2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 47 4 11 4 0 0 81 15 22341
2017 First official language - French 34 50 5 8 3 0 0 83 11 6805
2014 First official language - English 37 47 4 9 3 0 0 84 12 24542
2014 First official language - French 37 48 5 7 2 0 0 86 9 7356
2011 First official language - English 38 48 3 8 3 0 0 86 11 23889
2011 First official language - French 44 45 4 5 1 0 0 90 7 7640
2008 First official language - English 37 49 3 8 3 0 0 86 10 22052
2008 First official language - French 43 46 4 5 1 0 0 89 6 7007

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 15 2 1 1 1 1 96 1 22281
2017 First official language - French 54 34 4 5 2 1 0 89 6 6796
2014 First official language - English 81 14 2 1 1 0 1 96 1 24543
2014 First official language - French 56 32 4 5 2 1 0 89 7 7358
2011 First official language - English 81 14 2 1 1 0 1 96 2 23891
2011 First official language - French 58 30 4 5 2 1 0 89 7 7642
2008 First official language - English 81 14 2 1 1 1 1 97 2 22042
2008 First official language - French 57 30 5 5 2 0 0 88 8 6995

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 80 13 3 1 1 0 2 95 2 22323
2017 First official language - French 41 29 9 13 7 0 1 71 20 6800
2014 First official language - English 81 12 3 1 1 0 2 95 2 24535
2014 First official language - French 40 29 9 13 8 0 1 70 21 7357
2011 First official language - English 81 12 2 1 1 0 2 95 2 23875
2011 First official language - French 43 27 8 13 8 0 1 71 21 7631
2008 First official language - English 81 13 2 2 1 0 2 95 3 22050
2008 First official language - French 44 26 8 13 8 0 1 70 22 7003

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 35 6 11 6 0 0 77 16 22305
2017 First official language - French 36 40 8 10 5 0 0 76 16 6802
2014 First official language - English 46 34 6 9 5 0 0 80 14 24531
2014 First official language - French 39 39 8 9 5 0 0 78 14 7357
2011 First official language - English 43 38 7 9 4 0 0 81 13 23812
2011 First official language - French 41 41 8 7 3 0 0 82 10 7618

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 42 10 16 7 0 0 67 23 22327
2017 First official language - French 25 46 13 11 5 0 0 71 16 6800
2014 First official language - English 25 43 10 15 7 0 0 68 22 24525
2014 First official language - French 26 46 13 10 4 0 0 72 15 7357
2011 First official language - English 26 44 11 13 6 0 1 71 19 23880
2011 First official language - French 27 46 13 9 3 0 1 74 13 7619
2008 First official language - English 25 46 10 13 6 0 0 71 19 22053
2008 First official language - French 27 46 13 9 3 0 1 74 13 6998

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 39 12 7 4 0 0 77 11 22311
2017 First official language - French 34 44 14 6 3 0 0 78 9 6798
2014 First official language - English 37 39 12 7 4 0 0 77 11 24537
2014 First official language - French 35 42 13 6 3 0 0 78 9 7360
2011 First official language - English 38 37 13 7 5 0 0 76 11 23872
2011 First official language - French 39 39 13 5 3 0 0 79 9 7629
2008 First official language - English 33 42 12 7 5 0 0 75 12 22058
2008 First official language - French 34 45 13 6 2 0 0 79 8 7003

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 38 8 6 3 0 0 83 9 22291
2017 First official language - French 37 44 10 6 3 0 0 82 8 6791
2014 First official language - English 43 39 9 6 3 0 0 82 9 24522
2014 First official language - French 38 43 10 6 3 0 0 81 9 7353
2011 First official language - English 41 41 8 5 4 0 0 83 9 23881
2011 First official language - French 36 45 10 6 3 0 0 81 9 7627
2008 First official language - English 39 44 8 5 3 0 0 84 8 22061
2008 First official language - French 36 47 9 5 2 0 0 84 7 7003

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 36 7 6 2 0 0 84 9 22263
2017 First official language - French 44 43 7 4 1 0 0 88 5 6787
2014 First official language - English 48 36 7 6 2 0 0 84 8 24519
2014 First official language - French 44 42 7 4 2 0 0 87 6 7353

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 33 9 7 5 0 0 79 12 22299
2017 First official language - French 41 39 11 5 3 0 1 81 8 6795
2014 First official language - English 43 34 10 7 4 0 0 78 12 24531
2014 First official language - French 38 38 13 6 3 0 1 77 10 7358
2011 First official language - English 42 38 9 7 3 0 0 80 10 23874
2011 First official language - French 39 40 12 5 2 0 2 80 7 7629

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 18 14 9 11 3 14 59 24 22291
2017 First official language - French 36 27 10 5 5 2 14 76 12 6789
2014 First official language - English 30 20 14 9 11 3 13 59 25 24531
2014 First official language - French 34 28 10 6 6 2 14 73 15 7359
2011 First official language - English 29 21 13 10 12 3 13 59 26 23879
2011 First official language - French 39 25 9 6 5 1 14 75 14 7629
2008 First official language - English 30 22 12 10 11 3 12 62 25 22048
2008 First official language - French 41 24 8 7 5 1 13 77 14 6999

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 45 12 8 5 0 0 76 12 22319
2017 First official language - French 30 47 14 6 3 0 0 77 9 6799
2014 First official language - English 31 45 11 8 4 0 0 77 12 24537
2014 First official language - French 29 48 14 6 3 0 0 77 9 7360
2011 First official language - English 32 43 12 8 5 0 0 76 12 23862
2011 First official language - French 35 44 13 6 2 0 0 79 8 7616
2008 First official language - English 33 44 11 7 4 0 0 77 12 21932
2008 First official language - French 34 46 12 5 2 0 0 80 7 6995

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 37 16 14 10 0 0 60 23 22306
2017 First official language - French 23 39 21 11 5 0 0 62 16 6795
2014 First official language - English 21 36 17 15 11 0 0 57 26 24532
2014 First official language - French 21 39 21 12 6 0 0 61 19 7357
2011 First official language - English 19 39 16 15 11 1 0 58 26 23892
2011 First official language - French 20 40 21 13 6 0 0 60 18 7638

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 43 10 9 3 0 0 77 13 22294
2017 First official language - French 27 49 13 7 3 0 0 77 9 6798

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 38 8 5 3 0 0 84 7 22287
2017 First official language - French 35 46 12 4 2 0 0 82 6 6792
2014 First official language - English 43 39 10 5 2 1 0 83 7 24530
2014 First official language - French 35 46 12 4 2 1 0 82 6 7354
2011 First official language - English 40 43 9 5 3 1 0 83 7 23892
2011 First official language - French 35 46 12 4 2 1 0 82 6 7635
2008 First official language - English 46 39 8 4 3 1 0 86 6 22057
2008 First official language - French 40 45 9 3 1 1 0 86 5 7001

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 37 15 12 9 0 0 64 21 22282
2017 First official language - French 24 41 19 10 5 0 0 66 15 6797

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 33 9 3 2 0 0 86 5 22269
2017 First official language - French 44 42 10 3 1 0 0 86 4 6786
2014 First official language - English 63 27 7 2 1 0 0 89 3 24525
2014 First official language - French 54 34 9 2 1 0 0 88 3 7355
2011 First official language - English 60 29 7 2 1 0 0 89 3 23894
2011 First official language - French 55 34 8 2 1 0 0 89 2 7640

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 39 13 12 8 0 0 66 21 22252
2017 First official language - French 23 39 18 12 7 0 1 63 19 6777
2014 First official language - English 22 40 13 14 10 0 0 62 25 24539
2014 First official language - French 19 40 17 14 8 0 0 60 23 7361
2011 First official language - English 28 40 12 11 7 1 0 69 19 23865
2011 First official language - French 27 41 16 11 5 0 1 68 15 7630

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 34 16 12 8 0 0 65 19 22260
2017 First official language - French 26 37 20 11 6 0 1 63 17 6773
2014 First official language - English 26 35 16 13 9 0 0 62 22 24536
2014 First official language - French 24 38 18 12 7 0 1 62 19 7357

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 39 13 10 5 0 0 72 15 22255
2017 First official language - French 28 44 16 8 3 0 0 73 11 6775
2014 First official language - English 31 39 14 10 6 0 0 70 16 24533
2014 First official language - French 28 45 15 8 4 0 0 73 11 7362
2011 First official language - English 39 40 10 7 3 1 0 79 10 23850
2011 First official language - French 34 46 13 5 2 0 0 80 7 7631

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 40 11 6 3 0 0 80 9 22234
2017 First official language - French 35 45 12 4 3 0 0 81 7 6761
2014 First official language - English 42 39 11 5 3 0 0 81 8 24527
2014 First official language - French 38 44 11 4 2 0 0 83 6 7352
2011 First official language - English 38 42 10 6 3 0 0 81 9 23892
2011 First official language - French 40 44 10 4 2 0 0 85 5 7633
2008 First official language - English 40 43 8 6 3 0 0 83 9 22067
2008 First official language - French 40 46 9 4 1 0 0 86 5 7006

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 33 14 5 2 1 2 79 7 22329
2017 First official language - French 45 37 11 4 1 0 1 84 5 6804
2014 First official language - English 42 33 16 5 3 0 1 75 8 24541
2014 First official language - French 45 35 13 4 2 0 1 81 6 7360
2011 First official language - English 40 33 17 6 3 0 1 74 9 23888
2011 First official language - French 41 37 15 5 2 0 1 78 7 7642
2008 First official language - English 33 35 19 7 4 0 1 70 11 22061
2008 First official language - French 34 38 17 7 3 0 1 73 10 7007

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 22 36 17 10 1 3 28 34 22225
2017 First official language - French 9 27 35 16 8 1 4 26 37 6775
2014 First official language - English 11 25 36 16 8 1 3 25 37 24487
2014 First official language - French 9 30 35 16 6 1 2 23 40 7351
2011 First official language - English 10 24 37 17 8 1 3 26 36 23803
2011 First official language - French 8 28 35 18 7 1 3 26 37 7618
2008 First official language - English 9 24 38 18 8 1 2 27 34 22006
2008 First official language - French 8 31 35 17 6 1 2 24 41 6999

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 17 29 21 16 2 4 39 30 22142
2017 First official language - French 8 19 30 21 13 4 5 37 30 6766
2014 First official language - English 11 19 29 21 14 2 3 37 32 24455
2014 First official language - French 8 20 31 22 12 3 4 36 30 7345
2011 First official language - English 10 18 29 24 14 2 4 40 29 23794
2011 First official language - French 6 17 32 24 13 3 4 41 25 7620
2008 First official language - English 8 16 29 26 15 2 3 44 26 21969
2008 First official language - French 7 18 33 23 12 3 3 38 27 6988

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 18 30 20 13 2 5 36 32 22179
2017 First official language - French 14 25 30 15 8 3 5 25 43 6770
2014 First official language - English 13 19 31 20 11 2 4 34 34 24464
2014 First official language - French 14 26 30 16 8 2 4 26 42 7345
2011 First official language - English 11 19 31 22 12 2 4 36 31 23780
2011 First official language - French 11 25 33 16 8 2 5 26 39 7619
2008 First official language - English 9 18 32 24 12 2 3 38 28 21976
2008 First official language - French 10 23 33 19 8 3 4 29 36 6996

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 12 29 28 18 1 5 49 20 22065
2017 First official language - French 8 16 33 24 12 2 5 39 25 6764
2014 First official language - English 8 13 31 28 16 1 4 46 22 24406
2014 First official language - French 7 16 35 25 12 2 4 39 24 7332
2011 First official language - English 6 12 31 29 16 1 5 48 19 23768
2011 First official language - French 7 20 35 22 11 2 4 35 28 7594
2008 First official language - English 6 12 31 30 16 1 4 48 19 21967
2008 First official language - French 7 20 35 23 9 1 3 34 29 6994

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 18 28 20 15 2 5 37 33 22165
2017 First official language - French 11 20 28 20 13 2 6 36 34 6765
2014 First official language - English 14 20 29 19 13 1 4 34 36 24455
2014 First official language - French 12 23 29 19 12 1 4 32 37 7340
2011 First official language - English 14 21 30 18 12 1 4 32 37 23812
2011 First official language - French 11 23 29 19 11 1 5 33 36 7615
2008 First official language - English 12 20 30 20 13 1 3 35 34 21966
2008 First official language - French 10 23 28 21 12 1 4 35 35 6991

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 14 25 24 17 4 6 46 26 22169
2017 First official language - French 10 22 26 19 13 4 5 35 35 6779
2014 First official language - English 9 15 26 25 16 3 6 45 26 24445
2014 First official language - French 9 20 27 23 13 4 4 39 32 7340
2011 First official language - English 8 15 27 25 16 3 5 44 26 23753
2011 First official language - French 9 19 27 24 14 3 5 40 30 7603
2008 First official language - English 10 17 28 23 14 3 5 41 29 21996
2008 First official language - French 12 23 25 20 11 3 5 34 39 6995

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 20 33 17 11 3 4 30 35 22188
2017 First official language - French 12 23 33 15 8 4 4 26 38 6769
2014 First official language - English 14 21 32 17 10 2 4 29 37 24471
2014 First official language - French 11 24 34 16 8 3 3 26 37 7342
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 9 4 1 1 1 5 93 2 22327
2017 First official language - French 50 23 8 9 7 0 3 75 17 6798
2014 First official language - English 81 9 3 1 1 0 4 95 2 24540
2014 First official language - French 52 21 7 9 8 0 3 75 17 7359
2011 First official language - English 79 10 4 1 1 1 4 94 2 23857
2011 First official language - French 52 21 6 10 8 0 2 75 18 7634
2008 First official language - English 75 9 4 1 2 1 9 92 3 22046
2008 First official language - French 52 17 6 9 12 0 3 72 22 7003

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 32 15 8 6 5 3 68 16 22316
2017 First official language - French 24 37 17 7 5 6 5 68 13 6798
2014 First official language - English 36 32 13 8 5 4 2 72 14 24539
2014 First official language - French 27 36 17 7 5 5 3 69 13 7357

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 29 9 8 6 1 0 77 14 22324
2017 First official language - French 45 38 9 4 3 1 0 84 7 6798
2014 First official language - English 51 27 8 9 5 1 0 78 14 24527
2014 First official language - French 47 36 8 5 3 1 0 83 8 7360

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 33 14 16 8 2 1 61 25 22295
2017 First official language - French 27 43 16 9 4 2 0 71 13 6792
2014 First official language - English 24 38 12 16 7 2 1 64 24 24541
2014 First official language - French 25 46 15 9 3 1 0 72 13 7359
2011 First official language - English 22 37 13 17 9 2 0 60 26 23890
2011 First official language - French 24 45 15 10 4 2 1 70 14 7631
2008 First official language - English 23 37 13 16 8 3 1 62 25 22047
2008 First official language - French 25 45 15 9 4 2 1 72 13 7006

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 27 15 16 12 8 1 53 30 22313
2017 First official language - French 20 34 18 11 7 8 1 60 20 6795
2014 First official language - English 23 28 15 16 11 6 1 55 29 24534
2014 First official language - French 22 35 19 11 7 6 1 61 19 7357
2011 First official language - English 21 27 16 16 14 6 0 51 32 23874
2011 First official language - French 23 34 18 12 7 6 1 60 20 7621
2008 First official language - English 22 28 15 15 12 8 1 54 30 22047
2008 First official language - French 23 35 18 11 6 6 1 62 18 7002

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 22 19 15 11 17 1 44 33 22301
2017 First official language - French 11 25 21 14 8 19 3 46 28 6792
2014 First official language - English 13 22 19 17 13 15 2 42 36 24532
2014 First official language - French 12 25 21 14 9 16 2 46 28 7359

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 37 8 7 3 0 0 82 10 22288
2017 First official language - French 42 47 7 4 1 0 0 89 5 6781
2014 First official language - English 45 39 7 6 3 0 0 84 9 24525
2014 First official language - French 42 46 7 3 1 0 0 88 5 7356
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 35 10 8 4 1 0 78 12 22332
2017 First official language - French 34 42 13 7 3 1 1 77 10 6801
2014 First official language - English 41 36 10 8 5 1 0 78 13 24541
2014 First official language - French 35 41 13 7 3 1 1 76 10 7359
2011 First official language - English 36 38 11 9 5 1 0 75 14 23877
2011 First official language - French 34 41 14 7 4 1 0 75 10 7638
2008 First official language - English 38 36 10 9 6 1 0 75 15 22059
2008 First official language - French 35 39 13 8 4 1 1 75 12 7002

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 28 10 5 3 2 1 80 9 22329
2017 First official language - French 40 39 11 4 2 3 1 82 7 6799
2014 First official language - English 49 29 10 5 4 2 1 80 10 24534
2014 First official language - French 41 38 12 4 2 2 0 81 6 7362
2011 First official language - English 46 31 11 6 4 2 1 79 10 23868
2011 First official language - French 40 38 12 5 3 2 0 80 7 7632
2008 First official language - English 46 30 10 6 5 3 1 78 11 22058
2008 First official language - French 38 37 13 5 3 4 0 78 8 7005

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 31 8 7 4 1 0 81 11 22315
2017 First official language - French 40 41 10 5 3 1 0 82 8 6797
2014 First official language - English 48 33 8 7 4 1 0 81 11 24528
2014 First official language - French 41 40 10 5 3 0 0 81 8 7361
2011 First official language - English 43 35 9 8 4 1 0 79 12 23840
2011 First official language - French 39 40 12 6 3 0 0 80 9 7634
2008 First official language - English 43 35 9 8 5 1 0 79 13 22054
2008 First official language - French 38 40 11 7 3 1 0 79 10 7002

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 82 9 3 0 1 0 4 95 1 22289
2017 First official language - French 64 19 4 4 5 0 3 86 10 6795
2014 First official language - English 83 8 3 0 1 0 4 96 1 24531
2014 First official language - French 65 19 4 4 5 0 3 86 10 7357
2011 First official language - English 81 9 3 1 1 0 5 95 2 23850
2011 First official language - French 66 17 4 4 6 0 2 86 10 7628
2008 First official language - English 81 5 3 1 1 1 9 95 2 22030
2008 First official language - French 69 12 3 5 8 0 3 83 13 6999

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 65 20 5 3 3 1 3 89 6 22288
2017 First official language - French 58 27 5 3 3 1 3 89 6 6789
2014 First official language - English 66 20 4 3 3 1 3 90 6 24535
2014 First official language - French 56 29 5 3 3 1 3 89 6 7361
2011 First official language - English 62 24 5 4 3 1 2 88 7 23891
2011 First official language - French 58 28 5 4 3 1 2 89 6 7637

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 23 7 5 4 1 0 85 9 22298
2017 First official language - French 55 31 7 3 3 1 0 87 6 6791

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 23 10 4 4 2 0 82 8 22308
2017 First official language - French 51 31 10 3 3 1 0 83 7 6792

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 25 9 5 4 0 0 82 9 22285
2017 First official language - French 49 33 10 4 3 0 0 82 8 6787
2014 First official language - English 56 27 8 5 4 0 0 83 9 24525
2014 First official language - French 48 35 9 5 3 0 0 83 8 7358
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 36 9 10 5 1 2 75 16 2990
2017 First official language - French 29 45 13 7 3 1 2 76 10 1023
2014 First official language - English 38 34 9 10 5 1 3 75 15 3372
2014 First official language - French 31 40 13 8 3 3 3 75 12 1090

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 30 14 8 7 7 0 68 17 22327
2017 First official language - French 25 38 17 7 4 9 0 69 12 6804
2014 First official language - English 32 31 15 8 6 8 0 68 16 24530
2014 First official language - French 26 38 17 7 4 8 0 69 12 7351
2011 First official language - English 25 31 19 10 8 7 0 60 20 23861
2011 First official language - French 24 37 19 8 4 7 1 66 13 7638

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 31 16 12 9 3 0 62 22 22330
2017 First official language - French 21 36 22 11 6 3 0 59 18 6800
2014 First official language - English 27 32 16 13 9 3 0 61 22 24529
2014 First official language - French 22 37 22 10 6 3 0 61 16 7353
2011 First official language - English 22 33 18 13 12 3 0 56 25 23838
2011 First official language - French 20 37 24 10 6 3 0 59 17 7622
2008 First official language - English 25 34 16 12 10 3 0 60 23 22030
2008 First official language - French 22 39 21 9 6 3 0 63 15 7000

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 29 17 15 11 6 0 54 28 22317
2017 First official language - French 15 31 25 15 8 7 0 49 24 6789
2014 First official language - English 19 30 19 16 10 6 0 52 28 24514
2014 First official language - French 14 33 26 14 7 6 0 50 22 7355
2011 First official language - English 13 33 18 18 11 7 0 49 32 23878
2011 First official language - French 12 36 27 13 5 7 0 52 19 7630
2008 First official language - English 12 34 17 19 11 7 0 49 32 22039
2008 First official language - French 11 36 26 13 5 7 0 52 20 6996

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 28 16 13 13 6 0 56 27 22324
2017 First official language - French 18 32 21 12 9 7 0 54 23 6799
2014 First official language - English 24 29 16 13 12 6 0 56 26 24524
2014 First official language - French 18 33 22 12 8 7 0 55 21 7354
2011 First official language - English 19 32 17 13 12 7 0 54 28 23880
2011 First official language - French 17 37 22 11 6 8 0 58 18 7637
2008 First official language - English 19 33 16 13 11 8 0 57 26 22042
2008 First official language - French 16 37 22 10 6 9 0 59 17 7000

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 33 15 15 11 4 0 57 28 22295
2017 First official language - French 17 37 22 13 7 4 0 57 21 6793
2014 First official language - English 20 34 15 16 11 3 0 57 28 24510
2014 First official language - French 16 38 22 13 7 3 0 56 21 7350
2011 First official language - English 16 35 16 18 11 4 0 53 31 23853
2011 First official language - French 15 42 22 13 5 3 0 59 18 7625
2008 First official language - English 18 40 13 17 8 3 0 60 26 22036
2008 First official language - French 18 45 20 11 4 3 0 65 15 6998
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 40 14 8 5 1 0 72 13 22301
2017 First official language - French 24 46 17 7 3 1 0 72 11 6786
2014 First official language - English 34 40 14 7 4 1 0 75 10 24541
2014 First official language - French 27 47 17 6 2 1 0 75 8 7361
2011 First official language - English 29 42 15 8 4 1 0 72 12 23855
2011 First official language - French 26 47 17 6 2 2 0 75 8 7626

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 38 11 4 2 2 1 82 6 22278
2017 First official language - French 27 50 13 3 2 4 0 81 5 6781
2014 First official language - English 45 38 9 4 1 3 1 86 5 24532
2014 First official language - French 30 50 12 3 1 4 1 83 4 7354
2011 First official language - English 37 40 13 5 2 3 1 80 7 23842
2011 First official language - French 27 48 15 4 1 4 1 79 5 7623

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 34 11 6 3 2 1 79 10 22274
2017 First official language - French 30 45 12 6 3 3 1 78 9 6781
2014 First official language - English 47 34 9 5 3 2 1 84 8 24533
2014 First official language - French 35 44 10 6 2 2 1 81 8 7358
2011 First official language - English 39 36 11 6 4 3 1 78 11 23827
2011 First official language - French 34 43 11 6 3 3 1 79 9 7620
2008 First official language - English 33 37 12 8 5 5 1 74 13 22031
2008 First official language - French 28 43 13 8 4 4 1 75 12 7002

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 34 18 9 4 4 1 67 14 22297
2017 First official language - French 20 38 21 9 4 6 2 63 14 6786
2014 First official language - English 36 35 16 7 3 3 1 73 10 24532
2014 First official language - French 25 38 20 7 3 5 2 67 12 7359
2011 First official language - English 25 38 18 9 5 4 1 66 15 23859
2011 First official language - French 22 39 20 8 3 6 2 66 12 7634

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 25 16 14 12 8 1 53 29 22278
2017 First official language - French 17 31 19 13 8 9 3 55 24 6778
2014 First official language - English 21 26 16 15 13 7 1 52 31 24526
2014 First official language - French 16 29 21 14 10 9 2 50 26 7357
2011 First official language - English 16 25 18 16 15 8 2 46 35 23886
2011 First official language - French 16 29 20 14 9 10 3 51 25 7638

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 71 14 6 1 1 2 6 91 2 22314
2017 First official language - French 40 29 10 9 5 2 4 74 15 6801
2014 First official language - English 73 13 6 1 1 1 6 92 2 24538
2014 First official language - French 39 29 10 9 6 2 5 73 16 7359

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 75 12 5 1 1 2 4 93 2 22290
2017 First official language - French 47 33 7 5 4 2 2 83 10 6799
2014 First official language - English 76 12 4 1 1 2 4 93 2 24532
2014 First official language - French 46 32 8 7 4 2 2 81 11 7360
2011 First official language - English 76 13 4 1 1 2 3 93 2 23878
2011 First official language - French 52 28 7 6 4 1 1 83 10 7620
2008 First official language - English 76 12 4 1 1 2 3 93 2 22059
2008 First official language - French 51 29 7 7 4 1 1 81 11 7003

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 33 15 14 10 2 0 60 25 22286
2017 First official language - French 22 41 19 11 5 3 0 65 16 6793
2014 First official language - English 26 34 15 14 10 2 0 60 24 24533
2014 First official language - French 24 41 18 10 5 2 0 67 15 7356
2011 First official language - English 24 36 15 13 10 1 0 61 23 23883
2011 First official language - French 25 41 18 9 4 1 0 68 14 7627
2008 First official language - English 23 39 14 13 9 1 0 63 22 22051
2008 First official language - French 22 43 20 10 4 1 0 66 14 7002

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 29 13 15 15 2 1 54 32 22293
2017 First official language - French 21 33 17 14 11 2 2 56 26 6797
2014 First official language - English 23 29 13 16 16 2 1 54 33 24530
2014 First official language - French 22 33 17 14 11 2 2 57 26 7359
2011 First official language - English 18 30 13 17 19 1 1 50 37 23872
2011 First official language - French 19 33 18 15 11 1 2 54 27 7628
2008 First official language - English 19 36 12 15 15 1 1 57 31 22055
2008 First official language - French 20 37 16 13 9 1 2 60 23 7000

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 34 20 11 8 5 1 58 20 22304
2017 First official language - French 16 36 25 11 6 7 0 56 18 6797

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 33 12 3 2 3 0 82 6 22280
2017 First official language - French 34 43 14 3 2 3 1 80 5 6789
2014 First official language - English 53 30 10 3 2 3 0 85 5 24527
2014 First official language - French 41 42 10 2 2 3 0 85 4 7355

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 36 10 5 3 2 0 82 7 22305
2017 First official language - French 36 45 11 3 2 2 0 83 5 6796
2014 First official language - English 49 33 10 5 2 2 0 83 7 24536
2014 First official language - French 39 44 10 3 1 2 0 85 5 7358
2011 First official language - English 36 38 13 6 4 2 0 76 11 23849
2011 First official language - French 32 45 15 4 2 3 0 79 6 7630

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 34 9 6 4 0 0 82 10 22312
2017 First official language - French 41 45 8 3 2 0 0 86 5 6793
2014 First official language - English 50 32 8 5 3 0 0 83 9 24529
2014 First official language - French 44 42 9 3 2 0 0 86 5 7355
2011 First official language - English 40 38 10 6 5 0 0 78 11 23807
2011 First official language - French 37 46 11 4 2 0 0 83 6 7600
2008 First official language - English 37 41 10 7 5 1 0 78 12 22041
2008 First official language - French 34 48 11 4 2 1 0 82 7 6999

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 32 15 8 6 1 0 71 14 22288
2017 First official language - French 35 40 16 6 3 1 0 75 9 6782
2014 First official language - English 35 35 14 9 6 1 0 70 16 24539
2014 First official language - French 34 41 15 6 3 1 0 75 9 7359
2011 First official language - English 31 36 17 8 6 1 0 68 15 23855
2011 First official language - French 31 43 17 6 3 1 0 75 8 7620

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 35 13 10 6 0 0 71 15 22286
2017 First official language - French 32 42 17 6 3 1 0 74 9 6791
2014 First official language - English 34 37 13 10 6 0 0 71 16 24533
2014 First official language - French 31 44 15 7 3 0 0 75 9 7358
2011 First official language - English 30 39 15 9 6 0 0 70 15 23837
2011 First official language - French 29 46 17 6 2 0 0 75 8 7621
2008 First official language - English 32 41 12 10 5 0 0 73 15 22033
2008 First official language - French 30 47 15 5 2 0 0 77 7 6999

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 26 18 11 8 4 0 61 20 22286
2017 First official language - French 29 31 19 9 6 6 1 64 15 6788
2014 First official language - English 32 26 18 11 8 4 0 61 20 24535
2014 First official language - French 30 31 19 8 5 5 1 65 15 7358
2011 First official language - English 30 27 17 12 9 5 0 60 22 23850
2011 First official language - French 29 32 19 9 6 5 1 64 15 7611
2008 First official language - English 29 28 17 12 8 5 0 61 22 22039
2008 First official language - French 29 33 17 9 5 6 0 67 15 7002
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 22 43 35 22323
2017 First official language - French 22 51 26 6798
2014 First official language - English 21 43 36 24541
2014 First official language - French 22 53 25 7358
2011 First official language - English 22 44 33 23909
2011 First official language - French 23 52 25 7637

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 23 41 16 6 9 6 4859
2017 First official language - French 29 39 17 4 4 7 1531
2014 First official language - English 24 46 15 8 9999 7 5281
2014 First official language - French 29 45 14 6 9999 6 1627
2011 First official language - English 23 44 18 8 9999 7 5351
2011 First official language - French 28 42 19 5 9999 6 1746
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 15 85 22283
2017 First official language - French 13 87 6788
2014 First official language - English 16 84 24504
2014 First official language - French 13 87 7357

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 3307
2017 First official language - French 47 850
2014 First official language - English 50 3856
2014 First official language - French 53 928

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 3307
2017 First official language - French 64 850
2014 First official language - English 61 3856
2014 First official language - French 56 928

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 3307
2017 First official language - French 4 850
2014 First official language - English 4 3856
2014 First official language - French 6 928

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 3307
2017 First official language - French 2 850
2014 First official language - English 3 3856
2014 First official language - French 2 928

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 3307
2017 First official language - French 6 850
2014 First official language - English 12 3856
2014 First official language - French 6 928

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 3307
2017 First official language - French 3 850
2014 First official language - English 3 3856
2014 First official language - French 3 928

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 3312
2017 First official language - French 29 851
2014 First official language - English 38 3862
2014 First official language - French 29 930

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 3312
2017 First official language - French 40 851
2014 First official language - English 37 3862
2014 First official language - French 37 930

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 3312
2017 First official language - French 39 851
2014 First official language - English 36 3862
2014 First official language - French 34 930

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 3312
2017 First official language - French 36 851
2014 First official language - English 42 3862
2014 First official language - French 35 930

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 3312
2017 First official language - French 21 851
2014 First official language - English 25 3862
2014 First official language - French 22 930

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 3312
2017 First official language - French 61 851
2014 First official language - English 55 3862
2014 First official language - French 60 930

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 3312
2017 First official language - French 31 851
2014 First official language - English 34 3862
2014 First official language - French 34 930

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 3312
2014 First official language - English 1 3862
2014 First official language - French 1 930

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 3312
2017 First official language - French 6 851
2014 First official language - English 8 3862
2014 First official language - French 7 930

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 3312
2017 First official language - French 10 851
2014 First official language - English 10 3862
2014 First official language - French 11 930

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 3312
2017 First official language - French 47 851
2014 First official language - English 46 3862
2014 First official language - French 40 930

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 3312
2017 First official language - French 15 851
2014 First official language - English 25 3862
2014 First official language - French 21 930

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 3312
2017 First official language - French 13 851
2014 First official language - English 14 3862
2014 First official language - French 12 930

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 3310
2017 First official language - French 45 852
2014 First official language - English 47 3859
2014 First official language - French 53 930

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 3310
2017 First official language - French 25 852
2014 First official language - English 28 3859
2014 First official language - French 31 930

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 3310
2017 First official language - French 5 852
2014 First official language - English 4 3859
2014 First official language - French 7 930

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 3310
2017 First official language - French 25 852
2014 First official language - English 24 3859
2014 First official language - French 23 930

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 3310
2017 First official language - French 10 852
2014 First official language - English 11 3859
2014 First official language - French 13 930

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 3310
2017 First official language - French 6 852
2014 First official language - English 6 3859
2014 First official language - French 6 930

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 3310
2017 First official language - French 12 852
2014 First official language - English 15 3859
2014 First official language - French 14 930

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 3310
2017 First official language - French 11 852
2014 First official language - English 8 3859
2014 First official language - French 10 930

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 3310
2017 First official language - French 27 852
2014 First official language - English 28 3859
2014 First official language - French 24 930

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 3069
2017 First official language - French 13 798
2014 First official language - English 13 3628
2014 First official language - French 16 870

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 3069
2017 First official language - French 15 798
2014 First official language - English 17 3628
2014 First official language - French 17 870

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 3069
2017 First official language - French 12 798
2014 First official language - English 11 3628
2014 First official language - French 12 870

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 3069
2017 First official language - French 8 798
2014 First official language - English 8 3628
2014 First official language - French 9 870

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 3069
2017 First official language - French 9 798
2014 First official language - English 10 3628
2014 First official language - French 9 870

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 3069
2017 First official language - French 11 798
2014 First official language - English 11 3628
2014 First official language - French 13 870

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 3069
2017 First official language - French 17 798
2014 First official language - English 12 3628
2014 First official language - French 14 870

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 3069
2017 First official language - French 9 798
2014 First official language - English 8 3628
2014 First official language - French 9 870

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 3069
2017 First official language - French 15 798
2014 First official language - English 11 3628
2014 First official language - French 13 870

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 3069
2017 First official language - French 17 798
2014 First official language - English 21 3628
2014 First official language - French 16 870

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 3069
2017 First official language - French 9 798
2014 First official language - English 7 3628
2014 First official language - French 10 870

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 3069
2017 First official language - French 41 798
2014 First official language - English 43 3628
2014 First official language - French 39 870

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 3069
2017 First official language - French 1 798
2014 First official language - English 1 3628
2014 First official language - French 1 870

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 3069
2017 First official language - French 43 798
2014 First official language - English 52 3628
2014 First official language - French 43 870

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 3069

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 3069
2017 First official language - French 14 798
2014 First official language - English 12 3628
2014 First official language - French 14 870

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 93 7 3316
2017 First official language - French 94 6 851

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 18 19 6 6 22 7 57 17 22323
2017 First official language - French 17 24 18 4 4 26 8 62 12 6799
2014 First official language - English 23 20 19 6 6 21 6 58 16 24532
2014 First official language - French 18 24 17 5 4 25 7 62 12 7360

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 30 15 6 4 7 1 73 11 22300
2017 First official language - French 29 41 15 3 3 8 1 77 7 6792
2014 First official language - English 38 30 15 5 4 7 1 74 10 24516
2014 First official language - French 31 41 14 4 2 7 1 78 7 7352
2011 First official language - English 42 36 11 6 3 3 0 80 9 23855
2011 First official language - French 39 44 10 3 2 3 0 85 5 7622
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 50 9 5 2 2 2 84 7 22341
2017 First official language - French 21 51 15 7 2 1 3 75 10 6807
2014 First official language - English 31 49 9 5 2 2 2 83 7 24538
2014 First official language - French 22 52 16 6 2 1 2 76 8 7358
2011 First official language - English 30 54 8 4 1 1 2 86 6 23865
2011 First official language - French 23 53 14 6 1 1 2 78 7 7631
2008 First official language - English 27 53 9 6 2 1 2 83 8 22059
2008 First official language - French 20 54 15 6 2 1 2 76 8 7009

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 29 20 9 6 15 4 56 19 22311
2017 First official language - French 13 30 21 7 3 19 7 57 14 6791
2014 First official language - English 15 27 22 10 7 15 5 52 21 24528
2014 First official language - French 12 28 23 8 5 18 6 53 17 7353
2011 First official language - English 16 32 22 9 5 14 3 57 17 23866
2011 First official language - French 14 33 22 6 3 18 5 61 11 7631

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 29 10 2 1 8 2 85 4 22326
2017 First official language - French 38 42 9 2 1 6 3 88 3 6800
2014 First official language - English 44 31 11 2 1 9 2 84 4 24536
2014 First official language - French 37 42 10 2 1 6 2 87 3 7358
2011 First official language - English 43 33 11 3 1 7 2 84 4 23868
2011 First official language - French 39 43 9 2 1 5 2 88 3 7629
2008 First official language - English 40 36 9 3 1 8 2 85 4 22046
2008 First official language - French 35 45 9 2 1 5 3 87 3 7004

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 30 13 5 3 11 2 75 9 22280
2017 First official language - French 32 41 12 3 1 9 3 82 5 6787
2014 First official language - English 34 30 15 5 3 11 2 74 9 24531
2014 First official language - French 31 41 13 3 2 9 2 81 5 7356
2011 First official language - English 33 33 14 5 3 10 2 75 9 23819
2011 First official language - French 34 42 12 2 1 7 2 83 4 7610
2008 First official language - English 33 34 13 7 4 7 2 73 12 22038
2008 First official language - French 35 44 11 3 1 4 2 84 4 7006
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 8 92 22269
2017 First official language - French 6 94 6783
2014 First official language - English 8 92 24491
2014 First official language - French 6 94 7350

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 1746
2017 First official language - French 27 427
2014 First official language - English 30 1865
2014 First official language - French 31 414

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 80 1746
2017 First official language - French 80 427
2014 First official language - English 80 1865
2014 First official language - French 77 414

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 1746
2017 First official language - French 3 427
2014 First official language - English 2 1865
2014 First official language - French 3 414

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 1746
2017 First official language - French 0 427

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 1746
2017 First official language - French 2 427
2014 First official language - English 5 1865
2014 First official language - French 6 414

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 1746
2017 First official language - French 7 427
2014 First official language - English 8 1865
2014 First official language - French 6 414

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 1746
2017 First official language - French 10 427
2014 First official language - English 11 1865
2014 First official language - French 11 414

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 1739
2017 First official language - French 21 426
2014 First official language - English 27 1863
2014 First official language - French 17 413

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 1739
2017 First official language - French 18 426
2014 First official language - English 20 1863
2014 First official language - French 20 413

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 1739
2017 First official language - French 13 426
2014 First official language - English 17 1863
2014 First official language - French 12 413

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1739
2017 First official language - French 5 426
2014 First official language - English 7 1863
2014 First official language - French 5 413

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 1739
2017 First official language - French 20 426
2014 First official language - English 25 1863
2014 First official language - French 18 413

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 1739
2017 First official language - French 22 426
2014 First official language - English 25 1863
2014 First official language - French 18 413

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 1739
2017 First official language - French 3 426
2014 First official language - English 2 1863
2014 First official language - French 2 413

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 1739

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1739
2017 First official language - French 4 426
2014 First official language - English 7 1863
2014 First official language - French 5 413

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 1739
2017 First official language - French 13 426
2014 First official language - English 12 1863
2014 First official language - French 16 413

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 1739

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 1739
2017 First official language - French 15 426
2014 First official language - English 17 1863
2014 First official language - French 12 413

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 1739
2017 First official language - French 30 426
2014 First official language - English 25 1863
2014 First official language - French 38 413

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 1742
2017 First official language - French 32 429
2014 First official language - English 26 1866
2014 First official language - French 34 414

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 1742
2017 First official language - French 15 429
2014 First official language - English 13 1866
2014 First official language - French 17 414

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 1742
2017 First official language - French 3 429
2014 First official language - English 3 1866
2014 First official language - French 4 414

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 1742
2017 First official language - French 20 429
2014 First official language - English 20 1866
2014 First official language - French 25 414

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 1742
2017 First official language - French 5 429
2014 First official language - English 5 1866
2014 First official language - French 6 414

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1742
2017 First official language - French 5 429
2014 First official language - English 5 1866
2014 First official language - French 9 414

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 1742
2017 First official language - French 10 429
2014 First official language - English 10 1866
2014 First official language - French 8 414

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1742
2017 First official language - French 5 429
2014 First official language - English 8 1866
2014 First official language - French 9 414

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 1742
2017 First official language - French 46 429
2014 First official language - English 50 1866
2014 First official language - French 44 414

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 1609
2017 First official language - French 7 406
2014 First official language - English 6 1772
2014 First official language - French 6 376

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 1609
2017 First official language - French 11 406
2014 First official language - English 12 1772
2014 First official language - French 8 376

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 1609
2017 First official language - French 4 406
2014 First official language - English 4 1772
2014 First official language - French 4 376

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 1609
2017 First official language - French 3 406
2014 First official language - English 3 1772
2014 First official language - French 1 376

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 1609
2017 First official language - French 1 406
2014 First official language - English 3 1772
2014 First official language - French 2 376

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 1609
2017 First official language - French 5 406
2014 First official language - English 5 1772
2014 First official language - French 4 376

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 1609
2017 First official language - French 12 406
2014 First official language - English 10 1772
2014 First official language - French 11 376

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 1609
2017 First official language - French 10 406
2014 First official language - English 8 1772
2014 First official language - French 11 376

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 1609
2017 First official language - French 12 406
2014 First official language - English 10 1772
2014 First official language - French 12 376

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 1609
2017 First official language - French 18 406
2014 First official language - English 20 1772
2014 First official language - French 16 376

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1609
2017 First official language - French 9 406
2014 First official language - English 8 1772
2014 First official language - French 7 376

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 1609
2017 First official language - French 39 406
2014 First official language - English 41 1772
2014 First official language - French 44 376

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 1609
2017 First official language - French 1 406
2014 First official language - English 2 1772

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 1609
2017 First official language - French 54 406
2014 First official language - English 65 1772
2014 First official language - French 58 376

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 1609

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 1609
2017 First official language - French 17 406
2014 First official language - English 13 1772
2014 First official language - French 13 376

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 93 7 1749
2017 First official language - French 94 6 428

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 18 20 3 3 26 6 61 10 22312
2017 First official language - French 18 24 18 2 2 29 7 65 7 6799
2014 First official language - English 24 18 20 3 3 26 6 62 9 24530
2014 First official language - French 18 24 17 3 2 30 6 66 7 7356

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 29 15 3 3 9 1 76 7 22273
2017 First official language - French 30 41 15 2 2 9 1 79 5 6775
2014 First official language - English 40 29 15 3 2 9 1 77 6 24516
2014 First official language - French 31 40 14 2 1 10 1 80 4 7354
2011 First official language - English 45 34 11 4 2 4 0 82 7 23844
2011 First official language - French 37 44 10 2 1 4 0 86 4 7623
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 29 19 11 10 1 2 59 22 22288
2017 First official language - French 22 23 21 14 16 0 4 47 32 6795

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 30 25 14 9 0 1 52 23 22285
2017 First official language - French 17 26 31 16 8 0 1 44 25 6786

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 29 19 11 7 1 4 61 19 22252
2017 First official language - French 20 28 25 14 9 1 3 49 24 6785

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 24 19 13 9 2 4 56 23 22286
2017 First official language - French 23 25 22 14 10 1 4 51 26 6787

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 16 7 3 2 1 15 87 5 22232
2017 First official language - French 46 21 11 4 2 1 16 80 7 6788

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 31 20 10 6 0 1 64 16 22204
2017 First official language - French 35 30 22 8 5 0 1 65 13 6774

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 33 21 10 5 1 2 63 15 22175
2017 First official language - French 29 33 22 9 4 1 2 63 14 6772

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 31 22 14 8 1 2 56 22 22198
2017 First official language - French 22 30 25 14 6 1 2 54 21 6773

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 31 18 10 5 1 2 66 16 22197
2017 First official language - French 30 32 21 9 4 1 3 64 14 6769

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 31 22 12 7 1 2 57 20 22159
2017 First official language - French 24 30 24 13 7 1 2 56 20 6755

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 24 12 5 3 0 2 79 8 22297
2017 First official language - French 51 23 13 6 3 0 3 77 9 6798

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 13 6 3 3 1 4 87 7 22287
2017 First official language - French 68 13 6 4 3 1 5 86 7 6793

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 27 8 3 2 0 2 87 4 22270
2017 First official language - French 55 24 10 4 2 0 4 83 6 6791

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 21 9 5 4 1 2 82 9 22271
2017 First official language - French 60 18 9 5 4 0 4 81 10 6795

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 11 4 1 1 0 30 91 3 22263
2017 First official language - French 53 10 4 2 1 1 28 90 4 6784

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 21 9 3 2 1 7 85 5 22142
2017 First official language - French 63 15 8 3 1 1 10 87 4 6764

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 19 9 7 9 1 4 74 16 22301
2017 First official language - French 55 15 9 7 8 0 6 75 16 6801

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 32 13 5 2 0 3 79 8 22268
2017 First official language - French 45 29 15 5 2 0 3 77 8 6785

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 31 37 13 6 0 0 44 18 22330
2017 First official language - French 12 29 40 13 5 0 0 41 18 6801

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 19 42 21 8 0 0 29 29 22228
2017 First official language - French 6 17 39 25 13 0 1 38 23 6774

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 42 14 7 5 3 0 73 12 22271
2017 First official language - French 23 46 17 6 3 4 0 73 9 6784

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 38 17 13 8 2 0 60 22 22304
2017 First official language - French 16 45 19 11 6 2 0 63 17 6785
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 18 82 22293
2017 First official language - French 13 87 6794
2014 First official language - English 17 83 24493
2014 First official language - French 12 88 7344

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 81 19 3988
2017 First official language - French 79 21 890
2014 First official language - English 81 19 4024
2014 First official language - French 81 19 844

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 37 5 8 5 1 1 81 13 3214
2017 First official language - French 46 37 7 5 4 1 0 84 9 702
2014 First official language - English 52 31 5 7 4 0 0 83 11 3274
2014 First official language - French 50 37 5 4 2 1 1 89 6 685
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 28 15 7 5 5 1 41 59 22327
2017 First official language - French 34 27 19 9 7 3 1 36 64 6803

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 12233
2017 First official language - French 18 4182

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 12233
2017 First official language - French 39 4182

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 12233
2017 First official language - French 16 4182

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 12233
2017 First official language - French 35 4182

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 12233
2017 First official language - French 7 4182

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 12233
2017 First official language - French 46 4182

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 7 62 15 7 2 6 12053
2017 First official language - French 7 60 16 7 3 7 4125

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 23 18 16 19 2 10 40 40 12365
2017 First official language - French 7 19 18 18 21 2 15 32 47 4225

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 17 15 19 32 3 9 26 57 12360
2017 First official language - French 3 13 15 21 34 2 11 19 63 4220
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