2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - ES

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	32	50	2	14	3	0	82	16	212
2017	ES-02	36	50	4	11	0	0	86	11	28
2017	ES-03	33	58	0	8	0	0	92	8	36
2017	ES-04	32	51	0	14	3	0	83	17	76
2017	ES-05	24	50	0	22	4	0	74	26	46
2017	ES-06	43	29	14	10	5	0	71	14	21
2014	ES	36	48	4	9	3	1	84	12	165
2014	ES-03	32	48	4	12	4	0	80	16	25
2014	ES-04	29	61	3	6	0	0	90	6	62
2014	ES-05	33	41	4	13	9	0	74	22	46
2014	ES-06	60	40	0	0	0	0	100	0	10
2011	ES	47	36	3	11	3	0	83	13	151
2011	ES-03	33	52	0	14	0	0	86	14	21
2011	ES-04	41	38	5	13	4	0	79	16	56
2011	ES-05	49	39	2	7	2	0	88	10	41
2011	ES-06	90	10	0	0	0	0	100	0	10
2008	ES	28	50	2	10	9	0	79	19	123
2008	ES-03	28	50	0	6	17	0	78	22	18
2008	ES-04	31	45	2	17	5	0	76	21	42
2008	ES-05	21	55	3	11	11	0	76	21	38

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	74	16	3	4	0	1	2	92	4	212
2017	ES-02	71	21	4	4	0	0	0	93	4	28
2017	ES-03	75	17	3	6	0	0	0	92	6	36
2017	ES-04	71	18	5	1	0	1	3	93	1	76
2017	ES-05	70	13	2	9	2	2	2	86	11	46
2017	ES-06	90	5	0	0	0	0	5	100	0	21
2014	ES	73	20	1	2	2	1	1	94	4	165
2014	ES-03	76	12	4	0	4	0	4	92	4	25
2014	ES-04	71	24	0	2	2	2	0	97	3	62
2014	ES-05	70	20	2	4	4	0	0	89	9	46
2014	ES-06	90	10	0	0	0	0	0	100	0	10
2011	ES	81	11	2	3	1	0	2	94	4	151
2011	ES-03	90	10	0	0	0	0	0	100	0	21
2011	ES-04	79	11	5	2	0	0	4	93	2	56
2011	ES-05	73	17	0	2	5	0	2	93	8	41
2011	ES-06	90	10	0	0	0	0	0	100	0	10
2008	ES	72	17	2	3	3	0	2	91	7	123
2008	ES-03	67	17	0	11	0	0	6	88	12	18
2008	ES-04	71	24	2	0	2	0	0	95	2	42
2008	ES-05	68	13	3	5	8	0	3	84	14	38

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	65	21	5	5	2	1	88	7	212
2017	ES-02	64	21	4	7	4	0	86	11	28
2017	ES-03	64	28	6	3	0	0	92	3	36
2017	ES-04	70	14	5	9	0	1	85	9	76
2017	ES-05	61	28	2	0	9	0	89	9	46
2017	ES-06	57	24	10	0	0	10	89	0	21
2014	ES	72	15	4	2	5	2	88	7	165
2014	ES-03	68	12	0	4	12	4	83	17	25
2014	ES-04	66	21	6	1	3	2	89	5	62
2014	ES-05	74	13	4	2	7	0	87	9	46
2014	ES-06	90	0	10	0	0	0	90	0	10
2011	ES	77	13	3	3	3	1	91	7	151
2011	ES-03	81	14	0	0	5	0	95	5	21
2011	ES-04	80	13	2	2	2	2	95	4	56
2011	ES-05	66	20	2	7	5	0	85	12	41
2011	ES-06	100	0	0	0	0	0	100	0	10
2008	ES	57	24	4	6	8	1	82	14	123
2008	ES-03	67	22	0	6	0	6	94	6	18
2008	ES-04	57	21	2	5	14	0	79	19	42
2008	ES-05	53	29	8	3	8	0	82	11	38

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	41	38	7	10	5	0	78	15	210
2017	ES-02	46	39	4	11	0	0	86	11	28
2017	ES-03	50	30	6	8	6	0	81	14	36
2017	ES-04	41	39	8	8	4	0	80	12	75
2017	ES-05	33	41	4	13	9	0	74	22	46
2017	ES-06	33	38	14	10	5	0	71	14	21
2014	ES	45	29	8	12	4	2	75	16	165
2014	ES-03	52	16	12	16	4	0	68	20	25
2014	ES-04	44	35	8	11	1	0	79	13	62
2014	ES-05	43	22	9	13	9	4	68	23	46
2014	ES-06	30	60	0	10	0	0	90	10	10
2011	ES	47	34	5	9	5	0	81	14	151
2011	ES-03	52	29	14	5	0	0	81	5	21
2011	ES-04	43	29	4	13	13	0	71	25	56
2011	ES-05	49	44	0	5	2	0	93	7	41
2011	ES-06	50	20	20	10	0	0	70	10	10

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	29	40	12	12	5	1	1	71	17	212
2017	ES-02	43	36	14	7	0	0	0	79	7	28
2017	ES-03	22	50	6	17	3	3	0	74	20	36
2017	ES-04	29	41	13	12	4	1	0	71	16	76
2017	ES-05	24	37	13	13	11	0	2	62	24	46
2017	ES-06	34	38	14	5	5	0	5	75	10	21
2014	ES	29	42	8	13	6	0	1	72	20	165
2014	ES-03	24	56	8	8	4	0	0	80	12	25
2014	ES-04	28	45	6	15	6	0	0	73	21	62
2014	ES-05	26	39	11	13	9	0	2	67	22	46
2014	ES-06	30	60	0	10	0	0	0	90	10	10
2011	ES	21	42	21	11	4	0	1	64	15	150
2011	ES-03	24	57	5	10	5	0	0	81	14	21
2011	ES-04	15	45	20	13	7	0	0	60	20	55
2011	ES-05	20	37	34	5	0	0	5	59	5	41
2011	ES-06	20	40	20	10	10	0	0	60	20	10
2008	ES	31	42	11	9	6	0	1	74	15	123
2008	ES-03	33	44	11	6	6	0	0	78	11	18
2008	ES-04	24	52	12	7	5	0	0	76	12	42
2008	ES-05	32	37	11	16	5	0	0	68	21	38

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	39	40	11	7	4	0	0	79	10	212
2017	ES-02	21	61	11	4	4	0	0	82	7	28
2017	ES-03	36	36	17	6	6	0	0	72	11	36
2017	ES-04	45	34	8	9	4	0	0	79	13	76
2017	ES-05	41	39	11	4	4	0	0	80	9	46
2017	ES-06	43	33	14	10	0	0	0	76	10	21
2014	ES	39	40	8	7	4	0	1	80	12	165
2014	ES-03	32	36	24	4	4	0	0	68	8	25
2014	ES-04	34	47	6	10	3	0	0	81	13	62
2014	ES-05	52	30	4	4	9	0	0	83	13	46
2014	ES-06	70	30	0	0	0	0	0	100	0	10
2011	ES	38	37	13	9	3	0	0	75	11	150
2011	ES-03	29	57	5	10	0	0	0	86	10	21
2011	ES-04	36	34	13	13	5	0	0	70	18	56
2011	ES-05	41	37	17	5	0	0	0	78	5	41
2011	ES-06	30	60	10	0	0	0	0	90	0	10
2008	ES	33	47	11	5	4	1	0	80	9	123
2008	ES-03	33	50	17	0	0	0	0	83	0	18
2008	ES-04	21	52	12	7	5	2	0	76	12	42
2008	ES-05	39	42	8	5	5	0	0	82	11	38

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	43	45	5	5	2	0	89	7	212
2017	ES-02	29	50	14	4	4	0	79	7	28
2017	ES-03	34	55	3	6	3	0	89	8	36
2017	ES-04	47	42	4	7	0	0	89	7	76
2017	ES-05	50	39	2	4	4	0	89	9	46
2017	ES-06	48	48	5	0	0	0	95	0	21
2014	ES	47	38	6	4	5	1	85	9	165
2014	ES-03	36	56	4	0	4	0	92	4	25
2014	ES-04	45	40	6	5	3	0	85	8	62
2014	ES-05	56	26	2	4	11	0	83	15	46
2014	ES-06	80	20	0	0	0	0	100	0	10
2011	ES	45	38	9	7	1	0	83	8	150
2011	ES-03	43	48	0	10	0	0	90	10	21
2011	ES-04	42	38	9	9	2	0	80	11	55
2011	ES-05	54	34	12	0	0	0	88	0	41
2011	ES-06	50	20	10	20	0	0	70	20	10
2008	ES	38	52	5	2	2	0	90	5	123
2008	ES-03	39	44	17	0	0	0	83	0	18
2008	ES-04	29	64	5	2	0	0	93	2	42
2008	ES-05	47	47	0	3	3	0	95	5	38

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	58	32	6	3	1	0	90	4	210
2017	ES-02	63	30	4	4	0	0	93	4	27
2017	ES-03	53	36	6	6	0	0	89	6	36
2017	ES-04	59	26	9	3	1	1	87	4	76
2017	ES-05	54	35	4	2	4	0	89	7	45
2017	ES-06	62	38	0	0	0	0	100	0	21
2014	ES	47	36	9	7	1	1	83	8	165
2014	ES-03	48	36	12	4	0	0	84	4	25
2014	ES-04	44	39	6	11	0	0	83	11	62
2014	ES-05	46	37	7	9	2	0	83	11	46
2014	ES-06	70	30	0	0	0	0	100	0	10

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	56	33	3	4	1	0	1	91	6	212
2017	ES-02	61	25	4	4	0	0	7	92	4	28
2017	ES-03	50	42	3	3	0	0	3	94	3	36
2017	ES-04	54	35	1	5	3	1	0	91	8	76
2017	ES-05	52	35	6	4	2	0	0	87	6	46
2017	ES-06	72	24	0	5	0	0	0	95	5	21
2014	ES	46	38	7	5	4	0	1	84	8	165
2014	ES-03	40	44	8	4	4	0	0	84	8	25
2014	ES-04	37	39	8	8	8	0	0	76	16	62
2014	ES-05	54	39	4	2	0	0	0	93	2	46
2014	ES-06	50	40	0	10	0	0	0	90	10	10
2011	ES	48	32	11	7	2	1	0	80	9	151
2011	ES-03	52	38	5	5	0	0	0	90	5	21
2011	ES-04	43	29	13	9	5	2	0	73	15	56
2011	ES-05	54	37	5	5	0	0	0	90	5	41
2011	ES-06	60	20	10	10	0	0	0	80	10	10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	29	21	12	8	7	5	17	65	19	211
2017	ES-02	14	25	18	4	4	11	25	61	11	28
2017	ES-03	34	19	6	11	3	8	19	73	19	36
2017	ES-04	24	21	17	8	9	4	16	57	22	75
2017	ES-05	44	15	9	6	9	2	15	71	18	46
2017	ES-06	29	33	5	14	5	0	14	72	22	21
2014	ES	21	22	16	13	8	2	18	53	26	165
2014	ES-03	8	24	16	12	8	0	32	47	29	25
2014	ES-04	15	18	18	19	10	2	19	41	37	62
2014	ES-05	33	33	4	9	9	2	11	75	20	46
2014	ES-06	50	0	20	10	10	0	10	56	22	10
2011	ES	26	29	9	7	12	3	14	67	22	151
2011	ES-03	24	38	10	0	0	0	29	87	0	21
2011	ES-04	23	21	9	7	21	5	13	54	35	56
2011	ES-05	37	29	7	10	2	5	10	77	14	41
2011	ES-06	20	50	0	10	10	0	10	78	22	10
2008	ES	28	21	10	12	11	3	15	59	29	123
2008	ES-03	33	6	17	11	11	0	22	50	29	18
2008	ES-04	33	29	5	7	12	5	10	72	22	42
2008	ES-05	21	29	11	13	11	3	13	59	28	38

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	28	49	11	8	4	0	77	12	212
2017	ES-02	14	64	7	11	4	0	79	14	28
2017	ES-03	25	50	8	14	3	0	75	17	36
2017	ES-04	30	46	11	8	5	0	76	13	76
2017	ES-05	28	48	13	6	4	0	76	11	46
2017	ES-06	38	52	10	0	0	0	90	0	21
2014	ES	30	44	12	8	5	1	75	13	165
2014	ES-03	28	48	8	8	8	0	76	16	25
2014	ES-04	21	51	15	11	2	0	72	13	62
2014	ES-05	39	37	7	7	11	0	76	17	46
2014	ES-06	80	20	0	0	0	0	100	0	10
2011	ES	29	42	19	8	3	0	71	11	151
2011	ES-03	38	48	5	10	0	0	86	10	21
2011	ES-04	23	41	20	13	4	0	64	16	56
2011	ES-05	32	39	22	5	2	0	71	7	41
2011	ES-06	30	40	20	10	0	0	70	10	10
2008	ES	25	47	13	9	7	0	71	16	122
2008	ES-03	33	44	6	11	6	0	78	17	18
2008	ES-04	19	48	17	10	7	0	67	17	42
2008	ES-05	26	42	16	13	3	0	68	16	38

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	34	39	11	10	5	0	0	73	16	212
2017	ES-02	50	36	4	11	0	0	0	86	11	28
2017	ES-03	23	53	8	11	6	0	0	75	17	36
2017	ES-04	32	34	13	13	7	1	0	67	20	76
2017	ES-05	35	39	17	2	6	0	0	74	9	46
2017	ES-06	38	38	5	14	5	0	0	76	19	21
2014	ES	29	32	15	15	8	1	1	62	23	165
2014	ES-03	20	32	12	24	12	0	0	52	36	25
2014	ES-04	26	31	19	15	8	2	0	57	23	62
2014	ES-05	33	39	13	7	9	0	0	72	15	46
2014	ES-06	40	30	0	20	0	0	10	78	22	10
2011	ES	21	45	17	11	5	0	1	67	16	149
2011	ES-03	25	40	20	15	0	0	0	65	15	20
2011	ES-04	16	48	11	13	13	0	0	64	25	56
2011	ES-05	17	54	24	5	0	0	0	71	5	41
2011	ES-06	40	30	10	20	0	0	0	70	20	10

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	27	48	12	10	3	75	13	212
2017	ES-02	29	54	11	7	0	82	7	28
2017	ES-03	25	61	6	8	0	86	8	36
2017	ES-04	26	38	16	16	4	64	20	76
2017	ES-05	24	52	9	9	6	76	15	46
2017	ES-06	38	43	14	0	5	81	5	21

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	42	43	10	3	2	0	0	85	5	212
2017	ES-02	39	54	7	0	0	0	0	93	0	28
2017	ES-03	28	58	11	3	0	0	0	86	3	36
2017	ES-04	46	33	14	4	3	0	0	79	7	76
2017	ES-05	44	41	6	4	4	0	0	85	9	46
2017	ES-06	48	47	5	0	0	0	0	95	0	21
2014	ES	41	41	10	4	4	1	1	83	7	165
2014	ES-03	32	52	8	4	4	0	0	84	8	25
2014	ES-04	42	37	11	3	5	2	0	80	8	62
2014	ES-05	46	37	7	7	4	0	0	83	11	46
2014	ES-06	70	30	0	0	0	0	0	100	0	10
2011	ES	41	43	6	7	3	1	0	85	9	151
2011	ES-03	33	57	10	0	0	0	0	90	0	21
2011	ES-04	41	43	2	9	4	2	0	85	13	56
2011	ES-05	37	44	7	7	5	0	0	80	12	41
2011	ES-06	40	30	10	20	0	0	0	70	20	10
2008	ES	40	41	7	6	7	0	0	80	12	123
2008	ES-03	39	56	6	0	0	0	0	94	0	18
2008	ES-04	38	36	10	10	7	0	0	74	17	42
2008	ES-05	42	39	5	5	8	0	0	82	13	38

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	33	44	10	9	5	77	13	211
2017	ES-02	29	50	11	11	0	79	11	28
2017	ES-03	20	53	11	11	6	72	17	36
2017	ES-04	35	40	12	9	4	75	13	75
2017	ES-05	35	46	6	4	9	81	13	46
2017	ES-06	52	33	5	5	5	86	10	21

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	45	38	11	5	0	0	83	6	211
2017	ES-02	29	57	11	4	0	0	86	4	28
2017	ES-03	39	42	17	3	0	0	81	3	36
2017	ES-04	49	31	11	9	0	0	80	9	75
2017	ES-05	48	41	6	2	2	0	89	4	46
2017	ES-06	53	33	10	5	0	0	86	5	21
2014	ES	56	28	10	2	2	1	85	5	165
2014	ES-03	44	44	8	0	4	0	88	4	25
2014	ES-04	55	32	5	5	3	0	87	8	62
2014	ES-05	59	22	15	2	2	0	80	4	46
2014	ES-06	100	0	0	0	0	0	100	0	10
2011	ES	56	28	12	3	1	0	85	3	151
2011	ES-03	67	19	10	5	0	0	86	5	21
2011	ES-04	54	30	13	4	0	0	84	4	56
2011	ES-05	51	32	12	2	2	0	83	5	41
2011	ES-06	50	40	10	0	0	0	90	0	10

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	36	46	7	9	2	0	82	11	211
2017	ES-02	39	54	0	7	0	0	93	7	28
2017	ES-03	31	47	6	17	0	0	78	17	36
2017	ES-04	33	40	11	12	4	0	73	16	75
2017	ES-05	39	45	9	4	2	0	85	6	46
2017	ES-06	43	52	0	5	0	0	95	5	21
2014	ES	26	45	10	14	4	1	71	18	165
2014	ES-03	24	32	24	12	8	0	56	20	25
2014	ES-04	13	61	3	19	3	0	74	22	62
2014	ES-05	39	37	11	11	2	0	76	13	46
2014	ES-06	40	50	0	10	0	0	90	10	10
2011	ES	34	38	17	9	2	0	72	11	151
2011	ES-03	33	43	14	10	0	0	76	10	21
2011	ES-04	30	34	16	14	5	0	64	20	56
2011	ES-05	32	46	15	7	0	0	78	7	41
2011	ES-06	40	40	10	10	0	0	80	10	10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	41	38	11	6	3	0	80	10	211
2017	ES-02	43	39	14	4	0	0	82	4	28
2017	ES-03	42	42	8	6	3	0	83	8	36
2017	ES-04	37	37	15	7	4	0	75	11	75
2017	ES-05	44	33	9	6	6	2	78	13	46
2017	ES-06	48	38	5	10	0	0	86	10	21
2014	ES	32	34	15	15	4	1	66	19	165
2014	ES-03	28	40	12	12	8	0	68	20	25
2014	ES-04	28	32	15	22	3	0	60	26	62
2014	ES-05	37	33	13	13	4	0	70	17	46
2014	ES-06	50	40	0	10	0	0	90	10	10

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	32	46	11	7	2	0	2	80	9	211
2017	ES-02	39	54	0	4	0	0	4	96	4	28
2017	ES-03	25	55	11	8	0	0	0	81	8	36
2017	ES-04	31	37	23	7	0	0	3	70	7	75
2017	ES-05	33	45	4	6	6	0	4	82	14	46
2017	ES-06	38	52	0	5	5	0	0	91	9	21
2014	ES	31	39	14	8	5	1	2	72	14	165
2014	ES-03	20	48	16	12	4	0	0	68	16	25
2014	ES-04	29	44	10	10	6	0	2	74	16	62
2014	ES-05	32	37	15	9	4	2	0	71	13	46
2014	ES-06	70	30	0	0	0	0	0	100	0	10
2011	ES	36	44	11	5	2	2	1	82	7	151
2011	ES-03	33	57	10	0	0	0	0	90	0	21
2011	ES-04	36	34	11	11	5	4	0	72	17	56
2011	ES-05	29	61	5	2	0	0	2	93	3	41
2011	ES-06	40	40	10	10	0	0	0	80	10	10

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	37	43	10	5	4	0	0	80	10	210
2017	ES-02	36	50	11	0	4	0	0	86	4	28
2017	ES-03	29	46	9	11	6	0	0	74	17	35
2017	ES-04	35	43	12	7	4	0	0	77	11	75
2017	ES-05	41	41	6	4	6	0	0	83	11	46
2017	ES-06	53	38	10	0	0	0	0	90	0	21
2014	ES	39	40	8	8	4	1	1	80	12	165
2014	ES-03	32	48	8	4	8	0	0	80	12	25
2014	ES-04	37	40	6	13	2	2	0	79	15	62
2014	ES-05	41	35	13	4	7	0	0	76	11	46
2014	ES-06	80	20	0	0	0	0	0	100	0	10
2011	ES	42	37	13	7	2	0	0	79	9	151
2011	ES-03	48	38	5	10	0	0	0	86	10	21
2011	ES-04	34	41	11	13	2	0	0	75	14	56
2011	ES-05	44	37	17	0	2	0	0	80	2	41
2011	ES-06	70	10	20	0	0	0	0	80	0	10
2008	ES	33	49	10	4	5	0	0	81	9	123
2008	ES-03	39	44	6	6	6	0	0	83	11	18
2008	ES-04	29	60	5	2	5	0	0	88	7	42
2008	ES-05	32	42	18	5	3	0	0	74	8	38

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	50	38	9	2	0	0	0	88	2	212
2017	ES-02	57	39	4	0	0	0	0	96	0	28
2017	ES-03	56	36	8	0	0	0	0	92	0	36
2017	ES-04	53	37	8	3	0	0	0	89	3	76
2017	ES-05	39	41	13	4	0	2	0	82	4	46
2017	ES-06	43	33	19	0	5	0	0	76	5	21
2014	ES	46	39	8	4	2	0	2	86	6	165
2014	ES-03	68	28	4	0	0	0	0	96	0	25
2014	ES-04	47	39	6	3	5	0	0	86	8	62
2014	ES-05	33	43	15	7	0	0	2	78	7	46
2014	ES-06	40	40	10	10	0	0	0	80	10	10
2011	ES	40	40	13	5	1	0	0	81	6	151
2011	ES-03	38	57	5	0	0	0	0	95	0	21
2011	ES-04	38	41	14	5	2	0	0	79	7	56
2011	ES-05	37	44	17	2	0	0	0	80	2	41
2011	ES-06	60	30	0	0	10	0	0	90	10	10
2008	ES	38	39	12	7	3	0	0	77	11	123
2008	ES-03	67	28	6	0	0	0	0	94	0	18
2008	ES-04	36	45	10	10	0	0	0	81	10	42
2008	ES-05	29	39	16	11	5	0	0	68	16	38

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	7	19	38	22	8	2	4	32	28	212
2017	ES-02	4	11	39	36	0	11	0	40	16	28
2017	ES-03	3	28	28	22	8	0	11	34	35	36
2017	ES-04	5	24	37	21	11	1	1	32	30	76
2017	ES-05	13	15	44	13	9	2	4	23	30	46
2017	ES-06	10	14	43	19	14	0	0	33	24	21
2014	ES	7	25	38	19	7	1	4	28	33	165
2014	ES-03	12	12	40	24	12	0	0	36	24	25
2014	ES-04	5	32	48	8	3	2	2	12	38	62
2014	ES-05	11	26	35	20	7	0	2	27	38	46
2014	ES-06	0	20	30	20	30	0	0	50	20	10
2011	ES	11	21	39	18	7	1	3	26	33	150
2011	ES-03	5	24	43	19	0	0	10	21	32	21
2011	ES-04	11	23	45	14	5	0	2	20	35	56
2011	ES-05	10	17	41	22	7	0	2	30	28	41
2011	ES-06	30	20	20	10	10	0	10	22	56	10
2008	ES	9	21	37	24	7	0	2	31	31	123
2008	ES-03	6	0	44	28	22	0	0	50	6	18
2008	ES-04	7	21	43	21	7	0	0	29	29	42
2008	ES-05	11	29	37	18	3	0	3	22	41	38

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	4	11	31	24	21	4	5	50	17	211
2017	ES-02	0	11	18	39	29	4	0	70	11	28
2017	ES-03	6	8	31	19	17	8	11	45	17	36
2017	ES-04	3	12	33	20	29	1	1	51	15	75
2017	ES-05	6	15	33	19	11	6	9	36	26	46
2017	ES-06	5	10	29	38	19	0	0	57	14	21
2014	ES	6	16	37	24	12	1	4	38	23	165
2014	ES-03	8	8	44	24	12	4	0	38	17	25
2014	ES-04	3	21	45	23	6	0	2	30	25	62
2014	ES-05	7	22	26	24	15	0	7	42	30	46
2014	ES-06	10	0	30	30	30	0	0	60	10	10
2011	ES	12	15	21	27	19	1	4	49	29	151
2011	ES-03	10	14	24	19	19	5	10	44	28	21
2011	ES-04	18	13	23	23	21	0	2	45	31	56
2011	ES-05	7	17	24	41	7	0	2	50	25	41
2011	ES-06	20	0	20	20	30	0	10	56	22	10
2008	ES	11	25	20	27	14	1	2	42	38	123
2008	ES-03	11	17	0	33	33	0	6	71	29	18
2008	ES-04	14	31	19	24	12	0	0	36	45	42
2008	ES-05	11	29	29	16	13	3	0	30	41	38

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	12	25	37	14	9	1	2	24	38	212
2017	ES-02	11	7	54	18	11	0	0	29	18	28
2017	ES-03	11	25	36	14	3	0	11	19	41	36
2017	ES-04	11	28	41	5	14	1	0	20	39	76
2017	ES-05	15	28	28	20	4	2	2	25	45	46
2017	ES-06	19	24	19	29	10	0	0	38	43	21
2014	ES	13	28	28	19	6	1	4	26	44	165
2014	ES-03	20	24	16	20	12	4	4	35	48	25
2014	ES-04	13	37	29	18	2	0	2	20	51	62
2014	ES-05	15	20	37	17	7	0	4	25	36	46
2014	ES-06	10	20	20	30	20	0	0	50	30	10
2011	ES	16	28	28	13	11	2	2	25	46	150
2011	ES-03	5	29	33	19	5	0	10	26	37	21
2011	ES-04	21	34	14	16	11	4	0	28	57	56
2011	ES-05	17	27	41	5	7	0	2	13	45	41
2011	ES-06	20	10	30	30	10	0	0	40	30	10
2008	ES	7	27	31	24	7	1	3	32	35	122
2008	ES-03	6	39	11	28	17	0	0	44	44	18
2008	ES-04	7	22	32	27	10	0	2	38	30	41
2008	ES-05	5	32	37	18	3	3	3	22	39	38

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	4	11	35	28	18	1	3	48	15	211
2017	ES-02	0	11	11	39	39	0	0	79	11	28
2017	ES-03	0	11	36	33	8	0	11	47	13	36
2017	ES-04	7	5	41	25	20	1	0	46	12	75
2017	ES-05	4	20	39	17	15	2	2	34	25	46
2017	ES-06	10	10	38	33	10	0	0	43	19	21
2014	ES	5	12	37	29	15	0	2	45	18	164
2014	ES-03	4	8	32	32	24	0	0	56	12	25
2014	ES-04	7	11	48	25	10	0	0	35	18	61
2014	ES-05	7	15	35	28	13	0	2	42	22	46
2014	ES-06	0	30	20	30	20	0	0	50	30	10
2011	ES	4	15	34	28	13	1	5	43	20	151
2011	ES-03	0	10	33	29	19	0	10	53	11	21
2011	ES-04	5	13	41	21	14	2	4	38	19	56
2011	ES-05	5	17	37	32	7	0	2	40	23	41
2011	ES-06	0	20	40	20	10	0	10	33	22	10
2008	ES	6	13	27	42	10	0	2	53	19	123
2008	ES-03	6	6	28	33	22	0	6	59	12	18
2008	ES-04	5	12	24	55	5	0	0	60	17	42
2008	ES-05	8	8	37	45	0	0	3	46	16	38

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	7	18	27	24	18	1	5	45	27	211
2017	ES-02	0	18	14	29	29	4	7	64	20	28
2017	ES-03	3	23	20	26	17	0	12	48	29	35
2017	ES-04	5	17	30	20	25	1	1	46	23	76
2017	ES-05	13	15	30	29	4	2	6	36	31	46
2017	ES-06	19	14	29	19	14	0	5	35	35	21
2014	ES	8	18	34	24	12	1	4	38	27	165
2014	ES-03	4	12	40	28	12	4	0	42	17	25
2014	ES-04	6	19	39	26	8	0	2	35	26	62
2014	ES-05	15	17	39	20	7	0	2	27	33	46
2014	ES-06	10	30	0	20	40	0	0	60	40	10
2011	ES	12	12	34	23	14	2	3	39	25	150
2011	ES-03	10	5	43	14	19	0	10	37	16	21
2011	ES-04	16	13	29	22	15	2	4	38	31	55
2011	ES-05	7	12	46	24	7	2	0	33	20	41
2011	ES-06	10	10	40	30	10	0	0	40	20	10
2008	ES	7	16	32	23	17	0	5	42	25	123
2008	ES-03	0	17	22	22	33	0	6	59	18	18
2008	ES-04	5	19	36	24	17	0	0	40	24	42
2008	ES-05	13	18	32	24	5	0	8	31	34	38

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	7	11	30	25	15	5	7	45	20	210
2017	ES-02	7	4	18	36	21	11	4	67	13	28
2017	ES-03	9	17	40	6	11	6	12	21	31	35
2017	ES-04	7	12	29	24	20	5	4	48	20	76
2017	ES-05	6	9	37	24	15	2	7	43	17	46
2017	ES-06	5	15	20	45	0	0	15	53	24	20
2014	ES	4	14	30	33	15	1	3	50	18	165
2014	ES-03	0	12	36	32	16	0	4	50	13	25
2014	ES-04	0	21	31	31	15	3	0	47	22	62
2014	ES-05	9	9	37	37	7	0	2	44	18	46
2014	ES-06	10	20	0	50	20	0	0	70	30	10
2011	ES	13	14	26	23	15	4	5	42	30	151
2011	ES-03	14	19	29	14	14	0	10	32	37	21
2011	ES-04	18	14	27	18	16	4	4	37	35	56
2011	ES-05	10	15	22	39	7	5	2	50	26	41
2011	ES-06	10	0	40	10	40	0	0	50	10	10
2008	ES	17	26	33	12	7	2	3	20	45	123
2008	ES-03	17	6	28	17	28	6	0	47	24	18
2008	ES-04	19	31	36	10	2	0	2	12	51	42
2008	ES-05	16	32	39	8	3	0	3	11	49	38

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	13	18	35	17	9	2	5	28	33	212
2017	ES-02	7	11	29	32	14	4	4	50	19	28
2017	ES-03	8	22	33	14	3	8	11	21	38	36
2017	ES-04	13	18	43	12	13	0	0	25	32	76
2017	ES-05	19	22	30	13	6	2	7	22	45	46
2017	ES-06	14	14	29	33	5	0	5	40	30	21
2014	ES	12	14	32	28	8	3	4	38	27	165
2014	ES-03	8	12	48	20	4	4	4	26	22	25
2014	ES-04	11	19	26	26	10	5	3	39	33	62
2014	ES-05	17	11	30	32	7	0	2	40	29	46
2014	ES-06	0	20	20	40	20	0	0	60	20	10

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	67	17	5	5	4	2	86	9	212
2017	ES-02	68	21	4	4	4	0	89	7	28
2017	ES-03	61	22	11	3	3	0	83	6	36
2017	ES-04	74	11	3	7	3	4	88	10	76
2017	ES-05	61	17	9	4	9	0	78	13	46
2017	ES-06	62	24	0	10	0	5	90	10	21
2014	ES	70	16	4	4	4	3	88	8	165
2014	ES-03	76	4	0	0	12	8	87	13	25
2014	ES-04	61	22	5	6	2	3	87	8	62
2014	ES-05	70	15	7	2	7	0	85	9	46
2014	ES-06	100	0	0	0	0	0	100	0	10
2011	ES	73	15	2	5	3	2	90	8	151
2011	ES-03	71	24	0	0	5	0	95	5	21
2011	ES-04	75	16	4	4	0	2	93	4	56
2011	ES-05	66	17	0	12	5	0	83	17	41
2011	ES-06	100	0	0	0	0	0	100	0	10
2008	ES	59	18	5	7	5	6	82	13	123
2008	ES-03	50	22	6	6	0	17	87	7	18
2008	ES-04	64	14	0	7	7	7	85	15	42
2008	ES-05	61	13	8	11	5	3	76	16	38

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	28	32	14	7	6	5	7	69	15	212
2017	ES-02	36	36	4	7	0	4	14	87	9	28
2017	ES-03	25	30	22	3	6	11	3	65	10	36
2017	ES-04	28	30	16	11	7	3	7	64	19	76
2017	ES-05	20	35	15	6	11	6	7	62	20	46
2017	ES-06	33	33	10	5	5	5	10	78	11	21
2014	ES	30	28	14	10	7	5	5	65	19	165
2014	ES-03	28	24	28	12	4	4	0	54	17	25
2014	ES-04	29	29	13	13	6	6	3	64	21	62
2014	ES-05	28	30	13	9	9	4	7	66	20	46
2014	ES-06	40	50	10	0	0	0	0	90	0	10

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	46	32	8	8	6	1	1	79	13	212
2017	ES-02	61	29	4	4	0	0	4	93	4	28
2017	ES-03	36	33	14	6	6	6	0	74	12	36
2017	ES-04	41	35	8	8	8	0	0	76	16	76
2017	ES-05	44	30	6	13	6	0	0	74	19	46
2017	ES-06	62	24	0	5	5	0	5	90	10	21
2014	ES	46	22	13	13	4	1	1	69	17	165
2014	ES-03	40	20	20	12	8	0	0	60	20	25
2014	ES-04	36	31	13	18	2	2	0	67	20	62
2014	ES-05	54	17	15	9	4	0	0	72	13	46
2014	ES-06	70	20	0	10	0	0	0	90	10	10

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	38	31	12	11	8	0	0	70	19	212
2017	ES-02	46	36	7	11	0	0	0	82	11	28
2017	ES-03	42	28	11	8	11	0	0	70	19	36
2017	ES-04	35	33	11	13	7	1	0	69	20	76
2017	ES-05	31	35	15	11	9	0	0	65	19	46
2017	ES-06	43	19	14	5	14	0	5	65	20	21
2014	ES	27	41	11	10	7	3	1	70	18	165
2014	ES-03	16	36	16	16	12	4	0	54	29	25
2014	ES-04	31	37	10	10	8	5	0	71	18	62
2014	ES-05	30	39	13	11	7	0	0	70	17	46
2014	ES-06	40	50	10	0	0	0	0	90	0	10
2011	ES	26	43	11	10	7	3	0	71	18	151
2011	ES-03	19	57	5	10	10	0	0	76	19	21
2011	ES-04	21	38	13	9	14	5	0	62	25	56
2011	ES-05	32	46	12	7	2	0	0	78	10	41
2011	ES-06	40	40	0	10	0	10	0	89	11	10
2008	ES	26	34	12	20	5	2	1	62	25	123
2008	ES-03	44	39	0	11	0	6	0	88	12	18
2008	ES-04	17	29	14	36	2	2	0	46	39	42
2008	ES-05	21	37	21	16	5	0	0	58	21	38

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	27	24	14	13	9	12	1	58	25	211
2017	ES-02	36	7	14	18	7	14	4	52	30	28
2017	ES-03	23	14	22	14	8	19	0	45	27	36
2017	ES-04	32	27	8	8	11	15	0	69	22	75
2017	ES-05	18	26	19	22	6	6	2	48	31	46
2017	ES-06	28	48	10	0	10	0	5	80	10	21
2014	ES	27	28	15	11	10	8	1	60	23	165
2014	ES-03	8	28	16	12	28	8	0	39	43	25
2014	ES-04	28	29	10	13	10	11	0	64	25	62
2014	ES-05	32	30	17	9	7	4	0	66	16	46
2014	ES-06	60	20	20	0	0	0	0	80	0	10
2011	ES	25	30	14	12	11	7	1	59	26	149
2011	ES-03	24	48	10	5	10	5	0	75	15	21
2011	ES-04	21	21	14	16	14	13	0	49	35	56
2011	ES-05	15	37	22	12	7	5	2	55	21	41
2008	ES	26	30	15	10	9	8	2	62	21	123
2008	ES-03	39	28	11	0	11	11	0	75	13	18
2008	ES-04	17	29	26	14	10	5	0	48	25	42
2008	ES-05	24	32	13	16	5	11	0	62	24	38

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	10	19	17	12	10	26	6	42	33	211
2017	ES-02	11	21	11	11	4	32	11	56	25	28
2017	ES-03	14	14	25	14	3	28	3	40	24	36
2017	ES-04	9	15	19	7	16	31	4	37	35	75
2017	ES-05	6	22	11	22	11	20	9	39	46	46
2017	ES-06	10	38	19	5	14	10	5	55	22	21
2014	ES	8	21	17	17	13	18	5	39	39	165
2014	ES-03	0	16	28	24	12	12	8	20	45	25
2014	ES-04	11	16	18	19	11	21	3	36	40	62
2014	ES-05	11	30	7	17	17	15	2	50	42	46
2014	ES-06	20	30	10	20	0	20	0	63	25	10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	47	35	9	5	3	0	83	8	211
2017	ES-02	68	25	7	0	0	0	93	0	28
2017	ES-03	39	36	19	6	0	0	75	6	36
2017	ES-04	45	36	9	5	4	0	81	9	75
2017	ES-05	46	37	2	11	4	0	83	15	46
2017	ES-06	52	29	10	0	5	5	85	5	21
2014	ES	45	39	5	8	2	1	84	10	165
2014	ES-03	36	36	24	0	4	0	72	4	25
2014	ES-04	42	42	3	11	2	0	84	13	62
2014	ES-05	52	32	0	11	4	0	85	15	46
2014	ES-06	80	20	0	0	0	0	100	0	10

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	50	32	9	7	3	0	0	81	9	212
2017	ES-02	57	29	7	7	0	0	0	86	7	28
2017	ES-03	47	33	11	6	3	0	0	81	8	36
2017	ES-04	45	32	11	8	4	1	0	77	12	76
2017	ES-05	57	30	4	4	4	0	0	87	9	46
2017	ES-06	33	43	15	10	0	0	0	76	10	21
2014	ES	40	30	12	11	5	1	1	71	17	165
2014	ES-03	36	32	24	0	8	0	0	68	8	25
2014	ES-04	31	37	10	16	5	2	0	69	21	62
2014	ES-05	48	28	11	9	4	0	0	76	13	46
2014	ES-06	60	20	0	20	0	0	0	80	20	10
2011	ES	36	40	10	8	5	1	1	77	13	151
2011	ES-03	33	48	10	5	5	0	0	81	10	21
2011	ES-04	27	36	13	13	11	0	2	64	24	56
2011	ES-05	37	51	10	2	0	0	0	88	2	41
2011	ES-06	60	10	0	30	0	0	0	70	30	10
2008	ES	32	37	7	18	4	1	2	71	23	123
2008	ES-03	33	39	6	11	0	6	6	81	13	18
2008	ES-04	29	33	7	26	5	0	0	62	31	42
2008	ES-05	32	39	11	11	8	0	0	71	18	38

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	51	30	9	5	3	1	1	83	8	212
2017	ES-02	57	29	7	4	0	0	4	89	4	28
2017	ES-03	45	33	8	0	6	6	3	85	6	36
2017	ES-04	46	30	11	8	4	1	0	77	12	76
2017	ES-05	52	26	13	6	2	0	0	78	9	46
2017	ES-06	62	38	0	0	0	0	0	100	0	21
2014	ES	47	30	10	5	6	0	2	78	11	165
2014	ES-03	44	28	20	4	4	0	0	72	8	25
2014	ES-04	36	34	13	11	6	0	0	69	18	62
2014	ES-05	54	32	4	0	4	0	4	91	5	46
2014	ES-06	70	10	20	0	0	0	0	80	0	10
2011	ES	44	34	10	3	5	4	1	81	8	151
2011	ES-03	33	57	5	0	5	0	0	90	5	21
2011	ES-04	32	30	14	5	7	9	2	70	14	56
2011	ES-05	46	41	10	2	0	0	0	88	2	41
2011	ES-06	70	10	0	0	20	0	0	80	20	10
2008	ES	40	35	11	6	6	2	0	77	12	123
2008	ES-03	39	44	0	6	6	6	0	88	12	18
2008	ES-04	31	38	14	10	5	2	0	71	15	42
2008	ES-05	47	26	13	3	11	0	0	74	13	38

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	52	30	7	6	4	0	0	83	10	210
2017	ES-02	50	43	4	4	0	0	0	93	4	28
2017	ES-03	40	34	17	3	3	0	3	77	6	35
2017	ES-04	53	26	7	7	8	0	0	79	15	76
2017	ES-05	61	24	6	6	2	0	0	85	9	46
2017	ES-06	50	40	0	10	0	0	0	90	10	20
2014	ES	44	30	8	8	7	1	1	75	16	165
2014	ES-03	44	36	16	0	4	0	0	80	4	25
2014	ES-04	36	34	8	11	11	0	0	69	22	62
2014	ES-05	50	26	9	9	4	2	0	78	13	46
2014	ES-06	60	30	0	10	0	0	0	90	10	10
2011	ES	44	36	8	9	3	0	0	80	12	151
2011	ES-03	33	52	10	5	0	0	0	86	5	21
2011	ES-04	36	39	5	14	5	0	0	75	20	56
2011	ES-05	44	37	15	2	2	0	0	80	5	41
2011	ES-06	70	10	0	10	10	0	0	80	20	10
2008	ES	37	41	4	8	8	1	0	80	16	123
2008	ES-03	39	50	6	6	0	0	0	89	6	18
2008	ES-04	26	52	5	10	7	0	0	79	17	42
2008	ES-05	39	37	3	8	13	0	0	76	21	38

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	78	12	5	3	0	0	1	91	4	212
2017	ES-02	75	14	4	7	0	0	0	89	7	28
2017	ES-03	70	19	8	3	0	0	0	89	3	36
2017	ES-04	80	12	7	0	0	0	1	93	0	76
2017	ES-05	78	9	2	9	2	0	0	87	11	46
2017	ES-06	86	10	0	0	0	0	5	100	0	21
2014	ES	78	9	5	1	2	0	4	91	4	165
2014	ES-03	76	12	0	4	0	0	8	96	4	25
2014	ES-04	78	8	6	2	2	0	5	90	3	62
2014	ES-05	76	11	6	0	7	0	0	87	7	46
2014	ES-06	90	10	0	0	0	0	0	100	0	10
2011	ES	80	13	3	3	0	1	1	95	3	150
2011	ES-03	81	14	0	5	0	0	0	95	5	21
2011	ES-04	80	15	4	0	0	2	0	96	0	55
2011	ES-05	73	17	5	5	0	0	0	90	5	41
2011	ES-06	100	0	0	0	0	0	0	100	0	10
2008	ES	76	10	4	4	2	0	5	90	6	123
2008	ES-03	56	11	11	0	6	0	17	80	7	18
2008	ES-04	76	10	2	2	2	0	7	92	5	42
2008	ES-05	84	3	5	8	0	0	0	87	8	38

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	67	19	4	5	0	4	1	91	5	211
2017	ES-02	75	14	0	4	0	7	0	96	4	28
2017	ES-03	58	25	14	3	0	0	0	83	3	36
2017	ES-04	74	14	3	7	0	3	0	91	7	76
2017	ES-05	56	31	2	4	0	2	4	93	5	45
2017	ES-06	71	10	0	0	0	14	5	100	0	21
2014	ES	58	22	5	7	2	3	2	85	10	165
2014	ES-03	72	16	4	0	4	4	0	92	4	25
2014	ES-04	47	32	6	11	3	0	0	79	14	62
2014	ES-05	65	13	7	7	0	9	0	86	7	46
2014	ES-06	60	10	0	10	0	0	20	88	13	10
2011	ES	58	20	11	6	3	2	1	80	9	151
2011	ES-03	62	14	0	10	5	5	5	84	16	21
2011	ES-04	50	21	18	5	4	2	0	73	9	56
2011	ES-05	63	24	7	2	0	2	0	90	3	41
2011	ES-06	40	30	10	10	10	0	0	70	20	10

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	63	27	5	2	3	0	91	5	212
2017	ES-02	61	36	4	0	0	0	96	0	28
2017	ES-03	58	22	8	3	6	3	83	9	36
2017	ES-04	59	32	3	3	4	0	91	7	76
2017	ES-05	65	22	9	2	2	0	87	4	46
2017	ES-06	81	19	0	0	0	0	100	0	21

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	63	25	5	4	3	88	7	212
2017	ES-02	75	25	0	0	0	100	0	28
2017	ES-03	58	22	11	6	3	81	8	36
2017	ES-04	59	29	3	5	4	88	9	76
2017	ES-05	59	24	9	4	4	83	9	46
2017	ES-06	71	24	5	0	0	95	0	21

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	58	24	9	5	3	0	82	9	211
2017	ES-02	54	25	11	11	0	0	79	11	28
2017	ES-03	50	28	14	3	6	0	78	8	36
2017	ES-04	60	20	9	5	5	0	80	11	76
2017	ES-05	54	28	11	4	2	0	83	6	46
2017	ES-06	65	30	0	5	0	0	95	5	20
2014	ES	49	28	12	5	7	1	77	12	165
2014	ES-03	64	16	16	0	4	0	80	4	25
2014	ES-04	32	37	13	8	10	0	69	18	62
2014	ES-05	57	26	11	2	4	0	83	7	46
2014	ES-06	70	10	10	10	0	0	80	10	10

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	23	15	46	0	0	0	15	45	0	13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	35	29	18	6	5	8	0	69	11	212
2017	ES-02	54	36	7	0	0	4	0	93	0	28
2017	ES-03	36	22	19	6	6	11	0	66	12	36
2017	ES-04	33	32	17	7	4	8	0	70	11	76
2017	ES-05	22	24	28	9	11	6	0	49	21	46
2017	ES-06	47	33	10	5	0	5	0	85	5	21
2014	ES	33	30	10	12	7	8	1	69	20	165
2014	ES-03	36	28	8	12	8	4	4	70	22	25
2014	ES-04	26	37	10	13	5	10	0	70	20	62
2014	ES-05	37	24	13	11	11	4	0	64	23	46
2014	ES-06	50	30	0	0	0	20	0	100	0	10
2011	ES	23	35	25	8	3	5	1	62	12	150
2011	ES-03	19	38	24	10	0	10	0	63	11	21
2011	ES-04	18	34	27	9	4	9	0	57	14	56
2011	ES-05	13	43	33	5	5	3	0	56	10	40
2011	ES-06	80	0	0	10	10	0	0	80	20	10

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	34	34	11	12	7	2	0	69	19	212
2017	ES-02	50	36	14	0	0	0	0	86	0	28
2017	ES-03	34	42	11	6	6	3	0	77	11	36
2017	ES-04	33	35	11	11	9	1	0	69	20	76
2017	ES-05	24	20	11	30	11	4	0	46	43	46
2017	ES-06	38	43	10	5	5	0	0	81	10	21
2014	ES	25	31	18	17	8	1	1	57	25	165
2014	ES-03	24	24	24	16	12	0	0	48	28	25
2014	ES-04	19	37	18	16	10	0	0	57	26	62
2014	ES-05	28	28	15	17	9	2	0	58	27	46
2014	ES-06	50	40	0	10	0	0	0	90	10	10
2011	ES	21	39	16	15	5	3	0	62	21	150
2011	ES-03	24	29	14	24	0	10	0	58	26	21
2011	ES-04	14	43	14	18	9	2	0	58	27	56
2011	ES-05	15	43	23	13	5	3	0	59	18	40
2011	ES-06	50	30	0	10	10	0	0	80	20	10
2008	ES	18	44	20	9	8	2	0	63	17	123
2008	ES-03	28	39	28	6	0	0	0	67	6	18
2008	ES-04	12	40	21	14	7	5	0	55	23	42
2008	ES-05	5	58	18	5	13	0	0	63	18	38

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	25	33	16	11	6	8	0	63	19	212
2017	ES-02	36	39	11	11	0	4	0	78	11	28
2017	ES-03	31	33	14	11	3	8	0	70	15	36
2017	ES-04	28	33	17	8	7	8	0	66	16	76
2017	ES-05	13	22	19	22	13	9	2	39	39	46
2017	ES-06	24	48	10	5	5	10	0	79	11	21
2014	ES	16	37	16	19	9	2	1	54	29	165
2014	ES-03	12	36	20	24	8	0	0	48	32	25
2014	ES-04	14	34	16	21	13	2	0	49	34	62
2014	ES-05	15	39	15	15	11	4	0	57	27	46
2014	ES-06	20	60	0	10	0	10	0	89	11	10
2011	ES	11	40	17	15	7	11	0	57	25	150
2011	ES-03	10	29	19	14	10	19	0	47	29	21
2011	ES-04	7	41	14	20	7	11	0	54	30	56
2011	ES-05	8	40	23	18	5	8	0	51	24	40
2011	ES-06	0	70	0	0	20	10	0	78	22	10
2008	ES	7	38	22	15	9	7	1	50	27	123
2008	ES-03	22	28	28	11	6	6	0	53	18	18
2008	ES-04	5	31	29	21	7	7	0	38	31	42
2008	ES-05	3	45	13	21	13	5	0	50	36	38

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	27	32	13	13	9	6	0	63	23	211
2017	ES-02	29	54	11	7	0	0	0	82	7	28
2017	ES-03	28	30	17	11	11	3	0	60	23	36
2017	ES-04	33	27	15	13	5	7	0	64	20	75
2017	ES-05	15	29	13	17	15	11	0	49	37	46
2017	ES-06	29	33	5	10	14	10	0	68	26	21
2014	ES	22	29	16	16	11	4	1	54	29	165
2014	ES-03	12	24	20	16	20	4	4	39	39	25
2014	ES-04	23	32	13	16	10	6	0	59	27	62
2014	ES-05	20	35	13	15	15	2	0	56	31	46
2014	ES-06	40	40	10	10	0	0	0	80	10	10
2011	ES	18	34	15	19	7	6	0	55	28	150
2011	ES-03	14	48	10	24	0	5	0	65	25	21
2011	ES-04	13	34	13	25	5	11	0	52	34	56
2011	ES-05	20	24	22	15	15	5	0	46	31	41
2008	ES	11	34	19	12	14	9	1	50	29	122
2008	ES-03	22	33	17	0	22	6	0	59	24	18
2008	ES-04	5	24	27	17	15	12	0	33	36	41
2008	ES-05	13	39	13	16	13	5	0	56	31	38

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	21	38	14	15	11	1	0	60	26	212
2017	ES-02	36	46	11	7	0	0	0	82	7	28
2017	ES-03	25	36	19	6	14	0	0	61	19	36
2017	ES-04	20	33	17	15	14	1	0	53	29	76
2017	ES-05	11	37	13	24	11	4	0	50	36	46
2017	ES-06	19	52	5	14	10	0	0	71	24	21
2014	ES	16	38	16	17	11	2	1	55	29	165
2014	ES-03	16	32	16	20	16	0	0	48	36	25
2014	ES-04	13	40	13	19	11	3	0	55	32	62
2014	ES-05	13	37	17	13	15	4	0	52	30	46
2014	ES-06	30	50	10	10	0	0	0	80	10	10
2011	ES	13	43	13	17	11	3	1	58	29	151
2011	ES-03	14	57	10	10	10	0	0	71	19	21
2011	ES-04	9	43	14	18	13	4	0	54	31	56
2011	ES-05	10	39	12	24	12	2	0	50	38	41
2011	ES-06	10	60	10	0	20	0	0	70	20	10
2008	ES	11	37	20	14	16	2	0	49	31	123
2008	ES-03	17	39	22	6	11	6	0	59	18	18
2008	ES-04	7	33	26	17	17	0	0	40	33	42
2008	ES-05	8	32	21	21	18	0	0	39	39	38

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	30	44	17	5	3	0	0	75	8	212
2017	ES-02	29	57	11	0	0	4	0	89	0	28
2017	ES-03	33	36	25	3	3	0	0	70	6	36
2017	ES-04	26	51	14	7	1	0	0	78	8	76
2017	ES-05	31	39	15	6	9	0	0	70	15	46
2017	ES-06	33	29	29	10	0	0	0	62	10	21
2014	ES	30	45	14	7	1	1	1	77	9	165
2014	ES-03	40	20	32	8	0	0	0	60	8	25
2014	ES-04	29	53	13	5	0	0	0	82	5	62
2014	ES-05	22	48	7	15	4	4	0	73	20	46
2014	ES-06	50	50	0	0	0	0	0	100	0	10
2011	ES	33	38	15	7	5	1	0	72	12	150
2011	ES-03	40	45	10	0	5	0	0	85	5	20
2011	ES-04	36	23	23	7	9	2	0	60	16	56
2011	ES-05	17	56	12	12	2	0	0	73	15	41
2011	ES-06	60	30	0	0	10	0	0	90	10	10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	41	42	10	3	1	1	0	84	5	210
2017	ES-02	32	57	11	0	0	0	0	89	0	28
2017	ES-03	36	44	11	6	3	0	0	81	8	36
2017	ES-04	45	38	9	4	0	3	1	86	4	74
2017	ES-05	39	45	6	4	2	2	0	87	7	46
2017	ES-06	43	33	19	0	5	0	0	76	5	21
2014	ES	43	42	7	5	0	2	1	88	6	165
2014	ES-03	28	48	12	0	0	12	0	86	0	25
2014	ES-04	47	42	8	3	0	0	0	89	3	62
2014	ES-05	46	46	2	7	0	0	0	91	7	46
2014	ES-06	70	30	0	0	0	0	0	100	0	10
2011	ES	35	37	18	7	1	1	0	74	8	150
2011	ES-03	35	40	15	5	0	5	0	79	5	20
2011	ES-04	34	39	18	5	4	0	0	73	9	56
2011	ES-05	22	44	27	5	0	2	0	68	5	41
2011	ES-06	70	30	0	0	0	0	0	100	0	10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	39	34	10	10	3	3	1	76	13	212
2017	ES-02	39	43	7	4	0	4	4	88	4	28
2017	ES-03	33	36	11	14	6	0	0	69	19	36
2017	ES-04	41	29	8	14	4	4	0	73	19	76
2017	ES-05	39	35	13	7	0	4	2	79	7	46
2017	ES-06	38	29	19	5	5	0	5	70	10	21
2014	ES	40	37	8	7	4	3	1	80	11	164
2014	ES-03	32	24	16	12	8	8	0	61	22	25
2014	ES-04	44	42	2	11	2	0	0	86	13	62
2014	ES-05	35	40	16	4	2	2	0	77	7	45
2014	ES-06	60	40	0	0	0	0	0	100	0	10
2011	ES	32	37	11	13	3	3	2	72	17	150
2011	ES-03	40	50	5	5	0	0	0	90	5	20
2011	ES-04	32	30	13	13	5	4	4	67	19	56
2011	ES-05	15	54	15	12	2	2	0	70	15	41
2011	ES-06	60	10	10	10	0	10	0	78	11	10
2008	ES	24	44	11	8	7	6	0	72	17	122
2008	ES-03	17	61	6	6	0	11	0	88	6	18
2008	ES-04	32	41	7	7	7	5	0	77	15	41
2008	ES-05	18	42	16	13	11	0	0	61	24	38

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	25	33	21	10	5	5	1	62	16	212
2017	ES-02	25	29	29	11	0	4	4	58	12	28
2017	ES-03	28	42	17	6	3	6	0	74	9	36
2017	ES-04	28	30	21	9	8	4	0	60	18	76
2017	ES-05	20	35	22	11	4	6	2	60	17	46
2017	ES-06	19	33	14	19	10	5	0	55	30	21
2014	ES	28	32	19	11	5	4	1	63	17	165
2014	ES-03	20	28	36	8	0	8	0	52	9	25
2014	ES-04	28	40	13	13	3	3	0	70	17	62
2014	ES-05	28	28	17	15	7	4	0	59	23	46
2014	ES-06	60	40	0	0	0	0	0	100	0	10
2011	ES	23	42	17	10	4	3	1	68	15	150
2011	ES-03	19	48	19	5	5	5	0	70	10	21
2011	ES-04	30	45	11	4	7	4	0	78	11	56
2011	ES-05	15	40	25	18	0	3	0	56	18	40
2011	ES-06	30	30	10	20	0	10	0	67	22	10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	17	21	15	17	11	16	4	47	35	212
2017	ES-02	21	25	32	0	7	14	0	54	8	28
2017	ES-03	17	31	14	14	14	8	3	53	31	36
2017	ES-04	18	12	13	22	11	21	3	40	43	76
2017	ES-05	13	24	9	22	11	15	6	47	42	46
2017	ES-06	14	19	10	19	10	19	10	47	40	21
2014	ES	9	22	17	23	11	15	3	38	42	165
2014	ES-03	4	16	12	28	8	24	8	29	53	25
2014	ES-04	8	23	14	26	13	16	0	37	46	62
2014	ES-05	7	26	26	20	11	7	4	36	34	46
2014	ES-06	30	30	0	20	0	20	0	75	25	10
2011	ES	11	21	16	15	13	21	3	43	37	150
2011	ES-03	5	43	19	14	10	10	0	53	26	21
2011	ES-04	9	13	14	21	14	23	5	30	50	56
2011	ES-05	8	28	20	13	13	20	0	44	31	40
2011	ES-06	20	10	10	10	20	30	0	43	43	10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	58	25	6	3	3	2	2	87	6	212
2017	ES-02	57	25	7	0	4	4	4	88	4	28
2017	ES-03	53	36	6	3	0	3	0	91	3	36
2017	ES-04	65	18	9	4	1	0	3	85	5	76
2017	ES-05	57	20	2	6	9	2	4	81	16	46
2017	ES-06	43	48	5	0	0	5	0	95	0	21
2014	ES	58	22	7	6	2	1	4	84	8	165
2014	ES-03	60	20	8	0	4	0	8	87	4	25
2014	ES-04	55	27	5	8	0	2	3	87	8	62
2014	ES-05	59	19	9	7	4	0	2	80	11	46
2014	ES-06	80	10	0	10	0	0	0	90	10	10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	67	19	6	1	1	3	1	91	3	211
2017	ES-02	82	7	7	0	4	0	0	89	4	28
2017	ES-03	58	30	8	0	0	3	0	91	0	36
2017	ES-04	67	15	8	3	0	7	1	88	3	75
2017	ES-05	65	20	4	2	4	2	2	89	7	46
2017	ES-06	67	29	0	0	0	0	5	100	0	21
2014	ES	66	21	7	3	0	1	2	90	3	164
2014	ES-03	68	16	4	8	0	0	4	88	8	25
2014	ES-04	66	26	5	2	0	0	2	93	2	61
2014	ES-05	68	17	7	4	0	2	2	89	5	46
2014	ES-06	60	40	0	0	0	0	0	100	0	10
2011	ES	67	19	5	3	1	3	3	90	4	150
2011	ES-03	67	24	5	5	0	0	0	90	5	21
2011	ES-04	75	15	5	0	2	2	2	92	2	55
2011	ES-05	59	20	10	0	2	5	5	86	3	41
2011	ES-06	70	20	0	0	0	10	0	100	0	10
2008	ES	63	24	4	5	2	0	2	89	7	123
2008	ES-03	67	17	6	0	0	0	11	94	0	18
2008	ES-04	64	26	2	5	0	0	2	93	5	42
2008	ES-05	61	21	5	8	5	0	0	82	13	38

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	29	37	16	10	7	1	0	67	17	212
2017	ES-02	54	25	18	4	0	0	0	79	4	28
2017	ES-03	34	33	11	6	14	3	0	69	20	36
2017	ES-04	25	39	18	12	3	3	0	66	15	76
2017	ES-05	26	33	15	13	11	0	2	60	24	46
2017	ES-06	19	57	10	5	10	0	0	76	14	21
2014	ES	23	31	18	13	13	1	1	55	26	165
2014	ES-03	16	28	12	20	20	4	0	46	42	25
2014	ES-04	26	26	19	14	15	0	0	52	29	62
2014	ES-05	17	39	24	7	13	0	0	56	20	46
2014	ES-06	40	40	10	10	0	0	0	80	10	10
2011	ES	20	45	16	10	7	2	1	66	17	150
2011	ES-03	19	67	5	5	5	0	0	86	10	21
2011	ES-04	22	36	15	11	13	4	0	60	25	55
2011	ES-05	15	44	24	12	2	2	0	60	15	41
2011	ES-06	10	50	20	10	10	0	0	60	20	10
2008	ES	23	38	12	17	10	0	0	61	27	123
2008	ES-03	28	39	17	17	0	0	0	67	17	18
2008	ES-04	17	48	12	17	7	0	0	64	24	42
2008	ES-05	16	29	16	21	18	0	0	45	39	38

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	27	31	11	15	14	2	0	59	29	212
2017	ES-02	36	39	7	7	4	7	0	81	12	28
2017	ES-03	34	28	6	17	14	3	0	63	31	36
2017	ES-04	25	28	13	15	17	3	0	54	32	76
2017	ES-05	22	28	15	22	13	0	0	50	35	46
2017	ES-06	24	48	15	5	10	0	0	71	14	21
2014	ES	19	31	13	18	18	1	1	51	36	165
2014	ES-03	20	12	12	28	28	0	0	32	56	25
2014	ES-04	16	35	16	15	18	0	0	52	32	62
2014	ES-05	20	32	11	22	15	0	0	52	37	46
2014	ES-06	40	30	10	20	0	0	0	70	20	10
2011	ES	19	28	16	19	14	2	2	49	35	150
2011	ES-03	29	33	14	24	0	0	0	62	24	21
2011	ES-04	16	27	13	22	18	4	0	45	42	55
2011	ES-05	12	27	20	24	15	0	2	40	40	41
2011	ES-06	10	20	30	10	30	0	0	30	40	10
2008	ES	25	36	10	15	12	1	1	62	28	123
2008	ES-03	39	33	0	17	6	6	0	76	24	18
2008	ES-04	17	48	12	12	12	0	0	64	24	42
2008	ES-05	16	32	16	21	16	0	0	47	37	38

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	22	41	20	11	3	3	65	15	212
2017	ES-02	21	57	14	4	0	4	81	4	28
2017	ES-03	23	28	25	17	3	6	53	21	36
2017	ES-04	21	45	22	8	4	0	66	12	76
2017	ES-05	17	37	17	17	4	6	58	23	46
2017	ES-06	33	38	15	10	0	5	75	10	21

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	39	41	11	4	0	4	0	84	5	212
2017	ES-02	57	39	4	0	0	0	0	96	0	28
2017	ES-03	36	39	19	6	0	0	0	75	6	36
2017	ES-04	35	45	9	4	1	5	0	85	6	76
2017	ES-05	33	43	11	4	0	9	0	83	5	46
2017	ES-06	52	24	15	5	0	5	0	80	5	21
2014	ES	47	29	11	6	1	5	1	80	8	165
2014	ES-03	44	24	16	8	0	8	0	74	9	25
2014	ES-04	42	39	11	6	2	0	0	81	8	62
2014	ES-05	41	28	13	4	2	11	0	78	7	46
2014	ES-06	80	10	0	10	0	0	0	90	10	10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	40	44	8	6	2	0	0	84	8	212
2017	ES-02	50	50	0	0	0	0	0	100	0	28
2017	ES-03	34	44	11	11	0	0	0	78	11	36
2017	ES-04	41	42	11	4	1	1	0	84	5	76
2017	ES-05	37	46	4	6	6	0	0	83	13	46
2017	ES-06	43	38	5	14	0	0	0	81	14	21
2014	ES	44	33	7	10	4	2	1	79	14	165
2014	ES-03	32	36	12	8	8	4	0	71	17	25
2014	ES-04	40	40	5	11	3	0	0	81	15	62
2014	ES-05	43	28	9	11	2	7	0	77	14	46
2014	ES-06	70	20	0	10	0	0	0	90	10	10
2011	ES	35	35	11	9	5	5	0	73	15	150
2011	ES-03	40	30	15	5	0	10	0	78	6	20
2011	ES-04	32	27	16	7	11	7	0	63	19	56
2011	ES-05	34	39	12	12	2	0	0	73	15	41
2011	ES-06	30	60	0	10	0	0	0	90	10	10

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	47	39	8	4	1	0	0	86	6	212
2017	ES-02	64	32	4	0	0	0	0	96	0	28
2017	ES-03	45	33	14	3	3	3	0	80	6	36
2017	ES-04	47	41	8	4	0	0	0	88	4	76
2017	ES-05	37	46	9	4	4	0	0	83	9	46
2017	ES-06	47	38	0	15	0	0	0	85	15	21
2014	ES	48	33	11	5	2	0	1	82	7	165
2014	ES-03	48	20	24	0	8	0	0	68	8	25
2014	ES-04	47	40	8	5	0	0	0	87	5	62
2014	ES-05	46	33	15	7	0	0	0	78	7	46
2014	ES-06	70	20	0	10	0	0	0	90	10	10
2011	ES	40	45	8	2	5	1	0	85	7	150
2011	ES-03	40	55	0	0	0	5	0	100	0	20
2011	ES-04	43	36	14	2	5	0	0	79	7	56
2011	ES-05	29	51	7	2	10	0	0	80	12	41
2011	ES-06	60	30	0	10	0	0	0	90	10	10
2008	ES	33	44	9	7	7	1	0	77	14	123
2008	ES-03	39	39	11	6	6	0	0	78	11	18
2008	ES-04	36	45	17	0	2	0	0	81	2	42
2008	ES-05	18	53	5	11	11	3	0	73	22	38

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	37	35	19	7	3	0	0	71	10	211
2017	ES-02	54	39	0	7	0	0	0	93	7	28
2017	ES-03	37	34	17	9	3	0	0	72	11	35
2017	ES-04	34	34	22	7	3	0	0	68	9	76
2017	ES-05	29	37	19	6	9	0	0	65	15	46
2017	ES-06	43	29	24	5	0	0	0	71	5	21
2014	ES	38	31	12	12	5	1	1	70	17	165
2014	ES-03	36	36	8	8	8	4	0	75	17	25
2014	ES-04	37	36	10	15	3	0	0	73	18	62
2014	ES-05	33	26	20	15	7	0	0	59	22	46
2014	ES-06	60	20	20	0	0	0	0	80	0	10
2011	ES	26	44	19	7	3	1	0	71	11	151
2011	ES-03	24	48	19	10	0	0	0	71	10	21
2011	ES-04	21	43	21	5	7	2	0	65	13	56
2011	ES-05	27	39	24	7	2	0	0	66	10	41
2011	ES-06	40	30	20	10	0	0	0	70	10	10

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	37	39	14	7	3	0	0	76	10	211
2017	ES-02	46	36	14	4	0	0	0	82	4	28
2017	ES-03	37	37	9	11	3	3	0	77	15	35
2017	ES-04	37	42	11	9	1	0	0	79	11	76
2017	ES-05	33	39	17	2	9	0	0	72	11	46
2017	ES-06	38	33	19	9	0	0	0	71	9	21
2014	ES	37	35	12	13	1	1	1	73	15	165
2014	ES-03	40	32	16	4	4	4	0	75	8	25
2014	ES-04	32	44	8	15	2	0	0	76	16	62
2014	ES-05	30	32	20	17	0	0	0	63	17	46
2014	ES-06	70	20	10	0	0	0	0	90	0	10
2011	ES	30	43	17	6	3	1	0	74	9	151
2011	ES-03	33	43	19	5	0	0	0	76	5	21
2011	ES-04	25	39	23	7	4	2	0	65	11	56
2011	ES-05	27	46	20	5	2	0	0	73	7	41
2011	ES-06	40	50	0	10	0	0	0	90	10	10
2008	ES	29	41	15	7	7	0	0	70	15	123
2008	ES-03	50	22	22	6	0	0	0	72	6	18
2008	ES-04	24	50	17	7	2	0	0	74	10	42
2008	ES-05	18	47	18	8	8	0	0	66	16	38

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	26	24	20	18	8	4	0	52	27	212
2017	ES-02	29	29	25	7	4	7	0	62	12	28
2017	ES-03	20	25	17	17	17	6	0	47	35	36
2017	ES-04	24	21	17	25	9	4	0	47	36	76
2017	ES-05	26	26	26	13	6	2	0	53	20	46
2017	ES-06	38	29	14	14	5	0	0	67	19	21
2014	ES	23	28	16	15	12	5	1	54	28	165
2014	ES-03	28	36	12	8	16	0	0	64	24	25
2014	ES-04	21	32	14	15	13	5	0	56	29	62
2014	ES-05	22	22	20	17	11	9	0	47	31	46
2014	ES-06	20	70	0	10	0	0	0	90	10	10
2011	ES	24	29	20	15	10	3	0	54	25	151
2011	ES-03	19	33	19	19	10	0	0	52	29	21
2011	ES-04	18	25	20	20	14	4	0	44	35	56
2011	ES-05	27	34	27	5	5	2	0	63	10	41
2011	ES-06	30	30	0	30	10	0	0	60	40	10
2008	ES	19	26	20	20	9	7	0	48	31	123
2008	ES-03	28	17	22	11	0	22	0	57	14	18
2008	ES-04	17	31	19	21	7	5	0	50	30	42
2008	ES-05	8	34	16	26	8	8	0	46	37	38

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	ES	37	27	36	212
2017	ES-02	36	21	43	28
2017	ES-03	42	20	39	36
2017	ES-04	37	32	32	76
2017	ES-05	33	26	41	46
2017	ES-06	48	29	24	21
2014	ES	30	31	39	165
2014	ES-03	24	32	44	25
2014	ES-04	31	31	39	62
2014	ES-05	26	35	39	46
2014	ES-06	40	40	20	10
2011	ES	30	24	46	151
2011	ES-03	29	33	38	21
2011	ES-04	30	16	54	56
2011	ES-05	24	22	54	41
2011	ES-06	40	30	30	10

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	ES	6	44	30	6	1	11	79
2017	ES-02	0	60	10	20	0	10	10
2017	ES-03	0	47	47	7	0	0	15
2017	ES-04	4	43	36	7	0	11	28
2017	ES-05	13	27	26	0	7	26	15
2017	ES-06	21	60	10	0	0	10	10
2014	ES	6	49	37	4	9999	4	49
2014	ES-04	0	63	37	0	9999	0	19
2014	ES-05	0	42	50	8	9999	0	12
2011	ES	7	51	40	0	9999	2	45
2011	ES-04	0	47	53	0	9999	0	17
2011	ES-05	30	50	10	0	9999	10	10

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ES	13	87	212
2017	ES-03	17	83	36
2017	ES-04	17	83	76
2017	ES-05	11	89	46
2014	ES	19	81	165
2014	ES-03	28	72	25
2014	ES-04	13	87	62
2014	ES-05	24	76	46

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	ES	46	28
2017	ES-04	38	13
2014	ES	53	32
2014	ES-05	45	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	ES	71	28
2017	ES-04	62	13
2014	ES	63	32
2014	ES-05	64	11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	ES-04	0	13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES	32
2014	ES-05	11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES	32
2014	ES-05	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES	32
2014	ES-05	11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES-05	11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	ES	21	28
2014	ES	47	32
2014	ES-05	82	11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	ES	43	28
2017	ES-04	46	13
2014	ES	34	32

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	ES	36	28
2014	ES	38	32

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	ES	29	28
2014	ES	28	32

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	ES	39	28
2017	ES-04	46	13
2014	ES	47	32
2014	ES-05	45	11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	ES	21	28

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES	32
2014	ES-05	11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	ES-04	0	13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	ES	50	28
2017	ES-04	54	13
2014	ES	34	32

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	ES-04	0	13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	ES	39	28
2017	ES-04	39	13
2014	ES	50	32
2014	ES-05	64	11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	ES	22	28

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	ES	0	28
2017	ES-04	0	13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES-05	11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	ES-04	0	13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	ES-04	0	13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	ES	39	28
2017	ES-04	46	13
2014	ES	41	32

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES-05	11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	ES	29	28
2014	ES	19	31

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	ES	28
2017	ES-04	13
2014	ES-05	11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	Total responses
2017	ES-04	13
2014	ES	31
2014	ES-05	11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	ES	25	28
2014	ES	0	31
2014	ES-05	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	ES	25	28
2014	ES	16	31

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	ES	18	28
2014	ES-05	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	ES	36	28
2014	ES	19	31

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	ES	57	28
2017	ES-04	46	13
2014	ES	36	31

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	ES	75	28
2017	ES-04	69	13
2014	ES	58	31
2014	ES-05	82	11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ES	100	0	28
2017	ES-04	100	0	13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	12	12	18	8	4	37	8	45	22	212
2017	ES-02	14	14	14	0	0	57	0	67	0	28
2017	ES-03	11	14	22	17	0	33	3	39	26	36
2017	ES-04	17	14	13	8	3	35	9	57	19	76
2017	ES-05	4	4	15	9	13	37	17	19	48	46
2017	ES-06	14	19	38	0	5	19	5	43	6	21
2014	ES	12	15	20	3	10	30	10	46	21	165
2014	ES-03	12	4	24	0	8	36	16	33	17	25
2014	ES-04	15	19	18	5	6	28	10	54	18	62
2014	ES-05	7	15	22	4	20	24	9	32	35	46
2014	ES-06	10	10	20	0	0	50	10	50	0	10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	25	32	17	7	3	15	1	68	12	212
2017	ES-02	36	32	11	0	0	21	0	86	0	28
2017	ES-03	28	25	19	14	0	11	3	61	16	36
2017	ES-04	26	33	18	8	1	12	1	68	11	76
2017	ES-05	15	31	13	6	11	22	2	60	23	46
2017	ES-06	28	38	24	0	5	5	0	70	5	21
2014	ES	31	31	18	4	5	9	1	70	10	165
2014	ES-03	24	32	24	4	0	12	4	67	5	25
2014	ES-04	34	32	13	8	2	11	0	75	11	62
2014	ES-05	17	35	26	2	13	7	0	56	16	46
2014	ES-06	50	40	10	0	0	0	0	90	0	10
2011	ES	42	30	15	6	1	6	0	77	8	150
2011	ES-03	38	48	10	0	0	5	0	90	0	21
2011	ES-04	31	31	22	7	4	5	0	65	12	55
2011	ES-05	44	27	17	5	0	7	0	76	5	41
2011	ES-06	50	40	0	10	0	0	0	90	10	10

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	22	49	15	8	4	1	0	72	13	212
2017	ES-02	21	46	14	14	0	4	0	70	15	28
2017	ES-03	17	39	31	3	11	0	0	56	14	36
2017	ES-04	20	54	13	9	3	1	0	75	12	76
2017	ES-05	20	61	6	9	4	0	0	81	13	46
2017	ES-06	48	24	14	10	5	0	0	71	14	21
2014	ES	24	60	8	5	1	1	1	85	7	165
2014	ES-03	24	48	16	8	0	4	0	75	8	25
2014	ES-04	23	64	6	6	0	0	0	87	6	62
2014	ES-05	24	65	4	2	2	2	0	91	4	46
2014	ES-06	50	50	0	0	0	0	0	100	0	10
2011	ES	21	59	9	7	3	1	0	81	10	151
2011	ES-03	29	48	5	14	0	5	0	80	15	21
2011	ES-04	27	50	13	4	7	0	0	77	11	56
2011	ES-05	15	73	5	7	0	0	0	88	7	41
2011	ES-06	10	70	20	0	0	0	0	80	0	10
2008	ES	22	59	9	9	2	0	0	80	11	123
2008	ES-03	28	50	6	11	6	0	0	78	17	18
2008	ES-04	24	62	12	2	0	0	0	86	2	42
2008	ES-05	21	66	3	8	3	0	0	87	11	38

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	8	18	21	8	7	34	5	42	23	212
2017	ES-02	18	29	11	7	0	29	7	72	11	28
2017	ES-03	14	3	28	14	3	30	8	27	27	36
2017	ES-04	4	21	17	5	9	38	5	44	26	76
2017	ES-05	4	15	28	11	9	33	0	29	29	46
2017	ES-06	10	24	24	0	9	29	5	50	14	21
2014	ES	5	22	23	7	2	34	7	45	15	165
2014	ES-03	4	16	16	12	0	36	16	42	25	25
2014	ES-04	5	29	26	3	3	28	6	51	10	62
2014	ES-05	2	15	24	13	2	41	2	31	27	46
2014	ES-06	10	30	20	0	0	40	0	67	0	10
2011	ES	9	18	23	8	3	34	4	44	18	151
2011	ES-03	19	14	29	5	0	24	10	50	7	21
2011	ES-04	5	21	16	13	5	36	4	44	29	56
2011	ES-05	10	17	27	7	0	37	2	44	12	41
2011	ES-06	0	20	50	0	0	30	0	29	0	10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	44	30	11	2	1	11	0	84	4	212
2017	ES-02	46	25	14	0	0	14	0	83	0	28
2017	ES-03	36	36	14	0	0	14	0	84	0	36
2017	ES-04	41	26	9	1	4	17	1	82	6	76
2017	ES-05	50	35	13	2	0	0	0	85	2	46
2017	ES-06	52	33	5	5	0	5	0	90	5	21
2014	ES	35	35	11	2	2	14	1	82	4	165
2014	ES-03	36	36	4	0	4	20	0	90	5	25
2014	ES-04	34	34	11	5	2	15	0	79	8	62
2014	ES-05	43	30	17	0	0	7	2	81	0	46
2014	ES-06	60	40	0	0	0	0	0	100	0	10
2011	ES	45	23	11	3	1	18	0	82	5	151
2011	ES-03	38	29	14	0	0	19	0	82	0	21
2011	ES-04	41	21	13	7	2	16	0	74	11	56
2011	ES-05	51	24	10	0	0	15	0	89	0	41
2011	ES-06	50	10	20	0	10	10	0	67	11	10
2008	ES	37	45	11	4	0	3	1	85	4	123
2008	ES-03	50	39	6	0	0	6	0	94	0	18
2008	ES-04	29	55	12	5	0	0	0	83	5	42
2008	ES-05	42	39	8	5	0	5	0	86	6	38

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	35	33	10	4	3	15	0	80	8	211
2017	ES-02	43	25	14	0	0	18	0	83	0	28
2017	ES-03	29	37	14	6	0	14	0	77	7	35
2017	ES-04	32	37	7	4	4	16	1	82	10	76
2017	ES-05	35	26	17	4	6	11	0	68	12	46
2017	ES-06	47	29	0	5	0	19	0	94	6	21
2014	ES	30	34	16	4	1	15	1	76	5	165
2014	ES-03	20	32	12	4	4	28	0	72	11	25
2014	ES-04	34	32	14	3	0	16	0	79	4	62
2014	ES-05	30	39	22	4	0	4	0	73	5	46
2014	ES-06	70	20	0	10	0	0	0	90	10	10
2011	ES	34	29	12	3	1	21	1	79	5	149
2011	ES-03	29	38	10	0	0	19	5	88	0	21
2011	ES-04	35	25	15	5	2	18	0	73	9	55
2011	ES-05	30	38	10	3	0	20	0	84	3	40
2011	ES-06	50	10	20	0	10	10	0	67	11	10
2008	ES	26	48	11	7	5	4	0	77	12	123
2008	ES-03	39	33	17	0	0	11	0	81	0	18
2008	ES-04	19	52	12	10	5	2	0	73	15	42
2008	ES-05	21	55	8	3	8	5	0	81	11	38

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ES	8	92	211
2017	ES-03	14	86	36
2017	ES-04	7	93	75
2014	ES	8	92	165
2014	ES-04	10	90	62
2014	ES-06	0	100	10

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	ES	44	16

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	ES	75	16
2014	ES	79	14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	ES	38	16
2014	ES	50	14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	ES	0	16

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	ES	0	16

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	ES	0	16

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	ES	0	16

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	ES	0	16
2014	ES	0	14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	ES	75	16
2014	ES	50	14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15
2014	ES	0	14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15
2014	ES	0	14

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	ES	47	15
2014	ES	43	14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15
2014	ES	0	14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	ES	73	15
2014	ES	64	14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	ES	0	15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ES	88	13	16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	16	9	18	3	3	44	7	51	12	212
2017	ES-02	25	11	7	0	4	46	7	77	8	28
2017	ES-03	14	11	22	6	3	39	6	45	15	36
2017	ES-04	20	12	16	3	1	40	9	62	8	76
2017	ES-05	4	6	15	2	9	55	9	29	29	46
2017	ES-06	19	5	38	5	0	33	0	35	7	21
2014	ES	13	13	18	5	4	36	10	50	17	165
2014	ES-03	8	8	16	8	8	32	20	33	33	25
2014	ES-04	16	15	17	3	6	36	6	53	17	62
2014	ES-05	9	15	24	4	0	37	11	46	8	46
2014	ES-06	0	20	10	0	0	60	10	67	0	10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	26	31	17	3	3	18	1	71	8	212
2017	ES-02	46	21	7	0	4	18	4	86	5	28
2017	ES-03	28	28	25	6	0	11	3	65	6	36
2017	ES-04	25	28	21	4	1	20	1	67	7	76
2017	ES-05	13	39	15	2	9	22	0	67	14	46
2017	ES-06	33	33	15	0	5	14	0	77	6	21
2014	ES	33	29	18	4	3	13	1	71	8	165
2014	ES-03	24	24	24	8	4	16	0	57	14	25
2014	ES-04	36	26	16	3	5	15	0	72	9	62
2014	ES-05	28	35	20	2	0	15	0	74	3	46
2014	ES-06	30	60	10	0	0	0	0	90	0	10
2011	ES	35	36	11	5	1	11	1	80	7	150
2011	ES-03	33	33	24	0	0	10	0	74	0	21
2011	ES-04	34	32	7	5	4	16	2	80	11	56
2011	ES-05	25	53	13	5	0	5	0	82	5	40
2011	ES-06	50	30	10	0	0	10	0	89	0	10

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	33	29	17	9	9	3	64	19	212
2017	ES-02	32	36	7	7	14	4	70	22	28
2017	ES-03	31	25	19	11	8	6	59	21	36
2017	ES-04	34	24	18	11	11	3	59	22	76
2017	ES-05	26	37	17	9	9	2	65	18	46
2017	ES-06	38	28	24	5	5	0	66	10	21

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	23	36	25	13	2	0	0	60	15	212
2017	ES-02	29	36	25	11	0	0	0	64	11	28
2017	ES-03	31	36	17	11	0	3	3	71	12	36
2017	ES-04	18	43	28	8	3	0	0	62	11	76
2017	ES-05	24	22	26	26	2	0	0	46	28	46
2017	ES-06	14	48	24	10	5	0	0	62	14	21

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	35	29	23	9	3	1	65	12	212
2017	ES-02	43	32	14	4	0	7	81	4	28
2017	ES-03	36	33	25	3	0	3	72	3	36
2017	ES-04	34	26	25	11	4	0	60	14	76
2017	ES-05	37	17	28	13	4	0	54	17	46
2017	ES-06	19	52	14	10	5	0	71	15	21

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	31	27	23	11	4	1	3	60	16	212
2017	ES-02	36	36	11	11	0	0	7	77	12	28
2017	ES-03	36	25	17	11	3	6	3	67	15	36
2017	ES-04	38	21	26	8	5	0	1	60	13	76
2017	ES-05	13	35	28	17	6	0	0	48	24	46
2017	ES-06	29	29	19	15	5	0	5	60	20	21

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	57	22	8	2	1	0	9	87	4	212
2017	ES-02	46	29	7	0	0	0	18	91	0	28
2017	ES-03	61	22	0	3	0	0	14	97	3	36
2017	ES-04	65	18	3	3	3	1	8	91	6	76
2017	ES-05	50	22	20	2	0	0	6	77	2	46
2017	ES-06	43	29	19	5	0	0	5	75	5	21

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	37	29	19	13	1	0	67	14	208
2017	ES-02	46	18	21	11	4	0	64	14	28
2017	ES-03	37	35	11	14	0	3	74	15	35
2017	ES-04	38	30	19	11	1	0	68	12	73
2017	ES-05	33	30	17	17	2	0	63	19	46
2017	ES-06	24	33	29	14	0	0	57	14	21

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	30	29	26	8	5	0	1	61	13	207
2017	ES-02	32	21	32	7	0	4	4	58	8	28
2017	ES-03	32	26	28	6	3	0	6	61	9	35
2017	ES-04	25	30	29	8	8	0	0	55	17	73
2017	ES-05	31	31	20	9	9	0	0	62	18	45
2017	ES-06	38	43	10	10	0	0	0	81	10	21

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	25	36	19	14	4	1	62	19	208
2017	ES-02	25	43	18	7	4	4	70	11	28
2017	ES-03	29	23	23	23	0	3	53	23	35
2017	ES-04	21	40	22	12	5	0	60	18	73
2017	ES-05	24	37	11	22	6	0	61	28	46
2017	ES-06	29	43	19	5	5	0	71	10	21

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	27	35	16	16	4	1	62	21	207
2017	ES-02	25	32	21	14	4	4	59	19	28
2017	ES-03	32	26	23	14	3	3	59	18	35
2017	ES-04	25	40	12	18	6	0	64	23	73
2017	ES-05	15	41	15	22	4	2	58	27	46
2017	ES-06	55	20	10	10	5	0	75	15	20

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	34	36	17	9	2	0	1	72	11	205
2017	ES-02	41	41	15	4	0	0	0	81	4	27
2017	ES-03	26	43	20	6	0	0	6	73	6	35
2017	ES-04	37	30	15	15	1	1	0	68	17	73
2017	ES-05	31	38	13	11	4	0	2	71	16	45
2017	ES-06	40	30	25	0	5	0	0	70	5	20

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	51	25	14	5	2	3	78	7	211
2017	ES-02	54	25	11	0	4	7	85	4	28
2017	ES-03	50	17	22	6	3	3	69	9	36
2017	ES-04	49	28	13	7	1	3	78	8	76
2017	ES-05	54	27	7	4	4	4	84	9	45
2017	ES-06	52	24	19	5	0	0	76	5	21

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	70	15	2	3	4	1	5	90	8	212
2017	ES-02	82	0	0	4	4	0	11	92	8	28
2017	ES-03	61	20	3	3	6	3	6	88	9	36
2017	ES-04	64	22	1	3	4	1	4	92	7	76
2017	ES-05	76	6	4	6	2	0	4	86	9	46
2017	ES-06	81	15	0	0	5	0	0	95	5	21

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	55	28	8	4	2	3	86	6	212
2017	ES-02	61	25	4	4	0	7	92	4	28
2017	ES-03	47	28	6	11	3	6	79	15	36
2017	ES-04	50	34	9	1	1	4	88	3	76
2017	ES-05	59	24	11	2	4	0	83	6	46
2017	ES-06	76	14	5	5	0	0	90	5	21

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	58	22	7	6	5	0	2	82	11	212
2017	ES-02	57	18	11	7	0	0	7	81	8	28
2017	ES-03	56	17	11	3	11	0	3	74	14	36
2017	ES-04	55	25	7	5	5	1	1	82	11	76
2017	ES-05	57	22	4	11	4	0	2	80	15	46
2017	ES-06	81	19	0	0	0	0	0	100	0	21

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	53	10	2	0	1	34	95	2	212
2017	ES-02	68	0	0	0	0	32	100	0	28
2017	ES-03	47	14	3	0	0	36	96	0	36
2017	ES-04	47	13	3	0	1	36	94	2	76
2017	ES-05	50	11	2	2	2	33	90	6	46
2017	ES-06	66	5	0	0	0	29	100	0	21

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	72	13	5	0	0	10	94	1	211
2017	ES-02	75	7	0	0	0	18	100	0	28
2017	ES-03	72	8	3	0	3	14	97	0	36
2017	ES-04	70	13	8	1	0	8	90	1	76
2017	ES-05	67	20	4	0	0	9	95	0	45
2017	ES-06	86	10	5	0	0	0	95	0	21

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	73	14	4	2	1	1	5	92	3	212
2017	ES-02	57	18	7	4	4	0	11	84	8	28
2017	ES-03	72	6	6	6	3	3	6	85	9	36
2017	ES-04	76	13	3	3	0	1	4	94	3	76
2017	ES-05	76	17	4	0	0	0	2	96	0	46
2017	ES-06	76	19	0	0	0	0	5	100	0	21

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	48	32	14	4	0	0	2	82	4	212
2017	ES-02	50	36	7	4	0	0	4	89	4	28
2017	ES-03	31	36	17	11	0	3	3	71	12	36
2017	ES-04	51	29	13	4	0	0	3	82	4	76
2017	ES-05	48	32	17	0	2	0	0	81	2	46
2017	ES-06	62	28	10	0	0	0	0	90	0	21

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	15	40	34	8	1	1	55	10	212
2017	ES-02	18	46	29	7	0	0	64	7	28
2017	ES-03	11	33	44	8	0	3	46	9	36
2017	ES-04	16	43	29	9	1	1	60	11	76
2017	ES-05	13	35	37	11	4	0	48	15	46
2017	ES-06	24	38	33	5	0	0	62	5	21

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	3	14	40	27	14	0	0	42	17	211
2017	ES-02	0	11	50	25	11	4	0	37	11	28
2017	ES-03	3	17	36	31	11	0	3	43	20	36
2017	ES-04	3	11	38	33	16	0	0	49	13	76
2017	ES-05	4	22	36	24	13	0	0	38	26	45
2017	ES-06	5	14	47	14	19	0	0	33	19	21

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	30	46	9	8	4	2	0	78	12	212
2017	ES-02	32	46	11	4	4	4	0	81	7	28
2017	ES-03	19	47	6	17	6	3	3	71	23	36
2017	ES-04	35	41	13	7	1	3	0	78	8	76
2017	ES-05	24	54	6	6	6	2	0	80	13	46
2017	ES-06	29	47	10	5	10	0	0	76	15	21

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	26	42	15	11	5	1	0	69	16	212
2017	ES-02	36	43	18	0	4	0	0	79	4	28
2017	ES-03	20	39	14	22	3	0	3	60	26	36
2017	ES-04	30	43	12	11	1	3	0	76	12	76
2017	ES-05	22	28	22	15	11	2	0	51	27	46
2017	ES-06	14	62	10	5	10	0	0	76	15	21

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ES	15	85	212
2017	ES-03	14	86	36
2017	ES-04	17	83	76
2017	ES-05	11	89	46
2017	ES-06	24	76	21
2014	ES	13	87	165
2014	ES-04	18	82	62
2014	ES-06	0	100	10

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ES	74	26	31
2017	ES-04	77	23	13
2014	ES	86	14	21
2014	ES-04	91	9	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	39	52	4	0	4	95	0	23
2017	ES-04	40	50	10	0	0	90	0	10
2014	ES	50	22	11	17	0	72	17	18
2014	ES-04	30	30	20	20	0	60	20	10

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	36	31	12	7	9	4	1	38	62	212
2017	ES-02	46	32	0	7	11	4	0	48	52	28
2017	ES-03	28	25	19	8	8	8	3	31	69	36
2017	ES-04	37	34	9	3	13	3	1	38	62	76
2017	ES-05	26	30	17	15	6	4	0	27	73	46
2017	ES-06	52	33	10	5	0	0	0	52	48	21

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	ES	24	125
2017	ES-02	50	14
2017	ES-03	27	22
2017	ES-04	16	45
2017	ES-05	25	32
2017	ES-06	20	10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	ES	37	125
2017	ES-02	29	14
2017	ES-03	50	22
2017	ES-04	33	45
2017	ES-05	44	32
2017	ES-06	10	10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	ES	18	125
2017	ES-02	29	14
2017	ES-03	23	22
2017	ES-04	22	45
2017	ES-05	6	32
2017	ES-06	10	10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	ES	44	125
2017	ES-02	0	14
2017	ES-03	36	22
2017	ES-04	51	45
2017	ES-05	47	32
2017	ES-06	69	10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	ES	3	125
2017	ES-02	0	14
2017	ES-03	0	22
2017	ES-04	4	45
2017	ES-05	0	32
2017	ES-06	21	10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	ES	35	125
2017	ES-02	50	14
2017	ES-03	36	22
2017	ES-04	31	45
2017	ES-05	38	32
2017	ES-06	30	10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	ES	3	54	19	12	5	7	125
2017	ES-02	7	36	21	29	7	0	14
2017	ES-03	0	59	18	14	5	5	22
2017	ES-04	7	60	11	11	2	9	45
2017	ES-05	0	47	28	6	9	10	32
2017	ES-06	0	50	31	10	0	10	10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	11	23	14	21	21	1	9	38	46	125
2017	ES-02	14	36	7	14	7	7	14	64	27	14
2017	ES-03	23	18	14	32	14	0	0	41	45	22
2017	ES-04	7	16	20	13	27	0	18	27	49	45
2017	ES-05	6	25	9	31	25	0	3	32	58	32
2017	ES-06	20	30	20	10	20	0	0	50	30	10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ES	2	9	19	26	32	2	10	13	65	125
2017	ES-02	0	7	14	43	21	7	7	8	75	14
2017	ES-03	0	9	5	36	32	5	14	11	83	22
2017	ES-04	2	9	22	18	33	0	16	13	61	45
2017	ES-05	3	9	25	22	38	0	3	13	61	32
2017	ES-06	10	10	30	20	20	0	10	22	44	10

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - ES

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me