2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - LI

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 21 9 18 9 0 3 63 28 33
2014 LI 49 29 0 18 4 0 0 78 22 45
2014 LI-05 50 30 0 10 10 0 0 80 20 10
2011 LI 30 40 8 11 11 0 0 70 22 37
2011 LI-05 30 40 10 10 10 0 0 70 20 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 67 9 0 3 9 3 9 86 14 33
2014 LI 73 9 7 2 2 0 7 88 5 45
2014 LI-05 60 20 0 10 0 0 10 89 11 10
2011 LI 60 13 3 3 16 0 5 77 20 37
2011 LI-05 70 20 0 0 10 0 0 90 10 10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 76 12 3 0 0 0 9 97 0 33
2014 LI 78 4 7 0 0 0 11 93 0 45
2014 LI-05 60 20 0 0 0 0 20 100 0 10
2011 LI 72 3 8 3 0 3 11 87 3 36

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 61 21 6 9 0 0 3 84 9 33
2014 LI 62 22 2 2 11 0 0 84 13 45
2014 LI-05 70 20 0 0 10 0 0 90 10 10
2011 LI 57 26 5 5 5 0 0 84 11 37
2011 LI-05 70 10 0 10 10 0 0 80 20 10

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 27 27 12 15 15 0 3 56 31 33
2014 LI 36 36 4 13 11 0 0 71 24 45
2014 LI-05 40 30 0 10 20 0 0 70 30 10
2011 LI 25 37 14 22 3 0 0 62 25 37
2011 LI-05 10 30 20 30 10 0 0 40 40 10

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 58 21 12 6 0 0 3 81 6 33
2014 LI 60 29 9 0 2 0 0 89 2 45
2014 LI-05 60 10 30 0 0 0 0 70 0 10
2011 LI 64 33 3 0 0 0 0 97 0 37
2011 LI-05 60 40 0 0 0 0 0 100 0 10

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 61 15 12 9 0 0 3 78 9 33
2014 LI 64 27 9 0 0 0 0 91 0 45
2014 LI-05 70 20 10 0 0 0 0 90 0 10
2011 LI 55 34 8 0 3 0 0 89 3 37
2011 LI-05 40 50 0 0 10 0 0 90 10 10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 45 18 9 15 9 0 3 66 25 33
2014 LI 49 29 4 16 2 0 0 78 18 45
2014 LI-05 50 30 0 20 0 0 0 80 20 10

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 47 9 9 6 19 6 3 62 28 32
2014 LI 44 18 13 7 11 0 7 67 19 45
2014 LI-05 30 10 20 10 10 0 20 50 25 10
2011 LI 26 46 8 3 11 0 5 77 14 37
2011 LI-05 30 40 10 0 20 0 0 70 20 10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 21 6 9 3 24 6 30 43 43 33
2014 LI 18 16 9 2 20 2 32 52 34 44
2014 LI-05 20 0 0 0 40 10 30 33 67 10
2011 LI 16 8 3 8 25 5 34 41 55 37
2011 LI-05 20 20 0 10 20 0 30 57 43 10

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 58 15 15 9 0 0 3 75 9 33
2014 LI 53 27 11 2 7 0 0 80 9 45
2014 LI-05 50 10 20 10 10 0 0 60 20 10
2011 LI 48 33 11 8 0 0 0 81 8 37
2011 LI-05 40 30 20 10 0 0 0 70 10 10

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 21 27 9 24 12 3 3 52 39 33
2014 LI 20 36 11 13 18 0 2 57 32 45
2014 LI-05 20 20 0 20 30 0 10 44 56 10
2011 LI 16 29 16 22 11 3 3 48 35 37
2011 LI-05 30 20 0 40 10 0 0 50 50 10

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 30 45 12 6 3 0 3 78 9 33

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 24 21 9 3 0 3 66 13 33
2014 LI 41 27 16 5 7 5 0 71 12 44
2014 LI-05 40 20 20 10 10 0 0 60 20 10
2011 LI 33 22 11 17 14 3 0 57 32 36
2011 LI-05 30 30 0 20 20 0 0 60 40 10

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 30 18 18 15 15 0 3 50 31 33

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 76 12 6 3 0 0 3 91 3 33
2014 LI 73 22 2 0 0 0 2 98 0 45
2014 LI-05 60 30 0 0 0 0 10 100 0 10
2011 LI 73 14 8 5 0 0 0 86 5 37
2011 LI-05 50 20 20 10 0 0 0 70 10 10

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 19 25 19 22 9 3 3 47 33 32
2014 LI 29 27 16 11 18 0 0 56 29 45
2014 LI-05 30 10 20 10 30 0 0 40 40 10
2011 LI 13 33 22 19 8 0 5 48 29 37
2011 LI-05 20 30 10 30 10 0 0 50 40 10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 25 25 19 16 9 3 3 53 27 32
2014 LI 38 29 11 11 9 2 0 68 20 45
2014 LI-05 40 10 0 20 20 10 0 56 44 10

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 27 27 15 15 12 0 3 56 28 33
2014 LI 33 38 9 11 9 0 0 71 20 45
2014 LI-05 30 30 10 10 20 0 0 60 30 10
2011 LI 36 24 16 8 14 0 3 61 22 37
2011 LI-05 40 20 10 10 20 0 0 60 30 10

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 61 21 15 0 0 0 3 84 0 33
2014 LI 67 29 2 0 2 0 0 96 2 45
2014 LI-05 60 40 0 0 0 0 0 100 0 10
2011 LI 70 22 5 3 0 0 0 92 3 37
2011 LI-05 60 30 0 10 0 0 0 90 10 10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 64 21 3 3 3 0 6 90 6 33
2014 LI 76 9 7 0 2 0 7 90 2 45
2014 LI-05 70 10 10 0 10 0 0 80 10 10
2011 LI 63 19 10 0 0 0 8 89 0 37
2011 LI-05 70 10 20 0 0 0 0 80 0 10

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 0 13 25 25 16 0 22 52 16 32
2014 LI 0 17 36 31 10 0 7 44 18 42
2014 LI-05 0 20 30 40 0 0 10 44 22 10
2011 LI 8 15 30 16 11 5 14 34 29 37
2011 LI-05 0 20 30 20 0 10 20 29 29 10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 9 30 18 12 18 0 12 34 45 33
2014 LI 5 10 38 21 17 2 7 42 16 42
2014 LI-05 0 10 40 20 10 10 10 38 13 10
2011 LI 18 15 23 21 9 9 6 35 38 34

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 21 15 27 12 12 0 12 28 41 33
2014 LI 14 14 26 12 21 5 7 38 32 42
2014 LI-05 20 20 20 20 0 10 10 25 50 10
2011 LI 24 14 27 12 9 6 9 24 44 34

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 9 0 9 27 30 3 21 76 12 33
2014 LI 2 5 10 31 33 2 17 79 9 42
2014 LI-05 0 10 10 40 20 10 10 75 13 10
2011 LI 0 6 17 25 28 6 18 69 8 33

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 3 21 12 24 24 0 15 57 29 33
2014 LI 16 9 12 28 28 0 7 60 28 43
2014 LI-05 10 10 0 50 20 0 10 78 22 10
2011 LI 18 11 15 18 27 3 9 51 32 34

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 9 18 18 21 18 0 15 46 32 33
2014 LI 5 0 24 29 31 2 10 68 5 42
2014 LI-05 0 0 30 30 20 0 20 63 0 10
2011 LI 3 8 30 21 15 9 15 47 14 34

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 12 15 12 24 21 3 12 54 32 33
2014 LI 14 14 23 19 19 2 9 42 32 43
2014 LI-05 10 40 0 30 10 0 10 44 56 10
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 70 6 0 0 0 0 24 100 0 33
2014 LI 68 2 5 0 0 0 25 94 0 44
2011 LI 63 7 5 0 3 3 19 90 3 37
2011 LI-05 60 20 0 0 0 0 20 100 0 10

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 42 15 9 18 9 3 3 61 29 33
2014 LI 39 25 18 9 5 0 5 67 14 44

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 21 9 18 9 0 3 63 28 33
2014 LI 41 20 16 11 7 0 5 64 19 44

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 9 30 12 21 21 0 6 42 45 33
2014 LI 30 27 9 27 5 0 2 58 33 44
2011 LI 16 34 27 14 8 0 0 51 22 37
2011 LI-05 10 40 20 10 20 0 0 50 30 10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 21 15 9 21 24 3 6 40 50 33
2014 LI 20 27 18 20 5 9 0 53 28 44
2011 LI 14 25 16 21 19 5 0 40 42 37
2011 LI-05 10 20 10 20 30 10 0 33 56 10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 21 12 9 21 24 3 9 38 52 33
2014 LI 23 11 23 14 23 7 0 37 39 44

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 24 9 15 6 0 6 68 23 33
2014 LI 36 30 23 7 2 0 2 67 9 44
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 45 21 9 9 12 0 3 69 22 33
2014 LI 43 27 9 14 5 0 2 72 19 44
2011 LI 32 44 11 5 8 0 0 75 14 37
2011 LI-05 20 70 0 0 10 0 0 90 10 10

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 52 12 6 12 12 0 6 68 26 33
2014 LI 48 20 11 16 2 0 2 70 19 44
2011 LI 43 38 11 0 5 0 3 83 6 37
2011 LI-05 40 50 0 0 10 0 0 90 10 10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 21 9 12 15 0 3 63 28 33
2014 LI 41 30 11 9 9 0 0 70 18 44
2011 LI 40 43 6 0 9 3 0 85 9 35
2011 LI-05 40 50 0 0 0 10 0 100 0 10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 85 3 3 3 0 0 6 94 3 33
2014 LI 84 7 2 0 0 0 7 98 0 43
2011 LI 80 3 3 0 0 0 14 97 0 36

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 44 6 9 0 6 6 28 76 10 32
2014 LI 41 18 14 0 0 2 25 81 0 44
2011 LI 32 19 14 3 5 8 19 70 11 37
2011 LI-05 30 30 10 0 10 0 20 75 13 10

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 52 18 3 15 9 0 3 72 25 33

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 55 15 6 6 12 3 3 74 19 33

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 55 15 6 12 9 0 3 72 22 33
2014 LI 57 18 9 9 5 0 2 77 14 44
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 46 8 15 8 8 8 8 64 18 13
2014 LI 39 28 11 11 11 0 0 67 22 18

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 27 24 12 9 9 15 3 63 22 33
2014 LI 35 23 33 5 2 2 0 60 7 43
2011 LI 14 30 14 8 20 8 6 51 33 36
2011 LI-05 0 20 10 10 30 20 10 29 57 10

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 24 24 9 12 15 12 3 57 32 33
2014 LI 35 26 14 21 5 0 0 60 26 43
2011 LI 22 29 8 11 25 5 0 54 38 37
2011 LI-05 20 30 10 0 40 0 0 50 40 10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 15 24 12 30 9 3 6 43 43 33
2014 LI 25 23 14 30 7 2 0 49 37 44
2011 LI 14 27 18 8 27 3 3 43 38 37
2011 LI-05 0 30 10 0 50 10 0 33 56 10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 18 27 15 18 12 3 6 50 33 33
2014 LI 27 23 9 16 18 7 0 54 37 44
2011 LI 19 27 18 8 22 3 3 49 32 37
2011 LI-05 10 20 10 0 40 10 10 38 50 10

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 27 24 3 21 18 0 6 55 42 33
2014 LI 24 27 13 18 18 0 0 51 36 45
2014 LI-05 20 20 10 20 30 0 0 40 50 10
2011 LI 20 31 16 14 20 0 0 51 34 36
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 30 21 21 9 15 0 3 53 25 33
2014 LI 29 40 11 4 16 0 0 69 20 45
2014 LI-05 30 30 10 10 20 0 0 60 30 10
2011 LI 16 32 8 16 22 5 0 51 40 37
2011 LI-05 0 40 0 30 30 0 0 40 60 10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 55 15 12 9 3 3 3 74 13 33
2014 LI 44 36 9 7 4 0 0 80 11 45
2014 LI-05 30 30 20 10 10 0 0 60 20 10
2011 LI 49 24 14 5 8 0 0 73 14 37
2011 LI-05 50 20 10 10 10 0 0 70 20 10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 33 12 0 6 3 6 80 7 33
2014 LI 38 36 11 4 11 0 0 73 16 45
2014 LI-05 20 50 20 0 10 0 0 70 10 10
2011 LI 36 37 3 3 5 14 3 87 10 37
2011 LI-05 20 30 10 0 10 30 0 71 14 10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 18 24 27 15 3 3 9 48 21 33
2014 LI 16 47 16 2 11 4 4 68 15 45
2014 LI-05 10 60 10 0 20 0 0 70 20 10
2011 LI 8 56 11 5 3 3 14 77 10 37
2011 LI-05 0 50 30 0 0 0 20 63 0 10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 18 36 9 15 12 6 3 60 30 33
2014 LI 36 29 7 16 11 2 0 66 27 45
2014 LI-05 30 10 10 40 10 0 0 40 50 10
2011 LI 27 25 5 10 14 19 0 64 29 37
2011 LI-05 20 30 10 20 20 0 0 50 40 10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 61 15 0 0 0 9 15 100 0 33
2014 LI 51 11 2 0 0 7 29 97 0 45
2014 LI-05 40 10 10 0 0 10 30 83 0 10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 85 9 0 0 0 0 6 100 0 33
2014 LI 78 7 0 0 0 9 7 100 0 45
2014 LI-05 80 20 0 0 0 0 0 100 0 10
2011 LI 75 10 0 0 0 3 12 100 0 35

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 24 24 12 15 21 0 3 50 38 33
2014 LI 27 31 13 13 11 2 2 60 26 45
2014 LI-05 30 30 0 20 20 0 0 60 40 10
2011 LI 25 29 11 8 22 5 0 57 32 37
2011 LI-05 20 20 10 10 40 0 0 40 50 10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 24 24 12 9 24 3 3 52 35 33
2014 LI 29 27 13 16 11 0 4 58 28 45
2014 LI-05 20 30 10 20 20 0 0 50 40 10
2011 LI 11 40 8 3 25 8 5 59 32 37
2011 LI-05 0 30 0 10 40 10 10 38 63 10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 24 18 18 18 12 6 3 47 33 33

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 48 18 12 15 0 0 6 71 16 33
2014 LI 47 31 13 4 0 2 2 81 5 45
2014 LI-05 40 30 20 10 0 0 0 70 10 10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 48 21 6 18 3 0 3 72 22 33
2014 LI 51 20 24 4 0 0 0 71 4 45
2014 LI-05 40 20 40 0 0 0 0 60 0 10
2011 LI 36 32 16 5 3 3 5 73 9 37
2011 LI-05 20 30 20 10 10 0 10 56 22 10

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 42 21 18 3 12 0 3 66 16 33
2014 LI 51 24 16 9 0 0 0 76 9 45
2014 LI-05 40 20 30 10 0 0 0 60 10 10
2011 LI 28 35 14 11 11 0 0 63 22 36

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 30 27 18 21 0 0 3 59 22 33
2014 LI 47 29 16 4 4 0 0 76 9 45
2014 LI-05 30 40 20 0 10 0 0 70 10 10
2011 LI 41 29 11 11 8 0 0 70 19 37
2011 LI-05 40 10 10 30 10 0 0 50 40 10

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 36 30 12 18 0 0 3 69 19 33
2014 LI 44 22 22 9 2 0 0 67 11 45
2014 LI-05 20 40 20 20 0 0 0 60 20 10
2011 LI 30 29 14 19 5 3 0 61 25 37
2011 LI-05 40 10 10 30 10 0 0 50 40 10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 39 12 33 12 0 0 3 53 13 33
2014 LI 42 22 9 11 7 2 7 71 20 45
2014 LI-05 50 30 0 10 10 0 0 80 20 10
2011 LI 46 24 8 5 3 8 5 81 9 37
2011 LI-05 40 20 20 20 0 0 0 60 20 10
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 LI 23 61 16 31
2014 LI 28 60 12 43
2011 LI 8 69 22 36
2011 LI-05 10 60 30 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 LI 25 75 32
2014 LI 16 84 44

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 30 0 27 6 12 18 6 40 24 33
2014 LI 33 16 11 7 4 22 7 69 16 45
2014 LI-05 30 20 30 0 0 20 0 63 0 10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 27 27 18 9 9 6 3 60 20 33
2014 LI 42 27 9 7 7 7 2 76 15 45
2014 LI-05 40 20 0 30 0 10 0 67 33 10
2011 LI 33 32 16 8 5 5 0 68 14 37
2011 LI-05 30 30 10 20 10 0 0 60 30 10
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 25 53 9 6 3 0 3 81 10 32
2014 LI 27 53 4 4 9 0 2 82 14 45
2014 LI-05 20 60 0 10 10 0 0 80 20 10
2011 LI 17 62 3 6 0 3 10 90 6 36

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 9 16 28 25 16 3 3 27 43 32
2014 LI 18 24 24 9 9 11 4 50 21 45
2014 LI-05 20 20 20 20 10 10 0 44 33 10
2011 LI 8 31 11 8 22 11 7 48 38 36
2011 LI-05 0 30 10 10 40 0 10 33 56 10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 41 19 16 16 3 3 3 63 20 32
2014 LI 51 27 16 2 2 0 2 80 5 45
2014 LI-05 40 40 10 10 0 0 0 80 10 10
2011 LI 34 48 3 3 0 8 5 94 3 36
2011 LI-05 30 50 0 10 0 0 10 89 11 10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 28 19 28 9 3 9 3 54 14 32
2014 LI 29 24 24 11 2 7 2 59 15 45
2014 LI-05 20 20 40 10 0 10 0 44 11 10
2011 LI 17 45 8 11 3 11 5 73 17 36
2011 LI-05 0 70 0 20 0 0 10 78 22 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 23 13 29 10 0 19 6 48 13 31
2014 LI 33 13 18 2 2 22 9 68 6 45
2014 LI-05 30 20 30 0 0 20 0 63 0 10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 38 28 16 9 3 3 3 70 13 32
2014 LI 47 20 13 7 2 9 2 75 10 45
2014 LI-05 40 20 10 20 0 10 0 67 22 10
2011 LI 36 37 3 5 3 11 5 87 10 37
2011 LI-05 20 40 0 10 0 20 10 86 14 10
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 12 24 24 18 18 0 3 38 38 33

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 67 15 9 3 3 0 3 84 6 33

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 73 6 6 0 3 0 12 90 3 33

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 48 12 15 3 9 0 12 69 14 33

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 58 6 12 9 0 0 15 75 11 33

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 52 18 12 3 12 0 3 72 16 33

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 30 33 18 9 6 0 3 66 16 33

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 36 36 9 6 3 6 3 80 10 33

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 36 30 15 3 6 3 6 73 10 33

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 64 21 3 3 0 3 6 93 3 33

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 67 15 6 9 0 0 3 84 9 33

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 66 6 16 6 0 0 6 77 7 32

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 61 21 9 3 0 0 6 87 3 33

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 52 9 18 6 9 3 3 65 16 33

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 76 12 0 0 0 0 12 100 0 33

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 70 15 9 3 0 0 3 88 3 33

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 48 12 12 3 21 0 3 63 25 33

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 58 21 15 3 0 0 3 81 3 33

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 45 15 21 6 9 0 3 63 16 33

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 6 15 18 15 42 0 3 59 22 33

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 27 15 21 12 9 12 3 50 25 33

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 33 21 9 21 9 3 3 58 32 33
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 LI 15 85 33
2014 LI 16 84 44
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 21 27 18 15 15 0 3 22 78 33

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 LI 32 25

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 LI 36 25

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 LI 28 25

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 LI 68 25

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 LI 4 25

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 LI 48 25

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 LI 0 33 22 17 6 22 18

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 16 28 4 12 36 0 4 46 50 25

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LI 8 8 4 24 44 4 8 18 77 25
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