2017 Public Service Employee Survey Results for the Public Service by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 47 5 8 3 0 0 85 10 10128
2017 Health care practitioners 27 50 4 13 5 0 0 77 18 2148
2017 Federal regulators 26 48 5 14 7 0 0 74 21 4032
2017 Compliance, inspection and enforcement 23 48 6 16 8 0 0 71 23 16403
2017 Communications or public affairs 34 47 4 12 4 0 0 81 16 4252
2017 Access to information and privacy 44 41 4 8 2 0 0 86 11 1280
2017 Security 18 49 8 17 9 0 0 67 26 4924
2017 Science and technology 30 50 5 11 4 0 0 80 15 11126
2017 Library services 34 46 5 10 5 0 0 80 15 512
2017 Legal services 27 49 4 14 6 0 0 76 20 3458
2017 Administration and operations 40 45 4 8 3 0 0 85 11 25932
2017 Human resources 39 45 4 9 3 0 0 84 12 8339
2017 Financial management 43 43 4 7 2 0 0 86 9 6792
2017 Procurement 36 47 5 9 3 0 0 83 12 2796
2017 Real property 26 46 7 13 7 0 0 72 21 2952
2017 Materiel management 32 49 5 10 4 0 0 81 15 1529
2017 Information management 38 45 4 9 3 0 0 83 13 3687
2017 Information technology 31 47 6 11 5 0 0 78 16 11575
2017 Internal audit 44 43 4 6 2 0 0 88 8 976
2017 Evaluation 36 48 4 9 3 0 0 84 12 1331
2017 Data sciences 33 47 5 10 5 0 0 80 15 2216
2017 Policy 30 49 5 12 4 0 0 80 16 8129
2017 Project management 31 48 5 11 4 0 0 80 15 7161
2017 Other services to the public 33 47 4 11 5 0 0 80 16 8281
2017 None of the above 30 46 6 13 6 0 0 76 18 21040
2014 Client contact centre 37 47 5 8 3 0 0 84 11 10910
2014 Health care practitioners 26 47 5 14 7 0 0 73 22 2487
2014 Federal regulators 27 47 6 14 6 0 0 74 20 4886
2014 Compliance, inspection and enforcement 24 49 6 15 7 0 0 73 21 19026
2014 Communications or public affairs 34 48 4 11 3 0 0 81 14 4591
2014 Access to information and privacy 44 41 5 7 3 0 0 85 11 1326
2014 Security 18 50 8 17 7 0 0 68 24 6372
2014 Science and technology 27 48 6 13 6 0 0 75 18 10889
2014 Library services 32 44 6 13 5 0 0 76 18 521
2014 Legal services 27 49 5 14 5 0 0 76 19 3614
2014 Administration and operations 39 45 4 9 3 0 0 84 12 29216
2014 Human resources 39 46 4 8 3 0 0 85 11 8773
2014 Financial management 43 44 4 7 2 0 0 87 9 7444
2014 Procurement 35 47 5 10 3 0 0 82 13 2959
2014 Real property 27 46 7 13 6 0 0 73 20 3470
2014 Materiel management 31 45 6 13 4 0 0 77 17 1938
2014 Information management 37 45 5 10 4 0 0 82 13 4627
2014 Information technology 31 45 6 13 5 0 0 76 18 13577
2014 Internal audit 37 48 4 8 2 0 0 85 11 1098
2014 Evaluation 32 49 5 11 3 0 0 81 14 1670
2014 Other services to the public 31 47 5 11 5 0 0 79 16 11742
2014 None of the above 29 47 6 13 6 0 0 76 18 26762

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 24 3 2 1 0 1 94 4 10110
2017 Health care practitioners 68 23 4 2 1 0 1 92 4 2142
2017 Federal regulators 68 21 4 3 2 1 1 91 5 4022
2017 Compliance, inspection and enforcement 70 21 4 2 1 1 1 93 3 16364
2017 Communications or public affairs 72 20 4 2 1 0 1 93 3 4241
2017 Access to information and privacy 73 19 4 3 1 0 0 92 4 1276
2017 Security 59 28 6 3 2 1 1 89 6 4916
2017 Science and technology 66 21 5 3 2 1 2 90 5 11110
2017 Library services 68 23 4 4 1 0 1 92 5 511
2017 Legal services 71 21 3 3 1 1 1 92 5 3450
2017 Administration and operations 72 21 3 2 1 0 1 94 3 25885
2017 Human resources 71 22 3 2 1 0 0 94 3 8328
2017 Financial management 70 22 3 2 1 0 1 94 3 6782
2017 Procurement 68 24 4 3 1 1 0 92 3 2791
2017 Real property 62 25 6 3 2 1 1 89 5 2939
2017 Materiel management 65 25 5 3 1 1 0 91 4 1526
2017 Information management 69 21 4 2 1 0 1 92 4 3682
2017 Information technology 63 22 7 4 2 1 2 88 6 11558
2017 Internal audit 71 21 3 3 1 0 0 93 4 972
2017 Evaluation 70 20 4 3 1 1 1 91 5 1331
2017 Data sciences 70 19 5 3 1 1 1 91 4 2216
2017 Policy 74 18 4 2 1 1 1 93 3 8102
2017 Project management 67 23 4 3 1 1 1 92 4 7134
2017 Other services to the public 72 21 3 2 1 0 1 94 3 8259
2017 None of the above 66 23 5 3 1 1 2 91 4 20985
2014 Client contact centre 66 26 3 3 1 0 0 93 4 10912
2014 Health care practitioners 66 23 4 4 1 0 1 91 5 2485
2014 Federal regulators 70 19 4 3 2 1 1 91 5 4884
2014 Compliance, inspection and enforcement 71 21 4 2 1 1 1 93 3 19023
2014 Communications or public affairs 72 20 3 3 1 0 0 93 4 4589
2014 Access to information and privacy 71 20 4 3 1 0 0 92 4 1327
2014 Security 59 28 6 3 2 1 1 88 5 6371
2014 Science and technology 64 22 6 4 2 1 2 89 6 10885
2014 Library services 63 26 5 3 1 1 1 91 5 521
2014 Legal services 68 23 4 3 1 0 1 92 4 3614
2014 Administration and operations 71 21 3 2 1 0 1 93 3 29211
2014 Human resources 72 22 3 2 1 0 0 94 3 8775
2014 Financial management 70 23 3 2 1 0 1 94 3 7441
2014 Procurement 67 25 4 3 1 1 0 92 4 2959
2014 Real property 61 27 6 3 2 1 2 90 4 3469
2014 Materiel management 65 26 5 2 1 1 1 92 3 1938
2014 Information management 68 21 5 3 2 0 1 91 5 4626
2014 Information technology 62 23 7 4 2 1 2 87 6 13573
2014 Internal audit 69 22 3 4 1 0 1 92 5 1097
2014 Evaluation 69 21 5 3 2 0 1 91 4 1668
2014 Other services to the public 71 20 4 2 1 0 1 93 4 11739
2014 None of the above 66 23 5 3 1 1 1 91 4 26763

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 21 6 5 3 0 1 86 9 10124
2017 Health care practitioners 70 17 4 4 2 0 1 89 7 2146
2017 Federal regulators 69 17 5 6 3 0 1 86 9 4027
2017 Compliance, inspection and enforcement 72 17 5 4 2 0 2 90 6 16389
2017 Communications or public affairs 65 20 5 7 3 0 1 86 9 4251
2017 Access to information and privacy 67 19 5 5 3 0 1 86 8 1281
2017 Security 63 22 6 4 3 0 1 86 7 4923
2017 Science and technology 67 17 5 6 3 0 2 86 9 11119
2017 Library services 63 22 7 6 1 0 0 85 8 512
2017 Legal services 63 19 5 7 4 0 1 83 11 3450
2017 Administration and operations 66 20 5 5 2 0 1 87 8 25914
2017 Human resources 59 24 5 8 3 0 1 83 11 8330
2017 Financial management 60 23 6 8 3 0 1 83 11 6785
2017 Procurement 62 22 6 6 4 0 1 84 10 2795
2017 Real property 65 21 6 5 2 0 1 87 7 2950
2017 Materiel management 65 20 6 4 3 0 1 86 7 1527
2017 Information management 65 20 6 6 3 0 1 86 8 3688
2017 Information technology 60 20 6 8 4 0 1 81 12 11574
2017 Internal audit 64 19 6 7 3 0 1 84 11 976
2017 Evaluation 66 19 5 6 4 0 1 85 10 1332
2017 Data sciences 65 18 6 7 3 0 1 83 11 2216
2017 Policy 67 17 4 7 4 0 1 85 11 8115
2017 Project management 62 21 6 7 3 0 1 84 10 7154
2017 Other services to the public 74 16 4 3 2 0 1 92 5 8273
2017 None of the above 66 19 5 5 3 0 2 87 8 21027
2014 Client contact centre 60 22 6 7 3 0 2 84 11 10903
2014 Health care practitioners 69 17 5 5 3 0 1 87 8 2486
2014 Federal regulators 67 18 5 5 3 0 2 86 9 4885
2014 Compliance, inspection and enforcement 71 17 4 4 2 0 2 90 6 19022
2014 Communications or public affairs 63 21 5 7 3 0 1 84 10 4588
2014 Access to information and privacy 65 20 5 5 2 0 2 87 7 1327
2014 Security 61 23 6 4 3 0 1 86 8 6363
2014 Science and technology 65 18 6 6 4 0 2 84 10 10885
2014 Library services 59 28 5 6 1 0 1 88 7 521
2014 Legal services 63 19 6 8 4 0 1 83 12 3610
2014 Administration and operations 64 21 5 6 3 0 1 85 9 29203
2014 Human resources 58 25 6 8 3 0 1 83 11 8770
2014 Financial management 58 23 6 8 4 0 1 82 12 7440
2014 Procurement 59 22 7 7 4 0 1 82 11 2960
2014 Real property 61 23 6 6 3 0 2 85 8 3467
2014 Materiel management 66 20 5 5 3 0 1 87 7 1938
2014 Information management 62 21 6 6 3 0 1 85 10 4628
2014 Information technology 58 21 7 8 5 0 1 80 13 13571
2014 Internal audit 60 22 5 8 4 0 1 83 12 1097
2014 Evaluation 64 20 4 6 4 0 1 85 10 1669
2014 Other services to the public 71 17 4 3 2 0 2 90 6 11740
2014 None of the above 64 20 5 5 3 0 2 86 9 26742

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 38 8 10 5 0 0 78 15 10122
2017 Health care practitioners 30 36 6 16 12 0 0 66 28 2147
2017 Federal regulators 39 33 6 13 9 0 0 72 22 4027
2017 Compliance, inspection and enforcement 31 36 8 15 10 0 0 67 25 16384
2017 Communications or public affairs 42 36 6 10 5 0 0 79 15 4250
2017 Access to information and privacy 46 34 7 9 4 0 0 80 13 1279
2017 Security 22 33 11 19 15 0 0 55 34 4926
2017 Science and technology 42 38 6 10 4 0 0 80 14 11118
2017 Library services 46 35 6 7 6 0 1 81 13 513
2017 Legal services 41 36 6 11 6 0 0 77 16 3460
2017 Administration and operations 44 35 6 9 5 0 0 79 15 25905
2017 Human resources 46 34 5 10 5 0 0 80 15 8333
2017 Financial management 46 35 6 8 4 0 0 81 12 6787
2017 Procurement 42 38 8 9 4 0 0 79 13 2794
2017 Real property 40 35 8 10 6 0 0 75 16 2946
2017 Materiel management 37 38 8 10 5 0 0 76 16 1527
2017 Information management 44 36 7 9 4 0 0 80 13 3683
2017 Information technology 41 36 8 9 5 0 0 78 15 11567
2017 Internal audit 45 36 6 9 4 0 0 81 13 974
2017 Evaluation 39 35 8 11 7 0 0 75 17 1333
2017 Data sciences 44 34 7 9 5 0 0 78 15 2214
2017 Policy 40 36 6 12 7 0 0 75 19 8113
2017 Project management 40 35 7 11 6 0 0 75 17 7148
2017 Other services to the public 39 35 7 12 7 0 0 74 19 8274
2017 None of the above 37 36 8 11 8 0 0 73 19 21015
2014 Client contact centre 39 38 8 10 5 0 0 77 15 10904
2014 Health care practitioners 32 33 6 16 13 1 0 65 29 2484
2014 Federal regulators 40 34 7 10 8 0 0 75 19 4883
2014 Compliance, inspection and enforcement 34 35 8 14 10 0 0 69 23 19019
2014 Communications or public affairs 44 34 6 11 4 0 0 79 15 4585
2014 Access to information and privacy 46 33 6 9 6 0 0 79 15 1325
2014 Security 22 33 12 19 14 0 0 55 33 6361
2014 Science and technology 40 37 7 10 6 0 0 77 16 10881
2014 Library services 44 37 7 8 4 0 0 81 12 520
2014 Legal services 42 35 7 10 6 0 0 78 16 3611
2014 Administration and operations 45 34 6 9 5 0 0 79 14 29201
2014 Human resources 46 33 6 9 6 0 0 79 15 8775
2014 Financial management 48 35 6 7 4 0 0 83 11 7441
2014 Procurement 42 37 7 9 4 0 0 79 14 2955
2014 Real property 40 39 6 9 5 0 0 79 14 3465
2014 Materiel management 40 34 9 10 7 0 0 75 17 1938
2014 Information management 44 34 7 9 5 0 0 79 14 4623
2014 Information technology 43 35 8 9 5 0 0 77 15 13566
2014 Internal audit 44 37 6 9 4 0 0 81 13 1098
2014 Evaluation 38 35 8 11 8 0 0 73 19 1668
2014 Other services to the public 38 35 8 11 7 0 0 74 18 11732
2014 None of the above 38 35 8 12 7 0 0 73 19 26749

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 43 11 12 5 0 0 71 17 10124
2017 Health care practitioners 23 40 12 16 8 0 0 63 25 2147
2017 Federal regulators 23 40 11 15 11 0 0 63 26 4029
2017 Compliance, inspection and enforcement 18 40 11 19 12 0 0 58 31 16396
2017 Communications or public affairs 31 40 11 12 5 0 1 72 17 4249
2017 Access to information and privacy 34 39 11 11 5 0 0 73 16 1276
2017 Security 15 37 13 19 16 0 0 52 35 4928
2017 Science and technology 29 41 12 12 5 0 0 71 17 11118
2017 Library services 34 42 9 10 4 0 0 76 15 511
2017 Legal services 29 42 10 13 6 0 0 71 19 3456
2017 Administration and operations 29 39 11 14 7 0 0 68 21 25913
2017 Human resources 32 40 10 12 6 0 1 72 18 8338
2017 Financial management 33 40 10 11 6 0 0 74 17 6792
2017 Procurement 30 41 11 12 6 0 0 71 18 2795
2017 Real property 23 38 13 16 9 0 0 61 25 2949
2017 Materiel management 28 41 11 13 7 0 0 69 20 1528
2017 Information management 31 39 11 12 6 0 0 71 18 3687
2017 Information technology 26 37 14 14 9 0 0 63 23 11578
2017 Internal audit 37 40 8 9 5 0 0 77 14 976
2017 Evaluation 30 39 12 12 6 0 0 70 18 1331
2017 Data sciences 31 41 11 11 5 0 1 72 16 2213
2017 Policy 25 41 13 14 6 0 0 67 20 8120
2017 Project management 25 41 13 15 7 0 0 66 22 7153
2017 Other services to the public 25 40 10 16 9 0 0 65 25 8272
2017 None of the above 24 38 12 16 10 0 0 63 25 21012
2014 Client contact centre 27 42 12 13 6 0 0 70 18 10907
2014 Health care practitioners 20 38 12 20 11 0 0 58 30 2486
2014 Federal regulators 23 38 11 17 9 0 0 62 27 4884
2014 Compliance, inspection and enforcement 17 40 12 19 11 0 0 58 31 19017
2014 Communications or public affairs 30 40 11 13 5 0 1 70 18 4586
2014 Access to information and privacy 33 39 12 9 6 0 1 73 15 1324
2014 Security 14 37 13 21 15 0 0 51 36 6372
2014 Science and technology 23 40 14 15 7 0 1 63 23 10889
2014 Library services 30 39 11 12 8 0 1 69 20 520
2014 Legal services 26 42 11 14 7 0 0 68 21 3613
2014 Administration and operations 27 39 12 15 7 0 0 66 22 29200
2014 Human resources 32 39 10 13 5 0 1 71 18 8773
2014 Financial management 31 40 11 12 6 0 0 71 18 7440
2014 Procurement 27 40 11 15 7 0 0 67 22 2957
2014 Real property 18 37 14 18 13 0 0 55 31 3468
2014 Materiel management 26 38 12 15 9 0 0 64 24 1936
2014 Information management 27 39 12 14 7 0 1 66 21 4628
2014 Information technology 22 35 15 16 12 0 0 57 28 13572
2014 Internal audit 34 38 11 11 6 0 0 72 17 1097
2014 Evaluation 24 40 13 15 7 0 1 65 22 1669
2014 Other services to the public 24 40 11 16 9 0 0 64 25 11735
2014 None of the above 23 39 13 16 9 0 0 62 25 26759

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 41 15 8 5 0 0 73 12 10124
2017 Health care practitioners 53 34 7 4 2 0 0 87 6 2143
2017 Federal regulators 45 38 8 6 3 0 0 83 9 4025
2017 Compliance, inspection and enforcement 38 40 11 7 4 0 0 78 10 16389
2017 Communications or public affairs 48 38 7 5 2 0 0 85 7 4251
2017 Access to information and privacy 39 39 12 7 4 0 0 77 11 1279
2017 Security 37 40 13 6 4 0 0 77 11 4925
2017 Science and technology 52 36 6 4 1 0 0 88 5 11107
2017 Library services 52 35 6 5 2 0 0 87 7 511
2017 Legal services 47 38 7 6 3 0 0 85 8 3456
2017 Administration and operations 36 38 12 8 4 0 0 75 13 25896
2017 Human resources 43 38 9 6 3 0 0 81 9 8332
2017 Financial management 41 41 10 5 3 0 0 82 8 6782
2017 Procurement 37 44 11 5 3 0 0 81 8 2795
2017 Real property 44 38 9 5 3 0 0 82 8 2945
2017 Materiel management 41 40 12 4 3 0 0 81 7 1526
2017 Information management 35 40 12 8 5 0 0 75 13 3684
2017 Information technology 41 40 9 6 3 0 0 82 9 11572
2017 Internal audit 40 42 9 7 2 0 0 82 8 976
2017 Evaluation 48 37 9 5 2 0 0 84 7 1331
2017 Data sciences 43 40 9 6 2 0 0 83 8 2211
2017 Policy 46 38 7 6 3 0 0 84 9 8121
2017 Project management 42 40 8 6 3 0 0 82 9 7144
2017 Other services to the public 43 36 11 6 4 0 0 79 10 8265
2017 None of the above 43 36 11 6 4 0 0 80 9 20992
2014 Client contact centre 30 41 16 8 5 0 0 71 13 10914
2014 Health care practitioners 51 35 7 5 2 0 0 85 7 2488
2014 Federal regulators 43 39 9 7 3 0 0 82 9 4884
2014 Compliance, inspection and enforcement 38 40 11 6 4 0 0 79 10 19029
2014 Communications or public affairs 44 39 8 7 3 0 0 83 9 4589
2014 Access to information and privacy 37 38 14 6 4 0 0 75 11 1325
2014 Security 37 40 12 6 4 0 0 78 10 6373
2014 Science and technology 48 39 7 5 2 0 0 86 7 10892
2014 Library services 48 32 8 7 3 0 0 81 11 521
2014 Legal services 44 39 8 6 2 0 0 83 8 3615
2014 Administration and operations 34 39 13 9 5 0 0 73 14 29211
2014 Human resources 42 38 9 7 4 0 0 80 11 8777
2014 Financial management 39 42 10 6 3 0 0 81 9 7441
2014 Procurement 34 43 14 6 3 0 0 77 9 2958
2014 Real property 42 40 10 6 3 0 0 82 8 3469
2014 Materiel management 40 37 13 6 4 0 0 77 10 1940
2014 Information management 35 39 13 8 5 0 0 73 13 4633
2014 Information technology 39 40 10 6 3 0 0 80 10 13570
2014 Internal audit 38 43 10 6 3 0 0 81 10 1098
2014 Evaluation 41 41 9 6 3 0 0 81 10 1670
2014 Other services to the public 40 37 12 7 4 0 0 77 11 11742
2014 None of the above 41 38 11 6 4 0 0 79 10 26764

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 40 10 7 4 0 0 79 11 10113
2017 Health care practitioners 57 32 4 4 2 0 0 89 7 2143
2017 Federal regulators 50 37 5 5 3 0 0 87 8 4026
2017 Compliance, inspection and enforcement 43 40 8 6 3 0 0 83 9 16375
2017 Communications or public affairs 56 33 5 4 2 0 0 90 6 4251
2017 Access to information and privacy 47 37 7 6 3 0 0 84 8 1279
2017 Security 42 40 9 5 4 0 0 82 9 4921
2017 Science and technology 55 34 5 4 1 0 0 89 6 11099
2017 Library services 60 31 3 4 2 0 0 91 5 511
2017 Legal services 54 34 4 5 2 0 0 88 7 3453
2017 Administration and operations 44 36 9 7 4 0 0 80 11 25867
2017 Human resources 50 37 6 5 2 0 0 86 8 8330
2017 Financial management 48 38 7 5 2 0 0 86 7 6778
2017 Procurement 45 41 8 4 2 0 0 86 6 2787
2017 Real property 52 34 7 5 2 0 0 86 7 2941
2017 Materiel management 49 35 8 5 3 0 0 85 8 1525
2017 Information management 42 38 9 7 4 0 0 80 11 3682
2017 Information technology 47 39 7 5 3 0 0 85 8 11559
2017 Internal audit 49 38 6 5 2 0 0 87 7 975
2017 Evaluation 55 34 5 5 2 0 0 89 6 1331
2017 Data sciences 47 39 6 5 2 0 0 86 8 2211
2017 Policy 49 38 6 5 2 0 0 87 7 8114
2017 Project management 47 38 7 6 3 0 0 85 8 7143
2017 Other services to the public 49 35 7 6 3 0 0 84 9 8268
2017 None of the above 48 35 8 5 3 0 0 84 9 20977
2014 Client contact centre 37 40 11 7 4 0 0 77 12 10903
2014 Health care practitioners 55 33 4 5 2 0 0 88 8 2488
2014 Federal regulators 48 37 7 6 3 0 0 85 9 4884
2014 Compliance, inspection and enforcement 43 41 8 5 3 0 0 84 9 19022
2014 Communications or public affairs 53 34 5 5 2 0 0 87 8 4588
2014 Access to information and privacy 43 37 10 6 3 0 0 81 9 1326
2014 Security 41 41 9 5 3 0 0 82 9 6371
2014 Science and technology 51 37 6 5 2 0 0 87 7 10884
2014 Library services 51 31 8 8 3 0 0 82 10 520
2014 Legal services 50 37 5 5 3 0 0 87 7 3615
2014 Administration and operations 41 37 9 8 5 0 0 78 13 29197
2014 Human resources 48 37 7 5 3 0 0 85 8 8777
2014 Financial management 46 38 7 5 3 0 0 85 8 7438
2014 Procurement 41 43 8 6 2 0 0 84 8 2958
2014 Real property 48 37 7 5 2 0 0 85 8 3469
2014 Materiel management 47 35 9 5 3 0 0 83 9 1938
2014 Information management 41 37 9 8 5 0 0 78 13 4625
2014 Information technology 45 39 8 6 3 0 0 83 9 13566
2014 Internal audit 46 37 10 4 2 0 0 84 6 1098
2014 Evaluation 47 37 8 6 2 0 0 84 8 1669
2014 Other services to the public 46 36 8 6 4 0 0 82 10 11729
2014 None of the above 46 36 8 6 3 0 0 82 9 26753

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 40 8 7 3 0 0 82 9 10102
2017 Health care practitioners 38 39 8 11 4 0 0 77 15 2139
2017 Federal regulators 46 36 7 8 3 0 0 82 11 4018
2017 Compliance, inspection and enforcement 36 39 9 10 5 0 0 76 15 16362
2017 Communications or public affairs 51 35 6 6 2 0 0 86 7 4236
2017 Access to information and privacy 50 36 6 5 2 0 0 87 7 1277
2017 Security 24 36 12 16 12 0 0 60 28 4915
2017 Science and technology 52 36 6 4 1 0 0 89 6 11082
2017 Library services 50 37 5 7 1 0 0 87 8 510
2017 Legal services 43 37 8 7 3 0 0 81 10 3449
2017 Administration and operations 47 37 7 6 2 0 0 84 9 25826
2017 Human resources 54 34 6 4 2 0 0 88 6 8314
2017 Financial management 50 36 6 5 2 0 0 87 7 6767
2017 Procurement 47 38 8 5 2 0 0 85 7 2789
2017 Real property 47 37 7 6 3 0 0 84 8 2942
2017 Materiel management 47 38 7 5 3 0 0 85 8 1519
2017 Information management 48 37 7 5 2 0 0 85 7 3675
2017 Information technology 47 37 9 5 2 0 0 85 7 11550
2017 Internal audit 53 35 7 4 1 0 0 88 5 971
2017 Evaluation 47 37 8 6 2 0 1 84 8 1327
2017 Data sciences 54 34 6 5 2 0 0 88 6 2206
2017 Policy 49 34 7 7 2 0 0 84 9 8097
2017 Project management 48 37 7 6 2 0 0 85 8 7131
2017 Other services to the public 42 37 8 9 4 0 0 79 13 8253
2017 None of the above 40 38 9 8 4 0 0 79 13 20953
2014 Client contact centre 39 41 10 7 3 0 0 80 10 10908
2014 Health care practitioners 35 39 9 12 5 0 0 74 17 2484
2014 Federal regulators 45 36 8 7 3 0 0 82 10 4877
2014 Compliance, inspection and enforcement 37 39 9 10 5 0 0 77 14 19009
2014 Communications or public affairs 48 37 7 6 2 0 0 85 7 4584
2014 Access to information and privacy 47 37 8 5 2 0 0 84 7 1325
2014 Security 23 38 13 17 8 0 0 62 25 6371
2014 Science and technology 47 39 7 5 2 0 0 86 7 10880
2014 Library services 42 39 10 5 3 1 0 82 8 520
2014 Legal services 40 38 11 8 3 0 0 78 11 3613
2014 Administration and operations 45 37 8 6 3 0 0 83 9 29191
2014 Human resources 52 35 7 5 2 0 0 87 7 8772
2014 Financial management 47 37 8 5 2 0 0 85 7 7433
2014 Procurement 45 39 8 6 2 0 0 84 8 2955
2014 Real property 45 40 8 5 2 0 0 85 7 3467
2014 Materiel management 44 38 9 6 3 0 0 82 9 1938
2014 Information management 45 37 9 6 3 0 0 82 8 4627
2014 Information technology 45 37 10 5 2 0 0 82 7 13568
2014 Internal audit 47 38 8 4 3 0 0 85 7 1096
2014 Evaluation 43 37 9 8 2 0 0 81 10 1669
2014 Other services to the public 39 39 9 9 4 0 0 78 13 11729
2014 None of the above 40 39 10 8 4 0 0 79 12 26746

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 36 12 8 5 0 1 74 14 10118
2017 Health care practitioners 35 32 11 12 9 0 0 67 22 2139
2017 Federal regulators 41 33 10 9 7 0 0 74 16 4026
2017 Compliance, inspection and enforcement 36 34 11 9 9 0 0 70 19 16382
2017 Communications or public affairs 43 33 8 9 5 0 0 77 15 4249
2017 Access to information and privacy 50 29 9 6 4 0 1 80 10 1278
2017 Security 23 30 15 14 17 0 0 53 32 4922
2017 Science and technology 43 34 11 8 4 1 1 77 12 11095
2017 Library services 46 34 10 5 4 1 1 81 9 512
2017 Legal services 36 34 10 12 8 0 0 70 19 3451
2017 Administration and operations 44 32 10 8 5 0 1 77 13 25885
2017 Human resources 51 31 7 7 4 0 0 83 10 8330
2017 Financial management 46 33 9 7 4 0 0 80 11 6771
2017 Procurement 45 34 10 7 3 0 0 80 11 2793
2017 Real property 42 34 11 8 5 0 1 76 12 2947
2017 Materiel management 45 34 10 6 4 0 0 79 10 1525
2017 Information management 48 32 10 6 4 0 1 80 10 3674
2017 Information technology 47 32 9 6 4 0 1 80 10 11563
2017 Internal audit 46 35 7 7 4 0 1 82 10 976
2017 Evaluation 49 32 8 6 5 0 0 81 11 1332
2017 Data sciences 49 32 9 6 3 0 1 82 9 2210
2017 Policy 40 34 9 10 6 0 0 75 16 8113
2017 Project management 44 33 9 8 5 0 0 78 13 7141
2017 Other services to the public 37 34 12 9 8 0 1 72 17 8265
2017 None of the above 37 33 12 10 7 0 1 71 17 20982
2014 Client contact centre 31 36 15 10 6 1 1 68 16 10910
2014 Health care practitioners 31 33 13 13 10 0 0 64 23 2485
2014 Federal regulators 36 35 11 10 7 0 0 72 17 4878
2014 Compliance, inspection and enforcement 33 34 13 10 8 0 0 68 19 19016
2014 Communications or public affairs 40 33 11 10 5 0 1 74 15 4585
2014 Access to information and privacy 44 31 11 8 4 1 1 76 13 1325
2014 Security 21 31 17 15 15 1 0 52 30 6367
2014 Science and technology 37 35 13 9 5 1 1 73 14 10888
2014 Library services 38 34 13 8 6 0 2 73 14 521
2014 Legal services 34 35 12 12 7 0 0 69 19 3614
2014 Administration and operations 40 33 11 8 6 0 1 74 14 29198
2014 Human resources 46 33 8 8 4 0 1 79 12 8773
2014 Financial management 43 34 10 7 5 0 1 78 12 7439
2014 Procurement 38 36 12 7 5 0 1 75 13 2959
2014 Real property 36 36 13 10 5 0 0 72 15 3465
2014 Materiel management 38 34 14 7 5 1 1 74 13 1939
2014 Information management 42 32 12 7 5 1 1 76 12 4627
2014 Information technology 41 35 12 7 4 1 1 77 11 13565
2014 Internal audit 41 34 11 8 5 1 0 76 13 1097
2014 Evaluation 40 34 12 9 5 0 1 74 14 1669
2014 Other services to the public 34 33 13 10 8 0 1 68 19 11731
2014 None of the above 34 34 13 11 7 0 1 68 18 26754

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 26 10 7 7 1 9 74 15 10113
2017 Health care practitioners 26 25 9 14 17 2 7 56 34 2142
2017 Federal regulators 29 23 10 14 14 2 9 58 31 4028
2017 Compliance, inspection and enforcement 29 22 12 10 13 2 11 59 27 16374
2017 Communications or public affairs 38 24 9 10 7 2 10 70 19 4250
2017 Access to information and privacy 37 20 12 7 7 3 15 69 17 1278
2017 Security 35 30 9 10 10 1 5 69 21 4921
2017 Science and technology 27 23 11 13 14 2 10 57 30 11099
2017 Library services 21 18 14 8 12 5 21 54 27 512
2017 Legal services 14 14 9 14 30 2 17 34 55 3453
2017 Administration and operations 34 22 12 9 10 2 12 65 22 25874
2017 Human resources 31 22 11 10 10 2 14 63 23 8327
2017 Financial management 34 24 11 9 8 2 12 67 20 6776
2017 Procurement 30 25 14 10 9 2 10 63 21 2792
2017 Real property 33 26 10 10 11 2 9 65 23 2945
2017 Materiel management 31 25 12 9 11 2 10 63 23 1525
2017 Information management 30 20 15 8 8 4 16 62 20 3684
2017 Information technology 39 24 11 8 8 2 9 70 17 11564
2017 Internal audit 32 21 11 8 8 2 18 66 20 975
2017 Evaluation 26 21 13 11 13 3 13 56 28 1329
2017 Data sciences 26 20 13 11 10 4 16 58 26 2211
2017 Policy 25 23 11 14 13 3 12 56 31 8110
2017 Project management 30 26 12 12 10 2 8 62 25 7137
2017 Other services to the public 35 22 10 10 12 2 9 64 24 8265
2017 None of the above 30 22 11 10 13 2 12 61 26 20970
2014 Client contact centre 38 26 9 8 8 2 9 72 18 10911
2014 Health care practitioners 23 25 9 14 21 1 7 52 37 2488
2014 Federal regulators 26 23 10 14 15 2 9 56 33 4881
2014 Compliance, inspection and enforcement 29 24 12 11 13 2 10 59 27 19028
2014 Communications or public affairs 37 25 8 10 8 1 10 70 20 4591
2014 Access to information and privacy 32 21 12 8 8 3 15 65 20 1323
2014 Security 34 31 10 10 10 1 4 68 21 6369
2014 Science and technology 24 24 11 14 16 2 9 55 33 10890
2014 Library services 16 20 13 9 11 4 25 52 29 521
2014 Legal services 14 15 9 15 29 2 16 35 54 3611
2014 Administration and operations 31 23 11 10 12 2 11 62 25 29204
2014 Human resources 27 21 11 12 13 2 14 57 29 8773
2014 Financial management 31 24 11 10 11 2 11 64 24 7441
2014 Procurement 27 25 13 11 11 1 11 60 25 2957
2014 Real property 28 26 11 13 13 1 8 59 28 3469
2014 Materiel management 30 25 13 10 13 2 7 60 26 1938
2014 Information management 26 22 14 10 11 3 14 58 26 4627
2014 Information technology 36 25 11 9 8 2 9 68 19 13572
2014 Internal audit 26 25 11 10 9 2 17 63 23 1097
2014 Evaluation 23 21 13 13 15 4 13 52 33 1669
2014 Other services to the public 33 23 11 10 13 2 9 62 26 11738
2014 None of the above 27 23 11 11 14 2 11 58 29 26754

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 45 13 7 4 0 0 76 11 10116
2017 Health care practitioners 38 42 8 7 5 0 0 80 12 2144
2017 Federal regulators 34 44 9 8 5 0 0 78 13 4027
2017 Compliance, inspection and enforcement 27 45 12 10 6 0 0 72 16 16387
2017 Communications or public affairs 35 46 8 8 3 0 0 81 11 4250
2017 Access to information and privacy 36 43 9 6 4 0 0 80 10 1278
2017 Security 22 38 14 11 14 0 0 60 26 4927
2017 Science and technology 38 44 9 6 3 0 0 82 9 11125
2017 Library services 41 43 7 5 3 0 0 84 9 512
2017 Legal services 37 44 8 7 3 0 0 81 10 3457
2017 Administration and operations 33 44 11 7 5 0 0 77 12 25910
2017 Human resources 36 44 10 7 4 0 0 80 10 8333
2017 Financial management 33 46 11 7 4 0 0 79 10 6787
2017 Procurement 33 47 12 5 3 0 0 80 8 2793
2017 Real property 33 44 11 7 5 0 0 77 12 2947
2017 Materiel management 32 45 12 6 4 0 0 78 10 1528
2017 Information management 31 44 12 8 5 0 0 75 14 3686
2017 Information technology 32 44 11 8 5 0 0 76 13 11577
2017 Internal audit 32 46 12 6 3 0 0 79 9 974
2017 Evaluation 37 44 9 7 3 0 0 81 10 1331
2017 Data sciences 35 46 9 6 3 0 0 81 10 2216
2017 Policy 36 44 8 7 4 0 0 80 11 8120
2017 Project management 35 45 9 7 4 0 0 79 11 7148
2017 Other services to the public 37 41 10 7 4 0 0 78 11 8273
2017 None of the above 34 42 11 8 5 0 0 76 13 21022
2014 Client contact centre 28 46 13 7 5 0 0 75 12 10907
2014 Health care practitioners 32 45 9 9 5 0 0 78 14 2488
2014 Federal regulators 31 44 10 9 6 0 0 75 15 4882
2014 Compliance, inspection and enforcement 27 46 12 9 6 0 0 73 15 19029
2014 Communications or public affairs 33 44 10 9 4 0 0 76 13 4590
2014 Access to information and privacy 35 42 11 8 4 0 0 77 12 1325
2014 Security 22 40 16 12 11 0 0 62 22 6371
2014 Science and technology 33 46 10 8 4 0 0 79 11 10894
2014 Library services 34 42 10 10 5 0 0 76 14 520
2014 Legal services 34 46 10 8 3 0 0 79 11 3614
2014 Administration and operations 30 44 12 9 5 0 0 74 14 29217
2014 Human resources 33 44 10 9 4 0 0 77 13 8778
2014 Financial management 31 45 12 8 4 0 0 76 12 7445
2014 Procurement 28 47 13 7 5 0 0 75 12 2961
2014 Real property 30 45 11 9 5 0 0 75 14 3469
2014 Materiel management 29 45 12 8 5 0 0 75 13 1940
2014 Information management 29 43 13 9 6 0 0 72 15 4629
2014 Information technology 28 44 12 9 6 0 0 73 15 13578
2014 Internal audit 28 48 12 8 4 0 0 76 12 1096
2014 Evaluation 29 46 12 9 4 0 0 75 13 1670
2014 Other services to the public 33 44 11 7 5 0 0 77 12 11741
2014 None of the above 30 43 12 9 6 0 0 74 14 26763

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 37 18 13 8 0 0 60 22 10113
2017 Health care practitioners 20 34 16 15 14 0 0 55 29 2147
2017 Federal regulators 24 37 15 13 11 0 0 61 24 4028
2017 Compliance, inspection and enforcement 17 33 18 17 14 0 0 51 31 16385
2017 Communications or public affairs 32 38 12 12 6 0 0 70 18 4251
2017 Access to information and privacy 33 37 14 10 6 0 0 69 16 1276
2017 Security 14 25 16 19 26 0 0 39 45 4921
2017 Science and technology 24 37 16 13 9 0 0 62 22 11119
2017 Library services 30 38 14 11 7 0 0 68 18 513
2017 Legal services 24 36 12 15 12 0 0 61 27 3455
2017 Administration and operations 29 36 15 12 8 0 0 65 21 25896
2017 Human resources 32 37 13 11 6 0 0 69 17 8330
2017 Financial management 29 38 14 10 7 0 0 68 18 6785
2017 Procurement 27 36 17 11 8 0 0 64 19 2791
2017 Real property 23 36 17 14 10 0 0 59 24 2948
2017 Materiel management 24 38 17 12 9 0 0 62 22 1525
2017 Information management 29 36 15 12 8 0 0 65 20 3685
2017 Information technology 26 37 17 12 8 0 0 63 20 11575
2017 Internal audit 29 38 16 9 7 0 0 68 16 974
2017 Evaluation 29 38 14 11 7 0 0 67 19 1332
2017 Data sciences 31 39 13 10 6 0 0 70 17 2217
2017 Policy 32 38 11 11 7 0 0 71 18 8112
2017 Project management 28 37 14 12 8 0 0 66 20 7149
2017 Other services to the public 23 34 17 14 11 0 0 57 26 8267
2017 None of the above 23 34 17 14 12 0 0 57 26 21013
2014 Client contact centre 19 35 21 15 10 0 0 54 25 10909
2014 Health care practitioners 17 34 17 18 13 0 0 52 31 2487
2014 Federal regulators 21 37 16 14 11 0 0 59 25 4883
2014 Compliance, inspection and enforcement 16 33 19 17 14 0 0 49 32 19029
2014 Communications or public affairs 29 37 13 13 7 0 0 67 21 4588
2014 Access to information and privacy 27 38 16 10 8 0 0 66 18 1326
2014 Security 12 27 18 20 21 0 0 40 42 6369
2014 Science and technology 19 36 18 16 10 0 0 55 26 10886
2014 Library services 26 36 15 11 12 0 0 62 23 520
2014 Legal services 21 37 14 16 12 0 0 58 28 3614
2014 Administration and operations 26 36 15 13 9 0 0 62 22 29209
2014 Human resources 28 37 14 14 8 0 0 65 21 8771
2014 Financial management 26 37 16 11 8 0 0 64 20 7441
2014 Procurement 20 38 19 13 10 0 0 58 23 2957
2014 Real property 20 36 19 14 10 0 0 56 25 3468
2014 Materiel management 20 35 19 14 11 0 0 55 26 1937
2014 Information management 25 37 16 13 9 0 0 61 23 4632
2014 Information technology 22 37 18 13 9 0 0 59 22 13573
2014 Internal audit 24 36 18 14 8 0 0 60 22 1097
2014 Evaluation 22 37 15 15 9 0 0 60 25 1670
2014 Other services to the public 20 34 17 16 12 0 0 54 29 11739
2014 None of the above 21 35 17 15 12 0 0 56 27 26752

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 44 11 7 3 0 0 79 10 10115
2017 Health care practitioners 31 44 11 9 5 0 0 75 14 2144
2017 Federal regulators 29 44 11 10 6 0 0 73 16 4027
2017 Compliance, inspection and enforcement 26 43 13 12 6 0 0 69 18 16375
2017 Communications or public affairs 30 43 11 12 4 0 0 73 16 4249
2017 Access to information and privacy 43 36 10 8 3 0 0 79 11 1276
2017 Security 18 38 17 15 11 0 0 57 27 4922
2017 Science and technology 31 44 11 10 4 0 0 74 14 11113
2017 Library services 36 43 9 8 4 0 0 79 12 513
2017 Legal services 30 44 12 10 4 0 0 74 14 3455
2017 Administration and operations 32 42 12 10 4 0 0 74 14 25891
2017 Human resources 33 40 11 10 5 0 0 74 15 8330
2017 Financial management 31 43 11 10 5 0 0 74 15 6783
2017 Procurement 31 44 13 8 4 0 0 75 12 2794
2017 Real property 24 41 16 12 7 0 0 65 19 2947
2017 Materiel management 29 42 13 10 5 0 0 72 16 1526
2017 Information management 30 42 12 11 4 0 0 72 15 3684
2017 Information technology 26 42 15 12 6 0 0 68 18 11566
2017 Internal audit 35 43 10 8 3 0 0 79 11 974
2017 Evaluation 36 43 9 8 3 0 0 80 11 1329
2017 Data sciences 30 43 13 10 4 0 0 74 13 2217
2017 Policy 26 43 11 13 6 0 0 70 19 8117
2017 Project management 27 42 12 13 6 0 0 69 19 7143
2017 Other services to the public 34 43 11 8 4 0 0 77 12 8272
2017 None of the above 30 41 13 11 6 0 0 71 16 20993

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 42 10 4 3 1 0 82 7 10103
2017 Health care practitioners 40 40 10 6 3 0 0 81 9 2142
2017 Federal regulators 42 40 8 5 4 0 0 82 10 4024
2017 Compliance, inspection and enforcement 35 41 11 7 5 0 0 76 12 16374
2017 Communications or public affairs 42 40 8 6 3 0 0 83 8 4245
2017 Access to information and privacy 52 34 7 4 2 0 0 87 6 1277
2017 Security 26 35 17 10 11 0 0 61 22 4917
2017 Science and technology 41 40 10 6 3 0 0 81 9 11113
2017 Library services 47 39 7 4 3 1 0 86 7 512
2017 Legal services 40 39 11 6 3 1 0 80 10 3452
2017 Administration and operations 43 40 9 5 3 0 0 83 7 25877
2017 Human resources 45 39 8 5 2 0 0 85 7 8324
2017 Financial management 42 43 9 4 2 0 0 85 6 6779
2017 Procurement 43 43 9 3 2 0 0 86 6 2789
2017 Real property 36 42 12 6 4 0 0 78 10 2945
2017 Materiel management 43 40 10 4 3 0 0 83 7 1525
2017 Information management 43 39 10 5 3 1 0 82 8 3684
2017 Information technology 39 40 11 6 4 0 0 79 10 11569
2017 Internal audit 46 41 7 4 2 0 0 87 6 973
2017 Evaluation 46 41 6 5 2 0 0 88 7 1327
2017 Data sciences 41 43 7 6 2 0 0 85 8 2214
2017 Policy 44 39 8 6 3 0 0 83 9 8109
2017 Project management 43 40 8 6 3 0 0 83 8 7142
2017 Other services to the public 43 39 10 5 3 0 0 83 8 8262
2017 None of the above 39 39 11 6 4 0 0 79 10 20990
2014 Client contact centre 36 43 12 5 3 1 0 80 8 10909
2014 Health care practitioners 36 40 12 7 5 1 0 76 11 2486
2014 Federal regulators 40 40 10 6 3 0 0 80 10 4883
2014 Compliance, inspection and enforcement 35 40 12 7 5 1 0 75 12 19028
2014 Communications or public affairs 42 40 10 5 2 0 0 83 8 4588
2014 Access to information and privacy 50 34 9 4 3 1 0 84 7 1325
2014 Security 24 38 18 11 9 1 0 62 20 6366
2014 Science and technology 36 41 12 7 3 0 0 78 10 10894
2014 Library services 39 39 10 9 2 1 0 78 11 521
2014 Legal services 36 41 12 7 3 1 0 78 10 3615
2014 Administration and operations 41 40 11 5 3 1 0 81 8 29206
2014 Human resources 43 39 10 5 2 0 0 83 7 8773
2014 Financial management 41 42 10 4 2 0 0 83 6 7440
2014 Procurement 38 45 10 4 3 1 0 83 7 2958
2014 Real property 36 42 12 5 4 1 0 79 9 3464
2014 Materiel management 39 41 12 4 3 1 0 80 7 1936
2014 Information management 42 40 11 4 3 1 0 82 7 4626
2014 Information technology 37 41 12 6 4 1 0 78 10 13570
2014 Internal audit 42 43 9 4 2 0 0 85 6 1097
2014 Evaluation 40 40 11 6 2 0 0 80 8 1670
2014 Other services to the public 40 40 12 5 3 1 0 80 8 11739
2014 None of the above 37 40 12 6 4 1 0 78 10 26751

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 38 17 11 8 0 0 63 19 10104
2017 Health care practitioners 26 34 14 13 12 0 0 61 25 2136
2017 Federal regulators 28 37 12 12 10 0 0 66 22 4027
2017 Compliance, inspection and enforcement 19 35 17 14 14 0 0 55 29 16378
2017 Communications or public affairs 34 39 11 10 6 0 0 73 16 4246
2017 Access to information and privacy 36 36 13 8 7 0 0 72 15 1276
2017 Security 15 26 16 16 26 0 0 42 42 4917
2017 Science and technology 29 39 13 10 7 0 0 69 18 11112
2017 Library services 33 36 13 10 6 0 0 70 17 510
2017 Legal services 28 37 12 12 11 0 0 65 23 3450
2017 Administration and operations 31 37 13 10 8 0 0 68 18 25875
2017 Human resources 35 38 12 9 6 0 0 73 15 8321
2017 Financial management 32 40 13 9 6 0 0 72 15 6777
2017 Procurement 30 40 15 9 6 0 0 71 15 2789
2017 Real property 26 38 15 11 9 0 0 65 20 2946
2017 Materiel management 28 39 15 9 8 0 0 68 17 1526
2017 Information management 31 37 15 10 7 0 0 68 18 3682
2017 Information technology 29 39 14 9 8 0 0 68 17 11573
2017 Internal audit 34 38 14 8 6 0 0 72 14 973
2017 Evaluation 32 40 13 8 7 0 0 72 15 1331
2017 Data sciences 32 42 12 8 5 0 0 74 13 2212
2017 Policy 35 38 10 10 7 0 0 73 17 8110
2017 Project management 31 39 13 10 7 0 0 70 17 7141
2017 Other services to the public 27 35 15 12 10 0 0 62 23 8265
2017 None of the above 26 35 16 12 11 0 0 61 23 20991

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 37 9 3 2 0 0 86 4 10100
2017 Health care practitioners 57 32 7 3 1 0 0 89 4 2139
2017 Federal regulators 53 34 8 3 2 0 0 87 5 4017
2017 Compliance, inspection and enforcement 48 36 10 4 2 0 0 84 6 16350
2017 Communications or public affairs 50 37 8 3 1 0 0 87 5 4238
2017 Access to information and privacy 53 35 8 2 2 0 0 89 4 1275
2017 Security 42 36 12 6 5 0 0 78 10 4911
2017 Science and technology 56 34 7 2 1 0 0 90 3 11104
2017 Library services 60 31 5 3 1 0 0 91 4 511
2017 Legal services 55 34 6 3 1 0 0 89 4 3440
2017 Administration and operations 53 33 9 3 2 0 0 87 5 25856
2017 Human resources 52 36 8 3 1 0 0 88 4 8316
2017 Financial management 51 37 8 3 1 0 0 88 4 6770
2017 Procurement 53 36 8 2 1 0 0 89 3 2787
2017 Real property 55 33 8 3 1 0 0 88 4 2936
2017 Materiel management 58 31 7 2 1 0 0 89 4 1519
2017 Information management 51 34 10 3 2 0 0 85 5 3679
2017 Information technology 50 35 9 3 2 0 0 86 5 11545
2017 Internal audit 51 37 8 3 1 0 0 88 4 973
2017 Evaluation 53 35 8 2 1 0 0 88 4 1328
2017 Data sciences 50 37 9 3 1 0 0 87 4 2212
2017 Policy 49 36 8 4 2 0 0 86 5 8110
2017 Project management 52 36 8 3 1 0 0 88 4 7141
2017 Other services to the public 57 31 7 3 1 0 0 88 4 8254
2017 None of the above 54 32 9 3 2 0 0 86 5 20966
2014 Client contact centre 57 31 8 2 2 0 0 88 4 10910
2014 Health care practitioners 63 28 6 2 1 0 0 91 3 2484
2014 Federal regulators 58 30 7 4 2 0 0 87 6 4880
2014 Compliance, inspection and enforcement 56 31 9 3 2 0 0 87 5 19017
2014 Communications or public affairs 57 30 9 3 1 0 0 87 5 4583
2014 Access to information and privacy 65 25 7 2 1 0 0 91 3 1325
2014 Security 50 32 11 3 4 0 0 82 7 6367
2014 Science and technology 60 29 7 2 1 0 0 90 3 10892
2014 Library services 58 30 8 2 2 0 0 88 4 520
2014 Legal services 62 30 6 2 1 0 0 91 3 3614
2014 Administration and operations 61 28 8 2 1 0 0 89 4 29196
2014 Human resources 62 28 7 2 1 0 0 90 3 8775
2014 Financial management 60 30 7 2 1 0 0 90 3 7437
2014 Procurement 61 29 7 2 1 0 0 90 3 2957
2014 Real property 63 27 7 2 1 0 0 90 3 3466
2014 Materiel management 64 25 7 2 1 0 0 90 3 1934
2014 Information management 59 28 8 3 2 0 0 88 4 4628
2014 Information technology 58 29 8 3 2 0 0 87 4 13564
2014 Internal audit 56 31 10 2 2 0 0 87 3 1097
2014 Evaluation 55 33 8 3 1 0 0 88 4 1669
2014 Other services to the public 62 27 7 2 1 0 0 90 3 11736
2014 None of the above 59 28 8 2 2 0 0 88 4 26739

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 35 18 15 10 0 1 56 26 10078
2017 Health care practitioners 24 38 13 14 11 0 0 62 25 2139
2017 Federal regulators 30 41 11 11 7 0 0 71 19 4013
2017 Compliance, inspection and enforcement 20 37 14 16 12 0 0 57 29 16336
2017 Communications or public affairs 34 40 11 10 5 0 0 74 15 4240
2017 Access to information and privacy 34 38 11 9 6 0 1 73 16 1274
2017 Security 17 31 14 18 20 0 0 48 38 4898
2017 Science and technology 31 43 11 10 5 0 0 74 15 11090
2017 Library services 31 44 9 9 5 1 0 76 14 511
2017 Legal services 24 39 13 14 9 0 0 64 23 3437
2017 Administration and operations 31 39 13 11 6 0 0 70 18 25809
2017 Human resources 33 41 11 9 5 0 0 75 14 8312
2017 Financial management 33 42 11 9 5 0 0 75 14 6763
2017 Procurement 32 42 12 8 5 0 0 75 13 2787
2017 Real property 30 41 12 10 6 0 0 71 17 2934
2017 Materiel management 33 41 11 8 7 0 0 74 15 1513
2017 Information management 31 41 12 10 5 0 0 73 15 3677
2017 Information technology 32 41 12 9 5 0 0 73 15 11538
2017 Internal audit 35 37 12 11 5 0 0 72 16 972
2017 Evaluation 31 41 13 10 5 0 0 72 15 1326
2017 Data sciences 34 42 11 9 4 0 1 76 13 2212
2017 Policy 35 41 10 9 5 0 0 76 14 8106
2017 Project management 34 42 11 9 5 0 0 75 14 7135
2017 Other services to the public 25 37 13 14 10 0 0 62 24 8249
2017 None of the above 26 38 14 12 9 0 1 64 22 20942
2014 Client contact centre 15 35 19 17 13 0 1 51 31 10913
2014 Health care practitioners 16 38 12 19 16 0 0 54 34 2486
2014 Federal regulators 23 43 12 14 8 0 0 66 22 4884
2014 Compliance, inspection and enforcement 16 38 14 17 15 0 0 54 32 19031
2014 Communications or public affairs 26 43 11 13 7 0 1 69 20 4590
2014 Access to information and privacy 27 43 14 9 6 0 1 70 16 1325
2014 Security 13 32 16 21 18 0 0 45 39 6369
2014 Science and technology 21 44 13 13 8 0 0 66 21 10892
2014 Library services 23 42 10 13 11 0 1 65 25 521
2014 Legal services 18 39 14 18 11 0 0 57 29 3617
2014 Administration and operations 24 41 13 12 8 0 0 66 21 29207
2014 Human resources 26 41 12 12 7 0 0 68 20 8775
2014 Financial management 27 43 13 11 6 0 0 70 17 7442
2014 Procurement 23 45 13 12 7 0 0 68 20 2957
2014 Real property 24 43 14 12 7 0 0 67 19 3467
2014 Materiel management 25 42 11 12 9 0 0 67 22 1940
2014 Information management 25 42 13 12 7 0 0 67 19 4632
2014 Information technology 24 42 14 12 8 0 0 66 20 13573
2014 Internal audit 28 40 13 12 6 0 0 69 19 1096
2014 Evaluation 23 42 13 13 9 0 0 66 22 1670
2014 Other services to the public 20 39 14 15 12 0 0 59 27 11738
2014 None of the above 21 39 14 14 10 0 0 61 25 26766

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 33 20 13 9 0 1 58 22 10092
2017 Health care practitioners 28 33 16 13 10 0 0 62 22 2140
2017 Federal regulators 30 35 15 12 8 0 0 66 20 4013
2017 Compliance, inspection and enforcement 22 33 18 15 12 0 0 55 27 16336
2017 Communications or public affairs 39 35 12 9 4 0 0 75 13 4241
2017 Access to information and privacy 37 35 13 9 5 0 1 73 14 1275
2017 Security 18 27 17 17 21 0 0 45 38 4903
2017 Science and technology 37 36 13 9 5 0 0 73 14 11099
2017 Library services 34 41 11 8 6 0 0 75 13 511
2017 Legal services 28 36 17 12 7 1 0 64 19 3441
2017 Administration and operations 36 35 14 9 6 0 0 71 15 25835
2017 Human resources 40 36 12 8 4 0 0 76 12 8319
2017 Financial management 38 37 13 8 5 0 0 75 12 6761
2017 Procurement 35 38 13 8 4 0 0 74 13 2785
2017 Real property 33 37 15 9 6 0 0 70 16 2936
2017 Materiel management 35 36 14 8 6 0 0 72 14 1515
2017 Information management 36 37 14 7 5 0 0 74 12 3677
2017 Information technology 35 36 14 9 5 0 0 71 15 11542
2017 Internal audit 35 34 16 10 5 0 0 69 15 971
2017 Evaluation 34 37 14 10 5 0 0 71 15 1326
2017 Data sciences 42 34 11 8 5 0 0 77 12 2209
2017 Policy 37 35 12 10 6 0 0 72 15 8103
2017 Project management 38 36 12 10 5 0 0 73 15 7135
2017 Other services to the public 28 34 16 12 9 0 1 63 21 8245
2017 None of the above 30 34 16 11 8 0 0 64 20 20956
2014 Client contact centre 20 34 21 14 10 0 1 54 25 10913
2014 Health care practitioners 22 35 16 15 12 0 0 57 27 2488
2014 Federal regulators 27 37 14 12 9 0 0 64 21 4880
2014 Compliance, inspection and enforcement 20 34 17 16 13 0 0 54 29 19027
2014 Communications or public affairs 34 36 13 11 6 0 0 70 17 4590
2014 Access to information and privacy 33 37 15 9 5 0 0 71 14 1327
2014 Security 17 29 19 18 17 0 0 46 35 6368
2014 Science and technology 31 37 14 11 7 0 0 68 18 10893
2014 Library services 29 37 14 11 8 0 0 67 19 521
2014 Legal services 24 37 17 14 8 0 0 61 22 3613
2014 Administration and operations 32 36 14 10 7 0 0 69 17 29207
2014 Human resources 34 37 13 9 6 0 0 72 15 8772
2014 Financial management 33 39 14 8 5 0 0 72 14 7440
2014 Procurement 29 39 16 10 6 0 0 68 16 2958
2014 Real property 28 39 14 11 7 0 0 67 18 3469
2014 Materiel management 31 37 15 10 7 0 0 68 17 1940
2014 Information management 32 37 15 10 6 0 0 69 16 4633
2014 Information technology 30 37 15 10 7 0 0 67 17 13572
2014 Internal audit 31 34 16 11 7 0 0 66 18 1097
2014 Evaluation 28 36 15 13 7 0 0 64 20 1669
2014 Other services to the public 25 34 17 13 10 0 0 60 23 11740
2014 None of the above 26 35 16 12 9 0 0 62 22 26761

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 40 15 9 5 0 0 71 14 10083
2017 Health care practitioners 27 36 15 13 9 0 0 63 22 2139
2017 Federal regulators 30 37 14 11 7 0 0 67 19 4014
2017 Compliance, inspection and enforcement 23 38 17 14 8 0 0 61 22 16340
2017 Communications or public affairs 37 38 11 9 4 0 0 76 13 4235
2017 Access to information and privacy 40 36 12 6 5 0 0 77 11 1275
2017 Security 17 29 19 17 17 0 0 47 34 4908
2017 Science and technology 30 39 15 10 5 0 1 69 16 11096
2017 Library services 36 39 10 10 5 0 1 76 14 511
2017 Legal services 27 39 14 12 7 0 0 66 19 3438
2017 Administration and operations 35 38 13 9 5 0 0 73 14 25840
2017 Human resources 38 37 11 9 4 0 0 75 14 8305
2017 Financial management 36 39 12 8 4 0 0 76 12 6766
2017 Procurement 35 40 12 8 4 0 0 76 12 2787
2017 Real property 29 38 15 11 7 0 0 67 18 2933
2017 Materiel management 33 38 15 8 6 0 0 71 14 1516
2017 Information management 35 39 13 8 4 0 0 74 13 3677
2017 Information technology 33 38 14 9 6 0 0 71 15 11547
2017 Internal audit 35 41 13 7 4 0 0 76 11 971
2017 Evaluation 35 39 12 9 4 0 0 74 13 1324
2017 Data sciences 35 39 13 8 4 0 1 75 12 2205
2017 Policy 34 38 12 10 5 1 1 73 14 8108
2017 Project management 33 38 13 11 5 0 0 71 16 7138
2017 Other services to the public 32 37 13 11 7 0 0 69 18 8254
2017 None of the above 29 37 15 11 7 0 0 66 19 20946
2014 Client contact centre 26 42 16 10 6 0 0 68 16 10907
2014 Health care practitioners 23 36 15 16 11 0 0 59 26 2488
2014 Federal regulators 27 38 15 13 7 1 0 65 19 4885
2014 Compliance, inspection and enforcement 22 38 17 14 9 0 0 61 23 19023
2014 Communications or public affairs 35 38 12 10 4 0 0 73 14 4586
2014 Access to information and privacy 36 38 13 8 4 0 0 74 13 1324
2014 Security 16 30 22 17 14 0 0 47 31 6366
2014 Science and technology 24 39 17 12 7 1 1 64 19 10889
2014 Library services 31 33 15 12 7 1 1 65 20 520
2014 Legal services 26 38 16 13 7 0 0 64 20 3614
2014 Administration and operations 32 38 14 10 6 0 0 71 15 29210
2014 Human resources 35 38 12 10 5 0 0 73 15 8775
2014 Financial management 33 40 13 9 5 0 0 74 13 7437
2014 Procurement 29 40 15 10 5 0 0 70 15 2953
2014 Real property 26 37 16 13 7 0 0 64 20 3467
2014 Materiel management 28 36 16 12 6 0 0 65 19 1940
2014 Information management 32 38 14 10 6 0 0 70 15 4630
2014 Information technology 29 38 16 10 6 0 0 67 17 13573
2014 Internal audit 31 43 14 7 5 0 0 74 12 1096
2014 Evaluation 27 40 15 10 6 1 0 68 16 1669
2014 Other services to the public 27 39 15 11 8 0 0 66 19 11735
2014 None of the above 26 37 17 11 8 0 1 64 19 26757

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 41 12 5 4 0 0 79 9 10084
2017 Health care practitioners 43 39 9 5 3 0 0 82 8 2135
2017 Federal regulators 40 40 10 6 3 0 0 81 9 4007
2017 Compliance, inspection and enforcement 34 42 13 7 4 0 0 76 11 16317
2017 Communications or public affairs 43 40 9 5 2 0 0 83 8 4231
2017 Access to information and privacy 45 38 9 5 3 0 0 83 8 1278
2017 Security 30 40 15 8 7 0 0 70 15 4899
2017 Science and technology 45 40 9 5 2 0 0 85 7 11096
2017 Library services 49 37 8 4 2 0 0 85 7 510
2017 Legal services 41 40 9 6 3 0 0 81 9 3431
2017 Administration and operations 41 39 11 6 3 0 0 80 9 25808
2017 Human resources 43 40 10 5 3 0 0 83 8 8302
2017 Financial management 41 41 11 5 3 0 0 82 8 6753
2017 Procurement 41 43 10 4 2 0 0 84 6 2783
2017 Real property 42 39 11 5 3 0 0 81 8 2933
2017 Materiel management 45 38 10 4 3 0 0 83 7 1516
2017 Information management 39 40 11 6 4 0 0 79 9 3677
2017 Information technology 39 40 11 6 4 0 0 79 10 11538
2017 Internal audit 41 41 10 6 3 0 0 82 8 969
2017 Evaluation 44 38 10 5 2 0 0 83 7 1326
2017 Data sciences 42 41 9 4 3 0 0 84 7 2206
2017 Policy 41 39 10 7 3 0 0 80 10 8102
2017 Project management 40 40 10 6 3 0 0 81 9 7134
2017 Other services to the public 44 36 10 6 3 0 0 81 9 8245
2017 None of the above 42 38 11 5 4 0 0 79 9 20922
2014 Client contact centre 36 42 12 5 4 0 0 79 9 10902
2014 Health care practitioners 41 40 10 5 3 0 0 82 8 2482
2014 Federal regulators 40 40 11 7 3 0 0 80 10 4885
2014 Compliance, inspection and enforcement 36 42 12 6 4 0 0 78 10 19026
2014 Communications or public affairs 42 39 10 6 3 0 0 81 9 4590
2014 Access to information and privacy 47 36 9 4 3 0 0 83 8 1325
2014 Security 33 43 13 6 5 0 0 76 11 6359
2014 Science and technology 41 41 10 5 2 0 0 83 8 10886
2014 Library services 43 35 9 9 2 1 0 79 12 520
2014 Legal services 40 41 10 6 3 0 0 81 9 3615
2014 Administration and operations 40 39 11 6 4 0 0 79 10 29196
2014 Human resources 42 39 10 6 3 0 0 81 9 8767
2014 Financial management 40 41 11 5 3 0 0 81 8 7434
2014 Procurement 39 42 10 6 3 0 0 81 9 2956
2014 Real property 40 41 11 6 3 0 0 81 8 3463
2014 Materiel management 44 38 9 5 3 0 0 82 8 1939
2014 Information management 40 38 11 6 4 0 0 78 11 4627
2014 Information technology 37 40 12 7 4 0 0 78 10 13573
2014 Internal audit 38 42 11 7 3 0 0 80 9 1097
2014 Evaluation 38 40 12 6 4 0 0 79 9 1669
2014 Other services to the public 43 38 11 5 3 0 0 81 8 11733
2014 None of the above 40 38 12 6 4 0 0 78 10 26745

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 30 10 4 2 0 4 84 6 10125
2017 Health care practitioners 28 35 20 11 6 0 1 63 17 2146
2017 Federal regulators 29 35 19 9 6 0 1 65 15 4027
2017 Compliance, inspection and enforcement 36 35 17 7 3 0 2 72 10 16403
2017 Communications or public affairs 37 36 15 7 4 0 1 74 11 4254
2017 Access to information and privacy 39 29 16 6 7 0 1 70 14 1281
2017 Security 35 37 16 7 3 0 2 74 10 4929
2017 Science and technology 32 38 17 8 4 0 1 70 12 11122
2017 Library services 45 31 13 5 3 1 2 78 9 511
2017 Legal services 24 36 20 11 7 0 1 61 19 3456
2017 Administration and operations 38 35 16 7 4 0 1 73 11 25914
2017 Human resources 29 36 19 10 5 0 1 66 15 8338
2017 Financial management 38 37 15 6 3 0 0 76 10 6793
2017 Procurement 36 36 16 8 4 0 1 72 12 2792
2017 Real property 30 37 18 8 5 0 1 68 14 2950
2017 Materiel management 40 34 16 5 4 0 1 75 9 1528
2017 Information management 45 33 12 5 3 0 2 80 8 3688
2017 Information technology 42 36 13 6 3 0 1 78 9 11575
2017 Internal audit 43 38 12 4 2 1 1 82 6 976
2017 Evaluation 41 39 13 5 2 0 1 80 7 1333
2017 Data sciences 44 36 12 5 2 0 1 81 7 2217
2017 Policy 30 37 18 10 6 0 0 67 15 8124
2017 Project management 31 38 18 9 4 0 1 69 13 7155
2017 Other services to the public 41 32 15 5 3 0 3 76 9 8280
2017 None of the above 38 32 15 7 4 0 2 73 11 21020
2014 Client contact centre 51 30 11 4 2 0 2 82 6 10912
2014 Health care practitioners 27 35 20 9 8 0 1 62 17 2487
2014 Federal regulators 26 36 21 10 7 0 1 62 17 4885
2014 Compliance, inspection and enforcement 33 35 19 7 4 0 1 68 12 19032
2014 Communications or public affairs 36 36 17 7 3 0 1 72 11 4589
2014 Access to information and privacy 36 34 16 8 4 0 1 71 12 1325
2014 Security 30 36 21 7 4 0 1 68 11 6366
2014 Science and technology 28 36 19 9 6 0 1 65 15 10892
2014 Library services 40 35 15 4 4 0 2 77 8 521
2014 Legal services 24 34 22 11 8 0 0 59 19 3615
2014 Administration and operations 37 33 18 7 5 0 1 70 12 29218
2014 Human resources 31 34 19 9 6 0 0 65 15 8776
2014 Financial management 36 37 16 7 4 0 0 73 11 7443
2014 Procurement 31 37 19 8 5 0 0 68 13 2960
2014 Real property 29 36 20 10 5 0 1 64 16 3467
2014 Materiel management 36 34 17 8 4 0 1 71 12 1940
2014 Information management 41 33 15 6 4 0 1 75 10 4633
2014 Information technology 38 36 15 6 3 0 1 75 10 13577
2014 Internal audit 40 34 16 6 3 0 1 76 9 1097
2014 Evaluation 39 37 14 6 3 0 1 77 9 1669
2014 Other services to the public 39 32 16 6 5 0 1 72 11 11745
2014 None of the above 34 34 18 8 5 0 1 69 13 26760

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 21 31 19 12 1 6 34 32 10083
2017 Health care practitioners 11 26 34 17 9 1 2 26 38 2136
2017 Federal regulators 11 25 37 17 7 1 2 25 37 4009
2017 Compliance, inspection and enforcement 13 25 36 16 7 1 2 24 39 16349
2017 Communications or public affairs 11 24 36 17 9 1 2 27 36 4243
2017 Access to information and privacy 11 19 30 20 13 1 5 36 32 1269
2017 Security 17 30 32 12 6 1 2 18 49 4909
2017 Science and technology 7 22 38 20 9 1 2 30 30 11087
2017 Library services 6 18 36 23 11 1 5 37 25 511
2017 Legal services 7 19 36 21 12 2 3 35 27 3443
2017 Administration and operations 11 24 35 17 9 1 3 27 36 25790
2017 Human resources 13 28 35 15 7 1 2 22 42 8307
2017 Financial management 9 23 36 19 9 1 3 30 33 6760
2017 Procurement 10 26 36 18 7 1 2 26 37 2774
2017 Real property 14 29 35 14 6 1 2 20 44 2924
2017 Materiel management 9 25 34 19 9 1 3 29 36 1521
2017 Information management 9 23 33 19 11 1 4 31 34 3668
2017 Information technology 12 26 37 16 7 1 2 23 39 11524
2017 Internal audit 6 17 38 22 12 1 4 36 24 968
2017 Evaluation 7 18 39 20 11 1 3 32 27 1330
2017 Data sciences 7 20 37 23 10 1 2 34 28 2204
2017 Policy 11 24 40 16 6 1 2 23 36 8105
2017 Project management 13 28 37 15 6 1 2 21 41 7131
2017 Other services to the public 10 20 35 18 11 1 4 31 32 8225
2017 None of the above 12 23 34 17 9 1 4 27 37 20887
2014 Client contact centre 9 27 32 18 9 1 4 28 38 10889
2014 Health care practitioners 12 29 34 16 7 1 2 23 42 2472
2014 Federal regulators 11 27 39 15 5 1 1 21 39 4879
2014 Compliance, inspection and enforcement 13 29 36 14 5 1 1 20 43 18998
2014 Communications or public affairs 11 27 38 15 7 1 2 23 39 4585
2014 Access to information and privacy 11 22 32 20 13 0 3 34 34 1322
2014 Security 14 32 35 13 4 1 2 18 47 6363
2014 Science and technology 9 28 38 17 6 1 2 24 38 10872
2014 Library services 7 23 37 20 8 1 3 30 32 521
2014 Legal services 7 23 37 22 9 1 3 31 30 3607
2014 Administration and operations 11 27 35 16 7 1 2 24 40 29171
2014 Human resources 13 31 35 14 5 1 2 19 45 8766
2014 Financial management 10 27 37 17 7 1 2 25 37 7425
2014 Procurement 12 31 35 15 5 1 1 20 44 2954
2014 Real property 14 32 35 13 4 0 1 17 47 3464
2014 Materiel management 11 27 37 17 6 0 2 23 39 1935
2014 Information management 11 26 35 16 7 1 3 25 39 4625
2014 Information technology 13 30 36 14 5 1 2 19 44 13554
2014 Internal audit 8 22 37 21 8 1 2 30 31 1096
2014 Evaluation 9 21 38 21 7 1 2 30 31 1662
2014 Other services to the public 11 25 36 17 8 1 2 26 38 11714
2014 None of the above 12 27 36 16 7 1 2 23 40 26701

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 18 27 19 16 4 6 39 31 10051
2017 Health care practitioners 14 22 30 18 12 2 2 31 37 2132
2017 Federal regulators 13 19 31 21 12 2 3 35 33 4005
2017 Compliance, inspection and enforcement 16 23 28 17 11 2 2 30 40 16329
2017 Communications or public affairs 10 18 28 23 17 2 3 42 29 4233
2017 Access to information and privacy 10 13 25 21 20 4 6 45 26 1265
2017 Security 21 26 28 14 7 2 3 22 49 4893
2017 Science and technology 8 18 29 23 16 3 3 42 28 11057
2017 Library services 7 14 25 25 19 3 6 48 24 510
2017 Legal services 7 14 27 26 18 4 4 48 23 3443
2017 Administration and operations 11 18 29 21 15 3 5 38 31 25707
2017 Human resources 11 21 29 20 13 2 4 36 33 8284
2017 Financial management 9 17 28 24 16 2 4 42 28 6754
2017 Procurement 10 18 28 25 14 2 3 41 29 2764
2017 Real property 15 24 30 18 10 1 3 29 41 2917
2017 Materiel management 11 20 28 21 15 2 4 38 32 1514
2017 Information management 9 17 27 22 18 3 5 43 28 3656
2017 Information technology 12 19 28 21 14 3 3 37 33 11492
2017 Internal audit 5 14 27 28 18 3 4 49 21 968
2017 Evaluation 8 14 29 23 18 3 4 44 24 1327
2017 Data sciences 7 13 26 28 20 3 4 51 21 2201
2017 Policy 9 17 29 26 14 2 2 42 27 8095
2017 Project management 12 20 30 22 12 2 3 35 33 7109
2017 Other services to the public 11 18 26 21 16 3 5 40 32 8203
2017 None of the above 12 20 27 19 14 3 5 36 35 20815
2014 Client contact centre 11 21 30 18 12 4 4 33 35 10879
2014 Health care practitioners 17 27 29 16 8 2 2 25 45 2479
2014 Federal regulators 13 21 29 24 10 2 2 35 35 4873
2014 Compliance, inspection and enforcement 16 24 29 17 9 2 2 28 42 18990
2014 Communications or public affairs 9 19 31 23 13 1 3 38 29 4578
2014 Access to information and privacy 10 15 27 21 20 3 3 44 27 1319
2014 Security 17 29 30 14 6 2 2 21 48 6360
2014 Science and technology 13 23 31 20 9 2 2 30 38 10859
2014 Library services 12 23 29 20 11 2 3 33 37 519
2014 Legal services 8 17 29 26 14 2 3 43 26 3607
2014 Administration and operations 12 21 30 20 11 2 3 33 35 29141
2014 Human resources 13 22 30 20 11 2 2 32 36 8756
2014 Financial management 10 20 30 23 12 2 3 36 32 7416
2014 Procurement 13 21 32 21 10 2 2 32 34 2948
2014 Real property 15 25 32 17 8 2 2 25 42 3463
2014 Materiel management 13 22 32 19 10 1 2 31 36 1933
2014 Information management 12 20 29 20 13 3 4 35 34 4626
2014 Information technology 15 23 28 19 10 2 3 30 40 13540
2014 Internal audit 9 18 26 29 13 2 2 44 28 1096
2014 Evaluation 10 19 29 24 12 2 3 39 30 1662
2014 Other services to the public 13 23 28 19 12 2 3 33 38 11707
2014 None of the above 14 21 29 20 11 2 3 33 37 26682

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 21 28 16 12 4 9 32 37 10050
2017 Health care practitioners 17 23 26 17 10 3 4 29 43 2133
2017 Federal regulators 19 24 31 15 7 1 3 23 45 4012
2017 Compliance, inspection and enforcement 17 23 30 17 9 2 3 27 42 16341
2017 Communications or public affairs 22 25 28 13 8 1 3 23 49 4239
2017 Access to information and privacy 12 16 28 19 15 3 7 38 31 1268
2017 Security 22 25 28 13 6 2 4 19 51 4907
2017 Science and technology 21 27 27 12 8 2 4 22 50 11086
2017 Library services 11 17 26 17 15 2 11 37 32 512
2017 Legal services 13 19 31 20 12 2 4 34 34 3444
2017 Administration and operations 15 23 29 16 10 2 5 29 40 25750
2017 Human resources 17 25 30 14 8 2 3 24 44 8305
2017 Financial management 12 22 34 18 9 2 3 29 36 6766
2017 Procurement 18 26 31 15 7 1 2 23 46 2776
2017 Real property 26 29 27 9 6 1 2 16 56 2930
2017 Materiel management 17 23 29 15 10 1 4 26 43 1520
2017 Information management 13 21 27 18 13 3 6 33 37 3655
2017 Information technology 21 26 28 14 6 2 3 22 49 11508
2017 Internal audit 12 19 30 20 12 2 4 35 33 969
2017 Evaluation 13 24 30 17 11 2 3 30 39 1329
2017 Data sciences 13 20 30 18 12 3 4 32 36 2209
2017 Policy 18 25 33 16 6 1 1 23 44 8115
2017 Project management 25 29 27 11 5 1 2 16 55 7127
2017 Other services to the public 12 19 27 19 13 4 7 36 34 8210
2017 None of the above 17 22 26 16 10 3 6 29 42 20845
2014 Client contact centre 14 23 27 16 10 3 7 29 41 10878
2014 Health care practitioners 22 27 26 13 6 2 3 21 52 2476
2014 Federal regulators 23 26 28 14 6 1 2 20 51 4874
2014 Compliance, inspection and enforcement 19 25 28 16 8 1 2 25 46 18979
2014 Communications or public affairs 27 26 26 11 7 1 3 18 55 4582
2014 Access to information and privacy 13 19 26 19 16 2 5 38 34 1318
2014 Security 22 29 28 12 5 2 2 18 53 6361
2014 Science and technology 30 27 23 10 5 1 2 16 60 10866
2014 Library services 15 22 22 20 8 6 6 32 43 517
2014 Legal services 15 23 30 19 9 1 3 29 39 3610
2014 Administration and operations 19 25 28 14 8 2 3 23 47 29160
2014 Human resources 22 28 28 12 7 1 2 19 52 8753
2014 Financial management 16 24 33 15 8 1 2 24 42 7423
2014 Procurement 22 30 30 12 5 1 1 17 52 2954
2014 Real property 32 31 24 9 3 1 1 12 64 3461
2014 Materiel management 21 26 28 15 7 1 3 22 49 1934
2014 Information management 17 23 28 16 9 3 4 27 43 4618
2014 Information technology 24 27 28 12 5 2 2 18 53 13548
2014 Internal audit 16 24 31 16 8 1 3 25 42 1096
2014 Evaluation 17 26 27 17 8 2 4 26 45 1660
2014 Other services to the public 17 22 27 17 10 3 5 29 42 11696
2014 None of the above 21 25 27 14 8 2 4 24 48 26687

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 12 24 24 19 2 12 50 22 10019
2017 Health care practitioners 8 15 32 25 14 1 4 41 25 2121
2017 Federal regulators 9 18 34 25 12 1 2 38 27 3994
2017 Compliance, inspection and enforcement 8 13 30 29 15 1 4 46 22 16274
2017 Communications or public affairs 12 21 34 19 11 1 2 32 34 4230
2017 Access to information and privacy 10 15 27 23 17 2 6 44 27 1266
2017 Security 8 14 32 25 12 2 7 40 25 4882
2017 Science and technology 5 13 32 29 16 1 3 47 19 11041
2017 Library services 3 9 27 31 23 1 7 58 13 508
2017 Legal services 7 17 35 25 12 1 3 38 25 3430
2017 Administration and operations 8 16 31 25 15 1 4 42 25 25647
2017 Human resources 9 18 35 23 12 1 3 36 28 8275
2017 Financial management 7 15 35 26 14 1 3 41 23 6742
2017 Procurement 10 18 35 24 11 1 2 35 29 2764
2017 Real property 9 18 34 24 12 1 3 37 28 2911
2017 Materiel management 6 12 28 33 17 1 3 52 18 1500
2017 Information management 5 12 28 29 20 2 5 53 17 3645
2017 Information technology 9 16 33 26 12 1 3 40 26 11465
2017 Internal audit 6 12 32 28 18 1 3 48 19 966
2017 Evaluation 7 14 32 28 17 1 2 46 21 1325
2017 Data sciences 5 12 28 32 19 1 3 53 17 2199
2017 Policy 14 25 33 19 8 1 1 27 39 8092
2017 Project management 12 20 36 22 9 1 1 31 32 7097
2017 Other services to the public 6 11 26 27 20 2 8 52 20 8172
2017 None of the above 9 14 29 25 15 1 6 44 25 20763
2014 Client contact centre 7 14 28 25 15 2 9 45 23 10859
2014 Health care practitioners 10 17 33 25 11 1 3 38 28 2468
2014 Federal regulators 10 19 36 23 8 1 2 32 31 4870
2014 Compliance, inspection and enforcement 9 15 32 28 12 1 3 42 25 18957
2014 Communications or public affairs 11 23 36 18 10 0 2 29 34 4574
2014 Access to information and privacy 10 17 28 23 17 1 4 42 28 1315
2014 Security 8 17 33 26 10 2 5 38 27 6336
2014 Science and technology 7 16 35 29 11 1 2 40 24 10840
2014 Library services 5 7 27 39 15 2 5 58 13 519
2014 Legal services 7 18 37 26 10 0 2 36 26 3591
2014 Administration and operations 9 18 33 25 12 1 3 38 29 29056
2014 Human resources 11 20 35 22 9 1 2 32 32 8743
2014 Financial management 9 17 35 25 11 1 2 37 27 7406
2014 Procurement 11 22 38 20 7 1 1 27 34 2941
2014 Real property 10 22 37 22 7 1 1 30 33 3449
2014 Materiel management 6 14 33 31 13 1 2 45 21 1928
2014 Information management 7 14 32 28 15 1 4 45 22 4614
2014 Information technology 11 17 34 24 10 1 2 36 29 13517
2014 Internal audit 6 13 37 28 13 1 2 42 19 1094
2014 Evaluation 8 15 34 28 12 1 2 42 23 1660
2014 Other services to the public 8 14 29 27 16 1 5 46 23 11662
2014 None of the above 10 18 32 24 12 1 3 37 29 26612

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 17 24 19 18 2 8 41 33 10049
2017 Health care practitioners 23 25 25 13 10 1 3 24 50 2132
2017 Federal regulators 20 24 29 16 8 1 2 25 45 4010
2017 Compliance, inspection and enforcement 20 22 27 16 10 2 3 28 45 16335
2017 Communications or public affairs 17 22 27 17 11 2 3 30 42 4238
2017 Access to information and privacy 17 18 22 17 17 2 7 37 39 1270
2017 Security 21 25 27 14 8 1 4 23 48 4909
2017 Science and technology 15 22 28 18 13 1 3 32 38 11085
2017 Library services 17 20 26 15 15 1 6 32 40 511
2017 Legal services 17 23 28 16 11 2 3 28 43 3439
2017 Administration and operations 15 21 27 17 13 2 5 33 38 25730
2017 Human resources 19 24 27 15 10 1 4 26 45 8296
2017 Financial management 13 21 28 20 13 1 4 34 36 6768
2017 Procurement 17 24 27 18 9 1 3 28 43 2772
2017 Real property 21 27 27 14 8 1 2 23 49 2921
2017 Materiel management 18 23 25 17 12 1 3 31 43 1517
2017 Information management 15 21 26 17 15 2 4 34 37 3660
2017 Information technology 18 24 29 16 10 1 3 27 43 11503
2017 Internal audit 11 17 27 23 16 2 5 41 29 969
2017 Evaluation 13 22 27 18 14 2 4 35 37 1330
2017 Data sciences 11 19 25 21 18 2 5 42 31 2204
2017 Policy 17 23 28 18 9 2 3 28 42 8105
2017 Project management 18 26 29 15 8 1 3 24 46 7129
2017 Other services to the public 15 18 26 18 15 2 6 36 36 8209
2017 None of the above 17 21 26 17 13 2 6 31 41 20848
2014 Client contact centre 16 21 25 17 13 1 6 32 41 10874
2014 Health care practitioners 28 28 22 11 7 1 2 19 58 2477
2014 Federal regulators 22 26 28 14 6 1 2 21 50 4874
2014 Compliance, inspection and enforcement 22 24 27 15 8 1 2 24 48 18985
2014 Communications or public affairs 19 25 29 15 8 1 3 24 46 4585
2014 Access to information and privacy 14 20 25 18 17 1 4 37 37 1319
2014 Security 21 27 29 14 6 1 3 21 49 6356
2014 Science and technology 22 27 27 14 7 1 2 21 51 10869
2014 Library services 22 26 25 10 11 1 5 22 51 519
2014 Legal services 21 27 28 14 7 1 2 22 49 3605
2014 Administration and operations 20 24 27 15 9 1 3 25 46 29155
2014 Human resources 22 27 27 14 8 1 3 22 51 8758
2014 Financial management 17 24 30 17 9 1 3 27 42 7428
2014 Procurement 23 29 28 12 6 1 2 18 53 2946
2014 Real property 25 30 26 11 6 0 1 17 56 3462
2014 Materiel management 22 28 27 13 8 1 2 22 51 1936
2014 Information management 20 24 26 14 10 1 4 26 47 4618
2014 Information technology 22 26 27 14 7 1 2 22 50 13537
2014 Internal audit 13 22 31 19 12 1 3 31 36 1096
2014 Evaluation 18 24 27 16 10 1 3 27 44 1664
2014 Other services to the public 20 23 26 16 11 2 3 28 45 11705
2014 None of the above 20 25 26 15 9 1 3 25 47 26692

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 21 24 16 14 5 7 33 40 10074
2017 Health care practitioners 14 21 26 19 13 2 3 34 38 2137
2017 Federal regulators 11 17 29 24 14 2 3 40 29 4010
2017 Compliance, inspection and enforcement 12 17 26 23 14 3 5 40 31 16338
2017 Communications or public affairs 14 19 26 19 15 4 4 37 35 4242
2017 Access to information and privacy 15 20 24 16 16 4 6 35 39 1270
2017 Security 15 19 26 21 10 2 5 34 38 4908
2017 Science and technology 7 13 24 27 21 3 6 52 21 11074
2017 Library services 8 14 24 24 19 2 8 48 25 512
2017 Legal services 10 18 27 22 15 4 4 41 30 3445
2017 Administration and operations 12 20 27 20 13 3 5 36 35 25754
2017 Human resources 14 22 27 19 11 3 4 32 39 8303
2017 Financial management 11 20 28 22 13 2 4 37 33 6763
2017 Procurement 14 20 26 21 13 2 4 36 36 2774
2017 Real property 13 20 27 20 13 2 4 35 36 2925
2017 Materiel management 12 18 26 21 17 2 5 41 31 1514
2017 Information management 12 18 24 20 16 4 6 40 33 3665
2017 Information technology 9 16 26 25 16 3 4 44 28 11505
2017 Internal audit 9 18 27 23 15 3 4 41 30 969
2017 Evaluation 10 18 28 21 16 3 4 39 30 1328
2017 Data sciences 6 14 26 24 21 3 5 49 22 2207
2017 Policy 11 19 30 22 11 3 3 35 32 8094
2017 Project management 13 21 30 20 10 2 4 33 35 7122
2017 Other services to the public 11 16 25 20 17 5 7 42 31 8200
2017 None of the above 12 17 24 21 15 4 7 40 33 20846
2014 Client contact centre 14 20 25 18 13 4 5 35 38 10874
2014 Health care practitioners 15 21 26 20 13 1 4 34 38 2477
2014 Federal regulators 10 17 29 27 12 2 3 41 28 4871
2014 Compliance, inspection and enforcement 11 17 26 25 14 3 4 42 29 18980
2014 Communications or public affairs 9 17 27 26 16 2 4 44 27 4584
2014 Access to information and privacy 12 18 24 20 16 4 5 40 33 1322
2014 Security 12 19 28 23 11 2 4 37 33 6357
2014 Science and technology 8 14 27 28 16 2 5 47 24 10856
2014 Library services 8 18 23 25 14 4 7 45 29 520
2014 Legal services 8 14 29 27 14 2 5 44 24 3605
2014 Administration and operations 12 19 27 22 12 3 5 37 34 29122
2014 Human resources 13 20 28 22 12 3 4 36 34 8756
2014 Financial management 10 18 29 24 13 2 4 39 29 7425
2014 Procurement 11 21 28 23 12 2 3 37 34 2952
2014 Real property 11 18 28 24 12 2 4 39 31 3461
2014 Materiel management 12 19 27 22 14 2 4 38 33 1936
2014 Information management 12 18 26 22 14 3 5 39 32 4613
2014 Information technology 9 14 26 28 15 3 5 46 25 13533
2014 Internal audit 11 18 29 22 13 2 4 38 31 1096
2014 Evaluation 11 15 26 26 14 3 5 44 28 1661
2014 Other services to the public 11 17 25 22 15 3 5 41 31 11705
2014 None of the above 11 17 27 23 14 3 5 40 30 26654

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 21 31 15 11 4 6 29 37 10076
2017 Health care practitioners 19 24 29 14 7 3 4 23 47 2134
2017 Federal regulators 19 23 33 14 7 2 2 23 43 4014
2017 Compliance, inspection and enforcement 18 24 32 14 7 2 2 22 44 16341
2017 Communications or public affairs 16 21 32 15 10 3 3 27 40 4246
2017 Access to information and privacy 10 17 29 18 15 4 7 37 30 1272
2017 Security 20 24 28 14 6 3 5 22 47 4904
2017 Science and technology 19 24 28 12 9 3 4 23 46 11087
2017 Library services 11 18 31 18 12 3 7 32 33 512
2017 Legal services 15 21 31 16 10 4 3 28 38 3442
2017 Administration and operations 14 22 32 15 10 2 4 27 39 25765
2017 Human resources 14 22 36 14 8 2 3 24 38 8310
2017 Financial management 10 20 37 18 9 2 3 29 32 6766
2017 Procurement 16 25 34 15 7 1 2 22 43 2774
2017 Real property 22 27 30 10 6 2 3 17 52 2924
2017 Materiel management 15 22 31 15 10 2 4 27 40 1514
2017 Information management 12 19 32 17 13 3 4 33 33 3668
2017 Information technology 18 24 31 15 7 3 3 23 44 11524
2017 Internal audit 10 17 34 21 13 2 4 35 28 970
2017 Evaluation 13 21 32 16 12 2 4 30 36 1327
2017 Data sciences 12 19 30 19 12 4 4 33 34 2208
2017 Policy 16 24 34 15 7 2 2 24 41 8104
2017 Project management 20 28 31 12 5 1 2 18 50 7126
2017 Other services to the public 13 20 30 15 12 4 6 30 37 8212
2017 None of the above 16 21 28 15 11 4 6 28 41 20833
2014 Client contact centre 13 22 32 15 9 3 5 27 39 10874
2014 Health care practitioners 24 27 28 11 6 2 3 18 53 2474
2014 Federal regulators 20 25 31 15 5 2 2 21 47 4873
2014 Compliance, inspection and enforcement 20 25 31 14 7 2 2 21 46 18997
2014 Communications or public affairs 17 25 31 14 8 1 3 24 43 4584
2014 Access to information and privacy 11 17 29 17 17 3 5 37 31 1319
2014 Security 19 27 29 14 6 3 3 21 49 6358
2014 Science and technology 25 26 26 11 6 2 3 18 54 10879
2014 Library services 13 23 25 15 15 5 5 34 39 518
2014 Legal services 16 23 32 15 7 2 3 24 42 3607
2014 Administration and operations 16 24 32 14 8 2 3 24 43 29137
2014 Human resources 16 25 33 14 7 2 3 22 43 8765
2014 Financial management 13 22 36 17 9 2 3 27 36 7422
2014 Procurement 17 27 36 13 5 1 2 19 45 2951
2014 Real property 26 29 28 10 4 1 2 14 57 3466
2014 Materiel management 17 24 31 15 8 2 2 24 43 1930
2014 Information management 15 21 32 16 10 3 4 28 38 4622
2014 Information technology 18 24 32 15 6 2 2 22 45 13557
2014 Internal audit 12 21 37 17 9 2 2 27 34 1097
2014 Evaluation 15 23 31 17 9 3 3 27 39 1664
2014 Other services to the public 16 22 30 15 10 3 4 27 41 11697
2014 None of the above 19 23 29 14 8 3 4 24 45 26676
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 17 5 4 3 0 4 88 7 10115
2017 Health care practitioners 74 12 5 4 2 0 4 89 6 2143
2017 Federal regulators 71 14 6 4 3 0 3 87 6 4030
2017 Compliance, inspection and enforcement 73 12 6 2 2 1 5 90 4 16391
2017 Communications or public affairs 71 18 4 4 1 0 2 90 6 4253
2017 Access to information and privacy 72 15 4 4 2 0 2 89 7 1278
2017 Security 63 17 8 3 3 1 6 85 6 4926
2017 Science and technology 68 15 6 4 3 1 4 87 7 11121
2017 Library services 66 19 5 4 3 0 3 88 7 512
2017 Legal services 68 17 5 5 3 0 2 87 8 3457
2017 Administration and operations 70 15 5 4 2 0 3 88 6 25905
2017 Human resources 71 18 4 4 2 0 1 90 6 8327
2017 Financial management 65 20 6 5 2 0 2 87 7 6788
2017 Procurement 66 19 6 5 3 0 2 87 8 2796
2017 Real property 69 17 6 3 2 0 3 89 5 2948
2017 Materiel management 66 16 8 3 2 1 4 86 6 1525
2017 Information management 68 16 6 4 3 0 3 87 7 3687
2017 Information technology 61 18 7 6 4 0 3 82 10 11568
2017 Internal audit 67 19 5 5 2 0 2 88 7 974
2017 Evaluation 69 15 6 4 3 0 2 86 8 1332
2017 Data sciences 67 16 5 5 3 0 3 86 8 2216
2017 Policy 72 16 4 4 3 0 1 89 7 8120
2017 Project management 68 17 5 5 3 0 2 87 7 7157
2017 Other services to the public 72 13 5 2 2 0 5 90 4 8272
2017 None of the above 68 15 6 3 2 0 5 88 6 21018
2014 Client contact centre 68 17 4 4 3 0 3 88 7 10916
2014 Health care practitioners 74 12 4 3 3 0 4 90 6 2483
2014 Federal regulators 71 13 5 4 3 0 3 88 7 4882
2014 Compliance, inspection and enforcement 75 12 4 2 2 0 4 91 5 19034
2014 Communications or public affairs 72 17 4 4 2 0 1 90 6 4591
2014 Access to information and privacy 71 15 5 4 3 0 2 88 6 1327
2014 Security 64 17 7 3 3 1 5 86 6 6375
2014 Science and technology 70 14 5 4 3 0 4 88 7 10886
2014 Library services 67 19 5 4 2 0 3 88 6 520
2014 Legal services 71 15 5 4 2 0 3 89 7 3614
2014 Administration and operations 70 15 5 4 2 0 3 89 6 29212
2014 Human resources 73 16 4 4 2 0 2 91 6 8776
2014 Financial management 67 18 5 4 3 0 2 88 7 7446
2014 Procurement 67 18 5 4 3 0 2 87 7 2959
2014 Real property 68 17 5 4 2 0 4 89 6 3466
2014 Materiel management 68 16 7 3 3 0 4 87 6 1940
2014 Information management 68 16 5 4 3 0 3 87 7 4631
2014 Information technology 63 17 7 6 4 0 3 83 10 13572
2014 Internal audit 67 19 5 5 3 0 2 88 7 1098
2014 Evaluation 70 14 4 6 3 0 2 87 9 1670
2014 Other services to the public 74 12 4 2 2 0 4 90 5 11748
2014 None of the above 71 14 5 3 3 0 4 89 6 26766

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 33 16 9 6 6 4 66 17 10112
2017 Health care practitioners 19 31 15 16 14 3 1 53 31 2144
2017 Federal regulators 26 31 15 11 9 4 4 62 22 4028
2017 Compliance, inspection and enforcement 23 30 17 11 10 5 3 57 24 16388
2017 Communications or public affairs 29 29 14 10 6 6 5 65 18 4249
2017 Access to information and privacy 32 28 13 10 7 6 4 66 19 1277
2017 Security 14 26 19 17 21 2 2 41 39 4918
2017 Science and technology 25 32 15 11 8 5 4 62 21 11118
2017 Library services 26 32 13 7 9 6 6 66 19 513
2017 Legal services 20 28 16 14 10 7 5 54 28 3453
2017 Administration and operations 26 32 15 10 8 4 3 63 20 25897
2017 Human resources 31 32 13 9 5 4 5 70 16 8337
2017 Financial management 28 32 15 9 7 5 4 66 18 6785
2017 Procurement 28 33 18 9 6 3 3 64 17 2794
2017 Real property 24 32 18 11 10 3 2 60 22 2946
2017 Materiel management 27 33 17 8 10 3 2 63 19 1527
2017 Information management 29 31 15 10 7 5 4 65 18 3686
2017 Information technology 30 32 15 8 5 5 5 69 14 11561
2017 Internal audit 29 30 14 10 6 5 6 66 17 975
2017 Evaluation 27 30 14 9 9 6 5 64 20 1333
2017 Data sciences 33 29 12 7 5 7 7 72 15 2213
2017 Policy 30 30 12 9 6 7 6 69 17 8119
2017 Project management 28 32 15 9 7 5 4 66 18 7153
2017 Other services to the public 25 30 16 11 10 5 3 60 23 8277
2017 None of the above 23 30 16 11 11 4 4 58 24 21007
2014 Client contact centre 28 33 17 9 6 4 3 65 17 10917
2014 Health care practitioners 21 31 15 15 14 3 1 54 31 2486
2014 Federal regulators 30 32 14 10 7 4 3 67 18 4881
2014 Compliance, inspection and enforcement 28 32 15 10 8 4 2 64 20 19029
2014 Communications or public affairs 31 31 14 9 6 4 4 68 17 4591
2014 Access to information and privacy 34 28 15 9 6 3 5 67 17 1328
2014 Security 18 31 19 16 13 2 1 50 30 6374
2014 Science and technology 28 33 15 10 7 4 3 66 18 10893
2014 Library services 29 28 16 11 8 5 4 63 20 519
2014 Legal services 27 28 15 12 9 6 3 60 23 3616
2014 Administration and operations 29 32 15 10 8 4 3 65 19 29205
2014 Human resources 34 30 13 9 7 4 4 69 17 8779
2014 Financial management 31 32 15 9 7 3 3 67 17 7443
2014 Procurement 28 33 15 10 8 3 2 64 19 2958
2014 Real property 27 35 15 9 8 2 2 66 19 3469
2014 Materiel management 26 33 15 11 11 3 1 61 24 1939
2014 Information management 30 32 14 9 8 4 3 67 18 4627
2014 Information technology 34 32 14 7 5 4 4 71 13 13575
2014 Internal audit 29 31 14 10 7 5 4 66 18 1098
2014 Evaluation 28 31 14 10 7 5 5 65 19 1670
2014 Other services to the public 27 31 15 11 9 3 3 62 21 11751
2014 None of the above 27 31 15 11 8 4 3 63 21 26762

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 32 9 7 5 1 0 80 12 10104
2017 Health care practitioners 33 32 10 14 11 1 0 65 25 2144
2017 Federal regulators 43 30 9 10 8 1 0 73 18 4025
2017 Compliance, inspection and enforcement 38 31 10 11 9 1 0 69 20 16384
2017 Communications or public affairs 46 31 8 8 5 1 0 78 14 4251
2017 Access to information and privacy 49 26 9 8 6 1 0 76 14 1278
2017 Security 24 25 15 17 18 1 1 50 35 4917
2017 Science and technology 41 32 9 10 6 1 0 74 17 11116
2017 Library services 45 32 7 8 7 1 1 78 15 513
2017 Legal services 34 31 11 11 10 2 0 67 22 3457
2017 Administration and operations 42 31 9 9 7 1 0 74 17 25900
2017 Human resources 51 30 7 8 4 1 0 81 12 8333
2017 Financial management 45 32 9 7 6 0 0 78 13 6786
2017 Procurement 44 31 11 8 6 0 0 75 14 2795
2017 Real property 37 32 11 10 8 0 0 70 18 2946
2017 Materiel management 39 32 10 9 9 1 0 72 18 1527
2017 Information management 44 30 9 8 7 1 0 75 16 3686
2017 Information technology 47 31 9 7 5 1 0 79 12 11569
2017 Internal audit 48 29 9 8 5 1 0 77 14 975
2017 Evaluation 43 33 9 8 7 1 0 77 15 1332
2017 Data sciences 50 28 8 8 5 1 0 79 12 2216
2017 Policy 49 28 7 9 6 1 0 78 15 8122
2017 Project management 45 31 9 8 6 1 0 76 15 7150
2017 Other services to the public 40 29 9 11 8 1 0 71 20 8272
2017 None of the above 38 30 11 10 9 1 1 69 20 20999
2014 Client contact centre 45 32 10 7 5 1 0 78 12 10908
2014 Health care practitioners 32 32 10 15 10 0 0 65 25 2484
2014 Federal regulators 44 30 8 10 7 1 0 75 17 4884
2014 Compliance, inspection and enforcement 42 30 9 10 7 1 0 73 17 19028
2014 Communications or public affairs 45 30 7 10 6 1 0 77 16 4593
2014 Access to information and privacy 48 27 9 9 6 1 0 76 15 1326
2014 Security 26 31 15 15 13 1 0 57 28 6371
2014 Science and technology 41 33 9 10 6 1 0 74 16 10891
2014 Library services 44 27 9 9 9 1 1 72 19 521
2014 Legal services 37 31 10 12 9 2 0 69 20 3616
2014 Administration and operations 42 30 9 10 7 1 0 73 17 29202
2014 Human resources 49 29 8 8 6 1 0 78 14 8776
2014 Financial management 45 31 8 9 6 1 0 77 15 7443
2014 Procurement 39 33 10 10 8 1 0 73 18 2958
2014 Real property 40 31 10 10 8 1 0 72 18 3470
2014 Materiel management 36 30 10 10 11 1 0 68 22 1940
2014 Information management 42 31 9 10 7 1 0 74 17 4627
2014 Information technology 47 30 9 8 5 1 0 78 13 13576
2014 Internal audit 43 32 9 10 5 1 0 76 15 1096
2014 Evaluation 42 31 9 10 7 1 0 74 17 1667
2014 Other services to the public 40 29 10 11 9 1 0 70 20 11741
2014 None of the above 40 29 10 11 9 1 0 70 19 26765

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 38 14 11 6 2 0 68 17 10105
2017 Health care practitioners 25 38 12 15 8 1 0 64 24 2145
2017 Federal regulators 30 37 11 13 7 1 0 68 21 4026
2017 Compliance, inspection and enforcement 21 34 15 17 11 2 0 56 29 16376
2017 Communications or public affairs 38 36 10 10 4 1 0 76 14 4248
2017 Access to information and privacy 32 35 12 9 8 2 0 70 18 1277
2017 Security 14 26 16 22 22 1 1 40 44 4918
2017 Science and technology 34 37 11 11 5 1 1 72 16 11114
2017 Library services 40 34 7 11 5 2 2 77 16 513
2017 Legal services 28 35 13 15 7 2 1 64 22 3454
2017 Administration and operations 29 36 13 13 7 2 1 66 21 25886
2017 Human resources 37 38 10 9 4 1 0 77 14 8325
2017 Financial management 33 37 12 10 6 1 1 71 17 6780
2017 Procurement 26 36 16 13 7 1 0 63 21 2794
2017 Real property 26 34 15 14 10 1 1 61 24 2945
2017 Materiel management 21 37 15 14 12 1 1 59 26 1527
2017 Information management 31 33 15 12 7 1 1 65 20 3682
2017 Information technology 30 36 14 11 6 2 1 68 18 11565
2017 Internal audit 34 37 12 10 5 1 1 73 15 976
2017 Evaluation 38 35 10 10 6 1 0 74 16 1328
2017 Data sciences 42 33 12 8 5 1 1 76 12 2215
2017 Policy 42 33 9 9 5 2 1 76 14 8119
2017 Project management 31 38 12 12 6 1 1 70 18 7152
2017 Other services to the public 25 33 14 16 10 1 1 59 27 8272
2017 None of the above 25 33 14 15 10 2 1 60 26 20979
2014 Client contact centre 22 42 15 13 5 2 1 66 19 10915
2014 Health care practitioners 23 41 12 15 7 1 1 66 22 2482
2014 Federal regulators 31 38 11 12 6 1 1 71 18 4884
2014 Compliance, inspection and enforcement 20 39 13 17 9 1 0 60 26 19032
2014 Communications or public affairs 35 40 9 10 3 2 1 77 14 4593
2014 Access to information and privacy 32 36 13 11 7 2 0 69 18 1327
2014 Security 13 32 16 23 15 1 1 45 38 6376
2014 Science and technology 31 41 11 11 4 1 2 74 15 10889
2014 Library services 35 37 10 7 6 4 2 76 13 521
2014 Legal services 29 40 12 13 5 1 1 70 18 3615
2014 Administration and operations 26 39 13 13 6 2 1 67 20 29213
2014 Human resources 33 41 10 9 4 1 1 76 14 8776
2014 Financial management 29 40 12 12 5 2 1 71 17 7443
2014 Procurement 20 39 17 15 7 1 1 61 22 2957
2014 Real property 24 39 14 14 7 1 1 64 21 3469
2014 Materiel management 20 35 15 17 10 1 1 57 28 1936
2014 Information management 25 38 13 13 7 2 1 66 20 4629
2014 Information technology 27 40 13 11 5 2 1 69 17 13572
2014 Internal audit 29 39 13 12 5 1 1 69 17 1097
2014 Evaluation 29 42 11 11 5 2 1 73 16 1669
2014 Other services to the public 23 37 13 17 8 2 1 61 26 11752
2014 None of the above 26 37 13 14 7 2 1 65 22 26769

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 30 17 12 9 10 1 58 24 10122
2017 Health care practitioners 21 28 17 13 10 10 1 55 26 2140
2017 Federal regulators 26 28 13 13 12 8 1 59 27 4022
2017 Compliance, inspection and enforcement 16 26 16 18 16 8 1 45 37 16391
2017 Communications or public affairs 31 29 11 9 6 12 1 70 17 4242
2017 Access to information and privacy 30 26 14 11 7 10 1 63 21 1279
2017 Security 12 22 17 18 25 4 1 36 46 4922
2017 Science and technology 27 31 13 11 8 9 1 65 21 11120
2017 Library services 33 26 10 9 7 12 3 69 19 513
2017 Legal services 21 26 13 15 12 12 1 54 31 3456
2017 Administration and operations 26 28 14 12 9 9 1 60 24 25895
2017 Human resources 34 32 11 10 6 7 1 71 17 8336
2017 Financial management 29 30 13 11 8 7 1 65 21 6793
2017 Procurement 27 29 16 13 8 6 1 60 23 2793
2017 Real property 24 29 15 13 11 7 1 58 26 2947
2017 Materiel management 20 30 16 12 12 8 1 55 27 1523
2017 Information management 27 27 15 11 9 11 1 62 22 3684
2017 Information technology 27 28 15 10 8 10 1 62 20 11560
2017 Internal audit 29 32 12 10 7 9 1 67 20 976
2017 Evaluation 29 27 14 10 8 12 1 64 20 1331
2017 Data sciences 31 28 12 8 6 13 2 70 16 2216
2017 Policy 33 28 11 9 6 12 1 70 17 8122
2017 Project management 28 30 14 11 8 8 1 64 21 7149
2017 Other services to the public 21 25 15 15 13 10 1 51 32 8265
2017 None of the above 21 26 16 14 13 9 2 52 30 21004
2014 Client contact centre 20 31 18 13 9 8 1 55 24 10913
2014 Health care practitioners 21 29 17 13 10 8 1 55 26 2482
2014 Federal regulators 29 28 14 12 9 7 1 62 23 4881
2014 Compliance, inspection and enforcement 18 28 16 17 14 6 1 49 33 19032
2014 Communications or public affairs 32 29 12 12 6 8 2 67 20 4592
2014 Access to information and privacy 30 26 16 10 9 8 1 61 21 1327
2014 Security 13 24 18 20 21 4 1 38 43 6375
2014 Science and technology 28 31 14 11 7 7 2 66 20 10889
2014 Library services 33 27 13 8 7 11 2 68 17 521
2014 Legal services 25 25 14 13 9 11 1 58 26 3616
2014 Administration and operations 26 29 15 13 9 7 1 60 24 29210
2014 Human resources 34 30 12 10 6 5 2 69 18 8775
2014 Financial management 28 30 15 11 8 6 1 63 21 7439
2014 Procurement 24 26 19 14 10 6 1 54 26 2958
2014 Real property 25 32 16 13 9 4 1 60 23 3467
2014 Materiel management 21 27 18 14 14 5 1 51 30 1937
2014 Information management 26 27 16 11 9 9 2 60 22 4628
2014 Information technology 27 28 16 10 8 9 2 61 20 13575
2014 Internal audit 28 30 14 11 9 6 2 63 22 1096
2014 Evaluation 24 30 14 12 7 11 1 62 22 1670
2014 Other services to the public 20 27 16 15 13 8 1 52 31 11750
2014 None of the above 23 27 16 14 11 8 2 55 28 26760

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 24 19 16 10 16 2 45 32 10114
2017 Health care practitioners 9 20 16 20 20 14 1 33 47 2139
2017 Federal regulators 11 23 17 18 15 14 2 40 40 4018
2017 Compliance, inspection and enforcement 9 19 19 18 18 16 1 34 44 16377
2017 Communications or public affairs 13 22 17 16 9 19 4 46 32 4241
2017 Access to information and privacy 17 22 17 13 11 18 2 48 30 1276
2017 Security 6 15 16 22 34 6 1 22 61 4918
2017 Science and technology 10 21 18 18 13 18 3 39 38 11115
2017 Library services 12 21 17 12 10 23 6 46 30 513
2017 Legal services 8 17 15 21 17 20 2 32 49 3454
2017 Administration and operations 13 23 17 17 12 15 3 43 36 25880
2017 Human resources 15 24 16 15 9 17 4 50 30 8332
2017 Financial management 14 23 18 16 11 15 3 46 32 6793
2017 Procurement 12 22 20 18 13 13 2 40 36 2795
2017 Real property 12 22 21 18 15 11 2 38 38 2945
2017 Materiel management 9 22 19 19 18 11 2 36 42 1527
2017 Information management 14 22 19 15 11 16 3 44 33 3684
2017 Information technology 12 23 19 15 11 17 3 44 32 11564
2017 Internal audit 13 23 18 14 8 20 3 47 30 976
2017 Evaluation 13 20 16 15 11 21 3 43 35 1333
2017 Data sciences 14 20 14 15 8 24 5 48 32 2217
2017 Policy 13 21 16 15 9 22 5 46 33 8121
2017 Project management 12 22 19 16 12 16 3 42 35 7153
2017 Other services to the public 11 21 17 19 16 15 1 38 43 8268
2017 None of the above 11 20 18 18 16 15 3 37 41 21009
2014 Client contact centre 11 24 20 17 12 13 2 42 35 10914
2014 Health care practitioners 9 20 17 23 20 10 1 33 48 2484
2014 Federal regulators 11 23 18 17 15 13 3 40 39 4882
2014 Compliance, inspection and enforcement 8 20 19 20 19 13 2 33 45 19034
2014 Communications or public affairs 14 22 18 18 11 15 3 43 35 4592
2014 Access to information and privacy 17 23 17 17 11 14 2 47 33 1325
2014 Security 6 16 18 25 27 6 1 24 56 6373
2014 Science and technology 9 22 19 19 13 15 3 38 39 10887
2014 Library services 12 21 16 15 11 20 4 43 35 521
2014 Legal services 9 19 17 21 16 17 2 34 45 3616
2014 Administration and operations 12 23 18 18 14 12 2 41 37 29201
2014 Human resources 15 25 16 16 11 13 3 48 33 8769
2014 Financial management 12 24 19 17 12 12 3 44 34 7443
2014 Procurement 9 22 21 19 16 11 2 35 40 2957
2014 Real property 10 24 23 18 15 8 2 37 37 3468
2014 Materiel management 9 20 20 21 20 8 2 32 45 1938
2014 Information management 12 22 20 16 13 14 3 41 35 4626
2014 Information technology 12 22 21 16 12 14 3 41 33 13572
2014 Internal audit 12 23 19 17 11 15 2 42 34 1097
2014 Evaluation 9 19 17 18 14 20 3 37 41 1668
2014 Other services to the public 10 20 19 19 18 13 2 35 43 11754
2014 None of the above 10 21 18 18 16 13 3 37 42 26758

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 41 7 5 2 0 0 85 7 10107
2017 Health care practitioners 31 42 9 11 6 0 0 73 17 2139
2017 Federal regulators 42 38 8 7 4 0 0 81 11 4016
2017 Compliance, inspection and enforcement 36 40 10 9 5 0 0 77 14 16362
2017 Communications or public affairs 50 35 6 6 2 0 0 85 9 4240
2017 Access to information and privacy 45 37 7 6 3 0 0 83 10 1279
2017 Security 20 36 16 15 12 0 0 56 27 4909
2017 Science and technology 44 38 8 7 3 0 0 82 10 11107
2017 Library services 51 33 5 7 3 0 0 85 10 511
2017 Legal services 40 39 7 9 4 0 0 80 13 3449
2017 Administration and operations 42 39 8 7 4 0 0 81 11 25867
2017 Human resources 51 35 6 5 2 0 0 87 7 8330
2017 Financial management 44 38 8 6 3 0 0 83 10 6780
2017 Procurement 41 40 9 7 3 0 0 81 10 2788
2017 Real property 36 40 11 9 5 0 0 76 14 2941
2017 Materiel management 33 42 12 8 5 0 0 75 13 1521
2017 Information management 44 37 9 7 3 0 0 81 10 3680
2017 Information technology 46 39 8 5 2 0 0 85 7 11548
2017 Internal audit 50 38 6 4 2 0 0 88 7 975
2017 Evaluation 48 35 7 6 3 0 0 84 9 1332
2017 Data sciences 55 32 6 5 2 0 0 87 7 2216
2017 Policy 55 31 5 6 3 0 0 86 8 8110
2017 Project management 46 37 7 7 3 0 0 83 10 7148
2017 Other services to the public 37 40 9 9 4 0 0 77 14 8260
2017 None of the above 37 38 10 9 5 0 0 75 15 20971
2014 Client contact centre 40 44 9 5 2 0 0 84 8 10899
2014 Health care practitioners 31 41 9 12 6 0 0 72 18 2481
2014 Federal regulators 44 38 7 7 3 0 0 83 10 4879
2014 Compliance, inspection and enforcement 37 42 9 8 4 0 0 80 11 19030
2014 Communications or public affairs 46 39 6 6 2 0 0 85 9 4592
2014 Access to information and privacy 43 37 10 7 2 0 0 80 10 1326
2014 Security 20 42 17 13 7 0 0 62 20 6368
2014 Science and technology 42 41 8 6 2 0 0 83 8 10887
2014 Library services 46 35 7 9 3 0 0 81 12 521
2014 Legal services 42 39 8 8 3 0 0 81 11 3616
2014 Administration and operations 40 40 9 8 3 0 0 81 11 29194
2014 Human resources 48 37 6 6 2 0 0 86 8 8765
2014 Financial management 44 40 8 6 3 0 0 83 9 7442
2014 Procurement 37 42 10 7 3 0 0 79 10 2959
2014 Real property 37 41 10 8 4 0 0 79 12 3468
2014 Materiel management 33 39 11 11 5 0 0 73 16 1936
2014 Information management 42 38 9 7 3 0 0 80 11 4629
2014 Information technology 45 40 8 5 2 0 0 85 7 13571
2014 Internal audit 43 39 9 6 3 0 0 82 9 1096
2014 Evaluation 44 39 8 7 2 0 0 83 9 1669
2014 Other services to the public 36 41 10 9 4 0 0 77 13 11742
2014 None of the above 39 38 10 8 4 0 0 78 12 26758
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 38 11 8 4 1 1 77 12 10125
2017 Health care practitioners 36 33 13 10 7 1 1 69 17 2145
2017 Federal regulators 38 36 10 9 6 0 1 75 15 4034
2017 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 16399
2017 Communications or public affairs 42 35 9 9 4 1 0 77 13 4250
2017 Access to information and privacy 45 32 10 6 4 1 1 79 11 1279
2017 Security 24 32 15 14 14 1 0 56 28 4928
2017 Science and technology 37 37 11 9 5 0 0 74 14 11127
2017 Library services 39 37 11 6 4 1 2 79 10 513
2017 Legal services 34 36 12 10 7 1 0 70 18 3450
2017 Administration and operations 40 35 11 8 5 0 1 75 13 25928
2017 Human resources 42 34 10 8 4 1 0 77 12 8334
2017 Financial management 41 35 12 7 5 1 0 76 12 6794
2017 Procurement 39 36 13 7 5 0 1 75 12 2791
2017 Real property 35 37 13 8 6 0 0 72 14 2949
2017 Materiel management 35 37 13 8 6 0 0 73 15 1522
2017 Information management 41 34 12 7 5 1 1 76 12 3689
2017 Information technology 39 36 12 8 5 0 1 75 13 11567
2017 Internal audit 39 39 10 7 5 0 0 78 12 976
2017 Evaluation 41 35 11 7 5 1 1 77 12 1330
2017 Data sciences 42 37 9 7 3 0 0 80 11 2211
2017 Policy 41 35 8 10 5 1 0 77 15 8131
2017 Project management 40 36 10 8 5 1 0 76 13 7153
2017 Other services to the public 37 34 12 9 7 1 0 72 16 8275
2017 None of the above 35 35 13 9 7 1 1 70 16 21020
2014 Client contact centre 36 39 12 8 5 1 0 75 13 10915
2014 Health care practitioners 34 34 12 11 7 1 0 69 19 2485
2014 Federal regulators 37 37 10 9 6 0 1 75 15 4885
2014 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 19037
2014 Communications or public affairs 41 35 10 8 5 0 1 77 13 4594
2014 Access to information and privacy 45 33 9 6 4 1 0 80 11 1326
2014 Security 24 34 17 13 11 1 0 58 24 6375
2014 Science and technology 34 38 13 9 5 0 0 72 15 10891
2014 Library services 35 36 13 11 5 0 0 71 16 521
2014 Legal services 35 36 12 11 6 0 0 71 17 3615
2014 Administration and operations 39 35 11 8 5 1 0 75 14 29213
2014 Human resources 41 34 10 8 5 1 0 76 14 8780
2014 Financial management 40 35 11 8 5 1 0 76 13 7444
2014 Procurement 37 36 13 8 6 1 0 73 14 2959
2014 Real property 35 38 12 9 5 0 0 73 14 3469
2014 Materiel management 33 36 14 9 7 0 0 70 16 1938
2014 Information management 38 36 12 8 5 1 1 76 13 4630
2014 Information technology 38 35 13 8 5 1 0 74 13 13578
2014 Internal audit 39 37 10 8 5 1 0 77 13 1097
2014 Evaluation 39 37 10 8 5 0 1 77 13 1670
2014 Other services to the public 36 35 13 9 6 0 1 72 15 11751
2014 None of the above 34 36 13 9 7 1 1 71 16 26761

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 32 11 5 3 2 1 80 8 10126
2017 Health care practitioners 40 31 13 9 6 2 0 72 15 2144
2017 Federal regulators 45 31 10 7 5 1 1 77 12 4027
2017 Compliance, inspection and enforcement 40 32 12 8 6 2 1 74 14 16386
2017 Communications or public affairs 49 30 9 6 3 2 1 81 9 4250
2017 Access to information and privacy 50 29 10 5 3 2 1 81 9 1278
2017 Security 28 32 17 10 11 2 1 61 21 4925
2017 Science and technology 46 31 10 7 4 2 1 78 11 11122
2017 Library services 51 28 8 5 4 2 1 82 10 512
2017 Legal services 44 29 11 7 6 2 1 76 13 3453
2017 Administration and operations 46 30 11 6 4 2 1 79 10 25922
2017 Human resources 48 31 9 5 3 2 1 82 9 8333
2017 Financial management 49 30 10 5 4 1 0 80 9 6792
2017 Procurement 46 31 12 6 4 1 1 78 10 2792
2017 Real property 40 33 13 7 6 1 0 74 13 2948
2017 Materiel management 41 31 13 8 5 1 0 73 13 1524
2017 Information management 48 29 11 5 4 2 1 79 10 3685
2017 Information technology 46 32 11 5 3 2 1 80 9 11573
2017 Internal audit 46 33 9 5 4 2 1 82 9 976
2017 Evaluation 49 30 9 6 4 2 0 81 10 1331
2017 Data sciences 53 29 9 5 3 1 0 83 8 2216
2017 Policy 51 27 9 6 4 2 0 80 10 8123
2017 Project management 47 30 10 6 4 2 0 79 10 7149
2017 Other services to the public 45 29 12 7 5 2 1 76 12 8276
2017 None of the above 41 31 12 7 6 2 1 74 13 21025
2014 Client contact centre 42 34 12 6 4 2 1 78 10 10918
2014 Health care practitioners 39 30 14 9 7 1 0 70 16 2485
2014 Federal regulators 46 29 11 7 5 2 1 77 12 4885
2014 Compliance, inspection and enforcement 41 32 12 7 6 2 0 75 13 19029
2014 Communications or public affairs 48 30 10 6 4 2 0 80 10 4592
2014 Access to information and privacy 49 28 11 5 4 1 1 79 10 1327
2014 Security 28 32 18 10 9 2 0 61 20 6377
2014 Science and technology 42 33 12 7 4 2 0 76 12 10894
2014 Library services 41 34 13 5 2 3 1 78 8 521
2014 Legal services 45 28 12 8 5 2 1 75 13 3615
2014 Administration and operations 45 30 12 6 4 2 1 77 11 29210
2014 Human resources 46 30 11 7 4 2 1 78 11 8777
2014 Financial management 45 32 11 6 4 2 1 79 10 7443
2014 Procurement 42 32 13 6 5 2 0 75 12 2957
2014 Real property 41 33 12 7 5 1 0 75 13 3468
2014 Materiel management 40 30 14 8 7 1 1 71 15 1939
2014 Information management 44 30 12 6 4 2 1 77 11 4630
2014 Information technology 45 31 12 6 4 2 1 77 10 13580
2014 Internal audit 44 33 11 5 4 2 1 79 10 1097
2014 Evaluation 45 31 10 6 4 3 0 78 11 1669
2014 Other services to the public 42 30 13 7 5 2 1 74 13 11744
2014 None of the above 41 31 13 7 6 2 1 74 13 26757

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 35 10 6 3 1 0 81 10 10117
2017 Health care practitioners 38 34 10 10 6 1 1 74 16 2144
2017 Federal regulators 43 33 9 8 6 0 1 77 14 4030
2017 Compliance, inspection and enforcement 39 35 10 9 6 1 0 74 15 16376
2017 Communications or public affairs 47 32 8 8 4 1 0 80 12 4249
2017 Access to information and privacy 49 31 9 7 4 0 1 80 10 1278
2017 Security 28 32 16 12 12 1 0 60 24 4925
2017 Science and technology 42 33 10 9 5 1 0 76 14 11114
2017 Library services 45 32 7 8 5 2 1 79 13 513
2017 Legal services 39 32 11 10 6 1 0 73 16 3451
2017 Administration and operations 44 32 10 8 5 1 0 77 13 25914
2017 Human resources 47 33 8 7 3 1 0 81 10 8334
2017 Financial management 46 33 9 7 4 0 0 79 11 6789
2017 Procurement 43 35 10 7 5 0 0 79 11 2796
2017 Real property 39 36 10 9 6 0 0 75 15 2946
2017 Materiel management 39 34 12 9 6 0 0 73 15 1523
2017 Information management 46 32 10 8 4 1 1 79 12 3687
2017 Information technology 44 34 10 7 4 0 0 79 12 11564
2017 Internal audit 43 37 8 6 5 0 0 80 11 974
2017 Evaluation 48 32 8 8 4 0 0 80 12 1331
2017 Data sciences 50 31 9 7 3 0 0 81 10 2216
2017 Policy 47 32 7 8 5 1 0 79 13 8123
2017 Project management 44 32 9 9 5 1 0 77 13 7145
2017 Other services to the public 43 32 10 8 6 1 0 75 14 8270
2017 None of the above 39 34 11 9 6 1 1 73 16 21008
2014 Client contact centre 40 38 11 7 4 1 0 78 11 10914
2014 Health care practitioners 36 34 11 11 7 0 0 71 18 2486
2014 Federal regulators 42 33 10 9 5 1 1 76 14 4881
2014 Compliance, inspection and enforcement 39 35 10 9 6 1 0 75 15 19027
2014 Communications or public affairs 45 33 9 8 5 1 0 78 13 4592
2014 Access to information and privacy 48 31 8 7 4 1 0 81 11 1328
2014 Security 26 34 16 13 10 1 0 61 23 6378
2014 Science and technology 38 36 11 10 5 0 0 74 15 10894
2014 Library services 41 34 12 8 4 0 1 76 12 521
2014 Legal services 40 33 11 10 6 1 0 73 16 3612
2014 Administration and operations 42 33 10 9 5 1 0 76 14 29211
2014 Human resources 45 32 9 8 5 0 0 78 13 8776
2014 Financial management 43 34 9 8 5 1 0 78 13 7442
2014 Procurement 39 35 11 9 5 1 0 74 15 2957
2014 Real property 38 35 12 9 6 0 0 73 15 3470
2014 Materiel management 37 34 12 9 7 1 0 71 16 1939
2014 Information management 43 32 11 8 5 1 0 76 12 4630
2014 Information technology 42 34 11 8 5 0 0 76 13 13576
2014 Internal audit 43 36 9 8 4 0 0 79 12 1097
2014 Evaluation 44 34 8 8 5 1 0 78 13 1668
2014 Other services to the public 40 33 11 9 6 1 0 74 15 11747
2014 None of the above 38 34 11 9 6 1 0 73 16 26763

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 76 15 3 1 2 0 3 94 3 10109
2017 Health care practitioners 79 12 3 1 2 0 3 94 3 2142
2017 Federal regulators 79 11 4 2 2 0 3 93 4 4024
2017 Compliance, inspection and enforcement 78 11 4 1 2 0 4 93 3 16368
2017 Communications or public affairs 82 11 3 2 1 0 1 94 3 4253
2017 Access to information and privacy 81 11 2 2 2 0 1 94 4 1275
2017 Security 70 16 6 1 3 1 3 89 4 4920
2017 Science and technology 78 12 3 2 2 0 3 93 3 11100
2017 Library services 82 10 3 2 2 0 1 94 4 512
2017 Legal services 80 11 3 2 2 0 2 93 4 3441
2017 Administration and operations 79 12 3 1 1 0 2 94 3 25875
2017 Human resources 83 11 2 1 1 0 1 95 3 8328
2017 Financial management 78 13 3 2 2 0 2 93 3 6779
2017 Procurement 76 15 3 2 2 0 2 93 4 2786
2017 Real property 77 13 4 1 1 0 3 93 2 2942
2017 Materiel management 74 15 5 1 2 0 3 91 4 1522
2017 Information management 80 12 3 1 2 0 2 93 3 3685
2017 Information technology 75 14 4 2 3 0 2 91 5 11568
2017 Internal audit 78 14 2 2 1 0 2 94 4 973
2017 Evaluation 77 13 4 3 1 0 2 92 4 1329
2017 Data sciences 80 11 3 2 2 0 2 94 4 2215
2017 Policy 81 10 3 2 2 0 1 93 4 8121
2017 Project management 79 12 3 2 2 0 2 93 4 7146
2017 Other services to the public 80 10 3 1 2 0 3 93 3 8273
2017 None of the above 76 13 4 2 2 0 3 92 4 20986
2014 Client contact centre 75 15 3 2 2 0 3 93 4 10912
2014 Health care practitioners 77 12 3 1 3 0 3 92 4 2486
2014 Federal regulators 78 11 3 2 2 0 4 93 4 4883
2014 Compliance, inspection and enforcement 78 11 4 1 2 0 4 93 3 19027
2014 Communications or public affairs 80 12 3 2 2 0 1 93 4 4590
2014 Access to information and privacy 80 13 3 1 1 0 2 95 3 1327
2014 Security 71 15 6 1 3 0 4 90 4 6369
2014 Science and technology 77 11 3 2 2 0 4 93 4 10885
2014 Library services 78 14 3 2 2 0 2 94 4 521
2014 Legal services 80 11 3 2 2 0 3 94 3 3617
2014 Administration and operations 79 12 3 2 2 0 3 93 3 29204
2014 Human resources 82 11 2 1 1 0 2 95 3 8778
2014 Financial management 77 14 3 2 2 0 2 93 4 7442
2014 Procurement 75 15 4 2 2 0 2 91 5 2958
2014 Real property 74 14 4 2 2 0 4 92 3 3469
2014 Materiel management 75 13 5 2 2 1 3 91 4 1939
2014 Information management 78 12 4 2 2 0 2 93 4 4629
2014 Information technology 74 13 4 3 3 0 3 90 5 13573
2014 Internal audit 76 15 3 2 1 0 2 94 3 1096
2014 Evaluation 77 12 4 2 2 0 3 91 5 1670
2014 Other services to the public 78 11 4 1 2 0 4 93 3 11743
2014 None of the above 77 12 4 2 2 0 4 92 4 26758

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 23 9 5 7 4 13 76 14 10101
2017 Health care practitioners 42 24 8 7 9 3 7 73 18 2139
2017 Federal regulators 51 24 7 6 6 2 4 80 13 4025
2017 Compliance, inspection and enforcement 53 22 6 5 7 2 4 80 13 16380
2017 Communications or public affairs 51 26 7 5 4 3 4 83 10 4243
2017 Access to information and privacy 54 22 6 4 4 4 5 84 9 1278
2017 Security 27 22 14 7 14 4 13 58 25 4922
2017 Science and technology 53 25 7 4 3 4 4 84 8 11099
2017 Library services 49 24 7 4 5 6 5 82 10 511
2017 Legal services 49 24 7 6 5 4 4 80 13 3454
2017 Administration and operations 51 22 7 5 5 3 6 81 11 25880
2017 Human resources 62 21 4 4 4 2 3 88 8 8322
2017 Financial management 53 25 7 5 4 2 4 83 10 6778
2017 Procurement 53 24 9 5 4 2 3 81 10 2788
2017 Real property 50 26 8 4 5 3 5 82 10 2942
2017 Materiel management 45 26 10 5 6 3 6 78 12 1524
2017 Information management 54 22 8 5 4 3 4 82 10 3676
2017 Information technology 58 24 6 4 3 2 2 86 7 11559
2017 Internal audit 54 24 5 6 4 2 4 84 11 974
2017 Evaluation 56 25 6 4 4 2 3 85 8 1329
2017 Data sciences 61 22 5 4 2 3 4 88 6 2209
2017 Policy 45 25 8 7 5 6 5 78 13 8106
2017 Project management 54 24 6 5 5 3 3 84 10 7144
2017 Other services to the public 45 21 8 4 7 3 11 77 13 8262
2017 None of the above 46 22 9 5 6 3 8 77 13 20997
2014 Client contact centre 38 24 9 6 7 3 12 74 15 10913
2014 Health care practitioners 40 23 10 8 10 3 6 70 20 2485
2014 Federal regulators 49 24 8 6 6 3 5 79 13 4883
2014 Compliance, inspection and enforcement 52 22 7 5 7 2 5 80 13 19029
2014 Communications or public affairs 48 23 8 6 6 4 6 78 13 4594
2014 Access to information and privacy 55 22 7 4 5 3 5 83 9 1328
2014 Security 26 23 16 7 12 4 12 58 23 6372
2014 Science and technology 51 26 8 4 4 3 5 83 9 10890
2014 Library services 42 22 9 6 7 6 9 75 15 521
2014 Legal services 49 25 8 6 6 3 4 79 12 3615
2014 Administration and operations 48 23 8 5 6 3 6 79 12 29222
2014 Human resources 59 22 5 4 4 2 3 85 9 8775
2014 Financial management 51 24 8 5 5 3 4 81 11 7443
2014 Procurement 49 24 9 5 5 3 5 79 11 2958
2014 Real property 46 27 10 5 5 2 5 78 11 3470
2014 Materiel management 42 23 12 5 8 2 7 72 15 1939
2014 Information management 51 23 8 5 5 3 5 80 11 4628
2014 Information technology 55 25 7 4 4 3 3 84 8 13580
2014 Internal audit 52 23 7 5 6 2 5 81 12 1097
2014 Evaluation 53 24 7 5 5 3 3 82 11 1670
2014 Other services to the public 45 22 9 5 6 3 9 77 13 11740
2014 None of the above 44 23 9 5 7 4 8 75 14 26768

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 29 8 5 4 1 0 83 9 10109
2017 Health care practitioners 47 29 8 8 7 1 0 77 15 2144
2017 Federal regulators 53 26 8 6 6 1 0 80 12 4025
2017 Compliance, inspection and enforcement 50 27 9 6 6 1 0 78 13 16384
2017 Communications or public affairs 57 25 7 6 4 1 0 84 9 4245
2017 Access to information and privacy 59 25 6 4 4 1 0 85 8 1279
2017 Security 35 31 13 9 11 1 1 66 21 4921
2017 Science and technology 54 28 7 6 4 1 0 83 10 11105
2017 Library services 54 28 8 5 3 1 1 83 8 511
2017 Legal services 50 27 8 7 6 1 0 78 14 3451
2017 Administration and operations 56 25 7 5 4 1 0 83 10 25887
2017 Human resources 62 24 6 5 3 1 0 86 8 8325
2017 Financial management 57 26 7 5 4 1 0 84 9 6780
2017 Procurement 54 28 9 4 4 0 0 83 8 2792
2017 Real property 52 28 9 5 5 1 0 81 10 2944
2017 Materiel management 51 29 8 6 5 1 0 81 11 1526
2017 Information management 58 25 7 5 4 1 1 84 9 3679
2017 Information technology 58 26 7 4 3 1 0 86 7 11569
2017 Internal audit 57 27 8 4 4 0 0 84 8 974
2017 Evaluation 57 26 6 4 5 1 0 84 9 1329
2017 Data sciences 60 25 7 4 3 1 0 86 7 2211
2017 Policy 56 25 7 6 4 1 0 82 11 8110
2017 Project management 56 27 7 6 4 1 0 84 10 7147
2017 Other services to the public 52 27 8 6 6 1 0 79 13 8269
2017 None of the above 50 28 9 6 6 1 1 79 12 20998

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 28 11 4 4 2 0 81 8 10110
2017 Health care practitioners 50 25 12 5 6 2 0 76 11 2144
2017 Federal regulators 53 25 9 5 6 1 0 80 11 4027
2017 Compliance, inspection and enforcement 49 26 12 5 6 2 0 76 12 16385
2017 Communications or public affairs 60 23 8 4 3 2 0 85 7 4254
2017 Access to information and privacy 59 23 9 3 4 1 0 83 7 1278
2017 Security 34 29 16 7 13 2 0 64 20 4920
2017 Science and technology 55 26 9 4 4 1 0 82 8 11107
2017 Library services 56 24 9 4 4 2 1 82 8 511
2017 Legal services 53 24 10 5 5 2 0 79 11 3454
2017 Administration and operations 56 24 10 4 4 2 0 82 8 25906
2017 Human resources 62 23 7 4 3 1 0 86 7 8333
2017 Financial management 57 25 10 4 4 1 0 83 7 6784
2017 Procurement 54 27 11 4 4 1 0 81 7 2794
2017 Real property 51 26 13 4 5 1 0 78 9 2942
2017 Materiel management 49 28 12 5 4 2 0 79 9 1529
2017 Information management 57 24 10 4 4 2 0 82 8 3683
2017 Information technology 56 26 10 3 3 2 0 83 7 11577
2017 Internal audit 54 27 9 4 4 1 0 82 9 974
2017 Evaluation 57 25 8 3 5 2 0 84 8 1329
2017 Data sciences 63 22 8 3 3 1 0 86 6 2215
2017 Policy 60 22 8 4 4 2 0 84 8 8112
2017 Project management 58 25 9 4 4 1 0 83 8 7149
2017 Other services to the public 52 25 11 5 6 2 0 79 10 8266
2017 None of the above 49 26 12 5 6 2 0 77 11 21013

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 30 10 5 4 0 0 80 10 10098
2017 Health care practitioners 45 26 12 7 8 1 0 72 15 2136
2017 Federal regulators 49 27 9 7 7 0 0 77 14 4024
2017 Compliance, inspection and enforcement 46 28 12 7 7 0 0 74 14 16370
2017 Communications or public affairs 54 26 8 7 5 0 0 80 12 4249
2017 Access to information and privacy 56 26 9 5 4 0 0 82 9 1275
2017 Security 32 29 16 10 12 1 0 61 22 4914
2017 Science and technology 49 29 10 7 5 0 0 78 12 11093
2017 Library services 50 28 10 7 6 0 0 78 12 508
2017 Legal services 48 27 11 7 6 0 0 75 14 3445
2017 Administration and operations 53 26 10 6 5 0 0 80 11 25863
2017 Human resources 57 25 8 5 4 0 0 82 10 8321
2017 Financial management 53 27 10 6 4 0 0 80 10 6776
2017 Procurement 51 28 11 6 4 0 0 79 10 2787
2017 Real property 49 27 11 6 6 0 0 76 13 2937
2017 Materiel management 47 28 11 7 6 0 0 76 13 1524
2017 Information management 54 26 9 6 4 0 0 81 10 3680
2017 Information technology 53 27 10 5 4 0 0 80 10 11565
2017 Internal audit 51 30 8 6 5 0 0 81 11 973
2017 Evaluation 52 27 8 6 6 0 0 80 12 1328
2017 Data sciences 56 27 8 5 4 0 0 83 9 2213
2017 Policy 51 27 8 8 5 0 0 78 13 8107
2017 Project management 51 28 9 7 5 0 0 79 12 7146
2017 Other services to the public 49 27 11 7 6 0 0 76 13 8252
2017 None of the above 46 28 12 7 7 0 0 75 13 20971
2014 Client contact centre 44 34 11 6 5 0 0 78 10 10904
2014 Health care practitioners 41 29 12 9 8 0 0 71 17 2482
2014 Federal regulators 48 28 10 7 5 0 0 77 12 4882
2014 Compliance, inspection and enforcement 45 31 10 7 6 0 0 76 14 19021
2014 Communications or public affairs 50 29 9 7 5 0 0 79 12 4591
2014 Access to information and privacy 53 28 7 6 4 0 0 82 11 1328
2014 Security 31 31 19 9 9 1 0 63 18 6370
2014 Science and technology 45 31 11 8 5 0 0 77 13 10893
2014 Library services 46 31 11 7 4 1 0 78 12 521
2014 Legal services 47 28 10 8 6 0 0 76 13 3614
2014 Administration and operations 50 28 10 6 5 0 0 79 11 29195
2014 Human resources 53 27 9 6 5 0 0 80 11 8771
2014 Financial management 50 28 10 6 5 0 0 79 11 7438
2014 Procurement 45 31 11 7 5 0 0 76 12 2957
2014 Real property 45 31 11 7 5 0 0 76 12 3466
2014 Materiel management 44 30 12 7 7 0 0 74 14 1938
2014 Information management 50 28 10 6 5 0 0 79 11 4628
2014 Information technology 50 29 10 6 5 0 0 79 11 13575
2014 Internal audit 47 34 8 6 4 0 0 82 11 1095
2014 Evaluation 49 29 8 8 6 0 0 78 13 1669
2014 Other services to the public 46 30 11 7 6 0 0 76 13 11740
2014 None of the above 44 30 11 8 6 1 0 75 14 26751
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 41 14 10 4 1 2 71 15 1156
2017 Health care practitioners 24 40 11 13 7 2 3 66 22 338
2017 Federal regulators 26 36 15 11 5 2 5 67 17 1213
2017 Compliance, inspection and enforcement 26 35 14 13 7 1 3 64 21 2517
2017 Communications or public affairs 28 37 13 9 4 3 6 71 14 1107
2017 Access to information and privacy 31 33 15 6 7 2 7 70 13 209
2017 Security 19 38 17 14 9 1 2 59 23 1003
2017 Science and technology 17 32 19 11 7 5 9 57 20 2945
2017 Library services 20 32 19 9 4 5 11 62 15 110
2017 Legal services 31 37 12 11 3 3 3 72 15 441
2017 Administration and operations 28 38 12 10 5 2 4 71 16 5575
2017 Human resources 33 36 12 7 3 2 6 75 11 2127
2017 Financial management 26 34 14 10 4 3 8 68 16 2345
2017 Procurement 25 36 17 10 3 3 5 67 14 797
2017 Real property 23 36 17 11 7 2 6 64 18 970
2017 Materiel management 23 39 16 11 6 2 4 65 18 377
2017 Information management 27 37 16 9 5 2 4 69 15 761
2017 Information technology 25 35 15 11 5 4 6 66 17 3059
2017 Internal audit 30 31 12 8 6 4 8 70 17 295
2017 Evaluation 25 34 11 10 6 7 6 68 19 233
2017 Data sciences 25 36 12 11 4 4 9 70 16 561
2017 Policy 22 35 14 11 5 5 8 66 18 2400
2017 Project management 24 38 14 10 4 3 7 69 16 2133
2017 Other services to the public 24 38 13 15 7 1 3 64 22 1283
2017 None of the above 23 36 14 11 7 3 5 64 20 4154
2014 Client contact centre 24 41 13 11 6 2 3 68 18 1321
2014 Health care practitioners 22 38 14 14 8 1 2 62 23 406
2014 Federal regulators 26 35 14 9 5 4 6 68 16 1441
2014 Compliance, inspection and enforcement 26 36 13 12 7 2 3 66 20 3128
2014 Communications or public affairs 32 34 12 8 4 3 6 73 13 1212
2014 Access to information and privacy 33 33 11 9 4 3 7 73 14 219
2014 Security 18 37 17 14 10 1 3 57 25 1230
2014 Science and technology 17 35 18 10 6 5 9 60 19 3103
2014 Library services 29 28 11 15 3 7 7 67 20 106
2014 Legal services 27 37 13 10 6 2 5 69 17 512
2014 Administration and operations 30 37 13 10 5 2 4 71 15 6580
2014 Human resources 36 33 11 7 4 2 7 76 12 2184
2014 Financial management 26 36 14 8 3 4 8 70 14 2495
2014 Procurement 27 34 18 10 4 3 4 65 16 826
2014 Real property 22 38 17 10 7 2 4 64 18 1122
2014 Materiel management 24 37 15 11 7 1 4 65 19 479
2014 Information management 27 35 16 8 6 3 4 67 15 1040
2014 Information technology 25 35 16 9 5 4 6 67 16 3690
2014 Internal audit 25 32 16 10 7 4 6 63 19 303
2014 Evaluation 21 36 15 13 5 5 5 63 20 286
2014 Other services to the public 24 37 14 13 7 2 3 64 21 2017
2014 None of the above 24 35 15 11 7 3 6 64 19 6014

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 32 16 7 5 9 1 69 14 10122
2017 Health care practitioners 24 31 17 10 10 8 0 60 22 2143
2017 Federal regulators 24 32 16 12 10 6 0 60 24 4031
2017 Compliance, inspection and enforcement 23 28 17 12 13 8 0 55 27 16395
2017 Communications or public affairs 31 34 14 8 5 8 0 71 14 4253
2017 Access to information and privacy 35 31 13 7 6 7 1 72 14 1276
2017 Security 14 25 18 16 23 4 0 40 41 4925
2017 Science and technology 27 32 16 9 6 9 0 65 17 11119
2017 Library services 29 31 14 8 3 14 1 70 14 513
2017 Legal services 32 31 14 9 7 8 0 68 17 3454
2017 Administration and operations 31 34 15 9 6 6 0 68 16 25911
2017 Human resources 27 37 14 10 6 6 0 68 17 8338
2017 Financial management 30 36 16 8 6 5 0 69 15 6791
2017 Procurement 31 35 16 8 5 5 1 70 14 2793
2017 Real property 24 34 18 10 8 5 0 61 19 2949
2017 Materiel management 28 33 14 9 9 6 1 65 20 1527
2017 Information management 31 32 15 9 5 7 0 69 15 3687
2017 Information technology 28 31 18 8 6 10 0 65 15 11572
2017 Internal audit 31 35 14 8 4 8 0 72 13 976
2017 Evaluation 29 33 14 9 6 10 0 69 16 1331
2017 Data sciences 33 32 14 8 4 10 0 71 13 2217
2017 Policy 33 34 13 9 6 6 0 71 16 8129
2017 Project management 29 35 16 10 6 5 0 67 16 7155
2017 Other services to the public 30 29 15 10 8 8 0 64 20 8280
2017 None of the above 25 30 17 11 9 7 1 60 22 21025
2014 Client contact centre 25 34 18 8 5 10 0 65 15 10904
2014 Health care practitioners 22 30 20 12 9 7 0 56 23 2485
2014 Federal regulators 24 32 16 11 8 8 0 62 21 4879
2014 Compliance, inspection and enforcement 22 30 17 11 11 8 0 57 24 19028
2014 Communications or public affairs 27 35 15 10 5 8 0 68 16 4593
2014 Access to information and privacy 32 33 15 8 4 7 1 70 13 1327
2014 Security 14 27 19 17 19 4 0 43 38 6371
2014 Science and technology 22 33 18 10 6 10 0 61 18 10888
2014 Library services 25 32 15 7 7 13 1 66 16 521
2014 Legal services 31 32 16 9 5 8 0 67 15 3614
2014 Administration and operations 28 35 15 9 6 6 0 67 17 29201
2014 Human resources 24 37 16 11 6 6 0 64 19 8776
2014 Financial management 28 38 15 8 5 6 0 69 15 7440
2014 Procurement 26 36 16 9 6 6 0 66 16 2958
2014 Real property 24 35 18 10 7 5 0 63 18 3467
2014 Materiel management 25 34 16 10 9 5 1 63 20 1940
2014 Information management 28 33 17 8 5 9 1 67 14 4631
2014 Information technology 25 32 18 9 6 11 0 64 16 13569
2014 Internal audit 28 37 14 10 6 6 0 68 17 1098
2014 Evaluation 25 32 15 10 7 11 0 64 19 1668
2014 Other services to the public 26 30 17 10 9 8 0 60 21 11732
2014 None of the above 23 31 17 11 9 8 0 60 22 26736

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 32 19 10 8 4 0 61 19 10125
2017 Health care practitioners 20 30 18 15 13 3 0 52 29 2143
2017 Federal regulators 19 31 18 16 13 2 0 52 30 4028
2017 Compliance, inspection and enforcement 18 27 18 16 18 3 0 47 35 16401
2017 Communications or public affairs 29 35 15 12 6 3 0 66 19 4252
2017 Access to information and privacy 34 30 16 10 7 3 1 66 18 1277
2017 Security 12 23 16 19 28 1 0 36 48 4921
2017 Science and technology 20 32 18 14 11 3 0 55 26 11113
2017 Library services 25 30 18 16 6 5 0 58 23 513
2017 Legal services 26 30 15 14 12 3 0 58 27 3457
2017 Administration and operations 28 33 17 11 8 2 0 63 20 25918
2017 Human resources 25 37 17 12 7 2 0 63 19 8331
2017 Financial management 29 36 17 10 7 2 0 66 17 6789
2017 Procurement 28 33 19 10 7 2 0 63 18 2792
2017 Real property 20 33 18 14 12 2 0 54 27 2947
2017 Materiel management 25 33 17 12 10 2 0 59 23 1528
2017 Information management 28 32 19 11 8 3 0 61 19 3685
2017 Information technology 23 31 20 14 10 3 0 55 25 11570
2017 Internal audit 29 36 16 11 5 3 0 67 17 975
2017 Evaluation 26 34 17 12 7 4 0 62 19 1331
2017 Data sciences 29 34 16 11 6 3 0 65 19 2215
2017 Policy 30 35 14 12 7 2 0 66 20 8120
2017 Project management 24 35 17 13 8 2 0 61 22 7145
2017 Other services to the public 27 29 15 14 11 3 0 58 26 8272
2017 None of the above 22 30 17 14 13 3 0 54 28 21012
2014 Client contact centre 22 32 22 12 8 4 0 56 21 10908
2014 Health care practitioners 17 28 19 17 15 3 0 47 33 2481
2014 Federal regulators 20 32 18 17 12 2 0 53 29 4879
2014 Compliance, inspection and enforcement 18 29 18 17 16 2 0 48 33 19026
2014 Communications or public affairs 24 35 18 13 7 3 0 60 21 4591
2014 Access to information and privacy 31 33 18 10 6 3 1 66 16 1327
2014 Security 12 24 19 19 24 2 0 37 44 6370
2014 Science and technology 16 30 21 18 13 3 0 47 31 10890
2014 Library services 22 30 20 13 12 3 0 54 25 520
2014 Legal services 23 32 18 15 11 2 0 55 27 3616
2014 Administration and operations 25 33 18 13 9 2 0 60 22 29205
2014 Human resources 22 36 18 13 8 2 0 60 22 8769
2014 Financial management 25 36 18 11 7 2 0 63 18 7440
2014 Procurement 22 34 20 13 8 2 0 57 22 2959
2014 Real property 19 32 22 14 10 2 0 52 25 3465
2014 Materiel management 20 33 19 14 12 1 0 54 27 1940
2014 Information management 24 33 19 13 7 3 0 59 21 4633
2014 Information technology 19 31 20 15 11 4 0 52 27 13573
2014 Internal audit 26 35 18 12 7 2 0 63 19 1097
2014 Evaluation 21 32 20 14 9 4 0 56 24 1667
2014 Other services to the public 22 29 19 15 13 3 0 52 28 11725
2014 None of the above 20 30 19 15 13 3 0 52 29 26742

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 28 22 13 9 8 0 52 24 10101
2017 Health care practitioners 14 29 18 19 15 5 0 45 36 2139
2017 Federal regulators 14 28 19 20 15 4 0 43 37 4027
2017 Compliance, inspection and enforcement 12 24 19 20 19 6 0 38 42 16384
2017 Communications or public affairs 20 32 18 16 8 6 0 56 25 4247
2017 Access to information and privacy 26 28 18 12 8 7 1 59 22 1280
2017 Security 9 20 19 21 28 3 0 30 50 4919
2017 Science and technology 13 27 22 18 12 7 0 44 33 11120
2017 Library services 17 27 20 18 7 11 0 50 28 513
2017 Legal services 17 28 18 17 13 7 0 49 32 3451
2017 Administration and operations 20 32 19 15 9 5 0 55 25 25891
2017 Human resources 17 34 19 16 9 5 0 54 25 8331
2017 Financial management 20 34 20 14 7 5 0 57 22 6772
2017 Procurement 20 33 22 12 7 4 0 56 21 2788
2017 Real property 13 31 20 18 13 4 0 46 33 2950
2017 Materiel management 17 30 19 18 11 4 1 49 31 1525
2017 Information management 21 29 20 14 8 7 0 54 24 3685
2017 Information technology 16 28 22 16 12 7 0 47 30 11559
2017 Internal audit 20 34 19 14 6 7 0 58 21 973
2017 Evaluation 18 30 21 15 8 8 0 52 25 1330
2017 Data sciences 21 31 18 15 7 8 0 56 24 2215
2017 Policy 20 35 16 16 9 4 0 57 26 8114
2017 Project management 16 32 19 18 11 4 0 50 29 7150
2017 Other services to the public 19 26 19 16 13 6 0 49 31 8258
2017 None of the above 16 26 20 17 14 6 1 46 33 21009
2014 Client contact centre 15 29 24 16 9 7 0 47 26 10909
2014 Health care practitioners 12 24 19 21 18 5 0 38 41 2483
2014 Federal regulators 13 29 20 20 14 4 0 44 36 4881
2014 Compliance, inspection and enforcement 12 25 20 20 18 5 0 39 40 19022
2014 Communications or public affairs 16 32 21 17 8 5 0 51 27 4590
2014 Access to information and privacy 22 31 21 13 6 6 0 57 21 1327
2014 Security 8 22 21 22 25 2 0 31 48 6369
2014 Science and technology 10 25 22 21 16 6 0 37 39 10882
2014 Library services 15 27 20 17 13 9 0 45 32 520
2014 Legal services 16 28 20 19 12 6 0 46 32 3612
2014 Administration and operations 18 31 20 16 10 5 0 52 28 29197
2014 Human resources 15 33 20 18 10 4 0 50 29 8771
2014 Financial management 17 34 21 15 8 5 0 54 24 7434
2014 Procurement 14 31 24 17 9 4 0 47 28 2960
2014 Real property 12 28 24 20 13 3 0 41 33 3464
2014 Materiel management 14 28 21 18 14 4 0 45 33 1938
2014 Information management 17 30 21 16 9 7 0 50 27 4631
2014 Information technology 14 26 23 18 13 7 0 43 33 13562
2014 Internal audit 16 34 21 16 8 5 0 53 25 1095
2014 Evaluation 13 30 22 17 10 8 0 47 30 1666
2014 Other services to the public 15 26 20 19 14 6 0 44 35 11728
2014 None of the above 13 27 20 19 15 6 0 43 36 26730

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 28 19 12 11 8 0 55 25 10118
2017 Health care practitioners 17 26 18 15 18 7 0 45 36 2145
2017 Federal regulators 18 28 17 15 16 6 0 48 34 4031
2017 Compliance, inspection and enforcement 15 24 17 16 23 6 0 41 41 16402
2017 Communications or public affairs 24 30 16 14 10 6 0 57 26 4250
2017 Access to information and privacy 30 26 18 10 9 6 0 60 21 1279
2017 Security 10 17 16 17 36 4 0 28 56 4919
2017 Science and technology 18 29 18 15 13 7 0 50 31 11116
2017 Library services 22 29 17 13 10 9 0 56 26 512
2017 Legal services 20 25 16 15 17 7 0 49 34 3455
2017 Administration and operations 24 29 17 13 12 6 0 56 26 25909
2017 Human resources 23 33 17 13 9 6 0 59 23 8333
2017 Financial management 24 32 17 12 10 5 0 59 23 6787
2017 Procurement 23 29 19 13 11 5 0 56 25 2794
2017 Real property 18 27 19 15 16 5 0 47 32 2948
2017 Materiel management 20 27 16 15 15 6 0 51 32 1528
2017 Information management 24 27 18 13 10 7 0 55 25 3684
2017 Information technology 19 27 19 14 14 7 0 50 30 11568
2017 Internal audit 25 34 15 11 9 6 0 63 21 976
2017 Evaluation 23 28 17 13 11 7 0 55 26 1331
2017 Data sciences 26 29 16 12 10 7 0 58 24 2217
2017 Policy 22 30 15 15 13 5 0 55 30 8123
2017 Project management 20 30 17 15 13 5 0 52 29 7153
2017 Other services to the public 22 25 16 14 16 7 0 50 33 8275
2017 None of the above 19 24 17 14 18 7 0 47 35 21018
2014 Client contact centre 19 28 20 13 11 8 0 51 27 10909
2014 Health care practitioners 14 21 18 18 21 8 0 39 41 2479
2014 Federal regulators 17 27 18 16 16 6 0 47 34 4881
2014 Compliance, inspection and enforcement 15 24 18 16 21 6 0 42 39 19029
2014 Communications or public affairs 19 30 18 14 12 6 0 52 28 4592
2014 Access to information and privacy 27 29 18 11 9 6 0 59 22 1328
2014 Security 9 17 19 18 32 5 0 27 53 6371
2014 Science and technology 13 26 20 17 17 7 0 42 37 10892
2014 Library services 21 29 17 13 12 8 0 54 28 521
2014 Legal services 17 24 18 18 16 7 0 45 36 3613
2014 Administration and operations 20 28 18 14 13 6 0 52 29 29197
2014 Human resources 20 31 17 15 11 5 0 54 27 8770
2014 Financial management 20 31 19 13 11 6 0 54 26 7439
2014 Procurement 16 29 21 15 14 5 0 47 30 2957
2014 Real property 15 26 22 17 14 5 0 43 33 3461
2014 Materiel management 17 25 20 14 18 5 0 44 35 1938
2014 Information management 20 27 19 14 12 7 0 51 28 4631
2014 Information technology 16 26 19 15 15 8 0 46 33 13564
2014 Internal audit 21 31 17 15 9 6 0 55 26 1097
2014 Evaluation 18 26 20 16 12 8 0 48 30 1667
2014 Other services to the public 18 24 18 16 18 7 0 45 36 11730
2014 None of the above 16 25 18 16 18 7 0 44 37 26737

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 33 19 13 9 5 0 57 23 10103
2017 Health care practitioners 14 29 18 17 17 4 0 45 36 2142
2017 Federal regulators 14 31 18 19 15 3 0 46 35 4016
2017 Compliance, inspection and enforcement 13 28 17 18 19 4 0 43 39 16377
2017 Communications or public affairs 20 34 16 17 9 3 0 56 27 4248
2017 Access to information and privacy 27 33 14 12 10 4 0 63 23 1279
2017 Security 9 21 16 21 31 2 0 30 53 4922
2017 Science and technology 14 31 20 19 12 4 0 47 32 11111
2017 Library services 17 33 17 14 11 6 0 54 27 511
2017 Legal services 17 28 17 21 14 4 0 47 36 3446
2017 Administration and operations 20 33 17 16 11 3 0 55 28 25878
2017 Human resources 18 36 16 17 10 3 0 56 28 8324
2017 Financial management 20 35 18 16 9 2 0 56 25 6779
2017 Procurement 20 36 18 14 9 2 0 58 24 2791
2017 Real property 14 32 19 18 13 3 0 48 32 2941
2017 Materiel management 16 33 17 16 15 3 0 50 32 1525
2017 Information management 20 34 16 15 11 4 0 56 27 3681
2017 Information technology 17 32 18 16 12 4 0 51 29 11568
2017 Internal audit 21 38 15 15 7 5 0 62 23 974
2017 Evaluation 18 33 16 18 9 5 0 54 28 1330
2017 Data sciences 21 34 17 15 9 4 0 57 25 2216
2017 Policy 17 34 15 19 12 3 0 52 32 8116
2017 Project management 16 34 17 18 12 2 0 52 31 7145
2017 Other services to the public 19 31 15 16 14 4 0 52 32 8260
2017 None of the above 16 28 17 18 16 4 1 47 35 20989
2014 Client contact centre 17 34 21 15 10 4 0 52 26 10906
2014 Health care practitioners 13 28 18 20 18 3 0 42 39 2479
2014 Federal regulators 13 31 18 20 15 2 0 46 36 4876
2014 Compliance, inspection and enforcement 13 30 18 19 17 3 0 45 37 19019
2014 Communications or public affairs 15 35 16 20 10 3 0 52 32 4589
2014 Access to information and privacy 25 35 17 14 7 3 0 61 21 1325
2014 Security 8 23 19 22 27 1 0 31 50 6371
2014 Science and technology 11 30 21 21 14 3 0 42 37 10887
2014 Library services 15 30 16 19 15 3 0 48 35 520
2014 Legal services 15 29 19 20 14 3 0 45 36 3613
2014 Administration and operations 17 34 17 18 12 2 0 52 30 29191
2014 Human resources 16 34 17 19 12 2 0 51 32 8772
2014 Financial management 16 36 17 17 12 2 0 53 29 7434
2014 Procurement 15 34 20 17 12 2 0 50 29 2956
2014 Real property 13 32 21 19 13 2 0 46 33 3459
2014 Materiel management 15 31 20 18 15 2 0 46 34 1938
2014 Information management 18 32 19 17 11 3 0 51 29 4628
2014 Information technology 14 31 19 18 14 4 0 47 33 13563
2014 Internal audit 18 36 17 17 9 2 0 55 27 1096
2014 Evaluation 15 32 20 19 10 4 0 49 31 1667
2014 Other services to the public 16 29 17 19 15 3 0 47 35 11728
2014 None of the above 13 29 18 20 16 3 0 44 38 26727
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 43 16 7 4 2 0 72 11 10113
2017 Health care practitioners 24 43 15 10 7 2 0 68 17 2144
2017 Federal regulators 23 41 16 12 6 1 0 65 18 4023
2017 Compliance, inspection and enforcement 22 39 18 12 8 1 0 61 20 16367
2017 Communications or public affairs 29 44 13 10 3 1 0 74 13 4249
2017 Access to information and privacy 37 40 13 5 3 2 0 78 9 1281
2017 Security 15 34 22 14 14 1 0 49 29 4923
2017 Science and technology 21 42 19 12 5 1 0 64 17 11094
2017 Library services 30 43 12 9 4 2 0 74 13 510
2017 Legal services 23 39 19 12 5 1 0 63 18 3443
2017 Administration and operations 29 42 16 8 4 1 0 71 13 25881
2017 Human resources 30 44 14 8 3 1 0 75 12 8327
2017 Financial management 29 44 15 7 3 1 0 74 10 6788
2017 Procurement 28 44 17 7 3 1 0 72 11 2792
2017 Real property 20 41 19 12 7 1 0 63 18 2941
2017 Materiel management 24 41 19 10 6 1 0 65 16 1527
2017 Information management 30 41 16 8 4 1 0 72 12 3680
2017 Information technology 24 41 18 10 5 1 0 66 15 11560
2017 Internal audit 32 45 13 7 3 1 0 77 10 973
2017 Evaluation 26 45 15 9 3 2 0 73 12 1329
2017 Data sciences 29 43 15 9 4 1 0 72 13 2216
2017 Policy 27 44 13 10 4 1 0 72 14 8115
2017 Project management 25 44 15 10 4 1 0 70 15 7147
2017 Other services to the public 28 39 17 10 6 1 0 68 16 8262
2017 None of the above 23 38 18 11 7 1 0 62 19 20981
2014 Client contact centre 26 43 18 7 4 2 0 70 12 10918
2014 Health care practitioners 21 40 19 11 7 2 0 62 19 2488
2014 Federal regulators 22 40 17 12 6 1 0 63 19 4884
2014 Compliance, inspection and enforcement 23 41 18 10 6 1 0 65 17 19035
2014 Communications or public affairs 28 42 14 11 4 2 0 71 15 4592
2014 Access to information and privacy 37 38 15 5 3 2 0 76 8 1328
2014 Security 15 36 22 14 11 1 0 52 25 6378
2014 Science and technology 18 41 20 13 7 2 0 60 20 10890
2014 Library services 23 39 18 12 6 2 0 63 18 521
2014 Legal services 20 37 21 13 6 2 0 59 20 3615
2014 Administration and operations 28 41 16 8 4 2 0 70 13 29215
2014 Human resources 29 43 15 8 4 1 0 73 12 8775
2014 Financial management 29 42 16 8 4 1 0 72 12 7440
2014 Procurement 24 42 20 8 4 2 0 67 13 2959
2014 Real property 21 41 20 11 6 1 0 62 17 3467
2014 Materiel management 22 39 18 11 8 2 0 62 19 1939
2014 Information management 28 41 17 9 4 2 0 70 13 4632
2014 Information technology 24 40 19 10 6 2 0 65 16 13577
2014 Internal audit 30 43 14 9 3 1 0 74 12 1097
2014 Evaluation 24 42 18 10 5 1 0 67 15 1670
2014 Other services to the public 25 39 18 10 6 2 0 66 16 11745
2014 None of the above 22 39 18 12 7 2 0 62 19 26759

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 44 12 4 2 3 0 82 6 10097
2017 Health care practitioners 37 42 11 5 2 2 1 81 8 2139
2017 Federal regulators 43 40 9 4 2 1 0 84 7 4016
2017 Compliance, inspection and enforcement 34 43 12 6 3 2 0 79 9 16357
2017 Communications or public affairs 43 40 8 3 1 3 0 87 5 4247
2017 Access to information and privacy 43 39 10 3 1 3 1 85 5 1277
2017 Security 25 41 17 8 8 1 0 67 16 4910
2017 Science and technology 38 43 11 4 1 2 0 83 5 11089
2017 Library services 45 40 9 2 1 3 1 88 3 509
2017 Legal services 45 38 9 3 1 3 0 86 5 3439
2017 Administration and operations 38 42 12 4 2 3 1 82 6 25845
2017 Human resources 38 43 11 3 1 4 1 84 4 8316
2017 Financial management 36 43 13 3 1 3 0 82 5 6773
2017 Procurement 37 43 13 3 2 2 0 81 5 2790
2017 Real property 31 44 14 6 2 2 0 77 8 2935
2017 Materiel management 35 40 14 5 3 2 1 78 8 1523
2017 Information management 40 39 12 3 1 4 1 82 5 3677
2017 Information technology 36 41 13 4 2 4 1 80 6 11555
2017 Internal audit 39 45 9 3 1 3 0 86 4 971
2017 Evaluation 43 39 10 3 2 3 0 85 5 1331
2017 Data sciences 43 40 10 3 1 3 0 85 5 2208
2017 Policy 47 38 8 3 1 2 0 88 4 8111
2017 Project management 39 42 11 4 2 2 0 83 6 7147
2017 Other services to the public 40 39 11 5 2 2 0 81 7 8261
2017 None of the above 35 40 14 5 3 3 1 78 8 20944
2014 Client contact centre 34 45 11 4 2 3 0 82 6 10915
2014 Health care practitioners 38 40 11 5 2 3 0 80 8 2484
2014 Federal regulators 45 38 7 5 2 2 0 85 7 4882
2014 Compliance, inspection and enforcement 38 43 9 5 2 2 0 83 7 19032
2014 Communications or public affairs 40 40 10 4 1 3 0 84 6 4589
2014 Access to information and privacy 43 38 10 3 1 3 1 84 5 1328
2014 Security 27 43 16 7 4 2 0 72 12 6374
2014 Science and technology 39 42 10 4 2 3 0 84 6 10892
2014 Library services 41 37 13 2 1 5 1 83 4 521
2014 Legal services 49 35 8 3 1 3 0 87 5 3616
2014 Administration and operations 39 41 11 4 1 4 1 83 6 29201
2014 Human resources 38 41 12 3 1 4 1 83 4 8775
2014 Financial management 36 43 11 3 1 4 1 83 5 7437
2014 Procurement 37 42 12 4 2 3 0 82 6 2957
2014 Real property 36 43 12 5 2 2 0 81 6 3467
2014 Materiel management 35 40 14 5 3 3 1 77 8 1938
2014 Information management 38 40 13 3 1 4 1 82 5 4629
2014 Information technology 36 40 12 4 2 4 1 81 6 13569
2014 Internal audit 37 45 9 3 2 3 0 85 5 1095
2014 Evaluation 41 42 9 4 1 3 0 86 5 1668
2014 Other services to the public 41 40 10 4 2 2 0 83 7 11742
2014 None of the above 37 40 12 5 2 4 1 81 7 26749

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 39 12 7 4 3 1 76 12 10098
2017 Health care practitioners 33 38 12 9 6 3 0 73 15 2141
2017 Federal regulators 37 37 11 8 4 3 1 76 13 4022
2017 Compliance, inspection and enforcement 33 38 12 9 5 2 1 73 14 16346
2017 Communications or public affairs 36 36 10 10 4 3 1 75 14 4244
2017 Access to information and privacy 43 32 10 6 4 4 1 79 11 1279
2017 Security 22 35 16 12 12 2 1 59 24 4913
2017 Science and technology 29 39 13 10 5 3 1 71 15 11092
2017 Library services 37 34 11 8 3 6 2 76 12 512
2017 Legal services 38 35 11 8 5 2 1 76 13 3444
2017 Administration and operations 38 37 11 7 4 2 1 77 12 25854
2017 Human resources 45 35 9 6 3 2 1 82 9 8321
2017 Financial management 35 38 12 8 4 3 1 76 12 6776
2017 Procurement 38 39 11 6 3 2 0 79 10 2785
2017 Real property 32 39 13 8 5 2 1 73 14 2938
2017 Materiel management 35 38 14 6 4 3 1 76 10 1522
2017 Information management 37 36 11 7 4 4 1 76 12 3680
2017 Information technology 34 37 13 7 4 3 1 75 12 11549
2017 Internal audit 43 35 11 6 3 2 1 80 10 969
2017 Evaluation 35 37 11 8 5 4 1 76 13 1329
2017 Data sciences 33 37 13 9 4 3 1 73 13 2216
2017 Policy 37 35 11 8 4 3 1 76 13 8105
2017 Project management 35 38 11 9 4 3 1 75 13 7141
2017 Other services to the public 36 36 11 8 5 3 1 75 13 8249
2017 None of the above 33 35 13 8 6 3 1 71 15 20965
2014 Client contact centre 35 41 11 7 3 2 1 78 10 10912
2014 Health care practitioners 34 38 11 9 6 2 0 73 16 2485
2014 Federal regulators 39 36 10 7 4 2 1 78 12 4881
2014 Compliance, inspection and enforcement 37 38 10 7 4 2 1 78 12 19030
2014 Communications or public affairs 38 38 9 8 4 2 1 78 12 4590
2014 Access to information and privacy 43 34 10 6 3 3 1 80 10 1330
2014 Security 24 38 15 11 8 3 1 64 20 6369
2014 Science and technology 32 40 12 8 4 3 1 75 13 10891
2014 Library services 33 33 13 7 7 6 1 71 15 520
2014 Legal services 42 35 9 7 4 2 1 78 12 3616
2014 Administration and operations 40 37 10 7 4 2 1 79 11 29208
2014 Human resources 47 35 7 5 3 2 1 84 8 8776
2014 Financial management 36 39 11 7 4 3 1 77 12 7441
2014 Procurement 39 41 10 5 3 2 0 82 8 2958
2014 Real property 37 39 13 6 3 2 1 78 9 3467
2014 Materiel management 36 36 12 7 5 3 1 75 12 1940
2014 Information management 37 37 11 7 3 3 1 77 11 4632
2014 Information technology 35 37 12 7 4 4 1 76 12 13570
2014 Internal audit 42 37 9 6 4 1 1 80 11 1096
2014 Evaluation 37 37 10 8 4 4 1 77 13 1670
2014 Other services to the public 37 37 11 7 4 3 1 77 12 11749
2014 None of the above 35 36 12 8 5 3 1 74 13 26752

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 34 20 10 5 6 2 63 16 10105
2017 Health care practitioners 25 35 18 11 7 3 1 63 19 2144
2017 Federal regulators 26 35 18 11 6 3 0 63 18 4025
2017 Compliance, inspection and enforcement 23 35 20 11 7 3 1 60 19 16361
2017 Communications or public affairs 24 33 18 13 6 6 1 61 20 4252
2017 Access to information and privacy 28 34 17 9 5 6 2 67 15 1279
2017 Security 15 34 22 13 13 3 1 51 27 4916
2017 Science and technology 20 35 21 12 6 5 1 59 19 11100
2017 Library services 24 36 19 9 4 5 2 65 15 512
2017 Legal services 28 33 17 11 6 4 1 65 17 3446
2017 Administration and operations 26 34 19 10 5 5 1 64 17 25875
2017 Human resources 31 34 16 10 4 4 1 69 14 8329
2017 Financial management 26 35 18 10 5 5 1 65 16 6777
2017 Procurement 29 37 19 7 4 3 1 69 12 2786
2017 Real property 22 35 22 10 6 3 1 60 17 2942
2017 Materiel management 29 36 18 8 6 3 1 67 14 1526
2017 Information management 25 32 20 10 6 6 1 61 17 3678
2017 Information technology 22 33 22 11 6 6 1 59 17 11560
2017 Internal audit 31 35 17 8 5 3 1 69 13 973
2017 Evaluation 25 34 20 12 5 4 1 62 17 1329
2017 Data sciences 22 33 20 12 6 5 1 60 19 2213
2017 Policy 24 35 17 13 6 5 1 62 20 8111
2017 Project management 25 34 18 12 6 4 1 62 19 7140
2017 Other services to the public 24 35 18 11 7 4 1 62 19 8261
2017 None of the above 22 33 20 11 7 5 2 59 20 20975
2014 Client contact centre 25 36 20 9 4 5 2 65 14 10919
2014 Health care practitioners 25 35 17 12 8 3 1 62 21 2485
2014 Federal regulators 27 34 19 11 5 3 1 64 17 4881
2014 Compliance, inspection and enforcement 27 36 18 10 6 3 1 65 16 19027
2014 Communications or public affairs 25 32 18 13 5 6 1 61 20 4591
2014 Access to information and privacy 29 31 20 9 5 5 2 64 15 1326
2014 Security 14 33 22 14 11 4 1 50 27 6377
2014 Science and technology 20 36 22 11 6 5 1 59 18 10887
2014 Library services 23 34 17 10 7 7 2 63 18 520
2014 Legal services 29 35 17 9 6 4 1 67 16 3615
2014 Administration and operations 26 34 19 10 5 5 1 64 16 29206
2014 Human resources 32 34 16 8 4 5 1 70 13 8775
2014 Financial management 24 34 20 10 5 5 1 62 16 7434
2014 Procurement 29 36 19 7 4 4 1 68 12 2956
2014 Real property 24 36 22 9 5 3 1 62 15 3468
2014 Materiel management 27 35 19 8 7 3 2 64 16 1936
2014 Information management 22 33 21 10 6 6 2 60 17 4626
2014 Information technology 20 31 22 11 7 7 2 56 19 13574
2014 Internal audit 31 34 16 9 3 4 2 70 13 1097
2014 Evaluation 23 34 20 11 6 5 1 60 18 1669
2014 Other services to the public 24 34 19 10 7 4 1 62 18 11748
2014 None of the above 22 33 20 11 7 5 2 59 20 26748

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 27 18 12 10 9 3 54 26 10092
2017 Health care practitioners 17 27 16 16 16 7 1 48 34 2144
2017 Federal regulators 17 23 16 16 16 9 2 45 37 4026
2017 Compliance, inspection and enforcement 17 26 16 17 17 7 1 46 37 16350
2017 Communications or public affairs 17 22 17 15 12 13 4 48 32 4250
2017 Access to information and privacy 22 24 16 13 12 11 4 53 29 1279
2017 Security 12 25 16 17 25 4 1 39 44 4915
2017 Science and technology 17 28 18 14 12 10 2 50 30 11094
2017 Library services 22 23 15 13 9 14 3 54 27 511
2017 Legal services 14 18 16 16 19 13 3 38 42 3444
2017 Administration and operations 20 25 17 14 13 9 3 50 31 25870
2017 Human resources 21 24 17 13 12 8 5 52 29 8322
2017 Financial management 18 24 19 13 12 10 4 49 29 6777
2017 Procurement 19 28 19 12 12 8 2 52 27 2784
2017 Real property 18 27 20 13 14 6 2 49 29 2935
2017 Materiel management 22 31 16 12 12 6 1 57 26 1522
2017 Information management 20 25 18 13 11 10 3 52 28 3679
2017 Information technology 19 24 19 13 11 12 2 50 27 11560
2017 Internal audit 20 26 15 13 11 11 5 54 28 971
2017 Evaluation 18 22 18 15 13 13 3 47 32 1325
2017 Data sciences 18 22 18 14 10 13 4 49 30 2215
2017 Policy 15 19 17 15 15 14 4 42 38 8105
2017 Project management 17 22 18 15 15 10 3 45 34 7130
2017 Other services to the public 20 26 16 15 14 8 2 51 32 8260
2017 None of the above 18 24 16 14 15 9 3 48 34 20948
2014 Client contact centre 18 27 18 15 11 8 2 50 29 10915
2014 Health care practitioners 15 23 17 17 18 8 1 42 39 2483
2014 Federal regulators 16 22 17 17 16 10 3 43 38 4884
2014 Compliance, inspection and enforcement 16 26 17 17 17 7 1 45 37 19026
2014 Communications or public affairs 14 21 18 18 15 11 4 41 38 4591
2014 Access to information and privacy 21 23 18 14 12 10 3 50 30 1329
2014 Security 12 26 18 18 21 4 1 40 41 6374
2014 Science and technology 15 26 19 16 14 10 2 46 34 10893
2014 Library services 17 26 14 16 10 14 3 51 32 520
2014 Legal services 14 18 17 17 18 12 3 38 42 3614
2014 Administration and operations 18 24 17 15 15 8 2 47 33 29204
2014 Human resources 20 24 16 15 14 8 3 50 32 8772
2014 Financial management 16 24 18 15 14 10 3 46 33 7438
2014 Procurement 16 25 21 14 13 8 2 46 31 2956
2014 Real property 17 25 19 14 15 8 2 47 32 3465
2014 Materiel management 20 27 19 13 14 6 1 51 29 1940
2014 Information management 17 23 18 15 14 10 2 46 33 4630
2014 Information technology 16 24 20 14 13 11 2 47 30 13572
2014 Internal audit 18 24 18 13 14 9 4 47 31 1097
2014 Evaluation 14 21 17 16 16 13 2 42 38 1669
2014 Other services to the public 17 25 17 16 15 7 1 46 35 11742
2014 None of the above 15 23 17 16 17 10 2 43 37 26756

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 22 7 4 2 2 6 86 6 10121
2017 Health care practitioners 66 15 6 3 2 2 6 88 5 2145
2017 Federal regulators 61 19 9 4 2 1 4 84 7 4031
2017 Compliance, inspection and enforcement 64 16 8 3 2 2 6 87 5 16388
2017 Communications or public affairs 59 24 6 5 2 1 3 87 7 4249
2017 Access to information and privacy 64 19 6 4 2 2 3 88 6 1278
2017 Security 53 19 11 3 3 3 7 80 7 4925
2017 Science and technology 58 20 8 5 2 2 5 84 7 11110
2017 Library services 59 22 8 4 2 2 3 85 7 512
2017 Legal services 61 19 7 5 3 2 4 84 8 3457
2017 Administration and operations 62 19 7 4 2 1 5 86 6 25901
2017 Human resources 60 24 6 5 2 1 2 86 7 8330
2017 Financial management 56 26 8 5 2 1 3 85 7 6789
2017 Procurement 58 23 8 4 3 1 3 84 7 2790
2017 Real property 59 22 8 3 2 1 5 86 6 2947
2017 Materiel management 57 20 10 4 2 2 5 83 6 1527
2017 Information management 61 21 7 4 2 2 4 86 6 3683
2017 Information technology 52 24 10 5 3 2 3 80 9 11563
2017 Internal audit 59 23 7 4 2 1 4 86 7 973
2017 Evaluation 59 21 8 5 2 2 3 84 8 1332
2017 Data sciences 57 23 7 5 2 2 4 84 8 2218
2017 Policy 59 23 7 6 2 1 1 84 8 8116
2017 Project management 58 23 8 5 2 1 3 84 7 7156
2017 Other services to the public 65 15 7 2 2 2 7 88 4 8271
2017 None of the above 58 19 8 3 2 2 7 85 6 21007
2014 Client contact centre 56 23 7 4 3 2 6 85 7 10918
2014 Health care practitioners 64 16 7 3 3 1 5 86 6 2486
2014 Federal regulators 60 20 8 4 3 1 4 84 7 4880
2014 Compliance, inspection and enforcement 64 16 7 3 2 2 7 87 5 19030
2014 Communications or public affairs 58 25 7 5 2 1 2 86 8 4592
2014 Access to information and privacy 63 20 6 4 3 2 3 87 7 1329
2014 Security 53 19 10 3 3 3 8 81 7 6375
2014 Science and technology 57 20 9 4 3 1 5 83 8 10894
2014 Library services 55 26 8 4 3 1 4 85 7 519
2014 Legal services 61 20 8 4 3 1 4 85 7 3617
2014 Administration and operations 60 21 7 4 2 1 5 86 6 29211
2014 Human resources 59 24 7 5 2 1 3 86 7 8773
2014 Financial management 55 25 8 5 2 1 4 84 7 7441
2014 Procurement 57 23 9 4 3 1 3 84 7 2958
2014 Real property 57 23 9 3 2 1 5 85 5 3468
2014 Materiel management 57 21 9 3 2 2 5 84 6 1940
2014 Information management 58 22 9 4 2 2 4 84 6 4629
2014 Information technology 52 24 11 6 3 2 3 79 9 13571
2014 Internal audit 55 25 8 4 2 2 3 85 7 1097
2014 Evaluation 60 20 8 5 3 2 3 83 8 1670
2014 Other services to the public 64 16 7 3 2 2 6 87 5 11745
2014 None of the above 58 20 8 4 2 2 6 84 7 26750

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 22 5 3 2 2 2 89 5 10120
2017 Health care practitioners 70 16 5 3 1 2 3 91 4 2146
2017 Federal regulators 67 19 5 3 2 2 3 90 4 4026
2017 Compliance, inspection and enforcement 68 16 6 2 2 2 4 89 4 16377
2017 Communications or public affairs 68 20 5 1 0 3 2 93 2 4248
2017 Access to information and privacy 69 19 5 2 1 2 1 91 4 1277
2017 Security 61 20 9 2 2 2 3 86 5 4918
2017 Science and technology 65 20 6 2 1 3 3 90 4 11110
2017 Library services 66 21 5 3 1 2 1 91 4 512
2017 Legal services 66 20 5 3 1 3 3 91 4 3450
2017 Administration and operations 68 19 5 2 1 2 2 91 3 25890
2017 Human resources 69 21 4 2 1 2 2 93 3 8333
2017 Financial management 66 23 5 2 1 2 2 92 3 6786
2017 Procurement 66 22 5 2 2 2 1 91 4 2786
2017 Real property 66 20 6 1 1 2 3 91 3 2947
2017 Materiel management 66 19 7 1 1 2 3 89 3 1526
2017 Information management 66 20 6 2 1 2 3 91 3 3685
2017 Information technology 58 23 8 3 2 3 3 87 5 11557
2017 Internal audit 67 21 5 3 1 2 2 91 3 972
2017 Evaluation 68 20 5 2 1 2 2 91 3 1333
2017 Data sciences 67 20 5 2 1 3 2 91 3 2213
2017 Policy 68 19 5 2 1 3 2 92 3 8112
2017 Project management 66 21 6 2 1 2 2 90 3 7142
2017 Other services to the public 70 15 6 2 1 3 3 91 4 8261
2017 None of the above 64 19 7 2 2 3 4 89 4 21010
2014 Client contact centre 63 23 5 3 2 2 2 89 6 10916
2014 Health care practitioners 65 18 6 2 2 3 4 89 4 2482
2014 Federal regulators 66 18 6 3 1 3 3 90 4 4882
2014 Compliance, inspection and enforcement 68 17 6 2 2 2 4 90 4 19025
2014 Communications or public affairs 67 21 4 2 1 2 2 92 3 4591
2014 Access to information and privacy 69 19 4 2 1 2 2 92 4 1331
2014 Security 60 21 8 2 2 3 4 86 5 6374
2014 Science and technology 63 20 7 2 1 3 3 89 4 10890
2014 Library services 65 21 6 3 2 2 3 89 5 520
2014 Legal services 64 22 5 2 2 2 3 91 4 3616
2014 Administration and operations 67 20 5 2 1 2 3 91 3 29210
2014 Human resources 68 20 4 2 1 2 2 92 3 8771
2014 Financial management 66 23 5 2 1 2 2 92 3 7441
2014 Procurement 65 23 5 2 1 2 2 91 3 2959
2014 Real property 63 21 7 2 1 2 4 90 3 3468
2014 Materiel management 64 21 6 2 1 2 3 90 3 1939
2014 Information management 65 21 6 2 1 2 3 90 3 4626
2014 Information technology 57 23 9 3 2 4 3 85 5 13573
2014 Internal audit 63 23 6 2 1 3 2 90 4 1097
2014 Evaluation 64 21 6 3 1 3 3 90 4 1667
2014 Other services to the public 68 16 6 2 2 3 3 90 4 11743
2014 None of the above 64 19 6 2 2 3 4 89 4 26752

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 34 17 13 8 3 1 60 22 10106
2017 Health care practitioners 21 33 16 16 12 2 1 55 29 2145
2017 Federal regulators 20 33 15 16 13 2 0 54 30 4028
2017 Compliance, inspection and enforcement 16 30 17 18 17 2 0 47 35 16380
2017 Communications or public affairs 28 35 14 13 6 4 1 66 20 4243
2017 Access to information and privacy 31 32 15 10 7 4 1 66 18 1277
2017 Security 13 24 18 20 23 2 0 37 44 4916
2017 Science and technology 18 33 18 16 12 2 1 53 29 11109
2017 Library services 23 32 16 15 9 3 1 58 26 512
2017 Legal services 21 32 14 16 14 3 0 54 31 3450
2017 Administration and operations 26 33 15 13 9 3 1 61 23 25889
2017 Human resources 28 36 14 11 7 3 1 67 19 8315
2017 Financial management 31 36 13 10 7 2 0 69 17 6777
2017 Procurement 29 37 15 10 7 2 0 67 17 2787
2017 Real property 22 33 17 13 12 2 0 56 26 2946
2017 Materiel management 25 34 17 11 11 3 0 61 22 1524
2017 Information management 27 33 16 11 9 3 1 63 21 3678
2017 Information technology 22 34 17 14 11 2 0 57 26 11559
2017 Internal audit 29 38 14 11 7 2 1 68 18 975
2017 Evaluation 26 31 16 15 9 3 0 59 25 1333
2017 Data sciences 27 35 14 12 8 3 0 64 21 2214
2017 Policy 23 34 14 16 10 3 0 59 27 8109
2017 Project management 23 36 15 15 9 2 0 60 25 7141
2017 Other services to the public 22 30 17 15 13 3 1 54 29 8268
2017 None of the above 21 30 18 15 13 3 1 53 29 20993
2014 Client contact centre 20 34 19 14 10 3 1 56 24 10911
2014 Health care practitioners 15 28 18 20 17 2 1 44 38 2486
2014 Federal regulators 18 32 16 18 13 2 0 52 32 4884
2014 Compliance, inspection and enforcement 17 31 17 18 16 2 0 48 35 19025
2014 Communications or public affairs 24 34 15 15 10 2 1 59 25 4592
2014 Access to information and privacy 28 34 16 11 7 3 1 64 19 1331
2014 Security 11 25 21 20 20 3 0 37 41 6373
2014 Science and technology 15 30 19 19 15 2 0 47 34 10891
2014 Library services 21 28 16 16 13 4 1 52 31 520
2014 Legal services 17 31 15 19 16 2 0 49 36 3609
2014 Administration and operations 23 32 16 15 11 3 1 57 27 29205
2014 Human resources 24 35 14 15 10 3 0 60 25 8768
2014 Financial management 27 36 14 12 8 2 0 65 21 7436
2014 Procurement 22 35 18 14 10 2 0 58 24 2959
2014 Real property 16 30 20 17 15 2 0 47 32 3462
2014 Materiel management 21 32 17 14 14 2 0 54 28 1938
2014 Information management 23 32 18 14 11 3 1 56 25 4623
2014 Information technology 19 31 18 16 13 2 0 51 30 13574
2014 Internal audit 27 33 15 13 8 4 0 63 22 1098
2014 Evaluation 18 31 18 16 14 3 1 50 31 1670
2014 Other services to the public 19 30 17 16 14 3 1 51 31 11742
2014 None of the above 18 30 18 17 14 3 1 49 32 26759

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 27 17 16 15 3 3 50 32 10101
2017 Health care practitioners 14 23 18 15 20 4 6 41 39 2145
2017 Federal regulators 19 27 14 17 19 2 2 48 37 4029
2017 Compliance, inspection and enforcement 17 26 14 18 21 2 1 45 40 16374
2017 Communications or public affairs 22 29 13 16 13 4 3 55 31 4246
2017 Access to information and privacy 27 26 15 11 13 4 4 57 26 1280
2017 Security 13 25 16 16 25 2 2 40 43 4916
2017 Science and technology 17 26 14 18 21 2 3 45 40 11115
2017 Library services 15 21 17 20 20 3 4 39 43 513
2017 Legal services 14 22 12 18 28 3 3 39 49 3454
2017 Administration and operations 20 27 14 16 17 3 3 50 35 25883
2017 Human resources 23 29 14 15 14 3 3 56 30 8317
2017 Financial management 24 28 15 14 14 2 2 55 30 6785
2017 Procurement 24 29 15 13 15 2 2 56 29 2790
2017 Real property 19 28 16 15 18 2 3 48 35 2943
2017 Materiel management 17 27 16 14 20 2 4 47 36 1525
2017 Information management 19 25 15 16 18 3 3 48 36 3685
2017 Information technology 18 27 15 16 20 2 2 46 38 11562
2017 Internal audit 23 30 15 15 12 3 3 56 29 974
2017 Evaluation 20 29 13 17 16 3 2 52 35 1331
2017 Data sciences 24 29 12 14 14 3 3 57 30 2213
2017 Policy 23 28 12 16 17 3 2 53 35 8109
2017 Project management 20 29 13 17 17 2 2 51 35 7146
2017 Other services to the public 21 27 14 15 17 3 2 51 34 8274
2017 None of the above 18 25 16 16 19 3 4 46 37 20994
2014 Client contact centre 16 26 17 17 18 3 3 45 37 10915
2014 Health care practitioners 11 21 15 18 25 4 6 35 48 2487
2014 Federal regulators 16 26 14 19 21 2 2 44 42 4884
2014 Compliance, inspection and enforcement 16 27 15 18 21 2 1 45 40 19029
2014 Communications or public affairs 17 26 14 19 20 2 3 45 40 4589
2014 Access to information and privacy 21 27 17 14 15 4 3 51 31 1330
2014 Security 13 28 17 16 22 2 1 42 40 6373
2014 Science and technology 13 24 14 19 25 2 2 39 46 10897
2014 Library services 12 20 15 19 25 4 5 35 49 520
2014 Legal services 11 18 12 20 35 2 3 30 58 3614
2014 Administration and operations 17 25 15 18 21 2 3 43 41 29215
2014 Human resources 17 26 15 18 18 2 3 46 38 8771
2014 Financial management 20 26 15 16 18 2 2 48 37 7443
2014 Procurement 16 27 16 17 21 2 2 44 39 2958
2014 Real property 14 24 17 18 22 2 3 40 42 3469
2014 Materiel management 15 25 15 16 25 2 3 41 43 1939
2014 Information management 15 23 15 17 23 3 3 41 43 4631
2014 Information technology 15 24 16 18 24 2 2 40 43 13571
2014 Internal audit 21 25 15 17 18 2 3 49 36 1098
2014 Evaluation 14 24 13 21 23 3 2 40 46 1670
2014 Other services to the public 17 25 15 17 21 2 3 44 40 11741
2014 None of the above 15 24 16 17 23 3 3 41 42 26758

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 32 23 12 8 6 1 54 21 10108
2017 Health care practitioners 17 36 19 14 10 4 1 55 25 2146
2017 Federal regulators 18 38 20 13 8 3 0 58 22 4018
2017 Compliance, inspection and enforcement 14 30 23 15 12 5 0 47 29 16394
2017 Communications or public affairs 25 40 17 10 4 3 0 68 14 4243
2017 Access to information and privacy 27 35 18 8 5 6 1 66 14 1273
2017 Security 12 26 22 17 21 3 0 39 39 4921
2017 Science and technology 18 39 21 12 6 4 1 60 19 11113
2017 Library services 20 39 20 10 6 4 1 63 17 512
2017 Legal services 17 33 21 14 9 5 0 53 24 3455
2017 Administration and operations 22 36 20 10 6 4 1 61 18 25890
2017 Human resources 26 40 17 8 4 4 0 69 13 8331
2017 Financial management 24 40 19 8 5 4 0 67 13 6773
2017 Procurement 24 39 21 8 5 3 0 64 14 2792
2017 Real property 20 39 20 11 7 2 0 60 19 2944
2017 Materiel management 22 38 21 10 6 3 0 62 16 1527
2017 Information management 23 37 20 9 6 5 1 64 15 3681
2017 Information technology 21 36 22 10 6 4 0 60 17 11562
2017 Internal audit 22 39 18 9 5 5 1 66 16 976
2017 Evaluation 20 36 20 11 6 6 0 60 18 1327
2017 Data sciences 26 39 18 10 4 3 0 67 15 2214
2017 Policy 23 39 18 11 5 4 0 64 17 8110
2017 Project management 22 40 19 10 6 3 0 64 16 7144
2017 Other services to the public 18 33 20 14 9 5 0 54 25 8272
2017 None of the above 18 34 21 12 9 5 1 55 23 21000

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 37 13 4 3 3 1 79 7 10109
2017 Health care practitioners 37 35 17 3 3 4 1 75 7 2141
2017 Federal regulators 37 36 15 4 3 4 1 76 8 4023
2017 Compliance, inspection and enforcement 35 35 16 5 5 3 0 73 10 16369
2017 Communications or public affairs 42 35 12 3 2 5 0 81 6 4247
2017 Access to information and privacy 47 33 10 3 2 5 1 84 5 1275
2017 Security 23 32 22 8 10 3 1 58 19 4919
2017 Science and technology 36 38 15 4 2 5 1 78 6 11101
2017 Library services 36 38 12 5 3 5 1 79 8 511
2017 Legal services 34 35 16 5 5 6 0 73 11 3453
2017 Administration and operations 41 35 14 4 3 3 1 79 7 25866
2017 Human resources 44 37 11 3 2 3 1 84 5 8325
2017 Financial management 42 37 12 3 3 3 0 82 6 6783
2017 Procurement 41 35 15 3 2 3 0 79 6 2790
2017 Real property 34 36 17 4 4 3 1 73 8 2940
2017 Materiel management 36 37 16 4 3 3 1 76 7 1522
2017 Information management 40 35 14 3 2 4 1 79 6 3683
2017 Information technology 39 35 15 3 2 5 1 78 6 11559
2017 Internal audit 41 37 12 3 3 3 1 81 6 974
2017 Evaluation 40 35 13 3 3 5 0 80 7 1326
2017 Data sciences 43 34 12 3 2 4 1 82 5 2216
2017 Policy 38 36 13 5 3 6 0 78 8 8112
2017 Project management 39 37 14 4 2 4 0 79 7 7135
2017 Other services to the public 38 32 16 5 4 4 1 74 9 8269
2017 None of the above 34 34 17 5 4 5 1 72 9 20968
2014 Client contact centre 41 37 12 3 2 3 1 82 6 10913
2014 Health care practitioners 38 36 15 4 2 4 1 77 7 2485
2014 Federal regulators 42 33 13 4 2 5 0 80 6 4880
2014 Compliance, inspection and enforcement 41 34 13 4 3 3 1 78 8 19025
2014 Communications or public affairs 43 34 13 3 1 5 0 82 5 4592
2014 Access to information and privacy 49 29 12 2 2 5 1 83 4 1329
2014 Security 29 36 18 6 5 4 1 68 12 6372
2014 Science and technology 39 37 14 3 2 5 1 80 5 10887
2014 Library services 39 36 13 3 3 6 0 79 7 521
2014 Legal services 38 35 15 5 3 5 0 76 8 3612
2014 Administration and operations 43 34 13 3 2 4 0 81 6 29203
2014 Human resources 45 36 11 3 2 3 0 84 5 8767
2014 Financial management 44 37 11 3 2 4 1 84 5 7439
2014 Procurement 40 37 13 3 2 5 0 81 5 2957
2014 Real property 39 37 15 3 2 3 0 79 5 3465
2014 Materiel management 38 35 16 4 3 3 1 76 7 1938
2014 Information management 44 32 13 4 2 4 1 81 6 4628
2014 Information technology 44 32 13 3 2 6 1 81 5 13566
2014 Internal audit 45 35 10 3 2 4 0 84 6 1097
2014 Evaluation 42 34 12 3 3 6 0 80 6 1670
2014 Other services to the public 41 33 14 4 3 4 1 77 8 11737
2014 None of the above 37 34 15 4 3 6 1 76 8 26747

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 40 11 4 2 2 0 82 7 10109
2017 Health care practitioners 33 42 13 6 4 2 0 76 10 2144
2017 Federal regulators 35 41 13 6 4 2 0 77 10 4029
2017 Compliance, inspection and enforcement 32 39 14 7 5 2 0 73 13 16375
2017 Communications or public affairs 40 42 9 6 2 2 0 83 8 4249
2017 Access to information and privacy 49 33 10 4 2 3 0 84 6 1280
2017 Security 22 37 18 11 10 2 0 60 22 4914
2017 Science and technology 37 43 11 4 2 2 0 82 7 11102
2017 Library services 37 39 12 5 3 3 0 79 8 510
2017 Legal services 32 40 13 8 4 3 0 73 13 3449
2017 Administration and operations 40 39 11 5 3 2 0 81 7 25887
2017 Human resources 44 41 8 4 2 1 0 86 5 8329
2017 Financial management 42 40 10 4 2 2 0 84 6 6785
2017 Procurement 41 40 11 4 2 2 0 82 6 2778
2017 Real property 36 41 13 5 3 1 0 78 8 2948
2017 Materiel management 36 42 13 4 2 2 0 80 7 1524
2017 Information management 42 38 12 4 2 2 0 82 6 3679
2017 Information technology 40 40 12 4 2 3 0 82 6 11554
2017 Internal audit 41 41 10 4 3 2 0 83 7 975
2017 Evaluation 39 40 10 6 3 3 0 81 9 1332
2017 Data sciences 43 39 9 5 2 2 0 84 7 2216
2017 Policy 34 42 11 8 3 2 0 78 11 8119
2017 Project management 38 41 11 5 2 2 0 81 8 7144
2017 Other services to the public 38 38 13 6 3 2 0 77 10 8268
2017 None of the above 34 38 14 6 4 3 0 74 11 20984
2014 Client contact centre 39 39 12 5 2 2 0 80 7 10916
2014 Health care practitioners 34 38 14 8 4 2 0 73 12 2487
2014 Federal regulators 38 37 13 6 3 3 0 77 10 4881
2014 Compliance, inspection and enforcement 37 37 13 7 4 2 0 75 12 19027
2014 Communications or public affairs 41 38 11 6 2 3 0 81 8 4592
2014 Access to information and privacy 48 32 11 4 2 2 0 82 6 1330
2014 Security 26 37 18 10 7 3 0 64 17 6379
2014 Science and technology 37 40 12 5 2 3 0 80 7 10890
2014 Library services 36 36 14 5 5 4 0 75 10 521
2014 Legal services 36 37 14 7 4 3 0 75 11 3615
2014 Administration and operations 42 37 12 5 3 2 0 80 8 29212
2014 Human resources 44 38 9 5 2 2 0 83 7 8777
2014 Financial management 43 39 10 4 2 2 0 84 6 7442
2014 Procurement 38 40 12 4 2 3 0 81 7 2955
2014 Real property 37 39 14 5 3 2 0 78 7 3467
2014 Materiel management 36 38 14 6 4 2 0 76 10 1940
2014 Information management 42 36 12 5 2 2 0 80 7 4628
2014 Information technology 43 36 12 4 2 3 0 82 6 13575
2014 Internal audit 42 38 10 5 2 2 0 83 7 1095
2014 Evaluation 39 37 12 5 4 3 0 79 9 1670
2014 Other services to the public 39 36 13 6 4 2 0 76 10 11741
2014 None of the above 35 37 15 6 4 3 0 74 11 26765

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 39 9 4 3 0 0 84 7 10117
2017 Health care practitioners 37 40 10 7 5 0 0 77 13 2145
2017 Federal regulators 40 39 10 6 4 0 0 79 11 4028
2017 Compliance, inspection and enforcement 35 37 12 9 7 0 0 73 16 16389
2017 Communications or public affairs 50 36 8 4 2 0 0 86 6 4250
2017 Access to information and privacy 55 33 7 3 2 0 0 88 6 1277
2017 Security 24 36 14 13 13 0 0 60 26 4921
2017 Science and technology 43 39 9 5 3 0 0 82 8 11114
2017 Library services 45 38 8 5 3 0 0 85 7 513
2017 Legal services 41 37 10 7 5 0 0 78 12 3452
2017 Administration and operations 46 37 9 5 3 0 0 83 8 25906
2017 Human resources 52 36 6 4 2 0 0 88 6 8321
2017 Financial management 48 38 8 4 2 0 0 86 6 6780
2017 Procurement 47 38 8 4 2 0 0 86 6 2785
2017 Real property 41 39 10 6 4 0 0 81 10 2948
2017 Materiel management 43 39 9 5 4 0 0 82 8 1525
2017 Information management 48 37 8 4 3 0 0 85 7 3681
2017 Information technology 45 38 10 5 3 0 0 83 7 11566
2017 Internal audit 50 36 8 4 2 0 0 86 6 973
2017 Evaluation 47 37 8 5 4 0 0 84 8 1332
2017 Data sciences 51 35 8 4 2 0 0 86 6 2218
2017 Policy 46 37 8 5 3 0 0 83 9 8119
2017 Project management 45 38 8 5 3 0 0 84 8 7154
2017 Other services to the public 44 34 10 7 4 0 0 79 11 8267
2017 None of the above 39 37 11 7 5 0 0 77 12 20996
2014 Client contact centre 44 39 10 4 3 0 0 83 7 10909
2014 Health care practitioners 39 37 11 8 5 0 0 76 13 2485
2014 Federal regulators 43 36 10 6 4 0 0 80 10 4879
2014 Compliance, inspection and enforcement 38 37 11 8 6 0 0 75 14 19023
2014 Communications or public affairs 49 36 8 5 2 0 0 86 7 4588
2014 Access to information and privacy 52 32 9 3 3 0 0 85 6 1330
2014 Security 27 38 15 11 9 0 0 65 20 6372
2014 Science and technology 41 38 11 6 4 0 0 80 9 10890
2014 Library services 44 34 11 4 6 1 0 79 10 521
2014 Legal services 42 37 10 7 4 0 0 79 12 3609
2014 Administration and operations 47 36 9 5 3 0 0 83 8 29201
2014 Human resources 50 36 8 4 2 0 0 86 6 8765
2014 Financial management 49 37 8 4 2 0 0 86 6 7437
2014 Procurement 43 41 10 4 2 0 0 84 6 2957
2014 Real property 42 38 12 5 3 0 0 80 8 3460
2014 Materiel management 42 37 10 6 4 1 0 80 10 1937
2014 Information management 47 34 10 5 2 0 0 82 8 4626
2014 Information technology 46 36 10 5 3 1 0 82 8 13577
2014 Internal audit 48 37 8 4 3 0 0 85 7 1095
2014 Evaluation 44 37 9 6 4 1 0 81 10 1665
2014 Other services to the public 43 35 11 7 4 0 0 78 11 11733
2014 None of the above 39 37 12 7 5 1 0 77 11 26741

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 35 16 8 5 1 0 71 13 10098
2017 Health care practitioners 28 31 19 11 10 1 0 60 21 2139
2017 Federal regulators 32 35 16 10 7 1 0 67 18 4024
2017 Compliance, inspection and enforcement 26 32 18 12 11 1 0 58 23 16363
2017 Communications or public affairs 39 33 15 8 5 1 0 72 13 4242
2017 Access to information and privacy 43 32 13 6 5 1 0 76 11 1280
2017 Security 17 26 19 17 21 1 0 43 38 4917
2017 Science and technology 34 35 16 9 5 1 0 70 14 11106
2017 Library services 35 35 16 8 5 1 0 70 13 513
2017 Legal services 32 33 16 11 8 1 0 65 19 3452
2017 Administration and operations 37 32 16 8 6 1 0 70 14 25865
2017 Human resources 40 34 14 7 4 1 0 74 11 8321
2017 Financial management 39 34 14 7 5 1 0 73 12 6784
2017 Procurement 38 35 15 7 5 1 0 73 12 2783
2017 Real property 31 34 16 10 8 0 0 66 18 2945
2017 Materiel management 35 33 18 8 6 0 0 68 14 1525
2017 Information management 38 33 16 7 6 1 0 71 13 3679
2017 Information technology 34 31 17 9 8 1 0 66 17 11550
2017 Internal audit 39 36 14 6 5 0 0 75 10 974
2017 Evaluation 39 33 16 7 5 0 0 73 12 1330
2017 Data sciences 42 32 14 7 4 0 0 75 10 2216
2017 Policy 36 33 15 9 6 1 0 69 15 8110
2017 Project management 35 33 16 9 6 0 0 69 15 7146
2017 Other services to the public 35 31 16 10 8 1 0 66 18 8269
2017 None of the above 31 31 18 10 9 1 0 63 19 20991
2014 Client contact centre 28 38 17 9 6 1 0 67 16 10916
2014 Health care practitioners 22 32 18 14 13 1 0 55 27 2487
2014 Federal regulators 28 35 16 12 8 0 0 64 20 4885
2014 Compliance, inspection and enforcement 25 35 17 13 10 1 0 60 23 19029
2014 Communications or public affairs 32 37 15 10 5 1 0 69 15 4590
2014 Access to information and privacy 40 34 14 7 5 1 0 74 12 1330
2014 Security 17 32 20 16 14 1 0 49 30 6376
2014 Science and technology 25 37 18 12 7 0 0 63 20 10894
2014 Library services 30 29 20 11 9 2 0 60 21 521
2014 Legal services 26 36 16 13 8 1 0 63 21 3614
2014 Administration and operations 31 35 16 10 7 1 0 67 17 29216
2014 Human resources 33 36 16 9 6 1 0 69 15 8774
2014 Financial management 33 36 16 9 6 1 0 70 14 7443
2014 Procurement 29 38 17 9 5 1 0 68 15 2960
2014 Real property 25 36 19 12 7 0 0 62 19 3466
2014 Materiel management 29 36 17 9 8 1 0 66 17 1938
2014 Information management 31 35 17 9 6 1 0 67 16 4631
2014 Information technology 28 33 18 11 8 1 0 62 20 13571
2014 Internal audit 33 36 17 9 5 1 0 69 14 1098
2014 Evaluation 28 37 17 11 7 1 0 66 18 1671
2014 Other services to the public 29 34 17 11 9 1 0 63 20 11746
2014 None of the above 26 35 18 11 9 1 0 61 21 26771

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 38 16 8 5 0 0 71 13 10105
2017 Health care practitioners 27 35 17 11 9 0 0 62 20 2141
2017 Federal regulators 30 37 15 11 7 0 0 67 18 4025
2017 Compliance, inspection and enforcement 24 34 17 14 10 0 0 59 24 16370
2017 Communications or public affairs 38 36 13 8 4 0 0 75 12 4245
2017 Access to information and privacy 43 33 13 6 5 0 0 77 10 1279
2017 Security 16 28 19 18 19 0 0 44 37 4915
2017 Science and technology 31 38 15 10 5 0 0 70 15 11112
2017 Library services 35 37 15 8 4 1 0 73 12 512
2017 Legal services 31 35 14 13 7 0 0 66 20 3450
2017 Administration and operations 36 35 15 9 5 0 0 71 14 25892
2017 Human resources 40 36 13 7 4 0 0 77 11 8325
2017 Financial management 38 37 13 7 4 0 0 75 12 6776
2017 Procurement 37 38 14 7 4 0 0 75 11 2785
2017 Real property 30 36 15 12 7 0 0 66 19 2947
2017 Materiel management 34 36 16 8 6 0 0 70 14 1522
2017 Information management 37 36 15 8 5 0 0 73 12 3683
2017 Information technology 33 34 15 10 7 0 0 67 17 11563
2017 Internal audit 38 39 13 6 4 0 0 77 10 974
2017 Evaluation 38 36 14 7 5 0 0 74 12 1331
2017 Data sciences 41 36 13 7 3 0 0 77 10 2214
2017 Policy 36 36 13 10 5 0 0 72 15 8117
2017 Project management 33 37 14 10 6 0 0 71 15 7146
2017 Other services to the public 33 33 16 10 7 0 0 66 18 8264
2017 None of the above 30 34 16 11 8 1 0 64 19 20994
2014 Client contact centre 26 40 17 10 5 0 0 67 15 10916
2014 Health care practitioners 22 34 17 15 11 0 0 57 27 2488
2014 Federal regulators 27 37 15 13 7 0 0 64 21 4886
2014 Compliance, inspection and enforcement 23 36 16 14 10 0 0 59 25 19026
2014 Communications or public affairs 31 39 15 10 5 0 0 71 15 4591
2014 Access to information and privacy 41 34 13 7 4 0 0 75 12 1331
2014 Security 17 32 21 16 13 0 0 50 30 6373
2014 Science and technology 23 37 18 14 7 0 0 61 21 10889
2014 Library services 31 30 20 10 9 0 0 61 19 520
2014 Legal services 26 37 16 14 8 0 0 63 22 3615
2014 Administration and operations 31 37 15 10 6 0 0 68 17 29206
2014 Human resources 33 37 14 9 5 0 0 71 15 8770
2014 Financial management 33 38 15 9 5 0 0 71 14 7439
2014 Procurement 29 41 16 9 5 0 0 70 14 2958
2014 Real property 24 38 19 12 6 0 0 62 18 3467
2014 Materiel management 29 37 16 11 8 0 0 66 18 1939
2014 Information management 31 37 16 10 5 0 0 69 16 4627
2014 Information technology 28 36 17 12 8 0 0 64 19 13570
2014 Internal audit 33 37 16 8 5 0 0 71 14 1097
2014 Evaluation 28 39 14 13 5 0 0 67 18 1670
2014 Other services to the public 27 36 16 12 8 0 0 63 20 11747
2014 None of the above 25 36 17 12 8 1 0 62 21 26752

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 27 19 12 9 5 1 58 22 10107
2017 Health care practitioners 26 25 19 12 11 5 1 55 25 2141
2017 Federal regulators 30 26 18 12 9 4 0 59 22 4025
2017 Compliance, inspection and enforcement 24 26 19 14 12 5 0 53 27 16365
2017 Communications or public affairs 33 26 16 12 8 4 1 63 20 4243
2017 Access to information and privacy 36 25 18 10 7 4 0 64 17 1279
2017 Security 19 23 19 15 20 4 1 44 36 4918
2017 Science and technology 32 29 18 9 6 4 1 64 17 11114
2017 Library services 37 26 15 10 7 5 1 66 18 513
2017 Legal services 30 25 16 13 9 6 2 59 24 3452
2017 Administration and operations 34 24 18 11 8 4 1 61 20 25898
2017 Human resources 37 26 16 10 7 4 1 66 17 8322
2017 Financial management 35 27 16 10 8 3 0 64 19 6778
2017 Procurement 34 29 17 10 6 3 0 65 17 2787
2017 Real property 30 28 20 10 10 2 0 59 21 2946
2017 Materiel management 32 28 18 12 7 3 0 61 20 1526
2017 Information management 32 25 19 11 8 4 1 60 20 3680
2017 Information technology 32 26 19 11 9 4 0 60 20 11562
2017 Internal audit 33 26 19 9 7 5 1 63 17 974
2017 Evaluation 34 25 18 10 7 5 1 63 18 1331
2017 Data sciences 35 27 17 11 6 4 1 65 17 2215
2017 Policy 31 26 18 13 8 4 0 59 22 8110
2017 Project management 32 26 18 12 8 4 0 60 21 7147
2017 Other services to the public 31 25 18 11 10 4 1 59 22 8259
2017 None of the above 30 25 19 11 10 4 1 58 22 20987
2014 Client contact centre 24 27 19 13 10 5 1 55 25 10915
2014 Health care practitioners 25 25 17 13 13 6 1 54 28 2485
2014 Federal regulators 28 27 18 13 9 4 1 58 23 4881
2014 Compliance, inspection and enforcement 25 26 19 14 11 4 0 54 26 19030
2014 Communications or public affairs 30 26 17 13 8 4 1 60 23 4591
2014 Access to information and privacy 34 26 19 10 8 4 1 62 18 1331
2014 Security 19 24 21 15 16 4 1 46 32 6376
2014 Science and technology 28 28 20 11 7 4 1 60 19 10888
2014 Library services 31 23 17 13 11 5 1 57 25 520
2014 Legal services 29 26 17 12 9 5 1 59 23 3616
2014 Administration and operations 31 25 18 12 9 4 0 59 23 29214
2014 Human resources 32 25 17 12 9 3 1 60 23 8770
2014 Financial management 33 26 17 12 9 3 0 61 22 7443
2014 Procurement 30 28 19 12 8 3 0 60 21 2959
2014 Real property 27 27 20 13 9 3 1 57 23 3464
2014 Materiel management 31 26 19 11 10 2 0 58 22 1940
2014 Information management 31 25 19 11 9 4 1 58 22 4631
2014 Information technology 30 25 19 12 10 4 0 57 23 13567
2014 Internal audit 31 27 18 12 8 4 0 61 21 1097
2014 Evaluation 27 26 20 13 10 4 0 55 24 1671
2014 Other services to the public 29 25 19 13 10 5 1 56 24 11742
2014 None of the above 27 26 19 13 10 5 1 56 24 26767
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 26 40 34 10129
2017 Health care practitioners 18 51 31 2145
2017 Federal regulators 24 41 35 4028
2017 Compliance, inspection and enforcement 21 45 34 16384
2017 Communications or public affairs 32 33 35 4253
2017 Access to information and privacy 28 38 34 1279
2017 Security 21 46 33 4919
2017 Science and technology 19 51 30 11116
2017 Library services 21 47 32 513
2017 Legal services 22 42 35 3450
2017 Administration and operations 30 36 34 25905
2017 Human resources 34 34 33 8336
2017 Financial management 32 35 33 6794
2017 Procurement 27 41 32 2793
2017 Real property 26 41 33 2950
2017 Materiel management 22 46 32 1527
2017 Information management 30 36 34 3692
2017 Information technology 24 41 35 11575
2017 Internal audit 27 37 35 976
2017 Evaluation 25 43 32 1332
2017 Data sciences 27 40 33 2219
2017 Policy 42 25 33 8124
2017 Project management 33 34 33 7154
2017 Other services to the public 21 43 35 8275
2017 None of the above 22 45 33 21011
2014 Client contact centre 27 42 31 10906
2014 Health care practitioners 19 48 33 2487
2014 Federal regulators 26 39 34 4883
2014 Compliance, inspection and enforcement 21 46 34 19034
2014 Communications or public affairs 33 31 36 4595
2014 Access to information and privacy 28 37 35 1330
2014 Security 19 49 32 6374
2014 Science and technology 18 50 32 10893
2014 Library services 23 44 33 521
2014 Legal services 20 44 36 3615
2014 Administration and operations 30 35 35 29210
2014 Human resources 39 29 32 8775
2014 Financial management 33 33 34 7443
2014 Procurement 29 38 34 2960
2014 Real property 25 40 35 3469
2014 Materiel management 22 45 32 1938
2014 Information management 28 37 35 4628
2014 Information technology 23 41 36 13576
2014 Internal audit 30 37 32 1098
2014 Evaluation 29 40 31 1669
2014 Other services to the public 23 43 34 11745
2014 None of the above 27 40 33 26753

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 19 33 28 5 8 6 2613
2017 Health care practitioners 28 13 23 23 5 8 374
2017 Federal regulators 22 33 27 9 4 5 967
2017 Compliance, inspection and enforcement 24 32 22 10 6 6 3416
2017 Communications or public affairs 9 25 39 5 17 5 1357
2017 Access to information and privacy 11 23 36 5 16 9 348
2017 Security 20 31 28 12 4 6 1145
2017 Science and technology 24 19 17 8 27 5 1994
2017 Library services 32 9 21 9 24 5 102
2017 Legal services 15 22 28 15 12 8 753
2017 Administration and operations 17 34 29 5 8 7 7664
2017 Human resources 13 34 33 4 10 7 2774
2017 Financial management 14 33 37 4 6 7 2145
2017 Procurement 23 31 33 4 3 6 777
2017 Real property 29 22 26 7 10 5 775
2017 Materiel management 33 28 22 6 6 4 346
2017 Information management 19 25 31 4 16 5 1070
2017 Information technology 19 30 34 5 7 5 2755
2017 Internal audit 15 22 40 7 11 4 259
2017 Evaluation 14 27 32 7 11 9 328
2017 Data sciences 8 31 28 6 24 4 587
2017 Policy 7 32 42 5 9 6 3403
2017 Project management 13 38 30 6 8 6 2317
2017 Other services to the public 17 27 24 9 15 7 1781
2017 None of the above 24 27 22 7 11 9 4814
2014 Client contact centre 21 32 28 8 9999 10 2889
2014 Health care practitioners 33 16 20 21 9999 9 457
2014 Federal regulators 17 34 29 12 9999 7 1276
2014 Compliance, inspection and enforcement 24 38 20 11 9999 7 3962
2014 Communications or public affairs 8 28 41 9 9999 14 1550
2014 Access to information and privacy 14 29 35 8 9999 13 370
2014 Security 18 34 27 13 9999 8 1361
2014 Science and technology 26 24 20 14 9999 15 1941
2014 Library services 27 13 20 22 9999 17 103
2014 Legal services 16 28 26 18 9999 12 730
2014 Administration and operations 16 35 31 7 9999 10 8924
2014 Human resources 14 29 37 5 9999 15 3449
2014 Financial management 13 34 39 7 9999 7 2423
2014 Procurement 23 32 32 6 9999 8 875
2014 Real property 29 23 27 10 9999 11 882
2014 Materiel management 30 28 23 8 9999 11 451
2014 Information management 17 28 33 8 9999 14 1294
2014 Information technology 17 32 33 9 9999 8 3118
2014 Internal audit 14 29 37 5 9999 15 321
2014 Evaluation 11 28 39 11 9999 11 479
2014 Other services to the public 21 29 23 14 9999 13 2660
2014 None of the above 18 32 28 10 9999 11 7362
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 15 85 10100
2017 Health care practitioners 25 75 2137
2017 Federal regulators 18 82 4019
2017 Compliance, inspection and enforcement 20 80 16375
2017 Communications or public affairs 17 83 4249
2017 Access to information and privacy 17 83 1279
2017 Security 33 67 4914
2017 Science and technology 14 86 11113
2017 Library services 13 87 513
2017 Legal services 18 82 3451
2017 Administration and operations 19 81 25876
2017 Human resources 15 85 8324
2017 Financial management 15 85 6784
2017 Procurement 16 84 2792
2017 Real property 19 81 2941
2017 Materiel management 16 84 1524
2017 Information management 16 84 3684
2017 Information technology 12 88 11570
2017 Internal audit 14 86 974
2017 Evaluation 16 84 1330
2017 Data sciences 13 87 2215
2017 Policy 17 83 8114
2017 Project management 17 83 7144
2017 Other services to the public 19 81 8266
2017 None of the above 19 81 20975
2014 Client contact centre 16 84 10901
2014 Health care practitioners 26 74 2482
2014 Federal regulators 18 82 4874
2014 Compliance, inspection and enforcement 19 81 19008
2014 Communications or public affairs 18 82 4591
2014 Access to information and privacy 18 82 1326
2014 Security 31 69 6367
2014 Science and technology 14 86 10883
2014 Library services 17 83 521
2014 Legal services 16 84 3608
2014 Administration and operations 19 81 29167
2014 Human resources 16 84 8770
2014 Financial management 16 84 7430
2014 Procurement 18 82 2955
2014 Real property 18 82 3460
2014 Materiel management 19 81 1936
2014 Information management 18 82 4625
2014 Information technology 13 87 13554
2014 Internal audit 18 82 1095
2014 Evaluation 17 83 1670
2014 Other services to the public 20 80 11726
2014 None of the above 19 81 26714

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 50 1452
2017 Health care practitioners 54 509
2017 Federal regulators 43 717
2017 Compliance, inspection and enforcement 50 3051
2017 Communications or public affairs 45 728
2017 Access to information and privacy 49 226
2017 Security 60 1384
2017 Science and technology 51 1574
2017 Library services 58 65
2017 Legal services 53 641
2017 Administration and operations 52 4820
2017 Human resources 47 1246
2017 Financial management 43 1013
2017 Procurement 49 457
2017 Real property 48 553
2017 Materiel management 54 241
2017 Information management 53 596
2017 Information technology 50 1393
2017 Internal audit 36 135
2017 Evaluation 42 220
2017 Data sciences 45 299
2017 Policy 40 1356
2017 Project management 44 1242
2017 Other services to the public 54 1531
2017 None of the above 53 3795
2014 Client contact centre 50 1725
2014 Health care practitioners 60 642
2014 Federal regulators 46 868
2014 Compliance, inspection and enforcement 48 3455
2014 Communications or public affairs 45 840
2014 Access to information and privacy 43 246
2014 Security 57 1819
2014 Science and technology 49 1492
2014 Library services 63 81
2014 Legal services 52 578
2014 Administration and operations 51 5533
2014 Human resources 44 1403
2014 Financial management 47 1171
2014 Procurement 50 525
2014 Real property 47 618
2014 Materiel management 55 348
2014 Information management 52 846
2014 Information technology 51 1760
2014 Internal audit 40 192
2014 Evaluation 40 285
2014 Other services to the public 53 2270
2014 None of the above 50 4979

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 57 1452
2017 Health care practitioners 60 509
2017 Federal regulators 67 717
2017 Compliance, inspection and enforcement 67 3051
2017 Communications or public affairs 67 728
2017 Access to information and privacy 65 226
2017 Security 68 1384
2017 Science and technology 59 1574
2017 Library services 47 65
2017 Legal services 60 641
2017 Administration and operations 62 4820
2017 Human resources 64 1246
2017 Financial management 66 1013
2017 Procurement 61 457
2017 Real property 62 553
2017 Materiel management 62 241
2017 Information management 61 596
2017 Information technology 61 1393
2017 Internal audit 66 135
2017 Evaluation 63 220
2017 Data sciences 65 299
2017 Policy 73 1356
2017 Project management 66 1242
2017 Other services to the public 63 1531
2017 None of the above 61 3795
2014 Client contact centre 60 1725
2014 Health care practitioners 54 642
2014 Federal regulators 68 868
2014 Compliance, inspection and enforcement 65 3455
2014 Communications or public affairs 65 840
2014 Access to information and privacy 67 246
2014 Security 64 1819
2014 Science and technology 60 1492
2014 Library services 51 81
2014 Legal services 60 578
2014 Administration and operations 61 5533
2014 Human resources 66 1403
2014 Financial management 65 1171
2014 Procurement 62 525
2014 Real property 59 618
2014 Materiel management 61 348
2014 Information management 61 846
2014 Information technology 58 1760
2014 Internal audit 70 192
2014 Evaluation 67 285
2014 Other services to the public 63 2270
2014 None of the above 64 4979

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 5 1452
2017 Health care practitioners 6 509
2017 Federal regulators 9 717
2017 Compliance, inspection and enforcement 6 3051
2017 Communications or public affairs 5 728
2017 Access to information and privacy 6 226
2017 Security 11 1384
2017 Science and technology 7 1574
2017 Library services 10 65
2017 Legal services 7 641
2017 Administration and operations 8 4820
2017 Human resources 7 1246
2017 Financial management 8 1013
2017 Procurement 11 457
2017 Real property 11 553
2017 Materiel management 10 241
2017 Information management 6 596
2017 Information technology 8 1393
2017 Internal audit 11 135
2017 Evaluation 9 220
2017 Data sciences 7 299
2017 Policy 7 1356
2017 Project management 7 1242
2017 Other services to the public 6 1531
2017 None of the above 7 3795
2014 Client contact centre 5 1725
2014 Health care practitioners 7 642
2014 Federal regulators 10 868
2014 Compliance, inspection and enforcement 6 3455
2014 Communications or public affairs 5 840
2014 Access to information and privacy 3 246
2014 Security 8 1819
2014 Science and technology 8 1492
2014 Legal services 5 578
2014 Administration and operations 7 5533
2014 Human resources 6 1403
2014 Financial management 8 1171
2014 Procurement 9 525
2014 Real property 10 618
2014 Materiel management 8 348
2014 Information management 8 846
2014 Information technology 8 1760
2014 Internal audit 8 192
2014 Evaluation 9 285
2014 Other services to the public 6 2270
2014 None of the above 8 4979

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 1452
2017 Health care practitioners 16 509
2017 Federal regulators 2 717
2017 Compliance, inspection and enforcement 5 3051
2017 Security 34 1384
2017 Administration and operations 1 4820
2017 Human resources 1 1246
2017 Materiel management 3 241
2017 Information technology 0 1393
2017 Data sciences 0 299
2017 Project management 1 1242
2017 Other services to the public 2 1531
2017 None of the above 5 3795
2014 Client contact centre 1 1725
2014 Health care practitioners 12 642
2014 Federal regulators 1 868
2014 Compliance, inspection and enforcement 4 3455
2014 Access to information and privacy 0 246
2014 Security 30 1819
2014 Administration and operations 1 5533
2014 Human resources 1 1403
2014 Financial management 1 1171
2014 Materiel management 5 348
2014 Information technology 0 1760
2014 Internal audit 0 192
2014 Other services to the public 2 2270
2014 None of the above 3 4979

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 3 1452
2017 Health care practitioners 8 509
2017 Federal regulators 3 717
2017 Compliance, inspection and enforcement 4 3051
2017 Communications or public affairs 5 728
2017 Access to information and privacy 6 226
2017 Security 8 1384
2017 Science and technology 6 1574
2017 Library services 12 65
2017 Legal services 10 641
2017 Administration and operations 4 4820
2017 Human resources 5 1246
2017 Financial management 4 1013
2017 Procurement 8 457
2017 Real property 10 553
2017 Materiel management 11 241
2017 Information management 6 596
2017 Information technology 8 1393
2017 Internal audit 4 135
2017 Data sciences 5 299
2017 Policy 4 1356
2017 Project management 7 1242
2017 Other services to the public 6 1531
2017 None of the above 7 3795
2014 Client contact centre 2 1725
2014 Health care practitioners 8 642
2014 Federal regulators 3 868
2014 Compliance, inspection and enforcement 3 3455
2014 Communications or public affairs 4 840
2014 Access to information and privacy 5 246
2014 Security 7 1819
2014 Science and technology 5 1492
2014 Library services 6 81
2014 Legal services 7 578
2014 Administration and operations 4 5533
2014 Human resources 3 1403
2014 Financial management 3 1171
2014 Procurement 10 525
2014 Real property 10 618
2014 Materiel management 9 348
2014 Information management 4 846
2014 Information technology 7 1760
2014 Internal audit 3 192
2014 Evaluation 3 285
2014 Other services to the public 3 2270
2014 None of the above 6 4979

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 1452
2017 Health care practitioners 11 509
2017 Federal regulators 12 717
2017 Compliance, inspection and enforcement 19 3051
2017 Communications or public affairs 5 728
2017 Access to information and privacy 11 226
2017 Security 15 1384
2017 Science and technology 6 1574
2017 Library services 12 65
2017 Legal services 7 641
2017 Administration and operations 7 4820
2017 Human resources 4 1246
2017 Financial management 2 1013
2017 Procurement 4 457
2017 Real property 5 553
2017 Materiel management 6 241
2017 Information management 3 596
2017 Information technology 2 1393
2017 Internal audit 5 135
2017 Evaluation 2 220
2017 Data sciences 5 299
2017 Policy 3 1356
2017 Project management 7 1242
2017 Other services to the public 18 1531
2017 None of the above 9 3795
2014 Client contact centre 17 1725
2014 Health care practitioners 8 642
2014 Federal regulators 13 868
2014 Compliance, inspection and enforcement 18 3455
2014 Communications or public affairs 3 840
2014 Access to information and privacy 10 246
2014 Security 12 1819
2014 Science and technology 5 1492
2014 Legal services 5 578
2014 Administration and operations 6 5533
2014 Human resources 2 1403
2014 Financial management 3 1171
2014 Procurement 4 525
2014 Real property 5 618
2014 Materiel management 4 348
2014 Information management 3 846
2014 Information technology 2 1760
2014 Internal audit 3 192
2014 Evaluation 3 285
2014 Other services to the public 15 2270
2014 None of the above 7 4979

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 1452
2017 Health care practitioners 4 509
2017 Federal regulators 4 717
2017 Compliance, inspection and enforcement 3 3051
2017 Communications or public affairs 3 728
2017 Access to information and privacy 5 226
2017 Security 3 1384
2017 Science and technology 3 1574
2017 Legal services 4 641
2017 Administration and operations 3 4820
2017 Human resources 7 1246
2017 Financial management 4 1013
2017 Procurement 4 457
2017 Real property 4 553
2017 Materiel management 5 241
2017 Information management 4 596
2017 Information technology 4 1393
2017 Evaluation 4 220
2017 Data sciences 2 299
2017 Policy 2 1356
2017 Project management 4 1242
2017 Other services to the public 4 1531
2017 None of the above 4 3795
2014 Client contact centre 3 1725
2014 Health care practitioners 4 642
2014 Federal regulators 3 868
2014 Compliance, inspection and enforcement 3 3455
2014 Communications or public affairs 3 840
2014 Access to information and privacy 5 246
2014 Security 4 1819
2014 Science and technology 4 1492
2014 Legal services 2 578
2014 Administration and operations 4 5533
2014 Human resources 6 1403
2014 Financial management 3 1171
2014 Procurement 4 525
2014 Real property 4 618
2014 Materiel management 4 348
2014 Information management 4 846
2014 Information technology 5 1760
2014 Internal audit 3 192
2014 Evaluation 2 285
2014 Other services to the public 3 2270
2014 None of the above 4 4979

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 1452
2017 Health care practitioners 41 509
2017 Federal regulators 40 717
2017 Compliance, inspection and enforcement 40 3056
2017 Communications or public affairs 39 729
2017 Access to information and privacy 38 226
2017 Security 51 1384
2017 Science and technology 41 1577
2017 Library services 41 65
2017 Legal services 47 641
2017 Administration and operations 40 4821
2017 Human resources 36 1246
2017 Financial management 36 1016
2017 Procurement 40 457
2017 Real property 47 553
2017 Materiel management 40 241
2017 Information management 38 596
2017 Information technology 39 1395
2017 Internal audit 33 135
2017 Evaluation 40 220
2017 Data sciences 33 299
2017 Policy 43 1357
2017 Project management 41 1241
2017 Other services to the public 41 1531
2017 None of the above 42 3803
2014 Client contact centre 37 1727
2014 Health care practitioners 44 644
2014 Federal regulators 40 867
2014 Compliance, inspection and enforcement 40 3460
2014 Communications or public affairs 39 842
2014 Access to information and privacy 38 246
2014 Security 43 1822
2014 Science and technology 39 1495
2014 Library services 29 81
2014 Legal services 42 577
2014 Administration and operations 40 5538
2014 Human resources 34 1405
2014 Financial management 36 1173
2014 Procurement 40 525
2014 Real property 47 620
2014 Materiel management 41 348
2014 Information management 40 847
2014 Information technology 40 1762
2014 Internal audit 46 193
2014 Evaluation 37 285
2014 Other services to the public 42 2271
2014 None of the above 39 4982

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 39 1452
2017 Health care practitioners 43 509
2017 Federal regulators 43 717
2017 Compliance, inspection and enforcement 41 3056
2017 Communications or public affairs 43 729
2017 Access to information and privacy 38 226
2017 Security 41 1384
2017 Science and technology 39 1577
2017 Library services 41 65
2017 Legal services 40 641
2017 Administration and operations 41 4821
2017 Human resources 39 1246
2017 Financial management 38 1016
2017 Procurement 37 457
2017 Real property 43 553
2017 Materiel management 43 241
2017 Information management 42 596
2017 Information technology 41 1395
2017 Internal audit 40 135
2017 Evaluation 39 220
2017 Data sciences 36 299
2017 Policy 45 1357
2017 Project management 41 1241
2017 Other services to the public 39 1531
2017 None of the above 39 3803
2014 Client contact centre 39 1727
2014 Health care practitioners 45 644
2014 Federal regulators 42 867
2014 Compliance, inspection and enforcement 38 3460
2014 Communications or public affairs 40 842
2014 Access to information and privacy 42 246
2014 Security 37 1822
2014 Science and technology 41 1495
2014 Library services 29 81
2014 Legal services 40 577
2014 Administration and operations 40 5538
2014 Human resources 40 1405
2014 Financial management 40 1173
2014 Procurement 43 525
2014 Real property 41 620
2014 Materiel management 38 348
2014 Information management 40 847
2014 Information technology 39 1762
2014 Internal audit 46 193
2014 Evaluation 45 285
2014 Other services to the public 41 2271
2014 None of the above 41 4982

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 36 1452
2017 Health care practitioners 48 509
2017 Federal regulators 43 717
2017 Compliance, inspection and enforcement 43 3056
2017 Communications or public affairs 40 729
2017 Access to information and privacy 42 226
2017 Security 52 1384
2017 Science and technology 43 1577
2017 Library services 48 65
2017 Legal services 43 641
2017 Administration and operations 45 4821
2017 Human resources 44 1246
2017 Financial management 44 1016
2017 Procurement 43 457
2017 Real property 49 553
2017 Materiel management 40 241
2017 Information management 46 596
2017 Information technology 46 1395
2017 Internal audit 42 135
2017 Evaluation 48 220
2017 Data sciences 42 299
2017 Policy 48 1357
2017 Project management 46 1241
2017 Other services to the public 44 1531
2017 None of the above 44 3803
2014 Client contact centre 37 1727
2014 Health care practitioners 50 644
2014 Federal regulators 42 867
2014 Compliance, inspection and enforcement 40 3460
2014 Communications or public affairs 40 842
2014 Access to information and privacy 44 246
2014 Security 48 1822
2014 Science and technology 44 1495
2014 Library services 48 81
2014 Legal services 39 577
2014 Administration and operations 43 5538
2014 Human resources 43 1405
2014 Financial management 42 1173
2014 Procurement 41 525
2014 Real property 42 620
2014 Materiel management 44 348
2014 Information management 45 847
2014 Information technology 44 1762
2014 Internal audit 45 193
2014 Evaluation 48 285
2014 Other services to the public 43 2271
2014 None of the above 42 4982

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 39 1452
2017 Health care practitioners 41 509
2017 Federal regulators 43 717
2017 Compliance, inspection and enforcement 42 3056
2017 Communications or public affairs 40 729
2017 Access to information and privacy 37 226
2017 Security 48 1384
2017 Science and technology 38 1577
2017 Library services 35 65
2017 Legal services 38 641
2017 Administration and operations 40 4821
2017 Human resources 37 1246
2017 Financial management 40 1016
2017 Procurement 38 457
2017 Real property 37 553
2017 Materiel management 41 241
2017 Information management 38 596
2017 Information technology 40 1395
2017 Internal audit 41 135
2017 Evaluation 40 220
2017 Data sciences 34 299
2017 Policy 42 1357
2017 Project management 41 1241
2017 Other services to the public 40 1531
2017 None of the above 40 3803
2014 Client contact centre 38 1727
2014 Health care practitioners 38 644
2014 Federal regulators 39 867
2014 Compliance, inspection and enforcement 40 3460
2014 Communications or public affairs 35 842
2014 Access to information and privacy 39 246
2014 Security 44 1822
2014 Science and technology 36 1495
2014 Library services 36 81
2014 Legal services 44 577
2014 Administration and operations 40 5538
2014 Human resources 43 1405
2014 Financial management 40 1173
2014 Procurement 42 525
2014 Real property 40 620
2014 Materiel management 43 348
2014 Information management 40 847
2014 Information technology 40 1762
2014 Internal audit 40 193
2014 Evaluation 42 285
2014 Other services to the public 42 2271
2014 None of the above 40 4982

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 1452
2017 Health care practitioners 33 509
2017 Federal regulators 32 717
2017 Compliance, inspection and enforcement 31 3056
2017 Communications or public affairs 31 729
2017 Access to information and privacy 28 226
2017 Security 32 1384
2017 Science and technology 33 1577
2017 Library services 29 65
2017 Legal services 29 641
2017 Administration and operations 29 4821
2017 Human resources 27 1246
2017 Financial management 29 1016
2017 Procurement 32 457
2017 Real property 36 553
2017 Materiel management 32 241
2017 Information management 30 596
2017 Information technology 33 1395
2017 Internal audit 34 135
2017 Evaluation 31 220
2017 Data sciences 30 299
2017 Policy 34 1357
2017 Project management 34 1241
2017 Other services to the public 25 1531
2017 None of the above 29 3803
2014 Client contact centre 20 1727
2014 Health care practitioners 36 644
2014 Federal regulators 32 867
2014 Compliance, inspection and enforcement 28 3460
2014 Communications or public affairs 28 842
2014 Access to information and privacy 26 246
2014 Security 28 1822
2014 Science and technology 31 1495
2014 Library services 29 81
2014 Legal services 28 577
2014 Administration and operations 29 5538
2014 Human resources 29 1405
2014 Financial management 28 1173
2014 Procurement 28 525
2014 Real property 34 620
2014 Materiel management 32 348
2014 Information management 31 847
2014 Information technology 30 1762
2014 Internal audit 38 193
2014 Evaluation 31 285
2014 Other services to the public 27 2271
2014 None of the above 29 4982

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 60 1452
2017 Health care practitioners 59 509
2017 Federal regulators 56 717
2017 Compliance, inspection and enforcement 58 3056
2017 Communications or public affairs 56 729
2017 Access to information and privacy 56 226
2017 Security 67 1384
2017 Science and technology 54 1577
2017 Library services 45 65
2017 Legal services 61 641
2017 Administration and operations 56 4821
2017 Human resources 56 1246
2017 Financial management 57 1016
2017 Procurement 56 457
2017 Real property 57 553
2017 Materiel management 55 241
2017 Information management 54 596
2017 Information technology 54 1395
2017 Internal audit 46 135
2017 Evaluation 59 220
2017 Data sciences 52 299
2017 Policy 55 1357
2017 Project management 54 1241
2017 Other services to the public 58 1531
2017 None of the above 58 3803
2014 Client contact centre 57 1727
2014 Health care practitioners 58 644
2014 Federal regulators 55 867
2014 Compliance, inspection and enforcement 58 3460
2014 Communications or public affairs 56 842
2014 Access to information and privacy 55 246
2014 Security 68 1822
2014 Science and technology 54 1495
2014 Library services 54 81
2014 Legal services 59 577
2014 Administration and operations 56 5538
2014 Human resources 58 1405
2014 Financial management 56 1173
2014 Procurement 59 525
2014 Real property 57 620
2014 Materiel management 54 348
2014 Information management 55 847
2014 Information technology 55 1762
2014 Internal audit 54 193
2014 Evaluation 54 285
2014 Other services to the public 59 2271
2014 None of the above 56 4982

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 1452
2017 Health care practitioners 39 509
2017 Federal regulators 37 717
2017 Compliance, inspection and enforcement 38 3056
2017 Communications or public affairs 31 729
2017 Access to information and privacy 37 226
2017 Security 49 1384
2017 Science and technology 32 1577
2017 Library services 32 65
2017 Legal services 37 641
2017 Administration and operations 36 4821
2017 Human resources 31 1246
2017 Financial management 32 1016
2017 Procurement 29 457
2017 Real property 40 553
2017 Materiel management 36 241
2017 Information management 33 596
2017 Information technology 34 1395
2017 Internal audit 29 135
2017 Evaluation 34 220
2017 Data sciences 25 299
2017 Policy 34 1357
2017 Project management 32 1241
2017 Other services to the public 34 1531
2017 None of the above 36 3803
2014 Client contact centre 35 1727
2014 Health care practitioners 40 644
2014 Federal regulators 35 867
2014 Compliance, inspection and enforcement 37 3460
2014 Communications or public affairs 31 842
2014 Access to information and privacy 35 246
2014 Security 48 1822
2014 Science and technology 32 1495
2014 Library services 24 81
2014 Legal services 38 577
2014 Administration and operations 34 5538
2014 Human resources 36 1405
2014 Financial management 31 1173
2014 Procurement 36 525
2014 Real property 37 620
2014 Materiel management 31 348
2014 Information management 38 847
2014 Information technology 32 1762
2014 Internal audit 32 193
2014 Evaluation 35 285
2014 Other services to the public 36 2271
2014 None of the above 35 4982

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 1452
2017 Health care practitioners 2 509
2017 Federal regulators 2 717
2017 Compliance, inspection and enforcement 3 3056
2017 Communications or public affairs 1 729
2017 Security 10 1384
2017 Science and technology 2 1577
2017 Legal services 1 641
2017 Administration and operations 1 4821
2017 Human resources 1 1246
2017 Financial management 1 1016
2017 Procurement 2 457
2017 Real property 3 553
2017 Information management 1 596
2017 Information technology 2 1395
2017 Policy 1 1357
2017 Project management 1 1241
2017 Other services to the public 2 1531
2017 None of the above 2 3803
2014 Client contact centre 1 1727
2014 Health care practitioners 3 644
2014 Federal regulators 1 867
2014 Compliance, inspection and enforcement 2 3460
2014 Communications or public affairs 1 842
2014 Security 8 1822
2014 Science and technology 1 1495
2014 Library services 0 81
2014 Legal services 1 577
2014 Administration and operations 1 5538
2014 Human resources 1 1405
2014 Financial management 2 1173
2014 Procurement 1 525
2014 Real property 2 620
2014 Information management 1 847
2014 Information technology 1 1762
2014 Other services to the public 2 2271
2014 None of the above 2 4982

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 1452
2017 Health care practitioners 12 509
2017 Federal regulators 8 717
2017 Compliance, inspection and enforcement 10 3056
2017 Communications or public affairs 9 729
2017 Access to information and privacy 10 226
2017 Security 21 1384
2017 Science and technology 6 1577
2017 Library services 8 65
2017 Legal services 11 641
2017 Administration and operations 9 4821
2017 Human resources 8 1246
2017 Financial management 8 1016
2017 Procurement 7 457
2017 Real property 5 553
2017 Materiel management 11 241
2017 Information management 8 596
2017 Information technology 7 1395
2017 Internal audit 8 135
2017 Evaluation 8 220
2017 Data sciences 11 299
2017 Policy 9 1357
2017 Project management 10 1241
2017 Other services to the public 12 1531
2017 None of the above 11 3803
2014 Client contact centre 7 1727
2014 Health care practitioners 8 644
2014 Federal regulators 7 867
2014 Compliance, inspection and enforcement 8 3460
2014 Communications or public affairs 9 842
2014 Access to information and privacy 9 246
2014 Security 18 1822
2014 Science and technology 6 1495
2014 Library services 9 81
2014 Legal services 7 577
2014 Administration and operations 8 5538
2014 Human resources 7 1405
2014 Financial management 9 1173
2014 Procurement 7 525
2014 Real property 5 620
2014 Materiel management 10 348
2014 Information management 7 847
2014 Information technology 5 1762
2014 Internal audit 4 193
2014 Evaluation 7 285
2014 Other services to the public 10 2271
2014 None of the above 8 4982

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 1452
2017 Health care practitioners 14 509
2017 Federal regulators 15 717
2017 Compliance, inspection and enforcement 15 3056
2017 Communications or public affairs 10 729
2017 Access to information and privacy 11 226
2017 Security 25 1384
2017 Science and technology 11 1577
2017 Library services 8 65
2017 Legal services 12 641
2017 Administration and operations 10 4821
2017 Human resources 10 1246
2017 Financial management 11 1016
2017 Procurement 11 457
2017 Real property 18 553
2017 Materiel management 16 241
2017 Information management 10 596
2017 Information technology 13 1395
2017 Internal audit 12 135
2017 Evaluation 14 220
2017 Data sciences 12 299
2017 Policy 10 1357
2017 Project management 10 1241
2017 Other services to the public 11 1531
2017 None of the above 13 3803
2014 Client contact centre 12 1727
2014 Health care practitioners 17 644
2014 Federal regulators 13 867
2014 Compliance, inspection and enforcement 13 3460
2014 Communications or public affairs 8 842
2014 Access to information and privacy 11 246
2014 Security 23 1822
2014 Science and technology 15 1495
2014 Legal services 11 577
2014 Administration and operations 11 5538
2014 Human resources 10 1405
2014 Financial management 11 1173
2014 Procurement 11 525
2014 Real property 13 620
2014 Materiel management 14 348
2014 Information management 11 847
2014 Information technology 12 1762
2014 Internal audit 12 193
2014 Evaluation 12 285
2014 Other services to the public 14 2271
2014 None of the above 13 4982

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 43 1452
2017 Health care practitioners 44 509
2017 Federal regulators 49 717
2017 Compliance, inspection and enforcement 54 3056
2017 Communications or public affairs 43 729
2017 Access to information and privacy 47 226
2017 Security 54 1384
2017 Science and technology 43 1577
2017 Library services 37 65
2017 Legal services 47 641
2017 Administration and operations 48 4821
2017 Human resources 45 1246
2017 Financial management 47 1016
2017 Procurement 42 457
2017 Real property 46 553
2017 Materiel management 47 241
2017 Information management 47 596
2017 Information technology 48 1395
2017 Internal audit 49 135
2017 Evaluation 47 220
2017 Data sciences 45 299
2017 Policy 47 1357
2017 Project management 47 1241
2017 Other services to the public 51 1531
2017 None of the above 49 3803
2014 Client contact centre 46 1727
2014 Health care practitioners 40 644
2014 Federal regulators 48 867
2014 Compliance, inspection and enforcement 49 3460
2014 Communications or public affairs 41 842
2014 Access to information and privacy 48 246
2014 Security 51 1822
2014 Science and technology 43 1495
2014 Library services 33 81
2014 Legal services 44 577
2014 Administration and operations 44 5538
2014 Human resources 46 1405
2014 Financial management 43 1173
2014 Procurement 47 525
2014 Real property 44 620
2014 Materiel management 52 348
2014 Information management 50 847
2014 Information technology 43 1762
2014 Internal audit 46 193
2014 Evaluation 48 285
2014 Other services to the public 49 2271
2014 None of the above 46 4982

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 1452
2017 Health care practitioners 28 509
2017 Federal regulators 29 717
2017 Compliance, inspection and enforcement 29 3056
2017 Communications or public affairs 26 729
2017 Access to information and privacy 23 226
2017 Security 43 1384
2017 Science and technology 27 1577
2017 Library services 28 65
2017 Legal services 29 641
2017 Administration and operations 27 4821
2017 Human resources 21 1246
2017 Financial management 29 1016
2017 Procurement 28 457
2017 Real property 35 553
2017 Materiel management 32 241
2017 Information management 20 596
2017 Information technology 24 1395
2017 Internal audit 18 135
2017 Evaluation 19 220
2017 Data sciences 21 299
2017 Policy 27 1357
2017 Project management 25 1241
2017 Other services to the public 32 1531
2017 None of the above 30 3803
2014 Client contact centre 26 1727
2014 Health care practitioners 31 644
2014 Federal regulators 28 867
2014 Compliance, inspection and enforcement 31 3460
2014 Communications or public affairs 27 842
2014 Access to information and privacy 31 246
2014 Security 37 1822
2014 Science and technology 25 1495
2014 Library services 13 81
2014 Legal services 31 577
2014 Administration and operations 29 5538
2014 Human resources 24 1405
2014 Financial management 26 1173
2014 Procurement 29 525
2014 Real property 33 620
2014 Materiel management 31 348
2014 Information management 26 847
2014 Information technology 27 1762
2014 Internal audit 27 193
2014 Evaluation 26 285
2014 Other services to the public 34 2271
2014 None of the above 28 4982

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 1452
2017 Health care practitioners 18 509
2017 Federal regulators 12 717
2017 Compliance, inspection and enforcement 14 3056
2017 Communications or public affairs 11 729
2017 Access to information and privacy 12 226
2017 Security 13 1384
2017 Science and technology 10 1577
2017 Library services 24 65
2017 Legal services 14 641
2017 Administration and operations 14 4821
2017 Human resources 15 1246
2017 Financial management 13 1016
2017 Procurement 14 457
2017 Real property 13 553
2017 Materiel management 12 241
2017 Information management 13 596
2017 Information technology 13 1395
2017 Internal audit 9 135
2017 Evaluation 12 220
2017 Data sciences 11 299
2017 Policy 11 1357
2017 Project management 13 1241
2017 Other services to the public 16 1531
2017 None of the above 15 3803
2014 Client contact centre 14 1727
2014 Health care practitioners 14 644
2014 Federal regulators 13 867
2014 Compliance, inspection and enforcement 14 3460
2014 Communications or public affairs 10 842
2014 Access to information and privacy 14 246
2014 Security 14 1822
2014 Science and technology 13 1495
2014 Library services 16 81
2014 Legal services 15 577
2014 Administration and operations 13 5538
2014 Human resources 13 1405
2014 Financial management 12 1173
2014 Procurement 13 525
2014 Real property 13 620
2014 Materiel management 16 348
2014 Information management 13 847
2014 Information technology 12 1762
2014 Internal audit 15 193
2014 Evaluation 11 285
2014 Other services to the public 15 2271
2014 None of the above 16 4982

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 53 1447
2017 Health care practitioners 56 509
2017 Federal regulators 52 717
2017 Compliance, inspection and enforcement 47 3055
2017 Communications or public affairs 58 728
2017 Access to information and privacy 53 226
2017 Security 42 1384
2017 Science and technology 53 1575
2017 Library services 54 64
2017 Legal services 53 641
2017 Administration and operations 55 4820
2017 Human resources 54 1247
2017 Financial management 53 1016
2017 Procurement 54 457
2017 Real property 55 553
2017 Materiel management 58 240
2017 Information management 53 596
2017 Information technology 54 1393
2017 Internal audit 55 136
2017 Evaluation 54 221
2017 Data sciences 50 299
2017 Policy 51 1358
2017 Project management 56 1241
2017 Other services to the public 51 1532
2017 None of the above 51 3799
2014 Client contact centre 50 1725
2014 Health care practitioners 61 643
2014 Federal regulators 53 866
2014 Compliance, inspection and enforcement 48 3459
2014 Communications or public affairs 54 840
2014 Access to information and privacy 49 245
2014 Security 40 1820
2014 Science and technology 52 1494
2014 Library services 42 81
2014 Legal services 56 577
2014 Administration and operations 54 5538
2014 Human resources 55 1403
2014 Financial management 53 1172
2014 Procurement 56 526
2014 Real property 55 620
2014 Materiel management 47 347
2014 Information management 56 848
2014 Information technology 53 1759
2014 Internal audit 53 193
2014 Evaluation 55 285
2014 Other services to the public 51 2272
2014 None of the above 50 4982

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 1447
2017 Health care practitioners 41 509
2017 Federal regulators 29 717
2017 Compliance, inspection and enforcement 29 3055
2017 Communications or public affairs 25 728
2017 Access to information and privacy 22 226
2017 Security 32 1384
2017 Science and technology 28 1575
2017 Library services 26 64
2017 Legal services 28 641
2017 Administration and operations 28 4820
2017 Human resources 28 1247
2017 Financial management 27 1016
2017 Procurement 26 457
2017 Real property 29 553
2017 Materiel management 33 240
2017 Information management 28 596
2017 Information technology 28 1393
2017 Internal audit 34 136
2017 Evaluation 29 221
2017 Data sciences 28 299
2017 Policy 28 1358
2017 Project management 32 1241
2017 Other services to the public 28 1532
2017 None of the above 28 3799
2014 Client contact centre 27 1725
2014 Health care practitioners 34 643
2014 Federal regulators 36 866
2014 Compliance, inspection and enforcement 30 3459
2014 Communications or public affairs 27 840
2014 Access to information and privacy 27 245
2014 Security 32 1820
2014 Science and technology 28 1494
2014 Library services 19 81
2014 Legal services 28 577
2014 Administration and operations 29 5538
2014 Human resources 33 1403
2014 Financial management 27 1172
2014 Procurement 32 526
2014 Real property 29 620
2014 Materiel management 27 347
2014 Information management 28 848
2014 Information technology 29 1759
2014 Internal audit 30 193
2014 Evaluation 34 285
2014 Other services to the public 30 2272
2014 None of the above 28 4982

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 1447
2017 Health care practitioners 8 509
2017 Federal regulators 10 717
2017 Compliance, inspection and enforcement 7 3055
2017 Communications or public affairs 13 728
2017 Access to information and privacy 8 226
2017 Security 8 1384
2017 Science and technology 10 1575
2017 Library services 14 64
2017 Legal services 8 641
2017 Administration and operations 10 4820
2017 Human resources 9 1247
2017 Financial management 12 1016
2017 Procurement 11 457
2017 Real property 13 553
2017 Materiel management 12 240
2017 Information management 10 596
2017 Information technology 9 1393
2017 Internal audit 6 136
2017 Evaluation 11 221
2017 Data sciences 10 299
2017 Policy 12 1358
2017 Project management 10 1241
2017 Other services to the public 7 1532
2017 None of the above 9 3799
2014 Client contact centre 7 1725
2014 Health care practitioners 10 643
2014 Federal regulators 11 866
2014 Compliance, inspection and enforcement 7 3459
2014 Communications or public affairs 11 840
2014 Access to information and privacy 10 245
2014 Security 9 1820
2014 Science and technology 11 1494
2014 Library services 11 81
2014 Legal services 10 577
2014 Administration and operations 11 5538
2014 Human resources 10 1403
2014 Financial management 13 1172
2014 Procurement 14 526
2014 Real property 15 620
2014 Materiel management 11 347
2014 Information management 11 848
2014 Information technology 11 1759
2014 Internal audit 13 193
2014 Evaluation 14 285
2014 Other services to the public 8 2272
2014 None of the above 10 4982

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 1447
2017 Health care practitioners 27 509
2017 Federal regulators 23 717
2017 Compliance, inspection and enforcement 27 3055
2017 Communications or public affairs 16 728
2017 Access to information and privacy 24 226
2017 Security 29 1384
2017 Science and technology 18 1575
2017 Library services 19 64
2017 Legal services 15 641
2017 Administration and operations 21 4820
2017 Human resources 10 1247
2017 Financial management 23 1016
2017 Procurement 21 457
2017 Real property 25 553
2017 Materiel management 24 240
2017 Information management 22 596
2017 Information technology 19 1393
2017 Internal audit 18 136
2017 Evaluation 19 221
2017 Data sciences 14 299
2017 Policy 12 1358
2017 Project management 16 1241
2017 Other services to the public 23 1532
2017 None of the above 23 3799
2014 Client contact centre 26 1725
2014 Health care practitioners 23 643
2014 Federal regulators 20 866
2014 Compliance, inspection and enforcement 26 3459
2014 Communications or public affairs 11 840
2014 Access to information and privacy 23 245
2014 Security 25 1820
2014 Science and technology 19 1494
2014 Library services 10 81
2014 Legal services 14 577
2014 Administration and operations 21 5538
2014 Human resources 11 1403
2014 Financial management 17 1172
2014 Procurement 25 526
2014 Real property 20 620
2014 Materiel management 25 347
2014 Information management 23 848
2014 Information technology 19 1759
2014 Internal audit 22 193
2014 Evaluation 23 285
2014 Other services to the public 24 2272
2014 None of the above 21 4982

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 1447
2017 Health care practitioners 15 509
2017 Federal regulators 12 717
2017 Compliance, inspection and enforcement 10 3055
2017 Communications or public affairs 8 728
2017 Access to information and privacy 11 226
2017 Security 16 1384
2017 Science and technology 12 1575
2017 Library services 14 64
2017 Legal services 10 641
2017 Administration and operations 11 4820
2017 Human resources 10 1247
2017 Financial management 9 1016
2017 Procurement 10 457
2017 Real property 10 553
2017 Materiel management 12 240
2017 Information management 11 596
2017 Information technology 10 1393
2017 Internal audit 6 136
2017 Evaluation 11 221
2017 Data sciences 9 299
2017 Policy 10 1358
2017 Project management 11 1241
2017 Other services to the public 9 1532
2017 None of the above 11 3799
2014 Client contact centre 13 1725
2014 Health care practitioners 14 643
2014 Federal regulators 14 866
2014 Compliance, inspection and enforcement 11 3459
2014 Communications or public affairs 10 840
2014 Access to information and privacy 10 245
2014 Security 14 1820
2014 Science and technology 13 1494
2014 Library services 6 81
2014 Legal services 9 577
2014 Administration and operations 11 5538
2014 Human resources 12 1403
2014 Financial management 11 1172
2014 Procurement 11 526
2014 Real property 12 620
2014 Materiel management 11 347
2014 Information management 12 848
2014 Information technology 10 1759
2014 Internal audit 19 193
2014 Evaluation 17 285
2014 Other services to the public 11 2272
2014 None of the above 10 4982

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 1447
2017 Health care practitioners 9 509
2017 Federal regulators 8 717
2017 Compliance, inspection and enforcement 11 3055
2017 Communications or public affairs 4 728
2017 Access to information and privacy 7 226
2017 Security 13 1384
2017 Science and technology 6 1575
2017 Legal services 4 641
2017 Administration and operations 7 4820
2017 Human resources 4 1247
2017 Financial management 7 1016
2017 Procurement 9 457
2017 Real property 11 553
2017 Materiel management 14 240
2017 Information management 7 596
2017 Information technology 6 1393
2017 Internal audit 4 136
2017 Evaluation 6 221
2017 Data sciences 4 299
2017 Policy 4 1358
2017 Project management 6 1241
2017 Other services to the public 8 1532
2017 None of the above 8 3799
2014 Client contact centre 7 1725
2014 Health care practitioners 7 643
2014 Federal regulators 8 866
2014 Compliance, inspection and enforcement 10 3459
2014 Communications or public affairs 3 840
2014 Access to information and privacy 10 245
2014 Security 10 1820
2014 Science and technology 6 1494
2014 Legal services 5 577
2014 Administration and operations 7 5538
2014 Human resources 5 1403
2014 Financial management 5 1172
2014 Procurement 7 526
2014 Real property 7 620
2014 Materiel management 9 347
2014 Information management 8 848
2014 Information technology 4 1759
2014 Internal audit 9 193
2014 Evaluation 8 285
2014 Other services to the public 8 2272
2014 None of the above 6 4982

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 1447
2017 Health care practitioners 18 509
2017 Federal regulators 13 717
2017 Compliance, inspection and enforcement 15 3055
2017 Communications or public affairs 12 728
2017 Access to information and privacy 20 226
2017 Security 22 1384
2017 Science and technology 12 1575
2017 Library services 9 64
2017 Legal services 14 641
2017 Administration and operations 12 4820
2017 Human resources 13 1247
2017 Financial management 10 1016
2017 Procurement 12 457
2017 Real property 14 553
2017 Materiel management 15 240
2017 Information management 13 596
2017 Information technology 11 1393
2017 Internal audit 10 136
2017 Evaluation 12 221
2017 Data sciences 13 299
2017 Policy 13 1358
2017 Project management 14 1241
2017 Other services to the public 14 1532
2017 None of the above 13 3799
2014 Client contact centre 14 1725
2014 Health care practitioners 17 643
2014 Federal regulators 16 866
2014 Compliance, inspection and enforcement 16 3459
2014 Communications or public affairs 16 840
2014 Access to information and privacy 22 245
2014 Security 22 1820
2014 Science and technology 14 1494
2014 Library services 11 81
2014 Legal services 9 577
2014 Administration and operations 15 5538
2014 Human resources 14 1403
2014 Financial management 15 1172
2014 Procurement 17 526
2014 Real property 18 620
2014 Materiel management 14 347
2014 Information management 15 848
2014 Information technology 15 1759
2014 Internal audit 21 193
2014 Evaluation 17 285
2014 Other services to the public 17 2272
2014 None of the above 16 4982

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 1447
2017 Health care practitioners 12 509
2017 Federal regulators 12 717
2017 Compliance, inspection and enforcement 11 3055
2017 Communications or public affairs 11 728
2017 Access to information and privacy 8 226
2017 Security 12 1384
2017 Science and technology 9 1575
2017 Library services 8 64
2017 Legal services 12 641
2017 Administration and operations 11 4820
2017 Human resources 13 1247
2017 Financial management 12 1016
2017 Procurement 11 457
2017 Real property 11 553
2017 Materiel management 6 240
2017 Information management 10 596
2017 Information technology 9 1393
2017 Internal audit 10 136
2017 Evaluation 10 221
2017 Data sciences 11 299
2017 Policy 12 1358
2017 Project management 11 1241
2017 Other services to the public 11 1532
2017 None of the above 11 3799
2014 Client contact centre 9 1725
2014 Health care practitioners 13 643
2014 Federal regulators 10 866
2014 Compliance, inspection and enforcement 10 3459
2014 Communications or public affairs 9 840
2014 Access to information and privacy 13 245
2014 Security 12 1820
2014 Science and technology 10 1494
2014 Library services 13 81
2014 Legal services 9 577
2014 Administration and operations 11 5538
2014 Human resources 14 1403
2014 Financial management 11 1172
2014 Procurement 9 526
2014 Real property 11 620
2014 Materiel management 11 347
2014 Information management 9 848
2014 Information technology 10 1759
2014 Internal audit 12 193
2014 Evaluation 9 285
2014 Other services to the public 10 2272
2014 None of the above 12 4982

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 1447
2017 Health care practitioners 19 509
2017 Federal regulators 25 717
2017 Compliance, inspection and enforcement 26 3055
2017 Communications or public affairs 26 728
2017 Access to information and privacy 21 226
2017 Security 25 1384
2017 Science and technology 28 1575
2017 Library services 29 64
2017 Legal services 27 641
2017 Administration and operations 24 4820
2017 Human resources 26 1247
2017 Financial management 24 1016
2017 Procurement 24 457
2017 Real property 24 553
2017 Materiel management 25 240
2017 Information management 25 596
2017 Information technology 26 1393
2017 Internal audit 26 136
2017 Evaluation 27 221
2017 Data sciences 31 299
2017 Policy 29 1358
2017 Project management 23 1241
2017 Other services to the public 26 1532
2017 None of the above 26 3799
2014 Client contact centre 23 1725
2014 Health care practitioners 18 643
2014 Federal regulators 23 866
2014 Compliance, inspection and enforcement 27 3459
2014 Communications or public affairs 25 840
2014 Access to information and privacy 20 245
2014 Security 28 1820
2014 Science and technology 27 1494
2014 Library services 32 81
2014 Legal services 27 577
2014 Administration and operations 23 5538
2014 Human resources 23 1403
2014 Financial management 25 1172
2014 Procurement 24 526
2014 Real property 21 620
2014 Materiel management 27 347
2014 Information management 24 848
2014 Information technology 24 1759
2014 Internal audit 19 193
2014 Evaluation 23 285
2014 Other services to the public 25 2272
2014 None of the above 26 4982

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 1345
2017 Health care practitioners 13 461
2017 Federal regulators 11 661
2017 Compliance, inspection and enforcement 11 2733
2017 Communications or public affairs 11 698
2017 Access to information and privacy 14 210
2017 Security 13 1217
2017 Science and technology 12 1470
2017 Library services 10 61
2017 Legal services 12 613
2017 Administration and operations 12 4478
2017 Human resources 13 1199
2017 Financial management 11 944
2017 Procurement 13 416
2017 Real property 12 496
2017 Materiel management 13 206
2017 Information management 12 552
2017 Information technology 11 1302
2017 Internal audit 13 129
2017 Evaluation 9 207
2017 Data sciences 11 287
2017 Policy 8 1309
2017 Project management 10 1164
2017 Other services to the public 12 1400
2017 None of the above 13 3514
2014 Client contact centre 16 1597
2014 Health care practitioners 12 594
2014 Federal regulators 13 798
2014 Compliance, inspection and enforcement 13 3129
2014 Communications or public affairs 12 816
2014 Access to information and privacy 15 219
2014 Security 14 1642
2014 Science and technology 12 1397
2014 Library services 5 77
2014 Legal services 12 548
2014 Administration and operations 13 5172
2014 Human resources 12 1328
2014 Financial management 12 1110
2014 Procurement 14 487
2014 Real property 13 574
2014 Materiel management 14 317
2014 Information management 13 781
2014 Information technology 13 1686
2014 Internal audit 8 175
2014 Evaluation 10 261
2014 Other services to the public 13 2083
2014 None of the above 12 4659

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 1345
2017 Health care practitioners 17 461
2017 Federal regulators 15 661
2017 Compliance, inspection and enforcement 16 2733
2017 Communications or public affairs 22 698
2017 Access to information and privacy 25 210
2017 Security 14 1217
2017 Science and technology 26 1470
2017 Library services 19 61
2017 Legal services 18 613
2017 Administration and operations 17 4478
2017 Human resources 20 1199
2017 Financial management 16 944
2017 Procurement 21 416
2017 Real property 15 496
2017 Materiel management 15 206
2017 Information management 19 552
2017 Information technology 18 1302
2017 Internal audit 18 129
2017 Evaluation 17 207
2017 Data sciences 26 287
2017 Policy 20 1309
2017 Project management 18 1164
2017 Other services to the public 19 1400
2017 None of the above 15 3514
2014 Client contact centre 17 1597
2014 Health care practitioners 13 594
2014 Federal regulators 19 798
2014 Compliance, inspection and enforcement 17 3129
2014 Communications or public affairs 22 816
2014 Access to information and privacy 14 219
2014 Security 14 1642
2014 Science and technology 19 1397
2014 Library services 36 77
2014 Legal services 14 548
2014 Administration and operations 15 5172
2014 Human resources 16 1328
2014 Financial management 19 1110
2014 Procurement 17 487
2014 Real property 15 574
2014 Materiel management 14 317
2014 Information management 20 781
2014 Information technology 18 1686
2014 Internal audit 10 175
2014 Evaluation 18 261
2014 Other services to the public 16 2083
2014 None of the above 16 4659

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 1345
2017 Health care practitioners 10 461
2017 Federal regulators 9 661
2017 Compliance, inspection and enforcement 11 2733
2017 Communications or public affairs 9 698
2017 Access to information and privacy 13 210
2017 Security 11 1217
2017 Science and technology 12 1470
2017 Library services 10 61
2017 Legal services 9 613
2017 Administration and operations 10 4478
2017 Human resources 10 1199
2017 Financial management 10 944
2017 Procurement 11 416
2017 Real property 8 496
2017 Materiel management 13 206
2017 Information management 11 552
2017 Information technology 11 1302
2017 Internal audit 10 129
2017 Evaluation 8 207
2017 Data sciences 11 287
2017 Policy 8 1309
2017 Project management 9 1164
2017 Other services to the public 12 1400
2017 None of the above 10 3514
2014 Client contact centre 13 1597
2014 Health care practitioners 10 594
2014 Federal regulators 9 798
2014 Compliance, inspection and enforcement 12 3129
2014 Communications or public affairs 8 816
2014 Access to information and privacy 10 219
2014 Security 12 1642
2014 Science and technology 11 1397
2014 Legal services 10 548
2014 Administration and operations 10 5172
2014 Human resources 10 1328
2014 Financial management 9 1110
2014 Procurement 14 487
2014 Real property 9 574
2014 Materiel management 11 317
2014 Information management 11 781
2014 Information technology 12 1686
2014 Internal audit 9 175
2014 Evaluation 10 261
2014 Other services to the public 11 2083
2014 None of the above 10 4659

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 1345
2017 Health care practitioners 8 461
2017 Federal regulators 7 661
2017 Compliance, inspection and enforcement 8 2733
2017 Communications or public affairs 9 698
2017 Access to information and privacy 10 210
2017 Security 7 1217
2017 Science and technology 10 1470
2017 Legal services 9 613
2017 Administration and operations 8 4478
2017 Human resources 9 1199
2017 Financial management 8 944
2017 Procurement 10 416
2017 Real property 5 496
2017 Materiel management 3 206
2017 Information management 7 552
2017 Information technology 8 1302
2017 Internal audit 10 129
2017 Evaluation 7 207
2017 Data sciences 8 287
2017 Policy 6 1309
2017 Project management 7 1164
2017 Other services to the public 8 1400
2017 None of the above 8 3514
2014 Client contact centre 8 1597
2014 Health care practitioners 6 594
2014 Federal regulators 10 798
2014 Compliance, inspection and enforcement 9 3129
2014 Communications or public affairs 7 816
2014 Access to information and privacy 3 219
2014 Security 8 1642
2014 Science and technology 8 1397
2014 Legal services 6 548
2014 Administration and operations 8 5172
2014 Human resources 8 1328
2014 Financial management 9 1110
2014 Procurement 11 487
2014 Real property 6 574
2014 Materiel management 7 317
2014 Information management 8 781
2014 Information technology 8 1686
2014 Internal audit 6 175
2014 Evaluation 7 261
2014 Other services to the public 9 2083
2014 None of the above 7 4659

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 1345
2017 Health care practitioners 9 461
2017 Federal regulators 9 661
2017 Compliance, inspection and enforcement 9 2733
2017 Communications or public affairs 13 698
2017 Access to information and privacy 12 210
2017 Security 6 1217
2017 Science and technology 12 1470
2017 Library services 10 61
2017 Legal services 11 613
2017 Administration and operations 12 4478
2017 Human resources 11 1199
2017 Financial management 11 944
2017 Procurement 12 416
2017 Real property 10 496
2017 Materiel management 14 206
2017 Information management 12 552
2017 Information technology 12 1302
2017 Internal audit 6 129
2017 Evaluation 13 207
2017 Data sciences 15 287
2017 Policy 8 1309
2017 Project management 10 1164
2017 Other services to the public 9 1400
2017 None of the above 10 3514
2014 Client contact centre 11 1597
2014 Health care practitioners 12 594
2014 Federal regulators 9 798
2014 Compliance, inspection and enforcement 9 3129
2014 Communications or public affairs 11 816
2014 Access to information and privacy 7 219
2014 Security 8 1642
2014 Science and technology 10 1397
2014 Library services 14 77
2014 Legal services 14 548
2014 Administration and operations 12 5172
2014 Human resources 11 1328
2014 Financial management 11 1110
2014 Procurement 15 487
2014 Real property 12 574
2014 Materiel management 9 317
2014 Information management 13 781
2014 Information technology 11 1686
2014 Internal audit 11 175
2014 Evaluation 9 261
2014 Other services to the public 11 2083
2014 None of the above 9 4659

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 1345
2017 Health care practitioners 10 461
2017 Federal regulators 9 661
2017 Compliance, inspection and enforcement 9 2733
2017 Communications or public affairs 14 698
2017 Access to information and privacy 14 210
2017 Security 8 1217
2017 Science and technology 11 1470
2017 Library services 12 61
2017 Legal services 9 613
2017 Administration and operations 12 4478
2017 Human resources 13 1199
2017 Financial management 14 944
2017 Procurement 14 416
2017 Real property 13 496
2017 Materiel management 11 206
2017 Information management 14 552
2017 Information technology 12 1302
2017 Internal audit 10 129
2017 Evaluation 6 207
2017 Data sciences 12 287
2017 Policy 12 1309
2017 Project management 11 1164
2017 Other services to the public 11 1400
2017 None of the above 11 3514
2014 Client contact centre 13 1597
2014 Health care practitioners 9 594
2014 Federal regulators 9 798
2014 Compliance, inspection and enforcement 10 3129
2014 Communications or public affairs 11 816
2014 Access to information and privacy 10 219
2014 Security 7 1642
2014 Science and technology 8 1397
2014 Library services 19 77
2014 Legal services 8 548
2014 Administration and operations 11 5172
2014 Human resources 10 1328
2014 Financial management 12 1110
2014 Procurement 12 487
2014 Real property 12 574
2014 Materiel management 11 317
2014 Information management 10 781
2014 Information technology 12 1686
2014 Internal audit 12 175
2014 Evaluation 11 261
2014 Other services to the public 10 2083
2014 None of the above 11 4659

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 1345
2017 Health care practitioners 10 461
2017 Federal regulators 11 661
2017 Compliance, inspection and enforcement 9 2733
2017 Communications or public affairs 18 698
2017 Access to information and privacy 17 210
2017 Security 6 1217
2017 Science and technology 8 1470
2017 Legal services 9 613
2017 Administration and operations 16 4478
2017 Human resources 21 1199
2017 Financial management 17 944
2017 Procurement 17 416
2017 Real property 13 496
2017 Materiel management 13 206
2017 Information management 13 552
2017 Information technology 16 1302
2017 Internal audit 16 129
2017 Evaluation 16 207
2017 Data sciences 15 287
2017 Policy 24 1309
2017 Project management 18 1164
2017 Other services to the public 7 1400
2017 None of the above 9 3514
2014 Client contact centre 7 1597
2014 Health care practitioners 5 594
2014 Federal regulators 11 798
2014 Compliance, inspection and enforcement 10 3129
2014 Communications or public affairs 14 816
2014 Access to information and privacy 18 219
2014 Security 6 1642
2014 Science and technology 8 1397
2014 Legal services 6 548
2014 Administration and operations 14 5172
2014 Human resources 16 1328
2014 Financial management 14 1110
2014 Procurement 13 487
2014 Real property 8 574
2014 Materiel management 13 317
2014 Information management 12 781
2014 Information technology 14 1686
2014 Internal audit 17 175
2014 Evaluation 11 261
2014 Other services to the public 8 2083
2014 None of the above 10 4659

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 1345
2017 Health care practitioners 9 461
2017 Federal regulators 8 661
2017 Compliance, inspection and enforcement 11 2733
2017 Communications or public affairs 10 698
2017 Access to information and privacy 7 210
2017 Security 8 1217
2017 Science and technology 9 1470
2017 Legal services 10 613
2017 Administration and operations 9 4478
2017 Human resources 8 1199
2017 Financial management 9 944
2017 Procurement 7 416
2017 Real property 7 496
2017 Materiel management 11 206
2017 Information management 10 552
2017 Information technology 12 1302
2017 Internal audit 6 129
2017 Evaluation 9 207
2017 Data sciences 14 287
2017 Policy 10 1309
2017 Project management 10 1164
2017 Other services to the public 13 1400
2017 None of the above 10 3514
2014 Client contact centre 9 1597
2014 Health care practitioners 8 594
2014 Federal regulators 7 798
2014 Compliance, inspection and enforcement 7 3129
2014 Communications or public affairs 9 816
2014 Access to information and privacy 8 219
2014 Security 9 1642
2014 Science and technology 8 1397
2014 Library services 8 77
2014 Legal services 6 548
2014 Administration and operations 8 5172
2014 Human resources 7 1328
2014 Financial management 8 1110
2014 Procurement 5 487
2014 Real property 9 574
2014 Materiel management 6 317
2014 Information management 11 781
2014 Information technology 9 1686
2014 Internal audit 10 175
2014 Evaluation 9 261
2014 Other services to the public 10 2083
2014 None of the above 8 4659

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 1345
2017 Health care practitioners 12 461
2017 Federal regulators 10 661
2017 Compliance, inspection and enforcement 11 2733
2017 Communications or public affairs 11 698
2017 Access to information and privacy 9 210
2017 Security 10 1217
2017 Science and technology 9 1470
2017 Legal services 15 613
2017 Administration and operations 12 4478
2017 Human resources 13 1199
2017 Financial management 12 944
2017 Procurement 11 416
2017 Real property 10 496
2017 Materiel management 9 206
2017 Information management 13 552
2017 Information technology 12 1302
2017 Internal audit 7 129
2017 Evaluation 10 207
2017 Data sciences 12 287
2017 Policy 12 1309
2017 Project management 11 1164
2017 Other services to the public 11 1400
2017 None of the above 11 3514
2014 Client contact centre 13 1597
2014 Health care practitioners 13 594
2014 Federal regulators 11 798
2014 Compliance, inspection and enforcement 11 3129
2014 Communications or public affairs 10 816
2014 Access to information and privacy 8 219
2014 Security 9 1642
2014 Science and technology 10 1397
2014 Library services 13 77
2014 Legal services 11 548
2014 Administration and operations 11 5172
2014 Human resources 10 1328
2014 Financial management 12 1110
2014 Procurement 8 487
2014 Real property 11 574
2014 Materiel management 7 317
2014 Information management 12 781
2014 Information technology 11 1686
2014 Internal audit 13 175
2014 Evaluation 11 261
2014 Other services to the public 11 2083
2014 None of the above 11 4659

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 1345
2017 Health care practitioners 27 461
2017 Federal regulators 25 661
2017 Compliance, inspection and enforcement 28 2733
2017 Communications or public affairs 28 698
2017 Access to information and privacy 19 210
2017 Security 32 1217
2017 Science and technology 27 1470
2017 Library services 18 61
2017 Legal services 31 613
2017 Administration and operations 24 4478
2017 Human resources 23 1199
2017 Financial management 25 944
2017 Procurement 22 416
2017 Real property 24 496
2017 Materiel management 23 206
2017 Information management 23 552
2017 Information technology 25 1302
2017 Internal audit 30 129
2017 Evaluation 34 207
2017 Data sciences 27 287
2017 Policy 32 1309
2017 Project management 30 1164
2017 Other services to the public 27 1400
2017 None of the above 24 3514
2014 Client contact centre 20 1597
2014 Health care practitioners 29 594
2014 Federal regulators 31 798
2014 Compliance, inspection and enforcement 25 3129
2014 Communications or public affairs 24 816
2014 Access to information and privacy 22 219
2014 Security 27 1642
2014 Science and technology 27 1397
2014 Library services 21 77
2014 Legal services 25 548
2014 Administration and operations 24 5172
2014 Human resources 21 1328
2014 Financial management 26 1110
2014 Procurement 22 487
2014 Real property 23 574
2014 Materiel management 21 317
2014 Information management 26 781
2014 Information technology 26 1686
2014 Internal audit 32 175
2014 Evaluation 32 261
2014 Other services to the public 23 2083
2014 None of the above 25 4659

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 1345
2017 Health care practitioners 10 461
2017 Federal regulators 8 661
2017 Compliance, inspection and enforcement 10 2733
2017 Communications or public affairs 9 698
2017 Access to information and privacy 10 210
2017 Security 14 1217
2017 Science and technology 8 1470
2017 Library services 10 61
2017 Legal services 12 613
2017 Administration and operations 8 4478
2017 Human resources 8 1199
2017 Financial management 9 944
2017 Procurement 9 416
2017 Real property 11 496
2017 Materiel management 6 206
2017 Information management 11 552
2017 Information technology 10 1302
2017 Internal audit 12 129
2017 Evaluation 10 207
2017 Data sciences 9 287
2017 Policy 10 1309
2017 Project management 12 1164
2017 Other services to the public 11 1400
2017 None of the above 9 3514
2014 Client contact centre 9 1597
2014 Health care practitioners 11 594
2014 Federal regulators 9 798
2014 Compliance, inspection and enforcement 9 3129
2014 Communications or public affairs 9 816
2014 Access to information and privacy 6 219
2014 Security 11 1642
2014 Science and technology 9 1397
2014 Library services 10 77
2014 Legal services 9 548
2014 Administration and operations 9 5172
2014 Human resources 8 1328
2014 Financial management 10 1110
2014 Procurement 13 487
2014 Real property 8 574
2014 Materiel management 7 317
2014 Information management 10 781
2014 Information technology 9 1686
2014 Internal audit 10 175
2014 Evaluation 11 261
2014 Other services to the public 7 2083
2014 None of the above 9 4659

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 38 1345
2017 Health care practitioners 46 461
2017 Federal regulators 46 661
2017 Compliance, inspection and enforcement 49 2733
2017 Communications or public affairs 42 698
2017 Access to information and privacy 30 210
2017 Security 52 1217
2017 Science and technology 43 1470
2017 Library services 37 61
2017 Legal services 50 613
2017 Administration and operations 44 4478
2017 Human resources 44 1199
2017 Financial management 44 944
2017 Procurement 38 416
2017 Real property 41 496
2017 Materiel management 36 206
2017 Information management 42 552
2017 Information technology 44 1302
2017 Internal audit 53 129
2017 Evaluation 49 207
2017 Data sciences 44 287
2017 Policy 52 1309
2017 Project management 47 1164
2017 Other services to the public 45 1400
2017 None of the above 41 3514
2014 Client contact centre 41 1597
2014 Health care practitioners 48 594
2014 Federal regulators 47 798
2014 Compliance, inspection and enforcement 47 3129
2014 Communications or public affairs 46 816
2014 Access to information and privacy 41 219
2014 Security 46 1642
2014 Science and technology 45 1397
2014 Library services 40 77
2014 Legal services 48 548
2014 Administration and operations 45 5172
2014 Human resources 43 1328
2014 Financial management 44 1110
2014 Procurement 42 487
2014 Real property 42 574
2014 Materiel management 38 317
2014 Information management 46 781
2014 Information technology 42 1686
2014 Internal audit 52 175
2014 Evaluation 48 261
2014 Other services to the public 44 2083
2014 None of the above 45 4659

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 1345
2017 Health care practitioners 2 461
2017 Federal regulators 2 661
2017 Compliance, inspection and enforcement 2 2733
2017 Communications or public affairs 1 698
2017 Security 3 1217
2017 Science and technology 2 1470
2017 Legal services 2 613
2017 Administration and operations 1 4478
2017 Human resources 1 1199
2017 Financial management 1 944
2017 Information management 3 552
2017 Information technology 2 1302
2017 Policy 2 1309
2017 Project management 1 1164
2017 Other services to the public 1 1400
2017 None of the above 2 3514
2014 Client contact centre 1 1597
2014 Health care practitioners 3 594
2014 Federal regulators 2 798
2014 Compliance, inspection and enforcement 1 3129
2014 Communications or public affairs 1 816
2014 Security 3 1642
2014 Science and technology 2 1397
2014 Library services 0 77
2014 Legal services 1 548
2014 Administration and operations 1 5172
2014 Human resources 1 1328
2014 Financial management 1 1110
2014 Procurement 2 487
2014 Real property 1 574
2014 Information management 2 781
2014 Information technology 2 1686
2014 Evaluation 2 261
2014 Other services to the public 2 2083
2014 None of the above 2 4659

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 1345
2017 Health care practitioners 56 461
2017 Federal regulators 55 661
2017 Compliance, inspection and enforcement 56 2733
2017 Communications or public affairs 49 698
2017 Access to information and privacy 44 210
2017 Security 63 1217
2017 Science and technology 52 1470
2017 Library services 53 61
2017 Legal services 58 613
2017 Administration and operations 51 4478
2017 Human resources 48 1199
2017 Financial management 52 944
2017 Procurement 50 416
2017 Real property 56 496
2017 Materiel management 53 206
2017 Information management 51 552
2017 Information technology 51 1302
2017 Internal audit 57 129
2017 Evaluation 57 207
2017 Data sciences 48 287
2017 Policy 56 1309
2017 Project management 53 1164
2017 Other services to the public 53 1400
2017 None of the above 51 3514
2014 Client contact centre 44 1597
2014 Health care practitioners 59 594
2014 Federal regulators 54 798
2014 Compliance, inspection and enforcement 55 3129
2014 Communications or public affairs 48 816
2014 Access to information and privacy 44 219
2014 Security 63 1642
2014 Science and technology 53 1397
2014 Library services 59 77
2014 Legal services 55 548
2014 Administration and operations 52 5172
2014 Human resources 50 1328
2014 Financial management 50 1110
2014 Procurement 53 487
2014 Real property 53 574
2014 Materiel management 57 317
2014 Information management 54 781
2014 Information technology 55 1686
2014 Internal audit 50 175
2014 Evaluation 54 261
2014 Other services to the public 54 2083
2014 None of the above 56 4659

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 1345
2017 Health care practitioners 2 461
2017 Federal regulators 2 661
2017 Compliance, inspection and enforcement 2 2733
2017 Communications or public affairs 1 698
2017 Security 2 1217
2017 Science and technology 1 1470
2017 Legal services 1 613
2017 Administration and operations 1 4478
2017 Human resources 1 1199
2017 Financial management 1 944
2017 Procurement 1 416
2017 Real property 3 496
2017 Materiel management 0 206
2017 Information technology 2 1302
2017 Policy 1 1309
2017 Project management 1 1164
2017 Other services to the public 1 1400
2017 None of the above 1 3514

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 1345
2017 Health care practitioners 16 461
2017 Federal regulators 14 661
2017 Compliance, inspection and enforcement 13 2733
2017 Communications or public affairs 11 698
2017 Access to information and privacy 9 210
2017 Security 14 1217
2017 Science and technology 13 1470
2017 Library services 9 61
2017 Legal services 14 613
2017 Administration and operations 13 4478
2017 Human resources 14 1199
2017 Financial management 12 944
2017 Procurement 14 416
2017 Real property 15 496
2017 Materiel management 12 206
2017 Information management 15 552
2017 Information technology 13 1302
2017 Internal audit 7 129
2017 Evaluation 13 207
2017 Data sciences 14 287
2017 Policy 12 1309
2017 Project management 12 1164
2017 Other services to the public 15 1400
2017 None of the above 15 3514
2014 Client contact centre 15 1597
2014 Health care practitioners 16 594
2014 Federal regulators 12 798
2014 Compliance, inspection and enforcement 13 3129
2014 Communications or public affairs 10 816
2014 Access to information and privacy 14 219
2014 Security 14 1642
2014 Science and technology 12 1397
2014 Library services 10 77
2014 Legal services 12 548
2014 Administration and operations 13 5172
2014 Human resources 13 1328
2014 Financial management 11 1110
2014 Procurement 12 487
2014 Real property 13 574
2014 Materiel management 12 317
2014 Information management 13 781
2014 Information technology 11 1686
2014 Internal audit 18 175
2014 Evaluation 10 261
2014 Other services to the public 13 2083
2014 None of the above 13 4659

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 93 7 1454
2017 Health care practitioners 96 4 508
2017 Federal regulators 95 5 717
2017 Compliance, inspection and enforcement 96 4 3056
2017 Communications or public affairs 87 13 728
2017 Access to information and privacy 89 11 225
2017 Security 97 3 1383
2017 Science and technology 97 3 1580
2017 Library services 93 7 66
2017 Legal services 95 5 637
2017 Administration and operations 91 9 4817
2017 Human resources 87 13 1248
2017 Financial management 92 8 1016
2017 Procurement 91 9 455
2017 Real property 93 7 552
2017 Materiel management 94 6 240
2017 Information management 94 6 595
2017 Information technology 93 7 1396
2017 Internal audit 87 13 135
2017 Evaluation 92 8 218
2017 Data sciences 90 10 299
2017 Policy 87 13 1357
2017 Project management 91 9 1238
2017 Other services to the public 95 5 1532
2017 None of the above 94 6 3795

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 20 18 5 5 24 9 58 15 10122
2017 Health care practitioners 13 21 19 11 11 19 5 45 30 2144
2017 Federal regulators 15 17 20 8 9 25 6 46 25 4031
2017 Compliance, inspection and enforcement 15 18 21 8 11 23 6 45 26 16394
2017 Communications or public affairs 13 15 19 7 5 31 9 48 21 4250
2017 Access to information and privacy 20 15 19 5 6 25 9 54 17 1279
2017 Security 10 17 21 13 22 13 4 32 42 4925
2017 Science and technology 14 19 17 7 7 28 8 52 21 11117
2017 Library services 16 15 16 5 6 33 11 54 18 513
2017 Legal services 12 13 19 8 8 32 8 42 27 3461
2017 Administration and operations 18 20 19 7 7 21 7 53 21 25915
2017 Human resources 19 22 17 6 5 24 7 60 16 8338
2017 Financial management 18 19 18 6 6 26 9 55 18 6792
2017 Procurement 19 22 22 5 6 20 6 55 15 2790
2017 Real property 17 22 21 8 8 17 6 51 21 2946
2017 Materiel management 22 26 20 7 7 15 4 59 17 1530
2017 Information management 19 19 19 7 6 24 8 55 18 3688
2017 Information technology 19 18 18 5 4 27 9 58 14 11568
2017 Internal audit 15 18 15 5 5 33 9 57 16 974
2017 Evaluation 14 16 16 6 8 32 9 50 23 1330
2017 Data sciences 17 15 15 5 5 33 10 58 16 2216
2017 Policy 11 14 18 8 7 34 9 44 26 8126
2017 Project management 14 18 20 7 7 26 8 49 21 7151
2017 Other services to the public 17 18 19 8 9 22 7 50 24 8276
2017 None of the above 16 18 20 8 9 22 7 48 24 21023
2014 Client contact centre 17 20 19 6 5 24 8 56 16 10916
2014 Health care practitioners 13 19 21 12 12 18 5 42 31 2483
2014 Federal regulators 16 16 19 7 8 28 7 48 23 4885
2014 Compliance, inspection and enforcement 16 19 20 8 9 23 5 48 24 19032
2014 Communications or public affairs 13 15 20 6 6 31 9 47 20 4594
2014 Access to information and privacy 20 18 20 5 5 25 8 55 15 1330
2014 Security 11 20 23 13 16 15 3 37 34 6373
2014 Science and technology 14 20 18 7 6 29 7 52 20 10894
2014 Library services 14 17 18 5 6 35 5 51 19 521
2014 Legal services 12 14 19 8 7 33 7 43 24 3614
2014 Administration and operations 17 20 19 8 7 23 7 52 20 29211
2014 Human resources 20 21 18 6 5 24 7 58 17 8777
2014 Financial management 16 18 19 6 5 28 8 53 17 7441
2014 Procurement 16 23 21 6 6 23 5 54 17 2959
2014 Real property 16 20 23 7 7 21 6 50 19 3470
2014 Materiel management 20 25 20 8 9 15 4 55 20 1940
2014 Information management 17 18 20 7 6 25 7 52 19 4632
2014 Information technology 17 18 19 5 4 29 8 56 14 13575
2014 Internal audit 15 18 17 6 7 28 8 52 21 1097
2014 Evaluation 13 15 18 7 6 33 9 47 23 1669
2014 Other services to the public 16 20 20 8 8 22 6 50 23 11737
2014 None of the above 14 18 20 8 8 25 6 47 24 26748

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 33 15 5 4 9 1 73 9 10096
2017 Health care practitioners 24 33 16 10 10 7 1 62 21 2137
2017 Federal regulators 27 31 18 9 7 8 1 63 17 4025
2017 Compliance, inspection and enforcement 26 31 18 9 8 8 1 62 19 16381
2017 Communications or public affairs 27 31 17 7 4 13 2 67 13 4249
2017 Access to information and privacy 35 29 17 5 4 10 2 71 10 1275
2017 Security 16 25 20 14 19 5 1 44 35 4914
2017 Science and technology 28 35 16 6 4 9 1 70 12 11112
2017 Library services 30 33 14 5 4 13 2 73 10 511
2017 Legal services 24 29 18 8 6 13 1 62 17 3451
2017 Administration and operations 31 31 17 7 5 8 1 68 13 25875
2017 Human resources 32 35 15 5 3 8 1 73 10 8323
2017 Financial management 31 33 16 5 4 9 1 72 11 6791
2017 Procurement 33 33 18 5 4 6 1 71 10 2788
2017 Real property 28 34 18 7 6 6 1 67 14 2943
2017 Materiel management 35 33 15 7 6 4 1 72 13 1528
2017 Information management 32 31 16 6 4 9 1 71 11 3685
2017 Information technology 32 31 16 4 3 11 1 72 9 11562
2017 Internal audit 32 32 16 4 4 9 2 72 9 972
2017 Evaluation 28 32 16 5 5 13 1 70 12 1331
2017 Data sciences 31 31 16 5 3 12 2 72 10 2216
2017 Policy 23 30 17 8 6 14 1 63 17 8112
2017 Project management 27 31 18 7 5 10 1 66 14 7145
2017 Other services to the public 30 28 17 8 7 9 1 65 16 8263
2017 None of the above 27 29 18 8 7 9 1 63 17 20990
2014 Client contact centre 29 34 17 5 4 10 1 71 10 10915
2014 Health care practitioners 20 28 21 11 10 9 1 54 23 2481
2014 Federal regulators 26 29 19 7 6 12 1 63 15 4886
2014 Compliance, inspection and enforcement 27 31 18 8 7 8 1 64 16 19024
2014 Communications or public affairs 24 28 20 7 4 16 2 63 13 4592
2014 Access to information and privacy 33 28 17 6 4 11 2 69 11 1331
2014 Security 16 28 22 13 14 6 1 47 29 6366
2014 Science and technology 26 34 18 6 4 11 1 68 12 10888
2014 Library services 23 30 16 8 5 17 1 65 16 521
2014 Legal services 23 27 19 7 6 17 1 61 16 3611
2014 Administration and operations 28 31 18 7 5 10 1 66 13 29197
2014 Human resources 31 32 16 6 4 10 1 71 11 8770
2014 Financial management 27 31 19 5 4 13 1 68 10 7438
2014 Procurement 28 34 18 5 4 10 1 69 11 2959
2014 Real property 26 31 21 7 5 9 1 64 13 3470
2014 Materiel management 30 34 17 6 7 6 0 68 14 1937
2014 Information management 29 30 19 6 4 11 1 68 11 4630
2014 Information technology 28 30 18 4 3 15 1 69 9 13571
2014 Internal audit 27 33 17 6 5 10 2 68 13 1096
2014 Evaluation 24 28 17 7 5 17 2 64 14 1667
2014 Other services to the public 27 29 19 8 6 10 1 63 15 11737
2014 None of the above 23 29 19 8 7 13 1 61 17 26744
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 47 14 9 3 2 2 72 13 10128
2017 Health care practitioners 26 51 9 8 2 1 2 80 11 2147
2017 Federal regulators 29 51 7 5 1 1 6 86 6 4029
2017 Compliance, inspection and enforcement 27 53 10 5 2 1 2 83 7 16407
2017 Communications or public affairs 21 45 10 9 4 3 8 75 14 4250
2017 Access to information and privacy 27 45 11 7 3 3 5 77 10 1280
2017 Security 26 51 10 5 2 1 5 82 7 4929
2017 Science and technology 24 51 10 7 2 3 3 80 9 11119
2017 Library services 29 48 10 5 3 2 4 81 8 511
2017 Legal services 20 47 10 8 3 1 11 76 13 3457
2017 Administration and operations 29 47 9 6 2 2 4 81 9 25920
2017 Human resources 33 32 7 4 2 1 21 84 7 8336
2017 Financial management 31 48 8 4 1 1 6 85 6 6792
2017 Procurement 29 48 11 5 1 1 4 81 7 2794
2017 Real property 28 50 10 4 2 1 4 83 6 2949
2017 Materiel management 29 51 11 5 2 2 2 82 7 1530
2017 Information management 27 47 10 5 3 2 5 80 8 3689
2017 Information technology 29 50 10 5 1 2 3 83 6 11577
2017 Internal audit 26 44 8 6 2 3 12 82 9 975
2017 Evaluation 23 51 10 7 2 2 6 80 9 1332
2017 Data sciences 22 47 11 8 3 3 5 75 12 2216
2017 Policy 24 46 7 7 3 2 11 81 11 8123
2017 Project management 28 50 9 6 2 2 4 82 9 7146
2017 Other services to the public 26 49 10 7 3 2 3 79 11 8277
2017 None of the above 25 48 11 6 3 3 5 79 9 21025
2014 Client contact centre 20 50 15 8 3 2 2 73 11 10921
2014 Health care practitioners 25 52 10 8 2 1 3 80 10 2484
2014 Federal regulators 28 50 7 5 1 1 7 85 7 4884
2014 Compliance, inspection and enforcement 27 54 9 5 1 1 2 84 7 19026
2014 Communications or public affairs 22 48 11 8 3 2 7 76 11 4590
2014 Access to information and privacy 25 46 12 5 3 4 4 78 9 1330
2014 Security 24 53 12 5 1 1 4 80 7 6378
2014 Science and technology 24 55 10 5 1 1 3 82 7 10896
2014 Library services 22 50 12 6 4 2 4 77 10 521
2014 Legal services 19 49 10 8 2 1 11 78 11 3615
2014 Administration and operations 28 50 10 5 2 1 4 83 7 29205
2014 Human resources 37 33 7 3 1 1 18 87 4 8772
2014 Financial management 29 51 9 4 1 1 5 85 5 7442
2014 Procurement 28 53 11 3 1 1 3 84 4 2959
2014 Real property 27 53 10 4 1 1 4 84 5 3465
2014 Materiel management 29 52 10 5 2 1 1 83 7 1939
2014 Information management 26 49 10 6 2 2 4 80 8 4629
2014 Information technology 29 51 10 3 1 2 3 84 5 13574
2014 Internal audit 23 47 9 5 1 1 13 82 7 1095
2014 Evaluation 22 51 11 8 2 2 5 78 10 1669
2014 Other services to the public 26 50 10 6 2 2 3 80 9 11742
2014 None of the above 24 49 11 6 2 2 6 80 9 26767

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 27 21 8 5 19 6 56 17 10103
2017 Health care practitioners 10 25 23 12 8 16 5 45 26 2145
2017 Federal regulators 9 22 22 11 8 21 7 43 26 4021
2017 Compliance, inspection and enforcement 10 26 21 13 11 15 4 45 29 16382
2017 Communications or public affairs 8 18 20 7 4 31 12 45 20 4237
2017 Access to information and privacy 14 21 18 6 3 25 12 56 15 1278
2017 Security 10 26 22 15 14 9 5 41 34 4916
2017 Science and technology 9 26 21 10 5 22 6 49 21 11107
2017 Library services 13 21 21 7 4 26 8 52 16 512
2017 Legal services 6 15 20 12 10 26 12 34 35 3444
2017 Administration and operations 13 24 21 8 5 20 8 52 18 25871
2017 Human resources 13 21 17 4 3 20 22 59 12 8329
2017 Financial management 13 23 21 6 4 22 11 54 15 6783
2017 Procurement 12 26 24 7 5 19 7 51 16 2786
2017 Real property 11 26 25 9 6 16 6 48 20 2942
2017 Materiel management 14 29 22 10 6 15 5 53 20 1527
2017 Information management 13 24 20 6 5 23 9 54 17 3679
2017 Information technology 12 25 23 7 4 22 7 52 15 11558
2017 Internal audit 11 22 16 6 4 27 15 56 17 972
2017 Evaluation 10 21 19 8 4 28 10 50 20 1328
2017 Data sciences 10 21 18 7 4 30 10 51 18 2210
2017 Policy 6 15 20 7 5 35 12 40 22 8116
2017 Project management 10 21 24 8 5 25 7 45 20 7134
2017 Other services to the public 13 25 20 11 9 17 5 48 26 8272
2017 None of the above 11 25 21 10 8 18 7 47 24 20988
2014 Client contact centre 11 27 23 10 6 18 6 50 20 10915
2014 Health care practitioners 9 25 24 13 8 15 6 44 26 2486
2014 Federal regulators 8 21 21 11 8 22 8 43 27 4882
2014 Compliance, inspection and enforcement 9 27 23 13 10 14 4 45 28 19021
2014 Communications or public affairs 7 17 23 8 5 29 12 41 21 4588
2014 Access to information and privacy 11 21 23 6 5 24 10 48 17 1330
2014 Security 9 30 23 14 10 8 5 45 28 6377
2014 Science and technology 8 25 24 11 6 20 6 44 23 10891
2014 Library services 10 18 24 8 5 27 9 44 19 520
2014 Legal services 5 18 23 12 8 22 12 35 30 3612
2014 Administration and operations 12 24 22 8 6 19 9 50 19 29205
2014 Human resources 14 21 18 5 3 18 21 58 13 8771
2014 Financial management 10 22 22 6 4 24 11 50 16 7441
2014 Procurement 9 23 27 8 5 19 7 44 18 2959
2014 Real property 10 24 27 9 5 17 7 45 19 3468
2014 Materiel management 12 28 26 10 6 14 4 48 20 1937
2014 Information management 11 23 24 8 5 21 9 48 18 4629
2014 Information technology 11 23 24 7 5 22 8 48 18 13570
2014 Internal audit 9 20 19 7 5 25 16 48 19 1097
2014 Evaluation 8 20 21 9 5 28 9 44 23 1670
2014 Other services to the public 11 25 22 11 8 16 6 47 24 11734
2014 None of the above 9 22 23 10 8 20 9 43 25 26763

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 35 10 3 1 8 3 84 5 10120
2017 Health care practitioners 34 36 11 6 3 7 2 78 10 2145
2017 Federal regulators 39 32 10 4 2 6 6 81 7 4031
2017 Compliance, inspection and enforcement 38 34 11 4 3 6 2 80 8 16396
2017 Communications or public affairs 36 28 10 3 2 14 8 81 6 4250
2017 Access to information and privacy 43 28 10 3 1 10 5 84 5 1279
2017 Security 24 35 16 9 6 5 5 67 16 4924
2017 Science and technology 37 34 10 4 2 10 4 82 7 11118
2017 Library services 43 30 9 2 1 11 4 85 4 512
2017 Legal services 30 27 14 4 3 13 10 74 8 3453
2017 Administration and operations 42 31 11 3 2 8 4 83 5 25917
2017 Human resources 42 23 7 2 1 5 20 87 4 8334
2017 Financial management 43 32 9 2 1 6 6 86 4 6789
2017 Procurement 41 31 12 3 2 6 4 81 5 2795
2017 Real property 38 34 12 4 2 6 4 80 7 2946
2017 Materiel management 40 36 10 4 2 6 2 82 7 1529
2017 Information management 41 32 10 2 2 9 5 84 5 3691
2017 Information technology 43 33 10 2 1 8 3 86 3 11579
2017 Internal audit 38 31 9 3 1 7 11 84 5 976
2017 Evaluation 39 32 9 3 1 10 6 84 5 1333
2017 Data sciences 40 30 9 2 1 13 5 86 4 2218
2017 Policy 34 27 11 3 2 13 11 79 7 8122
2017 Project management 40 31 11 3 2 9 4 82 5 7150
2017 Other services to the public 40 31 11 4 2 9 3 81 7 8277
2017 None of the above 35 32 12 4 3 9 5 78 8 21024
2014 Client contact centre 34 39 12 3 2 8 2 81 5 10919
2014 Health care practitioners 32 35 13 7 3 7 3 75 11 2487
2014 Federal regulators 37 32 11 4 2 8 7 80 7 4884
2014 Compliance, inspection and enforcement 36 37 12 4 2 6 2 80 7 19032
2014 Communications or public affairs 34 32 11 4 1 11 8 80 6 4589
2014 Access to information and privacy 38 29 12 3 1 13 5 80 6 1331
2014 Security 23 39 15 9 4 5 4 69 15 6371
2014 Science and technology 36 37 11 4 2 8 3 82 6 10891
2014 Library services 33 36 12 2 2 11 5 81 5 521
2014 Legal services 29 30 14 4 2 10 11 74 8 3613
2014 Administration and operations 39 33 11 3 2 8 5 81 6 29207
2014 Human resources 42 24 7 2 1 5 18 86 4 8778
2014 Financial management 40 33 10 3 2 7 5 84 6 7442
2014 Procurement 37 37 13 3 2 6 3 81 5 2959
2014 Real property 35 36 13 4 2 6 4 79 6 3467
2014 Materiel management 35 35 14 5 3 6 1 76 10 1939
2014 Information management 37 33 12 4 2 9 4 80 6 4630
2014 Information technology 40 34 11 2 1 9 3 84 4 13576
2014 Internal audit 33 32 10 3 1 8 13 82 6 1097
2014 Evaluation 33 33 10 4 2 12 6 81 7 1670
2014 Other services to the public 35 33 12 4 2 9 3 78 8 11741
2014 None of the above 31 33 13 4 3 10 6 76 8 26762

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 35 13 4 2 12 3 77 7 10107
2017 Health care practitioners 25 35 15 7 5 11 2 69 13 2143
2017 Federal regulators 27 31 14 7 6 10 6 69 15 4021
2017 Compliance, inspection and enforcement 26 32 15 8 8 9 2 64 18 16362
2017 Communications or public affairs 29 29 13 4 2 16 7 75 8 4234
2017 Access to information and privacy 36 28 13 3 1 13 5 78 5 1275
2017 Security 17 29 17 14 13 6 5 51 30 4912
2017 Science and technology 27 34 14 6 3 13 4 73 11 11107
2017 Library services 30 33 11 3 2 16 4 80 6 511
2017 Legal services 23 26 15 6 4 16 10 66 14 3448
2017 Administration and operations 34 31 13 4 3 10 4 77 8 25866
2017 Human resources 33 26 9 2 1 8 20 82 5 8310
2017 Financial management 37 33 11 3 2 8 6 82 6 6778
2017 Procurement 34 33 15 4 2 8 4 76 7 2790
2017 Real property 29 33 15 7 4 9 4 71 12 2940
2017 Materiel management 32 36 12 6 3 8 2 76 11 1525
2017 Information management 32 32 13 4 2 13 5 78 7 3683
2017 Information technology 34 33 13 3 2 12 3 78 7 11568
2017 Internal audit 31 31 11 3 2 10 11 79 6 974
2017 Evaluation 31 31 13 5 2 13 6 76 8 1328
2017 Data sciences 32 30 11 4 2 16 5 79 7 2212
2017 Policy 25 27 13 5 3 16 10 72 11 8120
2017 Project management 31 33 14 4 2 12 4 75 8 7140
2017 Other services to the public 30 30 14 6 5 12 3 71 13 8269
2017 None of the above 26 31 15 6 5 12 5 68 14 20979
2014 Client contact centre 27 36 15 5 3 12 3 74 9 10906
2014 Health care practitioners 23 34 16 9 4 11 3 66 16 2481
2014 Federal regulators 25 31 14 7 5 11 7 69 14 4884
2014 Compliance, inspection and enforcement 25 33 16 8 7 9 2 65 17 19029
2014 Communications or public affairs 26 29 15 5 2 15 7 72 9 4585
2014 Access to information and privacy 31 30 14 3 2 15 4 76 6 1326
2014 Security 16 31 19 13 11 7 4 53 27 6368
2014 Science and technology 25 35 15 6 4 12 3 71 12 10886
2014 Library services 25 29 15 4 3 17 5 71 10 520
2014 Legal services 21 28 17 7 3 13 10 65 13 3614
2014 Administration and operations 31 32 14 5 3 10 5 74 9 29188
2014 Human resources 33 26 10 3 2 8 18 80 7 8769
2014 Financial management 33 34 12 4 2 9 5 78 7 7434
2014 Procurement 29 37 15 4 2 9 3 75 7 2957
2014 Real property 28 35 17 6 3 8 4 71 10 3463
2014 Materiel management 28 34 17 7 5 7 1 68 13 1934
2014 Information management 30 31 16 4 2 13 4 74 8 4630
2014 Information technology 31 32 14 4 2 13 3 75 7 13568
2014 Internal audit 26 30 13 5 3 10 13 72 11 1096
2014 Evaluation 26 31 14 5 4 15 6 71 11 1669
2014 Other services to the public 26 31 16 7 5 12 3 68 13 11733
2014 None of the above 22 30 16 7 5 13 6 65 15 26737
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 7 93 10095
2017 Health care practitioners 8 92 2134
2017 Federal regulators 10 90 4021
2017 Compliance, inspection and enforcement 11 89 16358
2017 Communications or public affairs 7 93 4248
2017 Access to information and privacy 6 94 1273
2017 Security 17 83 4917
2017 Science and technology 6 94 11101
2017 Library services 7 93 513
2017 Legal services 9 91 3450
2017 Administration and operations 8 92 25868
2017 Human resources 6 94 8325
2017 Financial management 7 93 6777
2017 Procurement 7 93 2788
2017 Real property 9 91 2935
2017 Materiel management 7 93 1519
2017 Information management 8 92 3677
2017 Information technology 6 94 11559
2017 Internal audit 7 93 975
2017 Evaluation 8 92 1331
2017 Data sciences 7 93 2215
2017 Policy 8 92 8116
2017 Project management 9 91 7144
2017 Other services to the public 9 91 8253
2017 None of the above 8 92 20952
2014 Client contact centre 8 92 10896
2014 Health care practitioners 9 91 2474
2014 Federal regulators 8 92 4873
2014 Compliance, inspection and enforcement 9 91 19006
2014 Communications or public affairs 6 94 4582
2014 Access to information and privacy 7 93 1327
2014 Security 15 85 6364
2014 Science and technology 6 94 10870
2014 Library services 7 93 521
2014 Legal services 7 93 3613
2014 Administration and operations 8 92 29164
2014 Human resources 6 94 8762
2014 Financial management 6 94 7435
2014 Procurement 7 93 2952
2014 Real property 8 92 3465
2014 Materiel management 9 91 1934
2014 Information management 8 92 4625
2014 Information technology 6 94 13539
2014 Internal audit 7 93 1096
2014 Evaluation 8 92 1666
2014 Other services to the public 9 91 11723
2014 None of the above 8 92 26707

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 32 695
2017 Health care practitioners 45 156
2017 Federal regulators 34 382
2017 Compliance, inspection and enforcement 33 1667
2017 Communications or public affairs 40 280
2017 Access to information and privacy 42 77
2017 Security 49 680
2017 Science and technology 38 669
2017 Library services 45 30
2017 Legal services 34 309
2017 Administration and operations 40 2033
2017 Human resources 37 519
2017 Financial management 27 460
2017 Procurement 38 204
2017 Real property 41 248
2017 Materiel management 36 105
2017 Information management 42 288
2017 Information technology 36 713
2017 Internal audit 32 72
2017 Evaluation 36 108
2017 Data sciences 36 155
2017 Policy 33 656
2017 Project management 35 620
2017 Other services to the public 42 715
2017 None of the above 40 1637
2014 Client contact centre 32 819
2014 Health care practitioners 36 212
2014 Federal regulators 33 390
2014 Compliance, inspection and enforcement 29 1714
2014 Communications or public affairs 40 278
2014 Access to information and privacy 29 97
2014 Security 42 884
2014 Science and technology 35 644
2014 Library services 52 36
2014 Legal services 35 230
2014 Administration and operations 39 2164
2014 Human resources 37 548
2014 Financial management 34 445
2014 Procurement 33 198
2014 Real property 36 257
2014 Materiel management 39 174
2014 Information management 39 356
2014 Information technology 37 790
2014 Internal audit 27 75
2014 Evaluation 31 129
2014 Other services to the public 37 987
2014 None of the above 36 2089

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 72 695
2017 Health care practitioners 68 156
2017 Federal regulators 85 382
2017 Compliance, inspection and enforcement 84 1667
2017 Communications or public affairs 78 280
2017 Access to information and privacy 81 77
2017 Security 77 680
2017 Science and technology 79 669
2017 Library services 66 30
2017 Legal services 82 309
2017 Administration and operations 78 2033
2017 Human resources 81 519
2017 Financial management 86 460
2017 Procurement 76 204
2017 Real property 78 248
2017 Materiel management 88 105
2017 Information management 77 288
2017 Information technology 80 713
2017 Internal audit 83 72
2017 Evaluation 84 108
2017 Data sciences 82 155
2017 Policy 83 656
2017 Project management 83 620
2017 Other services to the public 75 715
2017 None of the above 75 1637
2014 Client contact centre 77 819
2014 Health care practitioners 74 212
2014 Federal regulators 85 390
2014 Compliance, inspection and enforcement 82 1714
2014 Communications or public affairs 85 278
2014 Access to information and privacy 75 97
2014 Security 77 884
2014 Science and technology 81 644
2014 Library services 75 36
2014 Legal services 83 230
2014 Administration and operations 78 2164
2014 Human resources 81 548
2014 Financial management 83 445
2014 Procurement 81 198
2014 Real property 81 257
2014 Materiel management 79 174
2014 Information management 82 356
2014 Information technology 77 790
2014 Internal audit 89 75
2014 Evaluation 87 129
2014 Other services to the public 76 987
2014 None of the above 81 2089

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 3 695
2017 Federal regulators 4 382
2017 Compliance, inspection and enforcement 2 1667
2017 Communications or public affairs 4 280
2017 Security 6 680
2017 Science and technology 4 669
2017 Legal services 3 309
2017 Administration and operations 4 2033
2017 Human resources 3 519
2017 Financial management 3 460
2017 Procurement 5 204
2017 Real property 6 248
2017 Information management 4 288
2017 Information technology 7 713
2017 Data sciences 4 155
2017 Policy 2 656
2017 Project management 3 620
2017 Other services to the public 5 715
2017 None of the above 4 1637
2014 Client contact centre 3 819
2014 Health care practitioners 4 212
2014 Federal regulators 5 390
2014 Compliance, inspection and enforcement 2 1714
2014 Communications or public affairs 2 278
2014 Security 4 884
2014 Science and technology 3 644
2014 Library services 0 36
2014 Legal services 4 230
2014 Administration and operations 4 2164
2014 Human resources 5 548
2014 Financial management 4 445
2014 Procurement 5 198
2014 Real property 4 257
2014 Materiel management 6 174
2014 Information management 4 356
2014 Information technology 4 790
2014 Other services to the public 2 987
2014 None of the above 4 2089

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 695
2017 Health care practitioners 12 156
2017 Federal regulators 2 382
2017 Compliance, inspection and enforcement 3 1667
2017 Security 25 680
2017 Science and technology 0 669
2017 Legal services 2 309
2017 Administration and operations 1 2033
2017 Procurement 0 204
2017 Materiel management 6 105
2017 Information technology 1 713
2017 Internal audit 0 72
2017 Data sciences 0 155
2017 Policy 0 656
2017 Other services to the public 1 715
2017 None of the above 4 1637
2014 Client contact centre 1 819
2014 Health care practitioners 7 212
2014 Compliance, inspection and enforcement 2 1714
2014 Communications or public affairs 0 278
2014 Access to information and privacy 0 97
2014 Security 21 884
2014 Library services 0 36
2014 Legal services 0 230
2014 Administration and operations 1 2164
2014 Procurement 0 198
2014 Real property 0 257
2014 Internal audit 0 75
2014 Evaluation 0 129
2014 Other services to the public 2 987
2014 None of the above 2 2089

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 695
2017 Health care practitioners 9 156
2017 Federal regulators 6 382
2017 Compliance, inspection and enforcement 6 1667
2017 Communications or public affairs 6 280
2017 Access to information and privacy 10 77
2017 Security 11 680
2017 Science and technology 9 669
2017 Legal services 11 309
2017 Administration and operations 6 2033
2017 Human resources 7 519
2017 Financial management 6 460
2017 Procurement 10 204
2017 Real property 11 248
2017 Materiel management 8 105
2017 Information management 9 288
2017 Information technology 10 713
2017 Data sciences 5 155
2017 Policy 9 656
2017 Project management 6 620
2017 Other services to the public 5 715
2017 None of the above 7 1637
2014 Client contact centre 5 819
2014 Health care practitioners 7 212
2014 Federal regulators 5 390
2014 Compliance, inspection and enforcement 5 1714
2014 Communications or public affairs 5 278
2014 Access to information and privacy 7 97
2014 Security 10 884
2014 Science and technology 6 644
2014 Legal services 7 230
2014 Administration and operations 6 2164
2014 Human resources 7 548
2014 Financial management 6 445
2014 Procurement 12 198
2014 Real property 9 257
2014 Materiel management 8 174
2014 Information management 9 356
2014 Information technology 7 790
2014 Evaluation 6 129
2014 Other services to the public 6 987
2014 None of the above 7 2089

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 695
2017 Health care practitioners 9 156
2017 Federal regulators 11 382
2017 Compliance, inspection and enforcement 14 1667
2017 Communications or public affairs 7 280
2017 Access to information and privacy 13 77
2017 Security 13 680
2017 Science and technology 7 669
2017 Legal services 6 309
2017 Administration and operations 7 2033
2017 Human resources 3 519
2017 Financial management 2 460
2017 Procurement 4 204
2017 Real property 8 248
2017 Materiel management 9 105
2017 Information management 5 288
2017 Information technology 3 713
2017 Internal audit 7 72
2017 Data sciences 3 155
2017 Policy 4 656
2017 Project management 6 620
2017 Other services to the public 18 715
2017 None of the above 7 1637
2014 Client contact centre 13 819
2014 Health care practitioners 8 212
2014 Federal regulators 7 390
2014 Compliance, inspection and enforcement 11 1714
2014 Communications or public affairs 2 278
2014 Access to information and privacy 8 97
2014 Security 11 884
2014 Science and technology 5 644
2014 Legal services 4 230
2014 Administration and operations 6 2164
2014 Human resources 3 548
2014 Financial management 2 445
2014 Procurement 3 198
2014 Real property 5 257
2014 Materiel management 4 174
2014 Information management 4 356
2014 Information technology 3 790
2014 Other services to the public 14 987
2014 None of the above 7 2089

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 695
2017 Health care practitioners 6 156
2017 Federal regulators 7 382
2017 Compliance, inspection and enforcement 6 1667
2017 Communications or public affairs 6 280
2017 Security 7 680
2017 Science and technology 6 669
2017 Legal services 7 309
2017 Administration and operations 7 2033
2017 Human resources 8 519
2017 Financial management 5 460
2017 Procurement 10 204
2017 Real property 10 248
2017 Materiel management 7 105
2017 Information management 7 288
2017 Information technology 10 713
2017 Evaluation 9 108
2017 Data sciences 9 155
2017 Policy 5 656
2017 Project management 7 620
2017 Other services to the public 6 715
2017 None of the above 7 1637
2014 Client contact centre 8 819
2014 Health care practitioners 7 212
2014 Federal regulators 4 390
2014 Compliance, inspection and enforcement 9 1714
2014 Communications or public affairs 4 278
2014 Access to information and privacy 13 97
2014 Security 9 884
2014 Science and technology 8 644
2014 Library services 13 36
2014 Legal services 5 230
2014 Administration and operations 9 2164
2014 Human resources 6 548
2014 Financial management 8 445
2014 Procurement 12 198
2014 Real property 8 257
2014 Materiel management 9 174
2014 Information management 7 356
2014 Information technology 12 790
2014 Internal audit 10 75
2014 Other services to the public 8 987
2014 None of the above 9 2089

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 690
2017 Health care practitioners 28 157
2017 Federal regulators 27 379
2017 Compliance, inspection and enforcement 28 1666
2017 Communications or public affairs 17 281
2017 Access to information and privacy 18 77
2017 Security 35 679
2017 Science and technology 18 667
2017 Library services 21 30
2017 Legal services 21 309
2017 Administration and operations 22 2025
2017 Human resources 21 517
2017 Financial management 22 457
2017 Procurement 12 202
2017 Real property 17 246
2017 Materiel management 16 104
2017 Information management 20 288
2017 Information technology 25 706
2017 Internal audit 28 72
2017 Evaluation 28 108
2017 Data sciences 23 153
2017 Policy 23 653
2017 Project management 23 617
2017 Other services to the public 20 714
2017 None of the above 23 1627
2014 Client contact centre 18 818
2014 Health care practitioners 20 213
2014 Federal regulators 15 391
2014 Compliance, inspection and enforcement 22 1711
2014 Communications or public affairs 15 278
2014 Access to information and privacy 17 97
2014 Security 27 884
2014 Science and technology 17 643
2014 Legal services 22 231
2014 Administration and operations 19 2165
2014 Human resources 16 547
2014 Financial management 21 444
2014 Procurement 12 200
2014 Real property 15 255
2014 Materiel management 11 174
2014 Information management 21 354
2014 Information technology 23 791
2014 Internal audit 27 76
2014 Evaluation 21 129
2014 Other services to the public 21 987
2014 None of the above 20 2092

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 690
2017 Health care practitioners 17 157
2017 Federal regulators 24 379
2017 Compliance, inspection and enforcement 21 1666
2017 Communications or public affairs 13 281
2017 Access to information and privacy 20 77
2017 Security 19 679
2017 Science and technology 22 667
2017 Library services 19 30
2017 Legal services 15 309
2017 Administration and operations 18 2025
2017 Human resources 17 517
2017 Financial management 18 457
2017 Procurement 12 202
2017 Real property 16 246
2017 Materiel management 15 104
2017 Information management 19 288
2017 Information technology 25 706
2017 Internal audit 27 72
2017 Evaluation 19 108
2017 Data sciences 22 153
2017 Policy 19 653
2017 Project management 17 617
2017 Other services to the public 20 714
2017 None of the above 17 1627
2014 Client contact centre 18 818
2014 Health care practitioners 13 213
2014 Federal regulators 21 391
2014 Compliance, inspection and enforcement 18 1711
2014 Communications or public affairs 17 278
2014 Access to information and privacy 17 97
2014 Security 19 884
2014 Science and technology 21 643
2014 Legal services 17 231
2014 Administration and operations 15 2165
2014 Human resources 13 547
2014 Financial management 16 444
2014 Procurement 14 200
2014 Real property 15 255
2014 Materiel management 16 174
2014 Information management 17 354
2014 Information technology 20 791
2014 Internal audit 20 76
2014 Evaluation 25 129
2014 Other services to the public 16 987
2014 None of the above 15 2092

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 690
2017 Health care practitioners 16 157
2017 Federal regulators 17 379
2017 Compliance, inspection and enforcement 19 1666
2017 Communications or public affairs 5 281
2017 Access to information and privacy 14 77
2017 Security 24 679
2017 Science and technology 12 667
2017 Legal services 10 309
2017 Administration and operations 12 2025
2017 Human resources 13 517
2017 Financial management 13 457
2017 Procurement 8 202
2017 Real property 10 246
2017 Materiel management 9 104
2017 Information management 14 288
2017 Information technology 16 706
2017 Internal audit 17 72
2017 Evaluation 18 108
2017 Data sciences 10 153
2017 Policy 13 653
2017 Project management 11 617
2017 Other services to the public 14 714
2017 None of the above 12 1627
2014 Client contact centre 10 818
2014 Health care practitioners 11 213
2014 Federal regulators 9 391
2014 Compliance, inspection and enforcement 13 1711
2014 Communications or public affairs 6 278
2014 Access to information and privacy 9 97
2014 Security 18 884
2014 Science and technology 9 643
2014 Legal services 11 231
2014 Administration and operations 11 2165
2014 Human resources 10 547
2014 Financial management 12 444
2014 Procurement 8 200
2014 Real property 7 255
2014 Materiel management 6 174
2014 Information management 11 354
2014 Information technology 13 791
2014 Internal audit 12 76
2014 Evaluation 18 129
2014 Other services to the public 12 987
2014 None of the above 11 2092

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 690
2017 Health care practitioners 5 157
2017 Federal regulators 7 379
2017 Compliance, inspection and enforcement 7 1666
2017 Communications or public affairs 4 281
2017 Security 9 679
2017 Science and technology 5 667
2017 Library services 20 30
2017 Legal services 4 309
2017 Administration and operations 7 2025
2017 Human resources 7 517
2017 Financial management 7 457
2017 Procurement 5 202
2017 Real property 3 246
2017 Materiel management 5 104
2017 Information management 6 288
2017 Information technology 7 706
2017 Internal audit 9 72
2017 Evaluation 6 108
2017 Data sciences 8 153
2017 Policy 5 653
2017 Project management 6 617
2017 Other services to the public 6 714
2017 None of the above 5 1627
2014 Client contact centre 6 818
2014 Health care practitioners 5 213
2014 Federal regulators 5 391
2014 Compliance, inspection and enforcement 6 1711
2014 Communications or public affairs 4 278
2014 Security 8 884
2014 Science and technology 4 643
2014 Legal services 5 231
2014 Administration and operations 6 2165
2014 Human resources 5 547
2014 Financial management 3 444
2014 Procurement 7 200
2014 Real property 4 255
2014 Materiel management 4 174
2014 Information management 6 354
2014 Information technology 6 791
2014 Evaluation 5 129
2014 Other services to the public 5 987
2014 None of the above 5 2092

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 690
2017 Health care practitioners 22 157
2017 Federal regulators 25 379
2017 Compliance, inspection and enforcement 25 1666
2017 Communications or public affairs 35 281
2017 Access to information and privacy 33 77
2017 Security 20 679
2017 Science and technology 24 667
2017 Library services 41 30
2017 Legal services 24 309
2017 Administration and operations 25 2025
2017 Human resources 26 517
2017 Financial management 26 457
2017 Procurement 30 202
2017 Real property 25 246
2017 Materiel management 24 104
2017 Information management 31 288
2017 Information technology 21 706
2017 Internal audit 28 72
2017 Evaluation 29 108
2017 Data sciences 29 153
2017 Policy 31 653
2017 Project management 31 617
2017 Other services to the public 26 714
2017 None of the above 25 1627
2014 Client contact centre 19 818
2014 Health care practitioners 17 213
2014 Federal regulators 26 391
2014 Compliance, inspection and enforcement 23 1711
2014 Communications or public affairs 31 278
2014 Access to information and privacy 24 97
2014 Security 20 884
2014 Science and technology 22 643
2014 Library services 23 35
2014 Legal services 16 231
2014 Administration and operations 24 2165
2014 Human resources 26 547
2014 Financial management 22 444
2014 Procurement 30 200
2014 Real property 29 255
2014 Materiel management 24 174
2014 Information management 25 354
2014 Information technology 19 791
2014 Internal audit 20 76
2014 Evaluation 18 129
2014 Other services to the public 24 987
2014 None of the above 24 2092

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 690
2017 Health care practitioners 24 157
2017 Federal regulators 29 379
2017 Compliance, inspection and enforcement 33 1666
2017 Communications or public affairs 33 281
2017 Access to information and privacy 28 77
2017 Security 41 679
2017 Science and technology 39 667
2017 Library services 28 30
2017 Legal services 34 309
2017 Administration and operations 25 2025
2017 Human resources 24 517
2017 Financial management 25 457
2017 Procurement 23 202
2017 Real property 29 246
2017 Materiel management 26 104
2017 Information management 26 288
2017 Information technology 29 706
2017 Internal audit 35 72
2017 Evaluation 23 108
2017 Data sciences 34 153
2017 Policy 33 653
2017 Project management 32 617
2017 Other services to the public 31 714
2017 None of the above 29 1627
2014 Client contact centre 15 818
2014 Health care practitioners 26 213
2014 Federal regulators 33 391
2014 Compliance, inspection and enforcement 27 1711
2014 Communications or public affairs 25 278
2014 Access to information and privacy 14 97
2014 Security 31 884
2014 Science and technology 28 643
2014 Legal services 33 231
2014 Administration and operations 20 2165
2014 Human resources 16 547
2014 Financial management 21 444
2014 Procurement 22 200
2014 Real property 24 255
2014 Materiel management 23 174
2014 Information management 21 354
2014 Information technology 24 791
2014 Internal audit 25 76
2014 Evaluation 18 129
2014 Other services to the public 24 987
2014 None of the above 25 2092

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 690
2017 Health care practitioners 5 157
2017 Federal regulators 4 379
2017 Compliance, inspection and enforcement 3 1666
2017 Communications or public affairs 4 281
2017 Security 8 679
2017 Science and technology 2 667
2017 Legal services 2 309
2017 Administration and operations 3 2025
2017 Human resources 3 517
2017 Financial management 2 457
2017 Real property 2 246
2017 Information management 2 288
2017 Information technology 2 706
2017 Policy 3 653
2017 Project management 4 617
2017 Other services to the public 7 714
2017 None of the above 3 1627
2014 Client contact centre 2 818
2014 Federal regulators 3 391
2014 Compliance, inspection and enforcement 2 1711
2014 Communications or public affairs 3 278
2014 Security 5 884
2014 Science and technology 1 643
2014 Library services 0 35
2014 Legal services 3 231
2014 Administration and operations 4 2165
2014 Human resources 5 547
2014 Financial management 2 444
2014 Information management 2 354
2014 Information technology 4 791
2014 Other services to the public 3 987
2014 None of the above 3 2092

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 690
2017 Federal regulators 1 379
2017 Compliance, inspection and enforcement 1 1666
2017 Security 3 679
2017 Science and technology 1 667
2017 Legal services 2 309
2017 Administration and operations 1 2025
2017 Human resources 2 517
2017 Financial management 2 457
2017 Information technology 1 706
2017 Internal audit 0 72
2017 Policy 1 653
2017 Project management 2 617
2017 Other services to the public 2 714
2017 None of the above 1 1627

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 690
2017 Health care practitioners 7 157
2017 Federal regulators 8 379
2017 Compliance, inspection and enforcement 8 1666
2017 Communications or public affairs 8 281
2017 Access to information and privacy 13 77
2017 Security 11 679
2017 Science and technology 7 667
2017 Legal services 6 309
2017 Administration and operations 8 2025
2017 Human resources 6 517
2017 Financial management 7 457
2017 Procurement 5 202
2017 Real property 5 246
2017 Information management 7 288
2017 Information technology 6 706
2017 Evaluation 6 108
2017 Data sciences 8 153
2017 Policy 9 653
2017 Project management 8 617
2017 Other services to the public 7 714
2017 None of the above 8 1627
2014 Client contact centre 6 818
2014 Health care practitioners 10 213
2014 Federal regulators 10 391
2014 Compliance, inspection and enforcement 8 1711
2014 Communications or public affairs 8 278
2014 Access to information and privacy 6 97
2014 Security 9 884
2014 Science and technology 5 643
2014 Legal services 8 231
2014 Administration and operations 8 2165
2014 Human resources 6 547
2014 Financial management 5 444
2014 Procurement 5 200
2014 Real property 7 255
2014 Materiel management 6 174
2014 Information management 7 354
2014 Information technology 6 791
2014 Internal audit 9 76
2014 Evaluation 6 129
2014 Other services to the public 8 987
2014 None of the above 7 2092

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 690
2017 Health care practitioners 12 157
2017 Federal regulators 18 379
2017 Compliance, inspection and enforcement 18 1666
2017 Communications or public affairs 21 281
2017 Access to information and privacy 23 77
2017 Security 17 679
2017 Science and technology 12 667
2017 Legal services 26 309
2017 Administration and operations 16 2025
2017 Human resources 20 517
2017 Financial management 17 457
2017 Procurement 14 202
2017 Real property 14 246
2017 Materiel management 10 104
2017 Information management 15 288
2017 Information technology 12 706
2017 Internal audit 16 72
2017 Evaluation 16 108
2017 Data sciences 21 153
2017 Policy 20 653
2017 Project management 16 617
2017 Other services to the public 14 714
2017 None of the above 16 1627
2014 Client contact centre 16 818
2014 Health care practitioners 13 213
2014 Federal regulators 18 391
2014 Compliance, inspection and enforcement 18 1711
2014 Communications or public affairs 22 278
2014 Access to information and privacy 15 97
2014 Security 13 884
2014 Science and technology 14 643
2014 Legal services 26 231
2014 Administration and operations 17 2165
2014 Human resources 24 547
2014 Financial management 15 444
2014 Procurement 12 200
2014 Real property 13 255
2014 Materiel management 8 174
2014 Information management 15 354
2014 Information technology 10 791
2014 Internal audit 23 76
2014 Evaluation 17 129
2014 Other services to the public 15 987
2014 None of the above 17 2092

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 690
2017 Health care practitioners 0 157
2017 Compliance, inspection and enforcement 1 1666
2017 Security 2 679
2017 Administration and operations 1 2025
2017 Information technology 1 706
2017 Evaluation 0 108
2017 Data sciences 0 153
2017 None of the above 1 1627

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 690
2017 Health care practitioners 22 157
2017 Federal regulators 11 379
2017 Compliance, inspection and enforcement 17 1666
2017 Communications or public affairs 15 281
2017 Access to information and privacy 18 77
2017 Security 16 679
2017 Science and technology 9 667
2017 Legal services 17 309
2017 Administration and operations 18 2025
2017 Human resources 19 517
2017 Financial management 17 457
2017 Procurement 16 202
2017 Real property 15 246
2017 Materiel management 29 104
2017 Information management 18 288
2017 Information technology 15 706
2017 Internal audit 11 72
2017 Evaluation 13 108
2017 Data sciences 18 153
2017 Policy 13 653
2017 Project management 14 617
2017 Other services to the public 18 714
2017 None of the above 17 1627
2014 Client contact centre 16 818
2014 Health care practitioners 17 213
2014 Federal regulators 12 391
2014 Compliance, inspection and enforcement 17 1711
2014 Communications or public affairs 13 278
2014 Access to information and privacy 16 97
2014 Security 16 884
2014 Science and technology 12 643
2014 Library services 33 35
2014 Legal services 16 231
2014 Administration and operations 18 2165
2014 Human resources 16 547
2014 Financial management 17 444
2014 Procurement 15 200
2014 Real property 9 255
2014 Materiel management 19 174
2014 Information management 21 354
2014 Information technology 16 791
2014 Internal audit 13 76
2014 Evaluation 19 129
2014 Other services to the public 17 987
2014 None of the above 17 2092

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 0 379
2017 Compliance, inspection and enforcement 0 1666
2017 Communications or public affairs 0 281
2017 Administration and operations 0 2025
2017 Data sciences 0 153
2017 None of the above 0 1627
2014 Client contact centre 2 818
2014 Health care practitioners 0 213
2014 Compliance, inspection and enforcement 1 1711
2014 Communications or public affairs 0 278
2014 Access to information and privacy 0 97
2014 Security 1 884
2014 Library services 0 35
2014 Legal services 0 231
2014 Administration and operations 1 2165
2014 Procurement 0 200
2014 Information technology 1 791
2014 Internal audit 0 76
2014 Evaluation 0 129
2014 Other services to the public 1 987
2014 None of the above 1 2092

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 690
2017 Health care practitioners 24 157
2017 Federal regulators 20 379
2017 Compliance, inspection and enforcement 17 1666
2017 Communications or public affairs 18 281
2017 Access to information and privacy 19 77
2017 Security 18 679
2017 Science and technology 21 667
2017 Library services 15 30
2017 Legal services 12 309
2017 Administration and operations 22 2025
2017 Human resources 17 517
2017 Financial management 22 457
2017 Procurement 30 202
2017 Real property 26 246
2017 Materiel management 20 104
2017 Information management 28 288
2017 Information technology 23 706
2017 Internal audit 17 72
2017 Evaluation 13 108
2017 Data sciences 14 153
2017 Policy 14 653
2017 Project management 18 617
2017 Other services to the public 20 714
2017 None of the above 20 1627
2014 Client contact centre 39 818
2014 Health care practitioners 35 213
2014 Federal regulators 23 391
2014 Compliance, inspection and enforcement 26 1711
2014 Communications or public affairs 31 278
2014 Access to information and privacy 40 97
2014 Security 28 884
2014 Science and technology 25 643
2014 Library services 35 35
2014 Legal services 18 231
2014 Administration and operations 32 2165
2014 Human resources 32 547
2014 Financial management 33 444
2014 Procurement 35 200
2014 Real property 42 255
2014 Materiel management 35 174
2014 Information management 34 354
2014 Information technology 34 791
2014 Internal audit 29 76
2014 Evaluation 25 129
2014 Other services to the public 28 987
2014 None of the above 29 2092

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 693
2017 Health care practitioners 37 158
2017 Federal regulators 30 383
2017 Compliance, inspection and enforcement 28 1671
2017 Communications or public affairs 34 281
2017 Access to information and privacy 25 77
2017 Security 30 682
2017 Science and technology 30 674
2017 Library services 24 29
2017 Legal services 24 309
2017 Administration and operations 33 2032
2017 Human resources 30 520
2017 Financial management 32 459
2017 Procurement 28 204
2017 Real property 32 248
2017 Materiel management 32 105
2017 Information management 34 289
2017 Information technology 32 711
2017 Internal audit 26 72
2017 Evaluation 33 108
2017 Data sciences 27 154
2017 Policy 28 654
2017 Project management 32 618
2017 Other services to the public 36 717
2017 None of the above 30 1633
2014 Client contact centre 33 819
2014 Health care practitioners 35 212
2014 Federal regulators 32 390
2014 Compliance, inspection and enforcement 31 1713
2014 Communications or public affairs 25 277
2014 Access to information and privacy 34 96
2014 Security 23 884
2014 Science and technology 27 644
2014 Library services 13 36
2014 Legal services 26 230
2014 Administration and operations 30 2159
2014 Human resources 30 548
2014 Financial management 28 446
2014 Procurement 32 199
2014 Real property 31 257
2014 Materiel management 32 175
2014 Information management 29 355
2014 Information technology 28 796
2014 Internal audit 32 76
2014 Evaluation 27 129
2014 Other services to the public 26 985
2014 None of the above 27 2095

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 693
2017 Health care practitioners 17 158
2017 Federal regulators 15 383
2017 Compliance, inspection and enforcement 15 1671
2017 Communications or public affairs 16 281
2017 Access to information and privacy 15 77
2017 Security 20 682
2017 Science and technology 13 674
2017 Library services 16 29
2017 Legal services 14 309
2017 Administration and operations 16 2032
2017 Human resources 17 520
2017 Financial management 16 459
2017 Procurement 15 204
2017 Real property 20 248
2017 Materiel management 23 105
2017 Information management 19 289
2017 Information technology 16 711
2017 Internal audit 16 72
2017 Evaluation 17 108
2017 Data sciences 12 154
2017 Policy 13 654
2017 Project management 16 618
2017 Other services to the public 16 717
2017 None of the above 17 1633
2014 Client contact centre 13 819
2014 Health care practitioners 22 212
2014 Federal regulators 18 390
2014 Compliance, inspection and enforcement 15 1713
2014 Communications or public affairs 12 277
2014 Access to information and privacy 16 96
2014 Security 16 884
2014 Science and technology 13 644
2014 Legal services 14 230
2014 Administration and operations 17 2159
2014 Human resources 18 548
2014 Financial management 14 446
2014 Procurement 15 199
2014 Real property 12 257
2014 Materiel management 17 175
2014 Information management 16 355
2014 Information technology 14 796
2014 Internal audit 14 76
2014 Evaluation 20 129
2014 Other services to the public 15 985
2014 None of the above 16 2095

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 693
2017 Health care practitioners 9 158
2017 Federal regulators 7 383
2017 Compliance, inspection and enforcement 5 1671
2017 Communications or public affairs 9 281
2017 Access to information and privacy 8 77
2017 Security 6 682
2017 Science and technology 7 674
2017 Legal services 7 309
2017 Administration and operations 6 2032
2017 Human resources 7 520
2017 Financial management 7 459
2017 Procurement 6 204
2017 Real property 9 248
2017 Materiel management 10 105
2017 Information management 9 289
2017 Information technology 8 711
2017 Internal audit 0 72
2017 Evaluation 5 108
2017 Data sciences 5 154
2017 Policy 8 654
2017 Project management 7 618
2017 Other services to the public 5 717
2017 None of the above 6 1633
2014 Client contact centre 4 819
2014 Health care practitioners 8 212
2014 Federal regulators 5 390
2014 Compliance, inspection and enforcement 5 1713
2014 Communications or public affairs 6 277
2014 Access to information and privacy 14 96
2014 Security 6 884
2014 Science and technology 6 644
2014 Legal services 5 230
2014 Administration and operations 8 2159
2014 Human resources 9 548
2014 Financial management 8 446
2014 Procurement 6 199
2014 Real property 8 257
2014 Materiel management 7 175
2014 Information management 7 355
2014 Information technology 6 796
2014 Internal audit 6 76
2014 Evaluation 11 129
2014 Other services to the public 5 985
2014 None of the above 7 2095

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 693
2017 Health care practitioners 23 158
2017 Federal regulators 20 383
2017 Compliance, inspection and enforcement 22 1671
2017 Communications or public affairs 15 281
2017 Access to information and privacy 20 77
2017 Security 23 682
2017 Science and technology 17 674
2017 Library services 24 29
2017 Legal services 14 309
2017 Administration and operations 20 2032
2017 Human resources 9 520
2017 Financial management 20 459
2017 Procurement 17 204
2017 Real property 20 248
2017 Materiel management 20 105
2017 Information management 22 289
2017 Information technology 16 711
2017 Internal audit 18 72
2017 Evaluation 12 108
2017 Data sciences 14 154
2017 Policy 13 654
2017 Project management 13 618
2017 Other services to the public 22 717
2017 None of the above 18 1633
2014 Client contact centre 23 819
2014 Health care practitioners 27 212
2014 Federal regulators 16 390
2014 Compliance, inspection and enforcement 24 1713
2014 Communications or public affairs 13 277
2014 Access to information and privacy 27 96
2014 Security 18 884
2014 Science and technology 17 644
2014 Library services 14 36
2014 Legal services 14 230
2014 Administration and operations 20 2159
2014 Human resources 14 548
2014 Financial management 17 446
2014 Procurement 22 199
2014 Real property 17 257
2014 Materiel management 19 175
2014 Information management 23 355
2014 Information technology 14 796
2014 Internal audit 14 76
2014 Evaluation 22 129
2014 Other services to the public 20 985
2014 None of the above 19 2095

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 693
2017 Health care practitioners 8 158
2017 Federal regulators 7 383
2017 Compliance, inspection and enforcement 5 1671
2017 Communications or public affairs 5 281
2017 Access to information and privacy 6 77
2017 Security 11 682
2017 Science and technology 6 674
2017 Legal services 6 309
2017 Administration and operations 6 2032
2017 Human resources 5 520
2017 Financial management 6 459
2017 Procurement 7 204
2017 Real property 9 248
2017 Materiel management 8 105
2017 Information management 6 289
2017 Information technology 6 711
2017 Data sciences 5 154
2017 Policy 5 654
2017 Project management 6 618
2017 Other services to the public 5 717
2017 None of the above 6 1633
2014 Client contact centre 5 819
2014 Health care practitioners 7 212
2014 Federal regulators 8 390
2014 Compliance, inspection and enforcement 5 1713
2014 Communications or public affairs 5 277
2014 Access to information and privacy 5 96
2014 Security 6 884
2014 Science and technology 6 644
2014 Legal services 6 230
2014 Administration and operations 6 2159
2014 Human resources 7 548
2014 Financial management 6 446
2014 Procurement 3 199
2014 Real property 5 257
2014 Materiel management 3 175
2014 Information management 6 355
2014 Information technology 5 796
2014 Internal audit 7 76
2014 Evaluation 11 129
2014 Other services to the public 6 985
2014 None of the above 5 2095

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 693
2017 Health care practitioners 10 158
2017 Federal regulators 7 383
2017 Compliance, inspection and enforcement 10 1671
2017 Communications or public affairs 3 281
2017 Access to information and privacy 6 77
2017 Security 9 682
2017 Science and technology 6 674
2017 Legal services 5 309
2017 Administration and operations 7 2032
2017 Human resources 5 520
2017 Financial management 8 459
2017 Procurement 9 204
2017 Real property 8 248
2017 Materiel management 14 105
2017 Information management 7 289
2017 Information technology 7 711
2017 Evaluation 6 108
2017 Data sciences 4 154
2017 Policy 3 654
2017 Project management 4 618
2017 Other services to the public 8 717
2017 None of the above 6 1633
2014 Client contact centre 8 819
2014 Health care practitioners 8 212
2014 Federal regulators 9 390
2014 Compliance, inspection and enforcement 10 1713
2014 Communications or public affairs 2 277
2014 Access to information and privacy 10 96
2014 Security 8 884
2014 Science and technology 5 644
2014 Legal services 6 230
2014 Administration and operations 7 2159
2014 Human resources 8 548
2014 Financial management 5 446
2014 Procurement 8 199
2014 Real property 7 257
2014 Materiel management 8 175
2014 Information management 7 355
2014 Information technology 4 796
2014 Internal audit 8 76
2014 Evaluation 5 129
2014 Other services to the public 8 985
2014 None of the above 6 2095

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 693
2017 Health care practitioners 13 158
2017 Federal regulators 6 383
2017 Compliance, inspection and enforcement 9 1671
2017 Communications or public affairs 10 281
2017 Access to information and privacy 10 77
2017 Security 13 682
2017 Science and technology 8 674
2017 Library services 0 29
2017 Legal services 10 309
2017 Administration and operations 8 2032
2017 Human resources 10 520
2017 Financial management 8 459
2017 Procurement 7 204
2017 Real property 8 248
2017 Materiel management 13 105
2017 Information management 10 289
2017 Information technology 7 711
2017 Internal audit 9 72
2017 Evaluation 6 108
2017 Data sciences 6 154
2017 Policy 8 654
2017 Project management 6 618
2017 Other services to the public 11 717
2017 None of the above 8 1633
2014 Client contact centre 10 819
2014 Health care practitioners 9 212
2014 Federal regulators 8 390
2014 Compliance, inspection and enforcement 10 1713
2014 Communications or public affairs 12 277
2014 Access to information and privacy 11 96
2014 Security 12 884
2014 Science and technology 10 644
2014 Legal services 4 230
2014 Administration and operations 9 2159
2014 Human resources 10 548
2014 Financial management 9 446
2014 Procurement 11 199
2014 Real property 10 257
2014 Materiel management 10 175
2014 Information management 8 355
2014 Information technology 8 796
2014 Internal audit 10 76
2014 Evaluation 15 129
2014 Other services to the public 9 985
2014 None of the above 9 2095

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 693
2017 Health care practitioners 10 158
2017 Federal regulators 9 383
2017 Compliance, inspection and enforcement 7 1671
2017 Communications or public affairs 8 281
2017 Access to information and privacy 9 77
2017 Security 9 682
2017 Science and technology 6 674
2017 Legal services 6 309
2017 Administration and operations 8 2032
2017 Human resources 11 520
2017 Financial management 7 459
2017 Procurement 7 204
2017 Real property 8 248
2017 Information management 9 289
2017 Information technology 7 711
2017 Internal audit 6 72
2017 Evaluation 7 108
2017 Data sciences 9 154
2017 Policy 7 654
2017 Project management 6 618
2017 Other services to the public 7 717
2017 None of the above 10 1633
2014 Client contact centre 8 819
2014 Health care practitioners 14 212
2014 Federal regulators 6 390
2014 Compliance, inspection and enforcement 9 1713
2014 Communications or public affairs 8 277
2014 Access to information and privacy 13 96
2014 Security 11 884
2014 Science and technology 8 644
2014 Library services 17 36
2014 Legal services 7 230
2014 Administration and operations 9 2159
2014 Human resources 13 548
2014 Financial management 7 446
2014 Procurement 12 199
2014 Real property 10 257
2014 Materiel management 9 175
2014 Information management 8 355
2014 Information technology 9 796
2014 Internal audit 8 76
2014 Evaluation 8 129
2014 Other services to the public 9 985
2014 None of the above 9 2095

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 693
2017 Health care practitioners 37 158
2017 Federal regulators 46 383
2017 Compliance, inspection and enforcement 49 1671
2017 Communications or public affairs 47 281
2017 Access to information and privacy 48 77
2017 Security 47 682
2017 Science and technology 51 674
2017 Library services 49 29
2017 Legal services 57 309
2017 Administration and operations 47 2032
2017 Human resources 50 520
2017 Financial management 48 459
2017 Procurement 54 204
2017 Real property 48 248
2017 Materiel management 46 105
2017 Information management 40 289
2017 Information technology 51 711
2017 Internal audit 53 72
2017 Evaluation 56 108
2017 Data sciences 60 154
2017 Policy 54 654
2017 Project management 51 618
2017 Other services to the public 45 717
2017 None of the above 45 1633
2014 Client contact centre 43 819
2014 Health care practitioners 36 212
2014 Federal regulators 49 390
2014 Compliance, inspection and enforcement 45 1713
2014 Communications or public affairs 53 277
2014 Access to information and privacy 37 96
2014 Security 51 884
2014 Science and technology 51 644
2014 Library services 52 36
2014 Legal services 61 230
2014 Administration and operations 47 2159
2014 Human resources 47 548
2014 Financial management 51 446
2014 Procurement 47 199
2014 Real property 46 257
2014 Materiel management 45 175
2014 Information management 51 355
2014 Information technology 52 796
2014 Internal audit 51 76
2014 Evaluation 47 129
2014 Other services to the public 49 985
2014 None of the above 49 2095

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 645
2017 Health care practitioners 6 140
2017 Federal regulators 6 355
2017 Compliance, inspection and enforcement 6 1502
2017 Communications or public affairs 5 271
2017 Access to information and privacy 10 72
2017 Security 7 621
2017 Science and technology 6 635
2017 Legal services 6 293
2017 Administration and operations 6 1894
2017 Human resources 7 495
2017 Financial management 4 421
2017 Procurement 6 187
2017 Real property 7 227
2017 Materiel management 0 91
2017 Information management 6 268
2017 Information technology 5 662
2017 Internal audit 10 69
2017 Evaluation 8 102
2017 Data sciences 6 148
2017 Policy 3 633
2017 Project management 3 594
2017 Other services to the public 7 655
2017 None of the above 8 1537
2014 Client contact centre 9 755
2014 Health care practitioners 6 193
2014 Federal regulators 6 356
2014 Compliance, inspection and enforcement 5 1549
2014 Communications or public affairs 7 271
2014 Access to information and privacy 8 86
2014 Security 8 812
2014 Science and technology 4 609
2014 Legal services 5 215
2014 Administration and operations 7 2009
2014 Human resources 5 503
2014 Financial management 6 421
2014 Procurement 4 183
2014 Real property 7 236
2014 Materiel management 6 162
2014 Information management 5 329
2014 Information technology 6 763
2014 Evaluation 5 123
2014 Other services to the public 6 899
2014 None of the above 5 1964

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 645
2017 Health care practitioners 10 140
2017 Federal regulators 12 355
2017 Compliance, inspection and enforcement 11 1502
2017 Communications or public affairs 17 271
2017 Access to information and privacy 16 72
2017 Security 9 621
2017 Science and technology 20 635
2017 Library services 18 29
2017 Legal services 14 293
2017 Administration and operations 12 1894
2017 Human resources 15 495
2017 Financial management 12 421
2017 Procurement 14 187
2017 Real property 14 227
2017 Materiel management 15 91
2017 Information management 14 268
2017 Information technology 14 662
2017 Internal audit 18 69
2017 Evaluation 18 102
2017 Data sciences 17 148
2017 Policy 18 633
2017 Project management 14 594
2017 Other services to the public 12 655
2017 None of the above 13 1537
2014 Client contact centre 13 755
2014 Health care practitioners 10 193
2014 Federal regulators 14 356
2014 Compliance, inspection and enforcement 10 1549
2014 Communications or public affairs 19 271
2014 Access to information and privacy 11 86
2014 Security 7 812
2014 Science and technology 15 609
2014 Library services 16 34
2014 Legal services 10 215
2014 Administration and operations 10 2009
2014 Human resources 13 503
2014 Financial management 10 421
2014 Procurement 12 183
2014 Real property 11 236
2014 Materiel management 8 162
2014 Information management 9 329
2014 Information technology 13 763
2014 Internal audit 9 69
2014 Evaluation 17 123
2014 Other services to the public 11 899
2014 None of the above 10 1964

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 645
2017 Health care practitioners 6 140
2017 Federal regulators 4 355
2017 Compliance, inspection and enforcement 4 1502
2017 Communications or public affairs 5 271
2017 Access to information and privacy 7 72
2017 Security 5 621
2017 Science and technology 5 635
2017 Library services 0 29
2017 Legal services 5 293
2017 Administration and operations 5 1894
2017 Human resources 5 495
2017 Financial management 2 421
2017 Procurement 4 187
2017 Real property 7 227
2017 Materiel management 7 91
2017 Information management 6 268
2017 Information technology 3 662
2017 Data sciences 5 148
2017 Policy 4 633
2017 Project management 3 594
2017 Other services to the public 6 655
2017 None of the above 6 1537
2014 Client contact centre 4 755
2014 Health care practitioners 5 193
2014 Federal regulators 3 356
2014 Compliance, inspection and enforcement 4 1549
2014 Communications or public affairs 6 271
2014 Security 4 812
2014 Science and technology 4 609
2014 Library services 0 34
2014 Administration and operations 5 2009
2014 Human resources 3 503
2014 Financial management 4 421
2014 Real property 4 236
2014 Materiel management 6 162
2014 Information management 3 329
2014 Information technology 3 763
2014 Internal audit 0 69
2014 Other services to the public 4 899
2014 None of the above 3 1964

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 3 645
2017 Health care practitioners 4 140
2017 Federal regulators 2 355
2017 Compliance, inspection and enforcement 3 1502
2017 Communications or public affairs 2 271
2017 Security 3 621
2017 Science and technology 3 635
2017 Library services 0 29
2017 Legal services 3 293
2017 Administration and operations 3 1894
2017 Human resources 4 495
2017 Financial management 2 421
2017 Procurement 3 187
2017 Real property 3 227
2017 Materiel management 0 91
2017 Information management 3 268
2017 Information technology 3 662
2017 Evaluation 0 102
2017 Policy 2 633
2017 Project management 1 594
2017 Other services to the public 2 655
2017 None of the above 3 1537
2014 Client contact centre 3 755
2014 Federal regulators 3 356
2014 Compliance, inspection and enforcement 3 1549
2014 Security 3 812
2014 Science and technology 2 609
2014 Library services 0 34
2014 Administration and operations 3 2009
2014 Human resources 3 503
2014 Financial management 2 421
2014 Real property 2 236
2014 Information management 2 329
2014 Information technology 3 763
2014 Other services to the public 2 899
2014 None of the above 2 1964

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 3 645
2017 Health care practitioners 4 140
2017 Federal regulators 2 355
2017 Compliance, inspection and enforcement 2 1502
2017 Communications or public affairs 4 271
2017 Security 2 621
2017 Science and technology 5 635
2017 Legal services 3 293
2017 Administration and operations 4 1894
2017 Human resources 2 495
2017 Financial management 3 421
2017 Procurement 2 187
2017 Real property 4 227
2017 Materiel management 0 91
2017 Information management 4 268
2017 Information technology 3 662
2017 Data sciences 5 148
2017 Policy 3 633
2017 Project management 2 594
2017 Other services to the public 3 655
2017 None of the above 3 1537
2014 Client contact centre 4 755
2014 Health care practitioners 4 193
2014 Federal regulators 2 356
2014 Compliance, inspection and enforcement 2 1549
2014 Communications or public affairs 2 271
2014 Security 1 812
2014 Science and technology 3 609
2014 Legal services 3 215
2014 Administration and operations 3 2009
2014 Human resources 3 503
2014 Financial management 3 421
2014 Real property 2 236
2014 Materiel management 4 162
2014 Information management 2 329
2014 Information technology 4 763
2014 Evaluation 6 123
2014 Other services to the public 3 899
2014 None of the above 3 1964

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 645
2017 Health care practitioners 5 140
2017 Federal regulators 3 355
2017 Compliance, inspection and enforcement 4 1502
2017 Communications or public affairs 7 271
2017 Access to information and privacy 7 72
2017 Security 4 621
2017 Science and technology 6 635
2017 Legal services 3 293
2017 Administration and operations 6 1894
2017 Human resources 8 495
2017 Financial management 7 421
2017 Procurement 8 187
2017 Real property 6 227
2017 Materiel management 8 91
2017 Information management 8 268
2017 Information technology 7 662
2017 Data sciences 6 148
2017 Policy 5 633
2017 Project management 6 594
2017 Other services to the public 6 655
2017 None of the above 5 1537
2014 Client contact centre 7 755
2014 Health care practitioners 8 193
2014 Federal regulators 7 356
2014 Compliance, inspection and enforcement 4 1549
2014 Communications or public affairs 9 271
2014 Security 3 812
2014 Science and technology 4 609
2014 Legal services 5 215
2014 Administration and operations 6 2009
2014 Human resources 5 503
2014 Financial management 7 421
2014 Procurement 10 183
2014 Real property 7 236
2014 Materiel management 6 162
2014 Information management 6 329
2014 Information technology 5 763
2014 Evaluation 6 123
2014 Other services to the public 4 899
2014 None of the above 4 1964

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 5 645
2017 Health care practitioners 9 140
2017 Federal regulators 8 355
2017 Compliance, inspection and enforcement 4 1502
2017 Communications or public affairs 13 271
2017 Access to information and privacy 16 72
2017 Security 3 621
2017 Science and technology 7 635
2017 Legal services 7 293
2017 Administration and operations 13 1894
2017 Human resources 14 495
2017 Financial management 12 421
2017 Procurement 13 187
2017 Real property 11 227
2017 Materiel management 10 91
2017 Information management 13 268
2017 Information technology 12 662
2017 Internal audit 10 69
2017 Evaluation 8 102
2017 Data sciences 12 148
2017 Policy 16 633
2017 Project management 12 594
2017 Other services to the public 7 655
2017 None of the above 8 1537
2014 Client contact centre 7 755
2014 Federal regulators 6 356
2014 Compliance, inspection and enforcement 6 1549
2014 Communications or public affairs 10 271
2014 Access to information and privacy 12 86
2014 Security 4 812
2014 Science and technology 6 609
2014 Legal services 6 215
2014 Administration and operations 10 2009
2014 Human resources 12 503
2014 Financial management 12 421
2014 Procurement 8 183
2014 Real property 7 236
2014 Materiel management 8 162
2014 Information management 9 329
2014 Information technology 9 763
2014 Internal audit 11 69
2014 Evaluation 12 123
2014 Other services to the public 4 899
2014 None of the above 8 1964

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 13 645
2017 Health care practitioners 5 140
2017 Federal regulators 10 355
2017 Compliance, inspection and enforcement 10 1502
2017 Communications or public affairs 10 271
2017 Access to information and privacy 17 72
2017 Security 9 621
2017 Science and technology 10 635
2017 Library services 20 29
2017 Legal services 7 293
2017 Administration and operations 11 1894
2017 Human resources 9 495
2017 Financial management 10 421
2017 Procurement 8 187
2017 Real property 10 227
2017 Materiel management 14 91
2017 Information management 12 268
2017 Information technology 12 662
2017 Evaluation 17 102
2017 Data sciences 10 148
2017 Policy 9 633
2017 Project management 10 594
2017 Other services to the public 12 655
2017 None of the above 10 1537
2014 Client contact centre 10 755
2014 Health care practitioners 8 193
2014 Federal regulators 9 356
2014 Compliance, inspection and enforcement 8 1549
2014 Communications or public affairs 12 271
2014 Access to information and privacy 9 86
2014 Security 9 812
2014 Science and technology 8 609
2014 Library services 18 34
2014 Legal services 8 215
2014 Administration and operations 10 2009
2014 Human resources 9 503
2014 Financial management 9 421
2014 Procurement 8 183
2014 Real property 11 236
2014 Materiel management 9 162
2014 Information management 10 329
2014 Information technology 11 763
2014 Internal audit 11 69
2014 Evaluation 10 123
2014 Other services to the public 10 899
2014 None of the above 9 1964

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 645
2017 Health care practitioners 12 140
2017 Federal regulators 12 355
2017 Compliance, inspection and enforcement 10 1502
2017 Communications or public affairs 11 271
2017 Access to information and privacy 11 72
2017 Security 9 621
2017 Science and technology 8 635
2017 Legal services 10 293
2017 Administration and operations 10 1894
2017 Human resources 12 495
2017 Financial management 10 421
2017 Procurement 12 187
2017 Real property 9 227
2017 Materiel management 14 91
2017 Information management 13 268
2017 Information technology 8 662
2017 Evaluation 8 102
2017 Data sciences 10 148
2017 Policy 8 633
2017 Project management 8 594
2017 Other services to the public 14 655
2017 None of the above 10 1537
2014 Client contact centre 11 755
2014 Health care practitioners 8 193
2014 Federal regulators 11 356
2014 Compliance, inspection and enforcement 9 1549
2014 Communications or public affairs 13 271
2014 Security 9 812
2014 Science and technology 9 609
2014 Library services 14 34
2014 Legal services 7 215
2014 Administration and operations 11 2009
2014 Human resources 11 503
2014 Financial management 11 421
2014 Procurement 7 183
2014 Real property 9 236
2014 Materiel management 5 162
2014 Information management 10 329
2014 Information technology 9 763
2014 Internal audit 21 69
2014 Evaluation 10 123
2014 Other services to the public 9 899
2014 None of the above 9 1964

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 645
2017 Health care practitioners 19 140
2017 Federal regulators 28 355
2017 Compliance, inspection and enforcement 24 1502
2017 Communications or public affairs 24 271
2017 Access to information and privacy 21 72
2017 Security 25 621
2017 Science and technology 25 635
2017 Library services 31 29
2017 Legal services 28 293
2017 Administration and operations 23 1894
2017 Human resources 22 495
2017 Financial management 23 421
2017 Procurement 23 187
2017 Real property 25 227
2017 Materiel management 28 91
2017 Information management 22 268
2017 Information technology 23 662
2017 Internal audit 36 69
2017 Evaluation 22 102
2017 Data sciences 30 148
2017 Policy 28 633
2017 Project management 27 594
2017 Other services to the public 24 655
2017 None of the above 22 1537
2014 Client contact centre 16 755
2014 Health care practitioners 26 193
2014 Federal regulators 28 356
2014 Compliance, inspection and enforcement 23 1549
2014 Communications or public affairs 21 271
2014 Access to information and privacy 16 86
2014 Security 23 812
2014 Science and technology 21 609
2014 Library services 34 34
2014 Legal services 29 215
2014 Administration and operations 23 2009
2014 Human resources 20 503
2014 Financial management 19 421
2014 Procurement 23 183
2014 Real property 20 236
2014 Materiel management 29 162
2014 Information management 24 329
2014 Information technology 25 763
2014 Internal audit 35 69
2014 Evaluation 34 123
2014 Other services to the public 22 899
2014 None of the above 26 1964

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 9 645
2017 Health care practitioners 7 140
2017 Federal regulators 9 355
2017 Compliance, inspection and enforcement 10 1502
2017 Communications or public affairs 7 271
2017 Access to information and privacy 10 72
2017 Security 12 621
2017 Science and technology 8 635
2017 Legal services 11 293
2017 Administration and operations 8 1894
2017 Human resources 12 495
2017 Financial management 9 421
2017 Procurement 7 187
2017 Real property 11 227
2017 Materiel management 13 91
2017 Information management 11 268
2017 Information technology 10 662
2017 Internal audit 7 69
2017 Data sciences 12 148
2017 Policy 10 633
2017 Project management 11 594
2017 Other services to the public 12 655
2017 None of the above 8 1537
2014 Client contact centre 9 755
2014 Health care practitioners 12 193
2014 Federal regulators 8 356
2014 Compliance, inspection and enforcement 8 1549
2014 Communications or public affairs 10 271
2014 Access to information and privacy 12 86
2014 Security 11 812
2014 Science and technology 7 609
2014 Legal services 8 215
2014 Administration and operations 9 2009
2014 Human resources 8 503
2014 Financial management 9 421
2014 Procurement 12 183
2014 Real property 9 236
2014 Materiel management 6 162
2014 Information management 8 329
2014 Information technology 10 763
2014 Internal audit 9 69
2014 Evaluation 17 123
2014 Other services to the public 8 899
2014 None of the above 9 1964

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 37 645
2017 Health care practitioners 44 140
2017 Federal regulators 52 355
2017 Compliance, inspection and enforcement 47 1502
2017 Communications or public affairs 37 271
2017 Access to information and privacy 29 72
2017 Security 47 621
2017 Science and technology 45 635
2017 Library services 39 29
2017 Legal services 52 293
2017 Administration and operations 43 1894
2017 Human resources 41 495
2017 Financial management 47 421
2017 Procurement 41 187
2017 Real property 40 227
2017 Materiel management 43 91
2017 Information management 42 268
2017 Information technology 40 662
2017 Internal audit 56 69
2017 Evaluation 34 102
2017 Data sciences 44 148
2017 Policy 49 633
2017 Project management 45 594
2017 Other services to the public 49 655
2017 None of the above 41 1537
2014 Client contact centre 37 755
2014 Health care practitioners 42 193
2014 Federal regulators 50 356
2014 Compliance, inspection and enforcement 47 1549
2014 Communications or public affairs 46 271
2014 Access to information and privacy 28 86
2014 Security 44 812
2014 Science and technology 42 609
2014 Library services 39 34
2014 Legal services 47 215
2014 Administration and operations 45 2009
2014 Human resources 47 503
2014 Financial management 40 421
2014 Procurement 47 183
2014 Real property 43 236
2014 Materiel management 40 162
2014 Information management 48 329
2014 Information technology 43 763
2014 Internal audit 55 69
2014 Evaluation 51 123
2014 Other services to the public 41 899
2014 None of the above 45 1964

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 2 645
2017 Health care practitioners 4 140
2017 Federal regulators 3 355
2017 Compliance, inspection and enforcement 2 1502
2017 Communications or public affairs 2 271
2017 Security 4 621
2017 Science and technology 3 635
2017 Library services 0 29
2017 Legal services 2 293
2017 Administration and operations 1 1894
2017 Human resources 2 495
2017 Financial management 3 421
2017 Information management 2 268
2017 Information technology 2 662
2017 Evaluation 0 102
2017 Data sciences 3 148
2017 Policy 2 633
2017 Project management 2 594
2017 Other services to the public 2 655
2017 None of the above 2 1537
2014 Client contact centre 1 755
2014 Health care practitioners 4 193
2014 Federal regulators 2 356
2014 Compliance, inspection and enforcement 2 1549
2014 Security 3 812
2014 Science and technology 1 609
2014 Library services 0 34
2014 Administration and operations 2 2009
2014 Human resources 2 503
2014 Financial management 3 421
2014 Real property 3 236
2014 Information technology 2 763
2014 Evaluation 5 123
2014 Other services to the public 2 899
2014 None of the above 2 1964

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 54 645
2017 Health care practitioners 64 140
2017 Federal regulators 63 355
2017 Compliance, inspection and enforcement 67 1502
2017 Communications or public affairs 58 271
2017 Access to information and privacy 50 72
2017 Security 66 621
2017 Science and technology 60 635
2017 Library services 66 29
2017 Legal services 69 293
2017 Administration and operations 59 1894
2017 Human resources 59 495
2017 Financial management 59 421
2017 Procurement 60 187
2017 Real property 62 227
2017 Materiel management 64 91
2017 Information management 56 268
2017 Information technology 65 662
2017 Internal audit 58 69
2017 Evaluation 62 102
2017 Data sciences 59 148
2017 Policy 64 633
2017 Project management 65 594
2017 Other services to the public 60 655
2017 None of the above 56 1537
2014 Client contact centre 56 755
2014 Health care practitioners 66 193
2014 Federal regulators 65 356
2014 Compliance, inspection and enforcement 66 1549
2014 Communications or public affairs 61 271
2014 Access to information and privacy 46 86
2014 Security 69 812
2014 Science and technology 66 609
2014 Library services 55 34
2014 Legal services 73 215
2014 Administration and operations 64 2009
2014 Human resources 63 503
2014 Financial management 61 421
2014 Procurement 63 183
2014 Real property 61 236
2014 Materiel management 69 162
2014 Information management 67 329
2014 Information technology 69 763
2014 Internal audit 72 69
2014 Evaluation 68 123
2014 Other services to the public 65 899
2014 None of the above 67 1964

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 1 645
2017 Federal regulators 2 355
2017 Compliance, inspection and enforcement 2 1502
2017 Access to information and privacy 0 72
2017 Security 2 621
2017 Science and technology 1 635
2017 Library services 0 29
2017 Administration and operations 2 1894
2017 Human resources 1 495
2017 Real property 3 227
2017 Information technology 2 662
2017 Internal audit 0 69
2017 Evaluation 0 102
2017 Data sciences 0 148
2017 Policy 1 633
2017 Project management 1 594
2017 Other services to the public 1 655
2017 None of the above 2 1537

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 645
2017 Health care practitioners 15 140
2017 Federal regulators 12 355
2017 Compliance, inspection and enforcement 12 1502
2017 Communications or public affairs 12 271
2017 Access to information and privacy 19 72
2017 Security 15 621
2017 Science and technology 12 635
2017 Legal services 13 293
2017 Administration and operations 13 1894
2017 Human resources 12 495
2017 Financial management 12 421
2017 Procurement 15 187
2017 Real property 12 227
2017 Materiel management 7 91
2017 Information management 14 268
2017 Information technology 13 662
2017 Internal audit 9 69
2017 Evaluation 14 102
2017 Data sciences 15 148
2017 Policy 10 633
2017 Project management 11 594
2017 Other services to the public 12 655
2017 None of the above 15 1537
2014 Client contact centre 14 755
2014 Health care practitioners 15 193
2014 Federal regulators 10 356
2014 Compliance, inspection and enforcement 15 1549
2014 Communications or public affairs 10 271
2014 Access to information and privacy 16 86
2014 Security 15 812
2014 Science and technology 11 609
2014 Legal services 12 215
2014 Administration and operations 13 2009
2014 Human resources 13 503
2014 Financial management 11 421
2014 Procurement 12 183
2014 Real property 15 236
2014 Materiel management 10 162
2014 Information management 12 329
2014 Information technology 13 763
2014 Evaluation 10 123
2014 Other services to the public 13 899
2014 None of the above 15 1964

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 92 8 695
2017 Health care practitioners 94 6 159
2017 Federal regulators 96 4 383
2017 Compliance, inspection and enforcement 95 5 1672
2017 Communications or public affairs 87 13 281
2017 Access to information and privacy 86 14 77
2017 Security 96 4 683
2017 Science and technology 95 5 677
2017 Library services 87 13 31
2017 Legal services 95 5 309
2017 Administration and operations 91 9 2034
2017 Human resources 87 13 519
2017 Financial management 89 11 461
2017 Procurement 88 12 203
2017 Real property 92 8 248
2017 Materiel management 92 8 105
2017 Information management 90 10 286
2017 Information technology 92 8 713
2017 Internal audit 92 8 71
2017 Evaluation 94 6 109
2017 Data sciences 91 9 155
2017 Policy 86 14 655
2017 Project management 92 8 620
2017 Other services to the public 94 6 721
2017 None of the above 94 6 1642

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 21 18 3 3 28 8 63 9 10111
2017 Health care practitioners 17 19 23 4 4 27 6 53 11 2144
2017 Federal regulators 16 16 21 4 5 32 7 52 14 4028
2017 Compliance, inspection and enforcement 16 18 22 5 6 28 5 51 16 16388
2017 Communications or public affairs 13 15 18 3 2 40 9 56 9 4245
2017 Access to information and privacy 22 17 18 3 2 29 9 64 7 1277
2017 Security 11 20 26 8 13 18 5 40 27 4923
2017 Science and technology 15 18 18 3 3 36 8 58 10 11109
2017 Library services 17 14 15 3 3 37 10 59 12 512
2017 Legal services 13 13 20 4 4 38 8 48 15 3449
2017 Administration and operations 19 19 21 3 3 27 7 59 10 25897
2017 Human resources 21 20 17 3 2 29 7 66 8 8329
2017 Financial management 19 19 18 2 3 31 8 61 8 6791
2017 Procurement 20 21 23 2 2 25 6 60 7 2788
2017 Real property 18 22 23 4 4 23 6 57 11 2949
2017 Materiel management 23 26 21 3 3 19 4 64 8 1527
2017 Information management 20 19 20 2 3 28 7 60 8 3685
2017 Information technology 19 18 19 2 2 32 8 61 8 11567
2017 Internal audit 15 18 15 2 3 38 10 62 9 976
2017 Evaluation 14 16 17 4 3 37 9 56 13 1328
2017 Data sciences 18 15 15 2 2 38 9 62 9 2213
2017 Policy 12 13 17 4 3 43 8 52 13 8122
2017 Project management 16 16 21 3 3 33 7 54 11 7148
2017 Other services to the public 20 18 20 4 4 26 7 57 12 8266
2017 None of the above 18 18 22 4 4 27 7 55 12 21007
2014 Client contact centre 18 21 19 3 2 29 8 62 9 10914
2014 Health care practitioners 16 17 23 5 4 27 7 50 14 2480
2014 Federal regulators 16 15 20 3 3 36 7 54 12 4885
2014 Compliance, inspection and enforcement 17 18 22 4 5 29 5 53 14 19029
2014 Communications or public affairs 14 13 20 2 2 41 9 54 8 4592
2014 Access to information and privacy 20 16 19 2 2 33 8 61 7 1331
2014 Security 12 21 26 9 9 20 4 43 23 6376
2014 Science and technology 14 18 19 3 2 37 7 57 10 10886
2014 Library services 15 13 18 3 2 42 7 56 9 521
2014 Legal services 13 13 20 3 3 40 7 49 13 3615
2014 Administration and operations 19 18 21 3 3 29 7 58 10 29202
2014 Human resources 21 19 18 3 2 30 7 64 8 8775
2014 Financial management 16 17 19 3 2 34 8 58 9 7435
2014 Procurement 15 22 22 3 2 29 6 58 8 2959
2014 Real property 17 20 25 3 3 26 6 55 9 3467
2014 Materiel management 20 24 24 4 4 20 5 58 11 1938
2014 Information management 17 17 21 3 3 32 7 56 10 4627
2014 Information technology 18 16 19 2 2 34 8 59 7 13569
2014 Internal audit 15 18 17 3 2 36 8 59 10 1097
2014 Evaluation 13 14 18 3 4 41 8 53 12 1668
2014 Other services to the public 18 18 22 4 4 28 6 56 12 11737
2014 None of the above 15 17 22 4 4 32 7 52 12 26760

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 33 15 3 3 11 2 77 7 10092
2017 Health care practitioners 29 33 17 4 4 11 1 71 10 2137
2017 Federal regulators 30 30 18 5 4 12 1 69 10 4022
2017 Compliance, inspection and enforcement 28 31 18 5 6 10 1 67 12 16368
2017 Communications or public affairs 30 32 15 3 2 17 2 75 6 4246
2017 Access to information and privacy 38 27 15 3 2 13 3 77 5 1274
2017 Security 18 28 23 9 12 8 2 51 24 4915
2017 Science and technology 31 34 15 3 2 13 1 76 7 11100
2017 Library services 31 34 15 2 3 14 2 77 6 512
2017 Legal services 27 29 18 5 4 16 2 68 10 3437
2017 Administration and operations 33 31 17 3 3 11 2 74 7 25858
2017 Human resources 36 33 14 3 2 11 2 79 5 8322
2017 Financial management 33 33 15 2 3 12 2 77 6 6779
2017 Procurement 35 33 17 3 2 9 2 75 5 2793
2017 Real property 30 33 18 4 4 10 1 71 9 2938
2017 Materiel management 37 35 15 4 3 6 1 77 7 1525
2017 Information management 35 30 16 3 2 12 2 76 6 3682
2017 Information technology 33 31 16 2 2 13 2 75 5 11563
2017 Internal audit 31 35 14 2 3 12 2 78 6 974
2017 Evaluation 30 31 15 4 3 16 2 75 7 1327
2017 Data sciences 32 32 14 3 2 14 2 77 7 2209
2017 Policy 27 31 16 4 3 18 2 72 9 8122
2017 Project management 30 31 17 4 3 13 1 71 8 7145
2017 Other services to the public 33 29 16 5 4 11 2 71 10 8256
2017 None of the above 29 30 19 4 4 12 2 68 10 20966
2014 Client contact centre 30 34 16 3 2 13 2 75 6 10909
2014 Health care practitioners 25 28 21 5 4 14 2 63 11 2479
2014 Federal regulators 29 28 18 4 3 16 1 69 9 4881
2014 Compliance, inspection and enforcement 29 31 18 5 5 11 1 69 11 19015
2014 Communications or public affairs 27 29 18 3 1 21 2 72 5 4592
2014 Access to information and privacy 36 27 15 3 1 16 2 76 6 1330
2014 Security 18 30 24 9 8 10 1 53 20 6364
2014 Science and technology 28 33 18 4 2 15 1 72 7 10884
2014 Library services 27 29 18 4 2 19 1 71 7 521
2014 Legal services 26 28 17 4 3 20 2 69 9 3612
2014 Administration and operations 31 30 18 3 3 14 2 72 7 29186
2014 Human resources 33 31 15 3 2 14 1 76 6 8770
2014 Financial management 30 30 17 3 2 16 2 73 6 7440
2014 Procurement 29 32 19 3 2 14 1 72 6 2957
2014 Real property 28 31 21 4 3 12 1 69 7 3466
2014 Materiel management 31 32 20 5 3 8 1 69 9 1939
2014 Information management 31 29 18 3 2 16 2 72 7 4625
2014 Information technology 30 29 17 3 2 18 2 73 6 13565
2014 Internal audit 30 32 17 4 2 14 2 73 7 1095
2014 Evaluation 25 30 16 4 3 21 2 70 9 1668
2014 Other services to the public 30 30 18 4 3 13 1 70 9 11733
2014 None of the above 26 28 20 4 4 17 2 66 10 26739
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 21 19 15 22 0 3 42 38 10111
2017 Health care practitioners 15 20 19 16 29 0 1 35 46 2147
2017 Federal regulators 22 25 21 13 16 0 1 48 30 4019
2017 Compliance, inspection and enforcement 22 27 21 13 16 0 1 49 30 16375
2017 Communications or public affairs 22 25 21 13 18 0 2 47 32 4235
2017 Access to information and privacy 24 23 20 13 15 1 3 50 30 1277
2017 Security 17 20 16 16 30 0 1 37 47 4916
2017 Science and technology 24 27 20 13 15 1 1 51 29 11099
2017 Library services 28 30 18 10 13 0 1 59 23 510
2017 Legal services 18 24 21 15 20 0 1 43 35 3449
2017 Administration and operations 20 23 20 15 20 0 2 44 36 25870
2017 Human resources 21 22 19 15 20 0 2 44 36 8310
2017 Financial management 23 24 20 14 16 0 2 48 31 6775
2017 Procurement 19 22 21 16 20 0 2 42 37 2788
2017 Real property 17 22 21 17 22 0 1 39 39 2944
2017 Materiel management 22 23 19 14 19 0 1 46 34 1521
2017 Information management 24 24 19 14 16 1 2 49 31 3677
2017 Information technology 28 26 18 11 13 0 2 56 25 11552
2017 Internal audit 25 26 19 12 14 0 3 53 27 973
2017 Evaluation 24 26 20 11 17 0 2 51 28 1328
2017 Data sciences 29 26 18 12 13 1 1 56 26 2215
2017 Policy 24 25 20 13 17 0 1 50 30 8104
2017 Project management 23 24 20 14 18 0 1 47 33 7135
2017 Other services to the public 18 23 19 16 22 0 2 42 38 8270
2017 None of the above 22 22 19 15 19 1 2 45 35 20982

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 25 25 14 9 0 2 50 24 10102
2017 Health care practitioners 12 24 27 18 17 0 1 37 35 2142
2017 Federal regulators 14 25 29 18 14 0 1 39 32 4023
2017 Compliance, inspection and enforcement 16 28 27 16 11 0 1 45 28 16373
2017 Communications or public affairs 14 27 28 18 12 0 1 42 30 4245
2017 Access to information and privacy 21 24 24 15 14 0 2 47 29 1274
2017 Security 22 29 26 13 9 0 1 51 23 4913
2017 Science and technology 17 29 27 16 9 0 1 47 25 11108
2017 Library services 21 31 23 15 9 1 1 52 25 513
2017 Legal services 11 21 29 22 16 0 1 32 38 3451
2017 Administration and operations 20 27 26 15 10 0 1 48 26 25882
2017 Human resources 14 23 28 19 15 0 1 37 35 8317
2017 Financial management 18 28 28 15 10 0 1 47 25 6785
2017 Procurement 16 27 29 16 11 0 1 43 28 2790
2017 Real property 18 27 27 16 12 0 1 46 27 2941
2017 Materiel management 25 30 24 12 8 0 1 56 20 1524
2017 Information management 26 30 24 13 7 0 1 56 20 3676
2017 Information technology 20 30 26 14 9 0 1 51 23 11558
2017 Internal audit 19 30 30 13 7 1 1 50 20 974
2017 Evaluation 16 30 29 15 10 0 0 46 25 1330
2017 Data sciences 22 31 25 15 6 0 1 53 21 2211
2017 Policy 14 27 29 18 13 0 0 41 30 8117
2017 Project management 15 27 30 16 12 0 1 42 28 7141
2017 Other services to the public 24 27 24 13 10 0 1 52 24 8270
2017 None of the above 22 27 24 14 10 0 2 50 25 20978

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 23 20 11 7 1 8 58 20 10077
2017 Health care practitioners 23 30 21 12 10 1 3 56 22 2136
2017 Federal regulators 20 31 24 14 9 0 1 52 23 4018
2017 Compliance, inspection and enforcement 26 30 21 12 8 1 3 58 20 16345
2017 Communications or public affairs 19 28 25 16 11 0 2 48 27 4240
2017 Access to information and privacy 27 26 21 10 11 1 3 56 23 1275
2017 Security 29 30 21 9 7 1 4 61 17 4904
2017 Science and technology 27 33 21 11 5 0 2 61 17 11084
2017 Library services 33 32 19 7 5 0 3 68 12 510
2017 Legal services 18 29 27 15 10 1 2 48 25 3439
2017 Administration and operations 26 30 22 12 7 0 2 58 20 25818
2017 Human resources 20 28 26 15 10 0 2 48 25 8312
2017 Financial management 24 30 24 13 8 1 2 55 21 6767
2017 Procurement 20 30 26 15 8 0 1 51 23 2789
2017 Real property 23 31 24 13 7 0 1 55 21 2930
2017 Materiel management 33 32 19 10 4 0 2 66 14 1518
2017 Information management 34 30 19 9 5 0 3 66 14 3663
2017 Information technology 24 31 21 13 8 1 2 57 21 11535
2017 Internal audit 26 31 22 12 6 1 2 59 19 975
2017 Evaluation 25 31 24 11 7 1 1 57 19 1327
2017 Data sciences 33 29 21 10 5 0 2 63 16 2210
2017 Policy 15 27 26 18 13 0 0 43 31 8111
2017 Project management 18 29 25 16 9 0 1 49 26 7132
2017 Other services to the public 33 28 17 10 6 1 5 64 17 8247
2017 None of the above 28 28 20 11 8 1 4 59 20 20917

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 22 21 16 14 1 3 47 31 10095
2017 Health care practitioners 13 22 24 17 21 1 1 36 39 2140
2017 Federal regulators 15 22 24 19 17 1 2 38 37 4027
2017 Compliance, inspection and enforcement 22 21 20 16 16 2 3 46 33 16368
2017 Communications or public affairs 18 24 22 19 15 0 1 43 35 4245
2017 Access to information and privacy 26 18 19 14 20 1 2 45 35 1277
2017 Security 16 22 24 17 19 1 1 39 37 4916
2017 Science and technology 19 24 24 17 13 1 2 45 31 11106
2017 Library services 21 19 23 17 17 1 2 41 35 513
2017 Legal services 16 23 24 18 17 1 1 39 36 3444
2017 Administration and operations 23 24 22 15 13 1 2 48 29 25872
2017 Human resources 16 22 24 19 17 1 2 39 37 8318
2017 Financial management 23 26 22 15 11 1 2 51 27 6776
2017 Procurement 17 25 23 17 15 1 2 43 33 2786
2017 Real property 16 22 23 20 18 1 1 39 38 2941
2017 Materiel management 21 24 23 16 15 1 1 46 31 1520
2017 Information management 24 24 21 15 12 1 2 50 29 3680
2017 Information technology 19 25 23 17 13 1 2 45 31 11554
2017 Internal audit 22 24 27 14 8 1 3 49 23 973
2017 Evaluation 21 26 24 15 11 1 2 49 26 1330
2017 Data sciences 27 25 22 14 9 1 2 54 23 2212
2017 Policy 17 25 24 18 14 1 1 43 33 8121
2017 Project management 17 24 24 19 14 1 1 42 33 7141
2017 Other services to the public 24 23 21 15 14 1 2 48 30 8267
2017 None of the above 23 22 20 15 15 1 3 47 32 20970

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 19 10 4 2 1 14 81 8 10094
2017 Health care practitioners 40 25 13 7 7 0 9 71 15 2140
2017 Federal regulators 37 29 16 7 5 1 6 71 12 4020
2017 Compliance, inspection and enforcement 48 21 11 4 3 1 12 79 9 16328
2017 Communications or public affairs 36 26 18 8 7 0 4 65 16 4244
2017 Access to information and privacy 52 17 10 3 3 1 14 80 8 1272
2017 Security 38 26 16 8 6 1 5 69 15 4905
2017 Science and technology 40 29 15 7 4 0 6 74 11 11096
2017 Library services 49 18 7 3 3 1 20 83 7 511
2017 Legal services 26 25 20 12 11 1 5 55 24 3441
2017 Administration and operations 47 22 12 5 3 1 10 78 9 25826
2017 Human resources 40 23 14 7 4 1 11 71 12 8299
2017 Financial management 44 25 13 6 4 1 8 75 11 6774
2017 Procurement 42 26 13 5 2 1 10 76 9 2782
2017 Real property 43 27 14 6 4 0 7 74 11 2935
2017 Materiel management 55 20 9 2 2 0 11 85 5 1516
2017 Information management 53 19 9 4 1 1 13 84 6 3668
2017 Information technology 47 25 12 5 3 1 8 79 8 11551
2017 Internal audit 44 26 13 5 2 1 9 77 8 970
2017 Evaluation 44 26 13 4 3 0 8 77 8 1330
2017 Data sciences 48 25 12 4 2 1 7 79 7 2212
2017 Policy 32 28 18 10 7 0 4 63 18 8110
2017 Project management 38 28 15 7 4 0 6 71 12 7135
2017 Other services to the public 49 21 11 5 4 1 10 78 10 8254
2017 None of the above 46 21 12 5 4 1 11 76 11 20929

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 29 22 10 7 0 1 61 17 10082
2017 Health care practitioners 23 32 22 13 8 0 1 56 21 2134
2017 Federal regulators 24 32 23 12 8 0 1 57 21 4015
2017 Compliance, inspection and enforcement 27 30 22 12 9 0 1 57 21 16322
2017 Communications or public affairs 25 29 24 13 9 0 0 54 22 4237
2017 Access to information and privacy 35 28 18 10 6 0 2 65 17 1273
2017 Security 21 28 24 14 12 0 1 50 26 4906
2017 Science and technology 26 33 23 10 6 0 1 60 16 11083
2017 Library services 34 33 17 8 7 0 1 68 15 510
2017 Legal services 20 26 26 16 11 0 1 46 27 3446
2017 Administration and operations 31 30 21 10 7 0 1 62 17 25798
2017 Human resources 31 29 21 11 7 0 1 61 18 8297
2017 Financial management 31 30 21 11 6 0 1 62 17 6761
2017 Procurement 33 28 21 10 6 0 1 62 16 2785
2017 Real property 30 33 21 10 5 0 0 64 15 2934
2017 Materiel management 40 29 18 8 4 0 1 70 12 1519
2017 Information management 36 29 19 9 5 0 1 66 14 3670
2017 Information technology 33 32 19 9 5 0 1 66 14 11534
2017 Internal audit 33 29 21 11 5 0 1 63 16 970
2017 Evaluation 31 29 22 11 6 0 0 61 17 1326
2017 Data sciences 31 31 22 10 5 0 1 62 16 2208
2017 Policy 21 28 25 15 10 0 0 50 25 8096
2017 Project management 26 31 23 12 8 0 0 57 20 7111
2017 Other services to the public 29 29 21 11 9 0 1 59 20 8250
2017 None of the above 31 29 20 11 8 0 1 61 19 20913

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 29 22 11 6 1 3 60 17 10076
2017 Health care practitioners 23 31 22 13 9 1 1 55 23 2134
2017 Federal regulators 22 34 24 11 7 0 1 57 19 4008
2017 Compliance, inspection and enforcement 22 32 23 13 8 1 1 55 21 16311
2017 Communications or public affairs 27 32 22 12 6 1 1 60 18 4233
2017 Access to information and privacy 36 30 18 7 4 1 4 69 12 1272
2017 Security 19 27 24 17 12 1 1 47 29 4906
2017 Science and technology 25 33 23 12 5 1 1 59 17 11082
2017 Library services 26 35 18 11 7 0 2 62 19 509
2017 Legal services 23 31 23 13 7 1 1 55 21 3447
2017 Administration and operations 31 32 20 9 5 1 2 65 15 25771
2017 Human resources 28 34 22 10 5 1 2 63 15 8297
2017 Financial management 30 34 20 9 4 1 2 66 13 6749
2017 Procurement 29 35 22 9 5 1 1 64 14 2783
2017 Real property 26 32 23 12 6 1 1 59 18 2935
2017 Materiel management 30 35 19 9 5 0 1 66 14 1515
2017 Information management 31 32 19 10 5 1 2 65 15 3665
2017 Information technology 27 33 21 11 5 1 1 62 16 11526
2017 Internal audit 33 30 22 8 4 1 2 64 13 973
2017 Evaluation 28 34 22 9 6 0 1 63 15 1326
2017 Data sciences 29 36 19 10 5 0 1 66 15 2207
2017 Policy 22 34 25 11 6 0 0 57 18 8100
2017 Project management 23 34 23 12 7 0 1 58 19 7114
2017 Other services to the public 29 31 20 11 6 1 2 62 17 8240
2017 None of the above 29 30 21 11 6 1 2 60 18 20894

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 28 21 12 6 1 4 59 19 10077
2017 Health care practitioners 22 29 24 13 10 1 1 52 23 2137
2017 Federal regulators 17 33 25 15 9 0 1 51 24 4010
2017 Compliance, inspection and enforcement 18 30 24 16 10 1 1 49 26 16319
2017 Communications or public affairs 21 31 25 14 8 0 1 52 22 4231
2017 Access to information and privacy 31 31 17 10 7 1 3 64 18 1272
2017 Security 17 27 24 17 13 1 1 45 31 4904
2017 Science and technology 23 33 23 13 6 1 1 57 20 11074
2017 Library services 27 32 20 10 6 1 3 62 17 509
2017 Legal services 24 32 23 12 6 1 1 58 19 3447
2017 Administration and operations 25 31 22 13 7 1 2 57 20 25774
2017 Human resources 19 30 26 15 9 0 1 50 24 8300
2017 Financial management 25 32 23 11 6 1 1 58 18 6753
2017 Procurement 21 34 25 12 7 0 1 55 19 2782
2017 Real property 18 31 24 16 9 1 1 50 26 2931
2017 Materiel management 25 33 22 12 6 0 1 59 18 1516
2017 Information management 26 31 22 12 6 1 2 58 19 3676
2017 Information technology 19 32 24 15 8 1 1 52 24 11527
2017 Internal audit 25 36 23 9 6 1 1 62 14 971
2017 Evaluation 24 35 24 10 6 0 1 60 17 1326
2017 Data sciences 26 34 21 12 6 1 1 60 18 2206
2017 Policy 17 32 26 16 8 0 0 50 24 8102
2017 Project management 17 30 25 17 10 0 1 48 27 7116
2017 Other services to the public 27 31 21 12 7 1 2 59 19 8242
2017 None of the above 24 29 22 13 8 1 2 55 22 20894

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 29 18 9 5 1 3 66 15 10077
2017 Health care practitioners 29 33 19 10 7 1 1 63 17 2139
2017 Federal regulators 23 34 21 12 8 0 1 58 21 4010
2017 Compliance, inspection and enforcement 25 31 21 12 8 1 2 58 21 16320
2017 Communications or public affairs 27 30 22 13 7 0 1 57 20 4234
2017 Access to information and privacy 38 28 15 9 6 0 3 69 15 1271
2017 Security 20 28 22 15 13 1 1 49 29 4907
2017 Science and technology 28 32 21 11 6 0 1 61 17 11079
2017 Library services 34 34 15 8 5 1 2 70 14 510
2017 Legal services 31 34 19 9 5 1 2 67 14 3450
2017 Administration and operations 31 31 19 11 6 1 2 63 17 25783
2017 Human resources 26 31 21 12 8 0 1 58 20 8304
2017 Financial management 28 31 20 12 6 1 1 61 18 6758
2017 Procurement 29 33 21 10 6 0 1 63 16 2781
2017 Real property 24 32 22 13 8 0 1 56 21 2935
2017 Materiel management 31 32 19 11 5 0 1 65 16 1519
2017 Information management 31 30 19 11 6 1 2 63 18 3674
2017 Information technology 24 32 22 13 7 1 2 57 20 11533
2017 Internal audit 30 33 19 11 6 1 1 64 17 973
2017 Evaluation 32 33 18 10 6 0 1 66 16 1326
2017 Data sciences 29 31 20 12 6 1 1 61 19 2205
2017 Policy 20 32 23 15 9 0 0 53 24 8100
2017 Project management 22 31 23 15 9 0 1 53 24 7115
2017 Other services to the public 34 31 17 10 6 1 2 67 16 8245
2017 None of the above 30 29 19 11 7 1 2 61 19 20909

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 30 22 12 8 1 2 56 20 10055
2017 Health care practitioners 25 30 21 13 9 1 2 56 22 2130
2017 Federal regulators 23 33 23 12 8 1 1 57 20 4009
2017 Compliance, inspection and enforcement 21 32 23 14 9 1 1 53 23 16285
2017 Communications or public affairs 30 33 21 10 5 0 1 64 15 4229
2017 Access to information and privacy 36 30 18 7 5 1 3 68 13 1270
2017 Security 26 30 22 11 8 1 2 58 20 4890
2017 Science and technology 31 33 20 9 4 1 1 66 14 11068
2017 Library services 34 30 18 9 5 1 2 67 15 508
2017 Legal services 28 31 22 12 5 1 1 60 17 3439
2017 Administration and operations 29 31 20 11 7 1 2 62 18 25740
2017 Human resources 25 31 22 12 8 0 1 57 20 8289
2017 Financial management 29 33 21 10 5 1 2 64 15 6739
2017 Procurement 25 31 23 11 8 0 1 57 19 2776
2017 Real property 25 31 23 12 8 1 1 57 20 2920
2017 Materiel management 34 33 18 9 4 0 2 68 13 1512
2017 Information management 33 31 20 9 5 1 2 66 14 3669
2017 Information technology 29 33 20 10 6 1 2 63 16 11507
2017 Internal audit 30 33 22 9 4 1 2 65 13 969
2017 Evaluation 32 33 21 9 3 1 1 67 12 1323
2017 Data sciences 34 34 19 7 3 1 1 70 11 2202
2017 Policy 29 32 21 11 5 0 1 62 16 8081
2017 Project management 25 32 23 12 7 0 1 58 19 7102
2017 Other services to the public 32 30 19 10 7 1 2 63 17 8222
2017 None of the above 31 29 19 10 6 1 2 63 17 20846

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 23 14 5 3 0 3 77 8 10107
2017 Health care practitioners 37 29 18 9 6 0 1 66 16 2146
2017 Federal regulators 50 25 13 6 4 0 1 76 11 4031
2017 Compliance, inspection and enforcement 45 27 15 8 5 0 2 72 12 16373
2017 Communications or public affairs 55 24 12 5 3 0 1 79 8 4243
2017 Access to information and privacy 58 22 10 4 2 0 3 83 6 1279
2017 Security 36 26 18 11 8 0 1 62 19 4918
2017 Science and technology 53 27 12 4 2 0 1 81 6 11099
2017 Library services 48 31 10 4 5 0 1 81 9 513
2017 Legal services 52 25 13 5 3 0 1 79 8 3454
2017 Administration and operations 56 23 11 5 3 0 2 80 8 25875
2017 Human resources 57 22 11 4 3 0 2 81 8 8318
2017 Financial management 57 23 10 4 3 0 2 82 7 6782
2017 Procurement 54 23 13 4 3 0 2 80 7 2785
2017 Real property 54 26 12 5 3 0 1 80 8 2948
2017 Materiel management 53 28 13 4 2 0 1 81 6 1524
2017 Information management 56 23 11 5 3 0 2 81 7 3678
2017 Information technology 57 22 11 5 3 0 2 81 8 11558
2017 Internal audit 55 24 11 5 2 0 3 81 7 971
2017 Evaluation 48 27 13 7 4 0 1 76 11 1329
2017 Data sciences 55 24 12 5 3 0 2 80 8 2214
2017 Policy 51 24 14 6 4 0 1 76 10 8114
2017 Project management 53 24 12 6 4 0 1 78 10 7143
2017 Other services to the public 49 25 14 5 4 0 2 76 10 8262
2017 None of the above 51 24 13 6 4 0 2 76 10 20985

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 13 6 3 3 1 5 87 7 10101
2017 Health care practitioners 63 17 7 5 5 1 3 82 11 2145
2017 Federal regulators 67 15 6 4 4 1 2 85 8 4030
2017 Compliance, inspection and enforcement 63 16 7 5 4 1 3 83 10 16385
2017 Communications or public affairs 75 12 5 3 2 0 3 89 6 4248
2017 Access to information and privacy 72 11 6 3 3 0 5 88 6 1277
2017 Security 49 20 13 8 8 1 2 70 17 4910
2017 Science and technology 73 13 5 3 3 1 2 89 6 11096
2017 Library services 76 11 3 4 3 1 3 90 7 513
2017 Legal services 69 13 6 4 4 1 3 85 8 3452
2017 Administration and operations 69 14 6 4 3 1 3 86 7 25865
2017 Human resources 74 11 5 3 2 1 4 89 6 8321
2017 Financial management 71 12 6 3 4 1 4 87 7 6783
2017 Procurement 70 13 6 4 3 1 3 86 7 2795
2017 Real property 69 14 7 4 4 1 2 85 8 2936
2017 Materiel management 72 13 6 3 3 1 2 88 6 1525
2017 Information management 72 13 5 3 3 1 3 88 7 3676
2017 Information technology 74 11 5 3 3 1 3 89 6 11553
2017 Internal audit 72 11 6 3 3 0 4 87 7 971
2017 Evaluation 70 13 7 3 3 1 3 86 7 1330
2017 Data sciences 76 11 4 3 3 0 3 90 6 2216
2017 Policy 74 11 5 4 3 1 2 88 7 8117
2017 Project management 71 13 6 4 3 1 3 87 7 7145
2017 Other services to the public 68 14 7 5 3 1 3 85 8 8257
2017 None of the above 67 14 7 4 4 1 3 85 8 20988

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 23 9 4 2 0 4 84 6 10093
2017 Health care practitioners 44 32 12 6 4 0 2 77 11 2144
2017 Federal regulators 52 30 10 4 2 0 1 84 6 4025
2017 Compliance, inspection and enforcement 52 29 10 4 3 0 2 83 7 16362
2017 Communications or public affairs 55 28 10 4 2 0 2 84 6 4245
2017 Access to information and privacy 58 24 9 3 2 0 3 85 6 1278
2017 Security 38 33 15 8 5 0 1 72 13 4917
2017 Science and technology 53 29 11 4 2 0 1 83 6 11102
2017 Library services 56 28 8 4 2 0 3 86 6 513
2017 Legal services 50 31 11 5 2 0 2 82 7 3445
2017 Administration and operations 53 27 10 4 3 0 2 83 7 25853
2017 Human resources 59 24 8 3 2 0 3 86 6 8313
2017 Financial management 55 27 9 4 2 0 3 84 7 6773
2017 Procurement 54 27 10 4 3 0 2 83 6 2794
2017 Real property 51 29 10 5 3 0 1 82 8 2941
2017 Materiel management 52 29 11 5 2 0 1 82 7 1525
2017 Information management 56 27 9 4 2 0 2 85 6 3678
2017 Information technology 58 26 8 3 2 0 2 86 5 11555
2017 Internal audit 58 24 9 3 2 0 3 85 6 970
2017 Evaluation 57 26 10 4 2 0 2 85 5 1332
2017 Data sciences 61 25 7 3 2 0 2 88 5 2211
2017 Policy 60 26 8 3 2 0 1 88 4 8111
2017 Project management 55 27 10 4 2 0 2 84 6 7143
2017 Other services to the public 52 29 10 4 3 0 2 83 7 8257
2017 None of the above 52 27 10 4 3 1 2 82 8 20960

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 18 8 5 4 0 4 82 9 10099
2017 Health care practitioners 54 21 10 6 6 0 2 77 13 2139
2017 Federal regulators 54 22 11 7 6 0 1 77 13 4021
2017 Compliance, inspection and enforcement 51 23 11 7 6 0 2 75 13 16364
2017 Communications or public affairs 59 20 10 5 4 0 2 80 9 4239
2017 Access to information and privacy 62 17 10 4 4 0 3 82 8 1278
2017 Security 39 25 15 10 10 0 1 65 20 4916
2017 Science and technology 57 22 10 6 4 0 1 80 10 11093
2017 Library services 61 22 7 3 5 0 2 85 8 510
2017 Legal services 56 21 11 6 4 0 2 79 10 3456
2017 Administration and operations 60 19 9 5 4 0 2 81 10 25841
2017 Human resources 62 18 8 5 4 0 3 82 9 8308
2017 Financial management 59 19 9 5 5 0 2 81 10 6776
2017 Procurement 60 20 8 5 4 0 2 82 10 2793
2017 Real property 56 21 10 6 5 0 1 78 11 2946
2017 Materiel management 57 23 9 5 4 0 1 81 9 1524
2017 Information management 62 19 8 5 4 1 2 82 9 3678
2017 Information technology 62 19 8 4 4 1 2 84 8 11545
2017 Internal audit 58 18 10 6 5 1 3 79 11 972
2017 Evaluation 58 21 9 5 5 0 2 81 10 1333
2017 Data sciences 63 18 8 4 5 0 2 83 9 2214
2017 Policy 59 20 10 6 4 0 1 80 10 8119
2017 Project management 57 21 9 6 4 0 2 80 10 7145
2017 Other services to the public 57 20 10 6 5 1 2 79 11 8259
2017 None of the above 55 21 10 6 5 1 2 79 11 20971

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 8 4 2 1 0 28 91 4 10094
2017 Health care practitioners 48 12 5 2 1 0 31 88 5 2142
2017 Federal regulators 49 16 7 2 1 0 25 87 5 4022
2017 Compliance, inspection and enforcement 48 11 5 2 1 0 33 88 5 16356
2017 Communications or public affairs 55 12 5 2 1 0 26 90 4 4237
2017 Access to information and privacy 58 9 3 2 1 1 27 91 4 1277
2017 Security 47 16 7 3 2 1 25 85 6 4913
2017 Science and technology 55 15 6 2 1 0 21 89 4 11088
2017 Library services 55 11 4 2 1 0 27 91 4 512
2017 Legal services 54 14 6 1 1 0 23 89 3 3447
2017 Administration and operations 53 12 5 2 1 0 27 89 4 25839
2017 Human resources 55 11 5 2 1 0 26 89 4 8316
2017 Financial management 54 14 6 3 1 0 21 87 5 6768
2017 Procurement 55 14 6 2 1 0 22 88 4 2790
2017 Real property 54 15 7 2 2 0 19 86 5 2934
2017 Materiel management 55 15 6 2 1 0 21 89 4 1519
2017 Information management 57 11 4 2 1 1 24 91 4 3673
2017 Information technology 57 14 5 2 1 0 20 90 4 11535
2017 Internal audit 54 15 5 2 1 0 21 89 4 972
2017 Evaluation 52 12 4 2 0 0 29 91 4 1326
2017 Data sciences 58 12 4 2 1 0 23 91 3 2212
2017 Policy 56 13 5 2 1 0 24 90 3 8103
2017 Project management 55 14 5 2 1 0 23 89 4 7143
2017 Other services to the public 53 12 5 2 1 1 27 90 4 8251
2017 None of the above 53 13 5 2 1 0 25 89 4 20942

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 19 10 5 3 0 7 81 8 10061
2017 Health care practitioners 56 23 9 3 2 1 6 84 6 2136
2017 Federal regulators 57 25 9 2 1 0 4 86 4 4003
2017 Compliance, inspection and enforcement 50 26 12 4 2 0 5 81 7 16270
2017 Communications or public affairs 69 17 5 1 1 0 6 92 2 4217
2017 Access to information and privacy 61 19 9 3 2 1 6 86 5 1269
2017 Security 53 25 10 3 3 1 6 84 6 4877
2017 Science and technology 67 18 5 2 1 1 6 91 3 11050
2017 Library services 66 18 6 1 1 1 7 91 2 509
2017 Legal services 57 22 10 3 1 1 6 85 4 3432
2017 Administration and operations 66 17 6 2 1 0 8 90 3 25739
2017 Human resources 70 14 5 1 1 0 8 92 2 8275
2017 Financial management 70 16 4 2 1 0 7 92 3 6732
2017 Procurement 61 21 9 2 1 0 5 86 4 2775
2017 Real property 59 23 9 3 2 1 4 86 4 2929
2017 Materiel management 63 21 7 3 0 0 5 89 4 1510
2017 Information management 69 15 5 2 1 1 8 92 3 3651
2017 Information technology 67 16 5 2 1 1 8 91 3 11495
2017 Internal audit 70 13 6 2 1 0 9 91 3 969
2017 Evaluation 67 17 6 1 1 1 8 92 2 1325
2017 Data sciences 71 15 5 1 1 0 7 93 3 2213
2017 Policy 69 18 6 1 1 0 5 92 2 8084
2017 Project management 64 19 8 2 1 0 6 88 4 7100
2017 Other services to the public 56 23 9 4 2 1 6 84 6 8222
2017 None of the above 63 18 7 2 1 1 8 89 4 20840

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 16 11 8 10 1 5 69 19 10111
2017 Health care practitioners 64 16 7 4 5 1 4 84 9 2146
2017 Federal regulators 66 18 6 3 3 1 3 87 6 4027
2017 Compliance, inspection and enforcement 58 20 8 5 5 1 4 81 11 16371
2017 Communications or public affairs 66 15 7 4 5 0 4 84 9 4241
2017 Access to information and privacy 60 15 9 6 5 1 5 79 12 1278
2017 Security 67 16 6 3 3 1 5 88 6 4920
2017 Science and technology 61 19 7 5 5 0 3 83 10 11112
2017 Library services 58 16 8 5 6 1 6 80 12 512
2017 Legal services 67 14 7 3 4 1 5 86 8 3453
2017 Administration and operations 60 16 8 5 6 1 4 80 11 25899
2017 Human resources 68 14 6 3 3 0 5 87 7 8330
2017 Financial management 67 16 6 3 3 1 4 87 7 6780
2017 Procurement 70 14 7 2 3 0 4 88 5 2791
2017 Real property 63 18 8 4 4 1 3 83 8 2944
2017 Materiel management 67 17 7 2 3 1 3 87 6 1521
2017 Information management 61 18 8 5 5 1 4 82 10 3684
2017 Information technology 64 18 7 3 3 1 3 86 7 11562
2017 Internal audit 65 14 7 4 5 0 4 83 9 973
2017 Evaluation 64 15 7 5 5 0 4 83 10 1332
2017 Data sciences 67 15 6 4 4 1 3 85 9 2213
2017 Policy 71 13 5 4 4 0 4 87 7 8126
2017 Project management 64 16 7 4 4 0 4 83 9 7145
2017 Other services to the public 54 18 10 7 8 1 3 74 16 8268
2017 None of the above 59 17 8 5 6 1 5 80 12 21000

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 28 14 5 3 0 4 78 8 10090
2017 Health care practitioners 51 31 11 3 1 0 3 84 4 2144
2017 Federal regulators 49 31 12 3 2 0 2 82 5 4019
2017 Compliance, inspection and enforcement 44 32 14 5 2 0 3 79 7 16348
2017 Communications or public affairs 48 30 13 4 2 0 2 80 6 4231
2017 Access to information and privacy 51 26 12 5 3 0 3 79 8 1275
2017 Security 46 31 13 4 3 0 3 79 7 4909
2017 Science and technology 51 31 11 3 1 0 2 84 5 11089
2017 Library services 49 32 11 3 1 1 3 84 4 512
2017 Legal services 49 30 13 4 2 0 3 81 6 3444
2017 Administration and operations 49 29 13 4 2 0 3 80 7 25857
2017 Human resources 50 28 13 4 2 0 3 80 7 8309
2017 Financial management 50 29 12 4 2 0 3 81 6 6780
2017 Procurement 51 29 11 4 2 0 3 82 7 2787
2017 Real property 54 29 10 3 1 0 2 85 5 2933
2017 Materiel management 52 30 10 3 2 0 2 84 5 1517
2017 Information management 49 30 12 5 2 0 3 81 7 3671
2017 Information technology 51 28 12 4 2 0 2 81 6 11550
2017 Internal audit 50 26 13 5 2 0 4 79 7 972
2017 Evaluation 49 31 12 4 2 0 2 82 6 1330
2017 Data sciences 51 28 13 4 2 0 2 80 6 2215
2017 Policy 52 28 13 4 2 0 2 82 6 8114
2017 Project management 50 29 12 4 2 0 2 82 6 7138
2017 Other services to the public 47 31 13 4 2 0 2 80 7 8247
2017 None of the above 51 28 12 4 2 1 3 82 6 20948

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 29 37 13 7 0 0 43 20 10117
2017 Health care practitioners 9 30 36 16 9 1 0 39 25 2144
2017 Federal regulators 8 30 40 15 7 0 0 38 22 4032
2017 Compliance, inspection and enforcement 9 28 40 15 7 0 0 38 22 16402
2017 Communications or public affairs 9 31 40 15 6 0 0 40 21 4254
2017 Access to information and privacy 17 29 35 13 6 0 1 46 18 1277
2017 Security 9 22 38 18 12 0 0 32 30 4926
2017 Science and technology 10 33 38 13 5 0 0 44 18 11123
2017 Library services 15 33 33 11 6 0 1 49 17 513
2017 Legal services 7 23 41 20 8 0 0 30 29 3458
2017 Administration and operations 14 30 37 13 6 0 0 44 19 25918
2017 Human resources 11 28 40 15 6 0 0 39 22 8329
2017 Financial management 13 32 37 12 5 0 0 45 17 6791
2017 Procurement 13 30 38 13 5 0 0 44 18 2795
2017 Real property 11 30 37 15 7 0 0 41 22 2945
2017 Materiel management 19 33 31 11 5 0 0 52 16 1528
2017 Information management 16 34 34 11 4 0 1 50 15 3684
2017 Information technology 12 33 36 13 5 0 0 46 18 11581
2017 Internal audit 12 34 39 10 4 0 0 47 14 976
2017 Evaluation 11 34 37 12 5 0 0 46 17 1332
2017 Data sciences 14 36 35 11 3 0 0 50 14 2216
2017 Policy 8 31 40 16 6 0 0 39 22 8127
2017 Project management 9 30 40 15 6 0 0 39 21 7154
2017 Other services to the public 14 30 35 14 6 0 0 44 20 8281
2017 None of the above 13 29 37 13 7 0 1 42 21 21034

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 21 38 20 10 0 1 30 32 10075
2017 Health care practitioners 12 25 39 18 5 0 0 24 37 2138
2017 Federal regulators 9 20 42 21 7 0 0 28 30 4023
2017 Compliance, inspection and enforcement 10 20 42 20 8 0 0 28 30 16345
2017 Communications or public affairs 8 20 41 22 9 0 0 31 28 4242
2017 Access to information and privacy 9 18 36 23 13 0 1 36 27 1278
2017 Security 13 25 38 15 8 0 0 23 39 4913
2017 Science and technology 6 17 40 26 11 0 0 37 22 11096
2017 Library services 6 18 37 26 12 0 1 38 24 512
2017 Legal services 9 24 43 18 6 0 0 25 33 3437
2017 Administration and operations 9 19 39 22 10 0 0 33 28 25836
2017 Human resources 9 22 39 20 9 0 1 30 31 8311
2017 Financial management 8 18 39 24 11 0 0 34 26 6765
2017 Procurement 7 21 38 23 10 0 0 34 28 2782
2017 Real property 8 20 38 22 11 0 1 33 28 2944
2017 Materiel management 7 17 36 24 16 0 1 40 24 1517
2017 Information management 6 17 38 25 13 0 1 39 23 3673
2017 Information technology 7 18 39 24 11 0 0 36 25 11549
2017 Internal audit 6 16 40 26 12 0 0 38 22 973
2017 Evaluation 6 18 38 26 12 0 0 38 23 1330
2017 Data sciences 6 15 36 29 13 0 1 42 21 2211
2017 Policy 9 21 41 21 8 0 0 29 30 8117
2017 Project management 9 20 42 21 8 0 0 30 29 7135
2017 Other services to the public 10 19 39 21 10 0 1 31 29 8243
2017 None of the above 9 20 38 21 12 0 1 33 29 20924

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 40 18 9 5 4 0 67 15 10104
2017 Health care practitioners 24 39 16 11 8 2 0 65 19 2137
2017 Federal regulators 28 41 14 8 6 3 0 71 14 4026
2017 Compliance, inspection and enforcement 23 42 17 9 7 3 0 67 16 16358
2017 Communications or public affairs 27 43 14 8 4 4 0 73 13 4247
2017 Access to information and privacy 31 37 15 6 4 6 0 73 11 1279
2017 Security 15 37 17 14 14 2 0 54 29 4916
2017 Science and technology 20 42 18 10 5 5 0 65 16 11119
2017 Library services 26 43 14 8 4 5 0 73 13 512
2017 Legal services 27 41 14 8 6 3 0 70 15 3448
2017 Administration and operations 28 40 15 8 5 3 0 71 14 25882
2017 Human resources 33 42 12 7 3 3 0 78 10 8322
2017 Financial management 30 41 15 6 3 4 0 74 10 6785
2017 Procurement 28 39 18 7 4 4 0 70 12 2791
2017 Real property 23 39 18 9 6 4 0 65 16 2945
2017 Materiel management 26 38 19 7 6 4 1 67 14 1522
2017 Information management 28 40 16 7 4 5 0 72 12 3682
2017 Information technology 24 39 18 8 5 6 0 67 13 11564
2017 Internal audit 29 42 14 7 3 4 0 74 11 972
2017 Evaluation 26 45 13 8 3 4 0 74 12 1330
2017 Data sciences 22 44 17 8 4 5 0 70 13 2215
2017 Policy 24 44 13 10 5 4 0 71 15 8121
2017 Project management 24 42 15 9 5 4 0 69 15 7148
2017 Other services to the public 22 38 17 11 8 4 0 62 20 8266
2017 None of the above 22 37 18 10 7 5 1 63 18 20993

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 39 19 15 9 2 0 56 25 10104
2017 Health care practitioners 15 34 15 18 17 0 0 49 36 2144
2017 Federal regulators 17 38 17 16 11 2 0 56 27 4023
2017 Compliance, inspection and enforcement 14 35 18 16 14 2 0 51 31 16379
2017 Communications or public affairs 18 40 16 15 8 2 0 60 24 4245
2017 Access to information and privacy 24 36 18 11 7 3 0 63 18 1279
2017 Security 9 22 15 19 34 1 0 32 53 4920
2017 Science and technology 18 40 18 13 8 2 0 60 22 11112
2017 Library services 24 41 15 10 8 2 0 66 19 513
2017 Legal services 17 36 16 17 12 2 0 55 29 3454
2017 Administration and operations 20 39 16 13 9 2 0 60 23 25888
2017 Human resources 22 43 15 12 6 2 0 66 19 8328
2017 Financial management 22 42 16 11 7 2 0 65 18 6780
2017 Procurement 21 40 19 11 6 2 0 62 18 2791
2017 Real property 17 38 19 14 10 2 0 56 24 2946
2017 Materiel management 20 40 20 10 9 2 0 61 19 1523
2017 Information management 22 40 18 12 6 2 0 64 18 3687
2017 Information technology 20 39 19 11 7 3 0 61 19 11573
2017 Internal audit 22 44 16 12 5 2 0 67 17 975
2017 Evaluation 21 40 15 13 9 2 0 62 23 1333
2017 Data sciences 23 41 16 12 6 3 0 65 18 2213
2017 Policy 18 40 15 16 9 2 0 59 26 8111
2017 Project management 18 40 18 14 9 2 0 59 23 7146
2017 Other services to the public 18 34 18 16 12 2 0 53 28 8273
2017 None of the above 17 34 19 15 12 3 0 53 28 20996
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 19 81 10106
2017 Health care practitioners 22 78 2142
2017 Federal regulators 17 83 4026
2017 Compliance, inspection and enforcement 19 81 16366
2017 Communications or public affairs 17 83 4254
2017 Access to information and privacy 19 81 1280
2017 Security 21 79 4915
2017 Science and technology 11 89 11105
2017 Library services 14 86 511
2017 Legal services 18 82 3450
2017 Administration and operations 18 82 25879
2017 Human resources 19 81 8329
2017 Financial management 15 85 6784
2017 Procurement 15 85 2792
2017 Real property 14 86 2946
2017 Materiel management 16 84 1528
2017 Information management 18 82 3681
2017 Information technology 14 86 11568
2017 Internal audit 13 87 973
2017 Evaluation 17 83 1331
2017 Data sciences 16 84 2211
2017 Policy 16 84 8114
2017 Project management 17 83 7143
2017 Other services to the public 19 81 8262
2017 None of the above 17 83 20971
2014 Client contact centre 17 83 10888
2014 Health care practitioners 18 82 2479
2014 Federal regulators 15 85 4879
2014 Compliance, inspection and enforcement 17 83 18993
2014 Communications or public affairs 16 84 4586
2014 Access to information and privacy 16 84 1327
2014 Security 18 82 6358
2014 Science and technology 11 89 10871
2014 Library services 13 87 520
2014 Legal services 15 85 3611
2014 Administration and operations 15 85 29148
2014 Human resources 16 84 8757
2014 Financial management 13 87 7424
2014 Procurement 15 85 2953
2014 Real property 13 87 3458
2014 Materiel management 14 86 1935
2014 Information management 15 85 4621
2014 Information technology 12 88 13548
2014 Internal audit 15 85 1094
2014 Evaluation 16 84 1667
2014 Other services to the public 18 82 11717
2014 None of the above 15 85 26707

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 80 20 1962
2017 Health care practitioners 79 21 466
2017 Federal regulators 74 26 677
2017 Compliance, inspection and enforcement 77 23 3034
2017 Communications or public affairs 79 21 706
2017 Access to information and privacy 82 18 245
2017 Security 75 25 951
2017 Science and technology 77 23 1265
2017 Library services 87 13 72
2017 Legal services 82 18 617
2017 Administration and operations 80 20 4574
2017 Human resources 85 15 1595
2017 Financial management 79 21 1041
2017 Procurement 80 20 416
2017 Real property 71 29 414
2017 Materiel management 72 28 241
2017 Information management 80 20 693
2017 Information technology 76 24 1601
2017 Internal audit 75 25 126
2017 Evaluation 77 23 228
2017 Data sciences 77 23 357
2017 Policy 79 21 1261
2017 Project management 77 23 1227
2017 Other services to the public 77 23 1656
2017 None of the above 75 25 3532
2014 Client contact centre 79 21 1877
2014 Health care practitioners 75 25 459
2014 Federal regulators 79 21 711
2014 Compliance, inspection and enforcement 77 23 3162
2014 Communications or public affairs 82 18 758
2014 Access to information and privacy 80 20 208
2014 Security 74 26 1102
2014 Science and technology 76 24 1212
2014 Library services 90 10 67
2014 Legal services 83 17 556
2014 Administration and operations 79 21 4406
2014 Human resources 84 16 1437
2014 Financial management 79 21 939
2014 Procurement 82 18 433
2014 Real property 75 25 440
2014 Materiel management 73 27 263
2014 Information management 80 20 707
2014 Information technology 79 21 1660
2014 Internal audit 74 26 161
2014 Evaluation 86 14 273
2014 Other services to the public 75 25 2081
2014 None of the above 76 24 4004

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 37 6 7 4 1 0 82 12 1568
2017 Health care practitioners 41 36 4 12 6 0 1 78 18 369
2017 Federal regulators 46 36 6 9 3 0 0 82 12 504
2017 Compliance, inspection and enforcement 40 38 6 10 6 1 0 78 16 2335
2017 Communications or public affairs 53 36 5 4 1 0 1 89 6 561
2017 Access to information and privacy 50 35 5 7 2 1 0 86 9 202
2017 Security 36 40 9 9 5 0 1 77 14 719
2017 Science and technology 54 30 6 5 3 1 1 86 9 971
2017 Library services 45 33 0 5 12 2 4 82 18 62
2017 Legal services 51 31 6 8 3 1 0 83 11 507
2017 Administration and operations 48 36 5 8 3 0 1 84 11 3632
2017 Human resources 55 31 5 6 3 0 1 86 9 1364
2017 Financial management 54 32 5 7 2 0 0 86 9 825
2017 Procurement 46 35 7 7 4 1 0 82 10 333
2017 Real property 48 31 7 8 4 1 1 80 13 303
2017 Materiel management 47 34 7 3 8 0 1 82 11 177
2017 Information management 50 34 5 6 4 0 1 85 10 558
2017 Information technology 50 32 5 8 3 1 0 84 12 1222
2017 Internal audit 45 34 2 6 11 0 2 81 17 92
2017 Evaluation 45 36 9 5 4 1 0 82 9 179
2017 Data sciences 48 33 5 9 3 1 1 83 12 278
2017 Policy 50 35 4 7 3 0 1 86 10 1000
2017 Project management 48 36 5 6 3 1 1 86 9 949
2017 Other services to the public 43 35 7 9 5 0 0 79 14 1306
2017 None of the above 43 36 7 7 5 1 1 80 13 2716
2014 Client contact centre 47 34 7 7 3 1 0 82 11 1487
2014 Health care practitioners 48 36 4 9 3 1 1 84 12 346
2014 Federal regulators 49 33 7 7 3 0 1 82 11 563
2014 Compliance, inspection and enforcement 45 33 6 9 6 0 0 79 15 2449
2014 Communications or public affairs 58 30 4 6 1 0 0 89 8 620
2014 Access to information and privacy 55 28 6 4 6 0 1 84 10 167
2014 Security 41 36 8 9 6 0 0 78 15 808
2014 Science and technology 55 31 6 5 2 0 0 87 8 937
2014 Library services 47 24 14 12 0 2 1 73 13 60
2014 Legal services 53 29 8 7 2 1 0 83 9 458
2014 Administration and operations 52 30 6 7 4 0 1 83 11 3481
2014 Human resources 55 32 5 6 3 0 0 87 9 1211
2014 Financial management 54 31 6 7 2 0 1 86 9 737
2014 Procurement 50 33 7 6 3 1 1 84 9 355
2014 Real property 49 33 8 7 2 1 0 83 9 330
2014 Materiel management 42 34 7 9 6 0 1 78 15 190
2014 Information management 52 32 5 9 2 1 0 84 11 568
2014 Information technology 55 31 5 6 2 0 1 87 8 1307
2014 Internal audit 55 33 4 5 2 0 0 89 7 119
2014 Evaluation 52 32 4 7 3 1 1 85 11 235
2014 Other services to the public 48 34 7 8 4 0 0 82 12 1586
2014 None of the above 48 33 6 8 4 0 0 82 12 3068
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 23 19 11 13 2 1 32 68 10123
2017 Health care practitioners 21 22 19 14 21 2 1 22 78 2145
2017 Federal regulators 26 28 19 11 11 4 1 28 72 4030
2017 Compliance, inspection and enforcement 31 28 18 9 8 4 1 33 67 16403
2017 Communications or public affairs 29 24 19 12 11 4 1 31 69 4252
2017 Access to information and privacy 33 21 19 11 11 4 2 35 65 1278
2017 Security 26 24 20 10 15 3 1 27 73 4930
2017 Science and technology 33 22 18 10 10 6 1 35 65 11127
2017 Library services 40 24 16 7 8 5 1 43 57 513
2017 Legal services 28 21 20 12 14 5 1 29 71 3460
2017 Administration and operations 31 23 19 11 13 3 1 32 68 25929
2017 Human resources 32 24 19 11 11 2 1 33 67 8337
2017 Financial management 28 28 20 11 11 2 1 29 71 6793
2017 Procurement 25 25 21 12 13 3 1 26 74 2792
2017 Real property 23 23 22 13 16 2 0 24 76 2948
2017 Materiel management 29 22 20 11 15 2 0 30 70 1530
2017 Information management 36 23 16 10 11 4 1 38 62 3687
2017 Information technology 38 25 16 8 7 5 1 41 59 11576
2017 Internal audit 32 25 21 9 9 2 1 34 66 976
2017 Evaluation 29 24 19 11 12 5 1 31 69 1333
2017 Data sciences 35 23 16 9 10 5 1 38 62 2219
2017 Policy 27 25 20 11 13 4 1 28 72 8126
2017 Project management 29 24 19 11 12 3 1 30 70 7156
2017 Other services to the public 24 23 20 13 15 4 1 25 75 8275
2017 None of the above 29 23 19 11 13 4 1 30 70 21014

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 6581
2017 Health care practitioners 29 1586
2017 Federal regulators 16 2744
2017 Compliance, inspection and enforcement 18 10283
2017 Communications or public affairs 26 2763
2017 Access to information and privacy 26 770
2017 Security 26 3328
2017 Science and technology 20 6686
2017 Library services 21 274
2017 Legal services 21 2320
2017 Administration and operations 24 16643
2017 Human resources 23 5363
2017 Financial management 19 4704
2017 Procurement 20 1972
2017 Real property 21 2114
2017 Materiel management 21 1016
2017 Information management 24 2161
2017 Information technology 17 6282
2017 Internal audit 21 618
2017 Evaluation 23 873
2017 Data sciences 23 1275
2017 Policy 23 5568
2017 Project management 22 4729
2017 Other services to the public 26 5585
2017 None of the above 23 13434

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 6581
2017 Health care practitioners 38 1586
2017 Federal regulators 34 2744
2017 Compliance, inspection and enforcement 33 10283
2017 Communications or public affairs 36 2763
2017 Access to information and privacy 35 770
2017 Security 34 3328
2017 Science and technology 37 6686
2017 Library services 26 274
2017 Legal services 37 2320
2017 Administration and operations 33 16643
2017 Human resources 34 5363
2017 Financial management 35 4704
2017 Procurement 38 1972
2017 Real property 33 2114
2017 Materiel management 33 1016
2017 Information management 32 2161
2017 Information technology 31 6282
2017 Internal audit 41 618
2017 Evaluation 39 873
2017 Data sciences 41 1275
2017 Policy 38 5568
2017 Project management 35 4729
2017 Other services to the public 34 5585
2017 None of the above 32 13434

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 6581
2017 Health care practitioners 17 1586
2017 Federal regulators 16 2744
2017 Compliance, inspection and enforcement 17 10283
2017 Communications or public affairs 20 2763
2017 Access to information and privacy 19 770
2017 Security 17 3328
2017 Science and technology 17 6686
2017 Library services 16 274
2017 Legal services 19 2320
2017 Administration and operations 21 16643
2017 Human resources 21 5363
2017 Financial management 17 4704
2017 Procurement 17 1972
2017 Real property 15 2114
2017 Materiel management 13 1016
2017 Information management 18 2161
2017 Information technology 13 6282
2017 Internal audit 22 618
2017 Evaluation 20 873
2017 Data sciences 18 1275
2017 Policy 19 5568
2017 Project management 17 4729
2017 Other services to the public 20 5585
2017 None of the above 17 13434

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 41 6581
2017 Health care practitioners 45 1586
2017 Federal regulators 53 2744
2017 Compliance, inspection and enforcement 48 10283
2017 Communications or public affairs 49 2763
2017 Access to information and privacy 43 770
2017 Security 61 3328
2017 Science and technology 42 6686
2017 Library services 32 274
2017 Legal services 30 2320
2017 Administration and operations 49 16643
2017 Human resources 42 5363
2017 Financial management 47 4704
2017 Procurement 44 1972
2017 Real property 58 2114
2017 Materiel management 44 1016
2017 Information management 41 2161
2017 Information technology 49 6282
2017 Internal audit 34 618
2017 Evaluation 39 873
2017 Data sciences 36 1275
2017 Policy 43 5568
2017 Project management 51 4729
2017 Other services to the public 54 5585
2017 None of the above 49 13434

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 7 6581
2017 Health care practitioners 7 1586
2017 Federal regulators 5 2744
2017 Compliance, inspection and enforcement 6 10283
2017 Communications or public affairs 6 2763
2017 Access to information and privacy 7 770
2017 Security 9 3328
2017 Science and technology 6 6686
2017 Library services 3 274
2017 Legal services 9 2320
2017 Administration and operations 6 16643
2017 Human resources 7 5363
2017 Financial management 6 4704
2017 Procurement 6 1972
2017 Real property 5 2114
2017 Materiel management 4 1016
2017 Information management 5 2161
2017 Information technology 5 6282
2017 Internal audit 7 618
2017 Evaluation 9 873
2017 Data sciences 6 1275
2017 Policy 9 5568
2017 Project management 7 4729
2017 Other services to the public 5 5585
2017 None of the above 5 13434

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 38 6581
2017 Health care practitioners 45 1586
2017 Federal regulators 40 2744
2017 Compliance, inspection and enforcement 40 10283
2017 Communications or public affairs 36 2763
2017 Access to information and privacy 40 770
2017 Security 31 3328
2017 Science and technology 43 6686
2017 Library services 47 274
2017 Legal services 50 2320
2017 Administration and operations 40 16643
2017 Human resources 43 5363
2017 Financial management 45 4704
2017 Procurement 45 1972
2017 Real property 38 2114
2017 Materiel management 46 1016
2017 Information management 41 2161
2017 Information technology 40 6282
2017 Internal audit 44 618
2017 Evaluation 41 873
2017 Data sciences 41 1275
2017 Policy 40 5568
2017 Project management 38 4729
2017 Other services to the public 39 5585
2017 None of the above 40 13434

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 7 54 17 8 4 10 6445
2017 Health care practitioners 6 40 19 12 5 18 1547
2017 Federal regulators 8 45 19 9 4 13 2698
2017 Compliance, inspection and enforcement 6 53 17 9 4 11 10185
2017 Communications or public affairs 6 49 20 10 4 12 2722
2017 Access to information and privacy 6 51 20 9 3 11 760
2017 Security 8 43 17 10 4 18 3234
2017 Science and technology 6 46 19 10 5 15 6593
2017 Library services 9 55 17 6 5 8 267
2017 Legal services 5 45 20 11 5 13 2283
2017 Administration and operations 6 49 17 10 4 13 16317
2017 Human resources 7 53 18 9 4 10 5224
2017 Financial management 7 51 18 9 4 11 4637
2017 Procurement 7 46 18 10 5 14 1928
2017 Real property 5 38 18 12 4 22 2084
2017 Materiel management 7 45 18 10 2 16 1006
2017 Information management 7 51 18 10 3 11 2118
2017 Information technology 8 51 17 9 4 11 6199
2017 Internal audit 6 52 19 7 4 12 618
2017 Evaluation 6 49 19 10 5 12 862
2017 Data sciences 7 52 16 11 4 10 1253
2017 Policy 5 46 21 10 5 13 5480
2017 Project management 6 44 19 11 5 15 4664
2017 Other services to the public 6 45 18 10 3 17 5469
2017 None of the above 7 46 17 10 4 16 13094

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 22 16 17 23 2 10 37 45 6620
2017 Health care practitioners 8 21 13 18 30 2 8 32 53 1593
2017 Federal regulators 10 22 16 18 23 2 8 36 46 2758
2017 Compliance, inspection and enforcement 9 21 18 17 24 2 9 33 47 10378
2017 Communications or public affairs 14 24 13 19 21 2 7 42 44 2779
2017 Access to information and privacy 15 23 17 15 20 2 9 43 39 774
2017 Security 7 16 17 15 34 2 8 26 55 3350
2017 Science and technology 11 22 17 18 22 2 8 37 45 6746
2017 Library services 16 22 15 14 22 1 11 43 40 276
2017 Legal services 10 17 14 18 31 2 8 30 55 2335
2017 Administration and operations 12 21 15 17 24 2 9 37 46 16756
2017 Human resources 17 25 14 15 17 2 11 49 36 5404
2017 Financial management 15 24 15 15 20 2 10 43 40 4729
2017 Procurement 10 20 17 17 25 2 10 34 47 1989
2017 Real property 10 20 17 19 26 2 7 33 49 2122
2017 Materiel management 12 22 16 17 23 3 7 39 44 1026
2017 Information management 14 24 16 15 19 2 10 43 38 2180
2017 Information technology 12 22 17 16 20 3 10 40 41 6349
2017 Internal audit 13 25 16 20 16 2 9 42 40 624
2017 Evaluation 12 22 16 19 21 1 9 38 44 878
2017 Data sciences 13 23 15 17 20 3 9 41 42 1286
2017 Policy 10 22 14 20 25 2 7 35 49 5583
2017 Project management 10 20 16 17 26 2 9 34 48 4753
2017 Other services to the public 12 23 15 18 24 2 7 38 46 5618
2017 None of the above 10 20 17 17 26 2 9 33 48 13549

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 12 13 18 42 2 9 17 67 6621
2017 Health care practitioners 3 7 11 18 52 3 7 11 77 1592
2017 Federal regulators 4 10 13 18 41 3 11 16 69 2760
2017 Compliance, inspection and enforcement 4 13 15 18 38 3 10 19 63 10371
2017 Communications or public affairs 4 10 10 18 44 3 11 16 72 2774
2017 Access to information and privacy 5 15 11 15 40 3 11 23 64 774
2017 Security 3 8 13 14 51 3 9 13 72 3344
2017 Science and technology 3 10 13 17 44 3 9 15 70 6742
2017 Library services 4 11 13 17 32 3 20 19 63 276
2017 Legal services 2 7 10 16 54 2 9 10 79 2333
2017 Administration and operations 4 9 11 17 48 2 8 15 72 16737
2017 Human resources 4 9 9 16 47 2 13 15 74 5403
2017 Financial management 4 9 11 18 45 3 11 15 72 4734
2017 Procurement 3 10 12 17 47 3 8 15 72 1987
2017 Real property 4 11 13 18 47 3 5 16 70 2122
2017 Materiel management 3 13 13 18 45 3 6 17 69 1026
2017 Information management 5 12 14 16 42 2 9 19 65 2179
2017 Information technology 5 12 14 17 39 3 11 19 65 6349
2017 Internal audit 4 12 12 20 39 3 11 18 69 625
2017 Evaluation 4 8 12 17 45 3 11 14 72 880
2017 Data sciences 4 12 12 17 38 3 13 20 67 1287
2017 Policy 2 8 11 18 50 3 9 11 77 5577
2017 Project management 3 9 12 18 47 3 9 13 73 4751
2017 Other services to the public 4 11 13 17 45 3 7 18 69 5612
2017 None of the above 4 11 13 17 44 3 9 17 68 13547
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