2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	46	4	8	3	85	12	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	48	4	9	3	84	13	7633
2017	University certificate or diploma below the bachelor's level	32	49	4	10	5	81	15	1611
2017	Bachelor's degree	33	48	4	10	4	82	14	10159
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	47	5	14	6	75	20	4824
2014	Secondary or high school graduation certificate or equivalent or less	41	47	4	7	2	87	9	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	47	4	8	3	86	11	8897
2014	University certificate or diploma below the bachelor's level	35	48	4	10	3	83	13	1776
2014	Bachelor's degree	37	47	4	9	3	84	12	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	5	12	4	79	16	4787
2011	Secondary or high school graduation certificate or equivalent or less	44	46	3	6	2	89	8	6697
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	47	3	7	2	88	9	9177
2011	University certificate or diploma below the bachelor's level	36	48	4	9	3	84	12	1907
2011	Bachelor's degree	37	49	3	8	3	86	11	10433
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	46	5	9	3	83	12	3175
2008	Secondary or high school graduation certificate or equivalent or less	42	47	3	5	2	90	7	6860
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	48	3	7	2	88	9	8669
2008	University certificate or diploma below the bachelor's level	37	48	4	8	3	85	11	1787
2008	Bachelor's degree	36	50	4	8	3	86	10	9305
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	48	4	9	4	83	13	2346

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	19	3	2	0	0	1	95	2	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	20	3	2	1	1	1	94	3	7612
2017	University certificate or diploma below the bachelor's level	70	21	3	2	1	1	1	93	3	1607
2017	Bachelor's degree	75	18	3	2	1	1	1	95	3	10134
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	21	3	2	1	1	2	94	3	4809
2014	Secondary or high school graduation certificate or equivalent or less	75	18	3	2	1	0	1	95	2	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	18	3	2	1	0	1	94	3	8897
2014	University certificate or diploma below the bachelor's level	72	20	3	2	1	0	1	93	3	1776
2014	Bachelor's degree	76	18	2	2	1	0	1	95	3	10375
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	19	3	2	1	1	1	94	3	4787
2011	Secondary or high school graduation certificate or equivalent or less	76	17	2	2	1	0	1	95	2	6699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	18	3	2	1	0	1	95	3	9180
2011	University certificate or diploma below the bachelor's level	73	19	3	2	1	0	1	93	3	1905
2011	Bachelor's degree	77	17	2	2	1	0	1	95	3	10434
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	18	2	2	1	1	1	94	3	3176
2008	Secondary or high school graduation certificate or equivalent or less	76	18	2	2	1	0	1	95	3	6855
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	18	3	2	1	1	1	94	3	8663
2008	University certificate or diploma below the bachelor's level	72	20	3	3	1	0	1	93	4	1785
2008	Bachelor's degree	75	18	2	2	1	1	1	95	3	9292
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	19	3	2	2	1	1	93	4	2349

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	16	4	4	2	1	90	5	4868
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	17	4	5	2	2	89	7	7631
2017	University certificate or diploma below the bachelor's level	68	18	5	5	2	2	88	8	1610
2017	Bachelor's degree	72	16	4	4	2	2	90	6	10151
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	17	5	4	2	2	89	6	4814
2014	Secondary or high school graduation certificate or equivalent or less	72	16	4	4	2	2	89	7	5959
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	16	5	4	3	2	88	7	8894
2014	University certificate or diploma below the bachelor's level	67	19	5	5	2	2	88	7	1776
2014	Bachelor's degree	72	16	4	4	2	1	90	6	10369
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	16	4	4	2	1	90	6	4785
2011	Secondary or high school graduation certificate or equivalent or less	72	16	4	4	2	2	90	7	6692
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	15	4	4	3	2	88	8	9173
2011	University certificate or diploma below the bachelor's level	68	17	4	5	3	2	87	8	1903
2011	Bachelor's degree	73	16	3	4	2	2	90	6	10429
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	17	3	4	2	1	90	6	3170
2008	Secondary or high school graduation certificate or equivalent or less	73	16	3	5	2	1	89	7	6862
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	15	4	5	3	1	88	8	8665
2008	University certificate or diploma below the bachelor's level	69	17	4	5	3	1	87	9	1786
2008	Bachelor's degree	72	16	3	4	3	1	90	7	9299
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	17	4	4	3	1	88	8	2348

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	36	6	8	4	81	12	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	6	9	5	80	14	7618
2017	University certificate or diploma below the bachelor's level	38	37	7	11	7	75	18	1608
2017	Bachelor's degree	41	36	6	11	6	77	17	10145
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	35	8	13	9	70	22	4817
2014	Secondary or high school graduation certificate or equivalent or less	46	36	6	7	4	83	11	5956
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	34	6	9	4	81	13	8892
2014	University certificate or diploma below the bachelor's level	41	37	7	11	5	77	16	1775
2014	Bachelor's degree	44	35	6	9	5	79	14	10372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	34	7	11	8	74	19	4784
2011	Secondary or high school graduation certificate or equivalent or less	44	38	7	7	3	83	10	6676
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	6	8	4	82	11	9144
2011	University certificate or diploma below the bachelor's level	40	40	7	9	4	80	13	1902
2011	Bachelor's degree	41	38	7	9	4	80	13	10405
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38	9	9	5	77	14	3165

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	42	11	13	6	0	70	19	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	44	11	14	6	0	70	20	7630
2017	University certificate or diploma below the bachelor's level	24	42	11	16	8	0	66	24	1610
2017	Bachelor's degree	24	44	11	15	6	0	68	21	10153
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	11	16	8	0	64	24	4815
2014	Secondary or high school graduation certificate or equivalent or less	27	44	10	13	5	0	72	18	5951
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	11	14	6	0	70	20	8895
2014	University certificate or diploma below the bachelor's level	24	44	10	15	7	0	67	23	1775
2014	Bachelor's degree	24	44	11	14	6	0	68	21	10369
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	42	10	15	8	0	67	23	4784
2011	Secondary or high school graduation certificate or equivalent or less	29	44	11	10	4	1	74	14	6689
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	44	11	12	5	1	72	17	9165
2011	University certificate or diploma below the bachelor's level	26	44	10	13	7	1	70	20	1905
2011	Bachelor's degree	25	46	11	13	5	0	71	18	10425
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	44	12	12	6	0	69	19	3178
2008	Secondary or high school graduation certificate or equivalent or less	26	47	11	11	5	0	73	16	6859
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	46	11	11	5	0	73	17	8667
2008	University certificate or diploma below the bachelor's level	25	46	12	11	6	0	71	17	1787
2008	Bachelor's degree	23	46	11	13	5	0	70	19	9299
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	43	12	13	6	1	69	19	2348

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	39	14	6	4	76	10	4867
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	13	6	4	77	10	7624
2017	University certificate or diploma below the bachelor's level	36	38	14	8	4	75	12	1608
2017	Bachelor's degree	36	40	12	7	4	76	11	10147
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	40	10	6	4	80	10	4814
2014	Secondary or high school graduation certificate or equivalent or less	36	40	14	6	3	77	9	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	40	13	6	4	77	10	8895
2014	University certificate or diploma below the bachelor's level	35	40	13	7	5	75	12	1777
2014	Bachelor's degree	35	40	13	7	4	76	11	10374
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	10	6	4	80	10	4786
2011	Secondary or high school graduation certificate or equivalent or less	40	37	13	5	4	78	9	6692
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	38	13	6	4	77	10	9168
2011	University certificate or diploma below the bachelor's level	37	38	12	7	5	75	12	1902
2011	Bachelor's degree	36	39	13	7	5	75	12	10427
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	11	6	5	78	11	3173
2008	Secondary or high school graduation certificate or equivalent or less	34	42	14	6	4	76	10	6857
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	42	13	7	3	77	10	8668
2008	University certificate or diploma below the bachelor's level	33	44	12	6	4	77	11	1788
2008	Bachelor's degree	31	44	12	8	5	76	13	9304
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42	10	7	5	78	12	2351

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	39	10	6	2	82	8	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	9	5	3	83	8	7614
2017	University certificate or diploma below the bachelor's level	42	38	10	6	4	80	10	1608
2017	Bachelor's degree	41	41	9	6	3	82	9	10138
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	38	7	7	4	82	10	4808
2014	Secondary or high school graduation certificate or equivalent or less	42	40	9	5	2	83	8	5952
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	9	5	3	82	8	8888
2014	University certificate or diploma below the bachelor's level	39	40	9	8	4	79	11	1776
2014	Bachelor's degree	40	41	9	6	3	81	10	10369
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	7	6	4	83	10	4782
2011	Secondary or high school graduation certificate or equivalent or less	42	41	9	5	3	83	7	6685
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	42	9	5	3	83	8	9169
2011	University certificate or diploma below the bachelor's level	38	43	8	7	4	81	11	1906
2011	Bachelor's degree	37	44	9	6	4	81	10	10430
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	7	6	5	83	11	3179
2008	Secondary or high school graduation certificate or equivalent or less	39	45	9	4	2	84	7	6860
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	45	8	5	2	85	7	8671
2008	University certificate or diploma below the bachelor's level	39	45	7	5	4	84	9	1787
2008	Bachelor's degree	36	47	8	6	3	83	9	9304
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	6	6	5	83	11	2349

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	36	7	5	2	86	7	4857
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	7	5	2	86	7	7606
2017	University certificate or diploma below the bachelor's level	43	39	8	7	2	83	9	1606
2017	Bachelor's degree	47	38	7	6	2	86	7	10125
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	38	9	7	3	81	10	4806
2014	Secondary or high school graduation certificate or equivalent or less	48	38	7	5	2	86	6	5952
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	7	5	2	85	8	8890
2014	University certificate or diploma below the bachelor's level	45	39	7	6	3	83	9	1774
2014	Bachelor's degree	47	38	8	5	2	85	7	10365
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	8	6	3	83	9	4782

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	33	10	6	3	0	1	80	10	4866
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	35	10	7	4	0	0	80	11	7616
2017	University certificate or diploma below the bachelor's level	40	37	9	9	5	0	0	77	14	1608
2017	Bachelor's degree	45	35	9	6	4	0	0	81	10	10143
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	35	10	7	5	0	0	77	13	4812
2014	Secondary or high school graduation certificate or equivalent or less	42	36	11	6	4	0	1	78	10	5954
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	11	7	4	0	1	78	11	8896
2014	University certificate or diploma below the bachelor's level	38	36	12	8	6	0	0	74	14	1775
2014	Bachelor's degree	42	35	11	7	4	0	0	78	11	10372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35	11	7	4	1	0	78	11	4783
2011	Secondary or high school graduation certificate or equivalent or less	42	38	11	6	3	0	1	81	9	6688
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	10	6	3	1	1	80	10	9164
2011	University certificate or diploma below the bachelor's level	38	38	11	7	5	1	1	77	12	1902
2011	Bachelor's degree	41	39	9	6	3	0	1	81	10	10432
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	38	10	6	4	0	0	80	10	3177

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	20	13	7	9	3	15	65	19	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	21	14	7	9	2	13	65	19	7614
2017	University certificate or diploma below the bachelor's level	32	21	13	7	11	3	13	63	21	1605
2017	Bachelor's degree	32	20	13	8	9	3	15	64	21	10137
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	20	13	10	13	2	15	56	28	4810
2014	Secondary or high school graduation certificate or equivalent or less	32	22	14	8	10	2	13	63	21	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	22	12	8	10	2	12	65	21	8893
2014	University certificate or diploma below the bachelor's level	31	22	12	10	11	2	12	61	24	1777
2014	Bachelor's degree	31	22	13	9	9	3	13	63	22	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	21	13	10	13	3	15	56	28	4784
2011	Secondary or high school graduation certificate or equivalent or less	34	21	12	9	10	2	13	64	22	6687
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	23	12	9	10	2	12	65	21	9167
2011	University certificate or diploma below the bachelor's level	31	22	12	10	11	2	12	62	25	1904
2011	Bachelor's degree	30	22	12	10	10	2	14	62	24	10431
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	21	12	10	14	3	15	57	29	3180
2008	Secondary or high school graduation certificate or equivalent or less	37	22	11	8	9	2	11	68	19	6861
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	23	11	9	9	2	11	67	20	8659
2008	University certificate or diploma below the bachelor's level	31	25	11	9	11	2	10	64	23	1787
2008	Bachelor's degree	31	23	11	10	10	3	13	64	23	9301
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	23	11	11	14	3	14	57	29	2348

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	45	13	6	4	77	10	4869
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	45	12	7	4	78	11	7622
2017	University certificate or diploma below the bachelor's level	31	44	13	8	5	74	13	1612
2017	Bachelor's degree	29	46	12	8	5	75	12	10153
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	11	7	5	77	12	4815
2014	Secondary or high school graduation certificate or equivalent or less	32	46	12	7	3	79	10	5955
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	46	12	7	4	78	11	8898
2014	University certificate or diploma below the bachelor's level	30	46	12	8	4	76	12	1778
2014	Bachelor's degree	28	46	13	8	5	75	12	10372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	11	8	5	76	13	4786
2011	Secondary or high school graduation certificate or equivalent or less	37	43	11	6	3	80	9	6685
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	44	11	7	4	78	10	9156
2011	University certificate or diploma below the bachelor's level	32	44	11	8	5	76	13	1899
2011	Bachelor's degree	30	44	13	8	5	74	13	10421
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	43	12	7	5	76	12	3176
2008	Secondary or high school graduation certificate or equivalent or less	36	44	12	6	3	79	9	6830
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	43	12	6	3	79	9	8613
2008	University certificate or diploma below the bachelor's level	34	44	12	7	4	77	11	1780
2008	Bachelor's degree	30	46	11	8	4	76	13	9280
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	41	10	8	6	76	14	2332

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	38	17	12	7	0	64	19	4866
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	37	18	13	8	0	61	21	7623
2017	University certificate or diploma below the bachelor's level	23	38	16	13	10	0	61	23	1608
2017	Bachelor's degree	23	38	18	13	8	0	61	22	10143
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	17	15	11	0	57	26	4814
2014	Secondary or high school graduation certificate or equivalent or less	23	38	17	13	8	0	61	22	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	37	17	14	9	0	59	24	8890
2014	University certificate or diploma below the bachelor's level	19	37	18	16	10	1	56	26	1776
2014	Bachelor's degree	21	36	18	15	10	0	57	25	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	18	15	11	0	56	26	4787
2011	Secondary or high school graduation certificate or equivalent or less	20	40	17	14	8	1	61	22	6698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	40	17	15	9	0	60	24	9177
2011	University certificate or diploma below the bachelor's level	17	38	17	15	12	0	55	27	1906
2011	Bachelor's degree	18	39	18	15	10	0	57	25	10432
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	39	16	15	12	1	57	27	3175

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	44	11	8	3	79	11	4863
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	45	11	8	3	79	11	7615
2017	University certificate or diploma below the bachelor's level	32	43	10	10	4	76	14	1609
2017	Bachelor's degree	32	45	11	9	3	77	12	10146
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	44	11	9	4	75	14	4813

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	40	9	4	2	1	85	6	4863
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	10	4	2	0	84	7	7610
2017	University certificate or diploma below the bachelor's level	41	38	11	6	3	1	80	9	1609
2017	Bachelor's degree	43	41	8	5	2	0	84	7	10144
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	40	9	5	3	0	84	8	4806
2014	Secondary or high school graduation certificate or equivalent or less	43	41	10	3	2	1	85	5	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	41	11	4	2	0	83	7	8893
2014	University certificate or diploma below the bachelor's level	40	41	10	5	3	1	82	8	1776
2014	Bachelor's degree	40	42	10	5	2	1	82	8	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	39	9	5	3	0	83	8	4783
2011	Secondary or high school graduation certificate or equivalent or less	40	44	10	4	2	1	85	6	6699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	44	10	4	2	1	83	7	9179
2011	University certificate or diploma below the bachelor's level	36	44	11	6	2	1	81	9	1907
2011	Bachelor's degree	37	45	10	5	3	1	82	8	10428
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	41	9	5	3	1	83	8	3173
2008	Secondary or high school graduation certificate or equivalent or less	47	40	8	3	2	1	87	5	6858
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	8	3	2	1	86	5	8667
2008	University certificate or diploma below the bachelor's level	43	40	10	3	3	1	84	6	1788
2008	Bachelor's degree	42	43	8	4	3	1	85	7	9302
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	37	8	4	4	1	83	9	2351

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	39	15	11	7	67	18	4861
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	38	16	11	8	65	19	7609
2017	University certificate or diploma below the bachelor's level	26	35	15	13	10	62	23	1609
2017	Bachelor's degree	26	39	16	11	8	65	19	10142
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	37	16	12	11	62	22	4812

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	32	9	3	1	87	4	4866
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	34	8	2	1	88	4	7611
2017	University certificate or diploma below the bachelor's level	52	33	10	3	2	85	5	1608
2017	Bachelor's degree	47	37	10	4	2	85	5	10122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	35	9	3	2	86	5	4800
2014	Secondary or high school graduation certificate or equivalent or less	65	26	7	1	1	91	2	5956
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	27	6	2	1	91	3	8891
2014	University certificate or diploma below the bachelor's level	59	30	7	3	1	89	4	1776
2014	Bachelor's degree	56	31	9	3	2	87	4	10367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	29	8	2	1	88	4	4782
2011	Secondary or high school graduation certificate or equivalent or less	64	28	6	1	1	92	2	6698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	29	7	1	1	91	2	9180
2011	University certificate or diploma below the bachelor's level	58	30	8	3	1	88	4	1906
2011	Bachelor's degree	53	33	9	3	1	87	4	10433
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	30	8	2	1	88	4	3177

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	39	14	11	7	0	1	68	18	4868
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	40	14	11	7	0	0	67	18	7609
2017	University certificate or diploma below the bachelor's level	24	38	15	12	10	0	1	62	23	1607
2017	Bachelor's degree	26	39	14	13	8	0	0	66	21	10105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	14	13	11	0	0	62	24	4792
2014	Secondary or high school graduation certificate or equivalent or less	23	42	14	13	8	0	0	65	21	5960
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	41	14	13	10	0	0	63	23	8898
2014	University certificate or diploma below the bachelor's level	18	37	16	16	11	0	0	56	28	1778
2014	Bachelor's degree	20	40	14	15	10	0	0	61	25	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	37	13	15	12	0	0	59	28	4786
2011	Secondary or high school graduation certificate or equivalent or less	30	42	12	10	5	0	0	72	15	6684
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	12	11	6	0	0	70	17	9165
2011	University certificate or diploma below the bachelor's level	25	38	13	13	9	1	1	64	23	1905
2011	Bachelor's degree	26	41	14	11	7	0	0	67	19	10429
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	13	12	9	1	1	65	21	3176

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	36	16	9	5	1	69	15	4858
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	17	11	6	0	67	16	7612
2017	University certificate or diploma below the bachelor's level	27	34	16	12	10	1	62	21	1605
2017	Bachelor's degree	28	34	17	12	7	1	63	20	10114
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	17	13	10	0	60	23	4794
2014	Secondary or high school graduation certificate or equivalent or less	29	38	16	10	7	0	67	17	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	16	11	8	0	65	19	8898
2014	University certificate or diploma below the bachelor's level	24	33	18	15	10	0	57	25	1776
2014	Bachelor's degree	24	35	17	14	9	0	60	23	10367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	34	17	14	11	0	58	25	4786

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	39	13	8	4	0	74	13	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	40	13	9	4	0	74	13	7607
2017	University certificate or diploma below the bachelor's level	30	40	12	10	8	0	70	18	1606
2017	Bachelor's degree	31	41	14	10	4	0	72	14	10116
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	39	15	11	7	0	68	18	4791
2014	Secondary or high school graduation certificate or equivalent or less	33	41	13	8	4	0	74	13	5956
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	13	9	5	0	72	14	8899
2014	University certificate or diploma below the bachelor's level	28	40	15	11	6	0	68	17	1776
2014	Bachelor's degree	29	41	15	9	5	0	70	15	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	16	10	7	0	67	17	4784
2011	Secondary or high school graduation certificate or equivalent or less	41	41	10	5	2	1	82	8	6688
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	10	6	2	1	81	9	9153
2011	University certificate or diploma below the bachelor's level	33	41	13	8	4	1	75	12	1903
2011	Bachelor's degree	36	42	11	7	3	1	79	9	10424
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	12	8	4	0	76	12	3173

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	39	10	5	3	82	8	4853
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	40	11	5	3	81	8	7602
2017	University certificate or diploma below the bachelor's level	38	40	11	7	4	78	10	1602
2017	Bachelor's degree	36	42	12	6	4	78	9	10102
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	12	6	3	79	9	4786
2014	Secondary or high school graduation certificate or equivalent or less	45	38	10	4	2	84	6	5951
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	10	5	3	83	7	8894
2014	University certificate or diploma below the bachelor's level	38	42	11	6	3	81	9	1775
2014	Bachelor's degree	38	41	12	6	3	79	9	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	40	11	5	3	80	8	4783
2011	Secondary or high school graduation certificate or equivalent or less	42	42	9	5	2	84	7	6694
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	42	9	5	2	83	8	9177
2011	University certificate or diploma below the bachelor's level	39	42	10	6	4	81	9	1904
2011	Bachelor's degree	35	44	11	6	3	80	9	10431
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	42	11	5	3	80	8	3180
2008	Secondary or high school graduation certificate or equivalent or less	43	42	8	5	2	86	7	6865
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	43	8	5	2	85	7	8669
2008	University certificate or diploma below the bachelor's level	39	44	9	5	2	83	7	1788
2008	Bachelor's degree	36	45	10	6	3	81	9	9309
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	42	8	7	4	81	11	2350

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	32	13	5	2	1	2	80	6	4870
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	34	13	4	2	0	2	80	6	7626
2017	University certificate or diploma below the bachelor's level	42	34	15	5	3	0	2	77	8	1611
2017	Bachelor's degree	45	34	13	5	2	0	1	81	7	10156
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	36	13	4	2	0	1	80	7	4819
2014	Secondary or high school graduation certificate or equivalent or less	46	32	14	4	2	0	1	79	7	5961
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	15	5	2	0	1	77	7	8897
2014	University certificate or diploma below the bachelor's level	40	33	16	6	3	0	1	75	9	1777
2014	Bachelor's degree	41	34	15	5	3	0	1	76	8	10369
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	16	6	3	0	1	75	9	4788
2011	Secondary or high school graduation certificate or equivalent or less	44	32	15	5	2	0	2	78	7	6695
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	33	16	5	2	0	1	76	8	9174
2011	University certificate or diploma below the bachelor's level	37	33	18	7	3	0	1	71	10	1906
2011	Bachelor's degree	39	35	17	5	3	0	1	75	8	10440
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	16	6	3	0	1	74	10	3176
2008	Secondary or high school graduation certificate or equivalent or less	38	34	18	6	3	0	1	73	9	6864
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	37	18	6	3	0	1	72	10	8664
2008	University certificate or diploma below the bachelor's level	29	36	21	9	4	0	1	66	13	1789
2008	Bachelor's degree	31	37	19	7	4	0	1	69	11	9310
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	20	9	5	0	1	66	14	2350

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	23	34	17	11	1	4	30	34	4843
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	23	36	17	10	1	4	28	35	7592
2017	University certificate or diploma below the bachelor's level	13	25	35	15	9	1	3	24	39	1603
2017	Bachelor's degree	10	23	36	18	9	1	3	28	34	10118
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	36	17	8	1	4	26	36	4794
2014	Secondary or high school graduation certificate or equivalent or less	9	25	37	17	8	1	3	26	35	5951
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	36	17	8	1	2	25	38	8873
2014	University certificate or diploma below the bachelor's level	12	27	35	14	7	1	3	22	41	1775
2014	Bachelor's degree	10	26	37	16	7	1	2	25	38	10351
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	26	36	16	7	1	3	23	40	4778
2011	Secondary or high school graduation certificate or equivalent or less	9	25	36	18	9	1	3	27	36	6656
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	25	36	17	8	1	3	26	36	9149
2011	University certificate or diploma below the bachelor's level	11	28	34	16	7	1	3	24	41	1900
2011	Bachelor's degree	9	25	38	18	8	1	2	26	35	10413
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	25	36	17	7	1	3	25	37	3163
2008	Secondary or high school graduation certificate or equivalent or less	9	27	37	18	7	1	2	26	36	6842
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	26	37	18	7	1	2	26	36	8648
2008	University certificate or diploma below the bachelor's level	10	27	38	17	6	1	2	23	38	1787
2008	Bachelor's degree	8	24	39	19	7	1	2	26	34	9297
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	24	39	18	7	1	3	27	33	2341

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	17	28	19	18	3	5	40	29	4821
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	17	29	21	16	3	4	41	29	7565
2017	University certificate or diploma below the bachelor's level	13	20	27	19	14	3	4	35	35	1601
2017	Bachelor's degree	10	17	30	22	14	2	4	38	29	10087
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	19	28	21	13	3	5	36	34	4785
2014	Secondary or high school graduation certificate or equivalent or less	9	19	31	22	14	3	3	38	29	5943
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	19	30	22	14	2	3	38	31	8859
2014	University certificate or diploma below the bachelor's level	12	20	31	20	11	2	4	33	34	1771
2014	Bachelor's degree	10	20	30	22	13	2	3	37	32	10344
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	29	21	11	2	4	34	34	4775
2011	Secondary or high school graduation certificate or equivalent or less	8	17	30	23	15	3	4	41	27	6655
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	17	30	24	15	2	4	41	28	9150
2011	University certificate or diploma below the bachelor's level	11	20	28	22	13	2	4	38	33	1902
2011	Bachelor's degree	9	17	29	25	14	2	3	41	28	10404
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	18	29	23	14	2	4	39	30	3166
2008	Secondary or high school graduation certificate or equivalent or less	7	17	31	24	15	3	3	41	26	6836
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	17	30	25	15	3	3	43	26	8627
2008	University certificate or diploma below the bachelor's level	10	17	32	24	13	2	3	38	29	1781
2008	Bachelor's degree	7	16	30	27	15	2	3	44	25	9285
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	17	28	26	14	2	4	43	28	2338

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	17	29	20	15	3	6	39	30	4834
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	31	19	13	2	5	35	32	7569
2017	University certificate or diploma below the bachelor's level	15	21	29	17	10	2	5	29	40	1598
2017	Bachelor's degree	12	21	31	19	11	2	4	32	35	10105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	22	31	18	9	2	4	28	39	4793
2014	Secondary or high school graduation certificate or equivalent or less	10	19	32	21	12	2	5	35	31	5939
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	20	31	20	12	2	4	33	35	8870
2014	University certificate or diploma below the bachelor's level	14	21	31	19	10	2	4	31	36	1775
2014	Bachelor's degree	14	22	30	19	10	2	4	31	37	10340
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	30	18	8	2	4	27	41	4777
2011	Secondary or high school graduation certificate or equivalent or less	10	19	30	20	13	3	5	36	32	6653
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	31	21	11	2	5	34	32	9145
2011	University certificate or diploma below the bachelor's level	13	21	31	18	11	2	5	30	36	1901
2011	Bachelor's degree	11	20	32	21	10	2	4	33	33	10402
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	22	32	18	9	2	4	29	37	3163
2008	Secondary or high school graduation certificate or equivalent or less	8	19	31	23	12	3	4	38	29	6831
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	18	33	22	11	2	4	36	29	8644
2008	University certificate or diploma below the bachelor's level	11	22	32	21	9	2	3	32	35	1787
2008	Bachelor's degree	9	19	33	23	10	2	3	35	30	9284
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	20	32	22	9	2	3	33	33	2337

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	12	27	26	21	2	6	50	20	4801
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	12	29	28	17	1	6	48	20	7550
2017	University certificate or diploma below the bachelor's level	9	15	30	24	15	2	5	43	25	1594
2017	Bachelor's degree	7	13	30	28	16	1	5	47	21	10067
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	14	32	26	13	1	5	41	24	4768
2014	Secondary or high school graduation certificate or equivalent or less	6	14	31	27	16	1	5	46	21	5928
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	13	31	28	16	1	4	46	21	8834
2014	University certificate or diploma below the bachelor's level	9	14	32	26	14	1	4	42	25	1770
2014	Bachelor's degree	7	14	32	27	14	1	4	44	22	10330
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	33	26	12	1	4	40	26	4769
2011	Secondary or high school graduation certificate or equivalent or less	5	13	31	27	17	1	6	47	19	6648
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	14	31	27	16	1	5	46	21	9137
2011	University certificate or diploma below the bachelor's level	9	16	30	25	14	2	4	41	27	1901
2011	Bachelor's degree	6	14	33	28	14	1	4	44	22	10386
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	33	27	12	1	4	41	25	3154
2008	Secondary or high school graduation certificate or equivalent or less	6	13	31	29	16	1	4	47	20	6831
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	13	32	29	15	1	4	47	20	8641
2008	University certificate or diploma below the bachelor's level	7	17	34	25	13	1	3	39	25	1778
2008	Bachelor's degree	6	14	33	29	13	1	3	44	21	9288
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	32	27	12	1	4	41	26	2333

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	17	27	20	18	2	6	41	30	4835
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	27	21	16	2	5	39	32	7571
2017	University certificate or diploma below the bachelor's level	16	20	26	18	13	1	5	33	38	1600
2017	Bachelor's degree	12	18	29	20	14	2	5	37	32	10085
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	20	29	19	11	2	5	32	37	4788
2014	Secondary or high school graduation certificate or equivalent or less	11	19	30	21	14	1	4	37	32	5940
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	20	29	19	14	1	4	35	35	8856
2014	University certificate or diploma below the bachelor's level	16	21	27	17	12	1	5	31	40	1774
2014	Bachelor's degree	13	21	29	19	12	2	4	33	36	10342
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	22	29	17	10	2	4	29	40	4775
2011	Secondary or high school graduation certificate or equivalent or less	12	20	28	20	14	1	5	37	33	6659
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	21	30	18	13	1	4	33	36	9151
2011	University certificate or diploma below the bachelor's level	15	25	28	15	11	2	4	28	43	1902
2011	Bachelor's degree	13	22	30	19	11	2	3	31	37	10412
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	31	18	10	1	4	29	38	3167
2008	Secondary or high school graduation certificate or equivalent or less	11	20	28	22	15	1	4	38	32	6819
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	29	21	14	1	4	36	33	8643
2008	University certificate or diploma below the bachelor's level	14	23	30	18	11	1	2	30	38	1784
2008	Bachelor's degree	12	21	30	20	12	1	3	34	34	9288
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	29	20	11	1	4	32	38	2334

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	18	25	19	18	4	6	41	31	4828
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	16	25	22	18	4	6	45	28	7577
2017	University certificate or diploma below the bachelor's level	11	19	24	21	15	4	6	40	33	1597
2017	Bachelor's degree	9	15	26	24	16	4	6	44	26	10104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	27	24	14	4	6	43	27	4790
2014	Secondary or high school graduation certificate or equivalent or less	9	18	27	22	16	3	5	41	29	5940
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	16	25	26	17	3	5	46	27	8859
2014	University certificate or diploma below the bachelor's level	10	18	28	23	12	3	6	38	31	1773
2014	Bachelor's degree	8	15	27	25	16	4	5	44	26	10332
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	26	26	14	3	7	45	27	4773
2011	Secondary or high school graduation certificate or equivalent or less	9	18	27	23	15	3	6	41	29	6646
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	16	27	24	16	3	5	44	27	9130
2011	University certificate or diploma below the bachelor's level	11	17	27	22	14	4	5	40	31	1902
2011	Bachelor's degree	8	15	28	26	15	3	5	45	25	10383
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	17	28	24	14	4	6	42	28	3158
2008	Secondary or high school graduation certificate or equivalent or less	11	20	26	22	14	3	5	38	34	6830
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	18	27	23	14	3	5	40	30	8651
2008	University certificate or diploma below the bachelor's level	12	21	26	21	12	3	4	36	36	1786
2008	Bachelor's degree	10	18	27	24	14	3	4	41	30	9291
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	20	28	20	11	4	6	35	34	2342

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	18	32	17	14	4	5	34	31	4824
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	33	17	11	3	5	31	34	7580
2017	University certificate or diploma below the bachelor's level	16	21	31	15	10	2	4	28	40	1600
2017	Bachelor's degree	12	21	34	17	9	3	4	28	36	10112
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	23	33	15	8	2	4	24	41	4789
2014	Secondary or high school graduation certificate or equivalent or less	10	20	34	18	11	3	5	31	32	5942
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	21	33	18	11	3	3	30	35	8862
2014	University certificate or diploma below the bachelor's level	14	22	33	16	9	2	4	26	39	1773
2014	Bachelor's degree	13	23	33	17	9	2	3	27	38	10353
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	22	32	15	8	2	3	24	42	4775

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	13	6	3	2	1	4	89	5	4872
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	12	6	4	3	0	4	88	6	7629
2017	University certificate or diploma below the bachelor's level	70	14	6	3	3	0	4	88	6	1609
2017	Bachelor's degree	74	12	5	3	2	0	4	90	5	10149
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	13	5	3	2	1	4	89	6	4817
2014	Secondary or high school graduation certificate or equivalent or less	74	13	4	3	3	0	4	90	5	5961
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	12	5	3	3	0	4	88	7	8895
2014	University certificate or diploma below the bachelor's level	73	13	4	3	2	1	5	91	5	1777
2014	Bachelor's degree	76	12	4	2	2	0	4	91	5	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	12	4	3	2	0	3	91	5	4787
2011	Secondary or high school graduation certificate or equivalent or less	73	12	5	3	3	0	4	89	6	6690
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	12	5	3	3	0	4	88	7	9169
2011	University certificate or diploma below the bachelor's level	72	13	6	4	2	1	3	88	6	1907
2011	Bachelor's degree	73	13	4	3	2	1	4	90	6	10416
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	14	4	4	3	0	3	90	6	3170
2008	Secondary or high school graduation certificate or equivalent or less	71	10	4	3	4	1	7	87	8	6856
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	10	5	3	4	1	8	87	8	8670
2008	University certificate or diploma below the bachelor's level	69	10	5	3	4	1	8	86	8	1787
2008	Bachelor's degree	69	12	4	3	4	1	8	88	8	9299
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	13	4	4	4	1	6	87	9	2347

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	33	16	8	5	5	3	68	14	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	33	16	8	6	5	3	68	14	7627
2017	University certificate or diploma below the bachelor's level	28	33	15	9	7	4	3	66	18	1609
2017	Bachelor's degree	30	33	15	8	5	6	4	70	14	10148
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	32	15	8	7	5	4	66	17	4811
2014	Secondary or high school graduation certificate or equivalent or less	32	34	15	8	5	3	2	70	14	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	33	15	8	5	4	2	70	14	8896
2014	University certificate or diploma below the bachelor's level	33	33	14	8	5	4	3	71	14	1777
2014	Bachelor's degree	35	32	14	8	5	4	3	72	13	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	32	13	7	5	4	3	74	12	4785

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	30	9	7	5	1	0	78	13	4875
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	30	9	8	5	1	0	78	13	7625
2017	University certificate or diploma below the bachelor's level	44	32	8	7	7	1	0	77	15	1607
2017	Bachelor's degree	47	31	8	7	4	1	0	80	12	10151
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	30	9	7	7	1	0	76	14	4814
2014	Secondary or high school graduation certificate or equivalent or less	47	29	9	8	5	1	0	78	14	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	29	8	8	5	1	0	79	13	8893
2014	University certificate or diploma below the bachelor's level	49	28	8	8	6	1	1	78	14	1777
2014	Bachelor's degree	51	28	8	8	4	1	0	80	12	10367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	28	8	7	5	1	0	80	12	4784

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	35	15	15	7	2	1	62	23	4864
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	15	14	7	2	1	63	22	7623
2017	University certificate or diploma below the bachelor's level	26	34	14	14	9	2	0	61	24	1607
2017	Bachelor's degree	28	36	13	14	7	2	1	66	21	10138
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	13	14	9	2	0	63	24	4808
2014	Secondary or high school graduation certificate or equivalent or less	21	40	15	16	7	2	1	62	23	5960
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	40	14	14	6	1	1	65	21	8897
2014	University certificate or diploma below the bachelor's level	23	42	12	14	6	2	1	66	21	1776
2014	Bachelor's degree	26	40	12	14	6	2	0	68	20	10375
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40	12	14	7	2	0	67	21	4783
2011	Secondary or high school graduation certificate or equivalent or less	20	39	15	17	8	2	1	60	25	6699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	39	14	16	7	2	0	62	24	9175
2011	University certificate or diploma below the bachelor's level	21	38	15	14	8	2	1	62	23	1908
2011	Bachelor's degree	23	39	13	15	7	2	0	64	22	10428
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	12	15	8	3	0	64	23	3174
2008	Secondary or high school graduation certificate or equivalent or less	22	38	14	15	8	2	1	62	24	6857
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	14	15	7	2	1	64	22	8670
2008	University certificate or diploma below the bachelor's level	23	42	12	13	7	2	1	67	20	1789
2008	Bachelor's degree	24	40	13	14	6	2	1	66	20	9299
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	34	13	14	9	3	1	63	23	2346

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	29	17	15	10	9	1	54	27	4872
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	29	17	14	10	9	1	55	27	7622
2017	University certificate or diploma below the bachelor's level	20	29	15	14	13	7	1	53	30	1609
2017	Bachelor's degree	22	30	15	15	10	8	1	57	27	10139
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	16	16	14	7	1	51	32	4815
2014	Secondary or high school graduation certificate or equivalent or less	20	31	18	15	10	6	1	55	26	5959
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	30	17	14	10	6	1	56	26	8892
2014	University certificate or diploma below the bachelor's level	20	32	15	15	11	6	1	56	28	1777
2014	Bachelor's degree	25	30	15	14	9	6	1	58	25	10372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	28	15	14	12	6	1	56	28	4783
2011	Secondary or high school graduation certificate or equivalent or less	20	29	17	16	12	6	1	53	29	6681
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	17	15	12	5	0	53	29	9169
2011	University certificate or diploma below the bachelor's level	21	28	16	15	14	6	1	52	30	1905
2011	Bachelor's degree	22	29	16	15	12	6	1	54	29	10425
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	15	14	14	6	0	53	30	3177
2008	Secondary or high school graduation certificate or equivalent or less	21	30	17	14	11	7	1	55	27	6854
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	30	16	15	10	7	1	55	27	8668
2008	University certificate or diploma below the bachelor's level	22	29	16	14	11	7	1	56	27	1788
2008	Bachelor's degree	23	30	15	13	10	8	1	58	26	9300
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	26	14	13	13	8	1	56	28	2348

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	24	20	15	10	16	2	46	29	4867
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	19	15	11	17	1	44	32	7619
2017	University certificate or diploma below the bachelor's level	13	24	18	16	11	17	1	45	33	1607
2017	Bachelor's degree	13	23	19	15	10	19	2	45	31	10141
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	22	20	15	12	18	2	42	34	4809
2014	Secondary or high school graduation certificate or equivalent or less	12	24	19	17	13	12	1	43	35	5959
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	19	17	13	14	1	43	35	8893
2014	University certificate or diploma below the bachelor's level	13	24	20	16	12	14	1	44	33	1775
2014	Bachelor's degree	12	23	19	17	11	16	2	43	34	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	20	16	12	17	2	42	34	4785

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	39	7	7	2	83	9	4857
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	7	6	3	84	9	7611
2017	University certificate or diploma below the bachelor's level	42	41	8	6	3	83	9	1609
2017	Bachelor's degree	46	39	7	5	2	85	8	10133
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	39	8	6	3	82	10	4808
2014	Secondary or high school graduation certificate or equivalent or less	41	42	8	7	3	83	9	5950
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	7	5	3	85	8	8890
2014	University certificate or diploma below the bachelor's level	42	42	7	6	2	84	8	1776
2014	Bachelor's degree	47	39	7	5	2	86	7	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	39	7	5	2	86	7	4786

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	35	12	7	3	1	0	77	10	4868
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	35	11	8	3	1	0	77	11	7631
2017	University certificate or diploma below the bachelor's level	37	38	11	8	5	0	0	75	13	1611
2017	Bachelor's degree	41	37	10	8	4	1	0	79	12	10156
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	11	7	5	1	0	77	12	4819
2014	Secondary or high school graduation certificate or equivalent or less	41	36	11	7	4	1	0	78	11	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	36	11	7	5	1	0	77	12	8898
2014	University certificate or diploma below the bachelor's level	37	38	11	8	5	1	0	76	13	1778
2014	Bachelor's degree	39	38	10	8	4	0	0	78	12	10374
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	37	10	8	5	1	0	77	13	4784
2011	Secondary or high school graduation certificate or equivalent or less	38	38	11	8	4	1	0	77	12	6691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	38	12	8	5	1	0	75	13	9169
2011	University certificate or diploma below the bachelor's level	33	39	12	10	6	1	0	72	16	1907
2011	Bachelor's degree	34	41	11	9	5	1	0	75	14	10429
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	38	12	10	5	1	0	72	16	3178
2008	Secondary or high school graduation certificate or equivalent or less	41	36	10	7	5	1	1	77	12	6859
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	36	11	8	5	1	0	75	14	8670
2008	University certificate or diploma below the bachelor's level	35	38	10	8	7	1	0	74	16	1787
2008	Bachelor's degree	34	39	11	9	5	1	1	74	15	9301
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	37	11	9	8	1	1	71	17	2351

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	30	11	5	2	3	1	81	7	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	30	10	5	3	3	1	81	8	7629
2017	University certificate or diploma below the bachelor's level	44	33	11	6	4	2	0	78	10	1611
2017	Bachelor's degree	48	31	10	5	3	2	1	82	8	10150
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	10	6	4	2	0	79	11	4819
2014	Secondary or high school graduation certificate or equivalent or less	48	31	11	5	3	2	1	81	9	5961
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	30	10	5	3	2	1	80	9	8898
2014	University certificate or diploma below the bachelor's level	44	32	11	5	4	3	1	79	9	1776
2014	Bachelor's degree	48	31	11	5	3	2	1	81	8	10373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	11	5	4	2	1	79	9	4782
2011	Secondary or high school graduation certificate or equivalent or less	46	32	11	6	3	2	0	80	9	6681
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	11	6	3	2	1	79	10	9169
2011	University certificate or diploma below the bachelor's level	41	32	12	6	6	3	1	75	12	1905
2011	Bachelor's degree	44	34	10	6	3	2	1	80	9	10430
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	32	12	7	4	2	1	76	12	3176
2008	Secondary or high school graduation certificate or equivalent or less	45	31	11	6	4	3	0	79	10	6858
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	11	6	4	3	1	78	10	8670
2008	University certificate or diploma below the bachelor's level	41	33	11	7	5	3	0	77	12	1786
2008	Bachelor's degree	43	33	10	6	4	3	1	79	11	9306
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	32	10	6	7	2	1	76	13	2350

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	33	9	6	3	1	0	82	9	4866
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	32	9	7	3	1	0	81	10	7627
2017	University certificate or diploma below the bachelor's level	42	35	9	8	5	1	0	77	14	1608
2017	Bachelor's degree	47	35	8	6	3	1	0	83	9	10148
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	9	7	5	1	0	80	11	4816
2014	Secondary or high school graduation certificate or equivalent or less	46	34	9	7	3	1	0	81	10	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	33	9	7	4	0	0	81	10	8892
2014	University certificate or diploma below the bachelor's level	42	37	8	7	4	1	0	81	11	1778
2014	Bachelor's degree	46	35	9	6	4	1	0	82	10	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	8	7	4	1	0	81	10	4782
2011	Secondary or high school graduation certificate or equivalent or less	44	35	10	7	3	0	0	80	11	6678
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	35	10	8	4	1	0	79	11	9157
2011	University certificate or diploma below the bachelor's level	38	36	11	9	6	1	0	74	15	1903
2011	Bachelor's degree	42	37	9	7	4	1	0	80	11	10419
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	9	8	5	1	0	78	13	3175
2008	Secondary or high school graduation certificate or equivalent or less	44	35	9	7	4	1	0	80	11	6855
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	10	7	4	1	0	78	12	8665
2008	University certificate or diploma below the bachelor's level	40	37	9	8	5	1	0	78	13	1788
2008	Bachelor's degree	41	37	9	7	4	1	0	79	12	9305
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	8	8	6	1	1	77	14	2351

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	79	11	3	1	2	0	4	94	3	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	11	4	2	2	0	4	93	4	7608
2017	University certificate or diploma below the bachelor's level	76	12	4	1	2	0	4	92	4	1608
2017	Bachelor's degree	79	11	3	1	2	0	4	94	3	10148
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	12	4	1	2	1	4	93	3	4810
2014	Secondary or high school graduation certificate or equivalent or less	79	11	3	1	2	0	4	93	3	5956
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	10	3	1	2	0	4	93	4	8891
2014	University certificate or diploma below the bachelor's level	76	12	4	2	2	0	5	93	3	1778
2014	Bachelor's degree	79	11	3	1	2	0	4	94	3	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	11	3	1	2	0	4	94	3	4785
2011	Secondary or high school graduation certificate or equivalent or less	79	10	3	1	2	0	4	93	4	6679
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	11	3	2	2	0	4	92	5	9164
2011	University certificate or diploma below the bachelor's level	76	12	5	1	2	0	4	92	3	1902
2011	Bachelor's degree	78	11	3	1	2	0	4	94	3	10418
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	12	3	2	2	0	3	93	3	3175
2008	Secondary or high school graduation certificate or equivalent or less	80	6	3	2	3	0	6	92	5	6857
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	7	3	2	3	0	7	92	5	8658
2008	University certificate or diploma below the bachelor's level	76	7	3	2	3	0	8	91	5	1787
2008	Bachelor's degree	77	8	3	2	2	1	7	93	5	9288
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	9	3	2	3	1	6	91	5	2347

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	22	5	3	3	2	4	89	6	4856
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	22	4	3	3	1	3	90	6	7623
2017	University certificate or diploma below the bachelor's level	58	24	6	4	4	1	3	85	9	1607
2017	Bachelor's degree	66	21	4	3	2	1	3	90	5	10133
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	22	5	4	3	1	3	87	7	4809
2014	Secondary or high school graduation certificate or equivalent or less	65	21	4	3	2	1	3	90	5	5959
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	5	3	3	1	3	90	5	8896
2014	University certificate or diploma below the bachelor's level	61	23	5	4	3	1	3	88	7	1777
2014	Bachelor's degree	64	22	4	3	3	1	3	89	6	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	22	5	3	3	1	3	89	6	4785
2011	Secondary or high school graduation certificate or equivalent or less	62	24	5	3	3	1	2	89	6	6699
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	24	5	4	3	1	2	88	7	9180
2011	University certificate or diploma below the bachelor's level	58	26	6	3	4	1	2	87	8	1905
2011	Bachelor's degree	61	25	5	4	3	1	2	88	7	10429
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	5	4	4	1	2	86	8	3176

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	25	7	3	3	1	87	7	4863
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	6	4	3	1	86	8	7622
2017	University certificate or diploma below the bachelor's level	56	25	8	6	5	0	82	10	1607
2017	Bachelor's degree	60	25	7	4	3	1	86	8	10140
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	26	8	5	5	1	82	10	4809

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	25	10	3	3	2	84	6	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	10	3	3	2	83	7	7625
2017	University certificate or diploma below the bachelor's level	51	26	12	5	5	1	79	10	1607
2017	Bachelor's degree	57	25	9	4	3	2	83	7	10144
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	25	10	4	5	2	80	9	4810

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	25	9	5	3	0	84	8	4855
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	9	5	3	0	83	8	7621
2017	University certificate or diploma below the bachelor's level	51	27	11	6	5	1	78	11	1607
2017	Bachelor's degree	55	27	9	5	4	0	83	9	10134
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	27	10	6	5	0	79	11	4806
2014	Secondary or high school graduation certificate or equivalent or less	56	29	8	4	3	0	85	7	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	28	8	5	3	0	83	9	8887
2014	University certificate or diploma below the bachelor's level	51	30	9	6	4	1	82	10	1776
2014	Bachelor's degree	53	29	8	5	4	0	83	9	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	29	9	6	4	1	82	10	4783

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	36	8	7	4	0	2	80	12	470
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	9	7	3	1	1	81	10	842
2017	University certificate or diploma below the bachelor's level	33	40	8	12	5	0	1	74	18	239
2017	Bachelor's degree	35	37	10	8	5	1	3	76	14	1471
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	12	12	5	2	2	70	18	980
2014	Secondary or high school graduation certificate or equivalent or less	43	34	8	8	3	1	2	81	11	579
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	38	10	9	4	1	3	76	13	989
2014	University certificate or diploma below the bachelor's level	38	40	8	8	4	1	1	79	13	278
2014	Bachelor's degree	36	36	9	10	4	2	4	76	15	1584
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	13	10	7	3	4	69	17	1025

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	32	15	8	5	7	0	70	14	4870
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	14	7	6	7	0	70	14	7628
2017	University certificate or diploma below the bachelor's level	31	30	15	7	9	7	0	66	17	1610
2017	Bachelor's degree	31	32	15	8	6	8	0	69	15	10153
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30	16	9	9	8	0	63	20	4821
2014	Secondary or high school graduation certificate or equivalent or less	31	33	16	8	5	7	0	69	14	5951
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	33	15	8	5	7	0	70	14	8892
2014	University certificate or diploma below the bachelor's level	29	33	15	9	6	7	0	67	16	1776
2014	Bachelor's degree	30	32	15	8	6	9	0	69	15	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	31	15	8	7	8	0	67	17	4784
2011	Secondary or high school graduation certificate or equivalent or less	25	34	19	9	6	7	1	64	16	6687
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	19	9	7	7	0	62	18	9167
2011	University certificate or diploma below the bachelor's level	22	30	20	11	9	8	0	57	22	1907
2011	Bachelor's degree	24	32	18	10	8	8	0	61	19	10425
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	30	19	10	9	8	0	58	21	3172

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	32	18	11	7	4	0	63	18	4874
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	33	17	11	7	3	0	63	19	7626
2017	University certificate or diploma below the bachelor's level	25	31	18	11	11	3	0	58	23	1608
2017	Bachelor's degree	27	33	17	12	9	3	0	61	21	10156
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	30	17	13	12	3	0	56	26	4817
2014	Secondary or high school graduation certificate or equivalent or less	27	35	17	11	7	3	0	63	19	5953
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34	17	11	8	2	0	63	20	8894
2014	University certificate or diploma below the bachelor's level	25	31	20	13	8	3	0	58	22	1775
2014	Bachelor's degree	26	33	18	12	8	3	0	61	21	10367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	31	18	13	10	3	0	58	24	4785
2011	Secondary or high school graduation certificate or equivalent or less	23	34	21	11	8	2	0	59	20	6675
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	34	19	12	10	3	0	58	22	9161
2011	University certificate or diploma below the bachelor's level	20	33	19	13	12	3	0	55	26	1903
2011	Bachelor's degree	20	35	19	13	11	3	0	56	24	10409
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	31	19	13	13	3	0	53	27	3175
2008	Secondary or high school graduation certificate or equivalent or less	26	35	18	10	7	3	0	64	18	6853
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	36	17	10	8	3	0	63	19	8659
2008	University certificate or diploma below the bachelor's level	21	36	17	12	11	3	0	59	23	1785
2008	Bachelor's degree	22	35	17	12	10	3	0	59	23	9297
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30	17	12	14	4	1	55	27	2347

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	31	19	14	8	7	56	24	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	31	19	14	8	7	55	24	7620
2017	University certificate or diploma below the bachelor's level	18	29	19	16	12	6	50	30	1609
2017	Bachelor's degree	19	30	19	16	10	7	52	27	10148
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	19	16	14	6	47	32	4816
2014	Secondary or high school graduation certificate or equivalent or less	19	33	21	14	8	6	55	23	5950
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	32	19	15	9	6	54	25	8891
2014	University certificate or diploma below the bachelor's level	17	29	20	18	10	6	49	30	1777
2014	Bachelor's degree	17	30	21	16	10	6	50	28	10359
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	29	20	16	12	7	48	30	4784
2011	Secondary or high school graduation certificate or equivalent or less	14	36	20	15	7	7	54	24	6692
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	34	21	16	9	6	51	27	9171
2011	University certificate or diploma below the bachelor's level	11	33	19	18	11	7	48	32	1906
2011	Bachelor's degree	11	33	20	18	11	7	47	31	10435
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	30	20	18	13	8	45	33	3171
2008	Secondary or high school graduation certificate or equivalent or less	13	37	19	17	7	7	54	26	6861
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	35	20	17	9	7	51	28	8656
2008	University certificate or diploma below the bachelor's level	10	35	19	18	11	7	48	31	1785
2008	Bachelor's degree	11	33	19	18	11	8	48	31	9291
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	31	17	17	14	9	48	34	2349

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	29	17	12	10	7	59	24	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	29	17	12	10	7	58	24	7627
2017	University certificate or diploma below the bachelor's level	23	28	17	12	15	6	54	29	1608
2017	Bachelor's degree	23	29	17	13	12	6	55	26	10145
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	16	14	15	6	51	31	4823
2014	Secondary or high school graduation certificate or equivalent or less	24	32	18	11	10	6	59	22	5949
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	31	18	11	11	6	57	23	8893
2014	University certificate or diploma below the bachelor's level	23	27	17	14	12	7	53	28	1776
2014	Bachelor's degree	22	29	18	13	11	6	55	26	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	28	17	14	12	7	53	29	4786
2011	Secondary or high school graduation certificate or equivalent or less	20	35	18	11	9	7	59	22	6692
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	34	18	12	10	7	57	23	9176
2011	University certificate or diploma below the bachelor's level	18	30	17	15	13	7	52	29	1904
2011	Bachelor's degree	18	32	18	13	12	7	53	27	10434
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31	18	14	13	7	52	29	3175
2008	Secondary or high school graduation certificate or equivalent or less	20	36	17	11	8	8	61	21	6854
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	35	17	12	9	8	58	23	8661
2008	University certificate or diploma below the bachelor's level	19	32	18	13	11	7	54	26	1788
2008	Bachelor's degree	17	33	17	13	11	8	55	26	9297
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	31	15	13	14	9	54	29	2348

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	34	17	14	9	4	58	24	4866
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	35	16	14	9	4	58	25	7615
2017	University certificate or diploma below the bachelor's level	20	32	16	15	13	3	54	29	1607
2017	Bachelor's degree	20	35	16	15	10	4	57	26	10139
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	17	15	13	4	53	29	4813
2014	Secondary or high school graduation certificate or equivalent or less	20	36	17	14	9	4	58	24	5950
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	17	15	10	3	57	25	8883
2014	University certificate or diploma below the bachelor's level	18	33	16	18	10	4	53	29	1776
2014	Bachelor's degree	19	34	17	16	10	3	56	27	10364
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	17	15	11	3	56	27	4779
2011	Secondary or high school graduation certificate or equivalent or less	17	39	17	15	8	3	58	25	6684
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	37	17	17	9	3	55	27	9160
2011	University certificate or diploma below the bachelor's level	15	35	18	18	11	4	52	30	1902
2011	Bachelor's degree	14	36	18	18	10	3	52	29	10425
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	35	17	17	11	4	53	29	3172
2008	Secondary or high school graduation certificate or equivalent or less	19	43	15	14	6	3	64	21	6858
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	41	15	16	7	3	62	23	8656
2008	University certificate or diploma below the bachelor's level	17	42	14	16	9	3	60	25	1786
2008	Bachelor's degree	17	41	15	16	8	3	60	24	9294
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	15	15	9	4	59	25	2348

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	42	16	7	3	2	73	11	4866
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	42	15	7	4	1	73	11	7616
2017	University certificate or diploma below the bachelor's level	28	41	15	10	6	1	69	15	1607
2017	Bachelor's degree	30	42	15	8	4	1	73	12	10139
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	40	15	10	6	1	68	17	4810
2014	Secondary or high school graduation certificate or equivalent or less	35	41	16	5	2	1	76	8	5960
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	42	15	6	3	1	76	9	8896
2014	University certificate or diploma below the bachelor's level	30	43	14	8	4	1	74	12	1779
2014	Bachelor's degree	32	41	15	7	3	1	74	10	10373
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	14	8	5	1	74	12	4785
2011	Secondary or high school graduation certificate or equivalent or less	31	43	16	6	2	1	76	8	6679
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	16	7	3	1	74	10	9166
2011	University certificate or diploma below the bachelor's level	28	41	17	9	4	2	70	13	1902
2011	Bachelor's degree	27	44	16	8	4	2	71	13	10423
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	16	9	5	1	70	14	3172

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	41	13	4	2	3	1	81	6	4856
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	41	12	4	2	3	1	82	6	7609
2017	University certificate or diploma below the bachelor's level	37	40	14	4	2	3	0	80	7	1607
2017	Bachelor's degree	39	42	11	4	2	2	0	83	6	10135
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	41	10	4	3	2	0	82	7	4804
2014	Secondary or high school graduation certificate or equivalent or less	39	41	11	4	1	3	1	83	5	5952
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	10	4	1	3	1	85	6	8893
2014	University certificate or diploma below the bachelor's level	39	42	10	3	1	3	1	84	5	1775
2014	Bachelor's degree	42	41	9	4	1	3	1	86	5	10372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	40	8	3	1	3	0	87	5	4785
2011	Secondary or high school graduation certificate or equivalent or less	34	42	14	4	2	3	1	79	6	6677
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	41	14	5	2	4	1	79	7	9149
2011	University certificate or diploma below the bachelor's level	35	41	14	5	2	3	1	79	7	1904
2011	Bachelor's degree	35	43	13	4	2	3	0	80	7	10422
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	11	4	2	3	0	81	7	3176

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	37	12	5	3	2	1	80	8	4858
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	38	10	6	3	3	1	80	9	7605
2017	University certificate or diploma below the bachelor's level	38	37	11	7	4	3	1	78	11	1607
2017	Bachelor's degree	39	37	11	7	3	3	1	79	10	10133
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	11	7	4	2	1	76	12	4802
2014	Secondary or high school graduation certificate or equivalent or less	44	37	9	5	2	2	1	84	7	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	37	9	5	2	2	1	83	8	8896
2014	University certificate or diploma below the bachelor's level	43	37	9	5	3	2	1	82	8	1777
2014	Bachelor's degree	44	37	9	5	3	2	1	83	8	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	9	5	3	2	1	83	8	4782
2011	Secondary or high school graduation certificate or equivalent or less	40	38	10	5	3	3	1	82	8	6675
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	11	6	3	3	1	79	10	9151
2011	University certificate or diploma below the bachelor's level	38	36	11	7	4	3	1	77	12	1901
2011	Bachelor's degree	36	38	12	7	4	3	1	77	11	10416
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	10	7	5	3	1	77	12	3172
2008	Secondary or high school graduation certificate or equivalent or less	35	39	11	6	3	4	1	78	10	6851
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	38	12	7	4	4	1	75	12	8662
2008	University certificate or diploma below the bachelor's level	32	36	13	8	6	4	1	72	15	1785
2008	Bachelor's degree	29	39	13	9	5	5	1	72	15	9297
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	12	9	6	5	1	71	16	2346

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	34	21	8	3	5	1	66	12	4864
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	35	19	8	4	5	1	67	13	7615
2017	University certificate or diploma below the bachelor's level	25	36	20	9	5	4	1	64	15	1607
2017	Bachelor's degree	28	35	18	10	4	4	1	66	14	10137
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	17	10	5	4	1	66	16	4811
2014	Secondary or high school graduation certificate or equivalent or less	33	35	18	6	3	4	1	72	10	5960
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	17	7	4	4	1	70	11	8893
2014	University certificate or diploma below the bachelor's level	32	38	16	6	4	3	1	73	10	1776
2014	Bachelor's degree	33	37	16	7	3	3	1	73	11	10368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36	14	7	3	3	1	75	10	4785
2011	Secondary or high school graduation certificate or equivalent or less	26	38	19	7	3	4	1	68	11	6687
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	37	20	9	4	5	1	65	14	9169
2011	University certificate or diploma below the bachelor's level	24	36	20	9	5	4	1	63	16	1900
2011	Bachelor's degree	24	40	18	9	5	4	1	67	15	10423
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39	17	10	6	3	1	66	16	3172

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	27	18	13	9	7	2	55	25	4851
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	27	17	13	11	8	2	55	27	7610
2017	University certificate or diploma below the bachelor's level	21	26	17	14	14	7	2	51	31	1605
2017	Bachelor's degree	21	27	16	14	11	9	2	54	28	10136
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	18	14	14	9	2	49	32	4803
2014	Secondary or high school graduation certificate or equivalent or less	21	28	17	14	12	7	1	54	28	5954
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	28	17	14	12	7	1	53	29	8890
2014	University certificate or diploma below the bachelor's level	19	24	18	15	15	7	2	48	33	1776
2014	Bachelor's degree	19	26	18	15	12	8	1	51	30	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	17	15	13	9	2	50	31	4785
2011	Secondary or high school graduation certificate or equivalent or less	18	28	19	15	11	8	2	50	28	6691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	26	18	16	13	8	2	47	33	9181
2011	University certificate or diploma below the bachelor's level	17	23	19	17	15	8	1	44	35	1907
2011	Bachelor's degree	15	26	18	16	13	10	2	46	33	10429
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	24	18	15	16	9	3	43	36	3176

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	17	7	3	2	2	5	88	4	4871
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	17	7	3	2	1	5	86	6	7625
2017	University certificate or diploma below the bachelor's level	62	18	7	4	2	1	6	86	6	1609
2017	Bachelor's degree	64	17	7	3	2	2	5	88	5	10148
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	18	7	3	2	2	6	87	5	4814
2014	Secondary or high school graduation certificate or equivalent or less	65	17	7	3	2	1	6	88	5	5960
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	15	7	3	3	1	6	86	6	8895
2014	University certificate or diploma below the bachelor's level	63	18	7	2	2	1	7	88	4	1779
2014	Bachelor's degree	65	17	6	3	2	2	5	88	5	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	17	7	3	2	1	5	88	5	4784

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	16	6	2	1	3	3	91	4	4860
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	17	5	2	2	2	3	91	4	7625
2017	University certificate or diploma below the bachelor's level	67	18	5	2	2	2	3	90	4	1610
2017	Bachelor's degree	70	17	5	2	2	2	3	91	4	10136
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	18	5	3	2	2	4	90	4	4808
2014	Secondary or high school graduation certificate or equivalent or less	69	16	6	2	1	2	3	90	4	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	16	5	2	2	2	4	90	5	8897
2014	University certificate or diploma below the bachelor's level	66	19	5	2	2	2	4	90	4	1777
2014	Bachelor's degree	69	17	5	2	2	2	3	91	4	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	17	5	3	2	2	3	90	4	4786
2011	Secondary or high school graduation certificate or equivalent or less	71	16	5	2	1	2	2	92	3	6688
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	16	6	2	2	2	3	90	4	9165
2011	University certificate or diploma below the bachelor's level	69	17	6	2	2	2	2	89	5	1906
2011	Bachelor's degree	70	17	5	2	2	2	3	91	4	10424
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	17	5	2	2	2	2	91	4	3177
2008	Secondary or high school graduation certificate or equivalent or less	71	16	5	2	2	2	2	91	4	6858
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	16	5	2	2	2	3	91	4	8670
2008	University certificate or diploma below the bachelor's level	69	18	5	2	2	1	2	90	4	1787
2008	Bachelor's degree	70	16	5	2	2	2	2	90	4	9306
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	17	5	3	2	2	2	89	5	2348

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	36	16	10	6	3	67	16	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	36	16	12	8	2	63	20	7622
2017	University certificate or diploma below the bachelor's level	24	33	17	13	10	2	59	24	1609
2017	Bachelor's degree	24	34	16	14	9	2	60	24	10131
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	32	16	16	13	2	54	30	4807
2014	Secondary or high school graduation certificate or equivalent or less	28	37	16	11	6	2	67	17	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	36	16	12	8	2	64	20	8892
2014	University certificate or diploma below the bachelor's level	24	36	15	14	9	2	61	24	1779
2014	Bachelor's degree	24	35	16	14	9	2	60	24	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	32	16	15	12	2	56	28	4784
2011	Secondary or high school graduation certificate or equivalent or less	28	38	16	10	6	2	68	16	6691
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	38	16	12	7	1	64	19	9168
2011	University certificate or diploma below the bachelor's level	22	36	16	13	10	1	59	24	1907
2011	Bachelor's degree	22	38	16	14	9	1	61	23	10429
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	35	15	15	12	1	57	27	3178
2008	Secondary or high school graduation certificate or equivalent or less	25	41	16	10	6	1	67	17	6860
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	16	12	7	1	65	19	8668
2008	University certificate or diploma below the bachelor's level	21	40	16	13	9	1	61	23	1787
2008	Bachelor's degree	21	40	16	13	9	1	62	22	9302
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	36	13	14	14	1	58	28	2344

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	30	16	14	10	2	3	58	25	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	31	15	14	13	2	2	56	29	7614
2017	University certificate or diploma below the bachelor's level	23	28	14	16	16	2	1	53	33	1608
2017	Bachelor's degree	24	30	13	16	14	2	1	56	31	10143
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27	14	16	19	2	1	49	36	4813
2014	Secondary or high school graduation certificate or equivalent or less	23	31	15	14	13	2	2	56	28	5956
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	30	14	15	15	1	1	55	31	8895
2014	University certificate or diploma below the bachelor's level	22	29	14	17	15	2	1	53	33	1779
2014	Bachelor's degree	23	31	13	15	15	2	1	55	31	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	29	13	16	18	2	1	52	35	4783
2011	Secondary or high school graduation certificate or equivalent or less	19	32	16	16	13	1	3	53	30	6683
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	31	15	16	16	1	1	52	32	9158
2011	University certificate or diploma below the bachelor's level	17	29	15	19	18	1	1	46	38	1908
2011	Bachelor's degree	19	31	13	18	18	1	1	51	36	10431
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28	13	17	23	1	1	47	40	3179
2008	Secondary or high school graduation certificate or equivalent or less	17	36	16	15	13	2	3	56	28	6856
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	14	15	13	1	1	57	29	8668
2008	University certificate or diploma below the bachelor's level	17	38	12	16	16	1	1	55	32	1788
2008	Bachelor's degree	23	37	10	14	14	1	1	61	28	9302
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	32	10	15	20	1	1	53	36	2349

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	36	21	10	6	4	1	62	16	4867
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	35	20	11	6	6	1	61	18	7623
2017	University certificate or diploma below the bachelor's level	19	32	22	13	9	5	1	54	23	1608
2017	Bachelor's degree	20	34	22	11	7	6	1	57	19	10138
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31	23	12	10	6	0	52	24	4815

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	35	13	3	2	3	1	82	5	4853
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	35	12	3	2	3	1	83	5	7614
2017	University certificate or diploma below the bachelor's level	41	34	15	4	3	3	0	77	7	1603
2017	Bachelor's degree	44	36	12	3	2	3	0	83	5	10135
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36	14	4	4	3	0	78	8	4813
2014	Secondary or high school graduation certificate or equivalent or less	51	32	11	2	1	2	0	85	4	5954
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	31	10	3	2	2	0	85	4	8892
2014	University certificate or diploma below the bachelor's level	47	34	9	4	2	3	1	83	7	1778
2014	Bachelor's degree	50	33	9	3	2	3	0	86	5	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	33	10	3	2	3	0	84	6	4783

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	38	11	3	2	2	84	5	4869
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	37	10	4	2	2	84	6	7620
2017	University certificate or diploma below the bachelor's level	39	38	12	5	3	2	80	8	1609
2017	Bachelor's degree	43	39	10	4	2	2	83	7	10141
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	12	6	4	2	77	10	4813
2014	Secondary or high school graduation certificate or equivalent or less	48	35	10	4	2	1	85	6	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	34	9	4	2	1	85	6	8892
2014	University certificate or diploma below the bachelor's level	43	37	10	6	3	2	81	8	1778
2014	Bachelor's degree	46	36	9	5	2	2	83	7	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	35	11	5	3	2	81	8	4787
2011	Secondary or high school graduation certificate or equivalent or less	36	40	14	5	3	2	78	8	6682
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	39	13	6	4	2	77	10	9164
2011	University certificate or diploma below the bachelor's level	32	38	15	7	5	2	73	12	1906
2011	Bachelor's degree	34	40	13	6	4	2	76	10	10422
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	39	13	6	5	2	75	12	3169

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	36	9	4	2	0	84	7	4867
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	8	5	3	0	84	8	7620
2017	University certificate or diploma below the bachelor's level	43	37	9	6	4	0	81	10	1608
2017	Bachelor's degree	46	37	8	5	3	0	84	8	10145
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	10	7	5	0	77	12	4815
2014	Secondary or high school graduation certificate or equivalent or less	49	36	9	4	2	0	85	6	5956
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	34	8	5	3	0	85	7	8892
2014	University certificate or diploma below the bachelor's level	45	37	8	6	4	0	82	9	1777
2014	Bachelor's degree	49	34	8	5	3	0	84	8	10367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	9	5	4	0	81	9	4783
2011	Secondary or high school graduation certificate or equivalent or less	41	40	10	5	3	0	81	8	6666
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	10	5	4	0	81	9	9148
2011	University certificate or diploma below the bachelor's level	37	38	12	7	5	1	75	12	1899
2011	Bachelor's degree	39	39	11	6	4	0	79	10	10399
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39	11	7	6	0	77	13	3163
2008	Secondary or high school graduation certificate or equivalent or less	37	43	10	6	3	1	81	9	6855
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	43	10	6	3	0	81	9	8659
2008	University certificate or diploma below the bachelor's level	34	41	12	7	5	1	75	12	1785
2008	Bachelor's degree	35	43	11	7	4	1	78	11	9301
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39	11	7	7	1	75	15	2348

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	34	15	7	4	1	74	11	4857
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	34	14	7	5	1	74	12	7614
2017	University certificate or diploma below the bachelor's level	36	32	16	8	6	0	69	14	1609
2017	Bachelor's degree	36	35	15	7	5	1	72	13	10129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	18	9	7	1	66	16	4811
2014	Secondary or high school graduation certificate or equivalent or less	35	37	15	8	4	1	73	12	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	13	8	5	0	74	13	8898
2014	University certificate or diploma below the bachelor's level	33	35	14	10	7	1	69	17	1778
2014	Bachelor's degree	33	37	15	9	6	1	71	15	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	16	10	6	1	68	16	4786
2011	Secondary or high school graduation certificate or equivalent or less	32	38	17	7	4	1	71	12	6677
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	38	15	8	5	1	72	13	9160
2011	University certificate or diploma below the bachelor's level	30	35	19	8	7	1	66	15	1905
2011	Bachelor's degree	30	38	18	8	6	1	68	14	10422
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	17	9	7	1	67	16	3172

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	37	14	7	4	0	75	11	4860
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	13	8	4	0	74	12	7614
2017	University certificate or diploma below the bachelor's level	33	35	16	9	6	0	69	16	1607
2017	Bachelor's degree	34	38	14	9	5	0	73	14	10132
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	36	16	11	7	0	66	18	4813
2014	Secondary or high school graduation certificate or equivalent or less	34	40	13	8	4	0	74	12	5955
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	13	9	4	0	74	13	8896
2014	University certificate or diploma below the bachelor's level	32	38	15	10	6	0	70	16	1779
2014	Bachelor's degree	32	39	14	10	5	0	71	15	10367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	15	10	6	0	68	16	4785
2011	Secondary or high school graduation certificate or equivalent or less	31	41	16	7	4	1	73	11	6679
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	42	14	8	4	0	73	13	9163
2011	University certificate or diploma below the bachelor's level	29	37	17	9	7	1	67	16	1894
2011	Bachelor's degree	28	41	16	9	5	0	69	14	10415
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	16	10	6	0	68	17	3170
2008	Secondary or high school graduation certificate or equivalent or less	33	43	12	8	4	0	76	12	6855
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	12	8	4	0	76	12	8659
2008	University certificate or diploma below the bachelor's level	29	42	13	9	6	0	72	15	1788
2008	Bachelor's degree	29	43	14	9	5	0	73	14	9293
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	39	13	11	8	0	68	19	2345

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	27	19	9	6	5	1	65	16	4859
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	27	17	10	7	5	0	64	17	7614
2017	University certificate or diploma below the bachelor's level	29	27	19	10	10	4	1	59	21	1607
2017	Bachelor's degree	30	27	18	12	8	5	0	61	20	10134
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27	20	12	10	4	0	57	22	4810
2014	Secondary or high school graduation certificate or equivalent or less	34	28	17	10	6	4	1	65	17	5958
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	28	18	10	7	4	0	64	17	8896
2014	University certificate or diploma below the bachelor's level	30	26	18	13	8	4	1	59	22	1778
2014	Bachelor's degree	30	28	18	11	8	5	0	60	20	10368
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	27	18	11	9	4	0	60	20	4785
2011	Secondary or high school graduation certificate or equivalent or less	33	29	17	9	6	5	1	66	16	6674
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	28	17	11	7	5	0	63	19	9159
2011	University certificate or diploma below the bachelor's level	28	26	19	12	11	4	0	57	23	1901
2011	Bachelor's degree	27	28	18	12	9	5	0	59	22	10420
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	27	18	13	9	4	0	58	23	3172
2008	Secondary or high school graduation certificate or equivalent or less	33	29	16	10	6	5	1	66	17	6862
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	31	16	10	7	5	0	64	18	8660
2008	University certificate or diploma below the bachelor's level	26	28	18	12	10	6	0	58	23	1787
2008	Bachelor's degree	27	30	17	12	8	5	0	60	22	9295
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	17	13	11	5	0	57	26	2347

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	43	33	4872
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	48	32	7626
2017	University certificate or diploma below the bachelor's level	22	45	33	1609
2017	Bachelor's degree	23	44	34	10147
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	44	33	4817
2014	Secondary or high school graduation certificate or equivalent or less	21	46	33	5959
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	48	33	8898
2014	University certificate or diploma below the bachelor's level	24	43	33	1777
2014	Bachelor's degree	23	43	33	10372
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	45	33	4786
2011	Secondary or high school graduation certificate or equivalent or less	22	48	30	6698
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	48	32	9178
2011	University certificate or diploma below the bachelor's level	25	45	30	1910
2011	Bachelor's degree	24	45	32	10441
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	45	31	3181

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	30	10	2	16	7	1126
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	37	15	3	6	7	1489
2017	University certificate or diploma below the bachelor's level	27	36	18	5	8	7	358
2017	Bachelor's degree	17	48	18	6	6	6	2314
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	43	20	9	3	6	1102
2014	Secondary or high school graduation certificate or equivalent or less	38	35	13	6	9999	9	1273
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	48	12	5	9999	6	1720
2014	University certificate or diploma below the bachelor's level	30	42	12	9	9999	7	424
2014	Bachelor's degree	17	52	17	9	9999	6	2413
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	44	15	11	9999	7	1059
2011	Secondary or high school graduation certificate or equivalent or less	39	36	14	4	9999	7	1432
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	45	18	5	9999	6	1919
2011	University certificate or diploma below the bachelor's level	24	41	18	10	9999	6	472
2011	Bachelor's degree	17	49	20	8	9999	6	2469
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	43	20	10	9999	8	769

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	87	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	85	7611
2017	University certificate or diploma below the bachelor's level	16	84	1609
2017	Bachelor's degree	13	87	10133
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	83	4809
2014	Secondary or high school graduation certificate or equivalent or less	15	85	5955
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	84	8885
2014	University certificate or diploma below the bachelor's level	19	81	1777
2014	Bachelor's degree	14	86	10360
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	4776

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	1109
2017	University certificate or diploma below the bachelor's level	50	263
2017	Bachelor's degree	48	1320
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	789
2014	Secondary or high school graduation certificate or equivalent or less	53	881
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	1373
2014	University certificate or diploma below the bachelor's level	49	333
2014	Bachelor's degree	51	1450
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	723

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	1109
2017	University certificate or diploma below the bachelor's level	64	263
2017	Bachelor's degree	63	1320
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	789
2014	Secondary or high school graduation certificate or equivalent or less	57	881
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	1373
2014	University certificate or diploma below the bachelor's level	60	333
2014	Bachelor's degree	60	1450
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	723

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	1109
2017	University certificate or diploma below the bachelor's level	8	263
2017	Bachelor's degree	4	1320
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	789
2014	Secondary or high school graduation certificate or equivalent or less	4	881
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	1373
2014	University certificate or diploma below the bachelor's level	4	333
2014	Bachelor's degree	4	1450
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	723

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	263
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	789

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	1109
2017	University certificate or diploma below the bachelor's level	2	263
2017	Bachelor's degree	4	1320
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	789
2014	Secondary or high school graduation certificate or equivalent or less	3	881
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	1373
2014	University certificate or diploma below the bachelor's level	4	333
2014	Bachelor's degree	4	1450
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	723

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	1109
2017	University certificate or diploma below the bachelor's level	15	263
2017	Bachelor's degree	13	1320
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	789
2014	Secondary or high school graduation certificate or equivalent or less	9	881
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	1373
2014	University certificate or diploma below the bachelor's level	12	333
2014	Bachelor's degree	12	1450
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	723

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	1109
2017	University certificate or diploma below the bachelor's level	4	263
2017	Bachelor's degree	3	1320
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	789
2014	Secondary or high school graduation certificate or equivalent or less	4	881
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	1373
2014	University certificate or diploma below the bachelor's level	4	333
2014	Bachelor's degree	3	1450
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	723

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	1112
2017	University certificate or diploma below the bachelor's level	40	261
2017	Bachelor's degree	34	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	790
2014	Secondary or high school graduation certificate or equivalent or less	36	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	1376
2014	University certificate or diploma below the bachelor's level	37	333
2014	Bachelor's degree	36	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	724

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	1112
2017	University certificate or diploma below the bachelor's level	43	261
2017	Bachelor's degree	35	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	790
2014	Secondary or high school graduation certificate or equivalent or less	37	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	1376
2014	University certificate or diploma below the bachelor's level	42	333
2014	Bachelor's degree	37	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	724

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	1112
2017	University certificate or diploma below the bachelor's level	40	261
2017	Bachelor's degree	37	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	790
2014	Secondary or high school graduation certificate or equivalent or less	36	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	1376
2014	University certificate or diploma below the bachelor's level	36	333
2014	Bachelor's degree	35	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	724

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	1112
2017	University certificate or diploma below the bachelor's level	45	261
2017	Bachelor's degree	38	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	790
2014	Secondary or high school graduation certificate or equivalent or less	40	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	1376
2014	University certificate or diploma below the bachelor's level	39	333
2014	Bachelor's degree	39	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	724

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	1112
2017	University certificate or diploma below the bachelor's level	26	261
2017	Bachelor's degree	23	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	790
2014	Secondary or high school graduation certificate or equivalent or less	21	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	1376
2014	University certificate or diploma below the bachelor's level	27	333
2014	Bachelor's degree	24	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	724

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	1112
2017	University certificate or diploma below the bachelor's level	58	261
2017	Bachelor's degree	57	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	790
2014	Secondary or high school graduation certificate or equivalent or less	54	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	1376
2014	University certificate or diploma below the bachelor's level	56	333
2014	Bachelor's degree	56	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	724

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	1112
2017	University certificate or diploma below the bachelor's level	36	261
2017	Bachelor's degree	32	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	790
2014	Secondary or high school graduation certificate or equivalent or less	34	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	1376
2014	University certificate or diploma below the bachelor's level	31	333
2014	Bachelor's degree	33	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	724

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	1	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	1112
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	790
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	1376
2014	University certificate or diploma below the bachelor's level	1	333
2014	Bachelor's degree	1	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	724

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	1112
2017	University certificate or diploma below the bachelor's level	10	261
2017	Bachelor's degree	10	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	790
2014	Secondary or high school graduation certificate or equivalent or less	7	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	1376
2014	University certificate or diploma below the bachelor's level	8	333
2014	Bachelor's degree	9	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	724

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	1112
2017	University certificate or diploma below the bachelor's level	10	261
2017	Bachelor's degree	10	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	790
2014	Secondary or high school graduation certificate or equivalent or less	8	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	1376
2014	University certificate or diploma below the bachelor's level	10	333
2014	Bachelor's degree	11	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	724

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	1112
2017	University certificate or diploma below the bachelor's level	49	261
2017	Bachelor's degree	47	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	790
2014	Secondary or high school graduation certificate or equivalent or less	43	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	1376
2014	University certificate or diploma below the bachelor's level	48	333
2014	Bachelor's degree	45	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	724

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	1112
2017	University certificate or diploma below the bachelor's level	23	261
2017	Bachelor's degree	23	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	790
2014	Secondary or high school graduation certificate or equivalent or less	24	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	1376
2014	University certificate or diploma below the bachelor's level	24	333
2014	Bachelor's degree	24	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	724

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	1112
2017	University certificate or diploma below the bachelor's level	14	261
2017	Bachelor's degree	13	1323
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	790
2014	Secondary or high school graduation certificate or equivalent or less	15	882
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	1376
2014	University certificate or diploma below the bachelor's level	12	333
2014	Bachelor's degree	12	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	724

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	1111
2017	University certificate or diploma below the bachelor's level	49	261
2017	Bachelor's degree	44	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	791
2014	Secondary or high school graduation certificate or equivalent or less	51	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	1376
2014	University certificate or diploma below the bachelor's level	53	333
2014	Bachelor's degree	47	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	723

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	1111
2017	University certificate or diploma below the bachelor's level	32	261
2017	Bachelor's degree	25	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	791
2014	Secondary or high school graduation certificate or equivalent or less	28	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	1376
2014	University certificate or diploma below the bachelor's level	32	333
2014	Bachelor's degree	29	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	723

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	1111
2017	University certificate or diploma below the bachelor's level	7	261
2017	Bachelor's degree	3	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	791
2014	Secondary or high school graduation certificate or equivalent or less	3	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	1376
2014	University certificate or diploma below the bachelor's level	7	333
2014	Bachelor's degree	4	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	723

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	1111
2017	University certificate or diploma below the bachelor's level	24	261
2017	Bachelor's degree	23	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	791
2014	Secondary or high school graduation certificate or equivalent or less	25	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	1376
2014	University certificate or diploma below the bachelor's level	29	333
2014	Bachelor's degree	23	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	723

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	1111
2017	University certificate or diploma below the bachelor's level	9	261
2017	Bachelor's degree	10	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	791
2014	Secondary or high school graduation certificate or equivalent or less	10	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	1376
2014	University certificate or diploma below the bachelor's level	14	333
2014	Bachelor's degree	11	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	723

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	1111
2017	University certificate or diploma below the bachelor's level	5	261
2017	Bachelor's degree	6	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	791
2014	Secondary or high school graduation certificate or equivalent or less	7	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	1376
2014	University certificate or diploma below the bachelor's level	8	333
2014	Bachelor's degree	5	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	723

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1111
2017	University certificate or diploma below the bachelor's level	13	261
2017	Bachelor's degree	15	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	791
2014	Secondary or high school graduation certificate or equivalent or less	13	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	1376
2014	University certificate or diploma below the bachelor's level	17	333
2014	Bachelor's degree	14	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	723

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	1111
2017	University certificate or diploma below the bachelor's level	13	261
2017	Bachelor's degree	9	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	791
2014	Secondary or high school graduation certificate or equivalent or less	7	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	1376
2014	University certificate or diploma below the bachelor's level	8	333
2014	Bachelor's degree	10	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	723

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	658
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	1111
2017	University certificate or diploma below the bachelor's level	27	261
2017	Bachelor's degree	30	1322
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	791
2014	Secondary or high school graduation certificate or equivalent or less	26	880
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	1376
2014	University certificate or diploma below the bachelor's level	22	333
2014	Bachelor's degree	29	1453
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	723

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	1029
2017	University certificate or diploma below the bachelor's level	11	247
2017	Bachelor's degree	12	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	713
2014	Secondary or high school graduation certificate or equivalent or less	15	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	1298
2014	University certificate or diploma below the bachelor's level	14	306
2014	Bachelor's degree	13	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	670

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	1029
2017	University certificate or diploma below the bachelor's level	14	247
2017	Bachelor's degree	19	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	713
2014	Secondary or high school graduation certificate or equivalent or less	16	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	1298
2014	University certificate or diploma below the bachelor's level	16	306
2014	Bachelor's degree	19	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	670

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	1029
2017	University certificate or diploma below the bachelor's level	12	247
2017	Bachelor's degree	10	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	713
2014	Secondary or high school graduation certificate or equivalent or less	9	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1298
2014	University certificate or diploma below the bachelor's level	10	306
2014	Bachelor's degree	12	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	670

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	1029
2017	University certificate or diploma below the bachelor's level	9	247
2017	Bachelor's degree	9	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	713
2014	Secondary or high school graduation certificate or equivalent or less	10	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	1298
2014	University certificate or diploma below the bachelor's level	7	306
2014	Bachelor's degree	7	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	670

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	1029
2017	University certificate or diploma below the bachelor's level	10	247
2017	Bachelor's degree	9	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	713
2014	Secondary or high school graduation certificate or equivalent or less	9	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	1298
2014	University certificate or diploma below the bachelor's level	10	306
2014	Bachelor's degree	11	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	670

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1029
2017	University certificate or diploma below the bachelor's level	12	247
2017	Bachelor's degree	10	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	713
2014	Secondary or high school graduation certificate or equivalent or less	13	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1298
2014	University certificate or diploma below the bachelor's level	10	306
2014	Bachelor's degree	10	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	670

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	1029
2017	University certificate or diploma below the bachelor's level	19	247
2017	Bachelor's degree	13	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	713
2014	Secondary or high school graduation certificate or equivalent or less	10	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1298
2014	University certificate or diploma below the bachelor's level	15	306
2014	Bachelor's degree	13	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	670

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	1029
2017	University certificate or diploma below the bachelor's level	8	247
2017	Bachelor's degree	9	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	713
2014	Secondary or high school graduation certificate or equivalent or less	8	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	1298
2014	University certificate or diploma below the bachelor's level	7	306
2014	Bachelor's degree	9	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	670

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1029
2017	University certificate or diploma below the bachelor's level	13	247
2017	Bachelor's degree	12	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	713
2014	Secondary or high school graduation certificate or equivalent or less	12	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	1298
2014	University certificate or diploma below the bachelor's level	10	306
2014	Bachelor's degree	11	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	670

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	1029
2017	University certificate or diploma below the bachelor's level	23	247
2017	Bachelor's degree	21	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	713
2014	Secondary or high school graduation certificate or equivalent or less	17	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	1298
2014	University certificate or diploma below the bachelor's level	17	306
2014	Bachelor's degree	21	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	670

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	1029
2017	University certificate or diploma below the bachelor's level	7	247
2017	Bachelor's degree	8	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	713
2014	Secondary or high school graduation certificate or equivalent or less	6	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	1298
2014	University certificate or diploma below the bachelor's level	10	306
2014	Bachelor's degree	8	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	670

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	1029
2017	University certificate or diploma below the bachelor's level	50	247
2017	Bachelor's degree	43	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	713
2014	Secondary or high school graduation certificate or equivalent or less	39	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	1298
2014	University certificate or diploma below the bachelor's level	43	306
2014	Bachelor's degree	43	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	670

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	1	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	1029
2017	University certificate or diploma below the bachelor's level	2	247
2017	Bachelor's degree	1	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	713
2014	Secondary or high school graduation certificate or equivalent or less	1	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	1298
2014	Bachelor's degree	1	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	670

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	1029
2017	University certificate or diploma below the bachelor's level	54	247
2017	Bachelor's degree	50	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	713
2014	Secondary or high school graduation certificate or equivalent or less	51	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	1298
2014	University certificate or diploma below the bachelor's level	46	306
2014	Bachelor's degree	51	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	670

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	1	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	1029
2017	Bachelor's degree	1	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	713

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	616
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1029
2017	University certificate or diploma below the bachelor's level	12	247
2017	Bachelor's degree	13	1244
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	713
2014	Secondary or high school graduation certificate or equivalent or less	12	820
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	1298
2014	University certificate or diploma below the bachelor's level	15	306
2014	Bachelor's degree	12	1380
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	670

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	91	9	657
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	9	1114
2017	University certificate or diploma below the bachelor's level	93	7	263
2017	Bachelor's degree	95	5	1324
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	6	790

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	22	19	5	5	20	7	60	14	4873
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	20	19	6	5	21	6	58	15	7619
2017	University certificate or diploma below the bachelor's level	21	19	20	6	7	20	8	55	18	1611
2017	Bachelor's degree	20	19	18	5	5	26	7	58	15	10148
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	18	19	6	7	25	8	54	18	4821
2014	Secondary or high school graduation certificate or equivalent or less	23	23	20	6	5	18	5	60	14	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	21	19	6	5	21	6	59	15	8895
2014	University certificate or diploma below the bachelor's level	21	22	18	6	8	21	5	58	18	1778
2014	Bachelor's degree	21	20	17	5	5	25	6	60	15	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	18	19	5	6	24	7	57	16	4783

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	32	15	5	3	6	1	75	9	4863
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	15	5	4	6	1	74	10	7615
2017	University certificate or diploma below the bachelor's level	33	32	16	6	5	7	1	71	11	1609
2017	Bachelor's degree	34	34	14	5	4	8	1	75	10	10139
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	16	5	6	8	1	70	12	4815
2014	Secondary or high school graduation certificate or equivalent or less	37	34	15	5	4	6	1	75	9	5950
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	14	5	3	6	1	76	9	8887
2014	University certificate or diploma below the bachelor's level	33	35	15	5	5	7	1	73	11	1776
2014	Bachelor's degree	36	33	14	5	3	8	1	75	9	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	31	15	5	4	9	1	73	10	4782
2011	Secondary or high school graduation certificate or equivalent or less	44	37	10	5	2	2	0	83	7	6683
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	10	5	3	3	0	82	8	9164
2011	University certificate or diploma below the bachelor's level	39	38	11	5	4	3	0	79	10	1899
2011	Bachelor's degree	39	39	12	5	3	3	0	80	8	10421
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	37	11	6	4	3	0	80	9	3173

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	46	11	4	2	2	3	83	6	4876
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	52	10	5	1	2	1	84	6	7634
2017	University certificate or diploma below the bachelor's level	30	48	11	5	1	1	3	82	7	1610
2017	Bachelor's degree	27	50	10	7	2	2	3	80	9	10159
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	51	10	6	2	1	3	81	8	4820
2014	Secondary or high school graduation certificate or equivalent or less	31	49	11	5	2	2	1	82	7	5961
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	50	10	5	2	1	1	82	8	8894
2014	University certificate or diploma below the bachelor's level	30	50	11	4	2	1	2	83	6	1778
2014	Bachelor's degree	27	50	11	6	2	2	3	80	8	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	51	10	5	1	1	3	83	7	4784
2011	Secondary or high school graduation certificate or equivalent or less	32	51	10	4	1	1	1	85	5	6696
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	54	9	5	1	1	1	85	6	9166
2011	University certificate or diploma below the bachelor's level	31	52	9	4	1	1	1	85	6	1902
2011	Bachelor's degree	25	54	10	6	1	1	3	82	7	10419
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	54	9	4	1	1	5	85	6	3172
2008	Secondary or high school graduation certificate or equivalent or less	28	53	10	5	2	2	1	83	7	6864
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	54	10	5	2	1	1	83	7	8673
2008	University certificate or diploma below the bachelor's level	29	51	11	5	1	2	2	82	7	1788
2008	Bachelor's degree	23	54	11	7	2	1	3	80	9	9306
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	51	10	6	2	1	5	81	8	2347

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	29	21	7	4	15	6	60	14	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31	21	8	4	16	4	60	15	7623
2017	University certificate or diploma below the bachelor's level	17	29	20	9	5	13	6	58	18	1610
2017	Bachelor's degree	14	28	20	9	5	18	5	55	18	10147
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	20	11	8	16	4	51	24	4811
2014	Secondary or high school graduation certificate or equivalent or less	16	28	23	8	6	15	5	54	18	5957
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	29	22	9	6	15	4	54	18	8888
2014	University certificate or diploma below the bachelor's level	14	28	22	10	7	14	5	52	21	1778
2014	Bachelor's degree	13	27	21	10	6	17	5	51	21	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	28	21	11	7	16	4	51	22	4784
2011	Secondary or high school graduation certificate or equivalent or less	19	34	21	6	3	13	3	63	12	6684
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	33	21	7	4	15	3	60	14	9159
2011	University certificate or diploma below the bachelor's level	17	30	22	9	6	14	3	56	18	1904
2011	Bachelor's degree	13	30	22	9	5	17	4	54	18	10435
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	31	22	11	6	16	3	53	20	3175

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	31	10	2	1	8	3	85	3	4870
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	32	9	2	1	8	1	87	3	7628
2017	University certificate or diploma below the bachelor's level	43	33	10	3	2	6	4	84	5	1611
2017	Bachelor's degree	45	33	9	2	1	8	3	87	3	10153
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	11	2	2	7	3	83	5	4817
2014	Secondary or high school graduation certificate or equivalent or less	43	33	11	2	1	8	2	84	4	5960
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	33	11	2	1	9	1	84	4	8896
2014	University certificate or diploma below the bachelor's level	41	34	12	3	2	7	2	82	5	1776
2014	Bachelor's degree	42	33	10	2	1	8	3	85	4	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	35	10	2	1	7	4	85	4	4784
2011	Secondary or high school graduation certificate or equivalent or less	44	35	11	2	1	7	1	85	3	6684
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	36	10	2	1	7	1	85	4	9172
2011	University certificate or diploma below the bachelor's level	39	37	11	4	2	6	1	82	6	1904
2011	Bachelor's degree	41	36	10	2	1	7	3	85	4	10423
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	34	10	3	2	6	5	83	5	3174
2008	Secondary or high school graduation certificate or equivalent or less	41	38	9	2	1	7	1	87	3	6859
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	9	2	1	7	1	86	4	8662
2008	University certificate or diploma below the bachelor's level	38	40	9	4	1	6	2	85	5	1788
2008	Bachelor's degree	38	39	9	3	1	7	3	85	4	9300
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	10	3	2	8	5	83	5	2350

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	31	14	3	2	10	3	78	6	4855
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	12	4	2	10	1	79	7	7616
2017	University certificate or diploma below the bachelor's level	34	33	14	5	4	8	3	75	9	1608
2017	Bachelor's degree	34	33	12	4	3	11	3	78	8	10132
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	32	15	6	5	10	3	71	12	4809
2014	Secondary or high school graduation certificate or equivalent or less	34	32	15	4	2	11	2	76	7	5953
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	14	4	3	11	1	76	8	8893
2014	University certificate or diploma below the bachelor's level	32	33	15	6	3	9	2	73	10	1778
2014	Bachelor's degree	33	33	14	4	3	11	3	76	8	10371
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	14	5	4	10	4	74	10	4784
2011	Secondary or high school graduation certificate or equivalent or less	35	36	14	4	2	9	1	79	6	6668
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	36	14	4	2	9	1	78	7	9137
2011	University certificate or diploma below the bachelor's level	31	35	14	6	3	9	1	74	10	1899
2011	Bachelor's degree	32	35	13	5	3	10	3	76	9	10421
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	34	14	4	4	10	4	75	10	3166
2008	Secondary or high school graduation certificate or equivalent or less	35	37	13	5	2	6	2	79	8	6855
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	12	6	3	6	2	78	9	8666
2008	University certificate or diploma below the bachelor's level	33	36	12	7	4	6	2	74	12	1787
2008	Bachelor's degree	31	36	12	6	4	7	3	75	11	9302
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	30	13	7	6	8	5	69	15	2345

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	94	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	94	7600
2017	University certificate or diploma below the bachelor's level	9	91	1606
2017	Bachelor's degree	7	93	10139
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	4801
2014	Secondary or high school graduation certificate or equivalent or less	6	94	5950
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	93	8881
2014	University certificate or diploma below the bachelor's level	9	91	1777
2014	Bachelor's degree	7	93	10354
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	91	4773

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	271
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	487
2017	University certificate or diploma below the bachelor's level	32	146
2017	Bachelor's degree	29	744
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	511
2014	Secondary or high school graduation certificate or equivalent or less	29	354
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	619
2014	University certificate or diploma below the bachelor's level	26	148
2014	Bachelor's degree	32	713
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	431

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	271
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	487
2017	University certificate or diploma below the bachelor's level	81	146
2017	Bachelor's degree	80	744
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	511
2014	Secondary or high school graduation certificate or equivalent or less	75	354
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	619
2014	University certificate or diploma below the bachelor's level	85	148
2014	Bachelor's degree	81	713
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	431

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	487
2017	University certificate or diploma below the bachelor's level	3	146
2017	Bachelor's degree	3	744
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	511
2014	Secondary or high school graduation certificate or equivalent or less	3	354
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	619
2014	Bachelor's degree	3	713
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	431

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	271
2017	University certificate or diploma below the bachelor's level	146
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	511
2014	Secondary or high school graduation certificate or equivalent or less	354
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	431

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	271
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	487
2017	University certificate or diploma below the bachelor's level	5	146
2017	Bachelor's degree	5	744
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	511
2014	Secondary or high school graduation certificate or equivalent or less	4	354
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	619
2014	University certificate or diploma below the bachelor's level	3	148
2014	Bachelor's degree	5	713
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	431

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	271
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	487
2017	University certificate or diploma below the bachelor's level	11	146
2017	Bachelor's degree	12	744
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	511
2014	Secondary or high school graduation certificate or equivalent or less	6	354
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	619
2014	University certificate or diploma below the bachelor's level	9	148
2014	Bachelor's degree	9	713
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	431

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	271
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	487
2017	University certificate or diploma below the bachelor's level	10	146
2017	Bachelor's degree	8	744
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	511
2014	Secondary or high school graduation certificate or equivalent or less	8	354
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	619
2014	University certificate or diploma below the bachelor's level	11	148
2014	Bachelor's degree	12	713
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	431

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	486
2017	University certificate or diploma below the bachelor's level	37	145
2017	Bachelor's degree	34	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	512
2014	Secondary or high school graduation certificate or equivalent or less	17	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	618
2014	University certificate or diploma below the bachelor's level	19	148
2014	Bachelor's degree	31	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	430

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	486
2017	University certificate or diploma below the bachelor's level	22	145
2017	Bachelor's degree	23	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	512
2014	Secondary or high school graduation certificate or equivalent or less	13	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	618
2014	University certificate or diploma below the bachelor's level	17	148
2014	Bachelor's degree	24	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	430

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	486
2017	University certificate or diploma below the bachelor's level	22	145
2017	Bachelor's degree	22	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	512
2014	Secondary or high school graduation certificate or equivalent or less	12	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	618
2014	University certificate or diploma below the bachelor's level	13	148
2014	Bachelor's degree	20	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	430

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	486
2017	University certificate or diploma below the bachelor's level	5	145
2017	Bachelor's degree	8	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	512
2014	Secondary or high school graduation certificate or equivalent or less	5	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	618
2014	University certificate or diploma below the bachelor's level	5	148
2014	Bachelor's degree	6	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	430

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	486
2017	University certificate or diploma below the bachelor's level	29	145
2017	Bachelor's degree	24	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	512
2014	Secondary or high school graduation certificate or equivalent or less	24	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	618
2014	University certificate or diploma below the bachelor's level	25	148
2014	Bachelor's degree	23	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	430

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	486
2017	University certificate or diploma below the bachelor's level	30	145
2017	Bachelor's degree	30	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	512
2014	Secondary or high school graduation certificate or equivalent or less	19	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	618
2014	University certificate or diploma below the bachelor's level	21	148
2014	Bachelor's degree	25	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	430

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	486
2017	University certificate or diploma below the bachelor's level	4	145
2017	Bachelor's degree	4	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	512
2014	Secondary or high school graduation certificate or equivalent or less	1	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	618
2014	Bachelor's degree	3	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	430

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	486
2017	Bachelor's degree	1	743

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	486
2017	University certificate or diploma below the bachelor's level	8	145
2017	Bachelor's degree	7	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	512
2014	Secondary or high school graduation certificate or equivalent or less	6	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	618
2014	Bachelor's degree	8	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	430

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	486
2017	University certificate or diploma below the bachelor's level	10	145
2017	Bachelor's degree	13	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	512
2014	Secondary or high school graduation certificate or equivalent or less	13	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	618
2014	University certificate or diploma below the bachelor's level	15	148
2014	Bachelor's degree	16	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	430

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	486
2017	University certificate or diploma below the bachelor's level	0	145
2017	Bachelor's degree	1	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	512

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	486
2017	University certificate or diploma below the bachelor's level	23	145
2017	Bachelor's degree	14	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	512
2014	Secondary or high school graduation certificate or equivalent or less	20	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	618
2014	University certificate or diploma below the bachelor's level	17	148
2014	Bachelor's degree	14	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	430

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	145
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	512
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	618
2014	University certificate or diploma below the bachelor's level	0	148

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	268
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	486
2017	University certificate or diploma below the bachelor's level	12	145
2017	Bachelor's degree	16	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	512
2014	Secondary or high school graduation certificate or equivalent or less	28	352
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	618
2014	University certificate or diploma below the bachelor's level	32	148
2014	Bachelor's degree	24	714
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	430

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	486
2017	University certificate or diploma below the bachelor's level	27	144
2017	Bachelor's degree	25	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	512
2014	Secondary or high school graduation certificate or equivalent or less	31	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	618
2014	University certificate or diploma below the bachelor's level	28	149
2014	Bachelor's degree	24	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	432

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	486
2017	University certificate or diploma below the bachelor's level	17	144
2017	Bachelor's degree	12	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	512
2014	Secondary or high school graduation certificate or equivalent or less	15	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	618
2014	University certificate or diploma below the bachelor's level	13	149
2014	Bachelor's degree	14	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	432

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	486
2017	University certificate or diploma below the bachelor's level	4	144
2017	Bachelor's degree	3	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	512
2014	Secondary or high school graduation certificate or equivalent or less	2	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	618
2014	University certificate or diploma below the bachelor's level	5	149
2014	Bachelor's degree	3	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	432

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	486
2017	University certificate or diploma below the bachelor's level	17	144
2017	Bachelor's degree	17	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	512
2014	Secondary or high school graduation certificate or equivalent or less	22	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	618
2014	University certificate or diploma below the bachelor's level	23	149
2014	Bachelor's degree	18	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	432

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	486
2017	University certificate or diploma below the bachelor's level	5	144
2017	Bachelor's degree	5	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	512
2014	Secondary or high school graduation certificate or equivalent or less	5	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	618
2014	University certificate or diploma below the bachelor's level	5	149
2014	Bachelor's degree	5	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	432

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	486
2017	University certificate or diploma below the bachelor's level	5	144
2017	Bachelor's degree	6	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	512
2014	Secondary or high school graduation certificate or equivalent or less	6	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	618
2014	University certificate or diploma below the bachelor's level	8	149
2014	Bachelor's degree	4	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	432

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	486
2017	University certificate or diploma below the bachelor's level	8	144
2017	Bachelor's degree	9	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	512
2014	Secondary or high school graduation certificate or equivalent or less	11	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	618
2014	University certificate or diploma below the bachelor's level	7	149
2014	Bachelor's degree	11	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	432

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	486
2017	University certificate or diploma below the bachelor's level	10	144
2017	Bachelor's degree	7	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	512
2014	Secondary or high school graduation certificate or equivalent or less	4	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	618
2014	University certificate or diploma below the bachelor's level	13	149
2014	Bachelor's degree	9	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	432

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	270
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	486
2017	University certificate or diploma below the bachelor's level	49	144
2017	Bachelor's degree	54	746
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	512
2014	Secondary or high school graduation certificate or equivalent or less	48	355
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	618
2014	University certificate or diploma below the bachelor's level	46	149
2014	Bachelor's degree	50	712
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	432

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	450
2017	University certificate or diploma below the bachelor's level	7	136
2017	Bachelor's degree	7	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	464
2014	Secondary or high school graduation certificate or equivalent or less	9	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	583
2014	Bachelor's degree	5	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	400

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	450
2017	University certificate or diploma below the bachelor's level	10	136
2017	Bachelor's degree	15	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	464
2014	Secondary or high school graduation certificate or equivalent or less	9	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	583
2014	University certificate or diploma below the bachelor's level	10	136
2014	Bachelor's degree	13	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	400

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	450
2017	University certificate or diploma below the bachelor's level	7	136
2017	Bachelor's degree	5	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	464
2014	Secondary or high school graduation certificate or equivalent or less	5	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	583
2014	University certificate or diploma below the bachelor's level	4	136
2014	Bachelor's degree	4	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	400

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	450
2017	Bachelor's degree	2	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	464
2014	Secondary or high school graduation certificate or equivalent or less	5	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	583
2014	Bachelor's degree	2	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	400

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	450
2017	Bachelor's degree	2	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	464
2014	Secondary or high school graduation certificate or equivalent or less	4	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	583
2014	Bachelor's degree	2	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	400

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	450
2017	University certificate or diploma below the bachelor's level	5	136
2017	Bachelor's degree	5	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	464
2014	Secondary or high school graduation certificate or equivalent or less	5	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	583
2014	University certificate or diploma below the bachelor's level	5	136
2014	Bachelor's degree	4	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	400

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	450
2017	University certificate or diploma below the bachelor's level	9	136
2017	Bachelor's degree	8	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	464
2014	Secondary or high school graduation certificate or equivalent or less	6	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	583
2014	University certificate or diploma below the bachelor's level	12	136
2014	Bachelor's degree	11	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	400

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	450
2017	University certificate or diploma below the bachelor's level	10	136
2017	Bachelor's degree	10	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	464
2014	Secondary or high school graduation certificate or equivalent or less	6	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	583
2014	University certificate or diploma below the bachelor's level	8	136
2014	Bachelor's degree	9	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	400

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	450
2017	University certificate or diploma below the bachelor's level	12	136
2017	Bachelor's degree	9	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	464
2014	Secondary or high school graduation certificate or equivalent or less	9	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	583
2014	University certificate or diploma below the bachelor's level	9	136
2014	Bachelor's degree	10	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	400

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	450
2017	University certificate or diploma below the bachelor's level	15	136
2017	Bachelor's degree	21	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	464
2014	Secondary or high school graduation certificate or equivalent or less	14	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	583
2014	University certificate or diploma below the bachelor's level	24	136
2014	Bachelor's degree	20	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	400

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	450
2017	University certificate or diploma below the bachelor's level	7	136
2017	Bachelor's degree	6	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	464
2014	Secondary or high school graduation certificate or equivalent or less	5	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	583
2014	University certificate or diploma below the bachelor's level	11	136
2014	Bachelor's degree	8	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	400

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	450
2017	University certificate or diploma below the bachelor's level	38	136
2017	Bachelor's degree	42	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	464
2014	Secondary or high school graduation certificate or equivalent or less	35	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	583
2014	University certificate or diploma below the bachelor's level	48	136
2014	Bachelor's degree	42	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	400

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	450
2017	Bachelor's degree	1	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	464
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	583
2014	Bachelor's degree	2	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	400

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	450
2017	University certificate or diploma below the bachelor's level	55	136
2017	Bachelor's degree	62	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	464
2014	Secondary or high school graduation certificate or equivalent or less	60	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	583
2014	University certificate or diploma below the bachelor's level	70	136
2014	Bachelor's degree	64	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	400

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	450
2017	Bachelor's degree	1	701

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	252
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	450
2017	University certificate or diploma below the bachelor's level	13	136
2017	Bachelor's degree	14	701
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	464
2014	Secondary or high school graduation certificate or equivalent or less	14	334
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	583
2014	University certificate or diploma below the bachelor's level	17	136
2014	Bachelor's degree	13	683
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	400

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	94	6	273
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	9	487
2017	University certificate or diploma below the bachelor's level	93	7	148
2017	Bachelor's degree	94	6	743
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	6	512

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	21	20	3	2	23	6	64	7	4865
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	20	20	3	2	26	5	63	8	7626
2017	University certificate or diploma below the bachelor's level	22	20	21	3	4	24	6	60	11	1607
2017	Bachelor's degree	21	19	18	3	3	29	7	63	9	10149
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	19	19	4	5	28	6	58	13	4815
2014	Secondary or high school graduation certificate or equivalent or less	25	21	21	3	2	23	6	64	7	5955
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	20	20	3	2	26	5	63	8	8895
2014	University certificate or diploma below the bachelor's level	24	21	19	4	4	25	4	63	10	1777
2014	Bachelor's degree	22	19	18	3	3	30	6	63	9	10370
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	18	20	3	3	29	6	59	10	4781

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	31	15	3	2	7	1	78	5	4850
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31	15	3	2	8	1	78	5	7609
2017	University certificate or diploma below the bachelor's level	36	33	16	4	4	7	1	74	8	1605
2017	Bachelor's degree	36	33	14	3	3	10	1	78	7	10133
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	32	16	4	4	10	1	72	9	4803
2014	Secondary or high school graduation certificate or equivalent or less	39	32	15	3	2	8	1	78	5	5950
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31	14	3	2	9	1	79	5	8889
2014	University certificate or diploma below the bachelor's level	36	32	15	4	3	9	1	76	8	1775
2014	Bachelor's degree	38	32	14	3	2	10	1	79	6	10366
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	31	16	3	3	10	1	74	7	4781
2011	Secondary or high school graduation certificate or equivalent or less	46	36	10	3	1	3	0	85	4	6690
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	36	10	3	2	4	0	84	5	9147
2011	University certificate or diploma below the bachelor's level	40	37	11	4	2	4	0	81	7	1897
2011	Bachelor's degree	42	37	11	4	2	4	0	83	6	10418
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	11	5	3	4	0	80	8	3177

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	26	19	11	12	1	2	56	24	4857
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	27	19	12	12	1	2	56	25	7616
2017	University certificate or diploma below the bachelor's level	25	28	20	11	14	0	2	54	26	1608
2017	Bachelor's degree	27	30	20	11	11	1	2	58	22	10146
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	20	13	12	0	2	54	26	4807

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	28	24	13	8	2	54	21	4864
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	29	26	14	8	2	51	22	7612
2017	University certificate or diploma below the bachelor's level	20	27	28	15	9	1	48	24	1605
2017	Bachelor's degree	18	30	28	14	9	1	48	24	10136
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	29	28	15	9	1	47	25	4805

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	28	18	11	6	1	4	63	18	4849
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	29	20	11	7	1	4	59	19	7598
2017	University certificate or diploma below the bachelor's level	25	26	23	13	8	1	4	54	22	1606
2017	Bachelor's degree	26	30	21	12	8	1	3	58	21	10126
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	29	23	13	9	1	3	54	22	4807

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	23	19	13	10	2	3	55	25	4863
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23	20	14	10	2	4	55	25	7611
2017	University certificate or diploma below the bachelor's level	25	25	19	14	12	2	3	53	27	1605
2017	Bachelor's degree	28	24	20	12	9	2	4	56	23	10132
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	25	20	13	8	3	5	55	23	4810

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	15	7	2	1	1	15	88	4	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	15	7	3	1	1	16	87	5	7593
2017	University certificate or diploma below the bachelor's level	51	19	8	3	2	1	15	84	6	1601
2017	Bachelor's degree	54	18	8	3	2	1	15	85	5	10122
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	19	10	3	3	1	15	82	7	4791

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	30	19	8	5	1	67	14	4848
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	20	8	5	1	66	14	7574
2017	University certificate or diploma below the bachelor's level	29	32	23	9	6	1	61	16	1601
2017	Bachelor's degree	32	31	21	10	5	1	63	15	10105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	30	21	10	7	1	61	18	4799

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	32	19	8	4	1	2	69	12	4845
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	33	19	8	4	1	2	67	13	7571
2017	University certificate or diploma below the bachelor's level	25	34	21	10	7	1	2	60	18	1594
2017	Bachelor's degree	27	33	22	10	5	1	2	62	15	10091
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30	23	13	8	1	2	55	21	4796

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	31	21	12	6	1	2	60	18	4845
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	22	13	7	1	2	57	20	7585
2017	University certificate or diploma below the bachelor's level	22	28	23	16	9	1	2	51	25	1601
2017	Bachelor's degree	22	31	23	14	7	1	2	54	22	10100
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	30	23	15	9	1	2	52	25	4790

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	31	16	9	4	1	2	70	13	4844
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	32	18	9	4	1	2	68	13	7576
2017	University certificate or diploma below the bachelor's level	30	30	20	10	7	0	2	62	18	1601
2017	Bachelor's degree	30	31	20	10	5	1	2	64	16	10103
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	31	20	12	6	1	2	61	19	4791

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	31	22	11	6	1	2	60	18	4834
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	31	22	12	8	1	2	57	20	7567
2017	University certificate or diploma below the bachelor's level	23	30	23	13	9	0	2	54	22	1598
2017	Bachelor's degree	24	32	22	13	7	1	2	57	20	10087
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30	24	13	8	1	2	55	21	4778

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	21	11	4	2	3	83	6	4867
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	22	11	4	3	3	81	8	7617
2017	University certificate or diploma below the bachelor's level	51	23	15	5	4	2	75	9	1607
2017	Bachelor's degree	52	25	13	5	3	2	78	9	10142
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	26	14	8	5	2	73	13	4812

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	12	5	3	2	1	3	90	5	4863
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	12	6	3	3	1	4	88	6	7614
2017	University certificate or diploma below the bachelor's level	66	14	6	4	4	1	4	85	8	1609
2017	Bachelor's degree	70	13	6	3	3	1	4	88	6	10137
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	16	7	5	5	1	4	82	11	4810

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	26	8	3	2	2	87	4	4858
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	26	8	3	2	3	87	5	7611
2017	University certificate or diploma below the bachelor's level	56	27	10	3	2	3	85	5	1603
2017	Bachelor's degree	58	26	8	3	1	3	87	4	10128
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	26	9	4	2	3	84	6	4814

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	19	8	4	3	0	2	85	7	4864
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	19	8	5	3	1	3	84	8	7611
2017	University certificate or diploma below the bachelor's level	57	20	10	7	4	0	3	79	11	1605
2017	Bachelor's degree	59	21	9	5	4	1	2	82	9	10132
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	22	10	7	6	1	3	76	14	4803

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	9	3	1	1	0	26	93	2	4859
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	9	3	1	1	1	29	93	3	7605
2017	University certificate or diploma below the bachelor's level	53	12	4	2	1	0	28	90	4	1605
2017	Bachelor's degree	51	11	5	2	1	1	31	90	3	10135
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	13	5	3	1	1	31	87	6	4795

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	18	7	2	1	1	7	89	4	4822
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	19	7	2	1	1	8	88	4	7573
2017	University certificate or diploma below the bachelor's level	58	21	9	3	1	0	8	86	4	1597
2017	Bachelor's degree	57	20	10	4	2	1	7	84	6	10087
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	21	11	4	2	1	8	80	7	4779

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	17	10	7	8	1	4	73	17	4869
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	17	10	8	9	1	4	72	17	7618
2017	University certificate or diploma below the bachelor's level	48	18	12	8	10	1	4	69	19	1608
2017	Bachelor's degree	53	18	9	6	9	1	4	74	16	10147
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	19	7	5	7	1	5	79	13	4811

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	31	14	5	3	0	2	77	8	4857
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	31	14	5	2	0	3	78	8	7613
2017	University certificate or diploma below the bachelor's level	43	31	15	5	2	1	3	77	8	1603
2017	Bachelor's degree	45	31	14	5	2	0	3	78	7	10128
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	12	4	2	0	4	81	7	4806

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	31	35	11	5	48	17	4868
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	37	12	5	46	17	7626
2017	University certificate or diploma below the bachelor's level	11	28	39	14	7	40	21	1611
2017	Bachelor's degree	11	32	39	13	5	43	18	10157
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	27	41	14	7	38	21	4818

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	20	39	20	12	0	32	29	4850
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	19	40	22	10	1	32	28	7597
2017	University certificate or diploma below the bachelor's level	11	21	40	18	9	1	27	33	1602
2017	Bachelor's degree	7	18	42	23	8	0	32	26	10109
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	19	44	21	7	1	29	27	4796

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	39	16	7	4	4	71	12	4851
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	42	14	7	4	4	73	12	7612
2017	University certificate or diploma below the bachelor's level	26	42	15	8	5	3	70	14	1607
2017	Bachelor's degree	26	45	15	7	4	3	73	11	10130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	44	14	6	5	3	74	11	4803

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	38	19	12	7	3	60	20	4856
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	40	17	12	7	2	62	20	7615
2017	University certificate or diploma below the bachelor's level	16	40	18	14	9	2	58	24	1611
2017	Bachelor's degree	18	41	18	13	7	2	61	21	10147
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	39	17	13	10	2	59	24	4812

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	81	4862
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	81	7618
2017	University certificate or diploma below the bachelor's level	20	80	1611
2017	Bachelor's degree	14	86	10142
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	4809
2014	Secondary or high school graduation certificate or equivalent or less	16	84	5952
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	83	8876
2014	University certificate or diploma below the bachelor's level	18	82	1772
2014	Bachelor's degree	13	87	10354
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	4776

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	19	906
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	19	1452
2017	University certificate or diploma below the bachelor's level	80	20	318
2017	Bachelor's degree	81	19	1427
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	23	760
2014	Secondary or high school graduation certificate or equivalent or less	84	16	946
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	18	1507
2014	University certificate or diploma below the bachelor's level	79	21	320
2014	Bachelor's degree	82	18	1358
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	25	713

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	37	5	8	5	1	0	83	12	733
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	37	5	7	4	0	0	83	11	1176
2017	University certificate or diploma below the bachelor's level	40	35	7	11	8	0	0	75	18	253
2017	Bachelor's degree	44	37	7	7	4	1	1	82	11	1159
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	5	8	6	1	0	81	14	583
2014	Secondary or high school graduation certificate or equivalent or less	53	32	4	7	3	0	0	85	10	796
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	31	5	6	4	0	0	85	10	1233
2014	University certificate or diploma below the bachelor's level	51	34	2	7	4	1	1	87	11	254
2014	Bachelor's degree	50	32	6	7	4	0	0	83	11	1117
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	34	6	7	4	0	1	83	10	535

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	27	15	8	6	4	1	41	59	4870
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	27	15	7	5	4	1	42	58	7627
2017	University certificate or diploma below the bachelor's level	35	27	18	8	7	4	1	37	63	1611
2017	Bachelor's degree	37	29	16	7	6	4	1	39	61	10156
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	29	17	7	6	5	1	38	62	4815

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	2694
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	4169
2017	University certificate or diploma below the bachelor's level	21	960
2017	Bachelor's degree	19	5794
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	2763

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	2694
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	4169
2017	University certificate or diploma below the bachelor's level	38	960
2017	Bachelor's degree	37	5794
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	2763

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	2694
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	4169
2017	University certificate or diploma below the bachelor's level	18	960
2017	Bachelor's degree	16	5794
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	2763

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	2694
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	4169
2017	University certificate or diploma below the bachelor's level	38	960
2017	Bachelor's degree	39	5794
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	2763

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	2694
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	4169
2017	University certificate or diploma below the bachelor's level	5	960
2017	Bachelor's degree	4	5794
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	2763

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	2694
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	4169
2017	University certificate or diploma below the bachelor's level	43	960
2017	Bachelor's degree	43	5794
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	2763

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	63	14	6	2	6	2638
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	61	15	7	3	6	4091
2017	University certificate or diploma below the bachelor's level	5	59	18	7	3	9	946
2017	Bachelor's degree	7	63	15	7	2	5	5749
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	59	16	8	3	8	2726

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	22	19	16	18	2	11	39	39	2721
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	18	16	19	2	11	39	40	4209
2017	University certificate or diploma below the bachelor's level	10	21	18	16	22	2	11	36	44	970
2017	Bachelor's degree	10	22	18	17	20	2	11	37	42	5854
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	21	17	16	22	2	11	37	43	2800

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	16	16	20	31	2	8	24	57	2719
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	17	16	20	32	2	8	25	57	4207
2017	University certificate or diploma below the bachelor's level	6	14	15	20	36	2	8	22	62	969
2017	Bachelor's degree	5	16	15	20	32	3	10	23	60	5853
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	15	15	18	33	2	10	24	59	2795

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me