2017 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 44 40 7 6 3 0 0 84 9 831
2017 Part-time 52 42 3 4 0 0 0 94 4 32
2014 Full-time 43 37 10 8 3 0 0 79 11 1027
2014 Part-time 33 38 16 7 5 0 2 72 12 58
2011 Full-time 39 37 11 8 5 0 0 76 13 939
2011 Part-time 42 38 7 10 4 0 0 79 14 55
2008 Full-time 40 38 12 6 4 0 0 78 10 672
2008 Part-time 33 44 11 11 0 0 0 78 11 18

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 38 34 11 9 7 1 0 73 16 832
2017 Part-time 69 21 7 0 3 0 0 91 3 32

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 59 31 7 2 1 0 0 90 3 829
2017 Part-time 61 35 4 0 0 0 0 96 0 32
2014 Full-time 68 22 6 2 1 0 0 91 3 1027
2014 Part-time 53 31 10 2 2 0 2 86 4 58
2011 Full-time 62 27 7 2 1 0 0 89 3 942
2011 Part-time 62 25 9 4 0 0 0 87 4 55

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 48 35 9 5 2 0 0 83 8 828
2017 Part-time 59 35 3 4 0 0 0 93 4 32
2014 Full-time 50 32 9 6 3 0 0 82 9 1026
2014 Part-time 41 41 9 2 5 0 2 84 7 58
2011 Full-time 45 39 7 6 3 0 0 84 9 941
2011 Part-time 51 31 9 6 4 0 0 82 9 55
2008 Full-time 44 38 11 5 2 0 0 82 8 676
2008 Part-time 44 33 22 0 0 0 0 78 0 18

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 46 27 14 7 6 1 0 73 13 829
2017 Part-time 64 19 11 4 3 0 0 83 7 32
2014 Full-time 42 29 15 8 6 1 0 71 14 1026
2014 Part-time 47 28 11 11 4 0 0 75 14 57
2011 Full-time 34 30 16 9 10 1 0 65 19 940
2011 Part-time 42 21 14 5 14 2 2 66 19 55

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 46 30 13 7 4 0 0 76 12 828
2017 Part-time 71 19 3 4 3 0 0 91 7 32
2014 Full-time 42 30 12 10 5 0 0 73 15 1026
2014 Part-time 47 32 7 11 4 0 0 79 14 57
2011 Full-time 34 34 14 10 8 0 0 68 19 937
2011 Part-time 42 21 17 8 10 0 2 65 18 55
2008 Full-time 38 33 13 10 5 0 0 72 15 676
2008 Part-time 33 39 22 0 6 0 0 72 6 18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 41 21 17 10 8 3 0 64 19 829
2017 Part-time 70 5 10 0 13 0 2 77 13 32
2014 Full-time 40 19 16 12 10 3 1 61 23 1026
2014 Part-time 40 21 7 5 9 4 14 74 17 57
2011 Full-time 33 24 15 12 12 4 1 60 24 940
2011 Part-time 34 14 23 10 11 4 4 52 23 54
2008 Full-time 32 23 17 13 11 4 1 57 25 676
2008 Part-time 39 28 11 17 6 0 0 67 22 18
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 49 27 10 5 5 2 2 80 10 831
2017 Part-time 65 27 0 3 0 0 6 97 3 32
2014 Full-time 51 27 10 5 4 1 2 80 9 1024
2014 Part-time 51 25 7 4 4 2 9 84 8 57
2011 Full-time 41 30 12 8 6 2 2 74 14 942
2011 Part-time 58 22 7 4 6 2 2 82 10 55
2008 Full-time 41 29 12 6 7 3 2 73 14 676
2008 Part-time 50 28 6 6 6 6 0 82 12 18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 46 33 9 6 5 1 1 80 11 829
2017 Part-time 62 27 0 0 3 0 7 97 3 32
2014 Full-time 46 30 10 8 4 0 1 77 12 1027
2014 Part-time 44 35 7 4 2 0 9 87 6 57
2011 Full-time 40 33 9 9 7 1 1 74 16 938
2011 Part-time 53 25 9 8 2 2 2 81 10 55
2008 Full-time 37 33 11 8 8 1 2 73 16 676
2008 Part-time 33 44 0 6 17 0 0 78 22 18

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 54 25 8 7 4 0 1 80 11 829
2017 Part-time 74 13 7 0 3 0 4 90 3 32
2014 Full-time 54 25 9 6 5 0 1 80 10 1025
2014 Part-time 56 18 12 4 2 0 9 81 6 57

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 36 31 13 9 8 3 0 70 17 832
2017 Part-time 58 32 4 3 0 4 0 93 3 32
2014 Full-time 37 32 12 8 7 3 0 72 16 1025
2014 Part-time 46 25 9 9 4 9 0 77 13 57
2011 Full-time 30 30 15 11 9 4 0 63 21 935
2011 Part-time 36 24 14 7 11 5 2 65 20 55

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 36 29 14 11 8 2 0 67 19 829
2017 Part-time 54 33 7 7 0 0 0 87 7 32
2014 Full-time 36 31 13 10 8 1 0 68 19 1025
2014 Part-time 46 27 9 9 2 5 2 79 12 56
2011 Full-time 29 30 16 11 12 2 1 60 24 936
2011 Part-time 31 33 14 2 17 2 2 66 19 55
2008 Full-time 32 28 16 9 11 2 1 62 21 675
2008 Part-time 29 29 12 12 6 12 0 67 20 17

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 28 31 15 13 9 3 0 62 23 831
2017 Part-time 56 18 13 0 3 9 0 82 3 31
2014 Full-time 28 32 16 13 8 3 0 62 22 1026
2014 Part-time 35 33 11 5 7 7 2 75 13 57
2011 Full-time 21 34 18 13 10 4 0 57 24 939
2011 Part-time 24 31 17 9 13 4 2 58 24 55
2008 Full-time 23 34 17 12 9 4 1 60 22 677
2008 Part-time 28 28 11 11 6 17 0 67 20 18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 34 29 14 10 10 4 0 66 20 832
2017 Part-time 57 21 3 11 3 5 0 82 15 32
2014 Full-time 33 27 15 10 10 4 0 63 22 1027
2014 Part-time 37 21 12 16 7 7 0 62 25 57
2011 Full-time 27 30 15 11 11 5 0 61 23 940
2011 Part-time 31 31 14 4 9 9 2 69 15 55
2008 Full-time 27 29 16 10 10 7 1 61 21 677
2008 Part-time 44 17 17 6 6 11 0 69 13 18

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 27 34 12 15 9 2 0 62 25 831
2017 Part-time 46 37 4 8 3 3 0 85 11 32
2014 Full-time 28 31 14 15 10 1 0 61 25 1027
2014 Part-time 26 32 19 5 7 7 4 65 14 57
2011 Full-time 21 34 13 18 13 2 0 55 31 940
2011 Part-time 21 31 17 11 10 9 2 58 23 55
2008 Full-time 23 36 13 16 10 1 0 61 26 676
2008 Part-time 33 28 17 11 6 6 0 65 18 18
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 34 37 12 9 8 0 0 71 17 831
2017 Part-time 66 24 7 0 3 0 0 91 3 32
2014 Full-time 34 34 11 13 8 0 0 68 21 1027
2014 Part-time 36 24 14 7 7 0 12 69 16 58
2011 Full-time 29 37 13 11 10 0 0 66 21 942
2011 Part-time 36 33 14 6 11 0 0 69 17 55

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 35 40 10 10 6 0 0 75 15 831
2017 Part-time 63 32 3 0 3 0 0 95 3 32

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 17 26 16 12 9 17 4 54 26 830
2017 Part-time 36 14 27 3 3 15 2 60 7 32
2014 Full-time 17 24 15 14 12 14 4 51 31 1026
2014 Part-time 14 12 16 11 9 23 16 43 31 57

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 43 32 10 8 5 0 1 77 13 831
2017 Part-time 64 21 3 8 0 0 4 89 8 32
2014 Full-time 43 33 11 7 5 0 2 77 12 1026
2014 Part-time 40 35 7 7 2 0 9 83 10 57
2011 Full-time 37 34 11 10 6 0 2 72 16 942
2011 Part-time 45 33 9 9 2 0 2 79 11 55
2008 Full-time 34 33 12 10 8 1 2 69 18 676
2008 Part-time 28 44 11 6 11 0 0 72 17 18

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 38 31 11 7 4 1 8 76 12 251
2014 Full-time 37 33 10 6 3 3 8 79 10 284
2014 Part-time 0 40 0 0 0 0 60 100 0 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 42 35 9 8 5 1 1 78 13 830
2017 Part-time 58 24 9 8 0 0 0 82 8 32
2014 Full-time 40 37 8 9 4 1 1 79 13 1026
2014 Part-time 37 30 7 7 4 4 12 79 13 57
2011 Full-time 41 32 10 9 5 2 1 75 14 941
2011 Part-time 37 34 11 5 11 0 2 73 16 55
2008 Full-time 41 35 8 8 5 2 1 79 13 677
2008 Part-time 44 39 6 11 0 0 0 83 11 18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 40 26 10 9 6 7 1 72 17 831
2017 Part-time 64 14 13 3 0 6 0 83 3 32
2014 Full-time 40 25 11 9 6 7 2 71 17 1027
2014 Part-time 34 29 5 5 5 13 9 80 14 56
2011 Full-time 42 25 11 7 8 6 1 72 16 938
2011 Part-time 35 17 18 5 5 18 2 65 13 55
2008 Full-time 44 22 12 8 6 6 2 72 15 677
2008 Part-time 39 17 17 11 0 11 6 67 13 18

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 40 36 8 8 6 1 1 77 14 830
2017 Part-time 50 23 9 12 4 0 3 75 16 32
2014 Full-time 45 30 9 9 5 0 1 76 14 1027
2014 Part-time 31 31 9 10 7 0 12 71 20 58
2011 Full-time 33 37 12 9 6 1 2 72 16 941
2011 Part-time 41 34 7 4 6 0 8 81 11 55
2008 Full-time 35 37 13 8 5 1 2 74 14 676
2008 Part-time 28 28 11 17 11 0 6 59 29 18

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 53 32 8 5 2 0 0 85 7 830
2017 Part-time 62 35 3 0 0 0 0 97 0 32
2014 Full-time 50 32 10 6 3 0 0 82 8 1027
2014 Part-time 38 40 7 10 3 0 2 79 14 58
2011 Full-time 49 32 9 6 3 0 1 82 9 941
2011 Part-time 41 27 19 8 5 0 0 67 13 55
2008 Full-time 43 37 11 6 3 0 0 80 9 677
2008 Part-time 39 33 17 11 0 0 0 72 11 18

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 55 33 5 4 2 0 0 88 6 831
2017 Part-time 63 28 3 4 3 0 0 91 7 32
2014 Full-time 56 30 6 5 2 0 0 86 7 1026
2014 Part-time 50 29 9 9 2 0 2 81 11 58
2011 Full-time 51 33 8 5 2 0 0 84 7 942
2011 Part-time 50 27 7 7 5 0 4 79 13 55
2008 Full-time 51 35 7 3 4 0 0 87 7 677
2008 Part-time 44 33 22 0 0 0 0 78 0 18

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 36 31 12 10 6 4 0 71 17 830
2017 Part-time 45 29 5 2 7 6 6 84 10 32
2014 Full-time 37 30 12 11 7 3 0 69 19 1024
2014 Part-time 35 23 9 9 5 14 5 72 17 57
2011 Full-time 28 30 13 11 12 3 1 61 25 941
2011 Part-time 22 23 15 11 20 2 6 49 34 55
2008 Full-time 31 35 15 9 8 1 1 68 17 677
2008 Part-time 28 39 6 6 11 11 0 75 19 18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 19 20 12 17 21 4 6 44 43 828
2017 Part-time 21 15 13 11 6 2 31 54 26 32
2014 Full-time 16 19 13 17 24 2 9 39 46 1027
2014 Part-time 21 11 11 14 14 9 21 45 40 57
2011 Full-time 10 17 15 20 29 2 8 29 54 943
2011 Part-time 20 17 12 16 19 0 15 44 41 55
2008 Full-time 11 21 15 18 27 2 6 35 49 672
2008 Part-time 6 17 39 6 17 11 6 27 27 18

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 42 35 8 10 5 0 0 77 15 829
2017 Part-time 56 28 13 3 0 0 0 85 3 32
2014 Full-time 36 38 9 10 7 0 0 74 17 1027
2014 Part-time 38 34 5 9 9 0 5 76 18 58
2011 Full-time 37 35 11 9 7 0 0 73 16 940
2011 Part-time 28 26 13 17 15 0 2 55 33 54

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 42 35 9 8 5 0 0 77 14 827
2017 Part-time 62 31 4 0 3 0 0 93 3 32
2014 Full-time 40 35 12 8 5 0 0 75 13 1026
2014 Part-time 38 28 9 9 5 0 12 75 16 58

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 43 34 12 6 5 0 0 77 12 829
2017 Part-time 63 25 3 6 3 0 0 88 9 32
2014 Full-time 41 34 10 9 5 0 0 76 14 1027
2014 Part-time 41 33 3 5 5 0 12 84 12 58
2011 Full-time 40 38 10 7 4 0 1 79 11 941
2011 Part-time 33 45 7 7 6 0 2 79 14 55

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 32 37 15 9 4 2 1 72 13 828
2017 Part-time 50 38 8 3 0 2 0 89 3 32

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 54 29 6 6 4 0 0 84 10 832
2017 Part-time 76 15 4 3 3 0 0 91 5 32
2014 Full-time 50 30 8 6 5 0 0 80 11 1026
2014 Part-time 53 19 5 9 2 0 12 82 12 58
2011 Full-time 46 30 9 9 5 0 2 77 14 942
2011 Part-time 44 30 9 9 3 2 2 77 13 55

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 40 22 9 6 5 2 15 75 14 832
2017 Part-time 39 9 7 6 6 3 30 71 18 32
2014 Full-time 35 22 8 8 8 2 18 71 19 1027
2014 Part-time 29 12 7 9 7 3 33 65 24 58
2011 Full-time 29 24 11 7 11 1 17 64 23 941
2011 Part-time 33 16 14 7 9 3 17 61 21 55
2008 Full-time 34 21 10 9 10 2 15 66 22 675
2008 Part-time 22 22 6 17 0 0 33 67 25 18

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 37 35 15 8 3 0 2 73 11 832
2017 Part-time 37 34 14 2 3 0 9 79 6 32
2014 Full-time 39 33 14 7 4 0 1 74 12 1027
2014 Part-time 50 29 3 2 2 0 14 92 4 58
2011 Full-time 35 36 15 8 5 0 1 72 13 939
2011 Part-time 55 27 5 4 2 0 7 88 6 55
2008 Full-time 33 35 18 9 5 0 1 68 14 676
2008 Part-time 39 39 22 0 0 0 0 78 0 18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 60 23 5 4 4 1 4 87 8 828
2017 Part-time 80 11 3 0 0 0 6 97 0 32
2014 Full-time 54 19 6 5 6 3 6 81 12 1026
2014 Part-time 65 19 0 2 2 2 11 96 4 57
2011 Full-time 42 25 8 8 9 2 6 73 18 939
2011 Part-time 49 23 10 3 6 2 7 78 10 55

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Full-time 28 37 35 830
2017 Part-time 38 31 31 32
2014 Full-time 31 36 33 1027
2014 Part-time 49 19 32 57
2011 Full-time 34 35 31 943
2011 Part-time 36 43 21 55

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Full-time 12 12 55 5 11 6 237
2017 Part-time 26 0 8 10 47 8 12
2014 Full-time 16 9 57 7 9999 11 314
2014 Part-time 32 7 29 11 9999 21 28
2011 Full-time 17 9 61 5 9999 8 319
2011 Part-time 32 5 12 30 9999 21 19
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 54 34 5 3 3 0 0 88 7 829
2017 Part-time 71 26 0 3 0 0 0 97 3 32
2014 Full-time 58 31 6 3 2 0 0 89 5 1025
2014 Part-time 45 41 5 5 0 0 3 89 5 58
2011 Full-time 51 33 7 5 2 1 0 86 7 942
2011 Part-time 51 34 9 6 0 0 0 85 6 55
2008 Full-time 54 36 7 1 2 0 0 90 3 676
2008 Part-time 50 39 0 11 0 0 0 89 11 18

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 36 38 11 9 5 1 0 75 14 832
2017 Part-time 55 40 0 0 3 2 0 97 3 32
2014 Full-time 39 38 12 7 4 0 0 78 11 1027
2014 Part-time 44 39 7 5 2 4 0 85 7 57
2011 Full-time 33 36 13 10 6 1 0 70 16 939
2011 Part-time 32 33 13 13 6 2 2 67 20 54

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 9 18 37 20 12 1 3 34 28 829
2017 Part-time 7 7 36 22 25 3 0 48 15 32
2014 Full-time 8 22 32 21 14 0 3 37 31 1026
2014 Part-time 5 11 25 19 19 4 18 49 20 57
2011 Full-time 9 23 35 19 10 0 3 30 34 937
2011 Part-time 10 8 25 35 17 0 5 55 19 54
2008 Full-time 11 22 32 22 10 1 2 33 34 676
2008 Part-time 6 28 22 33 11 0 0 44 33 18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 7 16 25 23 22 2 5 48 25 827
2017 Part-time 0 10 33 21 28 5 2 53 11 32
2014 Full-time 7 14 25 25 24 1 3 51 22 1024
2014 Part-time 7 16 2 25 26 5 19 67 30 57
2011 Full-time 11 16 24 25 19 2 4 46 28 937
2011 Part-time 13 3 36 22 16 3 5 42 18 55
2008 Full-time 10 13 27 23 19 2 5 46 25 674
2008 Part-time 6 17 11 39 28 0 0 67 22 18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 10 13 24 24 22 2 5 49 25 829
2017 Part-time 7 9 21 30 27 3 4 61 17 32
2014 Full-time 8 12 26 25 24 1 4 51 21 1025
2014 Part-time 9 18 16 23 18 4 14 49 32 57
2011 Full-time 12 17 26 22 18 1 4 42 31 937
2011 Part-time 10 11 21 21 22 5 9 51 25 55
2008 Full-time 11 14 25 24 21 1 4 47 26 673
2008 Part-time 6 12 24 47 12 0 0 59 18 17

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 5 12 28 29 22 1 3 53 18 829
2017 Part-time 0 12 26 30 29 3 0 61 13 31
2014 Full-time 4 13 27 32 22 0 3 56 17 1022
2014 Part-time 2 5 14 35 26 2 16 74 9 57
2011 Full-time 6 13 29 30 18 1 3 50 20 938
2011 Part-time 6 2 20 25 33 5 9 67 9 55
2008 Full-time 7 13 31 26 20 1 3 48 21 675
2008 Part-time 6 11 33 28 22 0 0 50 17 18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 11 18 26 21 18 2 4 41 32 828
2017 Part-time 13 7 22 32 22 3 0 56 21 32
2014 Full-time 13 19 25 17 20 1 4 40 34 1024
2014 Part-time 2 11 23 23 21 4 18 56 16 57
2011 Full-time 17 20 24 20 14 1 4 35 39 939
2011 Part-time 8 11 14 33 22 2 11 62 22 55
2008 Full-time 11 19 26 20 17 1 6 39 33 671
2008 Part-time 11 11 17 28 22 6 6 56 25 18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 7 14 26 24 21 3 5 49 23 830
2017 Part-time 4 13 34 8 28 3 10 41 20 31
2014 Full-time 5 13 23 28 24 2 4 56 19 1023
2014 Part-time 2 9 16 18 30 5 20 64 14 56
2011 Full-time 12 16 25 24 17 2 5 44 29 932
2011 Part-time 16 14 14 18 17 10 9 44 38 55
2008 Full-time 10 19 28 23 13 3 5 39 31 675
2008 Part-time 11 11 17 22 11 22 6 46 31 18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 8 11 29 25 20 3 4 49 20 829
2017 Part-time 11 5 26 18 31 3 6 54 18 32
2014 Full-time 8 15 28 24 20 1 3 47 24 1019
2014 Part-time 5 16 21 14 26 4 14 49 26 57

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 50 27 8 8 6 1 0 77 14 831
2017 Part-time 67 21 9 0 3 0 0 88 3 32
2014 Full-time 47 27 9 9 7 0 0 74 16 1027
2014 Part-time 44 23 7 7 4 4 12 79 13 57

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 52 34 5 6 3 0 0 86 9 830
2017 Part-time 73 17 8 0 3 0 0 89 3 32
2014 Full-time 48 34 7 7 4 0 0 82 10 1027
2014 Part-time 53 19 7 9 0 2 11 82 10 57

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 46 31 13 5 2 3 1 80 7 830
2017 Part-time 58 29 10 3 0 0 0 87 3 32
2014 Full-time 47 31 11 4 2 4 1 82 7 1027
2014 Part-time 44 30 4 5 2 9 7 88 8 57

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 48 35 9 4 3 1 0 84 7 827
2017 Part-time 68 29 0 3 0 0 0 97 3 32
2014 Full-time 47 33 10 6 3 1 0 81 9 1026
2014 Part-time 51 30 7 2 2 5 4 88 4 57
2011 Full-time 39 36 13 6 4 2 0 77 10 938
2011 Part-time 45 24 9 5 9 5 2 75 16 55

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 55 32 7 4 3 0 0 87 7 827
2017 Part-time 78 19 0 3 0 0 0 97 3 32
2014 Full-time 56 30 7 4 3 0 0 86 7 1027
2014 Part-time 65 28 4 0 4 0 0 93 4 57
2011 Full-time 47 32 10 5 5 0 0 80 10 939
2011 Part-time 54 24 8 8 4 0 2 80 12 54
2008 Full-time 45 34 10 6 5 0 0 79 11 675
2008 Part-time 50 39 6 0 6 0 0 89 6 18

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 32 27 15 8 8 6 4 66 17 832
2017 Part-time 50 28 9 0 3 3 8 87 3 32
2014 Full-time 32 27 13 11 9 4 4 65 21 1027
2014 Part-time 30 28 7 4 7 7 18 77 14 57

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 51 36 7 2 1 2 0 89 4 830
2017 Part-time 80 17 3 0 0 0 0 97 0 32
2014 Full-time 52 35 7 3 1 2 0 88 4 1027
2014 Part-time 58 35 0 4 0 2 2 96 4 57
2011 Full-time 44 38 10 3 2 3 0 85 5 939
2011 Part-time 32 32 13 6 6 7 4 73 13 53

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 42 31 12 9 4 2 1 75 13 831
2017 Part-time 50 37 3 0 0 4 6 97 0 32
2014 Full-time 46 31 9 7 5 1 0 78 12 1027
2014 Part-time 46 19 11 4 4 4 14 79 9 57
2011 Full-time 41 30 10 7 7 4 1 74 15 938
2011 Part-time 37 21 16 12 8 3 4 62 21 55
2008 Full-time 38 32 10 9 6 4 1 74 15 677
2008 Part-time 44 28 11 11 6 0 0 72 17 18

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 30 28 19 11 6 6 1 62 18 832
2017 Part-time 45 19 14 7 0 12 4 75 8 32
2014 Full-time 33 32 15 9 5 5 1 69 15 1026
2014 Part-time 28 35 5 4 5 11 12 82 11 57
2011 Full-time 22 34 18 11 7 7 1 61 20 935
2011 Part-time 18 21 27 11 11 9 4 45 25 54

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 23 20 17 12 13 12 4 50 30 831
2017 Part-time 38 8 17 3 4 10 21 66 9 32
2014 Full-time 22 17 17 13 13 11 7 48 32 1027
2014 Part-time 25 21 12 7 7 12 16 63 20 57
2011 Full-time 18 20 17 13 13 13 5 47 31 937
2011 Part-time 24 17 22 15 11 7 5 46 30 55

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 49 39 3 6 3 0 0 88 9 832
2017 Part-time 59 35 0 6 0 0 0 94 6 32
2014 Full-time 52 37 3 5 2 0 0 89 7 1027
2014 Part-time 41 38 2 9 0 0 10 88 10 58
2011 Full-time 49 40 3 7 2 0 0 89 8 943
2011 Part-time 45 40 5 7 2 0 0 85 9 55
2008 Full-time 49 39 3 6 2 0 0 89 8 675
2008 Part-time 56 33 11 0 0 0 0 89 0 18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 58 27 4 7 4 0 0 85 11 830
2017 Part-time 70 11 6 10 3 0 0 81 13 32
2014 Full-time 58 23 5 8 6 0 0 82 13 1026
2014 Part-time 40 36 5 0 5 0 14 88 6 58
2011 Full-time 52 30 6 7 5 0 0 83 11 938
2011 Part-time 48 30 5 9 3 0 4 81 13 55

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 56 31 7 4 2 0 0 87 6 831
2017 Part-time 75 22 3 0 0 0 0 97 0 32
2014 Full-time 58 29 7 4 1 0 0 88 6 1026
2014 Part-time 55 24 3 3 2 0 12 90 6 58

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 75 17 3 1 1 1 1 94 3 829
2017 Part-time 82 12 6 0 0 0 0 94 0 32
2014 Full-time 76 17 3 2 1 0 0 94 3 1026
2014 Part-time 76 10 0 2 0 0 12 98 2 58
2011 Full-time 73 18 3 3 1 1 1 92 4 942
2011 Part-time 73 20 5 0 0 2 0 95 0 55
2008 Full-time 72 20 5 2 1 0 0 92 3 675
2008 Part-time 56 17 11 17 0 0 0 72 17 18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 68 18 4 7 2 0 1 87 9 831
2017 Part-time 76 17 3 4 0 0 0 94 4 32
2014 Full-time 68 18 4 6 3 0 1 86 9 1026
2014 Part-time 64 22 0 2 0 0 12 98 2 58
2011 Full-time 62 21 5 6 3 0 1 85 10 942
2011 Part-time 53 24 4 0 4 0 15 91 4 55
2008 Full-time 59 22 6 9 3 0 1 82 12 676
2008 Part-time 33 44 11 11 0 0 0 78 11 18

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 69 18 3 5 2 0 2 89 8 830
2017 Part-time 80 5 3 4 0 0 9 93 4 32
2014 Full-time 72 16 4 4 2 0 2 90 6 1026
2014 Part-time 70 14 2 2 2 0 11 94 4 57
2011 Full-time 70 19 3 4 2 0 1 90 6 937
2011 Part-time 68 13 9 6 2 0 2 83 8 55
2008 Full-time 64 19 5 5 3 0 3 86 9 677
2008 Part-time 67 22 0 0 6 0 6 94 6 18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 81 11 3 2 1 0 3 94 3 830
2017 Part-time 77 13 3 0 0 0 7 97 0 32
2014 Full-time 82 9 2 3 1 0 2 94 4 1026
2014 Part-time 72 12 4 0 0 0 12 96 0 57
2011 Full-time 80 11 2 2 2 0 2 94 4 938
2011 Part-time 72 17 4 0 3 0 4 92 4 55
2008 Full-time 75 11 3 5 1 0 3 90 7 675
2008 Part-time 94 6 0 0 0 0 0 100 0 18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 63 22 5 5 1 1 3 89 6 830
2017 Part-time 68 10 13 3 0 0 7 84 3 32
2014 Full-time 66 19 7 4 2 0 2 87 6 1025
2014 Part-time 60 19 2 2 2 5 11 94 4 57

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 67 19 5 2 1 2 4 92 2 831
2017 Part-time 65 15 6 3 0 3 7 90 3 32
2014 Full-time 71 16 5 2 1 2 3 92 3 1025
2014 Part-time 54 14 2 2 2 12 14 93 5 57
2011 Full-time 65 19 6 2 2 2 5 90 4 942
2011 Part-time 68 11 6 2 0 2 12 91 2 55
2008 Full-time 64 18 7 2 1 3 4 89 3 676
2008 Part-time 61 17 6 0 0 0 17 93 0 18

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 18 82 830
2014 Full-time 17 83 1026

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Full-time 48 153
2014 Full-time 49 174

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Full-time 73 153
2014 Full-time 63 174

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Full-time 4 153
2014 Full-time 5 174

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Full-time 5 153
2014 Full-time 5 174

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Full-time 6 153
2014 Full-time 3 174

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2014 Full-time 3 174

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Full-time 45 153
2014 Full-time 42 175

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Full-time 43 153
2014 Full-time 37 175

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Full-time 51 153
2014 Full-time 40 175

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Full-time 44 153
2014 Full-time 39 175

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Full-time 30 153
2014 Full-time 28 175

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Full-time 58 153
2014 Full-time 57 175

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Full-time 34 153
2014 Full-time 37 175

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Full-time 6 153
2014 Full-time 6 175

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Full-time 8 153
2014 Full-time 11 175

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Full-time 52 153
2014 Full-time 45 175

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Full-time 28 153
2014 Full-time 24 175

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Full-time 12 153
2014 Full-time 13 175

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Full-time 52 153
2014 Full-time 56 175

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Full-time 29 153
2014 Full-time 27 175

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Full-time 21 153
2014 Full-time 19 175

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Full-time 10 153
2014 Full-time 12 175

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Full-time 13 153
2014 Full-time 11 175

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Full-time 4 153
2014 Full-time 5 175

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Full-time 10 153
2014 Full-time 14 175

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Full-time 9 153
2014 Full-time 9 175

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Full-time 27 153
2014 Full-time 21 175

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Full-time 12 147
2014 Full-time 8 167

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Full-time 16 147
2014 Full-time 19 167

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Full-time 6 147
2014 Full-time 11 167

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Full-time 7 147
2014 Full-time 5 167

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Full-time 9 147
2014 Full-time 7 167

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Full-time 11 147
2014 Full-time 5 167

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Full-time 7 147
2014 Full-time 10 167

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Full-time 11 147
2014 Full-time 5 167

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Full-time 11 147
2014 Full-time 9 167

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Full-time 33 147
2014 Full-time 28 167

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Full-time 8 147
2014 Full-time 11 167

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Full-time 43 147
2014 Full-time 53 167

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Full-time 52 147
2014 Full-time 53 167

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Full-time 14 147
2014 Full-time 10 167

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 91 9 153

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 20 14 17 7 6 26 11 53 21 831
2017 Part-time 36 9 11 10 0 23 12 68 16 32
2014 Full-time 20 14 16 8 6 27 9 53 22 1026
2014 Part-time 23 7 4 4 5 37 21 71 21 57

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 35 23 18 6 6 11 1 66 14 831
2017 Part-time 62 15 7 4 3 5 4 84 7 32
2014 Full-time 33 26 18 7 5 11 1 67 13 1026
2014 Part-time 35 18 2 4 5 26 11 83 14 57
2011 Full-time 33 31 17 6 5 7 1 70 11 938
2011 Part-time 40 21 21 4 6 6 2 66 10 54

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 7 93 825
2014 Full-time 6 94 1023

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Full-time 31 58
2014 Full-time 31 64

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Full-time 86 58
2014 Full-time 88 64

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2014 Full-time 8 64

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Full-time 0 58

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Full-time 24 58
2014 Full-time 22 63

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Full-time 17 58
2014 Full-time 16 63

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Full-time 14 58

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Full-time 28 58
2014 Full-time 32 63

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Full-time 23 58
2014 Full-time 33 63

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2014 Full-time 0 63

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Full-time 12 58
2014 Full-time 14 63

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Full-time 12 58
2014 Full-time 14 63

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Full-time 0 58
2014 Full-time 0 63

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Full-time 18 58
2014 Full-time 24 63

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Full-time 32 58
2014 Full-time 33 63

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Full-time 17 58
2014 Full-time 16 63

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Full-time 9 58
2014 Full-time 14 63

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2014 Full-time 10 63

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2014 Full-time 11 63

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Full-time 9 58
2014 Full-time 10 63

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Full-time 49 58
2014 Full-time 44 63

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Full-time 8 56

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2014 Full-time 0 60

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2014 Full-time 8 60

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2014 Full-time 12 60

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2014 Full-time 10 60

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Full-time 15 56
2014 Full-time 28 60

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2014 Full-time 13 60

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Full-time 48 56
2014 Full-time 57 60

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Full-time 60 56
2014 Full-time 58 60

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Full-time 13 56
2014 Full-time 10 60

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 85 15 58

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 20 13 16 2 3 34 12 61 10 832
2017 Part-time 27 9 14 4 0 29 18 67 7 32
2014 Full-time 20 13 17 2 3 33 12 60 10 1025
2014 Part-time 16 11 2 2 2 47 21 83 11 57

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 36 25 15 3 3 15 3 74 7 828
2017 Part-time 51 26 3 4 0 10 6 92 4 32
2014 Full-time 36 25 16 3 3 14 2 74 7 1024
2014 Part-time 33 23 5 0 2 32 5 89 3 57
2011 Full-time 39 30 14 4 2 9 0 77 7 941
2011 Part-time 39 25 19 9 0 6 2 70 10 55

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 17 83 832
2017 Part-time 27 73 31
2014 Full-time 16 84 1026
2014 Part-time 18 82 57

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 81 19 139
2014 Full-time 82 18 161
2014 Part-time 90 10 10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 56 31 4 5 3 0 2 88 8 112
2014 Full-time 70 18 4 6 2 0 0 89 8 132

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 26 36 7 6 3 2 19 79 12 832
2017 Part-time 17 28 4 0 4 3 45 85 7 32
2014 Full-time 26 38 7 4 1 1 22 83 7 1026
2014 Part-time 18 23 5 4 5 9 37 74 16 57
2011 Full-time 27 41 10 7 1 1 13 79 9 940
2011 Part-time 31 29 13 9 7 0 11 67 18 54
2008 Full-time 28 38 11 5 3 2 12 78 10 676
2008 Part-time 6 50 6 0 6 0 33 83 8 18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 10 14 16 4 3 25 28 51 15 831
2017 Part-time 16 6 14 7 0 13 44 51 17 32
2014 Full-time 11 14 16 3 4 22 30 53 14 1025
2014 Part-time 11 7 7 2 2 23 49 63 13 57
2011 Full-time 10 16 21 6 6 25 16 44 20 939
2011 Part-time 19 25 20 5 5 11 15 59 14 55

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 35 22 10 2 2 10 20 81 5 832
2017 Part-time 32 17 7 0 0 3 41 88 0 32
2014 Full-time 35 25 8 2 1 7 21 84 5 1026
2014 Part-time 25 7 12 0 2 18 37 69 4 57
2011 Full-time 34 26 13 4 2 8 13 76 7 941
2011 Part-time 35 19 11 7 6 9 13 69 17 54
2008 Full-time 34 27 10 4 3 10 12 78 9 673
2008 Part-time 17 50 0 0 0 0 33 100 0 18

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 29 24 12 3 2 12 19 76 7 832
2017 Part-time 31 17 7 0 0 6 38 88 0 32
2014 Full-time 32 24 11 4 1 8 21 78 7 1024
2014 Part-time 21 12 7 0 2 21 37 79 4 57
2011 Full-time 29 28 15 4 3 9 12 73 9 937
2011 Part-time 31 21 16 7 4 11 11 66 14 55
2008 Full-time 35 27 10 6 4 8 12 76 12 677
2008 Part-time 33 28 6 0 0 0 33 92 0 18
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 60 23 6 5 4 1 1 85 9 830
2017 Part-time 66 21 4 3 0 0 7 93 3 32

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 60 24 7 4 3 1 1 85 7 830
2017 Part-time 70 24 0 0 3 0 4 97 3 32

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 32 38 13 8 5 4 0 73 13 830
2017 Part-time 47 28 12 7 4 2 0 76 11 32

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 28 38 15 9 8 2 0 67 18 830
2017 Part-time 44 24 6 14 7 5 0 71 22 32

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 31 26 16 11 12 1 3 59 24 829
2017 Part-time 25 20 26 14 11 0 4 47 26 32

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 18 30 27 13 10 0 1 49 23 830
2017 Part-time 31 28 21 9 6 0 4 62 16 32

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 30 32 21 9 6 0 2 64 15 830
2017 Part-time 48 18 23 8 3 0 0 66 11 32

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 23 23 23 16 13 1 2 47 29 827
2017 Part-time 40 18 10 21 4 3 4 63 26 32

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 48 22 11 6 5 1 7 76 11 827
2017 Part-time 59 13 13 0 0 0 15 85 0 32

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 37 29 19 9 5 0 0 67 14 825
2017 Part-time 39 34 14 10 3 0 0 73 12 32

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 37 31 18 8 4 0 1 69 13 827
2017 Part-time 47 35 2 7 3 2 4 87 10 32

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 31 30 21 11 6 0 1 62 17 828
2017 Part-time 46 26 10 9 5 0 4 75 15 32

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 36 31 17 9 7 0 1 67 16 826
2017 Part-time 53 23 14 8 3 0 0 75 11 32

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 39 34 15 7 3 1 1 74 11 825
2017 Part-time 45 35 13 4 2 0 0 81 6 32

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 66 19 8 4 2 0 1 86 6 830
2017 Part-time 71 19 0 3 7 0 0 90 10 32

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 72 11 7 4 3 0 3 86 6 828
2017 Part-time 83 14 3 0 0 0 0 97 0 32

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 57 27 7 4 2 0 2 86 6 829
2017 Part-time 67 33 0 0 0 0 0 100 0 32

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 58 19 9 6 4 0 3 80 11 828
2017 Part-time 80 15 5 0 0 0 0 95 0 32

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 57 13 5 1 1 0 23 92 2 829
2017 Part-time 77 0 0 0 0 0 23 100 0 32

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 68 17 6 2 1 0 5 91 2 827
2017 Part-time 77 12 4 4 0 0 4 92 4 32

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 70 14 4 4 3 1 5 89 7 832
2017 Part-time 62 9 3 11 7 0 9 77 20 32

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 53 28 11 4 1 0 3 84 5 829
2017 Part-time 51 32 4 9 0 4 0 87 9 32

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 15 33 34 12 5 0 0 48 17 832
2017 Part-time 33 30 18 14 2 0 3 65 17 32

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 6 17 39 24 12 0 1 37 24 829
2017 Part-time 0 2 39 35 23 0 0 58 2 32
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 33 28 17 8 10 2 2 34 66 832
2017 Part-time 16 17 24 31 12 0 0 16 84 31

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Full-time 26 517
2017 Part-time 53 27

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Full-time 33 517
2017 Part-time 48 27

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Full-time 19 517
2017 Part-time 16 27

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Full-time 38 517
2017 Part-time 11 27

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Full-time 6 517
2017 Part-time 0 27

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Full-time 45 517
2017 Part-time 27 27

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Full-time 9 55 14 7 3 12 507
2017 Part-time 4 61 21 4 4 8 27

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 31 26 11 13 11 1 8 62 26 522
2017 Part-time 51 23 12 7 3 0 4 77 10 27

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Full-time 5 11 12 14 35 4 19 21 63 521
2017 Part-time 23 14 20 8 21 3 10 43 34 27
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