2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	22	49	7	16	6	71	22	229
2017	CO-01	13	67	13	7	0	80	7	15
2017	CO-02	23	47	6	16	7	70	24	164
2017	CO-03	18	50	10	20	3	68	23	40
2014	CO	29	50	7	11	3	80	14	235
2014	CO-01	37	46	0	13	4	83	17	24
2014	CO-02	27	52	6	12	3	79	15	163
2014	CO-03	34	47	13	6	0	81	6	47
2011	CO	36	47	4	9	4	83	13	190
2011	CO-01	48	48	4	0	0	96	0	23
2011	CO-02	33	48	4	10	6	80	15	123
2011	CO-03	39	47	0	13	0	87	13	38
2008	CO	31	48	6	12	3	80	14	147
2008	CO-01	35	53	0	12	0	88	12	17
2008	CO-02	28	49	7	11	4	77	16	96
2008	CO-03	37	48	4	11	0	85	11	27

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	66	26	4	1	1	0	2	94	2	229
2017	CO-01	73	7	7	7	7	0	0	80	13	15
2017	CO-02	68	24	4	1	1	0	2	94	1	164
2017	CO-03	53	40	3	3	0	0	3	95	3	40
2014	CO	76	18	3	0	2	1	0	95	2	235
2014	CO-01	75	17	0	0	4	4	0	96	4	24
2014	CO-02	75	19	2	1	2	1	1	95	2	163
2014	CO-03	79	15	4	0	0	2	0	96	0	47
2011	CO	76	17	2	2	1	0	2	95	3	191
2011	CO-01	78	17	0	0	4	0	0	96	4	23
2011	CO-02	76	18	2	2	1	0	2	96	2	124
2011	CO-03	74	18	3	5	0	0	0	92	5	38
2008	CO	73	20	3	3	0	1	1	94	3	147
2008	CO-01	67	22	0	6	0	0	6	94	6	18
2008	CO-02	69	22	4	3	0	1	0	93	3	95
2008	CO-03	85	15	0	0	0	0	0	100	0	27

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	66	20	5	5	3	0	2	87	8	229
2017	CO-01	87	7	0	7	0	0	0	93	7	15
2017	CO-02	65	18	6	4	3	0	3	86	8	164
2017	CO-03	55	30	3	8	5	0	0	85	13	40
2014	CO	70	20	4	3	2	0	1	91	5	235
2014	CO-01	67	17	0	4	4	4	4	91	9	24
2014	CO-02	70	21	4	2	2	0	1	92	4	163
2014	CO-03	70	15	6	9	0	0	0	85	9	47
2011	CO	70	20	2	4	1	1	2	93	5	191
2011	CO-01	78	13	4	4	0	0	0	91	4	23
2011	CO-02	71	19	2	3	2	1	2	93	5	124
2011	CO-03	58	34	0	8	0	0	0	92	8	38
2008	CO	70	22	3	3	1	0	1	93	5	148
2008	CO-01	67	28	0	0	0	0	6	100	0	18
2008	CO-02	72	19	4	4	1	0	0	91	5	96
2008	CO-03	67	26	0	4	4	0	0	93	7	27

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	26	35	8	15	16	0	61	31	229
2017	CO-01	40	47	0	13	0	0	87	13	15
2017	CO-02	27	34	7	14	18	1	61	32	164
2017	CO-03	13	38	13	23	15	0	50	38	40
2014	CO	34	26	9	13	17	0	61	30	235
2014	CO-01	50	29	8	8	4	0	79	13	24
2014	CO-02	29	29	12	15	16	0	58	31	163
2014	CO-03	45	17	2	11	26	0	62	36	47
2011	CO	36	39	13	7	5	0	75	12	191
2011	CO-01	61	30	9	0	0	0	91	0	23
2011	CO-02	30	45	14	7	4	0	75	11	124
2011	CO-03	39	29	13	8	11	0	68	18	38

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	22	43	14	12	9	0	65	21	229
2017	CO-01	40	40	7	13	0	0	80	13	15
2017	CO-02	22	41	13	12	11	0	63	23	164
2017	CO-03	15	50	23	10	3	0	65	13	40
2014	CO	24	45	7	16	9	0	69	24	235
2014	CO-01	25	54	0	8	13	0	79	21	24
2014	CO-02	25	42	7	17	9	0	67	26	163
2014	CO-03	21	49	11	15	4	0	70	19	47
2011	CO	20	41	20	11	7	0	61	18	191
2011	CO-01	17	39	22	13	9	0	57	22	23
2011	CO-02	19	37	23	14	7	0	56	21	124
2011	CO-03	21	55	13	3	8	0	76	11	38
2008	CO	18	43	18	11	9	1	62	20	148
2008	CO-01	17	50	17	11	6	0	67	17	18
2008	CO-02	15	43	18	13	10	2	59	23	96
2008	CO-03	26	48	22	4	0	0	74	4	27

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	37	38	15	7	2	0	0	76	10	228
2017	CO-01	40	47	7	7	0	0	0	87	7	15
2017	CO-02	35	38	15	9	2	0	0	73	12	164
2017	CO-03	41	41	13	0	3	0	3	84	3	39
2014	CO	42	42	9	5	2	0	0	84	6	235
2014	CO-01	42	42	8	4	4	0	0	83	8	24
2014	CO-02	43	42	10	4	1	0	0	85	6	163
2014	CO-03	38	45	6	6	2	2	0	85	9	47
2011	CO	41	42	12	4	2	0	0	83	6	191
2011	CO-01	48	26	17	4	4	0	0	74	9	23
2011	CO-02	41	44	10	2	2	0	0	85	4	124
2011	CO-03	37	47	11	5	0	0	0	84	5	38
2008	CO	36	44	11	5	5	0	0	80	9	148
2008	CO-01	33	39	11	17	0	0	0	72	17	18
2008	CO-02	35	45	9	4	6	0	0	80	10	96
2008	CO-03	37	52	11	0	0	0	0	89	0	27

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	42	40	8	6	4	0	82	10	229
2017	CO-01	47	27	13	7	7	0	73	13	15
2017	CO-02	41	41	6	7	5	0	82	12	164
2017	CO-03	45	43	13	0	0	0	88	0	40
2014	CO	50	38	6	4	2	0	88	6	235
2014	CO-01	50	29	8	4	8	0	79	13	24
2014	CO-02	51	40	6	2	1	0	91	4	163
2014	CO-03	47	38	4	9	0	2	87	9	47
2011	CO	51	35	9	4	2	0	85	6	191
2011	CO-01	39	26	13	17	4	0	65	22	23
2011	CO-02	52	35	10	2	1	0	88	2	124
2011	CO-03	53	39	3	3	3	0	92	5	38
2008	CO	45	45	3	5	2	0	90	7	148
2008	CO-01	33	44	6	11	6	0	78	17	18
2008	CO-02	50	43	2	3	2	0	93	5	96
2008	CO-03	37	63	0	0	0	0	100	0	27

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	40	41	9	7	3	0	0	81	10	229
2017	CO-01	60	27	13	0	0	0	0	87	0	15
2017	CO-02	39	40	9	8	4	1	1	80	12	164
2017	CO-03	33	50	10	8	0	0	0	83	8	40
2014	CO	45	38	8	8	1	0	0	83	9	234
2014	CO-01	62	21	0	8	8	0	0	83	17	24
2014	CO-02	40	42	9	9	1	0	0	82	9	162
2014	CO-03	53	32	9	6	0	0	0	85	6	47

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	41	36	8	7	7	0	0	77	15	229
2017	CO-01	53	33	0	7	7	0	0	87	13	15
2017	CO-02	39	34	11	8	7	1	1	73	15	164
2017	CO-03	35	48	0	8	10	0	0	83	18	40
2014	CO	45	35	7	7	6	0	0	80	13	235
2014	CO-01	46	38	8	4	4	0	0	83	8	24
2014	CO-02	41	39	7	6	6	1	0	81	12	163
2014	CO-03	57	21	6	11	4	0	0	79	15	47
2011	CO	42	38	9	7	4	1	0	81	11	191
2011	CO-01	39	43	17	0	0	0	0	83	0	23
2011	CO-02	36	40	9	8	6	1	0	77	14	124
2011	CO-03	58	29	5	8	0	0	0	87	8	38

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	24	20	12	17	19	2	6	48	39	229
2017	CO-01	33	13	27	0	13	0	13	54	15	15
2017	CO-02	22	20	11	16	21	2	7	46	42	164
2017	CO-03	25	25	8	25	15	3	0	51	41	40
2014	CO	32	25	11	10	11	3	6	63	24	235
2014	CO-01	46	25	8	0	8	4	8	81	10	24
2014	CO-02	29	27	12	12	9	4	7	63	24	163
2014	CO-03	36	19	13	9	21	0	2	57	30	47
2011	CO	26	20	12	14	14	4	11	54	33	191
2011	CO-01	26	26	9	4	13	0	22	67	22	23
2011	CO-02	23	20	12	15	15	6	9	50	36	124
2011	CO-03	37	16	8	16	13	0	11	59	32	38
2008	CO	18	28	12	14	18	2	9	51	35	148
2008	CO-01	28	28	6	11	17	0	11	63	31	18
2008	CO-02	16	25	16	15	17	3	9	46	36	96
2008	CO-03	19	33	7	15	22	0	4	54	38	27

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	24	46	14	11	5	70	16	229
2017	CO-01	27	60	7	7	0	87	7	15
2017	CO-02	21	47	13	12	6	68	18	164
2017	CO-03	33	43	15	8	3	75	10	40
2014	CO	27	44	14	7	9	71	16	235
2014	CO-01	21	54	8	4	13	75	17	24
2014	CO-02	25	44	16	7	9	68	16	163
2014	CO-03	38	40	9	9	4	79	13	47
2011	CO	28	46	13	8	5	74	13	191
2011	CO-01	30	43	13	9	4	74	13	23
2011	CO-02	29	41	15	10	5	70	15	124
2011	CO-03	24	63	8	3	3	87	5	38
2008	CO	26	46	14	9	5	72	14	148
2008	CO-01	28	39	17	11	6	67	17	18
2008	CO-02	25	43	16	11	5	68	17	96
2008	CO-03	30	67	4	0	0	96	0	27

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	16	37	14	18	14	0	0	54	32	229
2017	CO-01	13	53	0	27	7	0	0	67	33	15
2017	CO-02	14	38	16	16	14	0	1	53	31	164
2017	CO-03	15	35	13	18	20	0	0	50	38	40
2014	CO	16	33	22	17	12	1	0	49	29	235
2014	CO-01	25	17	25	17	17	0	0	42	33	24
2014	CO-02	14	34	21	15	13	1	0	49	29	163
2014	CO-03	17	38	21	19	4	0	0	55	23	47
2011	CO	15	41	19	14	8	2	0	58	23	191
2011	CO-01	22	48	13	4	9	4	0	73	14	23
2011	CO-02	13	40	18	15	11	2	0	55	27	124
2011	CO-03	18	37	26	18	0	0	0	55	18	38

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	28	42	9	14	7	70	20	229
2017	CO-01	47	33	7	7	7	80	13	15
2017	CO-02	26	45	9	15	5	70	21	164
2017	CO-03	23	38	13	15	13	60	28	40

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	32	42	12	9	4	0	74	13	228
2017	CO-01	47	33	0	20	0	0	80	20	15
2017	CO-02	33	39	13	9	6	1	72	14	163
2017	CO-03	25	55	10	10	0	0	80	10	40
2014	CO	39	41	11	5	5	0	80	9	235
2014	CO-01	37	29	8	8	13	4	70	22	24
2014	CO-02	38	40	12	6	4	0	79	9	163
2014	CO-03	43	47	6	0	4	0	89	4	47
2011	CO	35	46	9	8	1	1	82	9	189
2011	CO-01	35	57	0	9	0	0	91	9	23
2011	CO-02	31	45	11	11	1	1	77	12	122
2011	CO-03	45	47	5	3	0	0	92	3	38
2008	CO	42	38	7	10	3	0	80	13	149
2008	CO-01	44	33	17	6	0	0	78	6	18
2008	CO-02	39	38	7	14	3	0	76	17	96
2008	CO-03	52	48	0	0	0	0	100	0	27

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	20	38	13	17	13	58	29	229
2017	CO-01	33	27	13	20	7	60	27	15
2017	CO-02	18	42	13	15	12	60	27	164
2017	CO-03	18	35	10	20	18	53	38	40

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	42	41	10	5	2	0	83	7	229
2017	CO-01	60	27	13	0	0	0	87	0	15
2017	CO-02	40	41	10	6	3	0	80	9	164
2017	CO-03	43	45	10	3	0	0	88	3	40
2014	CO	56	29	10	3	2	0	85	5	235
2014	CO-01	71	21	0	8	0	0	92	8	24
2014	CO-02	53	31	12	1	2	1	85	3	163
2014	CO-03	60	23	9	6	2	0	83	9	47
2011	CO	53	36	8	2	1	0	88	3	190
2011	CO-01	52	35	4	4	4	0	87	9	23
2011	CO-02	49	39	9	2	1	0	88	3	124
2011	CO-03	65	30	5	0	0	0	95	0	37

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	13	39	17	18	13	0	52	31	229
2017	CO-01	13	47	13	20	7	0	60	27	15
2017	CO-02	11	38	18	18	15	0	49	33	164
2017	CO-03	15	43	15	18	10	0	58	28	40
2014	CO	14	35	19	17	14	0	49	32	235
2014	CO-01	21	33	25	0	21	0	54	21	24
2014	CO-02	12	31	20	21	15	1	43	36	163
2014	CO-03	19	49	13	11	9	0	68	19	47
2011	CO	25	40	16	14	4	1	65	18	189
2011	CO-01	39	22	13	26	0	0	61	26	23
2011	CO-02	20	40	18	15	6	2	60	21	123
2011	CO-03	35	51	11	3	0	0	86	3	37

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	15	27	20	21	16	1	0	43	37	229
2017	CO-01	13	53	7	20	7	0	0	67	27	15
2017	CO-02	13	26	23	20	18	1	1	39	38	164
2017	CO-03	20	20	20	28	13	0	0	40	40	40
2014	CO	15	32	18	17	18	0	0	47	35	235
2014	CO-01	21	17	25	8	29	0	0	37	38	24
2014	CO-02	12	31	20	19	18	0	0	42	37	163
2014	CO-03	26	45	4	13	13	0	0	70	26	47

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	23	41	14	10	10	0	0	65	21	229
2017	CO-01	20	47	20	13	0	0	0	67	13	15
2017	CO-02	23	41	14	11	10	0	1	64	21	164
2017	CO-03	23	43	15	8	13	0	0	65	20	40
2014	CO	23	43	15	9	9	0	0	67	18	235
2014	CO-01	37	21	13	21	8	0	0	58	29	24
2014	CO-02	20	46	17	9	8	0	0	66	17	163
2014	CO-03	30	45	11	4	11	0	0	74	15	47
2011	CO	36	40	15	6	2	1	1	78	7	191
2011	CO-01	43	39	17	0	0	0	0	83	0	23
2011	CO-02	35	39	15	6	2	1	2	76	9	124
2011	CO-03	29	50	13	8	0	0	0	79	8	38

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	29	44	15	7	5	0	73	12	228
2017	CO-01	47	40	7	7	0	0	87	7	15
2017	CO-02	27	44	14	9	7	0	71	15	164
2017	CO-03	26	54	18	0	3	0	79	3	39
2014	CO	38	39	11	9	3	1	77	12	235
2014	CO-01	46	42	0	13	0	0	87	13	24
2014	CO-02	36	42	10	7	4	1	78	12	163
2014	CO-03	43	28	17	11	2	0	70	13	47
2011	CO	41	41	11	6	1	0	82	7	191
2011	CO-01	52	30	9	4	4	0	83	9	23
2011	CO-02	40	40	13	7	1	0	79	8	124
2011	CO-03	42	53	5	0	0	0	95	0	38
2008	CO	39	44	7	6	4	0	82	10	148
2008	CO-01	44	39	6	6	6	0	83	11	18
2008	CO-02	36	43	9	7	4	0	79	11	96
2008	CO-03	41	59	0	0	0	0	100	0	27

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	39	42	14	3	2	0	0	81	5	229
2017	CO-01	33	53	13	0	0	0	0	87	0	15
2017	CO-02	40	42	14	2	2	0	0	82	4	164
2017	CO-03	38	45	8	10	0	0	0	83	10	40
2014	CO	34	44	10	8	2	1	1	80	10	235
2014	CO-01	54	46	0	0	0	0	0	100	0	24
2014	CO-02	31	44	10	9	2	1	2	77	12	163
2014	CO-03	34	45	15	6	0	0	0	79	6	47
2011	CO	29	43	17	8	2	1	1	73	10	191
2011	CO-01	48	39	9	0	0	0	4	91	0	23
2011	CO-02	26	41	20	9	3	1	0	67	12	124
2011	CO-03	26	53	11	11	0	0	0	79	11	38
2008	CO	22	42	18	14	4	0	1	64	18	148
2008	CO-01	50	33	6	11	0	0	0	83	11	18
2008	CO-02	19	50	13	13	5	0	1	69	18	96
2008	CO-03	7	30	37	22	4	0	0	37	26	27

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	10	27	34	15	10	1	3	26	38	229
2017	CO-01	0	7	40	27	13	0	13	46	8	15
2017	CO-02	10	27	32	16	11	1	3	28	38	164
2017	CO-03	13	38	38	10	3	0	0	13	50	40
2014	CO	9	21	35	20	8	2	5	30	33	234
2014	CO-01	17	4	50	21	4	0	4	26	22	24
2014	CO-02	8	23	28	22	9	3	6	34	35	162
2014	CO-03	11	21	47	15	6	0	0	21	32	47
2011	CO	6	23	34	26	7	1	4	35	30	191
2011	CO-01	13	13	39	17	9	0	9	29	29	23
2011	CO-02	6	25	31	27	7	0	4	36	32	124
2011	CO-03	3	21	45	29	3	0	0	32	24	38
2008	CO	4	22	50	16	7	0	1	23	27	147
2008	CO-01	6	24	41	18	12	0	0	29	29	17
2008	CO-02	3	22	50	18	7	0	0	25	25	96
2008	CO-03	4	22	59	7	4	0	4	12	27	27

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	8	20	22	25	17	2	5	45	31	229
2017	CO-01	0	0	27	40	20	0	13	69	0	15
2017	CO-02	8	19	20	25	20	3	5	49	29	164
2017	CO-03	13	33	30	23	3	0	0	25	45	40
2014	CO	9	16	31	26	14	2	4	41	26	235
2014	CO-01	21	0	33	25	17	0	4	43	22	24
2014	CO-02	6	18	29	25	15	2	5	43	26	163
2014	CO-03	11	17	34	30	6	2	0	37	28	47
2011	CO	5	13	27	28	19	4	5	51	19	189
2011	CO-01	0	14	36	27	5	0	18	39	17	22
2011	CO-02	7	12	23	24	24	6	3	54	21	123
2011	CO-03	0	13	39	37	11	0	0	47	13	38
2008	CO	5	14	30	31	14	2	5	47	20	147
2008	CO-01	6	12	24	41	6	0	12	53	20	17
2008	CO-02	3	14	30	31	18	1	3	51	17	96
2008	CO-03	7	15	37	26	7	0	7	36	24	27

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	13	18	32	20	13	1	3	34	32	229
2017	CO-01	0	0	20	40	27	0	13	77	0	15
2017	CO-02	13	18	32	20	13	1	2	35	32	164
2017	CO-03	18	25	38	15	3	0	3	18	44	40
2014	CO	15	20	27	23	12	1	3	36	36	233
2014	CO-01	8	13	21	42	13	0	4	56	22	24
2014	CO-02	16	19	25	23	12	1	3	37	36	161
2014	CO-03	17	23	34	15	11	0	0	26	40	47
2011	CO	12	22	32	19	9	1	4	30	36	190
2011	CO-01	4	17	22	35	13	0	9	52	24	23
2011	CO-02	14	22	33	19	9	0	4	29	37	123
2011	CO-03	13	26	39	13	8	0	0	21	39	38
2008	CO	9	14	32	33	8	1	3	43	23	148
2008	CO-01	6	12	12	53	6	0	12	67	20	17
2008	CO-02	8	16	34	28	11	0	2	40	24	96
2008	CO-03	7	7	41	41	0	0	4	42	15	27

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	7	13	39	25	12	1	1	38	21	228
2017	CO-01	0	7	43	36	7	0	7	46	8	14
2017	CO-02	9	12	38	26	13	2	1	39	21	164
2017	CO-03	5	23	48	23	3	0	0	25	28	40
2014	CO	6	15	33	31	11	1	3	43	22	235
2014	CO-01	0	0	25	50	21	0	4	74	0	24
2014	CO-02	7	18	33	27	10	1	3	39	26	163
2014	CO-03	6	15	38	34	6	0	0	40	21	47
2011	CO	6	22	28	28	12	1	4	42	29	190
2011	CO-01	0	4	39	30	13	0	13	50	5	23
2011	CO-02	7	24	26	28	11	1	2	40	33	123
2011	CO-03	5	26	29	26	13	0	0	39	32	38
2008	CO	7	14	43	26	10	1	1	36	21	148
2008	CO-01	0	11	22	44	22	0	0	67	11	18
2008	CO-02	9	16	40	24	11	0	0	35	25	96
2008	CO-03	4	11	59	22	0	0	4	23	15	27

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	8	20	28	24	13	1	6	39	30	229
2017	CO-01	0	7	40	33	13	0	7	50	7	15
2017	CO-02	9	17	27	24	14	1	7	42	29	164
2017	CO-03	8	38	33	20	3	0	0	23	45	40
2014	CO	11	18	29	23	14	2	4	39	31	235
2014	CO-01	4	4	42	25	21	0	4	48	9	24
2014	CO-02	12	18	28	21	15	2	5	38	32	163
2014	CO-03	11	26	26	28	9	0	2	37	37	47
2011	CO	19	16	27	19	11	3	6	33	38	190
2011	CO-01	9	13	48	9	13	0	9	24	24	23
2011	CO-02	18	18	22	24	9	3	7	36	40	123
2011	CO-03	32	13	32	13	11	0	0	24	45	38
2008	CO	20	24	25	18	10	0	3	29	45	147
2008	CO-01	6	24	18	24	29	0	0	53	29	17
2008	CO-02	18	26	26	21	8	0	1	29	44	96
2008	CO-03	33	26	26	7	0	0	7	8	64	27

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	3	10	23	29	21	3	10	58	16	229
2017	CO-01	0	0	7	33	40	7	13	92	0	15
2017	CO-02	4	10	21	30	22	3	10	60	16	164
2017	CO-03	3	13	38	30	10	3	5	43	16	40
2014	CO	5	11	23	29	24	4	5	58	17	235
2014	CO-01	4	13	8	50	25	0	0	75	17	24
2014	CO-02	5	12	23	26	23	6	6	55	19	163
2014	CO-03	4	9	28	30	28	0	2	59	13	47
2011	CO	3	7	23	33	22	5	6	62	11	188
2011	CO-01	0	13	22	43	4	0	17	58	16	23
2011	CO-02	4	7	25	26	26	6	6	59	13	122
2011	CO-03	0	3	24	51	22	0	0	73	3	37
2008	CO	3	5	31	33	18	4	5	57	9	148
2008	CO-01	0	0	17	44	22	6	11	80	0	18
2008	CO-02	2	5	36	32	17	3	4	53	8	96
2008	CO-03	11	7	22	30	26	0	4	58	19	27

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	15	24	31	19	7	1	3	28	41	229
2017	CO-01	7	7	20	27	33	0	7	64	14	15
2017	CO-02	15	26	28	22	5	1	2	28	42	164
2017	CO-03	20	30	40	10	0	0	0	10	50	40
2014	CO	15	23	34	18	7	1	2	26	39	235
2014	CO-01	8	0	42	29	13	0	8	45	9	24
2014	CO-02	17	25	31	17	7	2	1	25	43	163
2014	CO-03	11	30	38	15	6	0	0	21	40	47

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	71	14	6	3	3	0	3	88	6	229
2017	CO-01	73	13	7	0	7	0	0	87	7	15
2017	CO-02	73	14	5	2	3	0	3	89	5	164
2017	CO-03	58	18	8	10	3	0	5	79	13	40
2014	CO	79	11	3	3	1	1	3	93	4	235
2014	CO-01	75	4	4	0	4	4	8	90	5	24
2014	CO-02	79	12	2	2	1	1	3	95	3	163
2014	CO-03	79	11	4	6	0	0	0	89	6	47
2011	CO	74	14	3	3	1	0	5	93	4	190
2011	CO-01	70	9	9	4	4	0	4	82	9	23
2011	CO-02	77	13	2	2	0	0	6	95	3	124
2011	CO-03	65	24	3	5	0	0	3	92	6	37
2008	CO	73	12	5	2	2	2	3	90	4	148
2008	CO-01	67	17	6	6	0	0	6	88	6	18
2008	CO-02	75	13	6	0	2	2	2	91	2	96
2008	CO-03	74	11	4	7	4	0	0	85	11	27

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	27	29	13	10	10	7	5	63	22	229
2017	CO-01	47	27	13	7	7	0	0	73	13	15
2017	CO-02	26	28	13	9	10	8	7	63	22	164
2017	CO-03	15	35	18	13	13	8	0	54	27	40
2014	CO	35	25	8	12	9	7	4	67	24	235
2014	CO-01	42	29	4	13	8	4	0	74	22	24
2014	CO-02	34	23	10	12	8	9	5	66	23	163
2014	CO-03	36	28	4	13	11	4	4	70	26	47

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	46	30	8	8	8	1	76	16	229
2017	CO-01	47	40	0	13	0	0	87	13	15
2017	CO-02	43	31	9	8	8	1	75	16	164
2017	CO-03	48	25	13	5	10	0	73	15	40
2014	CO	47	25	9	10	7	2	73	18	235
2014	CO-01	50	21	13	8	8	0	71	17	24
2014	CO-02	48	23	10	11	6	2	73	18	163
2014	CO-03	43	32	4	9	11	2	76	20	47

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	38	32	14	10	4	2	72	14	228
2017	CO-01	40	40	13	0	7	0	80	7	15
2017	CO-02	36	34	13	11	3	2	72	14	163
2017	CO-03	38	28	20	8	8	0	65	15	40
2014	CO	29	42	12	9	6	2	73	15	234
2014	CO-01	46	33	13	4	4	0	79	8	24
2014	CO-02	27	42	10	12	6	2	71	18	162
2014	CO-03	30	49	15	2	4	0	79	6	47
2011	CO	37	39	9	10	3	2	78	13	191
2011	CO-01	39	35	9	9	0	9	81	10	23
2011	CO-02	36	42	10	6	4	2	80	11	124
2011	CO-03	39	32	5	21	3	0	71	24	38
2008	CO	30	40	14	9	3	3	72	13	148
2008	CO-01	28	39	22	0	6	6	71	6	18
2008	CO-02	29	40	13	13	3	3	71	16	96
2008	CO-03	30	44	15	7	0	4	77	8	27

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	22	23	12	16	14	13	0	53	34	229
2017	CO-01	20	27	7	20	13	13	0	54	38	15
2017	CO-02	22	20	13	16	13	15	1	49	35	164
2017	CO-03	23	38	10	8	15	8	0	65	24	40
2014	CO	26	27	15	13	11	8	1	58	26	234
2014	CO-01	25	38	8	17	8	4	0	65	26	24
2014	CO-02	23	22	17	14	13	10	1	51	30	162
2014	CO-03	38	36	9	9	4	2	2	78	13	47
2011	CO	29	28	15	12	8	8	0	62	22	191
2011	CO-01	22	30	4	17	13	13	0	60	35	23
2011	CO-02	28	25	17	10	10	10	0	59	22	124
2011	CO-03	32	42	13	13	0	0	0	74	13	38
2008	CO	28	26	16	9	7	14	0	63	19	148
2008	CO-01	22	17	28	6	6	22	0	50	14	18
2008	CO-02	23	30	17	8	7	15	0	62	18	96
2008	CO-03	48	22	7	11	4	7	0	76	16	27

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	11	15	20	12	15	26	0	36	37	229
2017	CO-01	27	7	27	0	7	33	0	50	10	15
2017	CO-02	7	16	21	12	15	29	0	32	38	164
2017	CO-03	15	20	18	15	20	13	0	40	40	40
2014	CO	10	18	14	15	15	27	1	39	42	235
2014	CO-01	17	8	17	8	13	38	0	40	33	24
2014	CO-02	8	17	13	17	16	28	1	35	46	163
2014	CO-03	15	26	15	15	11	19	0	50	32	47

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	46	34	7	10	2	0	81	13	229
2017	CO-01	60	27	13	0	0	0	87	0	15
2017	CO-02	45	37	4	11	2	1	83	13	164
2017	CO-03	40	28	18	13	3	0	68	15	40
2014	CO	51	35	7	6	1	0	86	7	235
2014	CO-01	62	21	4	13	0	0	83	13	24
2014	CO-02	48	40	9	2	1	0	88	4	163
2014	CO-03	60	23	2	13	2	0	83	15	47

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	46	34	7	7	6	0	0	80	13	229
2017	CO-01	47	27	13	13	0	0	0	73	13	15
2017	CO-02	48	35	7	7	4	0	0	83	10	164
2017	CO-03	33	38	5	8	18	0	0	70	25	40
2014	CO	37	38	10	8	6	1	0	76	14	235
2014	CO-01	46	21	13	17	4	0	0	67	21	24
2014	CO-02	38	40	9	6	6	1	0	79	12	163
2014	CO-03	28	38	11	9	11	2	2	69	20	47
2011	CO	37	40	12	7	4	1	0	77	11	191
2011	CO-01	30	65	4	0	0	0	0	96	0	23
2011	CO-02	38	37	12	8	5	0	0	75	13	124
2011	CO-03	32	39	13	8	5	3	0	73	14	38
2008	CO	35	38	10	9	8	0	0	73	17	149
2008	CO-01	39	33	6	11	11	0	0	72	22	18
2008	CO-02	40	34	11	9	5	0	0	74	15	96
2008	CO-03	19	63	11	0	7	0	0	81	7	27

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	53	26	8	7	6	0	80	12	229
2017	CO-01	53	27	13	7	0	0	80	7	15
2017	CO-02	55	27	6	6	5	1	83	11	164
2017	CO-03	45	23	10	10	13	0	68	23	40
2014	CO	47	30	11	6	4	2	79	10	235
2014	CO-01	50	25	8	13	4	0	75	17	24
2014	CO-02	48	31	11	3	4	2	81	8	163
2014	CO-03	43	28	13	13	2	2	72	15	47
2011	CO	49	30	11	5	4	2	80	9	191
2011	CO-01	30	52	9	0	4	4	86	5	23
2011	CO-02	52	24	11	7	4	1	77	11	124
2011	CO-03	45	39	11	0	3	3	86	3	38
2008	CO	44	30	9	9	5	3	76	14	149
2008	CO-01	44	17	17	11	6	6	65	18	18
2008	CO-02	46	30	9	7	6	1	77	14	96
2008	CO-03	37	44	7	7	0	4	85	8	27

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	50	29	10	8	3	1	80	11	229
2017	CO-01	53	20	7	20	0	0	73	20	15
2017	CO-02	51	29	9	6	3	1	81	9	164
2017	CO-03	40	33	15	10	3	0	73	13	40
2014	CO	41	33	14	9	3	0	74	12	235
2014	CO-01	42	33	4	17	4	0	75	21	24
2014	CO-02	42	34	14	7	2	1	77	9	163
2014	CO-03	38	30	15	13	4	0	68	17	47
2011	CO	46	36	4	7	5	2	84	12	190
2011	CO-01	39	35	9	17	0	0	74	17	23
2011	CO-02	46	35	4	6	7	2	83	13	123
2011	CO-03	42	47	3	5	0	3	92	5	38
2008	CO	39	37	7	13	3	1	77	16	148
2008	CO-01	33	33	6	22	6	0	67	28	18
2008	CO-02	43	36	7	12	2	0	79	14	95
2008	CO-03	30	56	7	7	0	0	85	7	27

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	77	13	2	2	1	0	4	94	4	228
2017	CO-01	80	7	0	7	0	0	7	93	7	15
2017	CO-02	77	13	3	1	2	1	4	94	3	163
2017	CO-03	78	13	0	5	0	0	5	95	5	40
2014	CO	82	9	4	1	1	1	3	94	2	235
2014	CO-01	67	8	0	4	4	4	13	90	10	24
2014	CO-02	83	9	4	1	1	1	2	95	1	163
2014	CO-03	85	6	6	2	0	0	0	91	2	47
2011	CO	79	12	2	1	1	0	6	97	2	190
2011	CO-01	70	9	4	0	4	0	13	90	5	23
2011	CO-02	80	12	2	1	0	0	6	97	1	123
2011	CO-03	79	16	0	3	0	0	3	97	3	38
2008	CO	77	6	4	3	2	1	7	90	5	148
2008	CO-01	67	11	11	0	6	0	6	82	6	18
2008	CO-02	78	6	3	3	1	1	7	92	5	96
2008	CO-03	85	4	4	4	4	0	0	89	7	27

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	61	20	5	7	5	0	1	83	12	228
2017	CO-01	67	13	7	13	0	0	0	80	13	15
2017	CO-02	61	22	4	5	5	1	2	85	11	164
2017	CO-03	55	20	5	15	5	0	0	75	20	40
2014	CO	64	22	4	4	4	2	0	88	8	235
2014	CO-01	67	21	4	0	8	0	0	87	8	24
2014	CO-02	61	23	5	4	3	2	1	87	8	163
2014	CO-03	74	17	2	2	4	0	0	91	6	47
2011	CO	63	28	3	3	4	0	0	91	6	189
2011	CO-01	78	17	0	0	4	0	0	96	4	23
2011	CO-02	55	33	4	4	4	0	0	88	8	124
2011	CO-03	78	19	0	0	3	0	0	97	3	36

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	58	22	6	7	5	1	81	13	228
2017	CO-01	67	27	0	7	0	0	93	7	15
2017	CO-02	63	20	4	8	4	1	84	12	164
2017	CO-03	35	33	15	8	10	0	68	18	40

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	56	22	9	6	6	2	79	12	228
2017	CO-01	60	33	0	7	0	0	93	7	15
2017	CO-02	57	21	10	5	4	2	80	10	164
2017	CO-03	45	25	8	8	13	3	72	21	40

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	55	23	8	7	7	1	79	13	227
2017	CO-01	60	20	20	0	0	0	80	0	15
2017	CO-02	56	25	6	7	6	1	81	13	163
2017	CO-03	45	23	10	8	15	0	68	23	40
2014	CO	53	26	9	7	5	0	79	12	235
2014	CO-01	37	38	17	4	4	0	75	8	24
2014	CO-02	57	25	7	5	5	1	83	10	163
2014	CO-03	47	26	9	15	4	0	72	19	47

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	33	20	13	13	17	3	0	55	31	30
2017	CO-03	32	18	14	14	18	4	0	52	33	28
2014	CO	20	17	17	17	9	14	6	46	32	35
2014	CO-03	21	18	18	15	9	12	6	48	30	33

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	28	27	14	9	13	10	0	60	24	229
2017	CO-01	33	40	7	13	7	0	0	73	20	15
2017	CO-02	26	26	16	7	14	11	0	59	23	164
2017	CO-03	28	28	15	10	13	8	0	59	24	40
2014	CO	27	29	16	7	7	13	0	65	16	235
2014	CO-01	37	21	25	0	17	0	0	58	17	24
2014	CO-02	25	30	17	7	7	15	0	64	17	163
2014	CO-03	32	30	11	11	0	15	2	74	13	47
2011	CO	21	46	14	5	7	7	1	72	13	191
2011	CO-01	22	61	4	4	9	0	0	83	13	23
2011	CO-02	18	44	16	4	7	10	1	69	13	124
2011	CO-03	26	47	13	8	5	0	0	74	13	38

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	21	27	18	13	18	3	0	50	31	228
2017	CO-01	33	27	13	13	13	0	0	60	27	15
2017	CO-02	19	27	21	12	17	4	1	48	30	164
2017	CO-03	18	33	10	15	23	0	0	51	38	39
2014	CO	22	26	23	16	8	6	0	50	25	235
2014	CO-01	37	17	21	4	17	4	0	56	22	24
2014	CO-02	18	26	25	17	8	6	0	47	27	163
2014	CO-03	28	28	21	15	2	6	0	59	18	47
2011	CO	18	37	24	11	6	3	1	58	17	191
2011	CO-01	13	43	26	13	4	0	0	57	17	23
2011	CO-02	19	36	23	10	8	5	0	58	19	124
2011	CO-03	18	39	29	13	0	0	0	58	13	38
2008	CO	22	31	22	11	10	4	0	55	21	147
2008	CO-01	22	33	22	6	11	6	0	59	18	18
2008	CO-02	19	30	25	14	8	4	0	51	23	96
2008	CO-03	27	42	15	8	8	0	0	69	15	26

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	15	24	21	15	18	6	0	41	36	229
2017	CO-01	27	27	13	20	7	7	0	57	29	15
2017	CO-02	13	24	24	13	19	7	1	40	34	164
2017	CO-03	10	25	20	20	23	3	0	36	44	40
2014	CO	15	22	25	18	12	8	0	40	32	235
2014	CO-01	33	17	25	4	17	4	0	52	22	24
2014	CO-02	12	20	26	21	12	9	0	35	36	163
2014	CO-03	17	32	23	11	11	6	0	52	23	47
2011	CO	8	33	29	18	5	7	0	44	25	191
2011	CO-01	9	30	26	17	4	13	0	45	25	23
2011	CO-02	7	32	29	19	6	7	0	43	26	124
2011	CO-03	5	37	34	18	3	3	0	43	22	38
2008	CO	11	36	20	16	8	7	0	52	26	148
2008	CO-01	11	44	22	17	6	0	0	56	22	18
2008	CO-02	9	33	21	16	11	9	0	47	30	96
2008	CO-03	19	44	19	15	0	4	0	65	15	27

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	17	24	16	15	20	9	44	39	229
2017	CO-01	33	13	27	0	13	13	54	15	15
2017	CO-02	15	24	16	16	19	10	44	39	164
2017	CO-03	8	30	15	18	28	3	38	46	40
2014	CO	18	23	21	13	14	10	46	30	235
2014	CO-01	33	21	17	8	17	4	56	26	24
2014	CO-02	15	21	22	13	15	13	42	32	163
2014	CO-03	21	32	21	13	9	4	56	22	47
2011	CO	12	36	25	12	8	8	52	21	191
2011	CO-01	13	30	22	22	4	9	48	29	23
2011	CO-02	10	35	27	10	9	10	49	21	124
2011	CO-03	16	45	26	5	8	0	61	13	38
2008	CO	16	33	18	10	10	13	56	23	149
2008	CO-01	17	39	11	11	6	17	67	20	18
2008	CO-02	14	30	22	11	10	13	50	25	96
2008	CO-03	22	48	11	7	4	7	76	12	27

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	18	29	17	16	15	4	0	49	32	229
2017	CO-01	33	27	13	13	13	0	0	60	27	15
2017	CO-02	16	30	16	15	17	5	0	49	34	164
2017	CO-03	10	28	30	20	10	3	0	38	31	40
2014	CO	20	29	21	17	11	3	0	50	29	235
2014	CO-01	37	17	13	17	17	0	0	54	33	24
2014	CO-02	17	31	20	18	11	3	1	50	30	163
2014	CO-03	19	30	30	13	6	2	0	50	20	47
2011	CO	14	40	26	14	3	4	0	56	17	191
2011	CO-01	9	30	17	30	4	9	0	43	38	23
2011	CO-02	14	40	28	14	2	3	0	55	16	124
2011	CO-03	13	45	26	8	5	3	0	59	14	38
2008	CO	17	44	18	14	4	3	0	63	19	149
2008	CO-01	28	28	11	28	6	0	0	56	33	18
2008	CO-02	16	44	21	11	5	3	0	61	17	96
2008	CO-03	11	67	11	11	0	0	0	78	11	27

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	24	39	17	13	6	1	63	20	228
2017	CO-01	47	27	7	20	0	0	73	20	15
2017	CO-02	23	38	15	14	8	2	62	22	164
2017	CO-03	20	40	30	8	3	0	60	10	40
2014	CO	27	40	15	11	6	1	67	18	235
2014	CO-01	50	13	21	8	8	0	62	17	24
2014	CO-02	25	39	17	13	6	1	65	19	163
2014	CO-03	23	57	6	6	6	0	81	13	47
2011	CO	20	50	15	12	3	1	70	14	190
2011	CO-01	22	48	17	9	4	0	70	13	23
2011	CO-02	19	51	15	12	2	1	70	15	123
2011	CO-03	18	50	16	13	3	0	68	16	38

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	40	45	8	3	2	1	86	6	229
2017	CO-01	53	33	7	0	0	7	93	0	15
2017	CO-02	36	47	10	4	3	1	83	7	164
2017	CO-03	48	45	3	5	0	0	93	5	40
2014	CO	47	37	8	4	2	2	86	6	235
2014	CO-01	54	25	0	8	8	4	83	17	24
2014	CO-02	47	38	8	4	1	2	87	5	163
2014	CO-03	47	38	13	2	0	0	85	2	47
2011	CO	40	41	14	3	1	1	82	3	189
2011	CO-01	30	39	26	0	0	4	73	0	23
2011	CO-02	39	43	13	4	1	0	82	5	123
2011	CO-03	49	41	11	0	0	0	89	0	37

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	37	37	11	6	7	2	0	75	14	229
2017	CO-01	40	40	7	0	13	0	0	80	13	15
2017	CO-02	37	37	12	6	8	1	0	74	14	164
2017	CO-03	33	40	8	10	5	5	0	76	16	40
2014	CO	40	39	6	7	4	3	1	83	12	235
2014	CO-01	42	33	0	8	13	4	0	78	22	24
2014	CO-02	38	40	5	7	4	4	1	83	12	163
2014	CO-03	47	36	11	4	2	0	0	83	6	47
2011	CO	41	36	11	6	5	1	0	78	11	190
2011	CO-01	39	39	4	4	4	9	0	86	10	23
2011	CO-02	35	40	12	8	5	0	0	75	13	123
2011	CO-03	55	26	11	3	5	0	0	82	8	38
2008	CO	30	39	15	6	6	3	1	72	13	148
2008	CO-01	39	33	6	11	6	6	0	76	18	18
2008	CO-02	25	40	20	7	4	3	1	67	12	96
2008	CO-03	37	52	4	0	7	0	0	89	7	27

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	28	31	17	13	8	3	60	22	229
2017	CO-01	47	27	7	7	13	0	73	20	15
2017	CO-02	26	34	16	12	9	4	61	22	164
2017	CO-03	25	25	20	23	8	0	50	30	40
2014	CO	29	39	13	9	5	5	72	14	235
2014	CO-01	33	21	13	8	13	13	62	24	24
2014	CO-02	27	43	14	8	3	5	74	12	163
2014	CO-03	36	34	11	11	6	2	72	17	47
2011	CO	24	46	16	8	4	1	71	12	190
2011	CO-01	17	43	26	9	4	0	61	13	23
2011	CO-02	23	49	16	8	2	2	73	11	123
2011	CO-03	32	42	11	8	8	0	74	16	38

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	19	24	17	13	13	13	1	50	30	229
2017	CO-01	40	33	13	0	7	7	0	79	7	15
2017	CO-02	16	23	19	15	12	13	1	46	31	164
2017	CO-03	15	30	13	15	18	10	0	50	36	40
2014	CO	18	27	13	13	8	20	1	57	27	235
2014	CO-01	17	29	13	4	21	17	0	55	30	24
2014	CO-02	17	26	13	15	6	22	2	56	27	163
2014	CO-03	23	30	13	9	11	15	0	63	23	47
2011	CO	14	27	20	12	9	15	2	50	26	190
2011	CO-01	9	39	13	4	17	17	0	58	26	23
2011	CO-02	13	26	22	12	9	15	3	48	26	123
2011	CO-03	18	29	21	13	8	11	0	53	24	38

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	60	19	9	4	1	1	5	85	6	229
2017	CO-01	60	27	0	7	0	0	7	93	7	15
2017	CO-02	63	19	9	4	1	1	4	86	5	164
2017	CO-03	48	18	18	8	3	0	8	70	11	40
2014	CO	67	15	6	4	1	1	6	88	5	235
2014	CO-01	67	0	0	8	4	4	17	84	16	24
2014	CO-02	66	19	6	2	1	1	6	91	3	163
2014	CO-03	68	11	11	9	0	0	2	80	9	47

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	64	23	5	2	1	1	3	91	4	229
2017	CO-01	67	20	7	0	7	0	0	87	7	15
2017	CO-02	63	24	5	2	1	2	3	92	3	164
2017	CO-03	63	20	8	5	0	0	5	87	5	40
2014	CO	68	21	5	2	0	2	2	93	2	235
2014	CO-01	67	13	4	4	0	8	4	90	5	24
2014	CO-02	67	23	5	1	1	2	1	93	2	163
2014	CO-03	72	19	4	2	0	0	2	93	2	47
2011	CO	62	24	5	1	1	3	5	93	2	191
2011	CO-01	57	17	9	4	0	9	4	85	5	23
2011	CO-02	62	23	6	1	1	2	6	92	2	124
2011	CO-03	58	34	3	0	0	3	3	97	0	38
2008	CO	66	19	6	2	2	3	2	89	4	148
2008	CO-01	61	22	11	0	0	6	0	88	0	18
2008	CO-02	67	18	5	1	3	3	3	90	4	96
2008	CO-03	63	22	7	7	0	0	0	85	7	27

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	14	28	20	19	19	1	0	42	38	229
2017	CO-01	33	27	27	7	7	0	0	60	13	15
2017	CO-02	12	29	19	19	20	2	0	41	40	164
2017	CO-03	8	23	20	28	23	0	0	30	50	40
2014	CO	15	30	18	17	17	3	0	46	35	235
2014	CO-01	25	33	13	0	29	0	0	58	29	24
2014	CO-02	13	28	20	19	15	4	0	43	36	163
2014	CO-03	17	34	15	19	13	2	0	52	33	47
2011	CO	16	28	21	21	12	1	1	45	34	191
2011	CO-01	17	30	22	13	17	0	0	48	30	23
2011	CO-02	13	28	23	22	12	1	2	42	35	124
2011	CO-03	16	29	18	29	8	0	0	45	37	38
2008	CO	16	31	16	18	18	1	0	48	36	148
2008	CO-01	28	28	11	6	28	0	0	56	33	18
2008	CO-02	11	29	17	22	20	1	0	41	42	96
2008	CO-03	19	44	22	11	4	0	0	63	15	27

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	11	19	17	26	26	1	1	30	53	229
2017	CO-01	33	0	20	33	13	0	0	33	47	15
2017	CO-02	5	20	19	26	27	1	2	26	54	164
2017	CO-03	10	23	8	28	33	0	0	33	60	40
2014	CO	10	26	14	21	25	2	3	37	48	235
2014	CO-01	13	17	21	12	38	0	0	29	50	24
2014	CO-02	9	27	12	23	23	2	3	38	49	163
2014	CO-03	11	26	15	19	23	2	4	39	45	47
2011	CO	12	19	14	25	27	1	2	32	53	191
2011	CO-01	13	26	13	26	22	0	0	39	48	23
2011	CO-02	12	19	11	24	31	2	2	32	57	124
2011	CO-03	5	18	24	29	21	0	3	24	51	38
2008	CO	10	23	11	23	31	1	1	34	55	148
2008	CO-01	17	17	6	28	33	0	0	33	61	18
2008	CO-02	8	25	9	21	34	0	2	34	56	96
2008	CO-03	11	19	22	30	19	0	0	30	48	27

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	11	26	24	18	16	5	40	35	228
2017	CO-01	20	27	33	13	7	0	47	20	15
2017	CO-02	8	28	23	17	18	6	38	38	163
2017	CO-03	15	25	28	23	10	0	40	33	40

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	38	36	15	4	3	4	0	77	7	227
2017	CO-01	53	13	27	0	0	7	0	71	0	15
2017	CO-02	36	37	15	4	4	4	0	76	8	163
2017	CO-03	35	45	10	8	0	3	0	82	8	40
2014	CO	44	32	10	3	3	7	1	83	6	234
2014	CO-01	42	25	13	13	4	4	0	70	17	24
2014	CO-02	43	33	10	2	1	9	1	84	4	162
2014	CO-03	51	30	9	0	4	4	2	86	5	47

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	36	32	14	11	4	4	0	71	15	228
2017	CO-01	47	27	7	7	0	13	0	85	8	15
2017	CO-02	33	35	15	10	4	4	0	70	15	163
2017	CO-03	38	30	10	18	3	3	0	69	21	40
2014	CO	44	34	11	5	2	3	0	81	7	235
2014	CO-01	37	46	4	8	0	4	0	87	9	24
2014	CO-02	42	35	15	5	1	2	0	79	6	163
2014	CO-03	57	26	4	4	4	2	2	87	9	47
2011	CO	34	42	14	6	2	3	0	77	8	191
2011	CO-01	35	22	26	13	4	0	0	57	17	23
2011	CO-02	34	42	14	6	2	2	0	78	8	124
2011	CO-03	32	53	11	3	0	3	0	86	3	38

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	40	35	12	7	7	0	75	13	229
2017	CO-01	53	20	20	0	7	0	73	7	15
2017	CO-02	40	38	9	7	7	0	77	13	164
2017	CO-03	30	38	20	8	5	0	68	13	40
2014	CO	48	34	10	6	2	0	82	7	235
2014	CO-01	46	33	8	8	4	0	79	13	24
2014	CO-02	47	37	11	3	2	0	84	5	163
2014	CO-03	53	26	9	11	0	2	80	11	47
2011	CO	38	46	7	7	2	1	84	9	191
2011	CO-01	39	43	0	13	4	0	83	17	23
2011	CO-02	38	45	7	8	2	0	83	10	124
2011	CO-03	37	53	8	3	0	0	89	3	38
2008	CO	34	42	11	5	7	0	76	13	149
2008	CO-01	44	22	11	17	6	0	67	22	18
2008	CO-02	31	45	11	5	7	0	76	13	96
2008	CO-03	33	56	11	0	0	0	89	0	27

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	29	32	20	12	7	0	61	19	227
2017	CO-01	53	13	13	13	7	0	67	20	15
2017	CO-02	26	34	21	12	7	0	60	19	162
2017	CO-03	25	38	15	13	10	0	63	23	40
2014	CO	32	39	15	9	5	0	71	14	235
2014	CO-01	37	33	13	8	8	0	71	17	24
2014	CO-02	31	41	13	8	6	0	72	14	163
2014	CO-03	32	36	19	13	0	0	68	13	47
2011	CO	27	44	16	9	3	2	72	12	190
2011	CO-01	39	35	9	13	4	0	74	17	23
2011	CO-02	28	41	16	10	3	2	70	13	123
2011	CO-03	18	58	18	5	0	0	76	5	38

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	26	35	18	15	6	0	62	20	229
2017	CO-01	47	27	13	7	7	0	73	13	15
2017	CO-02	25	38	16	15	7	0	63	21	164
2017	CO-03	18	35	23	23	3	0	53	25	40
2014	CO	32	38	15	9	5	0	71	14	235
2014	CO-01	33	38	13	4	13	0	71	17	24
2014	CO-02	31	39	15	9	5	1	71	14	163
2014	CO-03	36	34	17	13	0	0	70	13	47
2011	CO	26	46	13	10	3	1	73	14	191
2011	CO-01	30	48	4	13	4	0	78	17	23
2011	CO-02	25	43	15	11	4	2	69	16	124
2011	CO-03	26	61	8	5	0	0	87	5	38
2008	CO	30	39	14	8	7	1	70	16	147
2008	CO-01	24	41	12	12	12	0	65	24	17
2008	CO-02	29	38	18	8	6	1	67	15	96
2008	CO-03	33	52	7	7	0	0	85	7	27

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	21	24	17	20	12	5	0	47	34	229
2017	CO-01	33	13	20	13	13	7	0	50	29	15
2017	CO-02	21	25	16	21	12	5	0	48	35	164
2017	CO-03	13	25	25	20	13	5	0	39	34	40
2014	CO	26	25	19	12	9	8	0	56	23	235
2014	CO-01	21	42	25	0	13	0	0	62	13	24
2014	CO-02	28	24	19	12	9	9	1	57	22	163
2014	CO-03	23	21	15	21	9	11	0	50	33	47
2011	CO	22	25	24	14	6	7	1	51	22	191
2011	CO-01	26	48	9	4	13	0	0	74	17	23
2011	CO-02	24	20	24	15	6	8	2	49	24	124
2011	CO-03	13	29	32	18	3	5	0	44	22	38
2008	CO	22	35	16	13	9	5	0	60	23	148
2008	CO-01	33	33	6	11	11	6	0	71	24	18
2008	CO-02	17	40	15	15	10	4	0	59	26	96
2008	CO-03	30	22	30	11	4	4	0	54	15	27

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CO	13	52	35	229
2017	CO-01	13	53	33	15
2017	CO-02	12	51	37	164
2017	CO-03	18	53	30	40
2014	CO	11	58	31	235
2014	CO-01	8	58	33	24
2014	CO-02	9	61	30	163
2014	CO-03	19	49	32	47
2011	CO	11	61	28	191
2011	CO-01	22	39	39	23
2011	CO-02	10	63	27	124
2011	CO-03	8	71	21	38

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CO	53	10	20	13	0	3	30
2017	CO-02	40	10	25	20	0	5	20
2014	CO	62	12	12	0	9999	15	26
2014	CO-02	53	13	13	0	9999	20	15
2011	CO	38	43	10	5	9999	5	21
2011	CO-02	54	23	8	8	9999	8	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CO	19	81	229
2017	CO-02	20	80	164
2017	CO-03	15	85	40
2014	CO	12	88	235
2014	CO-02	10	90	163
2014	CO-03	21	79	47

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CO	21	43
2017	CO-02	19	32
2014	CO	36	28
2014	CO-02	31	16
2014	CO-03	50	10

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CO	77	43
2017	CO-02	78	32
2014	CO	54	28
2014	CO-02	56	16

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CO	43
2017	CO-02	32
2014	CO	28
2014	CO-02	16
2014	CO-03	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CO	30	43
2017	CO-02	34	32
2014	CO	29	28
2014	CO-02	38	16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CO	39	43
2017	CO-02	41	32
2014	CO	43	28
2014	CO-02	50	16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CO	44	43
2017	CO-02	44	32
2014	CO	57	28
2014	CO-02	69	16

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CO	23	43
2017	CO-02	19	32
2014	CO	32	28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CO	42	43
2017	CO-02	34	32
2014	CO	36	28
2014	CO-02	31	16

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CO	25	43
2017	CO-02	22	32
2014	CO	36	28
2014	CO-02	38	16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CO	60	43
2017	CO-02	59	32
2014	CO	39	28
2014	CO-02	38	16
2014	CO-03	50	10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CO	37	43
2017	CO-02	38	32
2014	CO	36	28
2014	CO-02	38	16

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CO	12	43
2017	CO-02	16	32
2014	CO-03	0	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CO	58	43
2017	CO-02	56	32
2014	CO	46	28
2014	CO-02	38	16
2014	CO-03	50	10

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CO	35	43
2017	CO-02	31	32
2014	CO	18	28

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CO	53	43
2017	CO-02	56	32
2014	CO	64	28
2014	CO-02	56	16
2014	CO-03	70	10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CO	30	43
2017	CO-02	34	32
2014	CO	21	28

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CO	37	43
2017	CO-02	41	32
2014	CO	21	28

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CO	16	43
2014	CO	21	28

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CO	12	43
2014	CO	0	28
2014	CO-02	0	16
2014	CO-03	0	10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CO	19	43
2017	CO-02	25	32
2014	CO	29	28
2014	CO-02	31	16

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CO	19	43
2017	CO-02	19	32

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CO	13	38
2017	CO-02	18	28
2014	CO	21	28
2014	CO-02	31	16

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CO	26	38
2017	CO-02	32	28

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CO	13	38
2017	CO-02	18	28

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CO	21	38
2017	CO-02	25	28
2014	CO-03	0	10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CO	26	38
2017	CO-02	21	28
2014	CO	25	28

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CO	50	38
2017	CO-02	43	28
2014	CO	39	28
2014	CO-02	31	16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CO	47	38
2017	CO-02	46	28
2014	CO	39	28
2014	CO-02	38	16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CO	0	38
2017	CO-02	0	28

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CO	98	2	43
2017	CO-02	97	3	32

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	12	17	19	5	10	28	9	46	24	228
2017	CO-01	13	20	27	0	0	27	13	56	0	15
2017	CO-02	10	18	20	4	10	28	10	47	22	164
2017	CO-03	15	15	15	13	13	28	3	43	36	40
2014	CO	17	16	15	5	4	36	7	57	16	235
2014	CO-01	29	8	13	13	8	25	4	53	29	24
2014	CO-02	15	17	15	3	3	39	9	60	12	163
2014	CO-03	19	17	17	9	4	32	2	55	19	47

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	28	28	16	7	9	11	1	64	18	229
2017	CO-01	33	20	27	7	0	7	7	62	8	15
2017	CO-02	28	29	16	5	8	13	1	66	15	164
2017	CO-03	20	30	15	15	13	8	0	54	30	40
2014	CO	29	32	16	5	2	15	0	73	8	234
2014	CO-01	46	17	8	8	8	13	0	71	19	24
2014	CO-02	25	33	18	4	1	18	1	72	6	162
2014	CO-03	34	36	13	6	2	9	0	77	9	47
2011	CO	44	31	10	8	3	4	0	79	12	189
2011	CO-01	39	17	17	22	4	0	0	57	26	23
2011	CO-02	45	35	7	4	3	6	0	84	8	123
2011	CO-03	45	32	11	13	0	0	0	76	13	38

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	20	58	13	5	4	0	78	9	229
2017	CO-01	33	60	0	7	0	0	93	7	15
2017	CO-02	14	60	16	5	4	1	74	9	164
2017	CO-03	38	53	5	5	0	0	90	5	40
2014	CO	24	55	10	10	0	0	79	10	235
2014	CO-01	37	54	4	0	0	4	96	0	24
2014	CO-02	17	55	13	14	1	0	72	15	163
2014	CO-03	43	55	2	0	0	0	98	0	47
2011	CO	23	52	16	4	2	3	77	6	190
2011	CO-01	32	45	18	5	0	0	77	5	22
2011	CO-02	19	53	18	5	2	4	75	7	124
2011	CO-03	32	55	8	3	3	0	87	5	38
2008	CO	17	59	13	7	2	3	78	9	148
2008	CO-01	11	83	0	6	0	0	94	6	18
2008	CO-02	17	53	17	7	2	4	73	10	96
2008	CO-03	26	63	4	4	4	0	89	7	27

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	11	24	18	12	9	24	3	47	29	229
2017	CO-01	33	13	7	13	7	20	7	64	27	15
2017	CO-02	6	22	21	10	10	26	4	40	30	164
2017	CO-03	13	30	10	20	8	20	0	53	34	40
2014	CO	9	18	22	10	7	31	3	41	25	235
2014	CO-01	17	21	13	13	13	21	4	50	33	24
2014	CO-02	6	18	23	10	6	34	4	38	25	163
2014	CO-03	15	19	23	9	6	28	0	47	21	47
2011	CO	8	26	24	10	6	21	4	45	23	191
2011	CO-01	4	13	35	22	4	17	4	22	33	23
2011	CO-02	6	27	23	10	8	23	3	45	24	124
2011	CO-03	13	29	24	8	3	16	8	55	14	38

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	39	33	16	3	2	7	0	78	5	229
2017	CO-01	60	33	7	0	0	0	0	93	0	15
2017	CO-02	38	35	14	3	1	9	0	80	5	164
2017	CO-03	30	33	25	5	5	3	0	64	10	40
2014	CO	33	36	13	2	1	14	0	81	4	235
2014	CO-01	42	33	13	0	4	8	0	82	5	24
2014	CO-02	28	39	13	2	0	17	1	81	3	163
2014	CO-03	49	26	11	2	4	9	0	81	7	47
2011	CO	37	36	13	3	2	9	1	81	5	191
2011	CO-01	35	48	4	4	0	9	0	90	5	23
2011	CO-02	35	35	15	3	2	9	1	78	6	124
2011	CO-03	45	34	13	0	0	8	0	86	0	38
2008	CO	32	44	9	3	2	9	0	84	6	148
2008	CO-01	44	33	11	0	6	6	0	82	6	18
2008	CO-02	26	49	8	3	1	13	0	86	5	96
2008	CO-03	44	33	15	4	0	4	0	81	4	27

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	26	29	18	7	5	15	0	65	14	229
2017	CO-01	40	33	20	0	0	7	0	79	0	15
2017	CO-02	23	30	18	8	5	16	0	63	16	164
2017	CO-03	28	33	15	10	3	13	0	69	14	40
2014	CO	27	31	13	5	1	22	0	75	8	235
2014	CO-01	37	29	8	0	8	17	0	80	10	24
2014	CO-02	20	33	15	7	1	24	1	70	10	163
2014	CO-03	47	28	9	0	0	17	0	90	0	47
2011	CO	33	36	14	2	2	13	1	80	4	190
2011	CO-01	30	30	17	0	9	13	0	70	10	23
2011	CO-02	30	37	17	2	2	12	1	77	4	124
2011	CO-03	46	38	3	3	0	11	0	94	3	37
2008	CO	34	32	14	5	3	11	1	76	8	148
2008	CO-01	28	33	11	6	6	11	6	73	13	18
2008	CO-02	32	34	15	5	2	11	0	75	8	96
2008	CO-03	48	33	4	4	0	11	0	92	4	27

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CO	11	89	228
2017	CO-02	10	90	164
2014	CO	7	93	235
2014	CO-02	8	92	163

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CO	86	22
2017	CO-02	81	16
2014	CO	71	17
2014	CO-02	77	13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	CO	22
2017	CO-02	16
2014	CO	17
2014	CO-02	13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CO	22
2017	CO-02	16
2014	CO	17
2014	CO-02	13

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CO	23	22
2017	CO-02	31	16

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CO	41	22
2017	CO-02	44	16

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	CO	27	22
2017	CO-02	31	16

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	CO	23	22

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	CO	22
2017	CO-02	16
2014	CO	17
2014	CO-02	13

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	CO	0	22
2017	CO-02	0	16

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CO	0	22
2017	CO-02	0	16

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	CO	0	22
2017	CO-02	0	16

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CO	32	22
2017	CO-02	44	16
2014	CO	29	17

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CO	0	22
2017	CO-02	0	16

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CO	27	22

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	CO	0	22
2017	CO-02	0	16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CO	45	22
2017	CO-02	44	16
2014	CO	47	17
2014	CO-02	54	13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	CO	20
2017	CO-02	14
2014	CO	17
2014	CO-02	13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	CO	20
2017	CO-02	14
2014	CO-02	13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CO	25	20
2014	CO-02	0	13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CO	30	20
2017	CO-02	36	14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CO	35	20
2017	CO-02	36	14
2014	CO	29	17

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CO-02	0	14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CO	40	20
2017	CO-02	36	14
2014	CO	47	17
2014	CO-02	46	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CO	20
2017	CO-02	14
2014	CO	17
2014	CO-02	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CO	60	20
2017	CO-02	64	14
2014	CO	77	17
2014	CO-02	77	13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CO	0	20
2017	CO-02	0	14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CO	95	5	22
2017	CO-02	94	6	16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	16	14	18	4	3	38	8	56	12	228
2017	CO-01	13	27	27	0	0	13	20	60	0	15
2017	CO-02	15	15	17	4	4	40	5	54	14	163
2017	CO-03	15	13	15	5	0	45	8	58	11	40
2014	CO	16	12	16	4	1	44	6	58	10	235
2014	CO-01	29	4	25	8	0	29	4	50	13	24
2014	CO-02	12	16	13	4	1	48	6	60	11	163
2014	CO-03	26	4	17	4	0	40	9	58	8	47

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	34	29	16	4	4	15	0	73	9	227
2017	CO-01	33	33	27	0	0	7	0	71	0	15
2017	CO-02	33	30	14	4	5	15	0	74	10	162
2017	CO-03	33	25	18	5	3	18	0	70	9	40
2014	CO	32	29	16	2	1	19	1	76	4	235
2014	CO-01	42	29	13	4	0	13	0	81	5	24
2014	CO-02	27	29	17	2	1	22	1	74	4	163
2014	CO-03	47	28	11	2	2	11	0	83	5	47
2011	CO	48	30	12	4	1	6	0	82	6	191
2011	CO-01	39	26	17	13	0	4	0	68	14	23
2011	CO-02	49	30	10	3	2	6	0	84	5	124
2011	CO-03	47	34	16	3	0	0	0	82	3	38

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	25	33	20	13	9	0	58	22	229
2017	CO-01	20	53	0	20	7	0	73	27	15
2017	CO-02	27	32	21	10	9	1	60	19	164
2017	CO-03	13	33	23	20	13	0	45	33	40

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	12	33	31	17	7	0	45	25	229
2017	CO-01	13	47	20	20	0	0	60	20	15
2017	CO-02	11	33	32	16	7	1	44	24	164
2017	CO-03	15	28	30	18	10	0	43	28	40

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	18	31	30	14	7	0	49	21	229
2017	CO-01	27	33	40	0	0	0	60	0	15
2017	CO-02	16	29	34	13	7	1	46	20	164
2017	CO-03	10	43	15	23	10	0	53	33	40

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	20	28	26	9	5	6	6	54	16	229
2017	CO-01	33	13	40	0	0	7	7	54	0	15
2017	CO-02	19	27	27	8	4	8	7	54	14	164
2017	CO-03	10	38	20	18	10	0	5	50	29	40

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	48	24	9	2	2	15	85	5	228
2017	CO-01	53	13	7	0	0	27	91	0	15
2017	CO-02	49	23	7	2	2	16	86	5	164
2017	CO-03	36	38	15	0	5	5	78	5	39

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	32	31	20	8	8	0	64	16	229
2017	CO-01	27	27	40	7	0	0	53	7	15
2017	CO-02	32	32	20	9	7	1	64	17	164
2017	CO-03	28	35	15	5	18	0	63	23	40

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	22	29	24	14	7	1	1	53	22	229
2017	CO-01	20	40	20	13	0	0	7	64	14	15
2017	CO-02	26	26	26	15	7	1	0	52	22	164
2017	CO-03	5	40	25	15	13	0	3	46	28	40

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	18	28	22	20	8	3	48	28	229
2017	CO-01	20	60	7	7	0	7	86	7	15
2017	CO-02	20	28	23	18	8	4	49	27	164
2017	CO-03	8	20	30	28	13	3	28	41	40

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	27	26	25	12	7	3	54	20	229
2017	CO-01	33	33	13	13	0	7	71	14	15
2017	CO-02	29	26	25	12	7	2	56	19	164
2017	CO-03	13	28	28	18	13	3	41	31	40

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	29	31	23	10	5	2	61	16	229
2017	CO-01	60	27	13	0	0	0	87	0	15
2017	CO-02	30	29	24	10	5	2	60	16	164
2017	CO-03	18	40	23	13	8	0	58	20	40

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	41	27	16	8	8	1	68	16	229
2017	CO-01	53	33	7	0	7	0	87	7	15
2017	CO-02	45	23	16	7	9	1	69	15	164
2017	CO-03	20	40	18	18	5	0	60	23	40

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	65	15	7	4	6	0	3	83	10	229
2017	CO-01	67	7	7	0	7	0	13	85	8	15
2017	CO-02	65	15	7	5	5	0	2	82	11	164
2017	CO-03	65	18	5	0	8	3	3	87	8	40

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	59	25	10	3	2	1	85	5	228
2017	CO-01	67	20	7	0	0	7	93	0	15
2017	CO-02	62	25	9	2	1	1	88	4	163
2017	CO-03	43	28	18	8	5	0	70	13	40

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	50	25	9	8	7	1	76	15	228
2017	CO-01	53	20	13	7	0	7	79	7	15
2017	CO-02	53	23	9	7	6	1	78	14	163
2017	CO-03	40	30	10	10	10	0	70	20	40

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	51	9	1	3	0	35	94	5	228
2017	CO-01	53	0	0	0	0	47	100	0	15
2017	CO-02	56	4	0	1	1	39	98	2	163
2017	CO-03	30	33	5	13	0	20	78	16	40

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	39	23	18	11	4	5	65	16	226
2017	CO-01	53	27	7	0	0	13	92	0	15
2017	CO-02	36	21	20	12	6	4	60	19	163
2017	CO-03	36	33	15	13	0	3	71	13	39

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	62	19	8	3	4	4	84	7	229
2017	CO-01	40	27	13	0	13	7	71	14	15
2017	CO-02	66	18	6	2	4	4	88	6	164
2017	CO-03	60	18	13	3	3	5	82	5	40

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	51	28	10	4	3	0	3	82	8	229
2017	CO-01	40	40	20	0	0	0	0	80	0	15
2017	CO-02	54	24	10	5	4	1	3	81	9	164
2017	CO-03	48	35	10	0	5	0	3	85	5	40

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	7	31	42	13	6	39	19	228
2017	CO-01	7	40	53	0	0	47	0	15
2017	CO-02	7	31	42	12	7	39	19	163
2017	CO-03	5	28	45	18	5	33	23	40

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	6	19	41	28	6	0	34	25	227
2017	CO-01	0	7	53	27	7	7	36	7	15
2017	CO-02	7	17	42	29	6	0	35	23	163
2017	CO-03	8	33	33	25	3	0	28	40	40

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	22	44	15	7	7	4	70	14	229
2017	CO-01	47	20	13	13	0	7	71	14	15
2017	CO-02	19	46	16	7	7	5	68	15	164
2017	CO-03	23	53	13	5	8	0	75	13	40

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	15	39	20	14	11	1	55	25	229
2017	CO-01	27	40	20	7	7	0	67	13	15
2017	CO-02	15	43	18	14	10	1	58	25	164
2017	CO-03	10	28	30	20	13	0	38	33	40

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CO	15	85	228
2017	CO-02	17	83	163
2017	CO-03	0	100	40
2014	CO	11	89	235
2014	CO-02	13	87	163

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CO	76	24	33
2017	CO-02	75	25	28
2014	CO	77	23	26
2014	CO-02	76	24	21

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	50	38	0	8	4	88	13	24
2017	CO-02	52	38	0	5	5	90	10	21
2014	CO	60	30	5	5	0	90	5	20
2014	CO-02	63	31	6	0	0	94	0	16

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	45	23	12	5	3	11	1	51	49	229
2017	CO-01	40	20	7	0	7	27	0	55	45	15
2017	CO-02	46	23	13	4	2	11	1	52	48	164
2017	CO-03	43	23	13	10	5	8	0	46	54	40

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CO	13	98
2017	CO-02	12	69
2017	CO-03	10	20

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CO	27	98
2017	CO-02	29	69
2017	CO-03	25	20

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CO	14	98
2017	CO-02	14	69
2017	CO-03	15	20

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CO	28	98
2017	CO-02	19	69
2017	CO-03	55	20

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CO	3	98
2017	CO-02	1	69
2017	CO-03	5	20

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CO	50	98
2017	CO-02	54	69
2017	CO-03	40	20

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CO	2	63	17	9	2	7	99
2017	CO-02	3	60	19	7	3	9	70
2017	CO-03	0	60	15	20	0	5	20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	9	21	8	19	22	7	13	38	52	99
2017	CO-02	6	20	9	23	20	7	16	33	56	70
2017	CO-03	5	30	10	10	30	10	5	41	47	20

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CO	6	11	8	22	38	4	10	20	71	99
2017	CO-02	3	13	11	24	37	1	10	18	69	70
2017	CO-03	5	5	0	25	45	10	10	13	88	20

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)