2017 Public Service Employee Survey Results for the Public Service by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 46 5 14 7 0 0 75 20 31819
2017 Language of service - French only 33 52 6 7 3 0 0 85 9 1770
2017 Language of service - Both English and French 31 47 6 11 5 0 0 78 16 26022
2014 Language of service - English only 28 47 5 13 6 0 0 75 20 33524
2014 Language of service - French only 29 53 7 8 3 0 0 82 11 1830
2014 Language of service - Both English and French 30 47 7 11 4 0 0 77 16 27084
2011 Language of service - English only 30 48 4 13 5 0 0 78 18 38113
2011 Language of service - French only 38 44 9 8 1 0 0 82 9 2120
2011 Language of service - Both English and French 36 45 5 10 4 0 0 81 14 31741
2008 Language of service - English only 30 48 4 12 6 0 0 78 17 34566
2008 Language of service - French only 34 51 8 6 2 0 0 85 7 1846
2008 Language of service - Both English and French 36 46 5 9 3 0 0 83 12 27613

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 17 3 1 1 1 1 94 3 31734
2017 Language of service - French only 58 35 3 2 1 0 0 94 3 1767
2017 Language of service - Both English and French 59 30 5 4 2 0 0 89 6 25967
2014 Language of service - English only 74 18 4 1 1 1 1 94 3 33519
2014 Language of service - French only 55 37 4 3 1 0 0 92 4 1830
2014 Language of service - Both English and French 58 29 5 4 2 0 0 89 7 27076
2011 Language of service - English only 76 16 3 1 1 1 1 95 2 38121
2011 Language of service - French only 63 29 3 2 1 0 0 93 4 2116
2011 Language of service - Both English and French 62 26 4 4 2 0 0 89 6 31734
2008 Language of service - English only 77 17 2 1 1 1 1 95 2 34538
2008 Language of service - French only 62 31 3 2 1 0 1 94 2 1844
2008 Language of service - Both English and French 60 28 4 5 2 0 0 89 7 27580

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 13 3 1 1 0 2 95 2 31788
2017 Language of service - French only 62 29 4 3 1 0 1 92 4 1767
2017 Language of service - Both English and French 52 26 7 9 5 0 1 78 14 26003
2014 Language of service - English only 79 13 3 1 1 0 2 94 2 33512
2014 Language of service - French only 59 31 4 3 1 0 2 92 4 1830
2014 Language of service - Both English and French 50 27 8 10 5 0 1 77 15 27068
2011 Language of service - English only 80 12 3 1 1 0 2 95 2 38101
2011 Language of service - French only 65 24 4 3 2 0 2 90 5 2117
2011 Language of service - Both English and French 52 24 7 10 5 0 1 77 16 31708
2008 Language of service - English only 81 12 3 1 1 0 2 95 2 34554
2008 Language of service - French only 64 26 4 4 1 0 1 91 5 1846
2008 Language of service - Both English and French 51 25 7 11 6 0 1 76 17 27586

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 35 7 13 9 0 0 71 22 31768
2017 Language of service - French only 31 40 11 11 6 0 0 72 17 1768
2017 Language of service - Both English and French 36 37 8 11 7 0 0 73 19 26002
2014 Language of service - English only 36 34 7 13 9 0 0 71 22 33504
2014 Language of service - French only 29 41 12 12 5 0 0 71 17 1829
2014 Language of service - Both English and French 36 36 8 12 8 0 0 72 19 27063
2011 Language of service - English only 35 37 8 12 8 0 0 72 20 38026
2011 Language of service - French only 27 43 13 11 5 0 0 71 16 2126
2011 Language of service - Both English and French 38 37 9 10 6 0 0 75 16 31658

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 39 10 18 11 0 0 61 30 31796
2017 Language of service - French only 22 47 14 12 4 0 0 70 16 1766
2017 Language of service - Both English and French 25 40 13 14 8 0 0 65 22 26007
2014 Language of service - English only 20 39 10 18 12 0 0 60 30 33511
2014 Language of service - French only 21 47 16 12 4 0 0 68 15 1829
2014 Language of service - Both English and French 23 40 13 15 8 0 0 63 24 27074
2011 Language of service - English only 24 42 10 15 8 0 0 66 23 38098
2011 Language of service - French only 22 47 16 10 4 0 0 70 14 2117
2011 Language of service - Both English and French 27 41 13 12 6 0 1 69 18 31722
2008 Language of service - English only 21 44 10 15 9 0 0 65 24 34578
2008 Language of service - French only 23 46 16 11 3 0 0 69 14 1844
2008 Language of service - Both English and French 26 42 14 12 5 0 1 68 18 27617

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 12 7 4 0 0 77 11 31779
2017 Language of service - French only 30 47 15 5 2 0 0 78 7 1769
2017 Language of service - Both English and French 39 40 11 6 3 0 0 79 9 25992
2014 Language of service - English only 39 38 12 7 4 0 0 77 11 33529
2014 Language of service - French only 30 48 14 5 3 0 0 78 8 1830
2014 Language of service - Both English and French 38 40 12 6 4 0 0 78 10 27092
2011 Language of service - English only 41 36 12 6 5 0 0 77 11 38086
2011 Language of service - French only 37 42 14 5 2 0 0 79 7 2114
2011 Language of service - Both English and French 42 36 11 6 4 0 0 79 10 31685
2008 Language of service - English only 36 41 12 7 5 0 0 77 12 34583
2008 Language of service - French only 33 46 14 5 2 0 0 79 7 1842
2008 Language of service - Both English and French 38 40 12 6 3 0 0 79 10 27620

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 36 8 6 4 0 0 83 10 31750
2017 Language of service - French only 36 47 9 6 2 0 0 83 8 1765
2017 Language of service - Both English and French 44 38 8 6 3 0 0 83 9 25979
2014 Language of service - English only 44 38 8 6 4 0 0 82 10 33505
2014 Language of service - French only 36 45 10 6 2 0 0 82 8 1830
2014 Language of service - Both English and French 43 38 9 6 4 0 0 81 10 27081
2011 Language of service - English only 46 38 7 5 3 0 0 84 8 38108
2011 Language of service - French only 37 46 9 5 3 0 0 83 8 2120
2011 Language of service - Both English and French 43 39 8 6 3 0 0 83 9 31725
2008 Language of service - English only 42 42 7 5 3 0 0 84 9 34595
2008 Language of service - French only 35 50 9 4 2 0 0 85 6 1844
2008 Language of service - Both English and French 43 41 8 5 3 0 0 84 8 27629

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 37 9 11 5 0 0 75 16 31713
2017 Language of service - French only 37 46 9 6 2 0 0 82 9 1766
2017 Language of service - Both English and French 41 39 9 7 4 0 0 80 11 25935
2014 Language of service - English only 36 38 9 11 5 0 0 75 16 33498
2014 Language of service - French only 29 50 10 8 2 0 0 80 10 1827
2014 Language of service - Both English and French 38 40 10 8 4 0 0 78 12 27070

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 32 11 10 10 0 0 69 20 31759
2017 Language of service - French only 30 40 16 7 5 0 2 71 13 1768
2017 Language of service - Both English and French 37 34 12 9 7 0 1 72 16 25971
2014 Language of service - English only 33 33 12 12 10 0 0 66 21 33501
2014 Language of service - French only 24 40 19 8 6 1 2 66 15 1830
2014 Language of service - Both English and French 32 34 14 10 8 0 1 67 18 27089
2011 Language of service - English only 33 37 11 10 8 0 0 70 19 38105
2011 Language of service - French only 24 41 19 9 5 0 2 67 14 2119
2011 Language of service - Both English and French 34 36 13 9 6 0 1 71 15 31723

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 22 12 11 15 2 9 58 28 31751
2017 Language of service - French only 42 33 7 5 4 1 9 82 10 1765
2017 Language of service - Both English and French 34 25 10 9 10 2 10 67 21 25971
2014 Language of service - English only 30 22 12 11 16 2 8 57 30 33516
2014 Language of service - French only 42 34 9 6 4 1 6 81 10 1831
2014 Language of service - Both English and French 32 26 10 10 11 1 10 66 23 27086
2011 Language of service - English only 29 23 10 12 16 2 7 58 31 38086
2011 Language of service - French only 46 29 7 7 4 1 7 81 12 2119
2011 Language of service - Both English and French 34 24 9 10 11 1 10 65 24 31729
2008 Language of service - English only 33 24 9 12 14 2 6 62 28 34567
2008 Language of service - French only 47 30 6 6 3 1 8 84 9 1842
2008 Language of service - Both English and French 37 25 8 10 10 1 9 68 22 27590

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 42 11 8 6 0 0 74 15 31782
2017 Language of service - French only 26 50 15 6 3 0 0 76 9 1768
2017 Language of service - Both English and French 34 44 11 7 4 0 0 77 11 26007
2014 Language of service - English only 30 44 11 9 6 0 0 74 15 33527
2014 Language of service - French only 22 52 16 8 2 0 0 74 10 1831
2014 Language of service - Both English and French 31 45 13 7 5 0 0 75 12 27095
2011 Language of service - English only 33 41 11 8 6 0 0 74 15 38064
2011 Language of service - French only 31 45 16 6 2 0 0 76 8 2115
2011 Language of service - Both English and French 37 40 12 7 4 0 0 77 11 31691
2008 Language of service - English only 33 42 11 8 6 0 0 76 14 34302
2008 Language of service - French only 32 46 15 5 2 0 0 78 7 1843
2008 Language of service - Both English and French 37 41 11 7 3 0 0 79 10 27482

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 32 16 16 15 0 0 52 31 31770
2017 Language of service - French only 17 36 24 15 8 0 0 54 22 1767
2017 Language of service - Both English and French 24 35 17 13 10 0 0 59 24 25987
2014 Language of service - English only 17 32 17 17 16 0 0 50 33 33512
2014 Language of service - French only 15 35 26 18 7 0 0 50 25 1831
2014 Language of service - Both English and French 20 35 19 15 11 0 0 55 26 27087
2011 Language of service - English only 16 35 16 17 16 0 0 51 33 38109
2011 Language of service - French only 14 35 26 16 8 0 0 50 24 2121
2011 Language of service - Both English and French 20 36 18 15 10 0 0 57 25 31746

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 41 11 11 6 0 0 72 17 31761
2017 Language of service - French only 25 52 13 7 3 0 0 77 10 1765
2017 Language of service - Both English and French 29 44 13 9 5 0 0 73 14 25990

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 38 10 6 5 1 0 78 11 31730
2017 Language of service - French only 29 51 13 5 2 0 0 80 7 1767
2017 Language of service - Both English and French 39 41 11 6 4 0 0 80 9 25971
2014 Language of service - English only 37 39 12 7 5 1 0 76 12 33522
2014 Language of service - French only 25 51 16 6 2 1 0 77 7 1828
2014 Language of service - Both English and French 36 42 12 6 3 1 0 79 9 27083
2011 Language of service - English only 35 42 11 7 5 1 0 77 12 38103
2011 Language of service - French only 25 49 15 8 2 1 0 74 10 2124
2011 Language of service - Both English and French 36 42 12 6 3 1 0 79 9 31738
2008 Language of service - English only 41 39 9 6 4 1 0 81 10 34549
2008 Language of service - French only 34 47 13 4 1 1 0 82 5 1845
2008 Language of service - Both English and French 43 39 10 5 2 1 0 83 7 27601

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 33 15 14 14 0 0 57 28 31748
2017 Language of service - French only 18 40 22 12 8 0 0 58 19 1767
2017 Language of service - Both English and French 26 37 16 11 9 0 0 63 21 25979

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 32 9 3 2 0 0 86 6 31710
2017 Language of service - French only 41 46 9 2 1 0 0 87 4 1767
2017 Language of service - Both English and French 51 36 9 3 2 0 0 87 4 25937
2014 Language of service - English only 61 27 7 3 2 0 0 88 5 33501
2014 Language of service - French only 44 42 9 3 1 0 0 87 4 1830
2014 Language of service - Both English and French 58 30 7 2 1 0 0 89 4 27079
2011 Language of service - English only 60 29 7 3 2 0 0 89 4 38092
2011 Language of service - French only 47 41 8 2 1 0 0 89 3 2124
2011 Language of service - Both English and French 57 32 7 2 1 0 0 89 3 31739

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 37 13 15 12 0 0 59 28 31668
2017 Language of service - French only 13 33 25 17 10 0 1 48 27 1764
2017 Language of service - Both English and French 25 37 15 13 9 0 0 63 22 25918
2014 Language of service - English only 17 37 13 17 15 0 0 55 32 33519
2014 Language of service - French only 8 31 27 22 12 0 1 39 34 1828
2014 Language of service - Both English and French 19 38 16 16 11 0 0 57 27 27091
2011 Language of service - English only 22 38 13 14 12 0 0 60 27 38075
2011 Language of service - French only 13 33 24 18 10 0 1 48 29 2123
2011 Language of service - Both English and French 26 37 15 13 8 0 0 64 21 31705

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 33 17 14 12 0 0 58 26 31683
2017 Language of service - French only 14 35 26 15 9 0 1 50 24 1765
2017 Language of service - Both English and French 29 34 16 12 8 0 0 63 20 25921
2014 Language of service - English only 21 34 16 15 13 0 0 55 28 33515
2014 Language of service - French only 11 34 28 19 8 0 1 45 26 1829
2014 Language of service - Both English and French 24 35 18 13 9 0 0 59 23 27089

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 36 14 13 9 0 0 64 22 31680
2017 Language of service - French only 20 45 20 9 6 0 0 65 15 1762
2017 Language of service - Both English and French 29 38 15 10 6 0 0 68 17 25935
2014 Language of service - English only 24 37 15 13 10 0 0 61 24 33513
2014 Language of service - French only 16 45 23 11 4 0 0 62 15 1828
2014 Language of service - Both English and French 26 39 17 11 7 0 0 65 18 27083
2011 Language of service - English only 32 39 13 10 6 1 0 72 16 38045
2011 Language of service - French only 22 46 19 9 3 0 0 69 12 2118
2011 Language of service - Both English and French 32 41 14 9 4 0 0 73 13 31684

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 38 12 6 4 0 0 77 11 31648
2017 Language of service - French only 32 49 12 5 3 0 0 81 7 1763
2017 Language of service - Both English and French 40 41 11 5 3 0 0 81 8 25898
2014 Language of service - English only 40 39 11 6 4 0 0 79 10 33509
2014 Language of service - French only 31 52 11 5 1 0 0 83 6 1828
2014 Language of service - Both English and French 39 41 12 5 3 0 0 81 8 27066
2011 Language of service - English only 39 41 10 6 4 0 0 80 10 38111
2011 Language of service - French only 37 47 11 3 1 0 0 84 5 2122
2011 Language of service - Both English and French 42 41 9 5 3 0 0 83 8 31743
2008 Language of service - English only 40 42 8 6 3 0 0 82 10 34584
2008 Language of service - French only 38 47 10 4 1 0 0 85 5 1845
2008 Language of service - Both English and French 43 42 8 5 2 0 0 85 7 27618

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 32 17 7 4 0 3 71 11 31798
2017 Language of service - French only 45 37 12 4 2 0 1 82 6 1768
2017 Language of service - Both English and French 37 35 15 7 4 0 2 73 11 26021
2014 Language of service - English only 35 31 19 8 5 0 2 67 13 33523
2014 Language of service - French only 47 36 11 3 1 0 1 84 4 1829
2014 Language of service - Both English and French 36 34 17 7 5 0 1 71 12 27087
2011 Language of service - English only 34 32 19 8 6 0 2 66 14 38085
2011 Language of service - French only 38 37 15 6 3 0 1 76 8 2124
2011 Language of service - Both English and French 34 33 18 9 5 0 1 68 14 31729
2008 Language of service - English only 28 34 21 9 6 0 1 63 16 34581
2008 Language of service - French only 29 40 17 9 3 0 1 70 13 1843
2008 Language of service - Both English and French 28 34 20 10 6 0 1 64 17 27598

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 23 34 17 9 1 4 27 38 31646
2017 Language of service - French only 8 28 29 19 11 1 4 31 38 1763
2017 Language of service - Both English and French 11 25 33 17 9 1 3 28 37 25887
2014 Language of service - English only 14 26 35 15 7 1 2 23 41 33444
2014 Language of service - French only 9 33 33 17 5 1 2 23 43 1825
2014 Language of service - Both English and French 11 29 34 16 7 1 2 24 41 27039
2011 Language of service - English only 14 26 34 15 7 1 2 23 41 37991
2011 Language of service - French only 13 35 30 13 5 1 2 19 50 2115
2011 Language of service - Both English and French 12 29 33 16 7 1 3 24 42 31633
2008 Language of service - English only 13 27 35 16 6 1 2 23 41 34498
2008 Language of service - French only 12 37 31 14 5 1 2 19 50 1836
2008 Language of service - Both English and French 11 30 34 16 6 1 2 23 43 27543

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 20 27 19 13 2 4 35 36 31532
2017 Language of service - French only 10 22 28 18 12 5 5 34 36 1758
2017 Language of service - Both English and French 12 21 28 19 13 3 4 35 35 25854
2014 Language of service - English only 16 22 29 18 10 2 3 30 40 33411
2014 Language of service - French only 12 24 35 17 7 4 2 25 38 1827
2014 Language of service - Both English and French 13 24 29 18 10 3 3 30 39 27025
2011 Language of service - English only 15 21 28 19 12 2 3 33 38 37953
2011 Language of service - French only 13 28 31 15 7 3 3 23 44 2116
2011 Language of service - Both English and French 13 22 29 20 11 2 3 33 37 31615
2008 Language of service - English only 14 21 29 21 11 2 2 33 36 34418
2008 Language of service - French only 11 27 33 16 8 3 2 25 39 1835
2008 Language of service - Both English and French 12 23 29 20 11 2 3 32 37 27523

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 20 28 18 11 2 5 32 38 31575
2017 Language of service - French only 17 28 27 11 6 3 6 20 50 1760
2017 Language of service - Both English and French 18 24 28 15 9 2 5 25 45 25876
2014 Language of service - English only 18 22 28 17 9 2 4 28 43 33412
2014 Language of service - French only 20 30 28 11 4 2 4 16 53 1823
2014 Language of service - Both English and French 20 27 26 14 7 2 4 22 50 27024
2011 Language of service - English only 16 21 28 18 10 2 4 30 40 37931
2011 Language of service - French only 20 31 26 11 5 2 4 17 55 2119
2011 Language of service - Both English and French 19 25 27 14 8 2 5 23 47 31607
2008 Language of service - English only 16 21 30 19 9 2 3 29 39 34432
2008 Language of service - French only 14 31 28 15 5 3 4 22 48 1839
2008 Language of service - Both English and French 17 26 29 16 7 2 4 25 45 27515

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 11 27 28 17 2 6 49 21 31406
2017 Language of service - French only 9 18 33 22 11 2 6 35 29 1757
2017 Language of service - Both English and French 8 16 30 24 14 1 6 41 26 25802
2014 Language of service - English only 9 13 29 28 14 1 5 45 24 33325
2014 Language of service - French only 8 19 37 22 8 2 5 32 28 1823
2014 Language of service - Both English and French 9 17 32 24 12 1 4 38 28 26955
2011 Language of service - English only 8 13 30 28 15 1 5 46 22 37883
2011 Language of service - French only 18 28 31 14 6 2 3 20 48 2113
2011 Language of service - Both English and French 11 19 31 22 11 1 5 35 32 31556
2008 Language of service - English only 7 13 32 29 14 1 4 45 22 34413
2008 Language of service - French only 11 27 35 17 6 2 2 24 39 1837
2008 Language of service - Both English and French 10 21 32 22 10 1 3 34 32 27502

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 20 25 17 13 2 5 32 41 31572
2017 Language of service - French only 14 21 26 17 13 1 8 34 38 1757
2017 Language of service - Both English and French 18 23 26 16 12 1 4 29 44 25881
2014 Language of service - English only 23 22 26 15 10 1 3 26 47 33425
2014 Language of service - French only 16 29 25 15 9 1 5 26 47 1827
2014 Language of service - Both English and French 22 26 25 14 9 1 3 23 50 27020
2011 Language of service - English only 21 23 26 15 10 1 3 26 46 37980
2011 Language of service - French only 18 28 26 15 8 1 4 24 48 2119
2011 Language of service - Both English and French 20 25 26 15 9 1 4 25 47 31632
2008 Language of service - English only 19 23 27 17 10 1 2 28 43 34422
2008 Language of service - French only 14 29 27 17 9 1 4 26 45 1837
2008 Language of service - Both English and French 17 25 28 17 9 1 3 27 44 27508

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 16 25 21 15 4 6 40 33 31582
2017 Language of service - French only 14 27 24 16 11 4 5 29 45 1763
2017 Language of service - Both English and French 14 21 26 19 13 3 5 34 38 25889
2014 Language of service - English only 12 17 25 23 14 3 5 41 31 33393
2014 Language of service - French only 13 25 24 20 10 4 4 33 41 1826
2014 Language of service - Both English and French 13 20 27 22 12 3 4 36 35 27022
2011 Language of service - English only 12 17 26 22 15 3 6 41 31 37898
2011 Language of service - French only 14 22 22 22 13 3 5 38 39 2119
2011 Language of service - Both English and French 13 21 26 20 12 3 5 35 37 31588
2008 Language of service - English only 14 19 26 21 12 2 4 36 36 34460
2008 Language of service - French only 14 26 23 21 9 3 4 33 42 1838
2008 Language of service - Both English and French 17 25 25 18 10 2 4 29 45 27533

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 22 29 14 10 3 5 26 42 31606
2017 Language of service - French only 15 28 32 12 5 4 4 19 46 1760
2017 Language of service - Both English and French 15 23 32 15 9 3 4 25 41 25882
2014 Language of service - English only 20 23 29 14 8 2 3 24 45 33433
2014 Language of service - French only 15 28 34 13 5 3 3 19 45 1823
2014 Language of service - Both English and French 16 25 32 14 8 2 3 23 43 27024
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 9 5 1 1 1 6 93 2 31785
2017 Language of service - French only 70 21 3 1 1 0 4 95 2 1765
2017 Language of service - Both English and French 58 21 7 6 5 0 3 81 12 25998
2014 Language of service - English only 79 9 4 1 1 0 5 94 2 33535
2014 Language of service - French only 70 21 3 1 0 0 4 96 2 1830
2014 Language of service - Both English and French 60 20 6 6 5 0 2 82 12 27096
2011 Language of service - English only 78 10 5 1 1 1 5 93 2 38074
2011 Language of service - French only 73 19 2 1 1 1 5 96 2 2124
2011 Language of service - Both English and French 58 20 6 7 6 0 2 80 13 31706
2008 Language of service - English only 74 8 4 1 1 1 10 93 3 34560
2008 Language of service - French only 74 14 3 1 1 1 6 95 2 1839
2008 Language of service - Both English and French 56 19 6 8 8 0 4 78 16 27610

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 29 16 12 12 4 3 57 26 31787
2017 Language of service - French only 22 35 18 9 6 5 5 63 17 1770
2017 Language of service - Both English and French 23 32 16 11 9 4 4 60 22 25997
2014 Language of service - English only 27 31 15 11 10 3 2 62 22 33529
2014 Language of service - French only 20 38 20 9 6 4 3 62 16 1831
2014 Language of service - Both English and French 25 32 17 11 8 4 3 62 20 27097

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 28 10 12 11 1 0 66 23 31775
2017 Language of service - French only 40 41 10 4 4 0 0 82 8 1765
2017 Language of service - Both English and French 40 33 10 9 6 1 0 75 15 25991
2014 Language of service - English only 40 28 10 11 10 1 0 68 22 33532
2014 Language of service - French only 39 40 13 6 2 0 0 79 8 1830
2014 Language of service - Both English and French 40 32 10 9 7 1 0 73 16 27095

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 14 18 13 2 1 55 31 31751
2017 Language of service - French only 25 45 17 8 3 1 1 71 11 1767
2017 Language of service - Both English and French 28 37 14 12 7 1 1 66 19 25981
2014 Language of service - English only 20 35 13 19 10 2 1 57 30 33537
2014 Language of service - French only 18 52 18 8 2 1 0 71 11 1830
2014 Language of service - Both English and French 24 40 15 13 6 1 1 66 19 27095
2011 Language of service - English only 20 34 13 19 12 2 1 55 32 38129
2011 Language of service - French only 20 45 18 11 4 1 1 67 16 2121
2011 Language of service - Both English and French 26 39 14 13 7 1 1 66 20 31746
2008 Language of service - English only 20 34 13 18 12 2 1 56 31 34583
2008 Language of service - French only 22 45 18 9 3 1 1 69 13 1843
2008 Language of service - Both English and French 26 40 13 12 6 1 1 68 19 27630

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 24 15 17 17 9 1 46 37 31752
2017 Language of service - French only 16 34 21 13 8 8 1 54 23 1767
2017 Language of service - Both English and French 23 30 16 12 11 8 1 58 25 26009
2014 Language of service - English only 17 26 16 17 15 7 1 47 35 33534
2014 Language of service - French only 12 35 23 14 8 6 1 51 24 1831
2014 Language of service - Both English and French 22 30 17 13 10 7 1 56 25 27091
2011 Language of service - English only 18 24 16 17 17 6 1 46 37 38082
2011 Language of service - French only 14 33 23 14 9 5 1 51 25 2116
2011 Language of service - Both English and French 26 28 16 12 11 6 1 58 25 31707
2008 Language of service - English only 19 25 15 17 16 7 1 48 35 34568
2008 Language of service - French only 17 35 21 12 7 5 2 56 21 1840
2008 Language of service - Both English and French 27 30 15 12 9 6 1 62 23 27613

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 19 17 19 20 14 1 35 45 31741
2017 Language of service - French only 9 23 22 17 9 18 3 40 32 1767
2017 Language of service - Both English and French 11 22 18 17 15 14 2 40 38 25993
2014 Language of service - English only 9 20 18 20 20 11 1 33 46 33526
2014 Language of service - French only 7 22 27 18 9 14 3 35 32 1831
2014 Language of service - Both English and French 11 22 19 19 15 12 2 38 40 27090

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 38 10 10 6 0 0 74 16 31723
2017 Language of service - French only 37 50 8 3 2 0 0 87 5 1765
2017 Language of service - Both English and French 39 41 9 7 4 0 0 80 11 25968
2014 Language of service - English only 35 39 10 10 5 0 0 75 15 33516
2014 Language of service - French only 31 53 11 3 1 0 0 84 5 1830
2014 Language of service - Both English and French 37 43 10 7 3 0 0 80 10 27078
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 33 11 10 8 1 0 71 18 31806
2017 Language of service - French only 27 44 15 8 4 1 1 72 13 1769
2017 Language of service - Both English and French 34 37 13 9 6 1 0 72 15 26013
2014 Language of service - English only 35 35 12 10 8 1 0 71 17 33537
2014 Language of service - French only 26 44 17 8 4 0 1 71 13 1829
2014 Language of service - Both English and French 34 37 13 9 6 1 1 72 15 27099
2011 Language of service - English only 31 36 12 11 9 1 0 67 20 38089
2011 Language of service - French only 26 42 19 8 4 0 0 69 12 2123
2011 Language of service - Both English and French 32 37 14 10 6 0 0 69 16 31736
2008 Language of service - English only 30 35 12 12 10 1 0 66 22 34574
2008 Language of service - French only 26 41 18 9 5 1 0 68 14 1841
2008 Language of service - Both English and French 31 35 14 11 8 0 1 67 19 27626

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 28 12 8 7 2 1 73 15 31791
2017 Language of service - French only 33 42 15 4 3 2 0 77 8 1765
2017 Language of service - Both English and French 41 34 12 6 5 2 1 76 11 26002
2014 Language of service - English only 41 29 12 8 7 2 1 73 15 33525
2014 Language of service - French only 30 43 16 6 3 2 0 75 8 1832
2014 Language of service - Both English and French 39 33 13 7 5 2 1 74 12 27100
2011 Language of service - English only 38 31 13 9 7 2 1 70 16 38070
2011 Language of service - French only 31 41 17 5 3 2 0 74 8 2120
2011 Language of service - Both English and French 38 33 14 8 5 2 1 73 13 31734
2008 Language of service - English only 37 30 12 9 9 2 0 69 18 34584
2008 Language of service - French only 28 41 18 6 3 3 0 71 10 1842
2008 Language of service - Both English and French 36 33 14 8 6 3 0 71 15 27618

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 31 10 9 7 1 0 73 17 31773
2017 Language of service - French only 33 46 12 5 2 1 0 80 8 1765
2017 Language of service - Both English and French 39 35 11 8 5 1 0 76 13 25991
2014 Language of service - English only 39 33 11 10 7 1 0 73 17 33526
2014 Language of service - French only 30 47 15 6 2 0 0 77 8 1832
2014 Language of service - Both English and French 37 36 12 8 5 1 0 74 14 27092
2011 Language of service - English only 36 34 11 11 8 1 0 70 19 38044
2011 Language of service - French only 29 45 16 7 3 0 0 74 10 2119
2011 Language of service - Both English and French 36 36 12 9 6 1 0 73 15 31718
2008 Language of service - English only 35 34 10 11 10 1 0 69 20 34563
2008 Language of service - French only 30 43 15 8 4 1 0 73 11 1842
2008 Language of service - Both English and French 35 35 12 10 7 1 0 71 17 27610

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 9 4 1 1 0 4 95 1 31734
2017 Language of service - French only 75 19 2 1 1 0 2 97 1 1764
2017 Language of service - Both English and French 71 17 4 3 4 0 2 90 6 25985
2014 Language of service - English only 81 9 3 0 1 0 5 95 1 33518
2014 Language of service - French only 72 23 1 0 0 0 3 98 1 1830
2014 Language of service - Both English and French 71 16 4 3 4 0 2 89 7 27090
2011 Language of service - English only 80 9 4 1 1 1 5 94 1 38061
2011 Language of service - French only 77 18 1 0 0 0 3 98 1 2120
2011 Language of service - Both English and French 71 15 4 3 5 0 2 88 8 31723
2008 Language of service - English only 80 6 3 1 1 1 9 95 2 34543
2008 Language of service - French only 82 11 1 0 1 0 5 98 1 1839
2008 Language of service - Both English and French 72 12 4 4 5 0 3 87 10 27610

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 21 8 5 8 3 7 77 14 31746
2017 Language of service - French only 36 31 8 5 5 2 12 79 12 1767
2017 Language of service - Both English and French 43 25 8 5 7 3 8 77 14 25958
2014 Language of service - English only 48 21 9 5 8 3 7 76 14 33533
2014 Language of service - French only 31 33 10 6 5 2 13 75 13 1831
2014 Language of service - Both English and French 41 25 10 6 7 3 9 74 15 27093
2011 Language of service - English only 42 26 9 7 10 2 4 72 18 38093
2011 Language of service - French only 31 31 13 9 7 2 8 69 17 2123
2011 Language of service - Both English and French 38 27 10 8 8 2 6 71 18 31734

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 26 9 7 7 1 0 77 14 31757
2017 Language of service - French only 43 39 9 5 4 1 0 82 9 1767
2017 Language of service - Both English and French 50 29 9 6 5 1 0 80 11 25979

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 24 11 5 7 2 0 76 12 31760
2017 Language of service - French only 41 36 12 5 4 1 0 78 10 1767
2017 Language of service - Both English and French 50 27 11 4 5 1 0 79 10 25991

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 26 11 7 8 0 0 74 15 31714
2017 Language of service - French only 38 39 13 6 4 0 0 77 10 1763
2017 Language of service - Both English and French 46 29 12 7 6 0 0 76 12 25956
2014 Language of service - English only 46 28 11 8 7 1 0 74 15 33514
2014 Language of service - French only 33 42 14 6 3 1 0 76 10 1831
2014 Language of service - Both English and French 42 32 12 7 6 0 0 75 13 27080
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 35 14 14 9 2 3 60 25 3799
2017 Language of service - French only 12 42 21 14 7 2 3 57 21 89
2017 Language of service - Both English and French 24 38 15 11 6 2 4 66 18 5738
2014 Language of service - English only 22 35 14 14 9 2 3 60 25 4215
2014 Language of service - French only 14 49 19 10 3 3 2 67 13 95
2014 Language of service - Both English and French 25 37 15 11 6 2 4 67 18 5810

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 28 16 11 12 7 0 59 24 31788
2017 Language of service - French only 20 40 17 8 5 10 0 67 14 1768
2017 Language of service - Both English and French 25 33 17 10 8 7 0 63 19 26008
2014 Language of service - English only 24 29 16 11 11 7 0 57 25 33509
2014 Language of service - French only 15 37 23 10 5 10 0 57 17 1826
2014 Language of service - Both English and French 23 33 18 10 8 7 0 61 19 27072
2011 Language of service - English only 20 28 19 12 14 7 0 52 28 38080
2011 Language of service - French only 15 37 23 10 5 9 1 57 17 2121
2011 Language of service - Both English and French 22 31 19 11 9 7 1 58 21 31712

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 27 16 15 15 3 0 52 31 31783
2017 Language of service - French only 16 36 25 12 7 3 0 54 20 1768
2017 Language of service - Both English and French 22 32 19 13 11 3 0 56 25 26007
2014 Language of service - English only 20 28 17 16 16 3 0 49 33 33502
2014 Language of service - French only 10 34 31 13 8 3 0 46 22 1829
2014 Language of service - Both English and French 20 31 21 14 11 3 0 52 26 27079
2011 Language of service - English only 18 28 18 16 18 2 0 47 35 38045
2011 Language of service - French only 11 30 31 15 9 4 0 42 25 2119
2011 Language of service - Both English and French 19 31 21 13 12 3 0 52 26 31684
2008 Language of service - English only 19 30 16 15 17 2 0 50 33 34551
2008 Language of service - French only 13 34 29 13 7 3 0 49 21 1840
2008 Language of service - Both English and French 20 33 20 13 11 3 0 55 25 27622

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 25 17 18 17 6 0 45 37 31756
2017 Language of service - French only 12 28 29 14 8 8 0 44 25 1761
2017 Language of service - Both English and French 15 29 22 16 12 6 0 47 30 25970
2014 Language of service - English only 14 25 18 19 18 5 0 42 39 33502
2014 Language of service - French only 6 28 33 19 8 6 0 36 29 1826
2014 Language of service - Both English and French 13 27 23 18 13 5 0 43 32 27080
2011 Language of service - English only 11 27 18 21 18 5 0 40 41 38058
2011 Language of service - French only 7 24 33 21 8 7 0 33 31 2121
2011 Language of service - Both English and French 11 30 24 18 11 6 0 44 30 31714
2008 Language of service - English only 10 28 16 22 18 5 0 40 42 34570
2008 Language of service - French only 7 28 34 18 6 6 0 38 26 1840
2008 Language of service - Both English and French 11 31 23 18 10 6 0 44 31 27608

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 23 15 15 21 6 0 45 38 31780
2017 Language of service - French only 14 29 25 14 10 8 0 47 26 1767
2017 Language of service - Both English and French 18 26 19 14 15 6 0 48 32 26005
2014 Language of service - English only 17 23 17 16 21 6 0 43 40 33511
2014 Language of service - French only 9 28 29 17 9 8 0 40 28 1829
2014 Language of service - Both English and French 16 26 20 16 15 7 0 45 33 27074
2011 Language of service - English only 14 25 17 17 21 7 0 42 40 38070
2011 Language of service - French only 9 26 27 17 10 10 0 39 30 2120
2011 Language of service - Both English and French 15 28 20 15 13 8 0 47 31 31724
2008 Language of service - English only 13 26 16 16 20 8 0 43 40 34566
2008 Language of service - French only 10 29 27 15 8 10 0 44 26 1841
2008 Language of service - Both English and French 14 28 21 15 12 9 0 47 30 27611

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 27 15 17 19 4 0 46 38 31726
2017 Language of service - French only 14 35 24 14 7 4 0 52 23 1763
2017 Language of service - Both English and French 16 32 20 16 13 3 0 50 29 25972
2014 Language of service - English only 15 28 16 19 19 3 0 44 39 33494
2014 Language of service - French only 9 35 29 16 8 3 0 46 24 1830
2014 Language of service - Both English and French 14 32 20 18 13 3 0 47 31 27067
2011 Language of service - English only 12 30 16 21 18 3 0 43 41 38042
2011 Language of service - French only 10 35 28 17 6 3 0 47 24 2122
2011 Language of service - Both English and French 14 34 20 18 11 3 0 50 30 31698
2008 Language of service - English only 13 34 14 21 15 3 0 48 37 34562
2008 Language of service - French only 12 41 26 15 3 3 0 55 18 1841
2008 Language of service - Both English and French 15 37 19 17 9 2 0 53 27 27601
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 38 17 12 8 1 0 63 20 31748
2017 Language of service - French only 20 48 21 6 3 1 0 70 9 1765
2017 Language of service - Both English and French 25 42 17 10 5 1 0 68 15 25975
2014 Language of service - English only 24 38 18 11 8 2 0 63 19 33541
2014 Language of service - French only 16 50 22 8 3 1 0 67 11 1832
2014 Language of service - Both English and French 24 41 19 9 5 1 0 66 15 27100
2011 Language of service - English only 22 40 17 12 7 1 0 63 19 38068
2011 Language of service - French only 18 48 21 9 2 1 0 67 11 2121
2011 Language of service - Both English and French 25 41 17 10 5 1 0 68 15 31698

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 40 11 6 3 2 0 79 9 31712
2017 Language of service - French only 25 54 13 4 2 3 0 81 6 1756
2017 Language of service - Both English and French 33 44 13 4 2 3 0 80 7 25948
2014 Language of service - English only 40 40 10 5 3 2 0 82 8 33535
2014 Language of service - French only 21 55 16 4 1 3 0 79 5 1830
2014 Language of service - Both English and French 34 45 12 5 2 3 0 82 6 27085
2011 Language of service - English only 35 40 13 7 3 2 0 77 10 38047
2011 Language of service - French only 22 52 16 5 2 3 0 76 7 2124
2011 Language of service - Both English and French 33 42 14 5 2 3 0 78 8 31680

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 35 12 8 6 3 1 72 15 31692
2017 Language of service - French only 23 47 12 10 4 3 1 73 14 1766
2017 Language of service - Both English and French 32 39 12 9 5 3 1 73 14 25955
2014 Language of service - English only 38 36 11 7 5 2 1 76 13 33532
2014 Language of service - French only 22 52 13 8 2 3 1 76 10 1831
2014 Language of service - Both English and French 34 39 12 8 4 2 1 75 13 27087
2011 Language of service - English only 33 36 12 8 6 3 1 72 15 38035
2011 Language of service - French only 24 44 15 9 3 4 0 72 13 2118
2011 Language of service - Both English and French 34 37 12 8 5 3 1 74 14 31661
2008 Language of service - English only 29 36 13 10 8 4 1 68 18 34557
2008 Language of service - French only 21 44 16 10 4 5 1 69 15 1840
2008 Language of service - Both English and French 31 36 12 10 6 4 1 71 16 27613

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 35 19 11 8 3 1 61 19 31732
2017 Language of service - French only 15 40 22 10 4 6 2 60 16 1760
2017 Language of service - Both English and French 22 35 20 11 6 5 1 60 18 25968
2014 Language of service - English only 26 35 19 10 7 3 1 63 17 33527
2014 Language of service - French only 16 41 23 10 3 5 2 61 14 1831
2014 Language of service - Both English and French 23 34 21 10 6 5 1 61 17 27100
2011 Language of service - English only 18 36 21 12 9 4 1 57 21 38078
2011 Language of service - French only 14 40 23 10 4 6 3 59 16 2122
2011 Language of service - Both English and French 19 35 21 11 7 6 2 57 19 31693

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 24 15 16 18 7 1 47 36 31700
2017 Language of service - French only 13 34 21 13 8 8 3 53 24 1755
2017 Language of service - Both English and French 17 25 18 14 14 9 3 48 31 25962
2014 Language of service - English only 17 25 16 16 18 6 1 46 37 33532
2014 Language of service - French only 11 34 21 16 9 8 1 50 27 1831
2014 Language of service - Both English and French 15 25 19 16 15 8 2 45 34 27100
2011 Language of service - English only 15 23 17 17 19 7 1 42 40 38085
2011 Language of service - French only 13 32 23 14 7 9 2 50 23 2124
2011 Language of service - Both English and French 15 24 19 16 14 10 3 44 34 31720

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 12 7 1 1 2 7 90 2 31785
2017 Language of service - French only 57 28 4 2 1 2 6 93 3 1768
2017 Language of service - Both English and French 48 26 9 6 4 2 4 79 11 26006
2014 Language of service - English only 70 12 7 1 1 2 7 91 2 33527
2014 Language of service - French only 55 30 6 2 0 1 7 92 2 1830
2014 Language of service - Both English and French 48 26 10 6 5 2 4 78 12 27096

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 12 6 1 1 2 4 92 2 31745
2017 Language of service - French only 58 30 4 3 2 1 2 91 5 1768
2017 Language of service - Both English and French 55 27 7 5 3 2 1 85 8 26007
2014 Language of service - English only 74 12 6 1 1 3 5 92 2 33521
2014 Language of service - French only 56 30 5 2 2 1 2 90 4 1831
2014 Language of service - Both English and French 54 27 7 5 3 2 2 85 9 27093
2011 Language of service - English only 74 13 5 1 1 2 3 93 1 38073
2011 Language of service - French only 63 28 4 2 1 1 1 93 3 2118
2011 Language of service - Both English and French 58 24 7 5 3 1 1 85 8 31706
2008 Language of service - English only 75 13 5 1 1 2 3 93 2 34572
2008 Language of service - French only 61 28 5 3 1 1 1 90 4 1842
2008 Language of service - Both English and French 57 25 7 5 3 1 1 84 9 27623

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 28 16 17 16 3 0 49 34 31753
2017 Language of service - French only 19 38 20 14 6 3 0 59 20 1765
2017 Language of service - Both English and French 21 32 18 14 11 3 0 56 26 25956
2014 Language of service - English only 17 28 17 17 17 3 1 47 36 33525
2014 Language of service - French only 15 37 25 14 6 2 0 53 21 1831
2014 Language of service - Both English and French 19 31 19 16 12 3 1 52 29 27090
2011 Language of service - English only 17 31 16 17 17 2 0 49 34 38097
2011 Language of service - French only 15 36 26 14 6 2 1 52 21 2121
2011 Language of service - Both English and French 20 33 18 15 11 2 0 55 26 31723
2008 Language of service - English only 17 33 16 17 16 1 0 50 33 34576
2008 Language of service - French only 12 39 29 14 5 1 0 52 19 1844
2008 Language of service - Both English and French 19 35 19 15 9 2 0 56 25 27605

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 25 14 17 22 2 2 45 41 31759
2017 Language of service - French only 14 28 20 17 14 4 4 44 33 1767
2017 Language of service - Both English and French 18 27 16 16 18 3 3 48 35 25974
2014 Language of service - English only 15 24 14 18 25 2 2 41 44 33531
2014 Language of service - French only 9 26 24 19 15 4 4 38 36 1832
2014 Language of service - Both English and French 15 25 17 18 20 3 3 43 40 27097
2011 Language of service - English only 14 25 14 18 25 2 2 40 45 38090
2011 Language of service - French only 11 25 24 20 15 2 4 38 37 2120
2011 Language of service - Both English and French 15 27 17 18 19 2 2 45 38 31720
2008 Language of service - English only 14 32 13 18 20 1 1 47 39 34561
2008 Language of service - French only 11 33 23 15 11 3 4 48 28 1843
2008 Language of service - Both English and French 17 33 15 16 14 2 2 53 31 27590

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 31 21 15 12 4 0 50 28 31760
2017 Language of service - French only 9 32 30 15 6 7 0 44 24 1766
2017 Language of service - Both English and French 18 34 23 12 9 5 0 54 22 25978

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 33 16 5 5 3 1 73 10 31710
2017 Language of service - French only 26 46 16 5 3 3 1 75 8 1767
2017 Language of service - Both English and French 34 37 16 5 4 4 1 74 9 25967
2014 Language of service - English only 41 32 14 4 4 4 1 77 9 33520
2014 Language of service - French only 24 49 16 4 2 4 1 77 6 1828
2014 Language of service - Both English and French 38 37 14 4 3 4 1 79 7 27090

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 36 13 7 5 2 0 74 13 31747
2017 Language of service - French only 27 49 14 4 2 3 0 78 7 1767
2017 Language of service - Both English and French 35 41 13 5 3 2 0 78 9 25978
2014 Language of service - English only 38 34 13 7 5 2 0 74 12 33530
2014 Language of service - French only 23 50 17 4 2 3 1 76 7 1829
2014 Language of service - Both English and French 36 39 13 5 3 2 0 78 9 27101
2011 Language of service - English only 28 36 16 9 8 2 0 66 17 38055
2011 Language of service - French only 17 44 23 7 3 5 0 65 11 2122
2011 Language of service - Both English and French 30 39 16 7 5 3 0 71 12 31702

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 35 11 8 7 0 0 75 14 31758
2017 Language of service - French only 33 49 11 4 3 0 0 82 7 1764
2017 Language of service - Both English and French 41 40 10 6 4 0 0 81 10 25995
2014 Language of service - English only 40 34 11 8 6 0 0 75 14 33516
2014 Language of service - French only 30 52 11 4 2 1 0 82 7 1828
2014 Language of service - Both English and French 40 39 11 6 4 0 0 80 10 27080
2011 Language of service - English only 34 37 13 9 8 0 0 71 16 37994
2011 Language of service - French only 22 50 17 6 3 1 0 73 10 2114
2011 Language of service - Both English and French 36 40 12 6 4 0 0 77 11 31656
2008 Language of service - English only 30 39 12 10 8 0 0 69 18 34554
2008 Language of service - French only 22 49 17 8 3 1 0 72 11 1842
2008 Language of service - Both English and French 33 42 13 7 5 0 0 75 12 27594

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 30 17 11 11 1 0 61 22 31735
2017 Language of service - French only 27 41 18 8 5 1 0 68 13 1766
2017 Language of service - Both English and French 33 33 17 9 7 1 0 67 16 25948
2014 Language of service - English only 26 33 16 13 11 1 0 59 24 33536
2014 Language of service - French only 18 43 24 8 4 2 0 62 13 1831
2014 Language of service - Both English and French 28 36 18 10 7 1 0 65 17 27105
2011 Language of service - English only 25 33 18 12 10 1 0 59 22 38064
2011 Language of service - French only 16 43 26 9 5 1 0 60 13 2118
2011 Language of service - Both English and French 28 36 19 9 6 1 0 65 16 31685

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 33 15 13 10 0 0 62 23 31727
2017 Language of service - French only 25 43 19 8 5 0 0 68 13 1764
2017 Language of service - Both English and French 30 36 17 9 6 0 0 67 16 25980
2014 Language of service - English only 25 34 15 14 10 0 0 60 25 33527
2014 Language of service - French only 17 45 24 10 4 1 0 62 14 1830
2014 Language of service - Both English and French 26 37 18 11 7 0 0 64 18 27096
2011 Language of service - English only 24 36 16 14 10 0 0 60 24 38026
2011 Language of service - French only 15 43 27 10 4 1 0 59 14 2120
2011 Language of service - Both English and French 26 39 18 10 6 0 0 65 17 31659
2008 Language of service - English only 25 38 14 13 9 0 0 64 23 34564
2008 Language of service - French only 21 46 23 8 3 0 0 67 10 1841
2008 Language of service - Both English and French 28 40 16 10 5 0 0 69 15 27608

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 24 18 14 12 4 1 54 27 31725
2017 Language of service - French only 22 33 21 10 7 7 1 59 18 1766
2017 Language of service - Both English and French 29 27 18 11 9 5 1 59 21 25979
2014 Language of service - English only 27 25 18 14 13 4 1 54 28 33529
2014 Language of service - French only 18 32 23 12 6 8 1 55 19 1828
2014 Language of service - Both English and French 27 27 19 12 10 4 1 57 23 27102
2011 Language of service - English only 27 26 17 13 13 4 1 55 27 38053
2011 Language of service - French only 20 33 21 11 7 8 1 58 19 2119
2011 Language of service - Both English and French 28 27 18 12 10 5 1 59 23 31675
2008 Language of service - English only 26 28 16 14 11 5 1 56 26 34549
2008 Language of service - French only 23 35 18 9 7 6 1 63 17 1841
2008 Language of service - Both English and French 28 29 17 12 8 5 1 60 21 27608
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 22 41 37 31783
2017 Language of service - French only 17 57 26 1765
2017 Language of service - Both English and French 26 42 32 26014
2014 Language of service - English only 21 42 36 33537
2014 Language of service - French only 18 61 22 1828
2014 Language of service - Both English and French 26 42 32 27097
2011 Language of service - English only 23 44 33 38130
2011 Language of service - French only 18 62 20 2120
2011 Language of service - Both English and French 28 43 29 31737

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 21 28 25 11 9 7 6878
2017 Language of service - French only 33 36 17 3 3 8 301
2017 Language of service - Both English and French 16 31 30 7 9 7 6837
2014 Language of service - English only 24 29 23 14 9999 10 7184
2014 Language of service - French only 46 22 15 8 9999 9 319
2014 Language of service - Both English and French 16 33 30 9 9999 12 7126
2011 Language of service - English only 24 29 25 12 9999 10 8646
2011 Language of service - French only 49 18 19 7 9999 8 380
2011 Language of service - Both English and French 18 32 32 7 9999 10 8900
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 22 78 31724
2017 Language of service - French only 15 85 1761
2017 Language of service - Both English and French 19 81 25979
2014 Language of service - English only 22 78 33488
2014 Language of service - French only 16 84 1830
2014 Language of service - Both English and French 20 80 27063

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 6551
2017 Language of service - French only 50 248
2017 Language of service - Both English and French 51 4666
2014 Language of service - English only 52 7176
2014 Language of service - French only 47 267
2014 Language of service - Both English and French 51 5097

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 64 6551
2017 Language of service - French only 62 248
2017 Language of service - Both English and French 61 4666
2014 Language of service - English only 63 7176
2014 Language of service - French only 62 267
2014 Language of service - Both English and French 62 5097

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 6551
2017 Language of service - French only 4 248
2017 Language of service - Both English and French 8 4666
2014 Language of service - English only 6 7176
2014 Language of service - French only 5 267
2014 Language of service - Both English and French 7 5097

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 6551
2017 Language of service - French only 6 248
2017 Language of service - Both English and French 4 4666
2014 Language of service - English only 6 7176
2014 Language of service - French only 6 267
2014 Language of service - Both English and French 4 5097

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 6551
2017 Language of service - French only 3 248
2017 Language of service - Both English and French 5 4666
2014 Language of service - English only 5 7176
2014 Language of service - Both English and French 4 5097

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 6551
2017 Language of service - French only 11 248
2017 Language of service - Both English and French 14 4666
2014 Language of service - English only 20 7176
2014 Language of service - French only 8 267
2014 Language of service - Both English and French 12 5097

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 6551
2017 Language of service - French only 3 248
2017 Language of service - Both English and French 3 4666
2014 Language of service - English only 4 7176
2014 Language of service - French only 3 267
2014 Language of service - Both English and French 4 5097

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 6555
2017 Language of service - French only 31 248
2017 Language of service - Both English and French 40 4666
2014 Language of service - English only 43 7183
2014 Language of service - French only 26 267
2014 Language of service - Both English and French 39 5105

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 6555
2017 Language of service - French only 46 248
2017 Language of service - Both English and French 39 4666
2014 Language of service - English only 40 7183
2014 Language of service - French only 43 267
2014 Language of service - Both English and French 40 5105

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 6555
2017 Language of service - French only 42 248
2017 Language of service - Both English and French 42 4666
2014 Language of service - English only 42 7183
2014 Language of service - French only 34 267
2014 Language of service - Both English and French 42 5105

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 6555
2017 Language of service - French only 37 248
2017 Language of service - Both English and French 39 4666
2014 Language of service - English only 42 7183
2014 Language of service - French only 35 267
2014 Language of service - Both English and French 39 5105

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 6555
2017 Language of service - French only 19 248
2017 Language of service - Both English and French 26 4666
2014 Language of service - English only 28 7183
2014 Language of service - French only 17 267
2014 Language of service - Both English and French 27 5105

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 6555
2017 Language of service - French only 63 248
2017 Language of service - Both English and French 62 4666
2014 Language of service - English only 58 7183
2014 Language of service - French only 65 267
2014 Language of service - Both English and French 60 5105

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 6555
2017 Language of service - French only 39 248
2017 Language of service - Both English and French 36 4666
2014 Language of service - English only 38 7183
2014 Language of service - French only 27 267
2014 Language of service - Both English and French 37 5105

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 6555
2017 Language of service - Both English and French 2 4666
2014 Language of service - English only 2 7183
2014 Language of service - French only 3 267
2014 Language of service - Both English and French 2 5105

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 6555
2017 Language of service - French only 6 248
2017 Language of service - Both English and French 11 4666
2014 Language of service - English only 10 7183
2014 Language of service - French only 4 267
2014 Language of service - Both English and French 9 5105

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 6555
2017 Language of service - French only 17 248
2017 Language of service - Both English and French 14 4666
2014 Language of service - English only 14 7183
2014 Language of service - French only 13 267
2014 Language of service - Both English and French 14 5105

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 6555
2017 Language of service - French only 47 248
2017 Language of service - Both English and French 47 4666
2014 Language of service - English only 51 7183
2014 Language of service - French only 40 267
2014 Language of service - Both English and French 46 5105

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 6555
2017 Language of service - French only 20 248
2017 Language of service - Both English and French 28 4666
2014 Language of service - English only 34 7183
2014 Language of service - French only 13 267
2014 Language of service - Both English and French 28 5105

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 6555
2017 Language of service - French only 14 248
2017 Language of service - Both English and French 13 4666
2014 Language of service - English only 14 7183
2014 Language of service - French only 14 267
2014 Language of service - Both English and French 14 5105

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 6550
2017 Language of service - French only 46 248
2017 Language of service - Both English and French 52 4665
2014 Language of service - English only 48 7182
2014 Language of service - French only 45 267
2014 Language of service - Both English and French 52 5105

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 6550
2017 Language of service - French only 25 248
2017 Language of service - Both English and French 28 4665
2014 Language of service - English only 28 7182
2014 Language of service - French only 26 267
2014 Language of service - Both English and French 31 5105

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 6550
2017 Language of service - French only 10 248
2017 Language of service - Both English and French 10 4665
2014 Language of service - English only 7 7182
2014 Language of service - French only 8 267
2014 Language of service - Both English and French 11 5105

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 6550
2017 Language of service - French only 33 248
2017 Language of service - Both English and French 22 4665
2014 Language of service - English only 26 7182
2014 Language of service - French only 31 267
2014 Language of service - Both English and French 23 5105

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 6550
2017 Language of service - French only 15 248
2017 Language of service - Both English and French 11 4665
2014 Language of service - English only 10 7182
2014 Language of service - French only 13 267
2014 Language of service - Both English and French 13 5105

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 6550
2017 Language of service - French only 12 248
2017 Language of service - Both English and French 8 4665
2014 Language of service - English only 9 7182
2014 Language of service - French only 8 267
2014 Language of service - Both English and French 8 5105

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 6550
2017 Language of service - French only 13 248
2017 Language of service - Both English and French 15 4665
2014 Language of service - English only 17 7182
2014 Language of service - French only 15 267
2014 Language of service - Both English and French 17 5105

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 6550
2017 Language of service - French only 12 248
2017 Language of service - Both English and French 10 4665
2014 Language of service - English only 10 7182
2014 Language of service - French only 17 267
2014 Language of service - Both English and French 12 5105

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 6550
2017 Language of service - French only 22 248
2017 Language of service - Both English and French 24 4665
2014 Language of service - English only 27 7182
2014 Language of service - French only 16 267
2014 Language of service - Both English and French 23 5105

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 5884
2017 Language of service - French only 14 225
2017 Language of service - Both English and French 15 4301
2014 Language of service - English only 13 6514
2014 Language of service - French only 18 245
2014 Language of service - Both English and French 14 4730

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 5884
2017 Language of service - French only 10 225
2017 Language of service - Both English and French 17 4301
2014 Language of service - English only 16 6514
2014 Language of service - French only 17 245
2014 Language of service - Both English and French 17 4730

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 5884
2017 Language of service - French only 17 225
2017 Language of service - Both English and French 12 4301
2014 Language of service - English only 10 6514
2014 Language of service - French only 16 245
2014 Language of service - Both English and French 12 4730

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 5884
2017 Language of service - French only 9 225
2017 Language of service - Both English and French 8 4301
2014 Language of service - English only 7 6514
2014 Language of service - French only 7 245
2014 Language of service - Both English and French 9 4730

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 5884
2017 Language of service - French only 12 225
2017 Language of service - Both English and French 10 4301
2014 Language of service - English only 10 6514
2014 Language of service - French only 14 245
2014 Language of service - Both English and French 11 4730

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 5884
2017 Language of service - French only 15 225
2017 Language of service - Both English and French 11 4301
2014 Language of service - English only 10 6514
2014 Language of service - French only 11 245
2014 Language of service - Both English and French 11 4730

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 5884
2017 Language of service - French only 6 225
2017 Language of service - Both English and French 11 4301
2014 Language of service - English only 7 6514
2014 Language of service - French only 6 245
2014 Language of service - Both English and French 9 4730

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 5884
2017 Language of service - French only 8 225
2017 Language of service - Both English and French 11 4301
2014 Language of service - English only 8 6514
2014 Language of service - French only 11 245
2014 Language of service - Both English and French 10 4730

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 5884
2017 Language of service - French only 16 225
2017 Language of service - Both English and French 13 4301
2014 Language of service - English only 10 6514
2014 Language of service - French only 12 245
2014 Language of service - Both English and French 12 4730

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 5884
2017 Language of service - French only 15 225
2017 Language of service - Both English and French 25 4301
2014 Language of service - English only 25 6514
2014 Language of service - French only 12 245
2014 Language of service - Both English and French 24 4730

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 5884
2017 Language of service - French only 14 225
2017 Language of service - Both English and French 11 4301
2014 Language of service - English only 8 6514
2014 Language of service - French only 12 245
2014 Language of service - Both English and French 11 4730

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 5884
2017 Language of service - French only 37 225
2017 Language of service - Both English and French 42 4301
2014 Language of service - English only 45 6514
2014 Language of service - French only 35 245
2014 Language of service - Both English and French 45 4730

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 5884
2017 Language of service - Both English and French 2 4301
2014 Language of service - English only 2 6514
2014 Language of service - Both English and French 2 4730

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 5884
2017 Language of service - French only 39 225
2017 Language of service - Both English and French 48 4301
2014 Language of service - English only 57 6514
2014 Language of service - French only 37 245
2014 Language of service - Both English and French 49 4730

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 5884
2017 Language of service - Both English and French 1 4301

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 5884
2017 Language of service - French only 11 225
2017 Language of service - Both English and French 15 4301
2014 Language of service - English only 13 6514
2014 Language of service - French only 19 245
2014 Language of service - Both English and French 13 4730

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 6550
2017 Language of service - French only 96 4 248
2017 Language of service - Both English and French 94 6 4664

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 17 20 8 11 20 6 46 26 31782
2017 Language of service - French only 12 23 18 6 6 26 9 54 19 1767
2017 Language of service - Both English and French 15 20 19 7 8 23 8 51 22 26010
2014 Language of service - English only 17 19 21 9 10 19 5 47 25 33531
2014 Language of service - French only 10 24 22 7 4 26 8 50 17 1828
2014 Language of service - Both English and French 15 20 19 8 7 24 7 50 22 27093

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 28 18 8 9 8 1 62 19 31746
2017 Language of service - French only 21 44 18 5 4 6 1 70 10 1765
2017 Language of service - Both English and French 26 33 17 7 6 9 1 66 14 25967
2014 Language of service - English only 27 28 19 8 8 8 1 61 18 33511
2014 Language of service - French only 16 44 21 6 4 8 1 67 10 1828
2014 Language of service - Both English and French 25 32 19 7 6 11 1 65 14 27088
2011 Language of service - English only 31 35 16 8 6 4 0 69 15 38028
2011 Language of service - French only 23 48 16 6 3 4 1 74 9 2114
2011 Language of service - Both English and French 31 38 15 6 4 6 0 73 11 31700
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 51 9 6 3 2 2 81 9 31807
2017 Language of service - French only 11 54 19 11 2 1 2 67 13 1767
2017 Language of service - Both English and French 23 47 12 7 3 2 5 76 11 26012
2014 Language of service - English only 28 52 9 6 2 2 2 82 8 33542
2014 Language of service - French only 11 54 21 9 2 1 3 68 11 1831
2014 Language of service - Both English and French 23 50 13 7 2 2 5 77 9 27089
2011 Language of service - English only 26 54 9 6 2 1 2 83 8 38071
2011 Language of service - French only 13 53 20 9 2 1 1 68 11 2121
2011 Language of service - Both English and French 23 50 12 7 2 1 4 78 9 31694
2008 Language of service - English only 26 52 9 7 3 1 2 81 10 34613
2008 Language of service - French only 12 54 20 9 3 1 1 67 13 1843
2008 Language of service - Both English and French 22 47 13 8 3 2 5 75 12 27631

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 26 21 12 10 14 4 47 27 31757
2017 Language of service - French only 9 29 26 9 4 19 5 50 16 1762
2017 Language of service - Both English and French 11 24 21 9 7 19 8 48 23 25962
2014 Language of service - English only 11 26 23 12 10 13 5 45 27 33535
2014 Language of service - French only 5 30 28 10 5 17 5 45 20 1830
2014 Language of service - Both English and French 10 25 22 10 7 18 8 47 23 27090
2011 Language of service - English only 11 29 23 13 10 12 3 47 26 38065
2011 Language of service - French only 7 33 26 12 5 13 4 48 20 2121
2011 Language of service - Both English and French 11 26 22 10 6 18 7 49 22 31689

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 31 12 5 3 8 2 77 9 31791
2017 Language of service - French only 29 47 12 4 1 5 2 82 5 1767
2017 Language of service - Both English and French 35 35 11 4 2 8 5 80 7 26007
2014 Language of service - English only 35 34 13 5 3 8 2 76 9 33531
2014 Language of service - French only 23 51 14 4 1 5 2 80 5 1830
2014 Language of service - Both English and French 33 37 12 4 2 7 5 79 7 27098
2011 Language of service - English only 35 34 13 6 4 7 2 76 10 38067
2011 Language of service - French only 25 51 11 5 2 4 1 81 7 2123
2011 Language of service - Both English and French 34 36 12 4 2 7 5 79 7 31714
2008 Language of service - English only 32 37 12 5 3 8 2 76 10 34585
2008 Language of service - French only 23 52 15 3 1 6 1 80 4 1842
2008 Language of service - Both English and French 30 38 13 4 2 8 5 79 7 27624

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 29 16 8 7 11 2 65 17 31727
2017 Language of service - French only 23 45 15 5 2 7 2 75 8 1761
2017 Language of service - Both English and French 27 34 14 5 4 10 5 72 12 25969
2014 Language of service - English only 25 30 17 9 7 11 2 63 18 33498
2014 Language of service - French only 18 48 17 5 2 7 2 73 8 1829
2014 Language of service - Both English and French 25 35 15 6 4 10 5 70 12 27076
2011 Language of service - English only 25 32 16 9 7 9 2 64 18 37993
2011 Language of service - French only 20 48 16 7 3 6 1 73 10 2113
2011 Language of service - Both English and French 27 35 15 6 3 9 4 72 10 31666
2008 Language of service - English only 25 33 14 11 8 7 2 64 20 34564
2008 Language of service - French only 23 50 17 5 1 3 1 76 7 1842
2008 Language of service - Both English and French 28 36 14 7 4 6 5 72 12 27618
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 11 89 31691
2017 Language of service - French only 7 93 1761
2017 Language of service - Both English and French 9 91 25955
2014 Language of service - English only 11 89 33471
2014 Language of service - French only 7 93 1825
2014 Language of service - Both English and French 9 91 27058

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 3329
2017 Language of service - French only 28 116
2017 Language of service - Both English and French 37 2214
2014 Language of service - English only 35 3365
2014 Language of service - French only 30 121
2014 Language of service - Both English and French 37 2276

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 78 3329
2017 Language of service - French only 83 116
2017 Language of service - Both English and French 79 2214
2014 Language of service - English only 79 3365
2014 Language of service - French only 85 121
2014 Language of service - Both English and French 78 2276

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 3329
2017 Language of service - Both English and French 4 2214
2014 Language of service - English only 3 3365
2014 Language of service - Both English and French 3 2276

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 3329
2017 Language of service - Both English and French 3 2214
2014 Language of service - English only 5 3365
2014 Language of service - Both English and French 3 2276

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 3329
2017 Language of service - French only 7 116
2017 Language of service - Both English and French 7 2214
2014 Language of service - English only 7 3365
2014 Language of service - Both English and French 6 2276

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 3329
2017 Language of service - French only 8 116
2017 Language of service - Both English and French 12 2214
2014 Language of service - English only 14 3365
2014 Language of service - French only 8 121
2014 Language of service - Both English and French 11 2276

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 3329
2017 Language of service - French only 8 116
2017 Language of service - Both English and French 7 2214
2014 Language of service - English only 8 3365
2014 Language of service - Both English and French 8 2276

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 3310
2017 Language of service - French only 18 116
2017 Language of service - Both English and French 20 2208
2014 Language of service - English only 26 3360
2014 Language of service - French only 9 118
2014 Language of service - Both English and French 15 2276

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 3310
2017 Language of service - French only 13 116
2017 Language of service - Both English and French 21 2208
2014 Language of service - English only 18 3360
2014 Language of service - French only 20 118
2014 Language of service - Both English and French 18 2276

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 3310
2017 Language of service - French only 13 116
2017 Language of service - Both English and French 13 2208
2014 Language of service - English only 15 3360
2014 Language of service - French only 4 118
2014 Language of service - Both English and French 9 2276

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 3310
2017 Language of service - French only 5 116
2017 Language of service - Both English and French 6 2208
2014 Language of service - English only 7 3360
2014 Language of service - Both English and French 5 2276

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 3310
2017 Language of service - French only 17 116
2017 Language of service - Both English and French 25 2208
2014 Language of service - English only 23 3360
2014 Language of service - French only 15 118
2014 Language of service - Both English and French 22 2276

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 3310
2017 Language of service - French only 18 116
2017 Language of service - Both English and French 30 2208
2014 Language of service - English only 27 3360
2014 Language of service - French only 14 118
2014 Language of service - Both English and French 23 2276

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 3310
2017 Language of service - Both English and French 4 2208
2014 Language of service - English only 3 3360
2014 Language of service - Both English and French 3 2276

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 3310
2017 Language of service - Both English and French 2 2208

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 3310
2017 Language of service - French only 4 116
2017 Language of service - Both English and French 8 2208
2014 Language of service - English only 9 3360
2014 Language of service - Both English and French 8 2276

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 3310
2017 Language of service - French only 16 116
2017 Language of service - Both English and French 18 2208
2014 Language of service - English only 16 3360
2014 Language of service - French only 8 118
2014 Language of service - Both English and French 19 2276

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 1 3310
2017 Language of service - Both English and French 1 2208

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 3310
2017 Language of service - French only 18 116
2017 Language of service - Both English and French 13 2208
2014 Language of service - English only 18 3360
2014 Language of service - French only 10 118
2014 Language of service - Both English and French 12 2276

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 1 3310
2017 Language of service - Both English and French 1 2208
2014 Language of service - English only 1 3360
2014 Language of service - Both English and French 1 2276

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 3310
2017 Language of service - French only 41 116
2017 Language of service - Both English and French 23 2208
2014 Language of service - English only 25 3360
2014 Language of service - French only 49 118
2014 Language of service - Both English and French 36 2276

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 3330
2017 Language of service - French only 41 116
2017 Language of service - Both English and French 34 2216
2014 Language of service - English only 28 3360
2014 Language of service - French only 39 121
2014 Language of service - Both English and French 31 2275

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 3330
2017 Language of service - French only 15 116
2017 Language of service - Both English and French 16 2216
2014 Language of service - English only 14 3360
2014 Language of service - French only 16 121
2014 Language of service - Both English and French 17 2275

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 3330
2017 Language of service - Both English and French 7 2216
2014 Language of service - English only 6 3360
2014 Language of service - Both English and French 7 2275

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 3330
2017 Language of service - French only 29 116
2017 Language of service - Both English and French 20 2216
2014 Language of service - English only 22 3360
2014 Language of service - French only 33 121
2014 Language of service - Both English and French 22 2275

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 3330
2017 Language of service - French only 7 116
2017 Language of service - Both English and French 6 2216
2014 Language of service - English only 6 3360
2014 Language of service - French only 5 121
2014 Language of service - Both English and French 6 2275

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 3330
2017 Language of service - French only 7 116
2017 Language of service - Both English and French 8 2216
2014 Language of service - English only 9 3360
2014 Language of service - French only 13 121
2014 Language of service - Both English and French 8 2275

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 3330
2017 Language of service - French only 11 116
2017 Language of service - Both English and French 10 2216
2014 Language of service - English only 9 3360
2014 Language of service - French only 13 121
2014 Language of service - Both English and French 11 2275

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 3330
2017 Language of service - French only 9 116
2017 Language of service - Both English and French 8 2216
2014 Language of service - English only 9 3360
2014 Language of service - French only 8 121
2014 Language of service - Both English and French 9 2275

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 3330
2017 Language of service - French only 32 116
2017 Language of service - Both English and French 45 2216
2014 Language of service - English only 48 3360
2014 Language of service - French only 33 121
2014 Language of service - Both English and French 45 2275

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 3032
2017 Language of service - French only 10 109
2017 Language of service - Both English and French 7 2050
2014 Language of service - English only 6 3068
2014 Language of service - French only 16 105
2014 Language of service - Both English and French 7 2098

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 3032
2017 Language of service - French only 6 109
2017 Language of service - Both English and French 11 2050
2014 Language of service - English only 10 3068
2014 Language of service - French only 8 105
2014 Language of service - Both English and French 12 2098

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 3032
2017 Language of service - French only 7 109
2017 Language of service - Both English and French 5 2050
2014 Language of service - English only 4 3068
2014 Language of service - French only 7 105
2014 Language of service - Both English and French 4 2098

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 3032
2017 Language of service - Both English and French 3 2050
2014 Language of service - English only 3 3068
2014 Language of service - Both English and French 3 2098

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 3032
2017 Language of service - Both English and French 3 2050
2014 Language of service - English only 3 3068
2014 Language of service - Both English and French 2 2098

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 3032
2017 Language of service - French only 4 109
2017 Language of service - Both English and French 5 2050
2014 Language of service - English only 5 3068
2014 Language of service - French only 6 105
2014 Language of service - Both English and French 6 2098

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 3032
2017 Language of service - French only 5 109
2017 Language of service - Both English and French 7 2050
2014 Language of service - English only 5 3068
2014 Language of service - Both English and French 6 2098

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 3032
2017 Language of service - French only 5 109
2017 Language of service - Both English and French 11 2050
2014 Language of service - English only 9 3068
2014 Language of service - Both English and French 10 2098

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 3032
2017 Language of service - French only 12 109
2017 Language of service - Both English and French 11 2050
2014 Language of service - English only 9 3068
2014 Language of service - French only 9 105
2014 Language of service - Both English and French 10 2098

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 3032
2017 Language of service - French only 13 109
2017 Language of service - Both English and French 24 2050
2014 Language of service - English only 25 3068
2014 Language of service - French only 9 105
2014 Language of service - Both English and French 22 2098

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 3032
2017 Language of service - French only 19 109
2017 Language of service - Both English and French 11 2050
2014 Language of service - English only 8 3068
2014 Language of service - French only 9 105
2014 Language of service - Both English and French 10 2098

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 3032
2017 Language of service - French only 40 109
2017 Language of service - Both English and French 42 2050
2014 Language of service - English only 46 3068
2014 Language of service - French only 32 105
2014 Language of service - Both English and French 44 2098

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 3032
2017 Language of service - French only 9 109
2017 Language of service - Both English and French 2 2050
2014 Language of service - English only 2 3068
2014 Language of service - Both English and French 2 2098

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 3032
2017 Language of service - French only 47 109
2017 Language of service - Both English and French 59 2050
2014 Language of service - English only 67 3068
2014 Language of service - French only 44 105
2014 Language of service - Both English and French 60 2098

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 3032
2017 Language of service - Both English and French 1 2050

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 3032
2017 Language of service - French only 21 109
2017 Language of service - Both English and French 14 2050
2014 Language of service - English only 13 3068
2014 Language of service - French only 16 105
2014 Language of service - Both English and French 14 2098

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 3335
2017 Language of service - French only 93 7 116
2017 Language of service - Both English and French 94 6 2218

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 18 23 5 6 24 6 52 15 31760
2017 Language of service - French only 12 25 18 4 4 29 9 60 12 1766
2017 Language of service - Both English and French 17 20 20 4 4 28 8 57 12 26001
2014 Language of service - English only 18 18 24 5 5 25 5 52 14 33516
2014 Language of service - French only 9 26 21 4 2 30 8 57 9 1829
2014 Language of service - Both English and French 16 20 20 4 4 30 7 57 12 27095

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 28 18 5 6 10 2 67 12 31697
2017 Language of service - French only 22 43 17 4 3 9 2 73 8 1759
2017 Language of service - Both English and French 28 33 17 4 4 12 2 71 9 25955
2014 Language of service - English only 30 28 19 5 5 11 1 67 11 33492
2014 Language of service - French only 16 45 19 4 2 13 1 71 7 1830
2014 Language of service - Both English and French 26 32 18 4 3 14 2 70 8 27081
2011 Language of service - English only 35 34 15 6 4 6 0 74 10 38041
2011 Language of service - French only 24 49 15 4 1 6 0 78 6 2115
2011 Language of service - Both English and French 34 38 14 4 2 7 0 78 7 31694
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 25 19 14 20 0 1 45 35 31739
2017 Language of service - French only 13 15 19 20 32 0 2 28 53 1769
2017 Language of service - Both English and French 19 21 20 15 22 0 2 41 38 25960

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 27 24 15 12 0 1 48 28 31735
2017 Language of service - French only 16 22 30 18 12 1 2 39 31 1765
2017 Language of service - Both English and French 17 25 28 17 12 0 1 42 29 25972

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 29 18 10 7 1 5 62 18 31654
2017 Language of service - French only 19 23 28 15 10 1 3 44 27 1758
2017 Language of service - Both English and French 23 27 23 13 9 0 3 53 23 25904

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 21 20 15 17 2 3 46 34 31742
2017 Language of service - French only 24 21 23 16 11 2 4 48 28 1764
2017 Language of service - Both English and French 17 22 23 18 17 1 2 40 36 25972

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 20 11 5 4 1 11 78 10 31653
2017 Language of service - French only 42 23 12 4 3 1 15 77 9 1761
2017 Language of service - Both English and French 40 24 15 6 5 1 10 71 13 25925

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 29 21 12 9 0 1 57 21 31637
2017 Language of service - French only 31 28 22 10 7 0 1 60 18 1763
2017 Language of service - Both English and French 27 28 23 12 9 0 1 56 21 25918

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 30 22 12 8 1 2 57 21 31625
2017 Language of service - French only 26 29 24 12 5 1 3 58 17 1760
2017 Language of service - Both English and French 25 31 23 12 6 1 2 58 19 25889

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 29 22 14 10 1 2 53 24 31632
2017 Language of service - French only 25 28 25 13 6 1 2 55 20 1764
2017 Language of service - Both English and French 23 29 23 13 8 1 2 54 22 25891

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 29 19 11 8 1 2 61 20 31642
2017 Language of service - French only 30 31 21 9 5 1 3 63 15 1763
2017 Language of service - Both English and French 28 31 20 11 7 1 2 60 19 25909

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 30 21 13 9 1 2 56 22 31572
2017 Language of service - French only 22 28 25 15 8 1 2 51 24 1757
2017 Language of service - Both English and French 27 30 22 12 7 1 2 59 19 25850

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 25 14 7 5 0 2 74 12 31734
2017 Language of service - French only 42 27 17 7 4 0 2 71 12 1767
2017 Language of service - Both English and French 50 24 13 6 4 0 2 76 10 25977

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 15 7 5 4 1 3 83 9 31750
2017 Language of service - French only 62 15 7 5 5 1 5 82 11 1764
2017 Language of service - Both English and French 65 15 7 4 4 1 4 84 9 25975

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 29 11 5 3 0 2 81 8 31705
2017 Language of service - French only 54 23 11 5 3 0 4 80 9 1761
2017 Language of service - Both English and French 51 28 11 5 3 0 3 81 8 25949

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 22 11 7 6 1 2 76 13 31716
2017 Language of service - French only 58 17 9 6 5 0 4 79 12 1762
2017 Language of service - Both English and French 55 21 10 6 5 0 3 78 11 25963

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 11 4 2 1 0 29 90 4 31682
2017 Language of service - French only 57 7 3 1 1 1 30 92 4 1760
2017 Language of service - Both English and French 53 13 5 2 1 0 25 88 5 25945

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 26 12 5 3 1 4 80 8 31512
2017 Language of service - French only 59 19 9 4 2 0 8 84 6 1755
2017 Language of service - Both English and French 58 22 10 3 2 0 6 84 5 25841

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 20 9 6 8 1 3 76 15 31762
2017 Language of service - French only 50 17 12 8 6 0 6 71 15 1765
2017 Language of service - Both English and French 61 16 8 5 6 1 5 81 11 25980

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 31 12 4 2 0 3 80 7 31688
2017 Language of service - French only 47 27 15 4 3 0 4 76 8 1759
2017 Language of service - Both English and French 49 28 13 4 2 0 3 80 7 25943

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 28 37 15 8 0 0 40 23 31787
2017 Language of service - French only 9 27 40 16 7 0 0 36 23 1765
2017 Language of service - Both English and French 11 28 38 15 7 0 0 39 22 26019

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 22 40 18 7 0 0 26 34 31664
2017 Language of service - French only 6 20 39 22 12 0 1 34 26 1765
2017 Language of service - Both English and French 8 21 39 21 10 0 1 32 29 25937

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 39 16 10 9 3 0 64 20 31740
2017 Language of service - French only 15 46 20 9 5 5 0 64 15 1763
2017 Language of service - Both English and French 22 40 19 9 6 4 0 64 16 25975

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 33 17 16 15 2 0 50 32 31754
2017 Language of service - French only 11 41 22 14 11 1 0 52 25 1762
2017 Language of service - Both English and French 16 38 19 15 11 2 0 54 27 25979
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 21 79 31719
2017 Language of service - French only 17 83 1763
2017 Language of service - Both English and French 18 82 25983
2014 Language of service - English only 20 80 33446
2014 Language of service - French only 12 88 1829
2014 Language of service - Both English and French 16 84 27033

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 76 24 6770
2017 Language of service - French only 75 25 297
2017 Language of service - Both English and French 76 24 4592
2014 Language of service - English only 76 24 6607
2014 Language of service - French only 72 28 213
2014 Language of service - Both English and French 77 23 4226

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 37 6 9 6 1 1 78 15 5213
2017 Language of service - French only 39 44 9 5 4 0 0 82 9 223
2017 Language of service - Both English and French 44 37 7 7 4 0 0 82 11 3532
2014 Language of service - English only 46 33 6 9 5 0 0 80 14 5060
2014 Language of service - French only 36 44 12 5 2 1 0 81 7 156
2014 Language of service - Both English and French 47 35 7 7 3 0 0 83 10 3289
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 25 18 11 13 4 1 30 70 31801
2017 Language of service - French only 23 22 21 16 15 1 1 24 76 1769
2017 Language of service - Both English and French 28 23 20 12 14 3 1 29 71 26017

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 20571
2017 Language of service - French only 21 1299
2017 Language of service - Both English and French 24 17459

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 20571
2017 Language of service - French only 35 1299
2017 Language of service - Both English and French 37 17459

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 20571
2017 Language of service - French only 22 1299
2017 Language of service - Both English and French 21 17459

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 20571
2017 Language of service - French only 37 1299
2017 Language of service - Both English and French 49 17459

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 20571
2017 Language of service - French only 12 1299
2017 Language of service - Both English and French 8 17459

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 20571
2017 Language of service - French only 43 1299
2017 Language of service - Both English and French 39 17459

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 6 49 17 9 4 14 20122
2017 Language of service - French only 6 47 18 10 4 15 1271
2017 Language of service - Both English and French 7 46 18 10 5 15 17112

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 22 16 17 26 2 7 36 47 20743
2017 Language of service - French only 6 18 15 19 26 2 14 28 54 1308
2017 Language of service - Both English and French 10 21 17 17 24 2 9 35 46 17575

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 12 14 17 43 3 7 18 66 20724
2017 Language of service - French only 3 9 12 20 45 2 9 13 73 1306
2017 Language of service - Both English and French 4 10 13 17 44 2 10 16 69 17561
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