2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 43 4 6 2 0 0 88 8 2610
2017 Non-shift worker 33 48 4 11 4 0 0 81 15 26520
2014 Shift worker 45 45 3 6 2 0 0 90 8 2247
2014 Non-shift worker 37 47 4 9 3 0 0 84 12 29639
2011 Shift worker 44 46 3 4 2 0 0 91 6 2572
2011 Non-shift worker 39 47 3 8 2 0 0 86 10 28938
2008 Shift worker 44 47 4 4 1 0 0 91 5 2013
2008 Non-shift worker 38 49 3 7 2 0 0 87 10 27072

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 76 19 2 2 0 0 1 96 2 2611
2017 Non-shift worker 73 19 3 2 1 1 1 94 3 26448
2014 Shift worker 75 19 2 2 1 0 0 95 3 2246
2014 Non-shift worker 75 18 3 2 1 1 1 94 3 29643
2011 Shift worker 74 19 2 2 1 0 1 94 3 2573
2011 Non-shift worker 76 17 3 2 1 1 1 95 3 28941
2008 Shift worker 73 21 2 2 1 0 0 95 3 2011
2008 Non-shift worker 75 18 3 2 1 1 1 94 3 27052

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 70 18 5 4 2 0 2 89 6 2607
2017 Non-shift worker 71 16 4 4 2 0 2 89 6 26500
2014 Shift worker 69 18 5 4 3 0 2 88 7 2246
2014 Non-shift worker 72 16 4 4 2 0 2 89 7 29633
2011 Shift worker 68 18 5 5 3 0 1 87 9 2568
2011 Non-shift worker 72 16 4 4 2 0 2 89 7 28919
2008 Shift worker 67 18 5 6 3 0 1 86 9 2011
2008 Non-shift worker 72 16 3 4 3 0 1 89 7 27068

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 34 7 7 3 0 0 84 9 2609
2017 Non-shift worker 40 36 7 11 6 0 0 76 17 26481
2014 Shift worker 49 36 6 6 3 0 0 85 9 2246
2014 Non-shift worker 44 35 6 9 5 0 0 79 15 29630
2011 Shift worker 44 40 8 6 2 0 0 84 8 2566
2011 Non-shift worker 42 38 7 8 4 0 0 81 12 28846

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 43 10 10 4 0 0 76 14 2607
2017 Non-shift worker 24 43 11 15 7 0 0 67 22 26503
2014 Shift worker 31 45 10 10 4 0 0 77 13 2245
2014 Non-shift worker 25 43 11 14 7 0 0 68 21 29624
2011 Shift worker 29 46 11 10 4 0 1 75 14 2571
2011 Non-shift worker 26 44 11 12 5 0 1 71 17 28913
2008 Shift worker 32 45 9 10 4 0 0 77 14 2009
2008 Non-shift worker 25 46 11 12 5 0 0 71 18 27069

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 40 16 7 4 0 0 73 11 2605
2017 Non-shift worker 38 40 12 7 4 0 0 77 10 26487
2014 Shift worker 30 41 17 7 4 0 0 72 11 2246
2014 Non-shift worker 37 40 12 6 4 0 0 77 10 29639
2011 Shift worker 33 39 15 7 5 0 1 72 12 2570
2011 Non-shift worker 39 38 12 6 4 0 0 77 11 28912
2008 Shift worker 25 44 16 8 5 0 0 70 14 2010
2008 Non-shift worker 34 43 12 7 4 0 0 77 11 27077

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 40 11 6 4 0 0 79 10 2601
2017 Non-shift worker 43 40 8 6 3 0 0 83 9 26464
2014 Shift worker 36 42 12 7 3 0 0 77 10 2247
2014 Non-shift worker 43 39 9 6 3 0 0 82 9 29617
2011 Shift worker 32 43 12 7 5 0 0 76 12 2571
2011 Non-shift worker 41 42 8 5 3 0 0 83 9 28920
2008 Shift worker 31 47 10 7 4 0 0 79 11 2011
2008 Non-shift worker 39 45 8 5 3 0 0 84 8 27079

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 37 7 3 1 0 0 89 5 2599
2017 Non-shift worker 46 38 7 6 2 0 0 85 8 26433
2014 Shift worker 49 38 6 4 2 0 0 88 6 2244
2014 Non-shift worker 47 38 7 6 2 0 0 85 8 29615

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 35 11 5 3 0 1 80 9 2607
2017 Non-shift worker 44 35 9 7 4 0 0 79 11 26470
2014 Shift worker 39 34 14 7 4 1 1 75 11 2246
2014 Non-shift worker 42 35 11 7 4 0 0 78 11 29629
2011 Shift worker 35 40 12 7 4 1 1 76 11 2572
2011 Non-shift worker 42 38 10 6 3 0 1 80 9 28912

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 21 13 5 5 3 12 73 12 2602
2017 Non-shift worker 31 20 13 8 10 3 15 62 22 26463
2014 Shift worker 37 25 12 5 5 4 12 74 12 2246
2014 Non-shift worker 30 21 13 9 11 2 13 62 23 29631
2011 Shift worker 37 24 11 6 7 3 13 72 15 2573
2011 Non-shift worker 31 22 12 9 11 2 13 62 24 28919
2008 Shift worker 36 24 10 7 5 3 14 73 15 2010
2008 Non-shift worker 33 23 11 9 10 2 12 65 23 27063

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 45 13 6 3 0 0 77 10 2606
2017 Non-shift worker 31 45 12 7 4 0 0 76 12 26497
2014 Shift worker 30 47 14 6 3 0 0 77 9 2246
2014 Non-shift worker 31 46 12 7 4 0 0 77 12 29639
2011 Shift worker 31 43 15 7 4 0 0 74 11 2575
2011 Non-shift worker 33 43 12 7 4 0 0 77 11 28883
2008 Shift worker 30 46 14 7 3 0 0 76 10 2004
2008 Non-shift worker 34 44 11 7 4 0 0 78 11 26949

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 39 19 9 5 1 0 66 15 2601
2017 Non-shift worker 23 37 17 13 9 0 0 60 23 26486
2014 Shift worker 22 39 20 12 7 0 0 61 19 2244
2014 Non-shift worker 21 36 18 15 10 0 0 58 25 29632
2011 Shift worker 19 40 18 14 8 1 0 60 22 2574
2011 Non-shift worker 19 39 17 15 10 0 0 58 25 28938

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 42 8 5 2 0 0 84 7 2608
2017 Non-shift worker 32 45 11 9 3 0 0 77 12 26469

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 38 8 3 2 1 0 87 5 2606
2017 Non-shift worker 43 40 9 5 3 0 0 84 7 26458
2014 Shift worker 41 42 11 4 2 0 0 83 6 2247
2014 Non-shift worker 42 41 10 5 2 1 0 83 7 29625
2011 Shift worker 37 45 11 4 2 1 0 83 7 2573
2011 Non-shift worker 38 44 10 5 2 1 0 83 7 28934
2008 Shift worker 46 41 8 3 1 1 0 88 4 2012
2008 Non-shift worker 44 41 8 4 2 1 0 85 6 27072

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 39 18 8 5 0 0 69 13 2603
2017 Non-shift worker 26 38 15 12 9 0 0 64 20 26462

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 36 10 3 1 0 0 86 4 2604
2017 Non-shift worker 51 35 9 3 1 0 0 86 5 26434
2014 Shift worker 59 29 8 3 1 0 0 88 4 2247
2014 Non-shift worker 61 28 7 2 1 0 0 89 3 29621
2011 Shift worker 55 33 9 2 1 0 0 88 3 2576
2011 Non-shift worker 59 30 7 2 1 0 0 89 3 28940

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 37 19 12 7 1 1 61 20 2599
2017 Non-shift worker 26 39 14 12 8 0 0 66 20 26413
2014 Shift worker 18 39 18 16 9 1 0 57 25 2247
2014 Non-shift worker 22 40 14 14 10 0 0 62 24 29641
2011 Shift worker 21 38 19 12 8 1 1 60 21 2570
2011 Non-shift worker 28 41 13 11 7 0 0 70 18 28907

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 33 20 11 6 1 1 62 18 2602
2017 Non-shift worker 29 35 17 11 7 0 0 65 19 26412
2014 Shift worker 22 35 20 13 9 0 1 57 22 2247
2014 Non-shift worker 26 36 16 12 9 0 0 63 21 29634

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 41 12 7 3 0 0 78 10 2602
2017 Non-shift worker 31 40 14 10 5 0 0 71 15 26409
2014 Shift worker 33 44 13 7 3 0 0 77 10 2246
2014 Non-shift worker 30 40 14 9 6 0 0 70 15 29635
2011 Shift worker 39 42 11 6 2 0 0 81 8 2563
2011 Non-shift worker 37 41 11 7 3 1 0 79 9 28898

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 40 11 4 3 0 0 81 8 2600
2017 Non-shift worker 39 41 11 6 3 0 0 80 9 26377
2014 Shift worker 41 41 11 5 2 0 0 82 7 2243
2014 Non-shift worker 41 40 11 5 3 0 0 81 8 29624
2011 Shift worker 37 44 11 6 3 0 0 80 9 2573
2011 Non-shift worker 39 43 10 5 3 0 0 82 8 28934
2008 Shift worker 36 45 11 5 3 0 0 81 8 2012
2008 Non-shift worker 40 43 8 5 3 0 0 84 8 27087

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 30 8 2 1 0 3 89 3 2610
2017 Non-shift worker 43 34 13 5 2 0 2 79 7 26506
2014 Shift worker 57 29 9 2 1 0 2 88 3 2246
2014 Non-shift worker 41 34 16 5 3 0 1 76 8 29643
2011 Shift worker 55 29 9 3 1 0 3 86 4 2575
2011 Non-shift worker 39 35 17 6 3 0 1 74 9 28938
2008 Shift worker 47 35 11 3 1 0 3 84 5 2011
2008 Non-shift worker 33 36 19 7 4 0 1 70 11 27083

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 17 32 20 15 2 7 39 27 2592
2017 Non-shift worker 11 24 36 17 9 1 3 27 36 26388
2014 Shift worker 7 18 32 22 14 2 5 39 27 2239
2014 Non-shift worker 11 26 37 16 7 1 2 24 39 29585
2011 Shift worker 6 20 34 22 11 1 6 36 28 2557
2011 Non-shift worker 10 26 37 17 7 1 3 25 37 28843
2008 Shift worker 7 22 33 23 11 1 4 35 30 2005
2008 Non-shift worker 9 26 38 18 7 1 2 25 36 27026

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 15 24 19 21 5 7 46 28 2580
2017 Non-shift worker 11 18 30 21 15 3 4 38 30 26308
2014 Shift worker 8 16 26 22 19 4 5 45 26 2238
2014 Non-shift worker 11 20 30 22 13 2 3 36 32 29547
2011 Shift worker 10 16 29 21 16 4 5 40 28 2556
2011 Non-shift worker 9 18 29 24 14 2 4 40 29 28841
2008 Shift worker 7 14 29 24 17 4 5 45 24 2005
2008 Non-shift worker 8 17 30 26 14 2 3 42 26 26977

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 15 25 19 18 5 10 43 27 2585
2017 Non-shift worker 13 20 31 19 11 2 4 32 35 26345
2014 Shift worker 9 16 26 21 17 4 9 43 28 2238
2014 Non-shift worker 13 21 31 19 10 2 4 31 36 29557
2011 Shift worker 9 19 28 19 13 4 9 37 31 2556
2011 Non-shift worker 11 20 32 20 11 2 4 33 33 28828
2008 Shift worker 7 18 27 22 13 5 8 40 29 2008
2008 Non-shift worker 10 19 33 23 11 2 3 35 30 26990

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 8 20 26 25 3 12 60 16 2575
2017 Non-shift worker 7 13 31 27 16 1 4 45 22 26236
2014 Shift worker 4 8 22 28 25 3 11 61 13 2232
2014 Non-shift worker 8 14 33 27 14 1 4 43 23 29493
2011 Shift worker 5 10 25 26 21 2 11 54 17 2545
2011 Non-shift worker 7 14 32 28 14 1 4 44 22 28801
2008 Shift worker 5 11 25 27 22 2 9 55 18 2006
2008 Non-shift worker 6 14 33 29 14 1 3 44 21 26980

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 11 22 23 24 3 10 54 20 2588
2017 Non-shift worker 13 19 28 20 14 2 4 35 34 26323
2014 Shift worker 7 12 24 23 23 2 9 51 22 2230
2014 Non-shift worker 14 21 29 19 12 1 4 32 37 29553
2011 Shift worker 8 16 26 21 19 2 9 44 26 2554
2011 Non-shift worker 14 22 30 18 11 1 4 31 37 28856
2008 Shift worker 6 13 25 25 21 2 7 52 20 2002
2008 Non-shift worker 12 21 30 20 12 1 3 34 35 26980

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 14 20 17 20 9 9 46 30 2592
2017 Non-shift worker 9 16 26 23 16 4 6 43 28 26334
2014 Shift worker 9 15 24 19 19 7 7 44 28 2232
2014 Non-shift worker 9 16 27 25 15 3 5 44 27 29539
2011 Shift worker 11 16 24 20 17 5 7 41 31 2554
2011 Non-shift worker 8 16 27 25 15 3 5 43 27 28783
2008 Shift worker 11 18 23 19 16 6 7 40 33 2004
2008 Non-shift worker 10 19 27 23 13 3 5 39 31 27012

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 16 28 18 17 5 7 39 28 2590
2017 Non-shift worker 13 21 34 16 10 3 4 28 36 26346
2014 Shift worker 9 16 30 18 16 5 6 38 28 2241
2014 Non-shift worker 13 22 33 17 9 2 3 28 37 29558
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 13 5 2 2 1 4 90 5 2607
2017 Non-shift worker 72 13 5 3 2 1 4 89 6 26500
2014 Shift worker 73 14 4 3 2 0 4 91 5 2246
2014 Non-shift worker 75 12 4 3 3 0 4 90 5 29640
2011 Shift worker 72 14 4 3 3 0 3 89 7 2574
2011 Non-shift worker 73 13 5 3 3 1 4 89 6 28899
2008 Shift worker 68 12 4 4 5 1 6 86 10 2012
2008 Non-shift worker 69 11 5 3 4 1 8 87 8 27063

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 31 14 4 3 6 5 76 8 2605
2017 Non-shift worker 28 33 16 8 6 5 3 67 16 26491
2014 Shift worker 37 33 13 5 3 5 4 77 9 2246
2014 Non-shift worker 34 33 14 8 5 4 3 71 14 29637

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 28 7 4 2 1 0 86 7 2609
2017 Non-shift worker 46 31 9 8 5 1 0 78 13 26495
2014 Shift worker 55 30 7 5 3 1 0 86 7 2245
2014 Non-shift worker 49 29 8 8 5 1 0 79 13 29630

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 35 13 8 4 2 0 74 13 2605
2017 Non-shift worker 25 36 14 15 8 2 1 62 23 26465
2014 Shift worker 29 43 13 10 4 1 0 73 14 2247
2014 Non-shift worker 24 40 13 15 6 2 1 65 22 29642
2011 Shift worker 26 41 14 12 5 2 0 68 18 2574
2011 Non-shift worker 22 39 14 16 8 2 0 62 24 28928
2008 Shift worker 25 42 14 13 5 2 0 68 18 2014
2008 Non-shift worker 23 39 13 14 7 2 1 64 23 27064

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 28 15 10 7 10 1 64 19 2604
2017 Non-shift worker 20 29 16 15 11 8 1 54 29 26486
2014 Shift worker 26 31 15 13 7 6 1 62 21 2245
2014 Non-shift worker 22 30 16 15 10 6 1 56 27 29634
2011 Shift worker 22 30 17 14 10 6 1 56 25 2569
2011 Non-shift worker 21 28 16 15 12 6 1 53 30 28906
2008 Shift worker 22 33 16 13 8 7 1 60 23 2010
2008 Non-shift worker 22 29 16 14 11 7 1 56 27 27065

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 25 18 10 6 18 2 58 19 2604
2017 Non-shift worker 12 23 19 16 11 18 2 43 33 26471
2014 Shift worker 19 26 17 13 8 15 2 54 25 2245
2014 Non-shift worker 12 23 19 17 12 15 2 42 35 29634

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 36 5 3 2 0 0 90 5 2601
2017 Non-shift worker 43 40 8 6 3 0 0 83 9 26451
2014 Shift worker 50 40 6 3 1 0 0 89 4 2245
2014 Non-shift worker 44 40 7 6 2 0 0 85 8 29625
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 34 10 6 2 1 1 82 8 2609
2017 Non-shift worker 40 37 11 8 4 1 0 77 12 26507
2014 Shift worker 42 38 9 7 2 1 1 82 9 2247
2014 Non-shift worker 40 37 11 8 5 1 0 77 12 29641
2011 Shift worker 39 38 12 7 4 0 0 78 11 2578
2011 Non-shift worker 35 39 12 9 5 1 0 75 14 28917
2008 Shift worker 39 39 11 6 3 1 1 79 10 2012
2008 Non-shift worker 37 37 11 9 6 1 0 75 15 27075

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 29 9 3 2 2 1 87 4 2609
2017 Non-shift worker 47 31 11 5 3 2 1 80 9 26503
2014 Shift worker 53 31 9 4 2 2 1 86 5 2246
2014 Non-shift worker 47 31 11 5 4 2 1 80 9 29638
2011 Shift worker 47 33 11 4 3 2 1 82 8 2571
2011 Non-shift worker 44 32 11 6 4 2 1 79 10 28909
2008 Shift worker 45 35 10 4 3 3 0 83 7 2014
2008 Non-shift worker 44 31 11 6 4 3 1 78 11 27075

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 31 8 4 2 1 0 86 6 2609
2017 Non-shift worker 46 34 9 7 4 1 0 81 10 26487
2014 Shift worker 51 35 8 4 2 0 0 86 6 2247
2014 Non-shift worker 46 34 9 7 4 1 0 81 10 29630
2011 Shift worker 45 36 10 5 3 1 0 82 8 2573
2011 Non-shift worker 42 36 9 8 4 1 0 79 12 28881
2008 Shift worker 44 38 9 6 3 1 0 83 8 2014
2008 Non-shift worker 42 36 9 7 5 1 0 78 12 27068

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 79 12 3 1 2 0 3 95 3 2607
2017 Non-shift worker 78 11 3 1 2 0 4 93 3 26460
2014 Shift worker 77 14 3 1 2 0 3 94 3 2245
2014 Non-shift worker 79 11 3 1 2 0 4 94 3 29631
2011 Shift worker 77 13 2 2 3 0 3 93 4 2575
2011 Non-shift worker 78 11 3 2 2 0 4 93 4 28885
2008 Shift worker 80 8 2 2 3 1 5 93 5 2010
2008 Non-shift worker 78 7 3 2 3 1 7 92 5 27045

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 22 7 3 4 2 9 85 7 2599
2017 Non-shift worker 65 22 4 3 3 1 3 89 6 26460
2014 Shift worker 52 24 7 3 4 2 8 85 7 2246
2014 Non-shift worker 65 22 4 3 3 1 3 90 6 29638
2011 Shift worker 47 27 8 5 6 2 5 79 12 2569
2011 Non-shift worker 62 25 5 4 3 1 2 89 7 28941

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 24 6 3 2 1 0 88 5 2604
2017 Non-shift worker 59 25 7 4 4 1 0 85 8 26469

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 24 9 3 2 2 0 85 5 2602
2017 Non-shift worker 55 25 10 4 4 2 0 82 8 26480

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 26 8 3 2 0 0 86 6 2599
2017 Non-shift worker 54 27 9 5 4 0 0 81 9 26456
2014 Shift worker 55 31 7 4 2 0 0 87 6 2245
2014 Non-shift worker 54 29 8 5 4 0 0 83 9 29626
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 42 10 6 3 3 0 81 9 92
2017 Non-shift worker 35 38 10 9 5 1 2 75 14 3921
2014 Shift worker 39 41 9 9 0 3 0 82 9 79
2014 Non-shift worker 36 35 10 9 5 2 3 75 14 4383

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 29 14 3 3 11 1 77 7 2604
2017 Non-shift worker 30 32 15 8 7 7 0 67 16 26508
2014 Shift worker 37 33 12 5 3 10 0 78 9 2244
2014 Non-shift worker 30 32 15 8 6 8 0 68 15 29625
2011 Shift worker 28 33 18 6 5 9 1 68 12 2573
2011 Non-shift worker 24 32 19 10 8 7 0 61 19 28908

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 29 18 6 5 5 1 69 12 2610
2017 Non-shift worker 26 32 17 12 9 3 0 60 22 26501
2014 Shift worker 35 31 18 8 5 3 0 69 13 2243
2014 Non-shift worker 25 33 18 12 8 3 0 61 21 29627
2011 Shift worker 26 34 21 8 7 4 0 62 16 2563
2011 Non-shift worker 21 34 19 13 11 3 0 56 24 28878
2008 Shift worker 29 37 18 7 6 3 1 68 13 2011
2008 Non-shift worker 24 35 17 11 10 3 0 60 22 27046

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 28 19 11 7 9 1 60 19 2605
2017 Non-shift worker 18 30 19 16 10 6 0 52 28 26481
2014 Shift worker 26 30 19 12 6 7 0 60 19 2244
2014 Non-shift worker 17 31 20 16 10 6 0 51 27 29612
2011 Shift worker 16 35 21 13 6 9 1 56 21 2568
2011 Non-shift worker 12 33 20 17 10 7 0 49 29 28925
2008 Shift worker 16 36 20 13 6 9 1 57 21 2005
2008 Non-shift worker 12 34 19 18 10 7 0 49 30 27055

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 29 16 8 8 9 0 65 18 2606
2017 Non-shift worker 22 29 17 13 12 6 0 55 27 26498
2014 Shift worker 30 29 16 11 7 7 0 63 19 2245
2014 Non-shift worker 22 30 18 13 11 6 0 55 26 29620
2011 Shift worker 20 35 19 10 8 9 0 60 19 2568
2011 Non-shift worker 19 33 18 13 11 7 0 55 26 28933
2008 Shift worker 22 35 18 10 6 10 0 62 17 2007
2008 Non-shift worker 18 34 17 12 10 8 0 57 25 27060

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 32 16 9 6 6 0 66 17 2596
2017 Non-shift worker 19 34 17 15 11 4 0 56 27 26474
2014 Shift worker 27 35 18 11 5 3 0 64 17 2244
2014 Non-shift worker 19 35 17 16 10 3 0 56 27 29604
2011 Shift worker 18 39 19 13 6 5 0 60 20 2565
2011 Non-shift worker 15 37 17 17 10 3 0 54 28 28897
2008 Shift worker 24 43 16 10 4 4 0 70 14 2008
2008 Non-shift worker 18 41 15 16 7 3 0 61 24 27053
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 39 13 6 3 2 0 78 9 2606
2017 Non-shift worker 29 42 15 8 4 1 0 71 13 26465
2014 Shift worker 38 41 13 5 1 1 0 80 6 2246
2014 Non-shift worker 32 41 15 6 3 1 0 75 10 29644
2011 Shift worker 31 44 15 6 2 2 0 77 8 2566
2011 Non-shift worker 29 43 16 8 4 1 0 72 11 28897

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 40 11 3 2 3 0 84 5 2599
2017 Non-shift worker 38 41 12 4 2 3 1 82 6 26443
2014 Shift worker 41 42 9 3 1 4 0 86 4 2245
2014 Non-shift worker 41 41 9 4 1 3 1 85 5 29627
2011 Shift worker 35 42 13 4 1 3 1 81 5 2564
2011 Non-shift worker 35 42 13 5 2 3 1 80 7 28885

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 36 10 5 3 3 1 81 9 2600
2017 Non-shift worker 39 37 11 6 3 3 1 79 10 26440
2014 Shift worker 45 37 9 4 2 2 1 84 6 2244
2014 Non-shift worker 44 36 9 5 3 2 1 83 8 29633
2011 Shift worker 37 40 10 5 3 3 1 80 9 2570
2011 Non-shift worker 38 37 11 6 4 3 1 78 10 28861
2008 Shift worker 33 38 14 6 4 4 1 75 11 2010
2008 Non-shift worker 32 38 12 8 5 4 1 74 13 27048

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 34 18 7 4 6 2 69 12 2605
2017 Non-shift worker 27 35 19 9 4 4 1 66 14 26461
2014 Shift worker 31 37 18 5 2 5 2 73 8 2245
2014 Non-shift worker 33 35 16 7 4 3 1 72 11 29632
2011 Shift worker 25 39 19 7 3 5 2 69 11 2572
2011 Non-shift worker 25 38 19 9 5 4 1 66 14 28901

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 27 16 9 7 10 2 63 19 2598
2017 Non-shift worker 20 27 17 14 12 8 2 52 29 26441
2014 Shift worker 24 28 17 13 8 8 2 58 23 2245
2014 Non-shift worker 20 27 17 15 13 8 1 51 30 29624
2011 Shift worker 19 27 18 13 11 10 2 53 26 2575
2011 Non-shift worker 16 26 18 16 14 9 2 46 33 28929

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 19 6 2 2 2 6 89 4 2604
2017 Non-shift worker 64 17 7 3 2 2 5 87 5 26493
2014 Shift worker 63 19 6 3 2 2 5 89 5 2247
2014 Non-shift worker 65 16 7 3 2 1 5 87 5 29637

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 20 4 2 2 2 2 92 4 2606
2017 Non-shift worker 68 17 5 2 2 2 3 90 4 26465
2014 Shift worker 68 18 4 3 2 2 3 90 6 2246
2014 Non-shift worker 69 16 5 2 2 2 3 90 4 29634
2011 Shift worker 68 19 5 3 2 1 2 90 5 2566
2011 Non-shift worker 70 16 5 2 2 2 3 91 4 28916
2008 Shift worker 67 19 4 3 3 2 2 89 6 2007
2008 Non-shift worker 70 16 5 2 2 2 3 90 4 27081

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 34 15 10 6 3 0 68 16 2604
2017 Non-shift worker 24 35 16 14 9 2 0 60 23 26458
2014 Shift worker 29 36 15 12 6 2 0 66 19 2246
2014 Non-shift worker 25 35 16 13 9 2 0 62 22 29631
2011 Shift worker 24 39 17 11 8 1 1 64 19 2573
2011 Non-shift worker 24 38 16 13 8 1 0 63 21 28920
2008 Shift worker 24 42 17 10 5 1 0 67 15 2013
2008 Non-shift worker 23 40 16 12 8 1 0 63 21 27066

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 30 15 11 10 3 2 62 22 2603
2017 Non-shift worker 23 30 14 15 15 2 1 54 31 26470
2014 Shift worker 27 30 15 13 10 2 2 60 24 2247
2014 Non-shift worker 22 30 14 15 15 2 1 54 32 29629
2011 Shift worker 19 32 16 15 14 2 2 53 30 2567
2011 Non-shift worker 19 31 14 17 17 1 1 50 35 28913
2008 Shift worker 22 39 15 12 9 2 2 62 22 2010
2008 Non-shift worker 19 37 13 15 14 1 1 57 30 27071

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 32 22 9 6 7 1 60 16 2607
2017 Non-shift worker 20 34 21 11 7 5 0 58 20 26475

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 33 11 3 2 2 1 84 5 2603
2017 Non-shift worker 43 36 13 3 2 3 0 81 6 26447
2014 Shift worker 54 33 7 2 1 2 0 89 3 2243
2014 Non-shift worker 50 32 10 3 2 3 0 85 5 29626

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 34 8 3 2 1 0 88 4 2606
2017 Non-shift worker 42 39 11 5 3 2 0 82 7 26478
2014 Shift worker 51 34 8 3 1 1 0 87 5 2245
2014 Non-shift worker 46 35 10 4 2 2 0 83 7 29636
2011 Shift worker 37 40 12 5 3 2 0 80 8 2567
2011 Non-shift worker 35 39 14 6 4 2 0 76 10 28895

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 32 7 3 2 0 0 88 5 2607
2017 Non-shift worker 45 37 9 5 4 0 0 82 9 26480
2014 Shift worker 55 33 7 3 1 0 0 89 4 2246
2014 Non-shift worker 48 35 9 5 3 0 0 83 8 29626
2011 Shift worker 43 40 10 4 3 0 0 83 7 2551
2011 Non-shift worker 39 40 11 6 4 0 0 79 10 28844
2008 Shift worker 40 42 10 5 2 1 0 83 7 2004
2008 Non-shift worker 36 42 11 6 4 1 0 79 11 27064

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 32 14 4 3 0 0 79 7 2604
2017 Non-shift worker 36 34 15 8 5 1 0 71 13 26448
2014 Shift worker 42 36 12 6 2 1 0 79 9 2245
2014 Non-shift worker 34 36 15 9 6 1 0 71 15 29641
2011 Shift worker 32 39 16 6 5 1 0 72 12 2565
2011 Non-shift worker 31 38 17 8 5 1 0 69 13 28892

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 35 13 5 3 0 0 78 9 2602
2017 Non-shift worker 34 37 14 9 5 0 0 71 14 26457
2014 Shift worker 39 39 13 7 2 0 0 78 9 2245
2014 Non-shift worker 33 38 14 9 5 0 0 71 15 29634
2011 Shift worker 31 42 15 7 4 0 0 73 11 2567
2011 Non-shift worker 30 40 15 9 5 0 0 71 14 28873
2008 Shift worker 33 42 14 7 3 0 0 76 10 2009
2008 Non-shift worker 31 42 13 9 5 0 0 74 13 27050

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 26 19 8 7 6 1 63 17 2606
2017 Non-shift worker 31 27 18 11 7 5 0 61 19 26452
2014 Shift worker 31 27 19 11 7 5 1 61 19 2247
2014 Non-shift worker 32 28 18 11 7 4 0 62 19 29633
2011 Shift worker 26 28 19 11 10 5 1 58 23 2564
2011 Non-shift worker 30 28 18 11 8 5 0 61 20 28879
2008 Shift worker 25 28 19 12 9 6 0 57 22 2008
2008 Non-shift worker 29 30 17 11 7 5 0 63 20 27061
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 22 44 34 2607
2017 Non-shift worker 22 45 33 26499
2014 Shift worker 22 44 34 2247
2014 Non-shift worker 22 45 33 29641
2011 Shift worker 24 45 32 2576
2011 Non-shift worker 22 46 31 28953

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 9 39 20 5 19 8 556
2017 Non-shift worker 26 41 16 5 6 6 5831
2014 Shift worker 7 54 20 10 9999 10 492
2014 Non-shift worker 27 45 14 8 9999 6 6428
2011 Shift worker 11 42 27 8 9999 11 604
2011 Non-shift worker 26 44 17 7 9999 6 6479
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 10 90 2606
2017 Non-shift worker 15 85 26448
2014 Shift worker 11 89 2244
2014 Non-shift worker 16 84 29606

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 49 264
2017 Non-shift worker 49 3892
2014 Shift worker 59 249
2014 Non-shift worker 50 4539

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 60 264
2017 Non-shift worker 64 3892
2014 Shift worker 52 249
2014 Non-shift worker 61 4539

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 3892
2014 Shift worker 3 249
2014 Non-shift worker 5 4539

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 264
2014 Non-shift worker 0 4539

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 264
2017 Non-shift worker 4 3892
2014 Shift worker 2 249
2014 Non-shift worker 3 4539

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 264
2017 Non-shift worker 11 3892
2014 Shift worker 14 249
2014 Non-shift worker 11 4539

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 264
2017 Non-shift worker 3 3892
2014 Shift worker 2 249
2014 Non-shift worker 3 4539

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 265
2017 Non-shift worker 36 3897
2014 Shift worker 34 250
2014 Non-shift worker 36 4547

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 265
2017 Non-shift worker 39 3897
2014 Shift worker 34 250
2014 Non-shift worker 37 4547

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 265
2017 Non-shift worker 39 3897
2014 Shift worker 29 250
2014 Non-shift worker 36 4547

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 265
2017 Non-shift worker 41 3897
2014 Shift worker 42 250
2014 Non-shift worker 40 4547

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 265
2017 Non-shift worker 25 3897
2014 Shift worker 20 250
2014 Non-shift worker 25 4547

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 55 265
2017 Non-shift worker 56 3897
2014 Shift worker 57 250
2014 Non-shift worker 56 4547

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 265
2017 Non-shift worker 34 3897
2014 Shift worker 32 250
2014 Non-shift worker 34 4547

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 3897
2014 Non-shift worker 1 4547

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 265
2017 Non-shift worker 9 3897
2014 Shift worker 11 250
2014 Non-shift worker 8 4547

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 265
2017 Non-shift worker 9 3897
2014 Shift worker 14 250
2014 Non-shift worker 10 4547

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 265
2017 Non-shift worker 49 3897
2014 Shift worker 44 250
2014 Non-shift worker 45 4547

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 25 265
2017 Non-shift worker 23 3897
2014 Shift worker 23 250
2014 Non-shift worker 24 4547

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 265
2017 Non-shift worker 14 3897
2014 Shift worker 13 250
2014 Non-shift worker 13 4547

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 266
2017 Non-shift worker 47 3895
2014 Shift worker 47 250
2014 Non-shift worker 48 4543

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 266
2017 Non-shift worker 27 3895
2014 Shift worker 28 250
2014 Non-shift worker 29 4543

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 266
2017 Non-shift worker 5 3895
2014 Shift worker 4 250
2014 Non-shift worker 5 4543

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 266
2017 Non-shift worker 25 3895
2014 Shift worker 21 250
2014 Non-shift worker 24 4543

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 266
2017 Non-shift worker 9 3895
2014 Shift worker 11 250
2014 Non-shift worker 11 4543

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 266
2017 Non-shift worker 7 3895
2014 Shift worker 6 250
2014 Non-shift worker 6 4543

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 266
2017 Non-shift worker 13 3895
2014 Shift worker 18 250
2014 Non-shift worker 14 4543

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 266
2017 Non-shift worker 10 3895
2014 Shift worker 8 250
2014 Non-shift worker 9 4543

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 266
2017 Non-shift worker 28 3895
2014 Shift worker 28 250
2014 Non-shift worker 27 4543

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 252
2017 Non-shift worker 13 3616
2014 Shift worker 20 235
2014 Non-shift worker 13 4266

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 252
2017 Non-shift worker 17 3616
2014 Shift worker 24 235
2014 Non-shift worker 17 4266

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 252
2017 Non-shift worker 10 3616
2014 Shift worker 15 235
2014 Non-shift worker 11 4266

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 252
2017 Non-shift worker 8 3616
2014 Shift worker 11 235
2014 Non-shift worker 8 4266

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 252
2017 Non-shift worker 10 3616
2014 Shift worker 10 235
2014 Non-shift worker 10 4266

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 252
2017 Non-shift worker 11 3616
2014 Shift worker 12 235
2014 Non-shift worker 11 4266

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 252
2017 Non-shift worker 14 3616
2014 Shift worker 7 235
2014 Non-shift worker 13 4266

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 252
2017 Non-shift worker 8 3616
2014 Shift worker 12 235
2014 Non-shift worker 8 4266

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 252
2017 Non-shift worker 12 3616
2014 Shift worker 12 235
2014 Non-shift worker 12 4266

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 252
2017 Non-shift worker 21 3616
2014 Shift worker 15 235
2014 Non-shift worker 20 4266

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 252
2017 Non-shift worker 8 3616
2014 Shift worker 9 235
2014 Non-shift worker 8 4266

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 252
2017 Non-shift worker 44 3616
2014 Shift worker 44 235
2014 Non-shift worker 43 4266

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 3616
2014 Non-shift worker 1 4266

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 252
2017 Non-shift worker 51 3616
2014 Shift worker 45 235
2014 Non-shift worker 51 4266

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 3616

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 252
2017 Non-shift worker 13 3616
2014 Shift worker 12 235
2014 Non-shift worker 12 4266

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 88 12 267
2017 Non-shift worker 93 7 3899

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 21 15 3 3 24 10 70 8 2609
2017 Non-shift worker 20 20 19 6 6 23 7 56 16 26496
2014 Shift worker 27 22 14 4 2 23 8 70 9 2248
2014 Non-shift worker 22 21 19 6 6 22 6 58 16 29631

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 32 11 2 2 8 2 83 5 2606
2017 Non-shift worker 34 32 15 5 4 7 1 73 11 26468
2014 Shift worker 44 33 11 3 2 6 1 83 5 2242
2014 Non-shift worker 36 33 15 5 4 7 1 74 10 29615
2011 Shift worker 44 39 9 3 2 3 0 86 5 2567
2011 Non-shift worker 41 38 11 5 3 3 0 81 8 28894
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 45 14 9 3 4 3 72 13 2610
2017 Non-shift worker 29 50 10 5 1 1 2 83 7 26521
2014 Shift worker 18 44 17 11 4 3 2 66 16 2247
2014 Non-shift worker 30 50 10 5 2 1 2 83 7 29637
2011 Shift worker 21 51 14 8 2 2 2 75 10 2578
2011 Non-shift worker 29 54 9 4 1 1 2 85 6 28898
2008 Shift worker 17 50 16 9 3 3 2 70 13 2012
2008 Non-shift worker 26 54 10 5 2 1 2 83 7 27082

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 26 19 6 3 19 6 62 13 2604
2017 Non-shift worker 15 29 21 9 5 16 4 56 18 26481
2014 Shift worker 14 27 22 8 5 17 7 54 17 2246
2014 Non-shift worker 14 28 22 10 6 16 5 52 20 29622
2011 Shift worker 15 32 22 6 4 16 4 60 13 2572
2011 Non-shift worker 15 32 22 8 5 15 3 58 16 28907

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 32 9 1 1 10 4 88 2 2610
2017 Non-shift worker 45 32 10 2 1 7 3 86 4 26499
2014 Shift worker 39 33 12 2 1 11 2 83 3 2246
2014 Non-shift worker 42 33 11 2 1 8 2 84 4 29634
2011 Shift worker 39 39 10 2 1 8 2 85 3 2570
2011 Non-shift worker 42 35 10 2 1 7 2 85 4 28908
2008 Shift worker 36 40 9 2 1 10 2 86 4 2008
2008 Non-shift worker 39 38 9 2 1 7 2 86 4 27068

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 31 11 2 1 13 4 83 4 2605
2017 Non-shift worker 35 32 13 5 3 10 2 76 9 26445
2014 Shift worker 33 32 15 3 2 14 2 77 6 2246
2014 Non-shift worker 33 32 14 4 3 10 2 75 8 29627
2011 Shift worker 32 37 14 3 2 11 2 78 6 2570
2011 Non-shift worker 33 35 14 4 3 9 2 77 8 28844
2008 Shift worker 34 38 12 3 2 8 3 80 6 2011
2008 Non-shift worker 33 36 12 6 3 7 2 76 11 27060
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 6 94 2602
2017 Non-shift worker 8 92 26436
2014 Shift worker 7 93 2246
2014 Non-shift worker 7 93 29584

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 147
2017 Non-shift worker 30 2029
2014 Shift worker 35 145
2014 Non-shift worker 30 2135

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 70 147
2017 Non-shift worker 81 2029
2014 Shift worker 65 145
2014 Non-shift worker 80 2135

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 2029
2014 Shift worker 3 145
2014 Non-shift worker 2 2135

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 2029

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 147
2017 Non-shift worker 5 2029
2014 Shift worker 8 145
2014 Non-shift worker 5 2135

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 147
2017 Non-shift worker 9 2029
2014 Shift worker 17 145
2014 Non-shift worker 8 2135

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 147
2017 Non-shift worker 8 2029
2014 Shift worker 13 145
2014 Non-shift worker 10 2135

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 146
2017 Non-shift worker 30 2023
2014 Shift worker 30 145
2014 Non-shift worker 25 2132

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 146
2017 Non-shift worker 20 2023
2014 Shift worker 25 145
2014 Non-shift worker 20 2132

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 146
2017 Non-shift worker 19 2023
2014 Shift worker 18 145
2014 Non-shift worker 16 2132

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 146
2017 Non-shift worker 7 2023
2014 Shift worker 4 145
2014 Non-shift worker 6 2132

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 146
2017 Non-shift worker 25 2023
2014 Shift worker 21 145
2014 Non-shift worker 24 2132

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 146
2017 Non-shift worker 28 2023
2014 Shift worker 19 145
2014 Non-shift worker 24 2132

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 146
2017 Non-shift worker 4 2023
2014 Non-shift worker 2 2132

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 2023

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 146
2017 Non-shift worker 6 2023
2014 Shift worker 6 145
2014 Non-shift worker 7 2132

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 146
2017 Non-shift worker 12 2023
2014 Shift worker 16 145
2014 Non-shift worker 13 2132

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 2023

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 146
2017 Non-shift worker 18 2023
2014 Shift worker 8 145
2014 Non-shift worker 17 2132

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 146
2017 Non-shift worker 0 2023
2014 Non-shift worker 0 2132

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 146
2017 Non-shift worker 17 2023
2014 Shift worker 36 145
2014 Non-shift worker 27 2132

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 147
2017 Non-shift worker 28 2028
2014 Shift worker 26 145
2014 Non-shift worker 28 2136

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 147
2017 Non-shift worker 15 2028
2014 Shift worker 10 145
2014 Non-shift worker 14 2136

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 2028
2014 Shift worker 3 145
2014 Non-shift worker 3 2136

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 147
2017 Non-shift worker 20 2028
2014 Shift worker 20 145
2014 Non-shift worker 21 2136

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 147
2017 Non-shift worker 5 2028
2014 Shift worker 4 145
2014 Non-shift worker 5 2136

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 2028
2014 Shift worker 8 145
2014 Non-shift worker 5 2136

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 147
2017 Non-shift worker 8 2028
2014 Shift worker 10 145
2014 Non-shift worker 9 2136

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 147
2017 Non-shift worker 7 2028
2014 Shift worker 7 145
2014 Non-shift worker 8 2136

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 147
2017 Non-shift worker 50 2028
2014 Shift worker 49 145
2014 Non-shift worker 49 2136

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 143
2017 Non-shift worker 6 1875
2014 Shift worker 7 133
2014 Non-shift worker 6 2016

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 143
2017 Non-shift worker 12 1875
2014 Shift worker 16 133
2014 Non-shift worker 11 2016

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 143
2017 Non-shift worker 4 1875
2014 Shift worker 5 133
2014 Non-shift worker 4 2016

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 143
2017 Non-shift worker 2 1875
2014 Shift worker 5 133
2014 Non-shift worker 3 2016

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 1875
2014 Non-shift worker 3 2016

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 143
2017 Non-shift worker 5 1875
2014 Shift worker 4 133
2014 Non-shift worker 5 2016

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 143
2017 Non-shift worker 9 1875
2014 Shift worker 11 133
2014 Non-shift worker 10 2016

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 143
2017 Non-shift worker 9 1875
2014 Shift worker 17 133
2014 Non-shift worker 8 2016

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 143
2017 Non-shift worker 10 1875
2014 Shift worker 14 133
2014 Non-shift worker 10 2016

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 143
2017 Non-shift worker 21 1875
2014 Shift worker 18 133
2014 Non-shift worker 19 2016

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 143
2017 Non-shift worker 7 1875
2014 Shift worker 5 133
2014 Non-shift worker 8 2016

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 143
2017 Non-shift worker 42 1875
2014 Shift worker 42 133
2014 Non-shift worker 42 2016

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 1875
2014 Non-shift worker 2 2016

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 143
2017 Non-shift worker 61 1875
2014 Shift worker 59 133
2014 Non-shift worker 64 2016

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 143
2017 Non-shift worker 1 1875

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 143
2017 Non-shift worker 14 1875
2014 Shift worker 12 133
2014 Non-shift worker 13 2016

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 90 10 147
2017 Non-shift worker 93 7 2034

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 22 14 2 2 24 8 73 6 2609
2017 Non-shift worker 21 20 20 3 3 27 6 61 10 26483
2014 Shift worker 27 21 15 2 2 25 7 72 5 2247
2014 Non-shift worker 23 19 20 3 3 27 6 62 8 29626

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 33 11 2 2 9 2 84 4 2600
2017 Non-shift worker 37 32 15 3 3 9 1 76 7 26431
2014 Shift worker 44 31 12 2 1 9 1 83 4 2247
2014 Non-shift worker 38 32 15 3 2 9 1 77 6 29610
2011 Shift worker 44 38 10 2 2 4 0 86 4 2571
2011 Non-shift worker 43 36 11 4 2 4 0 83 6 28881
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 24 20 13 16 1 2 49 30 2609
2017 Non-shift worker 27 28 19 12 11 1 2 57 23 26455

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 28 25 10 6 1 2 58 16 2607
2017 Non-shift worker 19 29 27 15 9 0 1 49 24 26445

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 25 17 8 6 1 8 66 15 2601
2017 Non-shift worker 26 29 21 12 7 1 3 57 21 26420

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 23 18 10 8 3 5 62 19 2605
2017 Non-shift worker 27 24 20 13 10 2 4 54 24 26448

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 17 8 2 1 1 13 86 4 2598
2017 Non-shift worker 54 17 8 3 2 1 16 85 5 26402

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 28 20 9 6 0 1 65 15 2600
2017 Non-shift worker 32 31 21 9 6 0 1 64 15 26357

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 28 18 8 4 2 3 69 13 2594
2017 Non-shift worker 28 33 21 10 5 1 2 63 15 26334

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 28 19 9 5 1 4 66 15 2598
2017 Non-shift worker 22 31 23 14 7 1 2 54 22 26354

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 27 17 7 4 1 3 71 12 2600
2017 Non-shift worker 31 32 19 10 5 1 2 65 16 26347

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 30 20 11 7 1 2 61 18 2594
2017 Non-shift worker 24 31 23 13 7 1 2 57 20 26300

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 22 11 4 2 0 3 83 6 2606
2017 Non-shift worker 52 24 13 5 3 0 2 78 9 26469

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 74 10 5 3 3 1 4 89 6 2602
2017 Non-shift worker 69 13 6 4 3 1 4 87 7 26460

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 19 7 3 2 0 4 88 5 2596
2017 Non-shift worker 57 27 9 3 2 0 3 86 5 26446

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 15 7 4 3 1 3 86 8 2605
2017 Non-shift worker 59 20 9 5 4 1 2 81 9 26441

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 7 3 1 1 1 24 94 2 2600
2017 Non-shift worker 52 11 4 2 1 1 30 90 3 26427

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 14 8 3 2 1 8 85 6 2579
2017 Non-shift worker 58 20 9 3 1 1 8 86 5 26308

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 17 14 13 19 1 3 52 33 2607
2017 Non-shift worker 55 18 9 6 8 1 4 76 14 26476

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 29 13 5 3 0 3 78 8 2604
2017 Non-shift worker 45 31 14 5 2 0 3 78 8 26429

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 32 36 10 5 0 0 48 15 2609
2017 Non-shift worker 12 31 38 13 5 0 0 43 18 26505

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 16 38 22 14 1 1 37 24 2597
2017 Non-shift worker 9 19 41 22 9 0 0 31 28 26389

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 41 16 7 4 6 0 71 12 2594
2017 Non-shift worker 27 43 15 7 4 3 0 73 12 26444

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 42 17 11 6 3 0 64 18 2603
2017 Non-shift worker 19 40 18 13 8 2 0 60 22 26470
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 15 85 2606
2017 Non-shift worker 17 83 26469
2014 Shift worker 14 86 2243
2014 Non-shift worker 15 85 29580

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 84 16 390
2017 Non-shift worker 80 20 4483
2014 Shift worker 82 18 318
2014 Non-shift worker 81 19 4552

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 39 7 5 3 1 0 86 8 322
2017 Non-shift worker 44 37 6 8 5 1 0 82 13 3590
2014 Shift worker 57 30 4 7 1 0 0 88 8 262
2014 Non-shift worker 51 32 5 7 4 0 0 84 11 3698
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 25 20 11 9 4 1 32 68 2609
2017 Non-shift worker 39 28 16 7 6 4 1 41 59 26504

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 1677
2017 Non-shift worker 18 14734

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 42 1677
2017 Non-shift worker 34 14734

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 1677
2017 Non-shift worker 15 14734

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 1677
2017 Non-shift worker 38 14734

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 1677
2017 Non-shift worker 4 14734

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 1677
2017 Non-shift worker 45 14734

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 8 63 13 7 2 6 1642
2017 Non-shift worker 7 61 16 7 3 6 14537

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 25 17 15 17 2 9 44 37 1686
2017 Non-shift worker 10 22 18 16 20 2 11 37 42 14900

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 17 17 18 30 3 8 27 54 1685
2017 Non-shift worker 5 16 15 20 33 2 9 24 59 14891
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