 16 5 3 3 1 76 8 1677
2017 CR-03 32 41 14 5 1 5 1 78 7 338
2017 CR-04 31 40 17 5 3 3 2 74 9 1100
2017 CR-05 35 45 11 3 2 4 0 83 5 230
2014 CR 34 36 16 5 3 4 1 75 8 2145
2014 CR-03 35 37 15 5 2 5 2 77 7 479
2014 CR-04 34 36 17 6 3 4 1 74 9 1327
2014 CR-05 34 37 14 5 3 6 1 76 9 317
2011 CR 34 37 16 6 2 3 2 75 8 2614
2011 CR-02 67 8 8 8 8 0 0 75 17 12
2011 CR-03 33 38 16 6 2 3 2 74 9 699
2011 CR-04 35 36 17 5 2 4 2 75 7 1488
2011 CR-05 35 39 12 7 2 4 2 78 9 398

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 39 10 8 6 2 1 75 14 1676
2017 CR-03 33 40 10 9 6 2 1 75 15 337
2017 CR-04 35 38 11 8 6 1 1 75 14 1100
2017 CR-05 36 42 7 6 7 2 1 80 13 230
2014 CR 37 37 10 7 5 3 1 76 13 2143
2014 CR-03 39 35 10 6 6 3 1 77 13 478
2014 CR-04 37 38 10 7 5 2 0 77 13 1326
2014 CR-05 36 36 11 9 6 3 0 74 15 317
2011 CR 40 34 10 7 6 3 1 77 13 2616
2011 CR-02 58 33 0 0 8 0 0 92 8 12
2011 CR-03 38 36 9 8 7 2 1 75 16 701
2011 CR-04 40 34 10 7 5 3 1 77 13 1489
2011 CR-05 41 34 12 6 5 3 0 77 11 397
2008 CR 38 35 9 8 6 3 1 76 15 2147
2008 CR-02 46 46 0 4 0 4 0 96 4 24
2008 CR-03 40 34 9 8 6 3 0 77 14 689
2008 CR-04 37 35 9 8 7 3 1 75 16 1108
2008 CR-05 34 39 10 8 4 5 0 77 13 309

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 34 19 8 7 3 1 65 16 1676
2017 CR-03 29 31 21 9 5 3 2 63 15 337
2017 CR-04 29 34 19 8 7 3 1 65 15 1100
2017 CR-05 27 38 16 7 9 3 1 67 17 230
2014 CR 24 34 19 10 7 5 1 62 18 2144
2014 CR-03 23 33 21 8 7 5 3 61 17 479
2014 CR-04 25 34 18 10 7 5 1 62 19 1326
2014 CR-05 22 35 19 9 8 7 0 61 18 317
2011 CR 22 33 21 10 7 5 3 59 18 2620
2011 CR-02 42 25 0 0 8 25 0 89 11 12
2011 CR-03 21 29 22 10 8 6 3 55 20 700
2011 CR-04 22 33 20 10 7 5 2 60 18 1493
2011 CR-05 21 37 23 9 7 3 2 60 16 398

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 28 17 11 12 7 1 56 25 1671
2017 CR-03 22 31 18 9 10 8 2 59 21 339
2017 CR-04 23 28 18 11 12 6 1 55 25 1094
2017 CR-05 26 29 12 13 14 6 0 58 29 229
2014 CR 19 27 16 15 15 7 1 51 32 2144
2014 CR-03 20 28 16 14 14 7 2 52 30 477
2014 CR-04 19 26 17 15 15 7 1 50 32 1328
2014 CR-05 16 30 16 14 15 8 2 51 32 317
2011 CR 21 27 16 13 13 8 2 53 29 2620
2011 CR-02 33 25 0 0 17 25 0 78 22 12
2011 CR-03 21 26 15 13 15 8 2 52 32 701
2011 CR-04 21 27 17 13 12 8 1 53 28 1492
2011 CR-05 21 30 17 13 11 7 2 55 27 398

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 18 8 2 2 1 7 87 4 1681
2017 CR-03 60 17 9 2 1 3 8 87 4 340
2017 CR-04 60 18 8 3 1 1 8 86 4 1101
2017 CR-05 67 18 6 1 3 2 4 90 4 231
2014 CR 60 17 9 3 2 1 8 85 5 2145
2014 CR-03 62 15 8 2 2 2 10 88 4 478
2014 CR-04 60 17 9 3 2 1 7 84 6 1328
2014 CR-05 59 20 8 3 2 1 6 85 6 317

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 18 6 2 1 2 3 90 3 1677
2017 CR-03 65 19 5 2 1 4 4 91 4 339
2017 CR-04 67 19 7 2 1 2 3 90 3 1100
2017 CR-05 69 17 4 1 2 4 2 92 4 229
2014 CR 65 18 7 2 2 3 3 88 4 2146
2014 CR-03 68 15 6 2 2 3 3 89 4 479
2014 CR-04 64 18 8 3 2 3 3 87 4 1328
2014 CR-05 67 18 6 2 3 3 2 89 5 317
2011 CR 68 18 7 1 2 2 3 90 3 2614
2011 CR-02 75 0 8 0 0 0 17 90 0 12
2011 CR-03 66 17 7 2 2 3 2 88 4 699
2011 CR-04 68 18 6 1 2 2 3 90 3 1488
2011 CR-05 68 20 7 1 2 1 3 91 2 398
2008 CR 70 17 6 2 1 2 2 91 4 2147
2008 CR-02 67 17 4 0 0 8 4 95 0 24
2008 CR-03 70 16 5 3 1 3 2 91 4 691
2008 CR-04 69 17 6 2 1 2 2 90 3 1107
2008 CR-05 70 16 5 3 1 2 3 91 4 308

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 32 15 12 12 3 1 59 25 1680
2017 CR-03 28 30 13 12 13 3 2 61 26 340
2017 CR-04 24 33 16 12 12 2 1 59 25 1100
2017 CR-05 24 34 16 13 11 3 0 60 24 231
2014 CR 21 30 16 15 14 3 1 53 30 2141
2014 CR-03 23 27 15 14 16 3 1 53 32 478
2014 CR-04 21 31 16 16 13 3 1 54 30 1324
2014 CR-05 17 32 17 15 15 3 1 51 32 317
2011 CR 28 31 15 12 11 1 1 61 24 2617
2011 CR-02 50 17 25 0 8 0 0 67 8 12
2011 CR-03 27 31 14 12 14 1 1 60 26 700
2011 CR-04 28 32 14 13 10 2 0 62 23 1490
2011 CR-05 29 29 17 14 9 1 1 59 24 398
2008 CR 26 32 16 13 12 1 0 58 26 2149
2008 CR-02 29 46 4 0 21 0 0 75 21 24
2008 CR-03 27 29 17 14 11 2 0 57 25 691
2008 CR-04 25 33 15 14 12 1 0 59 26 1109
2008 CR-05 25 35 14 13 12 1 0 60 26 308

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 18 16 17 28 3 6 33 49 1681
2017 CR-03 14 16 16 16 25 3 10 35 47 341
2017 CR-04 12 19 16 16 29 3 5 33 50 1101
2017 CR-05 14 18 16 21 25 2 3 34 49 231
2014 CR 9 15 15 17 35 3 6 26 57 2144
2014 CR-03 8 14 13 17 36 1 10 25 60 478
2014 CR-04 9 16 16 16 36 3 4 26 57 1327
2014 CR-05 10 17 14 21 31 3 5 29 56 317
2011 CR 11 20 15 18 31 2 4 32 51 2616
2011 CR-02 17 17 8 17 25 0 17 40 50 12
2011 CR-03 10 19 16 17 32 1 5 31 52 699
2011 CR-04 10 20 16 19 31 2 3 31 52 1491
2011 CR-05 13 23 15 16 28 2 3 38 47 397
2008 CR 13 25 15 18 23 2 3 41 44 2148
2008 CR-02 17 29 4 8 29 4 8 52 43 24
2008 CR-03 14 24 15 18 22 3 3 41 43 690
2008 CR-04 12 25 14 18 25 2 3 39 45 1110
2008 CR-05 12 29 18 19 21 1 2 41 40 307

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 37 20 9 8 5 0 60 18 1681
2017 CR-03 20 38 21 9 6 6 0 61 17 341
2017 CR-04 20 38 20 9 8 4 0 61 18 1101
2017 CR-05 21 33 21 12 9 3 0 57 21 230

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 34 16 5 4 3 1 74 9 1679
2017 CR-03 39 33 14 6 3 4 2 76 10 339
2017 CR-04 36 34 17 4 4 3 1 73 9 1100
2017 CR-05 38 33 17 5 4 3 0 73 9 231
2014 CR 40 34 15 4 3 4 1 77 7 2146
2014 CR-03 40 32 14 4 5 4 2 76 9 479
2014 CR-04 40 34 15 4 3 4 1 77 7 1328
2014 CR-05 38 36 15 3 2 5 1 79 5 317

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 38 14 5 4 2 0 77 9 1673
2017 CR-03 40 35 14 5 3 2 1 77 9 341
2017 CR-04 36 39 14 5 4 2 0 76 9 1092
2017 CR-05 40 40 12 2 4 3 0 82 6 231
2014 CR 37 37 14 6 3 3 0 76 9 2145
2014 CR-03 37 35 15 6 4 2 0 74 10 479
2014 CR-04 37 38 14 5 3 2 0 77 9 1327
2014 CR-05 35 37 13 6 3 5 1 77 10 317
2011 CR 32 36 18 6 5 3 1 70 12 2617
2011 CR-02 58 33 0 8 0 0 0 92 8 12
2011 CR-03 32 35 17 7 5 2 0 69 13 698
2011 CR-04 32 36 17 6 4 3 1 71 11 1492
2011 CR-05 33 33 20 5 6 2 1 68 11 398

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 37 9 5 4 0 0 82 9 1678
2017 CR-03 48 35 8 4 4 0 0 84 8 341
2017 CR-04 44 38 9 6 3 0 0 82 9 1097
2017 CR-05 44 39 8 4 5 0 0 83 9 231
2014 CR 44 36 11 5 3 0 0 81 9 2141
2014 CR-03 45 34 9 5 5 0 0 80 11 478
2014 CR-04 44 37 11 5 3 0 0 82 7 1324
2014 CR-05 41 36 12 7 4 0 0 77 11 317
2011 CR 43 37 10 5 4 0 0 81 9 2613
2011 CR-02 67 25 8 0 0 0 0 92 0 12
2011 CR-03 46 35 10 4 5 0 0 81 9 697
2011 CR-04 42 39 10 5 4 0 0 81 9 1490
2011 CR-05 43 37 11 5 5 0 0 80 9 397
2008 CR 42 37 9 7 5 0 0 79 12 2147
2008 CR-02 54 25 8 8 4 0 0 79 13 24
2008 CR-03 45 34 10 6 4 0 0 80 11 691
2008 CR-04 41 37 8 7 5 0 0 79 13 1109
2008 CR-05 36 41 8 8 5 1 0 78 14 306

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 33 15 10 6 1 0 69 16 1674
2017 CR-03 39 31 12 10 6 1 0 71 16 341
2017 CR-04 35 33 15 10 6 1 0 68 16 1094
2017 CR-05 34 34 14 10 7 1 0 69 17 230
2014 CR 31 33 17 10 8 1 0 65 18 2144
2014 CR-03 34 34 14 9 8 0 0 69 17 479
2014 CR-04 31 33 17 10 8 1 0 65 18 1326
2014 CR-05 26 33 20 9 10 1 0 60 20 317
2011 CR 33 35 17 8 6 1 0 69 15 2622
2011 CR-02 42 42 0 8 8 0 0 83 17 12
2011 CR-03 33 34 17 9 6 1 0 67 16 699
2011 CR-04 33 35 18 8 6 1 0 68 14 1496
2011 CR-05 31 39 13 9 7 1 0 71 16 398

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 35 15 9 6 0 0 70 15 1677
2017 CR-03 37 36 12 8 7 1 0 73 15 341
2017 CR-04 34 35 16 9 6 0 0 69 15 1096
2017 CR-05 34 37 15 7 6 0 0 71 14 231
2014 CR 31 35 15 11 7 0 0 66 19 2143
2014 CR-03 33 36 13 10 7 1 0 70 17 479
2014 CR-04 30 35 15 11 7 0 0 66 19 1325
2014 CR-05 26 34 18 12 9 0 0 61 21 317
2011 CR 32 38 15 9 6 0 0 70 15 2617
2011 CR-02 50 42 8 0 0 0 0 92 0 12
2011 CR-03 32 37 14 11 6 0 0 69 17 696
2011 CR-04 32 38 16 8 5 0 0 70 14 1495
2011 CR-05 30 39 15 10 5 1 0 70 15 397
2008 CR 37 36 12 9 6 0 0 73 15 2150
2008 CR-02 38 38 17 0 8 0 0 75 8 24
2008 CR-03 39 37 11 8 6 0 0 76 13 693
2008 CR-04 37 36 12 10 6 0 0 72 16 1110
2008 CR-05 34 36 16 10 4 0 0 70 14 307

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 25 17 11 9 4 1 62 21 1674
2017 CR-03 38 22 15 10 10 6 0 63 20 339
2017 CR-04 33 26 18 11 8 3 1 61 20 1096
2017 CR-05 34 25 13 13 10 4 0 62 25 230
2014 CR 32 24 15 12 12 4 0 59 25 2140
2014 CR-03 32 25 14 11 13 4 1 60 25 478
2014 CR-04 34 23 16 12 11 4 0 59 24 1323
2014 CR-05 27 23 15 15 13 6 0 54 30 317
2011 CR 34 25 14 11 11 4 0 62 23 2618
2011 CR-02 58 17 8 8 0 8 0 82 9 12
2011 CR-03 33 25 15 11 12 3 0 60 24 698
2011 CR-04 35 25 14 12 10 4 0 63 22 1493
2011 CR-05 34 26 15 9 11 5 1 63 22 398
2008 CR 34 25 15 11 10 5 1 63 22 2147
2008 CR-02 38 21 21 4 13 0 4 61 17 24
2008 CR-03 36 25 14 11 10 4 0 63 22 692
2008 CR-04 34 24 14 13 9 5 1 61 24 1109
2008 CR-05 35 27 15 8 8 6 1 67 18 306
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 27 39 34 1679
2017 CR-03 30 37 33 340
2017 CR-04 25 40 35 1099
2017 CR-05 31 37 32 231
2014 CR 25 40 35 2142
2014 CR-03 21 42 37 479
2014 CR-04 25 41 34 1324
2014 CR-05 26 35 39 317
2011 CR 26 40 34 2622
2011 CR-02 42 33 25 12
2011 CR-03 26 41 33 700
2011 CR-04 25 41 34 1496
2011 CR-05 29 36 35 397

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 33 25 26 4 3 10 450
2017 CR-03 47 18 22 2 5 5 102
2017 CR-04 27 26 28 4 3 12 274
2017 CR-05 32 30 22 6 3 7 71
2014 CR 26 26 27 5 9999 16 526
2014 CR-03 20 25 28 5 9999 23 101
2014 CR-04 27 28 26 5 9999 15 334
2014 CR-05 28 22 33 4 9999 14 82
2011 CR 24 32 30 2 9999 12 683
2011 CR-03 20 29 35 3 9999 13 182
2011 CR-04 22 33 33 2 9999 11 374
2011 CR-05 32 36 18 3 9999 11 114
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 21 79 1678
2017 CR-03 21 79 341
2017 CR-04 21 79 1099
2017 CR-05 16 84 230
2014 CR 23 77 2138
2014 CR-03 22 78 477
2014 CR-04 23 77 1323
2014 CR-05 23 77 316

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 51 343
2017 CR-03 54 71
2017 CR-04 50 233
2017 CR-05 53 36
2014 CR 56 491
2014 CR-03 56 107
2014 CR-04 57 307
2014 CR-05 53 72

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 68 343
2017 CR-03 72 71
2017 CR-04 66 233
2017 CR-05 69 36
2014 CR 62 491
2014 CR-03 65 107
2014 CR-04 61 307
2014 CR-05 58 72

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 2 343
2017 CR-04 2 233
2014 CR 2 491
2014 CR-04 2 307

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 343
2017 CR-03 0 71
2017 CR-04 0 233
2017 CR-05 0 36
2014 CR 2 491
2014 CR-05 0 72

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR 4 343
2017 CR-04 4 233
2014 CR 6 491
2014 CR-03 7 107
2014 CR-04 7 307

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 4 343
2017 CR-04 4 233
2014 CR 5 491
2014 CR-03 5 107
2014 CR-04 5 307

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 4 343
2017 CR-04 5 233
2017 CR-05 0 36
2014 CR 6 491
2014 CR-03 8 107
2014 CR-04 5 307
2014 CR-05 7 72

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 41 343
2017 CR-03 33 71
2017 CR-04 44 233
2017 CR-05 44 36
2014 CR 43 490
2014 CR-03 44 106
2014 CR-04 41 307
2014 CR-05 46 72

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 41 343
2017 CR-03 40 71
2017 CR-04 41 233
2017 CR-05 44 36
2014 CR 40 490
2014 CR-03 42 106
2014 CR-04 41 307
2014 CR-05 32 72

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 46 343
2017 CR-03 60 71
2017 CR-04 42 233
2017 CR-05 42 36
2014 CR 45 490
2014 CR-03 44 106
2014 CR-04 46 307
2014 CR-05 38 72

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 42 343
2017 CR-03 40 71
2017 CR-04 43 233
2017 CR-05 39 36
2014 CR 40 490
2014 CR-03 43 106
2014 CR-04 37 307
2014 CR-05 46 72

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 31 343
2017 CR-03 35 71
2017 CR-04 30 233
2017 CR-05 31 36
2014 CR 30 490
2014 CR-03 28 106
2014 CR-04 31 307
2014 CR-05 27 72

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 52 343
2017 CR-03 54 71
2017 CR-04 53 233
2017 CR-05 47 36
2014 CR 56 490
2014 CR-03 58 106
2014 CR-04 56 307
2014 CR-05 60 72

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 32 343
2017 CR-03 30 71
2017 CR-04 31 233
2017 CR-05 36 36
2014 CR 34 490
2014 CR-03 34 106
2014 CR-04 33 307
2014 CR-05 40 72

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 71
2014 CR 1 490
2014 CR-05 0 72

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR 8 343
2017 CR-04 10 233
2014 CR 11 490
2014 CR-03 16 106
2014 CR-04 10 307
2014 CR-05 8 72

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR 14 343
2017 CR-03 17 71
2017 CR-04 12 233
2017 CR-05 17 36
2014 CR 11 490
2014 CR-03 15 106
2014 CR-04 8 307
2014 CR-05 17 72

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 56 343
2017 CR-03 54 71
2017 CR-04 57 233
2017 CR-05 53 36
2014 CR 49 490
2014 CR-03 52 106
2014 CR-04 48 307
2014 CR-05 46 72

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 28 343
2017 CR-03 23 71
2017 CR-04 28 233
2017 CR-05 39 36
2014 CR 30 490
2014 CR-03 31 106
2014 CR-04 28 307
2014 CR-05 36 72

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 16 343
2017 CR-03 18 71
2017 CR-04 16 233
2017 CR-05 17 36
2014 CR 15 490
2014 CR-03 16 106
2014 CR-04 15 307
2014 CR-05 14 72

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 55 343
2017 CR-03 64 71
2017 CR-04 55 233
2017 CR-05 44 36
2014 CR 61 489
2014 CR-03 59 105
2014 CR-04 62 307
2014 CR-05 62 72

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CR 26 343
2017 CR-03 22 71
2017 CR-04 27 233
2017 CR-05 22 36
2014 CR 28 489
2014 CR-03 29 105
2014 CR-04 29 307
2014 CR-05 25 72

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR 9 343
2017 CR-03 7 71
2017 CR-04 11 233
2014 CR 13 489
2014 CR-03 14 105
2014 CR-04 12 307
2014 CR-05 14 72

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 35 343
2017 CR-03 35 71
2017 CR-04 35 233
2017 CR-05 39 36
2014 CR 27 489
2014 CR-03 34 105
2014 CR-04 26 307
2014 CR-05 18 72

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 13 343
2017 CR-03 8 71
2017 CR-04 15 233
2017 CR-05 14 36
2014 CR 14 489
2014 CR-03 14 105
2014 CR-04 14 307
2014 CR-05 11 72

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 15 343
2017 CR-03 13 71
2017 CR-04 16 233
2017 CR-05 14 36
2014 CR 13 489
2014 CR-03 16 105
2014 CR-04 11 307
2014 CR-05 14 72

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR 7 343
2017 CR-03 8 71
2017 CR-04 6 233
2014 CR 12 489
2014 CR-03 11 105
2014 CR-04 12 307
2014 CR-05 15 72

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 17 343
2017 CR-03 17 71
2017 CR-04 16 233
2017 CR-05 19 36
2014 CR 12 489
2014 CR-03 10 105
2014 CR-04 12 307
2014 CR-05 17 72

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 21 343
2017 CR-03 21 71
2017 CR-04 21 233
2017 CR-05 19 36
2014 CR 18 489
2014 CR-03 14 105
2014 CR-04 18 307
2014 CR-05 25 72

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 14 290
2017 CR-03 16 62
2017 CR-04 13 196
2017 CR-05 17 30
2014 CR 13 427
2014 CR-03 17 88
2014 CR-04 13 272
2014 CR-05 11 62

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 14 290
2017 CR-03 8 62
2017 CR-04 17 196
2014 CR 12 427
2014 CR-03 7 88
2014 CR-04 15 272
2014 CR-05 11 62

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR 11 290
2017 CR-03 10 62
2017 CR-04 9 196
2017 CR-05 23 30
2014 CR 9 427
2014 CR-03 10 88
2014 CR-04 10 272

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 9 290
2017 CR-03 13 62
2017 CR-04 8 196
2014 CR 9 427
2014 CR-03 10 88
2014 CR-04 8 272
2014 CR-05 8 62

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 14 290
2017 CR-03 19 62
2017 CR-04 15 196
2017 CR-05 0 30
2014 CR 14 427
2014 CR-03 15 88
2014 CR-04 14 272
2014 CR-05 13 62

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 22 290
2017 CR-03 21 62
2017 CR-04 21 196
2017 CR-05 27 30
2014 CR 15 427
2014 CR-03 12 88
2014 CR-04 15 272
2014 CR-05 19 62

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 17 290
2017 CR-03 12 62
2017 CR-04 19 196
2014 CR 11 427
2014 CR-03 7 88
2014 CR-04 11 272
2014 CR-05 13 62

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 8 290
2017 CR-03 8 62
2017 CR-04 8 196
2014 CR 7 427
2014 CR-03 8 88
2014 CR-04 5 272
2014 CR-05 11 62

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 14 290
2017 CR-03 8 62
2017 CR-04 15 196
2017 CR-05 17 30
2014 CR 12 427
2014 CR-03 13 88
2014 CR-04 13 272

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 23 290
2017 CR-03 28 62
2017 CR-04 21 196
2017 CR-05 30 30
2014 CR 20 427
2014 CR-03 18 88
2014 CR-04 20 272
2014 CR-05 24 62

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 9 290
2017 CR-03 8 62
2017 CR-04 9 196
2014 CR 8 427
2014 CR-03 8 88
2014 CR-04 8 272

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 37 290
2017 CR-03 39 62
2017 CR-04 36 196
2017 CR-05 37 30
2014 CR 39 427
2014 CR-03 43 88
2014 CR-04 37 272
2014 CR-05 47 62

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 62
2017 CR-05 0 30
2014 CR 1 427

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 52 290
2017 CR-03 45 62
2017 CR-04 54 196
2017 CR-05 50 30
2014 CR 54 427
2014 CR-03 53 88
2014 CR-04 53 272
2014 CR-05 59 62

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR 3 290

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 14 290
2017 CR-03 14 62
2017 CR-04 13 196
2017 CR-05 17 30
2014 CR 13 427
2014 CR-03 15 88
2014 CR-04 13 272
2014 CR-05 10 62

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 91 9 343
2017 CR-03 91 9 71
2017 CR-04 90 10 233
2017 CR-05 97 3 36

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 23 22 8 8 13 4 55 19 1679
2017 CR-03 26 25 19 7 7 12 3 60 17 341
2017 CR-04 22 23 23 9 8 13 4 54 19 1099
2017 CR-05 22 20 22 8 10 15 4 51 22 231
2014 CR 19 22 21 9 9 16 4 51 23 2144
2014 CR-03 22 22 20 9 9 14 5 53 22 479
2014 CR-04 19 22 21 9 9 17 4 51 22 1326
2014 CR-05 17 21 23 8 10 18 3 48 23 317

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 32 15 7 6 3 0 71 13 1673
2017 CR-03 41 32 11 7 4 4 0 76 12 339
2017 CR-04 35 32 16 7 6 3 1 70 13 1097
2017 CR-05 33 31 17 7 7 5 0 68 14 229
2014 CR 30 30 18 8 7 7 1 64 16 2142
2014 CR-03 30 28 19 7 8 7 1 63 17 478
2014 CR-04 31 30 17 8 6 7 1 66 15 1325
2014 CR-05 25 28 21 8 8 11 1 60 17 317
2011 CR 36 37 13 7 4 3 0 75 11 2616
2011 CR-02 50 50 0 0 0 0 0 100 0 12
2011 CR-03 36 35 12 7 5 3 0 74 13 699
2011 CR-04 35 37 13 7 4 3 0 76 11 1491
2011 CR-05 35 39 13 5 5 3 0 77 10 397
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 50 10 5 2 1 1 83 7 1682
2017 CR-03 31 48 10 5 2 1 1 82 8 341
2017 CR-04 30 51 10 4 2 1 1 83 7 1101
2017 CR-05 36 49 7 4 3 1 0 86 7 231
2014 CR 29 52 9 5 2 1 2 84 7 2143
2014 CR-03 27 52 10 4 2 1 4 83 7 479
2014 CR-04 30 51 10 5 2 1 1 83 7 1326
2014 CR-05 30 55 8 5 1 1 1 87 5 316
2011 CR 31 52 8 5 2 1 1 85 7 2618
2011 CR-02 33 42 0 8 0 8 8 90 10 12
2011 CR-03 30 52 7 7 2 1 0 84 9 697
2011 CR-04 30 53 9 5 2 1 1 84 7 1494
2011 CR-05 37 52 4 5 1 1 0 89 7 398
2008 CR 28 50 9 8 3 1 1 80 11 2153
2008 CR-02 33 50 4 13 0 0 0 83 13 24
2008 CR-03 26 48 10 10 4 1 1 75 15 692
2008 CR-04 27 51 9 7 3 2 1 80 11 1111
2008 CR-05 37 51 5 4 3 0 1 89 7 309

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 27 24 8 6 15 7 52 18 1679
2017 CR-03 14 29 24 9 4 14 6 54 16 341
2017 CR-04 13 26 24 9 6 15 7 50 19 1100
2017 CR-05 17 29 21 7 6 16 5 57 17 229
2014 CR 12 25 25 8 7 16 7 48 20 2142
2014 CR-03 14 27 21 9 7 14 9 52 21 478
2014 CR-04 13 23 26 9 6 16 7 47 19 1325
2014 CR-05 8 28 25 6 8 19 5 48 19 317
2011 CR 14 28 24 9 7 15 5 52 19 2620
2011 CR-02 33 17 0 17 0 25 8 75 25 12
2011 CR-03 14 29 21 8 7 15 6 54 19 697
2011 CR-04 14 26 26 9 6 16 4 50 19 1496
2011 CR-05 13 31 22 10 8 11 5 53 21 398

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 35 12 5 3 6 1 78 9 1679
2017 CR-03 36 33 14 6 3 7 1 75 10 341
2017 CR-04 38 35 12 5 3 6 1 79 8 1098
2017 CR-05 39 36 10 5 3 6 0 80 9 231
2014 CR 35 34 14 6 4 6 2 75 10 2145
2014 CR-03 33 32 13 7 5 6 3 72 14 479
2014 CR-04 36 33 14 5 4 6 1 75 10 1327
2014 CR-05 33 40 12 4 3 7 1 79 8 317
2011 CR 37 35 11 6 3 7 0 78 10 2618
2011 CR-02 33 33 8 17 0 8 0 73 18 12
2011 CR-03 34 37 11 8 3 8 0 77 12 697
2011 CR-04 35 35 12 6 4 7 1 77 11 1494
2011 CR-05 47 32 9 5 2 5 0 84 7 398
2008 CR 36 35 12 5 3 7 1 78 9 2149
2008 CR-02 50 33 4 8 4 0 0 83 13 24
2008 CR-03 37 32 13 6 3 8 1 75 11 692
2008 CR-04 35 37 12 4 3 8 1 78 8 1109
2008 CR-05 39 37 10 6 3 4 1 81 9 307

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 35 14 5 4 7 1 75 10 1673
2017 CR-03 34 35 16 3 3 8 1 75 7 341
2017 CR-04 34 35 14 5 4 7 1 74 10 1093
2017 CR-05 36 38 8 6 5 8 0 80 12 230
2014 CR 31 33 16 7 4 8 2 71 12 2138
2014 CR-03 32 31 13 7 5 8 4 72 13 478
2014 CR-04 31 34 17 7 3 8 2 71 11 1323
2014 CR-05 29 35 17 7 4 6 1 69 12 316
2011 CR 33 36 12 6 3 8 1 76 10 2619
2011 CR-02 42 42 8 0 0 8 0 91 0 12
2011 CR-03 32 37 11 6 4 9 0 76 11 697
2011 CR-04 33 36 13 5 3 9 1 76 10 1495
2011 CR-05 37 34 12 8 3 7 0 76 11 398
2008 CR 38 34 12 6 3 6 1 77 10 2150
2008 CR-02 42 42 8 0 4 0 4 87 4 24
2008 CR-03 40 31 13 8 3 5 1 75 11 692
2008 CR-04 37 36 11 5 3 6 0 79 9 1110
2008 CR-05 37 34 11 7 4 6 1 76 12 308
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 8 92 1677
2017 CR-03 9 91 340
2017 CR-04 7 93 1098
2017 CR-05 6 94 230
2014 CR 9 91 2140
2014 CR-03 10 90 477
2014 CR-04 9 91 1325
2014 CR-05 8 92 316

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 43 126
2017 CR-03 51 30
2017 CR-04 40 80
2017 CR-05 43 14
2014 CR 45 191
2014 CR-03 45 47
2014 CR-04 47 116
2014 CR-05 40 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 77 126
2017 CR-03 68 30
2017 CR-04 79 80
2017 CR-05 86 14
2014 CR 79 191
2014 CR-03 77 47
2014 CR-04 77 116
2014 CR-05 88 25

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 30
2017 CR-05 0 14
2014 CR 3 191
2014 CR-03 0 47

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 126
2017 CR-03 0 30
2017 CR-04 0 80
2017 CR-05 0 14
2014 CR 0 191
2014 CR-03 0 47
2014 CR-04 0 116
2014 CR-05 0 25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR 12 126
2017 CR-03 16 30
2017 CR-04 10 80
2014 CR 9 191
2014 CR-03 13 47
2014 CR-04 9 116
2014 CR-05 0 25

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 11 126
2017 CR-04 14 80
2014 CR 5 191
2014 CR-04 4 116

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 9 126
2017 CR-04 9 80
2017 CR-05 0 14
2014 CR 9 191
2014 CR-03 11 47
2014 CR-04 9 116

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 CR 12 126
2017 CR-03 16 30
2017 CR-04 11 80
2014 CR 12 191
2014 CR-03 15 47
2014 CR-04 10 117

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 CR 12 126
2017 CR-04 12 80
2014 CR 8 191
2014 CR-04 10 117

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 CR 7 126
2017 CR-04 7 80
2014 CR 7 191
2014 CR-03 13 47
2014 CR-04 5 117
2014 CR-05 0 24

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 CR 5 126
2017 CR-04 7 80
2017 CR-05 0 14
2014 CR 3 191
2014 CR-05 0 24

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 CR 31 126
2017 CR-03 16 30
2017 CR-04 37 80
2014 CR 21 191
2014 CR-03 19 47
2014 CR-04 21 117

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 CR 29 126
2017 CR-03 29 30
2017 CR-04 31 80
2014 CR 16 191
2014 CR-03 17 47
2014 CR-04 14 117
2014 CR-05 25 24

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 30
2014 CR-03 0 47

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 30
2017 CR-05 0 14

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 CR 9 126
2017 CR-04 10 80
2017 CR-05 0 14
2014 CR 5 191
2014 CR-04 4 117

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 CR 13 126
2017 CR-03 16 30
2017 CR-04 11 80
2014 CR 16 191
2014 CR-03 17 47
2014 CR-04 12 117
2014 CR-05 33 24

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 30
2017 CR-05 0 14

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 CR 30 126
2017 CR-03 42 30
2017 CR-04 27 80
2014 CR 20 191
2014 CR-03 28 47
2014 CR-04 21 117

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 80
2017 CR-05 0 14
2014 CR-05 0 24

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 21 126
2017 CR-04 25 80
2014 CR 44 191
2014 CR-03 40 47
2014 CR-04 46 117
2014 CR-05 42 24

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 40 126
2017 CR-03 42 30
2017 CR-04 40 80
2017 CR-05 36 14
2014 CR 40 192
2014 CR-03 45 47
2014 CR-04 36 117
2014 CR-05 44 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 CR 24 126
2017 CR-03 26 30
2017 CR-04 25 80
2014 CR 20 192
2014 CR-03 25 47
2014 CR-04 20 117

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR 7 126
2017 CR-04 7 80
2017 CR-05 0 14
2014 CR 8 192
2014 CR-03 11 47
2014 CR-04 8 117

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 34 126
2017 CR-03 35 30
2017 CR-04 37 80
2014 CR 31 192
2014 CR-03 43 47
2014 CR-04 26 117
2014 CR-05 32 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 9 126
2017 CR-04 12 80
2017 CR-05 0 14
2014 CR 6 192
2014 CR-03 11 47
2014 CR-04 5 117

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 17 126
2017 CR-03 19 30
2017 CR-04 16 80
2014 CR 12 192
2014 CR-03 21 47
2014 CR-04 10 117

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR 8 126
2017 CR-04 6 80
2014 CR 9 192
2014 CR-04 9 117

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 CR 13 126
2017 CR-04 14 80
2014 CR 14 192
2014 CR-03 15 47
2014 CR-04 14 117

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 34 126
2017 CR-03 36 30
2017 CR-04 31 80
2017 CR-05 50 14
2014 CR 33 192
2014 CR-03 19 47
2014 CR-04 39 117
2014 CR-05 32 25

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 10 104
2017 CR-04 9 67
2014 CR 7 169
2014 CR-04 6 106

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 18 104
2017 CR-04 19 67
2014 CR 8 169
2014 CR-04 9 106

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR 9 104
2017 CR-04 9 67
2017 CR-05 0 12
2014 CR 4 169
2014 CR-04 5 106
2014 CR-05 0 24

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 9 104
2017 CR-04 10 67
2017 CR-05 0 12
2014 CR 5 169

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 14 104
2017 CR-03 0 24
2017 CR-04 19 67
2014 CR 14 169
2014 CR-04 12 106
2014 CR-05 29 24

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 12 104
2017 CR-04 13 67
2017 CR-05 0 12
2014 CR 7 169
2014 CR-04 7 106

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 6 104
2017 CR-03 0 24
2014 CR 7 169
2014 CR-03 14 37

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 14 104
2017 CR-04 15 67
2014 CR 11 169
2014 CR-03 16 37
2014 CR-04 9 106

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 26 104
2017 CR-03 27 24
2017 CR-04 25 67
2014 CR 24 169
2014 CR-03 22 37
2014 CR-04 24 106
2014 CR-05 25 24

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 9 104
2017 CR-04 9 67
2014 CR 5 169
2014 CR-04 6 106

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 33 104
2017 CR-03 35 24
2017 CR-04 30 67
2017 CR-05 42 12
2014 CR 41 169
2014 CR-03 49 37
2014 CR-04 37 106
2014 CR-05 46 24

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 12
2014 CR 0 169
2014 CR-03 0 37
2014 CR-04 0 106
2014 CR-05 0 24

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 61 104
2017 CR-03 65 24
2017 CR-04 60 67
2017 CR-05 50 12
2014 CR 62 169
2014 CR-03 70 37
2014 CR-04 61 106
2014 CR-05 50 24

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 15 104
2017 CR-04 16 67
2014 CR 16 169
2014 CR-04 19 106

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 86 14 127
2017 CR-03 88 12 30
2017 CR-04 85 15 81
2017 CR-05 86 14 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 23 24 3 3 19 5 61 8 1677
2017 CR-03 26 24 24 3 4 14 5 63 8 341
2017 CR-04 22 23 25 3 3 19 5 59 8 1099
2017 CR-05 25 22 19 1 3 24 5 67 6 228
2014 CR 19 21 22 4 4 22 6 57 11 2142
2014 CR-03 22 20 22 4 5 19 7 57 13 478
2014 CR-04 19 22 23 3 4 23 6 58 10 1325
2014 CR-05 17 23 22 5 3 25 6 57 12 317

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 32 18 3 3 7 1 74 7 1677
2017 CR-03 40 31 17 3 3 5 1 76 6 341
2017 CR-04 34 32 19 4 3 7 1 73 7 1097
2017 CR-05 36 35 16 1 3 9 0 78 5 230
2014 CR 31 30 19 4 3 11 2 70 9 2140
2014 CR-03 33 28 17 5 5 10 2 70 11 476
2014 CR-04 32 30 19 4 3 11 2 71 8 1325
2014 CR-05 24 31 19 4 3 16 2 67 9 317
2011 CR 40 34 13 4 2 6 0 80 7 2617
2011 CR-02 58 33 0 8 0 0 0 92 8 12
2011 CR-03 40 34 11 4 3 6 0 80 8 698
2011 CR-04 40 35 14 4 2 5 0 80 6 1494
2011 CR-05 42 33 12 6 2 6 1 80 8 396
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 23 19 14 19 0 1 47 33 1673
2017 CR-03 21 24 18 15 20 0 2 46 35 339
2017 CR-04 24 24 20 12 19 0 1 49 32 1096
2017 CR-05 19 22 20 19 18 1 1 41 38 229

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 28 22 12 8 0 2 57 20 1674
2017 CR-03 37 28 17 10 5 0 3 67 15 339
2017 CR-04 28 28 22 13 8 0 1 56 21 1097
2017 CR-05 23 26 27 13 10 0 0 49 24 229

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 29 18 7 3 1 3 70 11 1665
2017 CR-03 46 23 13 7 2 2 6 76 10 339
2017 CR-04 38 30 18 7 3 0 3 71 10 1091
2017 CR-05 27 30 25 9 7 0 1 58 16 229

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 24 19 12 14 1 4 53 27 1675
2017 CR-03 32 24 17 10 11 1 4 59 23 339
2017 CR-04 25 25 19 13 14 1 4 52 28 1097
2017 CR-05 23 24 20 15 16 1 1 48 31 230

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 15 6 2 1 1 20 88 4 1659
2017 CR-03 56 11 4 2 1 1 26 91 4 337
2017 CR-04 55 16 6 2 1 0 19 89 4 1088
2017 CR-05 50 19 8 4 2 1 15 83 7 225

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 28 16 7 4 0 2 72 11 1671
2017 CR-03 47 23 15 8 4 1 3 72 12 338
2017 CR-04 44 29 16 7 4 0 2 74 10 1095
2017 CR-05 37 29 20 8 4 0 1 67 13 229

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 29 18 10 4 1 2 68 14 1667
2017 CR-03 41 29 19 5 4 1 2 72 9 336
2017 CR-04 36 30 17 11 4 1 2 67 15 1093
2017 CR-05 34 30 19 11 5 0 1 65 16 229

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 31 18 10 6 0 2 65 16 1667
2017 CR-03 36 32 14 8 4 1 4 72 13 335
2017 CR-04 32 31 18 11 5 0 2 65 17 1095
2017 CR-05 27 28 24 10 9 0 2 57 19 228

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 27 17 10 6 0 2 67 16 1668
2017 CR-03 40 29 16 7 4 1 4 72 11 336
2017 CR-04 38 27 17 10 6 0 2 66 17 1095
2017 CR-05 35 24 22 12 6 1 1 59 19 228

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 29 17 8 4 1 2 70 12 1661
2017 CR-03 42 31 15 5 2 1 4 77 7 336
2017 CR-04 40 29 17 8 4 1 2 70 13 1090
2017 CR-05 32 26 22 11 8 1 0 59 19 226

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 23 12 5 2 0 3 81 7 1674
2017 CR-03 55 25 9 4 2 1 3 84 7 340
2017 CR-04 55 23 13 5 2 0 3 80 7 1095
2017 CR-05 59 17 13 5 2 0 3 79 7 230

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 69 15 5 4 3 0 3 87 7 1675
2017 CR-03 67 14 7 5 3 1 4 84 8 340
2017 CR-04 70 15 5 4 3 0 3 88 7 1095
2017 CR-05 67 19 3 5 3 1 3 89 8 231

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 28 9 6 4 0 2 81 9 1671
2017 CR-03 53 26 10 6 3 1 2 80 10 338
2017 CR-04 51 28 9 5 4 0 3 81 9 1093
2017 CR-05 51 30 8 6 4 0 2 82 10 231

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 22 8 6 5 0 2 81 11 1674
2017 CR-03 58 19 6 9 4 0 3 79 14 339
2017 CR-04 57 22 8 5 5 0 2 81 10 1096
2017 CR-05 57 21 9 6 5 0 0 79 12 230

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 7 2 1 1 0 35 94 2 1671
2017 CR-03 56 5 2 1 0 0 35 95 2 339
2017 CR-04 54 7 2 1 1 0 36 95 2 1092
2017 CR-05 58 10 3 1 1 0 27 93 3 231

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 65 16 6 2 1 0 9 89 4 1658
2017 CR-03 63 17 6 2 1 0 10 90 4 337
2017 CR-04 64 17 6 2 1 0 9 89 4 1084
2017 CR-05 69 16 7 2 0 0 7 91 2 228

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 68 14 6 3 3 1 6 88 6 1675
2017 CR-03 66 12 7 3 5 1 6 84 9 339
2017 CR-04 68 15 6 3 3 0 5 88 5 1096
2017 CR-05 72 15 5 2 0 0 6 92 2 231

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 28 10 4 2 0 4 84 6 1671
2017 CR-03 51 27 11 5 2 0 4 81 7 339
2017 CR-04 53 28 10 3 2 0 4 84 6 1093
2017 CR-05 54 30 7 3 2 0 3 87 5 230

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 33 33 10 5 0 1 52 15 1681
2017 CR-03 18 35 32 8 6 0 1 54 14 341
2017 CR-04 19 32 33 10 5 0 1 52 14 1101
2017 CR-05 20 32 29 11 7 0 1 52 18 230

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 17 36 24 13 0 1 37 27 1665
2017 CR-03 11 13 35 25 14 0 1 40 25 333
2017 CR-04 9 18 36 24 13 0 1 37 27 1092
2017 CR-05 12 19 34 23 11 0 0 35 31 231

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 36 19 8 7 5 1 64 16 1670
2017 CR-03 27 35 15 10 8 5 1 65 19 338
2017 CR-04 25 35 20 8 7 5 1 63 16 1095
2017 CR-05 23 41 18 9 4 4 0 68 13 228

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 35 18 12 9 2 1 59 22 1678
2017 CR-03 24 36 15 10 11 3 0 62 22 340
2017 CR-04 23 35 20 12 8 2 1 59 21 1100
2017 CR-05 24 32 18 12 10 3 1 58 23 229
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 19 81 1670
2017 CR-03 21 79 337
2017 CR-04 18 82 1095
2017 CR-05 21 79 229
2014 CR 19 81 2140
2014 CR-03 19 81 478
2014 CR-04 20 80 1323
2014 CR-05 19 81 317

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 79 21 312
2017 CR-03 85 15 70
2017 CR-04 78 22 194
2017 CR-05 81 19 46
2014 CR 80 20 412
2014 CR-03 83 17 91
2014 CR-04 78 22 258
2014 CR-05 81 19 59

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 37 7 8 6 0 1 79 14 246
2017 CR-03 37 43 5 8 5 0 2 81 14 58
2017 CR-04 42 36 7 9 5 0 1 79 15 151
2017 CR-05 45 31 11 5 8 0 0 76 13 37
2014 CR 49 34 5 7 5 0 1 83 12 328
2014 CR-03 40 38 8 7 7 0 1 79 13 75
2014 CR-04 49 34 5 6 5 0 1 84 11 202
2014 CR-05 62 25 2 8 2 0 0 87 10 48
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 21 16 10 12 2 1 39 61 1677
2017 CR-03 38 21 15 10 13 3 1 40 60 340
2017 CR-04 38 21 15 10 12 2 1 39 61 1096
2017 CR-05 36 20 16 14 12 2 0 37 63 232

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 22 983
2017 CR-03 20 192
2017 CR-04 23 642
2017 CR-05 23 144

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 24 983
2017 CR-03 22 192
2017 CR-04 24 642
2017 CR-05 29 144

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 20 983
2017 CR-03 20 192
2017 CR-04 19 642
2017 CR-05 21 144

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 28 983
2017 CR-03 28 192
2017 CR-04 26 642
2017 CR-05 40 144

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 6 983
2017 CR-03 6 192
2017 CR-04 6 642
2017 CR-05 3 144

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 52 983
2017 CR-03 56 192
2017 CR-04 51 642
2017 CR-05 48 144

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 8 46 16 11 4 15 956
2017 CR-03 8 45 16 10 5 16 187
2017 CR-04 7 48 15 11 3 15 624
2017 CR-05 11 40 22 9 4 15 140

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 21 17 15 22 2 10 39 42 991
2017 CR-03 15 26 10 15 20 2 11 48 40 198
2017 CR-04 14 18 18 14 23 2 11 37 42 644
2017 CR-05 10 22 20 17 20 2 9 36 42 144

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 9 12 16 48 2 9 14 72 990
2017 CR-03 4 9 9 18 47 2 10 15 74 198
2017 CR-04 3 10 13 16 47 1 9 15 70 643
2017 CR-05 3 7 12 15 55 2 6 11 77 144
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