2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	45	4	7	2	0	87	9	3105
2017	Health care practitioners	35	50	4	7	4	0	85	11	148
2017	Federal regulators	26	46	6	14	8	0	72	21	98
2017	Compliance, inspection and enforcement	31	45	5	12	7	0	76	19	634
2017	Communications or public affairs	34	44	6	12	4	0	78	16	241
2017	Access to information and privacy	50	45	1	2	2	0	94	4	135
2017	Security	38	47	2	8	5	0	85	13	82
2017	Science and technology	49	32	5	11	0	4	84	11	40
2017	Legal services	31	55	3	5	6	0	86	11	36
2017	Administration and operations	37	48	4	8	3	0	85	11	3210
2017	Human resources	45	46	3	5	2	0	90	6	639
2017	Financial management	44	40	6	8	2	0	84	10	432
2017	Procurement	38	48	2	12	0	0	86	12	43
2017	Real property	45	38	6	9	2	0	83	11	52
2017	Materiel management	30	58	4	8	0	0	88	8	27
2017	Information management	42	41	4	10	3	0	83	12	241
2017	Information technology	37	47	6	8	3	0	84	11	925
2017	Internal audit	43	41	3	12	1	0	84	13	70
2017	Evaluation	39	44	4	11	2	0	83	13	87
2017	Data sciences	32	43	5	15	4	0	75	19	126
2017	Policy	32	47	5	14	3	0	79	16	763
2017	Project management	36	45	4	10	4	0	81	14	740
2017	Other services to the public	38	46	3	10	3	0	84	13	1907
2017	None of the above	37	45	4	10	4	0	82	14	1820
2014	Client contact centre	37	48	4	8	2	0	85	10	2933
2014	Health care practitioners	26	52	6	13	2	0	78	16	167
2014	Federal regulators	24	48	8	15	7	0	71	21	119
2014	Compliance, inspection and enforcement	23	47	5	15	9	0	71	24	568
2014	Communications or public affairs	33	46	4	10	6	0	80	16	284
2014	Access to information and privacy	34	51	3	7	5	0	85	12	120
2014	Security	22	51	7	13	7	0	73	20	95
2014	Science and technology	24	44	14	11	8	0	67	19	49
2014	Legal services	49	37	3	9	2	0	86	10	58
2014	Administration and operations	34	48	5	10	3	0	82	13	3460
2014	Human resources	37	45	6	9	4	0	82	12	668
2014	Financial management	43	40	5	9	3	0	83	12	451
2014	Procurement	36	62	2	0	0	0	98	0	39
2014	Real property	37	42	6	13	2	0	79	15	54
2014	Materiel management	28	50	7	11	4	0	78	15	29
2014	Information management	35	47	4	10	5	0	82	14	285
2014	Information technology	32	49	5	11	3	0	81	14	1157
2014	Internal audit	32	53	1	9	4	0	86	13	66
2014	Evaluation	29	55	2	10	3	0	84	14	124
2014	Other services to the public	31	49	5	10	4	0	81	14	2203
2014	None of the above	27	49	6	13	5	0	76	18	2174

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	77	18	2	1	1	0	0	96	2	3096
2017	Health care practitioners	79	16	2	0	1	0	2	97	1	147
2017	Federal regulators	71	24	3	2	0	0	0	95	2	98
2017	Compliance, inspection and enforcement	72	20	3	3	1	1	2	93	4	635
2017	Communications or public affairs	67	24	4	2	1	0	1	92	4	240
2017	Access to information and privacy	73	18	4	3	1	1	1	93	3	134
2017	Security	60	28	5	5	1	0	1	89	6	81
2017	Science and technology	57	16	11	9	0	2	4	78	10	40
2017	Legal services	70	16	3	8	3	0	0	86	11	36
2017	Administration and operations	73	21	3	2	1	0	1	95	2	3209
2017	Human resources	70	25	3	1	1	0	0	95	2	637
2017	Financial management	67	26	3	3	0	0	0	94	3	432
2017	Procurement	68	21	4	7	0	0	0	89	7	43
2017	Real property	69	28	0	0	2	0	0	98	2	51
2017	Materiel management	82	18	0	0	0	0	0	100	0	27
2017	Information management	69	24	1	4	2	0	0	94	5	240
2017	Information technology	66	22	5	3	1	1	1	90	5	924
2017	Internal audit	73	24	3	0	0	0	0	97	0	70
2017	Evaluation	66	24	4	4	0	1	1	93	4	87
2017	Data sciences	71	20	4	5	0	0	1	92	5	126
2017	Policy	74	18	4	2	1	1	0	93	3	760
2017	Project management	67	24	4	3	1	1	1	93	3	736
2017	Other services to the public	78	16	2	1	1	0	1	95	2	1905
2017	None of the above	72	20	3	2	1	1	1	93	3	1816
2014	Client contact centre	72	23	2	2	1	0	0	95	3	2932
2014	Health care practitioners	74	14	4	2	0	1	5	94	2	167
2014	Federal regulators	66	23	5	4	2	0	0	89	6	119
2014	Compliance, inspection and enforcement	69	22	4	3	1	0	1	92	4	568
2014	Communications or public affairs	68	24	4	3	1	0	0	92	4	285
2014	Access to information and privacy	69	21	5	4	1	0	0	90	5	120
2014	Security	56	31	5	3	2	0	2	89	6	95
2014	Science and technology	50	34	2	6	6	2	0	86	12	49
2014	Legal services	71	19	7	3	0	0	0	90	3	58
2014	Administration and operations	70	23	3	2	1	0	1	93	3	3460
2014	Human resources	67	25	3	2	2	0	0	93	4	668
2014	Financial management	66	26	2	3	1	0	1	93	5	451
2014	Procurement	68	22	5	3	3	0	0	90	5	39
2014	Real property	67	22	6	5	0	0	0	89	5	54
2014	Materiel management	70	26	4	0	0	0	0	96	0	29
2014	Information management	63	23	5	3	2	1	2	89	6	285
2014	Information technology	62	25	6	4	2	1	1	88	6	1156
2014	Internal audit	65	26	3	4	1	0	0	91	6	65
2014	Evaluation	71	22	3	2	1	0	2	94	2	124
2014	Other services to the public	73	19	3	2	1	0	1	94	3	2202
2014	None of the above	66	23	5	3	2	1	1	90	4	2173

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	74	16	4	3	2	0	1	91	5	3102
2017	Health care practitioners	83	11	1	1	0	1	3	98	1	148
2017	Federal regulators	78	13	3	2	1	0	3	94	3	95
2017	Compliance, inspection and enforcement	70	18	5	4	1	0	2	90	5	634
2017	Communications or public affairs	61	19	6	8	5	0	1	81	13	242
2017	Access to information and privacy	70	19	3	4	3	0	1	90	7	135
2017	Security	50	25	11	12	1	0	1	76	13	81
2017	Science and technology	44	16	11	15	9	0	4	63	25	40
2017	Legal services	68	19	0	5	8	0	0	87	13	36
2017	Administration and operations	69	19	4	5	1	0	1	89	6	3211
2017	Human resources	56	24	8	8	3	0	1	81	11	637
2017	Financial management	53	21	9	12	3	0	1	75	16	432
2017	Procurement	55	27	7	7	4	0	0	82	11	43
2017	Real property	62	24	7	6	0	0	0	87	6	52
2017	Materiel management	59	18	4	15	0	0	4	81	15	27
2017	Information management	65	21	2	6	4	0	1	88	10	241
2017	Information technology	60	20	7	8	5	0	1	81	13	921
2017	Internal audit	71	17	3	9	0	0	0	88	9	70
2017	Evaluation	63	18	7	3	7	0	3	82	11	87
2017	Data sciences	57	25	4	8	5	0	1	83	13	126
2017	Policy	65	17	4	7	6	0	0	83	13	763
2017	Project management	58	22	5	10	4	0	1	81	14	739
2017	Other services to the public	79	13	4	2	2	0	1	93	4	1905
2017	None of the above	70	17	4	4	3	0	2	89	7	1819
2014	Client contact centre	70	18	4	4	3	0	1	89	7	2930
2014	Health care practitioners	79	7	4	3	0	0	7	92	3	166
2014	Federal regulators	70	17	6	4	3	0	0	87	7	119
2014	Compliance, inspection and enforcement	66	21	6	3	2	0	2	89	5	568
2014	Communications or public affairs	59	21	5	10	5	0	1	80	15	285
2014	Access to information and privacy	68	17	6	8	2	0	0	85	10	120
2014	Security	49	21	11	12	6	0	1	71	18	95
2014	Science and technology	38	18	20	8	16	0	0	56	24	49
2014	Legal services	65	19	4	10	2	0	0	84	11	58
2014	Administration and operations	63	21	6	6	3	0	2	85	9	3457
2014	Human resources	56	22	7	9	4	0	2	80	13	667
2014	Financial management	53	25	7	8	5	0	2	79	13	450
2014	Procurement	61	23	12	2	3	0	0	83	5	39
2014	Real property	65	13	9	11	2	0	0	78	13	54
2014	Materiel management	77	15	4	3	0	0	0	93	3	29
2014	Information management	57	24	7	6	5	0	2	83	11	285
2014	Information technology	53	23	7	10	6	0	1	76	16	1156
2014	Internal audit	66	20	6	6	1	0	0	86	8	66
2014	Evaluation	63	20	4	8	3	1	1	85	11	124
2014	Other services to the public	74	15	3	3	2	0	2	91	5	2201
2014	None of the above	63	21	5	5	4	0	1	85	10	2172

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	37	7	11	6	0	0	76	17	3104
2017	Health care practitioners	29	28	3	22	18	0	0	57	40	148
2017	Federal regulators	37	31	7	12	14	0	0	67	25	98
2017	Compliance, inspection and enforcement	32	33	9	13	13	0	0	65	26	635
2017	Communications or public affairs	38	39	6	10	6	0	0	78	17	242
2017	Access to information and privacy	47	36	8	6	3	1	0	83	9	135
2017	Security	34	37	9	12	9	0	0	71	20	82
2017	Science and technology	42	36	5	5	9	0	4	81	14	40
2017	Legal services	40	32	8	14	5	0	0	72	19	36
2017	Administration and operations	38	37	7	12	7	0	0	75	18	3212
2017	Human resources	45	33	6	9	6	0	0	78	15	639
2017	Financial management	44	32	7	10	6	0	0	77	16	431
2017	Procurement	47	33	5	11	4	0	0	80	16	43
2017	Real property	49	38	6	2	6	0	0	87	8	52
2017	Materiel management	49	40	7	4	0	0	0	89	4	27
2017	Information management	44	32	9	11	4	0	0	77	14	241
2017	Information technology	43	34	8	8	6	0	0	78	15	925
2017	Internal audit	43	32	7	7	10	0	1	76	17	70
2017	Evaluation	29	36	15	14	5	1	0	66	19	87
2017	Data sciences	41	35	5	13	5	0	0	77	19	125
2017	Policy	36	35	8	13	8	0	0	72	21	763
2017	Project management	33	35	9	13	10	0	0	68	24	737
2017	Other services to the public	38	34	6	13	9	0	0	72	22	1905
2017	None of the above	38	33	7	13	9	0	0	71	22	1818
2014	Client contact centre	34	37	9	13	7	0	0	71	20	2932
2014	Health care practitioners	29	37	5	19	11	0	0	66	30	167
2014	Federal regulators	40	35	9	7	10	0	0	75	16	119
2014	Compliance, inspection and enforcement	32	33	6	18	11	0	0	65	28	568
2014	Communications or public affairs	41	38	8	9	4	0	0	79	13	285
2014	Access to information and privacy	43	33	7	9	7	0	1	77	16	120
2014	Security	31	41	13	6	8	0	0	73	14	95
2014	Science and technology	25	36	8	21	10	0	0	61	31	49
2014	Legal services	47	26	2	18	8	0	0	73	26	58
2014	Administration and operations	36	36	7	12	8	0	0	73	20	3459
2014	Human resources	39	34	6	11	9	0	0	73	20	667
2014	Financial management	45	37	7	6	4	0	0	82	10	451
2014	Procurement	36	36	2	13	13	0	0	72	26	39
2014	Real property	50	39	2	7	2	0	0	89	9	54
2014	Materiel management	36	32	7	22	3	0	0	68	25	29
2014	Information management	40	36	6	11	6	0	0	76	18	284
2014	Information technology	40	37	8	10	6	0	0	77	15	1156
2014	Internal audit	46	36	3	9	6	0	0	81	16	66
2014	Evaluation	34	47	7	9	4	0	0	80	13	124
2014	Other services to the public	34	35	8	13	10	0	0	68	23	2200
2014	None of the above	34	36	8	12	9	0	0	70	21	2171

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	44	9	12	4	0	0	74	17	3101
2017	Health care practitioners	29	36	9	19	7	0	0	65	26	148
2017	Federal regulators	10	54	8	20	9	0	0	64	28	97
2017	Compliance, inspection and enforcement	21	39	11	19	10	0	0	60	29	635
2017	Communications or public affairs	32	36	12	12	8	0	1	68	20	242
2017	Access to information and privacy	39	39	12	7	2	0	1	79	9	133
2017	Security	26	37	19	13	5	0	0	63	18	82
2017	Science and technology	42	32	7	11	5	0	4	77	16	40
2017	Legal services	25	47	14	11	3	0	0	72	14	36
2017	Administration and operations	25	44	11	15	6	0	0	69	20	3211
2017	Human resources	34	42	11	9	4	0	1	76	13	637
2017	Financial management	36	42	8	10	4	0	0	78	14	431
2017	Procurement	33	34	7	17	9	0	0	67	27	43
2017	Real property	40	40	13	6	2	0	0	80	7	52
2017	Materiel management	38	37	14	7	4	0	0	75	11	27
2017	Information management	33	36	12	14	4	0	0	69	19	241
2017	Information technology	31	38	13	12	6	0	0	69	18	925
2017	Internal audit	31	46	8	10	4	0	0	77	15	70
2017	Evaluation	26	51	12	6	3	0	2	79	9	87
2017	Data sciences	28	48	9	10	4	1	1	77	14	126
2017	Policy	22	43	16	13	5	0	0	66	18	764
2017	Project management	26	41	12	14	7	0	0	67	21	739
2017	Other services to the public	26	43	9	15	8	0	0	69	23	1904
2017	None of the above	27	40	11	14	8	0	0	67	22	1816
2014	Client contact centre	28	44	10	13	5	0	0	72	18	2931
2014	Health care practitioners	22	45	12	18	2	0	1	67	21	167
2014	Federal regulators	18	38	12	21	11	0	1	56	32	119
2014	Compliance, inspection and enforcement	19	38	13	20	10	0	0	57	29	567
2014	Communications or public affairs	23	42	11	16	7	1	0	66	23	285
2014	Access to information and privacy	31	34	15	11	8	1	1	65	19	120
2014	Security	24	33	18	15	9	0	0	57	25	95
2014	Science and technology	18	38	10	18	16	0	0	56	34	49
2014	Legal services	36	42	15	5	2	0	0	78	7	58
2014	Administration and operations	23	41	13	16	6	0	0	64	22	3459
2014	Human resources	25	37	12	18	8	0	0	63	26	667
2014	Financial management	28	42	10	11	8	0	0	70	20	451
2014	Procurement	28	41	5	14	10	0	2	70	24	39
2014	Real property	22	42	11	19	6	0	0	65	24	54
2014	Materiel management	17	28	24	24	7	0	0	45	32	29
2014	Information management	25	39	13	13	10	0	0	64	22	285
2014	Information technology	19	37	16	17	10	0	0	56	27	1157
2014	Internal audit	27	45	12	11	5	0	0	73	15	66
2014	Evaluation	22	44	15	11	6	0	2	67	18	124
2014	Other services to the public	24	42	10	15	8	0	0	66	24	2201
2014	None of the above	21	42	13	13	9	0	1	64	22	2171

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	40	16	8	5	0	71	13	3102
2017	Health care practitioners	49	38	7	3	4	0	87	7	148
2017	Federal regulators	57	28	7	5	3	0	85	8	98
2017	Compliance, inspection and enforcement	35	38	12	9	6	0	74	15	634
2017	Communications or public affairs	42	43	8	4	4	0	84	8	242
2017	Access to information and privacy	36	39	15	8	2	0	75	10	134
2017	Security	33	40	15	7	5	0	73	12	81
2017	Science and technology	41	37	11	2	5	4	81	7	39
2017	Legal services	37	38	5	16	3	0	75	19	36
2017	Administration and operations	32	39	15	9	5	0	72	14	3208
2017	Human resources	41	39	11	6	4	0	80	9	638
2017	Financial management	35	44	11	6	3	0	79	10	430
2017	Procurement	26	48	12	7	7	0	74	14	43
2017	Real property	54	29	9	8	0	0	83	8	52
2017	Materiel management	45	33	7	7	8	0	78	15	27
2017	Information management	33	39	14	8	5	0	72	14	240
2017	Information technology	41	40	10	6	3	0	82	9	925
2017	Internal audit	45	40	6	7	1	0	86	9	70
2017	Evaluation	48	34	8	9	1	0	82	10	87
2017	Data sciences	42	42	10	4	1	0	85	5	126
2017	Policy	42	40	9	7	3	0	81	10	763
2017	Project management	35	40	11	9	5	0	75	14	739
2017	Other services to the public	33	36	16	8	6	0	69	14	1903
2017	None of the above	37	36	14	8	5	0	74	12	1817
2014	Client contact centre	29	39	17	9	6	0	68	15	2935
2014	Health care practitioners	37	42	12	6	3	0	79	9	167
2014	Federal regulators	45	32	12	9	2	0	77	11	119
2014	Compliance, inspection and enforcement	35	40	11	8	6	0	75	14	569
2014	Communications or public affairs	37	39	9	8	6	0	76	14	285
2014	Access to information and privacy	30	41	15	8	5	1	72	13	120
2014	Security	40	30	14	12	5	0	69	17	95
2014	Science and technology	37	38	13	8	4	0	75	12	49
2014	Legal services	39	39	8	8	5	0	78	13	58
2014	Administration and operations	27	42	14	10	7	0	69	17	3462
2014	Human resources	35	40	12	8	5	0	75	13	668
2014	Financial management	37	43	11	6	2	0	81	8	451
2014	Procurement	33	34	12	14	6	0	67	21	39
2014	Real property	41	43	9	2	6	0	83	7	54
2014	Materiel management	26	35	14	13	12	0	61	25	29
2014	Information management	34	36	13	12	5	0	70	16	285
2014	Information technology	33	43	12	7	4	0	77	11	1157
2014	Internal audit	25	46	13	10	7	0	71	16	66
2014	Evaluation	35	45	11	6	4	0	80	10	124
2014	Other services to the public	30	38	16	9	7	0	68	16	2203
2014	None of the above	32	39	14	9	6	0	71	16	2174

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	38	11	7	4	0	78	11	3097
2017	Health care practitioners	59	32	4	4	1	0	91	5	148
2017	Federal regulators	63	24	4	7	1	0	88	8	98
2017	Compliance, inspection and enforcement	42	39	8	6	4	0	82	10	635
2017	Communications or public affairs	51	34	5	7	2	0	86	9	242
2017	Access to information and privacy	44	38	9	6	3	0	82	9	134
2017	Security	35	41	12	9	4	0	76	12	82
2017	Science and technology	53	31	7	2	2	4	88	5	40
2017	Legal services	40	41	11	5	3	0	81	8	36
2017	Administration and operations	40	38	10	8	4	0	79	12	3210
2017	Human resources	47	38	6	5	4	0	86	9	637
2017	Financial management	42	39	10	6	3	0	81	9	429
2017	Procurement	35	44	7	9	5	0	79	14	43
2017	Real property	58	29	9	4	0	0	87	4	52
2017	Materiel management	52	26	14	8	0	0	78	8	27
2017	Information management	39	40	9	8	4	0	79	12	241
2017	Information technology	46	40	6	6	2	0	86	8	923
2017	Internal audit	56	37	3	5	0	0	92	5	70
2017	Evaluation	56	30	7	7	1	0	86	8	87
2017	Data sciences	47	44	2	3	4	0	91	7	126
2017	Policy	47	39	7	5	3	0	86	7	763
2017	Project management	39	41	9	6	5	0	80	11	738
2017	Other services to the public	42	37	9	8	5	0	79	13	1905
2017	None of the above	43	36	10	6	4	0	79	10	1813
2014	Client contact centre	38	38	11	8	5	0	76	13	2933
2014	Health care practitioners	54	35	6	3	1	0	89	5	167
2014	Federal regulators	47	33	11	7	2	0	80	9	119
2014	Compliance, inspection and enforcement	42	41	8	6	4	0	83	10	567
2014	Communications or public affairs	46	36	5	9	4	0	82	13	285
2014	Access to information and privacy	41	38	12	5	4	1	80	9	120
2014	Security	36	38	11	9	6	0	73	16	95
2014	Science and technology	45	39	8	2	6	0	84	8	49
2014	Legal services	52	36	2	8	2	0	88	10	58
2014	Administration and operations	34	41	10	8	6	0	76	14	3458
2014	Human resources	41	39	9	7	3	0	81	10	669
2014	Financial management	42	43	7	4	3	0	86	8	451
2014	Procurement	41	38	5	11	6	0	79	16	39
2014	Real property	50	41	0	6	4	0	91	9	54
2014	Materiel management	37	42	3	7	12	0	78	18	29
2014	Information management	42	35	8	11	5	0	76	16	285
2014	Information technology	40	41	8	7	4	0	81	11	1156
2014	Internal audit	38	45	9	5	3	0	83	8	66
2014	Evaluation	46	42	7	2	2	0	88	5	124
2014	Other services to the public	38	38	10	8	6	0	77	13	2200
2014	None of the above	37	39	11	8	5	0	76	13	2170

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	38	8	7	3	0	0	81	11	3098
2017	Health care practitioners	35	37	8	14	5	0	0	72	20	148
2017	Federal regulators	46	31	10	7	5	0	0	77	12	97
2017	Compliance, inspection and enforcement	43	33	9	9	5	0	0	77	14	634
2017	Communications or public affairs	42	37	13	5	3	0	0	80	7	241
2017	Access to information and privacy	52	40	3	4	0	1	0	93	4	134
2017	Security	37	52	6	2	3	0	0	88	6	82
2017	Science and technology	47	37	9	0	2	0	4	88	2	40
2017	Legal services	38	45	11	3	3	0	0	83	6	36
2017	Administration and operations	42	40	8	7	3	0	0	82	10	3202
2017	Human resources	54	35	6	4	1	0	0	89	5	638
2017	Financial management	49	37	7	5	3	0	0	86	8	428
2017	Procurement	46	44	7	3	0	0	0	91	3	43
2017	Real property	61	37	2	0	0	0	0	98	0	52
2017	Materiel management	63	26	4	4	4	0	0	89	8	27
2017	Information management	49	33	10	6	0	0	1	84	6	240
2017	Information technology	49	36	9	3	2	0	0	86	6	925
2017	Internal audit	47	35	7	9	1	1	0	83	10	70
2017	Evaluation	43	40	9	5	1	0	1	84	7	87
2017	Data sciences	46	41	5	6	2	0	1	87	8	125
2017	Policy	44	37	7	9	2	0	0	82	11	762
2017	Project management	44	36	9	9	3	0	0	80	11	735
2017	Other services to the public	41	37	9	9	5	0	0	77	13	1902
2017	None of the above	42	37	9	8	3	0	0	80	11	1813
2014	Client contact centre	34	42	10	10	4	0	0	76	14	2933
2014	Health care practitioners	41	36	6	13	3	1	0	78	17	166
2014	Federal regulators	34	39	10	10	5	2	0	74	15	119
2014	Compliance, inspection and enforcement	33	41	10	10	5	0	0	74	15	568
2014	Communications or public affairs	44	37	10	7	2	0	0	81	9	285
2014	Access to information and privacy	40	35	13	10	2	1	1	75	11	120
2014	Security	43	38	9	7	3	0	0	81	11	95
2014	Science and technology	25	51	8	10	6	0	0	75	16	48
2014	Legal services	43	39	10	5	4	0	0	81	9	58
2014	Administration and operations	37	41	10	8	4	0	0	78	12	3459
2014	Human resources	43	37	10	6	4	0	0	80	10	668
2014	Financial management	42	43	7	5	2	0	0	85	7	451
2014	Procurement	46	41	7	6	0	0	0	87	6	39
2014	Real property	52	40	4	4	0	0	0	92	4	54
2014	Materiel management	37	45	7	12	0	0	0	81	12	29
2014	Information management	45	32	12	7	3	1	0	78	10	285
2014	Information technology	42	40	10	6	2	0	0	82	8	1154
2014	Internal audit	34	40	13	7	5	1	0	74	13	66
2014	Evaluation	42	37	7	11	2	0	1	80	13	124
2014	Other services to the public	34	37	11	12	5	0	0	71	17	2197
2014	None of the above	36	39	11	9	5	0	0	75	14	2170

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	35	12	9	6	0	1	73	14	3101
2017	Health care practitioners	40	34	9	10	7	0	0	74	17	148
2017	Federal regulators	49	32	9	7	3	0	0	81	10	98
2017	Compliance, inspection and enforcement	39	35	10	9	7	0	0	74	16	635
2017	Communications or public affairs	45	33	7	10	4	0	0	78	14	242
2017	Access to information and privacy	51	35	10	2	1	1	0	87	3	134
2017	Security	40	29	17	5	7	0	2	71	12	82
2017	Science and technology	44	31	7	9	5	0	4	78	15	40
2017	Legal services	35	35	14	11	6	0	0	70	17	36
2017	Administration and operations	39	33	11	9	6	0	1	73	15	3210
2017	Human resources	49	34	8	5	4	0	1	83	9	637
2017	Financial management	45	33	8	7	5	0	1	79	12	430
2017	Procurement	41	36	12	12	0	0	0	77	12	43
2017	Real property	61	28	6	4	0	0	2	90	4	52
2017	Materiel management	56	29	8	8	0	0	0	84	8	27
2017	Information management	50	30	9	5	3	1	1	82	9	240
2017	Information technology	53	30	8	5	3	0	1	84	8	922
2017	Internal audit	43	36	6	8	6	0	1	80	14	70
2017	Evaluation	41	40	11	7	1	0	0	81	8	87
2017	Data sciences	50	34	8	2	4	0	1	85	7	126
2017	Policy	40	37	9	9	6	0	0	77	15	762
2017	Project management	43	32	8	8	8	0	0	75	16	739
2017	Other services to the public	37	33	11	10	8	0	0	71	18	1903
2017	None of the above	38	34	11	9	8	0	1	73	17	1814
2014	Client contact centre	29	35	15	11	8	0	2	65	19	2932
2014	Health care practitioners	34	34	8	14	10	0	0	68	24	167
2014	Federal regulators	26	34	18	11	11	0	0	60	22	119
2014	Compliance, inspection and enforcement	28	35	12	12	12	0	1	64	24	569
2014	Communications or public affairs	35	32	15	12	5	0	1	68	17	285
2014	Access to information and privacy	34	30	15	8	10	1	2	66	18	119
2014	Security	37	29	15	15	4	0	0	66	19	95
2014	Science and technology	40	30	10	6	14	0	0	70	20	49
2014	Legal services	51	30	9	7	2	0	0	82	9	58
2014	Administration and operations	34	35	13	11	7	0	1	69	18	3459
2014	Human resources	37	35	12	9	6	0	1	72	15	669
2014	Financial management	44	34	11	3	6	0	2	80	9	451
2014	Procurement	48	31	10	6	6	0	0	79	11	39
2014	Real property	46	43	4	6	2	0	0	89	7	54
2014	Materiel management	33	32	6	11	11	0	6	70	24	29
2014	Information management	40	33	10	8	7	1	2	74	15	284
2014	Information technology	40	36	12	7	4	0	1	76	11	1156
2014	Internal audit	25	43	13	13	6	0	0	68	19	66
2014	Evaluation	34	35	11	9	8	1	1	71	17	124
2014	Other services to the public	29	33	15	12	10	1	1	63	22	2200
2014	None of the above	33	34	14	10	8	1	1	68	18	2171

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	25	7	8	8	1	6	75	17	3096
2017	Health care practitioners	26	17	11	8	18	3	16	54	33	148
2017	Federal regulators	34	26	9	14	7	1	9	67	23	97
2017	Compliance, inspection and enforcement	34	26	10	9	12	1	7	66	23	635
2017	Communications or public affairs	43	22	8	9	7	2	9	73	18	242
2017	Access to information and privacy	40	26	10	7	2	4	11	77	10	134
2017	Security	41	24	16	4	11	1	4	69	15	82
2017	Science and technology	37	14	8	9	12	2	17	63	27	39
2017	Legal services	27	30	5	16	8	0	13	66	28	36
2017	Administration and operations	37	23	11	8	9	1	10	68	20	3207
2017	Human resources	36	24	13	8	5	2	11	70	16	637
2017	Financial management	37	21	13	7	7	2	13	68	16	430
2017	Procurement	37	11	14	7	10	2	19	61	21	43
2017	Real property	43	28	10	6	4	0	9	78	10	52
2017	Materiel management	30	22	11	14	8	4	11	61	26	27
2017	Information management	37	16	14	8	6	3	16	65	17	241
2017	Information technology	42	21	9	5	8	2	13	74	15	924
2017	Internal audit	43	13	13	10	9	1	11	63	22	70
2017	Evaluation	29	23	20	8	6	2	12	61	16	87
2017	Data sciences	25	20	14	11	6	8	17	59	22	126
2017	Policy	26	23	12	14	12	3	11	57	30	763
2017	Project management	33	23	11	11	9	2	11	64	24	740
2017	Other services to the public	40	21	9	9	11	2	9	68	22	1906
2017	None of the above	34	21	12	8	11	2	13	64	22	1811
2014	Client contact centre	41	26	8	9	9	1	5	72	20	2933
2014	Health care practitioners	25	16	12	13	18	2	15	50	36	167
2014	Federal regulators	35	20	13	8	15	1	7	60	26	119
2014	Compliance, inspection and enforcement	30	26	8	10	15	1	9	63	28	569
2014	Communications or public affairs	33	31	9	11	7	1	8	70	20	285
2014	Access to information and privacy	38	18	13	8	9	4	10	65	20	119
2014	Security	29	21	15	11	13	4	8	57	27	95
2014	Science and technology	45	20	8	4	6	2	14	78	12	48
2014	Legal services	38	17	7	8	15	0	15	65	27	58
2014	Administration and operations	32	24	10	11	12	1	9	62	26	3459
2014	Human resources	31	19	12	13	14	1	9	56	30	669
2014	Financial management	37	26	9	8	9	2	9	71	19	451
2014	Procurement	28	22	15	5	8	0	22	64	17	39
2014	Real property	35	28	13	9	11	0	4	65	21	54
2014	Materiel management	26	4	24	11	22	4	10	35	38	29
2014	Information management	29	19	15	10	11	2	14	56	26	284
2014	Information technology	35	23	11	8	10	2	12	67	21	1157
2014	Internal audit	34	30	6	9	11	3	6	71	22	66
2014	Evaluation	32	22	11	11	8	4	12	64	23	124
2014	Other services to the public	33	21	10	10	17	2	7	60	29	2200
2014	None of the above	25	23	11	11	15	2	13	56	31	2172

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	45	12	7	4	0	0	77	11	3101
2017	Health care practitioners	25	53	8	9	5	0	0	78	14	147
2017	Federal regulators	47	38	5	9	1	0	0	85	10	98
2017	Compliance, inspection and enforcement	27	43	12	10	8	0	0	70	18	635
2017	Communications or public affairs	30	51	7	9	4	0	0	80	12	242
2017	Access to information and privacy	35	45	9	5	5	0	0	80	10	135
2017	Security	24	52	12	6	4	1	0	78	10	82
2017	Science and technology	35	41	12	7	2	0	4	78	10	40
2017	Legal services	34	44	5	13	3	0	0	78	16	36
2017	Administration and operations	31	45	12	7	4	0	0	76	12	3215
2017	Human resources	37	42	10	6	4	0	0	80	10	638
2017	Financial management	27	48	13	8	5	0	0	74	13	432
2017	Procurement	36	32	25	2	4	0	0	68	7	43
2017	Real property	35	50	13	0	2	0	0	85	2	52
2017	Materiel management	48	33	4	8	8	0	0	81	16	27
2017	Information management	28	44	16	7	5	0	0	72	12	241
2017	Information technology	34	43	12	6	5	0	0	77	11	925
2017	Internal audit	37	50	9	4	0	0	0	87	4	70
2017	Evaluation	44	32	13	9	2	0	0	76	12	87
2017	Data sciences	41	42	8	6	2	0	0	83	9	126
2017	Policy	37	43	9	7	4	0	0	80	11	764
2017	Project management	30	43	11	9	6	0	0	74	15	738
2017	Other services to the public	32	43	12	8	5	0	0	75	13	1903
2017	None of the above	33	42	11	8	6	0	0	75	14	1815
2014	Client contact centre	28	47	13	8	5	0	0	75	12	2932
2014	Health care practitioners	25	47	15	10	4	0	0	72	14	167
2014	Federal regulators	29	41	14	7	8	0	0	71	16	119
2014	Compliance, inspection and enforcement	24	48	11	9	7	0	0	72	16	569
2014	Communications or public affairs	24	48	11	11	6	0	0	72	18	285
2014	Access to information and privacy	31	42	18	5	3	0	1	74	7	120
2014	Security	23	41	21	9	4	0	1	65	14	95
2014	Science and technology	19	49	10	12	10	0	0	68	22	49
2014	Legal services	40	35	9	15	2	0	0	75	17	58
2014	Administration and operations	24	47	13	9	6	0	0	71	15	3461
2014	Human resources	30	44	13	8	6	0	0	74	14	669
2014	Financial management	30	47	11	8	4	0	0	77	12	451
2014	Procurement	23	49	9	8	11	0	0	72	19	39
2014	Real property	26	50	13	4	7	0	0	76	11	54
2014	Materiel management	23	46	14	7	11	0	0	68	18	29
2014	Information management	32	37	12	11	8	0	0	69	19	285
2014	Information technology	25	45	14	10	6	0	0	70	16	1156
2014	Internal audit	22	51	13	11	3	0	0	73	14	65
2014	Evaluation	27	52	8	9	4	0	0	79	13	124
2014	Other services to the public	27	44	13	9	6	0	0	71	15	2202
2014	None of the above	26	43	14	10	7	0	0	69	17	2173

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	36	17	14	9	1	0	59	23	3102
2017	Health care practitioners	12	32	18	20	16	1	0	45	36	148
2017	Federal regulators	31	33	13	13	9	1	0	65	22	98
2017	Compliance, inspection and enforcement	21	32	19	17	12	0	0	52	29	635
2017	Communications or public affairs	33	39	10	13	6	0	0	72	18	242
2017	Access to information and privacy	31	35	21	8	4	0	0	67	12	133
2017	Security	17	40	27	12	2	1	0	58	15	82
2017	Science and technology	26	39	17	7	7	0	4	67	15	40
2017	Legal services	27	40	8	19	5	0	0	67	25	36
2017	Administration and operations	24	36	16	13	10	0	0	61	23	3213
2017	Human resources	33	36	15	11	5	0	0	69	16	637
2017	Financial management	29	39	17	9	6	0	0	67	15	432
2017	Procurement	18	36	25	7	12	2	0	55	19	43
2017	Real property	36	38	17	4	6	0	0	74	9	52
2017	Materiel management	34	36	11	11	8	0	0	70	19	27
2017	Information management	28	36	15	14	5	0	0	64	20	241
2017	Information technology	28	39	15	11	7	0	0	67	18	925
2017	Internal audit	31	44	7	10	9	0	0	74	19	70
2017	Evaluation	29	39	11	15	6	0	0	68	21	87
2017	Data sciences	45	30	11	6	6	1	0	76	12	126
2017	Policy	36	39	11	8	6	0	0	75	14	762
2017	Project management	29	38	13	12	7	0	0	67	19	738
2017	Other services to the public	20	33	18	16	13	0	0	53	29	1903
2017	None of the above	24	34	17	14	11	0	0	58	25	1816
2014	Client contact centre	17	33	21	17	11	0	0	51	28	2933
2014	Health care practitioners	11	35	21	22	11	0	0	46	33	167
2014	Federal regulators	17	40	16	18	9	0	0	57	27	119
2014	Compliance, inspection and enforcement	15	33	21	17	13	0	0	48	30	569
2014	Communications or public affairs	27	36	13	17	7	0	0	63	24	285
2014	Access to information and privacy	28	31	22	11	7	0	2	60	18	120
2014	Security	15	37	17	19	11	0	0	52	31	95
2014	Science and technology	18	29	24	16	12	0	0	48	28	49
2014	Legal services	36	44	7	14	0	0	0	80	14	58
2014	Administration and operations	20	36	18	15	11	0	0	56	26	3461
2014	Human resources	22	36	17	15	9	0	0	59	24	668
2014	Financial management	27	38	18	9	7	0	0	66	16	450
2014	Procurement	26	44	10	10	11	0	0	69	21	39
2014	Real property	22	33	22	13	10	0	0	55	22	54
2014	Materiel management	16	38	11	17	15	0	3	56	33	29
2014	Information management	28	31	15	15	10	0	0	59	25	285
2014	Information technology	23	37	18	12	9	0	0	61	21	1156
2014	Internal audit	12	43	20	17	7	1	0	55	24	66
2014	Evaluation	20	38	15	15	11	0	2	58	26	124
2014	Other services to the public	15	31	18	19	16	0	0	46	35	2203
2014	None of the above	19	37	18	13	12	0	0	56	26	2171

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	44	10	6	3	0	82	8	3100
2017	Health care practitioners	32	44	7	12	4	0	77	16	148
2017	Federal regulators	30	48	12	6	3	1	80	9	97
2017	Compliance, inspection and enforcement	29	43	12	11	5	0	72	16	634
2017	Communications or public affairs	30	40	11	14	5	0	70	18	241
2017	Access to information and privacy	48	37	3	10	1	0	85	11	135
2017	Security	23	51	12	10	2	2	75	12	82
2017	Science and technology	30	41	16	7	2	4	74	10	40
2017	Legal services	38	37	17	6	3	0	75	9	36
2017	Administration and operations	31	45	12	9	4	0	76	12	3211
2017	Human resources	35	44	9	7	5	0	78	12	638
2017	Financial management	27	48	11	9	4	0	75	14	432
2017	Procurement	25	50	9	11	4	0	75	16	43
2017	Real property	32	38	19	9	2	0	70	11	52
2017	Materiel management	45	26	7	14	8	0	71	22	27
2017	Information management	29	41	11	15	3	0	71	19	240
2017	Information technology	30	44	13	9	4	0	74	13	923
2017	Internal audit	39	46	7	6	3	0	85	8	70
2017	Evaluation	50	31	10	7	1	0	81	9	87
2017	Data sciences	32	44	13	7	4	0	76	11	126
2017	Policy	27	47	10	11	4	0	74	16	763
2017	Project management	27	41	11	14	7	0	67	21	738
2017	Other services to the public	36	43	10	8	3	0	79	11	1906
2017	None of the above	33	40	12	9	5	0	74	14	1815

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	42	9	4	2	0	0	84	7	3097
2017	Health care practitioners	42	39	8	6	4	0	0	81	10	147
2017	Federal regulators	42	46	7	4	2	0	0	88	6	97
2017	Compliance, inspection and enforcement	36	44	10	4	6	0	0	80	10	635
2017	Communications or public affairs	38	42	8	8	3	0	0	81	11	241
2017	Access to information and privacy	57	30	7	3	1	2	0	89	4	135
2017	Security	35	44	12	6	1	1	1	80	7	82
2017	Science and technology	36	56	2	0	2	0	4	95	2	40
2017	Legal services	42	47	9	0	3	0	0	88	3	35
2017	Administration and operations	41	42	10	4	2	0	0	84	6	3206
2017	Human resources	49	37	8	4	2	0	0	86	6	637
2017	Financial management	35	50	8	4	2	0	0	85	6	431
2017	Procurement	39	41	9	11	0	0	0	80	11	43
2017	Real property	39	49	8	4	0	0	0	89	4	52
2017	Materiel management	55	26	4	7	8	0	0	81	15	27
2017	Information management	43	40	10	5	1	1	0	83	7	239
2017	Information technology	42	40	10	5	2	0	0	83	7	924
2017	Internal audit	48	40	6	7	0	0	0	88	7	70
2017	Evaluation	56	30	9	5	1	0	0	85	6	87
2017	Data sciences	42	42	7	5	4	0	0	84	9	126
2017	Policy	48	39	6	5	1	0	0	87	6	763
2017	Project management	43	38	9	7	4	0	0	81	10	738
2017	Other services to the public	44	39	9	5	3	0	0	83	8	1901
2017	None of the above	42	38	11	5	3	0	0	81	8	1816
2014	Client contact centre	36	44	12	5	3	0	0	80	8	2934
2014	Health care practitioners	31	45	15	5	3	0	0	77	9	166
2014	Federal regulators	36	40	15	5	4	0	0	76	9	119
2014	Compliance, inspection and enforcement	33	42	12	8	5	0	0	75	13	569
2014	Communications or public affairs	32	48	11	5	4	0	0	80	9	285
2014	Access to information and privacy	49	31	13	7	1	1	0	80	7	119
2014	Security	32	48	11	6	3	0	0	80	9	95
2014	Science and technology	35	42	8	12	4	0	0	76	16	49
2014	Legal services	58	31	5	7	0	0	0	88	7	58
2014	Administration and operations	37	42	12	5	3	1	0	79	8	3461
2014	Human resources	40	42	10	4	3	1	0	83	7	668
2014	Financial management	39	46	10	4	2	0	0	85	5	451
2014	Procurement	41	40	6	8	6	0	0	81	14	39
2014	Real property	32	46	11	7	4	0	0	78	11	54
2014	Materiel management	34	42	17	8	0	0	0	76	8	29
2014	Information management	42	38	11	4	4	0	0	81	8	285
2014	Information technology	37	43	11	5	3	1	0	80	8	1154
2014	Internal audit	40	40	13	3	5	0	0	79	8	66
2014	Evaluation	31	45	15	5	1	2	0	78	6	124
2014	Other services to the public	37	40	13	5	4	1	0	78	9	2204
2014	None of the above	35	42	13	5	4	1	0	78	10	2172

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	38	16	12	8	0	0	65	19	3097
2017	Health care practitioners	17	34	19	16	13	1	0	51	30	147
2017	Federal regulators	33	41	9	8	9	0	0	74	17	98
2017	Compliance, inspection and enforcement	22	37	17	13	11	0	0	58	25	635
2017	Communications or public affairs	32	37	13	9	9	0	0	70	18	242
2017	Access to information and privacy	35	39	13	6	6	1	0	75	12	135
2017	Security	26	39	18	11	5	0	0	66	16	81
2017	Science and technology	22	48	16	10	0	0	4	73	10	39
2017	Legal services	30	43	9	14	6	0	0	72	19	36
2017	Administration and operations	27	39	14	11	8	0	0	66	20	3213
2017	Human resources	35	38	14	7	6	0	0	72	13	636
2017	Financial management	27	42	18	7	6	0	0	69	14	432
2017	Procurement	25	45	12	9	9	0	0	70	18	43
2017	Real property	39	33	21	6	2	0	0	72	8	52
2017	Materiel management	45	30	15	7	4	0	0	75	11	27
2017	Information management	29	35	17	11	7	1	0	65	18	241
2017	Information technology	31	40	13	9	6	0	0	71	15	925
2017	Internal audit	39	39	7	9	6	0	0	78	15	70
2017	Evaluation	42	30	12	10	6	0	0	72	16	87
2017	Data sciences	42	35	10	7	6	0	0	77	13	126
2017	Policy	37	38	10	8	6	0	0	76	14	760
2017	Project management	30	37	14	10	9	0	0	67	19	735
2017	Other services to the public	23	36	17	12	12	0	0	59	24	1905
2017	None of the above	26	36	16	11	11	0	0	63	22	1817

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	36	9	2	2	0	0	87	4	3093
2017	Health care practitioners	55	33	7	4	1	0	0	88	5	148
2017	Federal regulators	62	27	10	1	0	0	0	89	1	98
2017	Compliance, inspection and enforcement	44	38	10	4	4	0	0	82	9	632
2017	Communications or public affairs	43	41	10	3	2	0	0	84	5	241
2017	Access to information and privacy	48	35	14	2	1	0	0	83	3	135
2017	Security	45	36	14	4	1	1	0	81	5	81
2017	Science and technology	50	33	7	7	0	0	4	86	7	40
2017	Legal services	53	30	6	9	3	0	0	83	11	35
2017	Administration and operations	49	37	9	3	2	0	0	86	4	3205
2017	Human resources	50	39	7	3	1	0	0	89	4	637
2017	Financial management	44	40	11	3	2	0	0	84	6	432
2017	Procurement	47	32	16	0	2	2	0	81	2	43
2017	Real property	46	42	9	2	0	0	0	89	2	52
2017	Materiel management	59	29	8	0	0	4	0	92	0	27
2017	Information management	50	35	12	3	0	0	0	84	4	240
2017	Information technology	53	34	10	3	1	0	0	87	4	921
2017	Internal audit	61	30	6	1	2	0	0	91	3	70
2017	Evaluation	63	24	6	5	1	2	0	88	6	87
2017	Data sciences	54	37	7	2	1	0	0	91	2	125
2017	Policy	49	38	8	4	2	0	0	86	6	764
2017	Project management	46	37	10	5	2	0	0	84	7	736
2017	Other services to the public	55	31	9	3	2	0	0	86	5	1904
2017	None of the above	52	33	9	3	2	0	0	85	6	1815
2014	Client contact centre	58	30	8	2	2	0	0	88	4	2932
2014	Health care practitioners	59	31	5	3	2	0	0	90	5	167
2014	Federal regulators	55	31	11	2	2	0	0	86	3	118
2014	Compliance, inspection and enforcement	52	34	9	4	1	0	0	86	5	569
2014	Communications or public affairs	50	33	12	5	1	0	0	83	6	285
2014	Access to information and privacy	65	24	8	1	1	0	1	90	2	119
2014	Security	53	29	13	3	1	0	1	83	4	95
2014	Science and technology	50	30	15	2	4	0	0	79	6	49
2014	Legal services	72	23	6	0	0	0	0	94	0	57
2014	Administration and operations	55	31	9	3	2	0	0	86	5	3459
2014	Human resources	59	30	8	2	1	0	0	89	3	669
2014	Financial management	57	32	7	2	1	0	0	89	3	450
2014	Procurement	45	37	10	2	6	0	0	82	8	39
2014	Real property	67	22	7	2	2	0	0	89	4	54
2014	Materiel management	58	21	20	0	0	0	0	80	0	29
2014	Information management	61	23	10	1	4	1	0	84	5	285
2014	Information technology	55	31	9	2	2	0	0	87	4	1154
2014	Internal audit	54	37	6	0	3	0	0	91	3	66
2014	Evaluation	50	43	4	2	1	0	0	93	3	124
2014	Other services to the public	59	28	8	2	2	0	0	88	4	2202
2014	None of the above	54	32	10	3	2	0	0	86	5	2172

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	33	20	17	11	0	1	51	29	3082
2017	Health care practitioners	17	29	16	23	14	1	0	46	38	148
2017	Federal regulators	34	37	12	13	5	0	0	71	18	98
2017	Compliance, inspection and enforcement	21	31	17	16	15	1	0	52	31	632
2017	Communications or public affairs	34	39	13	8	6	0	0	73	14	241
2017	Access to information and privacy	31	34	17	9	7	2	0	67	16	135
2017	Security	24	50	15	5	5	1	0	75	10	80
2017	Science and technology	35	41	9	9	2	0	4	78	12	40
2017	Legal services	29	48	6	11	6	0	0	77	17	35
2017	Administration and operations	25	37	15	15	7	0	0	62	23	3201
2017	Human resources	32	41	12	9	5	0	0	74	14	638
2017	Financial management	29	44	11	10	5	0	0	74	15	430
2017	Procurement	27	47	14	5	7	0	0	74	12	43
2017	Real property	47	40	8	4	2	0	0	87	6	52
2017	Materiel management	37	40	11	4	8	0	0	77	12	27
2017	Information management	29	40	15	11	5	0	0	69	16	240
2017	Information technology	35	42	13	7	4	0	0	77	10	918
2017	Internal audit	30	46	8	12	4	0	0	76	16	70
2017	Evaluation	35	41	9	8	4	0	3	79	12	86
2017	Data sciences	38	39	13	6	4	0	0	77	10	125
2017	Policy	33	43	10	9	4	0	0	77	14	762
2017	Project management	31	40	10	9	8	0	0	72	18	736
2017	Other services to the public	19	33	18	17	12	1	1	53	29	1900
2017	None of the above	25	36	14	14	10	1	1	62	24	1811
2014	Client contact centre	11	30	20	21	16	0	1	41	38	2933
2014	Health care practitioners	11	33	14	27	16	0	0	43	43	167
2014	Federal regulators	24	33	9	16	17	1	0	57	33	119
2014	Compliance, inspection and enforcement	12	35	14	21	19	0	0	47	40	569
2014	Communications or public affairs	20	41	13	15	10	0	0	62	25	285
2014	Access to information and privacy	18	41	17	13	8	0	3	61	22	120
2014	Security	19	44	20	8	9	0	0	63	17	95
2014	Science and technology	23	31	12	18	16	0	0	54	34	49
2014	Legal services	33	41	12	13	2	0	0	74	15	58
2014	Administration and operations	18	38	16	16	12	0	0	57	28	3460
2014	Human resources	22	34	16	16	11	0	1	57	27	669
2014	Financial management	24	48	13	8	7	0	0	72	15	451
2014	Procurement	22	50	5	8	13	0	2	74	21	39
2014	Real property	29	46	11	9	4	0	0	76	13	54
2014	Materiel management	29	32	22	18	0	0	0	61	18	29
2014	Information management	29	39	10	11	11	0	0	68	22	285
2014	Information technology	22	44	15	11	7	0	0	66	19	1157
2014	Internal audit	13	48	14	17	9	0	0	60	26	66
2014	Evaluation	27	39	14	9	8	0	2	68	18	124
2014	Other services to the public	13	34	15	18	18	1	0	48	37	2202
2014	None of the above	18	40	15	14	13	0	0	58	27	2172

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	32	20	15	10	0	1	54	26	3089
2017	Health care practitioners	18	26	23	19	13	1	0	44	33	147
2017	Federal regulators	35	33	14	10	6	0	1	69	17	98
2017	Compliance, inspection and enforcement	22	33	18	14	13	0	0	55	27	632
2017	Communications or public affairs	39	37	11	7	5	1	0	77	12	241
2017	Access to information and privacy	36	33	17	9	5	0	0	69	14	135
2017	Security	33	35	22	4	5	0	1	69	9	81
2017	Science and technology	39	33	17	5	2	0	4	75	7	40
2017	Legal services	37	34	14	6	9	0	0	71	15	35
2017	Administration and operations	29	33	17	13	8	0	0	62	21	3203
2017	Human resources	37	34	14	10	4	0	0	72	14	639
2017	Financial management	36	36	15	7	6	0	0	72	13	430
2017	Procurement	34	35	19	7	4	0	0	69	12	43
2017	Real property	38	45	11	2	4	0	0	83	6	52
2017	Materiel management	37	26	15	11	12	0	0	63	23	27
2017	Information management	34	38	15	8	4	1	0	72	13	240
2017	Information technology	36	37	15	8	5	0	0	73	13	919
2017	Internal audit	30	43	16	4	4	0	3	75	9	70
2017	Evaluation	48	28	9	9	7	0	0	75	16	87
2017	Data sciences	48	34	8	4	6	1	0	82	9	125
2017	Policy	37	36	12	9	5	0	0	73	15	762
2017	Project management	36	35	11	10	8	0	0	71	18	737
2017	Other services to the public	22	32	19	14	12	1	1	55	26	1899
2017	None of the above	28	33	17	13	8	0	0	62	21	1811
2014	Client contact centre	16	31	23	16	13	1	1	47	30	2935
2014	Health care practitioners	14	29	25	20	12	0	0	43	32	167
2014	Federal regulators	26	38	11	14	11	0	0	64	25	119
2014	Compliance, inspection and enforcement	19	32	19	19	12	0	0	51	30	569
2014	Communications or public affairs	30	34	16	13	7	0	0	64	20	285
2014	Access to information and privacy	27	40	12	14	7	0	1	68	20	120
2014	Security	23	39	19	11	7	0	0	63	18	95
2014	Science and technology	26	40	8	18	8	0	0	66	26	49
2014	Legal services	37	35	14	13	0	0	0	73	13	58
2014	Administration and operations	24	36	18	12	10	0	0	60	22	3460
2014	Human resources	28	36	16	12	7	0	1	65	20	669
2014	Financial management	36	39	12	6	6	0	0	76	12	451
2014	Procurement	22	43	8	10	13	0	3	67	24	39
2014	Real property	26	46	11	11	6	0	0	72	17	54
2014	Materiel management	29	28	19	21	0	0	3	59	22	29
2014	Information management	35	34	13	11	7	0	0	69	18	284
2014	Information technology	28	40	15	10	7	0	0	69	17	1156
2014	Internal audit	22	30	24	21	5	0	0	51	25	66
2014	Evaluation	30	38	14	12	6	0	1	69	17	124
2014	Other services to the public	17	31	19	16	15	1	1	49	32	2204
2014	None of the above	24	35	17	12	11	0	0	59	23	2172

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	41	13	9	5	0	0	72	14	3086
2017	Health care practitioners	19	38	19	15	7	1	0	58	23	148
2017	Federal regulators	29	39	9	13	10	0	0	68	23	98
2017	Compliance, inspection and enforcement	25	39	14	12	10	0	0	64	22	632
2017	Communications or public affairs	36	37	11	10	5	1	0	74	15	240
2017	Access to information and privacy	39	37	16	5	2	1	0	76	7	135
2017	Security	30	45	16	4	5	0	1	75	9	81
2017	Science and technology	36	39	14	7	0	0	4	78	7	39
2017	Legal services	18	50	15	8	6	0	3	70	15	34
2017	Administration and operations	30	40	14	10	5	0	0	70	15	3205
2017	Human resources	39	39	12	8	3	0	0	77	11	637
2017	Financial management	33	43	13	7	4	0	0	77	10	431
2017	Procurement	32	38	14	12	4	0	0	70	16	43
2017	Real property	46	42	8	2	2	0	0	89	4	52
2017	Materiel management	26	36	19	7	8	0	4	65	16	27
2017	Information management	34	43	13	8	2	1	0	77	10	239
2017	Information technology	35	40	12	8	4	0	0	76	12	920
2017	Internal audit	35	48	4	10	3	0	0	83	13	70
2017	Evaluation	45	34	8	5	7	0	1	80	12	87
2017	Data sciences	42	32	14	9	3	0	0	74	12	124
2017	Policy	32	41	12	8	3	1	2	75	12	764
2017	Project management	32	39	11	10	6	1	0	72	17	736
2017	Other services to the public	28	39	13	11	7	0	0	68	19	1904
2017	None of the above	30	38	14	11	6	0	0	69	17	1813
2014	Client contact centre	24	41	17	11	7	0	0	65	18	2933
2014	Health care practitioners	19	43	17	15	6	0	0	62	21	167
2014	Federal regulators	21	32	23	13	8	2	1	55	22	119
2014	Compliance, inspection and enforcement	21	34	18	17	10	0	0	56	27	568
2014	Communications or public affairs	28	38	17	12	5	0	0	66	16	284
2014	Access to information and privacy	30	36	19	12	2	0	0	67	14	120
2014	Security	23	46	12	12	6	0	0	69	19	94
2014	Science and technology	31	40	10	14	6	0	0	70	20	49
2014	Legal services	36	38	19	7	0	0	0	74	7	58
2014	Administration and operations	25	40	17	12	6	0	0	65	18	3459
2014	Human resources	31	36	14	12	7	0	0	67	18	668
2014	Financial management	31	42	13	8	5	0	0	74	13	451
2014	Procurement	27	42	14	8	9	0	0	69	17	39
2014	Real property	26	44	11	15	4	0	0	70	19	54
2014	Materiel management	23	41	17	18	0	0	0	65	18	29
2014	Information management	34	35	13	11	7	0	0	69	17	285
2014	Information technology	27	42	15	11	5	0	0	69	16	1157
2014	Internal audit	19	43	24	8	6	0	0	62	14	66
2014	Evaluation	28	43	12	9	6	1	2	73	15	124
2014	Other services to the public	23	38	15	13	11	0	0	61	24	2203
2014	None of the above	25	38	16	12	8	0	1	64	20	2171

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	41	12	6	4	0	0	78	10	3090
2017	Health care practitioners	41	42	9	4	4	0	0	83	8	146
2017	Federal regulators	49	34	10	7	1	0	0	83	8	97
2017	Compliance, inspection and enforcement	32	42	11	8	6	0	0	74	14	632
2017	Communications or public affairs	42	39	14	4	2	0	0	80	6	241
2017	Access to information and privacy	43	36	12	5	3	1	0	80	8	135
2017	Security	28	51	14	1	6	0	0	79	7	81
2017	Science and technology	42	43	5	5	2	0	4	88	7	39
2017	Legal services	44	33	6	11	6	0	0	78	17	35
2017	Administration and operations	37	41	12	7	3	0	0	78	10	3198
2017	Human resources	42	41	10	3	3	0	0	84	6	638
2017	Financial management	34	42	14	6	3	0	0	76	9	431
2017	Procurement	38	39	18	5	0	0	0	77	5	43
2017	Real property	55	35	8	2	0	0	0	91	2	52
2017	Materiel management	52	33	15	0	0	0	0	85	0	27
2017	Information management	38	42	13	2	5	0	0	80	7	240
2017	Information technology	41	38	11	6	3	0	0	80	9	919
2017	Internal audit	43	44	7	3	3	0	0	87	6	70
2017	Evaluation	48	31	17	2	2	0	0	79	5	87
2017	Data sciences	50	36	7	5	2	0	0	86	7	125
2017	Policy	39	41	10	6	4	0	0	80	10	764
2017	Project management	35	42	11	8	4	0	0	77	12	732
2017	Other services to the public	39	38	12	7	4	0	0	77	11	1899
2017	None of the above	39	38	12	6	4	0	0	77	11	1814
2014	Client contact centre	35	42	13	6	4	0	0	77	10	2934
2014	Health care practitioners	36	47	8	5	3	1	0	84	8	166
2014	Federal regulators	37	32	17	10	4	0	0	70	14	119
2014	Compliance, inspection and enforcement	32	43	13	8	5	0	0	74	13	569
2014	Communications or public affairs	35	40	10	9	6	0	0	75	15	285
2014	Access to information and privacy	45	38	11	2	2	1	1	85	4	120
2014	Security	31	38	19	4	6	1	1	70	11	95
2014	Science and technology	38	26	19	12	6	0	0	63	18	49
2014	Legal services	40	39	14	7	0	0	0	80	7	58
2014	Administration and operations	32	42	13	7	5	0	0	75	12	3459
2014	Human resources	37	42	10	6	5	0	0	79	11	667
2014	Financial management	36	43	12	6	3	0	0	79	9	451
2014	Procurement	38	40	3	11	9	0	0	78	19	39
2014	Real property	32	51	6	9	2	0	0	83	11	53
2014	Materiel management	30	33	20	14	0	4	0	65	15	29
2014	Information management	38	36	14	5	6	0	0	75	11	284
2014	Information technology	35	41	14	6	4	0	0	76	10	1156
2014	Internal audit	28	47	14	8	3	0	0	75	11	66
2014	Evaluation	38	40	14	6	3	0	0	77	9	123
2014	Other services to the public	36	40	12	7	5	0	0	76	12	2199
2014	None of the above	32	41	13	8	5	0	0	74	13	2171

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	27	9	3	1	0	5	87	4	3101
2017	Health care practitioners	34	31	19	6	4	1	6	69	10	148
2017	Federal regulators	32	34	12	13	7	0	2	67	21	98
2017	Compliance, inspection and enforcement	27	33	19	11	7	1	2	62	18	635
2017	Communications or public affairs	38	38	14	7	3	0	0	76	10	242
2017	Access to information and privacy	48	31	12	3	2	1	2	83	5	135
2017	Security	43	32	12	7	5	0	1	76	12	82
2017	Science and technology	45	25	16	14	0	0	0	70	14	40
2017	Legal services	32	41	14	5	3	0	6	77	8	36
2017	Administration and operations	36	33	18	7	3	0	1	71	11	3211
2017	Human resources	32	39	15	9	3	0	2	73	13	639
2017	Financial management	46	37	10	4	2	0	1	84	6	432
2017	Procurement	45	32	11	7	2	0	2	79	9	43
2017	Real property	34	38	19	4	4	0	2	73	8	52
2017	Materiel management	35	40	22	4	0	0	0	75	4	27
2017	Information management	51	32	10	4	2	0	2	84	6	241
2017	Information technology	50	35	8	4	2	0	0	85	6	925
2017	Internal audit	36	47	6	10	2	0	0	83	12	70
2017	Evaluation	43	28	14	13	0	1	1	73	13	87
2017	Data sciences	48	34	11	6	2	0	0	82	8	126
2017	Policy	38	37	13	7	4	0	0	75	11	764
2017	Project management	39	34	16	6	4	1	1	74	10	740
2017	Other services to the public	43	29	15	5	4	1	4	75	9	1905
2017	None of the above	40	30	17	7	4	0	3	72	11	1818
2014	Client contact centre	57	27	9	2	1	0	3	87	4	2934
2014	Health care practitioners	34	32	21	4	4	1	6	70	8	167
2014	Federal regulators	22	33	23	8	12	1	2	57	20	119
2014	Compliance, inspection and enforcement	29	33	17	11	8	0	1	63	20	569
2014	Communications or public affairs	38	38	15	6	2	0	1	77	8	285
2014	Access to information and privacy	39	27	19	10	5	0	1	67	14	120
2014	Security	35	29	21	7	6	0	1	65	14	95
2014	Science and technology	46	34	14	0	4	0	2	82	4	49
2014	Legal services	41	25	27	5	2	0	0	66	7	58
2014	Administration and operations	37	33	18	7	4	0	1	71	11	3463
2014	Human resources	35	32	20	7	6	0	1	67	13	668
2014	Financial management	39	38	13	6	3	0	1	78	9	451
2014	Procurement	34	36	8	7	15	0	0	70	22	39
2014	Real property	31	50	11	2	6	0	0	82	7	54
2014	Materiel management	53	17	17	3	6	0	3	72	10	29
2014	Information management	41	35	16	3	3	0	1	77	7	285
2014	Information technology	45	35	12	5	2	0	0	80	8	1156
2014	Internal audit	44	18	18	15	0	2	4	65	16	66
2014	Evaluation	46	34	10	6	1	1	2	82	8	124
2014	Other services to the public	40	29	17	6	5	1	2	71	12	2203
2014	None of the above	37	33	17	7	5	0	1	71	12	2173

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	18	30	22	16	2	7	41	27	3094
2017	Health care practitioners	13	25	32	15	9	3	3	26	40	148
2017	Federal regulators	12	31	29	12	12	0	4	25	45	98
2017	Compliance, inspection and enforcement	15	25	32	15	10	1	2	25	42	633
2017	Communications or public affairs	17	21	33	17	8	2	2	26	40	242
2017	Access to information and privacy	6	17	32	18	15	4	8	37	26	133
2017	Security	12	19	38	16	11	1	3	29	32	82
2017	Science and technology	5	35	38	8	6	0	8	15	43	40
2017	Legal services	11	16	35	15	12	3	8	30	31	36
2017	Administration and operations	11	24	36	16	8	1	3	25	37	3200
2017	Human resources	10	25	35	18	7	1	3	27	37	637
2017	Financial management	6	20	40	23	7	1	3	31	27	431
2017	Procurement	7	21	35	24	9	2	3	35	29	43
2017	Real property	15	28	37	12	4	2	2	17	45	52
2017	Materiel management	15	25	33	12	12	0	4	25	41	27
2017	Information management	10	23	31	22	10	1	4	34	34	240
2017	Information technology	10	25	37	17	9	1	2	26	36	920
2017	Internal audit	7	13	52	10	10	1	6	22	22	70
2017	Evaluation	2	15	41	25	12	1	2	39	18	87
2017	Data sciences	8	24	40	14	9	2	3	25	33	126
2017	Policy	8	23	42	18	6	1	3	25	32	761
2017	Project management	17	29	33	13	5	0	3	19	47	738
2017	Other services to the public	10	18	33	20	11	2	6	34	30	1896
2017	None of the above	12	24	32	16	10	2	5	28	38	1808
2014	Client contact centre	9	25	33	18	9	1	4	29	35	2929
2014	Health care practitioners	9	28	27	18	13	2	3	33	39	165
2014	Federal regulators	21	29	32	8	6	1	4	15	52	119
2014	Compliance, inspection and enforcement	19	35	31	8	5	0	1	14	55	568
2014	Communications or public affairs	14	28	37	15	3	0	3	18	44	285
2014	Access to information and privacy	19	22	26	22	11	0	0	33	40	119
2014	Security	18	35	25	15	4	0	2	20	55	95
2014	Science and technology	14	34	32	13	3	2	2	16	50	49
2014	Legal services	15	35	27	13	6	0	4	20	53	58
2014	Administration and operations	14	30	35	13	6	1	2	20	45	3461
2014	Human resources	14	32	31	14	6	1	3	21	47	667
2014	Financial management	10	29	38	14	7	0	2	22	39	451
2014	Procurement	16	38	31	10	5	0	0	15	54	39
2014	Real property	20	35	32	7	4	0	2	11	56	54
2014	Materiel management	20	31	25	21	0	0	3	21	53	29
2014	Information management	12	31	32	14	8	0	3	23	44	285
2014	Information technology	11	31	36	16	5	1	2	21	43	1155
2014	Internal audit	16	30	38	13	2	2	0	15	47	66
2014	Evaluation	10	19	41	18	7	1	4	26	30	124
2014	Other services to the public	13	27	35	14	7	1	2	22	42	2196
2014	None of the above	13	30	36	13	5	1	2	19	44	2166

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	15	25	22	20	4	7	47	25	3086
2017	Health care practitioners	9	18	31	21	16	2	3	39	28	148
2017	Federal regulators	10	17	30	14	18	1	10	36	30	98
2017	Compliance, inspection and enforcement	14	17	29	19	14	3	4	35	33	631
2017	Communications or public affairs	11	16	24	28	16	1	4	47	29	241
2017	Access to information and privacy	5	8	23	22	23	8	11	55	17	131
2017	Security	12	20	23	22	13	4	6	38	36	81
2017	Science and technology	5	17	41	18	12	2	5	33	23	39
2017	Legal services	6	14	36	13	17	10	3	36	23	35
2017	Administration and operations	9	17	30	22	14	4	5	39	29	3190
2017	Human resources	7	18	24	27	16	3	5	47	27	634
2017	Financial management	5	15	29	25	16	5	4	45	22	429
2017	Procurement	7	16	33	18	15	7	5	37	26	43
2017	Real property	9	27	31	11	12	6	4	26	40	52
2017	Materiel management	12	14	40	15	16	0	4	32	26	27
2017	Information management	9	13	27	21	21	5	4	46	24	240
2017	Information technology	7	18	28	25	16	2	3	43	27	918
2017	Internal audit	3	20	31	26	13	1	6	42	25	70
2017	Evaluation	1	16	39	22	15	2	5	39	19	86
2017	Data sciences	4	16	24	27	19	4	7	51	22	124
2017	Policy	5	13	28	30	18	3	4	51	19	760
2017	Project management	11	22	29	21	10	3	4	34	35	737
2017	Other services to the public	9	14	25	22	17	5	7	45	26	1890
2017	None of the above	9	18	27	20	16	5	6	40	29	1798
2014	Client contact centre	11	22	30	18	11	4	4	32	36	2925
2014	Health care practitioners	10	16	33	23	13	4	2	38	27	167
2014	Federal regulators	18	25	26	17	9	1	4	28	45	119
2014	Compliance, inspection and enforcement	23	28	29	12	6	1	1	18	52	569
2014	Communications or public affairs	10	20	30	23	12	2	3	37	32	284
2014	Access to information and privacy	16	13	29	25	14	3	1	41	29	118
2014	Security	18	18	30	21	8	1	3	31	37	95
2014	Science and technology	16	26	30	15	10	2	2	25	44	49
2014	Legal services	15	19	26	20	8	2	11	32	39	58
2014	Administration and operations	13	24	31	18	9	2	3	28	39	3457
2014	Human resources	16	24	28	16	9	3	3	27	43	667
2014	Financial management	10	20	36	20	10	1	3	31	31	451
2014	Procurement	15	32	34	10	5	3	2	15	49	39
2014	Real property	13	37	35	11	2	0	2	13	51	54
2014	Materiel management	7	21	33	33	7	0	0	40	27	28
2014	Information management	15	21	29	15	13	3	4	30	39	285
2014	Information technology	12	25	34	18	7	2	2	26	38	1153
2014	Internal audit	10	30	43	13	1	3	0	15	41	66
2014	Evaluation	8	24	34	18	11	1	4	30	34	124
2014	Other services to the public	14	24	28	17	10	3	3	29	40	2196
2014	None of the above	14	22	31	19	9	3	3	30	38	2165

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	20	28	15	14	4	10	33	34	3080
2017	Health care practitioners	10	13	18	27	18	5	9	52	27	145
2017	Federal regulators	22	18	29	14	9	2	5	26	43	98
2017	Compliance, inspection and enforcement	19	20	27	16	10	3	5	28	43	632
2017	Communications or public affairs	28	27	24	9	8	1	2	18	57	242
2017	Access to information and privacy	8	12	25	14	21	6	14	44	24	133
2017	Security	24	13	27	18	12	3	4	32	39	81
2017	Science and technology	30	28	18	14	4	0	6	19	61	40
2017	Legal services	14	25	19	16	18	0	8	37	42	36
2017	Administration and operations	14	21	28	16	11	3	7	30	39	3190
2017	Human resources	14	22	32	14	11	2	5	27	39	637
2017	Financial management	10	19	35	20	9	3	5	31	32	430
2017	Procurement	14	14	36	16	11	2	7	30	31	43
2017	Real property	20	32	33	11	0	2	2	11	54	52
2017	Materiel management	21	21	15	20	20	0	4	41	44	27
2017	Information management	13	20	27	14	13	3	8	32	38	239
2017	Information technology	24	24	28	13	6	3	3	20	50	921
2017	Internal audit	8	26	24	18	17	1	6	37	37	69
2017	Evaluation	11	20	35	19	8	4	2	29	33	87
2017	Data sciences	18	23	26	16	8	4	5	27	45	126
2017	Policy	18	29	32	11	5	1	3	17	49	762
2017	Project management	30	26	25	10	5	1	4	16	58	736
2017	Other services to the public	10	15	23	21	15	5	12	43	29	1893
2017	None of the above	13	19	26	17	12	4	9	34	37	1805
2014	Client contact centre	13	23	29	15	8	4	9	26	41	2926
2014	Health care practitioners	8	14	28	22	13	5	10	41	26	167
2014	Federal regulators	30	21	22	17	5	1	3	23	54	119
2014	Compliance, inspection and enforcement	24	28	27	11	7	1	3	19	53	568
2014	Communications or public affairs	34	27	23	9	4	1	3	13	63	285
2014	Access to information and privacy	18	16	30	19	12	0	6	33	36	119
2014	Security	25	24	23	17	7	3	1	24	52	95
2014	Science and technology	26	36	20	8	4	2	4	13	66	49
2014	Legal services	20	14	43	9	10	0	4	20	35	58
2014	Administration and operations	20	27	26	13	7	2	4	22	50	3456
2014	Human resources	19	28	28	13	7	2	3	20	50	667
2014	Financial management	15	23	32	17	8	1	4	27	40	447
2014	Procurement	16	21	43	9	5	0	5	15	39	39
2014	Real property	44	30	20	2	2	2	0	4	76	54
2014	Materiel management	6	20	41	21	7	0	4	30	28	29
2014	Information management	19	28	22	14	9	6	4	25	51	284
2014	Information technology	24	30	23	11	6	3	3	18	58	1155
2014	Internal audit	20	23	35	13	3	4	2	17	45	66
2014	Evaluation	15	28	28	14	9	1	5	25	46	123
2014	Other services to the public	16	21	24	16	10	4	9	30	42	2196
2014	None of the above	21	26	28	12	6	2	5	20	51	2166

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	11	23	23	20	3	14	51	21	3074
2017	Health care practitioners	19	17	28	17	10	4	5	29	40	147
2017	Federal regulators	13	15	32	17	16	0	7	36	29	98
2017	Compliance, inspection and enforcement	14	16	32	20	12	2	3	34	32	635
2017	Communications or public affairs	19	21	32	16	10	1	1	27	41	240
2017	Access to information and privacy	4	10	21	27	22	5	12	58	16	133
2017	Security	12	14	32	23	10	4	5	36	28	82
2017	Science and technology	12	18	30	20	12	2	6	34	33	40
2017	Legal services	6	6	38	28	14	3	5	46	12	36
2017	Administration and operations	10	17	32	22	13	1	5	37	29	3188
2017	Human resources	6	15	35	25	13	2	3	41	22	633
2017	Financial management	4	15	35	30	10	1	5	43	20	428
2017	Procurement	7	14	21	31	21	2	5	56	22	43
2017	Real property	5	19	39	25	7	2	2	33	26	52
2017	Materiel management	4	18	14	34	31	0	0	65	21	27
2017	Information management	3	13	26	31	20	2	4	55	18	239
2017	Information technology	8	19	30	26	14	2	2	41	28	917
2017	Internal audit	6	11	40	20	16	1	5	39	18	70
2017	Evaluation	3	16	30	32	9	6	4	46	22	86
2017	Data sciences	7	15	28	28	16	3	4	47	23	126
2017	Policy	14	24	32	20	8	0	2	29	38	758
2017	Project management	15	23	32	17	9	1	2	27	40	732
2017	Other services to the public	9	12	24	25	17	3	11	49	24	1882
2017	None of the above	12	15	29	20	15	1	8	38	29	1790
2014	Client contact centre	7	14	26	24	13	2	13	45	25	2923
2014	Health care practitioners	7	17	30	25	13	2	5	41	26	167
2014	Federal regulators	13	21	32	23	6	0	4	31	36	119
2014	Compliance, inspection and enforcement	13	23	32	20	8	1	2	29	37	566
2014	Communications or public affairs	15	27	34	17	5	0	2	23	43	284
2014	Access to information and privacy	12	9	34	25	15	1	3	42	22	118
2014	Security	16	20	31	21	8	1	2	31	38	93
2014	Science and technology	16	18	36	14	12	2	2	27	35	49
2014	Legal services	7	17	28	34	11	0	4	47	24	58
2014	Administration and operations	11	21	33	21	10	1	3	32	34	3448
2014	Human resources	11	22	34	20	10	1	3	31	33	668
2014	Financial management	7	17	36	27	9	1	2	37	25	449
2014	Procurement	8	43	31	8	3	0	8	11	55	39
2014	Real property	7	24	43	22	2	0	2	24	32	54
2014	Materiel management	3	27	32	31	7	0	0	38	30	29
2014	Information management	11	17	34	20	14	2	3	35	29	285
2014	Information technology	13	20	33	22	9	2	2	32	34	1154
2014	Internal audit	9	19	40	24	5	3	0	29	30	66
2014	Evaluation	7	12	36	26	15	0	4	43	19	124
2014	Other services to the public	10	16	28	23	14	2	7	40	28	2187
2014	None of the above	10	22	35	19	8	2	4	29	34	2159

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	15	22	18	20	2	11	44	31	3084
2017	Health care practitioners	16	19	25	15	18	2	5	36	38	146
2017	Federal regulators	16	20	26	18	11	2	6	33	39	98
2017	Compliance, inspection and enforcement	19	23	23	15	11	3	5	29	46	633
2017	Communications or public affairs	19	19	24	18	14	2	3	34	40	242
2017	Access to information and privacy	7	15	22	21	19	4	11	48	26	132
2017	Security	13	23	34	15	7	1	6	24	39	82
2017	Science and technology	14	14	24	26	12	2	8	42	31	40
2017	Legal services	8	19	27	16	21	3	5	41	30	36
2017	Administration and operations	12	21	29	17	13	2	5	32	36	3194
2017	Human resources	12	19	29	19	16	2	5	37	32	637
2017	Financial management	8	21	31	20	12	3	6	34	32	431
2017	Procurement	7	21	25	21	20	2	5	44	29	43
2017	Real property	5	27	34	18	11	4	2	30	34	52
2017	Materiel management	18	22	22	19	16	0	4	36	41	27
2017	Information management	10	19	31	17	16	2	4	36	30	239
2017	Information technology	14	22	32	18	10	1	4	30	37	917
2017	Internal audit	7	25	26	18	12	4	7	35	36	70
2017	Evaluation	3	22	34	25	12	1	3	39	26	87
2017	Data sciences	5	17	31	20	15	4	8	40	25	126
2017	Policy	11	22	30	19	12	2	5	33	35	761
2017	Project management	16	26	27	15	10	2	5	27	45	737
2017	Other services to the public	13	15	23	20	15	3	10	40	33	1892
2017	None of the above	13	18	28	16	14	3	8	34	34	1807
2014	Client contact centre	17	22	24	16	11	2	8	31	43	2929
2014	Health care practitioners	16	17	30	17	13	2	5	32	35	167
2014	Federal regulators	28	32	20	12	4	1	3	17	62	119
2014	Compliance, inspection and enforcement	29	28	25	8	6	1	3	14	59	568
2014	Communications or public affairs	21	29	29	12	6	1	3	19	51	284
2014	Access to information and privacy	18	24	24	21	12	0	1	33	43	118
2014	Security	24	31	27	10	6	0	2	16	56	95
2014	Science and technology	20	30	19	23	3	4	2	27	53	49
2014	Legal services	17	24	29	14	10	2	4	26	44	58
2014	Administration and operations	21	26	28	12	8	1	3	21	50	3458
2014	Human resources	22	26	25	16	8	1	3	24	50	665
2014	Financial management	16	26	29	18	8	1	3	27	43	451
2014	Procurement	28	38	15	14	3	0	3	17	68	39
2014	Real property	22	29	45	2	0	0	2	2	53	54
2014	Materiel management	6	31	25	23	10	0	4	35	39	29
2014	Information management	21	25	26	12	10	1	4	23	49	284
2014	Information technology	23	26	28	13	6	1	3	20	51	1154
2014	Internal audit	26	32	22	15	3	2	0	19	59	66
2014	Evaluation	14	18	27	20	13	1	6	36	35	124
2014	Other services to the public	23	22	26	14	10	2	4	25	47	2197
2014	None of the above	20	27	26	13	8	2	4	22	50	2168

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	21	25	14	14	5	7	32	40	3092
2017	Health care practitioners	3	14	21	21	25	5	11	55	20	147
2017	Federal regulators	9	17	27	19	12	5	11	36	31	98
2017	Compliance, inspection and enforcement	16	17	26	19	12	6	5	35	37	634
2017	Communications or public affairs	14	20	27	14	19	2	5	35	36	242
2017	Access to information and privacy	8	20	20	19	15	7	10	41	34	133
2017	Security	10	20	29	19	13	1	9	35	33	82
2017	Science and technology	7	23	24	22	13	0	11	39	33	40
2017	Legal services	9	22	22	17	14	7	9	37	37	35
2017	Administration and operations	12	20	27	19	12	5	6	35	36	3195
2017	Human resources	14	24	25	17	13	3	5	32	41	636
2017	Financial management	7	20	30	23	12	4	5	38	29	431
2017	Procurement	13	21	16	22	17	4	7	44	38	43
2017	Real property	9	23	25	23	12	6	2	39	35	52
2017	Materiel management	8	14	44	4	27	0	4	32	22	27
2017	Information management	9	15	27	20	18	5	6	43	27	241
2017	Information technology	7	16	27	27	15	3	4	46	25	921
2017	Internal audit	9	21	29	23	7	4	6	34	33	70
2017	Evaluation	14	27	26	12	12	2	7	26	45	87
2017	Data sciences	7	13	26	23	18	6	7	47	23	126
2017	Policy	9	20	29	21	12	3	6	36	32	757
2017	Project management	14	21	30	19	10	2	5	30	38	737
2017	Other services to the public	11	15	23	19	17	6	9	41	31	1891
2017	None of the above	12	17	25	20	14	5	8	39	33	1802
2014	Client contact centre	14	20	24	19	13	4	6	35	38	2924
2014	Health care practitioners	5	7	14	32	25	4	12	69	14	166
2014	Federal regulators	23	28	15	23	6	2	3	30	54	118
2014	Compliance, inspection and enforcement	15	19	27	20	11	3	6	34	37	567
2014	Communications or public affairs	9	18	25	30	11	2	5	45	29	284
2014	Access to information and privacy	13	16	24	21	18	2	6	43	31	119
2014	Security	15	20	26	19	12	1	7	33	38	95
2014	Science and technology	12	16	22	28	16	5	2	47	30	49
2014	Legal services	12	11	28	23	15	0	11	43	26	58
2014	Administration and operations	12	19	27	22	11	3	5	36	35	3451
2014	Human resources	15	24	26	20	7	4	4	29	43	668
2014	Financial management	8	15	30	30	11	1	4	44	24	449
2014	Procurement	8	15	25	29	13	0	10	46	26	39
2014	Real property	6	13	35	30	9	4	4	42	20	54
2014	Materiel management	0	13	11	34	17	14	10	69	17	29
2014	Information management	11	17	28	22	12	5	5	38	31	284
2014	Information technology	6	13	29	31	14	2	6	48	21	1155
2014	Internal audit	12	23	42	11	11	2	0	22	36	66
2014	Evaluation	10	16	29	21	11	4	9	36	30	124
2014	Other services to the public	12	15	24	22	15	5	7	42	31	2197
2014	None of the above	10	18	28	24	10	4	6	38	31	2164

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	22	34	13	10	4	5	25	38	3094
2017	Health care practitioners	21	22	30	9	11	3	4	22	46	148
2017	Federal regulators	28	21	24	11	7	4	5	20	54	98
2017	Compliance, inspection and enforcement	23	26	28	11	8	2	2	20	51	633
2017	Communications or public affairs	22	26	26	12	10	1	2	23	50	242
2017	Access to information and privacy	10	12	19	20	15	10	15	46	29	133
2017	Security	15	21	35	11	8	2	7	21	40	82
2017	Science and technology	14	30	16	19	11	2	8	33	49	40
2017	Legal services	19	14	27	16	14	4	5	33	37	36
2017	Administration and operations	16	25	31	13	8	3	4	22	44	3194
2017	Human resources	14	20	36	14	10	3	3	25	37	636
2017	Financial management	11	16	40	19	7	2	4	28	29	430
2017	Procurement	18	11	40	16	5	4	5	23	32	43
2017	Real property	15	29	27	17	9	2	2	26	46	51
2017	Materiel management	4	29	36	4	24	0	4	29	33	27
2017	Information management	12	21	29	20	13	2	4	35	34	239
2017	Information technology	19	25	30	15	7	3	3	22	46	921
2017	Internal audit	9	22	37	17	7	3	5	26	33	70
2017	Evaluation	13	28	30	15	7	4	5	24	44	86
2017	Data sciences	13	15	33	17	12	3	7	32	32	126
2017	Policy	16	26	34	12	6	2	4	19	45	761
2017	Project management	21	29	29	11	5	1	4	17	53	737
2017	Other services to the public	14	21	30	15	10	4	6	28	39	1898
2017	None of the above	16	22	28	13	11	4	6	27	42	1801
2014	Client contact centre	15	24	33	13	7	3	5	21	43	2926
2014	Health care practitioners	20	31	29	10	5	2	2	16	54	166
2014	Federal regulators	25	26	23	16	4	3	2	22	54	119
2014	Compliance, inspection and enforcement	26	29	28	9	4	2	2	14	57	568
2014	Communications or public affairs	24	26	27	15	5	1	3	20	52	285
2014	Access to information and privacy	14	21	29	15	14	4	3	31	37	119
2014	Security	14	37	25	12	7	2	3	20	53	95
2014	Science and technology	22	32	26	10	4	2	4	15	58	49
2014	Legal services	10	19	40	16	6	2	7	24	32	58
2014	Administration and operations	18	27	32	12	7	2	3	19	47	3455
2014	Human resources	17	25	33	14	5	3	3	21	44	667
2014	Financial management	11	18	36	19	9	2	4	30	31	451
2014	Procurement	18	28	34	14	3	0	3	17	48	39
2014	Real property	24	33	40	0	2	0	0	2	58	54
2014	Materiel management	10	20	17	36	7	0	10	48	34	29
2014	Information management	18	21	31	16	8	4	2	25	42	285
2014	Information technology	18	27	30	13	6	3	2	20	49	1156
2014	Internal audit	17	30	41	9	2	1	0	10	48	66
2014	Evaluation	15	26	33	12	9	1	5	22	43	124
2014	Other services to the public	18	23	31	12	9	3	4	22	45	2195
2014	None of the above	19	27	30	11	6	3	3	18	50	2164

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	73	12	4	3	2	1	5	90	6	3097
2017	Health care practitioners	74	10	3	2	1	0	11	94	4	148
2017	Federal regulators	75	9	4	3	3	0	6	89	6	98
2017	Compliance, inspection and enforcement	72	13	6	3	2	1	4	89	5	635
2017	Communications or public affairs	67	20	3	6	3	0	0	87	9	242
2017	Access to information and privacy	67	18	5	3	3	0	5	89	6	135
2017	Security	62	18	10	4	2	0	4	84	6	82
2017	Science and technology	46	21	5	12	13	0	4	70	25	40
2017	Legal services	71	15	3	8	3	0	0	87	11	36
2017	Administration and operations	71	14	5	3	2	0	5	89	5	3209
2017	Human resources	67	20	4	5	1	0	2	89	7	637
2017	Financial management	61	21	6	8	2	0	2	84	10	432
2017	Procurement	63	21	4	9	2	0	0	84	11	43
2017	Real property	69	15	4	4	7	0	2	85	11	52
2017	Materiel management	74	18	0	4	0	0	4	96	4	27
2017	Information management	70	15	6	3	4	0	2	87	8	240
2017	Information technology	61	20	7	6	4	0	1	82	11	923
2017	Internal audit	70	20	4	5	0	0	0	90	5	70
2017	Evaluation	69	14	10	2	1	0	4	86	3	87
2017	Data sciences	63	18	4	11	1	1	2	84	12	126
2017	Policy	70	18	4	5	3	0	1	89	8	763
2017	Project management	65	18	5	6	3	0	2	86	10	738
2017	Other services to the public	74	11	5	2	2	1	5	91	4	1903
2017	None of the above	70	14	5	3	2	1	5	89	6	1816
2014	Client contact centre	73	14	3	3	3	0	4	91	6	2933
2014	Health care practitioners	74	6	6	2	0	1	11	91	2	166
2014	Federal regulators	75	12	5	3	3	0	1	88	7	118
2014	Compliance, inspection and enforcement	73	14	4	3	1	0	4	92	5	569
2014	Communications or public affairs	69	22	3	3	2	0	1	92	5	285
2014	Access to information and privacy	71	14	7	2	3	0	3	87	6	119
2014	Security	68	17	10	3	0	0	2	86	3	95
2014	Science and technology	41	30	4	10	13	0	2	73	23	49
2014	Legal services	69	15	7	7	2	0	0	84	8	58
2014	Administration and operations	70	16	4	3	2	0	4	90	6	3460
2014	Human resources	66	16	6	6	3	1	3	85	9	668
2014	Financial management	64	22	5	4	3	0	2	88	7	451
2014	Procurement	78	12	0	8	0	0	3	92	8	39
2014	Real property	74	20	4	2	0	0	0	94	2	54
2014	Materiel management	73	20	3	3	0	0	0	94	3	29
2014	Information management	66	17	4	6	2	0	4	87	9	285
2014	Information technology	62	17	8	6	5	0	2	81	11	1157
2014	Internal audit	65	18	6	6	0	0	5	87	6	66
2014	Evaluation	71	13	1	5	5	1	5	89	10	124
2014	Other services to the public	74	11	4	2	3	0	5	91	4	2204
2014	None of the above	70	15	4	4	3	0	4	89	7	2171

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	30	14	9	6	7	5	67	17	3098
2017	Health care practitioners	16	31	13	17	17	5	1	50	36	148
2017	Federal regulators	25	26	15	13	13	1	6	55	28	98
2017	Compliance, inspection and enforcement	20	26	18	10	12	8	7	54	25	633
2017	Communications or public affairs	30	26	18	9	10	3	4	60	21	242
2017	Access to information and privacy	29	33	15	6	6	8	4	70	13	135
2017	Security	19	33	19	7	9	5	8	60	18	82
2017	Science and technology	32	33	5	16	5	2	7	72	23	40
2017	Legal services	24	24	20	19	3	3	7	53	25	35
2017	Administration and operations	25	31	15	11	8	6	4	63	20	3212
2017	Human resources	30	34	12	8	5	6	5	72	14	638
2017	Financial management	25	35	14	8	6	5	6	68	17	431
2017	Procurement	21	46	14	7	2	7	2	74	10	42
2017	Real property	36	18	15	14	9	6	2	58	26	52
2017	Materiel management	26	40	11	4	12	4	4	71	17	27
2017	Information management	30	26	14	12	6	7	4	63	21	241
2017	Information technology	31	29	14	8	3	7	6	70	14	923
2017	Internal audit	29	29	15	10	4	4	9	66	16	70
2017	Evaluation	35	21	12	11	7	9	6	66	20	87
2017	Data sciences	35	26	12	10	5	8	4	69	17	126
2017	Policy	32	30	13	7	4	6	8	72	13	764
2017	Project management	27	29	15	9	6	7	8	65	18	738
2017	Other services to the public	25	28	15	12	8	7	4	60	23	1905
2017	None of the above	25	29	17	10	8	6	4	60	20	1815
2014	Client contact centre	26	32	16	10	6	5	4	64	18	2934
2014	Health care practitioners	18	33	19	16	7	5	2	55	24	167
2014	Federal regulators	25	25	17	13	12	4	3	55	27	118
2014	Compliance, inspection and enforcement	25	31	16	11	8	5	4	62	20	567
2014	Communications or public affairs	25	30	19	13	5	5	3	60	20	285
2014	Access to information and privacy	36	25	15	10	10	1	3	63	21	119
2014	Security	26	32	21	9	4	6	3	63	14	95
2014	Science and technology	22	31	20	6	13	8	0	58	21	49
2014	Legal services	22	39	19	10	2	6	2	66	13	58
2014	Administration and operations	27	31	17	10	8	5	3	63	19	3462
2014	Human resources	30	30	15	11	6	4	5	66	18	668
2014	Financial management	32	28	19	6	6	5	5	66	13	451
2014	Procurement	26	41	17	3	9	2	2	70	12	39
2014	Real property	48	31	7	6	2	4	2	84	8	54
2014	Materiel management	34	24	13	15	8	3	3	61	24	29
2014	Information management	31	30	12	10	10	5	4	66	21	285
2014	Information technology	32	31	14	8	5	5	5	70	14	1157
2014	Internal audit	18	39	21	9	2	4	8	64	11	66
2014	Evaluation	21	36	10	7	11	9	5	67	21	124
2014	Other services to the public	25	30	17	11	10	5	3	59	23	2202
2014	None of the above	25	31	16	10	8	5	4	62	19	2172

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	30	7	7	4	1	0	81	11	3098
2017	Health care practitioners	34	31	12	11	12	1	0	66	23	148
2017	Federal regulators	45	23	10	12	9	0	1	68	21	98
2017	Compliance, inspection and enforcement	42	29	7	11	9	2	0	72	20	633
2017	Communications or public affairs	45	28	10	8	9	0	0	73	17	242
2017	Access to information and privacy	46	32	8	5	6	2	0	80	11	135
2017	Security	40	35	8	6	6	3	2	79	13	82
2017	Science and technology	59	21	5	9	2	0	4	83	12	40
2017	Legal services	40	36	11	11	3	0	0	76	13	36
2017	Administration and operations	44	32	8	8	6	2	0	77	15	3211
2017	Human resources	49	33	6	7	4	1	0	83	11	638
2017	Financial management	43	36	9	7	4	0	1	80	11	432
2017	Procurement	54	34	2	0	7	3	0	90	7	43
2017	Real property	50	25	9	11	4	2	0	76	15	52
2017	Materiel management	45	33	15	8	0	0	0	77	8	27
2017	Information management	44	31	11	8	5	0	0	75	14	241
2017	Information technology	51	31	8	6	4	1	0	82	10	922
2017	Internal audit	53	29	6	7	5	0	0	82	13	70
2017	Evaluation	49	26	8	6	9	2	0	77	15	87
2017	Data sciences	55	23	7	8	5	1	0	79	14	126
2017	Policy	49	30	7	10	3	1	0	80	13	764
2017	Project management	46	29	8	8	7	1	0	76	15	738
2017	Other services to the public	43	28	9	11	7	2	0	72	18	1904
2017	None of the above	43	29	10	9	7	2	0	73	17	1812
2014	Client contact centre	46	31	9	8	5	1	0	79	13	2932
2014	Health care practitioners	36	34	10	11	6	2	0	72	17	167
2014	Federal regulators	39	33	8	9	9	2	0	73	18	118
2014	Compliance, inspection and enforcement	41	32	11	10	5	1	0	74	15	569
2014	Communications or public affairs	36	28	12	16	7	1	0	65	23	285
2014	Access to information and privacy	46	25	10	10	9	0	1	71	19	119
2014	Security	42	30	17	6	3	1	0	73	10	95
2014	Science and technology	34	36	16	6	7	0	0	71	13	48
2014	Legal services	40	39	11	7	0	2	0	81	7	58
2014	Administration and operations	42	30	10	10	7	1	0	73	17	3460
2014	Human resources	46	31	8	8	5	1	0	78	14	668
2014	Financial management	48	31	10	6	5	1	0	80	10	451
2014	Procurement	52	24	13	3	3	3	3	80	6	39
2014	Real property	63	20	6	7	2	2	0	85	10	54
2014	Materiel management	40	39	7	4	8	3	0	81	12	29
2014	Information management	42	30	10	8	9	0	0	73	17	285
2014	Information technology	49	30	7	8	4	1	0	81	12	1157
2014	Internal audit	34	45	6	14	0	1	0	80	15	66
2014	Evaluation	44	33	3	12	5	2	0	79	18	124
2014	Other services to the public	39	28	10	11	9	2	0	69	21	2201
2014	None of the above	40	30	9	11	8	2	1	72	19	2172

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	37	12	12	5	2	0	70	17	3094
2017	Health care practitioners	27	40	9	15	8	2	0	68	24	147
2017	Federal regulators	28	41	10	11	8	1	1	71	19	98
2017	Compliance, inspection and enforcement	22	35	14	15	10	3	1	59	26	635
2017	Communications or public affairs	35	36	11	11	7	1	0	71	18	241
2017	Access to information and privacy	35	36	16	4	6	4	0	73	10	134
2017	Security	25	40	12	7	14	1	0	66	22	82
2017	Science and technology	31	39	11	7	5	2	4	75	12	40
2017	Legal services	30	40	8	19	3	0	0	70	22	36
2017	Administration and operations	24	38	13	15	7	2	0	63	23	3206
2017	Human resources	38	40	8	8	4	2	1	79	12	637
2017	Financial management	29	42	14	9	3	2	1	73	12	432
2017	Procurement	41	23	10	19	5	2	0	65	25	42
2017	Real property	33	28	17	16	6	0	0	61	22	52
2017	Materiel management	25	37	18	7	8	0	4	65	16	27
2017	Information management	33	33	13	15	5	1	0	66	20	241
2017	Information technology	31	37	14	11	5	1	1	69	17	922
2017	Internal audit	27	44	9	12	5	0	3	73	18	70
2017	Evaluation	46	31	9	9	2	0	1	79	12	87
2017	Data sciences	46	35	10	5	4	0	0	81	9	126
2017	Policy	43	35	8	10	3	1	1	79	13	764
2017	Project management	28	40	14	11	6	1	0	69	17	737
2017	Other services to the public	26	31	14	16	9	2	1	59	26	1905
2017	None of the above	26	34	13	16	8	2	1	61	25	1813
2014	Client contact centre	22	44	14	13	5	2	1	68	18	2934
2014	Health care practitioners	29	40	14	11	4	2	1	71	15	167
2014	Federal regulators	25	41	15	12	4	3	1	69	16	119
2014	Compliance, inspection and enforcement	16	40	16	18	9	2	0	57	27	569
2014	Communications or public affairs	28	43	9	14	5	1	0	72	19	285
2014	Access to information and privacy	30	29	15	10	12	3	2	62	23	119
2014	Security	17	34	12	18	9	4	4	57	30	95
2014	Science and technology	29	38	16	2	11	2	2	70	14	49
2014	Legal services	31	32	19	13	3	2	0	64	17	58
2014	Administration and operations	21	40	14	15	7	2	1	63	23	3461
2014	Human resources	26	42	12	11	6	2	1	70	18	668
2014	Financial management	29	42	11	12	4	1	0	73	16	451
2014	Procurement	24	45	13	5	9	2	3	72	15	39
2014	Real property	33	39	7	9	8	2	2	75	18	54
2014	Materiel management	24	38	10	11	6	4	6	69	20	29
2014	Information management	31	32	13	14	7	1	1	65	22	285
2014	Information technology	26	39	14	11	6	3	2	68	18	1157
2014	Internal audit	18	42	21	14	2	1	2	62	16	66
2014	Evaluation	26	42	14	8	6	2	1	70	15	124
2014	Other services to the public	19	34	15	18	10	3	1	55	30	2204
2014	None of the above	25	36	13	16	7	3	1	63	24	2174

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	27	16	11	10	13	1	57	25	3102
2017	Health care practitioners	24	24	11	16	12	12	1	55	32	147
2017	Federal regulators	18	28	12	11	15	15	1	55	31	98
2017	Compliance, inspection and enforcement	18	22	16	17	14	13	1	46	36	633
2017	Communications or public affairs	22	31	17	12	6	8	3	60	20	242
2017	Access to information and privacy	31	27	11	9	6	13	3	69	18	135
2017	Security	18	31	18	10	12	9	2	55	24	82
2017	Science and technology	16	39	11	5	7	18	4	71	15	40
2017	Legal services	15	26	19	17	11	12	0	46	32	36
2017	Administration and operations	21	27	16	14	11	10	1	55	28	3212
2017	Human resources	31	31	11	10	7	9	0	69	19	638
2017	Financial management	22	33	17	10	8	9	1	61	20	432
2017	Procurement	31	23	9	11	12	14	0	62	27	43
2017	Real property	36	22	15	8	4	16	0	68	14	52
2017	Materiel management	17	40	8	11	12	8	4	65	26	27
2017	Information management	27	24	15	12	7	14	1	61	22	241
2017	Information technology	25	29	14	9	8	14	1	63	21	922
2017	Internal audit	20	36	17	11	7	9	0	61	20	70
2017	Evaluation	29	27	14	10	8	11	0	63	21	87
2017	Data sciences	43	26	7	8	5	11	0	78	14	126
2017	Policy	36	27	10	8	5	13	1	73	15	763
2017	Project management	24	29	14	12	9	10	1	60	25	738
2017	Other services to the public	21	22	15	15	13	12	1	50	33	1904
2017	None of the above	22	23	17	13	12	12	1	52	29	1813
2014	Client contact centre	18	30	19	13	10	10	1	54	25	2931
2014	Health care practitioners	17	25	20	7	7	22	2	56	17	167
2014	Federal regulators	20	32	16	13	12	6	1	56	26	119
2014	Compliance, inspection and enforcement	16	25	22	14	11	11	1	46	28	569
2014	Communications or public affairs	25	26	15	17	10	6	0	55	29	285
2014	Access to information and privacy	27	27	18	11	13	3	2	56	25	119
2014	Security	21	22	17	19	9	9	2	48	32	95
2014	Science and technology	18	30	6	16	15	16	0	56	37	49
2014	Legal services	32	28	8	12	7	12	0	69	22	58
2014	Administration and operations	20	27	17	15	12	9	1	52	29	3462
2014	Human resources	25	29	15	14	7	8	1	60	24	668
2014	Financial management	25	33	15	12	6	8	1	64	20	451
2014	Procurement	33	17	21	7	11	10	0	56	21	39
2014	Real property	28	39	15	7	6	6	0	71	14	54
2014	Materiel management	14	20	17	14	21	10	3	39	41	29
2014	Information management	26	22	16	13	10	11	2	55	26	285
2014	Information technology	24	27	16	10	7	12	4	60	20	1157
2014	Internal audit	17	34	20	9	8	11	2	58	20	66
2014	Evaluation	18	32	14	13	10	13	0	58	26	124
2014	Other services to the public	16	23	17	16	15	11	1	46	35	2203
2014	None of the above	23	24	17	12	11	11	2	54	27	2174

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	22	17	16	11	19	2	46	33	3102
2017	Health care practitioners	6	12	19	18	19	25	1	24	51	148
2017	Federal regulators	10	22	17	18	18	13	2	37	42	98
2017	Compliance, inspection and enforcement	8	18	17	16	15	24	2	35	41	633
2017	Communications or public affairs	11	21	22	11	12	18	4	41	30	242
2017	Access to information and privacy	17	25	20	9	7	22	1	54	21	134
2017	Security	11	17	18	23	15	12	4	33	45	82
2017	Science and technology	10	40	14	7	12	14	4	61	23	40
2017	Legal services	15	7	24	19	8	26	0	31	37	36
2017	Administration and operations	10	22	18	17	13	17	2	40	37	3208
2017	Human resources	15	22	15	15	7	22	4	49	30	638
2017	Financial management	12	21	20	14	9	20	3	44	30	432
2017	Procurement	12	18	19	30	5	14	2	36	42	43
2017	Real property	15	27	13	15	15	12	2	50	35	52
2017	Materiel management	7	29	14	17	12	20	0	46	37	27
2017	Information management	12	22	18	18	9	18	2	43	34	241
2017	Information technology	12	22	18	14	10	20	4	45	32	923
2017	Internal audit	9	20	23	21	5	17	4	37	34	70
2017	Evaluation	16	17	15	8	12	30	3	48	29	87
2017	Data sciences	19	17	12	16	7	25	5	51	33	126
2017	Policy	13	22	16	13	8	22	5	49	30	763
2017	Project management	9	22	18	15	12	21	3	40	35	738
2017	Other services to the public	10	19	16	18	15	21	2	38	42	1904
2017	None of the above	12	19	18	16	13	19	2	40	37	1818
2014	Client contact centre	10	23	18	18	14	14	2	40	38	2933
2014	Health care practitioners	7	17	22	16	21	16	2	29	44	167
2014	Federal regulators	10	23	15	12	24	15	2	40	43	119
2014	Compliance, inspection and enforcement	4	17	21	17	20	19	1	27	46	569
2014	Communications or public affairs	9	23	17	23	12	13	2	38	42	285
2014	Access to information and privacy	17	21	18	16	17	9	2	43	37	119
2014	Security	11	16	24	17	16	11	4	32	38	95
2014	Science and technology	12	10	26	18	13	20	2	28	40	49
2014	Legal services	7	26	16	26	2	22	2	44	35	58
2014	Administration and operations	9	21	20	18	15	14	2	36	40	3460
2014	Human resources	12	24	17	17	13	14	2	43	36	669
2014	Financial management	11	22	21	14	12	16	5	41	33	451
2014	Procurement	2	35	13	17	14	18	0	45	39	38
2014	Real property	11	20	24	13	11	20	0	39	31	54
2014	Materiel management	17	20	10	8	21	18	6	48	38	29
2014	Information management	11	23	16	17	13	16	4	42	38	285
2014	Information technology	11	21	22	15	13	15	4	39	34	1156
2014	Internal audit	6	17	27	24	13	12	0	27	42	66
2014	Evaluation	8	14	22	18	15	22	1	28	43	124
2014	Other services to the public	7	17	19	19	20	17	1	29	48	2204
2014	None of the above	9	19	19	16	16	17	3	35	40	2174

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	39	7	5	2	0	0	86	7	3101
2017	Health care practitioners	32	39	6	15	7	0	0	71	23	147
2017	Federal regulators	30	43	7	13	6	0	1	73	20	98
2017	Compliance, inspection and enforcement	39	40	7	8	6	0	0	79	14	628
2017	Communications or public affairs	47	33	8	6	5	0	0	81	11	242
2017	Access to information and privacy	48	38	7	2	4	1	0	87	6	135
2017	Security	30	45	6	15	4	1	0	75	19	82
2017	Science and technology	59	28	2	5	2	0	4	91	7	40
2017	Legal services	28	46	11	16	0	0	0	73	16	36
2017	Administration and operations	40	42	8	7	3	0	0	82	9	3208
2017	Human resources	53	36	5	3	3	0	0	89	6	637
2017	Financial management	43	43	9	4	1	0	0	86	6	431
2017	Procurement	49	34	9	5	3	0	0	83	8	43
2017	Real property	41	37	11	8	4	0	0	78	11	52
2017	Materiel management	33	45	4	14	4	0	0	78	19	27
2017	Information management	47	37	7	6	4	0	0	83	10	241
2017	Information technology	52	37	5	4	2	0	0	89	6	921
2017	Internal audit	42	44	7	5	1	0	0	86	7	70
2017	Evaluation	48	31	11	4	5	0	0	79	9	87
2017	Data sciences	56	34	4	4	2	0	0	90	6	126
2017	Policy	57	31	6	4	2	0	0	88	6	760
2017	Project management	47	36	7	6	4	0	0	83	10	738
2017	Other services to the public	39	40	8	9	4	1	0	79	13	1900
2017	None of the above	41	40	8	7	4	0	0	81	11	1817
2014	Client contact centre	40	43	8	6	2	0	0	83	8	2930
2014	Health care practitioners	36	43	9	8	3	0	0	80	11	167
2014	Federal regulators	42	35	8	9	5	0	0	78	14	119
2014	Compliance, inspection and enforcement	35	43	9	8	5	0	0	79	13	568
2014	Communications or public affairs	42	41	7	8	2	0	0	83	10	285
2014	Access to information and privacy	43	29	10	12	5	0	0	73	17	119
2014	Security	34	48	8	9	1	0	0	82	10	95
2014	Science and technology	44	34	8	12	3	0	0	77	15	49
2014	Legal services	46	43	7	5	0	0	0	88	5	58
2014	Administration and operations	37	42	9	8	3	0	0	80	11	3459
2014	Human resources	43	42	7	5	3	0	0	85	8	668
2014	Financial management	47	39	7	4	2	0	0	87	6	451
2014	Procurement	51	35	5	6	3	0	0	86	9	39
2014	Real property	56	38	4	0	2	0	0	94	2	54
2014	Materiel management	34	47	7	8	4	0	0	81	12	29
2014	Information management	48	29	11	9	4	0	0	76	13	285
2014	Information technology	46	42	7	4	1	0	0	88	5	1157
2014	Internal audit	30	56	4	7	3	0	0	86	10	66
2014	Evaluation	44	37	9	8	2	0	0	81	10	124
2014	Other services to the public	34	43	10	9	4	1	0	77	13	2203
2014	None of the above	40	41	8	7	3	1	0	82	10	2173

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	38	10	7	4	1	1	79	11	3103
2017	Health care practitioners	28	35	15	12	7	1	1	65	19	147
2017	Federal regulators	33	37	10	11	5	0	3	73	16	98
2017	Compliance, inspection and enforcement	32	37	13	11	6	1	0	70	17	632
2017	Communications or public affairs	40	34	9	11	6	0	0	74	17	242
2017	Access to information and privacy	45	31	14	4	5	1	1	77	9	135
2017	Security	34	37	17	4	6	1	1	73	10	82
2017	Science and technology	35	37	20	2	2	0	4	75	5	40
2017	Legal services	27	53	6	5	8	0	0	81	14	36
2017	Administration and operations	36	38	12	8	5	0	0	74	14	3214
2017	Human resources	39	37	10	6	6	1	1	78	12	637
2017	Financial management	38	36	14	7	4	0	0	75	11	432
2017	Procurement	34	41	12	4	9	0	0	74	14	43
2017	Real property	45	30	15	6	0	2	2	79	6	52
2017	Materiel management	52	29	8	11	0	0	0	81	11	27
2017	Information management	46	30	12	8	4	0	0	76	12	241
2017	Information technology	42	36	10	7	4	0	1	78	12	920
2017	Internal audit	41	42	8	3	6	0	0	83	9	70
2017	Evaluation	44	30	12	8	5	0	2	75	13	87
2017	Data sciences	45	35	4	12	2	0	1	81	15	125
2017	Policy	41	36	9	9	4	1	0	78	13	764
2017	Project management	40	36	9	8	5	1	1	77	14	738
2017	Other services to the public	36	35	12	10	5	1	1	73	15	1905
2017	None of the above	37	35	13	8	6	1	1	73	14	1816
2014	Client contact centre	35	40	12	8	5	0	0	75	13	2930
2014	Health care practitioners	33	33	15	8	8	1	1	67	17	167
2014	Federal regulators	34	32	17	7	8	0	1	67	16	119
2014	Compliance, inspection and enforcement	28	39	13	13	6	1	0	68	19	569
2014	Communications or public affairs	32	40	12	10	6	0	0	71	16	285
2014	Access to information and privacy	39	37	13	6	5	1	0	76	11	119
2014	Security	30	37	18	8	6	0	0	68	14	95
2014	Science and technology	37	34	10	10	9	0	0	71	19	49
2014	Legal services	44	39	10	5	2	0	0	83	7	58
2014	Administration and operations	34	37	13	9	6	0	0	71	15	3462
2014	Human resources	36	36	12	9	6	1	1	73	15	669
2014	Financial management	39	38	9	7	6	0	1	77	13	451
2014	Procurement	32	44	10	5	8	0	0	76	13	39
2014	Real property	35	41	11	9	4	0	0	76	13	54
2014	Materiel management	40	24	17	14	4	0	0	64	18	29
2014	Information management	41	37	9	6	7	0	0	78	13	285
2014	Information technology	38	37	11	8	6	0	0	76	14	1157
2014	Internal audit	28	47	14	6	3	1	0	77	9	66
2014	Evaluation	30	45	12	5	6	0	2	76	12	124
2014	Other services to the public	31	36	15	10	8	1	0	67	18	2204
2014	None of the above	34	37	13	8	7	1	1	72	15	2174

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	30	10	5	3	2	1	82	8	3102
2017	Health care practitioners	35	39	14	4	5	1	1	76	10	148
2017	Federal regulators	39	30	12	8	7	1	3	72	15	97
2017	Compliance, inspection and enforcement	40	32	12	7	6	3	1	75	13	633
2017	Communications or public affairs	46	28	11	7	5	1	1	76	12	241
2017	Access to information and privacy	51	30	8	5	5	1	1	82	10	135
2017	Security	43	30	16	2	6	1	1	75	9	82
2017	Science and technology	45	28	9	12	2	0	4	76	15	40
2017	Legal services	46	32	14	3	3	0	3	80	6	36
2017	Administration and operations	44	34	11	5	3	2	0	79	9	3214
2017	Human resources	46	35	9	4	4	3	0	83	8	636
2017	Financial management	46	30	13	6	3	2	1	77	9	431
2017	Procurement	43	32	19	2	2	2	0	76	5	43
2017	Real property	47	34	8	8	2	2	0	83	10	52
2017	Materiel management	63	22	11	3	0	0	0	86	3	27
2017	Information management	52	28	11	6	1	2	0	82	7	241
2017	Information technology	51	30	9	4	3	2	1	83	7	923
2017	Internal audit	56	32	0	5	4	0	3	91	9	70
2017	Evaluation	50	36	9	3	0	2	0	87	3	87
2017	Data sciences	55	30	6	7	2	1	0	86	8	126
2017	Policy	52	28	8	6	3	3	0	83	9	763
2017	Project management	48	30	10	5	4	3	0	80	9	739
2017	Other services to the public	46	30	11	6	4	2	1	79	10	1905
2017	None of the above	44	32	11	7	4	2	1	78	11	1818
2014	Client contact centre	42	34	12	6	4	2	0	77	10	2935
2014	Health care practitioners	48	29	14	5	4	1	0	78	8	167
2014	Federal regulators	36	26	18	12	7	1	1	63	19	119
2014	Compliance, inspection and enforcement	37	31	15	8	6	3	0	70	14	569
2014	Communications or public affairs	38	39	12	5	5	1	0	78	10	285
2014	Access to information and privacy	38	31	16	6	7	1	1	70	14	119
2014	Security	38	33	16	6	4	2	0	73	11	95
2014	Science and technology	41	30	6	10	7	6	0	76	18	49
2014	Legal services	53	34	12	0	2	0	0	86	2	58
2014	Administration and operations	41	33	13	7	4	3	0	76	11	3463
2014	Human resources	42	31	13	6	5	3	0	76	11	669
2014	Financial management	45	36	9	4	4	2	0	83	8	450
2014	Procurement	50	31	10	0	6	3	0	84	6	39
2014	Real property	48	37	13	2	0	0	0	85	2	54
2014	Materiel management	44	23	13	7	8	4	0	71	16	29
2014	Information management	49	28	10	7	3	2	1	79	10	285
2014	Information technology	45	32	12	5	4	1	0	78	9	1157
2014	Internal audit	38	37	12	8	1	3	0	77	10	66
2014	Evaluation	43	37	6	5	5	4	0	83	10	124
2014	Other services to the public	39	31	14	7	6	2	1	72	13	2202
2014	None of the above	41	31	13	7	5	3	1	75	12	2173

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	34	9	5	3	1	0	83	8	3097
2017	Health care practitioners	38	33	12	10	4	1	0	73	15	147
2017	Federal regulators	42	32	6	11	5	1	3	78	16	98
2017	Compliance, inspection and enforcement	38	36	10	7	6	2	0	76	14	632
2017	Communications or public affairs	42	28	11	13	4	0	1	72	17	242
2017	Access to information and privacy	49	33	7	7	3	1	0	83	10	135
2017	Security	41	36	10	5	8	0	0	77	13	82
2017	Science and technology	43	33	11	9	0	0	4	78	10	40
2017	Legal services	35	51	5	8	0	0	0	86	8	36
2017	Administration and operations	42	35	10	7	4	1	0	78	11	3212
2017	Human resources	47	34	9	5	4	1	0	82	9	636
2017	Financial management	46	33	11	6	3	1	0	80	9	432
2017	Procurement	42	30	14	7	5	3	0	74	12	43
2017	Real property	51	25	11	11	2	0	0	76	13	52
2017	Materiel management	63	22	4	11	0	0	0	85	11	27
2017	Information management	50	28	11	7	4	0	0	78	11	241
2017	Information technology	48	34	8	6	3	1	1	83	9	923
2017	Internal audit	47	40	6	3	4	0	0	87	7	69
2017	Evaluation	42	45	6	6	1	0	0	87	7	87
2017	Data sciences	55	25	10	5	4	0	0	80	9	126
2017	Policy	49	32	7	8	3	1	0	82	11	764
2017	Project management	44	33	10	7	5	1	0	78	12	738
2017	Other services to the public	45	33	10	7	5	1	0	78	11	1904
2017	None of the above	41	35	10	8	4	1	0	77	12	1812
2014	Client contact centre	41	38	11	7	3	1	0	79	10	2935
2014	Health care practitioners	40	36	14	6	4	0	0	76	10	167
2014	Federal regulators	35	32	11	12	7	0	2	68	20	119
2014	Compliance, inspection and enforcement	34	36	12	10	6	1	1	72	16	569
2014	Communications or public affairs	39	36	10	10	5	1	0	76	15	285
2014	Access to information and privacy	38	35	8	12	7	2	0	73	19	119
2014	Security	37	34	13	9	6	0	0	72	15	95
2014	Science and technology	37	32	12	10	9	0	0	69	19	49
2014	Legal services	56	24	10	9	2	0	0	80	10	58
2014	Administration and operations	39	36	10	9	5	1	0	76	14	3460
2014	Human resources	41	36	10	8	5	0	1	77	13	669
2014	Financial management	43	35	9	7	4	1	0	79	12	451
2014	Procurement	41	43	2	8	6	0	0	84	14	39
2014	Real property	41	33	13	13	0	0	0	74	13	54
2014	Materiel management	37	42	14	0	7	0	0	79	7	29
2014	Information management	46	33	10	6	5	0	0	79	11	285
2014	Information technology	42	35	10	8	5	1	0	77	12	1157
2014	Internal audit	36	39	9	14	1	0	0	75	15	66
2014	Evaluation	40	36	11	6	7	0	0	76	13	124
2014	Other services to the public	38	33	12	10	6	1	0	72	16	2200
2014	None of the above	39	35	11	9	6	1	0	74	15	2173

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	81	11	3	1	1	0	3	95	2	3101
2017	Health care practitioners	78	8	2	1	1	1	9	96	2	148
2017	Federal regulators	85	4	2	1	2	0	6	95	3	98
2017	Compliance, inspection and enforcement	78	11	3	1	2	1	5	94	3	632
2017	Communications or public affairs	71	17	4	3	3	0	2	90	6	242
2017	Access to information and privacy	79	12	3	1	1	2	2	94	3	134
2017	Security	71	15	4	2	4	0	4	90	6	82
2017	Science and technology	59	19	7	7	5	0	4	81	12	40
2017	Legal services	84	13	0	0	0	3	0	100	0	36
2017	Administration and operations	78	12	3	1	1	0	4	94	3	3210
2017	Human resources	82	14	1	1	1	0	1	97	2	636
2017	Financial management	74	17	4	2	1	1	2	93	3	432
2017	Procurement	80	14	2	4	0	0	0	93	4	43
2017	Real property	77	11	6	2	2	0	2	90	4	52
2017	Materiel management	89	7	4	0	0	0	0	96	0	27
2017	Information management	81	11	3	0	4	1	1	93	4	240
2017	Information technology	78	12	3	3	2	0	1	91	6	924
2017	Internal audit	89	10	0	1	0	0	0	99	1	70
2017	Evaluation	78	11	4	3	1	0	3	91	5	86
2017	Data sciences	79	15	4	1	1	0	1	94	2	126
2017	Policy	82	11	3	2	2	0	1	94	4	762
2017	Project management	79	11	3	2	3	0	2	92	5	738
2017	Other services to the public	81	9	4	1	2	0	4	94	2	1903
2017	None of the above	78	12	3	2	2	0	4	94	4	1813
2014	Client contact centre	78	13	3	1	2	0	3	94	3	2934
2014	Health care practitioners	73	11	3	0	1	1	11	96	1	167
2014	Federal regulators	81	12	4	1	1	0	1	94	2	119
2014	Compliance, inspection and enforcement	76	13	4	0	1	0	5	95	2	569
2014	Communications or public affairs	75	15	3	4	2	0	1	91	6	285
2014	Access to information and privacy	76	14	6	0	3	0	2	91	3	119
2014	Security	74	16	3	4	0	0	2	92	4	94
2014	Science and technology	65	12	10	8	5	0	0	77	13	49
2014	Legal services	88	7	4	0	1	0	0	95	1	58
2014	Administration and operations	78	13	3	1	1	0	4	95	3	3460
2014	Human resources	78	13	4	2	1	0	3	93	3	669
2014	Financial management	76	16	2	2	2	0	2	94	4	451
2014	Procurement	83	7	0	2	5	0	3	92	8	39
2014	Real property	72	20	7	0	0	0	0	93	0	54
2014	Materiel management	87	9	4	0	0	0	0	96	0	29
2014	Information management	76	13	4	2	1	0	4	93	3	285
2014	Information technology	75	13	4	3	3	0	1	90	6	1156
2014	Internal audit	77	16	1	3	2	0	2	94	5	66
2014	Evaluation	75	14	4	2	2	0	3	92	5	124
2014	Other services to the public	77	11	4	1	2	0	5	92	3	2199
2014	None of the above	77	12	3	2	3	0	3	92	5	2173

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	18	8	5	9	6	23	67	21	3095
2017	Health care practitioners	64	22	3	6	5	1	0	87	10	147
2017	Federal regulators	53	22	5	5	6	2	7	82	12	98
2017	Compliance, inspection and enforcement	54	28	5	4	5	2	2	86	9	635
2017	Communications or public affairs	47	24	9	6	6	4	4	77	14	241
2017	Access to information and privacy	44	23	6	5	3	9	10	82	10	135
2017	Security	48	25	6	5	11	0	4	77	17	81
2017	Science and technology	48	35	2	2	5	0	8	90	8	40
2017	Legal services	46	8	8	5	19	0	13	63	28	36
2017	Administration and operations	49	23	7	5	6	3	7	80	12	3212
2017	Human resources	57	22	5	4	5	3	4	86	9	637
2017	Financial management	50	23	9	4	6	2	6	79	11	430
2017	Procurement	59	18	0	4	0	5	13	95	5	43
2017	Real property	62	23	2	4	4	4	2	90	8	52
2017	Materiel management	79	7	8	0	3	0	4	89	3	27
2017	Information management	57	20	7	4	5	2	5	83	10	239
2017	Information technology	64	21	4	4	3	2	2	89	8	922
2017	Internal audit	41	24	4	12	11	2	7	71	25	70
2017	Evaluation	52	26	7	5	3	3	4	84	8	86
2017	Data sciences	46	26	8	6	5	5	5	80	12	126
2017	Policy	42	24	10	6	6	5	5	74	14	763
2017	Project management	51	22	6	6	8	4	5	79	14	738
2017	Other services to the public	46	19	8	5	8	4	11	76	15	1902
2017	None of the above	48	23	7	5	6	4	7	80	13	1816
2014	Client contact centre	27	19	10	7	12	4	22	62	25	2933
2014	Health care practitioners	44	29	9	6	9	2	1	76	15	166
2014	Federal regulators	41	26	5	8	8	6	6	76	18	119
2014	Compliance, inspection and enforcement	46	25	7	5	11	2	4	76	17	568
2014	Communications or public affairs	40	24	9	10	10	4	4	69	21	285
2014	Access to information and privacy	46	20	8	7	12	2	3	70	21	119
2014	Security	32	25	15	10	9	2	7	63	21	94
2014	Science and technology	50	22	4	10	7	4	4	78	18	49
2014	Legal services	56	21	8	3	5	0	6	83	9	58
2014	Administration and operations	44	24	9	6	7	3	8	76	15	3462
2014	Human resources	42	28	7	8	6	3	6	77	16	669
2014	Financial management	52	27	6	3	4	2	5	85	8	451
2014	Procurement	62	20	3	3	3	0	10	91	7	39
2014	Real property	59	26	9	6	0	0	0	85	6	54
2014	Materiel management	46	25	7	4	4	4	10	83	9	29
2014	Information management	53	21	7	5	5	3	5	81	11	284
2014	Information technology	57	25	7	4	3	2	3	86	7	1157
2014	Internal audit	46	24	6	5	12	1	6	76	18	66
2014	Evaluation	50	27	5	5	5	3	4	83	12	124
2014	Other services to the public	40	23	9	5	10	4	9	73	17	2201
2014	None of the above	42	24	9	5	8	5	7	75	15	2173

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	29	8	6	4	1	0	82	10	3097
2017	Health care practitioners	49	31	5	10	4	1	0	81	14	147
2017	Federal regulators	51	28	5	9	6	0	1	80	15	98
2017	Compliance, inspection and enforcement	52	28	8	5	6	1	0	81	11	634
2017	Communications or public affairs	53	23	8	9	5	2	0	78	14	241
2017	Access to information and privacy	51	32	8	4	3	1	0	83	8	135
2017	Security	49	29	11	7	4	0	0	78	11	81
2017	Science and technology	45	28	21	0	2	0	4	76	2	40
2017	Legal services	59	30	8	0	3	0	0	89	3	36
2017	Administration and operations	54	28	7	6	5	1	0	82	11	3209
2017	Human resources	60	26	5	4	3	1	0	87	8	636
2017	Financial management	55	28	9	5	2	1	0	84	7	432
2017	Procurement	65	20	7	7	0	0	0	86	7	43
2017	Real property	60	19	11	10	0	0	0	79	10	52
2017	Materiel management	74	15	4	7	0	0	0	89	7	27
2017	Information management	60	22	10	3	3	2	0	84	6	240
2017	Information technology	60	26	7	3	3	1	0	87	6	923
2017	Internal audit	59	27	7	2	4	0	1	87	6	70
2017	Evaluation	59	17	13	6	3	2	0	78	8	86
2017	Data sciences	60	21	5	7	4	2	0	83	11	125
2017	Policy	57	26	5	6	4	1	0	85	10	763
2017	Project management	57	27	5	5	5	1	0	85	10	739
2017	Other services to the public	54	26	8	6	5	1	0	81	11	1904
2017	None of the above	51	28	8	6	5	1	0	81	11	1818

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	53	28	9	4	4	2	0	83	8	3101
2017	Health care practitioners	49	30	11	4	4	2	0	81	9	147
2017	Federal regulators	55	22	8	4	8	2	1	80	12	98
2017	Compliance, inspection and enforcement	51	25	11	5	7	1	0	77	12	634
2017	Communications or public affairs	57	23	11	4	4	1	0	81	8	242
2017	Access to information and privacy	50	32	9	4	3	2	0	84	7	135
2017	Security	51	28	12	2	5	1	0	80	7	81
2017	Science and technology	47	28	16	0	5	0	4	78	5	39
2017	Legal services	56	25	14	3	3	0	0	81	5	36
2017	Administration and operations	54	25	10	4	4	2	0	81	9	3209
2017	Human resources	60	24	7	4	4	1	1	86	8	637
2017	Financial management	55	27	11	4	2	1	0	83	6	429
2017	Procurement	53	33	7	7	0	0	0	86	7	43
2017	Real property	64	17	11	4	0	4	0	84	4	52
2017	Materiel management	74	22	4	0	0	0	0	96	0	27
2017	Information management	57	23	12	2	4	2	0	81	6	240
2017	Information technology	57	26	10	2	3	2	0	84	6	924
2017	Internal audit	59	25	7	5	3	0	1	85	7	70
2017	Evaluation	60	24	11	4	1	0	1	84	5	86
2017	Data sciences	62	22	5	4	5	2	0	85	10	126
2017	Policy	61	23	9	3	3	1	0	85	6	762
2017	Project management	57	25	9	3	3	2	0	84	7	738
2017	Other services to the public	55	24	10	4	5	2	0	81	9	1903
2017	None of the above	51	26	11	5	4	2	0	80	9	1819

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	30	10	5	4	0	0	80	10	3094
2017	Health care practitioners	51	26	9	8	4	2	0	79	12	147
2017	Federal regulators	55	24	5	9	6	0	1	80	15	98
2017	Compliance, inspection and enforcement	46	28	11	8	6	0	0	75	14	633
2017	Communications or public affairs	52	21	11	9	7	1	0	73	15	242
2017	Access to information and privacy	53	27	11	4	4	0	0	80	9	135
2017	Security	51	27	9	7	6	0	0	78	14	81
2017	Science and technology	42	33	14	2	5	0	4	78	7	39
2017	Legal services	52	34	3	8	3	0	0	86	11	35
2017	Administration and operations	50	29	10	6	5	1	0	80	11	3207
2017	Human resources	56	26	8	5	5	0	0	83	9	634
2017	Financial management	53	25	13	6	3	1	0	78	9	431
2017	Procurement	54	29	5	9	2	0	0	84	12	43
2017	Real property	58	17	15	8	2	0	0	75	10	52
2017	Materiel management	66	26	0	8	0	0	0	92	8	27
2017	Information management	58	25	7	7	3	0	0	83	10	240
2017	Information technology	55	26	10	4	4	1	0	82	7	922
2017	Internal audit	56	33	6	1	4	0	0	89	6	70
2017	Evaluation	61	26	9	1	3	0	0	86	4	86
2017	Data sciences	56	23	11	6	4	0	0	79	10	125
2017	Policy	52	29	7	7	4	1	0	82	11	764
2017	Project management	52	29	8	7	4	0	0	81	11	739
2017	Other services to the public	52	26	10	7	5	0	0	78	11	1898
2017	None of the above	49	28	11	6	5	0	0	78	11	1816
2014	Client contact centre	42	34	12	7	5	0	0	76	12	2930
2014	Health care practitioners	47	32	15	4	2	0	1	79	7	165
2014	Federal regulators	41	30	11	7	9	1	1	72	16	119
2014	Compliance, inspection and enforcement	39	33	12	8	7	0	0	72	15	568
2014	Communications or public affairs	40	34	11	10	6	0	0	73	16	285
2014	Access to information and privacy	47	32	12	4	5	0	0	79	9	119
2014	Security	43	24	15	13	5	0	0	67	18	95
2014	Science and technology	45	30	10	10	5	0	0	76	14	49
2014	Legal services	54	32	7	2	5	0	0	86	7	58
2014	Administration and operations	45	32	11	6	5	0	0	78	11	3459
2014	Human resources	45	30	11	7	7	0	0	75	14	669
2014	Financial management	51	28	10	6	5	0	0	79	11	451
2014	Procurement	56	27	8	6	2	0	0	83	8	39
2014	Real property	46	31	6	17	0	0	0	77	17	54
2014	Materiel management	50	32	10	4	4	0	0	82	8	29
2014	Information management	53	30	7	6	5	0	0	83	11	284
2014	Information technology	51	28	10	6	5	0	0	79	11	1157
2014	Internal audit	41	39	11	5	3	2	0	81	8	65
2014	Evaluation	45	35	8	3	8	0	0	80	12	124
2014	Other services to the public	43	29	12	8	7	0	0	73	15	2202
2014	None of the above	44	30	12	7	5	1	1	75	13	2172

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	40	13	11	6	0	1	71	17	280
2017	Federal regulators	8	58	9	9	8	0	9	72	18	12
2017	Compliance, inspection and enforcement	31	43	8	8	6	1	3	77	15	63
2017	Communications or public affairs	24	45	11	13	2	2	2	73	16	53
2017	Access to information and privacy	26	23	36	0	15	0	0	49	15	13
2017	Security	46	23	8	8	15	0	0	70	23	13
2017	Science and technology	7	69	23	0	0	0	0	77	0	13
2017	Administration and operations	23	44	11	13	5	1	3	71	18	575
2017	Human resources	33	38	12	8	3	3	3	76	12	138
2017	Financial management	22	32	17	10	3	6	12	64	16	139
2017	Real property	47	23	12	0	0	12	6	85	0	17
2017	Information management	22	35	30	10	0	0	3	59	10	31
2017	Information technology	20	40	13	13	5	1	7	66	20	202
2017	Internal audit	17	47	6	12	11	0	6	69	25	17
2017	Evaluation	17	58	0	0	8	0	17	90	10	12
2017	Data sciences	18	30	17	12	6	6	12	57	22	17
2017	Policy	28	34	10	13	5	3	6	69	20	184
2017	Project management	21	40	15	8	4	4	7	69	14	144
2017	Other services to the public	27	43	10	16	3	0	1	70	19	200
2017	None of the above	31	44	10	7	4	3	1	78	11	269
2014	Client contact centre	27	40	10	14	7	1	1	69	22	287
2014	Federal regulators	45	28	0	14	9	0	4	76	24	22
2014	Compliance, inspection and enforcement	21	42	18	7	12	0	0	63	19	68
2014	Communications or public affairs	23	49	17	8	1	1	1	73	9	78
2014	Access to information and privacy	50	19	11	11	10	0	0	69	20	10
2014	Security	19	51	12	6	6	0	6	74	13	16
2014	Administration and operations	26	42	13	9	5	2	3	71	15	684
2014	Human resources	30	38	13	10	4	0	4	71	15	115
2014	Financial management	26	36	15	4	3	6	10	74	8	144
2014	Procurement	51	30	10	0	0	0	10	89	0	10
2014	Real property	47	32	5	11	5	0	0	79	16	19
2014	Information management	22	32	17	13	6	4	4	59	22	46
2014	Information technology	21	37	16	10	5	3	8	65	17	316
2014	Internal audit	19	40	27	6	7	0	0	60	13	15
2014	Evaluation	14	43	7	14	14	0	7	62	31	14
2014	Other services to the public	26	34	13	15	7	2	2	63	23	242
2014	None of the above	28	35	14	11	6	2	4	68	18	413

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	30	13	6	4	13	1	73	12	3099
2017	Health care practitioners	19	26	21	17	10	8	0	48	29	148
2017	Federal regulators	24	31	15	13	10	7	0	59	24	98
2017	Compliance, inspection and enforcement	27	26	13	11	9	14	0	61	23	634
2017	Communications or public affairs	23	40	16	8	8	5	0	66	17	242
2017	Access to information and privacy	42	30	14	4	3	8	0	77	8	135
2017	Security	32	38	11	9	2	6	2	76	12	82
2017	Science and technology	36	28	16	2	2	12	4	75	6	40
2017	Legal services	40	38	8	6	6	0	3	80	12	36
2017	Administration and operations	29	32	15	8	6	9	0	68	15	3212
2017	Human resources	33	40	12	6	4	7	0	78	10	638
2017	Financial management	30	37	16	8	4	6	0	71	12	432
2017	Procurement	33	36	12	0	4	15	0	81	5	43
2017	Real property	32	36	19	6	0	8	0	74	6	52
2017	Materiel management	44	33	7	4	0	12	0	87	5	27
2017	Information management	34	31	14	8	5	8	0	71	14	240
2017	Information technology	30	30	15	6	3	15	0	71	11	925
2017	Internal audit	30	33	13	12	4	9	0	69	17	70
2017	Evaluation	34	40	8	5	5	8	0	81	11	87
2017	Data sciences	33	30	14	7	1	15	1	74	10	126
2017	Policy	38	32	10	8	4	8	0	76	13	763
2017	Project management	28	33	15	11	6	8	0	65	18	740
2017	Other services to the public	32	27	15	7	8	11	1	66	17	1908
2017	None of the above	29	29	17	9	7	9	0	65	17	1819
2014	Client contact centre	25	32	18	8	5	13	0	66	14	2934
2014	Health care practitioners	17	31	22	8	6	14	1	57	17	167
2014	Federal regulators	20	31	16	12	15	7	0	54	29	118
2014	Compliance, inspection and enforcement	16	29	19	13	10	13	0	52	26	569
2014	Communications or public affairs	20	34	19	15	5	8	0	59	21	285
2014	Access to information and privacy	33	30	18	7	5	7	1	67	13	120
2014	Security	27	23	24	11	8	6	1	54	21	95
2014	Science and technology	18	26	22	18	11	4	2	46	31	49
2014	Legal services	41	36	8	10	2	2	2	80	12	58
2014	Administration and operations	23	34	16	9	7	9	0	64	18	3460
2014	Human resources	27	33	16	8	6	9	0	66	16	668
2014	Financial management	28	42	13	7	5	5	0	74	12	450
2014	Procurement	23	40	13	8	6	10	0	70	16	39
2014	Real property	20	39	24	7	6	4	0	61	14	54
2014	Materiel management	28	46	3	10	7	6	0	79	18	29
2014	Information management	33	27	16	9	4	11	0	67	15	284
2014	Information technology	20	33	20	8	5	15	0	62	15	1157
2014	Internal audit	10	43	21	10	4	11	0	60	16	66
2014	Evaluation	24	34	14	7	5	15	0	69	15	124
2014	Other services to the public	23	26	19	10	9	12	0	57	21	2202
2014	None of the above	24	30	17	11	7	11	0	61	20	2172

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	31	16	9	6	5	0	66	17	3101
2017	Health care practitioners	12	27	26	14	16	6	0	41	32	148
2017	Federal regulators	21	29	22	11	13	4	0	51	25	98
2017	Compliance, inspection and enforcement	22	27	18	16	13	4	1	52	30	634
2017	Communications or public affairs	22	43	16	12	6	2	0	66	18	242
2017	Access to information and privacy	41	31	16	6	3	2	1	74	9	135
2017	Security	23	38	23	11	4	1	0	62	15	82
2017	Science and technology	31	35	23	5	2	0	4	69	7	40
2017	Legal services	32	30	27	3	6	0	3	63	8	36
2017	Administration and operations	26	33	18	11	8	3	0	61	20	3213
2017	Human resources	32	38	15	7	5	3	0	72	12	637
2017	Financial management	30	35	19	8	4	3	0	68	12	430
2017	Procurement	35	32	19	4	4	5	0	71	9	43
2017	Real property	26	36	28	6	0	4	0	65	6	52
2017	Materiel management	40	27	18	4	4	8	0	73	8	27
2017	Information management	30	31	19	10	5	3	1	64	16	241
2017	Information technology	24	34	18	12	6	5	0	62	20	924
2017	Internal audit	27	37	19	6	6	4	1	68	12	70
2017	Evaluation	30	39	13	7	6	5	0	73	14	87
2017	Data sciences	30	34	16	10	5	5	1	68	15	126
2017	Policy	36	33	13	11	3	3	0	72	15	763
2017	Project management	24	35	17	13	8	4	0	60	22	740
2017	Other services to the public	28	30	16	10	10	5	1	62	21	1904
2017	None of the above	27	30	19	11	9	4	0	59	21	1817
2014	Client contact centre	20	32	22	13	8	5	0	55	21	2932
2014	Health care practitioners	13	29	27	20	8	4	0	43	29	167
2014	Federal regulators	17	27	17	14	22	0	1	45	37	118
2014	Compliance, inspection and enforcement	11	26	20	21	17	4	0	40	39	569
2014	Communications or public affairs	17	32	26	13	9	3	0	51	22	285
2014	Access to information and privacy	23	33	19	14	6	5	1	59	21	120
2014	Security	19	31	25	9	11	4	0	52	21	94
2014	Science and technology	12	29	22	16	21	0	0	41	37	49
2014	Legal services	30	45	8	7	8	0	2	76	15	58
2014	Administration and operations	20	33	20	13	10	3	0	55	24	3462
2014	Human resources	23	34	20	12	7	4	0	60	20	666
2014	Financial management	25	41	16	11	6	0	0	67	17	451
2014	Procurement	22	38	20	8	9	3	0	62	17	39
2014	Real property	13	35	29	11	11	0	0	48	23	54
2014	Materiel management	13	42	20	10	14	0	0	55	24	29
2014	Information management	27	33	17	9	10	4	0	62	20	285
2014	Information technology	15	29	25	15	11	5	0	47	27	1157
2014	Internal audit	10	38	27	17	6	2	0	49	23	66
2014	Evaluation	23	31	21	14	7	4	0	56	22	124
2014	Other services to the public	19	27	21	16	12	5	0	49	29	2203
2014	None of the above	20	31	20	14	10	4	0	54	26	2173

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	27	19	12	7	12	0	57	21	3092
2017	Health care practitioners	7	32	20	14	21	6	0	41	37	148
2017	Federal regulators	19	20	26	15	14	5	0	42	31	98
2017	Compliance, inspection and enforcement	16	24	18	18	15	9	1	44	36	632
2017	Communications or public affairs	14	39	22	14	8	4	0	56	22	241
2017	Access to information and privacy	32	31	17	6	3	10	1	71	10	134
2017	Security	20	25	32	13	7	2	0	46	21	82
2017	Science and technology	29	33	23	5	2	5	4	67	8	40
2017	Legal services	24	38	19	8	3	5	3	67	12	36
2017	Administration and operations	18	31	19	15	9	8	0	54	25	3209
2017	Human resources	22	39	19	9	4	6	0	65	14	638
2017	Financial management	23	38	17	13	4	6	0	64	18	430
2017	Procurement	26	23	21	11	4	14	0	57	18	43
2017	Real property	25	32	22	13	0	8	0	61	14	52
2017	Materiel management	25	33	19	11	4	8	0	63	16	27
2017	Information management	24	27	21	14	7	7	0	55	23	240
2017	Information technology	17	29	21	14	8	10	0	52	25	924
2017	Internal audit	25	30	20	10	4	10	0	61	16	69
2017	Evaluation	21	38	17	10	7	7	0	64	18	87
2017	Data sciences	20	37	16	15	5	7	1	61	22	126
2017	Policy	22	37	16	14	5	5	1	63	20	761
2017	Project management	15	33	17	18	10	6	0	52	30	738
2017	Other services to the public	21	25	20	13	10	11	1	53	25	1902
2017	None of the above	20	28	20	14	9	9	0	52	26	1818
2014	Client contact centre	15	27	24	16	8	9	0	46	27	2932
2014	Health care practitioners	7	27	21	21	14	10	0	37	39	166
2014	Federal regulators	15	22	16	17	27	3	0	39	45	118
2014	Compliance, inspection and enforcement	7	19	22	25	19	8	0	28	48	569
2014	Communications or public affairs	11	30	28	17	7	7	0	44	26	285
2014	Access to information and privacy	14	35	23	11	8	7	2	54	21	120
2014	Security	16	21	31	16	10	5	1	39	27	95
2014	Science and technology	10	26	18	28	15	2	0	37	44	48
2014	Legal services	29	28	28	6	7	0	2	58	14	58
2014	Administration and operations	13	29	23	17	11	6	0	45	30	3458
2014	Human resources	17	32	20	14	10	8	0	53	25	668
2014	Financial management	18	38	23	10	7	4	0	59	18	450
2014	Procurement	16	30	25	16	14	0	0	45	29	39
2014	Real property	6	28	20	26	19	2	0	34	46	54
2014	Materiel management	13	30	24	11	17	4	0	46	29	29
2014	Information management	18	28	20	15	11	7	1	51	28	284
2014	Information technology	12	23	25	18	12	9	0	38	34	1156
2014	Internal audit	3	31	32	17	10	8	0	36	29	66
2014	Evaluation	14	30	23	17	8	9	0	48	27	124
2014	Other services to the public	15	23	20	20	13	9	0	41	36	2204
2014	None of the above	13	29	22	17	12	7	0	45	32	2172

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	27	17	11	10	10	0	58	23	3103
2017	Health care practitioners	7	26	17	20	20	11	0	37	44	148
2017	Federal regulators	20	33	15	11	12	8	0	58	25	98
2017	Compliance, inspection and enforcement	19	23	15	19	17	6	0	45	38	634
2017	Communications or public affairs	18	36	16	15	11	5	0	57	27	241
2017	Access to information and privacy	33	23	18	12	4	10	0	62	18	134
2017	Security	24	24	18	16	10	8	0	52	28	82
2017	Science and technology	27	35	7	19	5	5	4	67	25	40
2017	Legal services	27	24	22	11	6	8	3	57	19	36
2017	Administration and operations	22	28	17	13	13	7	0	54	28	3213
2017	Human resources	28	36	16	9	6	7	0	68	15	637
2017	Financial management	23	33	19	12	6	7	0	60	20	432
2017	Procurement	22	26	22	14	7	10	0	52	23	43
2017	Real property	26	21	21	17	4	11	0	53	23	52
2017	Materiel management	41	22	11	15	0	12	0	71	17	27
2017	Information management	24	26	20	11	11	8	0	54	24	240
2017	Information technology	20	30	20	12	10	8	0	54	24	923
2017	Internal audit	20	34	21	4	10	10	0	60	16	70
2017	Evaluation	30	26	15	14	10	5	0	59	25	87
2017	Data sciences	26	28	17	12	10	7	1	58	24	126
2017	Policy	26	30	14	14	9	6	0	60	25	764
2017	Project management	18	29	16	16	15	6	0	50	33	740
2017	Other services to the public	24	24	16	13	14	9	0	53	30	1905
2017	None of the above	22	24	18	13	14	9	0	51	29	1816
2014	Client contact centre	17	27	20	14	12	10	0	49	29	2931
2014	Health care practitioners	11	18	22	20	14	14	1	34	40	167
2014	Federal regulators	14	28	15	17	23	3	0	44	41	118
2014	Compliance, inspection and enforcement	9	22	21	16	24	8	0	34	44	569
2014	Communications or public affairs	14	26	21	18	15	6	0	43	35	285
2014	Access to information and privacy	20	27	18	18	11	5	2	50	31	120
2014	Security	16	22	23	19	14	6	0	40	35	95
2014	Science and technology	10	24	16	18	29	4	0	35	49	49
2014	Legal services	31	23	19	10	8	7	2	59	20	58
2014	Administration and operations	16	26	20	15	15	7	0	46	32	3461
2014	Human resources	20	28	19	16	10	6	0	51	28	666
2014	Financial management	21	32	19	13	10	6	0	56	24	451
2014	Procurement	16	24	30	6	19	5	0	42	26	38
2014	Real property	9	26	26	17	15	7	0	38	34	54
2014	Materiel management	14	31	25	7	20	3	0	46	28	29
2014	Information management	20	22	18	17	13	10	0	47	33	285
2014	Information technology	13	22	21	17	16	10	0	40	37	1156
2014	Internal audit	6	30	16	19	15	15	0	42	39	66
2014	Evaluation	17	23	24	17	12	7	0	44	31	124
2014	Other services to the public	16	22	17	17	19	10	0	42	40	2204
2014	None of the above	15	24	20	16	17	8	0	43	36	2170

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	33	17	10	8	7	0	62	20	3093
2017	Health care practitioners	9	24	24	19	22	3	0	33	42	147
2017	Federal regulators	16	33	21	14	12	5	0	51	27	97
2017	Compliance, inspection and enforcement	16	28	20	17	14	4	0	46	33	633
2017	Communications or public affairs	17	37	18	13	14	2	0	54	27	242
2017	Access to information and privacy	34	30	13	7	6	10	1	71	14	135
2017	Security	20	30	23	16	8	2	0	52	25	82
2017	Science and technology	36	33	14	9	2	2	4	73	12	40
2017	Legal services	28	27	17	14	11	0	3	57	26	35
2017	Administration and operations	18	35	17	15	11	4	0	55	27	3208
2017	Human resources	24	41	15	12	5	3	0	67	17	636
2017	Financial management	21	43	16	14	4	2	0	65	19	432
2017	Procurement	24	30	12	14	16	3	0	56	32	42
2017	Real property	27	27	19	17	6	4	0	56	24	51
2017	Materiel management	29	37	11	15	4	4	0	69	20	27
2017	Information management	22	38	13	13	9	4	0	63	23	241
2017	Information technology	19	37	18	13	8	5	0	59	23	922
2017	Internal audit	25	33	18	10	6	7	0	63	17	70
2017	Evaluation	24	36	14	14	5	7	0	64	21	87
2017	Data sciences	25	33	15	18	7	1	2	59	26	126
2017	Policy	21	37	15	17	7	3	0	60	24	762
2017	Project management	15	35	16	20	11	4	0	51	32	739
2017	Other services to the public	22	30	15	15	12	6	0	56	28	1905
2017	None of the above	20	30	19	16	10	5	0	53	27	1814
2014	Client contact centre	17	32	20	16	10	5	0	51	27	2931
2014	Health care practitioners	8	27	18	26	15	7	0	37	43	167
2014	Federal regulators	13	25	16	23	22	2	0	38	46	118
2014	Compliance, inspection and enforcement	9	26	21	20	21	3	0	36	43	568
2014	Communications or public affairs	10	31	21	22	12	3	0	43	35	284
2014	Access to information and privacy	17	38	18	15	8	3	1	58	24	120
2014	Security	14	28	24	16	15	2	0	44	32	95
2014	Science and technology	12	40	12	18	19	0	0	51	37	49
2014	Legal services	19	31	18	22	9	0	2	50	31	57
2014	Administration and operations	14	33	18	19	13	3	0	48	33	3458
2014	Human resources	17	37	18	18	9	2	0	55	27	668
2014	Financial management	19	38	18	14	11	1	0	57	25	451
2014	Procurement	8	54	14	11	11	2	0	63	22	39
2014	Real property	7	28	26	26	13	0	0	35	39	54
2014	Materiel management	13	21	22	17	17	10	0	38	38	29
2014	Information management	21	30	19	18	11	2	0	52	29	285
2014	Information technology	12	31	22	19	12	5	0	45	32	1157
2014	Internal audit	7	34	17	23	16	3	0	42	40	66
2014	Evaluation	20	28	22	19	6	5	0	50	26	124
2014	Other services to the public	15	28	16	19	16	5	0	46	37	2202
2014	None of the above	13	30	18	21	15	4	0	44	37	2170

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	45	14	6	3	2	0	77	9	3099
2017	Health care practitioners	21	46	14	12	7	1	0	67	19	146
2017	Federal regulators	27	46	16	7	4	0	0	73	11	97
2017	Compliance, inspection and enforcement	25	41	19	9	5	2	0	67	14	633
2017	Communications or public affairs	24	49	15	8	4	0	0	73	12	240
2017	Access to information and privacy	36	43	9	4	1	7	0	85	5	135
2017	Security	22	46	17	10	5	0	0	69	15	81
2017	Science and technology	39	39	16	2	0	0	4	81	2	40
2017	Legal services	26	52	11	11	0	0	0	78	11	36
2017	Administration and operations	26	44	17	8	4	1	0	71	12	3210
2017	Human resources	30	46	15	5	2	1	0	78	7	636
2017	Financial management	29	47	15	6	1	1	0	78	8	432
2017	Procurement	17	48	19	7	4	5	0	69	12	43
2017	Real property	31	46	11	9	0	2	0	79	9	52
2017	Materiel management	32	41	15	8	0	4	0	76	8	27
2017	Information management	29	42	17	9	3	0	0	72	12	240
2017	Information technology	24	45	18	8	3	2	0	70	11	923
2017	Internal audit	29	52	9	4	3	3	0	84	7	70
2017	Evaluation	32	43	15	7	2	0	0	76	9	87
2017	Data sciences	25	45	14	10	4	1	0	71	14	126
2017	Policy	29	46	13	8	2	2	0	76	11	764
2017	Project management	25	45	14	11	4	1	0	70	15	739
2017	Other services to the public	29	40	17	8	5	2	0	70	13	1903
2017	None of the above	26	41	19	9	4	1	0	68	13	1816
2014	Client contact centre	24	45	18	7	4	2	0	70	12	2932
2014	Health care practitioners	16	49	25	6	2	2	0	67	8	167
2014	Federal regulators	17	35	21	11	15	1	0	53	26	118
2014	Compliance, inspection and enforcement	19	42	21	12	6	1	0	61	18	569
2014	Communications or public affairs	26	44	16	10	4	1	0	70	14	285
2014	Access to information and privacy	30	43	19	5	2	0	0	73	8	120
2014	Security	18	41	24	10	4	1	1	61	15	95
2014	Science and technology	22	34	16	18	9	2	0	57	27	49
2014	Legal services	28	34	22	10	3	2	0	64	14	58
2014	Administration and operations	24	45	17	9	5	1	0	69	13	3460
2014	Human resources	27	46	14	7	4	2	0	75	11	669
2014	Financial management	29	46	15	7	3	0	0	75	9	451
2014	Procurement	24	39	25	5	3	5	0	66	8	39
2014	Real property	20	42	17	11	10	0	0	63	21	54
2014	Materiel management	19	43	14	14	7	3	0	64	22	29
2014	Information management	27	41	16	9	4	2	0	69	14	285
2014	Information technology	18	40	24	12	5	2	0	59	17	1157
2014	Internal audit	13	54	18	10	2	3	0	69	13	66
2014	Evaluation	24	42	22	8	3	2	0	66	12	124
2014	Other services to the public	23	39	19	9	7	2	0	65	16	2203
2014	None of the above	22	43	19	9	5	2	0	66	15	2173

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	43	9	4	1	3	0	86	5	3095
2017	Health care practitioners	44	42	4	7	3	0	0	86	10	147
2017	Federal regulators	46	36	10	4	3	1	0	83	7	98
2017	Compliance, inspection and enforcement	35	42	10	7	3	3	0	79	10	633
2017	Communications or public affairs	43	40	10	4	2	2	0	84	6	241
2017	Access to information and privacy	42	39	9	3	1	6	0	87	4	135
2017	Security	28	51	17	1	2	0	0	79	3	82
2017	Science and technology	38	40	11	7	0	0	4	81	7	40
2017	Legal services	32	40	20	3	3	3	0	74	6	36
2017	Administration and operations	37	45	10	4	2	2	0	84	6	3205
2017	Human resources	37	46	9	2	1	5	0	88	3	638
2017	Financial management	34	47	12	1	1	5	0	85	2	432
2017	Procurement	24	58	12	2	2	0	2	84	5	43
2017	Real property	46	43	7	0	0	4	0	92	0	52
2017	Materiel management	36	52	4	0	0	4	4	96	0	27
2017	Information management	42	40	12	4	0	2	0	84	4	239
2017	Information technology	40	41	10	3	2	5	1	85	4	922
2017	Internal audit	34	54	7	3	1	0	0	89	4	70
2017	Evaluation	39	38	13	4	1	4	0	81	6	87
2017	Data sciences	47	37	8	4	1	3	1	87	5	126
2017	Policy	47	38	8	2	1	3	0	88	4	762
2017	Project management	38	41	11	4	2	3	1	82	6	737
2017	Other services to the public	41	40	10	5	3	2	0	83	7	1903
2017	None of the above	38	42	11	4	2	3	0	83	6	1811
2014	Client contact centre	38	45	8	5	2	3	0	85	6	2931
2014	Health care practitioners	54	34	7	4	0	2	0	89	4	167
2014	Federal regulators	45	35	8	5	4	3	0	82	9	118
2014	Compliance, inspection and enforcement	38	43	9	6	2	2	0	83	8	569
2014	Communications or public affairs	36	41	12	5	1	4	0	81	7	285
2014	Access to information and privacy	43	40	13	2	2	1	0	84	3	120
2014	Security	40	42	10	5	0	2	1	85	5	95
2014	Science and technology	20	40	20	6	7	8	0	64	14	49
2014	Legal services	43	45	6	3	0	2	0	90	3	58
2014	Administration and operations	39	42	9	4	1	3	0	85	5	3461
2014	Human resources	35	45	11	3	1	4	1	84	4	669
2014	Financial management	37	45	10	2	2	4	1	85	4	450
2014	Procurement	44	41	7	2	0	6	0	90	2	39
2014	Real property	29	54	9	4	4	0	0	83	7	54
2014	Materiel management	41	25	16	11	0	6	0	71	12	29
2014	Information management	40	40	12	2	2	4	0	83	4	285
2014	Information technology	36	43	10	4	1	6	0	84	5	1157
2014	Internal audit	27	53	9	0	2	8	1	88	2	66
2014	Evaluation	39	47	5	3	1	3	1	90	4	124
2014	Other services to the public	42	40	8	4	3	2	0	84	7	2202
2014	None of the above	37	43	10	5	1	4	0	84	6	2173

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	39	10	6	3	3	1	80	10	3096
2017	Health care practitioners	26	37	15	10	9	3	0	65	20	147
2017	Federal regulators	40	39	11	7	2	2	0	80	9	98
2017	Compliance, inspection and enforcement	36	37	10	9	5	2	1	75	14	632
2017	Communications or public affairs	34	38	11	9	5	2	2	74	14	241
2017	Access to information and privacy	45	30	12	4	1	6	1	81	6	135
2017	Security	32	35	17	7	3	2	2	70	11	82
2017	Science and technology	37	30	16	9	0	4	4	72	10	40
2017	Legal services	35	38	5	8	3	8	3	82	12	36
2017	Administration and operations	35	40	10	7	4	3	1	78	11	3208
2017	Human resources	43	36	10	7	2	2	1	81	9	638
2017	Financial management	33	37	15	9	2	3	1	73	11	432
2017	Procurement	26	39	23	5	0	7	0	70	5	43
2017	Real property	36	46	14	2	0	0	2	84	2	52
2017	Materiel management	52	37	11	0	0	0	0	89	0	27
2017	Information management	38	35	11	8	4	4	1	76	12	240
2017	Information technology	35	37	13	8	3	3	1	75	11	921
2017	Internal audit	48	35	8	4	1	0	3	85	6	70
2017	Evaluation	42	29	8	6	12	4	0	74	18	87
2017	Data sciences	32	39	13	9	2	2	2	75	12	126
2017	Policy	37	37	11	7	4	2	1	76	12	760
2017	Project management	34	39	10	7	5	2	2	76	13	737
2017	Other services to the public	40	36	9	7	5	3	1	78	12	1901
2017	None of the above	35	36	13	7	5	3	1	74	13	1813
2014	Client contact centre	37	43	9	6	3	2	1	82	9	2933
2014	Health care practitioners	40	42	5	9	2	1	0	82	12	167
2014	Federal regulators	38	32	11	9	8	2	1	71	17	118
2014	Compliance, inspection and enforcement	36	43	9	6	4	2	0	80	10	568
2014	Communications or public affairs	35	42	8	9	5	1	0	78	14	285
2014	Access to information and privacy	41	38	9	5	5	3	0	81	10	120
2014	Security	41	40	8	6	4	0	0	82	10	95
2014	Science and technology	20	39	12	16	11	2	0	60	27	49
2014	Legal services	27	42	10	11	5	4	2	73	16	58
2014	Administration and operations	37	40	10	7	3	2	1	80	10	3462
2014	Human resources	42	36	8	6	3	3	1	82	10	669
2014	Financial management	33	43	11	7	3	2	1	78	10	451
2014	Procurement	38	40	11	5	3	2	0	81	8	39
2014	Real property	35	39	15	4	4	2	2	77	8	54
2014	Materiel management	38	26	15	14	4	0	3	67	18	29
2014	Information management	39	37	8	7	3	4	1	81	11	285
2014	Information technology	32	39	13	8	3	3	2	75	11	1157
2014	Internal audit	34	49	8	7	2	0	0	83	9	66
2014	Evaluation	34	42	9	11	2	3	0	78	13	124
2014	Other services to the public	38	37	10	7	4	3	0	78	12	2204
2014	None of the above	35	38	11	7	4	3	1	76	12	2172

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	37	17	9	5	6	1	68	14	3098
2017	Health care practitioners	11	38	22	15	9	5	0	52	25	148
2017	Federal regulators	34	27	20	12	4	3	0	63	16	98
2017	Compliance, inspection and enforcement	26	34	18	11	6	4	1	63	18	632
2017	Communications or public affairs	28	26	20	16	6	3	0	56	22	242
2017	Access to information and privacy	26	34	19	7	3	9	3	67	11	135
2017	Security	17	38	18	11	10	5	2	59	22	82
2017	Science and technology	28	42	17	2	5	2	4	74	7	40
2017	Legal services	20	40	13	22	0	5	0	63	23	36
2017	Administration and operations	24	36	19	10	6	5	1	64	17	3208
2017	Human resources	29	36	19	8	3	4	1	69	11	638
2017	Financial management	22	35	19	12	5	6	1	62	18	431
2017	Procurement	21	30	20	10	7	11	0	58	19	43
2017	Real property	22	40	16	19	4	0	0	61	22	52
2017	Materiel management	30	39	4	19	0	8	0	75	20	27
2017	Information management	26	29	21	17	3	4	1	58	21	239
2017	Information technology	23	28	23	13	5	6	2	56	20	923
2017	Internal audit	32	40	12	7	3	3	4	77	11	70
2017	Evaluation	25	33	18	13	8	4	0	60	22	86
2017	Data sciences	27	34	19	10	4	5	2	65	14	126
2017	Policy	25	34	15	15	5	5	2	63	21	763
2017	Project management	23	36	17	13	7	5	1	62	21	737
2017	Other services to the public	24	37	18	10	6	4	2	65	17	1901
2017	None of the above	24	35	19	10	6	5	1	62	17	1814
2014	Client contact centre	28	39	16	8	3	4	1	70	12	2933
2014	Health care practitioners	21	43	19	11	2	4	0	67	14	167
2014	Federal regulators	35	28	16	12	5	4	0	66	18	119
2014	Compliance, inspection and enforcement	24	39	19	10	4	3	0	66	14	568
2014	Communications or public affairs	18	38	19	15	4	5	0	59	21	285
2014	Access to information and privacy	29	32	21	7	7	3	0	64	15	120
2014	Security	33	35	17	10	4	0	1	69	14	95
2014	Science and technology	11	30	14	22	15	9	0	44	40	49
2014	Legal services	23	34	18	15	2	7	2	62	18	58
2014	Administration and operations	27	38	17	9	4	5	1	68	14	3460
2014	Human resources	28	38	14	9	5	5	1	70	15	669
2014	Financial management	22	34	23	10	4	6	1	60	15	451
2014	Procurement	30	26	16	16	6	5	3	60	23	39
2014	Real property	24	34	26	7	2	6	2	62	10	54
2014	Materiel management	32	31	24	0	7	0	6	67	8	29
2014	Information management	25	32	20	10	4	7	2	63	16	284
2014	Information technology	18	32	23	13	6	6	2	54	21	1157
2014	Internal audit	35	40	10	9	3	3	0	77	12	66
2014	Evaluation	19	42	20	9	4	6	0	65	14	124
2014	Other services to the public	27	36	17	9	6	4	1	66	16	2204
2014	None of the above	24	35	17	11	6	6	1	63	19	2172

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	26	16	12	10	11	3	56	25	3092
2017	Health care practitioners	13	31	20	14	12	9	0	49	29	148
2017	Federal regulators	26	24	14	10	15	10	0	56	28	98
2017	Compliance, inspection and enforcement	16	25	16	15	16	10	3	47	34	629
2017	Communications or public affairs	19	19	18	14	16	10	5	44	35	242
2017	Access to information and privacy	17	23	19	8	11	15	8	51	25	135
2017	Security	12	20	24	16	13	8	7	37	34	82
2017	Science and technology	20	42	9	7	12	5	6	69	21	40
2017	Legal services	7	25	30	11	13	11	3	37	28	36
2017	Administration and operations	18	24	16	15	13	10	3	49	32	3204
2017	Human resources	22	27	16	12	10	10	4	56	26	638
2017	Financial management	14	22	22	14	12	11	5	42	31	432
2017	Procurement	15	23	23	15	10	10	5	44	29	43
2017	Real property	22	36	24	2	4	9	4	66	7	52
2017	Materiel management	30	37	15	11	4	4	0	69	16	27
2017	Information management	20	21	18	17	12	11	2	47	33	240
2017	Information technology	19	22	19	15	9	14	3	49	29	921
2017	Internal audit	19	20	21	9	12	10	9	48	26	70
2017	Evaluation	19	18	14	12	20	12	4	45	38	86
2017	Data sciences	16	26	17	11	11	15	3	52	27	126
2017	Policy	15	18	20	12	14	15	6	42	34	760
2017	Project management	16	19	18	14	19	13	2	40	38	735
2017	Other services to the public	20	24	16	14	14	11	2	50	32	1904
2017	None of the above	18	23	16	15	13	11	3	49	32	1815
2014	Client contact centre	19	28	17	15	12	8	2	52	30	2935
2014	Health care practitioners	14	27	23	10	10	15	1	49	24	166
2014	Federal regulators	17	23	15	16	18	9	2	45	38	119
2014	Compliance, inspection and enforcement	13	27	17	20	14	8	1	44	37	567
2014	Communications or public affairs	11	13	22	18	19	15	2	29	45	285
2014	Access to information and privacy	16	22	22	14	17	7	2	42	33	120
2014	Security	15	21	22	15	14	10	2	42	33	95
2014	Science and technology	14	18	12	20	25	10	2	36	51	49
2014	Legal services	13	22	16	14	15	15	5	44	36	58
2014	Administration and operations	15	24	18	15	14	11	2	45	34	3462
2014	Human resources	20	25	16	15	12	9	3	51	31	669
2014	Financial management	18	21	18	14	15	12	4	45	33	451
2014	Procurement	16	22	20	18	9	13	2	45	32	39
2014	Real property	7	27	22	22	2	19	0	43	30	54
2014	Materiel management	17	14	31	10	14	7	6	36	28	29
2014	Information management	18	18	19	13	20	11	2	42	37	285
2014	Information technology	13	20	22	15	14	13	2	39	35	1157
2014	Internal audit	16	20	22	17	17	8	0	39	37	66
2014	Evaluation	14	23	13	13	18	15	4	46	37	124
2014	Other services to the public	18	22	17	16	17	9	1	44	36	2204
2014	None of the above	13	20	17	16	17	12	4	40	40	2172

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	64	18	5	2	2	2	8	90	4	3103
2017	Health care practitioners	70	9	4	0	2	2	12	92	2	147
2017	Federal regulators	73	10	6	2	4	0	6	87	6	98
2017	Compliance, inspection and enforcement	64	16	5	2	2	2	7	89	5	634
2017	Communications or public affairs	51	25	7	8	4	1	4	80	13	241
2017	Access to information and privacy	58	17	9	6	2	2	6	81	8	134
2017	Security	48	24	13	4	5	0	6	77	9	82
2017	Science and technology	45	27	9	7	8	0	4	75	16	40
2017	Legal services	70	16	0	0	8	3	3	91	9	36
2017	Administration and operations	62	18	7	3	2	1	6	87	5	3212
2017	Human resources	57	25	6	6	1	1	4	86	8	638
2017	Financial management	50	26	9	9	1	1	3	80	11	431
2017	Procurement	64	21	9	2	2	0	2	86	5	43
2017	Real property	59	9	16	5	4	2	4	73	10	52
2017	Materiel management	73	15	4	0	0	4	4	96	0	27
2017	Information management	62	21	8	3	3	1	3	86	6	241
2017	Information technology	56	23	10	5	3	1	2	82	8	923
2017	Internal audit	60	26	6	4	1	1	2	89	6	69
2017	Evaluation	64	24	3	2	1	0	6	93	4	87
2017	Data sciences	50	29	7	8	2	3	2	83	10	126
2017	Policy	61	22	6	6	3	2	1	85	9	763
2017	Project management	55	25	8	5	3	1	2	83	8	740
2017	Other services to the public	67	12	7	2	2	2	9	88	4	1903
2017	None of the above	62	18	7	4	1	2	7	87	5	1817
2014	Client contact centre	61	19	6	3	3	1	8	88	6	2934
2014	Health care practitioners	68	8	8	1	1	1	12	88	2	166
2014	Federal regulators	66	17	7	4	3	2	2	85	7	119
2014	Compliance, inspection and enforcement	63	17	7	4	2	1	5	86	6	569
2014	Communications or public affairs	56	21	9	8	4	1	2	79	12	284
2014	Access to information and privacy	60	20	6	4	4	2	4	86	8	120
2014	Security	51	25	11	8	1	1	2	79	10	95
2014	Science and technology	38	30	12	4	11	4	2	72	16	49
2014	Legal services	65	21	7	5	2	0	0	87	7	58
2014	Administration and operations	59	21	7	4	2	2	5	86	6	3460
2014	Human resources	55	23	8	7	2	1	3	81	10	668
2014	Financial management	54	25	10	5	3	1	2	81	8	451
2014	Procurement	62	28	2	3	0	2	3	95	3	39
2014	Real property	52	33	9	4	0	2	0	87	4	54
2014	Materiel management	70	18	6	3	0	3	0	90	3	29
2014	Information management	56	25	8	4	2	1	3	84	7	285
2014	Information technology	50	27	11	6	3	2	2	79	10	1156
2014	Internal audit	57	21	13	2	1	1	4	83	3	66
2014	Evaluation	61	20	8	6	1	1	4	85	7	124
2014	Other services to the public	65	14	7	2	3	2	7	87	5	2203
2014	None of the above	57	21	8	5	3	1	4	84	8	2172

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	72	17	4	2	2	2	2	92	4	3099
2017	Health care practitioners	75	8	3	0	1	5	9	96	1	147
2017	Federal regulators	73	14	4	1	1	1	6	94	2	98
2017	Compliance, inspection and enforcement	67	15	5	1	3	3	5	90	4	634
2017	Communications or public affairs	65	24	6	0	1	3	1	92	1	242
2017	Access to information and privacy	67	19	6	3	1	4	0	89	4	135
2017	Security	60	23	13	0	1	2	1	85	1	82
2017	Science and technology	47	36	5	5	5	0	4	86	10	40
2017	Legal services	67	16	5	6	0	5	0	89	6	36
2017	Administration and operations	70	17	5	2	1	2	3	92	4	3208
2017	Human resources	69	21	3	1	2	2	3	94	3	637
2017	Financial management	71	21	3	3	0	1	1	94	3	431
2017	Procurement	77	16	5	0	0	0	2	95	0	43
2017	Real property	74	22	4	0	0	0	0	96	0	52
2017	Materiel management	81	8	7	0	0	4	0	93	0	27
2017	Information management	70	16	4	1	1	5	2	94	2	241
2017	Information technology	63	24	6	3	1	3	1	90	4	923
2017	Internal audit	68	24	3	1	2	1	2	94	3	70
2017	Evaluation	68	21	6	0	0	3	3	94	0	87
2017	Data sciences	62	21	10	2	0	4	2	88	2	126
2017	Policy	70	16	6	2	2	4	1	90	3	763
2017	Project management	67	21	4	2	1	2	1	92	4	738
2017	Other services to the public	75	12	5	1	1	2	3	92	3	1904
2017	None of the above	69	17	4	2	2	2	4	92	3	1817
2014	Client contact centre	71	19	3	2	2	2	2	94	4	2934
2014	Health care practitioners	71	11	4	1	1	4	9	93	2	166
2014	Federal regulators	66	18	4	6	0	4	2	89	6	119
2014	Compliance, inspection and enforcement	66	20	5	2	2	2	2	91	4	569
2014	Communications or public affairs	65	25	4	2	0	1	2	93	3	285
2014	Access to information and privacy	66	18	7	2	2	4	3	89	3	120
2014	Security	59	33	4	1	0	1	1	94	1	95
2014	Science and technology	44	34	10	4	7	0	2	79	11	49
2014	Legal services	73	17	7	2	0	2	0	91	2	58
2014	Administration and operations	68	20	5	2	1	2	3	92	3	3460
2014	Human resources	64	23	5	3	1	2	2	91	4	669
2014	Financial management	70	22	3	1	1	1	2	94	2	451
2014	Procurement	76	12	2	0	2	0	7	95	3	39
2014	Real property	67	30	4	0	0	0	0	96	0	54
2014	Materiel management	73	23	0	0	0	4	0	100	0	29
2014	Information management	67	21	5	2	1	3	1	92	3	285
2014	Information technology	55	26	9	4	2	3	1	85	6	1157
2014	Internal audit	65	21	6	4	2	2	0	88	6	66
2014	Evaluation	64	25	5	2	0	2	2	93	2	124
2014	Other services to the public	72	13	6	1	2	3	3	90	3	2203
2014	None of the above	66	19	6	2	1	3	3	90	4	2170

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	34	15	12	9	4	1	62	22	3095
2017	Health care practitioners	20	30	20	13	11	5	0	53	26	148
2017	Federal regulators	28	30	14	15	8	5	0	61	24	98
2017	Compliance, inspection and enforcement	20	29	17	14	15	4	1	52	30	632
2017	Communications or public affairs	32	36	12	12	7	1	1	69	19	239
2017	Access to information and privacy	31	29	18	10	5	7	0	65	16	135
2017	Security	20	29	25	16	10	1	0	49	26	82
2017	Science and technology	30	45	14	5	2	0	4	78	7	40
2017	Legal services	32	38	16	11	3	0	0	70	14	36
2017	Administration and operations	22	34	17	14	10	3	0	58	25	3208
2017	Human resources	29	40	15	8	5	3	0	72	13	637
2017	Financial management	28	36	17	10	6	3	0	67	16	432
2017	Procurement	43	29	12	7	7	3	0	74	14	43
2017	Real property	34	36	15	4	6	6	0	74	10	52
2017	Materiel management	41	22	4	26	8	0	0	63	34	27
2017	Information management	26	40	12	11	5	4	0	70	17	241
2017	Information technology	25	35	16	12	9	2	0	62	21	924
2017	Internal audit	20	37	20	13	4	5	0	60	18	69
2017	Evaluation	33	36	14	9	6	3	0	70	16	87
2017	Data sciences	28	40	14	9	5	3	1	71	14	125
2017	Policy	25	34	16	14	7	4	0	61	22	763
2017	Project management	21	37	14	14	9	4	0	61	24	738
2017	Other services to the public	22	30	17	14	12	4	0	54	28	1902
2017	None of the above	23	32	18	13	10	4	1	57	24	1820
2014	Client contact centre	19	33	18	15	11	4	1	54	27	2934
2014	Health care practitioners	16	33	21	17	9	3	2	51	27	167
2014	Federal regulators	17	29	17	18	17	2	1	47	36	119
2014	Compliance, inspection and enforcement	15	30	19	16	16	4	0	47	33	569
2014	Communications or public affairs	19	35	12	18	12	3	1	56	32	285
2014	Access to information and privacy	20	25	18	16	15	5	1	48	33	120
2014	Security	14	34	20	20	12	0	0	47	32	95
2014	Science and technology	16	28	22	14	21	0	0	44	34	49
2014	Legal services	23	36	17	12	7	6	0	62	20	58
2014	Administration and operations	18	34	18	16	12	3	0	54	28	3459
2014	Human resources	20	30	15	15	15	5	0	53	31	669
2014	Financial management	25	42	14	11	7	1	0	67	19	451
2014	Procurement	22	37	21	5	13	0	2	61	18	39
2014	Real property	24	35	22	11	6	2	0	60	17	54
2014	Materiel management	21	38	6	25	7	3	0	61	33	29
2014	Information management	19	35	17	16	10	3	0	55	27	285
2014	Information technology	14	32	19	20	13	2	0	47	33	1157
2014	Internal audit	16	38	15	15	12	4	0	57	28	66
2014	Evaluation	14	36	18	14	14	3	1	52	29	124
2014	Other services to the public	16	27	19	16	15	5	1	46	34	2204
2014	None of the above	16	33	18	16	13	4	1	51	30	2173

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	26	15	15	15	4	2	51	33	3095
2017	Health care practitioners	8	22	21	17	21	7	4	33	43	148
2017	Federal regulators	22	29	10	21	10	4	3	56	34	98
2017	Compliance, inspection and enforcement	19	23	11	17	23	5	2	45	43	634
2017	Communications or public affairs	26	32	12	14	11	3	3	61	26	241
2017	Access to information and privacy	24	24	19	13	10	5	5	53	26	135
2017	Security	12	34	13	25	15	0	1	47	40	81
2017	Science and technology	20	38	16	7	12	4	4	63	20	40
2017	Legal services	17	30	11	16	19	0	7	50	38	36
2017	Administration and operations	21	30	14	15	15	3	2	53	32	3209
2017	Human resources	25	32	13	11	13	3	2	61	25	638
2017	Financial management	22	33	17	13	12	2	1	56	26	431
2017	Procurement	31	34	7	13	12	3	0	67	25	43
2017	Real property	32	18	23	11	10	4	2	53	23	52
2017	Materiel management	26	26	11	14	19	4	0	54	35	27
2017	Information management	23	28	13	14	15	5	2	55	31	241
2017	Information technology	19	25	16	17	19	1	2	46	37	924
2017	Internal audit	17	29	23	13	10	3	6	50	25	70
2017	Evaluation	28	27	14	7	18	3	3	59	27	87
2017	Data sciences	29	33	10	13	9	2	4	67	23	126
2017	Policy	28	31	12	14	10	3	2	62	25	762
2017	Project management	20	30	12	15	17	3	2	53	34	738
2017	Other services to the public	20	26	14	16	18	4	2	49	36	1903
2017	None of the above	20	26	16	16	17	3	2	49	34	1816
2014	Client contact centre	14	24	16	19	21	3	3	40	43	2933
2014	Health care practitioners	7	18	19	19	27	4	7	28	51	166
2014	Federal regulators	18	22	12	19	24	3	3	42	46	119
2014	Compliance, inspection and enforcement	12	21	17	21	25	2	1	34	48	569
2014	Communications or public affairs	16	27	15	16	23	2	0	44	40	284
2014	Access to information and privacy	21	15	14	22	21	6	1	39	46	120
2014	Security	11	23	17	21	24	2	2	36	46	95
2014	Science and technology	14	18	10	18	41	0	0	32	58	49
2014	Legal services	20	18	21	9	22	4	7	43	34	58
2014	Administration and operations	14	24	16	19	22	3	2	40	43	3462
2014	Human resources	17	25	15	13	23	2	4	45	39	669
2014	Financial management	23	30	16	14	16	1	1	54	30	451
2014	Procurement	15	29	11	16	21	0	7	48	40	39
2014	Real property	19	24	22	20	13	0	2	43	34	54
2014	Materiel management	10	24	13	32	18	0	4	35	51	29
2014	Information management	15	25	11	22	18	6	3	44	43	285
2014	Information technology	11	20	17	20	29	2	1	32	51	1157
2014	Internal audit	11	27	15	18	24	3	2	40	43	66
2014	Evaluation	17	18	12	28	21	2	2	36	51	123
2014	Other services to the public	13	21	15	19	27	3	3	36	49	2203
2014	None of the above	14	23	16	18	23	3	3	39	44	2172

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	31	22	13	8	8	1	53	23	3097
2017	Health care practitioners	10	27	17	25	15	6	0	39	43	147
2017	Federal regulators	26	37	13	13	9	3	0	65	22	98
2017	Compliance, inspection and enforcement	16	30	20	15	13	5	0	49	30	633
2017	Communications or public affairs	26	42	14	10	5	3	0	70	16	242
2017	Access to information and privacy	28	29	20	5	4	13	1	66	11	133
2017	Security	13	43	23	10	5	5	1	60	15	82
2017	Science and technology	26	37	24	9	0	0	4	65	10	40
2017	Legal services	17	53	20	3	3	5	0	74	6	36
2017	Administration and operations	18	34	21	13	7	6	1	56	22	3210
2017	Human resources	24	42	16	9	4	4	1	70	13	639
2017	Financial management	21	42	21	7	4	5	0	66	12	430
2017	Procurement	29	36	18	5	9	2	0	67	14	43
2017	Real property	35	32	16	9	4	4	0	70	14	51
2017	Materiel management	29	33	30	4	4	0	0	62	8	27
2017	Information management	22	36	21	11	5	7	0	61	17	238
2017	Information technology	21	37	22	9	5	6	1	62	14	921
2017	Internal audit	16	41	22	9	5	7	0	61	15	70
2017	Evaluation	24	40	15	10	5	5	1	68	16	87
2017	Data sciences	27	40	14	12	3	4	0	70	15	126
2017	Policy	24	40	18	9	4	4	1	67	14	763
2017	Project management	21	36	21	11	8	3	0	59	19	734
2017	Other services to the public	17	29	22	14	11	7	1	50	27	1904
2017	None of the above	19	32	21	13	8	6	1	54	23	1817

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	34	12	3	3	4	1	81	6	3095
2017	Health care practitioners	36	37	17	3	3	3	1	76	6	148
2017	Federal regulators	50	27	15	2	3	3	1	80	5	97
2017	Compliance, inspection and enforcement	39	33	14	5	4	4	1	75	10	633
2017	Communications or public affairs	40	42	11	2	2	3	1	85	4	241
2017	Access to information and privacy	51	32	10	1	1	6	1	88	1	135
2017	Security	37	38	15	2	2	5	1	80	5	82
2017	Science and technology	47	36	7	0	0	7	4	92	0	40
2017	Legal services	45	38	6	3	3	6	0	88	6	36
2017	Administration and operations	39	38	13	3	3	3	0	80	6	3209
2017	Human resources	43	40	10	2	2	3	1	85	4	638
2017	Financial management	37	40	13	3	3	3	0	80	6	431
2017	Procurement	50	36	7	5	0	0	2	88	5	43
2017	Real property	42	35	17	2	0	4	0	80	2	52
2017	Materiel management	56	37	8	0	0	0	0	92	0	27
2017	Information management	42	31	14	4	2	6	1	78	6	240
2017	Information technology	41	35	13	2	1	6	0	82	4	924
2017	Internal audit	42	45	7	0	3	3	0	90	3	70
2017	Evaluation	44	37	8	2	4	5	0	85	6	86
2017	Data sciences	48	29	14	2	1	6	0	82	3	125
2017	Policy	42	37	11	3	1	4	1	84	5	760
2017	Project management	39	33	15	4	3	6	0	77	7	738
2017	Other services to the public	41	33	15	4	3	3	1	78	7	1903
2017	None of the above	40	33	15	4	3	5	1	77	8	1812
2014	Client contact centre	40	37	12	3	3	4	1	81	6	2932
2014	Health care practitioners	38	39	16	3	1	2	0	79	4	167
2014	Federal regulators	36	32	16	7	4	5	0	71	12	119
2014	Compliance, inspection and enforcement	33	39	15	4	3	6	0	77	7	568
2014	Communications or public affairs	35	38	13	4	2	8	0	80	6	285
2014	Access to information and privacy	43	31	17	3	1	5	0	78	4	120
2014	Security	40	37	13	3	3	3	1	79	7	95
2014	Science and technology	26	49	10	2	3	10	0	84	5	49
2014	Legal services	50	28	14	0	3	5	0	82	3	57
2014	Administration and operations	39	36	15	3	3	4	1	78	6	3456
2014	Human resources	40	37	12	3	3	5	0	81	6	668
2014	Financial management	43	37	11	3	2	4	0	83	6	451
2014	Procurement	41	40	6	3	6	5	0	85	9	39
2014	Real property	48	31	13	2	4	2	0	81	6	54
2014	Materiel management	37	41	18	0	0	3	0	81	0	29
2014	Information management	45	33	11	4	1	5	1	83	5	285
2014	Information technology	41	35	13	2	2	6	1	82	5	1154
2014	Internal audit	40	43	5	4	2	6	0	88	7	66
2014	Evaluation	44	30	12	8	0	7	0	79	8	124
2014	Other services to the public	39	31	16	4	4	5	1	74	9	2202
2014	None of the above	36	33	16	5	3	7	1	75	8	2171

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	38	9	4	2	2	0	84	7	3095
2017	Health care practitioners	23	51	14	5	5	2	0	75	11	147
2017	Federal regulators	45	33	11	5	4	3	0	80	9	97
2017	Compliance, inspection and enforcement	35	40	12	5	5	2	0	77	11	632
2017	Communications or public affairs	39	43	8	6	1	2	0	84	8	241
2017	Access to information and privacy	52	30	11	3	0	3	0	85	4	135
2017	Security	36	45	11	4	2	1	0	83	6	82
2017	Science and technology	39	46	9	2	0	0	4	88	2	40
2017	Legal services	36	50	14	0	0	0	0	86	0	35
2017	Administration and operations	39	41	11	5	2	2	0	81	8	3207
2017	Human resources	44	45	7	2	1	1	0	89	4	638
2017	Financial management	42	42	8	3	3	2	0	85	6	431
2017	Procurement	47	39	4	9	0	0	0	86	9	43
2017	Real property	50	37	8	4	0	2	0	88	4	52
2017	Materiel management	37	59	4	0	0	0	0	96	0	27
2017	Information management	44	41	8	4	0	2	0	87	5	240
2017	Information technology	45	38	9	3	1	3	0	86	5	921
2017	Internal audit	44	43	6	1	4	1	0	89	5	69
2017	Evaluation	44	41	5	4	5	2	0	86	9	87
2017	Data sciences	51	31	9	5	2	3	0	84	7	125
2017	Policy	37	43	9	7	2	3	0	82	9	763
2017	Project management	40	39	10	7	3	3	0	80	9	737
2017	Other services to the public	41	36	12	6	3	2	0	79	9	1901
2017	None of the above	40	37	12	5	3	2	0	80	8	1815
2014	Client contact centre	38	39	11	5	3	3	0	80	8	2933
2014	Health care practitioners	35	38	14	10	2	2	0	74	12	167
2014	Federal regulators	32	28	22	7	6	6	0	63	13	119
2014	Compliance, inspection and enforcement	33	36	17	7	4	3	0	71	12	568
2014	Communications or public affairs	34	40	14	5	2	4	0	77	8	285
2014	Access to information and privacy	40	37	14	2	2	4	0	81	5	120
2014	Security	39	41	10	5	2	4	0	83	8	95
2014	Science and technology	28	43	16	2	5	6	0	76	8	49
2014	Legal services	50	29	14	3	3	0	0	79	7	58
2014	Administration and operations	38	38	13	6	3	3	0	78	9	3461
2014	Human resources	40	39	11	5	2	3	0	81	8	669
2014	Financial management	43	41	9	3	3	2	0	86	5	451
2014	Procurement	38	37	20	0	0	5	0	79	0	39
2014	Real property	43	37	13	2	2	4	0	83	4	54
2014	Materiel management	30	52	11	0	4	3	0	85	4	29
2014	Information management	43	33	11	7	2	3	0	79	10	285
2014	Information technology	40	39	11	3	2	5	0	83	5	1157
2014	Internal audit	35	42	11	8	0	5	0	80	9	66
2014	Evaluation	36	40	12	6	1	5	0	80	7	124
2014	Other services to the public	37	35	13	7	5	3	0	75	12	2201
2014	None of the above	34	37	14	7	4	4	0	74	11	2171

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	36	7	3	3	0	0	87	6	3102
2017	Health care practitioners	29	51	8	7	5	0	0	80	12	147
2017	Federal regulators	52	29	8	8	3	0	0	81	11	98
2017	Compliance, inspection and enforcement	41	37	10	6	5	0	0	78	12	634
2017	Communications or public affairs	50	37	7	4	2	0	0	87	5	242
2017	Access to information and privacy	55	32	9	2	1	1	0	88	3	135
2017	Security	43	37	11	7	1	0	0	81	8	82
2017	Science and technology	48	35	7	7	0	0	4	86	7	40
2017	Legal services	32	57	8	3	0	0	0	89	3	36
2017	Administration and operations	44	41	8	4	3	0	0	85	7	3214
2017	Human resources	52	38	5	3	2	0	0	90	5	639
2017	Financial management	49	39	5	3	2	0	0	89	6	432
2017	Procurement	50	45	0	2	2	0	0	95	5	43
2017	Real property	55	36	9	0	0	0	0	91	0	52
2017	Materiel management	41	51	8	0	0	0	0	92	0	27
2017	Information management	51	37	8	2	2	0	0	88	3	241
2017	Information technology	50	37	7	4	2	0	0	87	6	925
2017	Internal audit	49	44	3	0	4	0	0	93	4	69
2017	Evaluation	52	37	2	5	5	0	0	89	9	87
2017	Data sciences	53	31	10	5	0	1	0	85	5	126
2017	Policy	50	36	7	4	2	0	0	86	6	763
2017	Project management	45	38	9	5	3	0	0	82	8	740
2017	Other services to the public	46	33	10	6	4	0	0	80	10	1906
2017	None of the above	45	36	10	6	3	0	0	81	9	1818
2014	Client contact centre	44	39	9	5	3	0	0	83	8	2932
2014	Health care practitioners	40	38	11	9	2	0	0	78	11	167
2014	Federal regulators	36	35	13	11	4	1	0	72	16	119
2014	Compliance, inspection and enforcement	34	40	14	7	5	0	0	74	13	569
2014	Communications or public affairs	43	40	10	6	1	0	0	83	7	283
2014	Access to information and privacy	44	35	13	2	3	1	1	81	6	120
2014	Security	41	39	11	5	3	0	0	80	8	95
2014	Science and technology	31	38	12	8	9	0	2	70	17	49
2014	Legal services	53	36	8	3	0	0	0	89	3	58
2014	Administration and operations	41	39	10	5	3	0	0	81	9	3460
2014	Human resources	45	38	11	3	3	0	0	83	6	667
2014	Financial management	49	38	9	2	2	0	0	87	4	451
2014	Procurement	49	37	6	6	0	2	0	88	6	39
2014	Real property	39	46	7	6	2	0	0	85	8	54
2014	Materiel management	37	49	6	4	4	0	0	86	8	29
2014	Information management	47	31	11	7	4	0	0	78	11	285
2014	Information technology	41	38	11	5	4	1	0	80	8	1157
2014	Internal audit	42	51	5	1	0	0	0	93	1	66
2014	Evaluation	36	44	9	6	4	0	0	80	10	123
2014	Other services to the public	40	35	12	6	5	1	0	76	11	2201
2014	None of the above	39	38	11	7	4	1	0	78	11	2169

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	34	14	7	5	1	0	73	12	3095
2017	Health care practitioners	25	38	20	7	9	1	0	63	17	146
2017	Federal regulators	43	24	18	8	6	1	0	68	14	98
2017	Compliance, inspection and enforcement	30	28	17	13	10	1	0	59	24	630
2017	Communications or public affairs	36	33	18	8	5	1	0	69	13	241
2017	Access to information and privacy	45	33	13	6	3	0	0	78	9	135
2017	Security	29	38	16	13	3	0	0	67	17	82
2017	Science and technology	36	42	7	10	2	0	4	80	12	39
2017	Legal services	21	49	19	6	5	0	0	70	11	36
2017	Administration and operations	32	35	17	9	7	1	0	67	16	3207
2017	Human resources	41	38	12	5	3	1	0	79	9	639
2017	Financial management	38	36	16	5	4	1	0	75	9	431
2017	Procurement	38	40	11	9	2	0	0	78	11	43
2017	Real property	38	36	22	4	0	0	0	74	4	52
2017	Materiel management	41	34	15	11	0	0	0	74	11	27
2017	Information management	39	34	15	7	4	1	0	74	11	241
2017	Information technology	36	32	19	7	5	1	0	69	12	922
2017	Internal audit	36	45	12	1	6	0	0	81	7	70
2017	Evaluation	45	28	14	6	5	2	1	75	10	87
2017	Data sciences	46	26	15	9	2	2	0	73	12	126
2017	Policy	35	36	16	8	4	1	0	71	12	762
2017	Project management	30	37	14	12	7	0	0	67	19	740
2017	Other services to the public	34	31	16	10	8	1	0	66	18	1902
2017	None of the above	33	32	17	10	7	1	0	66	17	1816
2014	Client contact centre	25	38	17	12	7	1	0	64	19	2932
2014	Health care practitioners	22	39	16	14	7	1	1	63	21	167
2014	Federal regulators	16	35	12	21	15	1	0	52	36	119
2014	Compliance, inspection and enforcement	17	29	22	19	12	1	0	47	31	568
2014	Communications or public affairs	24	40	17	14	5	0	0	64	19	285
2014	Access to information and privacy	27	39	21	6	6	1	0	67	13	120
2014	Security	18	34	25	14	8	1	0	53	22	95
2014	Science and technology	15	38	18	14	15	0	0	53	29	49
2014	Legal services	27	43	15	11	5	0	0	70	15	58
2014	Administration and operations	21	35	20	13	9	1	0	57	22	3463
2014	Human resources	23	37	20	11	8	1	0	60	19	669
2014	Financial management	33	37	15	9	6	0	0	70	15	451
2014	Procurement	30	32	15	10	12	0	0	63	22	39
2014	Real property	19	31	26	17	6	2	0	51	23	54
2014	Materiel management	17	39	40	0	4	0	0	56	4	29
2014	Information management	29	32	18	11	8	2	0	62	20	285
2014	Information technology	21	34	22	13	9	1	0	55	23	1156
2014	Internal audit	13	39	24	13	10	2	0	53	23	66
2014	Evaluation	27	29	23	14	6	1	0	56	21	124
2014	Other services to the public	23	33	18	14	11	1	0	56	25	2203
2014	None of the above	20	34	19	14	10	1	0	55	25	2174

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	37	14	8	4	1	0	74	12	3095
2017	Health care practitioners	24	38	20	10	8	0	0	62	18	147
2017	Federal regulators	43	24	18	9	5	1	0	68	14	98
2017	Compliance, inspection and enforcement	29	31	18	12	9	0	0	61	21	634
2017	Communications or public affairs	33	41	15	8	3	0	0	74	11	241
2017	Access to information and privacy	43	35	13	6	2	1	0	79	8	135
2017	Security	29	36	20	11	5	0	0	65	16	82
2017	Science and technology	35	45	11	5	0	0	4	83	5	40
2017	Legal services	20	52	17	8	3	0	0	72	11	35
2017	Administration and operations	31	38	16	9	6	0	0	69	15	3206
2017	Human resources	40	41	11	5	3	0	0	81	8	638
2017	Financial management	35	42	15	5	3	0	0	77	8	431
2017	Procurement	41	42	9	7	2	0	0	82	9	43
2017	Real property	38	44	15	4	0	0	0	81	4	52
2017	Materiel management	41	41	15	0	0	4	0	85	0	27
2017	Information management	39	39	12	7	3	0	0	78	10	241
2017	Information technology	35	37	16	7	4	0	0	72	12	924
2017	Internal audit	39	43	7	6	4	0	0	82	10	69
2017	Evaluation	47	29	12	6	4	2	1	79	9	87
2017	Data sciences	44	33	13	8	2	0	0	77	10	125
2017	Policy	35	39	15	7	4	0	0	74	11	764
2017	Project management	28	40	15	11	6	0	0	69	17	740
2017	Other services to the public	32	35	16	10	7	1	0	67	17	1906
2017	None of the above	33	34	16	9	7	0	0	68	16	1817
2014	Client contact centre	23	40	18	12	6	1	0	64	18	2932
2014	Health care practitioners	22	43	15	17	4	0	0	65	20	167
2014	Federal regulators	17	29	15	24	14	0	0	46	38	119
2014	Compliance, inspection and enforcement	16	34	18	19	13	0	0	50	31	568
2014	Communications or public affairs	21	45	17	10	5	0	0	67	15	285
2014	Access to information and privacy	30	38	20	8	5	0	0	67	13	120
2014	Security	20	32	31	10	6	1	0	52	17	94
2014	Science and technology	16	35	18	12	19	0	0	51	31	49
2014	Legal services	30	43	12	11	5	0	0	73	15	58
2014	Administration and operations	21	38	20	13	8	1	0	59	21	3462
2014	Human resources	25	36	21	11	6	0	0	61	17	668
2014	Financial management	33	40	14	8	5	0	0	73	13	451
2014	Procurement	30	32	15	10	12	0	0	62	22	39
2014	Real property	15	42	24	15	4	0	0	57	19	54
2014	Materiel management	17	52	24	4	4	0	0	69	8	29
2014	Information management	30	32	17	13	8	1	0	63	20	285
2014	Information technology	21	38	21	13	7	0	0	59	20	1156
2014	Internal audit	17	39	26	9	9	0	0	56	18	66
2014	Evaluation	22	37	21	15	5	1	0	60	20	124
2014	Other services to the public	22	35	19	15	10	1	0	57	24	2202
2014	None of the above	21	36	20	14	8	1	0	58	22	2172

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	24	20	13	10	6	1	54	25	3099
2017	Health care practitioners	19	27	23	10	7	14	1	55	19	146
2017	Federal regulators	34	18	20	14	9	5	0	54	24	98
2017	Compliance, inspection and enforcement	21	22	20	18	13	6	1	46	33	633
2017	Communications or public affairs	26	28	17	16	9	3	0	56	26	241
2017	Access to information and privacy	32	27	20	10	6	6	0	62	17	135
2017	Security	31	28	11	17	9	4	0	61	27	82
2017	Science and technology	29	31	25	7	5	0	4	62	12	40
2017	Legal services	27	16	29	14	11	3	0	45	25	36
2017	Administration and operations	25	25	21	13	10	5	1	53	25	3215
2017	Human resources	35	29	17	9	5	4	1	67	15	638
2017	Financial management	28	31	18	11	7	5	0	62	19	431
2017	Procurement	29	32	16	9	7	7	0	66	17	43
2017	Real property	34	17	30	11	2	4	2	54	14	52
2017	Materiel management	38	25	18	12	0	7	0	68	13	27
2017	Information management	29	25	16	13	11	6	0	58	25	241
2017	Information technology	34	27	17	10	6	4	0	64	17	924
2017	Internal audit	33	26	23	7	4	6	0	63	12	70
2017	Evaluation	32	22	17	10	9	9	0	60	21	87
2017	Data sciences	27	25	20	12	8	8	1	57	22	125
2017	Policy	26	26	20	14	10	5	0	54	25	762
2017	Project management	24	25	20	15	12	4	0	51	28	740
2017	Other services to the public	26	23	20	13	12	6	0	53	27	1900
2017	None of the above	29	22	19	13	12	5	0	54	26	1816
2014	Client contact centre	20	25	20	16	13	6	1	48	31	2932
2014	Health care practitioners	26	31	14	12	7	9	1	63	21	167
2014	Federal regulators	13	25	20	20	18	4	0	40	40	119
2014	Compliance, inspection and enforcement	16	23	19	19	16	6	1	42	38	569
2014	Communications or public affairs	20	25	20	20	9	5	0	47	31	283
2014	Access to information and privacy	26	22	22	12	10	8	0	52	24	120
2014	Security	23	25	22	16	13	2	0	48	29	94
2014	Science and technology	20	26	18	18	13	6	0	49	32	49
2014	Legal services	20	30	16	17	7	8	2	56	26	58
2014	Administration and operations	20	24	21	17	13	5	0	47	31	3460
2014	Human resources	25	27	18	14	12	3	1	54	27	667
2014	Financial management	30	28	17	13	9	2	0	60	23	451
2014	Procurement	31	18	15	11	17	8	0	54	30	38
2014	Real property	19	18	24	27	8	4	0	38	36	54
2014	Materiel management	21	34	30	8	8	0	0	54	16	29
2014	Information management	27	19	21	15	12	6	0	49	29	285
2014	Information technology	22	28	21	13	11	5	0	52	25	1155
2014	Internal audit	19	31	22	15	8	5	0	53	25	66
2014	Evaluation	17	21	29	21	9	2	1	39	32	124
2014	Other services to the public	20	24	20	17	14	6	0	47	32	2203
2014	None of the above	20	23	21	17	13	6	1	46	32	2174

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	27	38	35	3103
2017	Health care practitioners	15	54	31	147
2017	Federal regulators	23	41	35	98
2017	Compliance, inspection and enforcement	28	35	37	634
2017	Communications or public affairs	36	28	36	242
2017	Access to information and privacy	22	44	33	135
2017	Security	32	37	31	82
2017	Science and technology	23	42	35	40
2017	Legal services	32	31	37	36
2017	Administration and operations	30	35	35	3209
2017	Human resources	35	36	29	639
2017	Financial management	35	28	37	432
2017	Procurement	34	37	29	43
2017	Real property	28	42	30	52
2017	Materiel management	10	45	44	27
2017	Information management	29	34	36	241
2017	Information technology	22	44	34	924
2017	Internal audit	21	39	40	70
2017	Evaluation	34	33	33	87
2017	Data sciences	31	35	34	126
2017	Policy	41	24	35	764
2017	Project management	39	28	33	739
2017	Other services to the public	22	39	39	1907
2017	None of the above	27	38	35	1815
2014	Client contact centre	28	40	32	2933
2014	Health care practitioners	11	63	26	167
2014	Federal regulators	38	29	33	119
2014	Compliance, inspection and enforcement	30	34	36	569
2014	Communications or public affairs	44	19	38	285
2014	Access to information and privacy	29	30	41	120
2014	Security	28	31	41	95
2014	Science and technology	16	45	39	49
2014	Legal services	24	38	38	58
2014	Administration and operations	31	32	37	3462
2014	Human resources	38	29	33	669
2014	Financial management	31	35	35	450
2014	Procurement	42	26	32	39
2014	Real property	34	33	33	54
2014	Materiel management	28	30	42	29
2014	Information management	34	34	32	285
2014	Information technology	22	41	37	1157
2014	Internal audit	19	42	39	66
2014	Evaluation	33	33	34	124
2014	Other services to the public	24	36	39	2204
2014	None of the above	33	31	36	2173

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Client contact centre	15	37	32	6	4	5	833
2017	Health care practitioners	48	5	22	14	5	8	23
2017	Federal regulators	35	5	36	9	16	0	22
2017	Compliance, inspection and enforcement	10	28	44	5	3	9	174
2017	Communications or public affairs	13	30	32	10	10	5	89
2017	Access to information and privacy	6	19	56	3	10	7	31
2017	Security	27	22	26	16	0	9	26
2017	Legal services	26	9	43	0	14	9	11
2017	Administration and operations	14	38	32	4	6	6	966
2017	Human resources	14	42	22	4	10	7	220
2017	Financial management	13	39	32	2	11	3	149
2017	Procurement	19	21	41	0	0	20	15
2017	Real property	27	27	33	7	0	7	15
2017	Information management	17	32	28	8	8	8	71
2017	Information technology	25	33	24	6	9	2	196
2017	Internal audit	27	27	39	0	0	7	15
2017	Evaluation	18	34	29	0	5	13	29
2017	Data sciences	10	27	32	10	22	0	39
2017	Policy	4	32	43	4	9	8	314
2017	Project management	13	35	32	7	6	7	292
2017	Other services to the public	14	29	37	8	5	6	427
2017	None of the above	21	31	30	4	8	6	500
2014	Client contact centre	19	29	35	8	9999	9	817
2014	Health care practitioners	73	5	0	11	9999	11	19
2014	Federal regulators	22	16	41	15	9999	7	46
2014	Compliance, inspection and enforcement	18	23	40	12	9999	7	171
2014	Communications or public affairs	4	32	47	9	9999	8	125
2014	Access to information and privacy	11	26	36	17	9999	10	36
2014	Security	29	23	37	8	9999	3	27
2014	Legal services	30	15	40	7	9999	7	13
2014	Administration and operations	14	33	36	9	9999	8	1099
2014	Human resources	14	27	36	6	9999	18	257
2014	Financial management	15	38	41	4	9999	3	138
2014	Procurement	39	19	29	0	9999	12	16
2014	Real property	11	16	60	12	9999	0	18
2014	Information management	5	33	36	10	9999	17	97
2014	Information technology	16	44	27	7	9999	6	248
2014	Internal audit	16	30	27	8	9999	19	12
2014	Evaluation	5	19	52	5	9999	19	41
2014	Other services to the public	18	28	32	12	9999	10	538
2014	None of the above	15	29	40	7	9999	9	738

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	14	86	3099
2017	Health care practitioners	24	76	148
2017	Federal regulators	21	79	98
2017	Compliance, inspection and enforcement	21	79	634
2017	Communications or public affairs	21	79	242
2017	Access to information and privacy	15	85	135
2017	Security	18	82	81
2017	Science and technology	16	84	40
2017	Legal services	19	81	36
2017	Administration and operations	18	82	3205
2017	Human resources	15	85	637
2017	Financial management	14	86	432
2017	Real property	9	91	52
2017	Materiel management	0	100	27
2017	Information management	19	81	240
2017	Information technology	10	90	924
2017	Internal audit	16	84	70
2017	Evaluation	19	81	87
2017	Data sciences	11	89	126
2017	Policy	18	82	762
2017	Project management	19	81	739
2017	Other services to the public	19	81	1906
2017	None of the above	16	84	1814
2014	Client contact centre	15	85	2931
2014	Health care practitioners	14	86	167
2014	Federal regulators	23	77	119
2014	Compliance, inspection and enforcement	20	80	569
2014	Communications or public affairs	15	85	285
2014	Access to information and privacy	21	79	120
2014	Security	22	78	95
2014	Science and technology	28	72	49
2014	Legal services	8	92	58
2014	Administration and operations	18	82	3455
2014	Human resources	15	85	669
2014	Financial management	12	88	451
2014	Materiel management	22	78	29
2014	Information management	18	82	285
2014	Information technology	12	88	1156
2014	Internal audit	9	91	66
2014	Evaluation	18	82	123
2014	Other services to the public	20	80	2196
2014	None of the above	17	83	2167

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	53	438
2017	Health care practitioners	55	37
2017	Federal regulators	36	21
2017	Compliance, inspection and enforcement	51	138
2017	Communications or public affairs	43	52
2017	Access to information and privacy	60	20
2017	Security	67	14
2017	Administration and operations	50	567
2017	Human resources	48	94
2017	Financial management	43	59
2017	Information management	57	46
2017	Information technology	59	91
2017	Evaluation	52	17
2017	Policy	39	140
2017	Project management	45	145
2017	Other services to the public	53	357
2017	None of the above	57	296
2014	Client contact centre	50	444
2014	Health care practitioners	46	24
2014	Federal regulators	51	27
2014	Compliance, inspection and enforcement	56	112
2014	Communications or public affairs	48	42
2014	Access to information and privacy	57	25
2014	Security	24	21
2014	Science and technology	71	14
2014	Administration and operations	51	621
2014	Human resources	48	99
2014	Financial management	46	53
2014	Information management	47	51
2014	Information technology	40	137
2014	Evaluation	26	23
2014	Other services to the public	54	438
2014	None of the above	50	370

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	53	438
2017	Health care practitioners	59	37
2017	Federal regulators	72	21
2017	Compliance, inspection and enforcement	71	138
2017	Communications or public affairs	72	52
2017	Access to information and privacy	75	20
2017	Security	47	14
2017	Administration and operations	62	567
2017	Human resources	64	94
2017	Financial management	78	59
2017	Information management	48	46
2017	Information technology	57	91
2017	Internal audit	61	11
2017	Evaluation	48	17
2017	Data sciences	79	14
2017	Policy	70	140
2017	Project management	72	145
2017	Other services to the public	57	357
2017	None of the above	54	296
2014	Client contact centre	58	444
2014	Health care practitioners	55	24
2014	Federal regulators	67	27
2014	Compliance, inspection and enforcement	60	112
2014	Communications or public affairs	71	42
2014	Access to information and privacy	64	25
2014	Security	72	21
2014	Science and technology	51	14
2014	Administration and operations	61	621
2014	Human resources	66	99
2014	Financial management	65	53
2014	Information management	62	51
2014	Information technology	68	137
2014	Evaluation	79	23
2014	Other services to the public	59	438
2014	None of the above	62	370

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	5	438
2017	Administration and operations	7	567
2017	Information management	0	46
2017	Data sciences	0	14
2017	Policy	9	140
2017	Project management	6	145
2017	Other services to the public	5	357
2017	None of the above	5	296
2014	Client contact centre	6	444
2014	Science and technology	0	14
2014	Administration and operations	6	621
2014	Human resources	7	99
2014	Financial management	9	53
2014	Information management	9	51
2014	Information technology	7	137
2014	Other services to the public	3	438
2014	None of the above	6	370

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Health care practitioners	37
2017	Federal regulators	21
2017	Compliance, inspection and enforcement	138
2017	Communications or public affairs	52
2017	Access to information and privacy	20
2017	Security	14
2017	Administration and operations	567
2017	Human resources	94
2017	Financial management	59
2017	Information management	46
2017	Information technology	91
2017	Internal audit	11
2017	Evaluation	17
2017	Data sciences	14
2017	Policy	140
2017	Other services to the public	357
2014	Health care practitioners	24
2014	Federal regulators	27
2014	Compliance, inspection and enforcement	112
2014	Communications or public affairs	42
2014	Access to information and privacy	25
2014	Security	21
2014	Science and technology	14
2014	Administration and operations	621
2014	Financial management	53
2014	Information technology	137
2014	Evaluation	23
2014	None of the above	370

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	2	438
2017	Federal regulators	0	21
2017	Compliance, inspection and enforcement	4	138
2017	Administration and operations	3	567
2017	Internal audit	0	11
2017	Evaluation	0	17
2017	Data sciences	0	14
2017	Policy	5	140
2017	Other services to the public	4	357
2014	Client contact centre	2	444
2014	Compliance, inspection and enforcement	0	112
2014	Communications or public affairs	0	42
2014	Administration and operations	2	621
2014	Human resources	6	99
2014	Information technology	6	137
2014	Other services to the public	3	438
2014	None of the above	3	370

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	28	438
2017	Health care practitioners	28	37
2017	Compliance, inspection and enforcement	19	138
2017	Administration and operations	11	567
2017	Human resources	9	94
2017	Data sciences	0	14
2017	Project management	6	145
2017	Other services to the public	26	357
2017	None of the above	11	296
2014	Client contact centre	24	444
2014	Compliance, inspection and enforcement	13	112
2014	Communications or public affairs	0	42
2014	Administration and operations	11	621
2014	Human resources	5	99
2014	Other services to the public	22	438
2014	None of the above	7	370

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	3	438
2017	Federal regulators	0	21
2017	Compliance, inspection and enforcement	4	138
2017	Security	0	14
2017	Administration and operations	2	567
2017	Financial management	0	59
2017	Information management	11	46
2017	Information technology	7	91
2017	Internal audit	0	11
2017	Data sciences	0	14
2017	Project management	3	145
2017	Other services to the public	5	357
2017	None of the above	4	296
2014	Client contact centre	3	444
2014	Communications or public affairs	0	42
2014	Science and technology	0	14
2014	Administration and operations	5	621
2014	Human resources	8	99
2014	Information technology	8	137
2014	Evaluation	0	23
2014	Other services to the public	2	438
2014	None of the above	2	370

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	46	438
2017	Health care practitioners	49	37
2017	Federal regulators	37	21
2017	Compliance, inspection and enforcement	37	138
2017	Communications or public affairs	49	52
2017	Access to information and privacy	42	20
2017	Security	54	14
2017	Administration and operations	40	567
2017	Human resources	36	94
2017	Financial management	39	59
2017	Information management	33	46
2017	Information technology	39	91
2017	Internal audit	54	11
2017	Evaluation	40	17
2017	Data sciences	50	14
2017	Policy	43	140
2017	Project management	45	145
2017	Other services to the public	42	357
2017	None of the above	42	296
2014	Client contact centre	40	445
2014	Health care practitioners	21	24
2014	Federal regulators	37	27
2014	Compliance, inspection and enforcement	48	112
2014	Communications or public affairs	40	42
2014	Access to information and privacy	33	25
2014	Security	32	21
2014	Science and technology	42	14
2014	Administration and operations	40	620
2014	Human resources	30	99
2014	Financial management	35	53
2014	Information management	41	52
2014	Information technology	38	138
2014	Evaluation	31	23
2014	Other services to the public	45	438
2014	None of the above	39	370

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	38	438
2017	Health care practitioners	23	37
2017	Federal regulators	43	21
2017	Compliance, inspection and enforcement	47	138
2017	Communications or public affairs	49	52
2017	Access to information and privacy	41	20
2017	Security	39	14
2017	Administration and operations	38	567
2017	Human resources	34	94
2017	Financial management	32	59
2017	Information management	42	46
2017	Information technology	45	91
2017	Internal audit	45	11
2017	Data sciences	57	14
2017	Policy	48	140
2017	Project management	49	145
2017	Other services to the public	38	357
2017	None of the above	39	296
2014	Client contact centre	39	445
2014	Health care practitioners	29	24
2014	Federal regulators	37	27
2014	Compliance, inspection and enforcement	48	112
2014	Communications or public affairs	56	42
2014	Access to information and privacy	39	25
2014	Security	45	21
2014	Science and technology	51	14
2014	Administration and operations	40	620
2014	Human resources	36	99
2014	Financial management	41	53
2014	Information management	41	52
2014	Information technology	37	138
2014	Evaluation	63	23
2014	Other services to the public	36	438
2014	None of the above	38	370

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	39	438
2017	Health care practitioners	47	37
2017	Federal regulators	37	21
2017	Compliance, inspection and enforcement	40	138
2017	Communications or public affairs	47	52
2017	Access to information and privacy	45	20
2017	Security	41	14
2017	Administration and operations	43	567
2017	Human resources	43	94
2017	Financial management	52	59
2017	Information management	49	46
2017	Information technology	44	91
2017	Internal audit	54	11
2017	Evaluation	29	17
2017	Data sciences	43	14
2017	Policy	48	140
2017	Project management	56	145
2017	Other services to the public	41	357
2017	None of the above	42	296
2014	Client contact centre	37	445
2014	Health care practitioners	38	24
2014	Federal regulators	32	27
2014	Compliance, inspection and enforcement	42	112
2014	Communications or public affairs	33	42
2014	Access to information and privacy	48	25
2014	Security	43	21
2014	Science and technology	50	14
2014	Administration and operations	41	620
2014	Human resources	38	99
2014	Financial management	41	53
2014	Information management	46	52
2014	Information technology	37	138
2014	Evaluation	60	23
2014	Other services to the public	41	438
2014	None of the above	43	370

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	39	438
2017	Health care practitioners	30	37
2017	Compliance, inspection and enforcement	46	138
2017	Communications or public affairs	36	52
2017	Access to information and privacy	31	20
2017	Security	42	14
2017	Administration and operations	42	567
2017	Human resources	40	94
2017	Financial management	44	59
2017	Information management	33	46
2017	Information technology	46	91
2017	Internal audit	56	11
2017	Evaluation	40	17
2017	Data sciences	43	14
2017	Policy	34	140
2017	Project management	40	145
2017	Other services to the public	42	357
2017	None of the above	44	296
2014	Client contact centre	39	445
2014	Health care practitioners	41	24
2014	Federal regulators	41	27
2014	Compliance, inspection and enforcement	28	112
2014	Communications or public affairs	43	42
2014	Access to information and privacy	40	25
2014	Security	39	21
2014	Administration and operations	43	620
2014	Human resources	44	99
2014	Financial management	36	53
2014	Information management	40	52
2014	Information technology	39	138
2014	Evaluation	48	23
2014	Other services to the public	44	438
2014	None of the above	38	370

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	22	438
2017	Health care practitioners	21	37
2017	Compliance, inspection and enforcement	32	138
2017	Communications or public affairs	33	52
2017	Access to information and privacy	24	20
2017	Administration and operations	23	567
2017	Human resources	16	94
2017	Financial management	26	59
2017	Information management	32	46
2017	Information technology	35	91
2017	Policy	33	140
2017	Project management	35	145
2017	Other services to the public	23	357
2017	None of the above	23	296
2014	Client contact centre	20	445
2014	Health care practitioners	21	24
2014	Federal regulators	33	27
2014	Compliance, inspection and enforcement	27	112
2014	Communications or public affairs	31	42
2014	Access to information and privacy	28	25
2014	Security	27	21
2014	Administration and operations	24	620
2014	Human resources	18	99
2014	Financial management	34	53
2014	Information management	38	52
2014	Information technology	20	138
2014	Evaluation	38	23
2014	Other services to the public	23	438
2014	None of the above	27	370

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	65	438
2017	Health care practitioners	53	37
2017	Federal regulators	48	21
2017	Compliance, inspection and enforcement	55	138
2017	Communications or public affairs	53	52
2017	Access to information and privacy	48	20
2017	Security	42	14
2017	Administration and operations	58	567
2017	Human resources	62	94
2017	Financial management	57	59
2017	Information management	59	46
2017	Information technology	57	91
2017	Evaluation	64	17
2017	Data sciences	50	14
2017	Policy	57	140
2017	Project management	45	145
2017	Other services to the public	56	357
2017	None of the above	56	296
2014	Client contact centre	54	445
2014	Health care practitioners	50	24
2014	Federal regulators	46	27
2014	Compliance, inspection and enforcement	56	112
2014	Communications or public affairs	49	42
2014	Access to information and privacy	46	25
2014	Security	52	21
2014	Science and technology	64	14
2014	Administration and operations	58	620
2014	Human resources	54	99
2014	Financial management	58	53
2014	Information management	56	52
2014	Information technology	52	138
2014	Evaluation	55	23
2014	Other services to the public	54	438
2014	None of the above	55	370

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	39	438
2017	Health care practitioners	34	37
2017	Federal regulators	30	21
2017	Compliance, inspection and enforcement	42	138
2017	Communications or public affairs	32	52
2017	Access to information and privacy	30	20
2017	Security	57	14
2017	Administration and operations	34	567
2017	Human resources	39	94
2017	Financial management	27	59
2017	Information management	35	46
2017	Information technology	35	91
2017	Internal audit	64	11
2017	Evaluation	28	17
2017	Policy	30	140
2017	Project management	39	145
2017	Other services to the public	35	357
2017	None of the above	39	296
2014	Client contact centre	37	445
2014	Health care practitioners	33	24
2014	Federal regulators	41	27
2014	Compliance, inspection and enforcement	33	112
2014	Communications or public affairs	40	42
2014	Access to information and privacy	30	25
2014	Security	32	21
2014	Science and technology	42	14
2014	Administration and operations	33	620
2014	Human resources	31	99
2014	Financial management	29	53
2014	Information management	43	52
2014	Information technology	35	138
2014	Evaluation	29	23
2014	Other services to the public	34	438
2014	None of the above	37	370

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Federal regulators	0	21
2017	Communications or public affairs	0	52
2017	Access to information and privacy	0	20
2017	Security	0	14
2017	Financial management	0	59
2017	Internal audit	0	11
2017	Evaluation	0	17
2017	Data sciences	0	14
2014	Client contact centre	1	445
2014	Health care practitioners	0	24
2014	Federal regulators	0	27
2014	Compliance, inspection and enforcement	0	112
2014	Access to information and privacy	0	25
2014	Security	0	21
2014	Science and technology	0	14
2014	Administration and operations	1	620
2014	Human resources	5	99
2014	Information management	0	52
2014	Information technology	0	138
2014	Evaluation	0	23

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	10	438
2017	Compliance, inspection and enforcement	13	138
2017	Security	0	14
2017	Administration and operations	7	567
2017	Human resources	6	94
2017	Financial management	10	59
2017	Information management	0	46
2017	Information technology	8	91
2017	Internal audit	0	11
2017	Policy	9	140
2017	Project management	9	145
2017	Other services to the public	11	357
2017	None of the above	8	296
2014	Client contact centre	6	445
2014	Compliance, inspection and enforcement	5	112
2014	Communications or public affairs	15	42
2014	Administration and operations	8	620
2014	Human resources	7	99
2014	Evaluation	0	23
2014	Other services to the public	7	438
2014	None of the above	7	370

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	15	438
2017	Health care practitioners	13	37
2017	Compliance, inspection and enforcement	13	138
2017	Communications or public affairs	10	52
2017	Administration and operations	11	567
2017	Human resources	6	94
2017	Information technology	12	91
2017	Policy	6	140
2017	Project management	12	145
2017	Other services to the public	12	357
2017	None of the above	12	296
2014	Client contact centre	13	445
2014	Health care practitioners	0	24
2014	Compliance, inspection and enforcement	15	112
2014	Science and technology	0	14
2014	Administration and operations	10	620
2014	Human resources	10	99
2014	Financial management	11	53
2014	Information management	17	52
2014	Information technology	14	138
2014	Evaluation	22	23
2014	Other services to the public	10	438
2014	None of the above	10	370

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	47	438
2017	Health care practitioners	31	37
2017	Federal regulators	28	21
2017	Compliance, inspection and enforcement	57	138
2017	Communications or public affairs	47	52
2017	Access to information and privacy	60	20
2017	Security	36	14
2017	Administration and operations	47	567
2017	Human resources	50	94
2017	Financial management	56	59
2017	Information management	46	46
2017	Information technology	53	91
2017	Internal audit	74	11
2017	Evaluation	48	17
2017	Data sciences	50	14
2017	Policy	48	140
2017	Project management	48	145
2017	Other services to the public	48	357
2017	None of the above	45	296
2014	Client contact centre	45	445
2014	Health care practitioners	37	24
2014	Federal regulators	41	27
2014	Compliance, inspection and enforcement	46	112
2014	Communications or public affairs	49	42
2014	Access to information and privacy	53	25
2014	Security	47	21
2014	Science and technology	42	14
2014	Administration and operations	44	620
2014	Human resources	48	99
2014	Financial management	45	53
2014	Information management	45	52
2014	Information technology	46	138
2014	Evaluation	59	23
2014	Other services to the public	46	438
2014	None of the above	46	370

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	30	438
2017	Health care practitioners	27	37
2017	Federal regulators	32	21
2017	Compliance, inspection and enforcement	27	138
2017	Communications or public affairs	32	52
2017	Administration and operations	23	567
2017	Human resources	20	94
2017	Financial management	25	59
2017	Information management	18	46
2017	Information technology	26	91
2017	Evaluation	35	17
2017	Data sciences	36	14
2017	Policy	26	140
2017	Project management	21	145
2017	Other services to the public	28	357
2017	None of the above	25	296
2014	Client contact centre	28	445
2014	Health care practitioners	25	24
2014	Federal regulators	22	27
2014	Compliance, inspection and enforcement	30	112
2014	Communications or public affairs	35	42
2014	Access to information and privacy	33	25
2014	Administration and operations	28	620
2014	Human resources	18	99
2014	Financial management	24	53
2014	Information management	23	52
2014	Information technology	22	138
2014	Other services to the public	30	438
2014	None of the above	24	370

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	11	438
2017	Health care practitioners	21	37
2017	Compliance, inspection and enforcement	15	138
2017	Communications or public affairs	13	52
2017	Administration and operations	14	567
2017	Human resources	18	94
2017	Financial management	10	59
2017	Information management	20	46
2017	Information technology	15	91
2017	Data sciences	0	14
2017	Policy	13	140
2017	Project management	16	145
2017	Other services to the public	18	357
2017	None of the above	14	296
2014	Client contact centre	14	445
2014	Health care practitioners	20	24
2014	Federal regulators	18	27
2014	Compliance, inspection and enforcement	15	112
2014	Security	33	21
2014	Administration and operations	12	620
2014	Human resources	12	99
2014	Information management	16	52
2014	Information technology	12	138
2014	Other services to the public	18	438
2014	None of the above	16	370

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	55	437
2017	Health care practitioners	46	37
2017	Federal regulators	47	21
2017	Compliance, inspection and enforcement	57	138
2017	Communications or public affairs	60	52
2017	Access to information and privacy	51	20
2017	Security	73	14
2017	Administration and operations	49	566
2017	Human resources	51	94
2017	Financial management	42	59
2017	Information management	52	46
2017	Information technology	52	90
2017	Internal audit	83	11
2017	Evaluation	47	17
2017	Data sciences	72	14
2017	Policy	43	141
2017	Project management	55	145
2017	Other services to the public	55	357
2017	None of the above	54	296
2014	Client contact centre	54	445
2014	Health care practitioners	50	24
2014	Federal regulators	48	27
2014	Compliance, inspection and enforcement	51	110
2014	Communications or public affairs	61	42
2014	Access to information and privacy	55	25
2014	Security	47	21
2014	Science and technology	57	14
2014	Administration and operations	51	622
2014	Human resources	51	99
2014	Financial management	67	53
2014	Information management	48	52
2014	Information technology	51	138
2014	Evaluation	78	23
2014	Other services to the public	48	438
2014	None of the above	52	370

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	25	437
2017	Health care practitioners	32	37
2017	Federal regulators	37	21
2017	Compliance, inspection and enforcement	33	138
2017	Communications or public affairs	32	52
2017	Administration and operations	29	566
2017	Human resources	24	94
2017	Financial management	27	59
2017	Information management	27	46
2017	Information technology	27	90
2017	Internal audit	46	11
2017	Policy	20	141
2017	Project management	32	145
2017	Other services to the public	24	357
2017	None of the above	28	296
2014	Client contact centre	26	445
2014	Health care practitioners	25	24
2014	Federal regulators	35	27
2014	Compliance, inspection and enforcement	34	110
2014	Communications or public affairs	39	42
2014	Access to information and privacy	27	25
2014	Security	36	21
2014	Administration and operations	31	622
2014	Human resources	40	99
2014	Financial management	23	53
2014	Information management	36	52
2014	Information technology	25	138
2014	Evaluation	27	23
2014	Other services to the public	27	438
2014	None of the above	32	370

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	6	437
2017	Health care practitioners	0	37
2017	Compliance, inspection and enforcement	7	138
2017	Access to information and privacy	0	20
2017	Security	0	14
2017	Administration and operations	4	566
2017	Human resources	7	94
2017	Information technology	11	90
2017	Data sciences	0	14
2017	Policy	8	141
2017	Project management	7	145
2017	Other services to the public	2	357
2017	None of the above	5	296
2014	Client contact centre	4	445
2014	Health care practitioners	0	24
2014	Compliance, inspection and enforcement	4	110
2014	Communications or public affairs	0	42
2014	Science and technology	0	14
2014	Administration and operations	5	622
2014	Human resources	6	99
2014	Financial management	9	53
2014	Information technology	4	138
2014	Other services to the public	3	438
2014	None of the above	5	370

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	24	437
2017	Health care practitioners	25	37
2017	Federal regulators	28	21
2017	Compliance, inspection and enforcement	28	138
2017	Communications or public affairs	19	52
2017	Administration and operations	24	566
2017	Human resources	17	94
2017	Financial management	25	59
2017	Information management	19	46
2017	Information technology	20	90
2017	Data sciences	0	14
2017	Policy	11	141
2017	Project management	19	145
2017	Other services to the public	23	357
2017	None of the above	16	296
2014	Client contact centre	27	445
2014	Compliance, inspection and enforcement	27	110
2014	Access to information and privacy	28	25
2014	Security	38	21
2014	Administration and operations	22	622
2014	Human resources	16	99
2014	Financial management	17	53
2014	Information management	20	52
2014	Information technology	14	138
2014	Evaluation	29	23
2014	Other services to the public	28	438
2014	None of the above	19	370

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	9	437
2017	Compliance, inspection and enforcement	13	138
2017	Administration and operations	8	566
2017	Human resources	11	94
2017	Financial management	10	59
2017	Information technology	13	90
2017	Policy	8	141
2017	Project management	12	145
2017	Other services to the public	8	357
2017	None of the above	8	296
2014	Client contact centre	14	445
2014	Compliance, inspection and enforcement	10	110
2014	Communications or public affairs	16	42
2014	Administration and operations	8	622
2014	Human resources	10	99
2014	Financial management	11	53
2014	Information management	10	52
2014	Information technology	9	138
2014	Other services to the public	8	438
2014	None of the above	10	370

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	7	437
2017	Compliance, inspection and enforcement	13	138
2017	Communications or public affairs	0	52
2017	Access to information and privacy	0	20
2017	Administration and operations	8	566
2017	Financial management	13	59
2017	Information management	0	46
2017	Internal audit	0	11
2017	Data sciences	0	14
2017	Project management	7	145
2017	Other services to the public	7	357
2017	None of the above	4	296
2014	Client contact centre	6	445
2014	Compliance, inspection and enforcement	8	110
2014	Communications or public affairs	0	42
2014	Security	33	21
2014	Science and technology	0	14
2014	Administration and operations	6	622
2014	Other services to the public	8	438
2014	None of the above	6	370

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	16	437
2017	Health care practitioners	13	37
2017	Federal regulators	23	21
2017	Compliance, inspection and enforcement	13	138
2017	Communications or public affairs	17	52
2017	Security	0	14
2017	Administration and operations	12	566
2017	Human resources	13	94
2017	Financial management	18	59
2017	Information technology	14	90
2017	Evaluation	35	17
2017	Policy	13	141
2017	Project management	10	145
2017	Other services to the public	15	357
2017	None of the above	10	296
2014	Client contact centre	17	445
2014	Federal regulators	22	27
2014	Compliance, inspection and enforcement	5	110
2014	Communications or public affairs	19	42
2014	Access to information and privacy	20	25
2014	Administration and operations	17	622
2014	Human resources	20	99
2014	Financial management	11	53
2014	Information management	19	52
2014	Information technology	17	138
2014	Other services to the public	18	438
2014	None of the above	16	370

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	9	437
2017	Health care practitioners	14	37
2017	Compliance, inspection and enforcement	13	138
2017	Communications or public affairs	15	52
2017	Administration and operations	10	566
2017	Human resources	15	94
2017	Financial management	8	59
2017	Information technology	14	90
2017	Policy	19	141
2017	Project management	11	145
2017	Other services to the public	12	357
2017	None of the above	9	296
2014	Client contact centre	9	445
2014	Compliance, inspection and enforcement	14	110
2014	Administration and operations	10	622
2014	Human resources	11	99
2014	Financial management	19	53
2014	Information management	13	52
2014	Information technology	7	138
2014	Other services to the public	10	438
2014	None of the above	13	370

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	24	437
2017	Health care practitioners	25	37
2017	Compliance, inspection and enforcement	23	138
2017	Communications or public affairs	27	52
2017	Access to information and privacy	39	20
2017	Administration and operations	25	566
2017	Human resources	26	94
2017	Financial management	27	59
2017	Information management	26	46
2017	Information technology	27	90
2017	Policy	32	141
2017	Project management	25	145
2017	Other services to the public	26	357
2017	None of the above	26	296
2014	Client contact centre	23	445
2014	Health care practitioners	20	24
2014	Federal regulators	26	27
2014	Compliance, inspection and enforcement	20	110
2014	Communications or public affairs	12	42
2014	Access to information and privacy	20	25
2014	Administration and operations	24	622
2014	Human resources	26	99
2014	Financial management	15	53
2014	Information management	24	52
2014	Information technology	25	138
2014	Other services to the public	24	438
2014	None of the above	26	370

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	17	405
2017	Compliance, inspection and enforcement	7	120
2017	Communications or public affairs	16	52
2017	Security	0	13
2017	Administration and operations	12	524
2017	Human resources	11	92
2017	Financial management	20	52
2017	Information management	11	45
2017	Information technology	13	87
2017	Policy	9	136
2017	Project management	5	135
2017	Other services to the public	11	331
2017	None of the above	10	284
2014	Client contact centre	18	418
2014	Federal regulators	22	26
2014	Compliance, inspection and enforcement	12	100
2014	Communications or public affairs	25	42
2014	Administration and operations	15	583
2014	Human resources	16	95
2014	Financial management	14	49
2014	Information technology	17	136
2014	Other services to the public	12	404
2014	None of the above	12	349

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	18	405
2017	Federal regulators	32	19
2017	Compliance, inspection and enforcement	17	120
2017	Communications or public affairs	18	52
2017	Access to information and privacy	39	20
2017	Administration and operations	18	524
2017	Human resources	22	92
2017	Financial management	16	52
2017	Information management	24	45
2017	Information technology	26	87
2017	Evaluation	30	16
2017	Policy	25	136
2017	Project management	13	135
2017	Other services to the public	16	331
2017	None of the above	14	284
2014	Client contact centre	16	418
2014	Compliance, inspection and enforcement	13	100
2014	Communications or public affairs	20	42
2014	Administration and operations	17	583
2014	Human resources	16	95
2014	Financial management	27	49
2014	Information management	23	50
2014	Information technology	17	136
2014	Other services to the public	15	404
2014	None of the above	14	349

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	13	405
2017	Compliance, inspection and enforcement	12	120
2017	Access to information and privacy	30	20
2017	Administration and operations	11	524
2017	Human resources	10	92
2017	Financial management	16	52
2017	Information technology	13	87
2017	Policy	8	136
2017	Project management	6	135
2017	Other services to the public	11	331
2017	None of the above	9	284
2014	Client contact centre	12	418
2014	Compliance, inspection and enforcement	9	100
2014	Administration and operations	13	583
2014	Human resources	14	95
2014	Information management	10	50
2014	Information technology	16	136
2014	Evaluation	0	20
2014	Other services to the public	10	404
2014	None of the above	9	349

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	405
2017	Compliance, inspection and enforcement	10	120
2017	Communications or public affairs	13	52
2017	Administration and operations	8	524
2017	Human resources	5	92
2017	Policy	6	136
2017	Project management	6	135
2017	Other services to the public	7	331
2017	None of the above	6	284
2014	Client contact centre	8	418
2014	Health care practitioners	0	23
2014	Compliance, inspection and enforcement	9	100
2014	Science and technology	0	14
2014	Administration and operations	9	583
2014	Human resources	13	95
2014	Information technology	10	136
2014	Other services to the public	8	404
2014	None of the above	8	349

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	9	405
2017	Federal regulators	0	19
2017	Compliance, inspection and enforcement	8	120
2017	Communications or public affairs	14	52
2017	Administration and operations	12	524
2017	Human resources	10	92
2017	Information management	11	45
2017	Information technology	11	87
2017	Data sciences	36	14
2017	Policy	5	136
2017	Project management	13	135
2017	Other services to the public	11	331
2017	None of the above	10	284
2014	Client contact centre	13	418
2014	Compliance, inspection and enforcement	10	100
2014	Communications or public affairs	12	42
2014	Science and technology	0	14
2014	Administration and operations	10	583
2014	Human resources	10	95
2014	Financial management	23	49
2014	Information management	16	50
2014	Information technology	12	136
2014	Evaluation	0	20
2014	Other services to the public	9	404
2014	None of the above	13	349

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	13	405
2017	Compliance, inspection and enforcement	12	120
2017	Communications or public affairs	17	52
2017	Administration and operations	8	524
2017	Human resources	11	92
2017	Financial management	13	52
2017	Information technology	9	87
2017	Evaluation	0	16
2017	Policy	11	136
2017	Project management	10	135
2017	Other services to the public	11	331
2017	None of the above	11	284
2014	Client contact centre	15	418
2014	Federal regulators	24	26
2014	Compliance, inspection and enforcement	13	100
2014	Administration and operations	13	583
2014	Human resources	7	95
2014	Financial management	17	49
2014	Information management	10	50
2014	Information technology	11	136
2014	Other services to the public	11	404
2014	None of the above	10	349

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	5	405
2017	Compliance, inspection and enforcement	13	120
2017	Communications or public affairs	17	52
2017	Administration and operations	14	524
2017	Human resources	22	92
2017	Financial management	16	52
2017	Information management	11	45
2017	Information technology	17	87
2017	Data sciences	36	14
2017	Policy	31	136
2017	Project management	19	135
2017	Other services to the public	7	331
2017	None of the above	10	284
2014	Client contact centre	6	418
2014	Compliance, inspection and enforcement	11	100
2014	Communications or public affairs	12	42
2014	Administration and operations	8	583
2014	Human resources	16	95
2014	Financial management	15	49
2014	Information management	12	50
2014	Information technology	15	136
2014	Other services to the public	4	404
2014	None of the above	15	349

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	12	405
2017	Compliance, inspection and enforcement	11	120
2017	Administration and operations	11	524
2017	Human resources	7	92
2017	Information technology	10	87
2017	Policy	14	136
2017	Project management	11	135
2017	Other services to the public	10	331
2017	None of the above	11	284
2014	Client contact centre	11	418
2014	Compliance, inspection and enforcement	5	100
2014	Communications or public affairs	17	42
2014	Administration and operations	9	583
2014	Information management	10	50
2014	Information technology	11	136
2014	Other services to the public	8	404
2014	None of the above	8	349

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	14	405
2017	Compliance, inspection and enforcement	17	120
2017	Communications or public affairs	11	52
2017	Administration and operations	14	524
2017	Human resources	23	92
2017	Financial management	9	52
2017	Information management	15	45
2017	Information technology	19	87
2017	Policy	12	136
2017	Project management	16	135
2017	Other services to the public	15	331
2017	None of the above	12	284
2014	Client contact centre	16	418
2014	Compliance, inspection and enforcement	11	100
2014	Communications or public affairs	17	42
2014	Administration and operations	12	583
2014	Human resources	10	95
2014	Financial management	12	49
2014	Information management	13	50
2014	Information technology	13	136
2014	Other services to the public	9	404
2014	None of the above	12	349

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	21	405
2017	Health care practitioners	31	36
2017	Compliance, inspection and enforcement	27	120
2017	Communications or public affairs	25	52
2017	Administration and operations	23	524
2017	Human resources	27	92
2017	Financial management	24	52
2017	Information management	24	45
2017	Information technology	32	87
2017	Internal audit	44	11
2017	Data sciences	36	14
2017	Policy	34	136
2017	Project management	34	135
2017	Other services to the public	24	331
2017	None of the above	27	284
2014	Client contact centre	19	418
2014	Federal regulators	50	26
2014	Compliance, inspection and enforcement	25	100
2014	Communications or public affairs	25	42
2014	Access to information and privacy	22	22
2014	Science and technology	37	14
2014	Administration and operations	22	583
2014	Human resources	19	95
2014	Financial management	31	49
2014	Information management	31	50
2014	Information technology	29	136
2014	Evaluation	38	20
2014	Other services to the public	18	404
2014	None of the above	26	349

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	9	405
2017	Compliance, inspection and enforcement	12	120
2017	Communications or public affairs	15	52
2017	Security	0	13
2017	Administration and operations	8	524
2017	Human resources	10	92
2017	Information management	16	45
2017	Information technology	13	87
2017	Policy	8	136
2017	Project management	13	135
2017	Other services to the public	7	331
2017	None of the above	11	284
2014	Client contact centre	8	418
2014	Health care practitioners	0	23
2014	Compliance, inspection and enforcement	6	100
2014	Communications or public affairs	17	42
2014	Administration and operations	8	583
2014	Human resources	14	95
2014	Information management	14	50
2014	Information technology	10	136
2014	Other services to the public	6	404
2014	None of the above	9	349

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	37	405
2017	Health care practitioners	30	36
2017	Federal regulators	46	19
2017	Compliance, inspection and enforcement	53	120
2017	Communications or public affairs	51	52
2017	Access to information and privacy	30	20
2017	Security	37	13
2017	Administration and operations	46	524
2017	Human resources	42	92
2017	Financial management	48	52
2017	Information management	41	45
2017	Information technology	47	87
2017	Internal audit	63	11
2017	Evaluation	43	16
2017	Data sciences	43	14
2017	Policy	52	136
2017	Project management	50	135
2017	Other services to the public	42	331
2017	None of the above	39	284
2014	Client contact centre	41	418
2014	Health care practitioners	26	23
2014	Federal regulators	45	26
2014	Compliance, inspection and enforcement	39	100
2014	Communications or public affairs	40	42
2014	Access to information and privacy	44	22
2014	Security	43	14
2014	Administration and operations	43	583
2014	Human resources	43	95
2014	Financial management	41	49
2014	Information management	55	50
2014	Information technology	46	136
2014	Evaluation	73	20
2014	Other services to the public	38	404
2014	None of the above	47	349

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	2	405
2017	Health care practitioners	0	36
2017	Federal regulators	0	19
2017	Access to information and privacy	0	20
2017	Security	0	13
2017	Administration and operations	2	524
2017	Internal audit	0	11
2017	Data sciences	0	14
2014	Client contact centre	2	418
2014	Health care practitioners	0	23
2014	Federal regulators	0	26
2014	Communications or public affairs	0	42
2014	Access to information and privacy	0	22
2014	Science and technology	0	14
2014	Administration and operations	1	583
2014	Human resources	0	95
2014	Financial management	0	49
2014	Information technology	4	136
2014	Evaluation	0	20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	41	405
2017	Health care practitioners	58	36
2017	Federal regulators	56	19
2017	Compliance, inspection and enforcement	52	120
2017	Communications or public affairs	49	52
2017	Access to information and privacy	41	20
2017	Security	37	13
2017	Administration and operations	48	524
2017	Human resources	49	92
2017	Financial management	48	52
2017	Information management	47	45
2017	Information technology	42	87
2017	Internal audit	63	11
2017	Evaluation	50	16
2017	Data sciences	36	14
2017	Policy	49	136
2017	Project management	60	135
2017	Other services to the public	44	331
2017	None of the above	48	284
2014	Client contact centre	43	418
2014	Health care practitioners	48	23
2014	Federal regulators	61	26
2014	Compliance, inspection and enforcement	41	100
2014	Communications or public affairs	46	42
2014	Access to information and privacy	28	22
2014	Security	45	14
2014	Science and technology	72	14
2014	Administration and operations	50	583
2014	Human resources	47	95
2014	Financial management	60	49
2014	Information management	64	50
2014	Information technology	53	136
2014	Evaluation	69	20
2014	Other services to the public	54	404
2014	None of the above	49	349

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	1	405
2017	Federal regulators	0	19
2017	Communications or public affairs	0	52
2017	Access to information and privacy	0	20
2017	Security	0	13
2017	Administration and operations	2	524
2017	Information management	0	45
2017	Evaluation	0	16
2017	Project management	0	135
2017	Other services to the public	2	331

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	15	405
2017	Health care practitioners	19	36
2017	Compliance, inspection and enforcement	16	120
2017	Communications or public affairs	12	52
2017	Administration and operations	12	524
2017	Human resources	12	92
2017	Financial management	10	52
2017	Information management	18	45
2017	Information technology	14	87
2017	Data sciences	0	14
2017	Policy	13	136
2017	Project management	8	135
2017	Other services to the public	18	331
2017	None of the above	18	284
2014	Client contact centre	16	418
2014	Health care practitioners	22	23
2014	Compliance, inspection and enforcement	22	100
2014	Access to information and privacy	23	22
2014	Administration and operations	13	583
2014	Human resources	9	95
2014	Financial management	12	49
2014	Information management	16	50
2014	Information technology	10	136
2014	Other services to the public	15	404
2014	None of the above	11	349

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	94	6	438
2017	Health care practitioners	97	3	37
2017	Federal regulators	96	4	21
2017	Compliance, inspection and enforcement	94	6	138
2017	Communications or public affairs	90	10	52
2017	Access to information and privacy	100	0	20
2017	Security	100	0	14
2017	Administration and operations	93	7	567
2017	Human resources	87	13	94
2017	Financial management	89	11	59
2017	Information management	96	4	46
2017	Information technology	97	3	91
2017	Internal audit	90	10	11
2017	Evaluation	83	17	17
2017	Data sciences	72	28	14
2017	Policy	78	22	142
2017	Project management	87	13	143
2017	Other services to the public	92	8	358
2017	None of the above	93	7	296

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	17	16	5	5	28	11	57	16	3102
2017	Health care practitioners	7	14	24	12	11	28	3	32	34	147
2017	Federal regulators	18	10	22	10	10	26	3	40	28	98
2017	Compliance, inspection and enforcement	10	17	19	7	10	29	8	42	28	634
2017	Communications or public affairs	14	14	20	6	9	28	10	45	23	242
2017	Access to information and privacy	21	13	15	4	4	35	7	59	15	135
2017	Security	11	16	28	9	6	17	12	39	22	81
2017	Science and technology	23	25	7	2	5	33	6	77	11	40
2017	Legal services	18	16	26	3	6	24	8	50	12	36
2017	Administration and operations	15	17	19	7	7	26	9	49	21	3214
2017	Human resources	18	20	17	5	4	27	9	60	14	638
2017	Financial management	16	15	19	5	4	31	11	53	14	431
2017	Procurement	20	12	12	4	2	32	18	64	13	43
2017	Real property	24	10	30	9	4	13	9	45	17	52
2017	Materiel management	29	22	14	4	0	27	4	74	5	27
2017	Information management	16	18	15	7	7	26	10	54	23	241
2017	Information technology	17	16	17	3	4	33	10	58	12	924
2017	Internal audit	18	17	18	3	7	27	10	55	16	70
2017	Evaluation	15	19	11	4	9	26	15	57	23	87
2017	Data sciences	17	14	14	5	5	35	10	57	17	125
2017	Policy	12	12	19	5	5	36	11	45	19	764
2017	Project management	12	15	20	7	9	28	9	42	25	738
2017	Other services to the public	16	15	18	7	8	27	9	49	23	1907
2017	None of the above	15	14	19	7	7	28	10	47	22	1818
2014	Client contact centre	14	18	18	6	5	29	11	53	18	2934
2014	Health care practitioners	12	16	22	8	4	32	6	45	19	167
2014	Federal regulators	18	21	15	9	11	23	3	54	27	119
2014	Compliance, inspection and enforcement	11	16	19	9	8	32	5	43	27	569
2014	Communications or public affairs	12	15	18	3	6	37	10	50	16	285
2014	Access to information and privacy	19	14	23	4	5	26	10	50	14	120
2014	Security	13	24	23	2	8	22	7	53	14	95
2014	Science and technology	13	8	10	16	14	36	4	34	50	49
2014	Legal services	19	14	16	7	2	27	16	57	14	58
2014	Administration and operations	13	17	22	7	6	27	8	47	20	3462
2014	Human resources	17	17	20	4	5	29	7	54	15	669
2014	Financial management	14	11	16	3	4	39	13	52	14	451
2014	Procurement	13	17	16	8	3	31	12	52	19	39
2014	Real property	15	13	26	0	4	30	13	48	7	54
2014	Materiel management	13	24	17	15	4	20	6	51	26	29
2014	Information management	12	12	20	7	6	36	7	42	22	285
2014	Information technology	13	15	20	3	3	36	9	52	13	1157
2014	Internal audit	13	17	14	6	7	35	9	52	23	66
2014	Evaluation	8	13	22	8	6	31	12	37	24	123
2014	Other services to the public	14	15	21	7	8	28	8	44	24	2201
2014	None of the above	11	14	20	7	7	33	8	42	24	2170

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	31	15	5	4	10	2	74	10	3090
2017	Health care practitioners	20	35	16	12	6	11	1	62	20	146
2017	Federal regulators	30	24	18	11	8	10	0	60	20	98
2017	Compliance, inspection and enforcement	24	30	17	8	8	12	1	62	19	632
2017	Communications or public affairs	28	30	17	7	5	11	2	67	14	241
2017	Access to information and privacy	32	34	16	1	1	14	1	78	3	134
2017	Security	27	25	28	3	6	7	4	59	10	82
2017	Science and technology	30	36	9	2	7	12	4	78	11	40
2017	Legal services	32	32	19	8	3	6	0	69	12	36
2017	Administration and operations	28	31	18	7	5	10	1	66	13	3206
2017	Human resources	33	33	14	4	3	11	2	76	8	638
2017	Financial management	30	33	18	4	3	11	2	72	8	432
2017	Procurement	33	32	19	2	4	7	2	72	7	43
2017	Real property	30	24	31	6	0	9	0	59	6	52
2017	Materiel management	43	30	11	4	0	12	0	83	4	27
2017	Information management	31	31	14	6	4	10	3	71	12	241
2017	Information technology	32	29	15	4	3	14	2	74	8	923
2017	Internal audit	38	27	15	4	4	12	0	73	10	70
2017	Evaluation	33	26	11	4	9	16	2	71	15	87
2017	Data sciences	31	30	14	11	0	14	2	71	12	125
2017	Policy	24	30	17	7	4	15	2	65	14	761
2017	Project management	25	28	20	7	6	12	1	61	15	738
2017	Other services to the public	30	28	16	6	7	13	1	66	15	1903
2017	None of the above	28	29	18	6	6	13	2	66	13	1816
2014	Client contact centre	25	34	18	6	4	13	2	68	11	2934
2014	Health care practitioners	24	23	29	7	2	13	1	55	11	166
2014	Federal regulators	22	29	16	11	9	12	1	59	23	119
2014	Compliance, inspection and enforcement	20	30	22	9	7	13	1	57	18	569
2014	Communications or public affairs	17	27	17	6	4	27	2	62	14	285
2014	Access to information and privacy	28	26	15	8	3	16	3	67	14	120
2014	Security	16	34	21	3	7	17	2	62	13	95
2014	Science and technology	18	26	16	8	10	20	2	57	23	49
2014	Legal services	30	27	15	2	3	17	6	74	6	58
2014	Administration and operations	23	30	21	6	5	14	1	63	13	3462
2014	Human resources	29	26	18	5	4	16	1	66	12	668
2014	Financial management	25	28	22	4	2	17	2	66	7	451
2014	Procurement	26	30	18	8	0	17	0	68	10	39
2014	Real property	20	28	22	0	4	22	4	65	5	54
2014	Materiel management	24	19	28	4	8	17	0	52	14	29
2014	Information management	27	24	22	3	5	18	1	63	10	285
2014	Information technology	24	28	20	3	3	20	2	66	8	1157
2014	Internal audit	16	32	23	5	6	16	3	59	13	66
2014	Evaluation	19	26	24	6	4	19	3	57	12	124
2014	Other services to the public	24	26	20	7	7	15	1	60	17	2204
2014	None of the above	20	25	21	7	6	20	2	57	16	2169

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	47	14	11	4	2	2	70	16	3101
2017	Health care practitioners	20	64	6	7	0	2	1	87	7	148
2017	Federal regulators	36	44	5	6	4	2	3	84	11	98
2017	Compliance, inspection and enforcement	25	51	10	7	3	2	3	80	10	635
2017	Communications or public affairs	20	46	10	9	4	2	9	74	15	241
2017	Access to information and privacy	22	53	8	7	3	1	5	80	11	135
2017	Security	23	47	13	8	1	1	6	75	10	82
2017	Science and technology	32	42	11	4	0	7	4	83	4	40
2017	Legal services	32	42	17	0	3	7	0	79	3	36
2017	Administration and operations	27	50	11	7	2	1	3	80	9	3210
2017	Human resources	31	36	8	7	3	2	13	79	11	639
2017	Financial management	28	54	8	3	1	1	5	87	4	432
2017	Procurement	20	39	16	12	5	3	6	65	18	43
2017	Real property	28	47	6	4	7	2	7	82	11	52
2017	Materiel management	24	57	4	8	4	4	0	84	12	27
2017	Information management	23	51	12	6	1	2	5	79	8	241
2017	Information technology	33	49	10	4	1	2	2	85	5	923
2017	Internal audit	33	48	9	4	2	0	4	84	6	70
2017	Evaluation	23	50	7	10	1	0	9	81	12	87
2017	Data sciences	22	41	12	9	8	2	6	68	19	126
2017	Policy	23	49	7	7	2	3	8	81	11	762
2017	Project management	29	51	7	7	1	1	2	84	9	738
2017	Other services to the public	24	48	12	9	3	2	2	76	12	1906
2017	None of the above	24	49	11	7	2	2	4	79	9	1818
2014	Client contact centre	19	51	14	9	3	1	3	73	12	2932
2014	Health care practitioners	24	63	4	5	2	1	1	89	7	167
2014	Federal regulators	39	39	8	4	4	0	6	83	9	119
2014	Compliance, inspection and enforcement	25	53	11	4	2	1	3	82	6	568
2014	Communications or public affairs	19	48	10	13	5	1	4	71	19	285
2014	Access to information and privacy	21	50	13	7	2	2	6	77	9	120
2014	Security	34	43	11	9	1	0	2	79	10	95
2014	Science and technology	18	54	12	9	4	3	0	74	13	49
2014	Legal services	29	40	7	8	2	0	15	81	11	58
2014	Administration and operations	24	54	11	6	2	1	3	81	7	3460
2014	Human resources	35	40	8	3	1	2	11	85	5	669
2014	Financial management	26	55	10	4	1	1	3	84	5	451
2014	Procurement	22	45	22	3	2	0	5	71	6	39
2014	Real property	31	54	9	2	2	0	2	87	4	54
2014	Materiel management	34	33	14	14	0	0	4	71	15	29
2014	Information management	24	51	10	8	1	3	3	80	10	285
2014	Information technology	25	57	10	4	1	2	2	85	5	1156
2014	Internal audit	20	59	9	3	4	0	6	83	7	66
2014	Evaluation	16	54	14	5	2	4	5	77	8	124
2014	Other services to the public	25	53	10	6	2	2	2	81	9	2199
2014	None of the above	21	50	12	6	2	2	7	78	9	2172

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	26	20	9	5	20	5	55	18	3098
2017	Health care practitioners	8	29	23	14	7	17	3	46	26	148
2017	Federal regulators	13	23	24	3	11	20	7	49	19	97
2017	Compliance, inspection and enforcement	10	27	20	8	7	23	5	51	21	635
2017	Communications or public affairs	9	19	22	8	2	25	16	46	17	241
2017	Access to information and privacy	16	25	13	2	1	28	15	71	6	135
2017	Security	13	22	27	9	0	12	16	50	13	82
2017	Science and technology	16	38	12	5	2	17	10	74	10	39
2017	Legal services	3	22	25	0	6	34	11	45	10	35
2017	Administration and operations	14	25	20	8	5	22	6	54	18	3205
2017	Human resources	12	22	18	4	4	22	18	57	13	639
2017	Financial management	12	21	20	7	3	26	11	53	16	429
2017	Procurement	7	16	23	2	2	44	6	46	9	43
2017	Real property	13	25	26	7	2	13	13	51	13	52
2017	Materiel management	10	29	30	4	0	26	0	54	6	27
2017	Information management	12	25	18	6	3	29	7	58	15	238
2017	Information technology	13	27	21	5	3	24	7	57	12	923
2017	Internal audit	12	29	9	9	3	27	11	67	19	69
2017	Evaluation	18	19	21	3	2	22	15	58	9	87
2017	Data sciences	8	19	19	7	5	29	12	46	22	125
2017	Policy	7	17	20	4	5	34	14	45	17	761
2017	Project management	11	21	21	7	5	28	7	48	19	738
2017	Other services to the public	14	26	21	9	7	19	4	52	21	1907
2017	None of the above	13	23	20	9	5	22	8	51	20	1816
2014	Client contact centre	11	27	21	10	6	19	6	50	21	2935
2014	Health care practitioners	9	28	25	15	5	11	6	44	25	166
2014	Federal regulators	10	22	22	15	12	14	6	40	33	118
2014	Compliance, inspection and enforcement	7	23	20	13	10	22	5	40	32	568
2014	Communications or public affairs	10	11	19	9	7	32	13	38	28	285
2014	Access to information and privacy	6	27	23	8	4	20	11	49	18	120
2014	Security	11	20	28	10	7	21	3	40	23	95
2014	Science and technology	4	18	26	13	17	18	5	28	38	49
2014	Legal services	16	20	30	4	3	9	18	49	10	58
2014	Administration and operations	11	25	21	9	6	21	7	50	21	3461
2014	Human resources	13	23	18	7	4	20	15	56	16	668
2014	Financial management	9	22	19	6	4	28	12	53	16	451
2014	Procurement	5	13	26	3	8	28	18	32	20	39
2014	Real property	11	24	22	2	7	28	6	53	14	54
2014	Materiel management	11	31	11	14	7	23	4	57	28	29
2014	Information management	8	22	20	9	6	29	7	47	23	285
2014	Information technology	9	20	25	8	5	26	8	44	19	1156
2014	Internal audit	6	14	29	7	10	26	8	30	26	66
2014	Evaluation	5	20	27	6	8	25	9	38	21	124
2014	Other services to the public	11	26	23	9	7	18	5	48	22	2201
2014	None of the above	8	18	23	9	6	25	11	40	24	2170

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	35	10	3	1	9	2	84	5	3101
2017	Health care practitioners	28	44	14	5	1	7	2	78	6	146
2017	Federal regulators	47	29	9	4	2	8	2	83	6	98
2017	Compliance, inspection and enforcement	37	33	11	3	2	10	3	81	7	635
2017	Communications or public affairs	36	28	13	2	2	10	9	79	5	241
2017	Access to information and privacy	40	32	9	3	1	10	6	85	4	135
2017	Security	38	37	10	1	2	5	7	85	4	81
2017	Science and technology	35	37	7	2	5	11	4	84	8	40
2017	Legal services	44	28	5	5	0	18	0	87	7	36
2017	Administration and operations	42	32	11	3	2	8	3	83	5	3215
2017	Human resources	41	28	9	2	1	7	13	86	3	638
2017	Financial management	45	30	9	1	1	7	7	87	3	432
2017	Procurement	39	38	4	0	0	12	6	95	0	43
2017	Real property	41	21	21	2	0	8	8	73	2	52
2017	Materiel management	48	41	4	4	0	4	0	92	4	27
2017	Information management	41	28	9	2	2	12	6	84	4	241
2017	Information technology	49	30	9	1	0	9	3	89	2	925
2017	Internal audit	41	33	11	4	1	4	4	81	6	70
2017	Evaluation	37	28	10	4	0	12	9	82	5	87
2017	Data sciences	30	30	13	2	2	14	8	78	5	126
2017	Policy	37	24	11	4	1	14	9	80	6	764
2017	Project management	42	31	9	3	2	10	3	84	6	737
2017	Other services to the public	41	31	11	3	2	11	2	82	6	1907
2017	None of the above	38	32	12	2	2	10	4	81	5	1817
2014	Client contact centre	33	40	12	3	2	8	3	82	5	2934
2014	Health care practitioners	26	41	13	6	1	11	1	76	9	167
2014	Federal regulators	34	29	13	7	2	9	6	74	11	119
2014	Compliance, inspection and enforcement	31	37	13	4	2	10	3	78	7	569
2014	Communications or public affairs	28	33	14	4	1	14	5	76	6	285
2014	Access to information and privacy	36	27	10	5	3	13	6	78	10	120
2014	Security	39	39	8	3	2	7	2	86	5	95
2014	Science and technology	29	30	22	6	0	11	3	68	7	49
2014	Legal services	45	19	15	2	2	3	15	78	4	58
2014	Administration and operations	36	36	12	3	1	9	3	82	5	3461
2014	Human resources	38	30	10	3	1	7	10	83	5	669
2014	Financial management	43	35	7	2	1	8	3	88	4	450
2014	Procurement	32	43	14	0	0	6	5	84	0	39
2014	Real property	50	28	7	0	0	12	4	91	0	54
2014	Materiel management	30	28	20	0	4	14	4	70	5	29
2014	Information management	37	31	11	2	3	13	3	81	6	285
2014	Information technology	38	36	11	2	1	10	2	84	4	1157
2014	Internal audit	26	44	12	0	2	11	6	83	2	66
2014	Evaluation	30	31	13	2	2	14	7	78	6	124
2014	Other services to the public	34	33	14	4	2	11	2	77	7	2202
2014	None of the above	28	33	14	4	1	12	7	76	6	2173

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	33	13	3	2	13	2	78	7	3098
2017	Health care practitioners	17	37	21	7	4	12	1	62	13	148
2017	Federal regulators	28	32	15	4	4	14	2	73	9	98
2017	Compliance, inspection and enforcement	28	31	14	5	5	15	3	71	12	632
2017	Communications or public affairs	33	31	12	1	2	12	9	81	4	239
2017	Access to information and privacy	38	31	11	1	0	14	5	85	2	134
2017	Security	34	33	17	2	1	6	6	76	4	82
2017	Science and technology	38	36	9	0	0	13	4	89	0	39
2017	Legal services	36	16	14	8	0	26	0	71	11	36
2017	Administration and operations	34	32	13	4	2	11	3	77	7	3205
2017	Human resources	35	32	8	1	1	9	12	86	3	638
2017	Financial management	38	34	10	2	1	9	6	85	4	432
2017	Procurement	27	41	9	2	0	15	6	86	3	43
2017	Real property	34	34	17	0	0	8	8	80	0	52
2017	Materiel management	36	49	4	4	0	8	0	92	4	27
2017	Information management	32	33	11	2	2	14	6	81	5	241
2017	Information technology	39	31	12	2	1	13	3	82	4	923
2017	Internal audit	35	34	13	3	3	8	4	79	7	70
2017	Evaluation	36	25	10	3	1	15	9	80	6	86
2017	Data sciences	26	25	18	2	2	19	8	69	6	126
2017	Policy	28	27	13	5	2	17	9	75	9	761
2017	Project management	33	33	12	4	3	13	2	78	8	738
2017	Other services to the public	32	29	14	5	3	15	2	74	10	1906
2017	None of the above	31	30	14	3	3	14	4	75	8	1819
2014	Client contact centre	26	37	15	4	3	12	3	74	9	2931
2014	Health care practitioners	18	31	20	13	3	14	1	58	19	167
2014	Federal regulators	20	29	13	15	7	9	5	58	26	119
2014	Compliance, inspection and enforcement	21	31	18	7	6	15	2	63	15	569
2014	Communications or public affairs	23	27	19	3	1	21	6	67	7	285
2014	Access to information and privacy	27	35	11	3	2	16	6	80	6	119
2014	Security	29	37	17	5	0	12	1	75	6	95
2014	Science and technology	16	37	24	8	2	11	3	61	12	49
2014	Legal services	37	27	12	2	2	7	15	81	4	58
2014	Administration and operations	28	35	14	6	3	11	3	73	10	3455
2014	Human resources	31	28	10	5	2	13	10	77	10	669
2014	Financial management	37	38	9	1	2	9	4	87	3	451
2014	Procurement	22	36	19	0	3	15	5	73	3	39
2014	Real property	42	28	13	0	0	15	2	85	0	54
2014	Materiel management	24	30	20	8	4	10	4	63	14	29
2014	Information management	31	31	14	4	2	15	3	76	7	285
2014	Information technology	27	33	16	4	3	16	2	73	8	1155
2014	Internal audit	16	34	24	5	4	11	6	61	10	65
2014	Evaluation	19	29	19	3	5	19	6	64	11	124
2014	Other services to the public	26	30	17	5	4	15	2	68	12	2197
2014	None of the above	21	30	18	5	3	15	7	66	11	2166

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	7	93	3095
2017	Health care practitioners	6	94	147
2017	Federal regulators	5	95	97
2017	Compliance, inspection and enforcement	10	90	635
2017	Communications or public affairs	9	91	241
2017	Access to information and privacy	7	93	134
2017	Science and technology	15	85	40
2017	Legal services	0	100	36
2017	Administration and operations	8	92	3204
2017	Human resources	6	94	639
2017	Financial management	7	93	432
2017	Materiel management	0	100	27
2017	Information management	6	94	240
2017	Information technology	5	95	923
2017	Internal audit	10	90	70
2017	Evaluation	5	95	86
2017	Data sciences	7	93	125
2017	Policy	9	91	763
2017	Project management	12	88	738
2017	Other services to the public	9	91	1902
2017	None of the above	7	93	1817
2014	Client contact centre	7	93	2928
2014	Health care practitioners	15	85	163
2014	Federal regulators	12	88	118
2014	Compliance, inspection and enforcement	8	92	567
2014	Communications or public affairs	7	93	285
2014	Access to information and privacy	8	92	120
2014	Security	11	89	95
2014	Science and technology	10	90	49
2014	Administration and operations	8	92	3453
2014	Human resources	5	95	667
2014	Financial management	6	94	450
2014	Information management	8	92	285
2014	Information technology	5	95	1156
2014	Internal audit	8	92	66
2014	Evaluation	8	92	124
2014	Other services to the public	9	91	2198
2014	None of the above	8	92	2171

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	31	220
2017	Compliance, inspection and enforcement	29	64
2017	Communications or public affairs	40	21
2017	Administration and operations	34	263
2017	Human resources	32	38
2017	Financial management	41	32
2017	Information management	37	14
2017	Information technology	47	46
2017	Policy	38	69
2017	Project management	41	85
2017	Other services to the public	34	175
2017	None of the above	36	128
2014	Client contact centre	31	205
2014	Health care practitioners	20	24
2014	Compliance, inspection and enforcement	27	45
2014	Communications or public affairs	31	19
2014	Access to information and privacy	51	10
2014	Security	47	11
2014	Administration and operations	34	254
2014	Human resources	35	33
2014	Financial management	50	26
2014	Information management	44	23
2014	Information technology	40	55
2014	Other services to the public	39	207
2014	None of the above	36	172

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	64	220
2017	Compliance, inspection and enforcement	78	64
2017	Communications or public affairs	87	21
2017	Administration and operations	76	263
2017	Human resources	71	38
2017	Financial management	91	32
2017	Information management	56	14
2017	Information technology	79	46
2017	Policy	79	69
2017	Project management	83	85
2017	Other services to the public	75	175
2017	None of the above	83	128
2014	Client contact centre	78	205
2014	Health care practitioners	83	24
2014	Federal regulators	86	15
2014	Compliance, inspection and enforcement	84	45
2014	Communications or public affairs	95	19
2014	Access to information and privacy	62	10
2014	Security	80	11
2014	Administration and operations	78	254
2014	Human resources	85	33
2014	Financial management	92	26
2014	Information management	91	23
2014	Information technology	83	55
2014	Evaluation	82	11
2014	Other services to the public	78	207
2014	None of the above	83	172

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	0	64
2017	Administration and operations	5	263
2017	Information management	0	14
2017	Information technology	13	46
2014	Federal regulators	0	15
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Security	0	11
2014	Administration and operations	4	254
2014	Information management	0	23
2014	Other services to the public	0	207
2014	None of the above	4	172

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Compliance, inspection and enforcement	64
2017	Communications or public affairs	21
2017	Human resources	38
2017	Financial management	32
2017	Information management	14
2017	Information technology	46
2017	Policy	69
2017	Other services to the public	175
2017	None of the above	128
2014	Health care practitioners	24
2014	Federal regulators	15
2014	Compliance, inspection and enforcement	45
2014	Communications or public affairs	19
2014	Access to information and privacy	10
2014	Security	11
2014	Administration and operations	254
2014	Financial management	26
2014	Information management	23
2014	Information technology	55
2014	Evaluation	11
2014	Other services to the public	207
2014	None of the above	172

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	4	220
2017	Administration and operations	4	263
2017	Human resources	13	38
2017	Policy	13	69
2017	Other services to the public	6	175
2017	None of the above	4	128
2014	Client contact centre	5	205
2014	Security	0	11
2014	Administration and operations	5	254
2014	Human resources	16	33
2014	Information management	0	23
2014	Information technology	9	55
2014	Other services to the public	3	207
2014	None of the above	6	172

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	27	220
2017	Compliance, inspection and enforcement	16	64
2017	Administration and operations	10	263
2017	Information technology	0	46
2017	Other services to the public	27	175
2017	None of the above	6	128
2014	Client contact centre	20	205
2014	Federal regulators	0	15
2014	Communications or public affairs	0	19
2014	Administration and operations	12	254
2014	Information management	0	23
2014	Evaluation	0	11
2014	Other services to the public	16	207
2014	None of the above	4	172

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	220
2017	Compliance, inspection and enforcement	9	64
2017	Administration and operations	6	263
2017	Human resources	17	38
2017	Information technology	13	46
2017	Project management	6	85
2017	Other services to the public	7	175
2017	None of the above	7	128
2014	Client contact centre	8	205
2014	Federal regulators	0	15
2014	Communications or public affairs	0	19
2014	Administration and operations	11	254
2014	Human resources	18	33
2014	Information management	0	23
2014	Information technology	9	55
2014	Evaluation	0	11
2014	Other services to the public	7	207
2014	None of the above	8	172

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	29	219
2017	Compliance, inspection and enforcement	30	63
2017	Administration and operations	28	260
2017	Human resources	28	38
2017	Financial management	37	32
2017	Information management	43	14
2017	Information technology	19	45
2017	Policy	20	69
2017	Project management	29	84
2017	Other services to the public	24	174
2017	None of the above	22	127
2014	Client contact centre	21	205
2014	Health care practitioners	0	24
2014	Compliance, inspection and enforcement	15	45
2014	Communications or public affairs	27	19
2014	Administration and operations	22	254
2014	Human resources	25	33
2014	Financial management	30	26
2014	Information management	22	22
2014	Information technology	20	54
2014	Other services to the public	20	207
2014	None of the above	22	172

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	24	219
2017	Compliance, inspection and enforcement	27	63
2017	Administration and operations	18	260
2017	Human resources	27	38
2017	Financial management	18	32
2017	Information management	52	14
2017	Information technology	30	45
2017	Policy	21	69
2017	Project management	24	84
2017	Other services to the public	24	174
2017	None of the above	25	127
2014	Client contact centre	20	205
2014	Compliance, inspection and enforcement	22	45
2014	Communications or public affairs	27	19
2014	Administration and operations	18	254
2014	Human resources	28	33
2014	Financial management	23	26
2014	Information management	22	22
2014	Information technology	26	54
2014	Other services to the public	16	207
2014	None of the above	16	172

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	17	219
2017	Compliance, inspection and enforcement	14	63
2017	Communications or public affairs	0	21
2017	Administration and operations	16	260
2017	Human resources	19	38
2017	Financial management	24	32
2017	Information technology	16	45
2017	Policy	13	69
2017	Project management	16	84
2017	Other services to the public	14	174
2017	None of the above	19	127
2014	Client contact centre	10	205
2014	Health care practitioners	0	24
2014	Federal regulators	0	15
2014	Security	0	11
2014	Administration and operations	15	254
2014	Human resources	16	33
2014	Financial management	19	26
2014	Information technology	17	54
2014	Other services to the public	15	207
2014	None of the above	15	172

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	12	219
2017	Compliance, inspection and enforcement	8	63
2017	Communications or public affairs	0	21
2017	Administration and operations	8	260
2017	Human resources	13	38
2017	Policy	8	69
2017	Project management	8	84
2017	Other services to the public	4	174
2017	None of the above	11	127
2014	Client contact centre	7	205
2014	Federal regulators	0	15
2014	Compliance, inspection and enforcement	0	45
2014	Communications or public affairs	0	19
2014	Security	0	11
2014	Administration and operations	8	254
2014	Other services to the public	4	207
2014	None of the above	3	172

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	22	219
2017	Compliance, inspection and enforcement	36	63
2017	Communications or public affairs	45	21
2017	Administration and operations	23	260
2017	Human resources	18	38
2017	Financial management	31	32
2017	Information technology	23	45
2017	Policy	33	69
2017	Project management	30	84
2017	Other services to the public	28	174
2017	None of the above	30	127
2014	Client contact centre	22	205
2014	Federal regulators	40	15
2014	Compliance, inspection and enforcement	22	45
2014	Communications or public affairs	38	19
2014	Administration and operations	17	254
2014	Human resources	27	33
2014	Financial management	20	26
2014	Information management	23	22
2014	Information technology	18	54
2014	Other services to the public	24	207
2014	None of the above	26	172

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	23	219
2017	Compliance, inspection and enforcement	35	63
2017	Administration and operations	15	260
2017	Financial management	26	32
2017	Information technology	25	45
2017	Policy	29	69
2017	Project management	17	84
2017	Other services to the public	21	174
2017	None of the above	21	127
2014	Client contact centre	13	205
2014	Health care practitioners	51	24
2014	Compliance, inspection and enforcement	16	45
2014	Communications or public affairs	33	19
2014	Administration and operations	19	254
2014	Information technology	18	54
2014	Other services to the public	15	207
2014	None of the above	22	172

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	5	219
2017	Communications or public affairs	0	21
2017	Administration and operations	3	260
2017	Information management	0	14
2017	Other services to the public	4	174
2014	Client contact centre	3	205
2014	Health care practitioners	0	24
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Security	0	11
2014	Administration and operations	3	254
2014	Information management	0	22
2014	Information technology	0	54
2014	Evaluation	0	10
2014	Other services to the public	5	207
2014	None of the above	3	172

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	Client contact centre	219
2017	Compliance, inspection and enforcement	63
2017	Communications or public affairs	21
2017	Human resources	38
2017	Information technology	45
2017	Project management	84

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	6	219
2017	Compliance, inspection and enforcement	8	63
2017	Administration and operations	7	260
2017	Project management	7	84
2017	Other services to the public	9	174
2017	None of the above	7	127
2014	Client contact centre	7	205
2014	Access to information and privacy	0	10
2014	Administration and operations	8	254
2014	Evaluation	0	10
2014	Other services to the public	8	207
2014	None of the above	6	172

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	15	219
2017	Compliance, inspection and enforcement	25	63
2017	Administration and operations	18	260
2017	Human resources	23	38
2017	Financial management	22	32
2017	Information technology	11	45
2017	Policy	22	69
2017	Project management	14	84
2017	Other services to the public	16	174
2017	None of the above	9	127
2014	Client contact centre	19	205
2014	Compliance, inspection and enforcement	24	45
2014	Communications or public affairs	37	19
2014	Administration and operations	22	254
2014	Human resources	22	33
2014	Information technology	13	54
2014	Other services to the public	16	207
2014	None of the above	15	172

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Communications or public affairs	21
2017	Human resources	38
2017	Financial management	32
2017	Information management	14
2017	Policy	69
2017	None of the above	127

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	19	219
2017	Compliance, inspection and enforcement	19	63
2017	Communications or public affairs	38	21
2017	Administration and operations	17	260
2017	Human resources	19	38
2017	Financial management	17	32
2017	Information technology	28	45
2017	Policy	12	69
2017	Project management	18	84
2017	Other services to the public	20	174
2017	None of the above	20	127
2014	Client contact centre	16	205
2014	Health care practitioners	32	24
2014	Compliance, inspection and enforcement	22	45
2014	Administration and operations	17	254
2014	Human resources	18	33
2014	Financial management	28	26
2014	Information technology	20	54
2014	Other services to the public	21	207
2014	None of the above	20	172

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Client contact centre	219
2017	Compliance, inspection and enforcement	63
2017	Communications or public affairs	21
2017	Administration and operations	260
2017	Human resources	38
2017	Financial management	32
2017	Information management	14
2017	Information technology	45
2017	Policy	69
2017	Project management	84
2017	Other services to the public	174
2014	Health care practitioners	24
2014	Compliance, inspection and enforcement	45
2014	Communications or public affairs	19
2014	Access to information and privacy	10
2014	Security	11
2014	Financial management	26
2014	Information management	22
2014	Information technology	54
2014	Evaluation	10
2014	Other services to the public	207
2014	None of the above	172

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	24	219
2017	Compliance, inspection and enforcement	20	63
2017	Administration and operations	24	260
2017	Human resources	16	38
2017	Information technology	17	45
2017	Policy	21	69
2017	Project management	24	84
2017	Other services to the public	16	174
2017	None of the above	15	127
2014	Client contact centre	33	205
2014	Health care practitioners	24	24
2014	Compliance, inspection and enforcement	27	45
2014	Communications or public affairs	36	19
2014	Security	62	11
2014	Administration and operations	33	254
2014	Human resources	49	33
2014	Financial management	18	26
2014	Information management	37	22
2014	Information technology	33	54
2014	Other services to the public	25	207
2014	None of the above	29	172

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	36	220
2017	Compliance, inspection and enforcement	40	64
2017	Communications or public affairs	53	21
2017	Administration and operations	34	262
2017	Human resources	31	38
2017	Financial management	20	32
2017	Information technology	37	47
2017	Policy	25	69
2017	Project management	37	84
2017	Other services to the public	39	175
2017	None of the above	24	127
2014	Client contact centre	36	206
2014	Federal regulators	52	15
2014	Compliance, inspection and enforcement	37	45
2014	Access to information and privacy	49	10
2014	Security	46	11
2014	Administration and operations	29	254
2014	Human resources	34	33
2014	Financial management	27	26
2014	Information management	35	23
2014	Information technology	27	55
2014	Other services to the public	27	207
2014	None of the above	21	173

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	14	220
2017	Compliance, inspection and enforcement	14	64
2017	Administration and operations	15	262
2017	Human resources	18	38
2017	Financial management	16	32
2017	Information technology	13	47
2017	Policy	10	69
2017	Project management	22	84
2017	Other services to the public	15	175
2017	None of the above	10	127
2014	Client contact centre	10	206
2014	Compliance, inspection and enforcement	16	45
2014	Administration and operations	21	254
2014	Other services to the public	13	207
2014	None of the above	10	173

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	4	220
2017	Administration and operations	4	262
2017	Information management	0	14
2017	Project management	6	84
2017	Other services to the public	4	175
2017	None of the above	4	127
2014	Health care practitioners	0	24
2014	Federal regulators	0	15
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Administration and operations	4	254
2014	None of the above	4	173

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	23	220
2017	Compliance, inspection and enforcement	25	64
2017	Administration and operations	21	262
2017	Information technology	10	47
2017	Policy	10	69
2017	Project management	15	84
2017	Other services to the public	27	175
2017	None of the above	18	127
2014	Client contact centre	24	206
2014	Health care practitioners	25	24
2014	Compliance, inspection and enforcement	35	45
2014	Administration and operations	26	254
2014	Financial management	23	26
2014	Information technology	13	55
2014	Other services to the public	23	207
2014	None of the above	16	173

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	5	220
2017	Administration and operations	5	262
2017	Information management	0	14
2017	Project management	7	84
2017	Other services to the public	4	175
2017	None of the above	4	127
2014	Client contact centre	3	206
2014	Health care practitioners	0	24
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Administration and operations	3	254
2014	Evaluation	0	11
2014	Other services to the public	4	207
2014	None of the above	6	173

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	220
2017	Compliance, inspection and enforcement	9	64
2017	Communications or public affairs	0	21
2017	Administration and operations	5	262
2017	Information management	0	14
2017	Project management	6	84
2017	Other services to the public	8	175
2014	Client contact centre	6	206
2014	Health care practitioners	21	24
2014	Compliance, inspection and enforcement	22	45
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Administration and operations	9	254
2014	Evaluation	0	11
2014	Other services to the public	9	207
2014	None of the above	5	173

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	12	220
2017	Compliance, inspection and enforcement	10	64
2017	Communications or public affairs	26	21
2017	Administration and operations	10	262
2017	Financial management	16	32
2017	Information technology	10	47
2017	Policy	8	69
2017	Project management	7	84
2017	Other services to the public	13	175
2017	None of the above	9	127
2014	Client contact centre	10	206
2014	Administration and operations	10	254
2014	Financial management	19	26
2014	Other services to the public	8	207
2014	None of the above	8	173

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	220
2017	Administration and operations	5	262
2017	Human resources	15	38
2017	Information technology	10	47
2017	Policy	8	69
2017	Project management	9	84
2017	Other services to the public	10	175
2017	None of the above	8	127
2014	Client contact centre	5	206
2014	Health care practitioners	42	24
2014	Administration and operations	10	254
2014	Other services to the public	6	207
2014	None of the above	10	173

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	40	220
2017	Compliance, inspection and enforcement	41	64
2017	Communications or public affairs	34	21
2017	Administration and operations	46	262
2017	Human resources	43	38
2017	Financial management	57	32
2017	Information management	35	14
2017	Information technology	49	47
2017	Policy	57	69
2017	Project management	45	84
2017	Other services to the public	38	175
2017	None of the above	55	127
2014	Client contact centre	42	206
2014	Compliance, inspection and enforcement	45	45
2014	Communications or public affairs	53	19
2014	Security	45	11
2014	Administration and operations	45	254
2014	Human resources	57	33
2014	Financial management	35	26
2014	Information management	43	23
2014	Information technology	62	55
2014	Evaluation	64	11
2014	Other services to the public	49	207
2014	None of the above	56	173

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	203
2017	Administration and operations	6	248
2017	Financial management	0	30
2017	Other services to the public	6	160
2017	None of the above	7	127
2014	Client contact centre	8	194
2014	Administration and operations	6	230
2014	Human resources	0	31
2014	Evaluation	0	11
2014	Other services to the public	6	188
2014	None of the above	5	165

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	14	203
2017	Compliance, inspection and enforcement	10	58
2017	Administration and operations	12	248
2017	Human resources	13	37
2017	Information technology	11	45
2017	Policy	24	68
2017	Project management	9	80
2017	Other services to the public	12	160
2017	None of the above	13	127
2014	Client contact centre	11	194
2014	Federal regulators	0	13
2014	Communications or public affairs	33	19
2014	Administration and operations	12	230
2014	Human resources	20	31
2014	Information technology	10	52
2014	Evaluation	0	11
2014	Other services to the public	9	188
2014	None of the above	8	165

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	6	203
2017	Administration and operations	3	248
2017	Information management	0	14
2017	Other services to the public	6	160
2017	None of the above	4	127
2014	Client contact centre	3	194
2014	Health care practitioners	0	19
2014	Administration and operations	4	230
2014	Information technology	0	52
2014	Evaluation	0	11
2014	None of the above	5	165

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	4	203
2017	Administration and operations	4	248
2017	Information technology	0	45
2017	Project management	0	80
2014	Client contact centre	3	194
2014	Health care practitioners	0	19
2014	Federal regulators	0	13
2014	Communications or public affairs	0	19
2014	Administration and operations	4	230
2014	Information management	0	21
2014	Information technology	0	52
2014	Evaluation	0	11
2014	None of the above	3	165

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	4	203
2017	Administration and operations	4	248
2017	Financial management	0	30
2017	Information management	0	14
2017	Other services to the public	4	160
2017	None of the above	6	127
2014	Client contact centre	5	194
2014	Federal regulators	0	13
2014	Access to information and privacy	0	10
2014	Administration and operations	2	230
2014	Human resources	0	31
2014	Information management	0	21
2014	Information technology	0	52
2014	Other services to the public	4	188

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	4	203
2017	Administration and operations	4	248
2017	Project management	9	80
2017	Other services to the public	9	160
2014	Client contact centre	8	194
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Administration and operations	4	230
2014	Other services to the public	4	188
2014	None of the above	7	165

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	3	203
2017	Administration and operations	9	248
2017	Human resources	19	37
2017	Financial management	16	30
2017	Information technology	14	45
2017	Policy	23	68
2017	Project management	18	80
2017	Other services to the public	7	160
2017	None of the above	14	127
2014	Client contact centre	6	194
2014	Health care practitioners	0	19
2014	Federal regulators	0	13
2014	Administration and operations	5	230
2014	Information management	23	21
2014	Other services to the public	3	188
2014	None of the above	9	165

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	15	203
2017	Compliance, inspection and enforcement	14	58
2017	Administration and operations	9	248
2017	Human resources	19	37
2017	Information technology	20	45
2017	Policy	14	68
2017	Project management	7	80
2017	Other services to the public	10	160
2017	None of the above	12	127
2014	Client contact centre	16	194
2014	Health care practitioners	0	19
2014	Administration and operations	11	230
2014	Human resources	16	31
2014	Information management	24	21
2014	Information technology	17	52
2014	Other services to the public	9	188
2014	None of the above	10	165

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	11	203
2017	Compliance, inspection and enforcement	14	58
2017	Administration and operations	9	248
2017	Financial management	16	30
2017	Project management	9	80
2017	Other services to the public	15	160
2017	None of the above	12	127
2014	Client contact centre	14	194
2014	Compliance, inspection and enforcement	14	35
2014	Access to information and privacy	0	10
2014	Administration and operations	11	230
2014	Information management	24	21
2014	Other services to the public	10	188
2014	None of the above	10	165

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	19	203
2017	Compliance, inspection and enforcement	27	58
2017	Communications or public affairs	23	21
2017	Administration and operations	18	248
2017	Human resources	31	37
2017	Financial management	27	30
2017	Information technology	28	45
2017	Policy	24	68
2017	Project management	24	80
2017	Other services to the public	23	160
2017	None of the above	23	127
2014	Client contact centre	19	194
2014	Compliance, inspection and enforcement	23	35
2014	Administration and operations	24	230
2014	Human resources	16	31
2014	Financial management	25	24
2014	Information management	34	21
2014	Information technology	27	52
2014	Other services to the public	26	188
2014	None of the above	25	165

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	12	203
2017	Compliance, inspection and enforcement	16	58
2017	Administration and operations	7	248
2017	Human resources	27	37
2017	Financial management	18	30
2017	Information technology	20	45
2017	Project management	14	80
2017	Other services to the public	8	160
2017	None of the above	9	127
2014	Client contact centre	7	194
2014	Health care practitioners	0	19
2014	Federal regulators	0	13
2014	Compliance, inspection and enforcement	14	35
2014	Access to information and privacy	0	10
2014	Administration and operations	10	230
2014	Information management	0	21
2014	Information technology	11	52
2014	Other services to the public	6	188
2014	None of the above	12	165

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	34	203
2017	Compliance, inspection and enforcement	50	58
2017	Communications or public affairs	52	21
2017	Administration and operations	41	248
2017	Human resources	32	37
2017	Financial management	63	30
2017	Information technology	47	45
2017	Policy	50	68
2017	Project management	41	80
2017	Other services to the public	39	160
2017	None of the above	40	127
2014	Client contact centre	43	194
2014	Health care practitioners	30	19
2014	Federal regulators	54	13
2014	Compliance, inspection and enforcement	51	35
2014	Communications or public affairs	45	19
2014	Administration and operations	40	230
2014	Human resources	52	31
2014	Financial management	34	24
2014	Information management	67	21
2014	Information technology	50	52
2014	Evaluation	73	11
2014	Other services to the public	41	188
2014	None of the above	46	165

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	3	203
2017	Human resources	0	37
2017	Financial management	0	30
2017	Information management	0	14
2014	Health care practitioners	0	19
2014	Communications or public affairs	0	19
2014	Access to information and privacy	0	10
2014	Administration and operations	2	230
2014	Financial management	0	24
2014	Information management	0	21
2014	Evaluation	0	11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	48	203
2017	Compliance, inspection and enforcement	73	58
2017	Communications or public affairs	51	21
2017	Administration and operations	60	248
2017	Human resources	54	37
2017	Financial management	60	30
2017	Information management	37	14
2017	Information technology	68	45
2017	Policy	64	68
2017	Project management	65	80
2017	Other services to the public	56	160
2017	None of the above	54	127
2014	Client contact centre	58	194
2014	Health care practitioners	48	19
2014	Federal regulators	62	13
2014	Compliance, inspection and enforcement	60	35
2014	Communications or public affairs	53	19
2014	Administration and operations	67	230
2014	Human resources	62	31
2014	Financial management	76	24
2014	Information management	62	21
2014	Information technology	69	52
2014	Evaluation	63	11
2014	Other services to the public	71	188
2014	None of the above	64	165

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Communications or public affairs	21
2017	Human resources	37
2017	Information management	14
2017	Information technology	45
2017	Policy	68
2017	Project management	80

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	19	203
2017	Compliance, inspection and enforcement	12	58
2017	Communications or public affairs	23	21
2017	Administration and operations	14	248
2017	Human resources	18	37
2017	Information technology	17	45
2017	Policy	13	68
2017	Project management	15	80
2017	Other services to the public	17	160
2017	None of the above	16	127
2014	Client contact centre	17	194
2014	Health care practitioners	27	19
2014	Administration and operations	14	230
2014	Other services to the public	17	188
2014	None of the above	16	165

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	91	9	219
2017	Compliance, inspection and enforcement	97	3	64
2017	Communications or public affairs	84	16	21
2017	Administration and operations	93	7	261
2017	Human resources	83	17	38
2017	Financial management	91	9	32
2017	Information management	78	22	14
2017	Information technology	92	8	45
2017	Policy	76	24	69
2017	Project management	85	15	85
2017	Other services to the public	94	6	176
2017	None of the above	89	11	128

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	18	17	3	3	31	10	63	9	3101
2017	Health care practitioners	8	20	23	5	5	31	7	47	16	148
2017	Federal regulators	22	9	24	6	3	30	7	49	14	98
2017	Compliance, inspection and enforcement	12	14	19	3	7	37	9	47	19	635
2017	Communications or public affairs	15	19	20	3	4	30	10	55	11	241
2017	Access to information and privacy	25	15	16	2	1	34	7	67	6	134
2017	Security	15	13	29	2	4	19	18	44	10	82
2017	Science and technology	25	25	16	2	5	15	12	68	10	40
2017	Legal services	13	11	27	0	0	44	5	47	0	36
2017	Administration and operations	16	17	22	3	3	31	8	54	10	3210
2017	Human resources	20	22	13	3	2	31	9	70	8	636
2017	Financial management	17	14	19	1	3	37	9	58	8	431
2017	Procurement	20	16	21	0	0	34	9	63	0	43
2017	Real property	18	23	25	6	0	23	6	57	8	52
2017	Materiel management	26	23	14	4	0	34	0	74	5	27
2017	Information management	16	21	17	2	2	32	11	64	6	240
2017	Information technology	19	16	15	2	2	38	8	65	8	925
2017	Internal audit	16	17	18	0	3	31	15	61	5	70
2017	Evaluation	17	15	15	1	2	38	12	63	7	87
2017	Data sciences	20	16	12	7	1	35	10	65	13	125
2017	Policy	13	14	17	3	2	43	9	55	9	764
2017	Project management	15	12	22	4	4	36	8	47	14	740
2017	Other services to the public	19	15	20	4	4	29	8	55	13	1903
2017	None of the above	17	17	19	3	3	33	9	58	10	1819
2014	Client contact centre	15	19	18	3	2	33	10	59	9	2933
2014	Health care practitioners	10	11	27	6	8	32	6	34	23	166
2014	Federal regulators	18	20	17	6	4	30	5	58	15	119
2014	Compliance, inspection and enforcement	10	16	22	4	3	40	6	47	13	568
2014	Communications or public affairs	12	15	13	2	2	47	9	61	9	284
2014	Access to information and privacy	17	23	18	1	1	31	9	66	4	120
2014	Security	16	16	23	6	4	32	4	49	16	95
2014	Science and technology	8	12	16	6	0	53	6	47	14	49
2014	Legal services	29	19	18	0	0	28	6	72	0	58
2014	Administration and operations	15	16	21	3	3	34	8	53	10	3460
2014	Human resources	17	17	18	3	2	36	7	60	8	668
2014	Financial management	13	11	19	2	2	42	12	51	8	450
2014	Procurement	13	10	23	3	0	46	5	46	6	39
2014	Real property	18	13	26	0	2	30	11	53	4	54
2014	Materiel management	14	21	31	0	4	24	6	49	6	29
2014	Information management	14	16	18	2	2	39	7	57	9	285
2014	Information technology	14	14	19	2	2	39	10	55	8	1157
2014	Internal audit	11	15	25	3	0	42	3	48	6	66
2014	Evaluation	8	14	24	4	2	38	9	43	11	123
2014	Other services to the public	14	15	22	4	4	33	8	49	13	2202
2014	None of the above	11	13	21	4	3	39	8	46	13	2172

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	31	13	3	2	12	2	78	6	3091
2017	Health care practitioners	25	38	14	5	4	13	1	73	10	147
2017	Federal regulators	36	22	20	5	2	12	3	68	8	97
2017	Compliance, inspection and enforcement	30	28	18	5	5	13	2	67	11	634
2017	Communications or public affairs	28	35	17	3	3	12	1	74	7	242
2017	Access to information and privacy	40	26	14	3	1	15	0	79	5	134
2017	Security	29	27	26	0	4	7	8	66	4	81
2017	Science and technology	34	38	5	5	0	13	6	89	6	40
2017	Legal services	30	35	19	0	0	16	0	77	0	36
2017	Administration and operations	31	31	17	4	3	12	2	73	7	3205
2017	Human resources	35	34	13	3	2	11	2	80	5	639
2017	Financial management	31	33	16	2	2	13	2	76	5	431
2017	Procurement	33	35	14	0	0	15	3	84	0	42
2017	Real property	38	37	12	2	2	10	0	83	4	51
2017	Materiel management	43	34	7	4	0	12	0	88	4	27
2017	Information management	34	34	11	1	1	15	4	83	3	241
2017	Information technology	35	28	14	2	3	16	3	77	6	925
2017	Internal audit	39	30	13	1	3	13	1	80	5	70
2017	Evaluation	28	34	14	1	2	19	2	78	4	87
2017	Data sciences	33	28	14	6	1	16	3	74	9	125
2017	Policy	30	30	16	4	2	17	2	74	7	764
2017	Project management	29	29	18	4	4	15	1	69	10	739
2017	Other services to the public	34	28	15	4	3	14	2	73	9	1904
2017	None of the above	31	30	17	3	3	14	2	73	7	1818
2014	Client contact centre	27	34	16	3	2	16	2	75	6	2931
2014	Health care practitioners	23	26	22	8	6	13	2	57	17	167
2014	Federal regulators	28	23	22	7	3	16	0	61	13	119
2014	Compliance, inspection and enforcement	23	31	20	5	3	19	1	66	9	568
2014	Communications or public affairs	21	29	13	2	2	31	2	74	6	284
2014	Access to information and privacy	29	30	17	2	1	19	2	75	4	120
2014	Security	23	28	24	6	3	16	1	61	10	95
2014	Science and technology	20	24	24	2	6	25	0	57	11	49
2014	Legal services	35	27	19	0	0	15	3	76	0	58
2014	Administration and operations	25	31	18	3	3	18	2	70	8	3457
2014	Human resources	29	28	17	3	2	19	2	73	6	668
2014	Financial management	27	28	17	2	2	22	2	73	5	451
2014	Procurement	26	34	15	6	0	20	0	74	7	39
2014	Real property	31	18	28	0	2	20	0	63	3	54
2014	Materiel management	27	32	17	0	4	17	3	74	5	29
2014	Information management	26	28	18	3	1	22	2	71	5	285
2014	Information technology	26	25	19	3	2	23	2	68	6	1156
2014	Internal audit	21	33	19	6	0	19	3	68	8	65
2014	Evaluation	20	29	22	3	4	21	1	63	9	124
2014	Other services to the public	26	27	20	5	3	18	1	66	10	2203
2014	None of the above	23	25	20	3	3	24	3	64	9	2171

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	20	19	16	26	0	2	38	43	3098
2017	Health care practitioners	14	25	13	25	23	0	1	39	48	147
2017	Federal regulators	10	23	28	14	22	1	2	34	37	98
2017	Compliance, inspection and enforcement	13	18	21	18	27	0	2	31	47	633
2017	Communications or public affairs	17	23	24	16	19	0	0	40	35	241
2017	Access to information and privacy	25	17	19	17	18	1	4	44	37	134
2017	Security	17	23	22	14	21	0	2	41	36	82
2017	Science and technology	9	20	15	29	21	0	6	31	53	40
2017	Legal services	26	28	21	8	14	0	3	55	23	36
2017	Administration and operations	16	21	19	17	25	0	2	38	43	3209
2017	Human resources	19	18	19	20	21	0	4	38	42	638
2017	Financial management	21	21	20	16	18	0	2	44	35	432
2017	Procurement	15	19	20	18	23	0	5	35	43	43
2017	Real property	30	22	13	11	20	0	4	54	32	52
2017	Materiel management	22	30	22	11	11	4	0	54	23	27
2017	Information management	20	21	22	14	20	0	2	42	35	239
2017	Information technology	26	25	19	14	14	0	2	52	29	924
2017	Internal audit	24	23	20	11	20	0	1	48	32	70
2017	Evaluation	24	26	15	14	19	0	1	51	34	87
2017	Data sciences	22	24	20	11	21	0	1	47	32	126
2017	Policy	26	24	20	12	15	0	2	51	28	759
2017	Project management	19	22	20	14	23	0	2	41	38	736
2017	Other services to the public	16	23	19	17	22	0	2	41	40	1905
2017	None of the above	19	24	19	16	20	0	2	44	37	1813

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	26	25	13	10	0	3	50	24	3099
2017	Health care practitioners	11	23	32	15	16	0	3	35	32	147
2017	Federal regulators	15	22	21	25	12	1	4	39	39	98
2017	Compliance, inspection and enforcement	10	17	29	21	22	0	1	28	43	635
2017	Communications or public affairs	14	30	28	17	11	0	1	44	28	241
2017	Access to information and privacy	33	24	23	11	8	0	1	57	20	134
2017	Security	15	28	28	17	11	1	0	44	28	82
2017	Science and technology	21	31	18	16	9	0	4	54	27	40
2017	Legal services	17	16	32	19	13	0	3	34	33	36
2017	Administration and operations	15	25	29	17	13	0	1	40	31	3206
2017	Human resources	14	23	30	20	12	0	1	37	32	636
2017	Financial management	21	29	23	17	8	1	1	51	25	432
2017	Procurement	18	29	29	16	9	0	0	47	25	43
2017	Real property	22	24	24	21	9	0	0	45	30	52
2017	Materiel management	31	19	25	18	7	0	0	50	25	27
2017	Information management	25	32	26	11	5	0	1	57	17	240
2017	Information technology	24	30	28	12	6	0	1	54	18	923
2017	Internal audit	13	32	32	19	2	1	1	46	21	70
2017	Evaluation	23	28	22	17	11	0	0	51	28	87
2017	Data sciences	24	26	25	14	10	1	1	51	24	124
2017	Policy	16	28	27	16	12	0	1	45	28	761
2017	Project management	18	22	31	16	11	0	1	40	28	738
2017	Other services to the public	18	25	25	16	13	0	2	44	30	1904
2017	None of the above	18	25	25	16	14	0	2	44	31	1816

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	22	19	10	7	1	11	60	19	3091
2017	Health care practitioners	16	26	24	16	16	0	2	43	33	147
2017	Federal regulators	24	29	19	12	11	1	4	56	24	98
2017	Compliance, inspection and enforcement	18	23	22	17	15	1	2	43	34	632
2017	Communications or public affairs	18	22	24	22	12	0	1	41	35	242
2017	Access to information and privacy	37	31	12	8	7	2	4	72	15	134
2017	Security	22	28	26	9	9	1	6	54	18	81
2017	Science and technology	23	18	28	9	9	2	10	47	21	40
2017	Legal services	23	22	30	17	6	0	3	46	23	35
2017	Administration and operations	20	27	24	13	11	1	3	49	25	3196
2017	Human resources	19	28	28	14	8	0	3	49	22	639
2017	Financial management	23	32	26	12	5	1	1	56	18	430
2017	Procurement	27	32	18	9	13	0	0	60	22	43
2017	Real property	28	20	35	12	6	0	0	47	17	52
2017	Materiel management	43	18	17	18	4	0	0	61	21	27
2017	Information management	33	30	19	11	4	0	3	65	15	236
2017	Information technology	28	30	20	13	7	0	2	59	21	919
2017	Internal audit	31	18	32	13	3	0	3	51	16	70
2017	Evaluation	33	24	25	9	8	0	0	57	17	87
2017	Data sciences	24	27	21	16	10	1	2	52	27	126
2017	Policy	18	28	22	17	13	0	1	47	31	763
2017	Project management	18	25	25	18	12	0	2	43	31	737
2017	Other services to the public	27	25	18	12	9	1	7	57	23	1904
2017	None of the above	23	25	21	13	12	1	4	51	27	1810

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	22	21	15	14	1	3	47	31	3098
2017	Health care practitioners	17	22	20	14	18	4	4	43	35	148
2017	Federal regulators	21	22	19	15	17	1	6	46	34	98
2017	Compliance, inspection and enforcement	18	20	21	17	19	2	2	39	39	633
2017	Communications or public affairs	24	23	25	13	13	0	1	47	27	242
2017	Access to information and privacy	31	20	22	9	12	3	4	55	22	134
2017	Security	13	29	27	12	17	1	1	42	30	82
2017	Science and technology	30	21	14	14	11	0	11	56	28	40
2017	Legal services	25	9	27	22	11	0	6	37	34	36
2017	Administration and operations	20	24	24	15	13	2	3	46	30	3207
2017	Human resources	20	24	25	16	11	1	3	46	29	639
2017	Financial management	24	28	22	16	5	1	3	55	22	431
2017	Procurement	21	23	36	5	9	2	5	46	15	43
2017	Real property	24	16	26	25	9	0	0	40	34	52
2017	Materiel management	20	25	25	15	15	0	0	45	30	27
2017	Information management	27	29	22	11	10	0	1	57	21	241
2017	Information technology	24	28	23	14	9	1	2	53	23	922
2017	Internal audit	24	25	25	15	4	3	3	52	21	70
2017	Evaluation	28	21	25	12	11	1	1	50	24	87
2017	Data sciences	26	29	21	14	10	1	1	55	24	126
2017	Policy	22	25	22	16	13	1	2	48	30	762
2017	Project management	21	22	24	17	13	1	1	44	31	739
2017	Other services to the public	22	23	20	15	13	2	4	49	30	1905
2017	None of the above	23	23	20	15	14	2	3	48	31	1809

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	19	8	3	2	1	16	84	6	3096
2017	Health care practitioners	56	17	5	1	3	0	19	90	4	148
2017	Federal regulators	44	19	16	7	2	1	12	72	10	98
2017	Compliance, inspection and enforcement	50	19	11	3	3	2	13	81	7	633
2017	Communications or public affairs	37	27	18	11	4	0	3	66	15	242
2017	Access to information and privacy	60	11	8	1	2	2	15	86	4	133
2017	Security	44	24	13	2	2	1	13	79	6	82
2017	Science and technology	42	9	28	5	2	0	14	60	8	40
2017	Legal services	43	14	17	14	6	0	6	61	21	34
2017	Administration and operations	46	22	12	4	4	1	11	77	9	3204
2017	Human resources	41	26	13	7	3	1	10	74	11	638
2017	Financial management	45	26	11	6	2	0	10	79	9	432
2017	Procurement	60	13	4	0	0	2	20	94	0	43
2017	Real property	41	30	12	6	4	0	8	77	10	51
2017	Materiel management	46	26	14	4	0	4	7	80	4	27
2017	Information management	54	19	8	3	3	1	12	84	7	238
2017	Information technology	52	22	11	3	2	1	10	82	5	921
2017	Internal audit	50	27	7	4	0	0	11	87	5	70
2017	Evaluation	50	20	13	3	3	0	10	78	7	87
2017	Data sciences	42	28	14	6	4	1	6	74	11	126
2017	Policy	38	28	14	8	6	1	5	70	15	763
2017	Project management	42	23	17	6	4	0	8	71	11	736
2017	Other services to the public	52	19	9	4	2	1	13	83	7	1902
2017	None of the above	50	18	10	4	3	1	13	80	9	1808

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	29	23	11	8	0	1	58	19	3090
2017	Health care practitioners	28	37	19	12	4	0	0	65	16	148
2017	Federal regulators	25	27	27	10	9	1	1	53	20	98
2017	Compliance, inspection and enforcement	28	30	20	11	9	0	1	59	20	633
2017	Communications or public affairs	26	27	24	15	8	0	0	53	23	242
2017	Access to information and privacy	37	29	17	7	4	2	3	70	12	135
2017	Security	25	39	17	10	8	0	1	65	18	82
2017	Science and technology	39	14	21	19	4	0	4	54	24	40
2017	Legal services	33	21	22	13	11	0	0	54	24	36
2017	Administration and operations	27	29	23	12	8	0	1	57	20	3207
2017	Human resources	29	29	21	12	8	0	1	58	20	635
2017	Financial management	28	32	21	12	6	0	1	60	18	428
2017	Procurement	36	34	16	12	2	0	0	70	14	43
2017	Real property	37	38	18	6	0	2	0	76	6	52
2017	Materiel management	42	37	11	10	0	0	0	78	10	27
2017	Information management	34	30	18	10	6	0	1	65	17	239
2017	Information technology	37	32	17	7	5	0	1	70	13	916
2017	Internal audit	31	30	23	10	4	0	3	62	15	70
2017	Evaluation	22	36	22	13	6	0	1	58	19	87
2017	Data sciences	26	28	28	12	4	1	1	55	17	125
2017	Policy	26	27	22	14	11	0	0	53	25	758
2017	Project management	26	26	23	14	11	0	0	51	26	735
2017	Other services to the public	26	30	23	11	9	0	1	56	21	1901
2017	None of the above	31	27	21	12	8	0	1	58	20	1814

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	28	23	11	5	1	4	59	17	3088
2017	Health care practitioners	21	25	25	19	8	1	1	47	27	148
2017	Federal regulators	33	25	24	9	8	1	0	59	17	98
2017	Compliance, inspection and enforcement	23	29	20	13	10	1	3	54	25	630
2017	Communications or public affairs	23	32	22	14	8	0	1	56	22	242
2017	Access to information and privacy	36	33	16	5	3	2	5	75	9	133
2017	Security	31	34	17	14	4	0	0	65	18	82
2017	Science and technology	40	21	18	12	2	0	7	65	15	40
2017	Legal services	30	37	25	6	3	0	0	67	9	36
2017	Administration and operations	26	32	23	10	7	1	2	59	17	3203
2017	Human resources	26	36	20	9	5	1	2	65	15	637
2017	Financial management	28	34	21	11	3	0	2	63	15	429
2017	Procurement	27	48	11	7	7	0	0	75	14	43
2017	Real property	39	28	20	13	0	0	0	67	13	52
2017	Materiel management	38	37	14	4	8	0	0	75	11	27
2017	Information management	30	33	22	9	4	0	2	64	13	240
2017	Information technology	31	34	20	8	4	1	1	67	12	918
2017	Internal audit	29	28	26	10	4	3	0	59	15	70
2017	Evaluation	29	38	14	11	6	0	2	68	18	87
2017	Data sciences	26	39	21	11	4	0	0	65	15	125
2017	Policy	26	32	23	11	6	1	1	59	17	760
2017	Project management	26	30	20	15	8	0	1	56	23	733
2017	Other services to the public	27	31	19	12	7	2	2	60	20	1902
2017	None of the above	28	29	21	12	6	1	3	59	19	1814

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	29	20	10	5	1	4	63	16	3090
2017	Health care practitioners	20	28	25	18	7	1	2	49	26	148
2017	Federal regulators	24	25	24	15	10	1	1	49	26	98
2017	Compliance, inspection and enforcement	18	26	22	17	13	1	4	46	31	630
2017	Communications or public affairs	18	29	30	12	9	0	1	48	21	241
2017	Access to information and privacy	31	32	18	6	4	2	6	69	11	134
2017	Security	26	26	20	17	7	1	2	54	25	82
2017	Science and technology	26	20	35	14	2	0	4	47	17	40
2017	Legal services	37	22	27	6	6	0	3	61	12	36
2017	Administration and operations	21	30	24	14	8	1	2	52	22	3199
2017	Human resources	19	33	28	12	6	0	2	53	19	636
2017	Financial management	27	37	20	10	4	1	1	65	14	426
2017	Procurement	28	32	20	14	7	0	0	59	21	43
2017	Real property	24	29	29	19	0	0	0	53	19	52
2017	Materiel management	39	22	18	15	7	0	0	61	22	27
2017	Information management	25	31	23	12	7	0	1	57	20	241
2017	Information technology	21	34	23	15	5	1	1	56	21	917
2017	Internal audit	24	31	26	10	6	1	3	57	16	70
2017	Evaluation	31	36	19	8	6	0	1	67	14	87
2017	Data sciences	24	33	20	17	5	1	1	58	22	125
2017	Policy	18	33	28	12	6	1	1	52	19	760
2017	Project management	16	28	24	17	13	0	1	45	31	734
2017	Other services to the public	26	30	22	10	8	1	3	59	18	1900
2017	None of the above	22	30	21	13	9	1	3	54	23	1813

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	30	16	8	4	1	4	71	13	3088
2017	Health care practitioners	27	34	20	12	6	0	1	62	18	148
2017	Federal regulators	28	30	19	12	9	0	2	60	21	98
2017	Compliance, inspection and enforcement	27	29	18	12	10	1	2	58	23	633
2017	Communications or public affairs	26	26	26	11	10	0	0	53	21	242
2017	Access to information and privacy	44	23	15	5	5	1	6	73	11	134
2017	Security	30	23	28	11	7	0	1	53	18	81
2017	Science and technology	23	21	27	16	5	0	7	48	23	40
2017	Legal services	39	29	19	8	6	0	0	67	14	36
2017	Administration and operations	28	30	21	11	6	1	3	60	18	3201
2017	Human resources	26	35	19	12	6	0	2	62	19	637
2017	Financial management	25	34	21	12	6	1	1	60	18	429
2017	Procurement	27	38	16	12	7	0	0	65	19	42
2017	Real property	22	33	23	20	0	2	0	56	21	52
2017	Materiel management	39	22	25	7	8	0	0	61	15	27
2017	Information management	28	35	21	10	4	0	2	64	15	240
2017	Information technology	26	34	23	11	5	0	1	60	17	917
2017	Internal audit	33	28	24	9	6	0	0	62	14	70
2017	Evaluation	41	28	16	10	4	0	2	70	14	87
2017	Data sciences	25	26	24	19	6	0	1	51	25	125
2017	Policy	19	34	25	13	8	0	1	54	21	760
2017	Project management	21	26	23	16	12	0	1	48	28	735
2017	Other services to the public	34	31	16	9	5	1	3	68	15	1899
2017	None of the above	30	29	18	12	7	1	3	61	20	1813

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	31	24	13	9	0	1	53	22	3080
2017	Health care practitioners	29	22	24	15	5	2	4	54	21	148
2017	Federal regulators	15	28	31	12	12	0	2	44	25	98
2017	Compliance, inspection and enforcement	18	26	26	15	14	1	1	45	29	633
2017	Communications or public affairs	28	34	22	9	5	1	2	63	14	242
2017	Access to information and privacy	39	25	17	6	3	3	7	71	10	134
2017	Security	22	31	30	11	5	1	0	54	16	82
2017	Science and technology	23	28	16	21	5	0	7	55	28	40
2017	Legal services	29	32	22	14	3	0	0	61	17	35
2017	Administration and operations	23	29	22	14	10	1	2	53	24	3196
2017	Human resources	19	33	25	13	9	0	1	53	22	634
2017	Financial management	25	37	22	10	3	1	2	64	14	428
2017	Procurement	17	26	26	25	7	0	0	42	32	43
2017	Real property	26	33	21	14	6	0	2	59	19	52
2017	Materiel management	42	23	14	11	11	0	0	65	21	27
2017	Information management	32	30	18	10	8	1	1	64	18	239
2017	Information technology	29	32	21	11	5	0	1	62	17	915
2017	Internal audit	25	27	26	14	7	0	1	52	21	70
2017	Evaluation	33	31	23	9	2	0	1	65	12	87
2017	Data sciences	30	39	18	7	4	1	0	70	12	125
2017	Policy	30	31	21	12	4	1	2	63	16	757
2017	Project management	24	30	21	14	9	1	1	55	24	734
2017	Other services to the public	24	28	23	12	11	1	1	53	23	1897
2017	None of the above	24	29	22	13	9	1	2	54	23	1813

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	25	15	6	4	0	2	75	10	3092
2017	Health care practitioners	25	28	27	10	9	0	1	54	20	148
2017	Federal regulators	45	28	13	8	6	0	0	73	14	98
2017	Compliance, inspection and enforcement	43	23	14	9	7	0	4	69	16	632
2017	Communications or public affairs	50	20	17	6	5	0	0	71	12	242
2017	Access to information and privacy	60	22	10	2	3	2	2	85	5	134
2017	Security	52	16	19	5	6	0	2	69	11	82
2017	Science and technology	51	19	16	2	2	0	10	77	5	40
2017	Legal services	51	29	9	3	8	0	0	80	11	36
2017	Administration and operations	47	25	14	6	4	0	2	74	11	3208
2017	Human resources	51	24	14	6	3	0	2	76	9	636
2017	Financial management	49	24	12	7	6	0	2	75	13	431
2017	Procurement	61	16	14	5	0	0	4	81	5	43
2017	Real property	58	26	10	6	0	0	0	84	6	52
2017	Materiel management	49	37	8	7	0	0	0	85	7	27
2017	Information management	51	28	11	7	2	0	1	80	9	240
2017	Information technology	57	21	11	5	4	0	2	79	10	921
2017	Internal audit	52	23	13	8	3	0	1	76	11	70
2017	Evaluation	44	23	16	10	7	0	0	67	17	87
2017	Data sciences	49	29	12	6	3	1	1	79	9	126
2017	Policy	45	25	15	10	4	0	1	71	14	763
2017	Project management	46	20	15	8	8	0	2	68	17	736
2017	Other services to the public	46	25	14	7	5	0	3	74	12	1899
2017	None of the above	49	23	14	7	5	0	3	74	12	1815

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	70	13	5	3	3	1	5	87	7	3095
2017	Health care practitioners	64	19	6	4	1	1	5	88	5	148
2017	Federal regulators	68	16	5	4	6	0	1	85	10	97
2017	Compliance, inspection and enforcement	63	15	6	5	5	1	5	83	11	632
2017	Communications or public affairs	67	16	7	4	3	1	1	86	7	242
2017	Access to information and privacy	69	14	5	2	3	1	6	89	6	133
2017	Security	71	13	4	3	5	0	5	88	8	82
2017	Science and technology	67	2	7	9	7	0	7	75	18	40
2017	Legal services	67	16	11	3	0	0	3	86	3	36
2017	Administration and operations	67	14	6	4	4	1	4	86	8	3209
2017	Human resources	73	10	5	3	2	0	5	88	6	638
2017	Financial management	71	12	5	3	4	1	4	87	7	432
2017	Procurement	75	12	4	5	0	0	4	91	5	43
2017	Real property	71	14	6	2	0	2	6	92	2	51
2017	Materiel management	89	11	0	0	0	0	0	100	0	27
2017	Information management	69	13	6	3	4	2	4	87	7	240
2017	Information technology	78	9	4	2	2	1	4	91	5	923
2017	Internal audit	75	11	3	3	4	0	4	90	7	69
2017	Evaluation	75	6	8	2	4	1	4	85	7	87
2017	Data sciences	74	10	5	4	4	0	3	86	8	126
2017	Policy	74	11	6	4	2	0	3	88	7	762
2017	Project management	66	13	6	4	5	0	6	84	10	739
2017	Other services to the public	67	13	6	4	3	1	4	85	8	1902
2017	None of the above	69	13	5	4	3	1	5	87	7	1815

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	23	9	3	3	0	4	85	6	3096
2017	Health care practitioners	53	33	9	1	3	1	0	87	4	148
2017	Federal regulators	66	25	3	3	2	0	1	92	5	98
2017	Compliance, inspection and enforcement	54	24	9	4	4	0	4	82	9	632
2017	Communications or public affairs	55	25	13	5	1	0	1	81	7	242
2017	Access to information and privacy	55	27	9	1	3	1	4	86	5	134
2017	Security	48	26	11	8	5	1	0	76	13	82
2017	Science and technology	58	14	11	7	2	0	7	78	10	40
2017	Legal services	50	26	19	3	0	0	3	78	3	36
2017	Administration and operations	54	27	10	4	3	0	3	83	7	3201
2017	Human resources	61	22	8	3	1	0	4	87	5	637
2017	Financial management	55	26	9	3	4	0	3	84	7	431
2017	Procurement	58	23	5	4	5	0	4	85	10	43
2017	Real property	52	23	11	8	2	2	2	79	10	52
2017	Materiel management	45	33	14	4	4	0	0	79	7	27
2017	Information management	55	29	8	2	2	1	3	87	4	240
2017	Information technology	63	21	8	3	2	0	2	87	5	921
2017	Internal audit	54	33	7	0	3	0	3	90	3	70
2017	Evaluation	67	19	8	2	1	0	2	88	3	87
2017	Data sciences	58	24	7	5	3	0	2	84	8	124
2017	Policy	60	28	6	3	1	0	2	89	5	763
2017	Project management	57	25	9	3	3	0	3	85	6	739
2017	Other services to the public	56	25	9	4	3	1	3	84	7	1903
2017	None of the above	56	25	9	4	2	1	3	84	7	1812

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	17	7	5	4	0	4	84	9	3095
2017	Health care practitioners	64	20	7	5	1	1	2	86	6	145
2017	Federal regulators	60	20	9	5	6	0	0	80	11	98
2017	Compliance, inspection and enforcement	55	18	9	6	8	1	3	77	14	633
2017	Communications or public affairs	53	22	10	7	5	0	1	77	12	242
2017	Access to information and privacy	68	10	10	4	3	1	4	83	7	134
2017	Security	66	20	8	1	5	0	1	86	6	80
2017	Science and technology	58	12	7	14	2	0	7	75	18	40
2017	Legal services	65	19	11	3	0	0	3	86	3	36
2017	Administration and operations	60	19	9	5	4	0	3	82	9	3200
2017	Human resources	65	14	9	4	3	0	4	83	7	639
2017	Financial management	60	20	8	4	5	0	3	83	9	431
2017	Procurement	56	19	4	7	9	0	4	79	17	43
2017	Real property	64	19	9	4	0	0	4	86	4	52
2017	Materiel management	62	27	11	0	0	0	0	89	0	27
2017	Information management	63	18	7	7	3	1	2	83	10	241
2017	Information technology	69	14	7	4	3	1	2	86	7	921
2017	Internal audit	57	22	7	7	4	0	3	81	12	70
2017	Evaluation	67	16	9	3	4	0	1	84	7	87
2017	Data sciences	58	19	8	6	6	0	3	80	12	126
2017	Policy	59	21	8	5	4	0	2	82	9	764
2017	Project management	58	19	10	5	5	0	3	79	10	738
2017	Other services to the public	60	19	9	5	4	1	3	82	9	1903
2017	None of the above	62	17	8	5	4	1	3	82	9	1810

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	7	4	2	1	0	31	91	4	3093
2017	Health care practitioners	46	7	2	0	1	1	44	95	1	147
2017	Federal regulators	55	7	2	2	1	0	33	92	5	98
2017	Compliance, inspection and enforcement	51	7	3	2	2	1	35	89	6	631
2017	Communications or public affairs	59	11	5	2	1	0	22	89	4	242
2017	Access to information and privacy	52	9	6	1	1	2	30	89	3	132
2017	Security	64	10	1	1	2	0	22	94	5	82
2017	Science and technology	47	18	9	5	0	0	21	83	6	40
2017	Legal services	48	5	11	3	0	0	33	80	4	36
2017	Administration and operations	51	11	5	2	1	0	30	88	4	3205
2017	Human resources	53	10	5	3	1	0	27	86	6	636
2017	Financial management	55	12	6	2	2	1	22	87	5	431
2017	Procurement	51	14	4	2	0	0	28	91	3	43
2017	Real property	56	14	6	2	2	0	21	88	5	52
2017	Materiel management	64	18	7	0	0	0	11	92	0	27
2017	Information management	60	11	2	1	0	0	25	95	2	240
2017	Information technology	58	13	4	2	2	1	21	91	4	921
2017	Internal audit	58	10	3	4	1	0	24	89	7	70
2017	Evaluation	65	4	2	2	1	0	25	93	4	85
2017	Data sciences	54	12	5	0	4	0	25	88	5	126
2017	Policy	53	11	5	2	0	0	28	90	3	760
2017	Project management	52	11	4	1	1	0	30	90	3	740
2017	Other services to the public	51	9	3	1	1	1	34	91	3	1902
2017	None of the above	52	9	4	2	2	0	30	89	5	1807

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	19	12	6	4	0	7	77	10	3084
2017	Health care practitioners	44	33	12	3	1	0	7	82	5	147
2017	Federal regulators	60	22	10	1	0	1	6	89	1	97
2017	Compliance, inspection and enforcement	54	21	8	5	3	1	8	82	9	632
2017	Communications or public affairs	68	18	3	1	0	0	9	95	2	237
2017	Access to information and privacy	60	17	7	2	0	4	10	89	3	133
2017	Security	67	14	5	1	2	1	8	90	4	82
2017	Science and technology	71	7	7	5	0	0	10	87	5	39
2017	Legal services	67	11	5	3	0	0	14	91	3	36
2017	Administration and operations	62	17	7	3	1	1	10	88	5	3192
2017	Human resources	71	13	4	1	1	1	10	93	2	633
2017	Financial management	70	15	3	2	0	0	9	94	2	430
2017	Procurement	63	23	5	0	2	0	7	93	2	43
2017	Real property	64	19	8	0	4	2	4	88	4	52
2017	Materiel management	77	12	11	0	0	0	0	89	0	26
2017	Information management	72	10	3	2	1	1	9	93	4	238
2017	Information technology	72	15	3	1	1	1	7	94	2	913
2017	Internal audit	66	17	9	2	3	0	4	86	5	69
2017	Evaluation	71	16	4	2	1	0	6	92	4	87
2017	Data sciences	73	17	2	0	3	0	5	95	3	126
2017	Policy	70	14	5	1	0	1	9	93	2	759
2017	Project management	66	15	6	1	1	0	9	90	3	734
2017	Other services to the public	51	22	11	5	3	1	8	79	9	1893
2017	None of the above	64	15	7	2	1	1	10	89	4	1800

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	18	12	8	8	1	5	70	17	3101
2017	Health care practitioners	71	17	4	1	2	1	4	93	3	148
2017	Federal regulators	64	18	8	1	3	1	5	87	4	98
2017	Compliance, inspection and enforcement	57	16	8	5	5	1	7	79	12	634
2017	Communications or public affairs	63	17	9	3	3	0	5	84	7	241
2017	Access to information and privacy	53	20	10	8	2	1	7	78	11	133
2017	Security	58	15	10	7	5	0	6	77	12	82
2017	Science and technology	61	9	13	2	5	0	10	78	8	40
2017	Legal services	63	18	6	3	0	3	8	90	3	36
2017	Administration and operations	55	17	8	7	7	1	5	77	15	3210
2017	Human resources	66	11	5	4	6	1	7	84	10	637
2017	Financial management	64	17	7	3	3	0	6	86	7	430
2017	Procurement	67	14	4	7	3	3	2	85	10	43
2017	Real property	71	10	8	6	6	0	0	81	11	52
2017	Materiel management	70	15	15	0	0	0	0	85	0	27
2017	Information management	53	22	12	6	5	0	2	76	11	240
2017	Information technology	64	19	7	4	3	0	4	86	7	923
2017	Internal audit	61	13	9	7	6	0	4	77	14	70
2017	Evaluation	63	15	6	3	8	0	5	82	12	87
2017	Data sciences	64	15	7	4	5	0	5	83	9	125
2017	Policy	70	13	5	4	3	1	4	87	8	763
2017	Project management	64	14	8	4	4	0	6	84	8	737
2017	Other services to the public	47	17	11	8	12	1	4	68	21	1905
2017	None of the above	55	17	9	6	6	1	7	77	14	1811

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	30	15	5	3	0	3	77	8	3096
2017	Health care practitioners	41	38	12	1	1	0	6	85	2	148
2017	Federal regulators	44	33	20	0	1	0	2	79	1	98
2017	Compliance, inspection and enforcement	43	32	11	6	3	1	5	79	9	633
2017	Communications or public affairs	50	31	11	5	1	0	2	82	6	239
2017	Access to information and privacy	48	23	16	4	3	1	5	76	7	133
2017	Security	46	28	18	2	1	0	5	77	4	82
2017	Science and technology	49	19	16	9	0	0	7	73	10	40
2017	Legal services	45	27	22	0	3	0	3	75	3	35
2017	Administration and operations	44	31	14	5	2	1	3	78	8	3204
2017	Human resources	47	29	15	4	2	0	3	78	7	637
2017	Financial management	48	31	12	3	3	0	3	81	7	431
2017	Procurement	38	32	19	4	0	0	7	75	5	43
2017	Real property	47	27	17	6	2	0	2	75	8	51
2017	Materiel management	49	35	7	4	0	0	4	88	4	26
2017	Information management	48	31	11	5	2	1	1	81	7	239
2017	Information technology	50	26	14	5	2	0	2	78	7	921
2017	Internal audit	45	26	19	4	0	0	6	75	5	69
2017	Evaluation	46	30	16	3	3	1	1	78	6	86
2017	Data sciences	51	26	12	3	7	0	2	78	10	125
2017	Policy	48	29	14	4	2	0	2	79	6	763
2017	Project management	44	31	13	6	3	0	3	77	9	737
2017	Other services to the public	42	33	14	5	3	0	3	77	9	1900
2017	None of the above	45	29	14	5	3	1	4	78	8	1809

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	30	37	13	7	0	0	43	20	3098
2017	Health care practitioners	9	34	41	9	7	0	0	43	16	148
2017	Federal regulators	11	25	41	16	6	0	1	36	22	98
2017	Compliance, inspection and enforcement	6	23	40	21	9	0	0	30	30	635
2017	Communications or public affairs	12	28	42	11	7	0	0	40	18	242
2017	Access to information and privacy	19	33	31	6	8	0	2	54	14	134
2017	Security	10	25	47	12	6	0	0	35	18	82
2017	Science and technology	11	34	39	14	2	0	0	45	16	40
2017	Legal services	12	17	52	16	3	0	0	29	19	36
2017	Administration and operations	11	29	39	14	6	0	0	40	21	3211
2017	Human resources	11	29	41	14	5	0	0	40	19	636
2017	Financial management	13	32	38	13	4	0	0	45	17	432
2017	Procurement	13	29	38	16	5	0	0	42	20	43
2017	Real property	11	25	40	17	4	2	2	37	21	52
2017	Materiel management	19	38	32	7	4	0	0	57	11	27
2017	Information management	18	34	35	8	4	1	0	53	12	241
2017	Information technology	14	36	35	10	4	0	0	50	15	925
2017	Internal audit	17	23	43	15	1	0	0	41	16	70
2017	Evaluation	17	32	35	15	1	0	0	49	16	87
2017	Data sciences	15	38	33	12	2	0	1	53	14	126
2017	Policy	9	34	38	13	6	0	0	43	19	764
2017	Project management	10	27	39	15	8	0	0	38	23	739
2017	Other services to the public	11	30	36	15	7	0	0	41	22	1907
2017	None of the above	13	28	39	14	7	0	0	40	21	1816

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	23	39	17	8	0	0	26	35	3093
2017	Health care practitioners	8	21	41	23	7	0	0	30	29	146
2017	Federal regulators	10	23	37	21	7	0	1	29	34	98
2017	Compliance, inspection and enforcement	14	23	38	17	7	0	0	24	38	633
2017	Communications or public affairs	7	22	39	23	9	0	1	32	29	241
2017	Access to information and privacy	6	14	33	29	15	1	1	46	20	135
2017	Security	5	21	41	18	13	0	2	32	26	82
2017	Science and technology	11	16	34	30	7	0	2	38	28	40
2017	Legal services	8	27	36	18	11	0	0	29	35	36
2017	Administration and operations	9	21	39	20	9	0	1	30	31	3205
2017	Human resources	8	21	40	21	9	0	1	31	29	636
2017	Financial management	6	17	42	21	13	0	0	34	23	431
2017	Procurement	5	16	47	26	7	0	0	32	20	43
2017	Real property	6	19	37	25	11	0	2	37	25	51
2017	Materiel management	4	21	30	27	16	0	3	44	25	27
2017	Information management	5	14	36	28	15	1	1	44	20	241
2017	Information technology	6	15	39	26	13	0	0	39	21	920
2017	Internal audit	6	18	35	25	16	0	0	41	24	70
2017	Evaluation	6	18	41	27	8	0	0	35	24	87
2017	Data sciences	4	14	39	28	13	1	1	42	18	126
2017	Policy	8	21	37	24	10	0	0	34	28	763
2017	Project management	13	22	38	18	10	0	0	27	34	735
2017	Other services to the public	12	23	39	17	8	0	0	25	35	1897
2017	None of the above	12	22	39	17	10	0	1	27	34	1814

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	40	16	9	5	3	0	69	14	3099
2017	Health care practitioners	15	39	17	14	11	3	0	56	26	147
2017	Federal regulators	33	35	13	11	3	3	0	71	15	98
2017	Compliance, inspection and enforcement	25	39	16	10	6	3	0	66	17	635
2017	Communications or public affairs	33	44	12	6	2	2	0	79	9	242
2017	Access to information and privacy	29	42	16	6	0	7	0	76	7	135
2017	Security	29	30	17	9	10	4	1	63	19	82
2017	Science and technology	49	37	12	0	0	2	0	88	0	39
2017	Legal services	34	31	24	5	3	3	0	67	8	36
2017	Administration and operations	26	43	14	8	6	2	0	71	14	3212
2017	Human resources	36	39	13	6	3	3	0	78	9	639
2017	Financial management	34	39	18	4	3	3	0	75	7	432
2017	Procurement	24	43	19	7	2	4	0	70	10	43
2017	Real property	45	28	18	6	0	2	2	75	6	52
2017	Materiel management	32	45	7	8	0	8	0	84	9	27
2017	Information management	30	42	15	8	2	3	0	74	11	241
2017	Information technology	38	43	10	4	1	3	0	84	5	923
2017	Internal audit	28	47	12	9	3	1	0	76	12	70
2017	Evaluation	39	38	11	5	4	4	0	79	9	87
2017	Data sciences	26	34	20	8	4	7	2	65	13	126
2017	Policy	29	41	12	9	5	4	0	73	15	763
2017	Project management	30	43	12	8	5	2	0	74	14	739
2017	Other services to the public	25	40	14	10	7	3	0	68	18	1905
2017	None of the above	28	40	14	9	6	4	0	71	15	1813

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	39	17	15	9	1	57	25	3098
2017	Health care practitioners	13	30	17	22	16	2	44	39	147
2017	Federal regulators	20	36	19	10	13	1	57	23	98
2017	Compliance, inspection and enforcement	17	36	15	14	16	2	54	30	634
2017	Communications or public affairs	22	38	17	15	8	0	60	23	240
2017	Access to information and privacy	26	36	22	7	5	5	65	12	135
2017	Security	19	39	18	16	7	1	59	23	82
2017	Science and technology	30	43	25	2	0	0	73	2	40
2017	Legal services	31	27	17	19	6	0	58	25	35
2017	Administration and operations	17	39	17	16	9	1	57	26	3213
2017	Human resources	24	43	17	10	5	1	68	15	636
2017	Financial management	19	48	16	9	5	2	69	15	431
2017	Procurement	16	36	28	15	2	2	53	18	43
2017	Real property	26	47	18	8	2	0	73	9	52
2017	Materiel management	21	53	14	0	8	4	77	8	27
2017	Information management	19	43	18	10	6	3	65	17	241
2017	Information technology	23	44	17	8	6	2	69	14	925
2017	Internal audit	23	38	25	9	4	1	62	13	70
2017	Evaluation	26	39	12	11	12	1	65	23	87
2017	Data sciences	21	44	17	11	5	3	67	16	125
2017	Policy	21	41	14	17	7	1	62	23	764
2017	Project management	19	40	14	18	8	1	60	26	738
2017	Other services to the public	16	35	18	17	12	2	53	29	1903
2017	None of the above	18	37	18	14	10	3	56	25	1818

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	23	77	3099
2017	Health care practitioners	32	68	148
2017	Federal regulators	27	73	98
2017	Compliance, inspection and enforcement	25	75	634
2017	Communications or public affairs	23	77	241
2017	Access to information and privacy	20	80	135
2017	Security	13	87	82
2017	Science and technology	22	78	39
2017	Administration and operations	21	79	3205
2017	Human resources	20	80	639
2017	Financial management	18	82	431
2017	Procurement	17	83	43
2017	Real property	15	85	52
2017	Materiel management	30	70	27
2017	Information management	19	81	241
2017	Information technology	19	81	923
2017	Internal audit	13	87	70
2017	Evaluation	21	79	87
2017	Data sciences	16	84	126
2017	Policy	20	80	762
2017	Project management	24	76	739
2017	Other services to the public	25	75	1904
2017	None of the above	23	77	1816
2014	Client contact centre	18	82	2926
2014	Health care practitioners	29	71	166
2014	Federal regulators	19	81	119
2014	Compliance, inspection and enforcement	22	78	567
2014	Communications or public affairs	21	79	285
2014	Access to information and privacy	23	77	120
2014	Security	23	77	94
2014	Science and technology	19	81	49
2014	Legal services	10	90	58
2014	Administration and operations	18	82	3450
2014	Human resources	17	83	667
2014	Financial management	17	83	449
2014	Procurement	18	82	39
2014	Real property	13	87	54
2014	Materiel management	21	79	29
2014	Information management	18	82	284
2014	Information technology	18	82	1155
2014	Internal audit	20	80	66
2014	Evaluation	17	83	123
2014	Other services to the public	24	76	2200
2014	None of the above	20	80	2168

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	79	21	707
2017	Health care practitioners	84	16	48
2017	Federal regulators	73	27	26
2017	Compliance, inspection and enforcement	77	23	157
2017	Communications or public affairs	76	24	57
2017	Access to information and privacy	84	16	27
2017	Security	82	18	11
2017	Administration and operations	83	17	681
2017	Human resources	83	17	129
2017	Financial management	78	22	76
2017	Information management	83	17	47
2017	Information technology	78	22	177
2017	Evaluation	76	24	18
2017	Data sciences	72	28	21
2017	Policy	81	19	149
2017	Project management	81	19	176
2017	Other services to the public	84	16	470
2017	None of the above	79	21	410
2014	Client contact centre	74	26	541
2014	Health care practitioners	87	13	49
2014	Federal regulators	88	12	23
2014	Compliance, inspection and enforcement	68	32	126
2014	Communications or public affairs	90	10	60
2014	Access to information and privacy	79	21	28
2014	Security	83	17	22
2014	Administration and operations	80	20	615
2014	Human resources	83	17	115
2014	Financial management	79	21	75
2014	Information management	83	17	53
2014	Information technology	83	17	210
2014	Internal audit	91	9	13
2014	Evaluation	86	14	22
2014	Other services to the public	73	27	540
2014	None of the above	74	26	431

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	37	5	7	4	0	0	84	10	559
2017	Health care practitioners	25	42	3	23	7	0	0	67	30	40
2017	Federal regulators	44	28	9	14	5	0	0	72	19	19
2017	Compliance, inspection and enforcement	39	33	8	12	7	0	1	73	19	121
2017	Communications or public affairs	44	40	9	2	0	0	5	88	2	44
2017	Access to information and privacy	47	35	9	5	0	5	0	86	5	23
2017	Administration and operations	45	35	7	9	4	1	0	80	13	563
2017	Human resources	55	31	8	6	1	0	0	85	7	107
2017	Financial management	50	32	7	10	2	0	0	81	11	60
2017	Information management	42	41	0	11	5	0	0	83	17	39
2017	Information technology	57	27	3	9	4	0	0	84	13	138
2017	Evaluation	57	23	21	0	0	0	0	79	0	14
2017	Data sciences	40	34	0	13	7	6	0	79	21	15
2017	Policy	39	37	4	12	5	2	1	78	18	121
2017	Project management	43	43	4	4	5	0	0	87	9	143
2017	Other services to the public	38	37	8	11	5	1	0	77	15	392
2017	None of the above	46	30	7	10	4	2	0	78	15	321
2014	Client contact centre	44	36	6	9	5	0	0	80	14	403
2014	Health care practitioners	49	21	2	21	2	4	0	73	24	43
2014	Federal regulators	41	23	10	22	5	0	0	64	26	20
2014	Compliance, inspection and enforcement	50	30	5	8	7	0	0	80	15	85
2014	Communications or public affairs	57	35	4	4	0	0	0	93	4	54
2014	Access to information and privacy	50	32	4	0	10	0	4	86	10	22
2014	Security	56	39	0	5	0	0	0	95	5	18
2014	Administration and operations	45	32	7	10	5	0	0	78	15	490
2014	Human resources	39	40	5	10	6	0	0	78	16	96
2014	Financial management	51	36	7	4	2	0	0	88	5	58
2014	Information management	40	37	7	10	4	2	0	79	14	44
2014	Information technology	53	32	5	7	3	1	0	86	9	174
2014	Internal audit	23	69	8	0	0	0	0	92	0	12
2014	Evaluation	42	52	0	0	6	0	0	94	6	19
2014	Other services to the public	41	35	8	9	6	0	0	77	15	394
2014	None of the above	43	35	5	11	5	0	0	79	16	321

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	22	19	13	17	1	1	27	73	3101
2017	Health care practitioners	26	27	17	11	18	1	0	26	74	148
2017	Federal regulators	20	30	21	9	17	2	0	20	80	98
2017	Compliance, inspection and enforcement	25	20	22	13	17	2	1	26	74	635
2017	Communications or public affairs	30	22	20	13	12	2	0	31	69	242
2017	Access to information and privacy	29	20	21	10	13	5	3	31	69	135
2017	Security	30	26	17	11	13	4	0	31	69	81
2017	Science and technology	26	14	27	20	5	5	2	28	72	39
2017	Legal services	33	37	7	8	9	5	0	35	65	36
2017	Administration and operations	28	21	20	13	15	2	1	29	71	3216
2017	Human resources	32	20	22	11	12	1	1	33	67	638
2017	Financial management	28	24	19	12	14	2	2	29	71	432
2017	Procurement	38	14	23	9	13	2	0	39	61	43
2017	Real property	36	24	11	9	14	4	2	38	62	52
2017	Materiel management	35	24	19	11	8	4	0	36	64	27
2017	Information management	33	24	16	12	12	3	0	34	66	240
2017	Information technology	39	24	16	7	9	5	1	41	59	924
2017	Internal audit	21	30	25	12	10	1	0	21	79	70
2017	Evaluation	30	18	15	14	15	6	2	33	67	87
2017	Data sciences	33	18	18	10	17	3	1	34	66	126
2017	Policy	30	24	19	12	10	4	1	31	69	763
2017	Project management	30	23	16	12	15	3	1	31	69	739
2017	Other services to the public	26	22	20	14	15	2	1	27	73	1906
2017	None of the above	28	23	19	12	14	3	1	30	70	1818

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	23	2182
2017	Health care practitioners	25	107
2017	Federal regulators	20	76
2017	Compliance, inspection and enforcement	17	456
2017	Communications or public affairs	19	163
2017	Access to information and privacy	26	86
2017	Security	21	54
2017	Science and technology	39	26
2017	Legal services	5	23
2017	Administration and operations	20	2200
2017	Human resources	22	415
2017	Financial management	18	297
2017	Procurement	35	26
2017	Real property	28	30
2017	Materiel management	13	15
2017	Information management	22	153
2017	Information technology	14	505
2017	Internal audit	17	54
2017	Evaluation	25	54
2017	Data sciences	27	80
2017	Policy	22	496
2017	Project management	21	492
2017	Other services to the public	22	1341
2017	None of the above	16	1221

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	31	2182
2017	Health care practitioners	23	107
2017	Federal regulators	34	76
2017	Compliance, inspection and enforcement	27	456
2017	Communications or public affairs	39	163
2017	Access to information and privacy	29	86
2017	Security	30	54
2017	Science and technology	44	26
2017	Legal services	31	23
2017	Administration and operations	32	2200
2017	Human resources	33	415
2017	Financial management	38	297
2017	Procurement	31	26
2017	Real property	43	30
2017	Materiel management	33	15
2017	Information management	28	153
2017	Information technology	33	505
2017	Internal audit	39	54
2017	Evaluation	40	54
2017	Data sciences	54	80
2017	Policy	36	496
2017	Project management	35	492
2017	Other services to the public	26	1341
2017	None of the above	27	1221

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	28	2182
2017	Health care practitioners	21	107
2017	Federal regulators	23	76
2017	Compliance, inspection and enforcement	27	456
2017	Communications or public affairs	22	163
2017	Access to information and privacy	26	86
2017	Security	19	54
2017	Science and technology	27	26
2017	Legal services	13	23
2017	Administration and operations	25	2200
2017	Human resources	24	415
2017	Financial management	19	297
2017	Procurement	23	26
2017	Real property	28	30
2017	Materiel management	26	15
2017	Information management	24	153
2017	Information technology	12	505
2017	Internal audit	19	54
2017	Evaluation	21	54
2017	Data sciences	10	80
2017	Policy	18	496
2017	Project management	18	492
2017	Other services to the public	25	1341
2017	None of the above	22	1221

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	38	2182
2017	Health care practitioners	33	107
2017	Federal regulators	42	76
2017	Compliance, inspection and enforcement	47	456
2017	Communications or public affairs	38	163
2017	Access to information and privacy	31	86
2017	Security	48	54
2017	Science and technology	21	26
2017	Legal services	36	23
2017	Administration and operations	53	2200
2017	Human resources	40	415
2017	Financial management	48	297
2017	Procurement	23	26
2017	Real property	48	30
2017	Materiel management	53	15
2017	Information management	35	153
2017	Information technology	43	505
2017	Internal audit	28	54
2017	Evaluation	52	54
2017	Data sciences	36	80
2017	Policy	37	496
2017	Project management	48	492
2017	Other services to the public	48	1341
2017	None of the above	48	1221

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	9	2182
2017	Health care practitioners	3	107
2017	Federal regulators	5	76
2017	Compliance, inspection and enforcement	8	456
2017	Communications or public affairs	9	163
2017	Access to information and privacy	8	86
2017	Security	9	54
2017	Science and technology	11	26
2017	Legal services	0	23
2017	Administration and operations	7	2200
2017	Human resources	8	415
2017	Financial management	7	297
2017	Procurement	8	26
2017	Real property	3	30
2017	Materiel management	0	15
2017	Information management	8	153
2017	Information technology	5	505
2017	Internal audit	6	54
2017	Evaluation	11	54
2017	Data sciences	9	80
2017	Policy	11	496
2017	Project management	6	492
2017	Other services to the public	6	1341
2017	None of the above	5	1221

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	41	2182
2017	Health care practitioners	49	107
2017	Federal regulators	46	76
2017	Compliance, inspection and enforcement	43	456
2017	Communications or public affairs	42	163
2017	Access to information and privacy	41	86
2017	Security	51	54
2017	Science and technology	43	26
2017	Legal services	43	23
2017	Administration and operations	39	2200
2017	Human resources	42	415
2017	Financial management	51	297
2017	Procurement	57	26
2017	Real property	17	30
2017	Materiel management	34	15
2017	Information management	44	153
2017	Information technology	39	505
2017	Internal audit	51	54
2017	Evaluation	30	54
2017	Data sciences	37	80
2017	Policy	43	496
2017	Project management	40	492
2017	Other services to the public	39	1341
2017	None of the above	39	1221

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Client contact centre	5	52	18	9	5	11	2143
2017	Health care practitioners	10	48	18	7	4	13	104
2017	Federal regulators	3	48	18	13	7	11	73
2017	Compliance, inspection and enforcement	4	46	19	10	5	17	452
2017	Communications or public affairs	6	44	21	11	5	13	159
2017	Access to information and privacy	7	45	22	9	6	11	84
2017	Security	9	48	18	15	4	6	53
2017	Science and technology	4	50	11	11	11	14	26
2017	Legal services	4	47	31	4	0	14	23
2017	Administration and operations	4	47	19	11	4	15	2161
2017	Human resources	5	52	19	10	4	11	406
2017	Financial management	6	51	19	9	4	10	294
2017	Procurement	16	43	11	11	8	11	26
2017	Real property	15	38	28	6	3	8	30
2017	Materiel management	18	70	0	6	0	6	16
2017	Information management	4	52	16	8	4	15	150
2017	Information technology	7	53	20	7	4	10	500
2017	Internal audit	8	59	15	4	0	15	54
2017	Evaluation	5	45	17	7	14	12	53
2017	Data sciences	1	41	29	8	5	16	74
2017	Policy	6	49	20	9	4	12	487
2017	Project management	7	40	22	11	5	15	483
2017	Other services to the public	6	50	20	9	3	12	1309
2017	None of the above	7	49	19	9	5	12	1198

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	21	13	17	26	1	11	36	49	2189
2017	Health care practitioners	8	26	18	13	22	2	11	39	40	108
2017	Federal regulators	19	25	13	12	25	2	4	47	39	76
2017	Compliance, inspection and enforcement	6	21	14	19	30	2	9	30	54	457
2017	Communications or public affairs	13	24	13	20	23	2	5	39	47	161
2017	Access to information and privacy	12	27	16	14	19	2	10	44	38	86
2017	Security	11	22	17	18	27	0	5	35	48	54
2017	Science and technology	21	25	13	13	17	0	11	52	34	26
2017	Legal services	8	22	27	4	27	0	13	34	36	23
2017	Administration and operations	10	20	15	17	29	2	7	32	51	2214
2017	Human resources	12	22	14	15	23	2	11	40	44	419
2017	Financial management	10	19	14	19	22	2	15	35	49	298
2017	Procurement	0	27	12	19	31	4	8	30	56	26
2017	Real property	19	21	22	13	9	0	16	48	27	30
2017	Materiel management	12	34	23	12	0	7	11	57	15	17
2017	Information management	13	25	16	15	23	0	7	41	42	154
2017	Information technology	11	21	17	17	22	2	10	36	45	511
2017	Internal audit	9	29	26	13	17	0	6	41	31	54
2017	Evaluation	15	33	20	6	21	0	6	50	28	54
2017	Data sciences	13	18	12	27	20	2	7	35	52	80
2017	Policy	9	23	15	19	24	2	8	36	48	496
2017	Project management	8	20	17	15	30	2	9	31	50	494
2017	Other services to the public	11	21	14	17	27	1	8	35	49	1343
2017	None of the above	9	18	16	17	29	1	9	31	52	1229

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	3	8	10	17	51	2	8	12	76	2193
2017	Health care practitioners	3	10	13	17	44	5	8	15	70	108
2017	Federal regulators	7	13	19	6	46	4	4	22	57	76
2017	Compliance, inspection and enforcement	2	6	11	18	56	2	6	8	80	456
2017	Communications or public affairs	1	8	12	20	49	3	8	9	77	163
2017	Access to information and privacy	6	17	10	12	44	6	5	26	63	86
2017	Security	6	11	14	13	52	0	4	17	68	54
2017	Science and technology	7	11	16	16	43	0	7	19	63	26
2017	Legal services	8	4	5	18	49	0	17	14	80	23
2017	Administration and operations	2	7	10	16	56	2	7	10	79	2209
2017	Human resources	4	7	10	18	52	2	7	12	77	419
2017	Financial management	2	6	9	20	52	2	8	9	81	298
2017	Procurement	0	8	16	11	49	8	8	10	72	26
2017	Real property	10	11	17	18	35	0	10	23	58	30
2017	Materiel management	6	5	17	24	30	6	11	13	66	17
2017	Information management	5	14	8	17	47	1	7	21	70	154
2017	Information technology	4	11	13	16	45	1	10	17	68	511
2017	Internal audit	4	16	12	19	38	2	10	22	65	54
2017	Evaluation	4	7	13	13	56	2	6	11	75	54
2017	Data sciences	1	16	12	16	48	0	7	19	69	80
2017	Policy	3	9	11	18	47	3	9	13	74	497
2017	Project management	2	9	11	16	54	2	6	12	76	494
2017	Other services to the public	3	10	12	14	53	2	6	14	73	1343
2017	None of the above	3	7	11	18	52	1	6	11	77	1230

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Employment and Social Development Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me