2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	49	3	10	4	82	15	4027
2017	Non-supervisor	34	48	4	10	4	81	14	25154
2014	Supervisor	42	45	3	8	2	87	10	4477
2014	Non-supervisor	36	48	4	9	3	84	12	27535
2011	Supervisor	48	44	2	5	2	91	7	4554
2011	Non-supervisor	38	48	4	8	2	86	10	27113
2008	Supervisor	45	44	3	6	2	89	8	4181
2008	Non-supervisor	37	49	4	7	2	87	10	24873

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	74	18	3	2	1	1	2	94	3	4016
2017	Non-supervisor	73	20	3	2	1	1	1	94	3	25093
2014	Supervisor	79	15	2	2	1	0	1	95	2	4478
2014	Non-supervisor	74	19	3	2	1	1	1	94	3	27538
2011	Supervisor	78	16	2	2	1	0	1	95	3	4555
2011	Non-supervisor	75	18	3	2	1	1	1	94	3	27116
2008	Supervisor	77	16	2	2	1	1	1	95	3	4182
2008	Non-supervisor	75	18	3	2	1	1	1	94	3	24849

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	16	4	5	2	2	89	7	4024
2017	Non-supervisor	71	17	4	4	2	2	89	6	25132
2014	Supervisor	73	16	3	5	2	1	90	7	4478
2014	Non-supervisor	71	16	4	4	3	2	89	7	27528
2011	Supervisor	73	16	3	4	2	2	90	7	4551
2011	Non-supervisor	72	16	4	4	3	2	89	7	27093
2008	Supervisor	72	15	3	5	3	1	89	8	4183
2008	Non-supervisor	72	16	4	4	3	1	89	7	24864

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	31	5	12	8	76	19	4022
2017	Non-supervisor	41	37	7	10	5	77	16	25118
2014	Supervisor	52	30	4	9	6	82	14	4476
2014	Non-supervisor	43	36	7	9	5	79	14	27527
2011	Supervisor	54	31	4	7	4	85	11	4538
2011	Non-supervisor	40	40	7	8	4	80	12	27031

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	46	9	12	5	0	74	17	4020
2017	Non-supervisor	24	43	11	15	7	0	67	22	25141
2014	Supervisor	32	44	9	11	4	0	76	15	4476
2014	Non-supervisor	24	43	11	14	7	0	68	21	27520
2011	Supervisor	36	44	9	8	3	0	80	11	4550
2011	Non-supervisor	25	45	12	13	5	1	70	18	27087
2008	Supervisor	29	45	11	10	3	0	75	14	4178
2008	Non-supervisor	24	46	11	12	6	0	71	18	24868

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	33	6	3	1	89	5	4018
2017	Non-supervisor	34	41	13	7	4	75	11	25124
2014	Supervisor	55	34	6	4	1	89	5	4478
2014	Non-supervisor	34	41	14	7	4	75	11	27534
2011	Supervisor	54	34	6	4	2	88	5	4552
2011	Non-supervisor	36	38	14	7	5	75	12	27087
2008	Supervisor	49	40	6	4	1	89	5	4179
2008	Non-supervisor	30	43	14	7	5	74	12	24876

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	32	4	3	1	92	4	4018
2017	Non-supervisor	40	41	9	6	3	81	10	25097
2014	Supervisor	60	33	4	3	1	92	4	4478
2014	Non-supervisor	39	41	10	6	3	80	10	27512
2011	Supervisor	54	38	4	3	1	93	4	4551
2011	Non-supervisor	38	43	9	6	4	81	10	27093
2008	Supervisor	51	42	4	2	1	93	3	4182
2008	Non-supervisor	36	46	9	5	3	82	9	24876

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	31	4	4	1	91	5	4005
2017	Non-supervisor	45	39	8	6	2	84	8	25077
2014	Supervisor	63	28	4	3	1	92	4	4477
2014	Non-supervisor	44	39	8	6	2	84	8	27509

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	33	7	8	5	0	0	80	13	4017
2017	Non-supervisor	44	35	10	7	4	0	1	79	11	25110
2014	Supervisor	47	34	8	8	4	0	0	81	12	4479
2014	Non-supervisor	41	35	11	7	4	0	1	77	11	27522
2011	Supervisor	46	38	6	7	3	0	0	84	9	4551
2011	Non-supervisor	40	38	11	6	3	1	1	79	10	27088

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	22	9	12	14	1	10	60	30	4013
2017	Non-supervisor	31	20	14	7	9	3	15	63	20	25102
2014	Supervisor	32	23	9	12	13	0	9	61	28	4478
2014	Non-supervisor	31	22	13	8	10	3	14	63	21	27525
2011	Supervisor	31	25	9	13	13	0	10	62	28	4554
2011	Non-supervisor	31	22	12	9	10	3	14	63	22	27092
2008	Supervisor	32	24	8	14	12	0	10	62	29	4179
2008	Non-supervisor	33	23	11	9	9	3	12	66	21	24863

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	42	6	4	2	87	7	4023
2017	Non-supervisor	29	46	13	8	5	75	12	25128
2014	Supervisor	45	42	6	5	2	87	7	4479
2014	Non-supervisor	28	47	13	8	4	75	12	27532
2011	Supervisor	47	40	7	5	2	87	7	4551
2011	Non-supervisor	31	44	13	7	5	75	12	27062
2008	Supervisor	48	41	6	4	2	88	6	4165
2008	Non-supervisor	31	45	12	7	4	76	12	24758

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	39	13	12	7	0	68	19	4018
2017	Non-supervisor	22	37	18	13	9	0	60	22	25116
2014	Supervisor	28	39	13	12	7	0	67	20	4479
2014	Non-supervisor	20	36	18	15	10	0	56	25	27523
2011	Supervisor	24	41	14	13	8	0	66	21	4551
2011	Non-supervisor	18	39	17	15	10	1	57	25	27114

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	45	8	8	3	0	0	81	11	4018
2017	Non-supervisor	32	44	11	9	3	0	0	77	12	25107

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	35	5	2	1	0	91	4	4018
2017	Non-supervisor	41	41	10	5	3	1	83	7	25095
2014	Supervisor	57	34	5	2	1	0	92	3	4476
2014	Non-supervisor	39	42	11	5	3	1	81	7	27522
2011	Supervisor	53	38	5	2	1	0	91	4	4549
2011	Non-supervisor	36	45	11	5	2	1	82	8	27114
2008	Supervisor	58	34	5	2	1	0	92	4	4180
2008	Non-supervisor	42	42	9	4	2	1	85	6	24873

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	39	10	9	7	0	0	74	16	4015
2017	Non-supervisor	25	38	16	12	9	0	0	63	20	25098

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	28	4	1	1	94	2	4016
2017	Non-supervisor	49	36	10	3	2	85	5	25072
2014	Supervisor	74	21	3	1	1	95	2	4476
2014	Non-supervisor	59	29	8	2	1	88	4	27518
2011	Supervisor	71	24	4	1	0	94	2	4553
2011	Non-supervisor	57	31	8	2	1	88	3	27118

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	41	7	8	5	0	0	80	13	4010
2017	Non-supervisor	24	39	15	13	8	0	0	63	21	25053
2014	Supervisor	34	44	7	10	6	0	0	78	15	4479
2014	Non-supervisor	19	40	15	15	11	0	0	59	26	27534
2011	Supervisor	43	39	6	7	4	0	0	82	12	4546
2011	Non-supervisor	25	41	14	12	7	1	1	67	19	27086

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	36	10	8	5	0	78	12	4010
2017	Non-supervisor	27	35	18	12	8	1	62	20	25054
2014	Supervisor	39	36	10	9	5	0	76	14	4480
2014	Non-supervisor	24	36	17	13	9	0	60	22	27527

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	38	9	9	4	0	78	13	4014
2017	Non-supervisor	30	40	14	10	5	0	71	15	25047
2014	Supervisor	40	39	10	7	4	0	79	11	4477
2014	Non-supervisor	29	41	15	10	6	0	70	15	27531
2011	Supervisor	46	40	7	5	2	0	86	7	4548
2011	Non-supervisor	36	42	12	7	3	1	79	10	27069

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	37	7	4	2	88	5	4007
2017	Non-supervisor	37	41	12	6	4	79	9	25022
2014	Supervisor	52	37	7	3	1	89	5	4476
2014	Non-supervisor	39	41	11	5	3	80	9	27516
2011	Supervisor	51	39	6	3	1	90	5	4558
2011	Non-supervisor	37	43	11	6	3	80	9	27105
2008	Supervisor	52	39	5	3	1	91	5	4182
2008	Non-supervisor	38	44	9	6	3	82	9	24886

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	39	21	11	5	0	0	63	16	4020
2017	Non-supervisor	48	33	12	3	2	1	2	83	5	25144
2014	Supervisor	24	35	24	10	6	0	0	60	16	4479
2014	Non-supervisor	45	33	14	4	2	0	1	79	7	27536
2011	Supervisor	24	36	24	12	5	0	0	60	16	4549
2011	Non-supervisor	43	34	15	4	2	0	1	78	7	27121
2008	Supervisor	16	34	28	14	7	0	0	50	22	4183
2008	Non-supervisor	36	36	17	6	3	0	1	74	9	24880

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	30	38	12	5	0	1	17	45	4006
2017	Non-supervisor	10	22	35	18	10	1	4	29	33	25023
2014	Supervisor	12	32	39	12	4	0	0	16	44	4468
2014	Non-supervisor	10	25	36	17	8	1	3	26	37	27484
2011	Supervisor	13	31	38	13	4	0	1	17	44	4545
2011	Non-supervisor	9	24	36	18	8	1	3	28	35	27011
2008	Supervisor	10	32	40	14	3	0	0	17	43	4181
2008	Non-supervisor	9	25	37	19	8	1	2	27	34	24820

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	21	32	21	12	0	1	34	34	4001
2017	Non-supervisor	10	17	29	21	16	3	5	40	30	24937
2014	Supervisor	11	21	33	22	10	1	1	33	33	4473
2014	Non-supervisor	10	19	29	22	14	3	4	37	31	27440
2011	Supervisor	9	20	33	24	11	0	2	36	30	4549
2011	Non-supervisor	9	17	29	24	15	3	4	41	28	27003
2008	Supervisor	8	19	32	27	13	1	1	40	28	4177
2008	Non-supervisor	8	17	30	25	15	3	3	43	26	24776

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	25	36	16	6	0	1	22	41	4003
2017	Non-supervisor	12	19	30	20	12	3	5	35	33	24977
2014	Supervisor	16	25	34	17	6	0	1	24	42	4478
2014	Non-supervisor	12	20	30	20	11	2	4	33	35	27442
2011	Supervisor	13	25	36	17	7	0	1	25	39	4546
2011	Non-supervisor	11	19	31	21	12	2	5	35	32	26992
2008	Supervisor	9	21	38	23	8	0	1	31	31	4176
2008	Non-supervisor	9	19	31	23	11	3	4	37	30	24793

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	20	41	22	8	0	1	30	30	3993
2017	Non-supervisor	7	12	28	28	18	2	6	49	20	24867
2014	Supervisor	10	21	41	21	6	0	0	27	31	4469
2014	Non-supervisor	7	13	30	28	16	1	5	47	21	27382
2011	Supervisor	9	22	41	22	6	0	1	28	31	4537
2011	Non-supervisor	6	13	30	28	16	1	5	48	20	26961
2008	Supervisor	8	22	43	21	5	0	0	26	31	4177
2008	Non-supervisor	6	13	31	30	16	1	4	48	19	24780

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	28	32	12	6	0	1	18	49	4015
2017	Non-supervisor	11	17	27	21	16	2	6	40	30	24945
2014	Supervisor	22	30	31	11	5	0	1	16	52	4478
2014	Non-supervisor	12	19	29	20	14	2	4	36	33	27430
2011	Supervisor	21	31	32	11	4	0	1	15	52	4552
2011	Non-supervisor	12	20	29	20	13	2	5	35	34	27014
2008	Supervisor	21	32	32	11	4	0	1	15	53	4182
2008	Non-supervisor	10	19	29	22	15	2	4	39	31	24771

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	23	33	22	9	0	1	31	36	4010
2017	Non-supervisor	9	15	25	23	17	5	7	45	27	24965
2014	Supervisor	11	21	34	23	9	0	1	33	32	4465
2014	Non-supervisor	8	15	25	25	17	4	6	46	26	27430
2011	Supervisor	10	21	35	23	9	0	1	33	31	4542
2011	Non-supervisor	8	16	26	24	16	3	6	45	26	26953
2008	Supervisor	14	25	34	19	7	0	1	27	39	4183
2008	Non-supervisor	10	18	26	23	15	4	5	41	30	24805

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	27	37	14	5	0	1	19	43	4006
2017	Non-supervisor	12	20	33	17	11	3	5	30	34	24980
2014	Supervisor	15	27	37	14	5	0	1	20	42	4471
2014	Non-supervisor	13	21	32	17	10	3	4	30	36	27453

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	73	12	5	4	2	0	4	89	6	4021
2017	Non-supervisor	72	13	5	3	2	1	4	89	5	25136
2014	Supervisor	77	11	4	3	2	0	3	91	5	4477
2014	Non-supervisor	74	12	4	3	3	0	4	90	6	27536
2011	Supervisor	75	12	3	4	2	0	3	90	6	4543
2011	Non-supervisor	72	13	5	3	3	1	4	89	6	27089
2008	Supervisor	71	12	4	3	3	0	7	89	7	4182
2008	Non-supervisor	69	11	5	3	4	1	8	87	8	24862

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	41	11	7	5	1	1	77	12	4015
2017	Non-supervisor	28	32	16	8	6	6	4	67	15	25131
2014	Supervisor	42	40	8	6	3	1	1	83	9	4479
2014	Non-supervisor	33	32	15	8	5	4	3	70	14	27531

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	29	5	6	3	0	86	9	4022
2017	Non-supervisor	45	31	9	8	5	1	77	13	25132
2014	Supervisor	61	27	4	6	2	0	88	8	4476
2014	Non-supervisor	48	29	9	8	5	1	78	14	27525

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	42	10	15	6	0	0	69	22	4022
2017	Non-supervisor	26	35	15	14	8	2	1	63	22	25100
2014	Supervisor	27	46	9	14	5	0	0	73	18	4477
2014	Non-supervisor	24	39	14	14	7	2	1	64	22	27537
2011	Supervisor	27	45	9	14	5	0	0	72	19	4550
2011	Non-supervisor	21	38	14	16	8	2	0	61	24	27112
2008	Supervisor	29	43	9	13	5	0	0	73	18	4180
2008	Non-supervisor	22	38	14	15	7	3	1	63	23	24867

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	36	11	12	7	1	0	69	20	4019
2017	Non-supervisor	19	28	17	15	11	9	1	52	29	25120
2014	Supervisor	39	35	10	10	5	1	0	75	15	4479
2014	Non-supervisor	20	29	17	15	11	7	1	53	28	27526
2011	Supervisor	40	33	10	10	6	1	0	74	16	4548
2011	Non-supervisor	18	28	17	16	13	7	1	49	32	27091
2008	Supervisor	39	35	9	10	6	1	0	75	16	4182
2008	Non-supervisor	19	29	17	15	12	8	1	53	29	24862

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	39	14	17	8	2	1	60	26	4016
2017	Non-supervisor	12	21	20	15	11	20	2	42	33	25110
2014	Supervisor	20	38	14	16	8	1	1	60	25	4480
2014	Non-supervisor	11	21	20	17	12	17	2	39	36	27525

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	42	6	6	2	86	8	4008
2017	Non-supervisor	44	39	8	6	3	84	9	25095
2014	Supervisor	48	42	5	5	1	89	6	4478
2014	Non-supervisor	44	40	7	6	2	84	8	27517

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	38	9	8	5	0	0	78	13	4023
2017	Non-supervisor	40	36	11	7	4	1	0	77	11	25144
2014	Supervisor	39	38	9	8	5	0	0	77	13	4481
2014	Non-supervisor	40	37	11	7	4	1	0	77	12	27535
2011	Supervisor	34	39	10	10	5	0	0	74	15	4547
2011	Non-supervisor	35	39	12	8	5	1	0	75	13	27107
2008	Supervisor	31	39	12	11	7	1	0	70	18	4183
2008	Non-supervisor	38	37	10	8	5	1	1	76	14	24873

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	32	9	6	4	1	0	81	10	4022
2017	Non-supervisor	48	31	11	5	3	3	1	81	8	25140
2014	Supervisor	49	31	9	6	3	1	0	81	9	4481
2014	Non-supervisor	47	31	11	5	3	2	1	80	9	27530
2011	Supervisor	45	33	10	6	4	1	0	80	10	4551
2011	Non-supervisor	44	32	11	6	4	2	1	79	10	27089
2008	Supervisor	43	34	11	6	5	2	0	78	11	4182
2008	Non-supervisor	44	31	11	6	4	3	1	78	11	24876

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	34	6	7	3	0	84	10	4022
2017	Non-supervisor	46	34	9	6	4	1	81	10	25124
2014	Supervisor	50	33	6	6	3	0	84	10	4478
2014	Non-supervisor	45	34	9	6	4	1	81	10	27528
2011	Supervisor	46	36	7	7	4	0	82	11	4548
2011	Non-supervisor	42	36	10	8	4	1	78	12	27064
2008	Supervisor	43	38	7	7	5	0	81	12	4182
2008	Non-supervisor	42	36	9	7	5	1	78	12	24869

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	81	9	3	2	1	0	4	94	3	4013
2017	Non-supervisor	78	11	3	1	2	0	4	93	3	25106
2014	Supervisor	82	8	3	1	1	0	4	94	3	4479
2014	Non-supervisor	78	11	3	1	2	0	4	93	3	27526
2011	Supervisor	81	9	3	2	2	0	4	93	4	4551
2011	Non-supervisor	77	11	3	2	2	0	4	93	4	27070
2008	Supervisor	80	6	2	2	2	0	7	93	5	4182
2008	Non-supervisor	78	7	3	2	3	1	7	92	5	24842

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	22	4	4	3	0	3	88	7	4017
2017	Non-supervisor	64	21	5	3	3	1	3	89	6	25093
2014	Supervisor	65	21	4	4	3	0	4	89	7	4478
2014	Non-supervisor	64	22	5	3	3	1	3	90	6	27534
2011	Supervisor	62	24	4	4	3	0	4	89	7	4552
2011	Non-supervisor	61	25	5	4	3	1	2	88	7	27114

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	23	6	4	4	0	0	85	8	4016
2017	Non-supervisor	59	25	7	4	3	1	0	85	8	25107

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	25	9	4	4	1	0	83	8	4020
2017	Non-supervisor	56	25	10	4	3	2	0	82	7	25113

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	27	8	5	4	83	9	4012
2017	Non-supervisor	55	27	9	5	4	82	9	25093
2014	Supervisor	57	28	7	5	3	85	8	4475
2014	Non-supervisor	53	29	8	5	4	83	9	27524

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	38	10	9	5	1	2	76	14	4022
2014	Supervisor	36	35	10	9	5	2	3	75	14	4476

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	35	11	9	7	1	0	73	16	4026
2017	Non-supervisor	30	31	16	8	6	9	0	67	15	25138
2014	Supervisor	39	35	10	9	5	2	0	76	13	4474
2014	Non-supervisor	29	32	16	8	6	9	0	67	15	27507
2011	Supervisor	34	36	12	9	6	2	0	72	16	4552
2011	Non-supervisor	23	31	20	10	8	8	1	59	19	27085

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	35	12	11	8	0	68	20	4024
2017	Non-supervisor	26	31	18	12	9	4	60	21	25138
2014	Supervisor	33	38	12	11	6	0	71	17	4475
2014	Non-supervisor	25	32	18	12	8	3	60	21	27504
2011	Supervisor	28	39	13	11	8	1	68	19	4548
2011	Non-supervisor	20	33	20	12	11	3	55	24	27052
2008	Supervisor	34	38	11	9	7	1	72	17	4178
2008	Non-supervisor	22	35	18	11	10	3	59	22	24847

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	38	15	16	9	1	59	26	4024
2017	Non-supervisor	19	29	20	15	10	7	51	27	25114
2014	Supervisor	20	39	17	16	7	1	60	23	4473
2014	Non-supervisor	18	29	21	15	10	7	51	27	27492
2011	Supervisor	14	43	16	17	8	1	58	25	4552
2011	Non-supervisor	12	32	21	17	10	8	48	29	27096
2008	Supervisor	15	43	15	18	8	1	59	26	4180
2008	Non-supervisor	11	33	20	17	10	8	48	30	24848

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	33	15	11	9	1	64	20	4025
2017	Non-supervisor	22	28	17	13	12	7	54	27	25129
2014	Supervisor	33	34	14	10	7	2	69	17	4472
2014	Non-supervisor	21	29	18	13	12	7	54	26	27505
2011	Supervisor	30	38	13	9	7	2	70	17	4557
2011	Non-supervisor	17	32	19	13	11	8	53	27	27100
2008	Supervisor	32	39	13	8	6	2	72	15	4182
2008	Non-supervisor	16	33	18	13	10	9	55	26	24854

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	42	13	13	8	0	66	21	4019
2017	Non-supervisor	20	33	17	15	11	5	55	27	25102
2014	Supervisor	25	41	13	14	6	0	66	21	4473
2014	Non-supervisor	19	34	18	15	11	4	55	27	27484
2011	Supervisor	20	44	13	16	7	1	65	23	4547
2011	Non-supervisor	15	36	18	17	10	4	52	29	27070
2008	Supervisor	24	47	10	14	5	1	71	19	4179
2008	Non-supervisor	17	40	16	16	8	3	60	24	24851

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	42	10	7	3	0	80	10	4015
2017	Non-supervisor	29	41	16	8	4	1	71	13	25104
2014	Supervisor	42	41	9	5	2	0	83	7	4479
2014	Non-supervisor	31	41	16	7	4	1	74	10	27513
2011	Supervisor	36	46	10	6	2	0	81	9	4549
2011	Non-supervisor	28	43	17	8	4	2	71	12	27074

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	39	7	3	1	0	0	89	4	4016
2017	Non-supervisor	37	41	12	4	2	3	1	81	6	25075
2014	Supervisor	53	37	5	2	1	1	0	91	3	4474
2014	Non-supervisor	40	41	10	4	1	3	1	84	5	27483
2011	Supervisor	45	41	9	3	1	1	0	87	4	4553
2011	Non-supervisor	33	42	14	5	2	4	1	78	7	27055

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	34	7	4	2	1	0	87	6	4013
2017	Non-supervisor	37	37	12	6	3	3	1	78	10	25074
2014	Supervisor	58	32	5	3	1	0	0	91	4	4474
2014	Non-supervisor	42	37	9	5	3	2	1	82	8	27489
2011	Supervisor	52	34	6	4	2	1	0	87	6	4550
2011	Non-supervisor	35	38	12	6	4	3	1	77	11	27041
2008	Supervisor	46	36	8	6	3	1	0	84	9	4177
2008	Non-supervisor	29	39	13	8	5	5	1	73	14	24850

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	36	12	6	2	1	0	80	8	4018
2017	Non-supervisor	25	35	20	9	5	5	1	64	15	25097
2014	Supervisor	53	33	8	3	1	1	0	87	5	4472
2014	Non-supervisor	30	36	18	7	4	4	1	70	12	27491
2011	Supervisor	40	40	11	6	3	1	0	81	8	4550
2011	Non-supervisor	22	38	20	9	5	5	1	64	15	27080

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	28	15	13	10	3	4	59	25	4016
2017	Non-supervisor	20	26	17	14	12	9	2	52	29	25074
2014	Supervisor	30	28	14	12	9	3	3	62	23	4471
2014	Non-supervisor	19	26	18	15	13	8	1	50	31	27483
2011	Supervisor	24	28	16	13	10	5	4	57	25	4554
2011	Non-supervisor	15	25	19	16	14	10	2	45	34	27108

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	18	7	4	2	0	4	87	6	4027
2017	Non-supervisor	64	17	7	3	2	2	6	87	5	25120
2014	Supervisor	67	16	7	3	2	0	4	87	5	4474
2014	Non-supervisor	65	17	7	3	2	2	6	88	5	27482

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	17	5	2	1	1	4	92	3	4015
2017	Non-supervisor	68	17	5	2	2	3	3	90	4	25106
2014	Supervisor	72	16	4	2	1	1	3	92	3	4473
2014	Non-supervisor	68	16	5	2	2	2	3	90	5	27477
2011	Supervisor	76	15	4	1	1	1	2	94	2	4543
2011	Non-supervisor	69	17	5	2	2	2	3	90	4	27094
2008	Supervisor	74	16	4	2	1	2	2	93	3	4181
2008	Non-supervisor	70	16	5	2	2	2	3	90	4	24875

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	40	12	12	5	0	71	17	4021
2017	Non-supervisor	24	34	17	13	9	3	59	23	25092
2014	Supervisor	33	40	11	10	5	0	73	15	4472
2014	Non-supervisor	24	35	16	13	9	2	60	23	27476
2011	Supervisor	33	42	10	9	5	0	76	14	4552
2011	Non-supervisor	23	37	17	13	9	1	61	22	27096
2008	Supervisor	30	44	12	9	5	0	74	14	4182
2008	Non-supervisor	22	39	16	12	9	1	62	21	24866

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	32	10	13	10	0	1	67	23	4024
2017	Non-supervisor	22	29	15	15	15	2	1	53	32	25099
2014	Supervisor	34	32	10	13	9	0	1	67	22	4472
2014	Non-supervisor	21	30	14	16	16	2	1	52	33	27474
2011	Supervisor	30	35	11	13	11	0	1	65	24	4552
2011	Non-supervisor	17	30	15	17	18	1	1	48	36	27083
2008	Supervisor	30	39	9	12	9	0	1	69	22	4183
2008	Non-supervisor	18	36	13	15	15	1	1	55	31	24867

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	40	16	8	4	1	0	72	13	4021
2017	Non-supervisor	19	33	22	12	8	6	1	55	21	25111

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	33	8	2	1	1	0	88	4	4019
2017	Non-supervisor	42	36	13	3	2	3	1	80	6	25084
2014	Supervisor	61	28	7	2	1	1	0	90	3	4464
2014	Non-supervisor	48	33	10	3	2	3	0	84	5	27466

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	37	7	4	2	0	87	6	4015
2017	Non-supervisor	42	39	11	4	3	2	82	7	25118
2014	Supervisor	57	32	6	3	1	0	90	5	4470
2014	Non-supervisor	45	36	10	5	2	2	82	7	27471
2011	Supervisor	47	38	8	4	2	1	86	6	4555
2011	Non-supervisor	33	40	14	6	4	3	75	11	27063

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	34	6	5	3	0	86	8	4022
2017	Non-supervisor	45	37	9	5	4	0	82	9	25114
2014	Supervisor	59	30	5	4	2	0	89	6	4469
2014	Non-supervisor	47	35	9	5	3	0	83	8	27461
2011	Supervisor	51	36	6	4	3	0	87	7	4535
2011	Non-supervisor	38	40	11	6	4	0	78	10	27016
2008	Supervisor	46	40	6	5	3	0	86	8	4181
2008	Non-supervisor	35	43	11	7	4	1	78	11	24855

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	32	11	7	4	0	78	11	4017
2017	Non-supervisor	36	34	16	8	5	1	71	13	25084
2014	Supervisor	44	34	11	7	4	0	78	11	4469
2014	Non-supervisor	33	37	15	9	6	1	70	15	27474
2011	Supervisor	43	36	11	6	3	0	80	9	4547
2011	Non-supervisor	29	38	18	8	6	1	68	14	27065

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	36	10	8	3	79	11	4021
2017	Non-supervisor	33	37	15	9	5	71	14	25087
2014	Supervisor	43	36	9	7	4	80	11	4466
2014	Non-supervisor	32	39	14	10	5	71	15	27470
2011	Supervisor	42	38	9	7	3	81	10	4544
2011	Non-supervisor	28	41	16	9	5	69	14	27054
2008	Supervisor	44	39	8	6	3	82	9	4178
2008	Non-supervisor	29	43	14	9	5	72	14	24850

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	26	15	8	6	2	70	15	4020
2017	Non-supervisor	30	27	19	11	8	5	60	20	25087
2014	Supervisor	45	25	15	8	4	3	71	13	4468
2014	Non-supervisor	30	28	18	11	8	5	61	20	27469
2011	Supervisor	43	26	16	8	5	3	71	13	4539
2011	Non-supervisor	28	28	18	12	9	5	59	21	27062
2008	Supervisor	42	27	15	8	4	3	72	13	4178
2008	Non-supervisor	27	30	17	12	8	6	61	21	24859

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	28	46	27	4021
2017	Non-supervisor	21	45	34	25132
2014	Supervisor	27	46	27	4471
2014	Non-supervisor	21	45	34	27473
2011	Supervisor	28	48	24	4557
2011	Non-supervisor	22	46	32	27132

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	32	45	12	4	1	6	1117
2017	Non-supervisor	23	40	17	5	9	7	5286
2014	Supervisor	36	46	8	5	9999	5	1197
2014	Non-supervisor	23	46	16	8	9999	7	5728
2011	Supervisor	30	49	12	4	9999	4	1269
2011	Non-supervisor	23	43	19	8	9999	7	5846

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	15	85	4015
2017	Non-supervisor	14	86	25086
2014	Supervisor	12	88	4456
2014	Non-supervisor	16	84	27444

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	586
2017	Non-supervisor	51	3581
2014	Supervisor	42	545
2014	Non-supervisor	52	4254

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	60	586
2017	Non-supervisor	64	3581
2014	Supervisor	52	545
2014	Non-supervisor	61	4254

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	586
2017	Non-supervisor	2	3581
2014	Supervisor	27	545
2014	Non-supervisor	2	4254

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	2	586
2017	Non-supervisor	4	3581
2014	Supervisor	2	545
2014	Non-supervisor	4	4254

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	586
2017	Non-supervisor	11	3581
2014	Supervisor	8	545
2014	Non-supervisor	11	4254

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	586
2017	Non-supervisor	3	3581
2014	Supervisor	5	545
2014	Non-supervisor	3	4254

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	587
2017	Non-supervisor	35	3586
2014	Supervisor	46	545
2014	Non-supervisor	35	4262

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	587
2017	Non-supervisor	39	3586
2014	Supervisor	31	545
2014	Non-supervisor	38	4262

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	587
2017	Non-supervisor	39	3586
2014	Supervisor	37	545
2014	Non-supervisor	36	4262

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	587
2017	Non-supervisor	40	3586
2014	Supervisor	37	545
2014	Non-supervisor	41	4262

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	587
2017	Non-supervisor	24	3586
2014	Supervisor	30	545
2014	Non-supervisor	24	4262

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	58	587
2017	Non-supervisor	55	3586
2014	Supervisor	52	545
2014	Non-supervisor	56	4262

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	46	587
2017	Non-supervisor	32	3586
2014	Supervisor	42	545
2014	Non-supervisor	33	4262

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	3586
2014	Supervisor	1	545
2014	Non-supervisor	1	4262

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	587
2017	Non-supervisor	9	3586
2014	Supervisor	7	545
2014	Non-supervisor	8	4262

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	587
2017	Non-supervisor	9	3586
2014	Supervisor	8	545
2014	Non-supervisor	10	4262

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	46	587
2017	Non-supervisor	50	3586
2014	Supervisor	40	545
2014	Non-supervisor	45	4262

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	587
2017	Non-supervisor	23	3586
2014	Supervisor	28	545
2014	Non-supervisor	24	4262

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	587
2017	Non-supervisor	14	3586
2014	Supervisor	12	545
2014	Non-supervisor	13	4262

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	56	587
2017	Non-supervisor	45	3585
2014	Supervisor	62	545
2014	Non-supervisor	47	4257

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	587
2017	Non-supervisor	26	3585
2014	Supervisor	36	545
2014	Non-supervisor	28	4257

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	587
2017	Non-supervisor	3	3585
2014	Supervisor	12	545
2014	Non-supervisor	4	4257

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	587
2017	Non-supervisor	26	3585
2014	Supervisor	20	545
2014	Non-supervisor	24	4257

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	587
2017	Non-supervisor	9	3585
2014	Supervisor	14	545
2014	Non-supervisor	11	4257

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	587
2017	Non-supervisor	7	3585
2014	Supervisor	5	545
2014	Non-supervisor	6	4257

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	587
2017	Non-supervisor	13	3585
2014	Supervisor	16	545
2014	Non-supervisor	14	4257

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	587
2017	Non-supervisor	10	3585
2014	Supervisor	8	545
2014	Non-supervisor	9	4257

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	587
2017	Non-supervisor	29	3585
2014	Supervisor	18	545
2014	Non-supervisor	28	4257

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	554
2017	Non-supervisor	13	3324
2014	Supervisor	12	516
2014	Non-supervisor	14	3995

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	554
2017	Non-supervisor	18	3324
2014	Supervisor	14	516
2014	Non-supervisor	18	3995

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	554
2017	Non-supervisor	11	3324
2014	Supervisor	8	516
2014	Non-supervisor	11	3995

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	554
2017	Non-supervisor	8	3324
2014	Supervisor	7	516
2014	Non-supervisor	8	3995

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	554
2017	Non-supervisor	9	3324
2014	Supervisor	12	516
2014	Non-supervisor	10	3995

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	554
2017	Non-supervisor	10	3324
2014	Supervisor	13	516
2014	Non-supervisor	11	3995

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	554
2017	Non-supervisor	13	3324
2014	Supervisor	13	516
2014	Non-supervisor	12	3995

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	554
2017	Non-supervisor	9	3324
2014	Supervisor	3	516
2014	Non-supervisor	8	3995

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	554
2017	Non-supervisor	13	3324
2014	Supervisor	9	516
2014	Non-supervisor	12	3995

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	554
2017	Non-supervisor	21	3324
2014	Supervisor	19	516
2014	Non-supervisor	20	3995

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	554
2017	Non-supervisor	7	3324
2014	Supervisor	8	516
2014	Non-supervisor	8	3995

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	45	554
2017	Non-supervisor	44	3324
2014	Supervisor	40	516
2014	Non-supervisor	43	3995

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	1	554
2017	Non-supervisor	1	3324
2014	Supervisor	1	516
2014	Non-supervisor	1	3995

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	554
2017	Non-supervisor	50	3324
2014	Supervisor	46	516
2014	Non-supervisor	51	3995

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	1	554
2017	Non-supervisor	1	3324

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	554
2017	Non-supervisor	13	3324
2014	Supervisor	16	516
2014	Non-supervisor	12	3995

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	95	5	587
2017	Non-supervisor	93	7	3589

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	26	17	6	5	13	3	67	13	4024
2017	Non-supervisor	19	19	19	5	6	25	8	56	16	25128
2014	Supervisor	36	25	14	5	4	12	3	73	11	4467
2014	Non-supervisor	20	20	19	6	6	24	6	56	16	27463

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	33	11	5	3	2	0	81	8	4018
2017	Non-supervisor	34	32	16	5	4	8	1	73	10	25104
2014	Supervisor	52	31	9	4	2	2	0	84	6	4465
2014	Non-supervisor	34	33	16	5	4	8	1	73	10	27441
2011	Supervisor	55	33	6	3	2	1	0	89	5	4548
2011	Non-supervisor	39	39	11	5	3	3	0	80	9	27063

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	37	3	1	0	0	7	96	1	4025
2017	Non-supervisor	25	52	11	6	2	2	2	80	8	25155
2014	Supervisor	55	35	3	1	0	0	6	96	1	4469
2014	Non-supervisor	25	52	12	6	2	2	1	79	8	27464
2011	Supervisor	51	39	2	1	0	0	7	97	1	4544
2011	Non-supervisor	24	56	11	5	1	1	1	82	7	27075
2008	Supervisor	46	41	3	1	0	0	8	95	2	4180
2008	Non-supervisor	22	55	11	6	2	1	1	80	9	24883

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	34	16	7	3	8	4	70	12	4021
2017	Non-supervisor	14	28	21	9	5	18	5	54	19	25114
2014	Supervisor	30	32	15	7	4	7	5	71	12	4464
2014	Non-supervisor	12	27	23	10	7	17	5	49	21	27454
2011	Supervisor	30	36	15	6	3	6	3	73	11	4545
2011	Non-supervisor	13	31	23	8	5	17	3	55	16	27078

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	27	5	1	1	1	6	92	3	4024
2017	Non-supervisor	43	33	10	2	1	8	2	85	4	25133
2014	Supervisor	59	26	5	2	1	1	6	92	3	4468
2014	Non-supervisor	40	35	12	2	1	9	1	83	4	27462
2011	Supervisor	58	27	5	2	1	1	7	92	3	4545
2011	Non-supervisor	39	37	11	3	1	8	1	84	4	27078
2008	Supervisor	52	31	5	2	1	1	9	92	3	4180
2008	Non-supervisor	37	40	10	3	1	8	1	85	4	24866

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	29	7	3	2	2	6	87	5	4011
2017	Non-supervisor	32	33	14	5	3	11	2	75	9	25088
2014	Supervisor	54	27	7	3	1	2	6	88	5	4468
2014	Non-supervisor	30	33	16	5	3	12	1	73	9	27455
2011	Supervisor	53	29	6	2	2	2	6	89	4	4537
2011	Non-supervisor	30	36	15	4	3	10	1	75	8	27017
2008	Supervisor	48	32	6	4	2	1	7	87	7	4182
2008	Non-supervisor	31	37	13	6	4	8	2	74	11	24857

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	7	93	4015
2017	Non-supervisor	8	92	25067
2014	Supervisor	5	95	4459
2014	Non-supervisor	8	92	27418

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	257
2017	Non-supervisor	31	1921
2014	Supervisor	19	223
2014	Non-supervisor	32	2065

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	80	257
2017	Non-supervisor	80	1921
2014	Supervisor	81	223
2014	Non-supervisor	79	2065

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	257
2017	Non-supervisor	2	1921
2014	Supervisor	8	223
2014	Non-supervisor	2	2065

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	257
2017	Non-supervisor	1921
2014	Supervisor	223

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	257
2017	Non-supervisor	5	1921
2014	Non-supervisor	5	2065

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	257
2017	Non-supervisor	10	1921
2014	Supervisor	5	223
2014	Non-supervisor	9	2065

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	257
2017	Non-supervisor	8	1921
2014	Supervisor	12	223
2014	Non-supervisor	11	2065

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Supervisor	29	259
2017	Non-supervisor	30	1911
2014	Supervisor	28	222
2014	Non-supervisor	25	2063

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Supervisor	22	259
2017	Non-supervisor	20	1911
2014	Supervisor	16	222
2014	Non-supervisor	21	2063

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	259
2017	Non-supervisor	19	1911
2014	Supervisor	17	222
2014	Non-supervisor	16	2063

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	259
2017	Non-supervisor	7	1911
2014	Supervisor	5	222
2014	Non-supervisor	7	2063

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Supervisor	27	259
2017	Non-supervisor	25	1911
2014	Supervisor	24	222
2014	Non-supervisor	24	2063

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Supervisor	32	259
2017	Non-supervisor	27	1911
2014	Supervisor	28	222
2014	Non-supervisor	23	2063

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	259
2017	Non-supervisor	4	1911
2014	Supervisor	3	222
2014	Non-supervisor	2	2063

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	1911

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	259
2017	Non-supervisor	7	1911
2014	Supervisor	3	222
2014	Non-supervisor	7	2063

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	259
2017	Non-supervisor	13	1911
2014	Supervisor	12	222
2014	Non-supervisor	13	2063

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	1911

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	259
2017	Non-supervisor	18	1911
2014	Supervisor	13	222
2014	Non-supervisor	17	2063

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Supervisor	259
2017	Non-supervisor	1911
2014	Non-supervisor	2063

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	259
2017	Non-supervisor	18	1911
2014	Supervisor	20	222
2014	Non-supervisor	28	2063

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	29	259
2017	Non-supervisor	28	1917
2014	Supervisor	33	223
2014	Non-supervisor	27	2066

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	259
2017	Non-supervisor	15	1917
2014	Supervisor	15	223
2014	Non-supervisor	14	2066

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	259
2017	Non-supervisor	3	1917
2014	Supervisor	6	223
2014	Non-supervisor	3	2066

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	259
2017	Non-supervisor	21	1917
2014	Supervisor	17	223
2014	Non-supervisor	21	2066

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	259
2017	Non-supervisor	5	1917
2014	Supervisor	5	223
2014	Non-supervisor	5	2066

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	259
2017	Non-supervisor	7	1917
2014	Supervisor	6	223
2014	Non-supervisor	5	2066

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	259
2017	Non-supervisor	9	1917
2014	Supervisor	7	223
2014	Non-supervisor	10	2066

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	259
2017	Non-supervisor	7	1917
2014	Supervisor	8	223
2014	Non-supervisor	9	2066

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	49	259
2017	Non-supervisor	50	1917
2014	Supervisor	49	223
2014	Non-supervisor	49	2066

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	243
2017	Non-supervisor	6	1777
2014	Supervisor	7	210
2014	Non-supervisor	6	1948

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	243
2017	Non-supervisor	13	1777
2014	Supervisor	7	210
2014	Non-supervisor	11	1948

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	243
2017	Non-supervisor	5	1777
2014	Supervisor	3	210
2014	Non-supervisor	4	1948

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	3	1777
2014	Supervisor	2	210
2014	Non-supervisor	3	1948

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	2	243
2017	Non-supervisor	2	1777
2014	Supervisor	2	210
2014	Non-supervisor	3	1948

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	243
2017	Non-supervisor	5	1777
2014	Supervisor	4	210
2014	Non-supervisor	5	1948

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	243
2017	Non-supervisor	9	1777
2014	Supervisor	10	210
2014	Non-supervisor	10	1948

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	243
2017	Non-supervisor	10	1777
2014	Supervisor	5	210
2014	Non-supervisor	9	1948

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	243
2017	Non-supervisor	11	1777
2014	Supervisor	10	210
2014	Non-supervisor	11	1948

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	243
2017	Non-supervisor	21	1777
2014	Supervisor	17	210
2014	Non-supervisor	19	1948

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	243
2017	Non-supervisor	7	1777
2014	Supervisor	9	210
2014	Non-supervisor	8	1948

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	243
2017	Non-supervisor	42	1777
2014	Supervisor	43	210
2014	Non-supervisor	41	1948

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	2	243
2017	Non-supervisor	1	1777
2014	Supervisor	3	210
2014	Non-supervisor	2	1948

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	63	243
2017	Non-supervisor	60	1777
2014	Supervisor	64	210
2014	Non-supervisor	63	1948

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	1777

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	243
2017	Non-supervisor	15	1777
2014	Supervisor	18	210
2014	Non-supervisor	13	1948

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	93	7	260
2017	Non-supervisor	93	7	1923

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	23	17	3	2	17	4	72	7	4023
2017	Non-supervisor	20	19	20	3	3	28	6	60	10	25117
2014	Supervisor	38	21	16	2	2	17	4	75	5	4467
2014	Non-supervisor	21	19	20	3	3	29	6	61	9	27454

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	32	10	3	2	3	0	85	5	4011
2017	Non-supervisor	35	32	16	3	3	10	1	76	7	25069
2014	Supervisor	54	29	10	2	2	4	0	86	4	4463
2014	Non-supervisor	36	32	15	3	2	10	1	76	6	27440
2011	Supervisor	58	31	5	3	1	1	0	90	4	4541
2011	Non-supervisor	40	38	11	4	2	5	0	82	6	27044

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	29	20	12	11	0	1	56	24	4011
2017	Non-supervisor	27	28	19	12	12	1	2	56	24	25101

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	24	29	22	15	0	0	33	38	4019
2017	Non-supervisor	22	30	26	13	7	0	2	52	21	25081

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	30	28	17	11	0	1	44	28	4016
2017	Non-supervisor	29	29	20	11	7	1	4	60	19	25050

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	24	26	20	15	0	1	38	35	4017
2017	Non-supervisor	30	24	19	12	9	2	4	58	22	25085

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	26	15	7	5	0	6	71	13	4016
2017	Non-supervisor	57	16	7	2	1	1	17	88	4	25035

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	33	23	11	7	0	0	59	17	4010
2017	Non-supervisor	34	30	20	9	6	0	1	65	15	24995

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	37	23	11	6	0	0	60	17	4003
2017	Non-supervisor	29	32	21	9	5	1	2	64	15	24972

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	32	26	18	11	0	0	44	29	4007
2017	Non-supervisor	25	30	22	13	7	1	2	57	20	24992

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	35	20	11	5	0	1	64	16	4003
2017	Non-supervisor	32	31	19	10	5	1	2	65	15	24990

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	30	27	16	10	0	0	47	26	3999
2017	Non-supervisor	26	31	22	12	7	1	2	59	19	24944

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	22	11	5	2	0	1	81	7	4021
2017	Non-supervisor	52	24	13	5	3	0	3	78	9	25103

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	74	13	5	4	2	0	2	88	6	4027
2017	Non-supervisor	69	13	6	4	3	1	4	87	7	25085

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	31	10	3	1	0	1	85	5	4016
2017	Non-supervisor	58	25	8	3	2	0	3	87	5	25075

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	59	22	9	6	4	0	1	81	10	4018
2017	Non-supervisor	59	20	9	5	4	1	3	82	9	25078

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	36	18	7	3	0	1	72	10	4018
2017	Non-supervisor	56	7	2	1	0	1	34	95	2	25058

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	22	9	3	1	0	2	87	4	3994
2017	Non-supervisor	58	19	9	3	2	1	8	85	5	24941

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	73	14	5	3	3	0	2	89	6	4024
2017	Non-supervisor	50	18	10	7	10	1	4	72	18	25109

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	30	12	3	1	0	1	83	5	4014
2017	Non-supervisor	44	31	14	5	2	0	3	78	8	25069

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	25	42	18	7	0	0	33	25	4027
2017	Non-supervisor	13	32	37	12	5	0	0	45	17	25133

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	24	44	17	5	0	0	22	34	4012
2017	Non-supervisor	8	18	41	22	10	0	1	33	27	25020

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	46	9	5	3	0	0	83	8	4010
2017	Non-supervisor	26	42	16	7	5	4	0	71	12	25074

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	44	14	13	6	1	0	67	19	4018
2017	Non-supervisor	19	39	18	13	8	2	0	60	22	25100

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	12	88	4022
2017	Non-supervisor	18	82	25095
2014	Supervisor	10	90	4464
2014	Non-supervisor	16	84	27403

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	79	21	475
2017	Non-supervisor	81	19	4405
2014	Supervisor	81	19	452
2014	Non-supervisor	81	19	4424

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	27	3	10	4	0	1	83	14	375
2017	Non-supervisor	43	38	6	8	5	1	0	82	12	3541
2014	Supervisor	62	27	4	4	2	1	0	90	6	367
2014	Non-supervisor	50	33	5	7	4	0	0	84	11	3596

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	33	19	7	4	3	0	35	65	4024
2017	Non-supervisor	38	27	16	7	6	4	1	41	59	25134

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	2508
2017	Non-supervisor	21	13922

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	2508
2017	Non-supervisor	35	13922

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	2508
2017	Non-supervisor	17	13922

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	54	2508
2017	Non-supervisor	34	13922

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	2508
2017	Non-supervisor	4	13922

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	2508
2017	Non-supervisor	44	13922

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	6	58	19	9	3	5	2487
2017	Non-supervisor	7	62	15	7	3	6	13704

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	22	17	18	20	1	10	37	44	2524
2017	Non-supervisor	11	22	18	16	20	2	11	38	41	14081

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	14	13	22	35	2	10	21	64	2517
2017	Non-supervisor	5	16	16	19	32	2	9	24	58	14077

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 38. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me