2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - SW

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 28 48 4 15 6 0 0 76 20 105
2017 SW-02 26 50 5 13 7 0 0 76 19 89
2014 SW 23 49 6 13 8 0 0 72 21 118
2014 SW-02 23 48 8 15 6 0 0 72 21 103
2011 SW 31 50 4 11 4 0 0 81 15 125
2011 SW-01 34 47 4 14 2 0 0 80 16 53
2011 SW-02 32 57 2 6 2 0 0 89 9 48
2011 SW-03 39 35 0 19 8 0 0 73 27 11
2008 SW 26 51 8 3 12 0 0 77 15 79
2008 SW-01 21 56 0 12 12 0 0 77 23 34
2008 SW-02 24 56 6 0 14 0 0 80 14 28

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 74 16 4 5 0 1 0 91 5 105
2017 SW-02 74 18 2 4 0 1 0 93 5 89
2014 SW 67 22 5 4 1 0 1 90 5 118
2014 SW-02 69 20 6 3 1 0 1 90 4 103
2011 SW 77 15 2 4 1 0 1 93 5 125
2011 SW-01 81 11 2 6 0 0 0 92 6 53
2011 SW-02 77 17 2 2 0 0 2 96 2 48
2011 SW-03 73 27 0 0 0 0 0 100 0 11
2008 SW 69 23 2 3 2 0 2 94 5 79
2008 SW-01 74 17 0 3 0 0 6 97 3 34
2008 SW-02 70 18 4 4 4 0 0 88 8 28

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 78 12 3 5 1 0 1 91 6 105
2017 SW-02 81 12 1 4 1 0 1 94 6 89
2014 SW 74 11 7 4 4 0 0 86 8 118
2014 SW-02 74 12 7 3 4 0 0 86 7 103
2011 SW 84 9 0 3 3 0 1 94 6 124
2011 SW-01 85 10 0 4 2 0 0 94 6 53
2011 SW-02 81 8 0 4 4 0 2 91 9 47
2011 SW-03 90 10 0 0 0 0 0 100 0 11
2008 SW 73 17 1 5 2 1 1 92 7 79
2008 SW-01 71 18 0 6 0 3 3 94 6 34
2008 SW-02 74 12 2 8 4 0 0 86 12 28

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 30 35 7 13 14 0 0 65 27 105
2017 SW-02 28 36 6 16 14 0 0 64 30 89
2014 SW 36 31 4 17 12 0 0 67 29 118
2014 SW-02 34 32 4 20 11 0 0 66 30 103
2011 SW 40 34 4 10 13 0 0 74 22 126
2011 SW-01 39 32 2 9 18 0 0 71 27 53
2011 SW-02 43 29 6 13 9 0 0 72 22 48
2011 SW-03 53 47 0 0 0 0 0 100 0 12

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 20 48 13 10 9 0 0 68 19 105
2017 SW-02 20 49 15 8 9 0 0 69 16 89
2014 SW 13 43 9 23 12 0 0 56 35 118
2014 SW-02 14 43 10 23 9 0 0 57 32 103
2011 SW 27 38 14 12 9 0 0 65 21 125
2011 SW-01 30 30 13 13 14 0 0 60 27 53
2011 SW-02 26 39 15 13 7 0 0 65 20 47
2011 SW-03 25 44 15 7 9 0 0 69 16 12
2008 SW 26 44 9 14 7 0 0 70 21 78
2008 SW-01 27 56 0 18 0 0 0 82 18 33
2008 SW-02 23 44 6 16 12 0 0 66 28 28

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 67 27 5 1 1 0 0 93 2 105
2017 SW-02 66 27 5 1 1 0 0 93 2 89
2014 SW 65 27 2 4 2 0 0 92 6 118
2014 SW-02 64 27 3 5 2 0 0 91 7 103
2011 SW 70 25 0 3 1 0 0 96 4 124
2011 SW-01 66 31 0 2 2 0 0 96 4 53
2011 SW-02 78 20 0 0 2 0 0 98 2 48
2011 SW-03 56 36 0 7 0 0 0 93 7 11
2008 SW 63 33 1 3 1 0 0 95 4 79
2008 SW-01 58 39 3 0 0 0 0 97 0 34
2008 SW-02 72 26 0 0 2 0 0 98 2 28

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 69 25 3 2 1 0 0 94 3 105
2017 SW-02 68 25 4 2 1 0 0 93 3 89
2014 SW 68 26 2 1 3 0 0 93 5 118
2014 SW-02 69 26 2 2 1 0 0 95 3 103
2011 SW 70 27 1 1 1 0 0 97 1 126
2011 SW-01 71 23 4 0 2 0 0 95 2 53
2011 SW-02 80 20 0 0 0 0 0 100 0 48
2011 SW-03 44 56 0 0 0 0 0 100 0 12
2008 SW 64 29 2 4 0 0 0 94 4 79
2008 SW-01 65 29 0 6 0 0 0 94 6 34
2008 SW-02 66 24 4 6 0 0 0 90 6 28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 36 41 9 11 4 0 0 77 15 105
2017 SW-02 35 39 10 13 4 0 0 74 16 89
2014 SW 30 44 10 13 2 0 0 75 16 118
2014 SW-02 30 46 10 12 3 0 0 76 15 103

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 27 41 13 8 11 0 0 68 19 105
2017 SW-02 27 42 13 6 12 0 0 69 18 89
2014 SW 26 43 10 9 11 1 0 70 20 118
2014 SW-02 26 43 8 11 9 2 0 71 20 103
2011 SW 36 38 6 15 6 0 0 74 20 125
2011 SW-01 26 41 9 16 8 0 0 67 24 53
2011 SW-02 46 30 4 15 4 0 0 76 19 47
2011 SW-03 26 51 0 13 9 0 0 78 22 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 23 18 9 14 29 3 4 45 46 105
2017 SW-02 22 19 8 16 27 4 5 45 46 89
2014 SW 16 23 11 19 23 3 6 43 46 118
2014 SW-02 13 20 12 21 25 4 6 36 51 103
2011 SW 32 31 6 13 15 1 2 65 29 125
2011 SW-01 22 40 4 13 18 2 2 64 32 53
2011 SW-02 34 25 8 17 13 0 2 60 31 47
2011 SW-03 23 53 9 0 16 0 0 76 16 12
2008 SW 33 22 4 22 15 0 4 57 38 79
2008 SW-01 24 21 6 14 23 0 12 51 43 34
2008 SW-02 29 26 2 30 12 0 2 56 42 28

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 45 44 5 5 1 0 0 89 5 105
2017 SW-02 46 43 6 4 1 0 0 88 5 89
2014 SW 45 46 2 3 5 0 0 90 8 118
2014 SW-02 45 45 2 4 5 0 0 90 8 103
2011 SW 59 33 3 5 1 0 0 91 6 125
2011 SW-01 57 32 4 6 2 0 0 88 8 53
2011 SW-02 63 34 3 0 0 0 0 97 0 47
2011 SW-03 44 43 0 13 0 0 0 87 13 12
2008 SW 56 37 4 2 1 0 1 93 3 78
2008 SW-01 42 50 6 3 0 0 0 91 3 33
2008 SW-02 66 30 0 2 0 0 2 98 2 28

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 19 30 18 18 15 0 0 49 33 105
2017 SW-02 21 26 18 18 17 0 0 48 34 89
2014 SW 22 32 13 20 13 0 0 54 33 118
2014 SW-02 21 32 12 21 13 0 0 53 35 103
2011 SW 17 41 17 20 6 0 0 58 25 126
2011 SW-01 19 40 13 24 4 0 0 59 28 53
2011 SW-02 12 44 21 17 6 0 0 56 23 48
2011 SW-03 18 34 18 13 18 0 0 51 31 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 36 49 5 6 3 0 0 85 10 105
2017 SW-02 39 45 4 8 4 0 0 85 12 89

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 42 49 4 5 0 0 1 91 5 105
2017 SW-02 44 46 4 6 0 0 1 91 6 89
2014 SW 43 37 11 5 5 0 0 79 9 118
2014 SW-02 43 39 9 5 4 0 0 82 9 103
2011 SW 46 41 6 4 2 1 0 88 6 126
2011 SW-01 41 45 8 4 2 0 0 87 6 53
2011 SW-02 48 40 6 2 2 2 0 90 4 48
2011 SW-03 35 41 9 15 0 0 0 76 15 12
2008 SW 46 39 6 4 4 2 0 87 7 79
2008 SW-01 50 41 6 3 0 0 0 91 3 34
2008 SW-02 44 40 4 0 8 4 0 88 8 28

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 21 42 15 8 14 0 0 63 22 104
2017 SW-02 20 41 15 8 15 0 0 62 23 88

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 71 26 4 0 0 0 0 96 0 104
2017 SW-02 68 27 4 0 0 0 0 96 0 88
2014 SW 75 19 4 1 1 0 0 95 2 118
2014 SW-02 76 18 4 1 1 0 0 94 2 103
2011 SW 75 20 5 1 0 0 0 95 1 126
2011 SW-01 80 18 2 0 0 0 0 98 0 53
2011 SW-02 78 17 4 2 0 0 0 94 2 48
2011 SW-03 51 49 0 0 0 0 0 100 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 19 44 14 12 12 0 0 63 23 104
2017 SW-02 19 44 11 11 14 0 0 63 25 88
2014 SW 11 33 11 24 22 0 0 44 45 118
2014 SW-02 13 33 10 24 21 0 0 46 45 103
2011 SW 27 38 15 16 4 0 0 65 20 126
2011 SW-01 40 30 12 11 7 0 0 70 18 53
2011 SW-02 20 38 21 17 4 0 0 58 21 48
2011 SW-03 9 65 9 18 0 0 0 74 18 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 24 37 16 9 15 0 0 61 23 104
2017 SW-02 25 37 11 11 16 0 0 62 27 88
2014 SW 18 37 14 17 14 0 0 55 31 118
2014 SW-02 21 36 15 15 13 0 0 57 28 103

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 24 46 9 9 12 0 0 70 22 104
2017 SW-02 24 44 7 10 15 0 0 69 25 88
2014 SW 20 40 18 12 10 0 0 60 22 118
2014 SW-02 21 41 20 10 9 0 0 61 19 103
2011 SW 35 41 14 9 2 0 0 75 11 126
2011 SW-01 34 39 13 8 6 0 0 72 14 53
2011 SW-02 41 36 17 6 0 0 0 77 6 48
2011 SW-03 18 58 9 15 0 0 0 76 15 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 45 40 12 1 2 0 0 85 3 103
2017 SW-02 46 38 14 1 2 0 0 83 3 87
2014 SW 46 38 8 4 3 1 0 85 7 117
2014 SW-02 43 42 8 4 2 1 0 86 6 103
2011 SW 61 30 2 5 1 0 0 91 7 125
2011 SW-01 60 26 6 6 2 0 0 87 8 53
2011 SW-02 63 35 0 2 0 0 0 98 2 47
2011 SW-03 51 35 0 7 7 0 0 87 13 12
2008 SW 57 33 4 3 1 1 0 92 4 79
2008 SW-01 58 33 6 3 0 0 0 91 3 34
2008 SW-02 64 28 6 0 0 2 0 94 0 28

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 28 38 23 7 3 1 0 67 10 105
2017 SW-02 27 41 21 7 4 1 0 69 10 89
2014 SW 28 36 21 9 5 0 1 64 15 118
2014 SW-02 26 34 23 11 5 0 1 61 16 103
2011 SW 33 35 20 7 5 0 1 68 12 126
2011 SW-01 33 34 16 7 10 0 0 66 17 53
2011 SW-02 38 31 27 4 0 0 0 69 4 48
2011 SW-03 18 49 18 0 16 0 0 67 16 12
2008 SW 32 36 16 8 7 0 1 69 15 79
2008 SW-01 12 30 26 20 9 0 3 44 30 34
2008 SW-02 36 47 14 0 4 0 0 82 4 28

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 9 26 27 22 11 2 3 35 37 105
2017 SW-02 8 28 27 22 11 2 2 35 37 89
2014 SW 10 26 29 24 11 1 0 35 36 118
2014 SW-02 10 25 31 21 13 1 0 34 35 103
2011 SW 7 21 32 23 11 2 4 36 30 126
2011 SW-01 8 11 37 28 13 2 0 42 20 53
2011 SW-02 6 27 23 26 12 0 6 41 35 48
2011 SW-03 9 22 43 9 0 9 9 11 38 12
2008 SW 14 22 32 22 9 2 0 32 36 79
2008 SW-01 6 23 38 9 19 6 0 29 31 34
2008 SW-02 20 22 26 29 4 0 0 32 42 28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 17 20 30 19 9 4 2 30 39 104
2017 SW-02 18 17 30 18 10 5 1 30 38 88
2014 SW 15 28 27 15 13 1 0 29 44 117
2014 SW-02 13 28 29 17 12 1 0 29 42 102
2011 SW 12 21 29 20 12 1 4 34 35 123
2011 SW-01 15 25 18 22 15 4 2 39 42 51
2011 SW-02 9 22 37 19 9 0 6 29 32 48
2011 SW-03 15 16 43 9 9 0 9 19 34 12
2008 SW 19 14 26 24 14 1 2 39 34 79
2008 SW-01 12 20 32 21 9 3 3 32 34 34
2008 SW-02 26 18 16 29 12 0 0 40 44 28

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 10 23 30 19 12 3 3 33 35 105
2017 SW-02 9 26 29 18 12 3 2 32 37 89
2014 SW 20 25 28 14 9 3 0 24 47 117
2014 SW-02 19 26 27 15 9 4 0 26 46 102
2011 SW 16 26 23 13 15 1 5 30 46 123
2011 SW-01 12 25 17 17 19 4 6 41 41 51
2011 SW-02 14 30 29 11 10 0 6 22 47 48
2011 SW-03 18 31 34 0 9 0 9 10 53 12
2008 SW 18 23 34 14 8 2 0 23 42 79
2008 SW-01 15 20 29 20 10 6 0 32 37 34
2008 SW-02 27 28 28 14 4 0 0 18 55 28

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 5 10 31 30 19 1 4 51 16 105
2017 SW-02 6 8 33 29 19 1 4 50 16 89
2014 SW 5 12 30 34 17 2 0 52 17 114
2014 SW-02 5 6 33 37 17 2 0 55 11 99
2011 SW 7 9 26 34 20 1 4 56 17 124
2011 SW-01 11 12 26 29 15 2 4 47 25 52
2011 SW-02 0 8 29 40 19 0 4 61 9 48
2011 SW-03 0 7 24 34 26 0 9 66 8 12
2008 SW 14 9 26 30 19 1 0 50 23 79
2008 SW-01 17 21 24 26 9 3 0 36 39 34
2008 SW-02 12 4 34 35 16 0 0 50 16 28

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 20 18 27 16 16 2 2 33 39 105
2017 SW-02 20 20 26 16 15 2 1 33 41 89
2014 SW 19 23 23 17 12 5 1 31 45 118
2014 SW-02 17 24 24 17 12 5 1 31 44 103
2011 SW 15 18 26 23 13 0 6 38 35 124
2011 SW-01 26 11 27 21 9 0 6 33 39 52
2011 SW-02 4 27 23 26 14 0 6 42 33 48
2011 SW-03 16 14 35 18 9 0 9 29 32 12
2008 SW 13 11 40 23 11 2 0 35 25 78
2008 SW-01 14 21 26 17 16 6 0 35 37 34
2008 SW-02 8 10 47 30 4 0 0 34 18 27

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 11 25 28 18 13 4 2 33 38 105
2017 SW-02 11 23 31 17 13 4 1 31 36 89
2014 SW 11 21 34 19 11 2 1 32 33 118
2014 SW-02 11 20 35 20 12 2 0 32 32 103
2011 SW 10 16 29 21 18 1 5 42 28 124
2011 SW-01 8 26 26 22 15 0 4 38 36 52
2011 SW-02 11 9 33 19 23 2 3 45 21 48
2011 SW-03 9 26 24 15 9 0 16 29 42 12
2008 SW 9 21 32 16 17 3 2 35 32 79
2008 SW-01 12 17 32 15 10 12 3 29 34 34
2008 SW-02 8 22 42 17 12 0 0 29 30 28

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 13 26 33 14 7 5 2 22 42 105
2017 SW-02 14 24 34 15 6 6 1 23 40 89
2014 SW 27 17 32 12 6 2 3 19 46 118
2014 SW-02 27 18 30 12 8 3 2 21 47 103
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 78 11 4 4 2 0 1 90 6 104
2017 SW-02 78 12 4 4 2 0 1 90 6 89
2014 SW 70 9 5 4 6 1 6 85 10 118
2014 SW-02 71 11 5 3 5 1 5 86 9 103
2011 SW 78 8 6 2 4 0 2 88 6 126
2011 SW-01 85 6 4 2 2 0 2 93 4 53
2011 SW-02 74 8 4 2 9 0 2 85 11 48
2011 SW-03 82 18 0 0 0 0 0 100 0 12
2008 SW 72 11 5 2 5 1 5 88 7 78
2008 SW-01 63 19 3 0 3 0 12 93 3 34
2008 SW-02 74 4 4 4 8 2 4 83 13 28

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 17 27 10 15 23 7 1 47 42 105
2017 SW-02 16 23 11 17 24 7 1 43 45 89
2014 SW 18 23 18 21 18 2 1 42 39 118
2014 SW-02 16 24 15 22 19 2 1 42 43 103

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 25 31 8 15 20 1 0 56 36 105
2017 SW-02 27 27 8 15 22 1 0 54 37 89
2014 SW 29 27 11 17 16 0 1 56 34 118
2014 SW-02 28 26 12 19 14 0 0 54 34 103

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 30 39 10 9 9 3 0 71 18 105
2017 SW-02 28 38 10 10 10 4 0 69 21 89
2014 SW 33 34 8 15 7 2 0 69 23 118
2014 SW-02 32 35 9 16 5 3 0 69 22 103
2011 SW 36 33 9 13 7 0 1 71 20 125
2011 SW-01 31 37 7 13 7 0 4 71 21 53
2011 SW-02 36 39 8 13 4 0 0 74 18 47
2011 SW-03 42 7 9 24 18 0 0 49 42 12
2008 SW 26 35 17 20 4 0 0 60 23 79
2008 SW-01 23 29 16 20 12 0 0 52 32 34
2008 SW-02 25 40 12 24 0 0 0 64 24 28

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 25 24 15 16 8 12 0 56 27 104
2017 SW-02 24 21 14 18 8 15 0 53 30 88
2014 SW 19 27 13 11 14 15 0 55 30 118
2014 SW-02 20 27 13 11 12 16 0 56 28 103
2011 SW 33 26 15 9 10 7 1 63 20 125
2011 SW-01 23 33 15 9 11 7 2 61 22 53
2011 SW-02 36 24 17 9 7 8 0 65 17 47
2011 SW-03 24 25 9 9 24 9 0 54 36 12
2008 SW 23 25 23 19 4 7 0 52 24 79
2008 SW-01 12 29 12 23 6 19 0 50 35 34
2008 SW-02 22 22 28 24 0 4 0 46 25 28

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 11 13 19 22 20 15 1 28 49 104
2017 SW-02 10 12 18 21 23 16 1 27 52 88
2014 SW 8 16 15 21 22 16 1 29 53 118
2014 SW-02 10 13 14 25 21 16 1 28 56 103

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 27 39 9 14 9 1 0 67 23 104
2017 SW-02 24 41 8 15 10 1 0 66 26 88
2014 SW 32 36 13 11 8 0 0 68 19 118
2014 SW-02 31 38 12 11 8 0 0 69 19 103
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 27 36 15 12 10 0 1 63 22 105
2017 SW-02 30 36 14 11 9 0 1 66 20 89
2014 SW 26 33 12 18 11 0 0 58 30 118
2014 SW-02 26 31 14 18 11 0 0 57 28 103
2011 SW 28 32 15 11 12 0 1 61 24 125
2011 SW-01 20 36 20 10 10 0 4 59 21 53
2011 SW-02 35 28 13 11 13 0 0 63 24 47
2011 SW-03 9 51 7 7 26 0 0 60 33 12
2008 SW 26 33 8 17 14 1 1 60 32 79
2008 SW-01 23 38 7 17 12 3 0 63 30 34
2008 SW-02 27 27 12 20 12 0 2 56 32 28

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 36 31 13 7 9 2 1 69 17 105
2017 SW-02 38 30 11 9 8 2 1 71 18 89
2014 SW 32 28 8 12 15 4 0 62 29 118
2014 SW-02 32 26 10 15 12 5 0 61 29 103
2011 SW 46 26 6 8 10 2 2 74 20 124
2011 SW-01 43 28 6 6 10 2 6 77 17 53
2011 SW-02 43 26 9 9 11 2 0 71 20 46
2011 SW-03 44 25 0 7 24 0 0 69 31 12
2008 SW 33 27 10 13 14 2 1 62 28 79
2008 SW-01 32 33 9 9 12 6 0 69 21 34
2008 SW-02 32 24 12 14 16 0 2 57 30 28

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 36 31 12 11 7 1 2 69 18 105
2017 SW-02 38 30 8 12 8 1 2 71 21 89
2014 SW 32 29 8 16 15 1 0 62 30 118
2014 SW-02 33 27 9 15 15 1 0 61 30 103
2011 SW 35 35 12 6 11 0 1 71 18 125
2011 SW-01 26 45 10 4 12 0 4 73 17 53
2011 SW-02 40 28 17 4 10 0 0 68 15 47
2011 SW-03 18 43 9 7 24 0 0 60 31 12
2008 SW 31 38 7 9 13 2 1 71 22 79
2008 SW-01 32 41 6 12 9 0 0 73 22 34
2008 SW-02 26 42 2 7 18 4 2 72 26 28

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 79 8 7 2 1 0 3 90 3 105
2017 SW-02 81 7 5 3 1 0 4 91 4 89
2014 SW 74 6 4 3 6 1 6 87 9 118
2014 SW-02 77 6 5 3 5 2 3 87 8 103
2011 SW 80 9 3 1 3 0 3 92 4 125
2011 SW-01 79 7 4 0 4 0 5 91 4 53
2011 SW-02 80 9 2 2 4 0 2 91 7 47
2011 SW-03 82 18 0 0 0 0 0 100 0 12
2008 SW 78 7 4 2 4 0 5 91 6 79
2008 SW-01 88 0 0 3 0 0 9 97 3 34
2008 SW-02 74 16 0 2 8 0 0 90 10 28

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 43 22 6 5 15 4 4 71 22 105
2017 SW-02 42 24 6 5 13 5 5 73 20 89
2014 SW 38 23 8 7 12 8 3 69 22 118
2014 SW-02 38 23 8 6 14 10 2 69 22 103
2011 SW 43 25 7 11 9 0 5 72 21 126
2011 SW-01 50 27 4 5 9 0 4 81 15 53
2011 SW-02 31 26 9 21 10 0 4 58 33 48
2011 SW-03 51 16 18 0 16 0 0 67 16 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 49 30 3 4 11 1 2 82 15 105
2017 SW-02 52 27 4 4 10 1 3 82 15 89

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 51 21 11 5 7 4 2 76 12 105
2017 SW-02 51 21 8 6 7 4 3 78 14 89

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 40 23 14 8 13 0 2 64 22 105
2017 SW-02 40 25 13 6 14 0 3 67 20 89
2014 SW 33 21 10 18 17 1 0 55 36 118
2014 SW-02 33 21 11 18 16 1 0 54 34 103
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 22 32 14 16 9 7 0 59 27 105
2017 SW-02 21 32 14 16 8 8 0 58 27 89
2014 SW 25 20 23 10 15 6 0 48 27 118
2014 SW-02 27 18 26 8 14 7 0 48 24 103
2011 SW 30 29 10 11 15 3 1 62 28 126
2011 SW-01 25 33 11 8 20 4 0 60 29 53
2011 SW-02 31 29 9 14 10 4 2 65 26 48
2011 SW-03 35 23 9 26 7 0 0 58 33 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 21 30 15 16 15 3 0 52 32 105
2017 SW-02 20 31 13 17 16 4 0 53 34 89
2014 SW 18 20 24 16 19 3 0 39 36 118
2014 SW-02 19 19 26 15 16 4 0 40 33 103
2011 SW 21 32 16 13 18 0 0 53 31 126
2011 SW-01 20 32 19 7 22 0 0 52 29 53
2011 SW-02 23 27 19 21 10 0 0 50 31 48
2011 SW-03 18 43 0 7 33 0 0 60 40 12
2008 SW 17 25 20 17 17 4 0 44 35 79
2008 SW-01 18 29 24 15 9 6 0 50 25 34
2008 SW-02 14 23 22 12 26 4 0 38 39 28

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 17 24 17 25 13 4 0 43 39 105
2017 SW-02 17 26 14 23 14 5 0 45 40 89
2014 SW 11 25 25 17 20 2 0 37 38 118
2014 SW-02 12 26 27 16 16 3 0 39 33 103
2011 SW 13 31 16 24 14 2 0 45 39 126
2011 SW-01 13 34 15 17 16 5 0 50 34 53
2011 SW-02 17 24 21 32 6 0 0 41 38 48
2011 SW-03 0 26 16 33 24 0 0 26 57 12
2008 SW 11 19 22 17 25 5 0 32 45 79
2008 SW-01 6 26 27 18 17 6 0 34 37 34
2008 SW-02 14 11 22 16 34 4 0 25 52 28

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 21 25 14 13 22 4 0 48 37 105
2017 SW-02 22 22 14 14 22 5 0 46 38 89
2014 SW 16 16 18 18 26 6 0 34 47 118
2014 SW-02 17 14 19 20 22 7 0 34 46 103
2011 SW 12 29 14 20 17 8 0 44 40 126
2011 SW-01 10 34 17 15 16 9 0 48 34 53
2011 SW-02 14 21 15 23 19 9 0 38 45 48
2011 SW-03 9 41 9 24 18 0 0 49 42 12
2008 SW 15 17 15 13 21 18 0 39 42 79
2008 SW-01 12 24 18 12 12 24 0 46 30 34
2008 SW-02 10 17 18 12 24 20 0 33 44 28

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 17 32 9 19 18 4 0 52 39 104
2017 SW-02 17 30 9 20 19 5 0 50 41 88
2014 SW 15 24 20 15 26 1 0 39 41 118
2014 SW-02 14 25 22 16 22 1 0 40 38 103
2011 SW 16 34 12 20 17 2 0 50 37 126
2011 SW-01 10 41 8 20 16 6 0 54 38 53
2011 SW-02 21 24 19 24 12 0 0 44 37 48
2011 SW-03 18 34 0 7 42 0 0 51 49 12
2008 SW 14 28 12 28 14 5 0 44 44 79
2008 SW-01 9 33 24 23 9 3 0 43 33 34
2008 SW-02 18 21 8 26 20 8 0 42 50 28
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 24 46 13 10 5 3 0 72 15 105
2017 SW-02 26 45 11 9 6 3 0 73 16 89
2014 SW 24 36 17 8 11 4 0 63 20 118
2014 SW-02 26 37 16 8 10 4 0 65 19 103
2011 SW 33 41 18 6 2 0 0 74 8 126
2011 SW-01 37 37 16 10 0 0 0 75 10 53
2011 SW-02 34 39 22 3 2 0 0 73 6 48
2011 SW-03 18 47 18 9 9 0 0 65 18 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 35 42 8 12 1 2 1 79 13 105
2017 SW-02 34 43 8 11 1 2 1 79 13 89
2014 SW 43 37 7 6 5 2 0 81 12 118
2014 SW-02 45 35 8 6 5 2 0 82 10 103
2011 SW 51 33 9 5 1 1 1 85 6 126
2011 SW-01 50 42 2 4 0 2 0 94 4 53
2011 SW-02 54 27 14 2 2 0 0 82 4 48
2011 SW-03 25 26 18 22 0 0 9 56 24 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 40 36 14 6 4 1 0 76 9 105
2017 SW-02 41 35 14 4 4 1 0 77 9 89
2014 SW 33 41 11 5 9 1 0 74 14 118
2014 SW-02 36 37 12 6 9 1 0 74 15 103
2011 SW 41 36 12 6 4 1 0 77 10 126
2011 SW-01 40 42 7 6 4 2 0 83 10 53
2011 SW-02 38 34 21 4 4 0 0 71 8 48
2011 SW-03 35 34 0 16 9 7 0 74 26 12
2008 SW 45 20 13 7 8 8 0 70 16 79
2008 SW-01 41 29 6 12 6 6 0 75 18 34
2008 SW-02 44 14 16 4 12 10 0 65 18 28

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 30 34 17 11 6 3 0 66 17 105
2017 SW-02 31 34 17 9 7 2 0 67 16 89
2014 SW 21 36 17 12 10 4 0 60 23 118
2014 SW-02 24 36 12 14 9 5 0 63 24 103
2011 SW 28 32 18 14 7 1 0 60 21 126
2011 SW-01 28 29 18 17 8 0 0 57 25 53
2011 SW-02 27 32 19 16 6 0 0 59 22 48
2011 SW-03 9 67 9 0 9 7 0 81 9 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 16 32 12 12 21 8 0 52 35 104
2017 SW-02 16 33 13 13 19 8 0 53 34 88
2014 SW 16 17 16 16 28 6 0 36 47 118
2014 SW-02 16 16 18 18 26 6 0 34 47 103
2011 SW 22 18 13 22 15 9 1 45 41 126
2011 SW-01 13 18 10 28 14 17 0 38 51 53
2011 SW-02 27 14 16 19 14 6 2 45 37 48
2011 SW-03 26 25 9 7 33 0 0 51 40 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 72 9 6 3 3 2 5 87 6 105
2017 SW-02 74 7 6 2 3 1 6 87 6 89
2014 SW 60 14 5 4 6 3 8 83 12 118
2014 SW-02 61 15 5 4 5 4 6 84 10 103

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 73 10 9 3 2 1 2 85 5 105
2017 SW-02 75 8 11 3 1 0 2 85 4 89
2014 SW 63 17 7 3 2 2 6 87 6 118
2014 SW-02 62 19 7 4 1 2 6 87 5 103
2011 SW 66 20 4 4 1 2 4 91 5 126
2011 SW-01 62 21 5 2 2 2 5 90 4 53
2011 SW-02 62 23 2 9 0 0 4 89 9 48
2011 SW-03 75 16 0 0 0 9 0 100 0 12
2008 SW 64 23 5 2 2 5 1 91 4 79
2008 SW-01 69 19 0 6 0 3 3 93 7 34
2008 SW-02 64 24 8 0 4 0 0 88 4 28

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 20 34 18 9 14 4 0 57 24 105
2017 SW-02 21 31 19 11 14 4 0 54 26 89
2014 SW 16 20 17 20 25 3 0 37 46 118
2014 SW-02 17 21 19 17 23 4 0 39 41 103
2011 SW 18 34 16 18 12 2 1 53 31 125
2011 SW-01 19 31 19 16 12 2 2 52 29 53
2011 SW-02 17 32 15 23 11 2 0 50 35 48
2011 SW-03 9 41 15 18 18 0 0 49 35 12
2008 SW 19 33 14 16 16 2 1 53 33 79
2008 SW-01 20 50 9 9 6 6 0 75 15 34
2008 SW-02 13 30 12 20 24 0 2 44 44 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 12 16 17 12 28 5 9 32 48 104
2017 SW-02 12 17 15 13 29 6 8 34 49 89
2014 SW 7 10 9 23 39 3 9 19 70 118
2014 SW-02 7 12 9 24 37 4 8 22 69 103
2011 SW 9 18 13 25 26 2 7 30 56 126
2011 SW-01 13 26 7 26 23 4 0 41 52 53
2011 SW-02 5 8 18 30 28 0 11 15 65 48
2011 SW-03 9 18 18 7 33 0 16 31 48 12
2008 SW 13 17 8 22 31 7 3 33 58 79
2008 SW-01 12 35 12 28 6 9 0 50 37 34
2008 SW-02 6 10 4 18 47 10 6 19 76 28

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 19 36 21 13 9 3 0 57 22 105
2017 SW-02 19 36 19 13 11 3 0 57 24 89

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 33 37 19 5 4 1 1 71 9 105
2017 SW-02 32 37 19 6 5 1 0 69 11 89
2014 SW 37 29 19 4 6 5 0 69 11 117
2014 SW-02 39 28 18 3 6 6 0 71 9 102

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 28 46 10 9 7 0 0 74 16 105
2017 SW-02 27 44 11 11 8 0 0 71 19 89
2014 SW 27 33 16 15 7 2 0 62 22 117
2014 SW-02 29 32 16 13 7 3 0 63 20 102
2011 SW 31 38 16 9 5 2 0 70 14 124
2011 SW-01 35 40 10 9 4 2 0 76 14 52
2011 SW-02 30 30 23 8 6 2 0 61 15 47
2011 SW-03 18 41 24 9 9 0 0 58 18 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 38 38 8 9 6 1 0 77 15 105
2017 SW-02 38 36 9 10 7 1 0 74 17 89
2014 SW 39 33 12 11 5 0 0 72 16 117
2014 SW-02 39 35 13 10 3 0 0 74 13 103
2011 SW 39 35 13 11 1 0 0 74 13 124
2011 SW-01 44 29 15 9 2 0 0 73 11 52
2011 SW-02 36 38 11 13 2 0 0 75 15 47
2011 SW-03 26 34 16 24 0 0 0 60 24 12
2008 SW 35 30 18 10 6 1 0 66 16 79
2008 SW-01 27 53 9 9 0 3 0 81 9 34
2008 SW-02 32 30 22 8 8 0 0 62 16 28

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 34 27 16 11 11 1 0 61 22 104
2017 SW-02 33 27 16 9 14 1 0 61 23 88
2014 SW 24 32 18 9 15 2 0 58 24 118
2014 SW-02 27 31 21 8 11 2 0 58 20 103
2011 SW 32 32 21 9 5 1 0 64 15 126
2011 SW-01 32 30 17 13 8 0 0 62 20 53
2011 SW-02 27 35 27 6 4 2 0 63 10 48
2011 SW-03 35 25 26 7 7 0 0 60 13 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 29 37 12 8 14 1 0 67 22 104
2017 SW-02 29 37 11 6 16 1 0 66 22 88
2014 SW 25 32 14 17 12 0 0 57 30 118
2014 SW-02 26 31 16 17 9 0 0 57 27 103
2011 SW 30 36 14 15 4 1 0 67 20 126
2011 SW-01 32 35 7 17 6 2 0 69 23 53
2011 SW-02 27 39 21 12 2 0 0 66 14 48
2011 SW-03 18 43 15 9 16 0 0 60 24 12
2008 SW 27 32 14 14 12 0 0 60 26 79
2008 SW-01 23 50 6 18 3 0 0 73 21 34
2008 SW-02 29 26 16 16 14 0 0 54 30 28

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 28 31 15 10 11 6 0 62 21 105
2017 SW-02 28 29 15 10 12 7 0 61 23 89
2014 SW 23 23 19 16 14 4 0 49 32 118
2014 SW-02 21 26 15 19 13 5 0 50 34 103
2011 SW 28 26 17 18 7 2 2 56 26 126
2011 SW-01 26 23 9 28 10 2 2 51 39 53
2011 SW-02 25 33 23 13 4 2 0 59 17 48
2011 SW-03 35 9 26 9 13 0 7 48 24 12
2008 SW 29 33 7 11 11 9 0 68 24 79
2008 SW-01 15 55 3 6 9 12 0 80 17 34
2008 SW-02 37 26 4 12 10 12 0 71 25 28
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 SW 17 53 30 105
2017 SW-02 17 54 29 89
2014 SW 17 44 38 117
2014 SW-02 15 47 38 102
2011 SW 17 52 31 126
2011 SW-01 31 41 28 53
2011 SW-02 4 61 35 48
2011 SW-03 13 35 51 12

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 SW 22 9 22 16 20 11 19
2017 SW-02 26 11 26 11 11 13 16
2014 SW 32 20 20 19 9999 10 20
2014 SW-02 21 27 27 19 9999 6 15
2011 SW 8 32 8 38 9999 13 24
2011 SW-01 6 35 12 29 9999 19 17
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 SW 30 70 105
2017 SW-02 28 72 89
2014 SW 32 68 118
2014 SW-02 29 71 103

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 SW 71 31
2017 SW-02 76 25
2014 SW 59 36
2014 SW-02 65 30

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 SW 48 31
2017 SW-02 47 25
2014 SW 62 36
2014 SW-02 65 30

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 SW 0 31
2017 SW-02 0 25
2014 SW-02 0 30

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 SW 0 31
2017 SW-02 0 25
2014 SW 0 36
2014 SW-02 0 30

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 SW 26 31
2017 SW-02 28 25
2014 SW 40 36
2014 SW-02 39 30

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 SW 29 31
2017 SW-02 32 25
2014 SW 42 36
2014 SW-02 45 30

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 SW 43 31
2017 SW-02 47 25
2014 SW 49 36
2014 SW-02 44 30

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 SW 33 31
2017 SW-02 37 25
2014 SW 47 36
2014 SW-02 44 30

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 SW 24 31
2017 SW-02 19 25
2014 SW 31 36
2014 SW-02 27 30

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 SW 49 31
2017 SW-02 56 25
2014 SW 54 36
2014 SW-02 50 30

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 SW 38 31
2017 SW-02 44 25
2014 SW 47 36
2014 SW-02 54 30

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 SW 0 31
2017 SW-02 0 25
2014 SW 0 36
2014 SW-02 0 30

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 SW-02 0 25

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 SW 40 31
2017 SW-02 46 25
2014 SW 39 36
2014 SW-02 31 30

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 SW 21 31
2017 SW-02 22 25
2014 SW 25 36
2014 SW-02 24 30

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 SW 23 31
2017 SW-02 25 25

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 SW 60 31
2017 SW-02 63 25
2014 SW 43 36
2014 SW-02 47 30

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 SW 41 31
2017 SW-02 46 25
2014 SW 30 36
2014 SW-02 29 30

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 SW 18 31
2017 SW-02 19 25
2014 SW 24 36
2014 SW-02 21 30

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 SW 20 31
2014 SW 18 36
2014 SW-02 20 30

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 SW 25 27
2017 SW-02 23 21

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 SW 19 27

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 SW 0 27
2017 SW-02 0 21

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 SW 29 27
2017 SW-02 28 21
2014 SW 28 33
2014 SW-02 30 27

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 SW 51 27
2017 SW-02 57 21
2014 SW 37 33
2014 SW-02 41 27

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 SW 0 27
2017 SW-02 0 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 SW 63 27
2017 SW-02 66 21
2014 SW 66 33
2014 SW-02 59 27

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 SW 0 27
2017 SW-02 0 21

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 SW 98 2 31
2017 SW-02 97 3 25

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 11 20 18 9 16 22 5 42 33 104
2017 SW-02 10 18 18 9 17 23 5 40 35 88
2014 SW 9 13 21 20 15 18 5 28 45 116
2014 SW-02 10 12 18 20 16 19 5 29 47 102

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 20 34 20 8 12 6 0 58 21 105
2017 SW-02 20 35 19 8 12 6 0 58 21 89
2014 SW 15 31 18 14 13 9 0 51 30 116
2014 SW-02 14 27 19 16 13 10 0 46 33 102
2011 SW 29 32 18 7 10 4 0 63 18 126
2011 SW-01 25 34 15 9 12 5 0 62 22 53
2011 SW-02 29 26 23 8 10 4 0 57 19 48
2011 SW-03 26 32 18 7 18 0 0 58 24 12
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 24 58 9 7 1 0 0 83 8 105
2017 SW-02 28 58 7 7 0 0 0 85 7 89
2014 SW 25 56 10 7 0 0 2 83 7 117
2014 SW-02 22 60 11 6 0 0 1 83 6 102
2011 SW 25 52 6 9 6 2 1 79 15 126
2011 SW-01 19 48 8 11 13 0 0 68 24 53
2011 SW-02 31 54 4 8 0 2 0 87 8 48
2011 SW-03 43 24 9 9 0 9 7 79 10 12
2008 SW 22 53 5 10 6 3 2 78 17 79
2008 SW-01 18 53 3 14 9 3 0 73 24 34
2008 SW-02 25 56 6 4 4 4 2 85 8 28

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 13 29 18 14 7 16 1 51 26 105
2017 SW-02 13 31 16 15 7 17 0 53 27 89
2014 SW 7 24 21 15 6 21 6 43 29 118
2014 SW-02 7 25 19 15 6 23 5 44 29 103
2011 SW 10 24 22 11 12 18 3 42 29 126
2011 SW-01 4 25 20 13 13 26 0 38 35 53
2011 SW-02 12 23 22 10 13 15 4 44 29 48
2011 SW-03 7 16 33 9 9 18 9 31 24 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 29 39 13 5 1 10 2 78 7 105
2017 SW-02 31 36 13 6 1 9 3 77 8 89
2014 SW 28 33 11 16 2 7 2 68 19 117
2014 SW-02 30 34 12 12 2 8 1 71 15 103
2011 SW 29 33 13 7 6 9 1 70 15 126
2011 SW-01 24 31 17 9 7 9 4 62 18 53
2011 SW-02 33 36 10 6 6 9 0 75 13 48
2011 SW-03 18 34 15 0 9 24 0 68 12 12
2008 SW 22 36 19 12 4 5 2 63 16 79
2008 SW-01 21 29 27 9 0 14 0 59 10 34
2008 SW-02 23 38 16 16 6 0 2 62 22 28

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 23 39 19 3 3 14 0 71 7 105
2017 SW-02 25 39 17 3 4 13 0 73 8 89
2014 SW 21 25 15 15 7 15 2 56 26 118
2014 SW-02 21 23 17 16 5 18 1 53 26 103
2011 SW 28 34 15 8 8 7 0 67 17 126
2011 SW-01 24 34 12 13 7 11 0 65 22 53
2011 SW-02 27 38 21 6 6 2 0 66 13 48
2011 SW-03 18 34 7 0 18 24 0 68 23 12
2008 SW 26 30 12 20 5 5 2 60 27 79
2008 SW-01 21 36 12 12 3 17 0 69 17 34
2008 SW-02 29 26 12 24 8 0 2 56 32 28
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 SW 10 90 104
2017 SW-02 12 88 88
2014 SW 12 88 118
2014 SW-02 11 89 103

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 SW 71 11
2017 SW-02 71 11

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 SW 63 11
2017 SW-02 63 11
2014 SW 94 13
2014 SW-02 92 11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11
2014 SW-02 0 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11
2014 SW 0 13
2014 SW-02 0 11

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11
2014 SW-02 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 SW 43 11
2017 SW-02 43 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11
2014 SW 0 13
2014 SW-02 0 11

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 SW 53 11
2017 SW-02 53 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 SW 0 11
2017 SW-02 0 11
2014 SW-02 0 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10
2014 SW 0 13
2014 SW-02 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 SW 71 10
2017 SW-02 71 10
2014 SW 87 13
2014 SW-02 82 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 SW 0 10
2017 SW-02 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 SW 100 0 11
2017 SW-02 100 0 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 16 17 24 3 5 29 6 51 13 104
2017 SW-02 15 17 26 3 6 31 2 48 13 88
2014 SW 9 14 26 6 7 32 6 37 21 117
2014 SW-02 9 15 25 7 4 32 7 40 19 103

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 26 31 21 4 5 12 2 66 10 104
2017 SW-02 26 32 22 5 6 10 0 64 11 88
2014 SW 19 30 24 5 6 15 1 59 13 116
2014 SW-02 20 30 23 6 4 16 1 60 12 102
2011 SW 38 31 20 4 2 5 0 73 6 126
2011 SW-01 39 27 19 5 2 7 0 71 8 53
2011 SW-02 30 34 26 4 2 4 0 66 6 48
2011 SW-03 26 41 24 0 0 9 0 74 0 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 15 23 24 15 21 1 1 39 37 105
2017 SW-02 14 24 24 16 21 1 0 39 37 89

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 14 28 24 19 14 1 0 43 33 104
2017 SW-02 13 26 27 20 12 1 0 40 33 89

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 29 36 18 5 6 3 4 69 12 104
2017 SW-02 27 37 19 4 6 3 4 69 11 89

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 16 22 27 16 18 0 2 39 34 102
2017 SW-02 16 22 27 15 17 0 2 40 33 87

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 45 31 10 4 4 0 7 81 8 104
2017 SW-02 42 32 11 4 3 0 8 80 8 89

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 26 32 23 11 8 0 0 59 18 105
2017 SW-02 24 33 26 11 6 0 0 57 17 89

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 22 26 22 19 9 1 1 48 29 105
2017 SW-02 19 26 24 20 8 1 1 46 29 89

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 26 29 25 10 9 0 2 55 19 105
2017 SW-02 25 28 27 10 9 0 1 54 19 89

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 31 33 18 6 10 1 1 66 16 105
2017 SW-02 30 33 18 7 10 1 1 65 17 89

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 26 33 21 10 7 1 1 61 18 104
2017 SW-02 23 32 24 11 7 1 1 57 19 88

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 46 26 12 9 5 0 1 73 15 104
2017 SW-02 43 25 14 11 6 0 1 69 18 88

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 55 25 8 6 5 0 2 82 11 105
2017 SW-02 54 24 8 7 5 0 2 80 12 89

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 32 33 18 9 6 0 1 66 15 105
2017 SW-02 32 33 16 11 7 0 1 65 19 89

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 51 21 12 9 4 0 3 74 13 105
2017 SW-02 49 22 13 10 4 0 3 73 14 89

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 55 6 1 0 0 1 37 99 0 104
2017 SW-02 55 5 1 0 0 1 38 98 0 88

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 61 20 5 2 2 0 9 90 4 104
2017 SW-02 58 20 7 2 2 0 11 88 5 88

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 60 17 6 5 7 0 6 82 12 105
2017 SW-02 57 19 6 4 7 0 8 82 12 89

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 50 33 9 2 2 0 4 86 4 105
2017 SW-02 48 34 9 2 2 0 5 86 5 89

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 11 28 40 14 6 0 0 39 21 105
2017 SW-02 7 28 44 13 8 0 0 35 20 89

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 10 34 38 14 4 0 0 18 44 104
2017 SW-02 12 35 36 12 5 0 0 17 47 88

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 22 42 14 16 6 0 0 65 22 103
2017 SW-02 24 41 13 15 7 0 0 65 22 88

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 13 37 7 23 19 1 0 51 42 105
2017 SW-02 13 35 7 24 20 1 0 48 45 89
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 SW 16 84 105
2017 SW-02 17 83 89
2014 SW 18 82 117
2014 SW-02 16 84 102

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 SW 74 26 17
2017 SW-02 78 22 15
2014 SW 72 28 20
2014 SW-02 75 25 16

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 47 38 7 0 9 0 0 84 9 13
2017 SW-02 41 41 7 0 10 0 0 83 10 12
2014 SW 38 12 0 44 6 0 0 50 50 14
2014 SW-02 42 16 0 34 8 0 0 58 42 12
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 24 22 28 9 15 3 0 24 76 105
2017 SW-02 25 22 27 8 16 2 0 25 75 89

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 SW 23 75
2017 SW-02 22 64

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 SW 24 75
2017 SW-02 23 64

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 SW 22 75
2017 SW-02 21 64

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 SW 29 75
2017 SW-02 33 64

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 SW 7 75
2017 SW-02 8 64

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 SW 51 75
2017 SW-02 52 64

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 SW 4 48 25 12 2 9 77
2017 SW-02 1 48 28 11 3 9 65

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 13 19 15 13 26 4 10 37 45 78
2017 SW-02 10 19 13 11 30 5 12 36 49 66

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 SW 4 5 10 17 50 4 9 11 78 78
2017 SW-02 3 4 11 18 50 5 9 9 79 66
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