2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - RCO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	22	47	7	17	7	68	24	432
2017	RCO-02	15	68	3	15	0	82	15	40
2017	RCO-03	33	46	5	12	4	79	16	120
2017	RCO-04	18	43	9	19	10	61	29	216
2017	RCO-05	32	36	8	20	4	68	24	25
2011	RCO	43	41	5	8	3	84	11	566
2011	RCO-01	36	47	0	17	0	83	17	11
2011	RCO-02	49	32	7	8	4	81	11	53
2011	RCO-03	42	47	1	6	3	89	10	151
2011	RCO-04	44	40	6	8	2	83	11	290
2011	RCO-05	48	29	11	9	3	77	11	35

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	66	21	7	3	0	1	1	89	4	432
2017	RCO-02	75	15	3	0	3	5	0	95	3	40
2017	RCO-03	65	23	7	4	0	0	1	89	4	120
2017	RCO-04	64	21	8	4	0	1	1	87	4	216
2017	RCO-05	72	16	4	0	0	4	4	96	0	25
2011	RCO	68	18	5	5	2	1	2	88	7	566
2011	RCO-01	36	64	0	0	0	0	0	100	0	11
2011	RCO-02	70	23	2	3	2	0	0	93	5	53
2011	RCO-03	68	17	5	4	2	1	3	88	6	151
2011	RCO-04	69	16	5	7	1	0	1	87	8	290
2011	RCO-05	80	9	6	3	0	0	3	91	3	35

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	62	18	7	7	4	2	81	12	431
2017	RCO-02	72	8	5	8	5	3	82	13	40
2017	RCO-03	57	22	8	6	6	1	80	12	119
2017	RCO-04	61	19	6	8	4	2	81	12	216
2017	RCO-05	68	8	0	12	8	4	79	21	25
2011	RCO	66	14	6	8	5	1	81	13	566
2011	RCO-01	45	37	8	9	0	0	82	9	11
2011	RCO-02	63	17	5	5	9	0	80	15	53
2011	RCO-03	65	14	5	10	5	2	80	14	151
2011	RCO-04	67	14	7	8	3	1	82	11	290
2011	RCO-05	77	6	3	0	11	3	85	12	35

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	49	37	3	7	3	0	86	10	432
2017	RCO-02	50	38	8	5	0	0	87	5	40
2017	RCO-03	52	38	4	4	2	0	90	6	120
2017	RCO-04	47	38	3	8	5	0	85	12	216
2017	RCO-05	60	32	0	4	0	4	96	4	25
2011	RCO	55	32	5	5	3	0	87	8	565
2011	RCO-01	27	64	0	9	0	0	91	9	11
2011	RCO-02	47	43	4	4	2	0	91	6	53
2011	RCO-03	62	29	4	3	2	0	91	5	149
2011	RCO-04	53	31	6	5	4	0	84	10	291
2011	RCO-05	72	26	0	0	3	0	97	3	35

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	23	44	13	14	5	0	0	68	19	432
2017	RCO-02	25	55	3	15	3	0	0	80	18	40
2017	RCO-03	28	46	13	10	4	0	0	73	14	120
2017	RCO-04	20	44	15	15	6	0	0	64	21	216
2017	RCO-05	24	44	4	16	8	0	4	71	25	25
2011	RCO	22	36	15	15	10	0	2	59	26	567
2011	RCO-01	18	36	18	28	0	0	0	54	28	11
2011	RCO-02	19	36	21	13	5	2	4	58	20	53
2011	RCO-03	21	43	13	15	6	0	1	66	22	151
2011	RCO-04	22	33	14	17	12	0	1	56	30	290
2011	RCO-05	36	22	20	8	11	0	3	60	20	36

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	57	34	4	5	0	91	5	431
2017	RCO-02	48	43	3	7	0	90	7	40
2017	RCO-03	48	39	6	5	2	88	7	120
2017	RCO-04	63	30	3	4	0	93	4	215
2017	RCO-05	64	32	4	0	0	96	0	25
2011	RCO	55	36	5	3	2	90	5	565
2011	RCO-01	36	55	0	0	9	91	9	11
2011	RCO-02	70	17	3	9	0	87	9	53
2011	RCO-03	52	38	5	4	1	90	5	150
2011	RCO-04	52	38	6	2	2	90	4	290
2011	RCO-05	71	26	3	0	0	97	0	35

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	61	32	3	4	1	92	5	431
2017	RCO-02	48	40	3	10	0	88	10	40
2017	RCO-03	53	37	3	7	2	89	8	120
2017	RCO-04	65	29	2	3	1	94	4	215
2017	RCO-05	76	16	8	0	0	92	0	25
2011	RCO	62	31	3	3	1	93	4	567
2011	RCO-01	64	27	0	0	9	91	9	11
2011	RCO-02	57	37	4	2	0	94	2	53
2011	RCO-03	62	34	1	2	1	96	3	151
2011	RCO-04	61	31	4	4	1	91	5	290
2011	RCO-05	75	22	0	0	3	97	3	36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	59	31	6	3	1	89	4	430
2017	RCO-02	60	32	3	3	3	92	5	40
2017	RCO-03	62	33	4	0	1	95	1	119
2017	RCO-04	58	28	7	5	1	87	6	215
2017	RCO-05	60	28	8	4	0	88	4	25

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	43	34	12	8	3	1	0	77	11	429
2017	RCO-02	49	31	10	10	0	0	0	79	10	39
2017	RCO-03	45	34	11	7	2	2	0	80	9	119
2017	RCO-04	39	36	13	7	4	1	0	76	11	215
2017	RCO-05	60	20	8	8	4	0	0	80	12	25
2011	RCO	39	34	12	8	5	1	1	75	13	566
2011	RCO-01	45	19	9	9	9	9	0	70	20	11
2011	RCO-02	43	30	11	8	4	0	4	76	12	52
2011	RCO-03	46	34	12	5	2	1	0	80	7	151
2011	RCO-04	34	37	12	9	6	1	0	72	16	290
2011	RCO-05	53	25	11	3	8	0	0	78	11	36

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	14	21	13	12	27	1	12	41	45	430
2017	RCO-02	20	20	10	13	20	3	15	49	39	40
2017	RCO-03	16	20	14	10	23	1	16	43	40	120
2017	RCO-04	13	22	12	12	31	1	10	38	48	214
2017	RCO-05	8	24	12	20	20	0	16	38	48	25
2011	RCO	16	19	10	15	27	2	11	40	48	566
2011	RCO-01	0	9	28	27	9	0	26	13	49	11
2011	RCO-02	23	23	10	15	17	4	8	53	36	52
2011	RCO-03	20	21	11	16	18	3	11	48	40	151
2011	RCO-04	13	17	9	13	35	2	10	34	55	290
2011	RCO-05	17	25	3	22	25	0	8	46	51	36

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	39	47	9	3	2	0	86	6	432
2017	RCO-02	30	57	5	5	3	0	87	8	40
2017	RCO-03	31	54	7	6	3	0	85	8	120
2017	RCO-04	43	44	9	1	3	0	87	4	216
2017	RCO-05	60	36	0	4	0	0	96	4	25
2011	RCO	41	41	7	5	5	0	83	10	565
2011	RCO-01	37	54	0	0	9	0	91	9	11
2011	RCO-02	46	38	6	6	4	0	85	9	52
2011	RCO-03	41	44	8	3	3	1	86	6	151
2011	RCO-04	37	43	8	6	6	0	80	12	289
2011	RCO-05	67	17	3	11	3	0	84	14	36

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	22	38	17	16	6	1	60	22	432
2017	RCO-02	30	47	8	10	3	3	79	13	40
2017	RCO-03	18	41	16	16	9	1	59	25	120
2017	RCO-04	23	33	19	19	6	0	57	24	216
2017	RCO-05	28	44	12	12	4	0	72	16	25
2011	RCO	20	36	17	15	12	0	56	27	567
2011	RCO-01	0	46	46	0	9	0	46	9	11
2011	RCO-02	27	35	11	19	8	0	62	26	53
2011	RCO-03	24	39	17	12	8	0	63	20	151
2011	RCO-04	16	34	19	17	15	0	49	32	290
2011	RCO-05	34	42	6	8	11	0	75	19	36

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	22	47	13	13	5	69	18	432
2017	RCO-02	20	55	10	10	5	75	15	40
2017	RCO-03	20	53	10	11	7	73	18	120
2017	RCO-04	21	46	15	15	4	67	18	216
2017	RCO-05	44	24	20	4	8	68	12	25

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	39	43	8	6	4	0	82	10	432
2017	RCO-02	25	55	10	5	5	0	80	10	40
2017	RCO-03	33	49	7	4	8	0	82	12	120
2017	RCO-04	41	42	8	6	3	0	83	9	216
2017	RCO-05	64	24	0	12	0	0	88	12	25
2011	RCO	36	41	11	6	5	0	77	11	567
2011	RCO-01	9	64	18	0	8	0	74	8	11
2011	RCO-02	36	30	19	9	6	0	66	15	53
2011	RCO-03	36	48	5	5	7	0	84	11	151
2011	RCO-04	35	41	13	6	4	1	76	11	290
2011	RCO-05	53	28	14	5	0	0	81	5	36

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	31	41	15	8	5	0	72	13	432
2017	RCO-02	28	45	8	15	3	3	74	18	40
2017	RCO-03	25	46	14	13	2	0	71	15	120
2017	RCO-04	33	37	16	6	8	0	70	14	216
2017	RCO-05	36	52	4	0	8	0	88	8	25

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	56	38	3	2	0	94	3	430
2017	RCO-02	53	40	5	3	0	92	3	40
2017	RCO-03	45	44	5	4	2	89	6	119
2017	RCO-04	59	37	2	1	0	97	1	216
2017	RCO-05	76	16	4	4	0	92	4	25
2011	RCO	63	29	6	2	1	91	3	567
2011	RCO-01	74	18	9	0	0	91	0	11
2011	RCO-02	55	37	7	0	0	93	0	53
2011	RCO-03	64	27	6	3	1	91	3	151
2011	RCO-04	62	29	5	2	1	92	3	290
2011	RCO-05	70	22	3	5	0	92	5	36

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	31	41	13	10	5	72	15	430
2017	RCO-02	30	55	8	3	5	85	8	40
2017	RCO-03	29	38	19	8	6	66	14	119
2017	RCO-04	31	40	10	13	5	71	18	216
2017	RCO-05	52	32	8	8	0	84	8	25
2011	RCO	30	35	14	12	9	65	21	566
2011	RCO-01	9	36	36	9	9	46	18	11
2011	RCO-02	23	43	15	13	6	66	19	53
2011	RCO-03	37	38	11	10	4	76	14	151
2011	RCO-04	28	34	14	13	12	61	25	289
2011	RCO-05	45	22	22	8	3	67	11	36

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	35	39	14	7	5	74	13	428
2017	RCO-02	39	49	8	3	3	87	5	39
2017	RCO-03	30	43	14	9	3	73	13	119
2017	RCO-04	36	35	14	8	7	71	15	215
2017	RCO-05	40	36	16	4	4	76	8	25

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	30	36	16	12	5	0	0	67	17	430
2017	RCO-02	28	37	18	10	5	3	0	67	15	40
2017	RCO-03	27	45	15	8	4	0	0	72	13	119
2017	RCO-04	32	32	16	15	6	0	0	64	21	216
2017	RCO-05	44	28	16	8	4	0	0	72	12	25
2011	RCO	29	41	15	9	5	1	0	71	14	566
2011	RCO-01	8	64	9	9	9	0	0	73	18	11
2011	RCO-02	30	40	15	9	2	2	2	73	12	53
2011	RCO-03	36	43	11	5	5	1	0	79	10	150
2011	RCO-04	27	39	16	12	6	0	0	66	18	291
2011	RCO-05	43	34	14	3	5	0	0	77	8	35

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	45	41	8	4	2	0	86	6	430
2017	RCO-02	53	37	3	3	5	0	90	8	40
2017	RCO-03	39	45	6	7	3	1	85	9	119
2017	RCO-04	45	40	9	4	2	0	86	6	216
2017	RCO-05	60	36	0	0	4	0	96	4	25
2011	RCO	48	38	7	5	2	0	86	7	566
2011	RCO-01	37	54	0	0	9	0	91	9	11
2011	RCO-02	58	31	8	4	0	0	89	4	52
2011	RCO-03	50	40	7	3	1	0	90	3	151
2011	RCO-04	43	40	8	7	2	0	83	9	290
2011	RCO-05	70	22	3	3	3	0	92	6	36

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	22	42	18	11	6	0	0	65	17	432
2017	RCO-02	20	55	12	13	0	0	0	75	13	40
2017	RCO-03	24	41	18	10	7	0	0	65	17	120
2017	RCO-04	23	42	18	12	5	1	0	65	17	216
2017	RCO-05	16	36	28	8	8	0	4	54	17	25
2011	RCO	21	39	21	11	6	0	1	60	18	567
2011	RCO-01	9	36	36	19	0	0	0	45	19	11
2011	RCO-02	23	40	22	6	4	2	4	66	10	53
2011	RCO-03	22	39	25	8	5	0	1	62	13	151
2011	RCO-04	20	39	19	13	9	0	0	59	22	290
2011	RCO-05	20	39	22	14	5	0	0	58	19	36

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	8	28	38	17	7	0	2	25	36	430
2017	RCO-02	15	25	38	18	5	0	0	23	40	40
2017	RCO-03	7	31	38	18	4	1	3	22	39	120
2017	RCO-04	8	27	41	13	9	0	1	22	36	215
2017	RCO-05	4	20	36	32	8	0	0	40	24	25
2011	RCO	13	33	36	12	4	0	1	17	47	564
2011	RCO-01	0	36	64	0	0	0	0	0	36	11
2011	RCO-02	15	28	43	8	6	0	0	13	43	53
2011	RCO-03	14	23	41	17	4	0	1	21	37	148
2011	RCO-04	14	37	33	13	3	0	0	16	51	291
2011	RCO-05	11	46	29	3	9	0	3	12	59	35

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	8	16	31	28	14	1	2	44	25	428
2017	RCO-02	5	15	28	33	13	3	3	49	22	39
2017	RCO-03	7	17	31	35	7	1	3	43	24	120
2017	RCO-04	11	15	31	24	17	0	1	42	27	213
2017	RCO-05	0	16	44	16	24	0	0	40	16	25
2011	RCO	19	26	27	16	7	1	2	25	47	565
2011	RCO-01	17	27	37	19	0	0	0	19	44	11
2011	RCO-02	15	20	34	13	8	6	4	23	39	53
2011	RCO-03	17	23	30	16	11	1	3	28	41	149
2011	RCO-04	20	29	27	17	6	0	2	24	49	291
2011	RCO-05	20	32	20	17	9	0	3	27	53	35

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	18	26	31	15	7	0	3	23	45	429
2017	RCO-02	18	26	36	13	5	3	0	18	45	39
2017	RCO-03	20	23	31	14	8	0	4	23	45	120
2017	RCO-04	18	24	31	15	8	0	2	24	44	214
2017	RCO-05	4	56	16	20	4	0	0	24	60	25
2011	RCO	22	26	30	15	5	1	2	21	49	563
2011	RCO-01	9	61	30	0	0	0	0	0	70	10
2011	RCO-02	25	25	31	6	8	2	4	14	53	52
2011	RCO-03	18	26	30	16	8	1	2	24	45	148
2011	RCO-04	23	27	29	18	3	0	1	21	50	291
2011	RCO-05	30	22	22	17	3	0	6	21	56	36

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	5	15	36	29	13	0	3	43	20	430
2017	RCO-02	0	10	41	36	8	0	5	46	11	39
2017	RCO-03	5	15	37	23	15	1	4	40	21	120
2017	RCO-04	5	15	35	31	12	0	1	44	20	215
2017	RCO-05	4	20	28	28	16	0	4	46	25	25
2011	RCO	8	17	38	25	9	0	2	35	26	565
2011	RCO-01	17	19	55	9	0	0	0	9	36	11
2011	RCO-02	5	18	30	23	17	2	4	42	25	53
2011	RCO-03	3	16	37	31	11	0	2	43	20	149
2011	RCO-04	10	17	39	25	8	0	1	33	27	291
2011	RCO-05	14	17	43	11	11	0	3	24	32	35

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	10	23	30	20	11	1	4	33	35	430
2017	RCO-02	0	21	38	15	13	5	8	32	24	39
2017	RCO-03	12	23	27	21	12	2	5	35	37	120
2017	RCO-04	11	25	31	21	11	0	2	32	36	215
2017	RCO-05	8	24	28	28	8	0	4	38	33	25
2011	RCO	17	29	29	16	7	1	2	23	48	565
2011	RCO-01	18	37	27	8	9	0	0	18	55	11
2011	RCO-02	7	28	21	25	12	2	6	39	39	53
2011	RCO-03	15	26	28	19	9	0	2	29	42	148
2011	RCO-04	19	31	31	11	5	1	1	17	51	291
2011	RCO-05	22	25	22	25	3	0	3	29	48	36

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	2	7	22	39	23	4	5	67	9	429
2017	RCO-02	3	8	23	33	18	10	5	61	12	39
2017	RCO-03	2	5	18	38	25	6	7	71	8	120
2017	RCO-04	2	6	24	42	21	2	3	66	9	214
2017	RCO-05	0	8	20	36	36	0	0	72	8	25
2011	RCO	3	5	23	38	26	1	5	68	8	562
2011	RCO-01	9	0	28	54	9	0	0	64	9	11
2011	RCO-02	4	4	31	23	33	2	4	59	8	52
2011	RCO-03	4	7	23	39	20	1	6	63	12	148
2011	RCO-04	2	3	21	40	28	1	4	72	5	290
2011	RCO-05	0	3	17	37	37	0	6	79	3	35

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	20	28	34	12	4	0	2	16	49	429
2017	RCO-02	23	15	38	10	8	3	3	19	41	39
2017	RCO-03	21	25	35	13	4	0	3	17	47	120
2017	RCO-04	19	33	31	11	4	0	1	16	53	214
2017	RCO-05	16	40	28	12	4	0	0	16	56	25

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	60	20	6	6	3	0	4	83	10	432
2017	RCO-02	65	18	3	5	3	3	5	89	8	40
2017	RCO-03	56	23	6	10	4	0	2	80	14	120
2017	RCO-04	60	19	8	4	4	0	5	83	8	216
2017	RCO-05	60	12	4	12	4	0	8	78	17	25
2011	RCO	59	16	7	7	5	0	5	80	12	564
2011	RCO-01	63	19	0	0	9	0	9	90	10	11
2011	RCO-02	63	13	9	4	9	0	2	78	13	53
2011	RCO-03	63	14	7	7	2	0	7	82	10	150
2011	RCO-04	57	18	6	8	4	0	5	80	13	289
2011	RCO-05	57	8	11	3	11	0	9	72	16	35

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	20	30	21	12	7	7	3	57	20	431
2017	RCO-02	25	30	23	10	2	5	5	61	14	40
2017	RCO-03	19	31	19	12	8	7	4	56	22	120
2017	RCO-04	21	28	18	14	7	10	1	55	24	215
2017	RCO-05	16	44	32	0	8	0	0	60	8	25

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	41	34	12	7	6	1	75	13	432
2017	RCO-02	53	30	10	0	5	3	85	5	40
2017	RCO-03	40	31	13	10	6	0	71	16	120
2017	RCO-04	37	36	12	7	7	2	74	14	216
2017	RCO-05	44	40	16	0	0	0	84	0	25

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	36	42	10	9	2	1	0	79	11	431
2017	RCO-02	50	37	5	0	3	5	0	92	3	40
2017	RCO-03	32	44	13	8	3	1	0	76	10	120
2017	RCO-04	35	43	9	10	2	1	0	79	12	215
2017	RCO-05	32	52	8	8	0	0	0	84	8	25
2011	RCO	40	36	10	7	5	1	1	77	13	567
2011	RCO-01	26	64	9	0	0	0	0	91	0	11
2011	RCO-02	38	36	9	9	4	4	0	77	14	53
2011	RCO-03	42	32	11	10	3	1	1	75	13	151
2011	RCO-04	41	36	9	7	6	0	1	78	13	290
2011	RCO-05	39	39	8	8	5	0	0	78	14	36

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	33	33	13	8	4	9	0	72	14	431
2017	RCO-02	35	25	15	5	3	18	0	73	9	40
2017	RCO-03	33	39	11	5	3	8	1	79	9	119
2017	RCO-04	32	32	13	9	6	8	0	69	17	216
2017	RCO-05	44	24	8	16	0	8	0	74	17	25
2011	RCO	39	32	11	6	6	6	1	76	12	563
2011	RCO-01	27	45	19	9	0	0	0	72	9	11
2011	RCO-02	38	32	9	6	6	9	0	77	13	53
2011	RCO-03	46	32	9	5	4	3	1	81	10	150
2011	RCO-04	37	33	12	6	6	5	1	74	13	288
2011	RCO-05	33	34	14	0	8	11	0	75	9	36

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	6	19	20	22	10	22	2	33	42	431
2017	RCO-02	15	22	13	10	3	35	3	60	20	40
2017	RCO-03	7	15	21	24	8	21	4	29	43	119
2017	RCO-04	4	20	18	25	11	21	1	31	46	216
2017	RCO-05	4	28	20	28	8	12	0	36	41	25

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	46	41	7	4	2	0	87	6	429
2017	RCO-02	60	35	0	5	0	0	95	5	40
2017	RCO-03	43	45	7	3	2	1	89	4	117
2017	RCO-04	44	39	9	6	3	0	82	8	216
2017	RCO-05	52	40	8	0	0	0	92	0	25

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	28	42	13	10	5	0	71	16	431
2017	RCO-02	41	46	5	5	3	0	87	8	39
2017	RCO-03	30	46	8	12	4	0	76	16	120
2017	RCO-04	27	37	18	10	7	1	65	17	216
2017	RCO-05	24	52	8	12	4	0	76	16	25
2011	RCO	30	38	14	10	9	0	67	19	566
2011	RCO-01	27	54	19	0	0	0	81	0	11
2011	RCO-02	33	39	17	5	6	0	72	11	53
2011	RCO-03	35	37	11	9	7	0	72	17	150
2011	RCO-04	26	36	14	14	10	0	61	24	290
2011	RCO-05	31	42	17	3	8	0	72	11	36

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	44	30	14	6	4	2	0	76	10	432
2017	RCO-02	60	25	5	5	0	3	3	90	5	40
2017	RCO-03	40	39	11	4	3	3	0	81	8	120
2017	RCO-04	42	26	17	6	6	1	0	69	13	216
2017	RCO-05	48	32	20	0	0	0	0	80	0	25
2011	RCO	42	32	12	7	6	0	0	74	14	567
2011	RCO-01	18	64	9	9	0	0	0	82	9	11
2011	RCO-02	46	34	13	3	4	0	0	80	7	53
2011	RCO-03	49	30	12	5	3	0	0	79	9	151
2011	RCO-04	39	31	12	9	8	0	0	70	17	290
2011	RCO-05	42	28	14	8	8	0	0	70	16	36

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	35	42	11	7	5	1	0	77	12	432
2017	RCO-02	43	43	8	2	5	0	0	85	7	40
2017	RCO-03	36	40	10	8	4	1	1	77	13	120
2017	RCO-04	34	42	10	6	6	1	0	78	12	216
2017	RCO-05	32	40	16	12	0	0	0	72	12	25
2011	RCO	35	34	13	10	8	0	0	68	18	564
2011	RCO-01	27	36	19	18	0	0	0	64	18	11
2011	RCO-02	39	36	8	9	8	0	0	75	17	52
2011	RCO-03	39	34	14	7	5	0	1	74	12	151
2011	RCO-04	31	33	15	11	10	0	0	64	21	288
2011	RCO-05	36	31	8	22	3	0	0	67	25	36

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	72	13	5	2	2	6	91	4	432
2017	RCO-02	82	5	5	0	3	5	92	3	40
2017	RCO-03	73	16	3	1	3	6	94	4	120
2017	RCO-04	70	14	6	2	2	6	89	4	216
2017	RCO-05	64	12	4	8	4	8	83	13	25
2011	RCO	72	11	4	3	4	6	89	7	567
2011	RCO-01	53	37	0	0	9	0	91	9	11
2011	RCO-02	78	7	2	4	8	2	86	12	53
2011	RCO-03	70	13	3	3	4	7	89	7	151
2011	RCO-04	74	10	3	2	4	6	90	7	290
2011	RCO-05	70	3	11	6	6	6	77	12	36

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	48	25	11	5	3	4	3	79	9	430
2017	RCO-02	65	18	8	3	3	3	3	87	5	40
2017	RCO-03	44	31	9	6	1	3	7	83	7	120
2017	RCO-04	44	24	13	6	6	5	2	74	12	214
2017	RCO-05	56	20	12	0	0	8	4	86	0	25
2011	RCO	48	28	8	6	5	3	2	80	11	565
2011	RCO-01	46	28	9	0	9	0	8	81	9	11
2011	RCO-02	45	25	9	5	2	11	2	81	8	52
2011	RCO-03	56	20	5	8	4	4	2	81	13	150
2011	RCO-04	43	33	9	5	5	2	2	79	11	290
2011	RCO-05	53	30	6	3	6	0	3	86	9	36

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	48	30	13	5	3	1	78	9	431
2017	RCO-02	60	25	10	0	3	3	87	3	40
2017	RCO-03	47	33	15	6	0	0	79	6	120
2017	RCO-04	45	28	13	7	6	2	74	13	215
2017	RCO-05	68	24	4	4	0	0	92	4	25

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	48	28	13	4	5	1	78	10	430
2017	RCO-02	65	18	10	2	3	3	85	5	40
2017	RCO-03	52	32	9	3	4	1	84	7	120
2017	RCO-04	43	27	15	5	8	1	71	13	215
2017	RCO-05	48	36	4	12	0	0	84	12	25

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	46	30	13	7	5	0	76	12	431
2017	RCO-02	60	18	13	7	3	0	78	10	40
2017	RCO-03	48	32	10	8	3	1	80	10	120
2017	RCO-04	41	30	15	6	7	0	71	14	215
2017	RCO-05	60	24	4	12	0	0	84	12	25

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	19	37	16	16	5	3	5	60	22	63
2017	RCO-03	28	28	6	11	6	11	11	71	21	18
2017	RCO-04	14	41	22	16	5	0	3	56	22	37

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	31	36	16	7	3	6	72	11	432
2017	RCO-02	33	30	10	7	3	18	76	12	40
2017	RCO-03	26	38	22	7	3	5	67	11	120
2017	RCO-04	32	37	14	7	5	6	73	12	216
2017	RCO-05	36	40	20	4	0	0	76	4	25
2011	RCO	22	30	19	11	11	7	56	23	565
2011	RCO-01	0	47	9	8	18	18	57	32	11
2011	RCO-02	15	25	28	8	6	19	49	16	53
2011	RCO-03	27	32	19	7	9	7	63	17	150
2011	RCO-04	22	30	18	12	12	6	55	26	289
2011	RCO-05	28	25	20	11	16	0	53	27	36

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	22	39	18	13	6	2	62	19	431
2017	RCO-02	25	45	15	8	5	3	72	13	40
2017	RCO-03	19	35	23	18	3	2	55	21	120
2017	RCO-04	22	40	14	13	9	2	64	22	216
2017	RCO-05	24	44	28	4	0	0	68	4	25
2011	RCO	14	25	19	19	21	2	40	41	565
2011	RCO-01	0	31	31	29	9	0	31	38	10
2011	RCO-02	12	25	17	19	23	6	38	44	53
2011	RCO-03	16	30	21	17	14	2	47	32	151
2011	RCO-04	14	25	16	20	24	0	39	44	289
2011	RCO-05	8	17	20	20	36	0	25	55	36

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	10	35	24	17	8	6	48	27	431
2017	RCO-02	18	28	23	15	5	13	52	23	40
2017	RCO-03	8	33	23	22	9	6	43	33	120
2017	RCO-04	10	36	25	16	9	4	48	26	215
2017	RCO-05	4	56	28	8	4	0	60	12	25
2011	RCO	7	26	23	21	20	4	34	43	565
2011	RCO-01	0	19	47	26	8	0	19	35	11
2011	RCO-02	2	23	25	18	19	13	28	43	53
2011	RCO-03	9	32	21	18	15	5	43	35	150
2011	RCO-04	7	26	22	22	22	1	33	44	290
2011	RCO-05	6	17	20	20	36	3	23	57	36

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	17	33	20	13	9	8	54	24	431
2017	RCO-02	20	40	13	13	5	10	67	20	40
2017	RCO-03	14	29	24	16	8	9	48	26	119
2017	RCO-04	16	35	19	12	12	6	54	25	216
2017	RCO-05	28	28	28	8	0	8	61	9	25
2011	RCO	11	25	18	20	18	8	39	41	565
2011	RCO-01	0	28	28	19	17	8	31	39	11
2011	RCO-02	8	30	13	15	23	11	43	42	53
2011	RCO-03	14	30	14	18	15	9	48	36	150
2011	RCO-04	10	23	20	23	18	6	35	44	290
2011	RCO-05	14	8	28	17	27	6	24	47	36

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	9	37	24	18	11	2	46	29	429
2017	RCO-02	13	45	20	8	10	5	60	18	40
2017	RCO-03	6	33	23	22	14	2	40	37	118
2017	RCO-04	10	34	27	18	10	1	45	28	215
2017	RCO-05	0	48	28	20	4	0	48	24	25
2011	RCO	9	27	20	21	23	1	36	44	564
2011	RCO-01	0	28	28	35	9	0	28	44	11
2011	RCO-02	8	17	31	19	23	2	25	43	53
2011	RCO-03	12	33	18	20	15	3	46	36	150
2011	RCO-04	8	25	19	21	27	1	33	48	290
2011	RCO-05	9	20	14	17	40	0	29	57	35

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	15	46	19	14	6	1	61	20	432
2017	RCO-02	15	57	10	15	3	0	72	18	40
2017	RCO-03	13	36	21	21	10	0	48	31	120
2017	RCO-04	16	49	19	11	5	1	66	15	216
2017	RCO-05	16	40	36	4	4	0	56	8	25
2011	RCO	14	36	15	19	15	0	50	35	566
2011	RCO-01	9	47	28	8	8	0	55	17	11
2011	RCO-02	11	38	17	21	13	0	49	34	53
2011	RCO-03	19	36	14	16	14	1	56	30	151
2011	RCO-04	13	37	15	19	16	0	50	35	289
2011	RCO-05	14	31	6	33	16	0	45	50	36

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	44	40	9	5	1	2	0	85	5	432
2017	RCO-02	40	42	10	3	3	0	3	85	5	40
2017	RCO-03	28	44	16	8	1	3	0	75	9	120
2017	RCO-04	51	38	6	4	0	1	0	90	4	216
2017	RCO-05	52	40	4	4	0	0	0	92	4	25
2011	RCO	44	35	11	4	3	3	1	82	7	564
2011	RCO-01	27	47	26	0	0	0	0	74	0	11
2011	RCO-02	32	42	12	2	4	8	0	81	6	50
2011	RCO-03	43	33	9	6	3	5	1	81	9	151
2011	RCO-04	47	34	10	4	2	2	0	83	7	290
2011	RCO-05	50	36	8	3	3	0	0	86	5	36

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	31	35	16	10	3	4	0	69	14	430
2017	RCO-02	20	43	10	10	0	13	5	76	12	40
2017	RCO-03	23	36	23	11	3	4	0	61	15	119
2017	RCO-04	35	32	16	10	4	2	0	69	14	216
2017	RCO-05	46	42	8	4	0	0	0	88	4	24
2011	RCO	32	33	14	10	7	3	1	67	18	565
2011	RCO-01	21	50	0	20	9	0	0	71	29	10
2011	RCO-02	25	31	14	19	6	6	0	60	26	52
2011	RCO-03	28	41	13	10	3	3	3	73	13	151
2011	RCO-04	35	30	14	10	8	2	1	67	19	290
2011	RCO-05	39	28	20	5	8	0	0	67	14	36

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	16	34	25	14	6	4	1	53	21	430
2017	RCO-02	13	33	30	17	3	3	3	48	21	40
2017	RCO-03	8	33	27	17	11	4	1	43	29	120
2017	RCO-04	21	32	24	15	4	4	0	55	20	215
2017	RCO-05	21	50	25	0	0	4	0	74	0	24
2011	RCO	15	38	21	14	7	4	0	56	22	562
2011	RCO-01	0	70	21	9	0	0	0	70	9	10
2011	RCO-02	13	32	23	20	4	8	0	49	26	53
2011	RCO-03	16	37	27	8	7	5	0	56	16	149
2011	RCO-04	16	39	17	17	8	4	0	57	25	288
2011	RCO-05	14	42	20	8	11	6	0	59	20	36

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	10	20	22	14	14	18	1	38	35	432
2017	RCO-02	10	18	28	12	5	25	3	38	24	40
2017	RCO-03	7	20	22	18	12	20	3	34	38	120
2017	RCO-04	12	20	20	14	18	16	0	38	38	216
2017	RCO-05	24	20	24	8	8	16	0	52	19	25
2011	RCO	9	21	20	17	16	14	2	36	40	565
2011	RCO-01	0	31	10	30	9	20	0	38	49	10
2011	RCO-02	10	17	17	17	17	21	2	34	44	53
2011	RCO-03	9	24	21	15	10	18	3	42	32	151
2011	RCO-04	10	21	20	19	18	11	1	35	42	289
2011	RCO-05	11	19	19	11	25	8	6	35	42	36

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	49	25	11	7	3	1	4	78	10	430
2017	RCO-02	52	28	8	3	3	3	5	86	5	40
2017	RCO-03	42	28	17	5	3	2	3	73	9	118
2017	RCO-04	50	24	8	9	3	1	5	79	12	216
2017	RCO-05	48	20	12	16	4	0	0	68	20	25

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	59	21	7	3	1	4	4	88	5	428
2017	RCO-02	70	13	10	3	0	0	5	87	3	40
2017	RCO-03	59	27	6	3	0	2	3	90	4	117
2017	RCO-04	60	19	7	3	2	5	4	86	6	215
2017	RCO-05	52	24	8	0	4	4	8	86	5	25
2011	RCO	52	20	11	4	1	3	8	82	6	567
2011	RCO-01	36	36	8	19	0	0	0	73	19	11
2011	RCO-02	45	22	13	8	0	6	6	76	9	53
2011	RCO-03	52	23	9	3	1	6	6	85	5	151
2011	RCO-04	55	19	11	4	1	2	9	83	5	290
2011	RCO-05	64	11	8	6	3	3	6	82	9	36

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	14	37	18	17	11	2	0	52	29	430
2017	RCO-02	28	40	8	15	10	0	0	68	25	40
2017	RCO-03	18	32	21	19	8	1	1	50	28	119
2017	RCO-04	11	39	17	18	13	2	0	51	32	216
2017	RCO-05	8	29	46	8	4	4	0	39	13	24
2011	RCO	13	30	18	19	19	1	0	43	39	567
2011	RCO-01	9	19	19	45	9	0	0	28	53	11
2011	RCO-02	13	29	21	23	13	2	0	43	36	53
2011	RCO-03	15	37	16	18	12	1	0	53	30	151
2011	RCO-04	11	26	18	21	24	1	0	37	45	290
2011	RCO-05	25	36	14	8	16	0	0	61	25	36

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	14	33	16	18	15	2	1	49	35	431
2017	RCO-02	25	35	13	17	5	5	0	63	23	40
2017	RCO-03	14	34	13	21	15	2	1	50	37	119
2017	RCO-04	12	32	19	19	18	2	0	44	37	216
2017	RCO-05	16	48	8	8	12	4	4	70	22	25
2011	RCO	14	24	17	20	22	1	2	39	44	566
2011	RCO-01	9	36	18	28	0	8	0	50	31	11
2011	RCO-02	15	27	15	17	23	2	2	43	41	53
2011	RCO-03	17	31	20	19	10	2	1	50	30	151
2011	RCO-04	11	17	18	23	29	1	1	29	53	289
2011	RCO-05	22	36	6	6	22	0	8	63	30	36

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	20	46	18	11	4	1	67	15	430
2017	RCO-02	23	45	15	12	3	3	69	15	40
2017	RCO-03	17	50	18	11	3	3	68	14	119
2017	RCO-04	20	42	19	12	7	0	63	18	215
2017	RCO-05	32	48	16	4	0	0	80	4	25

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	35	36	18	3	3	4	0	75	7	429
2017	RCO-02	50	23	15	7	3	3	0	75	10	40
2017	RCO-03	33	38	21	3	1	3	1	74	4	119
2017	RCO-04	33	36	18	3	5	6	0	73	8	214
2017	RCO-05	44	44	12	0	0	0	0	88	0	25

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	37	45	10	4	2	2	0	84	6	432
2017	RCO-02	38	43	5	10	0	3	3	85	10	40
2017	RCO-03	38	48	11	3	0	0	1	86	3	120
2017	RCO-04	37	45	11	3	3	2	0	83	7	216
2017	RCO-05	52	36	8	4	0	0	0	88	4	25
2011	RCO	34	39	13	7	5	2	0	74	12	565
2011	RCO-01	19	46	27	0	9	0	0	64	9	11
2011	RCO-02	34	37	17	6	2	4	0	75	8	53
2011	RCO-03	42	39	11	5	2	1	0	82	7	150
2011	RCO-04	33	39	12	8	6	2	0	73	14	290
2011	RCO-05	28	34	17	8	11	3	0	63	20	36

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	51	37	6	3	3	0	88	6	432
2017	RCO-02	55	40	5	0	0	0	95	0	40
2017	RCO-03	46	43	8	3	1	0	89	3	120
2017	RCO-04	49	34	6	5	6	0	83	10	216
2017	RCO-05	68	28	4	0	0	0	96	0	25
2011	RCO	39	37	11	7	6	0	76	13	563
2011	RCO-01	0	65	26	9	0	0	65	9	11
2011	RCO-02	30	43	15	6	4	2	75	10	53
2011	RCO-03	55	33	5	5	1	0	89	7	149
2011	RCO-04	34	37	13	8	8	0	72	16	289
2011	RCO-05	39	34	8	8	11	0	73	19	36

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	42	32	14	6	4	1	0	75	11	432
2017	RCO-02	43	45	5	0	5	0	3	90	5	40
2017	RCO-03	38	31	20	7	3	1	0	70	10	120
2017	RCO-04	43	28	15	8	6	0	0	71	14	216
2017	RCO-05	48	48	0	4	0	0	0	96	4	25
2011	RCO	26	36	19	10	8	1	0	62	19	567
2011	RCO-01	9	56	26	0	9	0	0	65	9	11
2011	RCO-02	23	34	22	9	6	6	0	60	16	53
2011	RCO-03	29	37	18	10	7	0	0	66	17	151
2011	RCO-04	25	35	19	12	9	0	0	60	20	290
2011	RCO-05	34	31	16	8	11	0	0	64	19	36

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	37	37	14	7	4	0	74	12	432
2017	RCO-02	38	48	0	10	5	0	85	15	40
2017	RCO-03	37	34	18	8	3	1	71	11	120
2017	RCO-04	38	34	14	8	6	0	71	14	216
2017	RCO-05	32	56	12	0	0	0	88	0	25
2011	RCO	22	34	18	14	11	0	57	25	566
2011	RCO-01	9	47	36	0	9	0	56	9	11
2011	RCO-02	23	34	15	19	8	2	58	27	53
2011	RCO-03	26	38	15	13	8	0	64	21	151
2011	RCO-04	21	34	17	15	13	0	55	28	290
2011	RCO-05	22	25	22	19	11	0	47	30	36

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	39	27	17	7	5	4	1	69	13	432
2017	RCO-02	38	33	13	5	10	0	3	72	15	40
2017	RCO-03	38	29	18	7	5	4	0	70	12	120
2017	RCO-04	40	24	18	8	5	5	0	67	14	216
2017	RCO-05	40	40	8	0	4	8	0	87	4	25
2011	RCO	32	28	18	9	7	5	1	63	18	566
2011	RCO-01	9	56	18	8	9	0	0	65	17	11
2011	RCO-02	29	22	15	7	10	13	4	61	20	53
2011	RCO-03	30	36	16	9	7	3	0	68	16	151
2011	RCO-04	33	26	18	11	8	4	1	62	19	290
2011	RCO-05	50	19	22	0	5	0	3	72	5	36

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	RCO	14	60	25	431
2017	RCO-02	10	70	20	40
2017	RCO-03	13	63	24	120
2017	RCO-04	17	56	27	215
2017	RCO-05	12	72	16	25
2011	RCO	15	53	32	567
2011	RCO-01	27	47	26	11
2011	RCO-02	26	49	25	53
2011	RCO-03	11	56	33	151
2011	RCO-04	15	53	32	290
2011	RCO-05	16	59	25	36

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	RCO	29	24	13	24	2	8	62
2017	RCO-03	13	27	13	33	0	13	15
2017	RCO-04	33	25	14	19	0	8	36
2011	RCO	30	11	20	32	9999	7	86
2011	RCO-02	7	0	36	50	9999	7	14
2011	RCO-03	25	6	25	31	9999	13	16
2011	RCO-04	37	14	14	28	9999	7	43

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	RCO	10	90	432
2017	RCO-03	10	90	120
2017	RCO-04	13	87	216

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	RCO	53	45
2017	RCO-03	58	12
2017	RCO-04	52	27

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	RCO	51	45
2017	RCO-03	42	12
2017	RCO-04	56	27

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	RCO-04	0	27

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	RCO	45
2017	RCO-03	12
2017	RCO-04	27

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	RCO	13	45

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	RCO	45
2017	RCO-03	12
2017	RCO-04	27

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	RCO	38	45
2017	RCO-04	41	27

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	RCO	40	45
2017	RCO-04	44	27

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	RCO	47	45
2017	RCO-03	42	12
2017	RCO-04	52	27

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	RCO	31	45
2017	RCO-03	50	12
2017	RCO-04	30	27

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	RCO	31	45
2017	RCO-04	37	27

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	RCO	53	45
2017	RCO-03	42	12
2017	RCO-04	59	27

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	RCO	35	45
2017	RCO-04	33	27

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	RCO	45
2017	RCO-03	12
2017	RCO-04	27

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	RCO	35	45
2017	RCO-04	41	27

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	RCO	24	45
2017	RCO-03	42	12

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	RCO	44	45
2017	RCO-03	67	12
2017	RCO-04	33	27

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	RCO	31	45
2017	RCO-03	42	12
2017	RCO-04	22	27

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	RCO	18	45

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	RCO	18	45
2017	RCO-03	0	12
2017	RCO-04	26	27

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	RCO	18	45
2017	RCO-04	19	27

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	RCO	27	45
2017	RCO-04	30	27

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	RCO	16	44

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	RCO	23	44

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	RCO	11	44

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	RCO	14	44

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	RCO	34	44
2017	RCO-04	38	26

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	RCO	11	44

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	RCO	52	44
2017	RCO-03	42	12
2017	RCO-04	58	26

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	RCO-03	0	12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	RCO	39	44
2017	RCO-04	46	26

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	RCO	44
2017	RCO-03	12
2017	RCO-04	26

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	RCO	11	44
2017	RCO-03	0	12
2017	RCO-04	19	26

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	RCO	93	7	45
2017	RCO-03	92	8	12
2017	RCO-04	96	4	27

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	11	15	18	6	4	35	11	47	19	431
2017	RCO-02	10	5	20	5	0	35	25	38	12	40
2017	RCO-03	9	15	22	6	3	33	13	45	15	120
2017	RCO-04	10	16	17	7	7	37	8	46	24	215
2017	RCO-05	20	20	8	12	0	40	0	67	20	25

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	25	30	20	6	4	14	2	65	12	431
2017	RCO-02	33	33	15	0	2	15	3	79	3	40
2017	RCO-03	18	33	23	7	1	17	2	62	9	120
2017	RCO-04	23	28	21	6	7	13	1	60	16	215
2017	RCO-05	48	28	8	8	0	8	0	83	9	25
2011	RCO	30	32	18	5	4	11	0	70	10	566
2011	RCO-01	9	45	27	0	0	19	0	67	0	11
2011	RCO-02	31	32	17	4	4	13	0	72	9	53
2011	RCO-03	34	35	15	2	2	11	1	78	5	150
2011	RCO-04	28	30	20	6	4	11	0	66	11	290
2011	RCO-05	31	33	11	8	8	8	0	70	18	36

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	22	51	10	12	3	2	0	75	15	432
2017	RCO-02	18	60	8	12	3	0	0	78	15	40
2017	RCO-03	23	53	8	13	2	1	0	76	15	120
2017	RCO-04	22	50	9	11	4	3	0	75	16	216
2017	RCO-05	36	48	8	8	0	0	0	84	8	25
2011	RCO	23	54	12	8	1	1	1	79	9	566
2011	RCO-01	9	36	28	18	0	9	0	50	20	11
2011	RCO-02	15	47	15	13	4	6	0	66	18	53
2011	RCO-03	24	53	13	7	1	1	2	79	7	150
2011	RCO-04	24	58	9	8	1	0	0	82	9	290
2011	RCO-05	39	50	5	3	0	3	0	92	3	36

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	4	18	25	10	7	31	4	35	27	431
2017	RCO-02	10	21	18	0	8	33	10	55	14	39
2017	RCO-03	3	22	24	9	4	33	5	40	21	120
2017	RCO-04	3	15	26	14	6	32	4	28	32	216
2017	RCO-05	12	24	28	4	16	16	0	43	24	25
2011	RCO	4	22	23	14	9	23	4	36	32	566
2011	RCO-01	0	28	9	36	9	9	8	34	55	11
2011	RCO-02	4	17	19	10	4	41	5	39	25	53
2011	RCO-03	6	23	23	9	5	28	7	44	21	150
2011	RCO-04	3	25	24	16	11	19	2	35	34	290
2011	RCO-05	11	14	25	19	11	17	3	31	38	36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	26	37	11	5	2	19	0	77	9	432
2017	RCO-02	30	42	10	3	0	13	3	85	3	40
2017	RCO-03	28	39	11	2	0	20	0	84	2	120
2017	RCO-04	23	35	13	7	3	19	0	71	13	216
2017	RCO-05	32	44	8	8	0	8	0	83	9	25
2011	RCO	34	33	13	5	3	11	1	76	9	566
2011	RCO-01	18	54	9	19	0	0	0	72	19	11
2011	RCO-02	42	30	15	2	2	9	0	79	4	53
2011	RCO-03	38	32	9	3	1	14	3	85	4	150
2011	RCO-04	31	33	14	7	4	10	0	72	12	290
2011	RCO-05	36	36	14	5	3	6	0	77	9	36

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	23	33	14	6	3	20	0	72	11	431
2017	RCO-02	26	25	10	3	3	31	3	77	8	39
2017	RCO-03	23	39	13	4	2	18	0	77	7	120
2017	RCO-04	22	31	16	7	3	20	0	67	13	216
2017	RCO-05	28	40	12	8	4	8	0	74	13	25
2011	RCO	26	33	15	6	5	13	1	69	13	565
2011	RCO-01	9	55	9	9	9	8	0	70	19	11
2011	RCO-02	26	42	17	4	0	11	0	77	4	53
2011	RCO-03	33	33	8	4	3	15	3	82	8	150
2011	RCO-04	23	31	18	8	7	12	0	62	17	289
2011	RCO-05	22	36	17	8	8	8	0	64	18	36

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	RCO	4	96	432
2017	RCO-04	6	94	216

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	RCO	42	19
2017	RCO-04	36	14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	RCO	89	19
2017	RCO-04	86	14

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	RCO-04	0	14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	RCO	42	19
2017	RCO-04	43	14

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	RCO	32	19
2017	RCO-04	36	14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	RCO	37	19
2017	RCO-04	43	14

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	RCO	26	19
2017	RCO-04	36	14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	RCO	26	19
2017	RCO-04	36	14

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	RCO	0	19
2017	RCO-04	0	14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	RCO	37	19

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	RCO	0	18
2017	RCO-04	0	13

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	RCO	0	18
2017	RCO-04	0	13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	RCO-04	0	13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	RCO	0	18
2017	RCO-04	0	13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	RCO	33	18

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	RCO	0	18
2017	RCO-04	0	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	RCO	61	18
2017	RCO-04	54	13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	RCO	0	18
2017	RCO-04	0	13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	RCO	95	5	19
2017	RCO-04	100	0	14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	11	14	19	3	2	42	8	51	10	432
2017	RCO-02	10	2	15	3	3	50	18	38	16	40
2017	RCO-03	10	15	22	3	2	38	11	49	8	120
2017	RCO-04	11	13	18	4	2	44	6	50	13	216
2017	RCO-05	16	28	28	0	0	28	0	61	0	25

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	26	30	16	6	3	19	1	70	10	431
2017	RCO-02	35	25	10	7	3	20	0	75	12	40
2017	RCO-03	18	35	19	5	2	21	0	67	8	120
2017	RCO-04	28	27	15	6	4	19	1	69	12	215
2017	RCO-05	40	40	12	4	0	4	0	83	4	25
2011	RCO	35	35	17	2	2	8	0	77	4	566
2011	RCO-01	18	45	19	0	0	19	0	77	0	11
2011	RCO-02	36	41	10	0	2	11	0	87	2	53
2011	RCO-03	34	36	19	2	0	7	1	77	2	150
2011	RCO-04	35	34	18	3	1	9	0	76	5	290
2011	RCO-05	34	39	14	3	11	0	0	73	14	36

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	45	30	13	6	4	1	1	77	10	431
2017	RCO-02	51	23	13	10	3	0	0	74	13	39
2017	RCO-03	47	32	11	3	4	2	3	82	7	120
2017	RCO-04	44	32	13	7	3	0	0	76	10	216
2017	RCO-05	40	36	8	4	12	0	0	76	16	25

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	15	29	28	19	9	44	28	432
2017	RCO-02	13	43	25	18	3	55	20	40
2017	RCO-03	16	28	29	19	8	44	27	120
2017	RCO-04	13	30	26	20	10	43	30	216
2017	RCO-05	12	8	44	24	12	20	36	25

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	21	35	23	14	6	1	57	20	429
2017	RCO-02	25	48	17	10	0	0	73	10	40
2017	RCO-03	22	35	24	13	4	3	58	17	120
2017	RCO-04	19	34	25	13	8	1	54	21	213
2017	RCO-05	20	24	24	28	4	0	44	32	25

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	16	27	24	17	11	2	2	45	30	432
2017	RCO-02	10	43	27	13	5	3	0	54	18	40
2017	RCO-03	17	29	25	13	13	2	2	47	27	120
2017	RCO-04	14	27	23	19	11	2	2	44	32	216
2017	RCO-05	12	12	28	32	16	0	0	24	48	25

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	32	33	17	10	4	4	67	15	432
2017	RCO-02	37	40	10	10	0	3	79	10	40
2017	RCO-03	34	34	19	7	2	4	71	9	120
2017	RCO-04	29	31	18	11	6	5	64	17	216
2017	RCO-05	16	40	16	20	8	0	56	28	25

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	26	36	22	11	5	62	15	432
2017	RCO-02	30	33	20	10	8	62	18	40
2017	RCO-03	32	38	19	8	3	70	11	120
2017	RCO-04	22	34	26	13	5	56	18	216
2017	RCO-05	20	52	16	4	8	72	12	25

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	18	35	26	13	6	1	54	20	432
2017	RCO-02	18	53	17	13	0	0	70	13	40
2017	RCO-03	17	30	30	15	5	3	48	21	120
2017	RCO-04	19	34	25	14	8	0	52	22	216
2017	RCO-05	16	44	28	8	4	0	60	12	25

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	15	29	28	17	9	0	45	27	432
2017	RCO-02	20	35	25	20	0	0	55	20	40
2017	RCO-03	13	25	33	18	10	1	39	29	120
2017	RCO-04	13	28	28	19	11	0	41	30	216
2017	RCO-05	24	40	28	0	8	0	64	8	25

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	18	36	24	13	8	0	0	55	21	432
2017	RCO-02	20	33	35	10	3	0	0	53	13	40
2017	RCO-03	16	35	24	15	8	1	1	52	24	120
2017	RCO-04	16	38	21	14	10	0	0	55	24	216
2017	RCO-05	24	44	28	0	4	0	0	68	4	25

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	26	32	23	12	5	1	59	17	432
2017	RCO-02	28	53	12	5	3	0	80	8	40
2017	RCO-03	30	31	20	11	6	3	62	17	120
2017	RCO-04	21	31	26	15	6	0	52	21	216
2017	RCO-05	28	28	32	8	4	0	56	12	25

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	66	20	9	3	1	1	87	4	432
2017	RCO-02	72	18	8	0	3	0	90	3	40
2017	RCO-03	68	24	5	2	0	2	93	2	120
2017	RCO-04	66	18	11	2	1	1	85	3	216
2017	RCO-05	68	20	8	4	0	0	88	4	25

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	83	9	3	3	1	1	92	4	432
2017	RCO-02	90	5	5	0	0	0	95	0	40
2017	RCO-03	83	11	2	2	2	2	95	3	120
2017	RCO-04	81	8	5	5	2	0	89	6	216
2017	RCO-05	80	20	0	0	0	0	100	0	25

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	58	28	9	3	1	0	87	4	432
2017	RCO-02	70	28	2	0	0	0	98	0	40
2017	RCO-03	59	28	9	2	2	1	87	3	120
2017	RCO-04	53	30	12	4	1	0	83	6	216
2017	RCO-05	68	28	4	0	0	0	96	0	25

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	61	22	10	4	3	83	7	430
2017	RCO-02	70	25	5	0	0	95	0	40
2017	RCO-03	65	18	10	4	3	83	7	119
2017	RCO-04	57	23	10	5	5	80	10	215
2017	RCO-05	68	20	12	0	0	88	0	25

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	53	12	4	1	1	30	91	2	432
2017	RCO-02	72	5	0	3	0	20	97	3	40
2017	RCO-03	62	11	4	0	3	21	92	3	120
2017	RCO-04	43	14	6	1	0	37	90	1	216
2017	RCO-05	48	12	4	4	0	32	88	6	25

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	65	20	10	2	0	4	88	2	429
2017	RCO-02	79	10	3	3	0	5	95	3	39
2017	RCO-03	64	18	11	0	1	6	87	1	118
2017	RCO-04	64	22	8	2	0	3	88	3	216
2017	RCO-05	64	24	12	0	0	0	88	0	25

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	56	22	12	4	4	0	2	80	8	432
2017	RCO-02	33	20	25	10	10	0	3	54	21	40
2017	RCO-03	61	14	13	5	4	1	2	77	9	120
2017	RCO-04	58	25	10	2	2	0	2	85	4	216
2017	RCO-05	56	36	4	0	4	0	0	92	4	25

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	58	28	9	2	0	3	88	3	429
2017	RCO-02	51	33	7	3	5	0	85	8	39
2017	RCO-03	58	31	6	2	0	4	92	2	120
2017	RCO-04	59	24	12	3	0	2	85	3	215
2017	RCO-05	48	48	4	0	0	0	96	0	25

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	6	34	38	17	4	40	21	432
2017	RCO-02	8	38	45	8	2	45	10	40
2017	RCO-03	6	33	46	12	4	38	16	120
2017	RCO-04	6	34	34	21	5	40	25	216
2017	RCO-05	4	36	40	16	4	40	20	25

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	5	18	41	28	8	36	23	431
2017	RCO-02	3	15	53	25	5	30	17	40
2017	RCO-03	3	16	47	26	8	34	19	119
2017	RCO-04	6	19	35	31	7	38	26	216
2017	RCO-05	4	24	36	32	4	36	28	25

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	8	24	29	19	11	9	35	34	432
2017	RCO-02	10	20	35	20	7	8	33	29	40
2017	RCO-03	5	25	33	18	11	9	33	31	120
2017	RCO-04	8	24	26	22	13	8	35	37	216
2017	RCO-05	8	40	32	12	4	4	50	17	25

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	17	37	18	17	6	4	57	24	431
2017	RCO-02	20	53	10	10	2	5	77	13	40
2017	RCO-03	16	43	21	13	6	2	60	19	120
2017	RCO-04	18	30	18	22	8	4	50	31	215
2017	RCO-05	16	52	16	4	4	8	74	9	25

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	RCO	10	90	432
2017	RCO-02	17	83	40
2017	RCO-03	7	93	120
2017	RCO-04	10	90	216

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	RCO	74	26	42
2017	RCO-04	62	38	21

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	52	38	0	0	6	3	0	93	7	31
2017	RCO-04	54	38	0	0	8	0	0	92	8	13

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	70	16	3	1	10	1	78	22	431
2017	RCO-02	60	23	5	0	13	0	68	32	40
2017	RCO-03	74	13	1	0	12	0	84	16	120
2017	RCO-04	71	15	2	1	9	2	79	21	216
2017	RCO-05	63	21	0	4	13	0	71	29	24

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	RCO	8	80
2017	RCO-02	20	10
2017	RCO-03	6	16
2017	RCO-04	5	39

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	RCO	18	80
2017	RCO-02	50	10
2017	RCO-03	19	16
2017	RCO-04	12	39

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	RCO	11	80
2017	RCO-02	10	10
2017	RCO-03	6	16
2017	RCO-04	13	39

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	RCO	18	80
2017	RCO-02	10	10
2017	RCO-03	25	16
2017	RCO-04	20	39

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	Total responses
2017	RCO	80
2017	RCO-02	10
2017	RCO-03	16
2017	RCO-04	39

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	RCO	60	80
2017	RCO-02	40	10
2017	RCO-03	56	16
2017	RCO-04	67	39

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	Total responses
2017	RCO	21	60	11	7	1	82
2017	RCO-02	9	82	9	0	0	11
2017	RCO-03	24	65	12	0	0	17
2017	RCO-04	26	52	13	9	0	39

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	13	24	20	12	2	2	25	51	21	84
2017	RCO-02	18	18	18	9	0	0	36	57	14	11
2017	RCO-03	18	29	18	12	0	6	18	62	15	17
2017	RCO-04	13	23	23	14	3	3	23	47	22	40

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	RCO	5	11	23	6	7	7	42	31	25	84
2017	RCO-02	18	9	27	0	9	0	36	43	14	11
2017	RCO-03	6	12	18	6	6	12	41	38	25	17
2017	RCO-04	3	13	23	5	7	8	43	31	23	40

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - RCO

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me