2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - OM

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 44 46 0 10 0 0 0 90 10 27
2017 OM-02 56 44 0 0 0 0 0 100 0 13
2014 OM 40 41 2 9 7 0 0 81 17 43
2014 OM-02 77 18 0 0 5 0 0 95 5 12
2014 OM-03 24 55 5 11 5 0 0 79 16 21
2011 OM 35 46 4 7 8 0 0 81 15 70
2011 OM-02 44 46 8 0 3 0 0 89 3 27
2011 OM-03 23 53 4 12 8 0 0 76 20 25
2011 OM-04 33 40 0 7 20 0 0 73 27 13
2008 OM 35 51 3 8 3 0 0 86 11 78
2008 OM-02 32 49 3 16 0 0 0 81 16 28
2008 OM-03 45 36 5 7 8 0 0 81 15 27
2008 OM-04 24 76 0 0 0 0 0 100 0 17

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 80 16 0 0 4 0 0 96 4 27
2017 OM-02 87 5 0 0 8 0 0 92 8 13
2014 OM 60 32 0 2 6 0 0 91 9 43
2014 OM-02 88 7 0 0 5 0 0 95 5 12
2014 OM-03 33 57 0 0 10 0 0 90 10 21
2011 OM 64 23 4 4 3 2 0 88 7 70
2011 OM-02 71 18 3 8 0 0 0 89 8 27
2011 OM-03 55 29 8 4 4 0 0 83 8 25
2011 OM-04 65 29 0 0 7 0 0 93 7 13
2008 OM 71 15 7 4 2 1 1 88 5 78
2008 OM-02 67 21 8 4 0 0 0 89 4 28
2008 OM-03 78 4 11 3 5 0 0 82 7 27
2008 OM-04 77 17 0 0 0 0 5 100 0 17

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 61 14 9 16 0 0 0 75 16 27
2017 OM-02 78 0 9 13 0 0 0 78 13 13
2014 OM 46 32 5 13 5 0 0 78 18 43
2014 OM-02 44 56 0 0 0 0 0 100 0 12
2014 OM-03 32 24 5 29 10 0 0 56 39 21
2011 OM 55 19 8 12 6 0 0 74 18 70
2011 OM-02 67 3 8 19 3 0 0 70 23 27
2011 OM-03 38 34 12 8 8 0 0 72 17 25
2011 OM-04 68 25 0 0 7 0 0 93 7 13
2008 OM 50 31 5 9 4 0 0 82 13 78
2008 OM-02 57 32 7 4 0 0 0 89 4 28
2008 OM-03 37 30 3 21 8 0 0 67 30 27
2008 OM-04 69 25 6 0 0 0 0 94 0 17

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 52 27 0 19 2 0 0 79 21 27
2017 OM-02 52 30 0 18 0 0 0 82 18 13
2014 OM 32 55 5 4 4 0 0 87 8 43
2014 OM-02 46 42 7 5 0 0 0 88 5 12
2014 OM-03 19 71 5 0 5 0 0 90 5 21
2011 OM 46 34 7 4 9 0 0 80 13 69
2011 OM-02 50 29 10 8 3 0 0 79 11 27
2011 OM-03 35 43 4 0 18 0 0 78 18 24
2011 OM-04 49 30 7 7 7 0 0 80 13 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 22 47 21 5 5 0 0 69 10 27
2017 OM-02 26 47 27 0 0 0 0 73 0 13
2014 OM 14 47 21 10 6 0 2 63 16 43
2014 OM-02 12 40 42 0 5 0 0 53 5 12
2014 OM-03 8 66 4 18 5 0 0 74 23 21
2011 OM 26 28 12 18 13 0 3 55 32 70
2011 OM-02 26 17 9 33 11 0 4 45 45 27
2011 OM-03 21 34 12 13 21 0 0 54 34 25
2011 OM-04 24 39 15 7 7 0 9 69 15 13
2008 OM 21 46 12 12 7 1 1 69 19 78
2008 OM-02 20 48 13 8 11 0 0 67 19 28
2008 OM-03 15 56 4 21 5 0 0 71 25 27
2008 OM-04 35 44 11 0 6 0 5 83 6 17

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 44 37 7 8 3 0 0 81 12 27
2017 OM-02 47 36 8 9 0 0 0 83 9 13
2014 OM 36 56 4 0 4 0 0 92 4 42
2014 OM-02 31 63 0 0 6 0 0 94 6 11
2014 OM-03 40 55 5 0 0 0 0 95 0 21
2011 OM 36 38 14 9 3 0 0 74 12 70
2011 OM-02 46 27 11 13 3 0 0 73 16 27
2011 OM-03 27 40 24 4 4 0 0 67 8 25
2011 OM-04 32 47 7 13 0 0 0 80 13 13
2008 OM 40 33 13 9 4 0 0 74 13 78
2008 OM-02 26 50 15 4 5 0 0 76 9 28
2008 OM-03 46 24 5 18 7 0 0 70 25 27
2008 OM-04 56 17 21 6 0 0 0 73 6 17

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 39 40 9 9 3 0 0 79 13 27
2017 OM-02 47 45 8 0 0 0 0 92 0 13
2014 OM 41 50 5 4 0 0 0 91 4 43
2014 OM-02 40 54 0 5 0 0 0 95 5 12
2014 OM-03 44 56 0 0 0 0 0 100 0 21
2011 OM 46 37 9 7 1 0 0 83 9 70
2011 OM-02 49 31 4 12 3 0 0 80 15 27
2011 OM-03 35 41 16 8 0 0 0 76 8 25
2011 OM-04 54 39 7 0 0 0 0 93 0 13
2008 OM 48 33 12 5 3 0 0 81 8 78
2008 OM-02 44 32 16 9 0 0 0 76 9 28
2008 OM-03 54 22 14 7 4 0 0 76 10 27
2008 OM-04 48 47 6 0 0 0 0 94 0 17

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 60 35 0 5 0 0 0 95 5 27
2017 OM-02 57 43 0 0 0 0 0 100 0 13
2014 OM 41 47 6 2 2 0 2 90 4 42
2014 OM-02 35 60 5 0 0 0 0 95 0 12
2014 OM-03 41 44 9 5 0 0 0 85 5 20

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 43 38 8 4 7 0 0 81 11 27
2017 OM-02 37 28 17 8 11 0 0 65 18 13
2014 OM 31 30 26 2 9 0 2 62 11 43
2014 OM-02 30 16 49 0 5 0 0 46 5 12
2014 OM-03 36 38 14 0 13 0 0 74 13 21
2011 OM 36 30 16 4 11 2 2 68 16 70
2011 OM-02 39 29 14 8 11 0 0 68 18 27
2011 OM-03 30 29 24 0 8 4 4 64 9 25
2011 OM-04 31 39 8 0 22 0 0 70 22 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 33 10 22 9 4 0 23 55 16 27
2017 OM-02 24 15 17 8 8 0 29 55 22 13
2014 OM 23 25 14 6 13 2 17 60 23 43
2014 OM-02 18 42 12 0 0 0 28 83 0 12
2014 OM-03 27 25 9 4 16 5 14 64 25 21
2011 OM 32 18 16 11 15 1 7 55 28 70
2011 OM-02 18 22 12 11 14 3 20 52 33 27
2011 OM-03 39 13 20 13 16 0 0 51 29 25
2011 OM-04 33 24 14 8 21 0 0 56 30 13
2008 OM 37 25 10 5 4 3 15 76 12 77
2008 OM-02 38 15 8 5 3 5 26 76 12 27
2008 OM-03 37 36 7 3 9 0 7 79 13 27
2008 OM-04 36 30 22 6 0 0 6 70 6 17

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 37 48 8 4 3 0 0 85 7 27
2017 OM-02 39 53 0 8 0 0 0 92 8 13
2014 OM 24 40 21 9 6 0 0 64 15 43
2014 OM-02 33 19 37 0 11 0 0 53 11 12
2014 OM-03 18 58 11 13 0 0 0 76 13 21
2011 OM 37 36 12 8 7 0 0 73 15 70
2011 OM-02 54 23 4 12 7 0 0 77 19 27
2011 OM-03 18 40 29 4 8 0 0 59 13 25
2011 OM-04 32 53 0 8 7 0 0 85 15 13
2008 OM 38 38 12 8 4 0 0 76 12 77
2008 OM-02 25 52 11 4 8 0 0 77 12 28
2008 OM-03 37 29 15 15 4 0 0 66 19 26
2008 OM-04 61 27 6 6 0 0 0 88 6 17

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 32 41 13 11 4 0 0 73 14 27
2017 OM-02 24 45 8 15 8 0 0 69 23 13
2014 OM 11 36 17 26 10 0 0 47 36 43
2014 OM-02 25 18 11 42 5 0 0 42 47 12
2014 OM-03 8 47 25 8 13 0 0 55 20 21
2011 OM 22 38 10 15 13 2 0 60 29 70
2011 OM-02 25 23 5 29 17 0 0 49 47 27
2011 OM-03 18 41 19 8 8 4 0 62 18 25
2011 OM-04 8 65 7 0 20 0 0 73 20 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 19 66 5 7 4 0 0 84 11 27
2017 OM-02 35 50 0 8 8 0 0 85 15 13

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 41 43 16 0 0 0 0 84 0 27
2017 OM-02 50 32 18 0 0 0 0 82 0 13
2014 OM 35 50 7 5 2 0 0 85 7 43
2014 OM-02 28 61 11 0 0 0 0 89 0 12
2014 OM-03 40 55 5 0 0 0 0 95 0 21
2011 OM 42 35 10 4 8 0 0 77 12 70
2011 OM-02 47 35 4 3 11 0 0 82 14 27
2011 OM-03 31 37 20 3 8 0 0 68 12 25
2011 OM-04 41 45 0 8 7 0 0 85 15 13
2008 OM 38 44 10 7 1 0 0 82 8 77
2008 OM-02 29 42 21 8 0 0 0 71 8 28
2008 OM-03 33 52 4 7 4 0 0 85 11 26
2008 OM-04 55 40 0 6 0 0 0 94 6 17

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 24 44 13 9 11 0 0 68 19 27
2017 OM-02 37 39 0 8 15 0 0 77 23 13

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 53 36 8 0 3 0 0 89 3 27
2017 OM-02 60 32 8 0 0 0 0 92 0 13
2014 OM 69 21 6 2 2 0 0 90 4 43
2014 OM-02 88 7 0 0 5 0 0 95 5 12
2014 OM-03 61 34 5 0 0 0 0 95 0 21
2011 OM 56 30 8 6 1 0 0 85 7 70
2011 OM-02 59 29 4 8 0 0 0 88 8 27
2011 OM-03 43 33 16 8 0 0 0 76 8 25
2011 OM-04 64 29 0 0 7 0 0 93 7 13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 34 26 13 12 16 0 0 60 28 27
2017 OM-02 37 29 11 8 15 0 0 66 23 13
2014 OM 23 28 13 11 25 0 0 51 36 42
2014 OM-02 28 28 0 6 39 0 0 56 44 11
2014 OM-03 24 32 25 4 15 0 0 56 19 21
2011 OM 33 38 11 10 8 0 0 71 18 70
2011 OM-02 49 19 11 7 15 0 0 68 21 27
2011 OM-03 18 45 19 13 4 0 0 64 17 25
2011 OM-04 26 54 0 13 7 0 0 80 20 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 44 28 13 9 7 0 0 72 16 27
2017 OM-02 35 31 18 8 8 0 0 66 15 13
2014 OM 23 21 21 9 24 0 2 45 34 43
2014 OM-02 37 5 5 5 42 0 5 44 50 12
2014 OM-03 16 34 30 9 10 0 0 51 19 21

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 33 37 4 16 11 0 0 69 27 27
2017 OM-02 21 45 0 15 18 0 0 66 34 13
2014 OM 21 29 15 12 23 0 0 50 35 43
2014 OM-02 32 11 11 5 42 0 0 42 47 12
2014 OM-03 20 36 25 14 5 0 0 56 19 21
2011 OM 31 31 24 9 4 2 0 62 13 70
2011 OM-02 45 18 18 11 3 4 0 66 15 27
2011 OM-03 18 34 36 8 4 0 0 51 13 25
2011 OM-04 25 39 22 7 7 0 0 65 13 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 42 43 8 4 3 0 0 85 7 27
2017 OM-02 47 37 8 8 0 0 0 85 8 13
2014 OM 28 53 9 6 4 0 0 82 10 43
2014 OM-02 40 49 5 0 5 0 0 89 5 12
2014 OM-03 22 62 11 5 0 0 0 84 5 21
2011 OM 39 40 12 8 1 0 0 79 9 69
2011 OM-02 55 26 11 8 0 0 0 81 8 27
2011 OM-03 26 48 17 9 0 0 0 75 9 24
2011 OM-04 24 53 8 8 7 0 0 77 15 13
2008 OM 36 42 13 6 3 0 0 78 9 77
2008 OM-02 28 46 18 9 0 0 0 73 9 28
2008 OM-03 33 48 7 4 8 0 0 81 12 26
2008 OM-04 54 21 19 6 0 0 0 75 6 17

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 54 26 0 0 20 0 0 80 20 27
2017 OM-02 56 18 0 0 26 0 0 74 26 13
2014 OM 52 29 8 0 10 0 0 82 10 43
2014 OM-02 77 18 0 0 5 0 0 95 5 12
2014 OM-03 43 35 18 0 4 0 0 79 4 21
2011 OM 34 38 20 0 6 0 2 73 6 70
2011 OM-02 43 31 23 0 3 0 0 74 3 27
2011 OM-03 33 32 31 0 0 0 4 68 0 25
2011 OM-04 22 58 0 0 20 0 0 80 20 13
2008 OM 34 44 14 3 5 0 0 78 8 78
2008 OM-02 37 41 18 4 0 0 0 78 4 28
2008 OM-03 27 47 8 4 15 0 0 73 19 27
2008 OM-04 30 53 17 0 0 0 0 83 0 17

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 11 16 47 22 0 0 4 23 28 27
2017 OM-02 18 0 26 48 0 0 8 52 20 13
2014 OM 16 27 28 22 7 0 0 30 43 43
2014 OM-02 0 11 28 51 11 0 0 61 11 12
2014 OM-03 19 44 24 9 4 0 0 13 63 21
2011 OM 18 25 35 14 6 0 1 20 44 70
2011 OM-02 17 17 29 21 12 0 3 34 36 27
2011 OM-03 21 32 44 3 0 0 0 3 53 25
2011 OM-04 15 29 30 17 8 0 0 26 44 13
2008 OM 10 27 43 12 7 0 0 19 37 78
2008 OM-02 14 18 41 14 13 0 0 27 32 28
2008 OM-03 12 36 49 3 0 0 0 3 48 27
2008 OM-04 6 19 41 23 11 0 0 34 25 17

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 7 7 35 28 12 5 6 44 16 27
2017 OM-02 0 0 15 36 25 11 13 80 0 13
2014 OM 12 29 23 19 13 3 0 34 42 43
2014 OM-02 0 5 12 54 28 0 0 82 5 12
2014 OM-03 19 37 29 4 4 8 0 8 60 21
2011 OM 17 21 34 18 6 2 2 25 39 69
2011 OM-02 21 3 35 28 7 0 6 37 26 27
2011 OM-03 17 33 31 12 3 4 0 16 52 25
2011 OM-04 15 30 38 8 8 0 0 17 45 13
2008 OM 18 22 27 18 12 1 2 31 40 78
2008 OM-02 17 11 32 14 19 0 6 36 30 28
2008 OM-03 32 34 26 8 0 0 0 8 66 27
2008 OM-04 0 25 23 27 26 0 0 53 25 17

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 20 28 26 11 4 2 9 17 54 27
2017 OM-02 8 29 23 8 9 5 19 22 48 13
2014 OM 32 25 25 6 10 2 0 16 59 43
2014 OM-02 0 42 23 12 23 0 0 35 42 12
2014 OM-03 43 22 26 4 0 5 0 4 68 21
2011 OM 22 21 39 13 3 2 1 16 44 70
2011 OM-02 10 8 53 23 3 0 3 27 18 27
2011 OM-03 38 30 24 3 0 4 0 4 71 25
2011 OM-04 22 24 39 7 8 0 0 15 45 13
2008 OM 23 18 33 15 5 0 5 22 43 78
2008 OM-02 25 15 32 20 3 0 4 24 42 28
2008 OM-03 31 22 23 12 0 0 11 14 60 27
2008 OM-04 12 19 47 5 18 0 0 23 30 17

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 8 15 36 29 8 0 4 39 24 26
2017 OM-02 12 8 36 25 10 0 9 38 22 12
2014 OM 11 21 24 33 11 0 0 44 32 43
2014 OM-02 0 11 19 54 16 0 0 70 11 12
2014 OM-03 21 25 28 21 4 0 0 25 47 21
2011 OM 20 11 48 15 4 2 0 19 32 70
2011 OM-02 15 10 43 25 7 0 0 32 25 27
2011 OM-03 25 13 54 3 0 4 0 4 40 25
2011 OM-04 29 8 48 7 8 0 0 15 37 13
2008 OM 11 20 41 21 5 0 2 27 31 78
2008 OM-02 15 10 48 24 3 0 0 27 25 28
2008 OM-03 12 34 33 8 7 0 7 16 49 27
2008 OM-04 6 18 41 30 6 0 0 35 24 17

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 16 32 14 20 14 0 4 35 50 27
2017 OM-02 18 23 20 0 30 0 8 33 45 13
2014 OM 31 12 18 24 14 0 2 39 43 43
2014 OM-02 11 12 5 44 28 0 0 72 23 12
2014 OM-03 45 18 24 9 5 0 0 14 62 21
2011 OM 21 32 19 15 11 0 3 26 54 69
2011 OM-02 24 12 24 19 17 0 3 37 38 26
2011 OM-03 17 42 20 12 4 0 4 17 62 25
2011 OM-04 22 46 15 9 8 0 0 17 67 13
2008 OM 15 24 31 18 9 1 2 28 40 78
2008 OM-02 18 16 24 30 12 0 0 42 33 28
2008 OM-03 16 34 29 11 4 0 7 15 53 27
2008 OM-04 12 30 35 12 11 0 0 23 42 17

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 2 7 45 22 10 3 9 37 11 27
2017 OM-02 0 0 52 8 22 0 19 37 0 13
2014 OM 18 9 26 26 15 0 6 44 28 43
2014 OM-02 5 5 12 44 28 0 5 76 11 12
2014 OM-03 28 11 30 16 9 0 5 27 42 21
2011 OM 7 18 31 14 17 3 11 35 29 70
2011 OM-02 3 11 29 19 24 0 13 50 17 27
2011 OM-03 8 21 39 4 16 4 8 23 33 25
2011 OM-04 8 27 15 26 8 0 15 40 42 13
2008 OM 12 24 19 20 15 1 9 39 40 78
2008 OM-02 10 25 4 16 33 0 13 55 40 28
2008 OM-03 24 27 22 14 0 0 14 16 58 27
2008 OM-04 0 19 30 34 17 0 0 51 19 17

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 20 17 37 8 10 0 9 20 40 27
2017 OM-02 8 15 36 0 22 0 19 27 28 13
2014 OM 19 27 29 10 15 0 0 26 46 43
2014 OM-02 0 42 11 19 28 0 0 47 42 12
2014 OM-03 19 28 39 9 5 0 0 14 47 21
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 72 22 2 0 4 0 0 94 4 27
2017 OM-02 87 0 5 0 8 0 0 87 8 13
2014 OM 68 9 18 0 5 0 0 78 5 43
2014 OM-02 63 0 37 0 0 0 0 63 0 12
2014 OM-03 74 9 8 0 10 0 0 82 10 21
2011 OM 66 21 4 3 4 0 2 88 7 70
2011 OM-02 69 24 3 0 3 0 0 93 3 27
2011 OM-03 54 25 8 4 4 0 4 82 9 25
2011 OM-04 78 15 0 0 7 0 0 93 7 13
2008 OM 61 22 3 3 10 0 1 84 13 78
2008 OM-02 67 18 0 5 7 0 4 88 12 28
2008 OM-03 52 20 8 4 16 0 0 72 20 27
2008 OM-04 69 31 0 0 0 0 0 100 0 17

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 33 42 8 7 10 0 0 75 17 27
2017 OM-02 24 37 8 16 15 0 0 61 31 13
2014 OM 17 34 13 4 29 0 3 52 34 43
2014 OM-02 5 42 5 0 47 0 0 47 47 12
2014 OM-03 29 32 5 4 26 0 4 63 31 21

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 35 50 5 4 7 0 0 84 11 27
2017 OM-02 14 52 11 8 15 0 0 66 23 13
2014 OM 33 19 13 10 22 3 0 54 33 43
2014 OM-02 37 11 0 5 42 5 0 50 50 12
2014 OM-03 43 11 20 9 14 4 0 55 24 21

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 13 46 14 12 6 5 4 65 20 27
2017 OM-02 9 44 13 19 8 0 8 57 29 13
2014 OM 10 57 7 7 15 2 2 70 23 43
2014 OM-02 7 72 0 0 16 0 5 83 17 12
2014 OM-03 14 57 11 8 10 0 0 71 18 21
2011 OM 34 26 20 9 8 3 0 62 17 70
2011 OM-02 38 25 20 8 6 3 0 65 14 27
2011 OM-03 30 25 20 13 8 4 0 58 21 25
2011 OM-04 26 32 22 7 13 0 0 58 20 13
2008 OM 24 39 6 19 5 2 5 68 26 78
2008 OM-02 19 41 0 25 7 0 8 65 35 28
2008 OM-03 24 33 12 20 8 0 3 59 29 27
2008 OM-04 41 34 6 7 0 6 6 85 8 17

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 14 31 34 7 2 7 4 50 11 27
2017 OM-02 9 23 28 16 0 16 8 42 21 13
2014 OM 14 20 20 7 19 17 3 42 33 43
2014 OM-02 19 11 12 0 11 42 5 57 20 12
2014 OM-03 13 32 18 8 23 4 4 48 33 21
2011 OM 33 28 15 3 9 10 2 70 14 69
2011 OM-02 34 26 5 4 20 11 0 67 28 27
2011 OM-03 28 25 25 0 0 18 4 68 0 24
2011 OM-04 26 39 22 7 7 0 0 65 13 13
2008 OM 24 23 10 14 11 12 5 57 31 78
2008 OM-02 17 17 13 22 15 7 8 41 44 28
2008 OM-03 33 15 10 15 17 7 3 53 36 27
2008 OM-04 30 41 6 5 0 13 6 87 6 17

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 0 27 17 19 23 5 9 31 49 27
2017 OM-02 0 8 29 16 34 5 8 9 57 13
2014 OM 6 21 22 8 19 21 2 36 35 43
2014 OM-02 7 37 12 5 21 18 0 53 32 12
2014 OM-03 9 13 25 5 19 25 4 30 34 21

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 47 41 4 0 4 5 0 92 4 27
2017 OM-02 45 29 8 0 8 11 0 83 9 13
2014 OM 49 24 14 5 7 0 0 74 13 43
2014 OM-02 68 16 0 0 16 0 0 84 16 12
2014 OM-03 48 31 9 8 5 0 0 79 13 21
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 36 36 9 16 4 0 0 71 19 27
2017 OM-02 35 41 0 16 8 0 0 77 23 13
2014 OM 17 28 31 13 9 2 0 46 22 43
2014 OM-02 30 23 42 5 0 0 0 53 5 12
2014 OM-03 16 34 18 18 10 4 0 53 29 21
2011 OM 26 40 11 10 11 0 2 67 21 70
2011 OM-02 29 33 11 8 14 0 4 65 23 27
2011 OM-03 22 50 12 4 13 0 0 71 17 25
2011 OM-04 17 39 8 29 7 0 0 56 35 13
2008 OM 29 42 10 9 8 0 1 72 17 78
2008 OM-02 23 47 11 9 11 0 0 70 19 28
2008 OM-03 27 46 5 11 12 0 0 73 22 27
2008 OM-04 47 35 13 5 0 0 0 82 5 17

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 41 19 17 13 10 0 0 60 22 27
2017 OM-02 35 23 26 0 15 0 0 58 15 13
2014 OM 19 25 31 11 9 3 2 47 21 43
2014 OM-02 30 12 37 5 5 5 5 47 12 12
2014 OM-03 16 38 23 9 10 4 0 57 20 21
2011 OM 33 32 12 7 12 3 0 67 20 69
2011 OM-02 37 35 0 11 17 0 0 72 28 27
2011 OM-03 24 37 18 4 9 9 0 66 15 24
2011 OM-04 33 22 24 8 13 0 0 55 21 13
2008 OM 32 41 6 2 10 5 3 80 12 78
2008 OM-02 26 48 8 5 10 0 3 77 16 28
2008 OM-03 32 33 6 0 17 11 0 74 19 27
2008 OM-04 47 40 7 0 0 0 6 92 0 17

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 37 36 0 27 0 0 0 73 27 27
2017 OM-02 35 33 0 31 0 0 0 69 31 13
2014 OM 17 27 11 30 11 3 0 46 42 43
2014 OM-02 18 35 0 42 0 5 0 56 44 12
2014 OM-03 25 26 18 13 15 4 0 53 29 21
2011 OM 30 40 10 7 10 3 0 73 17 70
2011 OM-02 33 43 7 8 10 0 0 76 18 27
2011 OM-03 26 45 8 0 13 8 0 77 14 25
2011 OM-04 17 39 22 15 7 0 0 56 22 13
2008 OM 37 38 6 5 11 0 2 77 16 78
2008 OM-02 33 38 11 5 14 0 0 70 19 28
2008 OM-03 33 44 3 4 16 0 0 78 20 27
2008 OM-04 53 29 7 11 0 0 0 82 11 17

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 81 8 7 0 4 0 0 90 4 27
2017 OM-02 85 0 7 0 8 0 0 85 8 13
2014 OM 77 3 9 5 4 0 2 82 9 43
2014 OM-02 95 0 0 0 5 0 0 95 5 12
2014 OM-03 81 4 0 10 5 0 0 85 15 21
2011 OM 78 14 3 0 3 0 2 94 3 70
2011 OM-02 82 14 3 0 0 0 0 97 0 27
2011 OM-03 71 16 4 0 4 0 4 91 4 25
2011 OM-04 77 17 0 0 7 0 0 93 7 13
2008 OM 86 5 0 3 3 0 2 94 6 77
2008 OM-02 86 7 0 0 3 0 4 97 3 28
2008 OM-03 93 0 0 7 0 0 0 93 7 26
2008 OM-04 87 13 0 0 0 0 0 100 0 17

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 60 24 9 4 4 0 0 84 7 27
2017 OM-02 63 22 8 0 8 0 0 85 8 13
2014 OM 29 42 8 13 6 2 2 73 19 43
2014 OM-02 37 53 0 5 0 5 0 94 6 12
2014 OM-03 29 36 14 5 13 0 4 67 18 21
2011 OM 39 36 13 4 7 2 0 76 11 69
2011 OM-02 56 26 3 8 7 0 0 82 15 26
2011 OM-03 28 36 23 4 4 4 0 67 9 25
2011 OM-04 34 46 7 0 13 0 0 80 13 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 47 37 4 9 4 0 0 84 12 27
2017 OM-02 27 58 0 8 8 0 0 85 15 13

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 50 30 11 5 4 0 0 80 9 27
2017 OM-02 46 31 15 0 8 0 0 77 8 13

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 41 25 14 20 0 0 0 66 20 27
2017 OM-02 35 18 23 23 0 0 0 54 23 13
2014 OM 26 26 9 28 10 0 0 52 38 43
2014 OM-02 42 0 0 47 11 0 0 42 58 12
2014 OM-03 24 45 13 9 10 0 0 68 19 21
Top of Page

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 23 39 7 12 6 12 0 71 21 27
2017 OM-02 29 13 15 8 8 27 0 58 21 13
2014 OM 14 28 31 9 6 13 0 47 17 43
2014 OM-02 12 54 18 5 0 11 0 75 6 12
2014 OM-03 16 11 43 5 5 20 0 34 13 21
2011 OM 13 28 26 9 9 14 0 49 21 70
2011 OM-02 25 8 19 11 18 18 0 40 36 27
2011 OM-03 0 28 39 13 0 20 0 35 16 25
2011 OM-04 8 65 14 0 13 0 0 73 13 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 15 40 27 7 11 0 0 55 18 27
2017 OM-02 24 19 42 8 8 0 0 43 15 13
2014 OM 8 35 19 24 11 3 0 45 36 43
2014 OM-02 12 60 12 5 5 5 0 76 11 12
2014 OM-03 4 31 21 28 13 4 0 36 42 21
2011 OM 13 34 22 16 12 4 0 48 29 70
2011 OM-02 29 23 9 20 13 6 0 56 35 27
2011 OM-03 0 40 20 20 16 4 0 41 38 25
2011 OM-04 8 40 45 0 7 0 0 48 7 13
2008 OM 11 39 22 11 14 2 1 51 26 78
2008 OM-02 6 44 28 8 10 0 3 52 19 28
2008 OM-03 3 28 24 12 30 3 0 33 42 27
2008 OM-04 29 42 17 11 0 0 0 72 11 17

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 8 39 26 4 15 9 0 51 20 27
2017 OM-02 0 42 24 8 8 19 0 52 19 13
2014 OM 5 32 22 17 16 9 0 40 36 43
2014 OM-02 7 60 12 5 5 11 0 75 12 12
2014 OM-03 0 27 28 19 15 11 0 30 38 21
2011 OM 4 30 24 17 15 9 0 38 35 70
2011 OM-02 7 42 15 5 18 13 0 56 26 27
2011 OM-03 0 16 39 24 12 9 0 18 39 25
2011 OM-04 8 31 8 31 15 7 0 42 49 13
2008 OM 5 23 23 23 12 12 1 32 41 78
2008 OM-02 3 31 24 15 12 12 3 40 31 28
2008 OM-03 0 7 27 35 19 11 0 8 61 27
2008 OM-04 19 35 18 17 6 5 0 57 24 17

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 11 44 16 4 15 11 0 61 20 27
2017 OM-02 15 43 15 8 8 11 0 65 17 13
2014 OM 6 18 17 26 28 6 0 25 57 43
2014 OM-02 5 30 7 11 42 5 0 37 56 12
2014 OM-03 4 18 22 34 14 9 0 23 53 21
2011 OM 11 29 18 14 17 11 0 45 34 70
2011 OM-02 19 26 7 13 17 17 0 54 37 27
2011 OM-03 0 37 27 8 20 7 0 40 31 25
2011 OM-04 17 15 24 22 13 9 0 35 39 13
2008 OM 6 26 25 17 16 8 1 35 37 78
2008 OM-02 6 22 21 22 14 12 3 33 42 28
2008 OM-03 4 20 30 16 28 3 0 24 45 27
2008 OM-04 11 48 18 12 6 5 0 63 18 17

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 7 43 22 4 16 7 0 54 22 27
2017 OM-02 14 36 15 0 18 16 0 60 22 13
2014 OM 8 22 30 22 14 3 0 31 37 43
2014 OM-02 12 30 47 0 5 5 0 44 6 12
2014 OM-03 4 27 25 21 19 4 0 32 42 21
2011 OM 10 35 19 19 13 3 0 47 34 69
2011 OM-02 23 21 18 20 17 0 0 45 37 27
2011 OM-03 0 51 20 18 8 3 0 53 26 24
2011 OM-04 8 39 8 22 13 9 0 52 39 13
2008 OM 12 32 13 21 14 8 0 47 38 78
2008 OM-02 16 37 12 12 15 7 0 57 30 28
2008 OM-03 4 22 11 40 21 3 0 26 63 27
2008 OM-04 23 36 18 12 6 5 0 63 19 17
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 25 41 16 11 2 5 0 69 15 27
2017 OM-02 36 22 15 15 0 11 0 65 17 13
2014 OM 17 45 21 11 4 2 0 63 16 43
2014 OM-02 23 72 0 0 0 5 0 100 0 12
2014 OM-03 13 43 29 10 5 0 0 56 15 21
2011 OM 23 54 11 10 3 0 0 77 12 70
2011 OM-02 31 47 3 14 4 0 0 78 18 27
2011 OM-03 11 62 23 4 0 0 0 73 4 25
2011 OM-04 32 39 7 15 7 0 0 71 22 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 28 48 16 0 0 9 0 83 0 27
2017 OM-02 30 36 16 0 0 19 0 81 0 13
2014 OM 26 41 16 10 2 5 0 70 13 43
2014 OM-02 26 47 11 0 0 16 0 87 0 12
2014 OM-03 29 35 13 18 5 0 0 65 23 21
2011 OM 31 39 19 6 0 6 0 74 6 70
2011 OM-02 38 32 18 9 0 3 0 73 9 27
2011 OM-03 22 41 24 3 0 8 0 70 4 25
2011 OM-04 39 39 15 7 0 0 0 78 7 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 17 48 8 4 13 10 0 72 19 27
2017 OM-02 21 37 9 0 23 11 0 64 26 13
2014 OM 29 39 11 10 7 2 2 70 18 43
2014 OM-02 30 54 0 5 5 5 0 89 11 12
2014 OM-03 30 31 14 13 9 0 4 63 22 21
2011 OM 27 34 13 11 10 2 4 64 23 70
2011 OM-02 29 24 10 20 14 0 3 55 35 27
2011 OM-03 16 44 20 4 8 4 3 64 14 25
2011 OM-04 32 37 7 7 8 0 9 76 16 13
2008 OM 28 34 11 11 7 5 4 67 20 78
2008 OM-02 21 35 17 8 9 9 3 63 18 28
2008 OM-03 21 36 7 20 9 0 7 62 31 27
2008 OM-04 60 23 11 6 0 0 0 84 6 17

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 16 31 21 4 15 14 0 54 21 27
2017 OM-02 29 8 21 8 15 19 0 46 28 13
2014 OM 14 18 45 9 7 7 0 34 18 43
2014 OM-02 18 25 47 0 5 5 0 44 6 12
2014 OM-03 13 18 42 11 9 8 0 33 22 21
2011 OM 15 25 22 15 10 11 3 45 29 70
2011 OM-02 19 14 26 19 11 7 4 37 33 27
2011 OM-03 3 28 24 12 13 17 3 39 31 25
2011 OM-04 22 25 15 20 8 9 0 52 31 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 14 34 16 18 15 4 0 50 33 27
2017 OM-02 8 29 19 29 8 8 0 40 39 13
2014 OM 9 20 11 25 26 9 0 31 56 43
2014 OM-02 21 11 5 37 16 11 0 35 59 12
2014 OM-03 4 19 18 25 26 8 0 25 56 21
2011 OM 11 21 23 11 17 14 3 39 34 70
2011 OM-02 15 11 25 17 22 6 4 29 44 27
2011 OM-03 8 17 24 13 8 28 3 35 31 25
2011 OM-04 15 24 24 0 28 9 0 43 31 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 66 22 4 5 0 0 4 91 5 27
2017 OM-02 79 5 8 0 0 0 8 92 0 13
2014 OM 40 36 13 2 5 2 2 80 7 43
2014 OM-02 58 42 0 0 0 0 0 100 0 12
2014 OM-03 23 46 8 5 10 4 5 75 17 21

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 69 15 4 9 0 0 4 87 9 27
2017 OM-02 79 5 0 8 0 0 8 92 8 13
2014 OM 61 24 5 3 2 2 2 89 6 43
2014 OM-02 82 18 0 0 0 0 0 100 0 12
2014 OM-03 47 37 4 8 5 0 0 84 13 21
2011 OM 55 19 7 2 5 3 9 84 8 70
2011 OM-02 56 18 6 4 3 4 8 84 9 27
2011 OM-03 51 20 8 0 4 4 12 85 5 25
2011 OM-04 47 24 7 0 13 0 9 78 14 13
2008 OM 64 20 10 1 2 1 1 87 3 78
2008 OM-02 68 18 11 4 0 0 0 86 4 28
2008 OM-03 63 19 14 0 5 0 0 82 5 27
2008 OM-04 61 28 6 0 0 0 5 94 0 17

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 9 48 11 16 11 5 0 60 28 27
2017 OM-02 5 52 24 8 0 11 0 64 9 13
2014 OM 11 21 37 12 14 3 0 34 27 43
2014 OM-02 19 16 49 5 5 5 0 37 11 12
2014 OM-03 8 30 36 8 19 0 0 38 26 21
2011 OM 17 28 20 14 18 3 0 46 33 70
2011 OM-02 11 30 11 20 28 0 0 41 48 27
2011 OM-03 11 28 36 8 17 0 0 38 25 25
2011 OM-04 23 22 15 15 7 17 0 55 26 13
2008 OM 17 39 16 12 11 5 0 59 24 78
2008 OM-02 15 43 14 12 11 5 0 62 24 28
2008 OM-03 11 37 14 11 20 7 0 51 34 27
2008 OM-04 29 37 22 6 0 5 0 70 6 17

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 13 17 14 22 30 4 0 31 54 27
2017 OM-02 7 35 16 0 34 8 0 46 37 13
2014 OM 10 17 16 9 42 3 2 29 54 43
2014 OM-02 14 16 5 0 60 5 0 31 63 12
2014 OM-03 11 18 32 5 29 0 5 31 36 21
2011 OM 16 18 17 15 31 0 3 35 48 70
2011 OM-02 12 15 13 12 48 0 0 27 60 27
2011 OM-03 16 18 24 21 20 0 0 34 41 25
2011 OM-04 15 17 15 7 30 0 16 38 44 13
2008 OM 7 29 10 19 27 3 4 39 49 78
2008 OM-02 9 29 13 16 26 3 4 42 44 28
2008 OM-03 4 26 16 20 30 0 4 31 52 27
2008 OM-04 13 31 0 27 17 5 7 49 51 17

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 11 51 17 8 10 4 0 64 18 26
2017 OM-02 9 60 15 8 8 0 0 69 15 13

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 27 47 20 0 2 4 0 77 3 27
2017 OM-02 37 55 0 0 0 8 0 100 0 13
2014 OM 29 32 24 2 6 7 0 65 9 43
2014 OM-02 35 42 5 7 5 5 0 81 13 12
2014 OM-03 21 36 29 0 5 9 0 63 6 21

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 31 58 8 0 4 0 0 89 4 27
2017 OM-02 45 39 8 0 8 0 0 85 8 13
2014 OM 35 35 11 5 6 7 0 75 12 43
2014 OM-02 47 37 5 5 0 5 0 89 6 12
2014 OM-03 30 31 18 8 5 9 0 67 14 21
2011 OM 24 44 11 3 6 9 2 77 10 70
2011 OM-02 38 45 3 4 7 3 0 85 11 27
2011 OM-03 8 39 19 0 8 21 4 64 10 25
2011 OM-04 24 55 8 7 7 0 0 79 13 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 52 37 3 7 0 0 0 89 7 27
2017 OM-02 56 28 0 15 0 0 0 85 15 13
2014 OM 37 34 15 7 6 0 0 71 14 43
2014 OM-02 47 37 5 11 0 0 0 84 11 12
2014 OM-03 31 40 15 0 14 0 0 71 14 21
2011 OM 28 51 10 5 5 0 0 79 11 69
2011 OM-02 42 40 8 3 7 0 0 83 10 27
2011 OM-03 25 49 18 4 4 0 0 74 9 24
2011 OM-04 8 71 0 13 7 0 0 80 20 13
2008 OM 29 51 12 2 7 0 0 79 8 78
2008 OM-02 24 62 8 0 7 0 0 86 7 28
2008 OM-03 17 51 14 5 13 0 0 68 17 27
2008 OM-04 47 41 12 0 0 0 0 88 0 17

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 43 25 17 3 12 0 0 67 16 27
2017 OM-02 44 22 18 0 15 0 0 66 15 13
2014 OM 17 38 22 9 13 2 0 56 22 43
2014 OM-02 28 56 5 5 0 5 0 89 6 12
2014 OM-03 18 30 25 4 23 0 0 48 26 21
2011 OM 20 38 24 10 7 1 0 59 17 70
2011 OM-02 33 26 23 13 4 0 0 60 17 27
2011 OM-03 6 40 29 13 12 0 0 46 24 25
2011 OM-04 17 53 17 0 7 7 0 75 7 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 40 29 13 5 13 0 0 69 18 27
2017 OM-02 46 20 18 0 15 0 0 66 15 13
2014 OM 27 30 20 10 13 0 0 57 23 43
2014 OM-02 42 42 5 11 0 0 0 84 11 12
2014 OM-03 23 29 21 4 23 0 0 52 26 21
2011 OM 21 42 14 17 5 0 0 63 23 70
2011 OM-02 40 23 19 11 7 0 0 64 17 27
2011 OM-03 6 48 13 29 4 0 0 55 33 25
2011 OM-04 8 70 0 15 7 0 0 79 21 13
2008 OM 19 51 19 4 6 0 0 71 10 78
2008 OM-02 18 45 26 0 10 0 0 63 10 28
2008 OM-03 7 70 9 7 8 0 0 76 15 27
2008 OM-04 43 29 22 6 0 0 0 72 6 17

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 36 20 29 0 10 5 0 60 10 27
2017 OM-02 50 27 15 0 8 0 0 77 8 13
2014 OM 24 30 17 7 15 3 3 58 25 43
2014 OM-02 37 47 0 0 5 11 0 94 6 12
2014 OM-03 22 26 21 5 18 0 8 52 25 21
2011 OM 24 24 14 13 18 6 0 52 33 70
2011 OM-02 30 19 11 12 14 13 0 57 30 27
2011 OM-03 11 23 16 16 30 4 0 36 47 25
2011 OM-04 24 39 15 15 7 0 0 63 22 13
2008 OM 23 35 16 13 10 4 0 60 23 78
2008 OM-02 15 37 14 11 15 7 0 57 28 28
2008 OM-03 14 36 22 15 13 0 0 50 28 27
2008 OM-04 43 35 6 11 0 6 0 83 11 17
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 OM 14 58 28 27
2017 OM-02 23 43 34 13
2014 OM 40 32 29 43
2014 OM-02 42 32 26 12
2014 OM-03 29 39 32 21
2011 OM 24 31 46 70
2011 OM-02 19 41 40 27
2011 OM-03 30 23 47 25
2011 OM-04 13 30 56 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 7 13 33 0 6 30 11 35 10 27
2017 OM-02 7 21 16 0 8 41 8 55 15 13
2014 OM 10 12 42 2 13 14 7 28 19 43
2014 OM-02 12 18 49 0 11 11 0 33 12 12
2014 OM-03 9 9 38 4 10 14 16 26 20 21

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 24 38 16 5 6 12 0 70 13 27
2017 OM-02 29 37 8 0 8 18 0 81 9 13
2014 OM 23 37 20 2 10 7 2 65 13 43
2014 OM-02 37 47 0 0 11 5 0 89 11 12
2014 OM-03 14 35 28 0 10 9 4 57 12 21
2011 OM 30 31 15 10 5 9 0 67 16 70
2011 OM-02 38 31 14 7 8 3 0 71 15 27
2011 OM-03 19 33 20 16 0 12 0 59 18 25
2011 OM-04 34 15 14 7 13 17 0 59 24 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 23 17 19 0 4 0 37 64 6 27
2017 OM-02 31 11 15 0 8 0 35 64 12 13
2014 OM 8 36 18 0 0 0 37 71 0 43
2014 OM-02 7 18 18 0 0 0 58 58 0 12
2014 OM-03 4 52 24 0 0 0 20 70 0 21
2011 OM 15 36 17 1 4 3 24 69 7 70
2011 OM-02 11 33 7 3 7 8 32 73 16 27
2011 OM-03 4 52 32 0 0 0 12 64 0 25
2011 OM-04 34 15 7 0 9 0 36 76 14 13
2008 OM 13 35 8 8 5 3 27 69 19 78
2008 OM-02 8 29 15 7 4 8 30 59 18 28
2008 OM-03 12 34 3 8 8 0 36 71 25 27
2008 OM-04 19 46 12 12 5 0 6 69 19 17

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 7 14 24 4 2 2 46 41 12 27
2017 OM-02 0 20 16 8 0 0 56 46 18 13
2014 OM 6 4 20 0 5 15 50 30 13 43
2014 OM-02 7 0 19 0 0 11 63 27 0 12
2014 OM-03 0 9 18 0 10 26 37 24 27 21
2011 OM 4 15 14 0 3 20 44 53 7 70
2011 OM-02 3 8 17 0 0 29 43 39 0 27
2011 OM-03 0 24 20 0 0 21 35 54 0 25
2011 OM-04 17 15 0 0 13 9 46 70 30 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 22 27 7 11 0 0 33 72 17 27
2017 OM-02 0 41 8 15 0 0 35 64 24 13
2014 OM 16 25 12 5 2 4 36 68 12 43
2014 OM-02 12 18 7 5 0 5 53 71 13 12
2014 OM-03 17 39 10 4 5 5 20 75 12 21
2011 OM 19 25 18 4 2 7 24 65 9 70
2011 OM-02 13 32 7 3 3 10 32 77 11 27
2011 OM-03 15 29 33 4 0 4 15 54 5 25
2011 OM-04 25 8 15 7 7 9 29 54 21 13
2008 OM 25 26 11 3 0 12 23 78 4 78
2008 OM-02 7 25 22 0 0 16 30 59 0 28
2008 OM-03 30 22 7 5 0 11 25 82 7 27
2008 OM-04 42 29 6 5 0 13 6 87 6 17

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 22 31 3 7 0 4 33 83 11 27
2017 OM-02 7 42 0 15 0 0 35 76 24 13
2014 OM 12 24 17 2 0 10 36 65 3 43
2014 OM-02 12 18 7 0 0 11 53 81 0 12
2014 OM-03 9 35 21 0 0 14 20 68 0 21
2011 OM 14 25 17 2 0 17 24 67 4 70
2011 OM-02 8 29 11 3 0 16 32 72 6 27
2011 OM-03 12 24 28 0 0 21 15 57 0 25
2011 OM-04 25 17 15 7 0 9 27 66 10 13
2008 OM 18 33 6 1 5 15 22 81 10 77
2008 OM-02 7 43 10 0 0 17 23 84 0 28
2008 OM-03 23 20 0 4 14 11 28 72 28 27
2008 OM-04 33 37 6 0 0 6 18 92 0 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 OM 0 100 27
2017 OM-02 0 100 13
2014 OM-03 0 100 21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 7 7 38 0 2 25 20 26 5 27
2017 OM-02 7 8 21 0 0 48 16 42 0 13
2014 OM 5 25 26 4 2 30 8 48 9 43
2014 OM-02 0 61 12 5 0 21 0 78 7 12
2014 OM-03 5 4 29 0 0 48 14 23 0 21

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 20 36 22 0 2 16 4 69 3 27
2017 OM-02 21 31 13 0 0 26 8 80 0 13
2014 OM 24 31 17 4 2 22 0 71 7 43
2014 OM-02 30 54 0 5 0 11 0 94 6 12
2014 OM-03 23 21 25 0 0 30 0 64 0 21
2011 OM 33 38 16 4 1 9 0 77 6 70
2011 OM-02 38 31 17 4 0 10 0 76 5 27
2011 OM-03 19 48 24 0 0 8 0 73 0 25
2011 OM-04 34 37 0 13 7 9 0 78 22 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 24 21 17 31 7 0 0 44 39 27
2017 OM-02 26 29 8 21 15 0 0 56 36 13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 16 33 31 2 17 0 0 50 20 27
2017 OM-02 17 36 21 0 26 0 0 53 26 13

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 19 49 12 16 4 0 0 68 20 27
2017 OM-02 33 36 5 18 8 0 0 69 26 13

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 15 33 13 10 20 0 9 53 32 27
2017 OM-02 17 36 5 8 26 0 8 57 37 13

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 42 31 0 0 2 0 25 97 3 27
2017 OM-02 40 24 0 0 0 0 37 100 0 13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 36 35 17 9 2 0 0 71 11 27
2017 OM-02 43 28 21 8 0 0 0 71 8 13

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 34 29 15 17 2 0 2 65 20 27
2017 OM-02 16 45 15 18 0 0 5 64 19 13

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 19 43 21 9 2 0 6 66 12 27
2017 OM-02 25 36 18 8 0 0 13 70 9 13

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 22 48 16 9 2 0 2 72 12 27
2017 OM-02 33 39 23 0 0 0 5 76 0 13

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 32 47 16 0 2 0 2 81 3 27
2017 OM-02 34 45 15 0 0 0 5 84 0 13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 65 21 11 0 0 0 3 89 0 27
2017 OM-02 56 36 0 0 0 0 7 100 0 13

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 76 6 10 5 0 0 3 85 5 27
2017 OM-02 80 5 8 0 0 0 7 92 0 13

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 58 27 3 5 2 3 0 89 8 27
2017 OM-02 65 27 0 0 0 7 0 100 0 13

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 55 11 11 10 6 0 7 71 17 27
2017 OM-02 54 23 8 0 8 0 7 83 8 13

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 44 12 5 0 2 3 32 88 4 27
2017 OM-02 36 11 0 0 0 7 46 100 0 13

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 66 7 10 0 0 0 16 88 0 27
2017 OM-02 67 5 8 0 0 0 20 90 0 13

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 65 18 6 5 0 0 6 88 5 27
2017 OM-02 80 8 0 0 0 0 13 100 0 13

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 40 36 11 4 6 0 3 78 10 27
2017 OM-02 42 43 0 8 0 0 7 91 9 13

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 24 23 26 17 10 0 0 47 27 27
2017 OM-02 33 20 13 23 11 0 0 53 34 13

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 17 18 21 26 18 0 0 44 35 26
2017 OM-02 11 21 15 24 30 0 0 54 31 13

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 15 39 23 0 20 3 0 55 21 27
2017 OM-02 24 42 17 0 11 7 0 71 11 13

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 24 42 10 9 12 4 0 68 21 27
2017 OM-02 24 42 8 8 18 0 0 66 26 13
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 OM 20 80 27
2014 OM 14 86 43
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 35 15 28 9 13 0 0 35 65 27
2017 OM-02 31 24 30 8 8 0 0 31 69 13

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 OM 21 18

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 OM 20 18

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 OM 11 18

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 OM 47 18

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 OM 6 18

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 OM 44 18

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 OM 12 42 19 12 14 0 17

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 6 31 5 13 28 6 11 44 50 18

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OM 0 0 5 32 45 6 11 0 94 18
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