2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - AO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 8 43 9 22 18 0 0 51 40 255
2017 AO-02 8 46 0 38 8 0 0 54 46 13
2017 AO-03 7 40 11 21 21 0 0 47 42 175
2017 AO-04 2 52 5 27 14 0 0 54 41 41
2017 AO-05 26 40 8 9 17 0 0 66 26 12
2014 AO 11 42 9 21 17 0 0 52 38 275
2014 AO-01 12 69 0 13 6 0 0 81 19 16
2014 AO-02 0 39 12 42 7 0 0 39 49 15
2014 AO-03 8 38 10 23 20 0 0 47 43 181
2014 AO-04 15 45 11 14 15 0 0 60 29 46
2014 AO-05 38 47 0 0 16 0 0 84 16 14
2011 AO 19 46 6 17 11 1 0 65 29 335
2011 AO-01 40 39 10 10 0 0 0 80 10 10
2011 AO-02 17 55 5 10 13 0 0 72 23 40
2011 AO-03 14 44 8 20 14 1 0 58 34 188
2011 AO-04 21 50 2 22 3 2 0 73 26 63
2011 AO-05 43 37 7 3 10 0 0 80 13 31
2008 AO 16 49 6 17 11 0 0 65 28 269
2008 AO-01 10 41 21 29 0 0 0 51 29 10
2008 AO-02 14 52 7 20 8 0 0 66 27 92
2008 AO-03 10 44 7 22 18 0 0 54 40 80
2008 AO-04 19 52 5 15 9 0 0 70 24 42
2008 AO-05 30 55 0 4 11 0 0 85 15 29

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 57 26 5 5 4 2 1 86 9 254
2017 AO-02 38 38 15 0 0 8 0 83 0 13
2017 AO-03 56 27 4 5 4 3 2 87 9 174
2017 AO-04 61 24 5 5 5 0 0 85 10 41
2017 AO-05 67 16 0 8 9 0 0 83 17 12
2014 AO 57 24 7 5 2 2 2 85 7 275
2014 AO-01 75 13 0 6 0 6 0 93 7 16
2014 AO-02 66 21 13 0 0 0 0 87 0 15
2014 AO-03 55 25 8 4 3 2 3 84 7 181
2014 AO-04 60 31 2 3 2 0 2 92 6 46
2014 AO-05 60 8 0 20 0 12 0 78 22 14
2011 AO 65 21 5 3 3 1 1 88 7 335
2011 AO-01 90 0 0 10 0 0 0 90 10 10
2011 AO-02 64 28 0 0 5 0 3 95 5 40
2011 AO-03 63 20 8 3 4 2 1 85 7 188
2011 AO-04 69 21 2 3 2 0 3 93 5 63
2011 AO-05 67 23 0 7 3 0 0 90 10 31
2008 AO 60 30 4 2 3 0 1 91 5 269
2008 AO-01 41 51 0 8 0 0 0 92 8 10
2008 AO-02 63 28 4 1 2 0 1 92 3 92
2008 AO-03 52 32 5 5 4 0 1 86 9 80
2008 AO-04 65 24 5 0 3 0 3 92 3 42
2008 AO-05 76 17 4 0 4 0 0 93 4 29

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 63 16 8 4 7 0 1 80 11 255
2017 AO-02 69 23 0 8 0 0 0 92 8 13
2017 AO-03 65 16 9 4 4 1 2 82 8 175
2017 AO-04 56 17 10 5 12 0 0 73 17 41
2017 AO-05 51 25 0 8 17 0 0 75 25 12
2014 AO 64 16 5 8 4 0 2 82 12 275
2014 AO-01 87 13 0 0 0 0 0 100 0 16
2014 AO-02 75 7 13 6 0 0 0 81 6 15
2014 AO-03 61 16 6 8 4 0 3 80 13 181
2014 AO-04 66 20 0 8 6 0 0 86 14 46
2014 AO-05 60 14 8 18 0 0 0 74 18 14
2011 AO 63 18 7 6 4 0 2 83 10 335
2011 AO-01 70 10 0 10 10 0 0 80 20 10
2011 AO-02 59 28 3 5 2 0 3 90 7 40
2011 AO-03 60 17 10 6 5 0 2 79 11 188
2011 AO-04 71 16 5 3 3 0 2 88 7 63
2011 AO-05 67 20 3 6 3 0 0 87 10 31
2008 AO 61 19 9 6 3 1 2 81 9 268
2008 AO-01 61 39 0 0 0 0 0 100 0 10
2008 AO-02 68 19 7 4 0 0 2 89 4 91
2008 AO-03 46 22 12 12 5 1 3 70 18 80
2008 AO-04 65 14 15 3 3 0 0 80 5 42
2008 AO-05 72 13 4 0 11 0 0 85 11 29

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 37 8 15 19 0 0 58 34 255
2017 AO-02 15 62 0 15 8 0 0 77 23 13
2017 AO-03 19 36 9 17 18 0 0 55 36 175
2017 AO-04 20 41 5 10 24 0 0 61 34 41
2017 AO-05 43 33 9 8 8 0 0 75 16 12
2014 AO 23 36 9 16 15 0 0 60 31 275
2014 AO-01 13 50 13 19 6 0 0 62 25 16
2014 AO-02 13 28 13 26 20 0 0 41 46 15
2014 AO-03 21 37 12 17 15 0 0 57 31 181
2014 AO-04 35 29 0 15 21 0 0 64 36 46
2014 AO-05 51 43 0 0 6 0 0 94 6 14
2011 AO 26 38 11 13 11 0 0 65 24 334
2011 AO-01 51 40 9 0 0 0 0 91 0 10
2011 AO-02 19 38 10 20 12 0 0 57 33 40
2011 AO-03 20 39 16 14 12 0 0 59 25 188
2011 AO-04 30 42 5 11 12 0 0 72 23 63
2011 AO-05 56 27 0 11 6 0 0 83 17 30

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 4 16 13 24 43 0 0 20 67 255
2017 AO-02 0 15 46 31 8 0 0 15 38 13
2017 AO-03 4 12 11 26 47 0 0 16 73 175
2017 AO-04 2 17 7 19 54 0 0 20 73 41
2017 AO-05 0 51 16 9 25 0 0 51 34 12
2014 AO 10 25 11 26 28 0 0 35 54 275
2014 AO-01 31 50 13 6 0 0 0 81 6 16
2014 AO-02 7 19 13 55 7 0 0 25 62 15
2014 AO-03 8 20 10 26 35 1 0 28 62 181
2014 AO-04 8 32 17 18 25 0 0 40 44 46
2014 AO-05 24 33 0 27 16 0 0 57 43 14
2011 AO 18 35 12 20 15 0 0 53 35 333
2011 AO-01 40 40 0 19 0 0 0 81 19 10
2011 AO-02 23 28 21 13 15 0 0 51 28 40
2011 AO-03 11 35 11 25 17 0 1 46 42 187
2011 AO-04 24 37 11 14 14 0 0 61 28 63
2011 AO-05 30 41 6 13 11 0 0 70 23 30
2008 AO 22 40 13 17 9 0 0 62 26 267
2008 AO-01 20 61 0 19 0 0 0 81 19 10
2008 AO-02 12 42 19 19 9 0 0 54 27 91
2008 AO-03 25 33 12 17 14 0 0 58 31 79
2008 AO-04 21 47 13 15 4 0 0 68 19 42
2008 AO-05 49 30 4 10 7 0 0 79 17 29

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 38 40 12 8 2 0 0 78 10 252
2017 AO-02 46 31 15 8 0 0 0 77 8 13
2017 AO-03 32 44 13 10 2 0 0 75 12 172
2017 AO-04 46 35 12 5 2 0 0 80 7 41
2017 AO-05 66 26 8 0 0 0 0 92 0 12
2014 AO 46 37 7 7 4 0 0 83 10 275
2014 AO-01 94 6 0 0 0 0 0 100 0 16
2014 AO-02 46 48 0 0 7 0 0 93 7 15
2014 AO-03 41 37 8 8 5 0 0 78 13 181
2014 AO-04 39 47 8 6 0 0 0 86 6 46
2014 AO-05 75 25 0 0 0 0 0 100 0 14
2011 AO 44 37 8 5 5 0 0 81 11 335
2011 AO-01 81 9 10 0 0 0 0 90 0 10
2011 AO-02 39 48 5 8 0 0 0 87 8 40
2011 AO-03 43 37 9 6 5 0 0 81 11 188
2011 AO-04 37 43 8 5 7 0 0 80 12 63
2011 AO-05 54 23 7 3 13 0 0 77 16 31
2008 AO 40 40 8 8 3 0 0 81 12 269
2008 AO-01 51 49 0 0 0 0 0 100 0 10
2008 AO-02 30 49 11 8 2 0 0 79 10 92
2008 AO-03 41 33 7 13 5 0 0 74 18 80
2008 AO-04 49 34 8 5 3 3 0 84 8 42
2008 AO-05 51 34 4 7 4 0 0 85 11 29

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 46 34 7 9 4 0 0 80 12 251
2017 AO-02 62 23 15 0 0 0 0 85 0 13
2017 AO-03 41 35 7 12 5 0 0 76 16 171
2017 AO-04 51 39 5 2 2 0 0 90 5 41
2017 AO-05 66 26 0 8 0 0 0 92 8 12
2014 AO 51 31 5 7 6 0 0 82 13 275
2014 AO-01 100 0 0 0 0 0 0 100 0 16
2014 AO-02 39 48 7 0 7 0 0 87 7 15
2014 AO-03 48 32 6 8 7 0 0 79 15 181
2014 AO-04 44 37 4 11 4 0 0 81 15 46
2014 AO-05 75 18 0 8 0 0 0 92 8 14
2011 AO 50 36 7 4 3 0 0 86 7 335
2011 AO-01 91 9 0 0 0 0 0 100 0 10
2011 AO-02 39 53 0 5 3 0 0 92 8 40
2011 AO-03 52 32 8 4 3 0 0 84 8 188
2011 AO-04 39 46 11 2 2 0 0 85 3 63
2011 AO-05 50 33 3 3 10 0 0 84 13 31
2008 AO 48 38 7 5 3 0 0 86 8 269
2008 AO-01 30 70 0 0 0 0 0 100 0 10
2008 AO-02 42 45 7 2 4 0 0 87 7 92
2008 AO-03 52 30 8 7 4 0 0 82 10 80
2008 AO-04 46 39 5 10 0 0 0 85 10 42
2008 AO-05 53 35 7 0 4 0 0 89 4 29

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 38 14 16 11 0 0 59 27 252
2017 AO-02 15 54 0 23 8 0 0 69 31 13
2017 AO-03 17 38 17 16 11 1 0 55 28 172
2017 AO-04 24 39 10 17 10 0 0 64 27 41
2017 AO-05 27 40 0 9 24 0 0 67 33 12
2014 AO 26 44 12 11 6 1 0 70 17 274
2014 AO-01 38 56 0 6 0 0 0 94 6 16
2014 AO-02 26 32 7 20 7 9 0 64 29 15
2014 AO-03 21 46 15 12 6 1 0 67 18 181
2014 AO-04 36 39 11 10 4 0 0 74 15 45
2014 AO-05 44 35 0 0 21 0 0 79 21 14

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 37 38 12 6 7 0 0 75 13 251
2017 AO-02 54 23 23 0 0 0 0 77 0 13
2017 AO-03 35 42 10 7 5 0 1 78 12 172
2017 AO-04 33 37 15 2 12 0 0 70 15 40
2017 AO-05 36 24 16 9 16 0 0 60 25 12
2014 AO 34 38 12 10 6 1 0 72 16 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 39 13 13 20 6 9 0 58 28 15
2014 AO-03 29 40 16 9 5 0 1 69 14 181
2014 AO-04 38 39 2 11 10 0 0 77 21 46
2014 AO-05 40 33 6 21 0 0 0 73 21 14
2011 AO 30 37 11 13 9 0 0 67 22 334
2011 AO-01 61 30 0 9 0 0 0 91 9 10
2011 AO-02 43 28 8 18 3 0 0 71 21 39
2011 AO-03 27 39 13 11 10 1 0 66 21 188
2011 AO-04 32 33 8 16 11 0 0 65 27 63
2011 AO-05 26 38 10 19 7 0 0 64 25 31

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 34 28 8 16 14 0 0 62 30 252
2017 AO-02 38 23 8 15 8 8 0 67 25 13
2017 AO-03 31 27 10 17 15 0 1 58 32 172
2017 AO-04 32 36 2 15 14 0 0 69 29 41
2017 AO-05 42 26 0 24 9 0 0 67 33 12
2014 AO 41 32 7 11 9 1 0 73 20 275
2014 AO-01 69 19 12 0 0 0 0 88 0 16
2014 AO-02 39 13 13 7 19 9 0 58 28 15
2014 AO-03 35 37 8 12 8 1 0 72 20 181
2014 AO-04 50 27 0 13 10 0 0 77 23 46
2014 AO-05 51 16 0 18 16 0 0 67 33 14
2011 AO 31 33 6 15 14 0 2 65 29 334
2011 AO-01 71 20 9 0 0 0 0 91 0 10
2011 AO-02 22 41 8 15 11 0 3 65 26 39
2011 AO-03 29 31 6 14 19 0 2 60 34 188
2011 AO-04 30 36 8 16 8 0 2 68 24 63
2011 AO-05 46 33 0 16 6 0 0 79 21 31
2008 AO 41 33 5 12 9 0 0 74 21 269
2008 AO-01 20 49 10 10 10 0 0 70 20 10
2008 AO-02 39 39 4 11 7 0 0 78 17 92
2008 AO-03 39 29 7 13 12 0 1 69 25 80
2008 AO-04 46 36 5 4 9 0 0 82 13 42
2008 AO-05 48 26 4 11 11 0 0 74 22 29

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 17 46 15 11 11 0 0 63 22 255
2017 AO-02 23 54 15 0 8 0 0 77 8 13
2017 AO-03 13 46 18 11 12 0 0 59 23 175
2017 AO-04 19 47 7 12 15 0 0 66 27 41
2017 AO-05 25 60 8 8 0 0 0 84 8 12
2014 AO 22 41 14 11 13 0 0 62 24 274
2014 AO-01 50 50 0 0 0 0 0 100 0 16
2014 AO-02 28 52 6 7 7 0 0 80 14 14
2014 AO-03 13 41 16 15 15 0 0 54 30 181
2014 AO-04 30 39 14 4 13 0 0 69 17 46
2014 AO-05 59 21 0 12 8 0 0 80 20 14
2011 AO 25 32 13 15 15 0 0 57 30 334
2011 AO-01 81 19 0 0 0 0 0 100 0 10
2011 AO-02 23 36 10 21 11 0 0 59 32 39
2011 AO-03 20 28 17 16 19 0 0 48 35 188
2011 AO-04 17 47 11 15 10 0 0 64 25 63
2011 AO-05 51 22 3 7 16 0 0 73 23 31
2008 AO 23 39 12 13 12 0 0 63 26 267
2008 AO-01 20 61 19 0 0 0 0 81 0 10
2008 AO-02 13 41 15 18 13 0 0 54 31 91
2008 AO-03 24 33 12 16 14 0 0 57 31 80
2008 AO-04 28 44 5 10 10 3 0 74 21 42
2008 AO-05 40 41 4 0 15 0 0 82 15 29

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 16 39 18 11 14 0 0 56 26 255
2017 AO-02 15 54 15 15 0 0 0 69 15 13
2017 AO-03 17 38 19 12 13 1 0 55 25 175
2017 AO-04 7 44 19 5 24 0 0 52 29 41
2017 AO-05 17 35 17 8 24 0 0 52 31 12
2014 AO 14 36 22 14 14 0 0 50 28 275
2014 AO-01 44 31 24 0 0 0 0 76 0 16
2014 AO-02 13 29 13 25 20 0 0 42 45 15
2014 AO-03 7 38 23 15 15 1 1 46 31 181
2014 AO-04 24 34 21 6 14 0 0 58 21 46
2014 AO-05 24 29 21 18 8 0 0 53 25 14
2011 AO 14 29 20 17 19 1 0 44 36 334
2011 AO-01 30 39 20 0 10 0 0 70 10 10
2011 AO-02 12 40 15 17 13 3 0 54 30 40
2011 AO-03 12 25 25 14 23 1 0 37 37 188
2011 AO-04 16 34 12 24 14 0 0 50 38 63
2011 AO-05 18 29 14 23 17 0 0 46 40 30

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 15 39 15 19 12 0 0 54 31 254
2017 AO-02 23 69 8 0 0 0 0 92 0 13
2017 AO-03 13 38 18 19 13 0 0 51 32 174
2017 AO-04 10 35 12 26 17 0 0 44 43 41
2017 AO-05 17 51 9 8 16 0 0 67 24 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 42 13 15 9 1 0 64 24 254
2017 AO-02 23 69 8 0 0 0 0 92 0 13
2017 AO-03 17 43 14 15 10 1 1 61 25 175
2017 AO-04 27 37 10 15 10 0 0 65 25 40
2017 AO-05 34 43 8 8 8 0 0 76 16 12
2014 AO 19 42 16 15 7 1 0 62 21 275
2014 AO-01 19 63 18 0 0 0 0 82 0 16
2014 AO-02 20 49 12 13 7 0 0 68 20 15
2014 AO-03 14 42 17 17 8 1 0 57 26 181
2014 AO-04 30 37 17 11 4 2 0 68 15 46
2014 AO-05 49 43 0 8 0 0 0 92 8 14
2011 AO 22 35 15 14 12 1 0 58 27 335
2011 AO-01 51 29 10 10 0 0 0 80 10 10
2011 AO-02 20 37 25 8 10 0 0 57 18 40
2011 AO-03 16 34 14 19 16 1 0 51 35 188
2011 AO-04 24 37 19 8 10 2 0 62 18 63
2011 AO-05 51 32 3 13 0 0 0 83 13 31
2008 AO 25 34 18 9 12 2 0 59 22 268
2008 AO-01 10 80 10 0 0 0 0 90 0 10
2008 AO-02 12 31 27 14 13 2 0 44 28 91
2008 AO-03 23 38 14 7 17 1 0 61 25 80
2008 AO-04 38 22 17 8 10 5 0 63 19 42
2008 AO-05 52 29 11 0 7 0 0 82 7 29

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 19 35 15 17 13 0 0 55 30 254
2017 AO-02 8 85 8 0 0 0 0 92 0 13
2017 AO-03 18 31 20 18 13 0 0 49 31 175
2017 AO-04 15 43 5 17 20 0 0 58 37 40
2017 AO-05 34 27 8 8 24 0 0 61 31 12

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 39 33 15 8 5 0 0 72 13 254
2017 AO-02 46 38 15 0 0 0 0 85 0 13
2017 AO-03 36 32 17 9 6 0 0 67 16 174
2017 AO-04 41 39 10 5 5 0 0 81 10 41
2017 AO-05 51 34 8 8 0 0 0 84 8 12
2014 AO 50 31 10 4 4 0 0 82 9 274
2014 AO-01 81 19 0 0 0 0 0 100 0 16
2014 AO-02 59 34 7 0 0 0 0 93 0 15
2014 AO-03 43 34 11 6 6 0 0 77 12 180
2014 AO-04 56 29 13 2 0 0 0 85 2 46
2014 AO-05 80 12 0 0 8 0 0 92 8 14
2011 AO 50 28 10 9 3 0 0 78 12 335
2011 AO-01 71 29 0 0 0 0 0 100 0 10
2011 AO-02 47 33 12 8 0 0 0 80 8 40
2011 AO-03 49 23 12 12 4 0 0 72 16 188
2011 AO-04 45 42 3 8 2 0 0 87 10 63
2011 AO-05 63 21 10 3 3 0 0 84 6 31

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 15 39 17 13 15 0 0 55 29 253
2017 AO-02 15 69 15 0 0 0 0 85 0 13
2017 AO-03 14 37 17 14 17 0 0 51 32 173
2017 AO-04 10 32 24 17 17 0 0 42 34 41
2017 AO-05 27 49 8 8 8 0 0 76 16 12
2014 AO 14 36 17 19 12 1 1 51 32 275
2014 AO-01 31 25 31 6 0 0 6 60 7 16
2014 AO-02 20 20 13 25 13 9 0 43 42 15
2014 AO-03 10 36 16 22 15 0 1 46 37 181
2014 AO-04 18 43 16 11 12 0 0 61 23 46
2014 AO-05 35 33 12 20 0 0 0 68 20 14
2011 AO 16 36 18 15 15 0 0 52 29 335
2011 AO-01 10 71 9 10 0 0 0 81 10 10
2011 AO-02 12 40 25 8 15 0 0 52 23 40
2011 AO-03 12 30 20 18 19 0 0 43 37 188
2011 AO-04 22 43 14 13 8 0 0 65 22 63
2011 AO-05 36 38 10 7 10 0 0 73 16 31

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 31 18 13 16 0 0 52 30 254
2017 AO-02 23 54 15 8 0 0 0 77 8 13
2017 AO-03 20 29 22 13 17 0 0 49 29 174
2017 AO-04 19 32 7 19 22 0 0 51 41 41
2017 AO-05 27 42 16 0 16 0 0 69 16 12
2014 AO 20 26 19 17 16 1 1 46 34 275
2014 AO-01 25 31 18 25 0 0 0 57 25 16
2014 AO-02 26 20 0 25 20 9 0 51 49 15
2014 AO-03 12 27 23 18 19 0 1 39 37 181
2014 AO-04 31 29 15 13 12 0 0 60 25 46
2014 AO-05 53 16 12 6 14 0 0 69 20 14

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 17 29 20 15 18 0 0 46 34 254
2017 AO-02 23 54 23 0 0 0 0 77 0 13
2017 AO-03 15 29 19 17 20 1 0 44 37 174
2017 AO-04 7 32 25 15 22 0 0 39 36 41
2017 AO-05 34 17 25 9 16 0 0 51 25 12
2014 AO 17 29 18 18 18 0 0 46 36 275
2014 AO-01 44 38 18 0 0 0 0 82 0 16
2014 AO-02 26 22 12 20 20 0 0 49 39 15
2014 AO-03 11 28 19 21 21 1 0 39 42 181
2014 AO-04 21 27 19 14 19 0 0 48 33 46
2014 AO-05 32 35 6 14 14 0 0 67 27 14
2011 AO 22 31 19 13 15 1 0 53 28 334
2011 AO-01 40 51 9 0 0 0 0 91 0 10
2011 AO-02 29 28 22 10 8 3 0 59 18 40
2011 AO-03 17 32 20 14 17 0 0 49 31 188
2011 AO-04 26 25 14 13 20 2 0 52 34 62
2011 AO-05 29 31 16 16 6 0 0 61 23 31

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 28 42 14 9 6 0 0 71 15 254
2017 AO-02 23 62 8 8 0 0 0 85 8 13
2017 AO-03 25 45 14 9 7 0 1 70 16 174
2017 AO-04 29 37 17 10 7 0 0 66 17 41
2017 AO-05 43 26 16 8 8 0 0 69 16 12
2014 AO 29 42 13 9 6 0 0 71 16 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 26 55 6 7 7 0 0 81 13 15
2014 AO-03 22 43 17 10 8 0 0 65 18 181
2014 AO-04 33 44 9 12 2 0 0 77 14 46
2014 AO-05 75 12 0 6 8 0 0 86 14 14
2011 AO 33 35 12 12 8 0 0 68 20 334
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 36 38 11 8 8 0 0 74 16 39
2011 AO-03 26 39 12 15 7 0 0 65 22 188
2011 AO-04 34 30 15 11 10 0 0 64 21 63
2011 AO-05 57 20 7 0 16 0 0 77 16 31
2008 AO 32 41 13 7 7 0 0 73 14 269
2008 AO-01 20 80 0 0 0 0 0 100 0 10
2008 AO-02 23 47 16 10 4 0 0 70 14 92
2008 AO-03 33 37 17 5 8 0 0 70 13 80
2008 AO-04 46 23 13 10 8 0 0 69 18 42
2008 AO-05 42 39 4 7 7 0 0 82 15 29

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 25 27 14 12 1 0 47 26 255
2017 AO-02 31 31 15 15 8 0 0 62 23 13
2017 AO-03 23 26 30 12 9 1 0 49 21 175
2017 AO-04 10 20 24 17 27 2 0 30 45 41
2017 AO-05 27 16 8 25 25 0 0 43 49 12
2014 AO 16 32 23 17 12 0 0 48 29 274
2014 AO-01 31 44 19 6 0 0 0 75 6 16
2014 AO-02 35 46 6 7 7 0 0 81 13 15
2014 AO-03 15 32 24 17 12 0 0 47 29 181
2014 AO-04 11 25 29 17 17 0 0 36 35 45
2014 AO-05 0 32 20 33 16 0 0 32 49 14
2011 AO 16 36 19 15 14 0 0 51 29 335
2011 AO-01 30 39 30 0 0 0 0 70 0 10
2011 AO-02 10 54 8 20 8 0 0 64 28 40
2011 AO-03 15 36 20 15 14 0 0 51 29 188
2011 AO-04 19 24 16 17 24 0 0 43 42 63
2011 AO-05 16 32 32 10 10 0 0 48 20 31
2008 AO 9 33 23 21 13 0 0 43 34 269
2008 AO-01 20 30 29 21 0 0 0 51 21 10
2008 AO-02 7 43 25 17 7 0 1 51 24 92
2008 AO-03 10 28 23 23 17 0 0 37 40 80
2008 AO-04 13 18 12 30 25 2 0 32 56 42
2008 AO-05 0 36 24 21 18 0 0 36 39 29

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 16 29 35 12 4 1 2 17 47 255
2017 AO-02 0 8 31 38 23 0 0 62 8 13
2017 AO-03 15 32 34 12 3 1 3 16 49 175
2017 AO-04 29 29 39 2 0 0 0 2 58 41
2017 AO-05 0 48 35 17 0 0 0 17 48 12
2014 AO 18 30 33 13 4 1 1 17 50 275
2014 AO-01 0 6 37 31 25 0 0 57 6 16
2014 AO-02 19 26 26 13 16 0 0 29 45 15
2014 AO-03 18 35 30 13 2 1 2 15 54 181
2014 AO-04 29 24 39 6 0 2 0 7 53 46
2014 AO-05 16 21 39 6 18 0 0 24 37 14
2011 AO 25 33 28 10 3 1 2 13 59 335
2011 AO-01 0 39 10 40 0 0 10 45 44 10
2011 AO-02 26 28 28 11 5 0 3 16 55 40
2011 AO-03 26 35 29 7 3 0 1 9 62 188
2011 AO-04 31 28 22 14 3 2 2 17 60 63
2011 AO-05 10 30 36 17 0 3 3 18 43 31
2008 AO 16 38 29 11 3 1 2 14 56 269
2008 AO-01 8 21 61 10 0 0 0 10 29 10
2008 AO-02 12 42 29 11 2 1 2 13 56 92
2008 AO-03 20 40 24 9 7 1 0 16 60 80
2008 AO-04 19 38 26 11 2 2 2 13 60 42
2008 AO-05 18 27 43 12 0 0 0 12 45 29

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 19 24 30 15 6 2 3 23 45 253
2017 AO-02 0 31 38 8 15 8 0 25 33 13
2017 AO-03 19 25 29 17 6 1 2 23 46 173
2017 AO-04 29 22 27 12 2 2 5 16 55 41
2017 AO-05 8 24 52 8 9 0 0 17 31 12
2014 AO 23 25 27 14 8 1 2 23 49 274
2014 AO-01 0 13 18 25 38 6 0 67 13 16
2014 AO-02 13 26 20 25 16 0 0 41 39 15
2014 AO-03 24 25 32 10 6 2 2 17 50 180
2014 AO-04 34 28 14 19 2 0 3 22 64 46
2014 AO-05 16 29 25 12 18 0 0 30 45 14
2011 AO 37 24 19 11 7 0 1 18 62 335
2011 AO-01 0 10 39 40 10 0 0 51 10 10
2011 AO-02 36 20 19 12 10 0 3 23 58 40
2011 AO-03 40 28 17 7 6 0 1 14 69 188
2011 AO-04 42 19 19 11 5 2 2 16 63 63
2011 AO-05 20 17 28 23 10 0 3 33 38 31
2008 AO 27 32 22 10 6 1 2 16 61 269
2008 AO-01 10 30 29 20 10 0 0 30 41 10
2008 AO-02 21 34 30 10 2 1 2 12 56 92
2008 AO-03 30 30 19 9 8 2 1 18 62 80
2008 AO-04 37 33 12 11 5 0 2 17 71 42
2008 AO-05 33 28 17 12 10 0 0 22 61 29

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 24 36 22 11 4 1 2 15 62 255
2017 AO-02 8 15 46 23 0 8 0 25 25 13
2017 AO-03 27 36 22 9 3 1 2 13 65 175
2017 AO-04 27 36 24 7 5 0 0 12 63 41
2017 AO-05 16 51 8 26 0 0 0 26 66 12
2014 AO 31 33 24 8 2 1 1 11 65 273
2014 AO-01 13 19 37 25 0 0 6 27 34 16
2014 AO-02 13 46 7 20 15 0 0 34 59 15
2014 AO-03 30 34 25 7 2 1 1 10 65 180
2014 AO-04 40 34 22 4 0 0 0 4 74 46
2014 AO-05 66 15 19 0 0 0 0 0 81 13
2011 AO 30 26 25 13 4 0 2 17 57 335
2011 AO-01 0 20 49 0 30 0 0 30 20 10
2011 AO-02 18 28 30 10 10 0 5 20 49 40
2011 AO-03 32 26 26 12 3 0 1 15 59 188
2011 AO-04 35 21 25 14 3 2 0 18 57 63
2011 AO-05 32 35 7 20 3 0 3 24 69 31
2008 AO 19 28 33 10 6 1 3 17 49 268
2008 AO-01 29 10 41 0 10 0 10 11 43 10
2008 AO-02 8 29 41 16 3 0 3 20 38 91
2008 AO-03 34 27 22 11 5 1 0 16 62 80
2008 AO-04 19 27 36 5 7 2 4 12 49 42
2008 AO-05 19 28 39 0 13 0 0 13 47 29

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 13 19 28 28 9 0 3 38 33 252
2017 AO-02 8 0 23 46 23 0 0 69 8 13
2017 AO-03 11 19 29 28 9 1 3 38 32 174
2017 AO-04 27 20 30 20 3 0 0 23 47 40
2017 AO-05 9 37 27 19 9 0 0 27 46 11
2014 AO 12 20 35 21 9 1 1 31 33 274
2014 AO-01 0 13 12 44 25 0 6 74 13 16
2014 AO-02 7 0 26 33 34 0 0 67 7 15
2014 AO-03 12 22 36 19 8 2 2 28 35 180
2014 AO-04 17 17 48 18 0 0 0 18 34 46
2014 AO-05 27 37 6 18 12 0 0 30 64 14
2011 AO 13 18 30 28 8 0 2 37 33 334
2011 AO-01 0 10 30 29 30 0 0 60 10 10
2011 AO-02 13 18 16 40 5 0 7 49 34 39
2011 AO-03 13 15 34 29 8 0 1 38 28 188
2011 AO-04 13 30 25 22 7 2 2 30 45 63
2011 AO-05 21 22 29 19 6 0 3 26 44 31
2008 AO 11 18 35 24 10 1 1 35 29 267
2008 AO-01 19 10 41 20 10 0 0 30 29 10
2008 AO-02 4 10 39 33 11 1 1 45 15 90
2008 AO-03 13 26 30 20 9 3 0 29 40 80
2008 AO-04 15 27 29 17 11 0 2 28 43 42
2008 AO-05 18 10 49 19 4 0 0 23 28 29

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 35 27 23 9 3 0 2 13 64 254
2017 AO-02 8 8 46 23 8 8 0 33 17 13
2017 AO-03 37 29 22 8 2 0 2 11 67 174
2017 AO-04 53 25 17 5 0 0 0 5 78 41
2017 AO-05 8 49 35 8 0 0 0 8 57 12
2014 AO 37 32 19 5 4 1 1 9 71 275
2014 AO-01 6 25 43 0 19 0 6 20 34 16
2014 AO-02 20 26 33 0 21 0 0 21 46 15
2014 AO-03 39 34 17 7 0 2 1 7 76 181
2014 AO-04 44 28 19 3 6 0 0 9 72 46
2014 AO-05 49 27 12 0 12 0 0 12 76 14
2011 AO 40 26 19 8 5 1 1 13 67 335
2011 AO-01 10 20 30 10 29 0 0 39 30 10
2011 AO-02 36 25 14 15 2 3 5 18 66 40
2011 AO-03 41 30 17 5 5 0 1 11 72 188
2011 AO-04 48 15 21 11 3 2 0 15 64 63
2011 AO-05 30 28 30 6 3 0 3 10 59 31
2008 AO 36 28 19 11 5 1 1 15 65 268
2008 AO-01 39 0 41 20 0 0 0 20 39 10
2008 AO-02 33 36 16 11 3 0 1 14 69 92
2008 AO-03 41 18 19 13 7 3 0 20 60 79
2008 AO-04 47 23 12 11 4 0 2 16 71 42
2008 AO-05 24 44 22 6 4 0 0 10 69 29

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 12 18 32 18 16 2 2 35 32 254
2017 AO-02 8 15 54 15 8 0 0 23 23 13
2017 AO-03 12 21 29 18 16 3 2 36 34 174
2017 AO-04 20 12 42 15 7 2 2 23 34 41
2017 AO-05 8 27 18 24 24 0 0 47 35 12
2014 AO 14 18 26 21 11 5 3 36 36 274
2014 AO-01 0 0 24 31 38 6 0 74 0 16
2014 AO-02 13 20 20 20 19 9 0 42 36 15
2014 AO-03 15 19 28 21 7 7 3 31 38 180
2014 AO-04 21 17 25 24 6 0 6 32 41 46
2014 AO-05 0 21 27 12 40 0 0 51 21 14
2011 AO 8 20 31 26 11 1 4 38 30 334
2011 AO-01 0 20 9 40 20 0 10 68 23 10
2011 AO-02 8 31 20 22 14 0 5 38 41 40
2011 AO-03 8 22 30 25 11 1 4 37 31 187
2011 AO-04 10 15 35 30 8 2 0 39 25 63
2011 AO-05 10 3 43 22 9 6 6 35 16 31
2008 AO 14 19 32 20 9 2 3 31 35 269
2008 AO-01 21 10 29 20 20 0 0 41 31 10
2008 AO-02 16 23 29 21 7 2 2 28 41 92
2008 AO-03 13 21 31 21 9 4 1 31 36 80
2008 AO-04 10 18 38 17 13 0 4 31 29 42
2008 AO-05 11 18 39 22 10 0 0 31 29 29

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 40 30 20 5 2 1 2 8 72 255
2017 AO-02 8 38 31 8 8 0 8 17 50 13
2017 AO-03 41 33 17 5 2 1 1 6 76 175
2017 AO-04 54 22 22 2 0 0 0 2 76 41
2017 AO-05 34 9 49 8 0 0 0 8 43 12
2014 AO 43 30 20 3 2 1 0 5 75 274
2014 AO-01 0 44 37 6 6 6 0 13 47 16
2014 AO-02 20 26 35 7 12 0 0 19 46 15
2014 AO-03 48 30 15 3 1 1 1 4 80 180
2014 AO-04 44 33 21 2 0 0 0 2 77 46
2014 AO-05 51 12 32 0 6 0 0 6 62 14
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 67 15 7 5 3 0 3 85 8 254
2017 AO-02 62 8 15 0 8 8 0 75 8 13
2017 AO-03 68 14 6 5 3 0 4 86 8 174
2017 AO-04 64 22 7 2 2 0 2 88 5 41
2017 AO-05 67 8 0 16 9 0 0 75 25 12
2014 AO 67 13 6 4 3 1 5 85 8 275
2014 AO-01 87 6 0 0 6 0 0 94 6 16
2014 AO-02 66 13 6 0 0 0 16 93 0 15
2014 AO-03 65 13 8 4 3 1 5 83 8 181
2014 AO-04 70 14 6 4 2 0 4 88 6 46
2014 AO-05 60 8 0 18 6 0 8 74 26 14
2011 AO 60 14 10 5 4 1 6 80 9 335
2011 AO-01 60 10 0 20 0 0 10 77 23 10
2011 AO-02 64 23 5 0 2 3 3 93 2 40
2011 AO-03 59 13 12 4 4 1 7 78 8 188
2011 AO-04 55 16 10 5 6 0 8 78 12 63
2011 AO-05 74 6 7 10 3 0 0 80 13 31
2008 AO 58 13 6 6 4 1 12 82 11 269
2008 AO-01 81 10 0 0 0 0 8 100 0 10
2008 AO-02 61 11 4 2 3 0 18 88 7 92
2008 AO-03 46 17 7 10 9 1 9 70 22 80
2008 AO-04 65 12 13 5 0 0 5 81 5 42
2008 AO-05 67 19 4 2 0 0 7 94 2 29

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 23 30 20 11 11 2 2 55 23 255
2017 AO-02 15 54 15 0 8 8 0 75 8 13
2017 AO-03 24 28 22 12 10 2 3 55 22 175
2017 AO-04 17 32 24 10 14 2 0 50 25 41
2017 AO-05 9 34 17 25 16 0 0 43 40 12
2014 AO 26 35 16 9 6 4 3 66 17 275
2014 AO-01 63 19 12 0 0 6 0 87 0 16
2014 AO-02 20 20 12 20 20 0 9 43 43 15
2014 AO-03 23 36 17 9 7 6 3 64 17 181
2014 AO-04 29 40 17 9 4 2 0 70 13 46
2014 AO-05 24 41 8 16 6 0 6 69 23 14

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 40 34 9 9 7 0 0 75 17 253
2017 AO-02 33 42 8 17 0 0 0 75 17 12
2017 AO-03 39 34 11 9 7 0 0 73 16 175
2017 AO-04 44 35 2 10 7 2 0 81 17 41
2017 AO-05 19 63 9 9 0 0 0 83 9 11
2014 AO 44 32 7 8 6 1 0 78 15 275
2014 AO-01 63 13 13 12 0 0 0 76 12 16
2014 AO-02 20 35 6 20 20 0 0 55 39 15
2014 AO-03 41 33 8 8 7 2 1 76 16 181
2014 AO-04 55 32 6 4 2 0 0 88 6 46
2014 AO-05 53 33 0 8 6 0 0 86 14 14

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 28 39 11 15 8 0 0 67 22 254
2017 AO-02 23 54 8 8 8 0 0 77 15 13
2017 AO-03 28 38 10 16 7 1 0 67 24 175
2017 AO-04 20 44 12 15 10 0 0 64 24 41
2017 AO-05 29 34 28 0 9 0 0 63 9 11
2014 AO 25 37 11 14 9 2 1 64 25 275
2014 AO-01 69 13 6 6 6 0 0 82 13 16
2014 AO-02 13 33 12 13 20 9 0 51 36 15
2014 AO-03 22 36 11 17 10 3 2 60 28 181
2014 AO-04 16 51 14 11 6 0 2 69 18 46
2014 AO-05 53 47 0 0 0 0 0 100 0 14
2011 AO 28 38 11 13 9 0 1 67 22 335
2011 AO-01 81 10 9 0 0 0 0 91 0 10
2011 AO-02 29 28 3 23 15 0 3 59 39 40
2011 AO-03 26 40 14 10 9 1 1 66 19 188
2011 AO-04 25 36 9 19 10 0 0 61 29 63
2011 AO-05 32 53 7 6 3 0 0 84 9 31
2008 AO 31 34 15 12 7 1 0 66 19 268
2008 AO-01 20 41 0 31 8 0 0 61 39 10
2008 AO-02 26 38 16 14 5 0 0 64 20 92
2008 AO-03 25 35 19 10 8 3 0 61 19 80
2008 AO-04 39 30 16 10 5 0 0 69 15 41
2008 AO-05 49 29 11 7 4 0 0 78 11 29

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 29 15 13 13 9 0 55 28 255
2017 AO-02 15 15 38 8 8 15 0 36 18 13
2017 AO-03 19 26 17 14 13 10 1 50 30 175
2017 AO-04 22 41 5 12 17 2 0 65 30 41
2017 AO-05 27 49 8 0 16 0 0 76 16 12
2014 AO 23 28 16 10 14 8 1 56 26 275
2014 AO-01 57 25 12 0 6 0 0 82 6 16
2014 AO-02 13 39 19 0 20 9 0 58 22 15
2014 AO-03 14 27 18 12 17 12 2 47 33 181
2014 AO-04 36 30 13 13 8 0 0 66 21 46
2014 AO-05 73 27 0 0 0 0 0 100 0 14
2011 AO 23 30 16 13 11 6 1 57 26 335
2011 AO-01 81 10 0 0 0 9 0 100 0 10
2011 AO-02 24 34 13 8 12 7 3 64 22 40
2011 AO-03 18 26 19 17 14 7 0 47 33 188
2011 AO-04 25 38 15 10 6 5 2 67 17 63
2011 AO-05 34 46 7 3 10 0 0 80 13 31
2008 AO 31 27 13 11 13 4 0 61 25 268
2008 AO-01 30 30 10 21 8 0 0 61 29 10
2008 AO-02 16 29 14 20 16 4 0 48 38 92
2008 AO-03 32 18 21 5 16 7 0 54 23 80
2008 AO-04 31 43 5 10 8 3 0 76 18 41
2008 AO-05 65 31 0 0 4 0 0 96 4 29

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 6 20 17 22 21 13 1 30 50 255
2017 AO-02 0 8 15 46 15 15 0 9 73 13
2017 AO-03 6 19 18 17 22 16 1 31 48 175
2017 AO-04 2 22 17 37 17 5 0 26 56 41
2017 AO-05 9 26 24 25 17 0 0 35 42 12
2014 AO 7 16 20 22 23 10 1 26 51 275
2014 AO-01 19 19 18 13 13 13 6 47 31 16
2014 AO-02 7 7 19 20 39 9 0 14 65 15
2014 AO-03 6 12 19 23 25 14 2 21 57 181
2014 AO-04 10 25 28 20 17 0 0 35 37 46
2014 AO-05 6 33 6 28 27 0 0 39 55 14

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 37 41 7 9 5 0 0 78 14 254
2017 AO-02 31 54 0 15 0 0 0 85 15 13
2017 AO-03 40 40 8 7 5 0 0 80 12 175
2017 AO-04 25 52 5 12 7 0 0 76 19 41
2017 AO-05 28 36 19 9 9 0 0 64 17 11
2014 AO 41 42 7 7 3 0 0 83 10 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 35 13 12 33 7 0 0 49 39 15
2014 AO-03 39 44 9 5 3 0 0 82 8 181
2014 AO-04 46 46 0 6 2 0 0 92 8 46
2014 AO-05 30 51 6 6 8 0 0 80 14 14
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 37 36 12 9 6 0 0 73 15 255
2017 AO-02 38 54 0 8 0 0 0 92 8 13
2017 AO-03 40 33 10 10 6 1 0 73 16 175
2017 AO-04 25 44 17 5 10 0 0 69 15 41
2017 AO-05 18 49 17 8 8 0 0 67 16 12
2014 AO 34 33 13 8 11 1 0 68 19 275
2014 AO-01 50 25 24 0 0 0 0 76 0 16
2014 AO-02 26 20 28 7 20 0 0 46 26 15
2014 AO-03 35 31 12 7 13 2 0 67 21 181
2014 AO-04 25 41 13 14 6 0 0 66 21 46
2014 AO-05 45 47 0 0 8 0 0 92 8 14
2011 AO 21 37 15 17 10 0 0 58 27 335
2011 AO-01 29 71 0 0 0 0 0 100 0 10
2011 AO-02 27 40 13 10 10 0 0 67 20 40
2011 AO-03 22 34 19 16 10 0 0 55 26 188
2011 AO-04 14 40 9 22 13 0 2 55 36 63
2011 AO-05 20 31 13 23 13 0 0 51 36 31
2008 AO 23 36 18 12 11 0 0 59 23 268
2008 AO-01 0 69 10 10 10 0 0 69 20 10
2008 AO-02 25 36 22 9 9 0 0 61 17 92
2008 AO-03 24 38 15 11 12 0 0 62 23 79
2008 AO-04 28 26 20 17 8 0 2 54 25 42
2008 AO-05 22 37 15 15 11 0 0 59 26 29

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 47 29 9 9 5 2 0 77 14 255
2017 AO-02 54 31 15 0 0 0 0 85 0 13
2017 AO-03 49 29 7 9 5 1 0 79 14 175
2017 AO-04 34 34 7 15 5 5 0 72 20 41
2017 AO-05 36 33 16 8 8 0 0 69 16 12
2014 AO 46 28 9 9 5 2 0 75 15 275
2014 AO-01 63 24 13 0 0 0 0 87 0 16
2014 AO-02 49 20 12 13 7 0 0 68 20 15
2014 AO-03 46 25 10 11 5 3 1 73 17 181
2014 AO-04 35 40 9 6 9 2 0 76 15 46
2014 AO-05 53 39 0 0 8 0 0 92 8 14
2011 AO 35 29 15 9 10 2 0 65 19 335
2011 AO-01 71 29 0 0 0 0 0 100 0 10
2011 AO-02 32 41 12 5 8 3 0 75 13 40
2011 AO-03 35 30 14 8 11 2 0 66 20 188
2011 AO-04 32 19 23 14 8 5 0 53 23 63
2011 AO-05 32 23 19 13 13 0 0 55 26 31
2008 AO 36 28 15 10 9 1 1 66 19 266
2008 AO-01 20 41 10 19 10 0 0 61 29 10
2008 AO-02 35 32 16 8 8 1 0 68 16 91
2008 AO-03 41 23 18 7 9 1 0 65 16 78
2008 AO-04 32 35 16 13 0 3 2 70 13 42
2008 AO-05 38 25 7 11 15 0 4 66 27 29

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 41 31 13 8 7 0 0 72 15 254
2017 AO-02 54 23 23 0 0 0 0 77 0 13
2017 AO-03 43 28 14 8 7 1 0 71 15 174
2017 AO-04 29 47 7 10 7 0 0 76 17 41
2017 AO-05 36 33 16 16 0 0 0 69 16 12
2014 AO 42 31 8 11 8 0 1 73 19 275
2014 AO-01 69 24 0 6 0 0 0 94 6 16
2014 AO-02 33 13 12 20 13 0 9 51 36 15
2014 AO-03 39 32 9 11 9 0 0 71 20 181
2014 AO-04 41 33 6 12 6 0 0 75 19 46
2014 AO-05 51 41 0 0 8 0 0 92 8 14
2011 AO 28 33 17 11 10 1 0 61 22 334
2011 AO-01 61 30 0 9 0 0 0 91 9 10
2011 AO-02 25 30 30 3 13 0 0 55 15 40
2011 AO-03 26 35 15 11 12 1 0 61 24 188
2011 AO-04 23 32 16 21 5 3 0 57 27 63
2011 AO-05 36 23 27 4 10 0 0 59 14 30
2008 AO 29 38 9 13 11 0 1 67 24 268
2008 AO-01 10 41 19 31 0 0 0 51 31 10
2008 AO-02 28 41 7 17 7 0 0 70 24 92
2008 AO-03 31 31 11 13 14 0 0 62 27 79
2008 AO-04 30 45 8 5 8 0 4 78 13 42
2008 AO-05 30 47 4 4 15 0 0 78 18 29

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 76 10 6 1 3 0 4 89 5 255
2017 AO-02 77 8 0 0 8 8 0 92 8 13
2017 AO-03 75 8 7 2 3 0 5 88 5 175
2017 AO-04 78 10 7 0 2 0 2 90 3 41
2017 AO-05 67 33 0 0 0 0 0 100 0 12
2014 AO 73 10 7 2 2 1 5 88 4 274
2014 AO-01 82 6 0 0 6 0 6 93 7 16
2014 AO-02 81 7 6 0 0 0 7 94 0 15
2014 AO-03 72 11 8 1 2 1 6 88 4 181
2014 AO-04 73 12 9 2 2 0 2 87 4 46
2014 AO-05 58 15 0 19 0 0 8 79 21 13
2011 AO 73 10 5 2 2 1 7 90 4 333
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 75 15 3 0 2 3 3 95 2 40
2011 AO-03 74 9 5 2 1 0 9 90 4 187
2011 AO-04 68 11 5 3 4 0 9 87 8 63
2011 AO-05 73 11 6 4 3 0 4 86 7 30
2008 AO 69 7 6 2 4 0 13 87 6 269
2008 AO-01 81 10 0 0 0 0 8 100 0 10
2008 AO-02 68 7 3 0 4 0 17 91 5 92
2008 AO-03 60 10 8 5 5 1 10 79 12 80
2008 AO-04 77 5 8 3 0 0 8 89 3 42
2008 AO-05 79 4 7 0 2 0 7 90 2 29

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 60 24 7 4 4 1 1 85 8 253
2017 AO-02 42 50 8 0 0 0 0 92 0 12
2017 AO-03 65 22 6 3 3 1 1 88 6 175
2017 AO-04 58 25 8 5 5 0 0 83 10 40
2017 AO-05 26 33 26 8 0 8 0 63 9 12
2014 AO 50 23 12 7 5 1 2 76 12 273
2014 AO-01 69 13 6 0 0 0 13 93 0 16
2014 AO-02 39 22 25 7 0 7 0 66 7 15
2014 AO-03 50 27 12 5 5 1 1 78 10 180
2014 AO-04 50 14 11 12 9 2 2 67 22 46
2014 AO-05 48 21 8 17 6 0 0 69 23 13
2011 AO 35 28 12 11 10 2 2 66 22 335
2011 AO-01 49 30 0 0 0 0 20 100 0 10
2011 AO-02 20 32 16 8 20 3 3 54 29 40
2011 AO-03 33 29 12 11 11 3 1 64 23 188
2011 AO-04 44 24 11 14 2 2 3 72 16 63
2011 AO-05 39 25 13 10 13 0 0 64 23 31

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 59 24 7 6 4 0 0 83 10 254
2017 AO-02 67 25 8 0 0 0 0 92 0 12
2017 AO-03 60 22 9 6 3 0 0 82 10 175
2017 AO-04 56 29 5 5 5 0 0 85 10 41
2017 AO-05 44 40 0 8 8 0 0 84 16 12

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 60 22 8 6 4 1 0 83 10 254
2017 AO-02 58 33 8 0 0 0 0 92 0 12
2017 AO-03 63 22 6 4 4 1 0 85 8 175
2017 AO-04 49 22 15 7 5 2 0 73 12 41
2017 AO-05 44 25 16 8 8 0 0 69 16 12

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 50 26 10 6 8 0 0 76 14 254
2017 AO-02 75 17 8 0 0 0 0 92 0 12
2017 AO-03 52 25 9 6 8 0 0 77 14 175
2017 AO-04 34 35 12 10 10 0 0 69 19 41
2017 AO-05 36 33 16 8 8 0 0 69 16 12
2014 AO 52 23 9 7 9 0 0 75 16 275
2014 AO-01 81 13 6 0 0 0 0 94 0 16
2014 AO-02 39 22 19 7 7 7 0 66 14 15
2014 AO-03 51 23 9 9 8 0 0 74 17 181
2014 AO-04 46 27 6 6 15 0 0 73 21 46
2014 AO-05 65 21 0 0 14 0 0 86 14 14
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 11 34 17 21 7 4 5 50 31 56
2017 AO-04 11 40 11 23 9 0 6 55 33 35
2017 AO-05 9 26 24 34 8 0 0 35 42 12
2014 AO 17 41 15 9 13 2 3 62 23 60
2014 AO-04 22 39 17 6 8 3 6 67 15 36
2014 AO-05 18 53 13 0 16 0 0 71 16 13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 13 31 18 14 20 4 0 46 35 255
2017 AO-02 8 38 23 15 8 8 0 50 25 13
2017 AO-03 13 27 19 16 21 5 0 42 38 175
2017 AO-04 12 36 20 10 22 0 0 49 31 41
2017 AO-05 27 42 0 16 16 0 0 69 31 12
2014 AO 15 27 20 16 15 7 0 45 34 275
2014 AO-01 25 31 31 6 0 6 0 60 7 16
2014 AO-02 13 20 19 13 20 16 0 39 39 15
2014 AO-03 10 24 23 18 17 8 0 37 38 181
2014 AO-04 26 35 13 16 11 0 0 60 27 46
2014 AO-05 38 37 0 6 20 0 0 75 25 14
2011 AO 13 25 19 18 20 6 0 40 40 335
2011 AO-01 29 40 0 10 10 10 0 77 23 10
2011 AO-02 10 40 10 15 17 7 0 54 35 40
2011 AO-03 9 19 22 19 25 6 0 30 46 188
2011 AO-04 19 29 14 21 11 6 0 50 34 63
2011 AO-05 26 24 24 10 17 0 0 50 26 31

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 7 26 18 20 28 1 0 33 48 255
2017 AO-02 0 23 46 23 8 0 0 23 31 13
2017 AO-03 6 24 17 21 32 1 0 30 53 175
2017 AO-04 7 30 20 19 24 0 0 37 43 41
2017 AO-05 9 51 9 8 24 0 0 60 31 12
2014 AO 8 24 17 22 27 1 0 33 50 275
2014 AO-01 19 31 31 19 0 0 0 50 19 16
2014 AO-02 9 33 6 26 26 0 0 42 52 15
2014 AO-03 6 19 20 23 31 1 0 25 55 181
2014 AO-04 11 32 9 27 21 0 0 43 48 46
2014 AO-05 18 56 0 0 25 0 0 75 25 14
2011 AO 12 15 15 20 37 0 0 27 58 335
2011 AO-01 19 61 0 20 0 0 0 80 20 10
2011 AO-02 9 8 35 10 38 0 0 17 48 40
2011 AO-03 7 13 15 20 44 1 0 21 65 188
2011 AO-04 14 18 9 28 31 0 0 32 58 63
2011 AO-05 35 12 10 16 26 0 0 47 43 31
2008 AO 6 15 15 17 46 1 0 21 63 269
2008 AO-01 10 10 20 8 51 0 0 20 59 10
2008 AO-02 4 14 16 17 48 0 0 18 65 92
2008 AO-03 7 15 13 20 44 1 0 22 65 80
2008 AO-04 4 20 10 19 47 0 0 24 66 42
2008 AO-05 16 13 22 13 35 0 0 29 49 29

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 5 16 23 23 31 2 0 22 55 255
2017 AO-02 0 8 46 31 15 0 0 8 46 13
2017 AO-03 5 13 21 24 35 2 0 18 60 175
2017 AO-04 2 22 25 24 27 0 0 25 51 41
2017 AO-05 18 25 34 0 24 0 0 43 24 12
2014 AO 5 21 19 23 26 6 0 28 52 275
2014 AO-01 13 38 18 25 0 6 0 54 27 16
2014 AO-02 0 33 6 13 39 9 0 36 58 15
2014 AO-03 4 15 20 23 30 7 0 20 58 181
2014 AO-04 8 30 17 26 19 0 0 37 46 46
2014 AO-05 18 41 8 14 20 0 0 59 33 14
2011 AO 5 15 16 24 38 1 0 21 63 335
2011 AO-01 0 49 20 30 0 0 0 49 30 10
2011 AO-02 2 12 28 26 30 2 0 15 57 40
2011 AO-03 4 10 13 26 46 1 0 15 72 188
2011 AO-04 8 21 12 26 33 0 0 29 58 63
2011 AO-05 10 26 25 13 26 0 0 35 39 31
2008 AO 3 13 14 28 39 3 0 17 69 269
2008 AO-01 0 20 10 39 30 0 0 20 70 10
2008 AO-02 7 8 13 37 35 1 0 14 73 92
2008 AO-03 1 14 10 23 47 5 0 16 74 80
2008 AO-04 2 13 24 9 47 4 0 16 59 42
2008 AO-05 4 25 11 39 21 0 0 29 60 29

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 5 19 20 20 33 4 0 24 55 255
2017 AO-02 0 15 38 15 15 15 0 18 36 13
2017 AO-03 5 16 20 20 36 3 0 21 59 175
2017 AO-04 2 25 12 27 29 5 0 28 59 41
2017 AO-05 16 35 17 8 25 0 0 51 33 12
2014 AO 8 17 18 18 34 5 0 26 55 275
2014 AO-01 25 13 31 19 0 13 0 43 22 16
2014 AO-02 0 29 19 7 33 13 0 33 45 15
2014 AO-03 5 14 18 21 39 4 0 19 63 181
2014 AO-04 13 26 12 12 32 4 0 41 46 46
2014 AO-05 32 21 14 8 20 6 0 56 29 14
2011 AO 8 17 17 20 33 6 0 26 56 335
2011 AO-01 9 71 0 10 10 0 0 80 20 10
2011 AO-02 7 12 28 24 28 0 0 20 52 40
2011 AO-03 4 14 14 19 42 6 0 20 65 188
2011 AO-04 10 21 15 24 24 7 0 33 51 63
2011 AO-05 23 15 26 17 9 10 0 42 29 31
2008 AO 4 14 16 18 41 6 0 19 63 268
2008 AO-01 0 20 20 10 49 0 0 20 59 10
2008 AO-02 2 11 14 20 45 8 0 14 70 91
2008 AO-03 6 15 11 16 46 7 0 22 66 80
2008 AO-04 4 15 13 19 45 4 0 20 67 42
2008 AO-05 11 27 30 17 15 0 0 38 32 29

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 6 19 25 23 25 2 0 25 49 254
2017 AO-02 0 8 67 25 0 0 0 8 25 12
2017 AO-03 6 15 24 24 29 2 0 22 53 175
2017 AO-04 0 22 25 29 24 0 0 22 53 41
2017 AO-05 9 60 0 8 24 0 0 69 31 12
2014 AO 8 21 19 23 26 3 0 30 51 274
2014 AO-01 25 31 37 0 6 0 0 57 6 16
2014 AO-02 0 21 14 28 28 10 0 23 62 14
2014 AO-03 5 18 19 26 30 3 0 24 57 181
2014 AO-04 16 23 15 25 21 0 0 39 46 46
2014 AO-05 18 33 16 14 20 0 0 51 33 14
2011 AO 8 18 18 22 34 1 0 26 56 334
2011 AO-01 30 40 9 20 0 0 0 71 20 10
2011 AO-02 7 20 26 20 25 2 0 27 46 40
2011 AO-03 5 11 18 23 42 1 0 15 66 187
2011 AO-04 6 31 13 24 26 0 0 38 50 63
2011 AO-05 23 21 16 16 23 0 0 44 39 31
2008 AO 4 25 16 25 28 2 0 30 54 269
2008 AO-01 0 41 10 19 31 0 0 41 49 10
2008 AO-02 4 17 20 28 28 2 0 22 58 92
2008 AO-03 3 19 11 32 31 3 0 23 65 80
2008 AO-04 5 31 14 22 28 0 0 36 50 42
2008 AO-05 8 38 21 15 18 0 0 46 33 29
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 6 30 27 20 15 2 0 37 36 254
2017 AO-02 0 33 42 17 8 0 0 33 25 12
2017 AO-03 7 29 27 19 15 3 0 37 35 175
2017 AO-04 0 34 27 24 15 0 0 34 39 41
2017 AO-05 9 33 26 17 16 0 0 42 33 12
2014 AO 9 26 23 22 18 1 0 36 41 275
2014 AO-01 19 43 6 31 0 0 0 62 31 16
2014 AO-02 0 26 32 7 26 9 0 29 36 15
2014 AO-03 6 24 25 22 22 1 0 30 44 181
2014 AO-04 14 31 19 26 11 0 0 45 36 46
2014 AO-05 38 27 8 21 6 0 0 65 27 14
2011 AO 13 24 19 18 24 1 0 37 43 335
2011 AO-01 20 49 20 0 10 0 0 70 10 10
2011 AO-02 9 24 25 10 31 0 0 34 41 40
2011 AO-03 8 20 18 23 29 2 1 29 52 188
2011 AO-04 18 27 21 15 18 2 0 46 33 63
2011 AO-05 31 32 10 17 10 0 0 64 27 31

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 27 51 11 8 3 0 0 79 11 254
2017 AO-02 33 50 17 0 0 0 0 83 0 12
2017 AO-03 26 50 11 10 3 0 0 76 13 175
2017 AO-04 31 56 7 2 2 0 0 88 5 41
2017 AO-05 33 52 8 8 0 0 0 84 8 12
2014 AO 34 42 11 8 3 2 0 77 11 275
2014 AO-01 31 38 19 6 0 6 0 73 7 16
2014 AO-02 26 26 19 20 0 9 0 58 22 15
2014 AO-03 30 42 12 9 4 2 0 74 13 181
2014 AO-04 43 46 6 2 2 0 0 89 4 46
2014 AO-05 59 41 0 0 0 0 0 100 0 14
2011 AO 42 31 13 8 5 1 0 74 13 334
2011 AO-01 61 29 0 10 0 0 0 90 10 10
2011 AO-02 45 33 8 7 5 0 2 79 12 40
2011 AO-03 35 31 15 10 7 2 0 67 17 188
2011 AO-04 54 27 12 3 2 2 0 83 5 62
2011 AO-05 51 36 10 3 0 0 0 88 3 31

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 25 41 13 12 7 3 0 67 19 254
2017 AO-02 33 25 8 33 0 0 0 58 33 12
2017 AO-03 26 40 15 8 7 4 0 69 16 175
2017 AO-04 17 51 15 10 7 0 0 68 17 41
2017 AO-05 25 26 9 33 8 0 0 51 40 12
2014 AO 28 39 14 10 5 4 1 70 15 275
2014 AO-01 44 37 0 6 6 6 0 87 13 16
2014 AO-02 13 22 38 13 13 0 0 35 26 15
2014 AO-03 23 41 14 10 5 5 2 68 16 181
2014 AO-04 36 40 14 10 0 0 0 75 10 46
2014 AO-05 53 35 0 6 6 0 0 88 12 14
2011 AO 26 33 14 10 10 6 1 63 22 335
2011 AO-01 40 30 9 10 0 10 0 79 11 10
2011 AO-02 23 51 10 5 8 3 0 76 13 40
2011 AO-03 20 30 17 10 15 7 1 54 27 188
2011 AO-04 33 29 14 13 5 5 1 66 19 63
2011 AO-05 42 40 0 13 0 6 0 87 13 31
2008 AO 24 35 15 9 11 4 2 63 22 268
2008 AO-01 10 61 19 0 10 0 0 71 10 10
2008 AO-02 22 34 19 11 10 3 1 59 22 91
2008 AO-03 16 35 14 10 17 3 4 55 29 80
2008 AO-04 35 33 10 5 13 4 0 71 19 42
2008 AO-05 47 43 0 6 4 0 0 90 10 29

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 16 35 24 11 9 4 2 54 21 253
2017 AO-02 25 33 8 8 8 17 0 70 20 12
2017 AO-03 14 33 25 11 9 5 2 51 22 175
2017 AO-04 20 43 27 7 3 0 0 63 10 40
2017 AO-05 26 25 26 8 16 0 0 51 24 12
2014 AO 18 36 22 11 7 4 1 57 20 275
2014 AO-01 13 31 37 6 0 6 6 50 7 16
2014 AO-02 13 26 12 13 13 22 0 51 34 15
2014 AO-03 15 34 25 13 8 4 2 52 22 181
2014 AO-04 21 51 14 6 9 0 0 71 15 46
2014 AO-05 59 20 8 8 6 0 0 79 14 14
2011 AO 13 26 30 12 9 7 2 43 24 335
2011 AO-01 0 39 30 0 10 0 20 49 13 10
2011 AO-02 10 38 28 10 7 5 3 52 18 40
2011 AO-03 8 21 33 14 12 9 2 32 30 188
2011 AO-04 19 30 26 14 3 7 1 53 19 63
2011 AO-05 36 27 24 3 10 0 0 63 13 31

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 16 33 19 14 12 6 0 52 28 254
2017 AO-02 8 50 0 8 8 25 0 78 22 12
2017 AO-03 15 32 21 14 11 6 1 50 27 175
2017 AO-04 20 32 17 12 17 2 0 53 30 41
2017 AO-05 34 26 17 8 16 0 0 60 24 12
2014 AO 19 30 16 13 15 5 1 52 30 275
2014 AO-01 38 31 19 0 6 6 0 73 7 16
2014 AO-02 20 35 12 20 13 0 0 55 33 15
2014 AO-03 15 28 17 15 17 8 1 46 35 181
2014 AO-04 21 45 9 9 17 0 0 66 25 46
2014 AO-05 53 6 23 6 6 0 6 63 12 14
2011 AO 16 28 18 16 13 7 1 48 32 335
2011 AO-01 0 60 10 20 0 10 0 66 23 10
2011 AO-02 10 32 12 26 12 8 0 46 41 40
2011 AO-03 14 26 20 15 16 9 0 44 34 188
2011 AO-04 25 27 19 18 4 5 2 56 24 63
2011 AO-05 23 27 10 7 19 3 10 58 30 31

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 51 19 11 5 3 2 7 78 9 254
2017 AO-02 54 0 8 8 0 23 8 78 11 13
2017 AO-03 50 19 13 5 3 2 8 76 9 174
2017 AO-04 59 27 5 5 2 0 2 88 7 41
2017 AO-05 44 24 16 17 0 0 0 67 17 12
2014 AO 54 18 9 4 4 3 7 81 9 275
2014 AO-01 69 13 0 0 6 0 13 93 7 16
2014 AO-02 72 0 12 0 0 9 7 86 0 15
2014 AO-03 51 19 11 5 3 3 8 79 9 181
2014 AO-04 55 23 8 2 6 2 4 83 9 46
2014 AO-05 47 21 0 18 0 6 8 79 21 14

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 51 21 8 7 4 4 5 80 12 255
2017 AO-02 62 0 8 8 0 15 8 80 10 13
2017 AO-03 49 22 8 6 5 5 6 79 12 175
2017 AO-04 49 29 2 15 2 0 2 80 17 41
2017 AO-05 60 25 8 8 0 0 0 84 8 12
2014 AO 59 20 7 5 2 4 4 85 7 275
2014 AO-01 76 6 6 6 0 0 6 87 7 16
2014 AO-02 66 13 6 0 0 9 7 93 0 15
2014 AO-03 59 20 6 6 2 4 4 86 8 181
2014 AO-04 53 24 10 2 4 4 2 82 7 46
2014 AO-05 47 29 12 6 0 6 0 81 6 14
2011 AO 62 20 8 3 2 1 3 86 5 335
2011 AO-01 71 10 9 10 0 0 0 81 10 10
2011 AO-02 64 18 8 5 3 3 0 85 7 40
2011 AO-03 60 22 8 2 2 2 4 87 5 188
2011 AO-04 66 18 6 2 1 0 7 90 4 63
2011 AO-05 62 23 12 3 0 0 0 84 3 31
2008 AO 66 15 11 2 2 1 3 84 4 269
2008 AO-01 61 30 8 0 0 0 0 92 0 10
2008 AO-02 72 12 10 1 1 1 3 88 2 92
2008 AO-03 57 17 17 2 5 1 2 75 8 80
2008 AO-04 73 14 5 3 0 0 5 92 3 42
2008 AO-05 75 18 7 0 0 0 0 93 0 29

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 6 25 19 26 22 2 0 31 49 255
2017 AO-02 8 8 38 31 15 0 0 15 46 13
2017 AO-03 7 24 17 26 24 2 0 32 51 175
2017 AO-04 2 25 22 29 21 0 0 27 51 41
2017 AO-05 0 42 9 17 33 0 0 42 49 12
2014 AO 9 25 24 16 22 3 0 36 39 275
2014 AO-01 19 38 25 13 0 6 0 60 13 16
2014 AO-02 20 13 25 7 26 9 0 36 36 15
2014 AO-03 5 24 27 17 23 3 1 30 41 181
2014 AO-04 14 30 16 14 25 0 0 44 40 46
2014 AO-05 34 20 6 14 27 0 0 53 41 14
2011 AO 10 26 20 19 25 0 0 37 44 335
2011 AO-01 20 51 19 0 10 0 0 71 10 10
2011 AO-02 7 30 21 15 25 3 0 38 41 40
2011 AO-03 6 24 20 21 29 0 0 31 50 188
2011 AO-04 19 26 17 16 22 0 0 45 38 63
2011 AO-05 16 27 22 26 9 0 0 43 35 31
2008 AO 13 28 20 16 22 1 0 41 39 269
2008 AO-01 0 51 21 8 20 0 0 51 29 10
2008 AO-02 11 27 21 16 23 2 0 39 40 92
2008 AO-03 8 26 20 18 27 1 0 34 45 80
2008 AO-04 16 28 13 22 19 0 3 45 42 42
2008 AO-05 32 33 13 7 15 0 0 65 22 29

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 9 30 18 17 22 2 3 40 41 255
2017 AO-02 15 15 15 23 23 0 8 33 50 13
2017 AO-03 10 30 19 15 23 1 1 41 40 175
2017 AO-04 7 32 12 25 22 0 2 40 47 41
2017 AO-05 0 34 18 17 31 0 0 34 48 12
2014 AO 14 26 19 11 23 3 4 43 36 275
2014 AO-01 19 31 24 6 6 0 13 58 14 16
2014 AO-02 20 13 32 0 20 9 7 39 23 15
2014 AO-03 11 26 20 12 24 3 3 40 39 181
2014 AO-04 16 29 12 14 24 2 2 47 40 46
2014 AO-05 41 18 8 8 25 0 0 59 33 14
2011 AO 10 23 20 15 31 1 1 33 46 335
2011 AO-01 10 51 0 9 10 0 20 76 24 10
2011 AO-02 5 26 7 28 30 5 0 32 60 40
2011 AO-03 7 23 25 10 35 0 1 30 45 188
2011 AO-04 16 19 15 20 27 2 2 36 49 63
2011 AO-05 20 20 19 19 23 0 0 40 41 31
2008 AO 8 29 16 16 30 0 1 38 46 269
2008 AO-01 0 30 31 10 29 0 0 30 39 10
2008 AO-02 7 33 15 15 29 0 1 40 45 92
2008 AO-03 6 26 15 21 33 0 0 31 54 80
2008 AO-04 10 26 14 15 30 3 3 38 47 42
2008 AO-05 22 31 10 15 22 0 0 53 37 29

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 8 37 25 15 14 1 0 46 29 255
2017 AO-02 8 38 46 0 8 0 0 46 8 13
2017 AO-03 10 35 24 16 15 1 0 45 31 175
2017 AO-04 2 44 24 15 12 2 0 48 27 41
2017 AO-05 9 43 25 8 16 0 0 52 24 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 41 24 3 5 6 0 66 8 253
2017 AO-02 25 33 17 8 0 17 0 70 10 12
2017 AO-03 22 41 23 2 5 6 1 67 8 174
2017 AO-04 24 35 29 5 5 2 0 60 10 41
2017 AO-05 27 49 24 0 0 0 0 76 0 12
2014 AO 25 35 22 5 2 10 1 67 8 275
2014 AO-01 50 19 13 0 0 12 6 85 0 16
2014 AO-02 33 22 25 0 13 7 0 59 14 15
2014 AO-03 19 37 24 7 1 11 1 64 9 181
2014 AO-04 30 37 21 4 2 4 2 72 6 46
2014 AO-05 40 43 12 0 0 6 0 88 0 14

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 23 49 15 6 4 3 0 74 11 255
2017 AO-02 23 62 15 0 0 0 0 85 0 13
2017 AO-03 23 49 15 6 3 3 0 74 10 175
2017 AO-04 12 64 10 5 7 2 0 78 12 41
2017 AO-05 43 26 8 8 16 0 0 69 24 12
2014 AO 26 41 18 7 2 4 0 71 10 275
2014 AO-01 57 19 24 0 0 0 0 76 0 16
2014 AO-02 26 35 12 20 0 7 0 66 21 15
2014 AO-03 18 43 22 7 4 5 1 65 12 181
2014 AO-04 32 52 9 5 0 2 0 86 5 46
2014 AO-05 67 21 6 0 0 6 0 94 0 14
2011 AO 23 35 20 9 8 4 1 61 18 335
2011 AO-01 49 40 0 0 10 0 0 90 10 10
2011 AO-02 22 33 23 8 7 5 3 59 16 40
2011 AO-03 17 34 24 10 11 4 1 53 21 188
2011 AO-04 33 32 18 11 3 3 0 67 15 63
2011 AO-05 38 40 10 6 6 0 0 78 12 31

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 32 41 13 9 5 0 0 73 14 254
2017 AO-02 38 46 15 0 0 0 0 85 0 13
2017 AO-03 30 43 14 9 5 0 0 73 14 175
2017 AO-04 27 47 7 12 7 0 0 74 19 41
2017 AO-05 55 19 0 17 9 0 0 74 26 11
2014 AO 34 38 14 7 6 0 0 73 13 275
2014 AO-01 50 43 6 0 0 0 0 94 0 16
2014 AO-02 49 7 19 7 20 0 0 55 26 15
2014 AO-03 30 40 15 8 6 1 1 71 14 181
2014 AO-04 34 43 12 9 2 0 0 77 11 46
2014 AO-05 53 33 6 0 8 0 0 86 8 14
2011 AO 27 36 16 8 12 0 0 64 20 335
2011 AO-01 70 20 0 0 10 0 0 90 10 10
2011 AO-02 25 40 16 8 12 0 0 64 20 40
2011 AO-03 21 38 17 9 14 1 1 60 23 188
2011 AO-04 36 30 20 7 7 0 0 66 13 63
2011 AO-05 35 39 3 10 13 0 0 74 23 31
2008 AO 22 35 16 12 15 0 0 57 27 269
2008 AO-01 0 41 20 19 21 0 0 41 39 10
2008 AO-02 21 36 20 7 17 0 0 57 24 92
2008 AO-03 22 24 21 14 18 0 0 47 32 80
2008 AO-04 24 44 7 14 10 0 0 68 24 42
2008 AO-05 36 38 4 11 11 0 0 74 22 29

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 14 33 18 18 17 0 0 47 35 254
2017 AO-02 15 54 15 15 0 0 0 69 15 13
2017 AO-03 12 32 17 21 18 0 0 44 39 175
2017 AO-04 15 30 22 10 22 0 0 46 32 40
2017 AO-05 17 34 18 0 31 0 0 51 31 12
2014 AO 15 32 17 20 16 0 0 47 36 275
2014 AO-01 50 25 24 0 0 0 0 76 0 16
2014 AO-02 7 49 7 25 13 0 0 55 38 15
2014 AO-03 12 31 17 21 18 1 0 43 40 181
2014 AO-04 12 35 17 23 13 0 0 47 36 46
2014 AO-05 38 35 8 6 14 0 0 73 20 14
2011 AO 19 23 16 18 23 1 0 42 42 333
2011 AO-01 29 51 10 10 0 0 0 80 10 10
2011 AO-02 17 26 24 18 16 0 0 43 34 39
2011 AO-03 15 21 15 19 28 1 1 37 48 187
2011 AO-04 22 19 14 21 24 0 0 40 46 63
2011 AO-05 29 38 14 7 10 3 0 69 17 31

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 13 36 17 18 15 0 0 49 34 255
2017 AO-02 15 54 23 8 0 0 0 69 8 13
2017 AO-03 12 35 15 23 14 0 0 47 38 175
2017 AO-04 10 39 17 10 24 0 0 49 34 41
2017 AO-05 17 34 18 8 24 0 0 51 31 12
2014 AO 12 35 18 19 16 0 0 47 35 275
2014 AO-01 44 37 19 0 0 0 0 81 0 16
2014 AO-02 13 42 7 25 13 0 0 55 38 15
2014 AO-03 8 32 20 21 19 0 0 40 40 181
2014 AO-04 10 39 19 19 13 0 0 49 32 46
2014 AO-05 38 43 0 12 8 0 0 80 20 14
2011 AO 17 23 14 22 23 0 0 41 46 333
2011 AO-01 39 51 0 10 0 0 0 90 10 10
2011 AO-02 8 30 29 15 18 0 0 37 34 39
2011 AO-03 13 20 14 23 29 1 0 34 52 187
2011 AO-04 20 24 6 31 20 0 0 43 50 63
2011 AO-05 39 25 10 16 10 0 0 64 26 31
2008 AO 14 31 17 21 17 0 0 45 38 269
2008 AO-01 0 20 41 10 29 0 0 20 39 10
2008 AO-02 11 32 24 20 14 0 0 42 34 92
2008 AO-03 16 28 13 23 20 0 0 44 43 80
2008 AO-04 14 29 7 24 25 0 0 43 50 42
2008 AO-05 30 36 11 15 7 0 0 67 22 29

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 25 25 26 9 8 3 3 54 18 254
2017 AO-02 23 31 23 15 0 0 8 58 17 13
2017 AO-03 26 21 32 9 7 3 2 50 17 174
2017 AO-04 22 37 12 10 17 2 0 60 27 41
2017 AO-05 34 43 0 8 8 8 0 83 17 12
2014 AO 26 28 18 11 10 3 4 58 23 275
2014 AO-01 50 38 6 0 0 6 0 93 0 16
2014 AO-02 20 22 13 19 13 13 0 48 37 15
2014 AO-03 21 27 20 13 12 3 5 52 26 181
2014 AO-04 24 37 18 9 6 0 6 65 16 46
2014 AO-05 69 12 6 6 8 0 0 80 14 14
2011 AO 26 25 18 12 11 4 2 55 26 334
2011 AO-01 60 20 0 10 0 0 10 89 11 10
2011 AO-02 20 42 20 7 8 3 0 63 16 39
2011 AO-03 20 25 20 14 14 6 2 48 30 188
2011 AO-04 29 18 19 15 12 3 5 51 29 63
2011 AO-05 51 23 10 3 7 3 3 78 11 31
2008 AO 24 25 23 10 10 3 6 53 22 268
2008 AO-01 10 51 10 10 19 0 0 61 29 10
2008 AO-02 24 23 27 10 9 3 3 51 20 91
2008 AO-03 22 25 24 12 10 5 1 50 24 80
2008 AO-04 20 22 20 5 10 3 20 54 19 42
2008 AO-05 33 28 18 11 4 0 6 65 16 29
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 AO 16 53 31 255
2017 AO-02 23 38 38 13
2017 AO-03 13 57 30 175
2017 AO-04 25 39 36 41
2017 AO-05 24 34 43 12
2014 AO 25 46 29 275
2014 AO-01 6 69 24 16
2014 AO-02 26 32 42 15
2014 AO-03 24 45 31 181
2014 AO-04 33 47 20 46
2014 AO-05 25 53 21 14
2011 AO 19 43 38 335
2011 AO-01 9 81 10 10
2011 AO-02 22 45 33 40
2011 AO-03 17 43 40 188
2011 AO-04 22 33 45 63
2011 AO-05 23 44 32 31

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 AO 44 7 7 29 0 12 41
2017 AO-03 39 4 9 39 0 9 23
2017 AO-04 50 10 10 20 0 10 10
2014 AO 41 18 10 28 9999 3 67
2014 AO-03 37 17 14 33 9999 0 43
2014 AO-04 54 27 0 19 9999 0 14
2011 AO 43 20 5 24 9999 8 64
2011 AO-03 37 18 6 32 9999 6 32
2011 AO-04 57 29 0 0 9999 15 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AO 18 82 255
2017 AO-03 17 83 175
2017 AO-04 19 81 41
2014 AO 18 82 273
2014 AO-01 0 100 16
2014 AO-03 19 81 179
2014 AO-04 18 82 46

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 AO 55 46
2017 AO-03 55 29
2014 AO 33 50
2014 AO-03 36 34

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 AO 56 46
2017 AO-03 59 29
2014 AO 67 50
2014 AO-03 61 34

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 AO-03 0 29
2014 AO 14 50

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 AO 16 46
2017 AO-03 17 29

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 AO 0 46
2017 AO-03 0 29
2014 AO 0 50
2014 AO-03 0 34

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 AO 53 45
2017 AO-03 48 29
2014 AO 35 50
2014 AO-03 37 34

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 AO 44 45
2017 AO-03 38 29
2014 AO 45 50
2014 AO-03 38 34

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 AO 40 45
2017 AO-03 35 29
2014 AO 50 50
2014 AO-03 44 34

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 AO 40 45
2017 AO-03 28 29
2014 AO 27 50
2014 AO-03 23 34

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 AO 36 45
2017 AO-03 35 29
2014 AO 39 50
2014 AO-03 29 34

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 AO 58 45
2017 AO-03 62 29
2014 AO 53 50
2014 AO-03 54 34

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 AO 40 45
2017 AO-03 28 29
2014 AO 27 50
2014 AO-03 25 34

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 AO 0 45
2017 AO-03 0 29
2014 AO 0 50
2014 AO-03 0 34

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 AO 0 45
2017 AO-03 0 29
2014 AO-03 0 34

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 AO 18 45
2014 AO 16 50
2014 AO-03 17 34

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 AO 33 45
2017 AO-03 35 29
2014 AO 49 50
2014 AO-03 43 34

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 AO 27 45
2017 AO-03 27 29
2014 AO 18 50
2014 AO-03 21 34

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 AO 13 45

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 AO 63 46
2017 AO-03 62 29
2014 AO 54 50
2014 AO-03 48 34

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 AO 28 46
2017 AO-03 17 29
2014 AO 22 50
2014 AO-03 24 34

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 AO 13 46
2014 AO 10 50

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 AO 29 46
2017 AO-03 31 29
2014 AO 32 50
2014 AO-03 26 34

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 AO 13 46
2014 AO 10 50

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 AO 16 46
2014 AO 14 50
2014 AO-03 14 34

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 AO 11 46
2014 AO 14 50
2014 AO-03 14 34

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 AO 19 46
2014 AO 14 50
2014 AO-03 18 34

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 AO 32 39
2017 AO-03 26 26
2014 AO 23 43
2014 AO-03 24 29

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 AO 40 39
2017 AO-03 31 26
2014 AO 43 43
2014 AO-03 38 29

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 AO 74 39
2017 AO-03 77 26
2014 AO 50 43
2014 AO-03 51 29

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 AO 0 39
2017 AO-03 0 26

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AO 98 2 46
2017 AO-03 97 3 29

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 11 16 25 10 11 20 7 38 29 255
2017 AO-02 15 31 23 15 0 15 0 55 18 13
2017 AO-03 10 14 25 11 10 22 8 34 30 175
2017 AO-04 10 25 17 7 22 14 5 43 36 41
2017 AO-05 18 17 42 0 8 8 8 41 9 12
2014 AO 12 16 22 10 12 22 6 40 30 275
2014 AO-01 25 19 19 0 0 31 6 70 0 16
2014 AO-02 7 7 20 19 13 22 13 20 49 15
2014 AO-03 8 12 25 11 13 25 6 30 35 181
2014 AO-04 16 34 18 4 10 13 4 61 17 46
2014 AO-05 32 23 6 8 14 6 12 67 26 14

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 33 20 8 10 6 2 58 20 254
2017 AO-02 31 31 23 15 0 0 0 62 15 13
2017 AO-03 18 33 21 9 10 7 2 57 20 174
2017 AO-04 22 30 22 5 17 2 2 54 23 41
2017 AO-05 35 34 8 16 8 0 0 69 24 12
2014 AO 18 25 29 9 9 9 0 48 20 275
2014 AO-01 38 19 31 0 0 13 0 65 0 16
2014 AO-02 7 26 20 19 13 16 0 39 38 15
2014 AO-03 12 24 33 9 10 11 1 40 22 181
2014 AO-04 29 34 23 6 6 2 0 64 13 46
2014 AO-05 40 27 0 20 8 6 0 71 29 14
2011 AO 23 35 22 7 8 4 1 62 15 335
2011 AO-01 19 61 0 0 10 10 0 89 11 10
2011 AO-02 20 52 10 8 3 5 3 78 11 40
2011 AO-03 17 33 26 8 11 4 1 53 20 188
2011 AO-04 35 29 22 6 3 5 0 67 10 63
2011 AO-05 40 34 16 3 3 3 0 77 7 31
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 40 51 6 1 0 0 1 93 2 255
2017 AO-02 38 54 0 0 0 0 8 100 0 13
2017 AO-03 38 53 7 2 0 0 1 91 2 175
2017 AO-04 47 48 2 0 2 0 0 95 2 41
2017 AO-05 58 34 0 0 0 0 8 100 0 12
2014 AO 40 51 4 2 1 1 1 93 3 275
2014 AO-01 19 69 6 6 0 0 0 87 6 16
2014 AO-02 39 55 0 6 0 0 0 94 6 15
2014 AO-03 39 51 6 2 1 1 1 91 3 181
2014 AO-04 49 49 2 0 0 0 0 98 0 46
2014 AO-05 49 34 0 0 0 0 18 100 0 14
2011 AO 41 51 3 2 1 0 2 94 3 334
2011 AO-01 20 71 0 0 0 0 9 100 0 10
2011 AO-02 34 60 0 0 0 0 6 100 0 39
2011 AO-03 39 51 4 2 2 0 1 91 4 188
2011 AO-04 49 47 0 3 0 0 0 97 3 63
2011 AO-05 55 36 3 0 0 0 6 96 0 31
2008 AO 42 50 4 1 1 0 1 93 2 269
2008 AO-01 31 49 10 0 10 0 0 80 10 10
2008 AO-02 38 54 4 2 1 0 0 92 3 92
2008 AO-03 40 52 7 1 0 0 0 92 1 80
2008 AO-04 51 47 0 2 0 0 0 98 2 42
2008 AO-05 51 35 4 0 0 0 10 96 0 29

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 7 19 24 18 21 8 3 29 44 255
2017 AO-02 8 8 38 8 15 15 8 20 30 13
2017 AO-03 9 19 21 18 24 6 3 31 46 175
2017 AO-04 2 24 29 19 20 5 0 28 41 41
2017 AO-05 0 8 35 9 16 24 9 12 37 12
2014 AO 6 26 25 16 14 9 3 36 35 275
2014 AO-01 13 25 24 6 13 19 0 47 23 16
2014 AO-02 13 46 7 12 7 7 9 70 22 15
2014 AO-03 4 24 28 18 16 9 2 31 37 181
2014 AO-04 10 26 26 17 14 6 0 38 34 46
2014 AO-05 12 21 16 8 8 12 23 52 24 14
2011 AO 10 24 21 18 19 6 3 37 41 334
2011 AO-01 10 0 20 40 20 0 9 11 67 10
2011 AO-02 10 18 26 21 13 5 6 32 39 39
2011 AO-03 9 28 19 14 23 6 1 40 40 188
2011 AO-04 11 21 17 27 19 3 2 34 48 63
2011 AO-05 7 23 29 16 3 15 6 38 25 31

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 46 36 7 6 3 0 1 84 9 255
2017 AO-02 46 46 0 0 0 0 8 100 0 13
2017 AO-03 45 37 7 7 3 1 1 82 10 175
2017 AO-04 49 36 7 5 2 0 0 85 7 41
2017 AO-05 35 42 8 8 0 0 8 83 9 12
2014 AO 51 32 9 3 2 2 1 86 5 275
2014 AO-01 69 25 0 0 0 6 0 100 0 16
2014 AO-02 20 55 7 12 7 0 0 75 19 15
2014 AO-03 49 35 11 2 1 2 1 86 3 181
2014 AO-04 52 25 6 9 4 4 0 80 13 46
2014 AO-05 69 6 8 0 0 0 18 91 0 14
2011 AO 41 37 9 5 4 2 2 82 9 334
2011 AO-01 61 30 0 0 0 0 9 100 0 10
2011 AO-02 36 39 10 3 3 3 6 83 6 39
2011 AO-03 43 38 7 5 4 2 1 83 9 188
2011 AO-04 37 34 16 5 5 3 0 73 10 63
2011 AO-05 38 37 3 10 3 0 9 83 14 31
2008 AO 40 39 9 6 5 1 1 80 11 269
2008 AO-01 30 41 8 21 0 0 0 71 21 10
2008 AO-02 40 45 8 3 3 1 0 86 7 92
2008 AO-03 43 33 9 7 8 1 0 77 15 80
2008 AO-04 47 30 13 8 3 0 0 77 10 42
2008 AO-05 29 39 7 7 7 0 10 76 16 29

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 16 27 14 14 24 4 1 45 40 255
2017 AO-02 8 38 15 15 0 15 8 60 20 13
2017 AO-03 13 24 14 15 30 4 1 38 47 175
2017 AO-04 20 35 15 12 17 2 0 56 30 41
2017 AO-05 26 42 8 17 0 0 8 73 18 12
2014 AO 22 33 13 13 14 4 2 58 29 275
2014 AO-01 31 38 6 13 0 12 0 79 14 16
2014 AO-02 20 39 7 12 13 0 9 65 28 15
2014 AO-03 17 31 15 16 17 4 1 50 35 181
2014 AO-04 31 39 12 2 13 2 0 72 15 46
2014 AO-05 47 27 0 8 0 0 18 91 9 14
2011 AO 21 27 12 18 18 3 2 50 38 334
2011 AO-01 30 20 40 0 0 0 9 56 0 10
2011 AO-02 18 37 8 13 16 3 6 60 32 39
2011 AO-03 13 30 11 20 22 3 1 44 44 188
2011 AO-04 31 15 13 23 14 5 0 48 39 63
2011 AO-05 41 24 7 10 10 0 9 71 21 31
2008 AO 15 31 10 15 27 2 1 47 43 268
2008 AO-02 11 33 10 12 33 2 0 44 46 92
2008 AO-03 13 31 9 17 27 3 0 46 45 80
2008 AO-04 13 30 10 15 28 4 0 44 45 42
2008 AO-05 36 26 0 15 11 0 12 71 29 29
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AO 8 92 255
2017 AO-03 9 91 175
2014 AO 9 91 272
2014 AO-01 0 100 16
2014 AO-03 10 90 180

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 AO 30 20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 AO 90 20
2017 AO-03 93 15
2014 AO 92 25
2014 AO-03 94 17

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 AO 0 20
2017 AO-03 0 15
2014 AO 0 25
2014 AO-03 0 17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 AO 0 20
2017 AO-03 0 15
2014 AO 0 25
2014 AO-03 0 17

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 AO-03 0 15
2014 AO 0 25
2014 AO-03 0 17

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 AO 25 20
2014 AO 20 25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 AO 0 20
2017 AO-03 0 15
2014 AO 0 25
2014 AO-03 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 AO 0 20
2017 AO-03 0 15

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 AO-03 0 15
2014 AO-03 0 17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 AO 0 20
2017 AO-03 0 15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 AO 0 20
2017 AO-03 0 15
2014 AO 0 25
2014 AO-03 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 AO 34 20
2017 AO-03 33 15
2014 AO 36 25
2014 AO-03 41 17

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 AO 25 20
2014 AO 24 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 AO-03 0 15
2014 AO-03 0 17

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 AO 25 20
2014 AO 32 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 AO-03 0 15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 AO 25 20
2014 AO-03 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 AO 44 20
2017 AO-03 47 15
2014 AO 48 25
2014 AO-03 59 17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12
2014 AO 0 24
2014 AO-03 0 17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12
2014 AO 0 24
2014 AO-03 0 17

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12
2014 AO 0 24
2014 AO-03 0 17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12
2014 AO 0 24
2014 AO-03 0 17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 AO-03 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 AO 67 15
2017 AO-03 67 12
2014 AO 38 24

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 AO-03 0 12
2014 AO 0 24
2014 AO-03 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 AO 73 15
2017 AO-03 75 12
2014 AO 67 24
2014 AO-03 71 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 AO 0 15
2017 AO-03 0 12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AO 100 0 20
2017 AO-03 100 0 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 10 18 29 4 4 29 5 44 13 254
2017 AO-02 8 31 23 0 0 31 8 63 0 13
2017 AO-03 8 18 26 4 5 33 6 43 14 174
2017 AO-04 12 19 37 5 7 17 2 39 15 41
2017 AO-05 26 9 40 0 0 17 8 46 0 12
2014 AO 12 15 28 4 6 29 6 42 16 275
2014 AO-01 19 19 19 0 0 43 0 67 0 16
2014 AO-02 7 13 25 0 7 29 20 38 13 15
2014 AO-03 9 13 31 4 7 31 5 34 17 181
2014 AO-04 16 25 18 4 9 25 4 58 17 46
2014 AO-05 32 14 29 8 0 6 12 55 9 14

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 21 36 22 5 4 10 2 65 10 254
2017 AO-02 31 38 23 8 0 0 0 69 8 13
2017 AO-03 18 36 21 6 3 13 2 63 11 174
2017 AO-04 22 41 24 0 7 2 2 67 7 41
2017 AO-05 35 34 31 0 0 0 0 69 0 12
2014 AO 19 31 23 5 4 15 2 60 12 275
2014 AO-01 31 31 24 0 0 13 0 72 0 16
2014 AO-02 20 33 6 7 7 22 7 74 18 15
2014 AO-03 12 30 27 6 4 19 1 53 13 181
2014 AO-04 32 35 14 4 6 4 4 73 11 46
2014 AO-05 38 27 16 8 6 0 6 69 15 14
2011 AO 30 37 19 4 4 7 0 72 8 335
2011 AO-01 39 40 0 0 10 10 0 89 11 10
2011 AO-02 25 45 17 0 3 10 0 78 3 40
2011 AO-03 24 37 21 5 5 7 1 66 11 188
2011 AO-04 39 34 19 3 0 5 0 77 3 63
2011 AO-05 46 34 13 3 3 0 0 81 6 31
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 32 38 13 9 6 0 1 72 15 253
2017 AO-02 31 31 23 8 8 0 0 62 15 13
2017 AO-03 28 41 14 9 5 0 2 71 14 173
2017 AO-04 42 29 7 17 5 0 0 71 22 41
2017 AO-05 56 35 0 0 9 0 0 91 9 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 10 22 23 18 26 0 1 32 44 254
2017 AO-02 31 38 23 0 8 0 0 69 8 13
2017 AO-03 9 22 25 21 21 1 1 31 43 174
2017 AO-04 2 12 15 17 54 0 0 15 71 41
2017 AO-05 8 26 33 8 26 0 0 34 34 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 20 32 19 13 14 1 2 53 28 254
2017 AO-02 50 25 17 8 0 0 0 75 8 12
2017 AO-03 20 32 21 13 11 1 2 54 25 175
2017 AO-04 10 22 19 12 36 0 0 32 48 41
2017 AO-05 0 43 17 25 16 0 0 43 40 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 9 17 17 19 37 0 1 27 56 254
2017 AO-02 31 23 15 8 23 0 0 54 31 13
2017 AO-03 6 19 17 22 35 0 1 25 57 174
2017 AO-04 2 5 19 12 61 0 0 7 73 41
2017 AO-05 16 34 9 25 17 0 0 49 42 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 38 37 15 2 4 1 2 78 6 251
2017 AO-02 54 38 8 0 0 0 0 92 0 13
2017 AO-03 41 38 13 1 2 1 4 83 3 172
2017 AO-04 22 30 28 3 13 4 0 55 16 40
2017 AO-05 26 40 9 25 0 0 0 66 25 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 25 43 16 8 7 0 1 69 15 253
2017 AO-02 31 23 23 15 8 0 0 54 23 13
2017 AO-03 26 45 17 7 5 0 1 71 12 173
2017 AO-04 27 37 15 10 12 0 0 64 22 41
2017 AO-05 27 40 8 9 16 0 0 67 25 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 19 34 22 12 11 1 1 54 24 254
2017 AO-02 38 46 8 8 0 0 0 85 8 13
2017 AO-03 18 30 25 14 11 1 1 50 25 174
2017 AO-04 5 42 24 10 17 2 0 48 27 41
2017 AO-05 35 34 8 24 0 0 0 69 24 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 10 28 30 17 14 0 1 38 31 253
2017 AO-02 23 38 38 0 0 0 0 62 0 13
2017 AO-03 9 26 32 18 14 0 1 35 33 174
2017 AO-04 3 23 33 20 22 0 0 25 42 40
2017 AO-05 0 44 16 40 0 0 0 44 40 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 17 33 20 15 15 0 1 50 30 254
2017 AO-02 23 62 8 8 0 0 0 85 8 13
2017 AO-03 15 31 21 14 17 1 1 47 32 174
2017 AO-04 10 27 22 19 22 0 0 37 41 41
2017 AO-05 9 51 33 8 0 0 0 60 8 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 16 35 19 16 13 0 1 52 29 254
2017 AO-02 54 31 8 8 0 0 0 85 8 13
2017 AO-03 12 35 20 18 14 0 1 48 32 174
2017 AO-04 12 27 20 19 22 0 0 39 41 41
2017 AO-05 17 66 17 0 0 0 0 83 0 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 40 32 13 7 7 0 1 72 14 254
2017 AO-02 38 38 23 0 0 0 0 77 0 13
2017 AO-03 38 32 13 8 9 0 1 70 17 174
2017 AO-04 44 32 15 5 2 0 2 78 8 41
2017 AO-05 42 34 17 8 0 0 0 75 8 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 73 13 6 3 3 1 1 88 6 255
2017 AO-02 69 8 23 0 0 0 0 77 0 13
2017 AO-03 73 16 5 2 2 1 2 91 4 175
2017 AO-04 74 5 5 2 12 2 0 80 15 41
2017 AO-05 76 8 8 8 0 0 0 84 8 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 58 30 8 2 2 0 0 88 4 253
2017 AO-02 38 46 8 8 0 0 0 85 8 13
2017 AO-03 60 28 8 1 2 1 1 90 3 174
2017 AO-04 53 35 7 3 3 0 0 88 5 40
2017 AO-05 35 48 9 8 0 0 0 83 8 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 55 24 9 6 5 0 0 79 12 254
2017 AO-02 77 8 8 8 0 0 0 85 8 13
2017 AO-03 54 23 10 6 5 0 1 78 12 175
2017 AO-04 52 25 9 7 7 0 0 76 15 41
2017 AO-05 29 45 9 0 17 0 0 74 17 11

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 55 12 5 1 0 0 27 91 2 253
2017 AO-02 54 15 8 0 0 0 23 90 0 13
2017 AO-03 57 5 2 1 0 0 35 95 2 173
2017 AO-04 46 35 15 2 0 0 2 82 3 41
2017 AO-05 34 42 17 0 8 0 0 75 8 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 56 27 10 3 2 0 2 84 5 251
2017 AO-02 54 31 15 0 0 0 0 85 0 13
2017 AO-03 58 25 9 3 2 1 2 86 5 171
2017 AO-04 46 30 17 5 2 0 0 76 7 41
2017 AO-05 42 51 8 0 0 0 0 92 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 77 15 4 1 1 0 2 94 2 254
2017 AO-02 85 8 0 8 0 0 0 92 8 13
2017 AO-03 74 17 6 1 0 1 2 93 1 174
2017 AO-04 81 15 0 2 2 0 0 95 5 41
2017 AO-05 92 8 0 0 0 0 0 100 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 54 35 7 2 0 0 1 90 3 252
2017 AO-02 46 38 0 8 8 0 0 85 15 13
2017 AO-03 52 34 9 3 0 1 2 88 3 172
2017 AO-04 66 31 2 0 0 0 0 98 0 41
2017 AO-05 35 57 8 0 0 0 0 92 0 12

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 5 33 36 15 10 0 0 39 25 255
2017 AO-02 8 62 23 8 0 0 0 69 8 13
2017 AO-03 6 32 38 15 8 0 1 38 23 175
2017 AO-04 2 22 36 24 15 0 0 25 39 41
2017 AO-05 0 34 17 18 31 0 0 34 49 12

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 8 26 39 18 9 0 1 27 34 252
2017 AO-02 0 8 54 31 8 0 0 38 8 13
2017 AO-03 5 25 41 17 9 0 1 27 31 172
2017 AO-04 17 39 29 7 7 0 0 15 56 41
2017 AO-05 24 17 26 34 0 0 0 34 40 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 11 34 23 11 13 7 0 49 26 253
2017 AO-02 8 15 54 23 0 0 0 23 23 13
2017 AO-03 14 32 24 10 12 8 1 50 23 173
2017 AO-04 5 46 17 7 17 7 0 55 27 41
2017 AO-05 9 42 18 0 31 0 0 51 31 12

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 14 27 24 18 16 0 0 41 34 253
2017 AO-02 8 46 31 15 0 0 0 54 15 13
2017 AO-03 14 28 24 19 14 1 1 43 34 174
2017 AO-04 10 18 30 17 25 0 0 28 42 40
2017 AO-05 27 8 34 0 31 0 0 35 31 12
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AO 9 91 255
2017 AO-02 0 100 13
2017 AO-03 11 89 175
2014 AO 8 92 275
2014 AO-03 9 91 181
2014 AO-05 0 100 14

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AO 68 32 22
2017 AO-03 72 28 18
2014 AO 60 40 23
2014 AO-03 64 36 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 27 46 0 20 7 0 0 73 27 15
2017 AO-03 31 46 0 23 0 0 0 77 23 13
2014 AO 44 29 7 0 12 7 0 79 13 14
2014 AO-03 37 37 0 0 16 9 0 82 18 11
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 35 37 14 3 4 6 1 38 62 255
2017 AO-02 38 23 15 15 0 0 8 42 58 13
2017 AO-03 34 38 13 3 3 7 1 38 62 175
2017 AO-04 37 32 22 0 5 5 0 39 61 41
2017 AO-05 48 27 8 0 9 8 0 52 48 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 AO 10 146
2017 AO-03 12 100
2017 AO-04 4 23

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 AO 16 146
2017 AO-03 11 100
2017 AO-04 25 23

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 AO 6 146
2017 AO-03 3 100
2017 AO-04 8 23

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 AO 59 146
2017 AO-03 63 100
2017 AO-04 52 23

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 AO 4 146
2017 AO-03 5 100
2017 AO-04 0 23

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 AO 31 146
2017 AO-03 23 100
2017 AO-04 44 23

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 AO 25 50 12 8 3 2 142
2017 AO-03 24 52 11 7 3 2 97
2017 AO-04 35 34 17 4 4 4 23

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 7 13 25 14 18 3 20 25 42 146
2017 AO-03 8 13 28 14 18 1 18 26 40 100
2017 AO-04 0 8 17 21 21 0 33 12 63 24

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AO 4 9 22 15 27 5 17 17 54 147
2017 AO-03 4 11 26 12 25 2 20 19 48 100
2017 AO-04 0 8 13 21 33 8 17 11 72 24
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