2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 45 4 9 3 0 0 84 12 7423
2017 Does not provide services to public 38 46 4 8 3 0 0 84 11 8391
2014 Provides services to public 32 48 5 11 4 0 0 80 15 6828
2014 Does not provide services to public 33 48 5 10 3 0 0 82 13 8394
2011 Provides services to public 34 46 5 12 4 0 0 80 15 7174
2011 Does not provide services to public 35 48 5 10 3 0 0 82 13 9677
2008 Provides services to public 31 49 5 11 4 0 0 80 16 6567
2008 Does not provide services to public 34 48 5 10 4 0 0 81 14 8111

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 18 3 2 1 0 1 95 3 7413
2017 Does not provide services to public 70 22 3 2 1 1 1 94 3 8370
2014 Provides services to public 72 21 3 2 1 0 1 94 3 6825
2014 Does not provide services to public 67 24 4 3 1 0 1 92 4 8393
2011 Provides services to public 74 19 3 2 1 0 1 95 3 7178
2011 Does not provide services to public 69 22 4 3 1 0 1 92 4 9683
2008 Provides services to public 74 19 2 2 1 0 1 95 3 6558
2008 Does not provide services to public 69 21 4 4 1 1 1 91 5 8098

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 15 4 3 2 0 2 92 5 7415
2017 Does not provide services to public 64 20 5 7 3 0 1 84 10 8384
2014 Provides services to public 72 17 4 3 2 0 2 90 6 6823
2014 Does not provide services to public 59 21 6 7 4 0 1 82 12 8386
2011 Provides services to public 73 15 4 4 2 0 1 89 7 7178
2011 Does not provide services to public 60 21 5 8 4 0 1 82 13 9674
2008 Provides services to public 74 16 4 4 2 0 1 91 6 6557
2008 Does not provide services to public 62 20 5 8 4 0 1 83 12 8102

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 35 7 13 8 0 0 72 21 7417
2017 Does not provide services to public 40 35 7 11 7 0 0 75 18 8391
2014 Provides services to public 32 36 9 14 10 0 0 68 23 6824
2014 Does not provide services to public 39 36 7 11 7 0 0 75 18 8388
2011 Provides services to public 33 39 9 12 7 0 0 72 19 7165
2011 Does not provide services to public 41 39 7 8 4 0 0 80 13 9665

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 43 10 15 6 0 0 69 21 7415
2017 Does not provide services to public 28 42 12 12 6 0 0 70 18 8384
2014 Provides services to public 23 42 11 16 7 0 0 66 23 6823
2014 Does not provide services to public 24 41 13 15 7 0 0 65 22 8390
2011 Provides services to public 25 44 10 14 6 0 0 70 21 7175
2011 Does not provide services to public 24 39 14 15 8 0 1 63 23 9662
2008 Provides services to public 21 44 11 16 8 0 0 65 24 6574
2008 Does not provide services to public 21 39 14 15 8 0 1 61 24 8116

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 38 16 9 6 0 0 70 14 7415
2017 Does not provide services to public 38 39 11 7 4 0 0 78 11 8380
2014 Provides services to public 28 40 16 9 7 0 0 68 16 6833
2014 Does not provide services to public 33 40 13 9 5 0 0 73 14 8395
2011 Provides services to public 34 36 14 9 7 0 0 70 16 7169
2011 Does not provide services to public 37 37 12 8 5 0 0 75 13 9669
2008 Provides services to public 30 41 15 9 6 0 0 71 15 6567
2008 Does not provide services to public 34 41 12 9 5 0 0 74 14 8118

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 10 8 4 0 0 78 12 7414
2017 Does not provide services to public 45 38 8 6 3 0 0 83 9 8375
2014 Provides services to public 37 39 10 8 6 0 0 76 13 6825
2014 Does not provide services to public 39 39 9 8 4 0 0 79 12 8388
2011 Provides services to public 40 39 9 7 5 0 0 79 12 7179
2011 Does not provide services to public 40 41 8 6 5 0 0 81 11 9672
2008 Provides services to public 39 42 9 6 4 0 0 81 10 6572
2008 Does not provide services to public 39 43 8 6 4 0 0 82 10 8116

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 9 9 4 0 0 78 13 7410
2017 Does not provide services to public 47 37 8 6 2 0 0 84 8 8360
2014 Provides services to public 31 40 11 12 5 0 0 72 17 6824
2014 Does not provide services to public 41 39 10 7 3 0 0 81 10 8383

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 34 11 10 7 0 0 71 17 7418
2017 Does not provide services to public 44 33 10 7 5 0 1 78 12 8373
2014 Provides services to public 28 34 15 12 10 1 1 62 23 6826
2014 Does not provide services to public 37 35 12 8 6 0 1 73 14 8388
2011 Provides services to public 28 36 13 12 9 1 1 65 21 7179
2011 Does not provide services to public 40 37 11 8 4 0 1 77 12 9673

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 23 9 8 10 1 8 70 20 7412
2017 Does not provide services to public 35 22 11 9 8 2 12 67 20 8374
2014 Provides services to public 36 24 9 10 14 1 6 65 25 6826
2014 Does not provide services to public 30 23 11 11 11 2 11 62 26 8390
2011 Provides services to public 34 23 9 12 15 1 5 61 29 7184
2011 Does not provide services to public 29 24 10 12 12 2 11 61 28 9668
2008 Provides services to public 39 25 7 10 13 1 4 67 25 6561
2008 Does not provide services to public 34 25 9 11 11 1 8 65 25 8112

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 44 12 8 5 0 0 75 13 7417
2017 Does not provide services to public 34 44 11 7 4 0 0 78 12 8388
2014 Provides services to public 26 46 13 9 6 0 0 72 15 6828
2014 Does not provide services to public 27 45 13 9 6 0 0 72 15 8392
2011 Provides services to public 31 41 13 9 7 0 0 72 16 7168
2011 Does not provide services to public 31 41 12 9 6 0 0 73 15 9665
2008 Provides services to public 34 42 11 9 5 0 0 76 14 6512
2008 Does not provide services to public 32 42 12 9 5 0 0 74 14 8067

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 34 18 16 12 0 0 55 28 7417
2017 Does not provide services to public 29 37 15 11 7 0 0 67 18 8383
2014 Provides services to public 15 32 20 19 14 0 0 47 33 6829
2014 Does not provide services to public 22 38 17 13 9 0 0 60 22 8390
2011 Provides services to public 14 32 19 19 16 0 0 46 35 7172
2011 Does not provide services to public 23 39 16 14 8 0 0 62 22 9684

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 43 11 8 3 0 0 78 11 7416
2017 Does not provide services to public 31 44 11 10 4 0 0 74 14 8381

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 41 10 5 3 0 0 82 8 7406
2017 Does not provide services to public 43 40 9 5 2 0 0 84 7 8375
2014 Provides services to public 35 42 13 5 4 1 0 77 10 6831
2014 Does not provide services to public 38 42 11 5 3 0 0 81 8 8387
2011 Provides services to public 32 43 12 8 4 1 0 75 12 7172
2011 Does not provide services to public 37 43 11 6 3 1 0 80 9 9669
2008 Provides services to public 42 40 9 5 3 0 0 83 8 6565
2008 Does not provide services to public 40 40 10 6 3 1 0 81 9 8114

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 36 17 12 11 0 0 60 23 7413
2017 Does not provide services to public 31 39 14 9 7 0 0 70 16 8379

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 35 9 3 2 0 0 86 5 7401
2017 Does not provide services to public 50 36 9 3 2 0 0 86 5 8373
2014 Provides services to public 57 29 9 3 2 0 0 87 4 6828
2014 Does not provide services to public 55 31 9 2 2 0 0 87 4 8384
2011 Provides services to public 55 31 8 3 2 0 0 87 5 7175
2011 Does not provide services to public 54 33 8 3 1 0 0 87 4 9677

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 32 18 18 12 1 1 51 31 7388
2017 Does not provide services to public 31 40 12 10 5 0 0 72 16 8355
2014 Provides services to public 11 31 18 20 19 0 1 43 39 6826
2014 Does not provide services to public 21 41 14 14 9 0 0 63 23 8394
2011 Provides services to public 14 30 16 20 19 0 1 45 39 7172
2011 Does not provide services to public 27 40 13 12 7 0 0 67 19 9675

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 31 20 16 12 0 1 52 28 7394
2017 Does not provide services to public 35 36 14 9 6 0 0 71 15 8359
2014 Provides services to public 15 30 21 17 15 0 1 46 32 6829
2014 Does not provide services to public 28 37 16 11 7 0 0 66 18 8394

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 40 14 11 7 0 0 68 18 7397
2017 Does not provide services to public 34 40 13 8 4 0 1 74 13 8361
2014 Provides services to public 22 38 17 13 10 0 0 60 23 6823
2014 Does not provide services to public 28 40 16 11 5 0 0 68 16 8393
2011 Provides services to public 28 40 14 12 6 0 0 68 18 7164
2011 Does not provide services to public 33 42 12 8 3 1 1 76 11 9670

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 40 13 7 4 0 0 77 11 7395
2017 Does not provide services to public 40 40 11 6 3 0 0 80 9 8352
2014 Provides services to public 34 41 13 7 5 0 0 75 12 6824
2014 Does not provide services to public 34 42 12 7 4 0 0 76 11 8385
2011 Provides services to public 34 41 11 8 5 0 0 75 13 7176
2011 Does not provide services to public 37 42 10 7 4 0 0 79 11 9681
2008 Provides services to public 37 42 9 8 4 0 0 79 11 6572
2008 Does not provide services to public 37 43 9 7 3 0 0 80 11 8118

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 29 13 5 3 1 4 78 8 7422
2017 Does not provide services to public 40 34 15 6 3 0 1 75 10 8387
2014 Provides services to public 46 28 14 5 4 1 2 76 9 6831
2014 Does not provide services to public 38 35 16 6 4 0 1 74 10 8394
2011 Provides services to public 38 29 16 8 6 0 3 69 14 7173
2011 Does not provide services to public 36 34 17 7 5 0 1 71 12 9675
2008 Provides services to public 32 32 19 10 6 0 1 65 16 6571
2008 Does not provide services to public 28 35 21 10 6 0 1 63 16 8115

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 31 19 12 2 6 34 32 7392
2017 Does not provide services to public 10 24 36 17 8 1 3 26 36 8358
2014 Provides services to public 13 27 33 15 8 1 3 24 41 6813
2014 Does not provide services to public 12 30 35 14 6 1 2 20 44 8386
2011 Provides services to public 18 30 30 12 6 1 2 19 50 7167
2011 Does not provide services to public 15 31 34 13 6 1 2 19 47 9662
2008 Provides services to public 18 31 31 13 5 1 2 18 50 6561
2008 Does not provide services to public 16 33 33 12 4 1 1 16 50 8100

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 15 25 22 17 4 6 44 28 7361
2017 Does not provide services to public 8 17 29 23 15 3 5 42 27 8335
2014 Provides services to public 14 23 29 17 10 3 4 29 40 6813
2014 Does not provide services to public 13 23 32 18 9 2 3 29 37 8374
2011 Provides services to public 21 25 27 15 8 2 3 23 48 7163
2011 Does not provide services to public 16 24 29 18 8 2 2 27 42 9657
2008 Provides services to public 16 25 29 18 8 2 2 27 43 6554
2008 Does not provide services to public 20 28 27 16 7 1 2 23 49 8094

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 18 26 18 13 4 10 36 34 7358
2017 Does not provide services to public 17 23 28 14 9 3 6 26 43 8352
2014 Provides services to public 16 22 27 16 8 3 8 27 43 6806
2014 Does not provide services to public 21 27 27 12 7 2 4 20 51 8380
2011 Provides services to public 20 23 24 15 7 3 7 25 48 7163
2011 Does not provide services to public 23 27 27 12 6 1 3 19 53 9645
2008 Provides services to public 18 23 28 17 6 2 5 25 45 6555
2008 Does not provide services to public 23 28 27 13 5 1 3 19 54 8081

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 13 25 22 17 2 11 45 26 7336
2017 Does not provide services to public 9 18 32 23 13 1 4 38 28 8327
2014 Provides services to public 10 16 28 23 13 2 9 40 29 6794
2014 Does not provide services to public 10 21 35 21 9 1 3 31 33 8364
2011 Provides services to public 15 19 27 19 11 1 8 33 38 7145
2011 Does not provide services to public 12 22 34 21 8 1 2 30 35 9643
2008 Provides services to public 12 20 31 21 10 1 5 33 34 6541
2008 Does not provide services to public 14 23 34 19 7 1 2 27 38 8093

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 17 23 18 17 3 9 40 34 7374
2017 Does not provide services to public 12 21 29 17 13 2 6 33 36 8347
2014 Provides services to public 21 23 24 15 10 2 6 26 48 6817
2014 Does not provide services to public 20 27 28 13 8 1 3 22 49 8378
2011 Provides services to public 27 24 22 12 8 2 5 22 55 7172
2011 Does not provide services to public 20 26 28 15 7 1 3 23 48 9658
2008 Provides services to public 24 26 24 15 8 1 3 23 51 6552
2008 Does not provide services to public 20 26 28 15 7 1 3 23 49 8085

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 19 24 16 15 5 7 36 37 7373
2017 Does not provide services to public 11 19 27 20 13 4 6 37 33 8352
2014 Provides services to public 13 18 24 21 13 4 7 39 35 6804
2014 Does not provide services to public 11 18 28 24 11 3 5 38 31 8376
2011 Provides services to public 15 17 23 21 13 4 7 38 36 7151
2011 Does not provide services to public 11 18 28 23 12 3 5 37 32 9644
2008 Provides services to public 16 21 26 20 11 2 4 33 39 6554
2008 Does not provide services to public 15 23 29 20 9 2 3 30 40 8095

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 31 13 9 4 5 24 42 7387
2017 Does not provide services to public 15 23 32 14 9 3 5 24 42 8347
2014 Provides services to public 19 25 31 12 7 3 4 20 46 6809
2014 Does not provide services to public 17 26 32 13 6 3 3 20 46 8379
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 12 5 3 2 1 5 90 5 7411
2017 Does not provide services to public 68 17 5 5 2 0 3 88 7 8380
2014 Provides services to public 73 13 4 2 3 0 5 90 5 6826
2014 Does not provide services to public 68 17 5 4 3 0 3 88 7 8393
2011 Provides services to public 72 12 5 3 3 0 5 89 6 7169
2011 Does not provide services to public 66 17 5 5 3 0 3 86 9 9678
2008 Provides services to public 69 10 5 3 4 1 8 87 8 6563
2008 Does not provide services to public 66 15 5 5 4 1 5 85 10 8110

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 28 15 11 8 6 5 61 21 7417
2017 Does not provide services to public 28 31 15 9 6 6 5 66 17 8378
2014 Provides services to public 25 30 17 11 9 5 3 60 22 6827
2014 Does not provide services to public 29 31 16 9 6 5 4 66 17 8392

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 29 8 8 7 2 0 76 15 7410
2017 Does not provide services to public 46 31 8 8 5 1 0 78 14 8380
2014 Provides services to public 41 30 10 10 7 2 0 72 17 6825
2014 Does not provide services to public 44 31 9 9 6 1 0 76 15 8390

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 36 13 14 8 2 0 64 23 7409
2017 Does not provide services to public 31 37 12 12 5 2 1 69 18 8372
2014 Provides services to public 20 38 14 16 8 3 1 60 25 6832
2014 Does not provide services to public 25 40 13 13 6 2 1 67 19 8394
2011 Provides services to public 19 35 15 18 10 2 1 56 29 7187
2011 Does not provide services to public 25 38 14 14 7 2 1 64 22 9686
2008 Provides services to public 20 36 14 16 10 2 1 58 28 6571
2008 Does not provide services to public 26 38 12 13 7 2 1 66 21 8110

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 25 16 14 13 13 1 51 30 7415
2017 Does not provide services to public 26 28 14 11 8 11 1 62 22 8381
2014 Provides services to public 16 26 18 15 13 10 1 47 32 6828
2014 Does not provide services to public 24 28 16 12 9 10 2 58 23 8395
2011 Provides services to public 15 25 18 16 15 10 1 46 34 7175
2011 Does not provide services to public 24 29 15 13 10 8 1 58 25 9674
2008 Provides services to public 17 27 17 16 13 8 1 49 33 6566
2008 Does not provide services to public 26 29 14 12 9 8 1 60 24 8102

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 19 18 17 14 20 2 38 39 7412
2017 Does not provide services to public 12 23 17 15 10 20 3 45 33 8385
2014 Provides services to public 8 19 19 19 19 16 2 32 45 6830
2014 Does not provide services to public 10 22 20 16 13 15 3 40 36 8392

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 40 8 7 4 0 0 82 10 7406
2017 Does not provide services to public 46 38 7 6 3 0 0 84 9 8373
2014 Provides services to public 36 42 10 8 3 0 0 79 12 6827
2014 Does not provide services to public 42 41 8 6 2 0 0 84 9 8390
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 36 12 9 5 1 1 74 14 7416
2017 Does not provide services to public 39 37 11 7 5 1 1 77 12 8382
2014 Provides services to public 32 37 14 9 7 1 0 70 16 6828
2014 Does not provide services to public 36 37 12 8 5 1 0 74 14 8395
2011 Provides services to public 27 37 15 12 8 1 0 65 20 7180
2011 Does not provide services to public 33 38 12 10 6 1 0 71 16 9675
2008 Provides services to public 25 34 15 13 11 1 1 60 25 6573
2008 Does not provide services to public 28 35 13 13 10 1 1 64 23 8109

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 31 11 6 4 2 1 79 10 7417
2017 Does not provide services to public 47 31 10 5 3 2 1 81 9 8383
2014 Provides services to public 39 32 14 7 5 2 1 73 13 6830
2014 Does not provide services to public 43 33 12 6 4 2 0 78 10 8394
2011 Provides services to public 37 33 14 8 5 2 0 72 13 7181
2011 Does not provide services to public 41 33 13 7 4 2 0 75 12 9671
2008 Provides services to public 34 33 14 9 7 3 0 69 17 6571
2008 Does not provide services to public 36 33 13 8 7 3 1 72 15 8115

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 34 10 6 4 1 0 79 11 7407
2017 Does not provide services to public 45 34 9 7 4 1 0 80 11 8378
2014 Provides services to public 38 36 12 9 5 1 0 74 14 6827
2014 Does not provide services to public 41 35 10 8 5 1 0 77 13 8392
2011 Provides services to public 35 37 11 10 6 1 0 72 16 7172
2011 Does not provide services to public 39 36 10 10 5 1 0 75 15 9668
2008 Provides services to public 32 36 12 11 8 1 0 69 19 6565
2008 Does not provide services to public 35 35 10 11 8 1 0 71 19 8105

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 10 3 1 2 0 4 94 3 7411
2017 Does not provide services to public 79 12 3 2 2 0 2 94 4 8376
2014 Provides services to public 77 12 3 1 2 0 5 94 3 6824
2014 Does not provide services to public 77 13 3 2 2 0 3 93 4 8393
2011 Provides services to public 78 10 4 2 2 0 4 92 4 7177
2011 Does not provide services to public 77 13 3 2 2 0 3 92 4 9667
2008 Provides services to public 78 7 3 2 3 1 7 92 5 6566
2008 Does not provide services to public 79 8 3 2 3 1 4 91 6 8103

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 20 8 5 8 4 14 75 15 7406
2017 Does not provide services to public 50 23 6 5 6 4 6 81 12 8375
2014 Provides services to public 35 23 9 6 10 4 13 70 19 6826
2014 Does not provide services to public 46 24 8 6 7 3 7 77 14 8391
2011 Provides services to public 33 27 9 9 14 2 6 66 24 7177
2011 Does not provide services to public 48 27 8 6 6 2 3 79 13 9678

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 28 8 6 5 1 0 81 11 7408
2017 Does not provide services to public 56 27 7 5 4 1 0 84 9 8378

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 26 10 4 5 2 0 80 9 7411
2017 Does not provide services to public 57 25 10 4 4 2 0 83 7 8378

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 10 6 5 1 0 78 11 7396
2017 Does not provide services to public 53 28 9 6 4 0 0 81 10 8372
2014 Provides services to public 42 32 12 8 6 0 0 74 14 6823
2014 Does not provide services to public 47 31 11 6 5 0 0 78 11 8387
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 38 13 14 7 1 1 66 21 536
2017 Does not provide services to public 26 42 12 10 4 2 5 73 15 1901
2014 Provides services to public 25 39 11 14 9 1 1 65 24 508
2014 Does not provide services to public 27 38 14 9 5 3 5 70 15 2034

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 29 15 7 6 11 1 67 16 7420
2017 Does not provide services to public 31 33 15 8 5 9 0 70 14 8388
2014 Provides services to public 23 29 19 9 8 13 0 59 20 6827
2014 Does not provide services to public 24 34 17 9 6 10 0 65 16 8387
2011 Provides services to public 20 28 21 10 9 11 1 54 22 7176
2011 Does not provide services to public 22 31 19 10 8 9 1 58 20 9673

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 30 17 11 9 5 0 61 21 7419
2017 Does not provide services to public 28 34 18 10 6 3 0 65 17 8383
2014 Provides services to public 18 28 22 14 12 5 0 49 27 6827
2014 Does not provide services to public 20 34 20 14 8 3 0 56 23 8389
2011 Provides services to public 15 26 23 16 16 4 0 43 33 7164
2011 Does not provide services to public 17 32 21 15 12 3 0 51 27 9664
2008 Provides services to public 18 30 20 15 14 3 0 49 31 6566
2008 Does not provide services to public 18 33 19 15 12 3 0 52 28 8107

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 26 20 13 10 11 0 53 25 7402
2017 Does not provide services to public 19 33 19 14 7 8 0 57 22 8378
2014 Provides services to public 14 24 23 18 13 9 0 41 34 6825
2014 Does not provide services to public 14 30 23 17 10 6 0 47 29 8385
2011 Provides services to public 9 23 22 22 17 7 0 34 42 7169
2011 Does not provide services to public 9 31 23 20 11 6 0 43 33 9661
2008 Provides services to public 9 26 21 22 15 7 0 38 39 6573
2008 Does not provide services to public 8 29 21 22 14 6 0 40 38 8107

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 24 17 14 13 9 0 52 30 7419
2017 Does not provide services to public 23 30 17 12 10 7 0 57 24 8384
2014 Provides services to public 15 23 19 15 17 10 0 42 37 6824
2014 Does not provide services to public 16 27 20 16 14 7 0 47 32 8387
2011 Provides services to public 11 21 19 18 21 10 0 35 43 7171
2011 Does not provide services to public 12 29 20 16 14 9 0 45 33 9664
2008 Provides services to public 11 25 18 17 18 10 0 40 40 6574
2008 Does not provide services to public 11 29 19 18 16 8 0 43 36 8111

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 17 13 11 6 0 56 26 7401
2017 Does not provide services to public 20 36 17 15 8 4 0 58 24 8377
2014 Provides services to public 15 29 19 18 15 5 0 46 35 6823
2014 Does not provide services to public 14 33 19 19 12 3 0 49 32 8384
2011 Provides services to public 11 30 19 20 16 3 0 43 37 7173
2011 Does not provide services to public 11 35 18 20 13 2 0 47 34 9660
2008 Provides services to public 13 35 16 21 13 3 0 49 34 6569
2008 Does not provide services to public 11 35 16 22 13 2 0 48 36 8113
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 42 17 7 4 2 0 71 12 7410
2017 Does not provide services to public 28 45 15 8 3 1 0 74 11 8377
2014 Provides services to public 22 42 19 9 6 2 0 66 15 6830
2014 Does not provide services to public 24 44 18 9 4 2 0 69 13 8389
2011 Provides services to public 21 42 18 11 7 2 0 63 18 7167
2011 Does not provide services to public 23 44 16 10 5 1 0 68 16 9673

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 42 10 5 2 3 0 83 7 7403
2017 Does not provide services to public 39 43 10 3 1 3 0 85 5 8370
2014 Provides services to public 39 42 9 5 2 3 0 84 7 6827
2014 Does not provide services to public 38 43 10 3 1 4 0 85 5 8389
2011 Provides services to public 34 40 12 7 4 3 0 77 11 7175
2011 Does not provide services to public 34 42 13 5 2 4 1 79 7 9652

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 38 11 7 4 3 1 77 12 7402
2017 Does not provide services to public 37 37 11 7 3 3 1 77 11 8373
2014 Provides services to public 36 40 10 7 4 3 1 79 11 6830
2014 Does not provide services to public 37 40 10 7 3 3 1 79 10 8390
2011 Provides services to public 32 37 12 9 5 4 1 72 15 7154
2011 Does not provide services to public 31 36 12 9 6 5 1 72 16 9646
2008 Provides services to public 27 37 13 10 8 5 1 67 19 6567
2008 Does not provide services to public 27 36 13 11 7 5 1 67 20 8103

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 36 19 10 5 5 1 64 16 7406
2017 Does not provide services to public 25 34 18 11 5 5 1 63 17 8375
2014 Provides services to public 26 37 18 9 5 4 1 66 14 6832
2014 Does not provide services to public 25 36 17 10 5 5 1 65 16 8386
2011 Provides services to public 16 35 21 13 8 5 1 55 23 7172
2011 Does not provide services to public 18 34 21 12 8 6 1 56 21 9669

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 24 16 14 13 11 2 51 31 7399
2017 Does not provide services to public 18 23 18 13 12 12 4 49 31 8367
2014 Provides services to public 16 25 17 16 15 9 1 46 35 6830
2014 Does not provide services to public 16 22 18 15 15 12 3 44 35 8389
2011 Provides services to public 14 24 19 17 14 11 2 43 36 7178
2011 Does not provide services to public 12 21 19 16 14 13 4 41 36 9679

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 15 6 2 2 2 8 88 5 7419
2017 Does not provide services to public 59 22 7 5 2 1 4 85 7 8381
2014 Provides services to public 63 16 7 3 3 2 8 87 6 6827
2014 Does not provide services to public 56 23 8 5 3 1 4 84 8 8391

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 15 4 2 2 2 3 91 4 7414
2017 Does not provide services to public 68 20 5 2 1 2 2 92 3 8378
2014 Provides services to public 70 17 4 2 2 2 3 92 3 6827
2014 Does not provide services to public 65 22 5 2 1 2 2 91 3 8391
2011 Provides services to public 72 16 4 2 2 2 2 92 4 7172
2011 Does not provide services to public 63 21 7 3 1 3 3 89 4 9672
2008 Provides services to public 71 15 6 2 2 2 2 90 4 6568
2008 Does not provide services to public 64 19 7 2 1 2 3 88 4 8107

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 31 17 14 11 4 0 56 26 7406
2017 Does not provide services to public 25 36 16 12 8 3 0 63 20 8379
2014 Provides services to public 16 30 19 16 15 4 1 48 32 6832
2014 Does not provide services to public 19 34 17 16 11 3 1 55 27 8391
2011 Provides services to public 14 29 20 18 17 2 0 44 35 7176
2011 Does not provide services to public 18 34 17 16 12 2 1 53 29 9671
2008 Provides services to public 13 32 20 18 15 2 0 46 34 6568
2008 Does not provide services to public 15 35 19 17 12 1 0 51 30 8115

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 25 15 16 18 4 2 48 36 7412
2017 Does not provide services to public 22 30 14 14 14 3 2 55 30 8374
2014 Provides services to public 12 20 16 20 26 3 3 34 49 6829
2014 Does not provide services to public 16 25 16 18 21 2 2 43 41 8391
2011 Provides services to public 10 22 16 20 27 2 2 34 49 7176
2011 Does not provide services to public 14 27 15 18 21 2 2 43 41 9666
2008 Provides services to public 15 32 16 19 16 2 1 48 36 6563
2008 Does not provide services to public 17 33 14 17 16 1 1 52 34 8110

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 29 22 15 10 7 1 49 27 7406
2017 Does not provide services to public 22 38 20 10 5 5 1 63 16 8373

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 35 14 4 3 4 1 78 7 7401
2017 Does not provide services to public 41 36 13 3 2 4 1 81 5 8373
2014 Provides services to public 38 34 15 4 4 5 1 77 8 6826
2014 Does not provide services to public 40 35 14 3 2 5 1 80 6 8381

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 37 11 5 3 2 0 80 9 7405
2017 Does not provide services to public 42 40 9 4 2 2 0 84 6 8367
2014 Provides services to public 36 37 14 6 4 3 0 75 11 6824
2014 Does not provide services to public 39 38 12 5 3 3 0 79 8 8393
2011 Provides services to public 27 35 18 8 7 4 0 65 16 7171
2011 Does not provide services to public 31 40 15 6 4 4 0 74 11 9660

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 37 8 5 3 0 0 83 8 7418
2017 Does not provide services to public 48 37 8 4 2 0 0 86 6 8390
2014 Provides services to public 39 38 11 6 4 0 0 78 11 6827
2014 Does not provide services to public 43 38 10 5 3 0 0 82 8 8382
2011 Provides services to public 31 38 15 9 7 1 0 69 16 7160
2011 Does not provide services to public 36 41 13 6 4 1 0 77 10 9644
2008 Provides services to public 29 39 14 10 7 1 0 69 17 6566
2008 Does not provide services to public 29 44 14 8 5 1 0 73 13 8106

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 33 16 9 8 1 0 67 17 7407
2017 Does not provide services to public 36 35 16 8 5 1 0 71 13 8372
2014 Provides services to public 22 34 18 14 11 1 0 57 25 6829
2014 Does not provide services to public 23 36 20 12 8 1 0 60 20 8395
2011 Provides services to public 20 32 21 14 12 1 0 53 26 7169
2011 Does not provide services to public 23 36 20 11 8 1 0 60 19 9668

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 35 16 10 6 0 0 68 16 7409
2017 Does not provide services to public 35 38 15 7 4 0 0 73 12 8378
2014 Provides services to public 21 36 19 15 9 1 0 57 24 6826
2014 Does not provide services to public 23 39 19 12 7 0 0 62 19 8392
2011 Provides services to public 19 34 20 15 12 1 0 53 27 7156
2011 Does not provide services to public 23 39 18 12 7 1 0 62 19 9652
2008 Provides services to public 24 38 16 14 8 0 0 62 22 6567
2008 Does not provide services to public 22 40 17 13 7 0 0 63 20 8097

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 23 20 14 12 6 0 52 28 7409
2017 Does not provide services to public 29 26 20 12 8 5 1 58 22 8382
2014 Provides services to public 19 23 19 17 14 6 1 46 34 6826
2014 Does not provide services to public 22 25 21 15 11 5 0 50 28 8389
2011 Provides services to public 22 23 18 15 15 6 1 48 33 7159
2011 Does not provide services to public 24 26 20 14 10 5 0 53 26 9669
2008 Provides services to public 23 27 16 16 12 6 1 53 30 6569
2008 Does not provide services to public 22 28 19 16 10 5 1 53 27 8102
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 26 37 36 7417
2017 Does not provide services to public 31 35 34 8387
2014 Provides services to public 26 37 37 6831
2014 Does not provide services to public 32 33 35 8393
2011 Provides services to public 28 39 33 7178
2011 Does not provide services to public 32 35 33 9676

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 15 32 35 7 6 6 1948
2017 Does not provide services to public 15 35 31 4 8 6 2590
2014 Provides services to public 19 27 35 11 9999 9 1805
2014 Does not provide services to public 14 33 37 7 9999 10 2708
2011 Provides services to public 21 24 33 9 9999 13 2015
2011 Does not provide services to public 17 33 35 6 9999 9 3084
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 7408
2017 Does not provide services to public 16 84 8380
2014 Provides services to public 18 82 6818
2014 Does not provide services to public 16 84 8381

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 1299
2017 Does not provide services to public 49 1326
2014 Provides services to public 53 1245
2014 Does not provide services to public 48 1308

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 1299
2017 Does not provide services to public 63 1326
2014 Provides services to public 60 1245
2014 Does not provide services to public 63 1308

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 1299
2017 Does not provide services to public 7 1326
2014 Provides services to public 5 1245
2014 Does not provide services to public 7 1308

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 1299
2017 Does not provide services to public 4 1326
2014 Provides services to public 3 1245
2014 Does not provide services to public 3 1308

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 1299
2017 Does not provide services to public 4 1326
2014 Provides services to public 24 1245
2014 Does not provide services to public 3 1308

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 1299
2017 Does not provide services to public 4 1326
2014 Provides services to public 3 1245
2014 Does not provide services to public 4 1308

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 1299
2017 Does not provide services to public 39 1326
2014 Provides services to public 43 1245
2014 Does not provide services to public 37 1310

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 1299
2017 Does not provide services to public 41 1326
2014 Provides services to public 39 1245
2014 Does not provide services to public 40 1310

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 1299
2017 Does not provide services to public 45 1326
2014 Provides services to public 41 1245
2014 Does not provide services to public 40 1310

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 1299
2017 Does not provide services to public 41 1326
2014 Provides services to public 41 1245
2014 Does not provide services to public 40 1310

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 1299
2017 Does not provide services to public 27 1326
2014 Provides services to public 22 1245
2014 Does not provide services to public 26 1310

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 1299
2017 Does not provide services to public 56 1326
2014 Provides services to public 55 1245
2014 Does not provide services to public 54 1310

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 1299
2017 Does not provide services to public 35 1326
2014 Provides services to public 36 1245
2014 Does not provide services to public 34 1310

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 1299
2017 Does not provide services to public 1 1326
2014 Provides services to public 1 1245
2014 Does not provide services to public 1 1310

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 1299
2017 Does not provide services to public 6 1326
2014 Provides services to public 7 1245
2014 Does not provide services to public 7 1310

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 1299
2017 Does not provide services to public 10 1326
2014 Provides services to public 12 1245
2014 Does not provide services to public 10 1310

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 1299
2017 Does not provide services to public 47 1326
2014 Provides services to public 48 1245
2014 Does not provide services to public 43 1310

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 1299
2017 Does not provide services to public 22 1326
2014 Provides services to public 30 1245
2014 Does not provide services to public 24 1310

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 1299
2017 Does not provide services to public 14 1326
2014 Provides services to public 16 1245
2014 Does not provide services to public 13 1310

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 1299
2017 Does not provide services to public 51 1324
2014 Provides services to public 49 1245
2014 Does not provide services to public 54 1310

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 1299
2017 Does not provide services to public 27 1324
2014 Provides services to public 27 1245
2014 Does not provide services to public 32 1310

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 1299
2017 Does not provide services to public 6 1324
2014 Provides services to public 4 1245
2014 Does not provide services to public 4 1310

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 1299
2017 Does not provide services to public 17 1324
2014 Provides services to public 28 1245
2014 Does not provide services to public 18 1310

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 1299
2017 Does not provide services to public 9 1324
2014 Provides services to public 11 1245
2014 Does not provide services to public 9 1310

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 1299
2017 Does not provide services to public 5 1324
2014 Provides services to public 8 1245
2014 Does not provide services to public 4 1310

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 1299
2017 Does not provide services to public 12 1324
2014 Provides services to public 16 1245
2014 Does not provide services to public 16 1310

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 1299
2017 Does not provide services to public 12 1324
2014 Provides services to public 10 1245
2014 Does not provide services to public 11 1310

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 1299
2017 Does not provide services to public 27 1324
2014 Provides services to public 24 1245
2014 Does not provide services to public 23 1310

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 1190
2017 Does not provide services to public 11 1263
2014 Provides services to public 15 1138
2014 Does not provide services to public 14 1256

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 1190
2017 Does not provide services to public 20 1263
2014 Provides services to public 16 1138
2014 Does not provide services to public 16 1256

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 1190
2017 Does not provide services to public 10 1263
2014 Provides services to public 11 1138
2014 Does not provide services to public 12 1256

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 1190
2017 Does not provide services to public 7 1263
2014 Provides services to public 8 1138
2014 Does not provide services to public 9 1256

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 1190
2017 Does not provide services to public 10 1263
2014 Provides services to public 11 1138
2014 Does not provide services to public 11 1256

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 1190
2017 Does not provide services to public 11 1263
2014 Provides services to public 13 1138
2014 Does not provide services to public 12 1256

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 1190
2017 Does not provide services to public 17 1263
2014 Provides services to public 4 1138
2014 Does not provide services to public 14 1256

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 1190
2017 Does not provide services to public 11 1263
2014 Provides services to public 9 1138
2014 Does not provide services to public 9 1256

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 1190
2017 Does not provide services to public 14 1263
2014 Provides services to public 12 1138
2014 Does not provide services to public 12 1256

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 1190
2017 Does not provide services to public 26 1263
2014 Provides services to public 21 1138
2014 Does not provide services to public 24 1256

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 1190
2017 Does not provide services to public 9 1263
2014 Provides services to public 8 1138
2014 Does not provide services to public 9 1256

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 1190
2017 Does not provide services to public 46 1263
2014 Provides services to public 42 1138
2014 Does not provide services to public 43 1256

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 1190
2017 Does not provide services to public 2 1263
2014 Provides services to public 1 1138
2014 Does not provide services to public 1 1256

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 1190
2017 Does not provide services to public 47 1263
2014 Provides services to public 50 1138
2014 Does not provide services to public 49 1256

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 1190
2017 Does not provide services to public 1 1263

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 1190
2017 Does not provide services to public 13 1263
2014 Provides services to public 15 1138
2014 Does not provide services to public 13 1256

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 93 7 1300
2017 Does not provide services to public 91 9 1326

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 16 18 6 7 27 10 50 21 7421
2017 Does not provide services to public 16 16 18 6 6 29 9 51 19 8386
2014 Provides services to public 13 15 20 7 7 29 9 46 22 6829
2014 Does not provide services to public 13 16 19 6 5 31 9 49 18 8391

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 30 17 6 5 11 2 68 13 7401
2017 Does not provide services to public 29 30 17 6 5 12 1 68 12 8373
2014 Provides services to public 23 29 20 7 6 14 2 62 15 6829
2014 Does not provide services to public 23 29 20 5 4 17 1 64 11 8392
2011 Provides services to public 30 35 16 7 4 8 0 70 12 7168
2011 Does not provide services to public 27 36 17 6 4 10 0 70 11 9664
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 49 12 10 3 2 2 74 13 7421
2017 Does not provide services to public 27 48 9 6 2 2 5 81 9 8381
2014 Provides services to public 22 53 12 7 3 1 2 77 10 6823
2014 Does not provide services to public 25 51 11 5 1 2 5 81 7 8389
2011 Provides services to public 22 55 11 7 2 1 1 79 10 7163
2011 Does not provide services to public 26 52 10 6 2 1 4 81 8 9665
2008 Provides services to public 23 51 12 8 4 1 1 76 12 6573
2008 Does not provide services to public 27 49 10 6 3 1 4 80 9 8119

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 26 21 9 6 20 5 52 21 7405
2017 Does not provide services to public 13 23 20 6 4 25 10 54 16 8372
2014 Provides services to public 10 25 22 11 8 18 6 46 25 6823
2014 Does not provide services to public 10 22 22 7 5 24 10 48 19 8391
2011 Provides services to public 10 28 23 12 10 14 3 46 26 7171
2011 Does not provide services to public 9 24 23 9 5 22 7 47 20 9670

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 11 3 2 9 2 82 6 7420
2017 Does not provide services to public 42 30 10 2 1 9 5 84 4 8386
2014 Provides services to public 33 37 13 4 2 9 2 78 7 6828
2014 Does not provide services to public 35 34 12 3 1 10 5 82 5 8393
2011 Provides services to public 34 37 12 5 2 8 1 79 8 7167
2011 Does not provide services to public 37 35 10 3 1 9 4 83 5 9676
2008 Provides services to public 30 39 14 4 2 9 1 77 7 6567
2008 Does not provide services to public 36 36 11 3 2 8 4 82 5 8114

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 32 14 5 3 13 2 74 9 7419
2017 Does not provide services to public 34 31 12 3 2 13 5 80 5 8366
2014 Provides services to public 24 33 16 6 4 13 2 68 12 6819
2014 Does not provide services to public 28 33 15 4 2 14 5 74 8 8378
2011 Provides services to public 24 35 16 7 5 11 1 68 14 7157
2011 Does not provide services to public 29 35 14 5 2 12 4 75 9 9642
2008 Provides services to public 25 36 16 9 5 8 1 67 15 6569
2008 Does not provide services to public 30 35 15 6 3 8 4 73 10 8104
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 7405
2017 Does not provide services to public 7 93 8373
2014 Provides services to public 9 91 6810
2014 Does not provide services to public 7 93 8383

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 637
2017 Does not provide services to public 37 596
2014 Provides services to public 35 604
2014 Does not provide services to public 35 543

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 637
2017 Does not provide services to public 80 596
2014 Provides services to public 78 604
2014 Does not provide services to public 82 543

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 637
2017 Does not provide services to public 6 596
2014 Provides services to public 2 604
2014 Does not provide services to public 3 543

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 637
2017 Does not provide services to public 6 596
2014 Provides services to public 5 604
2014 Does not provide services to public 5 543

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 637
2017 Does not provide services to public 4 596
2014 Provides services to public 19 604
2014 Does not provide services to public 4 543

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 637
2017 Does not provide services to public 7 596
2014 Provides services to public 10 604
2014 Does not provide services to public 9 543

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 632
2017 Does not provide services to public 25 593
2014 Provides services to public 22 604
2014 Does not provide services to public 20 540

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 632
2017 Does not provide services to public 22 593
2014 Provides services to public 19 604
2014 Does not provide services to public 18 540

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 632
2017 Does not provide services to public 16 593
2014 Provides services to public 13 604
2014 Does not provide services to public 13 540

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 632
2017 Does not provide services to public 8 593
2014 Provides services to public 7 604
2014 Does not provide services to public 4 540

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 632
2017 Does not provide services to public 28 593
2014 Provides services to public 22 604
2014 Does not provide services to public 22 540

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 632
2017 Does not provide services to public 19 593
2014 Provides services to public 20 604
2014 Does not provide services to public 17 540

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 632
2017 Does not provide services to public 3 593
2014 Provides services to public 4 604
2014 Does not provide services to public 3 540

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 632
2017 Does not provide services to public 1 593

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 632
2017 Does not provide services to public 7 593
2014 Provides services to public 8 604
2014 Does not provide services to public 7 540

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 632
2017 Does not provide services to public 16 593
2014 Provides services to public 18 604
2014 Does not provide services to public 19 540

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 632

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 632
2017 Does not provide services to public 18 593
2014 Provides services to public 20 604
2014 Does not provide services to public 18 540

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 593

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 632
2017 Does not provide services to public 22 593
2014 Provides services to public 27 604
2014 Does not provide services to public 34 540

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 635
2017 Does not provide services to public 33 597
2014 Provides services to public 32 606
2014 Does not provide services to public 25 542

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 635
2017 Does not provide services to public 14 597
2014 Provides services to public 14 606
2014 Does not provide services to public 13 542

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 635
2017 Does not provide services to public 5 597
2014 Provides services to public 3 606
2014 Does not provide services to public 3 542

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 635
2017 Does not provide services to public 16 597
2014 Provides services to public 25 606
2014 Does not provide services to public 18 542

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 635
2017 Does not provide services to public 5 597
2014 Provides services to public 4 606
2014 Does not provide services to public 4 542

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 635
2017 Does not provide services to public 3 597
2014 Provides services to public 10 606
2014 Does not provide services to public 5 542

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 635
2017 Does not provide services to public 10 597
2014 Provides services to public 9 606
2014 Does not provide services to public 9 542

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 635
2017 Does not provide services to public 9 597
2014 Provides services to public 8 606
2014 Does not provide services to public 9 542

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 635
2017 Does not provide services to public 48 597
2014 Provides services to public 44 606
2014 Does not provide services to public 51 542

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 585
2017 Does not provide services to public 5 578
2014 Provides services to public 8 542
2014 Does not provide services to public 5 515

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 585
2017 Does not provide services to public 13 578
2014 Provides services to public 10 542
2014 Does not provide services to public 12 515

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 585
2017 Does not provide services to public 4 578
2014 Provides services to public 4 542
2014 Does not provide services to public 4 515

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 585
2017 Does not provide services to public 2 578
2014 Provides services to public 3 542
2014 Does not provide services to public 3 515

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 585
2017 Does not provide services to public 4 578
2014 Provides services to public 4 542
2014 Does not provide services to public 2 515

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 585
2017 Does not provide services to public 5 578
2014 Provides services to public 7 542
2014 Does not provide services to public 5 515

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 585
2017 Does not provide services to public 15 578
2014 Provides services to public 4 542
2014 Does not provide services to public 9 515

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 585
2017 Does not provide services to public 12 578
2014 Provides services to public 12 542
2014 Does not provide services to public 12 515

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 585
2017 Does not provide services to public 10 578
2014 Provides services to public 11 542
2014 Does not provide services to public 12 515

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 585
2017 Does not provide services to public 24 578
2014 Provides services to public 23 542
2014 Does not provide services to public 24 515

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 585
2017 Does not provide services to public 11 578
2014 Provides services to public 8 542
2014 Does not provide services to public 9 515

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 585
2017 Does not provide services to public 43 578
2014 Provides services to public 42 542
2014 Does not provide services to public 45 515

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 585
2017 Does not provide services to public 2 578
2014 Provides services to public 2 542
2014 Does not provide services to public 2 515

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 585
2017 Does not provide services to public 62 578
2014 Provides services to public 63 542
2014 Does not provide services to public 67 515

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 585
2017 Does not provide services to public 1 578

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 585
2017 Does not provide services to public 14 578
2014 Provides services to public 16 542
2014 Does not provide services to public 14 515

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 92 8 636
2017 Does not provide services to public 88 12 596

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 16 19 3 4 31 9 56 11 7415
2017 Does not provide services to public 17 17 18 3 3 34 9 58 10 8384
2014 Provides services to public 14 16 21 4 4 33 9 52 13 6825
2014 Does not provide services to public 14 15 20 3 2 38 8 54 9 8389

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 30 16 4 3 12 2 74 8 7405
2017 Does not provide services to public 32 31 16 3 2 14 2 75 7 8376
2014 Provides services to public 25 30 18 4 3 17 2 68 9 6824
2014 Does not provide services to public 26 29 18 3 2 21 2 70 7 8386
2011 Provides services to public 33 36 14 4 3 9 0 76 8 7163
2011 Does not provide services to public 32 36 15 4 2 11 0 77 6 9660
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 21 19 17 25 0 2 37 43 7408
2017 Does not provide services to public 20 22 20 15 20 0 3 44 36 8371

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 26 16 14 0 2 42 31 7403
2017 Does not provide services to public 18 27 28 15 10 0 1 46 26 8377

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 23 19 12 11 1 8 54 25 7387
2017 Does not provide services to public 22 28 24 14 9 1 2 52 23 8362

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 22 20 16 16 2 3 46 33 7410
2017 Does not provide services to public 22 25 23 15 11 1 3 49 27 8373

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 19 9 3 3 1 14 82 7 7402
2017 Does not provide services to public 46 22 12 5 3 1 10 77 9 8361

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 22 12 9 0 1 56 22 7396
2017 Does not provide services to public 30 29 22 11 7 0 1 60 18 8353

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 28 22 12 7 1 3 57 20 7395
2017 Does not provide services to public 28 33 21 10 5 1 2 63 15 8351

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 28 21 12 8 1 3 57 21 7391
2017 Does not provide services to public 21 32 24 13 7 1 2 54 21 8343

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 28 17 10 6 1 3 65 16 7396
2017 Does not provide services to public 26 32 21 12 6 1 2 60 18 8345

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 29 23 14 11 1 2 51 25 7385
2017 Does not provide services to public 26 31 22 11 7 1 2 59 19 8331

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 25 15 7 5 0 2 72 12 7402
2017 Does not provide services to public 50 24 13 6 4 0 2 76 10 8367

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 13 6 4 4 1 4 85 8 7409
2017 Does not provide services to public 71 12 5 4 3 1 5 88 7 8369

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 24 9 4 3 0 3 84 7 7397
2017 Does not provide services to public 56 26 9 4 2 0 3 85 6 8370

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 18 9 5 4 1 3 82 10 7400
2017 Does not provide services to public 62 18 8 5 4 1 3 83 9 8366

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 7 3 1 1 0 33 92 3 7395
2017 Does not provide services to public 52 12 5 2 1 0 27 88 5 8361

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 21 12 6 3 1 7 78 10 7362
2017 Does not provide services to public 69 14 4 1 1 1 10 93 2 8328

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 18 11 8 9 1 5 69 19 7415
2017 Does not provide services to public 62 16 7 4 4 1 6 83 9 8370

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 32 15 5 3 0 3 76 9 7401
2017 Does not provide services to public 47 29 13 5 2 0 3 79 7 8356

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 28 38 15 8 0 0 39 24 7414
2017 Does not provide services to public 13 31 38 12 5 0 0 44 17 8388

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 24 38 17 7 0 0 24 37 7396
2017 Does not provide services to public 8 19 39 22 11 0 1 34 27 8365

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 41 15 10 7 3 0 67 17 7419
2017 Does not provide services to public 31 41 14 7 4 3 0 75 11 8376

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 36 18 16 11 2 0 53 28 7412
2017 Does not provide services to public 20 42 16 13 7 2 0 63 20 8382
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 25 75 7409
2017 Does not provide services to public 19 81 8380
2014 Provides services to public 22 78 6812
2014 Does not provide services to public 17 83 8373

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 79 21 1870
2017 Does not provide services to public 82 18 1616
2014 Provides services to public 74 26 1531
2014 Does not provide services to public 80 20 1448

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 37 7 9 5 1 0 79 14 1486
2017 Does not provide services to public 49 33 5 9 3 1 0 83 12 1318
2014 Provides services to public 42 35 8 10 5 0 0 77 15 1137
2014 Does not provide services to public 47 34 5 9 4 0 0 82 14 1154
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 22 19 14 17 2 1 26 74 7422
2017 Does not provide services to public 31 23 19 11 12 3 1 33 67 8387

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 5303
2017 Does not provide services to public 19 5390

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 5303
2017 Does not provide services to public 33 5390

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 5303
2017 Does not provide services to public 21 5390

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 5303
2017 Does not provide services to public 47 5390

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 5303
2017 Does not provide services to public 7 5390

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 5303
2017 Does not provide services to public 40 5390

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 5 49 19 9 4 13 5196
2017 Does not provide services to public 6 49 20 9 4 12 5290

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 14 17 28 2 9 34 50 5323
2017 Does not provide services to public 10 21 16 17 26 2 9 35 47 5421

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 8 11 16 53 2 7 12 76 5321
2017 Does not provide services to public 3 9 11 17 51 2 7 13 75 5424
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