2017 Public Service Employee Survey Results for the Public Service by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 47 5 12 6 0 0 77 18 59783
2017 Does not provide services to public 34 47 5 11 4 0 0 80 15 113947
2014 Provides services to public 29 47 6 12 5 0 0 76 18 62566
2014 Does not provide services to public 33 46 5 11 4 0 0 80 15 117398
2011 Provides services to public 33 47 5 11 4 0 0 79 16 72254
2011 Does not provide services to public 37 46 4 9 3 0 0 84 12 124971
2008 Provides services to public 33 48 5 10 4 0 0 80 15 64100
2008 Does not provide services to public 38 45 4 9 3 0 0 84 12 99604

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 23 4 3 1 0 1 92 4 59638
2017 Does not provide services to public 69 21 4 3 1 1 1 92 4 113721
2014 Provides services to public 67 23 4 3 2 0 1 91 4 62552
2014 Does not provide services to public 68 22 4 3 1 1 1 91 4 117386
2011 Provides services to public 70 21 4 3 1 0 1 92 4 72251
2011 Does not provide services to public 71 20 4 3 1 1 1 92 4 124942
2008 Provides services to public 70 22 3 3 1 0 1 92 4 64037
2008 Does not provide services to public 71 19 4 3 1 0 1 92 4 99485

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 19 5 5 3 0 1 87 7 59728
2017 Does not provide services to public 65 20 5 6 3 0 1 86 9 113881
2014 Provides services to public 66 20 5 5 3 0 2 87 8 62537
2014 Does not provide services to public 63 20 6 6 3 0 1 85 10 117343
2011 Provides services to public 68 18 5 5 3 0 2 87 8 72206
2011 Does not provide services to public 66 19 5 6 3 0 1 85 10 124908
2008 Provides services to public 68 18 5 5 3 0 1 87 8 64059
2008 Does not provide services to public 66 18 5 7 3 0 1 85 10 99522

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 8 12 8 0 0 71 21 59710
2017 Does not provide services to public 41 35 7 10 6 0 0 77 16 113855
2014 Provides services to public 36 35 8 12 8 0 0 71 21 62524
2014 Does not provide services to public 42 35 7 10 6 0 0 77 16 117326
2011 Provides services to public 36 37 9 11 7 0 0 73 18 72091
2011 Does not provide services to public 42 37 7 9 5 0 0 79 14 124713

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 40 11 16 10 0 0 63 26 59741
2017 Does not provide services to public 27 40 12 14 7 0 0 67 21 113875
2014 Provides services to public 22 40 12 17 10 0 0 61 27 62542
2014 Does not provide services to public 25 39 12 15 8 0 0 64 23 117357
2011 Provides services to public 25 42 12 13 7 0 1 68 21 72217
2011 Does not provide services to public 28 40 13 12 6 0 1 69 18 124861
2008 Provides services to public 23 43 12 14 7 0 0 67 21 64113
2008 Does not provide services to public 26 41 13 12 6 0 1 68 19 99604

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 39 12 6 4 0 0 78 10 59712
2017 Does not provide services to public 42 39 10 6 3 0 0 81 9 113798
2014 Provides services to public 38 39 12 7 4 0 0 77 11 62577
2014 Does not provide services to public 39 39 11 7 4 0 0 79 11 117393
2011 Provides services to public 42 36 12 6 4 0 0 78 10 72165
2011 Does not provide services to public 43 37 10 6 4 0 0 80 10 124865
2008 Provides services to public 37 41 12 7 4 0 0 78 11 64119
2008 Does not provide services to public 39 41 10 7 4 0 0 80 10 99619

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 38 8 6 3 0 0 83 9 59666
2017 Does not provide services to public 48 37 7 5 3 0 0 85 8 113718
2014 Provides services to public 43 38 9 6 4 0 0 82 10 62543
2014 Does not provide services to public 45 37 8 6 3 0 0 83 9 117338
2011 Provides services to public 44 39 8 5 3 0 0 84 9 72233
2011 Does not provide services to public 46 38 7 5 3 0 0 85 8 124899
2008 Provides services to public 42 42 8 5 3 0 0 84 8 64142
2008 Does not provide services to public 44 41 7 5 3 0 0 85 8 99640

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 38 9 9 5 0 0 78 14 59586
2017 Does not provide services to public 47 36 7 6 3 0 0 84 9 113544
2014 Provides services to public 37 39 10 9 5 0 0 76 14 62523
2014 Does not provide services to public 44 37 9 6 3 0 0 82 9 117306

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 33 12 10 8 0 0 70 18 59670
2017 Does not provide services to public 43 33 10 8 5 0 1 77 13 113735
2014 Provides services to public 32 34 13 11 9 0 1 67 20 62547
2014 Does not provide services to public 39 34 12 9 6 0 1 73 15 117326
2011 Provides services to public 33 36 12 10 7 0 1 71 17 72228
2011 Does not provide services to public 40 36 10 8 5 0 1 77 13 124905

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 24 11 10 12 2 9 63 25 59659
2017 Does not provide services to public 31 23 11 10 11 2 12 63 24 113718
2014 Provides services to public 31 24 11 10 13 2 8 62 26 62561
2014 Does not provide services to public 29 23 11 11 12 2 11 60 27 117357
2011 Provides services to public 32 24 10 11 14 1 8 62 27 72219
2011 Does not provide services to public 30 24 10 12 12 2 11 61 27 124887
2008 Provides services to public 35 24 9 11 12 1 8 65 25 64073
2008 Does not provide services to public 33 24 9 11 12 2 9 64 26 99558

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 43 11 8 5 0 0 76 13 59727
2017 Does not provide services to public 33 44 10 7 5 0 0 77 12 113866
2014 Provides services to public 30 44 12 8 5 0 0 75 14 62581
2014 Does not provide services to public 30 44 12 9 5 0 0 74 14 117398
2011 Provides services to public 35 41 12 8 5 0 0 76 13 72149
2011 Does not provide services to public 34 41 11 8 5 0 0 76 13 124834
2008 Provides services to public 35 42 11 7 5 0 0 77 12 63701
2008 Does not provide services to public 35 42 11 8 4 0 0 77 12 99153

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 34 17 15 13 0 0 55 28 59694
2017 Does not provide services to public 27 36 15 12 9 0 0 63 21 113838
2014 Provides services to public 18 33 18 16 13 0 0 52 30 62558
2014 Does not provide services to public 23 36 17 14 10 0 0 59 24 117366
2011 Provides services to public 18 36 17 16 13 0 0 54 29 72257
2011 Does not provide services to public 23 39 16 13 9 0 0 62 22 124987

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 42 12 10 5 0 0 72 15 59687
2017 Does not provide services to public 29 42 12 11 5 0 0 72 16 113788

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 10 6 4 0 0 79 10 59637
2017 Does not provide services to public 41 40 10 6 3 0 0 81 9 113751
2014 Provides services to public 36 40 12 6 4 1 0 77 11 62561
2014 Does not provide services to public 38 40 12 6 3 1 0 79 9 117348
2011 Provides services to public 35 42 11 6 4 1 0 78 11 72246
2011 Does not provide services to public 38 42 11 6 3 1 0 81 9 124963
2008 Provides services to public 42 39 10 5 3 1 0 82 8 64069
2008 Does not provide services to public 42 39 10 5 3 1 0 82 8 99552

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 35 16 13 12 0 0 60 25 59665
2017 Does not provide services to public 30 38 13 10 8 0 0 68 19 113730

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 34 9 3 2 0 0 86 5 59583
2017 Does not provide services to public 52 35 9 3 2 0 0 87 5 113607
2014 Provides services to public 60 29 7 2 2 0 0 88 4 62538
2014 Does not provide services to public 59 29 8 2 1 0 0 88 4 117321
2011 Provides services to public 58 30 7 3 1 0 0 89 4 72237
2011 Does not provide services to public 57 31 7 2 1 0 0 89 4 124971

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 37 14 14 11 0 0 60 25 59518
2017 Does not provide services to public 31 40 12 11 6 0 0 71 17 113487
2014 Provides services to public 17 38 15 17 13 0 0 55 30 62566
2014 Does not provide services to public 23 41 13 13 9 0 0 65 22 117390
2011 Provides services to public 24 37 14 14 11 0 0 61 24 72184
2011 Does not provide services to public 30 41 12 10 6 0 0 71 17 124877

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 17 13 10 0 0 60 23 59537
2017 Does not provide services to public 35 35 14 9 6 0 0 71 16 113537
2014 Provides services to public 22 34 17 14 11 0 0 57 26 62560
2014 Does not provide services to public 30 36 15 11 7 0 0 67 18 117382

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 15 12 8 0 0 65 20 59545
2017 Does not provide services to public 32 38 14 10 6 0 0 71 16 113526
2014 Provides services to public 25 38 16 12 9 0 0 63 21 62551
2014 Does not provide services to public 29 38 15 11 6 0 0 67 17 117351
2011 Provides services to public 32 40 13 9 5 0 0 72 14 72129
2011 Does not provide services to public 35 40 13 7 3 1 1 76 11 124816

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 11 6 4 0 0 79 10 59476
2017 Does not provide services to public 41 39 11 6 3 0 0 80 9 113433
2014 Provides services to public 39 40 11 5 4 0 0 80 9 62531
2014 Does not provide services to public 39 40 11 6 3 0 0 79 10 117322
2011 Provides services to public 40 41 9 6 3 0 0 82 9 72254
2011 Does not provide services to public 41 41 9 6 3 0 0 83 8 124967
2008 Provides services to public 41 42 8 6 3 0 0 83 8 64122
2008 Does not provide services to public 42 42 8 6 3 0 0 84 8 99587

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 34 16 7 4 0 2 73 11 59757
2017 Does not provide services to public 37 35 16 7 4 0 1 73 11 113904
2014 Provides services to public 36 32 18 7 5 0 1 69 12 62567
2014 Does not provide services to public 34 35 17 7 5 0 1 70 12 117412
2011 Provides services to public 34 32 19 8 5 0 1 67 14 72223
2011 Does not provide services to public 33 35 18 8 5 0 1 69 13 124951
2008 Provides services to public 28 34 20 10 6 0 1 63 16 64097
2008 Does not provide services to public 28 35 20 10 6 0 1 64 16 99588

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 24 34 17 9 1 4 27 38 59465
2017 Does not provide services to public 10 24 36 17 8 1 3 26 36 113390
2014 Provides services to public 12 28 34 16 7 1 2 23 41 62436
2014 Does not provide services to public 11 28 36 16 6 1 2 23 40 117181
2011 Provides services to public 13 28 33 16 7 1 3 24 42 72014
2011 Does not provide services to public 11 27 35 16 7 1 2 24 40 124681
2008 Provides services to public 12 29 35 16 6 1 2 23 42 63951
2008 Does not provide services to public 11 29 35 16 6 1 2 23 41 99447

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 20 28 19 13 3 4 35 36 59313
2017 Does not provide services to public 11 19 28 21 15 3 4 38 31 113097
2014 Provides services to public 15 23 29 18 10 2 3 30 40 62390
2014 Does not provide services to public 13 22 30 20 11 2 3 33 36 117078
2011 Provides services to public 14 22 28 19 11 2 3 32 38 71960
2011 Does not provide services to public 11 20 29 22 13 2 3 37 33 124544
2008 Provides services to public 13 22 29 20 11 2 2 32 37 63851
2008 Does not provide services to public 12 21 29 22 12 2 3 35 35 99287

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 28 16 10 2 5 29 41 59379
2017 Does not provide services to public 17 24 29 15 9 2 4 25 44 113309
2014 Provides services to public 19 24 27 15 8 2 4 25 46 62386
2014 Does not provide services to public 21 26 27 14 7 2 3 22 50 117106
2011 Provides services to public 18 23 28 16 9 2 4 27 44 71931
2011 Does not provide services to public 19 25 29 15 8 2 3 24 46 124532
2008 Provides services to public 16 23 30 18 8 2 3 27 42 63861
2008 Does not provide services to public 17 25 29 16 7 2 3 24 45 99266

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 14 29 26 16 1 6 45 24 59132
2017 Does not provide services to public 8 16 32 25 14 1 3 41 26 112870
2014 Provides services to public 9 15 31 26 13 1 5 42 26 62230
2014 Does not provide services to public 9 18 34 24 11 1 2 37 28 116825
2011 Provides services to public 9 16 30 25 13 1 5 40 27 71823
2011 Does not provide services to public 9 18 33 25 11 1 3 37 28 124406
2008 Provides services to public 9 17 32 26 12 1 4 40 27 63825
2008 Does not provide services to public 9 19 34 24 11 1 2 36 29 99234

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 21 26 16 12 2 5 31 42 59378
2017 Does not provide services to public 16 22 28 17 12 2 4 30 40 113247
2014 Provides services to public 22 24 25 15 9 1 3 25 48 62399
2014 Does not provide services to public 20 25 28 15 8 1 3 24 47 117106
2011 Provides services to public 20 24 26 15 10 1 3 26 47 72009
2011 Does not provide services to public 17 24 29 17 9 1 3 27 43 124637
2008 Provides services to public 18 24 27 17 10 1 3 28 44 63841
2008 Does not provide services to public 16 24 29 18 10 1 3 29 41 99254

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 25 20 14 4 5 37 35 59403
2017 Does not provide services to public 11 18 27 22 15 3 5 40 31 113259
2014 Provides services to public 12 18 26 22 13 3 5 39 33 62369
2014 Does not provide services to public 10 17 28 24 14 3 5 41 30 117039
2011 Provides services to public 13 19 26 21 14 3 5 38 34 71881
2011 Does not provide services to public 10 17 27 24 14 3 5 41 30 124474
2008 Provides services to public 15 22 26 20 11 2 4 33 40 63906
2008 Does not provide services to public 13 22 27 20 11 2 4 34 37 99352

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 22 31 14 9 3 4 25 42 59416
2017 Does not provide services to public 15 23 32 15 9 3 4 26 41 113321
2014 Provides services to public 18 24 30 14 8 2 3 23 44 62405
2014 Does not provide services to public 18 24 31 14 8 2 3 23 44 117106
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 15 6 3 3 0 4 88 6 59717
2017 Does not provide services to public 68 16 6 4 2 0 3 88 7 113870
2014 Provides services to public 71 14 5 3 3 0 4 89 6 62588
2014 Does not provide services to public 69 16 5 4 3 0 3 88 7 117395
2011 Provides services to public 69 14 5 4 3 1 4 88 7 72186
2011 Does not provide services to public 68 16 5 4 3 0 3 87 7 124826
2008 Provides services to public 67 13 5 4 4 1 7 86 8 64082
2008 Does not provide services to public 66 14 5 4 4 1 6 86 9 99582

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 31 16 11 11 4 3 59 24 59726
2017 Does not provide services to public 27 31 15 10 8 5 4 64 20 113810
2014 Provides services to public 26 32 16 11 9 3 2 62 21 62585
2014 Does not provide services to public 29 32 15 10 7 4 3 66 19 117398

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 30 10 10 9 1 0 70 19 59703
2017 Does not provide services to public 43 30 9 9 7 1 0 74 16 113820
2014 Provides services to public 40 30 10 10 8 1 0 71 19 62585
2014 Does not provide services to public 42 30 9 10 7 1 0 74 17 117372

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 34 14 15 10 1 1 60 26 59671
2017 Does not provide services to public 31 35 13 12 7 2 1 67 20 113771
2014 Provides services to public 22 38 14 16 8 1 1 61 25 62590
2014 Does not provide services to public 27 39 12 13 6 2 1 68 19 117399
2011 Provides services to public 22 36 14 16 9 2 1 60 26 72278
2011 Does not provide services to public 28 38 12 13 7 2 1 68 20 124977
2008 Provides services to public 23 37 13 16 9 2 1 61 25 64130
2008 Does not provide services to public 28 38 12 12 7 2 1 68 20 99580

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 27 16 15 14 8 1 51 31 59700
2017 Does not provide services to public 26 28 14 12 9 9 1 61 23 113815
2014 Provides services to public 19 28 17 15 13 7 1 51 31 62584
2014 Does not provide services to public 26 28 15 12 9 8 2 60 23 117383
2011 Provides services to public 22 26 16 15 14 6 1 51 31 72187
2011 Does not provide services to public 29 28 14 12 10 7 1 61 23 124886
2008 Provides services to public 22 28 15 15 13 6 1 54 30 64094
2008 Does not provide services to public 29 29 13 11 9 7 1 63 22 99553

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 18 18 17 14 2 37 42 59673
2017 Does not provide services to public 12 21 18 17 13 17 3 42 36 113803
2014 Provides services to public 10 21 19 19 18 12 2 35 43 62575
2014 Does not provide services to public 11 22 19 18 14 13 3 40 38 117372

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 39 10 8 5 0 0 77 13 59624
2017 Does not provide services to public 44 37 8 7 4 0 0 81 11 113682
2014 Provides services to public 36 41 10 8 4 0 0 78 12 62552
2014 Does not provide services to public 41 39 9 7 3 0 0 81 10 117348
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 35 12 9 7 1 0 72 16 59758
2017 Does not provide services to public 38 35 11 9 5 1 1 74 14 113888
2014 Provides services to public 34 36 13 9 7 1 0 71 16 62593
2014 Does not provide services to public 37 36 12 9 6 1 0 73 15 117415
2011 Provides services to public 31 37 13 11 8 0 0 68 18 72231
2011 Does not provide services to public 34 37 12 10 6 1 0 72 16 124930
2008 Provides services to public 30 35 13 11 9 1 0 66 21 64115
2008 Does not provide services to public 31 36 13 11 8 1 1 68 19 99589

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 31 12 7 6 2 1 75 13 59730
2017 Does not provide services to public 46 30 11 6 4 2 1 78 11 113876
2014 Provides services to public 40 31 13 7 6 2 1 73 13 62583
2014 Does not provide services to public 43 31 12 7 5 2 1 76 12 117403
2011 Provides services to public 38 32 13 8 6 2 1 72 15 72204
2011 Does not provide services to public 42 31 12 7 5 2 1 75 12 124903
2008 Provides services to public 36 32 13 9 7 2 0 70 17 64118
2008 Does not provide services to public 40 31 12 8 6 3 1 73 15 99585

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 11 8 6 1 0 74 15 59700
2017 Does not provide services to public 43 33 10 8 5 1 0 77 13 113836
2014 Provides services to public 38 34 11 9 6 1 0 73 15 62576
2014 Does not provide services to public 41 34 11 9 5 1 0 75 14 117400
2011 Provides services to public 36 35 11 10 7 1 0 71 17 72161
2011 Does not provide services to public 39 35 10 9 6 1 0 74 15 124813
2008 Provides services to public 35 34 11 10 8 1 0 70 19 64088
2008 Does not provide services to public 36 34 10 10 7 1 0 72 18 99555

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 13 4 1 2 0 3 92 4 59652
2017 Does not provide services to public 79 12 3 2 2 0 2 93 3 113737
2014 Provides services to public 76 12 4 1 2 0 4 92 4 62565
2014 Does not provide services to public 78 12 4 2 2 0 3 93 4 117381
2011 Provides services to public 76 12 4 2 2 0 4 92 4 72181
2011 Does not provide services to public 77 12 4 2 2 0 3 92 4 124851
2008 Provides services to public 77 9 3 2 3 1 6 91 5 64065
2008 Does not provide services to public 79 8 3 2 2 0 5 92 5 99505

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 23 8 5 7 3 8 77 14 59642
2017 Does not provide services to public 52 23 7 5 5 3 5 82 11 113717
2014 Provides services to public 44 23 9 5 8 3 8 75 15 62584
2014 Does not provide services to public 49 23 8 5 6 3 6 79 11 117404
2011 Provides services to public 40 26 10 7 9 2 5 72 18 72234
2011 Does not provide services to public 46 26 9 6 7 2 4 77 14 124958

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 9 6 6 1 0 79 13 59675
2017 Does not provide services to public 55 26 8 5 4 1 0 82 10 113756

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 26 11 5 6 2 0 77 11 59690
2017 Does not provide services to public 55 25 10 4 4 2 0 81 9 113826

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 28 11 7 7 0 0 75 14 59603
2017 Does not provide services to public 51 27 10 6 5 0 0 78 12 113668
2014 Provides services to public 44 30 12 7 6 0 0 75 14 62551
2014 Does not provide services to public 48 29 10 7 5 0 0 78 12 117347
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 37 15 13 7 2 4 64 21 9652
2017 Does not provide services to public 25 36 14 10 5 3 6 68 17 29069
2014 Provides services to public 23 37 15 12 7 2 3 64 21 10145
2014 Does not provide services to public 26 35 15 10 5 3 6 68 16 30049

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 30 16 10 10 7 0 61 22 59735
2017 Does not provide services to public 28 32 15 10 7 7 0 65 18 113893
2014 Provides services to public 23 31 17 11 10 8 0 59 22 62533
2014 Does not provide services to public 25 33 17 10 7 8 0 64 18 117353
2011 Provides services to public 21 30 19 12 11 7 1 54 25 72197
2011 Does not provide services to public 23 31 18 11 8 7 0 59 21 124820

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 30 17 14 13 3 0 54 28 59728
2017 Does not provide services to public 25 32 17 13 10 3 0 59 23 113844
2014 Provides services to public 20 29 19 15 14 3 0 50 29 62536
2014 Does not provide services to public 21 32 19 15 10 3 0 55 26 117355
2011 Provides services to public 18 29 20 15 15 3 0 49 31 72132
2011 Does not provide services to public 20 32 19 14 12 3 0 54 26 124743
2008 Provides services to public 19 31 18 14 14 3 0 52 29 64088
2008 Does not provide services to public 22 33 18 13 11 3 0 57 25 99553

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 19 17 15 6 0 45 34 59658
2017 Does not provide services to public 17 30 20 16 11 6 0 50 29 113786
2014 Provides services to public 14 26 21 19 15 5 0 42 36 62535
2014 Does not provide services to public 14 29 21 18 12 5 0 46 32 117300
2011 Provides services to public 11 29 21 20 14 5 0 42 36 72177
2011 Does not provide services to public 12 32 21 18 11 6 0 47 31 124862
2008 Provides services to public 10 29 20 20 15 6 0 42 37 64092
2008 Does not provide services to public 11 32 19 20 12 6 0 46 34 99520

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 25 17 14 18 6 0 47 35 59723
2017 Does not provide services to public 21 28 17 14 14 6 0 52 29 113865
2014 Provides services to public 16 24 18 16 18 7 0 44 37 62542
2014 Does not provide services to public 17 27 19 15 15 6 0 47 33 117322
2011 Provides services to public 14 27 19 16 17 7 0 44 36 72199
2011 Does not provide services to public 16 30 18 15 14 7 0 49 31 124868
2008 Provides services to public 14 27 18 16 16 8 0 45 35 64092
2008 Does not provide services to public 15 30 18 15 14 8 0 49 32 99570

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 30 17 17 16 4 0 48 34 59630
2017 Does not provide services to public 17 32 17 17 12 3 0 51 31 113756
2014 Provides services to public 14 30 18 18 16 3 0 46 35 62519
2014 Does not provide services to public 15 32 18 19 14 3 0 47 34 117283
2011 Provides services to public 13 32 18 20 15 3 0 46 35 72147
2011 Does not provide services to public 13 34 17 20 13 3 0 49 33 124765
2008 Provides services to public 14 35 16 19 12 3 0 51 33 64078
2008 Does not provide services to public 14 36 16 20 12 2 0 51 32 99550
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 40 17 10 7 1 0 65 17 59658
2017 Does not provide services to public 26 41 17 10 5 1 0 68 15 113721
2014 Provides services to public 24 40 18 10 7 2 0 64 17 62601
2014 Does not provide services to public 24 41 18 10 5 2 0 66 16 117392
2011 Provides services to public 24 41 17 11 6 1 0 65 17 72169
2011 Does not provide services to public 25 42 16 10 5 2 0 68 16 124834

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 12 5 3 2 0 80 8 59588
2017 Does not provide services to public 38 41 12 4 2 3 1 82 6 113588
2014 Provides services to public 37 42 11 5 2 2 0 82 7 62577
2014 Does not provide services to public 38 41 12 4 2 4 1 82 6 117339
2011 Provides services to public 34 41 13 6 3 3 0 77 9 72133
2011 Does not provide services to public 36 39 13 5 2 4 1 79 7 124790

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 37 12 9 6 3 1 73 15 59585
2017 Does not provide services to public 35 37 12 8 4 3 1 75 13 113616
2014 Provides services to public 36 38 11 8 5 2 1 76 13 62577
2014 Does not provide services to public 37 37 11 7 4 3 1 77 12 117368
2011 Provides services to public 33 37 12 8 6 3 1 73 15 72096
2011 Does not provide services to public 35 35 11 8 5 4 1 74 14 124732
2008 Provides services to public 30 36 13 10 7 4 1 69 17 64084
2008 Does not provide services to public 31 35 12 10 6 4 1 70 17 99550

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 35 19 11 7 4 1 61 19 59631
2017 Does not provide services to public 24 34 19 11 6 5 1 62 18 113694
2014 Provides services to public 24 35 20 10 6 4 1 62 17 62585
2014 Does not provide services to public 24 34 20 11 6 5 1 61 18 117343
2011 Provides services to public 18 35 21 11 8 5 1 57 20 72176
2011 Does not provide services to public 19 35 21 12 7 6 1 57 20 124810

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 25 17 15 16 8 2 48 34 59588
2017 Does not provide services to public 18 24 17 14 13 10 3 49 32 113638
2014 Provides services to public 16 25 17 16 16 7 1 45 36 62589
2014 Does not provide services to public 16 24 18 15 15 10 2 45 34 117344
2011 Provides services to public 15 24 18 16 16 9 2 43 37 72213
2011 Does not provide services to public 15 23 18 15 14 12 3 44 34 124875

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 18 8 3 2 2 6 85 6 59729
2017 Does not provide services to public 59 21 8 4 2 1 4 85 7 113800
2014 Provides services to public 60 18 8 3 3 2 6 85 6 62580
2014 Does not provide services to public 58 22 8 4 2 1 4 84 7 117382

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 19 6 2 2 2 3 89 5 59688
2017 Does not provide services to public 66 20 6 2 1 3 3 91 3 113758
2014 Provides services to public 65 19 6 2 2 3 3 89 5 62570
2014 Does not provide services to public 65 20 6 2 1 3 3 90 4 117366
2011 Provides services to public 67 19 6 2 2 2 2 89 4 72178
2011 Does not provide services to public 66 19 7 2 1 2 3 90 3 124852
2008 Provides services to public 67 18 6 3 2 2 2 89 5 64111
2008 Does not provide services to public 67 18 7 2 1 2 3 89 4 99579

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 30 17 16 14 3 0 52 30 59646
2017 Does not provide services to public 24 33 16 14 10 3 1 59 25 113739
2014 Provides services to public 18 30 18 17 15 3 1 49 32 62574
2014 Does not provide services to public 20 32 17 16 12 3 1 54 29 117342
2011 Provides services to public 19 32 17 16 14 2 0 52 30 72220
2011 Does not provide services to public 22 34 16 14 11 2 0 58 26 124885
2008 Provides services to public 18 34 18 16 13 1 0 53 29 64099
2008 Does not provide services to public 20 36 17 14 10 2 0 58 25 99554

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 26 15 16 20 3 2 46 38 59671
2017 Does not provide services to public 20 27 14 16 18 3 3 49 35 113746
2014 Provides services to public 15 24 16 18 22 2 2 42 42 62586
2014 Does not provide services to public 16 25 15 18 22 2 3 43 41 117378
2011 Provides services to public 14 26 16 18 22 2 2 42 42 72209
2011 Does not provide services to public 16 27 15 18 20 2 2 45 39 124866
2008 Provides services to public 16 32 15 17 17 2 2 50 35 64068
2008 Does not provide services to public 17 32 14 16 17 2 2 51 34 99482

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 32 22 14 10 5 0 52 25 59675
2017 Does not provide services to public 21 37 20 11 6 4 1 61 18 113756

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 35 16 5 4 4 1 73 10 59615
2017 Does not provide services to public 39 35 14 4 3 4 1 78 7 113711
2014 Provides services to public 40 34 14 4 3 4 1 78 8 62566
2014 Does not provide services to public 41 35 13 4 2 5 1 80 6 117324

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 39 13 6 4 2 0 76 11 59662
2017 Does not provide services to public 38 40 12 5 3 2 0 80 8 113721
2014 Provides services to public 37 37 13 6 4 2 0 76 11 62588
2014 Does not provide services to public 39 37 13 5 3 3 0 79 8 117380
2011 Provides services to public 29 38 16 8 6 3 0 68 15 72166
2011 Does not provide services to public 32 39 15 6 4 3 0 74 11 124825

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 38 10 7 6 0 0 78 12 59687
2017 Does not provide services to public 44 37 9 5 3 0 0 82 9 113791
2014 Provides services to public 40 37 11 7 5 0 0 77 12 62551
2014 Does not provide services to public 44 37 10 5 3 0 0 81 9 117304
2011 Provides services to public 34 39 13 8 6 0 0 73 14 72047
2011 Does not provide services to public 39 39 12 6 4 0 0 78 10 124675
2008 Provides services to public 31 40 13 9 7 0 0 72 15 64064
2008 Does not provide services to public 35 41 12 7 5 0 0 76 12 99530

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 32 17 10 9 1 0 63 19 59621
2017 Does not provide services to public 35 33 16 9 7 1 0 68 16 113710
2014 Provides services to public 27 35 17 12 9 1 0 62 21 62600
2014 Does not provide services to public 28 35 17 11 7 1 0 64 19 117399
2011 Provides services to public 26 35 19 11 8 1 0 62 19 72151
2011 Does not provide services to public 29 36 18 10 6 1 0 66 16 124874

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 16 11 8 0 0 64 20 59641
2017 Does not provide services to public 34 35 15 10 6 0 0 69 16 113757
2014 Provides services to public 25 36 17 13 9 0 0 62 21 62581
2014 Does not provide services to public 28 37 16 12 7 0 0 65 18 117368
2011 Provides services to public 24 37 17 12 8 0 0 62 20 72091
2011 Does not provide services to public 28 38 16 10 6 0 0 67 17 124768
2008 Provides services to public 26 39 15 12 7 0 0 66 19 64086
2008 Does not provide services to public 29 40 14 11 6 0 0 69 17 99540

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 25 18 12 11 4 1 56 24 59640
2017 Does not provide services to public 32 26 18 11 9 4 1 61 21 113744
2014 Provides services to public 27 26 19 13 11 4 1 55 25 62584
2014 Does not provide services to public 29 26 18 12 9 4 1 58 23 117383
2011 Provides services to public 27 26 17 12 11 5 1 57 25 72133
2011 Does not provide services to public 30 27 17 12 9 4 1 60 22 124842
2008 Provides services to public 26 28 17 13 10 5 1 58 24 64071
2008 Does not provide services to public 28 29 17 12 8 5 1 60 22 99531
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 23 42 35 59732
2017 Does not provide services to public 27 39 33 113869
2014 Provides services to public 23 43 34 62589
2014 Does not provide services to public 27 39 34 117396
2011 Provides services to public 25 44 31 72270
2011 Does not provide services to public 28 41 31 125012

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 19 29 27 9 9 7 14064
2017 Does not provide services to public 17 30 30 5 11 6 31577
2014 Provides services to public 20 31 26 11 9999 11 14655
2014 Does not provide services to public 18 32 31 9 9999 10 32811
2011 Provides services to public 22 30 28 10 9999 10 17983
2011 Does not provide services to public 18 33 33 7 9999 9 35425
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 59628
2017 Does not provide services to public 17 83 113743
2014 Provides services to public 21 79 62505
2014 Does not provide services to public 17 83 117215

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 11502
2017 Does not provide services to public 50 18376
2014 Provides services to public 51 12581
2014 Does not provide services to public 50 19643

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 63 11502
2017 Does not provide services to public 64 18376
2014 Provides services to public 63 12581
2014 Does not provide services to public 62 19643

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 11502
2017 Does not provide services to public 8 18376
2014 Provides services to public 6 12581
2014 Does not provide services to public 8 19643

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 11502
2017 Does not provide services to public 4 18376
2014 Provides services to public 5 12581
2014 Does not provide services to public 4 19643

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 11502
2017 Does not provide services to public 6 18376
2014 Provides services to public 4 12581
2014 Does not provide services to public 5 19643

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 11502
2017 Does not provide services to public 4 18376
2014 Provides services to public 17 12581
2014 Does not provide services to public 3 19643

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 11502
2017 Does not provide services to public 4 18376
2014 Provides services to public 4 12581
2014 Does not provide services to public 4 19643

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 11505
2017 Does not provide services to public 40 18400
2014 Provides services to public 41 12596
2014 Does not provide services to public 40 19660

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 11505
2017 Does not provide services to public 40 18400
2014 Provides services to public 40 12596
2014 Does not provide services to public 40 19660

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 11505
2017 Does not provide services to public 45 18400
2014 Provides services to public 42 12596
2014 Does not provide services to public 43 19660

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 11505
2017 Does not provide services to public 40 18400
2014 Provides services to public 41 12596
2014 Does not provide services to public 40 19660

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 11505
2017 Does not provide services to public 31 18400
2014 Provides services to public 27 12596
2014 Does not provide services to public 30 19660

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 11505
2017 Does not provide services to public 56 18400
2014 Provides services to public 59 12596
2014 Does not provide services to public 56 19660

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 11505
2017 Does not provide services to public 35 18400
2014 Provides services to public 37 12596
2014 Does not provide services to public 35 19660

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 11505
2017 Does not provide services to public 2 18400
2014 Provides services to public 2 12596
2014 Does not provide services to public 2 19660

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 11505
2017 Does not provide services to public 10 18400
2014 Provides services to public 10 12596
2014 Does not provide services to public 8 19660

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 11505
2017 Does not provide services to public 12 18400
2014 Provides services to public 14 12596
2014 Does not provide services to public 13 19660

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 11505
2017 Does not provide services to public 46 18400
2014 Provides services to public 49 12596
2014 Does not provide services to public 45 19660

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 11505
2017 Does not provide services to public 27 18400
2014 Provides services to public 31 12596
2014 Does not provide services to public 28 19660

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 11505
2017 Does not provide services to public 13 18400
2014 Provides services to public 14 12596
2014 Does not provide services to public 14 19660

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 11498
2017 Does not provide services to public 52 18393
2014 Provides services to public 50 12595
2014 Does not provide services to public 52 19653

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 11498
2017 Does not provide services to public 29 18393
2014 Provides services to public 29 12595
2014 Does not provide services to public 30 19653

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 11498
2017 Does not provide services to public 9 18393
2014 Provides services to public 9 12595
2014 Does not provide services to public 10 19653

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 11498
2017 Does not provide services to public 19 18393
2014 Provides services to public 25 12595
2014 Does not provide services to public 19 19653

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 11498
2017 Does not provide services to public 11 18393
2014 Provides services to public 11 12595
2014 Does not provide services to public 12 19653

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 11498
2017 Does not provide services to public 7 18393
2014 Provides services to public 8 12595
2014 Does not provide services to public 6 19653

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 11498
2017 Does not provide services to public 13 18393
2014 Provides services to public 17 12595
2014 Does not provide services to public 15 19653

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 11498
2017 Does not provide services to public 11 18393
2014 Provides services to public 11 12595
2014 Does not provide services to public 11 19653

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 11498
2017 Does not provide services to public 26 18393
2014 Provides services to public 25 12595
2014 Does not provide services to public 25 19653

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 10443
2017 Does not provide services to public 12 17219
2014 Provides services to public 14 11526
2014 Does not provide services to public 12 18436

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 10443
2017 Does not provide services to public 18 17219
2014 Provides services to public 16 11526
2014 Does not provide services to public 16 18436

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 10443
2017 Does not provide services to public 10 17219
2014 Provides services to public 11 11526
2014 Does not provide services to public 10 18436

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 10443
2017 Does not provide services to public 8 17219
2014 Provides services to public 8 11526
2014 Does not provide services to public 8 18436

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 10443
2017 Does not provide services to public 10 17219
2014 Provides services to public 10 11526
2014 Does not provide services to public 10 18436

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 10443
2017 Does not provide services to public 11 17219
2014 Provides services to public 10 11526
2014 Does not provide services to public 10 18436

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 10443
2017 Does not provide services to public 15 17219
2014 Provides services to public 8 11526
2014 Does not provide services to public 13 18436

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 10443
2017 Does not provide services to public 9 17219
2014 Provides services to public 9 11526
2014 Does not provide services to public 8 18436

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 10443
2017 Does not provide services to public 11 17219
2014 Provides services to public 11 11526
2014 Does not provide services to public 11 18436

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 10443
2017 Does not provide services to public 26 17219
2014 Provides services to public 24 11526
2014 Does not provide services to public 25 18436

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 10443
2017 Does not provide services to public 9 17219
2014 Provides services to public 9 11526
2014 Does not provide services to public 9 18436

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 10443
2017 Does not provide services to public 45 17219
2014 Provides services to public 45 11526
2014 Does not provide services to public 44 18436

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 10443
2017 Does not provide services to public 2 17219
2014 Provides services to public 2 11526
2014 Does not provide services to public 2 18436

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 10443
2017 Does not provide services to public 53 17219
2014 Provides services to public 53 11526
2014 Does not provide services to public 54 18436

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 10443
2017 Does not provide services to public 1 17219

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 10443
2017 Does not provide services to public 13 17219
2014 Provides services to public 13 11526
2014 Does not provide services to public 13 18436

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 94 6 11500
2017 Does not provide services to public 92 8 18385

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 19 20 8 10 21 7 48 24 59729
2017 Does not provide services to public 16 18 19 7 7 25 8 51 21 113876
2014 Provides services to public 16 19 20 8 9 22 6 48 24 62578
2014 Does not provide services to public 16 19 19 7 7 26 7 51 20 117375

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 18 8 8 8 1 64 17 59647
2017 Does not provide services to public 29 31 17 7 5 10 1 67 14 113732
2014 Provides services to public 26 30 19 8 7 9 1 63 16 62552
2014 Does not provide services to public 26 31 19 7 5 12 1 65 13 117337
2011 Provides services to public 31 36 16 7 5 5 0 70 13 72124
2011 Does not provide services to public 31 36 16 6 4 7 0 72 11 124795
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 49 11 7 3 2 3 79 10 59758
2017 Does not provide services to public 28 47 9 6 2 2 6 82 8 113899
2014 Provides services to public 25 51 11 6 2 2 3 80 9 62590
2014 Does not provide services to public 27 50 10 5 2 2 6 82 7 117374
2011 Provides services to public 25 52 11 6 2 1 3 80 9 72171
2011 Does not provide services to public 26 51 10 6 2 1 5 82 8 124856
2008 Provides services to public 24 50 11 7 3 1 3 78 11 64162
2008 Does not provide services to public 26 48 10 7 3 2 6 79 10 99684

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 25 21 11 9 17 6 48 25 59652
2017 Does not provide services to public 11 23 21 8 5 22 9 49 20 113685
2014 Provides services to public 10 26 23 11 8 15 6 46 25 62583
2014 Does not provide services to public 10 23 23 9 6 21 9 47 21 117342
2011 Provides services to public 11 28 23 12 8 14 5 48 24 72156
2011 Does not provide services to public 10 25 23 9 5 21 7 48 20 124813

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 33 12 4 3 8 3 79 8 59736
2017 Does not provide services to public 39 31 10 3 2 9 6 82 6 113885
2014 Provides services to public 34 35 13 5 3 8 3 78 8 62587
2014 Does not provide services to public 36 33 11 4 2 8 6 80 6 117375
2011 Provides services to public 34 36 12 5 3 7 3 77 9 72188
2011 Does not provide services to public 36 33 11 4 2 8 5 80 7 124897
2008 Provides services to public 31 38 13 5 3 8 3 77 8 64126
2008 Does not provide services to public 34 35 11 4 2 9 6 81 7 99607

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 32 15 7 6 10 3 68 15 59623
2017 Does not provide services to public 30 31 13 5 3 12 6 75 10 113685
2014 Provides services to public 25 33 16 7 6 10 3 66 15 62530
2014 Does not provide services to public 28 32 15 5 3 11 6 72 10 117302
2011 Provides services to public 26 34 16 7 5 9 3 68 14 72054
2011 Does not provide services to public 28 33 14 6 3 11 5 73 11 124695
2008 Provides services to public 27 35 14 9 6 6 3 68 17 64097
2008 Does not provide services to public 30 33 13 7 4 7 6 73 12 99585
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 10 90 59571
2017 Does not provide services to public 7 93 113656
2014 Provides services to public 10 90 62477
2014 Does not provide services to public 7 93 117175

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 5673
2017 Does not provide services to public 38 8100
2014 Provides services to public 35 5782
2014 Does not provide services to public 37 7965

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 78 5673
2017 Does not provide services to public 79 8100
2014 Provides services to public 79 5782
2014 Does not provide services to public 80 7965

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 5673
2017 Does not provide services to public 4 8100
2014 Provides services to public 3 5782
2014 Does not provide services to public 4 7965

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 5673
2017 Does not provide services to public 3 8100
2014 Provides services to public 4 5782
2014 Does not provide services to public 2 7965

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 5673
2017 Does not provide services to public 7 8100
2014 Provides services to public 7 5782
2014 Does not provide services to public 7 7965

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 5673
2017 Does not provide services to public 4 8100
2014 Provides services to public 13 5782
2014 Does not provide services to public 4 7965

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 5673
2017 Does not provide services to public 7 8100
2014 Provides services to public 8 5782
2014 Does not provide services to public 9 7965

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 5648
2017 Does not provide services to public 22 8066
2014 Provides services to public 21 5772
2014 Does not provide services to public 19 7968

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 5648
2017 Does not provide services to public 18 8066
2014 Provides services to public 18 5772
2014 Does not provide services to public 16 7968

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 5648
2017 Does not provide services to public 13 8066
2014 Provides services to public 13 5772
2014 Does not provide services to public 11 7968

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 5648
2017 Does not provide services to public 6 8066
2014 Provides services to public 6 5772
2014 Does not provide services to public 5 7968

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 5648
2017 Does not provide services to public 26 8066
2014 Provides services to public 22 5772
2014 Does not provide services to public 23 7968

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 5648
2017 Does not provide services to public 30 8066
2014 Provides services to public 25 5772
2014 Does not provide services to public 23 7968

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 5648
2017 Does not provide services to public 3 8066
2014 Provides services to public 3 5772
2014 Does not provide services to public 3 7968

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 5648
2017 Does not provide services to public 1 8066

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 5648
2017 Does not provide services to public 7 8066
2014 Provides services to public 8 5772
2014 Does not provide services to public 7 7968

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 5648
2017 Does not provide services to public 16 8066
2014 Provides services to public 17 5772
2014 Does not provide services to public 15 7968

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 5648
2017 Does not provide services to public 1 8066

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 5648
2017 Does not provide services to public 16 8066
2014 Provides services to public 16 5772
2014 Does not provide services to public 17 7968

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 5648
2017 Does not provide services to public 0 8066
2014 Provides services to public 1 5772
2014 Does not provide services to public 1 7968

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 5648
2017 Does not provide services to public 20 8066
2014 Provides services to public 30 5772
2014 Does not provide services to public 30 7968

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 5676
2017 Does not provide services to public 30 8099
2014 Provides services to public 30 5775
2014 Does not provide services to public 28 7974

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 5676
2017 Does not provide services to public 16 8099
2014 Provides services to public 15 5775
2014 Does not provide services to public 16 7974

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 5676
2017 Does not provide services to public 7 8099
2014 Provides services to public 6 5775
2014 Does not provide services to public 7 7974

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 5676
2017 Does not provide services to public 17 8099
2014 Provides services to public 22 5775
2014 Does not provide services to public 17 7974

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 5676
2017 Does not provide services to public 6 8099
2014 Provides services to public 6 5775
2014 Does not provide services to public 5 7974

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 5676
2017 Does not provide services to public 6 8099
2014 Provides services to public 8 5775
2014 Does not provide services to public 6 7974

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 5676
2017 Does not provide services to public 8 8099
2014 Provides services to public 10 5775
2014 Does not provide services to public 9 7974

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 5676
2017 Does not provide services to public 8 8099
2014 Provides services to public 9 5775
2014 Does not provide services to public 9 7974

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 5676
2017 Does not provide services to public 50 8099
2014 Provides services to public 46 5775
2014 Does not provide services to public 50 7974

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 5204
2017 Does not provide services to public 6 7617
2014 Provides services to public 7 5287
2014 Does not provide services to public 6 7467

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 5204
2017 Does not provide services to public 14 7617
2014 Provides services to public 10 5287
2014 Does not provide services to public 11 7467

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 5204
2017 Does not provide services to public 4 7617
2014 Provides services to public 4 5287
2014 Does not provide services to public 4 7467

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 5204
2017 Does not provide services to public 3 7617
2014 Provides services to public 3 5287
2014 Does not provide services to public 2 7467

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 5204
2017 Does not provide services to public 3 7617
2014 Provides services to public 3 5287
2014 Does not provide services to public 3 7467

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 5204
2017 Does not provide services to public 6 7617
2014 Provides services to public 5 5287
2014 Does not provide services to public 5 7467

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 5204
2017 Does not provide services to public 11 7617
2014 Provides services to public 5 5287
2014 Does not provide services to public 9 7467

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 5204
2017 Does not provide services to public 10 7617
2014 Provides services to public 9 5287
2014 Does not provide services to public 9 7467

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 5204
2017 Does not provide services to public 10 7617
2014 Provides services to public 9 5287
2014 Does not provide services to public 10 7467

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 5204
2017 Does not provide services to public 24 7617
2014 Provides services to public 23 5287
2014 Does not provide services to public 23 7467

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 5204
2017 Does not provide services to public 9 7617
2014 Provides services to public 9 5287
2014 Does not provide services to public 9 7467

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 5204
2017 Does not provide services to public 44 7617
2014 Provides services to public 45 5287
2014 Does not provide services to public 44 7467

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 5204
2017 Does not provide services to public 2 7617
2014 Provides services to public 2 5287
2014 Does not provide services to public 2 7467

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 5204
2017 Does not provide services to public 62 7617
2014 Provides services to public 64 5287
2014 Does not provide services to public 66 7467

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 5204
2017 Does not provide services to public 1 7617

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 5204
2017 Does not provide services to public 12 7617
2014 Provides services to public 14 5287
2014 Does not provide services to public 13 7467

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 94 6 5684
2017 Does not provide services to public 91 9 8125

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 19 21 4 5 26 7 54 14 59696
2017 Does not provide services to public 17 18 20 3 3 32 7 57 11 113780
2014 Provides services to public 17 19 22 4 4 27 6 54 13 62565
2014 Does not provide services to public 16 17 20 3 3 33 7 56 10 117344

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 18 5 5 11 2 69 11 59576
2017 Does not provide services to public 31 31 17 4 3 13 2 73 8 113686
2014 Provides services to public 28 30 19 5 4 13 1 68 10 62529
2014 Does not provide services to public 28 30 18 4 3 16 2 70 8 117295
2011 Provides services to public 34 37 14 5 3 6 0 76 9 72138
2011 Does not provide services to public 35 36 14 4 2 9 0 78 6 124815
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 23 20 15 21 0 2 43 37 59638
2017 Does not provide services to public 23 24 19 14 18 0 2 48 32 113653

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 26 26 16 12 0 1 45 29 59641
2017 Does not provide services to public 19 28 27 15 10 0 1 48 25 113704

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 28 21 12 8 1 4 58 21 59486
2017 Does not provide services to public 25 30 22 13 8 0 2 56 21 113484

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 21 21 16 17 1 2 43 35 59649
2017 Does not provide services to public 21 24 23 16 13 1 2 46 30 113648

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 22 12 5 4 1 10 75 11 59506
2017 Does not provide services to public 44 24 13 6 4 1 9 75 11 113534

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 22 12 9 0 1 57 21 59486
2017 Does not provide services to public 30 30 21 11 7 0 1 61 18 113389

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 30 22 12 7 1 2 57 20 59443
2017 Does not provide services to public 28 33 21 11 6 1 2 62 16 113312

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 29 23 14 9 1 2 54 23 59456
2017 Does not provide services to public 22 32 23 14 7 1 1 54 22 113328

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 30 20 11 7 1 2 61 19 59483
2017 Does not provide services to public 27 31 20 12 7 1 1 60 19 113361

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 30 21 12 8 1 2 57 21 59343
2017 Does not provide services to public 29 32 20 10 6 1 2 63 16 113124

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 25 14 6 4 0 2 75 11 59649
2017 Does not provide services to public 53 24 12 5 3 0 2 79 9 113702

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 15 7 5 4 1 3 83 9 59658
2017 Does not provide services to public 71 13 6 4 3 1 3 87 7 113673

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 28 11 5 3 0 2 81 8 59582
2017 Does not provide services to public 55 27 10 4 2 0 2 84 6 113649

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 21 10 6 6 0 2 77 12 59612
2017 Does not provide services to public 58 20 9 5 4 0 2 81 10 113626

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 12 5 2 1 0 27 89 4 59558
2017 Does not provide services to public 54 13 5 2 1 0 24 89 4 113553

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 11 4 2 0 5 82 7 59278
2017 Does not provide services to public 67 17 5 2 1 1 8 91 3 113077

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 18 9 6 7 1 4 78 13 59677
2017 Does not provide services to public 64 16 7 4 4 1 4 84 9 113761

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 30 13 4 2 0 3 80 7 59557
2017 Does not provide services to public 50 29 12 4 2 0 3 81 6 113569

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 28 38 15 8 0 0 39 23 59741
2017 Does not provide services to public 12 31 38 13 6 0 0 43 19 113917

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 39 20 9 0 0 28 32 59532
2017 Does not provide services to public 8 19 39 23 11 0 1 33 27 113540

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 40 17 10 8 4 0 64 18 59648
2017 Does not provide services to public 26 41 16 8 5 4 0 69 14 113754

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 35 18 16 13 2 0 52 30 59667
2017 Does not provide services to public 19 38 17 14 10 2 0 59 24 113785
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 59634
2017 Does not provide services to public 16 84 113741
2014 Provides services to public 18 82 62432
2014 Does not provide services to public 14 86 117162

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 76 24 11687
2017 Does not provide services to public 79 21 17750
2014 Provides services to public 76 24 11063
2014 Does not provide services to public 79 21 16159

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 37 7 8 5 1 1 80 14 8986
2017 Does not provide services to public 49 34 5 7 3 0 1 84 10 14107
2014 Provides services to public 46 34 7 8 4 0 0 81 12 8517
2014 Does not provide services to public 52 31 6 7 3 0 0 84 10 12795
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 24 19 11 13 4 1 29 71 59757
2017 Does not provide services to public 31 24 19 11 11 4 1 33 67 113918

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 39428
2017 Does not provide services to public 21 72001

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 39428
2017 Does not provide services to public 34 72001

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 39428
2017 Does not provide services to public 17 72001

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 39428
2017 Does not provide services to public 46 72001

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 39428
2017 Does not provide services to public 6 72001

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 39428
2017 Does not provide services to public 41 72001

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 48 17 10 4 15 38603
2017 Does not provide services to public 7 48 18 10 4 13 70636

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 16 17 25 2 8 35 47 39726
2017 Does not provide services to public 12 21 16 17 23 2 9 37 45 72517

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 11 13 17 44 3 8 17 68 39691
2017 Does not provide services to public 4 10 12 17 45 3 10 15 71 72496
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