2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 41 4 5 2 0 0 89 7 959
2017 Non-shift worker 38 46 4 9 3 0 0 84 12 14850
2014 Shift worker 41 43 5 8 3 0 0 85 10 874
2014 Non-shift worker 32 48 5 11 4 0 0 81 14 14359
2011 Shift worker 41 42 5 10 2 0 0 84 12 1164
2011 Non-shift worker 34 47 5 11 3 0 0 81 14 15654
2008 Shift worker 38 48 7 7 1 0 0 85 8 591
2008 Non-shift worker 32 48 5 11 4 0 0 80 15 14100

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 76 18 2 2 1 0 0 95 3 958
2017 Non-shift worker 73 20 3 2 1 1 1 94 3 14820
2014 Shift worker 68 24 3 3 2 0 0 93 4 873
2014 Non-shift worker 69 22 4 3 1 0 1 93 4 14356
2011 Shift worker 70 22 4 4 1 0 0 92 5 1166
2011 Non-shift worker 72 20 3 3 1 0 1 93 4 15662
2008 Shift worker 68 25 3 3 2 0 0 93 4 589
2008 Non-shift worker 71 20 3 3 1 0 1 92 4 14081

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 19 6 5 3 0 1 85 9 959
2017 Non-shift worker 69 18 4 5 2 0 1 88 7 14835
2014 Shift worker 60 22 6 7 4 0 1 83 10 874
2014 Non-shift worker 65 19 5 6 3 0 1 86 9 14346
2011 Shift worker 63 19 6 7 4 0 1 83 11 1168
2011 Non-shift worker 66 18 5 6 3 0 1 85 10 15653
2008 Shift worker 56 22 6 10 5 0 1 78 15 590
2008 Non-shift worker 68 18 4 6 3 0 1 86 9 14084

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 37 7 9 4 0 0 79 13 960
2017 Non-shift worker 38 35 7 12 8 0 0 73 20 14842
2014 Shift worker 36 35 10 11 8 0 0 71 19 873
2014 Non-shift worker 36 36 8 12 8 0 0 72 20 14350
2011 Shift worker 36 41 9 9 5 0 0 78 14 1165
2011 Non-shift worker 38 39 8 10 6 0 0 77 15 15633

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 43 12 8 4 0 0 77 12 959
2017 Non-shift worker 27 42 11 14 6 0 0 69 20 14836
2014 Shift worker 30 42 11 12 4 0 0 72 17 872
2014 Non-shift worker 23 41 12 15 8 0 0 65 23 14352
2011 Shift worker 29 43 12 11 5 0 1 72 16 1168
2011 Non-shift worker 24 41 12 15 8 0 1 66 22 15635
2008 Shift worker 24 41 14 15 5 0 0 65 20 590
2008 Non-shift worker 21 41 13 16 8 0 1 63 24 14114

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 37 18 8 6 0 0 68 14 958
2017 Non-shift worker 35 39 13 8 5 0 0 74 12 14832
2014 Shift worker 24 40 19 8 7 0 0 65 16 875
2014 Non-shift worker 31 40 14 9 6 0 0 71 15 14364
2011 Shift worker 32 34 17 11 7 0 0 66 18 1167
2011 Non-shift worker 36 37 12 8 6 0 0 73 14 15637
2008 Shift worker 29 39 16 12 5 0 0 67 17 591
2008 Non-shift worker 32 41 13 9 5 0 0 73 14 14108

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 39 10 9 5 0 0 76 14 957
2017 Non-shift worker 43 38 9 7 4 0 0 81 10 14827
2014 Shift worker 33 39 12 8 7 0 0 73 15 873
2014 Non-shift worker 38 39 10 8 5 0 0 78 12 14351
2011 Shift worker 35 39 9 9 7 0 0 75 16 1165
2011 Non-shift worker 40 40 8 6 5 0 0 81 11 15654
2008 Shift worker 33 43 10 8 5 0 0 77 13 590
2008 Non-shift worker 40 42 8 6 4 0 0 82 10 14113

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 37 9 5 3 0 0 83 9 954
2017 Non-shift worker 44 37 8 7 3 0 0 81 10 14810
2014 Shift worker 34 42 11 9 4 0 0 77 12 873
2014 Non-shift worker 37 40 10 9 4 0 0 77 13 14345

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 33 12 6 5 0 1 77 11 959
2017 Non-shift worker 40 34 10 8 6 0 1 75 15 14828
2014 Shift worker 34 31 17 7 7 1 3 68 15 873
2014 Non-shift worker 33 35 13 10 8 0 1 68 18 14352
2011 Shift worker 29 36 16 8 8 1 2 67 17 1165
2011 Non-shift worker 35 37 11 10 6 0 1 73 16 15654

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 23 10 5 5 2 10 78 11 957
2017 Non-shift worker 37 22 10 9 9 2 10 68 21 14825
2014 Shift worker 43 25 9 6 7 2 8 75 15 874
2014 Non-shift worker 32 23 10 11 13 2 9 62 26 14353
2011 Shift worker 40 24 9 10 8 1 7 70 20 1167
2011 Non-shift worker 30 24 10 12 14 1 9 60 29 15651
2008 Shift worker 47 27 7 7 4 2 6 81 12 591
2008 Non-shift worker 36 25 8 11 13 1 7 65 26 14097

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 42 14 7 4 0 0 74 12 960
2017 Non-shift worker 32 44 11 7 5 0 0 76 12 14840
2014 Shift worker 24 47 16 6 6 0 0 71 12 875
2014 Non-shift worker 27 45 13 9 6 0 0 72 15 14356
2011 Shift worker 30 40 15 8 6 0 0 70 15 1165
2011 Non-shift worker 31 41 12 9 6 0 0 73 15 15634
2008 Shift worker 32 43 14 7 4 0 0 75 11 591
2008 Non-shift worker 33 42 11 9 5 0 0 75 14 14002

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 35 17 10 9 0 0 64 19 958
2017 Non-shift worker 25 36 16 14 9 0 0 61 23 14837
2014 Shift worker 22 33 20 14 10 0 0 55 24 874
2014 Non-shift worker 19 35 18 16 11 0 0 54 27 14356
2011 Shift worker 20 36 17 15 12 0 0 55 27 1164
2011 Non-shift worker 19 36 17 16 12 0 0 55 28 15659

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 39 12 6 2 0 0 80 8 959
2017 Non-shift worker 32 44 11 9 4 0 0 76 13 14833

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 39 9 4 2 1 0 85 6 960
2017 Non-shift worker 42 41 9 5 3 0 0 83 7 14816
2014 Shift worker 37 43 11 5 3 1 0 80 8 875
2014 Non-shift worker 37 42 12 5 3 0 0 79 9 14354
2011 Shift worker 31 44 13 8 4 1 0 75 12 1164
2011 Non-shift worker 35 43 12 6 4 1 0 78 10 15643
2008 Shift worker 41 41 12 4 2 0 0 83 6 591
2008 Non-shift worker 41 40 9 5 3 1 0 82 9 14101

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 38 17 9 7 0 0 67 16 959
2017 Non-shift worker 27 38 15 11 9 0 0 65 20 14828

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 35 12 3 1 0 0 84 5 959
2017 Non-shift worker 51 35 9 3 2 0 0 86 5 14810
2014 Shift worker 54 32 9 2 2 0 0 87 4 875
2014 Non-shift worker 56 30 9 3 2 0 0 87 4 14348
2011 Shift worker 47 38 10 3 3 0 0 84 6 1167
2011 Non-shift worker 55 32 8 3 2 0 0 87 5 15652

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 32 20 13 9 1 1 56 23 955
2017 Non-shift worker 25 37 15 14 9 0 1 62 23 14783
2014 Shift worker 14 32 21 18 14 1 2 46 32 875
2014 Non-shift worker 17 37 16 16 13 0 0 54 30 14356
2011 Shift worker 17 31 19 18 14 1 1 49 32 1163
2011 Non-shift worker 22 36 14 15 12 0 1 58 27 15650

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 34 20 11 9 1 1 59 20 957
2017 Non-shift worker 28 33 17 12 8 0 1 62 21 14791
2014 Shift worker 18 32 22 14 11 1 1 51 26 875
2014 Non-shift worker 23 34 18 14 11 0 0 57 25 14359

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 40 15 6 3 1 0 77 9 957
2017 Non-shift worker 31 40 13 10 6 0 0 71 16 14796
2014 Shift worker 27 42 15 8 6 1 0 70 14 873
2014 Non-shift worker 25 39 16 12 7 0 0 64 20 14354
2011 Shift worker 31 41 15 8 4 0 0 72 13 1164
2011 Non-shift worker 31 41 13 10 5 0 0 73 15 15639

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 40 12 6 3 0 0 79 9 958
2017 Non-shift worker 38 40 12 6 4 0 0 78 10 14785
2014 Shift worker 32 45 13 5 5 0 0 77 10 875
2014 Non-shift worker 34 41 13 7 5 0 0 75 12 14345
2011 Shift worker 34 39 14 8 5 0 0 73 13 1165
2011 Non-shift worker 36 42 10 7 4 0 0 78 12 15658
2008 Shift worker 36 44 10 7 3 0 0 80 10 591
2008 Non-shift worker 37 42 9 7 4 0 0 80 11 14113

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 29 8 2 2 0 2 88 4 959
2017 Non-shift worker 42 32 14 6 3 0 2 76 9 14845
2014 Shift worker 58 29 8 2 1 0 2 89 3 874
2014 Non-shift worker 41 32 16 6 4 0 2 74 10 14362
2011 Shift worker 51 29 11 4 2 0 3 82 7 1165
2011 Non-shift worker 36 32 17 8 6 0 2 69 13 15650
2008 Shift worker 38 39 12 6 3 0 1 78 10 592
2008 Non-shift worker 29 33 20 10 6 0 1 63 17 14108

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 16 27 23 16 4 7 44 25 957
2017 Non-shift worker 10 22 34 18 10 1 4 29 35 14788
2014 Shift worker 10 23 33 18 9 2 4 29 35 871
2014 Non-shift worker 13 29 34 14 6 1 2 21 43 14339
2011 Shift worker 12 27 31 17 7 2 3 26 42 1165
2011 Non-shift worker 17 31 32 12 6 1 2 18 49 15628
2008 Shift worker 14 34 29 15 6 1 2 21 49 590
2008 Non-shift worker 17 32 32 12 4 1 1 17 50 14086

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 13 22 22 21 7 8 51 23 956
2017 Non-shift worker 9 17 28 22 16 4 5 42 28 14735
2014 Shift worker 12 21 26 19 12 6 4 34 37 870
2014 Non-shift worker 13 23 31 18 9 3 3 29 39 14329
2011 Shift worker 21 24 25 15 8 3 4 24 49 1165
2011 Non-shift worker 18 24 29 17 8 2 3 26 44 15621
2008 Shift worker 11 29 25 18 9 4 3 29 44 592
2008 Non-shift worker 18 26 28 16 7 2 2 25 46 14071

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 16 24 17 15 6 11 39 32 956
2017 Non-shift worker 14 21 27 16 11 3 7 30 39 14749
2014 Shift worker 13 22 30 15 9 4 6 27 39 870
2014 Non-shift worker 19 25 26 14 7 3 6 23 48 14327
2011 Shift worker 19 26 23 14 6 4 8 23 51 1164
2011 Non-shift worker 22 26 26 14 7 2 5 22 51 15609
2008 Shift worker 13 27 30 15 6 4 5 23 44 589
2008 Non-shift worker 21 26 27 15 6 2 4 21 50 14064

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 10 19 24 23 5 13 57 20 952
2017 Non-shift worker 10 16 29 23 14 2 7 40 28 14706
2014 Shift worker 7 12 27 24 18 3 10 47 22 867
2014 Non-shift worker 10 19 32 22 10 1 5 35 32 14302
2011 Shift worker 12 20 23 21 12 1 10 37 37 1162
2011 Non-shift worker 14 21 31 20 9 1 4 31 36 15591
2008 Shift worker 10 19 31 20 11 2 7 33 33 589
2008 Non-shift worker 13 22 33 20 8 1 3 29 36 14060

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 11 19 23 24 4 13 57 21 958
2017 Non-shift worker 13 20 27 17 14 2 7 35 36 14758
2014 Shift worker 13 18 21 18 18 3 9 41 36 872
2014 Non-shift worker 21 25 26 13 8 1 4 23 49 14334
2011 Shift worker 18 21 26 16 11 2 6 30 42 1165
2011 Non-shift worker 24 25 25 13 7 1 4 22 51 15629
2008 Shift worker 16 21 25 20 11 2 6 33 40 591
2008 Non-shift worker 22 27 26 15 7 1 2 22 50 14062

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 19 20 15 17 8 8 38 38 953
2017 Non-shift worker 12 19 26 19 14 4 6 36 35 14767
2014 Shift worker 15 18 22 17 14 8 5 37 38 870
2014 Non-shift worker 12 18 26 23 12 3 6 38 33 14320
2011 Shift worker 14 19 23 19 14 5 6 37 37 1159
2011 Non-shift worker 13 18 26 22 12 3 6 38 34 15600
2008 Shift worker 14 26 24 18 9 5 5 30 44 589
2008 Non-shift worker 16 22 28 20 10 2 4 31 39 14075

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 16 30 15 15 6 7 35 30 957
2017 Non-shift worker 16 23 31 13 9 3 5 24 43 14772
2014 Shift worker 13 18 32 16 11 5 6 30 34 872
2014 Non-shift worker 18 26 31 12 6 3 3 20 47 14327
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 15 5 4 4 1 4 87 8 955
2017 Non-shift worker 70 14 5 4 2 0 4 89 6 14832
2014 Shift worker 67 18 5 4 4 0 4 88 7 874
2014 Non-shift worker 71 15 5 3 3 0 4 89 6 14356
2011 Shift worker 67 17 4 5 3 0 3 87 9 1166
2011 Non-shift worker 69 15 5 4 3 0 4 87 8 15652
2008 Shift worker 61 15 8 5 6 1 5 80 11 588
2008 Non-shift worker 68 12 5 4 4 1 6 86 9 14098

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 28 14 7 5 8 8 70 14 957
2017 Non-shift worker 27 30 15 10 7 6 5 63 20 14833
2014 Shift worker 29 30 16 8 7 6 5 65 17 874
2014 Non-shift worker 27 31 16 10 8 5 4 63 19 14357

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 8 6 3 2 1 83 9 956
2017 Non-shift worker 46 30 8 9 6 1 0 77 15 14829
2014 Shift worker 48 31 8 6 5 2 0 80 12 874
2014 Non-shift worker 43 30 9 10 6 1 0 74 16 14353

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 35 10 10 4 3 1 75 15 955
2017 Non-shift worker 28 36 13 13 7 2 1 66 21 14821
2014 Shift worker 26 42 14 11 5 3 0 70 16 875
2014 Non-shift worker 22 39 14 15 7 2 1 63 22 14361
2011 Shift worker 24 39 17 12 7 2 1 64 19 1167
2011 Non-shift worker 22 36 14 16 9 2 1 61 25 15675
2008 Shift worker 26 41 14 12 3 3 1 70 15 589
2008 Non-shift worker 23 37 13 15 9 2 1 62 24 14107

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 26 14 9 8 15 1 63 21 955
2017 Non-shift worker 23 26 15 13 10 11 1 56 26 14836
2014 Shift worker 23 27 16 12 11 10 1 56 25 874
2014 Non-shift worker 20 27 17 14 11 10 1 53 28 14360
2011 Shift worker 20 29 19 12 11 8 1 54 25 1164
2011 Non-shift worker 21 27 16 14 12 9 1 53 29 15654
2008 Shift worker 25 33 15 11 6 8 1 64 19 589
2008 Non-shift worker 22 28 16 14 11 8 1 55 28 14093

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 23 16 11 7 24 3 53 25 956
2017 Non-shift worker 11 21 17 16 12 19 2 41 37 14836
2014 Shift worker 14 22 18 17 11 15 2 44 34 874
2014 Non-shift worker 9 20 20 18 16 15 2 36 41 14360

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 37 7 3 2 1 0 89 5 955
2017 Non-shift worker 43 39 7 6 3 0 0 83 10 14819
2014 Shift worker 42 42 8 4 3 1 0 84 7 874
2014 Non-shift worker 39 42 9 7 3 0 0 81 10 14354
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 36 13 6 4 1 1 77 10 960
2017 Non-shift worker 38 37 11 8 5 1 1 75 13 14833
2014 Shift worker 38 37 12 7 5 1 1 75 12 875
2014 Non-shift worker 34 37 13 9 6 1 0 72 15 14360
2011 Shift worker 35 36 15 9 5 0 0 71 14 1170
2011 Non-shift worker 30 38 13 11 7 1 0 68 18 15653
2008 Shift worker 29 37 16 11 5 1 1 67 17 591
2008 Non-shift worker 26 35 14 13 10 1 1 62 24 14104

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 30 8 4 3 3 1 84 7 959
2017 Non-shift worker 46 31 11 6 3 2 1 80 9 14836
2014 Shift worker 46 33 11 5 3 2 0 80 8 875
2014 Non-shift worker 41 32 13 7 5 2 1 75 11 14361
2011 Shift worker 40 35 13 6 4 2 0 77 10 1169
2011 Non-shift worker 39 32 14 8 5 2 0 73 13 15651
2008 Shift worker 35 36 15 7 3 3 0 74 10 588
2008 Non-shift worker 35 33 13 8 7 3 1 70 16 14111

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 32 10 5 2 1 1 82 7 958
2017 Non-shift worker 44 34 10 7 4 1 0 79 11 14822
2014 Shift worker 43 37 9 6 3 1 0 81 10 874
2014 Non-shift worker 39 35 11 9 5 1 0 75 14 14357
2011 Shift worker 39 37 11 8 4 0 0 77 12 1164
2011 Non-shift worker 37 36 10 10 5 1 0 74 16 15644
2008 Shift worker 33 40 14 8 4 2 0 74 12 590
2008 Non-shift worker 34 36 11 11 8 1 0 70 19 14094

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 79 12 3 2 2 0 2 93 4 960
2017 Non-shift worker 79 11 3 1 2 0 3 94 3 14822
2014 Shift worker 76 16 2 2 2 0 2 94 4 874
2014 Non-shift worker 77 12 3 1 2 0 4 93 3 14354
2011 Shift worker 79 12 3 2 1 0 2 94 3 1165
2011 Non-shift worker 77 11 3 2 2 0 4 92 4 15646
2008 Shift worker 77 11 3 2 4 0 3 91 6 591
2008 Non-shift worker 78 7 3 2 3 1 6 92 5 14092

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 21 7 4 6 5 14 78 13 958
2017 Non-shift worker 46 22 7 5 7 4 9 78 14 14818
2014 Shift worker 38 22 10 5 7 4 13 72 15 875
2014 Non-shift worker 41 23 8 6 8 3 9 74 16 14354
2011 Shift worker 30 26 12 8 14 3 7 62 25 1167
2011 Non-shift worker 43 27 8 7 9 2 4 74 17 15654

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 28 6 3 4 1 0 87 6 959
2017 Non-shift worker 54 27 8 6 4 1 0 82 10 14822

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 23 9 3 4 2 0 84 7 958
2017 Non-shift worker 54 26 10 4 4 2 0 82 8 14826

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 26 9 4 4 1 0 83 8 956
2017 Non-shift worker 51 28 10 6 5 0 0 79 11 14807
2014 Shift worker 44 35 11 5 4 0 0 79 10 874
2014 Non-shift worker 44 31 11 7 5 0 0 76 12 14348
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 35 17 7 5 3 3 69 13 40
2017 Non-shift worker 26 41 12 11 5 2 4 71 16 2398
2014 Shift worker 20 44 15 13 4 0 5 67 18 55
2014 Non-shift worker 26 38 13 10 6 2 4 69 17 2494

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 30 12 4 4 13 1 77 9 959
2017 Non-shift worker 30 31 15 8 6 10 0 68 15 14844
2014 Shift worker 29 31 17 6 6 11 0 68 13 874
2014 Non-shift worker 23 32 18 9 7 11 0 62 18 14352
2011 Shift worker 24 33 19 7 7 10 1 63 16 1166
2011 Non-shift worker 21 29 20 11 9 10 1 56 21 15652

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 33 16 6 5 6 1 71 12 959
2017 Non-shift worker 27 32 18 11 8 4 0 62 19 14838
2014 Shift worker 24 31 22 10 8 4 0 58 19 875
2014 Non-shift worker 19 31 21 14 10 4 0 53 25 14353
2011 Shift worker 18 30 22 13 12 5 0 51 26 1165
2011 Non-shift worker 16 29 22 15 14 3 0 47 30 15630
2008 Shift worker 19 33 26 10 8 4 0 55 19 591
2008 Non-shift worker 18 31 19 15 13 3 0 51 29 14097

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 30 18 8 5 13 1 64 15 955
2017 Non-shift worker 20 30 19 14 8 9 0 54 24 14820
2014 Shift worker 18 28 23 14 8 9 0 51 24 875
2014 Non-shift worker 13 27 23 18 11 8 0 44 32 14347
2011 Shift worker 11 26 25 19 12 7 0 40 33 1165
2011 Non-shift worker 9 28 22 21 14 7 0 39 37 15633
2008 Shift worker 12 30 27 17 7 7 1 46 25 590
2008 Non-shift worker 8 28 21 22 14 6 0 39 39 14104

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 29 17 9 7 10 0 63 18 960
2017 Non-shift worker 23 27 17 13 12 8 0 54 27 14838
2014 Shift worker 21 28 19 11 12 9 0 54 25 875
2014 Non-shift worker 16 25 20 16 16 9 0 44 34 14348
2011 Shift worker 13 26 22 16 14 10 0 43 33 1166
2011 Non-shift worker 11 26 20 17 18 9 0 41 38 15638
2008 Shift worker 13 31 23 13 9 11 0 50 24 591
2008 Non-shift worker 11 27 18 18 17 9 0 42 38 14109

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 34 17 8 5 7 1 68 14 957
2017 Non-shift worker 20 33 17 15 10 5 0 56 26 14818
2014 Shift worker 20 34 19 13 9 4 0 57 23 875
2014 Non-shift worker 14 31 19 19 13 4 0 47 34 14344
2011 Shift worker 15 33 23 16 10 3 0 49 27 1164
2011 Non-shift worker 11 33 18 21 15 3 0 45 36 15636
2008 Shift worker 16 39 22 14 6 3 0 57 21 591
2008 Non-shift worker 12 35 16 22 13 2 0 48 36 14106
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 44 15 4 2 2 0 79 6 957
2017 Non-shift worker 27 44 16 8 4 2 0 72 12 14824
2014 Shift worker 26 45 16 7 4 2 0 73 11 875
2014 Non-shift worker 23 43 19 9 5 2 0 67 14 14356
2011 Shift worker 23 43 18 8 5 2 0 68 14 1165
2011 Non-shift worker 22 43 17 11 6 1 0 66 17 15644

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 42 11 2 0 5 0 86 3 955
2017 Non-shift worker 39 43 10 4 2 3 0 84 6 14813
2014 Shift worker 34 48 9 3 2 4 0 85 5 875
2014 Non-shift worker 39 42 9 4 2 3 0 84 6 14353
2011 Shift worker 31 42 13 6 3 5 0 78 9 1168
2011 Non-shift worker 34 41 13 6 3 4 0 78 9 15626

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 38 10 7 3 4 1 79 11 957
2017 Non-shift worker 37 38 11 7 4 3 1 77 11 14813
2014 Shift worker 35 40 10 7 4 3 1 78 11 875
2014 Non-shift worker 37 40 10 7 3 3 1 79 10 14357
2011 Shift worker 31 37 12 10 4 5 1 72 15 1163
2011 Non-shift worker 32 36 12 9 6 4 1 72 15 15605
2008 Shift worker 27 37 15 9 6 6 1 68 16 588
2008 Non-shift worker 27 36 13 11 8 5 1 67 20 14096

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 35 18 10 4 8 3 65 15 957
2017 Non-shift worker 25 35 18 11 5 5 1 64 17 14819
2014 Shift worker 23 36 18 7 5 8 2 66 14 875
2014 Non-shift worker 26 36 18 10 5 5 1 66 15 14355
2011 Shift worker 19 35 23 10 4 6 2 59 16 1162
2011 Non-shift worker 17 34 21 13 8 6 1 55 22 15647

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 26 16 10 7 13 5 60 21 957
2017 Non-shift worker 18 23 17 14 13 11 3 49 31 14804
2014 Shift worker 18 28 17 10 12 11 3 53 27 875
2014 Non-shift worker 16 23 18 16 15 10 2 44 35 14356
2011 Shift worker 15 23 20 15 10 14 3 46 30 1167
2011 Non-shift worker 13 22 19 16 15 12 3 41 36 15658

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 22 6 3 2 3 6 87 6 957
2017 Non-shift worker 62 18 7 3 2 2 6 87 6 14837
2014 Shift worker 55 22 7 4 3 2 7 85 7 874
2014 Non-shift worker 60 20 8 4 3 1 5 85 7 14355

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 21 4 2 2 3 2 92 4 959
2017 Non-shift worker 70 17 5 2 1 2 3 92 3 14828
2014 Shift worker 66 22 5 2 2 2 2 91 4 875
2014 Non-shift worker 68 19 5 2 1 2 3 91 3 14355
2011 Shift worker 66 22 4 3 2 1 1 90 5 1165
2011 Non-shift worker 67 19 6 2 1 2 3 90 4 15644
2008 Shift worker 63 23 6 4 3 1 1 88 6 590
2008 Non-shift worker 67 17 7 2 1 2 3 89 4 14100

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 35 16 8 7 5 0 67 16 954
2017 Non-shift worker 24 34 16 13 10 3 0 60 24 14827
2014 Shift worker 21 35 18 12 10 3 1 58 23 875
2014 Non-shift worker 17 32 18 16 13 4 1 51 30 14360
2011 Shift worker 17 32 21 14 14 2 1 50 29 1164
2011 Non-shift worker 16 32 18 17 14 2 0 49 32 15650
2008 Shift worker 15 35 25 14 8 3 1 51 23 591
2008 Non-shift worker 14 34 19 18 14 1 0 49 32 14106

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 28 15 13 12 5 2 57 27 957
2017 Non-shift worker 21 28 14 15 16 3 2 51 33 14824
2014 Shift worker 16 23 19 15 21 4 3 41 39 873
2014 Non-shift worker 14 23 16 19 24 3 2 39 45 14359
2011 Shift worker 14 24 18 20 21 2 2 39 42 1164
2011 Non-shift worker 12 25 16 19 24 2 2 39 45 15643
2008 Shift worker 19 35 15 16 11 3 2 56 28 589
2008 Non-shift worker 16 33 15 18 16 1 1 50 35 14098

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 28 22 10 7 10 1 56 19 958
2017 Non-shift worker 19 34 21 12 8 6 1 57 21 14816

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 32 13 3 3 4 1 81 6 957
2017 Non-shift worker 41 35 13 3 3 4 1 80 6 14812
2014 Shift worker 40 37 12 4 3 3 1 80 7 873
2014 Non-shift worker 39 35 14 4 3 5 1 78 7 14346

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 35 9 3 2 2 0 86 5 956
2017 Non-shift worker 41 39 10 5 2 2 0 82 8 14813
2014 Shift worker 41 37 11 5 4 2 0 79 9 874
2014 Non-shift worker 37 38 13 6 3 3 0 77 9 14355
2011 Shift worker 33 37 16 6 5 4 0 72 11 1164
2011 Non-shift worker 29 38 16 7 6 4 0 70 13 15635

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 33 7 3 2 1 0 89 4 960
2017 Non-shift worker 46 38 8 5 3 0 0 84 7 14843
2014 Shift worker 45 39 8 3 4 1 0 85 7 875
2014 Non-shift worker 41 38 11 6 4 0 0 80 9 14346
2011 Shift worker 36 38 14 7 4 1 0 75 11 1167
2011 Non-shift worker 33 40 14 7 6 1 0 73 13 15606
2008 Shift worker 33 43 15 6 2 0 0 76 8 591
2008 Non-shift worker 29 41 14 9 6 1 0 71 15 14096

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 32 13 5 4 1 0 77 9 956
2017 Non-shift worker 34 34 16 9 6 1 0 69 15 14818
2014 Shift worker 28 38 16 10 7 1 0 66 17 875
2014 Non-shift worker 22 35 19 13 9 1 0 58 23 14361
2011 Shift worker 22 36 22 10 9 1 0 59 19 1168
2011 Non-shift worker 22 34 20 12 10 1 0 57 22 15637

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 35 14 6 3 1 0 77 9 957
2017 Non-shift worker 33 37 15 9 5 0 0 70 14 14825
2014 Shift worker 27 39 18 9 7 1 0 66 16 872
2014 Non-shift worker 22 37 19 13 8 0 0 59 21 14358
2011 Shift worker 21 37 21 11 9 1 0 58 20 1165
2011 Non-shift worker 21 37 19 13 9 1 0 59 22 15608
2008 Shift worker 25 46 18 7 4 1 0 71 11 590
2008 Non-shift worker 23 39 17 14 8 0 0 62 21 14089

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 24 18 12 9 6 0 58 22 959
2017 Non-shift worker 27 25 20 13 10 5 1 54 25 14827
2014 Shift worker 20 26 23 14 11 6 1 49 27 872
2014 Non-shift worker 21 24 20 16 13 5 1 48 31 14355
2011 Shift worker 20 26 20 14 15 5 0 49 30 1163
2011 Non-shift worker 23 25 19 15 12 6 1 51 29 15631
2008 Shift worker 26 28 16 15 8 7 0 58 25 589
2008 Non-shift worker 22 28 18 16 11 5 1 53 28 14096
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 28 37 35 958
2017 Non-shift worker 29 36 35 14841
2014 Shift worker 27 37 36 875
2014 Non-shift worker 30 35 36 14360
2011 Shift worker 32 38 30 1164
2011 Non-shift worker 30 37 33 15658

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 2 33 36 3 16 9 265
2017 Non-shift worker 16 34 33 6 6 6 4272
2014 Shift worker 7 26 42 8 9999 17 238
2014 Non-shift worker 16 30 36 9 9999 9 4277
2011 Shift worker 6 33 39 9 9999 13 374
2011 Non-shift worker 20 30 34 7 9999 10 4717
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 13 87 954
2017 Non-shift worker 17 83 14829
2014 Shift worker 14 86 875
2014 Non-shift worker 17 83 14333

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 59 128
2017 Non-shift worker 51 2499
2014 Shift worker 62 125
2014 Non-shift worker 50 2430

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 49 128
2017 Non-shift worker 61 2499
2014 Shift worker 55 125
2014 Non-shift worker 61 2430

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 2499
2014 Shift worker 4 125
2014 Non-shift worker 6 2430

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 128
2017 Non-shift worker 3 2499
2014 Non-shift worker 3 2430

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 128
2017 Non-shift worker 15 2499
2014 Shift worker 18 125
2014 Non-shift worker 13 2430

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 128
2017 Non-shift worker 3 2499
2014 Non-shift worker 4 2430

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 128
2017 Non-shift worker 42 2499
2014 Shift worker 41 125
2014 Non-shift worker 40 2432

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 128
2017 Non-shift worker 40 2499
2014 Shift worker 39 125
2014 Non-shift worker 40 2432

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 128
2017 Non-shift worker 44 2499
2014 Shift worker 43 125
2014 Non-shift worker 40 2432

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 44 128
2017 Non-shift worker 41 2499
2014 Shift worker 43 125
2014 Non-shift worker 40 2432

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 128
2017 Non-shift worker 25 2499
2014 Shift worker 21 125
2014 Non-shift worker 24 2432

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 55 128
2017 Non-shift worker 57 2499
2014 Shift worker 63 125
2014 Non-shift worker 54 2432

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 128
2017 Non-shift worker 36 2499
2014 Shift worker 37 125
2014 Non-shift worker 35 2432

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 2499
2014 Non-shift worker 1 2432

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 128
2017 Non-shift worker 8 2499
2014 Shift worker 9 125
2014 Non-shift worker 7 2432

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 128
2017 Non-shift worker 12 2499
2014 Shift worker 9 125
2014 Non-shift worker 11 2432

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 128
2017 Non-shift worker 48 2499
2014 Shift worker 49 125
2014 Non-shift worker 45 2432

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 128
2017 Non-shift worker 26 2499
2014 Shift worker 25 125
2014 Non-shift worker 27 2432

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 128
2017 Non-shift worker 14 2499
2014 Shift worker 16 125
2014 Non-shift worker 14 2432

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 128
2017 Non-shift worker 53 2497
2014 Shift worker 52 126
2014 Non-shift worker 52 2432

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 128
2017 Non-shift worker 27 2497
2014 Shift worker 30 126
2014 Non-shift worker 30 2432

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 2497
2014 Shift worker 4 126
2014 Non-shift worker 4 2432

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 128
2017 Non-shift worker 21 2497
2014 Shift worker 22 126
2014 Non-shift worker 23 2432

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 128
2017 Non-shift worker 9 2497
2014 Shift worker 13 126
2014 Non-shift worker 10 2432

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 128
2017 Non-shift worker 6 2497
2014 Shift worker 6 126
2014 Non-shift worker 6 2432

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 128
2017 Non-shift worker 13 2497
2014 Shift worker 11 126
2014 Non-shift worker 17 2432

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 128
2017 Non-shift worker 12 2497
2014 Shift worker 9 126
2014 Non-shift worker 11 2432

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 128
2017 Non-shift worker 25 2497
2014 Shift worker 26 126
2014 Non-shift worker 23 2432

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 123
2017 Non-shift worker 12 2332
2014 Shift worker 19 118
2014 Non-shift worker 14 2280

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 123
2017 Non-shift worker 17 2332
2014 Shift worker 18 118
2014 Non-shift worker 16 2280

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 123
2017 Non-shift worker 10 2332
2014 Shift worker 11 118
2014 Non-shift worker 12 2280

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 123
2017 Non-shift worker 7 2332
2014 Shift worker 9 118
2014 Non-shift worker 8 2280

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 123
2017 Non-shift worker 10 2332
2014 Shift worker 13 118
2014 Non-shift worker 11 2280

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 123
2017 Non-shift worker 10 2332
2014 Shift worker 13 118
2014 Non-shift worker 12 2280

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 123
2017 Non-shift worker 13 2332
2014 Shift worker 6 118
2014 Non-shift worker 10 2280

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 123
2017 Non-shift worker 10 2332
2014 Shift worker 16 118
2014 Non-shift worker 9 2280

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 123
2017 Non-shift worker 14 2332
2014 Shift worker 18 118
2014 Non-shift worker 12 2280

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 123
2017 Non-shift worker 25 2332
2014 Shift worker 24 118
2014 Non-shift worker 22 2280

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 123
2017 Non-shift worker 9 2332
2014 Shift worker 7 118
2014 Non-shift worker 8 2280

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 123
2017 Non-shift worker 43 2332
2014 Shift worker 41 118
2014 Non-shift worker 43 2280

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 123
2017 Non-shift worker 2 2332
2014 Non-shift worker 1 2280

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 123
2017 Non-shift worker 48 2332
2014 Shift worker 46 118
2014 Non-shift worker 50 2280

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 2332

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 123
2017 Non-shift worker 15 2332
2014 Shift worker 8 118
2014 Non-shift worker 14 2280

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 94 6 128
2017 Non-shift worker 92 8 2500

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 16 15 4 4 30 12 61 13 959
2017 Non-shift worker 15 16 18 6 7 28 9 50 21 14843
2014 Shift worker 16 16 16 5 5 29 13 55 17 873
2014 Non-shift worker 13 16 20 6 6 30 8 47 20 14357

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 32 14 3 3 12 3 76 7 954
2017 Non-shift worker 29 30 17 6 5 11 1 68 13 14816
2014 Shift worker 27 32 16 4 4 15 2 71 10 873
2014 Non-shift worker 23 29 20 6 5 16 1 62 13 14358
2011 Shift worker 32 37 15 4 3 8 0 76 8 1165
2011 Non-shift worker 28 35 17 7 4 9 0 70 12 15635
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 43 15 12 6 4 6 63 20 957
2017 Non-shift worker 26 49 10 7 2 2 3 79 10 14840
2014 Shift worker 14 45 16 11 4 3 7 66 17 875
2014 Non-shift worker 24 52 11 6 2 1 3 80 8 14349
2011 Shift worker 15 47 18 11 4 2 3 66 16 1163
2011 Non-shift worker 25 54 10 6 2 1 3 81 8 15634
2008 Shift worker 13 43 19 13 7 3 1 59 21 593
2008 Non-shift worker 26 50 11 7 3 1 3 79 10 14114

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 26 17 6 3 24 10 60 14 956
2017 Non-shift worker 13 24 20 8 5 22 7 53 18 14817
2014 Shift worker 10 22 20 9 7 21 11 47 23 874
2014 Non-shift worker 10 24 22 9 6 21 8 47 21 14351
2011 Shift worker 11 25 22 12 6 16 8 47 24 1164
2011 Non-shift worker 10 26 23 10 7 19 6 47 23 15645

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 34 8 2 1 14 6 86 4 958
2017 Non-shift worker 41 32 11 3 2 9 4 83 5 14843
2014 Shift worker 31 36 11 3 2 9 7 81 6 875
2014 Non-shift worker 34 35 12 3 2 10 4 80 6 14357
2011 Shift worker 34 37 13 3 2 8 3 80 6 1167
2011 Non-shift worker 36 36 11 4 2 8 3 81 6 15644
2008 Shift worker 25 44 13 2 0 14 1 81 3 592
2008 Non-shift worker 33 37 13 4 2 9 3 80 6 14103

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 32 11 2 2 17 6 81 4 957
2017 Non-shift worker 33 31 13 4 3 13 4 77 7 14824
2014 Shift worker 25 34 14 4 3 14 7 74 9 874
2014 Non-shift worker 26 33 16 5 3 13 4 71 10 14335
2011 Shift worker 26 37 13 5 4 12 4 74 10 1159
2011 Non-shift worker 27 35 15 6 3 12 3 72 11 15608
2008 Shift worker 23 42 16 5 2 10 2 74 8 590
2008 Non-shift worker 28 35 15 7 4 8 3 70 13 14098
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 7 93 952
2017 Non-shift worker 8 92 14821
2014 Shift worker 8 92 873
2014 Non-shift worker 8 92 14328

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 62
2017 Non-shift worker 35 1171
2014 Shift worker 41 65
2014 Non-shift worker 35 1084

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 69 62
2017 Non-shift worker 75 1171
2014 Shift worker 68 65
2014 Non-shift worker 81 1084

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 1171
2014 Non-shift worker 3 1084

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 62

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 1171
2014 Non-shift worker 5 1084

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 62
2017 Non-shift worker 13 1171
2014 Shift worker 28 65
2014 Non-shift worker 11 1084

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 62
2017 Non-shift worker 8 1171
2014 Shift worker 10 65
2014 Non-shift worker 9 1084

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 61
2017 Non-shift worker 25 1164
2014 Shift worker 33 66
2014 Non-shift worker 20 1080

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 61
2017 Non-shift worker 23 1164
2014 Shift worker 35 66
2014 Non-shift worker 17 1080

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 61
2017 Non-shift worker 16 1164
2014 Shift worker 18 66
2014 Non-shift worker 13 1080

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 61
2017 Non-shift worker 8 1164
2014 Shift worker 13 66
2014 Non-shift worker 5 1080

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 61
2017 Non-shift worker 27 1164
2014 Shift worker 25 66
2014 Non-shift worker 22 1080

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 61
2017 Non-shift worker 21 1164
2014 Shift worker 24 66
2014 Non-shift worker 18 1080

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 1164
2014 Non-shift worker 4 1080

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 61
2017 Non-shift worker 1 1164

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 61
2017 Non-shift worker 7 1164
2014 Shift worker 8 66
2014 Non-shift worker 7 1080

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 61
2017 Non-shift worker 16 1164
2014 Shift worker 20 66
2014 Non-shift worker 19 1080

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 1164

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 61
2017 Non-shift worker 20 1164
2014 Shift worker 12 66
2014 Non-shift worker 20 1080

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 61
2014 Non-shift worker 0 1080

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 61
2017 Non-shift worker 21 1164
2014 Shift worker 28 66
2014 Non-shift worker 30 1080

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 62
2017 Non-shift worker 34 1170
2014 Shift worker 38 66
2014 Non-shift worker 28 1084

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 62
2017 Non-shift worker 15 1170
2014 Shift worker 12 66
2014 Non-shift worker 14 1084

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 1170
2014 Non-shift worker 3 1084

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 62
2017 Non-shift worker 20 1170
2014 Shift worker 16 66
2014 Non-shift worker 22 1084

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 1170
2014 Non-shift worker 4 1084

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 1170
2014 Non-shift worker 8 1084

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 62
2017 Non-shift worker 11 1170
2014 Shift worker 15 66
2014 Non-shift worker 9 1084

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 62
2017 Non-shift worker 8 1170
2014 Shift worker 9 66
2014 Non-shift worker 8 1084

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 57 62
2017 Non-shift worker 44 1170
2014 Shift worker 39 66
2014 Non-shift worker 48 1084

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 1103
2014 Shift worker 14 65
2014 Non-shift worker 6 994

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 60
2017 Non-shift worker 13 1103
2014 Shift worker 15 65
2014 Non-shift worker 11 994

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 1103
2014 Shift worker 13 65
2014 Non-shift worker 4 994

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 60
2017 Non-shift worker 3 1103
2014 Non-shift worker 3 994

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 1103
2014 Non-shift worker 3 994

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 1103
2014 Shift worker 8 65
2014 Non-shift worker 6 994

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 1103
2014 Non-shift worker 6 994

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 60
2017 Non-shift worker 11 1103
2014 Shift worker 16 65
2014 Non-shift worker 11 994

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 60
2017 Non-shift worker 11 1103
2014 Shift worker 20 65
2014 Non-shift worker 11 994

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 60
2017 Non-shift worker 22 1103
2014 Shift worker 19 65
2014 Non-shift worker 24 994

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 60
2017 Non-shift worker 10 1103
2014 Shift worker 8 65
2014 Non-shift worker 9 994

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 60
2017 Non-shift worker 40 1103
2014 Shift worker 34 65
2014 Non-shift worker 44 994

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 1103
2014 Non-shift worker 2 994

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 54 60
2017 Non-shift worker 58 1103
2014 Shift worker 60 65
2014 Non-shift worker 65 994

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 60
2017 Non-shift worker 1 1103

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 60
2017 Non-shift worker 16 1103
2014 Shift worker 12 65
2014 Non-shift worker 15 994

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 95 5 62
2017 Non-shift worker 90 10 1170

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 18 14 3 3 33 10 65 9 956
2017 Non-shift worker 17 16 19 3 3 32 9 57 11 14837
2014 Shift worker 17 21 14 3 4 32 10 64 11 874
2014 Non-shift worker 14 16 21 3 3 36 8 52 11 14351

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 30 13 3 2 14 3 79 6 957
2017 Non-shift worker 32 30 16 3 3 13 2 74 7 14821
2014 Shift worker 29 33 12 3 3 18 3 78 7 873
2014 Non-shift worker 25 29 19 3 3 19 2 69 8 14348
2011 Shift worker 37 37 12 3 2 9 0 81 5 1167
2011 Non-shift worker 32 36 15 4 2 11 0 76 7 15624
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 21 18 15 27 1 2 38 43 959
2017 Non-shift worker 18 22 19 16 22 0 2 41 39 14816

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 25 25 12 9 0 2 54 21 955
2017 Non-shift worker 18 25 27 16 12 0 2 44 29 14821

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 23 18 9 7 1 6 62 18 955
2017 Non-shift worker 24 26 22 13 10 1 5 52 24 14789

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 23 20 11 9 2 4 58 21 955
2017 Non-shift worker 21 24 22 15 13 1 3 47 30 14823

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 20 10 3 2 1 10 83 5 957
2017 Non-shift worker 48 21 11 4 3 1 12 79 9 14801

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 29 20 10 7 0 1 62 17 956
2017 Non-shift worker 28 29 22 12 8 0 1 58 20 14788

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 27 19 9 5 2 3 66 15 954
2017 Non-shift worker 27 31 22 11 6 1 2 60 18 14787

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 28 18 8 4 2 4 68 13 954
2017 Non-shift worker 23 30 23 13 8 1 2 55 21 14775

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 29 14 7 5 2 4 72 13 954
2017 Non-shift worker 29 30 20 11 6 1 2 62 18 14782

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 28 22 9 7 1 3 61 16 954
2017 Non-shift worker 23 30 23 13 9 1 2 55 22 14757

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 23 12 5 4 0 3 78 9 956
2017 Non-shift worker 48 24 14 7 5 0 2 74 12 14809

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 11 6 4 4 1 6 85 8 955
2017 Non-shift worker 69 13 6 4 3 1 4 87 7 14819

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 19 8 4 2 0 5 85 6 954
2017 Non-shift worker 56 25 9 4 3 0 3 85 6 14808

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 14 7 3 4 0 5 85 8 956
2017 Non-shift worker 61 18 8 5 4 1 3 82 9 14806

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 7 4 1 1 1 26 93 2 956
2017 Non-shift worker 52 10 4 2 1 0 30 89 4 14795

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 16 9 4 3 0 9 83 7 952
2017 Non-shift worker 61 17 8 3 2 1 8 86 6 14732

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 18 13 9 11 1 4 65 22 958
2017 Non-shift worker 56 17 9 6 6 1 5 77 13 14822

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 27 16 5 4 0 3 75 9 957
2017 Non-shift worker 45 30 14 5 3 0 3 78 8 14794

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 32 35 11 6 0 0 49 17 956
2017 Non-shift worker 11 30 38 14 7 0 0 41 21 14841

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 18 37 22 16 1 1 38 25 954
2017 Non-shift worker 10 21 39 20 9 0 0 29 32 14803

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 40 18 9 4 6 0 67 14 957
2017 Non-shift worker 28 41 14 8 5 3 0 72 14 14834

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 42 19 11 8 2 0 62 19 959
2017 Non-shift worker 18 39 17 15 9 2 0 58 24 14830
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 18 82 956
2017 Non-shift worker 22 78 14827
2014 Shift worker 18 82 873
2014 Non-shift worker 20 80 14320

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 81 19 177
2017 Non-shift worker 80 20 3304
2014 Shift worker 71 29 158
2014 Non-shift worker 77 23 2828

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 39 6 10 3 0 0 82 12 145
2017 Non-shift worker 45 35 6 9 4 1 0 81 13 2656
2014 Shift worker 35 45 8 7 5 0 0 80 12 113
2014 Non-shift worker 45 34 6 9 5 0 0 79 14 2188
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 21 21 14 18 2 1 25 75 960
2017 Non-shift worker 29 22 19 12 14 2 1 30 70 14844

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 690
2017 Non-shift worker 20 9998

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 690
2017 Non-shift worker 31 9998

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 25 690
2017 Non-shift worker 24 9998

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 690
2017 Non-shift worker 45 9998

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 690
2017 Non-shift worker 7 9998

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 690
2017 Non-shift worker 41 9998

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 7 51 19 7 4 11 678
2017 Non-shift worker 5 49 19 9 4 13 9803

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 22 16 14 23 2 9 40 42 697
2017 Non-shift worker 10 21 15 17 27 2 9 34 49 10042

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 3 8 14 18 45 2 9 13 71 697
2017 Non-shift worker 3 8 11 17 53 2 7 12 76 10043
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