2017 Public Service Employee Survey Results for Citizens Services - In-person Offices - Passport - Quebec

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Employment and Social Development Canada 38 46 4 9 3 0 0 84 12 15853
2017 Service Canada 38 46 4 9 3 0 0 84 12 11192
2017 Quebec 38 49 5 5 2 0 0 88 7 1789
2017 Citizen Services - Quebec 37 47 5 9 2 0 0 84 11 542
2017 Citizens Services - In-person Offices - Passport - Quebec 30 47 4 14 5 0 0 77 18 71

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Employment and Social Development Canada 73 20 3 2 1 0 1 94 3 15821
2017 Service Canada 76 18 2 2 1 0 1 95 3 11174
2017 Quebec 67 27 2 2 1 0 0 94 3 1789
2017 Citizen Services - Quebec 67 27 2 2 1 0 0 94 3 541
2017 Citizens Services - In-person Offices - Passport - Quebec 64 30 0 1 4 0 0 95 5 71

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Employment and Social Development Canada 69 18 5 5 3 0 1 88 8 15837
2017 Service Canada 74 16 4 3 2 0 2 91 5 11185
2017 Quebec 62 26 5 5 2 0 1 88 7 1788
2017 Citizen Services - Quebec 63 25 5 5 1 0 1 89 6 541
2017 Citizens Services - In-person Offices - Passport - Quebec 54 31 7 7 1 0 0 85 8 71

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Employment and Social Development Canada 38 35 7 12 7 0 0 73 19 15845
2017 Service Canada 37 35 7 13 8 0 0 73 20 11186
2017 Quebec 34 38 10 12 6 0 0 73 18 1789
2017 Citizen Services - Quebec 27 36 11 15 10 0 0 64 25 541
2017 Citizens Services - In-person Offices - Passport - Quebec 22 30 15 18 15 0 0 51 33 71

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Employment and Social Development Canada 27 42 11 13 6 0 0 70 19 15838
2017 Service Canada 26 42 10 15 6 0 0 69 21 11178
2017 Quebec 23 48 13 12 3 0 0 71 16 1788
2017 Citizen Services - Quebec 24 45 13 13 5 0 0 69 18 542
2017 Citizens Services - In-person Offices - Passport - Quebec 18 37 14 27 4 0 0 55 31 71

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Employment and Social Development Canada 35 39 14 8 5 0 0 74 13 15833
2017 Service Canada 33 38 15 8 5 0 0 72 14 11180
2017 Quebec 27 43 17 8 5 0 0 70 13 1785
2017 Citizen Services - Quebec 27 40 18 8 7 0 0 67 15 540
2017 Citizens Services - In-person Offices - Passport - Quebec 23 36 26 10 6 0 0 58 15 71

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Employment and Social Development Canada 42 38 9 7 4 0 0 80 11 15827
2017 Service Canada 41 38 10 7 4 0 0 79 11 11176
2017 Quebec 33 41 12 9 5 0 0 74 14 1785
2017 Citizen Services - Quebec 32 36 12 11 8 0 0 69 19 539
2017 Citizens Services - In-person Offices - Passport - Quebec 32 23 24 13 7 0 0 56 20 71

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Employment and Social Development Canada 44 37 8 7 3 0 0 81 10 15807
2017 Service Canada 42 38 8 8 3 0 0 80 12 11158
2017 Quebec 41 41 9 6 2 0 0 83 8 1783
2017 Citizen Services - Quebec 38 37 12 10 3 0 0 75 13 539
2017 Citizens Services - In-person Offices - Passport - Quebec 28 32 18 12 10 0 0 60 22 71

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Employment and Social Development Canada 41 34 11 8 6 0 1 75 15 15829
2017 Service Canada 39 34 11 9 7 0 1 73 16 11180
2017 Quebec 34 40 14 6 4 0 2 75 11 1788
2017 Citizen Services - Quebec 31 40 14 7 5 1 2 72 13 541
2017 Citizens Services - In-person Offices - Passport - Quebec 29 41 12 13 5 0 0 69 18 71

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Employment and Social Development Canada 38 23 10 9 9 2 10 68 20 15825
2017 Service Canada 39 23 10 8 10 2 8 69 20 11171
2017 Quebec 47 27 7 6 4 1 8 81 11 1784
2017 Citizen Services - Quebec 49 25 8 7 6 2 4 78 13 539
2017 Citizens Services - In-person Offices - Passport - Quebec 56 17 9 6 7 2 3 76 14 71

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Employment and Social Development Canada 32 44 12 7 5 0 0 76 12 15844
2017 Service Canada 31 44 12 8 5 0 0 75 13 11184
2017 Quebec 26 47 15 8 4 0 0 74 11 1786
2017 Citizen Services - Quebec 26 46 15 7 5 0 0 72 13 541
2017 Citizens Services - In-person Offices - Passport - Quebec 15 50 23 10 1 0 0 66 11 71

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Employment and Social Development Canada 25 36 16 13 9 0 0 61 23 15839
2017 Service Canada 23 34 17 15 10 0 0 58 25 11181
2017 Quebec 18 37 22 15 7 0 0 56 22 1784
2017 Citizen Services - Quebec 19 34 22 15 9 1 0 54 24 539
2017 Citizens Services - In-person Offices - Passport - Quebec 8 33 20 17 21 0 0 41 38 71

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Employment and Social Development Canada 33 43 11 9 4 0 0 76 13 15835
2017 Service Canada 34 43 11 8 4 0 0 77 12 11183
2017 Quebec 28 50 13 7 2 0 0 78 9 1787
2017 Citizen Services - Quebec 28 45 15 8 3 0 0 74 12 541
2017 Citizens Services - In-person Offices - Passport - Quebec 17 46 19 15 3 0 0 63 17 71

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Employment and Social Development Canada 42 41 9 5 3 0 0 83 7 15819
2017 Service Canada 42 41 10 5 3 0 0 83 7 11168
2017 Quebec 33 48 13 4 1 0 0 82 6 1785
2017 Citizen Services - Quebec 36 44 12 4 2 0 0 81 7 540
2017 Citizens Services - In-person Offices - Passport - Quebec 28 44 14 7 6 1 0 73 13 71

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Employment and Social Development Canada 28 38 15 11 9 0 0 65 19 15830
2017 Service Canada 26 37 16 12 9 0 0 63 21 11180
2017 Quebec 20 42 19 12 7 0 0 62 19 1788
2017 Citizen Services - Quebec 21 41 18 11 9 0 0 62 19 541
2017 Citizens Services - In-person Offices - Passport - Quebec 8 38 23 18 13 0 0 47 31 71

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Employment and Social Development Canada 50 35 9 3 2 0 0 86 5 15812
2017 Service Canada 51 35 9 3 2 0 0 86 5 11162
2017 Quebec 41 42 12 3 2 0 0 83 5 1782
2017 Citizen Services - Quebec 43 40 12 3 3 0 0 82 6 541
2017 Citizens Services - In-person Offices - Passport - Quebec 43 39 11 4 2 0 0 83 6 71

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Employment and Social Development Canada 25 36 15 14 9 0 1 62 23 15782
2017 Service Canada 22 34 16 16 10 1 1 57 27 11138
2017 Quebec 17 32 23 18 9 1 1 49 27 1780
2017 Citizen Services - Quebec 16 32 22 18 11 1 1 49 29 540
2017 Citizens Services - In-person Offices - Passport - Quebec 11 24 25 26 12 0 2 35 39 71

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Employment and Social Development Canada 28 33 17 12 9 0 1 62 21 15792
2017 Service Canada 25 32 18 14 10 0 1 58 24 11147
2017 Quebec 18 35 23 14 8 1 1 54 23 1782
2017 Citizen Services - Quebec 20 36 21 14 9 1 0 56 23 539
2017 Citizens Services - In-person Offices - Passport - Quebec 12 29 28 17 14 0 0 41 31 71

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Employment and Social Development Canada 31 40 13 10 5 0 0 71 15 15796
2017 Service Canada 30 40 14 10 6 0 0 70 16 11151
2017 Quebec 23 43 19 9 5 0 0 67 14 1782
2017 Citizen Services - Quebec 24 41 19 9 6 0 0 66 15 540
2017 Citizens Services - In-person Offices - Passport - Quebec 19 42 19 11 8 0 0 61 20 71

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Employment and Social Development Canada 38 40 12 6 4 0 0 78 10 15785
2017 Service Canada 37 40 12 7 4 0 0 78 10 11145
2017 Quebec 31 45 14 6 3 0 0 76 10 1781
2017 Citizen Services - Quebec 33 42 16 5 4 0 0 75 9 538
2017 Citizens Services - In-person Offices - Passport - Quebec 25 43 21 12 0 0 0 68 12 70

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Employment and Social Development Canada 43 32 14 6 3 0 2 76 9 15848
2017 Service Canada 43 30 15 5 3 1 3 76 9 11185
2017 Quebec 44 35 14 4 2 0 1 80 6 1788
2017 Citizen Services - Quebec 57 32 8 1 1 1 1 90 2 542
2017 Citizens Services - In-person Offices - Passport - Quebec 61 29 7 0 0 1 1 93 0 71

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Employment and Social Development Canada 10 22 34 18 10 2 4 30 34 15788
2017 Service Canada 11 21 33 18 11 2 5 31 34 11149
2017 Quebec 8 23 32 19 12 2 3 33 33 1784
2017 Citizen Services - Quebec 5 20 37 19 12 2 4 33 27 539
2017 Citizens Services - In-person Offices - Passport - Quebec 7 27 30 21 8 0 7 31 36 71

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Employment and Social Development Canada 8 16 27 22 16 4 6 43 27 15734
2017 Service Canada 9 17 27 21 16 4 6 42 28 11110
2017 Quebec 10 21 28 18 13 5 5 35 34 1781
2017 Citizen Services - Quebec 12 21 29 17 12 5 4 32 36 539
2017 Citizens Services - In-person Offices - Passport - Quebec 27 31 22 9 5 1 4 15 62 71

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Employment and Social Development Canada 14 20 27 16 11 3 8 30 39 15748
2017 Service Canada 13 19 26 17 13 4 9 34 36 11112
2017 Quebec 13 25 27 13 8 4 9 25 44 1784
2017 Citizen Services - Quebec 12 23 26 16 9 5 10 29 41 540
2017 Citizens Services - In-person Offices - Passport - Quebec 20 30 23 14 5 2 7 21 54 71

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Employment and Social Development Canada 9 16 29 23 15 2 7 41 27 15701
2017 Service Canada 9 14 27 23 16 2 9 43 26 11083
2017 Quebec 8 17 30 22 12 3 8 38 28 1780
2017 Citizen Services - Quebec 4 11 27 29 15 3 11 51 18 536
2017 Citizens Services - In-person Offices - Passport - Quebec 10 10 28 30 15 0 8 48 22 71

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Employment and Social Development Canada 13 19 26 18 15 2 7 36 35 15759
2017 Service Canada 13 18 25 18 16 3 8 38 34 11127
2017 Quebec 9 20 26 19 15 3 8 37 33 1783
2017 Citizen Services - Quebec 10 24 26 19 14 2 6 35 37 539
2017 Citizens Services - In-person Offices - Passport - Quebec 13 31 26 18 11 0 1 29 44 70

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Employment and Social Development Canada 12 19 26 19 14 5 6 36 35 15763
2017 Service Canada 12 19 25 18 14 5 7 36 35 11130
2017 Quebec 18 29 24 12 8 4 4 22 52 1781
2017 Citizen Services - Quebec 17 28 26 13 8 4 4 23 50 538
2017 Citizens Services - In-person Offices - Passport - Quebec 15 34 28 13 5 3 2 19 52 71

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Employment and Social Development Canada 16 23 31 13 9 3 5 24 42 15773
2017 Service Canada 15 23 31 13 9 3 5 25 42 11135
2017 Quebec 16 26 33 11 6 4 4 18 46 1783
2017 Citizen Services - Quebec 12 21 32 15 9 4 6 26 38 539
2017 Citizens Services - In-person Offices - Passport - Quebec 17 23 32 18 6 1 3 25 41 70
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Employment and Social Development Canada 70 14 5 4 2 0 4 89 6 15830
2017 Service Canada 73 12 5 2 2 1 5 90 5 11175
2017 Quebec 67 19 4 3 2 0 4 90 5 1788
2017 Citizen Services - Quebec 66 19 6 2 2 1 5 90 4 541
2017 Citizens Services - In-person Offices - Passport - Quebec 77 14 4 0 1 1 1 94 1 70

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Employment and Social Development Canada 27 30 15 10 7 6 5 64 19 15833
2017 Service Canada 26 29 15 10 7 7 5 63 20 11178
2017 Quebec 22 35 15 9 5 7 7 66 16 1788
2017 Citizen Services - Quebec 18 33 17 13 7 6 6 58 23 542
2017 Citizens Services - In-person Offices - Passport - Quebec 16 37 24 14 4 0 5 56 19 71

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Employment and Social Development Canada 46 30 8 8 6 1 0 77 14 15828
2017 Service Canada 45 30 8 8 6 2 0 77 15 11175
2017 Quebec 44 38 9 4 2 2 0 84 7 1789
2017 Citizen Services - Quebec 38 37 12 7 4 2 1 77 11 542
2017 Citizens Services - In-person Offices - Passport - Quebec 31 48 10 8 2 2 0 80 10 71

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Employment and Social Development Canada 29 36 13 13 7 2 1 67 20 15819
2017 Service Canada 27 35 13 15 7 2 1 64 23 11167
2017 Quebec 25 43 16 10 4 2 0 70 14 1785
2017 Citizen Services - Quebec 23 39 16 12 7 2 1 64 20 542
2017 Citizens Services - In-person Offices - Passport - Quebec 15 33 18 22 11 1 0 49 33 71

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Employment and Social Development Canada 23 26 15 12 10 12 1 57 26 15834
2017 Service Canada 21 25 16 14 11 12 1 53 29 11179
2017 Quebec 19 31 18 13 9 9 1 56 24 1787
2017 Citizen Services - Quebec 19 25 17 14 13 9 1 50 31 540
2017 Citizens Services - In-person Offices - Passport - Quebec 12 18 22 21 20 7 0 32 44 71

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Employment and Social Development Canada 12 21 17 16 12 20 2 42 36 15835
2017 Service Canada 11 21 17 17 13 19 2 41 38 11181
2017 Quebec 9 22 19 18 10 21 2 41 35 1789
2017 Citizen Services - Quebec 9 19 19 22 14 15 2 34 44 542
2017 Citizens Services - In-person Offices - Passport - Quebec 1 14 24 27 24 10 0 17 57 71

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Employment and Social Development Canada 44 39 7 6 3 0 0 83 9 15817
2017 Service Canada 42 40 8 7 3 0 0 82 10 11168
2017 Quebec 41 46 8 3 2 0 0 88 5 1788
2017 Citizen Services - Quebec 35 45 12 4 4 0 0 80 8 542
2017 Citizens Services - In-person Offices - Passport - Quebec 26 52 10 8 4 0 0 77 13 71
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Employment and Social Development Canada 38 37 11 8 5 1 1 75 13 15836
2017 Service Canada 37 37 12 9 5 1 1 75 14 11182
2017 Quebec 28 44 14 9 4 1 1 73 13 1787
2017 Citizen Services - Quebec 26 41 16 10 6 1 1 68 16 542
2017 Citizens Services - In-person Offices - Passport - Quebec 11 41 23 11 12 2 0 53 24 71

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Employment and Social Development Canada 46 31 11 5 3 2 1 80 9 15838
2017 Service Canada 46 31 11 6 3 2 1 80 9 11185
2017 Quebec 40 39 12 5 2 3 0 81 7 1788
2017 Citizen Services - Quebec 36 37 14 8 3 2 1 75 11 542
2017 Citizens Services - In-person Offices - Passport - Quebec 31 39 18 10 2 1 0 71 11 71

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Employment and Social Development Canada 45 34 10 7 4 1 0 80 11 15823
2017 Service Canada 44 34 10 7 4 1 0 79 11 11169
2017 Quebec 37 44 12 5 2 1 0 81 7 1785
2017 Citizen Services - Quebec 32 43 13 8 3 0 1 76 11 542
2017 Citizens Services - In-person Offices - Passport - Quebec 16 42 22 14 4 1 0 60 18 71

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Employment and Social Development Canada 79 11 3 1 2 0 3 94 3 15825
2017 Service Canada 80 10 3 1 2 0 4 94 3 11172
2017 Quebec 78 15 2 1 1 0 2 96 2 1785
2017 Citizen Services - Quebec 79 18 1 0 1 0 1 97 1 542
2017 Citizens Services - In-person Offices - Passport - Quebec 76 23 0 0 1 0 0 99 1 71

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Employment and Social Development Canada 46 22 7 5 7 4 10 78 14 15819
2017 Service Canada 44 21 7 5 7 4 11 77 14 11170
2017 Quebec 41 28 7 4 4 3 13 82 10 1786
2017 Citizen Services - Quebec 29 24 10 6 8 3 20 69 18 541
2017 Citizens Services - In-person Offices - Passport - Quebec 29 37 9 5 7 2 10 76 13 71

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Employment and Social Development Canada 54 27 7 6 4 1 0 82 10 15824
2017 Service Canada 53 28 8 6 5 1 0 82 10 11173
2017 Quebec 49 35 8 5 2 1 0 85 7 1785
2017 Citizen Services - Quebec 42 37 10 7 3 1 0 80 9 540
2017 Citizens Services - In-person Offices - Passport - Quebec 34 48 9 3 5 0 0 82 8 71

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Employment and Social Development Canada 54 26 10 4 4 2 0 82 8 15827
2017 Service Canada 54 26 10 4 4 2 0 81 8 11178
2017 Quebec 47 33 11 5 2 2 0 82 7 1787
2017 Citizen Services - Quebec 41 35 14 5 3 2 0 78 8 540
2017 Citizens Services - In-person Offices - Passport - Quebec 34 37 13 8 4 5 0 74 13 71

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Employment and Social Development Canada 51 28 10 6 4 0 0 80 10 15806
2017 Service Canada 50 28 10 6 5 0 0 79 11 11159
2017 Quebec 43 36 11 6 2 1 0 80 9 1782
2017 Citizen Services - Quebec 39 37 14 6 4 0 0 76 10 538
2017 Citizens Services - In-person Offices - Passport - Quebec 31 38 20 6 5 0 0 69 11 70
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Employment and Social Development Canada 26 41 12 11 5 2 4 71 16 2444
2017 Service Canada 27 42 11 12 4 1 3 72 17 1386
2017 Quebec 22 47 16 10 3 1 1 71 13 225
2017 Citizen Services - Quebec 30 41 12 12 6 0 0 70 18 68

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Employment and Social Development Canada 31 31 15 8 5 10 0 69 15 15846
2017 Service Canada 31 29 15 8 6 11 1 68 16 11187
2017 Quebec 23 36 16 8 4 12 0 68 14 1787
2017 Citizen Services - Quebec 21 35 17 9 6 11 1 64 17 539
2017 Citizens Services - In-person Offices - Passport - Quebec 13 27 31 13 7 10 0 44 22 70

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Employment and Social Development Canada 28 32 18 11 8 4 0 63 19 15840
2017 Service Canada 28 31 18 11 8 4 0 62 20 11185
2017 Quebec 21 36 21 12 6 4 0 60 18 1789
2017 Citizen Services - Quebec 19 34 22 13 8 3 0 55 22 542
2017 Citizens Services - In-person Offices - Passport - Quebec 12 21 36 14 14 3 0 34 29 71

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Employment and Social Development Canada 20 30 19 13 8 9 0 55 24 15818
2017 Service Canada 20 28 19 14 9 10 0 53 25 11170
2017 Quebec 15 31 25 13 7 9 0 50 22 1783
2017 Citizen Services - Quebec 14 30 26 13 9 8 0 48 24 538
2017 Citizens Services - In-person Offices - Passport - Quebec 10 18 32 14 21 5 0 29 37 71

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Employment and Social Development Canada 23 27 17 13 12 8 0 55 27 15841
2017 Service Canada 23 26 17 13 13 8 0 53 28 11184
2017 Quebec 17 30 21 14 9 8 0 52 25 1789
2017 Citizen Services - Quebec 15 29 24 13 12 7 0 48 27 542
2017 Citizens Services - In-person Offices - Passport - Quebec 12 19 21 15 25 7 0 34 44 71

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Employment and Social Development Canada 21 33 17 14 10 5 0 57 25 15816
2017 Service Canada 21 32 17 15 10 5 0 56 26 11166
2017 Quebec 17 37 21 14 7 5 0 57 22 1786
2017 Citizen Services - Quebec 15 33 22 15 9 4 0 51 26 541
2017 Citizens Services - In-person Offices - Passport - Quebec 9 14 28 19 27 3 0 24 47 71
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Employment and Social Development Canada 28 44 16 8 3 2 0 72 11 15823
2017 Service Canada 28 43 16 8 4 2 0 72 12 11172
2017 Quebec 23 51 17 6 2 1 0 75 8 1788
2017 Citizen Services - Quebec 23 46 16 9 3 2 0 71 12 542
2017 Citizens Services - In-person Offices - Passport - Quebec 11 29 25 21 11 3 0 41 33 71

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Employment and Social Development Canada 39 42 10 4 2 3 0 84 6 15811
2017 Service Canada 39 43 10 4 2 2 0 84 6 11161
2017 Quebec 30 52 11 4 1 2 0 84 5 1782
2017 Citizen Services - Quebec 30 51 11 3 2 2 1 83 5 542
2017 Citizens Services - In-person Offices - Passport - Quebec 25 51 11 3 8 1 0 77 11 71

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Employment and Social Development Canada 37 38 11 7 4 3 1 77 11 15813
2017 Service Canada 37 38 10 7 4 3 1 78 11 11163
2017 Quebec 29 46 11 8 3 2 1 77 12 1787
2017 Citizen Services - Quebec 27 43 14 9 4 2 1 72 14 541
2017 Citizens Services - In-person Offices - Passport - Quebec 16 40 20 11 8 5 0 59 20 71

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Employment and Social Development Canada 24 35 18 11 5 5 1 64 17 15819
2017 Service Canada 24 36 18 10 5 5 1 65 17 11168
2017 Quebec 17 41 20 11 4 5 2 62 16 1786
2017 Citizen Services - Quebec 13 38 23 10 7 6 2 55 19 542
2017 Citizens Services - In-person Offices - Passport - Quebec 4 23 34 20 10 8 1 30 33 71

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Employment and Social Development Canada 19 24 17 14 13 11 3 49 31 15804
2017 Service Canada 19 25 17 14 13 10 3 50 31 11159
2017 Quebec 16 30 17 13 8 12 3 55 24 1787
2017 Citizen Services - Quebec 15 29 16 14 10 12 4 52 28 541
2017 Citizens Services - In-person Offices - Passport - Quebec 12 34 20 15 6 12 0 53 24 71

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Employment and Social Development Canada 62 19 7 3 2 2 6 87 6 15837
2017 Service Canada 64 16 6 2 2 2 7 89 5 11184
2017 Quebec 56 26 5 4 2 2 6 89 6 1788
2017 Citizen Services - Quebec 54 27 4 3 1 2 9 90 5 541
2017 Citizens Services - In-person Offices - Passport - Quebec 53 25 8 1 1 3 9 88 3 71

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Employment and Social Development Canada 70 17 5 2 1 2 3 92 3 15830
2017 Service Canada 72 15 4 2 2 2 3 92 4 11179
2017 Quebec 63 25 3 3 2 2 1 91 6 1790
2017 Citizen Services - Quebec 64 28 3 2 1 1 1 94 3 542
2017 Citizens Services - In-person Offices - Passport - Quebec 64 32 1 0 1 1 0 97 1 71

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Employment and Social Development Canada 24 34 16 13 9 4 0 60 23 15823
2017 Service Canada 23 33 16 14 10 4 0 58 25 11173
2017 Quebec 20 37 20 12 7 3 0 59 20 1781
2017 Citizen Services - Quebec 19 34 20 13 11 3 0 55 25 540
2017 Citizens Services - In-person Offices - Passport - Quebec 11 29 24 21 13 2 0 41 34 70

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Employment and Social Development Canada 21 28 15 15 16 3 2 52 33 15824
2017 Service Canada 21 27 14 16 17 3 2 51 34 11173
2017 Quebec 17 31 17 16 14 4 2 50 32 1788
2017 Citizen Services - Quebec 16 25 17 18 19 4 2 43 39 542
2017 Citizens Services - In-person Offices - Passport - Quebec 9 18 19 29 22 0 2 28 53 71

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Employment and Social Development Canada 19 34 21 12 7 6 1 56 21 15818
2017 Service Canada 18 32 21 14 9 6 1 53 24 11169
2017 Quebec 13 33 26 14 7 7 1 49 23 1786
2017 Citizen Services - Quebec 12 33 25 14 9 6 1 49 24 542
2017 Citizens Services - In-person Offices - Passport - Quebec 5 23 38 18 10 6 0 30 30 71

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Employment and Social Development Canada 41 35 13 3 3 4 1 80 6 15811
2017 Service Canada 41 35 13 4 3 4 1 79 7 11167
2017 Quebec 30 44 15 4 3 3 1 77 7 1787
2017 Citizen Services - Quebec 29 39 17 5 4 3 2 71 10 542
2017 Citizens Services - In-person Offices - Passport - Quebec 23 46 12 6 4 6 3 76 11 71

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Employment and Social Development Canada 41 39 10 5 2 2 0 82 7 15810
2017 Service Canada 41 38 11 5 3 2 0 81 8 11164
2017 Quebec 34 45 12 5 1 2 0 81 6 1784
2017 Citizen Services - Quebec 35 41 14 6 1 2 1 78 7 539
2017 Citizens Services - In-person Offices - Passport - Quebec 27 43 22 4 0 1 1 73 4 71

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Employment and Social Development Canada 47 37 8 4 3 0 0 84 7 15846
2017 Service Canada 46 37 8 5 3 0 0 84 8 11189
2017 Quebec 39 45 9 4 2 0 0 85 6 1786
2017 Citizen Services - Quebec 39 43 10 5 3 0 0 83 8 541
2017 Citizens Services - In-person Offices - Passport - Quebec 31 48 10 8 3 0 0 79 11 71

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Employment and Social Development Canada 35 34 16 8 6 1 0 69 15 15817
2017 Service Canada 34 33 16 9 7 1 0 68 16 11170
2017 Quebec 30 38 18 8 5 1 0 68 13 1787
2017 Citizen Services - Quebec 26 38 19 8 7 1 0 64 16 542
2017 Citizens Services - In-person Offices - Passport - Quebec 15 33 20 17 14 1 0 49 32 71

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Employment and Social Development Canada 34 37 15 9 5 0 0 71 14 15825
2017 Service Canada 33 36 16 9 6 0 0 69 15 11172
2017 Quebec 28 41 18 8 4 0 0 70 12 1789
2017 Citizen Services - Quebec 25 40 20 7 7 0 0 65 15 542
2017 Citizens Services - In-person Offices - Passport - Quebec 11 36 21 16 17 0 0 47 32 71

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Employment and Social Development Canada 27 25 20 13 10 5 1 55 24 15829
2017 Service Canada 25 24 20 14 11 5 1 52 26 11177
2017 Quebec 22 27 21 13 9 7 0 52 25 1786
2017 Citizen Services - Quebec 22 25 23 13 11 5 0 50 26 542
2017 Citizens Services - In-person Offices - Passport - Quebec 13 21 24 17 20 5 0 36 39 71
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Employment and Social Development Canada 29 36 35 15842
2017 Service Canada 27 37 36 11183
2017 Quebec 28 42 31 1785
2017 Citizen Services - Quebec 28 41 31 540
2017 Citizens Services - In-person Offices - Passport - Quebec 33 34 33 70

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Employment and Social Development Canada 15 34 33 6 7 6 4550
2017 Service Canada 16 34 33 6 6 6 3038
2017 Quebec 14 39 34 4 6 4 490
2017 Citizen Services - Quebec 16 19 46 3 13 3 146
2017 Citizens Services - In-person Offices - Passport - Quebec 13 12 60 0 11 4 23
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Employment and Social Development Canada 17 83 15827
2017 Service Canada 17 83 11173
2017 Quebec 14 86 1783
2017 Citizen Services - Quebec 17 83 540
2017 Citizens Services - In-person Offices - Passport - Quebec 14 86 71

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Employment and Social Development Canada 51 2634
2017 Service Canada 53 1860
2017 Quebec 55 254
2017 Citizen Services - Quebec 60 95

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Employment and Social Development Canada 61 2634
2017 Service Canada 58 1860
2017 Quebec 55 254
2017 Citizen Services - Quebec 50 95

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Employment and Social Development Canada 6 2634
2017 Service Canada 5 1860
2017 Quebec 4 254

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Citizen Services - Quebec 0 95
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Employment and Social Development Canada 3 2634
2017 Service Canada 3 1860
2017 Quebec 3 254
2017 Citizen Services - Quebec 5 95

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Employment and Social Development Canada 15 2634
2017 Service Canada 19 1860
2017 Quebec 17 254
2017 Citizen Services - Quebec 27 95
2017 Citizens Services - In-person Offices - Passport - Quebec 49 10

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Employment and Social Development Canada 3 2634
2017 Service Canada 3 1860
2017 Quebec 4 254
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Employment and Social Development Canada 42 2634
2017 Service Canada 43 1860
2017 Quebec 44 254
2017 Citizen Services - Quebec 52 95
2017 Citizens Services - In-person Offices - Passport - Quebec 81 10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Employment and Social Development Canada 40 2634
2017 Service Canada 39 1860
2017 Quebec 35 254
2017 Citizen Services - Quebec 31 95
2017 Citizens Services - In-person Offices - Passport - Quebec 51 10

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Employment and Social Development Canada 43 2634
2017 Service Canada 42 1860
2017 Quebec 37 254
2017 Citizen Services - Quebec 39 95

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Employment and Social Development Canada 41 2634
2017 Service Canada 41 1860
2017 Quebec 35 254
2017 Citizen Services - Quebec 39 95
2017 Citizens Services - In-person Offices - Passport - Quebec 49 10

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Employment and Social Development Canada 25 2634
2017 Service Canada 24 1860
2017 Quebec 18 254
2017 Citizen Services - Quebec 17 95

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Employment and Social Development Canada 57 2634
2017 Service Canada 57 1860
2017 Quebec 62 254
2017 Citizen Services - Quebec 71 95
2017 Citizens Services - In-person Offices - Passport - Quebec 90 10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Employment and Social Development Canada 36 2634
2017 Service Canada 37 1860
2017 Quebec 38 254
2017 Citizen Services - Quebec 39 95
2017 Citizens Services - In-person Offices - Passport - Quebec 59 10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Employment and Social Development Canada 1 2634
2017 Service Canada 1 1860
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Employment and Social Development Canada 8 2634
2017 Service Canada 9 1860
2017 Quebec 10 254
2017 Citizen Services - Quebec 15 95

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Employment and Social Development Canada 12 2634
2017 Service Canada 13 1860
2017 Quebec 15 254
2017 Citizen Services - Quebec 15 95

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Employment and Social Development Canada 48 2634
2017 Service Canada 47 1860
2017 Quebec 46 254
2017 Citizen Services - Quebec 40 95

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Employment and Social Development Canada 26 2634
2017 Service Canada 26 1860
2017 Quebec 22 254
2017 Citizen Services - Quebec 30 95

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Employment and Social Development Canada 15 2634
2017 Service Canada 15 1860
2017 Quebec 13 254
2017 Citizen Services - Quebec 14 95

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Employment and Social Development Canada 53 2632
2017 Service Canada 54 1858
2017 Quebec 54 254
2017 Citizen Services - Quebec 59 95
2017 Citizens Services - In-person Offices - Passport - Quebec 81 10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Employment and Social Development Canada 27 2632
2017 Service Canada 27 1858
2017 Quebec 25 254
2017 Citizen Services - Quebec 24 95

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Employment and Social Development Canada 5 2632
2017 Service Canada 5 1858
2017 Quebec 4 254
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Employment and Social Development Canada 21 2632
2017 Service Canada 24 1858
2017 Quebec 26 254
2017 Citizen Services - Quebec 27 95

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Employment and Social Development Canada 9 2632
2017 Service Canada 9 1858
2017 Quebec 8 254

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Employment and Social Development Canada 6 2632
2017 Service Canada 7 1858
2017 Quebec 7 254
2017 Citizen Services - Quebec 8 95
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Employment and Social Development Canada 13 2632
2017 Service Canada 14 1858
2017 Quebec 13 254
2017 Citizen Services - Quebec 18 95

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Employment and Social Development Canada 12 2632
2017 Service Canada 11 1858
2017 Quebec 14 254
2017 Citizen Services - Quebec 12 95

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Employment and Social Development Canada 25 2632
2017 Service Canada 25 1858
2017 Quebec 23 254
2017 Citizen Services - Quebec 21 95
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Employment and Social Development Canada 12 2462
2017 Service Canada 11 1724
2017 Quebec 14 237
2017 Citizen Services - Quebec 11 88
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Employment and Social Development Canada 18 2462
2017 Service Canada 17 1724
2017 Quebec 16 237
2017 Citizen Services - Quebec 18 88

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 11 2462
2017 Service Canada 11 1724
2017 Quebec 11 237
2017 Citizen Services - Quebec 13 88
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Employment and Social Development Canada 7 2462
2017 Service Canada 7 1724
2017 Quebec 7 237
2017 Citizen Services - Quebec 8 88
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 10 2462
2017 Service Canada 11 1724
2017 Quebec 14 237
2017 Citizen Services - Quebec 5 88

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Employment and Social Development Canada 11 2462
2017 Service Canada 10 1724
2017 Quebec 9 237
2017 Citizen Services - Quebec 9 88

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Employment and Social Development Canada 13 2462
2017 Service Canada 10 1724
2017 Quebec 10 237
2017 Citizen Services - Quebec 7 88
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 11 2462
2017 Service Canada 11 1724
2017 Quebec 12 237
2017 Citizen Services - Quebec 14 88

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Employment and Social Development Canada 14 2462
2017 Service Canada 14 1724
2017 Quebec 18 237
2017 Citizen Services - Quebec 16 88

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Employment and Social Development Canada 25 2462
2017 Service Canada 25 1724
2017 Quebec 19 237
2017 Citizen Services - Quebec 18 88

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Employment and Social Development Canada 9 2462
2017 Service Canada 9 1724
2017 Quebec 9 237
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Employment and Social Development Canada 43 2462
2017 Service Canada 43 1724
2017 Quebec 34 237
2017 Citizen Services - Quebec 27 88

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Employment and Social Development Canada 2 2462
2017 Service Canada 2 1724
2017 Quebec 3 237
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Employment and Social Development Canada 47 2462
2017 Service Canada 48 1724
2017 Quebec 40 237
2017 Citizen Services - Quebec 43 88

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Employment and Social Development Canada 1 2462
2017 Service Canada 2 1724
2017 Citizen Services - Quebec 0 88
2017 Citizens Services - In-person Offices - Passport - Quebec 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Employment and Social Development Canada 15 2462
2017 Service Canada 15 1724
2017 Quebec 16 237
2017 Citizen Services - Quebec 22 88
2017 Citizens Services - In-person Offices - Passport - Quebec 49 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Employment and Social Development Canada 92 8 2635
2017 Service Canada 93 7 1862
2017 Quebec 96 4 255
2017 Citizen Services - Quebec 96 4 96
2017 Citizens Services - In-person Offices - Passport - Quebec 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Employment and Social Development Canada 16 16 18 6 6 28 10 51 20 15845
2017 Service Canada 16 16 18 6 7 27 9 50 21 11187
2017 Quebec 13 21 17 6 4 29 11 55 16 1787
2017 Citizen Services - Quebec 12 23 20 6 6 25 8 53 18 541
2017 Citizens Services - In-person Offices - Passport - Quebec 10 23 21 7 8 24 6 48 22 71

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Employment and Social Development Canada 29 30 17 6 5 12 2 68 12 15812
2017 Service Canada 30 30 17 6 5 11 1 68 13 11162
2017 Quebec 24 40 16 5 3 10 1 72 9 1783
2017 Citizen Services - Quebec 22 38 18 6 4 11 1 68 11 540
2017 Citizens Services - In-person Offices - Passport - Quebec 20 41 18 3 11 7 0 66 15 71
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Employment and Social Development Canada 25 49 11 8 3 2 4 78 11 15841
2017 Service Canada 24 49 11 9 3 2 2 77 12 11187
2017 Quebec 15 49 17 12 3 1 2 67 16 1786
2017 Citizen Services - Quebec 18 45 16 11 4 1 5 67 16 541
2017 Citizens Services - In-person Offices - Passport - Quebec 18 40 17 15 4 1 6 62 20 71

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Employment and Social Development Canada 13 24 20 8 5 23 7 53 18 15816
2017 Service Canada 14 26 20 9 6 21 5 53 19 11172
2017 Quebec 11 27 20 8 4 23 7 54 17 1783
2017 Citizen Services - Quebec 14 27 20 9 4 19 7 55 18 540
2017 Citizens Services - In-person Offices - Passport - Quebec 14 30 15 14 4 17 5 57 23 71

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Employment and Social Development Canada 41 32 10 3 2 9 4 83 5 15845
2017 Service Canada 41 33 11 3 2 9 2 83 5 11187
2017 Quebec 35 42 10 2 1 7 3 86 4 1787
2017 Citizen Services - Quebec 35 37 11 3 0 10 4 83 4 541
2017 Citizens Services - In-person Offices - Passport - Quebec 33 36 12 6 0 9 4 79 7 71

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Employment and Social Development Canada 33 31 13 4 2 13 4 77 7 15824
2017 Service Canada 33 32 13 4 3 13 2 76 8 11177
2017 Quebec 29 40 12 3 2 10 3 80 6 1784
2017 Citizen Services - Quebec 30 37 13 4 1 11 4 78 7 539
2017 Citizens Services - In-person Offices - Passport - Quebec 22 39 13 7 3 12 4 73 12 70
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Employment and Social Development Canada 8 92 15816
2017 Service Canada 8 92 11168
2017 Quebec 8 92 1784
2017 Citizen Services - Quebec 10 90 539

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Employment and Social Development Canada 35 1237
2017 Service Canada 35 873
2017 Quebec 32 133
2017 Citizen Services - Quebec 35 51

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Employment and Social Development Canada 75 1237
2017 Service Canada 74 873
2017 Quebec 72 133
2017 Citizen Services - Quebec 68 51

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Employment and Social Development Canada 3 1237
2017 Service Canada 3 873

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Quebec 0 133
2017 Citizen Services - Quebec 0 51

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Employment and Social Development Canada 6 1237
2017 Service Canada 5 873
2017 Quebec 4 133
2017 Citizen Services - Quebec 10 51

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Employment and Social Development Canada 14 1237
2017 Service Canada 18 873
2017 Quebec 16 133
2017 Citizen Services - Quebec 20 51

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Employment and Social Development Canada 8 1237
2017 Service Canada 7 873
2017 Quebec 13 133
2017 Citizen Services - Quebec 11 51

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Employment and Social Development Canada 26 1229
2017 Service Canada 27 865
2017 Quebec 31 131
2017 Citizen Services - Quebec 35 50

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Employment and Social Development Canada 23 1229
2017 Service Canada 22 865
2017 Quebec 26 131
2017 Citizen Services - Quebec 26 50

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Employment and Social Development Canada 16 1229
2017 Service Canada 15 865
2017 Quebec 16 131
2017 Citizen Services - Quebec 16 50

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Employment and Social Development Canada 8 1229
2017 Service Canada 9 865
2017 Quebec 10 131

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Employment and Social Development Canada 27 1229
2017 Service Canada 25 865
2017 Quebec 24 131
2017 Citizen Services - Quebec 29 50

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Employment and Social Development Canada 21 1229
2017 Service Canada 20 865
2017 Quebec 21 131
2017 Citizen Services - Quebec 26 50

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Employment and Social Development Canada 4 1229
2017 Service Canada 4 865

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Employment and Social Development Canada 1 1229
2017 Service Canada 1 865
2017 Citizen Services - Quebec 0 50

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Employment and Social Development Canada 7 1229
2017 Service Canada 7 865
2017 Quebec 6 131

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Employment and Social Development Canada 17 1229
2017 Service Canada 16 865
2017 Quebec 13 131
2017 Citizen Services - Quebec 19 50

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Employment and Social Development Canada 1 1229
2017 Service Canada 1 865

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Employment and Social Development Canada 19 1229
2017 Service Canada 21 865
2017 Quebec 10 131
2017 Citizen Services - Quebec 12 50

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Quebec 0 131
2017 Citizen Services - Quebec 0 50

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Employment and Social Development Canada 21 1229
2017 Service Canada 20 865
2017 Quebec 30 131
2017 Citizen Services - Quebec 24 50

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Employment and Social Development Canada 34 1236
2017 Service Canada 34 871
2017 Quebec 33 133
2017 Citizen Services - Quebec 33 51

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Employment and Social Development Canada 15 1236
2017 Service Canada 15 871
2017 Quebec 9 133
2017 Citizen Services - Quebec 11 51

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Employment and Social Development Canada 4 1236
2017 Service Canada 4 871

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Employment and Social Development Canada 20 1236
2017 Service Canada 22 871
2017 Quebec 20 133
2017 Citizen Services - Quebec 25 51

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Employment and Social Development Canada 5 1236
2017 Service Canada 5 871

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Employment and Social Development Canada 6 1236
2017 Service Canada 7 871
2017 Quebec 6 133

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Employment and Social Development Canada 11 1236
2017 Service Canada 11 871
2017 Quebec 6 133

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Employment and Social Development Canada 9 1236
2017 Service Canada 8 871
2017 Quebec 9 133

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Employment and Social Development Canada 45 1236
2017 Service Canada 44 871
2017 Quebec 49 133
2017 Citizen Services - Quebec 53 51

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Employment and Social Development Canada 6 1167
2017 Service Canada 6 814
2017 Quebec 6 125

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Employment and Social Development Canada 13 1167
2017 Service Canada 13 814
2017 Quebec 11 125
2017 Citizen Services - Quebec 10 48

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Employment and Social Development Canada 5 1167
2017 Service Canada 5 814
2017 Citizen Services - Quebec 0 48

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Employment and Social Development Canada 3 1167
2017 Service Canada 4 814
2017 Quebec 4 125

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Employment and Social Development Canada 4 1167
2017 Service Canada 4 814

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Employment and Social Development Canada 5 1167
2017 Service Canada 6 814
2017 Quebec 5 125

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Employment and Social Development Canada 10 1167
2017 Service Canada 8 814
2017 Quebec 7 125

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Employment and Social Development Canada 12 1167
2017 Service Canada 12 814
2017 Quebec 14 125
2017 Citizen Services - Quebec 17 48

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Employment and Social Development Canada 11 1167
2017 Service Canada 13 814
2017 Quebec 13 125
2017 Citizen Services - Quebec 13 48

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Employment and Social Development Canada 22 1167
2017 Service Canada 22 814
2017 Quebec 13 125
2017 Citizen Services - Quebec 19 48

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Employment and Social Development Canada 10 1167
2017 Service Canada 10 814
2017 Quebec 7 125

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Employment and Social Development Canada 41 1167
2017 Service Canada 40 814
2017 Quebec 28 125
2017 Citizen Services - Quebec 20 48

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Employment and Social Development Canada 2 1167
2017 Service Canada 2 814

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Employment and Social Development Canada 58 1167
2017 Service Canada 57 814
2017 Quebec 60 125
2017 Citizen Services - Quebec 66 48

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Employment and Social Development Canada 1 1167
2017 Service Canada 1 814

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Employment and Social Development Canada 16 1167
2017 Service Canada 16 814
2017 Quebec 22 125
2017 Citizen Services - Quebec 25 48

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Employment and Social Development Canada 90 10 1236
2017 Service Canada 92 8 871
2017 Quebec 91 9 133
2017 Citizen Services - Quebec 92 8 51

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Employment and Social Development Canada 17 16 19 3 3 32 9 57 10 15836
2017 Service Canada 18 17 19 3 3 31 9 57 11 11182
2017 Quebec 14 22 16 3 3 32 10 62 10 1789
2017 Citizen Services - Quebec 15 23 16 4 4 28 10 62 12 541
2017 Citizens Services - In-person Offices - Passport - Quebec 16 22 20 1 3 28 10 62 6 71

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Employment and Social Development Canada 33 30 16 3 3 13 2 74 7 15819
2017 Service Canada 33 30 16 4 3 13 2 74 8 11170
2017 Quebec 27 40 14 3 2 12 2 77 7 1783
2017 Citizen Services - Quebec 24 37 16 4 3 13 3 73 8 539
2017 Citizens Services - In-person Offices - Passport - Quebec 24 33 24 1 3 13 2 67 5 70
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Employment and Social Development Canada 18 22 19 16 22 0 2 41 40 15818
2017 Service Canada 16 21 19 17 24 0 2 39 42 11177
2017 Quebec 11 17 18 18 33 0 3 29 53 1788
2017 Citizen Services - Quebec 13 17 18 16 34 0 3 30 51 541
2017 Citizens Services - In-person Offices - Passport - Quebec 4 10 8 17 61 0 0 14 78 71

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Employment and Social Development Canada 18 25 27 16 12 0 2 44 28 15819
2017 Service Canada 18 24 27 16 13 0 2 43 30 11178
2017 Quebec 14 21 31 18 14 0 1 35 33 1786
2017 Citizen Services - Quebec 23 24 29 13 9 0 2 48 22 541
2017 Citizens Services - In-person Offices - Passport - Quebec 12 21 30 20 18 0 0 33 37 71

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Employment and Social Development Canada 24 26 22 13 10 1 5 53 24 15788
2017 Service Canada 25 25 21 12 10 1 6 54 24 11156
2017 Quebec 19 24 27 15 10 1 4 45 27 1778
2017 Citizen Services - Quebec 27 27 24 10 5 1 6 59 15 540
2017 Citizens Services - In-person Offices - Passport - Quebec 26 22 26 15 8 1 1 49 24 71

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Employment and Social Development Canada 22 23 22 15 13 1 3 47 30 15822
2017 Service Canada 22 23 21 15 14 2 3 47 30 11172
2017 Quebec 22 23 24 16 11 1 4 47 28 1786
2017 Citizen Services - Quebec 21 20 24 17 15 1 2 42 33 540
2017 Citizens Services - In-person Offices - Passport - Quebec 10 12 21 25 30 1 0 23 56 71

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Employment and Social Development Canada 48 21 11 4 3 1 12 79 8 15802
2017 Service Canada 50 20 10 4 3 1 13 81 7 11164
2017 Quebec 43 24 12 4 3 1 13 79 7 1782
2017 Citizen Services - Quebec 43 26 14 3 3 1 9 77 7 538
2017 Citizens Services - In-person Offices - Passport - Quebec 28 32 16 11 8 1 3 63 20 71

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Employment and Social Development Canada 28 29 22 12 8 0 1 58 20 15788
2017 Service Canada 28 29 22 12 8 0 1 57 20 11155
2017 Quebec 28 29 24 10 8 0 1 58 18 1783
2017 Citizen Services - Quebec 27 30 24 9 9 0 2 58 18 541
2017 Citizens Services - In-person Offices - Passport - Quebec 19 29 33 11 8 0 0 48 19 71

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Employment and Social Development Canada 27 31 21 11 6 1 2 60 18 15785
2017 Service Canada 27 30 22 11 7 1 3 59 19 11150
2017 Quebec 25 30 24 11 5 1 3 58 17 1781
2017 Citizen Services - Quebec 26 30 24 10 6 1 3 58 17 539
2017 Citizens Services - In-person Offices - Passport - Quebec 20 28 25 15 11 1 0 49 26 71

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Employment and Social Development Canada 24 30 23 12 7 1 3 56 21 15773
2017 Service Canada 25 29 22 12 8 1 3 56 21 11144
2017 Quebec 26 29 23 11 7 1 3 57 19 1782
2017 Citizen Services - Quebec 28 28 26 10 5 2 3 58 15 539
2017 Citizens Services - In-person Offices - Passport - Quebec 26 20 29 14 10 0 1 46 24 70

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Employment and Social Development Canada 30 30 19 11 6 1 3 62 18 15780
2017 Service Canada 32 30 18 10 6 1 3 64 17 11144
2017 Quebec 30 30 20 10 5 1 4 63 15 1782
2017 Citizen Services - Quebec 31 31 19 10 5 2 3 64 15 540
2017 Citizens Services - In-person Offices - Passport - Quebec 25 28 22 18 6 0 2 54 24 71

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Employment and Social Development Canada 24 30 23 13 9 1 2 55 22 15755
2017 Service Canada 23 29 23 13 10 1 2 53 24 11134
2017 Quebec 21 28 25 15 9 1 2 50 24 1780
2017 Citizen Services - Quebec 27 28 25 11 6 1 2 57 18 539
2017 Citizens Services - In-person Offices - Passport - Quebec 20 29 25 15 11 0 0 49 26 71

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Employment and Social Development Canada 48 24 14 6 5 0 2 74 11 15807
2017 Service Canada 47 25 15 6 5 0 2 73 12 11166
2017 Quebec 45 26 16 6 4 0 2 73 11 1787
2017 Citizen Services - Quebec 39 29 15 7 7 0 3 70 14 542
2017 Citizens Services - In-person Offices - Passport - Quebec 26 30 21 9 10 0 4 58 20 71

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Employment and Social Development Canada 69 13 6 4 3 1 5 87 7 15816
2017 Service Canada 68 13 6 4 4 1 5 86 8 11173
2017 Quebec 66 14 6 4 4 1 5 85 8 1784
2017 Citizen Services - Quebec 64 14 9 3 4 1 5 83 8 540
2017 Citizens Services - In-person Offices - Passport - Quebec 57 21 7 5 4 1 4 82 10 71

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Employment and Social Development Canada 57 25 9 4 3 0 3 85 6 15805
2017 Service Canada 56 26 9 4 3 0 3 85 6 11162
2017 Quebec 56 23 10 4 3 0 5 83 7 1782
2017 Citizen Services - Quebec 49 26 12 5 4 0 4 78 9 539
2017 Citizens Services - In-person Offices - Passport - Quebec 41 36 11 6 3 0 3 80 9 70

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Employment and Social Development Canada 61 18 8 5 4 1 3 82 9 15804
2017 Service Canada 61 18 8 5 4 1 3 83 9 11162
2017 Quebec 61 19 8 5 4 0 5 83 9 1784
2017 Citizen Services - Quebec 57 20 11 4 4 0 4 79 9 541
2017 Citizens Services - In-person Offices - Passport - Quebec 50 29 11 6 4 0 0 79 10 71

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Employment and Social Development Canada 53 10 4 2 1 0 30 90 4 15794
2017 Service Canada 53 9 4 2 1 0 31 90 4 11158
2017 Quebec 52 8 4 2 1 0 33 90 4 1782
2017 Citizen Services - Quebec 51 8 5 2 0 0 33 89 3 541
2017 Citizens Services - In-person Offices - Passport - Quebec 56 12 1 1 0 1 28 96 2 71

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Employment and Social Development Canada 61 17 8 3 2 1 8 86 6 15727
2017 Service Canada 57 19 9 4 2 1 8 83 7 11115
2017 Quebec 59 15 9 3 2 0 10 84 6 1777
2017 Citizen Services - Quebec 54 17 10 5 2 1 10 80 8 538
2017 Citizens Services - In-person Offices - Passport - Quebec 38 20 21 14 3 0 6 61 17 71

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Employment and Social Development Canada 55 17 9 6 7 1 5 77 14 15823
2017 Service Canada 52 17 10 7 8 1 5 73 16 11180
2017 Quebec 52 16 12 7 6 0 7 73 14 1789
2017 Citizen Services - Quebec 50 16 10 5 10 1 7 73 16 541
2017 Citizens Services - In-person Offices - Passport - Quebec 56 16 14 3 4 0 7 78 8 71

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Employment and Social Development Canada 45 30 14 5 3 0 3 78 8 15794
2017 Service Canada 43 31 14 5 3 0 3 77 8 11154
2017 Quebec 43 28 17 6 3 0 4 74 9 1784
2017 Citizen Services - Quebec 45 28 15 6 3 0 3 75 9 538
2017 Citizens Services - In-person Offices - Passport - Quebec 46 28 18 6 1 0 1 75 7 71

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Employment and Social Development Canada 12 30 38 14 6 0 0 42 20 15841
2017 Service Canada 11 29 38 14 7 0 0 41 21 11182
2017 Quebec 9 28 40 16 7 0 0 37 23 1786
2017 Citizen Services - Quebec 12 31 40 13 4 0 1 43 17 541
2017 Citizens Services - In-person Offices - Passport - Quebec 9 19 39 24 10 0 0 28 33 71

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Employment and Social Development Canada 10 21 39 20 9 0 0 29 32 15799
2017 Service Canada 11 22 39 18 9 0 0 27 34 11155
2017 Quebec 6 21 40 21 10 0 0 32 27 1781
2017 Citizen Services - Quebec 6 18 39 23 12 1 1 36 25 537
2017 Citizens Services - In-person Offices - Passport - Quebec 8 27 51 6 7 0 0 13 36 69

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Employment and Social Development Canada 28 41 14 8 5 3 0 71 14 15833
2017 Service Canada 26 41 15 9 6 3 0 69 16 11182
2017 Quebec 16 45 21 10 5 3 0 63 15 1786
2017 Citizen Services - Quebec 16 46 19 9 6 3 0 64 16 540
2017 Citizens Services - In-person Offices - Passport - Quebec 5 40 21 17 15 1 0 46 33 71

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Employment and Social Development Canada 18 39 17 14 9 2 0 58 24 15832
2017 Service Canada 17 38 18 16 10 2 0 56 26 11183
2017 Quebec 12 42 21 16 9 1 0 54 25 1789
2017 Citizen Services - Quebec 13 41 21 16 9 0 0 54 25 542
2017 Citizens Services - In-person Offices - Passport - Quebec 4 36 23 21 15 0 0 40 36 71
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Employment and Social Development Canada 22 78 15826
2017 Service Canada 23 77 11178
2017 Quebec 17 83 1785
2017 Citizen Services - Quebec 20 80 541
2017 Citizens Services - In-person Offices - Passport - Quebec 28 72 71

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Employment and Social Development Canada 81 19 3494
2017 Service Canada 81 19 2586
2017 Quebec 81 19 307
2017 Citizen Services - Quebec 78 22 107
2017 Citizens Services - In-person Offices - Passport - Quebec 90 10 20

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Employment and Social Development Canada 45 35 6 9 4 1 0 81 13 2811
2017 Service Canada 43 37 6 9 4 1 0 80 14 2082
2017 Quebec 45 39 4 8 4 0 0 84 11 249
2017 Citizen Services - Quebec 36 44 6 11 3 0 0 80 14 85
2017 Citizens Services - In-person Offices - Passport - Quebec 39 44 6 11 0 0 0 83 11 18
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Employment and Social Development Canada 28 22 19 12 14 2 1 30 70 15848
2017 Service Canada 26 22 19 13 16 2 1 27 73 11188
2017 Quebec 21 21 21 17 17 1 1 22 78 1789
2017 Citizen Services - Quebec 21 23 17 17 21 1 1 21 79 541
2017 Citizens Services - In-person Offices - Passport - Quebec 11 17 18 16 38 0 0 11 89 71

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Employment and Social Development Canada 20 10717
2017 Service Canada 21 7895
2017 Quebec 20 1362
2017 Citizen Services - Quebec 24 411
2017 Citizens Services - In-person Offices - Passport - Quebec 24 64

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Employment and Social Development Canada 31 10717
2017 Service Canada 29 7895
2017 Quebec 37 1362
2017 Citizen Services - Quebec 42 411
2017 Citizens Services - In-person Offices - Passport - Quebec 46 64

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Employment and Social Development Canada 24 10717
2017 Service Canada 26 7895
2017 Quebec 31 1362
2017 Citizen Services - Quebec 34 411
2017 Citizens Services - In-person Offices - Passport - Quebec 33 64

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Employment and Social Development Canada 45 10717
2017 Service Canada 47 7895
2017 Quebec 47 1362
2017 Citizen Services - Quebec 49 411
2017 Citizens Services - In-person Offices - Passport - Quebec 53 64

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Employment and Social Development Canada 7 10717
2017 Service Canada 7 7895
2017 Quebec 13 1362
2017 Citizen Services - Quebec 9 411
2017 Citizens Services - In-person Offices - Passport - Quebec 16 64

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Employment and Social Development Canada 41 10717
2017 Service Canada 39 7895
2017 Quebec 39 1362
2017 Citizen Services - Quebec 34 411
2017 Citizens Services - In-person Offices - Passport - Quebec 41 64

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Employment and Social Development Canada 6 49 19 9 4 13 10508
2017 Service Canada 5 49 19 10 4 13 7748
2017 Quebec 5 48 18 10 5 13 1345
2017 Citizen Services - Quebec 3 42 19 13 6 16 401
2017 Citizens Services - In-person Offices - Passport - Quebec 4 30 22 14 6 24 63

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Employment and Social Development Canada 10 21 15 17 27 2 9 35 49 10768
2017 Service Canada 10 20 14 17 28 2 9 34 50 7923
2017 Quebec 7 18 14 19 30 1 11 29 56 1368
2017 Citizen Services - Quebec 9 18 14 20 30 1 8 30 55 415
2017 Citizens Services - In-person Offices - Passport - Quebec 5 6 19 31 34 0 5 12 68 64

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Employment and Social Development Canada 3 8 11 17 52 2 7 12 76 10769
2017 Service Canada 3 8 11 17 53 2 7 12 76 7922
2017 Quebec 2 6 11 16 55 1 9 9 79 1370
2017 Citizen Services - Quebec 2 6 12 14 58 2 7 9 78 415
2017 Citizens Services - In-person Offices - Passport - Quebec 2 2 13 10 66 2 6 3 82 64
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