2017 Public Service Employee Survey Results for Citizen Services - Service Canada Centres - Western Canada and Territories

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Employment and Social Development Canada 38 46 4 9 3 0 0 84 12 15853
2017 Service Canada 38 46 4 9 3 0 0 84 12 11192
2017 Western Canada and Territories 34 47 4 11 4 0 0 81 15 2456
2017 Citizen Services - Western Canada and Territories 33 48 6 11 2 0 0 81 13 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 35 46 7 11 1 0 0 81 12 218

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Employment and Social Development Canada 73 20 3 2 1 0 1 94 3 15821
2017 Service Canada 76 18 2 2 1 0 1 95 3 11174
2017 Western Canada and Territories 80 13 2 1 1 1 2 95 2 2451
2017 Citizen Services - Western Canada and Territories 79 16 2 1 1 0 1 96 2 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 81 14 1 1 0 0 2 97 1 218

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Employment and Social Development Canada 69 18 5 5 3 0 1 88 8 15837
2017 Service Canada 74 16 4 3 2 0 2 91 5 11185
2017 Western Canada and Territories 82 9 3 1 1 0 2 94 3 2453
2017 Citizen Services - Western Canada and Territories 79 12 3 2 2 0 2 93 4 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 80 10 1 4 1 0 4 93 5 218

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Employment and Social Development Canada 38 35 7 12 7 0 0 73 19 15845
2017 Service Canada 37 35 7 13 8 0 0 73 20 11186
2017 Western Canada and Territories 34 36 6 14 10 0 0 70 24 2454
2017 Citizen Services - Western Canada and Territories 33 39 5 15 7 0 0 72 23 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 33 42 6 15 3 0 0 75 19 217

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Employment and Social Development Canada 27 42 11 13 6 0 0 70 19 15838
2017 Service Canada 26 42 10 15 6 0 0 69 21 11178
2017 Western Canada and Territories 23 42 10 17 8 0 0 65 25 2454
2017 Citizen Services - Western Canada and Territories 28 43 7 15 7 0 0 71 22 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 31 39 7 15 6 0 0 71 22 218

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Employment and Social Development Canada 35 39 14 8 5 0 0 74 13 15833
2017 Service Canada 33 38 15 8 5 0 0 72 14 11180
2017 Western Canada and Territories 32 38 14 9 5 0 0 71 15 2456
2017 Citizen Services - Western Canada and Territories 33 39 14 7 6 0 0 73 13 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 41 35 11 7 5 0 1 77 12 218

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Employment and Social Development Canada 42 38 9 7 4 0 0 80 11 15827
2017 Service Canada 41 38 10 7 4 0 0 79 11 11176
2017 Western Canada and Territories 42 38 9 7 4 0 0 81 10 2453
2017 Citizen Services - Western Canada and Territories 44 38 8 7 3 0 0 82 10 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 48 35 7 6 3 0 0 83 9 218

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Employment and Social Development Canada 44 37 8 7 3 0 0 81 10 15807
2017 Service Canada 42 38 8 8 3 0 0 80 12 11158
2017 Western Canada and Territories 40 36 9 10 4 0 0 76 14 2451
2017 Citizen Services - Western Canada and Territories 39 36 9 11 5 0 0 74 16 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 42 36 9 9 4 0 0 78 13 218

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Employment and Social Development Canada 41 34 11 8 6 0 1 75 15 15829
2017 Service Canada 39 34 11 9 7 0 1 73 16 11180
2017 Western Canada and Territories 37 33 10 10 8 0 0 71 19 2455
2017 Citizen Services - Western Canada and Territories 30 34 10 13 12 0 0 65 25 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 33 9 13 12 0 0 65 25 218

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Employment and Social Development Canada 38 23 10 9 9 2 10 68 20 15825
2017 Service Canada 39 23 10 8 10 2 8 69 20 11171
2017 Western Canada and Territories 38 22 10 10 12 1 7 65 24 2452
2017 Citizen Services - Western Canada and Territories 33 32 9 12 10 1 4 68 23 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 33 34 9 11 7 0 4 70 20 218

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Employment and Social Development Canada 32 44 12 7 5 0 0 76 12 15844
2017 Service Canada 31 44 12 8 5 0 0 75 13 11184
2017 Western Canada and Territories 30 45 11 8 6 0 0 75 14 2457
2017 Citizen Services - Western Canada and Territories 34 41 14 6 5 0 0 75 11 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 42 41 10 4 4 0 0 82 7 218

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Employment and Social Development Canada 25 36 16 13 9 0 0 61 23 15839
2017 Service Canada 23 34 17 15 10 0 0 58 25 11181
2017 Western Canada and Territories 20 34 16 16 13 0 0 55 29 2456
2017 Citizen Services - Western Canada and Territories 21 33 14 18 14 0 0 54 32 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 21 38 14 17 10 0 0 59 27 218

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Employment and Social Development Canada 33 43 11 9 4 0 0 76 13 15835
2017 Service Canada 34 43 11 8 4 0 0 77 12 11183
2017 Western Canada and Territories 35 43 10 9 3 0 0 78 12 2456
2017 Citizen Services - Western Canada and Territories 33 45 10 9 2 0 0 79 11 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 34 47 10 7 2 0 0 81 9 218

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Employment and Social Development Canada 42 41 9 5 3 0 0 83 7 15819
2017 Service Canada 42 41 10 5 3 0 0 83 7 11168
2017 Western Canada and Territories 43 40 9 5 3 0 0 83 8 2453
2017 Citizen Services - Western Canada and Territories 41 40 10 6 2 1 0 82 8 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 43 39 11 6 1 0 0 82 7 218

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Employment and Social Development Canada 28 38 15 11 9 0 0 65 19 15830
2017 Service Canada 26 37 16 12 9 0 0 63 21 11180
2017 Western Canada and Territories 24 37 14 13 11 0 0 61 24 2454
2017 Citizen Services - Western Canada and Territories 25 35 10 17 12 0 0 60 29 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 26 41 8 15 10 0 0 67 25 217

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Employment and Social Development Canada 50 35 9 3 2 0 0 86 5 15812
2017 Service Canada 51 35 9 3 2 0 0 86 5 11162
2017 Western Canada and Territories 52 33 10 3 2 0 0 85 5 2448
2017 Citizen Services - Western Canada and Territories 55 32 9 2 1 0 0 87 3 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 61 28 7 3 1 0 0 89 4 217

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Employment and Social Development Canada 25 36 15 14 9 0 1 62 23 15782
2017 Service Canada 22 34 16 16 10 1 1 57 27 11138
2017 Western Canada and Territories 20 35 15 18 12 0 0 56 30 2449
2017 Citizen Services - Western Canada and Territories 19 35 14 20 10 0 1 55 30 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 36 14 19 10 0 1 56 30 217

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Employment and Social Development Canada 28 33 17 12 9 0 1 62 21 15792
2017 Service Canada 25 32 18 14 10 0 1 58 24 11147
2017 Western Canada and Territories 24 31 18 15 12 0 1 55 27 2444
2017 Citizen Services - Western Canada and Territories 22 33 17 17 9 0 2 56 26 478
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 21 34 18 18 8 0 1 56 26 216

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Employment and Social Development Canada 31 40 13 10 5 0 0 71 15 15796
2017 Service Canada 30 40 14 10 6 0 0 70 16 11151
2017 Western Canada and Territories 29 39 13 12 7 0 0 68 19 2446
2017 Citizen Services - Western Canada and Territories 28 37 13 15 6 0 0 66 21 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 38 11 15 7 0 0 67 22 217

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Employment and Social Development Canada 38 40 12 6 4 0 0 78 10 15785
2017 Service Canada 37 40 12 7 4 0 0 78 10 11145
2017 Western Canada and Territories 35 41 12 7 4 0 0 76 12 2444
2017 Citizen Services - Western Canada and Territories 38 40 13 6 2 0 0 79 8 478
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 43 38 11 5 2 1 0 81 7 217

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Employment and Social Development Canada 43 32 14 6 3 0 2 76 9 15848
2017 Service Canada 43 30 15 5 3 1 3 76 9 11185
2017 Western Canada and Territories 37 30 18 7 4 0 4 70 12 2455
2017 Citizen Services - Western Canada and Territories 45 31 12 5 2 0 5 80 7 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 47 33 7 4 3 0 6 85 7 216

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Employment and Social Development Canada 10 22 34 18 10 2 4 30 34 15788
2017 Service Canada 11 21 33 18 11 2 5 31 34 11149
2017 Western Canada and Territories 11 21 35 18 10 1 4 29 33 2452
2017 Citizen Services - Western Canada and Territories 8 19 40 17 12 1 3 30 28 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 6 19 40 20 10 1 4 31 27 218

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Employment and Social Development Canada 8 16 27 22 16 4 6 43 27 15734
2017 Service Canada 9 17 27 21 16 4 6 42 28 11110
2017 Western Canada and Territories 9 14 28 23 16 3 5 44 26 2445
2017 Citizen Services - Western Canada and Territories 11 19 31 17 16 3 4 35 32 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 8 16 31 20 17 3 5 41 26 218

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Employment and Social Development Canada 14 20 27 16 11 3 8 30 39 15748
2017 Service Canada 13 19 26 17 13 4 9 34 36 11112
2017 Western Canada and Territories 11 15 26 21 14 4 9 40 30 2444
2017 Citizen Services - Western Canada and Territories 9 21 30 16 12 4 8 32 34 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 7 19 34 13 12 5 10 30 31 218

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Employment and Social Development Canada 9 16 29 23 15 2 7 41 27 15701
2017 Service Canada 9 14 27 23 16 2 9 43 26 11083
2017 Western Canada and Territories 11 13 28 24 15 2 8 43 26 2440
2017 Citizen Services - Western Canada and Territories 4 12 25 25 20 2 12 52 19 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 3 13 21 26 17 1 18 54 20 217

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Employment and Social Development Canada 13 19 26 18 15 2 7 36 35 15759
2017 Service Canada 13 18 25 18 16 3 8 38 34 11127
2017 Western Canada and Territories 15 18 26 18 14 2 7 35 36 2451
2017 Citizen Services - Western Canada and Territories 20 21 28 12 12 2 5 26 45 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 24 21 27 11 9 1 7 22 49 218

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Employment and Social Development Canada 12 19 26 19 14 5 6 36 35 15763
2017 Service Canada 12 19 25 18 14 5 7 36 35 11130
2017 Western Canada and Territories 11 16 29 19 14 5 7 37 31 2453
2017 Citizen Services - Western Canada and Territories 15 18 33 13 13 4 5 28 36 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 16 17 30 13 14 4 5 30 37 218

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Employment and Social Development Canada 16 23 31 13 9 3 5 24 42 15773
2017 Service Canada 15 23 31 13 9 3 5 25 42 11135
2017 Western Canada and Territories 16 25 32 13 8 2 4 22 44 2451
2017 Citizen Services - Western Canada and Territories 14 25 33 13 9 3 5 23 41 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 14 27 33 10 8 4 6 19 45 218
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Employment and Social Development Canada 70 14 5 4 2 0 4 89 6 15830
2017 Service Canada 73 12 5 2 2 1 5 90 5 11175
2017 Western Canada and Territories 76 7 5 1 3 1 6 90 5 2453
2017 Citizen Services - Western Canada and Territories 73 9 5 1 3 1 9 90 5 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 73 8 4 3 3 0 9 90 6 217

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Employment and Social Development Canada 27 30 15 10 7 6 5 64 19 15833
2017 Service Canada 26 29 15 10 7 7 5 63 20 11178
2017 Western Canada and Territories 24 28 16 12 9 8 4 58 23 2453
2017 Citizen Services - Western Canada and Territories 20 28 17 15 11 5 3 53 28 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 22 26 17 15 12 5 2 52 29 216

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Employment and Social Development Canada 46 30 8 8 6 1 0 77 14 15828
2017 Service Canada 45 30 8 8 6 2 0 77 15 11175
2017 Western Canada and Territories 44 28 9 10 7 2 0 73 18 2449
2017 Citizen Services - Western Canada and Territories 41 29 10 12 7 1 0 71 19 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 40 33 8 12 6 0 0 73 19 218

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Employment and Social Development Canada 29 36 13 13 7 2 1 67 20 15819
2017 Service Canada 27 35 13 15 7 2 1 64 23 11167
2017 Western Canada and Territories 23 34 13 18 9 2 0 59 28 2452
2017 Citizen Services - Western Canada and Territories 27 35 13 15 7 2 1 64 23 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 36 11 13 5 1 1 70 19 217

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Employment and Social Development Canada 23 26 15 12 10 12 1 57 26 15834
2017 Service Canada 21 25 16 14 11 12 1 53 29 11179
2017 Western Canada and Territories 19 24 15 15 12 14 1 50 32 2452
2017 Citizen Services - Western Canada and Territories 22 26 15 12 9 16 1 58 25 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 25 31 13 10 6 13 2 66 19 218

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Employment and Social Development Canada 12 21 17 16 12 20 2 42 36 15835
2017 Service Canada 11 21 17 17 13 19 2 41 38 11181
2017 Western Canada and Territories 10 20 16 19 14 19 1 38 42 2453
2017 Citizen Services - Western Canada and Territories 9 22 14 21 17 16 0 37 45 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 10 21 13 21 17 17 1 38 46 218

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Employment and Social Development Canada 44 39 7 6 3 0 0 83 9 15817
2017 Service Canada 42 40 8 7 3 0 0 82 10 11168
2017 Western Canada and Territories 40 41 8 8 4 0 0 81 12 2448
2017 Citizen Services - Western Canada and Territories 37 42 9 8 4 0 0 79 12 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 38 42 7 7 5 0 0 81 12 218
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Employment and Social Development Canada 38 37 11 8 5 1 1 75 13 15836
2017 Service Canada 37 37 12 9 5 1 1 75 14 11182
2017 Western Canada and Territories 36 37 10 10 6 0 0 74 16 2454
2017 Citizen Services - Western Canada and Territories 33 38 10 11 7 0 0 71 18 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 36 35 10 11 6 0 1 72 17 218

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Employment and Social Development Canada 46 31 11 5 3 2 1 80 9 15838
2017 Service Canada 46 31 11 6 3 2 1 80 9 11185
2017 Western Canada and Territories 46 29 11 7 4 2 0 78 11 2454
2017 Citizen Services - Western Canada and Territories 42 29 12 8 5 3 1 74 14 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 43 32 9 8 3 2 1 78 12 218

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Employment and Social Development Canada 45 34 10 7 4 1 0 80 11 15823
2017 Service Canada 44 34 10 7 4 1 0 79 11 11169
2017 Western Canada and Territories 44 34 10 7 5 1 0 78 12 2451
2017 Citizen Services - Western Canada and Territories 40 35 11 7 7 0 0 76 13 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 37 9 6 3 1 0 82 9 218

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Employment and Social Development Canada 79 11 3 1 2 0 3 94 3 15825
2017 Service Canada 80 10 3 1 2 0 4 94 3 11172
2017 Western Canada and Territories 79 7 4 1 2 1 6 93 3 2453
2017 Citizen Services - Western Canada and Territories 78 9 4 0 2 0 7 94 2 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 78 9 3 0 2 0 8 94 3 218

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Employment and Social Development Canada 46 22 7 5 7 4 10 78 14 15819
2017 Service Canada 44 21 7 5 7 4 11 77 14 11170
2017 Western Canada and Territories 49 20 7 5 7 3 8 79 13 2452
2017 Citizen Services - Western Canada and Territories 23 21 11 8 15 4 19 57 30 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 20 8 8 17 5 21 55 34 218

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Employment and Social Development Canada 54 27 7 6 4 1 0 82 10 15824
2017 Service Canada 53 28 8 6 5 1 0 82 10 11173
2017 Western Canada and Territories 53 26 7 6 6 1 0 81 12 2451
2017 Citizen Services - Western Canada and Territories 44 28 11 7 8 1 0 73 16 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 51 27 7 7 7 1 1 79 14 217

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Employment and Social Development Canada 54 26 10 4 4 2 0 82 8 15827
2017 Service Canada 54 26 10 4 4 2 0 81 8 11178
2017 Western Canada and Territories 55 23 10 5 5 2 0 80 10 2451
2017 Citizen Services - Western Canada and Territories 49 27 10 6 6 2 0 78 12 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 58 25 6 6 3 1 0 84 9 218

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Employment and Social Development Canada 51 28 10 6 4 0 0 80 10 15806
2017 Service Canada 50 28 10 6 5 0 0 79 11 11159
2017 Western Canada and Territories 52 26 10 7 5 0 0 78 12 2449
2017 Citizen Services - Western Canada and Territories 45 30 11 8 6 0 0 75 14 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 46 31 10 7 5 0 0 77 13 217
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Employment and Social Development Canada 26 41 12 11 5 2 4 71 16 2444
2017 Service Canada 27 42 11 12 4 1 3 72 17 1386
2017 Western Canada and Territories 29 45 9 12 5 0 1 74 17 326
2017 Citizen Services - Western Canada and Territories 24 40 12 16 7 0 1 65 23 93
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 30 13 18 8 0 0 62 25 40

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Employment and Social Development Canada 31 31 15 8 5 10 0 69 15 15846
2017 Service Canada 31 29 15 8 6 11 1 68 16 11187
2017 Western Canada and Territories 30 27 15 9 6 12 1 65 17 2456
2017 Citizen Services - Western Canada and Territories 26 27 17 10 7 10 2 61 19 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 30 28 14 7 5 14 2 69 14 218

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Employment and Social Development Canada 28 32 18 11 8 4 0 63 19 15840
2017 Service Canada 28 31 18 11 8 4 0 62 20 11185
2017 Western Canada and Territories 27 29 17 12 8 5 0 60 22 2453
2017 Citizen Services - Western Canada and Territories 23 29 19 14 10 4 1 55 26 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 31 29 18 9 8 3 1 63 18 218

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Employment and Social Development Canada 20 30 19 13 8 9 0 55 24 15818
2017 Service Canada 20 28 19 14 9 10 0 53 25 11170
2017 Western Canada and Territories 19 25 19 16 10 11 0 49 29 2453
2017 Citizen Services - Western Canada and Territories 16 24 21 16 12 11 1 45 31 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 18 28 20 13 9 12 1 52 25 218

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Employment and Social Development Canada 23 27 17 13 12 8 0 55 27 15841
2017 Service Canada 23 26 17 13 13 8 0 53 28 11184
2017 Western Canada and Territories 22 25 15 15 14 8 0 52 32 2451
2017 Citizen Services - Western Canada and Territories 20 24 15 17 14 8 0 49 34 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 27 25 14 14 12 7 1 56 28 217

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Employment and Social Development Canada 21 33 17 14 10 5 0 57 25 15816
2017 Service Canada 21 32 17 15 10 5 0 56 26 11166
2017 Western Canada and Territories 20 30 17 15 12 6 0 53 29 2447
2017 Citizen Services - Western Canada and Territories 17 30 17 17 13 6 1 50 32 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 19 34 18 14 8 6 1 57 23 216
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Employment and Social Development Canada 28 44 16 8 3 2 0 72 11 15823
2017 Service Canada 28 43 16 8 4 2 0 72 12 11172
2017 Western Canada and Territories 29 42 16 7 4 1 0 72 12 2453
2017 Citizen Services - Western Canada and Territories 25 43 16 8 5 2 0 69 14 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 30 44 15 6 3 1 0 76 9 218

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Employment and Social Development Canada 39 42 10 4 2 3 0 84 6 15811
2017 Service Canada 39 43 10 4 2 2 0 84 6 11161
2017 Western Canada and Territories 42 40 8 5 2 2 0 85 7 2453
2017 Citizen Services - Western Canada and Territories 43 38 9 5 2 3 0 83 7 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 42 43 7 5 1 2 0 87 6 217

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Employment and Social Development Canada 37 38 11 7 4 3 1 77 11 15813
2017 Service Canada 37 38 10 7 4 3 1 78 11 11163
2017 Western Canada and Territories 39 36 10 7 4 3 1 78 11 2453
2017 Citizen Services - Western Canada and Territories 39 38 10 7 3 3 0 79 11 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 42 38 7 7 2 3 0 83 9 217

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Employment and Social Development Canada 24 35 18 11 5 5 1 64 17 15819
2017 Service Canada 24 36 18 10 5 5 1 65 17 11168
2017 Western Canada and Territories 26 36 17 10 6 5 1 65 17 2456
2017 Citizen Services - Western Canada and Territories 23 35 19 11 6 6 1 62 18 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 24 35 17 11 5 7 1 64 17 218

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Employment and Social Development Canada 19 24 17 14 13 11 3 49 31 15804
2017 Service Canada 19 25 17 14 13 10 3 50 31 11159
2017 Western Canada and Territories 20 22 17 15 14 11 2 48 33 2453
2017 Citizen Services - Western Canada and Territories 18 18 17 16 16 12 3 42 38 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 17 16 14 16 17 15 4 41 41 217

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Employment and Social Development Canada 62 19 7 3 2 2 6 87 6 15837
2017 Service Canada 64 16 6 2 2 2 7 89 5 11184
2017 Western Canada and Territories 68 9 7 1 2 2 10 88 4 2459
2017 Citizen Services - Western Canada and Territories 64 12 6 2 2 2 13 89 4 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 65 11 5 1 2 1 15 90 4 218

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Employment and Social Development Canada 70 17 5 2 1 2 3 92 3 15830
2017 Service Canada 72 15 4 2 2 2 3 92 4 11179
2017 Western Canada and Territories 75 9 5 1 2 3 5 91 3 2457
2017 Citizen Services - Western Canada and Territories 78 9 4 1 0 2 4 94 2 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 77 8 4 2 1 3 5 93 3 218

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Employment and Social Development Canada 24 34 16 13 9 4 0 60 23 15823
2017 Service Canada 23 33 16 14 10 4 0 58 25 11173
2017 Western Canada and Territories 22 32 16 14 11 4 0 57 27 2453
2017 Citizen Services - Western Canada and Territories 19 32 16 15 13 5 1 53 30 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 23 31 12 14 13 6 1 57 29 217

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Employment and Social Development Canada 21 28 15 15 16 3 2 52 33 15824
2017 Service Canada 21 27 14 16 17 3 2 51 34 11173
2017 Western Canada and Territories 20 28 14 16 17 3 2 51 35 2455
2017 Citizen Services - Western Canada and Territories 17 22 14 19 20 4 3 43 42 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 26 11 18 18 3 4 50 39 218

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Employment and Social Development Canada 19 34 21 12 7 6 1 56 21 15818
2017 Service Canada 18 32 21 14 9 6 1 53 24 11169
2017 Western Canada and Territories 17 31 20 16 10 6 1 51 27 2451
2017 Citizen Services - Western Canada and Territories 16 31 20 16 9 7 1 51 27 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 18 31 21 16 8 5 0 52 25 218

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Employment and Social Development Canada 41 35 13 3 3 4 1 80 6 15811
2017 Service Canada 41 35 13 4 3 4 1 79 7 11167
2017 Western Canada and Territories 45 34 12 3 3 3 1 82 6 2450
2017 Citizen Services - Western Canada and Territories 40 33 14 3 3 5 1 79 7 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 43 30 13 3 4 5 2 79 7 217

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Employment and Social Development Canada 41 39 10 5 2 2 0 82 7 15810
2017 Service Canada 41 38 11 5 3 2 0 81 8 11164
2017 Western Canada and Territories 41 38 10 6 4 2 0 80 9 2452
2017 Citizen Services - Western Canada and Territories 39 39 11 6 4 1 0 79 10 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 40 39 10 4 4 2 0 81 8 218

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Employment and Social Development Canada 47 37 8 4 3 0 0 84 7 15846
2017 Service Canada 46 37 8 5 3 0 0 84 8 11189
2017 Western Canada and Territories 46 37 8 6 3 0 0 83 9 2457
2017 Citizen Services - Western Canada and Territories 44 36 9 6 4 0 0 80 10 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 47 38 6 5 5 0 0 85 9 218

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Employment and Social Development Canada 35 34 16 8 6 1 0 69 15 15817
2017 Service Canada 34 33 16 9 7 1 0 68 16 11170
2017 Western Canada and Territories 30 32 17 12 9 0 0 62 21 2454
2017 Citizen Services - Western Canada and Territories 30 30 17 12 10 0 0 61 22 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 34 15 9 7 0 1 68 17 218

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Employment and Social Development Canada 34 37 15 9 5 0 0 71 14 15825
2017 Service Canada 33 36 16 9 6 0 0 69 15 11172
2017 Western Canada and Territories 29 35 16 11 7 0 0 65 19 2455
2017 Citizen Services - Western Canada and Territories 29 31 17 14 8 0 0 60 23 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 31 35 15 11 7 1 0 67 18 218

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Employment and Social Development Canada 27 25 20 13 10 5 1 55 24 15829
2017 Service Canada 25 24 20 14 11 5 1 52 26 11177
2017 Western Canada and Territories 23 22 20 16 12 6 1 48 30 2456
2017 Citizen Services - Western Canada and Territories 23 20 20 17 13 6 1 46 32 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 18 19 15 13 4 2 50 30 218
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Employment and Social Development Canada 29 36 35 15842
2017 Service Canada 27 37 36 11183
2017 Western Canada and Territories 29 33 39 2455
2017 Citizen Services - Western Canada and Territories 30 30 41 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 31 30 39 218

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Employment and Social Development Canada 15 34 33 6 7 6 4550
2017 Service Canada 16 34 33 6 6 6 3038
2017 Western Canada and Territories 18 32 31 8 6 6 706
2017 Citizen Services - Western Canada and Territories 18 25 32 6 14 6 144
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 25 28 28 4 12 3 68
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Employment and Social Development Canada 17 83 15827
2017 Service Canada 17 83 11173
2017 Western Canada and Territories 18 82 2455
2017 Citizen Services - Western Canada and Territories 21 79 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 23 77 218

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Employment and Social Development Canada 51 2634
2017 Service Canada 53 1860
2017 Western Canada and Territories 54 448
2017 Citizen Services - Western Canada and Territories 51 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 56 50

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Employment and Social Development Canada 61 2634
2017 Service Canada 58 1860
2017 Western Canada and Territories 56 448
2017 Citizen Services - Western Canada and Territories 50 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 50 50

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Employment and Social Development Canada 6 2634
2017 Service Canada 5 1860
2017 Western Canada and Territories 6 448
2017 Citizen Services - Western Canada and Territories 5 103

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Citizen Services - Western Canada and Territories 0 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 50

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Employment and Social Development Canada 3 2634
2017 Service Canada 3 1860
2017 Western Canada and Territories 2 448

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Employment and Social Development Canada 15 2634
2017 Service Canada 19 1860
2017 Western Canada and Territories 26 448
2017 Citizen Services - Western Canada and Territories 50 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 40 50

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Employment and Social Development Canada 3 2634
2017 Service Canada 3 1860
2017 Western Canada and Territories 4 448
2017 Citizen Services - Western Canada and Territories 5 103

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Employment and Social Development Canada 42 2634
2017 Service Canada 43 1860
2017 Western Canada and Territories 49 448
2017 Citizen Services - Western Canada and Territories 59 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 56 50

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Employment and Social Development Canada 40 2634
2017 Service Canada 39 1860
2017 Western Canada and Territories 38 448
2017 Citizen Services - Western Canada and Territories 42 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 50 50

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Employment and Social Development Canada 43 2634
2017 Service Canada 42 1860
2017 Western Canada and Territories 42 448
2017 Citizen Services - Western Canada and Territories 41 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 48 50

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Employment and Social Development Canada 41 2634
2017 Service Canada 41 1860
2017 Western Canada and Territories 42 448
2017 Citizen Services - Western Canada and Territories 45 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 52 50

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Employment and Social Development Canada 25 2634
2017 Service Canada 24 1860
2017 Western Canada and Territories 27 448
2017 Citizen Services - Western Canada and Territories 21 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 50

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Employment and Social Development Canada 57 2634
2017 Service Canada 57 1860
2017 Western Canada and Territories 60 448
2017 Citizen Services - Western Canada and Territories 67 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 66 50

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Employment and Social Development Canada 36 2634
2017 Service Canada 37 1860
2017 Western Canada and Territories 39 448
2017 Citizen Services - Western Canada and Territories 31 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 50

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Employment and Social Development Canada 1 2634
2017 Service Canada 1 1860

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Employment and Social Development Canada 8 2634
2017 Service Canada 9 1860
2017 Western Canada and Territories 8 448
2017 Citizen Services - Western Canada and Territories 8 103

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Employment and Social Development Canada 12 2634
2017 Service Canada 13 1860
2017 Western Canada and Territories 15 448
2017 Citizen Services - Western Canada and Territories 14 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 16 50

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Employment and Social Development Canada 48 2634
2017 Service Canada 47 1860
2017 Western Canada and Territories 46 448
2017 Citizen Services - Western Canada and Territories 50 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 54 50

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Employment and Social Development Canada 26 2634
2017 Service Canada 26 1860
2017 Western Canada and Territories 33 448
2017 Citizen Services - Western Canada and Territories 50 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 40 50

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Employment and Social Development Canada 15 2634
2017 Service Canada 15 1860
2017 Western Canada and Territories 18 448
2017 Citizen Services - Western Canada and Territories 12 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 50

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Employment and Social Development Canada 53 2632
2017 Service Canada 54 1858
2017 Western Canada and Territories 52 448
2017 Citizen Services - Western Canada and Territories 57 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 62 50

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Employment and Social Development Canada 27 2632
2017 Service Canada 27 1858
2017 Western Canada and Territories 28 448
2017 Citizen Services - Western Canada and Territories 31 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 46 50

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Employment and Social Development Canada 5 2632
2017 Service Canada 5 1858
2017 Western Canada and Territories 3 448
2017 Citizen Services - Western Canada and Territories 6 103

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Employment and Social Development Canada 21 2632
2017 Service Canada 24 1858
2017 Western Canada and Territories 19 448
2017 Citizen Services - Western Canada and Territories 17 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 50

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Employment and Social Development Canada 9 2632
2017 Service Canada 9 1858
2017 Western Canada and Territories 8 448
2017 Citizen Services - Western Canada and Territories 10 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 14 50

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Employment and Social Development Canada 6 2632
2017 Service Canada 7 1858
2017 Western Canada and Territories 4 448

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Employment and Social Development Canada 13 2632
2017 Service Canada 14 1858
2017 Western Canada and Territories 15 448
2017 Citizen Services - Western Canada and Territories 16 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 50

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Employment and Social Development Canada 12 2632
2017 Service Canada 11 1858
2017 Western Canada and Territories 12 448
2017 Citizen Services - Western Canada and Territories 13 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 50

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Employment and Social Development Canada 25 2632
2017 Service Canada 25 1858
2017 Western Canada and Territories 29 448
2017 Citizen Services - Western Canada and Territories 27 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 22 50

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Employment and Social Development Canada 12 2462
2017 Service Canada 11 1724
2017 Western Canada and Territories 9 428
2017 Citizen Services - Western Canada and Territories 12 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 10 48

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Employment and Social Development Canada 18 2462
2017 Service Canada 17 1724
2017 Western Canada and Territories 17 428
2017 Citizen Services - Western Canada and Territories 12 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 13 48

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 11 2462
2017 Service Canada 11 1724
2017 Western Canada and Territories 12 428
2017 Citizen Services - Western Canada and Territories 8 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 13 48

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Employment and Social Development Canada 7 2462
2017 Service Canada 7 1724
2017 Western Canada and Territories 9 428
2017 Citizen Services - Western Canada and Territories 9 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 17 48

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 10 2462
2017 Service Canada 11 1724
2017 Western Canada and Territories 11 428
2017 Citizen Services - Western Canada and Territories 11 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 13 48

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Employment and Social Development Canada 11 2462
2017 Service Canada 10 1724
2017 Western Canada and Territories 9 428
2017 Citizen Services - Western Canada and Territories 11 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 13 48

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Employment and Social Development Canada 13 2462
2017 Service Canada 10 1724
2017 Western Canada and Territories 9 428
2017 Citizen Services - Western Canada and Territories 8 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 10 48

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 11 2462
2017 Service Canada 11 1724
2017 Western Canada and Territories 10 428
2017 Citizen Services - Western Canada and Territories 7 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 10 48

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Employment and Social Development Canada 14 2462
2017 Service Canada 14 1724
2017 Western Canada and Territories 16 428
2017 Citizen Services - Western Canada and Territories 11 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 15 48

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Employment and Social Development Canada 25 2462
2017 Service Canada 25 1724
2017 Western Canada and Territories 26 428
2017 Citizen Services - Western Canada and Territories 23 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 27 48

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 9 2462
2017 Service Canada 9 1724
2017 Western Canada and Territories 10 428
2017 Citizen Services - Western Canada and Territories 12 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 19 48

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Employment and Social Development Canada 43 2462
2017 Service Canada 43 1724
2017 Western Canada and Territories 47 428
2017 Citizen Services - Western Canada and Territories 46 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 50 48

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Employment and Social Development Canada 2 2462
2017 Service Canada 2 1724
2017 Western Canada and Territories 1 428
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 48

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Employment and Social Development Canada 47 2462
2017 Service Canada 48 1724
2017 Western Canada and Territories 55 428
2017 Citizen Services - Western Canada and Territories 59 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 75 48

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Employment and Social Development Canada 1 2462
2017 Service Canada 2 1724
2017 Western Canada and Territories 3 428
2017 Citizen Services - Western Canada and Territories 5 99

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Employment and Social Development Canada 15 2462
2017 Service Canada 15 1724
2017 Western Canada and Territories 15 428
2017 Citizen Services - Western Canada and Territories 14 99
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 15 48

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Employment and Social Development Canada 92 8 2635
2017 Service Canada 93 7 1862
2017 Western Canada and Territories 92 8 448
2017 Citizen Services - Western Canada and Territories 92 8 103
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 90 10 50

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Employment and Social Development Canada 16 16 18 6 6 28 10 51 20 15845
2017 Service Canada 16 16 18 6 7 27 9 50 21 11187
2017 Western Canada and Territories 14 15 20 7 7 29 7 47 22 2456
2017 Citizen Services - Western Canada and Territories 14 18 17 8 8 26 9 49 24 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 15 20 14 8 9 25 9 53 26 217

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Employment and Social Development Canada 29 30 17 6 5 12 2 68 12 15812
2017 Service Canada 30 30 17 6 5 11 1 68 13 11162
2017 Western Canada and Territories 31 28 16 7 6 11 1 67 14 2453
2017 Citizen Services - Western Canada and Territories 29 28 17 8 6 11 2 65 15 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 27 15 6 6 10 3 68 15 217
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Employment and Social Development Canada 25 49 11 8 3 2 4 78 11 15841
2017 Service Canada 24 49 11 9 3 2 2 77 12 11187
2017 Western Canada and Territories 26 49 10 8 3 2 2 78 12 2457
2017 Citizen Services - Western Canada and Territories 25 47 9 9 4 3 4 77 14 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 25 50 7 9 3 2 4 80 13 218

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Employment and Social Development Canada 13 24 20 8 5 23 7 53 18 15816
2017 Service Canada 14 26 20 9 6 21 5 53 19 11172
2017 Western Canada and Territories 13 24 21 9 6 22 4 50 21 2458
2017 Citizen Services - Western Canada and Territories 12 23 24 8 8 19 6 47 21 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 14 22 20 12 9 20 3 47 26 218

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Employment and Social Development Canada 41 32 10 3 2 9 4 83 5 15845
2017 Service Canada 41 33 11 3 2 9 2 83 5 11187
2017 Western Canada and Territories 41 31 12 3 2 10 1 81 6 2457
2017 Citizen Services - Western Canada and Territories 36 33 14 3 3 7 3 78 6 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 37 35 15 1 2 7 3 80 3 218

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Employment and Social Development Canada 33 31 13 4 2 13 4 77 7 15824
2017 Service Canada 33 32 13 4 3 13 2 76 8 11177
2017 Western Canada and Territories 33 29 14 4 3 16 1 75 9 2454
2017 Citizen Services - Western Canada and Territories 29 32 16 5 3 12 3 72 10 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 32 34 14 5 3 10 3 75 9 218
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Employment and Social Development Canada 8 92 15816
2017 Service Canada 8 92 11168
2017 Western Canada and Territories 8 92 2450
2017 Citizen Services - Western Canada and Territories 10 90 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 8 92 218

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Employment and Social Development Canada 35 1237
2017 Service Canada 35 873
2017 Western Canada and Territories 38 206
2017 Citizen Services - Western Canada and Territories 32 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 33 18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Employment and Social Development Canada 75 1237
2017 Service Canada 74 873
2017 Western Canada and Territories 68 206
2017 Citizen Services - Western Canada and Territories 50 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Employment and Social Development Canada 3 1237
2017 Service Canada 3 873
2017 Western Canada and Territories 3 206

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Western Canada and Territories 0 206
2017 Citizen Services - Western Canada and Territories 0 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Employment and Social Development Canada 6 1237
2017 Service Canada 5 873
2017 Western Canada and Territories 5 206
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Employment and Social Development Canada 14 1237
2017 Service Canada 18 873
2017 Western Canada and Territories 27 206
2017 Citizen Services - Western Canada and Territories 53 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 18

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Employment and Social Development Canada 8 1237
2017 Service Canada 7 873
2017 Western Canada and Territories 7 206

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Employment and Social Development Canada 26 1229
2017 Service Canada 27 865
2017 Western Canada and Territories 26 205
2017 Citizen Services - Western Canada and Territories 37 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Employment and Social Development Canada 23 1229
2017 Service Canada 22 865
2017 Western Canada and Territories 20 205
2017 Citizen Services - Western Canada and Territories 30 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 33 18

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Employment and Social Development Canada 16 1229
2017 Service Canada 15 865
2017 Western Canada and Territories 13 205
2017 Citizen Services - Western Canada and Territories 18 46

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Employment and Social Development Canada 8 1229
2017 Service Canada 9 865
2017 Western Canada and Territories 8 205

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Employment and Social Development Canada 27 1229
2017 Service Canada 25 865
2017 Western Canada and Territories 31 205
2017 Citizen Services - Western Canada and Territories 30 46

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Employment and Social Development Canada 21 1229
2017 Service Canada 20 865
2017 Western Canada and Territories 20 205
2017 Citizen Services - Western Canada and Territories 27 46

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Employment and Social Development Canada 4 1229
2017 Service Canada 4 865
2017 Western Canada and Territories 5 205

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Employment and Social Development Canada 1 1229
2017 Service Canada 1 865
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Employment and Social Development Canada 7 1229
2017 Service Canada 7 865
2017 Western Canada and Territories 6 205
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Employment and Social Development Canada 17 1229
2017 Service Canada 16 865
2017 Western Canada and Territories 15 205
2017 Citizen Services - Western Canada and Territories 13 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Employment and Social Development Canada 1 1229
2017 Service Canada 1 865
2017 Citizen Services - Western Canada and Territories 0 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Employment and Social Development Canada 19 1229
2017 Service Canada 21 865
2017 Western Canada and Territories 25 205
2017 Citizen Services - Western Canada and Territories 17 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Western Canada and Territories 0 205
2017 Citizen Services - Western Canada and Territories 0 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Employment and Social Development Canada 21 1229
2017 Service Canada 20 865
2017 Western Canada and Territories 11 205
2017 Citizen Services - Western Canada and Territories 11 46

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Employment and Social Development Canada 34 1236
2017 Service Canada 34 871
2017 Western Canada and Territories 34 205
2017 Citizen Services - Western Canada and Territories 28 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 18

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Employment and Social Development Canada 15 1236
2017 Service Canada 15 871
2017 Western Canada and Territories 21 205
2017 Citizen Services - Western Canada and Territories 15 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 18

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Employment and Social Development Canada 4 1236
2017 Service Canada 4 871
2017 Western Canada and Territories 2 205
2017 Citizen Services - Western Canada and Territories 0 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 0 18

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Employment and Social Development Canada 20 1236
2017 Service Canada 22 871
2017 Western Canada and Territories 20 205
2017 Citizen Services - Western Canada and Territories 21 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 18

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Employment and Social Development Canada 5 1236
2017 Service Canada 5 871
2017 Western Canada and Territories 4 205

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Employment and Social Development Canada 6 1236
2017 Service Canada 7 871
2017 Western Canada and Territories 4 205

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Employment and Social Development Canada 11 1236
2017 Service Canada 11 871
2017 Western Canada and Territories 15 205
2017 Citizen Services - Western Canada and Territories 22 46

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Employment and Social Development Canada 9 1236
2017 Service Canada 8 871
2017 Western Canada and Territories 7 205

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Employment and Social Development Canada 45 1236
2017 Service Canada 44 871
2017 Western Canada and Territories 43 205
2017 Citizen Services - Western Canada and Territories 40 46

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Employment and Social Development Canada 6 1167
2017 Service Canada 6 814
2017 Western Canada and Territories 8 197
2017 Citizen Services - Western Canada and Territories 11 45

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Employment and Social Development Canada 13 1167
2017 Service Canada 13 814
2017 Western Canada and Territories 13 197

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Employment and Social Development Canada 5 1167
2017 Service Canada 5 814
2017 Western Canada and Territories 6 197

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Employment and Social Development Canada 3 1167
2017 Service Canada 4 814
2017 Western Canada and Territories 4 197

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Employment and Social Development Canada 4 1167
2017 Service Canada 4 814
2017 Western Canada and Territories 4 197

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Employment and Social Development Canada 5 1167
2017 Service Canada 6 814
2017 Western Canada and Territories 6 197
2017 Citizen Services - Western Canada and Territories 11 45

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Employment and Social Development Canada 10 1167
2017 Service Canada 8 814
2017 Western Canada and Territories 6 197

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Employment and Social Development Canada 12 1167
2017 Service Canada 12 814
2017 Western Canada and Territories 11 197

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Employment and Social Development Canada 11 1167
2017 Service Canada 13 814
2017 Western Canada and Territories 11 197

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Employment and Social Development Canada 22 1167
2017 Service Canada 22 814
2017 Western Canada and Territories 27 197
2017 Citizen Services - Western Canada and Territories 18 45

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Employment and Social Development Canada 10 1167
2017 Service Canada 10 814
2017 Western Canada and Territories 10 197

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Employment and Social Development Canada 41 1167
2017 Service Canada 40 814
2017 Western Canada and Territories 41 197
2017 Citizen Services - Western Canada and Territories 33 45
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 35 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Employment and Social Development Canada 2 1167
2017 Service Canada 2 814

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Employment and Social Development Canada 58 1167
2017 Service Canada 57 814
2017 Western Canada and Territories 61 197
2017 Citizen Services - Western Canada and Territories 55 45
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 65 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Employment and Social Development Canada 1 1167
2017 Service Canada 1 814

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Employment and Social Development Canada 16 1167
2017 Service Canada 16 814
2017 Western Canada and Territories 16 197
2017 Citizen Services - Western Canada and Territories 20 45

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Employment and Social Development Canada 90 10 1236
2017 Service Canada 92 8 871
2017 Western Canada and Territories 93 7 204
2017 Citizen Services - Western Canada and Territories 91 9 46
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 89 11 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Employment and Social Development Canada 17 16 19 3 3 32 9 57 10 15836
2017 Service Canada 18 17 19 3 3 31 9 57 11 11182
2017 Western Canada and Territories 17 15 21 3 3 34 7 54 11 2453
2017 Citizen Services - Western Canada and Territories 19 16 24 2 3 29 8 54 8 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 19 19 20 2 4 30 6 59 9 216

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Employment and Social Development Canada 33 30 16 3 3 13 2 74 7 15819
2017 Service Canada 33 30 16 4 3 13 2 74 8 11170
2017 Western Canada and Territories 35 29 15 4 3 12 2 74 8 2454
2017 Citizen Services - Western Canada and Territories 33 27 18 3 4 12 3 71 8 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 36 29 15 2 4 11 1 76 7 218
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Employment and Social Development Canada 18 22 19 16 22 0 2 41 40 15818
2017 Service Canada 16 21 19 17 24 0 2 39 42 11177
2017 Western Canada and Territories 16 23 19 16 25 0 1 39 41 2451
2017 Citizen Services - Western Canada and Territories 19 22 19 17 23 0 1 41 40 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 24 21 21 14 20 0 1 45 34 218

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Employment and Social Development Canada 18 25 27 16 12 0 2 44 28 15819
2017 Service Canada 18 24 27 16 13 0 2 43 30 11178
2017 Western Canada and Territories 14 23 26 18 16 0 2 38 35 2452
2017 Citizen Services - Western Canada and Territories 19 22 25 17 15 0 2 42 33 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 24 25 14 15 0 2 45 29 218

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Employment and Social Development Canada 24 26 22 13 10 1 5 53 24 15788
2017 Service Canada 25 25 21 12 10 1 6 54 24 11156
2017 Western Canada and Territories 23 25 20 13 12 1 6 52 27 2449
2017 Citizen Services - Western Canada and Territories 30 25 16 11 6 1 11 63 19 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 30 26 15 8 4 1 16 68 14 218

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Employment and Social Development Canada 22 23 22 15 13 1 3 47 30 15822
2017 Service Canada 22 23 21 15 14 2 3 47 30 11172
2017 Western Canada and Territories 19 22 21 16 17 2 3 43 35 2452
2017 Citizen Services - Western Canada and Territories 12 18 22 19 28 1 1 30 48 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 10 19 20 19 30 0 1 30 50 218

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Employment and Social Development Canada 48 21 11 4 3 1 12 79 8 15802
2017 Service Canada 50 20 10 4 3 1 13 81 7 11164
2017 Western Canada and Territories 51 20 10 3 4 1 12 81 8 2452
2017 Citizen Services - Western Canada and Territories 44 23 11 5 5 1 10 77 11 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 48 21 9 4 4 2 13 81 9 218

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Employment and Social Development Canada 28 29 22 12 8 0 1 58 20 15788
2017 Service Canada 28 29 22 12 8 0 1 57 20 11155
2017 Western Canada and Territories 24 29 23 14 9 0 1 53 23 2453
2017 Citizen Services - Western Canada and Territories 19 28 24 15 13 0 1 48 28 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 28 27 12 13 0 0 48 25 217

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Employment and Social Development Canada 27 31 21 11 6 1 2 60 18 15785
2017 Service Canada 27 30 22 11 7 1 3 59 19 11150
2017 Western Canada and Territories 24 29 22 13 8 1 2 55 21 2451
2017 Citizen Services - Western Canada and Territories 26 28 22 11 9 2 2 56 21 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 29 25 23 11 8 2 1 56 20 216

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Employment and Social Development Canada 24 30 23 12 7 1 3 56 21 15773
2017 Service Canada 25 29 22 12 8 1 3 56 21 11144
2017 Western Canada and Territories 23 29 22 13 10 1 2 53 24 2452
2017 Citizen Services - Western Canada and Territories 23 32 20 13 8 1 2 57 22 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 21 36 21 11 6 2 3 60 18 217

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Employment and Social Development Canada 30 30 19 11 6 1 3 62 18 15780
2017 Service Canada 32 30 18 10 6 1 3 64 17 11144
2017 Western Canada and Territories 32 30 18 9 7 1 3 65 17 2453
2017 Citizen Services - Western Canada and Territories 35 30 17 8 6 2 2 68 14 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 34 35 13 8 5 1 3 73 14 217

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Employment and Social Development Canada 24 30 23 13 9 1 2 55 22 15755
2017 Service Canada 23 29 23 13 10 1 2 53 24 11134
2017 Western Canada and Territories 19 28 24 15 12 1 1 48 28 2443
2017 Citizen Services - Western Canada and Territories 17 31 25 13 11 2 1 50 25 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 15 34 25 15 9 1 1 51 24 217

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Employment and Social Development Canada 48 24 14 6 5 0 2 74 11 15807
2017 Service Canada 47 25 15 6 5 0 2 73 12 11166
2017 Western Canada and Territories 43 26 17 7 5 0 2 71 12 2453
2017 Citizen Services - Western Canada and Territories 42 32 14 6 4 1 1 76 10 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 38 11 4 2 0 1 83 6 217

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Employment and Social Development Canada 69 13 6 4 3 1 5 87 7 15816
2017 Service Canada 68 13 6 4 4 1 5 86 8 11173
2017 Western Canada and Territories 70 13 6 3 3 1 4 87 7 2457
2017 Citizen Services - Western Canada and Territories 67 14 8 4 3 2 1 84 8 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 69 11 8 5 3 2 2 83 8 218

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Employment and Social Development Canada 57 25 9 4 3 0 3 85 6 15805
2017 Service Canada 56 26 9 4 3 0 3 85 6 11162
2017 Western Canada and Territories 54 28 8 4 3 0 2 85 7 2453
2017 Citizen Services - Western Canada and Territories 45 33 11 6 4 0 2 80 9 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 39 36 11 6 6 0 2 77 12 217

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Employment and Social Development Canada 61 18 8 5 4 1 3 82 9 15804
2017 Service Canada 61 18 8 5 4 1 3 83 9 11162
2017 Western Canada and Territories 61 19 8 5 3 1 2 83 9 2453
2017 Citizen Services - Western Canada and Territories 55 26 9 4 5 1 2 82 9 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 54 27 9 3 4 0 2 83 8 217

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Employment and Social Development Canada 53 10 4 2 1 0 30 90 4 15794
2017 Service Canada 53 9 4 2 1 0 31 90 4 11158
2017 Western Canada and Territories 49 9 4 2 1 1 33 88 5 2450
2017 Citizen Services - Western Canada and Territories 41 12 6 3 2 1 35 83 7 479
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 34 13 8 3 1 0 39 79 7 216

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Employment and Social Development Canada 61 17 8 3 2 1 8 86 6 15727
2017 Service Canada 57 19 9 4 2 1 8 83 7 11115
2017 Western Canada and Territories 51 22 11 5 3 1 7 79 9 2445
2017 Citizen Services - Western Canada and Territories 34 30 17 10 5 1 5 67 16 477
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 34 31 16 9 4 0 6 69 14 216

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Employment and Social Development Canada 55 17 9 6 7 1 5 77 14 15823
2017 Service Canada 52 17 10 7 8 1 5 73 16 11180
2017 Western Canada and Territories 49 19 9 8 9 1 5 72 18 2457
2017 Citizen Services - Western Canada and Territories 46 20 11 10 9 1 4 69 20 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 50 19 10 8 7 1 5 73 17 217

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Employment and Social Development Canada 45 30 14 5 3 0 3 78 8 15794
2017 Service Canada 43 31 14 5 3 0 3 77 8 11154
2017 Western Canada and Territories 40 34 14 5 3 1 3 77 8 2451
2017 Citizen Services - Western Canada and Territories 43 35 13 2 3 1 3 81 6 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 44 35 13 2 2 0 4 83 4 217

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Employment and Social Development Canada 12 30 38 14 6 0 0 42 20 15841
2017 Service Canada 11 29 38 14 7 0 0 41 21 11182
2017 Western Canada and Territories 10 28 38 16 9 0 0 38 25 2455
2017 Citizen Services - Western Canada and Territories 11 28 36 15 9 0 0 40 24 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 11 27 41 12 9 0 1 38 21 218

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Employment and Social Development Canada 10 21 39 20 9 0 0 29 32 15799
2017 Service Canada 11 22 39 18 9 0 0 27 34 11155
2017 Western Canada and Territories 16 24 38 16 6 0 0 22 40 2448
2017 Citizen Services - Western Canada and Territories 17 29 33 14 6 0 0 21 46 481
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 17 28 37 12 6 0 0 18 45 218

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Employment and Social Development Canada 28 41 14 8 5 3 0 71 14 15833
2017 Service Canada 26 41 15 9 6 3 0 69 16 11182
2017 Western Canada and Territories 32 42 10 8 6 2 0 76 14 2457
2017 Citizen Services - Western Canada and Territories 27 38 15 10 8 2 0 66 19 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 31 39 15 7 6 1 0 72 13 218

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Employment and Social Development Canada 18 39 17 14 9 2 0 58 24 15832
2017 Service Canada 17 38 18 16 10 2 0 56 26 11183
2017 Western Canada and Territories 17 37 15 17 12 2 0 55 29 2453
2017 Citizen Services - Western Canada and Territories 18 34 16 18 12 3 0 53 31 482
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 20 35 15 19 9 3 0 56 29 218
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Employment and Social Development Canada 22 78 15826
2017 Service Canada 23 77 11178
2017 Western Canada and Territories 26 74 2453
2017 Citizen Services - Western Canada and Territories 24 76 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 25 75 218

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Employment and Social Development Canada 81 19 3494
2017 Service Canada 81 19 2586
2017 Western Canada and Territories 81 19 639
2017 Citizen Services - Western Canada and Territories 80 20 115
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 78 22 54

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Employment and Social Development Canada 45 35 6 9 4 1 0 81 13 2811
2017 Service Canada 43 37 6 9 4 1 0 80 14 2082
2017 Western Canada and Territories 41 37 6 9 5 2 0 79 14 516
2017 Citizen Services - Western Canada and Territories 32 44 11 8 3 2 0 78 11 92
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 38 45 10 7 0 0 0 83 7 42
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Employment and Social Development Canada 28 22 19 12 14 2 1 30 70 15848
2017 Service Canada 26 22 19 13 16 2 1 27 73 11188
2017 Western Canada and Territories 25 23 19 13 16 2 0 26 74 2456
2017 Citizen Services - Western Canada and Territories 31 22 15 11 16 4 0 32 68 480
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 36 24 12 10 16 3 0 37 63 217

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Employment and Social Development Canada 20 10717
2017 Service Canada 21 7895
2017 Western Canada and Territories 20 1764
2017 Citizen Services - Western Canada and Territories 26 309
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 27 131

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Employment and Social Development Canada 31 10717
2017 Service Canada 29 7895
2017 Western Canada and Territories 24 1764
2017 Citizen Services - Western Canada and Territories 29 309
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 28 131

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Employment and Social Development Canada 24 10717
2017 Service Canada 26 7895
2017 Western Canada and Territories 24 1764
2017 Citizen Services - Western Canada and Territories 24 309
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 27 131

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Employment and Social Development Canada 45 10717
2017 Service Canada 47 7895
2017 Western Canada and Territories 51 1764
2017 Citizen Services - Western Canada and Territories 51 309
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 43 131

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Employment and Social Development Canada 7 10717
2017 Service Canada 7 7895
2017 Western Canada and Territories 5 1764
2017 Citizen Services - Western Canada and Territories 5 309
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 2 131

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Employment and Social Development Canada 41 10717
2017 Service Canada 39 7895
2017 Western Canada and Territories 42 1764
2017 Citizen Services - Western Canada and Territories 41 309
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 41 131

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Employment and Social Development Canada 6 49 19 9 4 13 10508
2017 Service Canada 5 49 19 10 4 13 7748
2017 Western Canada and Territories 4 47 19 11 4 15 1729
2017 Citizen Services - Western Canada and Territories 5 46 17 10 5 17 300
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 9 46 19 9 5 13 127

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Employment and Social Development Canada 10 21 15 17 27 2 9 35 49 10768
2017 Service Canada 10 20 14 17 28 2 9 34 50 7923
2017 Western Canada and Territories 10 21 11 18 31 2 7 34 54 1768
2017 Citizen Services - Western Canada and Territories 9 24 15 15 30 1 6 35 49 310
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 10 24 12 17 29 1 7 37 50 132

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Employment and Social Development Canada 3 8 11 17 52 2 7 12 76 10769
2017 Service Canada 3 8 11 17 53 2 7 12 76 7922
2017 Western Canada and Territories 2 7 10 16 56 2 6 10 78 1767
2017 Citizen Services - Western Canada and Territories 2 9 12 15 54 1 7 12 75 310
2017 Citizen Services - Service Canada Centres - Western Canada and Territories 5 8 12 15 52 1 8 14 73 132
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