2017 Public Service Employee Survey Results for Canada Revenue Agency by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 48 4 11 4 0 0 81 15 27428
2017 Part-time 42 45 4 7 2 0 0 87 9 1692
2014 Full-time 37 47 4 9 3 0 0 84 12 29871
2014 Part-time 45 45 2 5 2 0 0 90 7 2040
2011 Full-time 39 47 3 8 2 0 0 87 10 30154
2011 Part-time 46 45 2 5 1 0 0 91 7 1347
2008 Full-time 38 49 4 7 2 0 0 87 10 27628
2008 Part-time 46 46 2 5 1 0 0 92 6 1416

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 73 19 3 2 1 1 1 94 3 27364
2017 Part-time 76 19 2 1 0 0 1 96 2 1687
2014 Full-time 75 18 3 2 1 1 1 94 3 29874
2014 Part-time 80 16 1 2 1 0 1 96 2 2040
2011 Full-time 75 18 3 2 1 1 1 94 3 30157
2011 Part-time 81 14 2 1 0 0 1 96 2 1347
2008 Full-time 75 18 3 2 1 1 1 94 3 27606
2008 Part-time 81 15 1 1 1 0 0 97 2 1415

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 71 17 4 4 2 0 2 89 6 27410
2017 Part-time 74 15 4 3 2 0 1 91 5 1688
2014 Full-time 71 16 4 4 2 0 2 89 7 29866
2014 Part-time 76 14 3 3 2 0 2 92 5 2038
2011 Full-time 71 16 4 4 3 0 2 89 7 30134
2011 Part-time 78 12 3 4 2 0 1 92 5 1343
2008 Full-time 72 16 3 4 3 0 1 89 7 27620
2008 Part-time 75 14 3 3 2 0 2 91 6 1417

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 36 7 11 6 0 0 77 17 27392
2017 Part-time 49 35 6 7 3 0 0 84 10 1689
2014 Full-time 44 35 7 9 5 0 0 79 15 29863
2014 Part-time 49 36 4 7 3 0 0 86 10 2038
2011 Full-time 42 38 7 8 4 0 0 81 12 30068
2011 Part-time 45 39 7 6 2 0 0 84 8 1337

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 43 11 15 7 0 0 68 22 27409
2017 Part-time 33 42 9 11 4 0 0 75 15 1692
2014 Full-time 25 43 11 14 6 0 0 68 21 29855
2014 Part-time 30 47 7 12 4 0 0 77 15 2039
2011 Full-time 26 44 11 12 5 0 1 71 17 30128
2011 Part-time 30 45 10 11 4 0 1 75 15 1344
2008 Full-time 25 46 11 12 5 0 0 71 17 27618
2008 Part-time 28 46 9 12 4 0 1 74 16 1418

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 39 12 7 4 0 0 77 10 27393
2017 Part-time 29 43 15 8 5 0 0 72 13 1690
2014 Full-time 37 40 12 6 4 0 0 77 10 29873
2014 Part-time 28 44 14 8 5 0 0 72 13 2038
2011 Full-time 39 38 13 6 4 0 0 77 11 30129
2011 Part-time 30 41 15 8 5 0 0 72 13 1344
2008 Full-time 34 43 12 7 4 0 0 77 11 27628
2008 Part-time 21 44 16 12 7 0 0 65 18 1417

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 39 9 6 3 0 0 83 9 27368
2017 Part-time 37 42 10 7 4 0 0 79 11 1689
2014 Full-time 43 39 9 6 3 0 0 82 9 29851
2014 Part-time 34 44 11 7 3 0 0 78 11 2037
2011 Full-time 40 42 9 6 3 0 0 83 9 30135
2011 Part-time 34 42 11 8 5 0 0 76 12 1345
2008 Full-time 39 45 8 5 3 0 0 84 8 27631
2008 Part-time 32 43 11 9 4 0 1 76 13 1417

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 47 38 7 6 2 0 0 85 8 27334
2017 Part-time 50 37 6 4 2 0 0 88 6 1689
2014 Full-time 47 38 8 6 2 0 0 85 8 29849
2014 Part-time 49 38 6 4 2 0 0 88 6 2035

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 35 10 7 4 0 0 79 11 27376
2017 Part-time 49 32 9 6 4 0 0 81 10 1692
2014 Full-time 42 35 11 7 4 0 1 78 11 29865
2014 Part-time 43 33 12 6 4 1 1 77 11 2035
2011 Full-time 41 38 10 6 3 0 1 80 10 30135
2011 Part-time 43 34 10 8 4 0 1 79 12 1339

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 20 13 8 10 3 14 62 22 27364
2017 Part-time 34 22 13 5 5 3 18 71 12 1691
2014 Full-time 31 22 13 9 10 3 13 62 23 29864
2014 Part-time 36 22 13 5 6 4 14 71 14 2038
2011 Full-time 31 22 12 9 11 2 13 63 23 30139
2011 Part-time 33 20 13 7 7 3 18 66 18 1341
2008 Full-time 33 23 11 9 10 2 12 65 22 27618
2008 Part-time 32 20 11 7 7 4 19 68 17 1413

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 45 12 7 4 0 0 76 12 27408
2017 Part-time 29 46 13 7 4 0 0 75 11 1686
2014 Full-time 31 46 12 7 4 0 0 77 11 29873
2014 Part-time 27 48 13 7 4 0 0 76 11 2037
2011 Full-time 33 43 12 7 4 0 0 77 11 30112
2011 Part-time 29 47 11 8 5 0 0 76 13 1336
2008 Full-time 34 44 11 7 4 0 0 78 11 27503
2008 Part-time 25 47 14 10 4 0 0 72 14 1409

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 37 17 13 9 0 0 61 22 27390
2017 Part-time 25 38 18 11 7 0 0 63 19 1686
2014 Full-time 21 37 18 14 10 0 0 58 24 29865
2014 Part-time 21 37 19 14 8 0 0 58 22 2036
2011 Full-time 19 39 17 15 10 0 0 58 25 30155
2011 Part-time 20 39 17 14 9 1 1 59 23 1345

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 44 11 9 3 0 0 77 12 27381
2017 Part-time 38 44 9 6 2 0 0 83 8 1686

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 40 9 4 2 0 0 84 7 27367
2017 Part-time 44 39 9 4 2 1 0 84 7 1688
2014 Full-time 42 41 10 4 2 1 0 83 7 29859
2014 Part-time 40 42 11 4 2 0 0 83 6 2038
2011 Full-time 38 44 10 5 2 1 0 83 7 30155
2011 Part-time 37 43 11 6 3 1 0 81 8 1344
2008 Full-time 45 41 8 4 2 1 0 86 6 27624
2008 Part-time 42 43 8 4 2 1 0 85 6 1418

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 38 16 11 8 0 0 65 20 27370
2017 Part-time 27 39 16 11 7 0 0 67 17 1685

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 35 9 3 1 0 0 87 4 27338
2017 Part-time 48 36 10 4 2 0 0 84 5 1691
2014 Full-time 61 28 7 2 1 0 0 89 3 29854
2014 Part-time 57 31 8 3 1 0 0 88 4 2039
2011 Full-time 59 30 7 2 1 0 0 89 3 30162
2011 Part-time 56 32 9 2 1 0 0 88 3 1346

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 39 14 12 8 0 0 66 20 27318
2017 Part-time 22 35 18 13 10 1 1 58 23 1685
2014 Full-time 22 40 14 14 10 0 0 62 24 29875
2014 Part-time 16 37 17 17 11 0 1 54 28 2038
2011 Full-time 28 41 13 11 7 1 0 69 18 30129
2011 Part-time 23 39 14 13 9 0 1 63 23 1342

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 35 17 11 7 0 0 65 19 27317
2017 Part-time 27 31 19 12 8 1 1 59 21 1688
2014 Full-time 26 36 16 12 9 0 0 63 21 29867
2014 Part-time 21 35 19 14 10 0 1 56 25 2039

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 40 14 10 5 0 0 72 15 27317
2017 Part-time 36 39 12 8 4 0 0 76 12 1685
2014 Full-time 30 40 14 9 5 0 0 71 15 29869
2014 Part-time 32 42 14 7 4 0 0 75 12 2037
2011 Full-time 37 41 11 6 3 1 0 80 9 30111
2011 Part-time 39 42 9 6 3 0 1 82 9 1343

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 41 11 5 3 0 0 80 9 27283
2017 Part-time 38 40 13 5 3 0 0 78 9 1685
2014 Full-time 41 40 11 5 3 0 0 81 8 29855
2014 Part-time 38 41 11 6 3 0 0 80 10 2036
2011 Full-time 39 43 10 5 3 0 0 82 8 30156
2011 Part-time 35 45 10 7 4 0 0 80 10 1341
2008 Full-time 40 43 9 5 3 0 0 84 8 27640
2008 Part-time 33 47 10 8 3 0 0 79 11 1417

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 34 13 5 2 0 2 80 7 27415
2017 Part-time 58 28 7 2 1 0 4 89 3 1690
2014 Full-time 41 34 16 5 3 0 1 76 8 29874
2014 Part-time 57 27 9 3 1 0 3 87 4 2040
2011 Full-time 40 34 16 6 3 0 1 75 8 30160
2011 Part-time 55 28 10 3 2 0 3 85 5 1344
2008 Full-time 33 36 19 7 4 0 1 70 11 27634
2008 Part-time 46 35 11 3 2 0 3 83 5 1418

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 23 36 17 9 1 3 27 35 27288
2017 Part-time 9 17 32 19 14 2 8 37 29 1682
2014 Full-time 11 26 36 16 7 1 2 24 38 29817
2014 Part-time 8 20 33 20 13 1 5 36 29 2032
2011 Full-time 10 25 37 17 8 1 3 25 36 30058
2011 Part-time 8 18 31 22 14 1 6 39 28 1335
2008 Full-time 9 26 38 18 7 1 2 25 36 27578
2008 Part-time 6 19 32 24 13 2 4 39 27 1412

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 18 29 21 15 3 4 38 30 27204
2017 Part-time 11 15 23 20 19 3 7 44 30 1675
2014 Full-time 11 20 30 22 13 2 3 36 32 29783
2014 Part-time 9 16 27 22 18 3 6 43 27 2028
2011 Full-time 9 18 29 24 14 2 4 40 28 30050
2011 Part-time 11 15 27 21 18 3 5 42 28 1337
2008 Full-time 8 17 30 25 14 2 3 42 26 27533
2008 Part-time 6 15 26 26 20 4 4 50 22 1408

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 20 31 19 11 2 4 33 35 27246
2017 Part-time 9 14 26 19 16 5 11 41 28 1674
2014 Full-time 13 21 31 19 10 2 4 31 36 29791
2014 Part-time 9 14 27 22 15 3 9 42 27 2028
2011 Full-time 11 20 32 20 11 2 4 33 33 30037
2011 Part-time 10 20 25 20 14 3 9 38 34 1338
2008 Full-time 9 19 32 23 11 2 3 35 30 27546
2008 Part-time 7 16 28 22 15 5 6 42 26 1412

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 7 13 30 27 16 1 5 46 22 27131
2017 Part-time 6 9 21 25 22 2 14 57 18 1669
2014 Full-time 8 14 32 27 14 1 4 43 23 29730
2014 Part-time 5 8 24 27 23 1 12 57 15 2018
2011 Full-time 6 14 32 27 14 1 4 44 22 30002
2011 Part-time 5 10 23 27 23 1 12 57 17 1332
2008 Full-time 6 14 33 28 14 1 3 44 22 27531
2008 Part-time 4 8 21 30 26 2 9 63 13 1413

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 19 28 20 14 2 5 36 34 27223
2017 Part-time 8 13 22 22 21 3 11 50 24 1678
2014 Full-time 14 21 29 19 12 1 4 32 37 29778
2014 Part-time 8 14 24 23 21 2 8 49 25 2028
2011 Full-time 13 22 30 18 12 1 4 32 37 30068
2011 Part-time 9 15 26 22 18 2 8 44 27 1332
2008 Full-time 12 21 30 20 12 1 3 34 35 27535
2008 Part-time 6 12 24 24 25 2 7 54 20 1408

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 16 26 23 16 4 6 43 28 27242
2017 Part-time 11 14 21 17 19 8 10 44 31 1675
2014 Full-time 8 16 27 25 15 3 5 44 27 29770
2014 Part-time 10 15 23 21 19 5 8 45 29 2024
2011 Full-time 8 16 27 24 15 3 5 43 27 29999
2011 Part-time 11 15 23 21 19 4 7 45 29 1333
2008 Full-time 10 19 27 22 13 3 5 39 32 27563
2008 Part-time 9 17 21 21 19 5 7 46 30 1411

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 21 33 16 10 3 4 28 36 27249
2017 Part-time 10 17 30 16 15 4 8 35 31 1678
2014 Full-time 13 22 33 17 9 2 3 28 37 29795
2014 Part-time 10 17 31 18 14 3 6 35 30 2029
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 72 13 5 3 2 1 4 89 6 27409
2017 Part-time 75 12 4 2 2 1 5 92 4 1689
2014 Full-time 74 12 4 3 3 0 4 90 6 29872
2014 Part-time 77 12 3 2 2 0 3 93 4 2039
2011 Full-time 72 13 5 3 3 1 4 89 6 30125
2011 Part-time 78 10 3 3 2 0 4 92 5 1340
2008 Full-time 69 11 5 3 4 1 7 87 8 27617
2008 Part-time 72 9 4 3 3 1 8 89 7 1416

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 33 16 8 6 5 3 68 15 27399
2017 Part-time 35 32 13 5 4 6 4 75 10 1689
2014 Full-time 34 33 14 8 5 4 3 71 14 29869
2014 Part-time 38 30 13 6 3 5 4 75 10 2039

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 31 9 8 5 1 0 78 13 27406
2017 Part-time 56 28 6 5 3 1 0 85 8 1689
2014 Full-time 49 29 8 8 5 1 0 79 13 29864
2014 Part-time 54 29 7 6 3 1 0 84 9 2036

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 36 14 15 8 2 0 63 23 27377
2017 Part-time 36 35 11 10 5 2 1 74 15 1685
2014 Full-time 24 40 13 15 6 2 0 65 21 29873
2014 Part-time 29 41 11 12 5 1 0 72 17 2040
2011 Full-time 22 39 14 16 8 2 0 62 24 30151
2011 Part-time 27 39 13 12 6 2 1 68 19 1343
2008 Full-time 23 39 13 14 7 2 1 64 22 27619
2008 Part-time 26 41 11 14 5 2 1 69 19 1417

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 29 16 15 11 8 1 54 29 27393
2017 Part-time 26 29 15 10 7 12 1 64 20 1687
2014 Full-time 22 30 16 15 10 6 1 56 27 29866
2014 Part-time 24 30 16 14 7 6 1 59 24 2038
2011 Full-time 21 28 16 15 12 6 1 53 30 30126
2011 Part-time 23 29 16 14 9 7 1 58 25 1343
2008 Full-time 22 30 16 14 11 7 1 56 27 27616
2008 Part-time 25 29 13 13 8 10 1 61 24 1418

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 23 19 15 11 18 2 44 32 27380
2017 Part-time 18 25 18 9 7 21 2 56 21 1686
2014 Full-time 12 23 19 17 12 15 2 42 35 29866
2014 Part-time 17 24 19 14 9 16 2 50 27 2038

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 40 8 6 3 0 0 83 9 27358
2017 Part-time 54 36 4 3 2 1 0 91 5 1684
2014 Full-time 44 40 7 6 2 0 0 85 8 29857
2014 Part-time 51 38 5 4 1 0 0 89 6 2037
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 40 37 11 8 4 1 0 77 12 27414
2017 Part-time 46 35 9 6 2 1 0 83 8 1693
2014 Full-time 39 37 11 7 5 1 0 77 12 29874
2014 Part-time 45 35 9 7 3 1 0 81 10 2039
2011 Full-time 35 39 12 9 5 1 0 75 14 30144
2011 Part-time 41 38 10 6 4 1 1 80 10 1345
2008 Full-time 37 37 11 9 6 1 0 75 14 27629
2008 Part-time 42 34 10 8 5 1 1 78 13 1416

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 47 31 11 5 3 2 1 80 9 27411
2017 Part-time 57 29 6 3 2 3 1 89 5 1691
2014 Full-time 47 31 11 5 4 2 1 80 9 29870
2014 Part-time 54 30 8 4 2 2 1 86 6 2039
2011 Full-time 44 33 11 6 4 2 1 79 10 30132
2011 Part-time 53 29 8 5 3 2 1 83 8 1341
2008 Full-time 43 32 11 6 4 3 1 78 11 27631
2008 Part-time 51 30 8 4 3 2 1 84 8 1416

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 34 9 7 4 1 0 81 10 27396
2017 Part-time 56 30 7 4 2 1 0 87 7 1690
2014 Full-time 46 34 9 7 4 1 0 81 10 29864
2014 Part-time 50 33 7 5 3 1 0 84 8 2038
2011 Full-time 42 36 10 8 4 1 0 79 12 30104
2011 Part-time 48 35 7 5 3 1 0 84 9 1342
2008 Full-time 42 36 9 7 5 1 0 78 12 27624
2008 Part-time 48 34 8 6 4 1 0 82 10 1416

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 78 11 3 1 2 0 4 93 3 27368
2017 Part-time 82 10 2 1 2 0 3 95 3 1691
2014 Full-time 78 11 3 1 2 0 4 93 3 29862
2014 Part-time 82 10 2 1 2 0 3 95 3 2038
2011 Full-time 78 11 3 2 2 0 4 93 4 30112
2011 Part-time 81 10 2 1 1 0 4 95 3 1340
2008 Full-time 78 7 3 2 3 1 7 92 5 27599
2008 Part-time 82 7 2 1 2 0 6 95 3 1414

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 64 22 5 3 3 1 3 89 6 27365
2017 Part-time 60 20 5 2 3 2 7 88 6 1686
2014 Full-time 65 22 4 3 3 1 3 90 6 29869
2014 Part-time 56 21 6 3 4 2 7 86 8 2040
2011 Full-time 61 25 5 4 3 1 2 88 7 30159
2011 Part-time 56 24 7 4 6 1 3 83 10 1344

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 59 25 7 4 4 1 0 85 8 27377
2017 Part-time 64 24 6 3 2 1 1 89 5 1687

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 25 10 4 4 2 0 82 8 27387
2017 Part-time 63 23 8 3 2 2 0 88 5 1686

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 27 9 5 4 0 0 82 9 27360
2017 Part-time 63 25 7 3 2 1 0 88 5 1686
2014 Full-time 54 29 8 5 4 0 0 83 9 29861
2014 Part-time 56 29 7 4 2 1 0 86 7 2036
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 38 10 9 4 1 2 76 14 3978
2017 Part-time 32 39 8 9 8 4 0 74 17 25
2014 Full-time 36 35 10 9 5 2 3 75 14 4433
2014 Part-time 28 53 14 3 0 0 3 82 3 36

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 32 15 8 7 8 0 68 16 27416
2017 Part-time 39 28 14 5 3 11 1 76 9 1688
2014 Full-time 30 33 15 8 6 8 0 68 15 29856
2014 Part-time 36 32 13 6 4 9 0 75 10 2038
2011 Full-time 24 32 19 10 7 7 0 61 19 30132
2011 Part-time 31 30 16 7 7 8 1 67 15 1341

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 32 17 12 9 3 0 61 22 27412
2017 Part-time 34 31 17 8 6 4 0 67 15 1691
2014 Full-time 26 33 18 12 8 3 0 61 21 29857
2014 Part-time 33 32 17 9 6 3 0 67 15 2038
2011 Full-time 21 34 19 12 10 3 0 56 23 30094
2011 Part-time 28 32 17 9 10 3 1 63 20 1341
2008 Full-time 24 35 18 11 9 3 0 60 21 27600
2008 Part-time 32 35 13 9 7 4 1 70 16 1416

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 30 19 15 10 6 0 52 27 27395
2017 Part-time 24 29 18 12 7 9 0 59 21 1684
2014 Full-time 18 31 20 16 10 6 0 52 27 29846
2014 Part-time 24 30 20 12 7 7 0 58 21 2035
2011 Full-time 12 34 21 17 10 7 0 49 29 30145
2011 Part-time 19 30 17 16 10 9 0 53 28 1338
2008 Full-time 12 34 19 17 10 7 0 50 30 27603
2008 Part-time 17 35 17 15 6 9 1 58 23 1416

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 29 17 13 12 6 0 55 27 27405
2017 Part-time 27 29 16 10 8 9 0 62 21 1690
2014 Full-time 22 30 18 13 11 6 0 56 26 29853
2014 Part-time 28 29 18 10 8 7 0 61 20 2037
2011 Full-time 19 33 18 13 11 7 0 55 25 30149
2011 Part-time 22 32 15 12 11 6 0 58 25 1341
2008 Full-time 18 34 17 12 10 8 0 57 24 27611
2008 Part-time 24 33 15 12 7 10 0 63 21 1415

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 34 17 15 10 4 0 56 26 27376
2017 Part-time 25 34 15 12 8 6 0 63 21 1685
2014 Full-time 19 35 17 15 10 3 0 56 27 29835
2014 Part-time 24 35 17 12 7 4 0 62 20 2037
2011 Full-time 15 37 17 17 10 3 0 54 28 30111
2011 Part-time 20 36 15 14 10 4 0 59 25 1343
2008 Full-time 18 41 15 16 7 3 0 61 24 27604
2008 Part-time 26 41 14 11 5 3 0 69 16 1416
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 42 15 8 4 1 0 72 13 27375
2017 Part-time 36 40 13 7 3 1 0 77 10 1689
2014 Full-time 32 41 15 6 3 1 0 75 10 29876
2014 Part-time 38 41 13 5 2 1 0 80 7 2039
2011 Full-time 29 43 16 8 3 1 0 73 11 30118
2011 Part-time 33 42 13 7 4 2 0 77 10 1338

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 41 12 4 2 3 0 82 6 27348
2017 Part-time 43 39 10 4 2 3 1 84 6 1686
2014 Full-time 41 41 10 4 1 3 1 85 5 29862
2014 Part-time 44 40 8 3 2 3 1 87 5 2035
2011 Full-time 35 42 13 5 2 3 1 80 7 30104
2011 Part-time 38 41 11 4 2 3 1 83 6 1337

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 37 11 6 3 3 1 79 10 27344
2017 Part-time 41 36 10 6 2 3 2 81 9 1686
2014 Full-time 44 36 9 5 3 2 1 83 8 29866
2014 Part-time 46 37 8 4 2 2 1 85 6 2036
2011 Full-time 37 38 11 6 4 3 1 78 10 30087
2011 Part-time 40 36 10 5 4 4 1 80 10 1337
2008 Full-time 32 38 12 8 5 4 1 74 13 27600
2008 Part-time 35 37 10 8 4 4 2 75 14 1417

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 35 19 9 4 4 1 66 14 27372
2017 Part-time 30 34 17 8 3 5 2 69 12 1686
2014 Full-time 33 35 17 7 3 4 1 72 11 29866
2014 Part-time 35 36 16 5 3 4 1 74 9 2037
2011 Full-time 24 38 19 9 5 4 1 66 14 30125
2011 Part-time 29 35 16 9 4 5 1 69 14 1342

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 27 17 14 12 8 2 53 28 27346
2017 Part-time 26 26 16 12 7 10 3 60 22 1688
2014 Full-time 20 27 17 15 13 8 1 51 30 29861
2014 Part-time 23 28 17 14 9 7 1 56 25 2033
2011 Full-time 16 26 18 16 13 9 2 47 33 30155
2011 Part-time 20 27 16 14 12 8 3 52 29 1344

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 64 17 7 3 2 2 5 87 5 27403
2017 Part-time 67 16 5 2 1 2 6 91 4 1686
2014 Full-time 65 17 7 3 2 1 5 87 5 29871
2014 Part-time 69 14 5 2 2 2 5 90 5 2038

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 68 17 5 2 2 2 3 90 4 27374
2017 Part-time 71 16 3 2 1 3 3 93 3 1689
2014 Full-time 69 17 5 2 2 2 3 90 4 29868
2014 Part-time 74 13 3 3 2 3 3 91 5 2037
2011 Full-time 70 17 5 2 2 2 2 91 4 30131
2011 Part-time 74 15 4 1 1 1 3 93 3 1341
2008 Full-time 70 16 5 2 2 2 2 90 4 27629
2008 Part-time 74 14 3 2 2 2 3 92 5 1417

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 35 16 13 9 2 0 60 23 27366
2017 Part-time 30 33 16 11 7 3 1 65 18 1688
2014 Full-time 25 35 16 13 9 2 0 62 22 29864
2014 Part-time 27 36 15 12 7 3 0 65 19 2038
2011 Full-time 24 38 16 12 8 1 0 63 21 30143
2011 Part-time 25 37 15 13 8 1 1 63 21 1342
2008 Full-time 23 40 16 12 8 1 0 63 21 27621
2008 Part-time 26 41 14 10 7 2 1 69 17 1416

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 30 14 15 15 2 1 55 31 27378
2017 Part-time 26 27 16 14 10 3 3 57 26 1687
2014 Full-time 23 30 14 15 15 2 1 54 31 29864
2014 Part-time 26 30 13 15 12 2 2 58 28 2038
2011 Full-time 19 31 15 17 17 1 1 51 34 30125
2011 Part-time 20 31 14 16 14 2 3 54 32 1343
2008 Full-time 19 36 13 15 14 1 1 57 30 27625
2008 Part-time 22 39 11 12 10 2 3 65 23 1415

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 34 22 11 7 5 0 58 19 27385
2017 Part-time 21 31 20 11 6 8 1 58 19 1689

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 36 13 3 2 3 0 81 6 27356
2017 Part-time 49 32 11 3 2 3 1 84 5 1687
2014 Full-time 50 33 10 3 2 3 0 85 5 29857
2014 Part-time 57 30 7 2 1 3 0 90 3 2037

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 39 11 4 3 2 0 82 7 27385
2017 Part-time 51 35 8 3 1 2 0 88 5 1690
2014 Full-time 46 35 10 4 2 2 0 83 7 29869
2014 Part-time 53 32 7 3 2 2 0 87 5 2037
2011 Full-time 35 40 14 6 4 2 0 76 10 30115
2011 Part-time 41 37 11 5 4 2 0 79 9 1340

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 37 9 5 4 0 0 82 9 27389
2017 Part-time 54 33 6 3 2 1 0 88 5 1690
2014 Full-time 48 35 9 5 3 0 0 83 8 29861
2014 Part-time 57 32 6 3 2 0 0 89 5 2035
2011 Full-time 39 40 11 6 4 0 0 80 10 30052
2011 Part-time 47 35 8 5 5 0 0 82 9 1332
2008 Full-time 36 43 11 6 4 1 0 79 11 27612
2008 Part-time 46 37 9 4 3 0 0 84 7 1415

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 34 15 8 5 1 0 72 13 27358
2017 Part-time 41 33 14 7 4 1 0 75 11 1686
2014 Full-time 34 36 15 9 6 1 0 71 14 29873
2014 Part-time 38 37 13 8 4 1 0 76 11 2038
2011 Full-time 31 38 17 8 5 1 0 69 13 30104
2011 Part-time 34 37 16 6 7 0 0 71 13 1342

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 37 14 9 5 0 0 72 14 27368
2017 Part-time 38 36 14 7 4 1 0 75 11 1684
2014 Full-time 33 38 14 9 5 0 0 72 14 29867
2014 Part-time 36 38 13 9 4 0 0 75 12 2037
2011 Full-time 30 41 16 9 5 0 0 71 14 30091
2011 Part-time 33 39 14 7 6 0 0 73 13 1343
2008 Full-time 31 42 13 9 5 0 0 74 13 27602
2008 Part-time 35 41 12 8 3 0 0 77 11 1416

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 27 18 11 7 5 0 62 19 27361
2017 Part-time 29 25 19 11 8 7 1 58 21 1687
2014 Full-time 32 27 18 10 7 4 0 62 19 29868
2014 Part-time 28 27 18 12 9 5 1 59 22 2037
2011 Full-time 30 28 18 11 8 5 0 61 20 30100
2011 Part-time 25 26 19 12 11 5 1 55 25 1338
2008 Full-time 29 30 17 11 7 5 0 63 20 27610
2008 Part-time 25 27 17 14 10 6 1 55 26 1416
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Full-time 22 45 33 27407
2017 Part-time 25 39 36 1690
2014 Full-time 22 46 33 29873
2014 Part-time 23 40 37 2038
2011 Full-time 22 47 31 30177
2011 Part-time 25 41 34 1344

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 25 41 16 5 7 6 5967
2017 Part-time 19 31 18 5 19 7 419
2014 Full-time 26 46 14 7 9999 7 6444
2014 Part-time 18 43 18 13 9999 8 469
2011 Full-time 25 45 18 7 9999 6 6747
2011 Part-time 20 32 22 13 9999 13 335
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 15 85 27359
2017 Part-time 10 90 1687
2014 Full-time 15 85 29838
2014 Part-time 12 88 2037

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 49 3988
2017 Part-time 48 171
2014 Full-time 51 4553
2014 Part-time 52 236

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 64 3988
2017 Part-time 59 171
2014 Full-time 61 4553
2014 Part-time 53 236

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 3988
2014 Full-time 5 4553

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Part-time 0 171
2014 Full-time 0 4553
2014 Part-time 0 236

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 3988
2014 Full-time 3 4553
2014 Part-time 3 236

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 3988
2017 Part-time 18 171
2014 Full-time 11 4553
2014 Part-time 16 236

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 3988
2017 Part-time 4 171
2014 Full-time 3 4553
2014 Part-time 3 236

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Full-time 36 3994
2017 Part-time 40 171
2014 Full-time 36 4562
2014 Part-time 38 236

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Full-time 39 3994
2017 Part-time 37 171
2014 Full-time 37 4562
2014 Part-time 35 236

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Full-time 39 3994
2017 Part-time 28 171
2014 Full-time 36 4562
2014 Part-time 32 236

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 3994
2017 Part-time 40 171
2014 Full-time 40 4562
2014 Part-time 41 236

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 3994
2017 Part-time 22 171
2014 Full-time 25 4562
2014 Part-time 22 236

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Full-time 56 3994
2017 Part-time 59 171
2014 Full-time 56 4562
2014 Part-time 53 236

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Full-time 34 3994
2017 Part-time 34 171
2014 Full-time 34 4562
2014 Part-time 29 236

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 3994
2017 Part-time 0 171
2014 Full-time 1 4562
2014 Part-time 0 236

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 3994
2017 Part-time 11 171
2014 Full-time 8 4562
2014 Part-time 8 236

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 3994
2017 Part-time 8 171
2014 Full-time 10 4562
2014 Part-time 9 236

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Full-time 49 3994
2017 Part-time 44 171
2014 Full-time 45 4562
2014 Part-time 44 236

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Full-time 23 3994
2017 Part-time 24 171
2014 Full-time 24 4562
2014 Part-time 26 236

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 3994
2017 Part-time 16 171
2014 Full-time 13 4562
2014 Part-time 13 236

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 3993
2017 Part-time 44 171
2014 Full-time 49 4559
2014 Part-time 44 235

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Full-time 27 3993
2017 Part-time 21 171
2014 Full-time 29 4559
2014 Part-time 24 235

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 3993
2017 Part-time 3 171
2014 Full-time 5 4559
2014 Part-time 2 235

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 3993
2017 Part-time 21 171
2014 Full-time 24 4559
2014 Part-time 20 235

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 3993
2017 Part-time 9 171
2014 Full-time 11 4559
2014 Part-time 9 235

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 3993
2017 Part-time 5 171
2014 Full-time 6 4559
2014 Part-time 6 235

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 3993
2017 Part-time 15 171
2014 Full-time 14 4559
2014 Part-time 17 235

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 3993
2017 Part-time 10 171
2014 Full-time 9 4559
2014 Part-time 8 235

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 3993
2017 Part-time 29 171
2014 Full-time 27 4559
2014 Part-time 28 235

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 3708
2017 Part-time 21 163
2014 Full-time 14 4283
2014 Part-time 17 220

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 3708
2017 Part-time 23 163
2014 Full-time 17 4283
2014 Part-time 21 220

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 3708
2017 Part-time 14 163
2014 Full-time 11 4283
2014 Part-time 12 220

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 3708
2017 Part-time 8 163
2014 Full-time 8 4283
2014 Part-time 7 220

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 3708
2017 Part-time 13 163
2014 Full-time 10 4283
2014 Part-time 13 220

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 3708
2017 Part-time 12 163
2014 Full-time 11 4283
2014 Part-time 11 220

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 3708
2017 Part-time 12 163
2014 Full-time 13 4283
2014 Part-time 6 220

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 3708
2017 Part-time 14 163
2014 Full-time 8 4283
2014 Part-time 8 220

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 3708
2017 Part-time 16 163
2014 Full-time 12 4283
2014 Part-time 15 220

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 21 3708
2017 Part-time 20 163
2014 Full-time 20 4283
2014 Part-time 16 220

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 3708
2017 Part-time 7 163
2014 Full-time 8 4283
2014 Part-time 8 220

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 44 3708
2017 Part-time 39 163
2014 Full-time 43 4283
2014 Part-time 39 220

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 3708
2014 Full-time 1 4283

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 51 3708
2017 Part-time 44 163
2014 Full-time 51 4283
2014 Part-time 41 220

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 3708

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 3708
2017 Part-time 14 163
2014 Full-time 12 4283
2014 Part-time 17 220

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 93 7 3996
2017 Part-time 91 9 172

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 20 19 5 6 23 7 57 16 27405
2017 Part-time 23 20 15 3 3 24 11 68 10 1692
2014 Full-time 22 21 19 6 5 22 6 59 15 29864
2014 Part-time 25 20 16 4 3 24 8 66 11 2040

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 32 15 5 4 7 1 73 10 27380
2017 Part-time 41 32 11 3 2 9 1 82 5 1685
2014 Full-time 36 33 15 5 4 7 1 74 10 29845
2014 Part-time 42 31 12 3 2 7 1 80 6 2036
2011 Full-time 41 38 11 5 3 3 0 81 8 30118
2011 Part-time 47 33 10 4 2 3 0 83 6 1337
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 50 10 5 2 1 2 83 7 27432
2017 Part-time 21 45 13 9 3 3 6 73 13 1691
2014 Full-time 29 50 10 5 2 1 2 82 7 29869
2014 Part-time 19 48 13 10 4 2 4 71 15 2040
2011 Full-time 28 54 10 5 1 1 2 84 6 30124
2011 Part-time 20 51 12 7 3 2 5 76 11 1345
2008 Full-time 26 54 10 5 2 1 2 82 7 27638
2008 Part-time 16 48 11 10 5 3 7 71 17 1415

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 29 21 9 5 16 4 56 18 27390
2017 Part-time 17 27 18 7 3 17 9 61 14 1687
2014 Full-time 14 28 22 9 6 16 5 53 20 29854
2014 Part-time 13 27 22 8 5 17 8 54 17 2039
2011 Full-time 16 32 22 8 4 15 3 58 15 30128
2011 Part-time 13 27 21 8 7 18 7 54 19 1344

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 32 10 2 1 7 2 86 3 27413
2017 Part-time 43 31 8 1 1 10 6 88 2 1687
2014 Full-time 42 33 11 2 1 8 2 84 4 29867
2014 Part-time 41 32 11 2 1 10 4 84 4 2038
2011 Full-time 42 36 10 2 1 7 2 85 4 30129
2011 Part-time 38 34 10 2 1 9 5 84 4 1343
2008 Full-time 39 39 9 2 1 7 2 86 4 27619
2008 Part-time 35 34 10 2 1 11 7 85 3 1416

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 32 13 4 3 10 2 77 8 27357
2017 Part-time 33 30 12 2 1 15 6 81 5 1686
2014 Full-time 33 32 14 4 3 11 2 75 8 29861
2014 Part-time 32 31 14 4 2 13 3 76 7 2037
2011 Full-time 33 35 14 4 3 9 2 77 8 30066
2011 Part-time 30 33 14 4 4 11 5 75 8 1340
2008 Full-time 33 36 12 6 3 6 2 76 10 27615
2008 Part-time 33 34 10 4 2 10 7 81 7 1415
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 8 92 27348
2017 Part-time 7 93 1684
2014 Full-time 7 93 29814
2014 Part-time 5 95 2040

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 2064
2017 Part-time 25 110
2014 Full-time 31 2169
2014 Part-time 27 106

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 80 2064
2017 Part-time 76 110
2014 Full-time 80 2169
2014 Part-time 71 106

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 2064
2014 Full-time 2 2169

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 2064
2017 Part-time 0 110
2014 Part-time 0 106

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 2064
2014 Full-time 5 2169

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 2064
2017 Part-time 22 110
2014 Full-time 8 2169
2014 Part-time 17 106

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 2064
2017 Part-time 12 110
2014 Full-time 11 2169
2014 Part-time 10 106

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 2057
2017 Part-time 24 108
2014 Full-time 26 2166
2014 Part-time 19 106

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 2057
2017 Part-time 25 108
2014 Full-time 21 2166
2014 Part-time 13 106

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 2057
2017 Part-time 13 108
2014 Full-time 16 2166
2014 Part-time 11 106

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 2057
2017 Part-time 8 108
2014 Full-time 6 2166
2014 Part-time 5 106

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 2057
2017 Part-time 21 108
2014 Full-time 24 2166
2014 Part-time 15 106

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 2057
2017 Part-time 23 108
2014 Full-time 24 2166
2014 Part-time 13 106

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 2057
2014 Full-time 2 2166

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 2057

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 2057
2017 Part-time 5 108
2014 Full-time 7 2166
2014 Part-time 7 106

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 2057
2017 Part-time 13 108
2014 Full-time 13 2166
2014 Part-time 19 106

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 2057

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 2057
2017 Part-time 27 108
2014 Full-time 16 2166
2014 Part-time 25 106

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 2057
2017 Part-time 0 108
2014 Full-time 1 2166
2014 Part-time 0 106

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 2057
2017 Part-time 11 108
2014 Full-time 27 2166
2014 Part-time 28 106

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 2063
2017 Part-time 28 108
2014 Full-time 27 2171
2014 Part-time 32 105

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 2063
2017 Part-time 11 108
2014 Full-time 14 2171
2014 Part-time 11 105

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 3 2063
2014 Full-time 3 2171

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 2063
2017 Part-time 15 108
2014 Full-time 21 2171
2014 Part-time 26 105

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 2063
2014 Full-time 5 2171
2014 Part-time 5 105

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 2063
2014 Full-time 5 2171
2014 Part-time 10 105

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 2063
2017 Part-time 12 108
2014 Full-time 9 2171
2014 Part-time 8 105

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 2063
2017 Part-time 5 108
2014 Full-time 8 2171
2014 Part-time 9 105

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 50 2063
2017 Part-time 51 108
2014 Full-time 49 2171
2014 Part-time 45 105

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 1909
2017 Part-time 8 106
2014 Full-time 6 2049
2014 Part-time 7 95

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 1909
2017 Part-time 18 106
2014 Full-time 11 2049
2014 Part-time 10 95

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 1909
2017 Part-time 6 106
2014 Full-time 4 2049
2014 Part-time 5 95

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 1909
2014 Full-time 3 2049

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 1909
2014 Full-time 3 2049

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 1909
2017 Part-time 5 106
2014 Full-time 4 2049
2014 Part-time 7 95

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 1909
2017 Part-time 11 106
2014 Full-time 10 2049
2014 Part-time 8 95

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 1909
2017 Part-time 17 106
2014 Full-time 8 2049
2014 Part-time 12 95

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 1909
2017 Part-time 11 106
2014 Full-time 10 2049
2014 Part-time 17 95

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 1909
2017 Part-time 22 106
2014 Full-time 19 2049
2014 Part-time 16 95

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 1909
2017 Part-time 9 106
2014 Full-time 8 2049
2014 Part-time 8 95

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 42 1909
2017 Part-time 44 106
2014 Full-time 42 2049
2014 Part-time 38 95

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 1909
2014 Full-time 2 2049
2014 Part-time 0 95

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 61 1909
2017 Part-time 50 106
2014 Full-time 64 2049
2014 Part-time 61 95

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 1 1909
2017 Part-time 0 106

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 1909
2017 Part-time 16 106
2014 Full-time 13 2049
2014 Part-time 16 95

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 93 7 2067
2017 Part-time 88 12 110

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 20 20 3 3 27 6 62 9 27397
2017 Part-time 25 19 15 2 2 28 9 70 6 1688
2014 Full-time 23 19 20 3 3 27 6 62 8 29860
2014 Part-time 26 18 16 2 2 28 8 70 6 2039

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 32 15 3 3 9 1 76 7 27339
2017 Part-time 43 31 11 2 2 10 1 83 4 1685
2014 Full-time 38 32 15 3 2 9 1 77 6 29842
2014 Part-time 44 29 12 2 1 10 2 83 3 2040
2011 Full-time 43 37 11 4 2 4 0 83 6 30105
2011 Part-time 47 35 9 3 1 4 0 86 5 1341
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 28 19 12 11 1 2 57 24 27366
2017 Part-time 21 26 21 14 16 1 1 48 30 1691

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 29 27 14 9 0 1 49 23 27358
2017 Part-time 28 30 22 10 6 0 4 60 17 1686

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 29 21 12 7 1 3 58 20 27329
2017 Part-time 38 22 14 8 6 1 10 68 16 1681

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 24 20 13 9 2 4 55 24 27358
2017 Part-time 34 23 15 10 10 3 5 62 21 1687

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 17 8 3 2 1 15 85 5 27305
2017 Part-time 55 16 7 2 1 1 17 87 5 1689

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 31 21 9 6 0 1 64 15 27271
2017 Part-time 34 27 21 9 7 0 1 62 16 1680

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 33 21 10 5 1 2 63 15 27243
2017 Part-time 33 30 18 8 5 2 4 67 14 1678

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 31 23 14 7 1 2 55 22 27263
2017 Part-time 33 26 19 10 6 1 5 63 17 1682

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 32 19 10 5 1 2 65 16 27259
2017 Part-time 39 29 15 7 4 1 4 72 12 1680

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 31 22 13 7 1 2 57 20 27212
2017 Part-time 29 29 20 10 8 1 3 60 19 1677

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 53 24 12 5 3 0 3 78 9 27377
2017 Part-time 57 21 11 4 3 0 3 81 7 1689

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 13 6 4 3 1 4 87 7 27364
2017 Part-time 74 10 4 3 2 1 6 91 6 1690

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 57 27 9 3 2 0 3 86 5 27349
2017 Part-time 67 19 7 2 1 0 4 89 4 1685

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 59 20 9 5 4 1 2 81 10 27351
2017 Part-time 67 16 7 4 3 1 4 87 6 1687

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 53 11 4 2 1 1 29 91 3 27334
2017 Part-time 61 5 2 1 1 0 31 96 2 1684

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 59 20 9 3 1 1 8 86 5 27207
2017 Part-time 59 15 9 4 3 1 8 82 8 1671

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 18 9 7 8 1 4 75 15 27384
2017 Part-time 38 16 14 11 17 1 3 56 29 1690

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 45 31 14 5 2 0 3 78 7 27337
2017 Part-time 45 29 13 6 3 1 3 77 10 1689

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 31 38 13 5 0 0 43 18 27414
2017 Part-time 16 33 33 11 6 0 0 50 17 1692

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 8 19 41 22 9 0 0 31 27 27299
2017 Part-time 10 18 36 23 13 0 0 35 28 1682

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 43 15 7 4 3 0 73 12 27343
2017 Part-time 30 40 15 7 3 5 0 74 10 1689

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 40 18 13 8 2 0 60 21 27377
2017 Part-time 23 37 17 12 8 3 0 62 20 1689
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 17 83 27372
2017 Part-time 21 79 1690
2014 Full-time 15 85 29817
2014 Part-time 19 81 2034

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 80 20 4507
2017 Part-time 86 14 367
2014 Full-time 81 19 4479
2014 Part-time 86 14 389

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 37 6 8 5 1 0 81 13 3598
2017 Part-time 53 35 4 3 5 1 0 88 8 315
2014 Full-time 51 32 5 7 4 0 0 84 11 3624
2014 Part-time 55 34 3 5 3 0 0 89 7 336
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 39 28 16 7 6 4 1 41 59 27412
2017 Part-time 26 27 20 12 10 5 1 27 73 1691

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 15257
2017 Part-time 31 1154

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 34 15257
2017 Part-time 43 1154

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 15257
2017 Part-time 28 1154

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 38 15257
2017 Part-time 27 1154

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 15257
2017 Part-time 5 1154

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 45 15257
2017 Part-time 37 1154

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Full-time 7 61 15 7 3 6 15056
2017 Part-time 6 63 14 7 3 7 1120

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 22 18 16 20 2 11 38 42 15424
2017 Part-time 12 24 16 18 19 2 8 40 41 1162

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 5 16 15 19 32 2 9 24 59 15416
2017 Part-time 6 18 15 19 33 3 7 27 57 1161
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