2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	46	4	8	3	85	11	2429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	4	8	3	85	11	4432
2017	University certificate or diploma below the bachelor's level	37	46	4	9	4	83	13	987
2017	Bachelor's degree	37	48	4	8	3	84	11	5656
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	45	5	11	4	80	15	2269
2014	Secondary or high school graduation certificate or equivalent or less	33	49	6	9	3	82	12	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	48	5	10	4	81	14	4463
2014	University certificate or diploma below the bachelor's level	29	49	6	11	5	78	16	882
2014	Bachelor's degree	32	48	5	11	4	81	14	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	46	5	11	4	80	15	2140
2011	Secondary or high school graduation certificate or equivalent or less	36	46	5	10	3	82	13	3435
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	46	5	11	3	81	14	5197
2011	University certificate or diploma below the bachelor's level	30	49	6	12	4	79	16	1007
2011	Bachelor's degree	33	49	4	10	3	82	14	5152
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	47	4	11	4	81	15	1995
2008	Secondary or high school graduation certificate or equivalent or less	32	50	4	10	4	82	14	3584
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	47	5	11	4	79	16	4590
2008	University certificate or diploma below the bachelor's level	28	48	6	12	6	76	18	916
2008	Bachelor's degree	32	49	5	11	4	81	14	4089
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	46	4	10	3	84	13	1461

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	20	3	1	1	1	1	96	2	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	20	3	2	1	1	1	94	3	4425
2017	University certificate or diploma below the bachelor's level	68	23	3	2	2	0	1	93	4	986
2017	Bachelor's degree	74	19	3	2	1	0	1	94	3	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	21	4	3	1	0	0	92	4	2263
2014	Secondary or high school graduation certificate or equivalent or less	69	23	4	2	1	0	1	94	3	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	23	4	2	1	0	1	93	4	4459
2014	University certificate or diploma below the bachelor's level	65	25	4	3	1	1	0	91	5	882
2014	Bachelor's degree	70	22	3	3	1	0	1	93	4	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	22	4	3	1	0	1	91	5	2139
2011	Secondary or high school graduation certificate or equivalent or less	73	20	3	2	1	0	1	94	3	3440
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	21	4	2	1	0	1	93	4	5201
2011	University certificate or diploma below the bachelor's level	67	25	2	4	1	0	1	92	5	1008
2011	Bachelor's degree	73	19	3	3	1	0	1	93	3	5150
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	21	3	4	2	0	0	91	6	1997
2008	Secondary or high school graduation certificate or equivalent or less	73	20	3	2	1	0	1	94	3	3577
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	20	3	3	1	0	1	92	5	4582
2008	University certificate or diploma below the bachelor's level	66	22	5	4	1	1	0	89	6	913
2008	Bachelor's degree	72	20	3	3	1	0	1	92	4	4089
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	20	3	5	1	1	1	91	6	1458

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	17	4	3	2	2	90	5	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	18	5	5	2	2	88	7	4430
2017	University certificate or diploma below the bachelor's level	66	20	4	5	3	1	87	8	987
2017	Bachelor's degree	70	17	4	5	2	1	88	8	5648
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	19	5	7	4	1	84	11	2267
2014	Secondary or high school graduation certificate or equivalent or less	67	20	5	4	2	2	89	6	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	19	6	6	3	1	86	9	4459
2014	University certificate or diploma below the bachelor's level	63	19	6	7	4	2	83	11	881
2014	Bachelor's degree	65	19	5	6	3	1	86	9	4957
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	20	5	7	5	1	82	13	2137
2011	Secondary or high school graduation certificate or equivalent or less	68	19	5	5	2	1	88	7	3436
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	19	5	6	3	1	85	9	5199
2011	University certificate or diploma below the bachelor's level	62	20	5	8	4	1	83	12	1008
2011	Bachelor's degree	66	17	5	7	3	1	85	11	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	19	5	8	6	1	81	14	1998
2008	Secondary or high school graduation certificate or equivalent or less	70	19	4	4	2	1	90	6	3579
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	18	5	6	3	1	86	9	4585
2008	University certificate or diploma below the bachelor's level	63	19	5	6	5	2	83	11	911
2008	Bachelor's degree	67	17	4	7	3	1	85	10	4089
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	18	4	10	5	1	81	15	1459

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	34	8	11	7	74	18	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	34	6	11	8	75	19	4430
2017	University certificate or diploma below the bachelor's level	33	37	10	13	8	69	21	988
2017	Bachelor's degree	38	36	7	12	7	73	20	5653
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	8	12	8	73	19	2269
2014	Secondary or high school graduation certificate or equivalent or less	36	37	7	11	8	74	19	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	8	12	8	72	20	4459
2014	University certificate or diploma below the bachelor's level	31	35	9	15	10	66	25	882
2014	Bachelor's degree	35	37	8	13	7	72	20	4958
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	8	12	6	73	18	2138
2011	Secondary or high school graduation certificate or equivalent or less	38	39	8	10	6	77	15	3430
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	38	8	9	6	77	15	5181
2011	University certificate or diploma below the bachelor's level	34	41	7	12	6	75	18	1002
2011	Bachelor's degree	37	40	8	10	5	78	15	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	9	11	6	75	16	2003

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	43	10	13	5	0	73	18	2424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	10	13	6	0	71	19	4425
2017	University certificate or diploma below the bachelor's level	27	40	12	14	7	0	67	21	988
2017	Bachelor's degree	26	43	11	14	6	0	69	20	5653
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	42	12	13	7	1	68	20	2269
2014	Secondary or high school graduation certificate or equivalent or less	25	42	12	14	7	0	67	21	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	42	12	14	8	0	66	22	4460
2014	University certificate or diploma below the bachelor's level	23	39	12	17	8	0	62	25	881
2014	Bachelor's degree	23	41	12	16	7	0	64	24	4958
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	14	13	7	0	66	20	2138
2011	Secondary or high school graduation certificate or equivalent or less	27	42	11	13	7	1	69	20	3429
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	12	15	8	1	64	23	5189
2011	University certificate or diploma below the bachelor's level	22	43	11	15	9	0	66	23	1007
2011	Bachelor's degree	23	42	12	15	7	1	66	22	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	40	14	13	7	1	67	20	2001
2008	Secondary or high school graduation certificate or equivalent or less	22	42	13	15	7	1	64	22	3587
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	41	12	16	9	0	62	25	4593
2008	University certificate or diploma below the bachelor's level	20	41	13	15	10	1	61	26	916
2008	Bachelor's degree	19	42	13	16	9	1	62	25	4096
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	13	13	7	1	66	20	1461

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	38	14	6	3	77	9	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	13	6	4	77	10	4426
2017	University certificate or diploma below the bachelor's level	33	40	14	8	5	73	12	987
2017	Bachelor's degree	31	39	15	10	5	70	15	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	12	8	6	73	15	2266
2014	Secondary or high school graduation certificate or equivalent or less	33	39	16	7	5	72	12	2715
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	40	13	8	5	73	13	4464
2014	University certificate or diploma below the bachelor's level	32	41	14	8	5	73	14	882
2014	Bachelor's degree	27	41	15	10	7	68	18	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	12	10	7	71	17	2139
2011	Secondary or high school graduation certificate or equivalent or less	40	36	13	7	4	76	11	3429
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	14	7	5	75	12	5193
2011	University certificate or diploma below the bachelor's level	36	36	13	9	5	73	14	1008
2011	Bachelor's degree	31	38	13	10	8	69	18	5148
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	11	11	8	71	19	1994
2008	Secondary or high school graduation certificate or equivalent or less	34	40	15	7	4	74	11	3583
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	41	14	7	5	74	12	4591
2008	University certificate or diploma below the bachelor's level	31	42	13	8	6	73	14	917
2008	Bachelor's degree	28	42	12	11	7	70	18	4094
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	37	9	10	6	75	16	1463

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	36	9	5	2	84	7	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	38	8	6	2	84	8	4422
2017	University certificate or diploma below the bachelor's level	40	40	9	8	4	80	12	987
2017	Bachelor's degree	38	39	10	8	4	78	12	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	35	9	8	6	77	14	2266
2014	Secondary or high school graduation certificate or equivalent or less	41	39	10	6	4	80	10	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	40	10	6	4	80	10	4458
2014	University certificate or diploma below the bachelor's level	38	40	11	7	4	78	12	880
2014	Bachelor's degree	35	41	10	9	6	76	15	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	10	9	7	74	16	2138
2011	Secondary or high school graduation certificate or equivalent or less	46	39	8	4	2	85	7	3438
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	41	8	6	3	83	9	5195
2011	University certificate or diploma below the bachelor's level	41	37	9	6	6	79	11	1006
2011	Bachelor's degree	35	42	9	8	6	77	15	5148
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	8	9	8	75	17	2001
2008	Secondary or high school graduation certificate or equivalent or less	43	41	8	5	3	84	7	3585
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	43	8	5	3	83	9	4593
2008	University certificate or diploma below the bachelor's level	36	45	8	6	5	81	11	915
2008	Bachelor's degree	34	44	9	8	5	78	13	4095
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	39	5	8	5	82	13	1463

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	36	9	7	3	82	9	2421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	8	7	3	82	10	4417
2017	University certificate or diploma below the bachelor's level	43	37	8	7	4	80	12	987
2017	Bachelor's degree	43	38	9	7	3	81	10	5640
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	38	8	8	2	82	10	2263
2014	Secondary or high school graduation certificate or equivalent or less	36	40	11	8	4	76	13	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	41	10	9	4	77	13	4458
2014	University certificate or diploma below the bachelor's level	34	39	11	11	5	73	16	881
2014	Bachelor's degree	37	39	10	9	4	76	13	4956
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	38	10	8	3	79	11	2137

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	32	11	8	6	0	1	75	14	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	11	8	6	0	1	76	14	4425
2017	University certificate or diploma below the bachelor's level	38	31	12	9	9	0	1	70	18	985
2017	Bachelor's degree	40	35	10	9	6	0	1	75	15	5649
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	11	8	6	0	1	75	14	2264
2014	Secondary or high school graduation certificate or equivalent or less	32	36	14	11	7	1	1	69	17	2709
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	14	10	8	0	1	68	19	4462
2014	University certificate or diploma below the bachelor's level	29	31	15	13	11	0	1	61	24	879
2014	Bachelor's degree	34	35	13	10	7	0	1	69	18	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	14	9	6	0	1	70	16	2139
2011	Secondary or high school graduation certificate or equivalent or less	34	37	13	8	7	0	1	72	15	3439
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	36	12	10	7	0	1	71	17	5190
2011	University certificate or diploma below the bachelor's level	31	37	12	11	8	0	1	69	20	1006
2011	Bachelor's degree	35	37	11	10	6	0	1	73	16	5149
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	11	9	5	0	1	74	14	2003

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	23	11	8	9	2	10	69	19	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	22	11	8	10	2	9	68	20	4426
2017	University certificate or diploma below the bachelor's level	36	25	11	8	10	1	8	68	20	986
2017	Bachelor's degree	40	22	9	9	8	2	10	70	19	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	22	10	10	9	2	13	65	23	2261
2014	Secondary or high school graduation certificate or equivalent or less	33	23	11	9	14	2	8	62	25	2710
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	23	10	10	13	2	8	64	25	4462
2014	University certificate or diploma below the bachelor's level	30	25	11	10	14	2	8	61	26	882
2014	Bachelor's degree	34	24	9	10	11	1	9	65	24	4959
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	22	10	12	12	2	15	59	29	2139
2011	Secondary or high school graduation certificate or equivalent or less	33	23	9	12	14	1	9	62	28	3439
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	24	10	11	15	1	7	61	28	5193
2011	University certificate or diploma below the bachelor's level	31	24	10	14	14	1	7	59	30	1006
2011	Bachelor's degree	31	25	9	13	13	1	8	62	28	5153
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	21	12	14	13	2	13	55	31	1996
2008	Secondary or high school graduation certificate or equivalent or less	39	25	7	10	13	1	6	68	25	3581
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	25	8	10	13	1	6	67	25	4585
2008	University certificate or diploma below the bachelor's level	35	26	9	13	12	1	4	64	26	913
2008	Bachelor's degree	35	26	9	12	11	1	7	66	24	4093
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	23	10	14	12	2	12	58	31	1464

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	44	11	6	4	79	10	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	44	10	7	4	79	11	4429
2017	University certificate or diploma below the bachelor's level	29	44	13	9	5	73	14	984
2017	Bachelor's degree	29	45	13	8	5	74	13	5654
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	42	11	8	5	75	14	2271
2014	Secondary or high school graduation certificate or equivalent or less	29	45	13	7	5	75	13	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	45	13	9	6	73	14	4459
2014	University certificate or diploma below the bachelor's level	29	44	13	7	6	73	13	882
2014	Bachelor's degree	24	46	14	10	7	70	17	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	46	12	9	7	72	15	2139
2011	Secondary or high school graduation certificate or equivalent or less	36	41	11	8	5	76	13	3431
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	11	8	6	74	14	5186
2011	University certificate or diploma below the bachelor's level	31	40	13	8	7	71	15	1004
2011	Bachelor's degree	26	42	14	10	7	69	17	5148
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	40	12	10	8	70	18	2000
2008	Secondary or high school graduation certificate or equivalent or less	36	41	11	8	4	77	12	3554
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	42	11	8	5	76	13	4548
2008	University certificate or diploma below the bachelor's level	32	44	11	8	6	75	14	909
2008	Bachelor's degree	27	43	13	10	6	71	16	4072
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	42	11	8	6	76	13	1459

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	33	16	13	9	61	23	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	16	14	9	61	23	4425
2017	University certificate or diploma below the bachelor's level	23	37	17	12	11	60	23	985
2017	Bachelor's degree	23	36	17	14	9	60	23	5653
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	15	12	8	65	20	2270
2014	Secondary or high school graduation certificate or equivalent or less	19	35	19	15	11	55	26	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	35	19	15	12	54	27	4460
2014	University certificate or diploma below the bachelor's level	18	30	20	19	12	48	31	881
2014	Bachelor's degree	18	35	18	17	12	53	28	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	36	18	13	10	59	23	2139
2011	Secondary or high school graduation certificate or equivalent or less	19	36	17	15	12	55	27	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35	19	15	12	54	27	5196
2011	University certificate or diploma below the bachelor's level	18	35	16	17	13	53	31	1006
2011	Bachelor's degree	19	36	17	17	12	55	29	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	37	15	15	10	59	25	2005

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	43	10	8	3	79	11	2421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	42	11	8	3	77	11	4427
2017	University certificate or diploma below the bachelor's level	30	43	13	10	4	74	14	984
2017	Bachelor's degree	31	45	11	9	4	76	13	5654
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	44	10	11	5	74	16	2270

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	39	9	4	2	0	85	6	2417
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	41	9	4	2	0	84	7	4423
2017	University certificate or diploma below the bachelor's level	39	42	11	4	3	0	82	8	980
2017	Bachelor's degree	40	42	9	5	3	0	83	8	5649
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	39	10	5	3	0	83	8	2271
2014	Secondary or high school graduation certificate or equivalent or less	38	42	12	4	3	0	81	7	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	43	13	5	3	1	79	8	4458
2014	University certificate or diploma below the bachelor's level	36	41	12	6	4	1	78	9	882
2014	Bachelor's degree	35	42	12	6	4	0	78	10	4962
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	40	10	5	3	0	82	8	2138
2011	Secondary or high school graduation certificate or equivalent or less	37	42	11	5	4	1	80	9	3433
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	13	6	4	1	77	10	5193
2011	University certificate or diploma below the bachelor's level	33	44	12	7	4	0	78	10	1004
2011	Bachelor's degree	33	44	11	8	4	0	77	11	5143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	41	10	7	4	0	79	11	2002
2008	Secondary or high school graduation certificate or equivalent or less	45	39	9	4	3	1	84	7	3581
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	10	5	3	1	82	8	4590
2008	University certificate or diploma below the bachelor's level	38	42	9	6	3	1	81	9	914
2008	Bachelor's degree	38	42	10	6	4	0	80	10	4092
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	9	7	4	1	80	11	1464

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	36	14	11	8	66	20	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	38	15	11	8	66	19	4426
2017	University certificate or diploma below the bachelor's level	24	37	16	11	11	62	22	983
2017	Bachelor's degree	26	39	16	11	8	64	19	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	15	9	9	67	18	2270

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	32	7	2	1	89	4	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	34	8	3	1	88	4	4426
2017	University certificate or diploma below the bachelor's level	47	39	9	3	2	86	5	984
2017	Bachelor's degree	46	37	11	3	2	84	6	5637
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	37	10	4	2	84	6	2265
2014	Secondary or high school graduation certificate or equivalent or less	63	26	7	2	1	90	3	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	29	8	2	2	88	4	4459
2014	University certificate or diploma below the bachelor's level	59	28	8	3	1	88	4	880
2014	Bachelor's degree	51	34	10	3	2	85	5	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	10	3	2	85	5	2137
2011	Secondary or high school graduation certificate or equivalent or less	62	28	7	2	1	90	3	3433
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	31	7	3	1	89	4	5197
2011	University certificate or diploma below the bachelor's level	55	32	8	3	2	87	5	1008
2011	Bachelor's degree	48	36	10	4	2	84	6	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	34	10	5	2	82	7	2001

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	36	15	15	7	0	1	63	22	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	16	13	9	1	1	62	22	4414
2017	University certificate or diploma below the bachelor's level	22	35	17	15	10	0	1	57	25	981
2017	Bachelor's degree	23	37	15	14	9	0	1	61	23	5629
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	37	13	13	9	0	1	65	22	2260
2014	Secondary or high school graduation certificate or equivalent or less	16	38	17	15	13	0	1	55	28	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	37	17	17	13	0	1	53	30	4459
2014	University certificate or diploma below the bachelor's level	16	34	15	19	16	0	0	50	35	882
2014	Bachelor's degree	16	36	16	17	14	0	1	52	32	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	39	13	14	12	0	0	61	26	2140
2011	Secondary or high school graduation certificate or equivalent or less	22	36	15	14	12	0	1	59	26	3433
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	35	15	15	13	0	1	56	28	5198
2011	University certificate or diploma below the bachelor's level	22	33	15	15	15	0	0	55	30	1003
2011	Bachelor's degree	20	36	15	16	12	0	0	57	29	5144
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	37	13	15	10	0	0	62	25	2004

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	34	17	11	7	0	1	65	18	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	18	11	8	0	1	63	19	4421
2017	University certificate or diploma below the bachelor's level	24	32	18	15	10	1	1	57	25	981
2017	Bachelor's degree	26	33	17	13	9	0	1	60	22	5624
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	32	15	11	10	0	0	64	21	2268
2014	Secondary or high school graduation certificate or equivalent or less	23	36	19	11	9	0	1	60	21	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	34	19	13	10	0	1	57	24	4460
2014	University certificate or diploma below the bachelor's level	20	32	18	16	13	0	0	53	29	882
2014	Bachelor's degree	21	33	19	15	12	0	0	55	27	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	14	13	11	0	0	62	24	2140

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	38	13	8	5	0	0	73	14	2418
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	39	12	9	6	0	0	72	15	4422
2017	University certificate or diploma below the bachelor's level	27	39	16	11	6	0	0	67	17	980
2017	Bachelor's degree	29	41	14	10	5	0	0	71	16	5635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	40	13	10	5	0	1	71	16	2263
2014	Secondary or high school graduation certificate or equivalent or less	26	38	17	11	8	0	0	65	18	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	40	16	12	7	0	0	65	19	4457
2014	University certificate or diploma below the bachelor's level	24	37	15	14	9	0	0	61	23	882
2014	Bachelor's degree	24	40	16	12	7	0	0	64	20	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	15	12	7	0	1	67	18	2139
2011	Secondary or high school graduation certificate or equivalent or less	33	40	12	10	5	1	0	73	14	3432
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	42	13	10	4	0	0	73	14	5188
2011	University certificate or diploma below the bachelor's level	30	39	15	10	6	0	1	69	16	1007
2011	Bachelor's degree	30	42	13	10	5	0	0	73	14	5142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	41	13	9	5	1	1	72	14	2002

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	37	10	5	3	82	8	2415
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	39	10	5	3	81	9	4421
2017	University certificate or diploma below the bachelor's level	36	41	14	6	3	77	9	977
2017	Bachelor's degree	33	42	13	7	4	76	11	5629
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	13	7	5	76	12	2265
2014	Secondary or high school graduation certificate or equivalent or less	38	40	12	5	4	79	9	2709
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	41	13	6	4	77	11	4456
2014	University certificate or diploma below the bachelor's level	36	42	13	5	5	78	10	880
2014	Bachelor's degree	30	43	14	8	5	73	13	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	40	11	9	5	74	14	2137
2011	Secondary or high school graduation certificate or equivalent or less	40	40	10	6	3	81	10	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	9	7	4	80	10	5194
2011	University certificate or diploma below the bachelor's level	35	43	10	8	4	78	11	1007
2011	Bachelor's degree	31	43	12	9	5	74	14	5151
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	40	12	9	5	74	14	2003
2008	Secondary or high school graduation certificate or equivalent or less	41	40	9	6	3	81	9	3587
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	43	9	7	3	81	10	4594
2008	University certificate or diploma below the bachelor's level	36	44	9	7	3	81	10	915
2008	Bachelor's degree	32	44	11	9	4	76	13	4093
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	42	9	7	4	80	12	1464

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	29	14	5	2	0	3	78	8	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	13	6	3	0	3	77	9	4431
2017	University certificate or diploma below the bachelor's level	43	31	15	6	3	1	2	75	9	987
2017	Bachelor's degree	41	34	14	5	3	1	2	76	9	5652
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	32	15	7	4	0	1	74	11	2270
2014	Secondary or high school graduation certificate or equivalent or less	42	30	15	7	4	0	2	74	11	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	15	5	4	0	2	76	9	4463
2014	University certificate or diploma below the bachelor's level	36	32	19	7	4	0	1	69	11	882
2014	Bachelor's degree	41	33	15	5	3	1	1	76	9	4962
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	33	15	7	4	0	1	73	11	2140
2011	Secondary or high school graduation certificate or equivalent or less	37	30	18	7	6	0	2	69	13	3435
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	31	16	7	5	0	2	71	12	5193
2011	University certificate or diploma below the bachelor's level	32	34	17	9	6	0	2	67	15	1006
2011	Bachelor's degree	37	33	16	8	5	0	1	71	13	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	15	9	5	0	1	70	14	2002
2008	Secondary or high school graduation certificate or equivalent or less	30	32	20	10	6	0	1	63	17	3582
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	20	10	5	0	1	64	15	4594
2008	University certificate or diploma below the bachelor's level	24	35	23	11	6	0	1	59	17	914
2008	Bachelor's degree	29	35	19	10	6	0	1	65	16	4097
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	19	11	7	0	1	63	19	1462

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	23	33	18	11	1	5	30	35	2416
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	33	17	11	2	5	30	35	4408
2017	University certificate or diploma below the bachelor's level	11	22	33	18	9	2	5	29	36	984
2017	Bachelor's degree	10	21	34	18	10	1	4	30	34	5638
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	22	35	19	8	1	4	29	34	2263
2014	Secondary or high school graduation certificate or equivalent or less	13	31	34	14	6	0	2	20	45	2710
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	29	33	15	7	1	2	22	43	4455
2014	University certificate or diploma below the bachelor's level	16	32	32	13	4	1	3	18	49	880
2014	Bachelor's degree	12	27	35	15	7	1	3	23	41	4957
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	26	37	16	7	1	3	24	39	2133
2011	Secondary or high school graduation certificate or equivalent or less	18	32	30	12	5	1	2	18	51	3433
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31	32	12	6	1	2	18	49	5185
2011	University certificate or diploma below the bachelor's level	18	35	28	11	5	1	2	17	54	1006
2011	Bachelor's degree	15	30	33	13	6	1	2	20	46	5139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	27	36	14	6	0	2	21	42	1999
2008	Secondary or high school graduation certificate or equivalent or less	19	34	30	10	4	1	2	15	55	3579
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	33	31	12	4	1	1	17	52	4581
2008	University certificate or diploma below the bachelor's level	18	34	33	11	3	1	1	14	53	914
2008	Bachelor's degree	16	31	33	14	5	1	1	19	47	4095
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	28	38	15	4	0	2	19	42	1455

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	17	26	22	17	4	6	43	27	2410
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	17	27	21	17	4	6	42	28	4388
2017	University certificate or diploma below the bachelor's level	10	16	28	23	14	3	6	40	29	983
2017	Bachelor's degree	9	16	27	23	16	3	5	43	27	5622
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	15	28	24	16	4	6	44	26	2252
2014	Secondary or high school graduation certificate or equivalent or less	13	24	32	17	9	3	3	27	39	2709
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	31	17	10	3	3	29	39	4442
2014	University certificate or diploma below the bachelor's level	16	25	30	16	7	3	4	25	44	880
2014	Bachelor's degree	14	23	30	18	9	3	3	29	39	4958
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	30	21	11	2	3	33	35	2135
2011	Secondary or high school graduation certificate or equivalent or less	18	24	29	16	9	2	3	26	44	3422
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	28	15	8	2	3	24	46	5187
2011	University certificate or diploma below the bachelor's level	22	26	29	14	6	2	2	21	49	1006
2011	Bachelor's degree	18	24	28	18	8	2	2	27	44	5143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	21	30	20	9	2	3	30	39	1997
2008	Secondary or high school graduation certificate or equivalent or less	18	27	29	15	7	2	2	23	47	3571
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	28	16	8	2	2	25	46	4579
2008	University certificate or diploma below the bachelor's level	19	28	28	15	6	2	2	22	49	915
2008	Bachelor's degree	18	26	27	18	8	2	2	27	45	4088
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	24	29	19	7	1	2	27	43	1458

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	18	28	15	13	4	9	33	35	2418
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	19	27	16	12	4	8	33	37	4389
2017	University certificate or diploma below the bachelor's level	16	22	27	15	9	3	7	27	42	980
2017	Bachelor's degree	14	21	27	17	11	3	7	31	39	5627
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	22	29	14	9	3	5	25	43	2256
2014	Secondary or high school graduation certificate or equivalent or less	17	26	27	15	7	3	6	24	47	2706
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	24	27	14	8	3	7	24	46	4455
2014	University certificate or diploma below the bachelor's level	22	26	27	12	6	3	5	20	52	877
2014	Bachelor's degree	19	25	27	14	8	3	6	24	48	4954
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	26	27	13	7	2	4	21	50	2131
2011	Secondary or high school graduation certificate or equivalent or less	20	26	25	13	7	2	5	22	51	3416
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	25	25	14	7	2	5	23	50	5187
2011	University certificate or diploma below the bachelor's level	25	26	26	13	5	2	4	19	54	1004
2011	Bachelor's degree	22	26	26	14	6	2	5	22	51	5137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	25	27	13	6	2	4	20	51	1998
2008	Secondary or high school graduation certificate or equivalent or less	21	26	27	14	6	2	4	22	49	3575
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26	27	15	6	2	4	22	49	4570
2008	University certificate or diploma below the bachelor's level	23	27	27	14	5	2	2	19	52	913
2008	Bachelor's degree	21	25	27	15	5	2	4	22	49	4084
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	27	30	13	5	2	1	18	51	1457

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	15	27	22	17	2	9	43	27	2407
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	27	23	16	2	8	43	27	4377
2017	University certificate or diploma below the bachelor's level	9	16	29	22	13	2	8	39	28	980
2017	Bachelor's degree	9	16	29	23	14	2	6	41	27	5615
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	17	31	21	11	2	6	35	31	2244
2014	Secondary or high school graduation certificate or equivalent or less	12	18	31	22	10	1	6	34	32	2704
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	18	31	23	11	2	6	37	30	4439
2014	University certificate or diploma below the bachelor's level	12	23	31	21	8	1	4	31	37	879
2014	Bachelor's degree	10	18	31	22	12	2	6	36	30	4941
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	20	34	20	10	1	4	32	32	2131
2011	Secondary or high school graduation certificate or equivalent or less	14	21	30	19	9	1	5	30	38	3420
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	20	30	20	9	1	5	32	37	5180
2011	University certificate or diploma below the bachelor's level	16	24	31	15	8	1	5	25	43	1005
2011	Bachelor's degree	12	20	31	21	10	1	4	33	34	5126
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	21	33	20	9	1	3	30	35	1992
2008	Secondary or high school graduation certificate or equivalent or less	14	23	33	18	8	1	3	28	38	3565
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	20	32	21	9	1	4	31	35	4582
2008	University certificate or diploma below the bachelor's level	13	22	36	18	6	1	2	25	37	912
2008	Bachelor's degree	13	21	33	21	9	1	3	31	35	4084
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	23	34	21	6	1	2	28	37	1454

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	19	25	17	15	2	8	36	36	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	26	17	16	2	8	37	35	4389
2017	University certificate or diploma below the bachelor's level	13	20	25	20	13	3	7	36	36	980
2017	Bachelor's degree	12	19	27	19	14	3	6	36	34	5636
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	19	28	17	13	2	8	34	35	2256
2014	Secondary or high school graduation certificate or equivalent or less	22	27	25	13	8	1	4	23	51	2705
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	24	26	14	9	1	5	24	47	4454
2014	University certificate or diploma below the bachelor's level	23	28	25	12	7	1	4	20	54	881
2014	Bachelor's degree	20	24	26	14	9	2	4	25	47	4956
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	27	13	9	2	5	24	47	2135
2011	Secondary or high school graduation certificate or equivalent or less	25	27	23	13	7	1	3	21	54	3424
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	25	13	8	1	4	22	52	5194
2011	University certificate or diploma below the bachelor's level	28	24	24	13	6	1	3	20	55	1005
2011	Bachelor's degree	22	24	26	14	8	1	4	23	49	5140
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	23	29	17	7	1	4	25	44	2000
2008	Secondary or high school graduation certificate or equivalent or less	25	28	24	12	7	1	2	19	56	3571
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	27	26	14	7	1	2	22	50	4575
2008	University certificate or diploma below the bachelor's level	23	28	26	14	6	1	2	21	52	910
2008	Bachelor's degree	20	25	26	16	8	1	3	25	47	4088
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	22	29	19	8	1	3	29	40	1456

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	18	25	17	14	5	8	36	35	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	25	18	15	5	7	38	34	4402
2017	University certificate or diploma below the bachelor's level	15	20	26	16	12	5	6	32	39	979
2017	Bachelor's degree	12	19	26	20	13	4	6	37	34	5632
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	20	28	18	12	4	6	34	35	2252
2014	Secondary or high school graduation certificate or equivalent or less	12	19	25	22	11	4	7	37	35	2706
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	16	26	24	13	4	6	41	31	4452
2014	University certificate or diploma below the bachelor's level	15	20	25	20	10	4	4	33	39	879
2014	Bachelor's degree	12	18	26	22	13	4	5	39	33	4945
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	18	29	22	10	4	5	35	33	2133
2011	Secondary or high school graduation certificate or equivalent or less	13	20	25	21	12	4	7	36	36	3422
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	17	24	22	14	4	7	40	33	5183
2011	University certificate or diploma below the bachelor's level	16	20	27	21	11	1	4	34	38	1004
2011	Bachelor's degree	13	17	27	22	13	3	5	38	33	5126
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	17	31	22	11	3	5	35	32	1994
2008	Secondary or high school graduation certificate or equivalent or less	16	22	26	20	10	2	4	32	41	3570
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	21	27	21	11	2	4	34	37	4582
2008	University certificate or diploma below the bachelor's level	18	23	28	18	8	2	3	28	43	913
2008	Bachelor's degree	16	22	28	20	9	3	3	30	40	4089
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	22	30	19	7	2	3	27	41	1458

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	21	31	13	11	4	6	27	39	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	22	29	15	10	4	5	27	41	4399
2017	University certificate or diploma below the bachelor's level	16	27	30	12	8	3	4	21	46	981
2017	Bachelor's degree	16	23	33	13	8	3	4	23	42	5634
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	25	32	12	7	3	5	21	44	2261
2014	Secondary or high school graduation certificate or equivalent or less	18	27	31	11	7	3	4	20	48	2702
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	24	31	13	7	3	4	22	45	4452
2014	University certificate or diploma below the bachelor's level	21	29	29	11	5	3	3	17	52	881
2014	Bachelor's degree	18	25	33	13	7	3	3	20	45	4956
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	30	13	6	2	4	21	47	2133

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	14	5	3	2	0	5	89	5	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	14	5	4	2	0	5	88	6	4428
2017	University certificate or diploma below the bachelor's level	68	16	5	5	3	1	4	88	7	985
2017	Bachelor's degree	72	14	4	3	2	0	4	90	6	5649
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	17	5	5	3	0	3	87	8	2266
2014	Secondary or high school graduation certificate or equivalent or less	72	15	5	2	2	0	4	91	4	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	15	5	3	3	0	4	88	7	4462
2014	University certificate or diploma below the bachelor's level	70	15	7	3	3	0	3	88	6	882
2014	Bachelor's degree	71	15	4	4	2	0	4	90	6	4959
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	16	4	5	4	0	2	87	9	2139
2011	Secondary or high school graduation certificate or equivalent or less	72	14	5	4	2	0	4	89	6	3435
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	15	5	4	3	0	4	87	8	5191
2011	University certificate or diploma below the bachelor's level	64	17	6	6	2	0	4	85	8	1002
2011	Bachelor's degree	69	15	4	4	3	0	3	88	8	5149
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	17	5	5	4	0	2	86	10	2005
2008	Secondary or high school graduation certificate or equivalent or less	70	11	5	3	3	1	7	88	7	3582
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	12	5	4	4	1	7	85	9	4585
2008	University certificate or diploma below the bachelor's level	66	13	5	5	4	1	5	84	10	912
2008	Bachelor's degree	67	13	5	5	4	1	6	86	9	4096
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	16	4	6	4	0	3	85	11	1460

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	29	15	11	7	6	5	62	20	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	28	16	10	7	7	5	63	20	4428
2017	University certificate or diploma below the bachelor's level	25	31	15	9	9	5	5	63	21	984
2017	Bachelor's degree	27	30	15	10	7	6	5	65	18	5649
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	31	13	9	7	7	6	66	19	2271
2014	Secondary or high school graduation certificate or equivalent or less	26	31	18	10	8	4	4	62	19	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	17	10	8	5	3	62	19	4462
2014	University certificate or diploma below the bachelor's level	26	29	17	11	9	5	4	60	22	882
2014	Bachelor's degree	26	31	16	10	7	5	4	64	18	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	31	13	8	8	5	5	68	18	2138

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	29	9	9	6	1	1	76	15	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	29	8	8	6	1	0	77	14	4427
2017	University certificate or diploma below the bachelor's level	43	30	10	8	8	2	0	74	16	986
2017	Bachelor's degree	46	31	8	8	5	1	0	78	14	5645
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	7	9	6	1	0	78	15	2269
2014	Secondary or high school graduation certificate or equivalent or less	42	31	10	9	6	2	0	74	16	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	30	10	10	6	1	0	73	17	4459
2014	University certificate or diploma below the bachelor's level	42	31	10	8	8	0	1	74	16	882
2014	Bachelor's degree	43	30	9	9	6	1	0	75	16	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	7	9	6	2	0	78	15	2138

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	35	13	15	7	2	1	63	24	2420
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	36	13	13	7	2	1	66	21	4424
2017	University certificate or diploma below the bachelor's level	27	37	13	12	8	2	0	66	21	984
2017	Bachelor's degree	29	36	13	13	6	2	1	67	20	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	37	11	10	6	2	0	73	16	2267
2014	Secondary or high school graduation certificate or equivalent or less	19	37	15	17	8	3	1	58	26	2715
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	15	14	7	3	2	62	23	4463
2014	University certificate or diploma below the bachelor's level	21	39	16	14	8	3	0	61	22	882
2014	Bachelor's degree	23	41	12	14	7	2	1	66	22	4962
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	11	10	5	2	1	73	16	2140
2011	Secondary or high school graduation certificate or equivalent or less	19	35	16	17	10	3	1	56	27	3440
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	36	15	16	9	3	1	58	26	5200
2011	University certificate or diploma below the bachelor's level	21	36	14	16	9	2	1	59	26	1009
2011	Bachelor's degree	24	38	12	15	8	2	1	63	24	5155
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	12	12	6	2	1	70	18	2004
2008	Secondary or high school graduation certificate or equivalent or less	19	36	14	16	11	2	2	57	28	3584
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	37	14	16	9	3	1	60	25	4593
2008	University certificate or diploma below the bachelor's level	21	40	14	14	7	2	1	63	22	916
2008	Bachelor's degree	25	39	12	14	7	2	1	66	22	4092
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	39	8	10	5	3	0	76	16	1459

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	25	16	13	10	12	2	54	27	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	25	16	13	11	13	1	54	27	4427
2017	University certificate or diploma below the bachelor's level	20	26	15	14	13	11	0	53	31	984
2017	Bachelor's degree	24	28	14	12	10	11	1	59	25	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	27	13	10	10	10	1	63	22	2270
2014	Secondary or high school graduation certificate or equivalent or less	17	26	18	15	11	11	1	49	30	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	19	13	11	11	2	51	28	4460
2014	University certificate or diploma below the bachelor's level	19	27	18	14	12	8	1	51	29	882
2014	Bachelor's degree	21	28	16	14	11	10	1	55	27	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	26	14	11	9	10	1	62	22	2140
2011	Secondary or high school graduation certificate or equivalent or less	18	26	19	14	13	9	2	48	30	3438
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	27	19	15	13	8	1	49	30	5189
2011	University certificate or diploma below the bachelor's level	20	27	16	15	15	7	1	50	32	1008
2011	Bachelor's degree	22	28	15	15	11	8	1	56	28	5146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	28	12	11	9	9	1	63	23	2005
2008	Secondary or high school graduation certificate or equivalent or less	18	28	17	16	13	7	2	50	32	3577
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	27	17	15	12	8	1	52	30	4588
2008	University certificate or diploma below the bachelor's level	22	28	17	14	12	7	1	54	28	916
2008	Bachelor's degree	25	28	15	13	10	7	1	59	25	4091
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	29	12	8	8	10	1	69	18	1459

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	21	17	16	13	18	2	41	37	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	20	18	16	13	20	2	41	37	4425
2017	University certificate or diploma below the bachelor's level	10	20	21	15	13	19	2	38	35	985
2017	Bachelor's degree	11	22	17	16	11	20	2	43	35	5649
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	22	16	15	11	21	3	44	34	2270
2014	Secondary or high school graduation certificate or equivalent or less	9	20	20	18	15	15	2	35	40	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	19	21	18	16	16	2	34	40	4461
2014	University certificate or diploma below the bachelor's level	9	20	18	19	16	15	2	35	43	881
2014	Bachelor's degree	9	21	19	18	16	16	2	36	42	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	18	15	12	16	4	43	34	2140

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	39	8	7	3	0	82	10	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	8	6	3	0	82	9	4421
2017	University certificate or diploma below the bachelor's level	41	39	9	6	4	0	81	10	982
2017	Bachelor's degree	44	40	7	6	3	0	85	9	5642
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	36	7	6	4	0	84	10	2265
2014	Secondary or high school graduation certificate or equivalent or less	36	42	10	8	3	1	79	11	2710
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	40	10	7	3	0	80	10	4461
2014	University certificate or diploma below the bachelor's level	39	42	9	7	3	0	81	10	882
2014	Bachelor's degree	39	44	8	7	3	0	83	9	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	39	6	6	3	0	85	9	2140

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	35	12	7	5	1	1	76	12	2424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	36	11	8	4	0	1	77	12	4427
2017	University certificate or diploma below the bachelor's level	35	38	12	7	6	1	0	74	13	986
2017	Bachelor's degree	37	37	11	9	5	1	1	74	14	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	10	9	5	1	0	75	15	2270
2014	Secondary or high school graduation certificate or equivalent or less	34	37	14	8	6	1	0	72	14	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	13	8	6	1	0	73	14	4461
2014	University certificate or diploma below the bachelor's level	32	39	13	8	7	0	0	71	16	882
2014	Bachelor's degree	33	38	13	10	6	1	0	71	16	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	12	9	6	0	1	73	15	2140
2011	Secondary or high school graduation certificate or equivalent or less	33	37	13	9	7	1	0	70	16	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	14	10	7	1	0	68	17	5193
2011	University certificate or diploma below the bachelor's level	28	39	13	11	8	1	0	68	19	1007
2011	Bachelor's degree	28	39	13	12	7	0	0	68	19	5153
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	36	13	11	6	1	1	69	18	2001
2008	Secondary or high school graduation certificate or equivalent or less	27	33	15	13	10	1	1	61	24	3585
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	34	15	13	10	1	1	62	23	4590
2008	University certificate or diploma below the bachelor's level	25	36	14	13	11	0	0	61	24	913
2008	Bachelor's degree	25	36	14	13	11	1	1	62	24	4096
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	12	12	10	1	1	65	22	1461

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	30	12	6	3	2	1	78	9	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	31	11	5	3	2	1	81	8	4432
2017	University certificate or diploma below the bachelor's level	43	32	12	6	4	2	1	77	11	984
2017	Bachelor's degree	46	32	10	5	3	2	1	81	9	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	9	6	4	3	0	80	11	2269
2014	Secondary or high school graduation certificate or equivalent or less	40	32	13	8	4	3	0	74	12	2715
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	13	6	4	2	0	76	11	4463
2014	University certificate or diploma below the bachelor's level	39	34	13	6	6	2	0	74	12	882
2014	Bachelor's degree	41	33	12	6	4	2	1	76	11	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	31	11	6	5	2	1	78	11	2139
2011	Secondary or high school graduation certificate or equivalent or less	40	32	14	7	4	2	0	74	11	3435
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	15	7	4	2	0	73	12	5193
2011	University certificate or diploma below the bachelor's level	37	34	13	8	5	2	0	73	14	1006
2011	Bachelor's degree	39	33	12	7	5	2	0	75	13	5151
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	32	12	8	5	2	1	75	13	2003
2008	Secondary or high school graduation certificate or equivalent or less	35	32	15	9	6	3	0	70	15	3585
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	14	9	6	3	1	70	16	4594
2008	University certificate or diploma below the bachelor's level	31	33	14	10	8	2	1	67	19	914
2008	Bachelor's degree	35	35	13	8	7	3	1	72	15	4094
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	31	11	7	8	3	1	72	16	1462

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	33	10	6	4	1	0	79	11	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	34	9	7	3	1	0	81	10	4422
2017	University certificate or diploma below the bachelor's level	41	36	11	7	5	1	0	77	11	987
2017	Bachelor's degree	44	34	10	7	4	1	1	80	10	5645
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33	9	7	4	1	0	79	12	2268
2014	Secondary or high school graduation certificate or equivalent or less	38	35	11	9	5	1	0	74	14	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	35	12	8	5	1	0	75	13	4459
2014	University certificate or diploma below the bachelor's level	37	37	12	7	5	1	1	75	13	882
2014	Bachelor's degree	40	36	10	8	5	1	0	76	13	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	34	9	8	5	1	0	77	13	2140
2011	Secondary or high school graduation certificate or equivalent or less	38	36	10	10	5	1	0	75	15	3434
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	11	10	5	1	0	74	15	5192
2011	University certificate or diploma below the bachelor's level	34	37	12	9	7	1	0	72	16	1006
2011	Bachelor's degree	37	37	10	10	6	0	0	74	16	5139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	11	10	5	0	0	74	15	2004
2008	Secondary or high school graduation certificate or equivalent or less	33	36	11	10	8	1	0	70	18	3581
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35	11	11	8	1	0	70	19	4584
2008	University certificate or diploma below the bachelor's level	30	37	11	12	9	1	0	68	21	914
2008	Bachelor's degree	34	36	10	10	8	1	0	71	19	4093
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	35	10	10	8	1	1	71	19	1461

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	11	2	1	1	0	4	95	3	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	11	3	2	2	0	3	93	3	4423
2017	University certificate or diploma below the bachelor's level	77	14	3	2	1	0	3	94	3	985
2017	Bachelor's degree	80	11	3	1	2	0	3	94	3	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	12	3	2	2	0	2	93	4	2267
2014	Secondary or high school graduation certificate or equivalent or less	78	13	3	1	2	0	4	94	3	2710
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	12	3	1	2	0	4	93	4	4462
2014	University certificate or diploma below the bachelor's level	77	13	4	1	2	0	3	93	3	882
2014	Bachelor's degree	78	12	3	1	2	0	4	94	3	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	14	4	2	3	0	3	91	5	2140
2011	Secondary or high school graduation certificate or equivalent or less	79	11	3	2	2	0	4	93	4	3430
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	11	4	2	2	0	4	92	4	5193
2011	University certificate or diploma below the bachelor's level	73	15	5	2	2	0	3	91	4	1006
2011	Bachelor's degree	78	10	3	2	2	0	4	92	5	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	15	3	2	2	0	2	92	5	2002
2008	Secondary or high school graduation certificate or equivalent or less	80	6	3	2	2	1	7	93	4	3584
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	7	3	2	3	1	6	91	6	4587
2008	University certificate or diploma below the bachelor's level	76	9	3	2	3	0	6	90	6	912
2008	Bachelor's degree	77	8	3	2	3	1	6	91	6	4090
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	9	3	3	3	0	3	91	6	1459

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	20	7	4	7	4	10	79	13	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	20	7	5	7	4	10	79	13	4417
2017	University certificate or diploma below the bachelor's level	43	21	9	5	10	3	9	73	17	984
2017	Bachelor's degree	45	22	7	5	6	4	10	79	13	5648
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	24	8	6	6	4	9	76	14	2266
2014	Secondary or high school graduation certificate or equivalent or less	44	23	8	6	8	3	9	76	15	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	22	9	6	8	4	10	74	16	4463
2014	University certificate or diploma below the bachelor's level	39	25	9	6	10	3	8	71	19	881
2014	Bachelor's degree	41	24	9	6	8	4	10	74	16	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	24	8	6	8	4	11	74	17	2138
2011	Secondary or high school graduation certificate or equivalent or less	44	27	8	7	8	2	5	76	16	3436
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	25	8	7	10	2	4	73	18	5198
2011	University certificate or diploma below the bachelor's level	38	28	9	9	10	1	4	70	20	1007
2011	Bachelor's degree	41	28	8	7	9	2	5	74	18	5149
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	26	10	8	8	3	5	71	17	1999

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	27	7	5	4	1	1	83	9	2424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	8	5	4	1	0	83	9	4421
2017	University certificate or diploma below the bachelor's level	50	29	8	7	5	1	0	80	12	986
2017	Bachelor's degree	54	28	7	6	4	1	0	83	10	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	27	7	6	5	1	0	81	12	2268

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	26	9	4	4	2	83	8	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	25	10	4	4	2	82	8	4423
2017	University certificate or diploma below the bachelor's level	50	29	10	5	5	1	79	10	985
2017	Bachelor's degree	55	26	10	3	4	2	82	8	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	25	10	4	5	2	81	9	2266

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	27	10	5	4	0	80	10	2421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27	10	5	4	0	81	9	4418
2017	University certificate or diploma below the bachelor's level	45	32	11	7	5	0	77	12	984
2017	Bachelor's degree	51	28	9	6	5	1	80	11	5641
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	28	10	7	6	0	78	12	2264
2014	Secondary or high school graduation certificate or equivalent or less	46	30	12	6	4	0	77	11	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	12	6	5	0	76	11	4456
2014	University certificate or diploma below the bachelor's level	42	31	14	7	6	0	73	14	881
2014	Bachelor's degree	43	33	10	8	5	1	76	13	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	30	11	7	6	1	76	14	2139

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	36	9	11	4	2	3	75	15	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	41	13	13	3	1	3	69	17	487
2017	University certificate or diploma below the bachelor's level	24	47	10	10	4	2	3	74	15	144
2017	Bachelor's degree	25	42	11	10	5	2	4	71	16	934
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	13	10	6	2	5	69	17	577
2014	Secondary or high school graduation certificate or equivalent or less	30	41	11	9	6	1	2	73	15	330
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	13	12	6	2	3	68	18	531
2014	University certificate or diploma below the bachelor's level	25	39	13	10	7	3	3	68	18	149
2014	Bachelor's degree	26	39	13	10	5	3	4	69	17	873
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	37	15	9	6	2	5	67	16	648

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	30	16	7	5	9	1	69	13	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	15	8	5	10	0	69	14	4428
2017	University certificate or diploma below the bachelor's level	26	33	14	9	8	10	1	66	18	986
2017	Bachelor's degree	30	32	14	8	5	11	0	69	15	5655
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	31	14	8	6	11	0	69	15	2271
2014	Secondary or high school graduation certificate or equivalent or less	24	32	19	9	7	9	0	62	17	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	19	9	6	11	0	61	18	4457
2014	University certificate or diploma below the bachelor's level	20	31	18	10	9	11	0	58	22	880
2014	Bachelor's degree	23	33	16	9	7	12	0	64	18	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	32	16	10	6	10	0	65	17	2138
2011	Secondary or high school graduation certificate or equivalent or less	21	29	21	9	9	11	1	56	20	3435
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	29	21	10	9	11	0	55	21	5196
2011	University certificate or diploma below the bachelor's level	20	28	20	11	12	8	0	53	26	1008
2011	Bachelor's degree	21	31	20	11	8	9	1	58	20	5143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	17	10	8	10	1	61	20	2003

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	31	18	11	7	4	0	63	18	2429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	32	18	10	8	4	0	63	18	4428
2017	University certificate or diploma below the bachelor's level	25	31	19	11	9	4	1	59	21	986
2017	Bachelor's degree	27	33	17	11	8	4	0	63	19	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	32	17	11	7	5	0	64	18	2268
2014	Secondary or high school graduation certificate or equivalent or less	19	32	22	13	9	4	0	53	24	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	30	23	14	10	4	0	52	24	4461
2014	University certificate or diploma below the bachelor's level	17	30	22	16	12	3	0	48	29	881
2014	Bachelor's degree	19	32	20	15	10	4	0	53	26	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	31	19	12	10	3	0	57	23	2137
2011	Secondary or high school graduation certificate or equivalent or less	17	28	22	14	14	4	0	47	30	3422
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	22	16	14	4	0	45	31	5194
2011	University certificate or diploma below the bachelor's level	14	27	22	17	16	3	0	43	34	1002
2011	Bachelor's degree	17	30	22	15	13	3	0	48	29	5143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31	20	13	13	3	1	53	27	2002
2008	Secondary or high school graduation certificate or equivalent or less	17	30	21	15	13	3	0	49	29	3580
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	30	20	15	14	3	0	49	31	4592
2008	University certificate or diploma below the bachelor's level	16	30	19	18	13	3	0	48	33	914
2008	Bachelor's degree	19	33	19	15	12	3	0	53	28	4089
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	34	16	13	11	3	0	59	25	1461

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	28	19	12	8	9	56	22	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	29	20	12	8	9	56	22	4427
2017	University certificate or diploma below the bachelor's level	18	29	21	13	10	8	52	25	982
2017	Bachelor's degree	19	30	19	15	8	9	54	25	5639
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	32	19	14	8	9	56	24	2266
2014	Secondary or high school graduation certificate or equivalent or less	14	29	22	17	11	8	46	30	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	26	24	17	11	8	44	30	4460
2014	University certificate or diploma below the bachelor's level	12	26	24	17	16	6	40	35	879
2014	Bachelor's degree	13	27	22	19	12	8	43	33	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	23	16	10	7	47	28	2136
2011	Secondary or high school graduation certificate or equivalent or less	10	27	24	19	13	7	40	35	3433
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	26	24	20	14	7	37	37	5188
2011	University certificate or diploma below the bachelor's level	8	26	21	22	16	6	37	41	1007
2011	Bachelor's degree	9	28	21	23	14	6	39	39	5135
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	32	21	18	12	6	46	32	2003
2008	Secondary or high school graduation certificate or equivalent or less	9	27	22	21	14	6	39	38	3584
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	27	22	21	15	6	38	39	4591
2008	University certificate or diploma below the bachelor's level	7	26	21	25	15	5	35	42	916
2008	Bachelor's degree	8	28	20	23	14	6	39	40	4090
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	33	21	19	11	5	45	32	1461

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	27	17	11	11	8	57	25	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26	18	12	11	8	55	25	4430
2017	University certificate or diploma below the bachelor's level	21	27	17	13	13	8	53	29	983
2017	Bachelor's degree	22	27	16	14	12	8	54	28	5652
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	28	16	14	11	8	55	27	2271
2014	Secondary or high school graduation certificate or equivalent or less	16	25	22	14	14	9	46	30	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	25	19	15	15	9	45	33	4458
2014	University certificate or diploma below the bachelor's level	15	24	21	16	17	7	42	36	881
2014	Bachelor's degree	15	26	18	16	16	8	44	36	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	19	16	14	7	47	32	2136
2011	Secondary or high school graduation certificate or equivalent or less	12	25	21	15	17	9	41	36	3436
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	20	17	18	9	40	38	5187
2011	University certificate or diploma below the bachelor's level	10	24	21	16	19	10	38	39	1005
2011	Bachelor's degree	11	26	18	18	17	9	41	39	5143
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	26	19	17	15	8	44	35	1999
2008	Secondary or high school graduation certificate or equivalent or less	11	26	20	17	17	9	41	38	3588
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	18	18	18	10	40	40	4591
2008	University certificate or diploma below the bachelor's level	10	27	20	18	17	9	40	38	916
2008	Bachelor's degree	11	29	18	18	16	8	43	37	4092
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	31	16	16	14	8	49	33	1461

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	32	17	13	9	5	59	24	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	18	13	9	5	57	24	4423
2017	University certificate or diploma below the bachelor's level	19	34	18	14	11	4	56	26	979
2017	Bachelor's degree	20	34	16	15	10	4	57	27	5638
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	17	15	9	5	57	25	2270
2014	Secondary or high school graduation certificate or equivalent or less	15	30	19	17	13	5	48	32	2710
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	31	19	18	13	5	48	32	4456
2014	University certificate or diploma below the bachelor's level	12	31	22	18	14	2	44	34	881
2014	Bachelor's degree	13	32	18	19	14	4	47	34	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31	18	20	12	3	49	32	2137
2011	Secondary or high school graduation certificate or equivalent or less	11	33	20	19	15	3	45	34	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	31	19	20	15	3	43	36	5186
2011	University certificate or diploma below the bachelor's level	10	33	18	18	17	3	45	36	1004
2011	Bachelor's degree	10	34	18	22	14	2	46	36	5142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	35	16	21	14	2	48	35	1998
2008	Secondary or high school graduation certificate or equivalent or less	12	35	16	21	13	3	48	35	3579
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	34	16	21	14	2	47	36	4590
2008	University certificate or diploma below the bachelor's level	12	34	16	22	14	2	47	37	917
2008	Bachelor's degree	11	36	16	22	12	2	48	35	4097
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	37	15	21	12	2	50	34	1462

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	43	16	7	3	2	74	10	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	17	7	3	1	73	10	4428
2017	University certificate or diploma below the bachelor's level	25	44	16	7	4	2	71	12	984
2017	Bachelor's degree	27	44	15	8	4	1	72	12	5639
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	45	16	8	3	1	71	12	2268
2014	Secondary or high school graduation certificate or equivalent or less	23	44	18	8	5	2	68	14	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	20	8	4	2	67	13	4461
2014	University certificate or diploma below the bachelor's level	23	44	18	9	6	1	67	15	881
2014	Bachelor's degree	22	43	18	10	5	1	67	15	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	43	16	9	5	1	69	14	2138
2011	Secondary or high school graduation certificate or equivalent or less	23	42	18	9	6	2	66	16	3432
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	42	19	10	6	2	64	17	5186
2011	University certificate or diploma below the bachelor's level	22	42	16	12	7	1	64	19	1005
2011	Bachelor's degree	21	46	15	11	5	1	67	17	5148
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	43	15	12	5	1	67	18	2004

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	40	11	4	1	4	0	83	6	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	41	10	4	2	3	1	83	6	4418
2017	University certificate or diploma below the bachelor's level	37	43	11	4	2	3	0	83	5	983
2017	Bachelor's degree	39	44	9	4	2	2	0	85	6	5638
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	43	9	3	2	3	0	86	5	2266
2014	Secondary or high school graduation certificate or equivalent or less	37	42	10	5	2	4	0	83	7	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	10	4	2	3	0	84	6	4463
2014	University certificate or diploma below the bachelor's level	40	41	10	5	2	3	0	83	6	882
2014	Bachelor's degree	38	44	9	4	2	3	0	85	6	4956
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	42	8	3	2	3	0	87	4	2139
2011	Secondary or high school graduation certificate or equivalent or less	34	40	13	5	3	4	1	78	9	3432
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	14	6	3	4	0	77	9	5175
2011	University certificate or diploma below the bachelor's level	34	41	13	6	2	3	0	78	8	1004
2011	Bachelor's degree	33	43	12	6	3	3	0	79	9	5149
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	41	10	5	2	4	0	81	8	2002

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	36	10	6	3	3	1	79	10	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	38	11	7	4	3	1	77	11	4426
2017	University certificate or diploma below the bachelor's level	35	38	13	7	3	2	1	76	11	983
2017	Bachelor's degree	36	38	11	7	4	3	1	77	11	5638
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	37	10	8	4	3	1	77	13	2262
2014	Secondary or high school graduation certificate or equivalent or less	37	41	11	6	3	3	1	80	9	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	39	10	7	3	3	1	79	11	4461
2014	University certificate or diploma below the bachelor's level	36	40	10	8	4	2	0	78	12	881
2014	Bachelor's degree	35	41	10	7	3	3	1	79	11	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	9	7	4	3	1	79	11	2140
2011	Secondary or high school graduation certificate or equivalent or less	33	37	12	8	5	4	1	74	13	3424
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	36	14	9	6	5	1	70	15	5170
2011	University certificate or diploma below the bachelor's level	34	34	12	9	5	4	1	72	15	1008
2011	Bachelor's degree	31	37	11	10	5	4	1	72	16	5135
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	34	10	10	6	4	1	74	16	1999
2008	Secondary or high school graduation certificate or equivalent or less	27	37	14	9	7	5	1	68	17	3582
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	36	13	11	8	5	1	65	21	4586
2008	University certificate or diploma below the bachelor's level	29	39	12	9	7	4	1	71	16	915
2008	Bachelor's degree	27	36	12	13	7	4	1	66	21	4089
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	35	10	11	8	5	1	69	20	1461

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	35	19	9	4	5	2	66	14	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	18	10	5	5	1	65	15	4422
2017	University certificate or diploma below the bachelor's level	23	34	21	11	5	4	2	60	18	982
2017	Bachelor's degree	24	35	18	11	6	5	1	63	18	5644
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	17	12	6	5	1	63	19	2267
2014	Secondary or high school graduation certificate or equivalent or less	26	37	18	8	4	5	1	67	13	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	19	9	5	5	1	65	14	4462
2014	University certificate or diploma below the bachelor's level	25	36	19	11	5	4	1	64	16	881
2014	Bachelor's degree	25	37	17	11	5	5	1	66	17	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	16	10	5	4	1	67	16	2140
2011	Secondary or high school graduation certificate or equivalent or less	17	33	22	11	8	6	2	55	20	3432
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	33	22	12	8	7	1	54	22	5198
2011	University certificate or diploma below the bachelor's level	18	34	21	12	8	5	1	55	22	1006
2011	Bachelor's degree	16	36	20	14	8	5	1	56	23	5140
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	35	19	12	7	4	1	60	20	2001

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	23	17	14	12	10	4	51	29	2421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	24	17	14	12	11	3	50	30	4422
2017	University certificate or diploma below the bachelor's level	16	25	17	13	15	10	3	47	32	983
2017	Bachelor's degree	18	24	17	14	12	12	3	50	31	5637
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	21	17	14	14	12	5	46	34	2264
2014	Secondary or high school graduation certificate or equivalent or less	17	27	19	13	13	10	2	49	30	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	24	18	15	14	10	2	46	34	4460
2014	University certificate or diploma below the bachelor's level	16	22	17	17	17	10	2	42	39	881
2014	Bachelor's degree	15	23	18	16	15	10	2	43	36	4962
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	17	16	16	12	4	42	38	2140
2011	Secondary or high school graduation certificate or equivalent or less	15	25	19	15	13	11	2	46	33	3435
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	20	17	14	11	2	41	35	5201
2011	University certificate or diploma below the bachelor's level	11	22	21	16	17	11	3	38	38	1007
2011	Bachelor's degree	12	22	18	17	14	13	4	41	37	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	19	18	16	16	14	5	38	39	2003

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	17	7	3	1	2	6	88	5	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	18	7	3	2	2	7	87	5	4426
2017	University certificate or diploma below the bachelor's level	56	23	7	4	2	2	6	86	7	986
2017	Bachelor's degree	62	18	6	3	2	2	6	87	6	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	22	7	6	3	1	4	84	9	2269
2014	Secondary or high school graduation certificate or equivalent or less	63	19	7	2	2	1	6	88	5	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	19	8	4	2	1	6	86	6	4458
2014	University certificate or diploma below the bachelor's level	59	21	8	3	2	1	5	85	6	882
2014	Bachelor's degree	59	19	7	4	2	2	6	85	7	4962
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	9	6	4	1	3	80	11	2139

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	17	4	2	1	2	3	93	3	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	17	5	2	2	2	3	92	4	4427
2017	University certificate or diploma below the bachelor's level	66	21	5	2	1	2	3	92	3	986
2017	Bachelor's degree	71	17	4	2	1	3	3	92	3	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	18	6	2	2	3	2	90	4	2267
2014	Secondary or high school graduation certificate or equivalent or less	68	19	5	1	1	2	3	92	2	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	19	5	2	1	2	3	92	3	4463
2014	University certificate or diploma below the bachelor's level	67	20	6	2	1	1	2	90	4	881
2014	Bachelor's degree	68	19	5	2	1	2	2	92	4	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	22	5	2	2	3	2	90	4	2139
2011	Secondary or high school graduation certificate or equivalent or less	70	18	5	2	1	2	2	92	3	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	19	6	3	1	2	3	89	4	5191
2011	University certificate or diploma below the bachelor's level	63	23	6	3	1	2	2	89	4	1007
2011	Bachelor's degree	67	18	5	3	2	2	3	90	4	5145
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	22	6	3	1	2	2	89	5	1999
2008	Secondary or high school graduation certificate or equivalent or less	71	16	6	2	1	2	3	91	3	3583
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	17	7	3	2	2	2	88	5	4594
2008	University certificate or diploma below the bachelor's level	63	19	9	3	2	2	2	86	5	913
2008	Bachelor's degree	66	17	7	3	2	2	3	88	4	4091
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	20	5	4	1	2	3	90	5	1457

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	33	16	12	8	4	1	63	20	2429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	34	16	12	9	4	0	61	22	4424
2017	University certificate or diploma below the bachelor's level	23	34	16	13	11	3	1	59	25	982
2017	Bachelor's degree	23	34	16	14	10	3	0	59	25	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	17	13	10	4	1	58	25	2266
2014	Secondary or high school graduation certificate or equivalent or less	20	33	18	13	11	4	1	56	25	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	19	15	11	4	1	54	27	4463
2014	University certificate or diploma below the bachelor's level	17	31	19	18	12	3	1	49	31	882
2014	Bachelor's degree	15	32	17	18	14	3	1	49	34	4965
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	32	16	17	14	3	1	52	31	2139
2011	Secondary or high school graduation certificate or equivalent or less	18	34	19	14	11	3	1	54	26	3430
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	20	17	14	2	0	48	32	5199
2011	University certificate or diploma below the bachelor's level	16	29	19	18	17	1	0	46	35	1007
2011	Bachelor's degree	14	32	17	19	16	2	0	47	35	5146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	34	16	16	14	1	1	52	31	2002
2008	Secondary or high school graduation certificate or equivalent or less	15	34	20	16	12	2	0	51	29	3582
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	20	18	14	2	0	47	33	4593
2008	University certificate or diploma below the bachelor's level	13	31	20	20	16	1	0	44	36	915
2008	Bachelor's degree	13	34	19	19	14	1	0	47	34	4097
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	36	17	16	11	1	0	55	28	1459

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	27	16	14	14	4	4	53	30	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	15	15	16	3	2	52	32	4421
2017	University certificate or diploma below the bachelor's level	19	28	14	17	16	3	3	50	35	983
2017	Bachelor's degree	22	28	14	16	16	3	1	51	34	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	27	12	15	18	3	2	52	35	2265
2014	Secondary or high school graduation certificate or equivalent or less	14	23	18	17	21	4	4	40	41	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	18	18	22	3	3	38	43	4462
2014	University certificate or diploma below the bachelor's level	13	22	16	22	23	3	2	36	47	882
2014	Bachelor's degree	14	23	14	19	25	2	1	39	47	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	12	18	24	3	2	43	44	2138
2011	Secondary or high school graduation certificate or equivalent or less	12	26	18	18	21	2	3	40	42	3430
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	18	19	24	2	2	37	44	5191
2011	University certificate or diploma below the bachelor's level	12	23	15	22	25	1	2	35	49	1005
2011	Bachelor's degree	13	25	14	20	25	2	1	39	46	5147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	13	17	24	2	2	44	42	2005
2008	Secondary or high school graduation certificate or equivalent or less	13	31	17	18	17	2	2	46	36	3577
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	33	16	18	17	1	1	47	36	4591
2008	University certificate or diploma below the bachelor's level	14	31	14	21	18	1	1	46	39	914
2008	Bachelor's degree	20	34	12	17	15	1	1	55	32	4094
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	11	15	14	2	2	58	30	1460

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	33	20	12	7	5	1	58	20	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	22	12	7	6	1	57	20	4416
2017	University certificate or diploma below the bachelor's level	17	32	24	12	8	6	1	52	22	982
2017	Bachelor's degree	18	34	21	13	8	6	1	56	22	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	19	12	7	5	0	59	21	2266

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	33	13	3	2	4	1	81	5	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	34	13	3	2	4	1	80	6	4419
2017	University certificate or diploma below the bachelor's level	37	37	13	4	5	4	0	77	9	983
2017	Bachelor's degree	40	36	13	3	3	4	0	80	6	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	13	4	3	5	0	79	7	2266
2014	Secondary or high school graduation certificate or equivalent or less	40	36	14	3	2	5	1	80	6	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	33	14	3	3	5	1	79	6	4460
2014	University certificate or diploma below the bachelor's level	37	37	14	4	4	4	0	78	8	880
2014	Bachelor's degree	38	36	14	4	3	5	0	79	7	4958
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	14	5	4	6	0	76	10	2137

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	38	10	4	2	2	83	6	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	11	4	2	2	83	6	4416
2017	University certificate or diploma below the bachelor's level	35	42	12	5	4	2	78	9	980
2017	Bachelor's degree	40	40	10	5	2	2	82	8	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	11	7	3	3	79	10	2270
2014	Secondary or high school graduation certificate or equivalent or less	38	38	13	4	3	4	79	7	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	13	5	3	3	79	8	4461
2014	University certificate or diploma below the bachelor's level	35	38	14	8	3	3	75	11	882
2014	Bachelor's degree	37	38	13	6	4	3	77	10	4962
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	13	7	4	3	75	12	2140
2011	Secondary or high school graduation certificate or equivalent or less	27	37	18	7	6	4	68	13	3438
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	37	17	7	6	4	69	13	5184
2011	University certificate or diploma below the bachelor's level	27	38	16	7	7	4	69	14	1006
2011	Bachelor's degree	30	40	14	7	5	3	73	12	5137
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	38	15	7	5	3	72	13	2002

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	36	7	5	2	0	86	7	2429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	8	4	3	0	85	7	4431
2017	University certificate or diploma below the bachelor's level	41	40	8	6	4	0	82	9	984
2017	Bachelor's degree	46	38	8	4	3	0	85	7	5655
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	9	5	3	0	83	8	2269
2014	Secondary or high school graduation certificate or equivalent or less	41	38	12	5	3	1	80	8	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	10	6	3	0	80	9	4457
2014	University certificate or diploma below the bachelor's level	38	40	10	7	4	1	79	11	882
2014	Bachelor's degree	42	38	11	5	4	0	80	9	4959
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	10	6	4	0	80	10	2137
2011	Secondary or high school graduation certificate or equivalent or less	33	40	14	7	6	1	73	13	3431
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	39	14	7	6	1	73	13	5170
2011	University certificate or diploma below the bachelor's level	30	39	14	8	7	0	70	16	1004
2011	Bachelor's degree	34	40	13	7	5	1	75	12	5136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	13	7	5	0	76	11	1999
2008	Secondary or high school graduation certificate or equivalent or less	28	42	15	8	6	1	70	14	3581
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	40	14	9	7	0	70	16	4586
2008	University certificate or diploma below the bachelor's level	26	43	14	10	6	1	70	16	915
2008	Bachelor's degree	30	42	13	9	6	1	73	14	4093
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	12	9	6	1	74	15	1460

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	33	15	8	6	1	71	14	2424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	34	15	8	6	1	71	14	4418
2017	University certificate or diploma below the bachelor's level	31	35	18	9	7	1	66	15	983
2017	Bachelor's degree	34	34	16	9	6	1	68	15	5646
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	33	17	9	6	1	68	15	2268
2014	Secondary or high school graduation certificate or equivalent or less	23	36	19	11	9	1	60	21	2713
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	34	19	12	9	1	59	22	4463
2014	University certificate or diploma below the bachelor's level	22	34	18	14	11	1	56	26	881
2014	Bachelor's degree	21	36	19	15	9	1	57	24	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	35	19	13	8	1	59	22	2140
2011	Secondary or high school graduation certificate or equivalent or less	22	36	20	11	9	1	59	20	3427
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	34	20	12	10	1	57	22	5195
2011	University certificate or diploma below the bachelor's level	22	31	21	13	12	2	54	25	1006
2011	Bachelor's degree	21	34	21	13	9	1	56	23	5142
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	33	20	13	10	1	57	23	2002

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	37	14	8	5	1	73	13	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	15	8	5	0	72	13	4429
2017	University certificate or diploma below the bachelor's level	29	38	16	11	5	1	68	16	985
2017	Bachelor's degree	32	37	16	9	6	0	70	15	5645
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	37	17	8	5	0	69	14	2270
2014	Secondary or high school graduation certificate or equivalent or less	22	38	20	11	8	1	61	19	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	37	19	12	7	1	61	20	4461
2014	University certificate or diploma below the bachelor's level	22	35	19	15	8	1	57	24	880
2014	Bachelor's degree	20	38	19	15	8	0	59	23	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	37	19	12	8	1	61	20	2140
2011	Secondary or high school graduation certificate or equivalent or less	22	38	19	11	9	1	61	20	3422
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	37	19	13	9	1	58	22	5179
2011	University certificate or diploma below the bachelor's level	20	35	21	13	10	1	56	23	1005
2011	Bachelor's degree	20	37	19	14	9	1	57	24	5138
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	37	18	13	8	1	60	22	2000
2008	Secondary or high school graduation certificate or equivalent or less	24	39	18	12	6	0	63	19	3578
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	16	14	7	0	63	21	4584
2008	University certificate or diploma below the bachelor's level	21	40	17	13	9	1	61	22	913
2008	Bachelor's degree	22	40	16	13	8	0	62	21	4093
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	39	17	14	7	0	61	22	1459

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	24	18	11	8	5	1	61	20	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	27	18	11	8	5	1	59	21	4423
2017	University certificate or diploma below the bachelor's level	25	23	21	12	12	5	1	51	26	985
2017	Bachelor's degree	25	23	21	15	11	5	0	51	27	5652
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	24	20	15	12	5	0	51	28	2270
2014	Secondary or high school graduation certificate or equivalent or less	24	27	19	14	10	5	1	55	26	2710
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	26	20	14	11	5	1	51	27	4462
2014	University certificate or diploma below the bachelor's level	20	23	22	16	13	5	0	46	31	880
2014	Bachelor's degree	18	23	20	18	15	5	0	44	35	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	22	21	19	14	5	0	43	35	2140
2011	Secondary or high school graduation certificate or equivalent or less	28	27	17	11	10	5	1	59	23	3431
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	26	18	13	11	6	1	55	26	5186
2011	University certificate or diploma below the bachelor's level	22	24	19	15	14	5	1	49	31	1008
2011	Bachelor's degree	19	24	20	17	14	6	0	46	33	5139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	20	21	17	16	5	1	43	35	1998
2008	Secondary or high school graduation certificate or equivalent or less	27	30	16	13	8	5	1	60	23	3583
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	27	18	16	10	6	0	54	27	4585
2008	University certificate or diploma below the bachelor's level	21	27	17	17	12	5	0	51	31	913
2008	Bachelor's degree	18	28	19	17	13	5	1	48	32	4092
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	26	19	18	13	4	1	46	33	1461

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	40	33	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	43	35	4429
2017	University certificate or diploma below the bachelor's level	31	35	34	985
2017	Bachelor's degree	30	33	37	5655
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	27	34	2268
2014	Secondary or high school graduation certificate or equivalent or less	27	39	34	2715
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	42	35	4463
2014	University certificate or diploma below the bachelor's level	27	34	38	881
2014	Bachelor's degree	33	30	38	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	25	33	2138
2011	Secondary or high school graduation certificate or equivalent or less	26	43	31	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	43	34	5197
2011	University certificate or diploma below the bachelor's level	33	32	35	1008
2011	Bachelor's degree	36	31	34	5149
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	25	33	2002

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	24	21	3	14	5	640
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	36	26	5	5	6	995
2017	University certificate or diploma below the bachelor's level	14	33	34	6	8	5	302
2017	Bachelor's degree	8	37	37	6	6	6	1704
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	33	42	7	5	8	881
2014	Secondary or high school graduation certificate or equivalent or less	37	22	23	5	9999	13	719
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	29	7	9999	9	1021
2014	University certificate or diploma below the bachelor's level	16	31	35	9	9999	9	240
2014	Bachelor's degree	6	35	41	10	9999	8	1619
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	28	49	10	9999	7	898
2011	Secondary or high school graduation certificate or equivalent or less	42	23	20	5	9999	11	880
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	32	28	6	9999	12	1192
2011	University certificate or diploma below the bachelor's level	20	32	31	9	9999	8	327
2011	Bachelor's degree	10	34	38	8	9999	10	1836
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	51	12	9999	7	846

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	83	2428
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	84	4426
2017	University certificate or diploma below the bachelor's level	20	80	984
2017	Bachelor's degree	16	84	5644
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	2265
2014	Secondary or high school graduation certificate or equivalent or less	17	83	2711
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	83	4450
2014	University certificate or diploma below the bachelor's level	21	79	882
2014	Bachelor's degree	16	84	4959
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	83	2135

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	698
2017	University certificate or diploma below the bachelor's level	50	200
2017	Bachelor's degree	52	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	405
2014	Secondary or high school graduation certificate or equivalent or less	55	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	762
2014	University certificate or diploma below the bachelor's level	49	181
2014	Bachelor's degree	49	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	363

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	698
2017	University certificate or diploma below the bachelor's level	62	200
2017	Bachelor's degree	59	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	405
2014	Secondary or high school graduation certificate or equivalent or less	56	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	762
2014	University certificate or diploma below the bachelor's level	68	181
2014	Bachelor's degree	60	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	363

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	698
2017	University certificate or diploma below the bachelor's level	7	200
2017	Bachelor's degree	6	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	405
2014	Secondary or high school graduation certificate or equivalent or less	6	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	762
2014	University certificate or diploma below the bachelor's level	5	181
2014	Bachelor's degree	7	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	363

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	409
2017	University certificate or diploma below the bachelor's level	200
2017	Bachelor's degree	900

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	698
2017	Bachelor's degree	3	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	405
2014	Secondary or high school graduation certificate or equivalent or less	3	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	762
2014	Bachelor's degree	2	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	363

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	698
2017	University certificate or diploma below the bachelor's level	16	200
2017	Bachelor's degree	18	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	405
2014	Secondary or high school graduation certificate or equivalent or less	14	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	762
2014	University certificate or diploma below the bachelor's level	20	181
2014	Bachelor's degree	16	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	363

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	698
2017	University certificate or diploma below the bachelor's level	6	200
2017	Bachelor's degree	3	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	405
2014	Secondary or high school graduation certificate or equivalent or less	3	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	762
2014	Bachelor's degree	4	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	363

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	698
2017	University certificate or diploma below the bachelor's level	45	200
2017	Bachelor's degree	43	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	405
2014	Secondary or high school graduation certificate or equivalent or less	39	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	764
2014	University certificate or diploma below the bachelor's level	41	181
2014	Bachelor's degree	41	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	363

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	698
2017	University certificate or diploma below the bachelor's level	39	200
2017	Bachelor's degree	39	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	405
2014	Secondary or high school graduation certificate or equivalent or less	37	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	764
2014	University certificate or diploma below the bachelor's level	40	181
2014	Bachelor's degree	39	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	363

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	698
2017	University certificate or diploma below the bachelor's level	49	200
2017	Bachelor's degree	41	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	405
2014	Secondary or high school graduation certificate or equivalent or less	37	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	764
2014	University certificate or diploma below the bachelor's level	44	181
2014	Bachelor's degree	40	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	363

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	698
2017	University certificate or diploma below the bachelor's level	44	200
2017	Bachelor's degree	40	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	405
2014	Secondary or high school graduation certificate or equivalent or less	38	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	764
2014	University certificate or diploma below the bachelor's level	46	181
2014	Bachelor's degree	39	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	363

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	698
2017	University certificate or diploma below the bachelor's level	28	200
2017	Bachelor's degree	22	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	405
2014	Secondary or high school graduation certificate or equivalent or less	18	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	764
2014	University certificate or diploma below the bachelor's level	29	181
2014	Bachelor's degree	26	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	363

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	698
2017	University certificate or diploma below the bachelor's level	62	200
2017	Bachelor's degree	57	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	405
2014	Secondary or high school graduation certificate or equivalent or less	49	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	764
2014	University certificate or diploma below the bachelor's level	58	181
2014	Bachelor's degree	59	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	363

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	698
2017	University certificate or diploma below the bachelor's level	37	200
2017	Bachelor's degree	36	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	405
2014	Secondary or high school graduation certificate or equivalent or less	36	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	764
2014	University certificate or diploma below the bachelor's level	38	181
2014	Bachelor's degree	33	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	363

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	698
2017	Bachelor's degree	1	900
2014	Bachelor's degree	1	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	363

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	698
2017	University certificate or diploma below the bachelor's level	8	200
2017	Bachelor's degree	10	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	405
2014	Secondary or high school graduation certificate or equivalent or less	7	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	764
2014	University certificate or diploma below the bachelor's level	6	181
2014	Bachelor's degree	9	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	363

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	698
2017	University certificate or diploma below the bachelor's level	14	200
2017	Bachelor's degree	13	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	405
2014	Secondary or high school graduation certificate or equivalent or less	10	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	764
2014	University certificate or diploma below the bachelor's level	14	181
2014	Bachelor's degree	11	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	363

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	698
2017	University certificate or diploma below the bachelor's level	48	200
2017	Bachelor's degree	46	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	405
2014	Secondary or high school graduation certificate or equivalent or less	39	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	764
2014	University certificate or diploma below the bachelor's level	52	181
2014	Bachelor's degree	46	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	363

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	698
2017	University certificate or diploma below the bachelor's level	26	200
2017	Bachelor's degree	28	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	405
2014	Secondary or high school graduation certificate or equivalent or less	26	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	764
2014	University certificate or diploma below the bachelor's level	32	181
2014	Bachelor's degree	26	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	363

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	698
2017	University certificate or diploma below the bachelor's level	15	200
2017	Bachelor's degree	14	900
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	405
2014	Secondary or high school graduation certificate or equivalent or less	16	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	764
2014	University certificate or diploma below the bachelor's level	16	181
2014	Bachelor's degree	14	762
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	363

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	695
2017	University certificate or diploma below the bachelor's level	58	200
2017	Bachelor's degree	53	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	405
2014	Secondary or high school graduation certificate or equivalent or less	53	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	765
2014	University certificate or diploma below the bachelor's level	52	181
2014	Bachelor's degree	51	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	363

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	695
2017	University certificate or diploma below the bachelor's level	26	200
2017	Bachelor's degree	27	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	405
2014	Secondary or high school graduation certificate or equivalent or less	29	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	765
2014	University certificate or diploma below the bachelor's level	28	181
2014	Bachelor's degree	30	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	363

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	695
2017	University certificate or diploma below the bachelor's level	6	200
2017	Bachelor's degree	5	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	405
2014	Secondary or high school graduation certificate or equivalent or less	4	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	765
2014	University certificate or diploma below the bachelor's level	7	181
2014	Bachelor's degree	5	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	363

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	695
2017	University certificate or diploma below the bachelor's level	26	200
2017	Bachelor's degree	19	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	405
2014	Secondary or high school graduation certificate or equivalent or less	25	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	765
2014	University certificate or diploma below the bachelor's level	30	181
2014	Bachelor's degree	21	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	363

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	695
2017	University certificate or diploma below the bachelor's level	12	200
2017	Bachelor's degree	9	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	405
2014	Secondary or high school graduation certificate or equivalent or less	9	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	765
2014	University certificate or diploma below the bachelor's level	11	181
2014	Bachelor's degree	11	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	363

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	695
2017	University certificate or diploma below the bachelor's level	6	200
2017	Bachelor's degree	6	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	405
2014	Secondary or high school graduation certificate or equivalent or less	7	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	765
2014	University certificate or diploma below the bachelor's level	13	181
2014	Bachelor's degree	4	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	363

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	695
2017	University certificate or diploma below the bachelor's level	14	200
2017	Bachelor's degree	13	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	405
2014	Secondary or high school graduation certificate or equivalent or less	19	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	765
2014	University certificate or diploma below the bachelor's level	13	181
2014	Bachelor's degree	15	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	363

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	695
2017	University certificate or diploma below the bachelor's level	12	200
2017	Bachelor's degree	12	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	405
2014	Secondary or high school graduation certificate or equivalent or less	7	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	765
2014	University certificate or diploma below the bachelor's level	12	181
2014	Bachelor's degree	12	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	363

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	409
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	695
2017	University certificate or diploma below the bachelor's level	26	200
2017	Bachelor's degree	25	901
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	405
2014	Secondary or high school graduation certificate or equivalent or less	22	463
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	765
2014	University certificate or diploma below the bachelor's level	22	181
2014	Bachelor's degree	26	763
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	363

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	643
2017	University certificate or diploma below the bachelor's level	8	187
2017	Bachelor's degree	13	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	381
2014	Secondary or high school graduation certificate or equivalent or less	18	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	716
2014	University certificate or diploma below the bachelor's level	12	157
2014	Bachelor's degree	14	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	342

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	643
2017	University certificate or diploma below the bachelor's level	12	187
2017	Bachelor's degree	21	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	381
2014	Secondary or high school graduation certificate or equivalent or less	15	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	716
2014	University certificate or diploma below the bachelor's level	12	157
2014	Bachelor's degree	18	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	342

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	643
2017	University certificate or diploma below the bachelor's level	6	187
2017	Bachelor's degree	12	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	381
2014	Secondary or high school graduation certificate or equivalent or less	11	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	716
2014	University certificate or diploma below the bachelor's level	10	157
2014	Bachelor's degree	12	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	342

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	643
2017	University certificate or diploma below the bachelor's level	4	187
2017	Bachelor's degree	7	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	381
2014	Secondary or high school graduation certificate or equivalent or less	10	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	716
2014	University certificate or diploma below the bachelor's level	6	157
2014	Bachelor's degree	7	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	342

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	643
2017	University certificate or diploma below the bachelor's level	12	187
2017	Bachelor's degree	10	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	381
2014	Secondary or high school graduation certificate or equivalent or less	12	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	716
2014	University certificate or diploma below the bachelor's level	13	157
2014	Bachelor's degree	10	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	342

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	643
2017	University certificate or diploma below the bachelor's level	10	187
2017	Bachelor's degree	11	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	381
2014	Secondary or high school graduation certificate or equivalent or less	11	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	716
2014	University certificate or diploma below the bachelor's level	10	157
2014	Bachelor's degree	12	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	342

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	643
2017	University certificate or diploma below the bachelor's level	14	187
2017	Bachelor's degree	13	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	381
2014	Secondary or high school graduation certificate or equivalent or less	7	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	716
2014	University certificate or diploma below the bachelor's level	7	157
2014	Bachelor's degree	10	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	342

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	643
2017	University certificate or diploma below the bachelor's level	13	187
2017	Bachelor's degree	11	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	381
2014	Secondary or high school graduation certificate or equivalent or less	8	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	716
2014	University certificate or diploma below the bachelor's level	12	157
2014	Bachelor's degree	11	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	342

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	643
2017	University certificate or diploma below the bachelor's level	18	187
2017	Bachelor's degree	12	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	381
2014	Secondary or high school graduation certificate or equivalent or less	13	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	716
2014	University certificate or diploma below the bachelor's level	18	157
2014	Bachelor's degree	11	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	342

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	643
2017	University certificate or diploma below the bachelor's level	23	187
2017	Bachelor's degree	25	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	381
2014	Secondary or high school graduation certificate or equivalent or less	18	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	716
2014	University certificate or diploma below the bachelor's level	21	157
2014	Bachelor's degree	27	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	342

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	643
2017	University certificate or diploma below the bachelor's level	10	187
2017	Bachelor's degree	10	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	381
2014	Secondary or high school graduation certificate or equivalent or less	7	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	716
2014	University certificate or diploma below the bachelor's level	9	157
2014	Bachelor's degree	9	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	342

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	643
2017	University certificate or diploma below the bachelor's level	43	187
2017	Bachelor's degree	44	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	381
2014	Secondary or high school graduation certificate or equivalent or less	34	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	716
2014	University certificate or diploma below the bachelor's level	46	157
2014	Bachelor's degree	44	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	342

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	643
2017	University certificate or diploma below the bachelor's level	4	187
2017	Bachelor's degree	2	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	381
2014	Secondary or high school graduation certificate or equivalent or less	1	432
2014	Bachelor's degree	2	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	342

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	643
2017	University certificate or diploma below the bachelor's level	47	187
2017	Bachelor's degree	47	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	381
2014	Secondary or high school graduation certificate or equivalent or less	48	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	716
2014	University certificate or diploma below the bachelor's level	45	157
2014	Bachelor's degree	51	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	342

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	643
2017	University certificate or diploma below the bachelor's level	4	187
2017	Bachelor's degree	1	847

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	384
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	643
2017	University certificate or diploma below the bachelor's level	16	187
2017	Bachelor's degree	16	847
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	381
2014	Secondary or high school graduation certificate or equivalent or less	14	432
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	716
2014	University certificate or diploma below the bachelor's level	12	157
2014	Bachelor's degree	14	729
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	342

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	93	7	408
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	92	8	698
2017	University certificate or diploma below the bachelor's level	94	6	199
2017	Bachelor's degree	92	8	902
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	89	11	406

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	16	20	6	6	26	8	51	19	2430
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	15	18	6	6	28	9	52	19	4430
2017	University certificate or diploma below the bachelor's level	15	19	18	6	9	24	10	51	22	988
2017	Bachelor's degree	15	16	18	6	6	29	10	50	20	5648
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	16	16	7	7	30	11	49	23	2270
2014	Secondary or high school graduation certificate or equivalent or less	15	18	22	7	5	28	6	49	18	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	16	21	6	6	29	8	48	19	4464
2014	University certificate or diploma below the bachelor's level	12	18	21	7	8	27	8	46	23	881
2014	Bachelor's degree	12	15	18	6	6	32	10	47	21	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	17	6	7	32	10	48	23	2137

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	29	17	6	5	10	2	69	12	2419
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	17	5	4	12	1	69	11	4422
2017	University certificate or diploma below the bachelor's level	27	35	15	6	6	10	1	69	14	985
2017	Bachelor's degree	29	31	17	6	5	12	2	68	12	5644
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	17	7	5	13	1	66	14	2263
2014	Secondary or high school graduation certificate or equivalent or less	24	31	20	6	4	14	1	65	11	2715
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	29	21	6	4	14	1	63	12	4463
2014	University certificate or diploma below the bachelor's level	23	28	22	5	7	14	1	60	15	882
2014	Bachelor's degree	23	28	19	6	5	18	2	63	13	4961
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	18	6	6	18	2	62	15	2137
2011	Secondary or high school graduation certificate or equivalent or less	29	37	16	6	3	8	0	72	11	3432
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	35	18	6	4	8	0	70	11	5187
2011	University certificate or diploma below the bachelor's level	26	36	18	7	6	7	0	66	14	1002
2011	Bachelor's degree	28	36	16	6	4	9	0	70	12	5145
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35	17	7	5	10	0	68	13	2003

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	46	10	6	3	2	4	81	9	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	49	12	7	2	2	2	78	9	4429
2017	University certificate or diploma below the bachelor's level	25	47	12	8	3	2	3	76	12	987
2017	Bachelor's degree	23	50	10	9	3	2	3	77	12	5655
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	47	10	9	2	2	8	77	12	2265
2014	Secondary or high school graduation certificate or equivalent or less	26	54	11	5	1	2	2	82	6	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	54	11	5	2	2	2	81	7	4461
2014	University certificate or diploma below the bachelor's level	26	49	12	7	2	1	3	79	9	881
2014	Bachelor's degree	22	51	11	8	2	1	4	77	11	4960
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	47	10	7	2	2	10	78	11	2136
2011	Secondary or high school graduation certificate or equivalent or less	28	55	9	4	1	1	2	85	6	3433
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	54	11	5	2	1	1	81	7	5187
2011	University certificate or diploma below the bachelor's level	28	49	12	6	1	1	2	80	8	1004
2011	Bachelor's degree	21	53	10	8	3	1	3	78	12	5144
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	49	11	8	2	1	8	76	12	1997
2008	Secondary or high school graduation certificate or equivalent or less	29	52	10	4	2	1	1	83	6	3586
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	52	12	6	3	1	1	79	9	4590
2008	University certificate or diploma below the bachelor's level	27	49	10	9	2	1	3	78	11	919
2008	Bachelor's degree	23	48	11	9	4	1	3	74	14	4096
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	44	11	9	5	1	10	72	16	1464

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	25	21	7	5	21	7	55	16	2420
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	25	21	8	5	20	6	54	17	4428
2017	University certificate or diploma below the bachelor's level	12	25	20	9	6	20	8	51	21	983
2017	Bachelor's degree	11	24	20	8	5	24	7	52	19	5641
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	22	19	7	5	26	11	51	20	2264
2014	Secondary or high school graduation certificate or equivalent or less	12	26	24	9	6	18	6	50	19	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	22	9	6	20	7	50	20	4464
2014	University certificate or diploma below the bachelor's level	9	24	25	10	7	19	6	44	24	879
2014	Bachelor's degree	9	21	21	10	6	24	9	44	24	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	20	19	9	7	25	12	44	25	2133
2011	Secondary or high school graduation certificate or equivalent or less	12	30	24	9	6	15	5	52	19	3438
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	27	24	11	7	16	4	48	22	5187
2011	University certificate or diploma below the bachelor's level	11	23	25	12	8	16	6	43	25	1004
2011	Bachelor's degree	8	24	22	11	7	21	7	44	25	5149
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	19	21	10	7	27	9	41	26	1999

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	30	11	2	1	10	4	83	4	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	11	2	1	9	2	84	4	4432
2017	University certificate or diploma below the bachelor's level	37	36	12	3	2	7	3	81	6	985
2017	Bachelor's degree	41	32	10	3	2	9	4	84	5	5652
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	29	10	3	2	11	8	82	5	2270
2014	Secondary or high school graduation certificate or equivalent or less	36	36	12	3	2	9	2	81	5	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	36	12	3	2	9	2	81	5	4463
2014	University certificate or diploma below the bachelor's level	32	39	13	4	2	7	2	79	7	882
2014	Bachelor's degree	34	35	12	3	1	10	4	81	6	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	32	13	3	2	10	11	77	7	2137
2011	Secondary or high school graduation certificate or equivalent or less	39	35	11	3	1	8	2	82	5	3437
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	11	3	2	8	1	81	6	5186
2011	University certificate or diploma below the bachelor's level	34	37	12	5	3	7	2	78	9	1009
2011	Bachelor's degree	35	36	11	4	2	9	3	81	6	5146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	12	3	2	10	9	79	6	2001
2008	Secondary or high school graduation certificate or equivalent or less	35	38	13	3	2	7	1	80	6	3581
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	13	3	2	8	1	80	6	4587
2008	University certificate or diploma below the bachelor's level	31	39	13	4	2	8	3	78	7	916
2008	Bachelor's degree	32	38	12	3	2	10	4	81	6	4096
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	32	12	4	2	12	10	77	8	1464

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	31	13	3	2	12	4	78	6	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	13	4	2	12	2	78	7	4426
2017	University certificate or diploma below the bachelor's level	30	32	14	5	4	11	4	74	10	983
2017	Bachelor's degree	33	32	13	4	3	13	4	77	7	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	13	3	2	16	8	76	6	2266
2014	Secondary or high school graduation certificate or equivalent or less	28	33	17	5	3	13	2	71	9	2702
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34	15	5	3	13	2	72	10	4454
2014	University certificate or diploma below the bachelor's level	24	35	18	6	5	10	2	67	12	880
2014	Bachelor's degree	26	32	15	5	3	15	4	72	10	4964
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	14	5	4	15	10	70	11	2134
2011	Secondary or high school graduation certificate or equivalent or less	29	35	15	6	3	11	2	73	10	3426
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	36	15	6	4	12	1	71	11	5172
2011	University certificate or diploma below the bachelor's level	23	37	15	8	4	10	2	69	14	1006
2011	Bachelor's degree	27	35	14	6	3	12	3	73	10	5136
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31	13	5	3	14	8	72	11	1995
2008	Secondary or high school graduation certificate or equivalent or less	28	37	16	7	4	6	1	70	12	3583
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	16	8	4	7	1	70	13	4585
2008	University certificate or diploma below the bachelor's level	25	38	13	9	4	7	3	71	14	915
2008	Bachelor's degree	28	35	15	7	3	9	3	71	11	4091
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	30	14	6	3	9	9	72	11	1462

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	93	2422
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	93	4422
2017	University certificate or diploma below the bachelor's level	11	89	981
2017	Bachelor's degree	8	92	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	2267
2014	Secondary or high school graduation certificate or equivalent or less	6	94	2712
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	93	4451
2014	University certificate or diploma below the bachelor's level	10	90	880
2014	Bachelor's degree	8	92	4952
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	2136

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	288
2017	University certificate or diploma below the bachelor's level	36	108
2017	Bachelor's degree	36	434
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	235
2014	Secondary or high school graduation certificate or equivalent or less	36	152
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	310
2014	University certificate or diploma below the bachelor's level	35	91
2014	Bachelor's degree	35	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	212

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	288
2017	University certificate or diploma below the bachelor's level	83	108
2017	Bachelor's degree	74	434
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	235
2014	Secondary or high school graduation certificate or equivalent or less	76	152
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	310
2014	University certificate or diploma below the bachelor's level	84	91
2014	Bachelor's degree	81	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	212

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	288
2017	University certificate or diploma below the bachelor's level	5	108
2017	Bachelor's degree	4	434
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	235
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	310
2014	University certificate or diploma below the bachelor's level	0	91
2014	Bachelor's degree	2	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	212

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	163
2017	University certificate or diploma below the bachelor's level	108
2017	Bachelor's degree	434
2014	Secondary or high school graduation certificate or equivalent or less	152
2014	University certificate or diploma below the bachelor's level	91

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	288
2017	Bachelor's degree	5	434
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	235
2014	Secondary or high school graduation certificate or equivalent or less	5	152
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	310
2014	University certificate or diploma below the bachelor's level	5	91
2014	Bachelor's degree	4	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	212

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	288
2017	University certificate or diploma below the bachelor's level	13	108
2017	Bachelor's degree	18	434
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	235
2014	Secondary or high school graduation certificate or equivalent or less	13	152
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	310
2014	University certificate or diploma below the bachelor's level	12	91
2014	Bachelor's degree	13	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	212

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	288
2017	University certificate or diploma below the bachelor's level	8	108
2017	Bachelor's degree	7	434
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	235
2014	Secondary or high school graduation certificate or equivalent or less	9	152
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	310
2014	University certificate or diploma below the bachelor's level	6	91
2014	Bachelor's degree	9	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	212

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	284
2017	University certificate or diploma below the bachelor's level	31	108
2017	Bachelor's degree	31	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	234
2014	Secondary or high school graduation certificate or equivalent or less	10	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	308
2014	University certificate or diploma below the bachelor's level	20	90
2014	Bachelor's degree	26	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	211

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	284
2017	University certificate or diploma below the bachelor's level	23	108
2017	Bachelor's degree	24	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	234
2014	Secondary or high school graduation certificate or equivalent or less	10	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	308
2014	University certificate or diploma below the bachelor's level	13	90
2014	Bachelor's degree	22	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	211

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	284
2017	University certificate or diploma below the bachelor's level	21	108
2017	Bachelor's degree	16	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	234
2014	Secondary or high school graduation certificate or equivalent or less	10	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	308
2014	University certificate or diploma below the bachelor's level	10	90
2014	Bachelor's degree	15	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	211

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	284
2017	University certificate or diploma below the bachelor's level	9	108
2017	Bachelor's degree	11	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	234
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	308
2014	University certificate or diploma below the bachelor's level	6	90
2014	Bachelor's degree	5	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	211

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	284
2017	University certificate or diploma below the bachelor's level	30	108
2017	Bachelor's degree	28	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	234
2014	Secondary or high school graduation certificate or equivalent or less	23	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	308
2014	University certificate or diploma below the bachelor's level	15	90
2014	Bachelor's degree	26	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	211

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	284
2017	University certificate or diploma below the bachelor's level	22	108
2017	Bachelor's degree	24	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	234
2014	Secondary or high school graduation certificate or equivalent or less	10	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	308
2014	University certificate or diploma below the bachelor's level	15	90
2014	Bachelor's degree	25	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	211

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	284
2017	University certificate or diploma below the bachelor's level	7	108
2017	Bachelor's degree	4	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	234
2014	Secondary or high school graduation certificate or equivalent or less	5	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	308
2014	University certificate or diploma below the bachelor's level	6	90
2014	Bachelor's degree	3	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	211

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	284
2017	University certificate or diploma below the bachelor's level	7	108
2017	Bachelor's degree	7	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	234
2014	Secondary or high school graduation certificate or equivalent or less	8	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	308
2014	University certificate or diploma below the bachelor's level	7	90
2014	Bachelor's degree	7	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	211

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	284
2017	University certificate or diploma below the bachelor's level	15	108
2017	Bachelor's degree	16	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	234
2014	Secondary or high school graduation certificate or equivalent or less	17	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	308
2014	University certificate or diploma below the bachelor's level	26	90
2014	Bachelor's degree	21	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	211

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	108

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	284
2017	University certificate or diploma below the bachelor's level	26	108
2017	Bachelor's degree	17	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	234
2014	Secondary or high school graduation certificate or equivalent or less	20	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	308
2014	University certificate or diploma below the bachelor's level	30	90
2014	Bachelor's degree	17	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	211

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	162
2017	University certificate or diploma below the bachelor's level	108
2017	Bachelor's degree	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	234
2014	University certificate or diploma below the bachelor's level	90

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	284
2017	University certificate or diploma below the bachelor's level	26	108
2017	Bachelor's degree	17	432
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	234
2014	Secondary or high school graduation certificate or equivalent or less	36	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	308
2014	University certificate or diploma below the bachelor's level	29	90
2014	Bachelor's degree	26	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	211

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	288
2017	University certificate or diploma below the bachelor's level	43	108
2017	Bachelor's degree	32	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	235
2014	Secondary or high school graduation certificate or equivalent or less	34	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	311
2014	University certificate or diploma below the bachelor's level	35	91
2014	Bachelor's degree	27	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	212

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	288
2017	University certificate or diploma below the bachelor's level	17	108
2017	Bachelor's degree	16	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	235
2014	Secondary or high school graduation certificate or equivalent or less	16	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	311
2014	University certificate or diploma below the bachelor's level	15	91
2014	Bachelor's degree	13	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	212

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	288
2017	Bachelor's degree	5	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	235
2014	Secondary or high school graduation certificate or equivalent or less	4	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	311
2014	Bachelor's degree	3	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	212

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	288
2017	University certificate or diploma below the bachelor's level	21	108
2017	Bachelor's degree	19	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	235
2014	Secondary or high school graduation certificate or equivalent or less	29	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	311
2014	University certificate or diploma below the bachelor's level	31	91
2014	Bachelor's degree	17	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	212

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	288
2017	University certificate or diploma below the bachelor's level	7	108
2017	Bachelor's degree	4	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	235
2014	Secondary or high school graduation certificate or equivalent or less	5	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	311
2014	University certificate or diploma below the bachelor's level	5	91
2014	Bachelor's degree	4	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	212

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	288
2017	University certificate or diploma below the bachelor's level	7	108
2017	Bachelor's degree	6	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	235
2014	Secondary or high school graduation certificate or equivalent or less	10	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	311
2014	University certificate or diploma below the bachelor's level	18	91
2014	Bachelor's degree	5	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	212

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	288
2017	University certificate or diploma below the bachelor's level	9	108
2017	Bachelor's degree	12	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	235
2014	Secondary or high school graduation certificate or equivalent or less	11	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	311
2014	University certificate or diploma below the bachelor's level	7	91
2014	Bachelor's degree	11	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	212

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	288
2017	University certificate or diploma below the bachelor's level	8	108
2017	Bachelor's degree	6	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	235
2014	Secondary or high school graduation certificate or equivalent or less	6	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	311
2014	University certificate or diploma below the bachelor's level	7	91
2014	Bachelor's degree	8	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	212

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	163
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	288
2017	University certificate or diploma below the bachelor's level	37	108
2017	Bachelor's degree	47	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	235
2014	Secondary or high school graduation certificate or equivalent or less	41	153
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	311
2014	University certificate or diploma below the bachelor's level	40	91
2014	Bachelor's degree	49	373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	212

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	268
2017	University certificate or diploma below the bachelor's level	5	101
2017	Bachelor's degree	7	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	229
2014	Secondary or high school graduation certificate or equivalent or less	8	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	282
2014	Bachelor's degree	7	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	203

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	268
2017	University certificate or diploma below the bachelor's level	10	101
2017	Bachelor's degree	17	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	229
2014	Secondary or high school graduation certificate or equivalent or less	9	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	282
2014	University certificate or diploma below the bachelor's level	8	73
2014	Bachelor's degree	14	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	203

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	268
2017	University certificate or diploma below the bachelor's level	0	101
2017	Bachelor's degree	5	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	229
2014	Secondary or high school graduation certificate or equivalent or less	6	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	282
2014	Bachelor's degree	5	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	203

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	155
2017	Bachelor's degree	4	405
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	282
2014	Bachelor's degree	3	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	203

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	268
2017	Bachelor's degree	3	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	229
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	282
2014	Bachelor's degree	4	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	203

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	268
2017	University certificate or diploma below the bachelor's level	7	101
2017	Bachelor's degree	6	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	229
2014	Secondary or high school graduation certificate or equivalent or less	6	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	282
2014	University certificate or diploma below the bachelor's level	7	73
2014	Bachelor's degree	6	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	203

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	268
2017	University certificate or diploma below the bachelor's level	16	101
2017	Bachelor's degree	9	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	229
2014	Secondary or high school graduation certificate or equivalent or less	7	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	282
2014	Bachelor's degree	4	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	203

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	268
2017	University certificate or diploma below the bachelor's level	16	101
2017	Bachelor's degree	11	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	229
2014	Secondary or high school graduation certificate or equivalent or less	12	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	282
2014	University certificate or diploma below the bachelor's level	19	73
2014	Bachelor's degree	11	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	203

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	268
2017	University certificate or diploma below the bachelor's level	18	101
2017	Bachelor's degree	11	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	229
2014	Secondary or high school graduation certificate or equivalent or less	9	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	282
2014	University certificate or diploma below the bachelor's level	18	73
2014	Bachelor's degree	13	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	203

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	268
2017	University certificate or diploma below the bachelor's level	28	101
2017	Bachelor's degree	22	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	229
2014	Secondary or high school graduation certificate or equivalent or less	23	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	282
2014	University certificate or diploma below the bachelor's level	23	73
2014	Bachelor's degree	26	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	203

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	268
2017	University certificate or diploma below the bachelor's level	13	101
2017	Bachelor's degree	11	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	229
2014	Secondary or high school graduation certificate or equivalent or less	6	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	282
2014	University certificate or diploma below the bachelor's level	13	73
2014	Bachelor's degree	9	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	203

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	268
2017	University certificate or diploma below the bachelor's level	40	101
2017	Bachelor's degree	39	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	229
2014	Secondary or high school graduation certificate or equivalent or less	37	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	282
2014	University certificate or diploma below the bachelor's level	47	73
2014	Bachelor's degree	45	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	203

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	9	101
2017	Bachelor's degree	2	405
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	282
2014	University certificate or diploma below the bachelor's level	0	73
2014	Bachelor's degree	3	353

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	268
2017	University certificate or diploma below the bachelor's level	59	101
2017	Bachelor's degree	58	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	229
2014	Secondary or high school graduation certificate or equivalent or less	67	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	282
2014	University certificate or diploma below the bachelor's level	61	73
2014	Bachelor's degree	66	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	203

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	2	405

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	155
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	268
2017	University certificate or diploma below the bachelor's level	19	101
2017	Bachelor's degree	17	405
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	229
2014	Secondary or high school graduation certificate or equivalent or less	11	138
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	282
2014	University certificate or diploma below the bachelor's level	14	73
2014	Bachelor's degree	15	353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	203

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	92	8	162
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	90	10	288
2017	University certificate or diploma below the bachelor's level	91	9	107
2017	Bachelor's degree	91	9	433
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	12	237

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	17	20	3	3	30	8	59	9	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	16	19	3	3	32	9	58	9	4423
2017	University certificate or diploma below the bachelor's level	17	19	20	4	5	28	8	56	13	987
2017	Bachelor's degree	17	16	18	3	3	33	9	58	10	5650
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	15	18	4	3	36	9	54	13	2271
2014	Secondary or high school graduation certificate or equivalent or less	16	18	22	3	2	33	7	55	8	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	16	22	3	3	34	8	53	10	4459
2014	University certificate or diploma below the bachelor's level	14	16	23	4	4	31	7	50	13	880
2014	Bachelor's degree	13	15	19	3	3	38	10	53	12	4963
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	17	3	4	39	9	53	13	2136

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	29	17	3	2	12	2	75	6	2424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	29	16	3	3	13	2	75	6	4423
2017	University certificate or diploma below the bachelor's level	29	34	16	4	4	11	2	73	9	983
2017	Bachelor's degree	32	31	15	3	3	13	2	75	7	5644
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	30	15	4	3	16	2	72	9	2268
2014	Secondary or high school graduation certificate or equivalent or less	26	30	18	3	2	19	2	71	6	2714
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	20	3	3	18	2	69	7	4459
2014	University certificate or diploma below the bachelor's level	24	29	21	4	3	17	2	66	9	881
2014	Bachelor's degree	25	29	17	4	3	20	2	70	8	4958
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	27	17	4	4	21	2	68	10	2136
2011	Secondary or high school graduation certificate or equivalent or less	34	36	15	3	2	10	0	78	5	3431
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	36	15	4	3	10	0	76	7	5188
2011	University certificate or diploma below the bachelor's level	30	37	14	6	3	10	0	74	10	1002
2011	Bachelor's degree	32	36	14	4	2	11	0	77	7	5139
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	14	4	3	12	0	76	8	2000

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	22	18	16	21	3	44	38	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	21	19	15	22	3	42	38	4421
2017	University certificate or diploma below the bachelor's level	14	20	17	17	30	2	34	48	985
2017	Bachelor's degree	16	22	20	17	23	2	39	41	5647
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	22	20	16	19	2	44	35	2258

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	25	26	14	11	2	48	25	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26	26	15	11	2	48	26	4425
2017	University certificate or diploma below the bachelor's level	17	24	28	18	12	1	41	30	988
2017	Bachelor's degree	15	25	28	17	13	1	41	31	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	25	28	16	12	2	43	29	2260

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	24	20	11	9	1	5	57	21	2420
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	26	20	12	9	1	5	56	22	4419
2017	University certificate or diploma below the bachelor's level	23	24	23	14	11	1	4	49	27	985
2017	Bachelor's degree	22	26	23	13	10	1	5	51	25	5630
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	27	23	15	11	1	3	49	27	2255

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	23	21	15	13	1	3	49	29	2430
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	23	20	15	13	2	3	49	30	4420
2017	University certificate or diploma below the bachelor's level	20	23	24	15	13	2	3	45	30	987
2017	Bachelor's degree	20	24	23	15	13	1	3	46	30	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	24	23	16	12	1	3	47	29	2263

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	18	10	3	2	1	14	83	6	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	19	10	3	2	1	14	83	6	4419
2017	University certificate or diploma below the bachelor's level	45	22	11	5	4	1	12	77	11	984
2017	Bachelor's degree	47	23	11	5	3	1	11	79	9	5640
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	25	14	7	5	1	8	71	13	2256

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	29	19	11	7	0	1	62	18	2421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	30	21	10	7	0	1	61	17	4415
2017	University certificate or diploma below the bachelor's level	25	27	23	13	10	1	1	53	23	984
2017	Bachelor's degree	26	29	23	12	9	0	1	56	21	5631
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	23	14	9	0	1	54	23	2259

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	31	20	9	5	1	2	65	15	2418
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	31	19	10	5	1	3	64	16	4414
2017	University certificate or diploma below the bachelor's level	24	29	27	11	7	1	2	54	18	983
2017	Bachelor's degree	25	31	22	12	7	1	2	58	19	5633
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31	23	13	8	1	2	55	21	2259

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	29	22	11	7	1	3	59	18	2418
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	21	11	7	1	3	58	19	4413
2017	University certificate or diploma below the bachelor's level	22	28	24	14	8	1	2	53	23	983
2017	Bachelor's degree	22	31	23	13	8	1	2	54	22	5625
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31	25	14	7	1	2	53	22	2256

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	29	19	8	6	1	3	66	15	2420
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	18	10	5	1	3	66	15	4413
2017	University certificate or diploma below the bachelor's level	25	30	22	13	7	1	3	57	20	983
2017	Bachelor's degree	28	31	20	11	6	1	2	61	18	5630
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	30	21	13	8	1	2	56	22	2256

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	29	22	13	8	1	2	56	22	2417
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	22	13	9	1	2	55	22	4406
2017	University certificate or diploma below the bachelor's level	21	29	25	14	10	1	2	51	24	984
2017	Bachelor's degree	23	30	23	13	9	1	1	54	22	5619
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	22	12	7	1	2	58	20	2252

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	22	13	6	4	3	77	10	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	23	14	6	4	3	75	11	4421
2017	University certificate or diploma below the bachelor's level	44	26	14	7	6	2	72	13	980
2017	Bachelor's degree	46	25	15	7	5	2	73	11	5641
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	26	15	8	5	2	71	13	2262

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	13	6	3	3	1	4	88	6	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	12	5	3	3	1	5	88	7	4421
2017	University certificate or diploma below the bachelor's level	62	16	6	5	5	1	5	83	11	984
2017	Bachelor's degree	70	12	5	4	4	1	4	87	8	5644
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	12	6	4	4	1	5	84	9	2262

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	26	9	4	2	3	85	6	2425
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	24	8	4	3	3	85	6	4423
2017	University certificate or diploma below the bachelor's level	55	24	11	3	3	4	81	7	981
2017	Bachelor's degree	56	26	8	4	3	3	85	7	5634
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	25	9	4	2	3	85	6	2263

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	18	8	4	3	1	3	84	8	2424
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	18	8	5	3	0	3	84	8	4414
2017	University certificate or diploma below the bachelor's level	59	16	10	6	6	0	4	78	12	985
2017	Bachelor's degree	61	18	8	5	4	1	3	82	9	5637
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	19	9	6	5	0	3	79	11	2265

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	9	4	2	1	1	30	91	3	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	9	3	1	1	0	31	92	3	4418
2017	University certificate or diploma below the bachelor's level	58	9	4	2	1	1	25	90	4	982
2017	Bachelor's degree	51	10	5	2	1	0	30	88	5	5635
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	12	6	2	2	1	27	87	5	2258

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	15	8	3	1	1	9	87	5	2416
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	18	7	3	2	1	8	87	5	4395
2017	University certificate or diploma below the bachelor's level	60	17	8	4	2	1	8	85	6	981
2017	Bachelor's degree	58	18	9	4	2	1	8	84	7	5613
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	16	7	3	2	1	9	87	5	2244

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	16	8	5	4	1	6	82	10	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	17	10	6	6	1	5	77	13	4425
2017	University certificate or diploma below the bachelor's level	50	16	12	8	9	0	6	70	18	985
2017	Bachelor's degree	53	18	9	7	8	1	5	75	16	5643
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	15	8	6	7	1	5	79	13	2265

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	31	14	5	3	0	4	78	8	2421
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	31	15	5	3	1	3	77	8	4417
2017	University certificate or diploma below the bachelor's level	43	32	13	5	3	0	3	78	8	979
2017	Bachelor's degree	45	30	14	5	3	0	3	78	8	5637
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	12	4	2	0	3	80	7	2261

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	30	36	13	6	1	46	18	2426
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	30	37	13	6	0	44	19	4428
2017	University certificate or diploma below the bachelor's level	12	26	38	15	9	0	38	24	988
2017	Bachelor's degree	9	30	39	15	6	0	40	21	5648
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	28	40	14	7	0	39	21	2271

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	20	39	19	10	1	29	31	2420
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	38	20	10	0	30	32	4414
2017	University certificate or diploma below the bachelor's level	11	23	38	18	9	0	28	34	981
2017	Bachelor's degree	10	21	40	20	8	0	28	32	5642
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	21	38	21	10	0	31	30	2265

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	39	14	8	5	3	1	72	13	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	41	14	8	5	3	0	73	13	4426
2017	University certificate or diploma below the bachelor's level	26	40	15	8	8	3	0	68	16	987
2017	Bachelor's degree	27	42	15	9	5	3	0	70	14	5652
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	14	9	4	3	0	71	14	2266

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	38	18	14	8	2	59	23	2429
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	38	18	13	9	2	59	23	4426
2017	University certificate or diploma below the bachelor's level	17	38	16	15	12	2	57	28	985
2017	Bachelor's degree	17	41	17	16	9	2	58	25	5649
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	39	17	14	10	1	58	24	2265

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	77	2423
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	76	4425
2017	University certificate or diploma below the bachelor's level	24	76	987
2017	Bachelor's degree	20	80	5645
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	80	2269
2014	Secondary or high school graduation certificate or equivalent or less	20	80	2707
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	78	4452
2014	University certificate or diploma below the bachelor's level	23	77	877
2014	Bachelor's degree	19	81	4950
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	2135

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	20	571
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	17	1070
2017	University certificate or diploma below the bachelor's level	81	19	241
2017	Bachelor's degree	79	21	1147
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	21	446
2014	Secondary or high school graduation certificate or equivalent or less	78	22	536
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	24	958
2014	University certificate or diploma below the bachelor's level	75	25	200
2014	Bachelor's degree	77	23	918
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	23	349

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	32	5	10	4	1	0	81	14	456
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	37	5	9	4	1	0	82	13	882
2017	University certificate or diploma below the bachelor's level	46	38	5	9	2	1	0	85	11	195
2017	Bachelor's degree	43	35	7	9	5	1	0	79	13	910
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	8	9	3	0	1	81	11	353
2014	Secondary or high school graduation certificate or equivalent or less	47	34	5	9	4	0	0	81	14	418
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	32	5	9	6	1	0	79	16	730
2014	University certificate or diploma below the bachelor's level	38	40	7	10	5	0	0	78	14	148
2014	Bachelor's degree	43	36	7	9	5	0	0	79	14	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	33	6	10	3	0	1	81	13	270

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	21	18	11	13	2	1	35	65	2427
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	23	19	11	14	2	1	31	69	4431
2017	University certificate or diploma below the bachelor's level	24	20	19	14	19	2	1	25	75	986
2017	Bachelor's degree	25	23	20	13	15	3	1	26	74	5652
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	23	19	13	13	3	1	29	71	2272

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	1514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	2930
2017	University certificate or diploma below the bachelor's level	23	709
2017	Bachelor's degree	21	3992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	1516

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	1514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	2930
2017	University certificate or diploma below the bachelor's level	34	709
2017	Bachelor's degree	33	3992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	1516

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	1514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	2930
2017	University certificate or diploma below the bachelor's level	25	709
2017	Bachelor's degree	23	3992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	1516

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	1514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	2930
2017	University certificate or diploma below the bachelor's level	46	709
2017	Bachelor's degree	46	3992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	1516

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	1514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	2930
2017	University certificate or diploma below the bachelor's level	7	709
2017	Bachelor's degree	7	3992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	1516

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	1514
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	2930
2017	University certificate or diploma below the bachelor's level	38	709
2017	Bachelor's degree	40	3992
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	1516

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	49	18	10	4	13	1481
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	50	19	8	4	12	2856
2017	University certificate or diploma below the bachelor's level	5	45	20	9	5	16	697
2017	Bachelor's degree	5	51	20	9	4	12	3928
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	47	20	11	6	12	1493

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	21	13	17	27	2	10	35	49	1522
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	16	16	26	2	10	35	47	2940
2017	University certificate or diploma below the bachelor's level	12	20	15	17	28	1	8	34	49	711
2017	Bachelor's degree	10	22	14	18	28	2	8	34	50	4007
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	16	17	26	2	8	34	48	1531

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	8	12	19	49	2	7	13	74	1520
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	9	12	16	50	2	8	13	73	2941
2017	University certificate or diploma below the bachelor's level	3	8	12	15	55	2	5	12	76	712
2017	Bachelor's degree	3	8	10	17	54	2	7	12	78	4007
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	9	10	16	52	3	8	13	75	1532

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me