2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 45 4 10 4 0 0 82 14 4355
2017 Language of service - French only 44 49 3 4 1 0 0 92 5 724
2017 Language of service - Both English and French 41 44 4 8 3 0 0 85 11 2321
2014 Language of service - English only 30 48 5 12 5 0 0 78 17 3849
2014 Language of service - French only 38 50 5 6 1 0 0 88 7 690
2014 Language of service - Both English and French 34 47 6 10 3 0 0 81 13 2274
2011 Language of service - English only 30 48 4 13 5 0 0 78 18 4166
2011 Language of service - French only 42 44 7 7 0 0 0 86 7 685
2011 Language of service - Both English and French 38 45 5 10 2 0 0 83 12 2299
2008 Language of service - English only 29 49 4 12 6 0 0 78 18 3966
2008 Language of service - French only 31 52 9 7 2 0 0 82 9 574
2008 Language of service - Both English and French 34 48 5 11 2 0 0 82 13 2022

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 81 13 2 1 1 1 1 96 1 4349
2017 Language of service - French only 74 22 2 2 0 0 0 96 3 723
2017 Language of service - Both English and French 67 25 3 3 2 0 0 92 5 2318
2014 Language of service - English only 77 17 3 1 1 0 1 95 2 3848
2014 Language of service - French only 69 27 2 1 0 0 0 96 2 690
2014 Language of service - Both English and French 64 26 3 4 2 0 0 90 6 2272
2011 Language of service - English only 78 16 2 1 1 0 1 96 2 4172
2011 Language of service - French only 76 21 2 1 0 0 0 97 1 682
2011 Language of service - Both English and French 67 23 3 4 1 0 0 91 6 2301
2008 Language of service - English only 80 15 2 1 1 0 1 97 1 3960
2008 Language of service - French only 73 23 3 1 0 0 0 96 1 574
2008 Language of service - Both English and French 63 27 3 4 2 0 0 90 6 2019

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 84 10 3 1 1 0 2 96 2 4352
2017 Language of service - French only 75 19 2 1 0 0 1 96 2 722
2017 Language of service - Both English and French 57 25 6 7 4 0 0 83 11 2318
2014 Language of service - English only 81 12 3 1 1 0 2 96 2 3846
2014 Language of service - French only 74 21 2 1 0 0 2 97 1 690
2014 Language of service - Both English and French 55 24 7 9 5 0 0 80 14 2272
2011 Language of service - English only 81 12 3 1 1 0 2 95 2 4172
2011 Language of service - French only 76 17 2 2 1 0 2 95 3 685
2011 Language of service - Both English and French 56 22 6 10 6 0 0 78 15 2297
2008 Language of service - English only 84 10 3 1 1 0 2 95 2 3959
2008 Language of service - French only 74 21 2 1 0 0 1 96 2 574
2008 Language of service - Both English and French 54 25 6 9 5 0 1 79 15 2019

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 35 7 14 9 0 0 71 23 4349
2017 Language of service - French only 36 39 9 10 5 0 0 76 15 723
2017 Language of service - Both English and French 38 36 8 12 7 0 0 74 18 2322
2014 Language of service - English only 32 36 8 14 11 0 0 68 25 3847
2014 Language of service - French only 32 42 10 11 5 0 0 74 16 690
2014 Language of service - Both English and French 32 35 10 14 9 0 0 67 23 2272
2011 Language of service - English only 33 37 8 12 8 0 0 71 20 4162
2011 Language of service - French only 27 48 10 12 3 0 0 75 15 686
2011 Language of service - Both English and French 35 39 9 10 6 0 0 74 17 2293

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 41 8 17 7 0 0 67 24 4352
2017 Language of service - French only 27 50 11 10 2 0 0 77 12 723
2017 Language of service - Both English and French 27 44 11 12 6 0 0 71 18 2317
2014 Language of service - English only 22 42 10 17 9 0 0 64 26 3847
2014 Language of service - French only 26 50 12 10 2 0 0 76 12 690
2014 Language of service - Both English and French 25 41 12 14 7 0 0 67 21 2271
2011 Language of service - English only 24 44 8 15 7 0 0 69 23 4168
2011 Language of service - French only 21 52 12 10 4 0 0 74 14 684
2011 Language of service - Both English and French 28 41 11 13 6 0 1 70 19 2299
2008 Language of service - English only 19 45 9 17 10 0 0 64 27 3971
2008 Language of service - French only 20 45 17 13 5 0 0 66 18 574
2008 Language of service - Both English and French 25 40 14 15 6 0 1 65 20 2024

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 36 16 9 7 0 0 68 16 4353
2017 Language of service - French only 26 47 18 6 2 0 0 73 8 724
2017 Language of service - Both English and French 32 39 15 9 5 0 0 71 13 2315
2014 Language of service - English only 28 38 16 9 8 0 0 67 17 3852
2014 Language of service - French only 26 48 14 8 4 0 0 74 12 691
2014 Language of service - Both English and French 28 40 17 8 7 0 0 68 15 2275
2011 Language of service - English only 33 35 14 10 8 0 0 68 18 4168
2011 Language of service - French only 31 43 16 6 3 0 0 75 9 683
2011 Language of service - Both English and French 36 35 13 9 6 0 0 72 15 2295
2008 Language of service - English only 29 40 15 10 7 0 0 68 16 3966
2008 Language of service - French only 30 46 13 8 3 0 0 76 11 572
2008 Language of service - Both English and French 32 41 14 8 5 0 0 73 12 2024

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 37 10 8 5 0 0 78 12 4350
2017 Language of service - French only 33 46 12 7 2 0 0 79 9 723
2017 Language of service - Both English and French 39 37 11 8 4 0 0 77 13 2318
2014 Language of service - English only 37 39 10 7 6 0 0 76 13 3848
2014 Language of service - French only 33 46 11 7 3 0 0 79 10 690
2014 Language of service - Both English and French 37 38 11 8 6 0 0 75 14 2272
2011 Language of service - English only 42 37 8 7 5 0 0 79 12 4174
2011 Language of service - French only 31 48 11 7 3 0 0 79 10 684
2011 Language of service - Both English and French 41 39 9 6 5 0 0 80 11 2298
2008 Language of service - English only 39 41 8 7 4 0 0 80 12 3971
2008 Language of service - French only 32 52 9 5 3 0 0 84 7 574
2008 Language of service - Both English and French 42 40 9 5 4 0 0 82 9 2022

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 36 9 10 5 0 0 76 15 4345
2017 Language of service - French only 43 42 8 5 2 0 0 85 7 723
2017 Language of service - Both English and French 42 39 9 7 3 0 0 81 10 2319
2014 Language of service - English only 31 38 10 14 7 0 0 69 21 3846
2014 Language of service - French only 31 51 9 6 3 0 0 82 9 691
2014 Language of service - Both English and French 32 41 13 9 4 0 0 73 14 2272

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 32 11 11 9 0 0 70 19 4353
2017 Language of service - French only 35 38 15 6 3 0 2 75 10 724
2017 Language of service - Both English and French 37 36 11 9 5 1 1 74 15 2318
2014 Language of service - English only 28 31 14 14 12 0 0 59 26 3847
2014 Language of service - French only 26 42 17 6 5 1 3 71 12 691
2014 Language of service - Both English and French 29 35 16 11 8 1 1 65 19 2273
2011 Language of service - English only 27 36 12 13 12 1 0 63 25 4170
2011 Language of service - French only 21 44 18 9 5 0 2 66 15 685
2011 Language of service - Both English and French 33 36 14 10 6 0 1 70 16 2300

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 21 10 9 12 1 7 65 23 4349
2017 Language of service - French only 52 28 7 3 2 1 7 87 5 722
2017 Language of service - Both English and French 41 25 8 7 8 1 8 73 17 2318
2014 Language of service - English only 33 22 10 11 17 1 6 59 30 3848
2014 Language of service - French only 52 31 6 5 2 0 4 86 8 691
2014 Language of service - Both English and French 37 26 9 9 12 1 6 68 22 2272
2011 Language of service - English only 30 22 10 13 19 1 5 55 34 4172
2011 Language of service - French only 50 29 7 8 4 0 2 81 12 686
2011 Language of service - Both English and French 36 24 9 11 13 1 7 64 26 2302
2008 Language of service - English only 37 23 7 11 17 1 4 63 29 3961
2008 Language of service - French only 49 33 5 6 1 0 4 86 8 574
2008 Language of service - Both English and French 40 27 7 10 11 1 5 71 22 2021

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 43 12 8 6 0 0 73 15 4354
2017 Language of service - French only 27 51 14 6 2 0 0 78 8 723
2017 Language of service - Both English and French 32 44 13 7 4 0 0 76 11 2317
2014 Language of service - English only 26 45 12 9 7 0 0 71 17 3848
2014 Language of service - French only 21 53 15 9 2 0 0 74 11 691
2014 Language of service - Both English and French 27 46 14 8 5 0 0 74 13 2274
2011 Language of service - English only 29 41 12 10 8 0 0 70 18 4164
2011 Language of service - French only 27 47 17 7 3 0 0 74 9 685
2011 Language of service - Both English and French 35 39 13 8 5 0 0 74 13 2296
2008 Language of service - English only 32 43 10 9 6 0 0 75 15 3922
2008 Language of service - French only 33 43 16 6 2 0 0 76 8 573
2008 Language of service - Both English and French 38 40 10 8 4 0 0 78 12 2012

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 32 17 17 14 0 0 52 31 4354
2017 Language of service - French only 19 39 23 14 5 0 0 59 19 723
2017 Language of service - Both English and French 22 37 18 14 9 0 0 59 24 2317
2014 Language of service - English only 14 30 18 20 18 0 0 44 38 3848
2014 Language of service - French only 15 39 24 17 5 0 0 54 22 691
2014 Language of service - Both English and French 17 32 22 17 12 0 0 49 29 2275
2011 Language of service - English only 12 31 17 20 20 0 0 43 40 4166
2011 Language of service - French only 11 37 26 17 8 0 0 49 25 683
2011 Language of service - Both English and French 19 33 20 16 12 0 0 52 28 2299

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 41 10 8 4 0 0 78 12 4354
2017 Language of service - French only 33 52 10 4 2 0 0 84 6 723
2017 Language of service - Both English and French 33 44 12 8 3 0 0 77 11 2316

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 39 10 5 3 0 0 82 8 4347
2017 Language of service - French only 34 51 9 4 1 0 0 86 5 723
2017 Language of service - Both English and French 40 42 11 5 2 0 0 82 7 2313
2014 Language of service - English only 37 39 13 6 5 1 0 77 11 3851
2014 Language of service - French only 28 54 11 5 1 0 0 83 7 690
2014 Language of service - Both English and French 34 43 14 5 4 1 0 77 9 2275
2011 Language of service - English only 32 42 12 8 5 1 0 75 13 4167
2011 Language of service - French only 24 52 15 8 2 0 0 75 10 685
2011 Language of service - Both English and French 33 42 12 8 4 1 0 76 12 2297
2008 Language of service - English only 42 40 9 5 4 0 0 82 8 3965
2008 Language of service - French only 38 45 11 4 2 0 0 83 6 573
2008 Language of service - Both English and French 44 39 8 4 3 1 0 84 7 2022

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 34 16 14 13 0 0 57 26 4348
2017 Language of service - French only 21 42 20 12 5 0 0 63 16 724
2017 Language of service - Both English and French 25 39 17 11 9 0 0 64 19 2318

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 52 32 9 3 2 0 0 85 6 4346
2017 Language of service - French only 41 46 10 2 1 0 0 87 3 722
2017 Language of service - Both English and French 50 36 9 3 2 0 0 86 5 2310
2014 Language of service - English only 59 27 8 3 2 0 0 87 5 3847
2014 Language of service - French only 44 41 10 3 2 0 0 86 4 691
2014 Language of service - Both English and French 57 30 9 2 2 0 0 88 3 2275
2011 Language of service - English only 58 29 8 3 2 0 0 87 5 4172
2011 Language of service - French only 41 44 10 3 1 0 0 86 4 684
2011 Language of service - Both English and French 56 31 8 3 2 0 0 87 5 2296

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 32 16 18 14 1 0 51 32 4335
2017 Language of service - French only 12 28 28 20 9 0 2 41 30 721
2017 Language of service - Both English and French 20 34 18 17 10 0 1 54 27 2309
2014 Language of service - English only 11 33 14 20 21 1 1 44 41 3847
2014 Language of service - French only 5 24 31 24 14 0 2 29 39 691
2014 Language of service - Both English and French 14 30 20 19 16 0 1 45 35 2273
2011 Language of service - English only 13 30 15 20 22 0 1 43 42 4169
2011 Language of service - French only 8 25 25 24 16 0 2 34 41 686
2011 Language of service - Both English and French 19 31 16 18 14 1 1 51 33 2293

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 29 19 17 14 0 1 50 31 4341
2017 Language of service - French only 13 33 30 14 8 0 1 47 22 722
2017 Language of service - Both English and French 23 34 18 15 9 0 1 57 24 2308
2014 Language of service - English only 14 30 19 17 18 0 1 45 36 3849
2014 Language of service - French only 10 31 31 20 8 0 1 41 28 691
2014 Language of service - Both English and French 18 30 23 15 12 0 1 49 28 2274

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 38 13 12 8 0 0 67 20 4342
2017 Language of service - French only 24 46 17 8 4 0 0 70 13 721
2017 Language of service - Both English and French 29 40 15 10 6 0 0 70 16 2311
2014 Language of service - English only 21 36 15 16 12 0 0 57 27 3846
2014 Language of service - French only 18 48 21 8 4 0 0 66 12 689
2014 Language of service - Both English and French 24 38 18 11 8 0 0 63 19 2273
2011 Language of service - English only 28 39 13 12 8 0 0 67 20 4162
2011 Language of service - French only 19 46 19 11 4 0 0 66 15 684
2011 Language of service - Both English and French 30 39 14 12 5 0 0 70 17 2294

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 39 13 7 5 0 0 75 12 4340
2017 Language of service - French only 33 48 11 6 1 0 0 81 7 721
2017 Language of service - Both English and French 38 40 12 6 4 0 0 79 9 2311
2014 Language of service - English only 34 39 13 8 6 0 0 73 14 3845
2014 Language of service - French only 30 50 12 5 2 0 0 80 7 691
2014 Language of service - Both English and French 35 41 14 6 5 0 0 76 10 2273
2011 Language of service - English only 32 41 12 9 6 0 0 73 15 4168
2011 Language of service - French only 31 50 12 4 2 0 0 82 6 685
2011 Language of service - Both English and French 38 40 10 8 4 0 0 78 12 2301
2008 Language of service - English only 35 43 9 8 5 0 0 78 13 3969
2008 Language of service - French only 36 48 10 5 1 0 0 84 7 573
2008 Language of service - Both English and French 42 39 9 6 3 0 0 81 9 2025

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 27 15 5 4 1 5 75 10 4355
2017 Language of service - French only 48 32 14 3 1 0 2 82 4 723
2017 Language of service - Both English and French 47 32 10 5 2 0 3 82 8 2322
2014 Language of service - English only 43 26 17 6 5 1 3 71 12 3850
2014 Language of service - French only 56 32 8 3 0 0 1 89 3 691
2014 Language of service - Both English and French 47 31 12 4 3 0 2 81 7 2275
2011 Language of service - English only 36 27 17 8 8 0 3 66 17 4165
2011 Language of service - French only 41 33 15 5 2 0 2 76 8 686
2011 Language of service - Both English and French 40 31 15 7 4 0 3 73 11 2298
2008 Language of service - English only 32 30 19 10 7 0 2 63 17 3968
2008 Language of service - French only 30 40 17 9 4 0 1 70 13 574
2008 Language of service - Both English and French 32 34 19 9 5 0 1 67 15 2024

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 18 31 19 12 2 6 34 32 4333
2017 Language of service - French only 7 23 26 22 16 2 4 40 32 722
2017 Language of service - Both English and French 9 22 32 19 11 1 6 32 34 2314
2014 Language of service - English only 14 25 34 14 8 1 3 23 42 3838
2014 Language of service - French only 8 28 32 19 8 1 4 29 38 689
2014 Language of service - Both English and French 12 28 32 16 8 1 3 25 41 2271
2011 Language of service - English only 20 28 31 12 5 1 3 18 50 4168
2011 Language of service - French only 18 41 23 11 5 1 2 16 60 681
2011 Language of service - Both English and French 15 31 30 14 7 1 2 21 48 2294
2008 Language of service - English only 19 29 32 12 5 1 1 17 50 3962
2008 Language of service - French only 15 41 27 13 4 0 1 17 56 573
2008 Language of service - Both English and French 16 33 30 14 5 1 2 19 50 2021

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 13 25 23 18 4 7 46 26 4311
2017 Language of service - French only 7 17 27 22 17 5 6 44 26 719
2017 Language of service - Both English and French 9 19 26 20 16 4 6 40 31 2308
2014 Language of service - English only 16 22 27 18 10 3 4 30 41 3838
2014 Language of service - French only 10 21 35 17 9 5 3 28 34 689
2014 Language of service - Both English and French 13 25 29 17 10 3 3 28 41 2271
2011 Language of service - English only 22 22 26 15 8 2 3 25 47 4163
2011 Language of service - French only 16 35 32 10 4 1 2 14 53 684
2011 Language of service - Both English and French 19 26 27 14 8 2 3 23 48 2292
2008 Language of service - English only 16 22 29 19 9 2 2 29 41 3957
2008 Language of service - French only 13 33 30 14 6 2 1 20 49 572
2008 Language of service - Both English and French 16 28 27 17 8 2 2 26 45 2020

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 15 24 20 16 4 10 42 30 4306
2017 Language of service - French only 12 23 31 12 8 4 10 24 40 720
2017 Language of service - Both English and French 13 21 27 15 11 3 8 30 39 2309
2014 Language of service - English only 15 20 26 18 10 3 8 31 40 3835
2014 Language of service - French only 15 27 31 12 5 3 7 19 47 689
2014 Language of service - Both English and French 18 25 27 14 7 3 7 23 47 2267
2011 Language of service - English only 18 20 24 18 9 3 8 30 43 4163
2011 Language of service - French only 22 34 23 9 3 3 6 14 61 685
2011 Language of service - Both English and French 22 27 24 12 6 3 6 20 53 2291
2008 Language of service - English only 18 20 29 19 7 3 5 28 41 3960
2008 Language of service - French only 16 30 27 14 5 3 5 20 50 573
2008 Language of service - Both English and French 20 27 28 14 5 2 4 21 50 2017

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 11 23 23 18 2 11 48 25 4295
2017 Language of service - French only 8 18 30 19 12 3 9 35 30 720
2017 Language of service - Both English and French 8 14 26 23 16 2 10 44 26 2299
2014 Language of service - English only 11 14 26 24 14 2 9 42 29 3828
2014 Language of service - French only 9 18 34 21 8 2 8 33 29 689
2014 Language of service - Both English and French 8 17 29 23 12 2 9 40 29 2262
2011 Language of service - English only 13 15 28 22 12 1 9 38 31 4152
2011 Language of service - French only 27 35 25 7 3 0 2 10 64 681
2011 Language of service - Both English and French 17 22 25 17 10 1 7 30 42 2289
2008 Language of service - English only 12 16 32 23 11 1 5 36 30 3947
2008 Language of service - French only 15 31 35 10 4 2 2 15 48 572
2008 Language of service - Both English and French 13 24 30 20 9 1 4 30 39 2017

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 16 22 18 17 3 9 40 34 4321
2017 Language of service - French only 9 16 23 19 19 2 12 44 28 720
2017 Language of service - Both English and French 13 18 25 18 16 2 8 37 35 2310
2014 Language of service - English only 23 22 25 14 10 2 6 26 48 3842
2014 Language of service - French only 14 25 24 15 12 2 8 30 44 690
2014 Language of service - Both English and French 21 24 23 15 10 2 5 27 49 2270
2011 Language of service - English only 28 22 23 13 8 2 5 23 53 4163
2011 Language of service - French only 26 31 20 10 7 1 5 18 61 686
2011 Language of service - Both English and French 27 25 21 12 9 1 5 22 56 2299
2008 Language of service - English only 25 24 24 15 8 1 3 24 51 3958
2008 Language of service - French only 21 35 22 13 7 0 2 20 57 572
2008 Language of service - Both English and French 22 27 25 15 8 1 3 23 51 2017

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 15 24 18 17 6 8 41 30 4324
2017 Language of service - French only 16 28 24 11 10 5 5 24 49 721
2017 Language of service - Both English and French 16 23 24 15 12 5 6 29 44 2305
2014 Language of service - English only 13 15 23 22 15 4 8 42 32 3830
2014 Language of service - French only 15 21 22 20 12 4 5 35 40 691
2014 Language of service - Both English and French 15 21 24 21 11 4 5 35 39 2268
2011 Language of service - English only 15 15 23 21 14 4 8 39 34 4151
2011 Language of service - French only 11 19 21 24 15 3 6 43 34 684
2011 Language of service - Both English and French 16 21 22 19 12 3 6 34 41 2292
2008 Language of service - English only 14 18 27 22 12 2 4 37 35 3961
2008 Language of service - French only 13 29 22 20 9 2 5 31 45 572
2008 Language of service - Both English and French 20 24 25 16 8 2 5 26 47 2016

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 22 30 13 10 3 5 25 42 4330
2017 Language of service - French only 15 25 34 11 6 6 4 19 44 722
2017 Language of service - Both English and French 16 22 31 13 9 4 5 24 42 2312
2014 Language of service - English only 21 23 29 12 7 3 4 21 48 3838
2014 Language of service - French only 14 28 36 12 4 3 4 17 45 689
2014 Language of service - Both English and French 16 26 33 13 6 3 3 20 45 2268
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 79 7 5 1 1 1 6 93 2 4350
2017 Language of service - French only 77 14 2 1 1 0 5 96 2 723
2017 Language of service - Both English and French 58 20 6 7 6 0 3 81 13 2315
2014 Language of service - English only 80 9 4 0 1 1 6 95 1 3847
2014 Language of service - French only 78 15 1 0 0 0 5 98 1 691
2014 Language of service - Both English and French 59 19 6 6 7 0 3 81 13 2273
2011 Language of service - English only 79 9 5 1 1 1 6 93 2 4163
2011 Language of service - French only 79 13 1 1 0 0 6 98 1 686
2011 Language of service - Both English and French 57 19 5 8 8 0 3 78 17 2296
2008 Language of service - English only 76 7 5 1 1 1 10 92 2 3964
2008 Language of service - French only 78 12 1 0 0 2 7 98 1 572
2008 Language of service - Both English and French 54 17 7 8 10 0 4 74 19 2022

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 26 15 12 10 6 4 59 24 4351
2017 Language of service - French only 27 34 13 6 2 9 8 73 11 724
2017 Language of service - Both English and French 25 30 16 11 6 6 5 62 20 2319
2014 Language of service - English only 26 28 17 12 10 5 3 58 24 3848
2014 Language of service - French only 23 40 17 7 4 6 4 69 12 690
2014 Language of service - Both English and French 23 32 18 11 8 6 4 60 20 2274

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 26 9 10 8 2 0 72 19 4348
2017 Language of service - French only 51 38 7 2 1 1 0 90 3 723
2017 Language of service - Both English and French 45 32 8 7 5 2 0 79 13 2316
2014 Language of service - English only 40 26 10 12 9 2 0 68 22 3845
2014 Language of service - French only 48 36 11 3 1 0 0 85 4 691
2014 Language of service - Both English and French 41 33 10 8 6 2 0 76 14 2274

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 32 13 17 10 3 0 59 27 4346
2017 Language of service - French only 29 46 14 7 2 2 0 77 8 724
2017 Language of service - Both English and French 27 40 13 12 6 2 0 68 18 2316
2014 Language of service - English only 19 34 13 20 10 3 1 55 31 3851
2014 Language of service - French only 18 55 16 7 2 1 1 74 10 691
2014 Language of service - Both English and French 21 41 16 14 6 3 1 64 20 2275
2011 Language of service - English only 17 32 14 20 13 3 1 51 35 4177
2011 Language of service - French only 16 47 18 12 3 1 2 66 15 684
2011 Language of service - Both English and French 23 37 15 15 7 2 1 62 22 2302
2008 Language of service - English only 18 33 13 19 13 3 1 53 33 3968
2008 Language of service - French only 19 47 17 9 3 2 2 69 13 573
2008 Language of service - Both English and French 23 40 14 13 8 2 1 65 21 2025

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 22 15 15 14 14 1 49 34 4352
2017 Language of service - French only 20 33 19 9 7 11 1 60 18 724
2017 Language of service - Both English and French 20 27 17 13 11 11 1 54 27 2316
2014 Language of service - English only 15 23 18 16 15 11 1 43 36 3848
2014 Language of service - French only 11 37 22 12 9 8 1 53 23 691
2014 Language of service - Both English and French 18 27 18 15 11 10 1 51 29 2274
2011 Language of service - English only 13 22 18 18 18 10 1 40 40 4167
2011 Language of service - French only 13 35 22 13 5 9 3 55 20 681
2011 Language of service - Both English and French 20 27 18 12 12 9 1 53 27 2303
2008 Language of service - English only 15 24 16 18 16 9 1 44 38 3965
2008 Language of service - French only 17 36 21 12 5 7 2 58 19 573
2008 Language of service - Both English and French 21 30 17 13 11 7 1 56 26 2023

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 12 17 17 18 16 19 1 36 42 4350
2017 Language of service - French only 11 24 18 14 5 25 3 49 27 724
2017 Language of service - Both English and French 11 21 18 16 14 18 2 40 37 2315
2014 Language of service - English only 7 17 18 20 22 15 1 29 50 3851
2014 Language of service - French only 7 23 27 15 8 18 3 37 29 691
2014 Language of service - Both English and French 9 20 18 19 16 16 2 36 42 2273

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 38 8 8 4 1 0 79 12 4345
2017 Language of service - French only 46 47 5 1 1 0 0 93 1 724
2017 Language of service - Both English and French 42 42 8 5 3 0 0 84 8 2314
2014 Language of service - English only 35 39 10 11 4 1 0 75 15 3850
2014 Language of service - French only 39 50 8 2 1 0 0 89 3 691
2014 Language of service - Both English and French 36 45 9 6 3 0 0 82 9 2271
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 34 11 10 6 1 0 73 16 4353
2017 Language of service - French only 34 43 13 6 2 0 1 78 8 723
2017 Language of service - Both English and French 34 39 12 8 5 1 1 74 13 2317
2014 Language of service - English only 32 35 14 10 8 1 0 68 19 3850
2014 Language of service - French only 30 50 12 5 2 0 1 80 8 691
2014 Language of service - Both English and French 32 37 15 10 6 1 0 70 16 2272
2011 Language of service - English only 26 36 14 12 11 1 0 62 23 4174
2011 Language of service - French only 25 46 18 8 3 0 0 71 11 685
2011 Language of service - Both English and French 31 36 15 11 6 0 0 68 17 2297
2008 Language of service - English only 24 33 15 14 13 1 0 58 28 3969
2008 Language of service - French only 23 39 19 12 6 0 1 63 18 574
2008 Language of service - Both English and French 27 35 15 13 9 1 1 62 22 2025

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 28 11 6 5 2 1 78 11 4353
2017 Language of service - French only 42 40 11 3 1 3 0 85 4 722
2017 Language of service - Both English and French 43 34 11 6 3 3 1 79 9 2319
2014 Language of service - English only 41 29 14 8 6 2 1 71 14 3849
2014 Language of service - French only 34 45 12 4 2 2 0 82 6 691
2014 Language of service - Both English and French 38 33 14 7 4 3 0 74 12 2275
2011 Language of service - English only 38 31 14 9 6 2 0 70 15 4172
2011 Language of service - French only 31 45 17 4 1 1 0 77 6 685
2011 Language of service - Both English and French 38 33 15 7 4 2 0 73 12 2300
2008 Language of service - English only 34 31 14 10 8 3 1 67 18 3971
2008 Language of service - French only 29 39 18 7 3 3 0 71 11 574
2008 Language of service - Both English and French 36 33 13 8 6 3 1 71 15 2021

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 30 10 7 5 1 0 77 13 4345
2017 Language of service - French only 41 45 10 3 1 1 0 86 3 722
2017 Language of service - Both English and French 41 38 11 6 3 1 0 80 9 2317
2014 Language of service - English only 39 33 12 10 6 1 0 73 15 3846
2014 Language of service - French only 33 48 12 5 1 0 0 82 6 691
2014 Language of service - Both English and French 37 37 12 8 5 1 0 75 13 2275
2011 Language of service - English only 35 35 10 12 7 1 0 71 19 4163
2011 Language of service - French only 27 53 14 5 2 0 0 80 7 685
2011 Language of service - Both English and French 36 37 12 9 5 0 0 73 14 2300
2008 Language of service - English only 32 35 11 11 9 1 0 68 21 3965
2008 Language of service - French only 29 42 17 8 4 0 0 71 11 573
2008 Language of service - Both English and French 34 37 11 10 7 1 0 72 17 2022

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 83 7 4 0 1 1 5 95 1 4352
2017 Language of service - French only 81 12 2 1 0 0 3 97 1 721
2017 Language of service - Both English and French 72 15 3 2 4 0 2 90 6 2315
2014 Language of service - English only 81 9 3 0 1 0 6 96 1 3846
2014 Language of service - French only 77 17 1 0 0 0 4 99 0 691
2014 Language of service - Both English and French 70 16 4 2 5 0 3 88 8 2272
2011 Language of service - English only 81 8 4 1 1 1 5 95 1 4172
2011 Language of service - French only 82 12 1 0 0 0 5 99 1 684
2011 Language of service - Both English and French 71 13 4 4 6 0 2 86 10 2297
2008 Language of service - English only 82 4 2 0 1 1 9 96 1 3966
2008 Language of service - French only 84 7 1 0 0 0 8 99 0 571
2008 Language of service - Both English and French 68 11 4 5 7 0 4 83 13 2024

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 18 8 5 8 4 12 74 16 4343
2017 Language of service - French only 37 26 6 5 4 3 19 81 11 723
2017 Language of service - Both English and French 38 22 9 6 8 4 15 73 16 2317
2014 Language of service - English only 37 22 10 6 11 4 10 69 20 3846
2014 Language of service - French only 32 28 9 5 4 1 20 76 12 691
2014 Language of service - Both English and French 34 23 8 6 11 4 15 69 20 2274
2011 Language of service - English only 35 26 8 9 16 2 4 65 26 4172
2011 Language of service - French only 24 34 12 9 8 1 12 67 20 686
2011 Language of service - Both English and French 34 25 11 8 12 2 8 66 22 2295

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 52 26 7 7 6 1 0 79 13 4346
2017 Language of service - French only 52 35 7 4 2 1 0 87 6 723
2017 Language of service - Both English and French 50 30 9 6 4 1 0 82 10 2316

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 24 10 4 6 2 0 80 10 4349
2017 Language of service - French only 49 34 10 4 1 1 0 85 5 724
2017 Language of service - Both English and French 50 29 11 4 4 2 0 81 8 2315

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 52 26 10 7 6 0 0 78 13 4340
2017 Language of service - French only 44 38 11 5 1 0 0 83 6 723
2017 Language of service - Both English and French 47 30 12 5 4 1 0 78 10 2310
2014 Language of service - English only 43 29 12 8 7 0 0 72 15 3844
2014 Language of service - French only 37 43 14 4 2 0 0 80 6 691
2014 Language of service - Both English and French 41 33 12 8 6 0 0 75 13 2273
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 39 11 16 7 0 1 66 23 259
2017 Language of service - French only 28 45 6 17 6 0 0 72 22 18
2017 Language of service - Both English and French 26 37 16 12 7 1 1 65 19 259
2014 Language of service - English only 23 38 10 15 11 1 2 63 27 248
2014 Language of service - French only 27 27 27 9 9 0 0 54 18 11
2014 Language of service - Both English and French 27 40 11 14 7 2 0 68 21 247

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 25 15 8 8 11 1 65 18 4356
2017 Language of service - French only 27 40 13 6 2 13 0 77 9 723
2017 Language of service - Both English and French 29 32 15 6 5 11 1 69 13 2318
2014 Language of service - English only 23 25 19 10 9 13 0 56 22 3846
2014 Language of service - French only 16 39 19 8 4 13 0 64 14 690
2014 Language of service - Both English and French 23 31 18 9 6 12 1 62 17 2276
2011 Language of service - English only 19 26 22 11 12 11 0 50 25 4172
2011 Language of service - French only 16 40 19 9 4 11 1 64 14 682
2011 Language of service - Both English and French 24 28 20 10 6 12 1 59 18 2298

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 27 16 11 10 5 0 60 23 4353
2017 Language of service - French only 23 39 22 8 4 4 1 65 12 723
2017 Language of service - Both English and French 26 32 18 10 8 4 0 61 20 2320
2014 Language of service - English only 19 25 21 15 14 5 0 47 31 3847
2014 Language of service - French only 11 39 28 11 7 4 0 52 18 690
2014 Language of service - Both English and French 19 30 23 13 10 5 0 51 24 2275
2011 Language of service - English only 15 25 21 17 19 3 0 41 37 4162
2011 Language of service - French only 8 28 33 17 9 5 0 38 27 685
2011 Language of service - Both English and French 18 27 23 14 12 4 0 48 28 2294
2008 Language of service - English only 18 29 17 16 17 3 0 48 34 3963
2008 Language of service - French only 10 33 29 13 12 3 0 44 26 573
2008 Language of service - Both English and French 20 31 21 14 10 3 0 53 25 2025

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 24 18 14 11 11 0 52 28 4349
2017 Language of service - French only 18 30 25 11 5 11 0 54 17 719
2017 Language of service - Both English and French 20 28 21 12 9 10 0 53 23 2311
2014 Language of service - English only 14 22 19 19 15 10 0 41 38 3846
2014 Language of service - French only 7 28 33 17 7 8 0 38 26 690
2014 Language of service - Both English and French 14 25 25 16 11 8 0 43 30 2274
2011 Language of service - English only 9 22 20 22 20 7 0 33 46 4166
2011 Language of service - French only 3 19 33 29 11 5 0 23 42 683
2011 Language of service - Both English and French 11 26 24 20 12 7 0 40 34 2297
2008 Language of service - English only 9 26 17 23 17 7 0 38 44 3970
2008 Language of service - French only 5 23 35 20 11 6 0 30 32 574
2008 Language of service - Both English and French 11 28 25 19 11 6 0 41 32 2024

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 22 15 14 15 9 0 51 33 4353
2017 Language of service - French only 20 31 22 13 5 8 0 56 20 723
2017 Language of service - Both English and French 22 26 19 12 12 8 0 52 27 2320
2014 Language of service - English only 16 21 16 17 20 10 0 41 41 3844
2014 Language of service - French only 11 30 29 12 8 10 0 45 23 690
2014 Language of service - Both English and French 16 23 21 14 15 10 0 44 32 2275
2011 Language of service - English only 10 21 17 18 25 9 0 34 47 4167
2011 Language of service - French only 6 24 29 21 11 10 0 32 35 682
2011 Language of service - Both English and French 13 22 20 18 16 11 0 39 38 2299
2008 Language of service - English only 11 24 16 18 22 9 0 39 44 3970
2008 Language of service - French only 8 23 27 17 11 14 0 36 32 574
2008 Language of service - Both English and French 13 27 20 16 13 11 0 45 32 2025

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 29 15 14 13 7 0 55 29 4343
2017 Language of service - French only 21 38 20 11 4 5 0 63 16 723
2017 Language of service - Both English and French 21 33 19 12 10 5 0 57 23 2313
2014 Language of service - English only 15 26 16 19 18 5 0 44 39 3844
2014 Language of service - French only 10 39 29 12 7 4 0 50 20 690
2014 Language of service - Both English and French 16 29 20 17 13 5 0 47 32 2274
2011 Language of service - English only 11 28 17 21 20 3 0 40 42 4170
2011 Language of service - French only 7 35 30 19 6 2 0 43 26 684
2011 Language of service - Both English and French 14 32 20 19 12 3 0 47 32 2296
2008 Language of service - English only 12 33 13 22 16 3 0 47 39 3966
2008 Language of service - French only 9 38 29 17 5 3 0 48 23 574
2008 Language of service - Both English and French 15 37 18 18 9 3 0 53 28 2024
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 40 17 8 5 2 0 69 13 4344
2017 Language of service - French only 27 53 14 2 2 1 0 81 4 724
2017 Language of service - Both English and French 26 43 17 7 4 2 0 71 11 2319
2014 Language of service - English only 22 39 19 10 7 2 0 63 17 3849
2014 Language of service - French only 19 56 18 4 2 1 0 76 6 691
2014 Language of service - Both English and French 23 43 18 8 5 2 0 68 13 2275
2011 Language of service - English only 19 40 18 13 9 2 0 60 22 4164
2011 Language of service - French only 17 51 20 10 2 1 0 69 12 682
2011 Language of service - Both English and French 24 42 17 10 5 2 0 68 15 2298

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 39 10 5 2 2 0 83 7 4341
2017 Language of service - French only 33 52 8 3 1 3 0 88 4 720
2017 Language of service - Both English and French 35 46 11 4 2 3 0 83 6 2319
2014 Language of service - English only 43 39 8 5 3 2 0 83 8 3849
2014 Language of service - French only 26 59 9 3 1 1 0 86 4 690
2014 Language of service - Both English and French 37 43 10 5 2 3 0 83 7 2273
2011 Language of service - English only 36 37 12 7 5 2 0 75 13 4169
2011 Language of service - French only 23 53 13 7 2 2 0 78 9 686
2011 Language of service - Both English and French 34 42 12 5 3 4 0 79 9 2297

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 35 11 7 5 3 1 77 12 4340
2017 Language of service - French only 30 47 9 8 2 3 1 80 10 724
2017 Language of service - Both English and French 34 40 11 8 4 3 1 77 12 2315
2014 Language of service - English only 39 37 10 7 4 3 1 79 11 3851
2014 Language of service - French only 29 56 8 4 2 2 0 87 5 691
2014 Language of service - Both English and French 34 40 11 8 4 3 1 77 12 2273
2011 Language of service - English only 32 36 12 9 6 4 1 72 16 4157
2011 Language of service - French only 27 45 13 8 2 4 1 75 11 682
2011 Language of service - Both English and French 34 36 13 9 4 3 1 73 14 2293
2008 Language of service - English only 26 36 12 11 9 5 1 66 21 3965
2008 Language of service - French only 24 42 15 9 5 6 1 70 14 573
2008 Language of service - Both English and French 29 37 13 10 7 4 1 69 18 2024

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 35 18 10 6 5 1 64 17 4343
2017 Language of service - French only 19 44 19 8 2 6 2 69 11 722
2017 Language of service - Both English and French 23 35 20 10 5 5 2 63 16 2318
2014 Language of service - English only 26 36 18 9 6 4 1 65 16 3850
2014 Language of service - French only 25 48 17 5 1 3 1 76 6 691
2014 Language of service - Both English and French 25 36 18 9 5 6 1 66 15 2276
2011 Language of service - English only 15 33 22 14 11 5 1 51 26 4169
2011 Language of service - French only 15 46 20 9 2 5 3 66 13 685
2011 Language of service - Both English and French 18 36 21 12 6 6 2 58 19 2294

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 23 15 14 15 10 2 50 33 4341
2017 Language of service - French only 16 33 20 11 5 12 3 58 19 721
2017 Language of service - Both English and French 19 24 17 14 11 11 3 50 30 2314
2014 Language of service - English only 17 23 16 17 17 8 1 45 37 3848
2014 Language of service - French only 12 38 19 14 7 9 1 55 24 691
2014 Language of service - Both English and French 16 25 19 15 14 9 2 45 33 2276
2011 Language of service - English only 14 23 18 18 18 9 1 41 39 4172
2011 Language of service - French only 11 33 25 13 5 11 3 50 21 685
2011 Language of service - Both English and French 15 23 18 15 11 14 3 46 32 2297

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 72 10 6 1 1 2 9 92 2 4354
2017 Language of service - French only 65 22 2 1 1 2 7 96 2 723
2017 Language of service - Both English and French 50 24 8 6 5 2 6 80 11 2319
2014 Language of service - English only 71 11 6 1 1 2 8 91 2 3847
2014 Language of service - French only 65 22 3 0 0 1 9 96 1 690
2014 Language of service - Both English and French 50 22 8 6 6 2 6 77 13 2275

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 78 9 4 1 1 3 4 94 1 4348
2017 Language of service - French only 68 22 3 2 1 1 2 94 3 723
2017 Language of service - Both English and French 60 23 5 4 4 2 1 86 9 2320
2014 Language of service - English only 77 11 4 0 1 2 4 94 1 3849
2014 Language of service - French only 69 25 2 0 0 1 2 97 1 690
2014 Language of service - Both English and French 59 25 5 4 3 2 1 87 8 2273
2011 Language of service - English only 78 13 4 1 0 2 3 95 1 4170
2011 Language of service - French only 74 20 1 1 0 1 2 97 1 683
2011 Language of service - Both English and French 60 22 6 6 4 1 1 85 10 2295
2008 Language of service - English only 78 10 5 1 1 3 3 93 1 3966
2008 Language of service - French only 70 23 3 1 2 0 1 94 3 573
2008 Language of service - Both English and French 57 23 7 6 4 1 1 82 11 2024

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 29 16 15 14 4 0 53 30 4353
2017 Language of service - French only 23 41 18 12 3 3 0 66 16 722
2017 Language of service - Both English and French 24 32 17 13 10 4 0 59 23 2308
2014 Language of service - English only 14 27 18 18 18 4 1 43 38 3851
2014 Language of service - French only 18 41 21 12 5 3 0 62 17 690
2014 Language of service - Both English and French 19 32 19 15 12 4 0 53 28 2276
2011 Language of service - English only 12 27 18 19 21 2 0 40 41 4169
2011 Language of service - French only 13 38 28 14 6 2 0 51 20 684
2011 Language of service - Both English and French 18 31 20 17 12 2 1 50 29 2299
2008 Language of service - English only 11 31 18 19 19 2 0 43 38 3967
2008 Language of service - French only 9 35 31 17 7 1 0 44 24 574
2008 Language of service - Both English and French 18 32 21 17 10 2 0 51 27 2022

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 24 14 17 20 3 2 46 39 4351
2017 Language of service - French only 17 32 19 16 9 5 2 52 27 724
2017 Language of service - Both English and French 21 25 16 15 17 4 2 49 33 2314
2014 Language of service - English only 11 19 15 20 29 3 3 32 52 3851
2014 Language of service - French only 9 28 21 18 16 5 3 41 37 691
2014 Language of service - Both English and French 14 21 17 19 24 3 2 37 46 2272
2011 Language of service - English only 9 21 15 20 32 2 2 31 54 4169
2011 Language of service - French only 9 25 25 20 15 3 4 36 37 685
2011 Language of service - Both English and French 13 25 17 20 22 2 2 39 44 2299
2008 Language of service - English only 13 30 15 20 19 1 1 45 40 3964
2008 Language of service - French only 11 36 20 16 11 3 3 50 29 574
2008 Language of service - Both English and French 20 33 16 16 12 1 1 55 29 2020

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 28 21 16 11 7 1 47 30 4347
2017 Language of service - French only 12 33 27 13 5 9 0 49 21 722
2017 Language of service - Both English and French 17 31 23 14 9 6 1 52 24 2314

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 32 14 4 4 4 1 78 8 4343
2017 Language of service - French only 34 44 13 3 2 3 1 81 5 722
2017 Language of service - Both English and French 37 37 14 4 3 4 1 78 8 2313
2014 Language of service - English only 40 32 15 4 4 5 0 75 9 3846
2014 Language of service - French only 29 46 14 4 2 3 2 79 6 689
2014 Language of service - Both English and French 39 34 14 3 3 5 1 78 7 2276

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 35 11 6 4 2 0 79 10 4349
2017 Language of service - French only 36 46 11 4 1 2 0 84 5 723
2017 Language of service - Both English and French 41 39 11 5 2 3 0 81 7 2310
2014 Language of service - English only 37 34 14 7 5 3 0 73 13 3845
2014 Language of service - French only 27 49 13 5 2 3 1 79 7 690
2014 Language of service - Both English and French 37 37 14 5 3 4 0 77 8 2274
2011 Language of service - English only 27 34 17 9 9 4 0 63 19 4169
2011 Language of service - French only 18 42 23 7 4 6 0 64 11 684
2011 Language of service - Both English and French 31 35 17 7 5 4 0 70 12 2295

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 35 8 6 4 0 0 82 10 4354
2017 Language of service - French only 43 45 8 2 1 0 0 89 3 723
2017 Language of service - Both English and French 46 39 8 4 2 0 0 85 7 2318
2014 Language of service - English only 39 34 12 8 5 1 0 74 13 3847
2014 Language of service - French only 35 50 9 4 1 0 0 85 5 690
2014 Language of service - Both English and French 41 40 11 5 3 0 0 81 8 2275
2011 Language of service - English only 30 36 14 10 9 1 0 67 19 4158
2011 Language of service - French only 21 47 20 8 4 0 0 68 12 684
2011 Language of service - Both English and French 35 39 14 7 4 0 0 74 12 2295
2008 Language of service - English only 29 38 13 11 9 0 0 67 19 3964
2008 Language of service - French only 20 42 22 12 4 1 0 62 16 574
2008 Language of service - Both English and French 33 40 13 8 5 1 0 74 12 2023

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 31 16 10 9 1 0 64 19 4345
2017 Language of service - French only 36 39 16 5 3 1 0 76 8 723
2017 Language of service - Both English and French 35 34 15 9 6 1 0 70 15 2316
2014 Language of service - English only 21 31 17 15 14 1 0 53 29 3849
2014 Language of service - French only 20 45 21 10 3 1 0 65 13 691
2014 Language of service - Both English and French 24 35 20 13 7 1 0 60 20 2274
2011 Language of service - English only 19 30 20 15 15 1 0 50 30 4165
2011 Language of service - French only 13 40 28 10 6 2 0 55 17 685
2011 Language of service - Both English and French 23 35 20 12 8 1 0 59 20 2296

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 33 15 11 7 0 0 66 19 4347
2017 Language of service - French only 33 43 16 5 2 0 0 76 7 722
2017 Language of service - Both English and French 33 36 17 9 5 0 0 70 13 2317
2014 Language of service - English only 20 34 17 17 11 1 0 55 29 3849
2014 Language of service - French only 19 45 23 8 4 1 0 65 12 690
2014 Language of service - Both English and French 22 37 21 12 7 1 0 60 19 2272
2011 Language of service - English only 18 32 18 17 15 1 0 51 31 4155
2011 Language of service - French only 12 41 29 12 5 0 0 53 18 684
2011 Language of service - Both English and French 22 36 21 12 8 1 0 58 20 2294
2008 Language of service - English only 23 38 14 16 9 0 0 61 25 3969
2008 Language of service - French only 20 42 24 10 4 0 0 62 14 573
2008 Language of service - Both English and French 27 39 17 11 6 0 0 66 17 2020

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 22 19 15 14 5 0 49 31 4346
2017 Language of service - French only 26 28 22 10 5 9 1 60 16 722
2017 Language of service - Both English and French 27 25 20 13 10 5 0 54 25 2318
2014 Language of service - English only 20 22 17 19 17 5 1 44 38 3847
2014 Language of service - French only 18 28 24 14 6 9 1 52 22 690
2014 Language of service - Both English and French 19 25 21 15 13 6 1 47 30 2274
2011 Language of service - English only 22 22 17 16 18 6 1 46 36 4163
2011 Language of service - French only 18 29 23 14 6 9 1 52 22 683
2011 Language of service - Both English and French 24 23 20 14 13 6 1 50 29 2290
2008 Language of service - English only 21 25 16 18 13 6 1 50 33 3969
2008 Language of service - French only 23 34 17 11 8 7 1 61 21 572
2008 Language of service - Both English and French 26 27 18 13 11 5 0 56 25 2023
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 26 35 39 4355
2017 Language of service - French only 21 51 28 722
2017 Language of service - Both English and French 29 38 33 2317
2014 Language of service - English only 26 34 40 3852
2014 Language of service - French only 21 55 24 691
2014 Language of service - Both English and French 29 37 34 2273
2011 Language of service - English only 27 37 36 4171
2011 Language of service - French only 22 57 21 683
2011 Language of service - Both English and French 32 37 32 2301

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - English only 15 29 36 9 5 5 1114
2017 Language of service - French only 20 53 18 1 1 5 153
2017 Language of service - Both English and French 13 32 37 5 7 7 668
2014 Language of service - English only 19 27 33 13 9999 8 1004
2014 Language of service - French only 38 26 16 11 9999 9 141
2014 Language of service - Both English and French 13 27 43 8 9999 9 658
2011 Language of service - English only 20 21 32 11 9999 15 1131
2011 Language of service - French only 47 25 18 5 9999 4 148
2011 Language of service - Both English and French 16 28 37 7 9999 11 728
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 19 81 4349
2017 Language of service - French only 11 89 719
2017 Language of service - Both English and French 17 83 2317
2014 Language of service - English only 20 80 3841
2014 Language of service - French only 11 89 691
2014 Language of service - Both English and French 17 83 2272

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 54 820
2017 Language of service - French only 54 76
2017 Language of service - Both English and French 50 396
2014 Language of service - English only 54 780
2014 Language of service - French only 44 74
2014 Language of service - Both English and French 52 388

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 59 820
2017 Language of service - French only 54 76
2017 Language of service - Both English and French 59 396
2014 Language of service - English only 60 780
2014 Language of service - French only 60 74
2014 Language of service - Both English and French 58 388

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 820
2017 Language of service - Both English and French 6 396
2014 Language of service - English only 4 780
2014 Language of service - Both English and French 6 388

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - French only 0 76
2017 Language of service - Both English and French 0 396
2014 Language of service - French only 0 74
2014 Language of service - Both English and French 1 388

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 3 820
2017 Language of service - Both English and French 3 396
2014 Language of service - English only 3 780
2014 Language of service - Both English and French 3 388

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 820
2017 Language of service - French only 14 76
2017 Language of service - Both English and French 22 396
2014 Language of service - English only 27 780
2014 Language of service - French only 11 74
2014 Language of service - Both English and French 20 388

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 3 820
2017 Language of service - Both English and French 4 396
2014 Language of service - English only 3 780
2014 Language of service - French only 7 74
2014 Language of service - Both English and French 2 388

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 47 820
2017 Language of service - French only 25 76
2017 Language of service - Both English and French 43 396
2014 Language of service - English only 48 780
2014 Language of service - French only 24 74
2014 Language of service - Both English and French 38 388

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 820
2017 Language of service - French only 41 76
2017 Language of service - Both English and French 39 396
2014 Language of service - English only 39 780
2014 Language of service - French only 45 74
2014 Language of service - Both English and French 40 388

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 43 820
2017 Language of service - French only 46 76
2017 Language of service - Both English and French 38 396
2014 Language of service - English only 43 780
2014 Language of service - French only 39 74
2014 Language of service - Both English and French 36 388

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 42 820
2017 Language of service - French only 29 76
2017 Language of service - Both English and French 38 396
2014 Language of service - English only 40 780
2014 Language of service - French only 38 74
2014 Language of service - Both English and French 43 388

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 25 820
2017 Language of service - French only 15 76
2017 Language of service - Both English and French 19 396
2014 Language of service - English only 22 780
2014 Language of service - French only 9 74
2014 Language of service - Both English and French 23 388

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 57 820
2017 Language of service - French only 62 76
2017 Language of service - Both English and French 60 396
2014 Language of service - English only 55 780
2014 Language of service - French only 56 74
2014 Language of service - Both English and French 57 388

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 820
2017 Language of service - French only 32 76
2017 Language of service - Both English and French 36 396
2014 Language of service - English only 36 780
2014 Language of service - French only 27 74
2014 Language of service - Both English and French 39 388

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 1 820
2017 Language of service - French only 0 76
2017 Language of service - Both English and French 2 396
2014 Language of service - English only 1 780
2014 Language of service - French only 0 74

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 820
2017 Language of service - French only 6 76
2017 Language of service - Both English and French 10 396
2014 Language of service - English only 7 780
2014 Language of service - Both English and French 6 388

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 14 820
2017 Language of service - French only 15 76
2017 Language of service - Both English and French 13 396
2014 Language of service - English only 12 780
2014 Language of service - French only 14 74
2014 Language of service - Both English and French 12 388

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 50 820
2017 Language of service - French only 44 76
2017 Language of service - Both English and French 47 396
2014 Language of service - English only 49 780
2014 Language of service - French only 38 74
2014 Language of service - Both English and French 48 388

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 30 820
2017 Language of service - French only 13 76
2017 Language of service - Both English and French 29 396
2014 Language of service - English only 32 780
2014 Language of service - French only 10 74
2014 Language of service - Both English and French 29 388

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 16 820
2017 Language of service - French only 9 76
2017 Language of service - Both English and French 13 396
2014 Language of service - English only 16 780
2014 Language of service - French only 16 74
2014 Language of service - Both English and French 15 388

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 53 820
2017 Language of service - French only 54 76
2017 Language of service - Both English and French 57 396
2014 Language of service - English only 48 780
2014 Language of service - French only 40 74
2014 Language of service - Both English and French 53 388

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 26 820
2017 Language of service - French only 25 76
2017 Language of service - Both English and French 28 396
2014 Language of service - English only 26 780
2014 Language of service - French only 31 74
2014 Language of service - Both English and French 28 388

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 820
2017 Language of service - French only 8 76
2017 Language of service - Both English and French 4 396
2014 Language of service - English only 3 780
2014 Language of service - Both English and French 6 388

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 27 820
2017 Language of service - French only 22 76
2017 Language of service - Both English and French 23 396
2014 Language of service - English only 28 780
2014 Language of service - French only 32 74
2014 Language of service - Both English and French 28 388

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 820
2017 Language of service - French only 12 76
2017 Language of service - Both English and French 9 396
2014 Language of service - English only 9 780
2014 Language of service - French only 18 74
2014 Language of service - Both English and French 13 388

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 820
2017 Language of service - French only 10 76
2017 Language of service - Both English and French 5 396
2014 Language of service - English only 9 780
2014 Language of service - Both English and French 7 388

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 14 820
2017 Language of service - French only 16 76
2017 Language of service - Both English and French 14 396
2014 Language of service - English only 16 780
2014 Language of service - French only 21 74
2014 Language of service - Both English and French 16 388

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 820
2017 Language of service - French only 12 76
2017 Language of service - Both English and French 10 396
2014 Language of service - English only 10 780
2014 Language of service - French only 15 74
2014 Language of service - Both English and French 9 388

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 25 820
2017 Language of service - French only 21 76
2017 Language of service - Both English and French 22 396
2014 Language of service - English only 26 780
2014 Language of service - French only 13 74
2014 Language of service - Both English and French 22 388

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 740
2017 Language of service - French only 20 68
2017 Language of service - Both English and French 17 375
2014 Language of service - English only 14 703
2014 Language of service - French only 20 71
2014 Language of service - Both English and French 18 361

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 16 740
2017 Language of service - Both English and French 16 375
2014 Language of service - English only 17 703
2014 Language of service - French only 13 71
2014 Language of service - Both English and French 13 361

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 740
2017 Language of service - French only 19 68
2017 Language of service - Both English and French 12 375
2014 Language of service - English only 10 703
2014 Language of service - French only 13 71
2014 Language of service - Both English and French 15 361

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 740
2017 Language of service - French only 10 68
2017 Language of service - Both English and French 7 375
2014 Language of service - English only 8 703
2014 Language of service - Both English and French 9 361

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 740
2017 Language of service - French only 16 68
2017 Language of service - Both English and French 11 375
2014 Language of service - English only 10 703
2014 Language of service - French only 14 71
2014 Language of service - Both English and French 13 361

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 740
2017 Language of service - French only 15 68
2017 Language of service - Both English and French 11 375
2014 Language of service - English only 12 703
2014 Language of service - French only 21 71
2014 Language of service - Both English and French 13 361

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 7 740
2017 Language of service - Both English and French 12 375
2014 Language of service - English only 4 703
2014 Language of service - Both English and French 5 361

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 740
2017 Language of service - French only 9 68
2017 Language of service - Both English and French 10 375
2014 Language of service - English only 9 703
2014 Language of service - French only 7 71
2014 Language of service - Both English and French 10 361

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 740
2017 Language of service - French only 18 68
2017 Language of service - Both English and French 16 375
2014 Language of service - English only 12 703
2014 Language of service - French only 20 71
2014 Language of service - Both English and French 11 361

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 27 740
2017 Language of service - French only 12 68
2017 Language of service - Both English and French 23 375
2014 Language of service - English only 22 703
2014 Language of service - French only 17 71
2014 Language of service - Both English and French 20 361

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 740
2017 Language of service - French only 10 68
2017 Language of service - Both English and French 10 375
2014 Language of service - English only 7 703
2014 Language of service - French only 8 71
2014 Language of service - Both English and French 9 361

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 43 740
2017 Language of service - French only 25 68
2017 Language of service - Both English and French 38 375
2014 Language of service - English only 42 703
2014 Language of service - French only 38 71
2014 Language of service - Both English and French 42 361

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 1 740
2017 Language of service - French only 0 68
2017 Language of service - Both English and French 2 375
2014 Language of service - English only 1 703
2014 Language of service - Both English and French 2 361

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 52 740
2017 Language of service - French only 30 68
2017 Language of service - Both English and French 41 375
2014 Language of service - English only 54 703
2014 Language of service - French only 28 71
2014 Language of service - Both English and French 46 361

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 2 740

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 740
2017 Language of service - French only 7 68
2017 Language of service - Both English and French 19 375
2014 Language of service - English only 16 703
2014 Language of service - French only 13 71
2014 Language of service - Both English and French 13 361

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 93 7 820
2017 Language of service - French only 94 6 77
2017 Language of service - Both English and French 93 7 396

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 14 19 7 9 27 9 47 24 4354
2017 Language of service - French only 13 20 15 4 2 33 13 60 11 724
2017 Language of service - Both English and French 16 17 18 6 6 26 11 53 18 2320
2014 Language of service - English only 14 14 22 8 8 27 7 42 25 3850
2014 Language of service - French only 9 20 19 4 2 33 12 54 12 692
2014 Language of service - Both English and French 13 16 17 7 6 30 11 50 21 2272

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 26 16 7 6 12 1 66 15 4345
2017 Language of service - French only 27 43 16 3 1 8 1 77 5 722
2017 Language of service - Both English and French 29 32 17 5 4 10 2 70 11 2311
2014 Language of service - English only 24 25 21 8 7 14 1 57 18 3848
2014 Language of service - French only 19 44 19 3 2 12 1 73 6 692
2014 Language of service - Both English and French 23 31 18 6 5 16 2 66 13 2275
2011 Language of service - English only 30 33 16 8 6 7 0 67 15 4161
2011 Language of service - French only 25 45 17 5 1 6 1 75 7 683
2011 Language of service - Both English and French 32 35 15 5 3 10 0 74 9 2300
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 50 10 9 3 2 1 78 13 4356
2017 Language of service - French only 9 49 21 15 3 1 2 60 18 722
2017 Language of service - Both English and French 22 46 14 9 3 2 4 72 13 2320
2014 Language of service - English only 25 54 9 6 2 1 2 81 9 3846
2014 Language of service - French only 10 52 21 10 2 2 3 65 13 691
2014 Language of service - Both English and French 21 51 14 9 3 1 3 74 12 2271
2011 Language of service - English only 24 57 8 7 3 1 1 82 9 4165
2011 Language of service - French only 10 54 21 11 1 1 2 66 12 681
2011 Language of service - Both English and French 23 52 13 7 2 1 2 77 10 2293
2008 Language of service - English only 26 51 10 7 4 1 1 79 11 3970
2008 Language of service - French only 11 54 21 9 5 1 0 65 14 574
2008 Language of service - Both English and French 22 48 14 8 4 2 2 73 12 2024

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 25 21 10 7 19 3 51 22 4349
2017 Language of service - French only 9 27 23 8 3 24 5 52 15 721
2017 Language of service - Both English and French 14 26 20 8 6 20 7 54 18 2312
2014 Language of service - English only 11 25 22 12 9 16 5 46 27 3847
2014 Language of service - French only 4 27 26 11 4 22 5 42 22 690
2014 Language of service - Both English and French 11 25 22 10 6 20 7 49 22 2271
2011 Language of service - English only 10 29 22 13 12 12 2 45 29 4166
2011 Language of service - French only 6 31 29 12 5 13 5 44 21 681
2011 Language of service - Both English and French 12 26 22 11 7 17 5 49 24 2300

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 31 11 3 2 10 1 81 6 4354
2017 Language of service - French only 33 46 8 3 0 6 2 87 4 723
2017 Language of service - Both English and French 37 35 12 3 1 8 4 82 5 2320
2014 Language of service - English only 33 34 15 5 3 9 2 75 8 3850
2014 Language of service - French only 26 51 12 2 1 6 3 84 3 690
2014 Language of service - Both English and French 34 37 11 3 2 10 3 82 5 2273
2011 Language of service - English only 34 35 13 5 3 9 1 76 9 4166
2011 Language of service - French only 26 56 8 3 1 4 2 87 5 683
2011 Language of service - Both English and French 36 37 12 4 2 8 2 81 6 2294
2008 Language of service - English only 31 38 14 5 3 9 1 77 8 3966
2008 Language of service - French only 18 53 18 2 0 8 0 78 3 574
2008 Language of service - Both English and French 30 38 13 4 2 10 2 78 7 2022

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 29 14 5 4 15 1 73 11 4353
2017 Language of service - French only 29 44 11 4 1 9 2 82 5 723
2017 Language of service - Both English and French 31 33 14 4 2 11 4 75 8 2320
2014 Language of service - English only 24 30 17 7 6 14 2 64 16 3843
2014 Language of service - French only 18 50 16 3 2 10 2 77 5 689
2014 Language of service - Both English and French 27 34 15 5 3 13 3 73 9 2272
2011 Language of service - English only 23 32 18 9 7 12 1 62 18 4158
2011 Language of service - French only 18 52 14 6 2 7 2 76 8 680
2011 Language of service - Both English and French 28 37 14 5 3 11 2 75 9 2295
2008 Language of service - English only 24 34 17 10 6 8 1 63 18 3968
2008 Language of service - French only 19 51 19 5 1 5 0 74 6 573
2008 Language of service - Both English and French 28 37 15 7 3 8 2 73 11 2023
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 10 90 4345
2017 Language of service - French only 5 95 722
2017 Language of service - Both English and French 8 92 2315
2014 Language of service - English only 10 90 3835
2014 Language of service - French only 6 94 687
2014 Language of service - Both English and French 8 92 2274

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 35 416
2017 Language of service - French only 18 39
2017 Language of service - Both English and French 34 177
2014 Language of service - English only 35 392
2014 Language of service - French only 22 38
2014 Language of service - Both English and French 39 174

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 70 416
2017 Language of service - French only 75 39
2017 Language of service - Both English and French 70 177
2014 Language of service - English only 79 392
2014 Language of service - French only 70 38
2014 Language of service - Both English and French 77 174

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 1 416
2017 Language of service - French only 0 39
2014 Language of service - English only 2 392
2014 Language of service - French only 0 38

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - French only 0 39
2017 Language of service - Both English and French 0 177
2014 Language of service - French only 0 38

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 416
2017 Language of service - Both English and French 7 177
2014 Language of service - English only 4 392
2014 Language of service - Both English and French 7 174

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 22 416
2017 Language of service - French only 18 39
2017 Language of service - Both English and French 24 177
2014 Language of service - English only 18 392
2014 Language of service - French only 13 38
2014 Language of service - Both English and French 22 174

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 416
2017 Language of service - Both English and French 7 177
2014 Language of service - English only 10 392
2014 Language of service - Both English and French 8 174

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 28 412
2017 Language of service - French only 24 39
2017 Language of service - Both English and French 23 176
2014 Language of service - English only 25 392
2014 Language of service - Both English and French 17 175

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 22 412
2017 Language of service - French only 15 39
2017 Language of service - Both English and French 28 176
2014 Language of service - English only 16 392
2014 Language of service - French only 24 37
2014 Language of service - Both English and French 23 175

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 16 412
2017 Language of service - French only 13 39
2017 Language of service - Both English and French 17 176
2014 Language of service - English only 15 392
2014 Language of service - Both English and French 10 175

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 412
2017 Language of service - Both English and French 9 176
2014 Language of service - English only 8 392
2014 Language of service - Both English and French 5 175

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 26 412
2017 Language of service - French only 20 39
2017 Language of service - Both English and French 27 176
2014 Language of service - English only 22 392
2014 Language of service - French only 24 37
2014 Language of service - Both English and French 23 175

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 23 412
2017 Language of service - Both English and French 27 176
2014 Language of service - English only 22 392
2014 Language of service - Both English and French 16 175

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 412
2017 Language of service - French only 0 39
2017 Language of service - Both English and French 5 176
2014 Language of service - English only 4 392
2014 Language of service - Both English and French 4 175

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Language of service - French only 0 39

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 412
2017 Language of service - Both English and French 6 176
2014 Language of service - English only 9 392
2014 Language of service - French only 0 37
2014 Language of service - Both English and French 6 175

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 412
2017 Language of service - French only 15 39
2017 Language of service - Both English and French 18 176
2014 Language of service - English only 18 392
2014 Language of service - Both English and French 20 175

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 24 412
2017 Language of service - French only 16 39
2017 Language of service - Both English and French 11 176
2014 Language of service - English only 26 392
2014 Language of service - Both English and French 7 175

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 412
2017 Language of service - French only 0 39
2014 Language of service - French only 0 37

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 412
2017 Language of service - French only 35 39
2017 Language of service - Both English and French 19 176
2014 Language of service - English only 22 392
2014 Language of service - French only 46 37
2014 Language of service - Both English and French 35 175

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 33 414
2017 Language of service - French only 46 39
2017 Language of service - Both English and French 36 177
2014 Language of service - English only 29 392
2014 Language of service - French only 34 38
2014 Language of service - Both English and French 39 176

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 414
2017 Language of service - Both English and French 14 177
2014 Language of service - English only 14 392
2014 Language of service - Both English and French 14 176

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 3 414
2017 Language of service - Both English and French 5 177
2014 Language of service - English only 2 392
2014 Language of service - Both English and French 5 176

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 26 414
2017 Language of service - French only 22 39
2017 Language of service - Both English and French 20 177
2014 Language of service - English only 24 392
2014 Language of service - French only 35 38
2014 Language of service - Both English and French 23 176

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 414
2017 Language of service - Both English and French 3 177
2014 Language of service - English only 3 392
2014 Language of service - Both English and French 5 176

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 414
2017 Language of service - Both English and French 7 177
2014 Language of service - English only 11 392
2014 Language of service - French only 13 38
2014 Language of service - Both English and French 9 176

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 414
2017 Language of service - Both English and French 12 177
2014 Language of service - English only 8 392
2014 Language of service - Both English and French 11 176

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 7 414
2017 Language of service - Both English and French 8 177
2014 Language of service - English only 10 392
2014 Language of service - Both English and French 5 176

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 42 414
2017 Language of service - French only 34 39
2017 Language of service - Both English and French 43 177
2014 Language of service - English only 46 392
2014 Language of service - French only 32 38
2014 Language of service - Both English and French 42 176

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 6 380
2017 Language of service - Both English and French 8 165
2014 Language of service - English only 8 348
2014 Language of service - Both English and French 7 161

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 14 380
2017 Language of service - Both English and French 13 165
2014 Language of service - English only 10 348
2014 Language of service - Both English and French 12 161

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 6 380
2017 Language of service - French only 0 36
2017 Language of service - Both English and French 3 165
2014 Language of service - English only 4 348
2014 Language of service - French only 0 33
2014 Language of service - Both English and French 6 161

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 380
2017 Language of service - French only 0 36
2017 Language of service - Both English and French 3 165
2014 Language of service - English only 3 348

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 380
2014 Language of service - English only 4 348
2014 Language of service - Both English and French 3 161

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 6 380
2017 Language of service - French only 0 36
2017 Language of service - Both English and French 5 165
2014 Language of service - English only 7 348
2014 Language of service - Both English and French 5 161

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 6 380
2017 Language of service - Both English and French 4 165
2014 Language of service - English only 3 348
2014 Language of service - Both English and French 5 161

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 380
2017 Language of service - Both English and French 10 165
2014 Language of service - English only 11 348
2014 Language of service - Both English and French 13 161

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 380
2017 Language of service - French only 16 36
2017 Language of service - Both English and French 11 165
2014 Language of service - English only 13 348
2014 Language of service - Both English and French 9 161

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 23 380
2017 Language of service - Both English and French 17 165
2014 Language of service - English only 26 348
2014 Language of service - Both English and French 21 161

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 380
2017 Language of service - Both English and French 8 165
2014 Language of service - English only 8 348
2014 Language of service - Both English and French 7 161

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 39 380
2017 Language of service - French only 31 36
2017 Language of service - Both English and French 35 165
2014 Language of service - English only 43 348
2014 Language of service - French only 21 33
2014 Language of service - Both English and French 43 161

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 2 380
2017 Language of service - French only 0 36
2014 Language of service - English only 2 348
2014 Language of service - French only 0 33
2014 Language of service - Both English and French 4 161

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 57 380
2017 Language of service - French only 61 36
2017 Language of service - Both English and French 43 165
2014 Language of service - English only 66 348
2014 Language of service - French only 49 33
2014 Language of service - Both English and French 59 161

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 2 380
2017 Language of service - French only 0 36

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 380
2017 Language of service - French only 20 36
2017 Language of service - Both English and French 20 165
2014 Language of service - English only 16 348
2014 Language of service - French only 22 33
2014 Language of service - Both English and French 15 161

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 93 7 415
2017 Language of service - French only 87 13 39
2017 Language of service - Both English and French 91 9 177

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 14 21 4 4 31 8 53 13 4348
2017 Language of service - French only 15 22 13 2 3 34 11 68 9 723
2017 Language of service - Both English and French 18 19 19 3 3 29 10 59 10 2321
2014 Language of service - English only 14 14 23 5 4 32 8 47 15 3846
2014 Language of service - French only 8 23 16 3 1 39 10 62 8 690
2014 Language of service - Both English and French 15 17 18 3 3 34 10 57 11 2274

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 27 16 4 4 13 2 72 9 4346
2017 Language of service - French only 29 42 13 3 1 10 2 80 5 722
2017 Language of service - Both English and French 32 33 15 3 2 12 2 76 6 2314
2014 Language of service - English only 27 26 20 5 4 17 2 65 11 3845
2014 Language of service - French only 19 46 16 2 1 16 1 77 4 691
2014 Language of service - Both English and French 25 32 17 3 3 18 3 72 7 2273
2011 Language of service - English only 34 33 15 5 4 9 0 74 10 4160
2011 Language of service - French only 25 49 14 3 1 8 0 81 4 683
2011 Language of service - Both English and French 36 37 13 3 1 9 0 80 5 2296
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 23 18 17 23 0 2 41 40 4347
2017 Language of service - French only 11 15 18 21 33 0 2 27 55 724
2017 Language of service - Both English and French 15 18 19 17 28 1 2 34 46 2315

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 24 23 16 15 0 2 44 32 4348
2017 Language of service - French only 15 20 30 19 13 1 2 36 33 721
2017 Language of service - Both English and French 19 23 29 15 12 0 1 42 28 2312

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 23 17 11 11 1 8 57 25 4339
2017 Language of service - French only 20 19 27 15 12 1 5 42 29 718
2017 Language of service - Both English and French 25 24 21 13 9 1 7 53 24 2307

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 21 20 15 16 2 3 46 33 4348
2017 Language of service - French only 28 21 22 13 8 3 5 53 23 722
2017 Language of service - Both English and French 20 22 20 17 17 1 3 43 36 2317

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 17 8 3 3 1 14 84 7 4343
2017 Language of service - French only 49 22 9 3 1 1 15 84 5 721
2017 Language of service - Both English and French 46 22 11 5 3 1 13 78 9 2315

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 28 22 13 10 0 1 54 24 4342
2017 Language of service - French only 30 27 24 10 7 0 2 58 17 724
2017 Language of service - Both English and French 28 30 21 11 8 0 1 59 19 2308

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 28 22 12 8 1 3 55 22 4343
2017 Language of service - French only 28 30 23 10 4 1 4 62 14 721
2017 Language of service - Both English and French 27 29 21 12 7 1 3 59 20 2309

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 29 20 12 9 2 3 57 22 4338
2017 Language of service - French only 30 28 22 10 5 1 3 61 16 723
2017 Language of service - Both English and French 26 28 22 12 7 1 3 57 20 2308

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 28 17 9 7 1 3 66 17 4342
2017 Language of service - French only 35 31 18 6 4 1 5 70 10 724
2017 Language of service - Both English and French 32 29 18 11 6 1 3 63 17 2308

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 28 23 15 12 1 1 50 27 4336
2017 Language of service - French only 19 28 27 14 9 0 2 48 24 723
2017 Language of service - Both English and French 23 28 24 14 8 1 2 53 23 2305

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 25 16 8 6 0 2 70 14 4345
2017 Language of service - French only 48 26 16 5 3 0 2 75 8 723
2017 Language of service - Both English and French 49 23 14 6 4 0 3 75 11 2311

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 67 13 7 4 4 1 4 85 8 4347
2017 Language of service - French only 69 14 6 3 3 0 5 87 6 723
2017 Language of service - Both English and French 67 13 6 4 4 1 5 85 8 2316

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 56 25 8 4 3 0 3 85 7 4342
2017 Language of service - French only 63 18 9 3 2 0 5 86 4 720
2017 Language of service - Both English and French 56 23 10 4 3 0 4 83 7 2312

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 59 19 9 5 4 1 3 81 10 4344
2017 Language of service - French only 65 17 6 4 2 0 5 87 6 719
2017 Language of service - Both English and French 61 17 8 5 5 0 4 82 10 2314

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 7 3 1 1 1 35 92 3 4338
2017 Language of service - French only 61 4 2 1 0 0 31 95 2 719
2017 Language of service - Both English and French 54 8 4 2 1 0 31 90 4 2315

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 22 13 6 4 1 6 75 11 4321
2017 Language of service - French only 61 16 10 3 2 0 7 84 5 717
2017 Language of service - Both English and French 55 19 11 5 3 1 7 80 8 2301

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 45 19 11 9 11 1 4 67 21 4349
2017 Language of service - French only 46 17 16 9 7 0 5 66 17 724
2017 Language of service - Both English and French 54 16 10 6 8 1 6 75 15 2319

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 33 14 5 3 1 3 77 9 4341
2017 Language of service - French only 43 29 17 5 3 0 3 75 8 721
2017 Language of service - Both English and French 44 29 15 5 3 0 3 76 8 2316

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 28 37 15 9 0 0 38 24 4353
2017 Language of service - French only 9 27 41 15 7 0 1 36 22 720
2017 Language of service - Both English and French 11 28 38 16 6 0 0 40 22 2318

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 24 38 15 6 0 0 21 40 4339
2017 Language of service - French only 5 23 40 21 10 0 0 31 29 722
2017 Language of service - Both English and French 9 24 38 19 10 0 0 28 34 2313

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 39 13 10 8 3 0 68 19 4354
2017 Language of service - French only 16 48 20 9 3 4 0 66 13 723
2017 Language of service - Both English and French 24 40 18 9 6 3 0 67 15 2319

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 33 17 18 13 2 0 51 31 4348
2017 Language of service - French only 11 45 21 14 7 1 0 57 22 724
2017 Language of service - Both English and French 16 39 19 15 10 1 0 56 25 2317
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 28 72 4347
2017 Language of service - French only 19 81 722
2017 Language of service - Both English and French 23 77 2317
2014 Language of service - English only 25 75 3839
2014 Language of service - French only 13 87 690
2014 Language of service - Both English and French 20 80 2268

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 79 21 1197
2017 Language of service - French only 77 23 135
2017 Language of service - Both English and French 81 19 529
2014 Language of service - English only 76 24 981
2014 Language of service - French only 70 30 88
2014 Language of service - Both English and French 73 27 459

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 37 8 9 6 1 0 77 15 947
2017 Language of service - French only 53 35 4 4 5 0 0 87 9 104
2017 Language of service - Both English and French 43 39 5 9 3 1 0 83 12 430
2014 Language of service - English only 40 33 8 11 7 0 0 74 18 739
2014 Language of service - French only 35 47 8 6 2 2 0 84 8 62
2014 Language of service - Both English and French 48 36 6 8 3 0 0 84 10 335
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 23 19 13 16 3 1 27 73 4354
2017 Language of service - French only 24 21 19 16 17 1 1 25 75 724
2017 Language of service - Both English and French 25 21 20 15 18 1 1 25 75 2321

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 21 3078
2017 Language of service - French only 20 531
2017 Language of service - Both English and French 25 1680

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 26 3078
2017 Language of service - French only 31 531
2017 Language of service - Both English and French 35 1680

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 25 3078
2017 Language of service - French only 31 531
2017 Language of service - Both English and French 30 1680

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 44 3078
2017 Language of service - French only 33 531
2017 Language of service - Both English and French 43 1680

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 3078
2017 Language of service - French only 14 531
2017 Language of service - Both English and French 10 1680

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 41 3078
2017 Language of service - French only 43 531
2017 Language of service - Both English and French 40 1680

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - English only 5 50 18 10 3 13 3006
2017 Language of service - French only 6 53 18 7 5 11 523
2017 Language of service - Both English and French 5 46 19 10 5 15 1653

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 21 14 17 28 2 7 36 49 3090
2017 Language of service - French only 6 17 12 18 29 2 15 28 57 535
2017 Language of service - Both English and French 9 20 15 17 27 1 10 33 50 1684

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 3 9 11 16 53 2 6 13 75 3086
2017 Language of service - French only 3 6 10 18 50 2 10 11 78 534
2017 Language of service - Both English and French 3 7 12 15 54 1 8 11 76 1687
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