2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	43	3	8	2	86	10	7632
2017	3 to 10 years in current department or agency	32	48	4	11	4	80	15	9601
2017	11 to 20 years in current department or agency	28	50	4	12	5	78	18	7079
2017	More than 20 years in current department or agency	31	50	5	10	5	81	14	4430
2014	Less than 3 years in current department or agency	44	45	3	7	2	89	8	6952
2014	3 to 10 years in current department or agency	37	47	4	9	3	84	12	11229
2014	11 to 20 years in current department or agency	32	49	4	10	4	82	14	7687
2014	More than 20 years in current department or agency	36	47	4	9	4	83	13	5811

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	81	14	2	1	0	0	1	96	2	7621
2017	3 to 10 years in current department or agency	73	20	3	2	1	1	1	95	3	9580
2017	11 to 20 years in current department or agency	69	21	4	2	1	1	1	92	4	7053
2017	More than 20 years in current department or agency	66	25	4	2	1	1	2	93	3	4419
2014	Less than 3 years in current department or agency	82	13	2	1	0	0	1	96	2	6954
2014	3 to 10 years in current department or agency	76	18	3	2	1	0	1	95	3	11229
2014	11 to 20 years in current department or agency	72	19	3	2	1	1	1	93	3	7689
2014	More than 20 years in current department or agency	69	23	3	2	1	1	1	94	3	5810

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	78	13	3	2	1	2	93	3	7625
2017	3 to 10 years in current department or agency	72	17	4	4	2	2	90	6	9597
2017	11 to 20 years in current department or agency	67	18	5	6	3	2	87	8	7070
2017	More than 20 years in current department or agency	64	20	6	6	3	2	85	9	4427
2014	Less than 3 years in current department or agency	78	13	3	2	1	2	93	4	6951
2014	3 to 10 years in current department or agency	73	16	4	4	3	1	90	6	11226
2014	11 to 20 years in current department or agency	68	18	5	5	3	2	87	8	7686
2014	More than 20 years in current department or agency	65	19	5	6	3	2	86	9	5810

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	33	6	7	3	84	10	7626
2017	3 to 10 years in current department or agency	39	36	7	11	6	76	17	9586
2017	11 to 20 years in current department or agency	36	37	7	13	8	73	20	7065
2017	More than 20 years in current department or agency	37	37	7	11	8	74	19	4426
2014	Less than 3 years in current department or agency	52	33	5	7	3	85	10	6950
2014	3 to 10 years in current department or agency	44	35	7	9	5	79	14	11227
2014	11 to 20 years in current department or agency	40	36	7	10	7	76	17	7684
2014	More than 20 years in current department or agency	42	35	6	10	6	77	16	5809

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	42	10	13	5	72	18	7627
2017	3 to 10 years in current department or agency	23	43	11	15	7	67	23	9603
2017	11 to 20 years in current department or agency	21	44	12	16	7	65	24	7075
2017	More than 20 years in current department or agency	23	45	11	13	7	69	20	4420
2014	Less than 3 years in current department or agency	31	43	9	12	5	74	17	6946
2014	3 to 10 years in current department or agency	24	44	11	15	6	68	21	11226
2014	11 to 20 years in current department or agency	22	43	12	15	8	65	23	7684
2014	More than 20 years in current department or agency	26	43	11	13	7	70	19	5808

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	38	14	8	4	74	12	7620
2017	3 to 10 years in current department or agency	36	40	13	7	4	77	11	9585
2017	11 to 20 years in current department or agency	38	40	11	6	4	79	10	7075
2017	More than 20 years in current department or agency	41	40	11	5	3	82	8	4426
2014	Less than 3 years in current department or agency	37	39	13	7	4	76	11	6952
2014	3 to 10 years in current department or agency	34	41	13	7	4	75	11	11229
2014	11 to 20 years in current department or agency	37	40	12	7	4	77	11	7689
2014	More than 20 years in current department or agency	42	38	12	5	3	80	8	5810

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	39	10	7	3	80	10	7615
2017	3 to 10 years in current department or agency	42	40	9	6	3	82	10	9578
2017	11 to 20 years in current department or agency	43	40	8	5	3	84	8	7063
2017	More than 20 years in current department or agency	47	38	7	5	2	86	7	4423
2014	Less than 3 years in current department or agency	41	39	10	6	3	81	9	6945
2014	3 to 10 years in current department or agency	40	40	9	6	3	81	10	11223
2014	11 to 20 years in current department or agency	42	40	9	5	3	83	8	7684
2014	More than 20 years in current department or agency	47	38	7	5	2	85	7	5805

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	34	6	4	1	89	5	7609
2017	3 to 10 years in current department or agency	45	39	7	7	2	84	9	9562
2017	11 to 20 years in current department or agency	43	39	8	7	3	83	10	7061
2017	More than 20 years in current department or agency	45	39	8	6	2	85	8	4415
2014	Less than 3 years in current department or agency	53	35	6	4	1	88	5	6946
2014	3 to 10 years in current department or agency	46	38	7	6	2	84	8	11215
2014	11 to 20 years in current department or agency	43	39	9	6	3	83	9	7685
2014	More than 20 years in current department or agency	46	39	7	5	2	85	7	5808

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	31	9	5	2	0	1	84	7	7615
2017	3 to 10 years in current department or agency	43	35	10	7	4	0	0	78	12	9579
2017	11 to 20 years in current department or agency	40	36	10	8	5	0	0	77	13	7072
2017	More than 20 years in current department or agency	40	38	10	7	5	0	1	78	12	4425
2014	Less than 3 years in current department or agency	49	32	10	5	2	1	1	83	7	6950
2014	3 to 10 years in current department or agency	42	35	11	7	4	0	0	78	12	11223
2014	11 to 20 years in current department or agency	38	37	11	9	5	0	0	75	14	7686
2014	More than 20 years in current department or agency	38	37	12	8	5	0	1	76	12	5811

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	17	14	6	6	5	17	66	15	7618
2017	3 to 10 years in current department or agency	32	20	14	8	9	2	14	63	21	9573
2017	11 to 20 years in current department or agency	29	22	13	9	11	2	14	61	24	7070
2017	More than 20 years in current department or agency	29	24	11	9	13	1	12	61	26	4418
2014	Less than 3 years in current department or agency	33	19	14	6	6	5	17	66	16	6947
2014	3 to 10 years in current department or agency	32	21	13	9	10	2	12	63	22	11227
2014	11 to 20 years in current department or agency	29	23	12	10	13	1	12	61	26	7690
2014	More than 20 years in current department or agency	29	24	11	10	12	1	13	61	26	5808

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	44	12	7	3	77	10	7622
2017	3 to 10 years in current department or agency	29	46	12	8	4	75	12	9598
2017	11 to 20 years in current department or agency	29	46	12	7	5	75	12	7075
2017	More than 20 years in current department or agency	33	45	11	6	4	78	11	4421
2014	Less than 3 years in current department or agency	34	46	11	6	3	80	9	6951
2014	3 to 10 years in current department or agency	28	47	12	8	4	75	12	11230
2014	11 to 20 years in current department or agency	29	46	12	8	5	75	13	7689
2014	More than 20 years in current department or agency	33	45	11	7	4	78	11	5809

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	38	17	10	5	1	68	15	7619
2017	3 to 10 years in current department or agency	21	37	17	14	10	0	58	24	9591
2017	11 to 20 years in current department or agency	20	37	17	15	10	0	57	25	7071
2017	More than 20 years in current department or agency	22	37	18	14	9	0	59	22	4419
2014	Less than 3 years in current department or agency	27	39	17	11	5	1	66	16	6951
2014	3 to 10 years in current department or agency	20	36	18	16	11	0	55	27	11224
2014	11 to 20 years in current department or agency	18	36	17	16	11	0	55	28	7687
2014	More than 20 years in current department or agency	21	37	18	13	11	0	58	24	5808

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	41	9	6	2	82	9	7617
2017	3 to 10 years in current department or agency	31	45	11	9	4	77	12	9589
2017	11 to 20 years in current department or agency	27	46	12	11	4	74	15	7065
2017	More than 20 years in current department or agency	30	47	11	9	4	76	12	4418

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	36	8	4	2	1	87	5	7618
2017	3 to 10 years in current department or agency	42	41	9	5	3	0	83	8	9577
2017	11 to 20 years in current department or agency	39	42	10	5	3	1	82	8	7063
2017	More than 20 years in current department or agency	42	42	9	4	2	1	84	7	4419
2014	Less than 3 years in current department or agency	47	39	9	3	2	1	86	5	6948
2014	3 to 10 years in current department or agency	40	41	11	5	3	1	82	8	11224
2014	11 to 20 years in current department or agency	39	42	11	5	3	0	81	8	7686
2014	More than 20 years in current department or agency	42	40	10	4	2	1	83	6	5807

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	38	15	8	5	72	13	7614
2017	3 to 10 years in current department or agency	24	39	16	12	9	63	21	9588
2017	11 to 20 years in current department or agency	23	38	16	13	10	61	23	7064
2017	More than 20 years in current department or agency	25	37	16	12	9	62	21	4411

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	34	10	3	1	85	5	7612
2017	3 to 10 years in current department or agency	50	36	9	3	1	86	5	9575
2017	11 to 20 years in current department or agency	51	35	9	3	2	87	5	7057
2017	More than 20 years in current department or agency	55	34	7	3	1	89	4	4412
2014	Less than 3 years in current department or agency	63	26	7	2	1	90	3	6948
2014	3 to 10 years in current department or agency	59	29	8	2	1	89	3	11225
2014	11 to 20 years in current department or agency	60	29	7	2	1	89	4	7683
2014	More than 20 years in current department or agency	62	28	7	2	1	90	3	5804

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	38	16	10	6	1	1	68	16	7607
2017	3 to 10 years in current department or agency	24	39	14	13	9	0	0	64	23	9557
2017	11 to 20 years in current department or agency	25	40	13	14	9	0	0	65	22	7053
2017	More than 20 years in current department or agency	26	41	13	12	8	0	0	67	20	4414
2014	Less than 3 years in current department or agency	24	39	16	12	6	1	1	65	19	6950
2014	3 to 10 years in current department or agency	20	40	14	15	10	0	0	61	26	11231
2014	11 to 20 years in current department or agency	20	40	13	15	12	0	0	59	27	7690
2014	More than 20 years in current department or agency	22	41	13	13	10	0	0	64	24	5810

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	33	17	9	5	1	1	68	15	7602
2017	3 to 10 years in current department or agency	27	35	17	12	8	0	0	63	20	9565
2017	11 to 20 years in current department or agency	27	35	16	12	8	0	0	63	20	7052
2017	More than 20 years in current department or agency	28	36	16	12	7	0	0	64	19	4412
2014	Less than 3 years in current department or agency	30	36	17	11	6	0	1	66	17	6947
2014	3 to 10 years in current department or agency	25	36	16	13	9	0	0	61	22	11231
2014	11 to 20 years in current department or agency	24	35	16	13	10	0	0	60	24	7690
2014	More than 20 years in current department or agency	26	37	16	12	9	0	0	63	21	5807

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	39	12	7	3	79	10	7605
2017	3 to 10 years in current department or agency	30	41	14	10	5	71	15	9567
2017	11 to 20 years in current department or agency	27	40	14	12	6	68	18	7050
2017	More than 20 years in current department or agency	28	41	15	11	5	69	16	4408
2014	Less than 3 years in current department or agency	38	41	12	6	3	79	9	6949
2014	3 to 10 years in current department or agency	29	41	15	9	5	70	15	11228
2014	11 to 20 years in current department or agency	26	40	15	12	7	66	18	7688
2014	More than 20 years in current department or agency	29	40	14	10	7	69	17	5810

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	37	10	5	3	82	8	7599
2017	3 to 10 years in current department or agency	37	42	12	6	3	79	9	9547
2017	11 to 20 years in current department or agency	35	43	12	6	3	78	9	7045
2017	More than 20 years in current department or agency	39	41	11	5	3	80	9	4404
2014	Less than 3 years in current department or agency	47	37	9	4	2	84	7	6945
2014	3 to 10 years in current department or agency	39	41	12	5	3	80	8	11227
2014	11 to 20 years in current department or agency	38	41	11	6	3	79	9	7684
2014	More than 20 years in current department or agency	41	41	10	4	3	83	7	5805

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	31	10	3	1	1	2	85	4	7628
2017	3 to 10 years in current department or agency	46	34	12	4	2	0	2	82	5	9594
2017	11 to 20 years in current department or agency	39	36	15	6	3	0	2	76	8	7079
2017	More than 20 years in current department or agency	36	37	15	7	3	0	2	74	10	4427
2014	Less than 3 years in current department or agency	49	31	13	3	1	1	1	82	5	6952
2014	3 to 10 years in current department or agency	45	33	13	4	2	0	1	80	7	11231
2014	11 to 20 years in current department or agency	38	34	18	6	3	0	1	73	9	7688
2014	More than 20 years in current department or agency	35	34	18	7	4	0	1	70	11	5812

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	6	15	33	22	16	2	6	42	23	7582
2017	3 to 10 years in current department or agency	11	23	36	18	8	1	4	27	35	9558
2017	11 to 20 years in current department or agency	13	28	37	14	6	1	2	20	42	7049
2017	More than 20 years in current department or agency	12	30	38	12	5	1	2	17	44	4406
2014	Less than 3 years in current department or agency	6	18	34	22	13	2	5	37	26	6934
2014	3 to 10 years in current department or agency	10	25	37	18	7	1	2	26	36	11212
2014	11 to 20 years in current department or agency	13	30	36	13	5	0	2	18	45	7673
2014	More than 20 years in current department or agency	12	32	38	12	4	0	1	17	45	5801

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	12	24	22	24	4	6	51	22	7568
2017	3 to 10 years in current department or agency	12	18	29	21	14	2	4	37	32	9523
2017	11 to 20 years in current department or agency	12	20	32	20	11	2	3	33	34	7027
2017	More than 20 years in current department or agency	11	21	34	20	10	2	3	31	34	4390
2014	Less than 3 years in current department or agency	8	14	25	23	21	4	5	48	24	6923
2014	3 to 10 years in current department or agency	10	19	30	22	13	2	3	37	31	11199
2014	11 to 20 years in current department or agency	13	22	31	20	9	2	3	31	36	7665
2014	More than 20 years in current department or agency	11	22	34	20	9	2	2	30	35	5797

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	13	27	23	19	4	7	47	23	7581
2017	3 to 10 years in current department or agency	12	20	31	19	11	2	5	32	35	9524
2017	11 to 20 years in current department or agency	16	23	32	17	8	1	3	26	41	7042
2017	More than 20 years in current department or agency	15	25	33	16	7	2	3	24	41	4400
2014	Less than 3 years in current department or agency	8	16	28	22	17	4	6	43	27	6918
2014	3 to 10 years in current department or agency	13	20	30	21	11	2	4	33	35	11202
2014	11 to 20 years in current department or agency	16	23	32	18	7	1	3	26	41	7670
2014	More than 20 years in current department or agency	15	24	33	16	7	1	3	25	41	5800

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	4	7	20	29	29	3	8	64	13	7538
2017	3 to 10 years in current department or agency	7	12	29	28	16	1	6	47	21	9487
2017	11 to 20 years in current department or agency	9	16	36	26	10	1	3	37	26	7016
2017	More than 20 years in current department or agency	10	20	37	23	8	1	2	31	30	4387
2014	Less than 3 years in current department or agency	4	8	24	29	25	3	7	60	14	6898
2014	3 to 10 years in current department or agency	6	12	30	29	16	1	4	48	19	11186
2014	11 to 20 years in current department or agency	10	16	36	26	9	1	3	36	27	7653
2014	More than 20 years in current department or agency	10	20	39	21	7	1	2	29	31	5785

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	5	11	21	24	26	3	8	58	18	7570
2017	3 to 10 years in current department or agency	12	19	29	21	13	1	5	37	32	9528
2017	11 to 20 years in current department or agency	17	23	31	16	8	1	3	26	42	7036
2017	More than 20 years in current department or agency	17	25	32	16	7	1	2	23	44	4396
2014	Less than 3 years in current department or agency	7	12	25	23	23	3	7	52	21	6920
2014	3 to 10 years in current department or agency	12	20	30	21	13	1	4	35	33	11201
2014	11 to 20 years in current department or agency	17	25	31	16	8	1	2	24	44	7663
2014	More than 20 years in current department or agency	18	26	30	15	7	1	3	23	46	5795

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	6	11	20	22	24	9	8	55	20	7579
2017	3 to 10 years in current department or agency	10	15	26	23	16	3	6	43	28	9536
2017	11 to 20 years in current department or agency	11	18	29	24	12	2	5	38	31	7035
2017	More than 20 years in current department or agency	11	22	30	22	10	2	4	34	35	4395
2014	Less than 3 years in current department or agency	5	11	22	23	22	7	8	54	20	6914
2014	3 to 10 years in current department or agency	9	16	26	25	17	3	5	45	27	11196
2014	11 to 20 years in current department or agency	10	17	29	26	12	2	4	40	30	7667
2014	More than 20 years in current department or agency	10	20	30	24	10	1	5	37	32	5791

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	15	30	20	18	5	6	42	25	7593
2017	3 to 10 years in current department or agency	13	21	34	16	9	2	4	27	37	9522
2017	11 to 20 years in current department or agency	15	24	35	14	7	2	3	22	41	7043
2017	More than 20 years in current department or agency	15	25	35	14	6	2	3	21	42	4393
2014	Less than 3 years in current department or agency	9	16	30	20	16	4	5	39	28	6925
2014	3 to 10 years in current department or agency	13	21	32	18	10	2	4	29	36	11207
2014	11 to 20 years in current department or agency	15	24	34	15	7	2	3	23	41	7671
2014	More than 20 years in current department or agency	15	25	36	14	6	2	3	21	42	5791

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	76	10	5	2	2	1	5	91	4	7627
2017	3 to 10 years in current department or agency	73	13	5	3	2	0	4	90	5	9597
2017	11 to 20 years in current department or agency	70	13	6	4	3	0	4	87	7	7075
2017	More than 20 years in current department or agency	69	15	6	4	2	0	5	87	6	4421
2014	Less than 3 years in current department or agency	79	10	3	2	2	0	4	93	4	6952
2014	3 to 10 years in current department or agency	75	12	4	3	3	0	3	90	6	11226
2014	11 to 20 years in current department or agency	72	12	5	3	3	0	4	88	7	7692
2014	More than 20 years in current department or agency	72	14	5	3	3	0	4	89	6	5811

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	28	14	5	3	8	6	75	10	7622
2017	3 to 10 years in current department or agency	27	33	16	9	7	4	3	65	17	9597
2017	11 to 20 years in current department or agency	26	35	16	9	7	4	2	65	18	7070
2017	More than 20 years in current department or agency	27	37	16	8	6	4	2	68	15	4420
2014	Less than 3 years in current department or agency	41	29	12	5	3	6	4	78	9	6952
2014	3 to 10 years in current department or agency	33	33	15	8	5	3	3	70	14	11226
2014	11 to 20 years in current department or agency	30	35	15	10	6	3	2	68	17	7688
2014	More than 20 years in current department or agency	33	36	14	7	5	3	2	73	12	5812

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	26	8	5	3	2	84	9	7625
2017	3 to 10 years in current department or agency	44	31	9	8	6	1	76	15	9596
2017	11 to 20 years in current department or agency	41	33	9	9	6	1	76	15	7074
2017	More than 20 years in current department or agency	44	35	9	7	5	1	80	12	4422
2014	Less than 3 years in current department or agency	58	25	7	6	3	1	84	9	6949
2014	3 to 10 years in current department or agency	48	29	8	9	5	1	78	14	11228
2014	11 to 20 years in current department or agency	45	30	9	9	6	1	76	15	7687
2014	More than 20 years in current department or agency	49	31	8	7	4	1	81	11	5806

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	32	12	10	5	3	0	73	15	7610
2017	3 to 10 years in current department or agency	23	35	15	16	9	2	1	59	26	9591
2017	11 to 20 years in current department or agency	21	37	16	17	8	2	1	59	25	7068
2017	More than 20 years in current department or agency	23	39	15	14	7	2	1	63	22	4416
2014	Less than 3 years in current department or agency	34	39	11	10	4	3	0	75	14	6953
2014	3 to 10 years in current department or agency	21	40	14	16	7	1	0	62	24	11229
2014	11 to 20 years in current department or agency	20	40	13	17	7	2	0	62	25	7687
2014	More than 20 years in current department or agency	22	43	14	13	6	1	1	66	20	5811

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	26	14	9	6	14	1	65	18	7622
2017	3 to 10 years in current department or agency	17	29	16	17	13	6	1	50	32	9591
2017	11 to 20 years in current department or agency	17	30	16	18	13	6	1	50	33	7070
2017	More than 20 years in current department or agency	20	32	18	14	10	6	1	55	26	4420
2014	Less than 3 years in current department or agency	30	29	14	10	6	10	1	67	18	6953
2014	3 to 10 years in current department or agency	20	30	17	17	11	5	0	53	30	11227
2014	11 to 20 years in current department or agency	19	30	17	16	13	5	1	52	31	7684
2014	More than 20 years in current department or agency	23	31	17	12	10	5	1	58	23	5810

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	21	18	9	6	25	2	54	21	7618
2017	3 to 10 years in current department or agency	11	22	20	17	13	16	1	40	36	9592
2017	11 to 20 years in current department or agency	10	23	20	19	13	14	1	39	37	7063
2017	More than 20 years in current department or agency	12	28	19	16	10	14	2	47	30	4416
2014	Less than 3 years in current department or agency	18	22	18	12	7	22	2	52	25	6951
2014	3 to 10 years in current department or agency	11	22	20	18	14	14	1	39	38	11226
2014	11 to 20 years in current department or agency	10	24	19	19	14	13	2	40	38	7687
2014	More than 20 years in current department or agency	13	26	20	16	11	12	2	45	31	5810

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	32	5	4	2	89	6	7612
2017	3 to 10 years in current department or agency	41	40	8	7	3	82	10	9589
2017	11 to 20 years in current department or agency	38	43	8	7	4	81	11	7059
2017	More than 20 years in current department or agency	40	43	8	6	2	84	8	4405
2014	Less than 3 years in current department or agency	55	34	5	4	2	89	6	6946
2014	3 to 10 years in current department or agency	43	41	8	6	2	84	8	11222
2014	11 to 20 years in current department or agency	40	43	8	7	3	83	9	7688
2014	More than 20 years in current department or agency	43	43	7	5	2	86	7	5805

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	32	9	7	3	1	1	81	10	7629
2017	3 to 10 years in current department or agency	41	36	11	8	4	0	0	77	12	9595
2017	11 to 20 years in current department or agency	36	39	12	8	4	1	0	76	12	7079
2017	More than 20 years in current department or agency	35	39	13	8	4	1	0	74	12	4428
2014	Less than 3 years in current department or agency	47	33	9	6	3	1	1	82	9	6953
2014	3 to 10 years in current department or agency	40	37	10	8	4	1	0	77	12	11229
2014	11 to 20 years in current department or agency	36	38	11	9	5	0	0	75	14	7688
2014	More than 20 years in current department or agency	36	39	12	7	5	1	0	75	13	5812

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	26	8	3	2	3	1	86	6	7630
2017	3 to 10 years in current department or agency	48	30	11	6	3	2	1	79	9	9595
2017	11 to 20 years in current department or agency	43	34	11	6	4	2	0	78	10	7072
2017	More than 20 years in current department or agency	40	36	12	5	4	2	1	79	9	4427
2014	Less than 3 years in current department or agency	56	27	8	4	2	3	1	85	6	6948
2014	3 to 10 years in current department or agency	47	31	11	5	3	2	1	80	9	11229
2014	11 to 20 years in current department or agency	43	32	12	6	4	2	1	77	11	7690
2014	More than 20 years in current department or agency	43	34	12	5	4	2	0	79	9	5812

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	28	7	5	2	1	1	85	7	7622
2017	3 to 10 years in current department or agency	46	34	9	6	4	1	0	80	10	9589
2017	11 to 20 years in current department or agency	42	37	9	7	4	1	0	79	11	7072
2017	More than 20 years in current department or agency	39	39	10	7	4	1	0	79	11	4425
2014	Less than 3 years in current department or agency	55	30	7	5	2	1	0	86	7	6950
2014	3 to 10 years in current department or agency	46	34	9	6	4	0	0	81	10	11224
2014	11 to 20 years in current department or agency	41	36	9	8	4	1	0	78	12	7686
2014	More than 20 years in current department or agency	42	37	9	7	4	1	0	80	11	5811

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	82	9	3	1	1	4	95	2	7616
2017	3 to 10 years in current department or agency	77	12	3	1	2	4	93	3	9588
2017	11 to 20 years in current department or agency	77	12	4	2	2	4	92	4	7060
2017	More than 20 years in current department or agency	75	13	4	2	2	4	92	4	4420
2014	Less than 3 years in current department or agency	81	9	3	1	2	4	94	3	6950
2014	3 to 10 years in current department or agency	79	11	3	1	2	4	94	3	11222
2014	11 to 20 years in current department or agency	77	11	4	2	2	4	92	4	7689
2014	More than 20 years in current department or agency	77	13	3	1	2	4	94	3	5808

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	66	17	5	3	2	3	5	90	5	7601
2017	3 to 10 years in current department or agency	63	22	5	3	3	1	3	89	7	9591
2017	11 to 20 years in current department or agency	64	23	4	3	3	1	2	89	6	7065
2017	More than 20 years in current department or agency	61	25	4	3	3	1	2	89	7	4419
2014	Less than 3 years in current department or agency	67	18	4	2	2	2	4	92	5	6953
2014	3 to 10 years in current department or agency	64	21	5	3	3	1	3	89	6	11226
2014	11 to 20 years in current department or agency	63	23	5	3	3	1	1	88	7	7688
2014	More than 20 years in current department or agency	61	25	4	3	3	1	3	90	6	5810

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	65	22	6	3	2	1	88	6	7614
2017	3 to 10 years in current department or agency	58	25	7	5	4	1	84	9	9586
2017	11 to 20 years in current department or agency	56	27	7	5	4	1	84	9	7072
2017	More than 20 years in current department or agency	54	28	8	5	4	1	83	9	4417

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	63	22	9	3	2	2	86	5	7616
2017	3 to 10 years in current department or agency	55	25	11	4	4	1	81	8	9590
2017	11 to 20 years in current department or agency	53	27	10	4	4	2	81	8	7072
2017	More than 20 years in current department or agency	51	28	11	4	4	2	80	8	4423

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	23	7	4	2	86	7	7605
2017	3 to 10 years in current department or agency	54	26	9	6	4	81	10	9587
2017	11 to 20 years in current department or agency	51	29	10	5	5	80	10	7064
2017	More than 20 years in current department or agency	50	30	11	5	5	80	10	4415
2014	Less than 3 years in current department or agency	61	27	6	4	2	88	6	6950
2014	3 to 10 years in current department or agency	54	29	8	5	4	83	9	11223
2014	11 to 20 years in current department or agency	50	30	9	6	4	81	10	7684
2014	More than 20 years in current department or agency	51	30	9	5	4	82	10	5809

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	32	10	7	3	3	1	78	11	275
2017	3 to 10 years in current department or agency	33	39	10	10	5	1	2	74	15	859
2017	11 to 20 years in current department or agency	35	38	10	9	5	2	2	75	15	1451
2017	More than 20 years in current department or agency	35	40	10	9	4	0	2	77	13	1379
2014	Less than 3 years in current department or agency	37	37	11	6	3	3	3	79	9	318
2014	3 to 10 years in current department or agency	37	35	11	10	3	1	3	75	14	870
2014	11 to 20 years in current department or agency	34	36	10	9	5	2	3	75	15	1424
2014	More than 20 years in current department or agency	37	34	10	9	5	1	3	75	15	1821

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	27	11	4	3	11	80	7	7621
2017	3 to 10 years in current department or agency	29	33	16	8	7	7	67	16	9598
2017	11 to 20 years in current department or agency	24	33	17	11	9	6	61	21	7076
2017	More than 20 years in current department or agency	22	36	18	10	9	6	62	20	4432
2014	Less than 3 years in current department or agency	43	29	11	4	3	10	80	7	6952
2014	3 to 10 years in current department or agency	30	33	15	8	5	8	69	15	11218
2014	11 to 20 years in current department or agency	25	33	17	10	7	7	62	19	7685
2014	More than 20 years in current department or agency	25	35	17	9	7	7	64	18	5810

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	29	14	6	4	6	74	11	7627
2017	3 to 10 years in current department or agency	25	33	18	13	9	2	59	22	9593
2017	11 to 20 years in current department or agency	20	33	18	15	11	2	54	27	7077
2017	More than 20 years in current department or agency	19	35	20	14	11	2	54	26	4429
2014	Less than 3 years in current department or agency	40	31	13	6	4	5	75	11	6946
2014	3 to 10 years in current department or agency	25	33	18	13	8	3	60	21	11225
2014	11 to 20 years in current department or agency	20	33	19	15	10	2	54	26	7684
2014	More than 20 years in current department or agency	19	35	20	14	10	2	56	24	5810

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	29	15	9	5	11	67	16	7624
2017	3 to 10 years in current department or agency	17	30	20	17	11	5	50	29	9585
2017	11 to 20 years in current department or agency	13	30	21	19	13	4	45	33	7069
2017	More than 20 years in current department or agency	12	32	22	17	12	5	47	30	4425
2014	Less than 3 years in current department or agency	29	31	17	9	5	9	65	16	6945
2014	3 to 10 years in current department or agency	17	31	20	16	10	6	51	28	11221
2014	11 to 20 years in current department or agency	13	30	21	18	12	5	46	32	7680
2014	More than 20 years in current department or agency	13	31	23	17	11	5	47	29	5807

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	28	13	9	7	9	68	17	7622
2017	3 to 10 years in current department or agency	21	28	18	14	13	6	52	29	9598
2017	11 to 20 years in current department or agency	17	29	18	15	15	5	49	32	7074
2017	More than 20 years in current department or agency	18	32	19	13	13	5	52	28	4424
2014	Less than 3 years in current department or agency	33	29	15	9	7	8	67	17	6948
2014	3 to 10 years in current department or agency	21	30	18	13	12	6	54	27	11223
2014	11 to 20 years in current department or agency	18	30	18	15	14	5	50	30	7684
2014	More than 20 years in current department or agency	20	32	19	12	12	5	54	25	5808

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	32	14	10	6	7	69	17	7622
2017	3 to 10 years in current department or agency	18	34	17	16	12	3	54	29	9586
2017	11 to 20 years in current department or agency	15	34	18	18	13	3	50	32	7068
2017	More than 20 years in current department or agency	15	37	19	15	11	3	53	27	4409
2014	Less than 3 years in current department or agency	31	35	14	10	5	5	70	16	6942
2014	3 to 10 years in current department or agency	18	34	17	17	11	3	54	28	11216
2014	11 to 20 years in current department or agency	15	34	18	18	13	3	50	31	7680
2014	More than 20 years in current department or agency	15	37	19	16	11	2	54	27	5806

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	39	12	6	3	2	80	9	7619
2017	3 to 10 years in current department or agency	27	42	16	9	5	1	70	14	9579
2017	11 to 20 years in current department or agency	25	43	17	10	6	1	68	15	7069
2017	More than 20 years in current department or agency	25	43	18	8	5	1	69	13	4418
2014	Less than 3 years in current department or agency	42	38	12	4	2	1	82	6	6951
2014	3 to 10 years in current department or agency	31	42	15	7	3	1	74	10	11230
2014	11 to 20 years in current department or agency	29	42	16	8	4	1	71	12	7689
2014	More than 20 years in current department or agency	29	43	17	6	4	1	73	10	5812

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	36	9	3	1	3	0	86	4	7608
2017	3 to 10 years in current department or agency	36	43	12	4	2	2	1	81	7	9571
2017	11 to 20 years in current department or agency	34	44	13	4	2	2	1	81	7	7064
2017	More than 20 years in current department or agency	34	44	13	5	2	3	1	80	7	4414
2014	Less than 3 years in current department or agency	49	36	8	3	1	3	1	88	4	6949
2014	3 to 10 years in current department or agency	40	41	10	4	1	3	1	85	5	11226
2014	11 to 20 years in current department or agency	38	42	10	4	2	3	1	83	6	7684
2014	More than 20 years in current department or agency	39	44	9	3	1	3	1	86	5	5810

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	32	10	5	3	4	1	82	8	7601
2017	3 to 10 years in current department or agency	38	38	11	6	4	2	1	78	10	9581
2017	11 to 20 years in current department or agency	36	39	11	7	4	2	1	77	11	7055
2017	More than 20 years in current department or agency	35	40	12	6	3	2	1	77	10	4414
2014	Less than 3 years in current department or agency	52	32	7	4	2	2	1	87	6	6948
2014	3 to 10 years in current department or agency	44	37	9	5	2	2	1	83	8	11231
2014	11 to 20 years in current department or agency	40	39	10	6	3	2	1	81	9	7687
2014	More than 20 years in current department or agency	41	39	9	5	3	2	1	82	8	5807

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	32	18	8	4	7	1	68	13	7614
2017	3 to 10 years in current department or agency	27	36	19	9	5	3	1	66	15	9576
2017	11 to 20 years in current department or agency	26	37	20	10	4	3	1	65	14	7070
2017	More than 20 years in current department or agency	26	35	20	9	4	4	1	65	14	4419
2014	Less than 3 years in current department or agency	36	33	16	6	3	5	1	73	9	6948
2014	3 to 10 years in current department or agency	33	36	16	7	3	3	1	73	11	11225
2014	11 to 20 years in current department or agency	32	37	17	7	4	3	1	71	11	7687
2014	More than 20 years in current department or agency	32	36	17	7	4	3	1	71	11	5812

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	25	16	10	7	12	2	62	20	7609
2017	3 to 10 years in current department or agency	20	27	17	15	12	7	1	51	30	9574
2017	11 to 20 years in current department or agency	17	27	17	17	14	7	1	48	33	7058
2017	More than 20 years in current department or agency	19	29	17	14	12	7	3	53	28	4412
2014	Less than 3 years in current department or agency	26	27	16	11	9	11	2	60	22	6946
2014	3 to 10 years in current department or agency	19	27	18	15	13	7	1	50	31	11228
2014	11 to 20 years in current department or agency	17	26	18	17	15	7	1	46	34	7680
2014	More than 20 years in current department or agency	20	28	17	15	12	6	2	52	29	5811

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	68	14	6	2	1	3	6	90	3	7620
2017	3 to 10 years in current department or agency	64	18	7	3	2	1	5	88	5	9589
2017	11 to 20 years in current department or agency	61	19	8	4	2	1	5	85	7	7079
2017	More than 20 years in current department or agency	59	20	8	4	2	1	6	85	7	4425
2014	Less than 3 years in current department or agency	70	13	5	2	2	2	6	91	4	6952
2014	3 to 10 years in current department or agency	66	17	6	3	2	1	5	88	5	11229
2014	11 to 20 years in current department or agency	62	18	8	4	2	1	5	85	6	7686
2014	More than 20 years in current department or agency	61	19	8	3	2	1	6	86	6	5810

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	74	13	4	2	1	3	3	93	3	7614
2017	3 to 10 years in current department or agency	69	17	5	2	2	2	3	90	4	9587
2017	11 to 20 years in current department or agency	66	19	6	2	2	2	3	90	4	7068
2017	More than 20 years in current department or agency	61	22	6	3	1	3	4	89	4	4415
2014	Less than 3 years in current department or agency	74	13	4	2	2	3	3	92	4	6949
2014	3 to 10 years in current department or agency	70	16	5	2	2	2	3	91	4	11228
2014	11 to 20 years in current department or agency	66	18	6	3	2	2	4	89	5	7685
2014	More than 20 years in current department or agency	63	21	6	3	1	2	4	89	4	5812

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	31	14	9	6	4	69	16	7611
2017	3 to 10 years in current department or agency	22	35	17	15	10	1	58	26	9574
2017	11 to 20 years in current department or agency	20	35	18	15	10	1	56	26	7074
2017	More than 20 years in current department or agency	20	39	18	13	7	2	61	21	4418
2014	Less than 3 years in current department or agency	34	33	13	10	6	3	70	17	6949
2014	3 to 10 years in current department or agency	24	35	16	14	10	2	60	24	11222
2014	11 to 20 years in current department or agency	21	35	17	14	10	2	58	25	7688
2014	More than 20 years in current department or agency	22	38	18	12	8	2	62	20	5812

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	29	12	11	9	4	2	65	22	7611
2017	3 to 10 years in current department or agency	21	31	14	16	16	1	1	53	32	9587
2017	11 to 20 years in current department or agency	19	30	15	17	17	1	1	50	35	7068
2017	More than 20 years in current department or agency	19	29	16	17	15	2	3	50	34	4423
2014	Less than 3 years in current department or agency	32	30	12	12	10	3	1	65	22	6948
2014	3 to 10 years in current department or agency	21	31	13	16	16	1	1	53	33	11225
2014	11 to 20 years in current department or agency	19	29	15	17	18	1	1	49	36	7690
2014	More than 20 years in current department or agency	20	30	16	15	16	1	3	52	32	5809

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	33	19	8	5	8	1	66	14	7616
2017	3 to 10 years in current department or agency	18	34	22	12	8	5	0	55	21	9588
2017	11 to 20 years in current department or agency	17	34	23	13	8	5	0	54	22	7071
2017	More than 20 years in current department or agency	17	36	23	12	7	4	0	56	21	4423

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	53	30	9	2	1	4	0	87	4	7611
2017	3 to 10 years in current department or agency	41	36	13	3	3	3	0	80	6	9583
2017	11 to 20 years in current department or agency	38	38	14	4	3	2	0	79	7	7059
2017	More than 20 years in current department or agency	38	39	14	4	2	3	1	80	6	4412
2014	Less than 3 years in current department or agency	60	28	7	2	1	2	0	90	3	6946
2014	3 to 10 years in current department or agency	51	32	10	3	2	3	0	85	5	11228
2014	11 to 20 years in current department or agency	45	34	11	4	2	2	0	82	6	7687
2014	More than 20 years in current department or agency	44	37	12	3	2	2	0	83	5	5803

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	32	7	3	1	2	89	4	7625
2017	3 to 10 years in current department or agency	41	39	11	5	3	1	81	7	9586
2017	11 to 20 years in current department or agency	36	41	12	5	3	2	79	9	7069
2017	More than 20 years in current department or agency	34	43	12	5	3	2	80	8	4417
2014	Less than 3 years in current department or agency	58	30	7	3	1	1	89	4	6952
2014	3 to 10 years in current department or agency	47	35	9	4	2	2	84	7	11227
2014	11 to 20 years in current department or agency	41	37	12	6	3	2	79	9	7686
2014	More than 20 years in current department or agency	40	40	11	4	3	2	82	7	5811

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	29	5	3	1	90	4	7624
2017	3 to 10 years in current department or agency	44	38	9	5	3	82	9	9582
2017	11 to 20 years in current department or agency	37	40	11	7	5	78	11	7074
2017	More than 20 years in current department or agency	36	42	11	7	4	78	12	4419
2014	Less than 3 years in current department or agency	63	28	5	2	1	92	4	6948
2014	3 to 10 years in current department or agency	49	35	8	4	3	85	7	11225
2014	11 to 20 years in current department or agency	42	37	10	7	4	79	11	7683
2014	More than 20 years in current department or agency	40	39	10	6	4	80	10	5809

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	31	11	5	3	1	82	8	7622
2017	3 to 10 years in current department or agency	35	35	16	8	5	0	71	13	9571
2017	11 to 20 years in current department or agency	30	36	18	9	7	1	66	16	7058
2017	More than 20 years in current department or agency	30	35	17	9	7	1	66	17	4415
2014	Less than 3 years in current department or agency	48	33	10	5	3	0	82	8	6951
2014	3 to 10 years in current department or agency	34	38	15	8	5	0	72	13	11228
2014	11 to 20 years in current department or agency	29	36	16	11	7	1	65	19	7689
2014	More than 20 years in current department or agency	28	38	16	10	8	1	66	18	5812

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	33	10	6	3	81	8	7611
2017	3 to 10 years in current department or agency	32	38	15	9	5	70	15	9581
2017	11 to 20 years in current department or agency	28	39	16	10	6	67	17	7065
2017	More than 20 years in current department or agency	28	38	17	10	7	67	17	4415
2014	Less than 3 years in current department or agency	46	36	9	6	3	82	9	6949
2014	3 to 10 years in current department or agency	32	39	15	9	5	72	14	11227
2014	11 to 20 years in current department or agency	28	38	15	12	6	66	18	7686
2014	More than 20 years in current department or agency	28	40	15	10	7	68	17	5811

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	24	18	10	6	5	0	63	17	7619
2017	3 to 10 years in current department or agency	29	28	19	12	8	5	0	59	21	9576
2017	11 to 20 years in current department or agency	29	28	19	11	8	4	0	60	20	7068
2017	More than 20 years in current department or agency	33	30	17	8	6	4	1	66	15	4407
2014	Less than 3 years in current department or agency	36	26	18	10	6	5	0	65	17	6951
2014	3 to 10 years in current department or agency	30	27	19	12	8	4	0	59	21	11230
2014	11 to 20 years in current department or agency	30	28	18	11	8	5	0	61	20	7687
2014	More than 20 years in current department or agency	33	30	17	8	6	4	1	67	15	5808

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	23	41	36	7628
2017	3 to 10 years in current department or agency	20	44	36	9600
2017	11 to 20 years in current department or agency	20	49	32	7067
2017	More than 20 years in current department or agency	28	48	24	4422
2014	Less than 3 years in current department or agency	23	40	37	6952
2014	3 to 10 years in current department or agency	22	43	36	11229
2014	11 to 20 years in current department or agency	19	49	32	7688
2014	More than 20 years in current department or agency	24	51	25	5811

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	3	42	22	6	21	6	1725
2017	3 to 10 years in current department or agency	12	51	21	6	4	7	1964
2017	11 to 20 years in current department or agency	26	46	14	5	1	8	1389
2017	More than 20 years in current department or agency	73	15	4	3	1	4	1236
2014	Less than 3 years in current department or agency	5	55	20	9	9999	11	1595
2014	3 to 10 years in current department or agency	12	55	20	8	9999	6	2435
2014	11 to 20 years in current department or agency	30	46	10	8	9999	6	1453
2014	More than 20 years in current department or agency	69	20	3	5	9999	4	1387

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	10	90	7617
2017	3 to 10 years in current department or agency	15	85	9587
2017	11 to 20 years in current department or agency	17	83	7062
2017	More than 20 years in current department or agency	15	85	4407
2014	Less than 3 years in current department or agency	12	88	6948
2014	3 to 10 years in current department or agency	16	84	11218
2014	11 to 20 years in current department or agency	17	83	7678
2014	More than 20 years in current department or agency	14	86	5802

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	54	788
2017	3 to 10 years in current department or agency	52	1450
2017	11 to 20 years in current department or agency	48	1185
2017	More than 20 years in current department or agency	38	656
2014	Less than 3 years in current department or agency	58	832
2014	3 to 10 years in current department or agency	52	1748
2014	11 to 20 years in current department or agency	46	1333
2014	More than 20 years in current department or agency	47	818

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	788
2017	3 to 10 years in current department or agency	61	1450
2017	11 to 20 years in current department or agency	69	1185
2017	More than 20 years in current department or agency	70	656
2014	Less than 3 years in current department or agency	53	832
2014	3 to 10 years in current department or agency	60	1748
2014	11 to 20 years in current department or agency	63	1333
2014	More than 20 years in current department or agency	64	818

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	2	788
2017	3 to 10 years in current department or agency	3	1450
2017	11 to 20 years in current department or agency	7	1185
2017	More than 20 years in current department or agency	9	656
2014	Less than 3 years in current department or agency	2	832
2014	3 to 10 years in current department or agency	4	1748
2014	11 to 20 years in current department or agency	6	1333
2014	More than 20 years in current department or agency	6	818

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	788
2017	More than 20 years in current department or agency	0	656

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	788
2017	3 to 10 years in current department or agency	5	1450
2017	11 to 20 years in current department or agency	3	1185
2017	More than 20 years in current department or agency	2	656
2014	Less than 3 years in current department or agency	5	832
2014	3 to 10 years in current department or agency	3	1748
2014	11 to 20 years in current department or agency	3	1333
2014	More than 20 years in current department or agency	2	818

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	788
2017	3 to 10 years in current department or agency	13	1450
2017	11 to 20 years in current department or agency	9	1185
2017	More than 20 years in current department or agency	9	656
2014	Less than 3 years in current department or agency	11	832
2014	3 to 10 years in current department or agency	13	1748
2014	11 to 20 years in current department or agency	10	1333
2014	More than 20 years in current department or agency	8	818

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	788
2017	3 to 10 years in current department or agency	3	1450
2017	11 to 20 years in current department or agency	3	1185
2017	More than 20 years in current department or agency	4	656
2014	Less than 3 years in current department or agency	4	832
2014	3 to 10 years in current department or agency	3	1748
2014	11 to 20 years in current department or agency	3	1333
2014	More than 20 years in current department or agency	4	818

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	35	789
2017	3 to 10 years in current department or agency	36	1451
2017	11 to 20 years in current department or agency	37	1185
2017	More than 20 years in current department or agency	36	659
2014	Less than 3 years in current department or agency	32	834
2014	3 to 10 years in current department or agency	36	1752
2014	11 to 20 years in current department or agency	38	1333
2014	More than 20 years in current department or agency	39	819

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	34	789
2017	3 to 10 years in current department or agency	36	1451
2017	11 to 20 years in current department or agency	41	1185
2017	More than 20 years in current department or agency	44	659
2014	Less than 3 years in current department or agency	31	834
2014	3 to 10 years in current department or agency	36	1752
2014	11 to 20 years in current department or agency	39	1333
2014	More than 20 years in current department or agency	42	819

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	789
2017	3 to 10 years in current department or agency	38	1451
2017	11 to 20 years in current department or agency	42	1185
2017	More than 20 years in current department or agency	43	659
2014	Less than 3 years in current department or agency	32	834
2014	3 to 10 years in current department or agency	35	1752
2014	11 to 20 years in current department or agency	38	1333
2014	More than 20 years in current department or agency	39	819

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	42	789
2017	3 to 10 years in current department or agency	40	1451
2017	11 to 20 years in current department or agency	41	1185
2017	More than 20 years in current department or agency	39	659
2014	Less than 3 years in current department or agency	41	834
2014	3 to 10 years in current department or agency	41	1752
2014	11 to 20 years in current department or agency	39	1333
2014	More than 20 years in current department or agency	41	819

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	789
2017	3 to 10 years in current department or agency	23	1451
2017	11 to 20 years in current department or agency	26	1185
2017	More than 20 years in current department or agency	26	659
2014	Less than 3 years in current department or agency	25	834
2014	3 to 10 years in current department or agency	23	1752
2014	11 to 20 years in current department or agency	26	1333
2014	More than 20 years in current department or agency	25	819

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	57	789
2017	3 to 10 years in current department or agency	54	1451
2017	11 to 20 years in current department or agency	58	1185
2017	More than 20 years in current department or agency	55	659
2014	Less than 3 years in current department or agency	56	834
2014	3 to 10 years in current department or agency	57	1752
2014	11 to 20 years in current department or agency	56	1333
2014	More than 20 years in current department or agency	53	819

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	32	789
2017	3 to 10 years in current department or agency	33	1451
2017	11 to 20 years in current department or agency	35	1185
2017	More than 20 years in current department or agency	37	659
2014	Less than 3 years in current department or agency	30	834
2014	3 to 10 years in current department or agency	33	1752
2014	11 to 20 years in current department or agency	35	1333
2014	More than 20 years in current department or agency	34	819

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	1	789
2017	3 to 10 years in current department or agency	1	1451
2017	11 to 20 years in current department or agency	1	1185
2017	More than 20 years in current department or agency	1	659
2014	3 to 10 years in current department or agency	1	1752
2014	11 to 20 years in current department or agency	1	1333
2014	More than 20 years in current department or agency	1	819

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	789
2017	3 to 10 years in current department or agency	11	1451
2017	11 to 20 years in current department or agency	7	1185
2017	More than 20 years in current department or agency	3	659
2014	Less than 3 years in current department or agency	12	834
2014	3 to 10 years in current department or agency	9	1752
2014	11 to 20 years in current department or agency	7	1333
2014	More than 20 years in current department or agency	4	819

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	789
2017	3 to 10 years in current department or agency	9	1451
2017	11 to 20 years in current department or agency	10	1185
2017	More than 20 years in current department or agency	10	659
2014	Less than 3 years in current department or agency	10	834
2014	3 to 10 years in current department or agency	10	1752
2014	11 to 20 years in current department or agency	11	1333
2014	More than 20 years in current department or agency	9	819

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	789
2017	3 to 10 years in current department or agency	47	1451
2017	11 to 20 years in current department or agency	54	1185
2017	More than 20 years in current department or agency	51	659
2014	Less than 3 years in current department or agency	40	834
2014	3 to 10 years in current department or agency	44	1752
2014	11 to 20 years in current department or agency	48	1333
2014	More than 20 years in current department or agency	46	819

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	789
2017	3 to 10 years in current department or agency	22	1451
2017	11 to 20 years in current department or agency	24	1185
2017	More than 20 years in current department or agency	24	659
2014	Less than 3 years in current department or agency	23	834
2014	3 to 10 years in current department or agency	25	1752
2014	11 to 20 years in current department or agency	24	1333
2014	More than 20 years in current department or agency	25	819

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	789
2017	3 to 10 years in current department or agency	14	1451
2017	11 to 20 years in current department or agency	13	1185
2017	More than 20 years in current department or agency	13	659
2014	Less than 3 years in current department or agency	13	834
2014	3 to 10 years in current department or agency	14	1752
2014	11 to 20 years in current department or agency	12	1333
2014	More than 20 years in current department or agency	13	819

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	789
2017	3 to 10 years in current department or agency	45	1450
2017	11 to 20 years in current department or agency	49	1185
2017	More than 20 years in current department or agency	48	659
2014	Less than 3 years in current department or agency	45	834
2014	3 to 10 years in current department or agency	48	1751
2014	11 to 20 years in current department or agency	51	1333
2014	More than 20 years in current department or agency	49	817

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	789
2017	3 to 10 years in current department or agency	26	1450
2017	11 to 20 years in current department or agency	29	1185
2017	More than 20 years in current department or agency	27	659
2014	Less than 3 years in current department or agency	29	834
2014	3 to 10 years in current department or agency	29	1751
2014	11 to 20 years in current department or agency	28	1333
2014	More than 20 years in current department or agency	29	817

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	789
2017	3 to 10 years in current department or agency	4	1450
2017	11 to 20 years in current department or agency	6	1185
2017	More than 20 years in current department or agency	6	659
2014	Less than 3 years in current department or agency	5	834
2014	3 to 10 years in current department or agency	4	1751
2014	11 to 20 years in current department or agency	6	1333
2014	More than 20 years in current department or agency	5	817

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	789
2017	3 to 10 years in current department or agency	23	1450
2017	11 to 20 years in current department or agency	29	1185
2017	More than 20 years in current department or agency	29	659
2014	Less than 3 years in current department or agency	19	834
2014	3 to 10 years in current department or agency	21	1751
2014	11 to 20 years in current department or agency	27	1333
2014	More than 20 years in current department or agency	29	817

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	789
2017	3 to 10 years in current department or agency	9	1450
2017	11 to 20 years in current department or agency	10	1185
2017	More than 20 years in current department or agency	9	659
2014	Less than 3 years in current department or agency	11	834
2014	3 to 10 years in current department or agency	11	1751
2014	11 to 20 years in current department or agency	10	1333
2014	More than 20 years in current department or agency	11	817

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	789
2017	3 to 10 years in current department or agency	5	1450
2017	11 to 20 years in current department or agency	9	1185
2017	More than 20 years in current department or agency	8	659
2014	Less than 3 years in current department or agency	5	834
2014	3 to 10 years in current department or agency	5	1751
2014	11 to 20 years in current department or agency	7	1333
2014	More than 20 years in current department or agency	7	817

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	789
2017	3 to 10 years in current department or agency	13	1450
2017	11 to 20 years in current department or agency	13	1185
2017	More than 20 years in current department or agency	13	659
2014	Less than 3 years in current department or agency	17	834
2014	3 to 10 years in current department or agency	15	1751
2014	11 to 20 years in current department or agency	13	1333
2014	More than 20 years in current department or agency	13	817

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	789
2017	3 to 10 years in current department or agency	9	1450
2017	11 to 20 years in current department or agency	11	1185
2017	More than 20 years in current department or agency	10	659
2014	Less than 3 years in current department or agency	9	834
2014	3 to 10 years in current department or agency	9	1751
2014	11 to 20 years in current department or agency	8	1333
2014	More than 20 years in current department or agency	8	817

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	32	789
2017	3 to 10 years in current department or agency	30	1450
2017	11 to 20 years in current department or agency	25	1185
2017	More than 20 years in current department or agency	23	659
2014	Less than 3 years in current department or agency	30	834
2014	3 to 10 years in current department or agency	27	1751
2014	11 to 20 years in current department or agency	27	1333
2014	More than 20 years in current department or agency	25	817

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	745
2017	3 to 10 years in current department or agency	13	1370
2017	11 to 20 years in current department or agency	12	1071
2017	More than 20 years in current department or agency	13	606
2014	Less than 3 years in current department or agency	15	791
2014	3 to 10 years in current department or agency	15	1655
2014	11 to 20 years in current department or agency	11	1239
2014	More than 20 years in current department or agency	15	759

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	20	745
2017	3 to 10 years in current department or agency	20	1370
2017	11 to 20 years in current department or agency	12	1071
2017	More than 20 years in current department or agency	12	606
2014	Less than 3 years in current department or agency	23	791
2014	3 to 10 years in current department or agency	20	1655
2014	11 to 20 years in current department or agency	14	1239
2014	More than 20 years in current department or agency	12	759

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	745
2017	3 to 10 years in current department or agency	12	1370
2017	11 to 20 years in current department or agency	9	1071
2017	More than 20 years in current department or agency	9	606
2014	Less than 3 years in current department or agency	12	791
2014	3 to 10 years in current department or agency	12	1655
2014	11 to 20 years in current department or agency	10	1239
2014	More than 20 years in current department or agency	9	759

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	745
2017	3 to 10 years in current department or agency	9	1370
2017	11 to 20 years in current department or agency	9	1071
2017	More than 20 years in current department or agency	5	606
2014	Less than 3 years in current department or agency	10	791
2014	3 to 10 years in current department or agency	8	1655
2014	11 to 20 years in current department or agency	7	1239
2014	More than 20 years in current department or agency	7	759

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	745
2017	3 to 10 years in current department or agency	8	1370
2017	11 to 20 years in current department or agency	10	1071
2017	More than 20 years in current department or agency	10	606
2014	Less than 3 years in current department or agency	9	791
2014	3 to 10 years in current department or agency	9	1655
2014	11 to 20 years in current department or agency	12	1239
2014	More than 20 years in current department or agency	10	759

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	745
2017	3 to 10 years in current department or agency	11	1370
2017	11 to 20 years in current department or agency	10	1071
2017	More than 20 years in current department or agency	13	606
2014	Less than 3 years in current department or agency	10	791
2014	3 to 10 years in current department or agency	10	1655
2014	11 to 20 years in current department or agency	12	1239
2014	More than 20 years in current department or agency	13	759

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	745
2017	3 to 10 years in current department or agency	11	1370
2017	11 to 20 years in current department or agency	15	1071
2017	More than 20 years in current department or agency	11	606
2014	Less than 3 years in current department or agency	20	791
2014	3 to 10 years in current department or agency	10	1655
2014	11 to 20 years in current department or agency	13	1239
2014	More than 20 years in current department or agency	10	759

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	745
2017	3 to 10 years in current department or agency	9	1370
2017	11 to 20 years in current department or agency	7	1071
2017	More than 20 years in current department or agency	5	606
2014	Less than 3 years in current department or agency	11	791
2014	3 to 10 years in current department or agency	8	1655
2014	11 to 20 years in current department or agency	7	1239
2014	More than 20 years in current department or agency	6	759

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	745
2017	3 to 10 years in current department or agency	12	1370
2017	11 to 20 years in current department or agency	12	1071
2017	More than 20 years in current department or agency	13	606
2014	Less than 3 years in current department or agency	11	791
2014	3 to 10 years in current department or agency	11	1655
2014	11 to 20 years in current department or agency	13	1239
2014	More than 20 years in current department or agency	12	759

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	745
2017	3 to 10 years in current department or agency	21	1370
2017	11 to 20 years in current department or agency	21	1071
2017	More than 20 years in current department or agency	20	606
2014	Less than 3 years in current department or agency	20	791
2014	3 to 10 years in current department or agency	20	1655
2014	11 to 20 years in current department or agency	20	1239
2014	More than 20 years in current department or agency	17	759

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	745
2017	3 to 10 years in current department or agency	8	1370
2017	11 to 20 years in current department or agency	8	1071
2017	More than 20 years in current department or agency	7	606
2014	Less than 3 years in current department or agency	7	791
2014	3 to 10 years in current department or agency	8	1655
2014	11 to 20 years in current department or agency	8	1239
2014	More than 20 years in current department or agency	7	759

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	44	745
2017	3 to 10 years in current department or agency	44	1370
2017	11 to 20 years in current department or agency	44	1071
2017	More than 20 years in current department or agency	42	606
2014	Less than 3 years in current department or agency	42	791
2014	3 to 10 years in current department or agency	43	1655
2014	11 to 20 years in current department or agency	44	1239
2014	More than 20 years in current department or agency	39	759

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	1	745
2017	3 to 10 years in current department or agency	1	1370
2017	11 to 20 years in current department or agency	1	1071
2014	Less than 3 years in current department or agency	1	791
2014	3 to 10 years in current department or agency	1	1655
2014	11 to 20 years in current department or agency	2	1239
2014	More than 20 years in current department or agency	2	759

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	745
2017	3 to 10 years in current department or agency	50	1370
2017	11 to 20 years in current department or agency	52	1071
2017	More than 20 years in current department or agency	55	606
2014	Less than 3 years in current department or agency	47	791
2014	3 to 10 years in current department or agency	50	1655
2014	11 to 20 years in current department or agency	53	1239
2014	More than 20 years in current department or agency	50	759

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	1	745
2017	3 to 10 years in current department or agency	1	1370
2017	11 to 20 years in current department or agency	1	1071
2017	More than 20 years in current department or agency	1	606

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	745
2017	3 to 10 years in current department or agency	13	1370
2017	11 to 20 years in current department or agency	14	1071
2017	More than 20 years in current department or agency	14	606
2014	Less than 3 years in current department or agency	13	791
2014	3 to 10 years in current department or agency	11	1655
2014	11 to 20 years in current department or agency	11	1239
2014	More than 20 years in current department or agency	16	759

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	79	21	791
2017	3 to 10 years in current department or agency	96	4	1454
2017	11 to 20 years in current department or agency	97	3	1182
2017	More than 20 years in current department or agency	98	2	659

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	16	14	3	3	27	11	68	10	7626
2017	3 to 10 years in current department or agency	19	19	20	6	6	23	7	55	16	9600
2017	11 to 20 years in current department or agency	18	21	21	7	8	21	5	52	20	7071
2017	More than 20 years in current department or agency	18	24	21	6	6	20	4	56	17	4425
2014	Less than 3 years in current department or agency	26	16	15	3	3	27	9	66	11	6952
2014	3 to 10 years in current department or agency	21	20	19	5	5	22	6	58	15	11226
2014	11 to 20 years in current department or agency	19	22	20	7	7	20	5	54	19	7687
2014	More than 20 years in current department or agency	22	26	19	6	6	19	3	60	15	5813

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	27	11	3	2	11	2	81	6	7615
2017	3 to 10 years in current department or agency	33	33	16	5	4	7	1	72	10	9588
2017	11 to 20 years in current department or agency	30	35	16	6	6	6	1	70	13	7067
2017	More than 20 years in current department or agency	31	37	16	6	5	5	1	72	11	4417
2014	Less than 3 years in current department or agency	44	29	11	3	2	10	1	81	6	6951
2014	3 to 10 years in current department or agency	36	32	15	5	4	7	1	74	9	11213
2014	11 to 20 years in current department or agency	32	34	17	6	5	6	1	70	12	7681
2014	More than 20 years in current department or agency	34	37	14	5	4	5	0	75	10	5808

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	44	13	9	3	4	5	73	13	7634
2017	3 to 10 years in current department or agency	27	52	11	6	1	1	1	81	7	9605
2017	11 to 20 years in current department or agency	33	52	8	3	1	0	2	88	4	7078
2017	More than 20 years in current department or agency	36	51	8	2	0	1	2	89	3	4428
2014	Less than 3 years in current department or agency	22	46	13	9	4	3	2	73	13	6952
2014	3 to 10 years in current department or agency	26	52	11	6	2	1	2	80	8	11226
2014	11 to 20 years in current department or agency	33	52	9	3	1	1	2	86	4	7688
2014	More than 20 years in current department or agency	37	49	8	2	1	1	3	89	3	5810

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	25	18	7	4	22	8	60	15	7621
2017	3 to 10 years in current department or agency	15	30	22	9	6	15	4	55	19	9592
2017	11 to 20 years in current department or agency	15	30	22	10	6	14	3	54	20	7068
2017	More than 20 years in current department or agency	16	34	20	8	6	13	3	59	16	4419
2014	Less than 3 years in current department or agency	15	24	20	8	5	20	7	54	18	6951
2014	3 to 10 years in current department or agency	13	27	23	10	7	16	5	51	21	11218
2014	11 to 20 years in current department or agency	13	29	23	10	7	14	4	51	21	7686
2014	More than 20 years in current department or agency	17	31	21	9	6	13	3	57	18	5808

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	26	9	1	1	12	5	87	2	7632
2017	3 to 10 years in current department or agency	45	34	11	2	1	6	1	85	3	9594
2017	11 to 20 years in current department or agency	45	35	9	3	1	5	2	86	4	7073
2017	More than 20 years in current department or agency	44	36	10	3	1	5	2	86	4	4424
2014	Less than 3 years in current department or agency	43	29	10	1	1	14	3	85	2	6952
2014	3 to 10 years in current department or agency	42	33	12	2	1	8	2	83	4	11227
2014	11 to 20 years in current department or agency	42	36	11	3	2	6	2	84	4	7685
2014	More than 20 years in current department or agency	43	36	10	2	1	5	3	86	4	5812

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	26	11	2	2	16	5	81	5	7612
2017	3 to 10 years in current department or agency	34	34	14	4	3	9	1	76	8	9581
2017	11 to 20 years in current department or agency	33	34	14	6	4	7	2	74	10	7065
2017	More than 20 years in current department or agency	33	36	14	5	3	6	2	76	10	4409
2014	Less than 3 years in current department or agency	36	28	13	2	2	16	3	79	5	6950
2014	3 to 10 years in current department or agency	33	33	15	5	3	11	2	74	9	11225
2014	11 to 20 years in current department or agency	32	34	15	5	4	8	2	73	10	7687
2014	More than 20 years in current department or agency	34	35	13	4	3	7	3	77	9	5808

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	5	95	7612
2017	3 to 10 years in current department or agency	9	91	9580
2017	11 to 20 years in current department or agency	9	91	7054
2017	More than 20 years in current department or agency	7	93	4407
2014	Less than 3 years in current department or agency	6	94	6944
2014	3 to 10 years in current department or agency	8	92	11212
2014	11 to 20 years in current department or agency	9	91	7678
2014	More than 20 years in current department or agency	7	93	5795

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	381
2017	3 to 10 years in current department or agency	31	810
2017	11 to 20 years in current department or agency	28	621
2017	More than 20 years in current department or agency	24	315
2014	Less than 3 years in current department or agency	33	374
2014	3 to 10 years in current department or agency	34	845
2014	11 to 20 years in current department or agency	27	641
2014	More than 20 years in current department or agency	24	393

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	70	381
2017	3 to 10 years in current department or agency	80	810
2017	11 to 20 years in current department or agency	84	621
2017	More than 20 years in current department or agency	85	315
2014	Less than 3 years in current department or agency	74	374
2014	3 to 10 years in current department or agency	77	845
2014	11 to 20 years in current department or agency	83	641
2014	More than 20 years in current department or agency	82	393

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	2	381
2017	3 to 10 years in current department or agency	3	810
2017	11 to 20 years in current department or agency	3	621
2017	More than 20 years in current department or agency	2	315
2014	Less than 3 years in current department or agency	2	374
2014	3 to 10 years in current department or agency	2	845
2014	11 to 20 years in current department or agency	3	641
2014	More than 20 years in current department or agency	2	393

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	381
2017	3 to 10 years in current department or agency	5	810
2017	11 to 20 years in current department or agency	4	621
2017	More than 20 years in current department or agency	3	315
2014	Less than 3 years in current department or agency	8	374
2014	3 to 10 years in current department or agency	5	845
2014	11 to 20 years in current department or agency	5	641
2014	More than 20 years in current department or agency	3	393

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	381
2017	3 to 10 years in current department or agency	11	810
2017	11 to 20 years in current department or agency	7	621
2017	More than 20 years in current department or agency	4	315
2014	Less than 3 years in current department or agency	10	374
2014	3 to 10 years in current department or agency	11	845
2014	11 to 20 years in current department or agency	6	641
2014	More than 20 years in current department or agency	4	393

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	381
2017	3 to 10 years in current department or agency	7	810
2017	11 to 20 years in current department or agency	8	621
2017	More than 20 years in current department or agency	7	315
2014	Less than 3 years in current department or agency	13	374
2014	3 to 10 years in current department or agency	10	845
2014	11 to 20 years in current department or agency	9	641
2014	More than 20 years in current department or agency	12	393

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	35	377
2017	3 to 10 years in current department or agency	33	807
2017	11 to 20 years in current department or agency	27	621
2017	More than 20 years in current department or agency	21	314
2014	Less than 3 years in current department or agency	33	374
2014	3 to 10 years in current department or agency	28	844
2014	11 to 20 years in current department or agency	21	641
2014	More than 20 years in current department or agency	18	391

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	377
2017	3 to 10 years in current department or agency	24	807
2017	11 to 20 years in current department or agency	17	621
2017	More than 20 years in current department or agency	13	314
2014	Less than 3 years in current department or agency	26	374
2014	3 to 10 years in current department or agency	21	844
2014	11 to 20 years in current department or agency	19	641
2014	More than 20 years in current department or agency	15	391

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	377
2017	3 to 10 years in current department or agency	21	807
2017	11 to 20 years in current department or agency	18	621
2017	More than 20 years in current department or agency	15	314
2014	Less than 3 years in current department or agency	18	374
2014	3 to 10 years in current department or agency	18	844
2014	11 to 20 years in current department or agency	13	641
2014	More than 20 years in current department or agency	14	391

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	377
2017	3 to 10 years in current department or agency	9	807
2017	11 to 20 years in current department or agency	6	621
2017	More than 20 years in current department or agency	6	314
2014	Less than 3 years in current department or agency	8	374
2014	3 to 10 years in current department or agency	7	844
2014	11 to 20 years in current department or agency	4	641
2014	More than 20 years in current department or agency	5	391

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	377
2017	3 to 10 years in current department or agency	24	807
2017	11 to 20 years in current department or agency	21	621
2017	More than 20 years in current department or agency	36	314
2014	Less than 3 years in current department or agency	24	374
2014	3 to 10 years in current department or agency	24	844
2014	11 to 20 years in current department or agency	21	641
2014	More than 20 years in current department or agency	28	391

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	28	377
2017	3 to 10 years in current department or agency	28	807
2017	11 to 20 years in current department or agency	26	621
2017	More than 20 years in current department or agency	27	314
2014	Less than 3 years in current department or agency	19	374
2014	3 to 10 years in current department or agency	24	844
2014	11 to 20 years in current department or agency	24	641
2014	More than 20 years in current department or agency	26	391

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	377
2017	3 to 10 years in current department or agency	4	807
2017	11 to 20 years in current department or agency	3	621
2017	More than 20 years in current department or agency	3	314
2014	3 to 10 years in current department or agency	2	844
2014	11 to 20 years in current department or agency	2	641
2014	More than 20 years in current department or agency	3	391

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	1	807

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	377
2017	3 to 10 years in current department or agency	7	807
2017	11 to 20 years in current department or agency	7	621
2017	More than 20 years in current department or agency	4	314
2014	Less than 3 years in current department or agency	3	374
2014	3 to 10 years in current department or agency	9	844
2014	11 to 20 years in current department or agency	7	641
2014	More than 20 years in current department or agency	4	391

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	377
2017	3 to 10 years in current department or agency	12	807
2017	11 to 20 years in current department or agency	14	621
2017	More than 20 years in current department or agency	10	314
2014	Less than 3 years in current department or agency	8	374
2014	3 to 10 years in current department or agency	15	844
2014	11 to 20 years in current department or agency	15	641
2014	More than 20 years in current department or agency	11	391

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	1	807
2017	11 to 20 years in current department or agency	1	621

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	377
2017	3 to 10 years in current department or agency	16	807
2017	11 to 20 years in current department or agency	22	621
2017	More than 20 years in current department or agency	21	314
2014	Less than 3 years in current department or agency	13	374
2014	3 to 10 years in current department or agency	14	844
2014	11 to 20 years in current department or agency	19	641
2014	More than 20 years in current department or agency	20	391

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	377
2017	11 to 20 years in current department or agency	0	621
2014	Less than 3 years in current department or agency	0	374
2014	3 to 10 years in current department or agency	1	844
2014	11 to 20 years in current department or agency	1	641
2014	More than 20 years in current department or agency	0	391

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	377
2017	3 to 10 years in current department or agency	17	807
2017	11 to 20 years in current department or agency	21	621
2017	More than 20 years in current department or agency	16	314
2014	Less than 3 years in current department or agency	26	374
2014	3 to 10 years in current department or agency	27	844
2014	11 to 20 years in current department or agency	27	641
2014	More than 20 years in current department or agency	29	391

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	381
2017	3 to 10 years in current department or agency	26	808
2017	11 to 20 years in current department or agency	30	622
2017	More than 20 years in current department or agency	32	314
2014	Less than 3 years in current department or agency	22	374
2014	3 to 10 years in current department or agency	27	844
2014	11 to 20 years in current department or agency	28	643
2014	More than 20 years in current department or agency	32	394

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	381
2017	3 to 10 years in current department or agency	14	808
2017	11 to 20 years in current department or agency	16	622
2017	More than 20 years in current department or agency	14	314
2014	Less than 3 years in current department or agency	11	374
2014	3 to 10 years in current department or agency	14	844
2014	11 to 20 years in current department or agency	17	643
2014	More than 20 years in current department or agency	14	394

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	381
2017	3 to 10 years in current department or agency	2	808
2017	11 to 20 years in current department or agency	4	622
2017	More than 20 years in current department or agency	5	314
2014	Less than 3 years in current department or agency	3	374
2014	3 to 10 years in current department or agency	2	844
2014	11 to 20 years in current department or agency	4	643
2014	More than 20 years in current department or agency	4	394

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	381
2017	3 to 10 years in current department or agency	17	808
2017	11 to 20 years in current department or agency	24	622
2017	More than 20 years in current department or agency	24	314
2014	Less than 3 years in current department or agency	14	374
2014	3 to 10 years in current department or agency	18	844
2014	11 to 20 years in current department or agency	24	643
2014	More than 20 years in current department or agency	27	394

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	381
2017	3 to 10 years in current department or agency	5	808
2017	11 to 20 years in current department or agency	5	622
2017	More than 20 years in current department or agency	4	314
2014	Less than 3 years in current department or agency	5	374
2014	3 to 10 years in current department or agency	5	844
2014	11 to 20 years in current department or agency	6	643
2014	More than 20 years in current department or agency	4	394

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	381
2017	3 to 10 years in current department or agency	6	808
2017	11 to 20 years in current department or agency	8	622
2017	More than 20 years in current department or agency	7	314
2014	Less than 3 years in current department or agency	4	374
2014	3 to 10 years in current department or agency	4	844
2014	11 to 20 years in current department or agency	8	643
2014	More than 20 years in current department or agency	7	394

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	381
2017	3 to 10 years in current department or agency	9	808
2017	11 to 20 years in current department or agency	5	622
2017	More than 20 years in current department or agency	9	314
2014	Less than 3 years in current department or agency	11	374
2014	3 to 10 years in current department or agency	11	844
2014	11 to 20 years in current department or agency	7	643
2014	More than 20 years in current department or agency	8	394

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	381
2017	3 to 10 years in current department or agency	6	808
2017	11 to 20 years in current department or agency	8	622
2017	More than 20 years in current department or agency	8	314
2014	Less than 3 years in current department or agency	5	374
2014	3 to 10 years in current department or agency	9	844
2014	11 to 20 years in current department or agency	9	643
2014	More than 20 years in current department or agency	9	394

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	54	381
2017	3 to 10 years in current department or agency	51	808
2017	11 to 20 years in current department or agency	49	622
2017	More than 20 years in current department or agency	45	314
2014	Less than 3 years in current department or agency	58	374
2014	3 to 10 years in current department or agency	51	844
2014	11 to 20 years in current department or agency	46	643
2014	More than 20 years in current department or agency	43	394

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	358
2017	3 to 10 years in current department or agency	7	754
2017	11 to 20 years in current department or agency	6	569
2017	More than 20 years in current department or agency	4	292
2014	Less than 3 years in current department or agency	7	358
2014	3 to 10 years in current department or agency	7	811
2014	11 to 20 years in current department or agency	6	587
2014	More than 20 years in current department or agency	6	367

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	18	358
2017	3 to 10 years in current department or agency	14	754
2017	11 to 20 years in current department or agency	8	569
2017	More than 20 years in current department or agency	9	292
2014	Less than 3 years in current department or agency	19	358
2014	3 to 10 years in current department or agency	12	811
2014	11 to 20 years in current department or agency	8	587
2014	More than 20 years in current department or agency	7	367

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	358
2017	3 to 10 years in current department or agency	5	754
2017	11 to 20 years in current department or agency	3	569
2017	More than 20 years in current department or agency	4	292
2014	Less than 3 years in current department or agency	5	358
2014	3 to 10 years in current department or agency	5	811
2014	11 to 20 years in current department or agency	2	587
2014	More than 20 years in current department or agency	4	367

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	358
2017	3 to 10 years in current department or agency	3	754
2017	11 to 20 years in current department or agency	2	569
2014	Less than 3 years in current department or agency	3	358
2014	3 to 10 years in current department or agency	4	811
2014	11 to 20 years in current department or agency	3	587

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	358
2017	3 to 10 years in current department or agency	2	754
2017	11 to 20 years in current department or agency	2	569
2017	More than 20 years in current department or agency	2	292
2014	Less than 3 years in current department or agency	3	358
2014	3 to 10 years in current department or agency	3	811
2014	11 to 20 years in current department or agency	2	587
2014	More than 20 years in current department or agency	4	367

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	358
2017	3 to 10 years in current department or agency	3	754
2017	11 to 20 years in current department or agency	6	569
2017	More than 20 years in current department or agency	7	292
2014	Less than 3 years in current department or agency	4	358
2014	3 to 10 years in current department or agency	3	811
2014	11 to 20 years in current department or agency	5	587
2014	More than 20 years in current department or agency	6	367

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	358
2017	3 to 10 years in current department or agency	8	754
2017	11 to 20 years in current department or agency	9	569
2017	More than 20 years in current department or agency	6	292
2014	Less than 3 years in current department or agency	18	358
2014	3 to 10 years in current department or agency	8	811
2014	11 to 20 years in current department or agency	9	587
2014	More than 20 years in current department or agency	8	367

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	358
2017	3 to 10 years in current department or agency	10	754
2017	11 to 20 years in current department or agency	9	569
2017	More than 20 years in current department or agency	5	292
2014	Less than 3 years in current department or agency	10	358
2014	3 to 10 years in current department or agency	9	811
2014	11 to 20 years in current department or agency	8	587
2014	More than 20 years in current department or agency	6	367

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	358
2017	3 to 10 years in current department or agency	10	754
2017	11 to 20 years in current department or agency	10	569
2017	More than 20 years in current department or agency	9	292
2014	Less than 3 years in current department or agency	9	358
2014	3 to 10 years in current department or agency	10	811
2014	11 to 20 years in current department or agency	12	587
2014	More than 20 years in current department or agency	11	367

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	20	358
2017	3 to 10 years in current department or agency	20	754
2017	11 to 20 years in current department or agency	20	569
2017	More than 20 years in current department or agency	23	292
2014	Less than 3 years in current department or agency	17	358
2014	3 to 10 years in current department or agency	17	811
2014	11 to 20 years in current department or agency	23	587
2014	More than 20 years in current department or agency	17	367

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	358
2017	3 to 10 years in current department or agency	8	754
2017	11 to 20 years in current department or agency	8	569
2017	More than 20 years in current department or agency	6	292
2014	Less than 3 years in current department or agency	6	358
2014	3 to 10 years in current department or agency	8	811
2014	11 to 20 years in current department or agency	9	587
2014	More than 20 years in current department or agency	7	367

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	42	358
2017	3 to 10 years in current department or agency	42	754
2017	11 to 20 years in current department or agency	43	569
2017	More than 20 years in current department or agency	41	292
2014	Less than 3 years in current department or agency	39	358
2014	3 to 10 years in current department or agency	42	811
2014	11 to 20 years in current department or agency	45	587
2014	More than 20 years in current department or agency	36	367

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	1	754
2017	11 to 20 years in current department or agency	2	569
2014	3 to 10 years in current department or agency	1	811
2014	11 to 20 years in current department or agency	3	587
2014	More than 20 years in current department or agency	4	367

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	358
2017	3 to 10 years in current department or agency	59	754
2017	11 to 20 years in current department or agency	62	569
2017	More than 20 years in current department or agency	64	292
2014	Less than 3 years in current department or agency	56	358
2014	3 to 10 years in current department or agency	66	811
2014	11 to 20 years in current department or agency	65	587
2014	More than 20 years in current department or agency	63	367

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	2	358
2017	11 to 20 years in current department or agency	2	569

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	358
2017	3 to 10 years in current department or agency	13	754
2017	11 to 20 years in current department or agency	15	569
2017	More than 20 years in current department or agency	14	292
2014	Less than 3 years in current department or agency	11	358
2014	3 to 10 years in current department or agency	13	811
2014	11 to 20 years in current department or agency	13	587
2014	More than 20 years in current department or agency	17	367

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	79	21	384
2017	3 to 10 years in current department or agency	95	5	806
2017	11 to 20 years in current department or agency	97	3	624
2017	More than 20 years in current department or agency	97	3	316

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	17	15	2	2	29	8	71	5	7626
2017	3 to 10 years in current department or agency	21	20	20	3	3	27	6	60	10	9591
2017	11 to 20 years in current department or agency	19	21	22	4	4	26	5	57	12	7067
2017	More than 20 years in current department or agency	20	24	21	4	3	24	4	61	10	4424
2014	Less than 3 years in current department or agency	27	16	15	2	2	31	8	70	6	6953
2014	3 to 10 years in current department or agency	22	19	20	3	3	27	6	62	8	11215
2014	11 to 20 years in current department or agency	20	20	22	4	3	27	5	58	10	7691
2014	More than 20 years in current department or agency	23	23	21	3	3	24	4	63	8	5812

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	27	11	2	2	11	2	83	4	7613
2017	3 to 10 years in current department or agency	35	32	16	3	3	9	1	75	7	9576
2017	11 to 20 years in current department or agency	33	34	16	4	4	7	1	74	9	7048
2017	More than 20 years in current department or agency	33	36	16	4	3	7	0	75	7	4408
2014	Less than 3 years in current department or agency	46	27	11	2	1	11	1	83	4	6950
2014	3 to 10 years in current department or agency	38	31	15	3	2	9	1	77	6	11213
2014	11 to 20 years in current department or agency	34	33	16	4	3	9	1	74	8	7689
2014	More than 20 years in current department or agency	35	35	15	3	3	8	1	77	6	5801

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	28	19	11	12	1	2	57	23	7624
2017	3 to 10 years in current department or agency	27	28	19	12	12	1	2	56	24	9582
2017	11 to 20 years in current department or agency	27	29	19	12	11	1	2	57	23	7060
2017	More than 20 years in current department or agency	27	26	20	12	12	1	3	55	25	4412

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	31	23	10	5	1	2	61	15	7618
2017	3 to 10 years in current department or agency	19	30	27	14	9	0	1	50	23	9572
2017	11 to 20 years in current department or agency	15	28	28	17	10	0	1	44	27	7064
2017	More than 20 years in current department or agency	14	25	29	18	11	0	1	40	30	4414

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	27	15	8	4	1	5	71	13	7608
2017	3 to 10 years in current department or agency	26	29	21	12	7	1	4	58	20	9562
2017	11 to 20 years in current department or agency	20	30	24	14	9	0	3	52	24	7054
2017	More than 20 years in current department or agency	17	29	26	16	10	1	2	47	27	4409

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	24	15	8	6	3	4	68	15	7620
2017	3 to 10 years in current department or agency	27	24	20	14	10	2	4	54	25	9575
2017	11 to 20 years in current department or agency	21	24	22	16	12	2	4	48	29	7062
2017	More than 20 years in current department or agency	19	24	25	16	12	1	3	45	29	4412

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	63	14	6	2	1	1	13	90	3	7597
2017	3 to 10 years in current department or agency	55	17	7	3	2	1	15	86	5	9565
2017	11 to 20 years in current department or agency	51	18	9	3	2	1	16	83	6	7053
2017	More than 20 years in current department or agency	44	20	10	4	2	1	18	79	8	4402

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	28	18	8	5	1	69	13	7597
2017	3 to 10 years in current department or agency	31	31	21	10	6	1	63	16	9543
2017	11 to 20 years in current department or agency	28	31	22	11	7	1	60	18	7039
2017	More than 20 years in current department or agency	31	33	22	8	5	1	65	13	4398

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	29	16	6	3	1	3	73	10	7590
2017	3 to 10 years in current department or agency	26	33	22	10	5	1	2	61	16	9533
2017	11 to 20 years in current department or agency	22	34	23	11	6	1	2	58	18	7029
2017	More than 20 years in current department or agency	23	34	23	11	6	1	2	59	17	4394

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	30	18	8	4	1	3	69	13	7599
2017	3 to 10 years in current department or agency	21	31	23	14	7	1	2	54	22	9538
2017	11 to 20 years in current department or agency	16	30	25	17	10	1	2	47	27	7037
2017	More than 20 years in current department or agency	15	31	26	17	9	1	1	47	27	4397

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	29	16	8	4	1	2	71	12	7598
2017	3 to 10 years in current department or agency	31	31	19	10	6	1	2	64	16	9538
2017	11 to 20 years in current department or agency	27	33	20	11	6	1	2	61	18	7034
2017	More than 20 years in current department or agency	28	33	21	10	5	1	2	63	15	4394

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	32	20	10	6	1	2	63	16	7583
2017	3 to 10 years in current department or agency	26	32	22	12	7	1	2	59	19	9518
2017	11 to 20 years in current department or agency	21	30	23	14	9	1	2	53	24	7028
2017	More than 20 years in current department or agency	19	30	26	16	8	0	2	49	24	4385

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	21	10	4	2	3	85	6	7618
2017	3 to 10 years in current department or agency	51	24	13	5	3	2	78	9	9587
2017	11 to 20 years in current department or agency	48	24	14	7	4	3	75	11	7071
2017	More than 20 years in current department or agency	49	25	14	5	3	3	76	9	4416

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	77	10	4	2	2	1	4	91	5	7616
2017	3 to 10 years in current department or agency	68	14	6	4	3	1	4	87	7	9578
2017	11 to 20 years in current department or agency	66	14	6	4	4	1	4	84	9	7068
2017	More than 20 years in current department or agency	67	15	7	4	3	1	4	86	7	4416

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	68	19	6	2	1	3	90	3	7598
2017	3 to 10 years in current department or agency	55	28	9	3	2	2	85	5	9578
2017	11 to 20 years in current department or agency	52	30	10	4	2	3	84	6	7063
2017	More than 20 years in current department or agency	53	29	10	3	1	3	85	5	4419

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	70	15	6	3	3	1	3	89	6	7611
2017	3 to 10 years in current department or agency	57	21	9	6	4	1	2	80	10	9576
2017	11 to 20 years in current department or agency	54	22	10	6	5	0	3	78	12	7060
2017	More than 20 years in current department or agency	54	23	10	6	4	0	3	80	10	4415

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	64	6	2	1	0	0	26	96	2	7607
2017	3 to 10 years in current department or agency	53	10	4	1	1	1	31	92	3	9566
2017	11 to 20 years in current department or agency	46	13	6	2	1	0	32	87	5	7062
2017	More than 20 years in current department or agency	45	16	7	3	1	0	28	85	5	4410

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	65	16	8	3	1	1	6	88	4	7559
2017	3 to 10 years in current department or agency	57	20	9	4	2	1	8	84	6	9535
2017	11 to 20 years in current department or agency	55	22	10	3	1	0	8	85	5	7022
2017	More than 20 years in current department or agency	57	21	9	3	1	0	8	86	4	4389

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	17	13	12	15	1	2	58	28	7623
2017	3 to 10 years in current department or agency	52	19	9	7	9	1	4	74	16	9588
2017	11 to 20 years in current department or agency	60	19	8	4	4	1	5	83	9	7068
2017	More than 20 years in current department or agency	67	15	6	3	3	1	6	87	6	4420

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	29	12	4	2	0	2	81	7	7614
2017	3 to 10 years in current department or agency	43	32	14	5	2	0	3	77	8	9575
2017	11 to 20 years in current department or agency	41	32	15	6	3	0	3	76	8	7059
2017	More than 20 years in current department or agency	46	31	13	4	2	1	3	80	7	4403

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	17	36	33	9	4	54	13	7629
2017	3 to 10 years in current department or agency	12	31	38	13	5	43	19	9596
2017	11 to 20 years in current department or agency	10	27	41	15	7	37	21	7075
2017	More than 20 years in current department or agency	11	26	41	15	6	37	22	4425

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	6	15	37	26	14	1	41	22	7597
2017	3 to 10 years in current department or agency	9	19	42	21	8	0	29	28	9551
2017	11 to 20 years in current department or agency	10	21	42	20	6	0	27	31	7040
2017	More than 20 years in current department or agency	9	21	43	19	7	0	26	31	4412

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	40	15	6	4	6	74	11	7614
2017	3 to 10 years in current department or agency	26	43	15	8	5	3	71	13	9570
2017	11 to 20 years in current department or agency	26	45	15	7	4	2	73	12	7065
2017	More than 20 years in current department or agency	27	45	15	6	4	3	74	10	4400

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	41	15	10	5	3	69	15	7626
2017	3 to 10 years in current department or agency	17	40	18	14	8	2	59	23	9580
2017	11 to 20 years in current department or agency	16	39	18	15	10	2	56	25	7066
2017	More than 20 years in current department or agency	17	39	20	13	8	2	58	22	4414

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	14	86	7619
2017	3 to 10 years in current department or agency	18	82	9583
2017	11 to 20 years in current department or agency	19	81	7072
2017	More than 20 years in current department or agency	16	84	4416
2014	Less than 3 years in current department or agency	14	86	6936
2014	3 to 10 years in current department or agency	16	84	11208
2014	11 to 20 years in current department or agency	17	83	7676
2014	More than 20 years in current department or agency	15	85	5802

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	82	18	1071
2017	3 to 10 years in current department or agency	80	20	1680
2017	11 to 20 years in current department or agency	81	19	1358
2017	More than 20 years in current department or agency	78	22	691
2014	Less than 3 years in current department or agency	83	17	947
2014	3 to 10 years in current department or agency	83	17	1769
2014	11 to 20 years in current department or agency	78	22	1261
2014	More than 20 years in current department or agency	80	20	854

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	36	5	7	2	1	1	85	10	874
2017	3 to 10 years in current department or agency	44	35	6	8	5	0	0	80	13	1346
2017	11 to 20 years in current department or agency	41	39	5	9	5	1	0	81	14	1100
2017	More than 20 years in current department or agency	44	38	6	7	5	0	1	82	12	536
2014	Less than 3 years in current department or agency	58	30	4	5	2	1	0	89	7	782
2014	3 to 10 years in current department or agency	51	33	5	7	4	0	0	85	10	1476
2014	11 to 20 years in current department or agency	49	32	5	8	5	1	0	82	13	985
2014	More than 20 years in current department or agency	50	32	6	7	4	0	1	83	11	680

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	27	17	8	8	4	1	37	63	7632
2017	3 to 10 years in current department or agency	36	29	17	7	6	4	1	38	62	9595
2017	11 to 20 years in current department or agency	41	28	16	6	5	4	1	43	57	7073
2017	More than 20 years in current department or agency	43	27	14	6	4	4	1	45	55	4426

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	31	4537
2017	3 to 10 years in current department or agency	17	5587
2017	11 to 20 years in current department or agency	13	3801
2017	More than 20 years in current department or agency	11	2277

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	40	4537
2017	3 to 10 years in current department or agency	35	5587
2017	11 to 20 years in current department or agency	32	3801
2017	More than 20 years in current department or agency	27	2277

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	4537
2017	3 to 10 years in current department or agency	16	5587
2017	11 to 20 years in current department or agency	15	3801
2017	More than 20 years in current department or agency	13	2277

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	31	4537
2017	3 to 10 years in current department or agency	40	5587
2017	11 to 20 years in current department or agency	40	3801
2017	More than 20 years in current department or agency	36	2277

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	4537
2017	3 to 10 years in current department or agency	6	5587
2017	11 to 20 years in current department or agency	4	3801
2017	More than 20 years in current department or agency	2	2277

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	40	4537
2017	3 to 10 years in current department or agency	42	5587
2017	11 to 20 years in current department or agency	46	3801
2017	More than 20 years in current department or agency	53	2277

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	8	65	13	7	2	5	4460
2017	3 to 10 years in current department or agency	7	62	16	7	2	6	5499
2017	11 to 20 years in current department or agency	7	59	17	7	3	6	3766
2017	More than 20 years in current department or agency	7	59	16	8	3	6	2259

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	16	24	16	15	16	3	10	46	36	4573
2017	3 to 10 years in current department or agency	9	23	18	16	21	2	11	36	42	5629
2017	11 to 20 years in current department or agency	8	20	19	17	21	3	12	33	45	3852
2017	More than 20 years in current department or agency	7	19	19	18	21	1	14	31	46	2314

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	17	15	18	30	3	8	28	55	4574
2017	3 to 10 years in current department or agency	5	16	16	19	34	2	9	23	59	5629
2017	11 to 20 years in current department or agency	4	15	14	21	34	2	10	22	62	3850
2017	More than 20 years in current department or agency	4	14	17	22	31	1	11	20	60	2305

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me