2017 Public Service Employee Survey Results for Department of National Defence by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 44 4 24 3 0 0 69 26 31
2017 CO-03 25 42 0 25 8 0 0 67 33 12
2014 CO 15 54 2 25 4 0 0 68 30 32
2014 CO-02 23 38 8 31 0 0 0 62 31 13
2011 CO 26 53 12 9 0 0 0 79 9 34
2011 CO-02 11 61 17 11 0 0 0 72 11 18

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 74 14 0 7 4 0 0 89 11 31
2017 CO-03 83 17 0 0 0 0 0 100 0 12
2014 CO 43 36 13 2 0 2 4 84 2 32
2014 CO-02 54 31 0 8 0 8 0 92 8 13
2011 CO 65 29 0 6 0 0 0 94 6 34
2011 CO-02 72 28 0 0 0 0 0 100 0 18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 88 4 3 3 3 0 0 92 5 31
2017 CO-03 83 0 8 8 0 0 0 83 8 12
2014 CO 58 21 8 4 4 0 4 83 9 32
2014 CO-02 46 15 8 15 15 0 0 62 31 13
2011 CO 65 15 3 18 0 0 0 79 18 34
2011 CO-02 56 11 6 28 0 0 0 67 28 18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 34 3 11 4 0 0 82 15 31
2017 CO-03 33 50 0 17 0 0 0 83 17 12
2014 CO 38 32 11 8 11 0 0 70 19 32
2014 CO-02 31 38 8 15 8 0 0 69 23 13
2011 CO 29 50 9 9 3 0 0 79 12 34
2011 CO-02 17 50 11 17 6 0 0 67 22 18

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 21 49 3 18 10 0 0 70 27 31
2017 CO-03 8 58 8 8 17 0 0 67 25 12
2014 CO 17 34 11 15 23 0 0 51 38 32
2014 CO-02 0 23 8 15 54 0 0 23 69 13
2011 CO 15 41 24 15 3 0 3 58 18 34
2011 CO-02 22 33 33 6 6 0 0 56 11 18

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 38 41 9 5 7 0 0 79 12 31
2017 CO-03 50 33 0 8 8 0 0 83 17 12
2014 CO 46 41 6 6 0 0 0 87 6 32
2014 CO-02 62 23 8 8 0 0 0 85 8 13
2011 CO 38 47 12 3 0 0 0 85 3 34
2011 CO-02 28 56 11 6 0 0 0 83 6 18

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 54 34 3 5 4 0 0 88 10 31
2017 CO-03 50 33 0 17 0 0 0 83 17 12
2014 CO 53 32 7 9 0 0 0 85 9 32
2014 CO-02 54 31 15 0 0 0 0 85 0 13
2011 CO 41 50 9 0 0 0 0 91 0 34
2011 CO-02 39 50 11 0 0 0 0 89 0 18

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 51 47 0 3 0 0 0 97 3 31
2017 CO-03 67 33 0 0 0 0 0 100 0 12
2014 CO 53 32 8 6 0 0 0 85 6 32
2014 CO-02 38 23 31 8 0 0 0 62 8 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 54 20 10 16 0 0 0 74 16 31
2017 CO-03 42 42 8 8 0 0 0 83 8 12
2014 CO 25 42 17 11 4 0 0 68 15 32
2014 CO-02 23 31 15 15 15 0 0 54 31 13
2011 CO 44 26 18 9 3 0 0 71 12 34
2011 CO-02 33 33 22 11 0 0 0 67 11 18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 40 33 5 10 7 3 3 77 18 30
2017 CO-03 27 45 0 9 9 0 9 80 20 11
2014 CO 30 23 2 26 15 0 4 55 43 32
2014 CO-02 23 23 8 15 31 0 0 46 46 13
2011 CO 15 35 18 12 15 0 6 53 28 34
2011 CO-02 17 28 22 11 17 0 6 47 29 18

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 33 41 10 14 3 0 0 74 17 31
2017 CO-03 33 33 8 17 8 0 0 67 25 12
2014 CO 23 39 17 15 6 0 0 62 21 32
2014 CO-02 8 46 15 23 8 0 0 54 31 13
2011 CO 38 50 6 6 0 0 0 88 6 34
2011 CO-02 39 56 6 0 0 0 0 94 0 18

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 15 25 16 17 0 0 43 33 31
2017 CO-03 25 25 17 8 25 0 0 50 33 12
2014 CO 15 28 25 28 4 0 0 42 32 32
2014 CO-02 15 23 31 31 0 0 0 38 31 13
2011 CO 24 35 21 18 3 0 0 59 21 34
2011 CO-02 17 39 11 28 6 0 0 56 33 18

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 41 21 10 10 0 0 59 19 31
2017 CO-03 25 50 8 0 17 0 0 75 17 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 30 41 7 19 3 0 0 71 22 31
2017 CO-03 33 42 0 17 8 0 0 75 25 12
2014 CO 23 51 13 9 4 0 0 74 13 32
2014 CO-02 15 46 15 8 15 0 0 62 23 13
2011 CO 38 47 15 0 0 0 0 85 0 34
2011 CO-02 33 56 11 0 0 0 0 89 0 18

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 30 25 24 14 7 0 0 55 21 31
2017 CO-03 33 25 25 8 8 0 0 58 17 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 59 21 5 14 0 0 0 80 14 30
2017 CO-03 36 45 0 18 0 0 0 82 18 11
2014 CO 60 27 8 4 0 0 0 87 4 32
2014 CO-02 38 46 15 0 0 0 0 85 0 13
2011 CO 56 35 9 0 0 0 0 91 0 34
2011 CO-02 50 39 11 0 0 0 0 89 0 18

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 34 5 22 7 0 0 66 29 30
2017 CO-03 27 45 9 9 9 0 0 73 18 11
2014 CO 10 58 12 15 4 0 0 68 20 32
2014 CO-02 15 15 38 15 15 0 0 31 31 13
2011 CO 35 38 15 12 0 0 0 74 12 34
2011 CO-02 28 39 17 17 0 0 0 67 17 18

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 34 29 10 22 3 3 0 65 25 30
2017 CO-03 36 27 9 18 9 0 0 64 27 11
2014 CO 17 54 12 13 4 0 0 71 17 32
2014 CO-02 8 15 38 23 15 0 0 23 38 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 38 29 14 10 5 0 3 69 16 30
2017 CO-03 27 18 18 9 18 0 9 50 30 11
2014 CO 17 26 21 23 13 0 0 43 36 32
2014 CO-02 23 23 15 23 15 0 0 46 38 13
2011 CO 32 35 18 12 3 0 0 68 15 34
2011 CO-02 22 44 17 11 6 0 0 67 17 18

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 27 5 10 10 0 0 76 20 30
2017 CO-03 45 27 0 9 18 0 0 73 27 11
2014 CO 34 47 8 9 2 0 0 81 11 32
2014 CO-02 31 46 15 0 8 0 0 77 8 13
2011 CO 38 50 9 3 0 0 0 88 3 34
2011 CO-02 33 56 11 0 0 0 0 89 0 18

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 37 37 11 7 7 0 0 74 14 31
2017 CO-03 42 33 8 8 8 0 0 75 17 12
2014 CO 28 34 23 4 6 0 4 65 11 32
2014 CO-02 8 31 23 15 23 0 0 38 38 13
2011 CO 35 29 24 12 0 0 0 65 12 34
2011 CO-02 17 33 33 17 0 0 0 50 17 18

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 16 26 37 10 11 0 0 21 42 31
2017 CO-03 8 25 42 17 8 0 0 25 33 12
2014 CO 27 43 27 0 0 2 0 0 72 32
2014 CO-02 46 15 31 0 0 8 0 0 67 13
2011 CO 6 35 38 12 6 0 3 18 42 34
2011 CO-02 0 28 50 17 0 0 6 18 29 18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 30 18 25 19 0 0 44 39 31
2017 CO-03 0 17 33 33 17 0 0 50 17 12
2014 CO 28 35 22 11 0 2 2 11 66 31
2014 CO-02 17 17 42 17 0 0 8 18 36 12
2011 CO 9 18 29 24 15 0 6 41 28 34
2011 CO-02 0 6 33 39 11 0 11 56 6 18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 37 20 34 3 6 0 0 8 57 31
2017 CO-03 25 25 42 0 8 0 0 8 50 12
2014 CO 37 37 26 0 0 0 0 0 74 31
2014 CO-02 33 50 17 0 0 0 0 0 83 12
2011 CO 26 24 32 6 9 0 3 15 52 34
2011 CO-02 22 17 44 11 0 0 6 12 41 18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 10 50 24 8 0 0 32 18 31
2017 CO-03 25 0 42 25 8 0 0 33 25 12
2014 CO 17 42 24 17 0 0 0 17 59 32
2014 CO-02 23 38 38 0 0 0 0 0 62 13
2011 CO 9 29 29 24 6 0 3 30 39 34
2011 CO-02 0 28 39 28 0 0 6 29 29 18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 16 16 34 26 6 0 3 33 33 31
2017 CO-03 8 25 42 17 0 0 8 18 36 12
2014 CO 47 39 6 9 0 0 0 9 85 32
2014 CO-02 38 46 15 0 0 0 0 0 85 13
2011 CO 21 24 26 21 6 0 3 27 45 34
2011 CO-02 11 17 39 28 0 0 6 29 29 18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 11 39 27 14 0 0 41 20 31
2017 CO-03 0 0 42 42 17 0 0 58 0 12
2014 CO 15 22 24 29 6 0 4 37 38 31
2014 CO-02 8 25 33 17 17 0 0 33 33 12
2011 CO 0 15 32 32 15 0 6 50 16 34
2011 CO-02 0 0 39 33 17 0 11 56 0 18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 33 24 31 10 3 0 0 13 56 31
2017 CO-03 25 42 17 8 8 0 0 17 67 12
2014 CO 38 36 19 7 0 0 0 7 74 32
2014 CO-02 38 46 15 0 0 0 0 0 85 13
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 80 8 3 3 3 0 4 92 6 31
2017 CO-03 58 25 8 8 0 0 0 83 8 12
2014 CO 64 9 8 6 4 0 9 79 11 32
2014 CO-02 69 0 8 8 15 0 0 69 23 13
2011 CO 62 18 9 6 3 0 3 82 9 34
2011 CO-02 56 22 6 11 6 0 0 78 17 18

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 23 31 24 3 17 0 3 56 20 31
2017 CO-03 25 25 17 8 17 0 8 55 27 12
2014 CO 25 36 13 13 11 2 0 63 24 32
2014 CO-02 23 23 31 23 0 0 0 46 23 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 49 33 7 7 0 4 0 85 7 31
2017 CO-03 25 58 8 8 0 0 0 83 8 12
2014 CO 27 40 19 9 4 0 0 68 13 32
2014 CO-02 31 46 23 0 0 0 0 77 0 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 34 11 18 4 4 0 65 24 31
2017 CO-03 25 50 17 8 0 0 0 75 8 12
2014 CO 19 46 27 3 4 0 0 66 7 32
2014 CO-02 23 46 31 0 0 0 0 69 0 13
2011 CO 44 35 6 12 3 0 0 79 15 34
2011 CO-02 61 33 6 0 0 0 0 94 0 18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 16 3 17 25 10 0 50 47 30
2017 CO-03 25 33 8 25 8 0 0 58 33 12
2014 CO 21 36 21 13 6 2 0 58 20 32
2014 CO-02 15 38 31 8 8 0 0 54 15 13
2011 CO 47 24 9 15 3 3 0 73 18 34
2011 CO-02 56 22 0 11 6 6 0 82 18 18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 10 28 14 17 7 20 3 49 32 30
2017 CO-03 8 50 8 17 8 0 8 64 27 12
2014 CO 11 34 21 17 13 4 0 46 32 32
2014 CO-02 8 38 31 15 8 0 0 46 23 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 39 0 12 5 0 0 84 16 30
2017 CO-03 58 33 0 8 0 0 0 92 8 12
2014 CO 13 57 17 9 4 0 0 70 13 32
2014 CO-02 15 54 8 8 15 0 0 69 23 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 41 0 7 19 0 0 74 26 31
2017 CO-03 25 50 0 8 17 0 0 75 25 12
2014 CO 32 34 28 6 0 0 0 66 6 32
2014 CO-02 38 31 23 8 0 0 0 69 8 13
2011 CO 26 32 21 18 3 0 0 59 21 34
2011 CO-02 22 33 22 17 6 0 0 56 22 18

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 37 32 7 7 17 0 0 69 24 31
2017 CO-03 33 50 0 0 17 0 0 83 17 12
2014 CO 23 53 15 2 7 0 0 76 9 32
2014 CO-02 23 15 38 8 15 0 0 38 23 13
2011 CO 38 24 24 12 3 0 0 62 15 34
2011 CO-02 28 28 22 17 6 0 0 56 22 18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 23 7 3 19 4 0 70 23 31
2017 CO-03 33 33 8 8 17 0 0 67 25 12
2014 CO 42 34 17 5 2 0 0 76 7 32
2014 CO-02 31 23 31 8 8 0 0 54 15 13
2011 CO 41 29 15 12 3 0 0 71 15 34
2011 CO-02 44 22 11 17 6 0 0 67 22 18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 78 10 3 3 0 0 7 94 3 31
2017 CO-03 67 17 8 0 0 0 8 91 0 12
2014 CO 73 15 0 4 4 0 4 91 9 32
2014 CO-02 69 15 0 0 15 0 0 85 15 13
2011 CO 68 18 6 6 0 0 3 88 6 34
2011 CO-02 67 17 6 11 0 0 0 83 11 18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 46 14 14 5 0 15 5 76 7 31
2017 CO-03 50 8 17 17 0 0 8 64 18 12
2014 CO 42 27 13 9 4 0 4 73 14 32
2014 CO-02 38 38 0 8 15 0 0 77 23 13
2011 CO 38 29 6 6 9 0 12 77 17 34
2011 CO-02 44 28 6 6 11 0 6 76 18 18

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 56 19 3 11 7 4 0 78 19 31
2017 CO-03 50 33 0 8 8 0 0 83 17 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 17 18 11 0 4 0 70 12 31
2017 CO-03 33 25 42 0 0 0 0 58 0 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 23 10 7 12 4 0 70 20 31
2017 CO-03 33 33 17 0 17 0 0 67 17 12
2014 CO 36 40 7 15 2 0 0 76 17 32
2014 CO-02 31 38 15 8 8 0 0 69 15 13
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 24 35 29 3 9 0 0 59 11 31
2017 CO-03 8 58 25 8 0 0 0 67 8 12
2014 CO 2 42 17 17 15 6 0 47 34 32
2014 CO-02 8 38 15 31 8 0 0 46 38 13
2011 CO 29 35 21 12 3 0 0 65 15 34
2011 CO-02 39 28 22 6 6 0 0 67 11 18

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 12 40 14 17 17 0 0 52 34 31
2017 CO-03 8 42 8 17 25 0 0 50 42 12
2014 CO 6 19 36 21 18 0 0 25 39 32
2014 CO-02 8 23 38 23 8 0 0 31 31 13
2011 CO 21 44 21 12 3 0 0 65 15 34
2011 CO-02 17 56 17 6 6 0 0 72 11 18

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 7 25 22 19 26 0 0 32 46 31
2017 CO-03 8 17 17 33 25 0 0 25 58 12
2014 CO 0 19 34 27 20 0 0 19 47 32
2014 CO-02 0 23 15 46 15 0 0 23 62 13
2011 CO 3 59 15 12 9 3 0 64 21 34
2011 CO-02 6 67 17 0 6 6 0 76 6 18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 7 29 22 17 25 0 0 36 41 31
2017 CO-03 8 17 25 17 33 0 0 25 50 12
2014 CO 2 8 30 31 24 4 0 11 58 32
2014 CO-02 8 0 15 62 15 0 0 8 77 13
2011 CO 12 29 32 15 9 3 0 42 24 34
2011 CO-02 11 28 39 11 6 6 0 41 18 18

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 16 31 18 17 0 0 34 34 31
2017 CO-03 8 17 25 25 25 0 0 25 50 12
2014 CO 6 23 26 17 28 0 0 30 45 32
2014 CO-02 8 23 15 23 31 0 0 31 54 13
2011 CO 12 59 12 12 6 0 0 71 18 34
2011 CO-02 11 67 6 11 6 0 0 78 17 18
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 39 21 12 10 0 0 57 22 31
2017 CO-03 17 25 25 17 17 0 0 42 33 12
2014 CO 7 31 24 29 9 0 0 38 38 31
2014 CO-02 8 46 15 31 0 0 0 54 31 13
2011 CO 15 44 29 9 3 0 0 59 12 34
2011 CO-02 17 50 17 11 6 0 0 67 17 18

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 40 14 10 0 0 4 75 10 31
2017 CO-03 17 50 17 17 0 0 0 67 17 12
2014 CO 25 40 20 13 2 0 0 65 15 32
2014 CO-02 31 46 15 0 8 0 0 77 8 13
2011 CO 24 59 18 0 0 0 0 82 0 34
2011 CO-02 22 72 6 0 0 0 0 94 0 18

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 51 24 10 11 4 0 0 74 16 31
2017 CO-03 67 17 17 0 0 0 0 83 0 12
2014 CO 21 42 11 17 9 0 0 63 26 32
2014 CO-02 38 23 0 31 8 0 0 62 38 13
2011 CO 38 44 12 3 3 0 0 82 6 34
2011 CO-02 33 50 11 6 0 0 0 83 6 18

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 49 19 16 11 4 0 0 68 16 31
2017 CO-03 50 42 8 0 0 0 0 92 0 12
2014 CO 27 32 17 10 7 2 4 63 19 32
2014 CO-02 31 38 15 15 0 0 0 69 15 13
2011 CO 24 47 12 12 0 3 3 75 13 34
2011 CO-02 39 33 11 6 0 6 6 81 6 18

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 24 32 13 12 11 8 0 60 26 31
2017 CO-03 8 42 17 25 0 8 0 55 27 12
2014 CO 15 34 23 19 7 2 0 50 26 32
2014 CO-02 15 0 31 38 15 0 0 15 54 13
2011 CO 18 26 15 24 9 6 3 48 35 34
2011 CO-02 11 28 17 17 17 11 0 44 38 18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 73 12 5 3 3 0 4 89 6 31
2017 CO-03 58 17 17 8 0 0 0 75 8 12
2014 CO 49 28 4 8 2 0 9 84 11 32
2014 CO-02 54 15 8 15 8 0 0 69 23 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 66 12 7 9 0 5 0 83 9 31
2017 CO-03 75 8 8 0 0 8 0 91 0 12
2014 CO 57 25 0 10 3 4 0 86 14 32
2014 CO-02 54 23 0 23 0 0 0 77 23 13
2011 CO 74 21 3 0 0 0 3 97 0 34
2011 CO-02 72 28 0 0 0 0 0 100 0 18

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 25 12 22 14 0 0 51 36 31
2017 CO-03 25 42 8 17 8 0 0 67 25 12
2014 CO 6 36 17 13 28 0 0 42 41 32
2014 CO-02 0 15 15 31 38 0 0 15 69 13
2011 CO 21 32 26 12 6 3 0 55 18 34
2011 CO-02 22 28 22 17 11 0 0 50 28 18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 20 31 10 20 17 0 3 52 38 31
2017 CO-03 17 17 17 25 17 0 8 36 45 12
2014 CO 4 25 25 11 34 0 0 30 45 32
2014 CO-02 8 23 31 8 31 0 0 31 38 13
2011 CO 9 18 27 21 15 0 9 30 40 33
2011 CO-02 6 12 24 41 18 0 0 18 59 17

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 34 10 21 10 3 0 58 32 31
2017 CO-03 25 33 8 25 8 0 0 58 33 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 20 21 9 0 5 0 68 9 31
2017 CO-03 33 33 25 0 0 8 0 73 0 12
2014 CO 21 42 19 2 5 2 9 71 8 32
2014 CO-02 38 23 23 8 8 0 0 62 15 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 28 29 14 0 0 0 57 14 31
2017 CO-03 8 50 33 8 0 0 0 58 8 12
2014 CO 21 51 10 0 11 2 4 77 12 32
2014 CO-02 23 31 31 0 15 0 0 54 15 13
2011 CO 24 47 18 9 3 0 0 71 12 34
2011 CO-02 28 39 11 17 6 0 0 67 22 18

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 36 11 9 7 0 0 72 17 30
2017 CO-03 17 50 25 0 8 0 0 67 8 12
2014 CO 23 59 11 6 0 0 0 82 6 32
2014 CO-02 31 46 15 8 0 0 0 77 8 13
2011 CO 44 44 6 0 3 3 0 91 3 34
2011 CO-02 33 56 6 0 6 0 0 89 6 18

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 37 26 15 7 14 0 0 64 21 31
2017 CO-03 25 25 33 0 17 0 0 50 17 12
2014 CO 6 42 17 26 9 0 0 49 34 32
2014 CO-02 8 38 38 15 0 0 0 46 15 13
2011 CO 35 35 26 3 0 0 0 71 3 34
2011 CO-02 39 28 28 6 0 0 0 67 6 18

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 35 26 18 10 11 0 0 60 21 31
2017 CO-03 17 50 8 17 8 0 0 67 25 12
2014 CO 6 29 28 28 9 0 0 36 36 32
2014 CO-02 8 38 46 8 0 0 0 46 8 13
2011 CO 29 53 6 12 0 0 0 82 12 34
2011 CO-02 28 56 11 6 0 0 0 83 6 18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 25 32 3 17 21 3 0 58 39 31
2017 CO-03 8 42 8 17 25 0 0 50 42 12
2014 CO 17 51 8 2 16 6 0 72 19 32
2014 CO-02 15 38 31 8 0 8 0 58 8 13
2011 CO 38 29 15 15 3 0 0 68 18 34
2011 CO-02 33 33 17 11 6 0 0 67 17 18
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CO 26 45 28 31
2017 CO-03 42 8 50 12
2014 CO 19 30 51 32
2014 CO-02 54 15 31 13
2011 CO 24 62 15 34
2011 CO-02 39 56 6 18
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 18 82 31

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 13 10 12 5 18 3 66 21 30
2017 CO-03 25 25 17 8 0 25 0 67 11 12
2014 CO 8 36 30 15 5 6 0 47 21 32
2014 CO-02 8 23 46 8 0 15 0 36 9 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 43 24 5 18 4 3 3 70 24 31
2017 CO-03 42 25 17 17 0 0 0 67 17 12
2014 CO 13 51 25 6 5 0 0 64 11 32
2014 CO-02 23 23 31 23 0 0 0 46 23 13
2011 CO 30 52 9 3 3 3 0 84 6 33
2011 CO-02 35 41 12 6 6 0 0 76 12 17
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 59 3 0 7 0 0 90 7 31
2017 CO-03 42 58 0 0 0 0 0 100 0 12
2014 CO 18 82 0 0 0 0 0 100 0 32
2014 CO-02 15 85 0 0 0 0 0 100 0 13
2011 CO 24 59 9 6 3 0 0 82 9 34
2011 CO-02 28 56 0 11 6 0 0 83 17 18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 11 20 26 7 7 26 3 43 20 31
2017 CO-03 8 8 25 8 8 42 0 29 29 12
2014 CO 17 30 25 13 7 4 4 51 21 32
2014 CO-02 0 8 46 15 15 15 0 9 36 13
2011 CO 9 24 29 9 3 21 6 44 16 34
2011 CO-02 6 11 39 0 6 28 11 27 9 18

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 39 33 18 3 0 8 0 78 3 31
2017 CO-03 25 58 0 0 0 17 0 100 0 12
2014 CO 36 47 8 6 2 0 0 83 8 32
2014 CO-02 15 46 23 8 8 0 0 62 15 13
2011 CO 24 29 18 18 6 6 0 56 25 34
2011 CO-02 17 33 11 22 11 6 0 53 35 18

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 39 11 7 0 11 0 79 8 31
2017 CO-03 17 50 8 0 0 25 0 89 0 12
2014 CO 11 58 15 13 2 2 0 70 15 32
2014 CO-02 0 62 15 15 8 0 0 62 23 13
2011 CO 32 38 12 3 6 9 0 77 10 34
2011 CO-02 28 50 6 6 6 6 0 82 12 18
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 18 11 7 9 23 3 63 21 31
2017 CO-03 17 25 8 8 0 42 0 71 14 12
2014 CO 6 35 36 6 0 17 0 49 8 32
2014 CO-02 23 8 46 8 0 15 0 36 9 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 44 18 10 7 13 5 3 67 22 31
2017 CO-03 42 25 17 8 0 8 0 73 9 12
2014 CO 17 37 34 8 0 4 0 56 9 32
2014 CO-02 31 15 38 15 0 0 0 46 15 13
2011 CO 44 32 12 3 0 9 0 84 3 34
2011 CO-02 50 28 11 6 0 6 0 82 6 18
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 19 12 12 19 0 4 54 33 31
2017 CO-03 50 17 25 8 0 0 0 67 8 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 44 19 22 0 0 0 59 22 31
2017 CO-03 8 50 17 25 0 0 0 58 25 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 24 29 30 14 3 0 0 53 17 31
2017 CO-03 17 33 25 17 8 0 0 50 25 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 29 16 17 21 0 0 46 38 31
2017 CO-03 0 42 42 8 8 0 0 42 17 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 52 19 18 7 0 0 4 74 7 31
2017 CO-03 50 17 25 8 0 0 0 67 8 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 27 25 11 0 0 0 64 11 31
2017 CO-03 33 33 33 0 0 0 0 67 0 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 17 34 10 10 0 0 46 19 31
2017 CO-03 25 8 33 17 17 0 0 33 33 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 24 27 22 17 10 0 0 51 26 31
2017 CO-03 8 33 25 25 8 0 0 42 33 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 15 28 30 11 15 0 0 44 26 31
2017 CO-03 17 17 42 8 17 0 0 33 25 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 29 31 8 3 0 0 59 11 31
2017 CO-03 17 33 25 17 8 0 0 50 25 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 34 18 3 0 0 0 79 3 31
2017 CO-03 50 33 17 0 0 0 0 83 0 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 66 15 10 9 0 0 0 82 9 31
2017 CO-03 67 25 8 0 0 0 0 92 0 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 62 17 12 4 4 0 0 79 9 31
2017 CO-03 67 17 17 0 0 0 0 83 0 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 49 19 12 14 5 0 0 68 19 31
2017 CO-03 42 33 8 0 17 0 0 75 17 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 73 3 10 0 0 0 14 88 0 30
2017 CO-03 75 8 8 0 0 0 8 91 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 55 15 21 4 0 0 4 73 5 31
2017 CO-03 67 25 8 0 0 0 0 92 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 68 25 7 0 0 0 0 93 0 31
2017 CO-03 92 8 0 0 0 0 0 100 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 50 28 12 7 3 0 0 78 10 31
2017 CO-03 67 8 17 8 0 0 0 75 8 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 10 33 39 16 3 0 0 43 18 31
2017 CO-03 8 50 33 0 8 0 0 58 8 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 28 31 34 7 0 0 41 28 31
2017 CO-03 0 25 17 58 0 0 0 58 25 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 46 24 7 4 5 0 63 12 31
2017 CO-03 17 50 25 8 0 0 0 67 8 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 14 41 21 10 14 0 0 55 24 31
2017 CO-03 8 50 17 8 17 0 0 58 25 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 23 77 31
2017 CO-03 0 100 12
2014 CO 13 87 32
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 19 12 18 18 0 4 29 71 31
2017 CO-03 42 25 17 17 0 0 0 42 58 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 14 21

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 18 21

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 12 21

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CO 61 21

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CO 4 21

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CO 36 21

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CO 0 39 25 12 0 25 21

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 22 21 20 23 0 6 32 46 21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 18 10 8 53 4 6 20 68 21
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