2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - ST

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	44	37	5	10	3	81	14	146
2017	ST-02	57	33	0	5	5	90	10	20
2017	ST-03	54	24	8	10	4	78	14	42
2017	ST-04	38	42	6	10	4	80	13	55
2014	ST	46	39	4	8	2	85	11	231
2014	ST-02	51	38	2	5	5	89	10	42
2014	ST-03	49	36	1	8	5	85	13	57
2014	ST-04	39	43	8	10	0	82	10	103
2011	ST	52	38	3	5	2	91	7	293
2011	ST-01	48	46	0	6	0	94	6	16
2011	ST-02	60	36	1	2	1	95	4	73
2011	ST-03	57	29	6	5	3	87	8	103
2011	ST-04	45	43	3	8	2	88	9	69
2008	ST	52	36	3	8	1	88	9	388
2008	ST-01	39	55	5	0	0	95	0	18
2008	ST-02	61	31	2	5	1	92	6	102
2008	ST-03	58	35	1	7	0	92	7	135
2008	ST-04	40	36	6	14	4	76	18	75

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	63	24	8	3	1	1	0	88	4	146
2017	ST-02	86	14	0	0	0	0	0	100	0	20
2017	ST-03	72	18	6	0	0	4	0	94	0	42
2017	ST-04	54	25	14	6	2	0	0	79	8	55
2014	ST	67	22	4	5	0	1	1	91	5	231
2014	ST-02	72	10	2	17	0	0	0	81	17	42
2014	ST-03	73	17	5	0	0	2	2	94	0	57
2014	ST-04	59	32	6	1	0	0	2	92	1	103
2011	ST	76	19	2	1	1	1	1	97	1	293
2011	ST-01	74	13	0	0	6	0	7	93	7	16
2011	ST-02	82	17	0	0	0	1	0	100	0	73
2011	ST-03	77	18	0	2	0	2	1	98	2	103
2011	ST-04	69	25	5	0	0	0	1	95	0	69
2008	ST	80	15	1	1	1	0	1	97	2	387
2008	ST-01	84	11	0	0	0	0	5	100	0	18
2008	ST-02	86	11	1	0	1	0	1	98	1	102
2008	ST-03	82	14	2	1	0	0	1	97	1	135
2008	ST-04	73	25	0	2	0	0	0	98	2	73

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	63	23	6	3	3	0	2	88	6	145
2017	ST-02	81	14	5	0	0	0	0	95	0	20
2017	ST-03	80	6	8	4	0	0	2	88	4	42
2017	ST-04	46	35	8	4	6	0	2	83	10	55
2014	ST	70	17	5	5	2	0	1	87	8	231
2014	ST-02	73	5	0	17	3	0	2	79	21	42
2014	ST-03	79	13	5	1	1	0	0	92	3	57
2014	ST-04	62	24	7	2	3	0	1	88	5	103
2011	ST	71	17	4	3	1	1	2	91	4	293
2011	ST-01	75	13	6	0	0	0	7	94	0	16
2011	ST-02	74	19	1	4	0	1	0	94	4	73
2011	ST-03	71	20	3	3	1	1	2	93	4	103
2011	ST-04	67	17	6	3	3	0	5	88	6	69
2008	ST	75	15	3	4	1	0	2	92	5	389
2008	ST-01	76	12	0	0	6	0	5	93	7	18
2008	ST-02	82	10	2	5	1	0	1	92	6	102
2008	ST-03	75	16	3	3	0	0	2	93	4	135
2008	ST-04	70	22	2	5	0	0	1	92	5	75

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	37	36	8	12	7	0	73	19	146
2017	ST-02	38	38	10	10	5	0	76	14	20
2017	ST-03	51	30	6	2	11	0	81	13	42
2017	ST-04	32	41	8	14	6	0	73	20	55
2014	ST	50	35	6	6	3	0	85	9	230
2014	ST-02	61	26	3	5	5	0	87	10	42
2014	ST-03	54	29	8	6	3	0	84	8	57
2014	ST-04	43	44	7	5	1	0	86	7	102
2011	ST	45	35	7	5	7	0	80	13	293
2011	ST-01	61	26	0	6	6	0	87	13	16
2011	ST-02	45	35	3	7	10	0	80	17	73
2011	ST-03	48	26	12	4	9	1	75	13	103
2011	ST-04	40	44	6	6	5	0	83	10	69

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	32	35	12	13	8	0	0	68	20	145
2017	ST-02	40	35	15	10	0	0	0	75	10	19
2017	ST-03	46	20	14	12	8	0	0	66	20	42
2017	ST-04	23	41	11	14	10	0	0	64	24	55
2014	ST	39	30	16	8	6	0	0	70	14	231
2014	ST-02	43	21	23	3	10	0	0	64	13	42
2014	ST-03	48	25	11	15	1	0	0	73	17	57
2014	ST-04	32	39	15	7	7	0	0	71	14	103
2011	ST	38	40	7	8	6	1	2	80	14	293
2011	ST-01	36	25	6	13	13	0	7	66	27	16
2011	ST-02	39	45	4	4	4	3	0	87	9	73
2011	ST-03	41	34	7	8	7	1	3	78	15	103
2011	ST-04	34	44	11	6	5	0	1	79	11	69
2008	ST	34	39	12	9	4	0	2	74	14	388
2008	ST-01	34	24	11	19	12	0	0	58	31	18
2008	ST-02	42	34	12	8	3	0	1	76	11	102
2008	ST-03	34	40	8	9	6	0	3	77	15	135
2008	ST-04	30	46	10	11	1	1	0	78	13	75

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	37	44	12	2	4	0	0	81	7	146
2017	ST-02	52	33	5	0	10	0	0	86	10	20
2017	ST-03	43	30	20	2	4	0	0	73	7	42
2017	ST-04	31	51	13	0	5	0	0	82	5	55
2014	ST	43	35	12	7	3	1	0	79	9	231
2014	ST-02	44	24	25	3	3	0	0	68	6	42
2014	ST-03	54	27	4	13	1	0	1	82	15	57
2014	ST-04	35	45	11	7	2	0	0	80	9	103
2011	ST	45	36	7	8	3	0	0	82	11	292
2011	ST-01	68	27	6	0	0	0	0	94	0	16
2011	ST-02	47	41	3	7	3	0	0	88	10	73
2011	ST-03	44	30	8	11	6	1	0	75	17	103
2011	ST-04	37	41	11	9	0	0	2	79	9	69
2008	ST	41	41	10	6	3	0	0	81	8	388
2008	ST-01	27	33	22	18	0	0	0	60	18	18
2008	ST-02	41	40	12	5	2	0	0	81	7	101
2008	ST-03	46	42	6	4	2	0	0	88	6	135
2008	ST-04	40	38	14	4	4	0	0	78	8	75

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	46	38	9	3	4	0	85	7	146
2017	ST-02	62	24	10	0	5	0	86	5	20
2017	ST-03	53	30	10	2	4	0	83	7	42
2017	ST-04	39	47	8	2	5	0	86	7	55
2014	ST	46	36	11	4	2	1	83	7	231
2014	ST-02	49	21	21	5	5	0	70	10	42
2014	ST-03	55	34	4	3	4	0	89	7	57
2014	ST-04	38	46	11	4	1	0	84	5	103
2011	ST	55	29	8	6	2	0	84	8	293
2011	ST-01	56	38	6	0	0	0	94	0	16
2011	ST-02	57	31	5	6	2	0	88	7	73
2011	ST-03	56	22	9	7	6	1	79	12	103
2011	ST-04	49	35	9	8	0	0	84	8	69
2008	ST	48	40	5	5	2	0	88	7	389
2008	ST-01	27	56	5	12	0	0	83	12	18
2008	ST-02	47	43	2	6	3	0	89	9	102
2008	ST-03	55	36	4	4	1	0	91	5	135
2008	ST-04	48	38	9	4	1	0	86	5	75

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	41	41	8	7	3	82	10	146
2017	ST-02	38	48	5	10	0	86	10	20
2017	ST-03	50	32	8	4	6	82	10	42
2017	ST-04	37	46	8	7	2	83	9	55
2014	ST	50	36	7	5	2	86	7	231
2014	ST-02	46	41	3	5	5	87	10	42
2014	ST-03	64	29	3	3	1	93	4	57
2014	ST-04	44	38	12	3	2	83	5	103

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	44	32	14	8	1	0	0	76	9	146
2017	ST-02	57	33	5	5	0	0	0	90	5	20
2017	ST-03	62	22	4	12	0	0	0	84	12	42
2017	ST-04	32	40	19	6	3	0	0	72	9	55
2014	ST	50	28	11	6	4	0	1	79	10	230
2014	ST-02	57	30	3	5	5	0	0	87	10	42
2014	ST-03	63	27	5	1	1	0	1	92	3	57
2014	ST-04	40	30	17	9	4	0	0	71	12	102
2011	ST	49	33	6	7	3	1	1	83	11	291
2011	ST-01	48	26	19	0	6	0	0	74	6	16
2011	ST-02	52	31	6	5	1	0	4	87	7	73
2011	ST-03	53	27	6	8	5	2	0	81	13	103
2011	ST-04	41	40	3	13	3	0	0	81	16	67

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	33	18	12	8	10	1	17	62	23	146
2017	ST-02	52	10	0	10	10	0	19	77	23	20
2017	ST-03	41	8	16	10	4	0	22	62	18	42
2017	ST-04	22	22	16	6	18	2	14	53	28	55
2014	ST	32	27	15	5	9	2	10	67	15	230
2014	ST-02	43	27	10	2	11	2	6	76	14	42
2014	ST-03	40	25	4	4	12	2	12	76	19	56
2014	ST-04	22	30	24	6	6	0	12	59	14	103
2011	ST	39	20	9	7	11	2	12	69	21	292
2011	ST-01	48	14	0	13	7	0	18	76	24	16
2011	ST-02	38	28	7	4	7	6	9	78	13	73
2011	ST-03	41	18	8	11	11	1	11	67	24	103
2011	ST-04	33	15	14	2	17	0	20	59	23	68
2008	ST	38	23	11	6	6	1	15	72	14	388
2008	ST-01	33	17	20	17	7	0	5	53	25	18
2008	ST-02	46	20	9	6	8	0	11	74	16	102
2008	ST-03	41	26	8	4	6	1	14	78	12	135
2008	ST-04	36	20	15	6	5	2	17	68	13	74

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	36	37	16	8	4	0	0	73	12	146
2017	ST-02	52	29	10	5	5	0	0	81	10	20
2017	ST-03	47	31	18	4	0	0	0	78	4	42
2017	ST-04	30	41	14	12	4	0	0	70	15	55
2014	ST	39	39	13	4	5	0	0	78	9	231
2014	ST-02	42	38	6	5	8	0	0	80	13	42
2014	ST-03	43	36	15	1	4	0	0	79	5	57
2014	ST-04	31	44	16	5	3	0	0	75	9	103
2011	ST	42	42	9	4	3	0	0	84	7	292
2011	ST-01	24	58	12	6	0	0	0	82	6	16
2011	ST-02	44	43	5	5	1	0	2	88	7	73
2011	ST-03	43	37	10	4	6	1	0	81	10	103
2011	ST-04	37	46	11	5	2	0	0	82	6	68
2008	ST	40	40	12	5	2	0	0	80	8	388
2008	ST-01	37	35	7	10	11	0	0	73	21	18
2008	ST-02	40	39	13	6	2	0	0	79	8	102
2008	ST-03	45	43	7	3	1	0	0	89	5	135
2008	ST-04	41	38	10	7	3	0	0	79	11	75

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	23	34	17	13	12	0	0	58	25	146
2017	ST-02	43	24	19	5	10	0	0	67	14	20
2017	ST-03	28	30	10	30	2	0	0	57	32	42
2017	ST-04	18	39	21	4	17	0	0	58	21	55
2014	ST	28	35	15	12	9	0	0	63	21	231
2014	ST-02	38	20	19	11	12	0	0	58	23	42
2014	ST-03	40	40	10	8	2	0	0	80	10	57
2014	ST-04	14	45	16	14	10	0	1	59	24	103
2011	ST	29	40	10	12	8	0	1	70	20	293
2011	ST-01	35	46	6	13	0	0	0	81	13	16
2011	ST-02	33	41	11	8	7	0	0	74	15	73
2011	ST-03	31	35	10	14	9	0	2	67	24	103
2011	ST-04	23	45	7	12	11	2	0	69	23	69

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	31	44	12	9	5	75	13	146
2017	ST-02	52	38	0	5	5	90	10	20
2017	ST-03	41	34	10	14	2	74	16	42
2017	ST-04	25	45	14	9	8	70	16	55

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	44	35	11	6	3	1	80	9	146
2017	ST-02	52	24	14	5	5	0	76	10	20
2017	ST-03	46	42	10	2	0	0	88	2	42
2017	ST-04	44	27	14	9	5	1	72	14	55
2014	ST	48	33	13	3	2	2	82	5	230
2014	ST-02	54	14	27	3	2	0	68	5	42
2014	ST-03	58	30	6	4	0	1	89	4	57
2014	ST-04	39	45	12	1	1	1	86	2	102
2011	ST	42	41	10	2	3	1	85	5	292
2011	ST-01	47	33	14	0	6	0	80	6	16
2011	ST-02	52	41	4	0	3	1	94	3	73
2011	ST-03	45	34	12	4	3	2	81	7	103
2011	ST-04	24	55	16	2	3	0	79	5	68
2008	ST	45	41	9	3	1	1	87	4	389
2008	ST-01	39	50	0	11	0	0	89	11	18
2008	ST-02	44	40	13	1	1	1	85	2	102
2008	ST-03	45	45	6	2	1	1	91	4	135
2008	ST-04	51	37	6	3	1	3	90	4	75

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	30	32	15	13	9	62	23	146
2017	ST-02	38	38	5	10	10	76	19	20
2017	ST-03	35	30	16	17	2	65	19	42
2017	ST-04	24	34	13	16	13	58	29	55

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	56	30	10	3	0	0	86	4	145
2017	ST-02	57	29	10	0	5	0	86	5	20
2017	ST-03	60	28	12	0	0	0	88	0	42
2017	ST-04	55	29	12	4	0	0	84	4	54
2014	ST	68	24	6	0	1	0	93	2	230
2014	ST-02	62	33	2	2	2	0	95	3	41
2014	ST-03	76	20	4	0	0	0	96	0	57
2014	ST-04	64	25	10	0	1	0	89	1	103
2011	ST	66	28	4	1	1	0	94	2	293
2011	ST-01	44	56	0	0	0	0	100	0	16
2011	ST-02	73	23	1	1	0	2	98	1	73
2011	ST-03	65	24	8	1	3	0	89	4	103
2011	ST-04	63	32	4	0	0	0	96	0	69

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	25	41	11	13	9	0	0	67	22	145
2017	ST-02	38	43	10	5	5	0	0	81	10	20
2017	ST-03	30	34	14	20	2	0	0	64	22	42
2017	ST-04	19	45	10	10	16	0	0	64	26	54
2014	ST	26	40	17	8	8	1	1	66	17	231
2014	ST-02	38	43	5	4	11	0	0	80	15	42
2014	ST-03	38	34	14	9	5	0	0	71	15	57
2014	ST-04	17	43	20	11	7	0	2	61	19	103
2011	ST	36	34	12	11	6	0	1	70	17	293
2011	ST-01	30	46	6	6	13	0	0	75	19	16
2011	ST-02	43	28	12	15	1	0	1	72	16	73
2011	ST-03	34	36	7	11	10	1	1	71	22	103
2011	ST-04	25	41	22	6	5	0	2	67	11	69

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	28	40	11	16	4	0	68	20	144
2017	ST-02	38	43	0	10	10	0	81	19	20
2017	ST-03	30	32	14	22	2	0	61	24	42
2017	ST-04	29	40	11	16	4	0	69	20	53
2014	ST	31	36	20	5	7	1	67	12	231
2014	ST-02	49	16	22	2	11	0	65	13	42
2014	ST-03	36	38	15	6	5	0	74	11	57
2014	ST-04	23	43	22	7	4	2	67	10	103

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	34	34	17	8	6	0	0	69	14	145
2017	ST-02	48	29	14	5	5	0	0	76	10	20
2017	ST-03	48	22	20	6	4	0	0	70	10	42
2017	ST-04	28	36	17	9	10	0	0	64	19	54
2014	ST	35	39	12	8	5	0	1	75	13	231
2014	ST-02	56	13	19	5	8	0	0	68	13	42
2014	ST-03	41	40	10	7	0	0	1	82	7	57
2014	ST-04	28	45	12	10	4	0	1	74	15	103
2011	ST	47	35	10	4	3	0	1	83	7	293
2011	ST-01	61	26	0	6	6	0	0	87	13	16
2011	ST-02	51	35	9	1	3	1	0	87	4	73
2011	ST-03	47	33	10	5	4	0	2	81	9	103
2011	ST-04	41	41	11	4	2	0	1	83	6	69

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	50	32	10	6	2	0	82	8	144
2017	ST-02	67	19	5	5	5	0	86	10	20
2017	ST-03	51	30	12	4	2	0	81	7	42
2017	ST-04	44	36	11	7	2	0	80	9	53
2014	ST	53	34	7	3	2	0	88	5	230
2014	ST-02	54	36	5	2	4	0	90	5	42
2014	ST-03	50	43	4	3	0	0	93	3	57
2014	ST-04	51	31	10	4	2	1	83	7	102
2011	ST	53	36	6	4	1	0	89	5	291
2011	ST-01	42	58	0	0	0	0	100	0	16
2011	ST-02	53	38	2	5	0	2	92	5	73
2011	ST-03	54	32	7	3	4	0	87	7	102
2011	ST-04	45	39	11	5	0	0	85	5	68
2008	ST	49	41	5	2	2	0	91	4	389
2008	ST-01	34	49	7	5	5	0	83	11	18
2008	ST-02	51	40	6	1	2	0	91	3	102
2008	ST-03	54	40	1	2	3	0	94	4	135
2008	ST-04	54	30	11	3	2	0	84	5	75

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	54	25	9	6	4	1	2	81	10	146
2017	ST-02	62	24	5	10	0	0	0	86	10	20
2017	ST-03	66	22	6	6	0	0	0	88	6	42
2017	ST-04	45	28	10	8	6	2	2	76	14	55
2014	ST	52	32	10	3	2	1	0	85	5	231
2014	ST-02	62	32	5	0	2	0	0	94	2	42
2014	ST-03	55	34	8	1	1	0	0	89	3	57
2014	ST-04	53	29	12	4	1	0	1	83	5	103
2011	ST	49	34	12	2	2	0	0	83	5	293
2011	ST-01	55	45	0	0	0	0	0	100	0	16
2011	ST-02	40	41	14	1	4	0	0	81	6	73
2011	ST-03	60	24	12	2	1	0	1	85	3	103
2011	ST-04	46	34	14	3	3	0	0	80	6	69
2008	ST	50	31	13	4	2	0	1	82	5	388
2008	ST-01	65	23	0	7	5	0	0	88	12	18
2008	ST-02	57	22	16	3	1	0	1	79	4	102
2008	ST-03	47	36	13	3	2	0	0	82	5	135
2008	ST-04	43	36	15	2	3	0	2	81	4	74

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	10	22	31	21	13	2	1	35	33	144
2017	ST-02	5	19	24	19	33	0	0	52	24	20
2017	ST-03	10	20	28	22	15	4	0	39	32	41
2017	ST-04	10	20	40	17	10	2	2	28	31	55
2014	ST	8	22	33	25	9	1	3	35	31	231
2014	ST-02	10	23	36	14	13	2	2	28	34	42
2014	ST-03	6	13	29	37	14	0	1	52	19	57
2014	ST-04	5	27	36	23	5	0	4	29	34	103
2011	ST	10	19	34	20	9	1	6	32	32	291
2011	ST-01	6	13	50	14	18	0	0	32	18	16
2011	ST-02	10	12	34	25	13	0	6	41	23	73
2011	ST-03	11	20	28	20	9	0	12	33	35	102
2011	ST-04	11	29	36	17	4	1	2	22	42	69
2008	ST	5	22	35	19	13	1	4	34	29	386
2008	ST-01	6	41	13	18	10	6	6	32	53	17
2008	ST-02	3	17	38	21	18	0	3	41	20	102
2008	ST-03	4	29	38	14	10	0	5	25	35	133
2008	ST-04	12	16	36	22	13	0	1	35	29	75

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	9	19	28	22	14	3	5	39	31	142
2017	ST-02	10	0	15	30	40	0	5	74	11	19
2017	ST-03	8	18	23	28	16	6	0	48	28	41
2017	ST-04	7	26	39	15	6	0	7	22	36	54
2014	ST	10	19	30	18	19	1	3	39	30	230
2014	ST-02	7	13	29	15	34	2	2	50	20	41
2014	ST-03	5	11	24	29	29	1	0	58	17	57
2014	ST-04	11	19	37	17	10	1	5	29	32	103
2011	ST	10	14	27	21	18	1	9	44	26	289
2011	ST-01	6	13	19	26	36	0	0	61	19	16
2011	ST-02	3	10	35	25	18	0	10	47	14	72
2011	ST-03	16	9	22	14	21	1	16	43	30	101
2011	ST-04	6	22	26	29	12	0	4	43	30	69
2008	ST	6	14	25	24	23	2	6	51	22	384
2008	ST-01	0	25	41	6	16	7	6	25	28	17
2008	ST-02	7	8	21	30	28	1	6	62	16	101
2008	ST-03	6	11	34	17	24	2	6	44	19	134
2008	ST-04	6	19	23	28	19	4	2	50	26	73

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	9	25	30	18	9	3	6	29	38	144
2017	ST-02	5	19	10	29	29	5	5	63	26	20
2017	ST-03	6	18	20	35	13	4	4	52	26	41
2017	ST-04	8	32	43	6	4	0	7	11	43	54
2014	ST	16	20	25	21	13	1	4	36	38	229
2014	ST-02	22	11	34	13	17	2	2	31	35	41
2014	ST-03	10	16	22	21	27	1	1	50	27	57
2014	ST-04	13	30	23	21	4	0	8	28	47	102
2011	ST	12	18	29	16	13	2	10	32	35	291
2011	ST-01	7	12	30	21	18	6	6	44	22	16
2011	ST-02	9	14	31	22	12	3	8	39	27	72
2011	ST-03	15	17	20	14	16	0	18	37	39	103
2011	ST-04	12	23	38	13	5	3	6	20	38	69
2008	ST	9	15	31	22	15	2	6	40	26	384
2008	ST-01	0	25	27	19	23	0	6	44	27	17
2008	ST-02	9	14	27	26	18	1	5	46	25	101
2008	ST-03	9	15	34	20	13	1	8	36	26	134
2008	ST-04	11	14	28	22	19	4	2	43	27	73

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	8	9	24	30	22	2	5	56	17	143
2017	ST-02	0	0	29	33	38	0	0	71	0	20
2017	ST-03	8	8	18	33	29	4	0	64	17	41
2017	ST-04	6	10	27	31	16	2	8	52	18	53
2014	ST	4	11	31	33	16	2	3	51	16	229
2014	ST-02	5	3	30	37	22	2	2	60	8	41
2014	ST-03	4	7	29	31	27	1	1	59	11	57
2014	ST-04	2	17	33	32	8	2	5	43	21	102
2011	ST	6	11	30	26	18	1	7	48	19	289
2011	ST-01	0	6	37	39	18	0	0	57	6	16
2011	ST-02	4	8	30	26	24	1	7	54	13	72
2011	ST-03	9	10	26	20	22	0	13	48	21	102
2011	ST-04	5	15	31	37	7	2	4	46	21	68
2008	ST	4	10	26	29	25	1	6	57	15	386
2008	ST-01	7	6	12	41	28	0	6	74	14	17
2008	ST-02	6	8	24	32	28	1	2	62	14	101
2008	ST-03	3	14	31	25	20	0	7	49	19	134
2008	ST-04	3	12	30	27	26	0	3	54	15	75

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	15	17	18	28	16	1	5	46	34	144
2017	ST-02	5	5	5	33	43	0	10	84	11	20
2017	ST-03	12	12	22	30	22	0	2	53	25	42
2017	ST-04	19	22	18	26	9	0	6	37	44	53
2014	ST	16	20	24	21	12	1	6	36	39	229
2014	ST-02	24	5	18	16	17	2	19	41	36	41
2014	ST-03	8	17	21	27	25	1	0	52	26	57
2014	ST-04	15	28	28	19	5	1	4	25	45	102
2011	ST	10	18	27	17	19	1	9	40	31	290
2011	ST-01	13	0	40	18	24	6	0	45	13	16
2011	ST-02	7	12	29	19	23	0	10	47	21	72
2011	ST-03	8	20	22	13	24	0	13	42	33	102
2011	ST-04	13	24	25	24	7	0	6	34	39	69
2008	ST	9	13	27	21	21	1	7	46	24	383
2008	ST-01	12	13	21	25	23	0	6	50	27	17
2008	ST-02	7	10	25	28	23	3	4	55	18	99
2008	ST-03	8	18	34	15	18	0	7	36	27	134
2008	ST-04	16	9	26	22	23	0	5	47	26	75

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	12	17	27	18	17	4	5	38	32	145
2017	ST-02	10	19	14	0	43	5	10	50	33	20
2017	ST-03	16	14	24	22	18	4	2	43	32	42
2017	ST-04	8	19	37	15	15	0	7	31	28	54
2014	ST	15	13	30	21	16	1	4	39	29	230
2014	ST-02	29	8	36	8	15	2	3	24	39	41
2014	ST-03	13	8	22	23	28	1	5	54	22	57
2014	ST-04	10	18	32	23	12	1	5	37	30	103
2011	ST	14	20	27	15	13	2	9	32	38	290
2011	ST-01	6	19	14	32	29	0	0	61	26	16
2011	ST-02	7	17	41	11	17	1	5	30	26	72
2011	ST-03	22	15	26	10	11	2	14	25	44	102
2011	ST-04	7	27	21	24	10	1	9	38	38	69
2008	ST	8	21	27	18	17	1	8	38	32	386
2008	ST-01	0	24	40	22	10	0	5	33	25	18
2008	ST-02	7	23	24	19	20	0	7	42	32	101
2008	ST-03	8	23	34	14	12	0	8	29	34	134
2008	ST-04	13	21	17	19	22	3	6	44	37	74

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	11	16	30	19	16	2	6	37	30	144
2017	ST-02	5	10	14	29	33	5	5	68	16	20
2017	ST-03	8	12	35	18	25	0	2	44	21	41
2017	ST-04	15	21	31	14	9	0	10	26	40	54
2014	ST	9	23	29	19	13	3	5	35	34	230
2014	ST-02	8	25	32	13	15	5	2	30	36	41
2014	ST-03	4	23	18	23	27	3	3	53	29	57
2014	ST-04	11	17	34	22	7	2	7	32	30	103

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	63	18	9	1	3	0	7	86	4	145
2017	ST-02	57	19	10	5	0	0	10	84	5	20
2017	ST-03	70	12	6	2	0	0	10	91	2	41
2017	ST-04	56	23	11	0	6	0	5	83	6	55
2014	ST	71	13	5	1	4	0	6	89	6	230
2014	ST-02	70	22	1	2	2	0	3	95	3	42
2014	ST-03	85	6	1	0	3	0	5	96	3	57
2014	ST-04	64	14	8	2	5	0	8	85	7	102
2011	ST	70	15	5	2	1	1	7	92	3	293
2011	ST-01	62	31	0	0	0	0	7	100	0	16
2011	ST-02	75	11	6	3	1	1	3	90	4	73
2011	ST-03	72	12	2	3	0	1	10	95	3	103
2011	ST-04	64	19	7	1	3	0	6	88	5	69
2008	ST	72	10	3	3	2	0	9	91	6	389
2008	ST-01	56	23	0	11	0	0	11	88	12	18
2008	ST-02	76	4	4	3	3	0	10	89	7	102
2008	ST-03	70	13	3	2	2	0	10	93	4	135
2008	ST-04	74	14	2	4	0	0	5	93	4	75

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	26	31	22	8	9	4	0	59	18	146
2017	ST-02	38	24	14	10	10	5	0	65	20	20
2017	ST-03	20	28	18	16	10	6	2	52	29	42
2017	ST-04	26	37	22	6	9	1	0	63	15	55
2014	ST	28	34	15	10	11	2	1	63	21	230
2014	ST-02	43	34	12	3	6	2	0	78	10	42
2014	ST-03	36	29	18	4	11	3	0	67	15	57
2014	ST-04	21	36	17	12	11	0	2	59	23	102

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	35	33	15	9	8	1	0	68	17	145
2017	ST-02	38	33	10	5	10	5	0	75	15	20
2017	ST-03	36	23	18	19	4	0	0	59	23	41
2017	ST-04	28	38	15	9	11	0	0	65	19	55
2014	ST	36	31	13	9	9	0	1	69	18	230
2014	ST-02	42	18	23	7	10	0	0	60	16	42
2014	ST-03	36	43	7	8	5	0	0	80	14	57
2014	ST-04	30	33	12	12	10	0	2	65	23	102

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	17	32	20	11	13	4	3	53	26	145
2017	ST-02	24	29	5	5	14	10	14	69	25	20
2017	ST-03	22	32	20	12	12	2	0	55	25	42
2017	ST-04	15	26	26	12	15	3	3	44	28	54
2014	ST	21	40	14	14	6	3	4	65	21	231
2014	ST-02	32	41	6	8	3	2	8	81	12	42
2014	ST-03	18	45	17	15	1	3	1	66	17	57
2014	ST-04	19	35	17	14	8	4	3	59	23	103
2011	ST	23	30	16	15	10	2	4	57	26	293
2011	ST-01	34	25	20	7	6	0	7	64	14	16
2011	ST-02	22	41	12	14	1	3	7	70	17	73
2011	ST-03	24	26	14	16	14	2	4	54	31	103
2011	ST-04	20	31	16	16	14	2	2	53	31	69
2008	ST	28	34	12	15	4	2	5	67	21	389
2008	ST-01	11	43	0	28	11	0	6	58	42	18
2008	ST-02	30	30	12	11	6	4	7	67	20	102
2008	ST-03	22	37	10	22	3	2	4	63	26	135
2008	ST-04	31	38	10	11	4	1	4	73	16	75

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	17	25	17	15	11	11	4	49	31	146
2017	ST-02	24	5	14	14	10	24	10	43	36	20
2017	ST-03	24	16	16	16	14	10	4	46	35	42
2017	ST-04	12	30	24	14	11	3	5	47	27	55
2014	ST	15	29	18	20	7	8	4	49	30	231
2014	ST-02	11	24	10	27	2	20	6	48	39	42
2014	ST-03	23	29	19	11	7	8	3	58	20	57
2014	ST-04	14	30	21	18	10	4	4	47	30	103
2011	ST	23	22	18	13	13	7	4	50	29	293
2011	ST-01	29	13	32	14	6	0	7	45	21	16
2011	ST-02	20	25	22	8	7	10	7	55	18	73
2011	ST-03	24	16	15	16	18	8	4	46	38	103
2011	ST-04	25	26	9	17	18	5	2	53	37	69
2008	ST	24	28	13	14	8	8	5	60	25	388
2008	ST-01	5	33	5	29	11	4	13	46	48	18
2008	ST-02	23	29	10	15	10	6	7	59	29	102
2008	ST-03	25	24	17	14	8	8	5	56	25	135
2008	ST-04	25	30	13	12	8	8	4	63	23	74

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	12	15	24	12	20	13	3	33	38	146
2017	ST-02	14	24	10	10	10	29	5	57	29	20
2017	ST-03	16	14	28	8	13	20	2	38	27	42
2017	ST-04	12	10	30	15	22	6	5	25	42	55
2014	ST	11	23	22	15	16	12	2	39	35	231
2014	ST-02	5	22	29	6	10	25	3	38	22	42
2014	ST-03	19	28	17	7	16	12	1	54	26	57
2014	ST-04	12	19	21	20	19	6	3	35	43	103

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	41	30	20	8	2	0	71	9	146
2017	ST-02	48	38	5	5	5	0	86	10	20
2017	ST-03	47	27	22	2	2	0	74	4	42
2017	ST-04	31	36	23	10	1	0	66	11	55
2014	ST	36	40	9	11	3	1	77	14	230
2014	ST-02	44	44	2	5	5	0	89	10	42
2014	ST-03	39	39	7	16	0	0	78	16	57
2014	ST-04	32	41	11	13	1	2	74	14	102

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	34	35	11	11	9	0	0	69	20	145
2017	ST-02	52	29	5	0	14	0	0	81	14	20
2017	ST-03	36	28	12	24	0	0	0	64	24	42
2017	ST-04	26	39	13	11	11	0	0	66	22	54
2014	ST	35	30	19	8	6	1	0	67	14	231
2014	ST-02	42	13	33	3	8	0	0	55	12	42
2014	ST-03	45	40	7	6	2	0	0	85	8	57
2014	ST-04	26	34	21	10	6	1	1	62	16	103
2011	ST	39	35	12	7	6	1	1	75	13	291
2011	ST-01	47	14	14	12	13	0	0	61	25	16
2011	ST-02	45	35	10	5	3	1	1	82	8	72
2011	ST-03	37	35	12	8	7	0	1	73	15	102
2011	ST-04	38	38	7	9	8	0	0	76	17	69
2008	ST	40	34	9	9	6	0	1	75	15	387
2008	ST-01	52	31	0	12	5	0	0	83	17	18
2008	ST-02	41	31	8	7	12	0	0	73	20	102
2008	ST-03	43	35	9	8	4	0	1	79	12	134
2008	ST-04	44	32	10	9	6	0	0	75	15	75

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	41	30	14	10	5	0	0	71	15	146
2017	ST-02	48	33	10	5	5	0	0	81	10	20
2017	ST-03	35	30	14	20	0	0	0	66	20	42
2017	ST-04	33	32	19	8	8	0	0	65	16	55
2014	ST	40	31	16	5	6	1	1	72	11	231
2014	ST-02	52	28	6	5	8	0	0	80	13	42
2014	ST-03	45	34	13	7	2	0	0	79	9	57
2014	ST-04	31	31	23	5	7	1	2	64	12	103
2011	ST	43	28	12	7	5	4	0	75	12	292
2011	ST-01	41	40	13	0	6	0	0	80	6	16
2011	ST-02	49	29	10	5	1	6	0	83	7	72
2011	ST-03	46	26	9	8	7	5	1	75	15	103
2011	ST-04	39	28	15	12	5	2	0	68	17	69
2008	ST	46	28	10	8	4	3	1	78	12	389
2008	ST-01	38	28	18	11	5	0	0	66	16	18
2008	ST-02	53	23	4	8	5	7	1	82	14	102
2008	ST-03	47	30	10	6	2	2	2	81	8	135
2008	ST-04	45	25	14	11	3	2	0	72	14	75

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	38	31	13	10	7	1	0	70	17	146
2017	ST-02	43	38	5	5	10	0	0	81	14	20
2017	ST-03	32	30	20	12	6	0	0	62	18	42
2017	ST-04	39	24	14	12	9	2	0	65	21	55
2014	ST	36	32	10	14	7	1	1	69	21	231
2014	ST-02	47	11	0	27	13	0	2	59	41	42
2014	ST-03	46	20	20	10	4	0	0	66	14	57
2014	ST-04	31	39	9	13	6	1	1	71	19	103
2011	ST	39	37	10	8	5	1	1	77	13	291
2011	ST-01	47	28	19	0	6	0	0	75	6	16
2011	ST-02	43	35	6	10	4	1	1	80	14	72
2011	ST-03	38	33	8	10	6	2	3	75	17	102
2011	ST-04	36	43	7	7	6	0	0	79	14	69
2008	ST	40	32	10	10	6	1	1	73	17	388
2008	ST-01	34	28	15	18	5	0	0	62	24	17
2008	ST-02	43	32	6	8	11	0	0	75	19	102
2008	ST-03	42	32	11	11	4	1	0	75	15	135
2008	ST-04	38	36	9	8	7	2	0	76	16	75

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	72	16	5	1	2	0	4	92	3	144
2017	ST-02	67	29	5	0	0	0	0	95	0	20
2017	ST-03	76	16	4	0	0	0	4	96	0	42
2017	ST-04	63	17	7	2	4	0	7	86	6	53
2014	ST	78	11	5	1	2	1	3	92	2	231
2014	ST-02	89	3	3	2	2	0	2	94	3	42
2014	ST-03	92	3	1	1	0	0	3	97	1	57
2014	ST-04	71	15	6	0	2	1	5	91	2	103
2011	ST	78	12	4	1	1	0	5	94	1	292
2011	ST-01	67	20	0	0	6	0	7	93	7	16
2011	ST-02	84	7	6	0	0	1	1	94	0	72
2011	ST-03	79	10	1	2	1	0	7	96	3	103
2011	ST-04	76	14	6	0	0	0	4	94	0	69
2008	ST	83	6	3	1	2	0	5	93	4	386
2008	ST-01	67	10	16	0	0	0	6	82	0	18
2008	ST-02	87	3	2	3	2	0	3	93	5	101
2008	ST-03	82	7	3	0	1	0	7	95	2	134
2008	ST-04	89	4	1	1	2	0	3	96	3	74

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	40	23	14	5	4	6	9	74	11	144
2017	ST-02	45	20	5	5	0	5	20	87	7	19
2017	ST-03	47	25	6	6	4	10	2	81	12	41
2017	ST-04	26	28	21	7	6	5	8	62	15	55
2014	ST	43	20	14	5	6	4	7	71	13	231
2014	ST-02	46	38	2	5	2	2	6	91	7	42
2014	ST-03	55	9	15	3	0	8	10	79	3	57
2014	ST-04	34	20	20	7	9	3	7	60	18	103
2011	ST	41	22	11	5	7	6	8	73	14	293
2011	ST-01	29	26	6	6	0	6	26	81	9	16
2011	ST-02	49	23	5	7	4	7	4	81	13	73
2011	ST-03	43	21	9	3	8	8	9	77	13	103
2011	ST-04	37	15	23	6	9	3	7	58	17	69

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	52	23	11	7	5	1	1	77	12	145
2017	ST-02	60	20	10	0	10	0	0	80	10	19
2017	ST-03	54	24	10	10	2	0	0	78	12	42
2017	ST-04	41	26	12	10	7	2	2	70	17	55

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	46	29	14	6	3	2	76	10	145
2017	ST-02	60	15	15	0	10	0	75	10	19
2017	ST-03	48	30	12	8	2	0	78	10	42
2017	ST-04	37	29	19	9	4	2	67	13	55

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	45	28	16	7	4	0	0	74	11	145
2017	ST-02	60	25	5	0	10	0	0	85	10	19
2017	ST-03	48	24	14	12	2	0	0	72	14	42
2017	ST-04	39	29	21	7	4	0	0	68	11	55
2014	ST	42	30	14	6	5	1	1	74	11	231
2014	ST-02	57	27	7	5	5	0	0	84	10	42
2014	ST-03	43	29	19	5	0	1	2	75	5	57
2014	ST-04	36	31	17	8	7	0	1	67	15	103

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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	27	28	19	7	9	7	2	61	18	146
2017	ST-02	52	29	10	0	5	5	0	85	5	20
2017	ST-03	33	22	10	14	8	13	0	63	25	42
2017	ST-04	21	29	29	4	10	6	3	54	15	55
2014	ST	28	34	15	9	7	6	0	66	18	231
2014	ST-02	33	38	3	5	3	17	0	86	10	42
2014	ST-03	45	22	15	10	4	4	0	70	15	57
2014	ST-04	23	39	21	6	8	3	1	64	14	103
2011	ST	35	29	15	6	9	5	1	68	16	291
2011	ST-01	42	31	14	0	6	6	0	78	7	16
2011	ST-02	38	39	10	4	3	6	0	82	7	73
2011	ST-03	40	22	13	7	11	7	1	67	19	102
2011	ST-04	30	33	17	5	12	3	0	65	18	68

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	28	22	21	14	11	3	1	52	26	146
2017	ST-02	57	19	14	0	10	0	0	76	10	20
2017	ST-03	35	20	26	8	8	2	0	57	16	42
2017	ST-04	20	19	27	20	10	4	1	41	31	55
2014	ST	23	29	15	20	8	5	1	55	29	231
2014	ST-02	27	23	5	25	3	17	0	60	34	42
2014	ST-03	35	25	11	19	8	1	1	61	27	57
2014	ST-04	18	36	21	16	8	1	1	55	24	103
2011	ST	33	31	14	9	9	2	1	66	19	293
2011	ST-01	34	46	7	0	6	6	0	86	7	16
2011	ST-02	36	39	9	5	7	2	2	78	12	73
2011	ST-03	38	19	16	14	10	3	1	59	24	103
2011	ST-04	27	38	15	8	9	2	1	67	17	69
2008	ST	34	32	13	9	7	3	1	69	17	388
2008	ST-01	23	12	24	24	17	0	0	35	41	18
2008	ST-02	39	31	12	7	7	3	2	73	15	102
2008	ST-03	35	35	13	7	6	3	1	72	14	135
2008	ST-04	31	35	16	13	6	0	0	65	19	74

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	21	21	22	20	11	4	1	44	33	146
2017	ST-02	38	38	14	0	10	0	0	76	10	20
2017	ST-03	28	20	16	30	4	2	0	48	35	42
2017	ST-04	14	18	32	22	11	2	1	33	35	55
2014	ST	23	27	18	22	9	1	1	51	31	231
2014	ST-02	26	19	22	28	5	0	0	45	33	42
2014	ST-03	36	23	8	22	8	3	1	61	31	57
2014	ST-04	17	31	22	21	8	0	1	48	29	103
2011	ST	24	34	18	11	7	6	0	62	19	291
2011	ST-01	41	13	7	21	6	12	0	62	31	16
2011	ST-02	24	43	14	8	4	6	0	72	13	73
2011	ST-03	24	30	18	13	9	7	0	58	23	103
2011	ST-04	20	39	23	7	8	3	0	61	15	68
2008	ST	26	35	14	13	6	5	1	65	20	386
2008	ST-01	12	16	25	31	12	4	0	29	45	17
2008	ST-02	26	32	17	11	6	8	1	63	19	102
2008	ST-03	26	42	14	9	4	4	1	72	14	134
2008	ST-04	27	40	12	13	6	2	0	69	19	74

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	20	18	18	17	17	8	1	43	38	145
2017	ST-02	38	14	33	0	10	5	0	55	10	20
2017	ST-03	24	16	12	21	18	8	2	44	43	42
2017	ST-04	16	17	24	17	17	9	1	36	37	55
2014	ST	19	24	22	14	11	9	0	47	28	231
2014	ST-02	16	17	28	8	8	22	0	43	21	42
2014	ST-03	34	25	13	12	9	7	0	63	23	57
2014	ST-04	15	27	21	20	12	4	1	44	34	103
2011	ST	24	26	20	10	12	7	1	54	24	291
2011	ST-01	34	26	14	7	6	13	0	69	15	16
2011	ST-02	23	34	18	5	10	8	1	63	17	73
2011	ST-03	26	18	19	13	16	7	1	48	31	103
2011	ST-04	21	30	26	9	9	5	0	53	19	68
2008	ST	22	30	20	9	7	10	1	59	18	387
2008	ST-01	6	29	30	19	12	4	0	37	32	17
2008	ST-02	21	26	18	11	8	15	1	57	22	102
2008	ST-03	21	40	18	7	4	8	2	68	12	135
2008	ST-04	22	27	26	6	7	11	0	55	15	74

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	19	29	17	13	18	3	1	50	32	146
2017	ST-02	29	38	10	0	19	5	0	70	20	20
2017	ST-03	28	20	14	19	18	2	0	48	37	42
2017	ST-04	13	27	24	16	17	2	1	41	34	55
2014	ST	17	31	20	19	8	4	1	51	28	230
2014	ST-02	18	27	23	11	3	17	0	54	17	42
2014	ST-03	26	32	17	19	3	1	1	60	23	57
2014	ST-04	13	29	24	21	12	0	1	42	34	103
2011	ST	24	31	19	13	9	3	0	58	23	292
2011	ST-01	34	39	0	14	6	6	0	78	22	16
2011	ST-02	26	32	22	14	6	1	0	59	20	73
2011	ST-03	25	22	18	16	14	6	0	50	31	103
2011	ST-04	23	36	22	9	6	3	0	61	16	68
2008	ST	25	37	13	16	6	3	1	64	22	386
2008	ST-01	22	24	27	11	12	4	0	47	24	18
2008	ST-02	21	36	13	19	7	3	1	59	27	102
2008	ST-03	25	37	14	17	4	4	0	65	21	133
2008	ST-04	27	41	13	11	7	0	0	68	18	75

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	20	39	21	13	5	1	0	60	19	144
2017	ST-02	43	43	0	10	5	0	0	86	14	20
2017	ST-03	24	31	35	4	4	2	0	56	8	41
2017	ST-04	15	40	20	19	6	0	0	54	25	54
2014	ST	28	38	14	13	5	1	1	68	18	231
2014	ST-02	42	35	8	10	3	0	2	78	13	42
2014	ST-03	45	34	9	11	0	1	0	80	11	57
2014	ST-04	17	44	13	16	9	0	1	62	25	103
2011	ST	34	40	12	8	3	3	0	76	12	293
2011	ST-01	36	38	7	6	6	6	0	79	13	16
2011	ST-02	41	45	6	4	3	0	1	87	7	73
2011	ST-03	35	38	11	9	4	3	0	75	13	103
2011	ST-04	30	39	14	9	5	3	0	71	14	69

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	28	35	23	7	2	3	2	66	9	143
2017	ST-02	43	24	24	0	0	0	10	74	0	20
2017	ST-03	35	27	27	4	0	2	6	67	4	41
2017	ST-04	20	42	25	8	2	3	0	64	10	53
2014	ST	41	32	15	2	3	5	3	78	5	231
2014	ST-02	49	18	11	2	0	17	3	84	2	42
2014	ST-03	59	24	10	0	5	1	1	85	5	57
2014	ST-04	34	36	18	4	3	0	3	73	8	103
2011	ST	37	38	13	4	1	4	3	80	6	292
2011	ST-01	59	27	7	0	0	8	0	93	0	15
2011	ST-02	39	40	12	4	0	1	4	84	4	73
2011	ST-03	40	32	13	6	1	5	4	79	8	103
2011	ST-04	29	38	17	5	5	5	2	72	10	69

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	32	32	20	8	2	4	1	68	11	144
2017	ST-02	52	29	5	5	5	0	5	85	10	20
2017	ST-03	39	29	22	4	4	2	0	69	8	41
2017	ST-04	22	32	27	12	2	3	2	58	14	54
2014	ST	42	31	13	5	1	6	1	79	7	231
2014	ST-02	33	37	8	2	0	20	0	88	2	42
2014	ST-03	50	24	12	10	0	0	4	77	11	57
2014	ST-04	38	36	17	6	1	1	1	76	7	103
2011	ST	42	33	9	7	5	4	1	79	12	293
2011	ST-01	35	32	7	7	6	13	0	77	15	16
2011	ST-02	45	41	5	5	1	1	1	88	7	73
2011	ST-03	45	29	4	7	9	5	1	78	17	103
2011	ST-04	33	34	19	8	3	3	0	69	11	69
2008	ST	41	37	9	5	2	3	3	83	7	387
2008	ST-01	28	30	13	19	11	0	0	58	29	18
2008	ST-02	46	38	7	3	1	4	1	88	4	101
2008	ST-03	42	39	5	4	2	4	4	87	7	134
2008	ST-04	43	33	16	5	0	0	3	78	6	75

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	27	33	17	11	4	5	4	65	17	143
2017	ST-02	50	15	20	10	5	0	0	65	15	19
2017	ST-03	34	25	29	2	8	0	2	60	11	41
2017	ST-04	17	36	17	16	4	5	6	59	22	54
2014	ST	31	33	19	10	2	2	2	67	13	231
2014	ST-02	44	24	20	10	0	2	0	70	10	42
2014	ST-03	33	31	10	17	4	4	0	68	22	57
2014	ST-04	23	39	21	9	1	1	5	66	11	103
2011	ST	31	29	19	8	6	6	1	64	16	293
2011	ST-01	30	31	19	7	0	13	0	70	8	16
2011	ST-02	37	34	11	8	4	5	0	75	13	73
2011	ST-03	33	20	19	12	9	6	1	58	22	103
2011	ST-04	27	33	22	3	8	6	2	65	12	69

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	20	25	24	11	9	9	2	51	22	144
2017	ST-02	38	19	10	10	19	0	5	60	30	20
2017	ST-03	30	14	23	8	13	12	0	50	24	41
2017	ST-04	16	29	28	12	5	7	4	49	19	54
2014	ST	26	32	13	14	10	5	1	61	25	231
2014	ST-02	27	33	3	27	6	3	0	62	35	42
2014	ST-03	30	24	13	12	11	11	0	60	26	57
2014	ST-04	23	35	18	12	8	3	2	60	20	103
2011	ST	27	29	12	11	10	10	1	63	24	292
2011	ST-01	36	32	0	6	6	20	0	84	16	16
2011	ST-02	26	32	14	5	7	15	1	69	15	73
2011	ST-03	32	23	7	15	16	8	0	60	33	103
2011	ST-04	23	31	20	9	8	6	3	59	18	69

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	51	20	12	0	2	3	11	83	2	146
2017	ST-02	67	14	10	0	0	0	10	89	0	20
2017	ST-03	60	14	16	0	0	0	10	82	0	42
2017	ST-04	38	30	11	0	4	5	12	82	5	55
2014	ST	59	19	9	3	3	1	6	84	6	231
2014	ST-02	62	25	3	0	2	0	8	95	2	42
2014	ST-03	81	5	3	0	3	3	5	94	3	57
2014	ST-04	47	26	13	4	4	1	6	78	8	103

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	58	20	10	1	4	3	5	84	5	146
2017	ST-02	71	19	0	5	0	0	5	95	5	20
2017	ST-03	59	24	6	2	0	6	4	91	2	42
2017	ST-04	49	22	15	0	6	3	6	78	6	55
2014	ST	60	22	7	2	3	2	4	87	5	231
2014	ST-02	58	25	6	0	3	3	5	90	3	42
2014	ST-03	76	11	3	0	1	4	5	95	2	57
2014	ST-04	53	28	10	2	3	0	4	85	5	103
2011	ST	71	17	5	2	1	2	3	92	3	292
2011	ST-01	62	12	0	12	0	0	14	86	14	16
2011	ST-02	80	13	5	1	0	1	0	93	1	73
2011	ST-03	70	17	3	2	1	4	4	94	3	102
2011	ST-04	69	16	9	0	2	1	3	89	2	69
2008	ST	75	14	5	1	1	1	3	93	2	389
2008	ST-01	77	18	5	0	0	0	0	95	0	18
2008	ST-02	80	13	5	0	1	0	1	94	1	102
2008	ST-03	74	12	6	0	0	1	7	94	0	135
2008	ST-04	79	17	4	0	0	0	0	96	0	75

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	21	32	21	11	9	6	0	57	21	146
2017	ST-02	38	14	24	10	14	0	0	52	24	20
2017	ST-03	24	24	12	18	6	16	0	57	29	42
2017	ST-04	20	36	21	12	11	0	0	56	22	55
2014	ST	25	31	18	14	8	2	1	58	23	231
2014	ST-02	21	13	27	23	13	3	0	35	38	42
2014	ST-03	37	24	13	11	9	3	4	64	22	57
2014	ST-04	19	41	18	13	5	2	1	62	19	103
2011	ST	33	30	13	12	9	2	1	64	23	293
2011	ST-01	42	6	13	26	6	0	7	51	34	16
2011	ST-02	38	33	12	5	7	4	0	74	13	73
2011	ST-03	33	27	9	15	15	2	0	61	30	103
2011	ST-04	28	38	14	12	6	0	2	67	19	69
2008	ST	31	36	15	9	6	2	1	69	16	389
2008	ST-01	22	28	20	24	5	0	0	50	29	18
2008	ST-02	35	36	12	7	10	1	0	71	17	102
2008	ST-03	32	35	14	9	6	1	2	70	16	135
2008	ST-04	30	36	20	10	4	0	0	66	14	75

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	12	21	16	16	20	6	10	39	42	146
2017	ST-02	19	14	5	14	33	0	14	39	55	20
2017	ST-03	12	10	10	16	36	8	8	26	62	42
2017	ST-04	11	24	22	16	12	4	11	41	33	55
2014	ST	14	23	17	16	24	3	4	39	43	231
2014	ST-02	5	25	26	6	28	3	6	33	38	42
2014	ST-03	21	16	10	20	25	3	5	40	49	57
2014	ST-04	11	26	16	19	24	3	2	38	44	103
2011	ST	13	16	19	16	27	2	6	32	47	293
2011	ST-01	42	14	19	6	20	0	0	55	26	16
2011	ST-02	4	19	19	16	33	3	7	25	54	73
2011	ST-03	18	9	13	18	33	2	8	30	56	103
2011	ST-04	9	27	23	15	23	0	4	37	40	69
2008	ST	12	29	15	16	19	3	5	45	39	389
2008	ST-01	11	36	5	18	18	7	4	53	41	18
2008	ST-02	13	26	12	15	27	5	2	42	45	102
2008	ST-03	10	23	14	19	23	2	9	37	47	135
2008	ST-04	10	33	25	16	15	1	0	43	31	75

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	20	33	25	13	6	3	0	55	19	146
2017	ST-02	38	43	0	14	5	0	0	81	19	20
2017	ST-03	24	24	26	17	2	6	2	52	20	42
2017	ST-04	18	34	29	13	4	2	0	53	17	55

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	34	39	15	6	1	2	3	76	8	145
2017	ST-02	48	33	14	0	0	0	5	85	0	20
2017	ST-03	37	36	19	4	0	4	0	76	4	41
2017	ST-04	23	44	14	11	2	0	5	71	14	55
2014	ST	39	32	17	7	1	3	1	74	8	231
2014	ST-02	50	30	10	2	0	5	3	88	2	42
2014	ST-03	50	29	16	1	0	4	0	82	1	57
2014	ST-04	34	35	21	6	0	3	1	72	7	103

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	32	42	16	6	1	3	0	75	8	146
2017	ST-02	52	24	14	5	5	0	0	76	10	20
2017	ST-03	28	44	12	6	0	10	0	80	7	42
2017	ST-04	29	41	21	8	2	0	0	70	10	55
2014	ST	39	39	14	4	2	3	0	80	6	230
2014	ST-02	53	32	7	2	2	5	0	90	3	41
2014	ST-03	50	33	12	5	0	0	0	83	5	57
2014	ST-04	34	46	12	4	1	3	1	82	6	103
2011	ST	36	37	15	4	4	3	0	76	8	292
2011	ST-01	47	40	0	7	0	6	0	92	8	16
2011	ST-02	43	42	8	1	1	5	0	89	3	73
2011	ST-03	39	29	19	3	6	4	0	71	9	103
2011	ST-04	24	39	21	9	3	2	1	66	13	68

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	44	36	12	7	1	1	0	80	8	146
2017	ST-02	52	29	14	5	0	0	0	81	5	20
2017	ST-03	50	34	8	6	2	0	0	84	8	42
2017	ST-04	37	39	13	9	0	2	0	77	9	55
2014	ST	52	32	8	4	3	0	0	85	7	231
2014	ST-02	56	35	3	5	2	0	0	90	6	42
2014	ST-03	68	20	5	3	4	0	0	88	7	57
2014	ST-04	46	36	12	2	3	0	1	83	5	103
2011	ST	48	37	7	4	4	0	0	85	8	292
2011	ST-01	48	33	14	0	6	0	0	80	6	16
2011	ST-02	59	31	5	1	4	0	0	90	5	73
2011	ST-03	49	34	6	7	4	0	0	84	10	103
2011	ST-04	38	46	8	3	5	0	0	84	8	68
2008	ST	49	35	7	6	3	0	0	84	9	387
2008	ST-01	34	37	0	6	23	0	0	71	29	18
2008	ST-02	54	28	8	8	2	0	0	82	10	102
2008	ST-03	44	41	7	3	6	0	0	85	9	133
2008	ST-04	49	38	6	7	0	0	0	88	7	75

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	33	28	20	15	4	1	0	61	19	146
2017	ST-02	62	19	5	5	10	0	0	81	14	20
2017	ST-03	43	20	10	24	0	2	0	65	25	42
2017	ST-04	20	39	25	10	6	0	0	60	15	55
2014	ST	41	33	13	8	4	1	0	75	12	231
2014	ST-02	46	23	20	8	2	2	0	69	10	42
2014	ST-03	51	27	10	9	4	0	0	77	13	57
2014	ST-04	32	45	9	8	5	0	1	78	13	103
2011	ST	38	35	15	6	6	1	0	74	11	293
2011	ST-01	29	51	14	0	6	0	0	80	6	16
2011	ST-02	44	38	12	0	5	0	0	82	5	73
2011	ST-03	40	30	13	8	7	2	1	72	15	103
2011	ST-04	34	33	20	8	5	0	0	68	12	69

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	34	30	20	13	3	0	0	64	16	145
2017	ST-02	52	24	10	5	10	0	0	76	14	20
2017	ST-03	41	26	10	20	2	0	0	67	23	42
2017	ST-04	26	37	26	8	4	0	0	63	11	55
2014	ST	39	33	15	7	4	0	0	74	11	231
2014	ST-02	44	26	19	10	2	0	0	70	11	42
2014	ST-03	47	33	6	10	4	0	0	80	14	57
2014	ST-04	33	37	20	3	5	0	1	71	9	103
2011	ST	37	36	15	6	6	0	0	74	12	293
2011	ST-01	29	64	0	0	6	0	0	94	6	16
2011	ST-02	46	34	12	3	5	0	0	80	8	73
2011	ST-03	38	32	14	7	9	1	0	70	16	103
2011	ST-04	30	36	21	8	5	0	0	66	12	69
2008	ST	41	38	10	7	3	0	0	80	10	388
2008	ST-01	23	43	10	13	11	0	0	66	24	18
2008	ST-02	43	38	9	6	4	0	0	81	10	102
2008	ST-03	42	39	9	7	3	0	0	81	10	134
2008	ST-04	43	35	12	7	3	0	0	78	10	75

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	27	29	15	16	6	4	2	60	24	145
2017	ST-02	33	14	24	0	14	5	10	55	17	20
2017	ST-03	46	22	10	12	4	6	0	72	17	42
2017	ST-04	18	41	13	21	4	1	2	61	26	54
2014	ST	41	27	14	3	8	6	0	73	12	230
2014	ST-02	40	20	8	7	5	21	0	75	14	41
2014	ST-03	47	22	14	3	12	3	0	71	15	57
2014	ST-04	38	34	17	2	8	1	1	73	10	103
2011	ST	36	29	16	8	8	3	0	67	17	293
2011	ST-01	42	20	14	19	6	0	0	61	25	16
2011	ST-02	45	22	11	10	8	4	0	70	19	73
2011	ST-03	42	23	12	8	12	4	0	68	20	103
2011	ST-04	22	41	22	8	6	1	0	64	14	69
2008	ST	40	25	12	10	7	4	1	69	19	388
2008	ST-01	27	11	20	29	6	6	0	41	38	18
2008	ST-02	46	25	7	7	9	6	1	76	17	102
2008	ST-03	41	30	12	5	7	3	1	74	13	134
2008	ST-04	41	21	12	12	7	5	1	66	21	75

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	ST	18	49	33	146
2017	ST-02	24	52	24	20
2017	ST-03	18	47	34	42
2017	ST-04	17	50	33	55
2014	ST	17	53	30	229
2014	ST-02	10	66	24	42
2014	ST-03	19	55	26	57
2014	ST-04	17	52	31	101
2011	ST	18	51	31	293
2011	ST-01	32	43	25	16
2011	ST-02	19	56	25	73
2011	ST-03	21	50	29	103
2011	ST-04	12	45	43	69

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	ST	49	21	10	0	3	18	26
2014	ST	50	22	15	9	9999	4	42
2014	ST-03	49	8	35	0	9999	8	12
2014	ST-04	56	34	4	6	9999	0	18
2011	ST	46	20	27	3	9999	4	53
2011	ST-02	41	22	29	0	9999	7	14
2011	ST-03	42	17	37	4	9999	0	22

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ST	14	86	144
2017	ST-03	13	87	42
2017	ST-04	16	84	53
2014	ST	20	80	231
2014	ST-02	14	86	42
2014	ST-03	23	77	57
2014	ST-04	19	81	103

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	ST	59	19
2014	ST	57	45
2014	ST-03	63	10
2014	ST-04	60	18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	ST	59	19
2014	ST	58	45
2014	ST-03	46	10
2014	ST-04	64	18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	ST	0	19
2014	ST-04	0	18

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	ST	19
2014	ST-03	10
2014	ST-04	18

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	ST	0	19
2014	ST-03	0	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	ST	54	19
2014	ST	44	45
2014	ST-04	39	18

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	ST	41	19
2014	ST	29	45
2014	ST-04	25	18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	ST	52	19
2014	ST	40	45
2014	ST-03	62	10
2014	ST-04	30	18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	ST	38	19
2014	ST	43	45
2014	ST-03	59	10
2014	ST-04	39	18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	ST	66	19
2014	ST	49	45
2014	ST-03	53	10
2014	ST-04	36	18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	ST	19
2014	ST	45
2014	ST-03	10
2014	ST-04	18

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	ST	28	19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	ST	24	19
2014	ST	50	45
2014	ST-03	50	10
2014	ST-04	49	18

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	ST	27	19
2014	ST	29	45

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	ST	0	19
2014	ST	11	45
2014	ST-03	0	10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	ST	66	19
2014	ST	44	45
2014	ST-03	54	10
2014	ST-04	40	18

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	ST	0	19
2014	ST-04	0	18

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	ST	0	19
2014	ST	10	45

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	ST	0	19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	ST	0	19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	ST	31	19
2014	ST	52	40
2014	ST-04	69	16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	ST	0	19

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ST	100	0	19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	26	27	15	10	8	9	5	61	20	145
2017	ST-02	43	24	5	5	14	5	5	74	21	20
2017	ST-03	26	36	2	14	4	16	2	75	23	42
2017	ST-04	26	19	26	7	8	6	7	53	17	54
2014	ST	21	29	20	7	5	16	2	61	14	231
2014	ST-02	19	33	11	5	2	30	0	75	9	42
2014	ST-03	29	24	18	12	4	11	1	61	19	57
2014	ST-04	19	32	22	5	6	12	4	61	14	103

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	40	29	17	7	6	2	0	70	13	145
2017	ST-02	52	24	14	0	10	0	0	76	10	20
2017	ST-03	39	36	8	4	4	8	0	82	9	42
2017	ST-04	36	31	19	9	6	0	0	67	15	54
2014	ST	29	39	18	5	3	5	0	72	9	231
2014	ST-02	20	60	11	3	2	3	0	83	5	42
2014	ST-03	41	30	14	7	4	4	0	74	11	57
2014	ST-04	29	37	19	6	2	6	1	71	9	103
2011	ST	42	36	12	3	5	2	0	80	8	290
2011	ST-01	65	28	0	0	0	7	0	100	0	15
2011	ST-02	52	31	9	2	4	1	0	84	7	73
2011	ST-03	41	29	14	4	7	4	1	74	11	102
2011	ST-04	33	48	12	2	6	0	0	80	8	68

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	25	47	15	7	1	3	1	75	9	145
2017	ST-02	29	52	5	10	0	0	5	85	10	20
2017	ST-03	31	34	12	16	2	4	0	69	19	42
2017	ST-04	23	51	17	4	2	2	0	76	6	54
2014	ST	25	50	17	2	4	2	0	76	6	231
2014	ST-02	17	56	19	2	5	2	0	74	7	42
2014	ST-03	35	54	9	2	0	0	0	89	2	57
2014	ST-04	23	52	22	2	0	1	1	76	2	103
2011	ST	31	47	15	2	2	2	1	81	4	293
2011	ST-01	30	20	13	0	19	11	7	61	23	16
2011	ST-02	31	56	9	4	0	0	0	87	4	73
2011	ST-03	37	44	15	1	1	1	1	83	2	103
2011	ST-04	29	49	15	2	2	4	0	81	3	69
2008	ST	28	42	12	9	4	2	4	75	13	389
2008	ST-01	27	33	23	16	0	0	0	61	16	18
2008	ST-02	31	50	8	7	4	0	1	82	11	102
2008	ST-03	31	46	12	6	2	1	1	79	8	135
2008	ST-04	30	39	14	10	6	1	0	70	16	75

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	7	26	30	8	7	16	6	42	20	145
2017	ST-02	10	19	24	10	10	14	14	40	27	20
2017	ST-03	14	14	16	16	7	22	12	42	34	42
2017	ST-04	4	33	33	8	8	12	2	43	18	54
2014	ST	14	31	22	7	4	18	4	58	14	231
2014	ST-02	11	35	6	8	3	30	6	72	18	42
2014	ST-03	24	18	19	6	1	27	4	62	10	57
2014	ST-04	12	41	31	6	4	4	2	57	11	103
2011	ST	14	25	23	7	10	15	7	50	21	293
2011	ST-01	23	13	6	7	13	31	7	58	32	16
2011	ST-02	12	21	18	7	13	16	14	47	28	73
2011	ST-03	15	23	18	10	11	13	9	50	27	103
2011	ST-04	16	32	32	3	6	12	0	53	10	69

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	34	36	15	9	1	4	1	73	11	145
2017	ST-02	43	14	19	5	0	14	5	70	6	20
2017	ST-03	36	40	14	6	2	2	0	77	8	42
2017	ST-04	28	36	19	14	2	2	0	65	16	54
2014	ST	36	35	12	7	3	7	1	77	10	231
2014	ST-02	46	35	8	3	3	5	0	85	7	42
2014	ST-03	44	32	8	9	1	5	0	80	11	57
2014	ST-04	31	39	15	9	2	3	2	73	12	103
2011	ST	39	33	10	4	5	9	1	80	9	293
2011	ST-01	30	20	13	0	6	24	7	73	9	16
2011	ST-02	40	34	7	4	3	10	1	84	8	73
2011	ST-03	35	28	12	7	7	11	1	71	15	103
2011	ST-04	47	40	6	2	5	2	0	88	6	69
2008	ST	38	31	9	5	1	12	4	82	7	388
2008	ST-01	33	33	18	5	0	11	0	74	6	18
2008	ST-02	44	32	5	7	1	11	0	86	9	102
2008	ST-03	38	37	8	5	2	9	1	83	8	134
2008	ST-04	41	27	13	6	1	10	1	77	8	75

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	25	33	20	10	3	8	1	64	14	146
2017	ST-02	38	24	14	5	5	10	5	72	11	20
2017	ST-03	34	24	30	2	2	9	0	63	5	42
2017	ST-04	22	38	19	13	2	7	0	64	16	55
2014	ST	31	34	20	5	2	8	1	72	7	231
2014	ST-02	46	16	25	2	0	12	0	70	2	42
2014	ST-03	46	26	20	5	0	3	0	74	5	57
2014	ST-04	20	48	20	5	2	3	2	72	7	103
2011	ST	35	33	14	4	4	9	1	76	8	292
2011	ST-01	23	20	13	0	13	24	7	63	19	16
2011	ST-02	44	25	13	3	1	13	1	80	5	73
2011	ST-03	34	31	15	3	7	11	0	73	11	103
2011	ST-04	33	46	12	5	2	2	0	81	6	69
2008	ST	43	28	10	6	2	8	4	80	9	388
2008	ST-01	34	11	32	6	5	4	7	51	13	18
2008	ST-02	49	32	4	5	0	9	2	90	5	102
2008	ST-03	43	28	9	6	3	10	1	80	10	134
2008	ST-04	43	36	11	6	1	1	1	81	7	75

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ST	6	94	145
2017	ST-02	0	100	19
2014	ST	5	95	230
2014	ST-02	10	90	42
2014	ST-04	5	95	103

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	16	30	26	4	2	17	5	58	8	146
2017	ST-02	33	19	19	5	0	14	10	69	6	20
2017	ST-03	22	24	34	0	0	16	4	57	0	42
2017	ST-04	13	32	26	4	5	14	6	57	11	55
2014	ST	20	28	23	2	2	20	5	64	6	230
2014	ST-02	16	35	18	3	0	24	5	71	5	42
2014	ST-03	26	28	19	0	0	18	9	74	0	57
2014	ST-04	21	26	27	2	3	16	5	59	7	102

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	33	31	21	4	2	7	2	70	7	146
2017	ST-02	57	10	19	5	0	10	0	74	5	20
2017	ST-03	34	32	24	4	0	6	0	70	4	42
2017	ST-04	26	32	23	4	4	8	4	66	9	55
2014	ST	29	36	22	3	2	8	1	71	5	230
2014	ST-02	18	27	35	0	3	17	0	53	4	41
2014	ST-03	42	25	19	1	0	12	1	77	1	57
2014	ST-04	30	42	19	4	1	1	2	75	6	103
2011	ST	46	33	12	2	3	3	0	82	6	291
2011	ST-01	60	20	14	0	0	6	0	85	0	16
2011	ST-02	58	26	7	4	1	4	0	88	6	73
2011	ST-03	42	30	13	3	7	5	0	76	10	102
2011	ST-04	43	36	17	2	2	1	0	80	3	68

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	25	21	24	11	18	47	29	145
2017	ST-02	38	14	19	14	14	52	29	20
2017	ST-03	28	30	20	6	17	57	23	42
2017	ST-04	25	18	31	12	14	44	25	54

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	29	24	26	12	6	0	2	54	19	145
2017	ST-02	38	29	29	5	0	0	0	67	5	20
2017	ST-03	44	8	32	10	2	2	2	54	13	42
2017	ST-04	20	30	25	14	10	0	2	51	24	54

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	35	27	16	10	7	1	4	65	18	146
2017	ST-02	57	14	14	5	5	0	5	75	10	20
2017	ST-03	44	20	14	14	0	2	6	69	15	42
2017	ST-04	26	36	17	6	10	2	4	66	16	55

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	27	23	17	13	17	1	3	52	31	146
2017	ST-02	38	19	14	10	5	5	10	67	17	20
2017	ST-03	31	20	22	10	13	2	2	54	24	42
2017	ST-04	20	26	15	16	20	0	2	47	37	55

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	49	20	10	4	1	2	13	82	6	144
2017	ST-02	62	14	5	0	0	0	19	94	0	20
2017	ST-03	49	18	8	2	4	0	18	82	8	42
2017	ST-04	48	24	11	5	0	4	8	82	6	53

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	43	30	16	5	2	1	3	76	7	145
2017	ST-02	52	29	10	10	0	0	0	81	10	20
2017	ST-03	44	32	16	0	2	4	2	81	2	42
2017	ST-04	39	34	13	8	3	0	4	76	11	54

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	35	29	21	6	5	1	3	67	11	146
2017	ST-02	48	29	14	5	5	0	0	76	10	20
2017	ST-03	43	28	18	6	2	2	0	73	9	42
2017	ST-04	31	30	21	6	7	0	6	65	13	55

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	34	30	20	10	5	2	65	15	145
2017	ST-02	43	24	29	0	5	0	67	5	20
2017	ST-03	40	34	8	14	4	0	74	18	42
2017	ST-04	27	31	24	8	6	4	60	14	54

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	33	32	16	11	5	3	67	16	146
2017	ST-02	48	24	19	5	5	0	71	10	20
2017	ST-03	46	26	12	14	2	0	72	16	42
2017	ST-04	23	37	18	10	6	6	64	16	55

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	43	25	13	8	6	1	4	72	15	145
2017	ST-02	57	33	5	0	5	0	0	90	5	20
2017	ST-03	49	28	8	8	2	4	2	81	10	42
2017	ST-04	35	24	15	14	6	0	8	63	21	54

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	46	25	19	6	2	1	72	9	144
2017	ST-02	52	29	10	5	5	0	81	10	20
2017	ST-03	56	18	20	4	2	0	74	6	42
2017	ST-04	39	27	22	8	2	2	68	10	53

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	69	17	7	3	2	0	1	88	5	145
2017	ST-02	67	19	5	0	5	5	0	90	5	20
2017	ST-03	79	11	4	6	0	0	0	90	6	42
2017	ST-04	62	19	12	1	4	0	2	83	5	54

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	50	24	15	5	4	2	76	9	145
2017	ST-02	52	38	0	5	5	0	90	10	20
2017	ST-03	51	30	12	4	0	2	83	5	42
2017	ST-04	46	21	17	5	8	2	69	13	54

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	54	24	9	6	5	2	80	11	145
2017	ST-02	81	10	0	0	10	0	90	10	20
2017	ST-03	52	24	14	8	0	2	77	8	42
2017	ST-04	47	32	9	4	6	2	81	10	54

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	55	13	5	1	2	23	89	4	144
2017	ST-02	43	0	0	0	0	57	100	0	20
2017	ST-03	58	6	0	0	0	36	100	0	42
2017	ST-04	56	19	4	2	4	15	88	7	53

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	59	22	10	3	0	5	86	4	142
2017	ST-02	71	19	0	0	5	5	95	5	20
2017	ST-03	66	20	6	2	0	6	91	2	42
2017	ST-04	52	24	15	4	0	4	80	4	52

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	65	17	5	5	3	0	5	86	8	144
2017	ST-02	62	14	0	10	5	0	10	84	16	20
2017	ST-03	68	12	4	8	0	2	6	87	9	42
2017	ST-04	63	17	5	5	4	0	6	85	10	53

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	59	23	11	4	0	3	85	4	143
2017	ST-02	67	14	10	5	5	0	81	10	20
2017	ST-03	61	28	10	0	0	0	90	0	41
2017	ST-04	62	16	14	4	0	4	81	4	53

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	26	30	27	14	4	55	18	146
2017	ST-02	43	24	19	10	5	67	14	20
2017	ST-03	26	26	36	10	2	51	13	42
2017	ST-04	22	31	26	15	6	53	21	55

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	9	15	31	25	19	0	1	44	24	145
2017	ST-02	10	19	19	19	29	5	0	50	30	20
2017	ST-03	2	16	36	20	26	0	0	45	19	42
2017	ST-04	16	12	30	28	14	0	2	42	28	54

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	23	37	19	8	6	6	1	64	15	146
2017	ST-02	24	52	19	0	0	5	0	80	0	20
2017	ST-03	27	34	12	8	8	10	0	68	18	42
2017	ST-04	21	35	22	8	9	4	2	59	17	55

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	27	35	17	10	8	3	64	18	145
2017	ST-02	29	48	0	5	10	10	84	16	20
2017	ST-03	35	29	8	9	17	2	65	27	41
2017	ST-04	22	36	25	11	4	2	59	16	55

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ST	10	90	145
2014	ST	15	85	227
2014	ST-02	10	90	40
2014	ST-03	16	84	57
2014	ST-04	19	81	102

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	ST	52	48	15
2014	ST	72	28	35
2014	ST-04	71	29	18

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	38	18	15	12	15	1	39	61	145
2017	ST-02	48	14	19	14	0	5	50	50	20
2017	ST-03	45	24	10	6	11	4	47	53	42
2017	ST-04	33	21	20	13	14	0	33	67	54

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	ST	17	79
2017	ST-03	9	19
2017	ST-04	12	36

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	ST	22	79
2017	ST-03	14	19
2017	ST-04	19	36

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	ST	15	79
2017	ST-03	31	19
2017	ST-04	6	36

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	ST	27	79
2017	ST-03	36	19
2017	ST-04	18	36

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	ST	5	79
2017	ST-03	8	19
2017	ST-04	0	36

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	ST	62	79
2017	ST-03	40	19
2017	ST-04	68	36

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	ST	6	49	15	9	5	16	77
2017	ST-03	8	48	24	4	0	16	20
2017	ST-04	6	55	12	11	6	9	33

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	9	18	22	15	28	2	6	29	47	80
2017	ST-03	12	23	4	20	33	0	8	38	58	20
2017	ST-04	11	17	27	10	23	3	9	31	38	36

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	ST	3	12	20	17	43	2	2	16	63	79
2017	ST-03	0	4	25	13	49	0	8	5	68	19
2017	ST-04	5	12	25	19	37	3	0	17	58	36

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - ST

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)