2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 49 3 7 2 0 0 87 9 3292
2017 Health care practitioners 37 48 0 11 4 0 0 85 15 27
2017 Federal regulators 29 47 5 14 5 0 0 76 19 236
2017 Compliance, inspection and enforcement 26 50 5 14 5 0 0 76 19 8874
2017 Communications or public affairs 36 44 4 11 5 0 0 80 16 328
2017 Access to information and privacy 47 39 3 9 2 0 0 86 10 271
2017 Security 47 43 2 6 2 0 0 90 8 246
2017 Science and technology 28 52 5 10 5 0 0 79 15 256
2017 Library services 24 48 7 14 7 0 0 72 21 29
2017 Legal services 32 44 3 14 7 0 0 76 21 111
2017 Administration and operations 41 45 4 7 3 0 0 86 10 2455
2017 Human resources 37 44 3 9 6 0 0 82 15 967
2017 Financial management 43 43 4 9 1 0 0 86 10 670
2017 Procurement 44 39 1 14 1 0 0 83 16 70
2017 Real property 38 41 9 9 2 0 0 79 12 120
2017 Materiel management 44 41 2 9 4 0 0 85 14 118
2017 Information management 35 45 4 13 3 0 0 80 16 265
2017 Information technology 32 48 5 11 4 0 0 80 15 2575
2017 Internal audit 40 46 5 7 1 0 0 86 9 280
2017 Evaluation 37 46 3 9 5 0 0 82 15 143
2017 Data sciences 29 52 4 11 3 0 0 81 15 180
2017 Policy 38 45 3 11 3 0 0 83 14 342
2017 Project management 38 46 4 8 4 0 0 84 12 515
2017 Other services to the public 37 48 3 9 4 0 0 85 13 1818
2017 None of the above 36 47 4 9 4 0 0 83 13 4599
2014 Client contact centre 42 47 3 6 2 0 0 89 7 3680
2014 Health care practitioners 50 37 8 5 0 0 0 87 5 38
2014 Federal regulators 34 47 4 11 4 0 0 80 16 277
2014 Compliance, inspection and enforcement 30 50 5 11 4 0 0 80 15 9901
2014 Communications or public affairs 40 41 4 13 2 0 0 81 15 337
2014 Access to information and privacy 50 43 3 4 1 0 0 92 4 246
2014 Security 45 44 2 6 1 1 0 90 7 247
2014 Science and technology 31 50 6 8 4 0 0 81 12 249
2014 Library services 37 33 0 27 3 0 0 70 30 30
2014 Legal services 34 42 2 13 8 0 0 77 21 125
2014 Administration and operations 46 43 3 6 2 0 0 89 8 3077
2014 Human resources 45 43 3 7 2 0 0 87 9 1092
2014 Financial management 42 46 4 6 2 0 0 88 8 816
2014 Procurement 51 38 3 5 3 0 0 89 8 73
2014 Real property 40 42 3 11 5 0 0 82 16 160
2014 Materiel management 43 46 2 9 1 0 0 89 9 164
2014 Information management 38 48 1 10 3 0 0 86 13 321
2014 Information technology 37 45 5 9 3 0 0 83 13 2849
2014 Internal audit 32 51 5 9 3 0 0 82 12 339
2014 Evaluation 39 48 3 9 2 0 0 86 11 180
2014 Other services to the public 38 49 3 8 2 0 0 87 10 2583
2014 None of the above 38 46 4 8 3 0 0 84 11 4822

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 73 22 2 1 1 0 1 96 2 3291
2017 Health care practitioners 72 16 4 0 4 0 4 92 4 27
2017 Federal regulators 70 23 3 2 1 0 1 94 3 236
2017 Compliance, inspection and enforcement 76 18 3 1 1 1 1 95 2 8848
2017 Communications or public affairs 77 19 1 3 0 1 0 96 3 328
2017 Access to information and privacy 81 14 2 2 0 0 1 96 2 271
2017 Security 73 22 1 2 1 0 0 95 4 246
2017 Science and technology 60 25 6 4 4 0 1 86 8 257
2017 Library services 69 20 3 3 0 0 4 93 4 29
2017 Legal services 72 23 2 1 0 2 0 97 1 111
2017 Administration and operations 73 20 3 2 1 1 1 94 3 2446
2017 Human resources 74 19 3 2 1 0 1 94 3 964
2017 Financial management 75 19 3 2 1 0 1 95 3 667
2017 Procurement 91 6 3 0 0 0 0 97 0 70
2017 Real property 78 17 3 2 0 0 0 95 2 120
2017 Materiel management 72 23 3 0 2 0 1 96 2 118
2017 Information management 70 23 3 2 1 0 0 94 3 265
2017 Information technology 65 21 6 3 2 1 2 89 5 2572
2017 Internal audit 67 26 3 2 1 1 1 95 3 280
2017 Evaluation 71 21 1 3 2 0 2 94 5 142
2017 Data sciences 75 14 4 3 1 3 1 93 3 180
2017 Policy 79 15 1 1 1 1 2 97 2 342
2017 Project management 75 18 3 2 0 1 0 94 3 514
2017 Other services to the public 77 17 2 2 1 0 1 95 2 1811
2017 None of the above 72 21 3 2 1 1 2 95 3 4585
2014 Client contact centre 75 20 2 2 1 0 0 95 3 3680
2014 Health care practitioners 87 10 0 2 0 0 0 98 2 38
2014 Federal regulators 73 20 1 2 2 0 1 94 4 277
2014 Compliance, inspection and enforcement 78 17 2 1 1 0 1 96 2 9902
2014 Communications or public affairs 74 17 4 2 1 1 1 93 4 337
2014 Access to information and privacy 76 19 3 2 0 0 0 95 2 247
2014 Security 76 18 2 1 0 1 1 96 2 247
2014 Science and technology 73 20 2 1 2 0 1 94 4 249
2014 Library services 73 10 10 4 4 0 0 83 7 30
2014 Legal services 69 21 2 5 1 0 2 92 6 125
2014 Administration and operations 76 18 2 2 0 0 1 95 2 3079
2014 Human resources 75 18 3 2 1 0 1 94 3 1094
2014 Financial management 74 19 3 2 0 1 1 95 2 816
2014 Procurement 85 11 0 1 3 0 0 96 4 73
2014 Real property 71 20 4 1 2 0 1 92 4 160
2014 Materiel management 74 20 2 2 0 1 1 96 2 164
2014 Information management 75 18 3 2 2 0 1 94 3 321
2014 Information technology 68 19 5 4 2 1 2 90 5 2846
2014 Internal audit 67 26 2 4 1 0 0 93 4 339
2014 Evaluation 75 18 3 2 1 1 1 94 3 180
2014 Other services to the public 77 17 2 1 1 0 1 96 2 2582
2014 None of the above 73 19 3 2 1 1 1 94 3 4823

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 68 18 5 4 3 0 2 88 7 3293
2017 Health care practitioners 77 12 4 4 0 0 4 92 4 27
2017 Federal regulators 69 20 3 4 2 1 1 91 6 236
2017 Compliance, inspection and enforcement 77 14 3 2 1 0 2 93 3 8866
2017 Communications or public affairs 66 17 5 10 2 0 0 83 12 327
2017 Access to information and privacy 75 13 5 3 2 0 2 90 6 271
2017 Security 65 22 5 6 2 0 0 87 8 246
2017 Science and technology 61 17 6 8 6 0 1 80 15 256
2017 Library services 71 21 0 4 0 0 4 96 4 28
2017 Legal services 62 20 8 4 2 1 4 86 6 109
2017 Administration and operations 67 19 4 6 2 0 2 87 8 2452
2017 Human resources 63 21 4 8 3 0 1 85 11 968
2017 Financial management 69 16 6 6 2 0 1 86 8 667
2017 Procurement 81 14 2 3 0 0 0 96 3 70
2017 Real property 78 12 6 3 1 0 0 90 4 120
2017 Materiel management 71 20 3 4 1 0 2 92 4 118
2017 Information management 64 18 7 6 4 0 0 83 11 265
2017 Information technology 64 17 5 6 4 0 3 84 11 2576
2017 Internal audit 62 23 5 4 3 0 2 87 8 280
2017 Evaluation 67 24 3 3 1 0 2 93 4 143
2017 Data sciences 74 13 7 4 1 1 1 88 5 180
2017 Policy 70 18 3 6 2 0 1 89 8 342
2017 Project management 64 19 6 7 3 0 0 84 10 514
2017 Other services to the public 76 14 4 3 1 0 2 91 5 1818
2017 None of the above 70 17 4 4 2 0 2 90 6 4592
2014 Client contact centre 67 19 4 6 3 0 2 87 9 3680
2014 Health care practitioners 82 3 8 5 3 0 0 85 8 38
2014 Federal regulators 71 19 3 4 1 0 2 92 6 277
2014 Compliance, inspection and enforcement 78 14 3 2 1 0 2 93 3 9897
2014 Communications or public affairs 69 17 6 5 3 0 1 86 8 337
2014 Access to information and privacy 71 17 2 6 2 0 1 89 8 247
2014 Security 65 20 7 5 2 1 1 86 7 245
2014 Science and technology 68 18 5 4 5 0 1 87 8 249
2014 Library services 80 3 6 6 4 0 0 84 10 30
2014 Legal services 66 18 6 6 3 0 1 85 10 125
2014 Administration and operations 68 17 5 6 3 0 1 86 9 3080
2014 Human resources 61 21 5 8 3 0 1 83 11 1093
2014 Financial management 69 18 4 5 3 0 1 89 8 816
2014 Procurement 77 18 0 4 1 0 0 95 5 73
2014 Real property 73 15 4 4 3 0 1 90 6 160
2014 Materiel management 73 17 3 4 1 0 2 92 5 164
2014 Information management 70 15 5 3 5 0 1 87 8 320
2014 Information technology 63 17 6 6 6 0 2 82 12 2848
2014 Internal audit 61 23 6 6 3 0 1 85 9 338
2014 Evaluation 71 16 4 6 2 0 2 88 8 180
2014 Other services to the public 76 15 3 3 2 0 2 92 4 2583
2014 None of the above 70 17 4 4 2 0 2 89 6 4820

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 39 7 8 3 0 0 82 11 3288
2017 Health care practitioners 48 18 18 13 0 3 0 68 13 27
2017 Federal regulators 36 34 7 16 8 0 0 70 23 236
2017 Compliance, inspection and enforcement 35 36 7 13 8 0 0 71 22 8863
2017 Communications or public affairs 51 32 5 8 4 0 0 83 13 327
2017 Access to information and privacy 47 32 7 9 4 1 0 79 13 271
2017 Security 51 35 4 8 3 0 0 86 10 246
2017 Science and technology 30 36 8 16 10 0 0 66 26 255
2017 Library services 24 31 14 25 7 0 0 55 31 29
2017 Legal services 32 34 6 15 13 0 0 65 28 111
2017 Administration and operations 49 35 5 7 4 0 0 84 11 2449
2017 Human resources 48 33 5 10 4 0 0 81 14 968
2017 Financial management 50 30 7 9 4 0 0 81 13 669
2017 Procurement 64 27 0 9 0 0 0 91 9 70
2017 Real property 50 26 10 7 7 0 0 76 14 120
2017 Materiel management 52 30 8 6 4 0 0 82 10 118
2017 Information management 46 36 3 10 4 0 0 82 14 265
2017 Information technology 42 38 7 9 4 0 0 80 13 2572
2017 Internal audit 38 40 7 12 3 0 0 78 16 280
2017 Evaluation 48 25 8 10 8 0 0 73 18 143
2017 Data sciences 44 35 8 11 3 0 0 78 14 179
2017 Policy 40 33 6 11 9 0 0 73 20 341
2017 Project management 50 33 7 7 3 0 0 83 10 514
2017 Other services to the public 45 35 7 10 4 0 0 79 14 1817
2017 None of the above 42 37 7 10 5 0 0 78 15 4593
2014 Client contact centre 46 38 6 7 3 0 0 84 10 3678
2014 Health care practitioners 56 25 6 11 3 0 0 81 14 36
2014 Federal regulators 41 36 9 6 7 0 0 78 13 277
2014 Compliance, inspection and enforcement 39 35 7 11 7 0 0 75 18 9899
2014 Communications or public affairs 50 35 5 8 3 0 0 85 10 337
2014 Access to information and privacy 49 33 5 8 4 0 0 83 12 246
2014 Security 51 37 3 5 2 1 0 89 7 247
2014 Science and technology 39 27 9 12 13 0 0 66 25 249
2014 Library services 44 37 4 10 6 0 0 80 16 30
2014 Legal services 39 28 8 11 14 0 0 67 25 125
2014 Administration and operations 52 31 5 8 3 0 0 84 11 3076
2014 Human resources 50 31 5 9 5 0 0 81 14 1094
2014 Financial management 50 33 6 7 2 0 0 84 10 816
2014 Procurement 53 36 1 6 4 0 0 89 10 73
2014 Real property 57 28 4 8 3 0 0 84 11 160
2014 Materiel management 51 34 6 7 2 0 0 85 9 164
2014 Information management 50 34 7 7 3 0 0 83 9 321
2014 Information technology 47 34 7 7 5 0 0 81 12 2846
2014 Internal audit 40 37 7 10 6 0 1 77 16 339
2014 Evaluation 44 36 6 10 3 0 0 81 13 180
2014 Other services to the public 43 38 6 8 4 0 0 81 12 2581
2014 None of the above 43 35 7 9 6 0 0 78 15 4823

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 45 9 12 4 0 0 75 16 3289
2017 Health care practitioners 21 56 4 9 11 0 0 76 20 27
2017 Federal regulators 21 43 13 12 10 0 0 64 22 236
2017 Compliance, inspection and enforcement 18 44 11 18 8 0 0 63 26 8867
2017 Communications or public affairs 29 42 12 11 4 1 1 73 15 328
2017 Access to information and privacy 28 44 10 11 6 0 0 72 17 269
2017 Security 34 43 8 11 4 0 0 77 15 246
2017 Science and technology 26 38 14 13 9 0 0 64 21 257
2017 Library services 39 36 14 4 7 0 0 75 11 28
2017 Legal services 17 39 14 14 16 0 1 56 31 111
2017 Administration and operations 28 44 11 12 5 0 0 72 17 2453
2017 Human resources 31 41 9 11 7 0 0 72 19 968
2017 Financial management 31 43 11 11 4 0 0 74 15 669
2017 Procurement 36 37 13 11 3 0 0 73 14 70
2017 Real property 22 42 14 14 7 0 0 65 21 120
2017 Materiel management 38 39 10 11 2 0 0 77 13 118
2017 Information management 29 46 8 12 6 0 0 74 18 264
2017 Information technology 27 43 12 12 6 0 0 70 17 2576
2017 Internal audit 24 48 9 14 6 0 0 72 20 280
2017 Evaluation 27 43 17 10 3 0 0 70 13 143
2017 Data sciences 33 44 12 10 2 0 0 76 12 180
2017 Policy 25 44 10 14 6 1 1 70 20 342
2017 Project management 30 39 15 11 5 0 1 69 16 515
2017 Other services to the public 25 43 10 16 7 0 0 68 23 1817
2017 None of the above 25 42 11 14 7 0 0 67 21 4595
2014 Client contact centre 30 46 10 10 4 0 0 76 15 3678
2014 Health care practitioners 39 45 5 11 0 0 0 84 11 38
2014 Federal regulators 20 44 9 16 11 0 0 64 27 277
2014 Compliance, inspection and enforcement 20 44 11 17 8 0 0 65 24 9895
2014 Communications or public affairs 31 40 8 14 7 0 0 71 21 337
2014 Access to information and privacy 33 42 12 7 4 0 1 76 12 245
2014 Security 26 45 11 11 5 1 0 73 16 247
2014 Science and technology 27 44 7 14 8 0 0 71 22 249
2014 Library services 38 41 14 7 0 0 0 80 7 29
2014 Legal services 22 47 11 10 9 0 1 70 19 125
2014 Administration and operations 30 41 11 12 5 0 0 72 17 3076
2014 Human resources 31 41 11 12 4 0 1 73 16 1094
2014 Financial management 28 45 11 11 5 0 0 73 16 816
2014 Procurement 26 42 7 16 8 0 0 68 25 73
2014 Real property 25 40 13 12 10 0 0 65 22 160
2014 Materiel management 28 42 12 14 4 0 0 70 18 163
2014 Information management 29 44 9 12 6 0 1 74 18 321
2014 Information technology 30 40 12 12 6 0 0 70 18 2845
2014 Internal audit 23 43 13 15 7 0 0 65 22 338
2014 Evaluation 24 47 10 12 7 0 0 71 19 180
2014 Other services to the public 25 45 10 14 5 0 0 71 20 2582
2014 None of the above 25 43 11 15 7 0 0 68 22 4823

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 42 16 8 5 0 0 71 13 3287
2017 Health care practitioners 40 21 32 8 0 0 0 61 8 26
2017 Federal regulators 38 43 10 4 4 0 0 81 9 236
2017 Compliance, inspection and enforcement 37 40 12 7 4 0 0 78 10 8860
2017 Communications or public affairs 44 38 8 8 3 0 0 81 11 328
2017 Access to information and privacy 37 41 11 6 4 0 0 78 11 271
2017 Security 41 42 6 8 3 0 0 83 11 246
2017 Science and technology 35 41 15 6 2 0 0 76 9 256
2017 Library services 73 20 3 3 0 0 0 93 3 29
2017 Legal services 43 41 10 2 3 0 1 85 5 111
2017 Administration and operations 40 37 11 7 4 0 0 77 11 2453
2017 Human resources 48 35 9 5 2 0 0 83 8 966
2017 Financial management 38 40 11 7 3 0 0 79 10 667
2017 Procurement 31 55 10 4 0 0 0 86 4 70
2017 Real property 46 41 5 5 3 0 0 87 8 120
2017 Materiel management 43 30 16 4 6 0 1 73 10 117
2017 Information management 30 45 12 11 2 0 1 75 13 265
2017 Information technology 43 40 9 5 2 0 0 83 8 2577
2017 Internal audit 34 47 12 6 2 0 0 80 8 280
2017 Evaluation 41 36 15 6 3 0 0 76 9 143
2017 Data sciences 41 42 12 4 1 0 0 83 5 180
2017 Policy 43 38 10 5 4 0 0 81 9 341
2017 Project management 40 38 10 9 3 0 0 79 12 514
2017 Other services to the public 36 37 14 7 5 0 0 74 12 1817
2017 None of the above 35 39 14 6 5 0 0 74 11 4591
2014 Client contact centre 29 42 16 7 5 0 0 72 12 3678
2014 Health care practitioners 63 21 16 0 0 0 0 84 0 38
2014 Federal regulators 37 39 12 9 4 0 0 76 12 277
2014 Compliance, inspection and enforcement 37 41 12 6 3 0 0 78 10 9902
2014 Communications or public affairs 48 34 7 7 4 0 0 82 11 337
2014 Access to information and privacy 36 43 16 4 1 0 0 79 5 247
2014 Security 43 41 7 5 2 1 0 86 7 247
2014 Science and technology 48 35 8 6 2 0 0 84 8 249
2014 Library services 66 31 0 3 0 0 0 97 3 30
2014 Legal services 45 41 10 4 1 0 0 86 5 125
2014 Administration and operations 39 36 13 8 4 0 0 75 12 3078
2014 Human resources 46 34 10 7 3 0 0 80 10 1095
2014 Financial management 38 43 11 5 3 0 0 81 8 815
2014 Procurement 40 37 18 4 1 0 0 77 5 73
2014 Real property 51 36 8 4 1 1 0 87 5 160
2014 Materiel management 40 35 13 7 4 1 0 75 12 164
2014 Information management 37 43 9 7 4 0 0 80 11 321
2014 Information technology 44 39 9 5 3 0 0 83 8 2846
2014 Internal audit 34 47 11 6 2 0 0 81 8 339
2014 Evaluation 30 47 9 8 6 0 0 77 14 180
2014 Other services to the public 34 39 14 7 5 0 0 74 12 2582
2014 None of the above 34 39 15 7 4 0 0 74 11 4822

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 42 11 7 4 0 0 78 11 3286
2017 Health care practitioners 48 33 12 8 0 0 0 80 8 26
2017 Federal regulators 38 49 6 6 2 0 0 87 8 236
2017 Compliance, inspection and enforcement 43 40 8 5 3 0 0 84 9 8849
2017 Communications or public affairs 55 34 4 6 2 0 0 89 7 328
2017 Access to information and privacy 41 42 9 4 4 0 0 84 7 271
2017 Security 51 36 7 5 2 0 0 87 6 246
2017 Science and technology 41 41 9 7 3 0 0 82 9 257
2017 Library services 76 17 3 3 0 0 0 93 3 29
2017 Legal services 51 36 4 5 3 0 1 88 8 111
2017 Administration and operations 45 36 8 7 3 0 0 81 10 2448
2017 Human resources 54 36 4 5 2 0 0 89 7 965
2017 Financial management 44 39 9 6 2 0 0 83 8 666
2017 Procurement 44 49 3 4 0 0 0 93 4 70
2017 Real property 53 31 9 4 2 0 0 85 6 120
2017 Materiel management 46 30 12 5 6 0 1 77 11 117
2017 Information management 36 42 11 9 2 0 0 78 11 264
2017 Information technology 47 39 7 5 2 0 0 86 7 2575
2017 Internal audit 41 45 7 5 2 0 0 86 7 280
2017 Evaluation 47 36 7 7 2 1 0 84 10 143
2017 Data sciences 47 41 7 3 2 0 0 88 5 180
2017 Policy 49 38 7 4 2 0 0 87 6 340
2017 Project management 46 37 8 7 3 0 0 83 10 514
2017 Other services to the public 43 37 9 7 3 0 0 80 10 1817
2017 None of the above 39 41 10 6 4 0 0 80 10 4586
2014 Client contact centre 36 42 11 7 4 0 0 78 11 3672
2014 Health care practitioners 66 29 5 0 0 0 0 95 0 38
2014 Federal regulators 42 41 9 4 3 1 0 84 8 277
2014 Compliance, inspection and enforcement 43 42 8 5 3 0 0 85 8 9898
2014 Communications or public affairs 53 31 6 7 3 0 0 84 10 337
2014 Access to information and privacy 38 45 11 6 1 0 0 82 7 247
2014 Security 46 42 6 4 2 1 0 89 5 247
2014 Science and technology 52 35 5 6 2 0 0 87 8 248
2014 Library services 59 34 3 4 0 0 0 93 4 30
2014 Legal services 52 38 6 2 2 0 0 90 3 125
2014 Administration and operations 43 36 9 8 4 0 0 79 11 3077
2014 Human resources 51 34 8 6 2 0 0 84 8 1094
2014 Financial management 46 38 9 6 1 0 0 84 7 815
2014 Procurement 47 36 12 4 1 0 0 82 5 73
2014 Real property 58 32 4 5 1 0 0 90 6 160
2014 Materiel management 45 32 12 7 4 1 0 77 11 163
2014 Information management 42 36 11 7 3 0 0 78 10 320
2014 Information technology 48 37 7 5 3 0 0 86 8 2845
2014 Internal audit 36 46 9 5 3 0 0 82 9 339
2014 Evaluation 35 44 8 9 3 0 1 80 12 179
2014 Other services to the public 41 39 10 7 4 0 0 80 10 2578
2014 None of the above 39 40 11 6 4 0 0 79 9 4821

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 45 41 7 5 2 0 0 86 7 3279
2017 Health care practitioners 48 39 0 8 0 0 5 92 8 26
2017 Federal regulators 47 41 5 5 3 0 0 88 7 235
2017 Compliance, inspection and enforcement 41 40 8 8 3 0 0 81 11 8848
2017 Communications or public affairs 55 33 3 5 2 0 0 89 8 327
2017 Access to information and privacy 52 36 4 6 2 0 0 88 8 271
2017 Security 57 34 4 4 0 0 0 92 4 246
2017 Science and technology 44 38 7 7 3 1 0 83 9 256
2017 Library services 37 49 7 7 0 0 0 86 7 29
2017 Legal services 36 39 11 10 3 2 0 76 13 111
2017 Administration and operations 55 35 5 4 1 0 0 90 5 2444
2017 Human resources 61 29 4 4 2 0 0 90 6 967
2017 Financial management 52 33 7 5 3 0 0 85 7 665
2017 Procurement 64 30 4 1 0 0 0 94 1 70
2017 Real property 59 30 6 3 2 0 1 89 5 120
2017 Materiel management 58 31 7 3 2 0 0 89 4 116
2017 Information management 52 38 4 4 1 1 0 90 5 265
2017 Information technology 51 36 8 4 1 0 0 87 5 2569
2017 Internal audit 45 40 9 5 1 0 0 85 6 278
2017 Evaluation 44 42 6 6 1 0 1 87 7 143
2017 Data sciences 57 33 7 2 1 0 0 90 3 178
2017 Policy 54 31 6 5 3 1 0 85 8 340
2017 Project management 61 30 6 3 1 0 0 90 4 515
2017 Other services to the public 48 37 7 6 2 0 0 85 8 1811
2017 None of the above 47 38 7 5 2 0 0 85 8 4583
2014 Client contact centre 47 40 7 4 2 0 0 87 6 3676
2014 Health care practitioners 66 29 0 5 0 0 0 95 5 38
2014 Federal regulators 43 39 8 7 3 0 0 82 10 277
2014 Compliance, inspection and enforcement 43 39 8 7 3 0 0 82 10 9888
2014 Communications or public affairs 60 30 4 4 2 1 0 90 6 337
2014 Access to information and privacy 53 34 9 4 0 0 0 87 4 246
2014 Security 58 31 4 3 2 1 0 90 5 247
2014 Science and technology 47 37 7 7 2 0 0 84 9 249
2014 Library services 66 34 0 0 0 0 0 100 0 30
2014 Legal services 45 32 9 9 5 1 0 77 14 125
2014 Administration and operations 54 34 6 4 1 0 0 88 6 3077
2014 Human resources 60 31 5 3 1 0 0 91 4 1094
2014 Financial management 50 37 6 5 1 0 0 87 6 816
2014 Procurement 59 29 7 6 0 0 0 88 6 73
2014 Real property 55 35 9 1 1 0 0 89 2 159
2014 Materiel management 47 42 8 2 1 0 0 89 3 164
2014 Information management 49 37 8 5 2 0 0 85 7 321
2014 Information technology 51 35 7 4 2 0 0 87 6 2845
2014 Internal audit 41 42 8 6 3 0 0 83 9 339
2014 Evaluation 47 40 5 6 2 0 0 87 8 179
2014 Other services to the public 46 38 7 6 2 0 0 85 7 2581
2014 None of the above 44 39 8 6 2 0 0 83 8 4820

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 38 11 8 4 0 1 77 12 3288
2017 Health care practitioners 41 33 14 8 0 0 5 78 8 26
2017 Federal regulators 46 34 9 6 3 0 1 81 10 233
2017 Compliance, inspection and enforcement 42 36 9 7 5 0 0 78 12 8856
2017 Communications or public affairs 45 32 7 10 3 0 1 78 14 327
2017 Access to information and privacy 43 35 8 7 4 1 2 80 11 271
2017 Security 53 30 7 6 3 0 0 84 9 246
2017 Science and technology 39 39 9 7 5 0 0 78 12 257
2017 Library services 41 41 7 7 4 0 0 83 11 29
2017 Legal services 43 31 13 6 7 0 0 74 13 111
2017 Administration and operations 50 32 8 6 3 0 0 82 10 2451
2017 Human resources 51 33 5 7 4 0 0 85 11 967
2017 Financial management 50 31 7 8 3 0 0 81 12 667
2017 Procurement 56 36 3 1 3 0 1 93 4 70
2017 Real property 53 27 9 7 3 0 0 81 10 120
2017 Materiel management 47 33 8 8 3 0 0 80 12 117
2017 Information management 44 36 9 8 3 0 0 80 10 263
2017 Information technology 47 35 9 6 3 0 0 83 8 2575
2017 Internal audit 43 38 9 4 4 0 1 83 8 280
2017 Evaluation 44 40 10 2 4 1 0 84 6 143
2017 Data sciences 50 31 11 6 2 0 1 82 8 180
2017 Policy 54 30 5 6 4 1 0 85 10 341
2017 Project management 55 29 6 7 3 0 0 84 9 515
2017 Other services to the public 45 33 11 6 3 0 1 79 10 1816
2017 None of the above 43 34 11 7 4 0 0 78 11 4588
2014 Client contact centre 36 37 13 8 4 0 1 74 13 3677
2014 Health care practitioners 68 21 3 0 8 0 0 89 8 37
2014 Federal regulators 41 35 11 8 5 0 0 76 13 276
2014 Compliance, inspection and enforcement 40 36 11 7 4 0 0 77 12 9898
2014 Communications or public affairs 52 28 9 7 4 0 1 81 10 337
2014 Access to information and privacy 48 31 11 6 2 1 1 80 9 247
2014 Security 53 32 7 4 2 1 0 86 7 247
2014 Science and technology 45 35 6 7 6 0 0 81 13 249
2014 Library services 57 30 4 10 0 0 0 86 10 30
2014 Legal services 50 28 10 6 5 0 2 79 11 125
2014 Administration and operations 46 34 9 6 4 0 0 81 10 3079
2014 Human resources 48 33 7 7 4 0 0 81 11 1094
2014 Financial management 46 34 10 5 3 0 0 81 8 816
2014 Procurement 48 38 7 7 0 0 0 86 7 73
2014 Real property 44 38 10 4 2 0 1 83 7 160
2014 Materiel management 41 32 15 6 4 1 1 75 11 164
2014 Information management 45 34 9 7 4 1 0 80 11 321
2014 Information technology 48 33 9 6 3 1 0 82 9 2847
2014 Internal audit 39 39 12 6 3 1 1 79 10 339
2014 Evaluation 38 38 12 8 3 1 1 77 12 180
2014 Other services to the public 42 35 12 6 4 0 1 77 11 2580
2014 None of the above 39 36 12 8 5 0 1 75 13 4820

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 26 11 6 6 2 10 74 14 3284
2017 Health care practitioners 18 22 21 11 4 5 19 53 20 26
2017 Federal regulators 33 13 14 12 13 4 11 54 29 236
2017 Compliance, inspection and enforcement 24 18 15 10 13 3 17 52 29 8851
2017 Communications or public affairs 35 20 14 9 6 5 11 66 18 328
2017 Access to information and privacy 41 21 13 6 5 3 11 72 13 270
2017 Security 43 22 10 8 7 2 9 72 16 246
2017 Science and technology 31 21 12 13 14 3 7 58 30 256
2017 Library services 24 20 17 7 11 10 10 56 22 29
2017 Legal services 16 20 13 15 14 4 17 45 37 111
2017 Administration and operations 33 20 13 9 8 2 15 64 20 2447
2017 Human resources 33 23 8 9 10 3 14 67 23 967
2017 Financial management 33 21 14 7 9 3 12 64 19 667
2017 Procurement 27 24 17 6 4 6 16 65 12 70
2017 Real property 40 22 11 8 9 2 9 68 20 120
2017 Materiel management 47 25 7 10 6 3 2 76 17 117
2017 Information management 32 23 16 3 7 5 14 68 12 265
2017 Information technology 46 26 10 5 4 2 6 79 10 2574
2017 Internal audit 35 20 13 7 7 4 15 67 17 279
2017 Evaluation 26 17 20 7 12 3 15 52 23 143
2017 Data sciences 24 15 18 9 7 7 21 53 22 180
2017 Policy 26 14 12 9 10 4 25 56 27 341
2017 Project management 34 23 9 11 7 2 14 68 21 514
2017 Other services to the public 33 19 14 6 9 3 17 64 19 1817
2017 None of the above 29 19 14 7 10 3 17 61 22 4586
2014 Client contact centre 40 25 10 6 7 2 9 75 14 3679
2014 Health care practitioners 53 18 8 0 8 3 11 82 9 38
2014 Federal regulators 25 21 11 12 15 3 13 55 32 277
2014 Compliance, inspection and enforcement 24 20 15 10 13 3 15 53 29 9902
2014 Communications or public affairs 34 23 9 11 8 1 14 67 23 337
2014 Access to information and privacy 36 24 12 4 6 4 13 73 13 247
2014 Security 46 32 6 6 2 1 6 85 9 247
2014 Science and technology 36 25 10 7 10 3 9 69 20 248
2014 Library services 30 20 20 6 17 0 7 53 25 30
2014 Legal services 31 16 11 7 16 3 15 58 29 125
2014 Administration and operations 33 23 11 9 8 2 14 67 20 3077
2014 Human resources 31 20 12 11 11 2 14 61 26 1093
2014 Financial management 31 23 13 9 8 2 14 64 20 816
2014 Procurement 36 23 10 12 5 1 12 69 20 73
2014 Real property 35 26 9 8 11 1 10 68 21 160
2014 Materiel management 39 29 7 11 7 2 5 73 20 164
2014 Information management 30 24 13 8 9 3 13 64 20 320
2014 Information technology 44 24 10 7 5 2 7 76 13 2846
2014 Internal audit 23 26 13 7 9 2 19 62 21 339
2014 Evaluation 26 19 18 11 7 4 14 56 22 180
2014 Other services to the public 30 19 13 9 11 3 16 60 24 2581
2014 None of the above 28 20 14 8 11 3 15 59 24 4819

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 45 13 7 4 0 0 75 12 3286
2017 Health care practitioners 39 43 11 7 0 0 0 82 7 27
2017 Federal regulators 30 48 13 4 6 0 0 78 10 236
2017 Compliance, inspection and enforcement 28 46 12 9 5 0 0 74 13 8861
2017 Communications or public affairs 34 44 11 7 4 0 0 78 11 328
2017 Access to information and privacy 36 41 12 6 4 0 0 77 10 271
2017 Security 39 42 10 5 3 0 0 82 8 246
2017 Science and technology 25 48 14 7 6 0 0 73 13 257
2017 Library services 45 45 3 7 0 0 0 90 7 29
2017 Legal services 39 42 7 7 4 1 0 82 11 111
2017 Administration and operations 35 44 11 6 4 0 0 79 10 2455
2017 Human resources 38 43 9 6 3 0 0 81 9 965
2017 Financial management 32 45 12 8 3 0 0 77 11 669
2017 Procurement 32 48 14 4 1 0 0 80 6 70
2017 Real property 27 53 13 3 4 0 0 80 7 120
2017 Materiel management 33 42 17 5 3 0 0 75 8 117
2017 Information management 28 48 12 7 5 0 0 76 12 265
2017 Information technology 33 46 11 6 3 0 0 79 10 2578
2017 Internal audit 26 47 17 8 3 0 0 73 11 280
2017 Evaluation 30 46 14 9 2 0 0 76 11 143
2017 Data sciences 32 54 9 3 2 0 0 86 5 180
2017 Policy 32 47 9 9 3 0 0 79 12 342
2017 Project management 37 43 11 4 5 0 0 80 9 513
2017 Other services to the public 34 44 12 7 4 0 0 78 10 1818
2017 None of the above 31 45 13 7 5 0 0 76 12 4593
2014 Client contact centre 29 48 13 6 4 0 0 77 10 3678
2014 Health care practitioners 47 37 11 5 0 0 0 84 5 38
2014 Federal regulators 33 46 11 5 4 0 0 80 9 277
2014 Compliance, inspection and enforcement 28 47 12 8 5 0 0 75 13 9900
2014 Communications or public affairs 38 39 8 11 4 0 0 77 15 337
2014 Access to information and privacy 38 43 12 5 2 0 0 81 7 247
2014 Security 36 44 13 4 2 1 0 81 6 247
2014 Science and technology 34 39 10 8 9 0 0 73 16 249
2014 Library services 63 27 0 10 0 0 0 90 10 30
2014 Legal services 34 48 7 5 5 2 0 83 10 125
2014 Administration and operations 35 43 11 7 4 0 0 78 11 3079
2014 Human resources 36 43 9 8 3 0 0 80 11 1095
2014 Financial management 31 47 11 7 3 0 0 79 11 815
2014 Procurement 29 45 11 12 3 0 0 74 15 73
2014 Real property 34 45 9 10 1 0 0 80 11 160
2014 Materiel management 35 47 8 6 4 0 0 82 10 164
2014 Information management 31 47 10 7 4 0 0 79 11 321
2014 Information technology 33 45 11 7 4 0 0 78 11 2849
2014 Internal audit 21 52 12 10 4 0 0 74 14 338
2014 Evaluation 26 49 13 9 3 0 0 75 13 180
2014 Other services to the public 32 46 11 7 4 0 0 78 11 2583
2014 None of the above 30 45 13 7 4 0 0 75 11 4819

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 38 18 13 8 0 0 60 22 3284
2017 Health care practitioners 28 43 14 7 7 0 0 72 15 27
2017 Federal regulators 23 40 14 14 9 0 0 63 23 235
2017 Compliance, inspection and enforcement 18 35 19 16 11 0 0 54 27 8861
2017 Communications or public affairs 31 41 11 9 7 0 0 72 16 328
2017 Access to information and privacy 29 40 14 8 8 0 0 69 17 271
2017 Security 30 43 14 8 4 1 0 74 12 246
2017 Science and technology 16 40 15 18 11 0 0 57 29 256
2017 Library services 24 45 14 7 11 0 0 69 18 29
2017 Legal services 29 34 10 13 11 3 0 65 25 111
2017 Administration and operations 30 38 15 11 6 0 0 68 17 2454
2017 Human resources 34 38 13 9 6 0 0 72 15 967
2017 Financial management 27 39 17 10 7 0 0 66 17 668
2017 Procurement 37 37 13 10 3 0 0 74 13 70
2017 Real property 33 37 13 13 4 0 0 70 17 120
2017 Materiel management 35 33 19 10 3 0 0 68 13 117
2017 Information management 24 41 14 11 9 1 0 66 20 265
2017 Information technology 26 39 17 10 6 0 0 66 17 2573
2017 Internal audit 20 37 25 11 7 0 0 57 18 279
2017 Evaluation 26 34 23 9 8 0 0 59 17 143
2017 Data sciences 30 41 14 12 3 0 0 71 15 180
2017 Policy 33 37 11 14 5 0 0 70 19 342
2017 Project management 37 34 13 11 6 0 0 70 17 513
2017 Other services to the public 23 37 17 14 8 0 0 60 23 1816
2017 None of the above 23 37 19 13 8 0 0 60 21 4588
2014 Client contact centre 19 37 21 14 9 0 0 56 23 3676
2014 Health care practitioners 29 39 11 8 13 0 0 68 21 38
2014 Federal regulators 21 36 20 11 12 0 0 57 23 277
2014 Compliance, inspection and enforcement 18 35 19 17 12 0 0 52 29 9901
2014 Communications or public affairs 33 36 12 10 9 0 0 70 19 337
2014 Access to information and privacy 30 39 16 8 7 0 0 69 15 247
2014 Security 23 44 16 10 6 1 0 68 16 247
2014 Science and technology 24 31 16 14 13 1 0 55 28 248
2014 Library services 38 39 6 14 0 3 0 79 14 30
2014 Legal services 22 40 19 9 8 2 0 63 17 125
2014 Administration and operations 27 38 15 11 8 0 0 66 19 3078
2014 Human resources 28 38 14 14 6 0 0 66 20 1094
2014 Financial management 25 37 16 13 8 0 0 62 21 815
2014 Procurement 19 40 20 14 5 0 1 60 19 73
2014 Real property 28 38 16 13 5 0 0 66 18 160
2014 Materiel management 23 40 17 15 5 0 0 63 20 163
2014 Information management 24 38 18 14 7 0 0 62 21 321
2014 Information technology 25 38 17 12 8 0 0 64 20 2849
2014 Internal audit 15 38 22 15 9 0 0 53 24 338
2014 Evaluation 19 38 18 14 11 1 1 57 25 180
2014 Other services to the public 21 38 17 14 9 1 0 59 23 2580
2014 None of the above 20 37 18 14 11 1 0 57 25 4818

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 44 10 6 2 0 0 82 8 3286
2017 Health care practitioners 36 35 7 18 4 0 0 71 22 27
2017 Federal regulators 35 45 12 5 4 0 0 80 9 236
2017 Compliance, inspection and enforcement 30 45 11 10 4 0 0 75 14 8852
2017 Communications or public affairs 30 45 12 7 6 0 0 75 13 328
2017 Access to information and privacy 41 37 11 7 4 0 0 78 11 271
2017 Security 35 45 10 7 3 0 0 80 10 246
2017 Science and technology 26 46 10 10 7 0 0 72 18 257
2017 Library services 31 52 7 3 8 0 0 82 11 29
2017 Legal services 31 47 11 6 5 0 0 78 12 111
2017 Administration and operations 33 45 10 8 3 0 0 79 11 2450
2017 Human resources 34 41 11 10 4 0 0 75 14 967
2017 Financial management 36 44 10 7 3 0 0 80 10 668
2017 Procurement 36 56 4 4 0 0 0 91 4 70
2017 Real property 31 39 14 11 4 0 0 70 15 120
2017 Materiel management 35 45 9 9 2 0 0 80 11 117
2017 Information management 28 46 12 11 3 0 0 74 14 264
2017 Information technology 30 46 13 8 3 0 0 76 11 2575
2017 Internal audit 27 52 12 6 2 0 0 80 9 280
2017 Evaluation 31 51 9 8 1 0 1 83 8 143
2017 Data sciences 28 43 16 12 1 0 0 71 13 180
2017 Policy 33 44 9 12 2 0 0 76 14 342
2017 Project management 31 40 12 11 6 0 0 71 17 513
2017 Other services to the public 39 41 10 7 3 0 0 80 10 1818
2017 None of the above 33 44 11 8 4 0 0 77 12 4584

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 39 10 4 3 1 0 83 7 3284
2017 Health care practitioners 54 27 11 4 0 0 4 85 4 27
2017 Federal regulators 43 40 9 5 3 0 0 83 8 235
2017 Compliance, inspection and enforcement 41 41 9 5 3 0 0 83 8 8854
2017 Communications or public affairs 44 40 9 3 3 1 0 84 6 327
2017 Access to information and privacy 53 33 9 2 2 1 0 86 4 271
2017 Security 50 35 8 7 0 0 0 85 7 246
2017 Science and technology 35 40 12 7 5 0 0 76 12 255
2017 Library services 47 42 4 4 4 0 0 89 7 28
2017 Legal services 41 47 6 3 2 1 0 89 5 110
2017 Administration and operations 48 38 9 3 2 0 0 86 6 2449
2017 Human resources 47 40 7 3 2 0 0 88 5 966
2017 Financial management 46 40 9 2 2 0 0 87 4 668
2017 Procurement 54 37 4 4 0 0 0 91 4 70
2017 Real property 42 41 8 7 2 0 0 83 9 120
2017 Materiel management 47 37 9 4 2 0 0 85 6 117
2017 Information management 43 38 9 7 2 1 0 82 9 265
2017 Information technology 43 41 9 4 2 0 0 85 6 2574
2017 Internal audit 35 47 12 4 2 0 0 82 6 279
2017 Evaluation 46 44 4 3 1 1 0 91 5 142
2017 Data sciences 40 47 9 2 1 0 0 87 3 180
2017 Policy 49 36 9 5 1 0 0 85 6 342
2017 Project management 47 37 8 5 2 0 0 85 7 514
2017 Other services to the public 48 38 8 4 2 0 0 86 6 1814
2017 None of the above 42 40 10 5 3 1 0 83 7 4585
2014 Client contact centre 40 43 10 4 2 1 0 84 6 3680
2014 Health care practitioners 60 37 0 3 0 0 0 97 3 38
2014 Federal regulators 40 41 12 3 4 0 0 81 7 276
2014 Compliance, inspection and enforcement 39 42 10 5 3 0 0 81 8 9898
2014 Communications or public affairs 50 37 6 5 2 0 0 87 7 337
2014 Access to information and privacy 55 31 9 2 1 2 0 87 3 247
2014 Security 45 44 6 2 1 2 0 91 2 247
2014 Science and technology 44 36 9 4 6 1 0 81 10 249
2014 Library services 66 20 7 7 0 0 0 86 7 30
2014 Legal services 43 44 6 4 2 0 1 88 6 125
2014 Administration and operations 46 39 10 3 2 1 0 85 5 3078
2014 Human resources 46 35 11 6 1 0 0 82 7 1094
2014 Financial management 40 44 11 4 1 0 0 84 5 815
2014 Procurement 41 43 8 6 1 1 0 85 7 73
2014 Real property 48 40 7 4 1 0 0 88 5 160
2014 Materiel management 44 40 11 4 1 0 0 84 5 164
2014 Information management 41 42 10 3 3 1 0 84 6 320
2014 Information technology 44 40 10 4 2 0 0 83 6 2848
2014 Internal audit 28 50 13 6 3 0 0 78 9 338
2014 Evaluation 40 38 13 8 1 1 0 78 9 180
2014 Other services to the public 44 40 10 4 2 1 0 84 6 2581
2014 None of the above 40 42 11 4 2 1 0 82 6 4815

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 40 17 11 8 0 0 64 19 3283
2017 Health care practitioners 30 37 12 14 7 0 0 67 21 27
2017 Federal regulators 26 42 11 13 9 0 0 68 21 236
2017 Compliance, inspection and enforcement 21 37 17 14 11 0 0 58 25 8855
2017 Communications or public affairs 35 38 12 10 5 0 0 73 15 328
2017 Access to information and privacy 33 41 12 8 6 0 0 74 14 271
2017 Security 34 39 14 9 3 0 0 74 13 246
2017 Science and technology 22 39 16 15 9 0 0 60 24 257
2017 Library services 41 14 24 14 7 0 0 55 21 29
2017 Legal services 31 36 11 14 7 1 0 68 21 110
2017 Administration and operations 34 37 13 11 6 0 0 71 16 2449
2017 Human resources 37 37 11 9 5 0 0 74 15 966
2017 Financial management 29 42 13 9 7 0 0 71 15 667
2017 Procurement 40 43 9 7 1 0 0 83 8 70
2017 Real property 31 40 13 10 6 0 0 71 16 120
2017 Materiel management 34 37 15 9 3 1 0 72 13 117
2017 Information management 27 44 11 9 8 0 0 71 18 265
2017 Information technology 32 42 13 7 6 0 0 74 12 2573
2017 Internal audit 20 42 23 9 6 0 0 63 14 280
2017 Evaluation 30 41 15 8 6 0 0 71 13 143
2017 Data sciences 30 45 14 8 3 0 0 75 12 179
2017 Policy 36 34 12 10 7 0 0 71 17 342
2017 Project management 35 36 13 9 6 0 0 72 16 512
2017 Other services to the public 28 37 15 12 8 0 0 65 19 1814
2017 None of the above 25 38 17 12 8 0 0 63 20 4585

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 37 10 3 2 0 0 85 5 3283
2017 Health care practitioners 54 31 4 12 0 0 0 85 12 27
2017 Federal regulators 48 39 7 5 1 0 0 87 6 236
2017 Compliance, inspection and enforcement 49 36 10 3 1 0 0 86 5 8847
2017 Communications or public affairs 51 37 6 4 1 0 0 88 5 326
2017 Access to information and privacy 54 34 7 3 2 0 0 88 5 270
2017 Security 61 27 8 4 1 0 0 87 5 245
2017 Science and technology 45 36 13 5 2 0 0 81 7 256
2017 Library services 69 20 7 3 0 0 0 90 3 29
2017 Legal services 50 36 7 2 5 0 0 86 7 109
2017 Administration and operations 56 33 7 3 1 0 0 89 4 2444
2017 Human resources 57 33 7 2 1 0 0 90 4 967
2017 Financial management 53 36 7 2 2 0 0 89 4 667
2017 Procurement 56 37 7 0 0 0 0 93 0 70
2017 Real property 58 32 7 3 1 0 0 89 4 120
2017 Materiel management 56 29 11 2 1 0 0 85 3 117
2017 Information management 48 36 11 4 2 0 0 84 6 265
2017 Information technology 51 35 9 3 1 0 0 87 4 2569
2017 Internal audit 45 40 10 4 0 0 0 86 4 279
2017 Evaluation 51 35 11 1 1 0 0 86 3 143
2017 Data sciences 53 35 9 3 1 0 0 88 3 179
2017 Policy 51 36 9 2 1 0 0 88 3 341
2017 Project management 56 33 8 2 1 0 0 89 3 514
2017 Other services to the public 54 34 8 3 1 0 0 88 4 1810
2017 None of the above 51 33 10 3 2 0 0 85 5 4585
2014 Client contact centre 60 30 7 2 1 0 0 90 3 3680
2014 Health care practitioners 79 16 3 3 0 0 0 95 3 38
2014 Federal regulators 59 32 4 3 2 0 0 92 5 277
2014 Compliance, inspection and enforcement 58 30 8 2 1 0 0 88 4 9895
2014 Communications or public affairs 63 27 6 3 2 0 0 89 4 336
2014 Access to information and privacy 65 29 4 0 0 0 0 95 1 246
2014 Security 66 27 4 2 0 1 0 93 2 247
2014 Science and technology 61 25 8 4 2 0 0 86 6 249
2014 Library services 72 21 6 0 0 0 0 94 0 30
2014 Legal services 62 33 3 2 1 0 0 94 2 125
2014 Administration and operations 65 26 7 2 1 0 0 91 3 3079
2014 Human resources 65 26 6 2 1 0 0 91 3 1094
2014 Financial management 63 28 6 1 1 0 0 91 2 814
2014 Procurement 57 35 7 1 0 0 0 92 1 72
2014 Real property 66 26 7 1 0 0 0 92 1 160
2014 Materiel management 64 26 6 2 1 0 0 90 4 163
2014 Information management 63 27 7 1 2 0 1 91 3 321
2014 Information technology 63 26 8 2 1 0 0 89 3 2845
2014 Internal audit 53 33 10 2 2 0 0 86 4 338
2014 Evaluation 50 33 12 4 1 0 0 83 5 180
2014 Other services to the public 63 26 8 2 1 0 0 89 3 2581
2014 None of the above 62 27 7 2 1 0 0 89 3 4817

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 34 19 15 11 0 1 55 26 3277
2017 Health care practitioners 29 56 0 7 4 0 4 89 11 27
2017 Federal regulators 31 39 12 12 6 0 0 70 18 236
2017 Compliance, inspection and enforcement 21 39 14 16 10 0 0 60 26 8840
2017 Communications or public affairs 35 41 9 11 4 0 0 76 15 325
2017 Access to information and privacy 31 43 10 7 7 1 1 75 14 271
2017 Security 38 45 9 5 2 0 0 84 7 244
2017 Science and technology 19 40 15 14 11 0 0 59 25 256
2017 Library services 31 38 21 7 0 4 0 71 7 29
2017 Legal services 23 36 13 18 8 2 0 61 26 109
2017 Administration and operations 34 41 11 9 5 0 0 75 14 2442
2017 Human resources 36 42 9 8 5 0 0 78 13 964
2017 Financial management 32 38 13 9 6 1 0 71 16 666
2017 Procurement 38 42 10 7 3 0 0 80 10 70
2017 Real property 35 40 11 6 7 0 1 76 13 120
2017 Materiel management 36 42 12 6 4 0 0 78 10 116
2017 Information management 30 46 10 8 6 0 0 76 14 265
2017 Information technology 33 45 11 7 4 0 0 78 11 2570
2017 Internal audit 21 38 19 16 7 0 0 59 23 279
2017 Evaluation 31 33 19 9 6 1 0 65 16 143
2017 Data sciences 36 42 9 11 2 0 0 78 13 179
2017 Policy 38 38 9 10 6 0 0 76 16 341
2017 Project management 41 40 9 6 4 0 0 81 10 515
2017 Other services to the public 25 37 14 14 8 0 1 63 22 1809
2017 None of the above 25 39 17 11 7 1 1 64 19 4579
2014 Client contact centre 16 38 18 17 11 0 0 54 28 3680
2014 Health care practitioners 32 37 8 16 8 0 0 69 24 38
2014 Federal regulators 27 35 13 13 12 0 0 61 25 277
2014 Compliance, inspection and enforcement 17 40 14 16 12 0 0 57 29 9901
2014 Communications or public affairs 32 37 11 12 6 1 0 70 18 337
2014 Access to information and privacy 27 44 17 7 6 0 0 70 13 247
2014 Security 31 49 10 7 2 1 0 81 9 247
2014 Science and technology 20 35 15 13 15 0 0 56 29 249
2014 Library services 40 41 3 6 10 0 0 81 16 30
2014 Legal services 26 38 14 17 5 0 0 65 22 125
2014 Administration and operations 29 41 11 11 7 0 0 71 18 3078
2014 Human resources 28 42 10 12 7 0 0 70 20 1095
2014 Financial management 25 43 12 12 7 0 0 68 19 814
2014 Procurement 27 45 11 10 6 0 1 74 15 73
2014 Real property 29 46 13 11 2 0 0 75 13 160
2014 Materiel management 21 43 17 13 5 0 0 64 18 164
2014 Information management 25 45 16 8 5 0 0 70 13 321
2014 Information technology 27 44 11 10 7 0 0 72 17 2848
2014 Internal audit 19 36 17 18 9 0 1 55 28 338
2014 Evaluation 22 43 10 17 7 1 1 66 24 180
2014 Other services to the public 22 39 15 15 9 1 0 61 24 2583
2014 None of the above 21 38 15 14 11 1 0 60 25 4822

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 32 21 14 9 0 1 56 22 3283
2017 Health care practitioners 29 44 16 7 4 0 0 73 11 27
2017 Federal regulators 30 37 15 9 9 0 0 67 18 234
2017 Compliance, inspection and enforcement 22 35 18 14 10 0 0 58 24 8841
2017 Communications or public affairs 38 38 11 8 5 0 0 76 13 325
2017 Access to information and privacy 34 40 13 7 4 1 0 75 12 269
2017 Security 39 39 14 5 2 0 0 79 8 245
2017 Science and technology 22 28 19 18 12 1 1 51 30 256
2017 Library services 27 41 25 0 7 0 0 68 7 29
2017 Legal services 25 37 14 16 7 1 1 62 23 109
2017 Administration and operations 40 34 13 8 5 0 0 74 13 2441
2017 Human resources 42 36 11 8 3 0 0 78 11 966
2017 Financial management 34 37 15 8 5 0 0 72 13 666
2017 Procurement 37 39 13 10 1 0 0 76 11 70
2017 Real property 37 34 13 11 4 0 1 72 15 120
2017 Materiel management 39 32 17 8 4 0 0 71 12 117
2017 Information management 36 38 12 8 6 0 0 74 14 265
2017 Information technology 35 38 14 8 4 0 0 74 12 2569
2017 Internal audit 24 30 23 15 7 1 1 55 22 278
2017 Evaluation 32 40 15 11 3 0 0 71 14 142
2017 Data sciences 48 34 12 4 3 0 0 82 7 179
2017 Policy 33 36 15 10 6 0 0 69 16 341
2017 Project management 48 32 10 6 3 0 1 81 9 515
2017 Other services to the public 29 32 19 12 7 0 1 62 20 1806
2017 None of the above 29 35 18 10 6 0 1 65 17 4582
2014 Client contact centre 20 35 21 14 10 0 0 55 25 3679
2014 Health care practitioners 34 29 19 13 5 0 0 63 18 38
2014 Federal regulators 27 36 14 13 10 1 0 63 23 275
2014 Compliance, inspection and enforcement 20 36 17 15 11 0 0 57 26 9898
2014 Communications or public affairs 37 36 11 10 6 0 0 74 16 337
2014 Access to information and privacy 33 38 17 8 4 0 0 72 12 247
2014 Security 34 44 11 8 2 1 0 79 10 247
2014 Science and technology 24 30 16 13 16 0 0 54 30 249
2014 Library services 40 30 20 10 0 0 0 70 10 30
2014 Legal services 30 35 21 9 6 0 0 65 14 125
2014 Administration and operations 36 35 14 8 6 0 0 72 15 3079
2014 Human resources 35 37 11 9 7 0 0 73 16 1095
2014 Financial management 30 39 13 11 7 0 1 69 17 815
2014 Procurement 29 38 16 10 7 0 0 67 17 73
2014 Real property 37 34 14 13 2 1 0 71 15 160
2014 Materiel management 33 42 9 10 6 0 0 75 16 164
2014 Information management 31 40 15 9 5 0 0 71 14 321
2014 Information technology 33 37 14 10 6 0 0 70 16 2847
2014 Internal audit 18 38 22 12 10 1 1 57 21 338
2014 Evaluation 30 34 17 12 7 0 1 64 19 180
2014 Other services to the public 26 35 18 12 8 0 0 62 21 2583
2014 None of the above 26 35 17 12 9 0 1 62 21 4820

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 41 14 9 5 0 0 72 14 3275
2017 Health care practitioners 33 41 7 7 7 0 4 77 15 27
2017 Federal regulators 31 45 10 8 6 0 0 76 14 235
2017 Compliance, inspection and enforcement 25 41 15 12 6 0 0 66 19 8841
2017 Communications or public affairs 37 41 8 10 4 1 0 78 13 324
2017 Access to information and privacy 40 39 10 4 5 0 0 80 10 271
2017 Security 41 43 10 4 2 0 0 84 6 244
2017 Science and technology 28 39 15 10 7 0 1 68 17 256
2017 Library services 20 55 10 7 7 0 0 75 14 29
2017 Legal services 29 37 15 10 7 0 1 67 17 109
2017 Administration and operations 40 37 11 8 4 0 0 78 11 2445
2017 Human resources 41 38 8 8 4 0 0 79 13 964
2017 Financial management 38 40 11 7 3 0 0 78 11 666
2017 Procurement 45 41 10 4 0 0 0 86 4 70
2017 Real property 37 39 13 7 5 0 0 76 12 120
2017 Materiel management 44 32 12 8 3 0 0 76 12 117
2017 Information management 33 45 10 8 4 0 0 78 12 265
2017 Information technology 36 41 13 6 3 0 0 78 10 2569
2017 Internal audit 25 45 17 10 4 0 0 70 13 277
2017 Evaluation 34 43 12 8 3 0 0 77 11 143
2017 Data sciences 39 40 13 6 1 0 1 80 7 179
2017 Policy 37 43 7 8 4 0 1 81 12 341
2017 Project management 43 37 10 6 2 0 0 81 9 514
2017 Other services to the public 33 38 13 10 5 0 0 72 15 1813
2017 None of the above 31 39 15 9 5 0 0 71 14 4577
2014 Client contact centre 30 44 13 8 4 0 0 75 12 3678
2014 Health care practitioners 50 39 5 3 3 0 0 90 5 38
2014 Federal regulators 29 39 17 9 6 1 0 68 15 277
2014 Compliance, inspection and enforcement 24 41 16 12 7 0 0 66 19 9899
2014 Communications or public affairs 41 33 13 8 4 0 0 74 13 336
2014 Access to information and privacy 36 43 12 6 3 0 0 79 9 247
2014 Security 40 40 11 5 2 1 0 81 7 247
2014 Science and technology 27 45 11 5 11 0 1 73 16 249
2014 Library services 53 30 10 7 0 0 0 83 7 30
2014 Legal services 31 42 14 9 4 0 0 73 13 125
2014 Administration and operations 37 38 12 7 4 0 0 76 12 3079
2014 Human resources 38 39 11 9 3 0 0 77 12 1095
2014 Financial management 33 44 12 7 4 0 0 77 11 815
2014 Procurement 37 37 12 10 3 0 1 75 13 73
2014 Real property 40 36 14 9 2 0 0 75 11 160
2014 Materiel management 34 38 17 8 2 1 0 73 10 164
2014 Information management 31 40 15 9 4 0 0 72 13 321
2014 Information technology 36 39 14 7 4 0 0 75 11 2848
2014 Internal audit 22 50 15 8 5 0 0 72 13 337
2014 Evaluation 32 38 14 9 5 1 1 71 14 180
2014 Other services to the public 33 39 14 9 5 0 0 72 15 2581
2014 None of the above 29 40 16 9 6 0 0 69 15 4823

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 42 12 5 5 0 0 77 10 3277
2017 Health care practitioners 46 31 11 8 0 4 0 80 8 27
2017 Federal regulators 40 41 12 3 5 0 0 80 7 234
2017 Compliance, inspection and enforcement 34 43 13 7 3 0 0 77 10 8831
2017 Communications or public affairs 44 36 11 6 3 0 0 80 9 324
2017 Access to information and privacy 48 34 11 4 2 0 0 82 7 271
2017 Security 48 36 8 4 3 1 0 84 7 245
2017 Science and technology 33 42 15 7 4 0 0 75 10 256
2017 Library services 52 38 3 7 0 0 0 90 7 29
2017 Legal services 39 44 10 4 3 0 0 83 7 108
2017 Administration and operations 44 39 10 4 3 0 0 83 7 2439
2017 Human resources 46 39 8 4 3 0 0 85 7 965
2017 Financial management 42 41 10 4 3 0 0 83 7 662
2017 Procurement 47 47 6 0 0 0 0 94 0 70
2017 Real property 45 41 10 1 2 0 0 87 3 120
2017 Materiel management 51 30 13 4 2 0 0 81 6 116
2017 Information management 38 39 14 6 2 0 0 78 8 265
2017 Information technology 42 41 9 5 3 0 0 83 7 2564
2017 Internal audit 33 47 11 7 2 1 0 80 9 278
2017 Evaluation 43 40 9 9 0 0 0 82 9 143
2017 Data sciences 42 46 10 2 1 0 0 88 3 177
2017 Policy 43 39 9 6 3 0 0 82 9 342
2017 Project management 41 39 12 4 3 0 0 80 7 515
2017 Other services to the public 42 39 10 6 3 0 0 81 9 1808
2017 None of the above 40 40 11 5 4 0 0 80 9 4572
2014 Client contact centre 38 42 11 5 3 0 0 80 8 3676
2014 Health care practitioners 74 16 8 3 0 0 0 90 3 38
2014 Federal regulators 42 39 9 6 3 0 0 82 8 277
2014 Compliance, inspection and enforcement 37 42 12 6 3 0 0 79 9 9899
2014 Communications or public affairs 47 36 8 7 3 0 0 82 9 337
2014 Access to information and privacy 48 40 8 3 1 0 0 88 4 246
2014 Security 50 37 8 2 2 1 0 88 4 246
2014 Science and technology 44 33 10 9 4 1 0 77 13 249
2014 Library services 53 33 10 4 0 0 0 86 4 30
2014 Legal services 45 42 7 2 3 0 0 87 6 125
2014 Administration and operations 47 36 10 5 3 0 0 83 7 3077
2014 Human resources 46 37 11 4 2 0 0 83 6 1093
2014 Financial management 42 42 10 5 1 0 0 84 6 815
2014 Procurement 42 40 10 6 3 0 0 82 8 73
2014 Real property 47 41 8 3 0 1 0 89 3 159
2014 Materiel management 49 36 9 4 3 0 0 85 7 164
2014 Information management 43 40 9 5 2 0 0 84 7 319
2014 Information technology 44 39 9 5 3 0 0 83 8 2848
2014 Internal audit 34 48 9 7 2 0 0 82 9 338
2014 Evaluation 37 41 12 7 2 1 0 79 8 180
2014 Other services to the public 44 38 10 5 3 0 0 82 8 2580
2014 None of the above 41 40 11 5 3 0 0 81 8 4816

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 30 8 3 1 0 4 88 4 3290
2017 Health care practitioners 58 11 23 4 0 0 4 72 4 27
2017 Federal regulators 40 33 16 4 3 3 1 76 7 236
2017 Compliance, inspection and enforcement 40 35 15 6 2 1 2 77 8 8871
2017 Communications or public affairs 46 34 12 5 2 1 1 81 7 328
2017 Access to information and privacy 43 32 17 5 2 0 1 75 7 271
2017 Security 50 37 7 4 1 0 1 88 5 246
2017 Science and technology 44 39 13 3 1 0 0 83 4 257
2017 Library services 35 17 31 11 0 0 7 56 11 29
2017 Legal services 42 27 17 7 4 0 3 71 12 111
2017 Administration and operations 44 35 13 5 2 0 1 80 7 2454
2017 Human resources 33 36 17 8 5 0 1 70 13 967
2017 Financial management 39 40 15 4 2 0 1 80 6 669
2017 Procurement 49 34 7 4 3 0 3 86 7 70
2017 Real property 42 36 16 5 0 0 1 79 5 120
2017 Materiel management 53 32 14 1 0 0 0 85 1 118
2017 Information management 48 33 14 3 1 0 1 82 4 264
2017 Information technology 48 36 10 4 1 0 1 85 5 2575
2017 Internal audit 49 37 10 1 1 1 1 88 2 280
2017 Evaluation 54 33 6 3 1 1 2 90 3 143
2017 Data sciences 54 35 7 2 1 0 1 89 3 180
2017 Policy 50 33 11 3 2 0 1 83 6 342
2017 Project management 44 38 11 4 2 0 0 83 6 515
2017 Other services to the public 45 31 15 5 2 1 2 77 7 1819
2017 None of the above 46 32 13 4 2 1 2 80 6 4592
2014 Client contact centre 54 29 10 3 2 0 3 85 5 3679
2014 Health care practitioners 53 34 5 2 3 3 0 89 5 38
2014 Federal regulators 38 30 20 5 5 0 2 69 11 278
2014 Compliance, inspection and enforcement 36 34 19 6 3 0 1 71 10 9901
2014 Communications or public affairs 44 34 15 6 1 0 1 78 7 337
2014 Access to information and privacy 41 35 13 8 2 0 1 77 10 247
2014 Security 38 40 13 4 2 1 1 80 6 246
2014 Science and technology 35 44 11 7 2 0 1 80 9 249
2014 Library services 34 43 17 3 3 0 0 77 6 30
2014 Legal services 46 34 15 3 2 0 0 79 5 125
2014 Administration and operations 43 34 15 6 3 0 1 77 8 3079
2014 Human resources 36 35 17 8 3 0 1 72 11 1094
2014 Financial management 44 34 14 5 3 0 0 79 7 814
2014 Procurement 41 41 12 1 3 0 1 83 4 73
2014 Real property 44 38 12 6 0 1 0 82 6 160
2014 Materiel management 58 27 12 1 1 0 1 86 2 164
2014 Information management 52 31 10 5 2 0 1 83 7 321
2014 Information technology 48 36 11 3 1 0 0 84 4 2849
2014 Internal audit 44 36 13 4 2 0 1 81 6 338
2014 Evaluation 42 35 15 4 2 1 2 79 6 180
2014 Other services to the public 44 32 15 4 2 0 2 78 7 2584
2014 None of the above 43 32 15 5 3 0 2 76 8 4822

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 21 32 18 12 2 6 32 33 3279
2017 Health care practitioners 5 43 8 18 18 3 4 39 52 27
2017 Federal regulators 8 29 33 17 10 0 3 28 38 235
2017 Compliance, inspection and enforcement 11 24 37 17 7 1 2 25 37 8844
2017 Communications or public affairs 9 27 35 15 10 2 2 26 38 327
2017 Access to information and privacy 14 20 28 17 14 2 5 33 36 268
2017 Security 6 23 38 16 13 0 3 30 31 245
2017 Science and technology 9 25 35 14 12 2 4 27 36 254
2017 Library services 8 24 41 17 3 3 3 22 34 29
2017 Legal services 12 17 36 18 12 1 4 32 30 110
2017 Administration and operations 10 23 36 16 10 1 3 27 35 2445
2017 Human resources 15 28 36 13 5 0 2 19 44 967
2017 Financial management 9 21 35 23 9 1 3 33 31 665
2017 Procurement 13 14 34 22 10 0 6 35 29 69
2017 Real property 9 26 39 18 7 1 0 25 36 118
2017 Materiel management 3 19 36 24 14 1 3 40 22 118
2017 Information management 11 22 36 17 10 1 3 28 34 264
2017 Information technology 9 23 38 18 9 1 4 27 33 2554
2017 Internal audit 6 19 36 22 11 2 3 35 27 277
2017 Evaluation 5 18 32 23 15 0 7 41 25 142
2017 Data sciences 5 22 38 22 9 1 4 32 28 178
2017 Policy 11 20 38 18 10 1 2 29 32 342
2017 Project management 12 24 40 12 9 1 2 22 37 515
2017 Other services to the public 10 22 34 18 10 1 4 30 35 1810
2017 None of the above 11 22 34 17 11 1 4 29 34 4566
2014 Client contact centre 8 24 32 20 11 1 4 32 33 3674
2014 Health care practitioners 16 8 32 24 18 0 3 43 24 38
2014 Federal regulators 13 25 38 14 8 1 2 22 39 277
2014 Compliance, inspection and enforcement 13 28 36 15 6 1 2 21 42 9884
2014 Communications or public affairs 11 26 34 18 8 1 3 27 38 336
2014 Access to information and privacy 9 25 33 19 12 0 3 32 35 246
2014 Security 7 22 38 22 7 1 3 31 30 247
2014 Science and technology 10 20 34 20 10 2 4 32 32 247
2014 Library services 10 22 43 20 4 0 0 24 33 30
2014 Legal services 6 19 41 18 9 0 6 29 27 125
2014 Administration and operations 10 26 38 17 7 0 2 24 37 3073
2014 Human resources 12 31 37 12 6 0 1 18 44 1093
2014 Financial management 8 27 37 18 9 0 1 27 35 814
2014 Procurement 12 23 32 19 11 0 3 31 36 73
2014 Real property 9 23 36 21 9 0 2 31 33 159
2014 Materiel management 8 20 39 19 11 1 2 31 29 163
2014 Information management 11 22 36 18 7 1 4 27 34 320
2014 Information technology 9 24 38 19 7 1 2 27 34 2844
2014 Internal audit 9 28 34 17 7 1 3 26 39 337
2014 Evaluation 9 16 40 21 11 2 1 33 26 179
2014 Other services to the public 10 23 38 17 9 1 3 27 34 2577
2014 None of the above 11 26 36 15 8 1 3 24 39 4814

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 18 29 17 16 3 6 36 33 3264
2017 Health care practitioners 11 22 24 15 19 0 8 37 36 26
2017 Federal regulators 10 17 35 18 14 3 3 34 29 234
2017 Compliance, inspection and enforcement 13 21 30 19 12 2 3 33 36 8829
2017 Communications or public affairs 8 13 30 22 22 2 2 46 22 326
2017 Access to information and privacy 11 10 25 21 21 5 7 48 24 267
2017 Security 3 17 27 27 21 2 4 50 21 246
2017 Science and technology 8 17 25 21 20 3 6 45 28 255
2017 Library services 11 21 25 21 14 0 7 38 35 28
2017 Legal services 12 18 29 20 12 4 6 35 33 111
2017 Administration and operations 9 17 30 21 17 2 4 41 27 2442
2017 Human resources 10 18 31 23 13 2 4 38 29 961
2017 Financial management 8 16 24 27 19 2 4 49 25 663
2017 Procurement 1 10 27 40 12 1 9 57 13 70
2017 Real property 10 15 30 25 17 1 3 43 26 119
2017 Materiel management 5 15 36 15 23 1 5 40 22 118
2017 Information management 9 11 29 26 18 3 5 47 21 264
2017 Information technology 6 12 28 26 20 3 5 50 20 2539
2017 Internal audit 9 17 26 23 16 5 5 43 28 276
2017 Evaluation 8 13 31 18 21 1 8 43 23 143
2017 Data sciences 3 12 31 25 20 4 5 49 17 178
2017 Policy 6 16 25 25 21 1 5 50 23 339
2017 Project management 9 14 31 26 15 2 4 43 24 512
2017 Other services to the public 10 17 29 22 15 3 5 40 29 1806
2017 None of the above 11 17 28 20 16 4 5 39 31 4541
2014 Client contact centre 9 18 30 20 15 3 5 38 29 3667
2014 Health care practitioners 5 11 24 29 24 3 5 57 17 38
2014 Federal regulators 12 24 26 22 12 1 3 35 38 277
2014 Compliance, inspection and enforcement 13 22 31 19 11 2 2 31 37 9876
2014 Communications or public affairs 6 16 26 28 18 1 4 49 23 334
2014 Access to information and privacy 5 12 30 22 24 3 4 49 19 244
2014 Security 7 14 30 27 14 2 5 45 23 245
2014 Science and technology 10 13 28 28 16 2 3 47 24 248
2014 Library services 16 23 34 13 14 0 0 27 39 30
2014 Legal services 9 12 30 25 19 1 4 46 22 125
2014 Administration and operations 9 19 31 24 13 2 3 39 29 3067
2014 Human resources 11 21 32 21 11 2 2 33 33 1093
2014 Financial management 6 17 30 26 17 2 3 45 24 810
2014 Procurement 7 14 38 19 15 3 4 37 22 73
2014 Real property 11 16 32 22 16 1 3 39 28 159
2014 Materiel management 6 17 31 26 15 1 3 43 24 163
2014 Information management 12 18 30 23 12 1 5 37 31 320
2014 Information technology 9 17 26 25 16 2 4 44 27 2840
2014 Internal audit 10 23 29 22 11 2 2 34 35 338
2014 Evaluation 8 17 31 26 13 2 3 41 26 179
2014 Other services to the public 10 18 31 22 14 3 4 38 29 2574
2014 None of the above 11 19 29 22 13 3 4 37 32 4812

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 17 27 18 14 4 11 38 30 3265
2017 Health care practitioners 7 16 22 15 34 7 0 52 25 27
2017 Federal regulators 12 25 30 19 8 2 4 29 40 236
2017 Compliance, inspection and enforcement 14 20 32 20 10 1 2 31 36 8839
2017 Communications or public affairs 25 23 27 12 10 1 3 23 49 327
2017 Access to information and privacy 13 13 28 20 16 4 6 40 30 268
2017 Security 13 22 33 19 11 1 2 31 36 246
2017 Science and technology 15 15 37 17 10 2 4 29 32 256
2017 Library services 11 18 32 18 18 0 4 37 30 28
2017 Legal services 12 21 26 17 11 3 10 32 37 110
2017 Administration and operations 11 22 31 18 11 2 5 32 35 2438
2017 Human resources 17 26 32 14 7 1 3 22 45 964
2017 Financial management 11 20 32 21 12 1 3 34 32 666
2017 Procurement 17 31 34 7 6 0 4 13 51 70
2017 Real property 18 27 35 9 11 1 0 20 45 120
2017 Materiel management 6 19 26 16 25 2 6 45 27 117
2017 Information management 11 19 27 22 16 1 5 39 32 263
2017 Information technology 13 25 34 17 7 2 3 25 39 2549
2017 Internal audit 12 21 27 22 12 3 4 36 35 278
2017 Evaluation 8 13 26 23 21 2 8 48 23 142
2017 Data sciences 12 19 37 15 11 1 4 28 33 179
2017 Policy 12 20 35 17 11 2 3 30 34 341
2017 Project management 17 23 33 15 9 1 2 24 42 513
2017 Other services to the public 9 14 29 23 16 3 6 42 25 1805
2017 None of the above 11 17 27 22 14 3 6 39 31 4552
2014 Client contact centre 9 17 28 21 14 3 9 39 30 3670
2014 Health care practitioners 8 5 26 32 18 0 11 56 15 38
2014 Federal regulators 19 17 33 17 8 2 4 27 38 278
2014 Compliance, inspection and enforcement 15 22 30 20 10 1 2 31 38 9879
2014 Communications or public affairs 18 26 28 15 8 1 3 25 46 336
2014 Access to information and privacy 9 18 25 22 17 3 5 42 30 243
2014 Security 13 26 30 16 9 1 4 27 41 245
2014 Science and technology 16 20 27 21 12 1 2 34 38 247
2014 Library services 7 10 41 28 7 0 7 37 18 29
2014 Legal services 10 17 23 30 13 1 5 47 29 125
2014 Administration and operations 13 22 33 19 9 2 3 29 36 3070
2014 Human resources 16 27 31 14 8 1 2 23 45 1093
2014 Financial management 11 23 33 17 11 1 3 29 36 814
2014 Procurement 18 32 33 8 7 0 3 15 51 73
2014 Real property 14 28 26 17 11 1 3 29 44 159
2014 Materiel management 9 18 32 21 15 2 3 38 28 163
2014 Information management 13 19 36 17 9 2 5 28 34 319
2014 Information technology 15 25 33 16 7 2 3 24 42 2840
2014 Internal audit 16 27 30 14 10 1 3 25 44 338
2014 Evaluation 9 19 31 21 14 3 3 37 29 180
2014 Other services to the public 10 15 29 24 14 3 5 41 28 2574
2014 None of the above 12 19 30 20 11 3 5 34 34 4808

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 7 11 23 23 20 2 14 51 21 3255
2017 Health care practitioners 4 24 14 8 38 0 12 52 32 26
2017 Federal regulators 7 16 30 26 15 1 5 44 24 233
2017 Compliance, inspection and enforcement 8 13 31 29 15 1 3 46 21 8808
2017 Communications or public affairs 12 20 30 21 14 1 3 36 33 327
2017 Access to information and privacy 10 15 25 21 18 3 7 44 29 269
2017 Security 2 12 32 28 22 0 3 52 15 245
2017 Science and technology 9 14 34 24 14 2 2 40 24 255
2017 Library services 4 22 39 29 7 0 0 36 25 28
2017 Legal services 13 13 25 19 22 1 6 44 28 110
2017 Administration and operations 7 15 31 25 16 1 4 44 23 2430
2017 Human resources 9 19 37 23 10 0 2 33 29 960
2017 Financial management 10 15 31 24 17 1 2 42 26 665
2017 Procurement 1 17 37 29 13 0 3 43 19 70
2017 Real property 8 12 37 27 14 2 2 42 20 118
2017 Materiel management 4 11 20 32 30 2 1 64 15 117
2017 Information management 4 14 34 23 19 2 5 44 19 262
2017 Information technology 7 14 33 28 13 1 3 44 22 2534
2017 Internal audit 5 14 28 31 18 1 4 51 20 277
2017 Evaluation 3 8 25 26 29 1 8 60 12 142
2017 Data sciences 3 15 27 29 21 1 4 53 19 178
2017 Policy 8 11 34 26 18 1 3 45 20 341
2017 Project management 8 13 38 23 15 1 1 39 22 512
2017 Other services to the public 6 11 27 27 20 2 7 51 19 1795
2017 None of the above 7 11 28 28 19 2 6 51 19 4524
2014 Client contact centre 5 10 25 26 21 2 12 53 18 3659
2014 Health care practitioners 8 13 24 21 29 3 3 53 22 38
2014 Federal regulators 10 15 40 15 15 1 4 32 26 277
2014 Compliance, inspection and enforcement 9 14 33 27 13 1 2 41 24 9868
2014 Communications or public affairs 11 20 34 21 11 1 2 33 32 334
2014 Access to information and privacy 9 16 24 24 19 1 6 47 28 243
2014 Security 4 14 31 31 14 1 4 48 19 244
2014 Science and technology 8 13 31 33 12 1 2 46 22 249
2014 Library services 4 7 33 37 17 0 3 55 11 30
2014 Legal services 6 10 31 30 19 0 3 51 17 124
2014 Administration and operations 7 15 34 27 13 1 2 42 23 3060
2014 Human resources 9 18 37 24 9 1 2 34 28 1088
2014 Financial management 7 14 30 30 15 1 3 47 22 812
2014 Procurement 8 14 33 33 10 0 3 44 22 73
2014 Real property 4 21 31 25 15 1 3 41 27 158
2014 Materiel management 2 11 33 31 20 0 3 53 13 162
2014 Information management 9 9 34 26 16 2 5 45 18 317
2014 Information technology 6 15 34 28 13 1 2 43 22 2836
2014 Internal audit 5 13 33 26 16 2 4 45 20 335
2014 Evaluation 4 11 29 31 18 2 4 52 16 180
2014 Other services to the public 5 11 30 29 18 2 5 50 18 2571
2014 None of the above 7 14 31 27 15 2 4 45 22 4793

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 14 26 21 18 2 9 44 27 3265
2017 Health care practitioners 11 27 24 7 23 0 8 33 41 27
2017 Federal regulators 11 20 34 20 9 2 3 31 33 233
2017 Compliance, inspection and enforcement 14 21 29 19 13 2 3 33 37 8837
2017 Communications or public affairs 14 21 26 20 13 2 5 35 37 327
2017 Access to information and privacy 11 20 23 19 20 1 7 42 33 271
2017 Security 7 23 25 24 16 1 4 42 31 245
2017 Science and technology 13 16 26 21 18 2 5 41 31 256
2017 Library services 14 24 31 17 7 0 7 26 40 29
2017 Legal services 20 23 21 16 11 1 8 31 46 110
2017 Administration and operations 12 19 29 20 15 1 5 37 32 2434
2017 Human resources 20 25 28 14 9 1 3 24 47 963
2017 Financial management 11 17 28 22 18 1 4 42 29 667
2017 Procurement 9 23 35 22 7 0 4 30 33 70
2017 Real property 12 15 30 29 12 1 2 42 27 119
2017 Materiel management 13 18 17 26 24 2 2 51 32 118
2017 Information management 9 20 28 19 17 1 5 38 31 263
2017 Information technology 12 20 31 21 12 1 4 34 33 2542
2017 Internal audit 10 11 25 30 15 2 7 50 23 278
2017 Evaluation 3 22 21 23 23 1 7 50 28 143
2017 Data sciences 6 15 25 26 22 3 3 51 23 178
2017 Policy 9 16 33 18 18 1 5 38 27 342
2017 Project management 14 21 31 16 14 2 3 32 36 513
2017 Other services to the public 12 17 26 20 17 2 6 40 32 1807
2017 None of the above 11 17 26 21 17 2 6 41 30 4541
2014 Client contact centre 9 16 26 21 18 1 8 43 29 3663
2014 Health care practitioners 5 16 21 26 26 0 5 56 22 38
2014 Federal regulators 15 24 29 16 10 1 5 27 42 278
2014 Compliance, inspection and enforcement 17 22 29 18 11 1 3 30 40 9874
2014 Communications or public affairs 17 20 32 17 10 1 3 28 39 335
2014 Access to information and privacy 9 17 25 23 21 0 5 46 27 243
2014 Security 9 18 34 19 15 2 2 35 29 245
2014 Science and technology 11 19 31 18 16 1 4 36 32 248
2014 Library services 14 13 39 13 11 4 7 26 30 30
2014 Legal services 11 19 34 19 11 1 5 32 32 123
2014 Administration and operations 13 21 31 20 11 1 3 32 35 3069
2014 Human resources 18 27 29 17 8 1 2 25 46 1094
2014 Financial management 10 18 31 22 14 1 3 38 30 814
2014 Procurement 12 25 30 19 11 0 3 31 38 73
2014 Real property 11 23 26 19 17 1 3 37 36 160
2014 Materiel management 9 19 29 24 13 1 4 39 30 163
2014 Information management 11 20 29 19 15 2 5 36 33 320
2014 Information technology 13 23 31 19 11 1 3 31 37 2838
2014 Internal audit 10 23 28 19 15 1 4 36 34 337
2014 Evaluation 8 16 32 22 18 1 3 41 25 180
2014 Other services to the public 12 17 29 20 15 2 5 37 31 2579
2014 None of the above 13 21 28 19 13 2 4 35 36 4804

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 20 24 15 15 6 8 35 38 3270
2017 Health care practitioners 15 11 27 18 24 3 0 44 28 26
2017 Federal regulators 13 17 25 21 14 3 6 39 33 235
2017 Compliance, inspection and enforcement 9 15 27 24 16 4 5 44 27 8836
2017 Communications or public affairs 8 17 25 24 18 4 5 45 27 327
2017 Access to information and privacy 10 17 29 15 17 6 8 36 30 268
2017 Security 4 17 22 29 21 1 5 53 23 245
2017 Science and technology 5 12 24 25 23 4 8 54 19 256
2017 Library services 0 15 18 36 14 4 14 61 18 28
2017 Legal services 9 22 28 16 13 6 6 33 36 110
2017 Administration and operations 9 18 26 23 15 3 5 42 30 2437
2017 Human resources 11 17 30 23 12 2 5 38 30 965
2017 Financial management 8 14 28 26 19 2 4 47 23 665
2017 Procurement 0 17 36 24 20 2 1 46 17 70
2017 Real property 9 14 22 27 21 2 3 51 25 119
2017 Materiel management 7 14 30 21 23 3 3 47 22 118
2017 Information management 10 12 26 19 21 6 7 46 25 263
2017 Information technology 5 12 25 29 21 3 5 53 19 2550
2017 Internal audit 11 20 19 24 18 3 5 46 34 277
2017 Evaluation 3 15 26 22 22 3 9 50 21 142
2017 Data sciences 4 11 33 27 17 4 4 48 17 178
2017 Policy 6 16 27 26 15 4 6 46 24 341
2017 Project management 10 17 33 22 13 2 4 37 29 513
2017 Other services to the public 9 15 25 21 17 6 7 43 28 1806
2017 None of the above 9 16 24 21 16 5 7 43 29 4550
2014 Client contact centre 13 20 25 17 14 4 6 35 37 3669
2014 Health care practitioners 8 10 11 31 32 0 8 69 20 38
2014 Federal regulators 9 21 24 23 13 3 7 40 34 277
2014 Compliance, inspection and enforcement 9 16 26 26 15 3 5 45 26 9869
2014 Communications or public affairs 7 18 23 25 18 2 6 47 27 336
2014 Access to information and privacy 6 15 29 24 14 5 7 43 23 244
2014 Security 8 15 25 28 19 2 4 50 24 245
2014 Science and technology 4 10 24 29 25 4 4 59 15 248
2014 Library services 3 14 20 39 13 0 10 59 19 30
2014 Legal services 6 12 24 27 18 6 8 52 20 125
2014 Administration and operations 8 17 29 26 13 2 4 42 27 3067
2014 Human resources 11 17 30 24 13 1 3 38 30 1093
2014 Financial management 5 14 26 27 20 2 5 51 21 813
2014 Procurement 3 16 26 27 19 3 6 51 21 73
2014 Real property 4 14 29 28 21 2 3 51 19 159
2014 Materiel management 7 11 29 29 16 2 6 48 20 163
2014 Information management 10 15 30 23 15 3 5 41 27 317
2014 Information technology 5 12 25 30 20 3 5 55 18 2840
2014 Internal audit 9 19 26 21 14 4 5 40 31 338
2014 Evaluation 6 14 25 28 17 6 4 50 22 180
2014 Other services to the public 8 16 27 24 16 4 6 44 26 2576
2014 None of the above 9 17 27 23 15 4 6 42 28 4797

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 19 32 16 12 3 7 31 34 3270
2017 Health care practitioners 4 13 32 15 26 3 8 46 18 27
2017 Federal regulators 16 20 30 17 10 3 4 28 39 236
2017 Compliance, inspection and enforcement 15 23 34 15 8 2 3 24 40 8842
2017 Communications or public affairs 16 17 33 15 12 3 5 30 35 327
2017 Access to information and privacy 7 20 33 16 13 5 6 34 30 268
2017 Security 9 22 34 17 14 1 3 33 32 245
2017 Science and technology 14 23 28 17 10 3 4 29 40 256
2017 Library services 7 21 41 17 10 0 3 29 29 29
2017 Legal services 16 23 25 14 9 5 8 26 45 110
2017 Administration and operations 11 20 35 17 12 2 4 30 33 2439
2017 Human resources 14 23 38 14 6 2 3 21 38 964
2017 Financial management 8 21 35 21 10 2 3 32 31 666
2017 Procurement 13 31 33 13 9 0 1 22 45 70
2017 Real property 12 30 32 11 10 2 3 22 44 119
2017 Materiel management 5 19 30 20 19 1 5 42 26 118
2017 Information management 10 23 27 21 12 3 4 35 36 264
2017 Information technology 11 21 35 18 9 3 3 28 34 2554
2017 Internal audit 13 17 33 16 15 2 4 32 32 278
2017 Evaluation 9 14 30 18 19 2 8 41 26 142
2017 Data sciences 9 19 35 19 11 5 4 32 30 180
2017 Policy 10 21 34 17 13 1 4 31 33 341
2017 Project management 13 23 34 17 11 1 2 28 37 511
2017 Other services to the public 10 18 31 17 14 5 5 34 31 1802
2017 None of the above 10 18 30 18 13 4 6 35 32 4543
2014 Client contact centre 10 20 32 17 12 3 5 32 33 3667
2014 Health care practitioners 8 21 21 16 26 3 5 46 31 38
2014 Federal regulators 15 22 30 16 8 2 5 27 40 276
2014 Compliance, inspection and enforcement 17 24 33 14 8 2 3 23 42 9882
2014 Communications or public affairs 12 23 30 16 12 2 5 31 38 335
2014 Access to information and privacy 7 16 30 24 14 2 7 42 26 244
2014 Security 11 20 35 17 10 3 3 29 33 244
2014 Science and technology 15 22 31 20 9 1 2 30 38 248
2014 Library services 4 13 43 23 10 0 7 36 18 30
2014 Legal services 9 17 38 19 12 1 4 33 27 125
2014 Administration and operations 11 21 34 19 9 2 3 29 35 3068
2014 Human resources 13 25 32 17 8 1 2 26 40 1095
2014 Financial management 11 21 35 19 11 1 3 31 33 814
2014 Procurement 10 21 45 14 10 0 1 24 31 73
2014 Real property 9 28 30 17 14 0 3 31 38 160
2014 Materiel management 6 15 34 18 19 4 4 40 23 163
2014 Information management 12 20 34 18 10 3 3 31 34 321
2014 Information technology 13 21 34 18 9 3 3 28 36 2842
2014 Internal audit 12 23 34 15 10 2 2 26 38 338
2014 Evaluation 9 20 34 22 10 4 1 34 30 180
2014 Other services to the public 10 19 33 19 12 3 4 33 31 2574
2014 None of the above 12 19 32 17 11 3 5 31 34 4808
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 73 14 4 3 2 0 3 90 5 3290
2017 Health care practitioners 74 0 11 4 0 0 11 83 4 27
2017 Federal regulators 72 12 4 5 2 2 3 88 7 235
2017 Compliance, inspection and enforcement 77 10 5 2 1 1 5 92 3 8866
2017 Communications or public affairs 72 12 6 6 1 0 2 86 8 328
2017 Access to information and privacy 74 11 5 4 1 1 3 89 6 271
2017 Security 71 17 5 5 0 0 1 90 5 246
2017 Science and technology 65 13 6 6 7 0 3 81 13 257
2017 Library services 76 3 7 4 3 3 4 85 8 29
2017 Legal services 62 18 6 4 3 0 7 86 8 111
2017 Administration and operations 71 14 4 4 2 0 4 89 7 2453
2017 Human resources 74 15 4 3 2 0 2 91 5 967
2017 Financial management 69 15 7 4 3 0 2 86 6 670
2017 Procurement 76 11 6 7 0 0 0 87 7 70
2017 Real property 76 11 6 3 1 1 2 90 4 120
2017 Materiel management 71 14 8 3 1 1 2 88 5 117
2017 Information management 70 10 8 8 3 0 1 81 11 265
2017 Information technology 63 15 7 5 5 0 5 82 11 2572
2017 Internal audit 66 18 6 3 3 0 4 88 6 280
2017 Evaluation 71 14 8 2 1 0 4 89 3 143
2017 Data sciences 69 14 7 5 1 0 5 87 6 180
2017 Policy 74 12 4 4 1 0 4 90 6 342
2017 Project management 69 15 5 5 4 0 2 86 9 515
2017 Other services to the public 73 11 6 3 2 0 4 89 5 1817
2017 None of the above 71 13 6 2 2 1 5 89 5 4595
2014 Client contact centre 73 14 4 3 3 0 3 90 6 3681
2014 Health care practitioners 79 8 0 8 0 0 5 92 8 38
2014 Federal regulators 72 13 5 3 3 0 4 89 5 278
2014 Compliance, inspection and enforcement 79 10 4 1 2 0 4 93 3 9902
2014 Communications or public affairs 72 15 4 5 2 0 3 89 6 336
2014 Access to information and privacy 74 14 6 2 2 0 2 90 5 247
2014 Security 72 16 2 3 2 1 4 92 5 247
2014 Science and technology 74 12 2 5 4 0 2 89 9 249
2014 Library services 83 7 4 6 0 0 0 90 6 30
2014 Legal services 68 14 6 7 3 0 2 84 11 125
2014 Administration and operations 73 13 5 3 3 0 4 89 6 3078
2014 Human resources 74 14 4 5 1 0 2 90 6 1094
2014 Financial management 73 14 5 3 2 0 3 90 6 816
2014 Procurement 71 20 3 0 3 0 3 94 3 73
2014 Real property 69 17 4 4 2 0 4 89 7 160
2014 Materiel management 74 14 4 2 2 1 2 91 4 164
2014 Information management 71 12 6 3 5 0 3 85 9 321
2014 Information technology 66 14 6 5 6 0 4 83 11 2846
2014 Internal audit 68 18 5 2 1 1 4 90 4 339
2014 Evaluation 72 14 3 4 1 1 5 91 6 180
2014 Other services to the public 76 11 3 2 2 1 4 91 5 2583
2014 None of the above 74 12 5 2 3 0 4 90 6 4822

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 35 14 6 4 6 4 73 11 3289
2017 Health care practitioners 38 29 18 7 4 4 0 70 11 27
2017 Federal regulators 30 30 13 10 7 4 6 67 19 234
2017 Compliance, inspection and enforcement 27 32 17 9 7 6 3 65 17 8863
2017 Communications or public affairs 31 30 13 11 3 6 6 69 17 328
2017 Access to information and privacy 37 26 13 10 7 6 2 68 18 271
2017 Security 25 38 16 9 4 2 5 69 15 246
2017 Science and technology 31 30 14 10 6 6 3 66 18 257
2017 Library services 41 20 3 7 11 17 0 74 22 29
2017 Legal services 24 29 15 13 8 5 5 60 23 110
2017 Administration and operations 31 34 15 9 5 5 2 69 15 2451
2017 Human resources 34 35 12 7 5 4 3 75 13 968
2017 Financial management 31 32 16 7 6 5 4 69 14 668
2017 Procurement 37 39 11 6 1 6 0 80 8 70
2017 Real property 38 23 18 7 9 4 2 64 17 119
2017 Materiel management 29 36 18 7 8 3 0 66 16 118
2017 Information management 33 32 14 8 4 5 3 71 13 265
2017 Information technology 32 35 15 7 4 4 3 72 12 2572
2017 Internal audit 28 36 17 7 7 3 2 67 15 280
2017 Evaluation 32 31 16 4 7 5 6 70 12 143
2017 Data sciences 36 31 15 5 5 3 5 72 12 180
2017 Policy 35 26 13 8 5 6 6 71 15 341
2017 Project management 34 31 15 10 4 3 3 69 15 514
2017 Other services to the public 30 31 16 8 5 6 3 68 15 1819
2017 None of the above 27 33 16 7 6 5 4 67 15 4593
2014 Client contact centre 34 34 14 7 3 4 3 74 11 3680
2014 Health care practitioners 50 29 11 2 3 3 3 83 5 38
2014 Federal regulators 36 32 13 7 7 2 4 72 14 277
2014 Compliance, inspection and enforcement 34 34 14 7 4 4 2 72 13 9903
2014 Communications or public affairs 42 21 14 8 7 4 4 69 15 336
2014 Access to information and privacy 38 34 12 8 4 2 2 75 12 247
2014 Security 30 40 13 7 6 3 1 73 13 246
2014 Science and technology 40 26 6 9 8 7 4 74 19 249
2014 Library services 57 13 17 6 0 0 6 75 7 30
2014 Legal services 30 36 12 7 6 4 5 72 15 125
2014 Administration and operations 35 32 14 8 5 3 2 71 14 3078
2014 Human resources 36 31 12 8 6 3 4 72 15 1095
2014 Financial management 35 32 15 7 5 3 2 71 14 816
2014 Procurement 34 33 12 10 4 1 6 72 15 73
2014 Real property 38 31 16 4 5 2 5 74 10 160
2014 Materiel management 29 38 10 12 7 2 0 69 20 164
2014 Information management 36 30 15 10 3 4 2 70 14 321
2014 Information technology 37 33 12 8 4 4 2 74 13 2846
2014 Internal audit 27 33 18 7 5 5 4 66 14 339
2014 Evaluation 41 27 11 6 3 5 7 77 11 180
2014 Other services to the public 32 33 15 8 6 5 2 70 14 2584
2014 None of the above 32 32 15 9 6 3 3 68 15 4818

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 30 8 6 3 1 0 83 9 3286
2017 Health care practitioners 53 28 11 7 0 0 0 82 7 27
2017 Federal regulators 46 30 6 10 6 2 0 77 17 235
2017 Compliance, inspection and enforcement 44 31 9 9 6 1 0 76 15 8863
2017 Communications or public affairs 52 29 7 9 3 2 0 81 12 327
2017 Access to information and privacy 58 19 9 7 6 1 0 78 13 271
2017 Security 49 32 7 6 5 1 0 82 11 244
2017 Science and technology 44 33 10 7 5 0 1 78 12 257
2017 Library services 62 17 14 4 3 0 0 79 7 29
2017 Legal services 48 25 10 8 6 2 1 75 15 111
2017 Administration and operations 47 31 9 7 5 1 0 79 12 2455
2017 Human resources 54 29 6 7 4 0 0 83 11 967
2017 Financial management 49 28 10 7 5 1 0 78 12 670
2017 Procurement 63 24 7 4 1 0 0 87 6 70
2017 Real property 43 37 8 7 3 1 0 81 11 120
2017 Materiel management 41 35 8 8 7 1 0 77 15 118
2017 Information management 50 29 10 6 4 1 0 80 10 265
2017 Information technology 47 35 8 6 4 1 0 82 10 2575
2017 Internal audit 41 35 10 6 6 1 0 78 12 280
2017 Evaluation 53 27 8 8 3 0 0 80 12 143
2017 Data sciences 48 30 11 5 5 1 0 78 11 180
2017 Policy 55 22 8 8 5 1 1 78 14 342
2017 Project management 51 27 9 7 5 1 1 79 12 515
2017 Other services to the public 48 30 8 8 5 2 0 79 13 1818
2017 None of the above 46 30 10 7 6 2 0 77 13 4595
2014 Client contact centre 53 31 7 5 3 1 0 84 9 3677
2014 Health care practitioners 45 26 8 11 10 0 0 71 21 38
2014 Federal regulators 53 24 9 7 6 1 0 78 13 278
2014 Compliance, inspection and enforcement 50 29 8 7 4 1 0 80 12 9901
2014 Communications or public affairs 54 19 7 12 7 1 0 74 19 336
2014 Access to information and privacy 53 28 8 8 3 1 0 81 11 247
2014 Security 53 27 6 9 4 2 0 82 12 247
2014 Science and technology 50 27 6 8 7 1 0 78 15 249
2014 Library services 73 13 6 4 0 0 4 90 4 30
2014 Legal services 46 33 8 10 3 0 0 79 13 125
2014 Administration and operations 50 28 7 8 5 1 0 79 14 3076
2014 Human resources 52 27 7 8 5 1 0 80 13 1093
2014 Financial management 51 28 6 8 6 0 0 80 14 816
2014 Procurement 41 38 7 11 3 0 0 79 14 73
2014 Real property 52 24 11 6 4 2 0 78 10 160
2014 Materiel management 40 30 8 13 9 0 1 70 22 164
2014 Information management 48 29 9 8 5 1 0 78 13 321
2014 Information technology 50 28 8 8 5 1 0 78 13 2845
2014 Internal audit 46 32 9 7 5 0 0 78 13 339
2014 Evaluation 52 26 7 9 5 1 0 79 14 179
2014 Other services to the public 48 28 8 9 6 1 0 77 14 2582
2014 None of the above 47 28 9 8 6 1 0 77 15 4820

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 37 14 12 5 2 0 68 18 3285
2017 Health care practitioners 30 37 11 11 7 4 0 70 19 27
2017 Federal regulators 26 34 15 17 7 1 0 61 25 235
2017 Compliance, inspection and enforcement 21 35 15 17 10 2 0 58 27 8854
2017 Communications or public affairs 38 37 9 11 4 1 0 76 15 328
2017 Access to information and privacy 31 34 13 13 7 2 0 66 20 271
2017 Security 29 42 10 14 5 1 0 71 19 246
2017 Science and technology 33 40 12 8 5 1 0 74 13 256
2017 Library services 58 27 3 3 8 0 0 86 11 29
2017 Legal services 25 43 9 17 4 1 1 70 21 111
2017 Administration and operations 28 37 14 13 6 1 0 66 19 2452
2017 Human resources 37 36 10 12 4 1 0 74 16 968
2017 Financial management 35 33 11 14 6 1 0 69 20 670
2017 Procurement 32 42 9 16 1 0 0 74 17 70
2017 Real property 30 34 14 10 11 1 0 64 21 120
2017 Materiel management 23 37 14 15 10 2 0 61 26 118
2017 Information management 30 34 17 12 6 1 0 65 18 265
2017 Information technology 29 37 14 13 5 1 1 68 18 2571
2017 Internal audit 28 38 14 12 6 2 0 68 18 280
2017 Evaluation 36 28 13 14 8 0 1 65 22 143
2017 Data sciences 37 32 15 8 6 2 1 71 14 179
2017 Policy 39 30 10 10 6 2 1 72 17 342
2017 Project management 32 35 11 15 6 0 0 68 21 514
2017 Other services to the public 26 35 14 15 7 2 0 62 23 1815
2017 None of the above 25 34 16 13 8 3 1 61 22 4583
2014 Client contact centre 24 42 14 13 5 1 0 67 19 3678
2014 Health care practitioners 26 42 10 16 3 3 0 70 19 38
2014 Federal regulators 25 37 14 15 6 2 1 63 22 278
2014 Compliance, inspection and enforcement 20 40 13 17 7 2 0 62 24 9901
2014 Communications or public affairs 36 34 10 13 5 2 0 72 18 337
2014 Access to information and privacy 32 34 15 13 4 0 0 67 18 247
2014 Security 31 42 8 11 4 2 0 76 16 247
2014 Science and technology 32 39 12 7 7 2 0 73 15 249
2014 Library services 50 27 10 7 3 0 4 80 11 30
2014 Legal services 26 40 12 14 7 1 0 66 22 125
2014 Administration and operations 28 41 12 12 5 1 1 70 17 3078
2014 Human resources 33 39 9 13 5 1 1 73 18 1094
2014 Financial management 29 39 12 13 6 1 1 69 19 816
2014 Procurement 30 38 17 6 4 1 4 72 10 73
2014 Real property 29 40 13 12 6 0 0 69 18 160
2014 Materiel management 18 41 13 20 8 0 1 59 28 164
2014 Information management 22 40 16 13 6 2 1 64 20 321
2014 Information technology 29 41 12 11 5 2 1 71 17 2849
2014 Internal audit 26 38 15 13 6 1 1 66 19 338
2014 Evaluation 28 40 15 10 5 1 1 69 16 180
2014 Other services to the public 21 42 13 14 7 2 1 65 22 2584
2014 None of the above 22 38 14 15 7 2 1 62 23 4821

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 31 17 14 8 8 1 58 24 3287
2017 Health care practitioners 27 11 23 15 11 8 5 44 30 26
2017 Federal regulators 16 31 13 16 16 5 2 51 35 234
2017 Compliance, inspection and enforcement 15 27 16 19 15 7 1 46 37 8862
2017 Communications or public affairs 27 33 11 8 8 11 1 69 18 326
2017 Access to information and privacy 28 27 16 14 7 7 1 60 23 271
2017 Security 28 33 13 13 6 7 0 65 20 243
2017 Science and technology 23 24 16 14 12 10 0 53 29 257
2017 Library services 31 24 10 10 8 17 0 66 22 29
2017 Legal services 20 19 17 16 12 15 1 47 33 111
2017 Administration and operations 26 31 15 12 8 7 1 62 22 2452
2017 Human resources 32 32 11 12 7 6 1 69 20 968
2017 Financial management 26 30 15 14 8 6 0 60 24 670
2017 Procurement 26 35 13 17 3 4 1 65 21 70
2017 Real property 28 25 14 16 12 4 2 56 29 120
2017 Materiel management 26 31 11 17 8 7 1 62 27 118
2017 Information management 26 29 17 9 7 11 1 63 19 265
2017 Information technology 27 31 15 11 6 9 1 65 19 2572
2017 Internal audit 16 35 15 17 10 6 0 55 29 280
2017 Evaluation 31 22 13 11 10 11 1 61 24 143
2017 Data sciences 31 26 15 10 5 12 1 66 17 180
2017 Policy 30 26 15 10 7 10 2 64 20 342
2017 Project management 31 31 15 10 6 5 1 66 18 514
2017 Other services to the public 20 27 16 15 10 10 0 53 29 1817
2017 None of the above 19 28 18 14 11 9 1 53 28 4591
2014 Client contact centre 22 33 17 13 8 6 1 59 23 3677
2014 Health care practitioners 34 24 5 13 21 3 0 59 35 38
2014 Federal regulators 28 25 17 14 9 5 1 56 25 277
2014 Compliance, inspection and enforcement 18 30 16 17 12 6 1 51 31 9903
2014 Communications or public affairs 35 26 13 12 7 6 1 65 21 337
2014 Access to information and privacy 28 30 18 12 6 5 1 62 19 247
2014 Security 33 34 11 10 7 5 1 71 18 247
2014 Science and technology 27 27 15 12 9 9 2 60 23 248
2014 Library services 44 19 20 3 3 7 4 70 7 30
2014 Legal services 28 29 15 14 7 6 0 61 22 125
2014 Administration and operations 27 33 14 12 8 5 1 64 21 3078
2014 Human resources 33 30 12 10 9 4 1 66 21 1095
2014 Financial management 26 31 16 12 9 5 1 61 22 814
2014 Procurement 24 36 12 12 6 5 4 67 20 73
2014 Real property 28 34 15 14 6 3 0 64 21 160
2014 Materiel management 24 27 20 9 17 2 0 52 27 162
2014 Information management 27 28 19 9 9 6 0 59 20 321
2014 Information technology 31 29 15 11 7 7 1 65 19 2848
2014 Internal audit 20 32 15 14 13 4 1 55 29 338
2014 Evaluation 27 29 14 13 9 6 1 61 24 180
2014 Other services to the public 20 30 16 16 11 7 1 54 29 2582
2014 None of the above 19 28 18 16 12 7 1 51 29 4819

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 26 20 13 8 17 1 51 25 3280
2017 Health care practitioners 11 29 27 11 4 10 8 49 18 26
2017 Federal regulators 12 25 20 15 11 15 3 44 32 236
2017 Compliance, inspection and enforcement 9 22 20 16 13 19 1 39 36 8856
2017 Communications or public affairs 13 21 13 15 11 24 3 47 35 326
2017 Access to information and privacy 21 23 18 12 12 13 2 51 28 271
2017 Security 15 28 19 12 9 15 2 52 25 244
2017 Science and technology 11 17 22 15 12 22 2 37 35 257
2017 Library services 10 24 10 7 14 31 4 52 32 29
2017 Legal services 12 19 21 14 14 17 3 39 35 111
2017 Administration and operations 16 24 18 14 10 15 2 49 29 2449
2017 Human resources 14 26 16 14 10 17 3 50 30 967
2017 Financial management 16 25 20 13 9 16 2 50 26 669
2017 Procurement 11 28 19 24 7 10 1 44 35 70
2017 Real property 19 17 27 12 7 14 5 44 22 120
2017 Materiel management 17 25 14 18 17 10 0 47 38 118
2017 Information management 14 24 16 12 12 20 3 50 30 265
2017 Information technology 13 24 19 17 10 15 2 45 32 2572
2017 Internal audit 9 26 22 13 10 20 0 44 29 280
2017 Evaluation 18 19 19 16 6 19 3 47 28 143
2017 Data sciences 10 24 19 13 7 25 2 46 27 180
2017 Policy 17 17 17 16 8 22 4 46 32 342
2017 Project management 18 24 18 14 10 13 3 51 28 514
2017 Other services to the public 14 22 19 15 9 20 1 45 30 1817
2017 None of the above 13 23 20 14 10 18 2 45 31 4591
2014 Client contact centre 15 27 19 14 9 14 1 50 28 3678
2014 Health care practitioners 24 34 8 13 13 8 0 63 29 38
2014 Federal regulators 12 25 24 12 11 13 2 43 28 278
2014 Compliance, inspection and enforcement 10 21 21 18 13 16 1 38 37 9902
2014 Communications or public affairs 21 20 14 15 12 16 2 50 32 336
2014 Access to information and privacy 21 24 19 16 10 9 1 50 29 247
2014 Security 17 27 15 14 11 15 2 53 29 246
2014 Science and technology 14 18 15 15 13 23 2 43 37 248
2014 Library services 34 20 14 13 10 6 4 59 25 30
2014 Legal services 14 26 22 10 15 9 2 46 29 125
2014 Administration and operations 16 26 17 16 10 12 2 48 31 3077
2014 Human resources 17 22 15 17 13 12 4 47 36 1093
2014 Financial management 12 24 18 17 13 13 3 43 35 815
2014 Procurement 5 31 11 19 10 18 5 48 38 73
2014 Real property 15 21 23 12 12 13 3 44 29 160
2014 Materiel management 15 24 16 18 21 6 1 42 41 164
2014 Information management 12 24 23 13 10 15 3 44 28 321
2014 Information technology 13 23 18 16 13 14 2 43 35 2848
2014 Internal audit 13 24 19 17 11 15 2 44 33 338
2014 Evaluation 10 26 15 20 9 16 4 45 36 179
2014 Other services to the public 12 23 19 16 11 18 1 43 34 2583
2014 None of the above 11 22 20 17 13 15 2 41 36 4820

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 41 6 4 1 0 0 89 6 3279
2017 Health care practitioners 56 33 0 7 4 0 0 89 11 26
2017 Federal regulators 38 45 9 6 3 0 0 83 9 236
2017 Compliance, inspection and enforcement 41 41 8 7 3 0 0 82 10 8850
2017 Communications or public affairs 52 34 7 3 3 1 0 87 6 326
2017 Access to information and privacy 46 37 7 7 3 0 0 83 10 271
2017 Security 42 41 5 9 2 0 0 83 11 244
2017 Science and technology 47 35 9 6 3 0 0 82 9 256
2017 Library services 58 27 7 7 0 0 0 86 7 29
2017 Legal services 38 41 9 6 4 1 1 81 10 111
2017 Administration and operations 45 39 7 6 2 0 0 84 8 2450
2017 Human resources 51 34 6 6 2 0 0 86 8 966
2017 Financial management 46 38 7 6 3 0 0 84 9 669
2017 Procurement 45 43 4 8 0 0 0 87 8 70
2017 Real property 49 34 10 3 4 0 0 83 7 120
2017 Materiel management 33 36 15 13 3 1 0 69 16 117
2017 Information management 49 36 9 5 2 0 0 85 6 265
2017 Information technology 45 40 7 5 2 0 0 86 7 2569
2017 Internal audit 41 44 7 5 3 0 0 85 8 279
2017 Evaluation 49 35 8 6 2 0 0 84 8 143
2017 Data sciences 55 29 9 5 2 1 0 84 7 180
2017 Policy 53 32 6 6 3 0 1 85 9 342
2017 Project management 49 37 6 5 3 0 0 87 8 513
2017 Other services to the public 46 38 6 7 2 0 0 84 9 1814
2017 None of the above 43 38 8 7 3 0 0 82 10 4583
2014 Client contact centre 46 43 6 3 2 0 0 89 5 3675
2014 Health care practitioners 50 40 5 5 0 0 0 90 5 38
2014 Federal regulators 47 39 4 7 3 0 1 87 9 277
2014 Compliance, inspection and enforcement 44 41 7 6 2 0 0 85 8 9902
2014 Communications or public affairs 55 31 6 5 3 0 0 86 8 337
2014 Access to information and privacy 45 39 7 5 4 0 0 84 9 247
2014 Security 47 40 7 4 2 1 0 88 5 247
2014 Science and technology 53 32 6 6 2 0 0 85 9 249
2014 Library services 67 23 4 6 0 0 0 90 6 30
2014 Legal services 50 33 11 4 2 0 0 83 6 125
2014 Administration and operations 45 40 6 6 2 0 0 85 8 3077
2014 Human resources 52 35 6 5 2 0 0 88 7 1093
2014 Financial management 45 39 7 5 3 0 0 85 8 815
2014 Procurement 51 40 4 3 3 0 0 90 6 73
2014 Real property 50 33 9 5 3 0 0 83 8 160
2014 Materiel management 34 37 11 10 7 0 0 72 17 163
2014 Information management 43 41 7 7 2 0 0 84 9 320
2014 Information technology 47 38 7 5 2 0 0 85 7 2848
2014 Internal audit 41 43 8 4 3 0 0 84 7 338
2014 Evaluation 49 40 4 4 2 1 0 89 7 180
2014 Other services to the public 43 41 7 6 2 0 0 84 9 2580
2014 None of the above 41 41 8 6 3 0 0 83 9 4814
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 37 9 6 3 1 1 81 9 3290
2017 Health care practitioners 63 34 0 4 0 0 0 96 4 27
2017 Federal regulators 41 37 7 8 6 1 1 79 13 235
2017 Compliance, inspection and enforcement 38 37 11 8 4 1 0 76 13 8868
2017 Communications or public affairs 39 40 8 8 3 1 1 81 11 328
2017 Access to information and privacy 46 34 8 6 4 1 1 82 10 270
2017 Security 39 39 9 8 5 0 0 78 13 246
2017 Science and technology 41 37 10 8 4 0 0 78 12 256
2017 Library services 34 55 3 7 0 0 0 89 7 29
2017 Legal services 35 32 12 12 7 1 1 68 19 111
2017 Administration and operations 42 36 11 7 4 1 0 78 11 2455
2017 Human resources 44 33 10 8 3 1 0 78 12 967
2017 Financial management 43 36 10 5 4 1 0 80 9 670
2017 Procurement 53 31 8 6 0 1 0 86 6 70
2017 Real property 46 30 15 5 4 0 0 76 9 120
2017 Materiel management 40 39 10 7 4 0 0 79 11 115
2017 Information management 43 35 10 8 3 1 0 79 11 265
2017 Information technology 39 39 11 7 3 0 1 79 10 2576
2017 Internal audit 29 43 15 7 5 1 0 72 13 280
2017 Evaluation 42 36 10 7 3 1 1 80 10 143
2017 Data sciences 46 33 8 10 2 0 1 79 12 180
2017 Policy 48 33 8 7 4 0 0 81 11 342
2017 Project management 48 30 12 6 3 1 1 79 9 515
2017 Other services to the public 42 36 11 7 4 1 0 78 11 1818
2017 None of the above 38 36 12 8 4 1 0 75 13 4598
2014 Client contact centre 41 37 11 7 3 1 0 79 10 3681
2014 Health care practitioners 58 29 0 11 3 0 0 87 13 38
2014 Federal regulators 36 40 12 8 4 0 1 77 12 278
2014 Compliance, inspection and enforcement 38 38 10 8 5 1 0 77 13 9904
2014 Communications or public affairs 44 34 8 7 5 0 1 79 12 337
2014 Access to information and privacy 48 34 9 6 2 0 1 82 9 247
2014 Security 36 41 11 6 4 1 0 78 11 247
2014 Science and technology 39 37 11 6 5 1 0 77 11 248
2014 Library services 40 40 13 7 0 0 0 80 7 30
2014 Legal services 43 35 10 8 4 0 0 78 12 124
2014 Administration and operations 41 36 11 7 4 0 0 77 12 3076
2014 Human resources 40 35 11 9 4 1 0 76 13 1095
2014 Financial management 40 40 9 6 4 0 0 81 10 816
2014 Procurement 41 36 7 12 4 0 0 77 17 73
2014 Real property 40 39 10 7 3 1 0 80 10 160
2014 Materiel management 37 37 10 12 4 0 0 74 16 164
2014 Information management 37 39 12 6 5 1 0 76 11 321
2014 Information technology 40 35 11 7 5 1 0 76 12 2849
2014 Internal audit 34 40 11 9 5 1 0 75 14 339
2014 Evaluation 44 31 13 8 2 1 1 76 11 180
2014 Other services to the public 42 36 10 7 4 1 1 79 11 2582
2014 None of the above 39 35 11 8 5 1 1 76 13 4821

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 52 31 9 3 2 2 1 85 6 3290
2017 Health care practitioners 55 42 0 4 0 0 0 96 4 27
2017 Federal regulators 49 30 10 3 6 2 0 81 9 235
2017 Compliance, inspection and enforcement 46 31 11 6 4 2 1 79 10 8865
2017 Communications or public affairs 49 33 6 6 2 3 1 85 8 328
2017 Access to information and privacy 49 29 8 7 3 3 0 81 11 270
2017 Security 48 35 6 5 3 3 0 86 8 246
2017 Science and technology 47 31 9 7 5 1 0 79 12 256
2017 Library services 48 41 4 7 0 0 0 89 7 29
2017 Legal services 44 33 7 5 8 2 1 79 14 111
2017 Administration and operations 50 30 10 5 3 2 1 82 8 2455
2017 Human resources 52 28 9 6 3 2 0 82 9 966
2017 Financial management 52 29 10 4 2 2 0 83 7 670
2017 Procurement 53 34 9 4 0 0 0 87 4 70
2017 Real property 55 23 10 7 3 3 0 80 9 120
2017 Materiel management 47 35 8 7 3 1 0 83 10 115
2017 Information management 53 26 10 5 3 4 0 82 7 265
2017 Information technology 47 33 11 4 3 2 1 82 7 2575
2017 Internal audit 35 41 12 5 4 2 1 78 9 280
2017 Evaluation 51 32 10 3 3 0 1 84 6 143
2017 Data sciences 53 25 12 3 4 2 0 80 7 180
2017 Policy 55 26 8 6 3 2 1 83 9 342
2017 Project management 53 27 10 4 3 2 1 82 8 515
2017 Other services to the public 49 28 11 5 3 3 1 80 8 1818
2017 None of the above 46 31 12 5 3 3 1 79 9 4600
2014 Client contact centre 49 33 9 4 2 2 1 83 7 3681
2014 Health care practitioners 69 26 0 0 3 0 3 97 3 38
2014 Federal regulators 48 31 12 4 3 1 1 81 7 278
2014 Compliance, inspection and enforcement 47 32 10 5 4 2 1 80 9 9898
2014 Communications or public affairs 51 27 9 6 4 2 0 80 10 337
2014 Access to information and privacy 50 33 9 4 2 1 0 84 7 247
2014 Security 46 38 8 2 2 2 1 87 5 247
2014 Science and technology 51 30 10 2 4 2 0 83 6 249
2014 Library services 50 40 10 0 0 0 0 90 0 30
2014 Legal services 46 34 7 5 6 2 0 82 11 125
2014 Administration and operations 50 28 11 6 3 2 1 80 9 3077
2014 Human resources 48 31 9 6 3 2 0 81 9 1095
2014 Financial management 49 31 9 6 3 2 1 82 9 816
2014 Procurement 55 23 11 5 3 0 3 80 8 73
2014 Real property 45 36 11 2 3 2 1 83 6 160
2014 Materiel management 40 34 14 6 5 0 1 75 11 164
2014 Information management 47 28 13 7 3 2 1 77 10 321
2014 Information technology 49 29 11 5 4 2 0 80 9 2849
2014 Internal audit 42 37 12 3 3 2 0 81 7 338
2014 Evaluation 52 31 10 4 1 2 1 85 5 179
2014 Other services to the public 48 31 11 5 3 2 1 81 8 2583
2014 None of the above 45 30 12 5 4 3 1 78 10 4820

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 34 9 5 3 1 0 84 8 3292
2017 Health care practitioners 51 45 0 4 0 0 0 96 4 27
2017 Federal regulators 46 37 7 5 6 0 0 82 11 236
2017 Compliance, inspection and enforcement 45 34 9 7 4 1 0 80 11 8860
2017 Communications or public affairs 48 37 5 7 2 1 0 86 9 328
2017 Access to information and privacy 46 32 10 8 3 0 1 79 11 269
2017 Security 47 37 7 6 3 0 0 85 8 245
2017 Science and technology 46 34 9 8 2 1 0 81 10 255
2017 Library services 48 35 3 11 0 3 0 86 11 29
2017 Legal services 47 31 8 8 5 0 0 78 14 111
2017 Administration and operations 48 33 9 6 3 1 0 81 10 2454
2017 Human resources 51 34 6 6 3 0 0 85 9 966
2017 Financial management 50 32 9 6 3 1 0 82 9 669
2017 Procurement 60 30 6 3 1 0 0 90 4 70
2017 Real property 53 30 8 4 4 1 0 84 8 120
2017 Materiel management 52 29 10 4 5 0 0 81 10 115
2017 Information management 52 33 6 5 3 1 0 86 8 264
2017 Information technology 47 35 8 6 3 0 0 82 9 2576
2017 Internal audit 36 40 12 6 5 0 0 76 11 279
2017 Evaluation 50 30 9 7 4 1 0 80 11 143
2017 Data sciences 52 32 9 4 3 1 0 84 7 180
2017 Policy 52 30 6 6 5 1 0 83 11 341
2017 Project management 52 28 8 8 3 1 1 81 11 514
2017 Other services to the public 47 32 10 5 4 1 1 81 9 1817
2017 None of the above 45 34 10 7 4 1 0 79 11 4596
2014 Client contact centre 46 36 9 5 3 0 0 83 8 3680
2014 Health care practitioners 68 24 3 0 5 0 0 92 5 38
2014 Federal regulators 49 31 9 6 4 0 0 80 11 277
2014 Compliance, inspection and enforcement 45 36 8 6 4 1 0 82 10 9898
2014 Communications or public affairs 50 29 9 6 6 1 0 79 12 337
2014 Access to information and privacy 51 32 10 5 2 1 0 84 7 247
2014 Security 47 39 6 4 3 1 0 87 7 247
2014 Science and technology 48 31 10 7 4 0 0 79 11 249
2014 Library services 56 30 3 6 0 0 4 90 7 30
2014 Legal services 46 37 6 4 6 0 1 84 11 125
2014 Administration and operations 47 33 9 7 4 0 0 81 11 3078
2014 Human resources 49 33 7 7 4 0 0 82 10 1095
2014 Financial management 47 33 8 7 3 1 0 81 10 816
2014 Procurement 49 38 4 4 4 0 0 88 8 73
2014 Real property 48 33 11 4 4 0 0 81 8 160
2014 Materiel management 41 33 10 9 7 0 0 74 15 164
2014 Information management 44 34 12 6 3 1 1 79 9 321
2014 Information technology 48 32 8 7 4 0 0 80 11 2847
2014 Internal audit 41 40 8 7 3 1 0 81 11 338
2014 Evaluation 47 34 8 6 3 0 1 83 9 180
2014 Other services to the public 47 34 9 6 3 1 0 82 9 2583
2014 None of the above 43 35 10 7 4 1 0 79 11 4817

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 78 13 2 1 2 0 3 94 3 3279
2017 Health care practitioners 78 7 7 0 0 0 8 92 0 27
2017 Federal regulators 78 10 3 5 0 1 4 92 5 236
2017 Compliance, inspection and enforcement 80 10 3 1 1 0 5 94 2 8852
2017 Communications or public affairs 81 7 4 3 2 1 2 91 5 328
2017 Access to information and privacy 81 11 1 2 2 0 3 95 4 268
2017 Security 81 12 2 2 2 0 0 94 4 245
2017 Science and technology 75 14 4 2 3 0 2 91 5 255
2017 Library services 76 3 7 4 3 0 7 85 8 29
2017 Legal services 70 15 4 2 3 1 4 91 5 111
2017 Administration and operations 79 11 3 2 2 0 3 94 4 2450
2017 Human resources 82 11 2 1 1 0 2 95 2 966
2017 Financial management 81 9 5 2 2 0 2 91 4 666
2017 Procurement 87 11 0 0 1 0 0 99 1 70
2017 Real property 83 8 3 2 2 0 2 92 4 120
2017 Materiel management 82 12 3 1 0 0 2 96 1 115
2017 Information management 79 8 6 3 2 0 1 89 5 265
2017 Information technology 72 14 4 3 3 0 5 90 6 2574
2017 Internal audit 72 17 4 2 1 0 4 93 3 280
2017 Evaluation 78 12 4 0 1 0 4 94 1 143
2017 Data sciences 79 11 6 1 1 0 2 92 2 180
2017 Policy 82 9 3 2 1 0 3 94 3 342
2017 Project management 80 9 4 3 2 0 2 91 5 515
2017 Other services to the public 79 10 3 1 2 0 4 93 4 1819
2017 None of the above 77 12 4 1 2 0 4 93 3 4591
2014 Client contact centre 77 13 3 1 2 0 4 93 4 3675
2014 Health care practitioners 81 8 5 0 0 0 5 94 0 38
2014 Federal regulators 78 13 2 1 1 0 4 95 3 278
2014 Compliance, inspection and enforcement 81 9 3 1 1 0 5 95 2 9901
2014 Communications or public affairs 82 11 3 0 1 0 1 95 2 336
2014 Access to information and privacy 76 15 1 2 3 0 2 93 5 246
2014 Security 79 12 2 2 0 1 3 95 3 247
2014 Science and technology 81 10 3 2 2 0 2 93 4 248
2014 Library services 86 7 7 0 0 0 0 93 0 30
2014 Legal services 79 10 1 2 4 0 4 93 6 125
2014 Administration and operations 79 10 3 2 2 0 4 93 4 3080
2014 Human resources 82 10 2 2 1 0 2 94 3 1094
2014 Financial management 78 13 3 1 2 0 3 94 3 816
2014 Procurement 86 7 1 1 1 0 3 96 3 73
2014 Real property 73 18 4 0 1 0 4 95 1 160
2014 Materiel management 80 12 2 1 1 0 3 96 3 164
2014 Information management 78 11 3 3 2 1 2 92 5 321
2014 Information technology 74 11 4 2 4 0 4 90 6 2846
2014 Internal audit 72 17 4 1 1 0 5 93 3 338
2014 Evaluation 75 13 3 1 2 0 6 94 3 180
2014 Other services to the public 80 10 4 1 2 0 4 93 3 2582
2014 None of the above 77 12 3 1 2 0 4 93 4 4819

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 24 7 3 3 3 8 85 7 3285
2017 Health care practitioners 55 23 7 0 7 0 8 85 8 27
2017 Federal regulators 68 21 3 3 2 1 2 92 4 234
2017 Compliance, inspection and enforcement 68 20 3 3 3 1 1 91 6 8857
2017 Communications or public affairs 61 22 4 4 3 1 4 88 8 327
2017 Access to information and privacy 58 23 4 4 4 2 5 87 9 271
2017 Security 60 22 4 5 4 1 3 87 9 246
2017 Science and technology 61 25 4 5 4 0 1 87 9 256
2017 Library services 51 32 7 0 3 7 0 89 4 29
2017 Legal services 65 20 4 5 2 1 2 88 7 110
2017 Administration and operations 63 21 5 3 3 1 3 89 6 2449
2017 Human resources 70 20 3 3 2 1 2 92 6 964
2017 Financial management 67 18 5 4 2 2 3 89 6 666
2017 Procurement 77 18 1 1 1 0 0 96 3 70
2017 Real property 69 23 3 3 2 0 1 93 4 118
2017 Materiel management 49 26 8 2 8 2 6 81 10 118
2017 Information management 64 21 7 3 3 1 1 87 7 265
2017 Information technology 62 24 5 3 3 1 2 89 6 2572
2017 Internal audit 60 29 2 3 2 1 2 92 6 279
2017 Evaluation 62 23 5 2 3 1 4 90 5 143
2017 Data sciences 62 25 6 2 1 2 2 90 3 178
2017 Policy 69 18 2 4 3 1 2 90 8 340
2017 Project management 66 20 3 5 3 1 2 89 8 513
2017 Other services to the public 63 19 4 3 4 1 5 88 7 1816
2017 None of the above 63 21 5 3 2 1 4 89 6 4585
2014 Client contact centre 51 25 6 3 4 3 8 85 8 3681
2014 Health care practitioners 84 10 0 3 0 0 3 97 3 38
2014 Federal regulators 63 25 4 3 1 1 4 91 5 278
2014 Compliance, inspection and enforcement 69 21 4 3 2 1 1 92 5 9899
2014 Communications or public affairs 54 23 6 5 4 2 6 84 10 337
2014 Access to information and privacy 66 21 4 2 2 2 2 92 5 247
2014 Security 64 18 6 3 4 2 3 86 7 247
2014 Science and technology 64 21 5 4 2 3 2 89 6 249
2014 Library services 60 17 0 10 0 3 10 88 12 30
2014 Legal services 63 25 4 2 6 0 0 88 8 125
2014 Administration and operations 64 22 5 3 3 1 3 89 6 3080
2014 Human resources 65 20 4 4 3 1 2 89 7 1094
2014 Financial management 67 22 3 1 2 0 3 93 4 816
2014 Procurement 71 12 4 5 1 1 4 89 7 73
2014 Real property 70 22 3 1 1 0 3 95 2 160
2014 Materiel management 42 22 12 6 8 2 8 71 16 164
2014 Information management 61 22 4 7 3 2 3 86 10 320
2014 Information technology 64 23 5 3 2 1 2 89 5 2848
2014 Internal audit 61 28 5 3 2 0 1 90 4 338
2014 Evaluation 65 24 4 3 2 0 1 90 6 180
2014 Other services to the public 68 19 4 3 3 1 3 90 6 2580
2014 None of the above 63 22 5 3 3 1 3 89 6 4821

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 26 7 3 3 1 0 87 6 3285
2017 Health care practitioners 63 28 0 4 0 0 4 96 4 27
2017 Federal regulators 61 24 4 6 5 1 0 85 11 236
2017 Compliance, inspection and enforcement 57 25 8 5 4 1 0 83 9 8860
2017 Communications or public affairs 59 27 6 3 2 2 1 88 6 326
2017 Access to information and privacy 59 26 6 5 3 1 0 86 8 270
2017 Security 60 27 6 3 3 0 0 88 6 246
2017 Science and technology 54 29 7 7 2 0 0 84 9 256
2017 Library services 65 21 14 0 0 0 0 86 0 29
2017 Legal services 57 22 8 9 4 0 0 79 13 110
2017 Administration and operations 61 24 6 5 3 1 0 87 8 2453
2017 Human resources 67 20 6 4 3 0 0 87 7 965
2017 Financial management 62 23 7 5 2 1 0 86 7 665
2017 Procurement 70 21 4 4 0 0 0 92 4 70
2017 Real property 66 24 3 3 3 1 0 92 6 119
2017 Materiel management 56 25 5 8 6 1 0 81 14 118
2017 Information management 62 24 7 5 2 1 0 87 6 265
2017 Information technology 61 25 7 3 3 1 0 87 6 2572
2017 Internal audit 52 31 9 2 6 0 0 83 8 280
2017 Evaluation 62 25 5 3 4 1 0 87 8 143
2017 Data sciences 61 24 10 2 3 1 0 85 5 178
2017 Policy 64 21 4 5 4 1 0 87 9 341
2017 Project management 62 25 5 3 4 1 0 88 7 514
2017 Other services to the public 60 25 6 5 3 1 0 86 8 1814
2017 None of the above 57 27 7 4 4 1 0 84 8 4589

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 26 10 3 3 1 0 84 6 3282
2017 Health care practitioners 72 21 7 0 0 0 0 93 0 27
2017 Federal regulators 58 25 7 2 7 1 0 84 9 235
2017 Compliance, inspection and enforcement 54 25 11 4 4 2 0 81 8 8859
2017 Communications or public affairs 60 24 8 4 2 2 0 86 6 327
2017 Access to information and privacy 61 24 8 3 3 1 0 86 7 271
2017 Security 59 26 10 3 2 0 0 85 5 246
2017 Science and technology 49 29 13 5 4 1 0 79 9 256
2017 Library services 65 18 17 0 0 0 0 83 0 29
2017 Legal services 53 24 8 8 4 4 0 80 12 110
2017 Administration and operations 59 23 9 4 3 2 0 84 7 2454
2017 Human resources 63 22 8 4 3 1 0 86 6 966
2017 Financial management 59 22 12 4 2 1 0 82 6 670
2017 Procurement 72 19 10 0 0 0 0 90 0 70
2017 Real property 63 22 10 1 3 2 0 86 3 119
2017 Materiel management 59 19 8 8 5 1 0 79 14 118
2017 Information management 60 23 9 3 3 3 0 85 6 265
2017 Information technology 57 25 10 3 3 1 0 84 7 2575
2017 Internal audit 46 31 11 5 5 1 0 78 10 279
2017 Evaluation 59 25 8 2 5 1 0 84 7 143
2017 Data sciences 64 19 8 4 3 2 0 84 7 179
2017 Policy 62 21 8 4 3 2 0 85 7 341
2017 Project management 61 24 9 3 3 1 0 86 6 514
2017 Other services to the public 57 25 10 3 3 2 0 83 7 1815
2017 None of the above 53 26 11 4 4 2 0 81 7 4591

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 28 9 4 3 0 0 84 7 3286
2017 Health care practitioners 71 25 4 0 0 0 0 96 0 27
2017 Federal regulators 56 27 5 6 6 0 0 83 12 236
2017 Compliance, inspection and enforcement 53 27 10 6 4 0 0 80 10 8854
2017 Communications or public affairs 60 24 6 6 4 1 1 84 10 327
2017 Access to information and privacy 56 27 8 4 3 1 0 84 7 271
2017 Security 55 27 9 6 2 0 0 82 9 246
2017 Science and technology 51 30 7 8 4 0 0 81 12 255
2017 Library services 55 21 18 0 7 0 0 75 7 29
2017 Legal services 51 26 7 10 5 0 0 77 16 110
2017 Administration and operations 58 25 8 5 4 0 0 83 9 2449
2017 Human resources 61 24 7 4 4 0 0 85 8 966
2017 Financial management 59 25 9 5 2 0 0 84 7 668
2017 Procurement 69 20 7 4 0 0 0 89 4 70
2017 Real property 61 24 7 5 3 0 0 86 7 119
2017 Materiel management 60 21 8 4 6 0 0 81 10 118
2017 Information management 58 25 8 5 4 0 0 83 8 265
2017 Information technology 56 28 9 4 3 0 0 84 8 2575
2017 Internal audit 45 35 9 6 5 0 0 81 10 279
2017 Evaluation 63 23 6 3 5 0 0 86 8 143
2017 Data sciences 60 22 9 4 4 0 0 83 9 179
2017 Policy 59 22 8 7 4 0 0 80 12 340
2017 Project management 56 27 8 6 3 0 1 83 9 514
2017 Other services to the public 56 26 9 5 4 0 0 83 9 1811
2017 None of the above 54 27 10 5 4 0 0 81 9 4578
2014 Client contact centre 52 32 8 5 3 0 0 84 8 3676
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 51 30 12 4 3 0 0 80 7 278
2014 Compliance, inspection and enforcement 53 30 7 5 4 0 0 83 9 9899
2014 Communications or public affairs 56 26 10 2 6 0 0 82 8 337
2014 Access to information and privacy 58 31 4 5 2 0 0 89 7 247
2014 Security 57 29 6 4 4 1 0 86 7 247
2014 Science and technology 56 26 6 6 5 0 0 84 11 249
2014 Library services 63 30 3 3 0 0 0 94 3 30
2014 Legal services 49 35 5 6 6 0 0 84 11 125
2014 Administration and operations 57 27 7 6 3 0 0 83 9 3079
2014 Human resources 55 26 8 7 4 0 0 81 10 1095
2014 Financial management 57 27 9 4 2 0 0 84 7 816
2014 Procurement 66 19 6 7 1 0 1 86 8 73
2014 Real property 61 28 7 2 3 0 0 89 4 160
2014 Materiel management 46 32 9 7 5 1 0 78 12 164
2014 Information management 53 29 7 7 3 1 0 83 10 321
2014 Information technology 55 27 9 5 4 0 0 83 9 2847
2014 Internal audit 48 37 7 4 4 0 0 85 8 337
2014 Evaluation 58 27 6 6 3 0 1 85 9 180
2014 Other services to the public 55 29 8 5 3 0 0 84 8 2579
2014 None of the above 52 28 9 6 4 1 0 81 9 4814
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 39 6 10 5 0 1 79 15 311
2017 Federal regulators 26 41 12 15 2 0 4 70 18 52
2017 Compliance, inspection and enforcement 31 39 10 11 6 1 2 72 17 1241
2017 Communications or public affairs 41 30 9 14 2 2 2 74 17 44
2017 Access to information and privacy 15 54 15 10 5 0 0 69 15 20
2017 Security 41 35 13 6 6 0 0 75 12 52
2017 Science and technology 30 24 11 11 19 3 3 57 32 37
2017 Legal services 16 48 5 20 5 0 5 67 27 19
2017 Administration and operations 40 39 9 6 4 1 2 81 10 486
2017 Human resources 40 32 12 8 3 4 3 76 11 187
2017 Financial management 42 31 8 10 2 3 3 78 13 123
2017 Procurement 45 36 0 10 0 10 0 89 11 11
2017 Real property 44 34 11 0 7 0 3 82 7 29
2017 Materiel management 62 15 0 8 8 8 0 83 17 13
2017 Information management 31 31 21 10 4 4 0 64 14 29
2017 Information technology 33 40 11 10 2 1 3 76 13 478
2017 Internal audit 42 29 5 9 10 5 0 75 20 21
2017 Evaluation 30 22 24 16 0 0 7 57 17 13
2017 Data sciences 26 48 14 9 0 0 4 77 9 23
2017 Policy 35 33 8 12 2 0 10 76 15 51
2017 Project management 38 41 8 5 3 2 2 83 8 90
2017 Other services to the public 38 38 9 7 4 1 3 79 11 164
2017 None of the above 36 41 11 7 4 1 1 78 11 479
2014 Client contact centre 36 43 9 9 3 1 0 79 12 336
2014 Federal regulators 36 30 15 5 7 2 5 71 13 56
2014 Compliance, inspection and enforcement 31 35 11 11 6 2 3 70 18 1466
2014 Communications or public affairs 40 30 8 8 2 0 12 80 11 50
2014 Access to information and privacy 43 24 9 24 0 0 0 66 24 21
2014 Security 30 38 12 8 2 7 2 75 11 48
2014 Science and technology 32 19 23 10 3 7 6 59 15 31
2014 Legal services 32 47 16 5 0 0 0 79 5 19
2014 Administration and operations 46 34 8 6 4 1 2 82 10 638
2014 Human resources 51 28 6 4 5 2 4 84 10 206
2014 Financial management 38 29 15 9 4 1 5 71 13 141
2014 Procurement 40 30 10 10 0 10 0 78 11 10
2014 Real property 45 41 4 7 0 0 4 89 8 27
2014 Materiel management 27 47 20 0 7 0 0 73 7 15
2014 Information management 24 41 5 14 8 6 3 71 24 37
2014 Information technology 31 40 9 9 3 2 5 77 13 537
2014 Internal audit 27 18 23 5 18 5 4 50 25 22
2014 Evaluation 31 44 12 6 0 7 0 80 7 16
2014 Other services to the public 42 35 11 8 2 0 1 78 11 235
2014 None of the above 35 34 9 12 5 2 3 73 18 522

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 32 15 6 5 9 0 72 12 3290
2017 Health care practitioners 27 40 11 15 4 0 4 70 19 27
2017 Federal regulators 24 35 11 11 8 10 0 66 22 235
2017 Compliance, inspection and enforcement 27 30 16 10 9 8 0 62 21 8868
2017 Communications or public affairs 33 34 10 8 4 11 0 76 13 328
2017 Access to information and privacy 45 29 10 5 5 6 0 78 11 270
2017 Security 36 33 13 7 5 4 0 73 13 246
2017 Science and technology 29 28 17 9 10 7 0 61 21 257
2017 Library services 24 34 14 7 3 18 0 70 13 29
2017 Legal services 21 40 17 10 5 6 0 65 16 111
2017 Administration and operations 35 34 13 8 5 6 0 73 14 2453
2017 Human resources 29 36 14 9 7 5 0 69 16 967
2017 Financial management 33 36 16 6 5 4 0 72 12 669
2017 Procurement 42 32 14 6 1 4 0 78 7 70
2017 Real property 30 33 11 10 10 5 1 68 21 120
2017 Materiel management 37 33 14 5 4 5 2 75 10 118
2017 Information management 33 33 12 9 6 7 0 71 16 265
2017 Information technology 35 33 14 5 4 9 0 75 10 2575
2017 Internal audit 26 37 18 7 6 7 0 67 13 280
2017 Evaluation 33 26 15 9 6 11 0 66 16 143
2017 Data sciences 36 32 19 5 1 6 1 73 6 180
2017 Policy 37 30 14 8 4 7 0 72 13 342
2017 Project management 35 36 14 7 6 3 0 72 13 515
2017 Other services to the public 35 30 15 6 5 9 0 71 13 1819
2017 None of the above 30 31 16 7 6 9 1 68 15 4597
2014 Client contact centre 32 33 15 7 4 9 0 72 12 3674
2014 Health care practitioners 50 26 10 3 8 3 0 79 11 38
2014 Federal regulators 31 34 17 5 5 7 0 71 11 277
2014 Compliance, inspection and enforcement 28 32 16 9 7 8 0 65 18 9900
2014 Communications or public affairs 35 34 13 8 3 6 0 74 12 337
2014 Access to information and privacy 38 33 16 5 0 7 1 77 6 246
2014 Security 32 39 10 9 3 7 0 77 13 246
2014 Science and technology 27 31 16 7 7 11 0 66 16 249
2014 Library services 44 33 6 3 0 13 0 89 4 30
2014 Legal services 36 33 15 6 6 3 0 71 13 125
2014 Administration and operations 36 33 13 8 5 6 0 73 13 3075
2014 Human resources 29 36 13 12 5 4 0 69 18 1095
2014 Financial management 34 36 13 7 5 5 0 74 12 816
2014 Procurement 42 29 14 8 1 5 0 75 10 73
2014 Real property 34 34 15 6 6 6 0 71 13 160
2014 Materiel management 35 39 9 11 3 2 1 76 14 164
2014 Information management 31 35 15 6 4 8 0 72 11 322
2014 Information technology 32 33 15 7 4 8 0 71 12 2846
2014 Internal audit 24 37 13 10 9 7 0 66 20 339
2014 Evaluation 28 36 12 11 5 8 0 70 17 180
2014 Other services to the public 33 31 14 7 5 9 0 70 14 2583
2014 None of the above 29 32 17 8 6 8 0 66 15 4816

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 32 19 10 7 4 0 63 17 3292
2017 Health care practitioners 30 40 4 22 4 0 0 71 26 26
2017 Federal regulators 24 32 15 14 11 4 0 58 26 235
2017 Compliance, inspection and enforcement 22 30 18 15 12 3 0 54 28 8869
2017 Communications or public affairs 30 34 18 11 5 2 0 65 16 328
2017 Access to information and privacy 42 24 16 8 7 3 1 68 16 270
2017 Security 31 37 17 9 5 2 0 69 14 246
2017 Science and technology 25 29 18 13 13 3 0 55 26 255
2017 Library services 31 28 10 18 7 7 0 63 26 29
2017 Legal services 21 41 14 14 8 4 0 63 22 111
2017 Administration and operations 32 35 16 10 6 2 0 68 16 2454
2017 Human resources 26 39 14 11 8 1 0 67 19 965
2017 Financial management 33 35 15 8 6 2 0 70 14 670
2017 Procurement 39 35 14 10 1 0 0 74 11 70
2017 Real property 28 32 18 7 13 3 0 61 20 120
2017 Materiel management 37 31 14 8 5 4 1 72 14 118
2017 Information management 33 29 15 12 8 3 0 64 21 265
2017 Information technology 29 34 17 11 5 4 0 65 17 2575
2017 Internal audit 22 37 18 14 7 2 0 60 22 280
2017 Evaluation 31 32 15 12 6 4 0 65 19 143
2017 Data sciences 28 43 17 6 3 2 1 73 10 180
2017 Policy 34 33 12 12 6 4 0 69 19 342
2017 Project management 31 36 15 12 5 1 0 68 17 515
2017 Other services to the public 31 30 16 11 7 4 0 64 19 1816
2017 None of the above 27 31 18 11 8 4 0 61 20 4597
2014 Client contact centre 28 34 19 9 6 3 0 64 16 3677
2014 Health care practitioners 53 16 10 2 16 3 0 71 19 38
2014 Federal regulators 28 34 16 14 6 3 0 63 20 277
2014 Compliance, inspection and enforcement 23 32 18 15 10 3 0 56 26 9897
2014 Communications or public affairs 30 39 14 9 5 2 0 71 15 337
2014 Access to information and privacy 35 34 15 11 2 3 0 71 13 246
2014 Security 28 42 15 8 5 3 0 72 13 246
2014 Science and technology 23 26 22 14 9 5 0 52 25 249
2014 Library services 31 34 22 6 3 4 0 67 10 30
2014 Legal services 35 30 11 13 8 3 0 67 22 125
2014 Administration and operations 32 34 14 11 6 2 0 68 17 3075
2014 Human resources 24 39 15 13 7 2 0 64 20 1094
2014 Financial management 29 37 16 10 6 2 0 68 16 816
2014 Procurement 38 30 11 15 3 3 0 70 18 73
2014 Real property 28 34 20 9 6 3 0 63 16 160
2014 Materiel management 26 40 19 9 5 1 0 67 14 164
2014 Information management 29 32 18 13 6 3 0 62 19 321
2014 Information technology 26 34 18 11 7 3 0 62 19 2847
2014 Internal audit 23 32 19 12 12 3 0 56 24 338
2014 Evaluation 26 29 18 17 6 4 0 58 24 180
2014 Other services to the public 29 32 17 11 8 4 0 63 19 2582
2014 None of the above 25 33 19 11 9 3 0 60 21 4819

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 29 20 14 9 7 0 53 25 3283
2017 Health care practitioners 15 38 18 14 4 8 4 60 20 27
2017 Federal regulators 15 29 21 14 15 5 0 47 31 235
2017 Compliance, inspection and enforcement 15 27 19 19 14 6 0 45 35 8865
2017 Communications or public affairs 18 33 17 15 7 9 0 57 24 327
2017 Access to information and privacy 31 24 17 11 10 7 1 59 22 271
2017 Security 21 36 19 14 5 4 0 60 19 244
2017 Science and technology 18 25 22 15 13 6 0 46 30 256
2017 Library services 14 41 10 7 14 14 0 64 25 29
2017 Legal services 15 37 24 10 11 4 0 54 21 111
2017 Administration and operations 23 34 18 13 7 5 0 60 21 2455
2017 Human resources 17 37 18 17 9 2 0 56 26 965
2017 Financial management 24 34 19 12 6 5 0 61 19 668
2017 Procurement 24 44 19 10 1 1 0 69 12 70
2017 Real property 16 41 18 9 12 3 0 59 22 120
2017 Materiel management 30 32 16 9 6 6 1 66 16 118
2017 Information management 23 29 16 17 8 6 0 56 27 264
2017 Information technology 21 32 21 12 6 8 0 58 20 2573
2017 Internal audit 16 35 21 17 8 4 0 53 25 280
2017 Evaluation 23 26 17 15 8 10 0 54 26 143
2017 Data sciences 22 37 20 8 3 8 2 66 12 180
2017 Policy 23 34 15 14 7 6 0 61 22 341
2017 Project management 22 37 16 15 7 4 0 61 22 515
2017 Other services to the public 22 28 18 15 8 7 0 55 25 1817
2017 None of the above 20 29 20 13 9 8 0 54 25 4591
2014 Client contact centre 19 32 22 13 8 6 0 55 22 3677
2014 Health care practitioners 43 13 16 15 8 5 0 59 25 38
2014 Federal regulators 19 28 20 18 9 5 0 50 29 276
2014 Compliance, inspection and enforcement 15 28 20 18 12 6 0 46 32 9893
2014 Communications or public affairs 22 36 17 12 8 5 0 61 22 337
2014 Access to information and privacy 25 30 23 12 4 5 0 58 18 247
2014 Security 19 40 18 13 5 5 0 62 19 246
2014 Science and technology 15 26 23 16 11 9 0 45 30 249
2014 Library services 20 34 27 16 0 3 0 56 17 30
2014 Legal services 23 34 15 11 10 7 0 61 23 125
2014 Administration and operations 23 33 18 14 8 4 0 58 23 3076
2014 Human resources 16 36 19 19 7 3 0 54 27 1094
2014 Financial management 20 37 19 12 7 5 0 60 20 816
2014 Procurement 23 33 18 15 7 4 0 58 23 73
2014 Real property 18 39 18 15 5 4 0 60 21 159
2014 Materiel management 24 35 26 9 6 1 0 59 15 164
2014 Information management 20 30 22 13 7 8 0 55 21 322
2014 Information technology 20 30 21 13 8 7 0 54 23 2847
2014 Internal audit 15 29 24 17 9 6 0 47 28 338
2014 Evaluation 12 32 26 15 8 8 0 48 25 179
2014 Other services to the public 20 30 18 14 9 7 0 54 26 2581
2014 None of the above 17 31 20 15 10 7 0 52 26 4811

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 30 17 10 10 7 0 60 22 3286
2017 Health care practitioners 23 26 22 22 0 3 4 53 24 27
2017 Federal regulators 22 27 17 14 13 7 0 53 29 235
2017 Compliance, inspection and enforcement 18 27 17 15 17 7 0 48 34 8872
2017 Communications or public affairs 27 29 16 14 8 6 0 60 23 328
2017 Access to information and privacy 36 25 17 10 8 4 0 64 19 271
2017 Security 26 28 19 11 10 5 0 57 23 246
2017 Science and technology 21 25 18 15 15 7 0 49 32 257
2017 Library services 27 31 10 18 7 7 0 63 26 29
2017 Legal services 18 36 13 15 13 5 0 57 30 111
2017 Administration and operations 28 31 17 10 8 5 0 63 20 2453
2017 Human resources 24 34 14 13 10 4 0 61 24 967
2017 Financial management 28 30 17 12 8 4 0 61 21 669
2017 Procurement 31 33 13 16 4 3 0 66 21 70
2017 Real property 23 34 11 12 16 5 0 59 29 119
2017 Materiel management 31 36 10 9 8 4 1 71 19 118
2017 Information management 25 31 17 11 6 9 0 62 19 264
2017 Information technology 23 30 18 12 9 7 0 58 23 2575
2017 Internal audit 19 35 14 13 13 6 0 57 28 280
2017 Evaluation 27 25 17 11 12 8 0 56 25 143
2017 Data sciences 29 29 20 11 7 3 1 60 19 179
2017 Policy 28 32 15 11 9 6 0 63 21 342
2017 Project management 26 31 16 14 8 4 0 60 23 514
2017 Other services to the public 27 27 16 13 10 7 0 58 25 1814
2017 None of the above 24 28 18 12 11 8 0 56 25 4595
2014 Client contact centre 26 31 18 10 9 6 0 61 20 3675
2014 Health care practitioners 45 29 5 13 3 3 3 78 16 38
2014 Federal regulators 26 27 19 14 8 5 0 56 23 277
2014 Compliance, inspection and enforcement 19 28 18 15 14 6 0 50 31 9899
2014 Communications or public affairs 26 34 15 10 10 4 0 63 21 336
2014 Access to information and privacy 32 27 18 11 6 6 0 63 18 247
2014 Security 19 39 20 11 4 6 0 62 17 246
2014 Science and technology 21 26 17 10 14 12 0 53 27 249
2014 Library services 27 33 27 6 3 3 0 62 10 30
2014 Legal services 30 25 15 10 12 7 0 59 24 125
2014 Administration and operations 29 32 15 11 9 4 0 64 20 3077
2014 Human resources 25 34 15 13 9 4 0 61 23 1094
2014 Financial management 25 32 19 10 9 4 0 60 20 816
2014 Procurement 29 29 15 7 12 8 0 63 21 73
2014 Real property 23 36 14 11 11 4 0 62 23 159
2014 Materiel management 27 30 19 12 11 1 0 58 23 164
2014 Information management 22 33 19 12 6 7 0 59 20 322
2014 Information technology 23 30 19 11 10 7 0 57 23 2845
2014 Internal audit 17 34 18 15 10 5 0 54 27 338
2014 Evaluation 19 28 21 14 10 8 1 51 27 180
2014 Other services to the public 25 28 18 11 10 7 0 58 23 2580
2014 None of the above 21 30 19 12 12 7 0 54 26 4818

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 34 17 13 9 4 0 59 23 3289
2017 Health care practitioners 19 35 21 18 0 3 4 58 19 27
2017 Federal regulators 16 37 17 15 11 4 0 55 27 234
2017 Compliance, inspection and enforcement 16 32 17 17 14 4 0 50 33 8855
2017 Communications or public affairs 23 34 16 15 9 4 0 59 25 327
2017 Access to information and privacy 33 28 15 12 8 4 1 63 22 270
2017 Security 24 43 13 14 4 2 0 68 18 246
2017 Science and technology 22 30 18 16 12 3 0 53 29 257
2017 Library services 21 45 17 3 14 0 0 65 18 29
2017 Legal services 18 41 10 19 9 3 0 61 29 111
2017 Administration and operations 24 36 16 14 8 3 0 62 22 2446
2017 Human resources 19 39 14 16 11 1 0 58 27 968
2017 Financial management 25 36 15 14 8 2 0 62 22 668
2017 Procurement 27 41 13 16 1 1 0 70 17 70
2017 Real property 18 36 18 13 12 4 0 56 26 120
2017 Materiel management 28 38 13 11 5 4 1 69 17 118
2017 Information management 20 42 14 11 11 2 0 63 22 264
2017 Information technology 22 38 17 12 6 4 0 63 19 2577
2017 Internal audit 16 42 18 14 7 3 0 60 22 279
2017 Evaluation 25 30 20 12 6 6 0 59 20 142
2017 Data sciences 26 38 18 11 4 3 1 65 16 180
2017 Policy 24 34 12 17 10 4 0 60 27 341
2017 Project management 23 35 17 15 8 1 0 59 24 514
2017 Other services to the public 24 34 14 14 9 5 0 60 24 1811
2017 None of the above 21 32 17 14 10 5 0 57 25 4587
2014 Client contact centre 21 37 19 13 7 4 0 60 21 3675
2014 Health care practitioners 45 24 13 8 5 5 0 73 13 38
2014 Federal regulators 21 33 17 16 10 3 0 56 26 276
2014 Compliance, inspection and enforcement 17 34 17 17 12 3 0 52 30 9893
2014 Communications or public affairs 20 40 17 13 9 0 0 61 22 337
2014 Access to information and privacy 29 37 14 13 4 2 1 68 17 246
2014 Security 19 42 15 14 5 4 0 64 20 246
2014 Science and technology 22 32 16 14 11 4 0 56 27 249
2014 Library services 27 34 19 10 10 0 0 61 19 30
2014 Legal services 27 35 18 11 7 2 0 63 19 125
2014 Administration and operations 24 37 15 14 8 2 0 62 23 3073
2014 Human resources 17 34 18 18 11 2 0 53 29 1094
2014 Financial management 20 38 16 14 10 2 0 59 24 816
2014 Procurement 22 35 18 15 8 1 0 58 24 72
2014 Real property 21 33 17 20 7 2 0 55 28 158
2014 Materiel management 25 34 18 15 7 2 0 60 22 164
2014 Information management 21 35 16 15 8 4 1 59 24 322
2014 Information technology 21 35 17 14 9 4 0 59 24 2845
2014 Internal audit 15 37 18 17 11 3 0 53 28 339
2014 Evaluation 13 39 17 18 7 6 0 55 27 180
2014 Other services to the public 21 35 15 15 9 4 0 59 26 2582
2014 None of the above 19 33 18 15 11 4 0 55 26 4812
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 40 15 8 4 1 0 73 12 3291
2017 Health care practitioners 28 68 0 0 0 0 4 100 0 27
2017 Federal regulators 31 40 17 7 4 1 0 72 11 234
2017 Compliance, inspection and enforcement 25 41 16 11 6 1 0 67 17 8853
2017 Communications or public affairs 30 46 13 9 2 0 0 76 11 328
2017 Access to information and privacy 39 38 12 5 4 1 1 79 9 271
2017 Security 40 43 11 5 2 0 0 82 7 245
2017 Science and technology 27 42 17 10 4 1 0 69 14 255
2017 Library services 31 38 21 3 3 3 0 71 7 29
2017 Legal services 23 40 22 6 7 2 0 64 13 111
2017 Administration and operations 34 43 12 7 3 1 0 78 10 2448
2017 Human resources 36 45 10 6 3 0 0 81 9 965
2017 Financial management 32 42 16 6 4 0 0 75 10 669
2017 Procurement 27 53 7 11 1 0 0 80 13 70
2017 Real property 29 41 10 11 6 3 0 72 17 118
2017 Materiel management 39 42 13 2 3 1 0 82 5 118
2017 Information management 32 43 11 10 3 1 0 76 12 265
2017 Information technology 31 43 15 6 2 2 0 76 9 2573
2017 Internal audit 25 48 15 7 5 0 0 73 12 280
2017 Evaluation 33 42 17 4 3 0 0 75 8 142
2017 Data sciences 36 45 13 2 2 1 1 82 4 180
2017 Policy 34 38 17 8 3 1 0 72 11 342
2017 Project management 36 40 13 7 3 0 0 77 11 513
2017 Other services to the public 35 38 14 9 3 1 0 74 12 1817
2017 None of the above 28 41 17 8 4 2 0 70 12 4590
2014 Client contact centre 35 42 14 5 2 1 0 78 7 3680
2014 Health care practitioners 58 37 3 0 3 0 0 95 3 38
2014 Federal regulators 29 43 15 8 3 3 0 74 11 278
2014 Compliance, inspection and enforcement 29 42 16 8 4 1 0 71 12 9903
2014 Communications or public affairs 38 42 11 5 3 1 0 81 8 337
2014 Access to information and privacy 46 35 12 4 2 1 0 82 6 247
2014 Security 41 45 10 2 1 1 0 86 3 247
2014 Science and technology 31 39 15 8 6 1 0 71 14 249
2014 Library services 33 43 14 10 0 0 0 76 10 30
2014 Legal services 37 38 13 6 5 0 0 76 11 125
2014 Administration and operations 37 40 13 5 3 1 0 78 8 3078
2014 Human resources 37 44 11 6 1 1 0 82 8 1094
2014 Financial management 35 41 14 5 3 1 0 78 8 814
2014 Procurement 33 44 14 5 3 1 0 78 8 73
2014 Real property 36 40 14 4 4 1 0 77 8 160
2014 Materiel management 30 40 18 7 2 2 0 72 10 164
2014 Information management 32 41 17 5 3 1 0 75 8 322
2014 Information technology 34 41 15 5 3 2 0 76 9 2848
2014 Internal audit 26 44 16 7 6 1 1 72 12 338
2014 Evaluation 27 44 19 7 3 0 0 71 10 180
2014 Other services to the public 36 40 15 5 3 1 0 77 8 2583
2014 None of the above 32 40 16 7 4 2 0 74 10 4822

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 43 11 4 2 2 0 82 6 3282
2017 Health care practitioners 38 48 11 0 4 0 0 85 4 27
2017 Federal regulators 40 43 9 4 2 2 0 84 6 233
2017 Compliance, inspection and enforcement 36 43 11 5 2 2 0 81 8 8848
2017 Communications or public affairs 40 40 9 5 1 5 1 85 6 328
2017 Access to information and privacy 49 34 10 4 1 2 1 85 5 270
2017 Security 42 41 10 3 1 3 0 85 4 242
2017 Science and technology 39 47 7 4 3 1 0 86 7 257
2017 Library services 58 35 0 7 0 0 0 93 7 29
2017 Legal services 45 32 15 4 2 2 1 79 5 111
2017 Administration and operations 41 40 11 3 1 3 1 84 5 2449
2017 Human resources 43 39 10 2 1 3 2 86 3 966
2017 Financial management 44 38 12 1 1 2 0 84 3 668
2017 Procurement 43 46 11 0 0 0 0 89 0 70
2017 Real property 34 37 16 5 3 4 2 75 8 118
2017 Materiel management 38 37 15 3 3 3 0 77 7 118
2017 Information management 41 39 11 2 2 3 1 84 4 265
2017 Information technology 39 41 12 2 1 3 2 84 3 2574
2017 Internal audit 31 50 10 5 1 2 0 83 6 278
2017 Evaluation 42 40 8 4 3 3 0 85 6 142
2017 Data sciences 39 42 10 3 1 3 1 85 5 179
2017 Policy 44 39 9 4 2 2 0 85 6 341
2017 Project management 42 40 12 2 1 1 1 84 4 513
2017 Other services to the public 43 39 10 4 2 2 0 84 6 1816
2017 None of the above 37 40 14 4 2 3 1 80 6 4580
2014 Client contact centre 40 43 9 3 1 2 0 86 5 3679
2014 Health care practitioners 66 24 3 5 0 3 0 92 5 38
2014 Federal regulators 44 41 8 5 1 1 0 86 6 278
2014 Compliance, inspection and enforcement 41 42 9 4 1 2 0 85 6 9902
2014 Communications or public affairs 46 36 10 3 1 3 1 86 4 337
2014 Access to information and privacy 47 42 7 2 0 2 0 91 2 247
2014 Security 43 45 6 2 1 2 1 90 3 247
2014 Science and technology 47 36 8 4 2 3 1 86 6 249
2014 Library services 70 26 4 0 0 0 0 96 0 30
2014 Legal services 52 35 7 2 2 1 0 88 5 125
2014 Administration and operations 44 39 9 3 1 3 1 87 4 3077
2014 Human resources 44 38 10 2 1 3 2 87 3 1094
2014 Financial management 42 42 8 3 2 3 1 87 5 815
2014 Procurement 55 27 10 3 0 4 1 87 3 73
2014 Real property 45 36 11 4 1 3 1 84 5 160
2014 Materiel management 43 35 11 7 1 2 2 81 8 164
2014 Information management 37 42 13 4 1 2 2 82 5 322
2014 Information technology 43 37 11 3 1 3 2 84 4 2845
2014 Internal audit 32 49 10 4 2 2 0 84 6 336
2014 Evaluation 41 46 8 2 1 2 0 89 3 180
2014 Other services to the public 44 40 8 4 1 2 0 87 5 2582
2014 None of the above 39 40 11 4 1 4 1 83 6 4816

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 38 10 6 3 3 1 81 9 3281
2017 Health care practitioners 33 45 4 4 0 7 8 91 4 27
2017 Federal regulators 41 38 8 6 4 3 0 82 10 235
2017 Compliance, inspection and enforcement 37 38 12 7 4 2 1 77 11 8838
2017 Communications or public affairs 37 36 11 6 5 5 1 78 11 327
2017 Access to information and privacy 48 29 10 6 3 3 0 80 9 271
2017 Security 42 41 8 4 2 1 1 85 6 245
2017 Science and technology 37 41 8 5 7 2 0 80 12 257
2017 Library services 41 42 11 0 3 3 0 86 4 29
2017 Legal services 39 34 12 4 4 5 2 79 9 111
2017 Administration and operations 44 36 10 5 3 2 0 82 8 2447
2017 Human resources 49 34 8 4 2 2 1 86 6 965
2017 Financial management 43 32 14 6 3 2 1 77 9 667
2017 Procurement 45 38 7 4 1 4 0 86 6 69
2017 Real property 40 35 12 8 4 0 1 76 12 118
2017 Materiel management 43 35 13 6 1 2 1 80 7 118
2017 Information management 47 32 9 8 4 0 0 79 12 264
2017 Information technology 41 38 11 5 2 2 1 81 7 2570
2017 Internal audit 27 42 16 6 5 4 1 72 12 279
2017 Evaluation 42 34 7 8 3 4 1 80 12 142
2017 Data sciences 39 36 12 7 2 2 1 78 9 180
2017 Policy 42 34 10 7 3 3 1 79 10 342
2017 Project management 38 37 12 8 3 2 0 77 11 514
2017 Other services to the public 42 36 10 6 3 2 1 80 10 1815
2017 None of the above 37 37 12 6 4 4 1 77 10 4587
2014 Client contact centre 44 39 8 5 2 2 1 84 7 3678
2014 Health care practitioners 66 24 5 2 2 0 0 90 5 38
2014 Federal regulators 44 34 9 6 3 3 1 81 9 276
2014 Compliance, inspection and enforcement 43 37 9 5 3 2 1 83 8 9900
2014 Communications or public affairs 47 33 9 4 3 2 1 83 7 337
2014 Access to information and privacy 47 34 10 4 2 1 2 83 6 247
2014 Security 49 37 5 4 1 2 1 90 5 247
2014 Science and technology 44 34 8 6 5 2 1 81 11 249
2014 Library services 67 23 7 0 0 0 3 92 0 30
2014 Legal services 49 32 10 4 3 0 2 83 7 125
2014 Administration and operations 49 35 7 4 2 2 1 86 6 3078
2014 Human resources 54 31 8 4 2 1 0 86 6 1095
2014 Financial management 44 36 10 5 3 3 1 83 8 816
2014 Procurement 56 33 4 1 4 0 1 90 6 73
2014 Real property 50 31 12 2 2 1 2 84 4 160
2014 Materiel management 38 33 15 8 3 1 1 74 11 164
2014 Information management 40 41 9 6 1 3 1 83 7 322
2014 Information technology 43 36 9 5 2 3 1 82 8 2846
2014 Internal audit 36 40 11 6 5 1 1 77 11 338
2014 Evaluation 47 33 11 4 2 2 0 82 7 180
2014 Other services to the public 46 35 9 5 2 2 1 83 7 2582
2014 None of the above 42 37 10 5 3 2 1 82 8 4819

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 34 18 8 4 5 2 68 13 3282
2017 Health care practitioners 22 30 29 7 0 3 8 59 8 27
2017 Federal regulators 29 36 16 8 5 5 0 69 14 235
2017 Compliance, inspection and enforcement 27 36 19 10 5 3 1 65 15 8852
2017 Communications or public affairs 25 37 16 9 6 5 2 67 16 328
2017 Access to information and privacy 29 33 15 12 4 6 1 66 18 271
2017 Security 33 36 13 8 5 4 2 73 13 245
2017 Science and technology 27 33 17 9 7 4 2 65 17 257
2017 Library services 31 48 14 3 4 0 0 79 7 29
2017 Legal services 23 32 20 11 9 4 1 58 21 111
2017 Administration and operations 31 36 17 8 3 4 1 70 12 2451
2017 Human resources 36 36 15 7 2 3 1 75 9 966
2017 Financial management 30 34 19 10 3 2 0 66 14 667
2017 Procurement 30 44 13 3 3 7 0 80 6 70
2017 Real property 27 35 16 10 7 3 2 65 18 118
2017 Materiel management 32 40 16 8 3 1 0 72 11 118
2017 Information management 27 31 21 9 6 5 0 62 16 264
2017 Information technology 25 35 20 9 4 5 2 64 14 2573
2017 Internal audit 17 35 24 11 6 5 1 56 19 280
2017 Evaluation 27 35 19 8 3 7 1 68 12 141
2017 Data sciences 28 34 22 9 2 4 1 66 11 180
2017 Policy 27 34 18 11 5 5 1 64 17 342
2017 Project management 28 31 21 12 4 3 1 62 16 514
2017 Other services to the public 30 34 18 8 5 4 1 67 14 1817
2017 None of the above 25 35 20 8 4 6 1 65 13 4590
2014 Client contact centre 35 36 16 5 3 4 1 75 8 3679
2014 Health care practitioners 58 21 8 5 3 5 0 84 8 38
2014 Federal regulators 34 36 14 8 5 3 0 73 13 278
2014 Compliance, inspection and enforcement 34 37 16 7 3 3 1 73 11 9898
2014 Communications or public affairs 37 30 16 8 4 4 1 71 13 336
2014 Access to information and privacy 36 36 16 6 2 3 2 76 8 247
2014 Security 39 33 14 7 2 4 1 76 9 247
2014 Science and technology 32 36 15 7 4 6 0 72 12 248
2014 Library services 66 28 4 0 0 0 3 96 0 30
2014 Legal services 28 43 13 6 5 2 2 75 12 125
2014 Administration and operations 38 33 15 6 3 4 1 74 10 3077
2014 Human resources 41 33 14 6 3 2 0 76 9 1095
2014 Financial management 29 40 16 8 4 3 1 72 12 816
2014 Procurement 29 43 12 8 3 5 0 75 12 73
2014 Real property 37 32 15 9 3 3 1 71 13 160
2014 Materiel management 22 39 17 10 7 3 2 64 18 163
2014 Information management 23 36 21 9 4 5 2 64 14 322
2014 Information technology 26 33 20 9 4 5 2 64 14 2849
2014 Internal audit 23 40 18 9 4 5 1 67 13 339
2014 Evaluation 30 37 16 8 3 5 1 71 12 179
2014 Other services to the public 36 34 17 6 3 4 1 74 9 2583
2014 None of the above 31 35 18 7 4 4 2 70 11 4817

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 29 18 11 7 8 2 59 21 3281
2017 Health care practitioners 20 24 14 17 11 11 4 51 33 27
2017 Federal regulators 22 29 12 13 12 9 2 57 29 235
2017 Compliance, inspection and enforcement 18 27 17 16 14 7 1 49 33 8847
2017 Communications or public affairs 20 18 15 16 10 15 5 48 33 327
2017 Access to information and privacy 29 26 14 11 11 7 2 60 25 271
2017 Security 20 26 17 18 7 6 4 52 28 245
2017 Science and technology 20 24 16 12 14 11 1 51 31 256
2017 Library services 34 24 14 10 11 7 0 62 22 29
2017 Legal services 13 20 23 18 16 10 1 36 38 111
2017 Administration and operations 24 27 16 13 10 7 2 57 25 2450
2017 Human resources 23 26 14 15 12 6 3 55 29 965
2017 Financial management 20 27 18 14 10 8 2 53 27 668
2017 Procurement 20 43 16 12 4 4 1 67 17 70
2017 Real property 22 26 17 10 15 7 3 53 28 118
2017 Materiel management 26 32 20 10 9 3 0 59 20 118
2017 Information management 24 22 17 15 11 10 2 52 29 265
2017 Information technology 24 27 18 10 8 11 2 59 20 2575
2017 Internal audit 18 30 18 12 13 7 2 53 28 279
2017 Evaluation 28 26 17 12 7 6 3 60 21 142
2017 Data sciences 23 25 19 12 4 11 6 57 20 180
2017 Policy 19 26 14 15 13 11 3 52 32 342
2017 Project management 22 23 16 16 12 8 3 50 32 512
2017 Other services to the public 24 26 16 14 11 8 1 55 27 1813
2017 None of the above 21 26 17 14 12 9 2 53 28 4574
2014 Client contact centre 23 29 18 13 9 7 1 56 24 3678
2014 Health care practitioners 34 18 16 16 10 5 0 56 28 38
2014 Federal regulators 21 27 15 16 15 5 2 51 33 278
2014 Compliance, inspection and enforcement 18 26 17 16 14 7 1 48 33 9896
2014 Communications or public affairs 22 20 17 13 16 9 3 48 33 337
2014 Access to information and privacy 24 32 16 11 9 8 2 61 21 247
2014 Security 17 36 16 14 10 6 2 57 26 247
2014 Science and technology 18 27 13 13 10 17 2 55 28 249
2014 Library services 26 33 10 13 3 7 7 69 19 30
2014 Legal services 19 25 17 18 12 7 2 48 33 125
2014 Administration and operations 24 27 16 13 12 7 2 55 27 3074
2014 Human resources 23 25 15 15 14 5 2 53 31 1094
2014 Financial management 19 27 17 12 13 8 2 52 29 815
2014 Procurement 18 19 29 17 11 7 0 39 30 73
2014 Real property 21 26 16 11 13 10 3 55 28 160
2014 Materiel management 20 26 16 15 12 10 1 52 30 164
2014 Information management 18 26 22 14 9 8 2 49 26 322
2014 Information technology 22 27 18 12 10 10 2 55 25 2845
2014 Internal audit 19 28 17 14 15 6 1 50 31 338
2014 Evaluation 16 34 16 14 11 8 1 55 28 179
2014 Other services to the public 21 28 17 14 12 7 1 53 28 2583
2014 None of the above 19 25 17 15 14 8 2 49 32 4818

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 63 19 6 3 2 1 6 88 5 3289
2017 Health care practitioners 58 12 11 0 0 7 12 86 0 27
2017 Federal regulators 61 16 10 5 1 4 4 83 6 235
2017 Compliance, inspection and enforcement 69 14 6 2 1 2 6 90 3 8865
2017 Communications or public affairs 61 24 5 4 2 1 2 88 6 328
2017 Access to information and privacy 70 14 5 2 2 3 4 91 4 271
2017 Security 58 25 6 6 1 2 0 86 7 246
2017 Science and technology 56 21 7 5 5 2 4 81 11 257
2017 Library services 65 14 17 0 0 0 4 82 0 29
2017 Legal services 52 19 15 4 2 0 8 77 6 111
2017 Administration and operations 64 19 6 4 2 1 5 88 6 2453
2017 Human resources 63 22 6 4 2 1 3 88 6 967
2017 Financial management 64 20 7 4 2 1 2 87 6 670
2017 Procurement 76 16 6 1 1 0 0 91 3 70
2017 Real property 61 19 11 2 3 1 3 84 5 120
2017 Materiel management 64 21 8 4 0 2 1 88 5 118
2017 Information management 58 22 9 6 2 1 2 83 8 264
2017 Information technology 53 21 10 5 3 2 6 80 9 2574
2017 Internal audit 56 23 6 5 2 1 7 86 7 280
2017 Evaluation 65 14 8 3 0 4 7 88 3 142
2017 Data sciences 59 23 10 2 1 1 3 86 3 180
2017 Policy 65 17 9 3 1 2 3 86 4 342
2017 Project management 62 19 8 5 4 0 2 83 9 515
2017 Other services to the public 67 13 7 3 2 2 5 87 5 1818
2017 None of the above 62 17 7 2 2 2 7 87 5 4589
2014 Client contact centre 63 18 6 3 3 1 6 87 6 3679
2014 Health care practitioners 71 13 8 0 3 0 5 89 3 38
2014 Federal regulators 61 21 6 4 1 2 5 88 5 277
2014 Compliance, inspection and enforcement 70 14 6 2 1 1 6 91 3 9901
2014 Communications or public affairs 64 21 7 5 1 1 2 87 6 337
2014 Access to information and privacy 67 17 5 2 3 1 4 89 6 247
2014 Security 57 22 10 3 2 1 5 84 5 247
2014 Science and technology 64 17 5 5 3 0 5 86 9 248
2014 Library services 73 10 10 6 0 0 0 84 6 30
2014 Legal services 54 19 10 6 3 3 5 79 10 125
2014 Administration and operations 63 18 7 4 2 1 5 87 6 3079
2014 Human resources 64 20 6 5 2 1 3 87 7 1094
2014 Financial management 64 17 8 3 2 1 5 86 6 816
2014 Procurement 67 18 7 0 1 1 6 91 1 73
2014 Real property 62 21 7 3 1 1 5 89 4 160
2014 Materiel management 58 21 7 2 1 2 9 89 3 164
2014 Information management 60 17 12 4 3 1 3 80 8 321
2014 Information technology 56 19 10 5 4 1 4 80 10 2849
2014 Internal audit 56 25 8 2 1 2 5 87 4 338
2014 Evaluation 63 20 8 2 1 2 3 89 3 180
2014 Other services to the public 69 15 6 2 2 2 5 90 4 2583
2014 None of the above 64 17 7 3 2 2 6 88 5 4820

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 67 19 4 3 3 2 3 90 6 3289
2017 Health care practitioners 61 16 7 0 0 11 4 91 0 27
2017 Federal regulators 65 19 5 4 1 5 3 90 5 236
2017 Compliance, inspection and enforcement 71 14 5 2 1 2 4 91 4 8854
2017 Communications or public affairs 69 19 4 2 1 3 2 93 3 328
2017 Access to information and privacy 72 14 4 2 1 2 3 92 4 271
2017 Security 74 18 4 1 2 1 0 93 3 246
2017 Science and technology 62 22 7 3 4 1 2 86 7 257
2017 Library services 86 3 7 0 0 0 4 93 0 29
2017 Legal services 56 25 8 2 2 2 6 87 4 110
2017 Administration and operations 69 19 5 2 1 2 3 92 3 2453
2017 Human resources 72 18 3 2 1 2 2 94 3 966
2017 Financial management 70 19 5 1 1 2 1 92 3 669
2017 Procurement 81 13 3 1 0 1 0 96 1 69
2017 Real property 66 20 6 2 2 3 2 90 3 120
2017 Materiel management 68 25 3 1 1 2 1 96 2 117
2017 Information management 66 21 6 5 1 0 1 89 6 265
2017 Information technology 61 22 6 3 1 3 3 89 4 2570
2017 Internal audit 60 27 6 2 1 1 2 90 3 279
2017 Evaluation 72 16 5 2 0 0 4 92 2 143
2017 Data sciences 69 18 6 3 0 3 1 91 3 179
2017 Policy 75 15 4 1 1 2 2 94 2 342
2017 Project management 70 17 5 2 1 2 2 91 3 515
2017 Other services to the public 70 14 6 3 2 2 3 89 5 1815
2017 None of the above 65 17 6 2 2 3 4 89 4 4583
2014 Client contact centre 67 17 5 3 3 2 3 88 7 3675
2014 Health care practitioners 68 16 8 0 0 5 3 92 0 38
2014 Federal regulators 64 20 4 4 2 1 4 89 6 278
2014 Compliance, inspection and enforcement 72 14 5 2 1 2 4 92 3 9900
2014 Communications or public affairs 71 20 3 2 1 1 1 93 4 337
2014 Access to information and privacy 72 19 3 2 2 1 2 94 3 247
2014 Security 68 19 4 1 0 2 5 94 2 247
2014 Science and technology 66 21 4 2 2 2 2 91 4 249
2014 Library services 80 7 3 0 3 0 7 93 3 30
2014 Legal services 54 28 6 3 6 1 2 84 10 125
2014 Administration and operations 70 18 5 2 1 2 3 92 3 3079
2014 Human resources 71 18 4 2 1 1 2 92 4 1095
2014 Financial management 69 18 5 1 2 2 3 91 3 816
2014 Procurement 73 19 3 3 0 0 3 94 3 73
2014 Real property 72 18 6 1 0 1 2 93 1 160
2014 Materiel management 65 20 5 3 1 2 4 90 4 164
2014 Information management 63 18 8 4 2 3 3 86 6 321
2014 Information technology 63 20 7 3 2 2 3 88 5 2849
2014 Internal audit 58 26 6 3 0 2 4 90 4 339
2014 Evaluation 67 20 6 1 2 1 4 91 3 179
2014 Other services to the public 71 15 5 2 2 2 3 91 5 2583
2014 None of the above 67 16 6 3 2 2 4 89 5 4820

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 35 17 12 7 2 1 62 20 3283
2017 Health care practitioners 30 32 11 16 4 4 4 66 21 27
2017 Federal regulators 22 38 13 12 10 4 0 63 23 234
2017 Compliance, inspection and enforcement 19 33 17 16 12 2 0 53 29 8854
2017 Communications or public affairs 30 41 10 13 3 2 0 72 17 328
2017 Access to information and privacy 33 30 16 13 6 2 0 65 19 269
2017 Security 34 40 11 9 5 1 0 75 14 246
2017 Science and technology 21 30 18 16 16 0 0 50 32 257
2017 Library services 31 24 14 17 14 0 0 55 31 29
2017 Legal services 15 34 19 14 15 2 0 50 30 110
2017 Administration and operations 30 36 14 11 6 2 0 68 18 2450
2017 Human resources 29 38 13 12 7 1 0 68 19 965
2017 Financial management 32 37 13 12 5 2 0 70 17 669
2017 Procurement 27 40 13 19 0 1 0 68 19 70
2017 Real property 31 32 14 13 7 3 0 65 21 120
2017 Materiel management 35 35 12 8 7 3 0 72 16 116
2017 Information management 26 37 17 10 7 4 0 65 17 262
2017 Information technology 26 39 16 10 7 2 0 66 17 2572
2017 Internal audit 21 36 19 14 8 2 0 58 23 280
2017 Evaluation 39 25 17 10 6 3 0 66 16 143
2017 Data sciences 34 34 15 10 5 1 0 68 16 180
2017 Policy 27 31 15 15 8 4 0 60 24 341
2017 Project management 32 38 12 12 4 1 0 71 16 515
2017 Other services to the public 28 33 14 13 8 3 0 63 22 1813
2017 None of the above 25 33 18 12 8 3 0 60 21 4591
2014 Client contact centre 26 37 16 11 7 2 0 65 18 3677
2014 Health care practitioners 42 29 13 11 5 0 0 71 16 38
2014 Federal regulators 27 31 17 14 9 2 0 59 24 278
2014 Compliance, inspection and enforcement 21 34 16 16 11 2 0 56 27 9897
2014 Communications or public affairs 30 35 12 12 8 2 0 66 21 337
2014 Access to information and privacy 38 36 13 10 3 1 0 74 13 247
2014 Security 28 36 16 11 6 2 0 66 18 247
2014 Science and technology 21 31 19 11 16 3 0 53 28 249
2014 Library services 47 30 7 7 6 3 0 79 14 30
2014 Legal services 20 41 13 12 12 2 1 62 25 125
2014 Administration and operations 30 37 14 10 7 1 0 68 18 3078
2014 Human resources 25 37 14 15 7 1 0 63 23 1094
2014 Financial management 31 36 14 10 7 1 0 68 18 814
2014 Procurement 25 45 8 14 8 0 0 70 22 73
2014 Real property 28 40 15 8 6 2 1 70 15 160
2014 Materiel management 29 36 16 10 7 1 1 67 17 163
2014 Information management 27 37 15 12 7 1 0 66 18 321
2014 Information technology 29 36 15 10 8 2 0 66 18 2848
2014 Internal audit 22 33 18 15 11 1 0 56 26 339
2014 Evaluation 23 34 16 13 9 4 0 60 24 180
2014 Other services to the public 26 36 16 11 8 2 0 64 20 2584
2014 None of the above 25 34 16 13 8 3 0 61 22 4822

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 30 16 15 12 2 2 55 28 3285
2017 Health care practitioners 28 26 22 7 13 4 0 56 21 26
2017 Federal regulators 21 31 14 13 17 4 0 54 31 236
2017 Compliance, inspection and enforcement 21 29 14 17 17 2 1 51 35 8855
2017 Communications or public affairs 27 33 10 13 10 2 5 64 25 328
2017 Access to information and privacy 30 32 14 11 11 2 1 63 22 270
2017 Security 32 33 12 10 10 1 2 67 21 246
2017 Science and technology 15 23 15 19 26 2 1 39 46 257
2017 Library services 10 21 7 27 28 3 3 33 59 29
2017 Legal services 15 31 16 17 15 5 2 48 35 110
2017 Administration and operations 27 30 13 14 12 2 2 59 27 2452
2017 Human resources 28 31 14 12 12 1 2 61 25 965
2017 Financial management 30 29 13 14 12 2 0 60 26 668
2017 Procurement 21 43 9 14 11 1 0 65 26 70
2017 Real property 23 34 12 14 10 4 4 62 26 120
2017 Materiel management 24 34 15 11 13 2 1 60 24 117
2017 Information management 24 33 14 12 13 2 3 60 26 265
2017 Information technology 22 33 13 14 14 2 1 58 29 2573
2017 Internal audit 20 33 14 17 13 1 2 55 31 279
2017 Evaluation 26 32 12 9 13 4 3 63 24 143
2017 Data sciences 31 28 11 13 15 2 1 60 28 179
2017 Policy 28 26 11 19 13 2 2 56 33 342
2017 Project management 32 31 11 14 10 1 1 64 25 514
2017 Other services to the public 27 29 14 15 13 2 1 58 28 1819
2017 None of the above 22 29 16 14 14 3 2 53 30 4586
2014 Client contact centre 24 31 15 15 12 2 2 56 28 3677
2014 Health care practitioners 27 36 8 13 16 0 0 63 29 38
2014 Federal regulators 25 29 16 12 16 1 1 55 28 278
2014 Compliance, inspection and enforcement 21 31 13 17 17 1 1 53 34 9900
2014 Communications or public affairs 27 30 9 16 14 3 1 60 31 337
2014 Access to information and privacy 33 31 15 12 8 1 1 65 20 246
2014 Security 26 28 16 17 8 3 2 56 27 247
2014 Science and technology 16 27 13 19 21 1 2 45 42 249
2014 Library services 24 33 10 14 13 0 7 61 28 30
2014 Legal services 19 23 18 19 17 2 2 44 37 125
2014 Administration and operations 27 30 12 14 14 1 1 59 29 3076
2014 Human resources 24 29 13 16 15 1 2 54 32 1095
2014 Financial management 26 32 12 15 13 1 1 59 29 816
2014 Procurement 25 27 15 19 11 1 1 54 31 73
2014 Real property 23 35 13 12 13 2 3 61 26 160
2014 Materiel management 26 24 17 16 16 1 1 51 32 164
2014 Information management 24 33 15 13 12 0 2 59 26 322
2014 Information technology 24 30 14 14 15 2 1 56 30 2846
2014 Internal audit 21 29 17 16 16 1 2 50 33 339
2014 Evaluation 17 36 13 16 14 3 0 55 31 180
2014 Other services to the public 23 31 14 14 15 2 1 56 30 2582
2014 None of the above 21 28 16 15 16 2 1 51 32 4820

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 32 23 11 7 7 1 56 20 3289
2017 Health care practitioners 27 39 19 7 4 0 4 69 11 27
2017 Federal regulators 17 39 19 10 9 5 0 60 20 236
2017 Compliance, inspection and enforcement 15 31 23 14 10 6 0 49 26 8867
2017 Communications or public affairs 24 40 19 9 4 4 0 67 14 328
2017 Access to information and privacy 28 34 18 9 4 7 1 67 14 269
2017 Security 34 40 17 6 2 1 0 75 8 246
2017 Science and technology 15 27 26 12 13 7 0 45 27 257
2017 Library services 24 41 17 11 7 0 0 65 18 29
2017 Legal services 15 35 23 13 9 5 0 53 23 111
2017 Administration and operations 26 39 18 9 5 3 0 67 14 2451
2017 Human resources 29 41 15 8 4 3 0 72 12 966
2017 Financial management 26 38 18 8 6 3 0 66 15 668
2017 Procurement 26 46 19 7 1 1 0 72 9 70
2017 Real property 23 43 17 7 6 5 0 69 13 119
2017 Materiel management 26 40 19 6 6 3 0 68 12 118
2017 Information management 21 37 22 9 5 5 0 62 15 265
2017 Information technology 23 39 21 9 4 5 0 65 14 2574
2017 Internal audit 15 35 24 12 7 7 1 54 20 280
2017 Evaluation 24 39 18 8 5 5 1 67 13 143
2017 Data sciences 24 41 21 10 3 1 0 65 13 180
2017 Policy 25 38 18 10 5 5 0 66 16 340
2017 Project management 31 38 17 8 4 2 0 70 12 514
2017 Other services to the public 22 32 22 12 6 6 0 57 19 1815
2017 None of the above 20 34 23 10 7 6 1 57 18 4584

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 36 12 3 2 2 1 82 5 3287
2017 Health care practitioners 59 37 0 0 0 0 4 100 0 27
2017 Federal regulators 39 35 15 3 3 4 1 79 6 234
2017 Compliance, inspection and enforcement 40 36 14 4 3 3 0 79 7 8853
2017 Communications or public affairs 43 37 9 3 1 6 1 85 5 328
2017 Access to information and privacy 54 30 9 3 1 3 0 87 3 267
2017 Security 50 36 10 2 0 1 1 88 2 246
2017 Science and technology 40 40 10 5 2 3 0 82 7 256
2017 Library services 48 38 14 0 0 0 0 86 0 29
2017 Legal services 32 38 15 5 3 7 0 75 9 111
2017 Administration and operations 47 35 11 3 1 2 0 84 5 2441
2017 Human resources 53 33 8 2 2 1 0 88 4 967
2017 Financial management 46 36 11 2 2 2 0 84 5 669
2017 Procurement 57 30 7 0 0 6 0 92 0 70
2017 Real property 39 38 12 4 4 2 0 79 8 120
2017 Materiel management 49 31 10 4 4 1 0 81 9 117
2017 Information management 45 35 12 3 1 4 0 83 4 265
2017 Information technology 46 36 11 2 1 4 0 85 3 2571
2017 Internal audit 32 40 18 2 3 3 2 76 6 278
2017 Evaluation 51 26 15 1 3 2 1 79 5 143
2017 Data sciences 44 39 9 2 2 3 1 87 4 180
2017 Policy 48 30 12 3 3 4 0 82 6 342
2017 Project management 51 32 11 3 1 2 0 85 4 512
2017 Other services to the public 48 31 12 3 2 3 0 82 5 1816
2017 None of the above 40 36 14 3 2 4 1 79 5 4581
2014 Client contact centre 52 34 8 2 1 2 0 88 3 3676
2014 Health care practitioners 72 23 3 0 0 3 0 97 0 38
2014 Federal regulators 45 32 15 4 2 2 1 79 6 278
2014 Compliance, inspection and enforcement 49 33 10 3 2 3 0 84 6 9899
2014 Communications or public affairs 52 31 10 2 1 3 0 86 4 337
2014 Access to information and privacy 57 29 11 1 0 1 0 88 2 246
2014 Security 58 33 5 2 0 3 0 93 2 247
2014 Science and technology 49 29 10 3 3 6 0 84 6 247
2014 Library services 73 17 10 0 0 0 0 90 0 30
2014 Legal services 50 32 9 1 2 6 0 87 3 125
2014 Administration and operations 53 31 9 3 2 2 0 86 5 3075
2014 Human resources 53 31 10 3 1 2 0 86 4 1094
2014 Financial management 52 32 10 2 2 2 0 86 4 815
2014 Procurement 67 21 1 3 1 7 0 94 4 73
2014 Real property 54 31 11 1 1 3 0 86 3 160
2014 Materiel management 46 34 10 4 1 4 1 84 5 164
2014 Information management 51 33 10 3 1 2 1 86 4 321
2014 Information technology 53 30 10 3 2 3 1 86 4 2846
2014 Internal audit 41 39 11 4 2 2 1 82 6 338
2014 Evaluation 49 36 8 2 2 3 1 88 4 180
2014 Other services to the public 52 31 9 3 2 3 0 86 5 2583
2014 None of the above 47 34 11 3 2 3 0 83 5 4819

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 45 38 10 4 2 1 0 85 6 3287
2017 Health care practitioners 56 38 3 0 0 3 0 97 0 27
2017 Federal regulators 40 38 12 5 2 2 0 80 7 235
2017 Compliance, inspection and enforcement 37 40 12 6 4 2 0 78 9 8859
2017 Communications or public affairs 42 41 8 4 2 3 0 85 7 328
2017 Access to information and privacy 56 28 9 2 2 3 0 86 5 271
2017 Security 50 37 8 3 2 1 0 88 5 245
2017 Science and technology 39 37 12 8 2 2 0 77 11 257
2017 Library services 34 48 11 0 0 7 0 89 0 29
2017 Legal services 31 45 11 7 4 2 0 78 11 111
2017 Administration and operations 46 38 9 4 2 1 0 86 6 2451
2017 Human resources 51 35 8 3 1 1 0 87 5 967
2017 Financial management 46 39 9 3 2 1 0 86 5 670
2017 Procurement 60 36 1 1 0 1 0 97 1 70
2017 Real property 45 38 9 4 3 1 0 83 8 120
2017 Materiel management 46 38 10 2 3 1 0 85 5 118
2017 Information management 46 38 10 3 1 2 0 85 4 264
2017 Information technology 47 38 9 2 1 2 0 87 4 2571
2017 Internal audit 37 41 13 4 2 2 0 80 7 280
2017 Evaluation 52 32 9 5 2 0 0 84 7 143
2017 Data sciences 46 39 10 3 0 2 1 87 3 180
2017 Policy 45 37 7 6 3 2 0 84 9 342
2017 Project management 49 36 7 4 2 2 0 87 6 515
2017 Other services to the public 47 36 10 4 2 1 0 84 6 1820
2017 None of the above 42 38 12 4 2 2 0 82 7 4588
2014 Client contact centre 48 36 9 3 2 2 0 86 5 3678
2014 Health care practitioners 66 26 5 0 3 0 0 92 3 38
2014 Federal regulators 44 32 14 5 3 2 1 78 8 278
2014 Compliance, inspection and enforcement 43 36 10 5 3 2 0 81 8 9899
2014 Communications or public affairs 49 33 10 4 3 2 0 84 6 337
2014 Access to information and privacy 58 32 8 2 1 0 0 90 2 247
2014 Security 53 37 5 2 0 2 0 92 3 247
2014 Science and technology 48 33 10 6 2 1 0 81 9 249
2014 Library services 57 36 7 0 0 0 0 93 0 30
2014 Legal services 45 34 15 2 2 1 1 80 5 125
2014 Administration and operations 49 34 9 4 2 1 0 84 6 3077
2014 Human resources 49 36 7 5 2 1 0 86 7 1095
2014 Financial management 49 36 9 3 2 1 0 86 6 816
2014 Procurement 59 30 7 3 0 1 0 90 3 73
2014 Real property 52 33 9 2 2 2 0 87 4 160
2014 Materiel management 46 36 10 5 1 1 0 83 7 164
2014 Information management 47 38 10 3 1 2 0 86 4 321
2014 Information technology 52 33 9 3 1 1 0 87 5 2848
2014 Internal audit 39 41 11 5 2 1 0 81 8 337
2014 Evaluation 50 30 11 6 2 1 0 81 8 180
2014 Other services to the public 49 35 8 4 2 2 0 86 6 2581
2014 None of the above 44 36 11 4 3 2 0 82 7 4823

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 38 8 4 2 0 0 86 6 3286
2017 Health care practitioners 57 32 4 4 0 3 0 92 4 27
2017 Federal regulators 41 40 9 6 3 0 0 81 10 236
2017 Compliance, inspection and enforcement 39 38 11 7 5 0 0 77 12 8866
2017 Communications or public affairs 53 33 9 4 1 0 0 86 5 328
2017 Access to information and privacy 59 32 4 3 2 0 0 92 4 271
2017 Security 58 33 5 2 2 0 0 91 4 245
2017 Science and technology 45 36 10 5 5 0 0 81 10 256
2017 Library services 48 34 10 8 0 0 0 82 8 29
2017 Legal services 38 47 7 5 4 0 0 85 9 111
2017 Administration and operations 50 35 7 5 3 0 0 85 7 2454
2017 Human resources 55 35 5 4 2 0 0 90 5 966
2017 Financial management 52 34 7 4 2 0 0 86 6 668
2017 Procurement 66 31 1 1 0 0 0 97 1 70
2017 Real property 47 35 8 6 4 0 0 82 10 120
2017 Materiel management 47 34 14 2 3 0 0 81 4 117
2017 Information management 51 35 8 5 2 0 0 86 7 265
2017 Information technology 51 36 7 3 2 0 0 88 5 2571
2017 Internal audit 40 43 9 5 3 0 0 83 8 279
2017 Evaluation 53 30 12 2 3 0 0 83 6 143
2017 Data sciences 52 38 8 2 1 0 0 90 3 180
2017 Policy 51 33 6 7 2 0 0 85 9 342
2017 Project management 50 37 6 3 3 0 0 87 6 515
2017 Other services to the public 50 34 7 6 3 0 0 84 9 1818
2017 None of the above 44 37 10 5 3 0 0 82 8 4588
2014 Client contact centre 51 35 8 3 2 0 0 87 5 3675
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 45 37 10 4 3 0 1 83 7 276
2014 Compliance, inspection and enforcement 44 36 10 6 4 0 0 80 10 9897
2014 Communications or public affairs 56 33 6 3 1 0 0 90 4 337
2014 Access to information and privacy 60 30 6 3 0 0 0 90 3 247
2014 Security 55 37 4 2 1 1 0 93 3 247
2014 Science and technology 55 28 9 5 3 0 0 83 8 249
2014 Library services 60 27 13 0 0 0 0 87 0 30
2014 Legal services 56 30 5 6 3 0 0 86 9 125
2014 Administration and operations 54 33 7 4 3 0 0 87 6 3078
2014 Human resources 56 32 6 4 2 0 0 88 6 1095
2014 Financial management 53 35 7 2 3 0 0 88 5 814
2014 Procurement 56 37 3 1 3 0 0 93 4 73
2014 Real property 56 34 6 2 2 0 0 90 4 160
2014 Materiel management 47 33 10 6 2 1 0 81 8 164
2014 Information management 50 35 8 4 2 0 0 86 6 321
2014 Information technology 55 31 7 4 2 0 0 87 6 2848
2014 Internal audit 39 44 7 5 4 0 0 84 9 338
2014 Evaluation 50 34 10 6 1 0 0 84 7 178
2014 Other services to the public 50 35 8 4 3 0 0 85 7 2582
2014 None of the above 46 35 9 5 3 0 0 82 9 4820

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 36 15 7 4 1 0 74 11 3279
2017 Health care practitioners 44 41 4 11 0 0 0 85 11 27
2017 Federal regulators 33 36 15 7 7 1 0 70 15 233
2017 Compliance, inspection and enforcement 30 34 18 10 7 1 0 64 17 8853
2017 Communications or public affairs 42 31 15 9 2 1 0 73 11 328
2017 Access to information and privacy 48 31 12 4 3 1 0 80 7 271
2017 Security 49 36 9 3 2 0 0 85 5 246
2017 Science and technology 34 32 17 11 6 0 0 66 17 256
2017 Library services 34 38 14 7 7 0 0 72 14 29
2017 Legal services 35 33 15 10 7 0 0 68 17 111
2017 Administration and operations 43 34 13 6 4 0 0 77 10 2448
2017 Human resources 45 34 11 7 3 0 0 79 10 963
2017 Financial management 45 33 12 6 4 0 0 78 10 670
2017 Procurement 53 36 9 0 1 1 0 90 1 70
2017 Real property 40 33 13 10 4 0 0 73 14 120
2017 Materiel management 40 38 13 2 7 0 0 78 8 118
2017 Information management 43 34 16 4 3 0 0 77 8 265
2017 Information technology 44 34 13 5 3 1 0 79 8 2569
2017 Internal audit 33 41 15 6 4 0 0 74 10 278
2017 Evaluation 46 25 18 6 5 1 0 71 11 143
2017 Data sciences 42 37 14 4 2 0 0 80 7 180
2017 Policy 41 32 15 6 6 1 0 73 12 341
2017 Project management 48 32 11 5 4 0 0 80 9 514
2017 Other services to the public 40 34 13 8 5 1 0 74 13 1818
2017 None of the above 37 34 16 7 5 1 0 71 13 4586
2014 Client contact centre 36 40 13 7 4 1 0 76 10 3678
2014 Health care practitioners 50 39 3 3 5 0 0 89 8 38
2014 Federal regulators 35 37 13 9 5 1 0 72 15 278
2014 Compliance, inspection and enforcement 29 36 16 11 7 0 0 66 19 9900
2014 Communications or public affairs 42 35 14 5 4 1 0 78 9 337
2014 Access to information and privacy 43 38 13 4 2 0 0 81 7 246
2014 Security 45 37 10 5 2 1 0 83 7 246
2014 Science and technology 36 38 12 6 6 0 0 75 13 249
2014 Library services 50 20 13 14 0 4 0 72 14 30
2014 Legal services 42 33 10 10 4 0 0 75 15 125
2014 Administration and operations 41 36 11 7 4 0 0 78 11 3080
2014 Human resources 40 35 15 6 4 0 0 75 10 1094
2014 Financial management 39 37 13 7 4 0 0 77 10 815
2014 Procurement 48 30 8 8 4 0 1 79 13 73
2014 Real property 38 38 14 6 4 0 0 76 10 160
2014 Materiel management 37 37 14 8 4 0 0 74 12 164
2014 Information management 40 34 13 9 3 1 0 75 13 322
2014 Information technology 40 35 13 7 4 1 0 76 12 2847
2014 Internal audit 30 36 18 8 5 1 0 68 14 339
2014 Evaluation 33 36 13 12 4 1 0 70 17 180
2014 Other services to the public 35 36 14 8 6 1 0 71 14 2583
2014 None of the above 32 36 16 9 6 1 0 69 15 4823

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 39 15 8 5 0 0 72 13 3281
2017 Health care practitioners 44 34 11 11 0 0 0 78 11 27
2017 Federal regulators 29 41 13 10 6 1 0 71 16 232
2017 Compliance, inspection and enforcement 28 37 16 12 7 0 0 65 19 8852
2017 Communications or public affairs 40 34 14 9 1 1 0 75 11 327
2017 Access to information and privacy 45 34 11 5 4 1 0 80 9 270
2017 Security 47 36 9 6 2 0 0 83 8 246
2017 Science and technology 30 37 16 12 5 0 0 68 16 257
2017 Library services 34 34 14 11 7 0 0 69 18 29
2017 Legal services 29 39 13 13 6 0 0 68 19 110
2017 Administration and operations 41 36 12 7 4 0 0 78 10 2454
2017 Human resources 45 35 10 6 3 0 0 81 10 965
2017 Financial management 42 37 12 6 3 0 0 79 9 668
2017 Procurement 47 44 6 1 1 0 0 91 3 70
2017 Real property 37 40 11 8 4 0 0 77 12 120
2017 Materiel management 40 39 10 6 5 0 0 79 11 117
2017 Information management 42 34 14 6 4 0 0 76 9 265
2017 Information technology 41 38 12 6 3 0 0 80 8 2572
2017 Internal audit 28 45 17 6 4 0 0 73 10 279
2017 Evaluation 46 26 17 6 5 0 0 72 10 143
2017 Data sciences 36 42 14 6 2 0 0 78 8 179
2017 Policy 42 32 12 9 4 1 0 75 13 342
2017 Project management 45 37 8 6 4 0 0 82 10 515
2017 Other services to the public 38 36 13 9 4 0 0 74 13 1814
2017 None of the above 34 37 14 9 5 1 0 72 14 4586
2014 Client contact centre 33 42 14 7 4 0 0 75 11 3677
2014 Health care practitioners 50 42 5 0 3 0 0 92 3 38
2014 Federal regulators 32 39 17 8 4 0 0 72 12 278
2014 Compliance, inspection and enforcement 28 38 15 12 7 0 0 66 19 9901
2014 Communications or public affairs 41 37 11 6 4 1 0 79 10 337
2014 Access to information and privacy 43 38 11 5 2 0 0 82 7 247
2014 Security 44 35 13 5 2 1 0 80 7 247
2014 Science and technology 35 38 13 7 6 1 0 74 13 249
2014 Library services 57 20 20 4 0 0 0 76 4 30
2014 Legal services 40 35 11 9 5 0 0 75 14 125
2014 Administration and operations 40 37 11 7 4 0 0 78 11 3077
2014 Human resources 39 38 12 7 4 0 0 77 11 1093
2014 Financial management 39 39 12 6 3 0 0 78 10 816
2014 Procurement 50 30 6 10 3 0 1 82 13 73
2014 Real property 38 36 15 7 3 0 0 75 10 160
2014 Materiel management 34 38 14 10 4 0 0 72 13 164
2014 Information management 39 39 12 7 3 0 0 77 10 322
2014 Information technology 39 38 12 7 3 0 0 78 11 2848
2014 Internal audit 30 38 14 9 7 1 0 69 17 339
2014 Evaluation 34 37 14 13 3 0 0 71 15 180
2014 Other services to the public 34 38 13 9 5 0 0 72 14 2583
2014 None of the above 31 39 15 9 5 0 0 70 15 4816

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 29 19 11 9 5 1 59 21 3283
2017 Health care practitioners 29 31 13 11 5 11 0 68 18 27
2017 Federal regulators 32 22 19 11 8 7 0 58 21 236
2017 Compliance, inspection and enforcement 27 27 19 13 9 5 0 57 23 8854
2017 Communications or public affairs 30 22 17 16 8 6 0 56 26 327
2017 Access to information and privacy 34 30 15 9 7 4 0 67 17 271
2017 Security 42 26 15 12 2 3 0 71 14 246
2017 Science and technology 24 28 19 16 8 6 0 55 26 257
2017 Library services 28 38 14 7 11 3 0 68 18 29
2017 Legal services 28 30 18 9 9 5 1 62 19 111
2017 Administration and operations 37 25 17 10 6 5 0 65 17 2452
2017 Human resources 39 27 17 7 6 4 0 69 14 964
2017 Financial management 39 26 19 8 6 2 0 66 15 669
2017 Procurement 47 27 14 7 1 4 0 77 9 70
2017 Real property 34 28 18 6 8 5 0 66 15 120
2017 Materiel management 37 26 23 8 5 2 0 64 13 117
2017 Information management 30 29 22 7 6 6 0 63 14 264
2017 Information technology 39 28 17 8 4 3 0 70 13 2571
2017 Internal audit 26 27 24 9 6 6 1 57 17 278
2017 Evaluation 37 22 21 7 9 4 0 61 17 143
2017 Data sciences 26 30 25 10 6 2 1 58 16 180
2017 Policy 35 22 20 11 7 6 0 60 19 341
2017 Project management 40 26 15 9 5 4 0 69 15 514
2017 Other services to the public 33 27 17 11 7 5 0 63 19 1814
2017 None of the above 31 27 19 10 7 5 0 62 18 4582
2014 Client contact centre 27 30 19 11 9 4 0 59 21 3677
2014 Health care practitioners 50 26 16 2 3 3 0 79 5 38
2014 Federal regulators 33 29 18 8 7 4 0 66 15 278
2014 Compliance, inspection and enforcement 28 27 19 12 8 4 0 59 21 9897
2014 Communications or public affairs 32 26 19 10 7 5 0 61 18 337
2014 Access to information and privacy 34 30 20 9 3 4 0 66 13 247
2014 Security 42 24 19 8 4 2 0 68 12 247
2014 Science and technology 28 26 19 12 7 7 0 59 21 248
2014 Library services 37 30 13 10 0 10 0 74 12 30
2014 Legal services 42 28 11 10 7 2 1 71 17 125
2014 Administration and operations 38 26 17 9 6 4 0 67 16 3079
2014 Human resources 37 25 17 11 6 4 0 64 18 1095
2014 Financial management 37 29 14 10 5 4 0 69 16 816
2014 Procurement 42 19 16 15 3 3 1 64 19 73
2014 Real property 32 31 14 12 6 5 0 66 19 160
2014 Materiel management 32 30 15 15 6 1 1 63 22 164
2014 Information management 34 27 21 9 5 3 0 63 15 322
2014 Information technology 40 28 16 7 5 4 0 71 13 2846
2014 Internal audit 29 28 20 11 8 4 1 59 20 339
2014 Evaluation 26 28 19 14 7 4 1 57 22 180
2014 Other services to the public 32 26 17 11 8 5 0 62 20 2582
2014 None of the above 31 28 18 10 7 6 1 62 19 4821
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Client contact centre 24 43 33 3291
2017 Health care practitioners 10 44 46 27
2017 Federal regulators 23 46 31 235
2017 Compliance, inspection and enforcement 19 49 33 8863
2017 Communications or public affairs 33 33 34 328
2017 Access to information and privacy 23 44 33 271
2017 Security 29 38 33 245
2017 Science and technology 17 48 34 257
2017 Library services 14 69 18 29
2017 Legal services 24 48 29 111
2017 Administration and operations 27 40 33 2451
2017 Human resources 29 39 31 968
2017 Financial management 26 42 32 668
2017 Procurement 20 51 28 70
2017 Real property 29 43 29 119
2017 Materiel management 27 40 33 117
2017 Information management 27 45 28 265
2017 Information technology 21 47 32 2576
2017 Internal audit 18 44 38 280
2017 Evaluation 27 43 31 143
2017 Data sciences 28 31 41 180
2017 Policy 31 36 33 342
2017 Project management 36 33 31 514
2017 Other services to the public 19 46 35 1818
2017 None of the above 20 46 34 4593
2014 Client contact centre 24 43 32 3678
2014 Health care practitioners 16 63 21 38
2014 Federal regulators 22 45 33 277
2014 Compliance, inspection and enforcement 19 49 32 9903
2014 Communications or public affairs 30 34 37 337
2014 Access to information and privacy 17 47 36 247
2014 Security 30 33 38 247
2014 Science and technology 13 58 29 249
2014 Library services 14 63 23 30
2014 Legal services 26 48 26 125
2014 Administration and operations 27 41 32 3074
2014 Human resources 31 36 33 1094
2014 Financial management 27 40 33 816
2014 Procurement 27 40 33 73
2014 Real property 28 36 36 160
2014 Materiel management 27 38 35 164
2014 Information management 26 38 36 321
2014 Information technology 20 48 32 2849
2014 Internal audit 19 48 32 339
2014 Evaluation 26 38 37 180
2014 Other services to the public 20 45 36 2582
2014 None of the above 20 46 35 4823

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Client contact centre 22 39 20 4 8 7 776
2017 Federal regulators 25 35 13 9 5 13 54
2017 Compliance, inspection and enforcement 29 39 12 9 6 5 1648
2017 Communications or public affairs 12 39 30 5 10 5 104
2017 Access to information and privacy 11 27 24 8 22 8 60
2017 Security 16 56 14 4 8 1 72
2017 Science and technology 28 34 22 6 8 0 44
2017 Legal services 30 30 19 4 9 8 26
2017 Administration and operations 25 42 14 4 8 7 669
2017 Human resources 18 50 23 3 3 3 287
2017 Financial management 14 53 19 5 4 5 174
2017 Procurement 34 35 22 0 9 0 14
2017 Real property 23 35 20 6 7 9 34
2017 Materiel management 23 41 25 3 7 0 31
2017 Information management 17 40 32 3 4 4 72
2017 Information technology 22 48 18 3 5 4 538
2017 Internal audit 19 35 19 10 11 6 51
2017 Evaluation 20 28 13 5 21 13 38
2017 Data sciences 8 33 27 6 23 4 50
2017 Policy 22 44 19 6 5 4 107
2017 Project management 11 61 15 1 8 5 184
2017 Other services to the public 25 37 15 4 11 8 350
2017 None of the above 29 34 14 4 9 10 924
2014 Client contact centre 21 47 19 8 9999 6 895
2014 Federal regulators 29 45 13 8 9999 5 61
2014 Compliance, inspection and enforcement 28 45 12 10 9999 6 1882
2014 Communications or public affairs 16 47 21 7 9999 9 100
2014 Access to information and privacy 22 50 17 4 9999 7 42
2014 Security 22 49 18 6 9999 6 72
2014 Science and technology 37 26 13 3 9999 22 32
2014 Legal services 9 37 27 12 9999 15 33
2014 Administration and operations 27 51 11 5 9999 5 830
2014 Human resources 20 48 19 7 9999 5 344
2014 Financial management 19 48 19 6 9999 7 217
2014 Procurement 20 55 20 0 9999 5 20
2014 Real property 27 33 20 2 9999 18 45
2014 Materiel management 25 43 16 11 9999 4 44
2014 Information management 12 51 22 7 9999 8 83
2014 Information technology 24 51 13 7 9999 5 563
2014 Internal audit 17 48 17 7 9999 10 66
2014 Evaluation 23 32 24 12 9999 9 47
2014 Other services to the public 27 46 12 7 9999 7 511
2014 None of the above 30 39 14 7 9999 10 947
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 12 88 3278
2017 Federal regulators 17 83 234
2017 Compliance, inspection and enforcement 16 84 8849
2017 Communications or public affairs 14 86 327
2017 Access to information and privacy 14 86 271
2017 Security 12 88 245
2017 Science and technology 17 83 257
2017 Legal services 20 80 111
2017 Administration and operations 14 86 2450
2017 Human resources 12 88 965
2017 Financial management 13 87 668
2017 Real property 16 84 118
2017 Materiel management 20 80 118
2017 Information management 18 82 264
2017 Information technology 10 90 2574
2017 Internal audit 15 85 280
2017 Evaluation 12 88 143
2017 Data sciences 12 88 180
2017 Policy 18 82 342
2017 Project management 17 83 515
2017 Other services to the public 15 85 1814
2017 None of the above 15 85 4584
2014 Client contact centre 14 86 3674
2014 Health care practitioners 13 87 38
2014 Federal regulators 17 83 278
2014 Compliance, inspection and enforcement 16 84 9891
2014 Communications or public affairs 22 78 337
2014 Access to information and privacy 15 85 247
2014 Security 15 85 247
2014 Science and technology 15 85 249
2014 Legal services 16 84 125
2014 Administration and operations 15 85 3078
2014 Human resources 13 87 1094
2014 Financial management 13 87 812
2014 Procurement 18 82 73
2014 Real property 12 88 160
2014 Materiel management 14 86 164
2014 Information management 18 82 322
2014 Information technology 13 87 2844
2014 Internal audit 20 80 337
2014 Evaluation 14 86 180
2014 Other services to the public 16 84 2580
2014 None of the above 16 84 4813

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Client contact centre 44 384
2017 Federal regulators 53 39
2017 Compliance, inspection and enforcement 46 1406
2017 Communications or public affairs 53 48
2017 Access to information and privacy 54 37
2017 Security 49 29
2017 Science and technology 30 44
2017 Legal services 32 22
2017 Administration and operations 51 344
2017 Human resources 51 116
2017 Financial management 44 83
2017 Real property 48 19
2017 Materiel management 63 24
2017 Information management 55 47
2017 Information technology 56 256
2017 Internal audit 27 42
2017 Evaluation 50 18
2017 Data sciences 55 22
2017 Policy 59 62
2017 Project management 49 86
2017 Other services to the public 53 278
2017 None of the above 52 682
2014 Client contact centre 48 502
2014 Federal regulators 54 48
2014 Compliance, inspection and enforcement 45 1526
2014 Communications or public affairs 42 74
2014 Access to information and privacy 63 38
2014 Security 44 37
2014 Science and technology 46 37
2014 Legal services 55 20
2014 Administration and operations 53 456
2014 Human resources 53 143
2014 Financial management 54 106
2014 Procurement 46 13
2014 Real property 37 19
2014 Materiel management 61 23
2014 Information management 57 58
2014 Information technology 57 355
2014 Internal audit 52 65
2014 Evaluation 56 25
2014 Other services to the public 59 407
2014 None of the above 52 779

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 61 384
2017 Federal regulators 61 39
2017 Compliance, inspection and enforcement 67 1406
2017 Communications or public affairs 58 48
2017 Access to information and privacy 62 37
2017 Security 65 29
2017 Science and technology 68 44
2017 Legal services 73 22
2017 Administration and operations 63 344
2017 Human resources 57 116
2017 Financial management 69 83
2017 Real property 74 19
2017 Materiel management 62 24
2017 Information management 62 47
2017 Information technology 59 256
2017 Internal audit 74 42
2017 Evaluation 71 18
2017 Data sciences 68 22
2017 Policy 68 62
2017 Project management 64 86
2017 Other services to the public 59 278
2017 None of the above 62 682
2014 Client contact centre 57 502
2014 Federal regulators 65 48
2014 Compliance, inspection and enforcement 66 1526
2014 Communications or public affairs 63 74
2014 Access to information and privacy 53 38
2014 Security 65 37
2014 Science and technology 48 37
2014 Legal services 65 20
2014 Administration and operations 54 456
2014 Human resources 59 143
2014 Financial management 62 106
2014 Procurement 69 13
2014 Real property 69 19
2014 Materiel management 56 23
2014 Information management 55 58
2014 Information technology 49 355
2014 Internal audit 53 65
2014 Evaluation 68 25
2014 Other services to the public 59 407
2014 None of the above 62 779

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 384
2017 Compliance, inspection and enforcement 5 1406
2017 Administration and operations 8 344
2017 Human resources 10 116
2017 Information technology 7 256
2017 Other services to the public 2 278
2017 None of the above 4 682
2014 Client contact centre 4 502
2014 Compliance, inspection and enforcement 3 1526
2014 Access to information and privacy 0 38
2014 Security 13 37
2014 Administration and operations 7 456
2014 Financial management 6 106
2014 Information management 11 58
2014 Information technology 10 355
2014 Evaluation 0 25
2014 Other services to the public 4 407
2014 None of the above 4 779

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 39
2017 Communications or public affairs 0 48
2017 Access to information and privacy 0 37
2017 Security 0 29
2017 Science and technology 0 44
2017 Legal services 0 22
2017 Administration and operations 0 344
2017 Human resources 0 116
2017 Financial management 0 83
2017 Real property 0 19
2017 Materiel management 0 24
2017 Information management 0 47
2017 Information technology 0 256
2017 Evaluation 0 18
2017 Data sciences 0 22
2017 Policy 0 62
2017 Project management 0 86
2017 Other services to the public 0 278
2014 Client contact centre 0 502
2014 Communications or public affairs 0 74
2014 Access to information and privacy 0 38
2014 Science and technology 0 37
2014 Legal services 0 20
2014 Human resources 0 143
2014 Financial management 0 106
2014 Procurement 0 13
2014 Real property 0 19
2014 Materiel management 0 23
2014 Information management 0 58
2014 Information technology 1 355
2014 Internal audit 0 65
2014 Evaluation 0 25
2014 Other services to the public 0 407
2014 None of the above 0 779

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Client contact centre 2 384
2017 Compliance, inspection and enforcement 4 1406
2017 Administration and operations 3 344
2017 Human resources 5 116
2017 Information technology 6 256
2017 Evaluation 0 18
2017 Data sciences 0 22
2017 Other services to the public 4 278
2017 None of the above 4 682
2014 Client contact centre 2 502
2014 Compliance, inspection and enforcement 3 1526
2014 Security 0 37
2014 Administration and operations 4 456
2014 Financial management 0 106
2014 Procurement 0 13
2014 Materiel management 0 23
2014 Information technology 6 355
2014 Other services to the public 3 407
2014 None of the above 3 779

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 384
2017 Compliance, inspection and enforcement 14 1406
2017 Science and technology 22 44
2017 Legal services 0 22
2017 Administration and operations 5 344
2017 Human resources 5 116
2017 Real property 0 19
2017 Evaluation 0 18
2017 Data sciences 0 22
2017 Other services to the public 15 278
2017 None of the above 10 682
2014 Client contact centre 20 502
2014 Federal regulators 10 48
2014 Compliance, inspection and enforcement 14 1526
2014 Science and technology 16 37
2014 Administration and operations 6 456
2014 Financial management 8 106
2014 Information technology 2 355
2014 Internal audit 9 65
2014 Other services to the public 12 407
2014 None of the above 10 779

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 3 384
2017 Compliance, inspection and enforcement 2 1406
2017 Administration and operations 2 344
2017 Human resources 4 116
2017 Real property 0 19
2017 Information technology 3 256
2017 Internal audit 0 42
2017 Data sciences 0 22
2017 Other services to the public 3 278
2017 None of the above 3 682
2014 Client contact centre 3 502
2014 Compliance, inspection and enforcement 3 1526
2014 Access to information and privacy 0 38
2014 Legal services 0 20
2014 Administration and operations 3 456
2014 Procurement 0 13
2014 Information technology 5 355
2014 Evaluation 0 25
2014 Other services to the public 1 407
2014 None of the above 5 779

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Client contact centre 37 383
2017 Federal regulators 33 39
2017 Compliance, inspection and enforcement 37 1409
2017 Communications or public affairs 29 48
2017 Access to information and privacy 27 37
2017 Security 34 29
2017 Science and technology 41 44
2017 Legal services 64 22
2017 Administration and operations 34 344
2017 Human resources 29 116
2017 Financial management 30 84
2017 Real property 32 19
2017 Materiel management 41 24
2017 Information management 52 47
2017 Information technology 42 256
2017 Internal audit 33 42
2017 Evaluation 40 18
2017 Data sciences 23 22
2017 Policy 36 62
2017 Project management 41 86
2017 Other services to the public 39 278
2017 None of the above 32 684
2014 Client contact centre 36 502
2014 Federal regulators 31 48
2014 Compliance, inspection and enforcement 36 1528
2014 Communications or public affairs 36 75
2014 Access to information and privacy 47 38
2014 Security 31 37
2014 Science and technology 32 37
2014 Legal services 25 20
2014 Administration and operations 35 457
2014 Human resources 33 143
2014 Financial management 31 106
2014 Procurement 47 13
2014 Real property 52 19
2014 Materiel management 56 23
2014 Information management 31 58
2014 Information technology 40 355
2014 Internal audit 38 66
2014 Evaluation 36 25
2014 Other services to the public 37 407
2014 None of the above 34 782

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Client contact centre 35 383
2017 Federal regulators 33 39
2017 Compliance, inspection and enforcement 38 1409
2017 Communications or public affairs 48 48
2017 Access to information and privacy 35 37
2017 Security 34 29
2017 Science and technology 50 44
2017 Legal services 55 22
2017 Administration and operations 43 344
2017 Human resources 32 116
2017 Financial management 40 84
2017 Real property 43 19
2017 Materiel management 46 24
2017 Information management 47 47
2017 Information technology 46 256
2017 Internal audit 34 42
2017 Evaluation 28 18
2017 Data sciences 41 22
2017 Policy 42 62
2017 Project management 38 86
2017 Other services to the public 32 278
2017 None of the above 38 684
2014 Client contact centre 34 502
2014 Federal regulators 46 48
2014 Compliance, inspection and enforcement 39 1528
2014 Communications or public affairs 41 75
2014 Access to information and privacy 42 38
2014 Security 28 37
2014 Science and technology 43 37
2014 Legal services 30 20
2014 Administration and operations 37 457
2014 Human resources 38 143
2014 Financial management 42 106
2014 Real property 58 19
2014 Materiel management 43 23
2014 Information management 26 58
2014 Information technology 37 355
2014 Internal audit 34 66
2014 Evaluation 40 25
2014 Other services to the public 32 407
2014 None of the above 38 782

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Client contact centre 30 383
2017 Federal regulators 31 39
2017 Compliance, inspection and enforcement 37 1409
2017 Communications or public affairs 48 48
2017 Access to information and privacy 43 37
2017 Security 38 29
2017 Science and technology 37 44
2017 Legal services 41 22
2017 Administration and operations 48 344
2017 Human resources 39 116
2017 Financial management 36 84
2017 Real property 80 19
2017 Materiel management 29 24
2017 Information management 47 47
2017 Information technology 44 256
2017 Internal audit 36 42
2017 Evaluation 50 18
2017 Data sciences 36 22
2017 Policy 38 62
2017 Project management 52 86
2017 Other services to the public 36 278
2017 None of the above 38 684
2014 Client contact centre 34 502
2014 Federal regulators 50 48
2014 Compliance, inspection and enforcement 34 1528
2014 Communications or public affairs 45 75
2014 Access to information and privacy 37 38
2014 Security 39 37
2014 Science and technology 35 37
2014 Legal services 60 20
2014 Administration and operations 37 457
2014 Human resources 37 143
2014 Financial management 39 106
2014 Real property 42 19
2014 Materiel management 39 23
2014 Information management 38 58
2014 Information technology 43 355
2014 Internal audit 39 66
2014 Evaluation 40 25
2014 Other services to the public 33 407
2014 None of the above 34 782

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Client contact centre 37 383
2017 Federal regulators 41 39
2017 Compliance, inspection and enforcement 43 1409
2017 Communications or public affairs 37 48
2017 Access to information and privacy 38 37
2017 Security 48 29
2017 Science and technology 45 44
2017 Legal services 37 22
2017 Administration and operations 36 344
2017 Human resources 40 116
2017 Financial management 45 84
2017 Real property 42 19
2017 Materiel management 45 24
2017 Information management 39 47
2017 Information technology 39 256
2017 Internal audit 41 42
2017 Evaluation 33 18
2017 Data sciences 41 22
2017 Policy 44 62
2017 Project management 45 86
2017 Other services to the public 34 278
2017 None of the above 40 684
2014 Client contact centre 40 502
2014 Federal regulators 46 48
2014 Compliance, inspection and enforcement 42 1528
2014 Communications or public affairs 36 75
2014 Access to information and privacy 40 38
2014 Security 31 37
2014 Science and technology 32 37
2014 Legal services 45 20
2014 Administration and operations 38 457
2014 Human resources 45 143
2014 Financial management 48 106
2014 Real property 54 19
2014 Materiel management 44 23
2014 Information management 45 58
2014 Information technology 38 355
2014 Internal audit 43 66
2014 Evaluation 40 25
2014 Other services to the public 42 407
2014 None of the above 38 782

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Client contact centre 14 383
2017 Federal regulators 17 39
2017 Compliance, inspection and enforcement 24 1409
2017 Communications or public affairs 29 48
2017 Access to information and privacy 22 37
2017 Security 21 29
2017 Science and technology 30 44
2017 Legal services 27 22
2017 Administration and operations 28 344
2017 Human resources 27 116
2017 Financial management 17 84
2017 Materiel management 25 24
2017 Information management 34 47
2017 Information technology 32 256
2017 Internal audit 17 42
2017 Evaluation 28 18
2017 Data sciences 33 22
2017 Policy 21 62
2017 Project management 33 86
2017 Other services to the public 24 278
2017 None of the above 24 684
2014 Client contact centre 18 502
2014 Federal regulators 42 48
2014 Compliance, inspection and enforcement 23 1528
2014 Communications or public affairs 32 75
2014 Access to information and privacy 21 38
2014 Security 23 37
2014 Science and technology 27 37
2014 Legal services 40 20
2014 Administration and operations 26 457
2014 Human resources 33 143
2014 Financial management 26 106
2014 Real property 36 19
2014 Materiel management 30 23
2014 Information management 21 58
2014 Information technology 29 355
2014 Internal audit 29 66
2014 Other services to the public 27 407
2014 None of the above 23 782

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Client contact centre 56 383
2017 Federal regulators 61 39
2017 Compliance, inspection and enforcement 57 1409
2017 Communications or public affairs 58 48
2017 Access to information and privacy 73 37
2017 Security 44 29
2017 Science and technology 75 44
2017 Legal services 37 22
2017 Administration and operations 55 344
2017 Human resources 59 116
2017 Financial management 48 84
2017 Real property 58 19
2017 Materiel management 63 24
2017 Information management 60 47
2017 Information technology 53 256
2017 Internal audit 45 42
2017 Evaluation 73 18
2017 Data sciences 50 22
2017 Policy 66 62
2017 Project management 48 86
2017 Other services to the public 47 278
2017 None of the above 56 684
2014 Client contact centre 56 502
2014 Federal regulators 60 48
2014 Compliance, inspection and enforcement 57 1528
2014 Communications or public affairs 44 75
2014 Access to information and privacy 55 38
2014 Security 55 37
2014 Science and technology 44 37
2014 Legal services 55 20
2014 Administration and operations 59 457
2014 Human resources 57 143
2014 Financial management 56 106
2014 Procurement 46 13
2014 Real property 58 19
2014 Materiel management 31 23
2014 Information management 60 58
2014 Information technology 53 355
2014 Internal audit 59 66
2014 Evaluation 52 25
2014 Other services to the public 54 407
2014 None of the above 56 782

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Client contact centre 35 383
2017 Federal regulators 38 39
2017 Compliance, inspection and enforcement 35 1409
2017 Communications or public affairs 29 48
2017 Access to information and privacy 40 37
2017 Security 21 29
2017 Science and technology 34 44
2017 Legal services 23 22
2017 Administration and operations 36 344
2017 Human resources 33 116
2017 Financial management 31 84
2017 Real property 37 19
2017 Materiel management 37 24
2017 Information management 38 47
2017 Information technology 34 256
2017 Internal audit 26 42
2017 Evaluation 67 18
2017 Policy 32 62
2017 Project management 25 86
2017 Other services to the public 33 278
2017 None of the above 32 684
2014 Client contact centre 35 502
2014 Federal regulators 33 48
2014 Compliance, inspection and enforcement 35 1528
2014 Communications or public affairs 32 75
2014 Access to information and privacy 29 38
2014 Security 21 37
2014 Science and technology 35 37
2014 Legal services 25 20
2014 Administration and operations 30 457
2014 Human resources 37 143
2014 Financial management 36 106
2014 Real property 37 19
2014 Materiel management 31 23
2014 Information management 38 58
2014 Information technology 35 355
2014 Internal audit 34 66
2014 Evaluation 24 25
2014 Other services to the public 31 407
2014 None of the above 34 782

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 39
2017 Compliance, inspection and enforcement 1 1409
2017 Security 0 29
2017 Human resources 0 116
2017 Financial management 0 84
2017 Real property 0 19
2017 Materiel management 0 24
2017 Information management 0 47
2017 Internal audit 0 42
2017 Data sciences 0 22
2017 Policy 0 62
2017 Project management 0 86
2014 Federal regulators 0 48
2014 Compliance, inspection and enforcement 1 1528
2014 Communications or public affairs 0 75
2014 Access to information and privacy 0 38
2014 Science and technology 0 37
2014 Administration and operations 1 457
2014 Procurement 0 13
2014 Real property 0 19
2014 Information management 0 58
2014 Internal audit 0 66
2014 None of the above 1 782

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Client contact centre 11 383
2017 Federal regulators 15 39
2017 Compliance, inspection and enforcement 8 1409
2017 Administration and operations 11 344
2017 Human resources 8 116
2017 Information technology 7 256
2017 Policy 18 62
2017 Project management 9 86
2017 Other services to the public 10 278
2017 None of the above 9 684
2014 Client contact centre 8 502
2014 Federal regulators 12 48
2014 Compliance, inspection and enforcement 7 1528
2014 Communications or public affairs 7 75
2014 Security 13 37
2014 Administration and operations 8 457
2014 Human resources 11 143
2014 Financial management 8 106
2014 Information management 10 58
2014 Information technology 6 355
2014 Other services to the public 12 407
2014 None of the above 7 782

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Client contact centre 10 383
2017 Federal regulators 16 39
2017 Compliance, inspection and enforcement 11 1409
2017 Security 0 29
2017 Administration and operations 8 344
2017 Human resources 9 116
2017 Financial management 8 84
2017 Information management 11 47
2017 Information technology 10 256
2017 Internal audit 19 42
2017 Project management 6 86
2017 Other services to the public 6 278
2017 None of the above 8 684
2014 Client contact centre 9 502
2014 Federal regulators 10 48
2014 Compliance, inspection and enforcement 11 1528
2014 Communications or public affairs 9 75
2014 Administration and operations 10 457
2014 Human resources 6 143
2014 Financial management 9 106
2014 Real property 26 19
2014 Information technology 13 355
2014 Internal audit 14 66
2014 Other services to the public 9 407
2014 None of the above 11 782

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Client contact centre 43 383
2017 Federal regulators 46 39
2017 Compliance, inspection and enforcement 52 1409
2017 Communications or public affairs 39 48
2017 Access to information and privacy 43 37
2017 Security 30 29
2017 Science and technology 48 44
2017 Legal services 60 22
2017 Administration and operations 52 344
2017 Human resources 47 116
2017 Financial management 47 84
2017 Real property 74 19
2017 Materiel management 59 24
2017 Information management 49 47
2017 Information technology 50 256
2017 Internal audit 62 42
2017 Evaluation 55 18
2017 Data sciences 50 22
2017 Policy 50 62
2017 Project management 53 86
2017 Other services to the public 41 278
2017 None of the above 47 684
2014 Client contact centre 43 502
2014 Federal regulators 60 48
2014 Compliance, inspection and enforcement 46 1528
2014 Communications or public affairs 45 75
2014 Access to information and privacy 34 38
2014 Security 29 37
2014 Science and technology 43 37
2014 Legal services 55 20
2014 Administration and operations 41 457
2014 Human resources 47 143
2014 Financial management 41 106
2014 Procurement 46 13
2014 Real property 42 19
2014 Materiel management 52 23
2014 Information management 40 58
2014 Information technology 44 355
2014 Internal audit 39 66
2014 Evaluation 48 25
2014 Other services to the public 47 407
2014 None of the above 47 782

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Client contact centre 24 383
2017 Federal regulators 21 39
2017 Compliance, inspection and enforcement 25 1409
2017 Communications or public affairs 22 48
2017 Access to information and privacy 16 37
2017 Security 21 29
2017 Science and technology 31 44
2017 Legal services 23 22
2017 Administration and operations 24 344
2017 Human resources 21 116
2017 Financial management 20 84
2017 Real property 26 19
2017 Information management 17 47
2017 Information technology 24 256
2017 Internal audit 12 42
2017 Policy 20 62
2017 Project management 18 86
2017 Other services to the public 24 278
2017 None of the above 22 684
2014 Client contact centre 27 502
2014 Federal regulators 19 48
2014 Compliance, inspection and enforcement 24 1528
2014 Communications or public affairs 27 75
2014 Access to information and privacy 34 38
2014 Security 15 37
2014 Science and technology 17 37
2014 Administration and operations 26 457
2014 Human resources 22 143
2014 Financial management 19 106
2014 Real property 36 19
2014 Materiel management 30 23
2014 Information management 19 58
2014 Information technology 30 355
2014 Internal audit 20 66
2014 Evaluation 32 25
2014 Other services to the public 24 407
2014 None of the above 21 782

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 16 383
2017 Federal regulators 13 39
2017 Compliance, inspection and enforcement 13 1409
2017 Communications or public affairs 13 48
2017 Security 24 29
2017 Science and technology 12 44
2017 Administration and operations 12 344
2017 Human resources 11 116
2017 Financial management 13 84
2017 Information management 11 47
2017 Information technology 15 256
2017 Internal audit 12 42
2017 Project management 12 86
2017 Other services to the public 14 278
2017 None of the above 15 684
2014 Client contact centre 11 502
2014 Federal regulators 15 48
2014 Compliance, inspection and enforcement 12 1528
2014 Communications or public affairs 11 75
2014 Legal services 0 20
2014 Administration and operations 14 457
2014 Human resources 11 143
2014 Financial management 8 106
2014 Procurement 0 13
2014 Information technology 14 355
2014 Internal audit 15 66
2014 Evaluation 32 25
2014 Other services to the public 17 407
2014 None of the above 16 782

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 46 381
2017 Federal regulators 38 39
2017 Compliance, inspection and enforcement 43 1409
2017 Communications or public affairs 60 48
2017 Access to information and privacy 43 37
2017 Security 37 29
2017 Science and technology 52 44
2017 Legal services 41 22
2017 Administration and operations 48 344
2017 Human resources 52 116
2017 Financial management 44 84
2017 Real property 68 19
2017 Materiel management 34 24
2017 Information management 56 47
2017 Information technology 52 256
2017 Internal audit 60 42
2017 Evaluation 45 18
2017 Data sciences 23 22
2017 Policy 45 62
2017 Project management 53 86
2017 Other services to the public 43 279
2017 None of the above 48 684
2014 Client contact centre 45 502
2014 Federal regulators 50 48
2014 Compliance, inspection and enforcement 45 1528
2014 Communications or public affairs 55 74
2014 Access to information and privacy 45 38
2014 Security 31 37
2014 Science and technology 54 37
2014 Legal services 45 20
2014 Administration and operations 51 457
2014 Human resources 57 143
2014 Financial management 46 106
2014 Procurement 46 13
2014 Real property 62 19
2014 Materiel management 48 23
2014 Information management 57 58
2014 Information technology 57 355
2014 Internal audit 67 66
2014 Evaluation 44 25
2014 Other services to the public 49 407
2014 None of the above 49 780

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 25 381
2017 Federal regulators 30 39
2017 Compliance, inspection and enforcement 27 1409
2017 Communications or public affairs 29 48
2017 Access to information and privacy 32 37
2017 Security 23 29
2017 Science and technology 27 44
2017 Legal services 27 22
2017 Administration and operations 29 344
2017 Human resources 28 116
2017 Financial management 20 84
2017 Real property 31 19
2017 Materiel management 22 24
2017 Information management 32 47
2017 Information technology 26 256
2017 Internal audit 36 42
2017 Policy 27 62
2017 Project management 41 86
2017 Other services to the public 24 279
2017 None of the above 26 684
2014 Client contact centre 28 502
2014 Federal regulators 31 48
2014 Compliance, inspection and enforcement 27 1528
2014 Communications or public affairs 20 74
2014 Access to information and privacy 34 38
2014 Security 21 37
2014 Science and technology 24 37
2014 Administration and operations 30 457
2014 Human resources 37 143
2014 Financial management 28 106
2014 Real property 36 19
2014 Materiel management 26 23
2014 Information management 24 58
2014 Information technology 34 355
2014 Internal audit 29 66
2014 Evaluation 28 25
2014 Other services to the public 30 407
2014 None of the above 28 780

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 6 381
2017 Compliance, inspection and enforcement 4 1409
2017 Communications or public affairs 13 48
2017 Administration and operations 7 344
2017 Human resources 4 116
2017 Financial management 6 84
2017 Information management 10 47
2017 Information technology 5 256
2017 Internal audit 0 42
2017 Data sciences 0 22
2017 Other services to the public 4 279
2017 None of the above 3 684
2014 Client contact centre 5 502
2014 Compliance, inspection and enforcement 4 1528
2014 Communications or public affairs 7 74
2014 Security 0 37
2014 Administration and operations 5 457
2014 Human resources 6 143
2014 Financial management 5 106
2014 Information technology 7 355
2014 Internal audit 10 66
2014 Other services to the public 4 407
2014 None of the above 5 780

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 25 381
2017 Federal regulators 28 39
2017 Compliance, inspection and enforcement 28 1409
2017 Communications or public affairs 23 48
2017 Access to information and privacy 33 37
2017 Security 21 29
2017 Science and technology 22 44
2017 Administration and operations 22 344
2017 Human resources 12 116
2017 Financial management 22 84
2017 Real property 47 19
2017 Materiel management 21 24
2017 Information management 28 47
2017 Information technology 22 256
2017 Internal audit 24 42
2017 Evaluation 27 18
2017 Policy 19 62
2017 Project management 16 86
2017 Other services to the public 21 279
2017 None of the above 27 684
2014 Client contact centre 26 502
2014 Federal regulators 33 48
2014 Compliance, inspection and enforcement 26 1528
2014 Communications or public affairs 13 74
2014 Access to information and privacy 16 38
2014 Security 13 37
2014 Science and technology 16 37
2014 Administration and operations 20 457
2014 Human resources 12 143
2014 Financial management 17 106
2014 Real property 32 19
2014 Information management 19 58
2014 Information technology 21 355
2014 Internal audit 30 66
2014 Evaluation 36 25
2014 Other services to the public 24 407
2014 None of the above 24 780

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 381
2017 Compliance, inspection and enforcement 10 1409
2017 Communications or public affairs 15 48
2017 Science and technology 11 44
2017 Administration and operations 12 344
2017 Human resources 11 116
2017 Information management 15 47
2017 Information technology 8 256
2017 Policy 13 62
2017 Project management 13 86
2017 Other services to the public 7 279
2017 None of the above 10 684
2014 Client contact centre 11 502
2014 Federal regulators 17 48
2014 Compliance, inspection and enforcement 11 1528
2014 Communications or public affairs 11 74
2014 Science and technology 13 37
2014 Administration and operations 11 457
2014 Human resources 12 143
2014 Financial management 10 106
2014 Real property 31 19
2014 Information management 12 58
2014 Information technology 14 355
2014 Internal audit 21 66
2014 Other services to the public 9 407
2014 None of the above 10 780

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 5 381
2017 Compliance, inspection and enforcement 9 1409
2017 Access to information and privacy 14 37
2017 Administration and operations 6 344
2017 Financial management 7 84
2017 Information technology 6 256
2017 Internal audit 0 42
2017 Project management 6 86
2017 Other services to the public 5 279
2017 None of the above 7 684
2014 Client contact centre 7 502
2014 Compliance, inspection and enforcement 6 1528
2014 Administration and operations 6 457
2014 Human resources 4 143
2014 Financial management 9 106
2014 Materiel management 0 23
2014 Information technology 4 355
2014 Internal audit 12 66
2014 Other services to the public 5 407
2014 None of the above 6 780

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 13 381
2017 Compliance, inspection and enforcement 13 1409
2017 Communications or public affairs 11 48
2017 Access to information and privacy 19 37
2017 Security 23 29
2017 Science and technology 20 44
2017 Administration and operations 11 344
2017 Human resources 11 116
2017 Financial management 9 84
2017 Real property 0 19
2017 Information management 17 47
2017 Information technology 14 256
2017 Policy 17 62
2017 Project management 15 86
2017 Other services to the public 15 279
2017 None of the above 11 684
2014 Client contact centre 15 502
2014 Federal regulators 19 48
2014 Compliance, inspection and enforcement 14 1528
2014 Communications or public affairs 12 74
2014 Access to information and privacy 24 38
2014 Security 13 37
2014 Science and technology 29 37
2014 Administration and operations 13 457
2014 Human resources 14 143
2014 Financial management 16 106
2014 Materiel management 22 23
2014 Information management 12 58
2014 Information technology 13 355
2014 Internal audit 17 66
2014 Evaluation 28 25
2014 Other services to the public 17 407
2014 None of the above 14 780

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 11 381
2017 Compliance, inspection and enforcement 9 1409
2017 Administration and operations 9 344
2017 Human resources 13 116
2017 Financial management 16 84
2017 Materiel management 0 24
2017 Information management 17 47
2017 Information technology 11 256
2017 Evaluation 0 18
2017 Policy 9 62
2017 Project management 10 86
2017 Other services to the public 10 279
2017 None of the above 11 684
2014 Client contact centre 6 502
2014 Federal regulators 10 48
2014 Compliance, inspection and enforcement 8 1528
2014 Communications or public affairs 7 74
2014 Access to information and privacy 16 38
2014 Science and technology 16 37
2014 Administration and operations 10 457
2014 Human resources 12 143
2014 Financial management 11 106
2014 Procurement 0 13
2014 Real property 0 19
2014 Information management 9 58
2014 Information technology 11 355
2014 Other services to the public 8 407
2014 None of the above 10 780

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 27 381
2017 Federal regulators 42 39
2017 Compliance, inspection and enforcement 29 1409
2017 Communications or public affairs 21 48
2017 Access to information and privacy 27 37
2017 Security 36 29
2017 Science and technology 28 44
2017 Legal services 32 22
2017 Administration and operations 27 344
2017 Human resources 27 116
2017 Financial management 31 84
2017 Materiel management 46 24
2017 Information management 21 47
2017 Information technology 24 256
2017 Internal audit 26 42
2017 Evaluation 33 18
2017 Data sciences 54 22
2017 Policy 33 62
2017 Project management 23 86
2017 Other services to the public 28 279
2017 None of the above 26 684
2014 Client contact centre 27 502
2014 Federal regulators 23 48
2014 Compliance, inspection and enforcement 31 1528
2014 Communications or public affairs 26 74
2014 Access to information and privacy 26 38
2014 Security 46 37
2014 Science and technology 14 37
2014 Legal services 30 20
2014 Administration and operations 26 457
2014 Human resources 21 143
2014 Financial management 28 106
2014 Real property 27 19
2014 Materiel management 30 23
2014 Information management 23 58
2014 Information technology 23 355
2014 Internal audit 13 66
2014 Evaluation 28 25
2014 Other services to the public 25 407
2014 None of the above 27 780

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 360
2017 Compliance, inspection and enforcement 11 1283
2017 Communications or public affairs 11 46
2017 Access to information and privacy 15 32
2017 Science and technology 12 41
2017 Administration and operations 12 323
2017 Human resources 12 113
2017 Financial management 9 78
2017 Information management 16 45
2017 Information technology 13 240
2017 Policy 12 61
2017 Project management 12 81
2017 Other services to the public 14 264
2017 None of the above 15 636
2014 Client contact centre 20 467
2014 Federal regulators 23 44
2014 Compliance, inspection and enforcement 13 1432
2014 Communications or public affairs 8 71
2014 Access to information and privacy 17 35
2014 Science and technology 23 35
2014 Administration and operations 16 429
2014 Human resources 15 137
2014 Financial management 11 96
2014 Information management 16 56
2014 Information technology 15 341
2014 Internal audit 12 58
2014 Evaluation 24 21
2014 Other services to the public 13 386
2014 None of the above 11 736

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 360
2017 Compliance, inspection and enforcement 16 1283
2017 Communications or public affairs 33 46
2017 Access to information and privacy 25 32
2017 Security 27 27
2017 Science and technology 27 41
2017 Legal services 24 21
2017 Administration and operations 17 323
2017 Human resources 16 113
2017 Financial management 19 78
2017 Materiel management 29 21
2017 Information management 15 45
2017 Information technology 19 240
2017 Data sciences 33 21
2017 Policy 25 61
2017 Project management 16 81
2017 Other services to the public 16 264
2017 None of the above 14 636
2014 Client contact centre 18 467
2014 Federal regulators 25 44
2014 Compliance, inspection and enforcement 17 1432
2014 Communications or public affairs 18 71
2014 Security 19 36
2014 Science and technology 20 35
2014 Legal services 32 19
2014 Administration and operations 18 429
2014 Human resources 19 137
2014 Financial management 20 96
2014 Procurement 50 12
2014 Information management 23 56
2014 Information technology 23 341
2014 Other services to the public 15 386
2014 None of the above 13 736

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 13 360
2017 Compliance, inspection and enforcement 10 1283
2017 Communications or public affairs 11 46
2017 Science and technology 12 41
2017 Administration and operations 11 323
2017 Human resources 13 113
2017 Financial management 9 78
2017 Information technology 10 240
2017 Evaluation 0 15
2017 Policy 10 61
2017 Project management 16 81
2017 Other services to the public 13 264
2017 None of the above 11 636
2014 Client contact centre 12 467
2014 Compliance, inspection and enforcement 12 1432
2014 Access to information and privacy 20 35
2014 Science and technology 17 35
2014 Administration and operations 11 429
2014 Human resources 9 137
2014 Financial management 10 96
2014 Materiel management 22 23
2014 Information management 12 56
2014 Information technology 12 341
2014 Internal audit 16 58
2014 Other services to the public 11 386
2014 None of the above 9 736

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 8 360
2017 Federal regulators 13 36
2017 Compliance, inspection and enforcement 8 1283
2017 Communications or public affairs 11 46
2017 Access to information and privacy 15 32
2017 Administration and operations 7 323
2017 Human resources 9 113
2017 Information technology 9 240
2017 Project management 11 81
2017 Other services to the public 8 264
2017 None of the above 8 636
2014 Client contact centre 8 467
2014 Federal regulators 11 44
2014 Compliance, inspection and enforcement 8 1432
2014 Access to information and privacy 0 35
2014 Administration and operations 9 429
2014 Human resources 8 137
2014 Financial management 5 96
2014 Procurement 0 12
2014 Real property 0 15
2014 Information technology 8 341
2014 Other services to the public 8 386
2014 None of the above 8 736

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 11 360
2017 Federal regulators 14 36
2017 Compliance, inspection and enforcement 10 1283
2017 Communications or public affairs 11 46
2017 Science and technology 21 41
2017 Legal services 0 21
2017 Administration and operations 7 323
2017 Human resources 9 113
2017 Financial management 10 78
2017 Information management 11 45
2017 Information technology 12 240
2017 Policy 8 61
2017 Project management 10 81
2017 Other services to the public 7 264
2017 None of the above 9 636
2014 Client contact centre 9 467
2014 Federal regulators 18 44
2014 Compliance, inspection and enforcement 10 1432
2014 Communications or public affairs 17 71
2014 Administration and operations 8 429
2014 Human resources 11 137
2014 Financial management 7 96
2014 Procurement 0 12
2014 Real property 0 15
2014 Information management 11 56
2014 Information technology 14 341
2014 Internal audit 15 58
2014 Other services to the public 11 386
2014 None of the above 9 736

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 10 360
2017 Compliance, inspection and enforcement 10 1283
2017 Communications or public affairs 15 46
2017 Access to information and privacy 19 32
2017 Legal services 0 21
2017 Administration and operations 12 323
2017 Human resources 15 113
2017 Financial management 10 78
2017 Real property 0 16
2017 Information management 18 45
2017 Information technology 13 240
2017 Evaluation 0 15
2017 Policy 16 61
2017 Project management 15 81
2017 Other services to the public 9 264
2017 None of the above 11 636
2014 Client contact centre 13 467
2014 Compliance, inspection and enforcement 11 1432
2014 Communications or public affairs 7 71
2014 Legal services 0 19
2014 Administration and operations 11 429
2014 Human resources 11 137
2014 Financial management 9 96
2014 Procurement 0 12
2014 Information management 9 56
2014 Information technology 14 341
2014 Internal audit 9 58
2014 Other services to the public 12 386
2014 None of the above 11 736

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 360
2017 Compliance, inspection and enforcement 12 1283
2017 Communications or public affairs 22 46
2017 Security 18 27
2017 Science and technology 13 41
2017 Administration and operations 13 323
2017 Human resources 10 113
2017 Financial management 14 78
2017 Information management 22 45
2017 Information technology 25 240
2017 Evaluation 0 15
2017 Data sciences 24 21
2017 Policy 22 61
2017 Project management 29 81
2017 Other services to the public 11 264
2017 None of the above 15 636
2014 Client contact centre 8 467
2014 Federal regulators 16 44
2014 Compliance, inspection and enforcement 13 1432
2014 Communications or public affairs 24 71
2014 Security 19 36
2014 Administration and operations 12 429
2014 Human resources 16 137
2014 Financial management 13 96
2014 Procurement 0 12
2014 Information management 10 56
2014 Information technology 16 341
2014 Internal audit 10 58
2014 Other services to the public 12 386
2014 None of the above 12 736

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 8 360
2017 Compliance, inspection and enforcement 9 1283
2017 Science and technology 18 41
2017 Administration and operations 7 323
2017 Human resources 7 113
2017 Financial management 8 78
2017 Real property 0 16
2017 Information technology 10 240
2017 Internal audit 0 41
2017 Policy 10 61
2017 Project management 6 81
2017 Other services to the public 8 264
2017 None of the above 9 636
2014 Client contact centre 9 467
2014 Compliance, inspection and enforcement 8 1432
2014 Communications or public affairs 10 71
2014 Access to information and privacy 14 35
2014 Security 0 36
2014 Administration and operations 7 429
2014 Human resources 10 137
2014 Financial management 10 96
2014 Procurement 0 12
2014 Materiel management 0 23
2014 Information technology 9 341
2014 Evaluation 0 21
2014 Other services to the public 8 386
2014 None of the above 7 736

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 16 360
2017 Compliance, inspection and enforcement 12 1283
2017 Communications or public affairs 15 46
2017 Security 19 27
2017 Science and technology 15 41
2017 Administration and operations 12 323
2017 Human resources 9 113
2017 Financial management 20 78
2017 Real property 0 16
2017 Information management 14 45
2017 Information technology 10 240
2017 Evaluation 0 15
2017 Data sciences 0 21
2017 Policy 15 61
2017 Project management 15 81
2017 Other services to the public 9 264
2017 None of the above 12 636
2014 Client contact centre 14 467
2014 Federal regulators 14 44
2014 Compliance, inspection and enforcement 11 1432
2014 Communications or public affairs 10 71
2014 Access to information and privacy 0 35
2014 Security 13 36
2014 Administration and operations 11 429
2014 Human resources 14 137
2014 Financial management 11 96
2014 Procurement 0 12
2014 Information management 12 56
2014 Information technology 10 341
2014 Internal audit 9 58
2014 Other services to the public 12 386
2014 None of the above 12 736

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 19 360
2017 Federal regulators 19 36
2017 Compliance, inspection and enforcement 22 1283
2017 Communications or public affairs 19 46
2017 Science and technology 27 41
2017 Legal services 28 21
2017 Administration and operations 23 323
2017 Human resources 28 113
2017 Financial management 22 78
2017 Information management 24 45
2017 Information technology 25 240
2017 Internal audit 27 41
2017 Evaluation 40 15
2017 Policy 27 61
2017 Project management 16 81
2017 Other services to the public 19 264
2017 None of the above 19 636
2014 Client contact centre 17 467
2014 Federal regulators 36 44
2014 Compliance, inspection and enforcement 20 1432
2014 Communications or public affairs 18 71
2014 Access to information and privacy 17 35
2014 Security 24 36
2014 Science and technology 20 35
2014 Administration and operations 18 429
2014 Human resources 24 137
2014 Financial management 28 96
2014 Materiel management 22 23
2014 Information management 20 56
2014 Information technology 22 341
2014 Internal audit 24 58
2014 Other services to the public 19 386
2014 None of the above 18 736

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 6 360
2017 Compliance, inspection and enforcement 8 1283
2017 Communications or public affairs 11 46
2017 Access to information and privacy 16 32
2017 Administration and operations 8 323
2017 Human resources 7 113
2017 Materiel management 0 21
2017 Information management 11 45
2017 Information technology 9 240
2017 Internal audit 12 41
2017 Project management 8 81
2017 Other services to the public 7 264
2017 None of the above 7 636
2014 Client contact centre 8 467
2014 Compliance, inspection and enforcement 7 1432
2014 Security 0 36
2014 Legal services 0 19
2014 Administration and operations 8 429
2014 Human resources 7 137
2014 Financial management 11 96
2014 Procurement 0 12
2014 Information technology 8 341
2014 Internal audit 10 58
2014 Other services to the public 6 386
2014 None of the above 8 736

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 36 360
2017 Federal regulators 36 36
2017 Compliance, inspection and enforcement 48 1283
2017 Communications or public affairs 41 46
2017 Access to information and privacy 25 32
2017 Security 48 27
2017 Science and technology 46 41
2017 Legal services 57 21
2017 Administration and operations 47 323
2017 Human resources 48 113
2017 Financial management 45 78
2017 Real property 57 16
2017 Materiel management 38 21
2017 Information management 44 45
2017 Information technology 41 240
2017 Internal audit 51 41
2017 Evaluation 53 15
2017 Data sciences 38 21
2017 Policy 49 61
2017 Project management 47 81
2017 Other services to the public 42 264
2017 None of the above 39 636
2014 Client contact centre 41 467
2014 Federal regulators 34 44
2014 Compliance, inspection and enforcement 45 1432
2014 Communications or public affairs 48 71
2014 Access to information and privacy 32 35
2014 Security 40 36
2014 Science and technology 34 35
2014 Legal services 42 19
2014 Administration and operations 40 429
2014 Human resources 36 137
2014 Financial management 49 96
2014 Real property 46 15
2014 Materiel management 35 23
2014 Information management 39 56
2014 Information technology 41 341
2014 Internal audit 47 58
2014 Evaluation 29 21
2014 Other services to the public 44 386
2014 None of the above 43 736

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 2 360
2017 Compliance, inspection and enforcement 1 1283
2017 Communications or public affairs 0 46
2017 Access to information and privacy 0 32
2017 Security 0 27
2017 Legal services 0 21
2017 Human resources 0 113
2017 Financial management 0 78
2017 Real property 0 16
2017 Materiel management 0 21
2017 Information management 0 45
2017 Internal audit 0 41
2017 Evaluation 0 15
2017 Data sciences 0 21
2017 None of the above 1 636
2014 Compliance, inspection and enforcement 1 1432
2014 Access to information and privacy 0 35
2014 Science and technology 0 35
2014 Legal services 0 19
2014 Administration and operations 1 429
2014 Financial management 0 96
2014 Procurement 0 12
2014 Real property 0 15
2014 Materiel management 0 23
2014 Information management 0 56
2014 Evaluation 0 21
2014 None of the above 2 736

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 44 360
2017 Federal regulators 47 36
2017 Compliance, inspection and enforcement 53 1283
2017 Communications or public affairs 54 46
2017 Access to information and privacy 57 32
2017 Security 59 27
2017 Science and technology 47 41
2017 Legal services 57 21
2017 Administration and operations 51 323
2017 Human resources 47 113
2017 Financial management 52 78
2017 Real property 44 16
2017 Materiel management 38 21
2017 Information management 40 45
2017 Information technology 52 240
2017 Internal audit 61 41
2017 Evaluation 68 15
2017 Data sciences 66 21
2017 Policy 57 61
2017 Project management 54 81
2017 Other services to the public 44 264
2017 None of the above 49 636
2014 Client contact centre 47 467
2014 Federal regulators 41 44
2014 Compliance, inspection and enforcement 53 1432
2014 Communications or public affairs 48 71
2014 Access to information and privacy 46 35
2014 Security 61 36
2014 Science and technology 31 35
2014 Legal services 53 19
2014 Administration and operations 49 429
2014 Human resources 47 137
2014 Financial management 47 96
2014 Real property 60 15
2014 Materiel management 52 23
2014 Information management 44 56
2014 Information technology 49 341
2014 Internal audit 38 58
2014 Evaluation 48 21
2014 Other services to the public 54 386
2014 None of the above 52 736

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 2 1283
2017 Communications or public affairs 0 46
2017 Security 0 27
2017 Legal services 0 21
2017 Financial management 0 78
2017 Real property 0 16
2017 Materiel management 0 21
2017 Information management 0 45
2017 Internal audit 0 41
2017 Evaluation 0 15
2017 Data sciences 0 21
2017 Policy 0 61
2017 Project management 0 81

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 360
2017 Compliance, inspection and enforcement 12 1283
2017 Science and technology 13 41
2017 Administration and operations 13 323
2017 Human resources 18 113
2017 Financial management 7 78
2017 Real property 32 16
2017 Information management 22 45
2017 Information technology 13 240
2017 Policy 13 61
2017 Project management 7 81
2017 Other services to the public 13 264
2017 None of the above 13 636
2014 Client contact centre 13 467
2014 Federal regulators 14 44
2014 Compliance, inspection and enforcement 11 1432
2014 Access to information and privacy 14 35
2014 Science and technology 17 35
2014 Administration and operations 13 429
2014 Human resources 14 137
2014 Financial management 13 96
2014 Real property 0 15
2014 Information management 12 56
2014 Information technology 12 341
2014 Internal audit 10 58
2014 Evaluation 24 21
2014 Other services to the public 10 386
2014 None of the above 15 736

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 91 9 386
2017 Federal regulators 92 8 39
2017 Compliance, inspection and enforcement 94 6 1411
2017 Communications or public affairs 85 15 48
2017 Access to information and privacy 83 17 36
2017 Security 97 3 29
2017 Science and technology 95 5 45
2017 Legal services 95 5 22
2017 Administration and operations 95 5 344
2017 Human resources 95 5 116
2017 Financial management 96 4 84
2017 Real property 100 0 19
2017 Materiel management 92 8 24
2017 Information management 89 11 47
2017 Information technology 94 6 256
2017 Internal audit 95 5 42
2017 Evaluation 94 6 17
2017 Data sciences 100 0 22
2017 Policy 91 9 62
2017 Project management 88 12 86
2017 Other services to the public 90 10 279
2017 None of the above 92 8 682

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 22 17 4 3 22 9 64 11 3287
2017 Health care practitioners 26 20 21 7 4 23 0 59 13 27
2017 Federal regulators 21 20 20 5 8 20 5 55 19 235
2017 Compliance, inspection and enforcement 17 18 21 6 7 25 6 51 19 8868
2017 Communications or public affairs 17 17 16 6 4 31 9 57 17 328
2017 Access to information and privacy 27 17 19 3 5 18 10 62 11 270
2017 Security 23 21 15 5 4 26 7 65 13 245
2017 Science and technology 16 17 16 7 7 28 9 53 22 256
2017 Library services 17 17 14 0 4 38 11 66 7 29
2017 Legal services 11 17 30 6 3 29 4 42 14 111
2017 Administration and operations 24 20 19 5 5 20 6 60 14 2453
2017 Human resources 23 23 16 6 5 22 6 63 14 966
2017 Financial management 23 21 18 6 4 23 6 61 14 670
2017 Procurement 26 21 19 4 0 23 7 68 6 70
2017 Real property 22 19 20 10 7 18 5 53 22 120
2017 Materiel management 23 29 24 4 7 9 4 60 13 118
2017 Information management 23 20 20 4 6 22 6 59 13 265
2017 Information technology 25 22 15 3 3 23 8 68 10 2576
2017 Internal audit 15 22 12 6 6 32 8 61 19 279
2017 Evaluation 25 18 16 5 5 25 6 63 14 143
2017 Data sciences 21 22 16 5 1 26 8 66 10 180
2017 Policy 20 15 18 8 5 27 7 53 20 342
2017 Project management 23 18 19 7 6 21 6 56 17 514
2017 Other services to the public 22 18 17 6 6 24 8 59 17 1818
2017 None of the above 20 20 20 5 6 22 7 56 15 4596
2014 Client contact centre 24 22 18 5 4 22 6 64 11 3682
2014 Health care practitioners 37 3 13 3 8 24 13 63 17 38
2014 Federal regulators 21 19 21 4 9 20 5 54 18 278
2014 Compliance, inspection and enforcement 19 20 20 6 6 24 5 55 17 9900
2014 Communications or public affairs 20 18 16 8 3 27 8 59 17 337
2014 Access to information and privacy 27 25 19 6 3 16 4 66 11 247
2014 Security 26 22 14 5 4 24 4 67 13 247
2014 Science and technology 20 18 15 5 4 31 6 60 15 249
2014 Library services 30 10 20 4 0 30 7 63 6 30
2014 Legal services 19 21 24 5 5 19 6 54 13 125
2014 Administration and operations 25 22 18 6 5 19 6 62 14 3079
2014 Human resources 27 20 17 5 5 20 6 64 13 1094
2014 Financial management 20 22 18 5 6 22 7 60 15 816
2014 Procurement 17 25 24 1 4 26 3 59 8 72
2014 Real property 24 19 17 6 6 20 8 59 17 160
2014 Materiel management 23 32 16 4 7 13 4 66 14 164
2014 Information management 22 21 19 8 4 20 6 57 17 322
2014 Information technology 25 21 17 5 4 22 7 64 12 2848
2014 Internal audit 19 23 18 5 9 19 6 57 19 339
2014 Evaluation 16 20 21 6 3 24 10 55 13 179
2014 Other services to the public 22 20 17 6 6 23 6 59 17 2580
2014 None of the above 21 21 20 6 6 21 6 57 16 4817

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 35 13 3 3 7 1 80 6 3282
2017 Health care practitioners 37 38 14 0 4 7 0 81 4 27
2017 Federal regulators 35 29 15 5 6 8 1 71 12 236
2017 Compliance, inspection and enforcement 31 32 16 6 6 8 1 69 13 8859
2017 Communications or public affairs 31 32 15 6 3 12 1 72 10 328
2017 Access to information and privacy 38 32 15 5 3 5 1 75 9 270
2017 Security 40 33 12 4 2 7 2 81 7 246
2017 Science and technology 32 31 16 5 6 9 2 69 13 256
2017 Library services 43 35 7 4 0 11 0 88 4 28
2017 Legal services 21 35 23 8 3 9 2 63 12 111
2017 Administration and operations 38 32 15 5 4 6 1 75 9 2453
2017 Human resources 40 35 13 4 3 6 0 79 7 966
2017 Financial management 37 31 18 4 3 6 1 73 8 667
2017 Procurement 45 31 16 4 0 3 1 79 4 70
2017 Real property 35 32 16 7 7 3 0 70 14 120
2017 Materiel management 35 36 15 7 3 3 0 74 11 118
2017 Information management 40 32 15 3 3 7 1 78 7 264
2017 Information technology 41 32 12 3 2 8 1 81 6 2572
2017 Internal audit 28 35 17 4 5 7 4 71 11 278
2017 Evaluation 39 29 14 6 3 9 0 76 9 143
2017 Data sciences 35 34 17 5 1 8 1 76 6 180
2017 Policy 34 31 15 7 4 9 1 72 12 342
2017 Project management 37 29 17 6 5 6 1 71 11 515
2017 Other services to the public 37 31 14 6 4 8 1 75 10 1814
2017 None of the above 34 32 15 5 4 8 1 73 10 4587
2014 Client contact centre 40 36 13 3 3 6 1 81 6 3677
2014 Health care practitioners 42 21 10 2 8 10 5 75 12 38
2014 Federal regulators 36 24 20 7 7 5 1 65 14 278
2014 Compliance, inspection and enforcement 33 33 15 6 4 7 1 72 11 9894
2014 Communications or public affairs 36 30 15 6 2 11 1 74 9 337
2014 Access to information and privacy 41 32 12 7 2 5 0 77 10 247
2014 Security 38 35 14 4 3 6 0 78 7 247
2014 Science and technology 33 31 17 5 2 12 1 73 8 249
2014 Library services 44 36 10 4 0 7 0 85 4 30
2014 Legal services 34 36 17 3 5 4 1 73 9 124
2014 Administration and operations 39 32 14 4 3 5 1 76 8 3077
2014 Human resources 41 30 13 6 3 7 1 77 10 1093
2014 Financial management 37 34 14 3 4 6 2 77 8 815
2014 Procurement 32 38 18 3 1 8 0 76 5 72
2014 Real property 37 30 17 4 5 6 1 72 10 160
2014 Materiel management 35 39 9 7 3 7 1 80 11 164
2014 Information management 36 34 17 5 2 6 0 75 7 321
2014 Information technology 40 32 14 4 2 7 1 79 6 2845
2014 Internal audit 30 37 17 7 6 3 1 69 13 338
2014 Evaluation 34 38 15 6 1 5 1 77 7 179
2014 Other services to the public 38 31 15 5 4 7 1 74 10 2579
2014 None of the above 34 32 16 5 4 8 1 72 10 4815
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 48 13 8 2 2 1 76 11 3295
2017 Health care practitioners 22 43 12 4 4 8 8 77 9 27
2017 Federal regulators 28 51 7 7 3 1 3 82 10 236
2017 Compliance, inspection and enforcement 28 54 10 5 1 1 1 83 7 8875
2017 Communications or public affairs 26 44 8 7 5 2 7 78 13 328
2017 Access to information and privacy 27 47 11 6 2 4 3 80 8 271
2017 Security 36 44 10 3 1 2 3 84 5 246
2017 Science and technology 20 51 15 6 2 3 2 75 9 257
2017 Library services 18 62 7 10 0 0 3 82 11 29
2017 Legal services 25 52 11 7 3 1 1 78 10 111
2017 Administration and operations 35 47 8 4 1 1 3 86 5 2455
2017 Human resources 38 32 5 2 0 1 21 90 3 967
2017 Financial management 31 48 9 5 2 2 4 83 7 670
2017 Procurement 39 47 6 3 0 2 4 91 3 70
2017 Real property 31 47 12 3 0 1 6 84 3 120
2017 Materiel management 29 49 12 6 0 3 2 81 6 118
2017 Information management 28 52 10 3 2 1 4 84 5 265
2017 Information technology 29 50 11 5 2 2 2 83 6 2577
2017 Internal audit 20 52 13 9 1 2 3 76 11 280
2017 Evaluation 23 53 13 6 1 3 3 79 7 143
2017 Data sciences 24 42 16 7 2 3 6 73 9 180
2017 Policy 34 43 9 5 1 2 6 84 7 342
2017 Project management 38 47 7 3 1 1 2 88 5 515
2017 Other services to the public 28 51 10 5 2 2 1 82 8 1818
2017 None of the above 27 51 12 5 2 2 2 81 7 4597
2014 Client contact centre 23 48 14 9 3 2 1 73 12 3682
2014 Health care practitioners 21 40 8 16 0 5 10 72 19 38
2014 Federal regulators 27 50 12 5 3 1 3 80 8 278
2014 Compliance, inspection and enforcement 28 53 9 5 2 1 1 83 7 9899
2014 Communications or public affairs 33 45 6 6 2 2 6 85 9 337
2014 Access to information and privacy 29 41 16 8 3 2 1 73 11 247
2014 Security 35 47 9 4 2 1 2 85 6 247
2014 Science and technology 23 52 13 8 1 2 1 77 10 249
2014 Library services 30 50 7 10 0 4 0 83 10 30
2014 Legal services 26 53 10 7 3 0 0 79 10 125
2014 Administration and operations 34 48 9 4 1 1 3 85 6 3077
2014 Human resources 41 33 5 2 0 1 17 91 2 1094
2014 Financial management 28 52 9 7 1 1 3 82 8 816
2014 Procurement 27 55 10 1 3 0 4 86 4 73
2014 Real property 35 47 11 4 0 1 2 84 4 160
2014 Materiel management 22 49 11 9 2 5 2 76 12 164
2014 Information management 25 52 10 6 3 2 2 80 9 321
2014 Information technology 31 51 10 3 2 2 1 84 5 2847
2014 Internal audit 27 48 14 7 1 1 3 77 9 338
2014 Evaluation 19 56 9 8 3 2 3 79 12 179
2014 Other services to the public 28 50 11 6 2 2 1 81 8 2582
2014 None of the above 28 50 12 5 2 2 2 80 7 4821

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 32 20 7 4 15 3 62 13 3283
2017 Health care practitioners 22 25 18 7 4 11 13 62 14 27
2017 Federal regulators 16 29 17 11 8 17 3 56 23 235
2017 Compliance, inspection and enforcement 13 29 21 12 8 14 2 51 24 8864
2017 Communications or public affairs 12 21 18 6 3 28 12 55 15 327
2017 Access to information and privacy 19 30 18 7 2 17 7 65 11 271
2017 Security 20 24 20 7 3 18 8 60 13 246
2017 Science and technology 11 24 23 12 6 19 5 47 23 257
2017 Library services 3 28 17 14 7 17 14 46 30 29
2017 Legal services 7 27 24 12 9 18 4 44 26 111
2017 Administration and operations 20 31 18 6 4 16 5 64 13 2450
2017 Human resources 14 27 15 6 2 15 21 65 12 968
2017 Financial management 16 26 23 9 5 15 6 54 17 668
2017 Procurement 13 30 22 7 1 20 7 59 12 70
2017 Real property 11 26 25 5 7 13 12 50 17 120
2017 Materiel management 22 27 24 7 3 14 2 59 12 117
2017 Information management 14 30 21 5 5 18 7 58 13 265
2017 Information technology 15 28 22 6 4 20 5 58 13 2574
2017 Internal audit 13 29 21 10 6 17 5 53 20 280
2017 Evaluation 14 27 18 10 5 20 6 56 20 143
2017 Data sciences 16 21 20 5 2 28 8 58 10 179
2017 Policy 11 26 19 6 5 27 6 55 16 342
2017 Project management 20 24 23 7 2 17 5 58 12 514
2017 Other services to the public 18 29 19 8 4 18 4 61 15 1816
2017 None of the above 16 30 21 8 5 16 4 58 16 4591
2014 Client contact centre 15 29 22 9 6 15 4 54 19 3679
2014 Health care practitioners 26 19 13 11 5 13 13 61 22 38
2014 Federal regulators 13 29 24 10 7 14 2 50 21 278
2014 Compliance, inspection and enforcement 12 29 22 12 8 14 3 50 24 9893
2014 Communications or public affairs 14 22 17 8 6 24 9 54 21 336
2014 Access to information and privacy 16 27 28 8 5 13 4 51 16 246
2014 Security 16 27 21 7 6 15 8 56 17 247
2014 Science and technology 11 21 21 8 6 29 4 48 21 248
2014 Library services 13 30 17 3 3 27 7 65 10 30
2014 Legal services 8 24 25 13 9 17 5 40 28 125
2014 Administration and operations 19 26 21 8 6 15 5 57 17 3079
2014 Human resources 17 25 16 5 3 14 20 64 12 1094
2014 Financial management 13 27 22 8 6 16 7 53 19 815
2014 Procurement 7 25 30 5 6 22 5 43 15 73
2014 Real property 15 24 21 11 7 16 6 50 23 160
2014 Materiel management 13 28 24 10 6 16 3 50 20 164
2014 Information management 12 25 25 7 4 20 6 51 15 321
2014 Information technology 14 27 23 7 4 19 6 55 14 2847
2014 Internal audit 14 33 18 9 7 15 5 58 19 338
2014 Evaluation 10 30 19 10 6 21 4 53 21 180
2014 Other services to the public 16 27 20 9 7 17 4 54 20 2581
2014 None of the above 15 27 24 9 6 16 4 52 19 4820

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 34 9 2 1 7 1 88 3 3290
2017 Health care practitioners 37 44 4 4 0 3 8 92 4 27
2017 Federal regulators 43 34 6 4 2 7 3 87 6 235
2017 Compliance, inspection and enforcement 45 34 10 2 1 7 1 86 4 8867
2017 Communications or public affairs 42 24 8 2 1 15 8 86 5 328
2017 Access to information and privacy 44 31 10 1 1 9 4 86 2 271
2017 Security 51 25 9 2 0 7 4 86 3 245
2017 Science and technology 35 37 14 2 2 8 2 80 4 257
2017 Library services 38 38 10 3 0 7 3 85 4 29
2017 Legal services 34 36 11 5 3 10 1 79 8 110
2017 Administration and operations 51 29 8 2 1 6 4 88 3 2451
2017 Human resources 46 23 6 1 1 4 20 90 3 967
2017 Financial management 46 31 10 3 0 6 4 86 4 668
2017 Procurement 52 29 7 1 0 7 4 90 2 70
2017 Real property 43 33 12 2 3 3 4 83 5 119
2017 Materiel management 43 34 10 6 1 4 2 82 7 117
2017 Information management 47 31 8 2 1 8 4 88 3 265
2017 Information technology 43 33 10 2 1 9 2 86 3 2578
2017 Internal audit 36 42 12 4 1 3 3 83 5 280
2017 Evaluation 47 31 9 1 1 9 3 88 2 143
2017 Data sciences 41 28 9 1 1 14 6 86 2 180
2017 Policy 47 26 9 3 0 9 5 87 3 342
2017 Project management 53 27 9 3 1 5 2 86 4 515
2017 Other services to the public 47 31 10 2 1 8 2 86 3 1819
2017 None of the above 43 33 11 2 1 9 2 84 3 4596
2014 Client contact centre 40 36 11 2 1 8 1 84 3 3680
2014 Health care practitioners 53 32 0 0 0 8 7 100 0 38
2014 Federal regulators 43 30 11 1 1 10 3 84 3 277
2014 Compliance, inspection and enforcement 42 35 11 2 1 7 1 85 4 9899
2014 Communications or public affairs 49 25 7 2 1 10 6 88 4 337
2014 Access to information and privacy 44 29 15 2 1 7 2 80 4 247
2014 Security 46 36 5 3 2 6 2 89 5 247
2014 Science and technology 38 32 13 1 1 14 1 82 3 249
2014 Library services 47 40 0 0 0 13 0 100 0 30
2014 Legal services 38 41 7 4 2 6 2 85 7 125
2014 Administration and operations 48 31 9 2 1 6 3 87 3 3079
2014 Human resources 46 23 6 2 1 5 17 88 4 1095
2014 Financial management 45 30 9 3 1 8 3 85 5 816
2014 Procurement 36 32 11 6 0 11 5 80 7 73
2014 Real property 47 29 11 2 2 7 2 83 5 160
2014 Materiel management 34 36 15 5 2 8 1 77 7 164
2014 Information management 37 36 12 1 0 12 2 85 1 321
2014 Information technology 44 32 11 2 1 9 1 84 3 2848
2014 Internal audit 38 38 12 2 1 7 3 84 4 338
2014 Evaluation 39 37 8 2 1 10 3 87 3 180
2014 Other services to the public 43 32 10 2 1 9 1 84 4 2581
2014 None of the above 39 33 13 2 1 10 2 82 4 4819

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 35 12 3 2 11 1 81 5 3284
2017 Health care practitioners 23 41 10 7 4 7 8 75 13 27
2017 Federal regulators 33 33 9 9 3 12 2 76 13 235
2017 Compliance, inspection and enforcement 31 33 15 6 5 9 1 71 12 8852
2017 Communications or public affairs 35 28 8 3 1 18 7 84 5 327
2017 Access to information and privacy 40 28 13 3 1 13 3 81 4 269
2017 Security 42 32 10 3 0 9 4 85 4 246
2017 Science and technology 27 32 18 6 4 12 2 69 11 257
2017 Library services 27 42 14 0 0 14 3 84 0 29
2017 Legal services 25 38 15 6 5 11 1 71 12 111
2017 Administration and operations 43 31 11 3 2 8 3 82 6 2448
2017 Human resources 38 27 7 2 1 5 20 86 5 960
2017 Financial management 40 29 11 4 2 10 4 80 7 670
2017 Procurement 44 36 9 1 0 6 4 89 2 70
2017 Real property 37 28 13 4 6 7 5 74 11 120
2017 Materiel management 34 38 13 3 1 9 2 81 5 117
2017 Information management 36 32 11 3 1 12 4 82 5 265
2017 Information technology 38 32 12 3 2 12 2 81 5 2572
2017 Internal audit 28 41 16 3 3 6 3 77 6 279
2017 Evaluation 33 34 15 3 1 12 3 77 5 143
2017 Data sciences 35 33 10 2 0 13 7 84 3 179
2017 Policy 40 26 11 3 2 13 5 80 7 342
2017 Project management 42 29 12 5 1 7 2 80 7 515
2017 Other services to the public 37 30 13 4 3 12 2 78 7 1816
2017 None of the above 33 33 14 4 2 12 2 76 7 4579
2014 Client contact centre 32 35 14 4 2 12 1 76 7 3677
2014 Health care practitioners 56 24 0 5 3 5 7 91 9 38
2014 Federal regulators 31 30 17 6 3 10 3 70 10 278
2014 Compliance, inspection and enforcement 30 34 15 6 4 10 1 72 11 9899
2014 Communications or public affairs 40 27 10 3 1 14 6 83 4 337
2014 Access to information and privacy 38 31 16 2 1 10 2 79 3 247
2014 Security 38 39 8 3 1 10 2 87 4 247
2014 Science and technology 31 26 14 6 2 21 2 73 9 248
2014 Library services 44 37 0 4 3 13 0 92 8 30
2014 Legal services 33 37 15 5 3 7 1 76 9 125
2014 Administration and operations 40 32 12 3 2 8 3 81 6 3077
2014 Human resources 40 25 9 2 1 6 17 83 5 1095
2014 Financial management 35 34 14 4 2 9 3 78 6 816
2014 Procurement 29 28 22 1 1 14 5 70 3 73
2014 Real property 42 29 10 4 4 10 2 80 9 160
2014 Materiel management 34 33 16 4 4 8 1 73 9 164
2014 Information management 32 35 15 3 1 13 2 78 4 321
2014 Information technology 37 32 13 3 2 12 1 80 5 2848
2014 Internal audit 25 38 15 5 5 9 3 71 11 338
2014 Evaluation 33 29 14 3 3 15 3 76 7 180
2014 Other services to the public 34 32 14 5 3 13 1 76 9 2581
2014 None of the above 31 32 16 4 3 12 2 73 8 4816
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 7 93 3282
2017 Federal regulators 8 92 235
2017 Compliance, inspection and enforcement 9 91 8843
2017 Communications or public affairs 5 95 328
2017 Access to information and privacy 5 95 270
2017 Science and technology 8 92 256
2017 Legal services 6 94 111
2017 Administration and operations 8 92 2449
2017 Human resources 6 94 966
2017 Financial management 7 93 668
2017 Real property 11 89 119
2017 Materiel management 11 89 118
2017 Information management 10 90 265
2017 Information technology 6 94 2571
2017 Internal audit 9 91 280
2017 Evaluation 8 92 142
2017 Data sciences 8 92 180
2017 Policy 8 92 341
2017 Project management 8 92 514
2017 Other services to the public 7 93 1812
2017 None of the above 7 93 4579
2014 Client contact centre 7 93 3673
2014 Federal regulators 11 89 277
2014 Compliance, inspection and enforcement 8 92 9886
2014 Communications or public affairs 8 92 335
2014 Access to information and privacy 5 95 247
2014 Security 5 95 247
2014 Science and technology 6 94 249
2014 Legal services 11 89 125
2014 Administration and operations 6 94 3073
2014 Human resources 6 94 1093
2014 Financial management 6 94 814
2014 Procurement 0 100 73
2014 Real property 5 95 160
2014 Materiel management 11 89 164
2014 Information management 9 91 321
2014 Information technology 7 93 2843
2014 Internal audit 7 93 338
2014 Evaluation 9 91 178
2014 Other services to the public 8 92 2578
2014 None of the above 7 93 4810

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Client contact centre 26 217
2017 Federal regulators 29 18
2017 Compliance, inspection and enforcement 27 816
2017 Communications or public affairs 54 17
2017 Administration and operations 35 189
2017 Human resources 27 57
2017 Financial management 25 44
2017 Information management 30 27
2017 Information technology 34 141
2017 Internal audit 41 27
2017 Data sciences 61 15
2017 Policy 40 28
2017 Project management 35 43
2017 Other services to the public 38 123
2017 None of the above 30 295
2014 Client contact centre 26 264
2014 Federal regulators 28 28
2014 Compliance, inspection and enforcement 27 763
2014 Communications or public affairs 36 25
2014 Legal services 50 14
2014 Administration and operations 31 191
2014 Human resources 34 61
2014 Financial management 35 46
2014 Materiel management 50 18
2014 Information management 45 29
2014 Information technology 38 186
2014 Evaluation 38 16
2014 Other services to the public 35 195
2014 None of the above 30 345

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 74 217
2017 Federal regulators 77 18
2017 Compliance, inspection and enforcement 85 816
2017 Communications or public affairs 70 17
2017 Access to information and privacy 85 13
2017 Science and technology 90 20
2017 Administration and operations 78 189
2017 Human resources 78 57
2017 Financial management 84 44
2017 Real property 100 13
2017 Materiel management 92 12
2017 Information management 82 27
2017 Information technology 79 141
2017 Internal audit 77 27
2017 Evaluation 80 10
2017 Data sciences 73 15
2017 Policy 85 28
2017 Project management 74 43
2017 Other services to the public 69 123
2017 None of the above 79 295
2014 Client contact centre 73 264
2014 Federal regulators 89 28
2014 Compliance, inspection and enforcement 81 763
2014 Communications or public affairs 72 25
2014 Access to information and privacy 83 12
2014 Security 67 12
2014 Science and technology 81 16
2014 Legal services 93 14
2014 Administration and operations 76 191
2014 Human resources 82 61
2014 Financial management 76 46
2014 Materiel management 61 18
2014 Information management 76 29
2014 Information technology 78 186
2014 Internal audit 78 22
2014 Evaluation 68 16
2014 Other services to the public 79 195
2014 None of the above 82 345

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 217
2017 Compliance, inspection and enforcement 2 816
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Science and technology 0 20
2017 Administration and operations 4 189
2017 Real property 0 13
2017 Information management 0 27
2017 Information technology 6 141
2017 Evaluation 0 10
2017 Policy 0 28
2017 Project management 0 43
2014 Client contact centre 3 264
2014 Compliance, inspection and enforcement 1 763
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 14
2014 Administration and operations 5 191
2014 Materiel management 0 18
2014 Information technology 3 186
2014 Evaluation 0 16
2014 None of the above 3 345

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 18
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Science and technology 0 20
2017 Administration and operations 0 189
2017 Human resources 0 57
2017 Financial management 0 44
2017 Real property 0 13
2017 Information management 0 27
2017 Internal audit 0 27
2017 Evaluation 0 10
2017 Data sciences 0 15
2017 Policy 0 28
2017 Project management 0 43
2017 Other services to the public 0 123
2017 None of the above 0 295
2014 Client contact centre 0 264
2014 Federal regulators 0 28
2014 Compliance, inspection and enforcement 0 763
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 14
2014 Administration and operations 0 191
2014 Financial management 0 46
2014 Materiel management 0 18
2014 Information management 0 29
2014 Internal audit 0 22
2014 Evaluation 0 16
2014 None of the above 0 345

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 217
2017 Compliance, inspection and enforcement 5 816
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Administration and operations 7 189
2017 Information technology 5 141
2017 Internal audit 0 27
2017 Evaluation 0 10
2017 Data sciences 0 15
2017 Project management 0 43
2017 None of the above 5 295
2014 Client contact centre 4 264
2014 Compliance, inspection and enforcement 4 763
2014 Security 0 12
2014 Administration and operations 3 191
2014 Materiel management 0 18
2014 Information technology 7 186
2014 Other services to the public 8 195
2014 None of the above 4 345

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 23 217
2017 Compliance, inspection and enforcement 11 816
2017 Communications or public affairs 0 17
2017 Administration and operations 5 189
2017 Human resources 0 57
2017 Policy 0 28
2017 Other services to the public 11 123
2017 None of the above 8 295
2014 Client contact centre 19 264
2014 Federal regulators 0 28
2014 Compliance, inspection and enforcement 9 763
2014 Science and technology 0 16
2014 Administration and operations 4 191
2014 Information technology 3 186
2014 Other services to the public 8 195
2014 None of the above 8 345

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 12 217
2017 Compliance, inspection and enforcement 7 816
2017 Access to information and privacy 0 13
2017 Administration and operations 6 189
2017 Real property 0 13
2017 Information technology 11 141
2017 Other services to the public 10 123
2017 None of the above 9 295
2014 Client contact centre 11 264
2014 Compliance, inspection and enforcement 11 763
2014 Access to information and privacy 0 12
2014 Legal services 0 14
2014 Administration and operations 12 191
2014 Financial management 15 46
2014 Information technology 11 186
2014 Other services to the public 10 195
2014 None of the above 12 345

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Client contact centre 28 216
2017 Federal regulators 45 18
2017 Compliance, inspection and enforcement 35 815
2017 Science and technology 25 20
2017 Administration and operations 20 188
2017 Human resources 23 57
2017 Financial management 31 43
2017 Information management 19 26
2017 Information technology 35 141
2017 Internal audit 29 27
2017 Evaluation 55 11
2017 Data sciences 46 15
2017 Policy 25 28
2017 Project management 19 43
2017 Other services to the public 24 123
2017 None of the above 28 294
2014 Client contact centre 23 263
2014 Federal regulators 35 28
2014 Compliance, inspection and enforcement 28 762
2014 Administration and operations 21 191
2014 Human resources 16 61
2014 Financial management 33 46
2014 Information management 41 29
2014 Information technology 29 186
2014 Internal audit 27 22
2014 Other services to the public 20 195
2014 None of the above 25 344

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Client contact centre 28 216
2017 Compliance, inspection and enforcement 22 815
2017 Science and technology 39 20
2017 Administration and operations 15 188
2017 Human resources 10 57
2017 Financial management 14 43
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information technology 22 141
2017 Data sciences 33 15
2017 Policy 19 28
2017 Project management 23 43
2017 Other services to the public 20 123
2017 None of the above 14 294
2014 Client contact centre 21 263
2014 Federal regulators 28 28
2014 Compliance, inspection and enforcement 20 762
2014 Communications or public affairs 28 25
2014 Administration and operations 17 191
2014 Human resources 10 61
2014 Financial management 24 46
2014 Information management 21 29
2014 Information technology 24 186
2014 Internal audit 27 22
2014 Evaluation 31 16
2014 Other services to the public 15 195
2014 None of the above 21 344

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Client contact centre 13 216
2017 Compliance, inspection and enforcement 23 815
2017 Communications or public affairs 0 17
2017 Administration and operations 14 188
2017 Human resources 13 57
2017 Financial management 21 43
2017 Information management 19 26
2017 Information technology 23 141
2017 Evaluation 45 11
2017 Policy 22 28
2017 Project management 16 43
2017 Other services to the public 15 123
2017 None of the above 15 294
2014 Client contact centre 12 263
2014 Federal regulators 21 28
2014 Compliance, inspection and enforcement 19 762
2014 Administration and operations 13 191
2014 Financial management 15 46
2014 Materiel management 0 18
2014 Information technology 16 186
2014 Other services to the public 13 195
2014 None of the above 17 344

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 216
2017 Compliance, inspection and enforcement 7 815
2017 Administration and operations 5 188
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information technology 8 141
2017 Project management 12 43
2017 Other services to the public 6 123
2017 None of the above 6 294
2014 Client contact centre 6 263
2014 Compliance, inspection and enforcement 6 762
2014 Access to information and privacy 0 12
2014 Legal services 0 14
2014 Administration and operations 5 191
2014 Materiel management 0 18
2014 Information technology 8 186
2014 Other services to the public 6 195
2014 None of the above 7 344

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 216
2017 Federal regulators 38 18
2017 Compliance, inspection and enforcement 25 815
2017 Communications or public affairs 43 17
2017 Access to information and privacy 46 13
2017 Administration and operations 29 188
2017 Human resources 38 57
2017 Financial management 23 43
2017 Real property 0 13
2017 Information management 27 26
2017 Information technology 18 141
2017 Internal audit 29 27
2017 Policy 25 28
2017 Project management 38 43
2017 Other services to the public 16 123
2017 None of the above 25 294
2014 Client contact centre 21 263
2014 Federal regulators 18 28
2014 Compliance, inspection and enforcement 23 762
2014 Communications or public affairs 24 25
2014 Access to information and privacy 42 12
2014 Administration and operations 21 191
2014 Human resources 32 61
2014 Financial management 26 46
2014 Materiel management 44 18
2014 Information management 38 29
2014 Information technology 22 186
2014 Other services to the public 26 195
2014 None of the above 27 344

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Client contact centre 19 216
2017 Federal regulators 38 18
2017 Compliance, inspection and enforcement 32 815
2017 Communications or public affairs 47 17
2017 Administration and operations 26 188
2017 Human resources 16 57
2017 Financial management 21 43
2017 Real property 46 13
2017 Information management 31 26
2017 Information technology 29 141
2017 Internal audit 34 27
2017 Policy 22 28
2017 Project management 39 43
2017 Other services to the public 28 123
2017 None of the above 20 294
2014 Client contact centre 18 263
2014 Federal regulators 39 28
2014 Compliance, inspection and enforcement 28 762
2014 Communications or public affairs 36 25
2014 Security 37 12
2014 Administration and operations 20 191
2014 Human resources 14 61
2014 Financial management 30 46
2014 Information management 24 29
2014 Information technology 24 186
2014 Internal audit 27 22
2014 Other services to the public 18 195
2014 None of the above 22 344

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Client contact centre 5 216
2017 Compliance, inspection and enforcement 3 815
2017 Communications or public affairs 0 17
2017 Science and technology 0 20
2017 Financial management 0 43
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information technology 4 141
2017 Internal audit 0 27
2017 Other services to the public 11 123
2017 None of the above 3 294
2014 Federal regulators 0 28
2014 Compliance, inspection and enforcement 2 762
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 14
2014 Administration and operations 3 191
2014 Materiel management 0 18
2014 Information management 0 29
2014 Information technology 5 186
2014 Internal audit 0 22
2014 Evaluation 0 16
2014 None of the above 2 344

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 1 815
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Science and technology 0 20
2017 Financial management 0 43
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information management 0 26
2017 Internal audit 0 27
2017 Evaluation 0 11
2017 Data sciences 0 15
2017 Policy 0 28
2017 Project management 0 43

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 216
2017 Compliance, inspection and enforcement 6 815
2017 Administration and operations 6 188
2017 Human resources 10 57
2017 Real property 0 13
2017 Information technology 6 141
2017 Internal audit 0 27
2017 Other services to the public 6 123
2017 None of the above 7 294
2014 Client contact centre 6 263
2014 Compliance, inspection and enforcement 7 762
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 14
2014 Administration and operations 5 191
2014 Financial management 13 46
2014 Materiel management 0 18
2014 Information technology 9 186
2014 Evaluation 0 16
2014 Other services to the public 6 195
2014 None of the above 7 344

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Client contact centre 14 216
2017 Compliance, inspection and enforcement 12 815
2017 Administration and operations 14 188
2017 Human resources 12 57
2017 Information technology 14 141
2017 Project management 14 43
2017 Other services to the public 14 123
2017 None of the above 12 294
2014 Client contact centre 14 263
2014 Compliance, inspection and enforcement 12 762
2014 Access to information and privacy 0 12
2014 Administration and operations 15 191
2014 Human resources 29 61
2014 Financial management 22 46
2014 Information technology 11 186
2014 Other services to the public 10 195
2014 None of the above 15 344

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 1 815
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Science and technology 0 20
2017 Administration and operations 0 188
2017 Human resources 0 57
2017 Financial management 0 43
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information management 0 26
2017 Internal audit 0 27
2017 Evaluation 0 11
2017 Data sciences 0 15
2017 Policy 0 28
2017 Project management 0 43

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 216
2017 Compliance, inspection and enforcement 17 815
2017 Administration and operations 17 188
2017 Human resources 21 57
2017 Financial management 16 43
2017 Real property 39 13
2017 Information management 27 26
2017 Information technology 13 141
2017 Policy 19 28
2017 Project management 18 43
2017 Other services to the public 24 123
2017 None of the above 21 294
2014 Client contact centre 17 263
2014 Compliance, inspection and enforcement 17 762
2014 Administration and operations 19 191
2014 Human resources 22 61
2014 Financial management 15 46
2014 Information management 21 29
2014 Information technology 15 186
2014 Other services to the public 15 195
2014 None of the above 17 344

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 18
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Science and technology 0 20
2017 Administration and operations 0 188
2017 Human resources 0 57
2017 Financial management 0 43
2017 Real property 0 13
2017 Information management 0 26
2017 Information technology 0 141
2017 Evaluation 0 11
2017 Data sciences 0 15
2017 Policy 0 28
2017 Project management 0 43
2017 Other services to the public 0 123
2014 Federal regulators 0 28
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Legal services 0 14
2014 Financial management 0 46
2014 Materiel management 0 18
2014 Information management 0 29
2014 Internal audit 0 22
2014 Evaluation 0 16

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 16 216
2017 Compliance, inspection and enforcement 15 815
2017 Communications or public affairs 0 17
2017 Science and technology 26 20
2017 Administration and operations 26 188
2017 Human resources 18 57
2017 Financial management 21 43
2017 Information management 31 26
2017 Information technology 16 141
2017 Project management 14 43
2017 Other services to the public 20 123
2017 None of the above 23 294
2014 Client contact centre 33 263
2014 Federal regulators 22 28
2014 Compliance, inspection and enforcement 24 762
2014 Communications or public affairs 24 25
2014 Legal services 50 14
2014 Administration and operations 28 191
2014 Human resources 28 61
2014 Financial management 22 46
2014 Information management 17 29
2014 Information technology 28 186
2014 Internal audit 41 22
2014 Evaluation 50 16
2014 Other services to the public 29 195
2014 None of the above 27 344

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 29 216
2017 Federal regulators 33 18
2017 Compliance, inspection and enforcement 25 817
2017 Communications or public affairs 34 17
2017 Science and technology 35 20
2017 Administration and operations 35 189
2017 Human resources 32 57
2017 Financial management 16 43
2017 Real property 54 13
2017 Information management 33 27
2017 Information technology 33 141
2017 Internal audit 30 27
2017 Policy 37 28
2017 Project management 19 43
2017 Other services to the public 29 124
2017 None of the above 27 295
2014 Client contact centre 33 264
2014 Federal regulators 22 28
2014 Compliance, inspection and enforcement 25 764
2014 Communications or public affairs 24 25
2014 Access to information and privacy 50 12
2014 Science and technology 37 16
2014 Administration and operations 29 191
2014 Human resources 27 61
2014 Financial management 24 46
2014 Materiel management 34 18
2014 Information management 24 29
2014 Information technology 30 187
2014 Internal audit 41 22
2014 Other services to the public 23 194
2014 None of the above 28 345

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 10 216
2017 Compliance, inspection and enforcement 14 817
2017 Administration and operations 15 189
2017 Human resources 17 57
2017 Financial management 14 43
2017 Information management 19 27
2017 Information technology 16 141
2017 Data sciences 0 15
2017 Project management 14 43
2017 Other services to the public 18 124
2017 None of the above 16 295
2014 Client contact centre 14 264
2014 Compliance, inspection and enforcement 12 764
2014 Science and technology 31 16
2014 Administration and operations 14 191
2014 Human resources 26 61
2014 Financial management 11 46
2014 Information management 21 29
2014 Information technology 18 187
2014 Other services to the public 13 194
2014 None of the above 16 345

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 3 817
2017 Communications or public affairs 0 17
2017 Administration and operations 5 189
2017 Human resources 0 57
2017 Materiel management 0 11
2017 Information technology 7 141
2017 Internal audit 0 27
2017 Data sciences 0 15
2017 Policy 0 28
2014 Client contact centre 2 264
2014 Federal regulators 0 28
2014 Compliance, inspection and enforcement 2 764
2014 Communications or public affairs 0 25
2014 Legal services 0 14
2014 Administration and operations 3 191
2014 Human resources 8 61
2014 Materiel management 0 18
2014 Information technology 5 187
2014 None of the above 4 345

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 15 216
2017 Federal regulators 38 18
2017 Compliance, inspection and enforcement 22 817
2017 Administration and operations 22 189
2017 Human resources 9 57
2017 Financial management 16 43
2017 Real property 39 13
2017 Information management 34 27
2017 Information technology 16 141
2017 Internal audit 19 27
2017 Data sciences 0 15
2017 Project management 14 43
2017 Other services to the public 25 124
2017 None of the above 20 295
2014 Client contact centre 20 264
2014 Compliance, inspection and enforcement 22 764
2014 Communications or public affairs 20 25
2014 Security 0 12
2014 Administration and operations 19 191
2014 Human resources 15 61
2014 Financial management 13 46
2014 Information management 28 29
2014 Information technology 16 187
2014 Internal audit 32 22
2014 Evaluation 37 16
2014 Other services to the public 22 194
2014 None of the above 24 345

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 3 216
2017 Compliance, inspection and enforcement 4 817
2017 Administration and operations 6 189
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information technology 8 141
2017 Internal audit 0 27
2017 Data sciences 0 15
2017 Other services to the public 4 124
2017 None of the above 7 295
2014 Client contact centre 5 264
2014 Compliance, inspection and enforcement 4 764
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Legal services 0 14
2014 Administration and operations 4 191
2014 Human resources 8 61
2014 Information technology 6 187
2014 Other services to the public 4 194
2014 None of the above 6 345

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 216
2017 Compliance, inspection and enforcement 8 817
2017 Communications or public affairs 0 17
2017 Administration and operations 9 189
2017 Human resources 0 57
2017 Information technology 7 141
2017 Internal audit 0 27
2017 Project management 0 43
2017 Other services to the public 6 124
2017 None of the above 6 295
2014 Client contact centre 6 264
2014 Compliance, inspection and enforcement 6 764
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 12
2014 Security 0 12
2014 Science and technology 0 16
2014 Administration and operations 4 191
2014 Materiel management 0 18
2014 Information technology 5 187
2014 Internal audit 23 22
2014 Other services to the public 6 194
2014 None of the above 4 345

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 9 216
2017 Federal regulators 0 18
2017 Compliance, inspection and enforcement 8 817
2017 Administration and operations 7 189
2017 Information technology 8 141
2017 Project management 12 43
2017 Other services to the public 11 124
2017 None of the above 8 295
2014 Client contact centre 8 264
2014 Compliance, inspection and enforcement 9 764
2014 Communications or public affairs 0 25
2014 Administration and operations 7 191
2014 Human resources 16 61
2014 Information management 24 29
2014 Information technology 11 187
2014 Other services to the public 12 194
2014 None of the above 9 345

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 5 216
2017 Compliance, inspection and enforcement 7 817
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 13
2017 Administration and operations 5 189
2017 Human resources 12 57
2017 Financial management 14 43
2017 Real property 0 13
2017 Materiel management 0 11
2017 Information technology 9 141
2017 Internal audit 0 27
2017 Evaluation 0 10
2017 Policy 0 28
2017 Other services to the public 9 124
2017 None of the above 9 295
2014 Client contact centre 9 264
2014 Compliance, inspection and enforcement 6 764
2014 Communications or public affairs 0 25
2014 Security 0 12
2014 Administration and operations 12 191
2014 Human resources 8 61
2014 Information technology 9 187
2014 Other services to the public 9 194
2014 None of the above 10 345

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 52 216
2017 Federal regulators 45 18
2017 Compliance, inspection and enforcement 52 817
2017 Communications or public affairs 54 17
2017 Access to information and privacy 69 13
2017 Science and technology 40 20
2017 Administration and operations 42 189
2017 Human resources 48 57
2017 Financial management 58 43
2017 Materiel management 63 11
2017 Information management 37 27
2017 Information technology 52 141
2017 Internal audit 55 27
2017 Evaluation 70 10
2017 Data sciences 73 15
2017 Policy 56 28
2017 Project management 58 43
2017 Other services to the public 42 124
2017 None of the above 46 295
2014 Client contact centre 48 264
2014 Federal regulators 54 28
2014 Compliance, inspection and enforcement 52 764
2014 Communications or public affairs 60 25
2014 Access to information and privacy 42 12
2014 Security 85 12
2014 Science and technology 38 16
2014 Legal services 36 14
2014 Administration and operations 46 191
2014 Human resources 45 61
2014 Financial management 65 46
2014 Materiel management 50 18
2014 Information management 38 29
2014 Information technology 48 187
2014 Internal audit 27 22
2014 Evaluation 38 16
2014 Other services to the public 47 194
2014 None of the above 48 345

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 12 207
2017 Compliance, inspection and enforcement 6 746
2017 Communications or public affairs 0 17
2017 Administration and operations 7 171
2017 Materiel management 0 10
2017 Information technology 8 131
2017 Evaluation 0 10
2017 Data sciences 0 14
2017 Other services to the public 5 117
2017 None of the above 5 276
2014 Client contact centre 12 249
2014 Compliance, inspection and enforcement 5 718
2014 Access to information and privacy 0 11
2014 Science and technology 0 16
2014 Administration and operations 7 184
2014 Human resources 9 57
2014 Information technology 6 177
2014 Other services to the public 7 182
2014 None of the above 4 328

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 15 207
2017 Compliance, inspection and enforcement 11 746
2017 Administration and operations 12 171
2017 Financial management 14 39
2017 Real property 0 10
2017 Information technology 15 131
2017 Other services to the public 11 117
2017 None of the above 11 276
2014 Client contact centre 13 249
2014 Compliance, inspection and enforcement 11 718
2014 Administration and operations 5 184
2014 Human resources 17 57
2014 Information management 18 28
2014 Information technology 16 177
2014 Internal audit 0 16
2014 Other services to the public 12 182
2014 None of the above 8 328

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 6 207
2017 Federal regulators 0 15
2017 Compliance, inspection and enforcement 5 746
2017 Communications or public affairs 0 17
2017 Administration and operations 4 171
2017 Financial management 0 39
2017 Real property 0 10
2017 Materiel management 0 10
2017 Internal audit 0 27
2017 Other services to the public 7 117
2017 None of the above 5 276
2014 Client contact centre 7 249
2014 Compliance, inspection and enforcement 4 718
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 13
2014 Administration and operations 3 184
2014 Financial management 0 43
2014 Information technology 3 177
2014 Internal audit 0 16
2014 Evaluation 0 14
2014 Other services to the public 7 182
2014 None of the above 4 328

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 3 207
2017 Federal regulators 0 15
2017 Compliance, inspection and enforcement 3 746
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 11
2017 Financial management 0 39
2017 Real property 0 10
2017 Materiel management 0 10
2017 Information technology 4 131
2017 Evaluation 0 10
2017 Data sciences 0 14
2017 None of the above 2 276
2014 Client contact centre 4 249
2014 Federal regulators 0 26
2014 Compliance, inspection and enforcement 3 718
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 11
2014 Security 0 12
2014 Legal services 0 13
2014 Administration and operations 3 184
2014 Internal audit 0 16
2014 Other services to the public 3 182
2014 None of the above 2 328

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 2 746
2017 Access to information and privacy 0 11
2017 Administration and operations 4 171
2017 Human resources 0 57
2017 Financial management 0 39
2017 Real property 0 10
2017 Materiel management 0 10
2017 Evaluation 0 10
2017 Policy 0 26
2017 Project management 0 43
2017 Other services to the public 0 117
2017 None of the above 3 276
2014 Client contact centre 3 249
2014 Compliance, inspection and enforcement 3 718
2014 Access to information and privacy 0 11
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 13
2014 Administration and operations 3 184
2014 Financial management 0 43
2014 Information management 0 28
2014 Information technology 3 177
2014 Other services to the public 3 182
2014 None of the above 3 328

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 207
2017 Compliance, inspection and enforcement 4 746
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 11
2017 Administration and operations 6 171
2017 Human resources 8 57
2017 Financial management 0 39
2017 Information technology 11 131
2017 Internal audit 0 27
2017 Data sciences 0 14
2017 Other services to the public 4 117
2017 None of the above 6 276
2014 Client contact centre 4 249
2014 Compliance, inspection and enforcement 5 718
2014 Communications or public affairs 20 25
2014 Access to information and privacy 0 11
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 13
2014 Administration and operations 3 184
2014 Information technology 6 177
2014 Internal audit 0 16
2014 Other services to the public 3 182
2014 None of the above 5 328

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 4 207
2017 Compliance, inspection and enforcement 6 746
2017 Administration and operations 13 171
2017 Human resources 15 57
2017 Materiel management 0 10
2017 Information management 25 24
2017 Information technology 12 131
2017 Project management 23 43
2017 Other services to the public 12 117
2017 None of the above 12 276
2014 Client contact centre 8 249
2014 Compliance, inspection and enforcement 10 718
2014 Communications or public affairs 20 25
2014 Administration and operations 11 184
2014 Human resources 12 57
2014 Financial management 12 43
2014 Information technology 13 177
2014 Other services to the public 8 182
2014 None of the above 8 328

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 15 207
2017 Compliance, inspection and enforcement 7 746
2017 Science and technology 32 19
2017 Administration and operations 8 171
2017 Real property 0 10
2017 Materiel management 0 10
2017 Information technology 11 131
2017 Internal audit 0 27
2017 Project management 14 43
2017 Other services to the public 10 117
2017 None of the above 10 276
2014 Client contact centre 8 249
2014 Compliance, inspection and enforcement 8 718
2014 Communications or public affairs 20 25
2014 Access to information and privacy 0 11
2014 Legal services 0 13
2014 Administration and operations 8 184
2014 Human resources 14 57
2014 Materiel management 0 18
2014 Information technology 10 177
2014 Internal audit 0 16
2014 Other services to the public 8 182
2014 None of the above 9 328

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 11 207
2017 Compliance, inspection and enforcement 9 746
2017 Science and technology 26 19
2017 Administration and operations 12 171
2017 Human resources 10 57
2017 Materiel management 0 10
2017 Information technology 8 131
2017 Evaluation 0 10
2017 Data sciences 0 14
2017 Other services to the public 12 117
2017 None of the above 11 276
2014 Client contact centre 10 249
2014 Compliance, inspection and enforcement 10 718
2014 Communications or public affairs 28 25
2014 Administration and operations 10 184
2014 Human resources 17 57
2014 Information technology 8 177
2014 Other services to the public 8 182
2014 None of the above 10 328

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 207
2017 Compliance, inspection and enforcement 21 746
2017 Science and technology 31 19
2017 Administration and operations 21 171
2017 Human resources 19 57
2017 Financial management 26 39
2017 Information management 28 24
2017 Information technology 18 131
2017 Internal audit 22 27
2017 Policy 24 26
2017 Project management 32 43
2017 Other services to the public 18 117
2017 None of the above 18 276
2014 Client contact centre 11 249
2014 Federal regulators 23 26
2014 Compliance, inspection and enforcement 17 718
2014 Communications or public affairs 36 25
2014 Science and technology 31 16
2014 Administration and operations 18 184
2014 Human resources 28 57
2014 Financial management 28 43
2014 Information technology 26 177
2014 Internal audit 31 16
2014 Other services to the public 15 182
2014 None of the above 22 328

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 207
2017 Compliance, inspection and enforcement 8 746
2017 Access to information and privacy 0 11
2017 Administration and operations 6 171
2017 Real property 0 10
2017 Information technology 5 131
2017 Evaluation 0 10
2017 Data sciences 0 14
2017 Other services to the public 8 117
2017 None of the above 8 276
2014 Client contact centre 6 249
2014 Compliance, inspection and enforcement 7 718
2014 Legal services 0 13
2014 Administration and operations 8 184
2014 Information technology 8 177
2014 Other services to the public 7 182
2014 None of the above 9 328

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 34 207
2017 Federal regulators 52 15
2017 Compliance, inspection and enforcement 42 746
2017 Communications or public affairs 47 17
2017 Science and technology 48 19
2017 Administration and operations 47 171
2017 Human resources 41 57
2017 Financial management 44 39
2017 Real property 80 10
2017 Information management 45 24
2017 Information technology 34 131
2017 Internal audit 55 27
2017 Data sciences 50 14
2017 Policy 43 26
2017 Project management 49 43
2017 Other services to the public 43 117
2017 None of the above 39 276
2014 Client contact centre 35 249
2014 Federal regulators 46 26
2014 Compliance, inspection and enforcement 42 718
2014 Communications or public affairs 44 25
2014 Access to information and privacy 55 11
2014 Security 52 12
2014 Science and technology 44 16
2014 Legal services 38 13
2014 Administration and operations 40 184
2014 Human resources 52 57
2014 Financial management 46 43
2014 Materiel management 45 18
2014 Information management 39 28
2014 Information technology 45 177
2014 Internal audit 38 16
2014 Evaluation 43 14
2014 Other services to the public 41 182
2014 None of the above 41 328

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 2 746
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 11
2017 Science and technology 0 19
2017 Human resources 0 57
2017 Real property 0 10
2017 Materiel management 0 10
2017 Internal audit 0 27
2017 Evaluation 0 10
2017 Data sciences 0 14
2017 Project management 0 43
2017 None of the above 0 276
2014 Client contact centre 0 249
2014 Compliance, inspection and enforcement 2 718
2014 Communications or public affairs 0 25
2014 Access to information and privacy 0 11
2014 Security 0 12
2014 Science and technology 0 16
2014 Legal services 0 13
2014 Materiel management 0 18
2014 Information management 0 28
2014 Information technology 3 177
2014 None of the above 3 328

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 52 207
2017 Federal regulators 53 15
2017 Compliance, inspection and enforcement 65 746
2017 Communications or public affairs 70 17
2017 Access to information and privacy 64 11
2017 Science and technology 48 19
2017 Administration and operations 54 171
2017 Human resources 54 57
2017 Financial management 71 39
2017 Materiel management 61 10
2017 Information management 58 24
2017 Information technology 65 131
2017 Internal audit 52 27
2017 Evaluation 60 10
2017 Data sciences 63 14
2017 Policy 73 26
2017 Project management 77 43
2017 Other services to the public 57 117
2017 None of the above 53 276
2014 Client contact centre 58 249
2014 Federal regulators 65 26
2014 Compliance, inspection and enforcement 64 718
2014 Communications or public affairs 56 25
2014 Access to information and privacy 55 11
2014 Security 59 12
2014 Science and technology 81 16
2014 Legal services 69 13
2014 Administration and operations 66 184
2014 Human resources 56 57
2014 Financial management 70 43
2014 Materiel management 45 18
2014 Information management 61 28
2014 Information technology 63 177
2014 Internal audit 81 16
2014 Evaluation 65 14
2014 Other services to the public 63 182
2014 None of the above 67 328

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Compliance, inspection and enforcement 1 746
2017 Access to information and privacy 0 11
2017 Science and technology 0 19
2017 Financial management 0 39
2017 Real property 0 10
2017 Materiel management 0 10
2017 Information management 0 24
2017 Internal audit 0 27
2017 Evaluation 0 10
2017 Data sciences 0 14
2017 Policy 0 26
2017 Project management 0 43

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 17 207
2017 Compliance, inspection and enforcement 14 746
2017 Science and technology 27 19
2017 Administration and operations 15 171
2017 Human resources 13 57
2017 Information management 21 24
2017 Information technology 8 131
2017 Other services to the public 15 117
2017 None of the above 17 276
2014 Client contact centre 13 249
2014 Compliance, inspection and enforcement 15 718
2014 Administration and operations 13 184
2014 Human resources 12 57
2014 Information technology 14 177
2014 Other services to the public 12 182
2014 None of the above 14 328

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 91 9 218
2017 Federal regulators 95 5 18
2017 Compliance, inspection and enforcement 94 6 817
2017 Communications or public affairs 89 11 17
2017 Access to information and privacy 85 15 13
2017 Science and technology 80 20 21
2017 Administration and operations 93 7 191
2017 Human resources 97 3 56
2017 Financial management 89 11 44
2017 Real property 100 0 13
2017 Materiel management 83 17 11
2017 Information management 81 19 27
2017 Information technology 93 7 141
2017 Internal audit 96 4 26
2017 Evaluation 100 0 11
2017 Data sciences 87 13 15
2017 Policy 89 11 28
2017 Project management 100 0 43
2017 Other services to the public 92 8 124
2017 None of the above 94 6 295

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 23 18 3 2 25 7 67 7 3286
2017 Health care practitioners 22 34 17 0 4 23 0 73 5 27
2017 Federal regulators 22 19 20 2 7 26 4 59 12 235
2017 Compliance, inspection and enforcement 19 18 21 4 4 28 5 55 13 8863
2017 Communications or public affairs 16 17 15 3 1 39 8 63 8 327
2017 Access to information and privacy 31 20 18 2 1 18 10 70 5 270
2017 Security 26 22 15 2 1 27 6 72 5 246
2017 Science and technology 19 16 18 3 3 33 8 60 9 256
2017 Library services 21 14 17 4 0 34 11 62 7 29
2017 Legal services 13 19 26 3 2 34 4 50 7 111
2017 Administration and operations 26 20 18 2 3 24 6 66 7 2454
2017 Human resources 28 21 15 4 2 25 6 70 9 965
2017 Financial management 23 23 18 3 3 24 6 66 9 668
2017 Procurement 23 24 20 0 0 26 7 70 0 70
2017 Real property 19 15 31 5 5 16 9 45 13 120
2017 Materiel management 30 28 20 2 4 13 3 69 7 118
2017 Information management 23 20 21 2 3 25 6 63 8 265
2017 Information technology 25 21 15 2 2 27 7 70 6 2574
2017 Internal audit 16 23 16 2 5 33 6 63 12 280
2017 Evaluation 26 20 16 3 3 26 5 68 9 142
2017 Data sciences 24 17 17 0 3 28 9 67 5 180
2017 Policy 19 16 18 4 3 34 6 58 12 341
2017 Project management 23 18 21 4 2 27 5 60 9 515
2017 Other services to the public 24 19 18 3 3 27 6 65 8 1818
2017 None of the above 22 20 21 3 3 26 6 62 8 4593
2014 Client contact centre 25 22 17 2 2 25 6 69 6 3680
2014 Health care practitioners 29 11 10 0 13 26 11 63 21 38
2014 Federal regulators 24 17 21 4 4 27 4 59 11 278
2014 Compliance, inspection and enforcement 20 19 21 3 3 29 5 59 10 9898
2014 Communications or public affairs 23 12 16 3 2 35 9 63 9 337
2014 Access to information and privacy 30 20 21 2 1 21 5 68 4 247
2014 Security 25 22 18 1 1 27 5 70 4 247
2014 Science and technology 21 13 16 4 2 40 5 61 10 249
2014 Library services 33 10 10 0 0 39 7 81 0 30
2014 Legal services 20 17 24 2 3 26 7 55 8 125
2014 Administration and operations 27 20 18 3 2 24 6 67 8 3079
2014 Human resources 29 19 16 3 2 26 6 70 7 1093
2014 Financial management 22 20 18 3 2 27 8 65 8 814
2014 Procurement 18 22 19 0 1 33 7 66 2 73
2014 Real property 22 16 25 3 3 23 8 55 8 160
2014 Materiel management 23 28 18 3 5 18 5 65 11 164
2014 Information management 21 20 26 2 1 26 4 59 4 320
2014 Information technology 24 19 17 3 2 29 7 67 7 2844
2014 Internal audit 21 26 16 3 3 26 6 68 9 338
2014 Evaluation 17 17 19 3 5 31 8 56 13 180
2014 Other services to the public 24 18 19 3 3 28 6 62 8 2581
2014 None of the above 22 20 21 3 3 26 6 61 8 4823

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 34 13 3 2 8 1 81 5 3279
2017 Health care practitioners 37 33 7 4 4 11 4 83 9 27
2017 Federal regulators 36 31 13 3 6 12 0 76 9 236
2017 Compliance, inspection and enforcement 33 32 16 4 4 9 1 72 9 8850
2017 Communications or public affairs 33 29 16 2 1 18 2 76 4 327
2017 Access to information and privacy 44 30 14 1 1 7 2 82 3 270
2017 Security 44 35 11 1 1 6 1 85 3 246
2017 Science and technology 35 28 17 2 4 11 2 73 7 255
2017 Library services 45 28 14 7 0 7 0 78 8 29
2017 Legal services 22 37 21 4 3 12 2 68 7 110
2017 Administration and operations 42 32 14 2 3 7 1 80 5 2444
2017 Human resources 46 31 11 2 2 7 1 84 5 962
2017 Financial management 38 33 16 2 3 7 2 78 5 668
2017 Procurement 45 30 19 0 0 5 1 80 0 70
2017 Real property 35 28 20 4 5 7 1 69 10 120
2017 Materiel management 40 36 14 3 3 5 0 79 5 117
2017 Information management 40 33 15 2 2 7 0 79 5 265
2017 Information technology 42 32 12 2 2 8 1 83 4 2572
2017 Internal audit 27 40 14 2 4 11 2 76 8 279
2017 Evaluation 41 32 13 3 2 9 0 80 6 142
2017 Data sciences 39 32 15 2 2 8 1 79 5 180
2017 Policy 35 29 17 3 3 12 1 73 7 342
2017 Project management 40 29 17 3 2 8 1 76 6 513
2017 Other services to the public 40 31 13 3 2 9 1 79 6 1812
2017 None of the above 35 32 16 3 2 10 1 76 6 4579
2014 Client contact centre 41 34 13 2 2 8 1 82 4 3679
2014 Health care practitioners 53 18 10 3 8 8 0 77 12 38
2014 Federal regulators 38 27 20 4 3 8 1 71 7 277
2014 Compliance, inspection and enforcement 35 33 16 4 3 9 1 75 7 9893
2014 Communications or public affairs 41 26 15 1 3 13 1 78 4 337
2014 Access to information and privacy 51 23 15 2 1 6 2 80 3 247
2014 Security 42 33 15 0 1 8 1 82 2 247
2014 Science and technology 36 28 16 3 2 16 0 75 6 249
2014 Library services 57 33 7 0 0 3 0 93 0 30
2014 Legal services 36 37 13 2 4 6 2 79 7 125
2014 Administration and operations 42 31 13 3 2 7 1 80 5 3077
2014 Human resources 42 29 13 3 1 10 1 80 5 1092
2014 Financial management 39 31 15 3 2 8 2 78 5 814
2014 Procurement 40 32 15 0 0 12 1 83 0 73
2014 Real property 40 28 20 2 3 6 1 73 6 160
2014 Materiel management 37 35 12 5 2 9 0 79 9 164
2014 Information management 37 33 18 2 1 9 1 77 4 320
2014 Information technology 41 31 13 3 1 10 1 81 5 2842
2014 Internal audit 30 36 18 3 3 9 1 73 7 338
2014 Evaluation 37 33 13 4 2 10 1 79 7 179
2014 Other services to the public 39 31 14 3 3 10 1 78 6 2580
2014 None of the above 35 31 16 3 2 11 1 76 6 4819
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 24 20 14 17 0 3 48 32 3289
2017 Health care practitioners 18 49 4 7 15 3 4 72 24 27
2017 Federal regulators 30 27 19 11 10 1 1 59 22 236
2017 Compliance, inspection and enforcement 25 29 21 12 11 0 1 55 24 8861
2017 Communications or public affairs 31 27 18 11 11 0 2 60 22 327
2017 Access to information and privacy 30 25 23 9 9 0 3 57 19 270
2017 Security 28 33 17 11 9 0 2 63 20 245
2017 Science and technology 27 30 21 9 10 0 3 59 20 255
2017 Library services 35 27 14 17 7 0 0 62 24 29
2017 Legal services 31 30 17 12 10 1 0 61 22 111
2017 Administration and operations 29 28 19 11 11 0 2 58 23 2449
2017 Human resources 29 26 17 12 13 0 2 56 26 964
2017 Financial management 28 30 16 11 11 1 2 60 24 667
2017 Procurement 34 23 23 10 9 0 1 58 19 70
2017 Real property 28 20 21 19 8 2 3 51 27 120
2017 Materiel management 30 32 17 9 8 2 3 65 18 117
2017 Information management 29 30 16 9 13 1 2 60 23 263
2017 Information technology 34 29 17 9 8 1 3 65 18 2566
2017 Internal audit 21 21 21 18 16 0 4 44 35 279
2017 Evaluation 31 27 15 12 12 1 3 60 24 143
2017 Data sciences 31 35 18 8 7 1 1 67 15 180
2017 Policy 34 26 16 10 12 0 3 61 23 342
2017 Project management 32 24 18 12 11 0 2 58 23 514
2017 Other services to the public 28 29 19 11 11 0 2 59 22 1817
2017 None of the above 27 27 20 12 11 1 2 55 24 4585

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 26 26 14 8 0 3 51 23 3280
2017 Health care practitioners 37 18 15 18 5 3 4 59 25 27
2017 Federal regulators 16 27 27 18 12 0 1 43 30 236
2017 Compliance, inspection and enforcement 17 30 28 15 9 0 1 47 24 8858
2017 Communications or public affairs 21 28 25 14 11 0 1 50 25 326
2017 Access to information and privacy 27 23 23 14 11 0 1 51 26 269
2017 Security 29 32 25 10 4 0 0 61 14 245
2017 Science and technology 17 27 30 14 11 0 2 45 25 257
2017 Library services 14 14 24 31 17 0 0 28 48 29
2017 Legal services 17 28 23 14 17 1 0 45 32 110
2017 Administration and operations 22 29 26 14 8 0 1 52 22 2446
2017 Human resources 13 25 27 19 15 0 0 38 35 965
2017 Financial management 21 29 26 15 8 1 0 51 23 667
2017 Procurement 21 38 20 17 4 0 0 58 21 69
2017 Real property 23 31 29 9 5 1 2 56 15 119
2017 Materiel management 31 31 27 7 5 0 0 62 12 117
2017 Information management 22 28 28 12 10 0 1 51 21 263
2017 Information technology 20 31 26 13 8 0 2 53 21 2570
2017 Internal audit 20 28 30 13 6 1 2 49 20 280
2017 Evaluation 25 33 32 7 1 1 1 59 9 143
2017 Data sciences 22 38 24 11 2 1 2 62 13 179
2017 Policy 22 33 23 16 7 0 1 55 22 340
2017 Project management 17 32 27 13 9 0 1 49 23 514
2017 Other services to the public 23 27 26 13 9 0 2 50 23 1816
2017 None of the above 22 29 25 13 8 1 2 52 22 4589

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 22 18 10 8 1 10 59 21 3277
2017 Health care practitioners 49 21 11 7 5 3 4 75 13 27
2017 Federal regulators 18 34 24 15 8 0 2 53 23 235
2017 Compliance, inspection and enforcement 25 30 22 13 8 1 2 56 21 8852
2017 Communications or public affairs 25 26 22 17 9 0 2 52 26 327
2017 Access to information and privacy 31 23 19 9 12 1 5 58 22 271
2017 Security 32 34 23 6 3 0 2 67 10 246
2017 Science and technology 19 31 28 11 9 0 1 51 20 255
2017 Library services 14 31 27 14 14 0 0 45 28 29
2017 Legal services 27 21 25 13 11 1 2 49 26 111
2017 Administration and operations 27 29 22 12 6 1 3 58 19 2436
2017 Human resources 18 30 25 16 11 0 1 48 27 964
2017 Financial management 25 30 20 13 9 1 2 56 23 665
2017 Procurement 27 33 20 12 3 0 4 63 16 70
2017 Real property 22 35 23 12 4 2 2 59 17 120
2017 Materiel management 38 32 17 8 2 1 3 72 10 117
2017 Information management 28 30 26 8 6 1 1 59 15 263
2017 Information technology 24 33 21 12 7 1 3 59 19 2568
2017 Internal audit 27 28 23 13 6 1 2 57 19 280
2017 Evaluation 37 32 14 8 3 2 4 73 12 143
2017 Data sciences 36 31 14 12 3 1 3 70 16 180
2017 Policy 28 28 22 12 8 0 1 57 20 342
2017 Project management 23 28 26 15 7 0 2 51 22 512
2017 Other services to the public 31 28 18 11 7 1 5 62 19 1813
2017 None of the above 29 29 20 11 6 1 4 61 18 4581

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 22 19 15 12 2 4 50 29 3281
2017 Health care practitioners 43 14 15 15 5 3 4 61 22 26
2017 Federal regulators 22 23 21 19 9 3 4 48 30 235
2017 Compliance, inspection and enforcement 30 24 19 12 8 2 5 58 21 8852
2017 Communications or public affairs 25 24 22 16 10 1 2 51 26 327
2017 Access to information and privacy 36 17 17 11 15 2 3 55 27 271
2017 Security 33 29 19 11 5 0 2 63 17 246
2017 Science and technology 21 24 27 8 9 5 6 51 19 257
2017 Library services 3 21 28 27 17 3 0 25 46 29
2017 Legal services 22 17 25 19 14 3 0 41 34 110
2017 Administration and operations 29 25 21 13 9 1 3 56 23 2451
2017 Human resources 17 23 23 18 18 0 2 40 37 967
2017 Financial management 30 26 19 11 9 2 3 59 21 667
2017 Procurement 29 25 25 16 4 0 1 55 20 69
2017 Real property 33 28 17 7 9 2 3 65 17 120
2017 Materiel management 27 27 23 11 10 1 2 55 21 118
2017 Information management 24 28 24 10 12 0 2 53 22 265
2017 Information technology 23 27 23 15 9 1 3 52 25 2570
2017 Internal audit 30 19 26 12 6 2 6 53 19 279
2017 Evaluation 32 33 14 12 6 1 3 68 18 143
2017 Data sciences 32 27 19 12 5 1 4 62 18 180
2017 Policy 28 27 21 14 8 1 2 56 22 342
2017 Project management 23 24 23 17 11 0 2 48 28 509
2017 Other services to the public 28 23 19 14 11 3 3 54 26 1816
2017 None of the above 30 24 19 12 9 2 4 57 22 4587

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 18 10 3 2 1 16 83 6 3280
2017 Health care practitioners 61 11 0 5 0 3 19 93 7 27
2017 Federal regulators 53 21 9 4 1 1 11 83 6 236
2017 Compliance, inspection and enforcement 57 15 6 2 1 1 18 89 4 8828
2017 Communications or public affairs 49 21 14 3 5 0 8 76 8 327
2017 Access to information and privacy 60 14 8 2 3 0 12 84 6 270
2017 Security 60 21 6 1 1 0 10 91 3 245
2017 Science and technology 46 25 11 3 3 0 12 81 6 255
2017 Library services 49 10 7 0 4 0 31 85 5 29
2017 Legal services 53 15 11 5 4 1 12 78 9 110
2017 Administration and operations 54 18 8 3 2 1 14 84 6 2444
2017 Human resources 44 23 12 6 4 1 11 75 11 966
2017 Financial management 55 19 10 4 3 1 9 81 8 667
2017 Procurement 53 17 6 3 1 0 20 87 5 69
2017 Real property 56 23 7 3 1 2 9 88 5 120
2017 Materiel management 57 21 9 2 1 0 11 88 3 115
2017 Information management 55 18 8 1 3 1 14 86 4 264
2017 Information technology 49 25 10 4 2 1 8 81 8 2570
2017 Internal audit 51 16 10 4 1 2 15 82 5 277
2017 Evaluation 56 26 5 1 0 1 13 94 1 143
2017 Data sciences 59 17 5 4 1 1 13 88 6 180
2017 Policy 55 20 7 3 1 0 14 87 5 340
2017 Project management 54 21 9 3 1 1 12 85 5 513
2017 Other services to the public 58 15 6 3 1 1 17 88 4 1813
2017 None of the above 56 14 7 2 2 2 18 87 4 4575

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 28 22 10 6 0 1 61 17 3276
2017 Health care practitioners 34 32 15 7 5 3 4 71 13 27
2017 Federal regulators 35 32 21 8 4 0 1 67 12 235
2017 Compliance, inspection and enforcement 32 31 21 10 6 0 1 63 16 8829
2017 Communications or public affairs 27 29 22 14 7 0 0 56 21 326
2017 Access to information and privacy 37 28 20 10 5 0 0 66 14 268
2017 Security 34 32 19 10 5 0 0 66 15 244
2017 Science and technology 29 33 22 9 7 0 0 62 16 256
2017 Library services 18 34 34 7 4 0 3 54 11 29
2017 Legal services 29 32 26 6 6 0 1 62 12 111
2017 Administration and operations 35 30 21 8 5 0 1 66 13 2443
2017 Human resources 30 31 19 13 7 0 0 61 20 962
2017 Financial management 33 29 21 10 5 1 1 64 15 667
2017 Procurement 38 29 22 11 0 0 0 67 11 69
2017 Real property 30 38 17 8 5 1 0 69 14 119
2017 Materiel management 32 28 23 10 7 0 1 61 17 116
2017 Information management 31 31 26 10 2 0 1 63 12 263
2017 Information technology 34 32 18 9 5 0 1 67 14 2562
2017 Internal audit 36 28 21 8 5 0 2 65 14 276
2017 Evaluation 43 26 17 6 6 1 0 70 13 142
2017 Data sciences 35 32 18 9 2 1 3 69 12 179
2017 Policy 34 28 21 10 7 0 0 62 17 340
2017 Project management 32 30 21 9 7 0 1 62 16 513
2017 Other services to the public 33 32 20 9 6 0 1 65 15 1814
2017 None of the above 35 30 19 8 5 1 1 66 14 4561

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 30 22 10 6 1 4 61 16 3275
2017 Health care practitioners 34 42 9 8 0 3 4 82 8 26
2017 Federal regulators 26 34 23 8 6 0 1 62 15 234
2017 Compliance, inspection and enforcement 24 34 23 11 6 1 2 59 18 8824
2017 Communications or public affairs 30 31 23 10 6 0 0 62 16 324
2017 Access to information and privacy 37 28 21 7 2 2 3 68 10 270
2017 Security 32 40 19 6 2 0 0 72 8 245
2017 Science and technology 21 29 26 15 6 1 2 51 21 257
2017 Library services 21 44 7 25 3 0 0 65 28 29
2017 Legal services 20 37 24 10 5 3 2 59 16 110
2017 Administration and operations 33 32 19 9 4 1 2 67 13 2439
2017 Human resources 28 34 21 10 6 1 1 63 16 958
2017 Financial management 33 34 18 8 4 2 1 69 12 667
2017 Procurement 36 39 17 4 3 0 0 75 7 69
2017 Real property 23 36 20 12 5 2 1 61 18 120
2017 Materiel management 34 37 18 6 3 0 2 73 9 115
2017 Information management 33 34 20 6 5 1 2 68 11 263
2017 Information technology 29 36 19 9 4 1 2 67 13 2563
2017 Internal audit 34 26 21 9 5 1 4 63 15 278
2017 Evaluation 42 30 13 5 6 1 2 75 11 142
2017 Data sciences 29 37 22 5 2 1 4 69 7 179
2017 Policy 28 35 23 9 5 0 1 64 14 340
2017 Project management 32 34 18 8 5 0 2 68 14 513
2017 Other services to the public 33 31 20 9 4 1 3 66 14 1807
2017 None of the above 32 31 20 9 4 2 3 66 13 4554

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 28 22 12 7 1 4 57 21 3276
2017 Health care practitioners 30 29 18 11 5 3 4 63 17 27
2017 Federal regulators 19 35 24 12 8 0 1 55 21 235
2017 Compliance, inspection and enforcement 19 30 24 15 9 1 1 50 25 8830
2017 Communications or public affairs 23 26 25 17 7 1 1 50 25 326
2017 Access to information and privacy 34 27 18 13 6 1 1 62 19 269
2017 Security 29 37 17 14 2 0 1 66 16 245
2017 Science and technology 23 25 24 16 9 1 3 50 25 257
2017 Library services 14 31 34 21 0 0 0 45 21 29
2017 Legal services 24 27 23 15 6 3 2 53 22 111
2017 Administration and operations 25 33 22 13 6 1 2 58 19 2441
2017 Human resources 16 33 25 15 10 0 1 49 25 963
2017 Financial management 29 28 23 12 6 1 1 58 19 665
2017 Procurement 16 48 23 11 1 0 0 64 13 69
2017 Real property 24 27 22 17 8 2 1 52 25 120
2017 Materiel management 26 39 20 9 4 0 3 67 13 116
2017 Information management 23 36 20 13 7 0 1 60 20 263
2017 Information technology 22 34 22 13 5 1 2 59 19 2559
2017 Internal audit 25 29 27 10 6 1 2 56 16 277
2017 Evaluation 36 34 16 6 5 1 2 72 11 142
2017 Data sciences 25 33 24 11 2 2 4 61 14 178
2017 Policy 24 30 23 17 4 0 1 55 21 340
2017 Project management 22 30 24 15 8 0 1 53 23 512
2017 Other services to the public 26 30 21 13 6 1 3 58 20 1810
2017 None of the above 26 30 22 13 7 1 2 58 20 4560

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 28 17 8 5 1 3 69 13 3276
2017 Health care practitioners 48 18 18 9 0 3 4 71 10 27
2017 Federal regulators 33 30 14 14 5 0 3 65 20 235
2017 Compliance, inspection and enforcement 29 32 20 11 6 1 2 62 17 8822
2017 Communications or public affairs 28 28 21 13 7 0 2 58 21 325
2017 Access to information and privacy 35 32 16 11 3 0 3 69 14 269
2017 Security 31 38 16 11 2 0 1 71 13 245
2017 Science and technology 28 25 25 11 7 1 3 55 19 256
2017 Library services 41 27 18 14 0 0 0 69 14 29
2017 Legal services 24 35 19 13 4 0 4 62 18 111
2017 Administration and operations 33 34 19 9 4 0 2 68 13 2443
2017 Human resources 27 31 21 12 7 0 1 59 20 964
2017 Financial management 35 29 19 10 4 1 1 66 14 667
2017 Procurement 39 35 20 6 0 0 0 74 6 69
2017 Real property 25 40 14 10 7 2 2 67 18 120
2017 Materiel management 36 33 15 12 2 0 2 70 14 116
2017 Information management 31 35 17 10 5 0 2 67 16 262
2017 Information technology 30 35 19 9 4 1 2 66 14 2558
2017 Internal audit 29 33 20 9 6 1 3 64 16 278
2017 Evaluation 42 30 17 4 4 0 4 75 8 142
2017 Data sciences 26 33 24 10 2 2 4 62 13 179
2017 Policy 30 33 17 14 4 1 1 65 18 340
2017 Project management 27 30 21 13 7 0 2 58 20 510
2017 Other services to the public 38 29 17 8 5 1 3 69 14 1813
2017 None of the above 34 31 17 9 5 1 2 67 15 4560

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 29 23 13 9 1 3 54 22 3270
2017 Health care practitioners 30 32 15 13 4 3 4 66 17 27
2017 Federal regulators 22 31 25 11 10 1 1 53 21 234
2017 Compliance, inspection and enforcement 20 32 24 14 8 1 1 53 23 8809
2017 Communications or public affairs 33 27 21 10 6 0 2 62 17 326
2017 Access to information and privacy 28 30 23 11 7 0 1 59 18 270
2017 Security 31 28 25 8 5 0 2 61 13 242
2017 Science and technology 28 29 23 11 6 1 2 59 17 256
2017 Library services 22 35 25 18 0 0 0 57 18 28
2017 Legal services 21 29 21 20 7 1 2 51 28 111
2017 Administration and operations 29 32 22 10 5 0 1 62 16 2440
2017 Human resources 22 31 25 14 7 0 1 53 21 961
2017 Financial management 26 31 21 14 7 1 1 58 21 666
2017 Procurement 31 32 23 13 0 0 0 64 13 68
2017 Real property 26 38 17 12 4 2 2 66 16 120
2017 Materiel management 38 36 13 8 3 1 2 76 11 116
2017 Information management 29 33 19 11 6 0 2 64 17 263
2017 Information technology 27 32 21 11 6 1 2 61 18 2555
2017 Internal audit 27 35 20 11 5 1 2 64 16 275
2017 Evaluation 35 36 18 6 3 1 2 72 10 142
2017 Data sciences 29 37 18 10 2 1 3 69 12 178
2017 Policy 32 29 21 11 4 1 1 63 16 339
2017 Project management 27 33 22 11 4 0 2 62 16 512
2017 Other services to the public 26 30 21 12 9 0 1 57 21 1807
2017 None of the above 26 30 21 12 7 1 2 58 20 4548

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 23 13 4 3 0 4 80 7 3286
2017 Health care practitioners 66 11 7 11 5 0 0 77 16 27
2017 Federal regulators 48 28 12 6 4 1 1 78 10 235
2017 Compliance, inspection and enforcement 46 26 15 7 4 0 2 74 11 8856
2017 Communications or public affairs 61 17 11 5 4 0 2 80 9 327
2017 Access to information and privacy 63 18 12 3 1 0 2 83 4 270
2017 Security 63 21 9 3 2 0 2 86 5 246
2017 Science and technology 47 22 15 9 5 0 3 70 14 256
2017 Library services 34 35 10 10 10 0 0 69 20 29
2017 Legal services 44 21 15 11 6 0 2 67 17 111
2017 Administration and operations 60 22 9 4 2 0 2 84 7 2448
2017 Human resources 58 22 10 4 4 0 2 81 8 967
2017 Financial management 62 19 9 5 2 1 2 84 7 666
2017 Procurement 80 11 9 0 0 0 0 91 0 70
2017 Real property 63 23 6 2 2 2 2 90 3 120
2017 Materiel management 48 32 13 6 2 0 0 80 8 118
2017 Information management 59 22 12 3 2 0 2 82 5 265
2017 Information technology 55 24 11 5 2 0 3 81 8 2573
2017 Internal audit 49 25 14 5 2 0 5 78 7 279
2017 Evaluation 55 23 8 6 4 0 4 81 11 143
2017 Data sciences 50 28 12 3 4 1 3 81 7 178
2017 Policy 45 25 16 5 6 0 2 72 11 342
2017 Project management 64 18 10 3 2 0 2 84 6 515
2017 Other services to the public 55 24 11 4 3 0 3 81 8 1819
2017 None of the above 55 21 12 5 3 1 3 79 8 4591

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 70 13 6 3 2 1 5 88 6 3285
2017 Health care practitioners 76 9 11 0 0 0 4 89 0 26
2017 Federal regulators 66 17 5 4 4 2 3 86 8 236
2017 Compliance, inspection and enforcement 66 15 7 4 4 1 4 85 8 8864
2017 Communications or public affairs 77 12 2 2 3 1 3 93 5 328
2017 Access to information and privacy 72 13 6 3 2 1 4 89 5 270
2017 Security 80 9 4 2 1 1 3 93 3 246
2017 Science and technology 67 13 8 4 6 0 2 82 10 256
2017 Library services 76 10 0 0 0 3 11 100 0 29
2017 Legal services 64 13 11 3 3 1 6 83 6 110
2017 Administration and operations 72 12 6 3 3 1 3 87 7 2447
2017 Human resources 75 11 4 3 2 1 3 90 6 967
2017 Financial management 72 13 5 3 3 1 3 88 6 666
2017 Procurement 87 4 3 1 1 0 3 94 3 70
2017 Real property 68 13 6 3 4 1 5 86 8 120
2017 Materiel management 65 23 5 2 3 2 1 90 4 118
2017 Information management 74 9 8 5 1 0 3 86 6 265
2017 Information technology 74 12 4 3 2 1 4 90 6 2564
2017 Internal audit 62 14 7 6 3 0 7 82 10 279
2017 Evaluation 71 15 3 3 3 1 5 90 6 142
2017 Data sciences 73 9 3 4 2 1 7 89 7 180
2017 Policy 68 13 7 4 4 1 4 85 8 342
2017 Project management 73 11 6 3 3 1 3 87 6 513
2017 Other services to the public 73 12 5 4 3 1 3 88 7 1817
2017 None of the above 70 13 6 3 3 1 5 87 7 4587

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 62 23 7 3 1 0 4 89 4 3279
2017 Health care practitioners 79 11 10 0 0 0 0 90 0 27
2017 Federal regulators 53 32 6 4 2 1 2 88 6 236
2017 Compliance, inspection and enforcement 57 27 9 3 1 0 2 87 4 8848
2017 Communications or public affairs 53 30 10 3 2 0 2 85 5 328
2017 Access to information and privacy 58 24 8 4 2 0 4 85 6 270
2017 Security 54 32 8 3 1 0 1 87 5 246
2017 Science and technology 58 23 11 4 2 0 2 82 6 257
2017 Library services 65 21 7 3 0 0 3 89 4 29
2017 Legal services 53 26 14 4 0 0 4 82 4 111
2017 Administration and operations 55 28 9 3 2 0 2 85 5 2447
2017 Human resources 57 27 7 3 3 0 3 86 6 968
2017 Financial management 61 23 7 5 2 1 2 86 6 667
2017 Procurement 65 28 7 0 0 0 0 93 0 70
2017 Real property 52 32 11 2 1 1 2 86 3 120
2017 Materiel management 38 44 9 3 3 2 1 84 6 118
2017 Information management 56 28 12 2 0 0 1 85 3 264
2017 Information technology 56 27 9 3 3 0 2 85 6 2571
2017 Internal audit 53 22 12 6 1 0 5 80 8 280
2017 Evaluation 59 24 10 1 3 0 4 86 4 143
2017 Data sciences 54 31 5 4 1 1 4 89 5 180
2017 Policy 58 26 8 4 1 0 2 86 6 339
2017 Project management 58 26 9 4 2 0 2 85 6 514
2017 Other services to the public 60 24 9 3 2 0 2 86 5 1814
2017 None of the above 58 25 9 3 2 0 3 86 5 4581

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 61 19 8 5 3 0 4 84 8 3280
2017 Health care practitioners 64 21 15 0 0 0 0 85 0 26
2017 Federal regulators 56 20 8 6 7 2 2 78 14 234
2017 Compliance, inspection and enforcement 54 23 10 6 5 0 2 78 11 8854
2017 Communications or public affairs 62 19 8 5 4 0 2 83 9 328
2017 Access to information and privacy 63 17 9 4 2 0 4 84 7 271
2017 Security 65 20 6 5 2 1 1 87 7 245
2017 Science and technology 52 24 9 9 5 0 1 76 14 256
2017 Library services 69 14 7 7 3 0 0 83 10 29
2017 Legal services 44 28 17 5 3 0 3 74 8 111
2017 Administration and operations 62 19 8 5 4 0 2 83 9 2448
2017 Human resources 63 18 7 5 5 0 2 83 10 965
2017 Financial management 63 18 8 4 4 1 1 83 9 665
2017 Procurement 69 24 1 4 1 0 0 93 6 70
2017 Real property 59 18 7 6 8 1 2 79 14 120
2017 Materiel management 55 27 8 6 2 2 1 84 8 118
2017 Information management 67 15 8 6 4 0 1 82 10 265
2017 Information technology 63 19 7 4 3 1 2 85 7 2566
2017 Internal audit 54 18 10 6 6 1 5 77 13 280
2017 Evaluation 64 18 5 2 5 1 4 87 7 143
2017 Data sciences 60 20 8 4 3 1 4 84 7 180
2017 Policy 58 21 10 5 3 0 2 81 9 342
2017 Project management 60 20 8 5 4 0 2 82 9 513
2017 Other services to the public 65 17 7 5 3 0 2 84 8 1814
2017 None of the above 61 19 8 4 4 1 3 83 8 4586

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 57 9 4 1 0 1 28 93 3 3281
2017 Health care practitioners 68 6 0 0 0 3 22 100 0 27
2017 Federal regulators 54 14 5 2 1 0 23 90 4 234
2017 Compliance, inspection and enforcement 48 10 4 2 1 0 35 89 4 8849
2017 Communications or public affairs 53 10 4 1 0 0 31 92 2 327
2017 Access to information and privacy 62 9 2 1 0 0 24 95 2 270
2017 Security 53 15 5 2 0 0 25 91 3 246
2017 Science and technology 49 11 4 2 2 0 32 88 6 254
2017 Library services 48 10 0 0 0 0 41 100 0 29
2017 Legal services 44 10 3 0 2 1 41 93 3 111
2017 Administration and operations 54 13 5 2 1 0 25 90 4 2442
2017 Human resources 54 11 4 1 1 0 28 91 4 965
2017 Financial management 58 11 5 2 1 1 22 89 4 662
2017 Procurement 64 7 8 0 0 0 20 90 0 70
2017 Real property 57 14 6 0 1 1 22 91 1 119
2017 Materiel management 55 18 3 1 1 2 20 94 2 117
2017 Information management 61 9 4 1 1 0 25 93 2 265
2017 Information technology 56 13 5 2 1 1 23 90 4 2566
2017 Internal audit 55 11 3 3 0 1 27 91 5 279
2017 Evaluation 62 14 3 1 0 0 20 95 2 142
2017 Data sciences 56 13 3 1 0 1 27 96 1 180
2017 Policy 52 8 5 1 1 1 32 90 3 342
2017 Project management 58 13 5 1 1 0 22 91 2 514
2017 Other services to the public 56 9 3 1 1 1 30 93 2 1813
2017 None of the above 55 9 4 1 1 1 30 92 3 4589

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 19 12 5 4 1 7 78 10 3264
2017 Health care practitioners 83 7 0 0 0 3 7 100 0 27
2017 Federal regulators 60 23 8 4 1 1 3 87 5 232
2017 Compliance, inspection and enforcement 50 25 12 4 2 1 6 81 6 8802
2017 Communications or public affairs 67 16 5 3 2 0 8 90 5 325
2017 Access to information and privacy 65 14 11 4 1 0 4 83 5 267
2017 Security 68 18 5 2 0 1 5 93 2 243
2017 Science and technology 49 19 15 8 2 0 7 73 12 254
2017 Library services 76 10 0 3 0 0 11 96 4 29
2017 Legal services 53 25 10 3 1 2 6 85 4 110
2017 Administration and operations 68 16 5 2 0 0 8 92 2 2427
2017 Human resources 68 14 6 1 1 0 9 91 3 964
2017 Financial management 68 16 6 2 1 1 7 90 4 659
2017 Procurement 68 19 6 1 0 0 6 92 2 69
2017 Real property 59 18 10 2 2 2 7 84 4 120
2017 Materiel management 64 21 3 3 0 2 7 93 4 117
2017 Information management 68 14 6 1 0 0 10 92 1 262
2017 Information technology 68 15 4 1 1 1 11 93 2 2561
2017 Internal audit 62 16 7 1 1 0 13 90 2 277
2017 Evaluation 63 20 7 1 1 2 7 91 2 143
2017 Data sciences 70 10 4 1 0 1 15 95 1 180
2017 Policy 65 22 6 1 1 1 5 92 2 337
2017 Project management 73 13 4 2 0 1 7 94 2 512
2017 Other services to the public 60 19 9 4 2 1 6 84 6 1810
2017 None of the above 63 17 7 2 1 1 10 89 3 4562

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 16 13 12 17 0 4 57 30 3288
2017 Health care practitioners 50 18 7 14 4 3 4 73 19 27
2017 Federal regulators 59 21 5 4 8 0 3 82 13 236
2017 Compliance, inspection and enforcement 52 21 9 6 7 1 4 77 14 8859
2017 Communications or public affairs 61 15 9 5 5 0 4 80 10 328
2017 Access to information and privacy 43 20 15 10 8 1 4 66 18 270
2017 Security 67 15 8 4 3 0 2 84 8 246
2017 Science and technology 60 17 10 4 4 0 5 81 9 256
2017 Library services 55 24 3 3 3 0 11 89 8 29
2017 Legal services 60 9 7 6 7 1 10 77 15 111
2017 Administration and operations 57 16 9 6 7 0 4 76 14 2450
2017 Human resources 64 14 7 4 5 1 5 83 9 967
2017 Financial management 59 17 7 7 7 0 3 79 14 662
2017 Procurement 55 23 9 4 4 0 4 82 9 70
2017 Real property 61 14 9 2 7 1 6 81 9 120
2017 Materiel management 43 21 13 6 14 1 1 65 21 117
2017 Information management 56 15 11 8 5 1 3 74 14 265
2017 Information technology 65 16 6 4 4 1 4 85 8 2573
2017 Internal audit 49 17 11 8 10 0 6 70 19 279
2017 Evaluation 53 15 11 6 8 1 5 72 16 143
2017 Data sciences 67 13 4 4 4 1 6 86 9 180
2017 Policy 65 14 7 4 4 1 5 84 9 342
2017 Project management 69 13 7 3 4 0 3 85 7 514
2017 Other services to the public 46 17 12 9 12 1 3 66 22 1818
2017 None of the above 49 17 11 8 10 1 5 70 19 4597

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 29 14 5 3 0 3 77 9 3281
2017 Health care practitioners 56 22 11 4 0 3 4 84 4 27
2017 Federal regulators 48 32 13 3 3 0 3 82 5 236
2017 Compliance, inspection and enforcement 41 33 14 5 2 0 3 77 8 8849
2017 Communications or public affairs 48 29 14 4 2 0 2 79 7 328
2017 Access to information and privacy 52 29 12 4 2 0 1 82 6 269
2017 Security 44 33 14 7 2 0 0 77 9 245
2017 Science and technology 54 26 10 4 3 0 3 83 7 255
2017 Library services 45 34 21 0 0 0 0 79 0 29
2017 Legal services 43 38 11 6 0 0 3 83 6 111
2017 Administration and operations 48 31 13 4 2 0 2 81 6 2448
2017 Human resources 44 31 14 5 2 0 2 78 8 964
2017 Financial management 49 31 14 2 2 0 2 81 5 662
2017 Procurement 53 30 11 6 0 0 0 83 6 70
2017 Real property 45 33 11 4 1 2 4 83 6 120
2017 Materiel management 38 35 14 7 5 1 1 74 12 118
2017 Information management 43 34 17 3 2 0 1 78 5 264
2017 Information technology 49 28 12 5 2 0 3 80 7 2569
2017 Internal audit 45 24 16 8 3 0 4 72 11 280
2017 Evaluation 48 34 7 4 3 1 2 85 7 142
2017 Data sciences 48 32 15 2 1 1 3 82 2 180
2017 Policy 41 32 16 7 2 1 1 74 9 342
2017 Project management 47 30 14 5 3 0 2 78 8 513
2017 Other services to the public 45 31 13 5 2 0 3 78 8 1812
2017 None of the above 46 30 13 5 2 1 4 79 8 4584

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 29 38 14 6 0 0 42 20 3287
2017 Health care practitioners 15 32 33 20 0 0 0 47 20 27
2017 Federal regulators 10 27 40 15 8 0 0 37 23 235
2017 Compliance, inspection and enforcement 9 29 41 14 6 0 0 39 20 8869
2017 Communications or public affairs 12 33 38 12 5 0 0 45 17 328
2017 Access to information and privacy 18 31 35 12 4 0 0 49 16 271
2017 Security 19 37 34 6 4 0 1 56 9 246
2017 Science and technology 9 28 42 16 6 0 0 37 21 257
2017 Library services 14 24 41 17 3 0 0 38 21 29
2017 Legal services 15 25 33 18 7 1 0 40 26 111
2017 Administration and operations 16 33 36 11 5 0 0 49 15 2456
2017 Human resources 11 28 37 16 7 0 0 39 23 967
2017 Financial management 13 32 39 11 4 0 0 46 15 667
2017 Procurement 20 36 34 8 1 0 0 56 10 70
2017 Real property 15 35 31 12 7 1 0 50 18 120
2017 Materiel management 22 32 31 11 3 0 0 54 14 118
2017 Information management 12 34 38 10 3 1 1 47 14 265
2017 Information technology 14 36 35 10 4 0 0 51 14 2576
2017 Internal audit 12 34 39 9 5 0 0 46 14 280
2017 Evaluation 15 40 33 10 1 0 0 55 12 143
2017 Data sciences 14 41 36 9 1 0 1 55 10 180
2017 Policy 15 34 36 10 5 0 0 49 15 342
2017 Project management 12 31 39 13 5 0 1 43 18 514
2017 Other services to the public 15 32 35 13 5 0 1 47 18 1819
2017 None of the above 15 30 36 12 6 1 1 45 18 4595

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 22 39 19 9 0 1 28 33 3268
2017 Health care practitioners 11 24 43 15 8 0 0 23 34 27
2017 Federal regulators 8 18 44 22 7 0 0 29 27 235
2017 Compliance, inspection and enforcement 9 20 45 20 7 0 0 27 29 8832
2017 Communications or public affairs 7 19 38 28 8 0 0 36 26 327
2017 Access to information and privacy 8 17 37 21 16 0 0 37 25 270
2017 Security 6 13 45 20 15 0 1 36 19 245
2017 Science and technology 7 19 40 25 8 0 0 34 26 257
2017 Library services 3 25 34 31 7 0 0 38 28 29
2017 Legal services 14 21 36 22 5 0 2 28 35 111
2017 Administration and operations 6 17 41 23 12 0 1 35 24 2444
2017 Human resources 11 21 41 21 7 0 0 27 32 962
2017 Financial management 8 15 45 22 9 0 0 31 24 666
2017 Procurement 5 13 37 24 19 0 2 44 19 70
2017 Real property 7 17 40 20 15 0 0 35 25 120
2017 Materiel management 8 14 40 22 15 1 1 37 22 117
2017 Information management 6 18 43 20 13 0 0 32 24 264
2017 Information technology 6 16 38 27 11 0 1 39 22 2567
2017 Internal audit 6 16 40 24 13 0 0 37 23 278
2017 Evaluation 6 18 38 26 13 0 0 39 24 143
2017 Data sciences 2 13 39 31 12 1 1 44 16 180
2017 Policy 7 20 39 26 7 0 0 33 27 342
2017 Project management 9 15 45 23 7 0 1 30 25 512
2017 Other services to the public 9 20 38 21 11 0 1 32 29 1806
2017 None of the above 8 19 38 23 11 1 1 34 28 4575

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 43 15 8 4 3 0 72 13 3279
2017 Health care practitioners 33 40 16 4 4 0 4 76 8 27
2017 Federal regulators 27 44 13 6 6 4 0 74 12 235
2017 Compliance, inspection and enforcement 26 45 15 8 5 2 0 73 13 8839
2017 Communications or public affairs 27 42 15 6 4 6 0 74 10 327
2017 Access to information and privacy 27 39 19 6 5 5 0 69 12 271
2017 Security 31 43 16 5 3 2 0 75 9 246
2017 Science and technology 23 41 16 9 4 6 0 69 15 256
2017 Library services 42 45 7 7 0 0 0 86 7 29
2017 Legal services 18 43 16 11 9 2 1 63 21 110
2017 Administration and operations 32 44 13 6 3 2 0 78 9 2452
2017 Human resources 37 43 10 5 4 1 0 81 9 961
2017 Financial management 32 37 16 8 3 4 0 72 12 667
2017 Procurement 34 43 11 4 0 7 0 83 5 70
2017 Real property 29 42 14 6 7 4 0 73 13 120
2017 Materiel management 30 35 18 3 9 4 1 68 13 118
2017 Information management 26 44 16 6 4 4 0 73 10 262
2017 Information technology 27 41 18 6 3 5 0 71 10 2570
2017 Internal audit 25 41 18 8 4 4 0 69 12 277
2017 Evaluation 29 41 16 7 2 4 1 73 10 142
2017 Data sciences 28 47 11 10 1 2 1 77 11 180
2017 Policy 29 45 14 5 4 2 0 76 10 341
2017 Project management 32 41 14 6 3 4 0 76 10 514
2017 Other services to the public 28 42 15 7 5 4 0 72 12 1815
2017 None of the above 26 41 16 7 5 5 0 71 12 4585

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 40 18 15 8 1 0 58 23 3281
2017 Health care practitioners 21 53 15 7 4 0 0 74 11 27
2017 Federal regulators 18 36 15 16 11 4 0 56 29 235
2017 Compliance, inspection and enforcement 16 39 18 15 10 2 0 56 26 8857
2017 Communications or public affairs 22 39 16 12 7 3 0 64 20 328
2017 Access to information and privacy 22 39 18 12 6 3 0 63 18 271
2017 Security 27 45 12 10 5 1 0 73 15 246
2017 Science and technology 18 38 21 15 7 1 0 57 22 256
2017 Library services 27 41 11 10 7 3 0 71 18 29
2017 Legal services 15 38 17 20 9 2 0 53 29 111
2017 Administration and operations 23 42 16 11 7 2 0 66 18 2453
2017 Human resources 25 45 13 10 7 1 0 70 17 967
2017 Financial management 23 42 16 10 7 1 0 67 17 669
2017 Procurement 30 47 14 7 0 1 0 78 7 70
2017 Real property 20 42 16 12 9 1 0 62 22 120
2017 Materiel management 25 34 19 11 6 5 0 62 18 116
2017 Information management 21 42 18 12 4 3 0 65 16 265
2017 Information technology 24 43 17 9 5 2 0 68 14 2575
2017 Internal audit 19 44 15 15 5 1 0 65 20 279
2017 Evaluation 20 46 18 8 6 2 0 68 13 143
2017 Data sciences 24 44 17 8 4 3 1 70 12 180
2017 Policy 24 39 15 15 5 2 0 64 20 341
2017 Project management 23 41 16 10 7 3 0 66 17 515
2017 Other services to the public 19 40 17 14 8 2 0 61 22 1817
2017 None of the above 19 39 19 13 7 3 1 59 21 4583
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 18 82 3286
2017 Health care practitioners 36 64 27
2017 Federal regulators 17 83 235
2017 Compliance, inspection and enforcement 18 82 8850
2017 Communications or public affairs 13 87 328
2017 Access to information and privacy 18 82 271
2017 Security 12 88 246
2017 Science and technology 16 84 257
2017 Legal services 17 83 111
2017 Administration and operations 17 83 2451
2017 Human resources 17 83 967
2017 Financial management 15 85 668
2017 Procurement 10 90 70
2017 Real property 14 86 120
2017 Materiel management 18 82 118
2017 Information management 20 80 265
2017 Information technology 13 87 2576
2017 Internal audit 13 87 279
2017 Evaluation 12 88 143
2017 Data sciences 12 88 179
2017 Policy 17 83 342
2017 Project management 16 84 515
2017 Other services to the public 19 81 1813
2017 None of the above 17 83 4587
2014 Client contact centre 18 82 3673
2014 Health care practitioners 24 76 38
2014 Federal regulators 17 83 278
2014 Compliance, inspection and enforcement 16 84 9885
2014 Communications or public affairs 15 85 336
2014 Access to information and privacy 13 87 246
2014 Security 14 86 246
2014 Science and technology 14 86 249
2014 Legal services 14 86 125
2014 Administration and operations 14 86 3069
2014 Human resources 16 84 1093
2014 Financial management 15 85 814
2014 Procurement 18 82 72
2014 Real property 8 92 160
2014 Materiel management 12 88 164
2014 Information management 13 87 321
2014 Information technology 13 87 2844
2014 Internal audit 15 85 337
2014 Evaluation 15 85 180
2014 Other services to the public 17 83 2576
2014 None of the above 15 85 4812

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 84 16 595
2017 Health care practitioners 71 29 10
2017 Federal regulators 73 27 40
2017 Compliance, inspection and enforcement 79 21 1540
2017 Communications or public affairs 86 14 44
2017 Access to information and privacy 85 15 48
2017 Security 83 17 29
2017 Science and technology 73 27 39
2017 Legal services 89 11 19
2017 Administration and operations 79 21 402
2017 Human resources 84 16 166
2017 Financial management 78 22 97
2017 Real property 71 29 17
2017 Materiel management 80 20 20
2017 Information management 89 11 54
2017 Information technology 80 20 339
2017 Internal audit 69 31 38
2017 Evaluation 77 23 18
2017 Data sciences 81 19 22
2017 Policy 83 17 58
2017 Project management 77 23 82
2017 Other services to the public 83 17 333
2017 None of the above 81 19 796
2014 Client contact centre 83 17 645
2014 Federal regulators 81 19 46
2014 Compliance, inspection and enforcement 81 19 1558
2014 Communications or public affairs 90 10 49
2014 Access to information and privacy 85 15 33
2014 Security 73 27 32
2014 Science and technology 69 31 35
2014 Legal services 76 24 17
2014 Administration and operations 84 16 419
2014 Human resources 83 17 175
2014 Financial management 78 22 120
2014 Procurement 93 7 13
2014 Real property 92 8 12
2014 Materiel management 75 25 20
2014 Information management 95 5 41
2014 Information technology 82 18 353
2014 Internal audit 60 40 52
2014 Evaluation 85 15 27
2014 Other services to the public 83 17 429
2014 None of the above 78 22 739

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 34 5 7 5 1 0 83 12 499
2017 Federal regulators 38 45 3 14 0 0 0 83 14 29
2017 Compliance, inspection and enforcement 39 40 6 9 5 1 0 80 15 1218
2017 Communications or public affairs 53 39 0 8 0 0 0 92 8 38
2017 Access to information and privacy 40 45 3 7 2 0 2 87 10 40
2017 Security 46 38 12 0 4 0 0 84 4 24
2017 Science and technology 45 49 0 3 3 0 0 93 7 29
2017 Legal services 30 47 12 12 0 0 0 76 12 17
2017 Administration and operations 49 37 4 6 3 0 1 87 9 313
2017 Human resources 54 26 4 8 5 2 1 82 14 141
2017 Financial management 55 31 1 9 3 0 1 87 12 76
2017 Real property 49 34 0 0 17 0 0 83 17 12
2017 Materiel management 56 25 6 0 13 0 0 81 13 16
2017 Information management 47 36 8 4 4 0 0 83 8 48
2017 Information technology 50 34 6 6 3 0 1 85 9 271
2017 Internal audit 38 35 4 12 12 0 0 73 23 26
2017 Evaluation 44 28 7 7 14 0 0 72 21 14
2017 Data sciences 30 54 0 16 0 0 0 84 16 18
2017 Policy 40 44 6 4 6 0 0 84 10 48
2017 Project management 45 35 0 8 8 2 2 83 17 62
2017 Other services to the public 40 36 8 10 5 0 0 76 16 275
2017 None of the above 45 36 7 6 5 1 0 82 11 643
2014 Client contact centre 54 34 4 4 3 1 1 89 7 537
2014 Federal regulators 54 35 5 5 0 0 0 89 5 37
2014 Compliance, inspection and enforcement 48 33 6 8 4 0 0 82 12 1258
2014 Communications or public affairs 55 27 5 4 5 0 5 86 9 44
2014 Access to information and privacy 64 25 11 0 0 0 0 89 0 28
2014 Security 41 41 8 0 0 10 0 91 0 23
2014 Science and technology 67 25 0 4 0 0 4 96 4 24
2014 Legal services 54 46 0 0 0 0 0 100 0 13
2014 Administration and operations 59 24 5 7 3 0 0 84 11 350
2014 Human resources 53 31 5 8 4 0 0 84 12 147
2014 Financial management 50 34 3 7 5 0 0 84 13 94
2014 Procurement 67 25 0 0 8 0 0 92 8 12
2014 Real property 54 46 0 0 0 0 0 100 0 11
2014 Materiel management 40 40 0 13 7 0 0 80 20 15
2014 Information management 43 28 8 16 5 0 0 72 21 39
2014 Information technology 56 31 4 5 3 0 0 87 8 289
2014 Internal audit 52 38 0 3 6 0 0 90 10 31
2014 Evaluation 43 48 4 5 0 0 0 91 5 23
2014 Other services to the public 52 30 6 8 3 1 0 83 12 358
2014 None of the above 49 35 5 6 4 0 0 84 11 577
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 28 18 9 8 3 1 34 66 3289
2017 Health care practitioners 40 23 4 11 15 3 4 43 57 27
2017 Federal regulators 43 28 11 8 5 4 1 45 55 236
2017 Compliance, inspection and enforcement 37 29 17 7 6 4 1 39 61 8870
2017 Communications or public affairs 37 29 14 6 8 6 1 39 61 328
2017 Access to information and privacy 42 20 21 7 5 3 1 44 56 271
2017 Security 39 34 13 5 5 2 0 40 60 246
2017 Science and technology 45 26 12 5 3 8 1 50 50 257
2017 Library services 45 27 18 3 0 7 0 48 52 29
2017 Legal services 32 36 16 5 5 5 0 34 66 111
2017 Administration and operations 41 27 15 7 6 4 1 43 57 2453
2017 Human resources 41 29 14 7 6 2 1 42 58 968
2017 Financial management 35 31 17 8 5 4 0 37 63 667
2017 Procurement 40 31 18 3 7 1 0 40 60 70
2017 Real property 42 22 18 7 4 7 0 45 55 120
2017 Materiel management 42 25 18 6 5 3 0 44 56 118
2017 Information management 39 28 13 9 5 6 0 41 59 264
2017 Information technology 48 24 12 5 4 7 1 52 48 2575
2017 Internal audit 33 26 21 8 10 1 1 34 66 280
2017 Evaluation 29 28 24 8 6 4 1 30 70 143
2017 Data sciences 40 27 13 8 6 4 2 43 57 180
2017 Policy 41 30 11 8 6 4 0 42 58 341
2017 Project management 34 31 18 8 5 3 1 36 64 514
2017 Other services to the public 37 27 17 8 5 4 1 40 60 1819
2017 None of the above 37 27 17 8 6 4 1 39 61 4596

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 24 2058
2017 Health care practitioners 43 14
2017 Federal regulators 18 123
2017 Compliance, inspection and enforcement 16 5105
2017 Communications or public affairs 24 182
2017 Access to information and privacy 28 142
2017 Security 19 142
2017 Science and technology 11 118
2017 Library services 7 14
2017 Legal services 6 69
2017 Administration and operations 17 1323
2017 Human resources 19 534
2017 Financial management 18 398
2017 Procurement 18 41
2017 Real property 21 61
2017 Materiel management 24 63
2017 Information management 23 143
2017 Information technology 19 1133
2017 Internal audit 23 180
2017 Evaluation 24 92
2017 Data sciences 21 96
2017 Policy 18 188
2017 Project management 20 316
2017 Other services to the public 20 1032
2017 None of the above 22 2633

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 40 2058
2017 Health care practitioners 56 14
2017 Federal regulators 36 123
2017 Compliance, inspection and enforcement 35 5105
2017 Communications or public affairs 37 182
2017 Access to information and privacy 40 142
2017 Security 29 142
2017 Science and technology 32 118
2017 Library services 0 14
2017 Legal services 25 69
2017 Administration and operations 32 1323
2017 Human resources 31 534
2017 Financial management 35 398
2017 Procurement 32 41
2017 Real property 44 61
2017 Materiel management 17 63
2017 Information management 36 143
2017 Information technology 32 1133
2017 Internal audit 39 180
2017 Evaluation 39 92
2017 Data sciences 33 96
2017 Policy 34 188
2017 Project management 39 316
2017 Other services to the public 34 1032
2017 None of the above 34 2633

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 2058
2017 Health care practitioners 29 14
2017 Federal regulators 18 123
2017 Compliance, inspection and enforcement 14 5105
2017 Communications or public affairs 22 182
2017 Access to information and privacy 9 142
2017 Security 13 142
2017 Science and technology 13 118
2017 Library services 21 14
2017 Legal services 17 69
2017 Administration and operations 16 1323
2017 Human resources 20 534
2017 Financial management 15 398
2017 Procurement 12 41
2017 Real property 17 61
2017 Materiel management 9 63
2017 Information management 15 143
2017 Information technology 16 1133
2017 Internal audit 18 180
2017 Evaluation 17 92
2017 Data sciences 22 96
2017 Policy 21 188
2017 Project management 17 316
2017 Other services to the public 18 1032
2017 None of the above 15 2633

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 38 2058
2017 Health care practitioners 26 14
2017 Federal regulators 39 123
2017 Compliance, inspection and enforcement 37 5105
2017 Communications or public affairs 37 182
2017 Access to information and privacy 34 142
2017 Security 39 142
2017 Science and technology 35 118
2017 Library services 15 14
2017 Legal services 33 69
2017 Administration and operations 38 1323
2017 Human resources 40 534
2017 Financial management 40 398
2017 Procurement 51 41
2017 Real property 37 61
2017 Materiel management 34 63
2017 Information management 38 143
2017 Information technology 40 1133
2017 Internal audit 31 180
2017 Evaluation 35 92
2017 Data sciences 35 96
2017 Policy 34 188
2017 Project management 44 316
2017 Other services to the public 39 1032
2017 None of the above 33 2633

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Client contact centre 5 2058
2017 Health care practitioners 7 14
2017 Federal regulators 4 123
2017 Compliance, inspection and enforcement 4 5105
2017 Communications or public affairs 4 182
2017 Access to information and privacy 7 142
2017 Security 3 142
2017 Science and technology 4 118
2017 Library services 0 14
2017 Legal services 7 69
2017 Administration and operations 3 1323
2017 Human resources 6 534
2017 Financial management 6 398
2017 Procurement 10 41
2017 Real property 3 61
2017 Materiel management 2 63
2017 Information management 6 143
2017 Information technology 4 1133
2017 Internal audit 4 180
2017 Evaluation 3 92
2017 Data sciences 2 96
2017 Policy 4 188
2017 Project management 5 316
2017 Other services to the public 4 1032
2017 None of the above 4 2633

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 37 2058
2017 Health care practitioners 24 14
2017 Federal regulators 45 123
2017 Compliance, inspection and enforcement 46 5105
2017 Communications or public affairs 36 182
2017 Access to information and privacy 40 142
2017 Security 44 142
2017 Science and technology 42 118
2017 Library services 71 14
2017 Legal services 50 69
2017 Administration and operations 47 1323
2017 Human resources 48 534
2017 Financial management 45 398
2017 Procurement 36 41
2017 Real property 49 61
2017 Materiel management 48 63
2017 Information management 39 143
2017 Information technology 39 1133
2017 Internal audit 43 180
2017 Evaluation 39 92
2017 Data sciences 44 96
2017 Policy 50 188
2017 Project management 40 316
2017 Other services to the public 44 1032
2017 None of the above 47 2633

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Client contact centre 7 62 16 7 2 6 2032
2017 Health care practitioners 7 79 7 7 0 0 14
2017 Federal regulators 5 59 18 11 2 4 121
2017 Compliance, inspection and enforcement 6 61 16 8 3 6 5062
2017 Communications or public affairs 8 56 19 4 3 10 179
2017 Access to information and privacy 6 67 16 6 1 3 144
2017 Security 7 57 19 10 4 4 139
2017 Science and technology 5 62 16 7 3 7 118
2017 Library services 7 65 28 0 0 0 14
2017 Legal services 11 52 21 6 3 7 67
2017 Administration and operations 9 61 15 8 2 6 1314
2017 Human resources 6 65 16 6 3 3 521
2017 Financial management 8 64 15 9 2 3 395
2017 Procurement 10 58 17 12 0 2 40
2017 Real property 2 56 21 11 3 7 60
2017 Materiel management 13 60 14 2 3 8 62
2017 Information management 5 64 18 5 1 7 140
2017 Information technology 10 61 14 7 2 5 1119
2017 Internal audit 6 62 15 7 3 7 178
2017 Evaluation 8 67 18 4 1 2 93
2017 Data sciences 3 65 10 11 3 7 96
2017 Policy 9 56 16 8 2 9 182
2017 Project management 8 56 16 7 5 8 309
2017 Other services to the public 8 65 13 5 2 7 1016
2017 None of the above 8 63 14 6 3 6 2573

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 23 18 17 19 2 11 37 42 2073
2017 Health care practitioners 20 39 0 7 21 0 14 68 32 14
2017 Federal regulators 13 23 17 21 16 1 10 40 41 123
2017 Compliance, inspection and enforcement 9 21 19 17 22 3 10 34 44 5166
2017 Communications or public affairs 17 21 16 16 20 3 7 43 40 184
2017 Access to information and privacy 17 26 19 14 13 0 11 49 30 145
2017 Security 12 27 17 17 17 3 8 43 39 144
2017 Science and technology 12 24 14 17 13 4 17 45 38 118
2017 Library services 7 21 21 7 37 0 7 30 47 14
2017 Legal services 13 30 14 14 16 6 7 49 34 70
2017 Administration and operations 10 22 16 16 20 2 13 38 43 1341
2017 Human resources 14 23 14 15 20 1 13 43 41 539
2017 Financial management 15 24 16 15 20 1 10 44 39 400
2017 Procurement 16 14 10 12 29 2 17 37 51 41
2017 Real property 8 18 27 18 13 3 13 31 37 61
2017 Materiel management 10 25 25 12 14 5 9 40 30 64
2017 Information management 16 28 15 16 10 2 13 53 30 145
2017 Information technology 13 24 18 14 16 2 13 44 35 1147
2017 Internal audit 9 23 15 21 21 2 10 36 47 182
2017 Evaluation 14 26 19 16 16 0 9 44 35 93
2017 Data sciences 17 19 19 16 20 0 10 40 39 96
2017 Policy 11 20 14 12 30 1 12 36 48 188
2017 Project management 11 23 18 15 22 2 11 38 41 317
2017 Other services to the public 12 23 17 17 19 2 10 40 41 1042
2017 None of the above 11 21 19 16 19 2 12 37 41 2662

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 5 16 16 20 32 2 9 23 59 2071
2017 Health care practitioners 20 14 0 8 38 7 14 42 58 14
2017 Federal regulators 4 18 18 19 31 1 9 24 55 123
2017 Compliance, inspection and enforcement 4 15 16 19 35 3 8 22 61 5165
2017 Communications or public affairs 8 13 11 21 30 3 14 26 61 183
2017 Access to information and privacy 8 25 14 21 20 2 8 38 46 145
2017 Security 6 19 12 20 31 3 9 29 58 144
2017 Science and technology 5 19 15 18 31 3 10 28 55 118
2017 Library services 7 21 7 29 29 0 7 30 62 14
2017 Legal services 6 17 16 17 35 3 6 25 58 70
2017 Administration and operations 6 16 12 20 34 2 11 24 61 1336
2017 Human resources 5 14 11 20 30 2 18 24 63 539
2017 Financial management 8 18 16 15 31 2 10 30 52 400
2017 Procurement 5 22 7 14 34 0 17 33 58 41
2017 Real property 5 11 18 28 29 2 6 17 63 61
2017 Materiel management 7 14 22 29 20 2 6 23 54 64
2017 Information management 10 20 14 25 21 2 8 34 50 143
2017 Information technology 6 17 16 19 26 3 13 28 54 1148
2017 Internal audit 3 18 17 20 34 2 7 23 59 183
2017 Evaluation 10 18 13 16 29 2 13 33 53 94
2017 Data sciences 1 20 21 25 24 1 8 23 54 96
2017 Policy 5 15 13 15 39 1 11 23 62 187
2017 Project management 5 15 15 20 34 2 9 22 61 316
2017 Other services to the public 6 17 14 19 32 3 8 26 58 1040
2017 None of the above 6 14 17 19 33 2 9 23 58 2661
Date modified: