2017 Public Service Employee Survey Results for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - AC

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 46 37 4 10 4 0 0 83 14 23
2017 AC-01 63 22 8 8 0 0 0 84 8 12
2014 AC 30 42 21 3 4 0 0 72 7 52
2014 AC-01 14 52 27 7 0 0 0 66 7 26
2014 AC-02 42 38 11 0 9 0 0 80 9 16
2011 AC 37 54 6 0 3 0 0 91 3 33
2011 AC-01 10 72 19 0 0 0 0 81 0 11
2008 AC 41 46 5 6 3 0 0 87 8 70

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 77 16 3 0 4 0 0 93 4 23
2017 AC-01 77 23 0 0 0 0 0 100 0 12
2014 AC 59 30 6 3 1 0 0 90 4 52
2014 AC-01 59 32 8 2 0 0 0 91 2 26
2014 AC-02 59 27 6 6 3 0 0 86 9 16
2011 AC 65 18 9 9 0 0 0 82 9 33
2011 AC-01 55 27 9 9 0 0 0 82 9 11
2008 AC 64 22 8 6 0 0 1 87 6 70

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 61 8 10 9 12 0 0 69 21 23
2017 AC-01 61 16 0 8 16 0 0 77 23 12
2014 AC 66 22 8 3 1 0 0 88 4 52
2014 AC-01 62 31 7 0 0 0 0 93 0 26
2014 AC-02 67 16 9 8 0 0 0 83 8 16
2011 AC 70 15 3 3 9 0 0 85 12 33
2011 AC-01 72 18 0 0 9 0 0 91 9 11
2008 AC 63 16 3 10 4 0 3 82 15 69

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 49 30 9 8 4 0 0 79 12 23
2017 AC-01 53 24 8 8 8 0 0 77 16 12
2014 AC 25 23 19 27 6 0 0 48 33 52
2014 AC-01 4 38 22 31 5 0 0 42 36 26
2014 AC-02 44 3 22 28 3 0 0 47 31 16
2011 AC 60 28 3 3 6 0 0 88 9 33
2011 AC-01 52 48 0 0 0 0 0 100 0 11

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 25 43 12 16 4 0 0 68 20 23
2017 AC-01 16 31 24 22 8 0 0 47 29 12
2014 AC 14 45 14 21 4 0 0 60 26 52
2014 AC-01 11 44 9 29 7 0 0 55 36 26
2014 AC-02 8 55 25 11 0 0 0 63 11 16
2011 AC 49 31 3 12 6 0 0 80 18 33
2011 AC-01 17 66 0 8 9 0 0 83 17 11
2008 AC 31 43 13 9 3 0 1 75 12 70

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 53 34 8 5 0 0 0 87 5 23
2017 AC-01 45 39 16 0 0 0 0 84 0 12
2014 AC 27 35 34 3 0 0 0 63 3 52
2014 AC-01 39 32 22 7 0 0 0 71 7 26
2014 AC-02 6 42 53 0 0 0 0 47 0 16
2011 AC 52 40 0 6 3 0 0 91 9 33
2011 AC-01 44 47 0 9 0 0 0 91 9 11
2008 AC 51 33 8 4 4 0 0 84 9 70

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 49 38 9 4 0 0 0 87 4 23
2017 AC-01 39 45 8 8 0 0 0 84 8 12
2014 AC 30 54 11 2 2 0 0 84 5 52
2014 AC-01 48 35 12 0 5 0 0 83 5 26
2014 AC-02 3 81 11 6 0 0 0 83 6 16
2011 AC 70 24 0 3 3 0 0 94 6 33
2011 AC-01 44 47 0 9 0 0 0 91 9 11
2008 AC 56 32 5 4 2 0 0 89 6 70

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 51 37 0 4 4 4 0 92 8 23
2017 AC-01 31 45 0 8 8 8 0 83 17 12
2014 AC 27 32 23 16 2 0 0 59 18 52
2014 AC-01 4 42 25 24 5 0 0 46 29 26
2014 AC-02 42 28 19 11 0 0 0 70 11 16

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 60 28 4 8 0 0 0 88 8 23
2017 AC-01 55 22 8 16 0 0 0 77 16 12
2014 AC 30 15 25 18 12 0 0 45 30 52
2014 AC-01 13 23 29 15 20 0 0 36 35 26
2014 AC-02 41 3 22 28 6 0 0 44 33 16
2011 AC 43 43 0 9 6 0 0 85 15 33
2011 AC-01 26 56 0 17 0 0 0 83 17 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 29 32 4 4 12 8 12 76 19 23
2017 AC-01 22 23 8 0 16 16 16 66 23 12
2014 AC 29 31 9 10 2 1 19 74 14 52
2014 AC-01 51 25 5 9 2 2 7 83 12 26
2014 AC-02 0 47 9 6 0 0 39 77 9 16
2011 AC 24 42 0 3 21 0 9 73 27 33
2011 AC-01 8 73 0 9 9 0 0 82 18 11
2008 AC 24 22 5 14 17 6 12 56 38 68

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 50 29 12 9 0 0 0 79 9 23
2017 AC-01 37 31 24 8 0 0 0 69 8 12
2014 AC 20 35 25 14 6 0 0 55 20 52
2014 AC-01 19 29 37 5 10 0 0 48 15 26
2014 AC-02 14 38 17 28 3 0 0 52 31 16
2011 AC 43 45 6 0 6 0 0 88 6 33
2011 AC-01 8 83 9 0 0 0 0 91 0 11
2008 AC 45 39 5 7 4 0 0 83 11 70

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 21 41 26 4 8 0 0 63 12 23
2017 AC-01 8 39 30 8 16 0 0 47 23 12
2014 AC 14 28 20 29 9 1 0 42 38 52
2014 AC-01 4 26 23 30 15 2 0 31 46 26
2014 AC-02 8 36 14 36 5 0 0 44 41 16
2011 AC 28 42 3 18 9 0 0 70 27 33
2011 AC-01 17 46 0 36 0 0 0 64 36 11

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 40 41 15 0 4 0 0 81 4 23
2017 AC-01 24 39 29 0 8 0 0 63 8 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 33 54 4 0 4 5 0 92 4 23
2017 AC-01 24 61 8 0 8 0 0 84 8 12
2014 AC 29 22 29 11 8 0 0 52 19 52
2014 AC-01 9 40 24 12 15 0 0 49 27 26
2014 AC-02 41 3 39 14 3 0 0 44 16 16
2011 AC 52 31 3 9 6 0 0 82 15 33
2011 AC-01 36 47 0 18 0 0 0 82 18 11
2008 AC 42 39 11 4 4 0 0 81 8 69

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 21 50 25 0 4 0 0 71 4 23
2017 AC-01 0 61 31 0 8 0 0 61 8 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 64 23 13 0 0 0 0 87 0 23
2017 AC-01 37 47 16 0 0 0 0 84 0 12
2014 AC 47 34 10 7 1 0 0 81 8 52
2014 AC-01 45 35 10 10 0 0 0 80 10 26
2014 AC-02 44 33 14 6 3 0 0 77 9 16
2011 AC 69 27 0 0 3 0 0 97 3 33
2011 AC-01 53 47 0 0 0 0 0 100 0 11

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 29 53 11 4 4 0 0 81 8 23
2017 AC-01 16 47 22 8 8 0 0 63 16 12
2014 AC 9 29 20 25 17 0 0 38 42 52
2014 AC-01 4 18 21 25 32 0 0 22 57 26
2014 AC-02 3 44 16 34 3 0 0 47 37 16
2011 AC 39 27 15 9 6 0 3 69 16 33
2011 AC-01 26 10 36 19 9 0 0 36 28 11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 30 32 14 11 13 0 0 63 24 23
2017 AC-01 8 39 16 22 16 0 0 47 37 12
2014 AC 12 30 17 23 17 0 0 42 40 52
2014 AC-01 9 21 23 22 25 0 0 30 47 26
2014 AC-02 3 47 8 28 14 0 0 50 43 16

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 43 42 7 4 4 0 0 85 8 23
2017 AC-01 24 47 14 8 8 0 0 71 16 12
2014 AC 10 30 36 14 10 0 0 40 24 51
2014 AC-01 4 22 39 20 15 0 0 26 35 26
2014 AC-02 3 46 35 8 9 0 0 48 17 15
2011 AC 55 27 6 6 6 0 0 82 12 33
2011 AC-01 27 55 10 9 0 0 0 81 9 11

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 45 42 13 0 0 0 0 87 0 23
2017 AC-01 16 69 16 0 0 0 0 84 0 12
2014 AC 24 54 17 4 1 0 0 78 6 52
2014 AC-01 33 38 22 7 0 0 0 71 7 26
2014 AC-02 3 83 11 0 3 0 0 86 3 16
2011 AC 62 27 6 0 6 0 0 88 6 33
2011 AC-01 36 55 9 0 0 0 0 91 0 11
2008 AC 51 35 4 5 4 0 0 86 10 70

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 47 39 14 0 0 0 0 86 0 23
2017 AC-01 46 47 8 0 0 0 0 92 0 12
2014 AC 24 61 11 1 1 0 2 87 2 52
2014 AC-01 36 52 7 0 0 0 5 93 0 26
2014 AC-02 11 78 8 3 0 0 0 89 3 16
2011 AC 28 33 24 3 9 0 3 63 12 33
2011 AC-01 18 55 27 0 0 0 0 73 0 11
2008 AC 19 29 21 20 10 0 1 49 30 70

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 5 23 24 38 9 0 0 48 28 23
2017 AC-01 0 16 16 69 0 0 0 69 16 12
2014 AC 14 40 21 23 1 1 0 24 55 52
2014 AC-01 15 46 32 5 2 0 0 7 61 26
2014 AC-02 17 31 8 44 0 0 0 44 47 16
2011 AC 13 27 36 18 3 0 3 22 41 33
2011 AC-01 9 27 56 8 0 0 0 8 36 11
2008 AC 17 33 24 15 6 1 4 22 52 70

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 4 8 13 29 34 4 8 71 14 23
2017 AC-01 8 8 16 24 22 8 16 59 20 12
2014 AC 17 26 23 12 20 2 0 33 44 52
2014 AC-01 20 29 34 4 11 2 0 16 50 26
2014 AC-02 20 25 11 8 36 0 0 44 44 16
2011 AC 13 23 27 15 12 0 9 30 40 33
2011 AC-01 9 17 46 10 18 0 0 28 26 11
2008 AC 9 15 33 19 17 1 5 38 26 69

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 4 19 29 33 8 7 0 45 25 23
2017 AC-01 8 16 47 16 0 14 0 18 27 12
2014 AC 17 30 20 10 17 2 4 28 50 51
2014 AC-01 16 36 27 7 4 5 5 13 57 25
2014 AC-02 22 17 16 8 36 0 0 44 39 16
2011 AC 21 30 36 6 3 0 3 9 53 33
2011 AC-01 18 47 26 10 0 0 0 10 64 11
2008 AC 15 33 24 10 10 2 5 22 52 70

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 4 9 25 35 23 4 0 61 13 23
2017 AC-01 8 8 23 24 30 8 0 58 17 12
2014 AC 1 22 26 24 21 0 6 48 24 50
2014 AC-01 0 17 38 24 9 0 12 37 20 26
2014 AC-02 3 15 14 29 38 0 0 67 18 15
2011 AC 13 13 38 24 6 3 3 32 28 32
2011 AC-01 8 20 38 26 0 8 0 28 31 11
2008 AC 16 33 19 13 15 0 4 29 51 70

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 0 4 46 35 4 4 7 43 4 23
2017 AC-01 0 0 39 31 8 8 14 50 0 12
2014 AC 10 30 33 6 19 1 1 25 41 52
2014 AC-01 15 32 40 7 4 0 2 11 48 26
2014 AC-02 3 22 33 0 39 3 0 40 26 16
2011 AC 27 12 30 12 9 0 9 23 43 33
2011 AC-01 18 0 46 10 17 0 10 30 20 11
2008 AC 20 32 25 8 14 0 2 22 53 68

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 9 0 17 37 23 4 11 69 11 23
2017 AC-01 8 0 8 31 24 8 22 78 11 12
2014 AC 6 21 24 17 21 6 5 43 30 52
2014 AC-01 5 21 28 22 12 7 5 39 29 26
2014 AC-02 3 28 13 11 36 3 6 51 34 16
2011 AC 18 15 24 24 3 6 9 33 39 33
2011 AC-01 9 28 18 27 0 18 0 33 46 11
2008 AC 11 17 21 27 17 1 5 47 31 70

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 6 13 22 40 7 12 0 53 21 23
2017 AC-01 0 8 24 45 0 23 0 59 10 12
2014 AC 13 28 28 7 20 3 1 28 43 52
2014 AC-01 10 24 52 7 7 0 0 14 34 26
2014 AC-02 14 31 6 3 39 8 0 45 49 16
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 63 8 4 12 13 0 0 71 25 23
2017 AC-01 61 8 8 8 16 0 0 69 23 12
2014 AC 60 20 3 1 2 2 12 93 3 51
2014 AC-01 49 22 2 0 2 5 20 95 3 26
2014 AC-02 72 14 6 3 0 0 6 91 3 15
2011 AC 65 22 0 0 9 0 3 90 10 32
2011 AC-01 61 29 0 0 9 0 0 91 9 11
2008 AC 58 17 8 8 4 0 4 78 13 70

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 16 45 16 5 8 9 0 68 15 23
2017 AC-01 0 61 16 0 16 8 0 66 17 12
2014 AC 12 24 23 10 6 9 15 48 22 52
2014 AC-01 11 22 28 15 4 20 0 42 24 26
2014 AC-02 6 23 16 8 11 0 36 44 30 16

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 36 45 11 0 8 0 0 81 8 23
2017 AC-01 0 71 14 0 16 0 0 71 16 12
2014 AC 34 33 17 9 8 0 0 67 16 52
2014 AC-01 19 36 17 19 9 0 0 55 28 26
2014 AC-02 47 28 16 0 9 0 0 75 9 16

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 26 41 15 13 4 0 0 68 17 23
2017 AC-01 16 39 22 16 8 0 0 55 24 12
2014 AC 13 43 20 17 6 1 0 57 23 52
2014 AC-01 14 35 25 26 0 0 0 49 26 26
2014 AC-02 8 59 13 9 11 0 0 67 20 16
2011 AC 31 42 6 9 8 3 0 76 18 33
2011 AC-01 10 63 10 0 17 0 0 73 17 11
2008 AC 30 33 11 15 5 6 0 67 22 70

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 24 17 13 4 8 34 0 62 18 23
2017 AC-01 8 16 8 8 16 45 0 43 43 12
2014 AC 10 29 17 17 10 18 0 47 33 52
2014 AC-01 9 29 27 21 10 4 0 40 32 26
2014 AC-02 3 31 5 14 11 36 0 53 39 16
2011 AC 41 18 9 9 12 12 0 67 23 33
2011 AC-01 18 27 9 0 27 20 0 56 33 11
2008 AC 27 28 17 9 4 15 0 65 14 70

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 9 15 27 8 8 34 0 36 24 23
2017 AC-01 0 0 23 16 16 45 0 0 57 12
2014 AC 2 10 27 27 12 18 3 15 50 52
2014 AC-01 2 11 36 29 10 7 5 15 44 26
2014 AC-02 0 3 14 28 16 36 3 4 73 16

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 44 43 14 0 0 0 0 86 0 23
2017 AC-01 22 71 8 0 0 0 0 92 0 12
2014 AC 27 47 17 7 1 0 0 74 9 52
2014 AC-01 16 51 22 11 0 0 0 67 11 26
2014 AC-02 39 39 14 6 3 0 0 78 9 16
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 30 39 11 13 8 0 0 68 21 23
2017 AC-01 16 39 14 16 16 0 0 55 31 12
2014 AC 14 28 24 7 10 17 1 50 20 52
2014 AC-01 11 38 15 10 19 5 2 53 31 26
2014 AC-02 5 16 34 6 3 36 0 34 13 16
2011 AC 49 33 6 6 6 0 0 82 12 33
2011 AC-01 37 36 8 10 9 0 0 73 19 11
2008 AC 34 37 15 11 3 0 0 71 14 70

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 43 32 13 8 4 0 0 75 12 23
2017 AC-01 16 45 16 16 8 0 0 61 23 12
2014 AC 35 29 23 6 4 2 0 65 11 52
2014 AC-01 18 36 30 4 7 5 0 57 11 26
2014 AC-02 47 24 14 11 3 0 0 71 14 16
2011 AC 46 43 3 6 3 0 0 89 9 33
2011 AC-01 27 56 8 9 0 0 0 83 9 11
2008 AC 40 30 14 10 6 0 0 71 15 70

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 38 38 9 11 4 0 0 76 15 23
2017 AC-01 16 47 8 22 8 0 0 63 29 12
2014 AC 33 29 18 13 7 0 0 62 20 52
2014 AC-01 14 48 12 19 7 0 0 62 26 26
2014 AC-02 47 11 28 6 9 0 0 58 14 16
2011 AC 58 30 0 3 9 0 0 88 12 33
2011 AC-01 45 36 0 0 18 0 0 82 18 11
2008 AC 34 37 12 13 3 1 0 71 16 70

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 91 4 0 5 0 0 0 95 5 23
2017 AC-01 92 8 0 0 0 0 0 100 0 12
2014 AC 74 17 4 0 3 0 2 93 3 51
2014 AC-01 81 9 0 0 5 0 5 95 5 26
2014 AC-02 69 25 6 0 0 0 0 94 0 15
2011 AC 79 12 6 3 0 0 0 91 3 33
2011 AC-01 82 8 10 0 0 0 0 90 0 11
2008 AC 76 10 6 1 4 0 3 89 6 69

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 63 25 8 0 4 0 0 88 4 23
2017 AC-01 61 16 16 0 8 0 0 77 8 12
2014 AC 28 15 20 9 6 7 15 55 20 52
2014 AC-01 13 17 17 12 9 7 25 44 31 26
2014 AC-02 47 11 17 6 6 6 8 68 13 16
2011 AC 46 30 6 0 12 0 6 81 13 33
2011 AC-01 27 64 0 0 9 0 0 91 9 11

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 56 23 5 8 4 4 0 82 12 23
2017 AC-01 24 45 0 16 8 8 0 75 25 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 51 14 20 8 8 0 0 64 16 23
2017 AC-01 24 16 30 16 16 0 0 39 31 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 43 29 20 0 8 0 0 72 8 23
2017 AC-01 16 39 29 0 16 0 0 55 16 12
2014 AC 40 21 27 1 7 3 0 64 8 52
2014 AC-01 23 29 27 2 12 7 0 56 15 26
2014 AC-02 56 14 28 0 3 0 0 69 3 16
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 29 27 16 9 4 15 0 66 15 23
2017 AC-01 8 46 23 8 8 8 0 58 17 12
2014 AC 11 36 23 12 15 2 0 49 28 52
2014 AC-01 11 30 27 17 10 5 0 43 28 26
2014 AC-02 3 47 19 5 26 0 0 50 31 16
2011 AC 37 27 15 6 12 3 0 66 18 33
2011 AC-01 18 37 8 8 18 10 0 61 30 11

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 35 48 13 0 4 0 0 83 4 23
2017 AC-01 37 39 16 0 8 0 0 77 8 12
2014 AC 13 31 13 24 17 2 0 45 42 52
2014 AC-01 11 21 14 27 22 5 0 34 51 26
2014 AC-02 3 44 16 20 16 0 0 47 37 16
2011 AC 32 34 12 3 15 3 0 68 19 32
2011 AC-01 11 39 20 0 20 11 0 55 22 10
2008 AC 34 31 18 9 4 4 0 68 13 70

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 17 36 24 4 4 15 0 63 9 23
2017 AC-01 0 39 37 8 8 8 0 43 17 12
2014 AC 7 32 13 25 19 3 1 40 46 52
2014 AC-01 4 16 22 27 22 7 2 22 54 26
2014 AC-02 3 44 5 26 22 0 0 47 48 16
2011 AC 15 36 21 6 15 6 0 55 22 33
2011 AC-01 18 26 28 9 9 10 0 49 20 11
2008 AC 13 31 24 15 7 9 0 49 24 70

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 36 29 12 4 4 15 0 76 9 23
2017 AC-01 23 39 14 8 8 8 0 68 17 12
2014 AC 4 32 12 17 28 7 0 39 48 52
2014 AC-01 0 27 14 15 32 12 0 31 53 26
2014 AC-02 0 36 5 25 31 3 0 37 57 16
2011 AC 26 31 13 9 15 6 0 60 26 32
2011 AC-01 18 27 18 8 18 10 0 50 30 11
2008 AC 22 32 23 6 8 8 0 59 16 70

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 21 43 19 4 4 5 4 70 9 23
2017 AC-01 8 47 30 8 8 0 0 55 16 12
2014 AC 7 31 19 16 22 6 0 39 40 52
2014 AC-01 7 26 22 16 22 7 0 36 41 26
2014 AC-02 3 39 16 14 29 0 0 41 42 16
2011 AC 31 27 18 12 9 3 0 60 22 33
2011 AC-01 18 36 18 9 9 10 0 60 20 11
2008 AC 14 43 18 16 6 4 0 59 22 70
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 28 63 9 0 0 0 0 91 0 23
2017 AC-01 30 63 8 0 0 0 0 92 0 12
2014 AC 28 28 25 11 7 1 0 57 18 52
2014 AC-01 12 35 31 10 12 0 0 47 22 26
2014 AC-02 39 25 20 14 3 0 0 64 17 16
2011 AC 22 54 9 6 9 0 0 76 15 33
2011 AC-01 18 64 0 18 0 0 0 82 18 11

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 43 38 15 0 0 4 0 85 0 23
2017 AC-01 31 31 30 0 0 8 0 68 0 12
2014 AC 29 37 19 7 2 6 0 70 10 52
2014 AC-01 10 46 17 10 5 12 0 64 17 26
2014 AC-02 39 33 22 6 0 0 0 72 6 16
2011 AC 50 32 9 0 6 3 0 85 6 33
2011 AC-01 27 45 9 0 9 10 0 80 10 11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 22 44 22 8 4 0 0 67 12 23
2017 AC-01 0 53 24 16 8 0 0 53 23 12
2014 AC 35 30 16 14 1 5 0 68 15 52
2014 AC-01 21 40 17 12 0 10 0 68 13 26
2014 AC-02 42 22 17 17 2 0 0 64 19 16
2011 AC 49 27 15 3 3 3 0 78 6 33
2011 AC-01 27 36 8 9 9 10 0 70 20 11
2008 AC 35 24 16 15 3 3 3 63 20 69

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 11 34 15 19 8 13 0 52 31 23
2017 AC-01 8 23 8 30 16 16 0 37 54 12
2014 AC 13 25 22 16 3 18 2 48 24 52
2014 AC-01 9 36 21 17 7 5 5 50 27 26
2014 AC-02 3 13 31 16 0 36 0 25 26 16
2011 AC 18 36 18 6 9 13 0 62 17 33
2011 AC-01 8 36 18 0 18 20 0 55 23 11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 24 26 26 4 4 12 4 59 9 23
2017 AC-01 14 24 23 8 8 24 0 49 20 12
2014 AC 10 26 22 7 14 19 2 45 27 52
2014 AC-01 9 35 27 12 8 7 2 49 22 26
2014 AC-02 6 14 17 4 23 36 0 31 42 16
2011 AC 18 27 12 9 12 16 6 58 27 33
2011 AC-01 17 36 8 0 18 20 0 67 23 11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 53 19 0 17 8 4 0 74 26 23
2017 AC-01 61 0 0 16 16 8 0 66 34 12
2014 AC 56 18 9 3 3 6 6 83 7 52
2014 AC-01 47 17 9 2 5 10 10 80 9 26
2014 AC-02 64 17 9 6 0 2 2 85 6 16

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 56 29 11 0 4 0 0 85 4 23
2017 AC-01 47 31 14 0 8 0 0 78 8 12
2014 AC 60 21 10 3 0 1 5 86 3 52
2014 AC-01 57 17 14 2 0 0 10 82 2 26
2014 AC-02 59 30 6 6 0 0 0 89 6 16
2011 AC 67 24 3 3 3 0 0 91 6 33
2011 AC-01 64 18 8 9 0 0 0 82 9 11
2008 AC 67 25 6 0 1 0 1 92 1 70

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 45 33 11 4 4 4 0 81 8 23
2017 AC-01 16 39 22 8 8 8 0 59 17 12
2014 AC 29 16 19 12 21 2 0 46 35 52
2014 AC-01 9 24 33 7 25 2 0 34 33 26
2014 AC-02 47 5 9 20 19 0 0 53 39 16
2011 AC 41 19 13 22 6 0 0 60 28 32
2011 AC-01 39 21 11 19 10 0 0 60 29 10
2008 AC 20 43 18 12 4 3 0 64 17 70

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 16 31 20 12 12 9 0 52 26 23
2017 AC-01 8 22 24 23 16 8 0 32 42 12
2014 AC 11 22 20 18 10 16 3 41 34 52
2014 AC-01 12 31 17 22 14 0 4 45 37 26
2014 AC-02 6 8 27 11 9 36 3 23 32 16
2011 AC 24 18 18 15 12 3 9 48 30 33
2011 AC-01 17 20 9 17 18 10 10 45 44 11
2008 AC 14 33 27 15 7 1 3 49 22 70

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 24 34 26 8 4 4 0 61 12 23
2017 AC-01 8 39 22 16 8 8 0 51 25 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 50 42 4 0 4 0 0 92 4 23
2017 AC-01 39 53 0 0 8 0 0 92 8 12
2014 AC 41 20 22 10 3 3 0 63 14 52
2014 AC-01 25 27 26 12 5 5 0 55 18 26
2014 AC-02 50 8 26 11 3 2 0 59 15 16

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 47 38 11 0 4 0 0 85 4 23
2017 AC-01 24 47 22 0 8 0 0 71 8 12
2014 AC 33 31 20 10 3 2 0 66 13 52
2014 AC-01 16 48 17 9 5 5 0 68 15 26
2014 AC-02 44 17 22 14 3 0 0 61 16 16
2011 AC 50 30 9 0 6 6 0 85 6 33
2011 AC-01 46 27 8 0 9 10 0 81 10 11

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 67 29 0 4 0 0 0 96 4 23
2017 AC-01 53 39 0 8 0 0 0 92 8 12
2014 AC 32 36 16 11 5 1 0 68 16 52
2014 AC-01 16 50 19 10 5 0 0 66 15 26
2014 AC-02 39 28 9 16 6 2 0 68 23 16
2011 AC 49 33 6 0 12 0 0 82 12 33
2011 AC-01 37 36 8 0 18 0 0 73 18 11
2008 AC 40 43 13 3 0 0 0 83 3 69

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 51 36 0 8 5 0 0 87 13 23
2017 AC-01 30 55 0 16 0 0 0 84 16 12
2014 AC 32 12 32 8 14 2 0 45 22 52
2014 AC-01 11 19 48 5 15 2 0 31 20 26
2014 AC-02 42 8 19 14 14 3 0 51 29 16
2011 AC 43 33 12 3 9 0 0 76 12 33
2011 AC-01 18 45 18 9 9 0 0 64 18 11

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 50 38 5 4 4 0 0 87 8 23
2017 AC-01 37 47 0 8 8 0 0 84 16 12
2014 AC 27 23 23 18 8 0 0 50 26 52
2014 AC-01 5 33 41 12 10 0 0 37 22 26
2014 AC-02 42 16 6 31 6 0 0 58 37 16
2011 AC 40 42 3 6 9 0 0 82 15 33
2011 AC-01 18 64 0 9 9 0 0 82 18 11
2008 AC 38 43 4 9 5 0 0 82 14 70

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 46 26 8 4 9 8 0 78 14 23
2017 AC-01 30 24 16 8 8 16 0 63 18 12
2014 AC 14 21 44 8 7 4 2 38 15 52
2014 AC-01 5 29 36 7 12 7 5 38 21 26
2014 AC-02 6 17 61 11 3 2 0 23 14 16
2011 AC 43 30 6 3 12 6 0 78 16 33
2011 AC-01 18 45 9 0 18 10 0 70 20 11
2008 AC 36 30 10 7 8 6 3 73 16 69
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 AC 21 63 16 23
2017 AC-01 23 61 16 12
2014 AC 12 56 32 52
2014 AC-01 7 72 21 26
2014 AC-02 22 28 50 16
2011 AC 29 40 31 33
2011 AC-01 17 45 38 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AC 25 75 23
2017 AC-01 39 61 12
2014 AC 26 74 52
2014 AC-01 26 74 26
2014 AC-02 31 69 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 25 16 18 4 4 33 0 62 12 23
2017 AC-01 0 14 16 8 8 55 0 31 35 12
2014 AC 9 20 18 7 18 28 0 41 35 52
2014 AC-01 9 29 18 0 22 22 0 49 28 26
2014 AC-02 3 14 11 17 19 36 0 25 57 16

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 33 35 10 0 4 18 0 83 5 23
2017 AC-01 8 61 0 0 8 24 0 90 10 12
2014 AC 25 25 14 12 16 10 0 55 30 52
2014 AC-01 11 36 7 10 17 19 0 58 33 26
2014 AC-02 39 11 14 17 19 0 0 50 36 16
2011 AC 40 35 9 0 6 9 0 83 6 33
2011 AC-01 18 44 19 0 9 10 0 69 10 11
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 16 42 26 11 5 0 0 58 16 23
2017 AC-01 23 31 23 22 0 0 0 55 22 12
2014 AC 21 30 26 4 2 17 0 61 8 52
2014 AC-01 26 36 31 2 0 5 0 65 2 26
2014 AC-02 11 23 19 8 3 36 0 52 18 16
2011 AC 31 40 9 6 0 9 6 83 7 33
2011 AC-01 18 37 18 8 0 18 0 67 10 11
2008 AC 24 43 14 8 5 0 5 71 14 70

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 4 30 16 16 4 25 5 49 28 23
2017 AC-01 0 16 14 23 8 39 0 26 51 12
2014 AC 6 25 15 16 12 10 17 41 38 52
2014 AC-01 0 34 19 7 19 19 2 43 33 26
2014 AC-02 9 14 5 25 8 0 39 37 54 16
2011 AC 9 31 27 6 6 19 3 51 15 33
2011 AC-01 0 36 37 18 0 10 0 39 20 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 26 41 13 9 4 7 0 72 14 23
2017 AC-01 8 47 16 8 8 14 0 64 18 12
2014 AC 13 35 22 9 3 18 0 59 15 52
2014 AC-01 13 46 17 17 7 0 0 59 24 26
2014 AC-02 6 22 29 2 0 42 0 47 4 16
2011 AC 40 27 9 6 6 6 6 76 14 33
2011 AC-01 27 36 8 18 0 10 0 70 20 11
2008 AC 30 38 14 3 4 9 2 76 8 69

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 24 25 19 0 8 24 0 65 10 23
2017 AC-01 8 39 0 0 16 37 0 75 25 12
2014 AC 9 30 26 9 7 19 0 48 19 52
2014 AC-01 8 36 34 7 15 0 0 44 22 26
2014 AC-02 0 25 20 14 0 42 0 43 23 16
2011 AC 34 24 18 3 6 9 6 68 11 33
2011 AC-01 27 27 18 9 9 10 0 60 20 11
2008 AC 31 36 15 1 3 11 3 78 5 70
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 29 8 0 4 4 50 5 83 17 23
2017 AC-01 0 16 0 8 8 69 0 50 50 12
2014 AC 9 16 24 6 10 33 2 39 24 52
2014 AC-01 7 26 19 12 7 24 5 47 27 26
2014 AC-02 3 6 26 0 17 49 0 16 33 16

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 29 43 0 0 4 24 0 95 5 23
2017 AC-01 0 53 0 0 8 39 0 87 13 12
2014 AC 24 27 22 7 12 5 2 55 21 52
2014 AC-01 7 38 19 15 12 4 5 50 30 26
2014 AC-02 39 14 25 0 17 5 0 56 18 16
2011 AC 41 37 12 3 3 3 0 81 6 32
2011 AC-01 31 49 0 10 10 0 0 80 20 10
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 26 18 12 20 25 0 0 44 44 23
2017 AC-01 14 16 16 23 31 0 0 30 55 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 10 40 33 12 5 0 0 50 17 23
2017 AC-01 8 45 23 24 0 0 0 53 24 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 21 43 24 0 13 0 0 63 13 23
2017 AC-01 22 24 39 0 16 0 0 45 16 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 32 30 25 4 9 0 0 62 13 23
2017 AC-01 31 37 16 8 8 0 0 69 16 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 41 35 4 4 5 0 11 85 10 23
2017 AC-01 31 37 8 8 0 0 16 81 9 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 50 25 8 8 9 0 0 75 17 23
2017 AC-01 53 24 8 8 8 0 0 77 16 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 33 41 18 4 4 0 0 75 8 23
2017 AC-01 30 31 23 8 8 0 0 61 16 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 28 46 17 9 0 0 0 74 9 23
2017 AC-01 30 39 24 8 0 0 0 69 8 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 19 53 16 4 8 0 0 72 12 23
2017 AC-01 8 53 16 8 16 0 0 61 23 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 25 53 12 0 10 0 0 79 10 23
2017 AC-01 31 45 24 0 0 0 0 76 0 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 66 18 4 4 4 0 3 87 9 23
2017 AC-01 69 16 8 8 0 0 0 84 8 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 59 15 8 0 12 4 3 79 13 23
2017 AC-01 45 8 16 0 23 8 0 58 25 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 56 28 8 4 4 0 0 84 8 23
2017 AC-01 29 39 16 8 8 0 0 69 16 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 44 31 10 4 12 0 0 75 16 23
2017 AC-01 22 47 0 8 23 0 0 69 31 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 50 13 8 0 4 0 26 84 5 23
2017 AC-01 45 8 8 0 8 0 31 77 11 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 63 19 0 6 0 0 12 93 7 23
2017 AC-01 55 30 0 0 0 0 16 100 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 61 25 9 0 5 0 0 86 5 23
2017 AC-01 61 31 8 0 0 0 0 92 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 57 24 8 11 0 0 0 81 11 23
2017 AC-01 61 31 8 0 0 0 0 92 0 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 19 34 30 8 9 0 0 53 17 23
2017 AC-01 0 53 23 16 8 0 0 53 23 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 13 16 26 34 10 0 0 45 29 23
2017 AC-01 8 23 16 39 14 0 0 53 31 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 36 38 4 18 0 4 0 77 19 23
2017 AC-01 8 61 8 16 0 8 0 75 17 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 20 56 4 16 0 4 0 79 17 23
2017 AC-01 8 53 8 23 0 8 0 66 25 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AC 26 74 23
2014 AC 11 89 51
2014 AC-01 21 79 25
2014 AC-02 0 100 16
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 27 11 25 25 13 0 0 27 73 23
2017 AC-01 22 8 31 24 16 0 0 22 78 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 AC 16 18
2017 AC-01 10 10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AC 67 18
2017 AC-01 60 10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AC 11 18
2017 AC-01 10 10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 AC 33 18
2017 AC-01 10 10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 AC 11 18
2017 AC-01 0 10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 AC 51 18
2017 AC-01 60 10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 AC 0 33 28 18 5 16 18
2017 AC-01 0 20 30 10 10 30 10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 28 27 18 5 11 7 5 62 18 18
2017 AC-01 20 30 10 10 20 0 10 56 33 10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AC 5 5 25 21 32 7 5 11 61 18
2017 AC-01 0 10 10 30 50 0 0 10 80 10
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