2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - HR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	24	46	5	19	6	70	25	125
2017	HR-02	25	48	6	18	4	72	22	56
2017	HR-03	14	51	2	26	7	65	33	42
2017	HR-04	28	36	8	10	18	64	28	11
2014	HR	18	51	6	19	6	69	25	123
2014	HR-02	15	54	7	22	2	70	24	45
2014	HR-03	9	57	5	20	9	66	30	44
2014	HR-04	22	53	7	6	13	75	19	14
2011	HR	21	46	5	20	8	68	27	189
2011	HR-01	23	63	0	7	7	86	14	14
2011	HR-02	20	37	7	24	11	57	36	67
2011	HR-03	18	52	3	20	7	70	27	66
2011	HR-04	26	41	10	18	5	67	23	33
2008	HR	29	42	9	12	8	71	20	125
2008	HR-02	24	51	5	18	2	75	20	55
2008	HR-03	7	53	8	8	23	60	32	28
2008	HR-04	39	37	5	14	5	76	19	20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	57	30	6	6	1	0	88	7	125
2017	HR-02	58	29	5	9	0	0	87	9	56
2017	HR-03	51	37	8	5	0	0	88	5	42
2017	HR-04	66	27	0	7	0	0	93	7	11
2014	HR	58	26	11	5	1	1	84	5	123
2014	HR-02	52	29	13	4	0	2	82	4	45
2014	HR-03	52	34	9	5	0	0	86	5	44
2014	HR-04	72	22	0	7	0	0	93	7	14
2011	HR	56	31	7	5	1	1	87	6	189
2011	HR-01	86	14	0	0	0	0	100	0	14
2011	HR-02	51	34	6	6	3	0	86	9	67
2011	HR-03	56	29	10	5	0	0	85	5	66
2011	HR-04	47	41	7	2	2	0	88	5	33
2008	HR	50	30	7	11	2	0	80	13	125
2008	HR-02	41	32	9	14	4	0	73	18	55
2008	HR-03	47	30	6	18	0	0	77	18	28
2008	HR-04	47	39	5	5	5	0	86	9	20

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	62	21	7	5	3	2	85	9	125
2017	HR-02	63	23	2	7	4	2	87	11	56
2017	HR-03	64	19	5	7	5	0	83	12	42
2017	HR-04	59	18	23	0	0	0	77	0	11
2014	HR	54	30	6	7	3	0	84	10	122
2014	HR-02	43	35	11	7	4	0	78	11	45
2014	HR-03	47	35	5	9	5	0	81	14	43
2014	HR-04	67	33	0	0	0	0	100	0	14
2011	HR	58	23	5	10	3	1	82	13	189
2011	HR-01	72	7	7	14	0	0	79	14	14
2011	HR-02	60	25	6	7	3	0	84	10	67
2011	HR-03	51	29	3	13	4	0	80	17	66
2011	HR-04	58	19	10	10	2	0	77	13	33
2008	HR	45	34	7	11	2	1	80	13	125
2008	HR-02	40	34	5	18	4	0	73	21	55
2008	HR-03	37	41	16	6	0	0	78	6	28
2008	HR-04	57	29	0	9	5	0	86	14	20

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	27	37	9	18	8	64	26	125
2017	HR-02	32	39	11	16	2	71	18	56
2017	HR-03	22	32	12	23	12	53	35	42
2017	HR-04	7	37	7	28	21	44	49	11
2014	HR	31	43	9	11	5	74	17	123
2014	HR-02	28	45	11	15	0	74	15	45
2014	HR-03	29	48	5	7	12	77	19	44
2014	HR-04	34	39	8	13	6	73	19	14
2011	HR	32	42	9	13	3	74	17	189
2011	HR-01	51	21	0	28	0	72	28	14
2011	HR-02	33	42	7	12	6	76	17	68
2011	HR-03	28	47	11	13	1	75	14	65
2011	HR-04	28	39	11	16	6	67	22	33

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	20	43	13	19	4	1	64	23	124
2017	HR-02	23	44	7	20	3	2	69	24	56
2017	HR-03	7	42	23	24	5	0	49	28	41
2017	HR-04	7	46	18	18	10	0	53	29	11
2014	HR	16	33	24	23	3	0	50	26	123
2014	HR-02	20	30	9	39	2	0	50	41	45
2014	HR-03	11	40	25	19	5	0	51	23	44
2014	HR-04	13	62	18	7	0	0	76	7	14
2011	HR	18	33	22	20	7	1	51	27	190
2011	HR-01	22	28	29	7	14	0	50	21	14
2011	HR-02	16	34	16	28	6	0	50	34	68
2011	HR-03	15	27	27	23	7	1	43	30	66
2011	HR-04	12	48	27	5	5	3	62	10	33
2008	HR	19	46	13	17	3	2	66	21	124
2008	HR-02	11	55	12	20	0	2	67	20	55
2008	HR-03	23	27	17	27	3	3	51	31	27
2008	HR-04	24	35	22	15	5	0	59	19	20

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	67	25	3	3	2	0	92	5	125
2017	HR-02	62	31	0	5	2	0	93	7	56
2017	HR-03	63	28	9	0	0	0	91	0	42
2017	HR-04	85	15	0	0	0	0	100	0	11
2014	HR	59	34	3	4	0	0	93	4	123
2014	HR-02	55	39	4	2	0	0	93	2	45
2014	HR-03	59	34	2	5	0	0	93	5	44
2014	HR-04	67	33	0	0	0	0	100	0	14
2011	HR	59	31	4	4	2	0	90	6	189
2011	HR-01	55	36	9	0	0	0	91	0	14
2011	HR-02	50	36	4	9	1	0	86	10	67
2011	HR-03	68	23	5	3	0	1	92	3	66
2011	HR-04	56	33	2	3	6	0	89	8	33
2008	HR	49	43	3	2	2	0	92	5	125
2008	HR-02	47	44	4	4	2	0	91	5	55
2008	HR-03	65	32	0	0	3	0	97	3	28
2008	HR-04	46	54	0	0	0	0	100	0	20

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	64	27	2	5	2	0	91	7	125
2017	HR-02	58	33	0	5	4	0	91	9	56
2017	HR-03	61	28	7	5	0	0	88	5	42
2017	HR-04	74	26	0	0	0	0	100	0	11
2014	HR	63	28	4	3	1	1	92	4	123
2014	HR-02	52	37	4	4	0	2	91	5	45
2014	HR-03	66	25	2	5	2	0	91	7	44
2014	HR-04	82	18	0	0	0	0	100	0	14
2011	HR	56	37	2	4	1	0	93	5	190
2011	HR-01	41	51	0	7	0	0	93	7	14
2011	HR-02	52	38	3	7	0	0	90	7	68
2011	HR-03	59	38	1	0	1	0	97	1	66
2011	HR-04	58	32	5	3	2	0	90	5	33
2008	HR	46	46	6	2	1	0	92	3	125
2008	HR-02	38	55	4	2	2	0	93	4	55
2008	HR-03	61	34	3	0	3	0	95	3	28
2008	HR-04	43	53	5	0	0	0	95	0	20

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	40	42	11	5	1	1	83	6	125
2017	HR-02	42	49	5	2	0	2	93	2	56
2017	HR-03	33	40	18	7	2	0	73	9	42
2017	HR-04	26	36	17	21	0	0	62	21	11
2014	HR	41	42	11	4	1	1	84	5	123
2014	HR-02	37	43	11	7	0	2	82	7	45
2014	HR-03	41	36	16	5	2	0	77	7	44
2014	HR-04	47	46	7	0	0	0	93	0	14

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	44	35	8	10	2	1	1	80	12	125
2017	HR-02	45	34	11	7	2	2	0	80	9	56
2017	HR-03	44	35	5	10	4	0	2	81	14	42
2017	HR-04	27	47	7	18	0	0	0	74	18	11
2014	HR	38	41	8	5	5	1	2	81	10	123
2014	HR-02	39	48	4	4	2	0	2	89	7	45
2014	HR-03	33	32	9	11	9	2	2	69	22	44
2014	HR-04	32	61	0	0	7	0	0	93	7	14
2011	HR	40	34	9	11	5	0	3	75	16	190
2011	HR-01	29	43	7	7	7	0	7	78	15	14
2011	HR-02	39	37	4	14	3	0	3	78	18	68
2011	HR-03	37	29	16	13	5	0	0	66	18	66
2011	HR-04	40	38	6	5	7	0	3	81	13	33

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	23	29	10	10	13	4	10	61	27	123
2017	HR-02	23	27	14	7	11	8	11	61	22	56
2017	HR-03	21	37	7	9	14	2	10	65	26	42
2014	HR	17	23	18	16	11	5	10	47	31	122
2014	HR-02	13	21	17	18	9	7	15	44	34	45
2014	HR-03	16	20	16	21	16	5	6	40	42	44
2014	HR-04	9	20	28	7	7	7	21	41	20	13
2011	HR	23	21	9	15	19	2	10	50	39	190
2011	HR-01	14	28	0	14	27	7	9	51	49	14
2011	HR-02	24	16	10	9	15	4	22	54	33	68
2011	HR-03	19	28	10	23	17	1	1	49	41	66
2011	HR-04	21	16	14	15	25	0	8	41	44	33
2008	HR	24	27	8	15	12	3	10	59	32	123
2008	HR-02	18	32	5	20	11	4	11	59	35	55
2008	HR-03	17	16	6	27	28	0	6	35	58	27
2008	HR-04	34	52	10	5	0	0	0	86	5	20

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	44	40	4	8	2	85	11	125
2017	HR-02	44	43	6	4	4	87	7	56
2017	HR-03	35	48	2	14	0	84	14	42
2017	HR-04	65	20	0	8	7	85	15	11
2014	HR	42	39	13	5	1	81	6	123
2014	HR-02	41	37	17	4	0	78	4	45
2014	HR-03	37	43	13	5	2	80	7	44
2014	HR-04	45	55	0	0	0	100	0	14
2011	HR	36	38	7	10	10	74	19	188
2011	HR-01	21	65	7	7	0	86	7	14
2011	HR-02	28	37	4	17	14	65	31	68
2011	HR-03	41	41	10	3	5	82	8	64
2011	HR-04	39	30	8	10	13	69	23	33
2008	HR	38	42	8	8	3	80	12	124
2008	HR-02	38	41	12	9	0	79	9	55
2008	HR-03	40	46	3	9	3	85	12	27
2008	HR-04	27	54	5	5	10	81	15	20

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	28	36	15	10	12	0	63	22	125
2017	HR-02	34	39	11	5	11	0	72	16	56
2017	HR-03	24	37	21	9	10	0	60	19	42
2017	HR-04	10	21	17	23	28	0	31	52	11
2014	HR	24	42	12	14	7	1	67	21	123
2014	HR-02	30	37	11	15	4	2	69	20	45
2014	HR-03	14	49	16	12	9	0	63	21	44
2014	HR-04	41	33	8	18	0	0	74	18	14
2011	HR	15	36	15	18	16	0	51	35	190
2011	HR-01	31	28	14	21	7	0	59	28	14
2011	HR-02	11	36	17	23	13	0	47	36	68
2011	HR-03	10	36	13	19	22	0	46	41	66
2011	HR-04	20	34	15	12	18	0	55	31	33

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	28	48	8	11	5	76	16	125
2017	HR-02	21	55	10	13	2	76	15	56
2017	HR-03	26	44	10	12	8	70	21	42
2017	HR-04	28	54	0	0	18	82	18	11

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	45	40	10	3	2	0	85	5	125
2017	HR-02	41	48	7	4	0	0	89	4	56
2017	HR-03	37	46	10	0	6	0	84	6	42
2017	HR-04	57	28	15	0	0	0	85	0	11
2014	HR	43	44	5	5	2	1	88	7	122
2014	HR-02	39	44	6	9	0	2	84	9	45
2014	HR-03	34	50	7	5	5	0	84	9	44
2014	HR-04	62	38	0	0	0	0	100	0	14
2011	HR	31	38	8	11	10	2	71	22	189
2011	HR-01	21	64	0	7	7	0	86	14	14
2011	HR-02	21	32	12	20	14	1	54	34	68
2011	HR-03	26	49	7	9	7	1	76	16	65
2011	HR-04	56	22	7	5	10	0	78	15	33
2008	HR	36	42	8	7	4	3	80	12	124
2008	HR-02	33	45	2	11	4	5	83	15	54
2008	HR-03	38	39	11	3	8	0	78	11	28
2008	HR-04	37	43	6	9	5	0	80	14	20

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	32	36	11	10	11	67	22	125
2017	HR-02	34	35	11	11	9	69	20	56
2017	HR-03	26	41	14	10	9	67	19	42
2017	HR-04	18	38	0	16	28	56	44	11

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	60	27	9	3	1	0	87	4	125
2017	HR-02	58	27	9	4	2	0	86	5	56
2017	HR-03	49	40	11	0	0	0	89	0	42
2017	HR-04	82	10	0	8	0	0	92	8	11
2014	HR	64	30	5	1	0	1	95	1	123
2014	HR-02	61	30	7	0	0	2	93	0	45
2014	HR-03	64	27	7	2	0	0	91	2	44
2014	HR-04	67	33	0	0	0	0	100	0	14
2011	HR	61	27	6	5	1	0	88	6	189
2011	HR-01	49	43	7	0	0	0	93	0	14
2011	HR-02	58	28	6	9	0	0	86	9	67
2011	HR-03	65	28	5	0	1	0	93	1	66
2011	HR-04	60	18	9	8	5	0	78	13	33

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	25	46	9	11	9	0	0	71	20	125
2017	HR-02	28	46	7	9	11	0	0	73	20	56
2017	HR-03	19	51	7	14	9	0	0	70	23	42
2017	HR-04	10	35	36	10	8	0	0	46	18	11
2014	HR	20	38	11	21	11	0	0	58	32	123
2014	HR-02	21	35	11	24	9	0	0	56	33	45
2014	HR-03	11	40	9	21	19	0	0	52	39	44
2014	HR-04	20	35	33	6	7	0	0	55	12	14
2011	HR	23	34	10	17	15	1	1	58	32	190
2011	HR-01	14	49	9	21	0	7	0	68	22	14
2011	HR-02	19	30	11	17	22	0	0	49	39	68
2011	HR-03	28	30	12	21	9	0	0	57	30	66
2011	HR-04	15	46	8	12	18	0	0	61	31	33

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	30	32	20	10	8	62	18	125
2017	HR-02	35	37	11	7	9	73	16	56
2017	HR-03	23	37	18	14	7	60	21	42
2017	HR-04	21	8	46	25	0	29	25	11
2014	HR	28	43	13	12	5	70	17	123
2014	HR-02	30	46	7	11	7	76	18	45
2014	HR-03	20	36	19	19	7	56	26	44
2014	HR-04	13	68	6	13	0	81	13	14

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	25	44	12	12	6	1	0	70	18	125
2017	HR-02	28	51	9	7	5	0	0	79	12	56
2017	HR-03	19	46	9	16	10	0	0	65	26	42
2017	HR-04	18	27	28	28	0	0	0	44	28	11
2014	HR	19	42	19	11	8	1	0	62	19	123
2014	HR-02	13	52	13	11	9	2	0	67	20	45
2014	HR-03	11	33	30	11	14	0	0	44	25	44
2014	HR-04	22	54	12	12	0	0	0	76	12	14
2011	HR	21	35	19	18	6	1	1	56	24	190
2011	HR-01	22	49	21	0	0	0	9	77	0	14
2011	HR-02	17	37	16	26	4	0	0	54	30	68
2011	HR-03	22	28	25	16	8	1	0	50	24	66
2011	HR-04	14	41	16	18	7	0	3	58	26	33

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	48	36	8	7	1	84	8	124
2017	HR-02	47	40	7	5	0	87	5	56
2017	HR-03	41	38	13	8	0	79	8	41
2017	HR-04	46	38	0	8	7	85	15	11
2014	HR	47	38	11	3	1	85	4	123
2014	HR-02	48	43	4	4	0	91	4	45
2014	HR-03	39	38	16	5	2	77	7	44
2014	HR-04	55	45	0	0	0	100	0	14
2011	HR	42	38	7	11	3	80	14	190
2011	HR-01	37	56	7	0	0	93	0	14
2011	HR-02	35	40	3	17	6	75	22	68
2011	HR-03	48	37	5	8	3	85	10	66
2011	HR-04	37	34	16	10	2	72	13	33
2008	HR	43	41	7	7	2	85	8	124
2008	HR-02	47	43	4	7	0	89	7	55
2008	HR-03	35	48	9	6	3	83	8	27
2008	HR-04	36	49	5	10	0	85	10	20

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	33	31	17	8	8	1	2	66	16	125
2017	HR-02	35	31	20	7	5	2	0	67	12	56
2017	HR-03	21	37	16	9	16	0	0	58	26	42
2017	HR-04	40	39	10	10	0	0	0	79	10	11
2014	HR	36	29	20	9	5	0	1	66	14	123
2014	HR-02	33	41	15	4	4	0	2	76	9	45
2014	HR-03	32	23	19	16	9	0	2	55	26	44
2014	HR-04	40	35	25	0	0	0	0	75	0	14
2011	HR	25	32	20	10	12	0	2	58	22	190
2011	HR-01	37	42	21	0	0	0	0	79	0	14
2011	HR-02	26	36	16	11	10	0	1	62	22	68
2011	HR-03	23	19	25	13	18	0	1	42	32	66
2011	HR-04	13	45	22	8	10	0	3	59	18	33
2008	HR	19	29	20	21	10	1	0	48	31	123
2008	HR-02	16	26	25	23	9	2	0	42	33	55
2008	HR-03	8	20	21	32	19	0	0	28	51	26
2008	HR-04	27	43	9	20	0	0	0	71	20	20

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	5	24	40	19	4	1	6	25	32	125
2017	HR-02	2	25	48	18	2	2	3	21	28	56
2017	HR-03	12	29	35	12	2	0	10	16	45	42
2017	HR-04	8	17	39	15	21	0	0	36	25	11
2014	HR	23	30	33	8	5	1	1	14	53	123
2014	HR-02	22	32	37	2	4	2	0	7	55	45
2014	HR-03	30	26	34	7	4	0	0	11	55	44
2014	HR-04	13	31	12	35	0	0	8	38	48	14
2011	HR	29	26	25	12	7	1	1	19	56	190
2011	HR-01	0	23	49	14	7	7	0	22	24	14
2011	HR-02	46	29	13	6	5	0	0	12	75	68
2011	HR-03	18	28	31	13	8	0	1	22	47	66
2011	HR-04	39	24	20	17	0	0	0	17	63	33
2008	HR	16	30	36	10	7	0	2	16	47	125
2008	HR-02	11	44	34	4	6	0	2	10	56	55
2008	HR-03	14	25	46	8	7	0	0	14	40	28
2008	HR-04	29	33	28	5	5	0	0	10	62	20

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	8	17	35	24	10	0	5	37	26	125
2017	HR-02	4	12	43	22	16	0	3	39	16	56
2017	HR-03	11	26	35	19	2	0	6	23	40	42
2017	HR-04	17	18	36	18	0	0	10	20	40	11
2014	HR	27	27	30	8	5	1	3	13	56	123
2014	HR-02	26	33	33	0	4	2	2	4	62	45
2014	HR-03	30	25	34	7	4	0	0	11	55	44
2014	HR-04	12	32	20	19	0	0	17	23	53	14
2011	HR	35	20	24	9	9	1	1	18	57	190
2011	HR-01	21	37	14	7	14	7	0	23	62	14
2011	HR-02	54	16	17	7	5	2	0	12	71	68
2011	HR-03	26	21	32	14	6	0	1	21	47	66
2011	HR-04	36	25	24	3	9	0	3	13	62	33
2008	HR	16	29	25	15	10	2	3	26	48	125
2008	HR-02	12	46	28	5	8	0	0	13	59	55
2008	HR-03	14	14	37	25	7	0	3	32	29	28
2008	HR-04	29	37	9	9	5	0	10	16	73	20

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	14	24	38	18	2	2	3	21	40	125
2017	HR-02	14	25	40	16	4	0	2	20	40	56
2017	HR-03	8	32	35	20	0	2	2	21	42	42
2017	HR-04	36	7	21	25	0	10	0	28	48	11
2014	HR	34	17	29	12	6	0	2	18	52	123
2014	HR-02	37	20	30	9	0	0	4	9	60	45
2014	HR-03	34	16	28	14	9	0	0	22	50	44
2014	HR-04	34	7	33	12	6	0	8	20	44	14
2011	HR	32	24	19	12	12	0	2	24	57	190
2011	HR-01	14	14	29	28	14	0	0	43	28	14
2011	HR-02	46	23	13	9	5	0	3	15	72	68
2011	HR-03	24	20	26	13	16	0	1	29	44	66
2011	HR-04	37	39	10	5	9	0	0	14	76	33
2008	HR	23	20	27	17	7	3	3	25	46	125
2008	HR-02	23	25	37	7	4	2	2	12	50	55
2008	HR-03	20	11	23	39	7	0	0	45	31	28
2008	HR-04	30	38	17	5	5	6	0	10	72	20

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	6	8	35	36	11	0	3	49	15	124
2017	HR-02	5	7	29	46	11	0	2	58	13	55
2017	HR-03	9	14	42	25	10	0	0	35	23	42
2017	HR-04	0	0	38	34	17	0	10	57	0	11
2014	HR	13	19	29	21	14	0	4	36	34	123
2014	HR-02	18	9	26	24	17	0	6	44	28	45
2014	HR-03	9	28	39	11	11	0	2	23	37	44
2014	HR-04	7	12	28	32	12	0	8	48	21	14
2011	HR	17	14	34	18	15	1	1	33	32	189
2011	HR-01	0	7	28	28	31	7	0	63	7	14
2011	HR-02	29	16	28	17	10	1	0	27	45	67
2011	HR-03	11	17	40	14	16	0	1	31	28	66
2011	HR-04	20	12	34	24	9	0	0	33	32	33
2008	HR	7	19	35	25	11	1	2	37	26	125
2008	HR-02	5	25	48	12	8	0	2	21	31	55
2008	HR-03	3	17	34	37	9	0	0	46	20	28
2008	HR-04	9	19	39	22	11	0	0	32	28	20

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	21	19	35	13	6	2	4	20	43	125
2017	HR-02	21	14	44	15	3	2	2	19	36	56
2017	HR-03	26	30	32	5	0	5	2	5	60	42
2017	HR-04	16	20	10	26	17	0	10	48	40	11
2014	HR	35	24	22	6	10	1	3	17	61	123
2014	HR-02	35	22	24	9	2	0	9	12	62	45
2014	HR-03	44	25	20	6	4	0	0	10	69	44
2014	HR-04	19	19	39	0	15	8	0	16	41	14
2011	HR	34	25	19	7	10	1	4	18	62	190
2011	HR-01	0	34	21	7	22	7	9	34	41	14
2011	HR-02	47	22	19	4	7	0	2	12	70	68
2011	HR-03	34	25	18	9	13	0	1	22	60	66
2011	HR-04	30	27	21	9	0	0	12	10	65	33
2008	HR	34	24	23	8	10	1	1	18	59	125
2008	HR-02	44	20	21	7	4	0	4	12	66	55
2008	HR-03	27	38	26	9	0	0	0	9	64	28
2008	HR-04	38	33	18	0	11	0	0	11	71	20

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	9	17	28	26	13	2	6	42	28	124
2017	HR-02	3	11	22	31	23	2	9	60	16	56
2017	HR-03	14	29	33	22	0	0	2	23	44	42
2017	HR-04	19	9	40	20	12	0	0	31	28	10
2014	HR	18	23	32	10	11	1	4	23	43	123
2014	HR-02	13	28	37	11	4	2	4	16	44	45
2014	HR-03	21	23	41	0	13	0	2	13	45	44
2014	HR-04	19	12	33	8	19	0	8	30	34	14
2011	HR	20	19	27	15	12	2	5	29	42	190
2011	HR-01	28	14	21	0	14	7	16	19	54	14
2011	HR-02	31	16	24	12	10	0	7	24	50	68
2011	HR-03	7	24	35	15	13	1	4	30	33	66
2011	HR-04	23	20	18	23	12	3	0	36	45	33
2008	HR	27	26	27	6	9	3	2	16	55	125
2008	HR-02	35	35	20	4	6	0	0	10	71	55
2008	HR-03	11	20	54	8	7	0	0	15	31	28
2008	HR-04	35	36	19	0	6	5	0	6	74	20

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	13	25	38	11	5	3	5	18	41	125
2017	HR-02	5	32	36	16	5	2	4	23	39	56
2017	HR-03	17	21	45	11	0	2	4	11	40	42
2017	HR-04	36	7	29	7	10	0	10	19	48	11
2014	HR	28	23	29	7	8	2	4	16	53	123
2014	HR-02	31	24	30	9	2	2	2	11	57	45
2014	HR-03	32	30	25	4	8	0	0	13	62	44
2014	HR-04	19	7	38	13	6	8	8	24	31	14

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	64	23	6	5	0	0	3	89	5	125
2017	HR-02	68	16	5	9	0	0	2	86	9	56
2017	HR-03	54	32	12	2	0	0	0	86	2	42
2017	HR-04	79	21	0	0	0	0	0	100	0	11
2014	HR	69	23	3	5	1	0	0	92	5	123
2014	HR-02	65	19	6	7	2	0	0	85	9	45
2014	HR-03	68	25	0	7	0	0	0	93	7	44
2014	HR-04	70	30	0	0	0	0	0	100	0	14
2011	HR	61	21	5	7	3	1	3	85	10	190
2011	HR-01	64	0	14	7	0	7	8	75	9	14
2011	HR-02	74	17	1	2	4	0	2	93	6	68
2011	HR-03	48	26	6	13	3	0	4	78	16	66
2011	HR-04	59	23	8	8	3	0	0	82	11	33
2008	HR	60	24	4	8	3	0	1	85	12	124
2008	HR-02	52	30	4	11	4	0	0	82	14	55
2008	HR-03	54	30	6	10	0	0	0	85	10	27
2008	HR-04	74	10	6	5	5	0	0	85	9	20

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	22	29	13	9	10	7	9	61	24	125
2017	HR-02	20	37	11	5	12	6	8	67	20	56
2017	HR-03	20	24	16	9	9	10	12	56	23	42
2017	HR-04	18	25	10	25	10	10	0	49	40	11
2014	HR	31	32	15	7	2	5	8	73	10	123
2014	HR-02	35	26	18	2	0	8	11	76	3	45
2014	HR-03	20	25	21	11	7	5	11	53	22	44
2014	HR-04	20	62	6	12	0	0	0	82	12	14

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	32	39	9	6	9	3	2	75	16	125
2017	HR-02	28	49	7	5	7	4	0	80	13	56
2017	HR-03	35	37	14	2	9	2	0	74	12	42
2017	HR-04	29	25	10	7	28	0	0	54	36	11
2014	HR	43	32	11	7	5	2	0	76	13	122
2014	HR-02	50	31	15	4	0	0	0	80	4	45
2014	HR-03	45	23	9	11	7	5	0	71	19	44
2014	HR-04	28	53	0	0	19	0	0	81	19	13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	26	46	10	10	3	2	4	76	13	125
2017	HR-02	25	46	9	9	4	2	6	77	14	56
2017	HR-03	18	61	12	5	4	0	0	79	8	42
2017	HR-04	29	43	7	21	0	0	0	72	21	11
2014	HR	40	37	7	11	2	2	1	79	13	123
2014	HR-02	46	35	2	13	0	4	0	84	14	45
2014	HR-03	41	28	12	13	2	2	2	71	16	44
2014	HR-04	39	30	18	7	7	0	0	69	13	14
2011	HR	37	37	6	13	5	1	1	76	18	190
2011	HR-01	44	21	7	14	7	7	0	70	22	14
2011	HR-02	38	33	4	16	6	0	3	73	22	68
2011	HR-03	32	44	3	14	7	0	0	76	21	66
2011	HR-04	40	38	12	8	0	3	0	80	8	33
2008	HR	35	41	10	8	3	3	0	78	12	125
2008	HR-02	36	44	7	11	2	0	0	80	12	55
2008	HR-03	32	55	6	3	5	0	0	86	8	28
2008	HR-04	34	31	15	15	0	5	0	69	15	20

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	31	28	14	9	7	8	3	66	18	124
2017	HR-02	27	37	14	5	5	11	0	72	12	56
2017	HR-03	31	24	17	12	5	5	6	62	18	41
2017	HR-04	29	25	7	18	10	10	0	60	31	11
2014	HR	32	25	16	12	5	7	3	64	18	123
2014	HR-02	39	22	18	9	0	7	7	70	10	45
2014	HR-03	22	30	9	18	9	9	2	59	31	44
2014	HR-04	33	20	20	12	7	8	0	58	21	14
2011	HR	33	25	10	14	8	8	1	64	25	190
2011	HR-01	29	7	21	0	14	29	0	51	19	14
2011	HR-02	38	23	7	10	12	8	1	68	24	68
2011	HR-03	25	31	10	23	7	4	0	59	31	66
2011	HR-04	37	25	8	13	6	9	3	70	21	33
2008	HR	29	33	15	9	6	7	0	68	16	124
2008	HR-02	26	39	11	9	7	9	0	71	18	55
2008	HR-03	33	31	26	11	0	0	0	63	11	27
2008	HR-04	34	28	23	10	0	5	0	66	10	20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	8	14	17	16	9	30	6	35	39	125
2017	HR-02	5	11	16	16	14	37	2	26	49	56
2017	HR-03	2	16	21	19	0	26	15	32	32	42
2017	HR-04	18	25	21	10	15	10	0	49	28	11
2014	HR	11	15	19	16	7	24	7	38	34	123
2014	HR-02	15	15	20	15	2	26	7	45	26	45
2014	HR-03	0	14	18	16	16	27	8	21	50	44
2014	HR-04	13	28	12	19	6	15	7	53	32	14

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	46	35	5	10	5	81	14	124
2017	HR-02	43	43	2	9	4	86	12	56
2017	HR-03	47	37	4	5	7	84	12	42
2017	HR-04	23	27	12	39	0	49	39	10
2014	HR	54	37	5	3	1	91	4	123
2014	HR-02	56	39	2	2	0	96	2	45
2014	HR-03	54	32	7	5	2	86	7	44
2014	HR-04	41	47	12	0	0	88	0	14

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	46	25	13	6	8	1	1	72	15	125
2017	HR-02	42	27	13	7	9	2	0	70	17	56
2017	HR-03	49	32	8	4	7	0	0	81	11	42
2017	HR-04	34	17	21	10	18	0	0	51	28	11
2014	HR	38	37	8	8	5	3	1	78	14	123
2014	HR-02	46	33	11	4	2	2	2	82	7	45
2014	HR-03	26	36	7	19	9	2	0	64	29	44
2014	HR-04	33	47	6	6	0	8	0	88	6	14
2011	HR	32	32	16	13	6	1	1	65	19	190
2011	HR-01	37	28	7	14	7	7	0	70	22	14
2011	HR-02	35	30	19	11	3	0	1	67	14	68
2011	HR-03	18	37	15	16	12	0	1	56	28	66
2011	HR-04	40	37	12	11	0	0	0	77	11	33
2008	HR	30	29	18	10	11	2	1	61	21	125
2008	HR-02	29	32	25	9	5	0	0	61	14	55
2008	HR-03	27	24	15	17	15	3	0	52	32	28
2008	HR-04	25	24	20	14	13	5	0	51	28	20

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	48	27	9	8	6	2	1	77	14	124
2017	HR-02	42	34	7	8	7	2	0	77	15	55
2017	HR-03	56	29	6	7	2	0	0	85	9	42
2017	HR-04	34	17	21	10	18	0	0	51	28	11
2014	HR	50	29	10	6	1	4	0	82	7	123
2014	HR-02	61	24	11	0	0	4	0	89	0	45
2014	HR-03	45	25	7	14	2	7	0	75	17	44
2014	HR-04	33	43	18	6	0	0	0	76	6	14
2011	HR	41	32	14	9	1	1	0	75	11	190
2011	HR-01	44	34	7	7	0	7	0	85	7	14
2011	HR-02	41	30	14	9	3	1	1	74	12	68
2011	HR-03	37	32	15	13	1	1	0	70	15	66
2011	HR-04	43	42	10	5	0	0	0	85	5	33
2008	HR	37	34	15	7	4	2	0	73	11	124
2008	HR-02	35	43	13	5	2	2	0	80	7	54
2008	HR-03	36	28	17	12	8	0	0	63	20	28
2008	HR-04	20	34	32	9	0	5	0	57	10	20

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	43	29	9	8	11	0	1	73	18	125
2017	HR-02	39	35	6	8	13	0	0	74	20	56
2017	HR-03	44	33	10	6	7	0	0	77	13	42
2017	HR-04	34	17	21	10	18	0	0	51	28	11
2014	HR	45	30	9	9	4	3	0	77	14	123
2014	HR-02	52	33	2	6	2	4	0	89	9	45
2014	HR-03	40	23	12	12	9	5	0	66	22	44
2014	HR-04	26	56	0	18	0	0	0	82	18	14
2011	HR	39	33	10	13	4	2	0	72	18	189
2011	HR-01	40	30	7	7	7	8	0	76	16	13
2011	HR-02	38	33	10	14	4	0	0	71	19	68
2011	HR-03	33	28	13	17	7	3	0	62	24	66
2011	HR-04	42	46	3	9	0	0	0	88	9	33
2008	HR	35	34	15	9	4	1	2	71	13	124
2008	HR-02	31	46	9	7	4	2	2	80	11	55
2008	HR-03	38	17	26	19	0	0	0	55	19	27
2008	HR-04	25	36	20	9	5	5	0	64	15	20

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	90	8	2	1	0	0	0	98	1	125
2017	HR-02	91	4	4	2	0	0	0	95	2	56
2017	HR-03	90	10	0	0	0	0	0	100	0	42
2017	HR-04	82	18	0	0	0	0	0	100	0	11
2014	HR	84	14	2	0	0	1	0	98	0	122
2014	HR-02	83	13	2	0	0	2	0	98	0	44
2014	HR-03	84	16	0	0	0	0	0	100	0	44
2014	HR-04	72	28	0	0	0	0	0	100	0	14
2011	HR	80	11	4	3	0	0	2	93	3	190
2011	HR-01	79	0	7	0	0	0	14	92	0	14
2011	HR-02	84	13	0	2	0	0	2	98	2	68
2011	HR-03	74	12	8	5	0	0	1	87	5	66
2011	HR-04	84	11	2	3	0	0	0	95	3	33
2008	HR	73	18	1	4	1	1	2	94	5	124
2008	HR-02	79	11	4	5	2	0	0	89	7	55
2008	HR-03	62	32	0	3	0	0	3	97	3	27
2008	HR-04	75	25	0	0	0	0	0	100	0	20

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	60	20	6	5	1	4	5	87	6	125
2017	HR-02	62	16	7	5	2	4	4	85	8	56
2017	HR-03	56	25	9	2	0	2	5	87	3	42
2017	HR-04	54	28	0	18	0	0	0	82	18	11
2014	HR	61	19	8	1	3	8	1	87	4	123
2014	HR-02	65	13	11	2	0	7	2	85	2	45
2014	HR-03	47	28	7	0	2	16	0	89	3	44
2014	HR-04	83	17	0	0	0	0	0	100	0	14
2011	HR	54	33	5	3	1	2	2	91	4	190
2011	HR-01	43	21	7	7	0	7	16	82	9	14
2011	HR-02	56	33	3	3	0	4	1	94	3	68
2011	HR-03	50	36	5	4	3	1	0	87	7	66
2011	HR-04	56	39	5	0	0	0	0	95	0	33

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	62	22	4	6	6	1	85	12	124
2017	HR-02	57	25	4	8	5	2	83	13	56
2017	HR-03	63	28	0	2	7	0	91	9	42
2017	HR-04	58	0	11	19	11	0	58	31	10

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	66	16	6	3	6	2	1	85	9	125
2017	HR-02	62	20	7	4	5	2	0	83	9	56
2017	HR-03	69	19	5	0	7	0	0	88	7	42
2017	HR-04	61	0	10	10	18	0	0	61	28	11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	52	21	8	8	9	0	1	74	17	124
2017	HR-02	49	25	3	13	9	0	0	75	22	56
2017	HR-03	49	26	15	4	5	0	0	76	9	42
2017	HR-04	57	0	12	0	31	0	0	57	31	10
2014	HR	50	25	12	8	3	2	0	76	11	123
2014	HR-02	50	28	11	9	0	2	0	80	9	45
2014	HR-03	44	18	16	12	7	2	0	64	19	44
2014	HR-04	53	29	12	6	0	0	0	82	6	14

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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	24	37	18	9	3	9	0	67	14	125
2017	HR-02	31	39	14	7	4	5	0	73	11	56
2017	HR-03	12	40	25	14	2	7	0	56	17	42
2017	HR-04	27	30	17	10	8	7	0	61	20	11
2014	HR	18	35	12	13	7	15	0	62	24	123
2014	HR-02	23	33	11	7	4	22	0	72	14	45
2014	HR-03	11	20	21	21	9	18	0	38	36	44
2014	HR-04	13	42	13	6	13	13	0	63	22	14
2011	HR	14	18	21	17	21	8	1	35	41	189
2011	HR-01	30	21	7	28	0	14	0	60	32	14
2011	HR-02	10	14	19	16	28	13	0	27	51	67
2011	HR-03	6	24	23	15	24	7	1	32	43	66
2011	HR-04	19	14	29	20	15	3	0	34	36	33

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	18	41	16	17	6	2	0	60	24	125
2017	HR-02	23	43	19	7	5	2	0	68	13	56
2017	HR-03	10	40	14	30	7	0	0	50	36	42
2017	HR-04	18	28	17	21	15	0	0	46	36	11
2014	HR	15	26	24	19	14	2	0	42	34	123
2014	HR-02	15	26	31	17	9	2	0	42	27	45
2014	HR-03	11	18	27	25	16	2	0	30	42	44
2014	HR-04	22	33	13	12	13	7	0	59	27	14
2011	HR	11	15	15	17	38	3	0	27	58	188
2011	HR-01	16	29	14	7	28	7	0	48	37	14
2011	HR-02	11	6	10	15	54	4	0	17	72	66
2011	HR-03	1	22	19	22	32	4	0	24	56	66
2011	HR-04	16	9	18	19	38	0	0	25	57	33
2008	HR	11	24	19	13	25	7	1	38	42	124
2008	HR-02	5	23	20	20	27	6	0	30	49	55
2008	HR-03	13	23	18	18	28	0	0	36	46	28
2008	HR-04	10	20	23	5	33	9	0	33	42	20

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	10	38	19	20	8	6	0	51	29	125
2017	HR-02	14	36	19	20	4	7	0	54	25	56
2017	HR-03	7	38	18	20	14	2	0	46	35	42
2017	HR-04	0	37	19	28	8	7	0	40	39	11
2014	HR	11	23	22	25	14	6	0	36	41	122
2014	HR-02	7	35	18	27	11	2	0	43	39	44
2014	HR-03	7	9	25	27	21	11	0	18	54	44
2014	HR-04	22	26	19	7	13	13	0	55	23	14
2011	HR	9	19	14	20	34	4	0	29	56	189
2011	HR-01	25	0	30	15	15	16	0	29	35	13
2011	HR-02	7	9	13	19	49	3	0	17	70	68
2011	HR-03	1	29	18	24	27	1	0	31	51	66
2011	HR-04	10	23	3	22	35	6	0	36	61	33
2008	HR	4	18	25	19	23	9	1	24	48	125
2008	HR-02	5	7	32	25	23	8	0	13	52	55
2008	HR-03	0	26	23	26	23	3	0	27	50	28
2008	HR-04	0	10	27	19	34	10	0	12	58	20

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	15	30	19	17	9	10	1	50	29	124
2017	HR-02	20	34	16	11	9	11	0	60	22	56
2017	HR-03	12	30	19	24	10	2	2	44	36	42
2017	HR-04	0	31	30	31	8	0	0	31	39	10
2014	HR	16	28	22	16	12	7	0	46	30	123
2014	HR-02	18	34	18	15	9	7	0	55	26	45
2014	HR-03	9	22	28	19	14	9	0	34	36	44
2014	HR-04	28	22	26	18	7	0	0	50	24	14
2011	HR	14	12	17	18	30	9	0	28	53	190
2011	HR-01	23	14	35	0	21	7	0	40	22	14
2011	HR-02	7	7	14	25	44	4	0	14	71	68
2011	HR-03	7	13	25	17	22	16	0	23	47	66
2011	HR-04	25	12	6	20	28	10	0	40	54	33
2008	HR	6	23	21	18	21	9	1	32	44	125
2008	HR-02	5	18	20	27	21	10	0	25	53	55
2008	HR-03	0	32	24	8	28	7	0	34	39	28
2008	HR-04	10	15	19	32	19	5	0	26	54	20

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	9	35	16	20	13	6	0	47	36	125
2017	HR-02	14	37	12	20	11	5	0	54	33	56
2017	HR-03	5	36	16	20	19	4	0	43	41	42
2017	HR-04	0	29	29	27	15	0	0	29	43	11
2014	HR	10	29	21	24	15	1	0	40	39	123
2014	HR-02	7	39	26	15	13	0	0	46	28	45
2014	HR-03	6	25	16	27	23	2	0	32	52	44
2014	HR-04	15	35	12	12	19	7	0	53	33	14
2011	HR	13	17	13	19	32	5	1	32	55	190
2011	HR-01	22	28	14	14	14	0	9	55	30	14
2011	HR-02	10	7	10	23	46	3	0	18	71	68
2011	HR-03	4	24	21	17	27	8	0	30	47	66
2011	HR-04	15	20	3	22	32	6	0	38	59	33
2008	HR	8	23	26	22	18	2	1	32	41	124
2008	HR-02	5	26	21	28	16	4	0	32	46	55
2008	HR-03	9	12	41	24	15	0	0	20	39	27
2008	HR-04	5	20	25	17	34	0	0	25	51	20

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	25	49	15	9	2	0	74	11	125
2017	HR-02	28	59	10	4	0	0	87	4	56
2017	HR-03	21	42	19	15	2	0	63	18	42
2017	HR-04	10	44	19	18	8	0	55	26	11
2014	HR	18	45	16	11	10	0	63	20	123
2014	HR-02	15	46	22	11	7	0	61	17	45
2014	HR-03	11	52	12	11	14	0	63	25	44
2014	HR-04	23	39	12	12	13	0	62	25	14
2011	HR	14	32	10	15	28	1	46	44	190
2011	HR-01	7	59	7	21	7	0	66	28	14
2011	HR-02	10	24	7	17	41	2	34	58	68
2011	HR-03	11	37	18	15	18	0	49	33	66
2011	HR-04	20	25	3	13	38	0	46	51	33

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	45	41	10	4	0	1	0	87	4	125
2017	HR-02	48	37	9	4	0	2	0	87	4	56
2017	HR-03	40	45	9	6	0	0	0	85	6	42
2017	HR-04	34	56	10	0	0	0	0	90	0	11
2014	HR	54	37	7	2	0	0	0	90	2	123
2014	HR-02	54	39	7	0	0	0	0	93	0	45
2014	HR-03	52	36	5	7	0	0	0	88	7	44
2014	HR-04	41	46	12	0	0	0	0	88	0	14
2011	HR	30	43	8	8	7	4	1	76	15	190
2011	HR-01	42	14	14	7	7	7	9	67	16	14
2011	HR-02	23	37	11	13	10	7	0	64	24	68
2011	HR-03	30	48	8	7	5	1	0	79	12	66
2011	HR-04	36	51	2	2	5	3	0	90	8	33

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	30	34	12	11	7	4	2	68	19	125
2017	HR-02	29	34	11	11	9	7	0	67	21	56
2017	HR-03	26	36	17	12	5	2	2	65	17	42
2017	HR-04	26	38	8	10	18	0	0	64	28	11
2014	HR	34	35	12	10	5	4	1	72	16	123
2014	HR-02	30	37	18	9	2	4	0	70	11	45
2014	HR-03	29	37	9	11	9	5	0	69	22	44
2014	HR-04	28	47	0	19	7	0	0	75	25	14
2011	HR	28	35	11	11	8	5	1	67	21	190
2011	HR-01	29	49	7	0	14	0	0	79	14	14
2011	HR-02	24	36	13	13	10	3	1	63	23	68
2011	HR-03	17	37	10	16	8	11	1	62	27	66
2011	HR-04	44	27	17	7	5	0	0	71	12	33
2008	HR	23	29	18	16	6	6	2	57	24	123
2008	HR-02	27	28	20	18	4	4	0	58	22	55
2008	HR-03	18	29	21	23	9	0	0	47	32	27
2008	HR-04	9	40	19	12	5	9	5	57	20	20

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	22	32	17	15	6	6	2	59	23	125
2017	HR-02	16	38	12	16	7	11	0	60	26	56
2017	HR-03	21	35	16	18	5	2	2	59	24	42
2017	HR-04	25	27	30	10	8	0	0	52	18	11
2014	HR	26	34	18	8	8	6	0	64	17	123
2014	HR-02	28	41	18	0	2	11	0	78	2	45
2014	HR-03	15	41	18	9	12	5	0	59	22	44
2014	HR-04	20	22	33	12	13	0	0	41	25	14
2011	HR	14	35	15	21	8	6	1	53	31	189
2011	HR-01	23	34	7	21	0	15	0	68	24	14
2011	HR-02	8	35	18	20	10	7	1	47	33	67
2011	HR-03	10	39	13	23	7	6	3	53	32	66
2011	HR-04	17	29	18	25	7	3	0	48	33	33

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	23	20	16	16	15	8	2	48	35	124
2017	HR-02	26	19	16	15	15	9	0	49	33	55
2017	HR-03	15	27	14	16	16	7	5	48	36	42
2017	HR-04	10	8	21	28	33	0	0	18	61	11
2014	HR	17	17	14	20	14	17	0	42	41	123
2014	HR-02	15	11	24	15	9	26	0	35	33	45
2014	HR-03	15	20	14	18	19	14	0	41	43	44
2014	HR-04	13	28	0	31	19	8	0	45	55	14
2011	HR	11	16	14	23	18	16	1	34	50	189
2011	HR-01	16	14	0	34	14	22	0	38	62	14
2011	HR-02	12	14	14	17	23	19	1	32	50	67
2011	HR-03	6	23	14	23	19	14	1	34	50	66
2011	HR-04	13	3	22	34	10	18	0	19	54	33

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	58	29	6	4	0	3	89	4	125
2017	HR-02	65	25	9	2	0	0	89	2	56
2017	HR-03	50	38	6	5	0	2	90	5	42
2017	HR-04	63	18	8	10	0	0	82	10	11
2014	HR	61	28	6	2	2	1	89	5	123
2014	HR-02	67	15	13	0	4	0	83	4	45
2014	HR-03	61	27	5	5	2	0	88	7	44
2014	HR-04	38	54	0	0	0	8	100	0	14

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	60	23	8	2	1	3	3	88	3	125
2017	HR-02	69	17	11	0	0	3	0	89	0	56
2017	HR-03	49	32	7	2	2	2	5	87	5	42
2017	HR-04	63	27	10	0	0	0	0	90	0	11
2014	HR	62	25	8	4	0	1	0	88	4	123
2014	HR-02	54	31	11	4	0	0	0	85	4	45
2014	HR-03	61	28	7	2	0	2	0	91	2	44
2014	HR-04	85	8	0	7	0	0	0	93	7	14
2011	HR	55	24	13	5	0	2	1	81	6	190
2011	HR-01	65	14	14	7	0	0	0	79	7	14
2011	HR-02	53	35	4	4	0	3	0	91	4	68
2011	HR-03	51	18	25	4	1	1	0	70	5	66
2011	HR-04	59	23	8	5	0	2	3	87	5	33
2008	HR	52	27	10	4	1	1	4	84	5	124
2008	HR-02	43	35	12	4	2	0	4	82	6	55
2008	HR-03	46	28	12	6	3	6	0	78	10	27
2008	HR-04	51	34	6	5	0	0	5	89	5	20

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	14	30	17	23	12	4	0	46	37	125
2017	HR-02	14	35	9	25	11	6	0	52	38	56
2017	HR-03	7	29	25	16	18	5	0	38	36	42
2017	HR-04	21	7	18	35	18	0	0	28	54	11
2014	HR	17	29	18	12	21	2	1	47	34	123
2014	HR-02	19	30	11	18	18	4	0	52	37	45
2014	HR-03	4	24	30	9	28	2	2	30	38	44
2014	HR-04	15	46	13	7	19	0	0	62	25	14
2011	HR	12	27	17	25	16	3	0	40	42	190
2011	HR-01	14	29	7	28	14	9	0	47	45	14
2011	HR-02	12	24	12	34	18	0	0	36	53	68
2011	HR-03	8	30	26	19	17	0	0	39	35	66
2011	HR-04	15	19	17	19	18	12	0	39	42	33
2008	HR	12	37	17	18	15	2	0	50	33	124
2008	HR-02	11	34	21	20	12	2	0	46	33	55
2008	HR-03	5	38	16	23	19	0	0	43	42	27
2008	HR-04	5	39	9	25	22	0	0	44	47	20

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	10	20	14	22	29	2	3	31	54	125
2017	HR-02	11	18	12	23	35	2	0	29	59	56
2017	HR-03	7	19	20	21	28	2	2	27	51	42
2017	HR-04	10	10	18	35	26	0	0	21	61	11
2014	HR	12	24	10	21	29	3	1	37	52	123
2014	HR-02	15	28	9	24	24	0	0	43	48	45
2014	HR-03	0	16	14	23	43	0	4	17	69	44
2014	HR-04	7	34	6	19	25	8	0	45	49	14
2011	HR	8	22	17	24	22	3	4	32	49	190
2011	HR-01	7	21	7	21	14	16	15	40	50	14
2011	HR-02	6	20	16	21	33	0	4	27	56	68
2011	HR-03	4	21	21	32	20	1	0	26	53	66
2011	HR-04	15	19	19	20	16	9	3	39	40	33
2008	HR	13	22	15	23	20	5	1	37	46	123
2008	HR-02	11	28	16	23	16	6	0	42	42	55
2008	HR-03	12	15	12	27	34	0	0	27	61	27
2008	HR-04	19	14	15	28	19	0	5	35	49	20

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	16	45	18	11	6	5	64	17	125
2017	HR-02	14	54	16	9	4	4	71	13	56
2017	HR-03	12	37	23	14	10	4	51	25	42
2017	HR-04	18	39	28	7	8	0	57	15	11

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	26	38	18	6	3	8	2	70	10	124
2017	HR-02	29	41	14	4	4	9	0	77	8	56
2017	HR-03	16	39	26	4	5	7	2	61	10	42
2017	HR-04	28	36	8	28	0	0	0	64	28	11
2014	HR	29	42	18	4	2	5	0	75	6	123
2014	HR-02	26	41	24	2	2	4	0	70	5	45
2014	HR-03	18	36	23	9	2	12	0	61	13	44
2014	HR-04	27	51	22	0	0	0	0	78	0	14

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	25	52	10	7	2	3	1	80	9	125
2017	HR-02	31	50	7	5	4	4	0	83	9	56
2017	HR-03	14	60	14	4	2	2	2	78	7	42
2017	HR-04	29	28	8	28	0	7	0	61	30	11
2014	HR	28	39	18	7	2	6	1	72	9	123
2014	HR-02	39	33	20	2	0	4	2	76	2	45
2014	HR-03	13	39	25	12	5	7	0	55	17	44
2014	HR-04	34	53	7	7	0	0	0	87	7	14
2011	HR	25	26	19	12	16	2	0	52	28	189
2011	HR-01	37	42	7	0	7	7	0	85	7	14
2011	HR-02	21	20	16	13	27	3	0	42	41	67
2011	HR-03	17	35	24	12	9	3	0	54	22	66
2011	HR-04	30	17	21	17	15	0	0	46	32	33

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	41	38	9	10	2	0	79	12	124
2017	HR-02	41	42	4	9	4	0	83	13	55
2017	HR-03	39	41	14	5	2	0	79	7	42
2017	HR-04	37	18	17	28	0	0	54	28	11
2014	HR	38	39	9	8	7	0	77	14	123
2014	HR-02	39	46	7	9	0	0	85	9	45
2014	HR-03	29	34	16	12	9	0	63	21	44
2014	HR-04	35	46	0	6	13	0	81	19	14
2011	HR	26	23	14	20	17	0	49	37	188
2011	HR-01	59	14	0	14	14	0	72	28	14
2011	HR-02	18	10	25	25	23	0	28	47	67
2011	HR-03	21	35	9	20	15	0	56	35	65
2011	HR-04	27	31	9	15	17	0	59	32	33
2008	HR	27	31	13	16	12	1	59	28	125
2008	HR-02	20	41	11	16	12	0	61	28	55
2008	HR-03	26	19	23	18	14	0	44	32	28
2008	HR-04	15	35	14	22	9	5	52	33	20

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	35	37	13	7	9	0	72	15	125
2017	HR-02	39	45	7	7	2	0	84	9	56
2017	HR-03	21	38	25	2	14	0	59	16	42
2017	HR-04	46	8	0	27	18	0	54	46	11
2014	HR	25	34	21	14	5	1	59	19	123
2014	HR-02	17	45	20	13	4	0	63	18	45
2014	HR-03	17	25	28	20	7	2	44	28	44
2014	HR-04	34	34	19	7	7	0	68	13	14
2011	HR	20	26	20	17	18	0	46	35	190
2011	HR-01	30	28	21	14	7	0	58	21	14
2011	HR-02	13	20	13	27	27	0	34	54	68
2011	HR-03	15	31	33	11	9	0	47	20	66
2011	HR-04	22	29	7	17	25	0	51	41	33

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	34	38	11	11	6	0	72	17	125
2017	HR-02	32	47	7	11	4	0	78	14	56
2017	HR-03	26	38	20	11	5	0	64	16	42
2017	HR-04	46	8	9	29	7	0	54	36	11
2014	HR	25	35	18	14	8	0	60	22	123
2014	HR-02	19	48	13	13	7	0	67	20	45
2014	HR-03	15	28	23	23	12	0	43	34	44
2014	HR-04	35	27	25	7	7	0	62	13	14
2011	HR	16	26	13	21	23	1	43	44	190
2011	HR-01	22	36	7	28	7	0	58	35	14
2011	HR-02	13	19	11	26	31	0	32	56	68
2011	HR-03	8	33	19	19	20	1	42	39	66
2011	HR-04	22	26	5	21	25	0	48	46	33
2008	HR	19	31	19	18	12	1	51	30	124
2008	HR-02	7	40	21	20	12	0	47	32	55
2008	HR-03	20	26	19	21	15	0	45	36	27
2008	HR-04	20	19	27	19	10	5	41	30	20

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	38	31	9	9	7	3	3	74	17	125
2017	HR-02	39	34	7	9	5	3	2	77	15	56
2017	HR-03	33	32	12	5	9	2	7	72	15	42
2017	HR-04	39	8	9	26	7	10	0	53	37	11
2014	HR	37	27	15	8	7	5	2	68	16	123
2014	HR-02	41	22	19	7	7	2	2	66	14	45
2014	HR-03	34	30	16	5	11	2	2	66	16	44
2014	HR-04	32	34	12	7	7	8	0	72	14	14
2011	HR	26	22	16	13	15	5	4	52	30	190
2011	HR-01	35	23	15	7	14	7	0	62	22	14
2011	HR-02	15	15	18	20	22	4	6	33	47	68
2011	HR-03	31	25	15	7	12	8	1	63	21	66
2011	HR-04	28	24	14	10	12	2	9	59	25	33
2008	HR	25	31	17	12	6	5	2	61	20	123
2008	HR-02	14	31	21	9	7	12	5	55	19	55
2008	HR-03	29	37	21	12	0	0	0	67	12	26
2008	HR-04	24	32	9	25	9	0	0	56	35	20

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	HR	16	62	22	125
2017	HR-02	11	67	22	56
2017	HR-03	16	68	16	42
2017	HR-04	25	46	29	11
2014	HR	13	60	27	123
2014	HR-02	9	76	15	45
2014	HR-03	11	52	36	44
2014	HR-04	31	49	20	14
2011	HR	26	42	33	190
2011	HR-01	30	34	35	14
2011	HR-02	28	37	35	68
2011	HR-03	16	52	32	66
2011	HR-04	43	33	25	33

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	HR	29	16	35	16	0	4	19
2014	HR	17	29	36	6	9999	12	15
2011	HR	32	11	27	13	9999	17	51
2011	HR-02	10	20	35	30	9999	5	20
2011	HR-03	75	0	25	0	9999	0	12
2011	HR-04	31	7	29	6	9999	28	14

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	HR	17	83	125
2017	HR-02	18	82	56
2017	HR-03	18	82	42
2014	HR	16	84	123
2014	HR-03	12	88	44

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	HR	77	21
2017	HR-02	61	10
2014	HR	41	18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	HR	44	21
2017	HR-02	49	10
2014	HR	68	18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	HR-02	0	10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	HR	21
2017	HR-02	10
2014	HR	18

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	HR	21
2017	HR-02	10
2014	HR	18

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	HR-02	0	10
2014	HR	0	18

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	HR-02	0	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	HR	43	21
2017	HR-02	49	10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	HR	33	21
2014	HR	24	18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	HR	67	21
2017	HR-02	59	10
2014	HR	37	18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	HR	33	21
2014	HR	49	18

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	HR	58	21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	HR	46	21
2014	HR	45	18

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	HR	24	21

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	HR	21
2017	HR-02	10
2014	HR	18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	HR	28	21

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	HR	44	21
2014	HR	37	18

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	HR	25	21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	HR	48	21
2014	HR	29	18

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	HR-02	0	10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	HR	43	21
2017	HR-02	52	10
2014	HR	23	18

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	HR	32	20
2014	HR	35	16

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	HR	0	20
2014	HR	0	16

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	HR	0	20

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	HR	26	20

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	HR	30	20

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	HR	37	20

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	HR	55	20
2014	HR	26	16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	HR	55	20
2014	HR	59	16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	HR	100	0	21
2017	HR-02	100	0	10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	7	18	15	7	12	28	12	43	32	125
2017	HR-02	10	12	20	7	7	36	7	40	25	56
2017	HR-03	2	21	10	10	9	30	18	44	37	42
2017	HR-04	21	0	20	0	52	8	0	22	56	11
2014	HR	8	17	22	9	1	33	10	44	17	123
2014	HR-02	11	9	24	4	0	35	17	41	9	45
2014	HR-03	0	20	21	14	0	35	11	37	25	44
2014	HR-04	24	13	31	19	0	13	0	42	22	14

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	15	33	15	9	5	19	4	62	18	125
2017	HR-02	18	36	14	9	4	18	2	66	16	56
2017	HR-03	8	36	16	5	7	22	7	61	16	42
2017	HR-04	21	26	20	18	15	0	0	46	34	11
2014	HR	19	23	22	11	2	21	1	55	17	123
2014	HR-02	23	26	24	2	2	20	2	63	6	45
2014	HR-03	10	21	23	18	2	25	0	42	28	44
2014	HR-04	30	19	26	26	0	0	0	49	26	14
2011	HR	21	34	18	8	4	14	0	65	13	189
2011	HR-01	29	35	7	7	7	15	0	76	16	14
2011	HR-02	19	31	17	13	1	18	0	62	17	68
2011	HR-03	20	40	22	4	3	11	0	68	8	65
2011	HR-04	15	31	19	8	7	17	2	57	19	33

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	25	53	8	9	1	3	2	82	10	125
2017	HR-02	27	52	5	11	2	2	2	81	13	56
2017	HR-03	21	59	9	7	0	2	2	83	7	42
2017	HR-04	26	64	0	10	0	0	0	90	10	11
2014	HR	27	45	19	5	1	1	2	74	6	123
2014	HR-02	13	61	17	4	2	0	2	76	7	45
2014	HR-03	39	36	19	5	0	0	2	76	5	44
2014	HR-04	13	45	27	0	0	8	7	69	0	14
2011	HR	27	49	10	6	3	1	6	81	9	190
2011	HR-01	7	55	9	0	0	7	22	88	0	14
2011	HR-02	21	54	10	8	4	0	3	77	13	68
2011	HR-03	27	50	11	6	4	0	1	79	10	66
2011	HR-04	42	40	6	3	0	0	9	90	3	33
2008	HR	22	46	10	9	7	4	2	73	16	124
2008	HR-02	16	44	11	21	6	0	2	61	28	55
2008	HR-03	34	52	5	0	9	0	0	86	9	28
2008	HR-04	24	71	0	0	0	5	0	100	0	20

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	8	24	21	13	13	15	6	41	32	125
2017	HR-02	12	23	19	12	9	19	5	47	28	56
2017	HR-03	2	18	25	16	18	16	5	26	43	42
2017	HR-04	10	26	27	10	26	0	0	37	36	11
2014	HR	4	18	25	16	14	16	7	29	39	123
2014	HR-02	0	24	19	15	9	22	11	36	36	45
2014	HR-03	5	13	28	16	21	16	2	22	44	44
2014	HR-04	7	20	40	19	7	8	0	29	28	14
2011	HR	5	18	22	20	11	15	9	30	41	190
2011	HR-01	0	21	29	14	0	14	22	32	22	14
2011	HR-02	1	10	23	27	11	14	13	16	52	68
2011	HR-03	4	22	26	19	12	13	4	31	38	66
2011	HR-04	10	18	14	17	15	20	5	37	44	33

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	46	36	8	5	2	2	2	85	7	125
2017	HR-02	43	37	11	4	0	2	4	84	4	56
2017	HR-03	44	40	7	5	2	0	2	86	7	42
2017	HR-04	34	35	10	10	10	0	0	69	21	11
2014	HR	35	32	21	3	1	7	2	74	4	123
2014	HR-02	33	35	24	0	0	7	2	74	0	45
2014	HR-03	29	36	19	0	0	14	2	78	0	44
2014	HR-04	38	37	11	0	7	0	7	81	7	14
2011	HR	37	32	12	5	2	5	6	78	8	190
2011	HR-01	23	21	21	0	7	7	22	61	10	14
2011	HR-02	36	39	7	6	1	8	3	84	8	68
2011	HR-03	33	33	19	7	3	4	1	70	10	66
2011	HR-04	56	26	6	3	0	3	6	90	3	33
2008	HR	19	43	15	5	0	15	2	76	6	124
2008	HR-02	20	43	9	5	0	22	2	81	7	55
2008	HR-03	20	46	26	5	0	3	0	68	6	28
2008	HR-04	19	63	12	0	0	5	0	87	0	20

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	18	44	11	10	2	14	2	74	14	124
2017	HR-02	20	42	9	11	0	14	4	76	13	56
2017	HR-03	16	44	11	10	2	14	2	72	14	42
2017	HR-04	11	39	22	11	9	8	0	55	22	10
2014	HR	14	25	23	13	12	10	2	45	29	123
2014	HR-02	13	26	26	13	4	15	2	47	21	45
2014	HR-03	7	27	21	11	18	14	2	40	35	44
2014	HR-04	19	30	18	13	13	0	7	53	28	14
2011	HR	21	21	19	11	10	11	7	51	26	188
2011	HR-01	16	14	21	7	7	14	22	46	22	14
2011	HR-02	22	17	10	13	17	17	3	49	38	67
2011	HR-03	17	27	33	10	7	6	1	47	18	65
2011	HR-04	27	16	14	12	7	9	14	56	26	33
2008	HR	19	31	13	10	9	15	3	61	23	123
2008	HR-02	18	29	13	14	5	19	2	59	25	54
2008	HR-03	24	37	12	13	15	0	0	61	27	27
2008	HR-04	19	30	22	5	5	19	0	61	12	20

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	HR	9	91	125
2017	HR-02	9	91	56
2014	HR-02	0	100	45

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	HR	67	11

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	HR	74	11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	HR	48	11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	HR	48	11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	HR	0	11

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	HR	46	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	HR	100	0	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	9	18	19	4	3	40	8	51	13	125
2017	HR-02	9	14	18	2	4	45	9	50	12	56
2017	HR-03	4	17	21	5	0	41	12	45	10	42
2017	HR-04	31	8	17	10	10	23	0	50	27	11
2014	HR	8	15	21	5	0	43	7	47	10	123
2014	HR-02	9	13	26	0	0	41	11	46	0	45
2014	HR-03	2	18	14	7	0	55	4	50	17	44
2014	HR-04	22	28	24	7	0	20	0	62	8	14

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	14	39	21	5	1	18	3	67	7	125
2017	HR-02	12	37	22	2	2	22	4	66	5	56
2017	HR-03	9	40	26	7	0	13	5	60	9	42
2017	HR-04	31	44	9	8	0	7	0	81	9	11
2014	HR	23	26	20	4	2	25	1	66	8	122
2014	HR-02	21	28	29	0	0	20	2	63	0	45
2014	HR-03	15	21	21	2	5	36	0	56	11	43
2014	HR-04	37	38	12	7	0	7	0	80	7	14
2011	HR	26	33	16	7	3	16	0	70	11	190
2011	HR-01	36	28	7	0	7	22	0	82	9	14
2011	HR-02	24	24	19	11	3	20	0	59	18	68
2011	HR-03	23	43	16	5	1	11	0	74	8	66
2011	HR-04	21	34	15	5	5	20	0	69	13	33

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	16	21	28	17	17	1	1	37	34	125
2017	HR-02	20	18	28	15	16	0	2	39	32	56
2017	HR-03	12	28	25	21	12	2	0	40	35	42
2017	HR-04	10	36	20	16	18	0	0	46	34	11

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	14	22	37	13	13	1	36	26	125
2017	HR-02	13	23	39	18	7	0	36	25	56
2017	HR-03	9	17	39	9	26	0	26	35	42
2017	HR-04	35	21	36	8	0	0	56	8	11

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	27	33	19	11	10	1	60	20	124
2017	HR-02	29	28	22	14	7	0	57	21	56
2017	HR-03	12	40	21	10	17	0	52	27	41
2017	HR-04	54	25	10	0	10	0	79	10	11

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	10	20	31	15	22	1	1	31	38	125
2017	HR-02	11	17	41	14	17	0	0	28	31	56
2017	HR-03	5	14	27	19	36	0	0	18	54	42
2017	HR-04	33	20	21	18	8	0	0	53	27	11

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	44	27	11	2	4	11	80	7	125
2017	HR-02	55	22	11	0	3	9	84	4	56
2017	HR-03	32	36	14	4	7	7	73	12	42
2017	HR-04	50	39	10	0	0	0	90	0	11

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	30	30	24	11	5	1	60	16	124
2017	HR-02	36	28	23	8	5	0	64	13	56
2017	HR-03	19	28	25	18	7	2	48	26	42
2017	HR-04	17	44	31	8	0	0	61	8	10

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	14	39	23	17	6	1	54	24	124
2017	HR-02	9	50	18	16	5	2	60	22	56
2017	HR-03	17	32	22	20	9	0	49	29	42
2017	HR-04	0	12	57	31	0	0	12	31	10

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	16	36	28	12	7	1	1	53	19	124
2017	HR-02	19	37	27	16	2	0	0	55	18	56
2017	HR-03	9	36	23	12	18	0	2	46	31	42
2017	HR-04	8	35	47	10	0	0	0	43	10	10

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	25	35	23	11	5	1	60	16	124
2017	HR-02	19	42	23	9	6	0	61	15	56
2017	HR-03	26	28	24	13	7	2	55	20	42
2017	HR-04	29	30	8	34	0	0	58	34	10

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	35	35	19	5	3	2	1	72	8	124
2017	HR-02	40	32	18	5	5	0	0	72	11	56
2017	HR-03	33	34	21	5	3	2	2	70	8	42
2017	HR-04	32	32	36	0	0	0	0	64	0	10

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	44	25	20	6	5	1	70	11	125
2017	HR-02	42	32	20	2	3	0	75	5	56
2017	HR-03	36	22	21	9	10	2	59	19	42
2017	HR-04	51	10	17	21	0	0	62	21	11

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	73	9	4	7	2	1	4	86	9	125
2017	HR-02	73	9	5	5	2	2	4	87	8	56
2017	HR-03	65	14	0	7	4	2	7	87	13	42
2017	HR-04	61	10	8	21	0	0	0	71	21	11

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	51	25	11	7	5	1	1	76	12	125
2017	HR-02	49	29	12	5	5	0	0	77	11	56
2017	HR-03	47	19	16	7	7	2	2	69	14	42
2017	HR-04	53	26	10	10	0	0	0	79	10	11

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	64	15	9	6	5	2	81	11	125
2017	HR-02	61	17	11	3	7	0	79	11	56
2017	HR-03	66	15	5	4	5	5	86	10	42
2017	HR-04	36	28	26	10	0	0	64	10	11

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	75	4	2	1	18	97	1	125
2017	HR-02	66	7	0	2	25	98	2	56
2017	HR-03	78	4	2	0	16	97	0	42
2017	HR-04	82	0	10	0	8	89	0	11

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	51	33	7	5	1	1	3	87	6	125
2017	HR-02	41	41	5	8	2	0	2	84	10	56
2017	HR-03	47	28	16	0	0	2	7	83	0	42
2017	HR-04	64	26	0	10	0	0	0	90	10	11

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	58	15	10	6	3	2	7	80	9	123
2017	HR-02	61	14	5	9	5	0	5	79	15	56
2017	HR-03	57	14	7	0	2	5	15	89	3	42
2017	HR-04	37	35	29	0	0	0	0	71	0	10

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	54	28	13	2	2	2	83	3	123
2017	HR-02	53	32	9	4	0	2	87	4	56
2017	HR-03	47	23	26	0	2	2	71	2	42
2017	HR-04	49	43	0	0	8	0	92	8	10

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	9	37	37	13	3	1	46	16	125
2017	HR-02	9	38	39	11	3	0	47	14	56
2017	HR-03	2	27	52	14	4	0	30	18	42
2017	HR-04	7	46	17	18	0	10	60	21	11

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	1	15	42	34	8	1	42	16	124
2017	HR-02	2	10	39	38	11	2	49	12	56
2017	HR-03	0	23	43	34	0	0	34	23	42
2017	HR-04	0	18	45	29	8	0	37	18	11

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	12	46	18	16	4	2	1	60	21	125
2017	HR-02	7	40	23	22	5	4	0	48	28	56
2017	HR-03	10	58	16	9	5	2	0	69	15	42
2017	HR-04	36	28	15	21	0	0	0	64	21	11

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	11	41	22	16	9	2	53	25	125
2017	HR-02	9	46	16	21	5	2	57	27	56
2017	HR-03	2	48	24	11	12	2	52	23	42
2017	HR-04	15	10	38	26	10	0	26	36	11

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	HR	13	87	125
2017	HR-03	21	79	42
2014	HR	10	90	123
2014	HR-03	16	84	44

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	HR	83	17	17
2014	HR	83	17	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	62	38	0	0	0	0	0	100	0	14

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	29	28	19	9	8	5	3	31	69	125
2017	HR-02	32	26	19	7	6	7	2	36	64	56
2017	HR-03	22	29	18	12	9	7	2	25	75	42
2017	HR-04	16	46	20	0	7	0	10	18	82	11

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	HR	22	80
2017	HR-02	19	33
2017	HR-03	17	29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	HR	25	80
2017	HR-02	25	33
2017	HR-03	27	29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	HR	12	80
2017	HR-02	13	33
2017	HR-03	11	29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	HR	47	80
2017	HR-02	57	33
2017	HR-03	55	29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	HR	10	80
2017	HR-02	9	33
2017	HR-03	17	29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	HR	39	80
2017	HR-02	41	33
2017	HR-03	32	29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	HR	5	43	25	11	7	10	79
2017	HR-02	3	55	21	3	7	11	33
2017	HR-03	6	37	20	21	3	12	29

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	8	17	15	26	23	2	8	28	55	80
2017	HR-02	10	18	9	20	31	6	5	32	58	33
2017	HR-03	7	11	21	28	20	0	13	20	55	29

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	HR	3	6	9	17	35	2	27	13	74	80
2017	HR-02	3	9	6	17	33	6	25	17	74	33
2017	HR-03	0	0	10	21	28	0	41	0	83	29

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - HR

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)