2017 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 56 4 9 0 0 0 87 9 22
2017 Federal regulators 41 53 2 2 3 0 0 93 5 60
2017 Compliance, inspection and enforcement 54 37 2 7 0 0 0 91 7 41
2017 Communications or public affairs 31 48 3 12 6 0 0 78 18 61
2017 Access to information and privacy 44 45 7 4 0 0 0 89 4 26
2017 Science and technology 64 30 6 0 0 0 0 94 0 27
2017 Legal services 50 34 8 4 4 0 0 84 8 52
2017 Administration and operations 43 36 11 7 3 1 0 79 10 177
2017 Human resources 48 49 0 0 3 0 0 97 3 39
2017 Financial management 51 31 15 2 2 0 0 82 3 61
2017 Information management 24 57 14 5 0 0 0 82 5 21
2017 Information technology 54 33 7 4 2 0 0 88 6 51
2017 Policy 56 31 5 4 3 0 0 88 7 57
2017 Project management 35 49 4 4 8 0 0 84 12 41
2017 Other services to the public 43 39 11 7 0 0 0 82 7 25
2017 None of the above 40 39 4 9 6 2 0 81 15 50
2014 Client contact centre 27 53 7 10 3 0 0 80 13 30
2014 Federal regulators 38 44 8 6 3 0 0 83 10 63
2014 Compliance, inspection and enforcement 40 42 9 7 2 0 0 82 9 45
2014 Communications or public affairs 40 43 10 6 1 0 0 82 7 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 6 0 6 0 0 88 6 16
2014 Legal services 59 30 7 2 1 0 0 90 3 86
2014 Administration and operations 39 33 12 12 4 0 0 72 16 288
2014 Human resources 44 46 2 6 2 0 0 90 8 50
2014 Financial management 45 43 8 4 0 0 0 88 4 51
2014 Information management 28 41 10 21 0 0 0 69 21 29
2014 Information technology 49 44 3 4 0 0 0 93 4 68
2014 Other services to the public 38 40 15 5 3 0 0 78 8 40
2014 None of the above 45 30 12 8 5 0 0 75 13 138

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 59 6 5 0 5 0 89 5 22
2017 Federal regulators 34 31 20 8 7 0 0 65 15 60
2017 Compliance, inspection and enforcement 49 24 14 8 3 2 0 74 11 41
2017 Communications or public affairs 32 43 3 9 14 0 0 74 23 61
2017 Access to information and privacy 34 36 14 16 0 0 0 70 16 26
2017 Science and technology 54 32 2 4 8 0 0 86 12 27
2017 Legal services 48 34 9 8 2 0 0 82 10 52
2017 Administration and operations 36 34 12 11 7 1 0 70 18 177
2017 Human resources 40 37 18 2 3 0 0 77 5 39
2017 Financial management 57 23 11 5 4 0 0 80 9 61
2017 Information management 33 33 15 13 5 0 0 67 18 21
2017 Information technology 48 29 11 10 2 0 0 77 12 51
2017 Policy 41 36 7 7 7 1 0 78 15 57
2017 Project management 29 31 8 8 21 3 0 61 31 41
2017 Other services to the public 43 19 23 11 4 0 0 62 15 25
2017 None of the above 31 46 4 12 7 0 0 77 19 51

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 58 38 4 0 0 0 0 96 0 22
2017 Federal regulators 61 29 7 2 2 0 0 90 4 58
2017 Compliance, inspection and enforcement 59 31 8 2 0 0 0 90 2 41
2017 Communications or public affairs 42 43 4 6 4 0 0 85 11 61
2017 Access to information and privacy 54 39 7 0 0 0 0 93 0 26
2017 Science and technology 76 24 0 0 0 0 0 100 0 27
2017 Legal services 65 29 6 0 0 0 0 94 0 52
2017 Administration and operations 56 31 9 1 2 0 0 88 3 177
2017 Human resources 58 37 2 3 0 0 0 95 3 38
2017 Financial management 66 23 10 0 2 0 0 88 2 61
2017 Information management 51 44 5 0 0 0 0 95 0 21
2017 Information technology 60 32 9 0 0 0 0 91 0 51
2017 Policy 68 27 3 0 2 0 0 95 2 57
2017 Project management 71 17 4 6 2 0 0 88 8 41
2017 Other services to the public 54 29 13 3 0 0 0 84 3 25
2017 None of the above 57 33 10 0 0 0 0 90 0 51
2014 Client contact centre 63 13 23 0 0 0 0 77 0 30
2014 Federal regulators 62 33 2 2 2 0 0 95 3 63
2014 Compliance, inspection and enforcement 67 29 4 0 0 0 0 96 0 45
2014 Communications or public affairs 62 28 6 3 1 0 0 90 4 68
2014 Access to information and privacy 59 27 7 2 5 0 0 86 7 44
2014 Science and technology 81 6 13 0 0 0 0 88 0 16
2014 Legal services 84 13 3 0 0 0 0 97 0 86
2014 Administration and operations 64 23 8 3 1 0 0 88 5 288
2014 Human resources 78 16 4 2 0 0 0 94 2 50
2014 Financial management 76 18 6 0 0 0 0 94 0 51
2014 Information management 59 28 10 0 0 0 3 89 0 29
2014 Information technology 68 29 3 0 0 0 0 97 0 68
2014 Other services to the public 73 20 5 3 0 0 0 93 3 40
2014 None of the above 65 24 6 2 2 1 0 90 4 138

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 34 14 4 0 0 0 82 4 22
2017 Federal regulators 39 47 8 5 0 0 0 86 5 57
2017 Compliance, inspection and enforcement 57 29 10 5 0 0 0 86 5 41
2017 Communications or public affairs 36 43 8 4 8 0 0 79 12 61
2017 Access to information and privacy 44 53 0 4 0 0 0 96 4 26
2017 Science and technology 77 18 5 0 0 0 0 95 0 27
2017 Legal services 51 39 4 6 0 0 0 89 6 52
2017 Administration and operations 49 31 10 8 2 1 0 80 10 177
2017 Human resources 54 39 4 0 3 0 0 93 3 38
2017 Financial management 55 31 8 6 0 0 0 86 6 61
2017 Information management 23 64 4 9 0 0 0 87 9 21
2017 Information technology 52 35 9 2 2 0 0 88 4 51
2017 Policy 57 25 7 5 5 0 0 82 11 57
2017 Project management 47 25 19 4 5 0 0 72 9 41
2017 Other services to the public 46 36 11 7 0 0 0 82 7 25
2017 None of the above 42 38 7 9 4 0 0 80 13 51
2014 Client contact centre 40 40 13 3 3 0 0 80 7 30
2014 Federal regulators 40 43 3 13 2 0 0 83 14 63
2014 Compliance, inspection and enforcement 48 39 7 5 2 0 0 86 7 44
2014 Communications or public affairs 47 41 6 4 1 0 0 88 6 68
2014 Access to information and privacy 48 23 11 11 7 0 0 70 18 44
2014 Science and technology 56 19 19 0 6 0 0 75 6 16
2014 Legal services 73 21 3 0 2 0 0 94 2 86
2014 Administration and operations 46 32 10 8 3 0 0 78 11 288
2014 Human resources 54 32 8 2 2 0 2 88 4 50
2014 Financial management 61 25 10 2 2 0 0 86 4 51
2014 Information management 34 45 10 7 0 0 3 82 7 29
2014 Information technology 53 43 3 1 0 0 0 96 1 68
2014 Other services to the public 45 35 18 0 3 0 0 80 3 40
2014 None of the above 52 28 10 5 5 0 0 80 10 138

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 34 19 0 0 0 0 81 0 22
2017 Federal regulators 38 27 17 11 5 2 0 67 16 59
2017 Compliance, inspection and enforcement 48 30 14 8 0 0 0 78 8 41
2017 Communications or public affairs 37 28 15 13 7 0 0 65 21 61
2017 Access to information and privacy 37 40 19 4 0 0 0 77 4 26
2017 Science and technology 68 12 6 6 9 0 0 80 15 27
2017 Legal services 60 10 16 10 4 0 0 70 14 52
2017 Administration and operations 43 29 17 6 5 1 0 73 10 177
2017 Human resources 43 33 17 3 3 2 0 77 6 39
2017 Financial management 54 27 5 10 3 1 0 82 13 61
2017 Information management 57 34 5 5 0 0 0 91 5 21
2017 Information technology 66 16 15 0 4 0 0 82 4 51
2017 Policy 48 30 12 4 7 0 0 77 11 57
2017 Project management 35 21 20 11 13 0 0 56 24 41
2017 Other services to the public 48 26 7 12 8 0 0 73 20 25
2017 None of the above 45 28 9 2 14 2 0 74 16 50
2014 Client contact centre 37 27 30 3 3 0 0 63 7 30
2014 Federal regulators 37 32 19 8 5 0 0 68 13 63
2014 Compliance, inspection and enforcement 56 20 13 4 7 0 0 76 11 45
2014 Communications or public affairs 38 38 9 9 4 1 0 78 13 68
2014 Access to information and privacy 34 20 16 18 11 0 0 55 30 44
2014 Science and technology 44 38 0 0 19 0 0 81 19 16
2014 Legal services 58 29 7 6 0 0 0 87 6 86
2014 Administration and operations 39 30 13 10 8 0 0 69 18 288
2014 Human resources 42 26 14 14 2 2 0 69 16 50
2014 Financial management 57 29 12 0 2 0 0 86 2 51
2014 Information management 34 31 21 7 3 3 0 68 11 29
2014 Information technology 54 24 18 3 1 0 0 78 4 68
2014 Other services to the public 43 30 13 10 5 0 0 73 15 40
2014 None of the above 36 28 17 9 8 3 1 65 17 138

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 44 14 0 0 0 0 86 0 22
2017 Federal regulators 38 32 15 12 4 0 0 70 15 59
2017 Compliance, inspection and enforcement 51 32 13 5 0 0 0 83 5 41
2017 Communications or public affairs 38 32 11 15 4 0 0 70 19 61
2017 Access to information and privacy 37 42 12 9 0 0 0 79 9 26
2017 Science and technology 72 10 3 6 9 0 0 82 15 27
2017 Legal services 54 23 10 9 4 0 0 77 13 51
2017 Administration and operations 44 29 17 4 5 1 0 74 9 177
2017 Human resources 46 41 5 5 3 0 0 87 8 39
2017 Financial management 58 23 11 6 2 0 0 81 8 61
2017 Information management 53 37 10 0 0 0 0 90 0 21
2017 Information technology 56 28 12 0 4 0 0 84 4 50
2017 Policy 43 36 8 7 6 0 0 79 13 57
2017 Project management 32 29 18 13 8 0 0 61 21 41
2017 Other services to the public 49 21 10 20 0 0 0 70 20 25
2017 None of the above 48 26 8 8 10 0 0 74 18 51
2014 Client contact centre 37 30 23 7 3 0 0 67 10 30
2014 Federal regulators 38 35 8 14 5 0 0 73 19 63
2014 Compliance, inspection and enforcement 56 20 9 11 4 0 0 76 16 45
2014 Communications or public affairs 40 37 12 10 0 1 0 78 10 68
2014 Access to information and privacy 32 25 14 18 11 0 0 57 30 44
2014 Science and technology 44 31 6 0 19 0 0 75 19 16
2014 Legal services 60 27 3 8 1 0 0 87 9 86
2014 Administration and operations 39 33 12 11 6 0 0 71 17 288
2014 Human resources 42 28 12 14 0 2 2 73 15 50
2014 Financial management 57 27 10 6 0 0 0 84 6 51
2014 Information management 34 38 17 7 3 0 0 72 10 29
2014 Information technology 56 28 15 1 0 0 0 84 1 68
2014 Other services to the public 43 33 10 8 8 0 0 75 15 40
2014 None of the above 37 28 15 12 7 1 0 65 19 137

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 36 30 9 0 0 0 61 9 22
2017 Federal regulators 37 19 25 12 7 0 0 56 19 59
2017 Compliance, inspection and enforcement 46 20 18 9 5 0 2 68 14 41
2017 Communications or public affairs 31 27 13 9 16 3 0 60 26 61
2017 Access to information and privacy 33 24 25 11 4 4 0 59 15 26
2017 Science and technology 58 24 8 0 11 0 0 82 11 27
2017 Legal services 50 15 21 6 9 0 0 64 14 52
2017 Administration and operations 42 17 20 12 6 4 0 61 18 177
2017 Human resources 38 24 9 10 14 5 0 65 25 39
2017 Financial management 51 23 10 7 3 6 0 79 10 61
2017 Information management 42 18 21 10 0 9 0 66 11 21
2017 Information technology 50 25 15 1 6 0 2 77 7 51
2017 Policy 44 19 15 8 5 8 0 69 15 57
2017 Project management 31 16 23 12 18 0 0 47 30 41
2017 Other services to the public 46 31 4 8 11 0 0 77 19 25
2017 None of the above 42 16 11 9 17 2 3 61 27 50
2014 Client contact centre 30 13 33 13 7 0 3 45 21 30
2014 Federal regulators 29 24 16 8 10 3 10 61 20 62
2014 Compliance, inspection and enforcement 53 13 4 18 9 0 2 68 27 45
2014 Communications or public affairs 41 19 18 9 9 4 0 63 18 68
2014 Access to information and privacy 34 11 14 14 25 0 2 47 40 44
2014 Science and technology 44 13 6 19 19 0 0 56 38 16
2014 Legal services 53 15 16 6 5 3 1 72 11 86
2014 Administration and operations 39 20 13 16 9 2 1 61 26 288
2014 Human resources 32 26 18 6 16 2 0 59 22 50
2014 Financial management 57 16 16 6 2 4 0 76 8 51
2014 Information management 34 21 10 17 10 7 0 59 30 29
2014 Information technology 44 25 15 7 6 3 0 71 14 68
2014 Other services to the public 48 15 18 10 8 3 0 64 18 40
2014 None of the above 32 20 17 12 11 4 4 56 25 138
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 34 10 0 0 5 0 89 0 22
2017 Federal regulators 35 34 9 10 5 2 5 74 16 60
2017 Compliance, inspection and enforcement 54 19 12 5 2 0 7 78 8 41
2017 Communications or public affairs 36 39 14 3 5 3 0 77 8 61
2017 Access to information and privacy 43 41 16 0 0 0 0 84 0 26
2017 Science and technology 53 25 0 3 7 7 4 88 12 27
2017 Legal services 59 25 8 2 4 0 2 85 6 52
2017 Administration and operations 54 23 11 4 3 4 1 80 8 177
2017 Human resources 53 25 14 3 3 0 2 80 5 39
2017 Financial management 60 27 4 3 2 5 0 91 5 61
2017 Information management 52 29 5 5 4 0 6 86 9 21
2017 Information technology 48 36 9 3 4 0 0 84 7 50
2017 Policy 50 35 3 5 6 0 2 86 11 57
2017 Project management 38 18 10 22 13 0 0 56 34 41
2017 Other services to the public 44 22 17 7 4 0 6 70 12 25
2017 None of the above 49 23 11 6 6 0 4 75 13 51
2014 Client contact centre 60 23 7 10 0 0 0 83 10 30
2014 Federal regulators 41 22 14 6 5 2 10 71 13 63
2014 Compliance, inspection and enforcement 49 24 4 9 7 2 4 79 17 45
2014 Communications or public affairs 44 40 6 7 0 1 1 86 8 68
2014 Access to information and privacy 57 18 11 5 5 0 5 79 10 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 64 24 11 0 1 0 1 88 1 85
2014 Administration and operations 49 26 11 6 5 1 2 77 11 288
2014 Human resources 58 28 6 4 4 0 0 86 8 50
2014 Financial management 55 31 10 0 2 0 2 88 2 51
2014 Information management 41 41 7 7 3 0 0 83 10 29
2014 Information technology 60 29 7 1 1 0 0 90 3 68
2014 Other services to the public 46 31 5 10 0 0 8 83 11 39
2014 None of the above 48 27 7 7 5 1 5 80 12 137

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 40 10 5 0 0 0 84 5 21
2017 Federal regulators 31 38 12 7 5 2 5 74 13 60
2017 Compliance, inspection and enforcement 42 32 8 5 3 3 8 83 9 41
2017 Communications or public affairs 33 36 11 12 6 1 1 71 18 61
2017 Access to information and privacy 46 41 7 5 0 0 0 88 5 26
2017 Science and technology 42 33 13 0 8 0 4 79 8 27
2017 Legal services 66 12 7 8 6 0 2 79 14 52
2017 Administration and operations 49 36 7 5 2 0 0 86 6 177
2017 Human resources 41 30 19 2 6 0 2 73 8 39
2017 Financial management 51 37 4 2 4 0 2 90 6 60
2017 Information management 58 28 10 0 4 0 0 86 4 21
2017 Information technology 56 27 16 0 2 0 0 82 2 50
2017 Policy 59 28 3 5 3 2 0 88 8 57
2017 Project management 31 38 8 9 14 0 0 69 23 41
2017 Other services to the public 47 28 11 7 0 0 6 80 8 25
2017 None of the above 46 35 3 4 8 0 3 83 13 51
2014 Client contact centre 43 30 13 10 3 0 0 73 13 30
2014 Federal regulators 38 33 10 8 2 0 10 79 11 63
2014 Compliance, inspection and enforcement 47 18 11 9 9 0 7 69 19 45
2014 Communications or public affairs 44 38 9 7 0 0 1 84 7 68
2014 Access to information and privacy 52 32 2 9 2 0 2 86 12 44
2014 Science and technology 44 44 6 0 6 0 0 88 6 16
2014 Legal services 58 28 9 2 2 0 0 86 5 86
2014 Administration and operations 45 31 11 8 5 0 0 76 13 288
2014 Human resources 52 28 10 4 6 0 0 80 10 50
2014 Financial management 59 25 8 6 2 0 0 84 8 51
2014 Information management 41 38 14 0 7 0 0 79 7 29
2014 Information technology 50 35 9 4 1 0 0 85 6 68
2014 Other services to the public 40 33 5 15 5 0 3 74 21 40
2014 None of the above 39 30 12 7 7 1 4 73 15 138

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 61 19 15 5 0 0 0 80 5 22
2017 Federal regulators 38 39 6 6 5 0 5 81 12 59
2017 Compliance, inspection and enforcement 54 24 10 5 2 0 5 82 8 41
2017 Communications or public affairs 35 30 10 18 7 0 0 65 25 60
2017 Access to information and privacy 51 33 16 0 0 0 0 84 0 26
2017 Science and technology 58 22 2 9 5 0 4 83 15 27
2017 Legal services 61 18 10 9 0 0 2 80 9 52
2017 Administration and operations 59 26 9 4 2 0 0 85 6 177
2017 Human resources 54 24 8 3 9 0 2 80 11 39
2017 Financial management 67 21 3 6 3 0 0 88 9 61
2017 Information management 72 15 5 9 0 0 0 87 9 21
2017 Information technology 55 27 10 4 4 0 0 82 7 51
2017 Policy 58 23 7 5 7 0 0 81 12 57
2017 Project management 45 21 12 10 12 0 0 66 22 41
2017 Other services to the public 54 13 8 15 4 0 6 71 20 25
2017 None of the above 51 29 2 6 6 0 5 84 13 50
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 46 22 14 3 5 0 10 75 9 63
2014 Compliance, inspection and enforcement 51 24 9 2 7 2 4 81 10 45
2014 Communications or public affairs 51 34 9 4 0 0 1 87 4 68
2014 Access to information and privacy 59 18 9 9 2 0 2 79 12 44
2014 Science and technology 63 19 0 6 13 0 0 81 19 16
2014 Legal services 60 22 8 5 2 0 2 85 7 86
2014 Administration and operations 54 24 10 7 5 0 0 77 12 287
2014 Human resources 74 16 0 2 8 0 0 90 10 50
2014 Financial management 71 18 10 0 2 0 0 88 2 51
2014 Information management 54 25 7 7 7 0 0 79 14 28
2014 Information technology 54 37 6 0 3 0 0 91 3 68
2014 Other services to the public 48 28 15 5 3 0 3 77 8 40
2014 None of the above 48 25 9 10 5 0 3 75 16 138

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 54 32 5 5 0 4 0 89 5 22
2017 Federal regulators 29 29 16 20 5 2 0 59 25 60
2017 Compliance, inspection and enforcement 45 24 15 6 8 2 0 71 14 41
2017 Communications or public affairs 26 37 8 12 14 3 0 65 27 61
2017 Access to information and privacy 38 24 22 5 4 7 0 67 9 26
2017 Science and technology 62 20 3 3 12 0 0 82 15 27
2017 Legal services 53 18 8 12 6 3 0 73 18 52
2017 Administration and operations 35 35 12 5 8 5 0 73 14 177
2017 Human resources 38 26 15 16 3 2 0 66 19 39
2017 Financial management 41 35 13 4 6 1 0 77 10 61
2017 Information management 33 52 6 5 4 0 0 85 9 21
2017 Information technology 37 32 17 8 1 5 0 73 9 51
2017 Policy 37 36 14 2 7 3 0 76 9 57
2017 Project management 19 41 19 8 13 0 0 60 21 41
2017 Other services to the public 40 22 0 11 15 11 0 70 30 25
2017 None of the above 32 22 21 8 12 1 3 57 21 51
2014 Client contact centre 27 50 10 7 0 7 0 82 7 30
2014 Federal regulators 30 37 10 13 6 3 2 70 20 63
2014 Compliance, inspection and enforcement 49 24 9 4 13 0 0 73 18 45
2014 Communications or public affairs 28 41 12 7 4 7 0 75 13 68
2014 Access to information and privacy 32 20 23 16 5 5 0 55 21 44
2014 Science and technology 31 31 6 6 19 6 0 67 27 16
2014 Legal services 51 30 9 6 2 1 0 82 8 86
2014 Administration and operations 37 33 10 8 10 2 0 71 18 286
2014 Human resources 34 28 18 12 8 0 0 62 20 50
2014 Financial management 39 43 8 8 0 2 0 84 8 51
2014 Information management 24 45 10 7 7 7 0 74 15 29
2014 Information technology 49 16 16 10 3 6 0 69 14 68
2014 Other services to the public 40 33 8 10 10 0 0 73 20 40
2014 None of the above 39 29 10 8 9 3 1 71 18 138

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 35 15 5 0 0 0 80 5 22
2017 Federal regulators 31 20 17 23 9 0 0 51 32 60
2017 Compliance, inspection and enforcement 43 27 18 2 8 2 0 72 10 41
2017 Communications or public affairs 33 32 11 8 13 3 0 67 22 61
2017 Access to information and privacy 36 28 23 4 4 5 0 68 8 26
2017 Science and technology 54 28 3 3 12 0 0 82 15 27
2017 Legal services 52 15 10 18 6 0 0 67 24 51
2017 Administration and operations 35 34 13 9 7 3 0 70 17 177
2017 Human resources 31 28 22 14 3 2 0 60 17 39
2017 Financial management 48 32 9 5 4 1 0 81 9 61
2017 Information management 41 44 10 0 4 0 0 85 4 21
2017 Information technology 36 28 22 10 2 2 0 65 12 50
2017 Policy 33 39 11 12 5 0 0 72 17 57
2017 Project management 24 21 25 21 9 0 0 45 30 41
2017 Other services to the public 41 17 7 15 12 7 0 63 29 25
2017 None of the above 34 24 14 8 17 0 3 60 26 50
2014 Client contact centre 27 47 13 13 0 0 0 73 13 30
2014 Federal regulators 31 34 15 10 10 0 2 66 20 62
2014 Compliance, inspection and enforcement 47 24 11 4 13 0 0 71 18 45
2014 Communications or public affairs 28 43 12 10 4 3 0 73 15 68
2014 Access to information and privacy 30 23 18 14 16 0 0 52 30 44
2014 Science and technology 25 38 6 6 19 0 6 67 27 16
2014 Legal services 53 28 7 8 3 0 0 81 12 86
2014 Administration and operations 35 32 13 9 10 1 0 67 19 286
2014 Human resources 34 26 18 12 8 2 0 61 20 50
2014 Financial management 49 29 14 8 0 0 0 78 8 51
2014 Information management 31 38 14 3 10 3 0 71 14 29
2014 Information technology 41 31 16 7 3 1 0 73 10 68
2014 Other services to the public 43 25 10 18 5 0 0 68 23 40
2014 None of the above 35 26 14 13 9 1 1 62 23 138

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 41 10 15 0 13 0 71 17 22
2017 Federal regulators 21 19 20 23 15 2 0 41 39 60
2017 Compliance, inspection and enforcement 43 19 23 7 8 0 0 63 15 41
2017 Communications or public affairs 19 37 13 13 13 4 0 59 27 61
2017 Access to information and privacy 14 32 15 27 7 5 0 49 36 26
2017 Science and technology 41 35 9 0 15 0 0 76 15 27
2017 Legal services 47 17 12 6 12 6 0 68 19 52
2017 Administration and operations 31 34 13 12 7 3 0 67 19 177
2017 Human resources 30 32 14 20 3 2 0 63 23 39
2017 Financial management 35 39 13 3 7 3 0 76 11 61
2017 Information management 32 49 6 5 4 5 0 85 9 21
2017 Information technology 29 27 24 14 2 4 0 58 17 51
2017 Policy 21 39 14 14 7 4 0 63 22 56
2017 Project management 15 34 18 17 16 0 0 49 34 41
2017 Other services to the public 33 17 15 8 12 14 0 59 23 25
2017 None of the above 34 20 11 14 17 2 3 57 32 50
2014 Client contact centre 20 37 20 13 3 7 0 61 18 30
2014 Federal regulators 21 35 19 13 11 0 2 56 24 63
2014 Compliance, inspection and enforcement 36 22 18 11 11 2 0 59 23 45
2014 Communications or public affairs 24 38 18 9 4 7 0 67 14 68
2014 Access to information and privacy 25 20 11 23 20 0 0 45 43 44
2014 Science and technology 25 31 13 6 19 0 6 60 27 16
2014 Legal services 41 35 9 10 3 1 0 76 14 86
2014 Administration and operations 27 34 16 12 8 3 0 63 21 287
2014 Human resources 22 36 14 16 8 4 0 60 25 50
2014 Financial management 43 29 14 12 2 0 0 73 14 51
2014 Information management 24 34 7 14 7 14 0 68 24 29
2014 Information technology 32 32 21 6 1 7 0 70 8 68
2014 Other services to the public 35 25 15 10 8 8 0 65 19 40
2014 None of the above 29 26 17 14 9 4 1 58 24 138

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 29 16 13 0 5 0 70 13 22
2017 Federal regulators 23 33 18 12 15 0 0 55 27 60
2017 Compliance, inspection and enforcement 38 32 7 10 11 2 0 72 21 41
2017 Communications or public affairs 21 39 12 7 19 1 0 61 27 61
2017 Access to information and privacy 26 40 15 11 5 4 0 68 17 26
2017 Science and technology 45 28 9 3 15 0 0 73 18 27
2017 Legal services 43 11 13 14 12 6 0 58 28 52
2017 Administration and operations 37 28 13 8 9 4 0 68 18 177
2017 Human resources 42 30 17 6 3 2 0 74 9 39
2017 Financial management 38 33 9 11 4 5 0 74 16 61
2017 Information management 49 33 4 9 4 0 0 82 13 21
2017 Information technology 41 22 22 8 5 2 0 64 13 51
2017 Policy 34 36 7 15 4 3 0 73 19 57
2017 Project management 24 26 8 20 16 6 0 54 37 41
2017 Other services to the public 33 23 7 8 12 17 0 67 24 25
2017 None of the above 35 20 13 4 16 8 3 62 23 51
2014 Client contact centre 23 17 27 17 0 17 0 48 20 30
2014 Federal regulators 33 25 14 8 11 6 2 64 21 63
2014 Compliance, inspection and enforcement 36 24 16 9 13 2 0 61 23 45
2014 Communications or public affairs 25 43 10 10 9 3 0 70 20 68
2014 Access to information and privacy 30 18 14 16 20 2 0 49 37 44
2014 Science and technology 38 25 13 6 19 0 0 63 25 16
2014 Legal services 52 20 13 7 6 2 0 74 13 86
2014 Administration and operations 29 30 16 10 12 3 1 61 22 288
2014 Human resources 28 30 12 16 12 2 0 59 29 50
2014 Financial management 45 25 12 10 4 4 0 73 14 51
2014 Information management 28 34 10 10 7 10 0 69 19 29
2014 Information technology 38 29 13 10 4 4 0 71 15 68
2014 Other services to the public 40 28 10 8 13 3 0 69 21 40
2014 None of the above 29 26 16 12 12 4 1 58 25 138

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 37 5 14 11 0 0 70 25 22
2017 Federal regulators 19 29 14 30 8 0 0 48 39 60
2017 Compliance, inspection and enforcement 31 35 15 11 5 2 0 68 17 41
2017 Communications or public affairs 21 34 12 19 11 3 0 57 31 61
2017 Access to information and privacy 18 38 7 26 9 4 0 57 36 26
2017 Science and technology 38 32 15 0 15 0 0 70 15 27
2017 Legal services 36 26 10 16 11 2 0 63 27 52
2017 Administration and operations 30 29 15 16 8 2 0 61 24 177
2017 Human resources 32 36 11 13 6 2 0 69 19 39
2017 Financial management 31 39 14 9 6 1 0 71 15 60
2017 Information management 33 48 10 5 4 0 0 81 9 21
2017 Information technology 31 42 7 12 4 2 2 76 17 51
2017 Policy 23 41 13 13 9 2 0 65 22 57
2017 Project management 12 41 10 19 18 0 0 54 37 41
2017 Other services to the public 38 20 4 24 4 11 0 65 31 25
2017 None of the above 29 20 15 9 21 0 5 52 32 51
2014 Client contact centre 27 37 10 20 7 0 0 63 27 30
2014 Federal regulators 24 35 16 16 6 0 3 61 23 63
2014 Compliance, inspection and enforcement 33 24 16 9 16 0 2 59 25 45
2014 Communications or public affairs 22 38 13 22 3 1 0 61 25 68
2014 Access to information and privacy 23 16 18 25 18 0 0 39 43 44
2014 Science and technology 44 19 6 13 19 0 0 63 31 16
2014 Legal services 44 26 8 17 5 0 0 70 22 86
2014 Administration and operations 24 35 14 12 11 2 0 61 24 288
2014 Human resources 26 28 10 22 12 2 0 55 35 50
2014 Financial management 33 41 12 8 4 2 0 76 12 51
2014 Information management 21 41 17 7 3 7 3 69 12 29
2014 Information technology 38 41 10 7 1 1 0 81 9 68
2014 Other services to the public 35 15 20 15 10 5 0 53 26 40
2014 None of the above 23 28 16 16 14 1 1 52 31 138
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 38 10 20 0 0 0 71 20 22
2017 Federal regulators 30 30 28 5 7 0 0 59 12 60
2017 Compliance, inspection and enforcement 41 34 5 15 3 2 0 77 19 41
2017 Communications or public affairs 29 51 3 7 8 1 0 82 15 61
2017 Access to information and privacy 38 40 14 4 5 0 0 77 9 26
2017 Science and technology 46 35 0 11 8 0 0 81 19 27
2017 Legal services 28 48 9 12 4 0 0 76 15 52
2017 Administration and operations 32 36 13 10 9 1 0 69 18 176
2017 Human resources 44 23 23 5 5 0 0 67 9 39
2017 Financial management 47 36 4 6 8 0 0 83 13 61
2017 Information management 48 29 5 14 4 0 0 77 18 21
2017 Information technology 42 32 18 2 5 0 0 74 7 51
2017 Policy 41 38 9 8 3 0 0 80 11 57
2017 Project management 24 34 12 8 21 0 0 58 29 41
2017 Other services to the public 35 24 20 15 4 0 3 61 19 25
2017 None of the above 28 38 14 11 9 0 0 66 19 51
2014 Client contact centre 27 40 20 13 0 0 0 67 13 30
2014 Federal regulators 30 24 13 11 14 0 8 59 28 63
2014 Compliance, inspection and enforcement 38 33 11 7 9 0 2 73 16 45
2014 Communications or public affairs 34 41 6 12 4 1 1 77 17 68
2014 Access to information and privacy 30 39 7 11 14 0 0 68 25 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 48 28 8 10 5 0 1 76 15 86
2014 Administration and operations 34 30 12 15 9 0 0 64 23 288
2014 Human resources 40 32 8 18 2 0 0 72 20 50
2014 Financial management 41 37 12 8 2 0 0 78 10 51
2014 Information management 28 45 10 10 7 0 0 72 17 29
2014 Information technology 35 43 12 9 1 0 0 78 10 68
2014 Other services to the public 25 50 8 10 5 3 0 77 15 40
2014 None of the above 29 32 14 16 7 0 1 62 24 138

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 43 11 0 4 0 0 85 4 22
2017 Federal regulators 40 39 11 8 2 0 0 79 9 60
2017 Compliance, inspection and enforcement 44 43 8 3 2 0 0 87 5 41
2017 Communications or public affairs 24 47 9 9 11 0 0 71 20 61
2017 Access to information and privacy 33 46 8 12 0 0 0 80 12 26
2017 Science and technology 40 47 3 6 4 0 0 88 10 27
2017 Legal services 37 38 4 13 6 2 0 76 20 52
2017 Administration and operations 36 38 8 12 4 1 0 75 16 177
2017 Human resources 49 30 13 3 3 2 0 81 6 39
2017 Financial management 50 25 10 11 4 0 0 75 15 61
2017 Information management 30 52 15 0 4 0 0 81 4 21
2017 Information technology 37 42 12 7 2 0 0 79 9 51
2017 Policy 36 38 11 4 11 0 0 74 15 57
2017 Project management 14 49 7 15 14 0 0 63 29 41
2017 Other services to the public 39 46 8 7 0 0 0 85 7 25
2017 None of the above 39 35 6 15 6 0 0 73 21 51

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 21 14 11 0 18 4 68 14 22
2017 Federal regulators 11 33 10 16 15 16 0 51 37 60
2017 Compliance, inspection and enforcement 19 32 7 15 10 17 0 61 31 41
2017 Communications or public affairs 11 25 19 12 10 16 6 47 29 61
2017 Access to information and privacy 18 25 14 12 9 22 0 55 27 26
2017 Science and technology 14 15 11 10 20 28 2 42 42 27
2017 Legal services 20 26 12 12 9 17 5 58 27 52
2017 Administration and operations 17 26 17 14 6 16 4 54 24 176
2017 Human resources 36 27 12 6 8 10 0 71 15 38
2017 Financial management 23 31 13 9 7 12 5 64 19 61
2017 Information management 20 29 14 0 9 20 9 68 13 21
2017 Information technology 20 21 24 10 7 17 2 50 21 51
2017 Policy 19 16 19 7 5 25 9 54 18 57
2017 Project management 7 26 23 17 16 7 4 37 37 41
2017 Other services to the public 8 31 21 11 7 22 0 50 24 25
2017 None of the above 18 22 19 16 4 17 3 51 26 51
2014 Client contact centre 17 27 10 10 13 20 3 57 30 30
2014 Federal regulators 10 29 14 17 11 11 8 47 35 63
2014 Compliance, inspection and enforcement 16 18 13 11 18 20 4 44 38 45
2014 Communications or public affairs 19 21 12 22 7 16 3 49 36 68
2014 Access to information and privacy 9 16 18 20 14 20 2 32 44 44
2014 Science and technology 19 19 0 31 6 19 6 50 50 16
2014 Legal services 27 19 9 10 9 14 12 61 27 86
2014 Administration and operations 11 27 15 12 16 15 3 47 34 287
2014 Human resources 36 24 12 6 2 8 12 75 10 50
2014 Financial management 29 27 14 12 4 14 0 66 18 51
2014 Information management 10 17 31 7 7 24 3 38 19 29
2014 Information technology 25 24 25 6 7 12 1 56 15 68
2014 Other services to the public 13 23 18 10 15 15 8 45 32 40
2014 None of the above 17 22 13 20 11 12 6 47 37 138

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 41 20 5 0 0 0 74 5 22
2017 Federal regulators 36 32 12 14 2 0 5 71 17 60
2017 Compliance, inspection and enforcement 42 37 8 8 0 0 5 83 9 41
2017 Communications or public affairs 32 39 10 9 10 0 0 71 18 61
2017 Access to information and privacy 46 30 15 9 0 0 0 77 9 26
2017 Science and technology 39 32 10 8 8 0 4 73 16 27
2017 Legal services 52 27 4 15 0 0 2 80 16 52
2017 Administration and operations 45 31 11 6 5 1 1 77 12 177
2017 Human resources 50 26 17 5 3 0 0 76 8 39
2017 Financial management 61 23 8 5 3 0 0 84 8 61
2017 Information management 49 47 0 0 4 0 0 96 4 21
2017 Information technology 38 38 10 11 4 0 0 75 14 50
2017 Policy 47 34 7 10 2 0 0 81 12 57
2017 Project management 32 35 7 11 15 0 0 67 25 41
2017 Other services to the public 40 22 15 16 0 0 6 67 17 25
2017 None of the above 54 25 3 10 4 0 3 82 15 51
2014 Client contact centre 50 23 23 3 0 0 0 73 3 30
2014 Federal regulators 27 40 13 6 5 0 10 74 12 63
2014 Compliance, inspection and enforcement 49 29 7 4 7 0 4 81 12 45
2014 Communications or public affairs 47 34 7 9 1 0 1 82 10 68
2014 Access to information and privacy 50 30 9 5 5 0 2 81 9 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 47 33 9 6 5 0 0 80 11 85
2014 Administration and operations 40 32 13 8 6 0 1 73 14 288
2014 Human resources 56 32 2 2 6 0 2 90 8 50
2014 Financial management 55 25 8 12 0 0 0 80 12 51
2014 Information management 41 34 17 3 0 0 3 79 4 29
2014 Information technology 43 43 9 1 4 0 0 85 6 68
2014 Other services to the public 45 30 10 10 3 0 3 77 13 40
2014 None of the above 36 34 10 9 7 1 4 73 17 138

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Federal regulators 54 17 14 12 4 0 0 71 16 24
2017 Compliance, inspection and enforcement 40 38 0 8 0 6 8 91 9 15
2017 Communications or public affairs 25 24 20 16 0 0 15 58 19 16
2017 Legal services 58 8 23 11 0 0 0 66 11 10
2017 Administration and operations 37 40 8 15 0 0 0 77 15 42
2017 Human resources 46 27 0 12 7 0 9 79 21 16
2017 Financial management 48 26 9 0 6 0 10 83 7 30
2017 Information technology 49 32 11 0 0 0 7 88 0 14
2017 Policy 19 27 7 0 6 5 37 78 11 15
2017 Project management 15 58 8 0 19 0 0 73 19 11
2017 None of the above 28 38 14 0 0 0 21 83 0 14
2014 Federal regulators 26 21 3 18 6 6 21 64 32 34
2014 Communications or public affairs 18 59 5 0 0 5 14 94 0 22
2014 Access to information and privacy 36 36 0 0 0 0 27 100 0 11
2014 Legal services 64 7 7 21 0 0 0 71 21 14
2014 Administration and operations 36 37 10 4 1 3 9 82 6 70
2014 Human resources 62 23 8 0 0 0 8 92 0 13
2014 Financial management 39 35 13 4 0 4 4 81 5 23
2014 Information technology 58 21 5 5 5 5 0 83 11 19
2014 None of the above 30 41 14 0 3 3 11 81 3 37

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 37 9 5 0 0 0 86 5 22
2017 Federal regulators 33 40 12 8 7 0 0 73 14 60
2017 Compliance, inspection and enforcement 44 26 13 17 0 0 0 70 17 41
2017 Communications or public affairs 48 29 7 11 3 1 0 78 15 61
2017 Access to information and privacy 36 41 7 4 5 7 0 83 9 26
2017 Science and technology 44 35 3 3 15 0 0 79 18 27
2017 Legal services 55 29 9 7 0 0 0 84 7 52
2017 Administration and operations 39 34 9 9 5 1 2 76 15 176
2017 Human resources 52 22 15 6 6 0 0 73 12 39
2017 Financial management 42 43 5 7 0 3 0 88 8 61
2017 Information management 63 28 9 0 0 0 0 91 0 21
2017 Information technology 40 43 8 7 0 0 2 84 7 51
2017 Policy 43 35 14 5 2 2 0 79 7 57
2017 Project management 32 37 4 10 17 0 0 69 27 41
2017 Other services to the public 50 30 13 0 4 0 4 83 4 25
2017 None of the above 43 35 6 11 3 2 2 81 13 50
2014 Client contact centre 37 40 7 10 7 0 0 77 17 30
2014 Federal regulators 30 41 6 13 2 0 8 78 16 63
2014 Compliance, inspection and enforcement 24 47 13 9 4 0 2 73 14 45
2014 Communications or public affairs 38 34 9 12 0 3 4 78 13 68
2014 Access to information and privacy 23 48 7 16 5 2 0 72 21 44
2014 Science and technology 50 25 0 6 13 0 6 80 20 16
2014 Legal services 56 28 7 8 0 1 0 85 8 86
2014 Administration and operations 37 39 9 9 5 0 1 77 14 287
2014 Human resources 64 22 0 4 0 2 8 96 4 50
2014 Financial management 45 45 6 2 2 0 0 90 4 51
2014 Information management 24 38 14 10 3 3 7 69 15 29
2014 Information technology 44 34 12 4 3 0 3 80 8 68
2014 Other services to the public 53 28 8 8 5 0 0 80 13 40
2014 None of the above 41 37 4 10 6 1 1 79 16 138

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 26 0 6 5 16 4 86 14 22
2017 Federal regulators 41 26 5 14 11 4 0 69 26 60
2017 Compliance, inspection and enforcement 41 16 17 13 5 8 0 62 19 41
2017 Communications or public affairs 45 26 11 9 5 4 0 74 15 61
2017 Access to information and privacy 30 18 21 7 9 15 0 56 19 26
2017 Science and technology 47 19 10 3 12 9 0 73 16 27
2017 Legal services 55 25 4 4 2 9 2 89 7 52
2017 Administration and operations 35 30 12 9 6 6 1 70 17 177
2017 Human resources 53 26 7 6 3 4 0 83 10 39
2017 Financial management 54 30 3 6 2 6 0 89 8 61
2017 Information management 49 25 8 5 0 14 0 85 5 21
2017 Information technology 50 21 8 6 2 11 2 82 9 51
2017 Policy 32 25 11 12 11 10 0 63 25 57
2017 Project management 23 35 11 16 12 3 0 60 28 41
2017 Other services to the public 47 19 13 4 0 13 4 79 5 24
2017 None of the above 40 26 7 10 11 5 1 70 22 51
2014 Client contact centre 40 33 10 7 3 7 0 79 11 30
2014 Federal regulators 37 27 10 8 8 2 8 71 18 62
2014 Compliance, inspection and enforcement 29 27 18 7 9 9 2 63 18 45
2014 Communications or public affairs 37 24 10 13 4 10 1 68 20 68
2014 Access to information and privacy 32 20 18 11 9 9 0 58 23 44
2014 Science and technology 44 19 0 13 13 6 6 71 29 16
2014 Legal services 51 19 8 9 1 8 3 79 12 86
2014 Administration and operations 36 29 8 11 8 6 1 71 21 288
2014 Human resources 64 16 2 8 0 4 6 89 9 50
2014 Financial management 51 27 10 2 6 4 0 82 8 51
2014 Information management 21 34 14 7 7 14 3 67 17 29
2014 Information technology 44 28 15 1 3 6 3 79 5 68
2014 Other services to the public 43 20 8 10 8 13 0 71 20 40
2014 None of the above 35 26 12 11 8 4 4 66 20 138

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 67 0 0 0 0 4 100 0 22
2017 Federal regulators 38 44 7 7 5 0 0 81 12 60
2017 Compliance, inspection and enforcement 46 33 7 5 9 0 0 79 14 41
2017 Communications or public affairs 35 35 13 8 7 1 2 71 15 61
2017 Access to information and privacy 34 43 7 7 9 0 0 77 16 26
2017 Science and technology 26 51 7 4 8 5 0 80 12 27
2017 Legal services 50 37 6 8 0 0 0 86 8 51
2017 Administration and operations 43 34 7 11 4 0 0 77 16 177
2017 Human resources 55 18 13 6 6 0 2 74 12 39
2017 Financial management 64 26 5 3 1 1 0 91 4 61
2017 Information management 53 34 10 0 0 0 4 90 0 21
2017 Information technology 45 39 8 4 4 0 0 84 8 51
2017 Policy 36 19 15 13 14 2 0 56 28 57
2017 Project management 22 43 8 12 14 0 0 66 26 41
2017 Other services to the public 40 33 12 11 0 4 0 76 11 25
2017 None of the above 46 27 8 9 10 0 0 73 19 50
2014 Client contact centre 43 27 7 13 7 0 3 72 21 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 38 40 4 7 9 0 2 80 16 45
2014 Communications or public affairs 53 22 13 12 0 0 0 75 12 68
2014 Access to information and privacy 20 27 14 23 16 0 0 48 39 44
2014 Science and technology 31 31 6 6 19 0 6 67 27 16
2014 Legal services 65 20 8 6 1 0 0 85 7 86
2014 Administration and operations 43 33 9 10 4 0 0 77 15 288
2014 Human resources 56 20 16 4 2 0 2 78 6 50
2014 Financial management 53 39 4 4 0 0 0 92 4 51
2014 Information management 45 34 7 14 0 0 0 79 14 29
2014 Information technology 41 37 6 7 7 0 1 79 15 68
2014 Other services to the public 38 28 10 23 3 0 0 65 25 40
2014 None of the above 38 34 11 8 7 1 1 74 15 138

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 46 9 4 0 0 0 87 4 22
2017 Federal regulators 49 38 7 3 3 0 0 87 7 60
2017 Compliance, inspection and enforcement 62 27 11 0 0 0 0 89 0 41
2017 Communications or public affairs 52 32 8 6 2 0 0 85 8 61
2017 Access to information and privacy 55 30 15 0 0 0 0 85 0 26
2017 Science and technology 81 13 6 0 0 0 0 94 0 27
2017 Legal services 64 29 0 8 0 0 0 92 8 52
2017 Administration and operations 45 30 11 8 5 1 0 75 14 177
2017 Human resources 59 36 2 3 0 0 0 95 3 39
2017 Financial management 59 23 10 6 2 0 0 83 7 61
2017 Information management 36 48 10 0 0 0 6 89 0 21
2017 Information technology 61 27 7 4 0 0 0 89 4 51
2017 Policy 64 26 3 4 3 0 0 90 7 57
2017 Project management 50 38 5 7 0 0 0 88 7 40
2017 Other services to the public 48 36 10 6 0 0 0 84 6 24
2017 None of the above 50 39 4 4 2 0 0 89 7 51
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 40 44 8 6 2 0 0 84 8 63
2014 Compliance, inspection and enforcement 44 40 4 7 4 0 0 84 11 45
2014 Communications or public affairs 51 38 6 1 3 0 0 90 4 68
2014 Access to information and privacy 34 41 14 7 5 0 0 75 11 44
2014 Science and technology 69 19 6 6 0 0 0 88 6 16
2014 Legal services 71 22 5 2 0 0 0 93 2 86
2014 Administration and operations 41 31 14 9 5 0 0 72 14 288
2014 Human resources 68 22 6 2 2 0 0 90 4 50
2014 Financial management 67 29 4 0 0 0 0 96 0 51
2014 Information management 24 45 17 10 3 0 0 69 14 29
2014 Information technology 56 40 4 0 0 0 0 96 0 68
2014 Other services to the public 55 25 13 5 3 0 0 80 8 40
2014 None of the above 54 25 9 8 4 0 0 79 12 138

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 63 0 5 0 0 0 95 5 22
2017 Federal regulators 64 27 6 3 0 0 0 90 3 60
2017 Compliance, inspection and enforcement 59 34 5 2 0 0 0 93 2 41
2017 Communications or public affairs 49 36 4 8 3 0 0 86 10 61
2017 Access to information and privacy 73 16 11 0 0 0 0 89 0 26
2017 Science and technology 74 23 3 0 0 0 0 97 0 27
2017 Legal services 68 21 4 6 0 0 0 90 6 52
2017 Administration and operations 47 32 11 4 5 1 1 80 9 176
2017 Human resources 58 39 0 3 0 0 0 97 3 39
2017 Financial management 67 27 2 4 0 0 0 94 4 61
2017 Information management 46 48 6 0 0 0 0 94 0 21
2017 Information technology 63 25 8 3 2 0 0 87 5 51
2017 Policy 64 29 2 2 3 0 0 93 5 57
2017 Project management 51 33 2 6 8 0 0 84 13 41
2017 Other services to the public 31 61 5 3 0 0 0 92 3 25
2017 None of the above 55 36 0 4 5 0 0 92 8 51
2014 Client contact centre 47 43 7 3 0 0 0 90 3 30
2014 Federal regulators 46 44 3 5 2 0 0 90 6 63
2014 Compliance, inspection and enforcement 60 36 2 0 2 0 0 96 2 45
2014 Communications or public affairs 60 28 7 4 0 0 0 88 4 68
2014 Access to information and privacy 50 32 14 5 0 0 0 82 5 44
2014 Science and technology 75 19 0 6 0 0 0 94 6 16
2014 Legal services 77 20 2 1 0 0 0 97 1 86
2014 Administration and operations 47 33 9 7 3 0 0 80 10 287
2014 Human resources 62 26 0 10 2 0 0 88 12 50
2014 Financial management 80 16 2 2 0 0 0 96 2 51
2014 Information management 41 31 14 10 3 0 0 72 14 29
2014 Information technology 71 22 4 0 3 0 0 93 3 68
2014 Other services to the public 50 38 5 5 3 0 0 88 8 40
2014 None of the above 54 28 6 7 4 0 0 83 12 138

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 33 15 8 0 14 0 74 9 22
2017 Federal regulators 33 31 16 12 9 0 0 64 21 60
2017 Compliance, inspection and enforcement 48 24 15 10 3 0 0 73 13 41
2017 Communications or public affairs 25 32 10 22 3 8 0 62 27 61
2017 Access to information and privacy 33 21 18 11 14 4 0 56 26 26
2017 Science and technology 31 45 10 4 11 0 0 75 15 27
2017 Legal services 46 34 7 6 6 0 0 81 13 52
2017 Administration and operations 34 29 15 10 7 5 0 66 19 177
2017 Human resources 56 29 8 8 0 0 0 85 8 38
2017 Financial management 58 32 3 2 3 3 0 93 4 61
2017 Information management 39 23 10 5 0 14 9 80 7 21
2017 Information technology 41 32 16 3 3 2 2 76 7 51
2017 Policy 31 29 7 11 5 16 0 72 20 57
2017 Project management 19 32 10 18 21 0 0 51 39 41
2017 Other services to the public 36 30 11 7 4 11 0 75 12 25
2017 None of the above 36 31 9 9 13 3 0 68 23 51
2014 Client contact centre 37 33 17 7 3 3 0 72 10 30
2014 Federal regulators 35 25 11 14 8 5 2 64 24 63
2014 Compliance, inspection and enforcement 36 29 11 7 11 4 2 69 19 45
2014 Communications or public affairs 40 25 15 13 3 3 0 68 17 67
2014 Access to information and privacy 18 36 14 16 16 0 0 55 32 44
2014 Science and technology 31 38 13 0 19 0 0 69 19 16
2014 Legal services 53 23 9 7 1 6 0 81 9 86
2014 Administration and operations 34 28 12 12 10 3 0 65 23 288
2014 Human resources 46 30 10 8 2 4 0 79 10 50
2014 Financial management 51 35 10 0 2 2 0 88 2 51
2014 Information management 32 36 14 4 4 7 4 76 8 28
2014 Information technology 37 37 13 6 4 3 0 76 11 68
2014 Other services to the public 38 33 5 15 5 5 0 74 21 40
2014 None of the above 28 29 12 17 7 5 1 62 26 137

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 16 19 14 23 5 0 40 40 22
2017 Federal regulators 14 28 10 18 22 2 6 45 44 60
2017 Compliance, inspection and enforcement 26 17 9 21 18 2 6 48 43 41
2017 Communications or public affairs 11 21 18 18 19 8 5 36 43 61
2017 Access to information and privacy 14 33 17 7 21 4 4 51 30 26
2017 Science and technology 23 32 11 11 16 0 7 59 29 27
2017 Legal services 18 12 19 14 17 4 17 37 39 52
2017 Administration and operations 20 17 8 20 24 3 7 42 49 176
2017 Human resources 30 14 0 18 29 2 6 48 52 39
2017 Financial management 24 23 13 12 20 3 6 51 35 60
2017 Information management 21 24 9 9 14 8 14 58 30 21
2017 Information technology 19 17 22 12 20 4 6 40 36 51
2017 Policy 20 16 15 23 10 13 3 43 39 56
2017 Project management 8 21 8 28 30 0 5 31 61 41
2017 Other services to the public 15 20 13 15 15 13 9 45 39 25
2017 None of the above 16 24 9 21 15 3 12 47 42 51
2014 Client contact centre 27 13 17 10 23 0 10 44 37 30
2014 Federal regulators 16 17 17 11 19 6 13 41 37 63
2014 Compliance, inspection and enforcement 24 24 7 16 24 0 4 51 42 45
2014 Communications or public affairs 19 21 10 16 24 4 6 44 44 68
2014 Access to information and privacy 16 25 11 18 25 0 5 43 45 44
2014 Science and technology 25 6 25 13 13 0 19 38 31 16
2014 Legal services 13 21 16 13 15 0 22 43 36 86
2014 Administration and operations 16 17 14 19 26 2 7 36 49 288
2014 Human resources 12 12 8 24 32 2 10 27 64 50
2014 Financial management 20 27 12 20 14 2 6 51 36 51
2014 Information management 3 17 21 24 24 3 7 23 54 29
2014 Information technology 16 21 15 18 22 3 6 40 44 68
2014 Other services to the public 23 23 3 8 28 3 15 55 42 40
2014 None of the above 13 14 17 16 26 1 12 32 49 138

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 46 19 9 0 0 0 72 9 22
2017 Federal regulators 40 41 7 8 4 0 0 82 12 58
2017 Compliance, inspection and enforcement 46 34 9 3 3 2 3 84 6 41
2017 Communications or public affairs 38 38 4 16 4 0 0 76 20 61
2017 Access to information and privacy 41 29 11 15 4 0 0 70 19 26
2017 Science and technology 52 23 9 5 12 0 0 75 16 27
2017 Legal services 40 42 2 5 11 0 0 82 16 52
2017 Administration and operations 43 30 10 12 5 0 0 73 17 177
2017 Human resources 39 47 11 3 0 0 0 86 3 38
2017 Financial management 53 28 7 9 3 0 0 81 12 61
2017 Information management 37 50 8 0 4 0 0 87 4 21
2017 Information technology 46 38 2 12 2 0 0 84 14 51
2017 Policy 50 31 8 6 5 0 0 81 11 57
2017 Project management 28 40 7 16 9 0 0 68 25 41
2017 Other services to the public 36 37 9 14 4 0 0 73 18 25
2017 None of the above 42 34 7 8 8 0 0 76 17 51
2014 Client contact centre 17 40 20 13 7 0 3 59 21 30
2014 Federal regulators 43 38 3 11 3 0 2 82 15 63
2014 Compliance, inspection and enforcement 36 40 7 7 11 0 0 76 18 45
2014 Communications or public affairs 29 57 6 6 1 0 0 87 7 68
2014 Access to information and privacy 27 41 7 11 14 0 0 68 25 44
2014 Science and technology 44 31 6 6 13 0 0 75 19 16
2014 Legal services 48 33 8 8 2 0 1 81 11 86
2014 Administration and operations 34 34 11 13 8 0 0 68 21 288
2014 Human resources 36 40 10 8 6 0 0 76 14 50
2014 Financial management 57 27 8 6 2 0 0 84 8 51
2014 Information management 17 52 17 3 3 0 7 74 7 29
2014 Information technology 44 40 9 4 3 0 0 84 7 68
2014 Other services to the public 35 40 5 13 8 0 0 75 20 40
2014 None of the above 32 37 11 13 7 0 0 69 20 138

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 55 25 8 0 0 0 67 8 22
2017 Federal regulators 34 43 13 3 7 0 0 77 10 57
2017 Compliance, inspection and enforcement 49 30 7 12 0 2 0 81 12 41
2017 Communications or public affairs 37 43 5 3 11 0 0 80 14 61
2017 Access to information and privacy 30 37 15 14 5 0 0 66 19 26
2017 Science and technology 61 27 0 0 12 0 0 88 12 27
2017 Legal services 41 32 6 17 4 0 0 74 20 52
2017 Administration and operations 47 28 12 9 3 1 0 76 12 177
2017 Human resources 41 48 6 2 3 0 0 89 5 38
2017 Financial management 56 30 4 8 3 0 0 85 11 60
2017 Information management 43 44 4 5 4 0 0 87 9 21
2017 Information technology 44 40 8 6 2 0 0 84 8 51
2017 Policy 50 35 5 7 3 0 0 85 10 57
2017 Project management 32 28 10 11 19 0 0 60 30 41
2017 Other services to the public 20 52 17 11 0 0 0 72 11 25
2017 None of the above 37 36 6 12 8 0 0 74 20 51
2014 Client contact centre 30 40 20 3 7 0 0 70 10 30
2014 Federal regulators 35 32 10 11 5 0 8 72 17 63
2014 Compliance, inspection and enforcement 41 34 7 7 7 2 2 79 14 44
2014 Communications or public affairs 40 43 10 4 1 0 1 84 6 68
2014 Access to information and privacy 25 39 16 7 14 0 0 64 20 44
2014 Science and technology 50 25 0 6 19 0 0 75 25 16
2014 Legal services 50 31 10 7 1 0 0 81 8 86
2014 Administration and operations 38 33 11 13 6 0 0 71 18 288
2014 Human resources 44 36 12 8 0 0 0 80 8 50
2014 Financial management 53 33 10 4 0 0 0 86 4 51
2014 Information management 38 45 14 0 3 0 0 83 3 29
2014 Information technology 51 34 6 6 3 0 0 85 9 68
2014 Other services to the public 43 33 15 8 3 0 0 75 10 40
2014 None of the above 36 34 14 10 5 0 1 71 15 138

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 52 19 0 0 0 0 81 0 22
2017 Federal regulators 43 33 14 4 6 0 0 76 10 58
2017 Compliance, inspection and enforcement 52 36 13 0 0 0 0 87 0 41
2017 Communications or public affairs 34 42 10 11 3 0 0 76 14 61
2017 Access to information and privacy 37 48 7 3 5 0 0 85 8 26
2017 Science and technology 45 36 2 0 12 5 0 85 12 27
2017 Legal services 44 25 10 12 7 2 0 71 19 52
2017 Administration and operations 45 32 13 5 5 1 0 77 10 177
2017 Human resources 47 36 14 0 3 0 0 83 3 38
2017 Financial management 62 23 11 4 0 0 0 85 4 61
2017 Information management 48 28 10 9 4 0 0 77 13 21
2017 Information technology 51 31 17 0 2 0 0 81 2 51
2017 Policy 44 31 11 7 7 0 0 74 14 57
2017 Project management 29 28 12 15 16 0 0 57 31 41
2017 Other services to the public 42 36 8 14 0 0 0 78 14 25
2017 None of the above 37 37 12 6 9 0 0 74 15 51
2014 Client contact centre 27 47 20 3 3 0 0 73 7 30
2014 Federal regulators 40 27 10 13 5 0 6 71 19 63
2014 Compliance, inspection and enforcement 44 29 13 4 7 0 2 75 11 45
2014 Communications or public affairs 41 41 10 3 1 1 1 85 5 68
2014 Access to information and privacy 30 32 16 11 11 0 0 61 23 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 57 27 10 5 1 0 0 84 6 86
2014 Administration and operations 41 32 9 10 7 0 0 73 17 288
2014 Human resources 42 42 8 6 2 0 0 84 8 50
2014 Financial management 53 33 4 10 0 0 0 86 10 51
2014 Information management 28 55 14 3 0 0 0 83 3 29
2014 Information technology 51 40 6 1 1 0 0 91 3 68
2014 Other services to the public 40 45 8 5 3 0 0 85 8 40
2014 None of the above 38 29 12 14 5 1 1 68 20 138

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 45 28 6 0 0 0 66 6 22
2017 Federal regulators 25 43 15 6 9 2 0 69 15 60
2017 Compliance, inspection and enforcement 38 34 13 11 0 2 0 74 12 41
2017 Communications or public affairs 33 39 11 10 6 2 0 73 16 61
2017 Access to information and privacy 25 41 18 4 12 0 0 66 15 26
2017 Science and technology 33 50 2 10 5 0 0 83 15 27
2017 Legal services 38 28 9 18 4 2 0 68 22 52
2017 Administration and operations 30 36 20 9 2 3 0 69 11 176
2017 Human resources 47 34 6 5 3 5 0 85 8 38
2017 Financial management 43 31 17 5 0 3 1 77 5 61
2017 Information management 30 48 5 9 4 0 5 81 14 21
2017 Information technology 37 38 16 4 3 0 2 76 7 51
2017 Policy 43 41 6 5 3 2 0 86 8 57
2017 Project management 14 46 19 14 7 0 0 60 21 41
2017 Other services to the public 36 38 16 10 0 0 0 74 10 25
2017 None of the above 29 28 11 15 8 6 3 63 25 50

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 45 45 0 10 0 0 0 90 10 22
2017 Federal regulators 57 23 5 10 4 0 0 81 14 60
2017 Compliance, inspection and enforcement 59 25 5 8 2 0 0 84 10 41
2017 Communications or public affairs 48 29 2 10 9 1 0 78 20 61
2017 Access to information and privacy 61 27 4 5 0 4 0 91 5 26
2017 Science and technology 65 23 12 0 0 0 0 88 0 27
2017 Legal services 63 25 4 7 2 0 0 87 9 52
2017 Administration and operations 56 29 6 5 3 1 0 86 8 177
2017 Human resources 58 22 14 0 5 0 0 81 5 39
2017 Financial management 74 21 0 5 0 0 0 95 5 61
2017 Information management 52 39 6 0 0 0 4 94 0 21
2017 Information technology 50 36 8 5 2 0 0 85 7 51
2017 Policy 59 23 11 2 6 0 0 81 8 57
2017 Project management 34 35 9 16 6 0 0 69 22 41
2017 Other services to the public 45 36 5 7 3 0 4 85 10 25
2017 None of the above 46 35 6 9 5 0 0 81 14 51
2014 Client contact centre 43 30 20 7 0 0 0 73 7 30
2014 Federal regulators 46 29 8 6 5 0 6 80 12 63
2014 Compliance, inspection and enforcement 49 42 2 2 2 0 2 93 5 45
2014 Communications or public affairs 41 31 13 7 6 0 1 73 13 68
2014 Access to information and privacy 47 28 16 5 5 0 0 74 9 43
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 66 24 6 2 1 0 0 91 3 86
2014 Administration and operations 47 30 9 7 7 0 0 78 14 288
2014 Human resources 68 26 2 4 0 0 0 94 4 50
2014 Financial management 65 27 0 6 0 0 2 94 6 51
2014 Information management 41 24 10 10 7 0 7 70 19 29
2014 Information technology 56 29 6 9 0 0 0 85 9 68
2014 Other services to the public 33 43 10 10 5 0 0 75 15 40
2014 None of the above 50 27 7 7 9 0 1 78 15 138

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 38 6 0 0 9 14 93 0 22
2017 Federal regulators 32 26 7 9 5 0 20 73 18 60
2017 Compliance, inspection and enforcement 33 22 13 5 8 7 12 68 16 41
2017 Communications or public affairs 43 25 9 7 2 5 9 79 10 61
2017 Access to information and privacy 41 22 14 0 0 9 15 82 0 26
2017 Science and technology 14 21 31 7 3 5 19 47 13 27
2017 Legal services 29 5 6 5 10 0 44 63 26 52
2017 Administration and operations 45 21 6 9 5 3 10 77 16 177
2017 Human resources 59 23 0 5 5 0 8 89 11 39
2017 Financial management 48 14 5 5 5 0 23 81 12 61
2017 Information management 34 21 15 0 5 0 26 74 6 21
2017 Information technology 46 33 13 2 0 0 6 84 2 51
2017 Policy 46 21 10 9 2 0 12 76 12 57
2017 Project management 30 33 8 13 14 0 2 64 27 41
2017 Other services to the public 23 18 15 4 8 6 26 61 17 25
2017 None of the above 39 11 10 2 10 0 27 69 17 51
2014 Client contact centre 40 17 3 0 17 0 23 74 22 30
2014 Federal regulators 27 21 6 10 13 0 24 63 29 63
2014 Compliance, inspection and enforcement 31 29 9 2 4 4 20 79 9 45
2014 Communications or public affairs 40 24 7 16 3 0 10 70 21 68
2014 Access to information and privacy 43 23 16 2 2 0 14 76 5 44
2014 Science and technology 6 38 13 6 19 0 19 54 31 16
2014 Legal services 24 14 12 7 8 3 31 59 23 86
2014 Administration and operations 37 22 7 6 9 2 17 73 19 288
2014 Human resources 40 12 6 10 2 4 26 74 17 50
2014 Financial management 35 29 6 2 4 4 20 85 8 51
2014 Information management 21 24 14 10 7 0 24 59 23 29
2014 Information technology 59 22 3 9 1 1 4 86 11 68
2014 Other services to the public 35 10 15 15 13 3 10 51 31 40
2014 None of the above 30 22 7 10 9 2 19 67 24 138

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 38 5 5 4 0 9 85 9 22
2017 Federal regulators 24 40 18 6 8 0 4 67 15 60
2017 Compliance, inspection and enforcement 46 23 14 15 3 0 0 69 17 41
2017 Communications or public affairs 35 40 20 3 4 0 0 74 6 61
2017 Access to information and privacy 43 16 22 15 0 0 4 61 16 26
2017 Science and technology 27 42 20 7 4 0 0 69 11 27
2017 Legal services 35 40 17 4 4 0 0 75 8 52
2017 Administration and operations 39 39 14 5 1 0 2 79 6 177
2017 Human resources 43 32 8 15 3 0 0 75 17 39
2017 Financial management 53 28 17 2 0 0 0 81 2 61
2017 Information management 45 20 11 5 0 0 21 81 6 21
2017 Information technology 33 40 10 10 3 0 3 76 14 51
2017 Policy 29 45 11 9 6 0 0 74 15 57
2017 Project management 29 34 20 9 7 0 2 64 15 41
2017 Other services to the public 46 16 19 13 3 3 0 64 17 25
2017 None of the above 29 27 16 15 1 2 10 63 19 51
2014 Client contact centre 40 40 7 7 7 0 0 80 13 30
2014 Federal regulators 27 35 16 13 2 0 8 67 16 63
2014 Compliance, inspection and enforcement 36 40 11 4 2 0 7 81 7 45
2014 Communications or public affairs 44 31 15 4 4 0 1 76 9 68
2014 Access to information and privacy 36 20 25 5 9 0 5 60 14 44
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 41 36 14 3 5 0 1 78 8 86
2014 Administration and operations 45 28 14 6 6 0 2 75 12 288
2014 Human resources 34 48 10 2 6 0 0 82 8 50
2014 Financial management 41 29 20 8 2 0 0 71 10 51
2014 Information management 48 38 0 10 3 0 0 86 14 29
2014 Information technology 41 40 15 4 0 0 0 81 4 68
2014 Other services to the public 38 30 25 3 3 0 3 69 5 40
2014 None of the above 35 36 12 12 3 1 1 72 16 138

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 26 14 11 0 0 4 74 11 22
2017 Federal regulators 45 34 5 3 7 0 7 84 10 60
2017 Compliance, inspection and enforcement 64 19 9 0 3 0 5 87 3 41
2017 Communications or public affairs 43 37 8 5 5 2 0 82 10 60
2017 Access to information and privacy 68 11 0 14 0 7 0 85 15 26
2017 Science and technology 69 13 0 0 2 7 8 97 3 27
2017 Legal services 74 17 2 2 2 2 2 94 4 52
2017 Administration and operations 62 21 7 4 2 0 3 87 7 177
2017 Human resources 65 27 3 0 5 0 0 92 5 38
2017 Financial management 74 15 2 2 3 2 3 94 5 61
2017 Information management 67 24 5 0 0 0 4 95 0 21
2017 Information technology 58 28 5 4 2 0 3 88 7 51
2017 Policy 65 21 3 4 4 3 0 89 8 57
2017 Project management 69 20 5 2 2 0 2 91 4 41
2017 Other services to the public 59 20 0 8 0 7 6 91 9 25
2017 None of the above 45 20 4 4 12 0 15 77 18 49
2014 Client contact centre 33 30 3 3 17 0 13 73 23 30
2014 Federal regulators 46 17 10 5 5 3 14 77 12 63
2014 Compliance, inspection and enforcement 58 18 2 4 7 4 7 85 13 45
2014 Communications or public affairs 49 24 7 7 7 6 0 77 16 68
2014 Access to information and privacy 75 16 5 0 2 0 2 93 2 44
2014 Science and technology 56 25 13 0 6 0 0 81 6 16
2014 Legal services 56 24 7 2 0 5 6 89 3 85
2014 Administration and operations 49 18 8 8 7 2 8 75 16 288
2014 Human resources 76 10 4 2 6 0 2 88 8 50
2014 Financial management 67 20 2 4 0 6 2 94 4 51
2014 Information management 59 24 0 0 10 0 7 89 11 29
2014 Information technology 65 19 7 3 4 1 0 85 7 68
2014 Other services to the public 53 23 3 8 5 3 8 83 14 40
2014 None of the above 54 17 4 4 10 3 9 80 16 138

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Client contact centre 21 27 52 22
2017 Federal regulators 23 35 42 60
2017 Compliance, inspection and enforcement 35 37 29 40
2017 Communications or public affairs 37 29 34 61
2017 Access to information and privacy 20 32 49 26
2017 Science and technology 14 64 22 27
2017 Legal services 17 52 31 52
2017 Administration and operations 29 32 39 177
2017 Human resources 40 29 31 39
2017 Financial management 25 40 35 61
2017 Information management 22 34 45 21
2017 Information technology 21 54 25 51
2017 Policy 32 34 33 56
2017 Project management 35 35 30 41
2017 Other services to the public 35 41 23 25
2017 None of the above 22 48 30 51
2014 Client contact centre 37 40 23 30
2014 Federal regulators 29 40 32 63
2014 Compliance, inspection and enforcement 24 42 33 45
2014 Communications or public affairs 32 26 41 68
2014 Access to information and privacy 45 32 23 44
2014 Science and technology 38 25 38 16
2014 Legal services 26 45 29 86
2014 Administration and operations 34 33 33 288
2014 Human resources 38 32 30 50
2014 Financial management 24 41 35 51
2014 Information management 31 24 45 29
2014 Information technology 28 44 28 68
2014 Other services to the public 28 43 30 40
2014 None of the above 31 32 37 138

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Federal regulators 6 15 33 9 15 21 14
2017 Compliance, inspection and enforcement 21 15 51 0 6 7 14
2017 Communications or public affairs 8 5 69 5 4 9 24
2017 Administration and operations 15 11 53 3 13 4 51
2017 Human resources 18 10 58 7 6 0 16
2017 Financial management 6 0 62 6 20 6 15
2017 Information technology 30 18 33 0 19 0 11
2017 Policy 5 11 75 0 9 0 19
2017 Project management 12 13 47 6 9 12 15
2017 None of the above 15 25 17 17 18 8 12
2014 Client contact centre 18 18 55 0 9999 9 11
2014 Federal regulators 28 11 44 11 9999 6 18
2014 Compliance, inspection and enforcement 18 9 73 0 9999 0 11
2014 Communications or public affairs 0 14 64 9 9999 14 22
2014 Access to information and privacy 10 10 70 5 9999 5 20
2014 Legal services 27 5 32 5 9999 32 22
2014 Administration and operations 18 8 53 5 9999 15 98
2014 Human resources 26 5 68 0 9999 0 19
2014 Financial management 25 8 58 0 9999 8 12
2014 Information technology 5 11 63 21 9999 0 19
2014 Other services to the public 9 9 73 0 9999 9 11
2014 None of the above 19 9 51 9 9999 12 43
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 44 6 0 4 0 0 91 4 22
2017 Federal regulators 52 38 6 0 4 0 0 90 4 59
2017 Compliance, inspection and enforcement 56 33 8 2 0 0 0 89 2 41
2017 Communications or public affairs 40 46 2 5 8 0 0 86 13 61
2017 Access to information and privacy 68 24 4 5 0 0 0 91 5 26
2017 Science and technology 68 30 2 0 0 0 0 98 0 27
2017 Legal services 56 31 2 10 2 0 0 86 12 52
2017 Administration and operations 54 34 5 3 3 1 0 89 6 177
2017 Human resources 57 35 6 0 3 0 0 91 3 39
2017 Financial management 62 27 6 3 2 0 1 90 5 60
2017 Information management 41 46 0 9 4 0 0 87 13 21
2017 Information technology 63 29 5 2 2 0 0 92 4 50
2017 Policy 61 30 2 5 2 0 0 91 7 57
2017 Project management 42 34 4 4 13 3 0 78 18 41
2017 Other services to the public 55 29 16 0 0 0 0 84 0 25
2017 None of the above 52 31 8 6 2 0 0 84 8 51
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 56 35 8 0 2 0 0 90 2 63
2014 Compliance, inspection and enforcement 67 22 7 4 0 0 0 89 4 45
2014 Communications or public affairs 57 34 4 1 1 0 1 93 3 68
2014 Access to information and privacy 43 36 7 9 5 0 0 80 14 44
2014 Science and technology 56 25 13 0 6 0 0 81 6 16
2014 Legal services 70 24 3 2 0 0 0 94 2 86
2014 Administration and operations 56 32 6 4 3 0 0 88 7 288
2014 Human resources 56 26 12 4 2 0 0 82 6 50
2014 Financial management 65 31 2 2 0 0 0 96 2 51
2014 Information management 52 45 3 0 0 0 0 97 0 29
2014 Information technology 61 36 0 1 1 0 0 97 3 67
2014 Other services to the public 63 30 5 0 3 0 0 93 3 40
2014 None of the above 53 31 5 5 4 1 1 85 10 138

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 36 16 11 4 0 0 70 15 22
2017 Federal regulators 29 40 10 13 8 0 0 69 21 60
2017 Compliance, inspection and enforcement 54 36 5 2 3 0 0 90 5 41
2017 Communications or public affairs 32 48 10 3 7 0 0 80 10 61
2017 Access to information and privacy 41 45 7 4 4 0 0 85 7 26
2017 Science and technology 29 52 0 12 7 0 0 81 19 27
2017 Legal services 46 26 14 12 2 0 0 72 14 52
2017 Administration and operations 38 36 11 8 4 1 0 76 13 177
2017 Human resources 41 30 17 7 3 2 0 72 10 39
2017 Financial management 39 40 9 8 0 3 0 82 8 61
2017 Information management 41 53 6 0 0 0 0 94 0 21
2017 Information technology 38 39 16 2 3 0 2 79 5 51
2017 Policy 29 45 18 6 2 0 0 74 8 57
2017 Project management 22 36 7 16 19 0 0 57 36 41
2017 Other services to the public 51 37 4 5 4 0 0 88 8 25
2017 None of the above 36 22 13 17 11 1 0 58 28 51
2014 Client contact centre 33 43 10 10 3 0 0 77 13 30
2014 Federal regulators 37 41 8 10 5 0 0 78 14 63
2014 Compliance, inspection and enforcement 49 36 7 4 4 0 0 84 9 45
2014 Communications or public affairs 37 43 13 4 3 0 0 79 7 68
2014 Access to information and privacy 36 39 9 5 11 0 0 75 16 44
2014 Science and technology 38 25 19 6 13 0 0 63 19 16
2014 Legal services 47 35 10 6 1 1 0 82 7 86
2014 Administration and operations 38 38 13 7 5 0 0 76 11 288
2014 Human resources 32 38 16 4 6 4 0 73 10 50
2014 Financial management 43 51 2 4 0 0 0 94 4 51
2014 Information management 31 48 14 3 0 3 0 82 4 29
2014 Information technology 41 37 16 4 0 1 0 79 4 68
2014 Other services to the public 58 20 10 8 5 0 0 78 13 40
2014 None of the above 36 39 12 10 4 0 0 75 14 138

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 14 26 28 22 0 9 56 16 22
2017 Federal regulators 8 16 44 26 7 0 0 33 23 60
2017 Compliance, inspection and enforcement 5 17 19 39 17 0 3 58 23 41
2017 Communications or public affairs 12 17 37 16 12 1 5 30 30 61
2017 Access to information and privacy 4 23 38 11 21 0 4 33 27 26
2017 Science and technology 9 5 45 26 13 0 3 40 14 27
2017 Legal services 11 12 32 22 20 0 4 44 23 52
2017 Administration and operations 8 16 40 14 14 2 5 30 26 176
2017 Human resources 14 3 43 20 16 0 3 37 18 39
2017 Financial management 2 19 35 31 10 0 4 42 21 61
2017 Information management 5 25 25 41 5 0 0 46 29 21
2017 Information technology 11 25 38 18 6 0 2 24 37 51
2017 Policy 8 16 38 24 13 2 0 38 24 56
2017 Project management 14 29 48 7 0 0 2 7 44 40
2017 Other services to the public 4 13 44 18 18 3 0 37 17 25
2017 None of the above 12 23 31 15 18 0 0 33 36 51
2014 Client contact centre 10 17 37 20 10 0 7 32 29 30
2014 Federal regulators 6 17 40 17 10 2 8 30 26 63
2014 Compliance, inspection and enforcement 7 20 24 24 18 2 4 45 29 45
2014 Communications or public affairs 6 32 34 9 13 1 4 23 41 68
2014 Access to information and privacy 16 23 30 11 14 0 7 27 41 44
2014 Science and technology 6 13 38 38 0 0 6 40 20 16
2014 Legal services 1 6 28 35 29 0 0 65 7 85
2014 Administration and operations 10 22 32 19 15 1 2 35 32 288
2014 Human resources 14 26 26 16 10 0 8 28 43 50
2014 Financial management 6 24 27 27 14 0 2 42 30 51
2014 Information management 3 31 24 28 14 0 0 41 34 29
2014 Information technology 4 24 32 22 16 0 1 39 28 68
2014 Other services to the public 8 20 45 10 10 3 5 22 30 40
2014 None of the above 8 18 29 28 13 1 4 42 27 138

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 0 32 27 30 5 6 64 0 22
2017 Federal regulators 7 9 29 28 25 2 0 54 16 59
2017 Compliance, inspection and enforcement 8 7 27 21 29 2 6 54 17 41
2017 Communications or public affairs 15 12 23 23 21 3 3 47 29 61
2017 Access to information and privacy 0 27 31 7 25 4 7 36 30 26
2017 Science and technology 4 12 30 36 14 0 3 52 17 27
2017 Legal services 4 15 20 25 31 0 6 59 20 52
2017 Administration and operations 7 14 24 23 23 3 7 50 23 177
2017 Human resources 0 19 25 26 19 3 7 50 22 39
2017 Financial management 1 20 22 22 28 5 2 54 23 61
2017 Information management 9 9 28 25 18 0 11 48 20 21
2017 Information technology 7 10 24 28 26 2 4 57 18 51
2017 Policy 6 22 31 16 15 8 2 35 31 56
2017 Project management 15 34 20 21 5 0 5 27 52 40
2017 Other services to the public 0 22 37 17 17 7 0 37 23 25
2017 None of the above 13 19 27 16 21 2 2 38 34 49
2014 Client contact centre 3 21 17 24 21 3 10 52 28 29
2014 Federal regulators 3 16 23 26 26 0 6 55 21 62
2014 Compliance, inspection and enforcement 7 13 18 22 31 2 7 59 22 45
2014 Communications or public affairs 3 18 25 25 24 1 4 52 22 68
2014 Access to information and privacy 11 9 27 25 25 0 2 51 21 44
2014 Science and technology 6 19 19 38 13 0 6 53 27 16
2014 Legal services 6 10 23 24 35 1 0 60 16 86
2014 Administration and operations 9 16 24 25 22 2 3 49 26 288
2014 Human resources 8 20 22 26 20 0 4 48 29 50
2014 Financial management 4 12 26 24 30 0 4 56 17 50
2014 Information management 7 7 31 34 17 3 0 54 14 29
2014 Information technology 1 10 21 32 29 3 3 66 13 68
2014 Other services to the public 5 13 20 25 28 5 5 58 19 40
2014 None of the above 11 14 27 20 22 2 4 45 26 138

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 20 27 29 24 0 0 53 20 22
2017 Federal regulators 13 20 36 15 14 0 2 30 33 60
2017 Compliance, inspection and enforcement 12 19 23 21 23 0 3 45 31 41
2017 Communications or public affairs 10 11 23 28 22 3 2 53 23 61
2017 Access to information and privacy 16 7 35 21 17 0 4 39 24 26
2017 Science and technology 12 13 31 22 17 0 5 41 26 27
2017 Legal services 11 4 21 24 33 0 6 61 17 52
2017 Administration and operations 7 12 22 28 21 2 8 54 22 177
2017 Human resources 6 5 29 23 26 0 11 55 12 39
2017 Financial management 5 18 14 29 26 1 6 59 25 61
2017 Information management 5 13 14 18 34 5 11 62 22 21
2017 Information technology 7 16 26 19 26 2 4 48 25 50
2017 Policy 4 5 28 32 25 4 2 61 10 56
2017 Project management 24 26 32 12 4 2 0 16 51 40
2017 Other services to the public 10 11 23 22 21 13 0 50 24 25
2017 None of the above 21 5 20 29 23 0 1 53 26 51
2014 Client contact centre 17 7 27 17 20 7 7 42 27 30
2014 Federal regulators 8 23 27 21 15 0 6 38 33 62
2014 Compliance, inspection and enforcement 9 11 31 22 20 0 7 45 21 45
2014 Communications or public affairs 1 12 21 25 35 1 4 64 14 68
2014 Access to information and privacy 30 25 18 11 14 0 2 26 56 44
2014 Science and technology 19 13 25 25 13 0 6 40 33 16
2014 Legal services 6 5 23 26 35 0 6 64 11 86
2014 Administration and operations 8 14 28 23 22 1 4 47 22 288
2014 Human resources 0 8 28 34 28 0 2 63 8 50
2014 Financial management 8 6 24 27 33 0 2 62 14 51
2014 Information management 3 28 24 24 21 0 0 45 31 29
2014 Information technology 4 7 21 32 31 1 3 66 12 68
2014 Other services to the public 8 15 23 25 18 5 8 49 26 40
2014 None of the above 9 10 30 28 18 0 5 48 20 137

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 4 20 35 35 0 5 74 5 22
2017 Federal regulators 6 11 27 27 27 2 0 55 18 60
2017 Compliance, inspection and enforcement 5 10 27 24 34 0 0 58 15 41
2017 Communications or public affairs 13 10 31 19 22 1 4 42 24 60
2017 Access to information and privacy 0 21 25 26 21 4 4 51 22 26
2017 Science and technology 0 9 39 26 23 0 3 51 9 27
2017 Legal services 9 4 14 37 35 0 2 73 13 52
2017 Administration and operations 3 9 23 36 21 3 4 61 14 177
2017 Human resources 9 8 24 25 24 0 11 55 19 39
2017 Financial management 0 13 25 35 21 2 4 60 14 61
2017 Information management 5 0 15 37 44 0 0 81 5 21
2017 Information technology 2 10 38 31 16 0 2 48 13 50
2017 Policy 4 17 36 29 12 2 0 42 21 57
2017 Project management 15 14 43 20 4 0 4 26 29 40
2017 Other services to the public 4 15 12 31 32 7 0 67 20 25
2017 None of the above 0 18 40 21 21 0 0 42 18 51
2014 Client contact centre 0 7 41 21 21 0 10 46 8 29
2014 Federal regulators 3 15 26 32 18 0 6 53 19 62
2014 Compliance, inspection and enforcement 2 11 11 31 40 0 4 74 14 45
2014 Communications or public affairs 6 16 31 26 16 1 3 45 23 68
2014 Access to information and privacy 16 14 14 36 16 0 5 55 31 44
2014 Science and technology 13 13 44 25 0 0 6 27 27 16
2014 Legal services 2 3 17 48 29 0 0 77 6 86
2014 Administration and operations 2 14 27 31 22 1 3 56 17 286
2014 Human resources 2 10 26 36 24 2 0 61 12 50
2014 Financial management 0 14 29 27 29 0 0 57 14 51
2014 Information management 0 24 7 41 24 0 3 68 25 29
2014 Information technology 4 4 27 30 31 0 3 63 9 67
2014 Other services to the public 8 5 40 18 23 0 8 43 14 40
2014 None of the above 3 18 26 32 16 0 5 50 22 138

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 10 23 23 21 4 11 51 22 22
2017 Federal regulators 9 23 30 20 18 0 0 38 32 60
2017 Compliance, inspection and enforcement 8 29 9 21 20 5 8 47 42 41
2017 Communications or public affairs 13 19 17 26 17 3 6 47 34 61
2017 Access to information and privacy 8 23 18 22 21 4 4 47 34 26
2017 Science and technology 5 11 45 28 9 0 3 38 16 27
2017 Legal services 16 10 28 21 24 0 0 45 27 51
2017 Administration and operations 8 18 21 23 21 2 7 48 29 177
2017 Human resources 14 15 24 30 12 0 5 44 31 39
2017 Financial management 5 21 35 22 16 0 2 38 26 61
2017 Information management 11 10 35 18 26 0 0 44 21 20
2017 Information technology 13 10 41 17 16 2 2 34 23 51
2017 Policy 13 10 32 18 16 4 8 38 26 55
2017 Project management 26 29 26 10 5 2 2 16 58 41
2017 Other services to the public 4 15 21 24 34 0 3 59 19 25
2017 None of the above 12 25 25 17 20 0 2 37 38 51
2014 Client contact centre 17 17 23 17 17 0 10 37 37 30
2014 Federal regulators 6 27 31 13 13 2 8 29 38 62
2014 Compliance, inspection and enforcement 7 11 27 22 24 0 9 51 20 45
2014 Communications or public affairs 10 16 26 19 19 1 7 42 29 68
2014 Access to information and privacy 16 27 20 23 11 2 0 35 44 44
2014 Science and technology 25 25 25 19 0 0 6 20 53 16
2014 Legal services 8 13 21 16 35 4 2 55 23 85
2014 Administration and operations 14 17 26 17 20 2 4 40 32 287
2014 Human resources 12 20 28 18 18 2 2 38 33 50
2014 Financial management 16 25 24 12 24 0 0 35 41 51
2014 Information management 10 21 21 21 21 3 3 44 33 29
2014 Information technology 3 18 26 26 25 0 1 52 21 68
2014 Other services to the public 18 20 25 15 15 0 8 32 41 40
2014 None of the above 14 21 23 16 19 0 7 37 38 138

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 18 19 27 19 0 9 51 29 22
2017 Federal regulators 4 12 27 28 27 0 2 56 16 60
2017 Compliance, inspection and enforcement 3 17 20 32 23 2 3 58 22 40
2017 Communications or public affairs 9 17 24 17 21 6 7 43 30 61
2017 Access to information and privacy 4 28 29 7 25 4 4 35 34 26
2017 Science and technology 0 4 29 30 29 5 3 64 4 27
2017 Legal services 4 7 23 25 35 0 6 63 12 52
2017 Administration and operations 9 14 25 22 20 4 6 46 25 177
2017 Human resources 9 4 23 40 14 3 8 60 14 39
2017 Financial management 4 18 31 22 20 0 5 45 23 61
2017 Information management 4 20 24 28 23 0 0 52 25 21
2017 Information technology 4 7 35 22 28 0 4 52 12 51
2017 Policy 9 22 30 16 14 7 3 32 35 56
2017 Project management 15 22 23 16 15 0 10 34 41 41
2017 Other services to the public 7 13 16 26 31 3 4 62 21 25
2017 None of the above 11 12 31 17 21 5 4 41 25 50
2014 Client contact centre 10 27 10 20 17 7 10 44 44 30
2014 Federal regulators 2 8 27 23 31 2 8 59 11 62
2014 Compliance, inspection and enforcement 4 13 20 22 27 0 13 56 21 45
2014 Communications or public affairs 3 13 16 32 28 1 6 65 17 68
2014 Access to information and privacy 11 23 20 23 20 0 2 44 35 44
2014 Science and technology 0 13 44 25 13 0 6 40 13 16
2014 Legal services 4 5 25 26 33 5 4 64 9 85
2014 Administration and operations 6 16 18 30 25 1 4 58 23 287
2014 Human resources 2 6 31 37 20 2 2 60 9 49
2014 Financial management 0 14 31 33 18 2 2 53 14 51
2014 Information management 4 21 21 25 21 4 4 50 27 28
2014 Information technology 1 4 18 41 29 3 3 75 6 68
2014 Other services to the public 8 10 28 8 25 10 13 42 23 40
2014 None of the above 9 9 28 26 22 1 5 52 19 138

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 14 27 32 16 0 11 54 15 22
2017 Federal regulators 15 20 30 19 16 0 0 35 35 60
2017 Compliance, inspection and enforcement 5 22 29 15 25 5 0 42 28 40
2017 Communications or public affairs 12 7 17 28 23 6 7 58 22 61
2017 Access to information and privacy 16 0 25 38 17 0 4 58 17 26
2017 Science and technology 4 8 41 30 14 0 3 45 12 27
2017 Legal services 6 4 22 33 29 0 5 66 11 52
2017 Administration and operations 3 9 32 24 22 3 6 52 13 176
2017 Human resources 8 13 27 25 16 0 11 47 23 39
2017 Financial management 4 10 26 29 21 5 5 55 16 61
2017 Information management 0 5 27 28 35 6 0 67 5 21
2017 Information technology 8 7 48 14 18 0 4 34 16 51
2017 Policy 6 8 21 37 17 7 3 61 16 56
2017 Project management 19 24 37 19 0 0 2 19 44 41
2017 Other services to the public 10 7 21 30 25 7 0 59 18 25
2017 None of the above 12 16 29 14 27 0 3 42 28 51
2014 Client contact centre 10 13 23 20 17 7 10 44 28 30
2014 Federal regulators 11 13 31 23 16 0 6 41 26 62
2014 Compliance, inspection and enforcement 16 11 22 24 20 2 4 48 29 45
2014 Communications or public affairs 4 12 24 30 22 1 6 56 18 67
2014 Access to information and privacy 16 16 30 16 18 0 5 36 33 44
2014 Science and technology 19 13 44 19 0 0 6 20 33 16
2014 Legal services 3 7 26 24 37 1 1 63 11 86
2014 Administration and operations 7 17 33 20 19 2 2 40 25 286
2014 Human resources 4 10 32 28 16 4 6 49 16 50
2014 Financial management 6 20 26 30 18 0 0 48 26 50
2014 Information management 7 25 25 18 21 4 0 41 33 28
2014 Information technology 3 15 13 35 31 0 3 68 18 68
2014 Other services to the public 5 10 26 26 26 3 5 56 17 39
2014 None of the above 8 18 31 19 19 1 4 40 27 137

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 20 10 5 5 0 0 79 10 22
2017 Federal regulators 46 18 17 7 11 2 0 65 18 60
2017 Compliance, inspection and enforcement 55 15 12 11 5 2 0 72 16 41
2017 Communications or public affairs 49 34 7 3 8 0 0 83 10 61
2017 Access to information and privacy 40 10 19 25 4 0 4 51 29 26
2017 Science and technology 50 36 0 3 12 0 0 85 15 27
2017 Legal services 58 21 7 13 2 0 0 79 15 52
2017 Administration and operations 48 29 9 8 5 1 1 78 13 177
2017 Human resources 57 24 8 8 3 0 0 81 10 39
2017 Financial management 57 27 5 8 3 0 0 85 10 61
2017 Information management 64 22 6 5 4 0 0 86 9 21
2017 Information technology 55 32 3 7 4 0 0 87 11 51
2017 Policy 48 33 5 8 4 2 0 83 12 57
2017 Project management 42 26 9 4 19 0 0 68 23 41
2017 Other services to the public 57 24 3 13 0 4 0 84 13 25
2017 None of the above 56 21 6 11 7 0 0 77 17 50
2014 Client contact centre 33 47 10 10 0 0 0 80 10 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 44 24 9 16 4 0 2 70 20 45
2014 Communications or public affairs 53 21 6 18 3 0 0 74 21 68
2014 Access to information and privacy 50 20 9 11 5 2 2 74 17 44
2014 Science and technology 56 13 13 6 6 0 6 73 13 16
2014 Legal services 64 21 6 5 5 0 0 85 9 86
2014 Administration and operations 42 30 10 9 9 1 0 73 18 288
2014 Human resources 54 32 6 6 0 0 2 88 6 50
2014 Financial management 61 24 6 6 4 0 0 84 10 51
2014 Information management 28 38 14 14 3 3 0 68 18 29
2014 Information technology 51 28 12 4 4 0 0 79 9 68
2014 Other services to the public 50 20 8 8 15 0 0 70 23 40
2014 None of the above 43 24 7 12 10 0 3 69 23 138

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 41 0 0 0 0 0 100 0 21
2017 Federal regulators 36 40 7 14 3 0 0 76 17 60
2017 Compliance, inspection and enforcement 57 30 3 7 3 0 0 86 10 40
2017 Communications or public affairs 56 28 8 3 5 0 0 84 8 61
2017 Access to information and privacy 51 29 11 4 5 0 0 80 9 26
2017 Science and technology 45 37 3 7 8 0 0 82 15 27
2017 Legal services 68 20 5 2 4 0 0 88 6 52
2017 Administration and operations 51 35 5 7 1 0 0 86 8 177
2017 Human resources 53 39 5 0 3 0 0 92 3 39
2017 Financial management 56 31 3 7 3 0 0 87 10 61
2017 Information management 72 28 0 0 0 0 0 100 0 21
2017 Information technology 58 31 8 3 0 0 0 89 3 51
2017 Policy 54 38 0 6 2 0 0 92 8 57
2017 Project management 39 41 0 12 8 0 0 80 20 41
2017 Other services to the public 57 35 7 0 0 0 0 93 0 25
2017 None of the above 53 30 6 7 2 0 1 84 10 51
2014 Client contact centre 40 47 7 7 0 0 0 87 7 30
2014 Federal regulators 33 40 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 44 40 7 2 4 0 2 86 7 45
2014 Communications or public affairs 50 31 6 12 1 0 0 81 13 68
2014 Access to information and privacy 43 41 7 9 0 0 0 84 9 44
2014 Science and technology 44 31 6 0 13 0 6 80 13 16
2014 Legal services 74 19 5 1 1 0 0 93 2 86
2014 Administration and operations 44 34 8 8 6 0 0 78 14 288
2014 Human resources 76 20 2 2 0 0 0 96 2 50
2014 Financial management 49 35 10 4 2 0 0 84 6 51
2014 Information management 34 52 3 7 3 0 0 86 10 29
2014 Information technology 49 40 4 6 1 0 0 88 7 68
2014 Other services to the public 48 38 3 8 5 0 0 85 13 40
2014 None of the above 49 29 10 8 3 1 0 79 11 138

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 45 13 0 0 0 0 87 0 22
2017 Federal regulators 42 36 11 6 5 0 0 78 11 60
2017 Compliance, inspection and enforcement 47 29 17 3 2 2 0 77 6 41
2017 Communications or public affairs 48 26 10 11 3 2 0 75 14 61
2017 Access to information and privacy 53 24 11 9 0 0 4 80 9 26
2017 Science and technology 48 32 12 6 3 0 0 80 8 27
2017 Legal services 45 25 14 8 6 2 0 71 14 52
2017 Administration and operations 45 30 15 5 1 2 1 78 7 177
2017 Human resources 56 34 5 0 3 2 0 92 3 39
2017 Financial management 52 31 8 0 1 6 1 90 1 61
2017 Information management 34 42 15 0 0 10 0 84 0 21
2017 Information technology 48 35 9 2 0 4 2 88 2 51
2017 Policy 42 36 13 2 2 5 0 82 4 57
2017 Project management 37 37 13 9 2 2 0 75 12 41
2017 Other services to the public 58 20 4 0 4 15 0 91 4 25
2017 None of the above 39 33 16 10 0 2 0 74 10 50
2014 Client contact centre 40 40 13 0 3 0 3 83 3 30
2014 Federal regulators 48 29 5 10 5 5 0 80 15 63
2014 Compliance, inspection and enforcement 58 18 11 7 4 0 2 77 11 45
2014 Communications or public affairs 46 38 7 1 1 6 0 89 3 68
2014 Access to information and privacy 39 27 23 7 0 5 0 69 7 44
2014 Science and technology 44 25 19 0 6 0 6 73 7 16
2014 Legal services 53 24 13 1 0 8 0 85 1 86
2014 Administration and operations 45 29 13 4 3 5 0 79 7 288
2014 Human resources 36 36 14 6 2 2 4 77 9 50
2014 Financial management 53 33 6 0 0 6 2 94 0 51
2014 Information management 52 38 3 0 0 7 0 96 0 29
2014 Information technology 54 32 7 1 1 1 1 89 3 68
2014 Other services to the public 50 25 18 5 0 3 0 77 5 40
2014 None of the above 42 34 4 9 3 4 3 82 13 138

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 55 45 0 0 0 0 0 100 0 21
2017 Federal regulators 38 42 11 5 5 0 0 80 10 59
2017 Compliance, inspection and enforcement 51 47 2 0 0 0 0 98 0 41
2017 Communications or public affairs 43 39 9 7 1 2 0 83 8 61
2017 Access to information and privacy 46 31 7 16 0 0 0 77 16 26
2017 Science and technology 60 26 0 3 12 0 0 85 15 27
2017 Legal services 49 32 11 6 2 0 0 82 7 52
2017 Administration and operations 49 31 12 4 3 0 0 80 7 176
2017 Human resources 51 41 3 0 3 2 0 94 3 39
2017 Financial management 64 25 5 0 1 5 0 93 1 61
2017 Information management 49 37 10 0 0 4 0 89 0 21
2017 Information technology 52 32 13 0 0 0 2 86 0 51
2017 Policy 47 42 4 8 0 0 0 88 8 56
2017 Project management 44 37 5 7 7 0 0 81 14 41
2017 Other services to the public 49 34 9 8 0 0 0 83 8 25
2017 None of the above 42 33 11 8 4 2 0 76 12 51
2014 Client contact centre 40 43 13 3 0 0 0 83 3 30
2014 Federal regulators 49 19 13 8 5 6 0 73 14 63
2014 Compliance, inspection and enforcement 49 31 9 2 7 0 2 82 9 45
2014 Communications or public affairs 47 38 9 4 1 0 0 85 6 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 0 0 13 0 0 88 13 16
2014 Legal services 57 28 6 6 0 3 0 88 6 86
2014 Administration and operations 46 34 9 6 3 1 0 81 10 287
2014 Human resources 52 26 16 2 2 0 2 80 4 50
2014 Financial management 57 37 6 0 0 0 0 94 0 51
2014 Information management 48 31 10 10 0 0 0 79 10 29
2014 Information technology 56 35 7 0 1 0 0 91 1 68
2014 Other services to the public 45 38 15 3 0 0 0 83 3 40
2014 None of the above 38 36 10 9 3 2 2 77 12 138

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 41 5 0 0 0 0 95 0 21
2017 Federal regulators 49 36 4 6 5 0 0 85 11 58
2017 Compliance, inspection and enforcement 53 37 8 2 0 0 0 90 2 41
2017 Communications or public affairs 46 40 8 5 1 0 0 86 6 61
2017 Access to information and privacy 60 28 7 5 0 0 0 88 5 26
2017 Science and technology 68 18 0 3 12 0 0 85 15 27
2017 Legal services 61 23 8 9 0 0 0 83 9 52
2017 Administration and operations 53 35 5 4 4 0 0 88 8 177
2017 Human resources 57 29 11 0 3 0 0 86 3 39
2017 Financial management 70 20 7 3 0 0 0 91 3 61
2017 Information management 67 33 0 0 0 0 0 100 0 21
2017 Information technology 61 26 11 0 2 0 0 87 2 51
2017 Policy 56 34 4 3 2 0 0 91 5 56
2017 Project management 39 42 12 2 4 0 0 82 6 41
2017 Other services to the public 50 35 8 4 4 0 0 85 7 25
2017 None of the above 52 31 4 8 4 2 0 84 12 51
2014 Client contact centre 50 37 13 0 0 0 0 87 0 30
2014 Federal regulators 49 37 5 3 5 0 2 87 8 63
2014 Compliance, inspection and enforcement 60 27 4 2 7 0 0 87 9 45
2014 Communications or public affairs 62 26 9 3 0 0 0 88 3 68
2014 Access to information and privacy 48 27 9 7 9 0 0 75 16 44
2014 Science and technology 56 25 6 0 13 0 0 81 13 16
2014 Legal services 74 22 1 2 0 0 0 97 2 86
2014 Administration and operations 56 27 7 5 4 0 0 84 9 288
2014 Human resources 60 24 12 0 2 2 0 86 2 50
2014 Financial management 63 31 4 2 0 0 0 94 2 51
2014 Information management 55 28 10 7 0 0 0 83 7 29
2014 Information technology 57 38 3 1 0 0 0 96 1 68
2014 Other services to the public 60 35 3 3 0 0 0 95 3 40
2014 None of the above 50 34 7 4 4 1 0 85 9 138

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 38 5 5 0 5 0 89 5 22
2017 Federal regulators 26 31 15 8 9 5 5 64 19 60
2017 Compliance, inspection and enforcement 44 21 10 13 6 2 5 69 20 41
2017 Communications or public affairs 30 23 21 6 12 5 4 58 19 61
2017 Access to information and privacy 37 13 25 12 5 7 0 54 19 26
2017 Science and technology 27 36 8 3 16 6 3 70 21 27
2017 Legal services 42 15 19 12 4 6 2 63 17 52
2017 Administration and operations 35 25 19 5 8 3 5 65 14 177
2017 Human resources 39 30 16 3 6 5 2 74 9 39
2017 Financial management 39 35 11 9 2 3 1 77 11 61
2017 Information management 28 19 18 5 5 22 5 63 12 21
2017 Information technology 33 31 13 3 4 8 8 76 9 51
2017 Policy 21 27 13 14 4 17 5 61 23 57
2017 Project management 27 31 11 6 22 0 4 60 29 41
2017 Other services to the public 29 35 8 8 0 16 4 80 10 25
2017 None of the above 35 31 8 8 12 2 4 70 22 51
2014 Client contact centre 30 20 13 20 13 0 3 52 34 30
2014 Federal regulators 33 29 14 6 6 2 10 70 14 63
2014 Compliance, inspection and enforcement 36 16 16 7 16 7 4 58 25 45
2014 Communications or public affairs 35 24 10 13 9 1 7 65 24 68
2014 Access to information and privacy 30 30 18 9 5 5 5 65 15 44
2014 Science and technology 25 38 6 6 13 0 13 71 21 16
2014 Legal services 42 28 5 5 3 8 9 85 10 86
2014 Administration and operations 29 28 14 14 9 4 2 61 24 288
2014 Human resources 40 28 12 6 6 4 4 74 13 50
2014 Financial management 39 27 18 2 8 6 0 71 10 51
2014 Information management 21 28 14 14 7 10 7 58 25 29
2014 Information technology 34 31 10 9 6 3 7 72 16 68
2014 Other services to the public 25 30 13 10 13 0 10 61 25 40
2014 None of the above 32 28 12 12 10 4 3 64 23 138

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 63 33 4 0 0 0 0 96 0 22
2017 Federal regulators 41 47 7 2 0 4 0 91 2 60
2017 Compliance, inspection and enforcement 58 35 8 0 0 0 0 92 0 41
2017 Communications or public affairs 47 39 10 3 2 0 0 85 4 61
2017 Access to information and privacy 60 40 0 0 0 0 0 100 0 26
2017 Science and technology 62 23 0 10 5 0 0 85 15 26
2017 Legal services 64 30 5 2 0 0 0 93 2 52
2017 Administration and operations 51 33 11 0 2 2 1 87 2 177
2017 Human resources 52 33 13 0 3 0 0 85 3 39
2017 Financial management 50 40 5 1 0 3 1 93 1 61
2017 Information management 56 35 5 5 0 0 0 91 5 21
2017 Information technology 47 41 4 2 0 4 2 94 2 51
2017 Policy 68 31 1 0 0 0 0 99 0 57
2017 Project management 42 45 4 6 2 0 0 87 8 41
2017 Other services to the public 43 40 4 0 4 8 0 90 5 25
2017 None of the above 56 24 6 8 2 4 0 83 11 50
2014 Client contact centre 37 47 10 7 0 0 0 83 7 30
2014 Federal regulators 51 38 5 6 0 0 0 89 6 63
2014 Compliance, inspection and enforcement 60 29 4 7 0 0 0 89 7 45
2014 Communications or public affairs 54 35 7 0 0 1 1 92 0 68
2014 Access to information and privacy 43 45 11 0 0 0 0 89 0 44
2014 Science and technology 63 25 0 6 6 0 0 88 13 16
2014 Legal services 69 28 2 1 0 0 0 97 1 86
2014 Administration and operations 49 36 6 6 1 2 1 87 7 288
2014 Human resources 54 26 16 0 0 4 0 83 0 50
2014 Financial management 57 35 4 2 0 2 0 94 2 51
2014 Information management 48 41 3 0 0 7 0 96 0 29
2014 Information technology 53 34 9 1 0 1 1 89 2 68
2014 Other services to the public 53 40 8 0 0 0 0 93 0 40
2014 None of the above 47 35 8 4 1 4 1 86 6 138

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 27 30 6 4 0 0 60 9 22
2017 Federal regulators 33 32 14 15 5 2 0 66 20 60
2017 Compliance, inspection and enforcement 61 16 13 10 0 0 0 77 10 41
2017 Communications or public affairs 33 26 16 13 9 4 0 62 22 61
2017 Access to information and privacy 40 22 19 4 15 0 0 62 19 26
2017 Science and technology 41 30 11 3 7 5 3 77 11 27
2017 Legal services 50 27 7 14 2 0 0 77 16 52
2017 Administration and operations 46 31 12 7 2 1 1 78 10 177
2017 Human resources 51 37 5 0 3 4 0 91 3 38
2017 Financial management 43 34 9 7 1 5 0 82 9 61
2017 Information management 59 31 0 5 6 0 0 90 10 21
2017 Information technology 37 43 5 9 2 3 2 84 11 51
2017 Policy 39 34 5 8 4 11 0 82 13 57
2017 Project management 31 16 25 18 5 2 3 49 24 41
2017 Other services to the public 53 36 4 0 4 3 0 92 4 25
2017 None of the above 44 35 9 5 4 2 1 81 9 51
2014 Client contact centre 37 43 7 10 3 0 0 80 13 30
2014 Federal regulators 38 33 8 10 2 3 6 79 12 63
2014 Compliance, inspection and enforcement 53 18 9 11 2 0 7 76 14 45
2014 Communications or public affairs 46 31 10 7 4 1 0 78 12 68
2014 Access to information and privacy 36 20 16 16 5 7 0 61 22 44
2014 Science and technology 38 25 6 0 25 0 6 67 27 16
2014 Legal services 62 24 7 3 2 1 0 87 6 86
2014 Administration and operations 45 30 11 6 8 1 0 75 14 288
2014 Human resources 58 28 2 6 4 0 2 88 10 50
2014 Financial management 43 39 10 8 0 0 0 82 8 51
2014 Information management 38 31 14 10 3 3 0 71 14 29
2014 Information technology 49 34 3 7 6 1 0 84 13 68
2014 Other services to the public 43 38 10 3 3 0 5 84 5 40
2014 None of the above 45 33 10 6 3 2 1 80 9 138

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 39 16 10 9 9 0 61 21 22
2017 Federal regulators 31 35 12 14 6 2 0 67 20 60
2017 Compliance, inspection and enforcement 45 22 18 10 3 2 0 69 13 41
2017 Communications or public affairs 19 19 26 19 8 9 0 43 29 61
2017 Access to information and privacy 29 4 36 12 0 19 0 40 15 26
2017 Science and technology 22 37 16 7 11 5 3 64 19 27
2017 Legal services 45 30 6 10 8 0 2 76 18 52
2017 Administration and operations 31 27 18 11 6 6 1 62 18 177
2017 Human resources 45 31 11 6 3 2 2 80 9 39
2017 Financial management 31 32 18 7 5 7 0 67 13 61
2017 Information management 35 31 20 5 4 4 0 69 9 21
2017 Information technology 24 27 28 9 4 3 4 55 14 51
2017 Policy 30 29 10 8 6 16 0 71 17 57
2017 Project management 19 33 22 12 14 0 0 52 26 41
2017 Other services to the public 27 22 24 4 7 12 3 58 14 25
2017 None of the above 37 24 19 10 2 8 0 66 13 51
2014 Client contact centre 23 30 20 7 7 10 3 62 15 30
2014 Federal regulators 25 43 13 6 2 3 8 77 9 63
2014 Compliance, inspection and enforcement 29 33 13 11 7 0 7 67 19 45
2014 Communications or public affairs 26 34 18 12 4 6 0 64 17 68
2014 Access to information and privacy 25 32 16 14 5 9 0 63 20 44
2014 Science and technology 25 31 13 13 6 13 0 64 21 16
2014 Legal services 56 27 9 5 1 2 0 85 6 86
2014 Administration and operations 29 36 15 9 6 6 1 69 16 287
2014 Human resources 40 30 12 8 6 2 2 73 15 50
2014 Financial management 37 25 18 6 8 6 0 67 15 51
2014 Information management 34 31 17 3 0 14 0 76 4 29
2014 Information technology 37 28 15 12 6 3 0 67 18 68
2014 Other services to the public 38 33 20 3 3 5 0 74 5 40
2014 None of the above 30 29 14 12 7 5 1 64 21 138

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 18 33 0 15 15 8 39 19 22
2017 Federal regulators 19 18 12 15 25 8 3 42 45 60
2017 Compliance, inspection and enforcement 27 14 11 15 16 12 5 50 37 41
2017 Communications or public affairs 19 10 14 14 28 10 5 34 49 61
2017 Access to information and privacy 7 12 35 17 15 15 0 22 37 26
2017 Science and technology 16 32 6 5 15 23 3 65 26 27
2017 Legal services 28 12 15 9 14 12 10 51 29 52
2017 Administration and operations 25 25 17 11 10 11 2 56 23 177
2017 Human resources 39 15 18 7 8 6 8 62 17 39
2017 Financial management 25 24 17 12 3 8 11 60 19 61
2017 Information management 23 19 22 5 0 20 11 62 7 21
2017 Information technology 32 23 14 6 9 15 2 66 17 50
2017 Policy 25 16 11 20 4 24 0 54 31 57
2017 Project management 18 22 10 19 26 5 0 41 48 41
2017 Other services to the public 17 24 5 15 12 21 6 56 37 25
2017 None of the above 25 13 25 12 8 6 10 46 24 51
2014 Client contact centre 17 7 33 10 10 17 7 30 26 30
2014 Federal regulators 13 16 25 5 17 6 17 38 29 63
2014 Compliance, inspection and enforcement 31 7 13 13 18 9 9 46 38 45
2014 Communications or public affairs 16 18 26 18 4 10 7 41 27 68
2014 Access to information and privacy 18 11 11 18 23 16 2 36 50 44
2014 Science and technology 13 19 13 25 19 0 13 36 50 16
2014 Legal services 33 23 12 5 9 14 5 69 17 86
2014 Administration and operations 21 20 15 13 14 10 7 49 33 288
2014 Human resources 34 26 8 8 14 4 6 67 24 50
2014 Financial management 31 18 16 16 6 12 2 57 25 51
2014 Information management 24 14 21 7 10 17 7 50 23 29
2014 Information technology 26 24 12 13 7 15 3 61 25 68
2014 Other services to the public 25 20 15 10 10 5 15 56 25 40
2014 None of the above 17 12 20 14 14 14 10 37 37 138

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 63 0 0 0 0 0 100 0 22
2017 Federal regulators 45 43 2 8 3 0 0 87 11 60
2017 Compliance, inspection and enforcement 50 38 2 8 2 0 0 88 10 41
2017 Communications or public affairs 47 39 3 8 3 0 0 86 11 61
2017 Access to information and privacy 49 43 4 0 5 0 0 91 5 26
2017 Science and technology 33 42 8 4 13 0 0 75 17 27
2017 Legal services 32 62 2 4 0 0 0 94 4 52
2017 Administration and operations 58 33 4 3 2 0 0 91 5 177
2017 Human resources 58 33 0 9 0 0 0 91 9 39
2017 Financial management 69 30 0 0 1 0 0 99 1 61
2017 Information management 48 42 6 5 0 0 0 89 5 21
2017 Information technology 71 20 2 5 1 0 0 91 7 51
2017 Policy 29 56 1 11 2 0 0 85 13 57
2017 Project management 30 39 8 20 3 0 0 69 23 41
2017 Other services to the public 55 33 5 4 4 0 0 88 7 25
2017 None of the above 52 29 4 5 9 0 0 81 15 51
2014 Client contact centre 50 40 7 3 0 0 0 90 3 30
2014 Federal regulators 41 43 3 5 2 0 6 90 7 63
2014 Compliance, inspection and enforcement 42 47 2 4 2 0 2 91 7 45
2014 Communications or public affairs 50 44 1 4 0 0 0 94 4 68
2014 Access to information and privacy 34 45 9 5 7 0 0 80 11 44
2014 Science and technology 44 25 0 19 13 0 0 69 31 16
2014 Legal services 60 35 3 1 0 0 0 95 1 86
2014 Administration and operations 55 34 5 5 1 0 0 90 6 288
2014 Human resources 58 38 2 2 0 0 0 96 2 50
2014 Financial management 65 29 0 6 0 0 0 94 6 51
2014 Information management 48 41 0 10 0 0 0 90 10 29
2014 Information technology 62 31 4 1 1 0 0 93 3 68
2014 Other services to the public 58 30 0 8 5 0 0 88 13 40
2014 None of the above 44 42 2 7 4 0 0 86 12 138

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 39 0 10 0 0 0 90 10 22
2017 Federal regulators 52 29 6 6 7 0 0 81 13 60
2017 Compliance, inspection and enforcement 63 21 0 14 2 0 0 84 16 41
2017 Communications or public affairs 57 23 6 8 5 0 0 80 13 61
2017 Access to information and privacy 34 34 0 20 12 0 0 68 32 26
2017 Science and technology 49 31 12 3 5 0 0 80 8 27
2017 Legal services 51 41 6 0 2 0 0 92 2 51
2017 Administration and operations 65 25 1 6 3 0 0 89 9 177
2017 Human resources 69 22 2 4 3 0 0 91 6 39
2017 Financial management 70 23 2 4 2 0 0 93 5 60
2017 Information management 55 35 6 5 0 0 0 90 5 21
2017 Information technology 62 21 9 6 2 0 0 83 8 51
2017 Policy 56 18 6 12 8 0 0 74 20 57
2017 Project management 47 25 12 7 8 0 0 73 15 41
2017 Other services to the public 57 33 0 6 4 0 0 90 10 25
2017 None of the above 62 27 2 7 2 0 0 89 9 51
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 51 25 3 8 5 0 8 83 14 63
2014 Compliance, inspection and enforcement 53 24 7 4 7 0 4 81 12 45
2014 Communications or public affairs 56 25 9 3 6 0 1 82 9 68
2014 Access to information and privacy 27 16 5 14 39 0 0 43 52 44
2014 Science and technology 44 19 0 13 25 0 0 63 38 16
2014 Legal services 71 20 2 7 0 0 0 91 7 86
2014 Administration and operations 62 25 4 6 3 0 0 87 9 288
2014 Human resources 60 26 2 10 2 0 0 86 12 50
2014 Financial management 65 25 2 6 2 0 0 90 8 51
2014 Information management 41 34 3 7 10 0 3 79 18 29
2014 Information technology 59 28 7 3 3 0 0 87 6 68
2014 Other services to the public 58 28 5 5 3 0 3 87 8 40
2014 None of the above 52 27 6 10 4 0 1 79 15 137

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 55 34 0 10 0 0 0 90 10 22
2017 Federal regulators 62 30 5 3 0 0 0 92 3 60
2017 Compliance, inspection and enforcement 58 36 0 3 3 0 0 94 6 41
2017 Communications or public affairs 53 36 6 4 1 0 0 89 5 61
2017 Access to information and privacy 59 21 11 5 0 4 0 83 5 26
2017 Science and technology 48 40 0 7 5 0 0 88 12 27
2017 Legal services 57 34 4 4 0 2 0 92 4 52
2017 Administration and operations 53 31 10 3 3 0 0 84 6 176
2017 Human resources 72 20 3 3 3 0 0 92 5 39
2017 Financial management 74 24 3 0 0 0 0 97 0 61
2017 Information management 82 18 0 0 0 0 0 100 0 21
2017 Information technology 60 33 7 0 0 0 0 93 0 51
2017 Policy 50 27 12 6 4 0 0 77 10 57
2017 Project management 42 28 7 16 6 0 0 71 22 41
2017 Other services to the public 47 38 11 4 0 0 0 85 4 25
2017 None of the above 59 30 8 2 0 0 0 90 2 51
2014 Client contact centre 33 53 10 3 0 0 0 87 3 30
2014 Federal regulators 51 30 8 2 3 0 6 86 5 63
2014 Compliance, inspection and enforcement 53 33 0 7 2 2 2 91 9 45
2014 Communications or public affairs 58 27 12 3 0 0 0 85 3 67
2014 Access to information and privacy 45 20 18 9 7 0 0 66 16 44
2014 Science and technology 56 25 0 13 6 0 0 81 19 16
2014 Legal services 73 21 5 1 0 0 0 94 1 86
2014 Administration and operations 55 31 7 6 1 0 0 86 7 288
2014 Human resources 68 28 4 0 0 0 0 96 0 50
2014 Financial management 75 24 0 2 0 0 0 98 2 51
2014 Information management 55 38 3 3 0 0 0 93 3 29
2014 Information technology 59 29 6 4 0 1 0 90 4 68
2014 Other services to the public 58 33 3 5 0 0 3 92 5 40
2014 None of the above 62 27 5 4 2 0 1 89 6 138

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 84 16 0 0 0 0 0 100 0 22
2017 Federal regulators 78 19 2 0 0 0 2 98 0 60
2017 Compliance, inspection and enforcement 76 17 5 0 0 2 0 95 0 41
2017 Communications or public affairs 74 18 5 0 1 2 0 93 1 61
2017 Access to information and privacy 71 17 4 4 5 0 0 88 9 26
2017 Science and technology 76 21 4 0 0 0 0 96 0 27
2017 Legal services 72 23 0 4 0 2 0 96 4 51
2017 Administration and operations 80 14 1 1 1 1 1 96 2 176
2017 Human resources 87 8 0 5 0 0 0 95 5 39
2017 Financial management 86 9 4 0 0 1 0 96 0 61
2017 Information management 70 19 0 5 0 0 6 94 6 21
2017 Information technology 76 24 0 0 0 0 0 100 0 51
2017 Policy 82 10 5 2 2 0 0 92 4 57
2017 Project management 64 24 4 3 3 0 2 90 6 41
2017 Other services to the public 74 17 8 0 0 0 0 92 0 25
2017 None of the above 61 23 11 0 4 0 0 85 4 50
2014 Client contact centre 67 23 3 3 0 0 3 93 3 30
2014 Federal regulators 79 10 3 2 0 0 6 95 2 63
2014 Compliance, inspection and enforcement 78 13 4 0 2 0 2 93 2 45
2014 Communications or public affairs 81 15 0 4 0 0 0 96 4 67
2014 Access to information and privacy 61 25 9 0 5 0 0 86 5 44
2014 Science and technology 75 13 6 6 0 0 0 88 6 16
2014 Legal services 81 16 1 1 0 0 0 98 1 86
2014 Administration and operations 76 17 2 3 2 0 1 93 5 288
2014 Human resources 80 16 4 0 0 0 0 96 0 50
2014 Financial management 86 8 4 2 0 0 0 94 2 51
2014 Information management 72 21 7 0 0 0 0 93 0 29
2014 Information technology 78 19 3 0 0 0 0 97 0 68
2014 Other services to the public 80 15 3 3 0 0 0 95 3 40
2014 None of the above 70 22 3 1 3 1 1 93 4 138

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 65 31 0 4 0 0 0 96 4 22
2017 Federal regulators 75 17 4 4 0 0 2 93 4 60
2017 Compliance, inspection and enforcement 64 19 9 5 2 0 0 83 8 41
2017 Communications or public affairs 65 16 4 13 1 0 0 81 15 61
2017 Access to information and privacy 63 24 0 14 0 0 0 86 14 26
2017 Science and technology 80 8 0 8 5 0 0 88 12 27
2017 Legal services 70 12 9 9 0 0 0 82 9 51
2017 Administration and operations 66 21 3 6 3 0 2 88 9 177
2017 Human resources 71 15 3 8 0 0 3 88 9 39
2017 Financial management 64 16 7 8 4 0 2 81 12 61
2017 Information management 65 21 0 5 0 4 6 94 6 21
2017 Information technology 71 20 3 3 0 0 2 93 4 51
2017 Policy 75 9 3 3 9 0 0 85 12 57
2017 Project management 62 14 7 13 0 0 4 79 13 41
2017 Other services to the public 79 13 0 4 4 0 0 92 8 25
2017 None of the above 61 25 2 6 6 0 0 86 13 51
2014 Client contact centre 50 17 13 7 7 0 7 71 14 30
2014 Federal regulators 79 5 5 3 2 0 6 90 5 63
2014 Compliance, inspection and enforcement 75 20 0 0 2 0 2 98 2 44
2014 Communications or public affairs 60 19 6 9 6 0 0 79 15 68
2014 Access to information and privacy 73 14 7 2 2 0 2 88 5 44
2014 Science and technology 75 25 0 0 0 0 0 100 0 16
2014 Legal services 67 17 6 5 5 0 0 85 9 86
2014 Administration and operations 67 18 2 9 3 0 1 86 12 288
2014 Human resources 64 20 6 6 0 2 2 88 6 50
2014 Financial management 67 24 2 6 0 0 2 92 6 51
2014 Information management 66 17 3 7 7 0 0 83 14 29
2014 Information technology 66 21 4 6 1 0 1 88 7 68
2014 Other services to the public 75 23 0 0 3 0 0 98 3 40
2014 None of the above 69 18 3 5 3 0 2 89 8 138

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 65 35 0 0 0 0 0 100 0 22
2017 Federal regulators 72 17 0 7 0 0 4 93 7 59
2017 Compliance, inspection and enforcement 66 19 2 8 0 2 2 89 9 41
2017 Communications or public affairs 67 14 2 7 4 0 5 86 12 61
2017 Access to information and privacy 75 17 0 5 3 0 0 92 8 26
2017 Science and technology 67 9 9 8 5 0 3 78 13 27
2017 Legal services 74 16 4 6 0 0 0 89 6 52
2017 Administration and operations 67 17 4 4 3 0 3 88 8 176
2017 Human resources 77 14 2 5 0 0 3 93 5 39
2017 Financial management 71 23 2 3 0 0 2 95 4 61
2017 Information management 80 15 5 0 0 0 0 95 0 21
2017 Information technology 72 17 6 3 0 0 2 91 3 51
2017 Policy 69 21 1 3 3 2 0 92 7 57
2017 Project management 60 18 6 10 2 0 4 81 13 41
2017 Other services to the public 79 13 0 4 4 0 0 92 8 25
2017 None of the above 60 17 2 8 6 0 7 83 15 51
2014 Client contact centre 47 27 3 10 7 0 7 79 18 30
2014 Federal regulators 86 6 3 2 2 0 2 94 3 63
2014 Compliance, inspection and enforcement 87 4 2 4 0 0 2 93 5 45
2014 Communications or public affairs 63 18 6 6 4 0 3 83 11 68
2014 Access to information and privacy 60 16 14 2 5 0 2 79 7 43
2014 Science and technology 81 6 0 0 6 0 6 93 7 16
2014 Legal services 72 15 5 6 2 0 0 87 8 86
2014 Administration and operations 73 16 3 5 1 0 1 90 6 288
2014 Human resources 80 12 2 2 0 0 4 96 2 50
2014 Financial management 73 16 4 4 0 0 4 92 4 51
2014 Information management 62 28 0 3 3 0 3 93 7 29
2014 Information technology 69 21 3 4 1 0 1 91 6 68
2014 Other services to the public 75 18 3 0 3 0 3 95 3 40
2014 None of the above 70 17 2 2 4 1 3 91 7 138

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 82 18 0 0 0 0 0 100 0 22
2017 Federal regulators 82 8 2 0 0 0 8 98 0 60
2017 Compliance, inspection and enforcement 82 9 2 2 0 0 5 95 2 41
2017 Communications or public affairs 78 12 4 2 2 0 1 92 4 61
2017 Access to information and privacy 82 6 7 5 0 0 0 88 5 26
2017 Science and technology 75 11 5 0 0 0 10 95 0 27
2017 Legal services 86 10 0 2 0 0 2 98 2 51
2017 Administration and operations 80 12 3 3 0 0 1 93 4 177
2017 Human resources 84 11 0 3 0 0 3 97 3 39
2017 Financial management 85 6 5 2 0 0 2 92 2 61
2017 Information management 89 6 5 0 0 0 0 95 0 21
2017 Information technology 82 12 0 0 4 0 2 96 4 50
2017 Policy 83 17 0 0 0 0 0 100 0 57
2017 Project management 73 11 7 2 0 0 6 90 2 41
2017 Other services to the public 85 5 4 0 0 0 6 95 0 25
2017 None of the above 74 8 4 2 6 0 5 87 9 51
2014 Client contact centre 83 10 0 3 0 0 3 97 3 30
2014 Federal regulators 81 6 2 0 2 0 10 96 2 63
2014 Compliance, inspection and enforcement 87 7 0 2 0 0 4 98 2 45
2014 Communications or public affairs 78 15 3 0 1 1 1 95 2 68
2014 Access to information and privacy 84 5 5 2 0 0 5 93 2 44
2014 Science and technology 75 6 6 0 6 0 6 87 7 16
2014 Legal services 91 6 1 2 0 0 0 97 2 86
2014 Administration and operations 79 11 3 3 2 0 1 92 5 288
2014 Human resources 90 6 0 4 0 0 0 96 4 50
2014 Financial management 90 4 2 2 0 0 2 96 2 51
2014 Information management 79 14 0 7 0 0 0 93 7 29
2014 Information technology 84 10 1 3 0 0 1 96 3 68
2014 Other services to the public 78 13 3 3 0 0 5 95 3 40
2014 None of the above 74 12 2 2 2 0 7 93 5 137

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 62 38 0 0 0 0 0 100 0 22
2017 Federal regulators 71 19 4 2 0 0 6 95 2 60
2017 Compliance, inspection and enforcement 65 28 2 2 0 2 0 96 2 40
2017 Communications or public affairs 55 21 5 10 3 3 1 81 14 61
2017 Access to information and privacy 68 21 4 8 0 0 0 88 8 26
2017 Science and technology 54 20 11 8 0 0 8 80 8 27
2017 Legal services 66 18 8 5 0 0 3 87 5 52
2017 Administration and operations 63 23 8 2 0 1 4 90 2 177
2017 Human resources 65 23 2 5 0 2 3 93 5 39
2017 Financial management 69 20 1 8 0 0 2 90 9 61
2017 Information management 80 20 0 0 0 0 0 100 0 21
2017 Information technology 59 36 1 2 0 0 2 97 2 51
2017 Policy 68 15 3 7 3 3 0 86 11 57
2017 Project management 54 17 10 12 2 0 4 74 15 41
2017 Other services to the public 62 16 13 0 4 0 6 82 4 25
2017 None of the above 58 16 8 6 6 2 4 78 14 50
2014 Client contact centre 53 20 7 7 3 0 10 81 11 30
2014 Federal regulators 81 6 5 0 5 0 3 90 5 63
2014 Compliance, inspection and enforcement 69 24 0 2 2 0 2 95 5 45
2014 Communications or public affairs 66 15 7 7 1 0 3 83 9 67
2014 Access to information and privacy 57 25 14 0 2 0 2 84 2 44
2014 Science and technology 69 13 6 0 6 0 6 87 7 16
2014 Legal services 66 20 7 5 2 0 0 86 7 86
2014 Administration and operations 61 23 8 4 1 1 2 86 6 288
2014 Human resources 64 14 10 6 2 2 2 81 8 50
2014 Financial management 69 24 4 2 0 0 2 94 2 51
2014 Information management 72 21 0 3 3 0 0 93 7 29
2014 Information technology 66 21 6 1 1 3 1 91 3 68
2014 Other services to the public 80 13 3 3 0 0 3 95 3 40
2014 None of the above 66 15 7 5 2 1 4 85 8 137

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 67 25 0 4 0 4 0 96 4 22
2017 Federal regulators 72 20 2 2 0 3 2 97 2 60
2017 Compliance, inspection and enforcement 66 26 5 2 0 0 0 92 2 40
2017 Communications or public affairs 60 21 5 2 1 7 3 90 4 61
2017 Access to information and privacy 78 7 11 0 0 0 4 89 0 26
2017 Science and technology 65 17 15 0 0 0 3 84 0 27
2017 Legal services 58 23 4 2 0 4 9 93 2 52
2017 Administration and operations 71 19 5 1 0 2 3 94 1 177
2017 Human resources 75 18 2 3 0 0 3 95 3 39
2017 Financial management 75 20 2 0 0 0 4 98 0 61
2017 Information management 77 15 0 0 0 4 4 100 0 21
2017 Information technology 70 17 2 3 2 2 4 93 5 51
2017 Policy 60 14 6 1 1 7 11 89 3 57
2017 Project management 59 21 9 9 0 0 2 82 9 41
2017 Other services to the public 73 16 4 0 0 7 0 96 0 25
2017 None of the above 60 19 8 5 4 0 4 83 9 51
2014 Client contact centre 53 27 7 0 10 0 3 83 10 30
2014 Federal regulators 79 8 3 2 0 6 2 95 2 63
2014 Compliance, inspection and enforcement 73 18 0 0 2 2 4 98 2 45
2014 Communications or public affairs 67 16 3 3 1 6 3 92 5 67
2014 Access to information and privacy 57 23 9 5 2 5 0 83 7 44
2014 Science and technology 75 6 6 0 6 0 6 87 7 16
2014 Legal services 72 12 2 1 0 6 7 96 1 86
2014 Administration and operations 68 18 6 3 1 1 3 91 4 287
2014 Human resources 80 12 0 4 0 2 2 96 4 50
2014 Financial management 78 16 0 2 0 2 2 98 2 51
2014 Information management 79 21 0 0 0 0 0 100 0 29
2014 Information technology 69 21 4 1 0 1 3 94 2 68
2014 Other services to the public 68 18 5 3 0 0 8 92 3 40
2014 None of the above 69 14 6 1 1 3 5 91 3 138

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Federal regulators 19 81 59
2017 Compliance, inspection and enforcement 21 79 41
2017 Communications or public affairs 27 73 61
2017 Access to information and privacy 23 77 26
2017 Legal services 12 88 52
2017 Administration and operations 21 79 177
2017 Human resources 14 86 39
2017 Financial management 11 89 61
2017 Information management 0 100 21
2017 Policy 18 82 56
2017 Project management 33 67 41
2017 None of the above 23 77 51
2014 Federal regulators 22 78 63
2014 Compliance, inspection and enforcement 16 84 45
2014 Communications or public affairs 15 85 68
2014 Access to information and privacy 18 82 44
2014 Administration and operations 19 81 288
2014 Human resources 22 78 50
2014 Financial management 10 90 51
2014 Information management 21 79 29
2014 Information technology 15 85 68
2014 None of the above 16 84 137

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Federal regulators 57 11
2017 Communications or public affairs 68 16
2017 Administration and operations 44 38
2017 Policy 65 11
2017 Project management 58 14
2017 None of the above 44 12
2014 Federal regulators 43 14
2014 Communications or public affairs 50 10
2014 Administration and operations 57 54
2014 None of the above 62 21

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Federal regulators 62 11
2017 Communications or public affairs 76 16
2017 Administration and operations 66 38
2017 Policy 62 11
2017 Project management 85 14
2017 None of the above 57 12
2014 Federal regulators 86 14
2014 Communications or public affairs 70 10
2014 Administration and operations 61 54
2014 Human resources 64 11
2014 Information technology 60 10
2014 None of the above 52 21

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 16
2017 Policy 0 11
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 16
2017 Policy 0 11
2017 Project management 0 14
2014 Federal regulators 0 14
2014 Communications or public affairs 0 10
2014 Administration and operations 0 54
2014 Human resources 0 11
2014 Information technology 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 11
2017 Policy 0 11
2014 Administration and operations 0 54

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 11
2017 Communications or public affairs 0 16
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 11
2017 Communications or public affairs 0 16
2017 Policy 0 11
2017 Project management 0 14
2017 None of the above 0 12
2014 Federal regulators 0 14
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 47 16
2017 Administration and operations 61 38
2017 Project management 46 14
2017 None of the above 51 12
2014 Communications or public affairs 50 10
2014 Administration and operations 39 54
2014 Information technology 60 10
2014 None of the above 48 21

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Federal regulators 55 11
2017 Communications or public affairs 58 16
2017 Administration and operations 51 38
2017 Project management 40 14
2014 Federal regulators 36 14
2014 Administration and operations 39 54
2014 None of the above 38 21

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Federal regulators 49 11
2017 Communications or public affairs 62 16
2017 Administration and operations 60 38
2017 Policy 44 11
2017 Project management 40 14
2014 Federal regulators 50 14
2014 Administration and operations 50 54
2014 None of the above 29 21

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Federal regulators 43 11
2017 Communications or public affairs 56 16
2017 Administration and operations 40 38
2017 None of the above 41 12
2014 Federal regulators 36 14
2014 Communications or public affairs 50 10
2014 Administration and operations 43 54
2014 Human resources 55 11
2014 Information technology 50 10
2014 None of the above 29 21

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Federal regulators 49 11
2017 Administration and operations 26 38
2017 Project management 38 14
2014 Federal regulators 43 14
2014 Administration and operations 30 54
2014 None of the above 24 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Federal regulators 45 11
2017 Communications or public affairs 67 16
2017 Administration and operations 55 38
2017 Policy 80 11
2017 Project management 60 14
2017 None of the above 83 12
2014 Federal regulators 57 14
2014 Communications or public affairs 50 10
2014 Administration and operations 70 54
2014 Human resources 64 11
2014 None of the above 48 21

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Administration and operations 39 38
2017 Policy 48 11
2014 Federal regulators 36 14
2014 Administration and operations 33 54
2014 Human resources 45 11
2014 Information technology 50 10
2014 None of the above 43 21

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 11
2017 Communications or public affairs 0 16
2017 Administration and operations 0 38
2017 Policy 0 11
2017 Project management 0 14
2017 None of the above 0 12
2014 Federal regulators 0 14
2014 Communications or public affairs 0 10
2014 Administration and operations 0 54
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 11
2017 Policy 0 11
2017 Project management 0 14
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Policy 0 11
2017 None of the above 0 12
2014 Communications or public affairs 0 10
2014 Administration and operations 17 54

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Federal regulators 72 11
2017 Communications or public affairs 37 16
2017 Administration and operations 52 38
2017 Policy 44 11
2017 Project management 56 14
2017 None of the above 52 12
2014 Federal regulators 57 14
2014 Administration and operations 46 54
2014 Human resources 45 11
2014 Information technology 50 10
2014 None of the above 38 21

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 42 16
2017 Administration and operations 29 38
2017 None of the above 42 12
2014 Administration and operations 19 54
2014 None of the above 33 21

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 16
2017 None of the above 0 12
2014 Administration and operations 11 54
2014 Information technology 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 65 11
2017 Communications or public affairs 25 16
2017 Administration and operations 56 38
2017 Policy 47 11
2017 Project management 75 14
2017 None of the above 47 12
2014 Federal regulators 64 14
2014 Communications or public affairs 60 10
2014 Administration and operations 54 54
2014 Human resources 45 11
2014 Information technology 70 10
2014 None of the above 48 21

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 20 38
2017 Policy 53 11
2017 Project management 49 14
2017 None of the above 58 12
2014 Federal regulators 36 14
2014 Administration and operations 31 54
2014 Human resources 55 11
2014 Information technology 50 10

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 46 11
2017 Administration and operations 19 38
2017 None of the above 40 12
2014 Federal regulators 36 14
2014 Administration and operations 20 54

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 11
2014 Administration and operations 9 54

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2014 Information technology 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 38
2017 Policy 0 11
2017 Project management 0 14
2014 Federal regulators 0 14
2014 Human resources 0 11
2014 None of the above 0 21

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 16
2014 Administration and operations 11 54
2014 None of the above 24 21

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 None of the above 0 12
2014 Communications or public affairs 0 10
2014 Administration and operations 13 54
2014 Human resources 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 61 16
2017 Administration and operations 27 38
2017 Project management 0 14
2014 Administration and operations 24 54
2014 Information technology 0 10

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 15
2014 Federal regulators 0 14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 16 38
2014 Administration and operations 16 51

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2014 Administration and operations 10 51

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Communications or public affairs 0 15
2014 None of the above 0 21

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 15
2017 Administration and operations 14 38
2017 None of the above 0 11
2014 Federal regulators 0 14

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Administration and operations 12 38
2014 Human resources 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Administration and operations 16 38
2017 None of the above 0 11
2014 Administration and operations 0 51

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2014 Federal regulators 0 14
2014 Human resources 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Administration and operations 18 38
2017 Policy 0 11
2014 Federal regulators 0 14
2014 Administration and operations 10 51

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 49 15
2017 Administration and operations 31 38
2017 Project management 51 14
2014 Federal regulators 36 14
2014 Administration and operations 25 51

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Policy 0 11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 56 15
2017 Administration and operations 52 38
2017 Project management 35 14
2017 None of the above 48 11
2014 Federal regulators 79 14
2014 Administration and operations 47 51
2014 Human resources 45 11
2014 None of the above 38 21

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Communications or public affairs 0 15
2017 Administration and operations 0 38
2017 Policy 0 11
2017 Project management 0 14
2017 None of the above 0 11
2014 Federal regulators 0 14
2014 None of the above 0 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 71 10
2017 Communications or public affairs 38 15
2017 Administration and operations 50 38
2017 Project management 56 14
2017 None of the above 53 11
2014 Federal regulators 64 14
2014 Administration and operations 53 51
2014 None of the above 62 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Federal regulators 0 10
2017 Communications or public affairs 0 15
2017 Policy 0 11
2017 Project management 0 14
2017 None of the above 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Administration and operations 22 51
2014 Human resources 0 11
2014 None of the above 0 21

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Federal regulators 100 0 11
2017 Communications or public affairs 100 0 16
2017 Administration and operations 84 16 38
2017 Policy 83 17 11
2017 Project management 92 8 14
2017 None of the above 100 0 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 24 20 9 0 15 19 55 14 21
2017 Federal regulators 23 9 20 9 6 27 5 48 22 60
2017 Compliance, inspection and enforcement 32 14 10 9 5 31 0 65 20 41
2017 Communications or public affairs 6 13 22 14 7 28 10 31 33 61
2017 Access to information and privacy 14 7 15 11 10 30 13 37 37 26
2017 Science and technology 17 8 8 0 15 39 14 53 31 27
2017 Legal services 23 9 4 6 10 30 18 62 31 52
2017 Administration and operations 22 14 19 8 6 22 10 52 21 177
2017 Human resources 35 24 20 0 3 9 9 72 3 39
2017 Financial management 32 21 8 7 2 24 6 76 12 61
2017 Information management 20 14 9 5 0 32 21 71 10 21
2017 Information technology 18 14 13 2 2 26 25 65 8 51
2017 Policy 12 13 15 7 2 38 13 51 19 57
2017 Project management 7 15 26 11 17 15 9 29 36 41
2017 Other services to the public 31 0 9 11 4 35 9 56 28 25
2017 None of the above 16 15 20 6 9 19 16 47 22 51
2014 Client contact centre 10 17 33 0 3 17 20 42 5 30
2014 Federal regulators 19 8 16 13 5 27 13 45 29 63
2014 Compliance, inspection and enforcement 24 13 4 9 7 27 16 65 27 45
2014 Communications or public affairs 15 21 4 13 3 38 6 63 29 68
2014 Access to information and privacy 14 11 23 9 9 27 7 38 28 44
2014 Science and technology 19 6 6 6 13 25 25 50 38 16
2014 Legal services 23 19 7 3 1 35 12 78 9 86
2014 Administration and operations 21 11 19 9 7 25 8 47 24 288
2014 Human resources 22 20 16 8 6 20 8 58 19 50
2014 Financial management 33 10 22 6 0 22 8 61 8 51
2014 Information management 10 10 14 7 7 34 17 43 29 29
2014 Information technology 19 16 15 4 6 31 9 59 17 68
2014 Other services to the public 23 10 13 5 13 26 10 52 28 39
2014 None of the above 18 14 15 10 5 26 12 51 25 137

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 28 13 9 0 9 5 74 10 22
2017 Federal regulators 34 24 22 5 3 12 0 66 10 60
2017 Compliance, inspection and enforcement 39 16 22 6 8 9 0 60 16 41
2017 Communications or public affairs 26 16 24 12 9 12 0 48 24 61
2017 Access to information and privacy 18 4 39 13 5 15 6 28 23 25
2017 Science and technology 40 13 17 0 15 15 0 63 17 27
2017 Legal services 45 16 12 10 8 8 0 67 20 52
2017 Administration and operations 37 24 17 4 7 10 0 69 12 177
2017 Human resources 47 31 12 5 3 2 0 79 8 39
2017 Financial management 46 29 6 5 1 11 2 86 7 61
2017 Information management 28 47 4 5 0 15 0 89 5 21
2017 Information technology 41 26 11 3 2 12 4 80 7 51
2017 Policy 28 19 20 9 0 21 2 62 12 57
2017 Project management 21 36 17 15 8 2 0 58 24 41
2017 Other services to the public 39 12 17 5 8 20 0 63 16 25
2017 None of the above 36 24 21 4 9 6 0 64 13 51
2014 Client contact centre 23 33 20 3 3 7 10 68 8 30
2014 Federal regulators 29 29 17 8 3 14 0 67 13 63
2014 Compliance, inspection and enforcement 38 24 9 9 7 11 2 72 18 45
2014 Communications or public affairs 25 25 9 16 3 22 0 64 25 68
2014 Access to information and privacy 18 27 23 7 9 11 5 54 19 44
2014 Science and technology 38 13 19 13 13 6 0 53 27 16
2014 Legal services 50 24 12 2 2 9 0 82 5 86
2014 Administration and operations 33 25 17 8 6 11 1 65 15 288
2014 Human resources 34 36 14 6 2 6 2 76 9 50
2014 Financial management 43 24 22 4 0 8 0 72 4 51
2014 Information management 21 28 31 3 7 10 0 54 12 29
2014 Information technology 35 29 22 3 1 6 3 71 5 68
2014 Other services to the public 40 23 13 5 5 13 3 74 12 40
2014 None of the above 31 20 20 7 5 15 2 62 14 137

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 0 100 22
2017 Federal regulators 11 89 58
2017 Communications or public affairs 9 91 61
2017 Administration and operations 6 94 177
2017 Information management 0 100 21
2017 Policy 12 88 57
2017 Project management 19 81 40
2017 None of the above 10 90 50
2014 Federal regulators 11 89 63
2014 Administration and operations 7 93 288
2014 None of the above 6 94 136

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2014 Administration and operations 44 18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Administration and operations 100 10
2014 Administration and operations 94 18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10
2014 Administration and operations 0 18

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10
2014 Administration and operations 0 18

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2014 Administration and operations 28 18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10
2014 Administration and operations 0 18

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Administration and operations 53 10
2014 Administration and operations 39 18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2014 Administration and operations 28 18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10
2014 Administration and operations 0 18

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2014 Administration and operations 41 17

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2014 Administration and operations 35 17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2014 Administration and operations 35 17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10
2014 Administration and operations 0 15

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10
2014 Administration and operations 33 15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2014 Administration and operations 53 15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 59 10
2014 Administration and operations 60 15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Administration and operations 100 0 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 5 33 0 0 22 23 40 0 22
2017 Federal regulators 23 14 13 5 5 34 5 61 17 60
2017 Compliance, inspection and enforcement 26 7 15 0 2 44 5 65 5 41
2017 Communications or public affairs 5 14 21 3 0 45 12 44 8 61
2017 Access to information and privacy 18 10 7 10 0 48 7 62 22 26
2017 Science and technology 13 14 5 0 12 41 15 62 27 27
2017 Legal services 20 6 9 4 4 37 19 60 19 52
2017 Administration and operations 20 14 17 4 3 30 12 58 12 177
2017 Human resources 36 20 15 0 3 12 13 76 4 39
2017 Financial management 37 13 13 2 0 23 12 77 2 61
2017 Information management 19 18 5 5 0 40 13 81 10 21
2017 Information technology 24 11 8 0 0 37 19 82 0 51
2017 Policy 8 12 13 2 0 47 18 59 5 57
2017 Project management 9 15 30 5 6 29 5 37 17 41
2017 Other services to the public 31 4 9 0 4 42 9 73 9 25
2017 None of the above 14 13 24 0 2 35 12 51 4 51
2014 Client contact centre 17 10 23 0 3 27 20 50 6 30
2014 Federal regulators 19 6 19 6 5 32 13 46 20 63
2014 Compliance, inspection and enforcement 27 9 13 2 4 29 16 64 12 45
2014 Communications or public affairs 15 24 10 1 0 35 15 76 3 68
2014 Access to information and privacy 11 7 27 2 5 43 5 35 13 44
2014 Science and technology 19 13 13 0 6 25 25 63 13 16
2014 Legal services 22 12 6 1 0 42 17 83 3 86
2014 Administration and operations 20 13 20 2 3 30 11 56 9 288
2014 Human resources 26 20 20 0 0 20 14 70 0 50
2014 Financial management 35 14 10 4 2 27 8 76 9 51
2014 Information management 14 14 14 3 3 38 14 57 14 29
2014 Information technology 24 12 12 0 1 41 10 73 3 68
2014 Other services to the public 18 10 10 0 8 44 10 61 17 39
2014 None of the above 15 13 17 4 1 34 16 57 10 137

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 29 23 0 0 9 10 72 0 22
2017 Federal regulators 30 33 9 6 2 19 2 79 9 60
2017 Compliance, inspection and enforcement 36 22 15 0 5 19 2 74 7 41
2017 Communications or public affairs 31 22 20 5 0 20 2 68 6 61
2017 Access to information and privacy 35 10 15 9 0 29 4 66 13 26
2017 Science and technology 32 25 5 0 12 27 0 78 16 27
2017 Legal services 44 18 11 8 4 15 0 73 14 52
2017 Administration and operations 40 19 16 3 4 15 3 72 8 175
2017 Human resources 55 19 14 5 3 2 3 77 8 39
2017 Financial management 49 23 11 3 0 13 2 84 4 61
2017 Information management 39 39 0 5 0 14 4 95 5 21
2017 Information technology 43 33 12 0 0 10 2 86 0 51
2017 Policy 25 37 13 2 0 20 5 81 2 57
2017 Project management 32 26 23 3 6 6 3 64 10 41
2017 Other services to the public 39 23 9 0 4 25 0 82 6 25
2017 None of the above 30 30 21 6 0 10 3 69 7 50
2014 Client contact centre 30 17 30 0 3 13 7 58 4 30
2014 Federal regulators 37 22 16 8 3 13 2 69 13 63
2014 Compliance, inspection and enforcement 42 18 11 4 7 16 2 73 14 45
2014 Communications or public affairs 29 29 15 3 0 22 1 77 4 68
2014 Access to information and privacy 23 14 32 2 5 23 2 48 9 44
2014 Science and technology 31 31 13 6 6 13 0 71 14 16
2014 Legal services 47 23 10 1 0 17 1 86 1 86
2014 Administration and operations 34 27 19 1 3 13 2 72 6 287
2014 Human resources 40 34 14 4 0 6 2 80 4 50
2014 Financial management 47 25 8 4 2 12 2 84 7 51
2014 Information management 28 28 14 7 3 21 0 70 13 29
2014 Information technology 40 26 13 1 0 18 1 82 2 68
2014 Other services to the public 36 26 13 3 5 18 0 75 9 39
2014 None of the above 36 24 13 4 2 16 4 75 8 137

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Federal regulators 15 85 60
2017 Compliance, inspection and enforcement 15 85 41
2017 Communications or public affairs 16 84 61
2017 Legal services 16 84 52
2017 Administration and operations 21 79 177
2017 Human resources 25 75 39
2017 Financial management 12 88 61
2017 Policy 17 83 57
2017 Project management 20 80 41
2017 Other services to the public 28 72 25
2017 None of the above 18 82 50
2014 Federal regulators 10 90 63
2014 Compliance, inspection and enforcement 20 80 45
2014 Communications or public affairs 21 79 68
2014 Access to information and privacy 23 77 44
2014 Legal services 16 84 86
2014 Administration and operations 17 83 288
2014 Human resources 10 90 50
2014 Financial management 10 90 51
2014 Information management 21 79 29
2014 Information technology 13 87 68
2014 Other services to the public 30 70 40
2014 None of the above 13 87 138

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Communications or public affairs 85 15 10
2017 Administration and operations 81 19 39
2017 Human resources 89 11 10
2014 Communications or public affairs 93 7 14
2014 Access to information and privacy 100 0 10
2014 Legal services 100 0 14
2014 Administration and operations 75 25 48
2014 Other services to the public 92 8 12
2014 None of the above 61 39 18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Administration and operations 60 28 4 2 3 0 3 91 5 31
2014 Communications or public affairs 77 15 0 0 0 0 8 100 0 13
2014 Access to information and privacy 50 20 0 10 20 0 0 70 30 10
2014 Legal services 86 7 7 0 0 0 0 93 0 14
2014 Administration and operations 58 19 6 17 0 0 0 78 17 36
2014 Other services to the public 82 18 0 0 0 0 0 100 0 11
2014 None of the above 91 9 0 0 0 0 0 100 0 11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 50 0 5 0 0 7 94 6 22
2017 Federal regulators 8 19 12 2 4 0 55 62 12 60
2017 Compliance, inspection and enforcement 19 36 5 5 0 2 33 85 8 41
2017 Communications or public affairs 19 30 10 12 10 1 19 60 27 61
2017 Access to information and privacy 27 33 4 3 9 11 14 80 16 26
2017 Science and technology 23 34 5 15 0 4 20 74 20 27
2017 Legal services 35 38 2 5 2 0 18 89 8 52
2017 Administration and operations 29 42 7 7 3 2 10 81 11 177
2017 Human resources 48 18 3 0 0 0 31 96 0 39
2017 Financial management 40 24 1 5 2 2 27 89 9 61
2017 Information management 25 45 0 4 0 8 18 94 6 21
2017 Information technology 23 47 16 5 4 0 5 74 9 51
2017 Policy 27 29 10 9 3 0 21 72 15 57
2017 Project management 13 47 8 3 8 0 22 76 13 41
2017 Other services to the public 8 35 12 3 7 10 25 66 16 25
2017 None of the above 23 42 6 4 2 2 22 85 7 51
2014 Client contact centre 10 30 17 7 3 3 30 60 15 30
2014 Federal regulators 13 29 3 6 2 0 48 79 15 63
2014 Compliance, inspection and enforcement 18 29 4 9 4 2 33 72 21 45
2014 Communications or public affairs 24 37 7 10 1 3 18 76 15 68
2014 Access to information and privacy 25 57 9 2 0 0 7 88 2 44
2014 Science and technology 13 44 0 6 13 6 19 75 25 16
2014 Legal services 30 27 6 3 2 1 30 83 8 86
2014 Administration and operations 27 42 8 3 0 1 18 86 5 287
2014 Human resources 52 12 6 2 0 2 26 89 3 50
2014 Financial management 27 37 14 0 0 0 22 83 0 51
2014 Information management 14 45 7 0 3 7 24 85 5 29
2014 Information technology 26 47 10 3 1 3 9 83 5 68
2014 Other services to the public 33 35 5 0 3 3 23 90 3 40
2014 None of the above 19 36 5 7 2 1 30 80 13 138

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 22 30 0 0 8 36 46 0 22
2017 Federal regulators 5 7 11 1 3 2 70 43 18 60
2017 Compliance, inspection and enforcement 9 16 5 0 3 31 36 77 9 41
2017 Communications or public affairs 4 13 19 7 2 34 21 37 21 61
2017 Access to information and privacy 19 4 7 4 10 36 20 52 31 26
2017 Science and technology 3 10 20 3 0 22 42 36 9 27
2017 Legal services 14 12 11 13 2 24 25 50 29 52
2017 Administration and operations 12 21 17 5 2 24 18 58 12 177
2017 Human resources 32 18 15 0 3 4 27 73 4 39
2017 Financial management 19 5 16 3 0 19 39 56 6 61
2017 Information management 14 14 10 0 0 40 22 73 0 21
2017 Information technology 9 20 19 0 2 24 26 58 4 51
2017 Policy 4 3 13 2 4 47 27 28 22 57
2017 Project management 0 14 28 7 13 18 19 23 32 41
2017 Other services to the public 4 19 12 0 4 30 31 59 9 25
2017 None of the above 11 8 17 6 0 24 33 46 15 50
2014 Client contact centre 3 10 17 3 0 30 37 40 10 30
2014 Federal regulators 10 5 8 5 2 10 62 50 22 63
2014 Compliance, inspection and enforcement 14 9 14 5 5 11 43 50 20 44
2014 Communications or public affairs 6 10 13 4 4 34 28 42 23 68
2014 Access to information and privacy 9 14 32 5 7 32 2 34 17 44
2014 Science and technology 13 0 19 6 6 19 38 29 29 16
2014 Legal services 3 16 12 2 2 29 35 55 13 86
2014 Administration and operations 11 18 20 3 3 17 27 53 11 287
2014 Human resources 14 22 12 0 2 10 40 72 4 50
2014 Financial management 16 10 20 0 0 20 35 57 0 51
2014 Information management 14 14 21 0 0 14 38 57 0 29
2014 Information technology 13 16 13 1 4 24 28 61 12 68
2014 Other services to the public 23 8 8 0 13 23 28 60 25 40
2014 None of the above 8 12 12 6 4 25 33 49 23 138

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 48 5 0 0 0 7 94 0 22
2017 Federal regulators 13 8 13 2 5 6 53 52 16 60
2017 Compliance, inspection and enforcement 30 27 2 0 0 5 36 96 0 41
2017 Communications or public affairs 25 14 19 4 1 18 19 62 8 61
2017 Access to information and privacy 34 20 13 0 5 14 14 75 7 26
2017 Science and technology 22 19 9 3 5 22 20 71 14 27
2017 Legal services 45 23 7 3 0 4 18 87 4 52
2017 Administration and operations 40 23 13 0 2 11 11 80 3 177
2017 Human resources 39 18 2 3 3 0 35 88 9 39
2017 Financial management 49 18 2 1 2 6 23 94 4 61
2017 Information management 51 23 0 0 0 14 13 100 0 21
2017 Information technology 53 24 6 2 0 11 5 91 2 51
2017 Policy 37 19 7 4 0 12 21 84 5 57
2017 Project management 17 28 18 5 6 2 24 61 14 41
2017 Other services to the public 22 25 5 0 4 19 25 85 6 25
2017 None of the above 30 16 16 0 0 11 26 74 0 51
2014 Client contact centre 20 30 10 0 0 10 30 83 0 30
2014 Federal regulators 22 8 6 3 0 8 52 76 8 63
2014 Compliance, inspection and enforcement 24 20 11 0 2 9 33 77 4 45
2014 Communications or public affairs 31 25 10 3 0 15 16 81 4 68
2014 Access to information and privacy 39 32 9 5 0 9 7 84 5 44
2014 Science and technology 19 25 13 0 6 13 25 70 10 16
2014 Legal services 38 17 7 1 1 5 30 86 4 86
2014 Administration and operations 37 27 9 2 2 6 17 83 5 287
2014 Human resources 50 22 2 0 0 4 22 97 0 50
2014 Financial management 43 25 8 0 0 2 22 90 0 51
2014 Information management 24 34 10 3 0 3 24 81 5 29
2014 Information technology 44 26 10 0 0 9 10 87 0 68
2014 Other services to the public 33 25 10 0 0 10 23 85 0 40
2014 None of the above 27 22 9 4 1 7 29 77 9 138

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 38 5 10 0 0 7 83 11 22
2017 Federal regulators 13 13 10 2 2 10 51 66 8 60
2017 Compliance, inspection and enforcement 21 27 7 0 0 15 31 87 0 41
2017 Communications or public affairs 19 20 17 4 1 21 17 64 8 61
2017 Access to information and privacy 23 16 17 0 5 25 14 64 8 26
2017 Science and technology 26 26 9 3 5 11 20 76 11 27
2017 Legal services 30 26 7 6 2 11 18 79 11 52
2017 Administration and operations 35 28 14 1 2 10 9 79 3 177
2017 Human resources 39 18 2 3 3 0 35 88 9 39
2017 Financial management 45 17 7 1 0 7 23 89 2 61
2017 Information management 51 28 0 0 0 8 13 100 0 21
2017 Information technology 42 24 14 2 0 13 5 80 2 51
2017 Policy 23 25 8 4 2 17 21 78 9 57
2017 Project management 5 31 21 9 7 2 24 49 22 41
2017 Other services to the public 18 11 5 4 4 34 25 70 18 25
2017 None of the above 27 14 17 2 0 14 26 69 3 51
2014 Client contact centre 23 27 10 0 0 10 30 83 0 30
2014 Federal regulators 22 8 11 5 0 3 51 66 10 63
2014 Compliance, inspection and enforcement 18 18 16 0 4 11 33 64 8 45
2014 Communications or public affairs 28 26 13 3 0 16 13 77 4 68
2014 Access to information and privacy 30 28 23 5 2 9 2 66 8 43
2014 Science and technology 13 25 13 0 13 13 25 60 20 16
2014 Legal services 33 21 10 2 0 5 29 81 4 86
2014 Administration and operations 33 26 11 3 2 8 17 79 7 287
2014 Human resources 40 28 4 0 0 6 22 94 0 50
2014 Financial management 45 24 8 0 0 2 22 90 0 51
2014 Information management 31 31 3 7 0 3 24 86 10 29
2014 Information technology 38 31 10 0 0 10 10 87 0 68
2014 Other services to the public 36 13 8 8 0 13 23 76 12 39
2014 None of the above 25 18 9 6 2 12 28 71 13 138
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 71 19 5 5 0 0 0 90 5 22
2017 Federal regulators 45 25 12 9 5 0 5 73 14 60
2017 Compliance, inspection and enforcement 51 31 5 3 0 5 5 91 3 41
2017 Communications or public affairs 49 28 10 9 2 0 2 78 11 61
2017 Access to information and privacy 55 22 11 12 0 0 0 77 12 26
2017 Science and technology 55 31 2 0 8 0 4 90 8 27
2017 Legal services 72 10 7 8 2 0 2 84 9 52
2017 Administration and operations 63 22 5 6 3 1 1 87 8 177
2017 Human resources 64 19 11 0 3 2 0 86 3 39
2017 Financial management 71 17 5 2 3 1 2 90 5 61
2017 Information management 67 23 10 0 0 0 0 90 0 21
2017 Information technology 52 34 6 4 4 0 0 86 8 51
2017 Policy 72 19 2 4 4 0 0 91 7 57
2017 Project management 46 27 10 8 9 0 0 73 17 41
2017 Other services to the public 54 24 8 4 0 4 6 86 5 25
2017 None of the above 59 24 0 7 7 0 5 86 14 49

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 61 19 15 0 0 5 0 84 0 22
2017 Federal regulators 44 36 6 2 7 0 5 84 10 60
2017 Compliance, inspection and enforcement 56 21 12 6 0 0 5 81 6 41
2017 Communications or public affairs 49 36 7 6 2 0 0 85 8 61
2017 Access to information and privacy 57 28 15 0 0 0 0 85 0 26
2017 Science and technology 58 28 2 0 8 0 4 90 8 27
2017 Legal services 74 14 6 2 4 0 2 89 5 52
2017 Administration and operations 62 24 7 3 3 1 0 87 6 177
2017 Human resources 60 25 8 3 3 0 2 86 5 39
2017 Financial management 71 21 1 0 5 1 0 94 5 61
2017 Information management 67 24 5 5 0 0 0 91 5 21
2017 Information technology 59 21 8 8 2 0 2 82 10 51
2017 Policy 72 22 3 1 0 2 0 95 1 57
2017 Project management 56 17 16 4 7 0 0 73 11 41
2017 Other services to the public 57 21 5 8 4 0 6 83 12 25
2017 None of the above 56 24 6 6 3 0 5 84 9 49

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 45 5 6 9 4 0 79 15 22
2017 Federal regulators 18 59 18 2 2 1 0 79 3 60
2017 Compliance, inspection and enforcement 49 26 10 5 3 7 0 80 8 41
2017 Communications or public affairs 27 39 16 12 6 0 0 66 18 61
2017 Access to information and privacy 58 34 4 5 0 0 0 91 5 25
2017 Science and technology 24 39 18 4 5 10 0 71 10 27
2017 Legal services 35 39 9 7 6 3 0 77 14 52
2017 Administration and operations 33 37 12 7 6 3 0 73 14 177
2017 Human resources 44 43 2 8 3 0 0 87 11 38
2017 Financial management 40 33 16 3 3 5 0 77 7 61
2017 Information management 27 48 16 0 5 4 0 78 5 21
2017 Information technology 38 37 10 8 0 6 0 81 8 51
2017 Policy 28 34 12 18 0 8 0 68 19 57
2017 Project management 18 32 14 19 14 2 0 51 34 41
2017 Other services to the public 34 28 23 7 0 3 4 68 8 25
2017 None of the above 34 28 16 9 8 3 2 65 17 51

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 18 37 0 4 4 0 58 4 22
2017 Federal regulators 18 40 15 16 11 0 0 58 27 60
2017 Compliance, inspection and enforcement 32 38 14 5 8 2 0 72 14 41
2017 Communications or public affairs 19 40 9 13 18 2 0 60 32 61
2017 Access to information and privacy 23 40 21 16 0 0 0 63 16 26
2017 Science and technology 47 31 8 0 15 0 0 78 15 27
2017 Legal services 41 29 4 16 10 0 0 70 26 52
2017 Administration and operations 32 34 13 12 6 3 0 68 19 177
2017 Human resources 27 54 5 2 9 2 0 84 11 38
2017 Financial management 28 43 11 8 6 4 0 74 14 61
2017 Information management 36 44 16 0 0 4 0 84 0 21
2017 Information technology 28 42 25 0 2 3 0 72 2 51
2017 Policy 27 41 12 12 6 3 0 70 18 56
2017 Project management 10 46 16 5 23 0 0 56 28 41
2017 Other services to the public 37 25 34 4 0 0 0 62 4 25
2017 None of the above 26 32 14 18 6 4 0 61 25 51

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 50 21 11 4 14 0 0 71 17 22
2017 Federal regulators 38 22 16 11 12 0 2 61 23 60
2017 Compliance, inspection and enforcement 33 26 10 11 12 5 2 65 25 41
2017 Communications or public affairs 27 28 22 11 7 0 5 58 19 61
2017 Access to information and privacy 41 31 12 8 4 0 4 75 13 26
2017 Science and technology 34 34 18 10 4 0 0 68 14 27
2017 Legal services 31 44 7 8 6 0 4 78 15 52
2017 Administration and operations 26 28 19 10 14 1 3 55 25 175
2017 Human resources 25 16 14 25 15 0 5 43 42 38
2017 Financial management 39 27 15 8 8 1 1 68 17 61
2017 Information management 27 37 15 11 10 0 0 64 21 21
2017 Information technology 34 29 13 15 3 2 4 67 19 51
2017 Policy 23 22 15 23 17 0 0 45 40 57
2017 Project management 16 22 15 26 16 0 5 41 44 41
2017 Other services to the public 34 8 34 3 18 0 4 43 22 25
2017 None of the above 37 21 16 5 16 2 4 61 22 51

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 40 18 0 18 0 0 63 18 22
2017 Federal regulators 19 32 21 18 8 0 2 52 26 60
2017 Compliance, inspection and enforcement 19 31 28 9 8 3 2 52 18 41
2017 Communications or public affairs 26 23 28 6 15 0 1 50 21 61
2017 Access to information and privacy 12 35 28 22 3 0 0 47 25 26
2017 Science and technology 20 23 38 16 3 0 0 43 19 27
2017 Legal services 15 37 32 5 11 0 0 52 16 52
2017 Administration and operations 22 32 28 10 7 0 1 54 18 175
2017 Human resources 27 16 27 11 20 0 0 43 30 39
2017 Financial management 20 41 20 10 9 0 0 61 19 61
2017 Information management 23 31 31 11 5 0 0 54 16 21
2017 Information technology 14 28 32 19 7 0 0 42 26 51
2017 Policy 17 25 30 13 13 2 0 43 27 57
2017 Project management 0 40 29 20 9 0 2 41 30 41
2017 Other services to the public 16 19 23 24 15 3 0 37 40 25
2017 None of the above 18 25 23 24 5 0 5 45 30 51

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 24 18 0 4 0 5 76 5 22
2017 Federal regulators 34 26 26 11 3 0 0 60 14 60
2017 Compliance, inspection and enforcement 29 47 7 5 10 0 2 78 15 41
2017 Communications or public affairs 28 24 29 6 11 0 1 53 18 61
2017 Access to information and privacy 26 33 30 8 3 0 0 59 11 26
2017 Science and technology 27 48 14 7 3 0 0 75 10 27
2017 Legal services 40 30 16 2 11 0 2 71 13 52
2017 Administration and operations 33 34 17 11 2 1 3 70 13 175
2017 Human resources 35 25 29 5 6 0 0 60 11 39
2017 Financial management 39 32 17 8 1 2 0 73 10 61
2017 Information management 55 19 11 5 0 0 10 82 5 21
2017 Information technology 21 36 19 18 0 0 6 61 19 51
2017 Policy 20 34 22 9 13 2 0 56 22 57
2017 Project management 9 34 36 10 11 0 0 43 21 41
2017 Other services to the public 36 27 23 4 7 3 0 65 11 25
2017 None of the above 24 29 29 9 6 0 3 54 16 51

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 24 11 0 15 4 0 73 16 20
2017 Federal regulators 18 20 26 26 9 0 2 38 36 60
2017 Compliance, inspection and enforcement 27 31 17 14 8 0 2 60 23 41
2017 Communications or public affairs 33 8 31 12 15 0 1 41 27 61
2017 Access to information and privacy 30 15 28 12 11 4 0 47 23 25
2017 Science and technology 21 25 34 13 3 0 3 48 16 27
2017 Legal services 20 26 20 15 15 2 2 49 30 52
2017 Administration and operations 27 24 16 18 10 2 3 53 30 176
2017 Human resources 27 22 13 20 17 0 0 49 37 39
2017 Financial management 36 25 22 10 6 0 0 61 16 60
2017 Information management 26 33 20 5 11 0 5 62 16 21
2017 Information technology 11 33 33 11 6 0 4 47 18 51
2017 Policy 13 23 27 18 17 2 0 37 36 57
2017 Project management 9 23 25 17 23 0 2 33 41 41
2017 Other services to the public 32 12 23 15 15 0 4 45 31 25
2017 None of the above 15 23 19 24 11 2 5 42 37 51

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 54 22 5 0 5 4 9 88 6 22
2017 Federal regulators 49 14 19 5 6 0 7 68 12 60
2017 Compliance, inspection and enforcement 51 24 12 5 5 0 2 77 11 41
2017 Communications or public affairs 43 20 22 3 7 0 4 66 11 61
2017 Access to information and privacy 71 9 7 0 3 0 10 89 3 26
2017 Science and technology 32 45 3 7 3 0 10 85 11 27
2017 Legal services 34 32 12 2 6 2 11 76 10 52
2017 Administration and operations 58 22 6 3 3 0 7 86 7 176
2017 Human resources 52 21 4 15 5 0 2 75 21 39
2017 Financial management 64 15 13 6 2 0 0 79 8 59
2017 Information management 56 16 5 5 0 0 18 88 6 21
2017 Information technology 50 24 12 5 0 0 10 82 5 51
2017 Policy 43 27 8 9 10 0 3 73 19 57
2017 Project management 35 31 15 12 5 0 3 67 17 41
2017 Other services to the public 52 11 13 3 7 3 12 73 12 25
2017 None of the above 37 17 18 8 5 4 11 63 16 49

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 31 16 10 4 0 0 70 14 22
2017 Federal regulators 41 38 10 5 6 0 0 79 11 60
2017 Compliance, inspection and enforcement 33 31 23 11 2 0 0 63 13 40
2017 Communications or public affairs 42 20 22 11 5 0 0 62 16 60
2017 Access to information and privacy 66 12 4 14 5 0 0 77 19 26
2017 Science and technology 44 40 9 4 3 0 0 83 7 26
2017 Legal services 31 36 17 9 6 0 0 67 15 51
2017 Administration and operations 38 33 20 7 2 0 0 71 9 174
2017 Human resources 34 20 23 12 10 0 0 54 22 39
2017 Financial management 38 41 10 10 1 0 0 78 11 61
2017 Information management 37 14 34 10 5 0 0 51 15 21
2017 Information technology 42 24 20 11 3 0 0 67 13 51
2017 Policy 32 32 15 13 8 0 0 65 21 57
2017 Project management 18 32 28 15 4 0 3 51 20 41
2017 Other services to the public 39 7 44 0 10 0 0 46 10 25
2017 None of the above 44 21 19 8 8 0 0 65 16 51

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 44 23 0 4 0 0 73 4 22
2017 Federal regulators 30 30 24 10 7 0 0 60 16 60
2017 Compliance, inspection and enforcement 48 26 7 13 0 0 5 78 14 41
2017 Communications or public affairs 34 31 19 11 5 0 0 66 15 60
2017 Access to information and privacy 45 30 12 9 0 0 4 78 9 26
2017 Science and technology 36 48 2 3 11 0 0 83 14 26
2017 Legal services 35 30 18 10 6 0 2 65 16 52
2017 Administration and operations 44 32 16 7 1 0 1 76 8 174
2017 Human resources 31 41 18 8 3 0 0 72 10 39
2017 Financial management 48 25 12 11 3 0 2 74 14 61
2017 Information management 32 29 21 9 6 0 4 63 15 21
2017 Information technology 38 30 21 8 2 0 2 69 10 51
2017 Policy 43 27 15 9 5 2 0 71 14 57
2017 Project management 15 25 35 11 10 2 2 42 22 41
2017 Other services to the public 44 31 8 6 11 0 0 75 17 25
2017 None of the above 37 19 25 6 9 1 4 59 15 51

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 47 0 0 0 4 0 100 0 22
2017 Federal regulators 26 23 25 16 9 0 0 49 26 60
2017 Compliance, inspection and enforcement 39 29 18 12 2 0 0 68 14 41
2017 Communications or public affairs 29 20 29 10 13 0 0 49 23 60
2017 Access to information and privacy 28 34 15 14 5 0 4 65 20 26
2017 Science and technology 37 37 18 0 8 0 0 74 8 26
2017 Legal services 30 31 21 10 8 0 0 61 18 52
2017 Administration and operations 36 36 15 10 3 0 0 73 13 175
2017 Human resources 33 26 25 9 7 0 0 59 16 39
2017 Financial management 43 27 16 11 0 2 2 72 11 61
2017 Information management 34 24 18 0 11 0 14 66 12 21
2017 Information technology 22 29 28 13 6 0 2 52 20 51
2017 Policy 31 27 27 10 3 0 0 59 14 57
2017 Project management 5 40 30 9 14 2 0 46 23 41
2017 Other services to the public 34 28 19 15 0 0 4 65 16 25
2017 None of the above 28 22 20 19 9 2 0 51 28 51

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 43 9 0 0 0 0 91 0 22
2017 Federal regulators 40 20 10 15 13 0 2 62 28 60
2017 Compliance, inspection and enforcement 45 27 7 13 2 3 2 76 16 41
2017 Communications or public affairs 30 31 15 8 15 0 0 62 23 60
2017 Access to information and privacy 36 37 18 9 0 0 0 73 9 26
2017 Science and technology 35 44 14 3 5 0 0 79 8 26
2017 Legal services 35 27 22 8 6 0 2 63 14 52
2017 Administration and operations 37 33 17 8 4 0 0 70 13 173
2017 Human resources 40 21 23 3 13 0 0 60 16 39
2017 Financial management 51 28 11 8 2 0 0 79 9 61
2017 Information management 39 32 6 19 0 0 4 74 20 21
2017 Information technology 29 38 22 7 2 0 2 68 9 51
2017 Policy 30 37 15 11 6 1 0 68 17 57
2017 Project management 12 27 32 10 20 0 0 39 29 41
2017 Other services to the public 46 32 18 0 4 0 0 78 4 25
2017 None of the above 41 14 26 8 10 0 0 55 19 51

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 43 14 0 4 0 0 81 4 22
2017 Federal regulators 44 25 11 12 3 2 2 72 17 60
2017 Compliance, inspection and enforcement 36 39 21 2 2 0 0 74 5 41
2017 Communications or public affairs 45 29 12 9 2 1 2 76 11 60
2017 Access to information and privacy 47 30 11 3 5 4 0 80 8 26
2017 Science and technology 30 50 18 0 3 0 0 79 3 26
2017 Legal services 44 45 6 0 5 0 0 90 5 52
2017 Administration and operations 42 37 11 6 2 0 1 80 9 174
2017 Human resources 43 22 14 10 11 0 0 65 21 39
2017 Financial management 45 34 12 6 2 0 1 80 8 60
2017 Information management 37 29 21 9 0 0 4 68 10 21
2017 Information technology 27 41 21 7 2 0 2 69 9 51
2017 Policy 42 27 17 13 1 0 0 69 14 57
2017 Project management 22 39 24 13 2 0 0 62 15 41
2017 Other services to the public 28 35 26 7 4 0 0 63 11 25
2017 None of the above 40 17 22 11 4 4 2 60 16 50

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 72 22 5 0 0 0 0 95 0 22
2017 Federal regulators 55 21 16 5 2 0 2 77 7 60
2017 Compliance, inspection and enforcement 68 23 4 5 0 0 0 91 5 41
2017 Communications or public affairs 53 31 12 3 2 0 0 83 5 61
2017 Access to information and privacy 61 7 4 21 7 0 0 68 28 26
2017 Science and technology 59 26 10 5 0 0 0 85 5 27
2017 Legal services 69 20 5 4 2 0 0 89 6 52
2017 Administration and operations 73 14 6 3 2 0 1 88 5 176
2017 Human resources 70 19 8 3 0 0 0 89 3 39
2017 Financial management 82 13 0 4 2 0 0 94 6 61
2017 Information management 75 20 5 0 0 0 0 95 0 21
2017 Information technology 64 20 11 2 0 0 4 87 2 51
2017 Policy 56 26 11 4 4 0 0 82 7 57
2017 Project management 60 17 10 5 6 0 2 79 11 41
2017 Other services to the public 68 21 7 0 0 4 0 92 0 25
2017 None of the above 72 14 6 6 0 0 2 88 6 51

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 96 4 0 0 0 0 0 100 0 22
2017 Federal regulators 64 20 6 7 0 0 4 87 7 59
2017 Compliance, inspection and enforcement 60 18 13 0 0 0 9 85 0 41
2017 Communications or public affairs 63 15 12 5 3 0 3 80 8 61
2017 Access to information and privacy 75 16 9 0 0 0 0 91 0 26
2017 Science and technology 79 2 5 0 15 0 0 81 15 27
2017 Legal services 76 10 12 0 0 0 2 88 0 52
2017 Administration and operations 75 10 7 3 3 1 2 87 6 176
2017 Human resources 71 7 11 3 3 0 6 83 6 39
2017 Financial management 85 8 0 4 2 0 1 94 6 61
2017 Information management 87 9 0 0 0 0 4 100 0 21
2017 Information technology 82 6 3 2 2 0 5 92 4 51
2017 Policy 72 11 8 5 2 0 2 85 7 57
2017 Project management 54 20 10 9 5 0 3 76 15 41
2017 Other services to the public 83 4 9 0 4 0 0 87 4 24
2017 None of the above 62 11 6 9 2 2 8 81 12 50

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 72 19 9 0 0 0 0 91 0 22
2017 Federal regulators 46 28 14 8 2 0 2 76 10 60
2017 Compliance, inspection and enforcement 42 35 14 5 0 0 5 81 5 41
2017 Communications or public affairs 47 35 6 6 5 0 2 83 11 61
2017 Access to information and privacy 72 28 0 0 0 0 0 100 0 26
2017 Science and technology 60 22 3 7 7 0 0 82 15 27
2017 Legal services 56 30 8 0 0 0 5 91 0 52
2017 Administration and operations 59 28 7 3 1 0 2 89 4 176
2017 Human resources 55 30 0 5 8 0 2 87 13 39
2017 Financial management 67 18 6 5 1 0 3 88 7 60
2017 Information management 61 25 0 6 5 0 4 89 11 21
2017 Information technology 53 36 6 3 0 2 0 90 3 51
2017 Policy 64 27 5 0 2 0 2 93 2 57
2017 Project management 67 16 4 8 3 0 3 85 11 41
2017 Other services to the public 81 15 0 4 0 0 0 96 4 25
2017 None of the above 51 23 13 8 0 0 5 78 9 51

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 86 14 0 0 0 0 0 100 0 22
2017 Federal regulators 46 29 7 5 7 2 5 80 12 60
2017 Compliance, inspection and enforcement 59 17 14 0 3 0 7 82 3 41
2017 Communications or public affairs 47 24 10 11 7 0 0 72 18 61
2017 Access to information and privacy 56 36 4 4 0 0 0 92 4 25
2017 Science and technology 52 25 5 3 12 0 3 80 16 27
2017 Legal services 59 16 11 6 4 0 5 79 10 52
2017 Administration and operations 68 16 8 4 3 0 1 85 7 175
2017 Human resources 64 11 12 5 5 0 2 77 11 39
2017 Financial management 65 17 4 9 2 0 3 85 11 60
2017 Information management 72 15 9 0 0 0 4 90 0 21
2017 Information technology 63 22 6 6 2 2 0 86 8 51
2017 Policy 59 23 8 6 2 0 2 84 8 57
2017 Project management 46 16 13 17 5 0 3 64 23 41
2017 Other services to the public 60 11 16 0 7 0 6 75 8 25
2017 None of the above 47 16 12 16 2 0 7 68 19 51

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 13 4 0 0 0 23 94 0 22
2017 Federal regulators 47 14 8 3 2 0 27 82 7 60
2017 Compliance, inspection and enforcement 40 22 8 2 0 0 27 85 3 41
2017 Communications or public affairs 61 10 6 0 0 1 22 92 0 61
2017 Access to information and privacy 62 5 0 0 0 0 34 100 0 26
2017 Science and technology 78 10 5 0 0 0 7 95 0 27
2017 Legal services 44 12 2 0 0 0 41 96 0 52
2017 Administration and operations 63 12 3 0 1 1 20 95 1 176
2017 Human resources 62 14 4 0 3 0 17 92 3 39
2017 Financial management 59 15 2 3 0 0 21 94 4 60
2017 Information management 63 0 9 0 10 0 18 77 12 21
2017 Information technology 45 20 7 2 0 0 26 88 3 51
2017 Policy 67 10 2 0 0 0 21 98 0 57
2017 Project management 57 11 7 0 0 0 25 91 0 41
2017 Other services to the public 65 20 0 4 0 0 12 96 4 25
2017 None of the above 58 11 7 0 0 0 24 90 0 50

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 66 19 0 0 0 0 14 100 0 22
2017 Federal regulators 62 25 7 0 1 0 4 91 1 59
2017 Compliance, inspection and enforcement 41 33 21 3 0 0 2 76 3 39
2017 Communications or public affairs 68 16 8 0 0 0 8 91 0 61
2017 Access to information and privacy 47 23 18 4 4 0 5 73 8 26
2017 Science and technology 56 35 10 0 0 0 0 90 0 27
2017 Legal services 65 23 0 2 0 0 11 98 2 52
2017 Administration and operations 78 9 7 2 0 0 4 91 2 176
2017 Human resources 81 8 0 0 3 0 8 97 3 39
2017 Financial management 81 11 0 3 0 0 5 97 3 61
2017 Information management 66 16 5 0 0 5 9 95 0 21
2017 Information technology 70 14 4 5 0 3 4 91 5 51
2017 Policy 69 23 4 2 0 0 2 94 2 57
2017 Project management 65 24 5 0 4 0 3 91 4 41
2017 Other services to the public 74 5 18 0 4 0 0 78 4 25
2017 None of the above 69 16 5 2 0 0 8 92 3 51

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 13 0 13 0 4 11 85 15 22
2017 Federal regulators 60 24 5 5 3 0 4 87 8 60
2017 Compliance, inspection and enforcement 61 16 7 7 2 2 4 83 10 41
2017 Communications or public affairs 79 12 2 3 1 0 4 94 5 61
2017 Access to information and privacy 70 7 11 4 0 0 8 84 4 26
2017 Science and technology 68 11 5 8 9 0 0 79 16 27
2017 Legal services 64 23 0 0 4 0 9 95 5 52
2017 Administration and operations 72 14 4 3 3 1 4 90 6 177
2017 Human resources 78 9 5 3 0 0 5 92 3 39
2017 Financial management 82 8 3 0 3 0 5 94 3 61
2017 Information management 67 25 4 0 0 0 4 96 0 21
2017 Information technology 66 18 6 7 0 0 4 87 7 51
2017 Policy 66 18 2 9 4 0 2 85 13 57
2017 Project management 66 8 5 3 2 2 13 88 6 41
2017 Other services to the public 75 7 0 11 7 0 0 83 17 25
2017 None of the above 60 19 5 2 6 0 7 86 9 51

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 59 27 10 4 0 0 0 85 4 22
2017 Federal regulators 52 29 12 1 0 0 5 86 1 60
2017 Compliance, inspection and enforcement 47 30 11 5 0 0 7 83 5 40
2017 Communications or public affairs 55 23 11 5 5 0 2 80 10 61
2017 Access to information and privacy 65 12 15 4 0 0 5 81 4 26
2017 Science and technology 54 23 15 0 7 0 0 78 7 27
2017 Legal services 49 26 14 0 2 2 7 83 3 52
2017 Administration and operations 57 28 9 2 1 1 2 88 3 176
2017 Human resources 69 23 5 3 0 0 0 92 3 39
2017 Financial management 60 28 6 2 3 0 1 89 5 61
2017 Information management 40 34 4 13 0 0 8 81 15 21
2017 Information technology 49 26 16 4 1 2 2 78 6 51
2017 Policy 43 36 7 9 2 0 3 82 11 57
2017 Project management 45 39 5 9 0 0 2 86 9 41
2017 Other services to the public 50 39 11 0 0 0 0 89 0 25
2017 None of the above 55 22 11 2 2 0 7 84 5 50

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 34 31 14 0 0 0 55 14 22
2017 Federal regulators 13 41 28 11 6 0 0 54 17 60
2017 Compliance, inspection and enforcement 9 38 45 7 0 0 0 48 7 41
2017 Communications or public affairs 10 32 33 16 8 0 1 42 24 61
2017 Access to information and privacy 21 26 40 12 0 0 0 47 12 26
2017 Science and technology 13 35 33 16 3 0 0 48 19 27
2017 Legal services 12 37 32 14 2 0 2 50 17 52
2017 Administration and operations 22 34 29 9 5 1 1 57 14 177
2017 Human resources 18 22 29 28 3 0 0 41 31 39
2017 Financial management 17 40 29 10 4 0 0 57 14 61
2017 Information management 27 33 26 10 5 0 0 60 14 21
2017 Information technology 14 32 37 15 2 0 0 46 17 51
2017 Policy 9 39 33 15 4 0 0 48 18 57
2017 Project management 2 36 41 14 6 0 0 38 20 41
2017 Other services to the public 20 11 59 0 7 4 0 32 7 25
2017 None of the above 11 36 36 9 8 0 0 47 17 51

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 17 35 31 13 0 0 44 21 21
2017 Federal regulators 6 13 45 22 13 0 0 35 19 60
2017 Compliance, inspection and enforcement 0 12 48 32 9 0 0 40 12 41
2017 Communications or public affairs 7 26 32 23 12 0 0 36 33 61
2017 Access to information and privacy 12 7 34 29 18 0 0 47 20 26
2017 Science and technology 3 17 33 40 6 0 0 47 20 27
2017 Legal services 2 14 35 33 13 0 2 47 17 52
2017 Administration and operations 7 14 35 26 16 0 1 43 22 176
2017 Human resources 5 21 39 22 12 0 0 35 27 38
2017 Financial management 2 17 41 24 17 0 0 41 18 61
2017 Information management 10 14 33 16 27 0 0 43 24 21
2017 Information technology 2 16 47 23 8 2 2 32 19 51
2017 Policy 11 5 50 28 7 0 0 35 16 57
2017 Project management 9 21 47 18 5 0 0 22 30 41
2017 Other services to the public 4 24 44 20 4 4 0 25 29 25
2017 None of the above 7 23 36 18 13 2 0 32 31 51
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 37 14 9 4 4 0 33 67 22
2017 Federal regulators 26 37 16 10 10 2 0 26 74 60
2017 Compliance, inspection and enforcement 33 21 20 12 8 5 0 35 65 41
2017 Communications or public affairs 28 23 22 11 10 3 3 30 70 61
2017 Access to information and privacy 41 36 14 9 0 0 0 41 59 26
2017 Science and technology 32 30 16 8 8 2 4 35 65 27
2017 Legal services 31 34 11 13 8 4 0 32 68 52
2017 Administration and operations 31 30 18 8 11 1 1 31 69 177
2017 Human resources 46 19 10 7 16 2 0 47 53 39
2017 Financial management 37 29 14 10 7 0 3 38 62 61
2017 Information management 48 23 15 10 0 0 4 50 50 21
2017 Information technology 41 30 16 6 3 2 2 42 58 51
2017 Policy 24 17 27 15 13 5 0 25 75 56
2017 Project management 16 34 17 2 21 3 7 18 82 41
2017 Other services to the public 37 10 23 7 18 0 4 39 61 25
2017 None of the above 34 17 33 7 10 0 0 34 66 51

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 58 14
2017 Federal regulators 31 42
2017 Compliance, inspection and enforcement 21 25
2017 Communications or public affairs 33 38
2017 Access to information and privacy 18 15
2017 Science and technology 31 16
2017 Legal services 26 32
2017 Administration and operations 19 118
2017 Human resources 43 19
2017 Financial management 34 37
2017 Information management 32 10
2017 Information technology 20 27
2017 Policy 20 40
2017 Project management 18 31
2017 Other services to the public 42 15
2017 None of the above 26 34

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 7 14
2017 Federal regulators 46 42
2017 Compliance, inspection and enforcement 35 25
2017 Communications or public affairs 36 38
2017 Access to information and privacy 33 15
2017 Science and technology 15 16
2017 Legal services 33 32
2017 Administration and operations 30 118
2017 Human resources 38 19
2017 Financial management 40 37
2017 Information management 31 10
2017 Information technology 11 27
2017 Policy 46 40
2017 Project management 39 31
2017 Other services to the public 37 15
2017 None of the above 36 34

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 6 14
2017 Federal regulators 17 42
2017 Compliance, inspection and enforcement 4 25
2017 Communications or public affairs 16 38
2017 Access to information and privacy 11 15
2017 Science and technology 20 16
2017 Legal services 5 32
2017 Administration and operations 18 118
2017 Human resources 28 19
2017 Financial management 25 37
2017 Information management 8 10
2017 Information technology 20 27
2017 Policy 35 40
2017 Project management 16 31
2017 Other services to the public 18 15
2017 None of the above 16 34

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 37 14
2017 Federal regulators 31 42
2017 Compliance, inspection and enforcement 49 25
2017 Communications or public affairs 43 38
2017 Access to information and privacy 57 15
2017 Science and technology 0 16
2017 Legal services 38 32
2017 Administration and operations 41 118
2017 Human resources 48 19
2017 Financial management 32 37
2017 Information management 23 10
2017 Information technology 27 27
2017 Policy 44 40
2017 Project management 47 31
2017 Other services to the public 25 15
2017 None of the above 27 34

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Client contact centre 8 14
2017 Federal regulators 6 42
2017 Compliance, inspection and enforcement 5 25
2017 Communications or public affairs 5 38
2017 Access to information and privacy 0 15
2017 Science and technology 5 16
2017 Legal services 0 32
2017 Administration and operations 8 118
2017 Human resources 10 19
2017 Financial management 0 37
2017 Information management 9 10
2017 Information technology 11 27
2017 Policy 2 40
2017 Project management 10 31
2017 Other services to the public 5 15
2017 None of the above 3 34

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 14
2017 Federal regulators 47 42
2017 Compliance, inspection and enforcement 49 25
2017 Communications or public affairs 25 38
2017 Access to information and privacy 25 15
2017 Science and technology 62 16
2017 Legal services 49 32
2017 Administration and operations 45 118
2017 Human resources 43 19
2017 Financial management 47 37
2017 Information management 30 10
2017 Information technology 51 27
2017 Policy 51 40
2017 Project management 48 31
2017 Other services to the public 44 15
2017 None of the above 55 34

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Client contact centre 6 46 12 14 6 16 14
2017 Federal regulators 12 58 14 4 2 9 42
2017 Compliance, inspection and enforcement 0 64 21 4 4 8 25
2017 Communications or public affairs 4 65 18 0 2 11 37
2017 Access to information and privacy 6 94 0 0 0 0 15
2017 Science and technology 0 53 35 5 0 7 16
2017 Legal services 7 52 15 13 3 9 33
2017 Administration and operations 15 50 13 7 3 12 113
2017 Human resources 24 32 10 0 0 34 18
2017 Financial management 9 63 14 9 5 0 37
2017 Information management 12 69 8 0 0 12 10
2017 Information technology 4 81 11 4 0 0 27
2017 Policy 5 44 25 7 2 16 40
2017 Project management 6 45 13 11 14 11 29
2017 Other services to the public 0 64 19 0 0 16 15
2017 None of the above 3 47 11 14 0 24 32

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 8 29 14 0 0 14 50 16 14
2017 Federal regulators 38 28 7 14 7 0 7 71 22 43
2017 Compliance, inspection and enforcement 23 36 8 7 21 4 0 62 29 25
2017 Communications or public affairs 26 34 7 16 8 0 9 66 26 38
2017 Access to information and privacy 31 52 5 0 6 0 6 88 7 15
2017 Science and technology 31 23 28 12 7 0 0 53 19 16
2017 Legal services 31 29 7 11 10 0 12 68 24 34
2017 Administration and operations 25 20 15 13 13 3 10 52 31 118
2017 Human resources 39 40 4 5 5 0 7 84 11 20
2017 Financial management 51 35 3 3 2 0 6 92 5 37
2017 Information management 58 0 9 12 9 0 12 66 24 10
2017 Information technology 43 31 3 3 8 4 7 84 13 28
2017 Policy 20 27 7 26 13 0 7 51 42 40
2017 Project management 25 25 7 16 20 0 7 54 39 31
2017 Other services to the public 47 17 12 10 14 0 0 64 24 15
2017 None of the above 36 8 19 12 17 0 9 47 32 34

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 14 21 8 37 0 20 17 56 14
2017 Federal regulators 7 18 9 15 24 5 21 35 53 43
2017 Compliance, inspection and enforcement 0 18 13 9 45 7 7 21 63 25
2017 Communications or public affairs 4 11 10 10 40 4 20 20 67 38
2017 Access to information and privacy 6 25 11 0 0 0 57 73 0 15
2017 Science and technology 12 33 28 5 17 0 5 48 23 16
2017 Legal services 0 10 8 12 28 15 27 17 69 34
2017 Administration and operations 8 6 14 16 38 3 14 18 65 118
2017 Human resources 11 5 0 16 31 0 37 25 75 20
2017 Financial management 2 13 15 11 30 3 26 21 58 37
2017 Information management 10 20 19 9 20 0 21 38 38 10
2017 Information technology 6 15 11 8 32 12 17 29 55 28
2017 Policy 2 2 7 20 47 4 18 6 86 40
2017 Project management 0 7 8 15 52 0 19 8 82 30
2017 Other services to the public 0 17 20 14 37 0 11 19 58 15
2017 None of the above 12 10 12 15 35 6 9 27 59 34
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