2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	48	4	12	5	80	17	10185
2017	Language of service - French only	22	62	7	7	2	84	9	373
2017	Language of service - Both English and French	32	49	5	10	4	81	14	3652
2014	Language of service - English only	33	49	4	10	4	82	14	11452
2014	Language of service - French only	27	59	4	7	2	86	10	414
2014	Language of service - Both English and French	34	49	5	9	3	83	12	4112
2011	Language of service - English only	34	50	3	9	3	84	13	11200
2011	Language of service - French only	40	50	4	6	1	90	6	488
2011	Language of service - Both English and French	38	48	4	8	2	86	10	4258
2008	Language of service - English only	34	51	4	8	3	85	11	10737
2008	Language of service - French only	41	52	4	3	0	93	3	565
2008	Language of service - Both English and French	39	47	5	7	2	87	8	3851

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	80	14	2	1	0	1	1	97	1	10155
2017	Language of service - French only	52	44	2	2	0	0	0	96	2	373
2017	Language of service - Both English and French	60	30	3	4	2	0	0	91	6	3646
2014	Language of service - English only	81	14	2	1	1	0	1	97	1	11453
2014	Language of service - French only	54	38	4	2	2	0	0	92	4	414
2014	Language of service - Both English and French	62	28	3	4	2	0	0	91	6	4112
2011	Language of service - English only	82	13	2	1	0	1	1	97	1	11204
2011	Language of service - French only	64	31	3	2	1	0	0	95	2	488
2011	Language of service - Both English and French	62	28	3	4	2	0	0	91	6	4259
2008	Language of service - English only	81	14	2	1	1	1	1	97	1	10732
2008	Language of service - French only	67	30	2	1	0	0	0	97	1	565
2008	Language of service - Both English and French	61	28	3	5	2	0	0	90	7	3844

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	83	11	3	1	0	2	96	1	10172
2017	Language of service - French only	58	34	4	3	1	0	92	4	373
2017	Language of service - Both English and French	49	27	8	10	5	1	77	15	3652
2014	Language of service - English only	84	10	2	1	1	2	96	1	11448
2014	Language of service - French only	54	35	4	4	1	1	90	6	414
2014	Language of service - Both English and French	48	29	7	9	5	1	78	15	4111
2011	Language of service - English only	84	10	2	1	1	2	97	1	11193
2011	Language of service - French only	62	26	5	4	2	1	89	6	488
2011	Language of service - Both English and French	49	27	7	10	6	1	77	16	4251
2008	Language of service - English only	84	11	2	1	1	2	97	1	10740
2008	Language of service - French only	63	27	3	4	1	1	91	5	565
2008	Language of service - Both English and French	50	26	7	10	6	1	76	17	3847

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	35	7	11	7	0	75	18	10166
2017	Language of service - French only	29	41	12	11	6	1	71	17	373
2017	Language of service - Both English and French	35	39	8	11	7	0	74	18	3650
2014	Language of service - English only	42	36	6	10	6	0	77	16	11448
2014	Language of service - French only	31	44	10	10	5	0	75	15	414
2014	Language of service - Both English and French	38	38	8	9	6	0	76	16	4112
2011	Language of service - English only	38	40	7	10	5	0	78	14	11164
2011	Language of service - French only	34	48	10	5	3	0	82	8	489
2011	Language of service - Both English and French	39	41	9	7	3	0	81	11	4244

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	43	9	17	8	0	0	65	26	10176
2017	Language of service - French only	17	51	16	12	3	0	1	69	15	372
2017	Language of service - Both English and French	23	44	13	14	7	0	0	66	21	3653
2014	Language of service - English only	22	44	10	16	8	0	0	66	24	11448
2014	Language of service - French only	23	52	13	9	3	0	0	75	13	414
2014	Language of service - Both English and French	24	45	13	12	6	0	0	69	18	4113
2011	Language of service - English only	24	45	10	14	6	0	0	70	20	11196
2011	Language of service - French only	23	51	13	8	3	0	0	75	11	485
2011	Language of service - Both English and French	25	46	12	12	5	0	0	72	17	4255
2008	Language of service - English only	22	48	10	14	6	0	0	70	20	10741
2008	Language of service - French only	24	51	14	8	2	1	0	76	10	564
2008	Language of service - Both English and French	25	47	11	11	5	0	0	73	16	3848

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	40	14	8	5	0	74	13	10169
2017	Language of service - French only	29	49	17	4	1	0	78	5	373
2017	Language of service - Both English and French	30	42	16	7	4	0	72	11	3648
2014	Language of service - English only	34	40	14	7	5	0	74	12	11451
2014	Language of service - French only	28	50	14	5	2	0	78	7	414
2014	Language of service - Both English and French	31	43	14	7	4	0	74	11	4114
2011	Language of service - English only	35	39	14	7	5	0	74	12	11194
2011	Language of service - French only	33	45	14	6	2	0	78	8	486
2011	Language of service - Both English and French	35	38	15	7	5	0	74	12	4250
2008	Language of service - English only	29	43	14	8	5	0	73	13	10742
2008	Language of service - French only	28	48	16	5	2	1	77	7	565
2008	Language of service - Both English and French	32	43	14	7	4	0	75	11	3853

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	40	9	7	4	0	81	10	10160
2017	Language of service - French only	30	57	9	3	1	0	86	4	370
2017	Language of service - Both English and French	35	43	12	7	4	0	78	11	3644
2014	Language of service - English only	40	41	9	6	3	0	81	9	11441
2014	Language of service - French only	33	49	11	6	1	0	82	7	414
2014	Language of service - Both English and French	35	43	11	7	3	0	78	11	4110
2011	Language of service - English only	38	43	9	6	4	0	81	9	11195
2011	Language of service - French only	30	50	10	7	3	0	80	10	488
2011	Language of service - Both English and French	33	45	10	7	4	0	79	11	4256
2008	Language of service - English only	36	47	8	5	3	0	83	9	10745
2008	Language of service - French only	28	55	9	5	2	1	84	7	564
2008	Language of service - Both English and French	35	46	9	6	3	0	82	9	3849

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	38	8	8	3	81	11	10151
2017	Language of service - French only	33	54	8	5	0	87	5	373
2017	Language of service - Both English and French	42	43	7	6	2	85	8	3640
2014	Language of service - English only	43	39	8	7	3	82	10	11438
2014	Language of service - French only	33	51	9	5	2	84	7	414
2014	Language of service - Both English and French	43	40	8	6	2	84	8	4111

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	34	10	8	6	0	0	77	13	10163
2017	Language of service - French only	30	47	15	5	1	0	3	79	6	373
2017	Language of service - Both English and French	40	38	11	6	3	0	1	79	10	3643
2014	Language of service - English only	39	35	12	8	5	0	0	75	13	11446
2014	Language of service - French only	29	43	15	7	5	0	1	73	11	414
2014	Language of service - Both English and French	36	38	13	7	4	0	1	75	12	4114
2011	Language of service - English only	37	40	10	8	4	1	0	78	12	11190
2011	Language of service - French only	30	44	14	6	3	1	2	76	9	486
2011	Language of service - Both English and French	36	39	13	6	3	1	2	78	9	4255

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	17	15	9	13	4	15	54	27	10164
2017	Language of service - French only	31	38	7	5	4	1	14	81	10	372
2017	Language of service - Both English and French	33	24	12	7	7	2	16	70	16	3641
2014	Language of service - English only	27	20	15	9	13	3	13	56	27	11446
2014	Language of service - French only	31	35	10	6	4	1	13	77	11	414
2014	Language of service - Both English and French	31	25	12	7	9	2	14	67	19	4114
2011	Language of service - English only	26	20	14	10	15	3	12	54	29	11185
2011	Language of service - French only	44	26	6	5	3	1	16	84	9	487
2011	Language of service - Both English and French	33	23	11	8	9	2	15	67	20	4262
2008	Language of service - English only	27	22	13	10	13	3	12	57	28	10742
2008	Language of service - French only	47	24	8	3	2	1	15	85	6	564
2008	Language of service - Both English and French	35	23	10	8	7	2	16	69	19	3849

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	45	12	9	5	74	14	10169
2017	Language of service - French only	20	52	20	6	2	72	8	372
2017	Language of service - Both English and French	28	46	14	8	4	74	12	3651
2014	Language of service - English only	28	47	12	8	5	75	13	11449
2014	Language of service - French only	21	55	12	9	2	76	12	414
2014	Language of service - Both English and French	27	48	14	6	4	75	11	4115
2011	Language of service - English only	29	45	13	8	6	74	14	11186
2011	Language of service - French only	28	50	15	4	3	78	7	483
2011	Language of service - Both English and French	32	44	13	7	3	76	10	4256
2008	Language of service - English only	30	46	12	8	5	75	13	10682
2008	Language of service - French only	25	51	17	4	2	77	7	565
2008	Language of service - Both English and French	34	44	13	6	3	78	9	3839

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	35	18	16	12	1	54	28	10165
2017	Language of service - French only	12	37	30	13	8	0	49	21	371
2017	Language of service - Both English and French	20	38	20	14	8	0	58	22	3648
2014	Language of service - English only	17	34	18	17	13	0	51	30	11443
2014	Language of service - French only	12	34	30	15	7	0	47	23	414
2014	Language of service - Both English and French	19	38	20	14	9	0	57	23	4113
2011	Language of service - English only	14	38	17	17	13	1	52	31	11199
2011	Language of service - French only	12	35	29	15	8	1	47	23	488
2011	Language of service - Both English and French	17	39	20	15	8	0	56	24	4260

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	42	10	9	3	78	13	10164
2017	Language of service - French only	18	59	14	8	2	77	10	371
2017	Language of service - Both English and French	29	48	12	8	3	78	10	3651

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	38	9	5	3	1	83	8	10149
2017	Language of service - French only	21	58	15	4	2	0	79	6	371
2017	Language of service - Both English and French	37	43	11	5	3	1	81	8	3645
2014	Language of service - English only	40	41	10	5	3	1	82	8	11447
2014	Language of service - French only	22	54	17	5	2	1	76	7	414
2014	Language of service - Both English and French	36	44	12	5	3	1	80	8	4115
2011	Language of service - English only	35	45	10	6	3	1	81	9	11198
2011	Language of service - French only	22	54	15	6	2	1	76	8	489
2011	Language of service - Both English and French	34	45	12	5	2	1	80	8	4256
2008	Language of service - English only	43	41	8	4	3	1	85	7	10745
2008	Language of service - French only	31	52	13	3	1	1	83	4	565
2008	Language of service - Both English and French	42	43	9	3	2	1	86	5	3849

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	36	17	14	11	58	25	10161
2017	Language of service - French only	12	39	30	13	6	51	20	372
2017	Language of service - Both English and French	22	39	20	11	8	61	19	3645

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	34	10	4	2	85	5	10153
2017	Language of service - French only	35	53	8	3	0	89	3	373
2017	Language of service - Both English and French	44	40	11	3	2	84	5	3641
2014	Language of service - English only	60	28	8	2	1	89	4	11442
2014	Language of service - French only	41	45	10	3	1	85	4	414
2014	Language of service - Both English and French	54	34	8	2	1	88	4	4112
2011	Language of service - English only	58	30	8	3	1	88	4	11192
2011	Language of service - French only	46	41	10	1	1	88	2	488
2011	Language of service - Both English and French	53	34	9	2	1	88	3	4260

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	37	15	15	11	1	0	58	26	10148
2017	Language of service - French only	11	37	27	16	7	0	2	49	23	373
2017	Language of service - Both English and French	19	35	19	16	11	0	1	55	27	3637
2014	Language of service - English only	17	38	14	17	13	0	0	55	30	11452
2014	Language of service - French only	8	36	26	21	8	0	1	44	29	413
2014	Language of service - Both English and French	15	37	17	17	13	0	0	53	30	4116
2011	Language of service - English only	21	40	14	14	10	1	0	62	24	11187
2011	Language of service - French only	15	38	24	16	6	0	1	54	22	487
2011	Language of service - Both English and French	22	38	18	14	7	1	1	61	22	4255

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	33	19	14	10	0	57	24	10145
2017	Language of service - French only	12	35	27	19	6	0	48	25	372
2017	Language of service - Both English and French	21	33	21	14	9	1	54	24	3633
2014	Language of service - English only	20	35	18	15	12	0	55	27	11447
2014	Language of service - French only	8	39	26	17	8	1	48	26	413
2014	Language of service - Both English and French	19	35	20	15	10	1	54	26	4114

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	39	14	12	7	0	67	19	10142
2017	Language of service - French only	15	49	24	9	2	0	65	12	372
2017	Language of service - Both English and French	27	42	16	10	5	0	69	15	3636
2014	Language of service - English only	27	40	15	11	7	0	67	18	11449
2014	Language of service - French only	15	50	20	12	3	0	65	15	414
2014	Language of service - Both English and French	25	45	15	9	5	0	71	14	4115
2011	Language of service - English only	35	41	11	8	4	1	77	12	11180
2011	Language of service - French only	27	50	16	5	1	0	78	6	488
2011	Language of service - Both English and French	33	43	13	7	3	0	77	10	4253

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	36	40	13	7	4	0	76	11	10132
2017	Language of service - French only	26	53	14	4	2	0	79	6	372
2017	Language of service - Both English and French	33	44	14	5	3	0	77	9	3629
2014	Language of service - English only	37	41	12	6	4	0	79	9	11445
2014	Language of service - French only	29	52	11	7	1	0	82	8	413
2014	Language of service - Both English and French	37	43	12	5	3	0	80	8	4111
2011	Language of service - English only	34	45	11	7	4	0	79	11	11195
2011	Language of service - French only	34	50	11	3	1	0	85	5	487
2011	Language of service - Both English and French	37	44	11	5	3	0	81	8	4264
2008	Language of service - English only	35	45	9	7	3	0	81	10	10747
2008	Language of service - French only	30	53	12	4	1	1	83	5	565
2008	Language of service - Both English and French	39	44	10	4	2	0	84	7	3853

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	32	14	5	2	1	2	78	7	10177
2017	Language of service - French only	47	37	9	5	1	0	1	85	6	372
2017	Language of service - Both English and French	44	36	12	4	1	0	2	82	6	3650
2014	Language of service - English only	41	31	17	6	3	0	2	73	9	11453
2014	Language of service - French only	48	35	12	1	2	0	1	84	3	414
2014	Language of service - Both English and French	44	33	14	4	3	0	2	79	7	4114
2011	Language of service - English only	38	32	18	6	3	0	2	71	10	11196
2011	Language of service - French only	43	41	11	3	1	0	0	84	5	489
2011	Language of service - Both English and French	40	34	16	6	3	0	2	75	9	4260
2008	Language of service - English only	32	34	20	7	4	0	1	68	12	10747
2008	Language of service - French only	34	44	14	5	2	1	2	79	6	564
2008	Language of service - Both English and French	36	35	18	7	3	0	1	72	10	3854

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	22	35	18	10	1	4	28	35	10132
2017	Language of service - French only	6	28	36	17	7	1	4	25	37	372
2017	Language of service - Both English and French	9	25	34	18	9	1	4	28	36	3636
2014	Language of service - English only	13	26	35	15	8	1	3	24	40	11430
2014	Language of service - French only	8	39	34	13	3	1	2	16	49	414
2014	Language of service - Both English and French	9	27	35	18	8	1	3	26	38	4104
2011	Language of service - English only	11	25	36	16	8	1	3	24	38	11153
2011	Language of service - French only	6	29	38	17	6	1	2	24	36	489
2011	Language of service - Both English and French	9	26	34	18	8	1	4	27	37	4245
2008	Language of service - English only	10	24	38	18	8	1	2	27	34	10721
2008	Language of service - French only	5	31	36	19	5	2	2	25	38	565
2008	Language of service - Both English and French	9	27	35	18	7	1	3	27	37	3844

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	18	28	20	14	2	4	36	34	10094
2017	Language of service - French only	6	23	32	18	10	6	5	31	33	372
2017	Language of service - Both English and French	12	22	29	17	12	4	4	32	36	3627
2014	Language of service - English only	13	21	29	19	12	2	3	34	35	11410
2014	Language of service - French only	7	27	35	20	6	3	2	27	36	414
2014	Language of service - Both English and French	9	20	30	21	12	3	4	35	32	4100
2011	Language of service - English only	12	20	29	21	13	2	3	36	33	11150
2011	Language of service - French only	6	20	36	21	10	4	3	33	28	487
2011	Language of service - Both English and French	9	19	30	22	14	3	4	39	29	4242
2008	Language of service - English only	8	17	30	25	15	2	3	42	27	10696
2008	Language of service - French only	4	19	37	22	10	5	3	35	25	563
2008	Language of service - Both English and French	8	19	32	23	12	2	3	38	29	3840

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	17	30	21	14	2	5	37	31	10108
2017	Language of service - French only	16	28	30	14	6	1	5	21	47	373
2017	Language of service - Both English and French	13	22	29	18	10	2	6	31	38	3630
2014	Language of service - English only	13	19	30	21	12	2	4	35	34	11421
2014	Language of service - French only	20	27	32	12	5	2	3	18	49	413
2014	Language of service - Both English and French	13	21	29	19	11	3	5	32	37	4104
2011	Language of service - English only	11	17	30	23	12	2	4	38	30	11142
2011	Language of service - French only	11	25	36	16	8	2	2	25	37	489
2011	Language of service - Both English and French	10	22	31	18	11	2	6	32	35	4241
2008	Language of service - English only	9	17	32	25	12	2	3	40	27	10700
2008	Language of service - French only	6	27	31	23	6	3	4	31	35	565
2008	Language of service - Both English and French	9	21	31	22	10	3	5	34	32	3844

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	11	27	28	19	2	6	51	20	10066
2017	Language of service - French only	6	21	36	22	11	1	2	34	28	372
2017	Language of service - Both English and French	9	13	29	25	15	2	7	44	24	3624
2014	Language of service - English only	8	12	29	27	16	1	5	47	22	11392
2014	Language of service - French only	7	17	42	24	6	1	3	31	25	414
2014	Language of service - Both English and French	6	13	31	27	15	2	6	45	21	4092
2011	Language of service - English only	7	11	29	29	16	1	6	49	20	11140
2011	Language of service - French only	7	22	40	19	8	1	1	28	30	486
2011	Language of service - Both English and French	6	17	32	24	14	2	6	40	25	4236
2008	Language of service - English only	6	11	29	32	16	1	4	51	19	10696
2008	Language of service - French only	5	21	39	24	6	2	3	32	27	564
2008	Language of service - Both English and French	7	16	32	25	13	2	5	41	25	3843

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	17	26	21	15	2	5	39	33	10097
2017	Language of service - French only	13	25	24	21	10	1	6	33	40	372
2017	Language of service - Both English and French	12	19	27	20	14	2	6	37	34	3631
2014	Language of service - English only	15	19	28	19	13	2	4	34	36	11413
2014	Language of service - French only	13	25	29	20	9	1	3	30	40	413
2014	Language of service - Both English and French	12	21	28	19	13	2	5	35	35	4099
2011	Language of service - English only	16	21	28	18	12	1	4	32	38	11157
2011	Language of service - French only	11	25	29	23	10	0	2	34	37	488
2011	Language of service - Both English and French	12	21	28	19	12	1	5	33	36	4241
2008	Language of service - English only	13	19	29	21	14	1	3	36	34	10696
2008	Language of service - French only	7	22	30	22	12	2	7	36	31	565
2008	Language of service - Both English and French	11	21	28	22	14	1	4	37	33	3840

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	10	14	24	23	17	5	7	46	27	10103
2017	Language of service - French only	9	30	24	15	11	4	6	29	44	372
2017	Language of service - Both English and French	13	21	26	18	13	4	6	34	38	3637
2014	Language of service - English only	9	15	25	24	16	4	6	45	28	11413
2014	Language of service - French only	8	25	25	20	11	5	6	35	37	413
2014	Language of service - Both English and French	10	19	26	22	13	4	5	39	33	4100
2011	Language of service - English only	10	16	27	24	15	3	6	43	28	11130
2011	Language of service - French only	7	20	22	29	17	2	3	48	29	489
2011	Language of service - Both English and French	12	19	26	20	13	4	6	37	34	4237
2008	Language of service - English only	9	17	27	24	14	4	5	42	29	10715
2008	Language of service - French only	6	21	24	25	13	5	6	43	30	565
2008	Language of service - Both English and French	13	22	24	20	12	3	5	35	38	3845

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	20	32	16	11	3	4	29	37	10117
2017	Language of service - French only	14	31	34	11	5	3	3	16	48	373
2017	Language of service - Both English and French	13	23	33	15	9	3	4	26	39	3630
2014	Language of service - English only	16	22	32	16	9	2	3	27	39	11427
2014	Language of service - French only	14	30	33	12	6	2	2	19	46	413
2014	Language of service - Both English and French	13	23	33	16	9	3	3	27	38	4103

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	82	8	4	1	1	1	5	94	1	10175
2017	Language of service - French only	72	21	4	1	0	0	2	95	1	373
2017	Language of service - Both English and French	56	21	7	7	6	0	3	79	13	3649
2014	Language of service - English only	84	8	3	0	1	0	4	96	1	11449
2014	Language of service - French only	70	25	1	1	1	0	2	97	2	414
2014	Language of service - Both English and French	58	20	6	6	7	0	3	81	13	4115
2011	Language of service - English only	82	8	3	1	1	1	4	95	1	11186
2011	Language of service - French only	73	21	1	1	0	0	4	97	1	489
2011	Language of service - Both English and French	56	21	6	7	7	0	3	79	15	4255
2008	Language of service - English only	77	7	4	1	1	1	10	94	2	10737
2008	Language of service - French only	77	13	3	1	0	1	6	96	1	563
2008	Language of service - Both English and French	56	16	6	7	10	0	4	75	19	3854

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	31	16	8	6	6	3	66	16	10169
2017	Language of service - French only	22	36	23	5	5	4	5	64	11	373
2017	Language of service - Both English and French	24	35	17	7	5	6	5	67	14	3651
2014	Language of service - English only	35	32	14	8	5	4	3	71	14	11448
2014	Language of service - French only	24	42	17	7	4	3	3	71	11	414
2014	Language of service - Both English and French	29	34	15	9	5	5	3	68	15	4114

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	28	9	8	6	2	0	76	15	10171
2017	Language of service - French only	38	42	12	4	3	1	1	81	7	372
2017	Language of service - Both English and French	46	35	9	5	4	1	0	82	9	3649
2014	Language of service - English only	50	27	8	8	6	1	0	78	14	11450
2014	Language of service - French only	42	43	10	3	2	0	0	85	5	414
2014	Language of service - Both English and French	48	32	8	6	4	1	0	82	10	4114

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	32	15	16	10	2	0	58	27	10161
2017	Language of service - French only	21	46	21	7	3	1	1	68	11	372
2017	Language of service - Both English and French	25	39	16	12	6	2	0	66	18	3648
2014	Language of service - English only	21	38	13	17	8	2	0	60	26	11451
2014	Language of service - French only	18	54	19	5	2	1	0	73	8	414
2014	Language of service - Both English and French	24	43	15	12	5	2	0	68	17	4113
2011	Language of service - English only	18	36	14	19	10	2	0	56	29	11198
2011	Language of service - French only	20	53	17	8	2	1	0	73	10	487
2011	Language of service - Both English and French	23	42	15	12	5	2	0	67	18	4257
2008	Language of service - English only	20	37	14	18	9	3	1	58	28	10742
2008	Language of service - French only	22	53	16	5	1	2	1	77	7	565
2008	Language of service - Both English and French	23	44	15	11	5	2	1	68	16	3856

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	17	25	16	18	15	8	1	46	36	10161
2017	Language of service - French only	10	37	24	16	8	5	0	49	26	373
2017	Language of service - Both English and French	19	31	18	13	9	8	0	55	25	3649
2014	Language of service - English only	17	28	17	18	13	6	1	49	33	11446
2014	Language of service - French only	12	34	24	17	8	4	0	48	26	414
2014	Language of service - Both English and French	21	32	18	13	9	6	1	57	24	4110
2011	Language of service - English only	16	26	17	18	17	6	0	44	37	11188
2011	Language of service - French only	12	35	24	15	9	4	0	50	24	486
2011	Language of service - Both English and French	21	31	18	14	10	6	1	55	26	4256
2008	Language of service - English only	17	27	16	17	14	8	1	48	35	10741
2008	Language of service - French only	15	38	24	11	6	5	1	56	18	564
2008	Language of service - Both English and French	22	33	17	13	8	7	1	59	23	3852

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	21	20	16	12	18	1	41	34	10154
2017	Language of service - French only	6	27	27	14	6	19	2	41	25	373
2017	Language of service - Both English and French	11	22	20	14	10	20	2	43	31	3646
2014	Language of service - English only	11	21	20	18	14	16	1	39	38	11443
2014	Language of service - French only	7	23	29	15	7	16	3	37	27	414
2014	Language of service - Both English and French	12	23	20	15	10	17	2	44	31	4113

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	38	8	7	3	0	82	10	10152
2017	Language of service - French only	34	55	7	3	0	1	90	3	372
2017	Language of service - Both English and French	43	43	7	4	2	0	87	6	3645
2014	Language of service - English only	44	39	8	6	3	0	84	9	11445
2014	Language of service - French only	31	60	6	1	1	1	92	2	414
2014	Language of service - Both English and French	43	43	7	4	2	0	87	6	4111

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	35	10	8	4	1	0	78	12	10175
2017	Language of service - French only	21	53	13	9	3	0	1	75	12	373
2017	Language of service - Both English and French	37	40	12	7	4	1	0	78	11	3650
2014	Language of service - English only	41	36	9	8	5	1	0	78	13	11449
2014	Language of service - French only	28	43	17	9	3	0	0	71	12	414
2014	Language of service - Both English and French	36	40	12	7	4	1	1	77	11	4114
2011	Language of service - English only	36	39	11	9	5	1	0	75	14	11188
2011	Language of service - French only	28	44	18	6	4	1	0	72	10	488
2011	Language of service - Both English and French	32	40	14	8	5	1	1	73	13	4261
2008	Language of service - English only	39	37	9	8	6	1	0	76	14	10743
2008	Language of service - French only	29	44	16	7	1	2	1	75	8	564
2008	Language of service - Both English and French	36	37	12	9	5	1	1	74	14	3854

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	28	11	6	4	2	0	80	10	10175
2017	Language of service - French only	27	47	17	3	2	3	1	77	6	371
2017	Language of service - Both English and French	44	35	10	4	3	3	0	82	7	3651
2014	Language of service - English only	48	29	10	5	4	2	1	80	10	11444
2014	Language of service - French only	29	48	16	3	1	2	0	79	4	414
2014	Language of service - Both English and French	44	35	11	4	3	2	1	81	7	4116
2011	Language of service - English only	45	31	11	6	4	2	1	78	11	11182
2011	Language of service - French only	31	45	15	5	3	2	0	77	8	487
2011	Language of service - Both English and French	41	36	12	5	3	2	0	79	9	4258
2008	Language of service - English only	45	30	10	6	5	3	1	78	11	10749
2008	Language of service - French only	29	44	15	5	1	5	0	78	6	564
2008	Language of service - Both English and French	41	34	12	6	4	3	0	77	10	3853

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	31	9	7	4	1	0	81	11	10167
2017	Language of service - French only	30	48	13	5	2	0	1	80	8	371
2017	Language of service - Both English and French	43	38	9	6	3	1	0	82	9	3648
2014	Language of service - English only	47	33	8	6	4	1	0	81	10	11443
2014	Language of service - French only	29	51	12	5	2	0	0	81	7	414
2014	Language of service - Both English and French	43	38	9	6	3	1	0	82	9	4113
2011	Language of service - English only	43	35	9	8	4	1	0	79	12	11173
2011	Language of service - French only	30	47	14	6	2	0	0	78	9	485
2011	Language of service - Both English and French	39	39	11	7	3	1	0	79	10	4256
2008	Language of service - English only	43	35	9	7	5	1	0	79	12	10743
2008	Language of service - French only	32	46	13	6	1	1	1	79	7	565
2008	Language of service - Both English and French	40	37	11	8	4	1	0	78	11	3853

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	83	8	3	0	1	0	4	96	1	10155
2017	Language of service - French only	73	23	1	1	0	0	2	97	1	373
2017	Language of service - Both English and French	67	17	5	3	5	0	3	87	8	3647
2014	Language of service - English only	84	8	3	0	1	0	4	96	1	11446
2014	Language of service - French only	70	25	1	0	0	0	2	98	1	414
2014	Language of service - Both English and French	68	16	4	3	5	0	3	87	8	4111
2011	Language of service - English only	82	9	3	0	1	1	5	96	1	11174
2011	Language of service - French only	75	20	1	0	1	0	3	98	1	488
2011	Language of service - Both English and French	67	16	4	3	6	0	3	86	10	4263
2008	Language of service - English only	81	5	3	0	1	1	10	96	1	10726
2008	Language of service - French only	84	9	1	1	0	0	5	98	1	563
2008	Language of service - Both English and French	68	12	3	4	8	1	4	84	13	3848

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	65	19	5	3	3	1	3	88	6	10156
2017	Language of service - French only	55	36	3	2	1	1	2	94	3	373
2017	Language of service - Both English and French	59	25	5	3	2	1	5	89	5	3642
2014	Language of service - English only	66	20	4	3	3	1	3	90	5	11447
2014	Language of service - French only	46	41	4	3	3	1	3	90	6	414
2014	Language of service - Both English and French	58	26	5	3	3	2	4	88	6	4114
2011	Language of service - English only	61	25	5	4	4	1	1	87	8	11198
2011	Language of service - French only	56	35	2	4	1	0	1	93	5	488
2011	Language of service - Both English and French	56	27	6	4	4	1	3	86	8	4255

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	59	24	8	5	4	1	83	9	10161
2017	Language of service - French only	43	42	8	3	3	0	85	7	372
2017	Language of service - Both English and French	57	29	7	4	3	1	86	7	3649

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	23	11	4	4	2	81	8	10162
2017	Language of service - French only	39	39	13	4	3	1	79	7	371
2017	Language of service - Both English and French	53	28	10	4	3	1	83	7	3648

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	25	9	6	4	0	81	10	10153
2017	Language of service - French only	37	41	14	4	5	1	78	9	369
2017	Language of service - Both English and French	51	30	10	4	4	0	82	8	3647
2014	Language of service - English only	54	28	8	5	4	0	83	9	11439
2014	Language of service - French only	37	44	9	7	3	0	82	9	414
2014	Language of service - Both English and French	49	33	9	5	3	0	83	9	4111

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	36	10	15	8	1	1	66	24	750
2017	Language of service - French only	30	40	30	0	0	0	0	70	0	10
2017	Language of service - Both English and French	31	43	11	9	4	1	2	75	14	409
2014	Language of service - English only	29	35	12	13	7	2	2	66	21	862
2014	Language of service - French only	8	54	23	0	0	16	0	73	0	13
2014	Language of service - Both English and French	36	36	12	7	4	3	2	75	12	432

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	28	16	9	9	8	0	64	19	10173
2017	Language of service - French only	16	43	19	9	5	9	0	64	15	373
2017	Language of service - Both English and French	26	34	17	8	5	10	0	67	14	3655
2014	Language of service - English only	30	30	15	9	7	8	0	66	18	11442
2014	Language of service - French only	16	39	25	8	4	8	0	61	13	412
2014	Language of service - Both English and French	27	34	17	7	5	10	0	68	13	4112
2011	Language of service - English only	22	29	20	11	10	8	0	56	22	11187
2011	Language of service - French only	14	36	26	10	5	8	1	55	16	489
2011	Language of service - Both English and French	24	34	18	9	6	8	1	64	16	4264

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	29	16	13	11	3	58	25	10176
2017	Language of service - French only	11	36	30	12	8	4	48	21	373
2017	Language of service - Both English and French	21	33	21	13	8	4	57	21	3651
2014	Language of service - English only	25	31	17	14	10	3	58	25	11441
2014	Language of service - French only	12	35	33	13	6	2	47	19	414
2014	Language of service - Both English and French	23	34	21	11	7	4	59	19	4112
2011	Language of service - English only	19	31	19	14	14	3	52	28	11181
2011	Language of service - French only	10	36	33	12	7	3	47	19	486
2011	Language of service - Both English and French	21	34	22	11	8	3	57	20	4249
2008	Language of service - English only	22	33	17	13	12	3	57	25	10732
2008	Language of service - French only	13	39	29	10	5	4	55	15	563
2008	Language of service - Both English and French	23	37	20	10	7	3	62	18	3854

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	27	18	16	13	7	50	31	10169
2017	Language of service - French only	9	22	32	19	9	9	34	31	372
2017	Language of service - Both English and French	14	27	23	17	10	7	45	30	3650
2014	Language of service - English only	17	28	19	17	12	7	49	31	11439
2014	Language of service - French only	5	31	34	18	7	4	38	26	413
2014	Language of service - Both English and French	15	29	24	15	9	8	48	26	4111
2011	Language of service - English only	11	30	19	19	13	7	44	36	11187
2011	Language of service - French only	6	31	36	16	4	8	40	22	489
2011	Language of service - Both English and French	13	32	24	16	7	8	49	25	4258
2008	Language of service - English only	10	31	18	20	13	8	46	35	10736
2008	Language of service - French only	6	32	35	15	2	9	41	20	563
2008	Language of service - Both English and French	11	34	24	16	7	8	50	25	3849

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	26	15	14	15	7	52	31	10175
2017	Language of service - French only	10	27	29	13	11	10	41	26	373
2017	Language of service - Both English and French	18	29	21	13	11	8	51	26	3649
2014	Language of service - English only	21	27	17	14	14	7	52	30	11443
2014	Language of service - French only	9	30	30	19	6	6	42	26	414
2014	Language of service - Both English and French	19	30	20	13	10	8	53	25	4109
2011	Language of service - English only	16	30	17	14	15	7	50	31	11188
2011	Language of service - French only	8	35	28	13	6	10	48	21	489
2011	Language of service - Both English and French	18	32	21	12	8	8	55	23	4261
2008	Language of service - English only	16	32	16	14	13	9	52	30	10737
2008	Language of service - French only	10	38	28	11	3	11	53	16	562
2008	Language of service - Both English and French	17	34	21	11	8	9	56	21	3850

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	30	15	15	13	5	54	30	10161
2017	Language of service - French only	9	33	30	16	8	3	44	25	372
2017	Language of service - Both English and French	16	34	20	16	10	4	52	26	3644
2014	Language of service - English only	19	33	16	16	12	4	54	30	11438
2014	Language of service - French only	7	35	33	15	7	2	43	22	414
2014	Language of service - Both English and French	17	35	20	15	9	4	54	24	4110
2011	Language of service - English only	14	33	17	19	13	4	49	34	11178
2011	Language of service - French only	8	38	35	12	4	4	47	17	489
2011	Language of service - Both English and French	15	37	21	15	7	4	55	23	4254
2008	Language of service - English only	17	40	14	18	9	3	58	27	10733
2008	Language of service - French only	12	48	25	10	1	4	63	11	563
2008	Language of service - Both English and French	19	42	18	13	5	3	62	19	3851

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	39	15	9	6	1	69	15	10165
2017	Language of service - French only	11	48	28	9	2	2	60	12	370
2017	Language of service - Both English and French	25	43	18	9	5	1	68	13	3650
2014	Language of service - English only	32	40	16	7	4	1	73	12	11451
2014	Language of service - French only	15	49	24	8	3	2	65	11	414
2014	Language of service - Both English and French	28	44	16	6	4	2	74	10	4115
2011	Language of service - English only	27	41	17	9	5	1	69	14	11187
2011	Language of service - French only	18	50	22	7	2	1	69	9	489
2011	Language of service - Both English and French	26	44	17	7	3	2	72	11	4252

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	39	11	5	2	2	81	8	10153
2017	Language of service - French only	17	62	12	4	1	4	82	5	370
2017	Language of service - Both English and French	31	47	13	4	2	3	80	7	3640
2014	Language of service - English only	44	39	8	4	2	2	85	6	11447
2014	Language of service - French only	21	59	13	2	1	4	84	3	414
2014	Language of service - Both English and French	33	48	11	4	2	3	83	5	4114
2011	Language of service - English only	36	41	13	6	2	3	79	8	11171
2011	Language of service - French only	22	58	13	3	1	3	82	4	488
2011	Language of service - Both English and French	30	45	15	4	1	3	79	6	4249

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	35	11	7	4	2	1	78	11	10150
2017	Language of service - French only	17	52	15	8	3	5	1	73	11	371
2017	Language of service - Both English and French	33	42	11	7	3	3	1	77	11	3641
2014	Language of service - English only	46	35	9	5	3	2	1	82	8	11447
2014	Language of service - French only	21	57	12	6	1	2	1	80	8	414
2014	Language of service - Both English and French	38	42	9	5	3	2	1	82	8	4110
2011	Language of service - English only	36	37	12	6	4	3	1	77	11	11171
2011	Language of service - French only	25	50	14	6	2	3	0	77	8	487
2011	Language of service - Both English and French	36	40	10	6	4	3	1	79	10	4252
2008	Language of service - English only	30	38	12	8	5	5	1	73	14	10734
2008	Language of service - French only	17	50	16	7	2	6	1	72	11	565
2008	Language of service - Both English and French	31	41	12	7	4	4	1	75	12	3854

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	35	18	9	5	3	1	67	14	10161
2017	Language of service - French only	9	40	24	11	5	8	3	55	18	370
2017	Language of service - Both English and French	22	37	21	9	4	5	1	63	15	3646
2014	Language of service - English only	36	36	15	6	3	3	1	74	10	11444
2014	Language of service - French only	16	41	23	11	3	4	2	61	14	414
2014	Language of service - Both English and French	29	38	18	6	3	4	1	71	10	4113
2011	Language of service - English only	24	39	19	9	5	4	1	65	15	11180
2011	Language of service - French only	13	39	24	10	4	6	3	58	15	487
2011	Language of service - Both English and French	25	39	18	8	4	5	1	68	13	4256

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	25	16	15	14	7	1	51	31	10146
2017	Language of service - French only	8	38	21	16	9	6	2	50	27	368
2017	Language of service - Both English and French	19	29	18	13	9	9	3	54	26	3645
2014	Language of service - English only	20	26	16	16	15	7	1	50	33	11446
2014	Language of service - French only	11	34	22	18	9	5	0	48	29	414
2014	Language of service - Both English and French	17	28	19	14	11	9	2	50	28	4114
2011	Language of service - English only	14	24	18	18	17	8	1	43	38	11195
2011	Language of service - French only	12	32	22	16	7	9	2	50	26	489
2011	Language of service - Both English and French	16	27	19	16	11	10	2	49	30	4261

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	74	11	6	1	1	2	6	92	1	10172
2017	Language of service - French only	57	30	4	1	0	1	6	94	2	372
2017	Language of service - Both English and French	46	25	10	6	5	2	5	77	13	3648
2014	Language of service - English only	76	10	5	1	1	2	6	93	1	11448
2014	Language of service - French only	53	34	5	2	1	1	5	92	3	414
2014	Language of service - Both English and French	44	27	9	6	6	2	6	78	13	4115

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	77	10	5	1	1	2	4	94	1	10156
2017	Language of service - French only	55	30	5	3	2	2	3	89	5	372
2017	Language of service - Both English and French	48	29	7	7	6	2	1	80	13	3650
2014	Language of service - English only	78	10	4	1	1	3	4	94	1	11444
2014	Language of service - French only	53	33	5	4	1	2	2	89	5	414
2014	Language of service - Both English and French	49	27	7	7	7	2	2	78	14	4115
2011	Language of service - English only	79	12	4	1	1	2	3	95	1	11191
2011	Language of service - French only	61	30	4	2	1	1	1	92	4	487
2011	Language of service - Both English and French	53	26	7	6	6	1	1	81	13	4255
2008	Language of service - English only	79	11	4	1	1	2	3	95	1	10743
2008	Language of service - French only	64	25	4	3	1	1	2	92	4	564
2008	Language of service - Both English and French	53	25	7	7	6	2	1	80	13	3851

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	31	16	16	13	2	0	55	29	10149
2017	Language of service - French only	14	39	21	15	6	5	1	56	22	371
2017	Language of service - Both English and French	21	36	19	14	7	2	0	59	22	3649
2014	Language of service - English only	23	32	16	16	11	2	0	56	28	11444
2014	Language of service - French only	14	39	27	13	5	2	0	54	18	414
2014	Language of service - Both English and French	22	38	17	12	8	2	0	62	20	4114
2011	Language of service - English only	20	36	16	15	12	1	0	57	27	11192
2011	Language of service - French only	19	39	27	10	3	1	1	59	14	488
2011	Language of service - Both English and French	22	39	18	12	7	1	0	63	19	4257
2008	Language of service - English only	21	38	15	14	11	1	0	60	25	10739
2008	Language of service - French only	14	45	27	10	2	3	1	60	12	565
2008	Language of service - Both English and French	21	42	19	11	6	1	0	64	17	3853

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	28	14	16	17	2	1	51	35	10161
2017	Language of service - French only	11	24	20	20	19	3	2	37	41	372
2017	Language of service - Both English and French	21	31	17	15	13	2	1	54	29	3649
2014	Language of service - English only	21	29	13	16	18	2	1	51	35	11447
2014	Language of service - French only	11	28	22	20	14	1	3	41	36	414
2014	Language of service - Both English and French	22	32	15	15	13	2	1	56	28	4112
2011	Language of service - English only	16	29	14	18	21	1	1	46	40	11193
2011	Language of service - French only	12	25	22	21	15	1	4	39	38	487
2011	Language of service - Both English and French	19	32	17	16	13	1	2	53	30	4257
2008	Language of service - English only	18	36	12	16	16	1	1	55	33	10744
2008	Language of service - French only	12	34	23	16	9	2	4	49	27	564
2008	Language of service - Both English and French	20	39	15	13	11	1	2	60	24	3849

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	30	22	13	10	6	1	51	25	10167
2017	Language of service - French only	5	32	33	14	6	9	1	41	22	373
2017	Language of service - Both English and French	15	31	25	14	8	7	0	50	24	3651

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	33	13	3	3	3	0	80	7	10149
2017	Language of service - French only	21	49	18	3	3	4	1	74	7	373
2017	Language of service - Both English and French	36	40	15	4	3	3	1	78	7	3647
2014	Language of service - English only	51	31	10	3	2	3	0	84	6	11444
2014	Language of service - French only	24	52	15	3	2	4	1	80	5	413
2014	Language of service - Both English and French	45	38	10	3	2	2	0	85	5	4113

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	36	11	5	3	2	80	9	10164
2017	Language of service - French only	21	55	14	5	3	3	78	8	373
2017	Language of service - Both English and French	37	42	12	4	2	2	81	6	3653
2014	Language of service - English only	46	33	10	5	3	2	81	9	11448
2014	Language of service - French only	22	51	17	5	2	3	75	7	413
2014	Language of service - Both English and French	41	41	10	4	2	2	84	6	4114
2011	Language of service - English only	33	38	14	7	5	2	73	13	11176
2011	Language of service - French only	15	50	21	7	3	4	68	10	488
2011	Language of service - Both English and French	34	40	15	5	3	3	76	9	4259

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	35	10	7	5	0	0	79	12	10165
2017	Language of service - French only	27	55	12	2	3	1	0	83	5	371
2017	Language of service - Both English and French	42	41	9	5	3	0	0	83	8	3651
2014	Language of service - English only	47	33	10	6	4	0	0	80	10	11443
2014	Language of service - French only	28	54	9	5	3	1	0	82	8	413
2014	Language of service - Both English and French	45	39	9	4	2	0	0	85	6	4113
2011	Language of service - English only	36	38	12	7	6	0	0	75	13	11158
2011	Language of service - French only	21	57	15	3	3	1	0	78	7	487
2011	Language of service - Both English and French	38	43	11	5	3	0	0	81	8	4245
2008	Language of service - English only	34	41	11	8	5	0	0	75	13	10734
2008	Language of service - French only	22	57	14	4	1	1	1	81	5	564
2008	Language of service - Both English and French	35	44	12	5	3	0	0	80	8	3848

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	32	17	10	8	1	66	17	10160
2017	Language of service - French only	22	43	25	7	2	1	65	9	371
2017	Language of service - Both English and French	33	38	16	7	4	1	72	12	3639
2014	Language of service - English only	31	35	16	11	7	1	66	18	11448
2014	Language of service - French only	20	47	21	8	4	1	67	11	414
2014	Language of service - Both English and French	33	39	16	8	4	1	72	12	4115
2011	Language of service - English only	27	36	18	10	8	1	64	18	11179
2011	Language of service - French only	18	51	22	6	2	1	70	8	488
2011	Language of service - Both English and French	30	41	17	7	4	1	71	12	4252

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	35	15	11	7	0	66	19	10145
2017	Language of service - French only	19	46	25	6	4	1	65	10	369
2017	Language of service - Both English and French	30	41	17	8	4	0	71	13	3648
2014	Language of service - English only	30	37	15	11	7	0	67	18	11448
2014	Language of service - French only	18	48	21	10	3	0	66	13	414
2014	Language of service - Both English and French	31	41	16	8	4	0	72	12	4112
2011	Language of service - English only	26	39	16	11	7	0	65	18	11172
2011	Language of service - French only	16	52	24	5	2	1	69	7	489
2011	Language of service - Both English and French	27	44	17	8	4	1	71	12	4250
2008	Language of service - English only	28	42	13	11	6	0	70	17	10731
2008	Language of service - French only	20	53	21	4	1	1	74	5	564
2008	Language of service - Both English and French	30	44	15	7	4	0	75	10	3850

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	25	19	13	10	5	0	56	24	10153
2017	Language of service - French only	20	36	21	11	3	9	1	61	16	373
2017	Language of service - Both English and French	26	29	20	10	8	6	1	59	20	3648
2014	Language of service - English only	28	26	19	13	10	5	0	57	23	11444
2014	Language of service - French only	18	38	21	9	5	7	1	61	16	414
2014	Language of service - Both English and French	27	29	19	10	7	6	1	60	19	4115
2011	Language of service - English only	26	27	18	13	10	5	0	56	25	11182
2011	Language of service - French only	19	39	20	7	6	8	1	64	14	488
2011	Language of service - Both English and French	26	29	19	11	8	6	0	59	21	4248
2008	Language of service - English only	26	28	17	13	9	6	0	58	24	10730
2008	Language of service - French only	22	39	20	7	2	9	1	68	11	565
2008	Language of service - Both English and French	27	31	18	11	8	6	0	62	19	3855

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	20	44	36	10173
2017	Language of service - French only	14	67	19	372
2017	Language of service - Both English and French	21	48	31	3653
2014	Language of service - English only	20	44	37	11450
2014	Language of service - French only	12	71	17	414
2014	Language of service - Both English and French	22	49	29	4115
2011	Language of service - English only	20	46	34	11204
2011	Language of service - French only	13	69	18	488
2011	Language of service - Both English and French	23	48	29	4261

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	23	39	16	7	8	7	2011
2017	Language of service - French only	68	19	4	7	0	2	53
2017	Language of service - Both English and French	22	41	17	7	6	8	765
2014	Language of service - English only	25	43	16	10	9999	7	2268
2014	Language of service - French only	61	20	10	4	9999	4	49
2014	Language of service - Both English and French	21	48	14	9	9999	8	913
2011	Language of service - English only	24	40	18	10	9999	7	2253
2011	Language of service - French only	75	3	7	10	9999	5	61
2011	Language of service - Both English and French	24	41	20	7	9999	7	972

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	16	84	10147
2017	Language of service - French only	13	87	373
2017	Language of service - Both English and French	14	86	3646
2014	Language of service - English only	17	83	11436
2014	Language of service - French only	10	90	414
2014	Language of service - Both English and French	15	85	4112

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	46	1619
2017	Language of service - French only	34	47
2017	Language of service - Both English and French	46	510
2014	Language of service - English only	46	1969
2014	Language of service - French only	44	43
2014	Language of service - Both English and French	54	623

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	66	1619
2017	Language of service - French only	83	47
2017	Language of service - Both English and French	62	510
2014	Language of service - English only	65	1969
2014	Language of service - French only	61	43
2014	Language of service - Both English and French	58	623

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	1619
2017	Language of service - French only	0	47
2017	Language of service - Both English and French	6	510
2014	Language of service - English only	3	1969
2014	Language of service - Both English and French	4	623

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - French only	47
2014	Language of service - English only	1969
2014	Language of service - French only	43

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	1619
2017	Language of service - French only	0	47
2017	Language of service - Both English and French	3	510
2014	Language of service - English only	3	1969
2014	Language of service - French only	0	43
2014	Language of service - Both English and French	2	623

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	1619
2017	Language of service - Both English and French	12	510
2014	Language of service - English only	17	1969
2014	Language of service - Both English and French	13	623

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	1619
2017	Language of service - French only	0	47
2017	Language of service - Both English and French	3	510
2014	Language of service - English only	3	1969
2014	Language of service - Both English and French	4	623

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	1620
2017	Language of service - French only	17	47
2017	Language of service - Both English and French	34	510
2014	Language of service - English only	38	1973
2014	Language of service - French only	19	43
2014	Language of service - Both English and French	33	623

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	1620
2017	Language of service - French only	49	47
2017	Language of service - Both English and French	36	510
2014	Language of service - English only	38	1973
2014	Language of service - French only	42	43
2014	Language of service - Both English and French	38	623

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	1620
2017	Language of service - French only	32	47
2017	Language of service - Both English and French	37	510
2014	Language of service - English only	33	1973
2014	Language of service - French only	35	43
2014	Language of service - Both English and French	37	623

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	41	1620
2017	Language of service - French only	38	47
2017	Language of service - Both English and French	35	510
2014	Language of service - English only	43	1973
2014	Language of service - French only	28	43
2014	Language of service - Both English and French	38	623

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	1620
2017	Language of service - French only	21	47
2017	Language of service - Both English and French	22	510
2014	Language of service - English only	24	1973
2014	Language of service - French only	23	43
2014	Language of service - Both English and French	22	623

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	55	1620
2017	Language of service - French only	49	47
2017	Language of service - Both English and French	63	510
2014	Language of service - English only	57	1973
2014	Language of service - French only	70	43
2014	Language of service - Both English and French	59	623

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	1620
2017	Language of service - French only	28	47
2017	Language of service - Both English and French	31	510
2014	Language of service - English only	34	1973
2014	Language of service - French only	35	43
2014	Language of service - Both English and French	35	623

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	1	1620
2017	Language of service - French only	0	47
2014	Language of service - English only	1	1973
2014	Language of service - French only	0	43
2014	Language of service - Both English and French	1	623

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	1620
2017	Language of service - French only	0	47
2017	Language of service - Both English and French	10	510
2014	Language of service - English only	8	1973
2014	Language of service - Both English and French	9	623

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	1620
2017	Language of service - French only	13	47
2017	Language of service - Both English and French	10	510
2014	Language of service - English only	10	1973
2014	Language of service - French only	16	43
2014	Language of service - Both English and French	12	623

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	1620
2017	Language of service - French only	57	47
2017	Language of service - Both English and French	49	510
2014	Language of service - English only	48	1973
2014	Language of service - French only	47	43
2014	Language of service - Both English and French	44	623

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	1620
2017	Language of service - Both English and French	19	510
2014	Language of service - English only	26	1973
2014	Language of service - Both English and French	21	623

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	1620
2017	Language of service - French only	13	47
2017	Language of service - Both English and French	12	510
2014	Language of service - English only	14	1973
2014	Language of service - French only	19	43
2014	Language of service - Both English and French	12	623

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	1617
2017	Language of service - French only	30	47
2017	Language of service - Both English and French	44	510
2014	Language of service - English only	44	1971
2014	Language of service - French only	53	43
2014	Language of service - Both English and French	49	623

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	1617
2017	Language of service - French only	15	47
2017	Language of service - Both English and French	23	510
2014	Language of service - English only	26	1971
2014	Language of service - French only	23	43
2014	Language of service - Both English and French	30	623

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	1617
2017	Language of service - French only	0	47
2017	Language of service - Both English and French	5	510
2014	Language of service - English only	4	1971
2014	Language of service - Both English and French	6	623

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	1617
2017	Language of service - French only	45	47
2017	Language of service - Both English and French	26	510
2014	Language of service - English only	27	1971
2014	Language of service - French only	42	43
2014	Language of service - Both English and French	25	623

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	1617
2017	Language of service - Both English and French	10	510
2014	Language of service - English only	10	1971
2014	Language of service - French only	16	43
2014	Language of service - Both English and French	12	623

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	1617
2017	Language of service - Both English and French	6	510
2014	Language of service - English only	7	1971
2014	Language of service - French only	14	43
2014	Language of service - Both English and French	5	623

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	1617
2017	Language of service - Both English and French	14	510
2014	Language of service - English only	15	1971
2014	Language of service - French only	12	43
2014	Language of service - Both English and French	14	623

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	1617
2017	Language of service - French only	15	47
2017	Language of service - Both English and French	10	510
2014	Language of service - English only	8	1971
2014	Language of service - Both English and French	9	623

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	1617
2017	Language of service - French only	28	47
2017	Language of service - Both English and French	29	510
2014	Language of service - English only	29	1971
2014	Language of service - French only	14	43
2014	Language of service - Both English and French	24	623

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	1479
2017	Language of service - Both English and French	15	477
2014	Language of service - English only	13	1827
2014	Language of service - French only	14	37
2014	Language of service - Both English and French	15	591

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	1479
2017	Language of service - Both English and French	18	477
2014	Language of service - English only	17	1827
2014	Language of service - French only	16	37
2014	Language of service - Both English and French	19	591

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	1479
2017	Language of service - French only	11	44
2017	Language of service - Both English and French	11	477
2014	Language of service - English only	11	1827
2014	Language of service - Both English and French	14	591

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	1479
2017	Language of service - Both English and French	7	477
2014	Language of service - English only	7	1827
2014	Language of service - Both English and French	9	591

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	1479
2017	Language of service - Both English and French	10	477
2014	Language of service - English only	10	1827
2014	Language of service - Both English and French	9	591

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	1479
2017	Language of service - Both English and French	10	477
2014	Language of service - English only	10	1827
2014	Language of service - Both English and French	14	591

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	1479
2017	Language of service - French only	11	44
2017	Language of service - Both English and French	12	477
2014	Language of service - English only	10	1827
2014	Language of service - Both English and French	12	591

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	1479
2017	Language of service - Both English and French	11	477
2014	Language of service - English only	8	1827
2014	Language of service - Both English and French	8	591

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	1479
2017	Language of service - French only	14	44
2017	Language of service - Both English and French	15	477
2014	Language of service - English only	12	1827
2014	Language of service - French only	22	37
2014	Language of service - Both English and French	13	591

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	1479
2017	Language of service - French only	18	44
2017	Language of service - Both English and French	22	477
2014	Language of service - English only	21	1827
2014	Language of service - French only	16	37
2014	Language of service - Both English and French	19	591

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	1479
2017	Language of service - French only	11	44
2017	Language of service - Both English and French	9	477
2014	Language of service - English only	7	1827
2014	Language of service - French only	32	37
2014	Language of service - Both English and French	10	591

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	46	1479
2017	Language of service - French only	41	44
2017	Language of service - Both English and French	43	477
2014	Language of service - English only	45	1827
2014	Language of service - French only	41	37
2014	Language of service - Both English and French	42	591

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	1	1479
2014	Language of service - English only	2	1827

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	53	1479
2017	Language of service - French only	36	44
2017	Language of service - Both English and French	47	477
2014	Language of service - English only	54	1827
2014	Language of service - French only	38	37
2014	Language of service - Both English and French	44	591

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	1479
2017	Language of service - French only	0	44

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	1479
2017	Language of service - French only	23	44
2017	Language of service - Both English and French	14	477
2014	Language of service - English only	12	1827
2014	Language of service - French only	27	37
2014	Language of service - Both English and French	14	591

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	93	7	1621
2017	Language of service - French only	96	4	47
2017	Language of service - Both English and French	93	7	511

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	17	20	6	7	22	7	54	19	10172
2017	Language of service - French only	9	27	20	3	5	29	5	56	13	372
2017	Language of service - Both English and French	17	21	18	5	4	26	9	58	14	3650
2014	Language of service - English only	21	19	20	6	7	22	5	55	18	11449
2014	Language of service - French only	11	26	23	6	3	24	7	53	14	414
2014	Language of service - Both English and French	18	22	18	5	5	25	7	60	15	4116

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	30	15	6	6	7	1	71	12	10166
2017	Language of service - French only	16	50	21	3	4	5	1	70	8	372
2017	Language of service - Both English and French	29	38	15	4	3	9	1	75	9	3650
2014	Language of service - English only	36	31	15	6	5	7	1	72	12	11440
2014	Language of service - French only	18	47	19	7	3	6	0	70	10	414
2014	Language of service - Both English and French	32	38	14	4	3	8	1	77	8	4109
2011	Language of service - English only	40	36	11	6	4	3	0	78	10	11177
2011	Language of service - French only	27	54	12	4	2	2	0	82	6	485
2011	Language of service - Both English and French	40	40	11	4	2	3	0	82	7	4256

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	52	10	5	2	2	1	83	7	10181
2017	Language of service - French only	11	57	19	10	1	1	0	69	12	373
2017	Language of service - Both English and French	21	51	15	8	2	1	2	74	11	3654
2014	Language of service - English only	27	52	10	6	2	2	1	81	9	11450
2014	Language of service - French only	10	56	25	7	1	0	0	66	8	414
2014	Language of service - Both English and French	22	50	14	8	2	1	1	74	11	4113
2011	Language of service - English only	26	56	10	5	1	1	1	84	7	11187
2011	Language of service - French only	14	58	19	7	1	1	0	73	8	489
2011	Language of service - Both English and French	23	52	14	7	2	1	1	77	9	4256
2008	Language of service - English only	24	56	9	6	2	1	1	82	8	10742
2008	Language of service - French only	9	60	21	7	1	2	1	70	8	565
2008	Language of service - Both English and French	21	53	15	7	2	1	2	76	9	3855

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	30	20	11	7	14	2	54	22	10167
2017	Language of service - French only	8	29	28	8	4	19	4	49	15	371
2017	Language of service - Both English and French	14	29	21	9	5	18	4	55	18	3645
2014	Language of service - English only	13	28	22	11	8	14	4	50	23	11445
2014	Language of service - French only	6	35	28	9	4	15	3	50	17	414
2014	Language of service - Both English and French	12	28	22	10	6	17	4	51	21	4112
2011	Language of service - English only	14	32	22	11	6	13	2	54	20	11189
2011	Language of service - French only	9	36	25	7	3	16	4	57	13	489
2011	Language of service - Both English and French	15	31	22	8	4	16	4	57	15	4255

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	30	10	2	1	8	1	84	4	10174
2017	Language of service - French only	28	53	11	3	1	3	1	84	4	373
2017	Language of service - Both English and French	41	39	9	2	1	6	2	87	3	3651
2014	Language of service - English only	41	33	12	2	1	9	1	82	4	11448
2014	Language of service - French only	24	59	11	2	0	4	0	87	2	414
2014	Language of service - Both English and French	38	39	11	2	1	8	1	85	4	4113
2011	Language of service - English only	40	35	12	3	2	8	1	83	5	11183
2011	Language of service - French only	27	56	10	1	2	3	1	86	3	489
2011	Language of service - Both English and French	40	39	10	3	1	6	1	85	4	4256
2008	Language of service - English only	39	38	10	3	1	8	1	84	5	10741
2008	Language of service - French only	26	56	10	2	0	5	1	87	2	565
2008	Language of service - Both English and French	36	43	10	2	1	6	2	86	3	3854

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	31	15	6	4	11	1	72	11	10150
2017	Language of service - French only	21	49	19	4	1	6	1	75	5	371
2017	Language of service - Both English and French	32	38	13	4	2	10	2	79	7	3647
2014	Language of service - English only	30	31	17	6	4	12	1	69	12	11441
2014	Language of service - French only	18	55	17	4	1	6	0	77	5	414
2014	Language of service - Both English and French	29	38	14	4	2	11	1	77	7	4111
2011	Language of service - English only	29	35	16	6	4	10	1	71	11	11163
2011	Language of service - French only	22	54	15	3	2	4	1	79	5	484
2011	Language of service - Both English and French	33	38	14	3	2	9	1	79	6	4249
2008	Language of service - English only	29	35	14	8	5	8	1	70	14	10733
2008	Language of service - French only	26	55	12	2	0	3	2	85	2	564
2008	Language of service - Both English and French	34	41	11	4	2	5	2	81	7	3853

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	9	91	10141
2017	Language of service - French only	8	92	371
2017	Language of service - Both English and French	8	92	3642
2014	Language of service - English only	9	91	11427
2014	Language of service - French only	6	94	413
2014	Language of service - Both English and French	8	92	4108

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	29	908
2017	Language of service - Both English and French	25	297
2014	Language of service - English only	28	974
2014	Language of service - Both English and French	31	312

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	81	908
2017	Language of service - French only	86	28
2017	Language of service - Both English and French	77	297
2014	Language of service - English only	80	974
2014	Language of service - French only	88	24
2014	Language of service - Both English and French	77	312

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	908
2017	Language of service - French only	0	28
2017	Language of service - Both English and French	3	297
2014	Language of service - English only	1	974
2014	Language of service - French only	0	24
2014	Language of service - Both English and French	2	312

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - French only	28
2017	Language of service - Both English and French	297
2014	Language of service - English only	974
2014	Language of service - French only	24

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	908
2014	Language of service - English only	5	974
2014	Language of service - Both English and French	5	312

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	908
2017	Language of service - French only	0	28
2017	Language of service - Both English and French	15	297
2014	Language of service - English only	11	974
2014	Language of service - French only	0	24
2014	Language of service - Both English and French	14	312

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	908
2017	Language of service - Both English and French	11	297
2014	Language of service - English only	10	974
2014	Language of service - French only	0	24
2014	Language of service - Both English and French	10	312

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	905
2017	Language of service - Both English and French	27	297
2014	Language of service - English only	29	973
2014	Language of service - Both English and French	20	312

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	20	905
2017	Language of service - Both English and French	28	297
2014	Language of service - English only	20	973
2014	Language of service - Both English and French	23	312

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	905
2017	Language of service - Both English and French	16	297
2014	Language of service - English only	18	973
2014	Language of service - Both English and French	13	312

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	905
2017	Language of service - French only	0	28
2017	Language of service - Both English and French	6	297
2014	Language of service - English only	7	973
2014	Language of service - French only	0	23
2014	Language of service - Both English and French	5	312

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	905
2017	Language of service - Both English and French	20	297
2014	Language of service - English only	23	973
2014	Language of service - Both English and French	23	312

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	905
2017	Language of service - Both English and French	25	297
2014	Language of service - English only	25	973
2014	Language of service - French only	22	23
2014	Language of service - Both English and French	23	312

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	905
2017	Language of service - French only	0	28
2017	Language of service - Both English and French	3	297
2014	Language of service - English only	2	973
2014	Language of service - French only	0	23

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	1	905
2017	Language of service - French only	0	28

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	905
2017	Language of service - French only	0	28
2017	Language of service - Both English and French	4	297
2014	Language of service - English only	7	973
2014	Language of service - French only	0	23
2014	Language of service - Both English and French	7	312

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	905
2017	Language of service - Both English and French	12	297
2014	Language of service - English only	11	973
2014	Language of service - Both English and French	17	312

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	1	905
2017	Language of service - French only	0	28

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	905
2017	Language of service - Both English and French	13	297
2014	Language of service - English only	18	973
2014	Language of service - Both English and French	12	312

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Language of service - French only	0	28
2014	Language of service - French only	0	23

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	905
2017	Language of service - French only	61	28
2017	Language of service - Both English and French	24	297
2014	Language of service - English only	24	973
2014	Language of service - French only	69	23
2014	Language of service - Both English and French	31	312

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	25	906
2017	Language of service - French only	36	28
2017	Language of service - Both English and French	29	297
2014	Language of service - English only	25	974
2014	Language of service - French only	54	24
2014	Language of service - Both English and French	28	312

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	906
2017	Language of service - Both English and French	14	297
2014	Language of service - English only	11	974
2014	Language of service - Both English and French	18	312

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	906
2017	Language of service - French only	0	28
2017	Language of service - Both English and French	3	297
2014	Language of service - English only	3	974
2014	Language of service - French only	0	24
2014	Language of service - Both English and French	4	312

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	22	906
2017	Language of service - French only	32	28
2017	Language of service - Both English and French	20	297
2014	Language of service - English only	22	974
2014	Language of service - French only	58	24
2014	Language of service - Both English and French	23	312

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	4	906
2017	Language of service - Both English and French	4	297
2014	Language of service - English only	6	974
2014	Language of service - Both English and French	5	312

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	906
2017	Language of service - Both English and French	6	297
2014	Language of service - English only	6	974
2014	Language of service - French only	25	24
2014	Language of service - Both English and French	6	312

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	906
2017	Language of service - Both English and French	8	297
2014	Language of service - English only	9	974
2014	Language of service - Both English and French	8	312

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	906
2017	Language of service - Both English and French	5	297
2014	Language of service - English only	8	974
2014	Language of service - French only	0	24
2014	Language of service - Both English and French	8	312

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	51	906
2017	Language of service - French only	36	28
2017	Language of service - Both English and French	50	297
2014	Language of service - English only	50	974
2014	Language of service - French only	21	24
2014	Language of service - Both English and French	49	312

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	836
2017	Language of service - Both English and French	9	281
2014	Language of service - English only	6	914
2014	Language of service - French only	0	18
2014	Language of service - Both English and French	10	292

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	836
2017	Language of service - Both English and French	12	281
2014	Language of service - English only	11	914
2014	Language of service - Both English and French	14	292

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	836
2017	Language of service - Both English and French	5	281
2014	Language of service - English only	4	914
2014	Language of service - Both English and French	5	292

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	836
2017	Language of service - French only	0	27
2017	Language of service - Both English and French	2	281
2014	Language of service - English only	3	914
2014	Language of service - French only	0	18
2014	Language of service - Both English and French	3	292

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	836
2017	Language of service - French only	0	27
2014	Language of service - English only	4	914

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	836
2017	Language of service - Both English and French	4	281
2014	Language of service - English only	5	914
2014	Language of service - French only	0	18
2014	Language of service - Both English and French	5	292

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	6	836
2017	Language of service - Both English and French	7	281
2014	Language of service - English only	8	914
2014	Language of service - Both English and French	10	292

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	836
2017	Language of service - French only	0	27
2017	Language of service - Both English and French	11	281
2014	Language of service - English only	8	914
2014	Language of service - French only	0	18
2014	Language of service - Both English and French	9	292

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	836
2017	Language of service - French only	0	27
2017	Language of service - Both English and French	11	281
2014	Language of service - English only	10	914
2014	Language of service - Both English and French	12	292

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	836
2017	Language of service - Both English and French	19	281
2014	Language of service - English only	19	914
2014	Language of service - Both English and French	16	292

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	836
2017	Language of service - Both English and French	8	281
2014	Language of service - English only	7	914
2014	Language of service - Both English and French	7	292

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	41	836
2017	Language of service - French only	30	27
2017	Language of service - Both English and French	39	281
2014	Language of service - English only	39	914
2014	Language of service - French only	39	18
2014	Language of service - Both English and French	43	292

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	2	836
2014	Language of service - English only	2	914
2014	Language of service - French only	0	18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	60	836
2017	Language of service - French only	26	27
2017	Language of service - Both English and French	58	281
2014	Language of service - English only	63	914
2014	Language of service - French only	28	18
2014	Language of service - Both English and French	65	292

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	1	836
2017	Language of service - French only	0	27

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	836
2017	Language of service - French only	30	27
2017	Language of service - Both English and French	17	281
2014	Language of service - English only	13	914
2014	Language of service - French only	28	18
2014	Language of service - Both English and French	10	292

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	93	7	909
2017	Language of service - French only	93	7	28
2017	Language of service - Both English and French	95	5	296

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	18	21	4	4	26	6	59	11	10167
2017	Language of service - French only	9	26	21	4	2	32	6	57	9	370
2017	Language of service - Both English and French	18	22	19	3	3	29	7	62	9	3653
2014	Language of service - English only	22	18	21	3	3	27	5	59	10	11449
2014	Language of service - French only	11	27	23	4	1	26	7	58	7	414
2014	Language of service - Both English and French	20	21	18	3	3	29	6	64	9	4111

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	30	16	4	4	9	1	74	9	10143
2017	Language of service - French only	16	47	20	4	2	10	2	71	6	369
2017	Language of service - Both English and French	31	37	15	3	3	10	1	76	6	3640
2014	Language of service - English only	38	30	16	4	3	9	1	75	7	11440
2014	Language of service - French only	17	47	16	5	1	12	1	74	7	414
2014	Language of service - Both English and French	33	37	14	3	2	10	1	79	5	4111
2011	Language of service - English only	42	35	11	5	3	4	0	81	8	11177
2011	Language of service - French only	24	55	10	4	2	5	0	83	7	484
2011	Language of service - Both English and French	39	42	11	3	1	4	0	84	5	4253

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	29	21	11	11	1	1	56	23	10164
2017	Language of service - French only	14	18	23	19	23	0	4	33	44	373
2017	Language of service - Both English and French	20	24	21	14	17	0	3	46	33	3646

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	29	25	15	9	1	2	50	24	10162
2017	Language of service - French only	14	24	32	20	7	0	2	39	28	371
2017	Language of service - Both English and French	16	27	30	16	10	0	1	44	26	3642

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	28	18	11	8	1	5	60	20	10148
2017	Language of service - French only	17	23	28	23	8	0	1	41	31	371
2017	Language of service - Both English and French	22	27	23	13	10	0	5	51	24	3642

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	22	17	12	9	3	5	58	23	10152
2017	Language of service - French only	25	24	23	13	6	3	6	54	21	372
2017	Language of service - Both English and French	23	23	22	14	12	2	4	49	28	3646

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	60	13	6	2	1	1	17	89	4	10130
2017	Language of service - French only	39	21	10	4	1	1	25	80	6	369
2017	Language of service - Both English and French	48	19	10	3	2	1	18	82	6	3640

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	30	21	10	7	1	62	17	10126
2017	Language of service - French only	39	30	23	6	2	1	69	8	371
2017	Language of service - Both English and French	32	29	23	9	6	1	62	15	3631

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	31	21	11	6	1	2	60	18	10120
2017	Language of service - French only	27	29	29	9	2	2	2	58	11	371
2017	Language of service - Both English and French	26	31	23	11	6	1	3	59	17	3630

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	29	22	14	9	1	2	53	24	10130
2017	Language of service - French only	24	28	27	14	4	2	1	54	18	371
2017	Language of service - Both English and French	22	28	25	13	8	1	3	52	22	3627

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	30	18	10	6	1	2	65	16	10126
2017	Language of service - French only	28	33	26	10	2	1	1	61	13	370
2017	Language of service - Both English and French	31	30	20	10	5	1	3	63	16	3632

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	22	31	22	14	9	1	2	54	23	10106
2017	Language of service - French only	22	26	26	19	4	1	2	50	24	370
2017	Language of service - Both English and French	23	29	24	13	9	1	2	53	22	3617

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	24	14	6	4	2	76	10	10160
2017	Language of service - French only	39	29	16	10	3	3	70	14	373
2017	Language of service - Both English and French	49	24	14	6	4	3	76	10	3650

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	68	14	6	4	3	1	4	86	7	10159
2017	Language of service - French only	61	14	7	8	3	2	5	81	11	372
2017	Language of service - Both English and French	66	14	7	4	4	1	5	85	8	3651

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	61	25	8	3	1	2	88	4	10147
2017	Language of service - French only	53	24	11	5	3	4	81	8	371
2017	Language of service - Both English and French	57	24	10	3	2	4	85	5	3639

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	57	21	10	5	4	1	2	80	10	10153
2017	Language of service - French only	57	17	11	6	5	1	4	77	12	372
2017	Language of service - Both English and French	58	19	9	5	5	0	4	81	10	3648

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	53	8	3	1	1	0	33	93	3	10150
2017	Language of service - French only	54	7	2	1	0	1	35	95	2	372
2017	Language of service - Both English and French	53	10	4	2	1	1	31	91	4	3639

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	25	12	5	2	1	5	79	8	10089
2017	Language of service - French only	55	20	11	5	2	1	7	81	7	371
2017	Language of service - Both English and French	55	19	12	4	2	0	7	81	7	3629

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	21	11	8	11	1	4	68	20	10169
2017	Language of service - French only	50	14	11	8	8	1	8	70	18	371
2017	Language of service - Both English and French	47	17	11	8	11	1	5	67	21	3652

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	32	14	5	3	1	3	77	8	10152
2017	Language of service - French only	45	27	17	5	3	0	3	74	9	370
2017	Language of service - Both English and French	43	30	16	5	3	0	3	75	8	3649

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	30	38	14	7	41	21	10172
2017	Language of service - French only	10	24	46	16	4	34	20	373
2017	Language of service - Both English and French	10	29	40	14	6	39	20	3650

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	21	42	18	7	0	26	32	10131
2017	Language of service - French only	4	17	44	22	12	1	34	22	373
2017	Language of service - Both English and French	8	19	40	22	10	0	32	28	3634

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	42	15	8	6	3	71	14	10148
2017	Language of service - French only	16	47	22	6	2	6	67	10	371
2017	Language of service - Both English and French	22	46	17	8	4	4	70	12	3645

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	37	18	15	10	2	56	26	10156
2017	Language of service - French only	10	42	25	15	6	2	53	21	370
2017	Language of service - Both English and French	14	41	20	15	8	2	56	23	3642

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	20	80	10152
2017	Language of service - French only	12	88	371
2017	Language of service - Both English and French	15	85	3648
2014	Language of service - English only	19	81	11427
2014	Language of service - French only	8	92	414
2014	Language of service - Both English and French	14	86	4108

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	81	19	2032
2017	Language of service - French only	75	25	44
2017	Language of service - Both English and French	78	22	541
2014	Language of service - English only	81	19	2163
2014	Language of service - French only	80	20	34
2014	Language of service - Both English and French	82	18	563

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	38	6	9	5	1	0	81	14	1641
2017	Language of service - French only	30	48	12	3	6	0	0	79	9	33
2017	Language of service - Both English and French	45	36	6	7	5	1	1	82	12	417
2014	Language of service - English only	50	32	5	8	4	0	0	83	12	1758
2014	Language of service - French only	30	52	8	11	0	0	0	81	11	27
2014	Language of service - Both English and French	48	38	4	6	2	1	1	87	9	459

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	28	16	7	6	5	1	39	61	10172
2017	Language of service - French only	25	32	21	11	9	1	1	25	75	373
2017	Language of service - Both English and French	30	28	21	9	8	3	1	31	69	3654

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	20	5748
2017	Language of service - French only	20	272
2017	Language of service - Both English and French	19	2402

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	5748
2017	Language of service - French only	31	272
2017	Language of service - Both English and French	42	2402

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	16	5748
2017	Language of service - French only	16	272
2017	Language of service - Both English and French	16	2402

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	5748
2017	Language of service - French only	21	272
2017	Language of service - Both English and French	37	2402

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	3	5748
2017	Language of service - French only	7	272
2017	Language of service - Both English and French	7	2402

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	5748
2017	Language of service - French only	55	272
2017	Language of service - Both English and French	43	2402

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	7	63	15	7	2	6	5662
2017	Language of service - French only	7	54	19	8	4	8	269
2017	Language of service - Both English and French	7	60	16	7	4	7	2378

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	11	22	18	15	21	3	9	38	41	5811
2017	Language of service - French only	4	17	18	21	22	1	18	25	53	274
2017	Language of service - Both English and French	8	20	18	19	22	2	13	32	47	2421

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	6	17	16	18	33	3	7	26	57	5810
2017	Language of service - French only	2	12	16	25	34	1	11	15	67	274
2017	Language of service - Both English and French	4	14	15	19	36	2	10	20	62	2417

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 110. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me