2017 Public Service Employee Survey Results for the Public Service by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 45 7 14 8 0 0 72 22 16076
2017 Non-shift worker 33 47 5 11 4 0 0 80 15 157598
2014 Shift worker 24 47 7 14 7 0 0 71 22 17547
2014 Non-shift worker 33 47 5 11 4 0 0 79 15 162592
2011 Shift worker 28 46 6 13 6 0 0 74 19 21786
2011 Non-shift worker 37 46 4 10 3 0 0 83 13 175411
2008 Shift worker 25 46 7 14 8 0 0 71 22 14571
2008 Non-shift worker 38 46 4 9 3 0 0 84 12 149312

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 26 5 3 2 0 1 90 5 16044
2017 Non-shift worker 69 21 4 3 1 1 1 92 4 157261
2014 Shift worker 61 27 5 3 2 0 1 89 5 17548
2014 Non-shift worker 69 22 4 3 1 1 1 92 4 162563
2011 Shift worker 64 24 5 3 2 1 1 90 5 21771
2011 Non-shift worker 72 19 3 3 1 1 1 93 4 175391
2008 Shift worker 62 26 5 3 2 1 1 90 5 14558
2008 Non-shift worker 72 20 3 3 1 0 1 93 4 149141

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 21 6 4 3 0 2 87 7 16069
2017 Non-shift worker 66 19 5 6 3 0 1 86 9 157483
2014 Shift worker 62 22 6 5 3 0 2 86 8 17545
2014 Non-shift worker 64 20 5 6 3 0 1 85 9 162509
2011 Shift worker 64 19 6 5 3 0 3 86 8 21759
2011 Non-shift worker 67 18 5 6 3 0 1 86 9 175325
2008 Shift worker 64 20 6 5 3 0 2 86 8 14564
2008 Non-shift worker 67 18 4 6 3 0 1 86 10 149199

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 34 10 15 11 0 0 64 26 16059
2017 Non-shift worker 41 36 7 11 6 0 0 77 17 157450
2014 Shift worker 27 35 11 16 12 0 0 62 27 17544
2014 Non-shift worker 41 35 7 10 6 0 0 77 16 162481
2011 Shift worker 28 36 11 13 10 0 1 65 24 21746
2011 Non-shift worker 41 37 7 9 5 0 0 79 14 175019

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 37 12 17 13 0 0 58 30 16064
2017 Non-shift worker 26 40 11 14 7 0 0 67 22 157496
2014 Shift worker 18 37 13 19 13 0 0 56 32 17543
2014 Non-shift worker 25 39 12 15 8 0 0 64 24 162529
2011 Shift worker 23 41 12 14 9 0 1 64 23 21785
2011 Non-shift worker 28 41 12 12 6 0 1 69 18 175263
2008 Shift worker 20 40 13 17 10 0 0 60 27 14570
2008 Non-shift worker 26 42 13 12 6 0 1 69 19 149328

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 40 13 6 4 0 0 76 10 16054
2017 Non-shift worker 42 38 10 6 3 0 0 80 10 157401
2014 Shift worker 36 39 14 6 4 0 0 76 10 17553
2014 Non-shift worker 39 39 11 7 4 0 0 78 11 162594
2011 Shift worker 39 37 13 6 4 0 0 77 10 21748
2011 Non-shift worker 43 36 10 6 4 0 0 80 10 175253
2008 Shift worker 34 42 13 7 4 0 0 76 11 14571
2008 Non-shift worker 39 41 10 7 4 0 0 79 10 149347

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 39 9 6 4 0 0 81 10 16041
2017 Non-shift worker 48 37 7 6 3 0 0 85 8 157291
2014 Shift worker 40 40 10 6 4 0 0 80 10 17552
2014 Non-shift worker 45 37 8 6 3 0 0 83 9 162505
2011 Shift worker 41 40 9 6 4 0 0 81 9 21775
2011 Non-shift worker 46 38 7 5 3 0 0 85 8 175331
2008 Shift worker 37 44 10 5 3 0 0 81 9 14582
2008 Non-shift worker 44 41 7 5 3 0 0 85 8 149380

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 37 10 13 8 0 0 68 21 16019
2017 Non-shift worker 46 37 7 6 3 0 0 84 9 157056
2014 Shift worker 28 39 12 13 7 0 0 68 21 17543
2014 Non-shift worker 44 38 9 7 3 0 0 82 9 162460

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 31 15 12 14 0 1 58 27 16058
2017 Non-shift worker 43 33 10 8 5 0 0 77 13 157295
2014 Shift worker 23 31 17 14 13 1 1 55 28 17540
2014 Non-shift worker 38 34 12 9 6 0 1 73 15 162509
2011 Shift worker 25 35 16 12 11 1 1 61 23 21771
2011 Non-shift worker 40 36 10 8 5 0 1 77 13 175331

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 27 10 8 9 2 6 70 19 16042
2017 Non-shift worker 31 23 11 10 11 2 11 62 25 157283
2014 Shift worker 38 29 9 8 9 1 5 72 18 17552
2014 Non-shift worker 29 23 11 11 13 2 11 59 28 162540
2011 Shift worker 40 27 8 9 9 1 6 72 19 21774
2011 Non-shift worker 29 23 10 12 13 2 10 60 28 175299
2008 Shift worker 44 28 7 7 7 1 5 77 15 14570
2008 Non-shift worker 32 24 9 12 12 2 9 63 27 149236

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 40 13 9 9 0 0 68 18 16066
2017 Non-shift worker 34 44 10 7 4 0 0 78 12 157474
2014 Shift worker 25 42 15 10 8 0 0 67 18 17550
2014 Non-shift worker 30 45 11 8 5 0 0 75 13 162600
2011 Shift worker 31 39 14 8 7 0 0 70 15 21768
2011 Non-shift worker 35 41 11 8 5 0 0 77 12 175178
2008 Shift worker 29 41 14 9 7 0 0 70 16 14516
2008 Non-shift worker 36 42 11 7 4 0 0 78 12 148513

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 29 17 16 19 0 0 48 35 16047
2017 Non-shift worker 26 36 16 13 9 0 0 62 22 157432
2014 Shift worker 15 30 19 18 18 0 0 45 36 17550
2014 Non-shift worker 22 36 17 15 10 0 0 58 25 162549
2011 Shift worker 15 33 19 17 16 0 0 48 33 21803
2011 Non-shift worker 22 38 16 14 10 0 0 60 24 175425

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 40 15 12 7 0 0 66 19 16053
2017 Non-shift worker 30 42 12 10 5 0 0 73 15 157371

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 38 14 9 8 1 0 69 17 16047
2017 Non-shift worker 42 40 10 5 3 0 0 82 8 157287
2014 Shift worker 27 39 17 9 7 1 0 67 16 17547
2014 Non-shift worker 39 40 11 6 3 1 0 80 9 162534
2011 Shift worker 28 41 15 8 7 1 0 69 15 21783
2011 Non-shift worker 38 42 10 6 3 1 0 81 9 175394
2008 Shift worker 33 39 14 7 6 1 0 73 13 14567
2008 Non-shift worker 43 39 9 5 3 1 0 83 8 149235

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 31 16 14 19 0 0 51 33 16036
2017 Non-shift worker 29 37 14 11 8 0 0 67 19 157305

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 35 11 4 3 0 0 82 7 16016
2017 Non-shift worker 53 34 8 3 2 0 0 87 5 157115
2014 Shift worker 53 32 10 3 3 0 0 84 6 17549
2014 Non-shift worker 60 29 8 2 1 0 0 89 4 162484
2011 Shift worker 51 34 9 3 2 0 0 86 5 21788
2011 Non-shift worker 59 31 7 2 1 0 0 89 4 175387

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 33 16 17 16 0 1 51 33 16000
2017 Non-shift worker 29 40 12 11 7 0 0 70 18 156949
2014 Shift worker 13 32 18 19 18 0 1 45 37 17551
2014 Non-shift worker 22 41 13 14 9 0 0 64 23 162580
2011 Shift worker 17 34 17 16 15 1 1 52 31 21756
2011 Non-shift worker 29 40 12 11 7 0 0 70 18 175268

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 30 17 15 15 0 0 52 31 16003
2017 Non-shift worker 33 35 14 10 6 0 0 69 17 157015
2014 Shift worker 17 30 20 16 16 0 0 48 32 17556
2014 Non-shift worker 29 36 15 11 8 0 0 65 19 162556

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 34 17 13 12 0 0 57 26 16003
2017 Non-shift worker 32 38 14 10 6 0 0 70 16 157010
2014 Shift worker 19 35 20 14 11 0 0 54 26 17543
2014 Non-shift worker 29 38 15 11 6 0 0 67 17 162530
2011 Shift worker 26 39 17 10 6 1 1 67 16 21752
2011 Non-shift worker 35 41 12 8 4 1 0 76 12 175165

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 39 13 6 5 0 0 75 12 15999
2017 Non-shift worker 41 40 11 6 3 0 0 81 9 156854
2014 Shift worker 36 42 13 5 4 0 0 78 10 17534
2014 Non-shift worker 40 40 11 6 3 0 0 80 9 162494
2011 Shift worker 40 41 10 6 3 0 0 81 9 21788
2011 Non-shift worker 41 41 9 6 3 0 0 83 8 175398
2008 Shift worker 38 44 9 6 3 0 0 82 9 14579
2008 Non-shift worker 42 42 8 6 3 0 0 84 8 149308

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 33 13 4 2 0 3 81 6 16072
2017 Non-shift worker 36 35 16 7 4 0 1 72 12 157536
2014 Shift worker 41 34 15 5 2 0 2 77 7 17551
2014 Non-shift worker 34 34 18 8 5 0 1 69 13 162601
2011 Shift worker 41 34 15 5 2 0 2 77 7 21788
2011 Non-shift worker 32 34 19 8 5 0 1 67 14 175352
2008 Shift worker 35 37 17 5 3 0 2 74 9 14562
2008 Non-shift worker 27 35 21 10 6 0 1 62 17 149297

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 23 32 16 10 2 4 27 39 15983
2017 Non-shift worker 11 24 36 17 8 1 3 27 36 156816
2014 Shift worker 12 28 33 16 7 1 3 24 42 17508
2014 Non-shift worker 11 28 36 16 7 1 2 23 40 162280
2011 Shift worker 11 28 32 17 8 1 4 26 41 21706
2011 Non-shift worker 12 27 35 16 7 1 2 24 40 174958
2008 Shift worker 12 29 33 16 6 1 3 23 43 14508
2008 Non-shift worker 12 29 35 16 6 1 2 23 41 149061

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 22 25 16 13 3 4 32 41 15939
2017 Non-shift worker 11 19 28 21 14 2 4 38 32 156413
2014 Shift worker 16 25 28 16 10 3 3 27 44 17503
2014 Non-shift worker 13 22 30 20 11 2 3 32 36 162136
2011 Shift worker 15 23 27 17 11 3 4 31 40 21684
2011 Non-shift worker 12 20 29 22 12 2 3 36 34 174788
2008 Shift worker 15 24 28 18 10 2 3 29 42 14500
2008 Non-shift worker 12 21 29 22 12 2 3 35 35 148812

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 21 25 15 10 4 7 28 44 15958
2017 Non-shift worker 17 23 29 16 9 2 4 26 43 156674
2014 Shift worker 19 25 26 14 8 3 5 24 48 17490
2014 Non-shift worker 21 25 28 14 7 2 3 23 48 162172
2011 Shift worker 17 24 26 15 8 4 6 25 46 21654
2011 Non-shift worker 18 24 29 15 8 2 4 25 45 174771
2008 Shift worker 16 25 28 16 7 3 5 25 45 14479
2008 Non-shift worker 17 24 30 17 8 2 3 26 43 148832

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 10 25 27 19 3 10 52 19 15881
2017 Non-shift worker 9 16 32 25 14 1 4 41 26 156067
2014 Shift worker 7 13 28 28 15 2 7 48 22 17471
2014 Non-shift worker 9 18 33 25 11 1 3 37 28 161750
2011 Shift worker 8 14 27 26 15 2 8 45 24 21627
2011 Non-shift worker 9 18 33 24 12 1 3 37 28 174566
2008 Shift worker 7 14 29 27 15 1 7 46 23 14460
2008 Non-shift worker 9 18 34 25 11 1 2 37 28 148777

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 19 24 17 14 2 6 34 40 15947
2017 Non-shift worker 17 22 27 17 12 2 4 30 41 156625
2014 Shift worker 20 23 25 16 11 2 4 28 45 17493
2014 Non-shift worker 21 25 27 15 8 1 3 24 48 162184
2011 Shift worker 17 22 26 17 11 2 5 30 41 21678
2011 Non-shift worker 18 24 28 16 9 1 3 26 45 174926
2008 Shift worker 15 22 28 19 11 1 4 32 39 14478
2008 Non-shift worker 17 24 28 17 10 1 3 28 43 148795

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 17 23 19 15 5 6 38 36 15950
2017 Non-shift worker 11 18 26 21 14 3 5 39 32 156657
2014 Shift worker 13 18 25 22 13 4 5 38 34 17485
2014 Non-shift worker 11 17 27 24 14 3 5 40 30 162092
2011 Shift worker 13 19 24 20 14 4 6 37 36 21654
2011 Non-shift worker 11 18 27 23 14 2 5 40 30 174662
2008 Shift worker 17 23 24 18 10 3 4 31 43 14490
2008 Non-shift worker 14 22 27 20 11 2 4 34 37 148950

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 20 27 15 11 4 7 29 40 15946
2017 Non-shift worker 16 23 32 15 9 2 4 25 41 156735
2014 Shift worker 16 22 29 15 9 4 5 26 42 17500
2014 Non-shift worker 18 24 31 14 7 2 3 23 45 162184
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 16 7 3 3 1 6 86 6 16053
2017 Non-shift worker 69 16 5 4 2 0 3 88 6 157479
2014 Shift worker 65 17 6 3 3 1 5 87 6 17566
2014 Non-shift worker 71 15 5 4 3 0 3 89 6 162587
2011 Shift worker 65 16 6 4 3 1 5 86 7 21770
2011 Non-shift worker 69 15 5 4 3 0 3 87 7 175217
2008 Shift worker 62 14 6 4 4 1 9 85 9 14564
2008 Non-shift worker 67 13 5 4 4 0 6 86 8 149273

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 27 17 14 15 4 3 51 31 16048
2017 Non-shift worker 26 31 15 10 8 5 4 63 20 157436
2014 Shift worker 21 31 18 14 11 3 2 54 26 17565
2014 Non-shift worker 29 32 15 10 8 4 3 66 19 162587

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 29 12 13 13 1 1 62 26 16046
2017 Non-shift worker 43 31 9 9 7 1 0 74 16 157424
2014 Shift worker 31 31 13 13 11 1 0 63 24 17558
2014 Non-shift worker 43 30 9 10 7 1 0 74 17 162571

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 30 15 18 15 1 1 52 33 16042
2017 Non-shift worker 30 35 13 13 7 2 1 67 20 157344
2014 Shift worker 17 34 16 20 12 1 0 52 32 17569
2014 Non-shift worker 26 39 12 13 6 2 1 67 20 162591
2011 Shift worker 18 34 16 18 13 1 1 52 32 21797
2011 Non-shift worker 27 38 12 13 7 2 1 67 21 175433
2008 Shift worker 16 34 15 19 14 1 1 51 34 14576
2008 Non-shift worker 27 38 12 13 7 2 1 67 20 149316

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 24 16 16 20 8 1 44 39 16038
2017 Non-shift worker 25 28 14 12 10 9 1 60 24 157430
2014 Shift worker 14 25 18 18 18 6 1 42 38 17569
2014 Non-shift worker 25 29 15 13 9 7 1 59 24 162570
2011 Shift worker 16 25 17 17 19 6 1 44 38 21769
2011 Non-shift worker 28 27 14 13 10 7 1 60 25 175279
2008 Shift worker 15 26 17 17 17 6 1 45 37 14565
2008 Non-shift worker 28 29 14 12 10 7 1 61 24 149265

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 17 16 19 25 11 2 31 51 16033
2017 Non-shift worker 12 22 18 17 13 16 3 41 37 157393
2014 Shift worker 8 18 18 22 24 8 1 29 51 17566
2014 Non-shift worker 11 22 19 18 14 13 2 39 38 162554

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 38 13 11 8 0 0 68 19 16021
2017 Non-shift worker 43 38 8 7 4 0 0 81 11 157239
2014 Shift worker 26 43 15 10 6 0 0 69 16 17554
2014 Non-shift worker 41 40 8 7 3 0 0 81 10 162515
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 34 14 11 10 1 1 64 22 16070
2017 Non-shift worker 38 36 11 8 5 1 0 75 14 157520
2014 Shift worker 28 35 16 11 9 1 0 64 20 17562
2014 Non-shift worker 37 36 12 9 6 1 0 74 14 162615
2011 Shift worker 27 36 15 12 10 0 0 63 22 21789
2011 Non-shift worker 34 37 12 10 6 1 0 72 16 175338
2008 Shift worker 25 35 14 13 11 1 1 61 25 14571
2008 Non-shift worker 32 36 12 11 8 1 1 68 19 149318

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 31 14 8 8 2 1 69 17 16060
2017 Non-shift worker 46 31 11 6 4 2 1 78 11 157492
2014 Shift worker 33 32 16 9 8 2 1 67 17 17566
2014 Non-shift worker 44 31 12 7 5 2 1 76 12 162590
2011 Shift worker 31 33 16 9 8 2 1 66 18 21777
2011 Non-shift worker 42 31 12 7 5 2 1 75 13 175295
2008 Shift worker 29 33 15 10 10 2 1 63 21 14569
2008 Non-shift worker 40 31 12 8 6 3 1 73 15 149316

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 33 13 10 9 1 0 68 19 16054
2017 Non-shift worker 43 33 10 8 5 1 0 77 13 157427
2014 Shift worker 31 35 14 11 8 1 0 67 19 17564
2014 Non-shift worker 41 34 10 9 5 1 0 76 14 162581
2011 Shift worker 30 35 14 11 9 1 0 66 20 21755
2011 Non-shift worker 39 35 10 9 6 1 0 74 15 175190
2008 Shift worker 28 35 13 12 11 1 0 64 23 14570
2008 Non-shift worker 37 34 10 10 7 1 0 72 18 149255

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 15 5 1 3 0 3 90 4 16043
2017 Non-shift worker 79 12 3 2 2 0 3 93 3 157299
2014 Shift worker 72 15 5 2 2 0 4 91 4 17556
2014 Non-shift worker 78 12 3 2 2 0 3 93 4 162560
2011 Shift worker 72 14 5 2 3 1 4 90 5 21767
2011 Non-shift worker 77 11 4 2 2 0 3 92 4 175236
2008 Shift worker 74 11 4 2 3 1 6 91 5 14560
2008 Non-shift worker 78 8 3 2 2 0 5 92 5 149187

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 21 12 7 12 3 15 63 23 16028
2017 Non-shift worker 52 23 7 5 5 3 5 82 10 157277
2014 Shift worker 28 23 14 6 12 3 14 61 22 17555
2014 Non-shift worker 50 23 8 5 6 3 5 80 11 162602
2011 Shift worker 25 25 14 9 15 2 9 56 27 21767
2011 Non-shift worker 46 27 8 6 7 2 4 78 14 175389

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 30 11 8 9 1 1 72 17 16050
2017 Non-shift worker 55 26 8 5 4 1 0 82 10 157325

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 27 14 6 9 2 0 70 16 16041
2017 Non-shift worker 55 25 10 4 4 2 0 81 9 157417

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 28 14 8 9 1 0 68 18 16029
2017 Non-shift worker 51 27 10 6 5 0 0 78 12 157185
2014 Shift worker 34 32 15 9 8 1 0 67 17 17551
2014 Non-shift worker 48 29 10 7 5 0 0 78 12 162517
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 34 19 17 12 1 1 51 30 1609
2017 Non-shift worker 26 36 14 10 5 3 6 68 17 37093
2014 Shift worker 15 36 19 17 10 2 2 53 28 2051
2014 Non-shift worker 26 36 14 10 6 3 6 68 17 38143

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 27 16 12 16 6 1 53 30 16058
2017 Non-shift worker 28 32 16 9 7 7 0 65 18 157512
2014 Shift worker 19 28 18 13 15 6 0 50 31 17534
2014 Non-shift worker 25 33 17 10 7 8 0 64 18 162524
2011 Shift worker 17 28 20 13 15 6 1 48 31 21758
2011 Non-shift worker 23 31 19 11 9 7 0 59 21 175226

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 25 16 15 21 3 0 47 37 16058
2017 Non-shift worker 25 32 17 13 10 3 0 59 24 157458
2014 Shift worker 17 25 19 16 20 2 0 43 37 17536
2014 Non-shift worker 21 32 19 14 10 3 0 55 26 162529
2011 Shift worker 16 27 20 14 19 3 0 45 35 21743
2011 Non-shift worker 20 32 19 14 12 2 0 53 27 175097
2008 Shift worker 16 28 18 15 20 3 0 46 35 14565
2008 Non-shift worker 21 33 18 13 11 3 0 56 26 149255

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 22 18 17 21 5 0 39 41 16026
2017 Non-shift worker 17 30 20 16 11 6 0 50 29 157355
2014 Shift worker 12 22 20 20 21 4 0 36 43 17536
2014 Non-shift worker 14 29 21 18 12 5 0 46 32 162473
2011 Shift worker 10 26 22 19 18 6 0 38 39 21769
2011 Non-shift worker 11 32 20 19 12 6 0 46 32 175242
2008 Shift worker 9 25 20 21 19 5 0 36 42 14566
2008 Non-shift worker 11 32 20 20 12 6 0 45 34 149223

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 20 16 14 27 6 0 39 44 16064
2017 Non-shift worker 21 28 17 14 14 6 0 52 30 157465
2014 Shift worker 14 20 18 16 26 6 0 35 45 17545
2014 Non-shift worker 17 27 19 15 15 7 0 47 32 162491
2011 Shift worker 12 24 19 16 22 8 0 39 41 21767
2011 Non-shift worker 15 29 18 15 14 7 0 48 32 175271
2008 Shift worker 11 23 18 17 23 8 0 37 43 14565
2008 Non-shift worker 15 30 18 15 14 8 0 48 32 149274

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 25 16 17 23 4 0 43 41 16029
2017 Non-shift worker 17 32 17 17 12 3 0 51 31 157305
2014 Shift worker 13 25 19 19 22 3 0 39 42 17541
2014 Non-shift worker 15 32 18 19 13 3 0 48 33 162436
2011 Shift worker 12 30 19 18 18 3 0 43 38 21744
2011 Non-shift worker 13 34 17 20 13 3 0 48 34 175135
2008 Shift worker 12 30 17 20 17 3 0 44 38 14567
2008 Non-shift worker 14 37 16 20 11 2 0 52 32 149237
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 35 19 12 10 1 0 58 23 16031
2017 Non-shift worker 26 42 17 10 5 1 0 68 15 157293
2014 Shift worker 19 37 20 12 10 2 0 57 22 17568
2014 Non-shift worker 25 41 18 10 5 2 0 67 15 162601
2011 Shift worker 21 39 19 11 7 2 0 61 19 21765
2011 Non-shift worker 25 42 16 10 5 1 0 68 16 175208

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 41 15 6 5 2 1 73 11 15994
2017 Non-shift worker 38 41 12 4 2 3 0 82 6 157128
2014 Shift worker 29 44 14 6 3 3 0 75 10 17556
2014 Non-shift worker 39 41 11 4 2 3 1 83 6 162535
2011 Shift worker 28 42 16 7 4 3 1 72 11 21751
2011 Non-shift worker 36 40 13 5 2 4 1 79 7 175133

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 36 14 11 9 3 1 64 21 16017
2017 Non-shift worker 36 37 12 8 4 3 1 75 13 157131
2014 Shift worker 26 39 14 10 7 3 1 67 18 17559
2014 Non-shift worker 38 37 10 7 4 3 1 78 11 162562
2011 Shift worker 27 37 14 10 7 4 1 67 18 21753
2011 Non-shift worker 36 36 11 8 5 4 1 75 14 175045
2008 Shift worker 24 36 15 11 9 4 1 63 21 14563
2008 Non-shift worker 32 36 12 10 6 4 1 71 17 149245

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 33 21 13 10 4 1 54 24 16019
2017 Non-shift worker 25 34 19 11 6 4 1 62 17 157250
2014 Shift worker 15 33 23 13 10 5 1 51 24 17567
2014 Non-shift worker 25 34 19 10 6 5 1 63 17 162534
2011 Shift worker 13 34 23 13 9 6 2 51 24 21749
2011 Non-shift worker 19 35 21 11 7 5 1 58 20 175200

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 26 15 15 18 6 2 47 36 16014
2017 Non-shift worker 18 24 17 14 14 10 3 48 32 157160
2014 Shift worker 14 26 18 17 18 6 1 43 38 17563
2014 Non-shift worker 17 24 18 16 15 9 2 46 34 162544
2011 Shift worker 14 25 18 17 18 8 2 42 38 21769
2011 Non-shift worker 15 23 18 16 14 11 3 44 35 175285

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 18 9 3 3 3 9 83 7 16046
2017 Non-shift worker 60 20 8 4 2 1 4 85 7 157426
2014 Shift worker 54 19 9 3 3 3 9 83 7 17563
2014 Non-shift worker 59 21 8 4 2 1 4 85 7 162575

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 21 7 2 2 3 3 88 5 16050
2017 Non-shift worker 66 19 6 2 1 2 3 90 4 157342
2014 Shift worker 60 21 7 3 2 3 4 87 6 17560
2014 Non-shift worker 65 20 6 2 1 3 3 90 4 162554
2011 Shift worker 63 21 6 3 2 2 3 88 5 21760
2011 Non-shift worker 67 18 6 2 1 2 3 90 4 175239
2008 Shift worker 63 20 7 3 2 2 2 88 5 14570
2008 Non-shift worker 67 18 6 2 1 2 3 89 4 149298

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 27 17 16 19 3 1 46 36 16036
2017 Non-shift worker 23 33 16 14 10 3 0 58 25 157294
2014 Shift worker 14 26 19 18 18 3 1 42 38 17560
2014 Non-shift worker 20 32 17 16 12 2 1 53 29 162536
2011 Shift worker 15 29 19 17 17 2 1 46 35 21777
2011 Non-shift worker 22 34 16 14 11 2 0 57 26 175299
2008 Shift worker 13 31 20 18 16 2 0 45 35 14566
2008 Non-shift worker 20 36 17 15 11 2 0 57 26 149260

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 26 16 15 21 3 2 46 38 16040
2017 Non-shift worker 19 27 14 16 18 3 3 49 36 157316
2014 Shift worker 14 26 17 16 21 3 2 42 40 17561
2014 Non-shift worker 16 25 15 18 22 2 2 42 42 162580
2011 Shift worker 15 28 17 16 20 2 2 45 38 21772
2011 Non-shift worker 15 27 15 18 21 2 2 44 41 175272
2008 Shift worker 16 35 15 15 15 2 2 53 31 14564
2008 Non-shift worker 17 32 14 17 17 2 2 50 35 149162

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 27 22 15 16 5 1 43 33 16052
2017 Non-shift worker 20 37 20 11 7 4 0 60 19 157323

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 32 19 6 7 4 1 65 15 16041
2017 Non-shift worker 39 36 14 4 3 4 1 78 7 157226
2014 Shift worker 33 35 17 6 5 4 1 71 11 17557
2014 Non-shift worker 42 34 13 4 2 4 1 80 6 162512

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 36 15 8 7 2 0 68 16 16043
2017 Non-shift worker 38 40 12 5 3 2 0 80 8 157288
2014 Shift worker 30 37 16 8 6 2 0 69 15 17565
2014 Non-shift worker 39 37 12 5 3 3 0 79 8 162581
2011 Shift worker 24 36 18 10 8 3 0 62 19 21764
2011 Non-shift worker 32 39 15 7 4 3 0 73 11 175197

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 35 12 9 9 0 0 69 18 16051
2017 Non-shift worker 44 38 9 5 3 0 0 82 9 157372
2014 Shift worker 33 37 13 9 7 0 0 70 17 17552
2014 Non-shift worker 44 37 10 5 4 0 0 81 9 162487
2011 Shift worker 30 38 14 8 8 1 0 69 17 21722
2011 Non-shift worker 38 39 12 6 4 0 0 77 11 174976
2008 Shift worker 25 40 14 10 10 1 0 65 20 14556
2008 Non-shift worker 34 40 12 8 5 0 0 75 13 149221

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 28 17 12 14 1 0 56 27 16036
2017 Non-shift worker 34 33 16 9 7 1 0 68 16 157239
2014 Shift worker 23 33 19 13 12 1 0 56 25 17571
2014 Non-shift worker 28 35 17 11 8 1 0 64 19 162606
2011 Shift worker 24 35 20 11 9 1 0 59 21 21762
2011 Non-shift worker 29 35 18 10 7 1 0 65 17 175231

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 30 17 13 14 0 0 56 27 16034
2017 Non-shift worker 33 36 15 10 6 0 0 69 16 157305
2014 Shift worker 21 34 19 14 11 0 0 55 26 17559
2014 Non-shift worker 28 37 16 12 7 0 0 65 19 162566
2011 Shift worker 21 36 19 13 10 0 0 58 23 21745
2011 Non-shift worker 28 38 16 11 6 0 0 66 17 175075
2008 Shift worker 21 38 17 13 9 0 0 60 23 14576
2008 Non-shift worker 29 40 14 11 6 0 0 69 17 149227

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 24 19 13 15 5 1 51 29 16048
2017 Non-shift worker 31 26 18 11 9 4 1 60 21 157282
2014 Shift worker 22 25 21 14 14 4 1 49 29 17569
2014 Non-shift worker 29 26 18 12 10 4 1 58 23 162572
2011 Shift worker 24 27 19 13 12 5 1 54 27 21738
2011 Non-shift worker 30 26 17 12 9 4 1 60 22 175197
2008 Shift worker 22 29 18 14 11 6 1 54 26 14564
2008 Non-shift worker 28 29 17 12 9 5 1 60 22 149214
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 21 45 34 16052
2017 Non-shift worker 27 40 33 157501
2014 Shift worker 21 47 32 17552
2014 Non-shift worker 27 39 34 162599
2011 Shift worker 22 49 29 21793
2011 Non-shift worker 27 41 32 175470

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 12 27 23 12 18 8 3475
2017 Non-shift worker 18 30 30 6 9 6 42143
2014 Shift worker 14 32 23 16 9999 15 3735
2014 Non-shift worker 19 32 30 9 9999 10 43793
2011 Shift worker 15 35 26 11 9999 12 5041
2011 Non-shift worker 20 32 32 8 9999 9 48370
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 25 75 16028
2017 Non-shift worker 17 83 157285
2014 Shift worker 24 76 17542
2014 Non-shift worker 18 82 162334

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 59 3428
2017 Non-shift worker 49 26470
2014 Shift worker 57 3947
2014 Non-shift worker 49 28329

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 65 3428
2017 Non-shift worker 63 26470
2014 Shift worker 64 3947
2014 Non-shift worker 62 28329

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 3428
2017 Non-shift worker 7 26470
2014 Shift worker 6 3947
2014 Non-shift worker 8 28329

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 3428
2017 Non-shift worker 2 26470
2014 Shift worker 18 3947
2014 Non-shift worker 2 28329

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 3428
2017 Non-shift worker 5 26470
2014 Shift worker 5 3947
2014 Non-shift worker 5 28329

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 3428
2017 Non-shift worker 7 26470
2014 Shift worker 16 3947
2014 Non-shift worker 7 28329

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 3428
2017 Non-shift worker 4 26470
2014 Shift worker 4 3947
2014 Non-shift worker 4 28329

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 46 3432
2017 Non-shift worker 40 26492
2014 Shift worker 43 3954
2014 Non-shift worker 39 28356

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 40 3432
2017 Non-shift worker 40 26492
2014 Shift worker 37 3954
2014 Non-shift worker 40 28356

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 46 3432
2017 Non-shift worker 44 26492
2014 Shift worker 43 3954
2014 Non-shift worker 43 28356

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 45 3432
2017 Non-shift worker 40 26492
2014 Shift worker 43 3954
2014 Non-shift worker 40 28356

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 3432
2017 Non-shift worker 30 26492
2014 Shift worker 25 3954
2014 Non-shift worker 29 28356

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 66 3432
2017 Non-shift worker 56 26492
2014 Shift worker 65 3954
2014 Non-shift worker 56 28356

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 44 3432
2017 Non-shift worker 34 26492
2014 Shift worker 42 3954
2014 Non-shift worker 35 28356

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 3432
2017 Non-shift worker 1 26492
2014 Shift worker 6 3954
2014 Non-shift worker 1 28356

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 3432
2017 Non-shift worker 9 26492
2014 Shift worker 15 3954
2014 Non-shift worker 7 28356

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 3432
2017 Non-shift worker 12 26492
2014 Shift worker 20 3954
2014 Non-shift worker 12 28356

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 53 3432
2017 Non-shift worker 47 26492
2014 Shift worker 51 3954
2014 Non-shift worker 45 28356

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 3432
2017 Non-shift worker 27 26492
2014 Shift worker 38 3954
2014 Non-shift worker 28 28356

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 3432
2017 Non-shift worker 14 26492
2014 Shift worker 14 3954
2014 Non-shift worker 14 28356

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 44 3429
2017 Non-shift worker 53 26480
2014 Shift worker 43 3955
2014 Non-shift worker 52 28345

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 3429
2017 Non-shift worker 28 26480
2014 Shift worker 30 3955
2014 Non-shift worker 29 28345

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 3429
2017 Non-shift worker 9 26480
2014 Shift worker 7 3955
2014 Non-shift worker 10 28345

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 3429
2017 Non-shift worker 20 26480
2014 Shift worker 25 3955
2014 Non-shift worker 21 28345

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 3429
2017 Non-shift worker 10 26480
2014 Shift worker 13 3955
2014 Non-shift worker 11 28345

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 3429
2017 Non-shift worker 7 26480
2014 Shift worker 10 3955
2014 Non-shift worker 7 28345

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 3429
2017 Non-shift worker 13 26480
2014 Shift worker 21 3955
2014 Non-shift worker 15 28345

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 3429
2017 Non-shift worker 11 26480
2014 Shift worker 12 3955
2014 Non-shift worker 11 28345

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 3429
2017 Non-shift worker 25 26480
2014 Shift worker 27 3955
2014 Non-shift worker 25 28345

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 3058
2017 Non-shift worker 12 24618
2014 Shift worker 15 3552
2014 Non-shift worker 12 26458

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 3058
2017 Non-shift worker 18 24618
2014 Shift worker 17 3552
2014 Non-shift worker 16 26458

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 3058
2017 Non-shift worker 10 24618
2014 Shift worker 13 3552
2014 Non-shift worker 10 26458

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 3058
2017 Non-shift worker 8 24618
2014 Shift worker 9 3552
2014 Non-shift worker 8 26458

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 3058
2017 Non-shift worker 11 24618
2014 Shift worker 9 3552
2014 Non-shift worker 11 26458

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 3058
2017 Non-shift worker 12 24618
2014 Shift worker 8 3552
2014 Non-shift worker 11 26458

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 3058
2017 Non-shift worker 14 24618
2014 Shift worker 6 3552
2014 Non-shift worker 12 26458

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 3058
2017 Non-shift worker 9 24618
2014 Shift worker 11 3552
2014 Non-shift worker 8 26458

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 3058
2017 Non-shift worker 12 24618
2014 Shift worker 10 3552
2014 Non-shift worker 11 26458

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 3058
2017 Non-shift worker 25 24618
2014 Shift worker 27 3552
2014 Non-shift worker 24 26458

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 3058
2017 Non-shift worker 9 24618
2014 Shift worker 10 3552
2014 Non-shift worker 9 26458

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 3058
2017 Non-shift worker 44 24618
2014 Shift worker 45 3552
2014 Non-shift worker 44 26458

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 3058
2017 Non-shift worker 1 24618
2014 Shift worker 2 3552
2014 Non-shift worker 1 26458

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 3058
2017 Non-shift worker 52 24618
2014 Shift worker 57 3552
2014 Non-shift worker 53 26458

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 3058
2017 Non-shift worker 1 24618

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 3058
2017 Non-shift worker 14 24618
2014 Shift worker 13 3552
2014 Non-shift worker 13 26458

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 97 3 3428
2017 Non-shift worker 92 8 26475

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 18 19 10 14 17 6 44 31 16063
2017 Non-shift worker 16 18 19 7 7 25 7 51 21 157482
2014 Shift worker 13 20 21 10 12 18 6 43 29 17558
2014 Non-shift worker 16 19 19 7 7 25 7 51 20 162567

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 27 18 10 12 7 1 56 24 16029
2017 Non-shift worker 29 31 17 7 5 9 1 68 13 157291
2014 Shift worker 21 29 20 11 10 8 1 55 23 17542
2014 Non-shift worker 27 31 19 7 5 11 1 66 13 162520
2011 Shift worker 26 36 17 9 7 4 0 65 17 21737
2011 Non-shift worker 32 36 15 6 4 6 0 73 11 175155
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 47 12 8 4 3 4 74 13 16067
2017 Non-shift worker 27 48 9 6 2 2 5 81 8 157531
2014 Shift worker 22 49 14 7 3 2 3 75 11 17562
2014 Non-shift worker 27 50 10 5 2 1 5 82 7 162576
2011 Shift worker 21 51 13 8 3 2 3 75 11 21764
2011 Non-shift worker 26 51 9 6 2 1 5 82 8 175229
2008 Shift worker 21 48 13 9 4 2 3 73 13 14590
2008 Non-shift worker 26 49 10 7 3 1 5 80 10 149434

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 24 20 13 13 13 6 43 33 16029
2017 Non-shift worker 11 24 21 9 6 21 8 50 20 157248
2014 Shift worker 9 27 22 14 10 11 6 44 29 17565
2014 Non-shift worker 10 23 23 9 6 20 9 47 21 162524
2011 Shift worker 10 30 21 13 10 11 5 48 28 21758
2011 Non-shift worker 10 25 23 9 6 20 7 48 21 175181

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 34 14 7 5 8 4 71 13 16063
2017 Non-shift worker 40 31 10 3 2 8 5 82 6 157502
2014 Shift worker 26 38 14 8 4 7 3 71 13 17561
2014 Non-shift worker 37 33 12 3 2 8 5 81 6 162570
2011 Shift worker 27 38 14 7 5 7 3 72 13 21759
2011 Non-shift worker 37 33 11 4 2 8 5 80 7 175295
2008 Shift worker 23 40 15 7 5 7 3 70 13 14580
2008 Non-shift worker 34 36 11 4 2 8 5 80 7 149326

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 29 15 10 10 10 4 58 24 16031
2017 Non-shift worker 30 31 14 5 3 11 5 74 10 157226
2014 Shift worker 18 31 17 11 10 9 4 57 24 17548
2014 Non-shift worker 28 32 15 5 3 11 5 72 10 162453
2011 Shift worker 20 34 16 10 9 8 3 61 21 21725
2011 Non-shift worker 28 33 14 6 3 11 4 72 11 174997
2008 Shift worker 20 36 15 12 10 5 3 61 24 14563
2008 Non-shift worker 30 33 13 7 4 7 5 72 13 149299
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 13 87 16018
2017 Non-shift worker 8 92 157165
2014 Shift worker 12 88 17539
2014 Non-shift worker 7 93 162266

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 45 1748
2017 Non-shift worker 37 12037
2014 Shift worker 39 2028
2014 Non-shift worker 35 11735

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 76 1748
2017 Non-shift worker 80 12037
2014 Shift worker 78 2028
2014 Non-shift worker 80 11735

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 1748
2017 Non-shift worker 4 12037
2014 Shift worker 3 2028
2014 Non-shift worker 4 11735

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 1748
2017 Non-shift worker 1 12037
2014 Shift worker 12 2028
2014 Non-shift worker 1 11735

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 1748
2017 Non-shift worker 7 12037
2014 Shift worker 8 2028
2014 Non-shift worker 6 11735

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 1748
2017 Non-shift worker 7 12037
2014 Shift worker 14 2028
2014 Non-shift worker 6 11735

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 1748
2017 Non-shift worker 7 12037
2014 Shift worker 8 2028
2014 Non-shift worker 9 11735

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 1740
2017 Non-shift worker 23 11988
2014 Shift worker 24 2028
2014 Non-shift worker 19 11728

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Shift worker 20 1740
2017 Non-shift worker 19 11988
2014 Shift worker 18 2028
2014 Non-shift worker 17 11728

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 1740
2017 Non-shift worker 13 11988
2014 Shift worker 14 2028
2014 Non-shift worker 11 11728

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 1740
2017 Non-shift worker 6 11988
2014 Shift worker 7 2028
2014 Non-shift worker 5 11728

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 1740
2017 Non-shift worker 26 11988
2014 Shift worker 20 2028
2014 Non-shift worker 24 11728

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 1740
2017 Non-shift worker 29 11988
2014 Shift worker 29 2028
2014 Non-shift worker 23 11728

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 1740
2017 Non-shift worker 3 11988
2014 Shift worker 4 2028
2014 Non-shift worker 3 11728

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 1740
2017 Non-shift worker 1 11988

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 1740
2017 Non-shift worker 7 11988
2014 Shift worker 9 2028
2014 Non-shift worker 7 11728

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 1740
2017 Non-shift worker 16 11988
2014 Shift worker 16 2028
2014 Non-shift worker 16 11728

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 1740
2017 Non-shift worker 1 11988

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 1740
2017 Non-shift worker 17 11988
2014 Shift worker 15 2028
2014 Non-shift worker 17 11728

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 1 1740
2017 Non-shift worker 0 11988
2014 Shift worker 1 2028
2014 Non-shift worker 1 11728

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 1740
2017 Non-shift worker 20 11988
2014 Shift worker 30 2028
2014 Non-shift worker 30 11728

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 1748
2017 Non-shift worker 31 12040
2014 Shift worker 26 2027
2014 Non-shift worker 29 11740

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 1748
2017 Non-shift worker 16 12040
2014 Shift worker 15 2027
2014 Non-shift worker 16 11740

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 1748
2017 Non-shift worker 7 12040
2014 Shift worker 5 2027
2014 Non-shift worker 7 11740

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 1748
2017 Non-shift worker 18 12040
2014 Shift worker 20 2027
2014 Non-shift worker 19 11740

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 1748
2017 Non-shift worker 6 12040
2014 Shift worker 6 2027
2014 Non-shift worker 6 11740

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 1748
2017 Non-shift worker 7 12040
2014 Shift worker 8 2027
2014 Non-shift worker 7 11740

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 1748
2017 Non-shift worker 8 12040
2014 Shift worker 12 2027
2014 Non-shift worker 9 11740

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 1748
2017 Non-shift worker 8 12040
2014 Shift worker 10 2027
2014 Non-shift worker 9 11740

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 45 1748
2017 Non-shift worker 49 12040
2014 Shift worker 48 2027
2014 Non-shift worker 48 11740

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 1582
2017 Non-shift worker 6 11249
2014 Shift worker 8 1849
2014 Non-shift worker 6 10923

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 1582
2017 Non-shift worker 14 11249
2014 Shift worker 10 1849
2014 Non-shift worker 11 10923

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 1582
2017 Non-shift worker 4 11249
2014 Shift worker 4 1849
2014 Non-shift worker 4 10923

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 1582
2017 Non-shift worker 3 11249
2014 Shift worker 2 1849
2014 Non-shift worker 3 10923

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 1582
2017 Non-shift worker 3 11249
2014 Shift worker 2 1849
2014 Non-shift worker 3 10923

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 1582
2017 Non-shift worker 6 11249
2014 Shift worker 4 1849
2014 Non-shift worker 5 10923

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 4 1582
2017 Non-shift worker 10 11249
2014 Shift worker 4 1849
2014 Non-shift worker 8 10923

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 1582
2017 Non-shift worker 10 11249
2014 Shift worker 11 1849
2014 Non-shift worker 9 10923

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 1582
2017 Non-shift worker 10 11249
2014 Shift worker 9 1849
2014 Non-shift worker 10 10923

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 1582
2017 Non-shift worker 24 11249
2014 Shift worker 23 1849
2014 Non-shift worker 23 10923

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 1582
2017 Non-shift worker 9 11249
2014 Shift worker 10 1849
2014 Non-shift worker 9 10923

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 45 1582
2017 Non-shift worker 44 11249
2014 Shift worker 43 1849
2014 Non-shift worker 45 10923

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 3 1582
2017 Non-shift worker 2 11249
2014 Shift worker 3 1849
2014 Non-shift worker 2 10923

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 63 1582
2017 Non-shift worker 61 11249
2014 Shift worker 65 1849
2014 Non-shift worker 65 10923

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 1582
2017 Non-shift worker 1 11249

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 1582
2017 Non-shift worker 13 11249
2014 Shift worker 15 1849
2014 Non-shift worker 13 10923

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 96 4 1748
2017 Non-shift worker 92 8 12072

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 20 22 6 8 21 6 51 20 16046
2017 Non-shift worker 17 18 20 3 3 31 7 57 11 157370
2014 Shift worker 15 21 23 6 7 22 6 49 18 17556
2014 Non-shift worker 17 18 21 3 3 32 7 56 10 162527

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 29 19 7 8 10 2 61 17 16029
2017 Non-shift worker 31 31 17 4 3 12 2 73 8 157180
2014 Shift worker 23 30 21 7 6 11 1 61 15 17550
2014 Non-shift worker 29 30 18 4 3 15 2 71 8 162446
2011 Shift worker 29 38 17 6 5 6 0 71 11 21742
2011 Non-shift worker 36 36 14 4 2 8 0 78 7 175185
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 19 19 16 28 1 1 36 45 16052
2017 Non-shift worker 22 24 20 14 18 0 2 48 32 157182

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 29 25 11 8 0 2 55 19 16035
2017 Non-shift worker 18 27 27 16 11 0 1 46 27 157254

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 28 18 8 5 1 6 67 14 15977
2017 Non-shift worker 24 29 22 13 8 0 2 55 22 156940

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 21 21 15 17 1 2 45 33 16026
2017 Non-shift worker 20 23 22 17 14 1 2 45 32 157216

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 24 15 7 6 1 6 71 13 15998
2017 Non-shift worker 44 23 13 6 4 1 10 75 11 156988

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 28 22 13 11 0 1 53 25 16002
2017 Non-shift worker 30 30 21 11 7 0 1 60 18 156815

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 27 22 13 10 1 2 54 24 15989
2017 Non-shift worker 27 32 22 11 6 1 2 61 17 156709

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 27 21 13 10 1 2 55 23 15989
2017 Non-shift worker 22 31 23 14 8 1 2 54 22 156738

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 28 20 12 9 1 2 58 22 16004
2017 Non-shift worker 28 31 20 12 7 1 2 60 19 156785

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 30 20 10 7 1 2 62 18 15962
2017 Non-shift worker 28 31 21 11 6 1 2 61 18 156451

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 25 17 8 6 0 2 69 14 16043
2017 Non-shift worker 53 24 12 5 3 0 2 79 9 157252

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 17 9 6 6 1 3 78 12 16022
2017 Non-shift worker 70 13 6 4 3 1 3 87 7 157251

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 30 13 6 4 0 2 77 10 16021
2017 Non-shift worker 54 27 10 4 2 0 2 84 6 157154

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 22 12 8 8 1 2 72 16 16017
2017 Non-shift worker 58 20 9 6 4 0 2 80 10 157160

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 13 5 2 1 1 25 89 4 16012
2017 Non-shift worker 53 13 5 2 1 0 26 89 4 157035

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 22 10 3 3 1 6 83 6 15948
2017 Non-shift worker 63 19 7 2 1 0 7 89 4 156346

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 18 10 6 8 1 4 75 14 16042
2017 Non-shift worker 62 17 7 4 5 1 4 83 10 157336

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 29 14 4 3 0 3 79 7 16019
2017 Non-shift worker 49 29 12 4 2 0 3 81 6 157046

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 27 36 15 9 0 0 40 23 16067
2017 Non-shift worker 12 30 38 14 6 0 0 42 20 157538

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 20 37 20 12 0 1 32 31 15999
2017 Non-shift worker 8 20 40 22 10 0 0 32 28 157014

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 36 19 13 11 4 1 55 25 16032
2017 Non-shift worker 26 41 16 8 5 4 0 69 14 157312

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 29 17 16 22 2 0 44 39 16047
2017 Non-shift worker 18 38 17 14 9 2 0 58 24 157352
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 19 81 16024
2017 Non-shift worker 17 83 157295
2014 Shift worker 17 83 17519
2014 Non-shift worker 15 85 162237

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 73 27 3033
2017 Non-shift worker 79 21 26401
2014 Shift worker 73 27 3009
2014 Non-shift worker 79 21 24267

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 38 7 8 6 0 1 78 14 2267
2017 Non-shift worker 47 35 6 7 4 1 1 83 11 20822
2014 Shift worker 40 36 8 10 6 0 0 77 16 2217
2014 Non-shift worker 51 32 6 7 3 0 0 84 11 19133
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 23 21 13 17 4 1 22 78 16071
2017 Non-shift worker 31 24 18 10 11 4 1 33 67 157551

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 11355
2017 Non-shift worker 21 100055

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 11355
2017 Non-shift worker 33 100055

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 11355
2017 Non-shift worker 18 100055

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 59 11355
2017 Non-shift worker 46 100055

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 11355
2017 Non-shift worker 6 100055

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 11355
2017 Non-shift worker 42 100055

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 7 45 17 10 4 18 11059
2017 Non-shift worker 7 48 18 10 4 13 98147

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 21 16 16 28 2 7 33 49 11435
2017 Non-shift worker 11 21 16 17 23 2 9 37 45 100786

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 11 14 16 43 3 8 18 67 11430
2017 Non-shift worker 4 10 12 17 45 3 9 16 71 100735
Report a problem or mistake on this page
Date modified: