2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 119. Have you ever served in the Canadian military?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 33 49 4 10 4 0 0 82 14 388
2017 Has not served in the Canadian military 38 46 4 9 3 0 0 84 12 15366

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 69 21 5 3 1 0 1 91 4 388
2017 Has not served in the Canadian military 73 20 3 2 1 0 1 94 3 15336

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 66 18 6 5 4 0 1 85 10 389
2017 Has not served in the Canadian military 69 18 5 5 2 0 1 88 7 15350

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 39 31 7 13 10 0 0 71 23 389
2017 Has not served in the Canadian military 38 35 7 12 7 0 0 74 19 15359

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 27 39 11 15 8 0 0 66 23 388
2017 Has not served in the Canadian military 27 42 11 13 6 0 0 70 19 15351

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 33 38 14 8 6 0 1 72 14 388
2017 Has not served in the Canadian military 35 39 14 8 5 0 0 74 13 15348

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 40 37 9 9 5 0 0 77 13 387
2017 Has not served in the Canadian military 42 38 9 7 4 0 0 80 11 15342

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 48 31 11 8 2 0 0 79 10 387
2017 Has not served in the Canadian military 44 38 8 7 3 0 0 82 10 15322

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 42 30 13 6 7 0 1 73 14 388
2017 Has not served in the Canadian military 41 34 10 8 6 0 1 75 15 15343

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 37 21 10 9 13 1 8 64 24 387
2017 Has not served in the Canadian military 38 23 10 9 9 2 10 69 20 15339

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 35 39 12 7 7 0 0 74 14 388
2017 Has not served in the Canadian military 32 44 12 7 5 0 0 76 12 15358

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 24 35 18 13 10 0 0 59 23 387
2017 Has not served in the Canadian military 25 36 16 13 9 0 0 61 23 15354

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 31 43 11 8 6 0 0 74 15 387
2017 Has not served in the Canadian military 33 43 11 9 4 0 0 76 13 15351

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 38 42 10 5 4 0 0 81 9 388
2017 Has not served in the Canadian military 42 41 9 5 3 0 0 83 7 15335

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 28 37 15 10 10 0 0 65 20 388
2017 Has not served in the Canadian military 28 38 15 11 9 0 0 65 19 15345

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 51 32 11 3 3 0 0 83 6 388
2017 Has not served in the Canadian military 50 35 9 3 2 0 0 86 5 15328

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 25 33 15 14 12 1 0 59 26 386
2017 Has not served in the Canadian military 25 36 15 14 9 0 1 62 23 15298

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 28 29 17 12 13 0 1 58 25 387
2017 Has not served in the Canadian military 28 34 17 12 8 0 1 62 21 15307

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 32 39 11 12 7 0 0 71 18 387
2017 Has not served in the Canadian military 31 40 13 10 5 0 0 71 15 15312

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 36 42 10 6 5 0 0 78 11 386
2017 Has not served in the Canadian military 38 40 12 6 4 0 0 78 10 15302

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 41 30 15 8 3 1 3 73 11 389
2017 Has not served in the Canadian military 43 32 14 6 3 0 2 77 9 15360

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 13 21 33 17 11 2 3 30 36 386
2017 Has not served in the Canadian military 10 22 34 18 10 2 4 30 34 15305

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 11 16 28 21 16 4 5 40 29 383
2017 Has not served in the Canadian military 8 16 27 22 16 4 6 43 27 15254

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 16 16 26 18 13 3 8 35 36 385
2017 Has not served in the Canadian military 14 21 27 16 11 3 8 30 39 15265

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 13 14 29 21 16 2 7 40 29 382
2017 Has not served in the Canadian military 9 16 29 23 15 2 7 41 27 15222

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 16 18 26 14 16 2 8 33 38 386
2017 Has not served in the Canadian military 13 19 26 18 15 2 7 36 35 15275

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 15 17 25 19 15 5 4 38 35 388
2017 Has not served in the Canadian military 12 19 26 18 14 5 6 36 35 15278

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 18 26 27 9 11 3 5 22 49 386
2017 Has not served in the Canadian military 15 23 31 14 9 3 5 24 42 15288
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 63 18 8 2 3 0 5 86 6 389
2017 Has not served in the Canadian military 70 14 5 4 2 0 4 89 6 15342

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 27 26 16 12 8 6 4 60 22 388
2017 Has not served in the Canadian military 27 30 15 10 7 6 5 64 19 15347

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 43 30 10 8 7 2 0 75 15 388
2017 Has not served in the Canadian military 46 30 8 8 6 1 0 77 14 15343

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 29 35 12 13 8 2 1 65 22 389
2017 Has not served in the Canadian military 29 36 13 13 7 2 1 67 20 15332

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 20 27 15 13 11 14 1 55 28 388
2017 Has not served in the Canadian military 23 26 15 12 10 12 1 57 26 15348

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 14 17 18 17 13 20 3 39 38 387
2017 Has not served in the Canadian military 12 21 17 16 12 20 2 42 36 15350

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 47 36 6 7 4 0 0 84 10 386
2017 Has not served in the Canadian military 44 39 7 6 3 0 0 83 9 15334
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 37 35 14 7 4 1 1 73 12 388
2017 Has not served in the Canadian military 38 37 11 8 5 1 1 75 13 15350

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 45 31 12 4 4 3 1 79 9 389
2017 Has not served in the Canadian military 47 31 10 6 3 2 1 80 9 15351

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 43 35 11 7 4 1 1 79 10 387
2017 Has not served in the Canadian military 45 34 10 7 4 1 0 80 11 15338

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 74 12 7 1 2 0 4 89 3 388
2017 Has not served in the Canadian military 80 11 3 1 2 0 3 94 3 15339

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 51 21 7 5 7 3 7 79 12 389
2017 Has not served in the Canadian military 46 22 7 5 7 4 10 78 14 15332

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 52 30 7 5 4 1 0 83 10 388
2017 Has not served in the Canadian military 54 27 7 6 4 1 0 82 10 15339

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 50 26 13 4 4 2 0 79 8 389
2017 Has not served in the Canadian military 55 26 10 4 4 2 0 82 8 15341

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 49 28 9 6 6 1 1 79 12 387
2017 Has not served in the Canadian military 51 28 10 6 4 0 0 80 10 15321
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 24 45 7 11 5 1 7 75 17 66
2017 Has not served in the Canadian military 26 41 12 11 5 2 4 71 16 2357

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 30 30 15 6 6 12 1 68 14 389
2017 Has not served in the Canadian military 31 31 15 8 5 10 0 69 15 15359

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 27 32 16 11 8 5 1 63 20 389
2017 Has not served in the Canadian military 28 32 18 11 7 4 0 63 19 15353

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 19 30 15 15 9 11 1 56 27 387
2017 Has not served in the Canadian military 20 30 19 13 8 9 0 55 24 15333

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 19 27 17 13 13 9 1 52 29 387
2017 Has not served in the Canadian military 23 27 17 13 12 8 0 55 27 15358

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 18 34 16 13 12 6 1 56 27 385
2017 Has not served in the Canadian military 21 33 17 14 9 5 0 57 25 15333
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 25 44 16 8 6 1 0 70 14 389
2017 Has not served in the Canadian military 28 44 16 8 3 2 0 72 11 15336

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 40 40 12 4 2 2 1 83 5 387
2017 Has not served in the Canadian military 39 43 10 4 2 3 0 84 6 15326

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 40 32 14 4 6 3 1 74 11 388
2017 Has not served in the Canadian military 37 38 11 7 4 3 1 77 11 15329

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 21 36 22 8 6 6 1 61 15 388
2017 Has not served in the Canadian military 25 35 18 11 5 5 1 64 17 15333

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 18 26 16 10 14 12 3 52 29 387
2017 Has not served in the Canadian military 19 24 17 14 13 11 3 49 31 15319

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 58 17 11 4 2 1 6 82 6 389
2017 Has not served in the Canadian military 62 19 7 3 2 2 6 87 6 15350

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 63 19 8 2 2 3 3 87 5 388
2017 Has not served in the Canadian military 70 17 4 2 1 2 3 92 3 15345

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 21 36 17 9 12 3 1 59 23 387
2017 Has not served in the Canadian military 24 34 16 13 9 4 0 60 23 15338

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 21 26 16 14 18 2 3 51 33 386
2017 Has not served in the Canadian military 21 28 14 15 16 3 2 52 33 15341

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 19 33 21 12 10 5 1 55 23 388
2017 Has not served in the Canadian military 19 34 21 12 7 6 1 57 21 15331

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 41 34 13 4 3 3 2 79 8 388
2017 Has not served in the Canadian military 41 35 13 3 3 4 1 80 6 15325

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 40 39 11 4 3 3 1 81 7 386
2017 Has not served in the Canadian military 41 39 10 5 2 2 0 82 7 15327

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 47 36 9 4 4 0 0 83 8 389
2017 Has not served in the Canadian military 47 37 8 4 3 0 0 85 7 15360

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 33 37 13 9 8 0 0 70 17 387
2017 Has not served in the Canadian military 35 34 16 8 6 1 0 69 15 15333

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 30 40 14 10 7 0 0 70 16 388
2017 Has not served in the Canadian military 34 37 15 9 5 0 0 71 14 15341

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 25 23 23 13 11 5 0 50 26 389
2017 Has not served in the Canadian military 27 25 20 13 10 5 1 55 24 15344
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Has served in the Canadian military 26 35 39 388
2017 Has not served in the Canadian military 29 36 35 15356

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Has served in the Canadian military 21 30 27 11 5 6 102
2017 Has not served in the Canadian military 15 34 33 5 7 6 4413
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Has served in the Canadian military 18 82 389
2017 Has not served in the Canadian military 17 83 15340

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 49 69
2017 Has not served in the Canadian military 51 2543

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 56 69
2017 Has not served in the Canadian military 61 2543

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 6 2543

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 69

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 3 2543

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 16 69
2017 Has not served in the Canadian military 15 2543

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 3 2543

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 41 69
2017 Has not served in the Canadian military 42 2543

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 37 69
2017 Has not served in the Canadian military 40 2543

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 42 69
2017 Has not served in the Canadian military 43 2543

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 30 69
2017 Has not served in the Canadian military 41 2543

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 22 69
2017 Has not served in the Canadian military 25 2543

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 61 69
2017 Has not served in the Canadian military 57 2543

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 37 69
2017 Has not served in the Canadian military 36 2543

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 1 2543

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 8 2543

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 9 69
2017 Has not served in the Canadian military 12 2543

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 49 69
2017 Has not served in the Canadian military 48 2543

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 18 69
2017 Has not served in the Canadian military 26 2543

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 22 69
2017 Has not served in the Canadian military 14 2543

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 60 69
2017 Has not served in the Canadian military 53 2541

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 26 69
2017 Has not served in the Canadian military 27 2541

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 8 69
2017 Has not served in the Canadian military 5 2541

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 23 69
2017 Has not served in the Canadian military 21 2541

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 13 69
2017 Has not served in the Canadian military 9 2541

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 6 2541

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 10 69
2017 Has not served in the Canadian military 14 2541

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 15 69
2017 Has not served in the Canadian military 11 2541

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 21 69
2017 Has not served in the Canadian military 25 2541

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 9 67
2017 Has not served in the Canadian military 12 2375

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 9 67
2017 Has not served in the Canadian military 18 2375

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 9 67
2017 Has not served in the Canadian military 11 2375

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 7 2375

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 11 2375

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 12 67
2017 Has not served in the Canadian military 11 2375

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 13 67
2017 Has not served in the Canadian military 13 2375

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 8 67
2017 Has not served in the Canadian military 11 2375

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 16 67
2017 Has not served in the Canadian military 14 2375

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 21 67
2017 Has not served in the Canadian military 25 2375

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 7 67
2017 Has not served in the Canadian military 9 2375

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 32 67
2017 Has not served in the Canadian military 43 2375

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 2 2375

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 54 67
2017 Has not served in the Canadian military 47 2375

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 67
2017 Has not served in the Canadian military 1 2375

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 15 67
2017 Has not served in the Canadian military 15 2375

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Has served in the Canadian military 90 10 68
2017 Has not served in the Canadian military 92 8 2545

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 16 16 21 6 7 27 7 48 20 388
2017 Has not served in the Canadian military 16 16 18 6 6 28 10 51 20 15360

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 32 31 17 7 4 9 1 69 12 389
2017 Has not served in the Canadian military 29 30 17 6 5 12 2 68 12 15326
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 29 45 10 6 3 2 5 79 11 388
2017 Has not served in the Canadian military 25 49 11 8 3 2 3 78 11 15354

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 13 22 22 7 6 22 8 50 19 387
2017 Has not served in the Canadian military 13 24 20 8 5 23 7 53 18 15330

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 36 33 10 2 2 12 5 83 5 388
2017 Has not served in the Canadian military 41 32 11 3 2 9 4 83 5 15358

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 30 28 15 4 4 15 5 72 10 389
2017 Has not served in the Canadian military 33 31 13 4 2 13 4 77 7 15336
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Has served in the Canadian military 8 92 389
2017 Has not served in the Canadian military 8 92 15331

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 28 32
2017 Has not served in the Canadian military 35 1193

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 94 32
2017 Has not served in the Canadian military 75 1193

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 4 1193

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 6 1193

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 14 1193

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 8 1193

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 26 1186

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 22 32
2017 Has not served in the Canadian military 23 1186

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 19 32
2017 Has not served in the Canadian military 16 1186

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 9 1186

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 28 32
2017 Has not served in the Canadian military 27 1186

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 19 32
2017 Has not served in the Canadian military 21 1186

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 32
2017 Has not served in the Canadian military 4 1186

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 32
2017 Has not served in the Canadian military 1 1186

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 7 1186

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 17 1186

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 32
2017 Has not served in the Canadian military 1 1186

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 28 32
2017 Has not served in the Canadian military 19 1186

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 32

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 22 32
2017 Has not served in the Canadian military 20 1186

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 38 32
2017 Has not served in the Canadian military 34 1192

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 19 32
2017 Has not served in the Canadian military 15 1192

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 4 1192

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 19 32
2017 Has not served in the Canadian military 20 1192

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 5 1192

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 6 1192

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 11 1192

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 8 1192

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 47 32
2017 Has not served in the Canadian military 45 1192

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 6 1125

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 31
2017 Has not served in the Canadian military 13 1125

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 31
2017 Has not served in the Canadian military 5 1125

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 31
2017 Has not served in the Canadian military 3 1125

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 0 31
2017 Has not served in the Canadian military 4 1125

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 5 1125

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 10 1125

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 12 1125

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 16 31
2017 Has not served in the Canadian military 11 1125

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 20 31
2017 Has not served in the Canadian military 22 1125

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 16 31
2017 Has not served in the Canadian military 10 1125

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 46 31
2017 Has not served in the Canadian military 40 1125

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 2 1125

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 74 31
2017 Has not served in the Canadian military 57 1125

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 1 1125

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Has not served in the Canadian military 16 1125

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Has served in the Canadian military 97 3 32
2017 Has not served in the Canadian military 90 10 1192

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 18 15 23 3 4 30 8 52 10 389
2017 Has not served in the Canadian military 17 16 19 3 3 32 9 58 10 15350

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 35 27 19 4 4 10 2 70 8 388
2017 Has not served in the Canadian military 33 31 15 3 3 13 2 75 7 15334
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 20 24 14 13 26 0 2 46 39 388
2017 Has not served in the Canadian military 18 22 19 16 22 0 2 41 40 15331

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 20 21 27 17 13 1 1 42 31 388
2017 Has not served in the Canadian military 18 25 27 16 12 0 2 44 28 15334

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 25 25 23 12 12 1 3 51 25 387
2017 Has not served in the Canadian military 24 26 22 13 10 1 5 53 24 15302

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 22 22 24 14 15 2 2 45 30 389
2017 Has not served in the Canadian military 22 24 22 15 13 1 3 47 30 15334

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 47 19 12 5 3 1 12 77 9 389
2017 Has not served in the Canadian military 48 21 11 4 3 1 12 79 8 15315

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 34 29 20 8 6 1 2 65 14 389
2017 Has not served in the Canadian military 28 29 22 12 8 0 1 58 20 15303

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 29 27 23 11 7 1 2 58 19 389
2017 Has not served in the Canadian military 27 31 21 11 6 1 2 60 18 15298

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 25 28 20 12 12 2 1 55 25 388
2017 Has not served in the Canadian military 24 30 23 12 7 1 3 56 20 15287

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 31 30 19 8 10 1 1 63 19 388
2017 Has not served in the Canadian military 30 30 19 11 6 1 3 62 17 15294

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 23 27 24 15 10 0 1 50 25 386
2017 Has not served in the Canadian military 24 30 23 13 9 1 2 55 22 15272

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 53 22 13 7 4 0 1 75 11 389
2017 Has not served in the Canadian military 48 24 14 6 5 0 2 74 11 15320

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 73 12 6 4 2 1 2 88 6 387
2017 Has not served in the Canadian military 69 13 6 4 4 1 5 87 8 15331

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 60 23 8 3 3 0 3 86 6 388
2017 Has not served in the Canadian military 57 25 9 4 3 0 3 85 6 15319

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 68 12 8 6 4 0 2 81 10 388
2017 Has not served in the Canadian military 61 18 8 5 4 1 3 82 9 15318

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 57 8 2 2 2 0 29 92 5 389
2017 Has not served in the Canadian military 53 10 4 2 1 0 30 90 4 15308

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 65 16 8 3 1 0 7 87 4 387
2017 Has not served in the Canadian military 60 17 8 3 2 1 8 86 6 15244

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 59 15 9 6 7 1 4 78 13 388
2017 Has not served in the Canadian military 55 17 9 6 7 1 5 77 14 15337

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 49 30 12 3 2 1 3 82 6 389
2017 Has not served in the Canadian military 45 30 14 5 3 0 3 78 8 15308

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 13 25 39 16 6 0 0 38 22 388
2017 Has not served in the Canadian military 12 30 38 14 6 0 0 42 20 15355

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 11 23 36 18 11 0 1 29 35 386
2017 Has not served in the Canadian military 10 21 39 20 9 0 0 29 32 15315

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 25 38 17 10 8 3 0 65 18 388
2017 Has not served in the Canadian military 28 41 14 8 5 3 0 72 14 15349

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 23 33 17 15 9 2 0 57 25 387
2017 Has not served in the Canadian military 18 39 17 14 9 2 0 58 24 15347
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Has served in the Canadian military 24 76 386
2017 Has not served in the Canadian military 22 78 15344

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Has served in the Canadian military 76 24 93
2017 Has not served in the Canadian military 81 19 3381

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 51 27 9 10 1 1 0 80 12 71
2017 Has not served in the Canadian military 44 36 6 9 4 1 0 81 13 2725
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 30 24 15 12 15 4 1 32 68 387
2017 Has not served in the Canadian military 28 22 19 12 14 2 1 29 71 15363

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 20 250
2017 Has not served in the Canadian military 21 10408

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 30 250
2017 Has not served in the Canadian military 31 10408

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 18 250
2017 Has not served in the Canadian military 24 10408

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 41 250
2017 Has not served in the Canadian military 45 10408

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 8 250
2017 Has not served in the Canadian military 7 10408

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Has served in the Canadian military 48 250
2017 Has not served in the Canadian military 40 10408

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Has served in the Canadian military 9 44 18 12 3 14 246
2017 Has not served in the Canadian military 5 49 19 9 4 12 10207

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 10 18 14 16 29 3 10 32 52 253
2017 Has not served in the Canadian military 10 21 15 17 27 2 9 35 49 10457

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Has served in the Canadian military 2 9 14 14 52 3 6 13 73 253
2017 Has not served in the Canadian military 3 8 11 17 52 2 7 12 76 10457
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